LAW OFFICES 

# G AROFALO 

# G OERLICH 

# H AINBACH PC 1200 NEW HAMPSHIRE AVENUE NW SUITE 800 WASHINGTON DC 20036-6802 A

ARON A. G OERLICH T ELEPHONE 202 776-3970 D IRECT D IAL 202 776-3974 F ACSIMILE 202 776-3975 AG OERLICH @ GGH

- AIRLAW
. COM WWW
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- AIRLAW
. COM September 14, 2011

VIA ELECTRONIC DELIVERY Ms. Dorothy Beard Chief, Documentary Services U.S. Department of Transportation 1200 New Jersey Ave., S.E. Washington, D.C. 20590 Re: Docket DOT-OST-1998-3304 – Family Assistance Plans Dear Ms. Beard: Pursuant to the Vision 100-Century of Avia tion Reauthorization Act, attached please find the Family Assistance Plan for Nordic Global Airlines Oy d/b/a Nord ic Global Airlines Ltd. This information, as well as a 24-hour emer gency contact number has also been provided to National Transportation Safety Board. If you have any questions concerning Nordic Global Airlines, please let us know. Thank you. Sincerely,

Aaron A. Goerlich Erin M. Tallardy Counsel for Nordic Global Airlines Oy
cc: Robert Finamore, DOT

# FAMILY ASSISTANCE PLAN

Copyright © 2011 Nordic Global Airlines LTD All Rights Reserved

Revision Number: 1 Revision Date:05.09.20111.2 September 05, 2011 FAMILY ASSISTANCE PLANSeptember 05, 2011 0.1.1 

### FAMILY ASSISTANCE PLAN
Revision Record Family Assistance Plan
Revision Incorporation Rev. no Effective date Date By Initia1 15.8.2011 15.8.2011 THF Rev 1 05.09.2011 05.09.2011 THF0.1.2 September 05, 2011 

### FAMILY ASSISTANCE PLANSeptember 05, 2011 0.1.1 

### FAMILY ASSISTANCE PLAN List of effective pages Chapter Page Effective Action TITLE Page 1 September 05, 2011 2 September 05, 2011

Revision Record 1 September 05, 2011 2 September 05, 2011

LEP 1 September 05, 2011 2 September 05, 2011

TOC 1 September 05, 2011 2 September 05, 2011
Chapter 1 1 September 05, 2011 2 September 05, 2011 3 September 05, 2011 4 September 05, 2011 5 September 05, 2011 6 September 05, 20110.1.2 September 05, 2011 

### FAMILY ASSISTANCE PLANSeptember 05, 2011 1.1 

### FAMILY ASSISTANCE PLAN

BASIS FOR THE PLAN .................................................................................................1.1 TOLL-FREE TELEPHONE NUMBER ..........................................................................1.1 NOTIFICATION PROCESS ...........................................................................................1.2 NOTIFICATION OF FAMILY SU PPORT SERVICES ................................................1.2 FAMILY ASSURANC ES ...............................................................................................1.2 MONUMENT CONSTRUCTION ..................................................................................1.3 TREATMENT OF IMMEDIATE FAMILY MEMBERS ..............................................1.3 ASSISTANCE FROM OTHER ORGANIZATIONS .....................................................1.3 COMPENSATION FOR SERVIC ES PROVIDED ........................................................1.3 FAMILY TRAVELING TO ACCIDENT SITE .............................................................1.4 RESOURCES/TRAINING COMMITMENT .................................................................1.4 NOTICE CONCERNING LIABILITY FO R MAN-MADE STRUCTURES ................1.4 SIMULTANEOUS ELECTRONI C TRANSMISSION OF NTSB HEARING ..............1.4 LIABILITY ..................................................................................................................... .1.4 PLAN FILING REQUIREMENTS .................................................................................1.51.2 September 05, 2011 FAMILY ASSISTANCE PLANSeptember 05, 2011 1.1 

### FAMILY ASSISTANCE PLAN

1. BASIS FOR THE PLAN The Foreign Air Carrier Fami ly Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Refo rm Act for the 21st Century an d the Vision 100-Century of Aviation Reauthorization Act (the "Act"), applies to most foreign air carriers holding economic authority from the U. S. Department of Transporta tion ("DOT" or "Department"). The Act requires that such ca rriers file with the National Transportation Safety Board ("NTSB") and the Department a plan for addressing the needs of families of passengers involved in an aircraft accident that occurs within the United St ates, that involves an aircraft under its control, and that results in a major loss of life ( an "aircraft accident" or "accident"). The Act requires such plans to include certain assu rances and informat ion regarding the foreign air carriers' intended communications with families. Accordingly, Nordic Global Airlines LTD. ("NG A") is submitting this Family Assistance Plan (the "Plan"), which is intended to promote: (1 ) the best interests of surviving passengers and families of passengers involved in an aircra ft accident, (2) treating survivors and families with dignity, and (3) respect for the cultural and religious backgrounds of survivors and families. NGA operates all-cargo service to and from the United States using je t freighter aircraft and thus will carry few people aboard its flights. Only the flight crew and other employees of NGA, such as mechanics or a loadmaster, will rout inely be aboard airc raft operated by NGA. Couriers accompanying cargo shipments, repres entatives of chartere rs or shippers, other airline flight crewmembers, or FAA observers also ma y be aboard. The Act defines "passenger" as including employee s of air carriers or foreign air carriers aboard an aircraft, as well as any other passenger aboard an aircraft, r egardless of status. Accordingly, NGA will apply this Plan to all persons aboard an aircraft operated by NGA under its DOT authority to provide foreign air transportation. The terms "persons" and "passengers" are both used in this Plan as the context requires. Th ere is no intention to make any distinction between the terms for pur poses of this Plan. As a Finnish carrier, NGA al so operates in Finland and othe r countries. If it volunteers assistance to United States citi zens within the United States with respect to an aircraft accident outside the United States involving major loss of life, NGA will consult with the NTSB and the U.S. Department of State on the provision of such assistance. 

### 2. TOLL-FREE TELEPHONE NUMBER In the event of an aircraft accident involving an aircraft operated by NGA, NGA will establish a reliable, toll-free te lephone number and provide personnel to handle calls to such number from the families of a ll persons aboard the aircraft. NGA wi ll publicize the toll-free number by providing it to the DOT, the NTSB, the organization designated for the accident by the NTSB under 49 U.S.C. § 1136(a) (2), and the news media. NGA will provide the toll-free number to the foregoing as soon as practi cable after NGA confir ms that one of its ai rcraft was involved in an accident and that the accident resulted in a major loss of lif e. The toll-free number also will be provided to any other group or person that requests it. NGA will provide suitably1.2 September 05, 2011 

### FAMILY ASSISTANCE PLAN
trained personnel to answer ca lls to the toll-free number, and it will use its emergency response procedures to provid e the personnel required for this purpose. The emergency response personnel will be prepared to answer questions like ly to be asked by families of persons aboard the aircraft. Families that call the toll -free number will be updated on the accident as information becomes available. 

### 3. NOTIFICATION PROCESS NGA will notify the immediate families of persons aboard an ai rcraft operated by NGA that is involved in an accident, before providing any public notice of the na mes of the passengers, by using the services of the American Red Cross or other organiza tion designated for the accident by the NTSB unde r 49 U.S.C. § 1136(a)(2) if such reliance is practical. Otherwise, NGA will use the services of its own pers onnel who have been suitably trained to provide this notification. NGA recognizes the Act's preference for in -person notification to the extent practicable. NGA will provide notice to the immediate family of any person aboard the aircraft as soon as NGA has verified that the pers on was aboard the aircraft, whethe r or not the names of all the persons aboard the aircra ft have been verified. For purpose s of this Plan, immediate family means a passenger's parent or legal guardian, spouse, child, brother or sister, or nearest living relative. In most cases, the only pers ons aboard the aircraft will be employees of NGA. Thus, verification of the per sons on board should be complet ed quickly. NGA maintains personnel records that include the necessary contact information. In the case of passengers other than NGA employees, contact information is collected at th e time the passenger boards the aircraft, and NGA will verify c ontact information for such pass engers prior to providing notice to the immediate fami ly of such passengers. 

### 4. NOTIFICATION OF FAMILY SUPPORT SERVICES Immediately upon request, NGA will provide to the direct or of family support services designated for the acci dent under 49 U.S.C. § 1136(a)(1), and to the American Red Cross or other organization designat ed for the accident under 49 U.S.C. § 1136(a)(2), a list of names of the persons aboard the aircra ft based on the best information available at the time the list was requested, regardless of whether or not such names have been verified. NGA will update the list of passengers periodi cally based on new informatio n. All lists will be date and time stamped so recipients know that they have the most current version. 

### 5. FAMILY ASSURANCES The family of each passenger will be consul ted about the disposit ion of all remains and personal effects of the passenger that are within the control of NGA and, if requested by the family, any possession (regardless of condition) of the pass enger will be returned to theSeptember 05, 2011 1.3 

### FAMILY ASSISTANCE PLAN
family unless it is required for the accident investigati on or a criminal inve stigation. Normally, authorities should return identif iable personal effects to the passenger's family rather than having NGA assume posse ssion of them. Authorities also should determine the disposition of any unidentifiable personal effects. If NGA obtains cont rol of any unclaimed pas enger possession, it will retain that possession fo r not less than eighteen (1 8) months after the date of the accident. The local medical examiner or coroner is responsible for the positive identification of fatalities. If a passenger has died, the medical exam iner or coroner w ill provide official notification of death to the passenger's family. The medi cal examiner or coroner is responsible for the disposition of id entifiable and unidentifi able human remains. For injured passengers, the hospital to which they are admitted is responsible for status updates. However, to the extent NGA has information on the c ondition of such passengers, it will share such information with their immediate families. 

### 6. MONUMENT CONSTRUCTION Should NGA decide to construc t a monument in the United St ates to the passengers aboard an NGA aircraft involved in an accident, NGA will consult the immediate family of each passenger regarding the construc tion and any inscription to be included on the monument. NGA will honor a request from a passenger's immedi ate family to remove any reference to that passenger's name from the monument or to omit that pass enger's name from any dedication speech fo r the monument. 

### 7. TREATMENT OF IMMEDIATE FAMILY MEMBERS NGA will provide equal treatm ent under this Plan to the families of all passengers, regardless of whether they were revenue or nonrevenue passengers. 

### 8. ASSISTANCE FROM OTHER ORGANIZATIONS NGA will work with the Amer ican Red Cross, or any other organization designated for the accident by the NTSB under 49 U.S.C. § 1136(a) (2), on an ongoing basis to ensure that family members of passengers receive an appr opriate level of services and assistance following an accident. 

### 9. COMPENSATION FOR SERVICES PROVIDED BY DESIGNATIED ORGANIZATION. NGA will provide reasonable co mpensation to the American R ed Cross or ot her organization designated for the accident under 49 U.S.C. § 113 6(a)(2) for services and assistance provided by the organization to the families of pers ons aboard a NGA aircraft operated by NGA that is involved in an accident. NGA wi ll expect the designated organization to provide a detailed accounting of serv ices and assistance for which compensation is to be provided.1.4 September 05, 2011 

### FAMILY ASSISTANCE PLAN

10. FAMILY TRAVELING TO ACCIDENT SITE NGA will assist the immediat e families of persons aboard a NGA aircraft involved in an accident in traveling to the location of the accident and provide for their physical care while they are staying at such location. 

### 11. RESOURCES/ TRAINING COMMITMENT NGA will commit suffici ent resources to carry out this Plan. It will provide adequate training to its employees and agents likely to be involved in family a ssistance functions so that NGA can meet the needs of su rvivors and family members following an accident. 

### 12. NOTICE CONCERNING LI ABILITY FOR MAN-MADE STRUCTURES In the case of an accident t hat results in significant dam age to a man-made structure or other property on the ground that is not government-owned, NGA will promptly provide written notice, to the ex tent practicable, dire ctly to the owner of the structure or other property about liability for any property damage and means for obtaining compensation. At a minimum, the writ ten notice will advise the owner: 1. to contact the insurer of t he property as the authoritativ e source for information about coverage and compensation; 2. not to rely on unofficial information offered by NGA' representatives about compensation by NGA for accident-s ite property damage; and 3. to obtain photographic or ot her detailed evidence of pr operty damage as soon as possible after the accident, consis tent with restrictions on ac cess to the accident site. 

### 13. SIMULTANEOUS ELECTRONIC TRANSMISSION OF NTSB HEARING In the case of an accident in which the NTSB conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, NGA will ensure that the proceeding is made availa ble simultaneously by electr onic means at a location open to the public at both the origin city and destination city of the flight operated by NGA if that city is located in the United States. 

### 14. LIABILITY NGA shall not be liable for damages in any action br ought in a Federal or State court alleging negligence arising out of its performance in preparing or provid ing a passenger list pursuant to this Plan.September 05, 2011 1.5 

### FAMILY ASSISTANCE PLAN
15. PLAN FILING REQUIREMENTS The foregoing Plan and subsequent amendments will be filed wi th the U.S. Department of Transportation and the NTSB in accordance with the Foreign Air Carrier Family Support Act of 1997, as subsequently amended.1.6 September 05, 2011 

### FAMILY ASSISTANCE PLAN