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IN THE UNITED STATES DISTRICT COURT

FOR THE SOUTHERN DISTRICT OF FLORIDA

FORT LAUDERDALE DIVISION

SHANA DOTY, individually and on behalf 

of all others similarly situated,

Plaintiff,

v.

ADT, LLC d/b/a ADT SECURITY 

SERVICES, a Delaware limited liability 

company,

Defendant.

Case No.:

CLASS ACTION COMPLAINT AND DEMAND FOR JURY TRIAL

Plaintiff Shana Doty (“Plaintiff”) brings this Class Action Complaint and Demand for 

Jury Trial against Defendant ADT, LLC d/b/a ADT Security Services (“Defendant” or “ADT”), 

based on its intentional and negligent tortious acts in providing security services to its customers 

with remote-viewing capabilities. Plaintiff alleges as follows upon personal knowledge as to 

herself and her own acts and experiences, and, as to all other matters, upon information and 

belief.

NATURE OF THE ACTION

1. In April of 2020, Shana Doty received a terrifying phone call from ADT: the 

technician who had worked on her indoor security camera system had granted himself remote 

access, and had used that access an unknown amount of times to spy on her, her husband, and 

her minor son in their most private moments. 

2. And Ms. Doty was not the only one. She soon found out that hundreds of 

households had experienced the same staggering invasion of privacy over at least a seven-year

period. At fault for this breach of trust: ADT’s unsecure and unmonitored “security” services. 

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3. While ADT boasts that it has been protecting people for over 145 years and holds 

itself out as the “#1 in smart home security” it failed to even secure its own systems from 

massive and ongoing intrusions into its customers private lives. 

4. ADT failed to provide the security services its customers paid for by leaving large 

vulnerabilities in the ADT Pulse application and, as a result, compromised the safety and security 

of its customers’ homes and family members. The ADT vulnerability allowed any one of its 

technicians to grant themselves (or for them to grant anyone else for that matter) access to a 

customer’s ADT Pulse application and control every aspect of the customers’ home security 

systems including surreptitiously opening locks and viewing security camera footage.

5. In a frantic effort to mitigate and hide its actions, ADT began a campaign to call 

all affected account holders and secure a release and confidentially agreement in exchange for a 

monetary payment representing a fraction of the value of their claims. This effort, directed by 

lawyers but carried out by customer service representatives, failed to determine whether 

individuals were represented by counsel, and attempted to mislead them into believing that the 

release would cover account holders and non-account holders in the household alike. 

6. Beyond the now-known technician who accessed Plaintiff’s home, potentially 

countless other unknown individuals have been accessing customers’ ADT Pulse accounts and 

surreptitiously viewing their camera footage, for years, all around the country. 

7. The mental and emotional impact this revelation has had on every person 

receiving these calls from ADT is immeasurable. Moments once believed to be private and 

inside the sanctity of the home are now voyeuristic entertainment for a third party. And worse, 

those moments could have been captured, shared with others, or even posted to the internet. 

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ADT’s failure to protect its customers irreparably destroyed their sense of security, safety, 

intimacy, and well-being.

PARTIES

8. Plaintiff Shana Doty is a natural person and a citizen of the State of Texas.

9. Defendant ADT, LLC is a limited liability company organized and existing under 

the laws of Delaware with its principal place of business located at 1501 Yamato Road, Boca 

Raton, Florida 33431.

JURISDICTION AND VENUE

10. This Court has jurisdiction over this action pursuant to 28 U.S.C. § 1332(d)(2), 

because (i) at least one member of the Class is a citizen of a different state than the Defendant, 

(ii) the amount in controversy exceeds $5,000,000, exclusive of interests and costs, and (iii) none 

of the exceptions under that subsection apply in this action.

11. This Court has personal jurisdiction over Defendant because Defendant conducts 

business in Florida and has its headquarters in this District. 

12. Venue is proper pursuant to 28 U.S.C. § 1391(b) because Defendant maintains its 

headquarters and conducts significant business in this District. 

COMMON FACTUAL ALLEGATIONS

I. ADT Promises Safety and Security to Consumers.

13. ADT is a home security company that touts its longstanding expertise in security 

and claims to have been providing security services since the 19th century. According to ADT, it 

has “been helping protect homes longer than any other company in the business.” ADT provides 

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residential security systems and monitoring plans that purportedly “protect what matters most in 

your life.” In short, ADT promises that it is “fully committed to your security.”1

14. ADT markets and sells a comprehensive security system package that includes the 

hardware necessary to operate a home security system, the monitoring services that detect home 

intrusions and alert the police, and the security system installation.

15. ADT offers various tiers of its home security systems at different price points. 

The basic tier, for example, features security monitoring equipment with 24/7 alarm monitoring 

while the highest tier home security package includes various convenience and home automation 

features. 

16. One of the highest tier home security packages is ADT Pulse. ADT Pulse allows 

consumers to “check on your home - even if you’re away” by giving them remote access to 

control their home security system from a mobile application or a web browser portal. 

Specifically, consumers can arm and disarm their home security systems, remotely lock and 

unlock doors, view live camera footage, and control various smart home devices like a 

thermostat and lights. See Figure 1, showing a screenshot of ADT’s marketing materials for ADT 

Pulse.2

1 ADT Services | In-Home Consultation, Installation, Repairs, Customer Support, 

https://www.adt.com/services (last visited May 7, 2020).

2 ADT Pulse® | Official ADT Smart Home Automation System, 

https://www.adt.com/pulse (last visited May 7, 2020).

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(Figure 1.)

17. Consumers must purchase various smart devices from ADT to reap the benefits of 

the ADT Pulse service and all the advertised remote accessibility features. ADT touts that its 

smart home features are not only more convenient to consumers, but they provide “smarter 

security.” For example, ADT claims that the purchase of its smart locks for use with the ADT 

Pulse system will result in a “whole new level of security and convenience....” as shown in

Figure 2. 

(Figure 2.)

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18. Most importantly, ADT encourages consumers to purchase video cameras for 

both outdoors and indoors uses to “keep an eye on the things you value most.”3 The indoor 

cameras, according to ADT, are specifically intended to “check in on your kids” and can be set 

up to stream and capture video clips of events “like when your kids get home from school.”4

19. Consumers use the ADT Pulse mobile application to “check any or all of your 

ADT home security cameras” and to “look in on your family and your pets any time with livestreaming video.” Furthermore, consumers are able view stored video clips from their security 

cameras on their phones via the ADT Pulse mobile application.5

20. To use the ADT Pulse smart home features—like remotely viewing security 

camera footage, disarming a security system, or unlocking smart locks—consumers must login 

into the ADT Pulse mobile application or the ADT Pulse web browser portal by using their 

username and password. Anyone with valid login credentials, like a family member, can access 

and control the security system remotely. 

21. In order for the ADT Pulse system to function correctly, an ADT technician needs 

to perform the system installation and configuration.

22. Each new security system installation comes with a “worry-free professional 

installation” where “high-trained ADT technicians will set-up your ADT security system so you 

don’t have to.”6 ADT technicians will also test the security system and assist the consumer in 

3 Wireless Home Security Cameras & Video Surveillance Cameras | ADT, 

https://www.adt.com/security-cameras (last visited May 7, 2020).

4 Shop ADT® Indoor Home Security Cameras | ADT, https://www.adt.com/indoorsecurity-camera (last visited May 7, 2020).

5 Supra note 3.

6 ADT® | Compare Home Security System Packages | 2020, https://www.adt.com/compare 

(last visited May 7, 2020)

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connecting their smart phone to the ADT security system for use with ADT Pulse, as shown in 

Figure 3. 

(Figure 3.)

23. ADT further promotes its security services by stating that its technicians are what 

sets them apart from the competitors in being able to earn its customers’ trust and protect the 

most important people in their lives. According to its website: “Our people are dedicated to 

taking care of the people and property you value most in your life. Our customers trust us to help 

protect those things that cannot be replaced.” See Figure 4, showing a screenshot from ADT’s 

website.7

7 Why ADT has the Best Home Security and Customer Service | ADT, 

https://www.adt.com/security-benefits (last visited May 7, 2020).

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(Figure 4.)

II. ADT Failed to Detect a Seven-Year-Long Breach of its Systems That, at the Very Least, 

Resulted in an ADT Employee Improperly Accessing Customers’ Accounts.

24. Unfortunately for all of ADT’s Pulse customers, a vulnerability in the Pulse 

security system completely obliterates all of ADT’s promises of security and protection. 

25. On or around April 23, 2020, ADT began to contact some of its customers to 

inform them that a vulnerability in the ADT Pulse system had allowed unauthorized users to 

access customers’ ADT Pulse accounts as if they were a regular user. In other words, an 

unauthorized user could remotely arm and disarm security systems, access smart home devices, 

and view security camera footage, including footage from indoor cameras designed to, among 

other things, protect their children. 

26. In fact, ADT’s investigation revealed that at least one ADT employee in the 

Dallas-Fort Worth Texas area, named Telesforo Aviles, had access to more than 200 different 

customers’ ADT Pulse accounts for the last seven years. According to an ADT spokesperson, the 

ADT technician was able to add—and in fact did add—his own personal email address to a 

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customers’ account, allowing him to remotely login to a customers’ account using his own 

unauthorized credentials.

27. This type of access could only occur because ADT failed to implement adequate 

procedures that would prevent non-household members from adding non-household email 

addresses. Similarly, ADT failed to monitor consumers’ accounts and promptly alert them 

anytime a new email was added to their accounts. Countless checks could have been in place to 

prevent or at least stop this conduct. Instead, this breach came to light only by luck and 

happenstance: a customer, reporting a technical issue, inadvertently revealed the unwanted thirdparty access. But for that event, ADT would be unaware of this invasive conduct and it would 

continue unabated to this day (and likely expanding to new households).

28. As such, countless other ADT technicians and/or employees could have taken 

advantage of ADT’s lax security and granted themselves unfettered access to other customer 

accounts—entirely unbeknownst to both the customer and to ADT.

29. Although ADT claims it has implemented procedures to prevent similar incidents 

in the future, it is already too late for an unknown number of consumers whose accounts and 

security camera footage have already been accessed and potentially exploited. 

III. ADT Harmed its Customers by Concealing its Deficient Data Security Practices.

30. ADT’s customers have already suffered significant and lasting harm as a result of 

its misconduct.

31. Consumers place value in data privacy and security, and they consider issues of 

privacy and security when making purchasing decisions. In fact, it is widely accepted that 

consumers are willing to pay higher prices to do business with merchants that better protect their 

privacy and information—especially security companies. 

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32. A number of studies have found that U.S. consumers consider security when 

purchasing goods and services, and that over 50% of consumers would consider paying more to 

work with a company with better security.8 Likewise, studies have shown that over 70% of U.S. 

consumers will provide less personally identifiable information to organizations that suffer a data 

breach.9

33. Consumer technology markets have likewise demonstrated that consumers value 

their privacy and security and incorporate data security practices into their purchases. For 

example, companies have begun providing consumers with “cloaking services” that allow them

to browse the internet anonymously for a fee. Likewise, companies now offer services that, in 

exchange for a monthly fee, will offer online services designed to protect data privacy.

34. Because of the value consumers place on data privacy and security, services with 

better security practices command higher prices than those without. Indeed, if consumers did not 

value their data security and privacy, profit-seeking corporations (like ADT) would have no 

reason to tout their privacy and security credentials to current and prospective customers.

35. These value propositions reflect the fact that consumers view companies that 

promise to adequately secure customer data as being far more useful—and valuable—than those 

with substandard protections.

36. As a result, a security service with substandard data security and privacy 

protections is less useful and valuable than a product or service using adequate security 

protocols, and is, in reality, a different service entirely. Or, in other words, not a security 

company at all.

8 Beyond the Bottom Line: The Real Cost of Data Breaches, FireEye, 

https://tinyurl.com/ycvtd2fl (last visited Mar. 7, 2020).

9 Id.

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37. Stated simply, had consumers—like Plaintiff Doty—known the truth about 

ADT’s data security practices—e.g., that ADT did not adequately protect her family’s security—

they would not have purchased ADT’s security services.

FACTS SPECIFIC TO PLAINTIFF DOTY

38. Ms. Doty has been a long-time ADT security customer. In approximately 2014, 

Ms. Doty upgraded her account to the ADT Pulse system which included installing security 

cameras inside her home. ADT represented to Ms. Doty that this upgrade would enhance her 

personal security.

39. Indeed, Ms. Doty relied on ADT’s representations, including both representations 

by ADT employees and ADT’s representations on its website, about the ADT Pulse system’s 

safety and security. 

40. Shortly thereafter, an ADT technician installed the ADT Pulse system, which 

included an indoor security camera with a wide-angle view that provided a visual of a bathroom, 

entryway, family room and dining space, stairs, and into the master bedroom.

41. On April 23, 2020, a phone call from ADT destroyed whatever security and safety 

ADT’s security system promised. An ADT “Concierge Representative” called Ms. Doty to 

explain that one of its technicians had gained access to her account and had access to her camera, 

potentially viewing her, her husband, and their minor son, for an unknown amount of time, ADT 

claimed it was unknown how many times he accessed their camera. 

42. In an email later that day, ADT Concierge Representative Wayne Walker 

described it as “a difficult message to hear.” Difficult is, of course, woefully inadequate to truly 

describe Plaintiff’s loss of security, loss of safety, humiliation, and anger.

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43. Based upon the cameras’ wide-angle lens and placement, ADT’s employee had an 

opportunity to watch at least the following events:

a. Ms. Doty, her husband, and her minor son nude;

b. Ms. Doty, her husband, and her minor son in various states of undress;

c. Ms. Doty, her husband, and her minor son getting ready for bed;

d. Moments of physical intimacy; and 

e. Private and confidential moments and conversations.

44. Immediately after the call, Ms. Doty disabled the ADT camera in her home. Ms. 

Doty expended significant time and money addressing the current and future consequences of the 

exposure enabled by ADT, including, but not limited to, disabling ADT security hardware, and 

researching additional surveillance and security devices and services.

45. Prior to April 23, 2020, Ms. Doty never received any call, text, email, or 

notification of any kind informing her that another user was added to her ADT Pulse account or 

that a user (aside from her) accessed her ADT Pulse account.

CLASS ALLEGATIONS

46. Class Definition: Plaintiff Shana Doty brings this action on behalf of herself and 

a class of similarly situated individuals defined as follows:

All ADT Pulse customers in the United States whose security systems were remotely 

accessed by an employee or agent of Defendant ADT without authorization from the 

customer. 

The following people are excluded from the Class: (1) any Judge or Magistrate presiding over 

this action and the members of their family; (2) Defendant, Defendant’s subsidiaries, parents, 

successors, predecessors, and any entity in which the Defendant or its parents have a controlling 

interest and their current or former employees, officers, and directors; (3) persons who properly 

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execute and file a timely request for exclusion from the Class; (4) persons whose claims in this 

matter have been finally adjudicated by a court of law on the merits; (5) Plaintiff’s counsel and 

Defendant’s counsel; and (6) the legal representatives, successors, and assigns of any such 

excluded persons.

47. Numerosity: The exact number of members of the Class is unknown and is not 

available to Plaintiff at this time, but individual joinder in this case is impracticable. The Class 

likely consist of hundreds of individuals. Members of the Class can be easily identified through 

Defendant’s records.

48. Commonality: There are many questions of law and fact common to the claims 

of Plaintiff and the other members of the Class, and those questions predominate over any 

questions that may affect individual members of the Class. Common questions for the Class 

include but are not limited to the following:

a. Whether Defendant’s conduct constitutes a breach of contract;

b. Whether Defendant’s conduct constitutes negligence;

c. Whether Defendant’s conduct constitutes gross negligence; 

d. Whether Defendant’s conduct constitutes an intrusion upon seclusion; 

e. Whether Defendant’s conduct constitutes a violation of the Computer Fraud 

and Abuse Act; and

f. Whether Defendant’s conduct constitutes negligent hiring, supervision, and 

retention. 

49. Typicality: Plaintiff’s claims are typical of other members of the Class, in that 

Plaintiff and the members of the Class sustained damages arising out of Defendant’s uniform 

wrongful conduct.

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50. Adequate Representation: Plaintiff will fairly and adequately represent and 

protect the interests of the Class and have retained counsel competent and experienced in 

complex class actions. Plaintiff has no interest antagonistic to those of the Class, and Defendant 

has no defenses unique to Plaintiff.

51. Predominance and Superiority: This case is also appropriate for class 

certification because class proceedings are superior to all other available methods for the fair and 

efficient adjudication of this controversy because joinder of all parties is impracticable. The 

damages suffered by the individual members of the Class will likely be relatively small, 

especially given the burden and expense of individual prosecution of the complex litigation 

necessitated by Defendant’s actions. Thus, it would be virtually impossible for the individual 

members of the Class to obtain effective relief from Defendant’s misconduct. Even if members 

of the Class could sustain such individual litigation, it would still not be preferable to a class 

action because individual litigation would increase the delay and expense to all parties due to the 

complex legal and factual controversies presented in this Complaint. By contrast, a class action 

presents far fewer management difficulties and provides the benefits of single adjudication, 

economies of scale, and comprehensive supervision by a single Court. Economies of time, effort, 

and expense will be fostered, and uniformity of decisions ensured.

FIRST CAUSE OF ACTION 

Breach of Contract 

(On Behalf of Plaintiff and the Class)

52. Plaintiff incorporates the preceding paragraphs as if fully set forth herein.

53. Plaintiff Doty and the Class members entered into a valid and enforceable 

agreement with Defendant ADT to install a security system and agreed to pay money for such 

services. 

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54. A material part of the agreement between Defendant ADT and Plaintiff Doty and 

Class members was to provide a security system that was suitable for their purpose and not 

designed with flaws that render them and/or access to them vulnerable to unauthorized access 

resulting in the compromise of user safety and security.

55. A meeting of the minds occurred, and Plaintiff Doty and the Class fully 

performed their obligations under the contracts.

56. Defendant breached the contract with Plaintiff Doty and Class members by failing 

to acknowledge the inherent vulnerability in the ADT Pulse system and the ability of a third 

party to access the security system and various connected security devices including door locks 

and cameras. 

57. Plaintiff Doty and Class members would not have paid for Defendant’s security 

system had they known of these vulnerabilities, but rather would have chosen one of the 

numerous alternatives that were available to them and which did not present a hidden safety risk.

58. Defendant’s failure to fulfill its promises resulted in Plaintiff Doty and Class 

members receiving services that were of less value than they paid for. Stated otherwise, because 

Plaintiff Doty and Class members paid for privacy protections that they did not receive—even 

though such protections were a material part of their contracts with the Defendant—they did not 

receive the full benefit of the bargain. As a result of the Defendant’s breach, Plaintiff Doty and 

the Class suffered damages in the amount of the difference between the price they paid for the 

Defendant’s services as promised and the actual diminished value of its security services.

59. As a direct and proximate result of Defendant’s breach of their contracts with 

Plaintiff Doty and Class members, Plaintiff Doty and Class have also suffered and will suffer 

injury, including, but not limited to: the cost of replacement security devices; the cost of 

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additional surveillance and protective devices and services; and time spent monitoring and 

addressing the current and future consequences of the exposure enabled by ADT.

SECOND CAUSE OF ACTION 

Negligence

(On Behalf of Plaintiff Doty and the Class)

60. Plaintiff incorporates the foregoing allegations as if fully set forth herein.

61. Defendant ADT had full knowledge of the purpose for which its security cameras 

were being used and the sensitivity of the people and things the cameras were designed to secure 

and protect—that which “matters most” to their clients. Defendant also knew the types of harm 

that Plaintiff and the members of the Class could and would suffer if the integrity of the security 

system was compromised.

62. Defendant had a duty to exercise reasonable care in ensuring that all ADT 

security systems were secure, safe to use, and inviolable by unauthorized parties. This duty 

includes, among other things, ensuring that reasonable and proper protocols and safeguards are 

in place so that consumers’ security cameras are not easily compromised by unauthorized users. 

63. Defendant ADT, by and through its agents, employees, and independent 

contractors, was negligent in its acts and/or omissions by, amongst other things, allowing 

technicians to create authorized user accounts, and by failing to discover that its employees could 

make and did make themselves authorized users gaining unauthorized access to Plaintiff’s ADT 

Pulse account, thereby allowing surreptitious videos and images to be viewed and taken of 

Plaintiff in her home.

64. Plaintiff and the members of the Class were the foreseeable and probable victims 

of any inadequate security practices and procedures. Defendant knew of or should have known 

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of the inherent risks of allowing ADT cameras to be set up and used without adequate security 

protocols and safeguards. 

65. Defendant ADT further knew or should have known that: (1) the surreptitious 

recordings of Plaintiff contained private and confidential information about Plaintiff; (2) Plaintiff 

had a reasonable expectation of privacy in being partially and fully naked, engaging in 

consensual intimate activity, and having private conversations in a private home; (3) the 

recordings were taken without Plaintiff’s knowledge or consent; (4) the surreptitious recordings 

would reveal private and personal things about Plaintiff which Defendant had no right or 

authorization to view, use, disseminate, or disclose; (5) and the viewing of these private acts and 

occasions constitutes a substantial violation of Plaintiff’s right of privacy.

66. Beyond ordinary negligence, Defendant ADT was grossly negligent because the 

acts and omissions of Defendant ADT and its employee and agents were more than momentary 

thoughtlessness or inadvertence. Rather the conduct, when viewed objectively from the 

standpoint of Defendant ADT at the time of these events, involved an extreme degree of risk, 

considering the probability and magnitude of the potential harm to Plaintiff. Moreover, 

Defendant ADT had subjective knowledge of the risk of employees gaining unauthorized access 

to clients cameras, but failed to disclose to Plaintiff the vulnerability of their monitoring systems 

and the ability of ADT employees to monitor and observe their home without their consent, and 

acted with conscious indifference to the rights, safety, and welfare of their clients.

67. Defendant’s own actions and inactions created a foreseeable risk of harm to 

Plaintiff and the members of the Class. Defendant’s misconduct included, but was not limited to, 

its failure to sell security systems with sufficiently robust security protocols to prevent 

unauthorized users from gaining access to the cameras, and failing to inform Plaintiff and the 

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members of the Class when unknown individuals added their email addresses to customer 

accounts. 

68. Defendant was in a position to protect against the harm suffered by Plaintiff and 

the members of the Class and had a duty to do so.

69. Defendant, through its actions, unlawfully breached its duty to Plaintiff and the 

members of the Class by failing to ensure their cameras and set up procedures were sufficiently 

robust to protect against unauthorized use. 

70. But for Defendant’s wrongful and negligent breach of duties owed to Plaintiff and 

the members of the Class, Plaintiff and the members of the Class would not have used or 

purchased a product that is so readily compromised. 

71. As a result of Defendant’s negligence, Plaintiff and the members of the Class 

have suffered and will continue to suffer damages and injury including, but not limited to: the 

cost of replacement cameras; cost of additional surveillance and protective devices and services; 

time spent monitoring and addressing the current and future consequences of the exposure 

enabled by ADT; and the necessity to engage legal counsel and incur attorneys’ fees, costs and 

expenses.

72. Further, because Defendant’s acts and omissions resulted from gross negligence, 

exemplary damages should be awarded against Defendant in an amount to be determined by the 

jury in this case. Moreover, exemplary damages should be awarded without limitation, as set 

forth in TEX. CIV. PRAC. & REM. CODE § 41.008(c).

THIRD CAUSE OF ACTION 

Intrusion Upon Seclusion

(On Behalf of Plaintiff Doty and the Class)

73. Plaintiff incorporates the foregoing allegations as if fully set forth herein.

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74. Defendant intentionally intruded upon Plaintiff’s and each of the Class members’ 

seclusion, permitting unauthorized access to their private security camera footage.

75. Defendant’s facilitation and failure to stop such access is highly offensive to a 

reasonable person as it reveals intimate private details about Plaintiff and each of the Class 

members and the activities they participate in inside the privacy of their own homes.

76. Defendant’s intrusion upon the Plaintiff’s and the Class members’ seclusion 

caused Plaintiff and the Class members mental anguish and suffering in the form of anxiety, loss 

of security, loss of safety, humiliation, and anger.

FOURTH CAUSE OF ACTION

Computer Fraud and Abuse Act, 18 U.S.C. § 1030

(On Behalf of Plaintiff Doty and the Class)

77. Plaintiff Doty incorporates the foregoing allegations as if fully set forth herein.

78. The Computer Fraud and Abuse Act (“CFAA”) broadly prohibits intentional 

access to computer systems without authorization or in excess of authorization.

79. Plaintiff Doty is an individual and therefore a “person” under 18 U.S.C. § 

1030(e)(12).

80. The ADT Pulse system is a “protected computer” under 18 U.S.C. § 

1030(e)(2)(B) because it is used in and affects interstate or foreign commerce and

communication. Specifically, the ADT Pulse system allows consumers to remotely access and 

monitor their ADT home security—including viewing security camera footage, opening locks, 

and arming or disarming the security system—even if the consumer is on the other side of the 

country or the world. The ADT Pulse system communicates with ADT monitoring centers 

located at various locations around the country and the consumer either via the internet or via 

cellular towers.

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81. ADT violated the CFAA because one or more of ADT’s employees intentionally 

accessed Plaintiff Doty’s and Class members’ ADT Pulse security system accounts without 

obtaining any authorization from the customer. Furthermore, ADT’s employees obtained 

information from the Plaintiff Doty’s and the Class members’ ADT Pulse security systems in the 

form of video recordings of their homes and any information showing the status of the security 

system, in general.

82. As such, Plaintiff Doty and the Class have suffered damages as a result of 

unauthorized access to their accounts. That is, Plaintiff Doty and the Class now face a significant 

impairment to the integrity of data, and the ADT Pulse security system in general. Plaintiff Doty 

and the Class have been subjected to ADT’s vulnerability that allowed unauthorized users to 

control their ADT Pulse systems.

83. Plaintiff Doty and the Class have also suffered a significant loss as a result of 

unauthorized access to their accounts. Plaintiff Doty and the Class expended significant time and 

resources in responding to the ADT’s vulnerability and ADT’s employees’ unauthorized access 

to their accounts.

84. Overall, ADT’s vulnerability and its employees’ unauthorized access to Plaintiff 

Doty’s and the Class members’ ADT Pulse systems undoubtedly poses a public safety risk.

FIFTH CAUSE OF ACTION

Negligent Hiring, Supervision and Retention

(On Behalf of Plaintiff and the Class)

85. Plaintiff incorporates the foregoing allegations as if fully set forth herein.

86. At all relevant times, Telesforo Aviles was ADT’s employee and/or agent.

87. Whenever in this Complaint it is alleged that Defendant did any act or thing, it is 

meant that each of Defendant’s officers, agents, servants, employees, or representatives did such 

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act and/or that at the time such act was done, it was done with the full authorization or 

ratification of the Defendant, or was done in the normal and routine course and scope of 

employment of each of Defendant’s officers, agents, servants, employees, or representatives.

88. ADT had the opportunity and duty to screen its employees, including Aviles, to 

ensure they were fit to perform the duties asked of them.

89. ADT knew or should have known Aviles was incompetent or unfit. Nonetheless, 

ADT made the reckless decision to hire and retain Aviles as a technician.

90. ADT and its agents, servants, and employees, who were at all times acting in the 

course and scope of their employment, were guilty of negligence toward Plaintiff. Defendant 

ADT is further liable for the negligent acts of their agents, servants, or employees, including 

Aviles, under the legal doctrine of respondeat superior. At all relevant times, Aviles was an agent 

apparent or ostensible agent of Defendant ADT. 

91. ADT’s negligence was a proximate cause of Plaintiff’s and Class members’ 

injuries and damages, including, but not limited to, Defendant ADT’s negligence in:

a. Failing to perform due diligence in contacting Aviles’s prior employers;

b. Failing to adequately evaluate Aviles’s mental state prior to hiring;

c. Any and all actions and omissions as may be proven at trial;

d. Negligently hiring Aviles in a position allowing him to have access to sensitive 

client information;

e. Negligently allowing Aviles to access sensitive client information when 

Defendant ADT knew, or in the exercise of ordinary care should have known, that 

Aviles was unfit;

f. Negligently retaining Aviles in its employ in a position that provided him with 

Case 0:20-cv-60972-RKA Document 1 Entered on FLSD Docket 05/18/2020 Page 21 of 26
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access to sensitive client information;

g. Negligently and inadequately supervising its employees;

h. Failing to create and/or enforce safety rules, polices, and procedures governing 

employee conduct regarding access to clients’ cameras and other sensitive 

information;

i. Failing to warn Plaintiff of the inappropriate and substandard hiring and 

retention, training, and supervision of their employees; and

j. Negligently allowing the ADT employee to accomplish the tort upon Plaintiff 

by the existence of his agency relationship with Defendant ADT.

92. These actions and omissions of ADT singularly, or in combination with others, 

proximately caused damages to Plaintiff and the Class, including mental anguish and suffering in 

the form of anxiety, stress, loss of security, fear, loss of safety, humiliation, and anger.

SIXTH CAUSE OF ACTION

Intentional Infliction of Emotional Distress

(On Behalf of Plaintiff and the Class)

93. Plaintiff incorporates the preceding paragraphs as if fully set forth herein.

94. At all times herein, ADT’s employee acted intentionally, maliciously, and without 

justification, to gain unauthorized access to Plaintiff’s private camera, potentially including 

video of Plaintiff partially or completely naked and engaging in intimate and other private 

activities, when ADT’s employee knew or should have known that Plaintiff would suffer severe 

emotional distress as a result.

95. The conduct by ADT’s employee was intentional and malicious and done for the 

purpose of causing, or was known by Aviles to be likely to cause, Plaintiff to suffer severe 

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emotional distress, and was done with the wanton and reckless disregard of the consequences to 

Plaintiff.

96. Defendant ADT had a duty to exercise reasonable and ordinary care and caution 

in and about the management, maintenance, supervision, control, and operation of its systems 

and each of their employees, agents, and independent contractors, all to the benefit of clients and 

persons like Plaintiff.

97. Defendant ADT, by and through its agents, employees, and independent 

contractors, was reckless in its acts and/or omissions by, amongst other things, allowing 

technicians to create authorized user accounts, and by failing to discover that Aviles made 

himself an authorized user and gained unauthorized access to Plaintiff’s home camera, thereby 

allowing surreptitious videos and images to be viewed and taken of Plaintiff in the privacy of her 

home.

98. Defendant ADT knew or should have known that: (1) the surreptitious recordings 

of Plaintiff contained private and confidential information about Plaintiff; (2) Plaintiff had a 

reasonable expectation of privacy in being partially and fully naked and engaging in consensual 

intimate activity, and having private conversations, in a private home; (3) the recordings were 

taken without Plaintiff’s knowledge or consent; (4) the surreptitious recordings would reveal 

private and personal things about Plaintiff which Defendant had no right or authorization to 

view, use, disseminate, or disclose; (5) and the viewing of these private acts and occasions 

constitutes a substantial and outrageous violation of Plaintiff’s right to privacy.

99. These acts were done intentionally or with a conscious and/or reckless disregard 

of Plaintiff’s rights, and with the intent to vex, injure, or annoy, such as to constitute oppression, 

Case 0:20-cv-60972-RKA Document 1 Entered on FLSD Docket 05/18/2020 Page 23 of 26
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fraud, or malice. ADT acted outrageously and beyond all reasonable bounds of decency, and 

intentionally inflicted severe emotional distress upon Plaintiff, to her detriment.

100. As a direct and proximate result of ADT’s aforementioned acts and omissions,

Plaintiff suffered emotional injury, mental damage, loss, harm, anxiety, embarrassment, 

humiliation, shame, and severe emotional distress in an amount subject to proof. These damages 

are continuing in nature and will be suffered in the future.

PRAYER FOR RELIEF

WHEREFORE, Plaintiff Shana Doty, individually and on behalf of the Class of 

similarly situated individuals, prays for the following relief:

A. Certifying this case as a class action on behalf of the Class defined above,

appointing Plaintiff as the representative of the Class, and appointing her counsel as class 

counsel; 

B. Declaring that Defendant’s actions, as set out above constitute a breach of

contract, negligence, intrusion upon seclusion, and a violation of the CFAA;

C. Awarding damages, including statutory, exemplary, and punitive damages where

applicable;

D. Awarding Plaintiff and the Class her reasonable litigation expenses and attorneys’

fees;

E. Awarding Plaintiff and the Class pre- and post-judgment interest, to the extent

allowable;

F. Awarding such other injunctive and declaratory relief as is necessary to protect

the interests of Plaintiff and the Class; and

Case 0:20-cv-60972-RKA Document 1 Entered on FLSD Docket 05/18/2020 Page 24 of 26
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G. Awarding such other and further relief as the Court deems reasonable and just.

DEMAND FOR JURY TRIAL

Plaintiff demands a trial by jury for all issues so triable.

Respectfully submitted,

SHANA DOTY, individually and on behalf of all 

others similarly situated,

Dated: May 18, 2020 By: /s/ Karina D. Rodrigues 

Karina D. Rodrigues 

Karina D. Rodrigues (Florida Bar No. 112713) 

kdr@kulaw.com 

KELLEY | UUSTAL, PLC

500 North Federal Highway, Suite 200 

Fort Lauderdale, Florida 33301 

Tel: (954) 522-6601 

Fax: (954) 522-6608 

Jay Edelson* 

jedelson@edelson.com 

Benjamin H. Richman*

brichman@edelson.com 

J. Eli Wade-Scott*

ewadescott@edelson.com

EDELSON PC

350 North LaSalle Street, 14th Floor

Chicago, Illinois 60654

Tel: 312.589.6370

Fax: 312.589.6378

Matthew R. McCarley* 

mmccarley@fnlawfirm.com 

N. Majed Nachawati* 

mn@fnlawfirm.com

C. Bryan Fears* 

fears@fnlawfirm.com

S. Ann Saucer* 

asaucer@fnlawfirm.com 

Misty A. Farris* 

mfarris@fnlawfirm.com 

FEARS NACHAWATI, PLLC

Case 0:20-cv-60972-RKA Document 1 Entered on FLSD Docket 05/18/2020 Page 25 of 26
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5473 Blair Road

Dallas, Texas 75231

Tel: 214.890.0711

Fax: 214.890.0712

Amy M. Carter*

amy@clgtrial.com 

Heather V. Davis*

hdavis@clgtrial.com 

CARTER LAW GROUP, P.C.

5473 Blair Rd.

Dallas, Texas 75231

Telephone: (214) 390-4173 

*Pro Hac Vice Pending

Case 0:20-cv-60972-RKA Document 1 Entered on FLSD Docket 05/18/2020 Page 26 of 26