People Purpose Partnership 

Creating Opportunties

Committee for Purchase FromPeople Who ANNUAL Are REPORT Blind or Severely Disabled 

2009
Header: Annual Report Fiscal Year 2009

Belinda Porras has managed Employment 

Source's AbilityOne contract with the 

Veterans Affairs Medical Center in 

Fayetteville, N.C. for more than seven years, 

overseeing all aspects of the operation. 

Porras joined Employment Source 

more than a decade ago as a part-time 

employee, processing photo identification 

cards for the VA Medical Center. She 

was quickly promoted to switchboard 

operator and again to assistant project 

manager In 2002, she transitioned from a 

direct labor position to an AbilityOne staff 

position. In 2009, Porras was selected to 

serve on the NISH Board of Directors.

DOUGLAS GOIST

An honor student-athlete in high school and 

pre-med candidate in college, Douglas Goist 

was diagnosed with retinitis pigmentosa shortly 

after his 18th birthday and lost his sight over 

the next 10 years. He learned to navigate with 

a cane, adjust to daily living challenges and 

to use assistive technologies. Goist completed 

Defense Acquisition University's (DAU) Contract 

Specialist training through National Industries 

for the Blind's (NIB'S) Contract Management 

Support (CMS) internship program in 2009 

at Fort Belvoir, Va. Goist was then hired by 

NIB as the Assistive Technology Coordinator 

for the CMS program. In this position, he 

advises CMS participants on technical skills 

training and Department of Defense personnel 

on Section 508 compliance guidelines.

LUKE GROSSMAN 

Luke Grossman works in the laundry 

services division of AbilityOne nonprofit 

agency Louise W. Eggleston Center, Inc. 

of Norfolk, Va. Grossman now has his 

own apartment and his father, Larry 

Grossman, credits the AbilityOne Program. 

"The AbilityOne Program gives Luke 

the opportunity for independence, a 

solid living wage with health benefits, 

and an understanding employer," he 

said. Despite his speaking difficulties, 

Grossman effectively communicates 

with others about his experiences as a 

person with Down syndrome and shares 

firsthand accounts about the importance of 

independence, self-determination and the 

quality of life of people with disabilities.

"When my doctors informed me I was going to permanently lose my eyesight and there was 

nothing science or medicine could do to stop it-my world exploded. All the big dreams and 

future plans I had as an 18-year-old instantly vaporized... The AbilityOne Program is striving 

to restore the lost hope so many of us with college degrees have felt for so long; hope that 

employers one day will see beyond the disability into the far more diverse capabilities of an 

underutilized, motivated, intelligent and highly resilient workforce." 

- DOUGLAS GOIST 

Committee for Purchase From People Who Are Blind or Severly Disabled

Page 1 of 4

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The AbilityOne Program

As the nation's leading source of employment for people who are 

blind or have other severe disabilities, the AbilityOne Program not 

only employs people-it empowers them by providing training, 

job opportunities and career advancement. In fulfilling our 

purpose to provide employment opportunities, the Program helps 

our employees achieve a level of independence and economic 

freedom that they might not otherwise enjoy given the staggering 

rate of unemployment within the disability community. 

This year, we celebrate the theme, "People-Purpose-Partnership" 

to highlight the accomplishments of the nearly 46,000 AbilityOne 

employees who embody our purpose as well as the successful 

partnerships with our customers, stakeholders, industry and other 

government organizations who help us achieve our vision. 

The Committee for Purchase From People Who Are Blind 

or Severely Disabled (Committee) is the independent federal 

agency that administers the AbilityOne Program. The Committee 

has designated two central nonprofit agencies to assist with 

program implementation: National Industries for the Blind 

(NIB) and NISH-Creating Employment Opportunities for People 

with Severe Disabilities. Together, the Committee, NIB and 

NISH-along with participating nonprofit agencies (NPAs)

provide meaningful employment to the population we serve. 

For the federal government, the advantage is found in the value 

and quality of products and services that are available at fair 

market prices from a national network of approximately 600 

NPAs across the United States, Puerto Rico and Guam. 

AbilityOne traces its roots to the Wagner-O'Day Act of 1938, 

sponsored by Senator Robert F. Wagner and U.S. Representative 

Caroline O'Day, and signed by President Franklin D. Roosevelt. This 

Act provided employment opportunities for people who are blind by 

mandating the federal government to procure products manufactured 

by NPAs employing such persons. In 1971, under the leadership 

of Senator Jacob Javits, Congress amended the Act (41 U.S.C. 46

48c) to include people with severe disabilities and expanded the 

program to also provide services to the federal government. 

Today, the AbilityOne Program operates at nearly 1,000 

locations serving 40 government agencies nationally, including 

the operation of 126 supply stores on military bases and in 

federal buildings. AbilityOne delivers $2.7 billion worth of 

products and services annually to the federal government. Most 

importantly, AbilityOne is changing lives-one job at a time.

Contents

PEOPLE

A Message from the Chairperson 2 

AbilityOne at Work 4 

Employment Update 6 

E.R. Dick Alley Career 

Achievement Award 8 

Osborne A. "Oz" Day AbilityOne 

Awareness Award 9

PURPOSE

Committee Membership and Staff 12 

Executive Director's Update 14 

Stewardship 16 

Employee Satisfaction: 

Quality Work Environment 18 

Delivering Customer Satisfaction 20 

Sales Data 22

PARTNERSHIP

One Mission, One Team 26 

Department of Defense Partnership 28 

National Disability Employment 

Awareness Month 30 

Civilian Agency Partnership 31 

Strategic Partnerships 32 

Nationwide Network of 

Nonprofit Agencies 34

Photo Credit: Picture History

Caption: "Government is competent when all who 

compose it work as trustees for the whole 

people. We are determined to make 

every American citizen the subject of this 

country's interest and concern"' 

- President Franklin Delano Roosevelt 

Second Inaugural Address 

January 20, 1937 

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AbilityOne at Work

During the Listen, Learn and Lead Tour, Committee members and staff visited AbilityOne nonprofit agencies nationwide. One stop along the 

way was Goodwill Industries of Colorado Springs, Co; the visit included a tour of the facility and meeting with the employees.

Listen, Learn and Lead Tour 

Builds Relationships and 

Defines Common Purpose

Informed leadership begins 

with listening.

From May through September 2009, Committee 

members and senior staff visited 35 nonprofit agencies 

(NPAs), met with 60 NPA leaders and hundreds of 

AbilityOne employees. They also held meetings with 

government customers and commercial business 

partners focused on successes, concerns and 

recommended priorities for the AbilityOne Program. 

Committee Chairperson Andrew D. Houghton and 

Executive Director Tina Ballard envisioned the 

meetings and visits as a series of "listening, learning 

and leading" sessions to help influence how the 

Committee will guide AbilityOne in the coming years. 

Also known as "L3T," the Listen, Learn and Lead 

Tour helped foster a shared purpose centered

on the mission of expanding employment 

opportunities. It gave Committee members 

and staff, chief executive officers, NPA leaders, 

government customers and AbilityOne employees 

the opportunity to engage in thoughtful discussions 

about the Program and the positive effect it has 

had on the lives of AbilityOne employees. 

"The feedback we heard during L3T visits will 

impact the way the Committee leads the AbilityOne 

Program in the future. We're reaching out to 

people who work within the AbilityOne Program, 

to hear what is most important to them, and to 

share their passion for the mission," said Kimberly 

Zeich, Committee Deputy Executive Director. 

Several nonprofit agencies discussed the merits 

of legislative and regulatory changes related to 

modernizing aspects of the AbilityOne Program. 

Additional themes that emerged from conversations 

held during the site visits as well as at meetings 

with nonprofit agencies at conferences included: 

Bullet Ensuring program stewardship 

Bullet Expanding outreach and communication

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Bullet Supporting the 

employment mission 

Bullet Modifying business processes 

AbilityOne Program stewardship 

consistently emerged as a 

top priority. Several nonprofit 

agencies encouraged the 

Committee to use its authority 

and influence to ensure that the 

rules are followed and program 

integrity is protected. They also 

championed policies that do no 

harm and do not leave behind 

people with the most significant 

disabilities. The need to guard 

against a "one size fits all" 

philosophy was often emphasized. 

Expanded outreach efforts 

were highly valued, with many 

nonprofit agency leaders 

commenting that greater 

communication efforts were 

much appreciated. Executives at 

the nonprofit agencies stressed 

the need for the Committee 

to continue to engage in 

collaborative, creative problem 

solving with the nonprofits. 

Supporting the employment 

mission was a frequent topic, 

with nonprofit agencies 

emphasizing the importance 

of education, promotion and 

advocacy of the program among 

federal government customers. 

Comments also addressed the 

desire for more partnerships with 

the small business community, 

and the need to assess policies 

and procedures for any 

impediments that might hinder 

business development efforts. 

Business process modifications 

discussed during the meetings 

included recommendations that 

enabled alignment of strategic 

goals in an operational context.

The need to focus more attention 

on small nonprofits, perhaps by 

developing a mentoring program 

between large and small nonprofit 

agencies, was discussed. 

During L3T, Committee 

members and senior staff visited 

participating nonprofits in all 

regions of the country, including 

the Seattle Lighthouse for the 

Blind, New York City Industries 

for the Blind, Goodwill Industries 

of South Florida, Jewish Vocational 

Services in Chicago, Goodwill 

Industries of Colorado Springs 

and Opportunity Village in 

Las Vegas, to name only a few. 

Committee members and staff 

also met with CEOs at several 

regional conferences and took the 

opportunity to meet with CEOs 

at nearby participating agencies. 

All four of the Committee's private 

citizen members participated 

in the L3T visits: Andrew D. 

Houghton, Chairperson; James H. 

Omvig, Vice Chairperson; Robert 

Kelly, Jr.; and Abram Claude, Jr. 

The L3T opened doors to 

valuable insights between the 

Committee, AbilityOne industry 

partners, government customers 

and AbilityOne employees.

"We're reaching out to people who work within the 

AbilityOne Program, to hear what is most important to 

them, and to share their passion for the mission." 

- KIMBERLY ZEICH, COMMITTEE DEPUTY EXECUTIVE DIRECTOR

Caption: Chairperson Houghton speaks with 

AbilityOne Employee, Collette Cutts 

at Peckham Vocational Industries.

Nancy Rosa-Gonzalez of the Winston

Salem Industries for the Blind explains 

her job to Chairperson Houghton.
Page 6 of 45

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Employment Update 

Increased

Employment and higher Wages make 2009 a Banner Year for AbilityOne

A year in which jobs, direct labor hours 

and wages all increased is cause 

for celebration. The fact that these 

increases were achieved in a challenging 

economic period makes this success 

even more remarkable. Accordingly, the 

Committee is celebrating the AbilityOne 

Program's 2009 achievements. Thanks to 

stronger-than-ever support of our federal 

government customers and growing 

partnerships with industry, the Committee 

is proud to report record numbers across 

the board for 2009 and expects the 

positive trend to continue for 2010. 

During the fiscal year, the 

AbilityOne Program: 

Bullet Employed approximately 

46,000 individuals 

Bullet Executed more than 45 

million hours of work 

Bullet Generated roughly $493 million 

in direct labor wages 

Bullet Boosted the average wages 

to nearly $11 per hour 

Direct labor hours and direct labor wages 

showed significant gains from FY 2008 

to FY 2009. The nearly $494 million in 

wages paid to AbilityOne employees 

who are blind or have other significant 

disabilities represents an impressive 

increase of 8.1 percent over the previous 

year. Direct labor hours increased by 

4.3 percent to 45.6 million direct labor 

hours. Wages averaged $10.82 an hour, 

an increase from $10.44 in 2008.

Caption: David Benetiz 

Goodwill Industries of South Florida

Number of AbilityOne Employees

Caption: The number of people who are blind or have significant disabilities who were provided 

employment through the AbilityOne Program increased 5.9 percent from FY 2008 to a total of 

45,936. This is more than double the growth rate that the program experienced from FY 2007 

to FY 2008. Of the 45,936 people employed, 70 percent provided a wide array of services 

while the remaining 30 percent produced a variety of quality products for AbilityOne customers. 

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AbilityOne Direct Labor Hours in Millions

Caption: Direct Labor Hours Increase 4.3 Percent

The 45.6 million direct labor hours worked by AbilityOne 

employees represents an overall increase of 4.3 percent. Hours 

worked on services increased 4.8 percent and hours worked 

on products increased 3 percent. Product hours grew for the 

second consecutive year, and services hours grew for the third 

consecutive year. Service-related job hours now represent 74 

percent of all direct labor hours worked in the AbilityOne Program. 

Individuals at NIB-affiliated agencies worked nearly six million 

hours (an increase of 4.3 percent over FY 2008), and individuals 

at NISH agencies worked approximately 40 million hours (an 

increase of 4.3 percent over FY 2008). People working at NIB 

agencies now average over 1,280 hours of work per year and 

people working at NISH agencies average over 960 hours per year.

AbilityOne Direct Labor Wages 

in Millions of Dollars

Caption: Direct Labor Wages Grow 8.1 Percent

During FY 2009, AbilityOne-participating nonprofit agencies paid 

nearly $494 million in wages to AbilityOne employees who are 

blind or have other significant disabilities, which was an increase 

of 8.1 percent over the previous year. NIB agencies paid more 

than $53 million in wages, an increase of 6.2 percent over last 

year. NISH agencies paid over $440 million in wages, which 

represented an 8.4 percent growth compared to the previous year.

AbilityOne Average Hourly Wages in Dollars

Caption: Average Hourly Wage Rises to $10.82

Wages averaged $10.82 an hour, an increase from $10.44 

in 2008. For NIB-affiliated nonprofit agencies (NPAs), the 

average hourly wage was $8.95, which was a 1.8 percent 

increase over FY 2008. For NISH agencies, the average hourly 

wage was $11.10 per hour, an increase of 5.1 percent. 

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E.R Dick Alley Career Achievement Award

The Committee Honors DOD 

Procurement Leader 

Shay D. Assad 

Director of Defense Procurement 

and Acquisition Policy 

Every year, one individual is honored by the 

Committee for above and beyond support of the 

AbilityOne Program and its employees. In 2009, 

the Committee bestowed its highest honor, the E.R. 

Dick Alley Career Achievement Award, on Shay 

D. Assad, Director of Defense Procurement and 

Acquisition Policy. Assad's personal commitment to 

growing jobs under the AbilityOne Program through 

Department of Defense procurement has been highly 

visible, unwavering and instrumental in changing 

the lives of hundreds of people with disabilities. 

During his three-and-a-half years in the Pentagon, 

the scope and reach of Assad's support has been 

extraordinary, spanning the DoD enterprise and 

its major industry players. In addition to his 

accomplishments related to raising awareness, 

understanding and knowledge of the AbilityOne 

Program, his policy initiatives have been instrumental 

in increasing job opportunities for people who 

are blind or have other significant disabilities.

Assad issued a Memorandum of Support for the 

AbilityOne Program, in August 2008, urging all 

DoD contracting officials to consider the AbilityOne 

Program in fulfilling procurement needs in 

accordance with federal acquisition regulations 

in areas where opportunities for growth exist. 

Assad's memo reinforced an earlier communication 

from the Under Secretary of Defense for Acquisition, 

Technology and Logistics regarding DoD support 

for the AbilityOne Program. This top-level support 

from DoD leadership has led to new initiatives 

to increase employment for people who are 

blind or have other significant disabilities.

In addition, Assad and his staff launched an 

AbilityOne page on the Department's acquisition 

Web site and hosted program events at the Pentagon. 

Under Assad's leadership, the Pentagon's National 

Disability Employment Awareness Month event 

emphasizes the AbilityOne Program and culminates 

with a high-level award ceremony hosted by the 

Deputy Secretary of Defense and attended by 

senior government and industry officials. One of 

the highlights of these events is the participation 

of veterans who poignantly articulate how the 

AbilityOne Program has affected their lives. 

"Shay's leadership is something you can believe in 

because he delivers on his commitments," said Andrew 

D. Houghton, Committee Chairperson. "His support 

has been one of the most important catalysts for 

employment growth in the program's 70-year history." 

The E.R. Dick Alley Career Achievement Award 

is the highest award bestowed by the Committee. 

The award is named for the late Dick Alley, who 

provided more than 25 years of dedicated service 

to the AbilityOne Program as the Deputy Executive 

Director of the Committee for Purchase From 

People Who Are Blind or Severely Disabled.

Caption: Andrew D. Houghton, Chairperson of the Committee; Shay D. Assad, 

Director of Defense Procurement and Acquisition Policy; and Tina 

Ballard, Executive Director and CEO of the Committee.

"Shay's leadership is something you can 

believe in because he delivers on 

his commitments." 

-ANDREW D. HOUGHTON 

CHAIRPERSON

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Osborne A "Oz" Day Ability Awareness Award

DOD Education 

Leader Expands 

Awareness and 

Opportunities for 

AbilityOne 

Frank J. Anderson, Jr. 

President, Defense 

Acquisition University 

The Committee recognized Frank 

J. Anderson, Jr., President of the 

Defense Acquisition University 

(DAU) and Director of Acquisition, 

Technology and Logistics Human 

Capital Initiatives, with the 

Osborne A. "Oz" Day AbilityOne 

Awareness Award in recognition 

of his outstanding support of the 

AbilityOne Program. Anderson 

received the award in October 

2009, during a ceremony hosted 

by the Under Secretary of Defense 

for Acquisition, Technology and 

Logistics. In 2009, Mr. Anderson 

signed a Memorandum of 

Understanding (MOU) with 

AbilityOne establishing a 

framework for raising awareness 

of the program throughout the 

Department of Defense and 

other government agencies. 

Through cutting-edge curriculum 

development and innovative 

delivery of learning resources, 

DAU is leading the transformation 

of the Department of Defense 

acquisition workforce. DAU is 

dedicated to supporting people

and elevating the quality of the 

work they perform. In 2004, DAU 

was selected as the top corporate 

university in America by the 

American Society for Training 

and Development. In September 

2005 and 2006, DAU was selected 

by Leadership Excellence 

magazine for the best Leadership 

Development Program in the 

military/government sector. 

The Committee's Osborne A. 

"Oz" Day AbilityOne Awareness 

Award was named in honor and 

recognition of Osborne A. Day, 

who served as a private citizen 

member of the Committee for 

Purchase From People Who Are 

Blind or Severely Disabled from 

June 2005 to May 2008. Appointed 

by President George W. Bush, his 

service on the Committee was the 

culmination of a lifelong career 

of advocating for people who are 

blind. The Osborne A. "Oz" Day 

AbilityOne Awareness Award 

honors a federal agency employee 

or agency subcomponent 

for exceptional AbilityOne 

promotional efforts throughout 

the federal and local community. 

"This award was named for Oz 

Day because he felt so strongly 

that the program name should be 

a common household word and 

dedicated his career to raising 

awareness. Frank Anderson has 

continued in Oz Day's footsteps 

by establishing a framework for 

raising awareness throughout 

DoD," said James H. Omvig, 

Committee Vice Chairperson.

Caption: Frank Anderson (right) shakes hands with Committee 

Chairperson Andrew D. Houghton after accepting the 

Osborne A. "Oz" Day AbilityOne Awareness Award.

Caption: Frank Anderson addresses the DoD audience 

after accepting the Oz Day award.

"I welcome the partnership with the AbilityOne Program 

and feel that working together will benefit the DOD." 

- FRANK J. ANDERSON, JR. 

DAU PRESIDENT
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A Message from the Chairperson

Dear Stakeholders, 

On behalf of the Committee for 

Purchase From People Who 

Are Blind or Severely Disabled, 

and the entire AbilityOne 

family, it is my privilege as 

Chairperson to submit this 

Annual Report. I am happy to 

report that 2009 was not only an 

exciting year for the AbilityOne 

Program, but also a year of 

significant growth in some key 

programmatic areas. Achieving 

growth while optimizing 

federal resources became 

the cornerstone of success, 

built through accountability, 

transparency and collaboration. 

In support of the AbilityOne 

core goals, we have chosen the 

theme, "People - Purpose 

Partnership" for this report, 

because in many ways it tells our 

story and frames our areas of 

focus for initiatives implemented 

during the year. In fact, this 

report contains stories that are 

representative of the thousands 

of hardworking employees who 

are blind or have other significant

disabilities that participate in 

the AbilityOne Program. The 

Committee is dedicated to building 

an environment where, through 

a shared vision and collaborative 

partnerships, every AbilityOne 

employee succeeds in achieving 

their maximum potential. 

Many of us fulfill our individual 

aspirations of independence, 

accomplishment and community 

through our family, friends and 

employment. In countless ways, 

our jobs provide a vital link to 

our community. After all, the 

workplace is where we earn a 

living as well as contribute our 

skills to meet organizational 

goals and develop long-term 

friendships. It is the AbilityOne 

Program's mission to broaden 

employment opportunities for 

people who are blind or have 

other significant disabilities, 

enabling those individuals to 

maximize their potential to 

achieve the American dream. 

The Committee fostered an 

exemplary level of achievement 

in strategic initiatives aimed 

at increasing employment, 

advancing customer satisfaction 

and enhancing stewardship. 

We strongly believe that 

emphasis on federal customers 

and a commitment to advance 

employment quality will 

yield positive results in all 

domains of the Agency and 

the AbilityOne Program. The 

following are examples of 

this year's major successes: 

Bullet Growing the AbilityOne 

workforce to nearly 46,000 

employees who worked 

more than 45 million 

direct labor hours; 

Bullet Improving the work 

environment and career 

opportunities for AbilityOne 

employees through the Quality 

Work Environment Initiative;

Bullet Enhancing Program 

stewardship and compliance; 

Bullet Increasing the average 

wage to $10.82 per hour, 

up from $10.44 in 2008; 

Bullet Partnering with government, 

private companies and 

nonprofit agencies to expand 

program capabilities; and 

Bullet Diversifying business 

capabilities resulted in 

over 50 percent of the 

2009 Procurement List 

additions coming from 

new lines of business. 

Just as we celebrate our success, 

driven by people, purpose and 

partnerships, we continue to build 

a legacy of service to the nation. 

In these difficult and challenging 

economic times, we stand ready 

to deliver our federal customers 

the highest quality of products 

and services at a fair market price. 

We take great pride in being a 

member of the federal community. 

During the past year, the 

Committee also continued 

working with the Administration 

and the Program's congressional 

oversight committees to better 

align our enabling legislation, 

the Javits-Wagner-O'Day Act, 

with today's federal acquisition 

and prevailing disability policy. 

On behalf of the entire AbilityOne 

family, it is my honor to thank 

and recognize all of you who 

contributed to the Program's 

success in 2009. We look 

forward to maintaining a level 

of public service worthy of the 

trust of the American People. 

ANDREW D. HOUGHTON 

CHAIRPERSON 

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People

Caption: Russ Keel 

Skookum Educational Programs 

Vietnam Veteran 

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Mission 

Provide employment opportunities for 

people who are blind or have other 

severe disabilities in the manufacture 

and delivery of products and services 

to the federal government.

Vision 

To enable all people who are blind 

or have other severe disabilities 

to achieve their maximum 

employment potential. 

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Purpose

Caption: Josie Gordon 

Lighthouse for the Blind Fort Worth 

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Committee Membership

Caption: Members of the Committee for Purchase 

From People Who Are Blind or Severely 

Disabled are appointed by the President and 

oversee the AbilityOne Program to ensure 

accomplishment of its mission to employ people 

who are blind or have other severe disabilities 

through the delivery of quality products 

and services to the federal government. 

Seated (from left to right): A. Houghton, 

Chairperson and J. Omvig, Vice Chairperson. 

Back row (from left to right): P Laird, E. 

Anthony, K. James, A. Claude and R. Kelly. 

Not shown: T. Poleo.

Committee for Purchase From People Who Are Blind 

or Severely Disabled

Andrew D. Houghton 

Chairperson 

Private Citizen 

Nonprofit Agency Employees with 

Other Severe Disabilities 

James H. Omvig 

Vice Chairperson 

Private Citizen 

Nonprofit Agency Employees Who Are Blind 

R Edward Anthony 

Department of Education 

Deputy Commissioner 

Rehabilitation Services Administration 

Abram Claude, Jr. 

Private Citizen 

Obstacles to Employment of Persons 

Who Are Blind

Kathleen Ann James 

Department of the Air Force 

Chief, Air Force Labor Advisors Office 

Robert Kelly, Jr. 

Private Citizen 

Obstacles to Employment of Persons with 

Other Severe Disabilities 

Paul M. Laird 

Department of Justice 

Chief Operating Officer, UNICOR 

Corporate Management 

Federal Prison Industries 

J. Anthony Poleo 

Department of Defense 

Chief Financial Officer 

Defense Logistics Agency 

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Committee Staff

OFFICE OF THE EXECUTIVE DIRECTOR

Tina Ballard 

Executive Director & Chief Executive Officer 

Kimberly Zeich 

Deputy Executive Director & Chief Operating Officer 

Kermit (K.C.) Jones 

Chief of Staff 

Angela Phifer 

Executive Assistant

GENERAL COUNSEL

Dennis Lockard

BUSINESS OPERATIONS

Barry Lineback 

Director 

Sandra Scafone 

Administrative Assistant

BUSINESS DEVELOPMENTTEAM

Joan Smith 

Business Management Specialist (Services) 

Josephine Lucas-Neish 

Business Management Analyst (Services) 

Michael Jurkowski 

Business Management Analyst (Products)

PRICING AND INFORMATION MANAGEMENT TEAM

Patricia Briscoe 

Deputy Director 

Breck Richardson 

Business Management Analyst 

Janet Yandik 

Business Management Analyst 

Janice Coleman 

Records Management Specialist

COMPLIANCE

Louis Bartalot 

Director 

Amy Jensen 

Compliance Manager 

Cheryl Graeve 

Compliance Specialist

OFFICE OF INFORMATION TECHNOLOGY

Edward Yang 

Chief Information Officer

RESOURCE MANAGEMENT

Kermit (K.C.) Jones 

Chief of Staff 

Donald Stockton 

Administrative Assistant

POLICY AND PROGRAMS

Nancy Myrick 

Director 

Robert Hartt 

Manager, Legislative Affairs & Program Outreach 

Eric Beale 

Program Liaison 

Stephanie Lesko 

Public Affairs Specialist

"Under the Committee's leadership, the staff continually strives to improve the Program's 

performance and provide value to our customers." 

-ANDREW D. HOUGHTON, COMMITTEE CHAIRPERSON 

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Executive Director's Update

Strategic Planning Initiatives Emphasize Stewardship, 

Employee and Customer Satisfaction, Employment 

Growth and Business Excellence

Caption: "It is inspiring to see AbilityOne 

employees at work and hear 

the pride they take in their 

work. It is in their faces, in their 

voices and in their work." 

-TINA BALLARD

Jose Pineda and more than 45,000 

other AbilityOne employees are 

the reason AbilityOne exists: To 

employ our target population 

through the delivery of quality 

goods and services to our 

federal customers. I am proud 

to report that the Committee 

for Purchase From People Who 

Are Blind or Severely Disabled, 

which manages the AbilityOne 

Program, made significant 

strides in 2009, beginning with 

developing a strategic plan that 

laid the groundwork for increased 

employment, employee and 

customer satisfaction, and 

program stewardship.

Stewardship. Employment Growth. 

Business Excellence. Employee 

and Customer Satisfaction. These 

are the four foundational pillars 

in the 2009 Strategic Plan upon 

which the Committee will continue 

to strengthen the AbilityOne 

Program, to employ yet more 

people and deliver an increasing 

number of quality goods and 

services to the federal government. 

The writing of the Strategic Plan 

was only the first step, of course. 

It's the people behind the Plan 

that will bring the initiatives to 

life and ensure progress. To that 

end, the Committee identified 

four leaders who have agreed 

to carry the torch and report 

progress on each of the initiatives: 

Bullet Program Stewardship-Paul 

Laird, Department of Justice/ 

Federal Prison Industries 

Representative, Chair 

Bullet Employee and Customer 

Satisfaction-James Omvig, 

Private Citizen, Chair 

Bullet Business Excellence

Tony Poleo, Department of 

Defense Representative, Chair 

Bullet Employment Growth

RADM Michael Lyden, 

Department of the Navy 

Representative, Chair 

I want to take just a few moments 

in this update to call your attention

to a few of the accomplishments 

we realized in 2009 in support 

of the Strategic Plan. 

In the area of Program 

Stewardship, the Committee 

witnessed steady improvements 

in compliance over the last 

decade. Expanded compliance 

training and technical onsite 

assistance to nonprofits 

contributed to a reduction in 

the number of nonprofits out 

of compliance for one year and 

even greater reduction in the 

number of nonprofits out of 

compliance for multiple years. 

FY 2009 was marked by 

Employment Growth in jobs, 

direct labor hours and wages. We 

also established and expanded 

several strategic partnerships to 

promote future growth. Our new 

partnership with the Defense 

Acquisition University (DAU) 

will not only help broaden our 

outreach and education efforts 

but also aid employment growth. 

We also formed new partnerships 

with the United Service 

Organizations (USO) and FedBid, 

which is a web-based resource 

that helps federal government 

procurement personnel interact 

with suppliers nationwide. 

Several initiatives are being 

undertaken in the area of 

Business Excellence, to include 

updating the Procurement List

"My part of the assembly process for Fedcap's light markers is in the beginning, soldering 

the electronics. Without the attention to detail that I put into my job, the light markers 

won't function when they are needed...I feel that my job is important because it can help 

save a soldier's life." 

- JOSE PINEDA, EMPLOYED THROUGH THE ABILITYONE PROGRAM AT FEDCAP, NEW YORK, N.Y, FOR 22 YEARS

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Page 15 of 4

Annual Report Fiscal Year 2009

(which specifies which products 

and services are to be purchased 

through AbilityOne) and fair 

market pricing policies and 

procedures (which will ensure 

our customers are paying a fair 

price for the goods and services 

they receive from AbilityOne). 

The bottom line is about providing 

quality products and services 

on time and within budget 

to our federal customers. 

And finally, regarding the 

initiative of Employee and 

Customer Satisfaction, the 

Committee undertook several 

groundbreaking steps in 2009. 

For example, the Listen, Learn 

and Lead Tour (L3T), which 

brought Committee, Program and 

Partner leaders together with 

AbilityOne employees in forums 

across the nation, gave us an 

invaluable opportunity to observe 

AbilityOne at work at nonprofit 

agencies (NPAs) and contract 

sites nationwide, as well as to 

hear people employed through 

AbilityOne express great pride in 

their work. It is inspiring to see 

AbilityOne employees at work and 

hear the pride they take in their 

work. It is in their faces, in their 

voices and in their work. L3T was 

a journey that was remarkable 

not only for the miles covered but 

also for the distance we bridged 

between the Committee and 

the nonprofit leaders who make 

AbilityOne a reality. Please take a 

moment to read more about L3T 

on page 4. 

While employee satisfaction is 

important in its own right, it is also 

a driver of Customer Satisfaction, 

which is equally important to 

our mission success. Customer 

satisfaction is exemplified through 

AbilityOne sales, which increased 

by nearly 13 percent from 2008 to 

$2.67 billion. It is also made clear 

by the remarkable partnerships

we have established with our 

federal customers. Our largest 

customer, the Department of 

Defense, placed more emphasis 

on AbilityOne in 2009 than at any 

other time in the Department's 

history. An opportunity to increase 

this emphasis across all federal 

agencies is critical to employment 

for our population. With more 

awareness of AbilityOne, we 

expect 2010 will see even more 

activity and more jobs than ever 

for AbilityOne employees.

Empowering People 

with Disabilities

Increasing the employment 

rate of people with disabilities 

is one of the four foundational 

elements of President Obama's 

Plan to Empower Americans with 

Disabilities. Among federally 

sponsored employment initiatives 

for people with disabilities, 

the AbilityOne Program is 

unique in that it serves people 

who have the most significant 

disabilities and face the largest 

barriers to employment. The 

Committee's high-priority 

goals and strategies to increase

employment will provide more 

Americans with disabilities 

the opportunity to work.

In Closing...

I've shared a few examples of 

our 2009 accomplishments. I 

encourage you to read our Annual 

Report from cover to cover. It 

demonstrates how People are our 

Purpose, and how we accomplish 

that Purpose through delivery 

of quality goods and services, 

and strong Partnerships. 

I hope this report inspires you 

to join with us and make an 

even greater commitment to 

advancing opportunities for 

people who are blind or have 

other significant disabilities. 

Together with our partners, 

the Committee made 2009 

a banner year and 2010 

looks even brighter! 

Thank you for your 

continued support.

Caption: Committee Executive Director Tina Ballard 

speaks with Jose Pineda, who is employed 

through the AbilityOne Program, assembling 

light markers at Fedcap of New York, N.Y.
Page 16 of 45

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Stewardship

Training Focus 

and On-Site 

Visits Result 

in Compliance 

Improvements

With legislative responsibility for 

administering the AbilityOne Program, 

the Committee continually monitors 

and facilitates nonprofit agencies' 

(NPAs') compliance with federal 

requirements governing the program. 

"AbilityOne is only successful if it 

truly accomplishes its mission. In 

order to accomplish that mission, 

participants need to practice 

effective stewardship and comply 

with requirements on a consistent 

basis," explained the Committee's 

Director of Compliance Louis Bartalot. 

"The Committee has a two-pronged 

approach-training and on-site 

visits-to help ensure NPAs meet 

or exceed federal requirements."

What is 

Compliance?

Compliance has two meanings in 

the AbilityOne Program. The first 

is the requirement that nonprofit 

agencies follow the Javits-Wagner

O'Day Act, Committee regulations., 

and the requirements of other 

federal departments and agencies 

such as the Department of Labor 

(DOL) and the Equal Employment 

Opportunity Commission. The 

second is the process by which 

the Committee verifies that the 

participating nonprofit agencies are 

following federal requirements.

Background: 

Requirements 

and Measures

The Committee reviews certified 

data to ensure that nonprofit 

agencies meet the requirement 

that 75 percent or more of direct 

labor hours performed under 

AbilityOne contracts be completed 

by individuals who are blind or 

have severe disabilities. NPAs 

that have been below the 75 

percent direct labor ratio for two 

consecutive years come before 

the Committee to determine 

whether they should remain 

in the AbilityOne Program. 

The compliance process 

consists of more than simply 

visiting nonprofit agencies and 

determining whether agencies 

are adhering to regulatory 

requirements. It also includes 

information sharing, training 

and providing technical onsite 

assistance to the nonprofits. To 

help determine and improve 

compliance with AbilityOne 

regulations, the Committee 

uses two methods: 

Bullet Self-certification by nonprofit 

agencies on an annual basis, 

which involves submitting 

annual certification forms 

Bullet Review and inspection visits 

to nonprofit agencies by 

Committee staff 

The certifications involve 

documentation that the nonprofit's 

executive director and a board

officer must certify as accurate. 

Data collected include direct labor 

hours for overall and AbilityOne 

work, and confirmations that 

the nonprofit agency: 

Bullet Maintains files containing 

adequate documentation 

of disability 

Bullet Has performed an annual 

review for competitive 

employability 

Bullet Has a placement program to 

assist individuals in seeking 

competitive employment 

Bullet Complies with 

Occupational Safety and 

Health Administration 

(OSHA) standards 

Additional information collected 

includes whether there have been 

any changes to the nonprofits' 

articles of incorporation or 

bylaws during the past year.

Ten Years of Improvement

There has been a steady and 

significant improvement in 

compliance over the last ten 

years. Since 1999, there has 

been a significant decline in the 

number of nonprofit agencies 

out of compliance for one year 

(a decrease from 70 to 13) and 

in the number of nonprofit 

agencies out of compliance 

for multiple years (a decrease 

from 25 agencies to four). 

"The number of people and direct 

labor ratio at an agency can be 

influenced by a number of things,"

we have achieved steady and significant improvement in 

compliance over the past decade. Since 1999, the number 

of NPAs out of compliance for one year has dropped by 

80 percent, from 70 to 13 NPAs. Similarly, NPAs out of 

compliance for multiple years saw an 84 percent reduction 

in the same time frame, decreasing from 25 to 4. 

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Page 17 of 4

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said Bartalot. "The loss of work 

due to changes in demand or to a 

natural disaster such as Hurricane 

Katrina may be unforeseen."

Improving Compliance 

through Training and 

On-Site Visits

The Committee's publication of 

a Compliance Manual in June 

2007 has helped to educate 

nonprofit agencies about 

requirements. Since 2007, the 

Committee has provided training 

on disability documentation 

at compliance symposia, 

NISH's AbilityOne Academy, 

and through a joint NISH and 

Department of Labor (DOL) 

effort to improve compliance 

with DOL requirements. 

Feedback from people who have 

attended the training sessions 

or read the Compliance Manual 

reflects a growing understanding 

of requirements. "The Compliance 

Manual and training sessions 

have been a tremendous help," 

remarked Bartalot. "We have 

received many positive comments 

from nonprofit agency executives 

regarding the examples of the

processes involved and all of 

the information about medical 

documentation, competitive 

employment assessments, direct 

labor ratio determinations and 

DOL requirements." 

The training sessions work 

hand-in-hand with changes the 

Committee made in February 

2008 in how staff performs on

site compliance visits. "We are 

placing more of an emphasis on 

defining the selection criteria 

for on-site visits," said Bartalot. 

Nonprofit agencies are selected 

for compliance reviews based 

on the following criteria: 

Bullet Nonprofits reporting total 

agency direct labor ratios 

below 75 percent 

Bullet Nonprofit agencies entering 

the AbilityOne Program 

for the first time 

Bullet Agencies that exhibit patterns 

of growth or concentrate 

in business lines that 

historically indicate potential 

compliance problems 

Bullet Random selection of nonprofits 

that have conducted an 

internal audit and certified 

they are in compliance

In addition to the annual 

desk audits of the NPA self

certifications, Committee 

personnel strive to review every 

participating nonprofit agency 

on a five-year cycle. All nonprofit 

agencies have the reasonable 

expectation of receiving a 

compliance review periodically, 

but the actual number reviewed 

annually based on random 

selection is driven by the number 

and complexity of reviews 

performed during the year. 

"Our new approach to measuring 

compliance is designed to 

incentivize high performance," 

explained Bartalot. "Rather than 

simply rating nonprofit agencies 

regarding compliance, we also 

rate them on the things they 

are doing well. Not only does 

this motivate our partners to 

continually improve, it also gives 

us the opportunity to share best 

practices across the AbilityOne 

Program, which in turn makes the 

Program, its participants and its 

customers even more successful."

Compliance Results 

Number of Agencies Below 75 Percent Reoccurring Footer
Page 18 of 45

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Employee Satisfaction: Quality Work Environment

QWE: Training, Productivity, Career 

Advancement, Competitive Wages

The Committee's vision of ensuring people with 

disabilities enjoy productive and meaningful 

careers gained momentum in 2009 when the 

Committee launched the Quality Work Environment 

(QWE) best practices initiative. QWE is a 

collaborative effort to assist all AbilityOne nonprofit 

agencies in sharing best practices to enhance 

the work environment and enable employees to 

achieve their maximum employment potential. 

"This initiative is about people. It's about ensuring 

AbilityOne employees have the opportunity to 

realize their career dreams and full career potential. 

QWE will help us identify and promote 'state-of

the-art' best practices to make work environments 

better for all AbilityOne employees who are blind 

or have other severe disabilities," explained James 

H. Omvig, Vice Chairperson of the Committee. 

At the core of the initiative are three guiding 

principles, which broadly state AbilityOne workers 

should be provided competitive wages, ongoing 

training and a clear career path. These principles serve 

as a framework for the development of best practice 

standards for the more than 600 nonprofit agencies 

across the nation participating in the AbilityOne 

Program. More specifically, the guiding principles 

state that AbilityOne employees will be provided: 

Bullet Opportunities to do the work of their choice 

with appropriate support and/or workplace 

flexibilities, alongside non-disabled employees 

where all workers receive competitive wages 

and benefits, either with their current employer 

or other community-based businesses 

Bullet Ongoing training opportunities that make 

employment with other community-based 

businesses possible, by teaching job and social skills, 

as well as by promoting the worker's leadership and 

management potential

Bullet A clear path for career advancement opportunities, 

which details what opportunities are available 

and the steps the worker must accomplish to 

achieve promotion in a reasonable time period 

These major principles were developed by the 

Program's Subcommittee on Communications and 

Customer Satisfaction, whose membership included 

Chairman Neil Romano, Assistant Secretary of 

the Department of Labor's Office of Disability 

Employment Policy; Committee Vice Chairperson 

James Omvig; and the Committee's representative from 

the Department of the Air Force, Kathleen James.

Committee Approves Quality Work 

Environment Initiative

Caption: The Committee unanimously approved the QWE Initiative

this ground-breaking effort will provide our employees even 

greater access to training and career mobility. 

Standing, from left to right: J. Anthony (Tony) Poleo, Perry Edward (Ed) 

Anthony, Robert Henke, Abram Claude, Jr., Edward Walters, James 

House, Kimberly Zeich, Felipe Mendoza and Robert Kelly, Jr. 

Seated, from left to right: Kathleen James, James H. Omvig, 

Andrew D. Houghton, Neil Romano, Tina Ballard and Patrick Leahy.

"Quality Work Environment is about ensuring AbilityOne employees have the opportunity 

to realize their career dreams and full career potential. QWE will help us identify and 

promote 'state-of-the-art' best practices to make work environments better for all 

AbilityOne employees." 

- JAMES H. OMVIG 

COMMITTEE VICE CHAIRPERSON 

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Page 19 of 4

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QWE Steering Group Sets the 

Foundation for Success

A QWE Steering Group composed of representatives 

from AbilityOne participating nonprofit agencies and 

other subject matter experts was formed to develop 

and execute the processes required to advance the 

initiative. The group will provide recommendations 

to NIB and NISH for QWE business plans. 

John Miller, CEO of Goodwill Industries of 

Southeastern Wisconsin, serves as the group's 

chairman, and Robert Hanye, CEO of the Association 

for Vision Rehabilitation and Employment of 

Binghamton, N.Y., serves as co-chairman. The 

Steering Group's roles and responsibilities include: 

Bullet Researching, identifying and adopting best 

practices to implement the guiding principles 

for AbilityOne employment 

Bullet Researching methods to bolster workforce 

productivity and wage rates 

Bullet Recommending ways to leverage employment 

tailoring and training to promote achievement 

of the guiding principles 

Bullet Idntifying systems and resources to assist 

nonprofit agencies (NPAs) that are at various stages 

of implementing QWE plans 

Commenting on the group's work, Committee 

Chairperson Andrew D. Houghton remarked, "The 

Subcommittee as well as the QWE Steering Group 

have initiated a collaborative process that will lead 

us in a new and innovative direction-one that will 

open the doors of opportunity wider for all Americans 

who are blind or have other severe disabilities."

QWE STEERING 

GROUP MEMBERS:

John Miller, Chairman 

CEO, Goodwill Industries of 

Southeastern Wisconsin 

Milwaukee, Wisconsin 

Robert Hanye, Co-Chairman 

CEO, Association for Vision 

Rehabilitation and Employment 

Binghamton, New York 

Jerry Bettenhausen, CEO 

Work Services, Inc. 

Wichita, Falls, Texas 

Steve Perdue, CEO 

Grand Traverse Industries, Inc. 

Traverse City, Michigan 

Robin Usalis, CEO 

Clovernook Center for the 

Blind and Visually Impaired 

Cincinnati, Ohio 

Lou Moneymaker, CEO 

Bosma Industries for the Blind 

Indianapolis, Indiana 

Rich Gilmartin, Vice President, 

Vocational Services 

Lakeview Center, Inc. 

Pensacola, Florida 

Robert Silverstein, Counsel 

ACCSES (American Congress of 

Community Supports and Employment 

Services) 

Washington, DC 

Deb Russell, Manager, Outreach 

and Employment Services 

Walgreens, Supply Chain 

Deerfield, Illinois 

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Page 20 of 45

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Delivering Customer Satisfaction

Caption: Back row, from left to right: Byron Cole, 

AbilityOne Program employee; Kim Zeich, 

Deputy Executive Director, the Committee 

for Purchase From People Who Are Blind or 

Severely Disabled; Dennis Fields, COO, NISH; 

and Claudia "Scottie" Knott, COO, NIB. Front 

row, from left to right: Doug Goist, NIB, and 

Richard Grauel, AbilityOne Program employee.

At every level of the AbilityOne Program, delivering superior customer 

service is the overarching goal. From our chief operating officers, who 

execute day-to-day operations, to our direct labor employees, who 

represent AbilityOne every day at our contract sites nationwide, each team 

member plays an integral role in delivering customer satisfaction. The 

entire team works together to not only expand employment opportunities 

for people who are blind or have other significant disabilities, but 

also to ensure the delivery of high-quality products and services to 

all of our customers. Ace Burt, CEO of PCSI in Austin, Texas, says it 

best when he tells people, "We hire people for what they can do."

"We hire people for what they can do." 

- ACE BURT, CEO, PCSI, AUSTIN, TEXAS 

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Page 21 of 4

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Delivering Quality Service

AbilityOne Employees Make "Quality Service" Happen

Caption: ServiceSource of Alexandria, Va. 

provides secure mail services to the 

federal government at its 58,000 

square foot facility. ServiceSource 

provides chemical, radiological, 

nuclear and explosives mail 

screening. Once screened, the 

mail is processed and staged for 

quick delivery to approximately 

600 mailstops in about 80 locations 

scattered throughout the local area.

Executive Director Tina Ballard presents an 

AbilityOne lapel pin to Stephen Christenson, 

an AbilityOne employee of ServiceSource.

Caption: Mariamawit Tilahun works with the digital mail pilot project. Caption: Wanda Walton of ServiceSource screens a package received at the mail facility. 

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Page 22 of 45

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Quality + Customer Satisfaction = Employment Opportunities

Products and Services Sales

Total sales of AbilityOne products and services 

were $2.67 billion in FY 2009. This was an 

increase of 12.7 percent from FY 2008. Services 

increased 9.1 percent to $1.44 billion and products 

increased 17.4 percent to $1.22 billion. 

NIB sales increased by 16.3 percent from FY 

2008 to $633 million. For the first time, NISH 

total sales topped the $2 billion level at $2.04 

billion, an 11.7 percent increase from FY 2008.

Caption: Norman Ford, Professional 

Contract Services, Inc.

AbilityOne Products and Services Sales

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Page 23 of 4

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Top Government Agency Sales Percentage 

FY 2009

Caption: DoD accounts for approximately 60 percent 

of all AbilityOne sales; GSA represents 

approximately 16 percent of AbilityOne sales, 

making it the largest civilian agency customer.

Sales Data

DLA $645,695,918 

Army $322,459,797 

Navy $296,068,916 

Air Force $242,395,721 

GSA-PBS $198,115,841 

GSA-FSA $184,205,725 

Distribution Channels $112,161,833 

DeCA $110,658,714 

Veterans Affairs $104,118,374

Agriculture $92,884,251 

Homeland Security $60,058,440 

Treasury $48,782,079 

Other category $45,389,764 

Commerce $26,204,217 

Social Security $22,075,945 

DoD other than DLA $21,689,933 

Justice $21,204,359 

NASA $19,972,567

Military Resale $18,829,583 

State $17,408,501 

HHS $17,111,093 

Postal Service $14,417,523 

Interior $12,274,238 

Transportation $8,225,469 

EPA $6,548,517 

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Page 24 of 45

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AbilityOne Statistics by State

State Number of Agencies Hours Workers Wages Average 

Hourly Wage

State Alabama Number of Agencies 13 Hours 1,025,390 Workers 730 Wages $11,673,521 Average $11.38 Hourly Wage 

State Alaska Number of Agencies 5 Hours 197,878 Workers 270 Wages $2,647,965 Average Hourly $13.38 Wage 

State Arizona Number of Agencies 10 Hours 615,857 Workers 581 Wages $6,535,202 Average Hourly $10.61 Wage 

State Arkansas Number of Agencies 5 Hours 326,935 Workers 311 Wages $2,915,379 Average Hourly $8.92 Wage 

State California Number of Agencies 43 Hours 3,877,663 Workers 3,459 Wages $47,175,061 Average Hourly $12.17 Wage 

State Colorado Number of Agencies 8 Hours 449,717 Workers 668 Wages $4,955,265 Average Hourly $11.02 Wage 

State Connecticut Number of Agencies 5 Hours 288,972 Workers 1,143 Wages $3,242,023 Average Hourly $11.22 Wage 

State Delaware Number of Agencies 3 Hours 45,741 Workers 79 Wages $557,373 Average Hourly $12.19 Wage 

State District of Columbia Number of Agencies 5 Hours 384,611 Workers 272 Wages $4,846,173 Average Hourly $12.60 Wage 

State Florida Number of Agencies 20 Hours 2,903,231 Workers 2,755 Wages $28,504,008 Average Hourly $9.82 Wage 

State Georgia Number of Agencies 17 Hours 1,438,611 Workers 1,197 Wages $14,763,892 Average Hourly $10.26 Wage 

State Guam Number of Agencies 1 Hours 120,567 Workers 188 Wages $935,131 Average Hourly $7.76 Wage 

State Hwaii Number of Agencies 6Hours 253,379 Workers 228 Wages $2,782,776 Average Hourly $10.98 Wage 

State Idaho Number of Agencies 7 Hours 710,891 Workers 895 Wages $8,369,339 Average Hourly $11.77Wage 

State Illinois Number of Agencies 24 Hours 785,196 Workers 1,096 Wages $7,907,545 Average Hourly $10.07 Wage 

State Indiana Number of Agencies 15 Hours 516,629 Workers 668 Wages $4,126,231 Average Hourly $7.99 Wage 

State Iowa Number of Agencies 5 Hours 55,751 Workers 202 Wages $567,338 Average Hourly $10.18 Wage 

State Kansas Number of Agencies 4 Hours 417,254 Workers 459 Wages $3,269,856 Average Hourly Wage $7.84 

State Kentucky Number of Agencies 7Hours 725,843 Workers 899 Wages $6,173,738 Average Hourly Wage $8.51 

State Louisiana Number of Agencies 12 Hours 509,901 Workers 466 Wages $4,749,034 Average Hourly $9.31 Wage 

State Maine Number of Agencies 4 Hours 311,583 Workers 220 Wages $3,132,720 Average Hourly $10.05 Wage 

State Maryland Number of Agencies 16 Hours 3,187,742 Workers 2,552 Wages $35,378,883 Average Hourly Wage $11.10 

State Massachusetts Number of Agencies 12 Hours 441,496 Workers 718 Wages $5,241,451 Average Hourly $11.87 Wage 

State Michigan Number of Agencies 21 Hours 2,156,591 Workers 2,702 Wages $23,635,220 Average Hourly $10.96 Wage 

State Minnesota Number of Agencies 6 Hours 282,843 Workers 379 Wages $2,685,301 Average Hourly $9.49 Wage 

State Mississippi Number of Agencies 11 Hours 305,671 Workers 339 Wages $3,113,679 Average Hourly $10.19 Wage 

State Missouri Number of Agencies 11 Hours 460,898 Workers 542 Wages $4,681,932 Average Hourly $10.16 Wage 

State Montana Number of Agencies 4 Hours 106,035 Workers 221 Wages $496,024 Average Hourly $4.68 Wage 

State Nebraska Number of Agencies 4 Hours 169,600 Workers 204 Wages $1,480,514 Average Hourly $8.73 Wage 

State Nevada Number of Agencies 5 Hours 239,039 Workers 177 Wages $2,584,571 Average Hourly Wage $10.81 

State New Hampshire* Number of Agencies 0 Hours 0 Workers 0 Wages $0 Average Hourly $0.00 Wage 

State New Jersey Number of Agencies 9 Hours 447,047 Workers 420 Wages $5,068,035 Average Hourly $11.34 Wage 

State New Mexico Number of Agencies 7 Hours 357,342 Workers 366 Wages $3,647,369 Average $10.21 Hourly Wage 

State New York Number of Agencies 43 Hours 1,895,280 Workers 2,221 Wages $24,722,547 Average $13.04 Hourly Wage 

State NorthCarolina Number of Agencies 15 Hours 2,628,461 Workers 2,182 Wages $22,640,429 Average $8.61 Hourly Wage 

State North Dakota Number of Agencies 6 Hours 170,492 Workers 164 Wages $1,493,799 Average Hourly $8.76 Wage 

State OhioNumber of Agencies 22 Hours 773,236 Workers 983 Wages $8,567,953 Average Hourly $11.08 Wage 

State Oklahoma Number of Agencies 5 Hours 372,791 Workers 422 Wages $3,558,477 Average Hourly $9.55 Wage 

State Oregon Number of Agencies 9 Hours 293,954 Workers 276 Wages $4,721,115 Average Hourly $16.06 Wage 

State Pennsylvania Number of Agencies 32 Hours 820,889 Workers 1,159 Wages $8,275,911 Average Hourly $10.08 Wage 

State Rhode Island Number of Agencies 3 Hours 125,763 Workers 152 Wages $1,478,337 Average Hourly $11.75 Wage 

State South Carolina Number of Agencies 17 Hours 504,733 Workers 1,065 Wages $4,652,538 Average Hourly $9.22 Wage 

State South Dakota Number of Agencies 5 Hours 227,306 Workers 222 Wages $1,983,112 Average Hourly $8.72 Wage 

State Tennessee Number of Agencies 9 Hours 289,743 Workers 340 Wages $2,733,829 Average Hourly $9.44 Wage 

State Texas Number of Agencies 39 Hours 5,579,239 Workers 4,580 Wages $57,195,453 Average Hourly $10.25 Wage 

State Utah Number of Agencies 4 Hours 330,433 Workers 266 Wages $4,112,981 Average Hourly $12.45 Wage 

State Vermont* Number of Agencies 0 Hours 0 Workers 0 Wages $0 Average $0.00 Hourly Wage 

State Virginia Number of Agencies 23 Hours 3,195,436 Workers 2,731 Wages $34,493,465 Average Hourly $10.79 Wage 

State Washington Number of Agencies 19 Hours 1,448,156 Workers 1,311 Wages $22,026,457 Average Hourly $15.21 Wage 

State West Virginia Number of Agencies 12 Hours 363,238 Workers 286 Wages $3,755,853 Average Hourly $10.34 Wage 

State Wisconsin Number of Agencies 15 Hours 2,469,656 Workers 2,128 Wages $29,139,630 Average Hourly $11.80 Wage 

State Wyoming Number of Agencies 3 Hours 43,261 Workers 42 Wages $506,496 Average $11.71 Hourly Wage 

*Ability0ne NPAs employ people in all 50 states, 

Puerto Rico, the Virgin Islands and Guam; some 

participating NPAs perform work in multiple states 

and the data above is based on the location of the 

NPA headquarters.

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partnership

Caption: Yasmin Hinecker 

Alphapointe Association for the Blind 

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Page 26 of 45

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One Mission

Caption: "Through the collaborative efforts of AbilityOne 

Program partners, we are truly making a 

difference in the lives of so many people. 

We are part of the solution in terms of 

empowering people who are blind or who 

have other significant disabilities through the 

employment opportunities we provide. At 

the same time, we are helping our federal 

customers accomplish their missions." 

Andrew D. Houghton 

Chairperson 

Committee for Purchase From People Who 

Are Blind or Severely Disabled

Caption: "Developing NIB's Strategic Plan, in alignment 

with the AbilityOne Strategic Plan, has afforded 

our Board of Directors the opportunity to 

reconfirm our mission and our vision for the 

organization, refine our strategic direction, 

and identify essential investments." 

James A. Kutsch, Jr. 

Chairman of the Board 

National Industries for the Blind

Caption: "A heartfelt thank you to the Committee, our 

catalyst for the AbilityOne Program strategic 

planning initiatives and growth goals. Ms. Tina 

Ballard's dynamic leadership and collaborative 

energies served us well throughout the process. 

We've got the resources, the right people, 

the right focus, and all at the right time." 

James Barone 

Chairman of the Board 

NISH 

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Page 27 of45

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Caption: "The Committee, NISH and NIB collaborated 

to identify core goals that all organizations 

involved in administering the AbilityOne 

Program will pursue and then measure our 

results. This strategy will posture the Program 

to employ even greater numbers of individuals 

who are blind or severely disabled." 

Tina Ballard 

Executive Director 

Committee for Purchase From People Who 

Are Blind or Severely Disabled

Caption: "Federal employees should feel incredibly proud 

because they are helping to reduce unemployment 

for people who are blind by purchasing 

products and services that are sold through 

the Ability0ne Program. With every purchase 

of SKILCRAFT® and other Ability0ne products 

and services, federal and military procurement 

officers literally create and sustain more jobs for 

employees who are blind or have other severe 

disabilities working at our associated NPAs." 

Kevin Lynch 

President and CEO 

National Industries for the Blind

Caption: "The AbilityOne Program's TOTAL focus on 

quality employment for people who are 

blind or have other significant disabilities 

makes it unique among all government 

programs. The employment made possible 

through AbilityOne allows participants to 

experience the true bottom lines of the 

Program-dignity, a sense of inclusion, and, 

most of all, the self-respect that comes from 

becoming taxpaying citizens. This sense of 

self-worth translates to total job commitment 

and unsurpassed quality of products and 

services for our valued Federal customers." 

E Robert Chamberlin 

President and CEO 

NISH-Creating Employment Opportunities 

for People with Significant Disabilities 

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Department of Defense Partnership

Strong Partnership 

with DOD Results 

in New Service 

Line and More 

Employment 

Opportunities

In 2009, the Committee 

strengthened its partnership 

with its largest customer, the 

Department of Defense (DoD). 

As a result, in September 2009, 

the U.S. Army awarded a Contract 

Management Support (CMS) 

pilot contract to AbilityOne to 

provide contract closeout support 

to Army contracting offices. 

"Contract closeout is important," 

said Ben McCarter, Assistant 

Deputy Assistant Secretary 

for the Army (Procurement) 

Iraq/Afghanistan. "AbilityOne 

can help us meet the growing 

demand to close contracts."

"The goal for the AbilityOne 

Program is to provide the 

contracting officer with files that 

are ready for their review and 

signature, affording contracting 

personnel the opportunity to 

focus on other critical and time 

sensitive contracting functions," 

explained John Qua, National 

Industries for the Blind (NIB) 

Vice President of Services 

Development. "The work includes 

digitizing contract documents, 

providing contract file destruction 

services and other administrative 

functions necessary to prepare 

a contract file to be closed out, 

including preparation work for 

the de-obligation of funds." 

The AbilityOne Program began 

pursuing this initiative with the 

support and recommendations of 

several senior DoD procurement 

executives. AbilityOne developed 

a solution to address the backlog 

many agencies face in closing 

out contracts. In addition to

addressing this need, the CMS 

initiative also creates career

oriented, upwardly mobile 

employment opportunities for 

people who are blind or have 

other significant disabilities. 

NIB, serving as the lead agent/ 

prime contractor, and its 

counterpart NISH, prepared to 

handle the CMS requirements 

by identifying candidates 

who are blind or have other 

significant disabilities. NIB 

and NISH arranged for the 

candidates to begin training 

while the agencies developed 

standard operating procedures 

and adaptive technologies. 

All of the hard work culminated 

with Army leadership agreeing 

to negotiate a proof-of-concept 

pilot contract for CMS services. 

The CMS contract closeout 

pilot was a firm-fixed-price 

award with a nine-month term 

and nine-month option. 

"The pilot employs 14 people who 

are blind or have other significant 

disabilities, including one 

wounded warrior and one service 

disabled vet," said Dennis Fields, 

NISH Chief Operating Officer. 

This successful Army pilot project 

will result in a strategic indefinite 

delivery/indefinite quantity 

contract vehicle accessible by 

all DoD components. Each of 

the military services and other 

Defense agencies will be able 

to issue task orders for the 

delivery of contract closeout 

services from a menu of listed 

capabilities. A long-term contract 

is expected to be awarded by the 

Army in the summer of 2010.

This successful Army pilot project for contract closeout will result in a strategic indefinite 

delivery/indefinite quantity contract vehicle accessible by all DoD components. 

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Contract 

Management 

Support Training 

Program

Training is the key to 

career advancement for 

AbilityOne employees.

Since the establishment of the 

Contract Management Support (CMS) 

pilot project with the Department 

of Defense (DoD), more than 60 

individuals have completed the rigorous 

training program. This curriculum has 

equipped them with the necessary 

contracting skills to closeout contracts 

that supported the Army's mission 

in Southwest Asia. Currently, there 

are two AbilityOne pilot sites-one, 

located in San Antonio, Texas, and 

the other in Philadelphia, Pa. 

The training curriculum required 

participants to complete approximately 

80-90 hours of coursework over a 

period of several months. The training 

was designed in partnership with 

the Defense Acquisition University 

(DAU), and it is just another example 

of DAU's commitment to the AbilityOne 

Program. The training includesCON 100: Shaping Smart Business 

Arrangements, CON 110: Mission

Support Planning, CON 111: Mission

Planning Execution, and CON 112: 

Mission-Performance Assessment. 

To be eligible, trainees must be a 

U.S. citizen, possess a four-year 

college degree or have equivalent 

work experience, and have proficient 

computer skills including the use of 

adaptive technology such as screen 

readers, JAWS (Job Access With 

Speech), or Zoom Text. The pay range 

for AbilityOne employees on the 

CMS projects is based on the federal 

government's general schedule GS-5/7 

pay scale, depending on the individual's 

education and/or experience. As 

part of the CMS Program, NIB also 

is working with federal agencies to 

identify entry-level positions within 

the government in the contract 

management field when possible. Caption: Annamarie Parker (facing page), Joyce McEntyre (top) and Don Nored (bottom) work on the 

CMS AbilityOne pilot, providing contract closeout support to Army contracting offices. 

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National Disability Employment Awareness Month

AbilityOne Celebrates 

7 0 th Anniversary

2009 National Disability Employment 

Awareness Month Kicks Off

AbilityOne kicked off the fiscal year with celebrations of 

the 2 0 th anniversary of National Disability Employment 

Awareness Month (NDEAM) and the 70th anniversary of 

AbilityOne. To mark these anniversaries, the AbilityOne 

Program partners organized events in several cities 

across the country to raise awareness of AbilityOne 

and the importance of expanding opportunities 

for people who are blind or have other significant 

disabilities. The events were held in October across four 

quadrants of the country in the following locations: 

Bullet Reagan Federal Building and Courthouse, 

Santa Ana, Calif. 

Bullet Pentagon, Washington, D.C. 

Bullet Michael DeBakeyVA Medical Center, Houston, Texas 

Bullet Metcalfe Federal Building, Chicago, Ill. 

At the events, AbilityOne employees spoke to the 

audiences about how the program has positively 

impacted their lives. Other presenters included 

Committee members, federal customers and 

elected officials. In conjunction with the Chicago 

event, AbilityOne received a letter of appreciation 

from President Barack Obama (then Senator).

The events also featured 

award presentations to 

contracting officers for their 

demonstrated support of 

AbilityOne, as well as to 

AbilityOne employees for 

their achievements. "I'm here 

to say thank you for your 

great, great work," Deputy 

Secretary of Defense Gordon 

England told NDEAM 

award recipients at the 

Pentagon event, noting the 

"significant increase in the 

number of severely wounded 

warriors transitioning to the 

AbilityOne Program, which 

provides these brave men 

and women with an 

opportunity to continue 

to serve their country."

In addition to these celebrations, the U.S. Department 

of Agriculture (USDA) demonstrated its AbilityOne 

support with expanded activities and co-sponsorship 

of the agency's NDEAM celebration by the USDA 

Office of Civil Rights and the USDA Office of Small 

and Disadvantaged Business Utilization (OSDBU). 

After the singing of the national anthem by Augustus 

Morris, an AbilityOne employee, Margo McKay, 

Assistant Secretary for Civil Rights, provided remarks. 

Key presentations were made by USDA Secretary 

Ed Schafer, the Committee Executive Director 

and CEO Tina Ballard; Terry Thir, Departmental 

Diversity and Disability Employment Program 

Manager, and Elaine Ho, Director of the Office of 

Workforce Diversity and Inclusion. The USDA annual 

AbilityOne Vendor Expo followed, which featured 

20 nonprofit agencies and authorized distributors. 

In addition to USDA, AbilityOne also promoted events 

at Defense Supply Centers in three cities. NDEAM 

2008 programs at Defense Supply Center Philadelphia 

(DSCP), Defense Supply Center Richmond (DSCR) 

and Defense Supply Center Columbus (DSCC) 

illustrated the support for AbilityOne that exists by 

its largest customer, the Defense Logistics Agency. 

At DSCP, AbilityOne Day and the Employment 

Awareness Program EXPO attracted a large crowd of 

vendors and visitors for the fifth year in a row. DSCP 

Commander Brig. Gen. Gustave Perna kicked off the 

event and other senior leaders also included: Gilbert 

Montoya, DSCP Deputy Commander and Nancy 

Heimbaugh, DLA Senior Procurement Executive. 

AbilityOne Day at DSCP was an opportunity for NIB 

and NISH agencies to interact with their counterparts 

at the Center. This year, about 50 nonprofit agencies 

and hundreds of DSCP employees attended. It was a 

joint Committee/NIB/NISH event sponsored by the 

Equal Employment Opportunity (EEO) Office at DSCP. 

Like DSCP, DSCR demonstrated its strong 

endorsement of AbilityOne by the participation of 

DSCR employees at the agency's first-ever AbilityOne 

Day celebration. At DSCC, 450 contracting officers and 

contract specialists from DSCC attended AbilityOne 

Program training presented by NIB, NISH and the 

Committee. Following the training, a meeting was 

held with the DSCC Director of Small Business Office 

and AbilityOne Program manager to discuss methods 

for increasing potential contract opportunities. 

Through our NDEAM events, we reached 

approximately 2,000 federal employees in 12 

federal agencies-our largest federal audience in 

the history of AbilityOne NDEAM celebrations.

Caption: Andrew D. Houghton, 

Committee Chairperson, 

speaks during a celebration 

to recognize the 20th year of 

NDEAM in Santa Ana, Calif. 

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Civilian Agency Partnership

Contact Center Operations 

Continue to Expand Job 

Opportunities for 

AbilityOne Employees

AbilityOne nonprofit agencies (NPAs) are providing 

unparalleled contact center services across the 

nation employing approximately 1,000 people 

with disabilities who handle more than 17 million 

contacts per year. The average speed of answer 

is 12.2 seconds compared to 29 seconds for other 

providers. The abandon rate for AbilityOne Contact 

Center services is less than two percent compared to 

four percent for competing suppliers. First-call issue 

resolution is 90.2 percent for AbilityOne employees 

versus 81 percent for other commercial providers. 

National Industries for the Blind (NIB) worked 

with The Association for the Blind and Visually 

Impaired (ABVI)-Goodwill Industries of Greater 

Rochester to initiate a two-year contract with the 

Environmental Protection Agency (EPA). The EPA's 

National Lead Information Hotline handles 10,000 

inquiries each month, including by phone, e-mail, 

fax and Web form. Incoming inquiries originate from 

the general public and private sector as well as from 

federal, state and local government organizations. 

The contract with EPA is indicative of the numerous 

successful business relationships NIB has helped 

foster between ABVI-Goodwill Industries and contact 

center clients. Their efforts began in 2000, when 

ABVI-Goodwill established call center operations 

staffed by people who are blind. An initial contract for 

contact center services was awarded to ABVI-Goodwill 

to support the sale of SKILCRAFT® and other 

AbilityOne products. Employees performed outbound 

telemarketing campaigns, provided information 

about suppliers and prices, fulfilled requests for 

product literature and samples, captured customer 

data, and followed up on customer service requests. 

As a result of ABVI-Goodwill's success and expertise 

in contact center operations, their business in this 

arena has steadily grown. The demand for personnel 

to staff contact centers continues to grow, and ABVI

Goodwill recently consolidated its contact center 

operations in a facility that offers the capacity for more 

than 70 work stations. Additionally, call center training 

programs hosted by ABVI-Goodwill enable other NPAs 

to begin their own contact center initiatives. Thanks 

to the efforts of ABVI-Goodwill, three additional 

NIB-associated agencies have taken advantage of

the training to diversify their service offerings by 

adding contact center services to their operations. 

One of the more recent AbilityOne contact center 

contracts is with the Department of State, and it is 

the largest to date. The contract creates more than 

225 jobs for people with disabilities who handle calls 

and questions from the general public about U.S. 

Passports. NISH worked with Peckham Vocational 

Industries of Lansing, Mich. to initiate the contract 

that established the Department of State National 

Passport Information Center. The Center provides 

the Department of State with a turnkey operation 

that supplies responses by e-mail as well as by 

telephone, including emergency surge requirements.

Caption: ABVI Goodwill Call Center employees Christine Walker 

and Daniel Sudillo with guide dog Lexie. 

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Strategic Expand Partnership Awareness of AbilityOne

To address the extremely high unemployment or underemployment 

rate facing people who are blind or have other significant 

disabilities, AbilityOne established and expanded key strategic 

partnerships with government and industry organizations during 

2009. These newly established or enhanced partnerships ally the 

Committee with the Defense Acquisition University (DAU), FedBid 

and USO. Strategic partnerships such as these help make the 

efforts of AbilityOne more widely known, increasing awareness 

and education in both public and private sector enterprises.

USO and AbilityOne 

Volunteers Support 

Wounded Warriors

In September, AbilityOne formed 

a strategic alliance with the USO 

(United Service Organizations), 

which is widely known for its 

outreach in delivering comfort, 

morale and recreational services 

to members of the military. As 

a result of this partnership, 

AbilityOne will provide volunteer 

support through its network of 

more than 45,000 employees, 

2,000 of whom are veterans 

for the USO's Operation 

Enduring Care Program. 

"The Enduring Care Program 

serves injured soldiers and 

their families," said Pat Leahy, 

the Committee's liaison for this 

effort. "AbilityOne employees 

will assemble 'comfort kits' for 

service members who arrive 

home after being injured on 

the battlefield. This illustrates 

the care and appreciation that 

AbilityOne employees have 

for those in uniform and who 

make important sacrifices 

in defense of our nation." 

"This first engagement between 

AbilityOne and the USO 

marks the start of a long-term 

partnership that will work to serve 

wounded warriors as they return 

home from overseas," remarked

Barry Lineback, the Committee's 

Director of Business Operations.

FedBid Develops Seller 

Group of More Than 250 

Authorized AbilityOne 

Distributors

In June 2009, FedBid and the 

AbilityOne Program announced 

a key partnership that resulted 

in authorized AbilityOne 

commercial distributors 

having greater access to 

competitively bid on governmen 

requirements for commodities. 

Through FedBid's The Buyer

Driven Marketplace®, a 

Web-based resource that 

helps federal government 

procurement personnel interact 

with distributors nationwide, 

federal customers are more 

aware of products available 

through AbilityOne. 

"FedBid's Web site helps 

streamline and simplify the 

buying process for purchasing 

a broad range of SKILCRAFT®

and other AbilityOne products 

manufactured by people who are 

blind or have other significant 

disabilities," explained Eric Beale 

the Committee's AbilityOne 

Program Liaison. "When federal 

government buyers want to 

purchase AbilityOne products 

from authorized AbilityOne 

commercial distributors, the 

buyers can do so by simply 

clicking a button when posting a 

buy order-it's as simple as that." 

FedBid developed an AbilityOne 

seller group that consists of 

more than 250 authorized 

AbilityOne distributors that 

have been registered and 

trained on how to use FedBid. 

FedBid also prominently 

highlighted the AbilityOne 

Program on its Web site.

DAU Provides Education 

and Awareness of 

AbilityOne

The Defense Acquisition 

University (DAU) is one of our 

nation's most honored corporate 

training institutions. Its innovative 

contributions to curriculum 

development and training are 

integral to transforming the 

defense acquisition workforce. 

A Memorandum of Understanding 

(MOU) between DAU and 

the AbilityOne Program 

established a new strategic 

partnership, increasing exposure 

and understanding of the 

Committee's statutory mission 

and objectives throughout the

"AbilityOne employees will assemble 'comfort kits' for 

service members who arrive home after being injured on 

the battlefield. This illustrates the care and appreciation 

that AbilityOne employees have for those in uniform and 

who make important sacrifices in defense of our nation." 

- PATRICK LEAHY, COMMITTEE'S LIAISON FOR THE ENDURING CARE PROGRAM 

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Department of Defense and 

other government agencies. 

"The MOU details how our 

organizations will work 

together to identify educational 

opportunities and increase the 

awareness of AbilityOne and our 

products and services produced 

by people who are blind or who 

have other significant disabilities," 

explained Kimberly Zeich, the 

Committee's Deputy Executive 

Director. "AbilityOne has the 

opportunity to make academic 

presentations within appropriate 

DAU courses and to coordinate 

with regional DAU campuses 

for student tours to AbilityOne 

nonprofit organizations."

Highlights of the DAU

AbilityOne Partnership

AbilityOne Webinars-DAU will 

provide AbilityOne with assistance 

in producing educational 

Webinars for DAU students and 

other acquisition professionals, 

and will help ensure the Webinars 

are available at appropriate 

Web portals and learning sites.

AbilityOne GuidebookDAU will add an AbilityOne 

Guidebook on the DAU 

Contracting Portal, which is 

located within the DAU Web site. 

Support for Wounded Warriors 

DAU pledged to work with the 

AbilityOne Program to create 

or locate job opportunities for 

wounded warriors, particularly 

through nonprofit agencies 

associated with AbilityOne. DAU 

and the DAU Alumni Association 

will provide links from their 

Web sites to the section of the 

AbilityOne Web site that lists 

wounded warriors who are 

seeking work. 

Increasing awareness of 

AbilityOne will enhance 

employment opportunities for 

people who are blind or have 

other significant disabilities while 

allowing federal government 

customers to receive high 

quality products and services. 

AbilityOne's partnerships with 

the USO, FedBid and DAU mark 

the start of an ever-increasing 

number of strategic partnerships 

with industry and government 

organizations to grow awareness 

of AbilityOne.

Caption: Frank Anderson, President of the 

Defense Acquisition University, and 

Tina Ballard, Committee Executive 

Director, signed a Memorandum of 

Understanding to increase awareness 

and understanding of the Committee's 

statutory mission and objectives in 

administering the AbilityOne Program. 

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Nationwide of Nonprofit Agencies Network 

ALABAMA

Anniston 

The Opportunity Center Easter Seal Facility

The Ala ES Soc, Inc. (NISH) 

Calhoun-Cleburne Mental Health 

Board, Inc. (NISH) 

Birmingham 

Alabama Goodwill Industries, Inc. (NISH) 

Easter Seals of the Birmingham Area (NISH) 

United Cerebral Palsy of Greater 

Birmingham, Inc. (NISH) 

Dothan 

Wiregrass Rehabilitation Center, Inc. (NISH) 

Huntsville 

The ARC of Madison County, Inc. (NISH) 

Huntsville Rehabilitation Foundation (NISH) 

Loxley 

Association for Retarded Citizens of Baldwin 

County, Inc. (NISH) 

Mobile 

GWI Services, Inc. (NISH) 

Montgomery 

Goodwill Industries of Central 

Alabama, Inc. (NISH) 

Muscle Shoals 

NW Alabama Easter Seal Childrens Clinic

Rehabilitation Center (NISH) 

Talladega 

Alabama Industries for the Blind (NIB)

ALASKA

Anchorage 

Assets, Inc. (NISH) 

M. C. Resource Management (NISH) 

MQC Enterprises, Inc. (NISH) 

Fairbanks 

Fairbanks Resource Agency (NISH) 

Juneau 

REACH, Inc. (NISH)

ARKANSAS

Fort Smith 

Abilities Unlimited of Ft. Smith, Inc. (NISH) 

BOST, Inc. (NISH) 

Jacksonville 

Pathfinder, Inc. (NISH) 

Little Rock 

The Arkansas Lighthouse for the Blind (NIB) 

Pine Bluff 

Jenkins Memorial Children's Center and 

Jenkins Industries, Inc. (NISH)

ARIZONA

Bisbee 

Cochise County Association for the 

Handicapped (NISH) 

Nogales 

Santa Cruz Training Programs, Inc. (NISH) 

Phoenix 

Arizona Industries for the Blind (NIB) 

Goodwill Community Services, Inc. (NISH) 

Tempe 

The Centers for Habilitation/TCH (NISH) 

Tucson 

Beacon Group SW, Inc. (NISH) 

Catholic Community Services of Southern 

Arizona (NISH) 

J.P Industries, Inc. (NISH) 

Southern Arizona Association for the Visually 

Impaired (NIB) 

Yuma 

The EXCEL group (NISH)

CALIFORNIA

Bakersfield 

The Bakersfield Association for Retarded 

Citizens, Inc. (NISH) 

Culver City 

Exceptional Children's Foundation (NISH) 

El Cajon 

Bona Fide Conglomerate, Inc. (NISH) 

El Centro 

ARC-Imperial Valley (NISH) 

Imperial County Work Training 

Center, Inc. (NISH) 

Fontana 

The Fontana Rehabilitation Workshop (NISH) 

Fresno 

Arc Fresno, Inc. (NISH) 

Hanford 

Kings Rehabilitation Center, Inc. (NISH) 

Lancaster 

Desert Haven Enterprises, Inc. (NISH) 

Lompoc 

Life Options, Vocational and Resource 

Center (NISH)

Los Angeles 

Asian Rehabilitation Services, Inc. (NISH) 

Goodwill Industries of Southern 

California (NISH) 

Mountain View 

VTF Services (NISH) 

Napa 

Napa Valley PSI, Inc. (NISH) 

Oakland 

Calidad Industries, Inc. (NISH) 

Pasadena 

Foothill Workshop for the 

Handicapped, Inc. (NISH) 

Perris 

Valley Resource Center for the 

Retarded, Inc. (NISH) 

Pomona 

Braswell Rehabilitation Institute for 

Development of Growth & Educational 

Services, Inc. (NISH) 

Red Bluff 

Tehama County Opportunity 

Center, Inc. (NISH) 

Redding 

Shasta County Opportunity Center (NISH) 

Richmond 

Pacific Coast Community Services (NISH) 

Rubicon Programs, Inc. (NISH) 

Ridgecrest 

Desert Area Resources and Training (NISH) 

Rohnert Park 

North Bay Rehabilitation Services, Inc. (NISH) 

Roseville 

PRIDE Industries (NISH) 

Sacramento 

Easter Seal Society of Superior 

California (NISH) 

Crossroads Diversified Services, Inc. (NISH) 

San Diego 

The ARC of San Diego (NISH) 

San Diego Outsourcing Systems, Inc. (NISH) 

Job Options, Inc. (NISH)

"I know when I look back at my career, I will be proud of 

the fact that we were able to meet the requirements 

of the American warfighter with the help of the folks in 

the AbilityOne Program. We use the AbilityOne Program 

because they provide quality items and services to us." 

- THOMAS BOUCHARD, ARMY SOLDIER SYSTEMS CENTER, U.S ARMY RDECOM ACQUISTION CENTER 

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San Francisco 

Lighthouse for the Blind and Visually 

Impaired (NIB) 

Toolworks, Inc. (NISH) 

San Jose 

Hope Services (NISH) 

Social Vocational Services, Inc. (NISH) 

San Leandro 

The Arc of Alameda County (NISH) 

Santa Ana 

Landmark Services, Inc. (NISH) 

Santa Clara 

Project HIRED (NISH) 

Santa Maria 

VTC Enterprises (NISH) 

South El Monte 

Lincoln Training Center and Rehabilitation 

Workshop (NISH) 

Stockton 

Goodwill Service Connection, Inc. (NISH) 

Vallejo 

Solano Diversified Services (NISH) 

Ventura 

The ARC of Ventura County, Inc. (NISH) 

Woodland 

Yolo Employment Services (NISH)

COLORADO

Colorado Springs 

Aspen Diversified Industries, Inc. (NISH) 

Goodwill Industrial Services 

Corporation (NISH) 

Denver 

Bayaud Industries, Inc. (NISH) 

Jewish Family Service of Colorado (NISH) 

Platte River Industries, Inc. (NISH) 

Fort Collins 

Foothills Gateway, Inc. (NISH) 

Pueblo 

Pueblo Diversified Industries, Inc. (NISH) 

Westminster 

North Metro Community Services for 

Developmentally Disabled (NISH)

CONNECTICUT

Enfield 

Allied Community Services, Inc. (NISH) 

New Britain 

CW Resources, Inc. (NISH) 

Norwich 

Easter Seals Connecticut, Inc. (NISH) 

Waterbury 

Easter Seal Rehabilitation Center of Greater 

Waterbury, Inc. (NISH) 

Windsor 

Easter Seals Greater Hartford Rehabilitation 

Center, Inc. (NISH)

DELAWARE

Milford 

Kent-Sussex Industries, Inc. (NISH) 

New Castle 

Delaware Division for the Visually 

Impaired (NIB) 

Wilmington 

Opportunity Center, Incorporated (NISH)

DISTRICT OF COLUMBIA

Washington 

Anchor Mental Health Association (Anchor 

Services Workshop) (NISH) 

The ARC of the District of 

Columbia, Inc. (NISH) 

Columbia Lighthouse for the Blind (NIB) 

Davis Memorial Goodwill Industries (NISH) 

Lt. Joseph P Kennedy Institute (NISH)

FLORIDA

Boca Raton 

Habilitation Center for the 

Handicapped, Inc. (NISH) 

Clearwater 

Abilities, Inc. of Florida (NISH) 

Daytona Beach 

SMA Behavioral Health Services, Inc. (NISH) 

Gainesville 

Association for Retarded Citizens/Alachua 

County, Inc. (NISH) 

Green Cove Springs 

Challenge Enterprises of North 

Florida, Inc. (NISH)

Jacksonville 

The Right 2 Work Corporation (NISH) 

GINFL Services, Inc. (NISH) 

Lake City 

CARC-Advocates for Citizens with 

Disabilities, Inc. (NISH) 

Miami 

Goodwill Industries of South 

Florida, Inc. (NISH) 

Easter Seals South Florida, Inc. (NISH) 

North Fort Myers 

GW Services of SWFL, Inc. (NISH) 

Orlando 

Goodwill Industries of Central Florida (NISH) 

Pensacola 

Lakeview Center, Inc. (NISH) 

Rockledge 

Brevard Achievement Center, Inc. (NISH) 

Bridges BTC, Inc. (NISH) 

St. Petersburg 

JobWorks, Inc. (NISH) 

Louise Graham Regeneration 

Center, Inc. (NISH) 

Tampa 

MacDonald Training Center, Inc. (NISH) 

Tampa Lighthouse for the Blind (NIB) 

West Palm Beach 

Gulfstream Goodwill Industries, Inc. (NISH)

AbilityOne Network

Caption: Producing NPAs 

AbilityOne Program has a presence on 

virtually all domestic military installations. 

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GEORGIA

Americus 

Middle Flint Behavioral HealthCare-Sumter 

County MR Center (NISH) 

Atlanta 

Bobby Dodd Institute, Inc. (NISH) 

Goodwill Industries of North 

Georgia, Inc. (NISH) 

Augusta 

Easter Seals East Georgia, Inc. (NISH) 

Bainbridge 

Georgia Industries for the Blind (NIB) 

Columbus 

Power Works Industries, Inc. (NISH) 

Dublin 

Middle Georgia Diversified 

Industries, Inc. (NISH) 

Jonesboro 

WORKTEC (NISH) 

LaGrange 

New Ventures Enterprises, Inc. (NISH) 

Macon 

Good Vocations, Inc. (NISH) 

Marietta 

Tommy Nobis Enterprises, Inc. (NISH) 

Savannah 

Goodwill Industries of the Coastal 

Empire, Inc. (NISH) 

Smyrna 

Vision Rehabilitation Services of 

Georgia, Inc. (NIB) 

Thomasville 

Thomas-Grady Mental Retardation Service 

Center (NISH) 

Warner Robins 

Epilepsy Association of Georgia (NISH)

Houston County Association for Exceptional 

Citizens, Inc. (NISH) 

NAMI-Central Georgia, Inc. (NISH)

GUAM

Santa Rita 

Able Industries of the Pacific (NISH)

HAWAII

Hilo 

The ARC of Hilo (NISH) 

Honolulu 

Goodwill Contract Services of 

Hawaii, Inc. (NISH) 

Lanakila Rehabilitation Center (NISH) 

Network Enterprises, Inc. (NISH) 

Wahiawa 

Opportunities for the Retarded, Inc. (NISH) 

Wailuku 

Ka Lima 0 Maui, Ltd. (NISH)

IOWA

Des Moines 

Goodwill Solutions, Inc. (NISH) 

Iowa City 

Goodwill Industries of the Heartland (NISH) 

Jefferson 

Genesis Development (NISH) 

Rock Valley 

Hope Haven, Inc. (NISH) 

Shenandoah 

Nishna Productions, Inc. (NISH)

IDAHO

Blackfoot 

Dawn Enterprises, Inc. (NISH) 

Boise 

Trace, Inc. (NISH)

Caldwell 

Western Idaho Training Company, Inc. (NISH) 

Coeur d'Alene 

TESH, Inc. (NISH) 

Idaho Falls 

Development Workshop, Inc. (NISH) 

Meridian 

Reliant Services, Inc. (NISH) 

Pocatello 

New Day Products, Inc. (NISH)

ILLINOIS

Alton 

Challenge Unlimited, Inc. (NISH) 

Arlington Heights 

Clearbrook Center, Inc. (NISH) 

Belleville 

St. Clair Associated Vocational 

Enterprises, Inc. (NISH) 

Vintage Support Group, Inc. (NISH) 

Chicago 

Ada S. McKinley Community 

Services, Inc. (NISH) 

Chicago Association for Retarded 

Citizens (NISH) 

The Chicago Lighthouse for People who are 

Blind or Visually Impaired (NIB) 

Jewish Vocational Service and Employment 

Center (NISH) 

Lester and Rosalie ANIXTER CENTER (NISH) 

Thresholds Rehabilitation Inc. (NISH) 

Danville 

WorkSource Enterprises, NFP (NISH) 

Lanark 

Rolling Hills Progress Center, Inc. (NISH) 

Mt. Sterling 

Hancock County Mental Health 

Center, Inc. (NISH)

JEFFREY MITTMAN 

Sergeant Jeffrey Mittman joined the U.S. Army in July 1989 and served in Bamberg, Germany as a 

gunner and a platoon leader's driver. Soon after, he deployed in support of Operations Desert Shield 

and Desert Storm. In the following years, Mittman was stationed at Fort Campbell, K.Y. and in Korea. He 

later deployed to Iraq and Afghanistan in support of Operations Iraqi Freedom and Enduring Freedom. 

In July 2005, Mittman was severely wounded in Iraq when an Improvised Explosive Device exploded 

near his vehicle, leaving him without a nose, lips, most of his teeth and the majority of his vision. 

Mittman has endured more than 40 operations and spent the last four years recovering physically 

and emotionally. 

As a participant of the Warrior in Transition Program, Mittman has been detailed by the Army to 

National Industries for the Blind (NIB) for training in his new role as a national account manager. He 

will move to a permanent position as an NIB employee upon his release from the Army. Mittman, a 

husband of 16 years and father of two, earned a bachelor's degree in Resource Management from Troy 

State University and is pursuing a master's degree in Executive Development from Ball State University.

Reoc

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Mt. Vernon 

Jefferson County Comprehensive 

Services, Inc. (NISH) 

Murphysboro 

Specialized Training for Adult 

RehabiliTation (NISH) 

Northbrook 

Glenkirk (NISH) 

Paris 

Human Resources Center of Edgar and Clark 

Counties (NISH) 

Peoria 

Community Workshop and Training 

Center, Inc. (NISH) 

Rock Island 

Association for Retarded Citizens of Rock 

Island County (NISH) 

Innovative Partnerships, N.F.P (NISH) 

Rockford 

OMNI Business Services, Inc. (NISH) 

Skokie 

The Douglas Center (NISH) 

Springfield 

United Cerebral Palsy of the Land 

of Lincoln (NISH) 

West Frankfort 

The H Group, B.B.T. Inc. (NISH)

INDIANA

Bloomington 

Stone Belt ARC, Inc. (NISH) 

Fort Wayne 

Anthony Wayne Rehabilitation Ctr for 

Handicapped and Blind, Inc. (NISH) 

The Arc of Northeast Indiana, Inc. (NISH) 

Gary 

Tradewinds Rehabilitation Center (NISH) 

Indianapolis 

Bosma Industries for the Blind, Inc. (NIB) 

Crossroads Rehabilitation Center, Inc. (NISH) 

GW Commercial Services, Inc. (NISH) 

Kokomo 

Bona Vista Programs, Inc. (NISH) 

Lafayette 

Wabash Center, Inc. (NISH) 

Linton 

Four Rivers Resource Services, Inc. (NISH) 

New Albany 

Rauch Rehabilitation and Developmental 

Services, Inc. (NISH) 

Paoli 

Orange County Rehabilitative and 

Developmental Services, Inc. (NISH) 

Rockville 

Child-Adult Resource Services, Inc. (NISH) 

Shelbyville 

Shares Inc. (NISH)

Vincennes 

Knox County Association for Retarded 

Citizens, Inc. (NISH)

KANSAS

Lawrence 

Cottonwood, Incorporated (NISH) 

Topeka 

Topeka Association for Retarded 

Citizens (NISH) 

Wichita 

Center Industries Corporation (NISH) 

Envision, Inc. (NIB)

KENTUCKY

Corbin 

Southeastern Kentucky Rehabilitation 

Industries, Inc. (NISH) 

Danville 

Pioneer Vocational/Industrial 

Services, Inc. (NISH) 

Hopkinsville 

Pennyroyal Regional Mental Health-Mental 

Retardation Board, Inc. (NISH) 

Lexington 

Employment Solutions, Inc. (NISH) 

Louisville 

C.G.M. Services, Inc. (NISH) 

Goodwill Industries of Kentucky, Inc. (NISH) 

Owensboro 

Opportunity Center Workshop, Inc. (NISH)

LOUISIANA

Baton Rouge 

Louisiana Industries for the 

Disabled, Inc. (NISH) 

Berwick 

Bayou Industrial Maintenance 

Services, Inc. (NISH) 

Jena 

LaSalle Association for the Developmentally 

Delayed, Inc. (NISH) 

Lake Charles 

Calcasieu Association for Retarded 

Citizens, Inc. (NISH) 

Leesville 

Vernon Sheltered Workshop, Inc. (NISH) 

Many 

Association of Retarded Citizens of 

Sabine, Inc. (NISH) 

Metairie 

Goodworks, Inc. (NISH)

New Orleans 

The Lighthouse f/t Blind in New Orleans (NIB) 

Shreveport 

The Arc of Caddo-Bossier (NISH) 

Goodwill Industries of North 

Louisiana, Inc. (NISH) 

Louisiana Association for the Blind (NIB) 

Slidell 

St. Tammany Association for Retarded 

Citizens, Inc. (NISH)

MAINE

Auburn 

Pathways, Inc. (NISH) 

Augusta 

Motivational Services, Inc. (NISH) 

Belfast 

Group Home Foundation, Inc. (NISH) 

Portland 

Northern New England Employment 

Services (NISH)

MARYLAND

Aberdeen 

The Arc Northern Chesapeake Region, 

Incorporated (NISH) 

Baltimore 

Alliance, Inc. (NISH) 

The Arc of Baltimore, Inc. (NISH) 

Blind Industries & Services of Maryland (NIB) 

The Chimes, Inc. (NISH) 

Goodwill Industries of the 

Chesapeake, Inc. (NISH) 

Sinai Hospital of Baltimore (Vocational 

Services Program) (NISH) 

Columbia 

Humanim, Inc. (NISH) 

Easton 

Chesapeake Bay Industries, Inc. (NISH) 

Frederick 

Jeanne Bussard Center, Inc. (NISH) 

Hagerstown 

Hagerstown Goodwill Industries, Inc. (NISH) 

Hollywood 

The Center for Life Enrichment, Inc. (NISH) 

Rockville 

The Arc of Montgomery 

County, Inc. (NISH) 

Silver Spring 

CHI Centers, Inc. (NISH)

"This is the first real stable job I've had...The thing I like 

most about the AbilityOne Program is the training I 

receive. Most of my training is hands-on right here...with 

the military." 

- ROLLAND BAILEY, ABILITYONE EMPLOYEE, SKOOKUM, FORT LEWIS, WASH. 

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Silver Spring 

Service Disabled Veterans Business 

Association (NISH) 

Upper Marlboro 

Melwood Horticultural Training Center (NISH)

MASSACHUSETTS

Boston 

Community Workshops, Inc. (NISH) 

Morgan Memorial Goodwill Industries (NISH) 

National Telecommuting Institute, Inc. (NISH) 

Braintree 

Employ + Ability, Inc. (NISH) 

Chicopee 

Sunshine Village, Inc. (NISH) 

Concord 

Minute Man Arc for Human Services, 

Inc. (NISH) 

Hyannis 

capeAbilities, Inc. (NISH) 

Marshfield 

Road to Responsibility, Inc. (NISH) 

North Quincy 

Work, Incorporated (NISH) 

Pittsfield 

Berkshire County Arc, Inc. (NISH) 

Springfield 

Goodwill Industries of the Springfield/ 

Hartford Area, Inc. (NISH) 

Worcester 

Seven Hills Occupational & Rehabilitation 

Services, Inc. (NISH)

MICHIGAN

Alpena 

Northeastern Michigan Rehabilitation and 

Opportunity Center (NEMROC) (NISH) 

Ann Arbor 

Washtenaw County Community Support and 

Treatment Services (NISH) 

Auburn Hills 

New Horizons Rehabilitation Services, 

Inc. (NISH) 

Battle Creek 

Navigations, Inc. (NISH) 

Calhoun County Community Mental Health 

Services (NISH) 

Brighton 

Work Skills Corporation (NISH) 

Escanaba 

Lakestate Industries (NISH)

Grand Rapids 

Hope Network Services Corporation (NISH) 

Holland 

Kandu Industries, Inc. (NISH) 

Kalamazoo 

MidWest Enterprises for the Blind, Inc. (NIB) 

MRC Industries, Inc. (NISH) 

Kingsford 

Trico Opportunities, Inc. (NISH) 

Lansing 

Peckham Vocational Industries, Inc. (NISH) 

Muskegon 

Goodwill Industries of West Michigan, 

Inc. (NISH) 

Port Huron 

The Arc of St. Clair County (NISH) 

Saginaw 

SVRC Industries, Inc. (NISH) 

Sault Ste. Marie 

Northern Transitions, Inc. (NISH) 

Southfield 

Jewish Vocational Service and Community 

Workshop (NISH) 

Traverse City 

G.W. Services of Northern 

Michigan, Inc. (NISH) 

Grand Traverse Industries, Inc. (NISH) 

Vassar 

Tuscola County Community Mental Health 

Services (NISH)

MINNESOTA

Duluth 

Goodwill Industries Vocational 

Enterprises, Inc. (NISH) 

Minneapolis 

AccessAbility, Inc. (NISH) 

Tasks Unlimited, Inc. (NISH) 

Rochester 

Ability Building Center, Inc. (NISH) 

St. Paul 

MDI Government Services, Inc. (NISH) 

Thief River Falls 

Occupational Development 

Center, Inc. (NISH)

MISSISSIPPI

Aberdeen 

AbilityWorks, Inc. of Monroe County (NISH) 

Greenville 

AbilityWorks, Inc. of Washington 

County (NISH)

Greenwood 

AbilityWorks, Inc. of Greenwood (NISH) 

Gulfport 

AbilityWorks, Inc. of Harrison County (NISH) 

Gulfport 

Mississippi Goodworks, Inc. (NISH) 

Jackson 

Mississippi Industries for the Blind (NIB) 

AbilityWorks, Inc. of Jackson (NISH) 

Meridian 

AbilityWorks, Inc. of Meridian (NISH) 

Oxford 

AbilityWorks, Inc. of Oxford (NISH) 

Ridgeland 

Goodwill Industries of Mississippi, Inc. (NISH) 

Vicksburg 

Warren County Association for Retarded 

Citizens, Inc. (NISH)

MISSOURI

Cape Girardeau 

Cape Girardeau Community Sheltered 

Workshop, Inc. (NISH) 

Harrisonville 

Casco Area Workshop, Inc. (NISH) 

Independence 

Independence and Blue Springs 

Industries, Inc. (NISH) 

Kansas City 

Alphapointe Association for the Blind (NIB) 

The Helping Hand of Goodwill Industries 

Extended Employment SWS (NISH) 

Marshfield 

Web-Co Custom Industries, Inc. (NISH) 

Monroe City 

Learning Opportunities/Quality Works, 

Inc. (NISH) 

Sedalia 

Cooperative Workshops, Inc. (NISH) 

Springfield 

Springfield Workshop, Inc. (NISH) 

St. Louis 

Lighthouse for the Blind (NIB) 

MGI Services Corporation (NISH)

MONTANA

Billings 

Community Option Resource 

Enterprises, Inc. (NISH) 

Butte 

BSW, Inc. (NISH) 

Helena 

Helena Industries, Inc. (NISH) 

Missoula 

Opportunity Resources, Inc. (NISH) "It makes me proud knowing that I'm helping G.l.s in 

the field." 

- RUSS KEEL, ABILITYONE EMPLOYEE, SKOOKUM EDUCATIONAL PROGRAMS 

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NEBRASKA

Grand Island 

Goodwill Employment Services of Central 

Nebraska, Inc. (NISH) 

Nebraska City 

Region V Services (NISH) 

Omaha 

Goodwill Specialty Services, Inc. (NISH) 

Outlook-Nebraska, Incorporated (NIB)

NEVADA

Las Vegas 

Blind Center of Nevada, Inc. (NIB) 

Great Plains Enterprises, Inc. (NISH) 

Opportunity Village Association for Retarded 

Citizens (NISH) 

Reno 

Washoe ARC (NISH) 

High Sierra Industries, Inc. (NISH)

NEW JERSEY

Cedar Knolls 

Employment Horizons, Inc. (NISH) 

Eatontown 

The Center for Vocational 

Rehabilitation, Inc. (NISH) 

Edison 

Edison Sheltered Workshop, Inc. (NISH) 

Hackensack 

The Arc of Bergen and Passaic 

Counties, Inc. (NISH) 

North Jersey Friendship House, Inc. (NISH) 

Mt. Holly 

Occupational Training Center of Burlington 

County (NISH) 

Orange 

The First Occupational Center of 

New Jersey (NISH) 

Runnemede 

Bestwork Industries for the Blind, Inc. (NIB) 

Somerset 

New Jersey Association for the 

Deaf-Blind, Inc (NIB)

NEW MEXICO

Albuquerque 

New Mexico Industries for the Blind (NIB) 

RCI, Inc. (NISH) 

Adelante Development Center, Inc. (NISH) 

Artesia 

Door of Opportunity, Inc. (NISH) 

Clovis 

ENMRSH, Inc. (NISH) 

Las Cruces 

Tresco, Inc. (NISH) 

Santa Fe 

Presbyterian Medical Services (NISH)

NEW YORK

Albany 

Northeastern Association of the Blind at 

Albany, Inc.(NIB) 

Amsterdam 

Montgomery County Chapter, 

NYSARC, Inc. (NISH) 

Binghamton 

ABLE Industries, Inc. (NISH) 

Association for Vision Rehabilitation and 

Employment, Inc. (NIB) 

Brooklyn 

New York City Industries for the 

Blind, Inc. (NIB) 

Buffalo 

Elizabeth Pierce Olmsted, M.D. Center for 

the Visually Impaired (NIB) 

Phoenix Frontier, Inc. (NISH) 

Canandaigua 

Ontario County Chapter, NYSARC, Inc. (NISH) 

Canton 

St. Lawrence County Chapter, NYSARC (NISH) 

Cortland 

J.M. Murray Center, Inc. (NISH) 

Elma 

Suburban Adult Services, Inc. (NISH) 

Fairport 

Continuing Developmental 

Services, Inc. (NISH) 

Fulton 

Oswego Industries, Inc. (NISH) 

Herkimer 

Herkimer County Chapter, 

NYSARC, Inc. (NISH) 

Jamestown 

Chautauqua County Chapter, NYSARC (NISH) 

Kingston 

Gateway Community Industries, Inc. (NISH) 

Malone 

Citizen Advocates, Inc. (NISH) 

Menands 

The Workshop, Incorporated (NISH) 

Middletown 

New Dynamics Corporation (NISH) 

Middletown 

Occupations, Inc. (NISH) 

New York 

The Corporate Source, Inc. (NISH) 

Fedcap Rehabilitation Services, Inc. (NISH) 

Federation Employment and Guidance 

Service (NISH) 

NYSARC, Inc., NYC Chapter (NISH) 

Niagara Falls 

Niagara County Chapter, NYSARC (NISH) 

Oakdale 

Skills Unlimited, Inc. (NISH)

NATHAN SHORT 

Nathan Short's Army career began 

with an assignment in Fort Sill, Okla., 

driving trucks of ammunition and 

supplies. In December 2002, Short was 

stationed at Camp Arifjan in Kuwait, 

where he unloaded trucks from ships 

and monitored a tracking system for 

convoys. During his second tour, Short 

ran missions to Iraq from his station in 

Truckville, trucking supplies between 

ports and camps. In April 2004, while 

returning to his station in Truckville in 

Kuwait, Short was involved in a major 

vehicle accident, leaving him with 

intestinal, wrist, hip, foot and ankle 

injuries, as well as nerve damage. 

Short secured medical retirement 

from the Army and joined PCSI as the 

Registered Equipment Management 

System monitor for the AbilityOne 

contract at Tinker Air Force Base, 

Okla. In this position, Short prepared 

trucks for shipping-the same 

trucks he previously drove for the 

U.S. Army. In April 2010, due to 

his skills and training, Short was 

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Olean 

Cattaraugus County Chapter, NYSARC (NISH) 

Penn Yan 

Yates County Chapter NYSARC, Inc. (NISH) 

Plattsburgh 

Clinton County Chapter, NYSARC, Inc. (NISH) 

Rochester 

Assoc f/t Blind&Visually Impaired & Goodwill 

Ind. of Greater Rochester (NIB) 

Rochester Psychiatric Center (NISH) 

Rochester Rehabilitation Center (NISH) 

Schenectady 

Schenectady County Chapter, 

NYSARC, Inc. (NISH) 

Slingerlands 

Albany County Chapter, NYSARC, Inc. (NISH) 

Syracuse 

Aurora of Central New York (NIB) 

Onondaga County Chapter, 

NYSARC, Inc. (NISH) 

Utica 

The Arc, Oneida-Lewis Chapter, 

NYSARC, Inc. (NISH) 

Central Association for the Blind & Visually 

Impaired (NIB) 

Human Technologies Corporation (NISH) 

Walton 

Delaware County Chapter, 

NYSARC, Inc. (NISH) 

Waterloo 

NYSARC, Inc., Seneca-Cayuga Counties 

Chapter (NISH) 

Watertown 

Jefferson County Chapter, NYSARC (NISH) 

Watkins Glen 

Schuyler County Chapter, 

NYSARC, Inc. (NISH)

NORTH CAROLINA

Brevard 

Transylvania Vocational Services, Inc. (NISH) 

Charlotte 

Lions Services, Inc. (NIB) 

Durham 

Durham Exchange Club 

Industries, Inc. (NISH) 

L.C. Industries For The Blind, Inc. (NIB) 

Elizabeth City 

Skills, Inc. (NISH) 

Fayetteville 

Employment Source, Inc. (NISH) 

Greensboro 

Industries of the Blind, Inc. (NIB) 

Greenville 

Eastern Carolina Vocational 

Center, Inc. (NISH) 

Hillsborough 

OE Enterprises, Inc. (NISH)

Jacksonville 

Coastal Enterprises of 

Jacksonville, Inc. (NISH) 

Kinston 

Lions Industries for the Blind, Inc. (NIB) 

Marble 

Industrial Opportunities, Inc. (NISH) 

Raleigh 

Raleigh Lions Clinic for the Blind, Inc. (NIB) 

Washington 

Beaufort County Developmental 

Center, Inc. (NISH) 

Winston-Salem 

Winston-Salem Industries for the Blind (NIB)

NORTH DAKOTA

Pride, Inc. (NISH) 

Devils Lake 

Lake Region Corporation (NISH) 

Fargo 

Vocational Training Center (NISH) 

Jamestown 

Alpha Opportunities, Inc. (NISH) 

Minot 

MVW Services, Inc. (NISH) 

Valley City 

Open Door Center (NISH)

OHIO

Akron 

Community Support Services, Inc. (NISH) 

Weaver Industries, Inc. (NISH) 

Canton 

The Workshops, Inc. (NISH) 

Cincinnati 

Cincinnati Association for the Blind (NIB) 

The Clovernook Center for the Blind (NIB) 

Greater Cincinnati Behavioral Health 

Services (NISH) 

Ohio Valley Goodwill Industries Rehabilitation 

Center, Inc. (NISH) 

Cleveland 

VGS, Inc. (NISH) 

Columbus 

Goodwill Columbus Outsourcing in 

Columbus (NISH) 

Dayton 

Goodwill Easter Seals Miami Valley (NISH) 

Eastway Corporation (NISH)

Delaware 

The Alpha Group of Delaware, Inc. (NISH) 

Elyria 

Murray Ridge Production Center, Inc. (NISH) 

Mansfield 

Rehabilitation Service of North Central 

Ohio, Inc. (NISH) 

Richland County Board of Developmental 

Disabilities (NISH) 

Marion 

MARCA Industries, Inc. (NISH) 

Newark 

Licking-Knox Goodwill Industries, Inc. (NISH) 

Springfield 

TAC Industries, Inc. (NISH) 

Stryker 

Quadco Rehabilitation Center, Inc. 

(Northwest Products Division) (NISH) 

Toledo 

ContracTech, Inc. (NISH) 

Xenia 

Greene, Inc. (NISH) 

Youngstown 

Youngstown Area Goodwill Industries (NISH)

OKLAHOMA

APEX, Inc. (NISH) 

Moore 

Work Activity Center, Inc. (NISH) 

Muskogee 

Golden Rule Industries of 

Muskogee, Inc. (NISH) 

Oklahoma City 

Dale Rogers Training Center, Inc. (NISH) 

The Oklahoma League for the Blind (NIB)

OREGON

Ashland 

Pathway Enterprises, Inc. (NISH) 

Hood River 

Hood River Sheltered Workshop (NISH) 

Lebanon 

Willamette Valley Rehabilitation 

Center, Inc. (NISH) 

Portland 

Blind Enterprises of Oregon (NIB) 

Portland 

DePaul Industries (NISH) 

Portland Habilitation Center, Inc. (NISH)

"Our office and janitorial products not only help people like 

me who are visually impaired, but they help support our 

military. That makes me happy." 

- VICTOR CARINO, ABILITYONE EMPLOYEE, FORT BELVOIR'S SKILCRAFT* SELF-SERVICE SUPPLY CENTER 

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Roseburg 

Sunrise Enterprises of Roseburg, Inc. (NISH) 

Salem 

Garten Services, Inc. (NISH) 

Warrenton 

Clatsop County Developmental Training 

Center Association (NISH)

PENNSYLVANIA

Aston 

Elwyn, Inc. (NISH) 

Athens 

Penn-York Opportunities for the 

Handicapped, Inc. (NISH) 

Bethlehem 

Via of the Lehigh Valley, Inc. (NISH) 

Chester 

Center for the Blind and Visually 

Impaired (NIB) 

Coatesville 

Chester County Branch of the PAB (NIB) 

Erie 

Dr. Gertrude A. Barber Center, Inc. (NISH) 

Greensburg 

Westmoreland County Blind 

Association (NIB) 

Harrisburg 

Goodwill Services, Inc. (NISH) 

Houston 

Arc Human Services, Inc. (NISH) 

Johnstown 

Goodwill Industries of the Conemaugh 

Valley, Inc. (NISH) 

Cambria County Association for the Blind 

and Handicapped (NISH) 

Lancaster 

Susquehanna Association for the Blind and 

Visually Impaired (NIB) 

Lebanon 

Quality Employment Services and 

Training, Inc. (NISH) 

Lewistown 

Nu Visions Center, a Not for Profit 

Corporation (NISH) 

Mechanicsburg 

Cumberland-Perry Association for Retarded 

Citizens (NISH) 

New Castle 

Lark Enterprises, Inc. (NISH) 

North Warren 

Bollinger Enterprises (NISH) 

Philadelphia 

Horizon House, Inc. (NISH) 

Pittsburgh 

ARC-Allegheny (NISH) 

Blind and Vision Rehabilitation Services of 

Pittsburgh (NIB) 

The Easter Seal Society of Western 

Pennsylvania (NISH)

Family Services of Western 

Pennsylvania (NISH) 

Goodwill Commercial Services, Inc. (NISH) 

Life'sWork of Western PA (NISH) 

Pottsville 

Avenues, Inc. (NISH) 

Scranton 

Allied Health Care Services (NISH) 

Stroudsburg 

The Burnley Workshop of the Poconos, 

Inc. (NISH) 

Washington 

Washington-Greene County Branch, 

PAB (NIB) 

Wilkes-Barre 

United Rehabilitation Services, Inc. (NISH) 

Williamsport 

Hope Enterprises, Inc. (NISH) 

North Central Sight Services, Inc. (NIB) 

York 

ForSight Vision (NIB)

RHODE ISLAND

Cranston 

CranstonArc (NISH) 

Newport 

James L. Maher Center (NISH) 

North Providence 

Greater Providence Chapter, Rhode Island 

Assoc. for Retarded Citizens (NISH)

SOUTH CAROLINA

Aiken 

The Tri-Development Center of Aiken 

County, Inc. (NISH) 

Beaufort 

Beaufort Vocational Rehabilitation 

Center (NISH) 

Charleston Heights 

Charleston Vocational Rehabilitation 

Center (NISH) 

Columbia 

Lexington Vocational Rehabilitation 

Center (NISH) 

Conway 

Horry County Disabilities and Special Needs 

Board (NISH) 

Florence 

Florence County Disabilities and Special 

Needs Board (NISH) 

Greenville 

Greenville County Disabilities and Special 

Needs Board (NISH) 

Greenville Rehabilitation Center (NISH) 

North Charleston 

Goodwill Industries of Lower South 

Carolina, Inc. (NISH)

Caption: (top) Rosalinde Andrews, Professional 

Contract Services, Inc., (middle) Alex Rosalez, 

Lighthouse for the Blind of Fort Worth, 

Inc., and (bottom) Deborah Huffstutler, 

Huntsville Rehabilitation Foundation. 

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Orangeburg 

Orangeburg County Disabilities and Special 

Needs Board (NISH) 

Rock Hill 

York County Mental Retardation and 

Developmental Disabilities Board (NISH) 

Seneca 

Oconee-Pickens Work Training Center (NISH) 

Spartanburg 

The Charles Lea Center for Rehab and 

Special Education, Inc. (NISH) 

Summerville 

Dorchester County Board of Disabilities and 

Special Needs (NISH) 

Sumter 

The Genesis Center (NISH) 

Sumter County Disabilities and Special 

Needs Board, Inc. (NISH) 

Walterboro 

Walterboro Vocational Rehabilitation 

Center (NISH)

SOUTH DAKOTA

Aberdeen 

Adjustment Training Center, Inc. (NISH) 

Elsworth AFB 

BH Services, Inc. (NISH)

Huron 

Huron Area Center for Independence (NISH) 

Pierre 

OAHE, Inc. (NISH) 

Sioux Falls 

South Dakota Achieve (NISH)

TENNESSEE

Clarksville 

Progressive Directions, Inc. (NISH) 

Cookeville 

Advocacy and Resources Corporation (NISH) 

Johnson City 

Dawn of Hope Development 

Center, Inc. (NISH) 

Knoxville 

Goodwill Industries-Knoxville, Inc. (NISH) 

Knox County Association for Retarded 

Citizens (NISH) 

Memphis 

Memphis Goodwill Industries, Inc. (NISH) 

Morristown 

Lions Volunteer Blind Industries, Inc. (NIB) 

Nashville 

Ed Lindsey Industries f/t Blind, Inc. (NIB) 

Goodwill Government Services, Inc. (NISH)

TEXAS

Abilene 

Abilene Goodwill Industries, Inc. (NISH) 

Austin 

Austin Task, Inc. (NISH) 

Blue Solutions (NISH) 

Professional Contract Services, Inc. (NISH) 

Relief Enterprise, Inc. (NISH) 

Travis Association for the Blind (NIB) 

Beaumont 

Goodwill Industries Industrial Contracts and 

Temporary Services, Inc. (NISH) 

Statewide Consolidated Community 

Development Corporation, Inc. (NISH) 

Conroe 

Tri-County Mental Health and Mental 

Retardation Services (NISH) 

Corpus Christi 

Goodwill Industries of South 

Texas, Inc. (NISH) 

The LC Foundation, Inc. (NISH) 

Nueces County Mental Health Mental 

Retardation Community Center (NISH) 

South Texas Lighthouse 

for the Blind (NIB)

Dallas 

Dallas Lighthouse for the Blind, Inc. (NIB) 

El Paso 

El Paso Lighthouse for the Blind (NIB) 

Let's Go To Work (NISH) 

ReadyOne Industries, Inc. (NISH) 

Fort Worth 

Expanco, Inc. (NISH) 

Goodwill Industrial Services 

of Fort Worth, Inc. (NISH) 

Tarrant County Association 

for the Blind (NIB) 

Houston 

Arbor Products, Inc. (NISH) 

CRI Federal Services (NISH) 

Lighthouse for the Blind 

of Houston (NIB) 

On Our Own Services, Inc. (NISH) 

Southeast Vocational Alliance, Inc. (NISH) 

Lufkin 

Burke Center, Inc. (NISH) 

San Angelo 

Concho Resource Center (NISH) 

MHMR Services for the Concho Valley (NISH) 

West Texas Lighthouse for the Blind (NIB) 

San Antonio 

Goodwill Industries of San Antonio (NISH) 

Mavagi Enterprises, Inc. (NISH) 

San Antonio Lighthouse for the Blind (NIB) 

South Texas Housing and Community 

Development Corporation, Inc. (NISH) 

Training, Rehabilitation, & Development 

Institute, Inc. (NISH) 

World Technical Services, Inc. (NISH) 

Tyler 

East Texas Lighthouse 

for the Blind (NIB) 

Wichita Falls 

Beacon Lighthouse, Inc. (NIB) 

North Texas State Hospital (NISH) 

Work Services Corporation (NISH)

UTAH

Clearfield 

Pioneer Adult Rehabilitation Center Davis 

County School District (NISH) 

Ogden 

Enable Industries Incorporated (NISH) 

Salt Lake City 

Utah Industries for the Blind (NIB) 

Community Foundation 

for the Disabled, Inc. (NISH)

VIRGINIA

Alexandria 

ServiceSource, Inc. (NISH)

Caption: Jesse Tran, Dallas Lighthouse for the Blind

"Working with the AbilityOne Program is not only 

something that feels right but also it is right on the 

bottom line." 

- JAMES FOLEY, ENVIRONMENTAL PROTECTION AGENCY 

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Arlington 

Sheltered Occupational Center of Northern 

Virginia, Inc. (NISH) 

Atkins 

Mount Rogers Community Services 

Board (NISH) 

Charlottesville 

Virginia Industries for the Blind (NIB) 

WorkSource Enterprises (NISH) 

Chesapeake 

Chesapeake Service Systems, Inc. (NISH) 

Farmville 

Southside Training Employment Placement 

Services, Inc. (NISH) 

Fredericksburg 

Rappahannock Goodwill 

Industries, Inc. (NISH) 

Hampton 

The Arc of the Virginia Peninsula, Inc. (NISH) 

Harrisonburg 

Friendship Industries, Inc. (NISH) 

Leesburg 

Every Citizen Has Opportunities, Inc. (NISH) 

Lynchburg 

Lynchburg Sheltered Industries, Inc. (NISH) 

Manassas 

Didlake, Inc. (NISH) 

Norfolk 

Louise W. Eggleston Center, Inc. (NISH) 

Petersburg 

Progressive Adult Rehabilitation Center, Inc. 

Portsmouth 

Portco, Inc. (NISH) 

Richmond 

Goodwill Services, Inc (NISH) 

Richmond Area Association for Retarded 

Citizens (NISH) 

Roanoke 

Goodwill Industries of the Valleys, Inc. (NISH) 

Springfield 

MVLE, Inc. (NISH) 

Virginia Beach 

Community Alternatives, Incorporated (NISH) 

Sara's Mentoring Center, Inc. (NISH) 

Winchester 

NW Works. Inc. (NISH)

WASHINGTON

Bellingham 

Cascade Christian Services (NISH) 

Lake Whatcom Residential and Treatment 

Center (NISH) 

Bremerton 

Holly Ridge Center (NISH) 

Peninsula Services (NISH) 

Skookum Educational Programs (NISH)

Clarkston 

Asotin County Community Services (NISH) 

Issaquah 

AtWork! (NISH) 

Kennewick 

Columbia Industries (NISH) 

Oak Harbor 

New Leaf, Inc. (NISH) 

Olympia 

Morningside (NISH) 

Seattle 

The Lighthouse for the Blind, Inc. (Seattle 

Lighthouse) (NIB) 

Northwest Center (NISH) 

Provail (NISH) 

Spokane 

Good Works, Inc. (NISH) 

Skils'kin (NISH) 

Sumner 

VADIS (NISH) 

Tacoma 

Goodwill Contracting Services (NISH) 

Walla Walla 

Lillie Rice Center (NISH) 

Yakima 

Yakima Specialties, Inc. (NISH)

WISCONSIN

Eau Claire 

L. E. Phillips Career Development 

Center, Inc. (NISH) 

Elkhorn 

VIP Services 

Fond du Lac 

Brooke Industries, Inc. (NISH) 

Fort Atkinson 

Opportunities, Inc. of Jefferson County (NISH) 

Green Bay 

ASPIRO, Inc. (NISH) 

La Crosse 

ORC Industries, Inc. (NISH) 

Madison 

Madison Area Rehabilitation 

Centers, Inc. (NISH) 

Milwaukee 

Associated Industries for the Blind (NIB) 

Goodwill Industries of Southeastern 

Wisconsin, Inc. (NISH) 

Milwaukee Center for Independence, 

Inc. (NISH) 

Wiscraft Inc.-Wisconsin Enterprises for the 

Blind (NIB) 

Racine 

Lakeside Curative Services, Inc. (NISH) 

Waukesha 

Waukesha Training Center, Inc. (NISH)

West Allis 

Industries for the Blind, Inc. (NIB) 

Wisconsin Rapids 

ODC Government Services, Inc. (NISH)

WEST VIRGINIA

Bridgeport 

Job Squad, Inc. (NISH) 

Buckhannon 

Buckhannon-Upshur Work Adjustment 

Center, Inc. (NISH) 

Charleston 

Goodwill Industries of Kanawha 

Valley, Inc. (NISH) 

Craigsville 

The Sheltered Workshop of Nicholas County, 

Inc. (NISH) 

Huntington 

Goodwill Industries of KYOWVA 

Area, Inc. (NISH) 

Prestera Center for Mental Health 

Services, Inc. (NISH) 

Maben 

Integrated Resources, Inc. (NISH) 

Parkersburg 

SW Resources, Inc. (NISH) 

Ronceverte 

Gateway Industries, Inc. (NISH) 

Star City 

PACE Training and Evaluation Center, 

Inc. (NISH) 

Weirton 

Hancock County Sheltered 

Workshop, Inc. (NISH) 

Wheeling 

Russell Nesbitt Services, Inc. (NISH)

WYOMING

Cheyenne 

Magic City Enterprises, Inc. (NISH) 

Goodwill Industries of Wyoming, Inc. (NISH) 

Worland 

Northwest Community Action Programs of 

Wyoming, Inc. (NISH) 

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Page 44 of 45

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Caption: Alvin Ramlu 

In June 2006, SPC Alvin Ramlu and his team were 

on a three-vehicle convoy operation in Afghanistan 

when they were ambushed by a suicide bomber 

followed by an enemy engagement. Despite being 

wounded, SPC Ramlu called in a medical evacuation 

and was later awarded the Combat Action Badge for 

his actions. Upon returning to the United States, SPC 

Ramlu was diagnosed with Traumatic Brain Injury 

(TBI) and Post Traumatic Stress Disorder (PTSD), 

making it nearly impossible for him to stop reliving 

the horrific experience. Simple actions like driving 

down the street became mentally challenging. 

When Ramlu was medically retired from the Army, he 

was given a second chance by the AbilityOne Program 

to lead a productive life while serving his country. 

Through the Program's nonprofit Project HIRED, which 

operates call centers in five locations in California, 

Ramlu helps fellow veterans by answering calls for 

the Veterans Administration Hospital in Mather, 

Calif. Today, SPC Ramlu and his wife are grateful to 

the AbilityOne Program and Project HIRED for giving 

him the chance to enter the civilian workforce.

Caption: David Gwin 

Since 2002, David Gwin has served as a telephone 

switchboard operator for NewView Oklahoma 

(formerly Oklahoma League for the Blind) at 

Tinker Air Force Base. Many people look forward 

to hearing "Operator 15" when they call in 

because of his excellent customer service skills. 

He started his career at the agency in 1995 with 

summer employment while in high school. 

Gwin is truly a valued team member and has 

earned respect and admiration from his co

workers, base personnel and customers because 

of his strong work ethic and personal character. 

He has received numerous "Profiles in Success" 

recognitions for exemplary on-the-job performance. 

In 2009, Gwin received National Industries for 

the Blind's Peter J. Salmon Employee of the Year 

Award in recognition of his accomplishments. 

Gwin was diagnosed with retinal blastoma at age 

two, resulting in the loss of both of his eyes. He was 

a high achiever in school, graduating valedictorian 

of his class with honors in wrestling, jazz band, 

history and piano. Gwin graduated from East Central 

University in Ada, Okla., with a Bachelor of Science 

degree in sociology and communications minor.

Caption: Jamie Shepherd This is my calling. I think I was nine or 10 when 

my Dad put a wrench in my hand," Jamie Shepherd 

says; she has been fixing vehicles ever since. Today, 

she is a dedicated AbilityOne employee, helping to 

maintain critical fleet maintenance on U.S. Army 

trucks and ambulances at Ft. Lewis Army Base 

in Washington. Shepherd is also a U.S. Army and 

National Guard Veteran with a spinal disability. 

Despite this, however, "I'm usually the first one [to 

arrive] in my motor pool every morning" Shepherd 

describes how her co-workers pitch in to help each 

other, complementing each other's skills, in order 

to fulfill their customer's needs and expectations. 

"I've come to work not feeling like giving my all," 

she admits, but then I realize that our guys [at war] 

have to have this truck to complete their mission. 

I'm honored to work for a company like this:"

"I know that I'll be alright as long as I can work and bring 

home a paycheck; and the AbilityOne Program makes that 

possible for me and thousands of others who desperately 

need it." -ALVIN RAMLU 

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Page 45 of45

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"The valuable feedback we heard from employees, partners 

and customers during the L3T visits will guide the 

Committee in leading AbilityOne into the future. We look 

forward to continuing the story in our 2010 annual report." 

-ANDREW D. HOUGHTON, COMMITTEE CHAIRPERSON

Caption: From left to right: James Omvig Commitee Vice Chairperson; Tina Ballard, Committee Executive Director; Jeff Dolven, Skookum CEO; and Louis Batalot, Committee Director

Caption: Committee member Abram Claude (left) meets AbilityOne employees 

Robert Nagel (center) and Bill Allen (right) during an L3T visit to the Bobby 

Dodd Institute.

Caption: Committee member Robert Kelly (right) greets AbilityOne employee 

Scott Gibbs during an L3T visit to Challenge Unlimited. 

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Caption: "Gvernment is competent when all who 

compose it work as trustees for the whole 

people We are determined to make every 

American citizen the subject of the country's 

interest and concern." 

-President Franklin Delano Roos

Second Inaugural Address 

January 20, 1937

COMMITTEE FOR PURCHASE FROM PEOPLE 

WHO ARE BLIND OR SEVERELY DISABLED 

1421 JEFFERSON DAVIS HIGHWAY 

JP2, SUITE 10800 

ARLINGTON, VA 22202-3259 

TELEPHONE. 703-603-7740 

FAX: 703-603-0655 

INFO@ABILITYONE.GOV 

WWW.ABILITYONE.GOV