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                                                                   EXHIBIT 10.11

                               September 29, 1998

Eric Holstege
900 Regent Drive
Los Altos, CA 94024
Dear Eric:

          On behalf of Release Software Corporation (the "Company"), I am
pleased to offer you the position of Vice President and Chief Technology
Officer, reporting to Carolyn Rogers, Chief Executive Officer.  The terms of
your relationship with the Company will be indicated herein.  Your expected
start date with the Company is as soon as possible based upon a transition plan
with your current employer and an expectation for you to start at least half
time in the near future.

          Your annual base salary will be $174,000.  In addition you will
receive a one-time $100,000 signing bonus.  Your salary will be paid on a semi
monthly basis (subject to normal required withholdings and deductions).  You
will also be eligible for up to a $35,000 (annualized amount, shall be pro-rated
for 1998) annual performance bonus based on achieving your mutually agreed upon
MBO's with Carolyn.

          You will be granted an option to purchase 80,000 shares of the
Company's Common Stock at an exercise price equal to the fair market value on
the date of grant, subject to the approval of the Board of Directors.  Such
option shall be an incentive stock option to the maximum extent permitted under
applicable law and shall be immediately exercisable.  Release will have the
right, but not the obligation, to repurchase all such 80,000 shares (if
exercised), or such option to purchase 80,000 shares shall terminate in their
entirety (if unexercised), if you are not employed (on a continuous basis) by
the Company on a date that is one full year after your first day of employment
with Release.  Upon a merger or sale of assets of the Company as defined below,
all 80,000 shares shall fully vest.  On the one year anniversary date of your
employment with Release, provided you are an employee of Release during such
period, you will be fully vested in all such 80,000 shares.

          In addition, you will also be granted an option to purchase 427,770
shares of Common Stock at an exercise price equal to the fair market value of
the Company's Common Stock on the date of grant, subject to the approval of the
Board of Directors of the Company. This option shall be an incentive stock
option to the maximum extent permitted by law and shall be immediately
exercisable. This stock will vest at the rate of 1/4 of the shares one year
after commencement of employment and 1/48th of the shares each month thereafter
of completed employment for 36 months. Therefore, upon completion of your fourth
full year of employment with the Company, these stock options will be fully
vested. Upon the consummation of a merger or sale of assets involving more than
a 50% change of ownership of the outstanding voting securities of the Company,
50% of all of your then unvested shares of Common Stock (including such portion
of your outstanding stock option referenced in this paragraph) shall accelerate
and vest and the applicable repurchase right shall so lapse accordingly.

          Release provides a comprehensive Cafeteria Benefits Program in which
you will be eligible to participate immediately upon your first day of
employment.  Release provides you with $160 each month to use towards your
benefit elections.  This program includes medical, dental, vision, disability,
life insurance and health care/dependent care reimbursement accounts.  We also
have a 401(k) Plan which you will eligible to participate beginning January 1,
1998.  Release also offers a Personal Time Off (PTO) Plan under which you accrue
1.66 days per month to be used for vacation, illness or any other situation
where time off is needed.  You will also receive 8 paid holidays per calendar
year.  Enclosed is a benefit summary providing you an overview of the Release
benefits.  You will receive detailed benefit information after your employment
start date.
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                          [ReleaseNow.Com Letterhead]

          As a condition of employment at Release, you are required to produce
documentation that verifies your eligibility to be employed in the United
States. This documentation generally consists of two pieces of identification
(that is, Social Security Card, a valid drivers license or birth certificate).

          This documentation must be available on your first day of work.  It
will also be necessary to sign the Company's standard confidentiality agreement
relating to the protection of the Company's proprietary and confidential
information and assignment of inventions.  In addition, you will abide by the
Company's strict policy that prohibits any new employee from using or bringing
with him or her from any previous employer any confidential information, trade
secrets, or proprietary materials or processes of such former employer.  Please
note, as with all of our employees, your employment with Release is not for a
specific term and can be terminated by either of us, with or without cause, at
any time.

          Again, let me indicate how pleased we are to extend you this offer and
look forward to having you as part of our team!  If you have any questions,
please do not hesitate to call me at the office (650) 463-2406 or at home (650)
572-9356.  We look forward to seeing you October 1, 1998 or sooner.

                                 Very truly yours,

                                 /s/ Marielena Tidwell


                                 Marielena Tidwell
                                 Vice President of Human Resources &
                                 Administration
                                 Release Software Corporation

To accept this offer and confirm your start date, please sign and date this
offer letter and return in the enclosed envelope.

I am pleased to accept this offer.  I will start work on _________________.

Signature: /s/ Eric Holstege    Date: 10/5/98