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## &: ASSOCIATES April 22,2014 P
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. BOX 37217 LUIS MUNOZ MARIN INTERNATIONAL AIRPORT SAN JUAN , PUERTO RICO 00937-021 7

--------~---~-- Dockets - Dockets OST 1996-1 960 Docket OST -1995-236 U.S

. Department of Transportation West Building Ground Floor, Room W12-140 1200 New Jersey Avenue, SE Washington, DC 20590
Erik Grosof Office of Transportation Disaster Assistance National Transportation Safety Board 490 L' Enfant Plaza Washington, DC 20594 Gentlemen: Enclosed please find a copy of the Family Assistance Plan for Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air in accordance with the provisions of the Aviation Disaster Family Assistance Act of 1996 (49 U
.S.C

. 1136 and 411 1 3)and U
.S

. Public Law No
. 108-176, Dec
. 12,2003, Century of Aviation Reauthorization Act, Section

. 809, Availability of Aircraft Accident Site Information , paragraph (a) Domestic Air Transportation. Additionally, please he advised that our ooerations staff may be reached 24 hours 

### at Any questions concerning this plan should be directed to the undersigned. Respecttully,FAMILY SUPPORT PLAN IN THE EVENT OF AN AIRCRAFT ACCIDENT IN THE UNITED STATES
SUMMARY This plan is submitted by Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air to comply with the Air Carrier Family Support Act, Vision 100, and the Century of Aviation Reauthorization Act. This submission summarizes the procedures of Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air to address the needs of families of passengers involved in an aircraft accident in the United States. This document is part of the company effort, which involves the National Transportation Safety Board (NTSB) and other US. Govemment entities and appointed independent non-profit organizations, to assist survivors and victim's families in the event of an aircraft disaster. PRE-RESPONSE PLANNING Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will provide employees involved in dealing with an aircraft accident, the Family Assistance Plan and insert this plan into all appropriate company manuals and procedures so that the company is effectively prepared to provide support and assistance to those affected by an aircraft accident. Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will provide adequate training to employees and agents of the carrier to meet the needs of survivors following an accident. WORKING WITH DESIGNATED ORGANIZATIONS Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will use the services of organizations designated pursuant to section 1 136(a) (2) for notifying the families of passengers (as that term is defined in section 1136) involved in a U.S. accident of an Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air aircraft, such notice to be provided before disclosing to the public the names of the passengers. Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will assure that such notice will be provided as soon as possible after it has verified the identity of a passenger on board its aircraft, whether or not the names of all passengers have been verified. Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will work with the organization designated pursuant to section 1 136(a) (2) on an ongoing basis to assure that families of passengers receive an appropriate level of services and assistance following an accident. Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will provide reasonable compensation to any organization designated under section 11 36(a) (2) for services and assistance provided by the organization.In the event that Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air volunteers

assistance to United States citizens within the United States with respect to an aircraft accident outside the Unites States involving a major loss of life, Aviation Partners of Boynton Beach , LLC, d/b/a Hummingbird Air will consult with the NTSB and the Department of State on the provision of the assistance. LIST OF PASSENGERS Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will provide to the Director of Family Support Services designated under section 1136(a)(I) , and to the organizations designated for the accident under section 1 136(a)(2), immediately upon request, a list (which is based on the best available information, at the time of request) , of the names of the passengers aboard the aircraft (whether or not such names have been verified) , and will periodically update that list. In order to determine which passengers actually boarded the flight, Aviation Partners of Boynton BeaCh, LLC, d/b/a Hummingbird Air personnel , immediately after the accident, will begin a review of the following: On-Board Passenger Manifest Standby passengers Non-Revenue passengers Rerouted passengers Passengers who canceled their reservations Jump seat riders HANDLI NG INQUIRI ES FROM THE PASSENGERS' FAMILIES Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will publish a toll free number, designated specifically for receiving inquiries from family members in the United States, in the event of an aircraft accident. Family members may also seek assistance and information from Aviation Partners of Boynton Beach , LLC, d/b/a Hummingbird Air at airports and reservation offices that are neither the origin nor the destinations of the flight involved in the accident. Therefore Anguilla Air Services Ltd will provide its Airport and Reservation Managers with specific guidelines to properly deal with the families in these cases. TRAVEL AND CARE EXPENSES Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will transport to the site of the accident, at its expense, those family members that wish to be present at the site
. Family members that have decided to travel to the site of the accident will be provided with accommodations and will have all reasonable meal and travel expenses paid while they are at the site
.DISPOSITION OF REMAINS AND EFFECTS

The family members of each passenger will be consulted about the disposition of all remains and personal effects of the passenger within the control of Aviation Partners of Boynton Beach , LLC, d/b/a Hummingbird Air. When requested by the family of a passenger, any possession of the passenger(s) within the control of Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air (regardless of its condition) will be returned to the family, unless the possession is needed for the accident investigation or any criminal investigation. Unclaimed possessions of passengers involved in an aircraft accident will be retained by Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air for at least 18 months
. MONUMENTS Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will consult the family of each passenger involved in an aircraft accident about the construction of any monument to the passengers, including any inscription on the monument. NON-DISCRIMINATORY TREATMENT Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will give the same support to family members of all passengers involved in an aircraft accident. Therefore, there will be no distinction in the treatment of revenue, non-revenue passengers and company employees
. RESOURCES Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air undertakes to commit sufficient resources to carry out this plan
. NOTICE TO OWNERS OF PROPERTY In the event of an accident that results in significant damage to a man made structure or other property on the ground that is not government-owned, Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will promptly provide notice, in writing, to the extent practicable, directly to the owner of the structure or other property about liability for any property damage and means for obtaining compensation. Such notice will advise the owner: (i) to contact the insurer of the property as the authoritative source for information about coverage and compensation; (ii) to not rely on unofficial information offered by Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air representatives about compensation by Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air for accident-site property damage; and (Hi) to obtain photographic or other detailed evidence of property damage as soon as possible after the accident, consistent with restrictions on access to the accident site.LIVE TRANSMISSION OF NTSB HEARINGS

If the National Transportation Safety Board conducts a public hearing or comparable proceeding concerning an accident at a location greater than 80 miles from the accident site, Aviation Partners of Boynton Beach, LLC. d/b/a Hummingbird Air will ensure that the proceeding is made available simultaneously by electronic means at a location open to the public at the origin city and/or destination city of the accident flight, if the city is located in the United States.