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[Federal Register: February 10, 2010 (Volume 75, Number 27)]
[Notices]               
[Page 6640-6641]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr10fe10-42]                         

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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket No. DOD-2009-OS-0172]

 
Submission for OMB Review; Comment Request

ACTION: Notice.

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    The Department of Defense has submitted to OMB for clearance, the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).

DATES: Consideration will be given to all comments received by March 
12, 2010.
    Title and OMB Number: Customer Satisfaction Surveys--Generic 
Clearance; OMB Control Number 0704-0403.
    Type of Request: Extension.
    Number of Respondents: 12,150.
    Responses Per Respondent: 1.
    Annual Responses: 12,150.
    Average Burden Per Response: .4 minutes.
    Annual Burden Hours: 810 hours.
    Needs and Uses: The information collection requirement is necessary 
to assess the level of service the DTIC provides to its current 
customers. The surveys will provide information on the level of overall 
customer satisfaction as well as on customer satisfaction with several 
attributes of service that impact the level of overall satisfaction. 
These customer satisfaction surveys are required to implement Executive 
Order 12862, ``Setting Customer Service Standards.'' Respondents are 
DTIC registered users who are components of the DoD, military services, 
other Federal Government Agencies, U.S. Government contractors, and 
universities involved in federally funded research. The information 
obtained by these surveys will be used to assist agency senior 
management in determining agency business policies and processes that 
should be selected for examination, modification, and reengineering 
from the customer's perspective. These surveys will also provide 
statistical and demographic basis for the design of follow-on surveys. 
Future surveys will be used to assist monitoring of changes in the 
level of customer satisfaction over time.
    Affected Public: Business or other for-profit; not-for-profit 
institutions.
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Ms. Jasmeet Seehra.
    Written comments and recommendations on the proposed information 
collection should be sent to Ms. Seehra at the Office of Management and 
Budget, Desk Officer for DoD, Room 10236, New Executive Office 
Building, Washington, DC 20503.
    You may also submit comments, identified by docket number and 
title, by the following method:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.
    DoD Clearance Officer: Ms. Patricia Toppings.

[[Page 6641]]

    Written requests for copies of the information collection proposal 
should be sent to Ms. Toppings at WHS/ESD/Information Management 
Division, 1777 North Kent Street, RPN, Suite 11000, Arlington, VA 
22209-2133.

    Dated: February 1, 2010.
Patricia L. Toppings,
OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2010-2912 Filed 2-9-10; 8:45 am]
BILLING CODE 5001-06-P
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