IN THE COURT OF APPEALS OF TENNESSEE

AT JACKSON

CUSTOM INTERIORS & SUPPLY CO., INC. v. INN-WAY, INC., ET AL.

Direct Appeal from the Circuit Court for Henry County

No. 1120 Julian P. Guinn, Judge 

No. W1999-02191-COA-R3-CV - Decided May 5, 2000 

This appeal arises from a dispute over whether Defendant Robert Shropshire personally guaranteed

the debts of Defendant Inn-Way, Inc., to Plaintiff Custom Interiors & Supply Company, Inc. Custom

Interiors sued Inn-Way to recover the sum of $54,537.30 for orders placed by Inn-Way after October

1996. Custom Interiors also sued Inn-Way’s president and owner, Robert Shropshire, contending

that Shropshire had personally guaranteed Inn-Way’s debts to Custom Interiors. After Inn-Way filed

for bankruptcy protection, Custom Interiors proceeded to trial against Shropshire. The trial court

entered a judgment finding that Custom Interiors had failed to carry its burden of proof and that

Shropshire was not a personal guarantor of Inn-Way’s debts to Custom Interiors. We affirm the trial

court’s judgment based upon our conclusion that the evidence does not preponderate against these

findings.

Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Circuit Court Affirmed; and

Remanded

FARMER, J., delivered the opinion of the court, in which CRAWFORD, P.J., W.S., and LILLARD, J.,

joined.

David A. Riddick, Jackson, Tennessee, for the appellant, Custom Interiors & Supply Co., Inc.

Estelle C. Gaerig, Memphis, Tennessee, for the appellee, Robert Shropshire.

OPINION

CustomInteriors filed this action against Inn-Way and Shropshire after Inn-Way failed to pay

$54,537.30 for orders that it placed with Custom Interiors after October 1996. Custom Interiors

manufactures draperies and bedspreads for the hospitality industry. Inn-Way was one of Custom

Interiors’ authorized dealers, and it sold Custom Interiors’ products to hotels and motels. In a typical

transaction, Inn-Way placed an order with Custom Interiors, and Custom Interiors shipped the

finished products directly to Inn-Way’s customer. Inn-Way placed its orders by sending a purchase

order to Custom Interiors specifying the products it wished to order. After receiving a purchase

order, Custom Interiors sent Inn-Way a form entitled Order Acknowledgement and Sales Contract

that confirmed Inn-Way’s order, specified the products ordered, and indicated the price of the
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products. Inn-Way then verified that the information on the form was correct, signed the form, and

returned it to Custom Interiors. 

Throughout this business relationship, Inn-Way did not pay in a timely manner for the

products it ordered. At one point, Inn-Way owed Custom Interiors almost $200,000 for previous

orders. In early 1998, therefore, Custom Interiors ceased processing orders for Inn-Way unless InnWay’s customers agreed to pay for the products in cash. Custom Interiors filed this action against

Inn-Way in May 1998. 

In its initial complaint, Custom Interiors named Inn-Way and Ricky Lovelace, Inn-Way’s

vice president, as defendants. In support of its claim against Lovelace, Custom Interiors alleged that

Lovelace had personally guaranteed the payment of Inn-Way’s debts to Custom Interiors. Custom

Interiors later amended its complaint, however, to name Robert Shropshire, Inn-Way’s president and

owner, as a defendant and to assert that Shropshire was the one who personally guaranteed InnWay’s debts to Custom Interiors. 

In February 1999, Inn-Way filed a petition seeking bankruptcy protection in federal court.

Inn-Way’s petition listed Custom Interiors as one of its creditors, and Inn-Way’s debts to Custom

Interiors were subsequently discharged. Custom Interiors was unable to serve Defendant Ricky

Lovelace with process, so Custom Interiors proceeded to trial against only Robert Shropshire. 

At trial, Custom Interiors presented the testimony of its president, Gary Jones. Through

Jones’ testimony, Custom Interiors introduced a copy of a document thatCustom Interiors contended

constituted a personal guaranty by Robert Shropshire to pay Inn-Way’s future debts to Custom

Interiors. The document was one of Custom Interiors’ Order Acknowledgement and Sales Contracts,

and it contained the following language: “It is also agreed that all orders processed hereafter shall

be guaranteed by the principals of Inn-Way, Inc.” In the space beside “Order Acknowledged By,”

someone had signed his or her initials. Gary Jones testified that, although he was not present when

the Acknowledgement form was signed, he was familiar with Robert Shropshire’s signature and

knew that Shropshire was the person who signed his initials on the form. Jones testified that

Shropshire signed the Acknowledgement form containing the guaranty language after the two men

had a discussion about Inn-Way’s failure to pay for its orders in a timely manner. Jones further

testified that the entire $54,537.30 indebtedness was incurred by Inn-Way after October 1996, when

Shropshire signed the Acknowledgement form. 

Robert Shropshire did not dispute that, since October 1996, Inn-Way had incurred debts to

Custom Interiors totaling $54,537.30. Through his counsel, however, Shropshire did dispute

whether he had personally guaranteed these debts. Bonnie Shropshire, Robert Shropshire’s wife and

Inn-Way’s secretary-treasurer, testified on behalf of her husband. According to Bonnie Shropshire,

Robert Shropshire was completely bedridden as a result of suffering three separate strokes. Bonnie

Shropshire acknowledged that, after his first stroke in July 1995, Robert Shropshire continued to

come into the office to work. She insisted, however, that her husband could not have signed the

Acknowledgement form containing the guaranty language because, after his July 1995 stroke, he
1

Inasmuch as the trial court did not incorporate its oral comments made at the trial’s

conclusion into its written judgment entered after the trial, this court is limited to reviewing only the

written judgment. See Whisenhut v. Whisenhut, No. 02A01-9506-CV-00126, 1997 WL 305296,

at *2 (Tenn. Ct. App. June 9, 1997) (no perm. app. filed).

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could no longer write or sign his name. Bonnie Shropshire had been married to her husband for

twenty-two years, and she was familiar with his signature. She testified that the signature on the

Acknowledgement form was not that of her husband. Moreover, she testified that Robert Shropshire

had not and would not have signed a document personally guaranteeing Inn-Way’s debts. Bonnie

Shropshire and her husband had discussed this issue in the past, and he had consistently stated that

he would not sign a personal guaranty. 

In rebuttal, Gary Jones testified that he was certain that Robert Shropshire signed the

Acknowledgement form because Jones received the signed form shortly after the two men discussed

the personal guaranty. According to Jones, Shropshire signed the form at Jones’ insistence when

Jones informed Shropshire that, if he did not execute a personal guaranty, Custom Interiors would

not ship any more orders for Inn-Way. Jones reiterated that he was familiar with Shropshire’s

signature, and he indicated that he had no doubt the signature on the form was Shropshire’s. 

At the trial’s conclusion, the trial court made some brief comments that indicated the court’s

intention to rule in favor of Robert Shropshire. The trial court later entered a final judgment in favor

of Shropshire. In its judgment, the trial court made the following findings:

That [Custom Interiors] failed to carry its burden of proof;

That the defendant Bob Shropshire is not a personal guarantor of any alleged

debt owed to [Custom Interiors] by Inn-Way, Inc., a Tennessee corporation which

previously filed a Chapter 7 Bankruptcy;

That the defendant Bob Shropshire is entitled to a judgment in his favor and

that this case should be dismissed on the merits. 

Our review of the trial court’s judgment1 is governed by rule 13(d) of the Tennessee Rules

of Appellate Procedure, which provides that, in civil actions, the appellate court’s review of the trial

court’s findings of fact “shall be de novo upon the record of the trial court, accompanied by a

presumption of the correctness of the finding, unless the preponderance of the evidence is

otherwise.” Tenn. R. App. P. 13(d). Under this standard, “[w]here the issue for decision depends

on the determination of the credibility of witnesses,” this court recognizes that “the trial court is the

best judge of the credibility” and that “its findings of credibility are entitled to great weight” on

appeal. Tenn-Tex Properties v. Brownell-Electro, Inc., 778 S.W.2d 423, 426 (Tenn. 1989). This

court defers to the trial court’s findings of credibility “because the trial court alone has the

opportunity to observe the appearance and the demeanor of the witnesses.” Id. Accordingly, this

court will affirm the trial court’s judgment unless the evidence preponderates against the trial court’s

findings or unless the trial court has erred in its application of the law. See Dailey v. Bateman, 937

S.W.2d 927, 930 (Tenn. Ct. App. 1996).
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Applying the foregoing standard, we affirm the trial court’s final judgment entered in favor

of Robert Shropshire. The only significant factual dispute in this case was the issue of whether

Shropshire signed the Acknowledgement form containing the guaranty language. Shropshire’s wife

of twenty-two years, Bonnie Shropshire, testified unequivocally that her husband’s signature did not

appear on the Acknowledgement form and that, in any event, he would not have agreed to personally

guarantee Inn-Way’s debts. Although Gary Jones contradicted this testimony, the trial court

apparently resolved this credibility issue in favor of Shropshire. As the fact-finder in this non-jury

trial, the trial court was required to resolve any credibility issues, and on appeal, this court is required

to place great weight on the trial court’s decision. After carefully reviewing the record, we conclude

that the evidence does not preponderate against the trial court’s findings that Custom Interiors failed

to carry its burden of proof and that Robert Shropshire was not the personal guarantor of Inn-Way’s

debts to Custom Interiors. 

The trial court’s judgment is affirmed, and this cause is remanded for further proceedings

consistent with this opinion. Costs of this appeal are taxed to the appellant, Custom Interiors &

Supply Company, Inc., for which execution may issue if necessary.