From: To: 

### ceo Subject: Date: Attachments: 

### Kevin, :".":'~t•.

# ,nn-:Ct\fT

# OF

Jamie Koolltefc
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### 1.'~J)np-'-IA'I-'nJ.,

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## lv,': SChlemmer KevlntOSD
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### corn. Martin MlchaeJ COSP. T@yis Qtdst" Dravlan C..ant(dgaot@greMyi!JejDs.orio"~ l...-fl.', ih.":I'\ ••. i Ab@Dl5Oo 

### 0.abramson@flytupelocom): Michael Mooney (mldlael.moOney@sjxelronsulting,cgm); 

### Bapy Griffith (banyg@fMhesboalsmm) 

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### ,:r: c 0 5ervice Reduetlon to Tupelo and Greenville ','I"; ;:....U -,) ,- 

## !2:5Lt Wednesday, February 05, 2014 9:30:46 AM Ajrnprt Ietter 1-24-2014 PDF Wp-GLH REDUCTIONS pdf



### Asyou know, Mayor Shelton ofthe CityofTupelo contacted us,in conjunction with Mayor Coxof the Cityof Greenville, Mississippi, offering to support a reduction in serviceto assistin difficulties related to pilot staffing. We haveworked with both communities through their airport directors and their consultant in order to come to anagreement on a reduced schedule. The revised schedule reducesSilver'sservice from 

### 18flights perweekto 

### 12,while maintaining the flight times identified ascritical bythe communities in the letter. Boththe letter and our proposed schedule are attached. Although we alsoapproached leadersfrom Muscle Shoals,Alabamawith asimilar request, the resulting schedule of that scenariowas not deemed acceptable to the communities, andthat proposal was removed from consideration. Atthis time, we anticipate nochangeto the schedule at Muscle Shoals. We are prepared to operate the revised schedule on March 

### 3,2014through September 

### 30,2014, the end date of our award. With the Department's agreement, we lookforward to preparing for this change immediately. Best Regards, 

## Jamie Kogutek 

# I Director, Network & Schedule Planning 

# OSil,!.~!

Air Transport World Regional Airline of the Year2013 Conde Nost Traveller's Top 10 Best U.S.Airline, 2013


### Email:jamje kogutek@sj!yerairwayscom 

### Office: 

### +1954-302,5929 Mobile: 

### +1954,294-1422

# City ofTupelo
Jason L. Shelton 

## Mayor

COUNCIL Markel Whittington Ward One Lynn Bryan Ward Two James (Jim) Newell Ward Three Nettie Y. Davis Ward Four Buddy Palmer Ward Five Mike Bryan Ward Six Willie Jennings Ward Seven January24,2014 Mr. Travis Christ Chief Commercial Officer Silver Airways 1100 LeeWagener Blvd. Suite 212 Fort Lauderdale, FL33315 Dear Mr. Christ, This is ajoint letter from the Mayors of Greenville and Tupelo, Mississippi to Silver Airways requesting an adjustment in the existing pattern of airservice provided by Silver Airways to our two cities. Silver Airways assumed the Essential Air Service (EAS)contract at both Tupelo and GreenviJIeairports on October 1, 2012. The Department of Transportation EASaward to Silver called for 18 round trips flights per week on a routing of Greenville - Tupelo - Atlanta, using SF-340turboprop equipment. The subsidy level was set at $7,044,795 annually, based on the projected Silver operating statistics presented in the carrier's EA5bid. Foravariety of reasons} Silver service got off to avery uneven start in late 2012, with numerous canceled and delayed flights and the delayed and then flawed introduction of booking display on the Delta.com website. Also, Silver used the reservations system of Island Air for approximately the first eight months of service, and then switched to its own identity and reservations system in June of 2013. To the carrier's credit. operational performance did improve gradually during 2013 and was within acceptable airline service norms during late summer and early fall of 2013. However, since mid-November the operational performance of Silver Airways in our two cites has declined significantly. Flight schedules are now unreliable and customer service, which is critical when operations are unreliable, has declined to the point where both airports and city offices are flooded with complaints about local air service. We do not want this to continue and we assume SilverAirways feels the same way. We do appreciate that changes in the FAAregulations regarding pilot qualification and duty and rest time have impacted Silver Airways. We also appreciate that Silver is publishing athree flight per day schedule and rarely operating three flights aday and often operating flights late. The result isa further decline in passenger traffic and further damage to Silver's already damaged brand reputation in our cities. This situation is not good for our two cities or for Silver Airways or for the tax payers regarding subsidy expense. After consultation with the DOT EASOffice, our two cities believe that one immediate step that would help this situation would be an orderly reduction in Silver service from the current 36fIlghts per week on the one stop routing to a24flights perweek schedule. This new schedule would retain the overnight flight pairing that starts in Greenville early in the morning and returns to Greenville late in the evening. The new schedule would then just operate one midday round trip on an ATl - TUP - GlH - TUP - ATl routing. Service would be twice a day on that schedule Monday through Fridaywith one trip on that routing on each Saturday and each Sunday. 

### 71 East Troy St. •P.O. Box 1485 • Tupelo, Mississippi 38802-1485.662-841-6513 •Fax 662-840-2075Page2
~hiSwould saveSilver almost five hours of airplane flight time per day and free up an airplane for roughly SIXhours aday. We assume this would help the carrier with pilot shortages and whatever else in the way of operational challenges the carrier faceson its Atlanta operations. It

### isnot typical for any city to request a reduction in its air service. Typically. ascity officials, we seekto recruit and retain asmuch asservice aswe can. However, we desperately need greater reliability in our air service. Air service isessential to the health our local economies. This ISvery important to us. We are willing to work with SilverAirways andfeel atwo flight aday schedule, flown reliably, isbetter than a three flight per day schedule subject to continuing delays and cancellations. Therefore we askSilverto reduce service from the current pattern of three trips aday to two trips aday along the lines of the above outline, on a mutually agreeable date in the near future. We askSilverto do this with acommitment to operate the two flights per dayschedule reliably in all circumstances except where weather or Atlanta congestion might causedelays or cancellations. Ifwe seethat we have aconsistently reliable two flight aday schedule we will commit resources to promote that schedule locally. We further strongly urge Silver, given the damaged reputation ofthe service in our cities, to reduce fares in amanner that will provide our residents with an attractive air service option. Atlanta isthe largest hub airport inthe world. The Silver aircraft are beautiful and the in.fIight service is very good. But air service isabout consistency and reliability. We appreciate the operational challenges FAArule changes have imposed on SilverAirways. let uswork together to find solutions that permit Silver Airways to be proud of the service they provide to Greenville and Tupelo, solutions that pave the way for the carrier to re-bid later this year to continue to be our airservice provider with atwo trip aday pattern. Pleaselet us know assoon aspossible if SilverAirways would like to pursue this service reduction. The DOThas indicated to usthat they would permit such areduction. Silver Airways subsidy would continue to be paid atthe same per flight rate asit isnow, meaning that total subsidy payments would be reduced. In turn, Silverwould saveasignificant amount of pilot and aircraft hours each day, to the benefit ofthe overall carrier operation. We believe that if we have more reliable service, both passenger traffic and passenger revenue will increase. Thankyou for your prompt consideration ofthis proposal. Best regards, CITYOF TUPELO



### ~~ 

# /'~:~:rl.Sh

### CURRENT SCHEDULE FROM TO DEP ARR FLT EQP FREQ STP DATESFROM TO DEP ARR FLT EQP FREQ STP DATES STA STA TIME TIME NUM SIA SIA TIME liME NUM AIL, GLH 1000 1206 3619 SF3 X67 1 GLH AIL 600 945 3618 SF3 X7 1 AIL GLH 1210 1402 3619 SF3 6 1 GLH AIL 1227 1606 3620 SF3 X67 1 All GLH 1340 1529 3621 SF3 X6 1 GLH AIL 1425 1806 3620 SF3 6 1 AIL GLH 2007 2159 3623 SF3 X6 1 GLH AIL lSS5 1934 3622 SF3 X6 1 AIL TUP 1000 1046 3619 5F3 X67 0 TUP AIL 720 945 3618 SF3 X7 0 ATl TuP 1210 1249 3619 5F3 6 0 IUP All 1341 1606 3620 SF3 X67 0 ATL TUP 1340 1412 3621 SF3 X6 0 TUP All 1541 1806 3620 SF3 6 0 All TUP 2007 2043 3623 SF3 X6 0 IUP ATl 1710 1934 3622 SF3 X6 0
fUTURE SCHEDULE

(EfFMAR3, 

### 2014) ~TO~AAR=D~~~~TO~AARFcrD~~~ SIA STA TIME TIME NUM STA STA liME TIME NUM
All GLH 101S 1221 3619 SF3 X7 All GLH 1600 17S6 3621 SF3 X6

All TUP 101S 1101 3619 SF3 X7 All TUP 1600 1639 3621 SF3 X6 1 1



# o o GLH All 600 94S 3618 SF3 X7

GLH AIL 1250 1631 3620 SF3 X6

TUP ATL 720 945 3618 SF3 X7 IUP AIL 1404 1631 3620 SF3 X6 1 1



# o o