/ ' U.S . Departmen t o f Transportatio n Federa l Aviatio n Administratio n Operation s Specification s D089 . Maintenanc e Tim e Limitation s Sectio n H Q Control : H Q Revision : 08/15/9 7

Ol a a . Th e certificat

e holde r i s authorize dto us e th e Maintenanc e Time Limitation s specifie di n th e manual/document

fo r th e aircraf

t liste din th e tabl e below : Aircraf t MM/ S CL-600-2C1 0 EMB-135-K

L EMB-135-LR EMB-145-LR SAAB-340- B Manual/Documen t Nam e an dNumbe r CR J Engineerin g Specificatio n Manua l (ESM ) Re v 9 EMB Engineerin g Specificatio n Manua l (ESM ) Re v 1 6 EM B Engineerin g Specificatio n Manua l (ESM ) Re v 1 6 EMB Engineerin g Specificatio n Manua l (ESM ) Re v 1 6 SAA B Engineerin g Specificatio n Manua l (ESM ) Rev 1 7 Manual/Documen t Dat e 05/15/0 6 11/01/0 7 11/01/0 7 11/01/0 7 05/01/0 6
b . Eac h chang e t o a

n itemmus t

b e FAA-approved . 1 . Th e Certificat

e Holder applie s fo r th e Operation s i n thi s paragraph . 2 . Suppor

t informatio n reference : Revise dt o update Embraer ES M t o Revisio n 16 . 3 . Thes e Operation s Specification s ar e approve db y directio n o f th e Administrator . 

# DIGITALL Y FA A SIGNE D 12/21/200 7 6:42:1 4 P M Wagster , Mitchel l D . Principal Maintenanc e Inspecto r 4 . Date Approval i s effective : 12/21/200 7 Amendmen t Number : 1 0 5 . I hereb y accep t

an dreceiv e th e Operation s Specification s i n thi s paragraph . 

# DIGITALL Y INDUSTR Y SIGNE D 12/21/200 7 5:58:4 9 ^P^ijjfbne , Rober

t B . A D Notificatio n Representativ e Date : 12/21/200 7

Prin t Date : 4/24/200 8 D089- 1 America n Eagl e Airlines , Inc . Certificat e No. : SIMA586 Ac

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t fistedi n th e tabl e below : i AiKtaf t

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infomafioj arej^epee: l^xkt e EM B ES M firomiBVt$i<i« i 1 6 to ^ revisio p 17 . i . TlKs e C^ieraticm s SpGoifkatiDQ s ar e apfMrove db y directio n o f

th e AdNmisttator , Wag$ter . Mttchet t

D . Piinisipa t Mainitoiua ^ Inspecto r 4 . DateAp|^HnnIi$efife(^ : 03/25/2Q0 8 5 . Ihereb y accep t

andfeceivetheOperatioi B i^iecifi^oosi n th i Aiiiendinen t Nutnber : 1 2
Bkrtoletti ^ Eri c Chie f In^to r Date : 03/17/200 8

IPrintDale ; 1/29/200 9 D089- 1 /^mraica n Eagl e Airliiies , hic . Certificat e No. : SIMA586 A2 "

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^ Advisor y Circula r P ?

Subject : Voluntar

y Disclosur e Reportin g Progra m Date : 9/8/0 6 Initiate d by : AFS-23 0 A C No : 00-58 A


### 1 . PURPOSE . a . Thi s advisor

y circula r (AC ) provide s information an dguidanc e materia

l tha t ma y b e use d b y acertificat

e holder , qualifie dfi-actional ownershi p program s (a s define di n paragraph 5 e o f thi s AC) , o

r aProductio n Approval Holde r (PAH) operatin g unde r

Titl e 1 4 o f

the Cod e of Federal Regulation s (1 4 CFR ) when voluntaril y disclosin g t o th e Federal Aviatio n Administratio n (FAA) apparent violation s o f

thos e FA A regulation s liste di n paragraph 3 . The procedure s an

dpractice s outline di n thi s AC ca n b e applie dto th e maintenance , flight operations , anti-dru g an

dalcoho l misus e preventio n programs , an dto th e manufacturin g function s o f th e PAH' s organization . The procedure s andpractice s outline din thi s A C canno t b e applie dto thos e person s who ar

e require dt

o repor t failures , malfunctions , an

ddefect s under

1 4 CF Rpar t 21 , sectio n 21. 3 an

dwh o d o no t

mak e thos e report s i n the timefram e require db y th e regulations . b . Certificat

e holders , qualifie dfractiona l ownershi p programs , an dPAH s ar

e encouraged , but no t required , t

o develo p interna

l evaluatio n program s tha

t continuall y monitor

compan y policie s andprocedure s andensure tha t th e highes t

level o f safet y an dsecurit

y complianc e i s maintained . They ma

y voluntaril y disclos e apparen t violation s o f

1 4 CF Rcovere dby thi s programin accordanc e wit h th e procedure s in thi s A

C even thoug h an interna

l evaluatio n progra mha s not been established . Guidanc e o n interna l evaluatio n program s i s containe din th e curren t editio n of A C 120-59 , Air

Carrier Interna l Evaluatio n Programs . 2 . CANCELLATION . A C 00-58 , Voluntar y Disclosur

e Reportin g Program , date dMa y 4 , 1998 , i s canceled . 3 . RELATE D REGULATIONS . Titl e 1 4 CF Rpart s 21 , 119 , 121 , 125 , 129 , 133 , 135 , 137 , 141 , 142 , 145,14 7 and , fo

r qualifie dfractiona

l ownershi p program s operatin g unde r par t 91 , subpar t K, thos e portion s o f

par t 9 1 pertainin g directly t

o th e dutie s an dresponsibilitie s o f th e progra mmanager , a s define di n par t 91 , subpar

t K o r management

specification s (MSpecs) . a . Voluntar

y disclosure o f

violation s o f

Titl e 49 of

th e Cod e o f

Federal Regulation s (4 9 CFR ) par

t 17 5 (HAZMAT ) shoul db e accomplishedi n accordanc e wit

h A C 121-37 , Voluntar y Disclosur

e Reportin g Program—Hazardou s Materials .

### A C 00-58A 9/8/0 6 b . Except a s specifiedin paragrap h 1 4 of thi s AC , th e Voluntar

y Disclosure Reporting Progra mdoe s no t

apply t o violation s by individual airmen . 4 . BACKGROUND . Civi l penahies , under th e FAA' s enforcemen

t program , hav e alway s bee n considere damean s t

o promot e complianc e wit

h th e FAA' s regulations , no t a n en di n themselves . I

n additio n t

o th e deterrenc e achieve dby th e appropriat e us e o f civi l penalties , th e publi c interes t

i s als o seive db y positiv e incentive s to promote an dachiev e compliance . Indeed , th e FA A believe s tha

t aviatio n safet

y i s wel l serve db y incentive s fo r certificate holders , qualifie dfractiona

l ownership programs , andPAH s to identif y an dcorrec t thei r ow n instance s of noncomplianc e an

dt o inves t more resource s in effort s t o preclude thei r

recurrence . The FAA' s polic y o f forgoing civi l penalt

y action s whe n on e o f

thes e entitie s detect s violations , promptl y disclose s the violation s to th e FAA , an dtake s promp t correctiv e actio n t o ensure tha t th e sam e or simila r violation s d o not

recu r i s designe dt

o encourag e complianc e wit h th e FAA' s regulations , foste r saf e operatin g practices , an

dpromote th e development o f interna l evaluatio n programs . 5 . KE Y TERMS . The following key term s an dphrase s ar

e definedt o ensure astandar d interpretatio n an

dunderstandin g o f

th e FAA' s voluntar

y disclosur

e policy . a . Evidence . For

the purpos e o f

voluntar y disclosure , evidenc e generall y shoul db e in the for mo f written documentatio n o r

report s tha

t suppor t acertificat

e holder's , qualifie dfractiona l ownershi p program's , or

PAH' s analysi s o f

th e disclose dapparen

t violatio n andth e resultin g element s of

the propose dcomprehensiv e fix. Evidenc e generally come s fro mth e followin

g fou r elements : (1 ) Document s or

manual s reviewed . (2 ) Equipmen

t examined . (3 ) Activitie s observed . (4 ) Interview data . b . Comprehensiv e Fix . (1 ) A comprehensiv e fix i s a n action , o r

actions , propose dby th e certificate holder , qualifie dfiractional ownership program , o r PAH andaccepte db

y th e principal inspector

(PI ) (se e definitio n in paragrap h 5d

) to preclud e recurrenc e of th e apparen

t violatio n tha

t ha s bee n voluntarily disclose dunde

r thi s program . (2 ) A schedul e of

th e date s an

devent s encompasse db y th e comprehensiv e fix mus t b e establishe dan

dinclude di

n aletter o f correction . c . Satisfactory Fix . A satisfactor y fix i s acomprehensiv e fix, i n whic h al l correctiv e measure s hav e bee n complete do n schedul e andare satisfactor y to the FAA . d . PI . Unde

r th e Voluntar

y Disclosur

e Reportin g Progra

m(VDRP) , P

I refer s t o th e appropriat e maintenance , avionics , operation s inspector , or othe r designate dFAA officia

l o f the progra moffice responsibl e fo

r oversight o f th e are ao f

noncomplianc e involve di n the disclosure . Pag e 2 Pa r 3


## a

### 9/8/0 6 A C 00-58A NOTE : Th e designate dFA A officia l for voluntar y disclosur e concernin g anti
dru g an dalcoho l misus e preventio n progra mviolation s i s th e Branc h Manager , Complianc e an dEnforcemen t Branch , Dru g Abatemen t Division , FAA Headquarters . e . Qualifie dFractiona l Ownershi p Programs . Fractiona l ownershi p program s ar

e definedin par

t 91 , subpar

t K andassociate dMSpecs . Participatio n i n the VDR P b y afractiona

l ownershi p progra mi s limite db y th e following : (1 ) Onl y programmanager s authorizedi n accordanc e wit h par t 91 , subpar

t K and MSpecs , ma

y participate i n th e VDRP . (2 ) Voluntar

y disclosure s o f

apparen t violation s b y afractiona

l ownershi

p progra mma y only b e submittedb y th e programmanager , o r a n authorize drepresentative . (3 ) Voluntar

y disclosure s b y fractiona

l ownership program s ar

e limite dto apparent violation s pertainin g directl y t o th e dutie s an dresponsibilitie s o f

th e progra mmanager , a s definedin par

t 91 , subpar

t K an dMSpecs . 6 . VOLUNTAR

Y DISCLOSUR E POLICY . The FA A believe s tha

t the open sharin g o f apparen t violation s andacooperativ e a s wel l a s a n advisor y approac h t

o solvin g problem s wil l enhanc e andpromot

e aviatio n safety . Certificat e holders , qualifie dfractiona l ownership programs , an

dPAH s wil l receiv e alette r of correctio n in lieu o f

civi l penalt

y actio n fo

r covere d instance s of

noncomplianc e tha

t ar e voluntarily disclose dto th e FA A i n accordanc e wit

h th e procedure s se

t fort h in thi s AC . Onc e the lette r o f correctio n i s issued , the cas e wil l b e 9onsidere dclosedunles s th e agreed-upo n comprehensiv e fix i s no t satisfactorily complete dby th e appropriat

e entity . a . In evaluatin g whether

a n apparen t violatio n i s covere db y thi s policy , th e FA A wil l ensur e tha t the following five condition s ar e met : (1 ) The certificate holder , qualifiedfractiona l ownershi p program , o r

PAH ha s notifie d th e FA A o f th e apparen

t violatio n immediatel

y afte r detectin g it

an dbefor e th e Agenc y ha s learne do f it b y othe r means . (2 ) The apparent

violatio n wa s inadvertent . (3 ) The apparent

violatio n doe s not

indicat e alack , or

reasonabl e question , o f qualificatio n of

the certificate holder , qualifiedfractiona l ownership program , o r

PAH . (4 ) Immediat

e action , satisfactor

y t o th e FAA , wa s take n upo n discover y t o terminate th e conduc t

tha t resulte di n th e apparen

t violation . (5 ) Th e certificate holder , qualifie dfractiona l ownership program , or

PA H ha s develope do

r i s developin g acomprehensiv e fix an dschedul e o f

implementatio n satisfactor y to th e FAA . The comprehensiv e fix include s afollowu p self-audi t

to ensur e tha t th e actio n take n correct s th e noncompliance . Thi s self-audit i s i n additio n t o an

y audit s conductedb y th e FAA .

Pa r 5 Pag e 3

### A C 00-58 A 9/8/0 6 b . Except a s specifiedin paragrap h 7 c below , th e FA A ordinarily wil l no t

forgo lega l enforcemen

t actio n i f th e certificate holder , qualifie dfractiona l ownershi p program , o

r PA H inform s the FA

A of th e apparen t violatio n during , o r

i n anticipatio n of

, a n FA A investigation/inspectio n or

in associatio n wit

h a n acciden t o r incident . c . The procedure s t

o b e followedwhe

n applyin g th e voluntar

y disclosure polic y ar

e furthe r describe din the following paragraphs . 7 . PHAS E I : NOTIFICATIO N T O TH E FA A O FA N APPAREN T VIOLATION . Except a s specifiedbelow , the voluntar y disclosur

e polic y applie s onl

y when notificatio n of

a n apparen t violatio n i s mad

e t o the FA A b y th e certificat

e holder , qualifiedfractiona l ownership program , o

r PA H immediatel

y afte r th e apparen

t violatio n ha s bee n discovere dby tha t regulate dentity , an

d befor e the FA A learn s o f

th e apparent

violatio n b y some othe

r means . a . Us e o f th e Web-Base dVDR P for Notificatio n o

f an Apparen t

Violation . For authorize duser s o f

the Web-base dVDRP , notificatio n will normally b e mad e vi athi s We b too l (se e Appendix 1) . (1 ) For regulate dentitie s authorize dus e o f th e Web-base dVDRP , submissio n of a voluntar y disclosur

e vi ath e Web-base dVDR

P systemwil l result

in automate dnotificatio n o f the Pi s assigne dt

o tha t certificate . (2 ) The Web-base dVDR

P syste mcontain s provision s fo r indicatin g tha

t the notificatio n proces s wa s begun vi aanother media . Whe

n acceptabl e t

o th e PI , initial notic e b y a n authorize d use r o f th e Web-basedVDR

P ma y b e submitte dorally , vi aawritte n hardcopy , or b y electroni c copy ; provided , th e regulate dentit y enter s th e initia

l notificatio n datavi ath e Web-base dVDR P systemwithin 7 2 hour s o f

th e origina

l notification . However , complianc e wit h th e 10
- (o

r 30- ) day limit fo r submissio n o f

th e writte n repor

t wil l b e base don th e dat

e o f th e origina

l notification , regardles s of

th e submissio n mean s or

media . NOTE : Fo r

regulate dentitie s no t

ye t authorize dus e o

f th e Web-base dVDRP , th e notificatio n of

a n apparen t

violatio n wil l b e submitte dorally , vi aawritte n hardcopy , o r

b y electroni c copy . Th e forma t for writte n voluntar y disclosure s b y regulate dentitie s no t

authorize dus e o

f th e Web-base dVDR P i s provide di n Appendi x 2 . b . Notificatio n b y th e Certificat e Holder , Fractiona l Ownershi p Program , o r th e PAH o f a n Apparen t

Violation . When acertificat e holder , fractiona

l ownershi p program , o r

PA H notifie s th e FA

A o f a n apparent violation , contac t

mus t b e made with , o r

directe dto , th e appropriate PI . I t

i s FA A polic y tha

t initia l notificatio n shoul db e accomplishe do n atimel y basis , ordinarily withi n 24 hour s o f th e discover

y o f th e apparen

t violation . However , a

n inspecto r ma y accep t disclosure s tha

t excee dthe 2 4 hour

polic y when th e inspecto r determine s tha t alater submissio n i s justifie dbase don th e specifi c circumstances , an di n vie w o f thos e circumstances , th e submissio n i s stil l considere dtimely . For example , avoluntar

y disclosur

e base don acompan

y violatio n reveale di

n a n Aviatio n Safet

y Actio n Progra

m(ASAP) repor

t ma y requir e mor e tha t 2 4 hour s fro

mthe submissio n o f

tha t ASA P repor t i n order fo r th e responsibl e compan

y entit y to become awar

e o f th e infonnatio n in th e report andt o initiate a voluntar y disclosure . The FA

A retain s sol e discretio n i n determinin g whether avoluntar

y Pag e 4 Pa r 6

### 9/8/0 6 A C 00-58 A disclosur e receive dlater

than 24 hour s afte

r discover y o f th e violatio n i s timely . Th e certificat e holder , fractiona

l ownershi p program , or

PA H shoul dtherefor

e not dela y notificatio n fo

r any reason , an dshouldaddress , to th e maximu mexten t possible , th e following item s wit h th e PI : (1 ) A brief

descriptio n o f

the apparen

t violation , includin g a

n estimate o f

the duratio n of time tha t i t remainedundetected , a s wel l a s ho w an dwhe n i t wa s discovered . (2 ) Verificatio n that

noncomplianc e cease dafte r i t wa s identified . (3 ) A brief

descriptio n o f

th e immediat

e actio n take n afte

r the apparen

t violatio n wa s identified , the immediat

e actio n take n to terminat

e th e conduc t

tha t resulte din th e apparen

t violation , an

dth e perso n responsibl e fo r taking th e immediat

e action . (4) Verificatio n that

a n evaluatio n i s underwa

y to determin e if

there ar e an y systemi c problem s an

dadescriptio n o f

th e correctiv e step s necessar y t o preven t th e apparen

t violatio n fro mrecurring . (5 ) Identificatio n o f

th e perso n responsibl e fo

r preparin g the comprehensiv e fix. (6) Acknowledgment

tha t adetaile dwritten repor

t wil l b e provide dt o th e P

I withi n 1 0 working days . NOTE : I n th e cas e of

voluntar y disclosure s submitte dvi ath e Web-base dVDRP , notificatio n of

th e P I i s accomplishe db y th e progra mupo n submissio n o f th e voluntar y disclosur e b y th e regulate dentity . N o furthe r notificatio n i s require d o f th e regulate dentity . c . Exceptions . If

th e FAA ha s learnedof

a n apparent violatio n by acertificat

e holder , fractiona l ownership program , or

PA H fi-oma n ASA P repor t a s describe di n th e current editio n o f A C 120-66 , Aviatio n Safet

y Actio n Program , avoluntar y disclosur

e ca n stil l b e accepte db y th e FAA , eve

n thoug h th e FA A ha s alread y learne do f

th e violatio n fro

mth e ASAP . Similarly , i f aregulate dentit

y voluntaril y agree s t

o conduct ajoin t audi t (inspection ) wit

h th e FA A durin g whic h a n apparen t violatio n i s discovere deithe r b y th e company or

FA A member s of

th e audi t (inspection ) team , th e FAA ma y accep t avoluntar

y disclosure submitte db y th e company , eve n thoug h the FA

A ha s already learne do f

the apparen

t violatio n durin g th e cours e of th e join t audit (inspection) . 8 . PHAS E II : FA A RESPONS E T O CERTIFICAT E HOLDER , FRACTIONA L OWNERSHI P PROGRAM , O RPA H NOTIFICATION . Th e P I respond s wit

h awritte n or electroni c acknowledgmen t o f th e entity' s initia

l notification . Thi s acknowledgmen t include s th e reques t fo r awritten repor

t an di s sen

t i n lie u o f aletter o f investigation ; provided , th e writte n repor t i s complete di n accordanc e wit h th e voluntar

y disclosure reportin g procedure s set fort h i n thi s A C an dAppendixe s 1 an d2 . The P I will open a

n Enforcement

Investigativ e Repor

t (EIR ) tha t will b e close dou t

wit h aletter of correction , followin g satisfactor y development

o f a comprehensiv e fix andschedul e o f implementatio n agree dupo n by th e FA A an dth e entity . NOTE : Whe n th e regulate dentity ha s submitte dth e voluntar y disclosur e vi ath e Web-base dVDRP , actio n on th e voluntar y disclosur e b y th e P I result s i n a n Pa r 7 Pag e 5

### AC 00- 5 8 A 9/8/0 6 automate delectroni c repl y t o th e regulate dentity an dan automate dopenin g o f th e Enforcemen t

Investigativ e Repor t

(EIR) . 9 . PHAS E HI : WRITTE N REPOR T O FCERTIFICAT E HOLDER , FRACTIONA L OWNERSHI P PROGRAM , O RPAH' S APPAREN T VIOLATION . Th e writte n repor t shoul db e provide dto th e PI , by th e regulate dentity , withi n 1 0 workin g day s afte r th e initia l notificatio n wa s made . A sampl e forma t fo r thi s repor t i s provide da s Appendi x 2 . I n summary , th e written repor

t shouldinclude th e followin g information : a . A lis t of th e specifi c FA

A regulation s tha

t ma y hav e bee n violated . b . A descriptio n of

th e apparent

violation , includin g th e duratio n o f tim e i t remaine d undetected , a s well a s how an dwhen i t wa s detected . c . A descriptio n of

the immediat

e actio n taken to terminate th e conduc t tha t resulte di n th e apparen t violation , includin g when i t wa s taken , an

dwho wa s responsibl e fo

r takin g th e action . d . A n explanatio n tha

t show s th e apparent

violatio n wa s inadvertent . e . Evidenc e tha

t demonstrate s th e seriousnes s o f th e apparen

t violatio n an

dth e regulate d entity' s analysi s of

tha t evidence . f . A detaile ddescriptio n of th e propose dcomprehensiv e fix , outlinin g th e planned correctiv e steps , th e responsibilitie s fo r implementin g thos e correctiv e steps , an datim e schedul e fo r completio n o f

th e fix. I f apropose dcomprehensiv e fix i s no t fully develope dwithin 1 0 workin g days , th e pertinent regulate dentit

y shouldprovid e a

t leas t a n overview of

it s Comprehensive fix plan s i

n awritte n repor

t submitte dwitlii n 1 0 workin g day s afte r th e initia l notificatio n wa s made . I

n an y event , adetaile ddescriptio n of th e comprehensiv e fix shouldb e submitte dwithi n 3 0 calenda r day s afte r initial notification . g . Identificatio n o f

the compan

y officia l responsibl e fo

r monitorin g th e implementatio n and completio n o f

th e comprehensiv e fix. 10 . PHAS E IV : WRITTE N REPOR T REVIE W B Y TH E FAA . Th e FA A works wit

h th e certificat e holder , fractiona

l ownership program , or

PA H t o ensure tha

t th e regulate dentit

y ha s identifie dan

y roo t cause s andsystemi c issue s which le dto th e apparen t violation . Thi s collaboratio n help s to ensur e tha t th e correctiv e action s containe di n th e comprehensiv e fix ar e acceptabl e t

o th e FAA . ; 11 , PHAS E V : IMPLEMENTATIO N O FA COMPREHENSIV E FI X AN D FA A i SURVEILLANCE .

a . During the implementatio n period , th e FA A an dth e pertinen t

regulate dentit

y shoul d ; ] continu e to wor k together . Th e FA

A ma y advis e an

dassis t the entit y i n correctin g an

y identifie d * 5 systemi c problems . Change s wil l b e made t o th e propose dcomprehensiv e fix whe n th e nee di s f i identified . Upon determinin g tha t the initia l implementatio n o f

th e comprehensiv e fix i s ! I satisfactory , th e P I wil l issu e alette r o f correction . Shoul dachang e t o th e comprehensiv e fix b e t | identifie dafte r issuanc e o f

th e lette r

o f correction , th e P I wil l issu e a n amendmen t t o th e lette r

o f i correctio n tha t reflect s thi s change . 

# i i I Pag e 6 Pa r 8

### 9/8/0 6 A C 00-58 A b . The FA

A monitor s th e implementatio n o f the correctiv e steps . Throughout the implementatio n period , th e FA A assesse s th e pertinent

regulate dentity' s correctiv e efforts an d to p management' s awarenes s o f thes e efforts . If

, durin g thi s period , th e FA A determine s tha

t th e step s take n b y the entit y are no t thos e documente di

n th e comprehensiv e fix, th e letter o f correctio n ma

y b e rescinded , th e investigativ e repor t ma y b e reopened , an

dappropriat

e lega l enforcemen

t action ma y b e initiated . 12 . PHAS E VI : INSPECTO RSIGNOFF . A t th e conclusio n o f

the implementatio n period , the PI make s afinal assessment . I f al l element s o f

th e comprehensiv e fix hav e bee n adequately accomplished , th e PI finds th e fix satisfactor y an dclose s the case . Th e cas e remain s subject t o reopenin g in the event

tha t th e agreed-upo n actions , outline di n the comprehensiv e fix, ar e not complete dto th e satisfactio n o f th e FAA . A statement

o f follow-u p investigation , confirming tha t the comprehensiv e fix wa s satisfactorily implemente dan dcompleted , i s prepare dto complet e th e FAA' s investigativ e package . a . The P I ha s th e authorit

y to clos e th e case . Consultatio n wit h regiona l specialists , lega

l counsel , o r othe r FA A persoime l ma

y b e accomplishe dwhen deemedappropriate b y th e PI . b . Followin g completio n o f th e agreed-upo n correctiv e action(s) , th e certificat e holder , fractiona l ownershi p program , o r

PA H conduct s aself-audit

to ensur e tha t th e actio n take

n remedie s th e problemtha

t gav e rise t

o th e apparen

t violation . c . If , following FA

A closure o f

th e invesfigativ e packag e resultin g fro mavoluntar

y disclosure , the sam

e o r simila r violation s ar

e discovere dt

o hav e occurre dprio r

to submissio n o f th e associate dvoluntar

y disclosure , th e FA

A doe s no t

reopen th e cas e unles s i

t determine s tha

t ^h e pertinent regulate dentit

y failedto comply wit

h al l th e element s o f

th e comprehensiv e fix agree dupo n b

y th e FAA an dth e entity . 13 . DISPUT E RESOLUTION . When dispute s occur regardin g the acceptanc e o f apropose d comprehensiv e fix, o r

amodificatio n thereto befor e th e fix i s considere dsatisfactory , th e P I an d th e pertinent

regulate dentit

y ma y reques t tha t th e issu e b e resolve da

t th e nex t leve l of managemen

t withi n th e FAA . Thi s procedure wil l provid e fo r a n independen

t assessment

o f th e area s i n disagreement . 14 . SEPARAT E ACTION S AGAINS T AIRME N O ROTHE RINDIVIDUA L AGENTS . a . The voluntar

y disclosure polic y applie s t o individua l airmen o r

other agent s o f a n employing certificat

e holder , fractiona

l ownership program , o r

PA H whe n th e following occurs : (1 ) The apparent

violatio n involve s adeficienc y of th e employin g entity' s practice s or procedure s tha

t cause s th e employin g certificat e holder , fractiona

l ownership program , o r

PA H t o b e in violatio n o f

acovere dviolatio n o f

a n FA A regulation . (2 ) The airma

n o r othe r agen t o f th e employin g entity , whil e actin g on behal f o f th e employing entity , inadvertentl y violate s th e FAA' s regulation s a s adirec t resul t of adeficiency o f the employing entit

y tha t cause s th e employin g entit y t o b e i n violatio n o f

the regulations . (The voluntar

y disclosure polic y doe s no t appl y t o th e airma

n or other agen t whe n his/he

r apparen t violatio n i s th e resul t

o f action s unrelate dto th e employing entity' s deficiency) . Pa r 1 1 Pag e 7

### A C 00- 5 8 A 9/8/0 6 (3 ) Th e airma n o r other agen t immediately make s th

e repor t o f his/her apparen t violatio n t o th e employing entity . (4 ) The employing certificate holder , fractiona l ownershi

p program , or

PA H immediately notifie s th e FA A o f bot h th e airma

n o r othe r agent' s apparen t

violatio n an

dthe apparent deficiency in it s practic e o r procedures . b . Whe n all th e abov e condition s ar

e met , aseparat

e EI Ri s opene dfo

r th e individua

l an d close dwit h n o mor e tha n administrativ e actio n i

n accordanc e wit

h th e current

editio n o f Order 2150.3 , Complianc e andEnforcemen t Program . c . If all the above condition s are not met , the P

I will review all fact s associate dwit h the cas e an ddetermine wha

t actio n i s appropriate fo

r individua l airme n o r

other agent s of th e employin g entity . d . Thi s provisio n doe s no t apply to matter s concernin g qualification s to holda n airma n certificate . e . Specia l provision s exis t

fo r apparent violation s b y certificat

e holders , fractiona

l ownership programs , or

aPAH , when avoluntar

y disclosur

e i s made base do

n information i n a

n ASAP report . I

n suc h cases , th e FA

A may , a t it s sol e discretion , accep t

th e correctiv e actio n recommende db y a

n ASA P Event Revie w Committe e (ERC ) fo r a n accepte dASA

P repor t a s th e comprehensiv e fix fo

r th e voluntar

y disclosure . Thi s i s acceptabl e whe n th e followin g condition s all appl

y (even whe n a

n apparent employe e qualificatio n o r

competenc y issu e i s involved) : (1 ) Th e FA A determine s tha

t th e violatio n i s du e entirely to th e action s o f the employee(s ) an

dno t to asystemati c o r

procedura l deficiency o f

th e company ; an

d (2 ) The employee complete s th e correctiv e actio n recommende db y th e ASA P ER C t o th e satisfactio n of

the FAA . 15 . APPLICABILIT Y O FTH E FREEDO M O FINFORMATIO N AC T (FOIA ) T O SELF
DISCLOSUR E RECORDS . Record s submitte dt o th e FA A fo r revie w pursuant

to thi s voluntar y self-disclosur

e program , includin g information submitte dusin g th e Web-basedVDR P too l (Appendi x I) , ar

e protecte dfro

mreleas e t

o the pub h e in accordanc e wit h th e provision s o f part 19 3 an dFA A Orde r 8000.89 , Designatio n of

Volimtar y Disclosure Reportin g Progra m (VDRP ) Information a s Protecte dfi-omPubli c Disclosur e under 1 4 CFRPar

t 193 . 16 . REPEATE D VIOLATIONS . I f arepeate dviolatio n occurs , notwithstandin g the fac t tha t a comprehensiv e fix wa s satisfactoril y complete dan dfollowed , th e procedure s outline din thi s A C ma y appl y t o th e disclosur

e o f th e repeate dviolation . Upo n consideratio n o f th e facts an

d circumstance s surroundin g th e repeate dviolation , the FA A will determin e on acase-by-cas e basi s whethe

r arepeate dviolatio n wil l b e covere dunde r thi s policy . Regulate dentitie s an dPi s ar e encourage dt

o evaluat e th e systemi c issue s an

dcircumstance s surroundin g eac h apparen t violation . Thi s i s particularl y important whe n citin g acommon regulation . Depending upo n th e specifi c circumstance s associate dwit h th e event , citation s of

acommo n regulatio n ma

y not necessaril y b e indicativ e o f acommo n systemi c failure . I Pag e 8 Pa r 1 4

### 9/8/0 6 A C 00-58 A 17 . CONCLUSION . Development o f interna l evaluatio n program s shoul dhel p t o ensur e tha t an y apparen t violation s are promptl y identified , corrected , an dreporte dt

o th e FAA . Whil e not required , the FA

A strongl y encourage s certificat e holders , fractiona

l ownership programs , an

d PAHs , t o mak e interna l evaluatio n program s a

n integral par

t o f thei r everyda y managemen

t proces s s o tha

t the ful l benefit s o f

voluntar y disclosure ca

n b e realized . Aviatio n safet y i s served by program s tha

t allo w certificate holders , fractiona l ownership programs , andPAH' s t o identif y an dcorrec t their ow n instance s o f

noncomplianc e andinves t mor e resource s in efforts t o preclude thei

r recurrence .

ORIGINA L SIGNE D B Y Jame s J . Ballough Director , Fligh

t Standard s Servic e

Pa r 1 7 Pag e 9 (and10 ) 

# I

### 9/8/0 6 AC 00-58 A Appendix 1 APPENDI X 1 . US E O FTH E WEB-BASED VDR P TOO L FO RSUBMISSION S O F

VOLUNTARY DISCLOSURE S Authorize dUsers : Us e o

f th e Web-base dVoluntar y Disclosur e Reportin g Progra m (VDRP ) tool wil l initiall y b e limite dto certificate dai r carriers . Subsequen t

revision s to th e We b tool will provid e acces s t o othe r authorize dusers . Announcement s relatin g t o expansio n o

f acces s t o othe r

users ar e availabl e a t

http://av-info.faa.gov/vdrp . Effective Decembe

r 8 , 2006 , voluntar

y disclosure s b y ai r

carrier s mus t

b e processe dutilizin g the abov e reference

dInterne t application , eve

n if initial notificatio n t

o th e Federa

l Aviatio n Administratio n (FAA ) i s accomplishe dby othe r means . Thi s Web-base dapplicatio n offers a n automatedinterfac e fo

r regulate dentitie s an

dFAA inspector s t

o accomplis h th e voluntar

y disclosur e proces s virtuall y paper-free . I n addition , th e Web-base dVDR P provide s enhance d capabilitie s fo

r trackin g an

dmanagin g voluntar

y disclosures , whil e protectin g all submission s in accordanc e wit

h th e provision s o f

Titl e 1 4 o f

th e Cod e o f

Federa l Regulation s (1 4 CFR) par t 19 3 andOrde r 8000.89 , Designatio n o f

Voluntar y Disclosure Reportin g Progra m(VDRP) Information a s Protecte dfro mPubli c Disclosure under 1 4 CF RPar t 193 . VDRP We

b Addres s (URL) : http://av-info.faa.gov/vdrp 1 . GENERAL INFORMATION . a . Th e Web-base dVDRP i s accessibl e anywhere wit h a n Internet coimection , on a24-hour , 7-day-a-wee

k basis , subjec t

t o acces s privilege s grante din accordanc e wit h paragrap h 3(b ) below . b . Interna l trackin g an

demai l alert s simplif

y management

o f voluntar y self-disclosures . c . Onlin e dataentry provide s astreamline dandautomate dVDR P process . (1 ) N o softwar e t o downloa

do r install . (2) Secure : Onl y authenticate duser s ca n acces s VDR

P system . Al l transaction s ar e encryptedusing 12 8 bi t

Secure Socke

t Laye r (SSL ) technology . 2 . USE RRESPONSIBILITIES . a . Regulate dEntities . A regulate dentit y i s responsibl e fo

r submittin g th e voluntar

y disclosure , completin g th e writte n report , an dimplementin g correctiv e action s satisfactor y t o th e principa l inspector (PI) . b . FA A Inspectors . A PI , o r

his/her designee , i s assigne dto avoluntar y disclosure . The assigne dinspector

i s responsibl e fo

r reviewin g an dacceptin g (o r declining ) submission s fro m th e regulatedentit

y (i.e. , initial notification , writte n report andan y revision s to th e writte n report/conectiv e actions) . In addition , the P I wil l issu e aLette

r o f Correctio n (o r

othe r administrativ e action , a s appropriate) , whil e confirmin g implementatio n of th e correctiv e action s agreedupon wit

h th e regulate dentity . The P I wil l clos e th e VDR

P file upo n satisfactor

y implementation o f

th e correctiv e action(s) , o

r open a n enforcemen

t investigatio n if

th e regulate d entit y shoul dfai l to implement

th e correctiv e actio n a s detaile di n th e Lette r o f Correction . Pag e'y i 

### A C 00-58 A 9/8/0 6

Appendix 1 3 . USE RLOGIN . a . FA A Inspector . Logi n information wil l b e provide dvi ainterna l channels . b . Regulate dEntity . Contac t you r FA A certificate-holdin g offic e t o obtain acces s information . 4 . USE RSUPPORT . a . VDR P Onlin e Help . Provide s contex t sensitiv e hel

p fo r ever y We b for mo f th e application . Online help i s availabl e within the Web-base dapplication . b . VDR P User s Guide . Contain s detaile dexplanatio n of th e VDR P we b application , description s o f

VDR P terms , function s an

dfeature s o f

VDRP . Thi s i s availabl e a t the VDR P We b site . c . AV S Centra l Support . Provide s answer s t o VDR P relate dquestion s an

dsuppor t to solv e an y VDR P relate dproblems . Call AV S suppor t central fo r traine dpersonnel t o ai duser s o f the Web-basedVDR

P system . (1 ) Hour s o f

operation : 6:00 a.m . - 5:0 0 p.m . CS T Monda

y through Friday . (2 ) Telephon e number : Toll-free a t (866 ) 285-494 2 o r

a t 405-954-7272 . (3 ) E-mail address : 9-AMC-AVS-Support-Central@faa.gov .

1 1 Pag e 2 i f

### 9/8/0 6 A C 00-58 A Appendix 2 APPENDIX 2 . SAMPL E WRITTE N REPOR T FORMA T T O B E FOLLOWE D B Y REGULATE D ENTITIE S NO T AUTHORIZE D US E O FTH E WEB-BASED VDRP Th e followin

g sample i s onl y asuggeste dforma t to b e followedwhe n preparin g th e written repor t tha t wil l b e submitte dto th e Federa l Aviatio n Administratio n (FAA) . Whil e acertificat e holder , qualifiedfractiona

l ownership progra

m(a s define di

n paragrap h 5 e of

thi s AC) , o

r Productio n Approva

l Holder (PAH ) shouldinclud e a

t leas t al l th e element s specifiedbelow , the structur e o f the written repor

t ca n b e modifiedby th e regulate dentit y t o fit it s particula

r needs . 1 . GENERAL . a . Date . b . Certificat

e typ e or equivalent . c . Pertinen

t regulate dentit

y numbe r or equivalent . d . Compan

y name . e . Compan

y address . f . Compan

y officia l filing report . (1 ) Name . (2) Position . (3 ) Telephone number . (4 ) E-mail address . 2 . DESCRIPTIO N O FAPPAREN T VIOLATION . a . Applicabl e par

t o f Titl e 1 4 o f

the Code o f

Federal Regulations . b . Dat e apparen t violatio n wa s discovered . c . Locatio n of

discovery . d . Compan

y officia l wh o discovere dthe apparent violation . (1 ) Name . (2 ) Position . (3 ) Telephon e number . (4 ) E-mail address . e . Dat e an dtim e o f initial notificatio n to th e FAA . Pag e 1 j 4i i 

### A C 00-58 A 9/8/0 6

Appendix 2 f . Nam e of FA A officia l notifie d(principa

l inspector (PI)) . g . Compan

y officia l responsibl e fo

r immediat e action . (1 ) Name . (2 ) Position . (3 ) Telephone number . (4 ) E-mail address . h . Duration of

time apparent

violatio n remaine dundetected—hours , cycles , o r days . 3 . SUMMAR

Y O FAPPAREN T VIOLATION . The summar y shoul dbe abrie f

statement tha t describe s th e nature o f

th e apparent

violatio n an

didentifie s th e specifi c aircraft , engines , appliances , facilities , checkpoint , gate , cargo , and/or individual s associate dwit h the apparen

t violation . 4 . IMMEDIAT E ACTION . a . Whe n immediat

e actio n wa s taken . b . Descriptio n o f

immediate action . Thi s descriptio n shoul doutlin e th e immediat e step s tha t wer e take n to ceas e th e violativ e action . c . Compan

y officia l responsibl e fo

r immediat e action . (1 ) Name . (2 ) Position . (3 ) Telephone number . (4 ) E-mail address . 5 . ANALYSIS . a . Summar

y o f evidence . Thi s summar

y shoulddescrib e th e scop e o f the apparen

t violatio n an dexplain ho

w i t wa s detected . I n addition , conclusion s reache dregardin g possibl e or probabl e systemi c deficiencie s (i.e. , who , what , when , why , an dho w th e noncomplianc e occurred) shoul d b e described . b . Reason s wh

y th e apparent

violatio n wa s inadvertent . c . Supporting documentation . Th e evidenc e associate dwit h th e apparen

t violatio n shoul d b e attached . Thi s evidenc e shoul dinclude astatemen t regardin g ho w th e certificat e holder , qualifie dfractiona

l ownershi p program , o

r PA H determine dth e extent

o f th e apparen

t violation . 6 . COMPREHENSIV E FI X PROPOSAL . The propose dlong-termcorrectiv e step s to b e take n b y the certificat

e holder , qualifie dfractiona l ownershi

p program , or

PA H t o preclude Pag e 2

### 9/8/0 6 A C 00-58 A Appendix 2 recurrenc e o f

th e apparen

t violatio n shoul db e liste din thi s section . Eac h correctiv e ste p should identif y the individua

l o r departmen

t responsibl e fo

r implementin g an dcompletin g the correctiv e step a s wel

l as th e tim

e allotte dfo

r completio n o f

each correctiv e step . Example s of type s o f question s o

r issue s tha t acomprehensiv e fix proposal shoul daddres s are a s follows : a . Whethe

r th e apparen

t violatio n involve s equipment , facilities , o r individual s beyond thos e addresse di

n the initia

l notificatio n an

dfo r which immediat

e acfion wa s taken . b . Whethe

r procedura l o r organizationa

l change s ar

e necessary . c . Ho w i t wil l b e determine dwhether an y procedura

l or organizational change s ar

e effective . d . Wha t procedure s wil l b e develope dt o ensur e tha t th e affectedare ai s periodically reviewe di n th e futur

e s o tha t concern s ca

n b e identifie dbefor

e aviolatio n occurs . e . Wh o wil l b e responsibl e fo

r performin g periodi c reviews . f . To who min th e certificat

e holder's , qualifie dfractiona l ownershi p program's , or

PAH' s organizatio n th e result s o f

thos e periodi c review s will b e reported , an dho w they will b e documented ? 7 . RESPONSIBILIT Y FO RMONITORIN G TH E IMPLEMENTATIO N O FTH E COMPREHENSIV E FIX . a . Name . b . Position . c . Telephon e number . d . E-mail address . 8 . FAA ACCEPTANC E (T O B E COMPLETE D B Y TH E FAA) . a . Name . b . Positio n (PI) . c . Date . d . Office .

Pag e 3 (and4 )

# © iouthwes t Regio n tJ f Arkansas , Louisiana , Mississippi , ^A ' Ne w Mexico , Oklahoma , I . ^ AM R Certificate s Managemen t Offic e 14800TrinityBlvd. , Suit

e 10 0 For t Worth , Texa

s 7615 5
, , . _ , , Texa s ' (817)684-680 0 Fax ; (817)684-692 0 U.S . Departmen t (866)809-008 9 o f Transportatio n Federa l Aviatio n Administratio n 

### Ma y 5 , 200 8 CERTIFIE D MAIL—RETURN RECIPT REQUESTED : 700 5 039 0 000 2 498 6 490 0 Mr . Davi dCampbel l Senio r Vic e President , Technica l Operation s America n Eagl e Airlines , Inc . 172 5 Wes t

20t h Street , M D 120 0 P.O . Bo x 61252 7 DP W Airport , TX 75261-252 7 Subject : Fil e No . 2008SW21028 8 Dear Mr . Campbell : O n Februar

y 1,2008 , America n Eagl e Airlines , Inc . (AEA ) voluntaril y disclose dt o thi s offic e tha t i t ma y hav e violate dth e Federa l Aviatio n Regulation s whe n i t unintentionall y faile dt o accomplis h AEA work

car d12-200-0 0 "Potabl e Wate r Reservoir-Sterilize " correctl y o n aircraf t N684J W durin g aPhas e 3 A inspection . Apparentl y AE A faile dt o complet e th e inspectio n i n copiplianc e wit

h th e requirement s o f

Titl e 1 4 o f

th e Cod e o f

Federa l Regulation s § 43.12A1 , 43.13C , 121.367A , an d121.369B . Durin g verificatio n o f

th e fact s associate dwit

h thi s disclosure , th e Federa l Aviatio n Administratio n (FAA ) determine dtha t thi s cas e doe s no t

mee t al l o f th e requirement s for acceptanc e i n accordanc e with FA A Advisory Circula r 00-58 A title d"Voluntary Disclosur e Reportin g Program" . Mor e specifically , th e FAA foun dthat AE A faile dt o remov e th e aircraf t fi-omrevenu e servic e o n February 1 , 2008 , upo n discoverin g throug h arevie w o f th e wor k package , tha t

wor k car d12-200-0 0 "Potabl e Water Reservoir-Sterilize " wa s no t properl y accomplishe da s par t

o f th e Phas e 3 A inspectio n i n accordanc e with th e AE A EM B Engineerin g Specificatio n Manua l (ESM) . AE A managemen t electe dt o defe r

thi s tas k b y placin g afully operationa l Potabl e Wate r Syste mo n th e Minimu mEquipmen t Lis t (MEL ) for

a n additional te n days , befor e accomplishment . Thi s lette r

i s t o infor

mAE A that

Voluntary Disclosur e Reportin g Progra mEnforcemen t Investigativ e Report

200XSW21407 5 ha s bee n rescinde dan dtha t Fil e No . 2008SW21028 8 ha s bee n initiate dfo

r further investigatio n o f

thi s matte r

outside th e provision s o f A C 00-5 8 A . W e wis h t o offe

r yo u an opportunity t o submi t awritte n statemen t

withi n 2 0 day s followin g receip t o f thi s letter . You r

statemen t

shoul dcontai n al l pertinen t fact s an dany mitigatin g circumstance s yo u believ e ma y hav e abearin g o n th e matter . I f w e d o no t

hear fromyo u withi n th e specifie dtime , w c wil l proces s thi s matte r withou t th e benefi t

o f you r statement . '• I FO R OFFICIA L US E OHV f n *Publi c Availabilit y t o ti e ' J determina d unde r5 U.S.C . 552 "

### Acceptanc e o f thi s disclosur e ha s therefor e bee n rescinded . Sincerely , "Mitchel l D.^Wagste

r Principa l Maintenanc e Inspecto r

FO ROFFICIA L US E ONL

Y •Publi c AvaHat)Htt

y to t w determine dunde r

5 U.S.C . 552 'History . Craig , Mitchel l D Wagster/ASW/FA A T o crai y clTilcole@;i a co m c c Ronal d O Stilwnll/ASW'TAA'a'FA A 04/30/200 8 0 7 5 7 A M ^"^'i^'^ ' ^DR P 407 5 Meetin g ^ Thi s messag e ha s bee n replie d to . ASW-DFW-AMR-CMO-2 1 Dallas-For

t Worlh . T

X 

# i

^ ,0 ,

W e woul d lik e t o discus s thi s VS D wit h th e DQC , Chuc k Weitzin , Kare n Murphy . Mik e T , an d yoursel f afte r th e meetin g i f a t al l possible . W e hav e concern s requinn g clarification . Mitc h

### SD-Detai l Printe r Friendly Pag e Pag e 1 o f 9 

# t' \ Sel f Disclosure Detail s Notificatio n ID : 1949 EI RNumber : 2008SW21407 5 EI RStatus : RESCINDE

D Curren t Stage : RES C Notificatio n Title : W

C 12-200-0 0 Accomplishment 

# Initial Notificatio n Submite dBy : Jeffre

y Sand s Designato r

ID : SIM A Designato r

Name : America

n Eagl e Airlines , Inc . Busines s Concern : Larg e Busines s Concer n Wa s Allege dViolatio n Discovere da s tli e Resul t o f a n Aviatio n Safet

y Actio n Progra m(ASAP) Report : No Wa s AllegedViolatio n Discovere dDurin g Ai r Carrie r Progra m(ACEP ) Evaluation : N o Di dNon-Complianc e Ceas e afte r Detection : Ye s I s Evaluatio n Underwa y t o Determin e Systemi c Problem : Ye s w mWritte n Repor t

b e Submitte di n 1 0 Workin g Days : N o Inspecto r Code : SW21MD

W Inspecto r Name : Mitchel l Wagster Inspecto r Type : PM I Notificatio n Mode : We

b Notificatio n Date : 2/1/200 8 14:20 INFORMATIO N O FTH E PERSO N PREPARIN G COMPREHENSIV E FIX: : Name : Michae

l Bianchi Contac t Information:Mike.Bianchi@aa.co m972-425-387 1 DESCEUPTION O FALLEGE D VIOLATION : O n 1/31/0 8 America

n Eagl e Airlines , In c (AEA) aircraf t N684JW , a

n Embraer 145 , wa s i n wor

k in fo r aPhas e 3 Inspectio n a

t Eagl e Aviatio n Service s (EASI ) maintenanc e facilit y mAbilene , T

X (ABI) ; One o f the Phas e Inspectio n task s i s th e accomplishmen t o f wor k car d12-200-00 , Sterilizatio n o f the Potabl e Wate

r Reservoir . Tha

t wor k car dwa s revise deffectiv e 12/30/07 t o includ e accomplishmen t o f Engineering Orde

r (EO ) number

EM-3800-00 7 Par

t B . O n 2/1/0 8 aMaintenanc e Technicia n a t EAS I incorrectly signe dof f completio n o f

wor k car d12-200
- 0 0 withou t having accomplishe dE O EM-3800-007 Par t B . https://av-info.faa.gov/VDRP/SDViewOnly.asp x 5/2/200 8

### SD-Detai l Printe r Friendly Pag e Pag e 2 of 9
Th e aircraf

t wa s release dfromth e Phas e inspectio n an dreturne dt o revenu e servic e o n 2/1/0 8 an dfle w revenu e fligh

t 344 8 fromAB I t o Dallas/For t Wort h bitemationa l Airport , TX (DFW) . A discussio n o f

th e requirement s o f

wor k car d12-200-0 7 a

t th e AE A mornin g maintenanc e call prompte dareview o f

th e AB I RO N wor

k package s andth e erro r

wa s discovered . DESCRIPTIO N O FIMMEDIAT E ACTION : Th e potabl e wate

r suppl y o n aircraf

t N684JW wa s deferre dpe r ME L 38-0 1 a t DF W prio r t o resumptio n o f

revenu e flight

o n 2/1/08 . COMMENTS : Pe r agreemen t wit h th e AM RCM O awritte n repor t wil l b e submitte dwithi n 2 0 workin g days . 

# Initial Notificatio n Respons e I s Vali dSD? : Ye s Investigatio n Commenc e Date : 2/1/200 8 Submitte dBy : Mitchel l Wagste r Submitte dDate : 2/7/200 8 Inspecto r Name : Mitchel l Wagste r BRIE FDESCRIPTIO N I FNO T VALI D SD : 

# Writte n report Writte n Repor t

Date : 4/2/200 8 ful l Report : Ye s Discover Date , Time : 2/1/200 8 08:3 0 Submitte dBy : Jeffre

y Sand s Submitte dDate : 4/14/200 8 Violatio n Location : American Eagl e Airlines , In c (AEA ) headquarter s a t Dallas/For

t Wort h Internationa

l Airport , T

X (DFW ) WRVersion : 2 REASO N O FINCOMPLET E WRITTE N REPORT : DETAILE D SEL FDISCLOSUR E (VIOLATION ) DESCRIPTION : https://av-info.faa.gov/VDRP/SDViewOnly.asp x 5/2/200 8

### SD-Detai l Printe r Friendly Pag e Pag e 3 o f 9
O n 1/31/0 8 America

n Eagl e Airlines , In c (AEA ) aircraf t N684JW , a

n Embraer 145 , wa s in wor

k i n fo r aPhas e 3 Inspectio n a

t Eagl e Aviatio n Service s (EASI ) maintenanc e facilit y i n Abilene , T

X (ABI) . On e o f th e Phas e Inspectio n task s i s th e accomplishment o f wor k car d12-200-00 , Sterilizatio n o f th e Potabl e Wate

r Reservoir . Tha

t wor k cardwa s revise deffectiv e 12/30/0 7 t o include accomplishmen t o f Engineerin g Order

(EO ) number

EM-3800-00 7 Par

t B . O n 2/1/0 8 aMaintenanc e Technician a t EAS I incorrectl y signe dof f completio n o f

wor k car d12-200
- 0 0 without

havm g accomplishe dE O EM-3800-00 7 Par t B . Th e aircraf

t wa s release dfromth e Phas e inspectio n an dreturne dt o revenu e servic e o n 2/1/0 8 an dflew revenu e flight

344 8 fromAB I t o Dallas/For t Wort h International Airport , T

X (DFW) . A discussio n o f

th e requirement s o f

wor k card12-200-0 7 a

t th e AEA mornin g maintenanc e call prompte dareview o f

th e AB I RO N wor

k package s an dth e erro r

wa s discovered . ANALYSI S SUMMARY : Th e AE A investigatio n reveale dthat : AEA aircraf

t N684J W wa s imdergoin g aphas e 3 A chec k i n AB I o n 1/31/08 . On e o f th e requirement s o f

th e 3 A chec k

i s th e accomplishment

o f AE A phas e l A wor

k car d12-200
- 0 0 - Potabl e Water

Reservoi r - Sterilize . Wor k Car d12-200-0 0 hadbee n revise do n 12/30/0 7 (Temporar y Revisio n (TR ) 07-77 ) a s a n Advanc e Cop y to include arequirement fo r completio n o f

th e wor k cardpe r Engineerin g Orde

r (EO ) mmibe

r EM-3800-00 7 Par

t B . Prio r t o tha t revisio n th e wor

k cardcontaine dadifferen

t metho do f

sterilizin g th e reservoir . O n 1/31/0 8 th e wor

k cardT R07-7 7 wa s poste do n th e AEA Technical Publication s website a s one o f th e Phas e 2

A and3 A chec k

require dwor

k cards . O n 1/31/0 8 a

n EAS I Maintenanc e Technician workin g o n aircraf t N684JW go t

th e wor k car dandth e associate dE O an dupo n reviewin g th e wor k packag e note dtha

t th e estimate dtime require dfo r completio n o f

th e EO wa s 16-24 hours . Sinc e th e aircraf

t wa s ou t o f servic e a t AB I onl y fo

r schedule dovernight

maintenanc e andno t

fo r a ftdl day' s wor

k th e technician requeste dconfirmatio n fromhi s Cre w Chie f that h e wa s usin g th e correc t task . Th e EAS I Crew Chie f

checke dth e AEA Technical Publication s website . Phas e 1 A check we b page , an dfoun dth e pre-T R07-7 7 versio n o f wor k card12-200-0 0 o n th e website , i n contras t to TR07-7 7 that wa s o n th e 3 A chec k

we b page . Sinc e there were conflictin g version s o f th e wor k car davailabl e fo r us e fo r th e check an dth e tim e th e aircraf

t wa s schedule dt o b e ou t

o f servic e i n AB I wa s substantiall y shorter

than th e estimate dtim e neede dt o accomplis h th e EO , th e Crew Chie f di dno t iis e conflic t resolutio n procedure s t o addres s th e discrepanc y wit h th e AE A document

bu t instea dmade a judgmen t call . H e tol dth e technician that h e di dno t

nee dt o compl y wit

h th e E O a s state don th e wor k card , h e coul dd o th e shorter availabl e versio n o f

th e check . O n 1/31/0 8 th e EAS I Maintenanc e Technicia n incorrectl y signe dof

f completio n o f

W C 12-200-00 , T R07-77 , without

havin g accomplishe dth e sterilizatio n o f th e potabl e wate r

reservoir per E O numbe

r EM-3800-00 7 Par

t B . AE A learne do f

th e deviatio n fromapprove dprocedure s afte r adiscussio n o f

th e requirement s o f

wor k car d12-200-07 a

t th e AEA mornin g maintenanc e cal l prompte darevie w o f th e AB I Regula

r Overnigh t wor k package s an dth e erro r

wa s discovered . An AE A maintenanc e statio n ha dquestione dth e assigimient o f atas k cardwit h th e time requirement s o f 12-200-00 to aircraf

t that were onl y schedule dfo

r overnight maintenance . Sinc e AB I hadmanage d t o retur n aircraf t 68 4 t o servic e withou t

th e laps e o f

sufficien t tim e t o complete E O EM-3800-007 a revie w o f th e AB I RON wor

k package s wa s accomplishe dan dth e erro r wa s discovered . Aircraf t wa s release dfromth e Phas e 3 A check andflew on e flight

le g t o DFW . DF

W Maintenanc e Technician s deferre dth e potabl e water supply pe r

MEL 38-01 . https://av-info.faa.gov/VDRP/SDViewOnly.asp x 5/2/200 8

### SD-Detai l Printe r Friendly Pag e Pag e 4 o f 9

Th e AE A investigatio n into th e simultaneou s we b publicatio n o f

tw o differen

t wor k card s wit h th e same car dnumbe r reveale dth e following : Per guidanc e in Genera

l Procedure s Manua

l (GPM ) Chapter/Sectio n 3-0 1 an dth e Maste r Techiuca l Publication s Manua

l (MTPM ) Chapter

1 0 th e AE

A Technical Publication s Department Distributio n sectio n receive s copie s o f

approve dpublicatio n revision s i n CD/DV D format . I n instance s where th e website i s update dfo

r inunediat e transmissio n t o th e field, th e newl y publishe dpage s receiv e notic e tha t th e action i s a

n 'Advanc e Copy' . An e-mail i s sent to subscriber s notifyin g the mo f th e chang e t o technical data . Afte r achang e ha s bee n mad e t o material poste do n th e websit e an initial qualit y chec k an daudi t o f material poste di s accomplishe dvi ath e us e o f for mAE-MTX-301. 3 to verif y th e accurac y o f

th e informatio n o n th e website . Th e procedure s fo

r th e Technical Publication s Clerk s wh o mak e change s t o th e Tec h Pub s website d o no t include establishe dmethod s fo r verifyin g th e applicability o f change s mad e t o maintenanc e requirement s on th e website . Additionally , AE

A foim dtha t th e EM B Technica

l Publicatio n Website contain s informatio n fromtw o sources . The Maintenanc e Chec k Manua l (MCM ) Fron t

Matte r portio n o f

th e EM B We

b pag e i s a

n extractio n fromth e mos t

curren t revisio n o f

th e MC M a s i t

appear s i n th e hardcop y o f th e manual . Th e secondsourc e i s a

n electroni c web pag e produc t create da s aLis t

o f Effectiv e Wor

k Card s (LEWC) . Th e LEWC doe s contai n th e T RandAdvanc e Cop y annotation s nex t t o th e affectedwor

k cards . It ha s neve r bee n apolic y a

t AE A o r a n industr y standar da s outline di n SPEC 10 0 o r 200 0 t o amen dth e MC

M Lis t o f Effectiv e Page s (LEP ) o r

Tabl e O f Content s (TOC ) ever

y time aT Ri s issue d t o th e manual . The LEW C wa s create dfo r th e specifi c purpos e o f

identifyin g TR' s o r

Advanc e Copie s o f wor k card s i n th e electroni c web pag e world . AEA ha s identifie daga p i n procedure s regardin g currenc y o f

th e LEWC versu s th e LEP o r TO C an dth e updatin g o f

thos e items . Thes e item s wer

e foundt o b e contributin g factor s t o th e occurrence . REASO N WH Y TH E VIOLATIO N WA S INADVERTENT : Roo t Cause : Procedure s /

Wrong / Wron g Revisio n Used : Th e EAS I Crew Chie f

Instructe dth e Mechani c t o us e a n incorrec t

versio n o f

wor k car d12-200-0 0 rathe r tha n th e Advanc e Cop y (T R07-77 ) andth e Mechani c wh o accomplishe dth e tas k signe dof f accomplishmen

t o f E O EM- 3 800-01 0 eve n thoug h h e ha dnot performe dtha

t work . Contributin g Factors : Th e Procedure s fo

r th e Technical Publication s Clerk s wh o mak e change s t o th e Tec h Pub s website do no t hav e establishe dprocedure s fo r verifying th e applicabilit

y o f change s mad e t o maintenanc e requirement s on th e website . I t wa s als o note dtha

t th e EM B Technica

l Publicatio n Websit e contain s informatio n fromtw o sources . AEA ha s identifie daga

p i n procedure s regardin g currenc y o f th e LEWC versu s th e LE

P or TO C an d th e updatin g o f

thos e items . EVIDENC E DESCRIPTION : AE A Wor k Car d12-200-0 0 Effectiv e 1/15/0 7 AE A Wor k Car d12-200-0 0 Effectiv e 12/30/07 AE A Wor k Car d12-200-0 0 Effectiv e 2/1/0 8 GP M Chapter/Sectio n 3-0 1 MTP M Chapte r 10 , page s 3-1 2

https://av-info.faa.gov/VDRP/SDViewOnly.asp x 5/2/200 8

### SD-Detai l Printe r Friendl y Pag e Pag e 5 o f 9
Certificat e Type : sche dai r carrie r 12 1 &/or 13 5 Tim e Violatio n Remaine dUndetected : 1 Cycle s / Immediat e Actio n Date : 2/1/200 8 Compan y Name/Address : American Eagl e Airlines , Inc./P.O . Bo x 61252 7 , ,DF W Airport,TX
75261-25 2 Equipment : Type-Aircraft , Make-EMB , Model-EMB145LR , group-145 . Aircraf t Registratio n Number : Aircraf t Seria l Number : IMMEDLVT

E ACTIO N DESCRIPTION : The potabl e wate

r suppl y o n aircraf

t N684J W wa s deferre dpe r

ME L 38-0 1 a t DF W prio r to resumptio n o f

revenu e flight

o n 2/1/08 . FA RCODE(S) : 43.12A 1 - N O PERSO N MA Y MAK E O RCAUS E T O B E MAD E AN Y FRAUDULEN

T ENTR Y I N AN Y RECOR

D O RREPORT NEEDED T O COMPLY WITH PART 43 . 43.13 C - FO RAE

RCARRIERS/COMM- L OPS , MAESTT . MAN' L O RINF O REQUIRE D B Y OPERATING CERT O RSPE C I S ACCEPTABL E MEAN S O FCOMPLIANCE . 121.367 A - MAINT , PREVENTIV E MAINT , AND ALTERATION S PERFORME D B Y IT , O RB Y OTHE RPERSONS , AR

E PERFORMED I/A/

W TH E CER T HOLDER S MAN U 121.379 B - CER

T HOLDERMAY APPROVE ANY PRODUC T O RAPPLL\NC E FO RRETUR N T O SERVIC

E AFTE RMAIN T PERFORME

D UNDER121.379A . PERSONNE L INFORMATION : Inunediate Actio n - Bianchi , Michae l J. , Mike.Bianchi@aa.com , 972425387 1 x Comprehensiv e Fi x - Bianchi , Michae l J. , Mike.Bianchi@aa.com , 972425387 1 x Discovere dAllege dViolatio n - Bianchi , Michae l J. , Mike.Bianchi@aa.com , 972425387 1 x Filin g Repor

t - Sands , Jeffrey , jef&ey.sands@aa.com , 972425143 0 x Monitorin g Implementatio n o f Fi x - Bianchi , Michae l J. , Mike.Bianchi@aa.com , 972425387 1 x COMPREHENSIV E FI X PROPOSAL : Ste p Tifl e ME L 38-0 1 Restore d iBegi n Dat e jEn dDat e jName https://av-info.faa.gov/VDRP/SDViewOnly.asp x 5/2/200 8

### SD-Detail Printe r Friendl y Pag e Pag e 6 of 9
12/11/200 8 12/11/200 8 SMichae l J . Bianchi jDetail s jO n 2/11/200 8 aIDalias/For

t Worth , T X (DFW ) Aircraf t Maintenanc e Technica

n restore dME

L 38-0 1 (i n accordanc e wit

h wor k card12-200-00 . Iste p Titl e iWor k Car d12-200-0 0 Revisio n IBegi n Dat e En dDat e " 1 

### Nam e 2/1/200 8 12/1/200 8 jKaren Murph y Detail s AE A Phas e lA , 2A an d3 A wor k Car d12-200-0 0 - Potabl e Wate r Reservoir - SteriUz e wa s revise d 2/1/200 8 vi aTR08-0 7 an dposte do n th e AE A tech Pub s websit e o n th e same date . Ste p Tifl e lEAS I Cre w Chie f Begi n Dat e En dDat e Nam e 4/1/200 8 4/1/200 8 JMichae l J . Bianchi \ Detail s The EAS I Crew Chie f

wh o directe dth e Mechani c t o accomplis h th e viTon g versio n o f

wor k car d12
- 1200-0 0 voluntarily lef

t th e employe e o f

EAS I t o pursu e anothe r

career . iStep Tifl e lEAS I Mechani c Coac h an dCounse l iBegin Dat e pCn dDat e Nam e 13/24/200 8 3/28/200 8 Michae l J . Bianchi Detail s Th e EAS I Mechani c wh o accomplishe dwor k car d12-200-0 0 an dsigne dof f fo r a n EO h e di dno t accomplis h wa s coache dan dcounsele dregardin g th e importanc e o f followin g proper

procediares . The Coacking an

dCoimselin g wa s don e durin g th e wee k o f 3/24/0 8 - 3/28/08 . Ste p Tifle EAS I Rea dandSig n Begi n Dat e 2/2/200 8 

### En dDat e Nam e 2/2/200 8 JMichae l J . Bianchi iDetail s EAS I issuedaReadan dSig n o n 2/2/0 8 t o al l personne l t o stres s th e importanc e o f following establishe dprocedi^es^ach^an dever y time you perfor

majo b i s assigned . Ste p Titl e GP M 3-0 1 Revisio n Begin Dat e lEn dDat e Nam e 13/10/200 8 15/1/200 8 jTod dCoulter Detail s jEffectiv e 3/10/0 8 Maintenanc e Program s Personne l suppl y th e specifi c location(s ) an dapphcabilit

y jo f an y change s t o th e Technica l Publication s Websit e vi ath e We b Sit e Chang e Reques t

For m(AE
lMTX-301.2) . Thi s requiremen t wil l b e formall

y documente di n Genera

l Procedure s Manua

l (GPM ) :Chapte r 3-01 , vi aaTemporary Revisio n wit h a n expecte dreleas e dat

e o f Ma y 1 , 2008 . https://av-info.faa.gov/VDRP/SDViewOnly.asp x 5/2/200 8

### SD-Detail Printe r Friendl y Pag e Pag e 7 of 9 {Ste p Titl e IAE A MC M an dGP M Revision s JBegi n Dat e En dDat e jName |3m/2008^ 3 7--1 ^ 7 1^15/70087 7 7 7 JTocWCmiiter ' iDetail s IAE A Maintenanc e Program s wil l reconcil e th e CR J Maintenanc e Check

Manua l (MCM ) Tabl e o f JContent s (TOC ) an dLis t

o f Effectiv e Page s (LEP ) t o ensur e th e mos t current documen t revisio n i s [reflecte dan dsubmi t thos e document s fo

r revie w t o th e AM RCM O n o late r tha n 4/30/08 . All futur

e [Temporar y Revision s (TR ) issue dt o th e MCM s wil l b e accompanie db y aT Rto th e MCM LE P t o [ensur e th e content s o f

th e MC M are correctly reflecte do n th e TO C andLEP . [Th e entir e CR J MC M wil l b e submitte da s Revisio n 1 2 n o later than 4/30/0 8 andwil l b e a n incorporatio n o f

al l TR s currentl y issue dto th e CRJ MCM . Th e entire EM B MC M wil l b e resubmitte da s Revisio n 2 3 n o late r tha n 5/15/0 8 wil l b e a

n incorporatio n o f

al l TR s currentl y issue d to th e EM B MCM . Th e Saa

b MC M wil l b e submitte da s Revisio n 2 1 n o late r tha n 6/15/0 8 an

dwil l b e a n incorporatio n o f

al l TR s currentl y issue dt o th e Saa b MCM . RequiredGP

M change s wil l b e draftedan dsubmitte db y 3/31/0 8 an dwil l b e publishe da s aT Rwit h a n expecte deffectiv e dat e n o later than 5/ 1 /08 . Ste p Tifle Regulator y Affair s Revie w [Begi n Dat e I4/2/2008 " ' En dDat e iNam e 6/30/200 8 jCrai g Chilcote iDetail s I America n Eagl e Airline s (AEA ) Departmen t o f Regulator

y Affair s (DRA) wil l revie w all commitment s accepte di n respons e t o thi s cas e t o ensure the y are me t i n atimel y maime

r an dmeet th e inten t o f th e commitment

t o th e response . Onc e thi s revie w i s complete , th e DR A shal l generat

e a [lette r to the AMRCM O statin g al l commitment s hav e bee n reviewed , andreques t Administrativ e [Closur e concernin g th e case . Thi s shal l b e accomplishe dn o later than 1 5 day s o f

completio n o f

th e las t close dcommitment . 

# Writte n Report

Revie w Designator : SIMA Comprehensiv e Fi x Status : Comprehensiv e Fi x Implementatio n Deadline : Inspecto r Name : Inspecto r Code : Inspecto r Type : 2150. 3 FORM : Operatio n Type : ai r

canie r -12 1 Operatio n Subtype : schedule dpassenger Violatio n Category : maintenanc e https://av-info.faa.gov/VDRP/SDViewOnly.asp x 5/2/200 8

### SD-Detai

l Printe r Friendl y Pag e Pag e 8 o f 9
Violatio n Source : sel f

dis c - flight

standard s Proble mCategory : conformanc e Proble mCode : approve dprogra m Review Date : Fi x Description : personnel-organizatio n S D Identity : s dsche dai r

carrier 12 1 Accident Type : n o acciden t Managemen t

Intervention : N o Submitte dDate : 5/1/200 8 Additiona l Comments : I S S D Rescin dRescin dReaso n Rescinded ? Typ e Ye s Other

Paralle l investigatio n identifie dthat AEA di dno t

comply wit

h aschedule d ES M maintenanc e Phas e 3 A task , 12-200-0 0 Sterilizatio n o f Potabl e Water System . AE

A electe dupo n discover

y t o defe r afull y operationa

l potabl e wate

r syste mcontrar

y t o th e AEA ESM , andME L t o continu e revenu e operatio n o f

th e aircraft . 

# Surveillanc e Implemente dSatisfactory? : Wa s comprehensiv e fix change ddurin g th e implementation? : Submitte dDate : Inspecto r Code : Inspecto r Type : Designator : Inspecto r Name : Additiona l Comments : 

# Inspecto r Sign-of f Clos e Type : Submitte dDate : Inspecto r Code : Inspecto r Name :
https://av-info.faa.gov/VDRP/SDViewOnly.asp x 5/2/200 8

### . SD-Detai

l Printer Friendl y Pag e Pag e 9 o f 9
Actio n Description : Sanctio n Description : REJEC T REASON :

I https://av-info.faa.gov/VDRP/SDViewOnly.asp x 5/2/200 8

# d ^ y steriliz e Potabl e Wate rReservoi r Equipmen t EMB-AL L Skil l 1 Syste m 1 2 Chapter s Wor k Zon e 19 3 Patter n AMERICA N EAGL E MNTC . WOR KCAR D A/C . Sta . Car d No . 12-200-0 0

Pag e 1 o f 4 Date . Dat e Reference : Equipment :
Materials : Effectivity : Procedures : AM M 12-15-02-600-801 , ES M 12-15-02-610-00 1

Potabl e wate rcart , Glove s - chemica l resistant , Plasti c container , Graduate d cylinde rdua l scal e (oz./IOO O ml. ) Purogen e (sanitizin g concentrate) , Citri c aci d crystals . Chlorin e tes t pape ro requivalen t AL L CAUTIO N Ope n th e potabl e wate rservicin g doo rcarefull y t o no t damag e It .

(AM M 06-41-01/101 ) 1 . Jo b Set-u p A . Ope n Potabl e wate rservicin g doo r193M R o r193N R a s applicable . B . Full y drai n th e Potabl e Wate rSystem . 1 1 ) Remov e th e protectio n cap s fro m th e wate rfillin g nippl e an d fro m

th e wate roverflo w nipple . Pul l th e handl e t o drai n th e wate rtank . (Figur e 1 ) 2 . Procedur e A . Prepar e sanittzatio n solution . 1 ) I n th e servicin g car t prepar e a minimu m o f 1 0 gallon s o f PUROGEN E sanitizatio n solutio n a s follows : a ) Mi xi n 4 flui d oz . o f PUROGEN E wit h . 5 oz . o f citri c aci d o r equivalen t i n a plasti c container . NOT E Afte ryo u mi xth e component s i t take s abou t fiv e minute s fo rth e activatio n t o occur . b ) Le t mixtur e stan d fiv e minutes . c ) Mi xth e activate d concentrat e wit h tw o gallon s o f clea n potabl e water . d ) Pou rsolutio n int o th e servicin g car t an d ad d 8 gallon s o f wate rt o mak e th e 1 0 gallon s needed .



### FO R OFFICIA L US E ONL Y •Publi c Availabilit

y t o b e determine d unde r5 U.S.C . 552 " 1 5 Ja n 0 7 Mechani c Insp./Designe e

XX X

XX X XX X

XX XA/ n .«5t a Dat e r,arf 1 N n

Pag e natf i 12-200-0 0

2 o f 4 1 5 Ja n 0 7 Steriliz e Potabl e Wate rReservoi r Equipmen t EMB-AL L Skil l 1 Syste m 1 2 Chapte r8 Wor k Zon e 19 3 Patter n B . Fil l th e aircraf t potabl e wate rtan k wit h th e solutio n unti l th e solutio n start s t o flo w ou t throug h th e overflo w nipple . NOT E Th e maximu m fillin g pressur e i s 10 0 psig . 0 . Fro m th e lavatory faucet , ge t approximatel y eigh t oz . o f th e sanitizatio n solutio n int o th e graduate d cylinder . 1 ) Soa k th e chlorin e tes t pape ri n th e graduate d cylinde r content . Mak e sur e tha t th e chlorin e tes t pape rindicate s a minimu m o f 5 0 PPM . NOT E I f necessary , ge t a solutio n sampl e agai n unti l th e chlorin e tes t pape rindicate s a minimu m o f 5 0 PPM . 2 ) Allo w disinfectin g solutio n t o stan d fo ra t leas t on e hour . STAR T TIME : STO P TIME : < D . Ope n th e fauce t i n th e lavator y an d le t th e wate rflow throug h fo ra minimu m o f thre e minutes . E . Drai n th e wate rsystem . F . Full y fil l th e wate rreservoi rwit h potabl e water . (TAS K12-15-01-600-801-A) . G . Le t th e wate rflo w throug h th e fauce t an d chec k it s odo ran d colo rI f th e wate ri s no t satisfactory , d o ste p 2 again . 3 . Clos e Jo b A . Remov e al l tools , equipment , an d unwante d materia l fro m th e wor k area . B . Clos e th e potabl e wate rservicin g doo r193M R o r193N R a s applicable . (AM M 06-41-01/101 ) AMERICA N EAGL E MNTC . WOR KCAR D

Mechani c lnsp./Designe e

XX X XX

X

XX X

XX X XX X XX X XX X XX X

C C
XX X

XX X 

### FO R OFFICIA L US E ONL Y •PubH c AvaDablOt

y t o b e detetmine d unde r5 U.S.C . 552 'steriliz e Potabl e Wate rReservoi r Equipmen t EMB-AL L Skil l 1 A/C _ Syste m 1 2 Chapter s St a _ Wor k Zon e 19 3 Patter n Date . AMERICA N EAGL E MNTC . WOR KCAR D Car d No . 12-200-0 0 Pag e 3 o f 4 Dat e 1 5 Ja n 0 7

I '^ \ EM B 14 5 ( ) MODEL S I ^^ ^ EM S 13 5 ( ) MODEL S DET. B WATE R SEIWIC e PANE L Figur e 1



### FO R OFFICIA L US E ON L •MW c Availabilit y t o b e determine d unde r5 U.S.C . 552 'steriliz e Potabl e Wate rReservoi rAMERICA N EAGL E MNTC . WOR KCAR D Equipmen t EMB-AL L Skil l 1 A/ C Car d No . 12-200-0 0 Syste m 1 2 Chapter s St a Pag e 4 o f 4 Wor k Zon e 19 3 Patter n Dat e Dat e 1 5 Ja n 0 7



## Intentionall y Lef t Blan k

1: 1 

### FO R OFFICIA L US E ONL Y *M)licAvailablittytob e determine d unde r5 U.8.C . 552 'AE-MTX-1517. 6 2 2 Oc t 0 7 Potabl e Wate rReservoi r- Steriliz e 

# i . America n i Aircraf t Type : ATA : Majo rZone : EMB-AL L

1 2 100 , 20 0 Insp . Type : Skill : Rev . Date : SV C

1 Pattern :

insp . Pitg. : 3 0 De c 0 7 Sche d

1 A Car d No. :

Page : 1of 2 

### 12-200-0 0

Aircraf t No . /

Equipmen t P/N : Seria l No. : TAT : TAC : Date : Station :

I References : ES M 12-15-02-610-00 1 Tooling/Equipment : 

## '^&^^^^&^MM>MMMf&-'j?mWf^^^^^ ^ Persona l protectiv e equipmen t (PPE ) Potabl e wate rcart , o requivalen t Graduate d cylinde rwiti i oz . an d 100 0 ml . scal e Plasti c containe r Purogen e (sanitizin g concentrate ) Citri c aci d crystal s Chlorin e tes t stri p 

# I^^S^^K^S ^ N/ A N/ A N/ A N/ A 40010 , o requivalen t 10070 , o requivalen t 1A-5778 7 

# ^^ W 1 1 1 1 A s Req . A s Req . 1 Part s Required : N/ A

Associate d Acces s Panels : Number : i193M R 1 193N R Description :

Potabl e wate rservic e doo rfo rEM B 14 5 Potabl e wate rservic e doo rfo rEM B 13 5 an d EM B 14 0 Jo b Set-u p CAUTIO H

Ope n th e potabl e wate rservicin g doo rcarefull y t o preven t damage . 1 . Ope n potabl e wate rservicin g doo r193M R (145s ) o r193N R (135 s an d 140s) . AM M TAS KRef . 06-41-01/10 1 Procedur e 1 . Steriliz e th e potabl e wate rreservoir . lA W E O EM-3800-00 7 Par t B Clos e Jo b 1 . Remov e al l tools , equipmen t an d unwante d materia l fro m th e wor k area . Mechani c

XX X Inspecto r

XX X

XX X

XX X



### FO R OFFICIA L US E ONL Y 'Put>li c Availabilit y t o b e determine d unde r5 U.S.C . 552 'Potabl e Wate rReservoi r- Steriliz e America n / Aircraf t Type : ATA : Majo rZone : EMB-AL L

1 2 100 , 200 Insp . Type : Skill : Rev . Date : SV

C 1 Pattern :

Insp . Pkg. : 3 0 De c 07 Sche d

1 A Car d No. :

Page : 2 o f 2 

### 12-200-0 0
Aircraf t No . /

Equipmen t P/N : Seria l No. : TAT : TAC : Date : Station :

2 . Fo rEM B 145s , clos e th e potabl e wate rservicin g doo r193MR . N/ A thi s ste p i s aircraf t i s a 13 5 o r140 . AM M TAS KRet . 06-41-01/10 1 3 . Fo rEM B 13 5 an d 140s , clos e potabl e wate rservicin g doo r193NR . N/ A thi s ste p i f aircraf t i s a 145 . AM M TAS KRef . 06-41-01/10 1 Mechani c Inspecto r
XX X
XX X EN D



### FO R OFFICIA L US E ONL Y 'Publi c Availabilit y t o b e determine d unde r5 U.8.C . 552 'AE-MTX-i70 5 2 0 Oct 0 5 

# ^'1 /

AMERICA N EAGL E ENGINEERIN G ORDE R E O NUMBER : 

# EI\/l-3800-007R 4 Page 1 o f j O Date : 26-Sep-0 7 TITLE : POTABL E WATE R SYSTE M ANALYSI S FO R EP A STANDARDIZATIO N Revisio n Reason : Additiona l informatio n provide d Schedulin g Categories : MBV/C , Ptias e V . an d Saturda y Sitters jprototype : Dve s E l NO Equipmen t Type : EMB-135/135Km4 5 Effectivity : A E aircraf t numbers ; 610-699 , 700-739 , 800-858 , 

### 900-94 2

Reason : 0 other : EP A Requirement s DSB # n Safet y DAD * D Reliabilit y nFAR #Qpi e D STC # n Standardlzah'o n FA A Class : D Mino rD Majo rQ Repai rD Alteratio n 0 Othe rInspectio n FA A Approval : D^e s 0N o Constralnts/Houfs/Cycles/CalendarTlm e Targe t Completio

n Date : Recurrin g Weigh t Change : +lbs . zer o -lbs . zero Arm : zer o Moment ; zer

o MANUAL S AFFECTED : \7 } f^f ^ PES M DCM M DW M .QSR M DlP C DMC M

• othe r Simulato rEngineerin g affected : D Ye s B N

o Unit ; N/

A Fligh t Department Affected : D Ye s E l N o Eatimate d Labo rHoure ; 8-1 2 hour s Estimate d Time : 16-2 4 hour s REASO N & DESCRIPTIO N Thi s E O identifie s th e company' s proces s o f sampling , testing , deactivating , cleaning , sanitizing , re-testing , an d re activatin g th o potabl e wate rsyste m fo rpositiv e results . Thi s proces s i s establishe d t o creat e a bas e lin e fo raviatio n wate rstandards . REFERENCE : AM M 38-10-07 . AM M 12-15-03 , IP C 38-10-07 , EM B WorKcard 12-200-0 0 ATTACHE D DATA : Non e Prepare d by : tyiichae l Wjikin s Approve d by : .yQfe* " •

» r^^'^^"- ^ ID # 34121 5 Date : 26-Sep-0 7 ID # 3"^1V« < Date : 7^ 7 A Approve d by : (A D Only

) 1D # Date : Approve d by : (A D Only

) ID # Date : Appropriatior

> Reques t # : Warrant y Claim : PYe s pN o Warrant y Information : Distribution ; FA A FIEL D APPROVA L Inspecto rName : Office : Inspecto rSignature ; Date : 

### FO R OFFICIA L US E ONL Y "PubH c Availabilit

y t o b e detemtlne d unde r5 U.S.C . 552 *AE-MTX-1705. 1 20-Oct-0 6 

### E O DEPARTMENTA L INFORMATIO N Title : POTABL E WATE R SYSTE M ANALYSI S FO R EP A STANDARDIZATIO N Date : 26-Sep-0 7 E0# : EM-3800-007R 4 Pag e 2 o f 1 0 MAINTENANC E RECORDS : 1 : Se e Record s Informatio n Sheet , For m AE-MTX-1705. 2 2 : Upo n accomplishmen t o f thi s E O mak e appropriat e entrie s i n th e compan y compute rsyste m showin g complianc e wit h thi s EO . 3 : Fil e th e signed-of

f E O i n th e appropriat e locatio n wit h th e Aircraft Records . MAINTENANC E PLANNING : 1 . Schedul e fo rMBV/C , Phas e V , an d Saturday Sitters . 2 . Ensure tha t ET N E M 38-009R 2 (o rth e mos t curren t revision ) has a s bee n accomplishe d prio rt o performin g thi s EO , I f Par

t 8 o f thi s E O i s schedule d independently , ET N E M 38-009R 2 (o rcurren t revision ) i s no t required . 3 . I f sampl e return s wit h result s a s POSITIVE , schedul e Par t A , a s required . 4 . Schedul e accomplishmen t o f Par t C a s needed . INVENTOR Y CONTROL : Refe rt o E O Materia l Requisition , For m AE-MTX-1705.5 .

QUALIT Y CONTROL : Refe rt o E O Wor k

Card , For m AE-MTX-1705. 3 "Accomplishmen t Instructions" .

MAINTENANCE : Refe rt o E O Wor k

Card , For m AE-MTX-1705. 3 "Accomplishmen t Instructions" .



### FO R OFFICIA L US E ONL Y ITUbH c Availabilit yt o b e detemtine d unde r5 U.S.C . 552 'AE-MTX-1705. 3 2 0 Oc t 0 5 

## E O WOR KCAR D Title : POTABL E WATE R SYSTE M ANALYSI S FO R EPA STANDARDIZATIO N E0# : EM-3800-007R 4 Date : |26--Sep-0 7 PAR T A : Deactivatio n Pag e 3 o f I Q Ente ral l per'tlhen t dat a below ' Equipment : SN ; STA ; Date : T T TLD G Ente rInitial s an d errploye e numbe r B Y INS P 1 Mak e aircraf t saf e fo rmaintenance . 2 NOTE : Whe n takin g a n initia l sampl e an d r e sampl e i t ma y b e necessar y t o kee p wate ri n th e tan k unti l analysi s i s returne d fro m lab . Drai n lavator y potabl e wate rsystem . N/ A i f no t required . 3 Safet y wir e fil l ca p t o attachin g nut . 4 Fabricat e ta g statin g "Syste m Deactivate d - D o No t Service " an d attac h t o fil l ca p wit h ti e wrap . 5 Instal l lavator y fauce t handl e lockou t devic e usin g zi p tie . Thi s devic e wil l b e installe d perpendicula rt o th e fauce t handle , betwee n th e handl e an d th e fauce t spout , th e zi p ti e wil l secur e I t t o th e drai n leve r betwee n th e handl e an d fauce t spout , se e Figur e 1 . (Us e PVC , aluminum , o rcoppe rtubin g wit h .5 " outsid e diamte r fo rlockou t device ) Cu t t o fi t pe rfigur e 1 . 6 Perfor m deactivatio n procedur e iA W GP M 16-04 , paragrap h B . 7 Ope n a TDM I t o perfor m Par t B o f thi s E O withi n 3 0 days . 8 Recor d th e accomplishmen t o f Par t A o f thi s E O o n th e AML/NRW C o rMaintenanc e Recor d Car d (MRC ) an d ente rth e documen t numbe r here : AML/NRWC/MRC # ^ 

# X X X X X X X X

FO R OFFICIA L US E ONL Y "Publi c Availabilit

y t o b e determine d unde r5 U.S.C . 552 'AE-MTX-1705. 3 2 0 Oc t 0 5 

## E O WOR KCAR D Title : POTABL E WATE R SYSTE M ANALYSI S FO R EP A STANDARDIZATIO N E0# ; EM-3800-007R 4 Date : |26-Sep-0 7 Pag e 4 o f 1 ^ PAR T B : Sterilizatio n Ente ral l pertinen t dat a belo w Equipment : SN : STA : Date : T T TLD G Ente rinitial s and employe e numbe r Wate rReservoi rSterilizatio n 1 . Th e followin g materia l wil l b e use d t o compl y wit h th e syste m sanitizatio n process : Whit e Vinegar . Purogen e o requivalent , & Cirti c Aci d Crystals , an d Chlorin e Tes t Strips . Ensur e lavator

y potabl e wate rsyste m i s draine d IA W applicabl e AM M procedure . Chec k

sin k spou t & screen/aerato rfo rblockag e an d cleanliness . Remove an d replac e i f required . CAUTION : Wea r persona l protectiv e equipmen t whe n handlin g th e sanitizin g solutio n o r ingredient s fo rmakin g it , WARNING : D O NOT GE T SANITIZIN G SOLUTIO N I N YOU R EYE S O R O N YOU R SKIN Remov e th e cabine t mirro rabov e th e sin k t o gai n acces s t o th e potabl e wate rtank . NOTE : Ensur e overflo w solutio n i s capture d i n a sanitar y drai n an d no t allowe d t o flo w inf o a stor m drai n IA W loca l EP

A standards . 4 . Servic e th e potabl e wate rsyste m wit h ful l strengt h whit e vinega runti l th e solutio n start s t o flo w ou t throug h th e ove rflow nippl e pe rth e applicabl e AM M procedure . Ca p th e overflo w nipple , NOTE : Whe n servicin g wit h Purogen e solutio n (ste p 14) , us e tes t strip s t o chec k chlorin e levels . Strip s shal l indicat e 10 0 pp m i n concentration . Wit h th e drai n lin e capped , pul l th e drai n handl e t o ope n th e valv e t o allo w th e disenfectin g solutio n t o fil l th e tub e downlin e fro m th e valve . 6 . Ope n th e fauce t i n th e lavator y fo ra minimu m o

f fiv e minutes . 7 . Hav e a j^erso n observ e th e potabl e wate rtan k i n th e lavator

y compartmen t whil e anothe rperso n service s th e tan k unti l th e leve l o

f th e solutio n reache s th e tan k vent . NOTE : Us e a flashligh t t o monito r th e flui d level . NOTE : Th e maximu m fillin g pressur e i s 10 0 PSI G Clam p th e servicin g lin e fro m th e servicin g car t t o preven t backflo w o f th e solutio n i n th e aircraft t o drai n bac k int o th e servicin g cart . Thi s als o ensure s tha t th e fil l tube s i n th e aircraft remai n ful l wit h th e solution . 9 . Let th e vinega rsolutio n remai n i n th e syste m fo r1 hour . 10 . Ope n th e fauce t i n th e lavator y fo ra minimu m o

f 5 minutes . B Y INS P 

# X X X X X X X X X X FO R OFFICIA L US E ONL Y •PubKcAvaHsbMytob

e deMrmtne d unde r5 U.S.C . 5S2

*AE-MTX-1705. 3 2 0 Oc t 0 5 

### E O WOR KCAR D Title : POTABL E WATE R SYSTE M ANALYSI S FO R EPA STANDARDIZATIO N E0# : EM-3800-007R 4 Date : 26-Sep-0 7 Pag e 5 o f 1 0 PAR T B : Sterilizatio n (continued ) Ente rall pertinen t dat a t?elo w Equipment : SN : STA : Date : T T TLD G Ente rinitial s an d employe e numbe r Wate rReservoi rSterilizatio n 11 . Drai n th e lavator y potabl e wate rIA W applicabl e AM M procedure . NOTE ; Mak e sur e tha t th e wate ri s draine d an d dispose d of IAW loca l EP A standards . 12 . Flus h th e lavator y potabl e wate rsyste m a s follows ; A . Servic e th e lavator y wit h clea n potabl e wate rIA W applicabl e AM M procedure . B . Ope n th e fauce t I n th e lavator y fo ra minimu m o f 3 minutes . C . Drai n th e lavatory potabl e wate rIA W applicabl e AM M procedure . 13 . Prepar e th e sanitizin g solutio n a s follows : A . T o mak e 2 5 gallon s o f solutio n (1 ) Mi x3 2 ounce s o f Purogen e (o rsuitabl e substitute ) an d Vf e cu p ( 4 ounces ) o f citri c ad d i n a plasti c containe ran d le t mixtur e stan d fo r5 minutes . (2 ) Dilut e th e activate d concentrat e wit h 1 gallo n of potabl e water . (3 ) Pu t th e dilute d solutio n I n a clea n empt y potabl e wate rservicin g cart . (4 ) Fil l car t wit h 2 3 % gallon s of potabl e wate rt o mak e 2 5 gallon s o f sanitizin g solution . 14 . Repea t step s 4 thr u 8 usin g th e Purogen e solutio n mad e i n ste p 13 . 15 . Le t th e solutio n remai n I n th e syste m (o r3 hours . 16 . Repea t step s 1 1 an d 12 . 17 . Repea t step s 4 thr u 8 usin g th e Purogen e solutio n mad s i n ste p 13 . 18 . Le t th e solutio n remai n I n th e syste m fo r2 hours . 19 . Repea t step s 1 1 an d 12 . 20 . Flus h th e laVator

y potabl e wate rsyste m a s follows : A . Servic e th e lavator y potabl e wate rsyste m IA W applicabl e AM M procedure , B . Ope n th e fauce t I n th e lavator y fo ra minimu m o f 3 minutes . C . Drai n th e lavatory potabl e wate rIA W applicabl e AM M procedure . D . Servic e th e lavator y potabl e wate rsyste m IA W applicabl e AM M procedure , E . Ope n th e fauce t I n th e lavator y an d sampl e usin g les t strips . Stri p shal l no t indicat e ove r5ppm . (1 ) I f th e wate ri s no t satisfactor y (ove r5ppm ) repea t th e flushin g procedur e an d agai n chec k th e wate rfo r5ppm . (2 ) I f th e wate rI s satisfactor y (Spp m o rless ) servic e th e lavator y potabl e wate rsyste m IA W applicabl e AM M procedure . B Y INS P 

## X X
X X X X X X X

X

FO R OFFiCIA L US E ONL Y •PutHI c Availabilit y t o b e determine d unde r5 U.S.C . 552 'AE-MTX-1705, 3 2 0 Oc t 0 5 

## E O WOR KCAR D Title : POTABL E WATE R SYSTE M ANALYSI S FO R EP A STANDARDIZATIO N EO# : EM.3800-007R 4 Date : |26-Sep-0 7 Pag e 6 o f t g PAR T B : Steritizatio n (continued ) Ente ral l pertinen t dat a below Equipment : SN : STA : Date : T T TLD G Ente rinitial s an d employe e numbe r B Y 21 . CAUTION : Potabl e wate rleve l mus t b e 5pp m o rles s befor e i t i s suitabl e fo rconsumption . Instal l th e mirro rpane l abov e th e lavator y sink . 22 . De-actlvat e syste m leavin g wate ri n th e aircraft wate rreservoi rIA W Par t A o f thi s E O i f waitin g fo rwate ranalysis . I f not , N/ A thi s ste p an d continu e t o nex

t step , 23 . Perfor m activatio n o f deactivate d syste m IA

W GPf*/ ! 16-04 , paragrap h C . Se e Par

t C o f thi s EO , 24 . Retur n aircraft t o serviceability . 25 . Record th e accomplishmen t o f Par t B o f thi s E O o n th e AML/NRW C o rMaintenanc e Record Car d (MRC ) an d ente rth e documen t numbe r here : AML/NRWC/MR C ._ „ INS P 

# X X X X X

FO R OFFICIA L US E ONL Y *PubN c Availabilit y t o b e determine d unde r5 U.S,C . 552 "AE.MTX-1705. 3 2 0 Oc t 0 5 

## E O WOR KCAR D Title : POTABL E WATE R SYSTE M ANALYSI S FO R EPA STANDARDIZATIO N E0# : EM-3800-007R 4 Date : |26-Sep-0 7 Pag e 7 o f 1 ^ PAR T C : Reactivatio n Entej - al l pertinen t dat a below Equipment : SN : STA : Date ; T T TLD G Ente rinitial s an d employe e numbe r B Y INS P 1 . Mak e aircraft saf e fo rmaintenanc e 2 . Remov

e ta g statin g "Syste m deactivate d - D o Not Service " fro m th e lavator y potabl e wate rservic e ca p an d discard . 3 . Remov

e th e safet y wir e fro m lavator y potabl e wate rservic e ca p t o attachin g nu t an d discard . 4 . Remov

e th e lavator

y fauce t handl e lockou t devic e an d zi p tie . Se e Figur e 1 . 5 . Perfor m activatio n o

f deactivate d syste m IA

W GP M 16-04 , paragrap h C . 6 . Servic e th e lavator

y potabl e wate rsyste m IA W th e applicabl e AM M procedure . t . Retur n aircraft t o serviceability . 8 . Recor

d th e accomplishmen t o f Par t C o f thi s E O o n th e AML/NRW C o rMaintenanc e Recor d Car d (MRC ) an d ente rth e documen t numbe r here : AML/NRWC/MR C . 

# X X X X X X X X

FO R OFFiCIA L US E ONL Y •Publi c Availabilit

y t o be determine d unde r5 U.S.C . 552 'AE-MTX-1705. 3 2 0 Oc t 0 5 

## E O WOR KCAR D Title : POTABL E WATE R SYSTE M ANALYSI S FO R EP A STANDARDIZATIO N EO# : EM-3800-007R 4 Date : |26'Sep-0 7 higiir e i 

### Pag e 8 o f 1 0 I ivatot y Fauce t g Drai n Leve r

• : . '•' • •••.' • r.'W'V
-

^ -•ki*s ' •:»-s- : 

# W 4
^ I'iWif e 

# M f ^ l ^^pi % c^^^^^^ S 

# ^ ^ M

• • • • - . - '4.. ; li.-r f • •



### FO R OFFICIA L US E ONL Y 'Publi c Availabilit

y t o b e determine d unde r5 U.S.C . 552 "AE-MTX-1705. 2 2 0 Oc t 0 5 

### E O RECORD S INFORMATIO N SHEE T Page : 9 o f 1 0 

### E O # : EM-3800-007R 4 Aircraf t Seria l Number

s Affected : AL L Nam e o f Component : Componen t Par

t Number : Componen t Seria l Numbe r(i f affected) : Ref . AD # an d Effectiv e Date ; Ref . SB # an d Effectiv e Date : 0 A D Amendmen t # (I f applicable) : Reason : Brie f Descriptio n o f AD/S B Thi s E O identifie s th e company' s proces s o f sampling , testing ,

deactivating , cleaning , sanitizing , re-testing , an d re-activatin g th e potabl e wate rsyste m fo rpositiv e results . Thi s proces s i s establishe d t o Par t Change : Ol d P/ N Ne w P/ N Labo rHours : 8-1 2 hours On e Tim e D Ye

s 0 N o Constraint : Repetitive Inten/al ; MBV , Phase , Saturday Sitte r

0Ye s DN O Threshold , the n Repetitiv e

D Ye s 0 N o Threshold : Terminatin g Actio n

0Ye s DN O Wha t Documen t Thi s E O Comments : Upo n completio n o f thi s EO , mak e a n entr y i n th e compan y compute rsyste m showin g compliance . Fil e a signed-of f cop y i n th e appropriat e locatio n wit h th e A/C' s permanen t records . E O orig . issu e date : 7/27/200 6 I f Rev ; fou r Date ; 9/26/200 7 Reason : Additiona l informatio n provide d



### FO R OFFICIA L US E ONL Y 'Publi c Availabilit

y t o b e detemilna d unde r5 U.S.0.552 '

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X Jo b Set-u p CAKmO H Ope n th e potabl e wate rservicin g doo rcarefull y t o preven t damage . 1 . Ope n potabl e wate rservicin g doo r193M R (145s ) o r193N R (135 s an d ' 1408) . AM M TAS KRef , 06-41-01/10 1 

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2 . Fo rEM B 145s , clos e th e potabl e wate rsen/icIn g doo r193MR , N/ A thi s Ste p I s airci^f t i s a 13 5 o r140. : / AM M TAS KRef . 06-41-01/10 1 3 . Fo rEM B 13 5 an d 140s , clos e potabl e wate rservicin g doo r193NR . N/ A thissteplfairaaftisa145 . AM M TAS KRef . 06-41-01/10 1 Mechani c Inspecto r XX X XX X I EN D

FO R OFFICIA L US E ONL Y •Publi c Availabilit

y t o b e detemilne d unde r5 U.S.C . 552 *EAGL E AVIATIO N SERVICES , INC . 275 1 AIRPOR T BLVD . RS-40 3 ABILENE , TEXA S 7960 2

CR S E4GR716 J 

## NON-ROUTIN E WOR KCAR D 

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# 3234201 2 A/a : Ne84J W ZONE : 10 0 ATA ; 38-1. 0 ORIGIN : BOW/ U W.O. : 3234 2 TYPECHK : 3 A CH KCR D # : N/ A ORIG ; 69690 6 DATE : 02/01/0 8 ITE M DISCREPANCY/TAS K

SERVIC E POTABL E WATE R

ITE M ACTIO N TAKE N 

# / i h^ > 

## \t- \r~<3 ( B Y INS P INS P RE Q R H HR S . i ' R H HR S PAR T NAM E P/ N OF F S/ N OF F P/N O N S/ N O N DAT E C/ W 

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## WOR KITE M TURNOVE R NAME/SHIFT/DAT E STATU S O F ITEM S STARTE D BU T NO T SIGNE D OF F B Y INSP .

LABO R RECORD : EMPL. # 

# Of i EMP L HRS . 

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L Ua b ONL

Y •PubH c AvaUabllH

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# EMBI4

5 Q

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### AIRCRAFT MAINTENANC E MANUA L 

# t'i i

WATE R TAN K- SERVICIN G 1 . Genera l A . Tiii s sectio n give s th e procedure s t o fil l o rdrai n tli e v\/ate rtanl< . 8 . Acces s t o th e servicin g pane l i s go t throug h a doo rinstalle d o n th e low^e rrigh t sid e o f th e fuselag e aft section . C . Wher e ther e ar e freezin g o ricin g conditions , th e wate rtan k mus t b e draine d eac h day , afte rth e las t flight , fo rprotectio n ofth e wate rsystem . Durin g i n th e parkin g period , drai n th e wate rsyste m a s applicable . D . Th e procedure s i n thi s sectio n ar e give n i n th e sequenc e below . AMTOS S No . SUBJEC T

- TAS K12-15-01-600-801- A SUBTAS K12-15-01-841-001-AO O SUBTAS K12-15-01-610-001-AO O SUBTAS K12-15-01-842-001-AO O

- TAS K12-15-01-600-802- A SUBTAS K 12-15-01-841-002-AO O SUBTAS K 12-15-01-680-001-AO O SUBTAS K 12-15-01-842-002-AO O Wate rTan k - Fillin g Preparatio n Toile t Wate rServicin g Follow-o n Wate rTan k

- Drainin g Preparatio n Wate rTan k

Drainin g Follow-o n

EFFECTIVITY : AL L 

# 12-15-0 1 Genera l Pag e 30 1 No v30/0 5

# EM

B 14 5 EMBRAE R 

### AIRCRAF T MAINTENANC E MANUA L TAS K12-15-01-600-801-A 2 . Wate rTan k

- Fillin g A . Genera l (1 ) Th e wate rtan k

contain s clean , bu t non-drinkabl e (fo rhygien e purpose s only) , water . B . Reference s

- AM M 06-41-01/10 1

- AM M 12-15-01/30 1

- Figur e 30 1

- Figur e 30 2 C . Acces s ZON E

19 3 19 3 PANEUDOO R 193M R 193N R LOCATIO N Af t lowe rfairin g Af t lowe rfairin g D . Tool s an d Equipmen t ITE M DESCRIPTIO N *GSE03 0 Servicin g cart , wate r PURPOS E To fil l th e tan k

wit h wate r E . Auxiliary Item s No t applicable . F. Consumabl e Material s No t applicable . G . Expendabl e Part s No t applicable . H . Person s Recommende d QT Y FUNCTIO N PLAC E

Doe s th e tas k Wate rservicin g pane l

EFFECTIVITY : AL L 

# 12-15-0 1 600-801- A Pag e 30 2 Fe b 23/0 2

# EMB14 5 ( ^

- ^ EMBRAE R 

### AIRCRAF T MAINTENANC E MANUA L I . Preparatio n SUBTAS K12-15-01-841-001-AOO (1 ) Ope n acces s doo r193M R o r193NR , a s applicabl e (AM M 06-41-01/101) . J . Toile t Wate rServicin g (Figur e 301 ) (Figur e 302 ) SUBTAS K12-15-01-610-001-AOO CAUTION : OPE N TH E WATE R SERVICIN G DOO R CAREFULL Y NO T T O DAMAG E I T (1 ) Remov e th e protectio n cap s fro m th e wate rfillin g nippl e an d fro m th e wate roverflo w nipple . CAUTION : D O NO T CONNEC T TH E HOS E O F TH E WATE R SERVICIN G CAR T T O TH E

WATE R OVERFLO W NIPPLE . THER E I S A META L STO P (TANG ) INSTALLE D O N TH E WATE R OVERFLO W NIPPLE . (2 ) Instal l th e hos e o f th e wate rservicin g car t t o th e wate rfillin g nipple . WARNING : US E ONLY POTABL E WATE R T O FIL L TH E WATE R TANK . CAUTION : • FO R AIRCRAF T PRE-MO D S B 145-38-0001 , TH E MAXIMU M FILLIN G PRES SUR E I S 2 5 PSI G AN D TH E MAXIMU M FILLIN G FLO W I S 5 0 LP M (13, 2 GPM) . • FORAIRCRAF T POST-MO D S B 145-38-0001 , TH E MAXIMU M FILLIN G PRES SUR E I S 10 0 PSIG . NOTE : EMBRAE R recommend s th e us e o f ho t wate r(temperatur e no t exceedin g 35°C ) t o preven t wate rre-freezin g i n th e wate rlines . (3 ) Fil l th e tan k

unti l th e wate rstart s t o flo w ou t throug h th e overflo w nipple . (4 ) Remov e th e hos e o f th e wate rservicin g cart fro m th e wate rfillin g nipple . CAUTION : ALLO W AL L EXCES S WATE R T O DRAI N OU T BEFOR E YO U INSTAL L TH E

PROTECTIO N CAPS . (5 ) Instal l th e protectio n cap s t o th e wate rfillin g nippl e an d t o th e wate roverflo w nipple . K . Follow-o n SUBTAS K12-15-01-842-001-AO O (1 ) Clos e acces s doo r193M R o r193NR , a s applicabl e (AM M 06-41-01/101) . EFFECTIVITY : AL L 

# 12-15-0 1 600-801- A Pag e 30 3 No v28/0 7

# EM

B 14 5 EMBRAE R 

### AIRCRAFT MAINTENANC E MANUA L

DET. A

HANDL E

DET. B WATE R SERVIC E PANE L

WATE R FIL L CA P

^ EM B 14 5 ( ) MODEL S

EM B 13 5 ( ) MODEL S HANDL E

OVERFLO W AN D DRAINAG E CA P DET. B WATE R SERVIC E PANE L Wate rTan k

- Filling Figur e 30 1 145AMM120022.MC E C

EFFECTIVITY : PRE-MOD . S B 145-38-000 2 

# 12-15-0 1 990-001- A Pag e 30 4 Ma y 23/0 0

# EM

B 14 5 EMBRAE R 

### AIRCRAF T MAINTENANC E MANUA L

DET. A

HANDL E

WATE R FIL L CA P OVERFLO W AN D DRAINAG E CA P HANDL E

DET. B WATE R SERVIC E PANE L


# tl x EM B 14 5 ( ) MODEL S

EM B 13 5 ( ) MODEL S WATE R SERVIC E PANE L Wate rTan k

- Fillin g Figur e 30 2 145AMM120040.MC E

EFFECTIVITY : POST-MOD . S B 145-38-000 2 

# 12-15-0 1 990-002- A Pag e 30 5 Au g 28/0 4

# EM

B 14 5

- ^ EMBRAE R 

### AIRCRAF T MAINTENANC E MANUA L TAS K12-15-01-600-802-A 3 . Wate rTan k

- Drainin g A . Genera l (1 ) Thi s tas k

give s th e procedur e t o drai n th e wate rtank . (2 ) Wher e ther e ar e freezin g o ricin g conditions , durin g i n th e parking , th e potabl e wate r syste m ca n freez e an d th e syste m ca n b e damaged . (3 ) Fo rparkin g perio d abov e wate rfreezin g time , drai n th e wate rtan k o rkee p th e aircraf t energized . (a ) Fo rtemperatur e belo w - 11° C (12.2°F) , i t i s recommendabl e t o drai n th e wate rtan k system . (b ) Afte rth e wate rfillin g operation , i n freezin g o ricin g conditions , i t i s recommendabl e t o kee p th e wate rsyste m energized . B . Reference s

- AM M 06-41-01/10 1

- AM M 12-15-01/30 1

- Figur e 30 1

- Figur e 30 2 C . Acces s ZON E PANEUDOO R LOCATIO N

19 3 19 3 193M R 193N R Af t lowe rfairin g Af t lowe rfairin g D . Tool s an d Equipmen t No t applicable . E . Auxiliar y Item s ITE M DESCRIPTIO N PURPOS E QT Y Commerciall y availabl e Hos e T o drai n th e wate rfro m th e tan k F . Consumabl e Material s No t applicable . EFFECTIVITY : AL L 

# 12-15-0 1 600-802- A Pag e 30 6 No v28/0 7

# EM

B 14 5 EMBRAE R G . Expendabl e Part s No t applicable . H . Person s Recommende d 

### AIRCRAFT MAINTENANC E MANUA L

QT Y FUNCTIO N PLAC E

Doe s th e tas k Wate rservicin g pane l I . Preparatio n SUBTAS K12-15-01-841-002-AOO (1 ) Ope n acces s doo r193 M o r193N R (AM M 06-41-01/101) . J . Wate rTan k

Drainin g (Figur e 301 ) (Figur e 302 ) SUBTAS K12-15-01-680-001-AOO (1 ) Remov e th e protectio n cap s fro m th e wate rfillin g nippl e an d fro m th e wate roverflo w nipple . (2 ) Instal l th e hos e a t th e wate roverflo w nipple . (3 ) Pul l th e handl e t o th e ope n position . (4 ) Drai n th e potabl e wate rsyste m unti l th e flo w o f wate rfro m th e wate roverflo w nippl e stops . (5 ) Pus h th e handl e t o th e close d position . (6 ) Remov e th e hos e fro m th e wate roverflo w nipple . CAUTION : LE T AL L EXCES S WATE R DRAI N OU T BEFOR E YO U INSTAL L TH E PROTEC TIO N CAPS . (7 ) Instal l th e protectio n cap s a t th e wate rfillin g nippl e an d wate roverflo w nipple . K . Follow-o n SUBTAS K12-15-01-842-002-AOO (1 ) Clos e acces s doo r193M R o r193N R (AM M 06-41-01/101) .

EFFECTIVITY : AL L 

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# r IL K £ia_L L 25-2000 5 / GV ) K A th e emergenc y an d cablrt equipmen t p5-«aO1-212-O01 l AL L 

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### FO R OFFICIA L US E ONL Y •PublcArallablltytob e determine d unde r5 U.S.C . 552 ' Print Date : 3/26/200 8 D089- 1 America n Eagl e Airlines , Inc . Certificat e No. : SIMA586

Asteriliz e Potabl e Wate rReservoi r AMERICA N EAGL E MNTC . WOR KCAR D Equipmen t EMB-AL L Syste m 1 2 Wor k Zon e 19 3 Skil l 1 A/ C Chapter s St a Patter n Dat e Reference : AM M 12-15-02-600-801 , ES M 12-15-02-610-00 1 Equipment : Potabl e wate rcart , Glove s - chemica l resistant , Car d No . 12-200-0 0 Pag e 1 o f 4 

# ^-cO . Dat e

Materials : Effectivity : Procedures : Plasti c container ,

Graduate d cylinde rdua l scal e (oz./IOO O ml. ) Purogen e (sanitizin g concentrate) . Citri c aci d crystals , Chlorin e tes t pape ro requivalen t AL L CAUTIO N Ope n th e potabl e wate rsen/Icin g doo rcarefull y t o no t damag e it .

(AM M 06-41-01/101 ) 1 . Jo b Set-u p A . Ope n Potabl e wate rservicin g doo r193M R o r193N R a s applicable . B . Full y drai n th e Potabl e Wate rSystem . 1 ) Remov e th e protectio n cap s fro m th e wate rfillin g nippl e an d fro m th e wate roverflo w nipple . Pul l th e handl e t o drai n th e wate rtank . (Figur e 1 ) 2 . Procedur e A . Prepar e sanitizatio n solution . 1 ) I n th e servicin g cart prepar e a minimu m o f 1 0 gallon s o f PUROGEN E sanitizatio n solutio n a s follows : a ) Mi xi n 4 flui d oz . o f PUROGEN E wit h . 5 oz . o f citri c aci d o r equivalen t i n a plasti c container . NOT E Afte ryo u mi xth e component s i t take s abou t fiv e minute s fo rth e activatio n t o occur . b ) Le t mixtur e stan d fiv e minutes . c ) Mi xth e activate d concentrat e wit h tw o gallon s o f clea n potabl e water . d ) Pou rsolutio n int o th e servicin g car t an d ad d 8 gallon s o f wate rt o mak e th e 1 0 gallon s needed .



### FO R OFFICIA L US E ONL Y •PubH c Availabilit y t o b e detennlne d unde r5 U.S.C . 552 " 1 5 Ja n 0 7 Mechani c lnsp./Designe e

XX X

XX X XX X

XX Xsteriliz e Potabl e Wate rReservoi r Equipmen t EMB-AL L Skil l 1 A/C _ Syste m 1 2 Chapte r8 St a _ Wor k Zon e 19 3 Patter n Date . AMERICA N EAGL E MNTC . WOR KCAR D Car d No . 12-200-0 0 Pag e 2 o f 4 Dat e 1 5 Ja n 0 7 B . Fil l th e aircraf t potabl e wate rtan k wit h th e solutio n unti l th e solutio n start s t o flo w ou t throug h th e overflo w nipple . NOT E Th e maximu m filling pressur e i s 10 0 psig . C . Fro m th e lavatory faucet , ge t approximatel y eigh t oz . o f th e sanitizatio n solutio n int o th e graduate d cylinde r 1 ) Soa k th e chlorin e tes t pape ri n th e graduate d cylinde r content . Mak e sur e tha t th e chlorin e tes t pape rindicate s a minimu m o f 5 0 PPM . NOT E I f necessary , ge t a solutio n sampl e agai n unti l th e chlorin e tes t pape rindicate s a minimu m o f 5 0 PPM . 2 ) Allo w disinfectin g solutio n t o stan d fo ra t leas t on e hour . STAR T TIME : STO P TIME : D . Ope n th e fauce t i n th e lavator y an d le t th e wate rflo w throug h fo ra minimu m o f thre e minutes . E . Drai n th e wate rsystem . F . Full y fil l th e wate rreservoi rwit h potabl e water . (TAS K12-15-01-600-801-A) . G . Le t th e wate rflo w throug h th e fauce t an d chec k it s odo ran d color . I f th e wate ri s no t satisfactory , d o ste p 2 again . 3 . Clos e Jo b A . Remov e al l tools , equipment , an d unwante d materia l fro m th e wor k area . B . Clos e th e potabl e wate rservicin g doo r193M R o r193N R a s applicable . (AM M 06-41-01/101 ) Mechani c lnsp./Designe e



### FO R OFFiCIA L US E ONL Y •Publi c Availabilit y t o b e determine d unde r5 U.S.C . 552 ' 

### XX X XX

X

XX X

XX X XX X XX X XX X XX X

C C
XX X 

## 1

XX Xsteriliz e Potabl e Wate rReservoi r Equipmen t EMB-AL L Skil l 1 A/C Car d No . 12-200-0 0 Syste m 1 2 Chapter s St a Pag e 4 o f 4 Wor k Zon e 19 3 Patter n Dat e Dat e 1 5 Ja n 0 7 AMERICA N EAGL E MNTC . WOR KCAR D



## Intentionall y Lef t Blan k

FO R OFFICIA L US E ONL Y •PubOcAvailablHytob e determine d unde r5 U.S.C . 552 '

# Inspector' s Statemen t " ^ Ma y 5 , 200 8 O n Apri l 10 , 200 8 I wa s assigne dt o perfor maparalle l investigatio n o f America n Eagl e Airlines , Inc . (AEA ) Voluntar y Sel f Disclosure number

2008SW21407 4 (VSD ) WC12
- 200-0 0 Accomplishment . I dow n loade dal l attache ddocument s sent a s evidenc e an dreviewe dth e AE A written response . Th e document s wer e pr e an dpos t temporar y revisio n 07-7 7 o f

wor k car d12
- 200-0 0 title dPotabl e Wate r Reservoi r

Sterilize , Engineerin g Orde r E O EM-3800-007 , Master Technical Publication s Manual , Chapter 1 0 page s 3-11 , General Procedure s Manual Chapter

3-0 1 page s 1-16 , an dfor

mAE-MTX-301. 2 We b Sit e Chang e Request . Th e We b Site Chang e Reques t

for mAE-MTX-301. 2 wa s th e onl y documen t mentione d abov e that hadany signature s an devidenc e o f use . Al l other

document s were blank . O n Apri l 18 , 200 8 I requeste dal l document s tha t were signe dof

f regardin g th e accomplishmen t

o f wor k car d12-200-0 0 T R07-7 7 o n aircraf t N684J W durin g th e Phas e 1/3A . O n Apri l 25,200 8 I receive dth e requeste dmaterial . Th e AEA Analysi s Summar y state s that

aircraf t N684J W wa s undergoin g aPhas e 3 A chec k in AB I o n Januar

y 31 , 200 8 ofth e requirement s ofth e 3 A chec k i s th e accomplishmen t

o f AEA phas e l A wor

k card12-200-00 , Potabl e Water Reservoir
Sterilize . Tha

t wor k car dwa s revise deffectiv e Decembe r 30 , 200 7 (Temporar

y Revisio n (TR ) 07-77 ) a s a

n Advance dCop y t o includ e arequiremen t for th e completio n ofth e wor k car dpe r Engineerin g Orde r

(EO ) number

EM-3800-00 7 Part

B . Prio r t o tha t revisio n wor

k car dcontaine dadifferent metho do f

sterilizin g th e reservoir . O n Januar y 31,200 8 th e wor

k car dT R07-7 7 wa s poste do n th e AE A Technica l Publication s Websit e ^ on e ofth e Phas e 2 A zin dPhas e 3 A chec k

require dcards . O n January 31 , 200 8 a n EAS I Maintenanc e Technician workin g o n aircraf t N684J W go t

th e wor k cardan dth e associate dE O an dupo n reviewin g th e wor k packag e note dth e estimate dtim e require d fo r completio n ofth e E O wa s 16-24 hours . Sinc e th e aircraf t wa s ou t o f servic e a t AB I onl y fo r schedule dovernigh t

maintenanc e an dno t

fo r afiill day' s wor

k th e technicia

n requeste dconfirmatio n fromhi s cre w chie f that h e wa s usin g th e correc t

task . The EAS I cre w chie f

checke dth e Technica l Publicatio n website , Phas e 1 A chec k web page , an

d foundth e pre - T R07-7 7 versio n o f wor k car d12-200-0 0 o n th e website , i n contras t to T R07-7 7 that

wa s o n th e 3 A chec k

we b page . Sinc e ther e wer e conflictin g version s of th e wor k cardavailabl e for

us e for th e chec k an dth e tim e th e aircraf

t wa s schedule dt o b e ou t o f servic e i n AB I wa s substantiall y shorter than th e estimate dtim e t o accomplis h th e EO , th e cre w chie f

di dno t us e conflic t

resolutio n procedure s t o addres s th e discrepanc y with th e AEA documen t

but instea dmad e ajudgment

call . H e tol dth e technicia n tha t h e di dno t nee dt o compl y with th e E O a s state do n th e wor k card , h e coul dd o th e shorte r availabl e versio n ofth e check . M y revie w ofth e signe dcopie s reveale dth e technicia n di dno t accomplis h eithe r

versio n o f

wor k card12-200-00 , pr e o r

pos t T R07-77 . Instead aNon-Routin e Wor

k Car dnumbe r

3234201 2 wa s issue dt o Servic e Potabl e Water . The EAS I technician signe dtha t h e "Service dpotabl e wate r In Accordanc e Wit

h (IAW) EMB-14 5 AM M 12-15-01" . Thi s sectio n give s procedure s t o fil l an ddrai n th e wate r tank . FO R OFFICIA L US E ONL Y 'PuttfcAraUbintytob e deteimine dunde r

S U.S.C . 552 '

### On Januar y 31,200 8 th e EAS I Maintenanc e Technician incorrectl y signe dof f completio n o f W C 12-200-00 , T R01-11 , withou t havin g accomplishe dth e sterilizatio n ofth e potabl e wate r reservoi r pe r E O numbe r

EM-3800-00 7 Par

t B . Durin g th e mornin g maintenanc e call , AEA learne do f th e deviatio n of

approve d procedure s fro

manothe r

AE A maintenanc e statio n questionin g th e assignment o f atask cardwith th e tim e requirement s o f 12-200-0 0 t o aircraf

t tha t wer e onl y schedule dfo

r overnigh t maintenance . Sinc e AB I ha dmanage dt o retur n aircraf t 68 4 to servic e without th e laps e o f

sufficient tim e t o complete E O EM-3800-00 7 arevie w ofth e AB I RO N wor k package s wa s accomplishe dan dth e erro r wa s discovered . Th e aircraf

t wa s release dfromth e Phas e 3 A chec k an dflew on e flight

le g to DFW . DF

W Maintenanc e Technician s deferre dth e potabl e wate r suppl y pe r

MEL 38-01 . Thi s effectivel y escalate dth e Phas e 1/3 A inspectio n for a n additional te n days , whic h i s in direc t conflic t wit h th e approve dprocedure s i n AEA General Procedure s Manua l Section/Chapte r

15-1 7 pag e 7 ite m[o ] that state s t o enter

compan y inspectio n progra m interval : Thi s interval shal l no t excee ddi e maximu minterval approve db y di e FAA . Th e AE A investigatio n int o th e simultaneou s web publicatio n o f tw o differen

t wor k card s with th e sam e car dnumbe r reveale dth e following : Per guidanc e i n GP M Chapter/Sectio n 3-0 1 an dth e Maste r Technica l Publication s Manual (MTPM ) Chapte r 1 0 th e AEA Technical Publication s Departmen t Distributio n sectio n receive s copie s o f approve dpublicatio n revision s in CD/DV D format . I n instance s where th e websit e i s update dfo r immediat e transmissio n t o th e field, th e newl y publishe dpage s receiv e notic e that th e actio n i s a

n 'Advanc e Copy' . A n e-mai l i s sen t to subscriber s notifyin g the mo f th e chang e t o technica l data . Afte r achang e ha s bee n mad e t o material poste do n th e website a n initial qualit

y chec k an daudi t o f materia l poste di s accomplishe dvi ath e us e o f for mAE-MTX-301. 3 t o verif y th e accurac y ofth e informatio n o n th e website . Th e procedure s for

th e Technica l Publication s Clerk s wh o make change s t o th e Tec h Pub s websit e d o not

includ e establishe dmethod s fo r verifyin g th e applicabilit

y o f change s mad e t o maintenanc e requirement s o n th e website . Additionally , AE A foun dtha t th e EM B Technical Publicatio n Websit e contain s informatio n fromtw o sources . Th e Maintenanc e Chec k Manual (MCM ) Fron t

Matte r portio n ofth e EM B We b pag e i s a n extractio n fromth e mos t curren t revisio n ofth e MC M a s i t

appear s i n th e hardcop y ofth e manual . Th e secon dsourc e i s a n electroni c we b pag e produc t

create da s aLis t

o f Effectiv e Wor

k Card s (LEWC) . Th e LEW C doe s contai n th e T Ran dAdvanc e Cop y annotation s nex t t o th e affecte dwor

k cards . I t ha s neve r bee n apolic y at

AE A o r an industr

y standar da s outline di n SPE C 100 or 200 0 t o amen dth e MC M Lis t

o f Effectiv e Page s (LEP ) o r Tabl e O f Content s (TOC ) ever

y time a T Ri s issue dt o th e manual . Th e LEW C wa s create dfor th e specifi c piupos e o f identifyin g TR' s o r

Advanc e Copie s o f

wor k card s i n th e electroni c web pag e world . AE A ha s identifie dagap i n procedure s regardin g currenc y ofth e LEW C versu s th e LEP o r TO C an dth e updatin g o f thos e items . 'Ronal dO . StilweiT^^ ^ Aviatio n Safet

y Inspecto r AM RCM O 817-684-689 4 FO R OFFICIA L US E ONLY ^.?fPf c Availabilit y t o b e "•"Wne d unde r5 U.S.C . 552 'Ma y 30 , 200 8 m M - 2 A b : 2 1

Mr . Mitchel l D . Wagste r Principa l Maintenance Inspecto r AM R Certificate s Managemen t Offic e 1480 0 Trinity Boulevard , Suit e 10 0 For t Worth . T

X 7615 5 Subject : Fil e No . 2008SW210288 - Potabl e H2 0 Reservoir , Steriliz e Reference : You rlette rdate d Ma y 14,200 8 Dea rMr . Wagste r You rlette rdate d Ma

y 5 , 2008 , state d th e following : "O n Februar

y 1 , 2008 , America n Eagl e Airiine s inc . (AEA) , voluntaril y disclose d t o thi s offic e tha t i t ma

y hav e violate d th e Federa l Aviatio n Regulatio n whe n i t unintentionall y faile d t o accomplis h AE A wor k

card 12-200-0 0 "Potabl e Wate rReservoir-Sterilize " con-ectl y o n aircraf t N684J W durin g a Phas e 3 A inspection . Apparentl y AE A faile d t o complet e th e inspectio n i n complianc e wit h th e requirement s o f Titl e 1 4 o f th e Cod e of Federa l regulation s § 43.12A1 , 43.13C , 121.367A , an d 121.369B . Durin g verificatio n ofth e fac t associate d wit h thi s disclosure , th e Federa l Aviatio n Administratio n (FAA) determine d that thi s cas e doe s no t meet al l th e requirements fo racceptanc e wit h th e FA A Advisor y Circula r00-58A title d "Voluntar y Disclosure reportin g System* . Mor e specifically , th e FA A foun d that AE A faile d t o remove th e aircraf t fro m revenu e servic e o n Februar y 1 , 2008 , upo n discoverin g throug h a review o f th e wori ( package , that wori ( card 12-200-0 0 "Potabl e Wate rReservoir-Sterilize * wa s no t propert y accomplishe d as par

t ofth e Phas e 3A inspectio n i n accordanc e wit h th e AE A EM B Engineerin g Specificatio n Manua l (ESM) . AE A managemen t electe d t o def^ rthi s tas k b y placin g a full y operationa l Potabl e Wate rSyste m o n th e Minimu m Equipmen t List (MEL

) fo ra n additiona l te n days , befor e accomplishment . Thi s lette ri s t o infom n AE A tha t Voluntar y Disclosur

e Reportin g Progra m Enforcemen t investigativ e Repor

t 200XSW21407 5 ha s bee n rescinde d an d that Fil e No . 2008SW21028 8 ha s bee n initiate d fO

rfurthe rinvestigatio n o f thi s matte routsid e th e provision s o f AC 00-58A.' '

FO R OFFICIA L US E ONL Y •Publi c Availabilit y t o b e determine d unde r5 U.S.C . 552 "Summary o f Evidence :

America n Eagl e Airlines , Inc . (AEA ) believe s th e origina l Voluntar y Sel f Disclosur

e (VSD ) numbe r2008SW214075 Comprehensive Fi x too k car e ofth e Roo

t Cause , th e incorrec

t Work Card (WC ) 12-200-0 0 Potabl e Wate rReservoir-Sterilize . Furthermore , AE A als o believe s th e compan y protecte d th e publi c b y takin g saf e measure s i n deactivatin g th e unsterilize d Potabl e Wate rSyste m b

y us e ofth e Minimu m Equipmen t List (MEL ) proces s t o provid e a n airworth y aircraft . A summar

y ofth e finding s state d i n rescinde d VS D numbe r2008SW21407 5 i s as follows : Th e AE A investigatio n reveale d that : AE A aircraf

t N684J W wa s undergoin g a phas e 3 A chec k i n AB I o n 1/31/08 . On e ofth e requirements ofth e 3A chec k i s th e accomplishmen t of AE A phas e 1 A wor k car d 12 - 200-0 0 - Potabl e Wate rReservoi r- Sterilize . Wor k Car d 12-200-0 0 had bee n revise d o n 12/30/0 7 (Temporar y Revisio n (TR ) 07-77 ) as a n Advanc e Cop

y t o includ e a requiremen t fo rcompletio n ofth e wor k card pe rEngineerin g Orde r (EO ) numbe rEM-3800-00 7 Par t B . Prio rt o tha t revisio n th e wor k card containe d a differen t metho d o f sterilizin g th e reservoir . O n 1/31/0 8 th e wor k

car d T R 07-7 7 wa s poste d o n th e AE A Technica l Publication s websit e as on e of th e Phas e 2

A an d 3 A chec k require d wor k

cards . O n 1/31/0 8 a n EAS I Maintenance Technicia n workin g o n aircraf t N684J W got th e wor k

car d an d aske d hi s Cre

w Chie f abou t needin g th e EO . Th e Technicia n wa s tol d by hi s Cre w Chie f tha t h e didp' t nee d a n E O since N684J W wa s schedule d fo rovernigh t maintenanc e an d not a Saturda y Sitte ran d that h e shoul d us e th e shor t versio n ofth e wor k

card . Th e Technicia n was stil l no t sur e of ho w t o procee d an d trie d t o ge t a cop y of th e EO . H e was tol d b y fellow Technician s that thi s wa s a n overnigh t aircraf t an d not a Saturda

y Sitte ran d h e shoul d d o th e shor

t version . Th e Technicia n performe d th e "shor t version" , signe d of

f wor k car d 12-200-0 0 T R 07-77 , an d th e aircraf

t wa s release d fo rservic e b y EAS I withou t an y furthe rquestion s t o qualit y contro l o r supervision . O n 1/31/0 8 th e EAS I Maintenance Technicia n incorrectl y signe d of f completio n of W

C 12-200 - 00 , T R 07-77 , withou t havin g accomplishe d th e sterilizatio n ofth e potabl e wate rreservoi rpe r E O numbe rEM-3800-00 7 Par t B . AE A learne d ofth e deviatio n fro m approve d procedure s afte ra discussio n ofth e requirements o f wori c card 12-200-0 7 a t th e AE A mornin g maintenance cal l prompte d a review ofth e AB I Regula rOvernigh t wor k

package s an d th e en'o rwa s discovered .
FA A Fil e No . 2008SW21028 8 Pag e - 2 FO R OFRCIA L US E ONLY •PubH c AvaUablGtyt o b e determine d unde r5 U.S.C . 552 "A n AE A maintenance statio n had questione d th e assignmen t o f a tas k car d wit h th e tim e requirement s of 12-200-0 0 t o aircraf t that were onl y schedule d fo rovemigh t maintenance . Sinc e AB I had manage d t o retur n aircraf t 68 4 t o servic e withou t th e laps e of sufficien t tim e t o complet e E O EM-3800-00 7 a review ofth e AB I RO N wor k package s wa s accomplishe d an d th e erro rwa s discovered . Aircraft wa s release d fro m th e Phas e 3 A chec k an d flew on e fligh t le g t o DFW . DF W Maintenanc e Technician s deferre d th e potabl e wate rsuppl y pe rME L 38-01 . Th e AE A investigatio n int o th e simultaneou s we b publicatio n of tw o differen t wor k

card s wit h th e sam e card numbe rreveale d th e following : Pe rguidanc e i n Genera l Procedure s Manua l (GPM ) Chapter/Sectio n 3-0 1 an d th e Maste r Technica l Publication s Manua l (MTPM ) Chapte r1 0 th e AE A Technica l Publication s Departmen t Distributio n sectio n receive s copie s o f approve d publicatio n revision s i n CD/DV D format . I n instance s where th e websit e i s update d fo rimmediat e transmissio n t o th e field , th e newl y publishe d page s receive notic e tha t th e actio n i s a n 'Advance Copy' . A n e-mai l i s sen t t o subscribers notifyin g the m ofth e chang e t o technica l data . Afte ra chang e ha

s bee n mad e t o materia l poste d o n th e websit e a n initia l qualit y chec k an d audi t of materia l poste d i s accomplishe d vi a th e us e o f for m AE-MTX-301. 3 t o verif y th e accurac y ofth e infonnatio n o n th e website . Th e procedure s fo rth e Technica l Publication s Clerk s wh o mak

e change s t o th e Tec h Pub s websit e d o no

t includ e establishe d method s fo rverifyin g th e applicabilit y o f change s mad e t o maintenanc e requirements o n th e website . Additionally , AE A foun d that th e EM B Technica l Publicatio n Website contain s informatio n fro m tw o sources . Th e Maintenance Chec k Manua l (MCM ) Fron t Matte rportio n ofth e EM B We b pag e i s a n extractio n fro m th e most curren t revisio n ofth e MC M a s i t appear s i n th e hard cop

y o f th e manual . Th e secon d source i s a n electroni c we b pag e produc t create d a s a List o f Effectiv e Wor k

Card s (LEWC) . Th e LEW C doe s contai n th e T R an d Advanc e Cop y annotation s nex t t o th e affecte d wori^

cards . I t ha s neve rbee n a polic y a t AE A o ra n industr

y standar d a s outline d i n SPE C 100 o r200 0 t o amen d th e MC M List o f Effective Page s (LEP ) o rTabl e of Content s (TOC ) ever

y tim e a T R i s issue d t o th e manual . Th e LEW C wa s create d fo rth e specifi c purpos e o f identifyin g TR' s o rAdvanc e Copie s o f wor k card s i n th e electroni c we b pag e worid . AE A ha s identifie d a ga p i n procedure s regardin g currenc y ofth e LEW

C versu s th e LE P o rTO C an d th e updatin g o f thos e items . Thes e item s wer e foun d t o b e contributin g factors t o th e occurrence . Roo t Cause : Procedure s /

Wron g / Wron g Revisio n Use d Th e EAS I Crew Chie f Instructe d th e Mechani c t o us e a "short " versio n o f wori t card 12-200-0 0 rathe rtha n th e Advance Copy (T R 07-77 ) an d th e Mechani c wh o accomplishe d th e tas k signe d of f accomplishmen t o f E O EM-3800-01 0 eve n thoug h h e had no t performe d that work . FA A Fil e No . 2008SW21028 8 

### Pag e - 3 FO R OFFICIA L US E ONL Y •(HjblicAvailabinytob e determine d unde r5 U.S.C . 552 "Contributin g Factors :

Th e Procedure s fo rth e Technica l Publication s Clerk s wh o mak

e change s t o th e Tec h Pub s websit e d o no

t hav e establishe d procedure s fo rverifyin g th e applicabilit y o f change s mad e t o maintenanc e requirements o n th e website . I t wa s als o note d that th e EM B Technica l Publicatio n Websit e contain s informatio n fro m tw o sources . AE A ha

s identifie d a ga p i n procedure s regardin g currenc y of th e LEW

C versu s th e LE P o rTO C an d th e updatin g o f thos e items . Comprehensiv e Fix : ME L 38-0 1 restored : O n 2/11/200 8 a Dallas/For t Worth , T

X (DFW) Aircraf

t Maintenance Technicia n restore d ME L 38-0 1 i n accordance wit h wor k car d 12-200-00 . Wor k Car d 12*200-0 0 Revision : AE A Phas e 1A , 2 A an d 3 A wori c Card 12-200-0 0 - Potabl e Wate rResen/oi r- Steriliz e wa s revise d 2/1/200 8 vi a T R 08-0 7 an d poste d o n th e AE A tec h Pub s websit e o n th e sam e date . EAS I Cre w Chief : Th e EAS I Cre

w Chie f wh o directe d th e Mechani c t o accomplis h th e wron g versio n of wor k car d 12-200-0 0 voluntaril y lef

t th e employ o f EAS I t o pursu e anothe rcareer . EAS I Mechani c Coac h an d Counsel : Th e EAS I Mechani c wh o accomplishe d wor k car d 12-200-0 0 an d signe d off fo ra n E O h e di d no t accomplis h wa s coache d an d counsele d regardin g th e importanc e of followin g prope r procedures . Th e Coachin g an d Counselin g wa s don e durin g th e wee k o f 3/24/0 8 - 3/28/08 . EAS I Rea d an d Sign : EAS I issue d a Read an d Sig n o n 2/2/0 8 t o al l personne l t o stres s th e importanc e o f followin g establishe d procedure s eac h an d ever y tim e yo u perfor m a jo b i s assigned . GP M 3-0 1 Revision : Effectiv e 3/10/0 8 Maintenance Program s Personne l suppl y th e specifi c location(s ) an d applicability o f an y change s t o th e Technica l Publication s Websit e vi a th e We b Sit e Chang e Request For m (AE-MTX-301.2) . Thi s requiremen t wa s formall y documente d i n Genera l Procedure s Manua l (GPM ) Chapte r3-01 , vi a Temporar y Revisio n 08-3 8 wit h a releas e dat e o f Ma y 1,2008 .

FA A Fil e No . 2008SW21028 8 

### Pag e - 4 FO R OFFICIA L US E ONL Y 'Publi c Availablttty t o b e determine d unde r5 U.S.C . 552 "AE A MC M an d GP M Revisions :

AE A Maintenance Program s wil l reconcil e th e CRJ Maintenance Chec k Manua l (MCM ) Tabl e of Content s (TOC ) an d List of Effective Page s (LEP ) t o ensur e th e most curren t documen t revisio n i s reflecte d an d submi t thos e documents fo rreview t o th e AM R CM O afte rFA A approva l of EM B MC M Revisio n 2 4 whic h wa s submitte d t o th e AM R CM O o n 4/17/08 . Al l futur e Temporar y Revision s (TR ) issue d t o th e MCM s wil l b e accompanie d b y a T R t o th e MC M LE P t o ensur e th e content s o f th e MC M ar

e correctl y reflecte d o n th e TO C an d LEP . Th e entire CR J MC M wil l b e submitte d a s Revisio n 1 2 n o late rtha n 6/30/0 8 an d wil l b e a n incorporatio n of al l TR s cunrenti y issue d t o th e CR J MCM . Th e Saa b MC M wil l b e submitte d as Revisio n 2 1 n o late rtha n 6/15/0 8 an d wil l b e a n incorporatio n o f al l TR s currentl y issue d t o th e Saa b MCM . Require d GP M change s wil l b e drafte d an d wil l b e submitte d b y 6/30/0 8 an d publishe d as TR' s wit h a n expecte d effective dat e n o late rtha n 12/31/08 . Regulator y Affair s Review : America n Eagl e Airiine s (AEA ) Departmen t o f Regulator y Affair s (DRA ) wil l review al l commitment s accepte d i n respons e t o thi s cas e t o ensur e they are met i n a timel y manne ran d mee t th e inten t ofth e commitmen t t o th e response . Once thi s revie w i s complete , th e DR

A shal l generat e a lette rt o th e AM R CM O statin g al l commitments hav e bee n reviewed , an d request Administrativ e Closur

e concernin g th e case . Thi s shal l b e accomplishe d n o late rtha n 1 5 day s o f completio n ofth e las t close d commitment . America n Eagl e Airline s believe s th e foregoin g respons e sufficientl y addresse s th e roo t cause s o f thi s matter . As a result , w e respectfull y request that th e file b e administrativel y close d wit h n o furthe raction . i f yo u hav e an y questions , pleas e contac t m e a t 972-425-1956 . Respectfully ,

Ro b Burne r Actin g Directo rRegulator y Affairs America n Eagl e Airiine s 972-425-195 6 (work

) 940-230-566 6 (cell )

FA A Fil e No . 2008SW21028 8 Pag e - 5 FO R OFFICIA L US E ONL Y 'PubU c AvailabH'it

y t o b e detennlne d unde r5 U.S.C . 552 '