Help Keep our Residents Safe from COVID-19

A message from: 

Dear Residents, Families, Friends, Volunteers:

We are committed to keeping our residents safe and we need your help. The virus causing Coronavirus Disease 2019 (abbreviated COVID-19) can cause outbreaks in nursing homes. Many of our 

residents are elderly and may have medical conditions putting them at a very high risk of becoming 

sick, or even severely ill, with COVID-19. Visitors and healthcare personnel (HCP) are the most likely

sources of introduction of the virus that causes COVID-19 into a facility. 

To protect our vulnerable residents, even before COVID-19 is seen in our community, we are 

immediately taking the following aggressive actions to reduce the risk of COVID-19 in our residents and staff:

1. Effective immediately: We are restricting all visitation. 

All visitation is being restricted except for certain compassionate care situations, such as end 

of life situations. These visitors will first be screened for fever and respiratory symptoms. 

We know that your presence is important for your loved one but, per guidance from the 

Centers for Disease Control and Prevention (CDC), this is a necessary action to protect their 

health. We are introducing alternative methods of visitation (such as Skype and FaceTime) so 

that you can continue to communicate with your loved ones. Visitors who are permitted to 

enter the building will be required to frequently clean their hands, limit their visit to a designated area within the building, and wear a facemask. As the situation with COVID-19 is rapidly 

changing, we will continue to keep you updated.

2. We are monitoring healthcare personnel and residents for symptoms of respiratory illness.

Non-essential healthcare personnel and volunteers are now restricted from entering the facility. 

Healthcare personnel will be actively monitored for fever and symptoms of respiratory infection. 

Ill healthcare personnel will be asked to stay home. You may see healthcare personnel wearing 

facemasks, eye protection, gown, and gloves in order to prevent germs from spreading and help 

keep residents safe. Healthcare personnel will clean their hands frequently.

We are assessing residents daily for fevers and symptoms of respiratory infection in order to 

quickly identify ill residents and implement additional infection prevention activities. When ill 

residents are identified, they will be monitored closely, asked to stay in their rooms or wear 

a mask. 

3. We are limiting activities within the facility. 

We are cancelling all group activities within the building and all community outings. We will 

be helping residents to practice social distancing, including during meals, and to frequently 

clean their hands. 

We encourage you to review the CDC website for information about COVID-19, including its symptoms, how it spreads, and actions you can take to protect your health: https://www.cdc.gov/coronavirus/2019-ncov/index.html.

Thank you very much for everything you are doing to keep our residents and facility staff safe and 

healthy. We continue to monitor the situation in our community; we will keep you informed about 

any new precautions we think are necessary to keep your loved one safe. 

Please contact us with additional questions at 

Sincerely, 

CS306198