17864 Federal Register / Vol. 76, No. 62 / Thursday, March 31, 2011 / Notices 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Agency for Healthcare Research and 

Quality 

Agency Information Collection 

Activities; Proposed Collection; 

Comment Request 

AGENCY: Agency for Healthcare Research 

and Quality, HHS. 

ACTION: Notice. 

SUMMARY: This notice announces the 

intention of the Agency for Healthcare 

Research and Quality (AHRQ) to request 

that the Office of Management and 

Budget (OMB) approve the proposed 

information collection project: 

‘‘Voluntary Customer Survey Generic 

Clearance for the Agency for Healthcare 

Research and Quality.’’ In accordance 

with the Paperwork Reduction Act, 44 

U.S.C. 3501–3520, AHRQ invites the 

public to comment on this proposed 

information collection. 

This proposed information collection 

was previously published in the Federal 

Register on January 25th, 2011 and 

allowed 60 days for public comment. No 

comments were received. The purpose 

of this notice is to allow an additional 

30 days for public comment. 

DATES: Comments on this notice must be 

received by May 2, 2011. 

ADDRESSES: Written comments should 

be submitted to: AHRQ’s OMB Desk 

Officer by fax at (202) 395–6974 

(attention: AHRQ’s desk officer) or by email at OIRA_submission@omb.eop.gov 

(attention: AHRQ’s desk officer). 

Copies of the proposed collection 

plans, data collection instruments, and 

specific details on the estimated burden 

can be obtained from the AHRQ Reports 

Clearance Officer. 

FOR FURTHER INFORMATION CONTACT: 

Doris Lefkowitz, AHRQ Reports 

Clearance Officer, (301) 427–1477, or by 

e-mail at 

doris.lefkowitz@AHRQ.hhs.gov. 

SUPPLEMENTARY INFORMATION: 

Proposed Project 

Voluntary Customer Survey Generic 

Clearance for the Agency for Healthcare 

Research and Quality 

Executive Order 12862 directs 

agencies that ‘‘provide significant 

services directly to the public’’ to 

‘‘survey customers to determine the kind 

and quality of services they want and 

their level of satisfaction with existing 

services.’’ This is a request for the Office 

of Management and Budget (OMB) to reapprove for an additional 3 years, under 

the Paperwork Reduction Act of 1995, 

the generic clearance for the Agency for 

Healthcare Research and Quality 

(AHRQ) to survey the users of AHRQ’s 

work products and services, OMB 

control number 0935–0106. 

Customer surveys will be undertaken 

by AHRQ to assess its work products 

and services provided to its customers, 

to identify problem areas, and to 

determine how they can be improved. 

Surveys conducted under this generic 

clearance are not required by regulation 

and will not be used by AHRQ to 

regulate or sanction its customers. 

Surveys will be entirely voluntary, and 

information provided by respondents 

will be combined and summarized so 

that no individually identifiable 

information will be released. Proposed 

information collections submitted under 

this generic clearance will be reviewed 

and acted upon by OMB within 14 days 

of submission to OMB. 

In accordance with OMB guidelines 

for generic clearances for voluntary 

customer surveys and Executive Order 

12862, AHRQ: (1) Has established an 

independent review process to assure 

the development, implementation, and 

analysis of high quality customer 

surveys within AHRQ; (2) will provide 

periodic progress reports on the conduct 

of surveys under the generic approval, 

summarizing the actual burden; (3) will 

provide OMB with copies of the survey 

instruments for inclusion in the docket; 

and, (4) will notify OMB of any 

significant changes in proposed survey 

instruments. 

Method of Collection 

The information collected through 

focus groups and voluntary customer 

surveys will be used by AHRQ to 

identify strengths and weaknesses in 

products and services to make 

improvements that are practical and 

feasible. Information from these 

customer surveys will be used to plan 

and redirect resources and efforts to 

improve or maintain a high quality of 

service to the lay and health 

professional public. 

Estimated Annual Respondent Burden 

Exhibit 1 shows the estimated total 

burden hours for the respondents. Mail 

surveys are estimated to average 15 

minutes, telephone surveys 40 minutes, 

web-based surveys 10 minutes, focus 

groups two hours, and in-person 

interviews are estimated to average 50 

minutes. Mail surveys may also be sent 

to respondents via email, and may 

include a telephone non-response 

follow-up. Telephone non-response 

follow-up for mailed surveys does not 

count as a telephone survey. The total 

burden hours for the 3 years of the 

clearance is estimated to be 10,150 

hours. 

Exhibit 2 shows the estimated cost 

burden for the respondents. The total 

cost burden for the 3 years of the 

clearance is estimated to be $340,127. 

EXHIBIT 1—ESTIMATED BURDEN HOURS OVER 3 YEARS

Type of information collection Number of respondents 

Number of responses per 

respondent 

Hours per response Total burden 

hours 

Mail/email* ....................................................................................................... 15,000 1 15/60 3,750 

Telephone ........................................................................................................ 600 1 40/60 400 

Web-based ....................................................................................................... 15,000 1 10/60 2,500 

Focus Groups .................................................................................................. 1,500 1 2.0 3,000

In-person .......................................................................................................... 600 1 50/60 500 

Total .......................................................................................................... 32,700 na na 10,150 

* May include telephone non-response follow-up in which case the burden will not change. 

EXHIBIT 2—ESTIMATED COST BURDEN OVER 3 YEARS

Type of information collection Number of respondents 

Total burden 

hours 

Average hourly wage rate* Total cost burden 

Mail/email ......................................................................................................... 15,000 3,750 $33.51 $125,663 


wwoods2 on DSK1DXX6B1PROD with NOTICES
Federal Register / Vol. 76, No. 62 / Thursday, March 31, 2011 / Notices 17865 

EXHIBIT 2—ESTIMATED COST BURDEN OVER 3 YEARS—Continued 

Type of information collection Number of respondents 

Total burden 

hours 

Average hourly wage rate* Total cost burden 

Telephone ........................................................................................................ 600 400 33.51 13,404 

Web-based ....................................................................................................... 15,000 2,500 33.51 83,775 

Focus Groups .................................................................................................. 1,500 3,000 33.51 100,530 

In-person .......................................................................................................... 600 500 33.51 16,755 

Total .......................................................................................................... 32,700 10,150 na 340,127 

* Based upon the average wages for 29–000 (Healthcare Practitioner and Technical Occupations), ‘‘National Compensation Survey: Occupational Wages in the United States, May 2009,’’ U.S. Department of Labor, Bureau of Labor Statistics. 

Estimated Annual Costs to the Federal 

Government 

Information collections conducted 

under this generic clearance will in 

some cases be carried out under 

contract. Assuming the contract cost per 

survey are $50,000–$100,000, and for 

each focus group are $20,000, total 

contract costs could run $720,000 per 

year. 

Request for Comments 

In accordance with the above-cited 

Paperwork Reduction Act legislation, 

comments on AHRQ’s information 

collection are requested with regard to 

any of the following: (a) Whether the 

proposed collection of information is 

necessary for the proper performance of 

AHRQ healthcare research and 

healthcare information dissemination 

functions, including whether the 

information will have practical utility; 

(b) the accuracy of AHRQ’s estimate of 

burden (including hours and costs) of 

the proposed collection(s) of 

information; (c) ways to enhance the 

quality, utility, and clarity of the 

information to be collected; and (d) 

ways to minimize the burden of the 

collection of information upon the 

respondents, including the use of 

automated collection techniques or 

other forms of information technology. 

Comments submitted in response to 

this notice will be summarized and 

included in the Agency’s subsequent 

request for OMB approval of the 

proposed information collection. All 

comments will become a matter of 

public record. 

Dated: March 17, 2011. 

Carolyn M. Clancy, 

Director. 

[FR Doc. 2011–7430 Filed 3–30–11; 8:45 am] 

BILLING CODE 4160–90–M 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Agency for Healthcare Research and 

Quality 

Agency Information Collection 

Activities; Proposed Collection; 

Comment Request 

AGENCY: Agency for Healthcare Research 

and Quality, HHS. 

ACTION: Notice. 

SUMMARY: This notice announces the 

intention of the Agency for Healthcare 

Research and Quality (AHRQ) to request 

that the Office of Management and 

Budget (OMB) approve the proposed 

information collection project: 

‘‘Understanding Development Methods 

from Other Industries to Improve the 

Design of Consumer Health IT.’’ In 

accordance with the Paperwork 

Reduction Act, 44 U.S.C. 3501–3520, 

AHRQ invites the public to comment on 

this proposed information collection. 

This proposed information collection 

was previously published in the Federal 

Register on January 27th, 2011 and 

allowed 60 days for public comment. No 

comments were received. The purpose 

of this notice is to allow an additional 

30 days for public comment. 

DATES: Comments on this notice must be 

received by May 2, 2011. 

ADDRESSES: Written comments should 

be submitted to: AHRQ’s OMB Desk 

Officer by fax at (202) 395–6974 

(attention: AHRQ’s desk officer) or by email at OIRA_submission@omb.eop.gov 

(attention: AHRQs desk officer). 

Copies of the proposed collection 

plans, data collection instruments, and 

specific details on the estimated burden 

can be obtained from the AHRQ Reports 

Clearance Officer. 

FOR FURTHER INFORMATION CONTACT: 

Doris Lefkowitz, AHRQ Reports 

Clearance Officer, (301) 427–1477, or by 

e-mail at 

doris.lefkowitz@AHRQ.hhs.gov. 

SUPPLEMENTARY INFORMATION: 

Proposed Project 

Understanding Development Methods 

From Other Industries to Improve the 

Design of Consumer Health IT 

Consumer health information 

technology (IT) is the collection of tools, 

technologies, and artifacts that 

individuals can use to support their 

health care management tasks (Agarwal 

and Khuntia, 2009). Consumer health IT 

can play an important role in patients’ 

efforts to coordinate their care and in 

ensuring that their personal values and 

interests help guide all clinical 

decisions. In order to accomplish this, 

consumer health IT solutions must take 

into account the particular needs of the 

consumer. 

Useful consumer health IT products 

may enhance the quality of health care 

by empowering individual consumers to 

take a more active, effective, and 

collaborative role in their own personal 

health care. These products could 

provide the following capabilities to 

consumers: 

• Information storage, archiving, and 

retrieval: The capabilities to search 

results of past examinations or lab tests, 

to interact with electronic versions of 

their health records, and identify when 

to seek health care services. 

• Health monitoring: The capability 

to report data (e.g., blood pressure, 

weight) from various locations. 

• Information seeking and searching: 

The capability to interactively search for 

a wealth of health-related information. 

Despite the potential power of 

consumer health IT, consumers have not 

adopted these technologies to the same 

degree that they have adopted 

technology products marketed from 

other consumer product industries. One 

reason for slow adoption is that the 

marketplace lacks robust tools that 

allow for the complexity and diversity 

of personal health information 

management (PHIM) practices. These 

types of practices are influenced by a 

variety of user and contextual factors, 

including demographics, personal 

attitudes, the goals and objectives of 

users, and the broad range of tasks that 


wwoods2 on DSK1DXX6B1PROD with NOTICES