AVIATION

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CONSULT ANT

L.A. IRIZARRY &: ASSOCIATES

April 22,2014

P.O. BOX 37217 LUIS MUNOZ MARIN INTERNATIONAL AIRPORT

SAN JUAN, PUERTO RICO 00937-0217

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Dockets - Dockets OST 1996-1960

Docket OST -1995-236

U.S. Department of Transportation

West Building Ground Floor, Room W12-140

1200 New Jersey Avenue, SE

Washington, DC 20590

Erik Grosof

Office of Transportation Disaster Assistance

National Transportation Safety Board

490 L' Enfant Plaza

Washington, DC 20594

Gentlemen:

Enclosed please find a copy of the Family Assistance Plan for Aviation Partners of Boynton

Beach, LLC, d/b/a Hummingbird Air in accordance with the provisions of the Aviation Disaster

Family Assistance Act of 1996 (49 U.S.C. 1136 and 41113)and U.S. Public Law No. 108-176,

Dec. 12,2003, Century of Aviation Reauthorization Act, Section. 809, Availability of Aircraft

Accident Site Information, paragraph (a) Domestic Air Transportation.

Additionally, please he advised that our ooerations staff may be reached 24 hours at

Any questions concerning this plan should be directed to the undersigned.

Respecttully,
FAMILY SUPPORT PLAN IN THE EVENT OF AN AIRCRAFT ACCIDENT

IN THE UNITED STATES

SUMMARY

This plan is submitted by Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air to

comply with the Air Carrier Family Support Act, Vision 100, and the Century of Aviation

Reauthorization Act.

This submission summarizes the procedures of Aviation Partners of Boynton Beach, LLC, d/b/a

Hummingbird Air to address the needs of families of passengers involved in an aircraft accident

in the United States.

This document is part of the company effort, which involves the National Transportation Safety

Board (NTSB) and other US. Govemment entities and appointed independent non-profit

organizations, to assist survivors and victim's families in the event of an aircraft disaster.

PRE-RESPONSE PLANNING

Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will provide employees

involved in dealing with an aircraft accident, the Family Assistance Plan and insert this plan into

all appropriate company manuals and procedures so that the company is effectively prepared to

provide support and assistance to those affected by an aircraft accident.

Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will provide adequate training

to employees and agents of the carrier to meet the needs of survivors following an accident.

WORKING WITH DESIGNATED ORGANIZATIONS

Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will use the services of

organizations designated pursuant to section 1 136(a) (2) for notifying the families of

passengers (as that term is defined in section 1136) involved in a U.S. accident of an Aviation

Partners of Boynton Beach, LLC, d/b/a Hummingbird Air aircraft, such notice to be provided

before disclosing to the public the names of the passengers. Aviation Partners of Boynton

Beach, LLC, d/b/a Hummingbird Air will assure that such notice will be provided as soon as

possible after it has verified the identity of a passenger on board its aircraft, whether or not the

names of all passengers have been verified.

Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will work with the organization

designated pursuant to section 1 136(a) (2) on an ongoing basis to assure that families of

passengers receive an appropriate level of services and assistance following an accident.

Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will provide reasonable

compensation to any organization designated under section 11 36(a) (2) for services and

assistance provided by the organization.
In the event that Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air volunteers

assistance to United States citizens within the United States with respect to an aircraft accident

outside the Unites States involving a major loss of life, Aviation Partners of Boynton Beach,

LLC, d/b/a Hummingbird Air will consult with the NTSB and the Department of State on the

provision of the assistance.

LIST OF PASSENGERS

Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will provide to the Director of

Family Support Services designated under section 1136(a)(I), and to the organizations

designated for the accident under section 1 136(a)(2), immediately upon request, a list (which

is based on the best available information, at the time of request), of the names of the

passengers aboard the aircraft (whether or not such names have been verified), and will

periodically update that list.

In order to determine which passengers actually boarded the flight, Aviation Partners of Boynton

BeaCh, LLC, d/b/a Hummingbird Air personnel, immediately after the accident, will begin a

review of the following:

On-Board Passenger Manifest

Standby passengers

Non-Revenue passengers

Rerouted passengers

Passengers who canceled their reservations

Jump seat riders

HANDLING INQUIRIES FROM THE PASSENGERS' FAMILIES

Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will publish a toll free number,

designated specifically for receiving inquiries from family members in the United States, in the

event of an aircraft accident.

Family members may also seek assistance and information from Aviation Partners of Boynton

Beach, LLC, d/b/a Hummingbird Air at airports and reservation offices that are neither the origin

nor the destinations of the flight involved in the accident. Therefore Anguilla Air Services Ltd will

provide its Airport and Reservation Managers with specific guidelines to properly deal with the

families in these cases.

TRAVEL AND CARE EXPENSES

Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will transport to the site of the

accident, at its expense, those family members that wish to be present at the site.

Family members that have decided to travel to the site of the accident will be provided with

accommodations and will have all reasonable meal and travel expenses paid while they are at

the site.
DISPOSITION OF REMAINS AND EFFECTS

The family members of each passenger will be consulted about the disposition of all remains

and personal effects of the passenger within the control of Aviation Partners of Boynton Beach,

LLC, d/b/a Hummingbird Air.

When requested by the family of a passenger, any possession of the passenger(s) within the

control of Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air (regardless of its

condition) will be returned to the family, unless the possession is needed for the accident

investigation or any criminal investigation.

Unclaimed possessions of passengers involved in an aircraft accident will be retained by

Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air for at least 18 months.

MONUMENTS

Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will consult the family of each

passenger involved in an aircraft accident about the construction of any monument to the

passengers, including any inscription on the monument.

NON-DISCRIMINATORY TREATMENT

Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air will give the same support to

family members of all passengers involved in an aircraft accident. Therefore, there will be no

distinction in the treatment of revenue, non-revenue passengers and company employees.

RESOURCES

Aviation Partners of Boynton Beach, LLC, d/b/a Hummingbird Air undertakes to commit

sufficient resources to carry out this plan.

NOTICE TO OWNERS OF PROPERTY

In the event of an accident that results in significant damage to a man made structure or other

property on the ground that is not government-owned, Aviation Partners of Boynton Beach,

LLC, d/b/a Hummingbird Air will promptly provide notice, in writing, to the extent practicable,

directly to the owner of the structure or other property about liability for any property damage

and means for obtaining compensation. Such notice will advise the owner:

(i) to contact the insurer of the property as the authoritative source for information about

coverage and compensation;

(ii) to not rely on unofficial information offered by Aviation Partners of Boynton Beach, LLC,

d/b/a Hummingbird Air representatives about compensation by Aviation Partners of Boynton

Beach, LLC, d/b/a Hummingbird Air for accident-site property damage; and

(Hi)to obtain photographic or other detailed evidence of property damage as soon as possible

after the accident, consistent with restrictions on access to the accident site.
LIVE TRANSMISSION OF NTSB HEARINGS

If the National Transportation Safety Board conducts a public hearing or comparable proceeding

concerning an accident at a location greater than 80 miles from the accident site, Aviation

Partners of Boynton Beach, LLC. d/b/a Hummingbird Air will ensure that the proceeding is made

available simultaneously by electronic means at a location open to the public at the origin city

and/or destination city of the accident flight, if the city is located in the United States.