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JOH N A.CASTRO and

CASTRO & CO .,LLC,

Plaintiffs.

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ROYAL CARIBBEAN CRUISE LINE

CaseNo.

Defendant.

PLAINTIFFS'ORIGINAL COM PLAINT

Plaintiffs,JohnA.CastroandCastro& Co.,LLC,(hereinaftertplaintiffs'')filethislawsuit

againstRoyalCaribbeanCrtziseLine(hereinafterçûRoyalCaribbean,''orlr efendanf')andallege,

PARTIES

Plaintiff,John A.Castro,isanindividualwhoisacitizenofthestateofTexas.

2 Plaintiff,Castro& Co.,LLC,isalim itedliabilitycompanywhoseprincipalbusiness .

addressislocatedinTexasat12ParkPlace,(M ansfield,Texas76063.

Defendant,RoyalCaribbeanCruiseLine,isacorporationthatisincorporatedunder

thelawsoftheStateofFlorida.DefendanthasitsprincipalplaceofbusinessintheStateofFlorida.

Defendantmy m ay beservedwith processby serving theirregisteredagent,Bradley H.Stein,at

1050CaribbeanW ay,M iami,FL 33132.

JURISDICTION AND VENUE

TheCourthasjurisdiction overthismatterpursuantto 28U.S.C.j 1332(a)(1)

becausePlaintiffsandDefendantarecitizensofdifferentU .S.states,andtheam ountincontroversy

exceeds$75,000,excludinginterestandcosts.

5. VenueisproperinthisCourtunder28U.S.C.j1391(b)(1).

ORIGINALCOMPLAINT

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6.

FACTS

1,JohnA.Castro,am themanagingmem berandCEO ofCastro& Co.,LLC.

OnoraboutApril24,2019,IcontactedDefendanttobookacompanytripforroughly

thirty employeesofCastro & Co.forthepurposeofgrowingtogether,tovalidatemyemployees,

boostcompanymorale,anddiscussbusinessventures.

Defendantescalatedmetwiceinordertoreachaproperbookingagent.First,lspoke

with arepresentativewhostatedthatlneeded tobetransferredto thegroupsdepartmentsincehe

wasbookingseveralsuites.OnceIwastransfen-edtothegroupsdepartment,asecondrepresentative

stated thatlneeded to betransferred to large group salcs.Thereafter,lfinally reached Royal

Caribbeanrepresentative,AdrianCollada,inlargegroupsales.

W henspeakingtoM r.Colladaaboutthepossibilityofbookingacompanycruise,l

expressedthatmymostimportantdesiresforthistripwerethefollowing:(1)thateverygroup

memberhaveaccesstoeatintheCoastalKitchenfora1lmealsinordertoprovideforgroupmeetings

andgroupbonding,(2)tohavethedrink-packageincludedforeverygroupmember,and(3)W i-Fi

includedinalISuites.

10. Assuch,M r.ColladapromisedthatwithbookingthreeGrand SuitesandtenJunior

Suitesforatotalcostof$110,006.65,allofmyrequestswouldbemet.Thiscostencompassedthirty

groupmembersfortheSymphonyoftheSeascruisedepartingonJuly 13,2019.

IcommunicatedwithM r.Colladaforroughlyamonthdiscussingthegrouppriorto

formallybookingthecruise.OnoraboutM ay30,2019,lenteredintoacontractwithDefendant.A

copyofthecontractisattachedheretoasExhibitA.Asaresult,lpaidtheamountof$110,006.65

toDefendantpriortodepartingonJuly13,2019.IcontractedwithDefendantonthebeliefthatthey

eachgroupm emberwouldhaveaccesstoeatintheCoastalKitchenforaIlm eals,tohavethedrink

ORIGINALCOMPLAINT

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packageincludedforeachm ember,andtohaveW i-f'iincludedineachSuite.

l2. OncetheCastro& Co.groupboardedtheRoyalCaribbeanship,lquicklydiscovered

thatldidnotreceivewhatlhadcontractedwithDefendantfor.

First,theonly roomsthathad W i-Fiwerethe Grand Suites,leavingthetenJunior

SuiteswithoutW i-Fi.InsteadofDefendantaccommodatingmygroup,lhadto pay an additional

$2,350.00inordertoturntheW i-FionforthetenJuniorSuites.

Second,butm ostimportantly,thethreeGrand Suitesweretheonlyroomsgranted

accesstotheCoastalKitchenforeverymeal.ThetenJuniorSuiteshadverylimitedaccess.Onthe

firstday ofthecruise,lcalled theCoastalKitchen to makeabreakfastreservation fortheentire

thirty-m embergroupofCastro& Co.forthefollowingm orning,July14,2019.Muchtom ysurprise,

Defendanttold methattheonly m embersofthegroup allowedtoeatin theCoastalKitchen for

breakfastandlunchwerethethreeGrandSuiterooms.TheguestsinthetenJuniorSuiteswerenot

allowedtoeatintheCoastalKitchen,exceptfordinnerstartingat4p.m .However,lwasalsotold

byDefendantthattheCoastalKitchenwouldnotbeabletoaccommodatea1lofmygroupmembers

fordinneratanytimeduringthelengthofthecruise.

15. TheCoastalKitchen isa prem ium restaurant-styleeating placeonboard the ship.

AccesstotheCoastalKitchenincludesfreepremium coffee,freepremium foodmenu,andunlimited

drinks.Additionally,theCoastalKitchenisamuchquieter,exclusiveplacetoeatonboardasitonly

accommodates60-70 individualsatatime.lndividualsallowedaccesstotheCoastalKitchen can

choosetoeatatwhatevertimetheychooseforbreakfastand lunchand needonly callto makea

reservationattheirdesiredtimefordinner.

Themaineatingvenueforal1cruisegoersistheDeck5DiningHall.Inthisvenue,

thereare300-400individualsaccomm odatedatatime.Thecruisegoersarea1lassignedanallotted

ORIGINALCOMPLAINT

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timeslotforwhen theycan gototheDining Halltoeattheirmeals.Thepremium foodm enuand

drinksareallextracharges.

SincewewerenotallowedintheCoastalKitchenasprom ised,Defendantofferedon

day3ofthecruisetomakeareservationatanallottedtimeforusinDeck 5dininghall.Defendant

didnotworkwithmeon agoodtimingforthegroup;instead,Defendantscheduledatimeforthe

groupandtold uswhenwecouldhavedinnertogether.TheCastro& Co.groupmetintheDeck 5

dininghallthreetim es.However,thesettingwasverynoisyduetothelargeamountofindividuals

eatingatatime,andtheallottedtimedidnotworkwithinthegroup'sscheduleoften.Therefore,this

wasnottheequivalentofbeingabletoeatasagroupintheCoastalKitchen.

18. lnaddition,mygrouphadtoexpendadditionalcostsonrestaurantstylefooddueto

nothavingaccesstotheCoastalKitchen.

M oreover,twooftheguestsstayinginJuniorSuitestriedtoentertheCoastalKitchen

at5:15p.m.oneevening,wellafter4p.m .,togetcoffeeandthestaffkickedthem out.

Lastly,Defendantsbreachedthecontractbynotincludingthedrinkpackageforeach

groupmember.Thispackagewasagainnotincludedforanyguest,resultinginanadditionalcharge

of$9,000.00.Conversely,hadthegroupgainedproperaccesstotheCoastalKitchen,ascontracted,

thedrinkswouldhavebeenincludedwiththegroup'smeals.

IemailedMr.Colladawithmyconcernsseveraltimesforallthediscrepanciesinthe

trip.Duringtheseexchanges,M r.Colladastated thathehad noknowledgeofthe restrictionson

whattimeseachgroupmemberwasallowedintotheCoastalKitchensandadm itsthatheknew the

drink packagewasonly offered forsuiteshigherthan Grand Suites,meaning OwnerSuitesand

above.lnaddition,M r.Colladastatedthathedidnotreview therestrictionson amenitiesforeach

suitelevelbeforem akingapromisetomeandbookingmytrip.M r.Colladaalsostatedthathewas

ORIGINALCOMPLAINT

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advised to notreply to meuntilDefendantgotthesituation settled.However,Defendantdid not

reachouttometotryandresolvethism atterontheirown.

After getting escalated twice to reach an agent thatcould handle large group

bookings,itwouldbepresumedthat,attheveryleast,M r.Colladawouldknow whatSuiteswere

allowedcertainamenities.Instead,although Iexpressedmymust-havedesiresforbookingagroup

cruisewithDefendant,M r.Colladanow adm itstomeofhavingnoknowledgeoftherestrictionson

theamenities.

lbookedabusinesscruisewith DefendantbasedonthebeliefthatIwascontracting

tohaveW i-f'i,accesstotheCoastalKitchenforeachmeal,andtohavethedrink-packageincluded

foraIlgroupmembersforthepriceof$l10,006.65.

24. Defendant'snegligenceandbreachcausedsevereharm tomeandmygroup.Thesole

businesspurposeofthecruisewasdim inishedbyDefendants'negligenceandbreach.Thebusiness

purposewassothatmeandmybusinessgroupcouldgrow together,validatem yemployees,boost

companymorale,anddiscussbusinessventures.W edidnotgettomeettodiscussevents,business,

etc.andinfact,mostofthemembersofthegroupdidnotgettoseeeachotheratallduringthetrip.

25. M ygroupandmyselfsufferedhighlevelsofdistress,anguish,andangerduetothe

breachesofcontractandtryingtofixthesebreacheswithoutanyhelpfrom staffofDefendant.

COUNT I

(BreachofContract)

26. lincorporateparagraphsl-25asiffullysetforthherein.

27. Defendantandlexecutedavalidandenforceablecontractwherebylagreedtopay

theamountof$110.006.65.lnexchange,Defendantagreedtoprovidemeandmygroupwiththree

GrandSuitesandtenJuniorSuitesontheSym phonyoftheSeasCruiseshipdepartingonJuly 13,

2019.Defendantagreedthatthefollowingwouldbeincludedinthepriceof$110,006.65:(1)each

ORIGINALCOMPLAINT

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suitewouldhavetotalaccesstotheCoastalKitchenforallmeals(2)eachsuitewouldhavethe

drinkpackage,and(3)eachsuitewouldhaveW i-f'iintheirrooms.

28. l perform ed my obligation under the contract by submitting payment of

$l10,006.65.

29. Defendantfailed to perform hiscontractualobligations.Speciscally,Defendant

failedtoallow eachgroupmemberaccesstotheCoastalKitchenforalImeals,failedtoincludethe

drink package foral1Suites,and failedto include W i-f'ifortheten JuniorSuites.Defendant's

nonperformanceisabreachoftheourcontract.

30. Defendant'sbreachcausedinjurytome,whichresultedinthefollowingdamages:

DrinkPackage-$9,952.00

b. W i-Fi-$2,350.00

c. Food-$983.00

d. Non-accesstoCoastalKitchen-$110,006.65

lseekactualdamageswithinthejurisdictionallimitsofthisCourt.

COUNT 11

(Negligence)

32. Iincorporateparagraphsl-25asiffullysetforthherein.

Defendantowedmealegaldutyofcare.Defendantandlhadaspecialrelationship

duetothecontractthatthepartiesenteredinto.Defendanthadahighdegreeofcaretomebecause

the entity isa common carier.Defendantbreached thatduty ofcare through the actsoftheir

employee,M r.Collada.

34. Defendantisvicariouslyliablefortheactsoftheiremployeeincontractingwithme

andCastro& Co.M r.Collada'sactionswereperformedwhileintheem ploymentofDefendantand

were within the course and scope ofthatemploymentorwithin the authority delegated to the

ORIGINALCOMPLAINT

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employee.

35. M r.Colladaadmitstomakingprom iseswithoutcorrectknowledgeanddeceivingme

inordertoenterintoacontract.

36. Defendant's breach ofduty proximately caused injury,which resulted in the

followingdamages:

Actualdamagesintheamountof$123,291.65,comprisedofadditionalcostsinthe

amountof$13,285.00,andthecostofthetripintheamountof$110,006.65.

Exemplarydamagesintheam ountof$250,000.00foremotionaldistressandmental

anguish.

lseekactualdamageswithinthejurisdictionallimitsofthisCourt.

COUNT Ill

(NegligentM isrepresentation)

38. Iincorporateparagraphs1-25asiffullysetforthherein.

DefendantrepresentedmeandCastro& Co.thatthepurchaseofthreeGrandSuites

andtenJuniorSuitesontheSymphonyoftheSeascruiseonJuly l3,2019wouldincludefullaccess

totheCoastalKitchenforeachsuitemember,thedrinkpackageforeachsuitemember,and W i-Fi

foreachsuitemember.

40. DefendantmadetherepresentationinthecourseofDefendant'sbusiness.Defendant

isvicariouslyliablefortheactsoftheiremployeeincontractingwithme.M r.Collada'sactionswere

performed whilein theemploymentofDefendantand were within the courseand scope ofthat

employmentorwithintheauthoritydelegatedtotheemployee.

M r.Colladaadmitstomakingpromiseswithoutthecorrectknowledgeanddeceiving

meinordertoenterintoacontract.

Defendantmadetherepresentation inthecourseofatransactioninwhichDefendant

ORIGINALCOMPLAINT

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hadaninterest.Defendantreceived$110,006.65inexchangeforthepromisesmade.

43. Defendant'srepresentationwasamisstatementoffact,asmygroupdidnotreceive:

fullaccesstotheCoastalKitchenforeach suitemember,thedrinkpackageforanysuitemember,

orW i-Fiforeachsuitemem ber.

44. Defendantdidnotusereasonablecareincomm unicatingtheinformationtome.

45. IjustifiablyreliedonDefendant'srepresentation.

46. Defendant'smisrepresentation proximately caused injury,which resulted in the

followingdamages:

Actualdamagesintheamountof$123,29l.65,comprisedofadditionalcostsinthe

amountof$13,285.00,andthecostofthetripintheamountof$1l0,006.65.

b. Exemplarydamagesintheamountof$250,000.00foremotionaldistressandmental

anguish.

47. IseekactualdamageswithinthejurisdictionallimitsoftheCourt.

COUNT IV

(EquitableReliell

48. lincorporateparagraphsl-25asiffullysetforthherein.

49. lnthealternativetomonetarydamages,Iseekequitablereliefofspecificperformance

ofthecontract.

Iseek specific performanceofDefendantproviding anew cruise to the group of

Castro& Co.withtheoriginalpromiseshonored.

DAM AGES

51. Asadirectand/orproximateresultofDefendants'wrongfulconduct,lhavesuffered

actual,consequential,and/orincidentaldamages.lseekactualandcompensatorydamagestothe

fullextentallowedbylaw.

ORIGINALCOMPLAINT

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52. lseekrecoveryofthefullcostsofthisactionintheamountof$373,291.65.

PRAYER

W HEREFORE,withrespecttoCountsI-IV,lrespectfullypraythatanorderbeentered:

EnteringjudgmentinfavorofPlaintiffsandagainstDefendantfordamagespursuant

toDefendant'sbreachofcontract;

b. lnthealternative,enteringjudgmentinfavorofPlaintiffsandagainstDefendantfor

damagespursuanttoDefendant'snegligence;

lnthealternative,enteringjudgmentinfavorofPlaintifsandagainstDefendantfor

damagespursuanttoDefendant'snegligentm isrepresentation;

d. lnthealternative,enteringjudgmentinfavorofPlaintiffsandagainstDefendant

equitablereliefofspecificperformance;

e. Awardingcostsandreasonableattorney'sfees;and

Grantingsuchotherandfurtherreliefasmaybejustandproper.

Dated:June2,2020

Respectfullyspbm itted,

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JohnAnthonyCastro

12ParkPlace

M ansfield,Texas76063

J.castro@castroAndco.com

Tel.(202)594-4344

Plaintiff

ORIGINALCOMPLAINT

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