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[Federal Register Volume 79, Number 18 (Tuesday, January 28, 2014)]
[Notices]
[Pages 4456-4457]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-01601]

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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID: DoD-2013-OS-0127]

Submission for OMB Review; Comment Request

AGENCY: Defense Finance and Accounting Service (DFAS), DoD.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of an effort to streamline the process to seek 
feedback from the public on service delivery, DFAS has submitted a 
Generic Information Collection Request (Generic ICR): ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery '' to OMB for approval under the Paperwork Reduction Act (PRA) 
(44 U.S.C. 3501 et seq.).

DATES: Comments must be submitted by February 27, 2014.

FOR FURTHER INFORMATION CONTACT: Fred Licari, 571-372-0493.

SUPPLEMENTARY INFORMATION:
    Title and OMB Number: Generic Clearance for the DFAS Customer 
Satisfaction Surveys; OMB Control Number 0730-0003.
    Needs and Uses: The information collection requirement is necessary 
to determine the kind and quality of services DFAS customers want and 
expect, as well as their satisfaction with DFAS's existing services. 
The information collected will be used internally to determine where 
and to what extent services are satisfactory and to identify areas for 
improvement. With the cooperation of the Office of Personnel Management 
(OPM), DFAS conducts annual Customer Satisfaction Surveys of various 
customer populations, expected to number 3 separate annual surveys that 
involve members of the public, administered in May of each year. The 
surveys are the Contractor Survey, Retiree and Annuitant Survey and 
Vendor Pay Survey. In addition, an invitation to complete a brief ad-
hoc survey is sent out to anyone who either accesses the MyPay system 
or interacts with a MyPay representative. Survey respondents under this 
generic clearance may include contractors, vendors, annuitants, and 
retired civil service employers. A 60-day Federal Reserve Notice was 
published on August 2, 2013 (78 FR 46928). No public comments were 
received.
    Type of Request: Extension.
    Affected Public: Individuals or Households.
    Respondent's Obligation: Voluntary.

Annual Estimates

A. Annual Surveys

    Expected Annual Number of Activities/Collections: 3.
    Annual Number of Respondents: 48,100.
    Responses per Respondent: 1.
    Annual Number of Responses: 48,100.
    Frequency of Response: Annual.
    Average Burden per Response: 8 minutes.
    Annual Burden Hours: 6,413.

B. Ongoing Ad-Hoc Surveys

    Annual Number of Respondents: 17,500.
    Responses per Respondent: 1.
    Annual Number of Responses: 17,500.
    Frequency of Response: On occasion.
    Average Burden per Response: 2 minutes.
    Annual Burden Hours: 583.

C. Totals

    Annual Number of Respondents: 65,600.
    Responses per Respondent: 1.
    Annual Number of Responses: 65,600.
    Frequency of Response: On occasion.
    Average Burden per Response: Approximate 6.4 minutes.
    Annual Burden Hours: 6,996.

3-Year Estimates: The 3-Year Ceiling for This Generic Collection

A. Annual Surveys

    Total Expected Number of Activities/Collections: 9.
    Total Number of Respondents: 144,300.
    Responses per Respondent: 1.
    Total Number of Responses: 144,300.
    Frequency of Response: Annual.
    Average Burden per Response: 8 minutes.
    Total Burden Hours: 19,239.

B. Ongoing Ad-Hoc Surveys

    Total Number of Respondents: 52,500.
    Responses per Respondent: 1.
    Total Number of Responses: 52,500.
    Frequency of Response: On occasion.
    Average Burden per Response: 2 minutes.
    Total Burden Hours: 1749.

C. Totals

    Total Number of Respondents: 196,800.
    Responses per Respondent: 1.
    Total Number of Responses: 196,800.
    Frequency of Response: On Occasion.
    Average Burden per Response: Approximate 6.4 minutes.
    Total Burden Hours: 20,988.
    OMB Desk Officer: Ms. Jasmeet Seehra.
    Written comments and recommendations on the proposed information 
collection should be sent to Ms. Jasmeet Seehra at the Office of 
Management and Budget, Desk Officer for DoD, Room 10236, New Executive 
Office Building, Washington, DC 20503.
    You may also submit comments, identified by docket number and 
title, by the following method:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make

[[Page 4457]]

these submissions available for public viewing on the Internet at 
http://www.regulations.gov as they are received without change, 
including any personal identifiers or contact information.
    DoD Clearance Officer: Ms. Patricia Toppings. To request additional 
information please contact Ms. Toppings, DoD Clearance Officer, at WHS/
ESD Information Management Division, 4800 Mark Center Drive, East 
Tower, Suite 02G09, Alexandria, VA 22350-3100.

    Dated: January 23, 2014.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2014-01601 Filed 1-27-14; 8:45 am]
BILLING CODE 5001-06-P
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