# spirit- airlines June 18, 2013 Dockets OST-96-1960 U.S. Department ofTransportation 400 Seventh St. SW, Room PL-401 Washington, D.C. 20590 To Whom it May Concern: 

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## P I= Sl 2800 Executive Way Miramar, FL 33025 spirit.com



### Enclosed is the updated Spirit Airlines Family Assistance Plan pursuant to the requirements of the Aviation Disaster Family Assistance Act of 1996 (49 USC 1136 and 41113}, and Pubic Law No. 108-176 (Vision 100- Century ofAviation Reauthorization Act), Section 109. This plan supersedes all previous Family Assistance Plans filed by Spirit Airlines in this docket. Please note that our Operations Control Center is operational 24/7for contact during an emergency. Should you have questions, or require additional information on our plan, please contact the undersigned at Spirit's Headquarters, 2800 Executive Way, in Miramar, FL. Sincerely,

# ~-~ Director, Emergency Response Spirit Airlines, Inc. Enc: Spirit Airlines Family Assistance Plan- June 2013 cc: National Transportation Safety Board- ATTN : Michael Crook

### SPIRITAIRLINES FAMILY ASSISTANCE PlAN -JUNE 2013

The Spirit Airlines Family Assistance Plan is submitted in accordance with the Aviation Disaster Family Assistance Act of 1996 (49 U.S.C. 1136 and 41113), and reflects the Amendments to the Aviation Disaster Family Assistance Act (ADFAA) dated April 5, 2000, toTitle IV, section 402 ofAIR-21, and the Vision 100-CenturyofAviation Reauthorization Act. This plan is asubset ofthe SpiritAirlines Corporate Emergency Response Plan and its Station Response Plan. Spirit has developed carefully coordinated procedures to provide assistance to, and address the needs ofcrash survivors and families ofpassengers Should Spirit be involved in such an accident, the airline is committed to ensuring that surviving passengers or ground victims ofthe accident and theirfamily members, receive the appropriate level of information and services to meettheir immediate needs; treating survivors and families with compassion and dignity; respecting the cultural and religious backgrounds; and, ensuring that revenue and non-revenue survivors and families receive the same level ofservice. 

### ASSURANCES Spirit's plan to assist those affected by an aviation disaster is part ofa larger organized effort, which includes the National Transportation Safety Board (NTSB) and many othergovernment agencies to provide the highest level ofsupport possible tosurvivors and family members. Following asignificant event which evokes the Family Assistance Act, Spirit Airlines commits tothe following assurances: 

### 1. Spirit will provide notification to the NTSB communications center and provide requested information. 2. Spirit will work with the media to publicize a reliable, toll-free telephone number, and will direct its vendor, Aviem International, Inc. to receive calls from, and provide assistance tothefamilies ofthe passengers. Spirit Reservation Agents will transfer any accident-related calls received toAviem International Inc., which will oversee the handling ofthese calls. The Family Support Representatives and Aviem agents have received procedural and situational trainingto respond to accident related calls. Appropriate scripts/messages have been created to expedite this process. 11Page3. Spirit Airlines has developed a process to provide timely notification tothe family ofa passenger as soon as Spirit has verified thatthe passenger was aboard the aircraft (whether or not the names ofall the passengers have been verified). Notification will be made byAviem International Inc. Family Support Representatives who have been suitablytrained to handle the sensitive nature ofthis notification. Upon request ofthefamily ofa passenger, Spirit will inform the family ofwhetherthe passenger's name appeared on a preliminary passenger manifest (referred to as the reservations Jist) fortheflight involved in the accident, whetherthe name ofthat person has been verified as boarded or not. 4. Spirit Airlines will provide to the NTSB Office ofTransportation Disaster Assistance designated forthe accident under

### 49 U.S.C. Section 1136(a)(l) and to the organization designated forthe accident under 

### 49 U.S.C. Section 1136(a)(2), immediately upon request, a list (which is based on the best available information at the time ofthe request) ofthe names ofthe passengers aboard the aircraft (whether or notsuch names have been verified), and will periodically update the list. Updated lists wiJJ be provided in atimely mannerwith numbered orannotated copies to be distinguished from previous versions. 

### 5. Spirit Airlines will provide updated information and secure facilities at airports where families may gather. Family members may receive personal notification thattheir loved one was on the plane while in a secure facility. 6. Spirit will provide logistical supporttofamily members who desire to travel to the accident city. Spirit will establish a suitable facility (Family Assistance Center) nearthe accident site to meetfamily member informational needs. The site will accommodate theJoint Family Support Operations Center JFSOC function. 

### 7. Spirit will make provisions for aJoint Family Support Operations Center (JFSOC), to include space, communication, and logistical support. 

### 8. At an appropriatetime, and atthe direction ofthe Deputy Director, FA, NTSB, Spirit will inform fa mi!ies ofthe need to contact theirfamily dentistto request dental records and x-rays oftheir loved one. Records will be sentto theJFSOC hotel, attention Deputy Director, FA, NTSB. Spirit will coordinate with the Disaster Mortuary Response Team (D-MORT) to ensure families are aware ofthe purpose ofthese records and are receiving appropriate assistance. 21Page9. Spirit will make appropriate provisions forthe DMORT and medical examiner, and Spirit will coordinate with these organizations to ensure appropriate handling ofall remains. 

### 10. Spirit will provide the Department ofState (DOS) information on foreign passengers. 

### 11. Names may be released tothe media/public (atthe discretion ofthefamily) by the Spirit Airlines Communications Team only afterthe respective passengers' families have been notified and given an appropriate amountoftime to communicate with otherfamily members. 

### 12. Spirit will coordinate with the American Red Cross (ARC) which includes offering their assistance after providing notification and ongoing communication to meet family member needs. 

### 13. Spirit will deliver updated information on family notification in atimely mannerto the media and public. 

### 14. Spirit will ensure traveling family members receive assistance while in airports and will inform Flight Crew and Airport Personnel oftheirtravel. A Spirit Airlines contact person, and/or a representative of Aviem International, Inc. (Spirit's contracted Emergency Response 

### & Family Assistance vendor) will be available to families at all times. 

### 15. Spirit will provide a point ofcontactto provide assistance to afamily at the accident by way of Special Assistance Team members. Spirit's primary emergency response vendor, Aviem International Inc., and the Family Assistance Foundation, will provide trained Special Assistance Team members to represent Spirit in its response to affected families. Once families cease interacting with their Special Assistance Team Member, they will be provided asingle point ofcontact at Spirit for all ongoing needs. 

### 16. Special Assistance Team Members may also provide assistance to families who electto nottravel to the accident site. 

### 17. Spirit's primary emergency response vendor, Aviem International Inc., will ensure the establishment ofa badging system to identifyfamily members. 3IPage

### 18. Spirit will liaise with the American Red Cross (ARC) at each supporting medical treatmentfacilityto trackvictim status and provide assistance to families. 

### 19. Spirit Airlines has contracted with an experienced third partyvendorforthe handling and processing of personal effects (underthe consultation ofSpirit). If requested by the family ofa passenger, Spirit Airlines will return any possession ofthe passenger, within the control ofSpirit, to the family (regardless of its condition) unless the possession is needed forthe accident investigation or any criminal investigation. Spirit Airlines will retain any unclaimed possession ofa passenger, within the control of Spirit, for at least 

### 18 months from the date ofthe accident. 

### 20. A Spirit JFSOC representative, with appropriate authority, will be designated to supportfamily assistance efforts in conjunction with the Deputy Director of FA, NTSB. This includes participating in daily coordination meetings. 21. Spirit will consult with the family ofeach passenger about construction ofany monument to the passengers, including any inscription on the monument. 

### 22. Spirit will provide reasonable reimbursement to the ARC for services rendered. 

### 23. Spirit will coordinate with the Department ofJustice (DOJ) for communicating family rights underthe victims ofcrime legislation, ifthe crash is declared acrime. 

### 24. The treatment offamilies of non-revenue passengers (and any othervictim ofthe accident) will be the same as the treatment ofthe families of revenue passengers. 

### 25. Sp:irit-designated Leaders will participate in daily coordination meetings and provide updated information, as required.

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### 26. Spirit Airlines willworkwith any organization designated under49 U.S.C. Section 1136(a)(2) (including but not limited to DOJ, DOS, and NTSB) on an ongoing basis to ensure thatfamilies of passengers receive an appropriate level ofservice and assistance following an accident. 27. Spirit Airlines will commit sufficient resources to carry out our Family Assistance Plan. 28. Spirit Airlines will provide adequate training tothe employees and agents ofSpiritto meetthe needs ofsurvivors and family members following an accident. 29. In the event that Spirit Airlines volunteers assistance to United States citizens within the United States with respect to an aircraft accident outside the United States involving major loss of life, Spirit will consult with the NationalTransportation Safety Board and the Department ofState on the provision of the assistance. 30. In the event that Spirit Airlines is involved in an accident that results in significant damage to a manmade structure orother property on the ground that is not government-owned, Spirit will promptly provide notice, in writing (tothe extent practicable), directly to the owner ofthe structure orother property about liabilityfor any propertydamage and means for obtaining compensation. The written notice shall advise an owner to: (a) contact the insurer ofthe property as the authoritative source for information about coverage and compensation; (b) to not rely on unofficial information offered by aircarrier representatives about compensation bythe air carrier for accident site property damage; and (c) to obtain photographic or otherdetailed evidence ofpropertydamage as soon as possible afterthe accident, consistent with restrictions on access tothe accident site. 31. In the event that an accident involving Spirit Airlines requires an NTSB public hearing orcomparable proceeding at a location greaterthan 80 milesfrom the accident site, Spirit will ensure that proceedings will be available simultaneously by electronic means at a location open tothe public at both theorigin city and destination city ofthe Spiritflight, ifthatcity is located in the United States.

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