**EXHIBIT      10.32**

**THIS        EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT        REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY        WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**MASTER      PROFESSIONAL SERVICES AGREEMENT **

**Agreement**
**Effective      Date**
**Hercules**
*** ***
*** ***
**Supplier**

**Parties**
**Party**

| **1** | **INTRODUCTION** |
|-------|------------------|

**1.1          **
**Performance          and Management by Supplier.**

**BPO/ADM**
**Schedule      J**

**1.2**
**Definitions.**

**Schedule      A**

**1.3**
**Other      Terms**

**Article      1**
**Schedule      A**
**Section      21.3**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **2** | **CONTRACT                DOCUMENTS** |
|-------|---------------------------------------|

**2.1**
**Associated      Contract Documents**
**.**

**Schedule      E**
**Schedule      E**
**Schedules      E.1, E.2, E.3 **

|   | A | Glossary                  of Terms |
|--------|---|------------------------------------|

|   | B | Software |
|--------|---|----------|

|   | C | Key                  Supplier Personnel |
|--------|---|-----------------------------------------|

|   | D | Subcontractors |
|--------|---|----------------|

|   | E | Statement                  of Work |
|--------|---|------------------------------------|

|   | E.1 | Global                  Procurement |
|--------|-----|-------------------------------------|

|   | E.2 | Material                  Master |
|--------|-----|----------------------------------|

|   | E.3 | Accounts                  Payable |
|--------|-----|-----------------------------------|

|   | E.4 | Order                  to Invoice |
|--------|-----|-----------------------------------|

|   | E.5 | Invoice                  to Cash |
|--------|-----|----------------------------------|

|   | E.6 | General                  Accounting |
|--------|-----|-------------------------------------|

|   | E.7 | Business                  Analysis |
|--------|-----|------------------------------------|

|   | E.8 | Sarbanes                  Oxley |
|--------|-----|---------------------------------|

|   | E.9 | Applications                  Development and Maintenance |
|--------|-----|-----------------------------------------------------------|

|   | E.10 | Business                  Continuity |
|--------|------|--------------------------------------|

|   | E.11 | Savinon |
|--------|------|---------|

|   | E.12 | SAP                  Upgrade |
|--------|------|------------------------------|

|   | F | Reserved |
|--------|---|----------|

|   | G | Service                  Levels |
|--------|---|---------------------------------|

|   | G.1 | Service                  Levels and Service Level Credits |
|--------|-----|-----------------------------------------------------------|

|   | G.2 | Service                  Levels Definitions |
|--------|-----|---------------------------------------------|

|   | G.3 | Critical                  Deliverables and Deliverable                  Credits |
|--------|-----|---------------------------------------------------------------------------------|

|   | H | Transition                  Plan |
|--------|---|----------------------------------|

|   | H.1 | Transition                  Milestones, Criteria and Deliverable                  Credits |
|--------|-----|-------------------------------------------------------------------------------------------|

|   | H.2 | Detailed                  Transition Plan |
|--------|-----|-------------------------------------------|

|   | I | Termination                  Assistance Services |
|--------|---|--------------------------------------------------|

|   | J | Supplier                  Charges |
|--------|---|-----------------------------------|

|   | J.1 | Financial                  Responsibility/Asset Allocation                  Matrix |
|--------|-----|------------------------------------------------------------------------------------|

|   | K | Hercules                  Base Case |
|--------|---|-------------------------------------|

|   | L | Reserved |
|--------|---|----------|

|   | M | Staffing                  Plan |
|--------|---|--------------------------------|

|   | N | Termination                  Charges |
|--------|---|--------------------------------------|

|   | O.1 | Hercules                  Facilities |
|--------|-----|--------------------------------------|

|   | O.2 | Supplier                  Facilities |
|--------|-----|--------------------------------------|

|   | O.3 | Hercules                  Provided Equipment |
|--------|-----|----------------------------------------------|

|   | P.1 | Direct                  Hercules Competitors |
|--------|-----|----------------------------------------------|

|   | P.2 | Direct                  Supplier Competitors |
|--------|-----|----------------------------------------------|

|   | Q | Satisfaction                  Survey |
|--------|---|--------------------------------------|

|   | R | Reports |
|--------|---|---------|

|   | S | Governance                  Model |
|--------|---|-----------------------------------|

|   | T.1 | Hercules                  Rules |
|--------|-----|---------------------------------|

|   | T.2 | Hercules                  IT, Security and Related Standards |
|--------|-----|--------------------------------------------------------------|

|   | T.3 | Hercules                  Business Practices Policy |
|--------|-----|-----------------------------------------------------|

|   | U | Termination/Expiration                  Rights |
|--------|---|------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**3**
**TERM**

**3.1**
**Initial      Term.**

**Section      3.2**
**4.3(a)(2)**

**3.2**
**Extension.**

**Renewal      Term**
**Term**
**Schedule      J**

**4**
**SERVICES**

**4.1**
**Overview.**

|   | (a) | **Services**.                Commencing on the Commencement Date (or, if later, the date on which                Supplier assumes responsibility for the Services in question in accordance                with the Transition Plan), Supplier shall provide the Services to                Hercules, and, upon Hercules' request, to Eligible Recipients and                Authorized Users designated by Hercules. The Services shall consist                of the                following, as they may evolve during the Term of this Agreement or                be                supplemented, enhanced, modified or                replaced: |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | The                services, functions and responsibilities described in this Agreement                and                its Schedules and attachments, which include the Technology and Business                Process Evolution and the                following: |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (1) | Transition                  Services,                  as described in **Sections                  4.2**                  and **Schedules                  H**; |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (2) | Services,                  as further described in **Schedule                  E**; |
|--------|-----|-------------------------------------------------------------------------------------|

|   | (3) | Projects,                  as further described in **Section                  4.****5**; |
|--------|-----|------------------------------------------------------------------------------------------|

|   | (4) | New                  Services, as further described in **Section                  4.4**;                  and |
|--------|-----|---------------------------------------------------------------------------------------------------------------|

|   | (5) | Termination                  Assistance Services, as described in **Section                  4.3**                  and **Schedule                  I**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | The                BPO/ADM related services, functions and responsibilities performed                during                the twelve (12) months preceding the Commencement Date by Hercules                Personnel who were displaced or whose functions were displaced as                a result                of this Agreement, even if the service, function, or responsibility                is not                specifically described in this Agreement (unless and to the extent                such                service, function, or responsibility meets the New Services definition,                and provided that, in the event of a direct conflict between **Schedule                E**and                the scope of services as described in this **Section                4.1(a)(ii)**,                this **Section                4.1(a)(ii)**                shall not be construed as altering and/or superseding **Schedule                E**);                and |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (iii) | The                BPO/ADM related services, functions and responsibilities reflected                in                those categories of the Hercules Base Case which Supplier is assuming                pursuant to this Agreement (provided, however, in the event of a                direct                conflict between **Schedule                E**and                the scope of services as described in this **Section                4.1(a)(iii)**,                this **Section                4.1(a)(iii)**                shall not be construed as altering and/or superseding **Schedule                E)**. |
|--------|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Included                Services**.                If any services, functions or responsibilities not specifically described                in this Agreement are an inherent, necessary or customary part of                the                Services or are required for proper performance or provision of the                Services in accordance with this Agreement, they shall be deemed                to be                included within the scope of the Services to be delivered for the                Charges,                as if such services, functions or responsibilities were specifically                described in this Agreement. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Required                Resources**.                Except as otherwise expressly provided in this Agreement, Supplier                shall                be responsible for providing the facilities, personnel, Equipment,                Software, technical knowledge, expertise and other resources necessary                to                provide the Services. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Supplier                Responsibility**.                Supplier shall be responsible for the provision of the Services in                accordance with this Agreement even if such Services are actually                performed or dependent upon services performed by                Subcontractors. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Electronic                Delivery**.                To the maximum extent possible, and except as otherwise directed                by                Hercules or expressly provided in this Agreement, Supplier shall                deliver                all Software, documentation, reports and other contract deliverables                to                Hercules and the Eligible Recipients at the designated Hercules Site                by                electronic transmission or by load and leave (where no tangible storage                media is physically transferred to Hercules or the Eligible Recipients). |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**4.2**
**Transition      Services.**

|   | (a) | **Transition.**                During the Transition Period, Supplier shall perform the Transition                Services and provide the deliverables described in the Transition                Plan,                which is attached to this Agreement as **Schedule                H**.                If any services, functions or responsibilities not specifically described                in the Transition Plan are an inherent, necessary or customary part                of the                Transition Services or are required for the proper performance of                the                Transition Services in accordance with this Agreement, they shall                be                deemed to be included within the scope of the Transition Services                to be                delivered for no additional charge, as if such services, functions                or                responsibilities were specifically described in the Transition Plan.                During the Transition Period, Hercules will perform those tasks which                are                designated to be Hercules' responsibility in the Transition Plan,                provided                that, Hercules shall not be obligated to perform any tasks during                the                Transition Period that are not set forth in such Transition Plan.                Unless                otherwise agreed, Hercules shall not incur any charges, fees or expenses                payable to Supplier or third parties in connection with the Transition                Services, other than those charges, fees and expenses specified in                **Schedule                J**                and those incurred by Hercules in connection with its performance                of tasks                designated in the Transition Plan as Hercules'                responsibility. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Transition                Plan.****Schedule                H.1**                is                an outline of the Transition Plan that identifies                (i) the transition activities to be performed by Supplier, (ii) the                date(s) by which each such activity or deliverable is to be completed                (“**Transition                Milestones**”),                and (iii) the Deliverable Credits associated with the failure to                meet                specific Transition Milestones. Within thirty (30) days after the                Effective Date, Supplier shall deliver to Hercules a detailed Transition                Plan for Hercules' review, comment and approval. The proposed detailed                Transition Plan shall describe in greater detail the specific transition                activities to be performed by Supplier, but, unless otherwise agreed                by                Hercules, shall be consistent in all material respects with the initial                Transition Plan, including the activities, deliverables, Transition                Milestones and Deliverable Credits described therein. The detailed                Transition Plan shall identify and describe, among other things,                (i) the                transition activities to be performed by Supplier and the significant                components and subcomponents of each such activity, (ii) the deliverables                to be completed by Supplier, (iii) the Transition Milestone for each                such                activity or deliverable, (iv) a process and set of standards acceptable                to                Hercules to which Supplier will adhere in the performance of the                Transition Services and that will enable Hercules to determine whether                Supplier has successfully completed the transition and the activities                and                deliverables associated with each Transition Milestone,                in |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Schedule      H.2**

|   | (c) | **Performance**.                Supplier shall perform the Transition Services described in the Transition                Plan in accordance with the timetable and the Transition Milestones                set                forth in the Transition Plan. Supplier shall provide all cooperation                and                assistance reasonably required or requested by Hercules in connection                with                Hercules' evaluation or testing of the deliverables set forth in                the                Transition Plan. Supplier shall perform the Transition Services in                a                manner that will not (i) unnecessarily disrupt or have an unnecessary                adverse impact on the business or operations of Hercules or the Eligible                Recipients, (ii) degrade the Services then being received by Hercules                or                the Eligible Recipients, or (iii) disrupt or interfere with the ability                of                Hercules or the Eligible Recipients to obtain the full benefit of                the                Services, except as may be otherwise provided in the Transition Plan.                Prior to undertaking any transition activity, Supplier shall discuss                with                Hercules all known Hercules-specific material risks and shall not                proceed                with such activity until Hercules is reasonably satisfied with the                plans                with regard to such risks (provided that, neither Supplier’s disclosure of                any such risks to Hercules, nor Hercules' acquiescence to Supplier’s                plans, shall operate or be construed as limiting Supplier’s                responsibilities under this Agreement). Supplier shall identify and                resolve, with Hercules' reasonable assistance, any problems that                may                impede or delay the timely completion of each task in the Transition                Plan                that is Supplier’s responsibility and shall use all commercially                reasonable efforts to assist Hercules with the resolution of any                problems                that may impede or delay the timely completion of each task in the                Transition Plan that is Hercules'                responsibility. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Meetings;                Reports**.                Supplier shall meet at least weekly with Hercules to report on its                progress in performing its responsibilities and meeting the timetable                set                forth in the Transition Plan. Supplier shall include Supplier Personnel                in                such meetings as and to the extent appropriate or requested by Hercules.                Supplier also shall provide written reports to Hercules at least                weekly                regarding such matters, and shall provide oral reports more frequently                if                reasonably requested by Hercules. Promptly upon receiving any information                indicating that Supplier may not perform its responsibilities or                meet the                timetable set forth in the Transition Plan, Supplier shall notify                Hercules                in writing of material delays and shall identify for Hercules'                consideration and approval specific measures to address such delay                and                mitigate the risks associated                therewith. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Suspension                or Delay of Transition Activities**.                Hercules reserves the right, in its sole discretion, to suspend or                delay                the performance of the Transition Services and/or the transition                of all or                any part of the Transition Services. If Hercules elects to exercise                such                right and Hercules' decision is based on Supplier’s failure to perform its                obligations under this Agreement, Hercules shall not incur any additional                Charges, Termination Charges, or reimbursable expenses in connection                with                such decision. If Hercules' decision is not based on Supplier’s failure to                perform its obligations under this Agreement, Hercules shall reimburse                Supplier for any additional costs reasonably incurred by Supplier                as a                result of such decision (provided that Supplier notifies Hercules                in                advance of such costs, obtains Hercules' approval prior to incurring                such                costs, and uses commercially reasonable efforts to minimize such                costs). |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Failure                to Meet Transition Milestones**. |
|--------|-----|-----------------------------------------------------------|

|   | (i) | The                Parties acknowledge and agree that the Transition Plan specifies                various                Transition Milestones by which Transition activities and/or deliverables                are to be completed. If Supplier fails to meet a Transition Milestone,                Supplier shall pay Hercules the Deliverable Credits specified in                **Schedules                G**and                **H**                for such Transition Milestone. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Neither                the Transition Services nor the activities and deliverables associated                with individual Transition Milestones will be deemed complete until                Hercules' Acceptance of such activities and deliverables. |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (g) | **Termination                for Cause.**Notwithstanding                the foregoing, and in addition to any other termination right Hercules                may                have under this Agreement, Hercules may terminate this Agreement                in whole                or in part for cause if (i) Supplier                fails to comply with its material obligations with respect to the                provision of Transition Services and such failure causes                or will cause a material disruption to or otherwise has or will have                a                material adverse impact on the operations or businesses of Hercules                or the                Eligible Recipients, (ii)                Supplier materially breaches its obligations with respect to the                provision                of Transition Services and fails to cure such breach within twenty                (20)                days after its receipt of notice, or (iii) Supplier                fails to meet a Transition Milestone and such failure constitutes                a                material breach of this Agreement and Supplier fails to cure such                breach                within twenty (20) days after its receipt of notice. In addition,                unless                otherwise agreed, if Supplier fails to meet the Transition Milestone                for                the completion of the transition of all Services to Supplier by more                than                twenty (20) days, Hercules may terminate this Agreement for cause                without                requirement of notice or opportunity to cure. In all such events,                subject                to Section                18.3,                Hercules may recover the damages suffered by Hercules or the Eligible                Recipients in connection with such a termination, provided that,                if such                termination is based on Supplier’s failure to meet a Transition Milestone,                Supplier shall be entitled to set-off against such damages any Deliverable                Credits Supplier has paid for the failure to meet such Transition                Milestone. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**4.3**
**Termination      Assistance Services**
**.**

|   | (a) | **Availability.**                As                part of the Services, and for the Charges set forth in **Sections                4.3(b)(8)**                and **4.3(b)(9)**and                **Schedule                J**,                Supplier shall provide to Hercules, the Eligible Recipients and/or                their                designee(s) the Termination Assistance Services described in **Section                4.3(b)**                and **Schedule                I**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (1) | **Period                of Provision**.                Supplier shall provide such Termination Assistance Services to Hercules                and any Eligible Recipient, or their designee(s), (i) commencing                upon                notice from Hercules up to six (6) months prior to the expiration                of the                Term or on such earlier date as Hercules may request and continuing                for up                to twelve (12) months following the effective date of the expiration                of                the Term (as such Term may be extended pursuant to **Section                3.2**),                (ii) commencing upon any notice of termination (including termination                for                cause by Hercules or Supplier or termination for convenience by Hercules)                of the Term with respect to all or any part of the Services, and                continuing for up to twelve (12) months following the effective date                of                such termination of all or part of the Services, or (iii) commencing                upon                notice of termination of all or part of the Services to an Eligible                Recipient and continuing for up to twelve (12) months following the                effective date of such termination. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (2) | **Extension                of Services**.                Hercules may elect, upon thirty (30) days prior notice, to extend                the                period following the effective date of any expiration/termination                for the                performance of Termination Assistance Services, provided that the                period                between the effective date and the completion of all Termination                Assistance Services is not greater than twelve (12) months. If Hercules                provides less than thirty (30) days prior notice of an extension,                Supplier                shall nonetheless use commercially reasonable efforts to comply with                Hercules' request and provide the requested Services and/or Termination                Assistance Services. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (3) | **Firm                Commitment**.                Supplier shall provide Termination Assistance Services to Hercules                and any                Eligible Recipients, or their designee(s), regardless of the reason                for                the expiration or termination of the Term; provided, if the                Agreement is terminated by Supplier under **Section                20.1(b)**                for failure to pay undisputed amounts, Supplier may require payment                in                advance for Termination Assistance Services to be provided or performed                under this **Section                4.3**                and payment of all undisputed Charges not previously paid as required                under this Agreement. At Hercules' request, Supplier shall                provide |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (4) | **Performance**.                All Termination Assistance Services shall be provided subject to                and in                accordance with the terms and conditions of this Agreement. Supplier                shall                perform the Termination Assistance Services with at least the same                degree                of accuracy, quality, completeness, timeliness, responsiveness and                resource efficiency as it provided and was required to provide the                same or                similar Services during the Term. The quality and level of performance                of                the Termination Assistance Services provided by Supplier following                the                expiration or termination of the Term as to all or part of the Services                or                Supplier’s receipt of a notice of termination or non-renewal shall                continue to meet or exceed the applicable Service Levels and shall                not be                degraded or deficient in any respect. Accordingly, unless otherwise                agreed                in the applicable transition plan, Service Level Credits shall be                assessed                for any failure to meet applicable Service Levels during the Termination                Assistance Services period; provided, that, during the period following                the expiration/termination date, (i) Service Level Credits shall                be                assessed only with respect to a failure to meet the applicable Minimum                Service Level**,**(ii)** **the** **Parties                shall use commercially reasonable efforts to agree upon the Minimum                Service Levels to be applied during such period,** **and                (iii) to the extent the Parties are unable to agree, the original                Minimum                Service Level, without the continuous improvement adjustments described                in                Section 12 of **Schedule                G**,                shall be applied. Notwithstanding the foregoing, if                Hercules requests less than all of the Services being performed by                Supplier prior to the expiration/termination date and the failure                to                request any interdependent Service causes Supplier to be unable to                perform                the Services in accordance with the Service Levels, Supplier shall                be                relieved of responsibility for any resulting Service Level default,                but                only if Supplier (i) promptly notifies Hercules of its inability                to                perform under such circumstances, (ii) cooperates with Hercules to                address                the resulting problem and thereby avoid any non-performance, (iii)                identifies and pursues commercially reasonable means to avoid or                mitigate                the impact of Hercules’ failure to request such Service, and (iv) uses                commercially reasonable efforts to perform notwithstanding the failure                to                request such Service.                Supplier Personnel (including all Key Supplier Personnel) reasonably                considered by Hercules to be critical to the performance of the Services                and Termination Assistance Services shall be retained on the Hercules                account through the completion of all relevant Termination Assistance                Services. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (5) | **Advance                Payment**.                If Hercules is obligated to pay in advance for Termination Assistance                Services, Supplier shall present an invoice for the estimated Charges                for                such Termination Assistance Services at least fifteen (15) days prior                to                the beginning of the month in which such Services are to be provided.                Subject to **Section                12.4**,                Hercules shall then pay such Charges on or before the first day of                such                month. The estimated Charges shall then be reconciled with the actual                Charges for Termination Assistance Services provided in such month,                and                any additional Charges or credits will be reflected on the next invoice                delivered after the end of such month. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Scope                of Termination Assistance Service.**                As                part of the Termination Assistance Services, Supplier shall timely                transfer the control and responsibility for all Services previously                performed by or for Supplier to Hercules, the Eligible Recipients                and/or                their designee(s) and shall execute any documents reasonably necessary                to                effect such transfers. Additionally, Supplier shall provide any and                all                information and assistance requested by Hercules to                allow: |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | the                Systems and processes associated with the Services to operate                efficiently; |
|--------|-----|--------------------------------------------------------------------------------------------------------------|

|   | (ii) | the                Services to continue without interruption or adverse effect;                and |
|--------|------|----------------------------------------------------------------------------------------------------|

|   | (iii) | the                orderly transfer of the Services to Hercules, the Eligible Recipients                and/or their designee(s). |
|--------|-------|-----------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Schedule      I**

|   | (1) | **General                Support**.                Supplier shall (i) assist Hercules, an Eligible Recipient and/or                their designee(s) in developing a written transition plan for the                transition of the Services to Hercules, such Eligible Recipient,                or their                designee(s), which plan shall include (as requested by Hercules)                capacity                planning, business process planning, facilities planning, human resources                planning, technology planning, telecommunications planning and other                planning necessary to effect the transition, (ii) perform programming                and consulting services as requested to assist in implementing the                transition plan, (iii) train personnel designated by Hercules, an                Eligible                Recipient or their designee(s) in the use of any business processes,                work                instructions and work procedures and any Equipment, Software, Systems,                Materials and tools used in connection with the provision of the                Services,                (iv) catalog all business processes, work instructions, work                procedures, Software, Hercules Data, Equipment, Materials, Third                Party                Contracts and tools used to provide the Services, (v) provide machine                readable and printed listings and associated documentation for source                code                for Software owned by Hercules and source code to which Hercules                is                entitled under this Agreement and assist in its re-configuration,                (vi) analyze and report on the space required for the Hercules Data                and the Software needed to provide the Services, (vii) assist in the                execution of a parallel operation, data migration and testing process                until the successful completion of the transition to Hercules, an                Eligible                Recipient or their designee(s), (viii) create and provide copies                of the                Hercules Data in the format and on the media reasonably requested                by                Hercules, an Eligible Recipient or their designee(s), (ix) provide                a                complete and up-to-date, electronic copy of the Policy and Procedures                Manual and applicable work instructions and work procedures in the                format                and on the media reasonably requested by Hercules, an Eligible Recipient                or their designee(s) and (x) provide other technical assistance as                requested by Hercules, an Eligible Recipient or their                designee(s). |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (2) | **Hiring**. |
|--------|-----|-------------|

|   | (i) | Hercules,                the Eligible Recipients and/or their designee(s) shall be permitted                to                undertake, without interference from Supplier, Supplier                Subcontractors (subject                to **Section                4.3(b)(2)(ii)**                below)                or                Supplier Affiliates (including counter-offers), to make offers of                employment, effective after the later of the expiration or termination                of                the Term or completion of any Termination Assistance Services requested                under **Section                4.3(b)(8)**,                to any (i) Supplier Personnel assigned to the performance of Services                at                Hercules Facility(ies) during the twelve (12) months preceding the                expiration or termination date, or (ii) other Supplier Personnel                assigned                to the performance of Services during the twelve (12) months preceding                the                expiration or termination date that Supplier intends to terminate                in                connection with such expiration or termination. Supplier shall waive,                and                shall cause its Subcontractors (as                contemplated in **Section                4.3(b)(2)(ii)**                below)                and Affiliates to waive, their rights, if any, under contracts with                such                personnel restricting the ability of such personnel to be recruited                or                hired by Hercules, the Eligible Recipients and/or their designee(s).                Supplier shall provide Hercules, the Eligible Recipients and/or their                designee(s) with reasonable assistance in their efforts to hire such                Supplier Personnel, and shall give Hercules, the Eligible Recipients                and/or their designee(s) reasonable access to such Supplier Personnel                for                interviews, evaluations and recruitment. Hercules shall endeavor                to                conduct the above-described hiring activity in a manner that is not                unnecessarily disruptive of the performance by Supplier of its obligations                under this Agreement. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | With                respect to Subcontractors that are not Supplier Affiliates, Supplier                shall                use all commercially reasonable efforts to (A) obtain for Hercules,                the                Eligible Recipients and their designee(s) the rights specified in                **Section                4.3(b)(2)(i)**,                and (B) ensure that such rights are not subject to subsequent                Subcontractor approval or the payment by Hercules, an Eligible Recipient                or their designee(s) of any fees. If Supplier is unable to obtain                any                such |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      4.3(b)(2)(i)**
**Schedule      D**

|   | (iii) | Within                thirty (30) days after receiving from Hercules pursuant to **Section                4.3(a)(1)**,                Supplier shall provide to Hercules a list, organized by location,                of the                Supplier Personnel who are eligible for solicitation for employment                pursuant to this **Section                4.3(b)(2)**,                including those Supplier intends to terminate in connection with                such                expiration or termination. Subject to applicable Privacy Laws, such                list                shall specify each such Supplier Personnel's job title, annual total                compensation, leave status and years of                service. |
|--------|-------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (3) | **Software**.                As provided in **Section                14.6**,                and subject to **Section                6.4(c)**,                Supplier shall provide, and hereby grants to Hercules (with a right                to                sublicense to the Eligible Recipients and/or Hercules' designee),                certain                license, sublicense and/or other rights to certain Software and other                Materials used by Supplier, Supplier Affiliates or Subcontractors                in                performing the Services. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (4) | **Equipment**.                Subject to **Section                6.4(c)**,                Hercules, the Eligible Recipients and/or their designee(s) shall                have the                right (but not the obligation) to purchase, or assume the lease for,                any                Equipment owned or leased by Supplier that is used on a dedicated                basis by                Supplier or Supplier Affiliates to perform the Services. Such Equipment                shall be transferred in good working condition, reasonable wear and                tear                excepted, as of the expiration or termination date or the completion                of                any Services requiring such Equipment requested by Hercules under                **Section                4.3(b)(8)**,                whichever is later. Supplier shall, at no additional charge to Hercules,                maintain such Equipment through the date of transfer so as to be                eligible                for the applicable manufacturer’s maintenance program at no additional                charge to Hercules. In the case of Supplier-owned Equipment, Supplier                shall grant to Hercules, the Eligible Recipients and/or their designee(s)                a warranty of title and a warranty that such Equipment is free and                clear                of all liens and encumbrances. Such conveyance by Supplier to Hercules,                the Eligible Recipients and/or their designee(s) shall be at net                book                value (calculated in accordance with generally acceptable accounting                principles applicable in the country in which such Equipment is located).                Unless otherwise agreed, Hercules shall pay any sales tax and/or                duties                associated with such conveyance, as well as any Out-of-Pocket Expenses                to                transport such Equipment to the location designated by Hercules.                At                Hercules' request, the Parties shall negotiate in good faith and                agree                upon the form and structure of the purchase. In the case of leased                Equipment, Supplier shall (i) represent and warrant that the lessee                is not                in default under the lease, (ii) represent and warrant that all payments                thereunder have been made through the date of transfer, and (iii)                notify                Hercules of any lessor defaults of which it is aware at the                time. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (5) | **Hercules                Facilities, Equipment and Software**.                Supplier shall vacate the Hercules Facilities and return to Hercules,                if                not previously returned, any Hercules owned Equipment, Hercules leased                Equipment, Hercules Owned Software, Hercules licensed Software and                Hercules Owned Materials, in condition at least as good as the                condition                when made available to Supplier,                ordinary wear and tear excepted. Such Hercules Facilities, Equipment,                Software and Materials shall be vacated and returned at the expiration                or                termination date or the completion of any Services requiring such                Hercules                Facilities, Equipment, Software and Materials requested by Hercules                under                **Section                4.3(b)(8)**,                whichever is later. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (6) | **Supplier                Subcontracts and Third Party Contracts**.                Supplier shall inform Hercules of all subcontracts or Third Party                Contracts primarily used by Supplier, Supplier Subcontractors or                Supplier                Affiliates to perform the Services. Subject to **Sections                6.4(c)**,                Supplier shall, at Hercules’s request, cause any such Subcontractors                (excluding Shared Subcontractors), Supplier Affiliates or third party                contractors to permit Hercules, the Eligible Recipients and/or their                designee(s) to assume prospectively any or all such contracts or                to enter                into new contracts with Hercules, the                Eligible |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      4.3(b)(8)**

|   | (7) | **Other                Subcontracts and Third Party Contracts**.                In addition to its obligations under **Section                4.3(b)(6)**,                Supplier shall use commercially reasonable efforts to make available                to                Hercules, the Eligible Recipients and/or their designee(s), pursuant                to                reasonable terms and conditions, any Subcontractor or third party                services                then being utilized by Supplier in the performance of the Services.                Supplier shall retain the right to utilize any such Subcontractor                or third                party services in connection with the performance of services for                any                other Supplier customer. Hercules and the Eligible Recipients shall                retain                the right to contract directly with any Subcontractor or third party                previously utilized by Supplier to perform any                Services. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (8) | **Extension                of Services**.                As                part of the Termination Assistance Services, for                a period of up to twelve (12) months following the expiration or                termination date, Supplier shall provide to the Eligible Recipient(s),                under the terms and conditions of this Agreement, at Hercules' request,                any or all of the Services being performed by Supplier prior to the                expiration or termination date, including those Services described                in                **Article                4**                and **Schedule                E**.                To the extent Hercules requests such Services, Hercules will pay                Supplier                the Charges specified in **Schedule                J**                that Hercules would have been obligated to pay Supplier for such                Services                if this Agreement had not yet expired or been terminated. To the                extent                Hercules requests a portion (but not all) of the Services included                in a                particular Charge, the amount to be paid by Hercules will be equitably                adjusted in proportion to the portion of the Services included in                the                applicable Charge that Supplier will not be providing or performing. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (9) | **Rates                and Charges**.                Except as provided below and in **Section                4.3(b)(8)**,                the Parties anticipate that the Termination Assistance Services requested                by Hercules will be provided by Supplier, at no additional charge                to                Hercules, using Supplier Personnel already assigned to Hercules and                without adversely affecting Supplier’s ability to meet its performance                obligations. If material Termination Assistance Services requested                by                Hercules cannot be provided by Supplier using Supplier Personnel                then                assigned to Hercules without adversely affecting Supplier’s ability to                meet its performance obligations, Hercules, in its sole discretion,                may                forego or delay any work activities or temporarily or permanently                adjust                the work to be performed by Supplier, the schedules associated therewith                or the Service Levels to permit the performance of such Termination                Assistance Services using such personnel. To the extent Hercules                authorizes Supplier to use additional Supplier Personnel to perform                material Termination Assistance Services requested by Hercules, Hercules                shall pay Supplier the rates and charges specified in **Schedule                J**,                or, if no such rates and charges are specified in **Schedule                J,**                a                negotiated fee which shall be no less favorable to Hercules than                the lower                of the most favorable rates available under then-current Hercules/Supplier                contracts for comparable services or Supplier’s then current commercially                available rates, for the additional Supplier Personnel required to                perform                such Termination Assistance Services (but only if Supplier notifies                Hercules in advance of such Charges, obtains Hercules' approval prior                to                incurring such Charges, and uses commercially reasonable efforts                to                minimize such Charges). |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Resources.**Supplier                shall ensure that, at all times during the Term, on thirty (30) days                notice, it is able to deploy all necessary resources to perform                Termination Assistance Services in accordance with this **Section                4.3**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (d) | **Survival                of Terms.**This                **Section                4.3**                shall survive termination/expiration of the                Term. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**4.4**
**New      Services.**

|   | (a) | **Procedures**.                If Hercules requests that Supplier perform any New Services reasonably                related to the Services or other services generally provided by Supplier,                Supplier shall promptly prepare a New Services proposal for Hercules'                consideration. Unless otherwise agreed by the Parties, Supplier shall                prepare such New Services proposal at no additional charge to Hercules                and                shall deliver such proposal to Hercules within ten (10) business                days of                its receipt of Hercules' request; provided, that Supplier shall use                all                commercially reasonable efforts to respond more quickly in the case                of a                pressing business need or an emergency situation. Hercules shall                provide                such information as Supplier reasonably requests in order to prepare                such                New Service proposal. Such New Services proposal shall include, among                other things, the following at a level of detail sufficient to permit                Hercules to make an informed business decision: (i) a project plan                and                fixed price or price estimate for the New Service; (ii) a breakdown                of                such price or estimate, (iii) a description of the service levels                to be                associated with such New Service, (iv) a schedule for commencing                and                completing the New Service, (v) a description of the new hardware                or                software to be provided by Supplier in connection with the New Service,                (vi) a description of the software, hardware and other resources,                including Resource Unit utilization, necessary to provide the New                Service,                (vii) any additional facilities or labor resources to be provided                by                Hercules or the Eligible Recipients in connection with the proposed                New                Service, (viii) any risks associated with the New Service and/or                the                integration of the New Service into the existing environment, and                (ix) in                the case of any Developed Materials to be created through the provision                of                the proposed New Services, any ownership rights therein that differ                from                the provisions of **Section                14.2**.                Hercules may accept or reject any New Services proposal in its sole                discretion and Supplier shall not be obligated to perform any New                Services                to the extent the applicable proposal is rejected. Unless the Parties                otherwise agree, if Hercules accepts Supplier’s proposal, Supplier will                perform the New Services and be paid in accordance with the proposal                submitted by Supplier and the provisions of this Agreement. Upon                Hercules'                acceptance of a Supplier proposal for New Services, the scope of                the                Services will be expanded and this Agreement will be modified to                include                such New Services. Notwithstanding any provision to the contrary,                (i)                Supplier shall act reasonably and in good faith in formulating such                pricing proposal, (ii) Supplier shall use commercially reasonable                efforts                to identify potential means of reducing the cost to Hercules, including                utilizing Subcontractors as and to the extent appropriate, (iii)                such                pricing proposal shall be no less favorable to Hercules than the                pricing                and labor rates set forth herein for the same or substantially similar                job                classifications and/or skill sets in the same geographic area and                the same                or substantially similar technology infrastructure, and (iv) such                pricing                proposal shall take into account the existing and future volume of                business between Hercules and Supplier.  |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Use                of Third Parties**.                Hercules may elect to solicit and receive bids from third parties                to                perform any New Services. If Hercules elects to use third parties                to                perform New Services, (i) such New Services shall not be deemed “Services”                under the provisions of this Agreement, and (ii) Supplier shall cooperate                with such third parties as provided in **Section                4.6**. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Services                Evolution and Modification**.                The Parties anticipate that the Services will evolve and be supplemented,                modified, enhanced or replaced over time to keep pace with technological                advancements and improvements in the methods of delivering Services                and                changes in the businesses of Hercules and the Eligible Recipients.                The                Parties acknowledge and agree that these changes will modify the                Services                and will not be deemed to result in New Services unless the changed                services meet the definition of New                Services. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Authorized                User and Eligible Recipient Requests.**Supplier                shall promptly inform the Hercules Relationship Manager or his or                her                designee of requests for New Services from Authorized Users or Eligible                Recipients, and shall submit any proposals for New Services to the                Hercules Relationship Manager or his or her designee. Supplier shall                not                agree to provide New Services to any Authorized Users or Eligible                Recipients without the prior written approval of the Hercules Relationship                Manager or his or her designee. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Efforts                to Reduce Costs and Charges**.                From time to time, Hercules may request that the Parties work together                to                identify ways to achieve reductions in the cost of service delivery                and                corresponding reductions in the Charges to be paid by Hercules by                modifying or reducing the nature or scope of the Services to                be |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**4.5**
**Billable      Projects. **

|   | (a) | **Procedures                and Performance**.                Supplier shall perform Projects requested and approved by Hercules                as part                of the Services. A “**Project**”                is a discrete unit of non-recurring work that is not an inherent,                necessary or customary part of the day-to-day Services, and is not                required to be performed by Supplier to meet the existing Service                Levels                (other than Service Levels related to Project performance). A Project                may                consist of or include work that would otherwise be treated as New                Services. The Supplier Personnel assigned to perform such Projects                shall                possess the training, education, experience, competence and skill                to                perform such work. The Hercules Relationship Manager or his or her                designee shall request, define and set the priority for such Projects. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Additional                Work or Reprioritization**.                The Hercules Project Executive or his or her designee may identify                new or                additional work activities to be performed by Supplier Personnel                (including work activities that would otherwise be treated as a Project                or                New Services) or reprioritize or reset the schedule for existing                work                activities to be performed by such Supplier Personnel. To the extent                the                work activities requested by Hercules can be provided by Supplier                using                personnel already assigned to Hercules without impacting the established                schedule for other tasks or the performance of the Services in accordance                with the Service Levels, there will be no additional charge to Hercules                for such work. If the work activities requested by Hercules cannot                be                provided by Supplier using personnel then assigned to Hercules without                impacting the Service Levels, Hercules, in its sole discretion, may                forego                or delay any work activities or temporarily or permanently adjust                the work                to be performed by Supplier, the schedules associated therewith or                the                Service Levels to permit the performance of such work using personnel                already assigned to perform the                Services. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**4.6**
**Right      to In-Source or Use Third Parties; Cooperation**
**.**

|   | (a) | **Right                of Use**.                Subject to Section 2.7 of **Schedule****J**,                this Agreement shall not be construed as a requirements contract,                and                notwithstanding anything to the contrary contained herein, shall                not be                interpreted to prevent Hercules or the Eligible Recipients from obtaining                from third parties (each, a “**Hercules                Third Party Contractor**”),                or providing to themselves, any or all of the Services or any other                services. In addition, subject to Section 2.7 of **Schedule                J**,                nothing in this Agreement shall be construed or interpreted as limiting                Hercules' right or ability during the Term to add or delete Eligible                Recipients or to increase or decrease its demand for Services. Nor                shall                anything in this Agreement be construed or interpreted as limiting                Hercules' right or ability during the Term to change the requirements                of                Hercules or the Eligible Recipients with respect to any Service,                change                Service volumes and/or, subject to Section 2.7 of **Schedule                J**,                move parts of any Service in or out of scope. To the extent Hercules                or an                Eligible Recipient obtains from a Hercules Third Party Contractor,                or                provides to itself, any of the Services, the amount to be paid to                Supplier                by Hercules shall be equitably adjusted downward in accordance with                **Schedule                J**                and in proportion to the portion of the Services that Supplier will                no                longer be providing or performing. Similarly, to the extent Hercules                adds                or deletes Eligible Recipients or increases or decreases its demand                for                Services, the amount to be paid to Supplier by Hercules shall be                adjusted                in accordance with **Schedule                J**                and the rates specified therein. ** ** |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Supplier                Cooperation**.                Supplier shall fully cooperate with and work in good faith with Hercules,                the Eligible Recipients or Hercules Third Party Contractors as described                in **Schedule                E**                or                requested by Hercules and at no additional charge to Hercules. Such                cooperation may include: (A) timely providing access to                any |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      4.3**

|   | (c) | **Notice                by Supplier**.                Supplier shall immediately notify Hercules when it becomes aware                that an                act or omission of a Hercules Third Party Contractor will cause,                or has                caused, a problem or delay in providing the Services, and shall use                commercially reasonable efforts to work with Hercules, the Eligible                Recipients and the Hercules Third Party Contractor to prevent or                circumvent such problem or delay. Supplier shall cooperate with Hercules,                the Eligible Recipients and Hercules Third Party Contractors to resolve                differences and conflicts arising between the Services and other                activities undertaken by Hercules, the Eligible Recipients or Hercules                Third Party Contractors. Any notification provided by Supplier in                accordance with this **Section                4.6(c)**                shall not excuse Supplier from the performance of any of its obligations                under this Agreement. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**4.7**
**Companion      Agreements **

|   | (a) | At                Hercules' request, the terms of this Master Agreement shall be                incorporated by reference into individual Companion Agreements, which                shall be executed by Genpact International or an Affiliate of Genpact                International and Hercules Incorporated*** ***or                an Eligible Recipient. All Services shall be provided by Genpact                International or the applicable Affiliate of Genpact International                pursuant to this Master Agreement or an executed Companion Agreement.                Unless and to the extent an individual Companion Agreement expressly                provides otherwise, each Companion Agreement shall incorporate by                reference the terms and conditions of this Master Agreement and shall                not                be construed as altering or superseding the rights and obligations                of the                Parties under this Master Agreement. Unless and to the extent otherwise                agreed, the form of the Companion Agreement shall be as set forth                in                **Exhibit                3**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | Notwithstanding                the foregoing, Genpact International shall be responsible for any                failure                by an Affiliate of Genpact International to perform in accordance                with a                Companion Agreement executed by such Affiliate                or |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      18.3**

|   | (c) | The                Supplier Account Manager (and his or her designees(s))*** ***shall                remain responsible for the administration of this Master Agreement                and the                individual Companion Agreements on a day-to-day basis on behalf of                Supplier (including decisions, consents, notices, acceptances and                approvals) and only the Supplier Account Manager (and his or her                designees(s)) shall be authorized to act on behalf of Supplier or                to                amend, modify, change, waive or discharge their rights and obligations                under this Master Agreement or such Companion Agreements. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | The                Hercules Relationship Manager (and his or her designees(s))*** ***shall                remain responsible for the administration of this Master Agreement                and the                individual Companion Agreements on a day-to-day basis on behalf of                Hercules and the Eligible Recipients (including decisions, consents,                notices, acceptances and approvals) and only the Hercules Relationship                Manager (and his or her designees(s)) shall be authorized to act                on behalf                of Hercules and the Eligible Recipients or to amend, modify, change,                waive                or discharge their rights and obligations under this Master Agreement                or                such Companion Agreements. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**4.8**
**Guaranty.      **

| **5** | **REQUIRED                CONSENTS** |
|-------|--------------------------------------|

**5.1**
**Supplier      Responsibility. **

**5.2**
**Financial      Responsibility.**

| **6** | **FACILITIES,                SOFTWARE, EQUIPMENT, CONTRACTS AND ASSETS ASSOCIATED WITH THE PROVISION                OF                SERVICES** |
|-------|--------------------------------------------------------------------------------------------------------------------------------------------------|

**6.1**
**Service      Facilities. **

|   | (a) | **Service                Facilities.**                Supplier and its Affiliates and Subcontractors shall provide the                Services                at or from (i) the Hercules Facilities described on **Schedule                O.1**,                (ii) the Supplier Facilities described on **Schedule                O.2**,                each of which shall be approved in advance by Hercules, or (iii)                any other                service location approved by Supplier and Hercules. Supplier shall                obtain                Hercules' prior approval for any proposed relocation by Supplier,                its                Affiliates or Subcontractors of the provision of a Service to a new                or                different Supplier Facility. Hercules acknowledges and has approved                the                Supplier Facilities set forth on **Schedule                O.2**                as                of the Effective Date for the provision of the Services and                scope thereof                described therein. Supplier shall be financially responsible for                all                additional costs, taxes or expenses related to or resulting from                any                Supplier-initiated relocation to a new or different Supplier Facility,                including any costs or expenses incurred or experienced by Hercules                or any                Eligible Recipient as a result of such                relocation. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Supplier’s                Responsibilities**.                Except as provided in **Sections                6.1(a), 6.2(a)**                and **(b)**                and **Section                6.4(e)**,                Supplier shall be responsible for providing all furniture, fixtures,                Equipment, space and other facilities required to perform the Services                and                all upgrades, improvements, replacements and additions to such furniture,                fixtures, Equipment, space and facilities. Without limiting the foregoing,                Supplier shall provide (i) |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**6.2**
**Hercules      Facilities. **

|   | (a) | **Hercules                Facilities**.                Hercules shall provide Supplier with the use of and access to the                Hercules                Facilities (or equivalent space) described in **Schedule                O.1**                for the periods specified therein solely as necessary for Supplier                to                perform its obligations under this Agreement.** **                All Hercules owned or leased assets provided for the use of Supplier                under                this Agreement shall remain in Hercules Facilities unless Hercules                otherwise agrees. In addition, all improvements or modifications                to                Hercules Facilities requested by Supplier shall be (i) subject to                review                and approval in advance by Hercules, (ii) in strict compliance with                Hercules' then-current policies, standards, rules and procedures,                and                (iii) performed by and through Hercules at Supplier’s expense. Supplier                acknowledges and agrees that the facilities to be provided by Hercules                are                sufficient for performing the Services and for satisfying Supplier’s                responsibilities under this Agreement. THE                HERCULES FACILITIES ARE PROVIDED BY HERCULES TO SUPPLIER ON AN AS-IS,                WHERE-IS BASIS. HERCULES EXPRESSLY DISCLAIMS ANY WARRANTIES, EXPRESS                OR                IMPLIED, AS TO THE HERCULES FACILITIES, OR THEIR CONDITION OR SUITABILITY                FOR USE BY SUPPLIER. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Furniture,                Fixtures and Equipment**.                At the Hercules Facilities described in **Schedule                O.1**,                Hercules shall provide office space and office furniture for the                number of                Supplier Personnel and for such periods specified in **Schedule                O.1**.                The office space and office furniture provided by Hercules for the                use of                Supplier Personnel will be generally comparable to the office space                and                office furniture provided to (i) the Hercules Personnel prior to                the                Commencement Date; or (ii) the then-standard office space and office                furniture provided to similarly situated Hercules employees. Supplier                Personnel using the office facilities provided by Hercules will be                accorded reasonable access to the communications wiring in such facilities                (including fiber, copper and wall jacks, subject to **Section                6.2(c)**                and the use of certain shared office equipment and services, such                as                photocopiers, local and long distance telephone service for                Hercules-related calls, telephone handsets, mail service, office                support                service (e.g., janitorial), heat, light, and air conditioning; provided                that such access and usage shall be solely for and in connection                with the                provision of Services by such Supplier Personnel, and provided further                that Supplier shall reimburse Hercules for the additional incremental                costs incurred by Hercules or the Eligible Recipients if and to the                extent                Supplier’s technology solution, service delivery model and/or inefficiency                cause its usage or consumption of such resources to exceed historical                levels. Supplier shall be financially responsible for providing all                other                office space, office furniture, fixtures or office related equipment                or                services needed by Supplier or Supplier Personnel assigned to Hercules                Facilities, and for all upgrades, replacements and additions to such                office furniture, fixtures or equipment; provided that such office                furniture, fixtures and equipment must be approved in advance by                Hercules                and meet Hercules' then-current standards, and provided further that                Supplier shall use commercially reasonable efforts to purchase and                use                surplus Hercules furniture, fixtures and equipment to the extent                available. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Supplier’s                Responsibilities Regarding Hercules' Network**. |
|--------|-----|-----------------------------------------------------------------------------------|

|   | (i) | To                the extent Supplier Personnel working on an ongoing basis at a Hercules                Facility are, with Hercules' approval, connected directly to the                network(s) of Hercules or an Eligible Recipient, the Equipment (and                all                Software installed thereon) used by such personnel shall be (i) subject                to                **Section                6.4(e)**,                provided to the applicable Supplier Personnel by Hercules at Hercules'                expense, (ii) maintained and supported by or through Hercules (including                by Supplier as and to the extent provided in **Schedule                E**),                at Hercules' expense, and (iii) shall be and remain in strict compliance                with Hercules' then-current security policies, architectures,                requirements, standards, rules and procedures, unless and to the                extent                deviations are approved in advance by Hercules. Hercules shall load                the                Software image on such Equipment and Supplier shall not install or                permit                the installation of any other software on such Equipment without                Hercules'                prior approval. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | To                the extent Supplier Personnel working on an ongoing basis from a                Supplier                Facility are, with Hercules' approval, connected directly to the                network(s) of Hercules or an Eligible Recipient, the Equipment (and                all                Software installed thereon) used by such personnel shall be (i) provided                to the applicable Supplier Personnel by Supplier at Supplier's expense,                (ii) maintained and supported by or |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (d) | **Hercules                Rules and Compliance**.                In performing the Services and using the Hercules Facilities, Supplier                shall observe and comply with all Hercules policies, rules, and                regulations (including those governing business practices, smoking,                harassment, weapons, safety, security, drugs and alcohol) applicable                to                Hercules Facilities or the provision of the Services                which have been communicated to Supplier or Supplier Personnel in                advance                by such means as are generally used by Hercules to disseminate such                information to its employees or contractors, including those set                forth on                **Schedules                T.1**                and** ****T.3**                and those applicable to specific Hercules Sites                (collectively, “**Hercules                Rules**”).                The Parties acknowledge and agree that, as of the Commencement Date,                Supplier is fully informed as to the Hercules Rules. Supplier shall                be                responsible for the promulgation and distribution of Hercules Rules                to                Supplier Personnel as and to the extent necessary and appropriate.                In                addition, Supplier and Supplier Personnel shall be responsible for                familiarizing themselves with the premises and operations at each                Hercules                Site or Hercules Facility at, to or from which Services are rendered                and                the Hercules Rules applicable to each such Site or Facility. Additions                or                modifications to the Hercules Rules may be (i) communicated orally                by                Hercules or an Eligible Recipient directly to Supplier and Supplier                Personnel, (ii) disclosed to Supplier and Supplier Personnel in writing,                (iii) conspicuously posted at a Hercules Facility, (iv) electronically                posted, or (v) communicated to Supplier or Supplier Personnel by                means                generally used by Hercules to disseminate such information to its                employees or contractors. Supplier and Supplier Personnel shall observe                and comply with such additional or modified Hercules                Rules. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Physical                Security at Hercules Facilities**.                Hercules is responsible for the physical security of the Hercules                Facilities; provided, that Supplier shall be responsible for the                safety                and physical access and control of the areas that Supplier is using                in                performing the Services and Supplier shall not permit any person                to have                access to, or control of, any such area unless such access or control                is                permitted in accordance with control procedures approved by Hercules                or                any higher standard agreed to by Hercules and Supplier. Supplier                shall be                solely responsible for compliance by Supplier Personnel with such                control                procedures, including obtaining advance approval to the extent                required. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Use                of Hercules Facilities.** |
|--------|-----|------------------------------------------------|

|   | (i) | Unless                Supplier obtains Hercules' prior written agreement, which Hercules                may                withhold in its sole discretion, Supplier shall use the Hercules                Facilities, and the Equipment and Software located therein, only                to                provide the Services to Hercules and the Eligible                Recipients. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Hercules                reserves the right to relocate any Hercules Facility from which the                Services are then being provided by Supplier to another geographic                location; provided that, in such event, Hercules will provide Supplier                with comparable office space in the new geographic location. In such                event, Hercules shall pay the applicable labor rate(s) for additional                personnel reasonably required by Supplier and for the incremental                Out-of-Pocket Expenses reasonably incurred by Supplier in physically                relocating to such new geographic location; provided that such relocation                is not expressly contemplated in this Agreement, and that Supplier                notifies                Hercules of such additional required personnel and incremental                Out-of-Pocket Expenses, obtains Hercules' approval prior to using                such                personnel or incurring such expenses, and uses commercially reasonable                efforts to minimize such personnel and                expenses. |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Hercules                also reserves the right to direct Supplier to cease using all or                part of                the space in any Hercules Facility from which the Services are then                being                provided by Supplier and to thereafter use such space for its own                purposes. In such event, Hercules shall reimburse Supplier for any                reasonable incremental Out-of-Pocket Expenses incurred by Supplier                in                leasing substitute space and physically relocating to such space;                provided                that such relocation is not expressly contemplated in this Agreement                and                that Supplier notifies Hercules of such incremental Out-of-Pocket                Expenses, obtains Hercules' approval prior to incurring such expenses;                and                uses commercially reasonable efforts to minimize such                expenses. |
|--------|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (g) | **Conditions                for Return**.                When the Hercules Facilities are no longer to be used by Supplier                as                contemplated by Section 6.2 or are otherwise no longer required for                performance of the Services, Supplier shall notify Hercules as soon                as                practicable and shall vacate and return such Hercules Facilities                (including any improvements to such facilities made by or at the                request                of Supplier) to Hercules in substantially the same condition as when                such                facilities were first provided to Supplier, subject to reasonable                wear and                tear. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (h) | **No                Violation of Laws**.                Supplier shall (i) treat, use and maintain the Hercules Facilities                in a                reasonable manner, and (ii) ensure that neither Supplier nor any                of its                Subcontractors commits, and use all reasonable efforts to ensure                that no                business visitor or invitee commits, any act in violation of any                Laws in                such Supplier occupied Hercules Facility or any act in violation                of                Hercules' insurance policies or in breach of Hercules' obligations                under                the applicable real estate leases in such Supplier occupied Hercules                Facilities (in each case, to the extent Supplier has received notice                of                such insurance policies or real estate leases or should reasonably                be                expected to know of such obligations or limitations). |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**6.3**
**Supplier      Facilities.**

**Section      4.6**

**6.4**
**Software,      Equipment and Third Party Contracts**
**.**

|   | (a) | **Financial                Responsibility**.                Supplier shall be responsible for any third party fees or expenses                on or                after the Commencement Date (or, if later, the date on which Supplier                assumes responsibility for the Services in question in accordance                with the                Transition Plan) associated with Software, Equipment, Equipment leases                and                Third Party Contracts for which Supplier is financially responsible                under                **Schedule                E**                or                **J.1**.                Hercules shall be responsible for third party fees or expenses incurred                on                or after the Commencement Date (or, if later, the date on which Supplier                assumes responsibility for the Services in question in accordance                with the                Transition Plan) associated with Software, Equipment, Equipment leases                and                Third Party Contracts for which Hercules is financially responsible                under                **Schedule                E**                or                **J.1**.                Unless otherwise expressly provided, each Party also shall be responsible                for any third party fees or expenses on or after the Commencement                Date                (or, if later, the date on which Supplier assumes responsibility                for the                Services in question in accordance with the Transition Plan) associated                with new, substitute or replacement Software, Equipment, Equipment                leases                or Third Party Contracts (including Upgrades, enhancements, new versions                or new releases of such Software or Equipment) for which such Party                is                financially responsible under **Schedule                E**                or                **J.1**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Operational                Responsibility**.                With respect to Software, Equipment, Equipment leases and related                Third                Party Contracts for which Supplier is operationally responsible under                **Schedule                E**                or                **J.1**,                Supplier shall be responsible for (i) the evaluation, procurement,                testing, installation, rollout, use, support, management, administration,                operation and maintenance of such Software, Equipment, Equipment                leases                and Third Party Contracts; (ii) the evaluation, procurement, testing,                installation, rollout, use, support, management, administration,                operation                and maintenance of new, substitute or replacement Software, Equipment,                Equipment leases and Third Party Contracts (including Upgrades,                enhancements, new versions or new releases of such Software); (iii)                the                performance,                availability, reliability, compatibility and interoperability of                such                Software, Equipment and Third Party Contracts, each in accordance                with                this Agreement, including the Service Levels and Change Control                Procedures; (iv) compliance with and performance of all operational,                administrative and contractual obligations specified in the applicable                Software licenses, Equipment leases and Third Party Contracts; (v)                the                administration and exercise as appropriate of all rights available                under                such licenses, leases and contracts; and (vi) the payment of any                fees,                penalties, charges, interest or other expenses due and owing under                or with                respect to such licenses, leases and contracts that are incurred,                caused                by or result from Supplier’s failure to comply with or perform its                obligations under this **Section                6.4(b)** |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Rights                Upon Expiration/Termination**.                With respect to all Third Party Software licenses, Equipment leases                and                Third Party Contracts (excluding Shared Subcontractors) for which                Supplier                is financially responsible under **Schedule                E**                or                **J.1**,                Supplier shall use all commercially reasonable efforts to (i) obtain                for                Hercules, the Eligible Recipients and/or their designee(s) the license,                sublicense, assignment and other rights specified in **Sections                4.3(b)**                and **14.6,**                (ii) ensure that the granting of such license, sublicense, assignment                and                other rights is not subject to subsequent third party approval or                the                payment by Hercules, the Eligible Recipients or their designee(s)                of                license, assignment or transfer fees, (iii) ensure that the terms,                conditions and prices applicable to Hercules, the Eligible Recipients                and/or their designee(s) following expiration or termination are                no less                favorable than those otherwise applicable to Supplier, and at least                sufficient for the continuation of the activities comprising the                Services,                and (iv) ensure that neither the expiration/termination of this Agreement                nor the assignment of the license, lease or contract will trigger                less                favorable terms, conditions or pricing. If Supplier is unable to                obtain                any such rights and assurances, it shall notify Hercules in advance                and                shall not use such Third Party Software license, Equipment lease                or Third                Party Contract without Hercules' approval (and absent such approval,                Supplier’s use of any such Third Party Software license, Equipment lease                or Third Party Contract shall obligate Supplier to obtain or arrange,                at                no additional cost to Hercules, for such license, sublicense, assignment                or other right for Hercules, the Eligible Recipients and their designee(s)                upon expiration or termination).** **If                Hercules consents to Supplier’s use of specific Third Party Software                licenses, Equipment leases or Third Party Contracts under these                circumstances, such consent shall be deemed to be conditioned on                Supplier’s commitment to use all commercially reasonable efforts to cause                such third party to agree at expiration or termination of this Agreement                or the completion of Termination Assistance Services to permit Hercules,                the Eligible Recipients and/or their designee(s) to assume prospectively                the license, lease or contract in question or to enter into a new                license,                lease or contract with Hercules, the Eligible Recipients and/or their                designee(s) on substantially the same terms and conditions, including                price. If Hercules consents to Supplier’s use of specific Third Party                Software licenses, Equipment leases or Third Party Contracts under                these                circumstances, such Third Party Software licenses, Equipment leases                or                Third Party Contracts shall be added to **Schedule                U**. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Evaluation                of Third Party Software, Equipment**.                In addition to its obligations under **Section                6.4(a)**                and **(b)**                and in order to facilitate Hercules' control of architecture, standards                and plans pursuant to **Section                9.5**,                Supplier shall use all commercially reasonable efforts to evaluate                any                Third Party Software and Equipment selected by or for Hercules or                an                Eligible Recipient to determine whether such Software and Equipment                will                adversely affect Hercules' environment, Hercules' ability to interface                with and use the Software, Equipment and Systems and/or Supplier’s ability                to provide the Services. Supplier shall complete and report the results                of                such evaluation to Hercules within fifteen (15) days of its receipt                of                Hercules' request; provided, that Supplier shall use all commercially                reasonable efforts to respond more quickly in the case of a pressing                business need or an emergency                situation. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Hercules                Provided Equipment**.                Hercules shall provide Supplier with the use of the Hercules owned                and                leased Equipment identified on **Schedule                O.3**                (collectively, the “**Hercules                Provided Equipment**”)                for the periods specified in such Schedule solely for and in connection                with the provision of the Services. Upon the expiration of the period                specified in **Schedule                O.3**                for each item of Hercules Provided Equipment (or when such Hercules                Provided Equipment is no longer required by Supplier for the performance                of the Services), Supplier shall promptly return such Hercules Provided                Equipment in accordance with **Section                6.4(f)**.                THE HERCULES PROVIDED EQUIPMENT IS PROVIDED BY HERCULES TO SUPPLIER                ON AN                AS-IS, WHERE-IS BASIS. HERCULES EXPRESSLY DISCLAIMS ANY WARRANTIES,                EXPRESS OR IMPLIED, AS TO THE HERCULES PROVIDED EQUIPMENT, OR ITS                CONDITION OR SUITABILITY FOR USE BY SUPPLIER TO PROVIDE THE SERVICES,                INCLUDING WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS                FOR                A PARTICULAR PURPOSE. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Notice      of Decommissioning**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**6.5**
**Notice      of Defaults.**

**7**
**SERVICE      LEVELS**

**7.1**
**General.**

|   | (a) | **General                Performance Standards**.                Beginning on the Commencement Date (or, if later, the date on which                Supplier assumes **responsibility**                for the Services in question in accordance with the Transition Plan),                Supplier shall perform each Service at levels of accuracy, quality,                completeness, timeliness, responsiveness and resource efficiency                that are                at least equal to the documented or verifiable levels received by                Hercules                or the Eligible Recipients prior to such date. In addition, Supplier                shall                perform the Services at levels of accuracy, quality, completeness,                timeliness, responsiveness, resource efficiency and productivity                that are                equal to or higher than the accepted industry standards of leading                providers of BPO/ADM services. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Service                Level Performance Standards**.                Beginning on the Commencement Date (or, if later, the date on which                Supplier assumes responsibility for the Services in question in accordance                with the Transition Plan) Supplier shall perform the Services so                as to                meet or exceed the Service Levels set forth in **Schedule                G**.                To the extent the Parties have established a Service Level for a                specific                Service, the obligations described in **Section                7.1(a)**                shall not be construed to alter, expand or supersede such Service                Level. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Multiple                Service Levels**.                If more than one Service Level applies to any particular obligation                of                Supplier, Supplier shall perform in accordance with the most stringent                of                such Service Levels. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Responsibility**.                Supplier shall be responsible for meeting or exceeding the applicable                Service Levels even where doing so is dependent on the provision                of                Services by Subcontractors or non-Supplier Personnel. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**7.2**
**Service      Level Credits; Deliverable Credits**
**.      **

|   | (a) | **Service                Level Credits.**                Supplier recognizes that Hercules is paying Supplier to deliver certain                Services at specified Service Levels. If Supplier fails to meet such                Service Levels, then, in addition to other remedies available to                Hercules,                Supplier shall pay or credit to Hercules the performance credits                specified                in **Schedule                G**                (“**Service                Level Credits**”)                in                recognition of the diminished value of the Services resulting from                Supplier’s failure to meet the agreed upon level of performance, and not                as a penalty. Under no circumstances shall the imposition of Service                Level                Credits be construed as Hercules' sole or exclusive remedy for any                failure                to meet the Service Levels. However, if                Hercules recovers monetary damages from Supplier as a result of Supplier’s                failure to meet a Service Level, Supplier shall be entitled to set-off                against such damages any Service Level Credits paid for the failure                giving                rise to such recovery. Service Level Credits are not counted toward                and                are not subject to the overall cap on Supplier’s liability. For avoidance                of doubt, unless otherwise specified in **Schedule                G**,                Supplier’s performance under the Master Agreement and all Companion                Agreements shall be measured and reported in the aggregate for purposes                of                determining Supplier’s compliance with applicable Service Levels and                calculating and assessing any resulting Service Level Credits. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (b) | **Deliverable                Credits.**Supplier                recognizes that Hercules is paying Supplier to provide certain Critical                Deliverables by the time and in the manner agreed by the Parties.                If                Supplier fails to meet its obligations with respect to such Critical                Deliverables, then, in addition to other remedies available to Hercules,                Supplier shall pay or credit to Hercules the Deliverable Credits                specified                in** ****Schedules                G, H and/or H.1**** **or                established by Hercules as part of the project approval process on                a case                by case basis in recognition of the diminished value of the Services                resulting from Supplier’s failure to meet the agreed upon level of                performance, and not as a penalty. If Hercules recovers monetary                damages                from Supplier as a result of Supplier’s failure to meet its obligations                with respect to one (1) or more Critical Deliverables, Supplier shall                be                entitled to set-off against such damages any Deliverable Credits                paid for                the failure(s) giving rise to such recovery. Deliverable Credits                are not                counted toward and are not subject to the overall cap on Supplier’s                liability and are in addition to Service Level                Credits. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**7.3**
**Problem      Analysis.**

**7.4**
**Continuous      Improvement Reviews**
**.      **

|   | (a) | **Improvement                of Service Quality**.                Supplier acknowledges that the quality of the Services provided in                certain                Service areas can and will be improved during the Term and agrees                that the                Service Levels in such Service areas will be enhanced periodically                in                recognition of the anticipated improvement in service quality. Supplier                will improve the quality of the Services provided in such areas to                meet or                exceed the enhanced Service Levels and shall do so at no additional                charge                to Hercules. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Increase                of Service Levels**.                In addition to the foregoing, Hercules and Supplier shall periodically                review the Service Levels and the performance data collected and                reported                by Supplier in accordance with **Schedule                G**,                and relevant industry data and trends on                an annual basis (or more frequently if requested by Hercules).                Supplier shall give Hercules any assistance it reasonably requires                to                review and verify such data. As part of such review process, the                Parties                shall, at no additional cost to Hercules, improve the Service Levels                to                reflect the higher performance levels actually attained or attainable                by                Supplier in accordance with **Schedule                G**.                In addition, subject to **Section                4.4**                and **Schedule                G**,                the Parties shall agree, to the extent reasonable and appropriate,                to (i)                improve the Service Levels to reflect improved performance capabilities                associated with advances in the proven processes, technologies and                methods                available to perform the Services; (ii) add new Service Levels to                permit                further measurement or monitoring of the accuracy, quality, completeness,                timeliness, responsiveness, cost-effectiveness, or productivity of                the                Services; (iii) modify or increase the Service Levels to reflect                changes                in the processes, architecture, standards, strategies, needs or objectives                defined by Hercules; and (iv) modify or increase the Service Levels                to                reflect agreed upon changes in the manner in which the Services are                performed by Supplier. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**7.5**
**Measurement      and Monitoring**
**.**

**Schedule      G**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**7.6**
**Satisfaction      Surveys. **

|   | (a) | **General**.** **At                specified intervals, Supplier and/or independent third parties engaged                by                Supplier shall conduct the satisfaction surveys described in **Schedule                Q**                in                accordance with the survey protocols and procedures specified therein.                To                the extent Supplier engages an independent third party to perform                all or                any part of any satisfaction survey, such third party shall be approved                in                advance by Hercules. Supplier shall be responsible for the expenses                of all                such surveys conducted pursuant to this **Section                7.6(a)**and**Schedule Q**.                ** ** |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Hercules                Conducted Surveys**.                In addition to the satisfaction surveys to be conducted pursuant                to                **Section                7.6(a)**,                Hercules may survey satisfaction with Supplier’s performance in connection                with and as part of broader satisfaction surveys periodically conducted                by                Hercules and/or independent third parties engaged by Hercules. At                Hercules' request, Supplier shall cooperate and assist Hercules with                the                formulation of the survey questions, protocols and procedures and                the                execution and review of such surveys. At Hercules' request, Supplier                shall                provide data to Hercules or such third party to enable such                surveys. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Survey                Follow-up**.                If the results of any satisfaction survey conducted pursuant to                **Section                7.6(a)**                or                **(b)**                indicate that the level of satisfaction with Supplier’s performance is                less than the target level specified by Hercules in **Schedule** **Q**,                Supplier shall promptly: (i) analyze and report on the root cause                of such                dissatisfaction; (ii) develop an action plan to address and improve                the                level of satisfaction; (iii) present such plan to Hercules for its                review,                comment and approval; and (iv) take action in accordance with the                approved                plan and as necessary to improve the level of satisfaction. Hercules                and                Supplier shall establish a schedule for completion of a root cause                analysis and the preparation and approval of the action plan which                shall                be reasonable and consistent with the severity and materiality of                the                problem; provided, that the time for completion of such tasks shall                not                exceed thirty (30) days from the date such user survey results are                finalized and reported. Supplier’s action plan developed hereunder shall                specify the specific measures to be taken by Supplier and the dates                by                which each such action shall be completed. Following completion of                the                measures described in such action plan, Supplier shall conduct follow-up                surveys with the affected Hercules management and/or Authorized Users                to                confirm that the cause of any dissatisfaction has been addressed                and that                the level of satisfaction has improved. If Supplier fails to take                the                actions set forth in the action plan by the agreed upon dates, then,                in                addition to any other remedies available to Hercules under this Agreement,                at law or in equity, Supplier shall pay to Hercules the applicable                Deliverable Credits, if any, agreed to in the applicable action plan. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**7.7**
**Notice      of Adverse Impact.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **8** | **PROJECT                PERSONNEL** |
|-------|--------------------------------------|

**8.1**
**Key      Supplier Personnel**
**.**

|   | (a) | **Approval                of Key Supplier Personnel**. |
|--------|-----|--------------------------------------------------------|

|   | (i) | The                positions to be held by Key Supplier Personnel are listed in **Schedule                C**.                Before assigning an individual to a Key Supplier Personnel position,                whether as an initial assignment or a subsequent assignment, Supplier                shall notify Hercules of the proposed assignment, shall introduce                the                individual to appropriate Hercules representatives, shall provide                reasonable opportunity for Hercules representatives to interview                the                individual, and shall provide Hercules with a resume and such other                information about the individual as may be reasonably requested by                Hercules. If Hercules in good faith objects to the proposed assignment,                the Parties shall attempt to resolve Hercules' concerns on a mutually                agreeable basis. If the Parties have not been able to resolve Hercules'                concerns within five (5) business days of Hercules communicating                its                concerns, Supplier shall not assign the individual to that position                and                shall propose to Hercules the assignment of another individual of                suitable                ability and qualifications. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Hercules                may, from time to time, change the positions designated as Key Supplier                Personnel positions with Supplier’s approval which shall not be                unreasonably withheld. In addition, the number of Key Supplier Personnel                positions shall be increased in the event of New Services, expanded                scope,                corporate acquisitions, increased Service volumes, or other such                circumstances to maintain a ratio of Key Supplier Personnel to Supplier                Personnel that is no less than the ratio existing as of the Commencement                Date. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Continuity                of Key Supplier Personnel**.                Supplier shall cause each of the Key Supplier Personnel to devote                full                time and effort to the provision of Services under this Agreement                for, at                a minimum, the period specified in **Schedule                C**                from the date he or she assumes the position in question (provided                that,                in the case of Key Supplier Personnel assigned prior to the Commencement                Date, the minimum period shall be the period specified in **Schedule                C**                from the Commencement Date). Supplier shall not transfer, reassign                or                remove any of the Key Supplier Personnel (except as a result of voluntary                resignation, involuntary termination for cause, illness, disability,                or                death) or announce its intention to do so during the specified period                without Hercules' prior approval, which Hercules may withhold in                its sole                discretion. In the event of the voluntary resignation, involuntary                termination for cause, illness, disability or death of one of its                Key                Supplier Personnel during or after the specified period, Supplier                shall                (i) give Hercules as much notice as reasonably possible of such                development, and (ii) expeditiously identify and obtain Hercules'                approval                of a suitable replacement. In addition, even after the period specified                in                **Schedule                C**,                Supplier shall transfer, reassign or remove its Key Supplier Personnel                only after (i) giving Hercules reasonable prior notice of such action,                (ii) identifying and obtaining Hercules' approval of a suitable                replacement at least thirty (30) days prior to such transfer, reassignment                or removal, (iii) providing Hercules with a plan describing the steps                and                knowledge transfer necessary to transition responsibility to the                replacement, and (iv) demonstrating to Hercules' reasonable satisfaction                that such action will not have an adverse impact on Supplier’s performance                of its obligations under this Agreement. Unless otherwise agreed,                Supplier                shall not transfer, reassign or remove more than twenty percent (20%)                of                the Key Supplier Personnel in any six (6) month                period. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Retention                and Succession**.                Supplier shall implement and maintain a retention strategy designed                to                retain Key Supplier Personnel on the Hercules account for the prescribed                period. Supplier shall also maintain active succession plans for                each of                the Key Supplier Personnel positions. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**8.2**
**Supplier      Account Manager. **

**Supplier      Account Manager**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**8.3**
**Supplier      Personnel Are Not Hercules Employees**
**.**

**8.4**
**Replacement,      Qualifications, and Retention of Supplier Personnel**
**.**

|   | (a) | **Sufficiency                and Suitability of Personnel**.                Supplier shall assign (or cause to be assigned) sufficient Supplier                Personnel to provide the Services in accordance with this Agreement                and                such Supplier Personnel shall possess suitable competence, ability                and                qualifications and shall be properly educated and trained for the                Services                they are to perform. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Requested                Replacement**.                In the event that Hercules determines lawfully and in good faith                that the                continued assignment to Hercules of any individual Supplier Personnel                (including Key Supplier Personnel) is not in the best interests of                Hercules or the Eligible Recipients, then Hercules shall give Supplier                notice to that effect requesting that such Supplier Personnel be                replaced.                Supplier shall have ten (10) days following Hercules' request for                removal                of such Supplier Personnel in which to investigate the matters forming                the                basis of such request, correct any deficient performance and provide                Hercules with assurances that such deficient performance shall not                recur                (provided that, if requested to do so by Hercules for actual or suspected                violations of Hercules Rules, Supplier shall immediately remove (or                cause                to be removed) the individual in question from all Hercules Facilities                and                Hercules Sites pending completion of Supplier’s investigation and                discussions with Hercules). If, following such ten (10) day period,                Hercules is not reasonably satisfied with the results of Supplier’s                efforts to correct the deficient performance and/or to ensure its                non-recurrence, Supplier shall, as soon as possible, permanently                remove                and replace such Supplier Personnel with an individual of suitable                ability                and qualifications, without cost to Hercules. Nothing in this provision                shall operate or be construed to limit Supplier’s responsibility for the                acts or omission of the Supplier Personnel, or be construed as joint                employment. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Turnover                Rate and Data**.                Supplier shall use commercially reasonable efforts to keep the turnover                rate of Supplier Personnel to a level comparable to or better than                the                industry average for well-managed service companies in the applicable                country performing services similar to the Services. If Hercules                believes                that the turnover rate of Supplier Personnel is excessive and so                notifies                Supplier, Supplier shall within ten (10) business days (i) provide                Hercules with data concerning Supplier’s turnover rate, (ii) meet with                Hercules to discuss the reasons for the turnover rate, (iii) submit                a                proposal for reducing the turnover rate for Hercules' review and                approval,                and (iv) agree to a program for reducing the turnover rate at no                additional cost to Hercules. Notwithstanding any transfer or turnover                of                Supplier Personnel, Supplier shall remain obligated to perform the                Services without degradation and in accordance with the Service                Levels. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Restrictions                on Performing Services to Competitors**.                Neither Supplier nor any Subcontractor shall cause or permit Key                Supplier                Personnel, Supplier Personnel performing business analytics or other                Supplier Personnel listed on **Attachment                C.2**                to                perform services directly or indirectly for a Direct Hercules Competitor                either while engaged in the provision of Services or during the twelve                (12) months immediately |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

** **

|   | (e) | **Background                Check/Drug Screening**.                Supplier shall ensure that Supplier Personnel are authorized to work                in                any country in which they are assigned to perform Services. In addition,                Supplier shall use all commercially reasonable efforts to verify                that                Supplier Personnel have not been convicted of or accepted responsibility                for a felony or a misdemeanor involving a dishonest act, do not use                illegal drugs, and are not otherwise disqualified from performing                the                assigned work under applicable Laws. To the extent permitted under                applicable Law and administratively possible in the jurisdiction                in which                such Supplier Personnel are employed, Supplier shall perform or have                performed a reasonable background check on all Supplier Personnel                assigned                to work hereunder, provided that, if a satisfactory background check                was                completed in connection with the hiring of such Supplier Personnel,                it                need not be repeated. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Notice                by Supplier**.                Supplier shall provide Hercules not less than ninety (90) days notice                of                the expiration of any collective bargaining agreement with unionized                Supplier Personnel if the expiration of such agreement or any resulting                labor dispute could potentially interfere with or disrupt the business                or                operations of Hercules or an Eligible Recipient or impact Supplier’s                ability to timely perform its duties and obligations under this                Agreement. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**8.5**
**Staffing      Plan: Restrictions on Changes in Supplier Staffing/Facilities.**

|   | (a) | **Staffing                Plan.**Set                forth in **Schedule                M**                is                a staffing plan showing the planned staffing and deployment of Supplier                Personnel by Functional Service Area, job classification and location                (the                “**Staffing                Plan**”).                During the thirty (30) months immediately following the Effective                Date                Supplier shall comply with the Staffing Plan, and shall not make                any                material changes to the planned staffing and deployment without Hercules’                prior approval. For purposes of this provision, a material change                is                considered to be a change of five percent (5%) or more in any number                in                the personnel projection matrix in the Staffing Plan. The Parties                acknowledge and agree that such review and approval of the Staffing                Plan                and changes in the Staffing Plan shall not constitute joint employment. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | Supplier                shall not move Services in a Functional Service Area or sub-Functional                Service Area (e.g., Procurement, Accounts Payable, Human Resources,                Payroll) provided from an approved Supplier Facility and country                to a                Supplier Facility and country from which such Services had not previously                been provided by Supplier without Hercules' prior approval. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | To                the extent Services in the same Functional Service Area or sub-Functional                Service Area are provided by Supplier Personnel from Supplier Facilities                in different countries, Supplier shall not change the extent to which                such                Services are provided by Supplier Personnel from each such Supplier                Facility and country, as specified in **Schedule                O.2**,                without Hercules' prior approval. For avoidance of doubt, changes                attributable solely to changes in service volumes are not subject                to the                limits described in this **Section                8.5(b)**. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**8.6**
**Conduct      of Supplier Personnel**
**.**

|   | (a) | **Conduct                and Compliance**.                While at Hercules Facilities and Hercules Sites, Supplier Personnel                shall                (i) subject to **Section                6.2(d)**,                comply with the Hercules Rules and other rules and regulations regarding                personal and professional conduct, (ii) comply with reasonable requests                of                Hercules or the Eligible Recipients personnel pertaining to personal                and                professional conduct, (iii) attend workplace training offered by                Hercules                and/or the Eligible Recipients at Hercules' request, and (iv) otherwise                conduct themselves in a businesslike                manner. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Identification                of Supplier Personnel**.                Except as specifically authorized by Hercules, Supplier Personnel                shall                clearly identify themselves as Supplier Personnel and not as employees                or                representatives of Hercules and/or the Eligible Recipients. This                shall                include any and all communications, whether oral, written or electronic,                unless and to the extent authorized by Hercules in connection with                the                performance of specific Services. Each Supplier Personnel shall wear                a                badge indicating that he or she is employed by Supplier or its                Subcontractors when at a Hercules Facility or Hercules                Site. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Restriction                on Marketing Activity**.                Except for marketing representatives designated in writing by Supplier                to                Hercules, none of the Supplier Personnel shall conduct any marketing                activities to Hercules or Eligible Recipient employees at Hercules                Facilities or Hercules Sites (including marketing of any New Services),                other than reporting potential marketing opportunities to Supplier’s                designated marketing                representatives. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**8.7**
**Substance      Abuse.**

|   | (a) | **Employee                Removal.**To                the extent permitted by applicable Laws, Supplier shall immediately                remove                (or cause to be removed) any Supplier Personnel who is known to be                or                reasonably suspected of engaging in substance abuse while at Hercules                Facility or Hercules Site, in a Hercules vehicle or while performing                Services. In the case of reasonable suspicion, such removal shall                be                pending completion of the applicable investigation. Substance abuse                includes the sale, attempted sale, possession or use of illegal drugs,                drug paraphernalia, or, to the extent not permitted on at Hercules                Facilities or Hercules Sites, alcohol, or the misuse of prescription                or                non-prescription drugs. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Substance                Abuse Policy.**Supplier                represents and warrants that it has and will maintain substance abuse                policies, in each case in conformance with applicable Laws, and Supplier                Personnel will be subject to such policies. Supplier represents and                warrants that it shall require its Subcontractors and Affiliates                providing                Services to have and maintain such policy in conformance with applicable                Law and to adhere to this                provision. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**8.8**
**EC      Acquired Rights Directive. **

**EC      Acquired Rights Directive.**

**Validity**

**9**
**SUPPLIER      RESPONSIBILITIES**

**9.1**
**Policy      and Procedures Manual **

|   | (a) | **Delivery                and Contents.**As                part of the Services, and at no additional cost to Hercules, Supplier                shall deliver to Hercules a reasonably complete draft of the Policy                and                Procedures Manual(s) with respect to the Services to be transitioned                to                Supplier on the Commencement Date, for Hercules' review, comment                and                approval, at least thirty (30) days prior to the Commencement Date.                Thereafter, as part of the Services, and at no additional cost to                Hercules, Supplier shall deliver to Hercules a reasonably complete                draft                of the Policy and Procedures Manual with respect to each remaining                Service                (or, if such Policy and Procedures Manual already exists, any additional                portions of such Policy and Procedures Manual pertaining to such                Service),                for Hercules' review, comment and approval, at least thirty (30)                days                prior to the Transition Milestone date for the transition of each                such                Service to Supplier. In each case, Hercules shall have at least fifteen                (15) days to review the draft Policy and Procedures Manual and provide                Supplier with comments and revisions. Supplier shall then incorporate                such                comments and revisions into the Policy and Procedures Manual and                shall                deliver |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Schedule      S**

|   | (i) | a                detailed description of the Services and the manner in which each                will be                performed by Supplier, including (A) the Equipment, Software, and                Systems                to be procured, operated, supported or used; (B) Suppliers standard                operating practices (to the extent applicable and as uniquely adopted                to                the Services); (C) documentation (including operations manuals, user                guides, specifications, policies/procedures and disaster recovery/business                continuity plans) providing further details regarding such Services;                (D)                the specific activities to be undertaken by Supplier in connection                with                each Service, including, where appropriate, the direction, supervision,                monitoring, staffing, reporting, planning and oversight activities                to be                performed by Supplier under this Agreement; (E) the checkpoint reviews,                testing, acceptance, controls and other procedures to be implemented                and                used to assure service quality; and (F) subject to **Section** **15.7,**the                processes, methodologies and controls to be implemented and used                by                Supplier to ensure compliance with applicable                Laws; |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | the                procedures for Hercules/Supplier interaction and communication, including                (A) call lists; (B) procedures for and limits on direct communication                by                Supplier with Hercules personnel; (C) problem management and escalation                procedures; (D) priority and project procedures; (E) Acceptance testing                and procedures; (F) Quality Assurance procedures and internal controls                (G)                the Project formation process and implementation methodology; and                (H)                annual and quarterly financial objectives, budgets, and performance                goals;                and |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | practices                and procedures addressing such other issues and matters as Hercules                shall                require. |
|--------|-------|-------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Compliance**.                Supplier shall perform the Services in accordance with applicable                Laws and                Hercules' then current policies and procedures until the Policy and                Procedures Manual is finalized and agreed upon by the Parties. Thereafter,                Supplier shall perform the Services in accordance with the Policy                and                Procedures Manual. In the event of a conflict between the provisions                of                this Agreement and the Policy and Procedures Manual, the provisions                of                this Agreement shall control unless the Parties expressly agree otherwise                and such agreement is set forth in the relevant portion of the Policy and                Procedures Manual. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Maintenance,                Modification and Updating**.                Supplier shall maintain the Policy and Procedures Manual so as to                be                accessible electronically to Hercules management and Authorized Users                via                a secure web site in a manner consistent with Hercules' security                policies.                Supplier shall promptly modify and update the Policy and Procedures                Manual                monthly to reflect changes in the operations or procedures described                therein and to comply with Hercules Standards, the Technology and                Business                Process Plan and Strategic Plans as described in **Section                9.5**.                Supplier shall provide the proposed changes in the manual to Hercules                for                review, comment and approval. To the extent such change could (i)                increase                Hercules' total costs of receiving the Services; (ii) have adverse                impact                or require changes as described in **Section                9.6(c)****,**or                (iii) violate or be inconsistent with the Hercules Standards, the                Technology and Business Process Plan or Strategic Plans, Supplier                shall                not implement such change without first obtaining Hercules' approval,                which Hercules may withhold in its sole discretion. For avoidance                of                doubt, Supplier shall prepare and maintain a single Policy and Procedures                Manual for this Master Agreement and all Companion Agreements, rather                than                a separate Policy and Procedures Manual for each Master Agreement                and                Companion Agreement. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Annual                Review.**                The Parties shall meet to perform a formal annual review of the Policy                and                Procedures Manual on each anniversary of the Commencement                Date. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**9.2**
**Reports.**

|   | (a) | **Reports.**Supplier                shall provide Hercules with reports pertaining to the performance                of the                Services and Supplier’s other obligations under this Agreement sufficient                to permit Hercules to monitor and manage Supplier’s performance                (“**Reports**”).                The Reports to be provided by Supplier shall include those described                in                **Schedule                R**                in                the format and at the frequencies provided therein, as well as those                provided by Hercules prior to the Commencement Date. In addition,                from                time to time, Hercules may identify additional Reports to be generated                by                Supplier and delivered to Hercules on an ad hoc or periodic basis.                All                Reports shall be provided to Hercules as part of the Services and                at no                additional charge to Hercules. The Reports described in **Schedule                R**                and, to the extent reasonably possible, all other Reports shall be                provided to Hercules in a network accessible format with ability                for data                to be downloaded to Hercules' current standard spreadsheet                application. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Back-Up                Documentation**.                As part of the Services, Supplier shall provide Hercules with such                documentation and other information available to Supplier as may                be                reasonably requested by Hercules from time to time in order to verify                the                accuracy of the Reports provided by Supplier. In addition, Supplier                shall                provide Hercules with all documentation and other information reasonably                requested by Hercules from time to time to verify that Supplier’s                performance of the Services is in compliance with the Service Levels                and                this Agreement. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Correction                of Errors**.                As part of the Services and at no additional charge to Hercules,                Supplier                shall promptly correct any errors or inaccuracies in or with respect                to                the Reports, the information or data contained in such Reports, or                other                contract deliverables delivered by Supplier or its agents, Subcontractors,                or other third party product or service providers to the extent provided                in **Schedule                E**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**9.3**
**Governance      Model; Meetings**
**.**

|   | (a) | **Governance**.                The governance model to be employed by the Parties in connection                with this                Agreement is set forth in **Schedule                S**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Meetings**.                During the Term, representatives of the Parties shall meet periodically                or                as requested by Hercules to discuss matters arising under this Agreement,                including any such meetings provided for in this Agreement, the Transition                Plan, the Policy and Procedures Manual or **Schedule                S**.                Each Party shall bear its own costs in connection with the attendance                and                participation of such Party’s representatives in such meetings. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Agenda                and Minutes**.                For each such meeting, upon Hercules request, Supplier shall prepare                and                distribute an agenda, which will incorporate the topics designated                by                Hercules. Supplier shall distribute such agenda in advance of each                meeting                so that the meeting participants may prepare for the meeting. In                addition,                upon Hercules request, Supplier shall record and promptly distribute                minutes for every meeting for review and approval by                Hercules. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Authorized                User and Eligible Recipient Meetings**.                Supplier shall notify the Hercules Relationship Manager or his or                her                designee(s) in advance of scheduled meetings with Authorized Users                or                Eligible Recipients (other than meetings pertaining to the provision                of                specific Services on a day-to-day basis) and shall invite the Hercules                Relationship Manager or his or her designee(s) to attend such meetings                or                to designate a representative to do                so. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**9.4**
**Quality      Assurance and Internal Controls**
**.**

|   | (a) | Supplier                shall develop and implement Quality Assurance and internal control                (e.g.,                financial and accounting controls, organizational controls, input/output                controls, system modification controls, processing controls, system                design                controls, and access controls) processes and procedures, including                implementing tools and methodologies, to ensure that the Services                are                performed in an accurate and timely manner, in accordance with (i)                the                Service Levels and other requirements of this Agreement, (ii) generally                accepted accounting principles, (iii) accepted industry standards                of                leading providers of BPO/ADM services, (iv) the Laws applicable to                Hercules, the Eligible Recipients and/or the Services, and (v) the                industry standards described |
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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      9.4(d)**

|   | (b) | Without                limiting the foregoing, the processes, procedures and controls developed                and implemented by Supplier shall require Supplier to: |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Maintain                a strong control environment in day-to-day operations, to assure                that the                following fundamental control objectives are met: (1) financial and                operational information is valid, complete and accurate; (2) operations                are performed efficiently and achieve effective results, consistent                with                the requirements of this Agreement; (3) assets are safeguarded; and                (4)                actions and decisions of the organization are in compliance with                Laws; |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Build                the following basic control activities into its work processes: (1)                accountability clearly defined and understood; (2) access properly                controlled; (3) adequate supervision; (4) transactions properly                authorized; (5) transactions properly recorded; (6) transactions                recorded                in proper accounting period; (7) policies, procedures, and                responsibilities documented; (8) adequate training and education;                (9)                adequate separation of duties; and (10) recorded assets compared                with                existing assets; |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Develop                and execute a process to ensure periodic control self-assessments                are                performed with respect to all Services (such self-assessments to                be                performed at least quarterly unless and until Hercules approves less                frequent self-assessments); |
|--------|-------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Maintain                an internal audit function sufficient to monitor the processes and                Systems                used to provide the Services (i.e., perform audits, track control                measures, communicate status to management, drive corrective action,                etc.); |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | Conduct                investigations of suspected fraudulent activities within Supplier's                organization that impact or could impact Hercules or the Eligible                Recipients. Supplier shall promptly notify Hercules of any such suspected                fraudulent activity and the results of any such investigation as                they                relate to Hercules or the Eligible Recipients. At Supplier’s request,                Hercules shall provide reasonable assistance to Supplier in connection                with any such investigation; |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vi) | Comply                with**Schedule E.8**;. |
|--------|------|----------------------------------------------|

|   | (vii) | Comply                with all applicable requirements and guidelines established by Hercules                in                order to assist Hercules to meet the requirements of the Sarbanes-Oxley                Act of 2002 and implementing regulations promulgated by the United                States                Securities and Exchange Commission and the Public Company Accounting                Oversight Board; |
|--------|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (viii) | Comply                with the Hercules Business Practices Policy; and |
|--------|--------|------------------------------------------------------------------------|

|   | (ix) | Recommend                and, with Hercules' prior approval, implement revisions to the                Sarbanes-Oxley compliance measures. |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | Supplier                shall submit such processes, procedures and controls to Hercules                for its                review, comment and approval within thirty (30) days prior to the                Commencement Date and shall use commercially reasonable efforts to                finalize such processes, procedures and controls and obtain Hercules'                final approval on or before the Commencement Date. Upon Hercules'                approval, such processes and procedures shall be included in the                Policy                and Procedures Manual. Prior to the approval of such processes and                procedures by Hercules, Supplier shall adhere strictly to Hercules'                then                current policies, procedures and controls. No failure or inability                of the                quality assurance procedures to disclose any errors or problems with                the                Services shall excuse Supplier’s failure to comply with the Service Levels                and other terms of this Agreement. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (d) | **Industry                Standards, Certifications and Compliance.***** ***Supplier                has achieved or will achieve and, to the extent relevant, will thereafter                maintain certification or compliance with the following industry                standards: |
|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (i) | **Type                I SAS 70**:                The Supplier Facilities in Kolkata, India, and Bucharest Romania                (**Schedule                O.2**)                will be certified as Type I SAS 70 compliant beginning in the second                quarter of 2007; |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | **Type                II SAS 70**:                The Supplier Facilities in Kolkata, India, Bucharest Romania, and                Juarez,                Mexico (**Schedule                O.2**)                will be certified as Type II SAS 70 compliant beginning in the fourth                quarter of 2007; |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | **Sarbanes                Oxley**:                The finance and accounting processes employed at the Supplier Facilities                in Kolkata, India, Bucharest Romania, and Juarez, Mexico (**Schedule                O.2)**                will be certified in 2007 as compliant with the Sarbanes-Oxley Act                of 2002                and implementing regulations promulgated by the United States Securities                and Exchange Commission and the Public Company Accounting Oversight                Board. |
|--------|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | **ISO                9001:2000**:                The business continuity planning functions performed at the Supplier                Facility in Kolkata, India (**Schedule                O.2)**                are certified as ISO 9001:2000 compliant. |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | **Operating                Leader Standard Certification (Customer Operations Performance Centre                Inc., USA. (“COPC”))**:                As of the Effective Date, Supplier is undergoing the Operating Leader                Standard Certification from COPC. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vi) | **CMMi:**                The Supplier Facilities in Kolkata, India, Bucharest Romania, and                Juarez,                Mexico (**Schedule                O.2**)                are certified as compliant with the Software Engineering Institute                Capability Maturity Model Integration (CMMi) Level 5                requirements. |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vii) | **BS7799:**                The Supplier Facility in Kolkata, India (**Schedule                O.2**)                is BS 7799 certified. The Supplier Facilities in Bucharest Romania,                and                Juarez, Mexico (**Schedule                O.2**)                will obtain BS 7799 certification in                2007. |
|--------|-------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (viii) | **Six                Sigma**:                The Supplier Facilities in Kolkata, India, Bucharest Romania, and                Juarez,                Mexico (**Schedule                O.2**)                are certified through the Six-Sigma                Academy. |
|--------|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**9.5**
**Processes,      Procedures, Architecture, Standards and Planning**
**.**

|   | (a) | **Supplier                Support.**As                requested by Hercules, Supplier shall assist Hercules on an ongoing                basis                in defining: (A) the standards, policies, practices, processes, procedures                and controls to be adhered to and enforced by Supplier in the performance                of the Services; and (B) the associated technologies, architectures,                standards, products and systems to be provided, operated, managed,                supported and/or used by Supplier in connection therewith (collectively,                the “**Hercules                Standards**”).                Supplier also shall assist Hercules in preparing annual Strategic                Plans                and short-term implementation plans on an annual basis and in modifying                and updating such Strategic Plans and implementation plans on a periodic                basis as appropriate. The assistance to be provided by Supplier shall                include: (i) active participation with Hercules representatives on                permanent and ad-hoc committees and working groups addressing such                issues;                (ii) assessments of the then-current Hercules Standards; (iii) analyses                of                the appropriate direction for such Hercules Standards in light of                business                priorities, business strategies, competitive market forces, and changes                in                technology; (iv) the provision of information to Hercules regarding                Supplier’s technology, business processes and telecommunications                strategies for its own business; and (v) recommendations regarding                standards, processes, procedures and controls and associated technology                architectures, standards, products and systems. With respect to each                recommendation, Supplier shall provide the following at a level of                detail                sufficient to permit Hercules to |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Sections      9.5**
**Schedule      J**

|   | (b) | **Hercules                Authority and Supplier Compliance**.                Hercules shall have final authority to promulgate Hercules Standards                and                Strategic Plans and to modify or grant waivers from such Hercules                Standards and Strategic Plans. Supplier shall (i) comply with and                implement the Hercules Standards and Strategic Plans in providing                the                Services, (ii) work with Hercules to enforce the Hercules Standards                and                Strategic Plans, (iii) modify the Services as and to the extent necessary                to conform to such Hercules Standards and Strategic Plans, and (iv)                obtain                Hercules' prior written approval for any deviations from such Hercules                Standards and Strategic Plans. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Financial,                Forecasting and Budgeting Support**.                To support Hercules' forecasting and budgeting processes, Supplier                shall                provide the following information regarding the costs to be incurred                by                Hercules and/or the Eligible Recipients in connection with the Services                and the cost/benefit to Hercules and/or the Eligible Recipients associated                therewith: (i) actual and forecasted utilization of Resource Units;                (ii)                actual and forecasted changes in the total cost or resource utilization                of                Hercules and the Eligible Recipients associated with changes to the                environment; and (iii) opportunities to modify or improve the Services,                to                reduce the Charges, Pass-Through Expenses or retained expenses incurred                by                Hercules. Such information shall be provided at Hercules' request,                and at                no additional charge to Hercules, in accordance with the schedule                reasonably established by Hercules. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Technology                and Business Process Plan**.                Supplier shall develop and implement a technology and business process                plan that is consistent with the Hercules Standards and Strategic                Plan and                that shows how Supplier shall provide the Services to enable Hercules                to                achieve the Strategic Plan objectives and to implement and support                Hercules' BPO/ADM objectives and strategies (“**Technology                and Business Process Plan**”).                The development of the Technology and Business Process Plan will                be an                iterative process that Supplier shall carry out in consultation with                Hercules. The timetable for finalization of the Technology and Business                Process Plan shall be set each year having regard to the timetable                for the                Strategic Plan. Following approval by Hercules, the Technology and                Business Process Plan will replace the previous plan. All the changes                to                the Services emerging out of the Technology and Business Process                Plan                shall be governed by the Change Control                Procedures. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      9.14**
**Section      9.14**

**9.6**
**Change      Control.**

|   | (a) | **Compliance                with Change Control Procedures**.                In making any change in the human resources, payroll, procurement,                accounts payable or other standards, processes, procedures and controls                or                associated IT technologies, architectures, standards, products, Software,                Equipment, Systems, Services or Materials provided, operated, managed,                supported or used in connection with the Services or any other change                that                may impact the provision of the Services, each Party shall comply                with the                change control procedures specified in the Policy and Procedures                Manual                (“**Change                Control Procedures**”). |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|   | (b) | **Financial                responsibility for Changes**.                Unless otherwise set forth in this Agreement, including specified                in                **Schedule                E,**                or                approved in advance in accordance with **Sections                4.5, 9.6(c)**                or                otherwise, Supplier shall bear all charges, fees and costs associated                with                any change desired by Supplier, including all charges, fees and costs                associated with (i) the design, installation, implementation, testing                and                rollout of such change, (ii) any modification or enhancement to,                or                substitution for, any impacted business process or associated Software,                Equipment, System, Services or Materials, (iii) any increase in the                cost                to Hercules or the Eligible Recipients of operating, maintaining                or                supporting any impacted business process or associated Software,                Equipment, System, Services or Materials, and (iv) any increase in                Resource Unit usage resulting from such                change. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Hercules                Approval - Cost, Adverse Impact**.                Supplier shall make no change which may (i) increase Hercules' total                cost                of receiving the Services; (ii) require material changes to, or have                an                adverse impact on, Hercules' or an Eligible Recipient’s businesses,                operations, environments, facilities, business processes, systems,                software, utilities, tools or equipment (including those provided,                managed, operated, supported and/or used on their behalf by Hercules                Third                Party Contractors); (iii) require Supplier, Hercules, the Eligible                Recipients or Supplier to install a new version, release, upgrade                of, or                replacement for, any Software or Equipment or to modify any Software                or                Equipment, (iv) have a material adverse impact on the functionality,                interoperability, performance, accuracy, speed, responsiveness, quality                or                resource efficiency of the Services; (v) have an adverse impact on                the                cost, either actual or planned, to Hercules of terminating all or                any part                of the Services or exercising its right to in-source or use third                parties;                (vi) requires changes to or have an adverse impact on the functionality,                interoperability, performance, accuracy, speed, responsiveness, quality,                cost or resource efficiency of Hercules' Retained Systems and Business                Processes or (vii) violate or be inconsistent with Hercules Standards                or                Strategic Plans as specified in **Section                9.5**,                without first obtaining Hercules' approval, which approval Hercules                may                withhold in its sole discretion. If Supplier desires to make such                a                change, it shall provide to Hercules a written proposal describing                in                detail the extent to which the desired change may affect the                functionality, performance, price or resource efficiency of the Services                and any benefits, savings or risks to Hercules or the Eligible Recipients                associated with such change. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Hercules                Legal Approval - IVR/VRU Solution.**                In                addition to the foregoing, Supplier shall not implement or use in                performing the Services an IVR or VRU solution having                one or more of the following characteristics without first obtaining                the                approval of Hercules Chief Patent Counsel or his or her designee:                (i) the                entry by callers of distinct customer verification data that is compared                to information stored in a database to determine if the caller is                qualified to continue using the system; (ii) the IVR system provides                the                caller with computer generated confirmation numbers; (iii) the use                by                callers of temporary PINs with the ability to change the PIN; or                (iv) the                generation of automatic screen pops at the operator terminal based                on                caller-specific information entered by the caller. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Information                for Exercise of Strategic Authority**.                In order to facilitate Hercules' strategic control pursuant to                **Section                9.5**,                Supplier shall provide Hercules with such information as Hercules                shall                reasonably require prior to making any proposed change. Such information                shall include, at a minimum, a description of the proposed rights                of                Hercules and the Eligible Recipients with respect to ownership and                licensing (including any related restrictions) relating to such Software,                Equipment or other technology or Materials. Such description shall                include                the license fees, maintenance fees and/or purchase or lease terms                (if any)                for use of such Software, Equipment, Systems, Services or Materials                by                Hercules, the Eligible Recipients and their respective third party                contractors upon termination or expiration of the Term and any limitations                or conditions on such use. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Temporary                Emergency Changes**.                Notwithstanding the foregoing, Supplier may make temporary changes                required by an emergency if it has been unable to contact the Hercules                Relationship Manager or his or her designee to obtain approval after                making reasonable efforts. Supplier shall document and report such                emergency changes to Hercules not later than the next business day                after                the change is made. Such changes shall not be implemented on a permanent                basis unless and until approved by                Hercules. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Implementation                of Changes**.                Supplier shall schedule and implement all changes so as not to (i)                disrupt                or adversely impact the business or operations of Hercules or the                Eligible                Recipients, (ii) degrade the Services then being received by them,                or                (iii) interfere with their ability to obtain the full benefit of                the                Services. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (h) | **Planning                and Tracking**.                On a monthly basis, Supplier shall prepare, with Hercules' participation                and approval, a rolling quarterly “look ahead” schedule for ongoing and                planned changes for the next three (3) months. The status of changes                shall                be monitored and tracked by Supplier against the applicable                schedule. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**9.7**
**Software      Currency. **

|   | (a) | **Currency                of Supplier Owned Software**.                Subject to and in accordance with **Sections                6.4**,                **9.5**,                **9.6**,                **9.7(c)**,                and **9.13**                and **Schedule                J**,** **Supplier                shall maintain reasonable currency for Supplier Owned Software and                provide                maintenance and support for new releases and versions of such Software.                At                Hercules' direction, Supplier shall operate multiple releases or                versions                of Supplier Owned Software on a temporary basis for a reasonable                period of                time during a technology or business transition (e.g., a software                upgrade                or an acquisition) and, subject to**Sections 4.4 and 11.1(f)(ii),**                shall do so without any increase in the Charges. For purposes of                this                Section, “**reasonable                currency**”                shall mean that, unless otherwise directed by Hercules, (i) Supplier                shall                maintain Supplier Owned Software at the then current Major Release,                and                (ii) Supplier shall install Minor Releases promptly or earlier, if                requested by Hercules. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Currency                of Third Party Software**.                Subject to and in accordance with **Sections                6.4**,                **9.5**,                **9.6**,                **9.7(c)**,                and **9.13**                and **Schedule                J**,** **Supplier                shall maintain reasonable currency for Third Party Software for which                it                is financially responsible under this Agreement and provide maintenance                and support for new releases and versions of Third Party Software                for                which it is operationally responsible. At Hercules' direction, Supplier                shall operate multiple releases or versions of Third Party Software                on a                temporary basis for a reasonable period of time during a technology                or                business transition (e.g., a software upgrade or an acquisition)                and,                subject to **Section                4.4 and 11.1(f)(ii),**shall                do so without any increase in the Charges. In addition, unless otherwise                directed by Hercules, Supplier shall keep Third Party Software within                release levels supported by the appropriate third party vendor to                ensure                compatibility with other Software or Equipment components of the                Systems.                For purposes of this Section, “**reasonable                currency**”                shall mean that, unless otherwise directed by Hercules, (i) Supplier                shall                maintain Third Party Software within one Major Release of the then                current                Major Release, and (ii) Supplier shall install Minor Releases promptly                or                earlier, if requested by Hercules. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Evaluation                and Testing**.                Prior to installing a new Major Release or Minor Release, Supplier                shall                evaluate and test such Release to verify that it will perform in                accordance with this Agreement and the Hercules Standards and Strategic                Plans and that it will not (i) increase Hercules total cost of receiving                the Services; (ii) have an adverse impact or require changes as described                in **Section                9.6(c)**;                or (iii) violate or be inconsistent with Hercules Standards, Strategic                Plans, the Technology and Business Process Plan or applicable Laws.                The                evaluation and testing performed by Supplier shall be at least consistent                with the reasonable and accepted industry norms applicable to the                performance of such Services and shall be at least as rigorous and                comprehensive as the evaluation and testing usually performed by                highly                qualified service providers under such                circumstances. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Approval                by Hercules**.                Notwithstanding **Section                9.7(a) and (b)**,                Supplier shall confer with Hercules prior to installing any Major                Release                or Minor Release, shall provide Hercules with the results of its                testing                and evaluation of such Release and a detailed implementation plan                and                shall not install such Release if directed not to do so by Hercules.                Where                specified by Hercules, Supplier shall not install new Software releases                or                make other Software changes until Hercules has completed and provided                formal signoff on successful user acceptance testing. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Updates                by Hercules**.                Hercules and the Eligible Recipients shall have the right, but not                the                obligation, to install new releases of, replace, or make other changes                to                Applications Software or other Software for which Hercules is financially                responsible under this Agreement. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**9.8**
**Maintenance.      **

|   | (a) | **Supplier                Responsibility**.                To the extent Supplier has operational responsibility under this                Agreement, it shall maintain Equipment and Software so that they                operate                substantially in accordance with the Service Levels and their                Specifications, including (i) maintaining Equipment in good operating                condition, subject to normal wear and tear, (ii) undertaking repairs                and                preventive maintenance on Equipment in accordance with                the |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (b) | **Out                of Support Third Party Equipment and Software.**For                Third Party Equipment and Software no longer supported by the licensor                or                manufacturer for which Supplier has operational responsibility under                this                Agreement, Supplier shall use all commercially reasonable efforts                to                perform maintenance for such Equipment or Software as required to                meet its                obligations under this Agreement. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**9.9**
**Efficiency      and Cost Effectiveness. **

|   | (a) | **Timing                of Actions**.                Making adjustments in the timing of actions (consistent with Hercules                priorities and schedules for the Services and Supplier’s obligation to                meet the Service Levels). |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Timing                of Functions**.                Delaying or accelerating, as appropriate, the performance of non-critical                functions within limits acceptable to                Hercules. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Systems                Optimization**.                Tuning or optimizing the Systems (including memory), Applications                Software, databases and/or business processes to optimize performance                and                minimize costs. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Usage                Scheduling**.                Controlling its use of the System and/or the Hercules data network                by                scheduling usage, where possible, to low utilization periods. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Alternative                Technologies**.                Subject to **Section                9.5**,                using alternative technologies to perform the                Services. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Efficiency**.                Efficiently using resources for which Hercules is charged hereunder,                consistent with industry norms, and compiling data concerning such                efficient use in segregated and auditable form whenever                possible. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**9.10**
**Malicious      Code.**

**Schedule      E**

**9.11**
**Access      to Specialized Supplier Skills and Resources**
**.**

**Specialized      Services**
**Section 12.4**
**Article      19**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**9.12**
**Audit      Rights. **

|   | (a) | **Contract                Records**.                Supplier shall, and shall cause its Affiliates and, subject to                **Section                9.12(e)(v)**,                its Subcontractors to, maintain complete and accurate records of                and                supporting documentation for all Charges, all Hercules Data and all                transactions, authorizations, changes, implementations, soft document                accesses, reports, filings, returns, analyses, procedures, controls,                records, data or information created, generated, collected, processed                or                stored by Supplier in the performance of it’s obligations under this                Agreement (“**Contract                Records**”).                Supplier shall maintain such Contract Records in accordance with                applicable Laws. Supplier shall retain Contract Records in accordance                with                Hercules' record retention policy (as such policy may be modified                from                time to time and provided to Supplier in writing) during the Term                and any                Termination Assistance Services period and thereafter through the                end of                the second full calendar year after the calendar year in which Supplier                stopped performing Services (including Termination Assistance Services                requested by Hercules under **Section                4.3(b)(8)**)                (the “**Audit                Period**”). |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Operational                Audits**.                During the Audit Period (as defined in **Section                9.12(a)**,                Supplier shall, and shall cause its Affiliates and, subject to                **Section                9.12(e)(v)**,                its Subcontractors to, provide** **to                Hercules (and internal and external auditors, inspectors, regulators                and                other representatives that Hercules may designate from time to time),                including customers, vendors, licensees and other third parties to                the                extent Hercules or the Eligible Recipients are legally or contractually                obligated to submit to audits by such entities) access at reasonable                hours                to Supplier Personnel, to the facilities at or from which Services                are                then being provided and to Supplier records and other pertinent                information, all to the extent relevant to the Services and Supplier’s                obligations under this Agreement. Such access shall be provided for                the                purpose of performing audits and inspections to (i) verify the integrity                of Hercules Data, (ii) examine the systems that process, store, support                and transmit that data, (iii) examine the internal controls (e.g.,                financial controls, human resource controls, organizational controls,                input/output controls, system modification controls, processing controls,                system design controls, and access controls) and the security, disaster                recovery and back-up practices and procedures; (iv) examine Supplier’s                performance of the Services; (v) verify Supplier’s reported performance                against the applicable Service Levels; (vi) examine Supplier’s                measurement, monitoring and management tools; and (vii) enable Hercules                and the Eligible Recipients to meet applicable legal, regulatory                and                contractual requirements (including those associated with the                Sarbanes-Oxley Act of 2002 and the implementing regulations promulgated                by                the United States Securities and Exchange Commission and the Public                Company Accounting Oversight Board), in each case to the extent applicable                to the Services. Supplier shall (i) provide any assistance reasonably                requested by Hercules or its designee in conducting any such audit,                including installing and operating audit software, (ii) make requested                personnel, records and information available to Hercules or its designee,                and (iii) in all cases, provide such assistance, personnel, records                and                information in an expeditious manner to facilitate the timely completion                of such audit. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Financial                Audits**.                During the Audit Period (as defined in **Section                9.12(a)**,                Supplier shall, and shall cause its Affiliates and, subject to                **Section                9.12(e)(v)**,                its Subcontractors to, provide to Hercules (and internal and external                auditors, inspectors, regulators and other representatives that Hercules                may designate from time to time, including customers, vendors, licensees                and other third parties to the extent Hercules or the Eligible Recipients                are legally or contractually obligated to submit to audits by such                entities) access at reasonable hours to Supplier Personnel and to                Contract                Records and other pertinent information to conduct financial audits,                all                to the extent relevant to the performance of Supplier’s obligations under                this Agreement. Such access shall be provided for the purpose of                performing audits and inspections to (i) verify the accuracy and                completeness of Contract Records, (ii) verify the accuracy and                completeness of Charges and any Pass-Through Expenses and Out-of-Pocket                Expenses, (iii) examine the financial controls, processes and procedures                utilized by Supplier in performing the Services, and (iv) enable                Hercules                and the Eligible Recipients to meet applicable legal, regulatory                and                contractual requirements, in each case to the extent applicable to                the                Services and/or the Charges for such Services. Supplier shall (i)                provide                any assistance reasonably requested by Hercules or its designee in                conducting any such audit, (ii) make requested personnel, records                and                information available to Hercules or its designee, and (iii) in all                cases,                provide such assistance, |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Article      19**

|   | (d) | **Audit                Assistance**.                Hercules and certain Eligible Recipients may be subject to regulation                and                audit by governmental bodies, standards organizations, other regulatory                authorities, customers or other parties to contracts with Hercules                or an                Eligible Recipient under applicable Laws, rules, regulations, standards                or                contract provisions. If any such Entity exercises its right to examine                or                audit Hercules' or an Eligible Recipient’s books, records, documents or                accounting practices and procedures pursuant to such Laws, rules,                regulations, standards or contract provisions, Supplier shall provide                all                assistance requested by Hercules or the Eligible Recipient in responding                to such audits or requests for information and shall do so in an                expeditious manner to facilitate the prompt closure of such audit                or                request. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **General                Procedures**. |
|--------|-----|----------------------------------------|

|   | (i) | Notwithstanding                the intended breadth of Hercules' audit rights, Hercules shall not                be                given access to (A) the Confidential Information of other Supplier                customers, (B) Supplier locations that are not related to Hercules,                the                Eligible Recipients or the Services, or (C) Supplier’s internal costs,                except to the extent such costs are the basis upon which Hercules                is                charged (e.g., reimbursable expenses, Out-of-Pocket Costs, Pass-Through                Expenses or cost-plus Charges) and/or are necessary to calculate                the                applicable variable Charges. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | In                performing audits, Hercules shall endeavor to avoid unnecessary disruption                of Supplier’s operations and unnecessary interference with Supplier’s                ability to perform the Services in accordance with the Service                Levels. |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Following                any audit, Hercules shall conduct (in the case of an internal audit),                or                request its external auditors or examiners to conduct, an exit conference                with Supplier to obtain factual concurrence with issues identified                in the                review. |
|--------|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Hercules                shall be given adequate private workspace in which to perform an                audit,                plus access to photocopiers, telephones, facsimile machines, computer                hook-ups, and any other facilities or equipment needed for the performance                of the audit. |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | If,                with respect to any Subcontractor (other than a Shared Subcontractor),                Supplier is unable to obtain the audit and other rights described                in this                **Section                9.12**,                it shall so notify Hercules as part of the approval process described                in                **Section                9.13(a)**,                and shall not use such Subcontractor without Hercules’                approval.** **If                Hercules consents to Supplier’s use of any such Subcontractor under these                circumstances, the Subcontractor shall be so identified on **Schedule                D**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Supplier                Internal Audit.**                If                Supplier determines as a result of its own internal audit that it                has                overcharged Hercules, then Supplier shall promptly pay to Hercules                the                amount of such overcharge, together with interest from the date of                Supplier’s receipt of such overcharge at the lesser of annual USD LIBOR                plus one and one-half percent (1.5%) per annum or the maximum rate                allowed                by applicable Law. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Supplier                Response.**                Supplier and Hercules shall meet promptly upon the completion of                an audit                conducted pursuant to this **Section                9.12**                (i.e., an exit interview) and/or the issuance of an interim or final                report to Supplier and Hercules following such an audit. Supplier                will                respond to each exit interview and/or                audit |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (h) | **Supplier                Response to Government Audits**.** **If                an audit by a governmental body, standards organization or regulatory                authority having jurisdiction over Hercules, an Eligible Recipient                or                Supplier results in a finding that Supplier is not in compliance                with any                applicable Law or standard, including any generally accepted accounting                principle, or any other audit requirement relating to the performance                of                its obligations under this Agreement, Supplier shall, within the                time                period specified by such auditor, address and resolve the deficiency(ies)                identified by such governmental body, standards organization or regulatory                authority, in the manner approved by Hercules. Supplier shall do                so at its                own expense if and to the extent such audit deficiency or finding                of                non-compliance results from Supplier’s failure to comply with its                obligation under this Agreement. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | **SAS70                Audit.**                In                addition to its other obligations under this **Section                9.12**,                Supplier shall cause a Type II Statement of Auditing Standards                (“**SAS**”)                70 audit (or equivalent audit) to be conducted by an independent                auditor                on an annual basis for each Supplier facility at, from or through                which                Services are provided to Hercules and/or the Eligible Recipients                or                Hercules Data is transmitted or stored. During the planning of each                such                audit, Supplier shall provide Hercules with reasonable information                as to                the anticipated scope and timing of such audit, shall accord Hercules                a                reasonable opportunity to communicate any reasonable concerns it                may have                regarding such matters and shall give due consideration to such concerns                in finalizing the plans for such audit. Unless otherwise agreed by                the                Parties, such audit shall be conducted so as to result in a final                audit                report dated September 1 or later each calendar year. Supplier shall                provide Hercules with a report from each SAS 70 to facilitate periodic                compliance reporting by Hercules and the Eligible Recipients under                the                Sarbanes-Oxley Act of 2002 (and implementing regulations promulgated                by                the United States Securities and Exchange Commission and Public Company                Accounting Oversight Board) and comparable Laws in other jurisdictions.                To                the extent the resulting audit report is relevant to Hercules and/or                the                Eligible Recipients, Supplier shall provide a copy of such report                to                Hercules and its independent auditors for review and comment as soon                as                reasonably possible and in all events within thirty (30) days of                completion. Supplier shall respond to such report in accordance with                **Section                9.12(g)**. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (j) | **Audit                Costs**. |
|--------|-----|---------------------------------|

|   | (i) | Except                as provided in **Section                9.12(j)(ii)**                below, Supplier, its Affiliates and, subject to **Section                9.12(e)(v)**,                its Subcontractors shall provide the Services described in this                **Section                9.12**                as                part of the Monthly Base Charges and at no additional Charge to Hercules. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | As                part of the Monthly Base Charges, Supplier shall provide, at Hercules’                request, up to six hundred (600) FTE hours of audit assistance for                audits                initiated by Hercules in any Contract Year (“**Baseline                Audit FTEs**”).                The Hercules Contract Manager or his or her designee shall request,                define                and set the priority for such audit assistance. Supplier shall report                monthly on the level of effort expended by Supplier in the performance                of                such audit assistance and shall not exceed the Baseline Audit FTEs                without                Hercules’ prior approval. Subject to **Sections                9.12(j)(iii)**,                **(iv)**                and **(v)**,                if Hercules authorizes Supplier to exceed the Baseline Audit FTEs                in any                Contract Year, Hercules shall                either |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**Schedule      J**
**Section      11.8(a)**

|   | (iii) | Notwithstanding                **Section                9.12(j)(ii)**,                to the extent the level of audit assistance requested by Hercules                and                provided by Supplier Personnel in connection with any audit initiated                by                Hercules is, in the aggregate, eight (8) FTE hours or less, there                shall be                no additional Charge to Hercules for such assistance and such FTE                hours                shall not be counted against the Baseline Audit FTE pool described                in                **Section                9.12(j)(ii)**                above. |
|--------|-------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Notwithstanding                **Section                9.12(j)(ii)**,                to the extent the audit assistance requested by Hercules can be provided                by Supplier using personnel already assigned to Hercules hereunder                without                impacting Service Levels, there will be no additional charge to Hercules                for such audit assistance. If the audit assistance requested by Hercules                cannot be provided by Supplier using such personnel then assigned                to                Hercules without impacting Service Levels, Hercules, in its sole                discretion, may forego or delay any work activities or temporarily                or                permanently adjust the work to be performed by Supplier, the schedules                associated therewith or the Service Levels to permit the performance                of                such audit assistance using personnel already assigned to perform                the                Services. |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | Notwithstanding                **Section                9.12(j)(ii)**,                there will be no additional charge to Hercules for audit assistance                if, in                performing such an audit, Hercules uncovers evidence that Supplier                has                breached any material obligation(s) under this                Agreement. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**9.13**
**Subcontractors.      **

|   | (a) | **Use                of Subcontractors**.                In subcontracting any of its responsibilities under this Agreement,                Supplier shall comply strictly with this **Section                9.13**.                Prior to entering into a subcontract with respect to the Services,                Supplier shall (i) at Hercules' request, forward to Hercules a copy                of the                proposed subcontract, or (in Hercules' reasonable discretion) a detailed                description of the scope and material terms (other than pricing terms)                of                the proposed subcontract; (ii) give Hercules reasonable prior notice                of                the subcontract, specifying the components of the Services affected,                the                scope of the proposed subcontract, the identity and qualifications                of the                proposed Subcontractor, the reasons for subcontracting the work in                question, the location of the Subcontractor facilities from which                the                Services will be provided, the extent to which the subcontract will                be                dedicated, and the Subcontractor’s willingness to grant the rights                described in **Section                6.4(c)**                upon expiration or termination; and (iii) obtain Hercules' prior                approval                of the proposed Subcontractor, other than Subcontractors that qualify                as                Shared Subcontractors in accordance with **Section                9.13(c)**                below. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Right                to Revoke Approval.**Hercules                also shall have the right during the Term to revoke its prior approval                of                a Subcontractor and direct Supplier to promptly replace such                Subcontractor, at no additional cost to Hercules, if the Subcontractor’s                performance is materially deficient or if there are other reasonable                grounds for removal. If directed to do so, Supplier shall remove                and                replace such Subcontractor as soon as possible. Supplier shall continue                to                perform its obligations under the Agreement, notwithstanding the                removal                of the Subcontractor. Hercules shall have no responsibility for any                termination charges or cancellation fees that Supplier may be obligated                to                pay to a Subcontractor as a result of the removal of such Subcontractor                at                Hercules' request or the withdrawal or cancellation of the Services                then                performed by such Subcontractor as permitted under this Agreement. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Shared                Subcontractors**.                Notwithstanding **Sections                9.13(a) and (b)**,                Supplier may, in the ordinary course of business, enter into subcontracts                with total estimated annual revenue of less than $250,000 per subcontract                or $500,000 in the aggregate (i) for third party services or products                that                are not a material portion of the Services, that are not exclusively                dedicated to Hercules and that do not include regular direct contact                with                Hercules or Eligible Recipient personnel or the performance of services                at                Hercules Sites, or (ii) with temporary contract labor, including                temporary                personnel firms providing such labor (collectively, “**Shared                Subcontractors**”);                provided, that such Shared Subcontractors possess the training and                experience, competence and skill to perform the work in a skilled                and                professional manner. Supplier shall not be required to obtain Hercules'                prior approval of Shared Subcontractors. If, however, Hercules expresses                dissatisfaction with the services or products of a Shared Subcontractor,                Supplier shall work in good faith                to |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (d) | **Supplier                Responsibility**.                Unless otherwise approved by Hercules, the terms of any subcontract                must                be consistent with this Agreement. Notwithstanding the terms of the                applicable subcontract, the approval of such Subcontractor by Hercules                or                the availability or unavailability of Subcontractor insurance, Supplier                shall be and remain responsible and liable for any failure by any                Subcontractor or Subcontractor personnel to perform in accordance                with                this Agreement or to comply with any duties or obligations imposed                on                Supplier under this Agreement to the same extent as if such failure                to                perform or comply was committed by Supplier or Supplier                employees. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**9.14**
**Technology      and Business Process Evolution.**

|   | (a) | **Obligation                to Evolve.**                Supplier acknowledges and agrees that its current technologies and                business processes shall continue to evolve and change over time,                and at a                minimum, shall remain consistent with the best practices of leading                providers of BPO/ADM services and the business and BPO/ADM objectives                and                competitive needs of Hercules and the Eligible Recipients. Subject                to                **Section                9.5**,                Supplier shall provide the Services using current technologies and                business processes that will enable Hercules and the Eligible Recipients                to take advantage of advances in the industry and support their efforts                to                maintain competitiveness in the markets in which it competes. The                impact                of any such technology transformation shall be jointly accessed by                the                Parties through the Change Control Procedures. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Annual                Technology and Business Process Audit.**Hercules                may elect to conduct an annual technology and business process audit                to                benchmark Supplier’s then current technologies and business processes                against the best practices of leading providers of BPO/ADM services.                If                any such audit reveals that the technologies and business processes                then                utilized by Supplier are not at the level of “industry best practice,”                then Hercules and the Supplier shall review the results of the audit                and                promptly establish and implement a plan to implement identified best                practices. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Obligation                to Propose Technology and Business Process                Evolutions.**                Supplier shall identify and propose the implementation of Technology                and                Business Process Evolutions that are likely to: (i) improve the efficiency                and effectiveness of the Services (including cost savings); (ii)                improve                the efficiency and effectiveness of the BPO/ADM services and functions                performed by or for Hercules and the Eligible Recipients at or from                Hercules facilities; (iii) result in cost savings or revenue increases                to                Hercules and the Eligible Recipients in areas of their business outside                the Services; (iv) enhance the ability of Hercules and the Eligible                Recipients to conduct their businesses and serve their customers;                and (v)                achieve the objectives of Hercules and the Eligible Recipients faster                and/or more efficiently than the then current strategies. Subject                to its                non-disclosure obligation under other customer contracts, Supplier                shall                obtain information regarding Technology and Business Process Evolutions                from other customer engagements and shall communicate such information                to                Hercules on an ongoing basis. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Supplier                Briefings and Technology and Business Process                Monitoring**.                Supplier shall routinely and regularly monitor and analyze Technology                and                Business Process Evolutions of possible interest or applicability                to                Hercules and the Eligible Recipients. At least semi-annually, Supplier                shall meet with Hercules to formally brief Hercules regarding such                Technology and Business Process Evolutions. Such briefing shall include                Supplier’s assessment of the business impact, performance improvements and                cost savings associated with such Technology and Business Process                Evolutions. Where requested by Hercules, Supplier shall develop and                present to Hercules proposals for: (i) implementing Technology and                Business Process Evolutions or (ii) changing the direction of Hercules'                then current strategy. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Supplier                Developed Advances**.                If Supplier develops technological advances in or changes to the                BPO/ADM                business processes and services and associated technologies used                to                provide the same or substantially similar services to other Supplier                customers or Supplier develops new or enhanced processes, services,                software, tools, products or methodologies to be offered to such                customers                (collectively, “**New                Advances**”),                Supplier shall, subject to **Section                4.4**                and to the extent applicable, (i) offer Hercules the opportunity                to serve                as a pilot customer in connection with the implementation of such                New                Advances; and |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (ii) | if                Hercules declines such opportunity, offer Hercules access to such                New                Advances and the opportunity to be an early adaptor of such New                Advances. |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Flexibility.**                Supplier shall make commercially reasonable efforts to ensure that                the                technologies and business process strategies it employs to provide                the                Services meet industry standards and are flexible enough to allow                integration with new technologies or business processes, or significant                changes in Hercules' or an Eligible Recipient's business, BPO/ADM                and                information technology objectives and strategies. For example, Equipment                must have sufficient scalability and be sufficiently modular to allow                integration of new technologies without the need to replace whole,                or                significant parts of, systems or business processes (e.g., made to                be a                one-to-many model) to enable Hercules' and/or the Eligible Recipients'                business to become more scalable and                flexible. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Equipment                Implementation and Refresh.**                Supplier shall be fully responsible for the implementation of new                Equipment in the ordinary course of Technology and Business Process                Evolution. Supplier shall refresh all Equipment in accordance with                the                defined refresh strategies, as set out in the Technology and Business                Process Plan, and as necessary to provide the Services in accordance                with                the Service Levels and satisfy its other obligations under this Agreement.                If Supplier is aware that these strategies differ from generally                accepted                practice (or there are any other areas of concern in relation to                such                strategies) it shall provide Hercules with notice of that fact and,                upon                request, provide Hercules with further information as to how to more                closely align the strategies with generally accepted practice. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (h) | **Software                Implementation and Refresh.**                Supplier shall be fully responsible for the implementation of new                or                changed Software, tools and methodologies in the ordinary course                of                Technology and Business Process Evolution. Supplier shall: (i) refresh                Software in accordance with **Section                9.7**                of                this Agreement and the Technology and Business Process Plan; and                (ii)                provide training to Hercules personnel regarding the use of any new                or                changed Software, tools and methodologies. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | **Included                in Charges.**                Supplier shall deploy, implement and support Technology and Business                Process Evolution and New Advances throughout the Term and shall                be                included in the Monthly Base Charges except as provided below: |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Supplier                shall be financially responsible for the capital cost associated                with                Technology and Business Process Evolution and New Advances only for                categories of Equipment, Software and other assets as to which such                responsibility is allocated to Supplier in **Schedule                J.1**.                Hercules                shall be financially responsible for the capital cost associated                with                Technology and Business Process Evolution and New Advances for categories                of Equipment, Software and other assets as to which such responsibility                is                allocated to Hercules in **Schedule                J.1**; |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | The                effort associated with the implementation of Technology and Business                Process Evolution and New Advances shall be included in the Monthly                Base                Charges unless and to the extent (A) the Technology and Business                Process                Evolution or New Advance is considered a New Service pursuant to                **Section                4.4**,                or (B) Hercules requests that it be implemented more quickly than                the                established refresh schedule, and in each case, only if and to the                extent                additional Supplier Personnel and resources are required to do so                in the                desired timeframe; and |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | The                Parties acknowledge and agree that Supplier shall be entitled to                charge                for New Advances to the extent they constitute a standalone service                offering or software product that is marketed as such to commercial                customers generally (provided Supplier notifies Hercules of such                additional charge and obtains Hercules approval before implementing                the                New Advance, and provided further that the price for such New Advance                is                no higher than the price it is offered generally to other preferred                commercial customers). |
|--------|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**9.15**
**Network      Configuration Data. **

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**10**
**HERCULES      RESPONSIBILITIES**

**10.1**
**Responsibilities.**

|   | (a) | **Hercules                Relationship Manager**.                Hercules shall designate one (1) individual to whom all Supplier                communications concerning this Agreement may be addressed (the                “**Hercules                Relationship Manager**”),                who shall have the authority to act on behalf of Hercules and the                Eligible                Recipients in all day-to-day matters pertaining to this Agreement.                Hercules may change the designated Hercules Relationship Manager                from time                to time by providing notice to Supplier. Additionally, Hercules will                have                the option, but will not be obligated, to designate additional                representatives who will be authorized to make certain decisions                (e.g.,                regarding emergency maintenance) if the Hercules Relationship Manager                is                not available. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Cooperation**.                Hercules shall cooperate with Supplier by, among other things, making                available, as reasonably requested by Supplier, management decisions,                information, approvals and acceptances so that Supplier may accomplish                its                obligations and responsibilities                hereunder. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Requirement                of Writing**.                To the extent Supplier is required under this Agreement to obtain                Hercules' approval, consent or agreement, such approval, consent                or                agreement shall be in writing and shall be signed by or directly                transmitted by electronic mail from the Hercules Relationship Manager                or                an authorized Hercules representative. Notwithstanding the preceding                sentence, the Hercules Relationship Manager may agree in advance                in                writing that as to certain specific matters oral approval, consent                or                agreement will be sufficient. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**10.2**
**Savings      Cl**
**A**
**use**

**Section      10.2**
**Section      4.3**
**Section      18.2**
**Section      17**
**Schedule      G**

**11**
**CHARGES      **

**11.1**
**General.      **

|   | (a) | **Payment                of Charges**.                In consideration of Supplier’s performance of the Services, Hercules                agrees to pay Supplier the applicable Charges set forth in **Schedule                J**                beginning as of the Commencement Date or, if                later, |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (b) | **No                Additional Charges**.                The Charges for the Services are set forth in **Schedule                J**and                there are no separate or additional charges for such Services. Any                costs                incurred by Supplier prior to the Commencement Date are included                in the                Charges as set forth in **Schedule                J**and                are not to be separately paid or reimbursed by                Hercules. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Incidental                Expenses.**Supplier                acknowledges that, except as expressly provided otherwise in this                Agreement, expenses that Supplier incurs in performing the Services                (including management, travel and lodging, document reproduction                and                shipping, desktop Equipment and other office Equipment required by                Supplier Personnel, and long-distance telephone) are included in                Supplier’s charges and rates set forth in this Agreement. Accordingly,                such Supplier expenses are not separately reimbursable by Hercules                unless                Hercules has agreed in advance and in writing to reimburse Supplier                for                the expense. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Proration**.                Periodic charges under this Agreement are to be computed on a calendar                month basis, and shall be prorated for any partial month on a calendar                day                basis. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Charges                for Contract Changes.**                Unless otherwise agreed, changes in the Services (including changes                in the                Hercules Standards, Strategic Plans, Technology and Business Process                Plans, business process, Software, Equipment and Systems) and changes                in                the rights or obligations of the Parties under this Agreement                (collectively, “**Contract                Changes**”)                shall result in changes in the applicable Charges only if and to                the                extent (i) the Agreement expressly provides for a change in the Supplier                Charges in such circumstances; (ii) the agreed upon Charges or pricing                methodology expressly provides for a price change in such circumstances                (for example, **Schedule                J**                specifies the number of FTEs or hours of coverage to be provided                for the                quoted price, or defines a Resource Unit rate for increased or decreased                usage above or below the applicable Resource Baseline); or (iii)                the                Contract Change meets the definition of Billable Project or New Services                and additional Charges are applicable in accordance therewith.                Notwithstanding the foregoing, if a Contract Change causes a material                increase or decrease in the number of billable Resource Units without                a                commensurate increase or decrease in the level of effort, resources                or                expense associated with the performance of the applicable Service,                the                Parties will discuss in good faith appropriate adjustments to the                Resource                Baselines and associated ARC and RRC rates as necessary to reflect                the                change in the number of Resource Units, but the Monthly Base Charges                and                ARC and RRC rates will be modified in connection therewith only if                and to                the extent such Contract Change results in a material change in the                level                of effort, resources or expense required to perform such                Service. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Eligible                Recipient Services**. |
|--------|-----|-------------------------------------------------|

|   | (i) | **Eligible                Recipients**.                Supplier shall provide the Services to Eligible Recipients designated                by                Hercules. To the extent a designated Eligible Recipient will receive                less                than all of the Services, Hercules shall identify the categories                of                Services to be provided by Supplier to such Eligible                Recipient. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | **New                Eligible Recipients**.                From time to time Hercules may request that Supplier provide Services                to                Eligible Recipients not previously receiving such Services (provided                that,                if the new Eligible Recipient is a Direct Supplier Competitor, the                Parties                shall confer in good faith regarding Supplier's competitive concerns                and                possible means of addressing such concerns, including the possibility                of                unwinding the relationship). Except as provided in **Section                4.4**                or                otherwise agreed by the Parties, such Services shall be performed                in                accordance with the terms, conditions and prices (excluding any                non-recurring transition or start-up activities specific to such                Eligible                Recipients) then applicable to the provisions of the same Services                to                existing Eligible Recipients. |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | **Existing                Supplier Customer**.                To the extent Hercules or an Eligible Recipient acquires an Entity                such                that it is also an Eligible Recipient and such Entity has an existing                contract with Supplier for BPO/ADM services, Hercules may, in its                discretion, designate such Entity as an Eligible                Recipient |
|--------|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Schedule      N**
**Schedule      N**

|   | (iv) | **Election                Procedure**.                Within ninety (90) days after the consummation of a transaction described                in clause (c) or (d) within the definition of Eligible Recipients                in                **Schedule                A**,                Hercules shall elect, on behalf of the Eligible Recipient in question,                either (i) that such Eligible Recipient shall continue to obtain                some or                all of the Services subject to and in accordance with the terms and                conditions of this Agreement and the applicable Work Statement(s)                for up                to twenty-four (24) months and shall thereafter be entitled to Termination                Assistance Services pursuant to **Section                4.3**,                or (ii) that the Term shall be terminated as to such Eligible Recipient                with respect to some or all the Services as of a specified date,                subject                to its receipt of Termination Assistance Service pursuant to **Section                4.3**.                If no election is made within such ninety (90) day period, the Term                shall                be terminated as to such Eligible Recipient with respect to all Services,                subject to its receipt of Termination Assistance Services pursuant                to                **Section                4.3**  |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**11.2**
**Pass-Through      Expenses**
**.      **

|   | (a) | **Procedures                and Payment**.                Unless otherwise agreed by the Parties, Hercules shall pay all                Pass-Through Expenses directly to the applicable vendors following                review,                validation and approval of such Pass-Through Expenses by Supplier.                No new                Pass-Through Expenses may be added without Hercules' prior consent,                which                it may withhold in its sole discretion. Before submitting any Pass-Through                Expenses for payment, Supplier shall (i) review and validate the                invoiced                charges, (ii) identify any errors or omissions, and (iii) communicate                with                the applicable vendor to correct any errors or omissions, resolve                any                questions or issues and obtain any applicable credits, rebates, discounts                or other incentives for Hercules. Supplier shall deliver to Hercules                the                original vendor invoice, together with any documentation supporting                such                invoice and a statement that Supplier has reviewed and validated                the                invoiced charges, within fifteen (15) days after Supplier’s receipt                thereof; provided that, if earlier, Supplier shall use commercially                reasonable efforts to deliver such invoice, documentation and statement                at                least five (5) business days prior to the date on which payment is                due;                and provided further that, if it is not possible to deliver such                invoice,                documentation and statement at least five (5) business days prior                to the                due date, Supplier shall promptly notify Hercules and, at Hercules'                option, either request additional time for review and validation                or submit                the invoice for payment subject to subsequent review and validation.                If                the vendor offers a discount for payment prior to a specified date,                Supplier shall use commercially reasonable efforts to deliver such                invoice                and associated documentation to Hercules at least five (5) days prior                to                such date. In addition, during the last month of each calendar quarter,                Supplier shall use commercially reasonable efforts to deliver all                such                invoices and associated documentation to Hercules by the end of the                month                and, to the extent that is not possible, Supplier shall provide Hercules                with information sufficient to accrue the applicable expenses on                or before                the end of such month. To the extent Supplier fails to comply with                its                obligations hereunder, it shall be financially responsible for any                discounts lost or any late fees or interest charges incurred by Hercules                and/or the Eligible Recipients. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Efforts                to Minimize**.                Supplier will continually seek to identify methods of reducing and                minimizing Hercules' retained and Pass-Through Expenses and will                notify                Hercules of such methods and the estimated potential savings associated                with each such method. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**11.3**
**Reserved      **

**11.4**
**Taxes.**

|   | (a) | **Income                Taxes.**Each                Party shall be responsible for its own Income                Taxes. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Sales,                Use and Property Taxes.**Each                Party shall be responsible for any sales, lease, use, personal property,                stamp, duty or other such taxes on Equipment, Software or property                it owns                or leases from a third party, including any lease assigned pursuant                to                this Agreement, and/or for which it is financially responsible under                this                Agreement. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Reserved.** |
|--------|-----|---------------|

|   | (d) | **Taxes                on Goods or Services Used by Supplier.**Supplier                shall be responsible for all sales, service, value-added, lease,                use,                personal property, excise, consumption, and other taxes and duties,                including VAT, payable by Supplier on any goods or services used                or                consumed by Supplier in providing the Services (including services                obtained from Subcontractors) where the tax is imposed on Supplier’s                acquisition or use of such goods or services and the amount of tax                is                measured by Supplier’s costs in acquiring or procuring such goods or                services and not by Hercules' cost of acquiring such goods or services                from Supplier. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Service                Taxes**. |
|--------|-----|-----------------------------------|

|   | (i) | Hercules                shall be financially responsible for all Service Taxes existing as                of the                Effective Date assessed against either Party on the Services as a                whole,                or on any particular Service, by a Tax Authority in a jurisdiction                in                which Hercules and/or the Eligible Recipients are physically located                and                receive the Services (“**Hercules                Service Taxes**”).                If new or higher Hercules Service Taxes become applicable to the                Services                as a result of either Party moving all or part of its operations                to a                different jurisdiction (e.g., Hercules opening a new office, Supplier                relocating performance of Services to a shared service center on                its                initiative and not at the direction of Hercules or either Party assigning                this Agreement to an Affiliate) the Party initiating such move shall                be                financially responsible for such new or higher Hercules Service Taxes,                unless otherwise mutually agreed. If new or higher Hercules Service                Taxes                become applicable to such Services after the Effective Date for any                other                reason (e.g., tax law changes, but not volume changes) and such Service                Taxes are not fully recoverable by Hercules, the Parties shall negotiate                in good faith and diligently seek to agree upon legally permissible                means                of avoiding or minimizing such new or higher Hercules Service Taxes                and/or                an allocation or sharing of financial responsibility for such additional                Hercules Service Taxes. If the Parties are unable to agree upon such                measures within thirty (30) days, and the cumulative monthly impact                of all                new or higher Service Taxes for which Hercules is financially responsible                will, in the aggregate, exceed three                percent (3%) of the monthly Charges, Hercules                may elect to terminate the Agreement in its entirety, or to terminate                any                portions impacted by such new or additional Service Taxes. If Hercules                elects to terminate on this basis, Hercules shall pay a Termination                Charge                equal to fifty percent (50%) of the Termination Charge it would have                been                obligated to pay under **Schedule                N**                if                it had terminated for convenience under **Section                20.2**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Supplier                shall be financially responsible for all Service Taxes assessed against                either Party on the provision of the Services as a whole, or on any                particular Service, by a Tax Authority in a jurisdiction from which                such                Services are provided by Supplier, provided such Service Taxes are                not                assessed as a result of the presence in such jurisdiction of the                Hercules                Site(s) to which such Services are provided, and only to the extent                such                Service Taxes are not fully recoverable by Hercules (“**Supplier                Service Taxes**”). |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (iii) | If                required under applicable Laws, Supplier shall invoice Hercules for                the                full amount of the Service Taxes and then credit or reimburse Hercules                for                that portion of such Service Taxes for which Supplier is financially                responsible under this provision. |
|--------|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Withholding**. |
|--------|-----|------------------|

|   | (i) | Any                withholding tax or other tax of any kind that Hercules is required                by                applicable Law to withhold and pay on behalf of Supplier with respect                to                amounts payable to Supplier under this Agreement shall be deducted                from                said amount prior to remittance to Supplier. Hercules will provide                to                Supplier reasonable assistance, which shall include the provision                of                documentation as required by revenue authorities, to enable Supplier                to                claim exemption from or obtain a repayment of such withheld taxes                and                will, upon request, provide Supplier with a copy of the withholding                tax                certificate. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Supplier                represents and warrants that Hercules is not required to withhold                under                the Laws of any of the applicable jurisdictions and/or that Supplier                possesses an exemption from such withholding and will timely provide                Hercules with documentation evidencing such exemption, including                any form                or other documentation upon which Hercules is required to obtain                or upon                which it is entitled to rely in order not to be required to withhold                in                any such jurisdiction. If and to the extent the failure to withhold                is                challenged by an applicable Tax Authority or otherwise determined                to be                incorrect, Supplier shall indemnify Hercules and its Affiliates and                the                Eligible Recipients (and their respective officers, directors, employees,                agents, representatives, successors, and assigns ) in accordance                with                **Section                17.1(f)**                and shall be financially responsible for all such withholding taxes,                interest and penalties that in such circumstances shall be applicable. |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Telecommunication                Surcharges or User Fees**.                To the extent Hercules is responsible under **Schedule                J**                for telecommunication surcharges or user fees imposed by government                authorities and associated with the Services and the allocation of                such                fees or surcharges is within Supplier’s or its Subcontractors’ discretion,                Supplier and its Subcontractors shall act fairly and equitably in                allocating such fees and surcharges to Hercules, and Hercules and                the                Eligible Recipients shall not receive more than a proportionate share                of                such fees and surcharges. In addition, in the event any such fee                or                surcharge for which Hercules or an Eligible Recipient is responsible                is                subsequently reduced or vacated by the appropriate regulatory authority                or                court of competent jurisdiction, Supplier shall seek on behalf of                Hercules                a refund of any overpayment of such fee or surcharge by Hercules                or the                Eligible Recipient. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (h) | **Notice                of New Taxes and Charges**.                Supplier shall promptly notify Hercules when it becomes aware of                any new                taxes or other charges (including changes to existing taxes or charges)                to                be passed through and/or collected by Hercules under this Section.                Such                notification (which may be separate from the first invoice reflecting                such                taxes or other charges) shall contain a detailed explanation of such                taxes                or charges, including the effective date of each new tax or                charge. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | **Efforts                to Minimize Taxes**.                Supplier shall cooperate fully with Hercules to enable Hercules to                more                accurately determine its own tax liability and to minimize such liability                to the extent legally permissible. Supplier’s invoices shall separately                state the Charges that are subject to taxation and the amount of                taxes                included therein. Each Party will provide and make available to the                other                any resale certificates, information regarding out-of-state or                out-of-country sales or use of equipment, materials, or services,                and                other exemption certificates or information reasonably requested                by either                Party. At Hercules' request, Supplier shall provide Hercules with                (i)                written confirmation that Supplier has filed all required tax forms                and                returns required in connection with any Service Taxes collected from                Hercules, and has collected and remitted all applicable Service Taxes,                and                (ii) such other information pertaining to applicable Taxes as Hercules                may                reasonably request. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (j) | **Tax                Audits or Proceedings.**Each                Party shall promptly notify the other Party of, and coordinate with                the                other Party, the response to and settlement of, any claim for taxes                asserted by applicable taxing authorities for which the other Party                is                financially responsible hereunder. With respect to any claim arising                out                of a form or return signed by a Party to this Agreement, such Party                shall                have the right to elect to control the response                to |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (k) | **Tax                Filings**.                Each Party represents, warrants and covenants that it will file                appropriate tax returns, and pay applicable taxes owed by such Party                arising from or related to the provision of the Services in applicable                jurisdictions. Supplier represents, warrants and covenants that it                is                registered to and will collect and remit Service Taxes in all                jurisdictions in which it is legally required to do so. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**11.5**
**Extraordinary      Events**
**.**

|   | (a) | **Definition**.                As used in this Agreement, an “**Extraordinary                Event**”                shall mean a circumstance in which an event or discrete set of events                has                occurred or is planned with respect to the business of Hercules or                the                Eligible Recipients that results or will result in a change in the                scope,                nature or volume of the Services that Hercules and the Eligible Recipients                will require from Supplier, and which is expected to cause the estimated                average monthly usage of any chargeable Resource Unit to increase                or                decrease by twenty percent (20%) or more from the actual average                monthly                usage for the preceding twelve (12) months (or, if less, the number                of                months for which such data is available), provided that such increase                or                decrease is not temporary or seasonal and that such decrease is not                due to                Hercules resuming the provision of Services itself or transferring                the                provision of the Services to another services provider. Examples                of the                kinds of events that might cause such substantial increases or decreases                include the following: |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | changes                in locations where the Eligible Recipients                operate; |
|--------|-----|-------------------------------------------------------------------------------------------|

|   | (ii) | mergers,                acquisitions, divestitures or reorganizations of the Eligible                Recipients; |
|--------|------|------------------------------------------------------------------------------------------------------------------|

|   | (iii) | changes                in the applicable regulatory environment;                or |
|--------|-------|------------------------------------------------------------------------------------|

|   | (iv) | changes                in the business units being serviced by                Supplier. |
|--------|------|-----------------------------------------------------------------------------------------|

|   | (b) | **Consequence**.                If an Extraordinary Event occurs, Hercules may, at its option, request                more favorable pricing with respect to applicable Charges specified                in                **Schedule                J**                in                accordance with the following: |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (1) | Supplier                and Hercules shall mutually determine on a reasonable basis the                efficiencies, economies, savings and resource utilization reductions                resulting from such Extraordinary Event and, upon Hercules' approval,                Supplier shall then proceed to implement such efficiencies, economies,                savings and resource utilization reductions as quickly as practicable                and                in accordance with the agreed upon schedule. As the efficiencies,                economies, savings or resource utilization reductions are realized,                the                Charges specified on **Schedule                J**                and any affected Resource Baselines shall be promptly and equitably                adjusted to pass through to Hercules the full benefit of such                efficiencies, economies, savings and resource utilization reductions;                provided, that Hercules shall reimburse Supplier for any net costs                or                expenses incurred to realize such efficiencies, economies, savings                or                resource utilization reductions if and to the extent Supplier (i)                notifies                Hercules of such additional costs and obtains Hercules' approval                prior to                incurring such costs, (ii) uses commercially reasonable efforts to                identify and consider practical alternatives, and reasonably determines                that there is no other more practical or cost effective way to obtain                such                savings without incurring such expenses, and (iii) uses commercially                reasonable efforts to minimize the additional costs to be reimbursed                by                Hercules. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (2) | Subject                to **Section                4.4**,                an Extraordinary Event shall not result in Charges to Hercules being                higher than such Charges would have been if the rates and charges                specified in **Schedule                J**                had been applied. Hercules may, at its sole option, elect, for each                Extraordinary Event, at any time to forego its rights under this                **Section                11.5**                and instead, apply the rates and charges (e.g., ARCs and RRCs) specified                in **Schedule                J**                to                adjust the Charges. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**11.6**
**Reserved.**

**11.7**
**Refundable      Items.**

|   | (a) | **Prepaid                Amounts**.                Where Hercules and/or the Eligible Recipients have prepaid for a                service                or function for which Supplier is assuming financial responsibility                under                this Agreement, Supplier shall promptly refund to Hercules or such                Eligible Recipient, upon either Party identifying the prepayment,                that                portion of such prepaid expense which is attributable to periods                on and                after the Commencement Date. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Refunds                and Credits**.                If Supplier should receive a refund, credit, discount or other rebate                for                goods or services paid for by Hercules and/or the Eligible Recipients                on a                Pass-Through Expense, Retained Expense, cost-plus or cost-reimbursement                basis, then Supplier shall (i) notify Hercules of such refund, credit,                discount or rebate and (ii) promptly pay the full amount of such                refund,                credit, discount or rebate to Hercules or such Eligible                Recipient. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**11.8**
**Hercules      Benchmarking Reviews**
**.**

|   | (a) | **Benchmarking                Review.**From                time to time during the Term, Hercules may, at its expense and subject                to                this **Section                11.8**,                engage the services of an independent third party (a “**Benchmarker**”)                to compare the quality and cost of all or any portion of the Services                against the quality and charges of other well managed service providers                performing similar services to ensure that Hercules is receiving                from                Supplier pricing and levels of service that are competitive with                market                rates, prices and service levels, given the nature, volume and type                of                Services provided by Supplier hereunder (“**Benchmarking**”).                In making this comparison, the Benchmarker shall consider the following                factors and adjust the prices as and to the extent appropriate: (i)                whether supplier transition charges are paid by the customer as incurred                or amortized over the term of this Agreement; (ii) the extent to                which                supplier pricing includes the purchase of the customer’s existing assets;                (iii) the extent to which supplier pricing includes the cost of acquiring                future assets; (v) the extent to which this Agreement calls for supplier                to provide and comply with unique Hercules requirements or requirements                that are unique to Hercules’ industry; (v) the countries from which the                services are provided by supplier, and (vi) whether Service Taxes                are                included in such pricing or stated separately in supplier invoices.                Hercules shall not initiate more than one Benchmarking in any eighteen                (18) month period, provided that such Benchmarking may include all                or any                number of the Services. Notwithstanding the preceding sentence, if                a                Benchmarking reveals an unfavorable pricing variance, Hercules may,                at its                option, initiate a second Benchmarking of some or all of the remaining                Services during such eighteen (18) month period. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **General**.                The Benchmarker engaged by Hercules shall be an impartial, nationally                recognized firm with experience in benchmarking similar services                (e.g.,                Gartner Group or Compass). Prior to selecting the Benchmarker, Hercules                shall confer in good faith with Supplier as to the Benchmarker and                methodology to be employed, but shall not be obligated to proceed                in                accordance with Supplier’s views and recommendations. The Benchmarker                shall not be a Direct Supplier Competitor and shall execute a                non-disclosure agreement substantially in the form attached hereto                as                **Exhibit                1**.                Supplier shall cooperate fully with Hercules and the Benchmarker                during                the Benchmarking, and shall (i)  provide the Benchmarker reasonable                access to any premises, equipment, personnel or documents; and (ii)                provide any assistance required by the Benchmarker to conduct the                Benchmarking, all at Supplier’s cost and expense. Notwithstanding the                preceding sentence, Supplier shall not be obligated to provide the                Benchmarker with access to (A) the Confidential Information of other                Supplier customers, (B) Supplier locations that are not related to                Hercules, the Eligible Recipients or the Services, or (C) Supplier’s                internal costs, except to the extent such costs are the basis upon                which                Hercules is charged (e.g., reimbursable expenses, Out-of-Pocket Costs,                Pass-Through Expenses or cost-plus Charges) and/or are necessary                to                calculate the applicable variable |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Supplier                Review and Dispute**.                Hercules shall provide Supplier with a copy of the Benchmarker’s report                and Supplier shall have ten (10) days to review such report and contest                the Benchmarker’s findings. If the Parties are unable to agree upon the                validity of such findings, the matter shall be resolved pursuant                to the                dispute resolution procedures set forth in **Article                19**. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Result                of Benchmarking**.                If the Benchmarker finds that the Charges paid by Hercules for all                Services or for any service element are greater than the median of                the                prices charged by other well managed service providers for work of                a                similar nature, type or volume, (the “**Benchmark                Standard**”),                the Parties shall meet and negotiate in good faith as to reductions                in the                Charges to eliminate any unfavorable variance. Reductions in Supplier’s                Charges, if any, shall be implemented effective as of the date the                Benchmarker’s report was first provided to Supplier. If the Parties are                unable to agree upon such reductions, Hercules may, at its option,                terminate the Services in whole or in part. If Hercules elects to                terminate on this basis, Hercules shall pay a Termination Charge                equal to                fifty percent (50%) of the Termination Charge it would have been                obligated                to pay under **Schedule                N**                if                it had terminated such Services for convenience under **Section                20.2**.                If the Services are terminated in part, Supplier’s Charges shall be                equitably adjusted to reflect the Services no longer performed by                Supplier. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**12**
**INVOICING      AND PAYMENT**

**12.1**
**Invoicing.**

|   | (a) | **Invoice**.                Within fifteen (15) days after the beginning of each month, Supplier                shall                present Hercules with an invoice for any Charges due and owing for                the                preceding month (the “**Monthly                Invoice**”),                including Monthly Base Charges, Transition Services Charges and ARCs                and                RRCs. At Hercules' request, Supplier shall provide separate Monthly                Invoices for each Eligible Recipient then receiving Services, with                the                Charges allocated among such Eligible Recipients based on the chargeback                data generated by Supplier and/or the allocation formula provided                by                Hercules. The Monthly Invoice shall be delivered to Hercules, at                its                request, at the address(es) listed in **Section                21.3**,                and/or electronically. Supplier shall not invoice Hercules for any                advance                or concurrent charges or other                amounts. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Form                and Data**.                Each invoice shall be in the form specified in **Exhibit                2**                and shall (i) comply with all applicable legal, regulatory and accounting                requirements, (ii) allow Hercules to validate volumes and fees, (iii)                comply with the chargeback and other billing requirements defined                in                **Exhibit                2****,**                and (iv) meet Hercules' and the Eligible Recipient’s business, accounting                and billing requirements. Each invoice shall include the pricing                calculations and related data utilized to establish the Charges and                sufficient information to validate the service volumes and associated                Charges. The data underlying each invoice shall be delivered to Hercules                electronically in a form and format compatible with Hercules' accounting                systems. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Credits**.                To the extent a credit may be due to Hercules pursuant to this Agreement,                Supplier shall provide Hercules with an appropriate credit against                amounts                then due and owing; if no further payments are due to Supplier, Supplier                shall pay such amounts to Hercules within fifteen (15)                days. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Time                Limitation**.                If Supplier fails to provide an invoice to Hercules for any amount                within                one hundred and twenty (120) days after the month in which the Services                in                question are rendered or the expense incurred, Supplier shall waive                any                right it may otherwise have to invoice for and collect such                amount. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**12.2**
**Payment      Due. **

**Article      12**
**Section      12.1**
**Section      12.4**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      12.4**

**12.3**
**Reserved.      .**

**12.4**
**Disputed      Charges.**

|   | (a) | **Notice                of Dispute**.                If Supplier’s invoice includes sufficient detail and supporting                documentation to enable Hercules to reasonably determine whether                Supplier’s Charges are in accordance with this Agreement, Hercules shall                notify Supplier on or before the payment due date of such invoice                if it                disputes any of the Charges in such                invoice. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Notice                of Insufficient Detail, Documentation and Dispute**.                If Supplier’s invoice does not include sufficient detail and supporting                documentation to enable Hercules to reasonably determine whether                Supplier’s Charges are in accordance with this Agreement, Hercules shall                so notify Supplier within thirty (30) days of its receipt of the                invoice.                Supplier shall promptly provide such reasonable detail and supporting                documentation, and Hercules shall notify Supplier within ten (10)                business                days after receipt thereof by the Hercules Relationship Manager or                his or                her designee whether it disputes any of the Charges in Supplier’s                invoice. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Description                and Explanation, Expedited Dispute Resolution**.                If Hercules disputes any Supplier Charges, Hercules shall so notify                Supplier and provide a description of the particular Charges in dispute                and an explanation of the reason why Hercules disputes such Charges.                The                Parties shall use commercially reasonable efforts to resolve any                such                dispute expeditiously. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Monthly                Ceiling**.                While Hercules may ultimately withhold the entire disputed amount,                the                amount withheld in any single month shall not exceed twenty percent                (20%)                of the total Charges for such month. If the disputed amount exceeds                this                monthly ceiling, Hercules may withhold the excess in subsequent months,                subject to the same monthly ceiling, until the entire disputed amount                is                withheld. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Escrow.**                To                the extent the disputed Charges exceed, in the aggregate, an amount                equal                to the average total monthly Charges for the preceding six (6) months                (i.e., the total Charges for the preceding six (6) months, divided                by                six), the excess disputed Charges shall be paid or deposited by Hercules                in an interest bearing escrow account for the benefit of both Parties,                at                a United States financial institution reasonably acceptable to Supplier,                until such dispute has been resolved. Upon resolution of such dispute,                such escrowed amounts and interest earned on such escrowed amounts                shall                be allocated to each Party to the extent a Party prevails. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Continued                Performance**.                Each Party agrees to continue performing its obligations under this                Agreement while any dispute is being resolved unless and until such                obligations are terminated by the termination or expiration of this                Agreement. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **No                Waiver**.                Neither the failure to dispute any Charges or amounts prior to payment                nor                the failure to withhold any amount shall constitute, operate or be                construed as a waiver of any right Hercules may otherwise have to                dispute                any Charge or amount or recover any amount previously                paid. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **13** | **HERCULES                DATA AND OTHER CONFIDENTIAL                INFORMATION** |
|--------|------------------------------------------------------------------------------------|

**13.1**
**Confidential      Information.**

**Section      13.1**
**Sections      13.2**
**13.3**
** **
**Sections      13.2**
**13.3**
** **
**Section 13.1**
** **
**Sections 13.2**
**13.3**
** **
**Section      13.1**

|   | (a) | **Confidential                Information**.                Supplier and Hercules each acknowledge that the other possesses and                will                continue to possess information that has been developed or received                by it,                has commercial value in its or its customers’ business and is not                generally available to the public. Except as otherwise specifically                agreed                in writing by the Parties, “**Confidential                Information**”                means (i) this Agreement and the terms hereof and thereof, (ii) all                information marked confidential, restricted or proprietary by either                Party, and (iii) any other information that is treated as confidential                by                the disclosing Party and would reasonably be understood to be                confidential, whether or not so marked. In the case of Hercules and                the                Eligible Recipients, Confidential Information also shall include                Software                provided to Supplier by Hercules or an Eligible Recipient, Hercules                Owned                Materials, Hercules Data, Hercules Personal Data, Authorized User                information, attorney-client privileged materials, attorney work                product,                customer lists, customer contracts, customer information, rates and                pricing, information with respect to competitors, strategic plans,                account                information, research information, information that contains trade                secrets, financial/accounting information (including assets, expenditures,                mergers, acquisitions, divestitures, billings collections, revenues,                finances, forecasts and budgets), human resources and personnel                information, marketing/sales information, information regarding                businesses, plans, operations, mergers, acquisitions, divestitures,                third                party contracts, licenses, internal or external audits, law suits,                regulatory compliance or other information or data of Hercules, an                Eligible Recipient, an Authorized User or a Hercules Third Party                Contractor obtained, received, transmitted, processed, stored, archived,                or maintained by Supplier under this Agreement. In the case of Supplier,                Confidential Information also shall include Software provided to                Hercules                by Supplier, Supplier Owned Materials, attorney-client privileged                materials, attorney work product, information regarding other Supplier                customers, financial information relating to Supplier's business                or                operation, information regarding Supplier’s business plans and other like                information or data or Supplier or its Subcontractors or Affiliates                received by Hercules pursuant to this Agreement. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Disclosure      of Confidential Information**

|   | (i) | The                Disclosing Party represents and warrants that it has the right to                disclose                its Confidential Information to the Receiving Party, subject to the                confidentiality obligations contained in this **Section                13.1**. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | During                the term of this Agreement and at all times thereafter as specified                in                **Section                13.5**,                each Receiving Party (A) shall hold Confidential Information received                from                a Disclosing Party in confidence and shall use such Information only                for                the purposes of fulfilling its obligations or exercising its rights                under                this Agreement and for no other purposes, and (B) shall not disclose,                provide, disseminate or otherwise make available any Confidential                Information of the Disclosing Party to any third party without the                express                written permission of the Disclosing Party, unless expressly permitted                by                **Sections 13.1(b)(iii)**                and **13.1(b)(iv)**                below or elsewhere in this Agreement. Each Receiving Party shall                use at                least the same degree of care to safeguard and to prevent disclosure                and                misuse of the Disclosing Party’s Confidential Information to third parties                as the Receiving Party employs to avoid unauthorized disclosure,                publication, dissemination, destruction, loss, or alteration of its                own                information (or information of its customers) of a similar nature,                but not                less than reasonable care. |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | A                Receiving Party may disclose Confidential Information of the Disclosing                Party to its employees, directors, attorneys, financial advisors,                contractors and agents provided that (A) such person or entity has                a need                to know the Confidential Information for purposes of performing his                or her                obligations under or with respect to this Agreement or as otherwise                naturally occurs in such                person’s |
|--------|-------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section 13.1**

|   | (iv) | A                Receiving Party may disclose Confidential Information of a Disclosing                Party as required to satisfy any legal requirement of a competent                government body, provided that, promptly upon receiving any such                request,                the Receiving Party, to the extent it may legally do so, gives notice                to                the Disclosing Party of the Confidential Information to be disclosed                and                the identity of the third party requiring such disclosure prior to                the                making such disclosure in order that the Disclosing Party may interpose                an                objection to such disclosure, take action to assure confidential                handling                of the Confidential Information, or take such other action as it                deems                appropriate to protect the Confidential Information. The Receiving                Party                shall use commercially reasonable efforts to cooperate with the Disclosing                Party in its efforts to seek a protective order or other appropriate                remedy or, in the event such protective order or other remedy is                not                obtained, to obtain assurance that confidential treatment will be                accorded                such Confidential Information. |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | Unless                expressly permitted by this Agreement, neither Party shall (A) make                any                use or copies of the Confidential Information of the other Party                except as                expressly contemplated by this Agreement, (B) possess or acquire                any right                in or assert any lien against the Confidential Information of the                other                Party, (C) sell, assign, transfer, lease, encumber, or otherwise                dispose                of or disclose the Confidential Information of the other Party to                third                parties or commercially exploit, or permit a third party to commercially                exploit, such Information, or (D) refuse for any reason (including                a                default or material breach of this Agreement by the other Party)                to                promptly provide the other Party’s Confidential Information (including any                copies thereof) to the other Party if requested to do so. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vi) | Notwithstanding                the foregoing, Hercules may disclose Confidential Information relating                to                the financial or operational terms of this Agreement in connection                with a                benchmarking under **Section                11.8**.                In addition, Hercules may disclose Confidential Information relating                to                descriptions of the Services provided by Supplier, the applicable                Service                Levels and/or measurements of Supplier’s performance with respect to such                Service Levels in connection with the solicitation of proposals for                or the                procurement of the same or similar services from prospective Hercules                Third Party Contractors; provided, however, Hercules may not divulge                the                Master Professional Services Agreement (as opposed to the pertinent                Schedules) or Supplier’s pricing for the Services provided hereunder in                connection with any such solicitation or procurement. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vii) | Each                Party shall take all necessary steps to cause its employees comply                with                these confidentiality provisions. |
|--------|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Exclusions**.                Notwithstanding the above, **Section                13.1(b)**                shall not apply to any particular information which the receiving                Party                can demonstrate (i) is, at the time of disclosure to it, generally                available to the public other than through a breach of the Receiving                Party’s or a third party’s confidentiality obligations; (ii) after                disclosure to it, is published by the Disclosing Party or otherwise                becomes generally available to the public other than through a breach                of                the Receiving Party’s or a third party’s confidentiality obligations;                (iii) was lawfully in the possession of the Receiving Party immediately                prior to the time of disclosure to it; (iv) is received from a third                party                having a lawful right to disclose such information; or (v) is                independently developed by the Receiving Party without reference                to the                Disclosing Party’s Confidential Information. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Loss                of Confidential Information**.                Each Party shall (i) immediately notify the other Party of any possession,                use, knowledge, disclosure, or loss of such other Party’s Confidential                Information in contravention of this Agreement, (ii) promptly furnish                to                the other Party all known details and assist such other Party in                investigating and/or preventing the reoccurrence of such possession,                use,                knowledge, disclosure, or loss, (iii) cooperate with the other Party                in                any investigation or litigation deemed necessary by such other Party                to                protect its rights, and (iv) promptly use all commercially reasonable                efforts to prevent |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      13.1(d)**

|   | (e) | **No                Implied Rights**                Nothing contained in this **Section 13.1**                shall be construed as obligating a Party to disclose its Confidential                Information to the other Party, or as granting to or conferring on                a                Party, expressly or impliedly, any rights or license to any Confidential                Information of the other Party. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Return                or Destruction of Confidential Information.**                Each Party shall securely store the other Party’s Confidential Information                until such Confidential Information is returned or destroyed as described                in this Section. Except as provided below with respect to contract                records, each Party shall destroy all documentation in any medium                that                contains, refers to, or relates to the other Party’s Confidential                Information (or the portion of such Confidential Information specified                by                the other Party) or shall return such documentation to the other                Party or                its designee, in the format and on the media prescribed by the other                Party, (i) within thirty (30) days of the expiration or termination                of                this Agreement and completion of each Party’s obligations hereunder,                including, with respect to Supplier, all periods of Termination Assistance                Services requested by Hercules, and (ii) with respect to Hercules                Confidential Information, at any time Hercules requests such Information                or, with respect to particular Confidential Information, within thirty                (30) days of the date that such Confidential Information is no longer                required by Supplier to perform its obligations under this Agreement.                Such                documentation shall include all copies of a Party’s Confidential                Information in the other Party’s possession or under the other Party’s                control. The Party returning or destroying the other Party’s Confidential                Information shall deliver to the other Party written certification                of its                compliance with this paragraph signed by an authorized representative                of                such Party. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   |   | Notwithstanding                the foregoing, either Party may retain one copy of the other Party’s                Confidential Information in its legal department as and to the extent                required to comply with applicable Laws or enforce its rights under                this                Agreement; provided that such Confidential Information shall be returned                or destroyed in accordance with this provision upon the expiration                of the                period specified in the applicable Law, the expiration of the applicable                statute of limitations and the final resolution of any pending                dispute. |
|--------|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      9.12(a)**
** **

**13.2**
**Hercules      Data. **

**Section      13.2**
**Sections      13.1**
**13.3**
** **
**Section      13.1**
** **
**Section 13.2**
**Section 13.2**
** **
**Section      13.1**
**Section      13.3**
**Section      13.2**
**Section      13.3**
**Section 13.2**

|   | (a) | **Ownership                of Hercules Data**.                Hercules Data shall be and remain, as between the Parties, the property                of                Hercules and/or the relevant Eligible Recipient regardless of whether                Supplier or Hercules is in possession of the Hercules Data. Supplier                shall                not possess or assert any lien or other right against or to Hercules                Data.                Supplier shall not sell, assign, lease, or encumber Hercules Data.                Supplier shall not disclose to or allow access by third parties to                Hercules Data, unless expressly provided for in this Agreement. Supplier                shall not commercially exploit, or permit a third party to commercially                exploit, Hercules Data on behalf of Supplier or any other person                or                entity. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   |   | Hercules                Data shall be made available to Hercules, upon its request, in the                form                and format as reasonably requested by Hercules. * * |
|--------|--------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (b) | Safeguarding                of Hercules Data. |
|--------|-----|-----------------------------------------------|

|   | (i) | Supplier                and Subcontractors to whom Hercules Data is provided shall maintain                a                comprehensive data security program, which shall include reasonable                and                appropriate technical, organizational and security measures against                the                destruction, loss, unauthorized access or alteration of Hercules                Data in                the possession of Supplier or such Subcontractors, and which shall                be (i)                no less rigorous than those maintained by Hercules as of the Commencement                Date (or implemented by Hercules in the future to the extent deemed                necessary by Hercules), (ii) no less rigorous than those maintained                by                Supplier for its own information of a similar nature, (iii) no less                rigorous than accepted security standards in the industry, and (iv)                adequate to meet the requirements of Hercules’ privacy, security and                records retention policies. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (A) | Subject                to **Section                15.7**,                all applicable Laws; |
|--------|-----|------------------------------------------------------------------------------------------------|

|   | (B) | Hercules                policies specified in **Schedule                T.2**; |
|--------|-----|--------------------------------------------------------------------------------|

|   | (C) | Hercules                Standards, including information technology, security, privacy and                record                retention policies, standards, protocols, requirements and specifications,                including Hercules' requirements for Supplier’s utilization of secure                infrastructure and data encryption methods; |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (D) |  ISO                17799, as it                may be modified or replaced from time to time. |
|--------|-----|-----------------------------------------------------------------------------------------------------|

**Section      9.12**

|   | (ii) | Under                no circumstances shall Supplier make any                changes                that materially                weaken any technical, organizational or security measures                in                place to safeguard Hercules Data,                or result in Supplier’s failure to meet any of the minimum standards set                forth above without Hercules' prior approval.                Under no circumstances shall Supplier or Supplier                Personnel attempt to access or allow access to Hercules Data that                is not                required for the performance of Supplier’s obligations or otherwise                permitted under this Agreement. |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Subject                to any restriction in contracts with Supplier’s other customers, Supplier                shall regularly advise Hercules of data security practices, procedures                and                safeguards in effect for other Supplier customers that, in Supplier’s                reasonable judgment, are                (1) relevant to the Services being provided under the Agreement and                (2)                exceed relevant industry standards pertaining to human                resources, payroll, procurement, accounts payable and other in-scope                services.                ** **If                requested by Hercules, Supplier shall, to the extent reasonably                practicable and subject to the Change Control Procedures, implement                such                enhanced practices, procedures, and safeguards with respect to its                provision of Services to Hercules hereunder. |
|--------|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Hercules                shall have the right to establish backup security for any Hercules                Data                and to keep backup and files for such Data in its possession if it                chooses. Supplier shall provide Hercules with downloads of Hercules                Data,                as requested by Hercules, to enable Hercules to maintain such backup                copies. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | In                the event Supplier discovers or is notified of a breach or potential                breach of security relating to Hercules Data in the possession or                control                of Supplier or its Subcontractors or Affiliates, Supplier shall,                in                addition to its obligations pursuant to **Sections                6.2(c)**,                expeditiously (i) notify Hercules                of |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (vi) | To                the extent Supplier removes Hercules Data from any media that is                taken out                of service that is under Supplier’s control, Supplier shall destroy or                securely erase such media in accordance with the Policy and Procedures                Manual. Under no circumstances shall Supplier use or re-use media                on which                Hercules Data has been stored to store data of any other customer                of                Supplier or to deliver data to a third party, including another Supplier                customer, unless such Hercules Data has been securely erased in accordance                with the Policy and Procedures Manual. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vii) | To                the extent Supplier has access to cardholder payment card information                including acct #, expiration date and 3 digit code on systems that                the                Supplier controls, Supplier shall comply with the Payment Card Industry                ("PCI") security standard dated June 30, 2005 and any later promulgated                changes to such standard. |
|--------|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**13.3**
**Personal      Data. **

**Sections      13.1**
**13.2**
**Article      13**
**Section 13.3**
**Section      13.3**

|   | (a) | Supplier                shall hold any Personal Data that it receives in confidence and in                compliance with (1) Supplier’s obligations under this Agreement, the                Schedules and Attachments hereto and the Policy and Procedures Manual,                and                (2) subject to **Section                15.7**,                all Laws regarding its use of and access to such Personal                Data. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Supplier                shall process and store all Personal Data in (1) the United States,                (2)                the jurisdiction in which the data subject resides (or, in the case                of a                data subject residing in the European Economic Area (“EEA”), in the EEA)                or (3) the jurisdictions set forth in the Policy and Procedures Manual                and                shall not transfer, process, or maintain Hercules Data in any other                jurisdiction without the prior consent of Hercules.  |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Supplier                shall not transfer Personal Data from a country within the European                Economic Area to countries deemed by the European Union not to have                adequate protection without first ensuring that the standard contractual                clauses approved by the European Commission in Commission Decision                as the                standard contractual clauses for the transfer of personal data to                processors in third countries under Directive 95/46/EC, 2002 O.J.                L6/52                are in place between the Hercules Affiliate that is the Data Exporter                and                the Data Importer. |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Supplier                shall maintain technical, organizational and security measures to                protect                the confidentiality of Personal Data processed in the EU consistent                with                the security measures contained in this section. |
|--------|-------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | The                Parties acknowledge that, for purposes of the European Data Protection                Legislation, Supplier will act as a Data Processor in relation to                all                Personal Data it accesses under this Agreement, that Hercules is                the Data                Controller with respect to such Personal Data, and that Supplier                will act                in accordance with Hercules' instructions in relation to such Personal                Data. |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | Supplier                agrees that Supplier and Supplier Personnel will not use any Personal                Data                for any purpose other than the fulfillment of the terms and conditions                of                this Agreement. Supplier as well as its employees, agents and                Subcontractors shall not process or disseminate Personal Data to                any third                party or transfer Personal Data |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (i) | Any                Supplier Personnel who have access to Personal Data pursuant to this                Agreement to be advised of, and comply with, the terms and conditions                of                this **Section 13.3**;                and |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      13.3**

|   | (c) | When                interfacing with Hercules or the applicable Eligible Recipient regarding                Personal Data, Supplier shall only disclose or transmit Personal                Data to                those Hercules or Eligible Recipient employees and Hercules Third                Party                Contractors authorized by the Hercules Relationship Manager or his                or her                designee or identified in the                Policy                and Procedures Manual. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | Hercules                shall notify Supplier of any: |
|--------|-----|-------------------------------------------------------|

|   | (ii) | Restriction                on the use or disclosure of Personal Data to which Hercules agreed                to the                extent that such restriction may affect Supplier’s use or disclosure of                such Personal Data. |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | If                Supplier has knowledge of any unauthorized disclosure of or access                to                Personal Data, Supplier shall: |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Mitigate,                to the extent practicable, any harmful effect of such disclosure                or access                that is known to Supplier or its agents,                and |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Cooperate                with Hercules in providing any notices regarding impermissible disclosures                caused by such disclosure or access which Hercules deems appropriate. |
|--------|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

** **

**13.4**
**File      Access. **

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**13.5**
**Hercules      Data -- Correction and Restoration **

|   | (a) | **Corrections**.                The correction of any errors or inaccuracies in or with respect to                Hercules Data shall be performed by the Party that has operational                responsibility for inputting such Hercules Data into the applicable                System. To the extent (i) Supplier is operationally responsible for                inputting such data, or (ii) such errors or inaccuracies are attributable                to the failure of Supplier or Supplier Personnel to comply with Supplier’s                obligations under this Agreement, Supplier shall bear the cost of                correcting such errors or                inaccuracies. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Re-running                of Corrected Data.**If                the correction of errors or inaccuracies as described above necessitates                the re-running of corrected Hercules Data and thereby results in                the usage                of additional Resource Units, Hercules shall pay the applicable Resource                Unit charge as set forth in **Schedule                J**,                unless the underlying errors or inaccuracies are attributable to                the                failure of Supplier or Supplier Personnel to comply with Supplier’s                obligations under this Agreement (including the failure of Supplier                or                Supplier Personnel to adhere to applicable processes and controls                that, if                adhered to, would have enabled Supplier or Supplier Personnel to                identify                and timely correct such errors or inaccuracies, even if caused by                Hercules), in which case Supplier shall be financially responsible                for any                additional Resource Units usage resulting from the re-running of                corrected                data. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Restoration                of Data**.                The restoration of any destroyed, lost or altered Hercules Data shall                be                performed by the Party that has operational responsibility for maintaining                the System on which such Hercules Data resides and for creating and                maintaining backup copies of such Hercules Data. To the extent (i)                Supplier is operationally responsible for performing such restoration                or                (ii) such destruction, loss or alteration is attributable to the                failure                of Supplier or Supplier Personnel to comply with Supplier’s obligations                under this Agreement, Supplier shall bear the cost of restoring such                data. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**13.6**
**Survival**

**Sections      13.1 **
**Article      13**

**14**
**OWNERSHIP      OF MATERIALS**

**14.1**
**Hercules      Owned Materials**

|   | (a) | **Ownership                of Hercules Owned Materials**.                For purposes of this Agreement, Hercules shall be the sole and exclusive                owner of (i) all intellectual property, Software and other Materials                owned                by Hercules or the Eligible Recipients as of the Effective Date,                including                Hercules Owned Software and other Materials owned by Hercules and                the                Eligible Recipients, (ii) all enhancements and Derivative Works of                such                intellectual property, Software and Materials, including all United                States                and foreign patent, copyright and other intellectual property rights                in                such Materials, and (iii) certain Developed Materials, as provided                in                **Section                14.2**                (collectively, “**Hercules                Owned Materials**”). |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **License                to Hercules Owned Materials**.                As of the Commencement Date, Hercules hereby grants Supplier and,                to the                extent necessary for Supplier to provide the Services, to Subcontractors                designated by Supplier that sign a written agreement to be bound                by all of                the terms contained herein applicable to such                Materials |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      4.3(b)(8)**

|   | (c) | **License** **to                Hercules Third Party Materials**.                Subject to Supplier having obtained any Required Consents, Hercules                hereby                grants to Supplier, for the sole purpose of performing the Services                and                solely to the extent of Hercules' underlying rights, the same rights                of                access and use as Hercules possesses under the applicable software                licenses with respect to Hercules licensed Third Party Materials.                Hercules                also shall grant such rights to Subcontractors designated by Supplier                if                and to the extent necessary for Supplier to provide the Services;                provided                that, Supplier shall pay all fees, costs and expenses associated                with the                granting of such rights to such Subcontractors. Supplier and its                Subcontractors shall comply with the duties, including use restrictions                and nondisclosure obligations, imposed on Hercules by such licenses.                In                addition, each Subcontractor shall sign a written agreement to be                bound by                terms consistent with the terms contained herein applicable to such                Third                Party Materials and shall include the terms specified in this Section                as                well as those pertaining to the ownership of such Materials and any                Developed Materials, the scope and term of the license, the restrictions                on the use of such Materials, and the obligations of confidentiality.                Except as otherwise requested or approved by Hercules (or the relevant                licensor), Supplier and its Subcontractors shall cease all use of                such                Third Party Materials upon the end of the Term and the completion                of any                Termination Assistance Services requested by Hercules pursuant to                **Section                4.3(b)(8)**.                THE                HERCULES LICENSED THIRD PARTY MATERIALS ARE PROVIDED BY HERCULES                TO                SUPPLIER AND ITS SUBCONTRACTORS ON AN AS-IS, WHERE-IS BASIS. HERCULES                EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES, EXPRESSED                OR                IMPLIED, AS TO SUCH HERCULES LICENSED THIRD PARTY MATERIALS, OR THE                CONDITION OR SUITABILITY OF SUCH MATERIALS FOR USE BY SUPPLIER OR                ITS                SUBCONTRACTORS TO PROVIDE THE SERVICES, INCLUDING WARRANTIES OF                NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE                (PROVIDED                THAT, HERCULES SHALL PASS THROUGH, OR OTHERWISE PROVIDE, TO SUPPLIER                THE                REPRESENTATIONS AND WARRANTIES MADE BY THE MANUFACTURERS AND/OR PROVIDERS                OF SUCH HERCULES LICENSED THIRD PARTY MATERIALS TO THE EXTENT IT                IS                PERMITTED TO DO SO UNDER THE APPLICABLE THIRD PARTY CONTRACTS). |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**14.2**
**Developed      Materials.**

|   | (a) | **Ownership                by Hercules**.                Unless otherwise agreed by the Parties and except as provided in                **Section                14.2(c)**,                all Developed Materials shall be owned solely by Hercules and considered                to be works made for hire (as that |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      14.2(a)**
**Section      14.1(b)**

|   | (b) | **Source                Code and Documentation**.                Supplier shall, promptly as it is developed by Supplier, provide                Hercules                with the source code and object code and documentation for all Hercules                owned Developed Materials and any other Hercules-specific Materials                used                by Supplier. Such source code and documentation shall be sufficient                to                allow a reasonably knowledgeable and experienced programmer to maintain                and support such Materials and the user documentation for such Materials                shall accurately describe in terms understandable by a typical end                user                the functions and features of such Materials and the procedures for                exercising such functions and                features. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Supplier                Owned Developed Materials**.                Notwithstanding **Section                14.2(a)**,                Developed Materials that are Derivative Works of Supplier Owned Materials                shall be owned by Supplier, including Derivative Works of Supplier                Owned                Materials made by Hercules, Hercules Affiliates, Eligible Recipients,                or                their designees. Supplier hereby grants to Hercules a worldwide,                perpetual, irrevocable, non-exclusive, fully paid-up license, with                the                right to grant sublicenses, to use, execute, reproduce, display,                perform,                modify, enhance, distribute and create Derivative Works of such Supplier                owned Developed Materials during the Term and any Termination Assistance                Services period for the benefit and use of Hercules, Hercules Affiliates                and the Eligible Recipients. The rights and obligations of Hercules                and                the Eligible Recipients with respect to such Supplier Owned Materials                following the expiration or termination of the Agreement or termination                of                any Service are set forth in **Section                14.6**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Third                Party Materials.**                The ownership of Derivative Works of Third Party Materials created                in                connection with the Services shall, as between Supplier and Hercules,                be                considered Developed Materials owned by the Party that is the licensee                of                such Third Party Materials. For purposes of the foregoing, Supplier                shall                be deemed the licensee of Third Party Materials licensed by its                Subcontractors or Affiliates and Hercules shall be deemed the licensee                of                Third Party Materials licensed by Hercules Affiliates or any Eligible                Recipient. Each Party acknowledges and agrees that its ownership                of such                Derivative Works may be subject to or limited by the terms of the                underlying agreement with the owner of the underlying Third Party                Materials; provided, that if a Derivative Work is to be made of Third                Party Materials provided by Supplier, Supplier shall notify Hercules                in                advance and obtain Hercules' consent prior to proceeding with such                Derivative Work if the terms of any such agreement will preclude                or limit,                as applicable, Hercules' license rights in and to such Derivative                Work as                contemplated in **Sections                14.3**                and **14.6**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Disclosure                by Supplier of Developed Materials**.                Supplier shall promptly disclose in writing to Hercules each Developed                Material that is developed in connection with the Services. With                respect                to each disclosure, Supplier shall indicate the features or concepts                that                it believes to be new or different. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Waiver                of Moral Rights**.                To the extent permitted by law, Supplier hereby waives any moral                rights in                the Hercules owned Developed Materials, such as the right to be named                as                author, the right to modify, the right to prevent mutilation and                the right                to prevent commercial exploitation, whether arising under the Berne                Convention or otherwise. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**14.3**
**Supplier      Owned Materials**
**.**

|   | (a) | **Ownership                of Supplier Owned Materials**.                Supplier shall be the sole and exclusive owner of the (i) intellectual                property, Software and Materials lawfully owned by it prior to the                Commencement Date, (ii) intellectual property, Software and Materials                acquired by Supplier on or after the Commencement Date, other than                acquisitions for Hercules or an Eligible Recipient in connection                with the                performance of the Services, (iii) Developed Materials that are Derivative                Works of Supplier owned intellectual property, Software and Materials                created by or for Supplier as provided in **Section                14.2(c)**,                (iv) intellectual property, Software and Materials developed by or                on                behalf of Supplier other than in the course of the performance of                its                obligations under this Agreement or in connection with the use of                any                Hercules Data or Hercules Owned Materials, including all United States                and                intellectual property rights in such Materials (“**Supplier                Owned Materials**”). |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **License                to Supplier Owned Materials**.                As of the Commencement Date, Supplier hereby grants to Hercules and                the                Eligible Recipients (and at Hercules’ request and subject to **Section                13.1**,                Hercules Third Party Contractors that sign a written agreement with                Hercules to be bound by terms at least as protective as the terms                contained herein applicable to such Materials), at no additional                charge, a                world-wide non-exclusive, royalty-free right and license, with the                right                to grant sublicenses, to access, use, execute, reproduce, display,                perform, modify, enhance, distribute and create Derivative Works                of the                Supplier Owned Materials (including all modifications, replacements,                Upgrades, enhancements, methodologies, tools, documentation, materials                and                media related thereto) during the Term and any Termination Assistance                Services period, for the benefit of Hercules, the Eligible Recipients                and                their respective Affiliates, to (i) receive the full benefit of the                Services provided by Supplier, (ii) monitor, access, interface with                or use                the Materials and Software then being used by Supplier, (iii) perform                or                have performed ancillary services and functions, including related                information technology services and functions, in each case related                to the                Services provided by Supplier, and (iv) perform or have performed                services                that are the same as or similar to the Services to the extent such                Supplier Owned Material is necessary to maintain, support, enhance                or                further develop Hercules Owned Materials, Hercules licensed Third                Party                Materials or other Materials as to which Hercules holds a license                under                this Agreement. Supplier Owned Materials shall remain the property                of                Supplier. The rights and obligations of Hercules and the Eligible                Recipients with respect to such Supplier Owned Materials following                the                expiration or termination of the Agreement or termination of any                Service                are set forth in **Section                14.6**. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Embedded                Materials**.                To the extent that Supplier Owned Materials are embedded in any Developed                Materials owned by Hercules pursuant to **Section                14.2(a)**                and **(b)**.                Supplier shall not be deemed to have assigned its intellectual property                rights in such Supplier Owned Materials to Hercules, but Supplier                hereby                grants to Hercules and the Eligible Recipients a worldwide, perpetual,                irrevocable, non-exclusive, fully paid-up license, with the right                to grant                sublicenses, to use, execute, reproduce, display, perform, modify,                enhance, distribute and create Derivative Works of such Supplier                Owned                Materials (including all modifications, replacements, Upgrades,                enhancements, methodologies, tools, documentation, materials and                media                related thereto) for the benefit of Hercules, the Eligible Recipients                and                their respective Affiliates for so long as such Supplier Owned Materials                remain embedded in such Developed Materials and are not separately                commercially exploited. Following the expiration or termination of                the                Term and the termination of the Service(s) for which such Materials                were                used, Supplier shall, at Hercules' request, provide Upgrades, maintenance,                support and other services for such embedded Supplier Owned Materials                in                accordance with **Sections                14.6(b)**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **License                to Supplier Third Party Materials**.                As of the Commencement Date and subject to Supplier having obtained                any                Required Consents, Supplier hereby grants to Hercules and the Eligible                Recipients, at no additional charge, a non-exclusive, royalty-free                right                and license, with the right to grant sublicenses, to access and/or                use the                Third Party Materials as to which Supplier holds the license or for                which                Supplier is financially responsible under this Agreement (including                all                modifications, substitutions, Upgrades, enhancements, methodologies,                tools, documentation, materials and media related thereto), during                the                Term and any Termination Assistance Services period, for the benefit                and                use of Hercules, the Eligible Recipients and their respective Affiliates,                (i) receive the full benefit of the Services provided by Supplier,                (ii)                perform or have performed ADM/BPO services, (iii) monitor, access,                interface with or use the Materials and Software then being used                by                Supplier and (iv) perform or have performed ancillary services and                functions, including related information technology services and                functions. Notwithstanding the foregoing, Supplier shall not                be |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Schedule      B**
**Section      14.6**

**14.4**
**Other      Materials**

**Article      14**

**14.5**
**General      Rights**

|   | (a) | **Copyright                Legends**.                Each Party agrees to reproduce copyright legends which appear on                any                portion of the Materials which may be owned by the other Party or                third                parties. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Residuals.**                Nothing in this Agreement shall restrict any employee or representative                of                a Party from using ideas, concepts, practices, learning or know-how                relating generally to the performance of BPO/ADM services that are                retained in the unaided memory of such employee or representative                after                performing the obligations of such Party under this Agreement, except                to                the extent that such use infringes upon any patent, copyright or                other                intellectual property right of a Party or its Affiliates (or, in                the case                of Supplier, any Eligible Recipient); provided, however, that this                **Section                14.5(b)**                shall not (i) be deemed to limit either Party’s obligations under this                Agreement with respect to the disclosure or use of Confidential                Information, or (ii) operate or be construed as permitting an employee                or                representative of Supplier to disclose, publish, disseminate or use                (a)                the source of any Confidential Information of Hercules or an Eligible                Recipient, (b) any financial, statistical or personnel information                of                Hercules or an Eligible Recipient, or (c) the business plans of Hercules                or the Eligible Recipients.* *An                individual’s memory is unaided if the individual has not intentionally                memorized the Confidential Information for the purpose of retaining                and                subsequently using or disclosing it and does not identify the information                as Confidential Information upon recollection. For avoidance of doubt,                the                foregoing would not permit Supplier Personnel to use Confidential                Information of Hercules or an Eligible Recipient (other than ideas,                concepts, practices, learning and know-how relating generally to                the                performance of BPO/ADM services) for any purpose other than the provision                of Services under this Agreement.** ** |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **No                Implied Licenses**.                Except as expressly specified in this Agreement, nothing in this                Agreement                shall be deemed to grant to one Party, by implication, estoppel or                otherwise, license rights, ownership rights or any other intellectual                property rights in any Materials owned by the other Party or any                Affiliate                of the other Party (or, in the case of Supplier, any Eligible                Recipient). |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Incorporated****Materials**.                Should either Party incorporate into Developed Materials any intellectual                property subject to third party patent, copyright or license rights,                any                ownership or license rights granted herein with respect to such Materials                shall be limited by and subject to any such patents, copyrights or                license                rights; provided that, prior to incorporating any such intellectual                property in any Materials, the Party incorporating such intellectual                property in the Materials has disclosed this fact and obtained the                prior                approval of the other Party. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**14.6**
**Hercules      Rights Upon Expiration or Termination of Agreement**

|   | (a) | **Hercules                Owned Materials and Developed Materials**.                With respect to Hercules Owned Materials (including Hercules owned                Developed Materials), Supplier shall, at no cost to                Hercules: |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (i) | Deliver                to Hercules all Hercules Owned Materials and all copies thereof in                the                format and medium in use by Supplier in connection with the Services                as of                the date of such expiration or termination;                and |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Following                confirmation by Hercules that the copies of the Hercules Owned Materials                delivered by Supplier are acceptable and the completion by Supplier                of any                Termination Assistance Services for which such Materials are required,                destroy or securely erase all other copies of such Materials then                in                Supplier’s possession and cease using such Materials and any information                contained therein for any purpose. |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Commercially                Available Supplier Owned Materials**.                Subject to the final paragraph of this **Section                14.6(b)**,                with respect to Materials owned by Supplier, Supplier Affiliates                or,                (subject to **Section                6.4(c))**,                Subcontractors that are generally commercially available and used                by them                to provide the Services (and any modifications, enhancements, Upgrades,                methodologies, tools, documentation, materials and media related                thereto): |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Supplier                hereby grants to Hercules and the Eligible Recipients (and at Hercules’                request and subject to **Section                13.1**,                Hercules Third Party Contractors that sign a written agreement with                Hercules to be bound by terms at least as protective as the terms                contained herein applicable to such Materials) a license on standard                terms                and conditions no less favorable than those offered generally by                Supplier                to other commercial customers to use such Materials following the                expiration or termination of the Term or termination of the Service(s)                for                which such Materials were used; provided that, in all events, such                terms                and conditions must be at least broad enough to permit Hercules and                the                Eligible Recipients (or, at Hercules’ direction, their designee) to use                such Materials to provide for Hercules and the Eligible Recipients,                or                have provided for them by third party contractors, services similar                to the                Services, and for Hercules and the Eligible Recipients to receive                such                services; |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Supplier                shall deliver to Hercules and the Eligible Recipients (or, at Hercules’                election, to their designee(s)) (A) a copy of such Supplier Owned                Materials and related documentation, and (B) the source code and                object                code for such Supplier Owned Materials to the extent such Supplier                Owned                Materials include source code or object code and such code is customarily                provided to commercial customers licensing such Materials                and |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Supplier                shall offer to provide to Hercules and the Eligible Recipients (and                at                Hercules’ request and subject to **Section                13.1**,                Hercules Third Party Contractors that sign a written agreement with                Hercules to be bound by terms at least as protective as the terms                contained herein applicable to such Materials) Upgrades, maintenance,                support and other services for such Materials on Supplier’s then-current                standard terms and conditions for such                services. |
|--------|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Schedule      E.1**
**.      **

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Non-Commercially                Available Supplier Owned Materials**.                Subject to the final paragraph of this **Section                14.6(b)**,                with respect to Materials owned by Supplier or Supplier Affiliates                or                Subcontractors and used by them to provide the Services that are                not                generally commercially available (and any modifications, enhancements,                Upgrades, methodologies, tools, documentation, materials and media                related                thereto): |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Supplier                hereby grants to Hercules and the Eligible Recipients (and at Hercules’                request and subject to **Section                13.1**,                Hercules Third Party Contractors that sign a written agreement with                Hercules to be bound by terms at least as protective as the terms                contained herein applicable to such Materials) a worldwide, perpetual,                irrevocable, non-exclusive, non-transferable, fully paid-up license,                to                use, execute, reproduce, display, perform, and distribute such                non-commercially available Supplier Owned Materials following the                expiration or termination of the Term or termination of the Service(s)                for                which such Materials were used. Such license shall be limited to                the use                of such Supplier Owned Materials by Hercules and the Eligible Recipients                (or, at Hercules’ direction, their designee) to provide for Hercules and                the Eligible Recipients, or have provided for them by a Third Party                Contractor, services similar to the Services and for Hercules and                the                Eligible Recipients to receive such                services; |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Supplier                shall deliver to Hercules and the Eligible Recipients (or, at Hercules’                election, to their designee(s)) (A) a copy of such Supplier Owned                Materials and related documentation, and (B) the source code and                object                code for such Supplier Owned Materials to the extent such Supplier                Owned                Materials include source code or object code and such code is customarily                provided to commercial customers licensing such Materials and |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | At                Hercules’ request, Supplier shall provide to Hercules and the Eligible                Recipients (and at Hercules’ request and subject to **Section                13.1**,                Hercules Third Party Contractors that sign a written agreement with                Hercules to be bound by terms at least as protective as the terms                contained herein applicable to such Materials) Upgrades, maintenance,                support and other services for such Supplier Owned Materials on reasonable                commercial terms and conditions, which shall include pricing no less                favorable than the pricing customarily charged to other commercial                customers receiving equivalent services. If Supplier fails to offer                or                provide Upgrades, maintenance, support or other services, Supplier                shall                deliver source code and object code for such Supplier Owned Materials                to                the extent such Materials include source code, together with the                right to                modify, enhance and create derivative works of such Materials. |
|--------|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Schedule      E.1**
**.      **

|   | (d) | **Third                Party Materials**.                Unless Hercules otherwise agrees in advance in accordance with                **Section                6.4(c)**,                with respect to Third Party Materials licensed by Supplier or Supplier                Affiliates or Subcontractors and used by them to provide the Services,                Supplier hereby grants to Hercules and the Eligible Recipients (or,                at                Hercules' election, to their designee(s)) a sublicense (with the                right to                grant sublicenses) offering the same rights and warranties with respect                to                such Third Party Materials available to Supplier (or Supplier Affiliates                or Subcontractors), on the same terms and conditions, for the benefit                and                use of Hercules, Hercules Affiliates and the Eligible Recipients                upon the                expiration or termination of the Term; provided that, during the                Termination Assistance Services period, Supplier may, with Hercules'                approval, substitute one of the following for such                sublicense: |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (i) | the                assignment to Hercules and the Eligible Recipients (or, at Hercules'                election, to their designee(s))of the underlying license for such                Third                Party Materials; |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | the                procurement for Hercules and the Eligible Recipients (or, at Hercules'                election, to their designee(s)) of a new license (with terms at least                as                favorable as those in the license held by Supplier or its Affiliates                or                Subcontractors and with the right to grant sublicenses) to such Third                Party Materials for the benefit or use of Hercules, Hercules Affiliates                and the Eligible Recipients; or |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | the                procurement for Hercules and the Eligible Recipients (or, at Hercules'                election, to their designee(s)) of a substitute license for Third                Party                Materials sufficient to perform, without additional cost, support                or                resources and at the levels of performance and efficiency required                by this                Agreement, the functions of the Third Party Materials necessary to                enable                Hercules or its designee to provide the Services after the expiration                or                termination of the Term. |
|--------|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      6.4(c)**
**Section      14.6(c**

**15**
**REPRESENTATIONS,      WARRANTIES AND COVENANTS**

**15.1**
**Work      Standards.**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**15.2**
**Software.**

|   | (a) | **Ownership                and Use**.                Supplier represents, warrants and covenants that it is either the                owner                of, or authorized to use, any and all Software provided and used                by                Supplier in providing the Services. As to any such Software that                Supplier                does not own but is authorized to use, Supplier shall advise Hercules                as                to the ownership and extent of Supplier’s rights with regard to such                Software to the extent any limitation in such rights would impair                Supplier’s performance of its obligations under this                Agreement. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Performance**.                Supplier represents, warrants and covenants that any Supplier Owned                Software will perform in conformance with its Specifications and                will                provide the functions and features and operate in the manner described                therein. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Developed                Materials Compliance**.                Supplier warrants and covenants that Developed Materials will be                free from                material errors in operation and performance, will Comply with the                applicable documentation and the Specifications in all material respects,                including any applicable Year 2000 Compliance requirements, and will                provide the functions and features and operate in the manner described                in                this Agreement or otherwise agreed by the Parties. Supplier shall                correct                any failure to Comply at no additional charge to Hercules and shall                use                commercially reasonable efforts to do so as expeditiously as possible.                In                the event that Supplier fails or is unable to repair or replace such                nonconforming Developed Material, Hercules shall, in addition to                any and                all other remedies available to it hereunder, be entitled to obtain                from                Supplier a copy of the source code and/or object code to such Developed                Material. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Nonconformity                of****Supplier                Owned Software**.                In the event that Supplier Owned Software (excluding Supplier owned                Developed Materials, which are addressed in **Section                15.2(c)**)                does not conform to the Specifications and criteria set forth in                this                Agreement, and/or materially adversely affects the Services provided                hereunder, Supplier shall expeditiously repair such Software or replace                such Software with conforming Software. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**15.3**
**Non-Infringement.**

|   | (a) | **Performance                of Responsibilities**.                Except as otherwise provided in this Agreement, each Party represents,                warrants and covenants that it shall perform its responsibilities                under                this Agreement in a manner that does not infringe, or constitute                an                infringement or misappropriation of, any patent, copyright, trademark,                trade secret or other proprietary or privacy rights of any third                party;                provided, however, that the performing Party shall not have any obligation                or liability to the extent any infringement or misappropriation is                caused                by (i) modifications made by the other Party or its contractors or                subcontractors, without the knowledge or approval of the performing                Party,                (ii) the other Party’s combination of the performing Party’s work product                or Materials with items not furnished, specified or reasonably anticipated                by the performing Party or contemplated by this Agreement, (iii)                a breach                of this Agreement by the other Party, (iv) the failure of the other                Party                to use corrections or modifications provided by the performing Party                offering equivalent features and functionality, or (v) Third Party                Software, except to the extent that such infringement or misappropriation                arises from the failure of the performing Party to obtain the necessary                licenses or Required Consents or to abide by the limitations of the                applicable Third Party Software licenses. Each Party further represents,                warrants and covenants that it will not use or create materials in                connection with the Services which are libelous, defamatory or                obscene. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Third                Party Software Indemnification**. |
|--------|-----|----------------------------------------------------------|

|   | (i) | With                respect to Third Party Software provided by a Party pursuant to this                Agreement, such Party covenants that it shall (i) obtain intellectual                property indemnification from                the third party supplier of such Software for the other Party and,                where                relevant, the Eligible Recipients to the extent such indemnification                is                legally permissible and available from such third party supplier                on a                commercially reasonable basis, and (ii) enforce the intellectual                property                indemnification rights obtained from the third party supplier of                such                Software on behalf of the other Party, and, where relevant, the Eligible                Recipients, to the extent such enforcement is legally and contractually                permissible. Notwithstanding the foregoing, Hercules shall not be                obligated to renegotiate the terms |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (ii) | If                a third party intellectual property infringement claim is asserted                against                a Party (or, where relevant, an Eligible Recipient) based on its                use of                such Third Party Software, the Party providing such Third Party Software                shall tender such claim to the third party supplier of such Software                and                invoke its right to indemnification with respect to such claim. If                the                Party providing such Third Party Software does not possess such                indemnification rights or the right to enforce them on behalf of                the other                Party (or, where relevant, the Eligible Recipient), the Party against                whom                the claim is asserted may cease using such Third Party Software.                Subject                to **Section                15.3(b)(iv)**,                the Party providing such Third Party Software shall have no obligation                to                indemnify the other Party in such circumstances and shall have no                responsibility for Losses incurred by such other Party as a result                of its                past or continued use of such Third Party Software, except as provided                in                **Section                15.3(b)(iv).** |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Subject                to **Section                15.3(b)(iv)**,                if Supplier ceases its use of Third Party Software provided by Hercules                under the circumstances described in **Section                15.3(b)(iii)**                and, as a direct result, Supplier is unable to perform                certain Services or meet certain Service Levels, Supplier shall be                relieved of responsibility for such Services and/or Service Level,                but                only if and to the extent Supplier (A) expeditiously notifies Hercules                of                its inability to perform under such circumstances, (B) cooperates                with                Hercules to address the resulting problem and thereby avoid any                non-performance, and (C) uses commercially reasonable efforts to                perform                notwithstanding the unavailability of such Third Party Software.                In                addition, Hercules                shall pay the applicable labor rate(s) for additional Supplier Personnel                reasonably required by Supplier to perform under such circumstances                and                for the incremental Out-of-Pocket Expenses reasonably incurred by                Supplier                in doing so; provided that Supplier notifies Hercules of such additional                required personnel and incremental Out-of-Pocket Expenses, obtains                Hercules' approval prior to using such personnel or incurring such                expenses, and uses commercially reasonable efforts to minimize such                personnel and expenses. Supplier                shall resume normal performance if and when the Parties obtain the                right                for Supplier to continue using such Third Party Software product,                modify                the item in question or its use so that it is no longer infringing,                or                replace such item with a non-infringing functional equivalent                product. |
|--------|-------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Notwithstanding                **Sections                15.3(b)(ii) and (iii)**,                Hercules reserves the right to direct Supplier to continue using                a                Hercules provided Third Party Software product despite the assertion                of a                third party intellectual property infringement claim against Supplier                with                respect to such product. If Hercules elects to do so, Hercules shall                indemnify, defend and hold Supplier harmless from any Losses resulting                from Supplier's prior or continued use of such Third Party Software                product, all in accordance with **Sections                17.2(e) and 17.5**. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**15.4**
**Authorization.**

|   | (a) | **Corporate                Existence**.                It is a corporation duly incorporated, validly existing and in good                standing under the Laws of its State of                incorporation; |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Corporate                Power and Authority**.                It has the requisite corporate power and authority to execute, deliver                and                perform its obligations under this Agreement; |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Legal                Authority**.                It has obtained all licenses, authorizations, approvals, consents                or                permits required to perform its obligations under this Agreement                under all                applicable federal, state or local laws and under all applicable                rules and                regulations of all authorities having jurisdiction over the Services,                except to the extent the failure to obtain any such license,                authorizations, approvals, consents or permits is, in the aggregate,                immaterial; |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (d) | **Due                Authorization**.                The execution, delivery and performance of this Agreement and the                consummation of the transactions contemplated by this Agreement have                been                duly authorized by the requisite corporate action on the part of                such                Party; and |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **No                Violation or Conflict**.                The execution, delivery, and performance of this Agreement shall                not                constitute a violation of any judgment, order, or decree; a material                default under any material contract by which it or any of its material                assets are bound; or an event that would, with notice or lapse of                time, or                both, constitute such a default. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**15.5**
**Inducements;      Hercules Business Practices Policy**
**.**

|   | (a) | **Inducements**.                Supplier represents, warrants and covenants that it has not given                and will                not give commissions, payments, kickbacks, lavish or extensive                entertainment, or other inducements of more than minimal value (as                defined                in the Hercules Business Practices Policy) to any employee or agent                of                Hercules in connection with this Agreement. Supplier also represents,                warrants and covenants that, to the best of its knowledge, no officer,                director, employee, agent or representative of Supplier has given                any such                payments, gifts, entertainment or other thing of value to any employee                or                agent of Hercules. Supplier also acknowledges that the giving of                any such                payments, gifts, entertainment, or other thing of value is strictly                in                violation of Hercules policy on conflicts of interest, and may result                in                the cancellation of this Agreement and other existing and future                contracts                between the Parties. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Hercules                Business Practices Policy**.                Supplier represents, warrants and covenants that, in the performance                of                the Services and its other contractual obligations hereunder, it                shall                comply with the Hercules Business Practices Policy, as set forth                in                **Attachment                T.3**,                as such Business Practices Policy may be reasonably modified from                time to                time. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**15.6**
**Disabling      Code.**

**15.7**
**Compliance      with Laws. **

|   | (a) | **Compliance                by Supplier**.                Subject to **Section                15.7(b), (e), (f)**                and **(g)**,                Supplier represents, warrants and covenants that, with respect to                the                provision of the Services and the performance of any of its other                legal                and contractual obligations hereunder, it is and shall be in compliance                with all applicable Laws on the Commencement Date and shall remain                in                compliance with such Laws for the Term and any Termination Assistance                Services period, including identifying and procuring applicable permits,                certificates, approvals and inspections required under such Laws.                If a                charge of non-compliance by Supplier with any such Laws occurs, Supplier                shall promptly notify Hercules of such charge. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|  | (b) | **Compliance                by Hercules**.                Subject to **Section                15.7(a), (e)**                and **(f)**,                Hercules represents and warrants that, with respect to the performance                by                Hercules and the Eligible Recipients of Hercules' legal and contractual                obligations under this Agreement, it is and shall be in compliance                in all                material respects with all applicable Laws for the entire Term of                the                Agreement. If a written charge of non-compliance by Hercules with                any such                Laws occurs, Hercules shall promptly notify Supplier of such                charge. |
|--|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

|   | (c) | **Compliance                  Data and Reports**.                  At no additional charge, Supplier shall provide Hercules with data                  and                  reports in Supplier’s possession necessary for Hercules to comply with all                  Laws applicable to the Services. At Supplier's request, Hercules                  shall                  provide Supplier with data and reports in Hercules’ possession necessary                  for Supplier to comply with any Laws specifically applicable to                  Supplier                  and its performance of the                  Services. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Software,                  Equipment, Systems and Materials Compliance**.                  Supplier covenants that the Software, Equipment, Systems and Materials                  owned, provided or used by Supplier in providing the Services are                  in                  compliance with all applicable Laws on the Commencement Date and                  shall                  remain in compliance with such Laws for the Term and any Termination                  Assistance Services period. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Notice                  of Laws**.                  Supplier shall notify Hercules of any Laws and changes in Laws                  applicable                  to Supplier as a provider of BPO/ADM services and other in-scope                  services,                  including those Laws applicable to the employment of Supplier Personnel                  and the provision of Services from jurisdictions in which Supplier                  Facilities are located (**“Supplier                  Laws”**).                  The definition of Supplier Laws also shall include Laws applicable                  to (i)                  the technical, organizational and security measures associated                  with                  safeguarding Personal Data to be implemented and maintained by                  Supplier                  and at Supplier Facilities, and (ii) restrictions or prohibitions                  on the                  use or disclosure of Personal Data made available to Supplier under                  this                  Agreement. Hercules shall notify Supplier of any other Laws and                  any                  changes in such other Laws applicable to the                  provision or receipt of the Services (collectively,                  “**Hercules                  Laws**”). |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Interpretation                  of Laws or Changes in Laws**.                  Hercules shall be responsible, with Supplier’s cooperation and assistance,                  for interpreting Hercules Laws or changes in Hercules Laws and                  for                  identifying the impact of such Hercules Laws or changes in Hercules                  Laws                  on Supplier’s performance and Hercules' and/or the Eligible Recipients'                  receipt and use of the Services. Supplier shall be responsible,                  with                  Hercules' cooperation and assistance, for interpreting Supplier                  Laws or                  changes in Supplier Laws and for identifying the impact of such                  Supplier                  Laws or changes in Supplier Laws on Supplier’s performance and Hercules'                  and/or the Eligible Recipients' receipt and use of the Services.                  To the                  extent the impact of any Supplier Law or change in Supplier Law                  cannot be                  readily identified by Supplier, the Parties shall cooperate in                  interpreting such Law or change in Law and shall seek in good faith                  to                  identify and agree upon the impact on Supplier’s performance and Hercules'                  and/or the Eligible Recipients' receipt and use of the Services.                  If the                  Parties are unable to agree upon such impact, Hercules shall retain                  the                  right, in its sole discretion, to interpret such Supplier Law or                  change in                  Supplier Law and determine its impact. In addition, if Supplier                  reasonably                  concludes, after due inquiry, that the compliance obligations associated                  with any Supplier Law or change in Supplier Law are unclear or                  that there                  is more than one reasonable approach to achieving compliance, Supplier                  may                  escalate the issue to Hercules for a final                  decision. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|  | (g) | **Implementation                of Changes in Laws**.                In the event of any changes in Laws (including Hercules Laws to the                extent                Supplier receives notice of such Hercules Laws from Hercules or as                otherwise provided in **Section** |
|--|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**15.7(e)**

|   | (h) | **Export                Control.**                The Parties acknowledge that certain Software and technical data                to be                provided hereunder and certain transactions hereunder may be subject                to                export controls under the laws and regulations of the United States,                the                European Union, the United Nations and other jurisdictions. No Party                shall                export or re-export any such items or any direct product thereof                or                undertake any transaction or service in violation of any such laws                or                regulations. To the extent within Supplier’s control, Supplier shall be                responsible for, and shall coordinate and oversee, compliance with                such                export laws in respect of such items exported or imported                hereunder. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|  | (i) | **Responsibility**.                Subject to **Section                15.7(e)**,                Supplier shall be responsible for any Losses imposed on Supplier,                Hercules                or the Eligible Recipients resulting from any failure of Supplier                or its                Subcontractors or third party product or service providers to comply                with                applicable Laws or respond in a timely manner to changes in such                Laws,                unless and to the extent such failure directly results from the sole                acts                or omissions of Hercules, an Eligible Recipient or a Hercules Third                Party                Contractor in contravention of Hercules' obligations under this Agreement,                including Hercules' obligation under **Sections                15.7(e)**                to                notify Supplier of Hercules Laws and changes in such                Laws. |
|--|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|  | (j) | **Assistance                to Hercules**.                As part of the Services and on an ongoing basis, Supplier shall assist                Hercules and the Eligible Recipients as they may reasonably require                in                their efforts to comply with applicable Laws (including any changes                to                Laws) not applicable to Supplier or related to the                Services. |
|--|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**15.8**
**Interoperability;      Currency**

|   | (a) | **Interoperability.**                Subject to **Section                9.6**                and the applicable Change Control Procedures, Supplier covenants                that the                Software, Equipment and Systems used by Supplier to provide the Services                are fully compatible and interoperable with the Retained Systems                and                Business Processes (including the software, equipment and systems                used by                Hercules or the Eligible Recipients to provide the same or similar                services and/or which may deliver records to, receive records from,                or                otherwise interact with the Software, Equipment and Systems used                by                Supplier to receive the Services) as of the Commencement Date and                remain                compatible and interoperable with such Retained Systems and Business                Processes during the Term and any Termination Assistance Services                period. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Monetary                Currencies.**                Supplier represents, warrants and covenants that the Software, Equipment,                Systems and Services provided and/or used by Supplier will be able                to                receive, transmit, process, store, archive, maintain and support                all                applicable monetary currencies, including the currencies of all countries                specified in **Exhibit                2**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**15.9**
**Disclaimer**
**.      **

*** ***

**16**
**INSURANCE      AND RISK OF LOSS **

**16.1**
**Insurance.      **

|   | (a) | **Requirements**.                Supplier agrees to keep in full force and effect and maintain at                its sole                cost and expense the following policies of insurance with the specified                minimum limits of liability during the term of this                Agreement: |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Workers’                Compensation, Employer’s Liability covering employees for occupational                illnesses and injuries in full compliance with the applicable Laws                of the                state and/or country in which the work is to be performed or the                country                of hire (whichever is applicable). |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | The                limits of liability of Workers’ Compensation, Employers’ Liability shall                be not less than the limits required by applicable                Law. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | In                addition, in the United States the limits of liability of Employer’s                Liability Insurance shall be minimum limits of $1 million per employee                by                accident/$1 million per employee by disease (or, if higher, the limits                required by applicable Law). |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Commercial                General Liability Insurance (including coverage for Contractual Liability                assumed by Supplier under this Agreement, Premises-Operations, Completed                Operations—Products, and Independent Contractors) providing coverage for                bodily injury and property damage with limits of not less than $5                million                per occurrence and $5 million in annual aggregate. This insurance                coverage                may be provided through any combination of Supplier's primary and                Umbrella                /Excess Liability Insurance policies, all of which comply with the                requirements stated in **Sections                16.1(b)**and                **(c)**.                ** ** |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Commercial                Business Automobile Liability Insurance including coverage for all                owned,                non-owned, leased, and hired vehicles providing coverage for bodily                injury                and property damage liability with combined single limits of not                less than                $5 million per occurrence. This insurance coverage may be provided                through                any combination of Supplier's primary and Umbrella /Excess Liability                Insurance policies, all of which comply with the requirements stated                in                **Sections                16.1(b)**and                **(c)**.                If Services are performed outside the United States, Supplier shall                maintain required compulsory                insurance. |
|--------|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Professional                Liability (also known as Errors and Omissions Liability) Insurance,                including omissions coverage, covering acts, errors and omissions                arising                out of Supplier’s operations or Services in an amount not less than $10                million per occurrence and $10 million in the annual aggregate. Supplier                shall continue to purchase such coverage for a period of at least                two (2)                years from the termination or expiration of this Agreement. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | Comprehensive                Crime Insurance, including employee dishonesty and computer fraud                coverage                and a third party extension, covering losses arising out of or in                connection with any fraudulent or dishonest acts committed by Supplier                employees, acting alone or with others, in an amount not less than                $10                million per occurrence and in annual                aggregate. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vi) | All                Risk Property Damage covering all assets owned by Supplier, for the                replacement value of such assets. |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Sections      16.1(b) and (c)**

|   | (b) | **Approved                Companies**.                All such insurance shall be procured with reputable insurance companies                and in such form as is usual and customary to Supplier’s business. Such                insurance companies shall maintain a rating at least “A-” and be at least                a Financial Size Category VII as both criteria are defined in the                most                current publication of **Best’s                Policyholder Guide**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Endorsements**.                Supplier’s insurance policies as required herein under **Section                16.1(a)(ii)**,                including any umbrella/excess liability policies, shall name Hercules                as                Additional Insureds for any and all liability arising at any time                in                connection with Supplier’s or Supplier Personnel’s performance under this                Agreement. All insurance required under this **Section                16.1**                shall be primary and non-contributing insurance and any other valid                insurance existing for Hercules' benefit shall be excess of such                primary                insurance. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Certificates**.                Supplier shall provide Hercules with certificates of insurance evidencing                compliance with this **Article                16**** **(including                evidence of renewal of insurance) signed by authorized representatives                of                the respective carriers for each year that this Agreement is in effect.                Each certificate of insurance shall provide for notice of such                cancellation, reduction or adverse material alteration has been provided                at least thirty (30) days in advance to Hercules in accordance with                **Section                21.3(a)**. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **No                Implied Limitation**.                The obligation of Supplier and its Affiliates to provide the insurance                specified herein shall not limit in any way any obligation or liability                of                Supplier provided elsewhere in this Agreement. The rights of Hercules                and                its subsidiaries, Affiliates and Eligible Recipients to insurance                coverage                under policies issued to or for the benefit of one or more of them                are                independent of this Agreement and shall not be limited by this                Agreement. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Insurance                Subrogation**.** **With                respect to insurance coverage to be provided by Supplier pursuant                to this                **Section                16.1(a) (i), (ii), (iii)**                and **(vi)**,                the insurance policies shall provide that the insurance companies                waive                all rights of subrogation against Supplier, Hercules, the Eligible                Recipients and their respective Affiliates, officers, directors and                employees. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**16.2**
**Risk      of Loss. **

|   | (a) | **General.**                Supplier and Hercules each shall be responsible for any damage,                destruction, loss or theft of their respective tangible property                or real                property (whether owned or leased) and each Party agrees to look                only to                its own insuring arrangements (if any) with respect to such damage,                destruction, loss or theft. Each Party shall promptly notify the                other                Party of any damage (except normal wear and tear), destruction, loss,                theft, or governmental taking of such other Party’s tangible property or                real property (whether owned or leased) and cooperate with such other                Party in seeking to recover for such damage or                loss. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Waiver.**                Supplier and Hercules hereby waive, on behalf of themselves and shall                cause their respective insurers to issue appropriate waivers of                subrogation rights for, any claims that either may have against the                other                for loss or damage resulting from perils covered by the All Risk                Property                Damage. It is understood that this waiver is intended to extend to                all                such loss or damage whether or not the same is caused by the fault                or                neglect of either Supplier or Hercules and whether or not insurance                is in                force. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**17**
**INDEMNITIES      **

**17.1**
**Indemnity      by Supplier**
**.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (a) | **Representations,                Warranties and Covenants**.                Supplier’s breach of any of the representations, warranties and covenants                set forth herein. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Reserved.** |
|--------|-----|---------------|

|   | (c) | **Licenses,                Leases and Contracts**.                Supplier’s failure to observe or perform any duties or obligations to be                observed or performed on or after the Commencement Date by Supplier                under                Third Party Software licenses, Equipment leases or Third Party Contracts                used by Supplier to provide the                Services. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Hercules                Data or Confidential Information**.                Supplier’s breach of its obligations with respect to Hercules Data,                Hercules Personal Data or Hercules Confidential                Information. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Infringement**.                Infringement or misappropriation or alleged infringement or alleged                misappropriation of a patent, trade secret, copyright or other proprietary                rights in contravention of Supplier’s representations, warranties and                covenants in **Sections                15.2**                and **15.3**. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|  | (f) | **Compliance                with Laws**.                Losses, including government fines, penalties, sanctions, interest                or                other remedies resulting from Supplier’s failure to perform its                responsibilities under this Agreement. |
|--|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Taxes**.                Taxes, together with interest and penalties, that are the responsibility                of Supplier under **Section                11.4**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (h) | **Shared                Facility Services**.                Services, products or systems provided by Supplier to a third party                from                any shared Supplier facility or using any shared Supplier resources                and                not constituting Services provided to an Eligible Recipient pursuant                to                this Agreement. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | **Affiliate,                Subcontractor or Assignee Claims**.                Any claim, other than an indemnification claim under this Agreement,                initiated by (i) a Supplier Affiliate or Subcontractor asserting                rights                under this Agreement against an indemnified party or (ii) any entity                to                which Supplier assigned, transferred, pledged, hypothecated or otherwise                encumbered its rights to receive payments from Hercules under this                Agreement. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (j) | **Supplier                Personnel Injury Claims**.                Any claim by Supplier Personnel for death, bodily injury, or illness,                except to the extent caused by Hercules' gross negligence or willful                misconduct. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (k) | **Employment                Claims**.                Any claim relating to any (i) violation by Supplier, Supplier Affiliates                or Subcontractors, or their respective officers, directors, employees,                representatives or agents, of any Laws or any common law protecting                persons or members of protected classes or categories, including                Laws                prohibiting discrimination or harassment on the basis of a protected                characteristic; (ii) liability arising or resulting from the employment                of                Supplier Personnel by Supplier, Supplier Affiliates or Subcontractors                (including liability for any social security or other employment                taxes,                workers’ compensation claims and premium payments, and contributions                applicable to the wages and salaries of such Supplier Personnel);                (iii)                payment or failure to pay any salary, wages or other cash compensation                due                and owing to any Supplier Personnel, (iv) employee pension or other                benefits of any Supplier Personnel accruing from and after their                Employment Effective Date, and/or (v) other aspects of the employment                relationship of Supplier Personnel with Supplier, Supplier Affiliates                or                Subcontractors or the termination of such relationship, including                claims                for wrongful discharge, claims for breach of express or implied employment                contract and claims of co-employment or joint employment (unless                and to                the extent such claims of joint employment are based in material                part on                acts of Hercules or the Eligible Recipients inconsistent with Hercules’                rights and obligations under this Agreement and Supplier’s status as an                independent contractor), except, in each case, to the extent resulting                from the wrongful actions of Hercules, the Eligible Recipients, or                Hercules Third Party Contractors, errors or inaccuracies in the                information provided by Hercules and faithfully communicated by Supplier                or the failure of Hercules, the Eligible Recipients, or Hercules                Third                Party Contractors to comply with Hercules' responsibilities under                this                Agreement. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**17.2**
**Indemnity      by Hercules.**

|   | (a) | **Representations,                Warranties and Covenants**.                Hercules breach of any of the representations, warranties and covenants                set forth herein. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Licenses,                Leases or Contracts**.                Hercules' failure to observe or perform any duties or obligations                to be                observed or performed by Hercules under any of the applicable Third                Party                Software licenses, Equipment Leases or Third Party Contracts to the                extent                Hercules is financially or operationally responsible under this                Agreement. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Reserved.** |
|--------|-----|---------------|

|   | (d) | **Supplier’s                Confidential Information**.                Hercules breach of its obligations with respect to Supplier’s Confidential                Information. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Infringement**.                Infringement                or misappropriation or alleged infringement or alleged misappropriation                of                a patent, trade secret, copyright or other proprietary rights in                contravention of Hercules' representations, warranties and covenants                in                **Section                15.3**                (including **Section                15.3(b)(iv)**). |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Taxes**.                Taxes, together with interest and penalties, that are the responsibility                of Hercules under **Section                11.4**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Hercules                Affiliate, Eligible Recipient or Third Party Contractor                Claims**.                Any claim, other than an indemnification claim or insurance claim                under                this Agreement, initiated by a Hercules Affiliate, an Eligible Recipient                (other than Hercules) or a Hercules Third Party Contractor asserting                rights under this Agreement against an indemnified                party. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (h) | **Employment                Claims**.                Any claim relating to any: violation by Hercules, its Affiliates                or                Eligible Recipients, or their respective officers, directors, employees,                representatives or agents, of any Laws or any common law protecting                persons or members of protected classes or categories, including                Laws                prohibiting discrimination or harassment on the basis of a protected                characteristic, except to the extent resulting from the wrongful                actions                of Supplier, Supplier Affiliates or Subcontractors (or their respective                officers, directors, employees, representatives or agents), errors                or                inaccuracies in the information provided by Supplier and faithfully                communicated by Hercules, or the failure of Supplier, Supplier Affiliates                or Subcontractors (or their respective officers, directors, employees,                representatives or agents) to comply with Supplier’s responsibilities                under this Agreement. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**17.3**
**Additional      Indemnities**
**.**

**Section      17.1(j)**
**Section      16.2**
*** ***

**17.4**
**Infringement.**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      17.1(e)**

|   | (a) | **Obtain                Rights**.                Obtain for Hercules and the Eligible Recipients the right to continue                using such Software, Equipment or                Materials. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Modification**.                Modify the item(s) in question so that it is no longer infringing                (provided that such modification does not degrade the performance                or                quality of the Services or adversely affect Hercules' and the Eligible                Recipients’ intended use as contemplated by this                Agreement). |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Replacement**.                Replace such item(s) with a non-infringing functional equivalent                acceptable to Hercules. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------|

**17.5**
**Indemnification      Procedures**
**.**

**Section      17.6**
**Section      17.1(f)**

|   | (a) | **Notice.**Promptly                after receipt by any entity entitled to indemnification under this                Agreement of notice of the commencement or threatened commencement                of any                civil, criminal, administrative, or investigative action or proceeding                involving a claim in respect of which the indemnitee will seek                indemnification hereunder, the indemnitee shall notify the indemnitor                of                such claim. No delay or failure to so notify an indemnitor shall                relieve                it of its obligations under this Agreement except to the extent that                such                indemnitor has suffered actual prejudice by such delay or failure.                Within                fifteen (15) days following receipt of notice from the indemnitee                relating                to any claim, but no later than five (5) days before the date on                which any                response to a complaint or summons is due, the indemnitor shall notify                the                indemnitee that the indemnitor elects to assume control of the defense                and                settlement of that claim (a “**Notice                of Election**”). |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Procedure                Following Notice of Election.**If                the indemnitor delivers a Notice of Election within the required                notice                period, the indemnitor shall assume sole control over the defense                and                settlement of the claim; provided, however, that (i) the indemnitor                shall                keep the indemnitee fully apprised at all times as to the status                of the                defense, and (ii) the indemnitor shall obtain the prior written approval                of the indemnitee before entering into any settlement of such claim                asserting any liability against the indemnitee or imposing any obligations                or restrictions on the indemnitee or ceasing to defend against such                claim.                The indemnitor shall not be liable for any legal fees or expenses                incurred                by the indemnitee following the delivery of a Notice of Election;                provided, however, that (i) the indemnitee shall be entitled to employ                counsel at its own expense to participate in the handling of the                claim,                and (ii) the indemnitor shall pay the fees and expenses associated                with                such counsel if there is a conflict of interest with respect to such                claim                which is not otherwise resolved or if the indemnitor has requested                the                assistance of the indemnitee in the defense of the claim or the indemnitor                has failed to defend the claim diligently and the indemnitee is prejudiced                or likely to be prejudiced by such failure. The indemnitor shall                not be                obligated to indemnify the indemnitee for any amount paid or payable                by                such indemnitee in the settlement of any claim if (i) the indemnitor                has                delivered a timely Notice of Election and such amount was agreed                to                without the written consent of the indemnitor, (ii) the indemnitee                has not                provided the indemnitor with notice of such claim and a reasonable                opportunity to respond thereto, or (iii) the time period within which                to                deliver a Notice of Election has not yet                expired. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Procedure                Where No Notice of Election Is Delivered.**                If                the indemnitor does not deliver a Notice of Election relating to                any claim                within the required notice period, the indemnitee shall have the                right to                defend the claim in such manner as it may deem appropriate. The indemnitor                shall promptly reimburse the indemnitee for all such reasonable costs                and                expenses incurred by the indemnitee, including reasonable attorneys’                fees. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**17.6**
**Indemnification      Procedures - Governmental Claims**
**.**

**Section      17.1(f)**

|   | (a) | **Notice**.                Promptly after receipt by Hercules of notice of the commencement                or                threatened commencement of any action or proceeding involving a claim                in                respect of which the indemnitee will seek indemnification pursuant                to                **Section                17.1(f)**,                Hercules shall notify Supplier of such claim. No delay or failure                to so                notify Supplier shall relieve Supplier of its obligations under this                Agreement except to the extent that Supplier has suffered actual                prejudice                by such delay or failure. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Procedure                for Defense**.                Hercules shall be entitled, at its option, to have the claim handled                pursuant to **Section                17.5**                or                to retain sole control over the defense and settlement of such claim;                provided that, in the latter case, Hercules shall (i) consult with                Supplier on a regular basis regarding claim processing (including                actual                and anticipated costs and expenses) and litigation strategy, (ii)                reasonably consider any Supplier settlement proposals or suggestions,                and                (iii) use commercially reasonable efforts to minimize any amounts                payable                or reimbursable by Supplier. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**17.7**
**Subrogation.**

**Sections      16.1**

**18**
**LIABILITY      **

**18.1**
**General      Intent.**

**Article      18**

**18.2**
**Force      Majeure**

|   | (a) | **General**.                Subject to **Section                18.2(d)**,                no Party shall be liable for any default or delay in the performance                of                its obligations under this Agreement if and to the extent such default                or                delay is caused, directly or indirectly, by fire, flood, earthquake,                elements of nature or acts of God; wars, terrorist acts, site-specific                terrorist threats, riots, civil disorders, rebellions or revolutions;                strikes, lockouts or labor disputes; or any other cause beyond the                reasonable control of such Party; except to the extent that the                non-performing Party is at fault in failing to prevent or causing                such                default or delay, and provided that such default or delay can not                reasonably be circumvented by the non-performing Party through the                use of                alternate sources, workaround plans or other means. A strike, lockout                or                labor dispute by Supplier Personnel shall not excuse Supplier from                its                obligations hereunder. In addition, the refusal of Supplier Personnel                to                enter a facility that is the subject of a labor dispute shall excuse                Supplier from its obligations hereunder only if and to the extent                such                refusal is based upon a clear and present danger of physical                harm. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Duration                and Notification**.                In the event of a force majeure event, the non-performing Party shall                be                excused from further performance or observance of the obligation(s)                so                affected for as long as such circumstances prevail and such Party                continues to use all commercially reasonable efforts to recommence                performance or observance whenever and to whatever extent possible                without                delay. Any Party so prevented, hindered or delayed in its performance                shall, as quickly as practicable under the circumstances, notify                the Party                to whom performance is due by telephone (to be confirmed in writing                within                one (1) day of the inception of such delay) and describe at a reasonable                level of detail the circumstances of the force majeure event, the                steps                being taken to address such force majeure event, and the expected                duration                of such force majeure event. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Substitute                Services; Termination**.                If any event described in **Section                18.2(a)**                has substantially prevented, hindered or delayed or is reasonably                expected                to substantially prevent, hinder or delay the performance by Supplier                or                one of its Subcontractors of Services necessary for the performance                of                critical Hercules or Eligible Recipient functions for longer than                the                recovery period specified in the applicable disaster recovery plan,                or if                there is no such recovery period, seventy two (72) hours, Supplier                shall,                unless and until otherwise directed by Hercules, use commercially                reasonable efforts to procure such Services from an alternate source,                at                Supplier’s expense for so long as the delay in performance shall continue,                up to the Charges actually paid to Supplier for the Services with                respect                to the period of non-performance. If Supplier is unable to procure                such                substitute services on an expedited basis or Hercules elects to contract                directly for such services, Hercules may procure such Services from                an                alternate source at Hercules' expense. In addition, if any event                described                in **Section                18.2(a)**                substantially prevents, hinders or delays the performance by Supplier                or                one of its Subcontractors of Services necessary for the performance                of                critical Hercules functions (i) for more than five (5) days, Hercules,                at                its option, may terminate any portion of this Agreement so affected                without payment of Termination Charges and the charges payable hereunder                shall be equitably adjusted to reflect those terminated Services;                or (ii)                for more than ten (10) days, Hercules, at its option, may terminate                this                Agreement in whole or part without payment of Termination Charges                (provided that, in each case, Hercules shall confer in good faith                with                Supplier prior to exercising such termination right). Supplier shall                not                have the right to additional payments or increased usage charges                as a                result of any force majeure occurrence affecting Supplier’s ability to                perform. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Disaster                Recovery / Business Continuity**.                Upon the occurrence of a force majeure event that constitutes a disaster                under the applicable disaster recovery/business continuity plan,                Supplier                shall implement promptly, as appropriate, such disaster recovery/business                continuity plan and provide disaster recovery and business continuity                services as described in such plan and in **Schedule                E**.                The occurrence of a force majeure event shall not relieve Supplier                of its                obligation to implement the applicable disaster recovery/business                continuity plan and provide disaster recovery and business continuity                services, unless and to the extent such force majeure event prevents                Supplier from implementing such plan or providing such                services. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Payment                Obligation**.                If Supplier fails to provide Services in accordance with this Agreement                due to the occurrence of a force majeure event, all amounts payable                to                Supplier hereunder shall be equitably adjusted in a manner such that                Hercules is not required to pay any amounts for Services that it                is not                receiving whether from Supplier or from an alternate source at Supplier’s                expense pursuant to **Section                18.2(c)**                (provided that, if Supplier is ready and able to provide the Services                and                a force majeure event prevents Hercules from receiving such Services                for                more than twenty (20) days, the Parties shall confer in good faith                and                agree upon staffing, charges and other matters going forward and                the                Charges and other contract obligations will be adjusted                accordingly). |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Allocation                of Resources**.                Without limiting Supplier’s obligations under this Agreement, whenever a                force majeure event or disaster causes Supplier to allocate limited                resources between or among Supplier’s customers and Affiliates, Hercules                and the Eligible Recipients shall receive at least the same treatment                as                comparable Supplier customers. In no event will Supplier re-deploy                or                re-assign any Key Supplier Personnel to another customer or account                in the                event of the occurrence of a force majeure                event. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**18.3**
**Limitation      of Liability.**

|   | (a) | **Exclusions                from Limitations**.                EXCEPT AS PROVIDED IN THIS **SECTION                18.3**,                NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR INDIRECT,                CONSEQUENTIAL, INCIDENTAL, COLLATERAL, EXEMPLARY OR PUNITIVE DAMAGES,                INCLUDING LOST PROFITS, REGARDLESS OF THE FORM OF THE ACTION OR THE                THEORY                OF RECOVERY, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY                OF                SUCH DAMAGES. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Liability                Cap**.                Additionally, except as provided below, the total aggregate liability                of                either Party, for claims asserted by the other Party under or in                connection with this Agreement, regardless of the form of the action                or                the theory of recovery, shall be limited to the total Charges payable                to                Supplier during the twelve (12)*** ***month                period preceding the last act or omission giving rise to such liability;                provided that, for the period beginning on the Effective Date and                ending                on the last day of the first Contract Year, the total                aggregate |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Exceptions                to Limitations of Liability**.                The limitations of liability set forth in **Sections                18.3(a)**                and **(b)**                shall not apply with respect to: |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Losses                occasioned by the fraud, willful misconduct, or gross negligence                of a                Party. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Losses                that are the subject of indemnification under this Agreement (provided                that a Party’s liability for indemnification under **Sections                17.1(a), (b) and (c) and 17.2(a). (b) and (c)**                shall be limited to an amount equal to the liability cap specified                in                **Section                18.3(b)**,                and a Party's liability for indemnification under **Sections                17.1(d) and 17.2(d)**                shall be limited to an expanded liability cap equal to two times                the                liability cap specified in **Section                18.3(b)**. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Losses                occasioned by Supplier’s refusal to provide Services or Termination                Assistance Services (for purposes of this provision, “refusal” shall mean                the intentional cessation by Supplier, in a manner impermissible                under                this Agreement, of the performance of all or a material portion of                the                Services or Termination Assistance Services then required to be provided                by Supplier under this Agreement). |
|--------|-------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Amounts                paid under **Section                17.3**                with respect to death or bodily injury of an agent, employee, customer,                business invitee, business visitor or other person or damage, loss                or                destruction of real or tangible personal                property. |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | Losses                occasioned by any breach of a Party’s obligations under **Article                13**                (excluding Losses attributable to non-Party claims, which are addressed                in                **Sections                17.1(d)**                and **17.2(d)**) |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Items                Not Considered Damages**.                The following shall not be considered damages subject to, and shall                not be                counted toward the liability exclusion or cap specified in, **Section                18.3(a)**                or                **(b)**: |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Service                Level Credits or Deliverable Credits assessed against Supplier pursuant                to                **Schedule                G**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Amounts                withheld by Hercules in accordance with this Agreement due either                to                incorrect Charges by Supplier or non-conforming                Services. |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Amounts                paid by Hercules but subsequently recovered from Supplier due either                to                incorrect Charges by Supplier or non-conforming                Services. |
|--------|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Invoiced                Charges and other amounts that are due and owing to Supplier for                Services                under this Agreement. |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Waiver                of Liability Cap**.                If, at any time, the total aggregate liability of one Party for claims                asserted by the other Party under or in connection with this Agreement                exceeds eighty percent (80%) of the liability cap specified in                **Section                18.3(a)**                and, upon the request of the other Party, the Party incurring such                liability refuses to waive such cap and/or increase the available                cap to                an amount equal to equal to at least fifty percent (50%) of the original                liability cap, then the other Party may terminate this Agreement                without                payment of Termination Charges. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Acknowledged                Direct Damages**.                The following shall be considered direct damages and neither Party                shall                assert that they are indirect, incidental, collateral, consequential                or                special damages or lost profits to the extent they result from either                Party’s failure to perform in accordance with this                Agreement: |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Costs                and expenses of recreating or reloading any lost, stolen or damaged                Hercules Data. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Costs                and expenses of implementing a work-around in respect of a failure                to                provide the Services or any part                thereof. |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (iii) | Costs                and expenses of replacing lost, stolen or damaged Equipment, Software,                and                Materials. |
|--------|-------|------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Cover                damages, including the costs and expenses incurred to procure the                Services                or corrected Services from an alternate source, to the extent in                excess of                Supplier’s Charges under this                Agreement. |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | Straight                time, overtime or related expenses incurred by either Party, including                overhead allocations for employees, wages and salaries of additional                employees, travel expenses, overtime expenses, telecommunication                charges                and similar charges. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vi) | Costs                and expenses incurred to bring the Services in-house or to contract                to                obtain the Services from an alternate source, including the costs                and                expenses associated with the retention of external consultants and                legal                counsel to assist with any                re-sourcing. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vii) | Damages                of a Hercules Affiliate or an Eligible Recipient which would be direct                damages if they had instead been suffered by Hercules (including                being so                considered under this **Section                18.3(f)**). |
|--------|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (viii) | Payments,                fines, penalties, interest, sanctions, or other remedies imposed                by a                governmental body or regulatory agency or required by an applicable                Law                for failure to comply with legal requirements or                deadlines. |
|--------|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ix) | Damages,                fines, penalties, interest or other monetary remedies awarded to                non-government claimants by a court or in final settlement of a claim                for                failure to comply with applicable Laws. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (x) | Service                Level Credits or Deliverable Credits assessed against Supplier pursuant                to                **Schedules                G, H or H.1**                or                other agreement of the Parties. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (xi) | Lost                funds (including interest on such lost funds) resulting from Supplier’s                failure to make payments in accordance with the instructions of Hercules,                the Eligible Recipients or the applicable Authorized Users or in                compliance with applicable Laws. |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (xii) | Lost                funds (including interest on such lost funds) resulting from Supplier’s                extension of credit in violation of the policy or instructions of                Hercules                and/or the Eligible Recipients. |
|--------|-------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (xiii) | Lost                funds (including interest on such lost funds) resulting from Supplier’s                failure to provide correct instructions for funds transfers, or failure                to                properly execute funds transfers. |
|--------|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (xiv) | Lost                discounts, late fees and/or interest charges incurred by Hercules                and the                Eligible Recipients. |
|--------|-------|--------------------------------------------------------------------------------------------------------------------------------------------------|

**19**
**DISPUTE      RESOLUTION**

**19.1**
**Informal      Dispute Resolution**
**.**

**Section      19.1(d) **
**      (e)**

|   | (a) | **Initial                Effort**.                The Parties agree that the Hercules Relationship Manager and the                Supplier                Account Manager shall attempt in good faith to resolve all disputes                (other                than those described in **Section                19.1(d)**).                The Parties also agree that to the extent provided in **Schedule                S**                or                the Policy and Procedures Manual, the Executive Steering Committee                shall                attempt in good faith to resolve disputes (other than those described                in                **Section                19.1(d))**                between the Parties. In the event a dispute cannot be resolved in                accordance with the foregoing in an amount of time that either Party                deems                reasonable under the circumstances, such Party may refer the dispute                for                resolution to the senior corporate executives specified in **Section                19.1(b)**                below upon written notice to the other                Party. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (b) | **Escalation**.                Within five (5) business days of a notice under **Section                19.1(a)**                above referring a dispute for resolution by senior corporate executives,                the Hercules Relationship Manager and the Supplier Account Manager                will                each prepare and provide to the Supplier Vice president - Global                Sales and                Marketing and the Hercules General Counsel, respectively, summaries                of the                non-privileged relevant information and background of the dispute,                along                with any appropriate non-privileged supporting documentation, for                their                review. The designated senior corporate executives will confer as                often as                they deem reasonably necessary in order to gather and furnish to                the other                all non-privileged information with respect to the matter in issue                which                the Parties believe to be appropriate and germane in connection with                its                resolution. The designated senior corporate executives shall discuss                the                problem and negotiate in good faith in an effort to resolve the dispute                without the necessity of any formal proceeding. The specific format                for                the discussions will be left to the discretion of the designated                senior                corporate executives, but may include the preparation of agreed-upon                statements of fact or written statements of                position. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Provision                of Information**.                During the course of negotiations under **Section                19.1(a)**                or                **(b)**                above, all reasonable requests made by one Party to another for                non-privileged information, reasonably related to the dispute, will                be                honored in order that each of the parties may be fully advised of                the                other’s position. All negotiation shall be strictly confidential and used                solely for the purposes of settlement. Any materials prepared by                one Party                for these proceedings shall not be used as evidence by the other                Party in                any subsequent arbitration or litigation; provided, however, the                underlying facts supporting such materials may be subject to                discovery. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Prerequisite                to Formal Proceedings**.                Formal proceedings for the resolution of a dispute may not be commenced                until the earlier of: |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | the                designated senior corporate executives under **Section                19.1(b)**                above concluding in good faith that amicable resolution through continued                negotiation of the matter does not appear likely;                or |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | thirty                (30) days after the notice under **Section                19.1(a)**                above referring the dispute to senior corporate                executives. |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Equitable                Remedies.**The                provisions and time periods specified in this **Section                19.1**                shall not be construed to prevent a Party from instituting, and a                Party is                authorized to institute, formal proceedings earlier to (A) avoid                the                expiration of any applicable limitations period, (B) preserve a superior                position with respect to other creditors, (C) address a claim arising                out                of the breach of a Party’s obligations under **Article                13**,                or (D) address a claim arising out of the breach or attempted or                threatened breach of the obligations described in the next paragraph. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      19.4**
**Articles      13**
**14**
**Section      13.4**

**19.2**
**Arbitration.**

|   | (a) | **Arbitration**.                Except for claims arising out of the breach of a Party’s obligations under                **Article                13**                or                disputes subject to **Sections                19.1(e)**,                any controversy or claim arising out of or relating to this Agreement,                or                any breach thereof, which cannot be resolved using the procedures                set                forth above in **Section                19.1**                shall be finally resolved by binding arbitration under the Commercial                Arbitration Rules of the American Arbitration Association then in                effect;                provided, however, that without limiting any rights at law or in                equity a                Party may have because of an improper termination of this Agreement                by the                other Party, nothing contained in this Agreement shall limit either                Party’s right to terminate this Agreement pursuant to **Article                20**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|   | (b) | **Location                and Decision**.                The Arbitration shall take place in Wilmington, Delaware, and shall                apply                the governing law of this Agreement. The decision of the arbitrators                shall                be final and binding and judgment on the award may be entered in                any court                of competent jurisdiction, notwithstanding the exclusive jurisdiction                requirement in **Section                19.3**.                The arbitrators shall be instructed to state the reasons for their                decisions, including findings of fact and law. The language of the                arbitration will be English. The arbitrators shall be bound by the                warranties, limitations of liability and other provisions of this                Agreement. Except with respect to the provisions of this Agreement                which                provide for injunctive relief rights, such arbitration shall be a                precondition to any application by either Party to any court of competent                jurisdiction. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Selection                and Qualification of Arbitrators**.                Within ten (10) days after delivery of written notice (“**Notice                of Dispute**”)                by one Party to the other in accordance with this Section, the Parties                each shall use good faith efforts to mutually agree upon one (1)                arbitrator. If the Parties are not able to agree upon one (1) arbitrator                within such period of time, the Parties each shall within ten (10)                days:                (i) appoint one (1) arbitrator who has at no time ever represented                or                acted on behalf of either of the Parties, and is not otherwise affiliated                with or interested in either of the Parties and (ii) deliver written                notice of the identity of such arbitrator and a copy of his or her                written                acceptance of such appointment to the other Party. If either Party                fails                or refuses to appoint an arbitrator within such ten (10) day period,                the                single arbitrator appointed by the other Party shall decide alone                the                issues set out in the Notice of Dispute. Within ten (10) days after                such                appointment and notice, such arbitrators shall appoint a third neutral                and                independent arbitrator who at no time ever represented or acted on                behalf                of either of the Parties, and is not otherwise affiliated with or                interested in either of the Parties. In the event that the two (2)                arbitrators fail to appoint a third arbitrator within ten (10) days                of the                appointment of the second arbitrator, either arbitrator or either                Party                may apply for the appointment of a third arbitrator to the American                Arbitration Association. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **General**.                All arbitrators selected pursuant to this Section shall possess at                least                five (5) years of relevant experience in technology, finance and/or                law                applicable to the Services or similar services or transactions. Any                such                appointment shall be binding upon the Parties. The Parties shall                use best                efforts to set the arbitration within sixty (60) days after selection                of                the arbitrator or arbitrators, as applicable, but in no event shall                the                arbitration be set more than ninety (90) days after selection of                the                arbitrator or arbitrators, as applicable. Discovery as permitted                by the                Federal Rules of Civil Procedure then in effect will be allowed in                connection with arbitration to the extent consistent with the purpose                of                the arbitration and as allowed by the arbitrator or arbitrators,                as                applicable. The decision or award of the arbitrator or the majority                of the                three arbitrators, as applicable, shall be rendered within fifteen                (15)                days after the conclusion of the hearing, shall be in writing, shall                set                forth the basis therefore, and shall be final, binding and non-appealable                upon the Parties. Notwithstanding the exclusive jurisdiction requirement                in **Section                19.3**,                the decision or award of the arbitrator or the majority of the three                arbitrators, as applicable, may be enforced and executed upon in                any court                or other body having jurisdiction over the Party against whom the                enforcement of such decision or award is sought. Each Party shall                bear its                own arbitration costs and expenses and all other costs and expenses                of the                arbitration shall be divided equally between the Parties; provided,                however, the arbitrator or arbitrators, as applicable, may modify                the                allocation of fees, costs and expenses in the award in those cases                where                fairness dictates other than such allocation between the Parties. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**19.3**
**Jurisdiction.**

**Section      19.2**

**19.4**
**Continued      Performance**
**.**

|   | (a) | **General.**                Each Party agrees that it shall, unless otherwise directed by the                other                Party, continue performing its obligations under this Agreement while                any                dispute is being resolved; provided, that this provision shall not                operate                or be construed as extending the Term of this Agreement or prohibiting                or                delaying a Party’s |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|   | (b) | **Non-Interruption                of Service**.                Supplier acknowledges and agrees that any interruption to the Service                will                cause irreparable harm to Hercules and/or the Eligible Recipients,                in                which case an adequate remedy at law would not be available. Supplier                expressly acknowledges and agrees that, pending resolution of any                dispute                or controversy, it shall not deny, withdraw, or restrict Supplier’s                provision of the Services to Hercules and/or the Eligible Recipients                under                this Agreement, except as specifically and expressly agreed in writing                by                Hercules and Supplier. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**19.5**
**Governing      Law.**

*** ***

**20**
**TERMINATION**

**20.1**
**Termination      for Cause**
**.**

|   | (a) | **By                Hercules**.                If Supplier: |
|--------|-----|-------------------------------------------------------------|

|   | (i) | commits                a material breach of its obligations with respect to Transition                Services as provided in **Section****4.2(f)****,**                which breach is not cured within the period specified in **Section                4.2(f)**; |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | commits                a material breach of this Agreement, which breach is not cured within                thirty (30) days after notice of the breach from                Hercules; |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | commits                a material breach of this Agreement which is not capable of being                cured                within the period specified pursuant to **Section                20.1(a)(ii)**; |
|--------|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | commits                numerous breaches of its duties or obligations which collectively                constitute a material breach of this Agreement; |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | becomes                liable for or incurs Service Level Credits under this Agreement that,                in                the aggregate, exceed fifty percent (50%) of the cumulative At Risk                Amount                *** ***during                any rolling six (6) month period;                or |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vi) | fails                to perform in accordance with the Minimum Service Level for same                Critical                Service Level for three (3) consecutive months or during four (4)                of any                six (6) consecutive month period; |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Schedule      J**
*** ***

**Section      20.1(a)(v)**
**(vi)**

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|   | (b) | **By                Supplier**.                In the event that Hercules fails to pay Supplier undisputed Charges                exceeding in the aggregate two (2) months of Monthly Base Charges                by the                specified due date and fails to cure such default within thirty (30)                days                of notice from Supplier of its intention to terminate for failure                to make                such payment, Supplier may, by notice to Hercules, terminate the                Term.                Supplier acknowledges and agrees that this Section 20.1(b) describes                Supplier’s sole right to terminate this Agreement and Supplier hereby                waives any other rights it may have to terminate this Agreement. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**20.2**
**Termination      for Convenience**
**.**

** **
** **
**Schedule      N**
**Section      20.1**
**Section      20.2**
**.**

**20.3**
**Termination      Upon Supplier Change of Control**
**.**

**Section      20.3**

**20.4**
**Termination      Upon Hercules Acquisition or Merger**
**.**

**Schedule      N**
**Section      20.2**
**Schedule      N**
**Schedule      N**

**20.5**
**Termination      for Insolvency**
**.**

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**20.6**
**Hercules      Rights Upon Supplier’s Bankruptcy**
**.**

|   | (a) | **General                Rights**.                In the event of Supplier’s bankruptcy or other formal procedure referenced                in **Section                20.5**                or                of the filing of any petition under bankruptcy laws affecting the                rights                of Supplier which is not stayed or dismissed within thirty (30) days                of                filing, in addition to the other rights and remedies set forth herein,                to                the maximum extent permitted by Law, Hercules will have the immediate                right to retain and take possession for safekeeping all Hercules                Data,                Hercules Confidential Information, Hercules licensed Third Party                Software,                Hercules owned Equipment, Hercules owned Materials, Hercules owned                Developed Materials, and all other Software, Equipment, Systems or                Materials to which Hercules and/or the Eligible Recipients are or                would be                entitled during the Term or upon the expiration or termination of                this                Agreement. Supplier shall cooperate fully with Hercules and the Eligible                Recipients and assist Hercules and the Eligible Recipients in identifying                and taking possession of the items listed in the preceding sentence.                Hercules will have the right to hold such Hercules Data, Confidential                Information, Software, Equipment, Systems and Materials until such                time as                the trustee or receiver in bankruptcy or other appropriate insolvency                office holder can provide adequate assurances and evidence to Hercules                that they will be protected from sale, release, inspection, publication,                or inclusion in any publicly accessible record, document, material                or                filing. Supplier and Hercules agree that without this material provision,                Hercules would not have entered into this Agreement or provided any                right                to the possession or use of Hercules Data, Hercules Confidential                Information, or Hercules Software covered by this                Agreement. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Hercules                Rights in Event of Bankruptcy Rejection**.                Notwithstanding any other provision of this Agreement to the contrary,                in                the event that Supplier becomes a debtor under the United States                Bankruptcy Code (11 U.S.C. §101 et. seq. or any similar Law in any other                country (the “**Bankruptcy                Code**”))                and rejects this Agreement pursuant to Section 365 of the Bankruptcy                Code                (a “**Bankruptcy                Rejection**”),                (i) any and all of the licensee and sublicensee rights of Hercules                and the                Eligible Recipients arising under or otherwise set forth in this                Agreement, including without limitation the rights of Hercules and/or                the                Eligible Recipients referred to in **Section                14.6**,                shall be deemed fully retained by and vested in Hercules and/or the                Eligible Recipients as protected intellectual property rights under                Section 365(n)(1)(B) of the Bankruptcy Code and further shall be                deemed to                exist immediately before the commencement of the bankruptcy case                in which                Supplier is the debtor; (ii) Hercules shall have all of the rights                afforded to non-debtor licensees and sublicensees under Section 365(n)                of                the Bankruptcy Code; and (iii) to the extent any rights of Hercules                and/or                the Eligible Recipients under this Agreement which arise after the                termination or expiration of this Agreement are determined by a bankruptcy                court not to be “intellectual property rights” for purposes of Section                365(n), all of such rights shall remain vested in and fully retained                by                Hercules and/or the Eligible Recipients after any Bankruptcy Rejection                as                though this Agreement were terminated or expired. Hercules shall                under no                circumstances be required to terminate this Agreement after a Bankruptcy                Rejection in order to enjoy or acquire any of its rights under this                Agreement, including without limitation any of the rights of Hercules                referenced in **Section                14.6**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**20.7**
**Termination      for Supplier Degraded Financial Condition.**

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| **21** | **GENERAL** |
|--------|-------------|

**21.1**
**Binding      Nature, Assignment.**

|   | (a) | **Binding                Nature**.                This Agreement will be binding on the Parties and their respective                successors and permitted assigns. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Assignment**.                Neither Party may, or will have the power to, assign this Agreement                without the prior written consent of the other, except in the following                circumstances: |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Hercules                may assign its rights or obligations under this Agreement, without                approval of Supplier, to an Affiliate which expressly assumes Hercules'                obligations and responsibilities hereunder, provided Hercules remains                fully liable for and is not relieved from the full performance of                its                obligations under this Agreement;                and |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Hercules                may assign its rights and obligations under this Agreement without                the                approval of Supplier to an Entity acquiring, directly or indirectly,                Control of Hercules, an Entity into which Hercules is merged, or                an Entity                acquiring all or substantially all of Hercules' assets, provided                the                acquirer or surviving Entity agrees in writing to be bound by the                terms                and conditions of this Agreement (provided that, if the Entity by                which                Hercules is acquired or into which Hercules is merged is a Direct                Supplier                Competitor, the Parties shall confer in good faith regarding Supplier's                competitive concerns and possible means of addressing such concerns,                including the possibility of unwinding the                relationship). |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Impermissible                Assignment**.                Any attempted assignment that does not comply with the terms of this                Section shall be null and void. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**21.2**
**Entire      Agreement; Amendment**
**.**

**21.3**
**Notices.**

|   | (a) | **Primary                Notices**.                Any notice, notification, request, demand or determination provided                by a                Party pursuant to the following: |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      4.3**

**Section      4.6(a) **

**Section      6.7**

**Section      7.7**

**Section      11.5**

**Section      13.1(d)**

**Section      16.1(d)**

**Sections      17.5**

**Section      17.6**

**Section      18.2**

**Section      18.3(e)**

**Section      19.1**

**Article      20**

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**Section      21.1**

|   | (b) | **Other                Notices**.                All notices, notifications, requests, demands or determinations required                or provided pursuant to this Agreement, other than those specified                in                **Section                21.3(a)**,                may be sent in hard copy in the manner specified in **Section                21.3(a)**,                or by e-mail transmission (where receipt is acknowledged by the recipient)                or facsimile transmission (with acknowledgment of receipt from the                recipient’s facsimile machine) to the addresses set forth                below: |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|   | (c) | **Service                of Process**.                Notwithstanding the above, for the purpose of service of legal process                and                receipt of notice or pleadings in judicial proceedings before the                federal                or state courts of Delaware, as selected by the Parties under **Section                19.2**                of                the Agreement, both Parties to this Agreement and all parties to                all                Companion Agreements irrevocably appoint the company below as their                agent                for service of process and receipt of such notice or notification,                and                further elect domicile at the address of said company in Delaware,                as                follows: |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Notice                of Change**.                A                Party may from time to time change its address or designee for                notification purposes by giving the other prior notice of the new                address                or designee and the date upon which it shall become                effective. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**21.4**
**Counterparts.**

**21.5**
**Headings.**

**21.6**
**Relationship      of Parties**
**.**

**21.7**
**Severability.**

**21.8**
**Consents      and Approval**
**.**

**21.9**
**Waiver      of Default; Cumulative Remedies**
**.**

|   | (a) | **Waiver                of Default**.                A                delay or omission by either Party hereto to exercise any right or                power                under this Agreement shall not be construed to be a waiver thereof.                A                waiver by either of the Parties hereto of any of the covenants to                be                performed by the other or any breach thereof shall not be construed                to be                a waiver of any succeeding breach thereof or of any other covenant                herein                contained. All waivers must be in writing and signed by the Party                waiving                its rights. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Cumulative                Remedies**.                All remedies provided for in this Agreement shall be cumulative and                in                addition to and not in lieu of any other remedies available to either                Party at law, in equity or otherwise. The election by a Party of                any                remedy provided for in this Agreement or otherwise available to such                Party                shall not preclude such Party from pursuing any other remedies available                to such Party at law, in equity, by contract or                otherwise. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**21.10**
**Survival.**

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**21.11**
**Publicity.**

**21.12**
**Service      Marks.**

**21.13**
**Third      Party Beneficiaries.**

**21.14**
**Covenant      Against Pledging.**

**21.15**
**Order      of Precedence.**

**21.16**
**Hiring      of Employees.**

|   | (a) | **Solicitation                and Hiring**.                During the Term and for a period of twelve (12) months thereafter,                Supplier will not solicit for employment directly or indirectly,                nor                employ, any employees of Hercules or an Eligible Recipient or individual                Hercules Third Party Contractors without the prior approval of Hercules.                Except as expressly set forth in **Section                4.3(b)(2)**                during the Term and for a period of twelve (12) months thereafter,                Hercules will not solicit for employment directly or indirectly,                nor                employ, any employee of Supplier involved in the performance of Supplier’s                obligations under this Agreement without the prior consent of Supplier.                In                each case, the prohibition on solicitation and hiring shall extend                ninety                (90) days after the termination of the employee’s employment. This                provision shall not operate or be construed to prevent or limit any                employee’s right to practice his or her profession or to utilize his or                her skills for another employer or to restrict any employee’s freedom of                movement or association. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Publications**.                Neither the publication of classified advertisements in newspapers,                periodicals, Internet bulletin boards, or other publications of general                availability or circulation nor the consideration and hiring of persons                responding to such advertisements shall be deemed a breach of this                **Section                21.16**,                unless the advertisement and solicitation is undertaken as a means                to                circumvent or conceal a violation of this provision and/or the hiring                party acts with knowledge of this hiring                prohibition. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**21.17**
**Further      Assurances.**

**21.18**
**Liens.**

**21.19**
**Covenant      of Good Faith.**

**21.20**
**Acknowledgment.**

**21.21**
**References.**

**Section      13.3**

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**Hercules      Incorporated**
**Genpact      International SARL **

|  By:    |  /s/                  Craig A. Rogerson |  By:    |  /s/                  V. N. Tyagarajan     |
|--------------|----------------------------------------------|--------------|-------------------------------------------------|
|  Title: |  President                  & CEO   |  Title: |  Executive                  Vice President |
|  Date:  |  January                  16, 2007      |  Date:  |  January                  15, 2007         |

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| **1** | **Introduction** | **1** |
|-------|------------------|-------|

| **2** | **CONTRACT                DOCUMENTS** | **2** |
|-------|---------------------------------------|-------|

| **3** | **TERM** | **3** |
|-------|----------|-------|

| **4** | **SERVICES** | **3** |
|-------|--------------|-------|

| **5** | **REQUIRED                CONSENTS** | **14** |
|-------|--------------------------------------|--------|

| **6** | **FACILITIES,                SOFTWARE, EQUIPMENT, CONTRACTS AND ASSETS ASSOCIATED WITH THE PROVISION                OF                SERVICES** | **15** |
|-------|--------------------------------------------------------------------------------------------------------------------------------------------------|--------|

| **7** | **SERVICE                LEVELS** | **21** |
|-------|-----------------------------------|--------|

| **8** | **PROJECT                PERSONNEL** | **24** |
|-------|--------------------------------------|--------|

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| **9** | **SUPPLIER                RESPONSIBILITIES** | **28** |
|-------|----------------------------------------------|--------|

| **10** | **Hercules                Responsibilities** | **43** |
|--------|----------------------------------------------|--------|

| **11** | **CHARGES** | **44** |
|--------|-------------|--------|

| **12** | **INVOICING                AND PAYMENT** | **50** |
|--------|------------------------------------------|--------|

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| **13** | **Hercules                DATA AND OTHER CONFIDENTIAL INFORMATION** | **52** |
|--------|---------------------------------------------------------------------|--------|

| **14** | **OWNERSHIP                OF MATERIALS** | **59** |
|--------|-------------------------------------------|--------|

| **15** | **REPRESENTATIONS,                WARRANTIES and covenants** | **66** |
|--------|--------------------------------------------------------------|--------|

| **16** | **INSURANCE                AND RISK OF LOSS** | **71** |
|--------|-----------------------------------------------|--------|

| **17** | **INDEMNITIES** | **73** |
|--------|-----------------|--------|

| **18** | **LIABILITY** | **76** |
|--------|---------------|--------|

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| **19** | **DISPUTE                RESOLUTION** | **80** |
|--------|---------------------------------------|--------|

| **20** | **TERMINATION** | **82** |
|--------|-----------------|--------|

| **21** | **GENERAL** | **85** |
|--------|-------------|--------|

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**Hercules**

**Schedule      A**

**Glossary**

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**Schedule      A**

**Glossary**

**Schedule      A**
**Agreement**

| (1) | “**Acceptance**”                means the determination, in Hercules’ reasonable discretion, following                implementation, installation, testing and execution in the production                environment for a mutually agreed upon number of business cycles                (of not                less than one (1) cycle) that Software, Equipment, Systems and/or                other                contract deliverables are in Compliance in all material respects                with the                Specifications. Notwithstanding the foregoing, if (i) Hercules fails                to                provide Supplier notice of non-Acceptance within thirty (30) days                following the completion of the agreed upon number of business cycles,                (ii) Supplier notifies Hercules of such failure to provide written                notice                of non-Acceptance as described above, and (iii) Hercules thereafter                fails                to provide notice of non-Acceptance within five (5) days of such                notice                describing Hercules’ failure, then Acceptance shall be deemed to occur                with respect to that Software, Equipment, Systems and/or other contract                deliverables. |
|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (2) | “**Additional                Resource Charge**”                or “**ARC**”                is the charge per Resource Unit that is applicable whenever the actual                consumption of a defined Resource Unit by Hercules and the Eligible                Recipients exceeds the Resource Baseline for such Resource Unit set                forth                in **Schedule                J**.                The total additional charges will be calculated by multiplying the                Additional Resource Charge by the number of Resource Units in excess                of                the Resource Baseline actually consumed by Hercules and the Eligible                Recipients as further described in **Schedule                J**. |
|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (3) | “**Affiliate**”                means with respect to any Entity, any other Entity that is directly                or                indirectly Controls, is Controlled by or under common Control with                such                Entity at the time in question. |
|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (4) | “**Agreement**”                has the meaning given in the preamble to the                Agreement. |
|-----|-------------------------------------------------------------------------------------------------------------------|

| (5) | “**Allocation                of Pool Percentage**”                means the portion of the Pool Percentage Available for Allocation                that is                specified for a Performance Category. The total of all Allocation                of Pool                Percentages shall not exceed the Pool Percentage Available for                Allocation. |
|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (6) | “**Applications                Software**”                or “**Applications**”                means those software application programs and programming (and all                modifications, replacements, Upgrades, enhancements, documentation,                materials and media related thereto) used to support day-to-day business                operations and accomplish specific business objectives to the extent                a                Party has financial or operational responsibility for such programs                or                programming under **Schedule                E**                or                **Schedule                J.1**.                Applications Software shall include all such programs or programming                in                use or required to be used as of the Commencement Date, including                those                set forth in **Attachment                E.9A**                to                **Schedule                E**                and those as to which Supplier received reasonable notice and/or                access                prior to the Commencement Date. Applications Software also shall                include                all such programs or programming developed and/or introduced by or                for                Hercules or the Eligible Recipients on or after the Commencement                Date to                the extent a Party has financial or operational responsibility for                such                programs or programming under **Schedule                E**                or                **Schedule                J.1**. |
|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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| (7) | “**At                Risk Amount**”                means, for any month during the Term, an amount, expressed as a percentage                of the Monthly Base Charges, which is the maximum amount that the                Supplier                will have at risk for Service Level Credits. The At Risk Amount shall                be                the percentage of the Monthly Base Charges set forth in **Schedule                G**(i.e.,                10%). |
|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (8) | “**Authorized                User(s)**”                means, individually and collectively, the employees, business units,                contractors, subcontractors, customers, agents, representatives,                and joint                ventures of Hercules and the Eligible Recipients (other than Supplier                and                its Subcontractors) (i) mutually agreed upon by the Parties to receive                or                use the Systems or Services provided by Supplier, (ii) designated                by                Hercules or an Eligible Recipient to receive or use the Systems or                Services provided by Supplier during the Transition Period, or (iii)                that                have master records in the applicable Systems or Applications (e.g.,                the                SAP Application). |
|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (9) | “**Baseline                Project FTEs**”                has the meaning given in **Section                4.5(a)**                of                the Agreement. |
|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (10) | “**Benchmark                Standard**”                has the meaning given in **Section                11.8(c)**** **of                the Agreement. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (11) | “**Benchmarker**”                has the meaning given in **Section                11.8(a)**** **of                the Agreement. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------|

| (12) | “**Benchmarking**”                has the meaning given in **Section                11.8(a)**                of                the Agreement. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|

| (13) | “**BPO/ADM**”                has the meaning given in **Section                1.1**                of                the Agreement. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------|

| (14) | “**Charges**”                means the amounts set forth in **Article                11**                and **Schedule                J**                (or otherwise set forth in the Agreement) as charges due to the Supplier                in return for providing the                Services. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (15) | “**Change                Control Procedures**”                has the meaning given in **Section                9.6(a)**** **of                the Agreement. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (16) | “**Commencement                Date**”                means April 1, 2007, or such other date as the Parties may agree                upon in                writing as the date on which Supplier shall assume full responsibility                for                the Services identified in the Agreement. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (17) | “**Compliance**”                and “**Comply**”                means, with respect to outsourced business process(es), Software,                Equipment, Systems or other contract deliverables to be implemented,                designed, developed, delivered, integrated, installed and/or tested                by                Supplier, in compliance in all material respects with the Specifications. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (18) | **“Confidential                Information**”                has the meaning given in **Section                13.1(a)**                of                the Agreement. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (19) | “**Contract                Changes**”                has the meaning given in **Section                11.1(e)**** **of                the Agreement. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (20) | “**Contract                Year**”                means, for the first Contract Year, a period commencing on the                Commencement Date and ending on December 31, 2006 and, for each ensuing                Contract Year, a twelve (12) month period commencing on January 1                and                ending on December 31. If any Contract Year is less than twelve (12)                months, the rights and obligations under this Agreement that are                calculated on a Contract Year basis will be proportionately adjusted                for                such shorter period. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (21) | “**Control**”                and its derivatives means: (a) the legal, beneficial, or equitable                ownership, directly or indirectly, of (i) at least forty-five percent                (45%) of the aggregate of all voting equity interests in an Entity,                or                (ii) equity interests having the right to at least forty-five percent                (45%) of the profits |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (22) | “**Critical                Deliverables**”                means those deliverables performed on a one-time or periodic basis,                for                which a Deliverable Credit may be payable in accordance with **Schedule                G**                and described in **Attachment                G.1**.                Critical Deliverables are not Critical Service                Levels. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (23) | “**Critical                Service Levels**”                means those Service Levels established under **Schedule                G**                for which a Service Level Credit may be payable. Critical Service                Levels                are identified and defined in **Attachment                G.1**.                Each Critical Service Level has an Expected Service Level and a Minimum                Service Level associated with it unless otherwise specified. It is                the                intent of the Parties that all Critical Service Levels shall be                quantifiable, measurable and                objective. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (24) | “**Deliverable                Credits**”                means the monetary amount(s) that Supplier shall pay to Hercules                (or apply                against monthly Charges) in the event of a failure to achieve a Critical                Deliverable as set forth in **Schedules                G**                and **H**                or                otherwise agreed by the Parties. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (25) | “**Derivative                Work**”                means a work based on one or more preexisting works, including a                condensation, transformation, translation, modification, expansion,                or                adaptation, that, if prepared without authorization of the owner                of the                copyright of such preexisting work, would constitute a copyright                infringement under applicable Law, but excluding the preexisting                work. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (26) | “**Developed                Materials**”                means any Materials (including Software), or any modifications,                enhancements or Derivative Works thereof, developed by or on behalf                of                Supplier for Hercules or the Eligible Recipients in connection with                or as                part of the Services. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (27) | “**Direct                Hercules Competitor**”                means the Entities identified in **Schedule                P.1**                as                such list of Entities may be modified by Hercules from time to                time. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (28) | “**Direct                Supplier Competitor**”                means the Entities identified in **Schedule                P.2**. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------|

| (29) | “**Earnback**”                means the methodology used to determine the potential return of a                Service                Level Credit as described in Section 6 of **Schedule                G**. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (30) | “**Effective                Date**”                has the meaning given in the preamble to the                Agreement. |
|------|---------------------------------------------------------------------------------------------------------------------------------------|

| (31) | “**Eligible                Recipients**”                means, collectively, and to the extent such Entity is receiving Services                under this Agreement, the                following: |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (a) | Hercules; |
|--------|-----|-----------|

|   | (b) | any                Entity that is an Affiliate of Hercules on the Commencement Date,                or                thereafter becomes an Affiliate of                Hercules; |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | any                Entity that purchases after the Commencement Date from Hercules or                any                Affiliate of Hercules, all or substantially all of the assets of                Hercules                or such Affiliate, or of any division, marketing unit, business unit,                administrative unit, or manufacturing, research or development facility                thereof, provided that such Entity agrees in writing to be bound                by the                terms and conditions of this                Agreement; |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (d) | Intentionally                blank; |
|--------|-----|-------------------------------------|

|   | (e) | any                Entity into which Hercules or any Affiliate of Hercules merges or                consolidates, provided that such Entity has assumed Hercules’ obligations                under this Agreement, and provided further that such Entity agrees                in                writing to be bound by the terms and conditions of this                Agreement; |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | any                Entity which merges into or consolidates with Hercules or any Affiliate                of                Hercules; |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | Intentionally                blank; |
|--------|-----|-------------------------------------|

|   | (h) | Intentionally                blank; |
|--------|-----|-------------------------------------|

|   | (i) | any                customer of an Eligible Recipient identified in clauses (a) through                (h)                above, or an Entity to which such an Eligible Recipient is a                subcontractor, but only in connection with the provision of products                or                services by such Eligible Recipient to such customer; |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (j) | any                person or Entity engaged in the provision of products or services                to                Hercules or an Eligible Recipient identified in clauses (a) through                (h)                above, but only in connection with the provision of such products                or                services to Hercules or such Eligible Recipient;                and |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (k) | other                entities to which the Parties agree. |
|--------|-----|-----------------------------------------------------------|

| (32) | ** **“**Entity**”                means a corporation, partnership, joint venture, trust, limited liability                company, limited liability partnership, association or other organization                or entity. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (33) | “**Equipment**”                means all computing, networking, communications and related computing                equipment (hardware and firmware) procured, provided, operated, supported,                or used by Hercules, Supplier or Authorized Users in connection with                the                Services, including (i) mainframe, midrange, server and distributed                computing equipment and associated attachments, features, accessories,                peripheral devices, and cabling, (ii) personal computers, laptop                computers, terminals, workstations and associated attachments, features,                accessories, printers, multi-functional printers, peripheral devices,                and                cabling, and (iii) voice, data, video and wireless telecommunications                and                network and monitoring equipment and associated attachments, features,                accessories, cell phones, peripheral devices, and cabling*.* |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (34) | “**Expected                Service Level**”                means the level of performance designated as such for a Service Level,                as                set forth in **Attachment                G.1**,                below which an Expected Service Level Default shall be deemed to                occur. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (35) | “**Expected                Service Level Default**”                means the Supplier's level of performance for a particular Service                Level                fails to meet the applicable Expected Service Level (but does not                fail to                meet the applicable Minimum Service Level) as specified in **Attachment                G.1**,                and has already failed to meet such Expected Service Level** **three                (3)** **or                more months in any rolling twelve (12) month                period. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (36) | “**Extraordinary                Event**”                has the meaning given in **Section                11.6(a)**** **of                the Agreement. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (37) | *** ***“**Full                Time Equivalent**”                or “**FTE**”                means a level of effort, excluding vacation, holidays, training,                administrative and other non-productive time (but including a reasonable                amount of additional work outside normal business hours), equivalent                to                that which would be provided by one person working full time for                one year.                Unless otherwise agreed, one FTE is assumed to be at least 1840 hours                as                described above per Contract Year for Services other than ADM Services                and                at least. 2080 hours per Contract Year for ADM Services. Without                Hercules’                prior written approval, one (1) dedicated individual’s total work effort                cannot amount to more than one FTE. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (38) | “**Functional                Service Area**”                means each of the substantive areas defined in **Schedule                E**                in                which Supplier shall provide Services (e.g., Global Procurement,                Material                Master, Accounts Payable, Order to Invoice, Invoice to Cash, General                Accounting, Business Analysis, Applications Development and Maintenance). |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (39) | “**Hercules                Base Case**”                means the summary financial base case attached hereto as **Schedule                K**,                as well as the detailed financial and budget information underlying                such                summary base case. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (40) | “**Hercules                Data**”                means any data or information of Hercules, an Eligible Recipient                or an                Authorized User that is provided to or obtained by Supplier in connection                with the negotiation and execution of this Agreement or the performance                of                Supplier’s obligations under this Agreement, including data and                information with respect to the businesses, customer, operations,                facilities, products, rates, regulatory compliance, competitors,                consumer                markets, assets, expenditures, mergers, acquisitions, divestitures,                billings, collections, revenues and finances of Hercules, any Eligible                Recipient or an Authorized User. Hercules Data also means any data                or                information (i) created, generated, collected or processed by Supplier                in                the performance of its obligations under this Agreement, including                data                processing input and output, service level measurements, asset                information, Reports, third party service and product agreements,                contract                charges, and retained expense and Pass-Through Expenses or (ii) that                resides in or is accessed through Software, Equipment or Systems                provided,                operated, supported, or used by Supplier in connection with the Services,                as well as information derived from this data and                information. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (41) | “**Hercules                Facilities**”                means the facilities listed in **Schedule                O.1**                that are provided by Hercules or the Eligible Recipient for the use                of                Supplier to provide the Services. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (42) | “**Hercules                Owned Materials**”                has the meaning given in **Section                14.1**                of                the Agreement. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (43) | “**Hercules                Owned Software**”                means Software owned by Hercules, a Hercules Affiliate or an Eligible                Recipient and used, operated, maintained or supported by or on behalf                of                Supplier under or in connection with this                Agreement. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (44) | “**Hercules                Personal Data**”                or “**Personal                Data**”                means that portion of Hercules Data that is subject to any Privacy                Laws. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (45) | “**Hercules                Personnel**”                means the employees, agents, contractors or representatives of Hercules                or                its Affiliates or Eligible Recipients who performed any of the Services                to                be provided by Supplier during the twelve (12) months preceding the                Commencement Date. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (46) | “**Hercules                Provided Equipment**”                means the Equipment provided pursuant to **Schedule                O.3**. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------|

| (47) | “**Hercules                Relationship Manager**”                has the meaning given in **Section                10.1**                of                the Agreement. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (48) | “**Hercules                Rules**”                has the meaning given in **Section                6.2(d)**                of                the Agreement. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (49) | “**Hercules                Service Taxes**”                has the meaning given in **Section                11.4(e)**                of                the Agreement. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (50) | “**Hercules                Standards**”                has the meaning given in **Section                9.5(a)**                of                the Agreement. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (51) | “**Hercules                Third Party Contractors**”                has the meaning given in **Section                4.6**. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------|

| (52) | “**Income                Tax**”                means any tax on or measured by the net income of a Party (including                taxes                on capital or net worth that are imposed as an alternative to a tax                based                on net or gross income), or tax which is in the nature of an excess                profits tax, minimum tax on tax preferences, alternative minimum                tax,                accumulated earnings tax, personal holding company tax, capital gains                tax                or franchise tax for the privilege of doing                business. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (53) | “**Key                Measurements**”                means those Service Levels set forth in **Attachment                G.1**for                which no Service Level Credit is payable, but which are meaningful                to                Hercules’ business. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (54) | “**Key                Supplier Personnel**”                means the Supplier Personnel filling the positions designated in                **Schedule                C.1**                as                Key Supplier Personnel. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (55) | “**Laws**”                means all federal, state, provincial, regional, territorial, local                and                other laws, statutes, ordinances, regulations, rules, executive orders,                and other official releases of or by any government, or any authority,                department or agency thereof, in any jurisdiction in which the Services                are provided or received, including the United States Securities                and                Exchange Commission and the Public Company Accounting Oversight Board.                The                definition of Laws shall include Privacy Laws. For purposes of this                Agreement, Laws also shall include all generally accepted accounting                principles (“**GAAP**”),                as such principles and standards may be modified during the Term                by the                Public Company Accounting Oversight Board or other applicable authorities. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (56) | *** ***“**Losses**”                means all losses, liabilities, damages, fines, penalties, interest                and                claims (including taxes), and all related costs and expenses (including                reasonable legal fees and disbursements and costs of investigation,                litigation, experts, and                settlement). |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (57) | “**Major                Release**”                means a new version of Software that includes changes to the architecture                and/or adds new features and functionality in addition to the original                functional characteristics of the preceding Software release. These                releases are usually identified by full integer changes in the numbering,                such as from “7.0” to “8.0,” but may be identified by the industry as a                major release without the accompanying integer                change. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (58) | “**Malicious                Code**”                means (i) any code, program, or sub-program whose knowing or intended                purpose is to damage or interfere with the operation of the computer                system containing the code, program or sub-program, or to halt, disable                or                interfere with the operation of the Software, code, program, or                sub-program, itself, including time bombs, viruses, software locks,                drop                dead devices, malicious logic, worms, Trojan horses, defector trap                doors,                or (ii) any device, method, or token that permits any person to circumvent                the normal security of the Software or the system containing the                code. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (59) | “**Materials**”                means, collectively, Software, literary works, other works of authorship,                specifications, designs, analyses, processes, methodologies, concepts,                inventions, know-how, programs, program listings, programming tools,                documentation, user materials, reports, drawings, databases, spreadsheets,                machine-readable text and files, financial models and work product,                whether tangible or intangible. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (60) | “**Measurement                Window**”                means the time during, or frequency by, which a Service Level shall                be                measured. The Measurement Window will exclude Hercules approved scheduled                maintenance. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (61) | “**Minimum                Service Level Default**”                means the Supplier's level of performance for a particular Service                Level                fails to meet the applicable Minimum Service Level at any                time. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (62) | “**Minimum                Service Level(s)**”                means the minimum level of performance set forth in **Attachment                G.1**. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (63) | “**Minor                Release**”                means a scheduled release containing small functionality updates                and/or                accumulated resolutions to defects or non-conformances made available                since the immediately preceding release (whether Major Release or                Minor                Release). Minor Releases shall include “Maintenance Releases” which are                supplemental to and made available between Major Releases and other                Minor                Releases, issued and provided under specific vendor service level                or                maintenance obligations and contain only accumulated resolutions                or                mandated changes. These releases are usually identified by a change                in the                decimal numbering of a release, such as “7.12” to “7.13.” |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (64) | “**Monthly                Base Charge**”                means the Supplier Charges for Services associated with a specific                Functional Services Area for a given month at the number of Resource                Units                included within the Resource Baseline(s) for the applicable month. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (65) | “**New                Advances**”                has the meaning given in **Section                9.14(e)**                of                the Agreement. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (66) | “**Monthly                Invoice**”                has the meaning given in **Section                12.1**                of                the Agreement. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (67) | “**New                Services**”                means new services that are materially different than the existing                Services or non-trivial changes to the existing Services that, in                each                case, (i) are requested by Hercules, mandated by applicable Law,                or                required by  changes to Hercules policies, procedures or                technology infrastructure, and (ii) require materially different                levels of                effort, resources or expense from Supplier for which there is no                current                Resource Baseline or charging methodology. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (68) | “**Notice                of Election**”                has the meaning given in **Section                17.5(a)**                of                the Agreement. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (69) | “**Notice                of Dispute**”                has the meaning given in **Section                19.2(c)**                of                the Agreement. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (70) | “**Out-of-Pocket                Expenses**”                means reasonable, demonstrable and actual out-of-pocket expenses                due and                payable to a third party by Supplier that are approved in advance                by                Hercules and for which Supplier is entitled to be reimbursed by Hercules                under this Agreement. Out-of-Pocket Expenses shall not include Supplier’s                overhead costs (or allocations thereof), general and/or administrative                expenses or other mark-ups. Out-of-Pocket Expenses shall be calculated                at                Supplier’s actual incremental expense and shall be net of all rebates and                allowances. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (71) | “**Party**”                or “**Parties**”                means Hercules and Supplier. |
|------|-----------------------------------------------------------------------------------------------------------------|

| (72) | “**Pass-Through                Expenses**”                means the expenses, if any, listed in **Schedule                J**,                as such list may be amended by the Parties from time to time, for                which                Hercules has agreed in advance to be financially responsible, in                accordance with **Section                11.2**                of                this Agreement, following processing and review of the third party                invoice                by Supplier. Supplier shall not charge any handling or administrative                charge in connection with its processing or review of such                invoices. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (73) | “**Performance                Category**”                means a grouping of Service Levels as set forth in **Attachment                G.1**.                Critical Deliverables do not constitute a Performance                Category. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (74) | “**Policy                and Procedures Manual**”                has the meaning given in **Section                9.1(a)**                of                the Agreement. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (75) | **“Pool                Percentage Available for Allocation”**means                the total amount that may be allocated for Service Level Credits                among the                Critical Service Levels. The Pool Percentage Available for Allocation                shall be as set forth in **Schedule                G**. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (76) | **“Privacy                Laws”**                means Laws relating to data privacy, trans-border data flow or data                protection (e.g., the implementing legislation and regulations of                the                European Union member states under the European Union Directive 95/46/EC),                including, subject to **Sections                9.16**                and **15.7**,                any rules, regulations, directives, principles and policies of Hercules                or                an Eligible Recipient or any self-regulatory organizations to which                Hercules or an Eligible Recipient                belongs. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (77) | “**Projects**”                has the meaning given in **Section                4.5(a)**                of                the Agreement. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------|

| (78) | “**Quality                Assurance**”                means the actions, planned and performed, to provide confidence that                all                business processes, Systems, Equipment, Software and components that                influence the quality of the Services are working as expected individually                and collectively. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (79) | “**Reduced                Resource Credit**”                or “**RRC**”                means the credit per Resource Unit that is applicable whenever the                actual                consumption of a defined Resource Unit by the Eligible Recipients                falls                below the Resource Baseline for utilization of such Resource Unit                set                forth in **Schedule                J**.                The total credit will be calculated by multiplying the Reduced Resource                Credit by the number of Resource Units below the Resource Baseline                actually consumed by the Eligible Recipients as further described                in                **Schedule                J**. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (80) | “**Reports**”                has the meaning set forth in **Section                9.2(a)**                of                the Agreement. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------|

| (81) | “**Required                Consents**”                means the consents (if any) required to be obtained: (i) to assign                or                transfer to Supplier Hercules licensed Third Party Software, Third                Party                Contracts or Acquired Assets (including related warranties); (ii)                to grant                Supplier the right to use and/or access the Hercules licensed Third                Party                Software in connection with providing the Services; (iii) to grant                Hercules and the Eligible Recipients the right to use and/or access                the                Supplier Owned Software, Third Party Software and Equipment acquired,                operated, supported or used by Supplier in connection with providing                the                Services; (iv) to assign or transfer to Hercules, the Eligible Recipients                or their designee(s) any Developed Materials, (v) to assign or transfer                to                Hercules, the Eligible Recipients or their designee(s) Supplier Owned                Software, Third Party Software, Third Party Contracts, Equipment                leases or                other rights following the Term to the extent provided in this Agreement;                and (vi) all other consents required from third parties in connection                with                Supplier’s provision of the Services or performance of its obligations                hereunder. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (82) | “**Resource                Baselines**”                means the estimated number of Resource Units to be required and/or                consumed by Hercules and the Eligible Recipients during a defined                period                of time and included in the Monthly Base Charges. The Resource Baselines                as of the Commencement Date are set forth in **Schedule                J**. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (83) | “**Resource                Unit**”                or “**RU**”                means a measurable device, unit of consumption, staffing level, or                other                resource that is associated with the Services, as described in                **Schedule                J**,                that is measured to determine Hercules’ and the Eligible Recipients’                actual utilization of such resource compared                to |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Schedule      J**

| (84) | “**Retained                Systems and Business Processes**”                means those systems and business processes of Hercules or an Eligible                Recipient for which Supplier has not assumed responsibility under                this                Agreement (including those provided, managed, operated, supported                and/or                used on their behalf by Hercules Third Party Contractors). Retained                Systems and Business Processes include equipment and software associated                with such systems and business processes that is not Supplier equipment                or                software. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (85) | “**Root                Cause Analysis**”                means the formal process to be used by Supplier to diagnose the underlying                cause of problems at the lowest reasonable level so that corrective                action                can be taken that will eliminate repeat failures. Supplier shall                implement                a Root Cause Analysis as specified in **Section                7.3**                or                as reasonably requested by Hercules. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (86) | “**Service                Level Credit Allocation Percentage**”                means, for a particular Critical Service Level, the portion of Allocation                of Pool Percentage allocated to a Critical Service Level within a                Performance Category and used to calculate the Service Level Credit                payable to Hercules in the event of a Service Level Default in such                Critical Service Level. In no event shall the sum of all Service                Level                Credit Allocation Percentages in any Performance Category exceed                one                hundred percent (100%). |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (87) | “**Service                Level Credits**”                has the meaning given in **Section                7.2**                of                the Agreement and **Schedule                G**. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (88) | “**Service                Level Default**”                means a Minimum Service Level Default or an Expected Service Level                Default. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (89) | “**Service                Level(s)**”                means, individually and collectively, the quantitative performance                standards for the Services set forth in **Schedule                G**. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (90) | “**Service                Taxes**”                means all sales, service, value-added, use, excise and other similar                taxes                that are assessed against either Party on the provision of the Services                as                a whole, or on any particular Service received by Hercules or an                Eligible                Recipient from Supplier, excluding Income                Taxes. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (91) | “**Services**”                means, collectively: (i) the services, functions and responsibilities                described in **Article                4**                and elsewhere in this Agreement (including Transition Services,                Transformation Services and Termination Assistance Services) as they                may                be supplemented, enhanced, modified or replaced during the Term in                accordance with this Agreement; (ii) ongoing Projects and new Projects,                upon Hercules’ acceptance of Supplier’s proposals for such Projects in                accordance with **Section                4.5**                and the other provisions of this Agreement; and (iii) any New Services,                upon Hercules’ acceptance of Supplier’s proposal for such New Services in                accordance with **Section                4.4**                and the other provisions of this                Agreement. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (92) | “**Software**”                means all software programs and programming for which a Party is                financially or operationally responsible under **Schedule                E**                or                **Schedule                J.1**                (and all modifications, replacements, Upgrades, enhancements,                documentation, materials and media related thereto), including                Applications, development tools set forth in **Attachment                E.9A,**                and Systems Software. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (93) | “**Specialized                Services**”                has the meaning given in **Section                9.11**                of                the Agreement. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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| (94) | “**Specifications**”                means, with respect to business processes, Software, Equipment, Systems                or                other contract deliverables to be designed, developed, delivered,                integrated, installed and/or tested by Supplier, the technical, design                and/or functional specifications set forth in **Schedule                E**or                **H**,                in applicable third party vendor documentation made available to                Supplier,                in a New Services or Project description requested and/or approved                by                Hercules, or otherwise agreed upon in writing by the Parties. The                Parties                acknowledge and agree that such third party vendor documentation                does not                include marketing and sales materials, unless the applicable third                party                vendor provides a warranty with respect to such marketing and sales                materials. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (95) | “**Staffing                Plan**”                has the meaning given in **Section                8.5(a)**                of                the Agreement. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (96) | “**Strategic                Plan**”                means the plans that may be periodically developed by Hercules that                set                forth Hercules’ key business objectives and requirements and outline its                strategies for achieving such objectives and requirements. Hercules                may                revise the Strategic Plan from time to time. The Strategic Plan is                likely                to include both annual and multi-year strategies, objectives and                requirements. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (97) | “**Subcontractors**”                means subcontractors (of any tier) of Supplier, including Shared                Subcontractors (as defined in **Section                9.13(c)**).                The initial list of Subcontractors is set forth on **Schedule                D**,                each of which has been approved by Hercules to the extent such approval                is                required and described thereon. **Schedule                D.1**                may be amended during the Term in accordance with **Section                9.13**. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (98) | “**Supplier                Account Manager**”                has the meaning given in **Section                8.2**                of                the Agreement. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (99) | “**Supplier                Facilities**”                means, individually and collectively, the facilities owned or leased                by                Supplier (or its Affiliates or Subcontractors) from which Supplier                (or its                Affiliates or Subcontractors) provides any Services. Supplier Facilities                are listed on **Schedule                O.2**                of                the Agreement. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (100) | “**Supplier                Laws**”                has the meaning given in **Section                15.7(e)**                of                the Agreement. |
|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (101) | “**Supplier                Owned Materials**”                has the meaning given in **Section                14.3(a)**                of                the Agreement. |
|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (102) | “**Supplier                Owned Software**”                means any Software owned by Supplier and used to provide the                Services. |
|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (103) | “**Supplier                Personnel**”                means those employees, representatives, contractors, subcontractors                and                agents of Supplier, Subcontractors and Supplier Affiliates who perform                any                Services under this Agreement. |
|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (104) | “**Supplier                Service Taxes**”                has the meaning given in **Section                11.4(e)**                of                the Agreement. |
|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (105) | “**System**”                means an interconnected grouping of manual or electronic processes,                including Equipment, Software and associated attachments, features,                accessories, peripherals and cabling, and all additions, modifications,                substitutions, Upgrades or enhancements to such System, to the extent                a                Party has financial or operational responsibility for such System                or                System components under **Schedules                E**                or                **J.1**.                System shall include all Systems in use or required to be used as                of the                Commencement Date, all additions, modifications, substitutions, Upgrades                or enhancements to such Systems and all Systems installed or developed                by                or for Hercules, the Eligible Recipients or Supplier following the                Commencement Date. |
|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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| (106) | “**Systems                Software**”                means all software programs and programming (and all modifications,                replacements, Upgrades, enhancements, documentation, materials and                media                related thereto) that perform tasks basic to the functioning of the                Equipment and are required to operate the Applications Software or                otherwise support the provision of Services by Supplier, including                operating systems, systems utilities, data security software, compilers,                performance monitoring and testing tools and database managers, to                the                extent a Party has financial or operational responsibility for such                programs or programming under **Schedule                E**                or                **Schedule                J.1**.                Systems Software shall include all such programs or programming in                use or                required to be used as of the Commencement Date, including those                set forth                in **Attachment                E.9A**                to**Schedule E**,                and those as to which Supplier received reasonable notice and/or                access                prior to the Commencement Date. Systems Software also shall include                all                such programs or programming developed and/or introduced by or for                Hercules, the Eligible Recipients or Supplier after the Commencement                Date                to the extent a Party has financial or operational responsibility                for such                programs or programming under **Schedule                E**or                **Schedule                J.1**. |
|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (107) | “**Tax                Authority**”                means any federal, state, provincial, regional, territorial, local                or                other fiscal, revenue, customs or excise authority, body or official                competent to impose, collect or asses                tax. |
|-------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (108) | “**Technology                and Business Process Evolution**”                means any improvement, upgrade, addition, modification, replacement,                or                enhancement to the standards, policies, practices, processes, procedures,                methods, controls, scripts, product information, technologies,                architectures, standards, Applications, Equipment, Software, Systems,                tools, products, transport systems, interfaces and personnel skills                associated with the performance of the in-scope business process                products                and services in line with the best practices of leading providers                of such                products and services. Supplier’s obligations with respect to Technology                and Business Process Evolution apply not only to the Services performed                by                Supplier, but also to its support of the finance, accounting, customer                service and related business processes and functions performed by                or for                Hercules and the Eligible Recipients. Technology and Business Process                Evolution includes: (i) higher capacity, further scaling and                commercializing of business processes, more efficient and scalable                business processes, new versions and types of applications and                systems/network software, new business or IT processes, and new types                of                hardware and communications equipment that will enable Supplier to                perform                the Services more efficiently and effectively as well as enable Hercules                and the Eligible Recipients to meet and support their business                requirements and strategies and (ii) any change to the Equipment,                Software                or methodologies used to provide the Services that is necessary to                bring                that function, Equipment or Software or those methodologies into                line with                the current industry standards. |
|-------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (109) | “**Technology                and Business Process Plan**”                has the meaning given in **Section                9.5(d)**                of                the Agreement. |
|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (110) | “**Term**”                has the meaning given in **Article                3**. |
|-------|----------------------------------------------------------------------------------------------|

| (111) | “**Termination                Assistance Services**”                means the termination/expiration assistance requested by Hercules                to allow                the Services to continue without interruption or adverse effect and                to                facilitate the orderly transfer of the Services to Hercules or its                designee, as such assistance is described in **Section                4.3**                and **Schedule                I**. |
|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (112) | “**Termination                Charge**”                means the termination charges payable by Hercules upon termination                pursuant to **Section                20.2**                of                the Agreement, as set forth in **Schedule                N**. |
|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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| (113) | “**Third                Party Contracts**”                means all agreements between third parties and Hercules, an Eligible                Recipient or Supplier (or Supplier’s Subcontractors or Affiliates) that                have been or will be used to provide the Services to the extent a                Party                has financial or operational responsibility for such contracts under                **Schedule                E**                or                **Schedule                J.1**.                Third Party Contracts shall include all such agreements in effect                as of                the Commencement Date, and those as to which Supplier received reasonable                notice and/or reasonable access prior to the Commencement Date. Third                Party Contracts also shall include those third party agreements entered                into by or for Hercules, an Eligible Recipient or Supplier (or Supplier’s                Subcontractors or Affiliates) after the Commencement Date to the                extent a                Party has financial or operational responsibility for such Third                Party                Contracts under **Schedule                E**                or                **Schedule                J.1**. |
|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (114) | “**Third                Party Materials**”                means intellectual property, Third Party Software or other Materials                that                are owned by third parties and provided under license to Supplier                (or its                Affiliates or Subcontractors) or Hercules (or the Eligible Recipients)                and                that have been or will be used to provide or receive the                Services. |
|-------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (115) | “**Third                Party Software**”                means all Software products (and all modifications, replacements,                Upgrades, enhancements, documentation, materials and media related                thereto) that are provided under license or lease to Supplier or                Hercules                or an Eligible Recipient that have been or will be used to provide                or                receive the Services to the extent a Party has financial or operational                responsibility for such Software products under **Schedule                E**                or                **Schedule                J.1**.                Third Party Software shall include all such programs or programming                in use                or required to be used as of the Commencement Date, including those                set                forth in **Attachment                E.9A**,                and those as to which Supplier received reasonable notice and/or                access                prior to the Commencement Date. Third Party Software also shall include                all such programs or programming licensed and/or leased after the                Commencement Date to the extent a Party has financial or operational                responsibility for such Third Party Software under **Schedule                E**                or                **Schedule                J.1**. |
|-------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (116) | “**Transition                Milestone**”                has the meaning given in **Section                4.2(b)**                of                the Agreement. |
|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (117) | “**Transition                Period**”                means the period that commences on the Effective Date and expires                11:59:59                p.m., Eastern Time, on the date specified for the completion of the                Transition Services as specified in the Transition Plan, unless extended                in accordance with **Section                4.2**                of                the Agreement. |
|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (118) | “**Transition                Plan**”                means the outline set forth in **Schedule                H**                and the detailed plan developed pursuant to **Section                4.2**                of                the Agreement. |
|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (119) | “**Transition                Services**”                means the services, functions and responsibilities described in                **Section                4.2**                of                the Agreement and the Transition Plan to be performed by Supplier                during                the Transition Period. |
|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (120) | “**Upgrade**”                and its derivatives means the updates, renovations, enhancements,                additions and/or new versions or releases of Software or Equipment                by                Supplier. Unless otherwise agreed, financial responsibility for the                costs,                fees and expenses associated with an Upgrade of Software or Equipment                shall be allocated between the Parties in accordance with **Section                6.4**                and **Schedule                J**. |
|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (121) | “**Yearly                Performance Weighted Average**”                means, with respect to each Critical Service Level for which there                was a                Service Level Default during the preceding Contract Year, the average                of                the Supplier’s average monthly performances in the Critical Service Level                during the preceding Contract Year. |
|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**Hercules**

**Schedule      C**

**Key      Supplier Personnel**

**and**

**Competitive      Restrictions**

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**SCHEDULE      C.1**

**KEY      SUPPLIER PERSONNEL**

**Schedule      C.1**
**Agreement**

**Section      8.1**

| **Position**                                                                                                                                 | **Key                Supplier Personnel**                                 | **Committed                Period**             | **Location** |
|----------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------|-------------------------------------------------|--------------|
| Relationship                Manager                                                                                                          | William                K Childress                                        | 2                years*                         | USA          |
| Supplier                Account Manager / Operations Leader                                                                                  | Subrata                Mukherjee                                          | 2                years                          | India        |
| Service                Delivery Leader                                                                                                       | Jorge                Lopez                                                | 2                years                          | Mexico       |
| Service                Delivery Leader                                                                                                       | Andrei                Romanescu                                           | 2                years                          | Europe       |
| Applications                Development and Maintenance (including production support) On-Site                Project                Manager | Karthikeyan                Natarajan (subject to final Hercules approval) | 2                years                          | USA          |
| Applications                Development and Maintenance (including production support) Offshore                Project Manager               | TBD                                                                       | 2                years                          | India        |
| Transition                Leader                                                                                                             | Satish                Mokkapati                                           | For                applicable Transition Period | India        |
| Transition                Leader                                                                                                             | Laura                Trevizo                                              | For                applicable Transition Period | Mexico       |
| Transition                Leader                                                                                                             | Nico                Verhelst                                              | For                applicable Transition Period | Europe       |
| ADM                Transition Leader                                                                                                         | TBD                (may be the same as the ADM on-site project manager)   | For                applicable Transition Period | USA          |

**Section      8.1**

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**SCHEDULE      C.2**

**COMPETITIVE      RESTRICTIONS**

**Schedule      C.2**
**Agreement**

**Section      8.4(d)**

| **Position**                                                                                                                                                  |
|---------------------------------------------------------------------------------------------------------------------------------------------------------------|
| All                positions relating to Key Supplier Personnel (other than the Relationship                Manager, Bill Childress as of the Effective Date) |
| Supplier                Personnel performing business analytical Services, unless otherwise                mutually agreed                                    |
| Other                Supplier Personnel as mutually agreed                                                                                               |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      D**

**Subcontractors**

|   | n |   |
|--------|---|--------|

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**SCHEDULE      D**

**SUBCONTRACTORS**

**Schedule      D**
Hercules      and Supplier (the “**Agreement**”).      Unless otherwise expressly defined herein, the capitalized terms used herein      shall have the meaning assigned to them in the Agreement. 

**Section      9.13**

| **Subcontractor**                                                                                                                                                        | **Functional                Service Area**                        | **Description/Scope                of Services**                                                                                                                                                                                                                                                                                                                  | **Audit                Rights Per****Section                9.10** | **Assignment                Rights Per****Section                6.4(c)** | **Post                Termination Rights Per Section 4.3(b)(2)(ii)** |
|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------|---------------------------------------------------------------------------|----------------------------------------------------------------------|
| Runway                International                                                                                                                                      | Service                Center                                     | Runway                provides high quality outsourced multi-lingual services (with a specific                focus on Nordic languages: Swedish, Finnish). The scope of activities                include IT Helpdesk, Order Management and Customer                Service.                                                                                     | Yes                                                                | No                                                                        | No                                                                   |
| Xerox                Global Services, Docuguard, Iron Mountain                                                                                                           | Scanning,                Imaging, Archiving and Printing services | Scanning,                Imaging, Archiving and Printing services of documents in                Europe.                                                                                                                                                                                                                                                          | No                                                                 | No                                                                        | No                                                                   |
| Bharti,                BSNL, Reliance, TATA teleservices, VSNLAT&T,                BT Global services, C&W, Energies, MCI , Sprint, Telstra,                VSNL | Telecommunications,                Datalines, etc                 | Electronic                telecommunications and data transfer                                                                                                                                                                                                                                                                                                    | No                                                                 | No                                                                        | No                                                                   |
| Apara,                CMS, Data craft, E&Y, Gartner, GTL, HP , KPMG, MIEL e Security, Price                Waterhouse Coopers, Wipro                                 | Various                consulting and maintenance requirements    | Training                of Supplier Personnel,Supplier                internal information technology, maintenance, consulting and business                process support.For                the avoidance of doubt, these Subcontractors are not approved hereunder                for providing Supplier Personnel that are FTE Resource                Units. | No                                                                 | No                                                                        | No                                                                   |

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**Hercules**

**S**
**CHEDULE      **
**E**

**STATEMENT      OF WORK**

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**SCHEDULE      E**

**Statement      of Work**

**Schedule      E**
**Schedule      E**

**I.**
**General**

**Schedules      J**
**M**
**Profiles**
**Section      II**
**Schedule      E**
**Schedules      E.1**
** **
**E.12**
**Schedule      J**

|   | 1. | To                the extent Services are characterized to be provided to Hercules,                such                Services will also be provided to the Eligible Recipients. References                to                Hercules will be deemed to also be references to Eligible                Recipients. |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 2. | The                specific Services described in each Statement of Work Schedule attached                to                this **Schedule                E**                (e.g., **Schedules                E.1**,                and **E.2**)                are indicative of certain Services Hercules may require and Supplier                shall                perform under the Agreement. During the Transition Period, the Parties                intend to revise and refine the specific Statements of Work set forth                in                this **Schedule                E**                as                mutually agreed. |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 3. | The                Hercules Relationship Manager (or his or her designee) may prioritize                Services and identify other new or additional work activities that                could                be performed by Supplier Personnel with the skills and experiences                described herein or as otherwise required under the Agreement, subject                to                the other provisions of the Agreement. |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 4. | Supplier                shall provide the Services as necessary in order to satisfy the Service                Levels and in accordance with the Policy and Procedures Manual, the                then                current Hercules Standards as described in **Section                9.5**                in                the Agreement, applicable Laws (in accordance with **Section                15.7**                of                the Agreement), and as directed by Hercules from time to time. Supplier                shall manage and perform the Services in a tightly integrated manner                and                fully cooperate with any Hercules Third Party Contractor providing                information technology infrastructure Services. The foregoing includes                using Hercules’ Remedy System and related tools and infrastructure,                including the help desk. |
|--------|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 5. | Supplier                shall provide the Services** **as                they may evolve and be supplemented and enhanced during the Term                of the                Agreement due to changes in applicable Laws, technologies and Hercules’                business needs. |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 6. | Nothing                herein shall limit Supplier’s obligations to meet the Staffing Assurances                described in **Schedule                J**. |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**II.**
**Supplier      Profiles**

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|    **Skill                Set/Qualifications**                                                                                                                                                                                                        | **Purchasing                Indirect****(Non                Repetitive)** | **Purchase                Data Maintenance and Material Master Maintenance****(SAP)** |
|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------|---------------------------------------------------------------------------------------|
| Basic                college degree in Engineering / Science / Commerce                                                                                                                                                                                              | Basic                college degree or equivalent                         |
| Good                reading / writing capabilities: English, Spanish, Italian, French,                German,                Swedish, Finnish throughout the team (alternatively, ability to use                translation tools or support from other labor pools) |                                                                      |
| Good                spoken/verbal communication skills - English                                                                                                                                                                                                     | Good                spoken/verbal communication skills - English          |
| Experience                - 0 to 3 years in commerce or engineering At                least 1 or 2 Supplier Personnel will have practical                experience.                                                                                            | Experience                - 0 to 3 years                             |

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|   | o | Graduate/                post graduate degree |
|--------|---|-----------------------------------------------|

|   | o | Strong                leadership and team handling skills |
|--------|---|-----------------------------------------------------------|

|   | o | Relevant                purchase-to-pay team lead                experience |
|--------|---|-----------------------------------------------------------------------------|

|   | o | Good                understanding of the business and an analytical                background |
|--------|---|-----------------------------------------------------------------------------------------------|

|   **Skill                Set/Qualifications**                                                                                                                                                                                           | **Accounts                Payable** |
|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------|
| Basic                college degree with Commerce/Non-commerce background                                                                                                                                                                         |
| Good                reading / write capability: English, Spanish, Italian, French, German,                Swedish, Finnish throughout the team (alternatively, ability to use                translation tools or support from other labor pools) |
| Good                spoken/verbal communication skills - English                                                                                                                                                                                  |
| Experience                - 0 to 2 years At                least 1 or 2 Supplier Personnel will have practical                experience.                                                                                                    |

|   | o | Graduate/                post graduate commerce degree |
|--------|---|--------------------------------------------------------|

|   | o | Strong                leadership and team handling skills |
|--------|---|-----------------------------------------------------------|

|   | o | Relevant                accounts payable and/or invoice-to-pay team leader experience and                transaction processing experience |
|--------|---|--------------------------------------------------------------------------------------------------------------------------------------------|

|   | o | Good                understanding of the business and an analytical                background |
|--------|---|-----------------------------------------------------------------------------------------------|

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|   **Skill                Set/Qualifications**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | **Customer                Service Representative** |
|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------|
| High                school diploma; actively pursuing a college degree,                desired                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| 2                or more years of experience in a traditional customer service environment                or related service situation                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| SAP                or equivalent application experience                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| Other                attributes:· Customer                focused· Action                oriented· Ability                to make timely decisions· Ability                to learn on the fly· Excellent                interpersonal skills· Effective                listening skills· Demonstrated                technical learning· SAP                knowledge - sales order to invoice· Personal                computer skills, including skills with Excel, Word and Lotus                Notes |
| Language                skills - English and others as                applicable                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |

|   **Skill                Set/Qualifications**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | **Business                Support / Internal Sales** |
|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------|
| Commercial                or technical education; bachelors degree, preferred                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
| 5                or more years of experience in sales or customer                service                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| Other                attributes and skills:· SAP                or other ERP knowledge, desirable· Lotus                Notes (or other email) and MS Office knowledge (basic Excel                skills)· Team                player· Communication                · Initiative                · Attention                to detail · Business                acumen · Action                oriented · Customer                focus · Negotiation                skills |
| Knowledgeable                in English (spoken, verbal, writing skills); second international                language                as described below, subject to Hercules                requirements                                                                                                                                                                                                                                                                                                                                                                       |

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|   **Skill                Set/Qualifications**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          | **Supervisor** |
|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------|
| • B.S.                or B.A. degree (technical degree, preferred)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| ·                 5                or more years of experience in business management, supply chain,                sales,                and/or related fields · Background                in sales, business management, and/or supply chain,                preferred.· Proven                leadership skills and the willingness to work in a changing environment                with flexibility and adaptability                                                                                                                                                                                                                          |
| • Computer                literate, preferably familiar with SAP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| Other                attributes:· Customer                focused· Action                oriented· Experience                directing others· Command                skills· Negotiating                skills· Good                ethics and values; integrity and trust· Excellent                communication skills; Informing · Conflict                management· Ability                to build effective teams· Caring                about direct reports· Developing                direct reports· Organizational                agility |

|                              | **Language                Skills**                                                                           |
|-----------------------------------|--------------------------------------------------------------------------------------------------------------|
| **PTV                Europe**     | Dutch,                French, English, Swedish, Finnish, German, Spanish, Portuguese,                Italian |
| **Aqualon                Europe** | Dutch,                French, English, German, Spanish, Turkish, Italian,                Russian             |

|    **Skill                Set/Qualifications**    | **Accounts                Receivables**                          | **Credit                & Collections** |
|------------------------------------------------------------------|------------------------------------------------------------------|---------------------------------------------|
| Basic                college degree                              | Basic                college degree                              |
| Good                communication skills - verbal and written    | Good                communication skills - verbal and written    |
| Good                spoken/verbal communication skills - English | Good                spoken/verbal communication skills - English |
| Experience                - 0 to 3 years                         | Experience                - 0 to 3 years                         |

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|   | o | Graduate/                Post Graduate degree |
|--------|---|-----------------------------------------------|

|   | o | 2-3                years of team handling experience |
|--------|---|------------------------------------------------------|

|   | o | Good                understanding of the business and an analytical bent of                mind |
|--------|---|-------------------------------------------------------------------------------------------------|

|   | o | Graduate/                Post Graduate degree |
|--------|---|-----------------------------------------------|

|   | o | Strong                leadership and team handling skills |
|--------|---|-----------------------------------------------------------|

|   | o | Ability                to lead and execute projects |
|--------|---|-----------------------------------------------------|

|   | o | 4-5                years of relevant experience in handling accounts receivable or financial                portfolios |
|--------|---|------------------------------------------------------------------------------------------------------------------------|

|    **Skill                Set/Qualifications** | **Accounts                Receivables**                                                                     | **Credit                & Collections** |
|---------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------|---------------------------------------------|
| Basic                college degree                           | Basic                college degree                                                                         |
| Good                communication skills                      | Good                communication skills - verbal/written                                                   |
| Language                (spoken/verbal) - English             | Language                (spoken/verbal) - English / French / Italian/ Spanish/ German/                Dutch |
| Experience                - 0 to 3 years                      | Experience                - 0 to 3 years                                                                    |

|   | o | Graduate/                post graduate degree |
|--------|---|-----------------------------------------------|

|   | o | 2-3                years of team handling experience |
|--------|---|------------------------------------------------------|

|   | o | Good                understanding of the business and an analytical bent of                mind |
|--------|---|-------------------------------------------------------------------------------------------------|

|   | o | Graduate/                post graduate degree |
|--------|---|-----------------------------------------------|

|   | o | Strong                leadership and team handling skills |
|--------|---|-----------------------------------------------------------|

|   | o | Ability                to lead and execute projects |
|--------|---|-----------------------------------------------------|

|   | o | 4-5                years of relevant experience in handling accounts receivable or financial                portfolios |
|--------|---|------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   **Skill                Set/Qualifications**                                                                                                                                                                                                                              | **Record                to Report** |
|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------|
| Basic                college degree with Commerce background                                                                                                                                                                                                                         |
| Good                communication skills -verbal/written                                                                                                                                                                                                                             |
| Language                - English                                                                                                                                                                                                                                                    |
| · Experience                - 2 to 3 years· Familiarity                with SAP (preferred, other ERP application experience may also be                acceptable), MS Office, and reporting· Hyperion                or Unison experience, desirable |

|   | o | Graduate/                post graduate degree with commerce                background |
|--------|---|---------------------------------------------------------------------------------------|

|   | o | Strong                leadership and team handling skills |
|--------|---|-----------------------------------------------------------|

|   | o | Ability                to lead and execute projects. |
|--------|---|------------------------------------------------------|

|   | o | 4-5                years of relevant experience |
|--------|---|-------------------------------------------------|

|   **Skill                Set/Qualifications**                                                                                                                                                                                                                              | **Global                Business Analysis** |
|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------|
| Basic                College Degree with Commerce background                                                                                                                                                                                                                         |
| Good                communication skills -verbal/written                                                                                                                                                                                                                             |
| Language                - English                                                                                                                                                                                                                                                    |
| · Experience                - 3 to 5 years· Familiarity                with SAP (preferred, other ERP application experience may also be                acceptable), MS Office, and reporting· Hyperion                or Unison experience, desirable |

**9.      Other**

**III.**
**Other      Requirements and Services**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Schedule      J**
**.      **

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**HERCULES**

**Schedule      E.1**

**Global      Procurement**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**TABLE      OF CONTENTS**

**1.0    ** **INTRODUCTION                        ****3**

**2.0    ** **PURCHASING      - INDIRECT (NON-REPETITIVE)        ****3**

**3.0    ** **PURCHASE      MASTER DATA MAINTENANCE (SAP)    ****4**

**5.0    ** **PURCHASED      MATERIAL MASTER DATA        ****4**

**6.0    ** **VENDOR      MASTER DATA (see AP SOW)        ****5**

**7.0    ** **PROBLEM      RESOLUTION                    ****5**

**8.0    ** **E-AUCTION****þ****REVERSE AUCTION            ****6**

**9.0    ** **REPORTING      and ANALYTICAL ANALYSIS**

**10.0   ****OTHER      SUPPORT                        ****7**

**11.0   ****PURCHASE      CARD                        ****7**

**12.0   ****REPORTING      AND RECORDS RETENTION**

12.2 Records      Retention

**13.0    PERFORMANCE      MEASUREMENT AND EFFECTIVENESS**

**14.0    ****MONITOR      AND COMMUNICATE SERVICE COMPLIANCE**

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| **Task**                                                                                                                                                                                                                                | **Hercules** | **Supplier** |
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| Clear                (technical) specification of the goods or service to be                provided.                                                                                                                                   | X            |         |
| Requested                quantity, unit of measure and delivery date or period.                                                                                                                                                         | X            |         |
| Cost                center and cost element (general ledger account) to be charged or                for                capitalized projects a SAP project number and WBS element                number.                                | X            |         |
| Three                qualified suppliers or a letter justifying a single source (to be                send to                responsible Hercules buyer).                                                                               | X            |         |
| Receive                and review requisitions/requests for goods/services for completeness,                accuracy, and policy and procedure compliance.                                                                              |         | X            |
| Create                SAP requisitions for all requests received outside of SAP.                                                                                                                                                        |         | X            |
| Reroute                or return incomplete requisitions/requests to the requestor for                clarification of requirements.                                                                                                    |         | X            |
| Follow-up                in obtaining appropriate spend approval per the Hercules Purchase                Requisition Release Strategy.                                                                                                 |         | X            |
| Convert                released purchase requisitions that are sourced to preferred vendors                into                purchase orders.                                                                                         |         | X            |
| Insure                price, taxes, freight and other applicable commercial terms relating                to                the order are correct and comply with Hercules policies and applicable                supplier contract(s). |         | X            |
| Follow-up                with responsible Hercules buyers to obtain appropriate purchase approval                per Hercules PO Release Strategy.                                                                                      |         | X            |
| Forward                purchase requisitions that must be sourced to responsible                buyer.                                                                                                                                  |         | X            |
| Issue                authorized purchase orders to the supplier (if not via auto                fax).                                                                                                                                   |         | X            |
| Obtain                and maintain order acknowledgement.                                                                                                                                                                               |         | X            |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **Task**                                                                                                                                                                                                   | **Hercules** | **Supplier** |
|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| Source,                negotiate and contract with suppliers for the delivery of goods and                services that meet Hercules’ requirement.                                                  | X            |         |
| Agreed                price, term and conditions will be sent to the Supplier in order                to create                and maintain supplier agreements in SAP.                                    | X            |         |
| Create                and maintain necessary outline agreements as may be required by the                buyer                for raw materials, packaging and other goods and/or                services. |         | X            |
| Create                and maintain info records as may be required by the buyer for third                party                direct shipments.                                                            |         | X            |
| Create                and maintain info records as may be required by the buyer for goods                and                services, including to stores and spares materials.                            |         | X            |
| Create                and maintain info records as may be required by responsible Hercules                personnel for inter-company orders.                                                              |         | X            |
| Create                and maintain source lists as may be required by the buyer and/or                upon                request.                                                                         |         | X            |
| Create                and maintain quota arrangements in SAP as appropriate.                                                                                                                               |         | X            |
| Create                and maintain standard text fields.                                                                                                                                                   |         | X            |
| Perform                updates to SAP purchase master data as required based on input received                from the responsible Hercules personnel.                                                     |         | X            |
| Review                and update open purchase orders as may be required based on revised                purchase master data.                                                                             |         | X            |
| Insure                all SAP purchase data is compliant with corresponding supplier agreements                as approved by Hercules.                                                                    |         | X            |
| Validate                correct and timely update of supplier agreements in SAP.                                                                                                                           |         | X            |
| Communicate                and confirm availability of supplier agreements in SAP to Authorized                Users.                                                                                      |         | X            |

**.**

| 5.0 | PURCHASED                MATERIAL MASTER DATA |
|-----|-----------------------------------------------|

| **Task**                                                                                                                                                                                                                                                                                                                                | **Hercules** | **Supplier** |
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| Clearly                define the technical specification of all raw materials and finish                products to be purchased, produced and sold by Hercules.                                                                                                                                                                       | X            |         |
| Introduce                new raw material and finish products following the new product                introduction (“NPI”) and/or request for trail (“RFT”) and/or request for                commercialization (“RFC”) processes.                                                                 | X            |         |
| Customer                service and/or buyer can request via lotus notes database to extend                an                existing material to another plant in SAP.                                                                                                                                                                 | X            |         |
| Check                that all required purchased material master record(s) for a new product                have been set-up correctly and completely in SAP based on input received                from the NPI process.                                                                                                               |         | X            |
| Submit                necessary requests to create and/or extend materials in SAP to the                material master group. The actual creation or extension must be done                by                Supplier through a separate material master group due to Hercules’                segregation of duty requirements. |         | X            |
| Inform                the responsible Buyer to source a new material for a specific                plant.                                                                                                                                                                                                                               |         | X            |

| 6.0 | VENDOR                MASTER DATA (see AP SOW) |
|-----|------------------------------------------------|

| 7.0 | PROBLEM                RESOLUTION |
|-----|-----------------------------------|

| **Task**                                                                                                                                                                                                                                                                                         | **Hercules** | **Supplier** |
|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| Investigate                and resolve blocked invoices - i.e., quantity differences.                                                                                                                                                                                                            | X            |         |
| Manually                release blocked invoices for payment in SAP if and when the auto                release                function does not work.                                                                                                                                           | X            |         |
| Investigate                and resolve all customer and supplier related complaints that could                involve a potential financial claim and/or legal action.                                                                                                                           | X            |         |
| Address                and resolve all supplier related issues that have been escalated                by the                Supplier.                                                                                                                                                           | X            |         |
| Investigate                and resolve blocked invoices - i.e., price differences.                                                                                                                                                                                                               |         | X            |
| Investigate                and resolve parked invoices.                                                                                                                                                                                                                                          |         | X            |
| Request                and follow-up with suppliers regarding credit memos.                                                                                                                                                                                                                      |         | X            |
| Act                as first point of contact to address any supplier questions or issues                raised by Accounts Payable personnel (Reminder & Queries group).                Escalate any issues, as appropriate, to the responsible buyer for further                resolution. |         | X            |
| Expedite                late deliveries based on requests received from Authorized Users                and/or                delivery due report.                                                                                                                                               |         | X            |
| Follow-up                on open supplier complaints with responsible buyer and/or supplier.                Update                supplier complaint database as appropriate.                                                                                                                    |         | X            |
| Submit                information technology security tickets as requested. All security                approvals will remain internal to Hercules (or its IT outsourcing                vendor).                                                                                                |         | X            |
| Submit                IT break-fix tickets as required.                                                                                                                                                                                                                                          |         | X            |

| 8.0 | E-AUCTION                þ                REVERSE AUCTION |
|-----|----------------------------------------------------------------|

| **Task**                                                                                                                                                                                                                                                                 | **Hercules** | **Supplier** |
|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| Determine                what goods and services are eligible for reverse auction.                                                                                                                                                                                       | X            |         |
| Determine                which suppliers should be invited to participate.                                                                                                                                                                                               | X            |         |
| Clearly                defined technical specification and requirements of the goods and                services                to be auctioned.                                                                                                                         | X            |         |
| Final                allocation of the Hercules business.                                                                                                                                                                                                                | X            |         |
| Gather                spend data and potential supplier data as requested by the                buyer.                                                                                                                                                                   |         | X            |
| Support                buyers in the set-up and coordination of reverse auctions, including                creation of suppliers in the e-auction database and insuring suppliers                have confirmed participation in the upcoming event.                     |         | X            |
| Monitor                and provide support before, during, and after the reverse auction,                including insuring that all suppliers have logged on and                facilitating.                                                                           |         | X            |
| Resolution                of any technical problems that may develop during the execution of                an                auction.                                                                                                                                   |         | X            |
| Assist                with the implementation of the reverse auction results, including                changing                the source in SAP, updating SAP supplier agreements, and communicating                the                changes to the Authorized Users. |         | X            |
| Maintain                auditable records of all auction activities.                                                                                                                                                                                                     |         | X            |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **Task**                                                                                                                                                                                                   | **Hercules** | **Supplier** |
|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| Cleary                define the required business support, including the scope, frequency                and                timeline.                                                                     | X            |         |
| Request                product data including but not limited to MSDS and product steward                forms                from suppliers on behalf of SHERA or the business                managers.   |         | X            |
| Create                and maintain procurement related data on Hercules intranet website                as                requested e.g., freight codes (US only), harmonized tariffs,                etc. |         | X            |
| Provide                support for SAP system tests as may be required for new design and/or                configuration changes.                                                                         |         | X            |

| **Task**                                                                                                                                                                                                                                                                                                                             | **Hercules** | **Supplier** |
|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| Submit                a request for a new or replacement purchase card.                                                                                                                                                                                                                                                              | X            |         |
| Management                approval of all purchase card requests in accordance with the assigned                legal delegation of authority.                                                                                                                                                                                       | X            |         |
| Management                approval of monthly purchase card spends by P-card holder and, as                appropriate, re-allocation of cost to a different cost center.                                                                                                                                                            | X            |         |
| Process                new purchase card requests confirming valid approvals and delegation                of                authorities to insure compliance with Hercules policies and                procedures                                                                                                                   |         | X            |
| Cancel                cards as and when appropriate                                                                                                                                                                                                                                                                                  |         | X            |
| Create                and maintain card holder details in purchase card platform (currently                GE                SAM system as of the Effective Date)                                                                                                                                                                    |         | X            |
| Maintain                commercial data, including to transactional limits and merchant commodity                codes in the purchase card platform as requested and as approved                by                responsible Hercules personnel in compliance with Hercules policies                and                procedures. |         | X            |
| Prepare                monthly activity reports of purchase transactions and forward to                identifies Hercules personnel.                                                                                                                                                                                                |         | X            |
| Provide                support on the purchase card program including training.                                                                                                                                                                                                                                                      |         | X            |
| Prepare                and review monthly payment run (currently applicable to North America                only). Identify and correct as required and approved to insure successful                upload of payment run into SAP.                                                                                                 |         | X            |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**HERCULES**

**Schedule      E.2**

**Material      Master**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**TABLE      OF CONTENTS**

**1.0** **INTRODUCTION****3**

**2.0** **MATERIAL      MASTER****3**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| 1.0 | INTRODUCTION |
|-----|--------------|

| 2.0 | MATERIAL                MASTER |
|-----|--------------------------------|

| **Task**                                                                                                      | **Hercules** | **Supplier** |
|---------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 1.                Create new raw material masters (PURC's).                                                   | X            |         |
|                                                                                                          |         |         |
| 2.                Extend existing raw material masters.                                                       | X            |         |
|                                                                                                          |         |         |
| 3.                Create new LEER material masters (i.e., Returnable binis).                                  | X            |         |
|                                                                                                          |         |         |
| 4.                Extend existing LEER material masters.                                                      | X            |         |
|                                                                                                          |         |         |
| 5.                Create new Aqualon material masters.                                                        | X            |         |
|                                                                                                          |         |         |
| 6.                Extend existing Aqualon material masters.                                                   | X            |         |
|                                                                                                          |         |         |
| 7.                Create new functional paper material masters.                                               | X            |         |
|                                                                                                          |         |         |
| 8.                Extend existing functional paper material masters.                                          | X            |         |
|                                                                                                          |         |         |
| 9.                Perform master data cleansing.                                                              | X            |         |
|                                                                                                          |         |         |
| 11.                Project implementations.                                                                   |         | X            |
|                                                                                                          |         |         |
| 12.                Process Remedy tickets (Troubleshooting)                                                   |         | X            |
|                                                                                                          |         |         |
| 13.                Create new process chemical material masters                                               |         | X            |
|                                                                                                          |         |         |
| 14.                Extend existing process chemical material masters.                                         |         | X            |
|                                                                                                          |         |         |
| 15.                Maintain product hierarchy table; assign hierarchy to new material                masters. |         | X            |
|                                                                                                          |         |         |
| 16.                Perform master data cleansing as designated by Hercules.                                   |         | X            |
|                                                                                                          |         |         |
| 17.                Provide Reporting Services.                                                                |         | X            |
|                                                                                                          |         |         |
| 18.                Training and ongoing support of offshore resources                                         |         | X            |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**HERCULES**

**Schedule      E.3**

**Accounts      Payable**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**TABLE      OF CONTENTS**

**1.0** **INTRODUCTION****3**

**2.0** **General      Requirements****3**

**3.0** **Accounts      Payable Processing****4**

**4.0** **AP      - OTHER PROCESSING****7**

**5.0** **EUROPEAN      AP PROCESSING****9**

**6.0** **REPORTING      AND RECORDS RETENTION: (N.A. +****Europe****)****9**

**7.0** **PERFORMANCE      MEASUREMENT & EFFECTIVENESS (N.A. +****Europe****)****10**

**8.0** **MONITOR      / COMMUNICATE SERVICE COMPLIANCE (N.A. +****Europe****)****10**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| 1.0 | INTRODUCTION |
|-----|--------------|

| 2.0 | GENERAL                REQUIREMENTS |
|-----|-------------------------------------|

|   |   |   | **Supplier** | **Hercules** |
|--------|--------|--------|--------------|--------------|

|   | 1      | Understand                all Hercules accounts payable (“AP”) policies and how current processes                and systems map against those policies.                                                                                                                                             | X      |   |
|--------|--------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------|--------|
|   |   | Communicate                any AP issues back to Hercules according to escalation procedures                for                Hercules resolution.                                                                                                                                                              | X      |   |
|   |   | Respond                to Supplier on escalated AP related issues.                                                                                                                                                                                                                                               |   | X      |
|   | 2      | Provide                input to Hercules on AP policy change opportunities, proposed policy                changes, industry direction, and how policy changes will impact                then-current work processes and systems.                                                                               | X      |   |
|   | 3      | Ensure                that existing and new Hercules AP policies are incorporated into                the                systems and processes and desktop procedures.                                                                                                                                           | X      |   |
|   | 4      | Ensure                that Hercules AP established policy guidelines are followed and report                policy exceptions within 24 hours to Hercules.                                                                                                                                                       | X      |   |
|   |   | Respond                to policy exception.                                                                                                                                                                                                                                                                      |   | X      |
|   | 5      | Identify                and resolve issues related to AP work processes.                                                                                                                                                                                                                                         | X      |   |
|   |   | 5.1                Provide guidance and advice to HERCULES on then-current AP work processes                design and potential implications.                                                                                                                                                                   | X      |   |
|   |   | Approve                any AP work process changes.                                                                                                                                                                                                                                                              |   | X      |
|   | 6      | Comply                with Hercules AP processes and systems security and access                policies.                                                                                                                                                                                                        | X      |   |
|   |   | Granting                of system access.                                                                                                                                                                                                                                                                        |   | X      |
|   | 7      | Drive                continuous improvement of the work processes, documentation, and                Services.                                                                                                                                                                                                   | X      |   |
|   |   | Review                and approve any significant process changes.                                                                                                                                                                                                                                               |   | X      |
|   | 8      | Support                Hercules internal audit and third-party audits to ensure compliance                with                existing Hercules and US GAAP rules and requirements in accordance                with                Section 9.4 and 15.7 of the Agreement.                                       | X      |   |
|   | 9      | Prepare                and maintain the process and testing documentation, as well as providing                testing required by the Sarbanes-Oxley Act 2002, in accordance with                the                methodologies established by HERCULES.                                                      | X      |   |
|   | 10     | Provide                support processing capabilities in the following languages: North                American                only English, with some French. Europe: English, French, German,                Spanish,                Italian, Dutch, Russian, Swedish, Finnish.                               | X      |   |
|   | 11     | Provide                support processing capabilities for the following hours of operations:                North America ►AP Processing - anytime; problem resolution 8am-5pm EST.                Europe►AP Processing - anytime; problem resolution 9am-6pm Central                European time. | X      |   |
|   | 12     | Provide                support process capabilities in accordance with the monthly closing                schedule.                                                                                                                                                                                              | X      |   |
|   |   | Approve                accounts payable accrual and transmit to appropriate party for                posting.                                                                                                                                                                                                    |   | X      |

|   | **3.1** | **Manage                  Document Receipt and Scanning**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |   |   |
|--------|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------|--------|
|   |    | 1.                  Receive and process vendor invoices, source documents, EDI payment                  files                  and electronic files.                                                                                                                                                                                                                                                                                                                                                                                                            | X      |   |
|   |    | 2.                  Open vendor related documents, record receipt, and sort based on                  process                  requirements.                                                                                                                                                                                                                                                                                                                                                                                                                    | X      |   |
|   |    | -Take                  action on non-invoice documents (i.e., statements, address change                  notifications).                                                                                                                                                                                                                                                                                                                                                                                                                                       | X      |   |
|   |    | 3.                  Perform required audit and review functions to verify adequacy                  of source                  document prior to processing.                                                                                                                                                                                                                                                                                                                                                                                                    | X      |   |
|   |    | -Check                  Purchase order quoted on invoice, remit to address, ship to address                  and                  sold to address are readable.                                                                                                                                                                                                                                                                                                                                                                                                 | X      |   |
|   |    | -Resolve                  unreadable documents                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | X      |   |
|   |    | -Check                  VAT registration number                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | X      |   |
|   |    | -VAT                  charged correctly                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | X      |   |
|   |    | 4.                  Return documents not meeting requirements within 2 business days                  to                  appropriate parties, providing details of policy                  non-compliance.                                                                                                                                                                                                                                                                                                                                                     | X      |   |
|   |    | 5.                  Park and scan returned documents                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            | X      |   |
|   |    | 6.                  Send invoices to country of origin (if required by Law).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | X      |   |
|   |    | 7.                  Present non-purchase order documents for processing and                  authorization.                                                                                                                                                                                                                                                                                                                                                                                                                                                     | X      |   |
|   |    | 8.                  Establish controls for verification of all documents                  scanned.                                                                                                                                                                                                                                                                                                                                                                                                                                                              | X      |   |
|   |    | 9.                  Coordinate storage, filing, and retrieval of source document in                  accordance                  with Hercules policies.                                                                                                                                                                                                                                                                                                                                                                                                        | X      |   |
|   |    | 10.                  Provide original source documents to Hercules within 2 business                  days upon                  request.                                                                                                                                                                                                                                                                                                                                                                                                                       | X      |   |
|   | **3.2** | **Verify                  and Process Invoices**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |   |   |
|   |    | 1.                  Process invoice transactions in accordance with Hercules policy                  guidelines, including the approved purchase order to invoice matching                  technique (e.g., two- or three-way match).                                                                                                                                                                                                                                                                                                                          | X      |   |
|   |    | DOA                  approval process for non-purchase order invoices (North                  America).                                                                                                                                                                                                                                                                                                                                                                                                                                                         | X      |   |
|   |    | Maintain                  direct posting database (EUR) as pre-approval of Non-purchase order                  invoices (i.e., Regional buyers).                                                                                                                                                                                                                                                                                                                                                                                                                |   | X      |
|   |    | Processing                  of Non-purchase order invoices, in accordance with DPD.                                                                                                                                                                                                                                                                                                                                                                                                                                                                             | X      |   |
|   |    | 2.                  Manage process to request the check to be printed and mailed, including                  requests for immediate checks and special handling (i.e., overnight                  requirements, return to vendor/field etc.).                                                                                                                                                                                                                                                                                                                   | X      |   |
|   |    | 3.                  Develop vendor-specific rules in accordance with Hercules policy                  guidelines.                                                                                                                                                                                                                                                                                                                                                                                                                                               | X      |   |
|   |    | 4.                  Set up/maintain recurring transactions for processing (for example:                  rent                  and utility payments, consolidated invoice uploads etc.).                                                                                                                                                                                                                                                                                                                                                                        | X      |   |
|   |    | 5.                  Resolve un-invoiced receipts.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | X      |   |
|   |    | 6.                  Process all immediate check requests in accordance with Hercules                  Check                  Request and Expedited Payment Policies.                                                                                                                                                                                                                                                                                                                                                                                            | X      |   |
|   |    | 7.                  Audit, correct, add, and process garnishment transactions.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | X      |   |
|   |    | 8.                  Park invoices which cannot be posted.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | X      |   |
|   |    | 9.                  Follow-up on parked / blocked invoices after five (5) working days                  +                  Update IXOS (i.e., the scanning system)                                                                                                                                                                                                                                                                                                                                                                                              | X      |   |
|   | **3.3** | **Resolve                  Exceptions**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |   |   |
|   |    | 1.                  Present to Hercules resolution authorities and invoice exceptions                  in                  accordance with Hercules policies.                                                                                                                                                                                                                                                                                                                                                                                                   | X      |   |
|   |    | 2.                  Research, resolve, and correct EDI file and all other electronic                  payment                  method exceptions immediately.                                                                                                                                                                                                                                                                                                                                                                                                   | X      |   |
|   |    | 3.                  Work with Hercules third-party payment processor if required to                  resolve                  exception items.                                                                                                                                                                                                                                                                                                                                                                                                                  | X      |   |
|   |    | 4.                  Perform exception resolution on invoices and payments within one                  (1)                  business day.                                                                                                                                                                                                                                                                                                                                                                                                                        | X      |   |
|   |    | 5.                  Track all invoice and payment exceptions through                  resolution.                                                                                                                                                                                                                                                                                                                                                                                                                                                               | X      |   |
|   |    | 5A.                  Return parked documents not meeting requirements, providing details                  of                  non-compliance within 2 business days to Hercules                                                                                                                                                                                                                                                                                                                                                                                 | X      |   |
|   |    | 6.                  Return parked invoices to internal / external vendors with cover                  letter                  identifying the issues for resolution.                                                                                                                                                                                                                                                                                                                                                                                            |   | X      |
|   |    | 7.                  Resolve un-invoiced direct debits, by contacting the vendors and                  requesting copies of invoices.                                                                                                                                                                                                                                                                                                                                                                                                                            | X      |   |
|   |    | 8.                  Process the approved parked documents, provided that the work item is                  returned to the AP representative.                                                                                                                                                                                                                                                                                                                                                                                                                   | X      |   |
|   |    | 9.                  Workflow administrator activities : a.                  Monitor all work items in SAP Inboxes,b.                  Forward work items on request to other inboxesc.                  Retrieve original invoices on request of AP representatives in                  order to                  return it to the vendors and delete work items accordingly.d.                  Check the validity of the work items to be deletede.                  Report all work items to be deleted and allocate it to                  categories. | X      |   |
|   | **3.4** | **Process                  Payments (Disbursements)**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |   |   |
|   |    | 1.                  Perform pre-disbursement review as required by Hercules policies                  (e.g.,                  audit of processed documents).                                                                                                                                                                                                                                                                                                                                                                                                    | X      |   |
|   |    | 2.                  Prepare payment proposal file according to Hercules                  policies.                                                                                                                                                                                                                                                                                                                                                                                                                                                              | X      |   |
|   |    | 2A                  Approves payment proposal.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |   | X      |
|   |    | 2C                  Prepare payment settlement.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | X      |   |
|   |    | 2D                  Approve payment settlement and transmit to bank.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |   | X      |
|   |    | 2E                  Complete foreign draft payment process                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |   | X      |
|   |    | 2f                  Complete manual check process                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |   | X      |
|   |    | 3.                  Audit high-dollar transactions as defined by Hercules policy. This                  shall                  be completed prior to execution of settlement.                                                                                                                                                                                                                                                                                                                                                                                   |   | X      |
|   |    | 4.                  Audit, track, and resolve duplicate payments in accordance with                  Hercules                  policies.                                                                                                                                                                                                                                                                                                                                                                                                                        | X      |   |
|   |    | 5.                  Manage all other disbursement-related activity, including returned                  checks.                                                                                                                                                                                                                                                                                                                                                                                                                                                 |   | X      |
|   |    | 6.                  Process all customer refund checks in accordance with Hercules                  policies.                                                                                                                                                                                                                                                                                                                                                                                                                                                   | X      |   |
|   |    | 7.                  Reconcile settlement totals to file transmission totals.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |   | X      |
|   |    | 8.                  Reconcile all checks and accounts as required by Hercules.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | X      |   |
|   |    | 9.                  Maintain a schedule of unpaid items and report items that should                  be                  adjusted to Hercules.                                                                                                                                                                                                                                                                                                                                                                                                                 | X      |   |
|   |    | 10.                  Hercules owns payment parameters                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |   | X      |
|   | **3.5** | **Set                  up and Monitor Vendor Master File**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |   |   |
|   |    | 1.                  Create and maintain vendor master data in SAP including general                  data,                  accounting data (including 1099 designation) and purchasing data                  according                  to Hercules policies.                                                                                                                                                                                                                                                                                                  | X      |   |
|   |    | For                  all new vendor master files, create a W9                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | X      |   |
|   |    | 2.                  Complete vendor set-up/change maintenance.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |   |   |
|   |    | 3.                  Follow up with vendor to obtain missing information or bank                  details.                                                                                                                                                                                                                                                                                                                                                                                                                                                       | X      |   |
|   |    | 3.                  Perform client daily vendor master audit.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | X      |   |
|   |    | 4.                  Provide support for issues involving vendor liens and/or other                  legal                  issues.                                                                                                                                                                                                                                                                                                                                                                                                                              | X      |   |
|   |    | 5.                  Utilize current or comparable automated authorization programs                  to set up                  vendor master including, the financial and procurement material                  master                  view.                                                                                                                                                                                                                                                                                                                   | X      |   |
|   |    | 6.                  Adhere to Hercules policy as it relates to vendor master                  set-up.                                                                                                                                                                                                                                                                                                                                                                                                                                                           | X      |   |
|   |    | 7.                  Contact buyer for clarification on payment terms if                  needed.                                                                                                                                                                                                                                                                                                                                                                                                                                                                | X      |   |
|   |    | 8.                  Verify vendors (including new vendors and, when requested by Hercules,                  existing vendors) are in compliance with applicable Law, including                  country                  specific legal requirements such as Denial Vendor List as applicable                  for                  the U.S.                                                                                                                                                                                                                    | X      |   |
|   | **3.6** | **Respond                  To Inquiries**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |   |   |
|   |    | 1.                  Receive, track, research, and resolve (action and/or escalate)                  inquiries                  (internal and external) within 1 business day.                                                                                                                                                                                                                                                                                                                                                                                   | X      |   |
|   |    | 2.                  Track escalated inquiries through resolution.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | X      |   |
|   |    | 2A                  Respond to escalated inquiries sent to Hercules                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |   | X      |
|   |    | 3.                  Monitor all received reminders & queries. Record all reminders and                  queries in the R&Q database for later reference and                  analysis.                                                                                                                                                                                                                                                                                                                                                                  | X      |   |
|   |    | 3.                  Provide inquiry tools.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | X      |   |
|   |    | 4.                  Support Hercules initiatives concerning inquiry tool utilization                  and                  process change during the Term.                                                                                                                                                                                                                                                                                                                                                                                                      | X      |   |

|   | **4.1**  | **Month-End                  Closing**                                                                                                                                                                                                                                                                                |                                                |   |
|--------|----------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------|--------|
|   |     | 1.                  Prepare journal entries (including, accruals and missing                  entries).                                                                                                                                                                                                               | X                                                   |   |
|   |     | 1A.                  Approve journal entries                                                                                                                                                                                                                                                                          |                                                | X      |
|   |     | 2.                  Prepare and maintain audit schedules.                                                                                                                                                                                                                                                             | X                                                   |   |
|   |     | 3.                  Reconcile associated accounts (e.g., accruals, payables, and general                  ledger accounts).                                                                                                                                                                                           |                                                | X      |
|   |     | 4.                  Analyze variances in accordance with Hercules policy                  guidelines.                                                                                                                                                                                                                 |                                                | X      |
|   |     | 5.                  Research and resolve balance sheet/income statement                  issues.                                                                                                                                                                                                                      |                                                | X      |
|   |     | 6.                  Receive, track, and resolve inquiries.                                                                                                                                                                                                                                                            |                                                | X      |
|   |     | 7.                  Complete month-end close procedures in accordance with Hercules                  policy                  guidelines.                                                                                                                                                                              |                                                | X      |
|   |     | 8.                  Provide Hercules an overview of the parked documents per balance                  key date,                  including reasons of the parking as well as advising the A&R if an                  accrual is to be built up.                                                                   | X                                                   |   |
|   |     | 9.                  Provide Hercules an overview of the debit balances on vendor accounts,                  including advising the A&R to build up an accrual.                                                                                                                                                    | X                                                   |   |
|   |     | 10.                  Check PO’s created with allocation to multiple cost centers, for which the                  invoice receipt (“IR”) is missing (goods receipt (“GR”) is done with no                  value) and advice A&R to set-up an accrual if                  necessary. | X                                                   |   |
|   | 4.2      | Bank                  Account Reconciliations.                                                                                                                                                                                                                                                                        |                                                |   |
|   |     | 1.                  Analyze and resolve variances in accordance with Hercules policies                  (includes clearing items in contra-account).                                                                                                                                                                  | X                                                   |   |
|   |     | 2.                  Track unclaimed property (e.g., vendor checks not cashed).                                                                                                                                                                                                                                        | X                                                   |   |
|   |     | 3.                  Provide cleared check copies as requested.                                                                                                                                                                                                                                                        | X                                                   |   |
|   |     | 4.                  Issue stop payments and voids.                                                                                                                                                                                                                                                                    | X                                                   |   |
|   |     | 5.                  Check positive pay on daily basis.                                                                                                                                                                                                                                                                | X                                                   |   |
|   | **4.3**  | **Accounts                  Payable - Miscellaneous (N.A. + EUROPE)**                                                                                                                                                                                                                                                 |                                                |   |
|   |     | 1.                  Reconcile and distribute suspense account items in accordance with                  Hercules policy.                                                                                                                                                                                              | X                                                   |   |
|   |     | 2.                  Reconcile accounts payable sub-ledger to general ledger                  balances.                                                                                                                                                                                                                | X                                                   |   |
|   | **4.4**  | **AP                  System Table Maintenance (N.A. + EUROPE)**                                                                                                                                                                                                                                                      |                                                |   |
|   |     | 1.                  Maintain (SAP and Lotus Notes) system tables providing processing                  tolerances and guidelines for invoice processing, invoice matching,                  EDI                  processing, print processing, etc.                                                              |                                                | X      |
|   | **4.5**  | **Signatory                  File Management (N.A. + EUROPE)**                                                                                                                                                                                                                                                        |                                                |
|   |     | 1.                  Develop schedules and perform monthly audit of signatory file additions,                  deletions, and changes.                                                                                                                                                                                 |                                                | X      |
|   |     | 2.                  Research and resolve audit findings.                                                                                                                                                                                                                                                              |                                                | X      |
|   | **4.6**  | **Procurement                  Card Processing**                                                                                                                                                                                                                                                                      |                                                |   |
|   |     | 1.                  Upload P-Card distributions to the general ledger.                                                                                                                                                                                                                                                | As                  described throughout Schedule E |
|   |     | 2.                  Balance general ledger, accounts payable, and other system input/export                  interface files.                                                                                                                                                                                         | As                  described throughout Schedule E |
|   | **4.8**  | **Debit                  Balances Management (N.A. + Europe)**                                                                                                                                                                                                                                                        |                                                |   |
|   |     | 1.                  Identify debit balances by vendor.                                                                                                                                                                                                                                                                | X                                                   |   |
|   |     | 2.                  Collect debit balances in accordance with Hercules                  policies.                                                                                                                                                                                                                     | X                                                   |   |
|   |     | 3.                  Negotiate alternative payment plans with vendors in accordance                  with                  Hercules policy. Obtain Hercules approval.                                                                                                                                                  |                                                | X      |
|   |     | 4.                  Prepare source documentation for Hercules legal review.                                                                                                                                                                                                                                           | X                                                   |   |
|   |     | 5.                  Research and resolve issues and inquiries regarding collection                  payments.                                                                                                                                                                                                         | X                                                   |   |
|   |     | 6.                  Prepare and submit collection adjustments.                                                                                                                                                                                                                                                        | X                                                   |   |
|   |     | 7.                  Review and approve any collection adjustments                                                                                                                                                                                                                                                     |                                                | X      |
|   | **4.9**  | **Statement                  Auditing (N.A. + Europe)**                                                                                                                                                                                                                                                               |                                                |   |
|   |     | 1.                  Request statements from vendors.                                                                                                                                                                                                                                                                  | X                                                   |   |
|   |     | 2.                  Research outstanding credits.                                                                                                                                                                                                                                                                     | X                                                   |   |
|   |     | 3.                  Perform reclamation procedures for outstanding credits.                                                                                                                                                                                                                                           | X                                                   |   |
|   |     | 4.                  Support post payment audit vendor.                                                                                                                                                                                                                                                                | X                                                   |   |
|   | **4.11** | **Escheatment                  Function**                                                                                                                                                                                                                                                                             |                                                |   |
|   |     | 1.                  Research, take action upon, and/or escalate aged accounts payable                  transaction issues in preparation for escheat processing.                                                                                                                                                      | X                                                   |   |
|   |     | 2.                  Determine potential (e.g., unclaimed) property to be reported in                  accordance with Hercules policy.                                                                                                                                                                                | X                                                   |   |
|   |     | 3.                  Research and determine property owner.                                                                                                                                                                                                                                                            | X                                                   |   |
|   |     | 4.                  Contact unclaimed property owners.                                                                                                                                                                                                                                                                | X                                                   |   |
|   |     | 5.                  Determine whether amounts due have been paid or whether unclaimed                  property                  can be returned to owner.                                                                                                                                                            | X                                                   |   |
|   |     | 6.                  Create and maintain a database of owners contact                  information.                                                                                                                                                                                                                    | X                                                   |   |
|   |     | 7.                  Determine legal escheat reporting requirements and deadlines for                  remitting                  unclaimed property.                                                                                                                                                                  | X                                                   |   |
|   |     | 8.                  Prepare escheatment schedules.                                                                                                                                                                                                                                                                    | X                                                   |   |
|   |     | 9.                  Prepare a reconciliation of the unclaimed property liability account                  to                  determine adjustments needed to the account.                                                                                                                                            | X                                                   |   |
|   |     | Hercules                  will approve the checks to be escheated. Hercules will file the                  escheatment return.                                                                                                                                                                                        |                                                | X      |
|   | **4.12** | **Accounts                  Payable Weekly Cash Forecast (N.A. + Europe)**                                                                                                                                                                                                                                            |                                                |   |
|   |     | 1.                  Notify treasury of any large (e.g. greater than 500,000) unusual                  payments.                                                                                                                                                                                                       | X                                                   |   |

|   | **5.1** | **VAT                and Other Special Processes**                                                                                                                                                                                                                          |   |   |
|--------|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------|--------|
|   |    | 1.                Accounts payable to identify the need of a new VAT tax rate. This                is then                forwarded to the VAT/Intrastat group to follow-up (e.g., setup and                enter                VAT ID (if new vendor) and VAT tax rates). | X      |   |
|   |    | 2.                Follow EU Directive and other applicable Law for invoice requirements                    provided by VAT/Intrastat group (for applicable                countries).                                                                                       | X      |   |

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|   | **6.1** | **Reporting**                                                                                                                                                                                               |   |   |
|--------|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------|--------|
|   |    | 1.                Perform standard reporting requirements as defined in Attachment                A.                                                                                                        | X      |   |
|   |    | 2.                Provide ad hoc reports as requested by Hercules.                                                                                                                                          | X      |   |
|   | **6.2** | **Records                Retention**                                                                                                                                                                        |   |   |
|   |    | 1.                Retain source documentation and reports: hard copies, CD ROM, Fiche,                Film,                and Imaging, in accordance with Hercules policies and                procedures. | X      |   |
|   |    | 2.                Provide scanned document images for source documentation through                an                electronic imaging system.                                                              | X      |   |
|   |    | 3.                Retrieve archived reports and documentation as requested by                Hercules.                                                                                                      | X      |   |
|   |    | 4.                Maintain documentation in accordance with Hercules policies and                procedures.                                                                                                | X      |   |
|   |    | 5.                Dispose of documentation in accordance with Hercules policies and                procedures.                                                                                              | X      |   |

| 7.0 | PERFORMANCE                MEASUREMENT & EFFECTIVENESS (N.A. +                EUROPE) |
|-----|-------------------------------------------------------------------------------------------|

|   |   | 1.                Provide consistent metrics and AP process performance information                as                defined in this document, including reports identified in Schedule                R.                                       | X |   |
|--------|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---|--------|
|   |   | 2.                Provide explanations relative to performance levels, root-cause analyses,                corrective measures planned, etc. as requested by                HERCULES.                                                           | X |   |
|   |   | 3.                Monitor and report performance and service levels, using agreed-upon                measurement processes, tools, and methodologies.                                                                                          | X |   |
|   |   | 4.                Review existing processes to evaluate accounts payable process performance                and work with Hercules management to develop action plans to improve                upon                current performance levels. | X |   |

| 8.0 | MONITOR                / COMMUNICATE SERVICE COMPLIANCE (N.A. +                EUROPE) |
|-----|----------------------------------------------------------------------------------------|

|   |   | 1.                Continuously audit the adherence to Hercules accounts payable accounting                rules and requirements.                   | X |   |
|--------|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------|---|--------|
|   |   | 2.                Facilitate Hercules audit of accounts payable processes, including                compliance with defined rules and requirements. | X |   |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**HERCULES**

**Schedule      E.4A**

**Order      to Invoice (OTI)**

**North      America**

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**I.      INTRODUCTION** **3**

**II.      GENERAL REQUIREMENTS** **3**

**III.      AQUALON DIVISION** **4**

**1.0** **DOMESTIC      ORDER ENTRY ( Customer Already Exists)****4**

**2.0** **EXPORT      ORDER ENTRY****8**

**3.0** **INTER-COMPANY      ORDER ENTRY****12**

**4.0** **INVOICING****13**

**5.0** **ELECTRONIC      DATA INTERCHANGE - EDI****17**

**6.0** **PRICING****18**

**7.0** **TRANSPORTATION****20**

**8.0** **CUSTOMER      COMPLAINT PROCESS****22**

**9.0** **CUSTOMER      MASTER DATA****23**

**10.0** **HANDLING      OF SMALL ACCOUNTS (Inside Sales)****24**

**III.      PTV Division** **24**

**1.0** **THIRD      PARTY ORDERS****24**

**2.0** **CONTRACT      ADMINISTRATION****25**

**3.0** **Competitive      Prices (CPI - off list pricing)****25**

**4.0** **Payment      of Land and Sea Bills****26**

**5.0** **Deferred      Billing****26**

**IV.      REPORTING AND RECORDS RETENTION** **26**

**V.      PERFORMANCE MEASUREMENT AND EFFECTIVENESS** **27**

**VI.      MONITOR AND COMMUNICATE SERVICE COMPLIANCE** **27**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**HERCULES**

**Schedule      E.4B**

**Order      to Invoice (OTI)**

**Europe**

**Aqualon**

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**I.      INTRODUCTION** **4**

**II.      GENERAL REQUIREMENTS** **4**

**III      AQUALON DIVISION - Customer Care Europe** **5**

**I.      Strategic Accounts** **5**

**1.1.** **EU      ORDER ENTRY - Direct order process (Customer Already Exists / Masterdata /      Zpro      correct )****5**

**1.2** **EXPORT      ORDER ENTRY Strategic Accounts order process via Singapore      office****6**

**1.3** **EXPORT      ORDER ENTRY Strategic Accounts Order process for non EU locations (and not      via      S’pore)****8**

**1.4      EXPORT ORDER ENTRY Strategic Accounts** **10**

**Orders      via Moscow office** **10**

1.6      Consignment Accounts - Strategic Accounts12

1.7 EU      ORDER ENTRY13

Handling      of strategic accounts via agents (EU)13

1.8      Handling of strategic accounts via agents (NON EU)15

1.9.      Handling of orders strategic accounts via local warehouses Europe + STO      process17

1.10      Handling of 3rd      party      orders strategic accounts Europe19

Competitive      Prices (CPI - off list pricing)21

Price      Over-ride Process22

II      Handling of agents / distributor orders23

2.1 Handling      of agents / distributor orders (EU)23

2.3      Handling of agents / distributor orders (Non EU)23

2.4      Handling of agents / distributor orders via Moscow office24

2.5      Handling of agents / distributor Tianpu24

Pricing

2.9      Price Over-ride Process25

III      Handling of other direct accounts orders25

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4.1      Orders via Singapore office26

4.3.      Intercie orders Wilmington - Shipment from Europe to South America, or      USA26

4.4.      Pricing28

VI       Other      generic Customer Service processes34

1.      Preship Sample Process, Inspections , Import licenses34

2.      Expedited Freight - Hercules Pays Freight34

3.      Air      Freight Policy - Hercules Pays Freight35

4.      No      Charge Order Policy35

5.      Orders Shipped/Not Billed36

6.      Orders Billed not Released to Accounting36

7.      Manual Invoice - Credit Memo Issuance36

8.      How      to Request a Freight Quote / leadtime37

**(present      European process - adjustments in progress)** **37**

**A.      Preparation of a Customer Complaint/Resolution** **37**

C.      Processing of Returns (not only for complaints)38

**VII.      CUSTOMER MASTER      DATA**

A.      Request for Tax Exemption Certificate39

B.      Update and Maintain Tax Code by Customer & Sales Record for      GST/VAT39

C.      Agent Commissions (Create Master Data File)39

D.      Process for Creating a Sold to/Ship to39

E.      Process for Creating / adjusting a payment condition in SAP40

F.      Salesman Number Changes40

G.      IPC      Changes40

VIII REBATE      PROCESS41

**X      REPORTING AND RECORDS      RETENTION**

2.Record      Retention42

**XI      PERFORMANCE MEASUREMENT AND      EFFECTIVENESS**

**XII      MONITOR AND COMMUNICATE SERVICE COMPLIANCE** **43**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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| 1.1. | EU                ORDER ENTRY - Direct order process |
|------|------------------------------------------------------|

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| 1.2 | EXPORT                ORDER ENTRY Strategic                Accounts  |
|-----|---------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| 1.3 | EXPORT                ORDER ENTRY Strategic                Accounts  |
|-----|---------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| 1.7 | EU                ORDER ENTRY  |
|-----|-------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**2.1**
***Local      Material Mgt.***
**      - calculate re-order quantity**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**2.2      **
***Local      Material Mgt.***
**      - purchase order entry**

| **Bologna                +****Tarragona** | STO                print is checked by CC Spv and then CSR submits STO to MM in                Rijswijk. |
|-------------------------------------------|----------------------------------------------------------------------------------------------------------|
| **Alizay**                                | PO                is created by CS Spv.                                                                  |

**2.3**
***CS      Rep. Rijswijk office***
**      - purchase order review **

**2.4**
***CS      Rep. Rijswijk office***
**      - order entry in SAP**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**2.5**
***Local      Material Mgt.***
**      - check order confirmation**

**2.6**
***Material      Management Department (MM)***
**      - make material available**

**2.7**
***CS      Rep. Local office***
** **
***-***
**      instruct warehouse**

**2.8**
***CS      Rep. Local office***
** **
***-***
**      instruct forwarder**

**2.9**
***Local      Material Mgt.***
**      - notify local warehouse**

**2.10**
***C      S -***
**      automatic inventory booking**

| **Alizay** | material                is booked in "In transit 9999" |
|------------|--------------------------------------------------------|

**2.11**
***CS      Mgt. -***
**      check Goods receipt of local warehouse**

| **Alizay** | a                transfer posting has to be done before allocation of material |
|------------|--------------------------------------------------------------------------------|

**2.12**
**Filing**

***CS***

**2.2**
***Customer      Service Rep.***
**      - receipt of order**

**2.2      **
***Customer      Service Rep.***
**      - order review**

**2.13**
***Customer      Service Rep.***
**      - order review / deviations**

**2.14**
***Customer      Service Rep.***
**      - order entry in SAP**

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**2.15**
***Customer      Service Rep.***
**      - Purchase Order creation**

**2.16**
***CC      Supervisor or oth. CC team member***
**      - 2**
**nd**

**      order and PO check**

**2.17**
***Customer      Service Rep.***
**      - order confirmation**

| - | An                external copy of the order confirmation is sent to the customer only                upon                request or if needed either immediately after order approval or after                confirmation of material availability (see item **2.9**). |
|---|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**2.18**
***Customer      Service Rep.***
**      - PO submission**

**2.19**
***Customer      Service Rep.***
**      - PO confirmation **

**2.20**
***Customer      Service Rep.***
**      - material availability follow up**

|   | a) | if                product is available, receives the Delivery Note and Certificate                of                Analysis (the latter only upon request) from the third party                supplier; |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|   | b) | if                product is not available, informs the customer and/or Sales on when                material is expected to become available and follows up availability                with                third party supplier. |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**2.21**
***Third      Party Supplier / Customer Service Rep.***
**      - arrangement of shipment**

**2.22**
***Customer      Service Rep.***
**      - invoicing**

***PO      placed to third party suppliers***
*:*

| - | ***Intercompany                PO placed to mother company:***                after customs clearance, starts invoicing procedure (Goods Receipt                is                posted by mother company): |
|---|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| - | Third                party suppliers send their invoices directly to the European Shared                Services Center (ESSC) in Rijswijk for checking and payment. In case                invoices are not compliant with POs, ESSC blocks/parks them and sends                them                to the local office for investigation and/or                approval. |
|---|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**2.23**
***Customer      Service Rep.***
**      - filing**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**1.12**
**SCR      process - service related SCR’s**

| 2.2 | EXPORT                ORDER ENTRY |
|-----|-----------------------------------|

**Same      steps as handling of strategic accounts via Singapore      office**
** **

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**2.6      Handling of consignment accounts agents / distributor **

**2.6      Handling of orders ex local stock agents / distributor **

**2.7      Handling of 3**
**rd**

**      party orders agents / distributor **

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**2.10      SCR process - service related SCR’s**

**IV      **
**Handling      of other export orders **

**(all      orders except for strategic accounts)**

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**4.2.      Orders via BDP warehouse **

** **
**      - **

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**.      **
** **

**4.5.      SCR’ s**

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**V      Tasks of Business Support Europe **

**5.1      **
**Business      Support Industry**
** **

|   | 1. | Sample                requests will be submitted to European Sample                Coordinators |
|--------|----|-------------------------------------------------------------------------------------------------|

|   | 2. | SHERA                inquiries |
|--------|----|--------------------------------|

|   | a. | Appropriate                position paper(s) will be send to customer etc subject to enquiry |
|--------|----|----------------------------------------------------------------------------------------------|

|   | b. | Questionnaires                will be discussed / filled together with other functions like SHERA                Mngr.,                Industry Mngr, Sales, etc subject to customer criticality, level                of                detail, etc |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 3. | Literature                request will be submitted to literature room or internet reference                will be                made |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------|

|   | 4. | Pricing                (all steps within expected leadtime |
|--------|----|------------------------------------------------------------|

|   | a. | Receives                price inquiry from agent / distributor (mainly MEA) |
|--------|----|-----------------------------------------------------------------------------|

|   | b. | Checks                target price list in LN teamroom |
|--------|----|--------------------------------------------------------|

|   | c. | Adds                freight cost based on DeRijke website |
|--------|----|-----------------------------------------------------------|

|   | d. | Determines                together with Sales / Sales Mngt and based on input from Agent /                Distr if                price is competitive subject to parameters like industry / regional                /                country pricing, competition, necessity to pick up additional business,                track records with customer, etc |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | e. | If                yes then offer will be issued following standard procedure |
|--------|----|------------------------------------------------------------------------------|

|   | f. | If                no then CPI will be issued to get approval from Sales Mngt / Industry                Manager based on excel form |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------|

|   | g. | Following                approval offer will be issued |
|--------|----|--------------------------------------------------------|

|   | h. | Repr.                ensures follow up take place with agent / distributor where need                in close                cooperation with Sales |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 5. | Availability                prior to order placement |
|--------|----|------------------------------------------------------|

|   | a. | Receives                request to check if material is available |
|--------|----|-------------------------------------------------------------------|

|   | b. | Checks                with Mat Mngt team |
|--------|----|------------------------------------------|

|   | c. | Reverts                to customer, agent / distr and informs on availability, lead time                and                request for order placement |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | d. | Keeps                Customer Service informed where need |
|--------|----|-----------------------------------------------------------|

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|   | 1. | receives                notification from Sales / ESSC / AR / DM regarding customer or agent                which                does not respect payment condition after standard dunning                procedure |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 2. | contacts                customer / agent subject to agreement with sales to ensure payment                will be                effected |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------|

|   | 3. | notifies                ESSC about status |
|--------|----|-------------------------------------------|

|   | 1. | Issues                Credit Apllication form for new customers / adjusted payment conditions |
|--------|----|-----------------------------------------------------------------------------------------------|

|   | 2. | Send                form to ESSC for approval (cc to                Sales) |
|--------|----|----------------------------------------------------------------------------|

|   | 3. | Upon                approval from ESSC inform customer, agent, sales and Customer Service                (to                adjust SAP Masterdata / Zpro) |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 1. | Sales                requests Bus Support Representative to launch technical Service work                request in Lotus Notes Database |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------|

|   | 2. | Repr.                issues request in database |
|--------|----|-------------------------------------------------|

|   | 3. | Coordinates                process incl respect of timelines by either party |
|--------|----|------------------------------------------------------------------------------|

|   | 4. | Receives                feedback from A&D Lab. |
|--------|----|----------------------------------------------------|

|   | 5. | Subject                to criticality / distributor / agent to be informed either Sales                or Bus.                Support Repr.informs requesting party |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|   | 1. | receives                internet request in business email                box |
|--------|----|-------------------------------------------------------------------------------|

|   | 2. | subject                to request will handle themselves or seek advice from                sales |
|--------|----|---------------------------------------------------------------------------------------------------|

|   | 3. | internal                steps like sample request, literature request, etc |
|--------|----|----------------------------------------------------------------------------|

|   | 4. | informs                customer / sales about actions taken |
|--------|----|-------------------------------------------------------------|

|   | 1. | Customer                Care Manager receives request for participation |
|--------|----|-------------------------------------------------------------------------|

|   | 2. | Upon                approval Business Support Representatives will support |
|--------|----|----------------------------------------------------------------------------|

|   | 3. | Coordinate                action forms / follow up where appropriate / requested by Sales |
|--------|----|-------------------------------------------------------------------------------------------|

|   | 5.1.8. | -                Coordinate communication process of product / specification changes                towards distributor / agents including sampling, literature updates,                collection of feedback, etc applying to one                industry |
|--------|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 1. | Receives                input from internal functions (Sales, CCM, IM, etc) |
|--------|----|-----------------------------------------------------------------------------|

|   | 2. | Ensures                that agent / distributor mailing list is actual (lotus notes address                database or alternative) |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------|

|   | 3. | Sends                mailing to agents / distributors in scope |
|--------|----|----------------------------------------------------------------|

|   | 4. | Collects                feedback and informs relevant internal parties (Sales, IM, etc) |
|--------|----|-----------------------------------------------------------------------------------------|

|   | 5.1.9. | -                Maintain address database (agents / distributors and where applicable                direct customers) |
|--------|--------|-------------------------------------------------------------------------------------------------------------------------|

|   | 1. | receives                input from different sources (sales, agent / distributor, customer,                etc) |
|--------|----|-----------------------------------------------------------------------------------------------------------------|

|   | 2. | updates                lotus address database to ensure future mailings will be send to                appropriate contact persons |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------|

|   | 5.1.10. | Pricing                - present process (pricing project in                place) |
|--------|---------|------------------------------------------------------------------------------------|

|   | 1. | Receive                or request input from Sales / Ind Mngt regarding prices |
|--------|----|--------------------------------------------------------------------------------|

|   | 2. | Inform                agents / distributor about price increase for specific industry |
|--------|----|---------------------------------------------------------------------------------------|

|   | 3. | Maintain                / Review industry content distributor / agent price lists to ensure                orders                are processed at appropriate prices |
|--------|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 4. | Liaise                with Customer Service in case of questions about                pricing |
|--------|----|-----------------------------------------------------------------------------------------------|

|   | 5. | Send                agents / distributors industry price lists (where                applicable) |
|--------|----|--------------------------------------------------------------------------------------------------|

|   | 1. | Inform                CSR in case commission percentage has changed following approval                by Distr                Mngt and / or other stakeholders |
|--------|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 2. | Send                payable commission lists (S. Europe) to agents |
|--------|----|--------------------------------------------------------------------|

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|   | b. | completeness                of total number of rebates in SAP versus                agreed |
|--------|----|--------------------------------------------------------------------------------------------|

|   | c. | progress                made versus plan / accrual |
|--------|----|----------------------------------------------------|

|   | d. | be                involved in informing CS to adjust / close rebate                before |
|--------|----|-------------------------------------------------------------------------------------------|

|   | 1. | Receive                agent KPI’s from reporting team |
|--------|----|--------------------------------------------------------------|

|   | 2. | Analyze                KPI’s (leadtime, size or order, a.o) |
|--------|----|-------------------------------------------------------------------|

|   | 3. | Come                up with recommendations towards different stakeholders to improve                /                optimize business structure |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 5.1.14 | -                Prepare bi annual Agent performance                reviews |
|--------|--------|-----------------------------------------------------------------------------|

|   | 1. | see                under section Business Support Generic |
|--------|----|-----------------------------------------------------------|

|   | 5.1.15 | -                Reporting / Analysis / Business Follow up / Maintenance of competitive                data |
|--------|--------|-------------------------------------------------------------------------------------------------------------|

|   | 1. | Issue                (mid)month reports with Now Looks, open orders (subject to                demand) |
|--------|----|--------------------------------------------------------------------------------------------------------|

|   | 2. | Issue                overview status of offers issued |
|--------|----|-------------------------------------------------------|

|   | 3. | Compare                Sales results todate with previous                year, |
|--------|----|--------------------------------------------------------------------------------|

|   | 4. | Submit                comments to Sales Manager subject to Industry demands) |
|--------|----|------------------------------------------------------------------------------|

|   | 5. | Issue                Now Looks + Sales Plan together with industry sales (where applicable                /                agreed with sales) |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------|

|   | 6. | Follow                if indent customers place orders |
|--------|----|--------------------------------------------------------|

|   | 7. | Sample                follow up (content) |
|--------|----|-------------------------------------------|

|   | 8. | Competitive                data maintenance (volumes, prices, etc) subject to industry |
|--------|----|----------------------------------------------------------------------------------------|

**Business      Support Generic - Distributors**
** **

|   | 5.2.1. | -                Forecasting for distributors |
|--------|--------|-----------------------------------------------|

|   | 5.2.2. | Maintain                Lotus Notes address contact database |
|--------|--------|--------------------------------------------------------------|

|   | 5.2.3. | -                Mailings to distributors |
|--------|--------|-------------------------------------------|

|   | 1. | Business                Support Generic receives input from different stakeholders (IM, DM,                CCM,                SCM) regarding generic themes (price increase, packaging changes, etc) |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 2. | BSG                sends generic email / attachment to agents / distributors |
|--------|----|------------------------------------------------------------------------------|

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|   | 1. | Issues                Credit Apllication form for new distributors / adjusted payment conditions |
|--------|----|--------------------------------------------------------------------------------------------------|

|   | 3. | Upon                approval from ESSC inform distributor, DM, sales and Customer Service                (to                adjust SAP Masterdata / Zpro) |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------|

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|   | 4. | Business                Support matches info with prices agreed upon / volumes sold                to |
|--------|----|-------------------------------------------------------------------------------------------------------|

|   | 5. | Business                Support submits file to Distribution Manager for approval |
|--------|----|-----------------------------------------------------------------------------------|

|   | 6. | Upon                approval informs CSR to issue Credit Note |
|--------|----|---------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**All      masterdata changes are archived in file for SOX compliance**
** **

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**H.      Extend Materials in SAP **

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**I.      **
**Synchronize      SAP Zpro and Masterdata**
** **

**.      **

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**VIIII**
**`**
**SAMPLE      PROCESS **

**DIRECT      CUSTOMERS AND AGENTS**

| - | Customer/Agent                places sample order with Sales                Representative |
|---|--------------------------------------------------------------------------------------------|

| - | Sales                Representative completes standard sample order form and sends to                Sample                Administrator |
|---|------------------------------------------------------------------------------------------------------------------------------------------|

| - | Sample                Administrator coordinates the shipment of the sample with the Sample                Room                in Zwijndrecht, AWT Duesseldorf or                Alizay |
|---|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| - | Sample                Room confirms the shipment to the original requester of the sample                and to                the Sample Administrator |
|---|--------------------------------------------------------------------------------------------------------------------------------------------------------|

| - | On                a monthly basis excel file with pivot table options will be made                available                (for all sales representatives and business support) in a team                room |
|---|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**DISTRIBUTORS**

| - | Distributors                will place sample orders in standard format directly with the Sample                Administrator, and will send a copy of the sample request to the                appropriate Sales Representative/Business Support (see notes                below) |
|---|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| - | Sample                Administrator coordinates the shipment of the sample with the Sample                Room                in Zwijndrecht, AWT Duesseldorf or                Alizay |
|---|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| - | Sample                Room confirms the shipment to the original requester of the sample                and to                the Sample Administrator |
|---|--------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**HERCULES**

**Schedule      E.4C**

**Order      to Invoice (OTI)**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**I.      INTRODUCTION** **3**

**II.      GENERAL REQUIREMENTS** **3**

**II.      Aqualon in Process** 

**III.      PT&V Division** **4**

**1.0** **ORDER      ENTRY****4**

**1.1**
**        Order entry , including distributors**

| **2.0** | **CONTRACT                ADMINISTRATION…………………………………………………………8** |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **3.0** | **DISTRIBUTOR**** ****DISCOUNTS****…****…………………………………………………………8** |
|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| ** 5.0** | **PRICING                AND FREIGHT ACCRUAL ADMINISTRATION………………..****.9** |
|---------------|-----------------------------------------------------------------------------------------------------------------|

|   | **5.1****Pricing                Adminstration** |
|--------|-------------------------------------------------|

| **6.0** | **REBATE                ADMINISTRATION…………………………………………………10** |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**7.0** **WAREHOUSE      REPLENISHMENT (finished goods)………………….****…10**** **

**8.0      CUSTOMER COMPLAINT PROCESS…………………………………………11**

**IV.      REPORTING AND RECORDS RETENTION    11**

**V.      PERFORMANCE MEASUREMENT AND EFFECTIVENESS** **14**

**VI.      MONITOR AND COMMUNICATE SERVICE COMPLIANCE** **15**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| 1.0 | ORDER                ENTRY |
|-----|----------------------------|

|   | 1. | create                / maintain customer masterdata (sold-to, ship-to, ZPRO, partner                functions) |
|--------|----|-----------------------------------------------------------------------------------------------------------------|

|   | 2. | Receive                order via fax, phone, mail, |
|--------|----|----------------------------------------------------|

|   | 3. | Review                order for completeness: P.O. Number, product, quantity, requested                delivery                date, ship to, (11check points in total) |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 4. | Pull                applicable zpro |
|--------|----|-------------------------------------|

|   | 5. | Enter                order into SAP |
|--------|----|-------------------------------------|

|   | 6. | Print order                acknowledgement |
|--------|----|-------------------------------------------------|

|   | 7. | Review                order details including verification of price (check all orders for                accuracy and pricing (SOX key                controls) |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 8. | Mail                order acknowledgement |
|--------|----|-------------------------------------------|

|   | 9. | process                equipment sales based on ERF                database |
|--------|----|-----------------------------------------------------------------------------|

|   | 10. | send                purchase orders to 3rd party suppliers and progress the                orders |
|--------|-----|---------------------------------------------------------------------------------------------------|

|   | 11. | produce                delivery documents for own production materials and resale stock                from                warehouses |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------|

|   | 12. | prepare                and print shipping papers, including trem cards, COA, packing                list |
|--------|-----|----------------------------------------------------------------------------------------------------------|

|   | 13. | liaison                with transport companies regarding collection dates and                availability |
|--------|-----|------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | 14. | process                return orders / transfers |
|--------|-----|--------------------------------------------------|

|   | 1. | Create                Post Goods Receipts for (third party) Purchase                0rders |
|--------|----|--------------------------------------------------------------------------------------------|

|   | 3. | Monitor                invoices which fail to release to                accounting. |
|--------|----|-------------------------------------------------------------------------------------|

|   | 4. | Obtain                Proof of Delivery from carriers |
|--------|----|-------------------------------------------------------|

|   | 5. | Generates                late invoicing report and follows up with vendors on any delayed                shipment                items |
|--------|----|----------------------------------------------------------------------------------------------------------------------------------------|

|   | 1. | Receive                order |
|--------|----|------------------------------|

|   | 2. | Verify                if customer is a consignment                account |
|--------|----|---------------------------------------------------------------------------|

|   | 3. | Review                order for completeness: P. O. number, product, quantity, requested                delivery date |
|--------|----|-----------------------------------------------------------------------------------------------------------------------|

|   | 4. | Pull                zpro |
|--------|----|--------------------------|

|   | 5. | Create                a PO in case product is 3rd                party vendor |
|--------|----|-------------------------------------------------------------------------------|

|   | 6. | Enter                replenishment order (KB) into SAP |
|--------|----|--------------------------------------------------------|

|   | 7. | Print                order acknowledgement |
|--------|----|--------------------------------------------|

|   | 8. | Review                order details (check all orders for accuracy and pricing (SOX key                controls) |
|--------|----|------------------------------------------------------------------------------------------------------------------|

|   | 9. | Mail                order acknowledgement |
|--------|----|-------------------------------------------|

|   | 1. | Receive                order via e-mail, fax |
|--------|----|----------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | 3. | Determine                if letter of credit will be used |
|--------|----|-----------------------------------------------------------|

|   | 4. | Determine                if trading company will be utilized |
|--------|----|--------------------------------------------------------------|

|   | 5. | Validate                order quantity if containerized |
|--------|----|---------------------------------------------------------|

|   | 6. | Pull                zpro |
|--------|----|--------------------------|

|   | 7. | Enter                order into SAP; manually enter price and freight costs (obtained                from                Logistics partner) |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------------|

|   | 8. | Print                order acknowledgement |
|--------|----|--------------------------------------------|

|   | 9. | Review                order details including price                verification |
|--------|----|---------------------------------------------------------------------------------|

|   | 10. | Create                and courier export documents for customs clearance to shipping                location |
|--------|-----|--------------------------------------------------------------------------------------------------------------|

|   | 1. | Create                a Stock Transport Purchase Order |
|--------|----|--------------------------------------------------------|

|   | 1. | Complete                the Item Overview Screen |
|--------|----|--------------------------------------------------|

|   | 2. | Enter                Header Text if needed |
|--------|----|--------------------------------------------|

|   | 2. | Create                output to print STO for the supplying and receiving                locations |
|--------|----|----------------------------------------------------------------------------------------------------|

|   | 3. | Update                the source list to add the supplying plant. |
|--------|----|-------------------------------------------------------------------|

|   | 4. | Update                PO acknowledgement date and quantity in                STO. |
|--------|----|-----------------------------------------------------------------------------------|

|   | 5. | Display                Delivery Due List and Create Delivery                Document |
|--------|----|--------------------------------------------------------------------------------------|

|   | 6. | Check                partners in the delivery |
|--------|----|-----------------------------------------------|

|   | 7. | Create                a Zero quantity delivery for PT&V going to Logistic partner                DeRijke |
|--------|----|--------------------------------------------------------------------------------------------------------------|

|   | 8. | Complete                the batch selection and picking                process |
|--------|----|--------------------------------------------------------------------------------|

|   | 9. | Automatic                Update to STO with valuation type. |
|--------|----|-------------------------------------------------------------|

|   | 10. | Change                delivery to print shipping papers |
|--------|-----|---------------------------------------------------------|

|   | 11. | Post                Goods Issue - when shipment has departed |
|--------|-----|--------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | 12. | Partial                delivery on STO when batch valuation type on 2nd delivery is not                the same                as 1st delivery. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 1. | Create                debit invoices for contracts |
|--------|----|----------------------------------------------------|

|   | 2. | Process                inventory adjustments for contract                products |
|--------|----|-----------------------------------------------------------------------------------|

|   | 3. | Enter                Consignment (“KE”) order into SAP |
|--------|----|--------------------------------------------------------------------|

|   | 4. | Create                KE delivery note |
|--------|----|----------------------------------------|

|   | 5. | Create                and print invoice |
|--------|----|-----------------------------------------|

|   | 6. | Review                invoice |
|--------|----|-------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | 7. | Mail                invoice to customer |
|--------|----|-----------------------------------------|

|   | 8. | Receives                approvals for any changes to be preformed on                contracts. |
|--------|----|------------------------------------------------------------------------------------------------|

|   | 9. | Perform                additions, modifications, deletions on contracts on a daily                basis |
|--------|----|---------------------------------------------------------------------------------------------------------|

|   | 10. | Interface                with credit to resolve issues |
|--------|-----|--------------------------------------------------------|

|   | 11. | Interacts                with Sales Reps for inventory and pricing                issues |
|--------|-----|------------------------------------------------------------------------------------------|

|   | 1. | Legal                agreement in place, provides products covered, rate % of commission                to be                issued and on what basis |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 2. | Create                agent number in SAP |
|--------|----|-------------------------------------------|

|   | 3. | Enter                % discount in pricing conditions |
|--------|----|-------------------------------------------------------|

|   | 4. | Partner                agent number to respective zpro |
|--------|----|--------------------------------------------------------|

|   | 5. | Run                report ZVPRI202 and get validation of correctness from agent and                distribution mgr. |
|--------|----|----------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**5.1      Pricing Administration:**

|   | 1. | Notified                on Price request from sales via lotus                notes |
|--------|----|------------------------------------------------------------------------------------|

|   | 2. | Notify                Customer / Material master administrator in CSR when material need                to be                extended |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------|

|   | 3. | One                (1) or two (2) approvals are required depending on the business for                price                to be accepted in the system |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 4. | Enter                Price request directly into SAP pricing conditions |
|--------|----|-------------------------------------------------------------------------|

|   | 5. | Review                exception report to monitor timeliness of approval                process |
|--------|----|-------------------------------------------------------------------------------------------------|

|   | 6. | Escalate                delinquent approvals |
|--------|----|----------------------------------------------|

|   | 7. | Notify                Customer Service to update new prices on existing and new                orders |
|--------|----|-------------------------------------------------------------------------------------------------------|

|   | 8. | Maintain                price list based on input from SBU management in price list Lotus                Notes                database |
|--------|----|----------------------------------------------------------------------------------------------------------------------------------------|

|   | 9. | Maintain                corporate pricing in price list Lotus Notes                database |
|--------|----|---------------------------------------------------------------------------------------------|

|   | 10. | Interfaces                with sales to resolve any pricing                issues |
|--------|-----|-----------------------------------------------------------------------------------|

|   | 11. | Run                and review price override report and take appropriate action to correct                pricing conditions in SAP |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------|

**5.2      Freight accrual Administration:**

|   | 1. | Receives                info on rebate agreement with customer from Herc. Sales                department. |
|--------|----|------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | 2. | Set                up rebate agreement in SAP |
|--------|----|-----------------------------------------------|

|   | 3. | Run                rebate report and send out to sales management on quarterly basis                for                review |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------|

|   | 4. | Correct                on a monthly basis the                accrual amount and payment amount to be                equal. |
|--------|----|----------------------------------------------------------------------------------------------------------------------------|

|   | 5. | Adjust                the rebate agreement based on info from sales (manually adjust                retroactieve) |
|--------|----|-------------------------------------------------------------------------------------------------------------------|

|   | 6. | Settle                rebate agreement at end of agreement period based on info from                sales. |
|--------|----|------------------------------------------------------------------------------------------------------------|

|   | 1. | Set                up and maintain MRP data in SAP based on info from and communication                with                Inventory manager. |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------|

|   | a. | Liaison                with suppliers and sister companies re production volumes, forecasts                and                availability |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------|

|   | b. | Liason                with sales on sales forecast |
|--------|----|----------------------------------------------------|

|   | 2. | Create                Purchase Order (PO or STO) for stock replenishment of resale inventories                at plants or warehouses. |
|--------|----|----------------------------------------------------------------------------------------------------------------------------------------|

|   | 3. | Where                applicable, review data on pre loaded tanker shedule from logistic                partner. |
|--------|----|-----------------------------------------------------------------------------------------------------------------|

|   | 4. | Maintain                spreadsheet to keep track of expire                date. |
|--------|----|----------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | 1. | Receive                notification from customer or sales to return                material |
|--------|----|----------------------------------------------------------------------------------------------|

|   | 2. | Determine                if an approved complaint report is available in the PT&V EU Product                Return Lotus Notes database; if so advise customer to return material                in                accordance with complaint report |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 3. | Enter                return order in SAP notating product and quantity to be                returned |
|--------|----|------------------------------------------------------------------------------------------------------|

|   | 4. | Communication                by mail to receiving location (plant ,warehouse or 3rd party vendor                location) |
|--------|----|---------------------------------------------------------------------------------------------------------------------------|

|   | 5. | Organizing                transport with logistic partner |
|--------|----|-----------------------------------------------------------|

|   | 6. | Receiving                location physically receives the                material |
|--------|----|-----------------------------------------------------------------------------------|

|   | 7. | Receiving                Herc. location enters return delivery and post goods issue into                SAP |
|--------|----|-------------------------------------------------------------------------------------------------------------|

|   | 8. | Receiving                3rd                party vendor location informs Herc. CSR that goods are received and                send                (credit) invoice if applicable. |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 9. | CSR                releases the credit invoice to the customer (as instructed in product                return database) |
|--------|----|--------------------------------------------------------------------------------------------------------------------------|

|   | 10. | Print                the invoice |
|--------|-----|----------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | 11. | Review                the invoice for accuracy |
|--------|-----|------------------------------------------------|

|   | 12. | Mail                the credit invoice to the customer when required |
|--------|-----|----------------------------------------------------------------------|

**10.0      Invoicing and crediting**

|   | 1. | review                of the automatic freight accruals in sap, advise                deviations |
|--------|----|--------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | 2. | review                of the automatic freight accruals in sap, advise                deviations |
|--------|----|--------------------------------------------------------------------------------------------------|

|   | 3. | run                billing due list (SOX key controls) |
|--------|----|--------------------------------------------------------|

**11.0      Request extension of material /some master data      maintenance**

|   | 1. | request                new product / pack codes or the extention of existing material                codes |
|--------|----|------------------------------------------------------------------------------------------------------------|

|   | 2. | liaison                with process technology and procurement re source of supply and other                masterdata |
|--------|----|------------------------------------------------------------------------------------------------------------------------|

|   | 3. | update                source list on STO, ZPRO and all sales order partner                functions |
|--------|----|-----------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      E.5**

**INVOICE      TO CASH (ITC)**

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**Table      of Contents**

**1.0** **INTRODUCTION****3**

**2.0** **GENERAL      REQUIREMENTS (N.A. AND EUROPE)****3**

**3.0** **ACCOUNTS      RECEIVABLE (N.A.)****4**

**3.0** **ACCOUNTS      RECEIVABLE (EUROPE)****6**

**4.0** **REVENUE      ACCOUNTING (N.A. & EUR)****10**

**5.0** **CREDIT      PROCESSING (N.A. & EUR)****11**

**6.0** **COLLECTIONS      (N.A. + EUROPE)****13**

**7.0** **CUSTOMER      MAINTENANCE ACTIVITIES (N.A. AND EUROPE)****17**

**8.0** **ESCHEATMENT      (UNCLAIMED PROPERTY) (N.A. ONLY)****17**

**9.0** **BANKRUPTCY      (N.A.)****17**

**9.0** **BANKRUPTCY      (EUROPE)****18**

**10.0** **OTHER      ITC ACTIVITIES (N.A. + EUROPE)****18**

**12.0** **REPORTING      & RECORDS RETENTION (N.A.+ EUROPE)****18**

**13.0** **PERFORMANCE      MEASUREMENT (N.A.+ EUROPE)****19**

**14.0** **MONITOR      AND COMMUNICATE SERVICE COMPLIANCE (N.A.+ EUROPE)****19**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | **Task**                                                                                                                                                                                                                                                                                                                              | **Supplier** | **Hercules** |
|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
|   | 1.                Understand all Hercules ITC policies and how current processes and                systems                map against those policies.                                                                                                                                                                                | X            |         |
|   | 1.1                Communicate any escalated issues back to Hercules for                resolution.                                                                                                                                                                                                                                   | X            |         |
|   | 1.2                Respond to Supplier regarding such escalated issues.                                                                                                                                                                                                                                                               |         | X            |
|   | 2.                Provide input to Hercules on policy change opportunities, proposed                policy                changes, industry direction, and how the policy changes will impact                then-current work processes and Systems.                                                                                 | X            |         |
|   | 3.                Ensure that existing and new Hercules policies are incorporated into                the                systems and processes.                                                                                                                                                                                       | X            |         |
|   | 3A.                Communicate new policies and procedures to Supplier.                                                                                                                                                                                                                                                               |         | X            |
|   | 4.                Ensure that Hercules established policy guidelines are followed and                report                policy exceptions to Hercules within 1 business day of                occurrence.                                                                                                                          | X            |         |
|   | 4A.                Respond to Policy exceptions.                                                                                                                                                                                                                                                                                      |         | X            |
|   | 5.                Identify and resolve issues related to ITC work processes. Provide                guidance and advice to Hercules on the-current work process design                and                potential implications.                                                                                                      | X            |         |
|   | 5A.                Approve any ITC work process change.                                                                                                                                                                                                                                                                               |         | X            |
|   | 6.                Comply with Hercules processes and Systems security and access                policies.                                                                                                                                                                                                                             | X            |         |
|   | 6A.                Grant appropriate System access                                                                                                                                                                                                                                                                                    |         | X            |
|   | 7.                Drive continuous improvement of the work processes, documentation,                and                Services.                                                                                                                                                                                                      | X            |         |
|   | 7A.                Review and approve any significant process changes.                                                                                                                                                                                                                                                                |         | X            |
|   | 8.                Support Hercules internal audit and third-party audit to ensure compliance                with existing Hercules and US GAAP rules and requirements in accordance                with Sections 9.4 and 15.7 of the Agreement.                                                                                       | X            |         |
|   | 9.                Prepare and maintain the process and testing documentation and testing                required by the Sarbanes-Oxley Act 2002, in accordance with the                methodologies established by Hercules.                                                                                                         | X            |         |
|   | 10.                Provide support processing capabilities in the following languages:                North                America only English with some French; Europe: English, French, German,                Spanish, Italian, Dutch, Russian, Swedish, Finnish.                                                                 | X            |         |
|   | 11.                Provide support processing capabilities for the following hours of                operations: North America: 8 AM - 6 PM EST for Customer Contact;                Anytime                for non-customer contact; Europe: 8 AM - 6 PM CET for Customer Contact;                anytime for non-customer contacts. | X            |         |
|   | 12.                Provide support process capabilities in accordance with the monthly                closing schedule.                                                                                                                                                                                                               | X            |         |

|    | **Task**                                                                                                                                                                                                                                                                                          | **Supplier** | **Hercules** |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| **3.1** | **Process                Manual Customer Payments**                                                                                                                                                                                                                                               |         |         |
|    | 1.                Forward all checks received locally to appropriate                lockbox.                                                                                                                                                                                                      |         | X            |
| **3.2** | **Process                Lockbox Payments**                                                                                                                                                                                                                                                       |         |         |
|    | 1.                Receive electronic payment information from bank, prepare, batch,                log, and                update entries and apply cash to customer invoices.                                                                                                                    | X            |         |
|    | 2.                Receive image of check from lockbox provider.                                                                                                                                                                                                                                   | X            |         |
|    | 3.                Audit and balance each electronic file transmission and resolve                exceptions.                                                                                                                                                                                      | X            |         |
|    | 4.                Process electronic payments.                                                                                                                                                                                                                                                    | X            |         |
| **3.3** | **Reconcile                Unapplied Payments**                                                                                                                                                                                                                                                   |         |         |
|    | 1.                Create schedule of charge-backs and unapplied cash exceptions; review                within Supplier’s tolerance limits; escalate to Hercules if outside of                Supplier tolerance limits.                                                                     | X            |         |
|    | 2.                Assist Hercules management in review and approval of chargeback and                unapplied cash exceptions.                                                                                                                                                                   | X            |         |
|    | 2A.                Review and approve exceptions outside of Supplier tolerance                limits                                                                                                                                                                                              |         | X            |
|    | 3.                Provide weekly chargeback and unapplied cash exceptions file to                Hercules.                                                                                                                                                                                        | X            |         |
|    | 4.                Resolve and process unapplied cash based upon research, collaboration                with                collections, and approved management decisions.                                                                                                                        | X            |         |
| **3.5** | **Other                Payment Processing Activities**                                                                                                                                                                                                                                            |         |         |
|    | 1.                Complete or assist in daily reconciliation of cash not                applied.                                                                                                                                                                                                  | X            |         |
|    | 2.                Analyze and clear payments against multiple accounts for a single                customer.                                                                                                                                                                                      | X            |         |
|    | 3.                Enter approved debit and credit memo tax adjustments to customer                accounts.                                                                                                                                                                                       | X            |         |
|    | 4.                Analyze and clear payments offset by customer credit notes and/or                vendor                debit notes.                                                                                                                                                             | X            |         |
|    | Inform                Hercules of provision for reversals of doubtful debt.                                                                                                                                                                                                                       | X            |         |
|    | 4A.                Provide direction for the provision for the reversal of the doubtful                debt.                                                                                                                                                                                      |         | X            |
|    | 5.                Clear payments according to Hercules directions for provision for                reversals of doubtful debt.                                                                                                                                                                    | X            |         |
|    | 6.                Research and provide resolution recommendation for Hercules approval                of                short payments and overpayments greater than tolerance                levels.                                                                                             | X            |         |
|    | 6A.                Hercules to review and notify regarding approval of short payments                and                overpayments greater than tolerance levels.                                                                                                                               |         | X            |
|    | 7.                Process non-trade accounts receivable cash receipts in accordance                with                Hercules policies.                                                                                                                                                         | X            |         |
|    | 8.                Respond to inquiries relating to customer account                reconciliations.                                                                                                                                                                                               | X            |         |
|    | 9.                Escalate written customer communication according to Hercules policy                guidelines.                                                                                                                                                                                 | X            |         |
|    | 9A.                Hercules to respond to Supplier or customer as                appropriate.                                                                                                                                                                                                     |         | X            |
|    | 10.                Prepare and send customer statements based on customer or Hercules                request.                                                                                                                                                                                     | X            |         |
|    | 11.                Reconcile customer account per Hercules policies and                procedures.                                                                                                                                                                                                | X            |         |
|    | 12.                Prepare write-off journal entries and clear payments over/under that                are                within Hercules write-off tolerance levels.                                                                                                                             | X            |         |
|    | 12A.                Hercules to approve journal entries over write-off tolerance                levels                                                                                                                                                                                            |         | X            |
|    | 13.                Create correcting journal entry and clear payment for short payment                due to                rebates.                                                                                                                                                              | X            |         |
|    | 14.                By month end all cash in treasury / cash not applied accounts must                be                applied; all amounts remaining require an explanation.                                                                                                                     | X            |         |
| **3.6** | **Aged                Accounts Receivable**                                                                                                                                                                                                                                                       |         |         |
|    | 1.                Generate aging reports and complete analysis, per Hercules                policies.                                                                                                                                                                                             | X            |         |
|    | 2.                Review reports and analysis with Hercules.                                                                                                                                                                                                                                      | X            |         |
|    | 3.                Respond to Hercules inquiries related to aging analysis.                                                                                                                                                                                                                        | X            |         |
| **3.7** | **Payment                of Commissions to Agents**                                                                                                                                                                                                                                               |         |         |
|    | 1.                Prepare and review weekly commission due proposal Report.                                                                                                                                                                                                                       | X            |         |
|    | 2.                Submit proposed due commissions to Hercules for approval.                                                                                                                                                                                                                       | X            |         |
|    | 2A.                Hercules to review and advise of approval decision                                                                                                                                                                                                                             |         | X            |
|    | 3.                Submit approved commissions proposal to accounts payable to incorporate                in                their payment proposal.                                                                                                                                                | X            |         |
|    | 4.                Resolve any commission payment issues or escalate as                appropriate.                                                                                                                                                                                                | X            |         |
| **3.8** | **Reimbursement                of credit balances to Customers**                                                                                                                                                                                                                                  |         |         |
|    | 1.                Prepare supporting documentation for customer refunds, such as credit                and                rebate notes.                                                                                                                                                           | X            |         |
|    | 2.                Review and process customer refunds under Supplier authority                limits.                                                                                                                                                                                             | X            |         |
|    | 3.                Provide recommendations and supporting documentation for refunds                above                Supplier authority limits to Hercules for approval.                                                                                                                        | X            |         |
|    | 4.                Hercules reviews and communicates decision of customer refunds above                Supplier authority limits.                                                                                                                                                                  |         | X            |
|    | 5.                Submit the request to accounts receivable processor to mark outstanding                credit note for reimbursement.                                                                                                                                                           | X            |         |
|    | 6.                Prepare and review weekly credit memo Report.                                                                                                                                                                                                                                   | X            |         |
|    | 7.                Submit proposed credit memo reimbursement Report to Hercules for                approval.                                                                                                                                                                                       | X            |         |
|    | 8.                Hercules to review and advise of approval decision.                                                                                                                                                                                                                             |         | X            |
|    | 9.                Submit approved credit memo reimbursement proposal to accounts payable                to                incorporate in their payment proposal.                                                                                                                                  | X            |         |
|    | 10.                Resolve any commission payment issues.                                                                                                                                                                                                                                         | X            |         |
| **3.9** | **Management                of ERS (self billing) customers**                                                                                                                                                                                                                                     |         |         |
|    | 1.                Sales or customer notifies Supplier of change to ERS billing and                Supplier                updates customer profile appropriately.                                                                                                                                 | X            |         |
|    | 2.                Verify that customers ERS invoice (self bill) equals Hercules                invoice.                                                                                                                                                                                           | X            |         |
|    | 3.                If customer’s ERS invoice (self bill) differs from Hercules invoice, take                appropriate action to have the ERS invoice (self bill) corrected                by                customer or contact customer service to have invoice                corrected. | X            |         |
|    | 4.                Once payment is received, reconcile any differences within 1 business                day                of receipt.                                                                                                                                                             | X            |         |

| **#**   | **Task**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | **Supplier** | **Hercules** |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| **3.1** | **Process                Manual Customer Payments:**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |         |         |
|    | Cash                in Transit - Cheques mainly apply for UK, France, Germany.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             | X            |         |
|    | 1.                Hercules will forward all locally received checks to the                bank.                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |         |         |
|    | 2.                Cash will be processed per Hercules standard cash application                process.                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | X            |         |
|    | 3.                A quarterly reconciliation is required to identify that all checks                sent to                bank are posted.                                                                                                                                                                                                                                                                                                                                                                                                                                | X            |         |
| **3.2** | **Process                Cash allocation to invoices**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |         |         |
|    | 1.                Receive electronic payment information from bank, prepare, batch,                log, and                update entries and apply cash to customer invoices.                                                                                                                                                                                                                                                                                                                                                                                             | X            |         |
|    | 3.                Audit and balance each electronic file transmission and resolve                exceptions.                                                                                                                                                                                                                                                                                                                                                                                                                                                               | X            |         |
|    | 4.                Process electronic payments according to rules defined for each customer                profile.                                                                                                                                                                                                                                                                                                                                                                                                                                                         | X            |         |
|    | 5.                Allocate amounts paid and open on the treasury clearing account relating                to vendor’s SAP accounts.                                                                                                                                                                                                                                                                                                                                                                                                                                  | X            |         |
|    | 6.                Allocate amounts paid/received and open on the treasury clearing                account                relating to the general ledger accounts.                                                                                                                                                                                                                                                                                                                                                                                                          | X            |         |
|    | 7.                Obtain bank cost specification for documentary and LC payments and                correctly book reclaimable VAT.                                                                                                                                                                                                                                                                                                                                                                                                                                        | X            |         |
| **3.3** | **Reconcile                Unapplied Payments, Prepayments and partial                payments**                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |         |         |
|    | 1.                Create schedule of charge-backs and unapplied cash exceptions; Supplier                to                review within its tolerance limits; inform Hercules to review items                outside of Supplier’s tolerance limits.                                                                                                                                                                                                                                                                                                                | X            |         |
|    | 2.                Assist Hercules management in review and approval of chargeback and                unapplied cash exceptions.                                                                                                                                                                                                                                                                                                                                                                                                                                            | X            |         |
|    | 3.                Provide weekly chargeback and unapplied cash exceptions file to                Hercules.                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | X            |         |
|    | 4.                Resolve and process unapplied cash based upon research and collaboration                with collections.                                                                                                                                                                                                                                                                                                                                                                                                                                                | X            |         |
|    | 5.                Book prepayments with reference pre-payment on the customer payer                account                and inform the credit representative by e-mail, so that blocked orders                waiting for prepayment can be released.                                                                                                                                                                                                                                                                                                                    | X            |         |
| **3.5** | **Other                Payment Processing Activities**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |         |         |
|    | 1.                Complete or assist in daily reconciliation of cash not                applied.                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | X            |         |
|    | 2.                Analyze and clear payments against multiple accounts for a single                customer.                                                                                                                                                                                                                                                                                                                                                                                                                                                               | X            |         |
|    | 3.                Enter approved debit and credit memo adjustments to customer                accounts.                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | X            |         |
|    | 4.                Analyze and clear payments offset by customer credit notes and/or                vendor                debit notes.                                                                                                                                                                                                                                                                                                                                                                                                                                      | X            |         |
|    | 5.                Clear payments according to Hercules directions for provision for                reversals of doubtful debt.                                                                                                                                                                                                                                                                                                                                                                                                                                             | X            |         |
|    | Inform                Hercules of provision for reversals of doubtful debt.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                | X            |         |
|    | Hercules                to provide direction for the provision for the reversal of the                doubtful.                                                                                                                                                                                                                                                                                                                                                                                                                                                            |         | X            |
|    | 6.                Research and provide resolution recommendation for Hercules approval                of                short payments and overpayments greater than tolerance                levels.                                                                                                                                                                                                                                                                                                                                                                      | X            |         |
|    | Hercules                to review and notify Supplier regarding approval of short payments                and                overpayments greater than tolerance levels.                                                                                                                                                                                                                                                                                                                                                                                                   |         | X            |
|    | 7.                Process non-accounts receivable cash receipts in accordance with                Hercules                policies.                                                                                                                                                                                                                                                                                                                                                                                                                                        | X            |         |
|    | 8.                Respond to inquiries relating to customer account                reconciliations.                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | X            |         |
|    | 9.                Escalate written customer communication according to Hercules policy                guidelines.                                                                                                                                                                                                                                                                                                                                                                                                                                                          | X            |         |
|    | Hercules                to respond to Supplier or customer, as appropriate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |         | X            |
|    | 10.                Prepare and send customer statements based on customer or Hercules                request.                                                                                                                                                                                                                                                                                                                                                                                                                                                              | X            |         |
|    | 11.                Reconcile customer account per Hercules policies and                procedures.                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | X            |         |
|    | 12.                Prepare write-off or recovery journal entries and clear payments                over/under that are within Hercules write-off tolerance                levels.                                                                                                                                                                                                                                                                                                                                                                                          | X            |         |
|    | 13.                Create correcting journal entry and clear payment for short payment                due to                rebates.                                                                                                                                                                                                                                                                                                                                                                                                                                       | X            |         |
|    | 14.                Germany - Direct Debit process: Run payment proposal list and submit                to                credit representative for review and input the direct debit list                in bank                Internet program for Hercules GmbH. Supply direct debit documentation                to                Hercules management and request approval to submit file to bank for                collection and process the amounts received. Take action on direct                debits                rejected and inform Hercules management. | X            |         |
|    | 16.                Italy - Riba process: Run payment proposal list and submit to credit                representative for review for Hercules Italy, taking into account                local                payment culture. Create electronic file to be sent to financial                institution in Italy. Obtain Hercules approval. Take action on rejected                Ribas, inform Hercules on rejections and update SAP and obtain wire                payments instead.                                                                                    | X            |         |
|    | 17.                Spain - Remessa process: Run payment proposal list and submit to                credit                representative for review for Hercules Quimica Spain. Create electronic                file to be sent to the local Hercules Spain entity for further processing                with financial institution. Obtain Hercules approval. Take action                on                rejected Remessas, i.e., update SAP and obtain wire payments                instead.                                                                           | X            |         |
|    | 18.                France - BOR/LCR process: process French Bills of Exchange received                via                dedicated PC and send to bank via bank software in order to debit                customers accounts. This process is only done for Bills of Exchange                as                sent by the customers.                                                                                                                                                                                                                                      | X            |         |
|    | Take                action on rejected BOR/LCR, i.e. update SAP and obtain wire payments                instead.                                                                                                                                                                                                                                                                                                                                                                                                                                                           | X            |         |
|    | 19.                By month end all cash in treasury / cash not applied accounts must                be                applied; all amounts remaining require an explanation.                                                                                                                                                                                                                                                                                                                                                                                              | X            |         |
| **3.6** | **Aged                Accounts Receivable**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |         |         |
|    | 1.                Generate aging Reports and complete analysis, per Hercules                policy.                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | X            |         |
|    | 2.                Review reports and analysis with Hercules.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | X            |         |
| **3.7** | **Commission                Payments to Agents**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |         |         |
|    | 1.                Review each quarter which commissions are due for agents.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                | X            |         |
|    | 2.                Request agent to send a debit invoice depending on legal requirements                or                pay out commission credit notes. Obtain Hercules approval before                pay                out.                                                                                                                                                                                                                                                                                                                                           | X            |         |
|    | Hercules                to review and advise of approval decision                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |         | X            |
|    | 3.                Receive and check correctness of commission debit note sent by the                agent.                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | X            |         |
|    | Resolve                any commission payment issues or escalate as appropriate.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | X            |         |
|    | 4.                Book agents debit invoice on a suspense account and clear commission                items                in the receivable books - report to accounts payable the commission                notes                to be booked on the vendor account with clearance to the suspense                account.                                                                                                                                                                                                                                               | X            |         |
|    | 5.                Handle agent’s requests why occasionally commission notes are                reversed.                                                                                                                                                                                                                                                                                                                                                                                                                                                             | X            |         |
|    | 6.                Block commissions for agents who are also distributors and have overdue                invoices to Hercules.                                                                                                                                                                                                                                                                                                                                                                                                                                             | X            |         |
|    | 7.                Keep agent's original debit note for audit purposes and send to the                European entity for local storage if applicable.                                                                                                                                                                                                                                                                                                                                                                                                                      | X            |         |
|    | 8.                Ensure commission is not paid or paid back when Hercules is not paid                by                the final customer.                                                                                                                                                                                                                                                                                                                                                                                                                                | X            |         |
| **3.8** | **Reimbursement                of credit balances to Customers**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |         |         |
|    | 1.                Prepare supporting documentation for customer refunds, such as credit                and                rebate notes.                                                                                                                                                                                                                                                                                                                                                                                                                                    | X            |         |
|    | 2.                Review and process customer refunds under Supplier authority                limits                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | X            |         |
|    | 3.                Provide recommendations and supporting documentation for refunds                above                Supplier authority limits to Hercules for approval.                                                                                                                                                                                                                                                                                                                                                                                                 | X            |         |
|    | 4.                Hercules reviews and communicates decision of customer refunds above                Supplier authority limits.                                                                                                                                                                                                                                                                                                                                                                                                                                           |         | X            |
|    | 5.                Submit the request to accounts receivable processor to mark outstanding                credit note for reimbursement.                                                                                                                                                                                                                                                                                                                                                                                                                                    | X            |         |
|    | 6.                Review weekly credit memo Report.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | X            |         |
|    | 7.                Submit proposed due credit memo reimbursement Report to Hercules                for                approval.                                                                                                                                                                                                                                                                                                                                                                                                                                             | X            |         |
|    | 8.                Hercules to review and advise of approval decision.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |         | X            |
|    | 9.                Submit approved credit memo reimbursement proposal to accounts payable                to                incorporate in their payment proposal.                                                                                                                                                                                                                                                                                                                                                                                                           | X            |         |
|    | 10.                Resolve any commission payment issues.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | X            |         |
| **3.9** | **Management                of ERS (self billing) customers**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |         |         |
|    | 1.                Sales or customer notifies Supplier of change to ERS billing and                Supplier                updates customer profile appropriately.                                                                                                                                                                                                                                                                                                                                                                                                          | X            |         |
|    | 2.                Verify that customers ERS invoice (self bill) equals Hercules                invoice.                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | X            |         |
|    | 3.                If customer’s ERS invoice (self bill) differs from Hercules invoice, take                appropriate action to have the ERS invoice (self bill) corrected                by                customer or contact customer service to have invoice                corrected.                                                                                                                                                                                                                                                                          | X            |         |
|    | 4.                Once payment is received reconcile any differences within 1 business                day                of receipt.                                                                                                                                                                                                                                                                                                                                                                                                                                       | X            |         |

| **#**   | **Task**                                                                                                                                                                                                                                                      | **Supplier** | **Hercules** |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| **4.1** | **Reconciliations**                                                                                                                                                                                                                                           |         |         |
|    | 1.                Prepare balance sheet reconciliations for accounts receivable                accounts.                                                                                                                                                      | X            |         |
|    | 2.                Research and resolve reconciling differences.                                                                                                                                                                                               | X            |         |
|    | 3.                Review and approve accounts receivable account reconciliations in                accordance with Supplier-approval thresholds.                                                                                                              | X            |         |
|    | Enter                confirmation of review in database (current-state is a Lotus Notes                database).                                                                                                                                             | X            |         |
|    | 4.                Provide accounts receivable account reconciliations that exceed Supplier                -approval threshold to Hercules for approval.                                                                                                       | X            |         |
|    | Hercules                review and advises of approval decision for accounts reconciliations                that                exceed Supplier thresholds.                                                                                                   |         | X            |
|    | Enter                confirmation of review in database (current-state is Lotus Notes                database).                                                                                                                                               |         | X            |
|    | 5.                Reconcile the accounts receivable sub-ledgers to the general                ledger.                                                                                                                                                         | X            |         |
|    | 6.                Reconcile commissions payable.                                                                                                                                                                                                              | X            |         |
| **4.2** | **Period                Close**                                                                                                                                                                                                                               |         |         |
|    | 1.                Produce variance analysis Reports to support the close process and                in                accordance with the Service Levels.                                                                                                     | X            |         |
|    | 2.                Prepare detailed account analysis as needed for Hercules management                reviews.                                                                                                                                                 | X            |         |
|    | 3.                Create month end reporting from downloaded SAP data into excel as                prescribed by Hercules.                                                                                                                                    | X            |         |
|    | 4.                Verify and allocate correct business area to open accounts receivable                and                communicate to the area controller for correct Hyperion receivable                reporting                                         | X            |         |
|    | 5.                Review aged accounts receivable and calculate bad debt reserve in                accordance with Hercules guidelines, securing that the calculation                is not                mis-stated by cash on account or cash not applied. | X            |         |
|    | Hercules                to review results of calculation and approve any adjustments to the                reserve.                                                                                                                                           |         | X            |
|    | Supplier                to communicate to Hercules business area and advise Hercules credit                if                business manager does not approve bad debt reserve entry.                                                                        | X            |         |
|    | Upon                approval from Hercules (both Hercules credit and business area),                post                entries as and if necessary.                                                                                                          | X            |         |
|    | 6.                Restate commissions to accounts payables from accounts receivables                per                Hercules guidelines.                                                                                                                   | X            |         |

| **#**   | **Task**                                                                                                                                                                                                                                                               | **Supplier** | **Hercules** |
|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| **5.1** | **Establish                Credit Limits**                                                                                                                                                                                                                             |         |         |
|    | 1.                Assist Hercules in the development of credit ratings, credit limits,                and                related policies and procedures.                                                                                                              | X            |         |
|    | 2.                Receive credit requests / applications and forward to                Supplier.                                                                                                                                                                       |         | X            |
|    | 3.                Obtain information necessary for analysis per Hercules guidelines                (e.g.,                up-to-date sales forecast from Hercules sales, credit rating(s) from                agency reports, etc).                                     | X            |         |
|    | 3.                Supplier to consult with Hercules on how to obtain missing                information.                                                                                                                                                               | X            |         |
|    | Hercules                to respond to Supplier request for information Supplier is unable                to                obtain.                                                                                                                                     |         | X            |
|    | 4.                Perform and provide the analysis to support the approval for credit                requests / applications.                                                                                                                                          | X            |         |
|    | 5.                Approve customer credit limits for amounts within Supplier                threshold.                                                                                                                                                                 | X            |         |
|    | 6.                Provide credit limit recommendations for amounts above Supplier threshold                to Hercules for approval.                                                                                                                                   | X            |         |
|    | Hercules                to review and advise of approval decision for credit limits above                Supplier                thresholds.                                                                                                                           |         | X            |
|    | 7.                Configure credit risk profile and credit limits in                system(s).                                                                                                                                                                         | X            |         |
|    | 9.                Review if payment term is secure and/or appropriate for the geographical                area depending on Hercules policy.                                                                                                                           |         | X            |
|    | If                extended payment terms are requested, ensure necessary approvals                per                Hercules guidelines.                                                                                                                              | X            |         |
|    | Hercules                to approve all extended terms per guidelines.                                                                                                                                                                                                  |         | X            |
|    | 10.                Communicate on credit line/payment term decision to                Hercules.                                                                                                                                                                        | X            |         |
| **5.2** | **Maintain                Credit Limits**                                                                                                                                                                                                                              |         |         |
|    | 1.                Re-evaluate credit limits for customers according to Hercules guidelines                or as requested by Hercules.                                                                                                                                 | X            |         |
|    | 2.                Obtain required credit rating information and perform credit                analysis.                                                                                                                                                                | X            |         |
|    | 9.                Consult Hercules sales for up to date sales forecasts and new credit                ~~applications~~                information, if required.                                                                                                        | X            |         |
|    | Hercules                sales to respond to Supplier request for sales forecast.                                                                                                                                                                                       |         | X            |
|    | 3.                Determine upgrade/downgrade to credit limits for those within                Supplier-approval threshold.                                                                                                                                            | X            |         |
|    | 4.                Approve upgrades/downgrades to credit limits within Supplier-approval                thresholds.                                                                                                                                                     | X            |         |
|    | 5.                Recommend upgrade/downgrade to credit limits to Hercules for approval                of                credit limits outside of Supplier-approval threshold.                                                                                         | X            |         |
|    | Hercules                will review and advise of approval decision for those customers outside                of                Supplier approval threshold.                                                                                                          |         | X            |
|    | 6.                Update credit limits in system(s) upon approval by Hercules and for                those                within Supplier-approval threshold.                                                                                                          | X            |         |
|    | 7.                Recommend options for reducing Hercules risk exposure.                                                                                                                                                                                               | X            |         |
|    | Respond                to recommendation for exposure reduction.                                                                                                                                                                                                       |         | X            |
|    | 8.                Provide credit analysis reporting as required by Hercules.                                                                                                                                                                                           | X            |         |
|    | 10.                Secure proper signature of credit limit in line with authority                level.                                                                                                                                                                | X            |         |
| **5.3** | **Manage                Credit Limits**                                                                                                                                                                                                                                |         |         |
|    | 1.                Identify customers who have exceeded established credit                limits.                                                                                                                                                                       | X            |         |
|    | 2.                Take action on customers exceeding established credit limits according                to                Hercules policy guidelines.                                                                                                                  | X            |         |
|    | 3.                Recommend accounts where credit facilities should be suspended (e.g.,                stop                shipments and/or services) as the result of unsuccessful collection                action                and in consultation with Hercules. | X            |         |
|    | Hercules                to respond to suspended recommendation. Hercules responsible for                approving                stop shipments and/or services.                                                                                                       |         | X            |
|    | 4.                Provide recommendations on changes to selling terms, required security                interests, letters of credit, etc. to minimize Hercules loss from                customers.                                                                    | X            |         |
|    | Hercules                to respond to recommendations. Hercules responsible for approving                changes                to selling terms, required security interests, letters of credit,                etc.                                                  |         | X            |
|    | 5.                Implement approved recommendations.                                                                                                                                                                                                                  | X            |         |
|    | 6.                Document issues for customers whose financial stability is in question                for                potential use in litigation in a bankruptcy action.                                                                                         | X            |         |
|    | 7.                Provide supporting documentation for a bankruptcy action.                                                                                                                                                                                            | X            |         |
|    | Hercules                to file proof of claim for bankruptcy.                                                                                                                                                                                                         |         | X            |
| **5.4** | **Other                Credit Activities**                                                                                                                                                                                                                             |         |         |
|    | 1.                Document and communicate to Hercules internal Hercules policy issues                and                process defects which cause customer credit issues.                                                                                           | X            |         |
|    | 2.                Participate as requested by Hercules on process improvement teams                and new                product or service offering teams.                                                                                                           | X            |         |
|    | 3.                Ensure that no bank account information is entered in the customer                master                without approval from management.                                                                                                            | X            |         |
|    | 4.                Ensure that credit masters are up to date at all times to avoid                risk.                                                                                                                                                                 | X            |         |

| **#**   | **Task**                                                                                                                                                                                                                                                                                                                    | **Supplier** | **Hercules** |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| **6.1** | **Collect                Past Due Accounts**                                                                                                                                                                                                                                                                                |         |         |
|    | 1.                Contact customers to initiate collection activity.                                                                                                                                                                                                                                                        | X            |         |
|    | 2.                Coordinate collaborative collection efforts requiring support from                other                Hercules departments.                                                                                                                                                                              | X            |         |
|    | 3.                Categorize new accounts (for example: high, medium, low                risk).                                                                                                                                                                                                                             | X            |         |
|    | Provide                guidance as necessary for categorization of new accounts.                                                                                                                                                                                                                                            |         | X            |
|    | 4.                Document external and internal discussions regarding collections                matters.                                                                                                                                                                                                                  | X            |         |
|    | 5.                Escalate issues requiring resolution to Hercules within 1 business                day.                                                                                                                                                                                                                    | X            |         |
|    | Hercules                to respond to escalated issues and identify action plan.                                                                                                                                                                                                                                            |         | X            |
|    | 6.                Communicate customer dissatisfaction/complaints (e.g., billing errors,                service problems, etc.) to Hercules within 1 business day.                                                                                                                                                          | X            |         |
|    | Hercules                to respond with appropriate action plan.                                                                                                                                                                                                                                                            |         | X            |
|    | 7.                Manage collection of delinquent accounts for assigned accounts as                defined                by Hercules.                                                                                                                                                                                      | X            |         |
|    | 8.                Produce and send collection notices (dunning letters) and demand                letters                in accordance with Hercules policy guidelines.                                                                                                                                                     | X            |         |
|    | 9.                Invoke and revoke automatic system distribution of collection notices                and                demand letters per Hercules approval.                                                                                                                                                             | X            |         |
|    | Hercules                to approve invoke and revoke of automatic system                distribution.                                                                                                                                                                                                                       |         | X            |
|    | 10.                Prepare electronic collections files and forms for transfer to Hercules                legal department and outside collections contractors.                                                                                                                                                             | X            |         |
|    | Hercules                to approve transfer to Hercules legal or outside collections                contractors.                                                                                                                                                                                                            |         | X            |
|    | Transfer                Hercules approved electronic collections files and forms.                                                                                                                                                                                                                                           | X            |         |
|    | 11.                Track, research, resolve, and document issues and inquiries regarding                collections payments.                                                                                                                                                                                               | X            |         |
|    | 12.                Make collections calls to customers in applicable languages in accordance                with the timing and frequency defined by Hercules.                                                                                                                                                              | X            |         |
|    | 13.                Communicate to Hercules (regional/ branch offices, etc.) customer                balances                and accounts receivable information per request.                                                                                                                                                | X            |         |
|    | 14.                Resolve customer claims and disputes according to Hercules policy                guidelines.                                                                                                                                                                                                             | X            |         |
|    | 15.                Abide by local regulations concerning allowable times and methods                of                making collection calls, lien placement, account cancellation process,                and                other local collection laws in accordance with Section 15.7 of the                Agreement. | X            |         |
|    | 16.                In the event of continued non-contact, escalate to appropriate party                within customer and / or Hercules to expedite response.                                                                                                                                                              | X            |         |
|    | 17.                Discuss Customer payments plans with Hercules management.                                                                                                                                                                                                                                                | X            |         |
|    | Hercules                to review and respond with recommended action regarding payment                plan.                                                                                                                                                                                                                |         | X            |
|    | 18.                Communicate with customers on payments received without specification                (non-allocatable amounts).                                                                                                                                                                                          | X            |         |
|    | 19.                Communicate with Hercules on customers not abiding to set payment                terms.                                                                                                                                                                                                                  | X            |         |
|    | Hercules                to review and respond with recommended action regarding customers                not                abiding to set payment terms.                                                                                                                                                                   |         | X            |
|    | 20.                Identify root cause resolution for non-paid invoices and communicate                with                Hercules as appropriate.                                                                                                                                                                         | X            |         |
|    | 21.                Resolve issues with outstanding credit and debit memos according                to                Hercules policy.                                                                                                                                                                                       | X            |         |
| **6.2** | **Customer                Inquiry and Dispute Management**                                                                                                                                                                                                                                                                  |         |         |
|    | 1.                Receive incoming calls.                                                                                                                                                                                                                                                                                   | X            |         |
|    | 2.                Determine type of call (such as billing, complaint).                                                                                                                                                                                                                                                      | X            |         |
|    | 3.                Update customer file in System with call information.                                                                                                                                                                                                                                                     | X            |         |
|    | 4.                Provide information to the appropriate person to work/resolve the                issue                within 1 business day.                                                                                                                                                                              | X            |         |
|    | 5.                Receive customer communication about a dispute.                                                                                                                                                                                                                                                           | X            |         |
|    | 6.                Document dispute in Collections system.                                                                                                                                                                                                                                                                   | X            |         |
|    | 7.                Stop Dunning Letters on disputed accounts.                                                                                                                                                                                                                                                                | X            |         |
|    | 8.                Monitor disputes to ensure action is being taken on each disputed                item.                                                                                                                                                                                                                    | X            |         |
|    | 9.                Escalate disputed items to Hercules within 1 business day.                                                                                                                                                                                                                                                | X            |         |
|    | Respond                to escalation of disputed item.                                                                                                                                                                                                                                                                      |         | X            |
|    | 10.                Code disputed item according to Hercules guideline.                                                                                                                                                                                                                                                      | X            |         |
|    | 11.                Provide schedule to Hercules for review weekly.                                                                                                                                                                                                                                                          | X            |         |
|    | 12.                Resolve standard disputes using frequently asked questions (FAQs)                and                other approved tools provided by Hercules.                                                                                                                                                           | X            |         |
|    | 13.                Escalate non-standard disputes to Hercules within 1 business day                of                dispute.                                                                                                                                                                                               | X            |         |
|    | 14.                Work with Hercules to resolve non-standard disputes.                                                                                                                                                                                                                                                     | X            |         |
|    | Work                with Supplier to resolve non-standard disputes.                                                                                                                                                                                                                                                         |         | X            |
|    | 15.                Meet with Hercules as requested to review dispute issues.                                                                                                                                                                                                                                                | X            |         |
|    | 16.                Manage all disputes to resolution.                                                                                                                                                                                                                                                                       | X            |         |
|    | 17.                Produce reports of disputes as required by Hercules                                                                                                                                                                                                                                                      | X            |         |
| **6.3** | **Collections                - Litigation and Collection Agencies**                                                                                                                                                                                                                                                         |         |         |
|    | 1.                Create electronic file on overdue accounts.                                                                                                                                                                                                                                                               | X            |         |
|    | 2.                Send file with recommendations to Hercules to determine                placement.                                                                                                                                                                                                                         | X            |         |
|    | Review,                identify and communicate accounts for placement.                                                                                                                                                                                                                                                     |         | X            |
|    | 3.                Notify sales that the account is being placed with an outside collection                agency.                                                                                                                                                                                                           |         | X            |
|    | 4.                Monitor, track, and report the status of collection accounts that                have                been transferred to agent(s) in customer file.                                                                                                                                                       | X            |         |
|    | 5.                Send electronic claim forms to agent(s) when Hercules’ approval has been                obtained.                                                                                                                                                                                                   | X            |         |
|    | 6.                Monitor, track, and report the status of collection accounts where                electronic claim forms have been provided to agent(s).                                                                                                                                                                  | X            |         |
|    | 7.                Receive and process recoveries received by third-party                agent(s).                                                                                                                                                                                                                           | X            |         |
|    | 8.                Update customer master appropriately.                                                                                                                                                                                                                                                                     | X            |         |
|    | 9.                Communicate recovery to Hercules. Obtain approval from Hercules for                agency                charges and provide supporting documentation as requested.                                                                                                                                       | X            |         |
|    | Hercules                to approve any agency charges.                                                                                                                                                                                                                                                                      |         | X            |
|    | Process                the approved transaction.                                                                                                                                                                                                                                                                            | X            |         |
|    | 10.                When the debt is recovered the person responsible for changing the                information in the credit and master maintenance database is advised                to                change to the appropriate risk code.                                                                             | X            |         |
|    | 11.                If the customer requests to do business with Hercules again, Supplier                to                advise of procedure based on Hercules policy.                                                                                                                                                     | X            |         |
| **6.4** | **Collection                Accounting**                                                                                                                                                                                                                                                                                    |         |         |
|    | 1.                Submit collections adjustments and backup documentation to Hercules                per                policy.                                                                                                                                                                                             | X            |         |
|    | 2.                Conduct collections meeting with Hercules monthly.                                                                                                                                                                                                                                                        | X            |         |
|    | 3.                Analyze customer aging accounts and prepare recommendation and supporting                documentation for bad debt or uneconomical to pursue debtors write                offs.                                                                                                                          | X            |         |
|    | 4.                Review bad debt write off recommendation with Hercules on a monthly                basis.                                                                                                                                                                                                                 | X            |         |
|    | 5.                Prepare bad debt write off journal entry for Hercules approval on                a                monthly basis.                                                                                                                                                                                          | X            |         |
|    | Approve                bad debt write off entries.                                                                                                                                                                                                                                                                          |         | X            |
|    | 6.                Reconcile and analyze customers’ open accounts to secure payment,                determine liability, and/or clear outstanding items.                                                                                                                                                               | X            |         |
|    | 7.                Prepare, raise, and submit credit adjustments recommendation to Hercules                for approval.                                                                                                                                                                                                     | X            |         |
|    | Approve                credit adjustments                                                                                                                                                                                                                                                                                   |         | X            |
| **6.5** | **Other                Collection Activities**                                                                                                                                                                                                                                                                              |         |         |
|    | 1.                Monitor and report collection amounts versus budgets.                                                                                                                                                                                                                                                     | X            |         |
|    | 2.                Provide Hercules with best practices and procedures regarding collection                management and modify to fit Hercules specific                requirements.                                                                                                                                       | X            |         |
|    | 3.                File liens in accordance with Hercules policy guidelines.                                                                                                                                                                                                                                                 | X            |         |
|    | 4.                Work with Hercules legal to handle disposition of lien                filings.                                                                                                                                                                                                                            | X            |         |
|    | 5.                Update System(s) for change of account information requests (for                example:                name changes, incorrect addresses, phone number changes).                                                                                                                                         | X            |         |
|    | 6.                Research credits balances and initiate refunds of credit balances                according to Hercules policy.                                                                                                                                                                                            | X            |         |
|    | 7.                Ensure compliance with payment arrangements outside stated terms                (such as                promissory notes) and advise Hercules as appropriate.                                                                                                                                             | X            |         |
| **6.6** | **Deduction                Management**                                                                                                                                                                                                                                                                                     |         |         |
|    | 1.                Receive and scan deduction customer short                payments/documents.                                                                                                                                                                                                                              | X            |         |
|    | 2.                Audit deduction to ensure accuracy (e.g., correct remittance information,                correct account information, amount correct, and only one item per                deduction).                                                                                                                    | X            |         |
|    | 3.                Process corrections identified from audit of deduction.                                                                                                                                                                                                                                                   | X            |         |
|    | 4.                Analyze backup to determine if deduction is valid and within Supplier’s                authority.                                                                                                                                                                                                   | X            |         |
|    | 5.                Provide to Hercules for approval if deduction is valid and dollar                amount                is above Supplier authority.                                                                                                                                                                       | X            |         |
|    | Review                and advise of approval decision of deduction if above Supplier                authority.                                                                                                                                                                                                              |         | X            |
|    | 6.                Respond to customer on those deductions determined to be                invalid.                                                                                                                                                                                                                          | X            |         |
|    | Perform                customer account maintenance related to the deduction as                necessary.                                                                                                                                                                                                                   | X            |         |
|    | 7.                File supporting documentation for processed deductions.                                                                                                                                                                                                                                                   | X            |         |
| **6.7** | **Letters                of Credit and documentary collections**                                                                                                                                                                                                                                                            |         |         |
|    | 1.                Review credit letters for credit security purposes on predefined                points by                Hercules.                                                                                                                                                                                        | X            |         |
|    | 2.                Update Hercules control file and excel sheet with copies of letters                of                credits received.                                                                                                                                                                                    | X            |         |
|    | 3.                Communicate with CS on letters of credit received and approved; request                amendments to letters of credits.                                                                                                                                                                                  | X            |         |
|    | 4.                Release orders for which the letter of credit is received and                approved.                                                                                                                                                                                                                    |         | X            |
|    | 5.                Follow up with the bank on non-paid letters of credits and documentary                collections.                                                                                                                                                                                                        | X            |         |
|    | 6.                Intentionally blank.                                                                                                                                                                                                                                                                                      |         |         |
|    | 7.                Research non-receipt of letter of credit.                                                                                                                                                                                                                                                                 | X            |         |
|    | 8.                Resolve unpaid documentary collections.                                                                                                                                                                                                                                                                   | X            |         |
|    | 9.                Secure bank charges for letters of credit and documentary collections                are                in line with Hercules agreements with the banks.                                                                                                                                                  | X            |         |

|   | **Task**                                                                                                                                                                                                                                                                 | **Hercules** | **Supplier** |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
|   | 1.                Receive a request from the customer service representative (“CSR”) to open                a payer in SAP; enter all information provided, including name of                company,                address, contact name and phone number. | X            |         |
|   | 2.                Set up customer in system, including electronic banking/payment                information.                                                                                                                                                            | X            |         |
|   | 3.                Enter partner payer number to sold-to-party in SAP.                                                                                                                                                                                                    | X            |         |
|   | 4.                Audit customer master record per Hercules policy.                                                                                                                                                                                                      | X            |         |

|   | **Task**                                                                                                                                   | **Supplier** | **Hercules** |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
|   | 1.                Determine annual escheatment dates for each state and develop deliverable                time line.                      | X            |         |
|   | 2.                Analyze and document revenues/funds to be escheated to each state                and                provide to Hercules. | X            |         |
|   | 2A.                Hercules to approve items to be escheated                                                                               |         | X            |
|   | 3.                Prepare and post journal entries for revenue/funds to be                escheated.                                       | X            |         |
|   | 4.                Obtain approval for release of check for escheated revenue/funds                and                release to state.     | X            |         |

|   | **Task**                                                                                                                                                         | **Supplier** | **Hercules** |
|--------|------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
|   | 1.                Receive bankruptcy court order.                                                                                                                | X            |         |
|   | 2.                Based on the bankruptcy date, adjust the Customer’s billing to                pre-bankruptcy and post-bankruptcy amounts.                | X            |         |
|   | 3.                Provide the pre-bankruptcy billing and accounts receivable balance                to                Hercules for their filing with the courts. | X            |         |
|   | Hercules                to file proof of claim for bankruptcy.                                                                                                   |         | X            |
|   | 4.                Prepare write off forms for appropriate signatures.                                                                                            | X            |         |
|   | Hercules                to review, approve and sign write off forms                                                                                              |         | X            |
|   | Clear                receivables falling under bankruptcy                                                                                                        | X            |         |
|   | 5.                Update customer master data.                                                                                                                   | X            |         |

|   | **Task**                                                                                                                                                         | **Supplier** | **Hercules** |
|--------|------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
|   | 1.                Receive bankruptcy court order.                                                                                                                | X            |         |
|   | 2.                Based on the bankruptcy date, adjust the customer’s billing to                pre-bankruptcy and post-bankruptcy amounts.                | X            |         |
|   | Hercules                to file proof of claim for bankruptcy.                                                                                                   |         | X            |
|   | 3.                Provide the pre-bankruptcy billing and accounts receivable balance                to                Hercules for their filing with the courts. | X            |         |
|   | Clear                receivables falling under bankruptcy.                                                                                                       | X            |         |
|   | 4.                Secure VAT is claimed back for bankrupt customers respecting different                legislation in each European country.                    |         | X            |
|   | 5.                Prepare write off forms for appropriate signatures and clear receivables                falling under bankruptcy.                              | X            |         |
|   | 6.                Update customer master data.                                                                                                                   | X            |         |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | **Task**                                                                                                                                                                                                                              | **Hercules** | **Supplier** |
|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
|   | 1.                Provide or make available ITC technical and process guidance and                direction                to Supplier, business units, shared services departments, and corporate                groups as required. | X            |         |
|   | 2.                Receive, track, and resolve inquiries from any requesting authorized                internal departments or third parties.                                                                                          | X            |         |

|     | **Task**                                                                                                                                                                                                  | **Supplier** | **Hercules** |
|----------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| **12.1** | **Reporting**                                                                                                                                                                                             |         |         |
|     | 1.                Perform standard reporting requirements as set forth in Schedule                R.                                                                                                      | X            |         |
|     | 2.                Provide ad hoc reports as requested.                                                                                                                                                    | X            |         |
| **12.2** | **Record                Retention**                                                                                                                                                                       |         |         |
|     | 1.                Retain source documentation and reports-hard copies, CD ROM, Fiche,                Film,                and Imaging-in accordance with Hercules policies and                procedures. | X            |         |
|     | 2.                Provide scanned document images for source documentation through                an                electronic imaging system.                                                            | X            |         |
|     | 3.                Retrieve archived reports and documentation as requested by                Hercules.                                                                                                    | X            |         |
|     | 4.                Maintain documentation in accordance with Hercules policies and                procedures.                                                                                              | X            |         |
|     | 5.                Dispose of documentation in accordance with Hercules policies and                procedures.                                                                                            | X            |         |

|   |   | **Task**                                                                                                                                                                                                                                          | **Supplier** | **Hercules** |
|--------|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
|   |   | 1.                Provide consistent metrics and accounts receivable process performance                information as set forth in Schedules E, G and R.                                                                                         | X            |         |
|   |   | 2.                Provide explanations relative to performance levels, root-cause analyses,                corrective measures planned, etc. as requested by                Hercules.                                                             | X            |         |
|   |   | 3.                Monitor and report performance and Service Levels, using agreed-upon                measurement processes, tools, and methodologies.                                                                                            | X            |         |
|   |   | 4.                Review existing processes to evaluate ITC process performance and                work                with Hercules management to develop action plans to improve upon                current                performance levels. | X            |         |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   |   | **Task**                                                                                                                                              | **Supplier** | **Hercules** |
|--------|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
|   |   | 1.                Continuously audit adherence to Hercules ITC accounting rules and                requirements.                                      | X            |         |
|   |   | 2.                Facilitate Hercules audit of ITC processes, including compliance                with                defined rules and requirements. | X            |         |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**HERCULES**

**Schedule      E.6**

**General      Accounting**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Table      Of Contents**

1.0       INTRODUCTION      (NORTH AMERICA)**3**

2.0 MONTHLY      PROCESSING**3**

3.0 INTER-COMPANY      ACCOUNTING**4**

4.0 INTANGIBLES**4**

5.0 PERIOD      CLOSING**4**

6.0 ACCOUNT      RECONCILIATION**5**

7.0 REIMBURSABLE      EXPENSES**6**

8.0 HELP      TICKETS / MASTER FILE MAINTENANCE**6**

9.0 FIXED      ASSETS**7**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **#**     | **Task**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | **Hercules** | **Supplier** |
|-----------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 1.   | Create                month end checklist, including standard journals, accruals, and other                closing responsibilities.                                                                                                                                                                                                                                                                                                                                                          | X            |         |
| 2.   | Follow                established month end checklist, including standard journals, accruals,                cycles, assessments, reports, etc. Document steps completed for control                purposes (including Sarbanes Oxley related control                purposes).                                                                                                                                                                                                              |         | X            |
| 3.   | Prepare                journal entries (“JE’s”), including JEs for legal, freight, relocation,                debt, interest, bank fees, prepaid insurance, amortization of real                estate                commissions, interest on the benchmark loan, Florida Power and Light                credits, debt issuance, intangibles, accounts payable, GE variance                sharing, GR/IR clearing, South Africa, inter-company and                others. |         | X            |
| 4.   | Approve                standard journal entries and journal entries less than a pre-determined                threshold set by Hercules.                                                                                                                                                                                                                                                                                                                                                      |         | X            |
| 5.   | Approval                of journal entries greater than a pre-determined threshold (to be                defined                during the Transition Period), in accordance with Hercules approval                hierarchy. Identify any issues/errors.                                                                                                                                                                                                                                     | X            |         |
| 6.   | Correct                issues/errors identified above. Resubmit for approval.                                                                                                                                                                                                                                                                                                                                                                                                                 |         | X            |
| 7.   | Post                journal entries, including processing of journal entries                prepared/submitted by non-controller departments, using approval                process                described above.                                                                                                                                                                                                                                                                           |         | X            |
| 8.   | Validate                recurring entry job runs or scheduled on the 28th calendar day of                each                month, and make corrections as necessary. Manually post as                necessary.                                                                                                                                                                                                                                                                             |         | X            |
| 9.   | File                journal entries with supporting documentation.                                                                                                                                                                                                                                                                                                                                                                                                                            |         | X            |
| 10.  | Provide                journal entry and supporting documentation to Hercules in electronic                format.                                                                                                                                                                                                                                                                                                                                                                            |         | X            |
| 11.  | Perform                all applicable Sarbanes Oxley related controls, as specified by                Hercules.                                                                                                                                                                                                                                                                                                                                                                               |         | X            |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **#**    | **Task**                                                                                                                                                                                                                                                                                                                                                                       | **Hercules** | **Supplier** |
|----------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 1.  | Book                monthly accruals for intercompany services (e.g., management group                fee,                know how, service fees).                                                                                                                                                                                                                             |         | X            |
| 2.  | Reconcile                inter-company receivables and payables and verify eliminations on                a                consolidated basis in accordance with verification procedures pre-defined                by Hercules.                                                                                                                                               |         | **X**        |
| 3.  | Provide                via email a report showing explanations for large dollar reconciling                variances per Hercules-defined thresholds to Hercules in accordance                with                pre-defined quantitative analysis rules, the monthly checklist and                policy                guidelines established by Hercules for this purpose. |         | X            |
| 4.  | Reconcile                inter-company accounts assigned to the U.S. group as defined in the                account reconciliation process.                                                                                                                                                                                                                                    |         | X            |

| **#**    | **Intangibles**                                                                                                                                                                                                                             | **Hercules** | **Supplier** |
|----------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 1.  | Maintain                detailed schedules for patents, licenses, trademarks, trade names,                etc.                                                                                                                              |         | X            |
| 2.  | Record                amortization and any impairment as required.                                                                                                                                                                          |         | X            |
| 3.  | Approve                amortization and any impairment entries required.                                                                                                                                                                    | X            |         |
| 4.  | Record                amortization and any impairment as required for amounts above established                approval thresholds (to be defined during the Transition Period)                or                retained responsibilities. | X            |         |
| 5.  | Reconcile                intangible accounts, including accumulated amortization, as defined                in the                account reconciliation process set forth in the Policy and Procedures                Manual.              |         | X            |

| **#**     | **Period                Closing**                                                                                                                                                                                                                                          | **Hercules** | **Supplier** |
|-----------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 1.   | Develop                accounting period-end timetables.                                                                                                                                                                                                                   | X            |         |
| 2.   | Run                assessments / distribution and order settlement jobs. Investigate                and                correct any non-allocated costs, with Hercules approval using approval                process described above, within the period-end timetable.     |         | X            |
| 3.   | Verify                that all cost centers and orders have cleared or settled (i.e., zeroed                out) and resolve all issues before the end of the third workday,                with                Hercules approval using approval process described herein. |         | X            |
| 4.   | Run                SAP reconciliation ledger. Investigate and correct any errors before                the                end of the third workday, with Hercules approval using the approval                process described herein.                                     |         | X            |
| 5.   | After                the reconciliation ledger has completed, input tax computations to                the                general ledger.                                                                                                                                  |         | X            |
| 6.   | On                the morning of the fourth workday, run profit center accounting (“PCA”)                reports to ensure all accounts have been properly allocated across                businesses.                                                         |         | X            |
| 7.   | Verify                all PCA cycles have been settled.                                                                                                                                                                                                                    |         | X            |
| 8.   | Check                all profit centers are allocated and resolve any issues, with Hercules                approval using approval process described herein.                                                                                                               |         | X            |
| 9.   | Any                closing issues identified after the SAP closing on the third work                night,                which requires SAP system to be reopened for that period, to be escalated                to Hercules for resolution.                             |         | X            |
| 10.  | Hercules                to reopen the period, if necessary                                                                                                                                                                                                                 | X            |         |
| 11.  | Provide                assistance with any closing issues after the third workday that required                the period to be reopened (e.g., posting journal entries, re-running                cycles, etc.)                                                           |         | X            |
| 12.  | Prepare                miscellaneous deferred charges report and divested entity accrual                report                on the fourth workday and submit to the manager of general ledger                accounting.                                                 |         | X            |
| 13.  | Perform                all applicable controls, as specified by Hercules or required under                Sections 9.4 of 15.7 of the Agreement.                                                                                                                           |         | X            |

| **#**    | **Task**                                                                                                                                                                                                                                                                                                                                                                                                                     | **Hercules** | **Supplier** |
|----------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 1.  | Prepare                list of account reconciliations.                                                                                                                                                                                                                                                                                                                                                                      | X            |         |
| 2.  | Reconcile                assigned accounts, providing analysis of the account activity, which                should include explanations and support for the activity. Identify                any                reconciling differences. Reconciliations should include screen shots                of                the SAP balance being reconciled, and any third party report being                reconciled to SAP. |         | X            |
| 3.  | Provide                explanations for all reconciling variances in accordance with Hercules                policy guidelines.                                                                                                                                                                                                                                                                                              |         | X            |
| 4.  | Submit                reconciliations with related explanations and support to Hercules                for                approval.                                                                                                                                                                                                                                                                                          |         | X            |
| 5.  | Propose                and obtain approval for any correcting journal entries.                                                                                                                                                                                                                                                                                                                                               |         | X            |
| 6.  | Satisfy                auditor requests for account fluxes for responsible                accounts.                                                                                                                                                                                                                                                                                                                          |         | X            |
| 7.  | Update                account reconciliation database for any new general ledger accounts                or                statistical orders as master data is updated.                                                                                                                                                                                                                                                     |         | X            |
| 8.  | Quarterly,                review the account reconciliation database for                completeness.                                                                                                                                                                                                                                                                                                                        |         | X            |
| 9.  | Prepare                quarterly KPI report.                                                                                                                                                                                                                                                                                                                                                                                 | X            |         |

| **#**    | **Reimbursable                Expenses**                                                                                                                                                                                                          | **Hercules** | **Supplier** |
|----------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 1.  | Analyze                and gather requisite supporting documentation and prepare third party                and                inter-company invoices and journal entries, including those related                to                South Africa. |         | X            |
| 2.  | Approve                inter-company invoices and journal entries in accordance with Hercules                approval hierarchy and greater than a predetermined threshold.                                                                       | X            |         |
| 3.  | Distribute                approved invoices with supporting documentation to receiving                company.                                                                                                                                    |         | X            |

| **#**    | **Help                Tickets / Master File Maintenance**                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | ** Hercules** | ** Supplier** |
|----------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------|--------------------|
| 1.  | Receive                all requests (add, change, block/unblock) via the Remedy help ticket                database for updates to the SAP master data (e.g., G/L accounts,                Cost                Elements, Cost Centers, Profit Centers, Orders, Applicable groups,                Cycles,                etc), as well as other requests which include help with GRIR clearing,                mass changes to the account reconciliation database, updating recurring                entries, and others. |               | X                  |
| 2.  | Submit                requests for master file updates to Hercules for approval in accordance                with Hercules approval hierarchy.                                                                                                                                                                                                                                                                                                                                                                            |               | X                  |
| 3.  | Approve                requests for master file updates to Hercules for approval in accordance                with Hercules approval hierarchy.                                                                                                                                                                                                                                                                                                                                                                           | X                  |               |
| 4.  | Update                account reconciliation database for any new general ledger accounts                or                statistical orders, as master data is updated.                                                                                                                                                                                                                                                                                                                                                 |               | X                  |
| 5.  | Maintain                SAP master data (add, changes, blocks) relative to SAP’s FI/CO                modules.                                                                                                                                                                                                                                                                                                                                                                                                      |               | X                  |

| **#**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | **Task**                                                                                                                                                                                                                                                                                                                                                                | **Hercules** | **Supplier** |
|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 1.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | Open                approved capital spending requests in 3.1 Project System module in                SAP                (“PJS”).                                                                                                                                                                                                                           |         |         |
| 2.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | Approve                capital project or short form projects (“SFP”) in appropriations                database.                                                                                                                                                                                                                                            | X            |         |
| 3.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | Approve                customer equipment request (“CER”) for PTV customer                equipment.                                                                                                                                                                                                                                                        | X            |         |
| 4.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | Create                WBS elements consistent with proper asset class stratification for                final                assets when capital appropriation or CER is approved.                                                                                                                                                                                      |         | X            |
| 5.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | Review                appropriation request to determine compliance with capital vs. expense                policy. If not in compliance, project manager is notified that the                project                (or portions thereof) cannot be capitalized.                                                                                                       |         | X            |
| 6.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | Notify                project manager and manager of AR&C, that a project has been opened in                SAP along with its project number.                                                                                                                                                                                                                      |         | X            |
| 7.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | Maintain                KPI of opening within 48 hours of approval (unless there are legitimate                reasons for taking longer).                                                                                                                                                                                                                              |         | X            |
| 8.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | SAP                Master Data Maintenance                                                                                                                                                                                                                                                                                                                              |         |         |
| 9.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | Schedule                dates for settling project system, running depreciation, and performing                annual system rollover.                                                                                                                                                                                                                                  | X            |         |
| 10.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | "Settle"                Project System monthly and notify Manager-AR&C of                completion.                                                                                                                                                                                                                                                                |         | X            |
| 11.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | "Run"                depreciation monthly and notify Manager-AR&C of                completion.                                                                                                                                                                                                                                                                     |         | X            |
| 12.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Post                transaction for using 900 general ledgers.                                                                                                                                                                                                                                                                                                          |         | X            |
| 13.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Perform                annual fixed asset system rollover and notify Manager-AR&C of                completion.                                                                                                                                                                                                                                                     |         | X            |
| 14.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Asset                Retirements in 3.1 Fixed Asset System                                                                                                                                                                                                                                                                                                              |         |         |
| 15.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Retirement                requests communicated to Supplier in various formats.                                                                                                                                                                                                                                                                                         | X            |         |
| 16.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Assets                are retired upon receipt of an asset listing (approved by                Manager-AR&C) for physical verifications, scrapped assets, or other                asset removals. Retirement transactions are noted with a proper text                description. Activity is reported back to the requestor and                Manager-AR&C.  |         | X            |
| 17.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Assets                are retired on scheduled date based upon receipt of Sheet 17 of an                Appropriation Request or Sheet 21 of an SFP. Retirement transactions                are                noted with proper text description. Activity is reported to requestor                and                Manager-AR&C and is filed in project folder. |         | X            |
| 18.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Assets                are retired upon receipt of a request from Manager-AR&C for assets                that are sold. Retirement transactions are noted with proper text                description. Activity is reported to Manager-AR&C.                                                                                                                     |         | X            |
| 19.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Monitor                and correct, if necessary, activity in gain/loss account to reflect                proper                profit centers and notify Manager-AR&C of completion.                                                                                                                                                                               |         | X            |
| 20.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Asset                Transfers in 3.1 Fixed Asset System                                                                                                                                                                                                                                                                                                                |         |         |
| 21.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Transfer                requests communicated to Supplier.                                                                                                                                                                                                                                                                                                              | X            |         |
| 22.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Assets                are transferred upon receipt of a request from Manager-AR&C between                3.1 companies. Activity is reported to Manager-AR&C. Depreciation                lives need to be adjusted for receiving company assets.                                                                                                               |         | X            |
| 23.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Assets                are transferred upon receipt of a request from Manager-AR&C between a                3.1 company and a non-3.1 company. Activity is reported to                Manager-AR&C. Depreciation lives need to be adjusted for receiving                company assets                                                                           |         | X            |
| 24.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Assets                are transferred upon receipt of a request from Manager-AR&C between                plants within a 3.1 company. Activity is reported to requestor and                Manager-AR&C.                                                                                                                                                        |         | X            |
| 25.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Cost                centers and/or locations are changed for assets within a plant based                on                request from local controller. Activity is reported to requestor                and                Manager-AR&C.                                                                                                                          |         | X            |
| 26.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Pre-Project                Expenses -- Global in $US                                                                                                                                                                                                                                                                                                                    |         |         |
| 27.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Open                internal orders for pre-project expenses.                                                                                                                                                                                                                                                                                                           | X            |         |
| 28.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Approve                pre-project expenditures for materials.                                                                                                                                                                                                                                                                                                          | X            |         |
| 29.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Issue                monthly report for pre-project expenses (SAP 3.1 and 4.6 corps) to                distribution list supplied by Manager-AR&C..                                                                                                                                                                                                                 |         | X            |
| 30.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Monitor                policy compliance and follow-up on acts of non-compliance.                                                                                                                                                                                                                                                                                       |         | X            |
| 31.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | CAPEX                Reporting -- Global in $US                                                                                                                                                                                                                                                                                                                         |         |         |
| 32.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Supply                criteria for level of detail required, *e.g*.                location, business, major project.                                                                                                                                                                                                                                                   | X            |         |
| 33.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Perform                assets acquisition reconciliation (reconciles PJS to FXA).                                                                                                                                                                                                                                                                                       |         | X            |
| 34.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Convert                data for 3.1 companies from PJS to $US.                                                                                                                                                                                                                                                                                                          |         | X            |
| 35.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Collect                data for 4.6 companies and Mexico from local sources and Hyperion                in                $US.                                                                                                                                                                                                                                          |         | X            |
| 36.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Forward                data (collected above) to person responsible for publishing                report.                                                                                                                                                                                                                                                               |         | X            |
| 37.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Close                Capital Projects in 3.1 Project System                                                                                                                                                                                                                                                                                                             |         |         |
| 38.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Issue                closing notice.                                                                                                                                                                                                                                                                                                                                    | X            |         |
| 39.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Detail                assets with proper descriptions, values, and asset classes and "settle"                to                Fixed Asset System (“FXA”) when closing notice is received. Activity is                reported back to project manager and Manager-AR&C.                                                                                |         | X            |
| 40.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Determine                if tax basis is different from book basis and local GAAP                (statutory).                                                                                                                                                                                                                                                           |         | X            |
| 41.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Determine                if depreciation rate or method is different from default, book and                tax and                local GAAP (statutory).                                                                                                                                                                                                               |         | X            |
| 42.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Maintain                current KPI of closing within 1 month of closing notice                receipt.                                                                                                                                                                                                                                                                 |         | X            |
| 43.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Monitor                status of open projects to ensure closing notices are not                delinquent.                                                                                                                                                                                                                                                             |         | X            |
| 44.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Accounting                for Corporate Engineering                                                                                                                                                                                                                                                                                                                     |         |         |
| 45.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Establish                annual budget and cost centers.                                                                                                                                                                                                                                                                                                                | X            |         |
| 46.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | "Settle"                Corporate Engineering cost centers at month end.                                                                                                                                                                                                                                                                                                |         | X            |
| 47.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Monitor                Deferred Engineering costs during year for possible                adjustment.                                                                                                                                                                                                                                                                   |         | X            |
| 48.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Report                results to management.                                                                                                                                                                                                                                                                                                                            |         | X            |
| 49.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Lease                vs. Buy - Monitor Lease Policy                                                                                                                                                                                                                                                                                                                     |         |         |
| 50.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Lease                request data communicated to Supplier and Treasury.                                                                                                                                                                                                                                                                                                | X            |         |
| 51.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Supplier                determines if capital or operating lease.                                                                                                                                                                                                                                                                                                       |         | X            |
| 52.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Treasury                determines economics of buy vs. lease.                                                                                                                                                                                                                                                                                                          | X            |         |
| 53.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | If                capital lease, needs approval by controller.                                                                                                                                                                                                                                                                                                          | X            |         |
| 54.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Acquisitions                in 3.1 Fixed Asset System                                                                                                                                                                                                                                                                                                                   |         |         |
| 55.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | List                of asset descriptions, depreciation lives, and values supplied to                Supplier.                                                                                                                                                                                                                                                          | X            |         |
| 56.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Assets                set-up in Fixed Asset System.                                                                                                                                                                                                                                                                                                                     |         | X            |
| 57.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Insurance                Replacement Values in 3.1 Fixed Asset System                                                                                                                                                                                                                                                                                                   |         |         |
| 58.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Inflation                factors supplied to Supplier.                                                                                                                                                                                                                                                                                                                  | X            |         |
| 59.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Book                95 values updated in Fixed Asset System.                                                                                                                                                                                                                                                                                                            |         | X            |
| 60.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Specialized                Fixed Asset Accounting                                                                                                                                                                                                                                                                                                                       |         |         |
| 61.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Provide                specific direction, and/or amortization schedules, to Supplier so                that                specific and/or recurring journal entries can be made by                Supplier.                                                                                                                                                           | X            |         |
| 62.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Provide                fixed asset data to Supplier for mass changes requiring a DLSM for                retirements, post-capitalizations, etc.                                                                                                                                                                                                                        |         | X            |
| 63.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Prepare                journals for shared assets with third parties to reflect HPC costs                and                deferred liabilities.                                                                                                                                                                                                                       |         | X            |
| 64.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Prepare                journals to reflect reclassification of fixed assets to assets held                for                sale.                                                                                                                                                                                                                                      |         | X            |
| 65.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Prepare                journals to reflect impact of deferred customer equipment                sales.                                                                                                                                                                                                                                                                  |         | X            |
| 66.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Prepare                journals to adjust system depreciation for assets that are no longer                to be                depreciated.                                                                                                                                                                                                                            |         | X            |
| 67.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Post                capitalized interest to proper WBS in Project System.                                                                                                                                                                                                                                                                                               |         | X            |
| 68.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Report                all overrides of depreciation default for new or existing assets                to                Manager-AR&C.                                                                                                                                                                                                                               |         | X            |
| 69.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Prepare                journals for tenant improvement allowances and deferred rent                adjustments.                                                                                                                                                                                                                                                         |         | X            |
| 70.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Prepare                journals for Microsoft Enterprise Agreement.                                                                                                                                                                                                                                                                                                     |         | X            |
| 71.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Prepare                and post DLSM’s for mass data changes to fixed asset                records.                                                                                                                                                                                                                                                               |         | X            |
| 72.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Maintenance                of Customer Data in Customer Equipment Assets                                                                                                                                                                                                                                                                                                |         |         |
| 73.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Provide                changes in customer data.                                                                                                                                                                                                                                                                                                                        | X            |         |
| 74.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Make                customer data changes in Fixed Assets System with notification to                Manager-AR&C.                                                                                                                                                                                                                                                  |         | X            |
| 75. A                Hercules representative currently doing this work is located in                Jacksonville in the PTV Business Analysis/Sales Reporting function                and                will be replaced by Supplier under this Agreement. Such individual’s                activities will be deemed part of the Services. Parties to create                a                Statement of Work further describing such individuals activities                during                the transition. |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**HERCULES**

**Schedule      E.7**

**Business      Analysis**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**TABLE      OF CONTENTS**

1.0 Introduction      - Global Business Analysis3

2.0 General      Requirements3

3.0 Corporate      Indirect Expense Analysis and Budgeting3

4.0 Line      of Sight Reporting, Analysis and Budgeting3

5.0 Business      Indirect Expense Reporting, Analysis & Budgeting4

6.0 Working      Capital Reporting & Analysis4

7.0 Sales      Reporting, Analysis and Budgeting4

8.0 SHERA      Line of Sight expense5

9.0 Finance      Line of Sight expense5

10.0 Environmental      Expense Reporting, Analysis & Budgeting5

11.0 Raw      material/ Procurement Reporting, Analysis & Budgeting6

12. Reports6

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **S                No****.** | **Business                Analysis Services (Tasks)**                  | **Hercules** | **Supplier** |
|------------------------------|------------------------------------------------------------------------|--------------|--------------|
| 1.                      | Formulate                basic planning guidelines                     | X            |         |
| 2.                      | Develop                the reporting pattern for planning cycles       | X            |         |
| 3.                      | Develop                the data collation and reporting package        | X            |         |
| 4.                      | Roll                out the package and instructions across businesses | X            |         |
| 5.                      | Collate                the data                                        |         | X            |
| 6.                      | Prepare                draft budget package                            |         | X            |
| 7.                      | Review                the data                                    | X            |         |
| 8.                      | Approve                the budget                                      | X            |         |
| 9.                      | Roll                out the budget to the businesses                   | X            |         |
| 10.                     | Compare                actuals, budgets and forecast                   |         | X            |
| 11.                     | Report                out the variances identified                     |         | X            |

| **S                No****.** | **Business                Analysis Services (Tasks)**                                                                                                | **Hercules** | **Supplier** |
|------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 12.                     | Prepare                pre close report (Flash Report)                                                                                               |         | X            |
| 13.                     | Prepare                accruals / deferrals of expenses                                                                                              |         | X            |
| 14.                     | Final                report for the month                                                                                                            |         | X            |
| 15.                     | Prepare                expense bridges vs. plan and prior year                                                                                       |         | X            |
| 16.                     | Research                questions received from department heads / Authorized Users- Prepare                adhoc                reports as needed   |         | X            |
| 17.                     | Agree                reports to control totals (Hyperion system)                                                                                     |         | X            |
| 18.                     | Maintain                cost center hierarchies for reporting basis -- ensure the mapping                and the                reporting is correct |         | X            |
| 19.                     | Develop/maintain                templates for capturing budgets (annual process)                                                                     | X            |         |
| 20.                     | Load                budgets into SAP                                                                                                                 |         | X            |
| 21.                     | Load                budgets into Hyperion as requested                                                                                               |         | X            |

| **S                No****.** | **Business                Analysis Services (Tasks)**                                                                                                | **Hercules** | **Supplier** |
|------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 22.                     | Prepare                final report for the month (regional summary)                                                                                 |         | **X**        |
| 23.                     | Research                questions received from department heads / Authorized Users - Prepare                adhoc reports as needed                 |         | **X**        |
| 24.                     | Agree                reports to control totals (Hyperion system)                                                                                     |         | **X**        |
| 25.                     | Maintain                Cost center hierarchies for reporting basis -- ensure the mapping                and the                reporting is correct |         | **X**        |
| 26.                     | Develop/maintain                templates for capturing budgets (annual process)                                                                     | **X**        |         |
| 27.                     | Load                budgets into SAP                                                                                                                 |         | **X**        |
| 28.                     | Load                budgets into Hyperion as requested                                                                                               |         | **X**        |
| 29.                     | Load                budgets into Excel reporting models                                                                                              |         | X            |

| **S                No****.** | **Business                Analysis Services (Tasks)**                                                                                                | **Hercules** | **Supplier** |
|------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 30.                     | Prepare                pre close report (flash Report)                                                                                               |         | X            |
| 31.                     | Prepare                accruals / deferrals of expenses - sales incentives                                                                           |         | X            |
| 32.                     | Final                report for the month                                                                                                            |         | X            |
| 33.                     | Prepare                expense bridges vs. plan and prior year - Qtrly                                                                               |         | X            |
| 34.                     | Research                questions received from department heads / Authorized                Users                                                   |         | X            |
| 35.                     | Agree                reports to control totals (Hyperion system)                                                                                     |         | X            |
| 36.                     | Maintain                cost center hierarchies for reporting basis -- ensure the mapping                and the                reporting is correct |         | X            |
| 37.                     | Develop/maintain                templates for capturing budgets (annual process)                                                                     | X            |         |
| 38.                     | Load                budgets into SAP                                                                                                                 |         | X            |
| 39.                     | Load                budgets into Hyperion as requested                                                                                               |         | X            |
| 40.                     | Load                budgets into Excel                reporting models                                                                               |         | X            |

| **S                No****.** | **Business                Analysis Services (Tasks)**                                                                                 | **Hercules** | **Supplier** |
|------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 41.                     | Prepare                accounts receivable, inventory & payables cash generated                reports                            |         | X            |
| 42.                     | Prepare                ratio reports for above categories                                                                             |         | X            |
| 43.                     | Research                questions received from department heads / Authorized Users - prepare                ad-hoc reports as needed |         | X            |
| 44.                     | Agree                reports to control totals (Hyperion system)                                                                      |         | X            |
| 45.                     | Maintain                hierarchies for reporting basis                                                                               |         | X            |
| 46.                     | Develop/maintain                templates for capturing budgets (annual process)                                                      | **X**        |         |
| 47.                     | Track                budgets along with actual results                                                                                |         | X            |

| **S                No****.** | **Business                Analysis Services (Tasks)**                                                                                                                                        | **Hercules** | **Supplier** |
|------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 48.                     | Prepare                sales and profitability reports - sales incentive tracking, end market                reporting, product line reporting, new product launches,                others. |         | X            |
| 49.                     | Research                questions received from department heads / Authorized Users - prepare                adhoc reports as needed                                                         |         | X            |
| 50.                     | Agree                reports to control totals (Hyperion system)                                                                                                                             |         | X            |
| 51.                     | Maintain                customer / market segment hierarchies for reporting basis                                                                                                            |         | X            |
| 52.                     | Develop/maintain                templates for capturing budgets (annual process)                                                                                                             | X            |         |
| 53.                     | Load                budgets into SAP                                                                                                                                                         |         | X            |
| 54.                     | Load                budgets into Hyperion as requested                                                                                                                                       |         | X            |
| **7.1**                      | **Other                PTV Sales Activities**                                                                                                                                                |         |         |
| 55.                     | Maintain                equipment asset listings                                                                                                                                             |         | **X**        |
| 56.                     | Restate                sales data in the business warehouse (BW)                                                                                                                             |         | **X**        |

| **S                No****.** | **Business                Analysis Services (Tasks)**                                                                                              | **Hercules** | **Supplier** |
|------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 57.                     | Run                and download SAP reports                                                                                                        |         | X            |
| 58.                     | Research                questions received from department heads / Authorized Users- prepare                adhoc                reports as needed |         | X            |
| 59.                     | Agree                reports to control totals (Hyperion system)                                                                                   |         | X            |
| 60.                     | Maintain                cost center hierarchies for reporting basis                                                                                |         | X            |
| 61.                     | Develop/maintain                templates for capturing budgets (annual process)                                                                   | **X**        |         |
| 62.                     | Load                budgets into SAP                                                                                                               |         | X            |
| 63.                     | Load                budgets into Hyperion as requested                                                                                             |         | X            |

| **S                No****.** | **Business                Analysis Services (Tasks)**                                                                                              | **Hercules** | **Supplier** |
|------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 64.                     | Run                SAP reports and download for distribution                                                                                       |         | X            |
| 65.                     | Research                questions received from department heads / Authorized Users- prepare                adhoc                reports as needed |         | X            |
| 66.                     | Agree                reports to control totals (Hyperion system)                                                                                   |         | X            |
| 67.                     | Maintain                cost center hierarchies for reporting basis                                                                                |         | X            |
| 68.                     | Develop/maintain                templates for capturing budgets (annual process)                                                                   | **X**        |         |
| 69.                     | Load                budgets into SAP                                                                                                               |         | X            |
| 70.                     | Load                budgets into Hyperion as requested                                                                                             |         | X            |

| **S                No****.** | **Business                Analysis Services (Tasks)**                                                                                              | **Hercules** | **Supplier** |
|------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 71.                     | Run                SAP reports and download for distribution                                                                                       |         | X            |
| 72.                     | Develop                maintain worldwide balance sheet rollforward of accounts                                                                    |         | X            |
| 73.                     | Research                questions received from department heads / Authorized Users- prepare                adhoc                reports as needed |         | X            |
| 74.                     | Agree                reports to control totals (Hyperion system)                                                                                   |         | X            |
| 75.                     | Develop/maintain                templates for capturing budgets (annual process)                                                                   | **X**        |         |
| 76.                     | Load                budgets into SAP                                                                                                               |         | X            |
| 77.                     | Load                budgets into Hyperion as requested                                                                                             |         | X            |
| 78.                     | Load                budgets/ forecasts into Excel reporting models                                                                                 |         | X            |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **S                No****.** | **Business                Analysis Services (Tasks)**                                                                                                   | **Hercules** | **Supplier** |
|------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 79.                     | Run                and Distribute SAP BW reports for spending by major raw material,                spending                by SBU, by plant, by owner. |         | X            |
| 80.                     | Research                questions received from department heads / Authorized Users- prepare                adhoc                reports as needed      |         | X            |
| 81.                     | Develop/maintain                templates for capturing budgets (annual process)                                                                        | **X**        |         |
| 82.                     | Load                budgets / forecasts into SAP                                                                                                        |         | X            |
| 83.                     | Load                budgets / forecasts into Hyperion as requested                                                                                      |         | X            |
| 84.                     | Load                budgets / forecasts into excel reporting model                                                                                      |         | X            |

**Attachment      E.7A**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      E.8**

**Sarbanes      Oxley**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Table      of Contents**

**1.0      **
**Introduction**

**2.0      **
**Policies      and Procedures**

**3.0      **
**Initial      Transfer of In-Scope Processes**

**4.0**
**Business      Level Risk Assessment**

**5.0**
**Controls      Assessment**

**6.0**
**Sarbanes-Oxley      Testing**

**7.0**
**SAS      70 Type II Audits**

**8.0**
**Ongoing      Sarbanes-Oxley Support**

**9.0**
**Representations**

**10.0**
**General**

| **Hercules                Requirements**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            | **Hercules****Responsibility** | **Supplier****Responsibility** |
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------|--------------------------------|
| **1.0** **Introduction**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |                           |                           |
| This                Schedule sets forth the control framework and related Sarbanes Oxley                (“SOX”) compliance activities that govern all Services to be provided by                the Supplier. This Schedule sets forth the responsibilities of Supplier                in                delivering all Services in a SOX-compliant manner. Supplier will                be                responsible for the functions noted in the Supplier Responsibility                column.                                    |                           |                           |
| **2.0** **Policies                and Procedures**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |                           |                           |
| Hercules'                and Supplier's responsibilities include the following:                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |                           |                           |
| 1. Develop                accounting policies, procedures, and instructions (including record                retention) and communicate to Supplier.                                                                                                                                                                                                                                                                                                                                                                                           | X                              |                           |
| 2. Deliver                services, record transactions, etc. based on Hercules accounting                policies,                procedures, and instructions to the extent applicable to Supplier's                areas                of responsibility.                                                                                                                                                                                                                                                                             |                           | X                              |
| 3. Maintain                updated documentation (e.g., process narratives, process flows, control                objectives, control activities) related to the controls and services                performed.                                                                                                                                                                                                                                                                                                                               |                           | X                              |
| 4. Approve                changes and revisions to documentation.                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | X                              |                           |
| 5. Address                issues and perform required actions as a result of Hercules internal                control policy changes.                                                                                                                                                                                                                                                                                                                                                                                                          |                           | X                              |
| 6. Review                potential control issues, audit results and recommendations as a                part of                the regularly scheduled monthly governance meeting. Any meetings                required                to address specific issues and their resolution will be scheduled                as per                Hercules request.                                                                                                                                                                               |                           | X                              |
| **3.0** **Initial                Transfer of In-Scope Processes**                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |                           |                           |
| Hercules'                and Supplier's responsibilities include the following:                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |                           |                           |
| 1. Provide                existing process documentation, including control objectives and                control                activities, to Supplier during knowledge transfer.                                                                                                                                                                                                                                                                                                                                                            | X                              |                           |
| 2. Work                with Supplier to verify that Supplier understands the processes,                control                objectives, activities, and testing requirements.                                                                                                                                                                                                                                                                                                                                                                | X                              |                           |
| 3. Work                with Hercules to verify understanding of Hercules processes, control                objectives, activities, and testing requirements.                                                                                                                                                                                                                                                                                                                                                                                   |                           | X                              |
| 4. In                consultation with Hercules personnel, revise/update existing, or                as                required prepare new, documentation (process flows, narratives, etc)                to                support the control activities and services to be executed by Supplier.                                                                                                                                                                                                                                           |                           | X                              |
| 5. Review                and approve all revisions/updates to and/or new documentation for                the                control activities to be executed by the Supplier.                                                                                                                                                                                                                                                                                                                                                                | X                              |                           |
| 6. Assist                Hercules to manage the transition from the current state (where Hercules                is responsible for designing, implementing, and reporting on internal                controls over the activities within scope) to the proposed state                (where                Hercules is responsible for the design of controls but Supplier implements                and reports on such controls).                                                                                                           |                           | X                              |
| 7. Intentionally                blank.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |                           |                           |
| 8. Design                key controls for the Services.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | X                              |                           |
| 9. Implement,                with Hercules approval, and appropriate support from Hercules’ auditors,                changes to procedures that incorporate Hercules required control                changes.                                                                                                                                                                                                                                                                                                                            |                           | X                              |
| **4.0** **Business                Level Risk Identification and Assessment**                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |                           |                           |
| Hercules'                and Supplier's responsibilities include the following:                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |                           |                           |
| 1. Manage/coordinate                overall business risk assessment process for Hercules’ business                environment.                                                                                                                                                                                                                                                                                                                                                                                                          | X                              |                           |
| 2. Participate                in the business risk assessment process as required by                Hercules.                                                                                                                                                                                                                                                                                                                                                                                                                                  |                           | X                              |
| 3. Evaluate                business level risks.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | X                              |                           |
| 4. Support                and execute remediation of business level risks as requested or authorized                by Hercules within a timeframe agreed to by Hercules and Supplier.                For any                material and significant control risks and/or key control deficiencies                identified, remediate intra-quarter to the extent possible or identify                mitigating / compensating controls to address the risks.                                                                              |                           | X                              |
| 5. Provide                data requested by Hercules to support enterprise risk assessment                memo.                                                                                                                                                                                                                                                                                                                                                                                                                                |                           | X                              |
| 6. Prepare,                at transition and then annually, an enterprise risk assessment                memo.                                                                                                                                                                                                                                                                                                                                                                                                                                 | X                              |                           |
| **5.0** **Controls                Assessment**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |                           |                           |
| Hercules'                and Supplier's responsibilities include the following:                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |                           |                           |
| 1. Define                and communicate instructions to Supplier regarding its role in supporting                the controls risk assessment.                                                                                                                                                                                                                                                                                                                                                                                                | X                              |                           |
| 2. Provide                timelines, standards, and requirements for controls assessment                support.                                                                                                                                                                                                                                                                                                                                                                                                                               | X                              |                           |
| 3. Complete                Hercules management controls and review controls assessment checklist                as                instructed by Hercules using the Hercules specified compliance tool.                Update the assessment as necessary in response to changes in the                control                environment and communicate identified risks to Hercules as soon                as                identified.                                                                                                     |                           | X                              |
| 4. Work                with Supplier to assess the design effectiveness of the key financial                control points / processes.                                                                                                                                                                                                                                                                                                                                                                                                        | X                              |                           |
| 4.1. Recommend                options for corrective actions for any operating or design deficiencies                identified relative to Services and control activities performed/executed                by Supplier.                                                                                                                                                                                                                                                                                                                     |                           | X                              |
| 5. Review                and approve corrective actions to operating or design deficiencies                identified relative to Services and control activities performed/executed                by Supplier.                                                                                                                                                                                                                                                                                                                               | X                              |                           |
| 6. Provide                support for Hercules assessment of the design effectiveness of the                key                financial control points/processes.                                                                                                                                                                                                                                                                                                                                                                             |                           | X                              |
| 7. Evaluate                control risks.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | X                              | X                              |
| 8. Update                assessment for changes in the control environment.                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |                           | X                              |
| 9. Communicate                identified risks/deficiencies to Hercules.                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |                           | X                              |
| 10. Recommend                corrective actions for deficiencies.                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |                           | X                              |
| 11. Review                and approve corrective action plans and related process                changes.                                                                                                                                                                                                                                                                                                                                                                                                                                      | X                              |                           |
| 12. Support                and execute remediation of control risks as requested/authorized                by                Hercules within the timeframe agreed upon with Hercules.                                                                                                                                                                                                                                                                                                                                                          |                           | X                              |
| 13. Update                documentation and maintain appropriate audit trails.                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |                           | X                              |
| **6.0** **Sarbanes-Oxley                Testing**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |                           |                           |
| Hercules'                and Supplier's responsibilities include the following:                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |                           |                           |
| 1. Establish                timelines, standards, sample sizes, and criteria for testing controls                and                retesting following remediation if applicable.                                                                                                                                                                                                                                                                                                                                                             | X                              |                           |
| 2. Perform                control assessment testing per criteria provided by Hercules; this                testing                shall be performed at a minimum, three times per year by                Supplier.                                                                                                                                                                                                                                                                                                                           |                           | X                              |
| 3. Provide                support and participate in testing performed by third                parties.                                                                                                                                                                                                                                                                                                                                                                                                                                        |                           | X                              |
| 4. Evaluate                testing results and approve satisfactory areas.                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | X                              |                           |
| 5. Recommend                appropriate corrective actions to remediate weaknesses identified                by                management testing and/or auditors and implement Hercules approved                corrective actions.                                                                                                                                                                                                                                                                                                           |                           | X                              |
| 6. Approve                appropriate corrective actions to remediate weaknesses identified                by                management testing and/or auditors.                                                                                                                                                                                                                                                                                                                                                                               | X                              |                           |
| 7. Implement                Hercules approved corrective action plans.                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |                           | X                              |
| 8. Remediate                exceptions found in testing of key SOX controls.                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |                           | X                              |
| 9. Retest                key control areas that had testing exceptions.                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |                           | X                              |
| 10. Repeat                remediation/retesting cycle until key control areas are free of testing                exceptions.                                                                                                                                                                                                                                                                                                                                                                                                                   |                           | X                              |
| 11. Support                Hercules designated auditors and their audit, documentation and other                requirements as instructed by Hercules.                                                                                                                                                                                                                                                                                                                                                                                        |                           | X                              |
| **7.0** **SAS                70 Type II Audits**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |                           |                           |
| Subject                to Section 9.12(i) of the Agreement, Hercules' and Supplier's                responsibilities include:                                                                                                                                                                                                                                                                                                                                                                                                                       |                           |                           |
| 1. Contract                with auditor for the conduct of the SAS 70 audit.                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |                           | X                              |
| 2. Schedule                SAS 70 Type II review at Supplier Facilities.                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |                           | X                              |
| 3. Coordinate                with Hercules to plan the scope and timing of each SAS 70 Type II                review                in accordance with Section 9.12 of the Agreement. At a minimum the                SAS 70                Type II audit will include the following general control                objectives:                                                                                                                                                                                                                |                           | X                              |
| 3.1. Security                management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |                           | X                              |
| 3.2. Asset                classification and management / data security                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |                           | X                              |
| 3.3. Personnel                security                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |                           | X                              |
| 3.4. Physical                and environmental security                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |                           | X                              |
| 3.5. Operations                management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |                           | X                              |
| 3.6. System                access management and network security                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |                           | X                              |
| 3.7. Communications                security                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |                           | X                              |
| 3.8. Application                development, maintenance, and implementation event                journaling                                                                                                                                                                                                                                                                                                                                                                                                                                   |                           | X                              |
| 4. Maintain                appropriate control environment over the computer processing and                input/output controls, including updated documentation (process                narratives, process flows, control objectives, control activities)                in a                format that facilitates SAS 70 Type II reviews.                                                                                                                                                                                                |                           | X                              |
| 5. Coordinate                the reviews so they are completed in a timely manner in accordance                with                the Section 9.12 of the Agreement.                                                                                                                                                                                                                                                                                                                                                                          |                           | X                              |
| 6. Work                with the auditor to resolve issues and queries during the                review.                                                                                                                                                                                                                                                                                                                                                                                                                                        |                           | X                              |
| 7. Remediate                exceptions found during the audit.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |                           | X                              |
| 8. Provide                SAS 70 Type II report to Hercules as set forth in the Section 9.12(i)                of                the Agreement.                                                                                                                                                                                                                                                                                                                                                                                                |                           | X                              |
| 9. Proactively/affirmatively                advise Hercules of all input/output and monitoring controls Hercules                is                required to implement and perform in conjunction with the                Services.                                                                                                                                                                                                                                                                                                           |                           | X                              |
| 10. Comply                with changes in reporting requirements issued by the PCAOB, SEC,                or other                regulatory bodies in accordance with Section 15.7 of the                Agreement.                                                                                                                                                                                                                                                                                                                           |                           | X                              |
| 11. Review                SAS 70 Type II final report and subsequent events report. Evaluate                whether                controls are adequate.                                                                                                                                                                                                                                                                                                                                                                                      | X                              |                           |
| **8.0** **Ongoing                Sarbanes-Oxley and Other Regulatory Support**                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |                           |                           |
| Supplier's                responsibilities include the following:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |                           |                           |
| 1. Cooperate                with and assist Hercules in maintaining effective internal controls                over                financial reporting.                                                                                                                                                                                                                                                                                                                                                                                        |                           | X                              |
| 2. Cooperate                with and assist Hercules in meeting Hercules obligations under Sections                302, 404 and 906 of the Sarbanes Oxley Act of 2002.                                                                                                                                                                                                                                                                                                                                                                         |                           | X                              |
| 3. Assist                in the preparation and maintenance of the process and testing                documentation and testing required by the Sarbanes-Oxley Act of 2002,                in                accordance with the methodologies established by Hercules.                                                                                                                                                                                                                                                                        |                           | X                              |
| 4. Comply                with changes in control and reporting requirements issued by the                PCAOB,                SEC, or other regulatory bodies.                                                                                                                                                                                                                                                                                                                                                                                |                           | X                              |
| **9.0** **Representations**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |                           |                           |
| Supplier's                responsibilities include the following:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |                           |                           |
| 1. Provide                Hercules with a quarterly management representation letter that represents                that the Supplier has communicated any adverse internal control issues                if                applicable to Hercules and certifies that:                                                                                                                                                                                                                                                                         |                           | X                              |
| 1.1. Supplier                is not aware of any fraud or irregularities.                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |                           | X                              |
| 1.2. Supplier                has notified Hercules of all known material liabilities.                                                                                                                                                                                                                                                                                                                                                                                                                                                          |                           | X                              |
| 1.3. All                internal process and procedures have been followed.                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |                           | X                              |
| 1.4. All                financial records and related data in the possession and control                of                Supplier has been made available upon request to the Hercules designated                auditors for review and examination.                                                                                                                                                                                                                                                                                         |                           | X                              |
| 1.5. There                have been no material changes to the control environment.                                                                                                                                                                                                                                                                                                                                                                                                                                                            |                           | X                              |
| **10.0** **General**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |                           |                           |
| Hercules                and Suppliers responsibilities include the following:                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |                           |                           |
| 1. Define                escalation process with Hercules for Supplier to obtain clarification                of                internal control issues and questions.                                                                                                                                                                                                                                                                                                                                                                         | X                              |                           |
| 2. Communicate                material issues to Hercules as they arise via the issues management                process. Perform Root Cause Analysis of such issues, and identify                and                implement required remediation. For any material and significant                control                risks and/or key control deficiencies identified, remediate intra-quarter                to the extent possible or identify mitigating / compensating controls                to                address the risks. |                           | X                              |
| 3. As                requested by Hercules, participate in quarterly financial reporting                and                controls committee meetings with a focus on control and financial                reporting activities, as per the agreed Communications                Plan                                                                                                                                                                                                                                                         |                           | X                              |
| 4. Record                and update all open controls issues in the Hercules-designated tracking                tool.                                                                                                                                                                                                                                                                                                                                                                                                                          |                           | X                              |
| 5. Provide                personnel to participate, as reasonably requested by Hercules, in                internal                control workshops/ assessment activities, with costs (if any) to                be borne                by Hercules.                                                                                                                                                                                                                                                                                        |                           | X                              |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**HERCULES**

**Schedule      E.9**

**Applications      Development**

**and**

**Maintenance**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Table      of Contents**

**1.0** **GENERAL****3**

**2.0** **RESOURCES.****3**

**3.0** **METHODOLOGIES,      STANDARDS and ARCHITECTURE****5**

3.2 Application      Standards6

3.3 Application      Architecture6

**4.0APPLICATION        PRODUCTION SYSTEMS SUPPORT**

**5.0** **ADM      Project/Enhancement Work****9**

**6.0** **Non-SAP      Production Support/Projects/Enhancements****10**

**7.0** **Intentionally      blank****11**

9.2 Reviews12

**10.0        Change Management**

**11.0** **Application      Release Control****13**

**12.0** **Existing      or New Application Integration****13**

**13.0** **Application      Disaster Recovery AND Business Continuity****14**

**14.0** **OTHER      Technology support****14**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**11.0**
**GENERAL**

**Attachment      E.9A**
**Attachment      E.9A**
**Attachment      E.9A**

| **12.0** | **RESOURCES.**** ** |
|----------|--------------------------|

| 1. | Providing                dedicated resources in accordance with **Schedule                M.**: |
|----|-------------------------------------------------------------------------------------------------|

| 2. | Providing                pooled production support and project / enhancement support hours                for                requests directed to the Supplier for the non-SAP technologies listed                in                Attachment E.9A (Hercules Applications and Technologies Portfolio).                The                level of support for this work will be the equivalent of (or better                than)                the current output from 2.5 Hercules FTEs (2.5x2080 hours). The mix                and                level of resources assigned to the pool of hours should be defined                by the                Supplier and it will be managed with input from Hercules. |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3. | Balancing                the assignment and flexibility of staff between application productions                systems support and enhancement/project work to insure that all Service                Levels and Critical Deliverables are provided in accordance with                the                Agreement. |
|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| 4. | Insuring                that the staff meet the following minimum experience and qualification                requirements: |
|----|-----------------------------------------------------------------------------------------------------------------------------|

| Role                                   | Minimum                Experience                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | Minimum                Qualifications                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
|----------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Senior                Expert           | • 7-10                years configuration experience on particular modules required• Experience                on Version 3.1 or higher• Experience                on mySAP ERP• 7-10                years of experience working with business users and related business                processes                                                                                                                                                                                                                                                                                                                                                                                                                                                     | • BS                Degree in Computer Science from an accredited University.• SAP                Training in Version 3.1 and 4.0 or higher.• Excellent                command of English language.• Excellent                communication skills, both oral and written.• Excellent                understanding of related business processes• Excellent                understanding of integration with other business                processes                                                                                                                                                              |
| Expert                                 | • 5                yrs configuration experience on particular modules required• Experience                on Version 4.6 or higher• Experience                on mySAP ERP• At                least 5 years of experience working with business users and related                business processes                                                                                                                                                                                                                                                                                                                                                                                                                                                    | • BS                Degree in Computer Science from an accredited University• SAP                Training in Version 4.0 or higher• Excellent                command of English language.• Excellent                communication skills, both oral and written.• Excellent                understanding of related business processes• Excellent                understanding of integration with other business                processes                                                                                                                                                                        |
| Consultant                             | Minimum                Experience•                         2                to 4 years of configuration experience on particular modules                required•                         Experience                on Version 4.6 or higher•                         2                years of experience working with business users and related business                processes                                                                                                                                                                                                                                                 | Minimum                Qualification•        BS                Degree from an accredited University•        Excellent                command of English language•        Excellent                communication skills, both oral and written•        Good                understanding of the specific module•                Good understanding of related business processes •                Good understanding of integration with other business                processes |
| Non-SAP                Resources       | • Minimum                of four years of design and development experience with key technologies                in the Hercules architecture including :• Lotus                Notes experience with formula language, workflow, security, agents,                outlines, framesets, pages and LotusScript coding language.• Experience                with multi-database application architecture, and Web-enabled                applications:• Visual                Studio• Visual                Basic• QlikTech• Microsoft                Office• XML• SQL                Server• Oracle• FrontPage• Crystal                Reports• Etc. | • BS                degree in Computer Science or related field.• Excellent                command of English language.• Excellent                communication skills, both oral and written.• Excellent                understanding of related business processes• Excellent                understanding of integration with other business processes                                                                                                                                                                                                                                                               |
| SAP                Technical Developer | • 4+                years of ABAP development in multiple environments• 7+                years of Applications development in diverse technologies• Advanced                to expert level knowledge and understanding of SAP architecture,                applications systems design and integration• Experience                and knowledge of Organization Management insupport                of Workflow implementation • 2+                years of SAP experience in Workflow development                                                                                                                                                                                                                                        | • BS                degree in Computer Science or related field.• Introductory                Project Management Training • SAP                Partner Certified in ABAP Development and / or Workflow highly                desired.                                                                                                                                                                                                                                                                                                                                                                                                              |

| 5. | Committing                to Hercules that the ADM resources will be productive, will meet                the                experience requirements and be well trained, and will meet the delivery                projections and Service Level commitments in support of Hercules’s                Applications, as such Applications may be changed, supplemented or                replaced over the Term of the Agreement. This commitment applies                to                ensuring that projects or enhancement work as approved by Hercules                is                completed on a timely basis, in accordance to corresponding agreed                upon                project plans. |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 6. | Committing                to Hercules that the ADM resources will meet the agreed delivery                projections and approved** **Service                Level commitments in support of Hercules’s Applications, as such                Applications may be changed, supplemented or replaced over the Term                of the                Agreement. |
|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 7. | Managing                the ADM staff so that any individual’s unavailability due to any type of                absence (including job vacancy or attrition) will not degrade Supplier’s                ability to meet applicable Service Levels and commitments. Supplier                will                ensure that: (i) work is not slowed down, (ii) Service Levels are                not                degraded by the unavailability of an employee, (iii) Supplier shall                accomplish the amount of work that the individual would have been                able to                accomplish had the absence not                occurred. |
|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**13.0**
**METHODOLOGIES,      **
**STANDARDS      and ARCHITECTURE**

|   | **13.1** | **Application                Methodologies, Tools and                Practices** |
|--------|----------|----------------------------------------------------------------------------------|

| 1. | Conforming                to Hercules Application development and support                methodologies. |
|----|---------------------------------------------------------------------------------------------------------|

| 2. | Using                Hercules change management and support                methodologies. |
|----|-------------------------------------------------------------------------------------------|

| 3. | Verifying                conformance to Hercules requirements and programming standards. |
|----|------------------------------------------------------------------------------------------|

| 4. | Complying                with Hercules SOX 404 methodologies and                controls. |
|----|-------------------------------------------------------------------------------------------|

|   | **13.2** | **Application                Standards** |
|--------|----------|------------------------------------------|

| 1. | Conforming                to Hercules’ existing user interface, machine interface, and programming                standards (for example, GUI, EDI and IP) for the development, enhancement,                and maintenance activities. These standards will be documented by                Supplier                in the Policy and Procedure Manual in accordance with Section 9.1                of the                Agreement. |
|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | Highlighting                to Hercules the financial and operational impacts of Application                standards                on third party software products and tools. Hercules will have the                right,                after discussion with Supplier, to waive the approved standards if                Hercules deems such waiver                appropriate. |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3. | Develop                Supplier specific processes and procedures to meet Applications standards                after the Application standards have been documented and agreed to                by both                Hercules and Supplier. |
|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 4. | Ensuring                compliance with Hercules’ enterprise architecture as reviewed by both                Hercules and Supplier, and approved by                Hercules. |
|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 5. | Highlighting                to Hercules the impacts of Application architecture related to any                new /                changes to third party software products and                tools. |
|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | **13.3** | **Application                Architecture** |
|--------|----------|---------------------------------------------|

| 1. | Participating                in the development of, distributing, communicating, using and complying                with Hercules’ approved Applications architecture and design                guidelines. |
|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | Certifying                and maintaining audit compliance with design                guidelines. |
|----|---------------------------------------------------------------------------------------------------|

| **14.0** | **APPLICATION                PRODUCTION SYSTEMS SUPPORT** |
|----------|-----------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| 2. | Performing                Application production systems Services associated with help tickets                related to the following: |
|----|-----------------------------------------------------------------------------------------------------------------------------------------|

|   | · | Escalated                / reassigned issues referred by Hercules IT resources (including                Hercules                Third Party Contractors) |
|--------|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | Severity                1 and 2 tickets that need to be addressed during non-US working                hours |
|--------|--------|--------------------------------------------------------------------------------------------------------------|

|   | · | All                Severity 3 and 4 tickets |
|--------|--------|---------------------------------------------|

| 3. | Such                Services include the resolution of problems (e.g., by modifying databases,                application code, data and/or other operational modifications).Analyzing                the severity level on each assigned ticket; requesting changes in                severity                levels and implementing such changes only after consultation and                concurrence with Hercules’ designated representative (e.g., the original                requestor or a Hercules IT or ADM                representative). |
|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 4. | The                responsibilities as described below: |
|----|---------------------------------------------------------|

|                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | **Hercules** | **Supplier**                  |
|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|-------------------------------|
| **Task**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | **Director** | **IT                Experts** | **Business                Users** | **On-Site                PM** | **Off-shore                PM** | **Offshore                Team** |
| **Application                Production Systems Support**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | A            |                          |   |   |   |   |
| Responding                to Help Desk Tickets (Severity 1 & Severity 2) received during 5pm to                8am EST and any time during weekends and holidays. At                all times, making available necessary Supplier Personnel to assist                Hercules in resolving Severity 1 and 2 tickets.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            | A            | C                             | C  | I | I | R |
| Managing                help desk queues, including analysis of severity levels                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | A            | C                             | C | I | I | R |
| Management                of work assignment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | A            | R                             |   | C | C |   |
| Coordinating                with other IT groups any work needed to respond / resolve assigned                tickets                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | A            | C                             |   | R | R | R |
| Responding                to all Help Desk Tickets for Severity 3 & 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | A            |  I                       |   |   |   | R |
| Following                communication procedures acknowledging the receipt of                tickets                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | A            | I                             |   |   |   | R |
| Problem                Analysis - for all assigned tickets                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                | A            | C                             | I,C | I | I | R |
| Problem                Resolution for all assigned tickets, including:- gathering                required diagnosis data from Hercules, ISV, infrastructure teams,                etc.- taking                the actions necessary to reinstate both the Application and the Services                to Hercules, including coordination with IT infrastructure operations                to                restart or amend production schedules and/or fixing the problem and/or                invalid data in the appropriate environment- testing                the correction- coordinating                and scheduling the installation of the correction(s) into                production- submitting                the change to production via production change management                procedures- monitoring                the running of the corrected software, schedule and/or data until                the                problem is acknowledged to have been corrected by the ticket                originator | A            | C                             | I,C | I | I | R |
| Ticket                Updates - for assigned tickets                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | A            | C                             |  I | I | I | R |
| Communication                with Business User on assigned ticket resolution; following Hercules                problem and incident management procedures in communicating status                of                problem resolution                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | A            | R                             | I |   |   | R |
| Verification                of solution and approving ticket closure                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | A            |  I                       | R |   |   | I  |
| Manage                Offshore Support Team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |  I      |  I                       |   | A | R |   |
| Update                User Procedures / technical documentation / other relevant documentation                for assigned tickets                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |  I      | I                        |   | A | A | R |
|                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |         |                          |   |   |   |   |
| Review                Firefighter Reports                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | A            | R                             |   |  C |  C | C |
| Review                and fix issues using Firefighter access                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             | A            | C                             |   | R | R |   |
| Manage                and limit the use of Firefighter access                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             | A            | R                             |   | C |   |   |
|                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |         |                          |   |   |   |   |
| Coordination                of production changes with Hercules and other Resources / Regions                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             | I            | I,C                           |   | A | A | R |
| Supporting                interface processing / resolving assigned issues                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |         | ~~I~~                C        | C | A | A | R |
| Identifying                integration, application and/or database problems with third party                software, and working with other IT and third party resources to                resolve                problems                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | I            | C                             | C | A | A | R |
| Perform                Root Cause Analysis for any assigned Severity 1 and 2                issues                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | I            | C                             | C | A | A | R |
| Assessing                opportunities to reduce (or avoid) costs associated with Application                support and operations, regardless of platform                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | I            | I                             |   | A | A | R |
|                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |         |                          |   |   |   |   |
| Define                security and authorization changes required and work with other groups                to                implement them, including testing.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          | I            | C                             | I | A | A | R |
| Identifying                and reporting to Hercules opportunities that may increase user                satisfaction and decrease problems/trouble reports and provide any                Supplier financial or planning data required                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | I            | I                             |   | R | R | C |
| Responding                to ad hoc user inquiries and providing user assistance.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | I            | I                             | C | A | A | R |
| Performance                Analysis- -                Analyzing application performance and trends and making recommendations                for application tuning, code restructuring and any other opportunities                to                reduce maintenance requirements. For the avoidance of doubt, this                is not                performance monitoring related to Basis support.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | I            | I,C                           |   | A | A | R  |
| Service                Level compliance for all assigned tickets                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          | I            | I                             |   | A | A | R |
| Communicating                and coordinating the priorities for the completion of all application                production systems support work; balancing user satisfaction versus                development and support productivity in responding to users and reporting                on possible training needs.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | I            | A                             |   | R | R | I |
| Establishing                priorities for all assigned Severity 3 and 4 work, including                prioritization of staff assignments between Application production                systems                support and enhancement/project activities                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | A            | R                             | I,C | C | C | C |
| Follow                and respond to audit requirements (ad-hoc requests)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | I            | A                             |   | R | R | R |
| Implement                and follow all Hercules processes and procedures                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | A            | R                             |   | I,C | I,C | I,C |

| **15.0** | **ADM                Project/Enhancement Work**** ** |
|----------|-----------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|                                                                                                                                                                                      | **Hercules** | **Supplier**                  |
|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|-------------------------------|
| **Task**                                                                                                                                                                                  | **Director** | **IT                Experts** | **Business                Users** | **On-Site                PM** | **Off-shore                PM** | **Offshore                Team** |
| **Project                / Enhancement Work**                                                                                                                                             |         |                          |   |   |   |   |
| Assist                Hercules representatives in prioritizing project/enhancement                requests                                                                                | A            | R                             | I | R | I |   |
| Obtaining                authorization through the Change Control Process                                                                                                                 |         |                          |   |   |   |   |
| Project                High Level Analysis                                                                                                                                                | A            | R                             | C |  C | C  | C  |
| Review                requests from Business Users                                                                                                                                        | A            | R                             | C | I |   |   |
| Assign                request to design/development teams                                                                                                                                 | A            | R                             |   | R | C | I |
| Provide                Project Effort and Timeline Estimates for Offshore work                                                                                                            |         | C                             | I | R | R |   |
| Blueprinting                Documentation                                                                                                                                                 | A            | R                             |   | I | I | C |
| Review                of Blueprint Documentation                                                                                                                                          |         | I                             |   | A | A | R |
| Create                Functional and Technical Design Specifications                                                                                                                      |         | C                             |   | A | A | R |
| Configuration                & Technical Development                                                                                                                                  |         | C                             |   | A | A | R |
| Review                Configuration & Technical Development                                                                                                                           | A            | R                             |   | I | I | C |
| Issues                / Clarifications                                                                                                                                                    | A            | R                             |   | A | A | R |
| Preparation                of User Acceptance Test Plan                                                                                                                                   |         | C                             |  C,R | A | A | R |
| Preparation                of Unit Test Scripts                                                                                                                                           |         | C                             |   | A | A | R |
| Preparation                of Integration and User Acceptance Test Scripts                                                                                                                |         | C                             | C,R  | A | A | R |
| Unit                Testing                                                                                                                                                               |         | C                             |   | A | A | R |
| Integration                Testing / User Acceptance Testing / Systems Test                                                                                                               |         | C                             |  R | A | A | A |
| Defect                fixing                                                                                                                                                              |         | C                             |   | A | A | R |
| Coordination                of User Acceptance Testing (may be done with Hercules and/or Supplier                Business groups)                                                         | A            | R                             | R | I | I | C |
| User                Training for Project work (As part of User Acceptance Test)                                                                                                           | A            | R                             | R | I | I | C |
| User                training for enhancement work                                                                                                                                         |         |                          | R,I | A | A | R |
| Supplier                production support resource training on project / enhancement changes                to                related configuration, process, data or programs           |         | I                             |   | A | A | R |
| Project                Documentation                                                                                                                                                      |         | I                             |   | A | A | R |
| Managing                timeline for offshore tasks                                                                                                                                       |         |                          |   | A | R |   |
| Managing                timeline for Hercules tasks                                                                                                                                       | A            | R                             |   |   |   |   |
| Update                Project Portfolio                                                                                                                                                   | A            |  R                       |   | C | C |   |
| Update                Application Portfolio                                                                                                                                               | A            |  R                       |   | C | C |   |
| Participate                in ITBT preparation                                                                                                                                            | A            | R                             |   | R | R |   |
| Participate                in ITBT meetings                                                                                                                                               | A            | R                             |   | R | R |   |
| Implement                support packs and / or Hercules refresh (excluding Basis work, including                coordination with other IT groups)                                       |         | C                             |   | A | A | R |
| Manage                Project Partner resources                                                                                                                                           |  A      |                          |   | R | R |  I,C |
| Enter                master data for projects upon aproval and agreement with                Hercules                                                                                     |         |                          |   | A | A | R |
| Prepare                and provide detailed project plans for offshore tasks                                                                                                              |         |                          |   | A | A | R |
| Prepare                and provide detailed project plans for Hercules tasks                                                                                                              | A            | R                             |   |   |   |   |
| Consolidate                project plans for project work                                                                                                                                 |         | A                             |   | R |   |   |
| Help                determine if project will result in SOX issues                                                                                                                        |  I      |  A                       |  I,C | I | I |  R |
| Establishing                access controls related to the new enhancements / projects and work                with                other groups to implement the related access controls. | I            | I                             | C | A | A | R |

| **16.0** | **Non-SAP                Production Support/Projects/Enhancements**** ** |
|----------|-------------------------------------------------------------------------------|

| 1. | Following                all procedures for production support and project/enhancement activities                for all requests received against the non-SAP                technologies. |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | Tracking                and reporting hours expended by support ticket in order to substantiate                the productivity of the team supporting these technologies. At a                minimum                the volume of closed tickets will be comparable to the volume of                closed                tickets performed by Hercules staff prior to the Commencement                Date. |
|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3. | Providing                2.5x2080 hours per year of support for this activity (the equivalent                of                the baseline resource hours) |
|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **17.0** | **Intentionally                blank** |
|----------|----------------------------------------|

| **18.0** | **Schedule** |
|----------|--------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**19.0**
**PERFORMANCE      REPORTING**

|   | **19.1** | **Reports** |
|--------|----------|-------------|

**Schedules      G and R**

|   | Ø | Resolution                duration (by severity, system,                module) |
|--------|--------|---------------------------------------------------------------------------------|

|   | Ø | Resolution                rate by support level |
|--------|--------|-------------------------------------------------|

|   | Ø | Backlog                by severity (aged unresolved tickets) by system/module |
|--------|--------|-------------------------------------------------------------------------------|

|   | Ø | Average                time to respond (by                severity/system/module) |
|--------|--------|-----------------------------------------------------------------------------------|

|   | Ø | Breakdown                of tickets opened by severity (monthly                report) |
|--------|--------|----------------------------------------------------------------------------------------|

|   | Ø | Breakdown                of tickets closed by severity (monthly                report) |
|--------|--------|----------------------------------------------------------------------------------------|

|   | Ø | Breakdown                of tickets opened by category (monthly                report) |
|--------|--------|----------------------------------------------------------------------------------------|

|   | Ø | Resolution                time |
|--------|--------|--------------------------------|

|   | Ø | Response                time |
|--------|--------|------------------------------|

|   | - | A                report of project/enhancement milestones and the hours expended and                progress made against the                milestones |
|--------|---|---------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | - | A                report of the quality of all project/enhancement implementations.                The                quality of deliverables is measured by recording any production releases                rejected for implementation by the infrastructure operations team,                any                releases to production that result in the generation of production                support                tickets and pre-production quality/readiness reviews conducted by                Hercules                IT experts |
|--------|---|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | **19.2** | **Reviews** |
|--------|----------|-------------|

| 1. | Supplier’s                Project Managers will conduct status and planning meetings and conference                calls with Hercules according to the schedule below, or as agreed                with                Hercules’ Director - Global Business Solutions, to discuss SLA’s,                performance reports, support volumes, and outstanding issues. The                parties                involved in the review sessions include: Hercules Director - Global                Business Solutions, Hercules IT SME’s, Supplier’s On-site Project Manager,                Supplier Offshore Project Manager , and relevant third party                Representatives if needed. |
|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | Participating                in daily calls (as needed or requested by Hercules) and weekly                pre-scheduled meetings/conference calls (or such other period as                requested                by Hercules). |
|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| 3. | Beginning                with the first month after transition, participating in the Information                Technology Business Team meeting (“ITBT”) and all other meetings as                required in Schedule S. Project/Enhancements Services: Application                Project Management |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 6. | Upon                receipt of a request for a project or enhancement Service, preparing                and                deliverying a proposal to Hercules within ten (10) business days                of                receipt of such request; provided, that Supplier shall use all                commercially reasonable efforts to respond more quickly in the case                of a                pressing business need or an emergency situation; such proposal shall                to                include the following: |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 7. | Utilizing                Hercules standard methodologies and tools to plan, monitor and control                projects throughout the development                lifecycle. |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 8. | Utilizing                project management principles that meet the following                requirements: |
|--------|----|-------------------------------------------------------------------------------------------------------------|

|   | 9. | Developing                and providing to Hercules a project scorecard summarized for all                projects.                The scorecard will at a minimum contain a project description,                red-yellow-green indication for project schedule, project cost to                date,                and overall project status. |
|--------|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **20.0** | **Change                Management** |
|----------|--------------------------------------|

|   | 10. | Receiving,                monitoring and reporting change requests from Authorized                Users. |
|--------|-----|----------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | 11. | Maintaining                a change log for all change requests, to include current status of                change                request using the agreed upon                tools. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 12. | Estimating                time and costs for changes. |
|--------|-----|-------------------------------------------------------|

|   | 13. | Identifying                and communicating proposed changes to Hercules through change management                procedures approved by Hercules. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 14. | Performing                changes after receiving approval from                Hercules. |
|--------|-----|------------------------------------------------------------------------------------------|

|   | 15. | Hercules                may pre-approve routine, minor, or emergency changes through the                change                management and Change Control                Procedures. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 16. | Conducting                reviews of changes with Hercules after implementing the                changes. |
|--------|-----|-----------------------------------------------------------------------------------------------------------|

|   | 17. | Complying                with SOX requirements related to change                management. |
|--------|-----|---------------------------------------------------------------------------------------------|

| **21.0** | **Application                Release Control** |
|----------|------------------------------------------------|

|   | 18. | Supporting                Hercules’ process for priority setting, planning and scheduling of                releases. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------|

|   | 19. | Complying                with or, with Hercules approval, improving Hercules’ Service delivery and                release management processes in accordance with the existing Hercules                business planning, work authorization, and release management                processes. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 20. | Monitoring                the release schedule and reporting all schedule exceptions to Hercules                as                required by the release management                process. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 21. | Maintaining                source code and version control. |
|--------|-----|-------------------------------------------------------------|

|   | 22. | Complying                with SOX controls related to application                releases. |
|--------|-----|--------------------------------------------------------------------------------------------|

| **22.0** | **Existing                or New Application                Integration** |
|----------|---------------------------------------------------------------------------|

|   | 23. | Supporting                the integration of existing and new Applications with Supplier, Hercules                or other third party provided                Applications. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 24. | Providing                input to Hercules to evaluate compatibility, benefits and                risks. |
|--------|-----|----------------------------------------------------------------------------------------------------------|

|   | 25. | Integrating                new or modified Applications in testing                procedures. |
|--------|-----|-----------------------------------------------------------------------------------------------|

|   | 26. | Resolving                compatibility issues. |
|--------|-----|------------------------------------------------|

|   | 27. | Tracking                compatibility issues resolution. |
|--------|-----|----------------------------------------------------------|

|   | 28. | Making                local modifications to tables and reference data for integration                into the                local environment. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | 29. | Localizing                Software as required to conform to local language, currency, numeric                punctuation etc. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------|

|   | 30. | Ensuring                compatibility with current end user computing (EUC)                Applications. |
|--------|-----|----------------------------------------------------------------------------------------------------------|

|   | 31. | Providing                expertise, training, benefits/risks and advisory services to Hercules                on                new Applications technologies. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **23.0** | **Application                Disaster Recovery****AND Business Continuity** |
|----------|-----------------------------------------------------------------------------|

|   | 32. | Providing                disaster recovery and business continuity support as required under                the                Agreement. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------|

|   | 33. | Provide                input to other Hercules groups to develop and maintaining Application                recovery plans as the Application or business needs                change. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 34. | Following                corresponding Application recovery plan testing as defined in the                corresponding policies and                procedures. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 35. | Implementing                the disaster recovery and business continuity plan upon the occurrence                of                a disaster or disruption. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **24.0** | **OTHER                Technology support** |
|----------|---------------------------------------------|

|   | 36. | Conducting                quality assurance reviews for compliance with Hercules’ standards and                methodology. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------|

|   | 37. | Subject                to Hercules’ prior written consent, supplying interface requirements                including Application source code. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 38. | Assisting                with interface testing. |
|--------|-----|--------------------------------------------------|

|   | 39. | Reviewing                and coordinating implementation of such Application or                technologies. |
|--------|-----|--------------------------------------------------------------------------------------------------------------|

|   | 40. | Providing                deficiency reports and production                sign-offs. |
|--------|-----|--------------------------------------------------------------------------------------|

|   | 41. | Supporting                and maintaining such Application or technology as part of the Services                as                required under the Agreement. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**HERCULES**

**Attachment      E.9A**

**Hercules      ADM Technology Portfolio**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Table      of Contents**

Hercules      ADM Technologies Portfolio: **3**

**Hercules      Technologies**

**Technologies      Detailed Scope**4

**Supported      Technologies  **

**Partial      List of Non-SAP Technologies (not including Lotus      Notes)**9

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules      ADM Technologies Portfolio:**

| **Hercules                Technologies**                        | **IN                SCOPE NORTH AMERICA AND EUROPE** | **IN                SCOPE ASIA PACIFIC AND LATIN AMERICA** | **NOT                IN SCOPE** |
|-----------------------------------------------------------------|------------------------------------------------------|------------------------------------------------------------|---------------------------------|
| SAP                R/3                                          |                                                 |                                                       |                            |
| Master                Data Maintenance                          |                                                 |                                                       | X                               |
| Master                Data Advice                               | X                                                    | X                                                          |                            |
| Finance                - General Ledger (FI-GL)                 | X                                                    | X                                                          |                            |
| Finance                - Accounts Receivable (FI-AR)            | X                                                    | X                                                          |                            |
| Finance                - Accounts Payable (FI-AP)               | X                                                    | X                                                          |                            |
| Cash                Management                                  | X                                                    | X                                                          |                            |
| Controlling                (CO)                                 | X                                                    | X                                                          |                            |
| Profit                Center Accounting (PCA)                   | X                                                    | X                                                          |                            |
| Internal                Orders                                  | X                                                    | X                                                          |                            |
| Project                Systems (PS)                             | X                                                    | X                                                          |                            |
| Profitability                Accounting                         | X                                                    | X                                                          |                            |
| Human                Resources (HR) - Integration / Mini Master | X                                                    | X                                                          |                            |
| Materials                Management (MM)                        | X                                                    | X                                                          |                            |
| Production                Planning (PP)                         | X                                                    | X                                                          |                            |
| Plant                Maintenance (PM)                           | X                                                    | **X**                                                      |                            |
| Production                Planning (PP)                         | X                                                    | X                                                          |                            |
| Quality                Management (QM)                          | X                                                    | X                                                          |                            |
| Sales                and Distribution (SD)                      | X                                                    | X                                                          |                            |
| Material                Ledger                                  |                                                 | X                                                          |                            |
| Warehouse                Management (WM)                        | X                                                    | X                                                          |                            |
| ABAP                                                            | X                                                    | X                                                          |                            |
| CROSS-TECHNOLOGY                                                | X                                                    | X                                                          |                            |
| Business                Warehouse (BW)                          | X                                                    | X                                                          |                            |
| Lotus                Notes Technologies                         | X                                                    | X                                                          |                            |
| Integration                to Core ERP system.                  | X                                                    | X                                                          |                            |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Technologies      Detailed Scope**

| HERCULES                TECHNOLOGIES                                  | IN                SCOPE NORTH AMERICA AND EUROPE | IN                SCOPE ASIA PACIFIC AND LATIN AMERICA | NOT                IN SCOPE |
|-----------------------------------------------------------------------|--------------------------------------------------|--------------------------------------------------------|-----------------------------|
| SAP                R/3                                                |                                             |                                                   |                        |
| Master                Data Maintenance                                |                                             |                                                   | X                           |
| Finance                - General Ledger (FI-GL)                       | X                                                | X                                                      |                        |
| Finance                - Accounts Receivable (FI-AR)                  | X                                                | X                                                      |                        |
| Finance                - Accounts Payable (FI-AP)                     | X                                                | X                                                      |                        |
| Cash                Management                                        | X                                                |                                                   |                        |
| Controlling                (CO)                                       | X                                                | X                                                      |                        |
| Profit                Center Accounting (PCA)                         | X                                                | X                                                      |                        |
| Internal                Orders                                        | X                                                | X                                                      |                        |
| Project                Systems (PS)                                   | X                                                | X                                                      |                        |
| Profitability                Accounting                               | X                                                | X                                                      |                        |
| Human                Resources (HR) - Integration / Mini Master       | X                                                | X                                                      |                        |
| Materials                Management (MM)                              | X                                                | X                                                      |                        |
| Production                Planning (PP)                               | X                                                | X                                                      |                        |
| Plant                Maintenance (PM)                                 | X                                                | **X**                                                  |                        |
| Production                Planning (PP)                               | X                                                | X                                                      |                        |
| Quality                Management (QM)                                | X                                                | X                                                      |                        |
| Sales                and Distribution (SD)                            | X                                                | X                                                      |                        |
| Material                Ledger                                        |                                             | X                                                      |                        |
| Warehouse                Management (WM)                              | X                                                | X                                                      |                        |
| ABAP                                                                  | X                                                | X                                                      |                        |
| ABAP/4                Workbench                                       | X                                                | X                                                      |                        |
| ABAP/4                Dictionary                                      | X                                                | X                                                      |                        |
| ABAP/4                Query                                           | X                                                | X                                                      |                        |
| · SAPscript                                                 | X                                                | X                                                      |                        |
| · SmartForms                                                | X                                                | X                                                      |                        |
| · Jetforms                                                  | X                                                | X                                                      |                        |
| CROSS-TECHNOLOGY                                                      |                                             |                                                   |                        |
| Workflow                Management                                    | X                                                | X                                                      |                        |
| Scripts                to send / receive files for EDI and Interfaces | X                                                | X                                                      |                        |
| EDI                / IDOC’s                                     | X                                                | X                                                      |                        |
| Business** **Warehouse                (BW)                       | X                                                | X                                                      |                        |
| Lotus                Notes                                            | X                                                | X                                                      |                        |
| **Integration                to Core ERP system:**                    |                                             |                                                   |                        |
| Freight                outsourcers                                    | X                                                | X                                                      |                        |
| Aspentech                                                             | X                                                |                                                   |                        |
| Salesview                                                             | X                                                |                                                   |                        |
| Taxware                                                               | X                                                |                                                   |                        |
| T&E                systems                                        | X                                                | X                                                      |                        |
| GE                Capital                                             | X                                                | X                                                      |                        |
| IXOS                                                                  | X                                                | X                                                      |                        |
| Golden                Tax                                             |                                             | X                                                      |                        |
| GE                Betz                                                | X                                                | X                                                      |                        |
| PNC                                                                   | X                                                | X                                                      |                        |
| Bank                Interfaces                                        | X                                                | X                                                      |                        |
| Hyperion                                                              | X                                                | X                                                      |                        |
| AMEX                                                                  | X                                                | X                                                      |                        |
| Topcall                                                               | X                                                | X                                                      |                        |
| eZorder                                                               | X                                                |                                                   |                        |
| HR                Payroll Processing Providers                        | X                                                | X                                                      |                        |
| MSDGen                                                                | X                                                |                                                   |                        |
| TremCard                                                              | X                                                | X                                                      |                        |
| Drum                Label Production                                  | X                                                | X                                                      |                        |
| IT/2                                                                  | X                                                | X                                                      |                        |
| TaxFactory                                                            | X                                                |                                                   |                        |
| Pinnacle                                                              | X                                                | X                                                      |                        |
| DBDirect                                                              | X                                                | X                                                      |                        |
| Datapass                                                              | X                                                | X                                                      |                        |
| RMS                                                                   | X                                                | X                                                      |                        |
| MK                Technologies                                        | X                                                | X                                                      |                        |
| LabelMatrix                                                           | X                                                | X                                                      |                        |
| DMI                                                                   | X                                                | X                                                      |                        |
| BarTender                                                             | X                                                | X                                                      |                        |
| SmartLabel                                                            | X                                                | X                                                      |                        |
| DART                                                                  | X                                                | X                                                      |                        |
| D&B                                                               | X                                                | X                                                      |                        |
| Tymetrix                                                              | X                                                | X                                                      |                        |
| Analyste                                                              | X                                                | X                                                      |                        |
| Elster                                                                | X                                                |                                                   |                        |
| Insource                                                              | X                                                | X                                                      |                        |
| Told                and SKAT                                          | X                                                | X                                                      |                        |
| API                                                                   | X                                                | X                                                      |                        |
| CMS                                                                   | X                                                | X                                                      |                        |
| Spanish                VAT                                            | X                                                |                                                   |                        |
| Odyssey                                                               | X                                                |                                                   |                        |
| DeRijke                                                               |                                             | X                                                      |                        |

----

**THIS        EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT        REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY        WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Hercules      ADM Technology Portfolio:**

**Supported      Technologies**

| **HERCULES                TECHNOLOGIES** | **IN                SCOPE NORTH AMERICA AND EUROPE** | **IN                SCOPE ASIA PACIFIC AND LATIN AMERICA** | **NOT                IN SCOPE** |
|------------------------------------------|------------------------------------------------------|------------------------------------------------------------|---------------------------------|
| **Other                Technologies**    |                                                 |                                                       |                            |
| Lotus                Notes               | X                                                    | X                                                          |                            |
| Visual                Studio             | X                                                    | X                                                          |                            |
| Visual                Basic              | X                                                    | X                                                          |                            |
| QlikTech                                 | X                                                    | X                                                          |                            |
| Microsoft                Office          | X                                                    | X                                                          |                            |
| ASupplier’                         | X                                                    | X                                                          |                            |
| XML                                      | X                                                    | X                                                          |                            |
| SQL                Server                | X                                                    | X                                                          |                            |
| Oracle                                   | X                                                    | X                                                          |                            |
| FrontPage                                | X                                                    | X                                                          |                            |
| Crystal                Reports           | X                                                    | X                                                          |                            |

**Partial      List of Non-SAP Technologies (not including Lotus Notes)**

**Hercules        Technology Development Support**

**(Non-SAP        & Non-Lotus Notes)**

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**THIS        EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT        REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY        WITH THE SECURITIES AND EXCHANGE COMMISSION.**

| **Platform** | **Tool**                            | **Function**                             | **Class**                         | **Version**              | **Comments**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | **Technologies                  / Support**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
|--------------|-------------------------------------|------------------------------------------|-----------------------------------|--------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| UNIX         | UNIX                  Scripting     | Application                  Development | Server                            |                     |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            | 1.                  ODS Jobs2.                  LabWare Links3.                  Cost Calculator US                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| Windows      | Visual                  Studio      | Application                  Development | Desktop                  / Server | .Net                     | It                  is not backward compatible with version 6.0 since .NET is a complete                  rewrite of the environment and libraries. Some new features includes                  easier deployment via Xcopy, ASP's are compiled not interpreted.                  Can make                  Web Services etc. Technology deployment will require new                  libraries/frameworks to be loaded onto PC's or servers depending                  on how it                  is deployed. | Upgraded                  to VS (.NET). Currently the new standard for applicable technology                  development.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| Windows      | MS                  Visual InterDev | Application                  Development | Desktop                           | 6                        | Web                  app development tool. Used standalone or as a part of the V Studio                  bundle.                  Used by most HPC app developers for writing ASP's, code that FrontPage                  cannot do, and for debugging purposes.                                                                                                                                                                                                                                                | 1.                  Appropriations Request Application2.                  Bulletin Boards3.                  SOX Cat Reports4.                  Classifieds5.                  Hercules Learning Center6.                  Job Posting System7.                  Latin America Website8.                  Manufacturing Excellence Best Practices9.                  Manufacturing Excellence Documents10.                  Plant Energy Champions' Resources11.                  SOX SOD Reports                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
| Windows      | MS                  Visual Basic    | Application                  Development | Desktop                  / Server | 3                        | Old                  Gold Code in VB 3. Sometimes required to match the Gold Code and                  DLL's.                  Sales Force Engineering apps for support reasons.                                                                                                                                                                                                                                                                                                                                | Still                  support technologies developed in this version. These tend to be                  standalone technologies that reside on the desktop. No easy way                  to scan                  for them to determine a list of who, where and how many.  (eg.                  BioDeg)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
| Windows      | MS                  Visual Basic    | Application                  Development | Desktop                  / Server | 4                        | Old                  Gold Code in VB 3. Sometimes required to match the Gold Code and                  DLL's.                  Sales Force Engineering apps for support reasons.                                                                                                                                                                                                                                                                                                                                | Still                  support technologies developed in this version. These tend to be                  standalone technologies that reside on the desktop. No easy way                  to scan                  for them to determine a list of who, where and how many.  Eg.,1.                  Golden Nuggets2.                  Atlas Calculator                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| Windows      | MS                  Visual Basic    | Application                  Development | Desktop                  / Server | 6                        |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            | Version                  prior to current standard of .NET. Technologies to be supported                  in this                  version until such time they can be upgraded. Generally, upgrade                  requires                  a re-write. 1.                  Nantou Label Printing;2.                  Nantou VAT Reporting;3.                  Nantou Invoice Reporting;4.                  BioDeg;5.                  Hercules Drawing Database;6.                  Hplot2K;7.                  VPF;8.                  Jacksonville Waste Management Db;9.                  Engineering Timecard ;10.                  Doel Reporting;11.                  Boiler Calc;12.                  Cold Lime;13.                  Econ Calc;14.                  Units Conversion;15.                  Sludge Dewatering;16.                  Cool Calc;17.                  Hot Lime;18.                  Poly Mix;19.                  Condensate Rec;20.                  Price Calculator;21.                  Activated Sludge;...                  and likely others ... |
| Windows      | MS                  C++             | Application                  Development | Server                            | 6                  and 7 | MS                  C++ was used as a point solution left behind after the BDD transacation.                  It is used to perform an audit routine comparing the data load                  from the                  SAP/ABAP extracts to what is loaded in the SalesView                  system.                                                                                                                                                                                                           | 1.                  Audit Procedures for ODS Control                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
|         | Java                  Visual Caffe  | Application                  Development | Desktop                  / Server | 1.1                      | Used                  on both the client and server side. Ties into Domino, the Notes                  client,                  ASP and Front Page.                                                                                                                                                                                                                                                                                                                                                             | 1.                  PPD WebWorks                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
|         | Java                  Bean Machine  | Application                  Development | Desktop                  / Server |                     |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            | 1.                  PPD WebWorks                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
|         | PERL                                | Application                  Development | Server                            |                     | Uses                  a product from ActiveState for PERL script development on web servers.                                                                                                                                                                                                                                                                                                                                                                                                                    | Several                  IntraNet technologies utilizing this technology.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
|         | PerlScripts                         | Application                  Development | Server                            |                     | Uses                  a product from ActiveState for PERL script development on web servers.                  The                  PERL Script is a lighter version of the PERL language.                                                                                                                                                                                                                                                                                                                       | Several                  IntraNet technologies utilize this technology.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| Windows      | MS                  FrontPage       | Web-Page                  Design         | Desktop                           | 2002                     | New                  users get this version. The FP 2002 extensions are not loaded on                  servers                  though. Therefore that functionality cannot be used.                                                                                                                                                                                                                                                                                                                            | Standard                  for website development. There are many of these on our IntraNet                  and                  InterNet sites.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
|         | ASPMail                             | WebTools                                 | Server                            | 3                        | ActiveX                  component for sending email from a web-page                                                                                                                                                                                                                                                                                                                                                                                                                                            | Still                  in use. Utilized in many other applications as a component of those                  technologies.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
|         | SAFileUpload                        | WebTools                                 | Server                            | 3.3                      | ActiveX                  Component for sending files to a server.                                                                                                                                                                                                                                                                                                                                                                                                                                               | Still                  in use. Utilized in some other applications as a component of those                  technologies.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| Windows      | MS                  Access          | Database                                 | Desktop                           | 97                       | Current                  standard. Comes with Office 97 Pro. Not compatible with Access                  2000, so                  apps need work be to re-deployed. Can we move to using the JET                  Engine                  rather than depoying Access with IT developed apps?                                                                                                                                                                                                                  | 1.                  Appropriations Request Application;2.                  Engineering Drawing Database;3.                  AU Database;4.                  Engineering Newsgroup ;5.                  Plant Energy Champion's Resource ;6.                  VPF ;7.                  Jacksonville Waste Management Db;8.                  Hercules Learning Center Website;9.                  Engineering Timecard ;10.                  SOX SOD ;11.                  SOX CAT ;12.                  Doel Reporting;...                  and likely others to be determined during the Transition                  Period...                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
|         | Notrix                              | Database                  Tool           | Server                            | 5.3                      | Notrix                  allows relational data from Oracle etc. to be used in Lotus Notes.                  Used                  heavily to provide sales force data to the field.                                                                                                                                                                                                                                                                                                                             | Used                  in support of the ODS technologies such as Sales View.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
|         | Oracle                  Client      | Database                  Tool           | Desktop                           | 7                        | For                  looking up Oracle PL/SQL procedures, functions, views, etc. The                  SQL+ tool                  in it allows you to send SQL statements to the DB and review the                  results.                                                                                                                                                                                                                                                                                     | 1.                  ODS Jobs;2.                  LabWare Links;3.                  Cost Calculator US                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |
|         | TrueDB                  Grid        | Database                  Tool           | Desktop                           | 7                        | TrueDBGrid                  is an ActiveX component that is used in VB to show data from a                  database in                  a spreadsheet-like display. It is essentially a data entry/data                  display                  control                                                                                                                                                                                                                                                      | 1.                  Herc Drawing;2.                  Hplot;3.                  Hercules VPF;4.                  Jax Waste Mgt;5.                  Engeneering Time Data System;...                  and likely others …                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |
|         | MS                  SQL Server      | Database                                 | Server                            | 6.5                      | Running                  on IT managed servers.                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | 1.                  Bulletin Boards;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
|         | MS                  SQL Server      | Database                                 | Server                            | 2000                     | Does                  seem to have some use in PPD. Investigating where/how it is being                  used.                                                                                                                                                                                                                                                                                                                                                                                                  | 1.                  SOX CAT Technology;2.                  Global Business Intelligence System;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
|         | QlikTech                            | BI                  Tool                 | Server                            |                     | Business                  Intelligence (Analytics) platform                                                                                                                                                                                                                                                                                                                                                                                                                                                     | TBD                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
|         | JavaScript                          | Application                  Development | Server                            |                     | Programming                  language used inside of web pages.                                                                                                                                                                                                                                                                                                                                                                                                                                                 | Many                  InterNet/ItraNet site utilize this technology that we support.                  Too many to                  mention.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**List      of Critical non-SAP **
**Technologies**

| **Lotus                Notes Database Name**       | **High                Maintenance** | **Mission                Critical** | **Detailed                Documentation?** | **Number                of Users**     | **Ticket                Volumes**                                                                                                            | **Database                Size**                               | **Business                Process Area** | **Other                Comments**                            |
|----------------------------------------------------|-------------------------------------|-------------------------------------|--------------------------------------------|----------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------|------------------------------------------|--------------------------------------------------------------|
| Account                Assignments Database        | YES                                 | YES                                 | No                                         | 600                                    | 15/yr                                                                                                                                        | 46                MB                                           | PPD                                      | Business                handles most of the data maintenance |
| Aqualon                Reference                   | NO                                  | YES                                 |                                       |                                   |                                                                                                                                         |                                                           |                                     |                                                         |
| Cost                Calculator US                  | YES                                 | YES                                 | No                                         | 300                                    | Avg.1                Ticket/Help Call per Day Complexity may vary ( Cross Platform , Cross                server system, Transaction system) | 100                MB                                          | Sales                Force North America |                                                         |
| Europe                Account Assignments Database | YES                                 | YES                                 | No                                         | 200                                    | 10/yr                                                                                                                                        | 11                MB                                           | PPD                                      | Business                handles most of the data maintenance |
| Europe                Audit Database               | YES                                 |                                | No                                         | 900                                    | Avg.1                Ticket/Help Call per Day Complexity may vary ( Cross Platform , Cross                server system, Transaction system) | 50                MB                                           | Corporate                Europe          |                                                         |
| Fonebook                R5 (Hercules Phonebook)    |                                | YES                                 |                                       |                                   |                                                                                                                                         |                                                           |                                     |                                                         |
| GIR                                                | YES                                 | YES                                 | No                                         | all                of Hercules (~5000) | 20/yr                                                                                                                                        | 254                MB for 1 year of data (holds up to 5 years) | SHERA                                    | Business                handles most of the data maintenance |
| Global                Consumption Report (PPD BI)  | YES                                 | YES                                 | No                                         | 1000                                   | Avg.3                Ticket/Help Call per Day Complexity may vary ( Cross Platform , Cross                server system, Transaction system) | 1000                MB                                         | Global                Sales Force        |                                                         |
| Hercules                Plaza-CSD Room Scheduling  |                                | YES                                 |                                       |                                   |                                                                                                                                         |                                                           |                                     |                                                         |
| PCN                (Personnel Change Notification) | YES                                 | YES                                 |                                       |                                   |                                                                                                                                         |                                                           |                                     |                                                         |
| PPD                ATLAS                           | YES                                 | YES                                 | no                                         | 1500                                   | Avg.4                Ticket/Help Call per Day Complexity may vary( Cross Platform , Cross                server system, Transaction system)  | 2000                MB                                         | Global                Sales Force        |                                                         |
| PPD                SalesView                       | YES                                 | YES                                 | No                                         | 600                                    | 15/yr                                                                                                                                        | 2                GB                                            | PPD                                      |                                                         |
| SalesView                                          | YES                                 | YES                                 | No                                         | 1000                                   | Avg.4                Ticket/Help Call per Day Complexity may vary( Cross Platform , Cross                server system, Transaction system)  | 2615                MB                                         | Global                Sales Force        |                                                         |
| Europe                PPD SalesView                | YES                                 | YES                                 | No                                         | 200                                    | 10/yr                                                                                                                                        | 632                MB                                          | PPD                                      |                                                         |
| SalesView                Europe                    | YES                                 | YES                                 | No                                         | 400                                    | Avg.2                Ticket/Help Call per Day Complexity may vary ( Cross Platform , Cross                server system, Transaction system) | 550                MB                                          | Sales                Force Europe        |                                                         |
| SalesView                North America             | YES                                 | YES                                 | No                                         | 600                                    | Avg.2                Ticket/Help Call per Day Complexity may vary ( Cross Platform , Cross                server system, Transaction system) | 2011                MB                                         | Sales                Force North America |                                                         |
| US                Vendor Master                    | YES                                 | YES                                 |                                       |                                   |                                                                                                                                         |                                                           |                                     |                                                         |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      E.10**

**Disaster      Recovery and Business Continuity**

|   | n |   |
|--------|---|--------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**SCHEDULE      E.10**

**DISASTER      RECOVERY AND BUSINESS CONTINUITY**

**Schedule      E.10**
**Agreement**

**Schedule      E.10**
**Attachment      J.6**
**Schedule      J **

**Proposed      Business Continuity Overview**

|   | · | Legal                impact of the process |
|--------|--------|--------------------------------------------|

|   | · | Customer                servicing impact |
|--------|--------|------------------------------------------|

|   | · | Financial                Impact |
|--------|--------|---------------------------------|

**Recovery      Site**
**s**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**THE      FOLLOWING TABLE HAS BEEN REDACTED**

|   | · | ****** |
|--------|--------|--------|

|   | · | ****** |
|--------|--------|--------|

|   | · | ****** |
|--------|--------|--------|

|   | · | ******  |
|--------|--------|--------------|

|   | · | ****** |
|--------|--------|--------|

|   | · | ****** |
|--------|--------|--------|

|   | · | ****** |
|--------|--------|--------|

|   | · | ****** |
|--------|--------|--------|

|   | · | ****** |
|--------|--------|--------|

|   | · | ****** |
|--------|--------|--------|

|   | · | ****** |
|--------|--------|--------|

|   | · | ****** |
|--------|--------|--------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | · | Hercules                would be responsible for provisioning and managing the voice T1’s and the                toll free numbers and routing the calls to India. |
|--------|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | No                call recording option included in this                pricing |
|--------|--------|---------------------------------------------------------------------------------|

|   | · | Since                no call volume is available, T1 sizing cannot be done as of the Effective                Date |
|--------|--------|--------------------------------------------------------------------------------------------------------------------|

|   | · | One                file server pricing is included |
|--------|--------|----------------------------------------------------|

|   | · | One                BCP hot test and three cold tests to be performed in a                year. |
|--------|--------|------------------------------------------------------------------------------------------------|

|   | · | Pricing                may subject to change after the requirement analysis captured during                the                IT design workshop being held in Wilmington , DE on 22nd                January |
|--------|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

***Inter      Country BCP Solution***

|   | · | The                Hercules network/ IT Infrastructure would already exist at the recovery                country. |
|--------|--------|--------------------------------------------------------------------------------------------------------------------|

|   | · | The                specific BCP seats marked for Hercules would be pre-identified, marked                and                documented in the BCP detailed plan for Hercules. These BCP seats                would be                used from the already -in-production seats of Hercules at the recovery                country, whose processes would also be bought down to the extent                of coping                with the emergency Services of the outage                site. |
|--------|--------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | There                could be a need to hire employees keeping in mind that proper levels                of                cross training would be imparted to handle other processes at an                emergency                level of processing in the event of a BCP situation. This might entail                an                additional cost for cross training to the extent that emergency services                are required to be processed. |
|--------|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | There                might be additional third party vendor IT costs for switching processes                across Supplier locations. This would be assessed during the strategic                assessment stage. |
|--------|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | Synergies                should exist between activities performed across                poles |
|--------|--------|------------------------------------------------------------------------------------------------|

|   | · | Softwares                would be available or downloadable at all sites |
|--------|--------|--------------------------------------------------------------------------|

|   | · | Adequate                cross training between poles for performance of                activities |
|--------|--------|---------------------------------------------------------------------------------------------------|

|   | · | 100%                redundant network on all critical components |
|--------|--------|------------------------------------------------------------------|

|   | · | Displaced                process would work on a revised/ downgraded Service Levels during                a Force                Majeure event |
|--------|--------|------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | · | Critical                activities (in processes like General Accounting, Business Analysis)                which                can be performed by Hercules retained organization to be scoped out. |
|--------|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | The                Hercules network is extended to the BCP recovery site and is monitored                24*7. |
|--------|--------|----------------------------------------------------------------------------------------------------------------|

|   | · | The                specific seats marked for Hercules would be pre-identified, marked                and                documented in the BCP detailed plan for                Hercules |
|--------|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | The                non dedicated seats have spare LAN ports that are patched to the                Hercules                network in the data center of the recovery site building. |
|--------|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | Though                the Hercules network is always live in the recovery site, but the                extension of the network to the shared BCP seats is not                activated. |
|--------|--------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | We                also store desktops with pre-configured software for Hercules in                a secure                location in the recovery site. |
|--------|--------|----------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | At                the time of disaster these desktops are taken out, the network activated                through an emergency change request and the setup is ready to                go. |
|--------|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | Supplier                will provide additional security guards to control the physical access                to                these BCP seats to the extent these seats are not in the Hercules                access                controlled area. |
|--------|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | Supplier                also has a monthly process of updating the patches and virus definitions                of the stored laptops. |
|--------|--------|----------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**1      - 5 days**

|   | · | The                Hercules network is extended to the BCP recovery site and is monitored                24*7. |
|--------|--------|----------------------------------------------------------------------------------------------------------------|

|   | · | The                specific seats marked for Hercules would be pre-identified, marked                and                documented in the BCP detailed plan for                Hercules |
|--------|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | The                non dedicated seats have spare LAN ports that are patched to the                Hercules                network in the data center of the recovery site building. |
|--------|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | Though                the Hercules network is always live in the recovery site, but the                extension of the network to the shared BCP seats is not                activated. |
|--------|--------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | Supplier                shall store desktops with pre-configured software for Hercules in                a secure                location in the recovery site. |
|--------|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | At                the time of disaster these desktops are taken out, the network activated                through an emergency change request and the setup is ready to                go. |
|--------|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | Supplier                shall provide additional security guards to control the physical                access to                these BCP seats to the extent these seats are not in the Hercules                access                controlled area. |
|--------|--------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | Supplier                also has a monthly process of updating the patches and virus definitions                of the stored laptops. |
|--------|--------|----------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | · | Notice                to Hercules process owners would be provided within 2 hours of                crisis. |
|--------|--------|-------------------------------------------------------------------------------------------------------------|

|   | · | The                conference call bridge would be opened and will stay active during                the                entire duration of crisis. |
|--------|--------|----------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | A                report containing details of the crisis, its cause(s), impact analysis                and                the Supplier action plan would be published within 1 week of the                incident. |
|--------|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**European      Scanning Solution Overview**

**Schedule      E.11**

**European      Scanning Solution Overview**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | **Volume                of Documents** | Average                Number of Documents |
|--------|----------------------------------------|--------------------------------------------|
|   |                                   |                                       | Average |   |
| Month  |                                   |                                       | 6,000 |   |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| Document                name/description                   | AP                and AR documents                                                                  |
|------------------------------------------------------------|-----------------------------------------------------------------------------------------------------|
| Percentage                A4 equivalent/other sizes        | 90                % A4, 8% A5, 2% till receipts                                                     |
| Percentage                simplex/duplex                   | 100%                simplex                                                                         |
| Percentage                black and white/colour           | 100%                black and white                                                                 |
| General                condition of documents for scanning | 98%                bulk scanning, 2% flat bed/manual process, assuming good                quality. |

**Attachment      J.6**
**Schedule      J**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**HERCULES**

**Schedule      E.12**

**SAP      Upgrade **

**Statement      of Work**

**October      9, 2006**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Table      of Contents**

**I****.      GENERAL** 

Finance      - General Ledger (FI-GL)

**Finance      - Accounts Receivable      (FI-AR)**

**Finance      - Accounts Payable (FI-AP)** 

**Cash      Management** 

**Controlling      (CO)** 

**Profit      Center Accounting (PCA)** 

**Internal      Orders** 

**Project      Systems (PS)** 

**Profitability      Accounting (PA)** 

**Human      Resources (HR) - Integration / Mini Master** 

**Materials      Management (MM)** 

**Production      Planning (PP)** 

**Plant      Maintenance (PM)** 

**Production      Planning (PP)** 

**Quality      Management (QM)** 

**Sales      and Distribution (SD)** 

**Warehouse      Management (WM)** 

**Environmental      Health and Safety (EH&S)** 

SAP      Configuration

Basis      / Operations Work

**III.      APPROACH &DELIVERABLES**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | · | Phase                I - SAP 3.1i technical upgrade. |
|--------|--------|------------------------------------------------------|

|   | · | Phase                II - Functional upgrade plus consolidation / upgrade of SAP 4.6c                into                MySAP ERP 2005. |
|--------|--------|------------------------------------------------------------------------------------------------------------------------------------------|

**II.      SCOPE**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Finance      - General Ledger (FI-GL)**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Finance      - Accounts Payable (FI-AP)**

**Cash      Management**

**Controlling      (CO)**

**Profit      Center Accounting (PCA)**

**Internal      Orders **

**Project      Systems (PS)**

**Profitability      Accounting (PA)**

**Human      Resources (HR) - Integration / Mini Master**

**Materials      Management (MM)**

**Production      Planning (PP)**

**Plant      Maintenance (PM)**

**Production      Planning (PP)**

**Quality      Management (QM)**

**Sales      and Distribution (SD)**

**Warehouse      Management (WM)**

**Environmental      Health and Safety (EH&S)**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| · | Analyze                Hercules’ business processes affected by the Technical                Upgrade. |
|--------|-------------------------------------------------------------------------------------------------------------|

| · | Compare                Hercules’ processes to the corresponding processes in the SAP version to                be implemented. |
|--------|--------------------------------------------------------------------------------------------------------------------------------------|

| · | Recommend                improved business processes that should be changed that take full                advantage of SAP’s best practices and newly available functionality. |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| · | Document                and implement all business process changes as approved by                Hercules. |
|--------|------------------------------------------------------------------------------------------------------------|

**SAP      Development**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| · | Upgrading                of SAP software, including                database. |
|--------|------------------------------------------------------------------------------|

| · | Carry                out test upgrade and review subsequent                upgrades |
|--------|-------------------------------------------------------------------------------------|

| · | Review                technical project plan |
|--------|----------------------------------------------|

| · | Advise                Hercules on delta Basis functions |
|--------|---------------------------------------------------------|

| · | Unicode                conversion necessary to achieve EH&S                implementation |
|--------|-----------------------------------------------------------------------------------------------|

| · | Identifying                modifications and developments |
|--------|-----------------------------------------------------------|

| · | Reapplying                modifications |
|--------|-----------------------------------------|

| · | Applying                necessary patches |
|--------|-------------------------------------------|

| · | Transports                of changes from the development system to the test system and to                the                production system, as applicable, and in accordance with the Change                Control Procedures |
|--------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| · | Basis                support during the Technical Upgrade, including security authorization                support for the project team, copying of databases, setting up of                new                environments |
|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| · | Systems                administration & backup |
|--------|----------------------------------------------------|

| · | Assisting                the functional team with integration testing by providing support                required                for a successful sign-off of the                tests |
|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| · | Performing                performance and stress testing and resolving any issues |
|--------|-----------------------------------------------------------------------------------|

|                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | **Hercules**             | **Supplier**          |
|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------|-----------------------|
| **Pre-Upgrade**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |                     |                  |
| Prepare                  Sandbox Environment upgrading of SAP software, including                  database.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | C                        | R                     |
| Provide                  expertise on upgrade methodology, on new / changed functionality                  and / or                  changes / new configuration required                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | I                        | R                     |
|                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |                     |                  |
| **Project                  Preparation**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |                     |                  |
| Complete                  the Project Charter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          | R                        | R                     |
| Form                  steering and executive committees specific to this project (i.e.,                  distinct                  from the committees described in Schedule S)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | R                        | C,                  I |
| Communication                  of project structure and roles and responsibilities to all members                  of the                  project team and extended team members                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | R                        | R                     |
| Form                  Project Team, subject to Section IV below                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | R                        | R                     |
| Develop                  a detailed Draft Project Plan. This Project Plan will include necessary                  timelines, required resources and ramp-up plan, logistical requirements,                  and planned deadlines. Identification and initial schedule for                  extended                  team members’ participation in Blueprint.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | A,C                      | R                     |
| Project                  Kick-Off with all team members and the steering committee and executive                  sponsors                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             | R                        | R                     |
| Hercules                  Core team training                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | R                        |                  |
| **Blueprint**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |                     |                  |
| Provide                  SAP expertise in corresponding areas                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          | I,C                      | R                     |
| Identify                  changes between releases, document and advise Hercules of impact                  and use                  of new functionality                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | I,C                      | R                     |
| Business                  Functionality (Business Processes and Master Data) to be included                  in the                  scope (Scope Outline)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             | I,C                      | R                     |
| Updated                  time & resources necessary to complete the Technical                  Upgrade                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             | I,C                      | R                     |
| Definition                  of Scope that cannot be addressed in Technical Upgrade due to delivery                  constraints, business priorities, criticality, and special                  needs.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | I,C                      | R                     |
| Definition                  of interfaces, data conversions, enhancements, forms and reports                  needing                  changes due to Technical Upgrade                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                | I,C                      | R                     |
| Identification                  of the policies, procedures and business practices requiring change                  management support and training.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | R                        | I,C                   |
| Creation                  of a project plan for Realization (detailed) & subsequent stages (high                  level)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | I,C                      | R                     |
| Definition                  of Master Data changes required                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            | I,C                      | R                     |
| Validation                  of Technical Environment; validation of the same with the Hercules                  Third                  Party Contractor providing infrastructure services.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             | I,C                      | R                     |
| Identification                  of any Systems Administration Policies & Procedures changes;                  validation of same with the Hercules Third Party Contractor providing                  infrastructure services.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | I,C                      | R                     |
| Identification                  of Key Impacts to the Hercules organizations as a result of implementing                  any new business processes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | R                        | I,C                   |
| Development                  of a training strategy, plan and recommended approach for                  Hercules.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | I,C                      | R                     |
| Identification                  of any changes to existing applications due to Technical                  Upgrade.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | I,C                      | R                     |
| Delivery                  of the Business Blueprint Document which includes:Executive                  Summary (Project Charter, Goals & Objectives, Key Business Changes and                  Benefits, Organizational Impact, Project Scope, Critical Success                  Factors,                  KPIs, Project Risks, Assumptions, Staffing, Timeline and                  Cost)Business                  Process Requirements for any processes identified as changed or                  new due to                  Technical Upgrade (Process Team Summaries and Detailed Process                  Flow                  documents) Master                  Data ChangesReporting                  ChangesConfiguration                  ChangesInterfaces,                  Data Conversions and Enhancement Definition and ChangesProject                  Plan for Realization, Final Prep and Go-Live stages with Staffing                  Plan | I,C                      | R                     |
| Adjustments                  to Landscape Strategy; validation of such adjustments with the                  Hercules                  Third Party Contractor providing infrastructure services.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | I,C                      | R                     |
| Knowledge                  Transfer Plan from upgrade resources to ADM and infrastructure                  production                  support resources                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | I,C                      | R                     |
| Security                  / Authorization Profile Strategy; validation of the same with the                  Hercules                  Third Party Contractor providing infrastructure services.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | I,C                      | R                     |
| Issue                  Management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | I,C                      | R                     |
|                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |                     |                  |
| **Configuration                  and Unit Testing (Realization - first phase)**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |                     |                  |
| Detailed                  Refinement of Business Processes from Blueprint completed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | I,C                      | R                     |
| Development                  of the SAP GUI client necessary for the upgrade                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | I,                  C    | R                     |
| Coordination                  of the deployment of the SAP GUI client with the Hercules Third                  Party                  Contractor providing infrastructure services.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | I,                  C    | R                     |
| Design,                  development and unit testing of all SAP interfaces, conversions,                  enhancements, forms and reports                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             | I,C                      | R                     |
| Baseline                  Configuration (80% of basic SAP processes) configured and operational                  per                  the Business Blueprint                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | I,C                      | R                     |
| Baseline                  Configuration Playbacks (conference room demos for Super Users)                  and                  Hercules validation and approval                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | R                        | I,C                   |
| Final                  Configuration (remaining 20% of processes) configured and operational                  per                  the Business Blueprint                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | I,C                      | R                     |
| Final                  Configuration Playbacks (Cycles 1-4) and Client validation and                  approval                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | R                        | I,C                   |
| R/3                  QA Clients setup; validation of the same with the Hercules Third                  Party                  Contractor providing infrastructure services.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            | I,C                      | R                     |
| Issue                  Management & Resolution                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | I,C                      | R                     |
| Security                  Profile creation, changes, and testing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | I,C                      | R                     |
| Unit                  test scenarios for Cycle Testing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | I,C                      | R                     |
| Integration                  Test / System Test Scenarios Creation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | I                        | R                     |
| Modifications                  to existing applications to support new SAP system. Only applications                  being supported as of the Effective Date are included.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | I,C                      | R                     |
| Transports                  of changes from the development system to the test system only                  on the                  upgrade landscape.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | I,C                      | R                     |
| Reapplying                  modifications                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | I,C                      | R                     |
| Applying                  necessary patches                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            | I,C                      | R                     |
| Basis                  Support during the project, including authorization support for                  the                  project team, copying of databases, setting up of new                  environments                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | I,C                      | R                     |
| Request                  systems administration & backup for the Upgrade Landscape for the                  upgrade landscape                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | I,C                      | R                     |
|                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |                     |                  |
| **Integration                  Testing (Realization - second phase)**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |                     |                  |
| Integration                  Test / System Test Coordination                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | R                        | I,C                   |
| Final                  Integration Testing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             | R                        | I,C                   |
| Configuration                  documentation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | I,C                      | R                     |
| Identify                  changes to the IT ADM support organization and to handoffs or procedures                  post upgrade                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | I,C                      | R                     |
| Final                  Data Conversion Strategy in place                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | I,C                      | R                     |
| Knowledge                  Transfer from upgrade resources to ADM and infrastructure production                  support resources                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | I,C                      | R                     |
| Security                  Profile changes, and testing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | I,C                      | R                     |
| Development                  of end-user training materials per recommended strategy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | I,C                      | R                     |
| Development                  and deployment of risk mitigation strategy for major project risks                  as                  identified during blueprint                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | R                        | I,C                   |
| Cutover                  strategy and plan complete                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | I,C                      | R                     |
| Deployment                  of Communication plan                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | R                        | I,C                   |
| Reapplying                  modifications                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | I,C                      | R                     |
| Applying                  necessary patches                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            | I,C                      | R                     |
| Transports                  of changes from the development system to the test system only                  on the                  upgrade landscape.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | I,C                      | R                     |
| Basis                  Support during the project, including authorization support for                  the                  project team, copying of databases, setting up of new                  environments                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | I,C                      | R                     |
| Request                  systems administration & backup for the Upgrade Landscape for the                  upgrade landscape                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | I,C                      | R                     |
| Assisting                  with integration testing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | I,C                      | R                     |
| Issue                  Management & Resolution                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | I,C                      | R                     |
|                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |                     |                  |
| **Final                  Preparation**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |                     |                  |
| Go-Live                  plan complete                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | I,C                      | R                     |
| Coordination                  of the deployment of the SAP GUI client with the Hercules Third                  Party                  Contractor providing infrastructure services.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | I,                  C    | R                     |
| Cut-over                  to Production Environment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | I,C                      | R                     |
| Integration                  of new systems into the data center monitoring tool in conjunction                  with                  Hercules Third Party Contractor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | I,                  C    | R                     |
| Coordination                  of cutover to production environment as needed with the Hercules                  Third                  Party Contractor with the infrastructure provider                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | I,                  C    | R                     |
| Post                  Production Support Plan                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          | I,C                      | R                     |
| Production                  System ready and approved                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | I,C                      | R                     |
| End-user                  training materials updated and approved according to recommended                  strategy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | I,C                      | R                     |
| Final                  communication strategy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          | R                        | I,C                   |
| Change                  Management “lessons learned” activities                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            | R                        | R                     |
| User                  training according to strategy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | I,                  C, R | R                     |
| Volume                  and Stress Testing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             | I,C                      | R                     |
| Establish                  a temporary help desk to handle upgrade specific issues                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | I,C                      | R                     |
| End                  to End Upgrade Landscape finalized and stable; validation of the                  same with                  the Hercules Third Party Contractor providing infrastructure services.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | I,C                      | R                     |
|                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |                     |                  |
| **Go-Live                  and Support**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |                     |                  |
| Provide                  ongoing production support through the support organization                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | I,C                      | R                     |
| Monitor                  and validate live business results in the production system                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | I,C                      | R                     |
| Resolve                  any problems that come up with the production system                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          | I,C                      | R                     |
| Fine                  tune and optimize system performance and use with the Hercules                  Third Party                  Contractor providing infrastructure services                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | I,C                      | R                     |
| Follow-up                  end user training                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | I,C                      | R                     |
| Complete                  the Knowledge Transfer to the ADM and infrastructure production                  support                  teams                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | I,C                      | R                     |
| Conduct                  user satisfaction survey                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | R                        | C                     |

**IV.      Hercules Resource Requirements for the Joint-Project Team**

| **V.** | **Reallocated                Supplier Personnel Performing ADM                Services** |
|--------|------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Hercules**

**Schedule        G**

**Service        Levels Methodology**

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**THIS              EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT              REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED              SEPARATELY              WITH THE SECURITIES AND EXCHANGE              COMMISSION.**

**TABLE        OF CONTENTS**

**1.****GENERAL**

**2.****ATTACHMENTS**

**3.****REPORTING,        INVESTIGATION AND CORRECTION**

**4.****NOTICE        REQUIREMENTS FOR ADDITIONS, DELETIONS AND        MODIFICATIONS**

**5.****SERVICE        LEVEL CREDITS**

**6.****EARNBACK**

**7.****ADDITIONS        AND DELETIONS OF PERFORMANCE CATEGORIES**

**8.****ADDITIONS        AND DELETIONS OF SERVICE LEVELS**

**9.****CRITICAL        DELIVERABLES - AFTER EFFECTIVE DATE**

**10.****COMMENCEMENT        OF OBLIGATIONS**

**11.****COOPERATION**

**12.****CONTINUOUS        IMPROVEMENT - SERVICE LEVELS**

**13.****IMPROVEMENT        PLAN FOR KEY MEASUREMENTS**

**14.****MEASURING        TOOLS**

**15.****TIMES**

**16.****SINGLE        INCIDENT/MULTIPLE DEFAULTS**

**17.****EXCEPTIONS**

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**THIS              EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT              REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED              SEPARATELY              WITH THE SECURITIES AND EXCHANGE COMMISSION.**

| **1.  ** | **GENERAL** |
|--------------------|-------------|

**Schedule        G**
**Agreement**

| **2.  ** | **ATTACHMENTS** |
|--------------------|-----------------|

**Schedule        G**

**Attachment        G.1**
**Attachment        G.1**

| **3.  ** | **REPORTING,                INVESTIGATION AND CORRECTION** |
|--------------------|------------------------------------------------------------|

**Attachment        G.1**
**Attachment        G.1**

| 1.   | Promptly                initiating problem investigations, including Root Cause Analyses                conducted                in accordance with the Agreement; |
|----------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 2.   | Promptly                reporting problems to Hercules in accordance with the escalation                process                set forth in the Policy and Procedures                Manual; |
|----------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 3.   | Using                all commercially reasonable efforts to correct problems and to begin                meeting or restoring Service Levels as soon as                practicable; |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 4.   | Advising                Hercules of the root cause of problems and the status of remedial                efforts                being undertaken with respect to such                problems; |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 5.   | Providing                reasonable evidence to Hercules that the causes of such problems                have been                or will be corrected; and |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 6.   | Making                written recommendations to Hercules for improvement in                procedures. |
|----------------|---------------------------------------------------------------------------------------------------------|
| **4.  ** | **NOTICE                REQUIREMENTS FOR ADDITIONS, DELETIONS AND                MODIFICATIONS** |
|--------------------|--------------------------------------------------------------------------------------------------|
| 1.   | New                Performance Categories or additions or deletions to Performance                Categories; |
|----------------|---------------------------------------------------------------------------------------------------------------|
| 2.   | Additions,                deletions or modifications to Service Levels (which include Critical                Service Levels and Key Measurements); |
|----------------|-----------------------------------------------------------------------------------------------------------------------------------------------------|
| 3.   | Movement                of Critical Service Levels to Key Measurements and Key Measurements                to                Critical Service Levels; |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------|
| 4.   | Modifications                to Service Level Credit Allocation Percentages for any Critical Service                Levels; or |
|----------------|--------------------------------------------------------------------------------------------------------------------------------|
| 5.   | Modifications                to Allocation of Pool Percentage for Performance                Categories. |
|----------------|----------------------------------------------------------------------------------------------------------|
| **5.  ** | **SERVICE                LEVEL CREDITS** |
|--------------------|------------------------------------------|
| **1.  ** | **Attachment                G.1**                sets forth the information required to calculate the Service Level                Credits                Supplier shall pay to Hercules (or apply against monthly Charges)                in the                event of a Service Level Default. For each Service Level Default,                Supplier                shall pay to Hercules, subject to **Section                6**below,                a Service Level Credit that will be computed in accordance with the                following formula: |
|--------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Service        Level Credit = A x B x C**

**A**
**Attachment        G.1**

**B**
**Attachment        G.1**

**C**

**Attachment        G.1**
**Attachment        G.1**

**A**

**B**

**C**

| 2.   | If                more than one Service Level Default has occurred in a single month,                the                sum of the corresponding Service Level Credits shall be credited                to                Hercules. |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 3.   | In                no event shall the aggregate amount of Service Level Credits credited                to                Hercules with respect to all Service Level Defaults occurring in                a single                month exceed, in total, the At Risk Amount for such                month. |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 4.   | Supplier                shall notify Hercules in writing if Hercules becomes entitled to                a Service                Level Credit, which notice shall be included in the standard monthly                reporting for Critical Service Levels and Key Measurements as described                in                **Section                3**and                shall describe the Service Level Defaults for the month that is the                subject of the monthly Critical Service Level report. The monthly                reports                shall also describe any failure to meet Key Measurements for the                month                being reported on. |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 5.   | The                total amount of Service Level Credits that Supplier will be obligated                to                pay to Hercules, with respect to Service Level Defaults occurring                each                month (subject to Supplier’s Earnback rights described in **Section                6**),                shall be reflected and credited to Hercules on the invoice that contains                charges for the month during which the Service Level Default(s) giving                rise to such credit(s) occurred. For example, the amount of Service                Level                Credits payable (subject to the Supplier’s Earnback rights described in                **Section                6**)                with respect to Service Level Defaults occurring in August shall                be set                forth in and credited against, the invoice for the August Monthly                Charges                issued in September. |
|----------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 6.   | Supplier                acknowledges and agrees that the Service Level Credits shall not                be deemed                or construed to be liquidated damages or a sole and exclusive remedy                or in                derogation of any other rights and remedies Hercules has under the                Agreement. |
|----------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 7.   | If                a Minimum Service Level Failure recurs in three or more consecutive                months                for the same Critical Service Level, the amount of the applicable                Service                Level Credit payable to Hercules shall be doubled for such third                and each                subsequent failure. For the avoidance of doubt, the Service Level                Credit                shall only be doubled one time, such doubled amount shall be payable                for                all successive consecutive Service Level Failures for the subject                Minimum                Service Level, and such doubled amount shall not be subject to                Earnback. |
|----------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **6.  ** | **EARNBACK** |
|--------------------|--------------|
| 1.   | Within                thirty (30) days after the end of each Contract Year, Supplier shall                provide a report to Hercules that will include, with respect to each                Critical Service Level for which there was a Service Level Default                during                the preceding Contract Year, the                following: |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 1.1. | Statistics                  on Supplier’s average monthly performance in that Critical Service Level                  during the preceding Contract Year (the “**Yearly                  Performance Average**”). |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 1.2. | The                  total amount of Service Level Credits imposed for Service Level                  Defaults                  in that Critical Service Level. |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2.   | If,                during the preceding Contract Year, Supplier achieved a Yearly Performance                Average in a Critical Service Level that was equal to or greater                than the                Expected Service Level in effect for such Critical Service Level                during                the preceding year, Supplier shall be entitled to receive an earnback                credit (“**Earnback                Credit**”)                equal to all Service Level Credits (except doubled Service Level                Credits                calculated in accordance with **Section                5.7**                above) assessed during the preceding Contract Year for such Critical                Service Level. In no event will: (i) the total amount of Earnback                Credits                for any Contract Year exceed the total amount of Service Level Credits                assessed and credited to Hercules for Service Level Defaults in the                applicable Critical Service Levels for that Contract Year; or (ii)                any                Earnback Credit carry forward to subsequent Contract Years or back                to                previous Contract Years. |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 3.   | If,                during the preceding Contract Year, Hercules deletes a Critical Service                Level, the Supplier shall be relieved from paying Service-Level Credits                assessed during the preceding Contract Year for Service-Level Defaults                in                that Critical Service Level. |
|----------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 4.   | The                Earnback Credits shall be invoiced by Supplier to Hercules on the                first                monthly invoice reflecting charges for the first month of the Contract                Year immediately following the Contract Year in which such Earnback                Credit                occurred. If there will be no further invoices, the Supplier will                promptly                invoice Hercules in accordance with the Agreement for the Earnback                Credit.                Hercules will pay the Earnback Credit to Supplier in accordance with                and                subject to **Section                12**                of                the Agreement. |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 5.   | If                the Critical Service Level was in effect for less than the entire                Contract                Year, the foregoing process shall be undertaken only with respect                to the                portion of the Contract Year during which the Critical Service Level                was                in effect. If the Agreement (or any portion thereof) is terminated                prior                to the end of the Term, the foregoing process shall be undertaken                only                with respect to the portion of the Contract Year during which the                Agreement (or applicable portion thereof) was in                effect. |
|----------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 6.   | The                provision for Earnback shall only affect Supplier’s right to receive                return of Service Level Credits provided to Hercules and shall have                no                effect on any other rights or remedies of Hercules under the Agreement,                including rights of termination. |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **7.  ** | **ADDITIONS                AND DELETIONS OF PERFORMANCE                CATEGORIES** |
|--------------------|-------------------------------------------------------------------------------------|

**Section        4**

| **8.  ** | **ADDITIONS                AND DELETIONS OF SERVICE LEVELS** |
|--------------------|--------------------------------------------------------------|

**Section        4**

**8.1        **
**Additions        of New Service Levels**

**Section        8.1**
**Section        4**

| 1.   | Where                at least six (6) consecutive months of Supplier provided service                measurements exist for a particular Service that is being provided                by                Supplier, the Parties agree that the Expected Service Level shall                be                defined as the average of such service measurements for the six-month                measurement period and that the Minimum Service Level shall be defined                as                the second lowest1 Both                Parties understand that certain Service Levels may not be measured                against                an objective of******                percent (******%),                for example, Time (days, hours, etc.), defects, etc. where                ******                (******)                hours/days and ******percent                (******%),                respectively, are the appropriate objectives. The calculations described                in this Schedule G will be modified as appropriate to reflect these                objectives. For example, if the Service Level involved defects in                lines of                code where******                percent (******%)                is the objective, lowest would be changed to highest in **Section                8.1**,                highest would be changed to lowest in **Section                8.1.3.2.1**                and ******                percent (******%)                would be changed to ******                percent (******%)                in **Section                8.1.3.2.1**. |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 2.   | Where                no measurements exist for a particular Service that is being provided                by                Supplier, the Parties shall attempt in good faith to agree on an                Expected                Service Level and a Minimum Service Level commitment using (i) industry                standard measures or (ii) third party advisory firms that are not                Direct                Supplier Competitors (for example, Gartner Group, Yankee Group, etc.),                or |
|----------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 3.   | Where                less than six (6) months or no measurements exist for a particular                Service                that is being provided by Supplier, and the Parties fail to agree                on an                Expected Service Level and a Minimum Service Level commitment using                industry standard measures as described in **Section                8.1.2**                above, the Parties shall do the                following: |
|----------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 3.1. | Supplier                  shall begin providing monthly measurements within thirty (30) days                  after                  Supplier’s receipt of Hercules’ written request and subject to agreement                  on such measurements in accordance with the Change Control                  Procedures. |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 3.2. | After                  six (6) or more actual service level attainments have been measured                  (or                  should have been measured per **Section                  8.1.3.1**                  above and if not so measured; constructed as described in **Section                  8.1.3.2.1**                  below), Hercules may at any time in writing request that **Section                  8.1.1**                  above be used to establish the Expected Service Level and Minimum                  Service                  Level commitments: |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**8.2**
**Deletions,        Demotions and Promotions**

**Section        4**

**Section        4**

|   | **8.3** | **Impact                  of Additions and Deletions of Critical Service Levels on Service                  Level                  Credit Allocation                  Percentages** |
|--------|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section        8.1**
**8.2.2**
**Section        8.3**

|   | **8.4** | **Modifications                  of Allocation of Pool Percentages and Service Level Credit Allocation                  Percentages for Critical Service                  Levels** |
|--------|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **1.  ** | **Allocation                of Pool Percentages** |
|--------------------|---------------------------------------------------|

**Section        4**

| **2.  ** | **Service                Level Credit Allocation                Percentages** |
|--------------------|-------------------------------------------------------------------------------|

**Section        4**

| **9.  ** | **CRITICAL                DELIVERABLES - AFTER EFFECTIVE                DATE** |
|--------------------|--------------------------------------------------------------------------------|

**Schedule        H and **
**Attachment        G.1**
**Schedule        H or **
**Attachment        G.1**
**Section        5.3**
**Schedule        H**

| **10.  ** | ** ****COMMENCEMENT                OF OBLIGATIONS** |
|---------------------|----------------------------------------------------------|

**Attachment        G.1**
**Grace        Period**

**Attachment        G.1**
**Attachment        G.1**
**Schedule        G**

**Questionable        Measurement**

| **11.  ** | **COOPERATION** |
|---------------------|-----------------|
| **12.  ** | **CONTINUOUS                IMPROVEMENT - SERVICE LEVELS**** ** |
|---------------------|----------------------------------------------------------------------|
| 1.   | Each                Expected Service Level will be reset to the average of the four highest                monthly actual results (for example, ******% is higher than ******%)                at or                above the Expected Service Levels achieved during the preceding twelve                months; provided that, if fewer than four monthly actual results                exceeded                the Expected Service Level, the Expected Service Level will be reset                by                taking the four (4) highest monthly actual results, replacing each                such                actual result that is below the Expected Service Level with the Expected                Service Level, and dividing the sum of the resulting four (4) numbers                by                four (4). |
|----------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 2.   | Notwithstanding                Section 12.1 above, in no event shall any single increase in an Expected                Service Level pursuant to Section 12.1 above exceed ****** percent                (******%) of the difference between ****** percent (******%) and                the                then-current Expected Service Level. |
|----------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 3.   | Each                Minimum Service Level will be reset by adding to the Minimum Service                Level                being adjusted a sum equal to ****** percent (******%) of the difference                between one-hundred percent (100%) and the then-current Minimum Service                Level. |
|----------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **13.  ** | ** ****IMPROVEMENT                PLAN FOR KEY MEASUREMENTS** |
|---------------------|--------------------------------------------------------------------|
| **14.  ** | **MEASURING                TOOLS** |
|---------------------|------------------------------------|

**Attachment        G.1**

| **15.  ** |  **TIMES** |
|---------------------|-----------------|

**Schedule        G**

| **16.  ** | **SINGLE                INCIDENT/MULTIPLE DEFAULTS** |
|---------------------|------------------------------------------------------|
| **17.  ** | **EXCEPTIONS** |
|---------------------|----------------|
| 1.   | Problems                resulting from components (hardware, software, network, maintenance)                for                which Hercules (or Hercules Third Party Contractors) are operationally                responsible. |
|----------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 2.   | Hercules’                reprioritization of tasks to be performed by Supplier where Supplier                has                notified Hercules in advance that such reprioritization will cause                Supplier to miss such Service Level. |
|----------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 3.   | Circumstances                that excuse performance as specified in **Section                18.2**                of                the Agreement. |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------|
| 4.   | Service                or resource reductions requested or approved by Hercules and agreed                to by                the Parties through the Change Control Procedures; provided that                Supplier                has previously notified Hercules in writing as part of such Change                Control                Procedures that the implementation of such request would result in                such                failure to meet the Service Level. |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS            EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT            REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED            SEPARATELY            WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**SCHEDULE        G.1**

**THE        FOLLOWING 3 TABLES HAVE BEEN REDACTED**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      H**

**Transition**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Schedule      H**

**Transition**

**Schedule      H**
**Agreement**

**Table      of Contents**

**1.** **TRANSITION      MILESTONES****1**

**2.** **ACCEPTANCE      PROCEDURE****1**

**3.** **TRANSITION      DELIVERABLE CREDITS AND EARNBACK****2**

**Schedule      H.1: Critical Transition Milestones and Related Deliverable      Credits**

**Schedule      H.2: Initial Transition Plan**

| **1.** | **Transition                Milestones****.**** ** |
|--------|---------------------------------------------------------|

**Schedule      H.2,**
**Schedule      H.2**
**Transition      Stream**
**Schedule      H.2**
**Critical      Transition Milestones**
**Schedule      H.1 (and Attachment J.5)**
**Section      4.2**

| **2.** | ** ****Acceptance                Procedure****.**** ** |
|--------|------------------------------------------------------------------|

|   | (a) | Supplier’s                final performance and/or delivery of the Transition                Services** **and                deliverables associated with individual Transition Milestones shall                be                subject to Hercules’s Acceptance. This Section sets forth the procedures                that shall apply to Hercules’s Acceptance of such Transition                Services** **and                deliverables. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | Before                submitting the Transition Service and/or deliverables associated                with a                Transition Milestone to Hercules for Acceptance, Supplier shall                successfully complete all quality assurance and testing activities                with                respect to such activities and deliverables. Supplier shall then                submit to                Hercules notification (each such notification, a “**Transition                Milestone Submission Notice**”)                seeking Hercules’s Acceptance that the applicable Transition Service or                deliverable has been successfully completed in accordance with the                Transition Milestone. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | Upon                receipt of each Transition Milestone Submission Notice, Hercules                shall                review the applicable Transition Service or deliverable and shall                advise                Supplier in writing within three (3) business days of receipt (each                such                Hercules response, a “**Transition                Milestone Submission Response**”)                whether, in Hercules’s *reasonable*                discretion, the Transition Service or deliverable has                been completed in accordance with the Transition Milestone (each                such                approval a |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**Transition      Milestone Final Approval**
**Nonconformity**

|   | (d) | In                the event of a Nonconformity, Hercules shall deliver written notice                to                Supplier (within the Transition Milestone Submission Response period)                specifying the nature of the failure in reasonable detail. Supplier                shall                then set a date for remedying the Nonconformity and resubmitting                the                Transition Service or deliverable. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | At                no additional charge to Hercules, Supplier shall: (1) correct the                Nonconformity so that the Transition Service or deliverable meets                the                Transition Milestone on or before the rescheduled date; and (2) submit                a                new Transition Milestone Submission Notice for such Transition Milestone.                The Parties shall thereafter follow the same procedures as set forth                in                subsections above. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **3.** | **Transition                Deliverable Credits and Earnback****.** |
|--------|---------------------------------------------------------------------|

|   | (a) | **Transition                Milestones by Transition Streams.** **Schedule                H.1**                identifies Transition Milestones at the Transition Stream level that                Supplier must complete in accordance with the Transition Plan and                applicable provisions of the Agreement. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Transition                Deliverable Credits**.                Subject to **Section                10.2**                of                the Agreement and Section 3(e) below, if Supplier fails to obtain                Transition Milestone Final Approval on or before the applicable Critical                Transition Milestone for a particular Transition Service for which                there                is an associated Transition Deliverable Credit, Supplier shall accrue                liability for the Deliverable Credit identified in **Schedule                H.1**                (each a “**Transition                Deliverable Credit**”)                in accordance with the following: |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      12.1**

|   | (b) | **At                Risk Amount for Transition Services**.                In no event shall the aggregate amount of Transition Deliverable                Credits                paid to Hercules with respect to all failures to meet Critical Transition                Milestones exceed, in total, the percentage set forth in **Attachment                J.5**                to                **Schedule                J**                of                the total Transition Charges (“**At                Risk Amount for Transition Services**”). |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Allocation                Pool.**                Transition Deliverable Credits are allocated to Critical Transition                Milestones in accordance with **Attachment                J.5**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Earnback.**                Supplier may earn back Transition Deliverable Credits with respect                to its                failure to meet an interim Critical Transition Milestone for a Transition                Stream, provided that Supplier meets the associated final Critical                Transition Milestone for that Transition Stream on or before the                date                specified in **Schedule                H.2**,                in which case Supplier will be entitled to the return of                all |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|   | (e) | **Other                Transition Milestone Relief.**                Supplier will be relieved of responsibility for failure to meet a                Critical                Transition Milestone and associated Transition Deliverable Credits                to the                extent provided in the Agreement and to the extent Supplier’s failure to                meet the Service Level(s) is directly attributable to any of the                following: |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 1. | Problems                resulting from components (hardware, software, network, maintenance)                for                which Hercules (or Hercules Third Party Contractors) are operationally                responsible. |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 2. | Hercules’                reprioritization of tasks to be performed by Supplier where Supplier                has                notified Hercules in advance that such reprioritization will cause                Supplier to miss such Service                Level. |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 3. | Circumstances                that excuse performance as specified in **Section                18.2**                of                the Agreement. |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 4. | Service                or resource reductions requested or approved by Hercules and agreed                to by                the Parties through the Change Control Procedures; provided that                Supplier                has previously notified Hercules in writing as part of such Change                Control                Procedures that the implementation of such request would result in                such                failure to meet the Service Level. |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**SCHEDULE      H.1**

**CRITICAL      TRANSITION MILESTONES AND RELATED DELIVERABLE CREDITS**

**Attachment      J.5**
**Schedule      J**

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**Hercules**

**Schedule      I**

**Termination      Assistance Services**

|   |   |   |
|--------|--------|--------|

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**Schedule      I**

**Termination      Assistance Services**

**Table      of Contents**

**1.** **GENERAL****1**

**2.** **TERMINATION      ASSISTANCE PLAN****1**

**3.** **SPECIFIC      TERMINATION ASSISTANCE SERVICES****1**

3.2. Knowledge      Transfer1

3.3. Transfer      of Resources2

3.4. Operational      Transfer4

3.5. Organizational      Transfer6

**4.        TERMINATION ASSISTANCE SERVICES RATES 6**

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**SCHEDULE      I **

**TERMINATION      ASSISTANCE SERVICES**

**Schedule      I**
**Agreement**

**Schedule      I**
**Section      4.3**

**Section      4.3(b)(1)(i)**

**Section      4.3(b)**

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**Section      14.6**

**Section      4.3**

**Sections      4.3**
**14.6**

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**Section      4.3**

**Section      4.3**

**Schedule      R**

**Section      4.3**

**Section      14.6**

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**Section      4.3**

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**Section      4.3(b)(2)**
**Section      4.3(b)(2)**

**Sections      4.3(b)(9)**

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**H**
**ercules**

**Schedule      J**

**S**
**upplier      Charges**

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**SCHEDULE      J**

***Table      of Contents***

1INTRODUCTION

2SERVICES      CHARGE

3PROJECTS

4NEW      SERVICES

5PASS-THROUGH      EXPENSES

6ECONOMIC      CHANGE ADJUSTMENT (“ECA”)

7TAXES

8CURRENCY;      INVOICING; PAYMENT

9MISCELLANEOUS      CHARGES RELATED PROVISIONS

**LIST      OF ATTACHMENTS **

**LIST      OF RELATED SCHEDULES**

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**SCHEDULE      J**

**Supplier      Charges**

| **1  ** | **INTRODUCTION** |
|-------------------|------------------|

**Schedule      J**
**Agreement**

**Section      2**
**Schedule      J**

**Schedule      J**

**Schedules      E.1**
**E.3**
**Schedules      E.4, E.5, E.9**
**E.12**

| **2  ** | **SERVICES              CHARGE****S** |
|-------------------|---------------------------------------|

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| **2.1  ** | **Transition              Charges** |
|---------------------|-------------------------------------|

**Attachment      J.5**

**Schedule      H**

| **2.2  ** | **Base              Service Charge** |
|---------------------|--------------------------------------|

**General**
**Annual      Services Charge**
**ASC**
**Attachment      J.2,**
**Attachment      J.2**
**“Baseline      FTEs”**
**Schedule      J**

**FTEs**
**Schedule      J**
**Attachment      J.3**

**Monthly      Invoice**
**Section      12**
**Attachment      J.1**

| **2.3  ** | **Staffing              Assurances** |
|---------------------|--------------------------------------|

**General.**
**Staffing      Assurances**

**Throughput      and Productivity Related Assurances Regarding FTEs. **

**Additional      FTES**
**Attachment      J.4**
**Attachment      J.3**

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**Reduced      FTES**
**Attachment      J.4**

**Other      Productivity Improvements.**

**Onsite:Offsite      Ratio Assurances. **
**Attachment      J.1,**
**Attachment      J.2**
** **
**Schedule      M**

**Optimization.**

| **2.4  ** | **Resource              Units**** ** |
|---------------------|-------------------------------------------|

**General.**
**Attachment      J.3**
**J.4**

**Measurement      and Tracking. **

**New      or Additional Resource Units. **

| **2.5  ** | **FTE              to Transaction Unit Conversion** |
|---------------------|-----------------------------------------------------|

**Schedule      J**
**Schedule      J**
**Pricing      Conversion**
**Attachment      J.4**
**Section      2.6**

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| **2.6  ** | **ARCs/RRCs              for Non-FTE Resource Unit Usage** |
|---------------------|------------------------------------------------------------|

**To      the extent the Charges for any Service are based upon actual usage of non-FTE      Resource Units as a result of a Pricing Conversion, the Resource Baseline for      such Resource Unit and the applicable Additional Resource Charge      ("**
**")      and Reduced Resource Credit ("**
**")      shall be set forth in **
**subject      to **
**.      **
**In      such event, Supplier shall calculate ARCs and RRCs by comparing the total actual      usage of each such Resource Unit during the preceding month      (“**
**s”)      with the aggregate Resource Baseline specified in **
**      for such month and shall reflect such ARCs and RRCs on the monthly invoice      in      accordance with **
**      of the Agreement.**

**Additional      Resource Charges. **
**Attachment      J.3**

**Reduced      Resource Credits. **
**Attachment      J.3**

| **2.7  ** | **Rate              Validity** |
|---------------------|--------------------------------|

**Schedule      J**
**Schedule      J**

| **3  ** | **PROJECTS** |
|-------------------|--------------|

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| ***3.1  *** | **Project              Pool** |
|-----------------------|-------------------------------|

**General**
**Section      4.5**
**Section      3**
**Schedule      E.9**
**Section      3.2**

**“Business-As-Usual”      Work**

**Intentionally      Blank.**

**Project      Management Reporting**
**Schedule      R**

**Projects      Pricing: Additional Hours or Fixed Price**
**Attachment      J.8**

**Project      Requirements**

**Project      Proposals/Reporting**

**Shared      Projects**

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| **3.2  ** | **SAP              Upgrade Project** |
|---------------------|--------------------------------------|

**Schedule      E.12**
**Attachment      J.1**

| **4  ** | **NEW              SERVICES** |
|-------------------|-------------------------------|

**Section      4.4**
**Schedule      J**

| **5  ** | **OUT-OF-POCKET              EXPENSES.** |
|-------------------|------------------------------------------|

| **6  ** | **PASS-THROUGH              EXPENSES**** ** |
|-------------------|--------------------------------------------------|

**Section      11.2**
**Attachment      J.6**

| **7  ** | **ECONOMIC              CHANGE ADJUSTMENT (“ECA”)**** **** ** |
|-------------------|-------------------------------------------------------------------------------------|

**Attachment      J.1, J.2**
**J.3**
**J.8**

| **8  ** | **TAXES**** ** |
|-------------------|---------------------|

**Section      11.4**

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| **9  ** | **CURRENCY;              INVOICING; PAYMENT** |
|-------------------|-----------------------------------------------|

** **
**Schedule      J**
**Section      12.1**
**Section      12.2**
** **

| **10  ** | **MISCELLANEOUS              CHARGES AND OTHER PROVISIONS** |
|--------------------|-------------------------------------------------------------|

| **10.1  ** | **Schedule** |
|----------------------|--------------|

**Schedule      J.1**
**Schedule      J**

| **10.2  ** | **Telecommunications** |
|----------------------|------------------------|

| **10.3  ** | **Other              Charges** |
|----------------------|--------------------------------|

**Attachment      J.6**

| **10.4  ** | **Call              Recording** |
|----------------------|---------------------------------|

**Schedules      E.4**
** **
**E.5**

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**ATTACHMENTS       J.1 - J.8**

**THE      FOLLOWING 6 TABLES HAVE BEEN REDACTED**

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**SCHEDULE      J.1**

**THE      FOLLOWING 1 TABLE HAS BEEN REDACTED**

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**SCHEDULE      K**

**THE      FOLLOWING 1 TABLE HAS BEEN REDACTED**

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**SCHEDULE      M**

**THE      FOLLOWING 1 TABLE HASE BEEN REDACTED**

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**Hercules**

**Schedule      N**

**Termination      Charges**

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**SCHEDULE      N**

**TERMINATION      CHARGES**

| **1.  ** | **Introduction** |
|--------------------|------------------|

**Schedule      N**
**Agreement**

| **2.  ** | A**ctual              Costs.** |
|--------------------|--------------------------------|

**Section      3**
**Termination      Charges**
**Section      2**
**Sections      2(a), (b)**
**(c)**
**Section      9.12**

**Supplier      Employees**
**Eligible      Supplier Employees**
**Section      2(a)**
**Section      12**

|   | (i) | **Redeployment                of Eligible Supplier Employees at Supplier Facilities**.                The actual wages (and fringe benefits) paid to Eligible Supplier                Employees                primarily working at Supplier Facilities who are not severed by Supplier                and are awaiting redeployment; provided that, (A) such reimbursement                will                terminate upon the redeployment of such employee for any other purpose,                and (B) the total period of such reimbursement shall not exceed ninety                (90) days; |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | **Redeployment                of Eligible Supplier Employees at Hercules Facilities**.                The actual wages (and fringe benefits) paid to Eligible Supplier                Employees                primarily working at Hercules Facilities who are not severed by Supplier                and are awaiting redeployment; provided that, (A) such reimbursement                will                terminate upon the redeployment of such employee for any other purpose,                and (B) the total period of such reimbursement shall not exceed ninety                (90) days; |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | **Severance**.                ******                percent (******%)                of the actual severance payments made to Eligible Supplier Employees                pursuant to the then current Supplier severance policy; provided                that: (A)                severance occurs within ninety (90) days after each such employee                ceases                to perform the Services, (B) the severance payments made to such                employees                do not exceed those available to similarly situated employees under                the                Supplier severance policy in place as of the Effective Date, and                (C) the                average severance payment to all terminated Eligible Supplier Employees                does not exceed ******weeks                salary. |
|--------|-------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | **Qualifications**.                The Termination Charges under this **Section                2(a)**                above shall be further qualified as                follows: |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      4.3(b)(2)**

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**Third      Party Software, Equipment and Third Party Contracts**
**Section      4.3(b)(4)**
**Section      2(b)**
**Section      12**

**Section      6.4(c)**
**Section      4.3**

**Section      9.13**
**Section      6.4**

**Section      6.4(c)**
**Schedule      N**

**Miscellaneous      **
**Termination      Charges**

** **
**THE      FOLLOWING TABLE HAS BEEN REDACTED**

**Section      2(c)**
**Section      2(c)**

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| **3.  ** | **Termination              Charges Cap** |
|--------------------|------------------------------------------|

**Section      2**
**Table      2**

**THE      FOLLOWING TABLE HAS BEEN REDACTED**

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**Hercules**

**Schedule      O.1**

**Hercules      Facilities**

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**HERCULES      FACILITIES**

**Schedule      O.1**
**Agreement**

**Section      6.2**

**WILMINGTON,      DELAWARE**

**(Plaza      and Research Center)**

|  **No.                of Supplier Personnel** | **Description**                                                                                                                                                                                                   | **Duration**                                                                                                |
|----------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------|
| *ADM                and SAP Upgrade*               |                                                                                                                                                                                                              |                                                                                                        |
| 01                                                 | Office                space and office furniture for Supplier Personnel (for on-site project                manager)                                                                                              | Term                                                                                                        |
| 15                (Peak)                           | Cubicle                space and furniture for Supplier Personnel (during ADM Transition                Services)                                                                                                 | Transition                Period                                                                            |
| 07                                                 | Cubicle                space and furniture for Supplier Personnel (during SAP Technical                Upgrade)                                                                                                   | SAP                upgrade period                                                                           |
| 03                                                 | Conference                Rooms                                                                                                                                                                                   | As                & when required during the engagement duration to the extent                available |
|                                               | Internet                access (without internet e-mail access), LAN/WAN etc. for on-site                Supplier                Personnel set forth in Schedule M or otherwise agreed                            | Term                                                                                                        |
| *SOL                ID Requirements*               |                                                                                                                                                                                                              |                                                                                                        |
| 4                                                  | Office                space and furniture / training room.Shared                phone/extension. The desktops would be needed more for demonstrating                the                process to the Sol Id team | Per                the Transition Plan                                                                      |
| *On                the Job Training Requirements*  |                                                                                                                                                                                                              |                                                                                                        |
| 17                                                 | Office                space, furniture and shared phones/extensions (Phase NA 0)                                                                                                                                  | Up                to 8 weeks (some space would not be required for the entire                duration)      |
| 14                                                 | Office                space, furniture and shared phones/extensions (Phase NA1)                                                                                                                                   | Up                to 6 weeks (some space would not be required for the entire                duration)      |
| 4                                                  | Office                space, furniture and shared phones/extensions (Phase NA2)                                                                                                                                   | 4                weeks                                                                                      |
| *Governance                Requirements*           |                                                                                                                                                                                                              |                                                                                                        |
| 4                                                  | Office                space, furniture and shared phones/extensions (Phase NA 0)                                                                                                                                  | Up                to 8 weeks (some space would not be required for the entire                duration)      |
| 3                                                  | Office                space, furniture and shared phones/extensions (Phase NA 1)                                                                                                                                  | Up                to 6 weeks (some space would not be required for the entire                duration)      |
| 1                                                  | Office                space, furniture and shared phones/extensions (Phase NA 2)                                                                                                                                  | 4                weeks                                                                                      |

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|   | **1.** | **RIJSWIJK** |
|--------|--------|--------------|

| **No.                of Supplier Personnel**      | **Description**                                                                                                                                                                                                                  | **Duration**                                                                                           |
|---------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|
| *SOL                ID Requirements*              |                                                                                                                                                                                                                             |                                                                                                   |
| 2                                                 | Office                space and furniture / training room.Shared                phone/extension to be provided; The desktops would be needed more                for                demonstrating the process to the Sol Id team | 3                weeks + 4 weeks at two separate times                                                 |
| 6                                                 | Office                space and furniture / training room.Shared                phone/extension to be provided; The desktops would be needed more                for                demonstrating the process to the Sol Id team | 4                weeks                                                                                 |
| *On                the Job Training Requirements* |                                                                                                                                                                                                                             |                                                                                                   |
| 13                                                | Office                space, furniture and shared phones/extensions (Phase -EU 0)                                                                                                                                                | Up                to 8 weeks (some space would not be required for the entire                duration) |
| 22                                                | Office                space, furniture and shared phones/extensions (Phase -EU                1)                                                                                                                                 | 5                weeks                                                                                 |
| 23                                                | Office                space, furniture and shared phones/extensions (Phase -EU2)                                                                                                                                                 | 5                weeks                                                                                 |
| *Governance                Requirements*          |                                                                                                                                                                                                                             |                                                                                                   |
| 2                                                 | Office                space, furniture / training room and shared phones/extensions (Phase                -EU                0)                                                                                                  | 6                weeks                                                                                 |
| 6                                                 | Office                space, furniture / training room and shared phones/extensions (Phase                -EU                1)                                                                                                  | 5                weeks                                                                            |
| 4                                                 | Office                space, furniture / training room and shared phones/extensions (Phase                -EU                2)                                                                                                  | 5                weeks                                                                                 |

**Other      Miscellaneous Provisions regarding Hercules Facilities**
**:**

|   | · | On-the-job-training                (“OJT”) will cover the US and European locations described above (i.e.,                Wilmington and Riswijk). If some space is required for 1-2 people                in the                various other Hercules Facilities in Europe for 1-2 weeks, Hercules                will                provide the same or similar space as reasonably available. |
|--------|--------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | · | Network                connectivity for the OJT team shall be provided by Hercules within                the                Hercules Facility |
|--------|--------|-----------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | Supplier                Governance team would carry their own                laptops |
|--------|--------|--------------------------------------------------------------------------------------|

|   | · | The                Supplier Sol-Id team would be carrying their own                laptops |
|--------|--------|--------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      O.2**

**Supplier      Facilities**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**SCHEDULE      O.2**

**SUPPLIER      FACILITIES**

**Schedule      O.2**
**Agreement**

**Supplier      Facilities**

|   | **Street                Address**                                                                                                                    | **Scope                of Services Provided**                                                                                                                                                                                                                                                                                                                                                        | **City**  | **State**                  | **Country** |
|--------|------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------|----------------------------|-------------|
| 1      | GenpactDLF                IT Park Tower 1, 7th Floor8                Major Arterial RoadNew                Town, RajarhatCalcutta                    | Account                Payable, Master Data Maintenance, General Ledger Accounting, Fixed                Assets                Accounting, Financial Consolidation/External Reporting, Corporate                Analysis, Business Analysis, Sales Analysis, Procurement Spend Analysis,                SAP Production Support and Projects, Non-SAP Production Support and                Projects. | Calcutta  | West                Bengal | India       |
| 2      | Dimitrie                Pompei Blvd. 9-9A, IRIDE                Business ParkBuilding                14Sector-                2Bucharest   | Customer                Support/Business Support and Accounts Receivable.                                                                                                                                                                                                                                                                                                                            | Bucharest |                       | Romania     |
| 3      | 251                Avenida Lerdo NorteCd.                Juarez, ChihuahuaMexico                CP32000                                              | Customer                Support/Business Support and Accounts Receivable.                                                                                                                                                                                                                                                                                                                            | Juarez    | -                          | Mexico      |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      O.3**

**Hercules      Provided Equipment**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**SCHEDULE      O.3**

**HERCULES      PROVIDED EQUIPMENT**

**Schedule      O.3**
**Agreement**

**Section      6.4(e)**

| **Hercules                Facility Location**     | **Quantity**                                                                                                                                        | **Description                of Hercules Provided Equipment**                                   | **Duration**                                                                                                                         |
|---------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------|
| *ADM                and SAP Upgrade*              |
| Wilmington                DE, USA                 | 1                                                                                                                                                   | LCD                projector                                                                    | As                & when required and available during the engagement lifecycle (ADM                & SAP technical upgrade) |
| 15                                                | Workstations                (during ADM Transition Period)                                                                                          | 5.5                Months                                                                       |
| 07                                                | Workstations                (during SAP Technical Upgrade)                                                                                          | 9                Months                                                                         |
| 01                                                | Telephone                (for on-site project manager)                                                                                              | 5.5                Years                                                                        |
|                                              | Access                to telephone(s) (for on-site teams)                                                                                           | During                ADM Transition & SAP Tech. Upgrade                                    |
|                                              | Access                to fax (for on-site project manager & for on-site teams during ADM                Transition & SAP Technical Upgrade) | 5.5                Years                                                                        |
| *BPO                - SOL ID Requirements*        |
| Wilmington                DE, USA                 | 2                                                                                                                                                   | Workstations                                                                                    | 3                weeks                                                                                                               |
| Rijswijk,                The Netherlands          | 1                                                                                                                                                   | Workstations                                                                                    | 3                weeks                                                                                                               |
| 2                                                 | Workstations                                                                                                                                        | 4                weeks                                                                          |
| *On                the Job Training Requirements* |
| Wilmington                DE, USA                 | 17                                                                                                                                                  | Workstations                (Phase NA 0)                                                        | 8                weeks (some Workstations would be required for a lesser                period)                                      |
| 14                                                | Workstations                (Phase NA1)                                                                                                             | 4                weeks (some Workstations would be required for a lesser                period) |
| 4                                                 | Workstations                (Phase NA2)                                                                                                             | 4                weeks (some Workstations would be required for a lesser                period) |
| Rijswijk,                The Netherlands          | 12                                                                                                                                                  | Workstations                (Phase -EU 0)                                                       | 8                weeks (some Workstations would be required for a lesser                period)                                      |
| 22                                                | Workstations                (Phase -EU 1)                                                                                                           | 5                weeks                                                                          |
| 23                                                | Workstations                (Phase -EU2)                                                                                                            | 5                weeks                                                                          |
| *SOL                ID Requirements*              |
| Wilmington                DE, USA                 | 2                                                                                                                                                   | Workstations                                                                                    | 3                weeks                                                                                                               |
| Rijswijk,                The Netherlands          | 1                                                                                                                                                   | Workstations                                                                                    | 3                weeks                                                                                                               |
| 2                                                 | Workstations                                                                                                                                        | 4                weeks                                                                          |

**Other      Miscellaneous Provisions and Clarifications**
**:**

**:**

|   | · | BPO                - SOL ID Requirements - these Workstations would be needed in the                conference room for the Supplier Personnel solely for demonstrations                and                deep dives into Hercules processes; the Supplier Personnel would                carry                their own laptops from Supplier for other                purposes. |
|--------|--------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | OJT                will cover only 1 location each in the US and Europe (i.e., Wilmington                and                Rijswijk). If some space is required for 1-2 people in the various                other                locations of Hercules Facilities in Europe for 1-2 weeks, Hercules                will                provide the same or similar space as reasonably available and described                in                this Schedule. Workstation |
|--------|--------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | Network                connectivity for the OJT team would be provided by                Hercules |
|--------|--------|---------------------------------------------------------------------------------------------------|

|   | · | Governance                team would carry their own laptops |
|--------|--------|--------------------------------------------------------------|

|   | · | The                Supplier Sol-Id team would be carrying their own laptops |
|--------|--------|-----------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      P**

**Direct      Hercules Competitors **

**and      **

**Direct      Supplier Competitors**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**SCHEDULE      P.1**

**DIRECT      HERCULES COMPETITORS**

**Schedule      P.1**
**Agreement**

| Akzo                Nobel                                 |
|-----------------------------------------------------------|
| Amazon                                                    |
| BASF                                                      |
| Bayer                                                     |
| Buckman                                                   |
| Ciba                                                      |
| Colorcon                                                  |
| Dow                Chemical Co.                           |
| Eka                                                       |
| GP                                                        |
| Hexion                                                    |
| Huber                                                     |
| Kemira                (includes Lanxess acquisition)      |
| Nalco                Holding Company                      |
| Nippon                Soda Company                        |
| Perstorp                and                               |
| Rhodia                                                    |
| Rohm                & Haas                            |
| Samsung                (including Samsung Fine Chemicals) |
| SE                Tylose (part of Shinetsu)               |
| Wolff                                                     |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**SCHEDULE      P.2**

**DIRECT      SUPPLIER COMPETITORS**

**Schedule      P.2**
**Agreement**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      Q**

**Satisfaction      Survey**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**SCHEDULE      Q**

**SATISFACTION      SURVEY**

**Schedule      Q**
**Agreement**

**Features:**

|   | · | It                is a standard means to compare Hercules’ satisfaction levels across                businesses / processes |
|--------|--------|-----------------------------------------------------------------------------------------------------------------------------------|

|   | · | Proactive                method of identifying potential concern                areas |
|--------|--------|---------------------------------------------------------------------------------------|

|   | · | Helps                capture feedback from across the cross section of process                owners |
|--------|--------|------------------------------------------------------------------------------------------------------|

**Methodology:**

|   | · | Operational                Excellence |
|--------|--------|---------------------------------------|

|   | o | Measurement                of Metric and Meeting the defined Operational                Metric |
|--------|---|------------------------------------------------------------------------------------------------|

|   | o | Team’s                understanding and responsiveness to Business                Need |
|--------|---|----------------------------------------------------------------------------------------------|

|   | o | Consistency                and Reliability of Performance |
|--------|---|-----------------------------------------------------------|

|   | o | Proactive                Problem Solving Approach |
|--------|---|---------------------------------------------------|

|   | o | Specify                Areas of Concerns and Changes                Expected |
|--------|---|------------------------------------------------------------------------------|

|   | · | Effectiveness                of People Management, |
|--------|--------|----------------------------------------------------|

|   | o | Staffing                -- Quality of New Recruits |
|--------|---|----------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | o | Hiring                -- Span of Hiring New Resource |
|--------|---|------------------------------------------------------|

|   | o | Training                of New Resources -- Coming up the Learning                curve |
|--------|---|-----------------------------------------------------------------------------------------|

|   | o | Knowledge                Retention -- Check turnover with Knowledge                Retention |
|--------|---|----------------------------------------------------------------------------------------------|

|   | o | Motivation                Levels -- Spirit of the team |
|--------|---|--------------------------------------------------------|

|   | o | Attrition/Movement                -- People Planning and Management |
|--------|---|---------------------------------------------------------------------|

|   | · | Effectiveness                of Communication |
|--------|--------|-----------------------------------------------|

|   | o | Conference                Calls -- Clarity of Voice and                thought |
|--------|---|--------------------------------------------------------------------------------|

|   | o | Resolution                of Queries/ Issues-- promptness in communicating status of                queries/requests |
|--------|---|----------------------------------------------------------------------------------------------------------------------|

|   | o | Update                on Process Changes & Issue -- Keeping customer in the                loop |
|--------|---|-----------------------------------------------------------------------------------------------------|

|   | o | Ease                of Communication (Voice/Mail)--                Frequency/mode |
|--------|---|-----------------------------------------------------------------------------------|

|   | · | Process                Improvement and Productivity |
|--------|--------|-----------------------------------------------------|

|   | o | Six                Sigma Initiative & Lean -- Are the areas of improvement identified and                executed |
|--------|---|-----------------------------------------------------------------------------------------------------------------------|

|   | o | Improvements                required in Metric -- Do metric reflect customer                need |
|--------|---|--------------------------------------------------------------------------------------------------|

|   | o | Productivity                Benefits |
|--------|---|--------------------------------------|

|   | · | Overall                Satisfaction and Willingness to recommend. |
|--------|--------|-------------------------------------------------------------------|

|   | o | Suggestions                to improve |
|--------|---|---------------------------------------|

|   | o | Technology                & Telecom |
|--------|---|-----------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | · | Supplier                governance model ensures engagement, transparency, and control during                the                transition and through steady state operations. It will also ensure                compliance, controllership, benchmarking and delivery on Service                Levels.                Any satisfaction deficiencies will be addressed by mutual                discussion. |
|--------|--------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | · | Supplier                has a well-structured Quality Organization that will work closely                in                tandem with Hercules’ Operations Teams. Root-Cause Analysis will be done                for any performance deficiencies and a detailed time bound action                plan                will be drawn. There will be continuous monitoring of the performance                until the issue is resolved. |
|--------|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**HERCULES**

**SCHEDULE      R**

**REPORTS**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**SCHEDULE      R**

**REPORTS**

**Schedule      R**
**Agreement**

| **25.0** | **Introduction** |
|----------|------------------|

**Section      9.2**
**Schedule      R**
**Attachment      R-1**
**Schedule      G**

| **26.0** | **Reports** |
|----------|-------------|

|   | 4. | Providing                Hercules all reports provided by or for Hercules during the twelve                (12)                month period immediately prior to the Effective                Date. |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 42. | Delivering                all reports according to the format, content, and frequency specified                in                **Attachment                R-1**                or, if there is no such specification, provided by or for Hercules                during                the twelve (12) month period immediately prior to the Effective                Date. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 43. | Modifying                the format, content, and frequency of any report as requested by                Hercules. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**ATTACHMENT      R-1**

**Description      of Service management Reports**

**Attachment      R-1**
**Schedule      R**

| **1.0** | **SERVICE                MANAGEMENT and other                Reports** |
|---------|------------------------------------------------------------------------|

| **Functional                    Service Area**                                                                                                                                                                              | **Report                    Name**                                                                                                                                                                  | **Description**                                                                                                                                                                                                                                     | **Frequency**                                                                                                                                | **Recipient**                                                                                                                                | **Media***                                                                                   |
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------|
| ADM                                                                                                                                                                                                                         | Delivery                    Status Report                                                                                                                                                           | Request                    status, On-hold Request status, Risk List                                                                                                                                                                                | Weekly                                                                                                                                       | Hercules                    Delivery Manager                                                                                                 | E                    Mail                                                                    |
| Issue                    Log Report                                                                                                                                                                                         | Issue                    details, Ageing status, Resolution details                                                                                                                                 | Weekly                                                                                                                                                                                                                                              | Hercules                    Delivery Manager                                                                                                 | E                    Mail                                                                                                                    |
| Performance                    Status Report                                                                                                                                                                                | Effort                    Variance, Time Variance, Forecasting Accuracy, Service Level                    Calculation                                                                               | Monthly                                                                                                                                                                                                                                             | Program                    ManagerDelivery                    Manager                                                                        | E                    Mail                                                                                                                    |
| Progress                    Report                                                                                                                                                                                          | Status                    of projects and enhancements                                                                                                                                              | Weekly                                                                                                                                                                                                                                              | Hercules                    Delivery Manager                                                                                                 | E                    Mail                                                                                                                    |
| SAP                    Tech.Upgrade                                                                                                                                                                                         | Delivery                    Status Report                                                                                                                                                           | Weekly                    status, on-hold request (Custom Development, Configuration, Testing,                    Data,                    Learning & Training)                                                                                 | Weekly                                                                                                                                       | Respective                    Service Leads or Project Manager                                                                               | E                    Mail                                                                    |
|                                                                                                                                                                                                                        | Issue                    Log                                                                                                                                                                        | Issue                    details, Ageing, Resolution details                                                                                                                                                                                        | Weekly                                                                                                                                       | Respective                    Service Leads or Project Manager                                                                               | E                    Mail                                                                    |
| Executive                    Dash Board                                                                                                                                                                                     | Management                    Planning & Tracking Report                                                                                                                                        | Monthly                                                                                                                                                                                                                                             | Program                    Mgr                                                                                                               | E                    Mail                                                                                                                    |
| Performance                    Status Report                                                                                                                                                                                | Quality                    Tracking, Schedule Adherence, Effort variance, SLO or SLA if                    any                                                                                      | Monthly                                                                                                                                                                                                                                             | Program                    Mgr                                                                                                               | E                    Mail                                                                                                                    |
| General                    Accounting and Business Analysis                                                                                                                                                                 | Genpact                    Monthly Review                                                                                                                                                           | Dashboards                    on India’s team performance                                                                                                                                                                                     | Monthly                                                                                                                                      | Hercules                    and Genpact leadership                                                                                           | E                    mail / Conference Call                                                  |
|                                                                                                                                                                                                                        | Intercompany                    Reconciliation Report                                                                                                                                               | Shows                    interco differences at month-end prior to adjustments, then adjustments,                    then interco differences after adjustments                                                                                     | Monthly                                                                                                                                      | Consolidation                    & Control                                                                                               | Excel                    file                                                           |
|                                                                                                                                                                                                                        | US                    Statement of intercompany accounts                                                                                                                                            | Detail                    of US receivables and payables due to/from non USlocations                                                                                                                                                      | Monthly                                                                                                                                      | Foreign                    financial accountants responsible for intercompanyaccounting                                                      | SAP                    report downloaded to Excel                                            |
|                                                                                                                                                                                                                        | Foreign                    intercompany difference report                                                                                                                                           | A                    file for each non US location that shows the net intercompany                    difference                    between each entity and all other trading partners                                                              | Monthly                                                                                                                                      | Foreign                    financial accountants responsible for intercompanyaccounting                                                      | Excel                    File                                                                |
|                                                                                                                                                                                                                        | Misc.                    Deferred Charge analysis                                                                                                                                                   | Excel                    report which details balances by SAP statistical orderfor                    accounts 1282910000 and 1282912100, for Corps 0106 and 0255.                    Fluxescurrent                    period with previous period. | Monthly                    on the 4th workday                                                                                                |                                                                                                                                         | Excel                                                                                        |
|                                                                                                                                                                                                                        | Post                    Disposition Accruals & Related Monthly Activity                                                                                                                         | Excel                    report which details the balances by SAP statisticalorder                    for multiple accounts for the month. Currently just for Corp                    0106.                                                         | Monthly                    on the 4th workday                                                                                                |                                                                                                                                         | Excel                                                                                        |
| AP                                                                                                                                               | Turn                    Around Time                                                                                                                                                                 | Metric                    will represent the TAT agreed per the SLA                                                                                                                                                                  |  Monthly                                                                                                                                | Hercules AP                    Process owner                                                                             | EMail                                           |
| Accuracy                                                                                                                                                                                                                    | Metric                    will represent accuracy of transactions agreed per the SLA                                                                                                                | Monthly                                                                                                                                                                                                                                             | Hercules AP                    Process owner                                                                             | E                    Mail                                                                                                                    |
| Debit                    Balance                                                                                                                                                                                            | Report                    for Debit Balances with aging                                                                                                                                             | Monthly                                                                                                                                                                                                                                             | Hercules AP                    Process owner                                                                             | E                    Mail                                                                                                                    |
| GR/IR                                                                                                                                                                                                                       | Report                    for GR/IR with aging                                                                                                                                                      | Monthly                                                                                                                                                                                                                                             | Hercules AP                    Process owner                                                                             | E                    Mail                                                                                                                    |
| First                    Pass Yield / Hit Rate                                                                                                                                                                              | Metric                    on invoices processed for payment in the 1st instance without                    any                    query                                                             | Monthly                                                                                                                                                                                                                                             | Hercules AP                    Process owner                                                                             | E                    Mail                                                                                                                    |
| Service                    Desk                                                                                                                                                                                             | Metric                    will represent service desk data                                                                                                                                          | Monthly                                                                                                                                                                                                                                             | Hercules AP                    Process owner                                                                             | E                    Mail                                                                                                                    |
| OTI                                                                                                                                                                                                                         | Call                    Volume                                                                                                                                                                      | Inbound                    call volumes per interval of 15 min                                                                                                                                                                                      | weekly                    reporting                                                                                                          | Hercules                    Process ownersHercules                    BPO project teamGenpact                    Operational management team | Dashboard                    links to an intranet web page at Genpact accessible by Hercules |
| Fax,                    email order entry volumes                                                                                                                                                                           | Inbound                    volumes per day                                                                                                                                                          | weekly                    reporting                                                                                                                                                                                                                 | Hercules                    Process ownersHercules                    BPO project teamGenpact                    Operational management team | Dashboard                    links to an intranet web page at Genpact accessible by Hercules                                                 |
| Average                    speed of answer                                                                                                                                                                                  | Average                    time a call is being picked up from the time it hits the PBX                    in                    Romania                                                            | weekly                    reporting                                                                                                                                                                                                                 | Hercules                    Process ownersHercules                    BPO project teamGenpact                    Operational management team | Dashboard                    links to an intranet web page at Genpact accessible by Hercules                                                 |
| Abandoned                    calls %-age                                                                                                                                                                                    | %-age                    of calls which are disconnected before being picked up by an                    agent                                                                                      | weekly                    reporting                                                                                                                                                                                                                 | Hercules                    Process ownersHercules                    BPO project teamGenpact                    Operational management team | Dashboard                    links to an intranet web page at Genpact accessible by Hercules                                                 |
| Incoming                    orders before cut off time                                                                                                                                                                      | Incoming                    orders before a certain time in the day for which you would still                    expect                    treatment in the same day                                | weekly                    reporting                                                                                                                                                                                                                 | Hercules                    Process ownersHercules                    BPO project teamGenpact                    Operational management team | Dashboard                    links to an intranet web page at Genpact accessible by Hercules                                                 |
| Incoming                    orders after cut off time                                                                                                                                                                       | Incoming                    orders after a certain time in the day for which you would expect                    treatment on the next day                                                          | weekly                    reporting                                                                                                                                                                                                                 | Hercules                    Process ownersHercules                    BPO project teamGenpact                    Operational management team | Dashboard                    links to an intranet web page at Genpact accessible by Hercules                                                 |
| %                    of orders processed same day                                                                                                                                                                           | %-age                    of orders coming in which are processed same day                                                                                                                           | weekly                    reporting                                                                                                                                                                                                                 | Hercules                    Process ownersHercules                    BPO project teamGenpact                    Operational management team | Dashboard                    links to an intranet web page at Genpact accessable by Hercules                                                 |
| %                    of orders processed in 24 hours                                                                                                                                                                        | All                    orders received and processed within the same day                                                                                                                            | weekly                    reporting                                                                                                                                                                                                                 | Hercules                    Process ownersHercules                    BPO project teamGenpact                    Operational management team | Dashboard                    links to an intranet web page at Genpact accessible by Hercules                                                 |
| Av                    Order processing TAT                                                                                                                                                                                  | Av                    cycle time between receiving the Order and complete entry in                    system                                                                                        | weekly                    reporting                                                                                                                                                                                                                 | Hercules                    Process ownersHercules                    BPO project teamGenpact                    Operational management team | Dashboard                    links to an intranet web page at Genpact accessible by Hercules                                                 |
| Accuracy                    (X opportunities per order line items)                                                                                                                                                          | Different                    opportunities per order and per line items to be picked on a                    random sample                    and % of defects shown on the overall # opportunities | weekly                    reporting                                                                                                                                                                                                                 | Hercules                    Process ownersHercules                    BPO project teamGenpact                    Operational management team | Dashboard                    links to an intranet web page at Genpact accessible by Hercules                                                 |
| Credit/Debit                    Memo report                                                                                                                                                                                 | Report                    that lists all credit and debit memos and the reason for their                    creation                                                                                | Weekly                    reporting                                                                                                                                                                                                                 | Hercules                    Process ownersHercules                    BPO project teamGenpact                    Operational management team | Dashboard                    links to an intranet web page at Genpact accessible by Hercules                                                 |
| ITC                                                                                                                                                                                                                         | Cash                    Report                                                                                                                                                                      |                                                                                                                                                                                                                                                | Weekly                                                                                                                                       | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                    |
| Shortage                    Report                                                                                                                                                                                          | Report                    of the short payments                                                                                                                                                     | Weekly                                                                                                                                                                                                                                              | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                                                                    |
| Evaluation                    of Customer Credit Limits                                                                                                                                                                     | This                    provides the list of customers whose credit limit is                    evaluated                                                                                           | Weekly                                                                                                                                                                                                                                              | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                                                                    |
| A/R                    Snapshot                                                                                                                                                                                             | Summary                    of A/R metrics                                                                                                                                                           | Monthly                                                                                                                                                                                                                                             | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                                                                    |
| A/R                    Analysis                                                                                                                                                                                             | Analysis                    of the A/R metrics for forecasting and evaluation                                                                                                                       | Monthly                                                                                                                                                                                                                                             | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                                                                    |
| Bad                    Debt                                                                                                                                                                                                 | List                    of invoices / customers / amount that have been identified as                    bad                    debt                                                                | Monthly                                                                                                                                                                                                                                             | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                                                                    |
| Global                    A/R                                                                                                                                                                                               |                                                                                                                                                                                                | Monthly                                                                                                                                                                                                                                             | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                                                                    |
| Global                    GE Report                                                                                                                                                                                         |                                                                                                                                                                                                | Monthly                                                                                                                                                                                                                                             | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                                                                    |
| Aging                    LOC Term 1                                                                                                                                                                                         |                                                                                                                                                                                                | Monthly                                                                                                                                                                                                                                             | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                                                                    |
| Aging                    by Rep Code                                                                                                                                                                                        | This                    gives a portfolio ageing (bucket wise) broken by collector                                                                                                                  | Monthly                                                                                                                                                                                                                                             | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                                                                    |
| NCCA                    data export                                                                                                                                                                                         |                                                                                                                                                                                                | Monthly                                                                                                                                                                                                                                             | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                                                                    |
| Preliminary                    Bad Debt Report                                                                                                                                                                              | Proposal                    of amounts to be written off as bad debt                                                                                                                                | Monthly                                                                                                                                                                                                                                             | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                                                                    |
| Credit                    Control Limit 1                                                                                                                                                                                   | Break                    up of credit control limit by customer                                                                                                                                     | Quarterly                                                                                                                                                                                                                                           | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                                                                    |
| Aging                    COM term 1                                                                                                                                                                                         |                                                                                                                                                                                                | Quarterly                                                                                                                                                                                                                                           | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                                                                    |
| A/R                    Credit Balance 1                                                                                                                                                                                     | List                    of customers with a credit balance and amounts                                                                                                                              | Quarterly                                                                                                                                                                                                                                           | Hercules                    ITC Process Pwner                                                                                                | E                    Mail                                                                                                                    |
|     Master                    Requisitions                                                                                                                                                              | Requisition                    to PO TAT                                                                                                                                                            | %                    of approved requisitions converted and issued to the supplier                    within x                    hours of receipt                                                                                                  | Weekly                                                                                                                                       | Buyer                                                                                                                                        | E-Mail                                                                                       |
| PO                    Creation Accuracy                                                                                                                                                                                     | %                    accuracy of the PO’s created                                                                                                                                             | Monthly                                                                                                                                                                                                                                             | Buyer/                    Sourcing leader                                                                                                    | E-Mail                                                                                                                                       |
| PO                    Amendment TAT                                                                                                                                                                                         | %                    of amendment requests processed within X hours of receiving the                    same                                                                                        | Monthly                                                                                                                                                                                                                                             | Buyer/                    Sourcing leader                                                                                                    | E-Mail                                                                                                                                       |
| Open                    PO Report                                                                                                                                                                                           | Status/                    Trend of all open PO’s created by the resource                                                                                                                     | Weekly                                                                                                                                                                                                                                              | Buyer                                                                                                                                        | E-Mail                                                                                                                                       |
| PO                    Cycle time by business                                                                                                                                                                                | Trend                    report on the PO lead times by business                                                                                                                                    | Monthly                                                                                                                                                                                                                                             | Sourcing                    leader                                                                                                           | E-Mail                                                                                                                                       |
| Procurement                    Master Data  *                    All the weekly reports will be presented to the recipient in                    MS-Excel and                    monthly reports in MS-PowerPoint | TAT                    on creation & maintenance of outline agreements                                                                                                                          | %                    of requests received and worked upon within x hours of                    receipt                                                                                                                                              | Monthly                                                                                                                                      | Sourcing                    Leader                                                                                                           | E-Mail                                                                                       |
| Accuracy                    on creation & maintenance of outline agreements                                                                                                                                             | %                    accuracy of the outline agreements created and maintained                                                                                                                      | Monthly                                                                                                                                                                                                                                             | Sourcing                    leader                                                                                                           | E-Mail                                                                                                                                       |
| TAT                    on creation & maintenance of info records                                                                                                                                                        | %                    of requests received and worked upon within x hours of                    receipt                                                                                              | Monthly                                                                                                                                                                                                                                             | Sourcing                    leader                                                                                                           | E-Mail                                                                                                                                       |
| Accuracy                    on creation & maintenance of info records                                                                                                                                                   | %                    accuracy of the info records created and maintained                                                                                                                            | Monthly                                                                                                                                                                                                                                             | Sourcing                    leader                                                                                                           | E-Mail                                                                                                                                       |
| TAT                    on creation & maintenance of supplier source lists                                                                                                                                               | %                    of requests received and worked upon within x hours of                    receipt                                                                                              | Monthly                                                                                                                                                                                                                                             | Sourcing                    leader                                                                                                           | E-Mail                                                                                                                                       |
| Accuracy                    on creation & maintenance of supplier source lists                                                                                                                                          | %                    accuracy of the source lists created and maintained                                                                                                                            | Monthly                                                                                                                                                                                                                                             | Sourcing                    leader                                                                                                           | E-Mail                                                                                                                                       |
| TAT                    on open PO’s updated as may be required based on revised Purchase Master                    Data                                                                                               | %                    of open PO’s updated within x hours of receipt                                                                                                                           | Monthly                                                                                                                                                                                                                                             | Sourcing                    leader                                                                                                           | E-Mail                                                                                                                                       |
|                                                                                                                                                                                                                        | Accuracy                    on open PO’s updated as may be required based on revised Purchase Master                    Data                                                                  | %                    of open PO’s updated based onrevised                    purchase master data                                                                                                                                             | Monthly                                                                                                                                      | Sourcing                    leader                                                                                                           | E-Mail                                                                                       |

|   | · | Other                agreed media or technology (e.g., a network drive accessible by                Hercules) |
|--------|--------|---------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**SCHEDULE      S**

**GOVERNANCE**

| **2.0** | **Introduction**  |
|---------|------------------------|

**Schedule      S**
**Agreement**

| **3.0** | **Committees                and Teams** |
|---------|-----------------------------------------|

| **3.1** | **Executive                Steering Committee** |
|---------|-------------------------------------------------|

| **3.2** | **Management                Team** |
|---------|------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      T**

**Hercules      Rules, **

**Hercules      IT, Security, and Related Standards,**

**and      **

**Hercules      Business Practices Policy**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**SCHEDULE      T**

**Hercules      Rules, Hercules IT, Security, and Related Standards, and Hercules Business      Practices Policy**

** **
**Schedule      T **
**Agreement**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      U**

**Termination      / Expiration Rights**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**SCHEDULE      U**

**TERMINATION      / EXPIRATION RIGHTS**

**Schedule      U**
**Agreement**

**Section      6.4(c)**
**Section      6.4(c)**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Exhibit      1**

**Form      of Non-Disclosure Agreement**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**FORM      OF NON-DISCLOSURE AGREEMENT**

**NDA**
**Supplier**
**Receiving      Party**
**Hercules**

**Contract**

|   | 1. | **Confidential                Information.** |
|--------|----|----------------------------------------------|

**Confidential      Information**

|   | 2. | **Receiving                Party's Duties.** |
|--------|----|----------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | 3. | **Termination.** |
|--------|----|------------------|

|   | **4.** | **General                Provisions.** |
|--------|--------|----------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**[__________________________]      **
**(“Supplier”)**
**[Receiving      Party] (“Receiving Party”)**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Exhibit      2**

**Form      of Invoice**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**EXHIBIT      2**

**FORM      OF INVOICES**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Exhibit      3**

**COMPANION      AGREEMENT**

***[Local      Country Name]***

***[local      country name]***
**Agreement      Date**
***[Name      of Hercules local country Eligible Recipient]***
**Hercules**
***[Name      of Supplier local country affiliate]***
**Supplier**

**RECITALS**

| A. | Hercules                Incorporated, a Delaware corporation having a principal place of                business                in Wilmington, Delaware, and [***Name                of Supplier***],                a*** ***[___]*** ***corporation                having a principal place of business in [____] entered into the Master                Professional Services Agreement dated as of January 15, 2007 (the                “**Master                Agreement**”).                The Master Agreement is attached hereto as **Exhibit                A**. |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| B. | The                Master Agreement contemplates the provision of certain services in                various                countries outside the United States, including ***[name                of local country].***The                Master Agreement also contemplates that an Eligible Recipient designated                by Hercules Incorporated and an Affiliate of [_______], respectively,                will                enter into a Companion Agreement for the provision of such products                and                services in each such country. |
|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| C. | The                purpose of this Agreement is to set forth the terms and conditions                for                Supplier’s provision of such services to certain Eligible Recipients in                ***[name                of local country]***. |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 1. | Incorporation                of Master Agreement.                This Companion Agreement is entered                into under the provisions of the Master Agreement, and except as                provided                below, all of the terms and provisions of the Master Agreement are                incorporated into this Companion Agreement by this reference as if                fully                set forth herein. The following provisions of the Master Agreement                do not                apply to this Companion Agreement and are not incorporated into this                Companion Agreement: ***[list                provisions of the Master Agreement that should not apply to the local                country agreement due to legal restrictions (if                any)]***.                In                the event of any inconsistency between the terms of this Companion                Agreement and the Master Agreement, this Companion Agreement shall                control                as to the subject matter of this Companion Agreement. Capitalized                terms                used in this Companion Agreement, to the extent not otherwise defined                in                this Companion Agreement, shall have the same meanings as in the                Master                Agreement. |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | Term.                The term of this Companion Agreement will commence on _________,                200_ (the                “**Agreement                Date**”),                and will continue thereafter until the expiration or termination                of the                Master Agreement, unless this Companion Agreement is terminated earlier                in                accordance with the terms of the Master Agreement. |
|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3. | Local                Services.                During the term of this Companion Agreement, Supplier shall provide                the                Services described in the Master Agreement to the Eligible Recipients                in                ***[name                of local country]***listed                in Attachment __, subject to Section 4.7 of the Master Agreement.                Supplier                shall provide such Services in the manner and in accordance with                the                Service Levels set forth in the Master Agreement. Supplier also shall                timely perform or cause to be performed the obligations of [_______]                specified in the Master Agreement with respect to such Services,                subject                to Section 4.7 of the Master                Agreement. |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| 4. | Local                Hercules Obligations.                Subject to Section 4.7 of the Master Agreement, Hercules shall timely                perform or cause to be performed the obligations of Hercules Incorporated                specified in the Master Agreement with respect to the Services provided                by                Supplier to the Eligible Recipients in ***[name                of local country]***. |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 5. | Supplier                Charges. |
|----|----------------------------------|

|   | (a) | Supplier                Charges.                The Charges for the Services to be provided by Supplier under this                Companion Agreement are set forth in **Schedule                J**                to                the Master Agreement. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | Taxes.                Unless otherwise specified in this Companion Agreement, the                responsibilities of each Party for taxes arising under or in connection                with this Companion Agreement shall be as set forth in Section 11.4                of the                Master Agreement. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | Invoicing                and Payment Terms.                Unless otherwise specified in this Companion Agreement, the                responsibilities of each Party for invoicing and payment for Services                provided under this Companion Agreement shall be as set forth in                Article                12 and **Schedule                J**                of                the Master Agreement. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 6. | Additional                Provisions. |
|----|---------------------------------------|

|   | **(b)** | **The                Parties agree, save as may otherwise be agreed in the [Specific Country                EUARD Agreement], they will fully cooperate with each other in good                faith                to:** |
|--------|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | comply                with all applicable laws, constitutions, treaties, directives, statutes,                secondary legislation, order code of practice, binding case law,                contractual obligations and other common law or other relevant authority                relating to the employment or dismissal of employees in the relevant                country including the Acquired Rights Directive in those countries                where                it is applicable; |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | inform                and/or consult singularly or jointly, as required, with any recognized                trade union, works council, or other appointed employee representative                before implementing the terms of this Companion Agreement and to                contest                any claim by any person resulting from or in connection with this                Companion Agreement; |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | modify                the terms of the Companion Agreement in order to comply with sections                (i)                and (ii) to achieve the original objectives of the                Parties. |
|--------|-------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | in                addition to Article 17, indemnify, defend and hold harmless Hercules                and                the Eligible Recipients and their respective officers, directors,                employees, agents, representatives, successors, and assigns against                any                Losses and threatened Losses in connection with any of the following                (unless and to the extent the claim for such Losses or threatened                Losses                is based upon the acts or omissions of Hercules or an Eligible                Recipient): |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | a. | any                act or omission of Supplier, a Supplier Affiliate or Subcontractor                relating to the employment by Supplier or termination of the employment                of                any EU Supplier Personnel by Supplier; |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | b. | any                claim by a recognized trade union, works council, staff association                or                other representative, person or body in respect of EU Supplier Personnel; |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | c. | upon                expiration or termination of the Master Agreement, this Companion                Agreement or any part of the Services claimed employment relationship                between Hercules or such Eligible Recipient or Hercules Third Party                Contractor and any such EU Supplier Personnel under the EC Acquired                Rights                Directive or other similar applicable Law [to include]; |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | Hercules                shall, save as may otherwise be agreed in the [Specific Country EUARD                Agreement], in addition to Article 17 of the Master Agreement, indemnify,                defend and hold harmless Supplier and its Affiliates and Subcontractors                and their respective officers, directors, employees, agents,                representatives, successors, and assigns against any Losses and threatened                Losses in connection with any of the following (unless and to the                extent                the claim for such Losses or threatened Losses is based upon the                acts or                omissions of Supplier or a Supplier Affiliate or Subcontractor (for                the                avoidance of doubt an act or omission in this regard shall not include                the                non employment or dismissal by Supplier of EU Hercules Personnel)                against                all actions, proceedings, costs (including legal costs), losses,                damages,                fines, penalties, compensation, awards, demands, orders, expenses                and                liabilities connected with or arising from any law, constitution,                treaty,                directive, statutes, secondary legislation, order, code of practice,                binding case law, contractual obligation, and other common law right,                relating to or connected with the employment and dismissal of employees                which the Supplier may suffer or incur in relation to the termination                of                employment of EU Hercules Personnel and/or, the employment of the                EU                Hercules Personnel arising from the arrangements anticipated by this                Companion Agreement, Master Agreement or any Associated Agreement                up to                the date of that termination of employment by                Hercules. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 7. | Disputes                and Jurisdiction.                For avoidance of doubt, any dispute arising under this Companion                Agreement                shall be resolved in accordance with the provisions of Article 19                of the                Master Agreement. |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 8. | Governing                Law.                Except as otherwise provided in this Companion Agreement, this Companion                Agreement and performance under it shall be governed by and construed                in                accordance with the applicable Laws of the State of Delaware, USA,                without                giving effect to the principles thereof relating to conflicts of                laws.                The application of the United Nations Convention on Contracts for                the                International Sale of Goods is expressly excluded. The election of                Delaware Law for this purpose shall not operate or be construed to                result                in the extra-territorial application of any Laws of the State of                Delaware                or the United States of America unrelated to the interpretation of                contracts. |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 9. | Service                of Legal Process.                For the sole purpose of service of legal process, receipt of any                notice or                notification of writ or other judicial proceedings before the courts                of                Wilmington, Delaware, as selected by the Parties under Section 19.3                of the                Master Agreement, the Parties to this Companion Agreement irrevocably                appoint the companies below as their agents for service of process                and                receipt of such notice or |
|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| 10. | Counterparts.                This Companion Agreement may be executed in several counterparts,                all of                which taken together shall constitute one single agreement between                the                Parties hereto. |
|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 11. | Severability.                In                the event that any provision of this Companion Agreement conflicts                with                the Law under which this Companion Agreement is to be construed or                if any                such provision is held invalid or unenforceable by a court with                jurisdiction over the Parties, such provision shall be deemed to                be                restated to reflect as nearly as possible the original intentions                of the                Parties in accordance with applicable Law. The remaining provisions                of                this Companion Agreement and the application of the challenged provision                to persons or circumstances other than those as to which it is invalid                or                unenforceable shall not be affected thereby, and each such provision                shall                be valid and enforceable to the full extent permitted by                Law. |
|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 12. | Language.                The Parties have requested that this Companion Agreement and all                documents                contemplated hereby or relating thereto be drawn up in the English                language. This document shall be translated into an official language                of                ***[name                of country]***,                if required by Law, but in the event of inconsistencies or conflicts                the                English version shall prevail. |
|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 13 | Entire                Agreement.                Together with the Master Agreement and the documents identified in                Section                2.2 of the Master Agreement, as each may be amended, this Companion                Agreement and the Schedules, Exhibits and Attachments thereto constitute                the entire agreement between the Parties with respect to the subject                matter hereof. There are no agreements, representations, warranties,                promises, covenants, commitments or undertakings other than those                expressly set forth herein and therein. This Companion Agreement                supersedes all prior agreements, representations, warranties, promises,                covenants, commitments or undertaking, whether written or oral, with                respect to the subject matter contained in this Companion Agreement.                No                amendment, modification, change, waiver, or discharge hereof shall                be                valid unless in writing and signed by an authorized representative                of the                Party against which such amendment, modification, change, waiver,                or                discharge is sought to be enforced (except, however, that amendments                to                the Master Agreement shall be applicable to and, by reference,                incorporated in this Agreement). |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

***[Hercules      name]***
***[Supplier      name]***

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Exhibit      4**

**Parent      Guaranty**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**PARENT      GUARANTY**

**PARENT      GUARANTY**
*société      d'investissement en capital à risque sous forme de société à responsabilitélimitée*
**Hercules**

**WHEREAS**

|   | (G) | Hercules                is willing to enter into a Master Professional Services Agreement                (and to                cause various Hercules Affiliates to enter into country-specific                Companion                Agreements) for certain finance, accounting, customer service, IT                infrastructure, application development and maintenance and other                business                process and information technology services (the Master Professional                Services Agreement, the Schedules, Exhibits and Attachments appended                thereto and the Companion Agreements executed thereunder are hereinafter                referred to collectively as the “**Services                Agreement**”),                with Genpact International, a Luxembourg private limited liability                company                (*société                à responsabilité limitée*),                acting through its Hungarian Branch, having a principal place of                business                in Duna Plaza Offices, 4th Floor, H-1138, Budapest Vaci ut 178                ("**Supplier**").                For the avoidance of doubt, the Parties acknowledge and agree that                the                Master Professional Services Agreement and all country-specific Companion                Agreements will be executed by Genpact                International. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (H) | Supplier                will be providing the above-described services to Hercules and designated                Eligible Recipients (as defined in the Services Agreement) under                the terms                and conditions set forth in the Services Agreement. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (I) | The                Services Agreement provides for possible payments and indemnifications                by                Supplier in favor of Hercules and the Eligible Recipients and for                the                possible recovery of Losses (as that term is defined in the Services                Agreement) from Supplier by Hercules and the Eligible Recipients                (collectively "**Supplier                Financial Obligations**"). |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (J) | Supplier                is a wholly owned subsidiary of                Guarantor. |
|--------|-----|-----------------------------------------------------------------------------------|

|   | (K) | In                furtherance of Hercules' requirements under and in connection with                the                Services Agreement and in accordance with a request made by Supplier,                Guarantor has agreed to enter into this guaranty, upon the following                terms                and conditions (hereinafter the **Guaranty**). |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (L) | The                execution and delivery of this Guaranty by Guarantor is a material                inducement to Hercules to enter into the Services                Agreement. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**NOW      THEREFORE**

**Parties**

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**THIS        EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT        REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY        WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Demand"**

|   | (f) | It                is a company validly incorporated and existing under the laws of                Luxembourg; |
|--------|-----|---------------------------------------------------------------------------------------------------------------|

|   | (g) | It                has the power and the authority to grant this                Guaranty; |
|--------|-----|------------------------------------------------------------------------------------------|

|   | (h) | All                necessary corporate action to authorise its entry into and performance                of                the Guaranty have been taken; |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Its                entry into and performance of the Guaranty do not conflict with its                constitutional documents or any material agreement to which it is                a party                or otherwise binding upon it; and |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (j) | The                obligations of Guarantor under or in connection with the Guaranty                constitute its legal, valid and binding obligations and are enforceable                against it in accordance with their terms. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

*** ***

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**THIS        EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT        REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY        WITH THE SECURITIES AND EXCHANGE COMMISSION.**

----

**THIS        EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT        REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY        WITH THE SECURITIES AND EXCHANGE COMMISSION.**