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                                                                  EXHIBIT 10.4

                              EMPLOYMENT AGREEMENT

                  EMPLOYMENT AGREEMENT, dated as of March 29th, 1999, by and
among Live Person, Inc., a Delaware corporation (the "Company"), and Scott Cohen
(the "Employee").

                                   WITNESSETH:

                  WHEREAS, the Company wishes to employ the Employee and the
Employee wishes to accept such employment, and each desires to enter into an
agreement to provide for the terms and conditions of such employment set forth
herein;

                  NOW, THEREFORE, for and in consideration of the premises
hereof and the mutual covenants contained herein, the parties hereto hereby
covenant and agree as follows:

                  1. EMPLOYMENT. (a) The Company hereby employs the Employee,
and the Employee hereby accepts such employment with the Company, for the period
set forth in Section 2 hereof, all upon the terms and conditions hereinafter set
forth.

                  (b) The Employee affirms and represents that the is under no
obligation to any former employer or other party which is in any way
inconsistent with, or which imposes any restriction upon, the Employee's
acceptance of employment hereunder with the Company, the employment of the
Employee by the Company, or the Employee's undertakings under this Agreement.

                  2. TERM OF EMPLOYMENT. (a) Unless earlier terminated as
hereinafter provided in this Agreement or renewed as provided in Section 2(b)
below, the Employee's employment under this Agreement shall be for a period
beginning on the date hereof (the "Start Date") and ending on March 31, 2000
(the "Renewal Date"; such period from the Start Date until the Renewal Date or,
if the Employee's employment hereunder is earlier terminated or extended as
provided herein, such shorter or longer period, as the case may be, being
hereinafter called the "Employment Term").

                  (b) The Employment Term shall be extended automatically on the
Renewal Date for one additional one-year period, unless the Company shall have
provided written notice to the Employee, not less than one hundred and twenty
(120) days prior to the Renewal Date, that the Employment Term will not be
extended.

                  (c) In the event that the Employee continues in the full-time
employ of the Company after the end of the Employment Term (it being expressly
understood and agreed that the Company does not now, no hereafter shall have,
any obligation to continue the Employee in its employ whether or not on a
full-time basis, after said Employment Term ends), then, unless otherwise
expressly agreed to by the Employee and the Company in writing, the Employee's
continued employment by the Company shall, notwithstanding anything to the
contrary expressed or implied herein, be terminable by the Company at will, but
shall in all other respects be subject to the terms and conditions of this
Agreement.


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                  3. DUTIES. The Employee shall be employed as Executive Vice
President - Sales and Strategic Alliances, of the Company, shall perform such
duties as are specified in the By-laws of each of the Company or such other
duties as the President of the Company shall from time to time determine and
shall also perform and discharge such other employment duties and
responsibilities as the President of the Company may from time to time
prescribe. The Employee shall report to the President of the Company, and shall
perform his duties at such places and times as the President of the Company may
reasonably prescribe, provided that the Employee's principal office location
during the term of the Agreement shall be in the New York City Metropolitan
area. Except as may otherwise be approved in advance by the President of the
Company, and except during vacation periods and reasonable periods of absence
due to sickness, personal injury or other disability, the Employee shall devote
substantially all of his working time throughout the Employment Term to the
services required of him hereunder. The Employee shall render his services
exclusively to the Company during the Employment Term and shall use his best
efforts, judgment and energy to improve and advance the business and interests
of the Company and its subsidiaries in a manner consistent with the duties of
his position, provided however, that the Employee may also serve as a consulting
advisor on the advisory boards or Board of Directors of certain companies if
serving in such capacity such does not interfere with the services to be
provided by the Employee hereunder during the Employment Term or the terms of
this Agreement and provided that such activities shall be subject to the
restrictions set forth in Section 10 below. The Company and the Employee
acknowledge that it is their present intention the Employee shall have the
opportunity to meet with the President of the Company, on a semi-annual basis at
a time to be mutually agreed, to ascertain and evaluate the achievement of
certain performance objectives by the Employee.

                  4. Compensation. (a) SALARY. As compensation for the
performance by the Employee of the services to be performed by the Employee
hereunder during the Employment Term, the Company shall pay the Employee a base
salary at the annual rate of not less than One Hundred Eighty-Five Thousand
Dollars ($185,000) (said amount, together with any increments thereto as may be
determined from time to time by the Board of Directors of the Company in its
sole discretion, being hereinafter referred to as the "Salary"). Any Salary
payable hereunder shall be paid in regular intervals in accordance with the
Company's payroll practices.

                  (b) BONUS. The Employee shall also be eligible for bonus
compensation (the "Bonus") in respect of each year of the Employment Term in the
aggregate amount of up to $50,000, such Bonus to be payable in cash on an annual
basis in accordance with the Company's standard payroll practices, upon the
achievement of semiannual performance objectives to be mutually agreed upon by
the Employee and the Board of Directors of the Company. The Bonus shall be
earned on a semi-annual basis and paid at the end of each 12 month period of
employment.

                  Nothing contained herein and no action taken in respect of any
Bonus (or otherwise in respect of this Section 49b)) shall create or be
construed to create a trust of any kind. The Employee's right to receive any
Bonus pursuant to this Section 4(b) shall be no greater than the right of an
unsecured general creditor of the Company to receive payment from the Company.
Any Bonus paid under this Section 4(b) shall be paid from the general funds of
the Company, and no special or separate fund shall be established, and no
segregation of assets shall be made, to assure payment of any Bonus hereunder.


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                  (c) COMMISSIONS. The Employee shall also be entitled to
receive commissions with respect to sales on the basis set forth on Schedule I
annexed hereto ("Commission"). Such Commissions shall be payable on a quarterly
basis in accordance with the Company's standard payroll practices.

                  (d) WITHHOLDING, ETC. The payment of any Salary and Bonus
hereunder shall be subject to applicable withholding and payroll taxes, and such
other deductions as may be required under the Company's employee benefit plans.

                  (e) STOCK OPTIONS. Pursuant to the Option Agreement, the
Executive shall be granted non-qualified options (the "Options") under the
Sybarite Interactive Inc. Stock Option and Restricted Stock Purchase Plan (the
"Plan") to purchase up to 392,640 shares of Common Stock, $0.001 par value of
the Company, which currently represents 5% of the Company's fully diluted
capital stock (assuming for purposes of such calculation the exercise of all
outstanding options and warrants and conversion of all convertible common
equity).

                  5. RIGHT TO PURCHASE EQUITY SECURITIES. (a) During the
Employment Term, in order to enable the Employee to maintain his fully-diluted
ownership position in the Company, if the Company proposes to issue, sell or
exchange, agree to issue, sell or exchange, or reserves or sets aside for
issuance, sale or exchange, from and after the date hereof, (A) any equity
security of the Company, (B) any debt security of the Company which by its terms
is convertible into or exchangeable for any equity security of the Company or
(C) any option, warrant or other right to subscribe for, purchase or otherwise
acquire any equity security or any debt security referred to in clause (A) or
(B) above to any person at any time, in a private capital-raising transaction or
series of contractually related private capital-raising transactions (a
"Dilutive Offering"), the Company shall deliver to the Employee an offer (the
"Purchase Offer") to issue and sell such number of securities of the type to be
issued in such Dilutive Offering to the Employee, for a purchase price not
greater than the price at which securities are to be sold in such Dilutive
Offering, to enable the Employee to maintain his fully-diluted ownership
position in the Company that he held immediately prior to the proposed Dilutive
Offering (the "Offered Securities"), upon the terms set forth in this Section 5.
The Purchase Offer shall state that the Company proposes to issue such
securities, specify their number, purchase price and the designations, powers,
rights and preferences of such securities. The Purchase Offer shall remain open
for a period of 10 days (the "Preemptive Period") from the date of its delivery
unless earlier withdrawn by the Company. For purposes of this Section 5, the
Employee's fully diluted ownership position shall mean the proportion that the
number of shares of Common Stock issued or issuable to the Employee upon
exercise of all options granted to the Employee pursuant to the Option Agreement
bears to the total number of shares of Common Stock then outstanding (assuming
full conversion and exercise of all convertible or exercisable securities then
outstanding).

                  (b) Employee may accept the Purchase Offer by delivering to
the Company a notice (the "Purchase Notice"), within the Purchase Period. The
Purchase Notice shall state the number of Offered Securities that Employee
Purchaser desires to purchase. Employee shall fund such purchase at the time of
the first closing of such transaction for any other parties to such transaction.


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                  (c) Nothing in this Section 5 shall require the Company to
extend a Purchase Offer to the Employee with respect to (i) the issuance or sale
of options to purchase shares of Common Stock to employees, consultants and
directors, as amended, (ii) securities issued in connection with an IPO or any
securities issued by the Company thereafter, (iii) the issuance of securities
pursuant to the conversion or exercise of currently outstanding convertible or
exercisable securities, (iv) the issuance of securities in connection with a
bona fide business acquisition of or by the Company, whether by merger,
consolidation, sale of assets, sale or exchange of stock or otherwise, which
involves a third party which is not affiliated with the Company or its current
stockholders, (v) the issuance of securities to service providers or to
financial institutions or lessors in connection with commercial or credit
arrangements, equipment financings, or similar transactions, (vi) the issuance
of securities, with respect to which preemptive or similar rights have been
waived by the requisite percentage of financial investors necessary to waive
such rights or (vii) the issuance of up to $1.75 million in Series B Preferred
Stock and warrants presently proposed by the Company to be offered to certain
purchasers (the "Series B Offering"), provided, however, that the Employee shall
be entitled to accept a Purchase Offer upon the first Dilutive Offering
following the Series B Offering to the extent necessary to maintain an ownership
position in the Company equal to five percent (5%) of the fully diluted capital
stock of the Company, excluding for purposes of such calculation any additional
issuances of equity securities by the Company (other than the Series B Offering)
during the period beginning on the date of this Agreement and ending on the date
of the Series B Offering.

                  6. BENEFITS. During the Employment Term, the Employee shall:

                  (a) be eligible to participate in all employee fringe benefits
         and any pension and/or profit sharing plans that may be provided by the
         Company for its key executive employees in accordance with the
         provisions of any such plans, as the same may be in effect on and after
         the date hereof;

                  (b) be eligible to participate in any medical and health plans
         or other employee welfare benefit plans that may be provided by the
         Company for its key executive employees in accordance with the
         provisions of any such plans, as the same may be in effect on and after
         the date hereof;

                  (c) be entitled to three weeks' paid vacation;

                  (d) be entitled to sick leave, sick pay and disability
         benefits in accordance wit any Company policy that may be applicable on
         and after the date hereof to key executive employees; and

                  (e) be entitled to reimbursement for all reasonable and
         necessary out-of-pocket business expenses incurred by the Employee in
         the performance of his duties hereunder in accordance with the
         Company's policies applicable (on and after the date hereof) thereto.

                  7. INVENTIONS AND CONFIDENTIAL INFORMATION. The Company and
the Employee acknowledge the provisions of the Confidentiality Agreement dated
as of March 26,


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1999 (the "Confidentiality Agreement"), between the Company and the Employee,
the provisions of which are incorporated herein in their entirety.

                  8. TERMINATION. (a) The Employee's employment hereunder shall
be terminated upon the occurrence of any of the following:

                  (i)  death of the Employee;

                  (ii) termination of the Employee's employment hereunder by the
         Company because of the Employee's inability to perform his duties on
         account of disability or incapacity for a period of one hundred eight
         (180) or more days, whether or not consecutive, occurring within any
         period of twelve (12) consecutive months;

                  (iii) termination of the Employee's employment hereunder by
         the Company at any time for "cause" (as defined below), such
         termination to take effect as set forth below in this Section 8(a);

                  (iv) termination of Employee's employment hereunder by the
         Company, other than termination by reason of disability as contemplated
         by clause (ii) above and other than termination by the Company for
         "cause" as contemplated by clause (iii) above;

                  (v) termination of Employee's employment hereunder by Employee
         for Good Reason (as hereinafter defined), provided, however, that
         Employee shall have provided the Company written notice of his desire
         to terminate for Good Reason under this clause (v) within thirty (30)
         days following the occurrence of the event constituting Good Reason,
         such termination to take effect upon not less than thirty (30) days'
         advance written notice by Employee to the Company; and

                  (vi) termination of Employee's employment hereunder by reason
         of the liquidation of dissolution of the Company or other shutdown of
         the business then conducted by the Company other than as a result of a
         Change in Control (as hereinafter defined).

                  The following actions, failures or events by or affecting the
Employee shall constitute "cause" for termination within the meaning of clause
(iii) above: (1) conviction of having committed a felony, in which case
termination shall take effect immediately upon written notice from the Company
to the Employee, (2) acts of dishonesty or moral turpitude which are materially
detrimental to the Company and/or its Affiliates, in which case termination
shall take effect immediately upon written notice from the Company to the
Employee, (3) breach by the Employee of the Confidentiality Agreement or Section
10 of this Agreement, or (4) a Curable Event of Cause (as defined below) that:

         (x) in the case of the first Curable Event of Cause occurring during
         the Employment Term, is not remedied by the Employee within 30 business
         days following receipt by the Employee of notice from the Company
         specifying (A) the action, failure or event constituting such Curable
         Event of Cause and (B) the action or conduct necessary to remedy such
         Curable Event of Cause, or


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         (y) occurs subsequent to a Curable Event of Cause for which the Company
         has delivered a notice pursuant to clause (x) above, whether or not
         such previous Curable Event of Cause had been remedied, in which case
         termination shall take effect immediately upon written notice from the
         Company to the Employee.

         For purposes of this Agreement, a "Curable Event of Cause" shall mean
(1) failure by the Employee to obey the reasonable and lawful orders of the
President and Chief Executive Officer, or (2) gross negligence by the Employee
in the performance of, or willful disregard by the Employee of, his obligations
hereunder.

         The following events affecting Employee shall constitute "Good Reason"
within the meaning of clause (v) above: (i) if Employee, at any time during the
Employment Term (except during a period of disability as contemplated by clause
(ii) above), shall no longer be serving in a senior executive capacity, (ii) if
the Company shall consummate a sale of all or substantially all of its assets to
a third party (other than in connection with a plan of liquidation, winding up
or dissolution of the Company) and such third party shall not assume the
obligations of the Company under this Agreement or (iii) if Robert LoCascio
shall no longer be employed in the capacity of President or Chief Executive
Officer of the Company.

         For purposes of this Employment Agreement, a "Change of Control" shall
mean the happening of any of the following:

                  (A)   the acquisition by any person or group deemed a person
                        under Sections 3(a)(9) and 13(d)(3) of the Securities
                        Exchange Act of 1934 (the "Exchange Act") (other than
                        the Company and its subsidiaries as determined
                        immediately prior to that date) of beneficial ownership,
                        directly or indirectly (with beneficial ownership
                        determined as provided in Rule 13d-3, or any successor
                        rule, under the Exchange Act), of a majority of the
                        total combined voting power of all classes of stock of
                        the Company having the right under ordinary
                        circumstances to vote at an election of the Board of
                        Directors of the Company, if such person or group deemed
                        a person was not a beneficial owner of at least five
                        percent (5%) of such total combined voting power of the
                        company on the date of this Agreement;

                  (B)   the date of approval by the stockholders of the Company
                        of an agreement providing for the merger or
                        consolidation of the Company with another corporation or
                        other entity where stockholders of the Company
                        immediately prior to such merger or consolidation would
                        not beneficially own following such merger or
                        consolidation shares entitling such stockholders to 50%
                        or more of all votes (without consolidation of the
                        rights of any class of stock to elect directors by a
                        separate class vote) to which all stockholders of the
                        surviving corporation would be entitled in the election
                        of directors; or


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                  (C)   the sale of all or substantially all of the assets of
                        the Company (other than in connection with a plan of
                        liquidation, winding up or dissolution of the Company).

                  (b) If Employee's employment with the Company hereunder is
terminated for any reason other than as described in clauses (a)(iv) or (a)(v)
above during the Employment Period, the Company shall promptly pay to Employee
his Salary and Commissions that remain unpaid through the effective date of such
termination, and other benefits accrued through the effective date of such
termination, and Employee shall not entitled to any other compensation or
benefits from the Company under this Employment Agreement.

                  (c) In the event that the Employee's employment is terminated
by the Company pursuant to clause (iv) of paragraph (a) above at any time during
the Employment Term or by the Employee pursuant to clause (v) of paragraph (a)
above, then so long as Employee shall not have breached the provisions of the
Confidentiality Agreement or Section 10 of this Agreement, the Company shall pay
to Employee, as severance pay or liquidated damages or both, the amount of
Salary and Commissions, if any, which Employee would have otherwise been
entitled to receive pursuant to Section 2(a) above for a period of four (4)
months had the Employee's employment not been so terminated, such amount to be
payable at regular intervals in accordance with the Company's payroll practices,
PROVIDED, HOWEVER, that the severance payments payable pursuant to this
paragraph (c) shall be reduced by any amounts earned by the Employee prior to
the completion of the making of such severance payments as a result of his
employment by any business (whether as a director, officer, employee, manager,
owner, consultant, independent contractor, advisor or otherwise).

                  (d) Notwithstanding anything to the contrary expressed or
implied herein, except as required by applicable law and except as set forth in
paragraph (c) above or for payments made to Employee by the Company upon
exercise of repurchase options pursuant to the Option Agreement, the Company
(and its Affiliates) shall not be obligated to make any payments to the Employee
or on his behalf of whatever kind or nature by reason of the Employee's
cessation of employment (including, without limitation, by reason of termination
of the Employee's employment by the Company for "cause"), other than (i) such
amounts, if any, of his Salary as shall have accrued and remained unpaid as of
the date of said cessation and (ii) such other amounts which may be then
otherwise payable to the Employee from the Company's benefits plans or
reimbursement policies, if any.

                  (e) No interest shall accrue on or be paid with respect to any
portion of any payments hereunder.

                  9. NON-ASSIGNABILITY. (a) Neither this Agreement nor any right
or interest hereunder shall be assignable by the Employee, his beneficiaries, or
legal representatives without the Company's prior written consent, provided,
however, that nothing in this Section 9(a) shall preclude the Employee from
designating a beneficiary to receive any benefit payable hereunder upon his
death or incapacity.

                  (b) Except as required by law, no right to receive payments
under this Agreement shall be subject to anticipation, commutation, alienation,
sale, assignment,


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encumbrance, charge, pledge, or hypothecation or to exclusion, attachment, levy
or similar process or assignment by operation of law, and any attempt, voluntary
or involuntary, to effect any such action shall be null, void and of no effect.

                  10. COMPETITION, ETC. During the Employee's employment by the
Company and during the one (1) year period following the termination of the
Employee's employment hereunder for any reason whatsoever:

                  (a) the Employee will not make any statement or perform any
         act intended to advance an interest of any existing or prospective
         competitor of the Company or any of its Affiliates in any way that will
         or may injure an interest of the Company or any of its Affiliates in
         its relationship and dealings with existing or potential customers or
         clients, or solicit or encourage any other employee of the Company or
         any of its Affiliates to do any act that is disloyal to the Company or
         any of its Affiliates or inconsistent with the interest of the Company
         or any of its Affiliate's interests or in violation of any provision of
         this Agreement;

                  (b) the Employee will not discuss with any existing or
         potential customers or clients of the company or any of its Affiliates
         the present or future availability of services or products of a
         business, if the Employee has or expects to acquire a proprietary
         interest in such business or is or expects to be an employee, officer
         or director of such business, where such services or products are
         competitive with services or products which the Company or any of its
         Affiliates provides;

                  (c) the Employee agrees that, when the Employee has or expects
         to acquire a proprietary interest in, or is or expects to be made an
         employee, officer or director of, any existing or future business that
         provides or is expected to provide services or products in competition
         with the Company or any of its Affiliates, the Employee will
         immediately furnish to the Board of Directors of the Company all
         information that may reasonably be of assistance to the Company in
         acting promptly to protect its relationships with any existing or
         potential customers or clients with whom the Employee has had any
         dealings as a result of his employment by the Company or any of its
         Affiliates;

                  (d) the Employee will not make any statements ors do any act
         intended to cause any existing or potential customers or clients of the
         Company or any of its affiliates to make use of the services or
         purchase the products of any competitive business in which the Employee
         has or expects to acquire a proprietary interest or in which the
         Employee is or expects to be made an employee, officer or director, if
         such services or products in any way compete with the service or
         products sold or provided or expected to be sold or provided by the
         Company or any of its Affiliates to any existing or potential customer
         or client;

                  (e) the Employee will not directly or indirectly (as a
         director, officer, employee, manager, consultant, independent
         contractor, advisor or otherwise) engage in competition with, or own
         any interest in, perform any services for, participate in or be
         connected with (i) any business or organization which engages in
         competition with the Company or any of its Affiliates in any
         geographical area where any business is presently


<PAGE>

         carried on by the Company or any of its Affiliates, or (ii) any
         business or organization which engages in competition with the Company
         or any of its Affiliates in any geographical area where any business
         shall be hereafter, during the period of the Employee's employment by
         the Company, carried on by the Company or any of its Affiliates, if
         such business is then being carried on by the Company or any of its
         Affiliates in such geographical area; PROVIDED, HOWEVER, that the
         provisions of this Section 10(e) shall not be deemed to prohibit the
         Employee's ownership of not more than 1% of the total shares of all
         classes of stock outstanding of any publicly held company, and

                  (f) except in furtherance of legitimate business interests of
         the Company or its Affiliates or in response to requests for personal
         references, the Employee will not, directly or indirectly, solicit for
         employment, or advise or recommend to any other person that they employ
         or solicit for employment, any employee or former employee of the
         Company or any of its Affiliates, unless at least six months have
         passed since such employee or former employee had been employed by the
         Company or any of its Affiliates.

         For purposes of this Section 10, a person or entity (including without
limitation, the Employee) shall be deemed to be a competitor of the Company or
any of its Affiliates, or a person or entity (including, without limitation, the
Employee) shall be deemed to be engaging in competition with the Company or any
of its Affiliates, only if such person or entity in any way conducts, operates,
carries out or engages in the business of providing on-line customer support, or
such other business or businesses as the Company or any of its Affiliates may in
the future conduct.

                  In connection with the foregoing provisions of this Section
10, the Employee represents that his experience, capabilities and circumstances
are such that such provisions will not prevent him from earning a livelihood.
The Employee further agrees that the limitations set forth in this Section 10
(including, without limitation, any time or territorial limitations) are
reasonable and properly required for the adequate protection of the businesses
of the Company and its Affiliates. It is understood and agreed that the
covenants made by the Employee in this Section 10 (and in the Confidentiality
Agreement) shall survive the expiration or termination of the Employment Term.

                  For purposes of this Agreement, the term "Affiliate" or
"Affiliates" shall mean any corporation or other entity (i) which owns the
Company in whole or in plurality, or which controls the Company directly or
indirectly, whether through common control or otherwise, (ii) which is owned by
the Company in whole or in majority, or which is controlled, directly or
indirectly, by the Company or (iii) which is under the common control, directly
or indirectly, of the Company and any person or entity.

                  The Employee acknowledges and agrees that a remedy at law for
any breach or threatened breach of the provisions of this Section 10 would be
inadequate and, therefore, agrees that the Company and any of its Affiliates
shall be entitled to injunctive relief in addition to any other available rights
and remedies in cases of such breach or threatened breach; PROVIDED, HOWEVER,
that nothing contained herein shall be construed as prohibiting the Company or
any of


<PAGE>

its Affiliates from pursuing any other rights and remedies available for any
such breach or threatened breach.

                  11. BINDING EFFECT. Without limiting or diminishing the effect
of Section 8 hereof, (a) this Agreement shall not be assignable by Employee, (b)
shall be binding upon and shall inure to the Employee and his respective heirs
and (c) shall be binding upon and inure to the benefit of the Company and any
successor organization which shall succeed to the Company by merger or
consolidation or operation of law, or by acquisition of all or substantially all
of the assets of the Company (provided that a successor by way of acquisition of
assets shall have undertaken in writing to assume the obligations of the Company
hereunder).

                  12. NOTICES. Any notice required or permitted to be given
under this Agreement shall be sufficient if in writing and either delivered in
person or sent by first class certified or registered mail or a recognized
overnight courier service, postage prepaid, if to the Company, at the Company's
principal place of business, and if to the Employee, at his home address most
recently filed with the Company, or to such other address or addresses as either
party shall have designated in writing to the other party hereto.

                  13. LAW GOVERNING. This Agreement shall be governed by and
construed in accordance with the laws of the State of New York.

                  14. SEVERABILITY. The Employee agrees that in the event that
any court of competent jurisdiction shall finally hold that any provision of the
Confidentiality Agreement or Section 10 hereof (collectively, the "Protective
Provisions") is void or constitutes an unreasonable restriction against the
Employee, then such provisions shall not be rendered void but shall apply with
respect to such extent as such court may judicially determine constitutes a
reasonable restriction under the circumstances. If any part of this Agreement
other than the Protective Provisions is held by a court of competent
jurisdiction to be invalid, illegible or incapable of being enforced in whole or
in part by reason of any rule of law or public policy, such part shall be deemed
to be severed from the remainder of this Agreement for the purpose only of the
particular legal proceedings in question and all other covenants and provisions
of this Agreement shall in every other respect continue in full force and effect
and no covenant or provision shall be deemed dependent upon any other covenant
or provision.

                  15. WAIVER; CONSENT. No consent or waiver, express or implied,
by any party hereto or of any breach or default by any other party in the
performance by the other party of its obligations hereunder shall be valid
unless in writing, and no such consent or waiver shall be deemed or construed to
be a consent or waiver to or of any other breach or default in the performance
by such other party of the same or any other obligations of such party
hereunder. Failure on the part of any party thereto to complain of any act or
failure to act of any other party hereto or to declare the other party hereto in
default, irrespective of how long such failure continues, shall not constitute a
waiver by such party of its rights hereunder. The granting of any consent or
approval in any one instance by or on behalf of any party hereto shall not be
construed to waive or limit the need for such consent in any other or subsequent
instance.

                  16. ENTIRE AGREEMENT; MODIFICATIONS. This Agreement together
with the Confidentiality Agreement and the Option Agreement constitutes the
entire and final expression


<PAGE>

of the agreement of the parties with respect to the subject matter hereof and
supersedes all prior agreements, oral and written, between the parties hereto
with respect to the subject matter hereof. This Agreement may be modified or
amended only by an instrument in writing signed by both parties hereto.

                  17. DAMAGES. Nothing contained herein shall be construed to
prevent the Company or the Employee from seeking and recovering from the other
damages sustained by either or both of them as a result of his or its, as the
case may be, breach of this Agreement. In the event that either party hereto
brings suit for the collection of any damages resulting from, or the injunction
of any action constituting, a breach of any of the terms or provisions of this
Agreement, then the party to be found at fault shall pay all reasonable court
costs and attorneys' fees of the other.

                  18. THIRD PARTY BENEFICIARIES. Nothing expressed or implied in
this Agreement is intended, or shall be construed, to confer upon or give any
person (other than the parties hereto and, in the case of the Employee, his
heirs, personal representative(s) and/or legal representative) any rights or
remedies under or by reason of this Agreement.


<PAGE>

         IN WITNESS WHEREOF the undersigned have executed this Agreement as of
the date just above written.

LivePerson, Inc.


/s/ Robert LoCascio
-----------------------------
Robert LoCascio, President


/s/ Scott Cohen
-----------------------------
Scott Cohen


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                                   SCHEDULE I

                              SALES AND COMMISSIONS

         Employee shall be entitled to receive a commission equal to (a) in the
first year of the Employment Term, ten percent (10%) of all Gross Sales during
the first year of the Employment Term in excess of $1,000,000 and (b) in the
second year of the Employment Term (if any), (i) ten percent (10%) of the first
$1,000,000 of Gross Sales in excess of the amount of Gross Sales during the
first year of the Employment Term (the "Clause (i) Amount") and (ii) seven and
one-half percent (7.50%) of all Gross Sales in excess of the Clause (i) Amount.
For purposes hereof, "Gross Sales" means all sales invoiced by the Company as a
direct result of sales of the LivePerson service and any other online customer
support products developed OR ACQUIRED by the Company to customers of the
Company, less (x) any amounts rebated or refunded by the Company to such
customers and (y) any taxes or similar surcharges payable by the Company, and
provided that such Commissions shall be paid after invoices are paid by
customers and collected by the Company and in accordance with the Company's
standard quarterly commission policy.


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                                    EXHIBIT A

                                OPTION AGREEMENT


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                                LIVE PERSON, INC.

                      NON-QUALIFIED STOCK OPTION AGREEMENT


                                                                  March 29, 1999

Employee/Optionee:                  Scott Cohen

Number of shares of
Common Stock subject
to this Agreement:                  392,640 shares

         Pursuant to the Sybarite Interactive Inc. Stock Option and Restricted
Stock Purchase Plan (the "Plan"), the Board of Directors of Sybarite Interactive
Inc. (the "Company") has granted to you effective as of the date set forth in
Section 1 below an option (referred to herein as the "Option" and sometimes
referred to as the "Options") to purchase the number of shares of the Company's
Common Stock, $.001 par value ("Common Stock"), set forth above. Such shares (as
the same may be adjusted as described in Section 13 below) are herein referred
to as the "Option Shares". You are also on the date hereof entering into an
Employment Agreement with the Company (the "Employment Agreement"), which
incorporates by reference the provisions of this Agreement.

         The Option shall constitute and be treated at all times by you and the
Company as a "non-qualified stock option" for Federal income tax purposes and
shall not be treated as an "incentive stock option" as defined under Section
422(b) of the Internal Revenue Code of 1986, as amended (the "Code"). The terms
and conditions of the Option are set out below.

         1. DATE OF GRANT. The Option is granted to you as of March 29, 1999
(the "Grant Date"). -------------

         2. TERMINATION OF OPTION. Your right to exercise the Option (and to
purchase the Option Shares) shall expire and terminate in all events on the
earlier of (i) March 31, 2004 or (ii) the date provided in Section 8 below in
the event you cease to be employed by the Company or any subsidiary or parent
thereof.

         3. OPTION PRICE. The purchase price to be paid upon the exercise of the
Option is $1.20 per share, the fair market value of a share of Common Stock (as
determined by the Board of Directors of the Company) on the Grant Date (subject
to adjustment as provided in Section 13 hereof).

         4. VESTING PROVISIONS. (a) ORDINARY VESTING. You will not be entitled
to exercise the Option (and purchase any Option Shares) prior to March 31, 2000.
Commencing on March 31, 2000 (the "First Vesting Date"), provided that you shall
continue to be employed by the Company at such date, you shall become entitled
to exercise the Option as to 196,320 of the Option Shares and, commencing on
March 31, 2001 (the "Second Vesting Date"; each of the First Vesting Date and
the Second Vesting Date being hereinafter at times referred to as a


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"Vesting Date"), provided that you shall continue to be employed by the Company
at such date, you shall become entitled to exercise the Option as to the
remaining 196,320 Option Shares. The Option Shares subject to each such exercise
will be rounded to the nearest whole share. Notwithstanding the foregoing, the
provisions of this Section 4 shall b subject to your continued employment on a
full-time basis by the Company or any subsidiary or parent thereof on the First
Vesting Date and the Second Vesting Date, respectively, and the provisions of
Section 9 herein.

                  (b) ACCELERATED VESTING. (i) Notwithstanding paragraph 4(a),
until the expiration or termination of your Option pursuant to Section 2 above
or Section 8 below, you shall become entitled to exercise your Option with
respect to all of the Option Shares to which you would have become entitled at
the next Vesting Date (to the extent that your Option had not already become
exercisable) upon the consummation of a Change of Control (as defined in the
Employment Agreement), if, within ninety (90) days following the consummation of
such Change of Control either (x) your employment shall have been terminated by
the Company or its successor other than for "cause" in the manner described in
Section 7(a)(iv) of the Employment Agreement or (y) your employment shall have
been terminated by you for "Good Reason" pursuant to Section 7(a)(v) of the
Employment Agreement, and in either such case such vesting shall be effective
immediately upon such termination.

         (ii) Notwithstanding paragraph 4(a), until the expiration or
termination of your Option pursuant to Section 2 above or Section 8 below, you
shall become entitled to exercise your Option with respect to 98,160 Option
Shares (to the extent that your Option with respect to the First Vesting Date
had not already become exercisable) if, at or prior to the First Vesting Date,
there has not occurred a Change of Control and either (x) your employment shall
have been terminated by the Company other than for "cause" in the manner
described in Section 7(a)(iv) of the Employment Agreement or (y) your employment
shall have been terminated by you for "Good Reason" pursuant to Section 7(a)(v)
of the Employment Agreement, and in either such case such vesting shall be
effective immediately upon such termination.

         5. ADDITIONAL PROVISIONS RELATING TO EXERCISE. (a) Once you become
entitled to exercise the Option (and purchase Option Shares) as provided in
Section 4 hereof, such right will continue until the date on which the Option
expires and terminates pursuant to Section 2 hereof.

                  (b) The Board of Directors of the Company, in its sole
discretion, may at any time accelerate the time set forth in Section 4 at which
the Option may be exercised by you with respect to any Option Shares.

         6. EXERCISE OF OPTION. To exercise the Option, you must deliver a
completed copy of the attached Option Exercise Form to the address indicated on
the form, specifying the number of Option Shares being purchased as a result of
such exercise, together with payment of the full option price for the Option
Shares being purchased. Payment of the option price must be made (i) in cash or
by certified or official bank check or (ii) by tendering such other
consideration as may be acceptable to the Board of Directors of the Company.

         7. TRANSFERABILITY OF OPTION. The Option may not be transferred by you
(other than by will or the laws of descent and distribution) and may be
exercised during your lifetime only by you.


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         8. TERMINATION OF EMPLOYMENT. Subject to the provisions of Section 9
herein: (a) In the event that you cease to be employed on a full-time basis by
the Company or any subsidiary or parent thereof (A) as a result of the
termination or your employment by the Company or any subsidiary of parent hereof
at any time for "cause" (pursuant to Section 8(a)(iii) of the Employment
Agreement) or (B) as a result of your employment not being automatically renewed
as of the Renewal Date (as defined in the Employment Agreement), then the Option
may only be exercised within one month after such termination, and only to the
same extent that you were entitled to exercise the Option on the date your
employment was so terminated and had not previously done so.

                  (b) In the event that you cease to be employed on a full-time
basis by the Company or any subsidiary or parent thereof as a result of the
termination of your employment by the Company or any subsidiary or parent
thereof at any time other than for "cause" (pursuant to Section 8(a)(iv) of the
Employment Agreement) or by you for "Good Reason" (pursuant to Section 8(a)(v)
of the Employment Agreement) the Option may only be exercised within three
months after the date you cease to be so employed, and only to the same extent
that you were entitled to exercise the Option on the date you ceased to be so
employed by reason of such termination and had not previously done so.

                  (c) In the event that you cease to be employed on a full-time
basis by the Company or any subsidiary or parent thereof by reason of a
"disability" (within the meaning of Section 22(e)(3) of the Code and pursuant to
Section 8(a)(ii) of the Employment Agreement), the Option may only be exercised
within three months after the date you cease to be so employed, and only to the
same extent that you were entitled to exercise the Option on the date you ceased
to be so employed by reason of such disability and had not previously done so.

                  (d) In the event that you die while employed by the Company or
any subsidiary or parent thereof (or (i) within a period of one month after
ceasing to be employed by the Company or any subsidiary or parent thereof for
any reason described in Section 8(a) above, (ii) within a period of three months
after ceasing to be employed by the Company or any subsidiary or parent thereof
for any reason described in Section 8(b) above or (iii) within a period of one
year after ceasing to be employed by the Company for any reason described in
Section 8(c) hereof), the Option may only be exercised within one year after
your death. In such event, the Option may be exercised during such one-year
period by the executors or administrator of your estate or by any person who
shall have acquired the Option through bequest or inheritance, but only to the
same extent that you were entitled to exercise the Option immediately prior to
the time of your death and you had not previously done so.

                  (e) Notwithstanding any provision contained in this Section 8
to the contrary, in no event may the Option be exercised to any extent by anyone
after March 31, 2004.

         9. COMPANY'S RIGHTS AND OPTION TO REPURCHASE OPTION SHARES UPON
TERMINATION OF EMPLOYMENT. (a) (i) In the event that you cease to be employed by
the Company or any subsidiary or parent thereof on a full-time basis (x) at any
time, upon your death or on account of a disability pursuant to Section 8(a)(ii)
of the Employment Agreement, at any time prior to the date on which an
underwritten public offering of the Company's Common Stock, registered under the
Securities Act of 1933, as amended (the "Securities Act") (a "Public Offering'),
has


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been consummated, or (y) on or before the earlier to occur of August 31, 1999
and the consummation of a Public Offering, as a result of termination by the
Company as described in Section 8(a)(iv) of the Employment Agreement or
termination for Good Reason pursuant to Section 8(a)(v) of the Employment
Agreement, then, with respect to all Options which have vested, the Company
shall have the right and option, but not the obligation, to purchase from you
(or in the case of your death, your legal representative) any or all of the
Option Shares (i) held by you on the date you cease to be so employed by the
Company or (ii) purchased by you after such date as permitted by Section 8 above
(the "Clause (i) Repurchase Right"). In the event that the Company exercises the
Clause (i) Repurchase Right, the Company shall pay to you as the purchase price
for such Option Shares an amount per share equal to the fair market value
thereof as of the date you ceased to be employed by the Company or any
subsidiary of parent thereof, such fair market value to be determined by the
Board of Directors of the Company.

         (ii) In the event that you cease to be employed by the Company or any
subsidiary or parent thereof on a full-time basis as a result of the termination
of your employment by the Company for "cause" pursuant to Section 8(a)(iii) of
the Employment Agreement or by you other than for a reason described in clause
(a)(i) above, at any time prior to the date on which a Public Offering has been
consummated, then, with respect to all Options which have vested, the Company
shall have the right and option, but not the obligation, to purchase from you
(or in the case of your death, your legal representative) any or all of such
Option Shares (i) held by you on the date you cease to be so employed by the
Company or (ii) purchased by you after such date as permitted by Section 8 (the
"Clause (ii) Repurchase Right"; the Clause (i) Repurchase Right and the Clause
(ii) Repurchase Right are each hereinafter referred to as the "Repurchase
Right"). In the event that the Company exercises its Clause (ii) Repurchase
Right, the Company shall pay to you as the purchase price for such Option Shares
an amount per share equal to $1.20 per share.

                  (b) The Company may exercise its Repurchase right above by
giving you (or, in the case of your death, your legal representative) a written
notice of election to purchase at any time within 60 days after the date your
employment ceases, which notice of election shall specify the number of Option
Shares to be purchased and the purchase price for such Option Shares. The
closing for the purchase by the Company of such Option Shares pursuant to the
provisions of this Section 9 (the "Purchase Date") will take place at the
offices of the Company on the date specified in such written notice, which date
shall be a business day not later than 60 days after the date such notice is
given. At such closing, you will deliver such Option Shares, duly endorsed for
transfer, against payment in cash of the purchase price thereof. To the extent
the Company chooses not to exercise Repurchase Right under this Section 9 to
purchase any of such Option Shares, such Shares shall thereafter cease to be
subject to the provisions of this Agreement.

         10. RIGHT OF FIRST REFUSAL ON DISPOSITIONS. (a) If at any time you
desire to sell for cash any or all of the Option Shares pursuant to a bona fide
offer from a third party other than the Company (the "Proposed Transferee"), you
shall submit a written offer (the "Offer") to sell such Option Shares (the
"Offered Shares") to the Company on terms and conditions, including price, not
less favorable than those on which you propose to sell such Offered Shares to
the Proposed Transferee. The Offer shall disclose the identity of the Proposed
Transferee, the Offered Shares proposed to be sold, the terms and conditions,
including price, of the proposed sale, and any other material facts relating to
the proposed sale. The Offer shall further state that the Company


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may acquire, in accordance with the provisions of this Agreement, all or any
portion of the Offered Shares for the price and upon the other terms and
conditions, including deferred payment (if applicable), set forth therein.

                  (b) If the Company desires to purchase all or any part of the
Offered Shares, the Company shall communicate to you in writing its election to
purchase, which communication shall state the number of Offered Shares the
Company desires to purchase and shall be delivered in person or mailed to you
within ten days of the date of the Offer. Such communication shall, when taken
in conjunction with the Offer, be deemed to constitute a valid, binding and
enforceable agreement for the sale and purchase of the Offered Shares. The
closing for the purchase by the Company of such Offered Shares pursuant to the
provisions of this Section 10 shall take place at the offices of the Company on
the date specified in the Company's written notice to you which date shall be a
business day not later than 60 days after the date the Offer is received by the
Company. At such closing, you will deliver to the Company a certificate or
certificates evidencing the Offered Shares (or any portion thereof) to be
purchased by it, duly endorsed for transfer to the Company, against payment to
you of the purchase price therefor by the Company.

                  (c) If the company does not purchase all of the Offered
Shares, the Offered Shares not so purchased may be sold by you at any time
within six (6) months after the date the Offer was made. Any such sale shall be
to the Proposed Transferee, at not less than the price and upon other terms and
conditions, if any, not more favorable to the Proposed Transferee than those
specified in the Offer. Any Offered Shares not sold within such six-month period
shall continue to be subject to the requirements of this Section 10. If Offered
Shares are sold pursuant to this Section 10, the Offered Shares so sold shall no
longer be subject to this Agreement.

         11. REPRESENTATIONS. (a) You represent and warrant to the Company that,
upon exercise of the Option, you will be acquiring the Option Shares for your
own account for the purpose of investment and not with a view to or for sale in
connection with any distribution thereof, and you understand that (i) neither
the Option nor the Option Shares have been registered with the Securities and
Exchange Commission by reason of their issuance in a transaction exempt from the
registration requirements and (ii) the Option Shares must be held indefinitely
by you unless a subsequent disposition thereof is registered under the
Securities Act or is exempt from such registration. The stock certificates for
any Option Shares issued to you will bear the following legends:

                  THE SHARES REPRESENTED BY THIS CERTIFICATE HAVE NOT BEEN
                  REGISTERED UNDER THE SECURITIES ACT OF 1933 AND MAY NOT BE
                  SOLD, TRANSFERRED OR OTHERWISE DISPOSED OF UNLESS THEY HAVE
                  BEEN REGISTERED UNDER THAT ACT OR ANY EXEMPTION FROM
                  REGISTRATION IS AVAILABLE.

                  THE SHARES REPRESENTED BY THIS CERTIFICATE ARE SUBJECT TO
                  RESTRICTIONS ON TRANSFER AND MAY NOT BE SOLD, EXCHANGED,
                  TRANSFERRED, PLEDGED, HYPOTHECATED OR OTHERWISE DISPOSED OF
                  EXCEPT


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                  IN ACCORDANCE WITH AND SUBJECT TO ALL THE TERMS AND CONDITIONS
                  OF A CERTAIN OPTION AGREEMENT DATED AS OF MARCH , 1999, A COPY
                  OF WHICH THE COMPANY WILL FURNISH TO THE HOLDER OF THIS
                  CERTIFICATE UPON REQUEST AND WITHOUT CHARGE.

                  (b) You further represent and warrant that you understand the
Federal, state and local income tax consequences of the granting of the Option
to you, the acquisition of rights to exercise the Option with respect to any
Option Shares, the exercise of the Option and purchase of Option Shares, and the
subsequent sale or other disposition of any Option Shares. In addition, you
understand that the Company will be required to withhold Federal, state or local
taxes in respect of any compensation income realized by you as a result of any
"disqualifying disposition" of any Option Shares acquired upon exercise of the
Option granted thereunder. To the extent that the Company is required to
withhold any such taxes as a result of any such "disqualifying disposition", you
hereby agree that the Company may deduct from any payments of any kind otherwise
due to you an amount equal to the total Federal, state and local taxes required
to be so withheld, or if such payments are inadequate to satisfy such Federal,
state and local taxes, or if no such payments are due or to become due to you,
then you agree to provide the Company with cash funds or make other arrangements
satisfactory to the Company regarding such payment. It is understood that all
matters with respect to the total amount of taxes to be withheld in respect of
any such compensation income shall be determined by the Board of Directors of
the Company in its sole discretion.

         12. NOTICE OF SALE. You agree to give the Company prompt notice of any
sale or other disposition of any Option Shares that occurs (i) within two years
from the date of the granting of the Option to you, or (ii) within one year
after the transfer of such Option Shares to you upon the exercise of the Option

         13. ADJUSTMENTS; REORGANIZATION, RECLASSIFICATION, CONSOLIDATION,
MERGER OR SALE. (a) In the event that, after the date hereof, the outstanding
shares of the Company's Common Stock shall be increased or decreased or changed
into or exchanged for a different number or kind of shares of stock or other
securities of the Company or of another corporation through reorganization,
merger or consolidation, recapitalization, reclassification, stock split,
split-up, combination or exchange of shares or declaration of any dividends
payable in Common Stock, the Board of Directors of the Company shall
appropriately adjust the number of shares of Common Stock (and the option price
per share) subject to the unexercised portion of the Option (to the nearest
possible full share), and such adjustment shall be effective and binding for all
purposes of this Agreement and the Plan, subject in all cases to the limitations
of Section 424 of the Code.

                  (b) If any capital reorganization or reclassification of the
capital stock of the Company or any consolidation or merger of the Company with
another entity, or the sale of all or substantially all its assets to another
entity, shall be effected after the date hereof in such a way that holders of
Common Stock shall be entitled to receive stock, securities or assets with
respect to or in exchange for Common Stock, then you shall thereafter have the
right to purchase, upon the exercise of the Option in accordance with the terms
and conditions specified in this


<PAGE>

Agreement and in lieu of the shares of Common Stock immediately theretofore
receivable upon the exercise of the Option, such shares of stock, securities or
asses (including, without limitation, cash) as may be issued or payable with
respect to or in exchange for a number of outstanding shares of such Common
Stock equal to the number of shares of such stock immediately theretofore so
receivable and such reorganization, reclassification, consolidation, merger or
sale not taken place.

         14. CONTINUATION OF EMPLOYMENT. Neither the plan nor the Option shall
confer upon you any right to continued in the employ of the Company or any
subsidiary or parent thereof, or limit in any respect the right of the Company
or any subsidiary or parent thereof to terminate your employment or other
relationship with the Company or any subsidiary or parent thereof, as the case
may be, at any time.

         15. PLAN DOCUMENTS. This Agreement is qualified in its entirety by
reference to the provisions of the Plan applicable to "Non-Qualified Options" as
described in Treasury Regulation 1.83-7 or any successor regulation thereto,
which are hereby incorporated herein by reference.

         16. GOVERNING LAW. This Agreement shall be governed by and construed in
accordance with the laws of the State of New York. If any one or more provisions
of this Agreement shall be found to be illegal or unenforceable in any respect,
the validity and enforceability of the remaining provisions hereof shall not in
any way be affected or impaired thereby.


<PAGE>

         Please acknowledge receipt of this Agreement by signing the enclosed
copy of this Agreement in the space provided below and returning it promptly to
the Secretary of the Company.

                                   LIVE PERSON, INC.



                                   By  /s/ Robert LoCascio
                                     -------------------------------------------
                                   Robert LoCascio
                                   President and Chief Executive Officer



Accepted and Agreed:




/s/ Scott Cohen
--------------------------------
                Scott Cohen