# @A340-500/600 SERVICE BULLETIN REVISION TRANSMITTAL SHEET AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX FRANCE Tel : (33) 5 61 93 33 33 Telex : AIRBU 530526F Fax : (33) 5 61 93 42 51



# MANDATORY MANDATORY MANDATORY
ATA SYSTEM: 56 

### TITLE: WINDOWS - FIXED WINDOWS - INSPECTION OF WINDSHIELD HEATING CONNECTORS MODIFICATION No.: None This page transmits Revision No.01 of Service Bulletin No.A340-56-5002 ADDITIONAL WORK **CONF ALL No additional work is required by this revision for aircraft modified by any previous issue. REASON Revision No. 01 issued to: - change the compliance from recommended to mandatory - revise the thresholds - remove the spares inspection requirement CHANGES SUMMARY REASON/DESCRIPTION/OPERATIONAL CONSEQUENCES REASON UPDATED R GENERAL EVALUATION GENERAL EVALUATION TABLE UPDATED R EFFECTIVITY OPERATOR LIST UPDATED R APPENDICES APPENDICES UPDATED R PLANNING INFORMATION EFFECTIVITY EFFECTIVITY RELATED INFORMATION UPDATED R REASON Objective/Action OBJECTIVE/ACTION UPDATED R COMPLIANCE Classification CLASSIFICATION UPDATED R DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 1 5

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# @A340-500/600 SERVICE BULLETIN REVISION TRANSMITTAL SHEET Accomplishment Timescale ACCOMPLISHMENT TIMESCALE UPDATED R MANPOWER MANPOWER UPDATED R MATERIAL INFORMATION MATERIAL - PRICE AND AVAILABILITY Procurement Addresses PROCUREMENT ADDRESSES UPDATED R Price and Availability PRICE AND AVAILABILITY UPDATED R INDUSTRY SUPPORT INFORMATION INDUSTRY SUPPORT INFORMATION UPDATED R ACCOMPLISHMENT INSTRUCTIONS TASK 565002- 832-801-001-Inspection TASK SOLUTION UPDATED CAUTION UPDATED R Subtask 565002-832-001-001 SUBTASK SOLUTION UPDATED CAUTION UPDATED R TASK 565002- 833-801-001-Repair Subtask 565002-960-001-001 SUBTASK SOLUTION UPDATED NOTE UPDATED R Fig. A-FBBAA Fig. A-FBBAA Sheet 01 SHEET UPDATED R Appendix 01 : List of Windshield Serial Numbers Appendix 02 : Inspection Report APPENDIX CONTENT APPENDIX CONTENT UPDATED R Appendix 03 : Inspection Report APPENDIX CONTENT APPENDIX CONTENT UPDATED R FILLING INSTRUCTIONS This Service Bulletin has been generated electronically and is reissued as a complete document. Replace the complete document. Put this Revision Transmittal Sheet in front of the Service Bulletin. HISTORY OF PREVIOUS REVISIONS No previous revision REVISION SEQUENCE ORIGINAL: May 04/10 REVISION No. : 01 - Feb 08/12

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 2 5

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# @A340-500/600 SERVICE BULLETIN SUMMARY AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX FRANCE Tel : (33) 5 61 93 33 33 Telex : AIRBU 530526F Fax : (33) 5 61 93 42 51 This summary is for information only and is not approved for modification of the aircraft. 

# MANDATORY MANDATORY MANDATORY
ATA SYSTEM: 56 

### TITLE: WINDOWS - FIXED WINDOWS - INSPECTION OF WINDSHIELD HEATING CONNECTORS **CONF ALL MODIFICATIONS None REASON/DESCRIPTION/OPERATIONAL CONSEQUENCES Several airlines have reported cases of burning smell and/or smoke in the cockpit during aircraft cruise phase leading in some cases to diversion. Findings have shown that the cause of these events is the burning of the windshield connector terminal block. The majority of all reported events were associated to an Electronic Centralized Aircraft Monitoring (ECAM) warning "A.ICE L(R) WSHLD HEAT", leading to an automatic power supply shut-off by the Window Heat Computer (WHC). This Service Bulletin requests performing a detailed visual inspection of the LH/RH Saint-Gobain Sully (SGS) windshields (FINs 3DG1 and 3DG2) to check if Part Number (PN) and Serial Number (SN) are within affected batch and if yes the windshield shall be replaced. Accomplishment of this Service Bulletin will prevent potential overheating in the windshield electrical connector and will ensure an effective windshield heating system. GENERAL EVALUATION EVALUATION TABLE COMPLIANCE MANDATORY (1) CANCELS INSPECTION SB NO POTENTIAL AD YES A/C OPERATION AFFECTED NO RELIABILITY AFFECTED NO PAX COMFORT AFFECTED NO COST SAVING NO LROPS AFFECTED NO STRUCTURAL LIFE EXTN NO VENDOR SB INVOLVED NO NOTE (1) : Service Bulletin must be accomplished. DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 1 5

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# @A340-500/600 SERVICE BULLETIN SUMMARY MATERIAL PRICE INFORMATION MATERIAL PRICE INFORMATION TABLE MATERIAL SET QTY PER A/C PRICE PER A/C (USD) MAIN PARTS Equipment BFEA01 1 See SB Windshield EFFECTIVITY This Service Bulletin is applicable to this (these) operator(s) :

06U 62X 70U 72W 79W CES CHH DLH ETD HFY IBE QAF QTR SAA SIA SOR TAM THA UAE VIR CONCURRENT REQUIREMENTS None REFERENCES / REPERCUSSIONS TFU 30.42.00.008 OEB None AOT None SIL None LINE MAINTENANCE AFFECTED No LIFE LIMIT None OTHER OIT 999.0051/09 NATURE OF THE WORK AIRCRAFT YES EQUIPMENT NO HARD NO SOFT NO OBRM NO MANPOWER Task 565002-832-801-001: Inspection TOTAL MANHOURS 2.00 ELAPSED TIME (HOURS) 2.00 Task 565002-833-801-001: Repair TOTAL MANHOURS 9.50 ELAPSED TIME (HOURS) 9.50 APPENDICES Appendix 01 : List of Windshield Serial Numbers Appendix 02 : Inspection Report DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 2 5

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# @A340-500/600 SERVICE BULLETIN SUMMARY Appendix 03 : Inspection Report **CONF ALL

AREAS TO BE INSPECTED 

### A



## A
F_SB_565002_5_SAAA_01_01 3DG2

3DG1

Figure A-FSAAA - Sheet 01 DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 3 5

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# @A340-500/600 SERVICE BULLETIN SUMMARY

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# @A340-500/600 SERVICE BULLETIN
AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX FRANCE Tel : (33) 5 61 93 33 33 Telex : AIRBU 530526F Fax : (33) 5 61 93 42 51



# MANDATORY MANDATORY MANDATORY
ATA SYSTEM: 56 

### TITLE: WINDOWS - FIXED WINDOWS - INSPECTION OF WINDSHIELD HEATING CONNECTORS MODIFICATION No.: None This document contains AIRBUS PROPRIETARY INFORMATION and shall at all times remain the property of AIRBUS; no intellectual property right or licence is granted by AIRBUS in connection with any information contained in it. It is delivered on the express condition that said document and the information contained in it shall be treated as confidential, shall not be used for any purpose other than that for which it is hereby delivered. It shall not be disclosed in whole or in part to third parties and shall not be duplicated in any manner (except for the purposes of performing the tasks described hereunder and provided that any recipient of such document shall comply with the conditions herein), without AIRBUS prior written consent. 1. PLANNING INFORMATION **CONF ALL A. EFFECTIVITY (1) Models 340-541 340-542 340-642 (2) Effectivity by MSN 0371 0376 0383 0391 0394 0410 0416-0417 0426 0431 0436 0440 0445 0449 0453 0457 0460 0464 0468 0471 0475 0478 0482 0485 0488 0492 0495 0499 0514 0517 0520 0523 0531 0534 0537 0540 0543 0547 0557 0560 0563 0566 0569 0572 0575 0577 0580 0583 0586 0601 0604 0606 0608 0611 0615 0617 0619 0622 0624 0626 0628 0630 0639 0672 0677 0681 0685 0689 0694 0698 0702 0706 0710 0715 0719 0723 0727 0736 0740 0744 0748 0753 0757 0761-0768 0771 0775 0779 0783 0787 0790 0794 0798 0804 0812 0829 0837 0846 0848 0870 0886 0894 0897 0902 0910 0912 0917 0924 0929 0933 0953 0960 0972 0981 0987 0993 1005 1017 1030 1040 1079 1091 1102 1122

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 1 5

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# @A340-500/600 SERVICE BULLETIN (3) Effectivity by Operator The Operator/MSN relationship is provided for information only and is correct at the time of issue in accordance with the information available to AIRBUS. Any future changes resulting from transfer of an aircraft from one operator to another will not be reflected in this list unless the Service Bulletin is revised for another reason. OPERATOR MSN 06U 1091 1102 62X 0779 70U 0902 72W 0917 79W 0924 CES 0468 0488 0514 0577 0586 CHH 0436 0453 0475 DLH 0482 0517 0523 0537 0540 0543 0566 0569 0580 0583 0762 0763 0767 0771 0790 0794 0812 0846 0848 0897 0972 0981 0987 1005 ETD 0748 0757 0761 0783 0829 0837 0870 0929 0933 1030 1040 HFY 0910 0912 IBE 0431 0440 0460 0601 0604 0606 0617 0619 0672 0702 0727 0744 0960 0993 1017 1079 1122 QAF 0495 QTR 0715 0740 0766 0798 SAA 0410 0417 0426 0531 0534 0547 0557 0626 0630 SIA 0478 0492 0499 0560 0563 SOR 0886 0894 TAM 0445 0464 THA 0624 0628 0677 0681 0689 0698 0710 0719 0775 0953 UAE 0394 0457 0471 0485 0520 0572 0608 0611 0685 0694 VIR 0371 0376 0383 0391 0416 0449 0575 0615 0622 0639 0706 0723 0736 0753 0764 0765 0768 0787 0804 (4) Configuration by MSN MSN CONFIGURATION 0371 0376 0383 0391 0394 0410 0416 0417 0426 0431 0436 0440 0445 0449 0453 0457 0460 0464 0468 0471 0475 0478 0482 0485 0488 0492 0495 0499 0514 0517 0520 0523 0531 0534 0537 0540 0543 0547 0557 0560 0563 0566 0569 0572 0575 0577 0580 0583 0586 0601 0604 0606 0608 0611 0615 0617 0619 0622 0624 0626 0628 0630 0639 0672 0677 0681 0685 0689 0694 0698 0702 0706 0710 0715 0719 0723 0727 0736 0740 0744 0748 0753 0757 0761 0762 0763 0764 0765 0766 0767 0768 0771 0775 0779 0783 0787 0790 0794 0798 0804 0812 0829 0837 0846 0848 0870 0886 0894 0897 0902 0910 0912 0917 0924 0929 0933 0953 0960 0972 0981 0987 0993 1005 1017 1030 1040 1079 1091 1102 1122 001

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 2 5

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# @A340-500/600 SERVICE BULLETIN (5) Configuration definition **CONF 001 Config. 001 is valid for all the aircraft given in the effectivity of this Service Bulletin as a standard configuration. (6) Material Effectivity MATERIAL QTY PER A/C SEE NOTES Equipment BFEA01 1 B. CONCURRENT REQUIREMENTS None C. REASON (1) History Several airlines have reported cases of burning smell and/or smoke in the cockpit during aircraft cruise phase leading in some cases to diversion. Findings have shown that the cause of these events is the burning of the windshield connector terminal block. The majority of all reported events were associated to an Electronic Centralized Aircraft Monitoring (ECAM) warning "A.ICE L(R) WSHLD HEAT", leading to an automatic power supply shut-off by the Window Heat Computer (WHC). (2) Objective/Action This Service Bulletin requests performing a detailed visual inspection of the LH/RH Saint-Gobain Sully (SGS) windshields (FINs 3DG1 and 3DG2) to check if Part Number (PN) and Serial Number (SN) are within affected batch and if yes the windshield shall be replaced. (3) Advantages Accomplishment of this Service Bulletin will prevent potential overheating in the windshield electrical connector and will ensure an effective windshield heating system. (4) Operational/Maintenance Consequences None D. DESCRIPTION To accomplish this Service Bulletin it is necessary to : Task 565002-832-801-001: Inspection (1) Do a Detailed Visual Inspection of the SGS Windshields (FINs 3DG1 and 3DG2) on Aircraft DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 3 5

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# @A340-500/600 SERVICE BULLETIN Task 565002-833-801-001: Repair (1) Replace the Affected SGS Windshield(s) E. COMPLIANCE (1) Classification MANDATORY: Service Bulletin must be accomplished. (2) Accomplishment Timescale Identification of the windshields has to be performed within 1200 Flight Hours (FH) after issuance of this Service Bulletin. Replacement of windshield(s) has to be performed within 9 months from the Service Bulletin revision 01 issuance date. This Service Bulletin has been classified Mandatory by the issue of an Airworthiness Directive (AD) published by the European Aviation Safety Agency (EASA). The AD must be used as the reference document for the mandated accomplishment timescale. F. APPROVAL Approved under EASA Design Organisation Approval No. EASA 21J.031. If an aircraft listed in the effectivity has a modification or repair embodied that is not of AIRBUS origin, and which affects the content of this Service Bulletin, the operator is responsible for obtaining approval by its airworthiness authority for any adaptation necessary before incorporation of the Service Bulletin. G. MANPOWER The manpower estimates given in this Service Bulletin are based on the direct labor cost to do the work. These estimates assume that the work will be done by experienced personnel, and may need to be revised upwards to suit operator’s circumstances. The estimates do not include the time to prepare, plan or inspect the work. Manufacture and procurement of parts and tools, drying times for paints, sealants, etc., and general administration work are also not included. Task 565002-832-801-001: Inspection Get Access 0.50 On Aircraft Do a Detailed Visual Inspection of the SGS Windshields (FINs 3DG1 and 3DG2) on Aircraft 1.00 Close-Up 0.50 TOTAL MANHOURS 2.00 ELAPSED TIME (HOURS) 2.00 Task 565002-833-801-001: Repair Get Access 1.00 On Aircraft DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 4 5

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# @A340-500/600 SERVICE BULLETIN
Task 565002-833-801-001: Repair Replace the Affected SGS Windshield(s) 7.00 Tests 0.50 Close-Up 1.00 TOTAL MANHOURS 9.50 ELAPSED TIME (HOURS) 9.50 NOTE: The manhours given in the repair task is only for the replacement of one windshield. H. WEIGHT AND BALANCE Not Changed I. ELECTRICAL LOAD DATA Not Changed J. REFERENCES

Aircraft Maintenance Manual (AMM) 12-34-24 25-13-44 52-10-00 56-11-11 Elec. Std. Practices Manual (ESPM) 20-55-00 K. PUBLICATION AFFECTED None L. INTERCHANGEABILITY/MIXABILITY Not Applicable M. SPARES None

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# @A340-500/600 SERVICE BULLETIN

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# @A340-500/600 SERVICE BULLETIN
2. MATERIAL INFORMATION **CONF ALL A. MATERIAL - PRICE AND AVAILABILITY (1) Procurement Addresses Equipment BFEA01 Vendor parts are to be procured from : SAINT-GOBAIN SULLY 16 ROUTE D’ISDES 45600 SULLY SUR LOIRE FRANCE (2) Price and Availability

Equipment BFEA01 No Airbus kit will be provided. B. INDUSTRY SUPPORT INFORMATION Procurement terms for the equipment must be negotiated with the equipment supplier. C. LIST OF COMPONENTS No Kit D. LIST OF MATERIALS - OPERATOR SUPPLIED (1) Consumable Materials None (2) Components None (3) Equipment Equipment BFEA01 ITEM NEW PART N ̊ QTY (UM) KEYWORD ITEM OLD PART N ̊ INT SEE NOTES SPSA340-1-4-1A 1 WINDSHLD (1) (2) SPSA340-2-4-1A 1 WINDSHLD (1) (2) NOTE (1): The quantity and the part number/serial number of windshield to be repaired depends on the number of affected windshields to be replaced. NOTE (2): The operator must get it from : SAINT-GOBAIN SULLY 16 ROUTE D’ISDES 45600 SULLY SUR LOIRE DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 7 5

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# @A340-500/600 SERVICE BULLETIN
FRANCE E. PARTS TO BE RE-IDENTIFIED BY OPERATOR None F. TOOLING (1) Tooling - Price and Availability None (2) Tools To accomplish this Inspection Service Bulletin it is necessary to use the tools listed in AMM Task 56-11-11-000-801 and AMM Task 56-11-11-400-801. (3) Special Tools None

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# @A340-500/600 SERVICE BULLETIN
3. ACCOMPLISHMENT INSTRUCTIONS Task 565002-832-801-001 - Inspection WARNING: MAKE SURE THAT YOU OBEY ALL THE WARNINGS AND ALL THE CAUTIONS INCLUDED IN THE REFERENCED PROCEDURES. CAUTION: ALWAYS OBEY THE PRECAUTIONS THAT FOLLOW TO KEEP ELECTRICAL WIRING IN A SATISFACTORY CONDITION (ELECTRICALLY AND MECHANICALLY SERVICEABLE). WHEN YOU DO MAINTENANCE WORK, REPAIRS OR MODIFICATIONS, ALWAYS KEEP ELECTRICAL WIRING, COMPONENTS AND THE WORK AREA AS CLEAN AS POSSIBLE. TO DO THIS: - PUT PROTECTION, SUCH AS PLASTIC SHEETING, CLOTHS, ETC; AS NECESSARY ON WIRING AND COMPONENTS. - REGULARLY REMOVE ALL SHAVINGS, UNWANTED MATERIAL AND OTHER CONTAMINATION. THESE PRECAUTIONS WILL DECREASE THE RISK OF CONTAMINATION AND DAMAGE TO THE ELECTRICAL WIRING INSTALLATION. IN CASE OF CONTAMINATION REFER TO ESPM 20-55-00. CAUTION: WINDSHIELD(S) WHOSE SN IS(ARE) LISTED IN : Appendix 01 : List of Windshield Serial Numbers WITHOUT A SUFFIX "U" MUST BE PUT IN QUARANTINE TO AVOID AN INSTALLATION ON AIRCRAFT. Task Associated Data Zone 210 Modified FIN 3DG1 3DG2 Manpower TOTAL MANHOURS 2.00 ELAPSED TIME (HOURS) 2.00 A. GENERAL (1) Subtask 565002-839-001-001 - Administrative Manpower Resources Skills NON SPECIFIC (a) Write in the applicable aircraft records that you have done all the work given in this Service Bulletin.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 9 5

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# @A340-500/600 SERVICE BULLETIN
B. PREPARATION (1) Subtask 565002-941-001-001 - Job Set-up Manpower Resources Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 12-34-24-860-802 Task 25-13-44-000-802 Task 52-10-00-010-801 (a) Make sure that the aircraft is electrically grounded (Refer to AMM Task 12-34-24-860-802). (b) Put the access platform(s) in position. (c) Open the FWD passenger/crew door 831 or 841 (Refer to AMM Task 52-10-00-010-801). C. PROCEDURE (1) Subtask 565002-832-001-001 - Do a Detailed Visual Inspection of the SGS Windshields (FINs 3DG1 and 3DG2) on Aircraft Work Zones and Access Panels Zone Access/Work location 210 Manpower Resources Manhours 1.00 Minimum number of person 1 Subtask elapsed time 1.00 Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 25-13-44-000-802 Task 25-13-44-400-802 Fig. A-FBAAA Areas to be Inspected Sheet 01 Fig. A-FBBAA Flow Chart Sheet 01
CAUTION: WINDSHIELD(S) WHOSE SN IS(ARE) LISTED IN : Appendix 01 : List of Windshield Serial Numbers WITHOUT A SUFFIX "U" MUST BE PUT IN QUARANTINE TO AVOID AN INSTALLATION ON AIRCRAFT. (a) Remove the panel(s) necessary to access to the areas to be inspected (Refer to AMM Task 25-13-44-000-802). (b) For the inspection area, refer to Fig. A-FBAAA Sheet 01

. DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 10 5

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# @A340-500/600 SERVICE BULLETIN (c) Do a Detailed Visual Inspection of the SGS windshields (FINs 3DG1 and 3DG2), refer to Fig. A-FBBAA Sheet 01 and Appendix 01 : List of Windshield Serial Numbers

. (d) Install the panel(s) removed for access (Refer to AMM Task 25-13-44-400-802). (e) For the inspection report, refer to Appendix 02 : Inspection Report

. D. TEST None E. CLOSE-UP (1) Subtask 565002-942-001-001 - Close-up Manpower Resources Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 25-13-44-400-802 Task 52-10-00-410-801 (a) Close the FWD passenger/crew door 831 or 841 (Refer to AMM Task 52-10-00-410-801). (b) Remove the access platform(s). (c) Restore the systems and the aircraft to normal operating conditions.

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# @A340-500/600 SERVICE BULLETIN Task 565002-833-801-001 - Repair WARNING: MAKE SURE THAT YOU OBEY ALL THE WARNINGS AND ALL THE CAUTIONS INCLUDED IN THE REFERENCED PROCEDURES. CAUTION: ALWAYS OBEY THE PRECAUTIONS THAT FOLLOW TO KEEP ELECTRICAL WIRING IN A SATISFACTORY CONDITION (ELECTRICALLY AND MECHANICALLY SERVICEABLE). WHEN YOU DO MAINTENANCE WORK, REPAIRS OR MODIFICATIONS, ALWAYS KEEP ELECTRICAL WIRING, COMPONENTS AND THE WORK AREA AS CLEAN AS POSSIBLE. TO DO THIS: - PUT PROTECTION, SUCH AS PLASTIC SHEETING, CLOTHS, ETC; AS NECESSARY ON WIRING AND COMPONENTS. - REGULARLY REMOVE ALL SHAVINGS, UNWANTED MATERIAL AND OTHER CONTAMINATION. THESE PRECAUTIONS WILL DECREASE THE RISK OF CONTAMINATION AND DAMAGE TO THE ELECTRICAL WIRING INSTALLATION. IN CASE OF CONTAMINATION REFER TO ESPM 20-55-00. Task Associated Data Zone 210 Modified FIN 3DG1 3DG2 Access Door 831 841 Manpower TOTAL MANHOURS 9.50 ELAPSED TIME (HOURS) 9.50 A. GENERAL (1) Subtask 565002-839-002-001 - Administrative Manpower Resources Skills NON SPECIFIC (a) Write in the applicable aircraft records that you have done all the work given in this Service Bulletin. B. PREPARATION (1) Subtask 565002-941-002-001 - Job Set-up Manpower Resources Skills NON SPECIFIC
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 13 5

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# @A340-500/600 SERVICE BULLETIN

References Aircraft Maintenance Manual (AMM) Task 12-34-24-860-802 Task 52-10-00-010-801 Task 56-11-11-000-801 (a) Make sure that the aircraft is electrically grounded (Refer to AMM Task 12-34-24-860-802). (b) Put the access platform(s) in position. (c) Open the FWD passenger/crew door 831 or 841 (Refer to AMM Task 52-10-00-010-801). (d) Do the preparation procedure as specified in the removal of the windshields (Refer to AMM Task 56-11-11-000-801). C. PROCEDURE (1) Subtask 565002-960-001-001 - Replace the Affected SGS Windshield(s) Work Zones and Access Panels Zone Access/Work location 210 Access Door 831, Door 841 Manpower Resources Manhours 7.00 Minimum number of person 2 Subtask elapsed time 7.00 Skills AIRFRAME Material necessary to do the job Equipment BFEA01 ITEM NEW PART N ̊ QTY (UM) KEYWORD SEE NOTES SPSA340-1-4-1A 1 WINDSHLD (1) (2) SPSA340-2-4-1A 1 WINDSHLD (1) (2) NOTE (1): The quantity and the part number/serial number of windshield to be repaired depends on the number of affected windshields to be replaced. NOTE (2): The operator must get it from : SAINT-GOBAIN SULLY 16 ROUTE D’ISDES 45600 SULLY SUR LOIRE FRANCE References Aircraft Maintenance Manual (AMM) Task 56-11-11-000-801 Task 56-11-11-400-801 DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 14 5

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# @A340-500/600 SERVICE BULLETIN (a) Remove : Refer to AMM Task 56-11-11-000-801 FIN 3DG2 1 Windshield SPSA340-1-4-1A Discard and/or FIN 3DG1 1 Windshield SPSA340-2-4-1A Discard (b) Install : Refer to AMM Task 56-11-11-400-801 FIN 3DG2 1 Windshield SPSA340-1-4-1A and/or FIN 3DG1 1 Windshield SPSA340-2-4-1A NOTE: The new windshield must not have a SN listed in Appendix 01 but could have a SN listed in Appendix 01 with a suffix "U". (c) Send the affected windshield(s) and the following informations : - operator - aircraft MSN - Time Since New (TSN) - FH - Flight Cycles (FC) - Time Since Installation (TSI) - removal date to the following address : SAINT-GOBAIN SULLY 16 ROUTE D’ISDES 45600 SULLY SUR LOIRE FRANCE

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# @A340-500/600 SERVICE BULLETIN
D. TEST (1) Subtask 565002-700-001-001 - Testing Manpower Resources Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 56-11-11-400-801 (a) Remove the safety clips and tags and close the circuit breakers as specified after the installation of the windshields (Refer to AMM Task 56-11-11-400-801). (b) Do the test procedure as specified after the installation of the windshields (Refer to AMM Task 56-11-11-400-801). E. CLOSE-UP (1) Subtask 565002-942-002-001 - Close-up Manpower Resources Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 52-10-00-410-801 Task 56-11-11-400-801 (a) Make sure that the work areas are clean and clear of tools and other items of equipment. (b) Do the close-up procedure as specified after the installation of the windshields (Refer to AMM Task 56-11-11-400-801). (c) Close the FWD passenger/crew door 831 or 841 (Refer to AMM Task 52-10-00-410-801). (d) Remove the access platform(s). (e) Restore the systems and the aircraft to normal operating condition.

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# @A340-500/600 SERVICE BULLETIN

**CONF ALL



### A **C**

**C B** 

**B** 3DG2 3DG1

**NOTE:** DETAILED VISUAL INSPECTION DO THE INSPECTION WITH DETAIL C FIRST, IF MISSING OR NOT READABLE, USE DETAIL B. 

## B **A**

**C**

F_SB_565002_5_BAAA_01_02 Figure A-FBAAA - Sheet 01 Areas to be Inspected DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 17 5

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# @A340-500/600 SERVICE BULLETIN

**CONF ALL

QUESTION ACTION FINDING AND PN SPS A340−1−4−1A (FIN 3DG2)

APPENDIX 1 WITHOUT "U" AT NO YES

CONTACT AIRBUS FOR RETROFIT ORGANIZATION PURPOSE DO A CHECK OF THE SERIAL NUMBERS (SN) OF THE SGS WINDSHIELD PART NUMBER (PN) SPS A340−2−4−1A (FIN 3DG1)

REMOVE WINDSHIELD PN SPS A340−1−4−1A AND/OR SPS A340−2−4−1A AT THE THRESHOLD GIVEN IN THE PLANNING INFORMATION PARAGRAPH E.(2). DO A DETAILED VISUAL INSPECTION OF THE SAINT−GOBAIN/SULLY (SGS) WINDSHIELD (FINs 3DG1 AND 3DG2)

SN LISTED IN THE END OF SN

REFER TO AMM 56−11−11−000−801 BEFORE 9 MONTHS

INSTALL WINDSHIELD WHOSE SN IS NOT LISTED IN THE TABLE IN APPENDIX 1 OR LISTED IN THE TABLE WITH "U" AT THE END OF SN REFER TO AMM 56−11−11−400−801 REFER TO APPENDIX 02

NO FURTHER ACTION

RETURN WINDSHIELD REMOVED TO SGS SEND TO AIRBUS THE INSPECTION REPORT

REFER TO APPENDIX 03

NO FURTHER ACTION SEND TO AIRBUS THE INSPECTION REPORT REFER TO APPENDIX 02

F_SB_565002_5_BBAA_01_04 Figure A-FBBAA - Sheet 01 Flow Chart DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 18 5

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# @A340-500/600 SERVICE BULLETIN Appendix 01 : List of Windshield Serial Numbers **CONF ALL List of Windshield Serial Numbers

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 1 5

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# @A340-500/600 SERVICE BULLETIN Appendix 01 : List of Windshield Serial Numbers

**CONF ALL

F_SB_565002_5_AAAA_01_02 Figure A-FAAAA - Sheet 01 List of Windshield Serial Numbers DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 2 5

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# @A340-500/600 SERVICE BULLETIN Appendix 01 : List of Windshield Serial Numbers

**CONF ALL

F_SB_565002_5_AAAA_02_02 Figure A-FAAAA - Sheet 02 List of Windshield Serial Numbers DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 3 5

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# @A340-500/600 SERVICE BULLETIN Appendix 01 : List of Windshield Serial Numbers

This Page Intentionally Left Blank

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 4 5

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# @A340-500/600 SERVICE BULLETIN Appendix 02 : Inspection Report **CONF ALL The results of the inspection, including no findings, replacement or actions to be done, must be forwarded to AIRBUS Department SEEE4, on the attached inspection report sheet. AIRBUS CUSTOMER SERVICES ENGINEERING BLEED SYSTEMS 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX France Fax : (33) 5 61 93 36 14

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 1 5

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# @A340-500/600 SERVICE BULLETIN Appendix 02 : Inspection Report

**CONF ALL

SERVICE BULLETIN No. : A/C MSN :

SPARE : A340−56−5002 DATE OF INSPECTION : INSPECTION METHOD : DETAILED VISUAL INSPECTION **INSPECTION REPORT**

FIN 3DG2

PN IDENTIFICATION

SN IDENTIFICATION 3DG1 FLIGHT CYCLES : FLIGHT HOURS :

F_SB_565002_5_ADAA_01_00 Figure A-FADAA - Sheet 01 Inspection Report DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 2 5

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# @A340-500/600 SERVICE BULLETIN Appendix 03 : Inspection Report **CONF ALL The results of the inspection, including no findings, replacement or actions to be done, must be forwarded to AIRBUS Department SEEE4, on the attached inspection report sheet. AIRBUS CUSTOMER SERVICES ENGINEERING BLEED SYSTEMS 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX France Fax : (33) 5 61 93 36 14

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 1 5

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# @A340-500/600 SERVICE BULLETIN Appendix 03 : Inspection Report

**CONF ALL

SERVICE BULLETIN No. : A/C MSN :

SPARE : A340−56−5002 DATE OF INSPECTION : INSPECTION METHOD : DETAILED VISUAL INSPECTION **INSPECTION REPORT**

FLIGHT CYCLES : FLIGHT HOURS :

F_SB_565002_5_ACAA_01_00 FIN 3DG2

FLIGHT HOURS OF AFFECTED

REPLACEMENT OF WINDSHIELD

NEW PN/SN INSTALLED 3DG1

YES

NO YES NO WINDSHIELD(S) FLIGHT CYCLES OF AFFECTED WINDSHIELD(S)

Figure A-FACAA - Sheet 01 Inspection Report DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 2 5

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# @A340-500/600 SERVICE BULLETIN REPORTING SHEET 

### TITLE: WINDOWS - FIXED WINDOWS - INSPECTION OF WINDSHIELD HEATING CONNECTORS MODIFICATION No.: None Please complete the appropriate item (A or B): A - SB WILL BE embodied YES/NO (if NO please comment) If YES, aircraft concerned (as per SB effectivity by default) and planned dates (month/year) of embodiment:

B - SB HAS BEEN embodied on aircraft: Operator comments:
From Airline: Name/Title: Signature: Date: If operational documentation is affected (see Paragraph 1.K of this SB): If information is needed prior to next normal revision or prior to SB embodiment, please indicate required service(s): Either: Modification Operational Impact (MOI), if available YES/NO Or : Intermediate revision YES/NO Important Information: This SB will only be incorporated in your maintenance and operational documentation if this sheet is returned to Airbus and signed by a duly authorised representative. With the next feasible revision, this will result in - Updating of maintenance documentation to show pre and post SB data. - Updating of maintenance and operational documentation to show post SB data after embodiment. If this SB requires previous or simultaneous accomplishment of other SBs, Airbus shall automatically include them in the manual revisions. Refer to SIL 00-037 for detailed information. Please return this completed sheet to: AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX FRANCE Attn: SDC32 Technical Data and Documentation Services FAX: (+33) 5 61 93 28 06 e-mail: sb.reporting@airbus.com or via your Resident Customer Support Office. Alternatively, SB lists via letters or fax are also accepted.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 1 5

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# @A340-500/600 SERVICE BULLETIN QUALITY PERCEPTION FORM Use this form to tell us what is your perception of the quality of this Service Bulletin. The reported data that you provide us will be used to analyse areas of difficulties and to take corrective action to further improve the quality of our Service Bulletins. We thank you for the time you have taken in completing this form. (Please rate on a scale of 1 to 4, with 4 being the highest score) - Quality rating of this SB 4321 - Quality rating of the Accomplishment Instructions 4321 - Quality rating of the Illustrations 4321 - Is this SB easy to understand ? Y/N If you have had difficulties in the accomplishment of this SB please quote below the area(s) and give a short description of the issue. Planning Material Instructions X Effectivity X Kit content X Preparation X Reason X List of Materials Operator Supplied X Mod/Inspection X Manpower X Industry support X Test X References X Re-identification X Close-Up X Publication X Tooling X Illustrations Comments:

Operator: Date: Name/Title: Please return this form to: AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX FRANCE Attn : SEM4 Service Bulletins Management FAX : (33) 5 61 93 42 51 Or via your Resident Customer Support Office.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 01 - Feb 08/12 Page: 1 5

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