**GAO-12-66**                      Published: Nov 22, 2011. Publicly Released: Nov 22, 2011.                  

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## Highlights

Each year, the Department of Homeland Security's (DHS) U.S. Citizenship and Immigration Services (USCIS) processes millions of applications for immigration benefits using a paper-based process. In 2005, USCIS embarked on a major, multiyear program to transform its process to a system that is to incorporate electronic application filing, adjudication, and case management. In 2007, GAO reported that USCIS was in the early stages of the Transformation Program and that USCIS's plans partially or fully met key practices. In 2008, USCIS contracted with a solutions architect to help develop the new system. As requested, GAO evaluated the extent to which USCIS has followed DHS acquisition policy in developing and managing the Transformation Program. GAO reviewed DHS acquisition management policies and guidance; analyzed transformation program planning and implementation documents such as operational requirements; compared schedule and cost information with GAO best practice guidance; and interviewed USCIS officials..

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Rebecca S. Gambler
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## Topics

Homeland Security

Best practicesCost overrunsElectronic data processingElectronic formsFederal procurement policyImmigrationInternal controlsLife cycle costsProcurement policyProgram managementRequirements definitionSchedule slippagesStrategic planningCase managementCost estimatesSystems development