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IN THE SUPERIOR COURT OF THE STATE OF DELAWARE 

IN AND FOR NEW CASTLE COUNTY

CARMEN BALL,

 

Claimant-Appellant,

 v.

PRINCE TELECOM,

 

Employer-Appellee.

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) C.A. No.: N15A-01-004 CLS

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On Appeal from the Industrial Accident Board.

AFFIRMED.

ORDER

Heather A. Long, Esq., Kimmel, Carter, Roman, Peltz & O’Neill, P.A., 56 

West Main Street, Christiana, Delaware 19702. Attorney for ClaimantAppellant.

Christopher T. Logullo, Esq., Chrissinger & Baumberger, 3 Mill Road, 

Wilmington, Delaware 19806. Attorney for Employer-Appellee.

Scott, J.
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On this 30th day of October, 2015, upon consideration of the Appellant

Carmen Ball’s (“Ms. Ball”) appeal from a decision of the Industrial Accident 

Board (“the Board”), it appears to the Court that: 

1. Ms. Ball was injured in a compensable work injury on January 11, 2012, while 

employed with Prince Telecom (“Employer”). As a result of her work injury, 

Ms. Ball began treating with Dr. Joseph Richards of Rehabilitation Associates 

of the Main Line. The parties agree that Dr. Richards is an out-of-state 

provider and is not a certified provider under the Delaware Health Care 

Practice Guidelines.1

 

2. As part of her treatment plan, Ms. Ball received injections provided by Dr. 

Richards in March and April 2014. Employer denied payment of these bills on 

the basis that Ms. Ball has reached her maximum medical improvement and no 

further treatment was authorized.2

 At the Board hearing, Employer asserted 

two bases for denial of the claims at issue: (1) Ms. Ball was examined by 

Employer’s medical expert in January 2014, who opined that Ms. Ball needed 

no further medical care because she was at her maximum medical 

improvement; and (2) pursuant to the ruling in Wyatt v. Rescare Home Care,

3

 1 See Claimant-Appellant’s Opening Br. At 2, 8; see Employer-Appellee’s Answering Br. at 1.

2 See the Board’s September 26, 2014 Order. 

3 81 A.3d 1253 (Del. 2013).
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treatment by a non-certified provider is not payable unless it is pre-authorized, 

and no further treatment had been authorized in Ms. Ball’s case.4

3. The Board found that Employer’s denial of Ms. Ball’s claims were proper

because employers cannot send bills to Utilization Review for treatment 

performed by a non-certified provider. The Board held that, under the 

Delaware Healthcare Payment System, when Utilization Review is 

unavailable, an employer need only deny payment. Furthermore, the Board 

held that a claimant’s remedy where such denial is disputed is to file a Petition 

to Determine Additional Compensation Due. On appeal, Ms. Ball argues that 

the Board’s decision should be reversed and remanded because Employer’s 

first reason for termination is invalid, and that its second reason for termination 

cannot be considered because it was proffered more than 30 days after 

Employer’s denial of Ms. Ball’s claims. 

4. The Court’s review of a Board decision is limited to whether the Board’s 

findings were supported by substantial evidence and whether the decision is 

free from legal error.5

 Where substantial evidence supports the Board’s 

conclusions, the Court will not disturb that conclusion absent an error of law.6

 

Substantial evidence is “such relevant evidence as a reasonable mind might 

 4 See the Board’s September 26, 2014 Order.

5 Thompson v. Christina Care Health Sys., 25 A.3d 778, 781-82 (Del. 2011). 

6 General Motors Corp. v. Freeman, 164 A.2d 686 (Del. 1960). 
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accept as adequate to support a conclusion.”7 The Court will review the entire 

record determine whether the Board could have fairly and reasonably reached 

its conclusion.8

 The Court does not, however, sit as a trier of fact and will not 

substitute its judgment for that rendered by the Board.9

 As such, the Court 

shall not weigh the evidence, determine questions of credibility or make its

own findings of fact.

10 The Board’s decision is reviewed de novo for errors of 

law.

11 In the absence of legal error, the Board’s decision is reviewed for abuse 

of discretion.

12 The Court will find an abuse of discretion when the Board’s 

decision “exceeds the bounds of reason in view of the circumstances and has 

ignored recognized rules of law or practice so as to produce injustice.”13 

5. In this case, the Court finds that the Board’s decision was supported by 

substantial evidence and free from legal error. Employer had Ms. Ball 

examined by its own medical expert, who opined that Ms. Ball needed no 

further medical care because she had reached her maximum medical 

improvement. The Court finds there is substantial evidence in the record to 

support that this was basis for Employer’s initial reason for denying Ms. Ball’s 

March and April claims for treatment with Dr. Roberts. 

 7 Pearson-Gaines v. Pepco Holdings, Inc., 981 A.2d 1159, 1161(Del. 2009)(quoting Olney v. 

Cooch, 425 A.2d 610, 614 (Del. 1981)).

8 National Cash Register v. Riner, 424 A.2d 669 (Del. Super. 1980). 

9 Johnson v. Chrysler Corp., 213 A.2d 64, 66 (Del. 1965). 

10Id.

11 Ahold USA Holdings, Inc. v. Jones, 2014 WL 7723572 (Del. Super. Dec. 19, 2014). 12 Id. 13 Id.
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6. Furthermore, the Board did not err as a matter of law in stating that, under the 

Delaware Healthcare Payment System, when Utilization Review is 

unavailable, an employer need only deny payment. In this case, it is 

undisputed that Dr. Roberts is an out-of-state provider and is not a certified 

provider under the Delaware Health Care Practice Guidelines. As such, 

Utilization Review was unavailable for Ms. Ball’s claims for her treatment 

with Dr. Roberts. It then follows that Employer only needed to deny payment 

of Ms. Ball’s claims. Disputing the denial, Ms. Ball’s remedy was to file a 

Petition to Determine Additional Compensation Due. Thus, the Board did not 

err as a matter of law. 

7. For the foregoing reasons, the Court finds that the Board’s decision was 

supported by substantial evidence and free from legal error. Accordingly, the 

Board’s decision is AFFIRMED. 

IT IS SO ORDERED.

/s/Calvin L. Scott 

Judge Calvin L. Scott, Jr.