@A340-500/600

SERVICE BULLETIN

REVISION TRANSMITTAL SHEET

AIRBUS

CUSTOMER SERVICES DIRECTORATE

1 Rond Point Maurice Bellonte

31707 BLAGNAC CEDEX

FRANCE

Tel : (33) 5 61 93 33 33

Telex : AIRBU 530526F

Fax : (33) 5 61 93 42 51

MANDATORY MANDATORY MANDATORY

ATA SYSTEM: 56

TITLE: WINDOWS - FIXED WINDOWS - INSPECTION OF WINDSHIELD

HEATING CONNECTORS

MODIFICATION No.: None

This page transmits Revision No.01 of Service Bulletin No.A340-56-5002

ADDITIONAL WORK

**CONF ALL

No additional work is required by this revision for aircraft modified by any previous issue.

REASON

Revision No. 01 issued to:

- change the compliance from recommended to mandatory

- revise the thresholds

- remove the spares inspection requirement

CHANGES

SUMMARY

REASON/DESCRIPTION/OPERATIONAL

CONSEQUENCES

REASON UPDATED R

GENERAL EVALUATION GENERAL EVALUATION TABLE UPDATED R

EFFECTIVITY OPERATOR LIST UPDATED R

APPENDICES APPENDICES UPDATED R

PLANNING INFORMATION

EFFECTIVITY EFFECTIVITY RELATED INFORMATION

UPDATED

R

REASON

Objective/Action OBJECTIVE/ACTION UPDATED R

COMPLIANCE

Classification CLASSIFICATION UPDATED R

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REVISION TRANSMITTAL SHEET

Accomplishment Timescale ACCOMPLISHMENT TIMESCALE UPDATED R

MANPOWER MANPOWER UPDATED R

MATERIAL INFORMATION

MATERIAL - PRICE AND AVAILABILITY

Procurement Addresses PROCUREMENT ADDRESSES UPDATED R

Price and Availability PRICE AND AVAILABILITY UPDATED R

INDUSTRY SUPPORT INFORMATION INDUSTRY SUPPORT INFORMATION UPDATED R

ACCOMPLISHMENT INSTRUCTIONS

TASK 565002- 832-801-001-Inspection TASK SOLUTION UPDATED

CAUTION UPDATED

R

Subtask 565002-832-001-001 SUBTASK SOLUTION UPDATED

CAUTION UPDATED

R

TASK 565002- 833-801-001-Repair

Subtask 565002-960-001-001 SUBTASK SOLUTION UPDATED

NOTE UPDATED

R

Fig. A-FBBAA

Fig. A-FBBAA Sheet 01 SHEET UPDATED R

Appendix 01 : List of Windshield Serial Numbers

Appendix 02 : Inspection Report

APPENDIX CONTENT APPENDIX CONTENT UPDATED R

Appendix 03 : Inspection Report

APPENDIX CONTENT APPENDIX CONTENT UPDATED R

FILLING INSTRUCTIONS

This Service Bulletin has been generated electronically and is reissued as a complete document.

Replace the complete document.

Put this Revision Transmittal Sheet in front of the Service Bulletin.

HISTORY OF PREVIOUS REVISIONS

No previous revision

REVISION SEQUENCE

ORIGINAL: May 04/10

REVISION No. : 01 - Feb 08/12

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 2

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SUMMARY

AIRBUS

CUSTOMER SERVICES DIRECTORATE

1 Rond Point Maurice Bellonte

31707 BLAGNAC CEDEX

FRANCE

Tel : (33) 5 61 93 33 33

Telex : AIRBU 530526F

Fax : (33) 5 61 93 42 51

This summary is for information only and is not approved for modification of the aircraft.

MANDATORY MANDATORY MANDATORY

ATA SYSTEM: 56

TITLE: WINDOWS - FIXED WINDOWS - INSPECTION OF WINDSHIELD

HEATING CONNECTORS

**CONF ALL

MODIFICATIONS

None

REASON/DESCRIPTION/OPERATIONAL CONSEQUENCES

Several airlines have reported cases of burning smell and/or smoke in the cockpit during aircraft cruise

phase leading in some cases to diversion.

Findings have shown that the cause of these events is the burning of the windshield connector terminal

block.

The majority of all reported events were associated to an Electronic Centralized Aircraft Monitoring

(ECAM) warning "A.ICE L(R) WSHLD HEAT", leading to an automatic power supply shut-off by the

Window Heat Computer (WHC).

This Service Bulletin requests performing a detailed visual inspection of the LH/RH Saint-Gobain Sully

(SGS) windshields (FINs 3DG1 and 3DG2) to check if Part Number (PN) and Serial Number (SN) are

within affected batch and if yes the windshield shall be replaced.

Accomplishment of this Service Bulletin will prevent potential overheating in the windshield electrical

connector and will ensure an effective windshield heating system.

GENERAL EVALUATION

EVALUATION TABLE

COMPLIANCE MANDATORY (1) CANCELS INSPECTION SB NO

POTENTIAL AD YES A/C OPERATION AFFECTED NO

RELIABILITY AFFECTED NO PAX COMFORT AFFECTED NO

COST SAVING NO LROPS AFFECTED NO

STRUCTURAL LIFE EXTN NO VENDOR SB INVOLVED NO

NOTE (1): Service Bulletin must be accomplished.

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SERVICE BULLETIN

SUMMARY

MATERIAL PRICE INFORMATION

MATERIAL PRICE INFORMATION TABLE

MATERIAL SET QTY PER

A/C

PRICE PER

A/C (USD)

MAIN PARTS

Equipment BFEA01 1 See SB Windshield

EFFECTIVITY

This Service Bulletin is applicable to this (these) operator(s) :

06U 62X 70U 72W 79W CES CHH DLH ETD HFY IBE QAF QTR

SAA SIA SOR TAM THA UAE VIR

CONCURRENT REQUIREMENTS

None

REFERENCES / REPERCUSSIONS

TFU 30.42.00.008

OEB None

AOT None

SIL None

LINE MAINTENANCE AFFECTED No

LIFE LIMIT None

OTHER OIT 999.0051/09

NATURE OF THE WORK

AIRCRAFT YES

EQUIPMENT NO

HARD NO

SOFT NO

OBRM NO

MANPOWER

Task 565002-832-801-001: Inspection

TOTAL MANHOURS 2.00

ELAPSED TIME (HOURS) 2.00

Task 565002-833-801-001: Repair

TOTAL MANHOURS 9.50

ELAPSED TIME (HOURS) 9.50

APPENDICES

Appendix 01 : List of Windshield Serial Numbers

Appendix 02 : Inspection Report

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SERVICE BULLETIN

SUMMARY

Appendix 03 : Inspection Report

**CONF ALL

AREAS TO BE INSPECTED

A

A

F_SB_565002_5_SAAA_01_01

3DG2

3DG1

Figure A-FSAAA - Sheet 01

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SUMMARY

This Page Intentionally Left Blank

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 4

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SERVICE BULLETIN

AIRBUS

CUSTOMER SERVICES DIRECTORATE

1 Rond Point Maurice Bellonte

31707 BLAGNAC CEDEX

FRANCE

Tel : (33) 5 61 93 33 33

Telex : AIRBU 530526F

Fax : (33) 5 61 93 42 51

MANDATORY MANDATORY MANDATORY

ATA SYSTEM: 56

TITLE: WINDOWS - FIXED WINDOWS - INSPECTION OF WINDSHIELD

HEATING CONNECTORS

MODIFICATION No.: None

This document contains AIRBUS PROPRIETARY INFORMATION and shall at all times remain the

property of AIRBUS; no intellectual property right or licence is granted by AIRBUS in connection with

any information contained in it. It is delivered on the express condition that said document and the

information contained in it shall be treated as confidential, shall not be used for any purpose other than

that for which it is hereby delivered. It shall not be disclosed in whole or in part to third parties and shall

not be duplicated in any manner (except for the purposes of performing the tasks described hereunder

and provided that any recipient of such document shall comply with the conditions herein), without

AIRBUS prior written consent.

1. PLANNING INFORMATION

**CONF ALL

A. EFFECTIVITY

(1) Models

340-541 340-542 340-642

(2) Effectivity by MSN

0371 0376 0383 0391 0394 0410 0416-0417 0426 0431 0436 0440 0445 0449 0453

0457 0460 0464 0468 0471 0475 0478 0482 0485 0488 0492 0495 0499 0514 0517

0520 0523 0531 0534 0537 0540 0543 0547 0557 0560 0563 0566 0569 0572 0575

0577 0580 0583 0586 0601 0604 0606 0608 0611 0615 0617 0619 0622 0624 0626

0628 0630 0639 0672 0677 0681 0685 0689 0694 0698 0702 0706 0710 0715 0719

0723 0727 0736 0740 0744 0748 0753 0757 0761-0768 0771 0775 0779 0783 0787

0790 0794 0798 0804 0812 0829 0837 0846 0848 0870 0886 0894 0897 0902 0910

0912 0917 0924 0929 0933 0953 0960 0972 0981 0987 0993 1005 1017 1030 1040

1079 1091 1102 1122

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(3) Effectivity by Operator

The Operator/MSN relationship is provided for information only and is correct at the time

of issue in accordance with the information available to AIRBUS. Any future changes

resulting from transfer of an aircraft from one operator to another will not be reflected in

this list unless the Service Bulletin is revised for another reason.

OPERATOR MSN

06U 1091 1102

62X 0779

70U 0902

72W 0917

79W 0924

CES 0468 0488 0514 0577 0586

CHH 0436 0453 0475

DLH 0482 0517 0523 0537 0540 0543 0566 0569 0580 0583 0762 0763

0767 0771 0790 0794 0812 0846 0848 0897 0972 0981 0987 1005

ETD 0748 0757 0761 0783 0829 0837 0870 0929 0933 1030 1040

HFY 0910 0912

IBE 0431 0440 0460 0601 0604 0606 0617 0619 0672 0702 0727 0744

0960 0993 1017 1079 1122

QAF 0495

QTR 0715 0740 0766 0798

SAA 0410 0417 0426 0531 0534 0547 0557 0626 0630

SIA 0478 0492 0499 0560 0563

SOR 0886 0894

TAM 0445 0464

THA 0624 0628 0677 0681 0689 0698 0710 0719 0775 0953

UAE 0394 0457 0471 0485 0520 0572 0608 0611 0685 0694

VIR 0371 0376 0383 0391 0416 0449 0575 0615 0622 0639 0706 0723

0736 0753 0764 0765 0768 0787 0804

(4) Configuration by MSN

MSN CONFIGURATION

0371 0376 0383 0391 0394 0410 0416 0417 0426 0431 0436

0440 0445 0449 0453 0457 0460 0464 0468 0471 0475 0478

0482 0485 0488 0492 0495 0499 0514 0517 0520 0523 0531

0534 0537 0540 0543 0547 0557 0560 0563 0566 0569 0572

0575 0577 0580 0583 0586 0601 0604 0606 0608 0611 0615

0617 0619 0622 0624 0626 0628 0630 0639 0672 0677 0681

0685 0689 0694 0698 0702 0706 0710 0715 0719 0723 0727

0736 0740 0744 0748 0753 0757 0761 0762 0763 0764 0765

0766 0767 0768 0771 0775 0779 0783 0787 0790 0794 0798

0804 0812 0829 0837 0846 0848 0870 0886 0894 0897 0902

0910 0912 0917 0924 0929 0933 0953 0960 0972 0981 0987

0993 1005 1017 1030 1040 1079 1091 1102 1122

001

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

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SERVICE BULLETIN

(5) Configuration definition

**CONF 001

Config. 001 is valid for all the aircraft given in the effectivity of this Service Bulletin as a

standard configuration.

(6) Material Effectivity

MATERIAL QTY PER A/C SEE NOTES

Equipment BFEA01 1

B. CONCURRENT REQUIREMENTS

None

C. REASON

(1) History

Several airlines have reported cases of burning smell and/or smoke in the cockpit during

aircraft cruise phase leading in some cases to diversion.

Findings have shown that the cause of these events is the burning of the windshield

connector terminal block.

The majority of all reported events were associated to an Electronic Centralized Aircraft

Monitoring (ECAM) warning "A.ICE L(R) WSHLD HEAT", leading to an automatic power

supply shut-off by the Window Heat Computer (WHC).

(2) Objective/Action

This Service Bulletin requests performing a detailed visual inspection of the LH/RH

Saint-Gobain Sully (SGS) windshields (FINs 3DG1 and 3DG2) to check if Part Number

(PN) and Serial Number (SN) are within affected batch and if yes the windshield shall be

replaced.

(3) Advantages

Accomplishment of this Service Bulletin will prevent potential overheating in the

windshield electrical connector and will ensure an effective windshield heating system.

(4) Operational/Maintenance Consequences

None

D. DESCRIPTION

To accomplish this Service Bulletin it is necessary to :

Task 565002-832-801-001: Inspection

(1) Do a Detailed Visual Inspection of the SGS Windshields (FINs 3DG1 and 3DG2) on

Aircraft

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

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Task 565002-833-801-001: Repair

(1) Replace the Affected SGS Windshield(s)

E. COMPLIANCE

(1) Classification

MANDATORY: Service Bulletin must be accomplished.

(2) Accomplishment Timescale

Identification of the windshields has to be performed within 1200 Flight Hours (FH) after

issuance of this Service Bulletin.

Replacement of windshield(s) has to be performed within 9 months from the Service

Bulletin revision 01 issuance date.

This Service Bulletin has been classified Mandatory by the issue of an Airworthiness

Directive (AD) published by the European Aviation Safety Agency (EASA). The AD must

be used as the reference document for the mandated accomplishment timescale.

F. APPROVAL

Approved under EASA Design Organisation Approval No. EASA 21J.031.

If an aircraft listed in the effectivity has a modification or repair embodied that is not of

AIRBUS origin, and which affects the content of this Service Bulletin, the operator is

responsible for obtaining approval by its airworthiness authority for any adaptation necessary

before incorporation of the Service Bulletin.

G. MANPOWER

The manpower estimates given in this Service Bulletin are based on the direct labor cost to

do the work. These estimates assume that the work will be done by experienced personnel,

and may need to be revised upwards to suit operator’s circumstances. The estimates do not

include the time to prepare, plan or inspect the work. Manufacture and procurement of parts

and tools, drying times for paints, sealants, etc., and general administration work are also not

included.

Task 565002-832-801-001: Inspection

Get Access 0.50

On Aircraft

Do a Detailed Visual Inspection of the SGS

Windshields (FINs 3DG1 and 3DG2) on Aircraft

1.00

Close-Up 0.50

TOTAL MANHOURS 2.00

ELAPSED TIME (HOURS) 2.00

Task 565002-833-801-001: Repair

Get Access 1.00

On Aircraft

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

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Task 565002-833-801-001: Repair

Replace the Affected SGS Windshield(s) 7.00

Tests 0.50

Close-Up 1.00

TOTAL MANHOURS 9.50

ELAPSED TIME (HOURS) 9.50

NOTE: The manhours given in the repair task is only for the replacement of one

windshield.

H. WEIGHT AND BALANCE

Not Changed

I. ELECTRICAL LOAD DATA

Not Changed

J. REFERENCES

Aircraft Maintenance Manual (AMM) 12-34-24 25-13-44 52-10-00

56-11-11

Elec. Std. Practices Manual (ESPM) 20-55-00

K. PUBLICATION AFFECTED

None

L. INTERCHANGEABILITY/MIXABILITY

Not Applicable

M. SPARES

None

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2. MATERIAL INFORMATION

**CONF ALL

A. MATERIAL - PRICE AND AVAILABILITY

(1) Procurement Addresses

Equipment BFEA01 Vendor parts are to be procured from :

SAINT-GOBAIN SULLY

16 ROUTE D’ISDES

45600 SULLY SUR LOIRE

FRANCE

(2) Price and Availability

Equipment BFEA01

No Airbus kit will be provided.

B. INDUSTRY SUPPORT INFORMATION

Procurement terms for the equipment must be negotiated with the equipment supplier.

C. LIST OF COMPONENTS

No Kit

D. LIST OF MATERIALS - OPERATOR SUPPLIED

(1) Consumable Materials

None

(2) Components

None

(3) Equipment

Equipment BFEA01

ITEM NEW PART N ̊ QTY (UM) KEYWORD ITEM OLD PART N ̊ INT SEE

NOTES

SPSA340-1-4-1A 1 WINDSHLD (1) (2)

SPSA340-2-4-1A 1 WINDSHLD (1) (2)

NOTE (1): The quantity and the part number/serial number of windshield to be

repaired depends on the number of affected windshields to be replaced.

NOTE (2): The operator must get it from :

SAINT-GOBAIN SULLY

16 ROUTE D’ISDES

45600 SULLY SUR LOIRE

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FRANCE

E. PARTS TO BE RE-IDENTIFIED BY OPERATOR

None

F. TOOLING

(1) Tooling - Price and Availability

None

(2) Tools

To accomplish this Inspection Service Bulletin it is necessary to use the tools listed in

AMM Task 56-11-11-000-801 and AMM Task 56-11-11-400-801.

(3) Special Tools

None

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3. ACCOMPLISHMENT INSTRUCTIONS

Task 565002-832-801-001 - Inspection

WARNING: MAKE SURE THAT YOU OBEY ALL THE WARNINGS AND ALL THE CAUTIONS

INCLUDED IN THE REFERENCED PROCEDURES.

CAUTION: ALWAYS OBEY THE PRECAUTIONS THAT FOLLOW TO KEEP

ELECTRICAL WIRING IN A SATISFACTORY CONDITION (ELECTRICALLY

AND MECHANICALLY SERVICEABLE). WHEN YOU DO MAINTENANCE

WORK, REPAIRS OR MODIFICATIONS, ALWAYS KEEP ELECTRICAL WIRING,

COMPONENTS AND THE WORK AREA AS CLEAN AS POSSIBLE. TO DO

THIS:

- PUT PROTECTION, SUCH AS PLASTIC SHEETING, CLOTHS, ETC; AS

NECESSARY ON WIRING AND COMPONENTS.

- REGULARLY REMOVE ALL SHAVINGS, UNWANTED MATERIAL AND

OTHER CONTAMINATION.

THESE PRECAUTIONS WILL DECREASE THE RISK OF CONTAMINATION

AND DAMAGE TO THE ELECTRICAL WIRING INSTALLATION.

IN CASE OF CONTAMINATION REFER TO ESPM 20-55-00.

CAUTION: WINDSHIELD(S) WHOSE SN IS(ARE) LISTED IN : Appendix 01 : List of

Windshield Serial Numbers WITHOUT A SUFFIX "U" MUST BE PUT IN

QUARANTINE TO AVOID AN INSTALLATION ON AIRCRAFT.

Task Associated Data

Zone

210

Modified FIN

3DG1 3DG2

Manpower

TOTAL MANHOURS 2.00

ELAPSED TIME (HOURS) 2.00

A. GENERAL

(1) Subtask 565002-839-001-001 - Administrative

Manpower Resources

Skills NON SPECIFIC

(a) Write in the applicable aircraft records that you have done all the work given in this

Service Bulletin.

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B. PREPARATION

(1) Subtask 565002-941-001-001 - Job Set-up

Manpower Resources

Skills NON SPECIFIC

References

Aircraft Maintenance Manual (AMM) Task 12-34-24-860-802

Task 25-13-44-000-802

Task 52-10-00-010-801

(a) Make sure that the aircraft is electrically grounded (Refer to AMM Task

12-34-24-860-802).

(b) Put the access platform(s) in position.

(c) Open the FWD passenger/crew door 831 or 841 (Refer to AMM Task

52-10-00-010-801).

C. PROCEDURE

(1) Subtask 565002-832-001-001 - Do a Detailed Visual Inspection of the SGS

Windshields (FINs 3DG1 and 3DG2) on Aircraft

Work Zones and Access Panels

Zone Access/Work location

210

Manpower Resources

Manhours 1.00

Minimum number of person 1

Subtask elapsed time 1.00

Skills NON SPECIFIC

References

Aircraft Maintenance Manual (AMM) Task 25-13-44-000-802

Task 25-13-44-400-802

Fig. A-FBAAA

Areas to be Inspected

Sheet 01

Fig. A-FBBAA

Flow Chart

Sheet 01

CAUTION: WINDSHIELD(S) WHOSE SN IS(ARE) LISTED IN : Appendix 01 : List

of Windshield Serial Numbers WITHOUT A SUFFIX "U" MUST BE PUT

IN QUARANTINE TO AVOID AN INSTALLATION ON AIRCRAFT.

(a) Remove the panel(s) necessary to access to the areas to be inspected (Refer to

AMM Task 25-13-44-000-802).

(b) For the inspection area, refer to Fig. A-FBAAA Sheet 01.

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(c) Do a Detailed Visual Inspection of the SGS windshields (FINs 3DG1 and 3DG2),

refer to Fig. A-FBBAA Sheet 01 and Appendix 01 : List of Windshield Serial

Numbers .

(d) Install the panel(s) removed for access (Refer to AMM Task 25-13-44-400-802).

(e) For the inspection report, refer to Appendix 02 : Inspection Report .

D. TEST

None

E. CLOSE-UP

(1) Subtask 565002-942-001-001 - Close-up

Manpower Resources

Skills NON SPECIFIC

References

Aircraft Maintenance Manual (AMM) Task 25-13-44-400-802

Task 52-10-00-410-801

(a) Close the FWD passenger/crew door 831 or 841 (Refer to AMM Task

52-10-00-410-801).

(b) Remove the access platform(s).

(c) Restore the systems and the aircraft to normal operating conditions.

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Task 565002-833-801-001 - Repair

WARNING: MAKE SURE THAT YOU OBEY ALL THE WARNINGS AND ALL THE CAUTIONS

INCLUDED IN THE REFERENCED PROCEDURES.

CAUTION: ALWAYS OBEY THE PRECAUTIONS THAT FOLLOW TO KEEP

ELECTRICAL WIRING IN A SATISFACTORY CONDITION (ELECTRICALLY

AND MECHANICALLY SERVICEABLE). WHEN YOU DO MAINTENANCE

WORK, REPAIRS OR MODIFICATIONS, ALWAYS KEEP ELECTRICAL WIRING,

COMPONENTS AND THE WORK AREA AS CLEAN AS POSSIBLE. TO DO

THIS:

- PUT PROTECTION, SUCH AS PLASTIC SHEETING, CLOTHS, ETC; AS

NECESSARY ON WIRING AND COMPONENTS.

- REGULARLY REMOVE ALL SHAVINGS, UNWANTED MATERIAL AND

OTHER CONTAMINATION.

THESE PRECAUTIONS WILL DECREASE THE RISK OF CONTAMINATION

AND DAMAGE TO THE ELECTRICAL WIRING INSTALLATION.

IN CASE OF CONTAMINATION REFER TO ESPM 20-55-00.

Task Associated Data

Zone

210

Modified FIN

3DG1 3DG2

Access

Door 831 841

Manpower

TOTAL MANHOURS 9.50

ELAPSED TIME (HOURS) 9.50

A. GENERAL

(1) Subtask 565002-839-002-001 - Administrative

Manpower Resources

Skills NON SPECIFIC

(a) Write in the applicable aircraft records that you have done all the work given in this

Service Bulletin.

B. PREPARATION

(1) Subtask 565002-941-002-001 - Job Set-up

Manpower Resources

Skills NON SPECIFIC

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References

Aircraft Maintenance Manual (AMM) Task 12-34-24-860-802

Task 52-10-00-010-801

Task 56-11-11-000-801

(a) Make sure that the aircraft is electrically grounded (Refer to AMM Task

12-34-24-860-802).

(b) Put the access platform(s) in position.

(c) Open the FWD passenger/crew door 831 or 841 (Refer to AMM Task

52-10-00-010-801).

(d) Do the preparation procedure as specified in the removal of the windshields (Refer

to AMM Task 56-11-11-000-801).

C. PROCEDURE

(1) Subtask 565002-960-001-001 - Replace the Affected SGS Windshield(s)

Work Zones and Access Panels

Zone Access/Work location

210 Access Door 831, Door 841

Manpower Resources

Manhours 7.00

Minimum number of person 2

Subtask elapsed time 7.00

Skills AIRFRAME

Material necessary to do the job

Equipment BFEA01

ITEM NEW PART N ̊ QTY (UM) KEYWORD SEE

NOTES

SPSA340-1-4-1A 1 WINDSHLD (1) (2)

SPSA340-2-4-1A 1 WINDSHLD (1) (2)

NOTE (1): The quantity and the part number/serial number of windshield to be

repaired depends on the number of affected windshields to be replaced.

NOTE (2): The operator must get it from :

SAINT-GOBAIN SULLY

16 ROUTE D’ISDES

45600 SULLY SUR LOIRE

FRANCE

References

Aircraft Maintenance Manual (AMM) Task 56-11-11-000-801

Task 56-11-11-400-801

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 14

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(a) Remove :

Refer to AMM Task 56-11-11-000-801

FIN 3DG2

1 Windshield SPSA340-1-4-1A Discard

and/or

FIN 3DG1

1 Windshield SPSA340-2-4-1A Discard

(b) Install :

Refer to AMM Task 56-11-11-400-801

FIN 3DG2

1 Windshield SPSA340-1-4-1A

and/or

FIN 3DG1

1 Windshield SPSA340-2-4-1A

NOTE: The new windshield must not have a SN listed in Appendix 01 but

could have a SN listed in Appendix 01 with a suffix "U".

(c) Send the affected windshield(s) and the following informations :

- operator

- aircraft MSN

- Time Since New (TSN)

- FH

- Flight Cycles (FC)

- Time Since Installation (TSI)

- removal date

to the following address :

SAINT-GOBAIN SULLY

16 ROUTE D’ISDES

45600 SULLY SUR LOIRE

FRANCE

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 15

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D. TEST

(1) Subtask 565002-700-001-001 - Testing

Manpower Resources

Skills NON SPECIFIC

References

Aircraft Maintenance Manual (AMM) Task 56-11-11-400-801

(a) Remove the safety clips and tags and close the circuit breakers as specified after

the installation of the windshields (Refer to AMM Task 56-11-11-400-801).

(b) Do the test procedure as specified after the installation of the windshields (Refer to

AMM Task 56-11-11-400-801).

E. CLOSE-UP

(1) Subtask 565002-942-002-001 - Close-up

Manpower Resources

Skills NON SPECIFIC

References

Aircraft Maintenance Manual (AMM) Task 52-10-00-410-801

Task 56-11-11-400-801

(a) Make sure that the work areas are clean and clear of tools and other items of

equipment.

(b) Do the close-up procedure as specified after the installation of the windshields

(Refer to AMM Task 56-11-11-400-801).

(c) Close the FWD passenger/crew door 831 or 841 (Refer to AMM Task

52-10-00-410-801).

(d) Remove the access platform(s).

(e) Restore the systems and the aircraft to normal operating condition.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 16

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**CONF ALL

A

C

C

B

B

3DG2

3DG1

NOTE:

DETAILED VISUAL INSPECTION

DO THE INSPECTION WITH DETAIL C FIRST,

IF MISSING OR NOT READABLE, USE DETAIL B.

B

A

C

F_SB_565002_5_BAAA_01_02

Figure A-FBAAA - Sheet 01

Areas to be Inspected

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 17

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SERVICE BULLETIN

**CONF ALL

QUESTION

ACTION

FINDING

AND PN SPS A340−1−4−1A (FIN 3DG2)

NO APPENDIX 1 WITHOUT "U" AT YES

CONTACT AIRBUS FOR RETROFIT

ORGANIZATION PURPOSE

DO A CHECK OF THE SERIAL NUMBERS (SN) OF THE SGS

WINDSHIELD PART NUMBER (PN) SPS A340−2−4−1A (FIN 3DG1)

REMOVE WINDSHIELD PN

SPS A340−1−4−1A AND/OR SPS A340−2−4−1A

AT THE THRESHOLD GIVEN IN THE PLANNING

INFORMATION PARAGRAPH E.(2).

DO A DETAILED VISUAL INSPECTION OF THE

SAINT−GOBAIN/SULLY (SGS) WINDSHIELD (FINs 3DG1 AND 3DG2)

SN LISTED IN

THE END OF SN

REFER TO AMM 56−11−11−000−801

BEFORE 9 MONTHS

INSTALL WINDSHIELD WHOSE SN IS NOT

LISTED IN THE TABLE IN APPENDIX 1 OR

LISTED IN THE TABLE WITH "U" AT THE END OF SN

REFER TO AMM 56−11−11−400−801

REFER TO APPENDIX 02

NO FURTHER ACTION

RETURN WINDSHIELD REMOVED TO SGS

SEND TO AIRBUS THE INSPECTION REPORT

REFER TO APPENDIX 03

NO FURTHER ACTION

SEND TO AIRBUS THE INSPECTION REPORT

REFER TO APPENDIX 02

F_SB_565002_5_BBAA_01_04

Figure A-FBBAA - Sheet 01

Flow Chart

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 18

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SERVICE BULLETIN

Appendix 01 : List of Windshield Serial Numbers

**CONF ALL

List of Windshield Serial Numbers

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 1

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SERVICE BULLETIN

Appendix 01 : List of Windshield Serial Numbers

**CONF ALL

F_SB_565002_5_AAAA_01_02

Figure A-FAAAA - Sheet 01

List of Windshield Serial Numbers

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 2

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SERVICE BULLETIN

Appendix 01 : List of Windshield Serial Numbers

**CONF ALL

F_SB_565002_5_AAAA_02_02

Figure A-FAAAA - Sheet 02

List of Windshield Serial Numbers

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 3

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SERVICE BULLETIN

Appendix 01 : List of Windshield Serial Numbers

This Page Intentionally Left Blank

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 4

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SERVICE BULLETIN

Appendix 02 : Inspection Report

**CONF ALL

The results of the inspection, including no findings, replacement or actions to be done, must be

forwarded to AIRBUS Department SEEE4, on the attached inspection report sheet.

AIRBUS

CUSTOMER SERVICES ENGINEERING

BLEED SYSTEMS

1 Rond Point Maurice Bellonte

31707 BLAGNAC CEDEX

France

Fax : (33) 5 61 93 36 14

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 1

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SERVICE BULLETIN

Appendix 02 : Inspection Report

**CONF ALL

SERVICE BULLETIN No. :

A/C MSN :

SPARE :

A340−56−5002

DATE OF INSPECTION :

INSPECTION METHOD : DETAILED VISUAL

INSPECTION

INSPECTION REPORT

FIN

3DG2

PN IDENTIFICATION

SN IDENTIFICATION

3DG1

FLIGHT CYCLES :

FLIGHT HOURS :

F_SB_565002_5_ADAA_01_00

Figure A-FADAA - Sheet 01

Inspection Report

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 2

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SERVICE BULLETIN

Appendix 03 : Inspection Report

**CONF ALL

The results of the inspection, including no findings, replacement or actions to be done, must be

forwarded to AIRBUS Department SEEE4, on the attached inspection report sheet.

AIRBUS

CUSTOMER SERVICES ENGINEERING

BLEED SYSTEMS

1 Rond Point Maurice Bellonte

31707 BLAGNAC CEDEX

France

Fax : (33) 5 61 93 36 14

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 1

5

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@A340-500/600

SERVICE BULLETIN

Appendix 03 : Inspection Report

**CONF ALL

SERVICE BULLETIN No. :

A/C MSN :

SPARE :

A340−56−5002

DATE OF INSPECTION :

INSPECTION METHOD : DETAILED VISUAL

INSPECTION

INSPECTION REPORT

FLIGHT CYCLES :

FLIGHT HOURS :

F_SB_565002_5_ACAA_01_00

FIN

3DG2

FLIGHT HOURS OF AFFECTED

REPLACEMENT OF WINDSHIELD

NEW PN/SN INSTALLED

3DG1

YES

NO

YES

NO

WINDSHIELD(S)

FLIGHT CYCLES OF AFFECTED

WINDSHIELD(S)

Figure A-FACAA - Sheet 01

Inspection Report

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 2

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REPORTING SHEET

TITLE: WINDOWS - FIXED WINDOWS - INSPECTION OF WINDSHIELD

HEATING CONNECTORS

MODIFICATION No.: None

Please complete the appropriate item (A or B):

A - SB WILL BE embodied YES/NO (if NO please comment)

If YES, aircraft concerned (as per SB effectivity by default) and planned dates (month/year) of

embodiment:

B - SB HAS BEEN embodied on aircraft:

Operator comments:

From Airline:

Name/Title:

Signature: Date:

If operational documentation is affected (see Paragraph 1.K of this SB): If information is needed prior to

next normal revision or prior to SB embodiment, please indicate required service(s):

Either: Modification Operational Impact (MOI), if available YES/NO

Or : Intermediate revision YES/NO

Important Information: This SB will only be incorporated in your maintenance and operational

documentation if this sheet is returned to Airbus and signed by a duly authorised representative. With

the next feasible revision, this will result in

- Updating of maintenance documentation to show pre and post SB data.

- Updating of maintenance and operational documentation to show post SB data after embodiment.

If this SB requires previous or simultaneous accomplishment of other SBs, Airbus shall automatically

include them in the manual revisions. Refer to SIL 00-037 for detailed information.

Please return this completed sheet to:

AIRBUS

CUSTOMER SERVICES DIRECTORATE

1 Rond Point Maurice Bellonte

31707 BLAGNAC CEDEX FRANCE

Attn: SDC32 Technical Data and Documentation Services

FAX: (+33) 5 61 93 28 06

e-mail: sb.reporting@airbus.com

or via your Resident Customer Support Office.

Alternatively, SB lists via letters or fax are also accepted.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

REVISION No.: 01 - Feb 08/12 Page: 1

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SERVICE BULLETIN

QUALITY PERCEPTION FORM

Use this form to tell us what is your perception of the quality of this Service Bulletin. The reported data

that you provide us will be used to analyse areas of difficulties and to take corrective action to further

improve the quality of our Service Bulletins.

We thank you for the time you have taken in completing this form.

(Please rate on a scale of 1 to 4, with 4 being the highest score)

- Quality rating of this SB 4321

- Quality rating of the Accomplishment Instructions 4321

- Quality rating of the Illustrations 4321

- Is this SB easy to understand ? Y/N

If you have had difficulties in the accomplishment of this SB please quote below the area(s) and give a

short description of the issue.

Planning Material Instructions

X Effectivity X Kit content X Preparation

X Reason X List of Materials Operator Supplied X Mod/Inspection

X Manpower X Industry support X Test

X References X Re-identification X Close-Up

X Publication X Tooling X Illustrations

Comments:

Operator: Date:

Name/Title:

Please return this form to:

AIRBUS

CUSTOMER SERVICES DIRECTORATE

1 Rond Point Maurice Bellonte

31707 BLAGNAC CEDEX FRANCE

Attn : SEM4 Service Bulletins Management

FAX : (33) 5 61 93 42 51

Or via your Resident Customer Support Office.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002

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