NATIONAL SECRETARIAL 

ADVISORY COUNCIL 

AND 

ORGANIZATIONAL SECRETARIAL 

ADVISORY COUNCILS 

ANNUAL REPORT - 1998 

Prepared By 

NATIONAL SECRETARIAL ADVISORY COUNCIL 

AGRICULTURAL RESEARCH SERVICE U.S. 

DEPARTMENT OF AGRICULTURE 

August 1998 
The United States Department of Agriculture (USDA) prohibits discrimination in its programs on the 

basis of race, color, national origin, sex, religion, age, disability, political beliefs, and marital or familial 

status. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative 

means for communication to program information (Braille, large print, audio tape, etc.) should contact the 

USDA Office of Communications at (202) 720-5581 (voice) or (202) 720-7808 (TDD). 

To file a complaint, write the Secretary of Agriculture, U.S. Department of Agriculture, Washington, DC, 

20250, or call (202) 720-7327 (voice) or (202) 720-1127 (TDD). USDA is an equal employment 

opportunity employer. 
EXECUTIVE SUMMARY 

The ARS National Secretarial Advisory Council (NSAC) continues to set a standard of 

excellence for the Agency since its inception April 1, 1994. This past year realized the first 

turnover for six members of the Council as well as the Technical Advisor, Cecelia Stortzum. 

The main focus of the Council is to maintain excellence in program development, career 

enhancement, and employee dedication to the mission of ARS. The Council continually seeks 

new ways to communicate with secretarial and clerical employees and provide opportunities to 

this sector of the ARS workforce to work toward professional development. 

This NSAC Annual Report compiles information on current goals, activities, and 

accomplishments of NSAC and the Organizational Councils established throughout the ARS 

organizational structure. Activities of the Organizational Councils are also included in this 

report. 

NSAC established goals for FY-98 to enhance the NSAC Home Page, develop and 

distribute the NSAC Newsletter, finalize and distribute the Quick Reference Guide for ARS 

Secretarial/Clerical Personnel and work with the HRD staff to develop 

training programs for secretarial/clerical personnel using the information in the NSAC Training 

and Planning Guide for ARS Secretarial/Clerical Personnel (1996) as a reference. 

The NSAC Home Page is updated regularly with informative data and hot links to other 

web sites. Information the Council developed originally in hard copy is now available at 

http://www.ars.usda.gov/afm/nsac/. Two editions of the NSAC Newsletter have been published 

and the Quick Reference Guide for ARS/Secretarial/Clerical Personnel has been completed and 

distribution was accomplished through the Organizational Councils. A subcommittee on Train 

the Trainer is working on developing training programs for ARS secretarial/clerical personnel. 

The Council responds to specific requests of administrators and scientists alike in 

fulfilling its mission. One such request was addressed this year: 

The ARS Administrator, Dr. Floyd P. Horn, requested NSAC to explore the possibility 

of setting up one standardized guideline/format for publication lists prepared by ARS 

scientists. A subcommittee was formed to study this issue. 
The NSAC welcomes additional challenges and initiatives for improving the ARS working 

environment and awareness of critical operating issues. 

Members of the 1997-98 Council are: 

KAY CARR, SAA 

 CARMELA CARRICK, NPS 

 LIBBY FOUSE, PWA 

MARCIA JENKINS, MWA 

OLGA LEE, NPA 

 ANGIE MARCHETTI, AFM 

ELAINE MCGUIRE, BA 

MARY SILVA, NAL 

JOYCE SMITH, NAA 

JANET FERST, OA 

ANNE STEELE, SPA 

CECELIA STORTZUM, HRD 

SANDRA WARREN, MSA 

Former members of the NSAC are: 

MICHELLE SNOWDEN, OA 

QUEEN SPRIGGS, OA 

GENEVIEVE SWARTZBERG, MSA 

 SUE THORNBURG, NPA 
 

TABLE OF CONTENTS 

 NATIONAL SECRETARIAL ADVISORY COUNCIL 

 ANNUAL MEETING ......................................................................................1 

 ACCOMPLISHMENTS................................................................................... 2 

 Quick Reference Guide for Secretarial/Clerical Personnel ................. 2 

 Newsletter ................................................................................................... 2 

 Teleconference Calls ................................................................................... 2 

 Home Page ...................................................................................................2 

 FY-99 GOALS ...................................................................................................4 

 SECRETARIAL RECOGNITION PROGRAM ................................................4 

 REE SECRETARIAL AND CLERICAL COORDINATING COUNCIL ....... 5 

 ORGANIZATIONAL SECRETARIAL ADVISORY COUNCILS 

 ADMINISTRATIVE AND FINANCIAL MANAGEMENT (AFM) ................ 6 

 Accomplishments .................................. ..........................................6 

 Goals .............................................................................................................. 7 

 BELTSVILLE AREA (BA) ................................................................................. 8 

 Accomplishments ........................................................................................... 8 

 Goals.............................................................................................................. 10 

 MID SOUTH AREA (MSA) ............................ ......................................10 

 Accomplishments ......................................................................................... 10 

 Goals..............................................................................................................11 

 MIDWEST AREA (MWA) .................................................................................11 

 Accomplishments .........................................................................................11 

 Goals..............................................................................................................11 

 NATIONAL AGRICULTURAL LIBRARY (NAL) ............................... 13 

 Accomplishments ........................................................................................ 13 

 Goals.............................................................................................................14 

 NATIONAL PROGRAM STAFF (NPS) ...........................................................14 

 Accomplishments .........................................................................................14 

 Goals.............................................................................................................15 

 NORTH ATLANTIC AREA (NAA)..................................................15 

 Accomplishments ........................................................................................ 16 

 Goals.............................................................................................................18 

 NORTHERN PLAINS AREA (NPA) ............................................................... 18 

 Accomplishments ........................................................................................ 19 

 Goals............................................................................................................ 20 

 OFFICE OF THE ADMINISTRATOR (OA) .................................................. 20 
 PACIFIC WEST AREA (PWA) ............................................................................ 20 

 Accomplishments ................................................................................. 21 

 Goals................................ ....................................................................... 21 

 SOUTH ATLANTIC AREA (SAA)......................................................22 

 Accomplishments...............................................................22 

 Goals..............................................................................23 

 SOUTHERN PLAINS AREA (SPA)......................................................24 

 Accomplishments...............................................................24 

 Goals.............................................................................25 

 
NATIONAL SECRETARIAL 

ADVISORY COUNCIL 

ANNUAL MEETING 

The National Secretarial Advisory Council (NSAC) held its annual meeting April 28-30, 

1998, in New Orleans, Louisiana. The Council was hosted by MSA Representative, Sandra 

Warren, and Dr. John Patrick Jordan, Director of the Southern Regional Research Center. Dr. 

Edgar King, Associate Area Director and Mr. Archie Tucker, Area Administrative Officer, also 

made welcoming remarks. 

New Council member Cathy Lonaberger, Secretary to the Administrator, ARS, was 

welcomed to the Council. The final version of the Quick Reference Guide was reviewed and 

approved by all Council members. Focus Reports were given on Area Organizational Councils, 

the Research, Education and Economics Secretarial and Clerical Coordinating Council, the 

NSAC Newsletter and Home Page. An in-depth session on Train the Trainer was held to develop 

a viable program. The NSAC met with Western Regional Research Center secretaries and 

clerical staff for roundtable discussions, and toured the Southern Regional Research and National 

Finance Centers. 

This year is the first time major changes in NSAC membership will occur with six 

members rotating off the Council after serving since the Council's inception in 1994. At the 

meeting, outgoing Council members introduced their replacements, listed below: 

Area of Representation Outgoing Member Incoming Member 

AFM Angie Marchetti Joyce Craig 

BA Elaine McGuire Nadine Hiers 

NAA Joyce Smith Phillis Davis 

PWA Libby Fouse Tammy Durfee 
SAA Kay Carr Frankee Simpson 

SPA Anne Steele Ruth Treat 

ACCOMPLISHMENTS 

Quick Reference Guide for ARS Secretarial/Clerical Personnel 

The subcommittee completed and finalized The Quick Reference Guide for ARS 

Secretarial/Clerical Personnel in May 1998. In June 1998 the guide was distributed to all ARS 

secretarial and clerical personnel through the Organizational Councils. NSAC plans to update the guide 

annually. 

Newsletter 

The subcommittee issued two newsletters, one in September 1997 and one in February 

1998. Both newsletters were distributed through the Organizational Councils. The newsletters 

are on the NSAC's Home Page on the Internet. Plans are to continue publishing and 

distributing the newsletter as news accumulates and on a random basis. 

Teleconference Calls 

Quarterly calls were held to discuss issues and plan methods and processes towards 

achieving the goals set. 

Home Page 

The Home Page Subcommittee has had a very productive year, keeping the site updated 

and adding several additional links to informative data that the Council originally developed in 

paper copy only. 

Now available via the World Wide Web on the NSAC web site are the documents and 

links listed in the following table. 

Training and Planning Guide July 17, 1997 

Secretarial Orientation Plan Checklist July 17, 1997 
Highlights of NSAC Meetings September 8, 1997 

August 1994 

May 1995 

May 1996 

April 1997 

June 1997 

NSAC Annual Reports October 14, 1997 

1996 and 1997 

Organizational Advisory Councils Reports for 1996 and 1997 October 14, 1997 

AFM BA MSA 

MWA NAA NAL 

NPA NPA NPS 

PWA SAA SPA 

NSAC Newsletters September 1997 

February 1998 

Hot Links Updated 

• ARS Employment Opportunities periodically

• The Currency $ite 

• Traveloco: Xenon Labs Currency Converter 

• GSA - Federal Supply Service 

• Office of Personnel Management 

• Per Diem Rates 

• Professional Secretaries International 

(816-891-6000) 

• REE Directory

• RMIS Frequently Asked Questions 

• U.S. Department of State 

• Foreign Per Diem Rates 

• Visa Services 

• Bureau of Consular Affairs (download forms for 

new or replacement passports, etc.) 

• U.S. Postal Service Zip Code Information 

USDA Group Honor Award - 

group photo featured June 1997 

FY-99 GOALS 

• Train the Trainer - Form subcommittee to identify and develop training programs for 

secretarial/clerical personnel using the information in the NSAC Training and Planning 

Guide for ARS Secretaries/Clerical Personnel (1996) as a reference. 
• Year 2000 Training Conference - Form subcommittee to develop and submit a 

proposal to the ARS Administrator to conduct a workshop for ARS 

Secretarial/Clerical personnel to be held in 2000. 

• Develop guidelines of the roles and responsibilities of the Technical Advisor 

and make distribution to the Organizational Councils. 

• Bibliographic Lists - Form a subcommittee to explore the possibility of setting up one 

standardized guideline or format for publication lists that are prepared by ARS scientists and 

prepare a report for Dr. Floyd P. Horn, ARS Administrator. 

• Develop a satellite broadcast for National Secretaries Week in 1999. 

• Develop a national e-mail list of all ARS secretarial/clerical personnel. 

• Develop an e-mail address for NSAC. 

Design a logo for NSAC which could be used on ARS letterhead for all NSAC 

correspondence and reports. 

• Continue to enhance the NSAC Home Page. 

• Continue to enhance the NSAC Newsletter. 

SECRETARIAL RECOGNITION PROGRAM 

Winners for 1997-1998 are: 

• Headquarters Secretary of the Year, 1997 - Joyce Smith, GS-0318-09, Secretary, 

Office of the Area Director, North Atlantic Area, Wyndmoor, Pennsylvania. 

• Midwest Area Secretary of the Year, 1998 - Lori Wilson-Voss, GS-0303-07, 

Supervisory Program Support, Plant Introduction Research, Ames, Iowa. 

• Northern Plains Area Secretary of the Year, 1997 - Sandra S. Mathewson, GS-0318- 

 08, Grain Marketing and Production Center, Manhattan, Kansas. 

Pacific West Area Secretary of the Year, 1998 - Marla Lawrence, GS-0318-06, 

Secretary to the Director, Western Cotton Research Laboratory, Phoenix, 

Arizona. 

South Atlantic Area Secretary of the Year, 1997 - Kay Carr, GS-0318-06, Secretary 

to the Location Coordinator, Insect Biology and Population Management Research 

Unit, Tifton, Georgia. 

REE SECRETARIAL AND CLERICAL COORDINATING 

COUNCIL 

Mary Silva, the ARS Representative to the Research, Education and Economics Secretarial 

Clerical Coordinating Council, made a presentation on the mission, goal and objectives of the 
REE Council. The REE Council has produced a brochure and made a request that NSAC 

representatives distribute copies to all secretarial, clerical, and key management personnel in 

ARS.

ORGANIZATIONAL SECRETARIAL 

ADVISORY COUNCILS 

ADMINISTRATIVE AND FINANCIAL MANAGEMENT 

(AFM) 

Joyce Craig - Co-chair 

Clarice Fleming - Co-chair 

Melissa Goodloe 

Dorothy Marshall 

Mary Payne - Recorder 

Deadra Perry 

Ann Randall 

Linda Simpson - Information Coordinator Angie 

Marchetti - Technical Advisor 

Three Council members rotated off this year: Mary Goleski, Co-Chair; Pat Berry, 

Recorder; and on June 1, 1998, Joyce Craig, Co-Chair, replaced Angie Marchetti as the AFM 

Representative to the NSAC. Joyce will serve on the NSAC and as the Technical Advisor the 

AFM Council for a period of three years. 

Accomplishments 

Partnership in Excellence. The Orientation and Training Team for Secretaries (OTTS), a 

subcommittee formed from the 1996 AFM Secretaries meeting, was established to come up with 

a plan for AFM secretaries to perform better and be more informed on training, travel, personnel, 

correspondence procedures, and other important aspects of their jobs. In that effort, a survey was 

preformed of the secretaries/support staff and AFM management to gain input on what they felt 

was most needed to meet the requirements of the support staff to perform at the most 

professional level. As a result of that survey, the OTTS has completed the Survival Kit for AFM 

Secretaries. The OTTS plans to distribute this Kit at the September 10, 1998, AFM Secretaries 

Annual Meeting. 
• One representative of the AFMSAC worked on a move committee which AFM put together 

to help to efficiently manage the move from Greenbelt to the Beltsville Office Facility 

(FOB). This representative rotated off the AFMSAC recently but continues in the 

capacity until the move is complete. (The Facilities Division, AFM, and the Information 

Staff still remain in Greenbelt until their offices are ready in BOF. ) 

The AFMSAC was asked to send a representative for brainstorming and working a plan for 

a F1exiWork Place (FWP) pilot. As a result of this team effort, 

satellite stations have been put in place and a list of volunteers to participate in the pilot has 

been established. AFM will begin to work on this pilot in the very near future. 

The Council has a subcommittee on correspondence which created and distributed the AFM 

Correspondence Samples and Reference Manual. This has become a continuing team effort 

for updates which include staff changes, address and e-mail changes, correspondence 

procedures, updated Congressional correspondence procedures, and other related 

information. (There have been several requests for this manual for use as guides for likemanuals being prepared by other offices.) 

• The Annual AFM Secretarial Meeting is being planned for September 10, 1998. 

• The Council increased its membership by two this year. The needed membership was to 

ensure that a quorum of five members will be present at all meetings. This increase will 

allow the members to participate on more teams as necessary for AFM charges. 

• The Council and its new members have drafted their new charter for approval. 

Goals 

• In support of Partnership in Excellence, continue to pursue better training and orientation 

for AFM secretarial/support staff and encourage participation. 

• Continue to encourage all secretarial support staff to communicate ideas and concerns 

• Continue to promote professionalism among AFM secretaries. 

 • Continue to work on the AFMSAC Home Page. 

 • Make plans for workshops for training in travel, PC-TARE, and other programs. 

 • Promote continued cooperation among support staff and management. 

 • Continue to update the Correspondence Samples and Reference Manual. 
 • Distribute the Basic Survival Kit for AFM Secretarial/Support Staff. Keep the AFM 

Secretarial Advisory Council active and visible. 

BELTSVILLE AREA (BA) 

The 1997-98 Beltsville Area Secretarial Advisory Council (BASAC) members and their 

duties are: 

Judith Holland - Co-Chair 

Claudette Joyner - Co-Chair 

Carol Applebaum 

Janet Gates 

Nadine Hiers 

Janice Hill 

Sheila Messineo 

Lora Tanner 

Elaine McGuire - Technical Advisor 

On June 1, 1998, Nadine Hiers replaced Elaine McGuire as the BA Representative to the 

NSAC. Nadine will serve on the NSAC and as the Technical Advisor to the BA Council for a 

period of three years. 

Accomplishments 

• Secretarial Workshops. Area-wide workshops were held on preparing Time and Attendance 

Reports and Travel. Representatives organized, within their respective Institutes/Centers, 

training on File Management and the CRIS system. 

• National Secretaries' Day Observance. A one-half day workshop was held in conjunction 

with the Beltsville Area (BA) Civil Rights Office on April 22. Secretaries from the 

Administrative and Financial Management Division, National Program Staff, and National 

Agricultural Library were invited. Linda Stoner, Chair of the Beltsville Area Partnership in 

Excellence Subcommittee, presented an overview of their accomplishments and plans for 

the future. A seminar, "The Indispensable Assistant," was presented by Linda Kotkin of 

Skillpath® Seminars. 

• Newsletter. The "BASAC Flyer" was published in March and August of 1997. This 

publication is designed to keep BA secretaries and clerical staff apprized of what is 

happening in the Beltsville Area. Some highlights were: a spotlight on the Facilities 

Management and Operations Division, a report on the Partnership in Excellence 
Subcommittee, information on the National Agricultural Library, and announcements of 

training opportunities. Copies are distributed to all BA secretaries and the BA Leadership 

Team. 

• Impact Line. Information on the Impact Line is published in all BASAC Flyers. There have 

been several discussions at the monthly BASAC meetings on updating and expanding this 

list and have it available to all secretarial and clerical staff at the Beltsville Agricultural 

Research Center. 

• Partnership in Excellence. This Subcommittee of the BASAC was established in 1996 to 

set up an orientation program for secretaries and office automation clerks at Beltsville. 

This Subcommittee has been very active over the last year; some of their activities include: 

• Incorporated the use of Desk Reference Binders. 

• Provided an opportunity for Institute and Laboratory secretaries to visit the BA Smart 

Center, a reference and resource facility. 

• Reinforced the importance of the Shadow Program and emphasized the need for Area 

participation. This program was instituted to assist, especially, new BA secretaries. 

• Prepared a summary document of all BA due dates. This is currently being reviewed 

by Area offices and is intended for distribution to all BA offices. 

• Submitted to the BASAC a "Summary Checklist" of those items which need to be 

available to a new secretary. Prepared a reference file of each item addressed. 

• Prepared a summary of workshops desired, with a full description of interest items. This 

included, but was not limited to: Correspondence, Travel, Personnel, T&As, RMIS, and 

BA policies and procedures.

• Corresponded with all BA secretaries soliciting input on workshops and training desired. 

Goals 

• Procedures Manual. Work continues on finalizing an updated Procedures Manual for 

the Beltsville Area. Reorganization of the Service Centers and institution of many new 

procedures, i.e., credit cards and the anticipated check writing capability, have delayed 

completion. BASAC will hold a workshop for all BA secretaries and clerical personnel 

to present and review the manual when completed. 

• Partnership in Excellence. Instituted Subcommittee to produce a 

Secretarial/Administrative Welcome Guide Folder to be distributed within an Institute or 

Laboratory as a help to new secretaries and office automation clerks. 

MID SOUTH AREA (MSA) 

The Mid South Area Secretarial Advisory Council was established by 
Dr. Thomas J. Army, Area Director, in May 1996. Members of the MSA Secretarial Council for 

1997-98 are: 

Patricia Brown, Stoneville, Mississippi - Chair 

Paula Brodofsky, Stoneville, Mississippi 

Wanda Hildreth, Auburn, Alabama 

Betty Hoogerwerf, New Orleans, Louisiana 

Cynthia Poynor, Oxford, Mississippi 

Sandra Warren, Stoneville, Mississippi - Technical Advisor 

Accomplishments 

• Provided orientation through Partnership in Excellence program to one new 

secretary. 

• Held scheduled conference calls. 

Goals 

• Restructure the Mid South Area Secretarial Council to achieve the Council's 

mission and to better serve the secretaries in the Mid South Area. 

MIDWEST AREA (MSA) 

The MWA PASTG met four times in person and held four conference calls over the past 

year. During the meetings, the following were addressed or achieved: 

Members of PASTG and locations they represent for 1997-98 are: 

Sherri Buxton, Peoria, Illinois - Co-Chair 

Lori Wilson-Voss, Ames Campus Locations, Iowa - Co-Chair 

Sandy Groneberg, St. Paul and Morris, Minnesota, and Madison, Wisconsin 

Alice McCain (out-going), LonaJean Strickland (in-coming) Urbana, Illinois and 

W. Lafayette, Indiana 

Susan Ohlendorf, National Animal Disease Center, Ames, Iowa 

Shirley Runge, Peoria, Illinois 

Jean Sparks, Columbia, Missouri 

Karen Sussman (out-going), Sedina Lowe (in-coming) Columbus, Coshocton and 

Wooster, Ohio and E. Lansing, Michigan 

Marcia Jenkins, Peoria, Illinois - Technical Advisor 

Accomplishments 
• The Task Group planned and organized an Area Secretarial/Clerical Staff Meeting, 

entitled, "Positive Attitude to Strive for Teamwork and Growth." Eighty individuals 

attended from the MWA locations as well as invited guests from the NSAC. The 

agenda consisted of motivational and technical training geared specifically toward 

this work group. The PASTG presented plaques to Drs. Richard Dunkle and 

Adrianna Hewings to show appreciation for their support of PASTG. Recognition 

was also given to individuals serving as mentors to new employees in the MWA. 

Those recognized were, Shirley Runge, Doris Meinke, Lori Wilson-Voss, Georgetta 

Stonewall, Peggy Keefer, and Deborah Bitner. Additional recognition was given to 

Sandy Groneberg and Karen Sussman for their assistance to the East Lansing 

location. 

• A finalized version of the Standard Operating Procedures Manual was developed 

and disseminated to all clerical employees. This manual will serve as a desk 

reference for secretarial positions within the Midwest Area. Updates will be done 

during the PASTG meetings to keep the manual current. 

• 1998 marked the second year of the Midwest Area Secretary of the Year program. 

Eight highly qualified secretaries were submitted for consideration. A panel 

unanimously selected Lori Wilson-Voss, Ames, Iowa, who was presented her 

award at the Secretarial Meeting held March 24-26, 1998 in Peoria, Illinois. 

• At the recommendation of the PASTG, the Area implemented the policy that all new 

secretarial employees will be assigned a mentor for a term of one year. The mentor 

will visit the mentee to initiate the training. An outline has been developed to be 

covered during this initial visit. In addition, those new employees will be asked to 

visit the Area Directors' Office where they will be provided additional training to aid 

in their development. The Standard Operating Procedures Manual will be used in 

conjunction with this training. 

Goals 

• Plans continue to increase communication and networking through the PASTG 

newsletter and development of a Home Page. 

• Establish a training library available to the MWA employees. This training library 

will consist of books and videos, both commercially produced and specifically 

designed by Area Personnel to aid in the training and career enhancement of the 

clerical staff. 

• The PASTG Co-Chairs, Sherri Buxton and Lori Wilson-Voss, traveled to several 

locations in the Area to present training, as well as to promote participation in 

PASTG activities. Those locations not visited last year will be visited this year. 

• Explore the possibility of creating a chat room on the Internet in which clerical 

employees can post questions or concerns and have others assist them in resolving 

their problems. 
NATIONAL AGRICULTURAL LIBRARY (NAL) 

The National Agricultural Library (NAL) Secretarial Advisory Council (NALSAC) 

continues to work toward its goal of ensuring that NAL has highly skilled professionals 

working in partnership with management to meet its secretarial and administrative needs. 

Council members and their duties for 1997-98 are: 

Ann Palmes, Technical Services Division – Chair 

Phyllis Bickerton, Information Systems Division 

Gail DeAtley, Public Services Division - Recorder 

Shirley Evans, Office of Director 

Mary Silva - Technical Advisor 

Mary Silva transferred to the Human Resources Division in May 1998 and Maria 

Archer was selected as the NAL Representative to the NSAC. Maria will serve on the NSAC 

and as the Technical Advisor to the NALSAC for a period of three years. 

Accomplishments 

• Held two all-hands meetings to improve communication and share 

information among the secretarial support staff. Topics included: 

• Informs and Online Travel System. Guest speakers included Yvonne 

Washington, Administrative Manager, and Chris Stephens, Information 

Systems Division. 

• Physical fitness and nutrition in the workplace. Guest speakers included 

Sharon Jacobson from the ARS Fitness Center and Lora Wilder, Nutritional 

Information Specialist, Food and Nutrition Information Center. 

• Continued to provide career development opportunities by offering classes on 

Team Building, Proofreading, Listening Skills, and Effective Business Writing. 

• Continued to update the NAL Secretarial Handbook. 

• Visited the USDA TARGET Center. As a result, the Center was invited to NAL to 

demonstrate workstation ergonomic technology. 

Goals 

• Continue to update the NAL Secretarial Handbook to include 

correspondence preparation guidance. 
• Prepare formal travel guidance for all travelers and travel coordinators. 

• Continue convening quarterly information sharing meetings. 

• Study and make recommendations on telephone coverage issues and voicemail 

usage. 

NATIONAL PROGRAM STAFF (NPS) 

Members of the National Program Staff-Organizational Secretarial Advisory Council 

(NPS-OSAC) and their duties for 1997-98 are: 

Barbara Zapp – Chair 

Linda Neuenhahn - Vice Chair 

Viola Matthews - Recording Secretary 

Nancy Hobbs - Executive Secretary 

Carmela Carrick - Technical Advisor 

Committee Chairs: 

Beth Lloyd - Building 005 Security 

Kathy Martin - Training/Career Enhancement 

Jan Cline - Workstation Review Committee 

Accomplishments 

• Promoted training opportunities for NPS-OSAC members. 

• Restructuring Activities - The National Program Staff is in the process of restructuring 

the support staff into Service Centers where specific positions, such as support staff 

assistant, computer assistant, program assistant, etc., will perform specialized support 

functions. NPS-OSAC representatives served on various committees relating to this 

restructuring, including the Work Process Team, the Personnel Transition Team, the 

Files Subcommittee, and the Communications Subcommittee. 

• Identified workstation requirements for NPS support positions for the new Beltsville 

 Office Facility. 

Goals 

• Continue to be involved in promoting training and career enhancement activities. 

• Review current charter of the NPS-OSAC. 

 

• Establish an NPS-OSAC suggestion box. 

• Organize a training/information retreat. 
• Develop NPS-OSAC web site. 

NORTH ATLANTIC AREA (NAA) 

The Secretarial Advisory Committee for NAA (NAA-SAC) is comprised of the 

secretaries to the Area and Associate Area Directors, the Administrative Officer, the Center 

Directors at Plum Island Animal Disease Center and the Eastern Regional Research Center and 

two rotating members selected from field locations. 

Members for 1997-98 are: 

Diane Koch, Wyndmoor, Pennsylvania – Chair 

Prunella Brashich, Plum Island, New York 

Phyllis Davis, Wyndmoor, Pennsylvania 

Denise Madden, Wyndmoor, Pennsylvania 

Teri Anne Jordan, University Park, Pennsylvania - rotating member 

Vacant - rotating member 

Joyce Smith, Wyndmoor, Pennsylvania - Technical Advisor 

On June 1, 1998, Phyllis Davis replaced Joyce Smith as the NAA representative to the 

NSAC. Phyllis will serve on the NSAC and as the Technical Advisor to the NAA-SAC for a 

period of three years. 

Accomplishments 

• Mentoring, shadowing and orientation continues to be an important part of the NAASAC'S activities. This year the orientation has been expanded to include clerical 

employees at the various locations and was conducted several times during the past 

year. The orientation includes a session with the Area and Associate Area Directors' 

secretaries to acquaint new secretaries with the NAA Secretarial Handbook and other 

resource materials that should be available to them at their desks. This includes an indepth review of formal and informal correspondence, foreign correspondence, and 

RPES case write-ups, along with general information. Sessions are also scheduled with 

each of the sections of the Area Administrative Office which lets the participants get a 

feel of the different operations that go on within the Area. Training in RMIS is 

provided with hands-on experience followed by a day of "Shadowing" a secretary in the 

daily operations of an office. Also added this year is the Ethics Orientation for New 

Employees along with expanded time for sessions. 

• Minutes from conference calls/meeting held by the NSAC are distributed to all NAASAC members. 

• Minutes from the NAA-SAC are shared with secretaries, clerks, and Research 

Leaders in NAA and shared with the NSAC. 
• New secretaries in the NAA receive a call from either the Area Director's or Associate 

Area Director's secretary welcoming them to ARS. This call is made as soon as the 

Area Office is advised of their reporting dates and serves to advise new secretaries that 

NAA has a Secretarial Advisory Council and that a member of the Council will be 

contacting them to assist them in getting acquainted with their jobs. Currently rotating 

member Teri Jordan serves as the contact person. Teri is advised of new secretaries' 

arrival by the Area Director's office and contacts them to offer assistance in getting 

started. 

• The second rotating member position is currently vacant due to resignation of the 

member. A search is underway to fill this vacant position. The other rotating member's 

term has expired but she has agreed to stay on board until the selection of a new second 

member has been completed. After the new second rotating member is in place for a 

period of time, the Council will go out with a call for nominations to replace the first 

rotating member, thus allowing for a smooth and effective transition without disruption 

to the Council. 

• A "New Employee Welcoming Packet" containing a letter from the Area Director, a 

listing of the NAA-SAC members, a brief explanation of the NAA along with a list of 

contact people to enable new secretaries and clerical employees to feel more comfortable 

in their first days on the job is in preparation and will be given to the Area Director for 

approval prior to implementation of this new process. 

• The NAA-SAC is still committed to having a Newsletter which could be put up on the 

NAA Home Page that was recently unveiled. The Newsletter is considered to be a good 

source of communicating new ideas and changes quickly to the secretarial community. 

With the ability to communicate electronically with all locations within NAA, the 

newsletter is now considered a vital aspect for improved communication. 

• The Council will have a face-to-face meeting July 27-31, 1998, at the Plum Island Animal 

Disease Center location at their invitation. 

• A subcommittee worked to put together instructions for using GroupWise® mail on the 

LAN/WAN and through the Internet. Work is ongoing with the Area Computer Specialist 

since the initial instructions that were put together have since been replaced with newer, 

faster ways to communicate. The Subcommittee met to review new instructions which will 

be distributed to NAA secretaries/clerical employees. 

• The next NAA Leadership Meeting is scheduled for November 16-19, 1998, and will be 

hosted by the University of Maryland, Eastern Shore, in Princess Anne, Maryland. The 

NAA-SAC will be involved in putting together the program for the secretaries in 

attendance at this meeting. A call for suggested topics was made. A conference call in 

May with the local Council started the planning process. 

• The NAA-SAC was given the packet calling for nominations for the "Secretary of the 

Year" Award to the Area Director for approval. Nominations were due to the Area 

Administrative Officer by June 30 for this award. 
• A brochure describing the NAA-SAC is in preparation. This brochure details the mission 

and goal of the NAA-SAC along with its guidelines and membership and will be given to 

the Area Director for approval. After approval is received, this brochure will be distributed 

to all secretarial and clerical employees along with their supervisors. It will also be 

included in the "New Employee Welcoming Packet." 

Goals 

• Continue to improve and expand the mentoring, shadowing and orientation for new 

secretarial and clerical employees. 

• Finalize and obtain approval for implementation of the "New Employee Welcoming 

Packet" process. 

• Replacement of the second rotating member and selection of a new first rotating 

member to fill all empty Council slots. 

• Re-energize the NAA-SAC newsletter and put on the newly created NAA Home Page 

for distribution. 

• Finalize and distribute instructions for using GroupWise e-mail. 

and Internet for 

• Meet and plan for the upcoming NAA Leadership Meeting. Propose agenda to the 

Planning Committee for the Meeting. 

• Follow up with the Area Director for approval and distribution of the NAA 

"Secretary of the Year" Award for nominations to the Area Administrative Officer. 

• Update listing of Resource Personnel and distribute to all 

secretarial/clerical employees in NAA. 

NORTHERN PLAINS AREA (NPA) 

The Northern Plains Area Secretarial Advisory Council (NPASAC) met March 3, 1998 

in Ft. Collins, Colorado, to continue working on the goals set at the previous meeting. The 

Council reviewed the reasons it was formed: To assist secretaries (those already on board and 

new) with day-to-day procedures, to support programs that encourage professionalism amongst 

secretaries, and serve as an information source as needed. 

One meeting was held in 1997. It was decided that council members remain in their 

current assignments. Olga Lee replaced Sue Thornburg as the NSAC Representative and 

Technical Advisor to NPASAC when Sue retired June 30, 1997. Members for 1997-98 and 

their duties are: 

Kathleen Aragon, Laramie, Wyoming 

Louise Dalton, Fort Collins, Colorado - Chair 

Sandy Mathewson, Manhattan, Kansas 
Sharon Peterson, Grand Forks, North Dakota – Recorder 

Jan Preston, Lincoln, Nebraska 

Olga Lee, Fort Collins, Colorado - Technical Advisor 

Accomplishments 

• The Directory of Volunteer Resources, a listing of secretaries to serve as mentors to 

other secretaries in specialized areas was revised; updated; and distributed to 

secretaries and will be used in the informational packet to be given to new secretaries. 

Volunteer response was excellent. 

• The New Secretary Welcome Package was reviewed. The welcome letter has been 

revised and is ready for inclusion in the secretarial packet. The letter with the revisions 

provides some very helpful and practical information for new secretaries which is 

intended to keep them from feeling isolated. The enclosures to the welcome letter that 

make up the packet include: a copy of the NPASAC Charter; a list of council members 

with locations, phone numbers and e-mail addresses; the current Resource Assistants 

list with locations, phone numbers, and e-mail addresses; and the NSAC Training and 

Planning Guide for ARS Secretarial/Clerical Personnel. 

• Provisions for follow-up have been made to enable new secretaries to ask questions, 

give feedback, receive adequate orientation and in-house training at the Area Office 

and become generally familiar with the sections they will be dealing with on numerous 

matters. The Area Director's secretary, Olga Lee, will personally call each new 

secretary to extend a welcome. 

• Method of communication between secretaries has been provided. A list server was 

formed and a Home Page is being developed. After the Home Page is up and running, 

pertinent information of value to secretaries will be added as it becomes available. 

• As influenced by NPASAC and Total Quality Service training in Ft. Collins last year, 

a Colorado-Wyoming secretarial group has been formed which meets monthly. These 

meetings are supported by Dr. Blackburn, NPA Area Director and sponsored by Dr. 

Roos, NPA Acting Assistant Area Director. In conjunction with these meetings, 

several in-house training sessions have been provided by Area Office personnel. 

Sessions on T&A procedures (and prevention of T&A errors), Travel, and ARMPs 

have been conducted. A session on RMIS is planned for the near future. 

• A secretarial handbook is being developed. The Council is using the handbook 

developed by the NAA as a guide and is modifying it to serve the NPA. 

Goals 

• Continue to provide mentoring, orientation, and basic in-house training for all newly 

hired secretaries in addition to refresher sessions for those already on board. 
• Continue to provide assistance to the NSAC. 

• Promote programs in support of professionalism in the secretarial field. 

• Identify and provide outside training courses of particular value to secretaries 

and continue to encourage networking with peers. 

• Continue working on the secretarial handbook that is presently in the process of 

being tailored to the needs of the NPA. 

• Decide at some point on a reevaluation of the Council's efforts to determine if goals 

are being accomplished. Also, through feedback, learn whether or not secretaries think 

the help they receive is worthwhile. 

OFFICE OF THE ADMINISTRATOR (OA) 

The Office of the Administrator is incorporated into the National Program Staff 

Organizational Secretarial Council due to the small number of secretaries on the Administrator's 

staff. 

PACIFIC WEST AREA (PWA) 

The PWA Secretarial/Program Support Advisory Council continues to work toward their 

goal of ensuring that PWA has highly skilled professional secretarial/program support staff 

working as part of the location leadership team to meet the program/administrative goals of the 

Agency. The PWA Council conducted its 1998 annual meeting at the ARS Pullman, Washington 

location April 1-2. 

Previous Council meetings have been held at the following ARS locations: Albany, California; 

Corvallis, Oregon; and Phoenix, Arizona. 

Council members and their positions for 1997-98 are: 

Tammy Durfee, Pullman, Washington - Co-Chair 

Patti Speckman, Riverside, California - Co-Chair 

Barbara Ballengee, Shafter, California - Recorder 

Veronica Cullum, Albany, California 

Judy Flynn, Corvallis, Oregon 

Monta Whitehurst, Albany, California - Handbook Coordinator 

Libby Fouse, Fresno, California - Technical Advisor 

On June 1, 1998, Tammy Durfee replaced Libby Fouse as the PWA Representative to the 

NSAC. Tammy will serve on the NSAC and as the Technical Advisor to the PWA Council for a 

period of three years. 

Accomplishments 
• Participated in development of 1997 Leadership Conference until cancelled. 

• Finalized second draft of PWA Secretarial Handbook. 

• Developed PWA Secretarial Handbook Subcommittee. 

• Developed e-mail contact list. 

Goals 

• Improve/expand PWA Directory to include mission statements, all staff listings, email addresses (FTS/Internet), and map/directions to location. 

• Create PWA Secretarial Council Website. 

• Finalize/distribute PWA Secretarial Handbook. 

• Develop/implement electronic newsletter. 

• Develop PWA Secretarial Handbook Update Subcommittee. 

• Motivate interest in the Mentoring Program. 

SOUTH ATLANTIC AREA (SAA) 

The South Atlantic Area Secretarial Council (SAA-SAC) strives to maintain an urgent 

Agency goal - To ensure that highly skilled, professional/secretarial support is provided for the 

Area. To that end, an Orientation/Training Program has been established this year to provide 

professionals working in partnership with management to meets its secretarial and administrative 

needs. 

Council members for 1997-98 are: 

Susan Mewborn, Athens, Georgia – Chair 

Patricia Fields, Clemson, South Carolina 

Rhonda Harper, Athens, Georgia 

Migdalia Malave, Mayaguez, Puerto Rico 

Frankee Simpson, Athens, Georgia 

Sabrina Whitley-Ferrell, Raleigh, North Carolina 
Peggy Zelonka, Gainesville, Florida 

Kay Carr, Tifton, Georgia - Technical Advisor 

On June 1, 1998, Frankee Simpson replaced Kay Carr as the SAA Representative to the 

NSAC. Frankee will serve on the NSAC and as the Technical Advisor to the SAA Council for a 

period of three years. 

Accomplishments 

• Established a Mentoring Program - SAA Orientation Plan. 

• Established a SAA-SAC Website which was developed by Council member, 

Sabrina Whitley-Ferrell. 

http: //www.ars-grin. gov/ars/SoAtlantic/ao/saasac.htm

In lieu of an Area-wide secretaries meeting, the Council planned and presented the secretarial 

session of the Biennial Research Leaders Meeting, Stuart, Florida, April 6-9, 1998. Presentations 

were made on travel, RMIS, and agreements. 

• Held annual SAA-SAC meeting in Tifton, Georgia, and provided 8 hours of training 

for the Council. Invited secretaries from three surrounding locations to attend training 

on CRIS with overhead projection instructions provided; and travel with 

questions/answers as time allowed within the 4hour timeframe allotted. 

Updated/revised Charter at Annual August 1997 Meeting. Each year the SAA 

Council holds their meeting at a Council Member's site for Council visibility, and 

to meet and interact with other support staff at these locations. Training is planned 

and provided whenever possible to cut expenses and enhance job performance. 

Positive feedback from throughout the Area make Council members aware that this 

practice is effective. 

• SAA Secretary of the Year 1997 - Kathryn Carr, GS-0318-06, Secretary to the 

Location Coordinator, Insect Biology and Population Management Research Unit, 

Tifton, Georgia.

Goals 

• Conduct annual meeting of SAA-SAC at the Raleigh, North Carolina location 

to consist of a one day training session on "Internet/Internet Training. " 

• Upgrade Website with new "hotlinks" to pertinent information providing a vast 

wealth of information to all secretarial support with just a click. This will save an 

enormous amount of time, especially when looking up reference materials and 

instructions. 

• Establish a Groupwise®/e-mail mailbox for secretaries and their supervisors to 

disseminate Council information easier throughout the SAA. This will be handled 

through the Area Computer Staff who sets up the mailboxes. 
• Develop the SAA portion of a Reference Guide to accompany the Quick Reference 

Guide for ARS Secretarial/Clerical Personnel provided by the NSAC and 

disseminate this package throughout the SAA. 

Add a Secretarial/Clerical Representative to the SAA-AFM Quality Council. 

• Develop a Training Survey for the South Atlantic Area. 

• Replace one Council vacancy and add two new members. 

SOUTHERN PLAINS AREA (SPA) 

Members of the 1997-98 SPA Secretarial/Program Support Council are: 

Ruth Treat, Stillwater, Oklahoma – Chair 

Pat Agold, Kerrville, Texas 

Lola Albright, Lane, Oklahoma 

Sherry Dewald, Woodward, Oklahoma 

Eilene Gibbons, El Reno, Oklahoma 

Janice Story, Lane, Oklahoma 

Anne Steele, College Station, Texas - Technical Advisor 

On June 1, 1998, Ruth Treat replaced Anne Steele as the SPA representative to the 

NSAC. Ruth will serve on the NSAC and as the Technical Advisor to the SPA Council for a 

period of three years. 

Accomplishments 

• Completed the compilation of the Council's Location Response Questionnaires on 

locations' progress in implementing specific recommendations identified in Stepping 

Into the Future, and provided a final report to the Area Director. Although the report 

was not made public within the Area, and the Council does not know what actions the 

Area Director has taken after reading the report, the Council believes that there are 

some changes being made. Hopefully this trend will continue as more secretaries 

become involved in the Council activities. 

• Based on interactions with SPA secretaries and program support persons, focused on 

developing training and interacting opportunities. Established a contact in HRD to 

discover resources that are available at that level, and to pursue the development of a 

train-the-trainer program. 

• Implemented a SPA Shadowing Program for secretaries and program support 

employees, involving site visits to other locations. This dove-tails with a CrossTraining Opportunity devised by the SPA Program Analyst, and the SPA Council is 

encouraging participation in both programs. Funding appears to be a deterrent at the 

present time, but Council members are encouraging Locations to keep this in mind 

when developing the FY-99 budgets. 
• Contacted coordinators about the Service Employees Team program, which 

involvesopportunities to take on detail assignments in other offices, but 

were informed that the SET program currently was open only to volunteers in 

Administration. 

• Continued to work toward putting out a quarterly Area-wide newsletter, which 

includes highlighting individual SPA secretaries, and providing tips and shortcuts for 

a variety of common tasks. The latest issue focused on strategies for holding a 

productive Laboratory Program Review 

• Promoted the use of working titles that reflect a distinct tie with program support 

functions. 

• Identified, and recommended to the Area Director, replacement members for half 

of the original SPA Council members whose terms expired. The new Council 

membership will include: Sherry Dewald, Woodward, Oklahoma, as Chair; Pat 

Agold, Kerrville, Texas; Lola Albright, Booneville, Arkansas; Rhea Fryar, Big 

Spring, Texas; Karen Wilcox, College Station, Texas; and Rayma Cox, Bushland, 

Texas. Ruth Treat was appointed by the Area Director to replace Anne Steele as the 

Technical Advisor. 

Goals 

• Review and revise objectives and goals developed by the initial Council membership 

in the Chartering process. Additional goals will be identified during this process. 

• Develop a SPA Council Home Page, linked to the Area Home Page, Home Pages of 

the Council members, and the NSAC Home Page. 

• Maintain communications through the newsletter, with distribution and posting 

on a developed Home Page. 

• Pursue extension of the SET program for volunteers from the Program side and 

encourage participation when permitted. 

• Administer the SPA Shadowing Program implemented in 1998.