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1. Overview 

# FAMILY ASSISTANCE PLAN Rev. 01 -10/APR/2013

1.1. The purpose of this PRIVILEGE STYLE, SA ("PRIVILEGE STYLE") Family Assistance Pian isto provide company personnel with the guidelines, procedures and training that will enable them to act in the best interests of the families of passengers involved in any aircraft accident invoiving PRIVILEGE STYLEaircraft and resulting in a major loss of life, to treat survivors and families with dignity, and to respect the cultural and religious backgrounds of survivors and their families. 1.2. This document is a part of a larger effort, which includes the U.S. National Transportation Safety Board, other government entities and appointed independent non-profit organizations, to assist survivors and families in the event of an aviation disaster. 1.3. This document is a part of the Emergency Response Plan (ERP)of PRIVILEGE STYLEand it Isapproved bythe Accountable Manager.
2. Pre-Response Planning 2.1. In accordance with the Foreign Air Carrier Family Assistance Act of 1996 (49 U.S.C. Section 1136 & Section 41313), as amended by Vision 100 - Century of Aviation Reauthorization Act, PRIVILEGESTYLEwill publish this Family Assistance Plan and Insert this plan into all appropriate company manuals. 2.2. The treatment offamilies of non-revenue passengers (and any other victim of the accident) will be the same as the treatment of the families of revenue passengers. 2.3. The PRIVILEGE STYLE Crisis Management Team (CMT) will be utilized to respond to likely needs of survivors and families. 2.4. Training will be based upon employee's responsibilities and PRIVILEGESTYLE will provide logistical support to the Crisis Management Team (CMT). 2.5. Training of family assistance personnel will be conducted in conjunction with PRIVILEGESTYLE'straining recognizing that: 2.5.1. A list of trained family assistance personnel will be maintained in the PRIVILEGESTYLEEmergency Response Plan (ERP). 2.5.2. Personnel who are in public contact positions need to know how to respond to Inquiries and facilitate responses to them. 2.5.3. Families may seek assistance from PRIVILEGESTYLEat airports that are neither the origin nor the destination ofthe flight. 2.5.4. Simulations of the Pian wili be held annually in addition to participation in local disaster drills. 2.5.5. After an aviation disaster involving a PRIVILEGE STYLEaircraft, a tollfree "800" number in the U.S.A. will be published for the use of families to inquire about passengers. 2.5.6. It is PRIVILEGE STYLE's policy that manifest information will oniy be released by the designated PRIVILEGESTYLECoordinator to the proper NTSB authorities, the director of family support 

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# FAMILY ASSISTANCE PLAN Rev. 01-10/APR/2013 under Section 1136 (a) (1), the organization designated for the accident under Section 1136 (a) (2), the PRIVILEGESTYLENTSBFamilyAssistance Coordinator, PRIVILEGESTYLE'sAccountable Manager or their authorized representatives for such purpose. Any other release of manifest information is considered unauthorized and prohibited. 2.5.7. PRIVILEGESTYLEwill inform family members (or family friends or clergy who are with the family) at an appropriate time, but as early as possible after being notified, that it is critical that they contact their famiiy dentist to obtain the dental records and dental x-rays of their ioved one. PRIVILEGESTYLEwill ask the family to have the records and x-rays sent by special courier to the address of the hotel where the joint family support operations center wili be located. Packages should be addressed to the Director of Family Support Services, and NTSB. If the family is coming to the site the next day, the family may arrange to hand-carry these documents. If the family is already at the accident site or arrives without making these arrangements, the Family Support Services personnel will coordinate with the family's dentist to obtain the dental records and dental x-rays. 2.5.8. PRIVILEGE STYLE will ensure that its employees and agents receive adequate training to meet the needs of survivors and family members following an accident.
3. Passenger Manifest, Ticket Reconciliation and Notification 3.1. In order to determine which passengers actually boarded the fiight, PRIVILEGESTYLEpersonnel immediately after the accident wiil begin a review of the following: 3.1.1. On board Passenger Manifest. 3.1.2. Standby passengers. 3.1.3. Non-revenue passengers.. 3.1.4. Re-routed passengers. 3.1.5. Passengerswho cancelled their reservation. 3.1.6. Jump seat riders. This process could bedelayed by persons traveling under different names. 3.2. PRIVILEGE STYLEwill release, upon request, to the NTSB Family Services Director a passenger list. This would be upon the firm understanding that the list reflects the best available information at the time of the request, that it may have inaccuracies and it may not becomplete. 3.2.1. All personnel involved with handling the manifest will be briefed as to the confidential/sensitive nature ofthis information. 3.2.2. All appropriate manifest lists will be stamped "PRELIMINARY AND UNCONFIRMED"with date, time and list number. 3.2.3. PRIVILEGESTYLEwill update the list periodically. 3.2.4. Uponrequest, PRIVILEGESTYLEwill providetothe U.S. Department ofState information in its possessionaboutforeign passengers. @PrivilegeStyle-Co SonFangos 1ODA,31d 7A;07007 PalmadeMallorca(Spain)

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# FAMILY ASSISTANCE PLAN Rev. 01-10/APR/2013
3.2.5. PRIVILEGE STYLEwill coordinate as necessary with the U.S. Department ofJustice for family meetings to explain Department ofJustice services. 3.3. Notification Procedures 3.3.1. As soon as information becomes available on each passenger, that passenger'sfamily will benotified. 3.3.1.1. Notification to family members will be made prior to release of the passenger's nametothe pubiicand, tothe extent practical, in person. 3.3.2. PRIVILEGESTYLEpersonnel making the notification will be suitably trained asnoted in Paragraphs2.4, 2.5 and 2.5.8 ofthis document. 3.3.3. PRIVILEGESTYLEwill secure a facility for family members that will insure privacyfrom solicitors andthe media. 3.3.4. After coordination with NTSB, PRIVILEGESTYLEwill provide ajoint support operations centerto provide logistical support tothe U.S.federal staff. 3.3.5. As appropriate, PRIVILEGESTYLEwill continually update the public on the progress offamily notification. 3.4. Confidential/Sensitive Information 3.4.1. As stated in paragraph 2.5.7 of this document, any unauthorized release of manifest Information is prohibited.
4. Passenger Identification 4.1. Medical Examiner / Coroner 4.1.1. The medical examiner or coroner is responsible for the positive Identification of fatalities. 4.1.1.1. If the victim has died, the medical examiner will coordinate with Family Support Services to provide official notification of death to family. 4.1.1.2. For injured passengers, the hospital is responsible for status updates and either the hospital or PRIVILEGESTYLEwill advise the famiiies.
5. Family Accessto the Accident Site 5.1. The NTSBhas accident site jurisdiction. 5.2. Within the iimits established by the authorities, PRIVILEGE STYLE wiil respond to family requests for accessto the accident scene. 5.3. PRIVILEGE STYLEwill assist up to two members (exceptions would be made as individual cases and cultural differences would have to be considered) of the family of a passenger traveling to the location of the accident and provide for the physical care ofthe family while the family isstaying .atsuch location. 5.3.1. For purposes of this pian, "Family" shail mean legal or common law spouse, parents or children of the injured / deceased. If the deceased has no family asdefined, upto two close iiving relatives would beconsidered "Family." @Privilege Style. COSon Fangos 1aOA,Sid7A;07007 PalmadeMallorca(Spain)

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5.3.2. Physical care incudes: 

# FAMILY ASSISTANCE PLAN Rev. 01-10/APR/2013

5.3.2.1. Transportation to and from accident city. 5.3.2.2. Transportation to and from accident site. 5.3.2.3. Hotel accommodations at accident city for a reasonable time period. 5.3.2.4. Meal voucher during hotel stay and day of travel to and from the accident city.
6. Human Remains and Personal Effects 6.1. The medical examiner is responsible for the disposition of identifiable and unidentifiable human remains. 6.2. PRIVILEGESTYLEshall work with authorities to return identifiable personal effects to victim's family rather than having PRIVILEGESTYLEbecomeacustodian of them; PRIVILEGE STYLE and the authorities will work together to determine disposition of unidentifiable personal effects.

. 6.3. Personal effects that come into the control of PRIVILEGE STYLE will be handled in the following manner after release from the NTSB: 6.3.1. PRIVILEGE STYLEwill consult with each family about the disposition of personal effects that are in PRIVILEGESTYLE'scontrol. 6.3.2. PRIVILEGESTYLEwill return to the family, if requested, any passenger's possession that is under the control of PRIVILEGESTYLE. 6.3.3. PRIVILEGESTYLEwill retain for 18 months period any unclaimed property of a passenger that is under PRIVILEGESTYLE'scontrol. 6.3.4. PRIVILEGESTYLEwill consult with the families about the construction by PRIVILEGESTYLEof any planned monument, including the inscription on :it. '. 6.3.5. PRIVILEGE STYLEwill only be able to return personal effects that come into PRIVILEGESTYLE'scontrol once permission of the NTSBhas been obtained asthe Items may have some bearing on the accident investigation.
7. Liability for Man-Made Structures 7.1 In accordance with the 49 U.S.C. Section 41313 (c), in the event of an accident resulting in significant damage to man-made structures or nongovernment-owned property on the ground, PRIVILEGE STYLE shall promptly provide written notification directly to the owner of liability for any property damage and the means for obtaining compensation. Such notice shall advise the owner: a) to contact the property insurer asthe authoritative source for coverage and compensation information; b) to not rely on unofficial information offered by PRIVILEGE STYLE's representatives about compensation by PRIVILEGE STYLE for accident-site property damage; and c) to obtain detailed evidence of property damage assoon as possible following the accident, consistent with restrictions to the accident site.

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# FAMILY ASSISTANCE PLAN Rev. 01-10/APR/2013
8. Simultaneous Electronic Transmission of NTSBHearings 8.1 In accordance with 49 U.S.c. Section 41313 (c), in the event of an accident in which the NTSBconducts a public hearing or comparable proceeding at a location more than eighty (80) statute miles from the accident site, PRIVILEGESTYLEshall ensure the proceeding is made available ,simultaneously by electronic means at a location open to the public at the origin city and destination city of the PRIVILEGE STYLEflight, ifthat city is located in the United States.
9. Relationship with Designated Independent Organization 9.1. PRIVILEGE STYLEwill work with the independent nonprofit organization that is designated under 49 U.S.c. Section 1136 (a) (2) to provide mental health and counseling services to families. 9.1.1. Mental health services can be coordinated on a local basis through the nonprofit organization or these services can be brought in from another city where the airline may have a Mental Health professional on retainer. 9.1.2. Should long-term counseling be required, PRIVILEGE STYLE wili coordinate with the nonprofit organization appointed by the NTSB, the family and the company providing the service. 9.2. PRIVILEGE STYLEwili develop a procedure to pay reasonable compensation to the NTSB-designated independent non-profit orgqnization as required by 49 U.S.c. Section 41313 (C) (11) where the nature and scope of its work and the kind ofcosts to be incurred have been discussed and agreed in advance. 9.3. PRIVILEGE STYLEwill coordinate with family members as to their need for American RedCrossfor assistance. 9.4. PRIVILEGESTYLEwill participate in the daily coordination meetings to review daily activities, resoive problem areas, and to synchronize future family support operations and activities.
10. Third Party Service Provider 10.1 In order to fulfill its obligations under this Plan, PRIVILEGE STYLEmay contract with third party service providers who specialize in aviation disaster response services. PRIVILEGE STYLEwill work with any such third party service providers to carry out the responsibilities undertaken in this Plan.
11. Filing of this document with NTSBand U.S. DOT 11.1 Pursuant with the Foreign Air Carrier Family Assistance Act of 1996 (49 U.S.c. Section 41313(b)), this document will be filed with both the National Transportation Safety Board and the U.S. Department ofTransportation.
12. Revisions and Code-Share and Wet leasing Agreements 12.1. PRIVILEGESTYLEreserves the right to introduce changes to this plan from time to time. 12.2. PRIVILEGE STYLE does not presently have an approved code-share @Privilege Style
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# FAMILY ASSISTANCE PLAN Rev. 01-10/APR/2013 arrangement with any United States carrier. If PRIVILEGE STYLEwere to enter into such an agreement and it were approved, PRIVILEGE STYLEmay revise this plan. 12.3 PRIVILEGE STYLE may operate to' the United States through wet leasing agreements, under the callsign of such carriers. In this case, PRIVILEGE STYLE will liaise with the other air carrier and define responsibilities of both air carriers related to the emergency response. This.written agreement will be available to the NTSBand U.S. DOT.
13. Accidents Not Covered bythis Plan 13.1 PRIVILEGE STYLEwill consult with the NTSBand the Department of State if it voiuntarily provides assistance to U.S. citizens in the United States with respect to accidents outside the United States not covered by this plan involving loss of life.
14. Emergency Contact Information 14.1 PRIVILEGE STYLE's 24-hour Operations Control Center (OCC) is located in Palma de Mallorca, Spain. Any agent of the U.S. government may contact Operations Control Center personnel at any time by:

@PrivilegeStyle.CoSonFangos100A, 3,d7A;07007 PalmadeMa!lorca(Spain)