/ ' 

U.S. Department 

of Transportation 

Federal Aviation 

Administration 

Operations Specifications 

D089. Maintenance Time Limitations Section HQ Control: 

HQ Revision: 

08/15/97 

Ola 

a. The certificate holder is authorized to use the Maintenance Time Limitations specified in the 

manual/document for the aircraft listed in the table below: 

Aircraft 

MM/S 

CL-600-2C10 

EMB-135-KL 

EMB-135-LR 

EMB-145-LR 

SAAB-340-B 

Manual/Document 

Name and Number 

CRJ Engineering Specification 

Manual (ESM) Rev 9 

EMB Engineering Specification 

Manual (ESM) Rev 16 

EMB Engineering Specification 

Manual (ESM) Rev 16 

EMB Engineering Specification 

Manual (ESM) Rev 16 

SAAB Engineering Specification 

Manual (ESM) Rev 17 

Manual/Document 

Date 

05/15/06 

11/01/07 

11/01/07 

11/01/07 

05/01/06 

b. Each change to an item must be FAA-approved. 

1. The Certificate Holder applies for the Operations in this paragraph. 

2. Support information reference: Revised to update Embraer ESM to Revision 16. 

3. These Operations Specifications are approved by direction of the Administrator. 

DIGITALLY FAA SIGNED 12/21/2007 6:42:14 PM 

Wagster, Mitchell D. 

Principal Maintenance Inspector 

4. Date Approval is effective: 12/21/2007 Amendment Number: 10 

5. I hereby accept and receive the Operations Specifications in this paragraph. 

DIGITALLY INDUSTRY SIGNED 12/21/2007 5:58:49 

^P^ijjfbne, Robert B. 

AD Notification Representative Date: 12/21/2007 

Print Date: 4/24/2008 D089-1 

American Eagle Airlines, Inc. 

Certificate No.: SIMA586A 
c g: I" o" 

3 2. 

1 la 

b 

3 I *< 

« 

3 T3 

.3, S3 

I 

CD 

f 

> 

3 CD 

W 

p 

> > 

i I I 

!* ^ ft! 

III 

3 O 

» Jl M 

00 

liiii If ^ 31 

<» ^ ^ A 

s 

I 

i 

Z 

o 

= c: to 

k 

n 

1 

m 

m CO 

m 

z 

o 

m 

m 

m 

• 1 

Q CO "D 

m 

o 

m 

O 

5 

> 

z 

I 

z 

o 

m 

> 

z 

c 

> 

r 

i 0) 

> 

z 

z 

> 

m 

I 

c 

•o 

m 

i m I 

m 

> 

r 

z m 

» » • 

z o 

-3 

8 

3 a. 

^ 
S" 

T3 

C/l <n 

a> fi) tA « (D (V 

•0 3 - Q) 

W (A 

TO T3 TITJ CO » CD (D : i :^. ;». 3. o o Cj 

3 

Q 

i 

d, QL 

El 

o QL 0) 

3 CA 

s SL s ? ? ? (0 (D ffl (D . . K» t o -j . .r* i n 

cfl g o Q o g Q o 5 o p o o ST , m t m ti i 

xxxx (D CD o o> u c ( » CD 3 3 

3 &. 

O 

3 

TJ TJ 3-

3" 3- ffi 

«> o) 5 (D <P O 

^ ^ ? sr ^ 0 (0 w S> • J > 

o CD D) (A 

O TJ 

o CO 

3 

o 

3 

r -f 3- 3' 0) n 

a 

3 CA TT (A 

o 

X 

m 

a 

c 

r 

m 

o 1 3 

> CO 

m 

< (A 51 

g 

X 

X 

4» 

> 

X 

X 

CO 

> 

X 

X 

X 

X 

X 

^ 

X 

X 

X 

X 

X 

> 

X 

X 

X 

X 

X 

X 

X 

X 

X 

X 

- z E ni > o 

S 

o 

2 

o o o •n 

X 

o o Tl 

X 

s 

•Tl •3;. (A 

0 

0 t l 

X 

0 

0 

0 Tl 

X T l 

I Tl 

X 

S 

0 

5 

S 

0 

0 Tl 

X 

w 

i 

111 

M 

» 

I a, 

o 

3 b9 

i 

FOR OFFICIAL USE ONLY 

4«ttm«te<t unctor 5 U.aC. S!2' 

ft) 

3 

C 0) 

o 0> o * 

• v l CO fe 
/ ^ 

U.S. Oetnrtment 

ofTrentportatipn 

Federal Aviation 

Adrninisiration 

C^)eiations Specificsations 

D0S9. Mafatoiance Time Ltmi^timM Stettlott S Q Control: 

HQReviskHi: 

08/15/97 

a. The certificate holder is atitfaorized to use the MaiAtenance Time Limitations specified to the 

manual/docviment for the airctaft fisted in the table below: 

i AiKtaft 

MVM/S 

CL'&ia-iClO 

EMB-IJS-KL 

EMB-'135-^LR 

EM&-143-LR 

SAAB-340-B 

ViMnutUIiittiameat 

GRJEiigjiie«»rnig Speciiiciktion 

EMB Bt^uoBdriiJg SpeciiBca^on 

Mai»ial(BSM)Reyn 

EMB EngKMseniig Specification 

Kfaiipa ^$M } Rev 17 

Manual <ES)MD Rev 17 

SAAB Bngtn^dfiig Speeificetioa 

MiuiiMl/i>«i«uineiit 

Diate 

tinmi 

03/10/08 

03/10/08 

omqm 

osmm 

b. Each change to an item imist be FAA'«p{>roved. 

1. Tbe Certificate Holder aipp1ip»tpifiiibOpm^6{»a 

^, Support infomafioja rej^epee: l^xkte EMB ESM firom iBVt$i<i«i 16 to^ revisiop 17. 

i. TlKse C^ieraticms SpGoifkatiDQs are apfMroved by direction of the AdNmisttator, 

Wag$ter. Mttchett D. 

Piinisipat Mainitoiua^ Inspector 

4. DateAp|^HnnIi$efife(^: 03/25/2Q08 

5. Ihereby accept andfeceivetheOperatioiB i^iecifi^oosin thi 

Aiiiendinent Nutnber: 12 

Bkrtoletti^ Eric 

Chief In^to r Date: 03/17/2008 

IPrintDale; 1/29/2009 D089-1 

/^mraican Eagle Airliiies, hic. 

Certificate No.: SIMA586A 
2" w' Ta 

c s' 

§ 

a c r a» 

•T>: 3 ...a. c 

•,o.-

cp a. 

••b:.. 

• 3 ' 

e 

m 

% a I f 

1 

§ 

m >. 

3 CO (A 

ro 

i t ^ If '3 (a _ 

^ .^ i: 

O 

* 3 I ^' 

a 2 ca cn fi? o» en § . 

O 

S^ 

f 3. 

S 

o :-3i <a 

S cn 

f W 

o 

b 

• > 

c 

(Q 

H •H r-m 3T 

© k 

m 

m 

w 

m 

z 

Q 

1 

ro 

iTi 

m 

m 1, 

ft! 

O 

mtm- P-

• : ^ 

vZ: 

6 

z 

m 1 ^3^ 

3 

cu. 

z 

m 

I 

iMMMB' C 

.Z' i 01 i .r 

^ m rn 

z 

> IS I* 1 

m 

o 

.&. IS 

er. 

w 

^ 
» 3 

cr 5 a! « I" o s i-

•D 3" 0) cn 0) In 

> <A X " CA 

• 

3" 3-

T3 T3 

3- 3-

tU Q) CA (A a (P t o ->- > > 

1 i § i i (D (ff CO Q . CI. ca. S. s. ft) fi> fli) Q) 0) 

•*T* ** li^l^ •H* 1 ^ 

<& (0 (D d> (I» 

S 1$ < S < 

CD W CD CD (D r o r^ -r*. -j ^ cn 

siss§ o p S 9 3 Tl Tl Tl 2 ^ 

S 

o 

O TJ 3-

o 

3-. 

3 U> T3 

a o 3-

m ;«' (A 

O X 

m 

o 

c 

r 

m O TJ 

X 

> 

m 

< 

? 

X 

X 

^ 

X 

X 

^ 

X 

X 

X 

• H-

X 

^ 

X 

X 

X 

X 

X 

> 

X 

X 

X 

X 

X 

X 

• x-

X 

X 

X 

- 2 IS 

s 

o Tl 

X 

o Tl 

X 

1 

Tl-

•X 

1 Tl 

3 

1 

o.. TU 

X 

o 

o Tl 

X 

i 

f 

a 

3 

3 

u 

3 

(ft: 

3 

§ Im 

m 3 . 

w 

m 

"^ 

wm %B SI 

<l) .SI! 1* Mi 3. --• IS O. 

.213.: 3-

0 

FOR QFFIClAi USE ONtY 

«l6j«m*»ad uodwr 5 U.g.C, SSa* 

3-

0) 

2 : TO o c> 

<<Q 

Q 

CO ^ 
l^ 

Advisory 

Circular 

P? 

Subject: Voluntary Disclosure Reporting 

Program 

Date: 9/8/06 

Initiated by: AFS-230 

AC No: 00-58A 

1. PURPOSE. 

a. This advisory circular (AC) provides information and guidance material that may be used 

by a certificate holder, qualified fi-actional ownership programs (as defined in paragraph 5e of 

this AC), or a Production Approval Holder (PAH) operating under Title 14 of the Code of 

Federal Regulations (14 CFR) when voluntarily disclosing to the Federal Aviation 

Administration (FAA) apparent violations of those FAA regulations listed in paragraph 3. The 

procedures and practices outlined in this AC can be applied to the maintenance, flight operations, 

anti-drug and alcohol misuse prevention programs, and to the manufacturing functions of the 

PAH's organization. The procedures and practices outlined in this AC cannot be applied to those 

persons who are required to report failures, malfunctions, and defects under 14 CFR part 21, 

section 21.3 and who do not make those reports in the timeframe required by the regulations. 

b. Certificate holders, qualified fractional ownership programs, and PAHs are encouraged, 

but not required, to develop internal evaluation programs that continually monitor company 

policies and procedures and ensure that the highest level of safety and security compliance is 

maintained. They may voluntarily disclose apparent violations of 14 CFR covered by this 

program in accordance with the procedures in this AC even though an internal evaluation 

program has not been established. Guidance on internal evaluation programs is contained in the 

current edition of AC 120-59, Air Carrier Internal Evaluation Programs. 

2. CANCELLATION. AC 00-58, Voluntary Disclosure Reporting Program, dated May 4, 

1998, is canceled. 

3. RELATED REGULATIONS. Title 14 CFR parts 21, 119, 121, 125, 129, 133, 135, 137, 

141, 142, 145,147 and, for qualified fractional ownership programs operating under part 91, 

subpart K, those portions of part 91 pertaining directly to the duties and responsibilities of the 

program manager, as defined in part 91, subpart K or management specifications (MSpecs). 

a. Voluntary disclosure of violations of Title 49 of the Code of Federal Regulations 

(49 CFR) part 175 (HAZMAT) should be accomplished in accordance with AC 121-37, 

Voluntary Disclosure Reporting Program—Hazardous Materials. 
AC 00-58A 9/8/06 

b. Except as specified in paragraph 14 of this AC, the Voluntary Disclosure Reporting 

Program does not apply to violations by individual airmen. 

4. BACKGROUND. Civil penahies, under the FAA's enforcement program, have always 

been considered a means to promote compliance with the FAA's regulations, not an end in 

themselves. In addition to the deterrence achieved by the appropriate use of civil penalties, the 

public interest is also seived by positive incentives to promote and achieve compliance. Indeed, 

the FAA believes that aviation safety is well served by incentives for certificate holders, 

qualified fractional ownership programs, and PAHs to identify and correct their own instances of 

noncompliance and to invest more resources in efforts to preclude their recurrence. The FAA's 

policy of forgoing civil penalty actions when one of these entities detects violations, promptly 

discloses the violations to the FAA, and takes prompt corrective action to ensure that the same or 

similar violations do not recur is designed to encourage compliance with the FAA's regulations, 

foster safe operating practices, and promote the development of internal evaluation programs. 

5. KEY TERMS. The following key terms and phrases are defined to ensure a standard 

interpretation and understanding of the FAA's voluntary disclosure policy. 

a. Evidence. For the purpose of voluntary disclosure, evidence generally should be in the 

form of written documentation or reports that support a certificate holder's, qualified fractional 

ownership program's, or PAH's analysis of the disclosed apparent violation and the resulting 

elements of the proposed comprehensive fix. Evidence generally comes from the following four 

elements: 

(1) Documents or manuals reviewed. 

(2) Equipment examined. 

(3) Activities observed. 

(4) Interview data. 

b. Comprehensive Fix. 

(1) A comprehensive fix is an action, or actions, proposed by the certificate holder, 

qualified firactional ownership program, or PAH and accepted by the principal inspector (PI) (see 

definition in paragraph 5d) to preclude recurrence of the apparent violation that has been 

voluntarily disclosed under this program. 

(2) A schedule of the dates and events encompassed by the comprehensive fix must be 

established and included in a letter of correction. 

c. Satisfactory Fix. A satisfactory fix is a comprehensive fix, in which all corrective 

measures have been completed on schedule and are satisfactory to the FAA. 

d. PI. Under the Voluntary Disclosure Reporting Program (VDRP), PI refers to the 

appropriate maintenance, avionics, operations inspector, or other designated FAA official of the 

program office responsible for oversight of the area of noncompliance involved in the disclosure. 

Page 2 Par 3 

a 
9/8/06 AC 00-58A 

NOTE: The designated FAA official for voluntary disclosure concerning antidrug and alcohol misuse prevention program violations is the Branch Manager, 

Compliance and Enforcement Branch, Drug Abatement Division, FAA 

Headquarters. 

e. Qualified Fractional Ownership Programs. Fractional ownership programs are 

defined in part 91, subpart K and associated MSpecs. Participation in the VDRP by a fractional 

ownership program is limited by the following: 

(1) Only program managers authorized in accordance with part 91, subpart K and 

MSpecs, may participate in the VDRP. 

(2) Voluntary disclosures of apparent violations by a fractional ownership program may 

only be submitted by the program manager, or an authorized representative. 

(3) Voluntary disclosures by fractional ownership programs are limited to apparent 

violations pertaining directly to the duties and responsibilities of the program manager, as 

defined in part 91, subpart K and MSpecs. 

6. VOLUNTARY DISCLOSURE POLICY. The FAA believes that the open sharing of 

apparent violations and a cooperative as well as an advisory approach to solving problems will 

enhance and promote aviation safety. Certificate holders, qualified fractional ownership 

programs, and PAHs will receive a letter of correction in lieu of civil penalty action for covered 

instances of noncompliance that are voluntarily disclosed to the FAA in accordance with the 

procedures set forth in this AC. Once the letter of correction is issued, the case will be 

9onsidered closed unless the agreed-upon comprehensive fix is not satisfactorily completed by 

the appropriate entity. 

a. In evaluating whether an apparent violation is covered by this policy, the FAA will 

ensure that the following five conditions are met: 

(1) The certificate holder, qualified fractional ownership program, or PAH has notified 

the FAA of the apparent violation immediately after detecting it and before the Agency has 

learned of it by other means. 

(2) The apparent violation was inadvertent. 

(3) The apparent violation does not indicate a lack, or reasonable question, of 

qualification of the certificate holder, qualified fractional ownership program, or PAH. 

(4) Immediate action, satisfactory to the FAA, was taken upon discovery to terminate 

the conduct that resulted in the apparent violation. 

(5) The certificate holder, qualified fractional ownership program, or PAH has 

developed or is developing a comprehensive fix and schedule of implementation satisfactory to 

the FAA. The comprehensive fix includes a followup self-audit to ensure that the action taken 

corrects the noncompliance. This self-audit is in addition to any audits conducted by the FAA. 

Par 5 Page 3 
AC 00-58A 9/8/06 

b. Except as specified in paragraph 7c below, the FAA ordinarily will not forgo legal 

enforcement action if the certificate holder, qualified fractional ownership program, or PAH 

informs the FAA of the apparent violation during, or in anticipation of, an FAA 

investigation/inspection or in association with an accident or incident. 

c. The procedures to be followed when applying the voluntary disclosure policy are further 

described in the following paragraphs. 

7. PHASE I: NOTIFICATION TO THE FAA OF AN APPARENT VIOLATION. Except 

as specified below, the voluntary disclosure policy applies only when notification of an apparent 

violation is made to the FAA by the certificate holder, qualified fractional ownership program, or 

PAH immediately after the apparent violation has been discovered by that regulated entity, and 

before the FAA learns of the apparent violation by some other means. 

a. Use of the Web-Based VDRP for Notification of an Apparent Violation. For 

authorized users of the Web-based VDRP, notification will normally be made via this Web tool 

(see Appendix 1). 

(1) For regulated entities authorized use of the Web-based VDRP, submission of a 

voluntary disclosure via the Web-based VDRP system will result in automated notification of the 

Pis assigned to that certificate. 

(2) The Web-based VDRP system contains provisions for indicating that the notification 

process was begun via another media. When acceptable to the PI, initial notice by an authorized 

user of the Web-based VDRP may be submitted orally, via a written hardcopy, or by electronic 

copy; provided, the regulated entity enters the initial notification data via the Web-based VDRP 

system within 72 hours of the original notification. However, compliance with the 10- (or 30-) 

day limit for submission of the written report will be based on the date of the original 

notification, regardless of the submission means or media. 

NOTE: For regulated entities not yet authorized use of the Web-based VDRP, 

the notification of an apparent violation will be submitted orally, via a written 

hardcopy, or by electronic copy. The format for written voluntary disclosures by 

regulated entities not authorized use of the Web-based VDRP is provided in 

Appendix 2. 

b. Notification by the Certificate Holder, Fractional Ownership Program, or the PAH 

of an Apparent Violation. When a certificate holder, fractional ownership program, or PAH 

notifies the FAA of an apparent violation, contact must be made with, or directed to, the 

appropriate PI. It is FAA policy that initial notification should be accomplished on a timely 

basis, ordinarily within 24 hours of the discovery of the apparent violation. However, an 

inspector may accept disclosures that exceed the 24 hour policy when the inspector determines 

that a later submission is justified based on the specific circumstances, and in view of those 

circumstances, the submission is still considered timely. For example, a voluntary disclosure 

based on a company violation revealed in an Aviation Safety Action Program (ASAP) report 

may require more that 24 hours from the submission of that ASAP report in order for the 

responsible company entity to become aware of the infonnation in the report and to initiate a 

voluntary disclosure. The FAA retains sole discretion in determining whether a voluntary 

Page 4 Par 6 
9/8/06 AC 00-58A 

disclosure received later than 24 hours after discovery of the violation is timely. The certificate 

holder, fractional ownership program, or PAH should therefore not delay notification for any 

reason, and should address, to the maximum extent possible, the following items with the PI: 

(1) A brief description of the apparent violation, including an estimate of the duration of 

time that it remained undetected, as well as how and when it was discovered. 

(2) Verification that noncompliance ceased after it was identified. 

(3) A brief description of the immediate action taken after the apparent violation was 

identified, the immediate action taken to terminate the conduct that resulted in the apparent 

violation, and the person responsible for taking the immediate action. 

(4) Verification that an evaluation is underway to determine if there are any systemic 

problems and a description of the corrective steps necessary to prevent the apparent violation 

from recurring. 

(5) Identification of the person responsible for preparing the comprehensive fix. 

(6) Acknowledgment that a detailed written report will be provided to the PI within 

10 working days. 

NOTE: In the case of voluntary disclosures submitted via the Web-based VDRP, 

notification of the PI is accomplished by the program upon submission of the 

voluntary disclosure by the regulated entity. No further notification is required 

of the regulated entity. 

c. Exceptions. If the FAA has learned of an apparent violation by a certificate holder, 

fractional ownership program, or PAH fi-om an ASAP report as described in the current edition 

of AC 120-66, Aviation Safety Action Program, a voluntary disclosure can still be accepted by 

the FAA, even though the FAA has already learned of the violation from the ASAP. Similarly, if 

a regulated entity voluntarily agrees to conduct a joint audit (inspection) with the FAA during 

which an apparent violation is discovered either by the company or FAA members of the audit 

(inspection) team, the FAA may accept a voluntary disclosure submitted by the company, even 

though the FAA has already learned of the apparent violation during the course of the joint audit 

(inspection). 

8. PHASE II: FAA RESPONSE TO CERTIFICATE HOLDER, FRACTIONAL 

OWNERSHIP PROGRAM, OR PAH NOTIFICATION. The PI responds with a written or 

electronic acknowledgment of the entity's initial notification. This acknowledgment includes the 

request for a written report and is sent in lieu of a letter of investigation; provided, the written 

report is completed in accordance with the voluntary disclosure reporting procedures set forth in 

this AC and Appendixes 1 and 2. The PI will open an Enforcement Investigative Report (EIR) 

that will be closed out with a letter of correction, following satisfactory development of a 

comprehensive fix and schedule of implementation agreed upon by the FAA and the entity. 

NOTE: When the regulated entity has submitted the voluntary disclosure via the 

Web-based VDRP, action on the voluntary disclosure by the PI results in an 

Par 7 Page 5 
AC 00-5 8A 9/8/06 

automated electronic reply to the regulated entity and an automated opening of 

the Enforcement Investigative Report (EIR). 

9. PHASE HI: WRITTEN REPORT OF CERTIFICATE HOLDER, FRACTIONAL 

OWNERSHIP PROGRAM, OR PAH'S APPARENT VIOLATION. The written report 

should be provided to the PI, by the regulated entity, within 10 working days after the initial 

notification was made. A sample format for this report is provided as Appendix 2. In summary, 

the written report should include the following information: 

a. A list of the specific FAA regulations that may have been violated. 

b. A description of the apparent violation, including the duration of time it remained 

undetected, as well as how and when it was detected. 

c. A description of the immediate action taken to terminate the conduct that resulted in the 

apparent violation, including when it was taken, and who was responsible for taking the action. 

d. An explanation that shows the apparent violation was inadvertent. 

e. Evidence that demonstrates the seriousness of the apparent violation and the regulated 

entity's analysis of that evidence. 

f. A detailed description of the proposed comprehensive fix, outlining the planned 

corrective steps, the responsibilities for implementing those corrective steps, and a time schedule 

for completion of the fix. If a proposed comprehensive fix is not fully developed within 

10 working days, the pertinent regulated entity should provide at least an overview of its 

Comprehensive fix plans in a written report submitted witliin 10 working days after the initial 

notification was made. In any event, a detailed description of the comprehensive fix should be 

submitted within 30 calendar days after initial notification. 

g. Identification of the company official responsible for monitoring the implementation and 

completion of the comprehensive fix. 

10. PHASE IV: WRITTEN REPORT REVIEW BY THE FAA. The FAA works with the 

certificate holder, fractional ownership program, or PAH to ensure that the regulated entity has 

identified any root causes and systemic issues which led to the apparent violation. This 

collaboration helps to ensure that the corrective actions contained in the comprehensive fix are 

acceptable to the FAA. 

; 11, PHASE V: IMPLEMENTATION OF A COMPREHENSIVE FIX AND FAA 

i SURVEILLANCE. 

a. During the implementation period, the FAA and the pertinent regulated entity should 

; ] continue to work together. The FAA may advise and assist the entity in correcting any identified 

* 5 systemic problems. Changes will be made to the proposed comprehensive fix when the need is 

fi identified. Upon determining that the initial implementation of the comprehensive fix is 

! I satisfactory, the PI will issue a letter of correction. Should a change to the comprehensive fix be 

t| identified after issuance of the letter of correction, the PI will issue an amendment to the letter of 

i correction that reflects this change. 

i 

i 

I Page 6 Par 8 
9/8/06 AC 00-58A 

b. The FAA monitors the implementation of the corrective steps. Throughout the 

implementation period, the FAA assesses the pertinent regulated entity's corrective efforts and 

top management's awareness of these efforts. If, during this period, the FAA determines that the 

steps taken by the entity are not those documented in the comprehensive fix, the letter of 

correction may be rescinded, the investigative report may be reopened, and appropriate legal 

enforcement action may be initiated. 

12. PHASE VI: INSPECTOR SIGNOFF. At the conclusion of the implementation period, the 

PI makes a final assessment. If all elements of the comprehensive fix have been adequately 

accomplished, the PI finds the fix satisfactory and closes the case. The case remains subject to 

reopening in the event that the agreed-upon actions, outlined in the comprehensive fix, are not 

completed to the satisfaction of the FAA. A statement of follow-up investigation, confirming 

that the comprehensive fix was satisfactorily implemented and completed, is prepared to 

complete the FAA's investigative package. 

a. The PI has the authority to close the case. Consultation with regional specialists, legal 

counsel, or other FAA persoimel may be accomplished when deemed appropriate by the PI. 

b. Following completion of the agreed-upon corrective action(s), the certificate holder, 

fractional ownership program, or PAH conducts a self-audit to ensure that the action taken 

remedies the problem that gave rise to the apparent violation. 

c. If, following FAA closure of the invesfigative package resulting from a voluntary 

disclosure, the same or similar violations are discovered to have occurred prior to submission of 

the associated voluntary disclosure, the FAA does not reopen the case unless it determines that 

^he pertinent regulated entity failed to comply with all the elements of the comprehensive fix 

agreed upon by the FAA and the entity. 

13. DISPUTE RESOLUTION. When disputes occur regarding the acceptance of a proposed 

comprehensive fix, or a modification thereto before the fix is considered satisfactory, the PI and 

the pertinent regulated entity may request that the issue be resolved at the next level of 

management within the FAA. This procedure will provide for an independent assessment of the 

areas in disagreement. 

14. SEPARATE ACTIONS AGAINST AIRMEN OR OTHER INDIVIDUAL AGENTS. 

a. The voluntary disclosure policy applies to individual airmen or other agents of an 

employing certificate holder, fractional ownership program, or PAH when the following occurs: 

(1) The apparent violation involves a deficiency of the employing entity's practices or 

procedures that causes the employing certificate holder, fractional ownership program, or PAH 

to be in violation of a covered violation of an FAA regulation. 

(2) The airman or other agent of the employing entity, while acting on behalf of the 

employing entity, inadvertently violates the FAA's regulations as a direct result of a deficiency 

of the employing entity that causes the employing entity to be in violation of the regulations. 

(The voluntary disclosure policy does not apply to the airman or other agent when his/her 

apparent violation is the result of actions unrelated to the employing entity's deficiency). 

Par 11 Page 7 
AC 00-5 8 A 9/8/06 

(3) The airman or other agent immediately makes the report of his/her apparent violation 

to the employing entity. 

(4) The employing certificate holder, fractional ownership program, or PAH 

immediately notifies the FAA of both the airman or other agent's apparent violation and the 

apparent deficiency in its practice or procedures. 

b. When all the above conditions are met, a separate EIR is opened for the individual and 

closed with no more than administrative action in accordance with the current edition of 

Order 2150.3, Compliance and Enforcement Program. 

c. If all the above conditions are not met, the PI will review all facts associated with the 

case and determine what action is appropriate for individual airmen or other agents of the 

employing entity. 

d. This provision does not apply to matters concerning qualifications to hold an airman 

certificate. 

e. Special provisions exist for apparent violations by certificate holders, fractional 

ownership programs, or a PAH, when a voluntary disclosure is made based on information in an 

ASAP report. In such cases, the FAA may, at its sole discretion, accept the corrective action 

recommended by an ASAP Event Review Committee (ERC) for an accepted ASAP report as the 

comprehensive fix for the voluntary disclosure. This is acceptable when the following 

conditions all apply (even when an apparent employee qualification or competency issue is 

involved): 

(1) The FAA determines that the violation is due entirely to the actions of the 

employee(s) and not to a systematic or procedural deficiency of the company; and 

(2) The employee completes the corrective action recommended by the ASAP ERC to 

the satisfaction of the FAA. 

15. APPLICABILITY OF THE FREEDOM OF INFORMATION ACT (FOIA) TO SELFDISCLOSURE RECORDS. Records submitted to the FAA for review pursuant to this 

voluntary self-disclosure program, including information submitted using the Web-based VDRP 

tool (Appendix I), are protected from release to the pub he in accordance with the provisions of 

part 193 and FAA Order 8000.89, Designation of Volimtary Disclosure Reporting Program 

(VDRP) Information as Protected fi-om Public Disclosure under 14 CFR Part 193. 

16. REPEATED VIOLATIONS. If a repeated violation occurs, notwithstanding the fact that a 

comprehensive fix was satisfactorily completed and followed, the procedures outlined in this AC 

may apply to the disclosure of the repeated violation. Upon consideration of the facts and 

circumstances surrounding the repeated violation, the FAA will determine on a case-by-case 

basis whether a repeated violation will be covered under this policy. Regulated entities and Pis 

are encouraged to evaluate the systemic issues and circumstances surrounding each apparent 

violation. This is particularly important when citing a common regulation. Depending upon the 

specific circumstances associated with the event, citations of a common regulation may not 

necessarily be indicative of a common systemic failure. 

I Page 8 Par 14 
9/8/06 AC 00-58A 

17. CONCLUSION. Development of internal evaluation programs should help to ensure that 

any apparent violations are promptly identified, corrected, and reported to the FAA. While not 

required, the FAA strongly encourages certificate holders, fractional ownership programs, and 

PAHs, to make internal evaluation programs an integral part of their everyday management 

process so that the full benefits of voluntary disclosure can be realized. Aviation safety is served 

by programs that allow certificate holders, fractional ownership programs, and PAH's to identify 

and correct their own instances of noncompliance and invest more resources in efforts to 

preclude their recurrence. 

ORIGINAL SIGNED BY 

James J. Ballough 

Director, Flight Standards Service 

Par 17 Page 9 (and 10) 

I 

9/8/06 AC 00-58A 

Appendix 1 

APPENDIX 1. USE OF THE WEB-BASED VDRP TOOL FOR SUBMISSIONS OF 

VOLUNTARY DISCLOSURES 

Authorized Users: Use of the Web-based Voluntary Disclosure Reporting Program 

(VDRP) tool will initially be limited to certificated air carriers. Subsequent revisions to the 

Web tool will provide access to other authorized users. Announcements relating to 

expansion of access to other users are available at http://av-info.faa.gov/vdrp. 

Effective December 8, 2006, voluntary disclosures by air carriers must be processed utilizing the 

above referenced Internet application, even if initial notification to the Federal Aviation 

Administration (FAA) is accomplished by other means. This Web-based application offers an 

automated interface for regulated entities and FAA inspectors to accomplish the voluntary 

disclosure process virtually paper-free. In addition, the Web-based VDRP provides enhanced 

capabilities for tracking and managing voluntary disclosures, while protecting all submissions in 

accordance with the provisions of Title 14 of the Code of Federal Regulations (14 CFR) part 193 

and Order 8000.89, Designation of Voluntary Disclosure Reporting Program (VDRP) 

Information as Protected from Public Disclosure under 14 CFR Part 193. 

VDRP Web Address (URL): http://av-info.faa.gov/vdrp 

1. GENERAL INFORMATION. 

a. The Web-based VDRP is accessible anywhere with an Internet coimection, on a 24-hour, 

7-day-a-week basis, subject to access privileges granted in accordance with paragraph 3(b) 

below. 

b. Internal tracking and email alerts simplify management of voluntary self-disclosures. 

c. Online data entry provides a streamlined and automated VDRP process. 

(1) No software to download or install. 

(2) Secure: Only authenticated users can access VDRP system. All transactions are 

encrypted using 128 bit Secure Socket Layer (SSL) technology. 

2. USER RESPONSIBILITIES. 

a. Regulated Entities. A regulated entity is responsible for submitting the voluntary 

disclosure, completing the written report, and implementing corrective actions satisfactory to the 

principal inspector (PI). 

b. FAA Inspectors. A PI, or his/her designee, is assigned to a voluntary disclosure. The 

assigned inspector is responsible for reviewing and accepting (or declining) submissions from 

the regulated entity (i.e., initial notification, written report and any revisions to the written 

report/conective actions). In addition, the PI will issue a Letter of Correction (or other 

administrative action, as appropriate), while confirming implementation of the corrective actions 

agreed upon with the regulated entity. The PI will close the VDRP file upon satisfactory 

implementation of the corrective action(s), or open an enforcement investigation if the regulated 

entity should fail to implement the corrective action as detailed in the Letter of Correction. 

Page 
'y i 

AC 00-58A 9/8/06 

Appendix 1 

3. USER LOGIN. 

a. FAA Inspector. Login information will be provided via internal channels. 

b. Regulated Entity. Contact your FAA certificate-holding office to obtain access 

information. 

4. USER SUPPORT. 

a. VDRP Online Help. Provides context sensitive help for every Web form of the 

application. Online help is available within the Web-based application. 

b. VDRP Users Guide. Contains detailed explanation of the VDRP web application, 

descriptions of VDRP terms, functions and features of VDRP. This is available at the VDRP 

Web site. 

c. AVS Central Support. Provides answers to VDRP related questions and support to 

solve any VDRP related problems. Call AVS support central for trained personnel to aid users 

of the Web-based VDRP system. 

(1) Hours of operation: 6:00 a.m. - 5:00 p.m. CST Monday through Friday. 

(2) Telephone number: Toll-free at (866) 285-4942 or at 405-954-7272. 

(3) E-mail address: 9-AMC-AVS-Support-Central@faa.gov. 

11 Page 2 

if 
9/8/06 AC 00-58A 

Appendix 2 

APPENDIX 2. SAMPLE WRITTEN REPORT FORMAT TO BE FOLLOWED BY 

REGULATED ENTITIES NOT AUTHORIZED USE OF THE WEB-BASED VDRP 

The following sample is only a suggested format to be followed when preparing the written 

report that will be submitted to the Federal Aviation Administration (FAA). While a certificate 

holder, qualified fractional ownership program (as defined in paragraph 5e of this AC), or 

Production Approval Holder (PAH) should include at least all the elements specified below, the 

structure of the written report can be modified by the regulated entity to fit its particular needs. 

1. GENERAL. 

a. Date. 

b. Certificate type or equivalent. 

c. Pertinent regulated entity number or equivalent. 

d. Company name. 

e. Company address. 

f. Company official filing report. 

(1) Name. 

(2) Position. 

(3) Telephone number. 

(4) E-mail address. 

2. DESCRIPTION OF APPARENT VIOLATION. 

a. Applicable part of Title 14 of the Code of Federal Regulations. 

b. Date apparent violation was discovered. 

c. Location of discovery. 

d. Company official who discovered the apparent violation. 

(1) Name. 

(2) Position. 

(3) Telephone number. 

(4) E-mail address. 

e. Date and time of initial notification to the FAA. 

Page 1 

j4 
i i 

AC 00-58A 9/8/06 

Appendix 2 

f. Name of FAA official notified (principal inspector (PI)). 

g. Company official responsible for immediate action. 

(1) Name. 

(2) Position. 

(3) Telephone number. 

(4) E-mail address. 

h. Duration of time apparent violation remained undetected—hours, cycles, or days. 

3. SUMMARY OF APPARENT VIOLATION. The summary should be a brief statement 

that describes the nature of the apparent violation and identifies the specific aircraft, engines, 

appliances, facilities, checkpoint, gate, cargo, and/or individuals associated with the apparent 

violation. 

4. IMMEDIATE ACTION. 

a. When immediate action was taken. 

b. Description of immediate action. This description should outline the immediate steps 

that were taken to cease the violative action. 

c. Company official responsible for immediate action. 

(1) Name. 

(2) Position. 

(3) Telephone number. 

(4) E-mail address. 

5. ANALYSIS. 

a. Summary of evidence. This summary should describe the scope of the apparent violation 

and explain how it was detected. In addition, conclusions reached regarding possible or probable 

systemic deficiencies (i.e., who, what, when, why, and how the noncompliance occurred) should 

be described. 

b. Reasons why the apparent violation was inadvertent. 

c. Supporting documentation. The evidence associated with the apparent violation should 

be attached. This evidence should include a statement regarding how the certificate holder, 

qualified fractional ownership program, or PAH determined the extent of the apparent violation. 

6. COMPREHENSIVE FIX PROPOSAL. The proposed long-term corrective steps to be 

taken by the certificate holder, qualified fractional ownership program, or PAH to preclude 

Page 2 
9/8/06 AC 00-58A 

Appendix 2 

recurrence of the apparent violation should be listed in this section. Each corrective step should 

identify the individual or department responsible for implementing and completing the corrective 

step as well as the time allotted for completion of each corrective step. Examples of types of 

questions or issues that a comprehensive fix proposal should address are as follows: 

a. Whether the apparent violation involves equipment, facilities, or individuals beyond 

those addressed in the initial notification and for which immediate acfion was taken. 

b. Whether procedural or organizational changes are necessary. 

c. How it will be determined whether any procedural or organizational changes are 

effective. 

d. What procedures will be developed to ensure that the affected area is periodically 

reviewed in the future so that concerns can be identified before a violation occurs. 

e. Who will be responsible for performing periodic reviews. 

f. To whom in the certificate holder's, qualified fractional ownership program's, or PAH's 

organization the results of those periodic reviews will be reported, and how they will be 

documented? 

7. RESPONSIBILITY FOR MONITORING THE IMPLEMENTATION OF THE 

COMPREHENSIVE FIX. 

a. Name. 

b. Position. 

c. Telephone number. 

d. E-mail address. 

8. FAA ACCEPTANCE (TO BE COMPLETED BY THE FAA). 

a. Name. 

b. Position (PI). 

c. Date. 

d. Office. 

Page 3 (and 4) 
©

iouthwest Region tJ f 

Arkansas, Louisiana, Mississippi, ^A ' 

New Mexico, Oklahoma, I 

. ^ AMR Certificates Management Office 

14800TrinityBlvd., Suite 100 

Fort Worth, Texas 76155 

, , . _ , , Texas ' (817)684-6800 Fax; (817)684-6920 

U.S. Department (866)809-0089 

of Transportation 

Federal Aviation 

Administration 

May 5, 2008 

CERTIFIED MAIL—RETURN RECIPT REQUESTED: 7005 0390 0002 4986 4900 

Mr. David Campbell 

Senior Vice President, Technical Operations 

American Eagle Airlines, Inc. 

1725 West 20th Street, MD 1200 

P.O. Box 612527 

DPW Airport, TX 75261-2527 

Subject: File No. 2008SW210288 

Dear Mr. Campbell: 

On February 1,2008, American Eagle Airlines, Inc. (AEA) voluntarily disclosed to this office 

that it may have violated the Federal Aviation Regulations when it unintentionally failed to 

accomplish AEA work card 12-200-00 "Potable Water Reservoir-Sterilize" correctly on aircraft 

N684JW during a Phase 3A inspection. Apparently AEA failed to complete the inspection in 

copipliance with the requirements of Title 14 of the Code of Federal Regulations § 43.12A1, 

43.13C, 121.367A, and 121.369B. 

During verification of the facts associated with this disclosure, the Federal Aviation 

Administration (FAA) determined that this case does not meet all of the requirements for 

acceptance in accordance with FAA Advisory Circular 00-58A titled "Voluntary Disclosure 

Reporting Program". More specifically, the FAA found that AEA failed to remove the aircraft 

fi-om revenue service on February 1, 2008, upon discovering through a review of the work 

package, that work card 12-200-00 "Potable Water Reservoir-Sterilize" was not properly 

accomplished as part of the Phase 3 A inspection in accordance with the AEA EMB Engineering 

Specification Manual (ESM). AEA management elected to defer this task by placing a fully 

operational Potable Water System on the Minimum Equipment List (MEL) for an additional ten 

days, before accomplishment. 

This letter is to inform AEA that Voluntary Disclosure Reporting Program Enforcement 

Investigative Report 200XSW214075 has been rescinded and that File No. 2008SW210288 has 

been initiated for further investigation of this matter outside the provisions of AC 00-58 A. 

We wish to offer you an opportunity to submit a written statement within 20 days following 

receipt of this letter. Your statement should contain all pertinent facts and any mitigating 

circumstances you believe may have a bearing on the matter. If we do not hear from you within 

the specified time, wc will process this matter without the benefit of your statement. 

'•I FOR OFFICIAL USE OHVf 

n *Public Availability to tie 

'J determinad under 5 U.S.C. 552" 
Acceptance of this disclosure has therefore been rescinded. 

Sincerely, 

"Mitchell D.^Wagster 

Principal Maintenance Inspector 

FOR OFFICIAL USE ONLY 

•Public AvaHat)Htty to tw 

determined under 5 U.S.C. 552 ' 
History. 

Craig, 

Mitchell D Wagster/ASW/FAA To craiy clTilcole@;ia com 

cc Ronald O Stilwnll/ASW'TAA'a'FAA 

04/30/2008 07 57 AM ^"^'i^'^ ' ^DRP 4075 Meeting 

^ This message has been replied to. 

ASW-DFW-AMR-CMO-21 

Dallas-Fort Worlh. TX 

i^ ,0, 

We would like to discuss this VSD with the DQC, Chuck Weitzin, Karen Murphy. Mike T, and yourself after 

the meeting if at all possible. We have concerns requinng clarification. 

Mitch 
SD-Detail Printer Friendly Page Page 1 of 9 

t'\ 

Self Disclosure Details 

Notification ID: 1949 

EIR Number: 2008SW214075 

EIR Status: RESCINDED 

Current Stage: RESC 

Notification Title: WC 12-200-00 Accomplishment 

Initial Notification 

Submited By: Jeffrey Sands 

Designator ID: SIMA 

Designator Name: American Eagle Airlines, Inc. 

Business Concern: Large Business Concern 

Was Alleged Violation Discovered as tlie Result of an Aviation Safety Action Program (ASAP) 

Report: No 

Was Alleged Violation Discovered During Air Carrier Program (ACEP) Evaluation: No 

Did Non-Compliance Cease after Detection: Yes 

Is Evaluation Underway to Determine Systemic Problem: Yes 

wm Written Report be Submitted in 10 Working Days: No 

Inspector Code: SW21MDW 

Inspector Name: Mitchell Wagster 

Inspector Type: PMI 

Notification Mode: Web 

Notification Date: 2/1/2008 14:20 

INFORMATION OF THE PERSON PREPARING COMPREHENSIVE FIX:: 

Name: Michael Bianchi 

Contact Information:Mike.Bianchi@aa.com 972-425-3871 

DESCEUPTION OF ALLEGED VIOLATION: 

On 1/31/08 American Eagle Airlines, Inc (AEA) aircraft N684JW, an Embraer 145, was in work in for 

a Phase 3 Inspection at Eagle Aviation Services (EASI) maintenance facility m Abilene, TX (ABI); 

One of the Phase Inspection tasks is the accomplishment of work card 12-200-00, Sterilization of the 

Potable Water Reservoir. That work card was revised effective 12/30/07 to include accomplishment of 

Engineering Order (EO) number EM-3800-007 Part B. 

On 2/1/08 a Maintenance Technician at EASI incorrectly signed off completion of work card 12-200-

00 without having accomplished EO EM-3800-007 Part B. 

https://av-info.faa.gov/VDRP/SDViewOnly.aspx 5/2/2008 
SD-Detail Printer Friendly Page Page 2 of 9 

The aircraft was released from the Phase inspection and returned to revenue service on 2/1/08 and flew 

revenue flight 3448 from ABI to Dallas/Fort Worth bitemational Airport, TX (DFW). 

A discussion of the requirements of work card 12-200-07 at the AEA morning maintenance call 

prompted a review of the ABI RON work packages and the error was discovered. 

DESCRIPTION OF IMMEDIATE ACTION: 

The potable water supply on aircraft N684JW was deferred per MEL 38-01 at DFW prior to 

resumption of revenue flight on 2/1/08. 

COMMENTS: 

Per agreement with the AMR CMO a written report will be submitted within 20 working days. 

Initial Notification Response 

Is Valid SD?: Yes 

Investigation Commence Date: 2/1/2008 

Submitted By: Mitchell Wagster 

Submitted Date: 2/7/2008 

Inspector Name: Mitchell Wagster 

BRIEF DESCRIPTION IF NOT VALID SD: 

Written report 

Written Report Date: 4/2/2008 

full Report: Yes 

Discover Date, Time: 2/1/2008 08:30 

Submitted By: Jeffrey Sands 

Submitted Date: 4/14/2008 

Violation Location: American Eagle Airlines, Inc (AEA) headquarters at Dallas/Fort Worth 

International Airport, TX (DFW) 

WR Version: 2 

REASON OF INCOMPLETE WRITTEN REPORT: 

DETAILED SELF DISCLOSURE (VIOLATION) DESCRIPTION: 

https://av-info.faa.gov/VDRP/SDViewOnly.aspx 5/2/2008 
SD-Detail Printer Friendly Page Page 3 of 9 

On 1/31/08 American Eagle Airlines, Inc (AEA) aircraft N684JW, an Embraer 145, was in work in for 

a Phase 3 Inspection at Eagle Aviation Services (EASI) maintenance facility in Abilene, TX (ABI). 

One of the Phase Inspection tasks is the accomplishment of work card 12-200-00, Sterilization of the 

Potable Water Reservoir. That work card was revised effective 12/30/07 to include accomplishment of 

Engineering Order (EO) number EM-3800-007 Part B. 

On 2/1/08 a Maintenance Technician at EASI incorrectly signed off completion of work card 12-200-

00 without havmg accomplished EO EM-3800-007 Part B. 

The aircraft was released from the Phase inspection and returned to revenue service on 2/1/08 and flew 

revenue flight 3448 from ABI to Dallas/Fort Worth International Airport, TX (DFW). 

A discussion of the requirements of work card 12-200-07 at the AEA morning maintenance call 

prompted a review of the ABI RON work packages and the error was discovered. 

ANALYSIS SUMMARY: 

The AEA investigation revealed that: 

AEA aircraft N684JW was imdergoing a phase 3A check in ABI on 1/31/08. 

One of the requirements of the 3A check is the accomplishment of AEA phase lA work card 12-200-

00 - Potable Water Reservoir - Sterilize. 

Work Card 12-200-00 had been revised on 12/30/07 (Temporary Revision (TR) 07-77) as an Advance 

Copy to include a requirement for completion of the work card per Engineering Order (EO) mmiber 

EM-3800-007 Part B. Prior to that revision the work card contained a different method of sterilizing 

the reservoir. 

On 1/31/08 the work card TR 07-77 was posted on the AEA Technical Publications website as one of 

the Phase 2A and 3A check required work cards. 

On 1/31/08 an EASI Maintenance Technician working on aircraft N684JW got the work card and the 

associated EO and upon reviewing the work package noted that the estimated time required for 

completion of the EO was 16-24 hours. 

Since the aircraft was out of service at ABI only for scheduled overnight maintenance and not for a 

ftdl day's work the technician requested confirmation from his Crew Chief that he was using the 

correct task. 

The EASI Crew Chief checked the AEA Technical Publications website. Phase 1A check web page, 

and found the pre-TR 07-77 version of work card 12-200-00 on the website, in contrast to TR 07-77 

that was on the 3 A check web page. Since there were conflicting versions of the work card available 

for use for the check and the time the aircraft was scheduled to be out of service in ABI was 

substantially shorter than the estimated time needed to accomplish the EO, the Crew Chief did not iise 

conflict resolution procedures to address the discrepancy with the AEA document but instead made a 

judgment call. He told the technician that he did not need to comply with the EO as stated on the work 

card, he could do the shorter available version of the check. 

On 1/31/08 the EASI Maintenance Technician incorrectly signed off completion of WC 12-200-00, 

TR 07-77, without having accomplished the sterilization of the potable water reservoir per EO number 

EM-3800-007 Part B. 

AEA learned of the deviation from approved procedures after a discussion of the requirements of work 

card 12-200-07 at the AEA morning maintenance call prompted a review of the ABI Regular 

Overnight work packages and the error was discovered. 

An AEA maintenance station had questioned the assigimient of a task card with the time requirements 

of 12-200-00 to aircraft that were only scheduled for overnight maintenance. Since ABI had managed 

to return aircraft 684 to service without the lapse of sufficient time to complete EO EM-3800-007 a 

review of the ABI RON work packages was accomplished and the error was discovered. 

Aircraft was released from the Phase 3A check and flew one flight leg to DFW. DFW Maintenance 

Technicians deferred the potable water supply per MEL 38-01. 

https://av-info.faa.gov/VDRP/SDViewOnly.aspx 5/2/2008 
SD-Detail Printer Friendly Page Page 4 of 9 

The AEA investigation into the simultaneous web publication of two different work cards with the 

same card number revealed the following: 

Per guidance in General Procedures Manual (GPM) Chapter/Section 3-01 and the Master Techiucal 

Publications Manual (MTPM) Chapter 10 the AEA Technical Publications Department Distribution 

section receives copies of approved publication revisions in CD/DVD format. In instances where the 

website is updated for inunediate transmission to the field, the newly published pages receive notice 

that the action is an 'Advance Copy'. An e-mail is sent to subscribers notifying them of the change to 

technical data. 

After a change has been made to material posted on the website an initial quality check and audit of 

material posted is accomplished via the use of form AE-MTX-301.3 to verify the accuracy of the 

information on the website. 

The procedures for the Technical Publications Clerks who make changes to the Tech Pubs website do 

not include established methods for verifying the applicability of changes made to maintenance 

requirements on the website. 

Additionally, AEA foimd that the EMB Technical Publication Website contains information from two 

sources. The Maintenance Check Manual (MCM) Front Matter portion of the EMB Web page is an 

extraction from the most current revision of the MCM as it appears in the hard copy of the manual. 

The second source is an electronic web page product created as a List of Effective Work Cards 

(LEWC). The LEWC does contain the TR and Advance Copy annotations next to the affected work 

cards. It has never been a policy at AEA or an industry standard as outlined in SPEC 100 or 2000 to 

amend the MCM List of Effective Pages (LEP) or Table Of Contents (TOC) every time a TR is issued 

to the manual. The LEWC was created for the specific purpose of identifying TR's or Advance Copies 

of work cards in the electronic web page world. AEA has identified a gap in procedures regarding 

currency of the LEWC versus the LEP or TOC and the updating of those items. 

These items were found to be contributing factors to the occurrence. 

REASON WHY THE VIOLATION WAS INADVERTENT: 

Root Cause: 

Procedures / Wrong / Wrong Revision Used: 

The EASI Crew Chief Instructed the Mechanic to use an incorrect version of work card 12-200-00 

rather than the Advance Copy (TR 07-77) and the Mechanic who accomplished the task signed off 

accomplishment of EO EM-3 800-010 even though he had not performed that work. 

Contributing Factors: 

The Procedures for the Technical Publications Clerks who make changes to the Tech Pubs website do 

not have established procedures for verifying the applicability of changes made to maintenance 

requirements on the website. 

It was also noted that the EMB Technical Publication Website contains information from two sources. 

AEA has identified a gap in procedures regarding currency of the LEWC versus the LEP or TOC and 

the updating of those items. 

EVIDENCE DESCRIPTION: 

AEA Work Card 12-200-00 Effective 1/15/07 

AEA Work Card 12-200-00 Effective 12/30/07 

AEA Work Card 12-200-00 Effective 2/1/08 

GPM Chapter/Section 3-01 

MTPM Chapter 10, pages 3-12 

https://av-info.faa.gov/VDRP/SDViewOnly.aspx 5/2/2008 
SD-Detail Printer Friendly Page Page 5 of 9 

Certificate Type: sched air carrier 121 &/or 135 

Time Violation Remained Undetected: 1 Cycles / 

Immediate Action Date: 2/1/2008 

Company Name/Address: American Eagle Airlines, Inc./P.O. Box 612527 , ,DFW Airport,TX75261-252 

Equipment: Type-Aircraft, Make-EMB, Model-EMB145LR, group-145. 

Aircraft Registration Number: 

Aircraft Serial Number: 

IMMEDLVTE ACTION DESCRIPTION: 

The potable water supply on aircraft N684JW was deferred per MEL 38-01 at DFW prior to 

resumption of revenue flight on 2/1/08. 

FAR CODE(S): 

43.12A1 - NO PERSON MAY MAKE OR CAUSE TO BE MADE ANY FRAUDULENT ENTRY 

IN ANY RECORD OR REPORT NEEDED TO COMPLY WITH PART 43. 

43.13C - FOR AER CARRIERS/COMM-L OPS, MAESTT. MAN'L OR INFO REQUIRED BY 

OPERATING CERT OR SPEC IS ACCEPTABLE MEANS OF COMPLIANCE. 

121.367A - MAINT, PREVENTIVE MAINT, AND ALTERATIONS PERFORMED BY IT, OR BY 

OTHER PERSONS, ARE PERFORMED I/A/W THE CERT HOLDERS MANU 

121.379B - CERT HOLDER MAY APPROVE ANY PRODUCT OR APPLL\NCE FOR RETURN 

TO SERVICE AFTER MAINT PERFORMED UNDER 121.379A. 

PERSONNEL INFORMATION: 

Inunediate Action - Bianchi, Michael J., Mike.Bianchi@aa.com, 9724253871 x 

Comprehensive Fix - Bianchi, Michael J., Mike.Bianchi@aa.com, 9724253871 x 

Discovered Alleged Violation - Bianchi, Michael J., Mike.Bianchi@aa.com, 9724253871 x 

Filing Report - Sands, Jeffrey, jef&ey.sands@aa.com, 9724251430 x 

Monitoring Implementation of Fix - Bianchi, Michael J., Mike.Bianchi@aa.com, 9724253871 x 

COMPREHENSIVE FIX PROPOSAL: 

Step Tifle 

MEL 38-01 Restored 

iBegin Date jEnd Date jName 

https://av-info.faa.gov/VDRP/SDViewOnly.aspx 5/2/2008 
SD-Detail Printer Friendly Page Page 6 of9 

12/11/2008 12/11/2008 SMichael J. Bianchi 

jDetails 

jOn 2/11/2008 a IDalias/Fort Worth, TX (DFW) Aircraft Maintenance Technican restored MEL 38-01 

(in accordance with work card 12-200-00. 

Istep Title 

iWork Card 12-200-00 Revision 

IBegin Date End Date "1 Name 

2/1/2008 12/1/2008 jKaren Murphy 

Details 

AEA Phase lA, 2A and 3 A work Card 12-200-00 - Potable Water Reservoir - SteriUze was revised 

2/1/2008 via TR 08-07 and posted on the AEA tech Pubs website on the same date. 

Step Tifle 

lEASI Crew Chief 

Begin Date End Date Name 

4/1/2008 4/1/2008 JMichael J. Bianchi \ 

Details 

The EASI Crew Chief who directed the Mechanic to accomplish the viTong version of work card 12-

1200-00 voluntarily left the employee of EASI to pursue another career. 

iStep Tifle 

lEASI Mechanic Coach and Counsel 

iBegin Date pCnd Date Name 

13/24/2008 3/28/2008 Michael J. Bianchi 

Details 

The EASI Mechanic who accomplished work card 12-200-00 and signed off for an EO he did not 

accomplish was coached and counseled regarding the importance of following proper procediares. 

The Coacking and Coimseling was done during the week of 3/24/08 - 3/28/08. 

Step Tifle 

EASI Read and Sign 

Begin Date 

2/2/2008 

End Date Name 

2/2/2008 JMichael J. Bianchi 

iDetails 

EASI issued a Read and Sign on 2/2/08 to all personnel to stress the importance of following 

established procedi^es^ach^and every time you perform a job is assigned. 

Step Title 

GPM 3-01 Revision 

Begin Date lEnd Date Name 

13/10/2008 15/1/2008 jTodd Coulter 

Details 

jEffective 3/10/08 Maintenance Programs Personnel supply the specific location(s) and apphcability 

jof any changes to the Technical Publications Website via the Web Site Change Request Form (AElMTX-301.2). This requirement will be formally documented in General Procedures Manual (GPM) 

:Chapter 3-01, via a Temporary Revision with an expected release date of May 1, 2008. 

https://av-info.faa.gov/VDRP/SDViewOnly.aspx 5/2/2008 
SD-Detail Printer Friendly Page Page 7 of 9 

{Step Title 

IAEA MCM and GPM Revisions 

JBegin Date End Date jName 

|3m/2008^3 7--1 ^ 7 1^15/700877 7 7 JTocWCmiiter' 

iDetails 

IAEA Maintenance Programs will reconcile the CRJ Maintenance Check Manual (MCM) Table of 

JContents (TOC) and List of Effective Pages (LEP) to ensure the most current document revision is 

[reflected and submit those documents for review to the AMR CMO no later than 4/30/08. All future 

[Temporary Revisions (TR) issued to the MCMs will be accompanied by a TR to the MCM LEP to 

[ensure the contents of the MCM are correctly reflected on the TOC and LEP. 

[The entire CRJ MCM will be submitted as Revision 12 no later than 4/30/08 and will be an 

incorporation of all TRs currently issued to the CRJ MCM. The entire EMB MCM will be 

resubmitted as Revision 23 no later than 5/15/08 will be an incorporation of all TRs currently issued 

to the EMB MCM. The Saab MCM will be submitted as Revision 21 no later than 6/15/08 and will 

be an incorporation of all TRs currently issued to the Saab MCM. 

Required GPM changes will be drafted and submitted by 3/31/08 and will be published as a TR with 

an expected effective date no later than 5/1 /08. 

Step Tifle 

Regulatory Affairs Review 

[Begin Date 

I4/2/2008" ' 

End Date iName 

6/30/2008 jCraig Chilcote 

iDetails 

I American Eagle Airlines (AEA) Department of Regulatory Affairs (DRA) will review all 

commitments accepted in response to this case to ensure they are met in a timely maimer and meet 

the intent of the commitment to the response. Once this review is complete, the DRA shall generate a 

[letter to the AMR CMO stating all commitments have been reviewed, and request Administrative 

[Closure concerning the case. This shall be accomplished no later than 15 days of completion of the 

last closed commitment. 

Written Report Review 

Designator: SIMA 

Comprehensive Fix Status: 

Comprehensive Fix Implementation Deadline: 

Inspector Name: 

Inspector Code: 

Inspector Type: 

2150.3 FORM: 

Operation Type: air canier -121 

Operation Subtype: scheduled passenger 

Violation Category: maintenance 

https://av-info.faa.gov/VDRP/SDViewOnly.aspx 5/2/2008 
SD-Detail Printer Friendly Page Page 8 of 9 

Violation Source: self disc - flight standards 

Problem Category: conformance 

Problem Code: approved program 

Review Date: 

Fix Description: personnel-organization 

SD Identity: sd sched air carrier 121 

Accident Type: no accident 

Management Intervention: No 

Submitted Date: 5/1/2008 

Additional Comments: 

IS SD Rescind Rescind Reason 

Rescinded? Type 

Yes Other Parallel investigation identified that AEA did not comply with a scheduled 

ESM maintenance Phase 3 A task, 12-200-00 Sterilization of Potable 

Water System. AEA elected upon discovery to defer a fully operational 

potable water system contrary to the AEA ESM, and MEL to continue 

revenue operation of the aircraft. 

Surveillance 

Implemented Satisfactory?: 

Was comprehensive fix changed during the implementation?: 

Submitted Date: 

Inspector Code: 

Inspector Type: 

Designator: 

Inspector Name: 

Additional Comments: 

Inspector Sign-off 

Close Type: 

Submitted Date: 

Inspector Code: 

Inspector Name: 

https://av-info.faa.gov/VDRP/SDViewOnly.aspx 5/2/2008 
. SD-Detail Printer Friendly Page Page 9 of 9 

Action Description: 

Sanction Description: 

REJECT REASON: 

I https://av-info.faa.gov/VDRP/SDViewOnly.aspx 5/2/2008 
d ^ y 

sterilize Potable Water Reservoir 

Equipment EMB-ALL Skill 1 

System 12 Chapters 

Work Zone 193 Pattern 

AMERICAN EAGLE 

MNTC. WORK CARD 

A/C. 

Sta. 

Card No. 12-200-00 

Page 1 of 4 

Date. Date 

Reference: 

Equipment: 

Materials: 

Effectivity: 

Procedures: 

AMM 12-15-02-600-801, ESM 12-15-02-610-001 

Potable water cart, Gloves - chemical resistant, 

Plastic container, 

Graduated cylinder dual scale (oz./IOOO ml.) 

Purogene (sanitizing concentrate), 

Citric acid crystals. 

Chlorine test paper or equivalent 

ALL 

CAUTION 

Open the potable water servicing door carefully to not damage It. 

(AMM 06-41-01/101) 

1. Job Set-up 

A. Open Potable water servicing door 193MR or 193NR as applicable. 

B. Fully drain the Potable Water System. 

1 

1) Remove the protection caps from the water filling nipple and from 

the water overflow nipple. Pull the handle to drain the water tank. 

(Figure 1) 

2. Procedure 

A. Prepare sanittzation solution. 

1) In the servicing cart prepare a minimum of 10 gallons of 

PUROGENE sanitization solution as follows: 

a) Mix in 4 fluid oz. of PUROGENE with .5 oz. of citric acid or 

equivalent in a plastic container. 

NOTE 

After you mix the components it takes about five 

minutes for the activation to occur. 

b) Let mixture stand five minutes. 

c) Mix the activated concentrate with two gallons of clean 

potable water. 

d) Pour solution into the servicing cart and add 8 gallons of 

water to make the 10 gallons needed. 

FOR OFFICIAL USE ONLY 

•Public Availability to be 

determined under 5 U.S.C. 552" 

15 Jan 07 

Mechanic Insp./Designee 

XXX 

XXX 

XXX 

XXX 
A/n 

.«5ta 

Date 

r,arf1 Nn 

Page 

natfi 

12-200-00 

2 of 4 

15 Jan 07 

Sterilize Potable Water Reservoir 

Equipment EMB-ALL Skill 1 

System 12 Chapter 8 

Work Zone 193 Pattern 

B. Fill the aircraft potable water tank with the solution until the solution 

starts to flow out through the overflow nipple. 

NOTE 

The maximum filling pressure is 100 psig. 

0. From the lavatory faucet, get approximately eight oz. of the 

sanitization solution into the graduated cylinder. 

1) Soak the chlorine test paper in the graduated cylinder 

content. Make sure that the chlorine test paper indicates a 

minimum of 50 PPM. 

NOTE 

If necessary, get a solution sample again until the chlorine 

test paper indicates a minimum of 50 PPM. 

2) Allow disinfecting solution to stand for at least one hour. 

START TIME: 

STOP TIME: 

< D. Open the faucet in the lavatory and let the water flow through for a 

minimum of three minutes. 

E. Drain the water system. 

F. Fully fill the water reservoir with potable water. 

(TASK 12-15-01-600-801-A). 

G. Let the water flow through the faucet and check its odor and color If 

the water is not satisfactory, do step 2 again. 

3. Close Job 

A. Remove all tools, equipment, and unwanted material from the 

work area. 

B. Close the potable water servicing door 193MR or 193NR as 

applicable. 

(AMM 06-41-01/101) 

AMERICAN EAGLE 

MNTC. WORK CARD 

Mechanic lnsp./Designee 

XXX 

XXX 

XXX 

XXX 

XXX 

XXX 

XXX 

XXX 

CC 

XXX 

XXX 

FOR OFFICIAL USE ONLY 

•PubHc AvaDablOty to be 

detetmined under 5 U.S.C. 552' 
sterilize Potable Water Reservoir 

Equipment EMB-ALL Skill 1 A/C_ 

System 12 Chapters Sta _ 

Work Zone 193 Pattern Date. 

AMERICAN EAGLE 

MNTC. WORK CARD 

Card No. 12-200-00 

Page 3 of 4 

Date 15 Jan 07 

I '^ \ EMB 145 ( ) MODELS 

I ^^ ^ EMS 135 ( ) MODELS 

DET.B 

WATER SEIWICe PANEL 

Figure 1 

FOR OFFICIAL USE ONL 

•MWc Availability to be 

determined under 5 U.S.C. 552' 
sterilize Potable Water Reservoir AMERICAN EAGLE 

MNTC. WORK CARD 

Equipment EMB-ALL Skill 1 A/C Card No. 12-200-00 

System 12 Chapters Sta Page 4 of 4 

Work Zone 193 Pattern Date Date 15 Jan 07 

Intentionally Left Blank 

1:1 

FOR OFFICIAL USE ONLY 

*M)licAvailablittytobe 

determined under 5 U.8.C. 552' 
AE-MTX-1517.6 

22 Oct 07 

Potable Water Reservoir - Sterilize 

i. 

American i 

Aircraft Type: 

ATA: 

Major Zone: 

EMB-ALL 

12 

100, 200 

Insp. Type: 

Skill: 

Rev. Date: 

SVC 

1 

Pattern: 

insp. Pitg.: 

30 Dec 07 

Sched 

1A 

Card No.: 

Page: 1of 2 

12-200-00 

Aircraft No. / Equipment P/N: Serial No.: 

TAT: 

TAC: 

Date: Station: 

I References: ESM 12-15-02-610-001 

Tooling/Equipment: 

'^&^^^^&^MM>MMMf&-'j?mWf^^^^^ ^ 

Personal protective equipment (PPE) 

Potable water cart, or equivalent 

Graduated cylinder witii oz. and 1000 ml. scale 

Plastic container 

Purogene (sanitizing concentrate) 

Citric acid crystals 

Chlorine test strip 

I^^S^^K^S^ 

N/A 

N/A 

N/A 

N/A 

40010, or equivalent 

10070, or equivalent 

1A-57787 

^^W 

1 

1 

1 

1 

As Req. 

As Req. 

1 

Parts Required: 

N/A 

Associated Access Panels: 

Number: 

i193MR 

1 193NR 

Description: 

Potable water service door for EMB 145 

Potable water service door for EMB 135 and EMB 140 

Job Set-up 

CAUTIOH 

Open the potable water servicing door carefully to prevent damage. 

1. Open potable water servicing door 193MR (145s) or 193NR (135s and 

140s). 

AMM TASK Ref. 06-41-01/101 

Procedure 

1. Sterilize the potable water reservoir. 

lAW EO EM-3800-007 Part B 

Close Job 

1. Remove all tools, equipment and unwanted material from the work area. 

Mechanic 

XXX 

Inspector 

XXX 

XXX 

XXX 

FOR OFFICIAL USE ONLY 

'Put>lic Availability to be 

determined under 5 U.S.C. 552' 
Potable Water Reservoir - Sterilize American / 

Aircraft Type: 

ATA: 

Major Zone: 

EMB-ALL 

12 

100, 200 

Insp. Type: 

Skill: 

Rev. Date: 

SVC 

1 

Pattern: 

Insp. Pkg.: 

30 Dec 07 

Sched 

1A 

Card No.: 

Page: 2 of 2 

12-200-00 

Aircraft No. / Equipment P/N: Serial No.: 

TAT: 

TAC: 

Date: Station: 

2. For EMB 145s, close the potable water servicing door 193MR. N/A this 

step is aircraft is a 135 or 140. 

AMM TASK Ret. 06-41-01/101 

3. For EMB 135 and 140s, close potable water servicing door 193NR. N/A 

this step if aircraft is a 145. 

AMM TASK Ref. 06-41-01/101 

Mechanic Inspector 

XXX 

XXX 

END 

FOR OFFICIAL USE ONLY 

'Public Availability to be 

determined under 5 U.8.C. 552' 
AE-MTX-i705 

20 Oct 05 

^'1/ 

AMERICAN EAGLE 

ENGINEERING ORDER 

EO NUMBER: 

EI\/l-3800-007R4 

Page 1 of jO 

Date: 

26-Sep-07 

TITLE: POTABLE WATER SYSTEM ANALYSIS FOR EPA STANDARDIZATION 

Revision Reason: Additional information provided 

Scheduling Categories: MBV/C, Ptiase V. and Saturday Sitters jprototype: Dves El NO 

Equipment Type: 

EMB-135/135Km45 

Effectivity: 

AE aircraft numbers; 610-699, 700-739, 800-858, 

900-942 

Reason: 0 other: EPA Requirements 

DSB# n Safety 

DAD * D Reliability 

nFAR# Qpie 

D STC# n Standardlzah'on 

FAA Class: D Minor D Major Q Repair D Alteration 

0 Other Inspection 

FAA Approval: D^es 0N o 

Constralnts/Houfs/Cycles/CalendarTlme Target Completion Date: Recurring 

Weight Change: +lbs. zero -lbs. zero Arm: zero Moment; zero 

MANUALS AFFECTED: \7} f^f^ 

PESM DCMM 

DWM 

.QSRM 

DlPC DMC M 

• other 

Simulator Engineering affected: D Yes B No Unit; N/A Flight Department Affected: D Yes El No 

Eatimated Labor Houre; 8-1 2 hours Estimated Time: 16-24 hours 

REASON & DESCRIPTION 

This EO identifies the company's process of sampling, testing, deactivating, cleaning, sanitizing, re-testing, and reactivating tho potable water system for positive results. This process is established to create a base line for aviation 

water standards. 

REFERENCE: AMM 38-10-07. AMM 12-15-03, IPC 38-10-07, EMB WorKcard 12-200-00 

ATTACHED DATA: None 

Prepared by: tyiichael Wjikins 

Approved by: .yQfe*" •» r^^'^^"-^ 

ID# 341215 Date: 26-Sep-07 

ID# 3"^1V«< Date: 7^ 7 A 

Approved by: (AD Only) 1D# Date: 

Approved by: (AD Only) ID# Date: 

Appropriatior> Request #: Warranty Claim: PYes pN o 

Warranty Information: 

Distribution; 

FAA FIELD APPROVAL 

Inspector Name: Office: 

Inspector Signature; Date: 

FOR OFFICIAL USE ONLY 

"PubHc Availability to be 

detemtlned under 5 U.S.C. 552* 
AE-MTX-1705.1 

20-Oct-06 

EO DEPARTMENTAL INFORMATION 

Title: POTABLE WATER SYSTEM ANALYSIS FOR EPA 

STANDARDIZATION 

Date: 26-Sep-07 

E0#: EM-3800-007R4 

Page 2 of 10 

MAINTENANCE RECORDS: 

1: See Records Information Sheet, Form AE-MTX-1705.2 

2: Upon accomplishment of this EO make appropriate entries in the company computer system showing 

compliance with this EO. 

3: File the signed-off EO in the appropriate location with the Aircraft Records. 

MAINTENANCE PLANNING: 

1. Schedule for MBV/C, Phase V, and Saturday Sitters. 

2. Ensure that ETN EM 38-009R2 (or the most current revision) has as been accomplished prior to performing 

this EO, If Part 8 of this EO is scheduled independently, ETN EM 38-009R2 (or current revision) is not 

required. 

3. If sample returns with results as POSITIVE, schedule Part A, as required. 

4. Schedule accomplishment of Part C as needed. 

INVENTORY CONTROL: 

Refer to EO Material Requisition, Form AE-MTX-1705.5. 

QUALITY CONTROL: 

Refer to EO Work Card, Form AE-MTX-1705.3 "Accomplishment Instructions". 

MAINTENANCE: 

Refer to EO Work Card, Form AE-MTX-1705.3 "Accomplishment Instructions". 

FOR OFFICIAL USE ONLY 

ITUbHc Availability to be 

detemtined under 5 U.S.C. 552' 
AE-MTX-1705.3 

20 Oct 05 

EO WORK CARD 

Title: POTABLE WATER SYSTEM ANALYSIS FOR EPA 

STANDARDIZATION 

E0#: EM-3800-007R4 

Date: |26--Sep-07 

PART A: Deactivation 

Page 3 of IQ 

Enter all per'tlhent data below' 

Equipment: SN; STA; Date: 

TT TLDG Enter Initials and errployee number 

BY INSP 

1 Make aircraft safe for maintenance. 

2 NOTE: When taking an initial sample and re sample it may be 

necessary to keep water in the tank until analysis is returned from 

lab. Drain lavatory potable water system. N/A if not required. 

3 Safety wire fill cap to attaching nut. 

4 Fabricate tag stating "System Deactivated - Do Not Service" and 

attach to fill cap with tie wrap. 

5 Install lavatory faucet handle lockout device using zip tie. This device 

will be installed perpendicular to the faucet handle, between the 

handle and the faucet spout, the zip tie will secure It to the drain lever 

between the handle and faucet spout, see Figure 1. 

(Use PVC, aluminum, or copper tubing with .5" outside diamter 

for lockout device) Cut to fit per figure 1. 

6 Perform deactivation procedure iAW GPM 16-04, paragraph B. 

7 Open a TDMI to perform Part B of this EO within 30 days. 

8 Record the accomplishment of Part A of this EO on the AML/NRWC 

or Maintenance Record Card (MRC) and enter the document number 

here: 

AML/NRWC/MRC# ^ 

X 

X 

X 

X 

X 

X 

X 

X 

FOR OFFICIAL USE ONLY 

"Public Availability to be 

determined under 5 U.S.C. 552' 
AE-MTX-1705.3 

20 Oct 05 

EO WORK CARD 

Title: POTABLE WATER SYSTEM ANALYSIS FOR EPA 

STANDARDIZATION 

E0#; EM-3800-007R4 

Date: |26-Sep-07 Page 4 of 1^ 

PART B: Sterilization 

Enter all pertinent data below 

Equipment: SN: STA: Date: 

TT TLDG Enter initials and employee number 

Water Reservoir Sterilization 

1. The following material will be used to comply with the system 

sanitization process: White Vinegar. Purogene or equivalent, & Cirtic 

Acid Crystals, and Chlorine Test Strips. 

Ensure lavatory potable water system is drained IAW applicable AMM 

procedure. Check sink spout & screen/aerator for blockage and 

cleanliness. Remove and replace if required. CAUTION: Wear 

personal protective equipment when handling the sanitizing solution or 

ingredients for making it, 

WARNING: DO NOT GET SANITIZING SOLUTION IN YOUR EYES 

OR ON YOUR SKINRemove the cabinet mirror above the sink to gain access to the potable 

water tank. NOTE: Ensure overflow solution is captured in a sanitary 

drain and not allowed to flow info a storm drain IAW local EPA 

standards. 

4. Service the potable water system with full strength white vinegar until 

the solution starts to flow out through the over flow nipple per the 

applicable AMM procedure. Cap the overflow nipple, NOTE: When 

servicing with Purogene solution (step 14), use test strips to check 

chlorine levels. Strips shall indicate 100 ppm in concentration. 

With the drain line capped, pull the drain handle to open the valve to 

allow the disenfecting solution to fill the tube downline from the valve. 

6. Open the faucet in the lavatory for a minimum of five minutes. 

7. Have a j^erson observe the potable water tank in the lavatory 

compartment while another person services the tank until the level of 

the solution reaches the tank vent. NOTE: Use a flashlight to monitor 

the fluid level. 

NOTE: The maximum filling pressure is 100 PSIG 

Clamp the servicing line from the servicing cart to prevent backflow of 

the solution in the aircraft to drain back into the servicing cart. This 

also ensures that the fill tubes in the aircraft remain full with the 

solution. 

9. Let the vinegar solution remain in the system for 1 hour. 

10. Open the faucet in the lavatory for a minimum of 5 minutes. 

BY INSP 

X 

X 

X 

X 

X 

X 

X 

X 

X 

X 

FOR OFFICIAL USE ONLY 

•PubKcAvaHsbMytobe 

deMrmtned under 5 U.S.C. 5S2* 
AE-MTX-1705.3 

20 Oct 05 

EO WORK CARD 

Title: POTABLE WATER SYSTEM ANALYSIS FOR EPA 

STANDARDIZATION 

E0#: EM-3800-007R4 

Date: 26-Sep-07 Page 5 of 10 

PART B: Sterilization (continued) 

Enter all pertinent data t?elow 

Equipment: SN: STA: Date: 

TT TLDG Enter initials and employee number 

Water Reservoir Sterilization 

11. Drain the lavatory potable water IAW applicable AMM procedure. 

NOTE; Make sure that the water is drained and disposed of IAW local 

EPA standards. 

12. Flush the lavatory potable water system as follows; 

A. Service the lavatory with clean potable water IAW applicable AMM 

procedure. 

B. Open the faucet In the lavatory for a minimum of 3 minutes. 

C. Drain the lavatory potable water IAW applicable AMM procedure. 

13. Prepare the sanitizing solution as follows: 

A. To make 25 gallons of solution 

(1) Mix 32 ounces of Purogene (or suitable substitute) and Vfe cup (4 

ounces) of citric add in a plastic container and let mixture 

stand for 5 minutes. 

(2) Dilute the activated concentrate with 1 gallon of potable water. 

(3) Put the diluted solution In a clean empty potable water servicing 

cart. 

(4) Fill cart with 23 % gallons of potable water to make 25 gallons of 

sanitizing solution. 

14. Repeat steps 4 thru 8 using the Purogene solution made in step 13. 

15. Let the solution remain In the system (or 3 hours. 

16. Repeat steps 11 and 12. 

17. Repeat steps 4 thru 8 using the Purogene solution mads in step 13. 

18. Let the solution remain In the system for 2 hours. 

19. Repeat steps 11 and 12. 

20. Flush the laVatory potable water system as follows: 

A. Service the lavatory potable water system IAW applicable AMM 

procedure, 

B. Open the faucet In the lavatory for a minimum of 3 minutes. 

C. Drain the lavatory potable water IAW applicable AMM procedure. 

D. Service the lavatory potable water system IAW applicable AMM 

procedure, 

E. Open the faucet In the lavatory and sample using lest strips. 

Strip shall not indicate over 5ppm. 

(1) If the water is not satisfactory (over 5ppm) repeat the flushing 

procedure and again check the water for 5ppm. 

(2) If the water Is satisfactory (Sppm or less) service 

the lavatory potable water system IAW applicable AMM 

procedure. 

BY INSP 

X 

X 

X 

X 

X 

X 

X 

X 

X 

X 

FOR OFFiCIAL USE ONLY 

•PutHIc Availability to be 

determined under 5 U.S.C. 552' 
AE-MTX-1705,3 

20 Oct 05 

EO WORK CARD 

Title: POTABLE WATER SYSTEM ANALYSIS FOR EPA 

STANDARDIZATION 

EO#: EM.3800-007R4 

Date: |26-Sep-07 Page 6 of tg 

PART B: Steritization (continued) 

Enter all pertinent data below 

Equipment: SN: STA: Date: 

TT TLDG Enter initials and employee number 

BY 

21. CAUTION: Potable water level must be 5ppm or less before it is 

suitable for consumption. 

Install the mirror panel above the lavatory sink. 

22. De-actlvate system leaving water in the aircraft water reservoir IAW 

Part A of this EO if waiting for water analysis. If not, N/A this step 

and continue to next step, 

23. Perform activation of deactivated system IAW GPf*/! 16-04, paragraph 

C. See Part C of this EO, 

24. Return aircraft to serviceability. 

25. Record the accomplishment of Part B of this EO on the AML/NRWC 

or Maintenance Record Card (MRC) and enter the document number 

here: 

AML/NRWC/MRC ._ „ 

INSP 

X 

X 

X 

X 

X 

FOR OFFICIAL USE ONLY 

*PubNc Availability to be 

determined under 5 U.S,C. 552" 
AE.MTX-1705.3 

20 Oct 05 

EO WORK CARD 

Title: POTABLE WATER SYSTEM ANALYSIS FOR EPA 

STANDARDIZATION 

E0#: EM-3800-007R4 

Date: |26-Sep-07 Page 7 of 1^ 

PART C: Reactivation 

Entej- all pertinent data below 

Equipment: SN: STA: Date; 

TT TLDG Enter initials and employee number 

BY INSP 

1. Make aircraft safe for maintenance 

2. Remove tag stating "System deactivated - Do Not Service" from the 

lavatory potable water service cap and discard. 

3. Remove the safety wire from lavatory potable water service cap to 

attaching nut and discard. 

4. Remove the lavatory faucet handle lockout device and zip tie. 

See Figure 1. 

5. Perform activation of deactivated system IAW GPM 16-04, paragraph 

C. 

6. Service the lavatory potable water system IAW the applicable AMM 

procedure. 

t. Return aircraft to serviceability. 

8. Record the accomplishment of Part C of this EO on the AML/NRWC 

or Maintenance Record Card (MRC) and enter the document number 

here: 

AML/NRWC/MRC . 

X 

X 

X 

X 

X 

X 

X 

X 

FOR OFFiCIAL USE ONLY 

•Public Availability to be 

determined under 5 U.S.C. 552' 
AE-MTX-1705.3 

20 Oct 05 

EO WORK CARD 

Title: POTABLE WATER SYSTEM ANALYSIS FOR EPA 

STANDARDIZATION 

EO#: 

EM-3800-007R4 

Date: |26'Sep-07 

higiire i 

Page 8 of 10 

I ivatoty Faucet g 

Drain Lever 

• :. '•' • •••.'• r.'W'V -

^ 

-•ki*s' 

•:»-s-: 

W4 

^ I'iWife 

M 

f ^ l 

^^pi% c^^^^^^ S 

^ ^ M 

• •• •- . - '4.. ; li.-r f •• 

FOR OFFICIAL USE ONLY 

'Public Availability to be 

determined under 5 U.S.C. 552" 
AE-MTX-1705.2 

20 Oct 05 

EO RECORDS INFORMATION SHEET 

Page: 9 of 10 

EO #: EM-3800-007R4 

Aircraft Serial Numbers Affected: ALL 

Name of Component: 

Component Part Number: 

Component Serial Number (if affected): 

Ref. AD# and Effective Date; 

Ref. SB# and Effective Date: 0 

AD Amendment # (If applicable): 

Reason: Brief Description of AD/SB This EO identifies the company's process of sampling, testing, 

deactivating, cleaning, sanitizing, re-testing, and re-activating the 

potable water system for positive results. This process is established to 

Part Change: Old P/N New P/N 

Labor Hours: 8-12 hours 

One Time 

D Yes 0 No 

Constraint: 

Repetitive Inten/al; MBV, Phase, Saturday Sitter 

0Yes DN O 

Threshold, then Repetitive 

D Yes 0 No 

Threshold: 

Terminating Action 

0Yes DN O 

What Document This EO 

Comments: Upon completion of this EO, make an entry in the company computer system showing 

compliance. File a signed-off copy in the appropriate location with the A/C's permanent records. 

EO orig. issue date: 7/27/2006 

If Rev; four 

Date; 9/26/2007 

Reason: Additional information provided 

FOR OFFICIAL USE ONLY 

'Public Availability to be 

detemilnad under 5 U.S.0.552' 
FOR OFFICIAL USE ONLY 

'Ptiblk: Availability to be 

determined under 5 U.S.C. 552" 
CM 

\ 

r-

9 ;- <u o 

nil ii" cn c: 

^ S: ro ro 

& Q- "> oo 

o 

(0 

C (0 d) 

o 

c 11 

.si 3 

+"• c 

•Si s o § CL c CO i i d) 

c 

"5) LU OQ LU 

u 

o 

> UJ (0 

1 

CM 

i 

^ ^ CONTRC DOCUME! SCHLD. INTERVAL it 

if! 

Z 

H 

o UJ u. 

LI. UJ UJ 

z 

q N 

z 

-,*a* . UJ CL SPEC REQ. 

. . 

o z (0 i^ 

z 

o 0 . 

Q:: 

o (0 UJ 

Q 

J»: 

O 

O 

o 2 Days 

(Calendar) 

PS-1 / PS-2 

1 1 

Days 

lendar) 

C N ^ _ i _ j 

< 

o 

o o" 

o 

O 

> CO 

5*: 

< ^ T -

o 

•=? 

o 

o «? cn No T— 

CNI 

TT-

<S3 

.y 

c 

o 0) Q. 

W 

1 

x: 

O r^ 

o -

^ CO CL CO CL Days 

lendar) 

100 FH chever urs first 

•t ro '^ :£ o 

_r _ i 

< 

- .^ ss 

.r—*" T- lO «o 

O 

> (/) 

•„^ ^ ^ .^ 

o 

9 

o CO 

^ CO 

o 

v!-

T— (N T ~ 

o 

't^ 

o o 0) ks - Sump tc isence of wa S5 ^ 

-Q} ? 3 £ LL 

c\i 

<N CO CL 

1 

CO £L 

CSI CO Q. CO CL Days 

lendar) 

^ o _ i _ j 

< 

o 

o CN 

CO" 05 

o 

> CO 

•^D , CO 1 ^ .^ 

o 

9 

o T— 

2 

o <o T— 

cl( T ~ 

1 

o 

£ 

1/1 ic System rei 

fluid level , 

•a -c 

>,o I 00 

o 

o 

6 

o 

< 0) 

ro a. CO 

O :§ CO _ l _ I 

< 

o 

r-. CM 

O 

> CO 

...^ 5 UJ CO ,^ 

o 

9 

o 

9 CN 

9 uS T -

CsJ 

• ^ ^ 

1 

o (0 

2 5 (U 0) .N 3 B O (0 D. 

• ^ ' 

,^ 

o 

Q M

-

9 (O 

. f i 

*>• CM T— T3 

C 

ro 

Q to < E ^ leted fro deleted 

06) 

Q5 §• 

ro "< lo 

If) 
•«

r CO r ^ 

9 <u o 

ro o 

(0 

3 

C (0 

o 

c 

<1) <*> 

.2 i o ^ i c .0) a> g Q . <]) CO ^ 0) 0> 

c 

'5) 

c UJ CD LU 

£1 

o 

3 

4-1 CO 

c 

.2 '^ 

u s 

M _C 

(0| ' ^ 

C 

o 

p 

X u. 

o 

o 

o lA 

I u. 

o 

o 

X u. 

o 1 

X u. 

o 

X u. 

X u. CN 

X u. 

o o 

X u. 

o 

o lO 

X u. 

X u. 

o o in is | 5 

X 

X 

X 

X 

X 

X 

X 

X 

X 

X 

< 

X 

X 

X 

X 

X 

^ 

X 

X 

X 

X 

X 

< CO 

X 

X 

$ 

X 

X Si 

t CO 

> UJ CO 

< 

X a. 

Q UJ - 1 

3 

O UJ 

X 

u CO 

4 

B 

c 

o 

u 0) 

i o 

E CO 

a 

o Q. 

o (0 

3 

C 3. CA 

< CO 

s (0 OL 

o 

^ 0) 

ra Q. <u 0) x: 

1 1 t j 

'c" 

8 

c 

!S-

X u. 

o 

o ir> 

OT 'Jo' (0 <n B iS CO CM 0) 

ra Q. 

E 

^ 

c 

^ 

-2-

0) IS sz a. 

E 

ra 

£ i J 

•2-

X I X u. 

o 

o 

o 

u. 

o 

o 

o 

U-

o 

o 

o CM 

J2 

c 

o 2. (0 

.c 

£ 

c 

o 

E 0. 

o Q. O 

3 O. 

X u. 

o 

o i n CM 

£«£<£•£«£< <u 

I *(^ 0 <D 

o 

9> 

> a> 1 

0) 

> 0) ^ - f 

ra •a 0) 

$ I 

^ • ^ 

ra 4) 

O 

0) 

I 

•*• » 

ra 0) 

o 

t: t t t t 4) <D <U (1) <D Q. Q. a . OL Q. 1 

M , (0 

1 

M 

1 

M 

U) M to M 

, 

(0 CO |2 

< < < < < 0) (A 

ra £ 

CM d) 

M 

ro 

.c 

Q. Q-

1 1 

CO 0) 

M 

ra 

.c Q. 

1 

>* 0) CO 

ra £ Q. 

1 lO 0) CO 

ra 

.c Q. 

1 

B S CO . o 

ro c 2 ^ < s? •^ a. <U 0) i2 -c 

ra -k^ 

,c !r: 

0. « 

0) ra 

£ - 0 o t .E 0) j g Q. c -D 8 ra CO T3 

j > : 0) CO • = 

i3-i X ^ O 0) i n . o 0) = £ 5 

• •- CO o c 

'OT O C 0) U CO _ c 

••^"2 

•§5 E 8 0 . 0) • = (U 3 .w •O CO 0) ra x: 5 (0 < u a) 

ra CO ID ra 

0)" f U Oi ^ CO i o iS B l 

. 2£ II • o «; E £ ra o ^ ? c C 

•ei •£ 8 0 > CO = : CO P "> s £ 8 3 ' - a> re •C re o O % Y £ Di 

•rj 1 ra 3 

E 

ra 

n CO \1 

3 5 

!;= <fe 

o 1 - 0) 

.Q 

E 

C 3 

B CO 

ro 

5 0) CO 

ra £ Q. <u 13 _So S 

• Q . Q. 

ra 0) 

£ 

c o a> 

c 

'ro 1 

o 

o iS CO iS ra' X £ U . Il> 

4 -* 

o c o — - 1 <• o i n CO 5 5 CL a> "o £ 

ra o O Q. S | 

^"1 i^ .C <U 0) 0) 0> 3 m X) 0) CO > -

O C M J ^ T-" Is 3 " ^ D- O .2 <o 3 «> II 

ro « V 0) 

.ti- Q E >• ~ ra •c ra o O 

%-s l § £ Oi 
EMB Aircraft Phase 1A 

500 FH Tasks 

Equipment EMB-ALL 

System 05 

Work Zone goo 

AMEf 

Skill 

Chapter 

Pattern 

c^'7 

MRC 

Master Record Card 

Check Phase 1A 

Page 1 of 4 

Date 14 May 07 

A/C N684JW TAT s^? ^ '-*' STA ABI Date 02/01/08 

Total Estimated Labor Hours For This Check (,: 0 . O 

y 

r 

/ 

/ 

y 

/ 

^ 

^ 

/ 

/ 

/ 

/ 

^ 

y 

J 

3. 

X 

X 

/ 

X 

A : ' 

j f 

X 

>' 

A 

> » • 

A 

)^ 

Card No. 

05-900-00 

06-200-12 

12-200-00 

21-700-04 

23-100-00 

23-/00-02 

2'«-70O-07 

25-000-00 

25-«00-00 

26-200-04 

27-100-00 

27-100-01 

27-200 14 

27-700-04 

27-700-05 

27-700 18 

Task Oescriplion 

Pre-inspecliofl checkllsl 

Polyurettiane film InspectJcxi <ir\cJ 

rastoralton 

SVC sterilize potable water reservoir 

112-16-02-eiO-OOI) 

OPC of the baggage companment 

ventilation system (Irwludlna high and low 

speed of (an) 

[21-27-00-710-001] 

CLN the ACARS system printer 

[23-22-02-100-0011 

pPC of the audio system - In emergency 

mode 

(23-51-00-710-001J 

OPC of tlie eleclrlcal emergerKy abnormal 

alarm 

[24-60-00-710-0021 

GVI of the night deck and cabin 

[25-11-00-220-001] 

SVC lavatory - preventative maintenance 

[25-40-00-610-001] 

VCK ofthe lavatory fire extinguisher bottle 

pressure 

[20-25-01-211-001] 

CLN the inboard/outboard flap tracks 

[27-50-00-140-001] 

LUB ttie pitch trim control switches 

[SNL-27-00241 

OVI of the rudder II conUol rods 

[27-21-O2-220-O02J 

FNC for external leakage at the LH and RH 

aileron hydraulic actuators 

[27-12-00-720-003] 

FNC of the aileron actuator damping 

components and monitoring devk:»s 

[27-12-01-720-001] 

OPC cf the spring/servo tab 

[27-31-04-710-001] 

Effectivity 

ALL 

ALL 

ALL 

ALL 

ALL 

ALL 

ALL 

ALL 

ALL 

ALL 

ALL 

ALL 

ALL 

EMB 145 

610 thru 649 

EMB 145 

610 thru 649 

ALl 

Lbr. Hr». 

( 0 

10 

X ' 

,<rX 

X 

vr 

. < 

. < , 

{ • 0 

.r 

l . ^ 

a-

(!•• 

Crew Chief/Sup«rvisor 

^ ^ ; r^??/ 

O^p'Hmy 

£l()^^r^l 

X i H ^'^>.':si-

^ l M '^0 6 3 1^ 

dl I n -r-.-; •' 1 -

d \ JX Co t; V ^ 

PJI, rm^^/ 

M^42'l ^ 

X (H Cc!8>iv 

(^/^w?^y 

^ ^ w..*:':!*!^ 

0^)^H2.'i^ 

QJ, ,^m 

Ql^^^^i 

^Ql^'.Hi^t 
EMB Aircraft Phase 1A 

500 FH Tasks 

Equipment EMB-ALL 

System 05 

Work Zone 900 

AMERICAN EAGLE 

Skill 

Chapter 

Pattern MRC 

Master Record Card 

Check Pha.se 1A 

Pago 2 of 4 

Date 14 May 07 

A/C N684JW TAT STA ABI Date 02/01/08 

Total Estimated Labor Hours For This ChecK 

W: 

Card No Task Dsscriptkm Effectivity Lbr. Hrs Crew Ctiief/Supervisor 

27-70^21 FNC of the ICE/SPS SPEEDS interface 

circuit 

(27-36-00-720-001] 

ALL 

C A (K ^'-.ss'^ 

27-700-28 OPC ofthe FLAP FAIL message 

(27-53-00-710-OOIi 

ALL <r ^ \ ^ ^ O o 3 I V 

>? 27-700-29 OPC of the takeoff aural warning and no 

takeoff conflguratkxi visual warning 

[27-53-00-710-002] 

ALL 

.f ^ H^ So £ I. ( 

/ 

/ o 27-700-33 OPC ofthe elecTtromechanlcal gust lock 

solenoid function 

[27-71-00-710-002] 

ALL 

< 

'"^ h <o 8 3 -

/ 

¥ 27-700-34 OPC of the electromechanical gust lock air/ 

ground protocHon logk: 

[27-71-00-710-003] 

ALL 

<r R '^T V'l ,^ 3' <-

22. AlilM TASK 

27-40-00-700-806 

OPC of Uie kx:kout logic of horizontal 

siabllirer control unit (HSCU) 

[27-40-00-710-003] 

ALL 

. ^ 

6\ (K 5"<:'^3/v 

/i;^ioc''3;?3v;j/-))? 

. ^ ,29-200-01 VCK of the dilTerenlial pressure 

Indicators for red pins popped out 

[29-10-06-211-001] 

ALL 

<. tl(K ^''" )> 1 2 -

. ^ 32-600-11 

/ ^ 

LUB the landing gear and steering 

system (MLG and NLG) 

[32-34-00-640-001] 

ALL 

o 

^ ^ r^i')d' 

32-700-13 OPC of the nose wheel steering system 

disengage 

[32-50-00-710-0011 

ALL 

r ^\k ^^^^>'^ 

32-700-15 

7 32-700-16 

OPC of the lancSng gear warning system 

[32-62-00-710-001] 

ALL 

X ^ h ^cz-\\^-

OPC of the air/ground system 

(32-03-00-710-0011 (CI^R) 

ALL 

^ lyi S '-'• o 3 K 

<'^ ' 

33-000-00 RS the navigatkm light txjlbs - replace 

[33-43-05-000-801] 

ALl z o 

"7" ^ ^ 9 33-100-00 

33-700-16 

,31 34-B0001 

CLN the tower anti-cellision lights externally 

[33-47-00-130-001] 

ALL 

FNC ol the white strobe lighting system 

[33-47-03-720-001] 

ALL 

I.G 

SVC - drain pilot linos 

[34-13-00-680-001] 

ALL 

,"? 

so9y.:>y 

'hmt 
EMB Aircraft Phase 1A 

500 FH Tasks 

Equipment EMB-ALL 

System 05 

Work Zone 900 

AMERICAN EAGLE 

Skill 

Chapter 

Pattern MRC 

Master Record Card 

Check Phase 1A 

Page 3 of 4 

Date 14 May 07 

A/C N684JW TAT rw>.'^ -

STA ABI Date 02/01/08 

Total Estimated Labor Hours For This Check /^^^ (^ 

T 

Card No. Task Description EffecUvtty Lbr Hrs. Crew Chief/Supervisor 

35-200-04 VCK of the portable oxygen cylinder gauge 

pressure lndk^tk>n 

[35-30^)1-211-001] 

ALL 

<: ^l h "^"o e i 1 <-. 

3X 53-200-31 LUB the main door frame rollers 

[53-21-02-640-001] 

ALL 

^ Jl H <o V; 3 ) ^ 

} ^ 53-200-32 LUB ti>e service d(x>r frame rollers 

[53-21-12-640-001] 

ALL 

< ) l Fx <'^' !-i'>'^ 

35 56-200-01 GVI of the cockpit windshiekl hump seal 

Inspection 

[AE 56-10-001) 

ALL 

'^H?'}/ 

36 72-200-03 OPC of the LH engine AtX3 starter drain 

ada|3tor 

[72-63-01-710-001] 

ALL 

l.C ^ Of ^w? t 

. > ' 72-200-04 

y 1 

OPC of the RH engine ADG starter drain 

adaptor 

[72-63-01-710-001] 

ALL 

\.y ) Q^^uim 

78-700-01 OPC of the Mle k>ckout 

[76-13-03-710-001] 

ALL 

- 5 bX U 'S^o ZV^ 

39. 78-200-01 VCK of the LH and RH thnjst reverser 1RY 

and 3RV locks 

[78-32-00-211-001] 

ALL 

i.5 1«>«>5> ? 

,:iP 80-800-00 FNC of the LH and RH air turbine starter 

(ATS) 

Inspect magnetic plug for accumuiatk>n of 

mMallic particles 

Check oil 

Drain and replace oil 

[80-10-01-720-001] 

ALL 

l < 1 

sHPn' 

41. 06-900-01 Post-inspectk>n checklist ALL 2 0 UJ 

Total Hrs r 

yo c 

This aircraft inspected in accordance with the contents of this check package. 

All cards Inventoried for accountability and proper sign off. 

3 c-Vfjf 

Crew Chjef^upervisor Signature Employee No. 

J:^ <'^^ -^^IH QuaRty Control Signature Employee No. 
EMB Aircraft Phase 1A 

500 FH Tasks 

Equipment EMB-ALL 

System OS 

Work Zone 900 

AMERICAN EAGLE 

Skill 

Chapter 

Pattern MRC 

Master Record Card 

Check Phase 1A 

Page 4 of 4 

Date 14 May 07 

A/C N684JW TAT^,<j,^ i l STA ABI Date 02/01/08 

Total Estimated Labor Hours For This Check /i^^ - 0 

Intentionally Left Blank 
AE-MTX-1517.6 

22 Oct 07 Advance Copy 

Potable Water Reservoir * Sterilize 

^ - ^ I TR 07-77 [ 

I A-03 

American 

' ^ 

Aircraft Type: 

ATA: 

Major Zone: 

EMB-ALL 

12 

100,200 

Insp. type: SVC 

Skill: 1 

Rev. Data: 

Pattern: 

Insp. Pkg.: 

30 Dec o r 

Sched 

1A 

Card No.: 

Page: 

12-200-00 

1of 2 

Aircraft No. / Equipment P/N: Serial No^ Dite: Station: 

I ReferancM: ESM 12-1&O2-410-001 

Toollng/Equtpmant: 

Personal protectJva equipment (PPE> . ; . .^ 

Potable w«ter cart^ or equivalent 

Graduated cylinder with oz. and 1000 ml. scale 

Plastto container 

Purogene (sanitizing concentrate) 

Citric add crystals 

Chkxine test strip 

N/A 

N/A ., , . 

N/A 

N/A 

40010, or equivalent 

10070. or equivalent 

1A-57787 

1 

1 

1 

1 . 

As Req. 

AaReq. 

1 

Part* Requli^ : 

Mectianic Inspector 

Aasodatad Access Panels: 

Numlwr: 

103MR 

193NR 

Dascrfptlon: 

Potable vrater sen/k» door for EMB 145 

Potable water sen^k» door b r EMB 135 and EMB 140 

XXX XXX 

Job Set-up 

CAKmOH 

Open the potable water servicing door carefully to prevent damage. 

1. Open potable water servicing door 193MR (145s) or 193NR (135s and 

' 1408). 

AMM TASK Ref, 06-41-01/101 

U^'^'^ 

XXX 

Procedure 

1. Sterilize the potable water reservoir. 

IAW EO EM-380(MX)7 Part B XXX ^ 

Close Job 

1. Remove all tools, equipment and unwanted material from the work area. I^^JCC 

9. 

^ 

FOR OFFICIAL USE ONLY 

•raiBcAvalab%tobe 

deMnnlned under 5 U.8.C. 552* 
TR 07-77 

Potable Water Reservoir - Sterilize Amertca cftean^y n * 

Aircraft Type: 

ATA: 

Major Zone: 

EMB.ALL 

12 

100,200 

Insp. Type: SVC 

Skill; 1 

Rev. Date: 

Patterin: 

Insp. Pkg.: 

30 Dec 07 

Sched 

1A 

Card No.: 

Page: 2of2 

12-200-00 

AlrerXtNa/EqutpmsntP/N: Serial No.: 

TAT: 

TAC: 

Date: Station: 

2. For EMB 145s, close the potable water sen/icIng door 193MR, N/A this 

Step Is airci^ft is a 135 or 140.: / 

AMM TASK Ref. 06-41-01/101 

3. For EMB 135 and 140s, close potable water servicing door 193NR. N/A 

thissteplfairaaftisa145. 

AMM TASK Ref. 06-41-01/101 

Mechanic Inspector 

XXX 

XXX 

I END 

FOR OFFICIAL USE ONLY 

•Public Availability to be 

detemilned under 5 U.S.C. 552* 
EAGLE AVIATION SERVICES, INC. 

2751 AIRPORT BLVD. 

RS-403 ABILENE, TEXAS 79602 

CRS E4GR716J 

NON-ROUTINE WORK CARD 

d'? 1.12 

32342012 

A/a: Ne84JW ZONE: 100 ATA; 38-1.0 

ORIGIN: BOW/U 

W.O.: 32342 

TYPECHK: 3A CHK CRD #: N/A ORIG; 696906 DATE: 02/01/08 

ITEM DISCREPANCY/TASK 

SERVICE POTABLE WATER 

ITEM ACTION TAKEN 

/i h^> \t-\ r~<3( 

BY INSP INSP REQ 

RH 

HRS . i ' 

RH 

HRS 

PART NAME P/N OFF S/N OFF P/N ON S/N ON DATE C/W 

0 CL/CY o i^ 

TOTAL LBR HRS 

WORK ITEM TURNOVER 

NAME/SHIFT/DATE STATUS OF ITEMS STARTED BUT NOT SIGNED OFF BY INSP. 

LABOR RECORD: 

EMPL.# 

Ofi 

EMPL HRS. 

FOR OFFICIAL Uab ONLY 

•PubHc AvaUabllHy *> •* _^ 

determined under 5 U.S.C 55? 

TOTAL 
EMBI45 Q 

- ^ EMBRAER 

AIRCRAFT 

MAINTENANCE MANUAL t'ii 

WATER TANK - SERVICING 

1. General 

A. Tiiis section gives the procedures to fill or drain tlie v\/ater tanl<. 

8. Access to the servicing panel is got through a door installed on the low^er right side of the 

fuselage aft section. 

C. Where there are freezing or icing conditions, the water tank must be drained each day, after the 

last flight, for protection ofthe water system. During in the parking period, drain the water system 

as applicable. 

D. The procedures in this section are given in the sequence below. 

AMTOSS No. SUBJECT 

- TASK 12-15-01-600-801-A 

SUBTASK 12-15-01-841-001-AOO 

SUBTASK 12-15-01-610-001-AOO 

SUBTASK 12-15-01-842-001-AOO 

- TASK 12-15-01-600-802-A 

SUBTASK 12-15-01-841-002-AOO 

SUBTASK 12-15-01-680-001-AOO 

SUBTASK 12-15-01-842-002-AOO 

Water Tank - Filling 

Preparation 

Toilet Water Servicing 

Follow-on 

Water Tank - Draining 

Preparation 

Water Tank Draining 

Follow-on 

EFFECTIVITY: ALL 12-15-01 General 

Page 301 

Nov 30/05 
EMB 145 

EMBRAER 

AIRCRAFT 

MAINTENANCE MANUAL 

TASK 12-15-01-600-801-A 

2. Water Tank - Filling 

A. General 

(1) The water tank contains clean, but non-drinkable (for hygiene purposes only), water. 

B. References 

- AMM 06-41-01/101 

- AMM 12-15-01/301 

- Figure 301 

- Figure 302 

C. Access 

ZONE 

193 

193 

PANEUDOOR 

193MR 

193NR 

LOCATION 

Aft lower fairing 

Aft lower fairing 

D. Tools and Equipment 

ITEM DESCRIPTION 

*GSE030 Servicing cart, water 

PURPOSE 

To fill the tank with water 

E. Auxiliary Items 

Not applicable. 

F. Consumable Materials 

Not applicable. 

G. Expendable Parts 

Not applicable. 

H. Persons Recommended 

QTY FUNCTION PLACE 

Does the task Water servicing panel 

EFFECTIVITY: ALL 12-15-01 600-801-A 

Page 302 

Feb 23/02 
EMB145 ( ^ 

- ^ EMBRAE R 

AIRCRAFT 

MAINTENANCE MANUAL 

I. Preparation 

SUBTASK 12-15-01-841-001-AOO 

(1) Open access door 193MR or 193NR, as applicable (AMM 06-41-01/101). 

J. Toilet Water Servicing (Figure 301) (Figure 302) 

SUBTASK 12-15-01-610-001-AOO 

CAUTION: OPEN THE WATER SERVICING DOOR CAREFULLY NOT TO DAMAGE IT 

(1) Remove the protection caps from the water filling nipple and from the water overflow 

nipple. 

CAUTION: DO NOT CONNECT THE HOSE OF THE WATER SERVICING CART TO THE 

WATER OVERFLOW NIPPLE. THERE IS A METAL STOP (TANG) INSTALLED 

ON THE WATER OVERFLOW NIPPLE. 

(2) Install the hose of the water servicing cart to the water filling nipple. 

WARNING: USE ONLY POTABLE WATER TO FILL THE WATER TANK. 

CAUTION: • FOR AIRCRAFT PRE-MOD SB 145-38-0001, THE MAXIMUM FILLING PRESSURE IS 25 PSIG AND THE MAXIMUM FILLING FLOW IS 50 LPM (13,2 

GPM). 

• FORAIRCRAFT POST-MOD SB 145-38-0001, THE MAXIMUM FILLING PRESSURE IS 100 PSIG. 

NOTE: EMBRAER recommends the use of hot water (temperature not exceeding 

35°C) to prevent water re-freezing in the water lines. 

(3) Fill the tank until the water starts to flow out through the overflow nipple. 

(4) Remove the hose of the water servicing cart from the water filling nipple. 

CAUTION: ALLOW ALL EXCESS WATER TO DRAIN OUT BEFORE YOU INSTALL THE 

PROTECTION CAPS. 

(5) Install the protection caps to the water filling nipple and to the water overflow nipple. 

K. Follow-on 

SUBTASK 12-15-01-842-001-AOO 

(1) Close access door 193MR or 193NR, as applicable (AMM 06-41-01/101). 

EFFECTIVITY: ALL 12-15-01 600-801-A 

Page 303 

Nov 28/07 
EMB 145 

EMBRAER 

AIRCRAFT 

MAINTENANCE MANUAL 

DET.A 

HANDLE 

DET.B 

WATER SERVICE PANEL 

WATER FILL 

CAP 

^ EMB 145 ( ) MODELS 

EMB 135 ( ) MODELS 

HANDLE 

OVERFLOW AND 

DRAINAGE CAP 

DET.B 

WATER SERVICE PANEL 

Water Tank - Filling 

Figure 301 

145AMM120022.MCE C 

EFFECTIVITY: PRE-MOD. SB 145-38-0002 12-15-01 990-001-A 

Page 304 

May 23/00 
EMB 145 

EMBRAE R 

AIRCRAFT 

MAINTENANCE MANUAL 

DET.A 

HANDLE 

WATER FILL 

CAP 

OVERFLOW AND 

DRAINAGE CAP 

HANDLE 

DET.B 

WATER SERVICE PANEL 

tlx EMB 145 ( ) MODELS 

EMB 135 ( ) MODELS 

WATER SERVICE PANEL 

Water Tank - Filling 

Figure 302 

145AMM120040.MCE 

EFFECTIVITY: POST-MOD. SB 145-38-0002 12-15-01 990-002-A 

Page 305 

Aug 28/04 
EMB 145 

- ^ EMBRAER 

AIRCRAFT 

MAINTENANCE MANUAL 

TASK 12-15-01-600-802-A 

3. Water Tank - Draining 

A. General 

(1) This task gives the procedure to drain the water tank. 

(2) Where there are freezing or icing conditions, during in the parking, the potable water 

system can freeze and the system can be damaged. 

(3) For parking period above water freezing time, drain the water tank or keep the aircraft 

energized. 

(a) For temperature below - 11°C (12.2°F), it is recommendable to drain the water tank 

system. 

(b) After the water filling operation, in freezing or icing conditions, it is recommendable to 

keep the water system energized. 

B. References 

- AMM 06-41-01/101 

- AMM 12-15-01/301 

- Figure 301 

- Figure 302 

C. Access 

ZONE PANEUDOOR LOCATION 

193 

193 

193MR 

193NR 

Aft lower fairing 

Aft lower fairing 

D. Tools and Equipment 

Not applicable. 

E. Auxiliary Items 

ITEM DESCRIPTION PURPOSE QTY 

Commercially 

available 

Hose To drain the water from 

the tank 

F. Consumable Materials 

Not applicable. 

EFFECTIVITY: ALL 12-15-01 600-802-A 

Page 306 

Nov 28/07 
EMB 145 

EMBRAER 

G. Expendable Parts 

Not applicable. 

H. Persons Recommended 

AIRCRAFT 

MAINTENANCE MANUAL 

QTY FUNCTION PLACE 

Does the task Water servicing panel 

I. Preparation 

SUBTASK 12-15-01-841-002-AOO 

(1) Open access door 193M or 193NR (AMM 06-41-01/101). 

J. Water Tank Draining (Figure 301) (Figure 302) 

SUBTASK 12-15-01-680-001-AOO 

(1) Remove the protection caps from the water filling nipple and from the water overflow 

nipple. 

(2) Install the hose at the water overflow nipple. 

(3) Pull the handle to the open position. 

(4) Drain the potable water system until the flow of water from the water overflow nipple stops. 

(5) Push the handle to the closed position. 

(6) Remove the hose from the water overflow nipple. 

CAUTION: LET ALL EXCESS WATER DRAIN OUT BEFORE YOU INSTALL THE PROTECTION CAPS. 

(7) Install the protection caps at the water filling nipple and water overflow nipple. 

K. Follow-on 

SUBTASK 12-15-01-842-002-AOO 

(1) Close access door 193MR or 193NR (AMM 06-41-01/101). 

EFFECTIVITY: ALL 12-15-01 600-802-A 

Page 307 / 308 

Nov 28/07 
oo' 

rt 

CO 

00 

5-00: 

O) 

5 00 

o 

CM 

00 

§ 00 

CM 

00 

CO 

00 

^ 

• * 

00 

CM 

00 

CD 

CM 

00 

CM 

oo 

00 OJ o 

CM CM CO 

• ^ • ^ • ^ 

oo' oo' oo' 

00 

o 

o 

CM 

t^ > 

hz • 

rt \ j 

J 

3< ' 

FT; 

• • .r -

O 

(X) 

00 

o 

o CM 

• : ^ 

05 

O 

^ 00 

CJ) 

00 

i 

l> 

f6T7 i 

bo 

o CN 

5~' 

.^' 

" -

¥> T. 

<o 

\» 

> 

• 

t^ 

CO 

^f 

oo 

o 

o CM 

-.*T--

CM 

CD 

ID 

66 

00 

oo' 

C3 

^r (b • ^ 

00 

o 

o CM 

^— *-..CM . 

T— 

m 

6) 

oo 

oo' 

cM 

m 

66 

•«"" 

00 

o 

o £M 

^• — — 

CM 

00 

q x— 

(J) 

oo" 

in 

to 

CM 

00 

o 

o CM 

^— -*..CM . 

O 

V— 

CO 

CD 

at 

oo" 

CM 

o 

66 

CO 

o 

o CM 

CM 

CM 

O 

lO 

IJO 

cn 

cn 

oo" 

K 

co 

o • ^ 

00 

o 

o CM 

CM 

CM 

• ^ 

1^ 

cn 

oo" 

<J> 

o 

CO 

•^ 

00 

o 

o CM 

—CM . 

•—CM . 

00 

lO 

•66 

CO 

oo" 

•<jCD 

oO o 

O 

CM •^. . 

CO 

CM 

CM 

m 

dj O) 

cn 

oo" 

CD 

q 00 

T -

oo 

o 

o CM • ^ 

CO • •—. . 

CM 

CD 

q T— 

o 

o 

cn 

in 

in 

.^ 

CM 

00 

o 

o CM 

*...CO , 

~^CM « 

o 

"'t 

^ o 

o 

a i 

: ' • 

:". 

(SI 

in 

CD 

00 

o 

o CM 

Si 

in 

CM 

CM 

o 

o 

^ 

(• • 

ih 

in 

o • < ~ 

,00 

o 

o CM 

— T}- ••*-. . 

CM 

CO 

•if 

o 

o 

O)" 

. . • 

vT— 

CO 

• ^ 

00 

:0 

o CM 

^ •*- . 

CM 

t^ 

•<t 

CD 

O 

O 

O)" 

CM 

•^ ih 

• ^ 

00 

o 

o CM 

^.. 5 CM 

00 

o 

00 

o 

o 

cn 

isb 

o 

66 T— 

OO 

o 

o CM 

'-^ '^ 

—CM ^ 

IL. 

U . O 

"iJ-

•<• • 

• 3 r 

M 

o 

CO 

1^ 

00 

o 

o £M 

S 

^ 'CD 

^ ^ in 

^ ' ^ 

g5i' '^ 

O f - 00 

S ^ CM 

•. '* CM 

^ * 

in 

:•* 

iri : • ^ 

oo 

o 

o £i! 

::T— 

CM 

in 

CO 

t^ 

• • ^ 

00 

o 

iCo M 

CM 

CO 

o 

CM 

OO 

O 

o Ci! 

'x— 

CM 

"••CM"' 

CM 

CD 

00 

o 

o 

CM 

SCM 

• 

cO 

'• V -

ai 

00 

o 

o CM 

3 ?M 

in 

CM 

.^ 

•^ 

00 

o 

o Cd 

CJ 

CM 

.. ...^ 

fCM 

ih 

.•• ^ 

'00 

o 

;Co M 

-^ 

CM 

in 

CO 

00 

o 

o £^ 

: ^ 

• ' ; .^ ' 

CM 

.^ 

CM 

•00 

o 

o CM 

CO 

;cM 

: r^ '' 

;o 

CO 

00 

o 

o CM 

• ^ 

CM 

•• K ' 

o 

'•66 

'00 

o 

;C,o M 

:-^ 

;;fM 

•":h-' 

CO 

•"T -

.^'^ 

00 

;o 

o :^C! 

-C5 M 

T— 

CM 

• * 

• X — 

00 

o 

o CM 

:5 

CM 

CO 

CM 

CD 

.'" 

00 

o 

o CM 

^C5 M 

Tf 

*r 

O 

^~ 0) 

to 

Q. 

a: 

aUJ:. . 

Q 

• ;• • : • . 

o •• 

i t 

n 

a 

ca 

: • < 

00 

o 

o CM 

CM 

MA'C'Q 

ItL* C M 

CM 

''66 

o 

o 

CM 

CM 

< 

OOP 

o 

o 

CM 

CM 

O 

V) 

o 

00 

• o 

o 

:C;J 

<-

LL 

Q 

O 

l/J 

(!) 

00 

o 

o 

c^ 

CNI 

(0 

;'Q-

• : > 

5 ' L L 

Q 

;00 

O 

O 

CM 

• {*^ 

CM 

<-

U. 

Q 

CO 

Q. 

> 

••:66 

o 

o CM 

CM 

^ 

: Z 

< 

5 -II 

.Q 

"'oo' 

• O 

; 0 

CM 

CO 

JM 

^ 

:u. 

.. P\ 

'•.-z. 

' • < 

00 

i^o O 

CM 

CO 

i?q 

u. 

!0O 

O 

o 

CM 

CO 

CM 

!5 

LL. 

Q 

CO Li. 

Too" 

o 

t O 

CM 

CM 

LU 

o 

"\% 

!ico 

•JO 

I'O 

CM 

CM 

jllI 

1< 

O 

•:'ob' o 

,o 

!;CM 

CM 

CO 

Q 

•'ob' 

o 

o 

CM 

CM 

Q 

CO 

Q 

Ml' 

O 

O 

CM 

CM 

fe^' 

cn o 

o CO in r--

CO CO 

<D 

in 

CO 

CD 

in 

CO 

in 

Tf 

CO 

CD 

in 

00 

CO 

in ioo 

CO 

CD 

- • * 

oo 

:co 

CO 

in 

CD 

CO 

• * 

m 

CO 

CO 

• ^ 

CO 

o 

CO 

CO 

CD 

CO 

00 

co 

00 

O 

•<«• 

00 

CD 

fc 

lO) 

It CO 

O K CD 

• ^ 

oCD o 

• ^ 

00 

CD 

• * 

00 

CD 

• * 

00 

CO 

• * 

00 

CD 

•^ 

00 

CO 

•* 

oCD o 

-"I00 

CD 

'^ 

00 

CD 

-<*• 

oCD o 

• • * 

OO 

CD 

• ^ 

00 

CD 

• * 

00 

<D 

't 

CO 

CD 

FOR OFFICIAL USE ONLY 

•PubHc Availability to be 

determined under 5 U.S.C. 552* 
T -

0 ) 

'^ 

00 

* 

CM 

CO 

•••••.^r 

00 

CO 

CO 

"^f ' 

00 

• ^ 

CO 

• * 

00 

in 

CO 

-^ 

oo 

CD 

CO 

: • * 

00 

;r--

CO 

'^ 

oo 

CO 

CO 

^a00 

cn 

CO 

'sf 

00 

o 

• ^ 

•<a00 

. 

• ^ 

M00 

CM 

• ^ 

O4 O 

CO 

• ^ 

Moo 

M - • 

•51-

• * 

00 

m : 

Tt 

^ 

00 

CO 

^ Tt 

00 

. r-

• * 

• * 

00 

oo 

^ ^ 

00 

CO 

o 

o 

. r~-

CO 

m 

oi 

o 

o 

of 

o 

o 

(Si 

CM 

oo 

o 

o 

CM 

•^ 3; CM 

X— 

T— 

.T— ^ 

o 

cn 

o 

CM 

66 

oo 

o 

CM 

?M 

o in 

CM 

V— 

O 

cn" 

in 

CO 

TCO 

o 

o 

CM 

—i. n 

CM 

00 

X— 

CO 

T— 

o 

cn 

CD 

(Si 

00 

o 

o 

in 

CM 

cn in 

CO 

T— 

o 

cn" 

oo 

CO 

00 

o 

o 

CM 

.i^ n 

CM 

o 

m 

•it 

o 

cn" 

do 

o 

00 

o 

o 

• C^ M 

in 

CM 

o • ^ 

ih T -

o 

cn" 

CD 

m 

1^ 

oo 

o 

; o 

£i! 

CD .?a 

o CM 

CD 

T— 

O 

ai 

CO 

ai 

00 

o 

o 

£i! 

CD 

CM 

CM 

X— 

h-^ 

.T— 

o 

o>" 

CO 

• T — 

§ 

o 

CM 

CD 

CM 

CM 

CM 

66 

T— 

o 

cn" 

CM 

•t 

to 

oo 

o 

o 

CM 

—..-SS CM 

•^l -

in 

cri 

o 

cn" 

CD 

CM 

1^ 

00 

o 

o 

CM 

*< ^ 

CM 

O 

CO 

.^" CM 

O 

cn" 

s 

CM 

oo 

o 

o 

CM 

s 

"vT 

'^ 

CO 

CM 

O 

cn" 

CO 

in 

CM 

oo 

o 

o 

CM 

*-.-SS CM 

CD 

CO 

• ^ 

CM 

O 

cn" 

• : • • • 

CO 

-"t 

CD 

00 

o 

o 

CM 

cn T— 

in 

CM 

o 

cn 

CO 

in 

66 

oo 

: o 

o i 

-\— T— 

CD 

CM 

O 

cn" 

CO 

in 

ci 

X— 

00 

o 

o 

CM 

— tCM : 

OO 

CM 

1^ 

CM 

O 

cn" 

o 

CM 

oo 

• o 

o 

CM 

' — J 

CM 

o CM 

66 

CM 

o 

cn" 

CM 

"t 

o 

CM 

00 

o 

o CM 

5CM ; 

T -

•^r 

<b 

00 

,o 

o CM 

in 

:?3 

hq :T-

• « ~ 

00 

,o 

o iC! 

m 

CM 

in 

o 

CM 

• ^ 

OO 

o 

o £i! 

iS 

:cM 

r~-•^r 

' T(f— o 

OO 

o 

o ^iCi 

in • • "-- ^ 

CM 

00 

CD 

T -

00 

o 

o CJ 

^!CM 2 

O 

r~-^ 

00 

o 

o CM 

s ?M 

CM 

•"t 

66 

oo 

o 

o CM 

ii^ 

CM 

.^^ CM 

ci 

X " 

oo 

o 

;Co M 

SS 

CM 

O 

(Si X -

00 

o 

o .£i! 

CD 

CM 

(b in 

• ^ 

oo 

o 

o C! 

^CS M 

OO 

• * 

66 

. • ^ 

;oo 

o 

o ;CM 

;cD 

CM 

^.r-. 

o 

:-TCM 

00 

iO 

o CM 

'$CM S 

CD 

o 

CD 

OO 

;o 

o CM 

:§ 

. y— 

o 

66 

00 

:0 

o CM 

^5 

CM ' 

CD 

CO 

ai 

00 

o 

o CM 

ii 

•^ 

bo 

- t 

• r ^ 

T00 

o 

o 

c^ 

^^ CM 

• * 

o 

CM 

O 

cn 

(0 

Q. 

CO 

iZ 

CL 

5 

u. 

CO 

OQ :U. 

Q 

CD 

O 

a 

(5 

> 

o 

• LL 

Q 

< 

L i . 

Q a 

< 

< 

:Q 

CO 

o 

o 

CM 

CO 

z 

CL 

00 

O 

O 

CM 

in 

CM 

u. 

•Q 

::bo 

o 

o 

:£M 

in 

a: 

O 

"o6 

o 

o 

CM 

in 

CM 

Q 

*o6 

o 

o 

CM 

in 

CM 

CQ 

:CQ 

_l 

bo 

o 

o 

CM 

in 

CM 

Q 

-66 

o 

o 

vCM S 

CM 

.:3 

hob 

o 

o 

£M 

CD 

CM 

IL 

Q 

oo 

o 

; o 

CM 

CD 

CM 

CO 

O 

00 

o 

o 

CM 

oo 

o 

o 

£M 

5D 

CM 

3 

o 

bo 

o 

o 

CM 

CD 

U. 

id 

'ibo' 

o 

o 

:;cM 

eg 

CM 

OO 

o :o 

CM 

1^ 

CM 

LL 

oo 

o 

o 

CM 

"t CM 

00 

o 

o 

CM 

00 

:o 

O 

CM 

:5 

CM 

CO 

CO 

oo 

CO 

o 

CO 

00 

CO 

00 

CO 

CD 

CD 

00 

CO 

r--

o 

•«t 

CO 

CD 

O 

•<1-

CO 

in 

CD 

CD 

CO 

CD 

CD 

CO 

O 

•<t 

CO 

o 

in 

CO 

CO 

CO 

o 

CD 

CO 

o 

00 

00 

CO 

in 

;co 

oo 

CO 

CD 

CO 

oo 

CO 

CD 

r~-

00 

CO CO 

• * 

CO 

CD 

•<t 

CO 

CD 

• * 

CO 

<D 

'it 

00 

CD 

•<t 

00 

CO 

•"t 

00 

CD 

'^ 

^00 

CD 

• * 

00 

CD 

• * 

OO 

CD 

Tt 

00 

CD s CD 

•^ 

00 

CD 

't '••• 0 0 

CD 

- • * 

OO 

CD 

'^ 

00 

CO 

• * 

00 

CD 

t 

00 

CD 

FOR OFFICIAL USE ONLY 

"PuMcAraiiabllitytobe 

<]eterm]ned under 5 U.S.C. 552' 
en 

Mt 

00 

o 

in 

'4-

00 

T — 

in 

• ^ 

oo 

CM 

m xt 

00 

CO 

in 

•t 

oo 

^ 

m t CO 

m 

in 

• • * 

oo 

CD 

in 

^ 00 

hin 

'Jt 

00 

oo 

in 

• ^ 

00 

cn 

in 

•t 

00 

o 

CD 

't 

00 

CD 

• ^ 

00 

CM 

CD 

• * 

00 

CO 

CD 

^4-

00 

•<t 

CO 

• ^ 

00 

m 

CD 

^ OO 

CO 

o 

o 

CM 

00 

o •it 

^0-0 

o 

o 

^ 

t-^M 

cn 

o (in Ci! 

o 

cn 

csi CM 

CM 

CM 

OO 

O 

O 

CM 

^ ?M 

in 

• * 

C3 

CO 

o 

cn" 

CO 

CO 

t^ 

00 

o 

o CM 

5 

?J 

• ^ 

X— 

CO 

CO 

o 

a i 

CD 

o 

CM 

^ 00 

o 

o Ci 

cn ?;] 

'^ 

o in 

CO 

o 

cn" 

(O 

CO 

•it 

t~ 

oo 

o 

o Ci 

9CM ? 

o in 

h~' 

CO 

o 

cn" 

CD 

in 

CD 

T— 

00 

o 

o Ci 

9? CM 

o •t 

66 

CO 

o 

cn" 

N CM 

66 

"r— 

00 

o 

o Qi 

:OT 

CM 

O 

CO 

ai 

CO 

o 

cn" 

cn ^t 

CM 

CM 

00 

O 

O 

sy cn 

^M 

CO 

CO 

.^' • * 

o 

cn" 

• ^ 

• * 

CD 

OO 

o 

o CM 

o T-~ 

?M 

o 

CM 

O ^t 

cn" 

d> • * 

t^ 

CO 

o 

o CM 

O 

^^ CM 

<35 

CM 

•it 

O 4 

cn" 

in CM 

ai 

00 

o 

o CM 

^ 

^ 

.^ CM 

ih 

• ^ 

o 

cn" 

cO 

•«t 

o T00 

o 

Co M 

O 

X— 

rq CD 

•>;t 

O 

cn" 

• ^ 

CM 

ijrj 

T~ 

00 

o 

o CM 

o 

in 

m CO 

•^ 

o 

cn" 

to 

•<t 

CD 

• T — 

00 

o 

o 

ej 

o 

:~-, 

o 

•Jt 

h-" 

•<t 

o 

cn" 

oo T— 

CO 

•K— 

00 

o 

o 

e! 

• To — 

00 

q 66 

• ^ 

o 

cn" 

N-

(b 

00 

o 

o CM • — . 

T— 

CM 

O 

t 

66 

Mo 

O) 

(h 

• * 

o 

T— 

OO 

o 

o 

^ 

::; 

T-

• * 

CD 

in 

o 

cn" 

CD 

CM 

CO 

T— 

00 

o 

o CM 

T— 

CM CM CM CM CM 

cT— n 

CO 

• ^ 

00 

o 

o 

^ 

r----..CM . 

;c••<o t 

en 

• ^ 

CO 

o 

o Ci 

,00 

CM 

'<!• o CD 

00 

io O 

CM 

?M 

CD 

ai 

00 

o 

Co M 

9> 

?M 

o in 

(S•I" i 

00 

o 

o CM 

cn *•«» CM , 

CD 

O 

CD 

T — 

00 

o 

o CM 

cn 

-—CM , 

Sco 

1^ 

• ^ 

00 

o 

o CM 

S• —

CM 

. ) 

CD 

^r 

ai 

' '^ 

oo 

o 

o Ci 

en 

C— «M » 

ro 

CD 

00 

O 

O 

CM 

:o • T — 

CM 

O 

CO 

CD 

00 

O 

O 

CM 

O 

T— 

CM 

CO 

CO 

bo 

00 

o 

o CM 

o 

•^.CM ^ 

CD 

O 

<D 

00 

O 

O 

CM 

O 

• •^ . 

CD 

CO 

it 

OO 

o 

•Co M 

o 

:-^ 

CO 

o • C O 

.. T— 

ioo 

;o 

o Ci 

o 

~^ 

CD 

in 

t^ 

• ' ^ 

oo 

o 

o 

C! : 0 

. T— 

in 

•<t 

in 

oo 

o 

o CM • ^ 

...[— 

CM 

in 

• * 

;>^ 

00 

o 

o CM 

^— '-"-CM ^ 

cn 

CO 

.r-^ 

CO 

o 

o 2 

CM CM CM CM 

• ^ **— 

O 

CO 

0) 

cn 

(0 

Q. 

LL 

Q 

-CL 

CO 

:0 

o 

CO 

O 

^ 

LL 

Q 

LL 

< 

^ 

g LL 

Q 

<J: 

< LL 

a: 

cc 

O 

^ 

LL 

Q 

< 

•p 

< 

:^ 

LL 

:a 

00 

:0O Q 

OQ 

< 

CO 

•I 

o 

LL 

Q 

00 

o 

o 

CM 

t: 

CM 

00 

• * 

CO 

LL 

Q 

;o6 ' 

so 

O 

CM 

00 

Jsi 

• * 

1^ 

CO 

Q. 

CO 

l(D 

o 

;CM 

vCM 

oo 

CO 

00 

00 

; o 

o 

;cM 

: o5 

CM 

CO 

O 

CO 

(D 

bo 

o 

o 

CM 

9? 

CM 

00 

o 

o 

CM 

cn 

oo Tin m 

CO t^ 

CO CO 

00 

o 

o 

CM 

cn 

CM 

o 

CO 

IL 

Q 

'66' ,o 

o 

CM 

9? 

CM 

00 

1^ 

CO 

I 

LL 

bb 

o 

o 

CM 

9J 

CM 

00 

CO 

a: 

cn 

o 

oo 

o 

o 

;cM 

CM 

CO 

cn 

:>-

CO 

LL 

Q 

'66 

o 

o 

CM 

CM 

O) 

00 

CO 

CO 

00 ;o 

•o 

CM 

o 

CM 

CM 

CO 

"St 

CO 

00 

o 

o 

CM 

?3 

cn 

ro 

::0Q 

OQ 

;;_l 

IWi" 'o 

o 

CM 

:o 

X— 

.CM 

'o' 

CM 

CD 

CO 

;§ u ^ 

LL 

Q 

OO 

o 

o fM 

m 

< 

:m 

: 0 

O 

CM 

CM 

CO 

• ^ 

in 

• ^ 

CO 

00 

o 

o 

CM 

eg 

CM 

oo 

CO 

CO 

X 

o 

bo 

o 

o 

CM 

CM 

t 

•<t 

CO 

'^ 00 

CO 

•«t 

00 

CD 

•t 

00 

CD 

* • * 

00 

CD 

•<t 

00 

CD 

• * 

00 

CO 

• * 

00 

CO 

• ^ 

oCD o 

•t 

oo 

<o 

•<t 

o(O o 

• * 

00 

CD 

•«t 

00 

CD 

• * 

00 

CO 

"5t 

CO 

CO 

-t 

00 

CO 

"* 00 

CO 

•* 

CoD o 

• * 

o(O o 

FOR OFFICIAL USE ONLY 

•public Availability to be 

delennined under 5 U.S.C. 552" 
• ^ 

00 

CD 

•"t 

oo 

CO 

(O 

00 

en 

CD 

00 

o 

00 CO 

CM 

00 

CO xt in 

r^ r- h-

• t • ^ - * 

00 oo 

oo CM 

CO 

in 

o 

en 

1^ 

00 

o 

o 

Ci 

Xm — 

in 

U) 

o 

cn 

CO 

CM 

6) 

• j -

00 

1 T-'^ 

S'T 2 

N W 

o 

m 

r^ 

CO 

00 

o 

o 

Ci 

CM 

T— 

r^ CM 

00 

U) 

o 

cn 

CO 

cn 

00 

o 

o 

£^ 

CTM -

(N 

CM 

cn in 

o 

cn 

CO 

• ^ 

00 

o 

o 

Ci CM 

r--

co 

o CO 

o 

cn 

in 

•<t 

CO 

00 

o 

o 

CCM i 

o 

CM 

CO 

o 

en 

66 

00 

o 

o 

X^— — 

• * 

CO 

o 

en 

CO 

CM 

o 

CM 

00 

o 

o 

:Ci CM 

• ^ 

CO 

(O 

CO 

o 

<n 

cb 

CM 

(D 

00 

o 

o 

CM 

CO X— 

-3-

CO 

oo CO 

o 

en 

CM CM 

CM CM 

CM CM ?3 CM 

CM 

111 

< 

O 

5; -J 00 

o LL 

Q 

> 

o 

:Q 

CO 

•:X 

CM 

CO 

00 

CO 

fq 

§ 

^CM 

CM 

in 

CO 

00 CO 

CO CO 

^ 

CL 

a 00 

o 

o CM 

UJ 

^ \ 

'cd ' 

g' 

m-' 

< 

v- c Q 

,' 00 

. o 

- o £M 

- 1 

:=) 

H 

00 

o 

o •CM 

CM 

>t 

CD 

CD 

CO 

00 

O 

•o 

CM 

CM 

• T — 

CM 

CQ 

o 5 

'•ai' 

o 

o 

CM 

CM 

CM 

T- O 

o m 

•^ CO 

CO CO 

LL 

Q 

••oo' 

o 

o 

CM 

CM 

^-

CM 

CO 

O 

CD 

CO 

> 

O 

• 6 6 • 

o 

o 

; ^ 

T— 

CM 

O 

CO 

CO 

CO 

5 

LL 

(60' 

•i.o 

o 

!£M 

;CM 

^^-

CM 

: CO 

00 

""^ 

CO 

00 

CO 

s 

•<t 

1 00 

(0 

-(D 

OO s 

CO 

CO 

••t 

00 

CD 

oo 

CO i 

S O 

FOROFFICIAL USE ONLY 

"Public Availability to be 

determined under 5 U.S.C. 552* 

00 

o 

o 

CM 

•<t 

CM 

•<t 

T— 

00 

o C3 

Ci 

(O 

^^ t^^ , 

rOO 

o , O 1' 

G!N, 

00 

in 

CO 

00 

o 

,,.Co M 

''?5 

T— 

CM 

OO 

OO 

o ; 0 

CM 

o5 

OO 

CM 

o 

. ^~ 00 

o 

o CM 

CM 

TCM 

• T -

00 

o 

o 

Ci 

• T — 

o 

in 

T— 

00 

o 

o CM 

o 

o 

cT— n 

OO 

o 

o 

Ci 

CO 

CM 

: vCM 

00 

o 

o 

C! 

CM St. 

CM CM 

CM 

CM 

CM 

CM 

CM 

CM 

CM 

•(- * 

• ^ 

o 

• ^ 

0) 

en 

ro 

Q. 
\ 

/ 

/ 

§ Q. 

/ 

S 

^ 

^ ..1... 

• 

T 

1.- ' 

1 

i 

•. / 

>-

CO 

< I : 

< h- o> '-

^ 

K 

|ii •« 

Q 

.••^ 

^ 

5 fV 

• " 

s -' \^ 

^ 

^ •^ i. 

^ 

V • i ^^ 

Q 

r.i . 

1 

1 

! 

h 

i 

-.. 

A 

1 

1 

1 

I 

LI. 

i 

t I I 

^ 

.>J 

' ^ t 

o 

5 

od ^ h

-

X Ui 

'"t o O o o = 

Q o Ui 2 U^J > i 

y 5 teas 1 

CO CJ 

CNJ C» CO T H 

CNJ ir LU 

5 

D HI 13 

< Q. 

y 

- y 
EMB Aircraft Phase 3A 

1000 FH Tasl(s 

Equipment 

System 

Work Zone 

EMB-ALL 

05 

900 

AMERICAN EAGLE 

Skill 

Chapter 

Pattern MRC 

IR 07-75 

^A- b 

Master Record Card 

Check Phase 3A 

Page 1 of 2 

Date 01 Nov 07 

A/C N684JW TAT^Kl'^-* STA ABI Date 02/01/08 

Total Estimated Labor Hours For This Check '^0- 0 

Card No. Task D«scr1pllon Effectivity Lbr. Hrs. Crew Chier/Supervlsoc 

Phase 1A Phase check - Inspectkin/servke ALL N/A S\tK <o83^^ 

11-2(XM)3 Placard lnsp«cUon - flight deck, gall«y and 

main door 

ALL l-o 

JJ.-Ti^'20O-O4 Placard tnspectkm - caWn and lavatory ALL LiA 

21-100-00 RS the electropnaumatic outflow valva -

clean 

121-31-03-140-001) 

RS the pneumatic outfk>w valve - clean 

(21-31-04-140^)011 

ALL 

( • ^ ^^5^^^ / 

21-100-04 CLN the ACM water spray nozzles 

121-51-13-100-801) 

ALL 

/ . ^ 

21-700-08 tis of Uie air ffiter element - replace 

[21-31-08-960-0011 

ALL 

. '? 

25-200-04 VCK Of the lavatory waste receptacle 

P5-4frO0-211-001] 

ALL r ILK £ia_LL 

25-20005 

/ 

GV) KA the emergency and cablrt equipment 

p5-«aO1-212-O01l 

ALL C . U. h ^"^sjf V 

Q%-m'^i 25-200-06 OVI of ttie Rotation vest 

(25-60-02-212-0011 

ALL \.o 

mynr?j 25-200-00 Vt:iK o< the galley equipment 

(25-30-00-211-001) 

ALL \o 

~Uf^^^ 11. 36-100-05 CLN the LH engine fan air valva Utter 

(36-11-03-130^»1) • 

ALL 

l O 

12. 52-600-00 LUB Ofthe side hinged main door actuating 

and kxddng mechanbm 

[52-18-00440-001] 

ALL 

O.'b SoSJ^ J 

,43 . 73-200-00 VCK ol the fuel pump and metering unH, 

type FPMU 105 for fuel leakage 

P'3-21-00-211-001) 

ALL X rzi2ir 

14 73-700-01 FNC of the fuel filter Impending tiypass 

Indicating eyslem 

{73-21-06-72<WM1) 

ALl 

l-c J ^ m 

15. 78-700-00 OI»C of ll»e LH and RH thnist reverser 2RY 

and 3RY kKks 

(78-32-00-710-001) 

ALL 

I.O ^ ^ s c-tjoi 

ie. 78-700-01 OPC of the thrust reverser system air/ 

ground Input signal 

[78-33-00-710-001) (CMR) 

ALL 

I.O 3ofJbs> 
] r\ r^ 

1 

C r' C* 0^ 

^ 

a 

^ 

i 

(0 cc 

X tt CQ 

* 

I 

u 

V Ui 

?^L 

<*i r-

< 

;Cv 

>>->, 1= -

M 

«: I-

; » • VI ^^ 

h Cy 

e ij 

ct *-' 

S J/ ^' 

o 

I 

a. 

/ 

a 

te SI 
.SSS "O'S n S Jepun pouiujuajop 

eq 01 ifuiiqeiiBAv onqry. 

"Zi 

-** 
U.S. Department 

of Transportation 

Federal Aviation 

Administration 

Operations Specifications RD089, Maintenance Time Limitations Section HQ Control: 

HQ Revision: 

08/15/97 

Ola 

a. The. certificate holder is authorized to use the Maintenance Time Limitations specified in the 

manual/document for the aircraft listed in the table below: 

Aircraft 

M/M/S 

CL-600-2C10 

EMB-135-ia 

EMB-135-LR 

EMB-145-LR 

SAAB-340-B 

Manual/Document 

Name and Number 

CRJ Engineering Specification 

Manual (ESM) Rev 10 

EMB Engineering Specification 

Manual (ESM) Rev 17 

EMB Engineering Specification 

Manual (ESM) Rev 17 

EMB Engineering Specification 

Manual (ESM) Rev 17 

SAAB Engineering Specification 

Manual (ESM) Rev 17 

Manual/Document 

Date 

11/26/07 

03/10/08 

03/10/08 

03/10/08 

05/01/06 

b. Each change to an item must be FAA-approved. 

FOR OFFICIAL USE ONLY 

•PublcArallablltytobe 

determined under 5 U.S.C. 552' 

Print Date: 3/26/2008 D089-1 

American Eagle Airlines, Inc. 

Certificate No.: SIMA586A 
sterilize Potable Water Reservoir AMERICAN EAGLE 

MNTC. WORK CARD 

Equipment EMB-ALL 

System 12 

Work Zone 193 

Skill 1 A/C 

Chapters Sta 

Pattern Date 

Reference: AMM 12-15-02-600-801, ESM 12-15-02-610-001 

Equipment: Potable water cart, Gloves - chemical resistant, 

Card No. 12-200-00 

Page 1 of 4 ^-cO . 

Date 

Materials: 

Effectivity: 

Procedures: 

Plastic container, 

Graduated cylinder dual scale (oz./IOOO ml.) 

Purogene (sanitizing concentrate). 

Citric acid crystals, 

Chlorine test paper or equivalent 

ALL 

CAUTION 

Open the potable water sen/Icing door carefully to not damage it. 

(AMM 06-41-01/101) 

1. Job Set-up 

A. Open Potable water servicing door 193MR or 193NR as applicable. 

B. Fully drain the Potable Water System. 

1) Remove the protection caps from the water filling nipple and from 

the water overflow nipple. Pull the handle to drain the water tank. 

(Figure 1) 

2. Procedure 

A. Prepare sanitization solution. 

1) In the servicing cart prepare a minimum of 10 gallons of 

PUROGENE sanitization solution as follows: 

a) Mix in 4 fluid oz. of PUROGENE with .5 oz. of citric acid or 

equivalent in a plastic container. 

NOTE 

After you mix the components it takes about five 

minutes for the activation to occur. 

b) Let mixture stand five minutes. 

c) Mix the activated concentrate with two gallons of clean 

potable water. 

d) Pour solution into the servicing cart and add 8 gallons of 

water to make the 10 gallons needed. 

FOR OFFICIAL USE ONLY 

•PubHc Availability to be 

detennlned under 5 U.S.C. 552" 

15 Jan 07 

Mechanic lnsp./Designee 

XXX 

XXX 

XXX 

XXX 
sterilize Potable Water Reservoir 

Equipment EMB-ALL Skill 1 A/C_ 

System 12 Chapter 8 Sta _ 

Work Zone 193 Pattern Date. 

AMERICAN EAGLE 

MNTC. WORK CARD 

Card No. 12-200-00 

Page 2 of 4 

Date 15 Jan 07 

B. Fill the aircraft potable water tank with the solution until the solution 

starts to flow out through the overflow nipple. 

NOTE 

The maximum filling pressure is 100 psig. 

C. From the lavatory faucet, get approximately eight oz. of the 

sanitization solution into the graduated cylinder 

1) Soak the chlorine test paper in the graduated cylinder 

content. Make sure that the chlorine test paper indicates a 

minimum of 50 PPM. 

NOTE 

If necessary, get a solution sample again until the chlorine 

test paper indicates a minimum of 50 PPM. 

2) Allow disinfecting solution to stand for at least one hour. 

START TIME: 

STOP TIME: 

D. Open the faucet in the lavatory and let the water flow through for a 

minimum of three minutes. 

E. Drain the water system. 

F. Fully fill the water reservoir with potable water. 

(TASK 12-15-01-600-801-A). 

G. Let the water flow through the faucet and check its odor and color. If 

the water is not satisfactory, do step 2 again. 

3. Close Job 

A. Remove all tools, equipment, and unwanted material from the 

work area. 

B. Close the potable water servicing door 193MR or 193NR as 

applicable. 

(AMM 06-41-01/101) 

Mechanic lnsp./Designee 

FOR OFFiCIAL USE ONLY 

•Public Availability to be 

determined under 5 U.S.C. 552' 

XXX 

XXX 

XXX 

XXX 

XXX 

XXX 

XXX 

XXX 

CC 

XXX 

1 

XXX 
sterilize Potable Water Reservoir 

Equipment EMB-ALL Skill 1 A/C Card No. 12-200-00 

System 12 Chapters Sta Page 4 of 4 

Work Zone 193 Pattern Date Date 15 Jan 07 

AMERICAN EAGLE 

MNTC. WORK CARD 

Intentionally Left Blank 

FOR OFFICIAL USE ONLY 

•PubOcAvailablHytobe 

determined under 5 U.S.C. 552' 
Inspector's Statement " ^ 

May 5, 2008 

On April 10, 2008 I was assigned to perform a parallel investigation of American Eagle 

Airlines, Inc. (AEA) Voluntary Self Disclosure number 2008SW214074 (VSD) WC12-

200-00 Accomplishment. 

I down loaded all attached documents sent as evidence and reviewed the AEA written 

response. The documents were pre and post temporary revision 07-77 of work card 12-

200-00 titled Potable Water Reservoir Sterilize, Engineering Order EO EM-3800-007, 

Master Technical Publications Manual, Chapter 10 pages 3-11, General Procedures 

Manual Chapter 3-01 pages 1-16, and form AE-MTX-301.2 Web Site Change Request. 

The Web Site Change Request form AE-MTX-301.2 was the only document mentioned 

above that had any signatures and evidence of use. All other documents were blank. On 

April 18, 2008 I requested all documents that were signed off regarding the 

accomplishment of work card 12-200-00 TR 07-77 on aircraft N684JW during the Phase 

1/3A. On April 25,2008 I received the requested material. 

The AEA Analysis Summary states that aircraft N684JW was undergoing a Phase 3A 

check in ABI on January 31, 2008 ofthe requirements ofthe 3 A check is the 

accomplishment of AEA phase lA work card 12-200-00, Potable Water ReservoirSterilize. That work card was revised effective December 30, 2007 (Temporary Revision 

(TR) 07-77) as an Advanced Copy to include a requirement for the completion ofthe 

work card per Engineering Order (EO) number EM-3800-007 Part B. Prior to that 

revision work card contained a different method of sterilizing the reservoir. On January 

31,2008 the work card TR 07-77 was posted on the AEA Technical Publications Website 

^ one ofthe Phase 2A zind Phase 3 A check required cards. On January 31, 2008 an EASI 

Maintenance Technician working on aircraft N684JW got the work card and the 

associated EO and upon reviewing the work package noted the estimated time required 

for completion ofthe EO was 16-24 hours. Since the aircraft was out of service at ABI 

only for scheduled overnight maintenance and not for a fiill day's work the technician 

requested confirmation from his crew chief that he was using the correct task. The EASI 

crew chief checked the Technical Publication website, Phase 1A check web page, and 

found the pre- TR 07-77 version of work card 12-200-00 on the website, in contrast to 

TR 07-77 that was on the 3A check web page. Since there were conflicting versions of 

the work card available for use for the check and the time the aircraft was scheduled to be 

out of service in ABI was substantially shorter than the estimated time to accomplish the 

EO, the crew chief did not use conflict resolution procedures to address the discrepancy 

with the AEA document but instead made a judgment call. He told the technician that he 

did not need to comply with the EO as stated on the work card, he could do the shorter 

available version ofthe check. My review ofthe signed copies revealed the technician 

did not accomplish either version of work card 12-200-00, pre or post TR 07-77. Instead 

a Non-Routine Work Card number 32342012 was issued to Service Potable Water. The 

EASI technician signed that he "Serviced potable water In Accordance With (IAW) 

EMB-145 AMM 12-15-01". This section gives procedures to fill and drain the water 

tank. 

FOR OFFICIAL USE ONLY 

'PuttfcAraUbintytobe 

deteimined under S U.S.C. 552' 
On January 31,2008 the EASI Maintenance Technician incorrectly signed off completion 

of WC 12-200-00, TR 01-11, without having accomplished the sterilization ofthe potable 

water reservoir per EO number EM-3800-007 Part B. 

During the morning maintenance call, AEA learned of the deviation of approved 

procedures from another AEA maintenance station questioning the assignment of a task 

card with the time requirements of 12-200-00 to aircraft that were only scheduled for 

overnight maintenance. Since ABI had managed to return aircraft 684 to service without 

the lapse of sufficient time to complete EO EM-3800-007 a review ofthe ABI RON work 

packages was accomplished and the error was discovered. 

The aircraft was released from the Phase 3A check and flew one flight leg to DFW. DFW 

Maintenance Technicians deferred the potable water supply per MEL 38-01. This 

effectively escalated the Phase 1/3A inspection for an additional ten days, which is in 

direct conflict with the approved procedures in AEA General Procedures Manual 

Section/Chapter 15-17 page 7 item [o] that states to enter company inspection program 

interval: This interval shall not exceed die maximum interval approved by die FAA. 

The AEA investigation into the simultaneous web publication of two different work cards 

with the same card number revealed the following: 

Per guidance in GPM Chapter/Section 3-01 and the Master Technical Publications 

Manual (MTPM) Chapter 10 the AEA Technical Publications Department Distribution 

section receives copies of approved publication revisions in CD/DVD format. In 

instances where the website is updated for immediate transmission to the field, the newly 

published pages receive notice that the action is an 'Advance Copy'. An e-mail is sent to 

subscribers notifying them of the change to technical data. 

After a change has been made to material posted on the website an initial quality check 

and audit of material posted is accomplished via the use of form AE-MTX-301.3 to 

verify the accuracy ofthe information on the website. 

The procedures for the Technical Publications Clerks who make changes to the Tech 

Pubs website do not include established methods for verifying the applicability of 

changes made to maintenance requirements on the website. 

Additionally, AEA found that the EMB Technical Publication Website contains 

information from two sources. The Maintenance Check Manual (MCM) Front Matter 

portion ofthe EMB Web page is an extraction from the most current revision ofthe 

MCM as it appears in the hard copy ofthe manual. The second source is an electronic 

web page product created as a List of Effective Work Cards (LEWC). The LEWC does 

contain the TR and Advance Copy annotations next to the affected work cards. It has 

never been a policy at AEA or an industry standard as outlined in SPEC 100 or 2000 to 

amend the MCM List of Effective Pages (LEP) or Table Of Contents (TOC) every time a 

TR is issued to the manual. The LEWC was created for the specific piupose of 

identifying TR's or Advance Copies of work cards in the electronic web page world. 

AEA has identified a gap in procedures regarding currency ofthe LEWC versus the LEP 

or TOC and the updating of those items. 

'Ronald O. StilweiT^^ ^ 

Aviation Safety Inspector 

AMR CMO 

817-684-6894 

FOR OFFICIAL USE ONLY 

^.?fPf c Availability to be 

"•"Wne d under 5 U.S.C. 552' 
May 30, 2008 m M - 2 A b: 21 

Mr. Mitchell D. Wagster 

Principal Maintenance Inspector 

AMR Certificates Management Office 

14800 Trinity Boulevard, Suite 100 

Fort Worth. TX 76155 

Subject: File No. 2008SW210288- Potable H20 Reservoir, Sterilize 

Reference: Your letter dated May 14,2008 

Dear Mr. Wagster 

Your letter dated May 5, 2008, stated the following: 

"On February 1, 2008, American Eagle Airiines inc. (AEA), voluntarily disclosed to this office 

that it may have violated the Federal Aviation Regulation when it unintentionally failed to 

accomplish AEA work card 12-200-00 "Potable Water Reservoir-Sterilize" con-ectly on aircraft 

N684JW during a Phase 3A inspection. Apparently AEA failed to complete the inspection in 

compliance with the requirements of Title 14 of the Code of Federal regulations § 43.12A1, 

43.13C, 121.367A, and 121.369B. 

During verification ofthe fact associated with this disclosure, the Federal Aviation Administration 

(FAA) determined that this case does not meet all the requirements for acceptance with the FAA 

Advisory Circular 00-58A titled "Voluntary Disclosure reporting System*. More specifically, the 

FAA found that AEA failed to remove the aircraft from revenue service on February 1, 2008, 

upon discovering through a review of the wori( package, that wori( card 12-200-00 "Potable 

Water Reservoir-Sterilize* was not property accomplished as part ofthe Phase 3A inspection in 

accordance with the AEA EMB Engineering Specification Manual (ESM). AEA management 

elected to def^r this task by placing a fully operational Potable Water System on the Minimum 

Equipment List (MEL) for an additional ten days, before accomplishment. 

This letter is to infomn AEA that Voluntary Disclosure Reporting Program Enforcement 

investigative Report 200XSW214075 has been rescinded and that File No. 2008SW210288 has 

been initiated fOr further investigation of this matter outside the provisions of AC 00-58A.'' 

FOR OFFICIAL USE ONLY 

•Public Availability to be 

determined under 5 U.S.C. 552" 
Summary of Evidence: 

American Eagle Airlines, Inc. (AEA) believes the original Voluntary Self Disclosure (VSD) 

number 2008SW214075 Comprehensive Fix took care ofthe Root Cause, the incorrect Work 

Card (WC) 12-200-00 Potable Water Reservoir-Sterilize. Furthermore, AEA also believes the 

company protected the public by taking safe measures in deactivating the unsterilized Potable 

Water System by use ofthe Minimum Equipment List (MEL) process to provide an airworthy 

aircraft. 

A summary ofthe findings stated in rescinded VSD number 2008SW214075 is as follows: 

The AEA investigation revealed that: 

AEA aircraft N684JW was undergoing a phase 3A check in ABI on 1/31/08. 

One ofthe requirements ofthe 3A check is the accomplishment of AEA phase 1A work card 12-

200-00 - Potable Water Reservoir - Sterilize. 

Work Card 12-200-00 had been revised on 12/30/07 (Temporary Revision (TR) 07-77) as an 

Advance Copy to include a requirement for completion ofthe work card per Engineering Order 

(EO) number EM-3800-007 Part B. Prior to that revision the work card contained a different 

method of sterilizing the reservoir. 

On 1/31/08 the work card TR 07-77 was posted on the AEA Technical Publications website as 

one of the Phase 2A and 3A check required work cards. 

On 1/31/08 an EASI Maintenance Technician working on aircraft N684JW got the work card and 

asked his Crew Chief about needing the EO. The Technician was told by his Crew Chief that he 

didp't need an EO since N684JW was scheduled for overnight maintenance and not a Saturday 

Sitter and that he should use the short version ofthe work card. 

The Technician was still not sure of how to proceed and tried to get a copy of the EO. He was 

told by fellow Technicians that this was an overnight aircraft and not a Saturday Sitter and he 

should do the short version. 

The Technician performed the "short version", signed off work card 12-200-00 TR 07-77, and 

the aircraft was released for service by EASI without any further questions to quality control or 

supervision. 

On 1/31/08 the EASI Maintenance Technician incorrectly signed off completion of WC 12-200-

00, TR 07-77, without having accomplished the sterilization ofthe potable water reservoir per 

EO number EM-3800-007 Part B. 

AEA learned ofthe deviation from approved procedures after a discussion ofthe requirements 

of woric card 12-200-07 at the AEA morning maintenance call prompted a review ofthe ABI 

Regular Overnight work packages and the en'or was discovered. 

FAA File No. 2008SW210288 

Page - 2 

FOR OFRCIAL USE ONLY 

•PubHc AvaUablGty to be 

determined under 5 U.S.C. 552" 
An AEA maintenance station had questioned the assignment of a task card with the time 

requirements of 12-200-00 to aircraft that were only scheduled for ovemight maintenance. Since 

ABI had managed to return aircraft 684 to service without the lapse of sufficient time to 

complete EO EM-3800-007 a review ofthe ABI RON work packages was accomplished and the 

error was discovered. 

Aircraft was released from the Phase 3A check and flew one flight leg to DFW. DFW 

Maintenance Technicians deferred the potable water supply per MEL 38-01. 

The AEA investigation into the simultaneous web publication of two different work cards with the 

same card number revealed the following: 

Per guidance in General Procedures Manual (GPM) Chapter/Section 3-01 and the Master 

Technical Publications Manual (MTPM) Chapter 10 the AEA Technical Publications Department 

Distribution section receives copies of approved publication revisions in CD/DVD format. In 

instances where the website is updated for immediate transmission to the field, the newly 

published pages receive notice that the action is an 'Advance Copy'. An e-mail is sent to 

subscribers notifying them ofthe change to technical data. 

After a change has been made to material posted on the website an initial quality check and 

audit of material posted is accomplished via the use of form AE-MTX-301.3 to verify the 

accuracy ofthe infonnation on the website. 

The procedures for the Technical Publications Clerks who make changes to the Tech Pubs 

website do not include established methods for verifying the applicability of changes made to 

maintenance requirements on the website. 

Additionally, AEA found that the EMB Technical Publication Website contains information from 

two sources. The Maintenance Check Manual (MCM) Front Matter portion ofthe EMB Web 

page is an extraction from the most current revision ofthe MCM as it appears in the hard copy 

of the manual. The second source is an electronic web page product created as a List of 

Effective Work Cards (LEWC). The LEWC does contain the TR and Advance Copy annotations 

next to the affected wori^ cards. It has never been a policy at AEA or an industry standard as 

outlined in SPEC 100 or 2000 to amend the MCM List of Effective Pages (LEP) or Table of 

Contents (TOC) every time a TR is issued to the manual. The LEWC was created for the 

specific purpose of identifying TR's or Advance Copies of work cards in the electronic web page 

worid. AEA has identified a gap in procedures regarding currency ofthe LEWC versus the LEP 

or TOC and the updating of those items. These items were found to be contributing factors to 

the occurrence. 

Root Cause: 

Procedures / Wrong / Wrong Revision Used 

The EASI Crew Chief Instructed the Mechanic to use a "short" version of worit card 12-200-00 

rather than the Advance Copy (TR 07-77) and the Mechanic who accomplished the task signed 

off accomplishment of EO EM-3800-010 even though he had not performed that work. 

FAA File No. 2008SW210288 

Page - 3 

FOR OFFICIAL USE ONLY 

•(HjblicAvailabinytobe 

determined under 5 U.S.C. 552" 
Contributing Factors: 

The Procedures for the Technical Publications Clerks who make changes to the Tech Pubs 

website do not have established procedures for verifying the applicability of changes made to 

maintenance requirements on the website. 

It was also noted that the EMB Technical Publication Website contains information from two 

sources. AEA has identified a gap in procedures regarding currency of the LEWC versus the 

LEP or TOC and the updating of those items. 

Comprehensive Fix: 

MEL 38-01 restored: 

On 2/11/2008 a Dallas/Fort Worth, TX (DFW) Aircraft Maintenance Technician restored MEL 

38-01 in accordance with work card 12-200-00. 

Work Card 12*200-00 Revision: 

AEA Phase 1A, 2A and 3A woric Card 12-200-00 - Potable Water Resen/oir - Sterilize was 

revised 2/1/2008 via TR 08-07 and posted on the AEA tech Pubs website on the same date. 

EASI Crew Chief: 

The EASI Crew Chief who directed the Mechanic to accomplish the wrong version of work card 

12-200-00 voluntarily left the employ of EASI to pursue another career. 

EASI Mechanic Coach and Counsel: 

The EASI Mechanic who accomplished work card 12-200-00 and signed off for an EO he did 

not accomplish was coached and counseled regarding the importance of following proper 

procedures. The Coaching and Counseling was done during the week of 3/24/08 - 3/28/08. 

EASI Read and Sign: 

EASI issued a Read and Sign on 2/2/08 to all personnel to stress the importance of following 

established procedures each and every time you perform a job is assigned. 

GPM 3-01 Revision: 

Effective 3/10/08 Maintenance Programs Personnel supply the specific location(s) and 

applicability of any changes to the Technical Publications Website via the Web Site Change 

Request Form (AE-MTX-301.2). This requirement was formally documented in General 

Procedures Manual (GPM) Chapter 3-01, via Temporary Revision 08-38 with a release date of 

May 1,2008. 

FAA File No. 2008SW210288 

Page - 4 

FOR OFFICIAL USE ONLY 

'Public Availablttty to be 

determined under 5 U.S.C. 552" 
AEA MCM and GPM Revisions: 

AEA Maintenance Programs will reconcile the CRJ Maintenance Check Manual (MCM) Table of 

Contents (TOC) and List of Effective Pages (LEP) to ensure the most current document revision 

is reflected and submit those documents for review to the AMR CMO after FAA approval of 

EMB MCM Revision 24 which was submitted to the AMR CMO on 4/17/08. All future Temporary 

Revisions (TR) issued to the MCMs will be accompanied by a TR to the MCM LEP to ensure the 

contents of the MCM are correctly reflected on the TOC and LEP. 

The entire CRJ MCM will be submitted as Revision 12 no later than 6/30/08 and will be an 

incorporation of all TRs cunrentiy issued to the CRJ MCM. The Saab MCM will be submitted as 

Revision 21 no later than 6/15/08 and will be an incorporation of all TRs currently issued to the 

Saab MCM. 

Required GPM changes will be drafted and will be submitted by 6/30/08 and published as TR's 

with an expected effective date no later than 12/31/08. 

Regulatory Affairs Review: 

American Eagle Airiines (AEA) Department of Regulatory Affairs (DRA) will review all 

commitments accepted in response to this case to ensure they are met in a timely manner and 

meet the intent ofthe commitment to the response. Once this review is complete, the DRA shall 

generate a letter to the AMR CMO stating all commitments have been reviewed, and request 

Administrative Closure concerning the case. This shall be accomplished no later than 15 days of 

completion ofthe last closed commitment. 

American Eagle Airlines believes the foregoing response sufficiently addresses the root causes 

of this matter. As a result, we respectfully request that the file be administratively closed with no 

further action. 

if you have any questions, please contact me at 972-425-1956. 

Respectfully, 

Rob Burner 

Acting Director Regulatory Affairs 

American Eagle Airiines 

972-425-1956 (work) 

940-230-5666 (cell) 

FAA File No. 2008SW210288 

Page - 5 

FOR OFFICIAL USE ONLY 

'PubUc AvailabH'ity to be 

detennlned under 5 U.S.C. 552'