# VISN 01

Veterans Health Administration

Includes Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.

200 Springs Rd

Bldg. 61

Bedford

MA

 01730

**781-687-4821

# VISN 01

Veterans Health Administration

Includes Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.

200 Springs Rd

Bldg. 61

Bedford

MA

 01730

**781-687-4821

          - VA Medical Centers within VISN 1
          - Abnormal Facility Status within VISN 1

              - Edith Nourse Rogers Memorial Veterans Hospital Bedford, Massachusetts
              - VA Boston Healthcare System Boston, Massachusetts
              - VA Central Western Massachusetts Healthcare System Leeds, Massachusetts
              - VA Connecticut Healthcare System West Haven, Connecticut
              - VA Maine Healthcare System Augusta, Maine
              - Manchester VA Medical Center Manchester, New Hampshire
              - Providence VA Medical Center Providence, Rhode Island
              - White River Junction VA Medical Center White River Junction, Vermont

## VISN 01 Locations

Find a VISN 01 Medical Center or Clinic near you. Click on the location below to learn more about each healthcare system, including its outpatient clinics.  

              -                      Brockton VA Medical Center                  - (Brockton, Massachusetts)            
              -                      Edith Nourse Rogers Memorial Veterans' Hospital                  - (Bedford, Massachusetts)            
              -                      Edward P. Boland Department of Veterans Affairs Medical Center                  - (Leeds, Massachusetts)            
              -                      Jamaica Plain VA Medical Center                  - (Boston, Massachusetts)            
              -                      Manchester VA Medical Center                  - (Manchester, New Hampshire)            
              -                      Providence VA Medical Center                  - (Providence, Rhode Island)            
              -                      Togus VA Medical Center                  - (Augusta, Maine)            
              -                      West Haven VA Medical Center                  - (West Haven, Connecticut)            
              -                      West Roxbury VA Medical Center                  - (West Roxbury, Massachusetts)            
              -                      White River Junction VA Medical Center                  - (White River Junction, Vermont)            

          - 
Edith Nourse Rogers Memorial Veterans Hospital  (Bedford, Massachusetts)

          - 
VA Boston Healthcare System  (Boston, Massachusetts)

          - 
VA Central Western Massachusetts Healthcare System  (Leeds, Massachusetts)

          - 
VA Connecticut Healthcare System  (West Haven, Connecticut)

          - 
VA Maine Healthcare System  (Augusta, Maine)

          - 
Manchester VA Medical Center  (Manchester, New Hampshire)

          - 
Providence VA Medical Center  (Providence, Rhode Island)

          - 
White River Junction VA Medical Center  (White River Junction, Vermont)

## VISN 01 Highlights

          - About the VA New England Healthcare System** 
The VA New England Healthcare System is one of 18 Veterans Integrated Service Networks (VISNs) within the U.S. Department of Veterans Affairs (VA) under the Veterans Health Administration (VHA). Services are provided through primary care supported by eight Joint Commission accredited medical centers. We are located throughout the six New England states – Maine, New Hampshire, Vermont, Massachusetts, Rhode Island and Connecticut. VISN 1 has 11 medical centers, 48 Community Based Outpatient Clinics (CBOCs), six community living centers and two domiciliaries.

Mission

Honor America’s veterans by providing exceptional health care that improves their health and well-being.

Vision

To be the premier, integrated, academic health care system in New England, with a highly engaged team, providing exceptional care to the Veterans we serve.

          - VISN 1 Clinical Contact Center - 24/7 Virtual Urgent Care** 
VA Health Connect (also known as the VISN 1 Clinical Contact Center) 1-833-933-1106 is operational 24/7 to provide Veterans with virtual care and support

·Bedford VA Healthcare System

·Boston VA Healthcare System

·CWM VA Healthcare System

·Connecticut VA Healthcare System

·Manchester VA Healthcare System

·Maine VA Healthcare System

·Providence VA Healthcare System

·WRJ VA Healthcare System

***Disclaimer:****The VISN1 Clinical Contact Center should not be used for emergency situations. If you are experiencing a medical or psychiatric emergency, please call 9-1-1 or visit the emergency room closest to you.*

The VISN 1 Clinical Contact Center is a service of the VA New England Healthcare Network (VISN 1) – providing 24/7, virtual care and support to Veterans enrolled for VA Health Care in New England. 

Veterans who receive care in the network can call 1-833-933-1106 around the clock to get their health questions or concerns answered from the comfort and convenience of their home, or wherever they may be.

Services include general administrative support, nurse advice and triage, virtual visits with a medical provider via telephone, VA Video Connect, or VA Health Chat.
**Questions & Answers**
How do I use the Clinical Contact Center?

Simply call 1-833-933-1106. The service is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Call us anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost-effective alternative to the emergency room, urgent care center, or clinic. You can also contact the center using the VA Health Chat app available for both Android and IOS mobile devices. The app can also be launched from your PC. Learn more at: https://mobile.va.gov/app/va-health-chat. 

Do I have to be a VISN 1 patient to use the Clinical Contact Center?

All Veterans are welcome to contact the Clinical Contact Center. If you are not a VISN 1 patient or not currently enrolled for VA health care benefits, we will work with you to determine your best options and how best to meet your needs. Learn more about how to enroll for VA Healthcare at: www.va.gov/health-care/about-va-health-benefits. 

Is the VISN 1 Clinical Contact Center safe and private?

Yes, the Clinical Contact Center is safe and private. The center is compliant with Health Insurance Portability and Accountability Act (HIPAA) and will only share your information with your selected provider, pharmacy, and other VA providers who may be involved in your care and have a need to know.

What services does the Clinical Contact Center provide?

Services provided include general administrative support (such as appointment scheduling), nurse triage, pharmacy, and virtual visits with a medical provider via telephone, VA Video Connect, or VA Health Chat. The Clinical Contact Center can assist with many non-emergency medical conditions and prescribe medications if necessary.

          - Resources for Veterans** 
**Enroll for VA health care**

With VA health care, you’re covered for regular checkups with your primary care provider and appointments with specialists (like cardiologists, gynecologists, and mental health providers). You can access Veterans health care services like home health and geriatric (elder) care, and you can get medical equipment, prosthetics, and prescriptions. Find out how to apply for and manage the health care benefits you’ve earned.

**VA Welcome Kit**

Whether you’re just getting out of the service or you’ve been a civilian for years now, the VA Welcome Kit can help guide you to the benefits and services you’ve earned. Keep your welcome kit handy so you can turn to it throughout your life, and feel free to share this guide with friends or family members who need help with their benefits too.

**VA Resource Navigator**

The VA Resource Navigator is a resource tool to assist Veterans in finding and using VA resources. The VA Resource Navigator will guide Veterans to popular and frequently sought-after VA tools and resources. The Navigator provides web links, phone numbers, QR codes to VA resources, and other useful information.

**Veterans Health Library**

Taking an active role results in better health. And now you never have to wait for an answer to your health care questions. The Veterans Health Library gives you instant access to thousands of VA-approved health information articles including:
- Over 1,500 health & drug information sheets in English and Spanish
- Over 150 health education videos with Spanish language versions in development
- Online booklets with easy-to-use page turning
- Hands-on tools and quizzes

All of the information in the Veterans Health Library is created to follow the VA’s high standards of patient care. Everything is written and designed specifically for Veterans in a way that is easy to understand so you will have the information you need to understand a diagnosis, make treatment decisions, and manage your health on an ongoing basis.

**My HealtheVet**

The My HealtheVet site provides veterans and their families excellent, reliable patient education information as well as the latest VA News. Information about veterans benefits and services is also available. Upon registering with My HealtheVet, you will be able to:
- Refill prescriptions online
- Keep personal food and activity journals
- Monitor your personal health data, such as blood pressure and pain levels
- Maintain your own self-entered personal health record
- Send secure messages to your primary care team *
- Download your lab work (within seven days of being drawn) *
- View pending and past appointments *

NOTE: Some features require in-person authentication. You may request your In-Person Authentication through your local Release of Information Office.

**New England Veteran Magazine:**

https://department.va.gov/integrated-service-networks/wp-content/uploads/sites/24/2024/09/VISN1_Summer_2024_508.pdf

 

          - Research** 
**Mission**

To advance the health and care of Veterans in New England and the nation by making medical knowledge discovery and innovative treatments both accessible and available to all Veterans we serve.

**Vision**

To create a robust partnership within VISN 1 among clinicians, researchers, and Veterans to design and execute the best evidence-based treatments to advance the collaborative healthcare choices of each patient and provider, to drive the process of discovery as a natural outgrowth of patient care, and to ensure innovation, quality, safety, and value in healthcare delivery.

VISN 1 ranks highest for research funding in the U.S. Department of Veterans Affairs. Research is an intrinsic part of the VA mission to serve the health care needs of America’s Veterans and VISN 1 facilities are affiliated with some of the nation’s most respected academic research institutions, medical practitioners and medical centers.

VA New England Healthcare System’s Physician Research Lead is William E. Boden, MD, FACC, FAHA. Dr. Boden serves as Professor of Medicine, Boston University School of Medicine and is the Scientific Director for VISN 1’s Clinical Trials Network (CTN), Massachusetts Veterans Epidemiology Research and Information Center (MAVERIC). The CTN has experienced tremendous growth under the direction of VA Boston Healthcare System’s Dr. Mary Brophy, MD, MPH. The CTN currently has over 100 active clinical trials in oncology, cardiology and mental health unifying VA New England’s 8 medical centers. The CTN makes clinical trials more available to Veterans enrolled in the VA for their care and leverages each facility’s unique strengths to support research important to America’s Veterans.

To find a clinical trial near you, visit: https://www.research.va.gov/for_veterans/find_studies.cfm

In addition to clinical trials research, VISN 1 is committed to finding the best treatments for such Veteran specific conditions as pain, traumatic brain injury, posttraumatic stress, Gulf War Illness, limb loss, substance abuse, spinal cord injury and to ending Veteran suicide and Veteran homelessness.

VISN 1 is also the National Center for Post-Traumatic Stress Disorder (NCPTSD). Based out of Boston, MA, and White River Junction, VT, the center is a rich source of programs for Veterans who are seeking help with substance abuse, sleep disorder and groundbreaking therapies in mental health.

VA researchers, affiliates and partnerships in medical science across New England have increased our knowledge of cancer, heart disease, diabetes, neurological disorders, liver disease, and many other illnesses through nationally recognized programs such as the Research Precision Oncology Program (RePOP), Million Veteran Program (MVP) – responsible for creating the world’s largest biorepository for Veteran-related research – and, more recently, the All of US Precision Medicine Program (integrating knowledge from US Precision Medicine research with Veterans).

**Service Line Subject Matter Experts**

Career Development Award Program (CDA)Dr. Kristin Mattocks – Kristin.Mattocks@va.gov

Clinical Trials Network (CTN)Dr. Mary Brophy – Mary.Brophy@va.gov

Links:

VA Office of Research & Development

VA Office of Research Oversight (ORO)

Office for Human Research Protections

Public Responsibilities in Medicine and Research (PRIM&R)

          - Fred Wright VISN 1 Career Development Award ** 
**About Dr. Fred Wright**

Dr. Fred Wright, the Associate Chief of Staff for Research for VA Connecticut, retired in February 2022 following an illustrious career as both a scientist and leader in VA research. Dr. Wright began his career at VA Connecticut in 1977, first as a staff physician, and then as the Associate Chief of Staff for Research from 1983-2022.  Dr. Wright was an exemplary public servant and a tireless advocate of VA research. He mentored and supported generations of researchers and emerged as a national resource for VA research, serving on many VA Office of Research & Development committees and initiatives.  One of his substantial contributions to VISN 1 was his role in founding and ensuring the success of the VISN 1 Career Development Award (CDA) program.

Dr. Wright was a great role model for the VA research community. With full devotion to the mission of the VA, he brought together a rare combination of brilliance, positive attitude, kindness, and a great sense of humor. He always offered potential solutions with an unflappable approach, even under the most challenging circumstances. We owe him greatly for his dedication and tireless service to VA Research and are proud to name the VISN 1 Career Development Award in his honor. 

**Fred Wright VISN 1 Career Development Award**

The Fred Wright VISN 1 Career Development Award (V1CDA) is intended to assist junior investigators in their research careers and to enable them to successfully compete for further research funding. This award provides two years of salary support for mentored research to highly qualified scientists with demonstrated abilities. Nominees must express a clear commitment to a VA career and enlist the support of at least one appropriately qualified VA mentor.

All awards will start October 1, 2024. Please see the new timeline on the right.

The deadline for submitting a Letter of Intent (LOI) is **April 5, 2024**. You must submit a new LOI each cycle. More information including applications can be found on the VISN 1 CDA Page on the Internet.

Any questions about the program or the application process should be addressed to Dr. Kristin Mattocks, VISN 1 CDA Director (Kristin.Mattocks@va.gov).

**2024 Application Timeline**

**April 5, 2024**Letters of Intent due

**April 12, 2024** Applicants invited to submit full applications

**June 7, 2024** Full applications due

**October 1, 2024** Funding begins

https://department.va.gov/integrated-service-networks/wp-content/uploads/sites/24/2024/09/VISN1-CDA-FAQ.pdf

https://department.va.gov/integrated-service-networks/wp-content/uploads/sites/24/2024/09/V1CDA-Letter-of-Intent.docx

https://department.va.gov/integrated-service-networks/wp-content/uploads/sites/24/2024/09/V1CDA_Applicant_Information_Form.docx

https://department.va.gov/integrated-service-networks/wp-content/uploads/sites/24/2024/09/RequestforVISN1CDAApplications2024.pdf

https://department.va.gov/integrated-service-networks/wp-content/uploads/sites/24/2024/09/InstructionsforCareerDevelopmentProposal2024.pdf

 

 

 

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- e-Book/e-Journal Search Page /  https://nj3lt8sq3c.search.serialssolutions.com/#
-  “Ask a Librarian” Form /  https://visn1-va.libanswers.com/widget_standalone.php?la_widget_id=2891
- “Search for Full Text. Resources” /  https://visn1.summon.serialssolutions.com/#!/advanced

For assistance please email: library@med.va.gov

**Points of Contact- Public Affairs 
Should you have any questions about this site, VHA Operations, Congressional Concerns or outreach, please contact us through the Public Affairs Office. 
 
Russell TippetsPublic Affairs Officer
**russell.tippets@va.gov**203-544-3141 200 Springs Road, Bldg. 61Bedford, MA 01730 
Our Leadership- Ryan Lilly, MPARyan Lilly, MPA
VISN 1 Network Director

Mr. Ryan Lilly is the Director of the Veterans Integrated Service Network, the VA New England Healthcare System (VISN 1). He is a compassionate, servant leader who holds to the Veterans Health Administration’s core principles of a High Reliability healthcare system. Mr. Lilly began his VA career as a Presidential Management Intern and has achieved continuous advancements through the VA ranks from medical center Finance Officer to Associate Director, Hospital Director, and now regional leader of VISN1. VISN1 is comprised of 8 medical centers, 45 community-based outpatient clinics (CBOCs), 6 nursing homes and 2 domiciliaries (residential homeless treatment centers) in Massachusetts, Connecticut, Rhode Island, New Hampshire, Vermont, and Maine. As Network Director he manages a budget of $4.3 B and oversees 17,000 employees. His network is the most highly affiliated network in the VA system with top medical schools and other learning institutions such as Harvard, Yale, Tufts, Dartmouth, Brown, Boston University and more. He strategically manages one of the largest medical and mental health research portfolios in the nation. He is currently a member of the VA National Academic Affiliations Council. 

VISN 1 Network Director
 
- Barrett Franklin, MC MBA CCEBarrett Franklin, MC MBA CCE
VISN 1 Deputy Network Director

Mr. Barrett Franklin, MS MBA CCE, after being appointed Acting Network Director for the VA New England Healthcare System in March of 2018, has returned to his position as Deputy Network Director September 2018. He joined the VISN Executive Leadership Team as the Deputy Network Director, and has served in that capacity since December of 2015. A part of the VISN 1 leadership team since June of 2012, he previously served as the Network Clinical Engineering Manager (Chief of Clinical Engineering). Outside of the VISN office has also served in other executive leadership capacities including a detail as the Acting Associate Director for the Manchester VA Medical Center. Mr. Franklin’s tenure with VA New England Healthcare System began in 2009, initially with VA Boston Healthcare System, and then with Providence VA Medical Center, where he managed the Clinical Engineering Department. Prior to working with VA, Mr. Franklin worked in the Midwest for a large engineering consulting firm as a Medical Technology and Clinical Engineering Consultant, providing consultation services and project management for projects ranging from two to nearly 200 million dollars. A graduate of Leadership VA, the VISN 1 Transformational Leadership Program and a certified mentor, Mr. Franklin holds a Master of Science Degree from the University of Connecticut and a Bachelor of Science degree from Worcester Polytechnic Institute. He resides outside of Boston with his family.

VISN 1 Deputy Network Director
 
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