UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                                   FORM 10-Q/A

             |X| QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF
                       THE SECURITIES EXCHANGE ACT OF 1934

                  For the quarterly period ended June 30, 2002

                         Commission File Number: 1-15607


                      JOHN HANCOCK FINANCIAL SERVICES, INC.
                Exact name of registrant as specified in charter


            DELAWARE                                 04-3483032
 (State or other jurisdiction of          (I.R.S. Employer Identification No.)
 incorporation or organization)


                               John Hancock Place
                           Boston, Massachusetts 02117
                    (Address of principal executive offices)

                                 (617) 572-6000
              (Registrant's telephone number, including area code)

      Indicate by check mark whether the Registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
Registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days. Yes |X| No |_|

      Number of shares outstanding of our only class of common stock as of
August 9, 2002:

                                   290,305,166

<PAGE>

                      JOHN HANCOCK FINANCIAL SERVICES, INC.

EXPLANATORY NOTE

This Form 10-Q/A is being filed to include in the Form 10-Q filed as of August
14, 2002, the exhibits, specified in Item 6 below, which were inadvertently
omitted.

ITEM 6. EXHIBITS and REPORTS on FORM 8-K

(a)   Exhibits

Exhibit
Number                             Description
------                             -----------

4.1    Amended and Restated Rights Agreement, dated as of June 21, 2002, between
       John Hancock Financial Services, Inc., a Delaware corporation, and
       EquiServe Trust Company, N.A., a national banking association. (+)

10.12. Form of Promissory Note for stock ownership loan program (*)(@)

10.13. Form of Capitalized Interest Note for stock ownership loan program (*)(@)

10.16  Second Amendment dated as of July 26, 2002 to the $1,000,000,000 Credit
       Agreement dated as of August 3, 2000, as amended, among John Hancock
       Financial Services, Inc., John Hancock Life Insurance Company, The Banks
       listed therein, Fleet National Bank, as Co-Administrative Agent, JPMorgan
       Chase, as Co-Administrative Agent, Citicorp USA, Inc., as Syndication
       Agent, The Bank of New York, as Co-Documentation Agent (364-Day Revolver)
       and The Bank of Nova Scotia, as Co-Documentation Agent (364-Day
       Revolver)and Fleet Securities, Inc., and J.P. Morgan Securities, Inc., as
       Joint Bookrunners and Joint Lead Arrangers. (*)

----------------
(+)   Previously filed as Exhibit 8 to the John Hancock Financial Services,
      Inc.'s Form 8-A/A-1 Registration Statement (file number 333-87271), and
      incorporated herein by reference.
(*)   Filed herewith.
(@)   Management contract or compensatory plan or arrangement.

(b)   Reports on Form 8-K.

            On May 3, 2002, the Company filed a Current Report on Form 8-K,
      dated May 2, 2002, reporting under Item 5 thereof the Company's operating
      results for the quarter ended March, 31, 2002.


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<PAGE>

                      JOHN HANCOCK FINANCIAL SERVICES, INC.


                                   SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the
registrant has duly caused this Form 10-Q/A to be signed on its behalf by the
undersigned, thereunto duly authorized.

                                          JOHN HANCOCK FINANCIAL SERVICES, INC.


Date: August 14, 2002                     By: /s/ Thomas E. Moloney
                                              ---------------------
                                          Thomas E. Moloney
                                          Senior Executive Vice President and
                                          Chief Financial Officer


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