**GAO-10-963**                      Published: Sep 24, 2010. Publicly Released: Oct 25, 2010.                  

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## Highlights

In September 2006, the Internal Revenue Service (IRS) started the private debt collection (PDC) program for using private collection agencies (PCA) to help collect some unpaid tax debts. Aware of concerns that PCAs might cost more than using IRS staff, IRS began studying the collection costs and performance of PCAs and IRS. In March 2009, IRS announced that it would not renew its PCA contracts based on the study and announced plans for increasing collection staffing. As requested, GAO is reporting on whether (1) the study was sound as primary support for IRS's PDC decision and (2) IRS has planned or made changes to its collection approach based on its PCA experience and PDC study. GAO compared IRS's study to federal and other guidance on what should be included in analyses to support program decisions and analyzed IRS's changes given expectations that IRS would consider PCAs' best practices.

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## Topics

Tax Policy and Administration

Best practicesCost analysisDebt collectionDocumentationEvaluation criteriaFinancial analysisProgram evaluationTax administrationTax administration systemsTaxesTaxpayersProgram goals or objectives