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1. Overview

FAMILY ASSISTANCE PLAN

Rev. 01 -10/APR/2013

1.1. The purpose of this PRIVILEGE STYLE, SA ("PRIVILEGE STYLE") Family

Assistance Pian is to provide company personnel with the guidelines, procedures

and training that will enable them to act in the best interests of the families of

passengers involved in any aircraft accident invoiving PRIVILEGE STYLE aircraft

and resulting in a major loss of life, to treat survivors and families with dignity,

and to respect the cultural and religious backgrounds of survivors and their

families.

1.2. This document is a part of a larger effort, which includes the U.S. National

Transportation Safety Board, other government entities and appointed

independent non-profit organizations, to assist survivors and families in the event

of an aviation disaster.

1.3. This document is a part of the Emergency Response Plan (ERP) of PRIVILEGE

STYLEand it Is approved by the Accountable Manager.

2. Pre-Response Planning

2.1. In accordance with the Foreign Air Carrier Family Assistance Act of 1996 (49

U.S.C. Section 1136 & Section 41313), as amended by Vision 100 - Century of

Aviation Reauthorization Act, PRIVILEGE STYLE will publish this Family Assistance

Plan and Insert this plan into all appropriate company manuals.

2.2. The treatment of families of non-revenue passengers (and any other victim of

the accident) will be the same as the treatment of the families of revenue

passengers.

2.3. The PRIVILEGE STYLE Crisis Management Team (CMT) will be utilized to

respond to likely needs of survivors and families.

2.4. Training will be based upon employee's responsibilities and PRIVILEGE STYLE

will provide logistical support to the Crisis Management Team (CMT).

2.5. Training of family assistance personnel will be conducted in conjunction with

PRIVILEGE STYLE's training recognizing that:

2.5.1. A list of trained family assistance personnel will be maintained in the

PRIVILEGE STYLEEmergency Response Plan (ERP).

2.5.2. Personnel who are in public contact positions need to know how to

respond to Inquiries and facilitate responses to them.

2.5.3. Families may seek assistance from PRIVILEGE STYLE at airports that are

neither the origin nor the destination of the flight.

2.5.4. Simulations of the Pian wili be held annually in addition to participation

in local disaster drills.

2.5.5. After an aviation disaster involving a PRIVILEGE STYLE aircraft, a tollfree "800" number in the U.S.A. will be published for the use of families to

inquire about passengers.

2.5.6. It is PRIVILEGE STYLE's policy that manifest information will oniy be

released by the designated PRIVILEGE STYLE Coordinator to the proper NTSB

authorities, the director of family support services designated for the accident

@PrivilegeStyle-CoSonFangos100A, 3

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Rev. 01 -10/APR/2013

under Section 1136 (a) (1), the organization designated for the accident under

Section 1136 (a) (2), the PRIVILEGESTYLENTSB Family Assistance Coordinator,

PRIVILEGE STYLE'sAccountable Manager or their authorized representatives for

such purpose. Any other release of manifest information is considered

unauthorized and prohibited.

2.5.7. PRIVILEGE STYLEwill inform family members (or family friends or clergy

who are with the family) at an appropriate time, but as early as possible after

being notified, that it is critical that they contact their famiiy dentist to obtain

the dental records and dental x-rays of their ioved one. PRIVILEGE STYLEwill

ask the family to have the records and x-rays sent by special courier to the

address of the hotel where the joint family support operations center wili be

located. Packages should be addressed to the Director of Family Support

Services, and NTSB. If the family is coming to the site the next day, the

family may arrange to hand-carry these documents. If the family is already at

the accident site or arrives without making these arrangements, the Family

Support Services personnel will coordinate with the family's dentist to obtain

the dental records and dental x-rays.

2.5.8. PRIVILEGE STYLE will ensure that its employees and agents receive

adequate training to meet the needs of survivors and family members following

an accident.

3. Passenger Manifest, Ticket Reconciliation and Notification

3.1. In order to determine which passengers actually boarded the fiight,

PRIVILEGE STYLE personnel immediately after the accident wiil begin a review of

the following:

3.1.1. On board Passenger Manifest.

3.1.2. Standby passengers.

3.1.3. Non-revenue passengers ..

3.1.4. Re-routed passengers.

3.1. 5. Passengers who cancelled their reservation.

3.1.6. Jump seat riders.

This process could be delayed by persons traveling under different names.

3.2. PRIVILEGE STYLE will release, upon request, to the NTSB Family Services

Director a passenger list. This would be upon the firm understanding that the list

reflects the best available information at the time of the request, that it may have

inaccuracies and it may not be complete.

3.2.1. All personnel involved with handling the manifest will be briefed as to

the confidential/sensitive nature of this information.

3.2.2. All appropriate manifest lists will be stamped "PRELIMINARY AND

UNCONFIRMED" with date, time and list number.

3.2.3. PRIVILEGESTYLEwill update the list periodically.

3.2.4. Upon request, PRIVILEGESTYLEwill provide to the U.S. Department of State

information in its possession about foreign passengers.

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3.2.5. PRIVILEGE STYLE will coordinate as necessary with the U.S. Department

of Justice for family meetings to explain Department of Justice services.

3.3. Notification Procedures

3.3.1. As soon as information becomes available on each passenger, that

passenger's family will be notified.

3.3.1.1. Notification to family members will be made prior to release of the

passenger's name to the pubiic and, to the extent practical, in person.

3.3.2. PRIVILEGESTYLE personnel making the notification will be suitably trained

as noted in Paragraphs 2.4, 2.5 and 2.5.8 of this document.

3.3.3. PRIVILEGESTYLE will secure a facility for family members that will insure

privacy from solicitors and the media.

3.3.4. After coordination with NTSB, PRIVILEGESTYLEwill provide a joint support

operations center to provide logistical support to the U.S. federal staff.

3.3.5. As appropriate, PRIVILEGESTYLEwill continually update the public on the

progress of family notification.

3.4. Confidential/Sensitive Information

3.4.1. As stated in paragraph 2.5.7 of this document, any unauthorized release

of manifest Information is prohibited.

4. Passenger Identification

4.1. Medical Examiner / Coroner

4.1.1. The medical examiner or coroner is responsible for the positive

Identification of fatalities.

4.1.1.1. If the victim has died, the medical examiner will coordinate with

Family Support Services to provide official notification of death to family.

4.1.1.2. For injured passengers, the hospital is responsible for status updates

and either the hospital or PRIVILEGE STYLEwill advise the famiiies.

5. Family Access to the Accident Site

5.1. The NTSB has accident site jurisdiction.

5.2. Within the iimits established by the authorities, PRIVILEGE STYLE wiil

respond to family requests for access to the accident scene.

5.3. PRIVILEGE STYLE will assist up to two members (exceptions would be made

as individual cases and cultural differences would have to be considered) of the

family of a passenger traveling to the location of the accident and provide for the

physical care of the family while the family is staying .at such location.

5.3.1. For purposes of this pian, "Family" shail mean legal or common law

spouse, parents or children of the injured / deceased. If the deceased has no

family as defined, up to two close iiving relatives would be considered "Family."

@Privilege Style. COSon Fangos 1aOA, Sid7A; 07007 Palma de Mallorca (Spain) _.
________ P~IVIL.E'GE" style

5.3.2. Physical care incudes:

FAMILY ASSISTANCE PLAN

Rev. 01 -10/APR/2013

5.3.2.1. Transportation to and from accident city.

5.3.2.2. Transportation to and from accident site.

5.3.2.3. Hotel accommodations at accident city for a reasonable time period.

5.3.2.4. Meal voucher during hotel stay and day of travel to and from the

accident city.

6. Human Remains and Personal Effects

6.1. The medical examiner is responsible for the disposition of identifiable and

unidentifiable human remains.

6.2. PRIVILEGE STYLE shall work with authorities to return identifiable personal

effects to victim's family rather than having PRIVILEGESTYLEbecome a custodian of

them; PRIVILEGE STYLE and the authorities will work together to determine

disposition of unidentifiable personal effects. .

6.3. Personal effects that come into the control of PRIVILEGE STYLE will be

handled in the following manner after release from the NTSB:

6.3.1. PRIVILEGE STYLE will consult with each family about the disposition of

personal effects that are in PRIVILEGESTYLE's control.

6.3.2. PRIVILEGE STYLE will return to the family, if requested, any passenger's

possession that is under the control of PRIVILEGESTYLE.

6.3.3. PRIVILEGE STYLE will retain for 18 months period any unclaimed property

of a passenger that is under PRIVILEGESTYLE's control.

6.3.4. PRIVILEGE STYLE will consult with the families about the construction by

PRIVILEGE STYLEof any planned monument, including the inscription on :it.

'. 6.3.5. PRIVILEGE STYLE will only be able to return personal effects that come

into PRIVILEGE STYLE's control once permission of the NTSB has been obtained

as the Items may have some bearing on the accident investigation.

7. Liability for Man-Made Structures

7.1 In accordance with the 49 U.S.C. Section 41313 (c), in the event of an

accident resulting in significant damage to man-made structures or nongovernment-owned property on the ground, PRIVILEGE STYLE shall promptly

provide written notification directly to the owner of liability for any property

damage and the means for obtaining compensation. Such notice shall advise the

owner:

a) to contact the property insurer as the authoritative source for coverage and

compensation information;

b) to not rely on unofficial information offered by PRIVILEGE STYLE's

representatives about compensation by PRIVILEGE STYLE for accident-site

property damage; and

c) to obtain detailed evidence of property damage as soon as possible following

the accident, consistent with restrictions to the accident site.

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Rev.01-10/APR/2013

8. Simultaneous Electronic Transmission of NTSB Hearings

8.1 In accordance with 49 U.S.c. Section 41313 (c), in the event of an accident in

which the NTSB conducts a public hearing or comparable proceeding at a location

more than eighty (80) statute miles from the accident site, PRIVILEGE STYLEshall

ensure the proceeding is made available ,simultaneously by electronic means at a

location open to the public at the origin city and destination city of the PRIVILEGE

STYLEflight, if that city is located in the United States.

9. Relationship with Designated Independent Organization

9.1. PRIVILEGE STYLE will work with the independent nonprofit organization that

is designated under 49 U.S.c. Section 1136 (a) (2) to provide mental health and

counseling services to families.

9.1.1. Mental health services can be coordinated on a local basis through the

nonprofit organization or these services can be brought in from another city

where the airline may have a Mental Health professional on retainer.

9.1.2. Should long-term counseling be required, PRIVILEGE STYLE wili

coordinate with the nonprofit organization appointed by the NTSB, the family

and the company providing the service.

9.2. PRIVILEGE STYLE wili develop a procedure to pay reasonable compensation

to the NTSB-designated independent non-profit orgqnization as required by 49

U.S.c. Section 41313 (C) (11) where the nature and scope of its work and the

kind of costs to be incurred have been discussed and agreed in advance.

9.3. PRIVILEGE STYLE will coordinate with family members as to their need for

American Red Cross for assistance.

9.4. PRIVILEGE STYLE will participate in the daily coordination meetings to review

daily activities, resoive problem areas, and to synchronize future family support

operations and activities.

10. Third Party Service Provider

10.1 In order to fulfill its obligations under this Plan, PRIVILEGE STYLE may

contract with third party service providers who specialize in aviation disaster

response services. PRIVILEGE STYLE will work with any such third party service

providers to carry out the responsibilities undertaken in this Plan.

11. Filing of this document with NTSBand U.S. DOT

11.1 Pursuant with the Foreign Air Carrier Family Assistance Act of 1996 (49

U.S.c. Section 41313(b)), this document will be filed with both the National

Transportation Safety Board and the U.S. Department of Transportation.

12. Revisions and Code-Share and Wet leasing Agreements

12.1. PRIVILEGE STYLE reserves the right to introduce changes to this plan from

time to time.

12.2. PRIVILEGE STYLE does not presently have an approved code-share

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arrangement with any United States carrier. If PRIVILEGE STYLE were to enter

into such an agreement and it were approved, PRIVILEGE STYLE may revise this

plan.

12.3 PRIVILEGE STYLE may operate to' the United States through wet leasing

agreements, under the callsign of such carriers. In this case, PRIVILEGE STYLE

will liaise with the other air carrier and define responsibilities of both air carriers

related to the emergency response. This. written agreement will be available to the

NTSB and U.S. DOT.

13. Accidents Not Covered by this Plan

13.1 PRIVILEGE STYLE will consult with the NTSB and the Department of State if

it voiuntarily provides assistance to U.S. citizens in the United States with respect

to accidents outside the United States not covered by this plan involving loss of

life.

14. Emergency Contact Information

14.1 PRIVILEGE STYLE's 24-hour Operations Control Center (OCC) is located in

Palma de Mallorca, Spain. Any agent of the U.S. government may contact

Operations Control Center personnel at any time by:

@PrivilegeStyle.CoSonFangos100A, 3,d7A; 07007 Palma de Ma!lorca (Spain)