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**EXHIBIT      10.33**

**HERCULES      HCL TECHNOLOGIES**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**MASTER      PROFESSIONAL SERVICES AGREEMENT **

**Agreement**
**Effective      Date**
**Hercules**
*** ***
* *
*** ***
** **
*** ***
*** ***
**Supplier**

* *
* *
* *
** **

**Parties**
**Party**

| **1** | **INTRODUCTION** |
|-------|------------------|

| **1.1** | **Performance                and Management by Supplier**. |
|---------|------------------------------------------------------------|

**ITO**

| **1.2** | **Definitions**. |
|---------|------------------|

**Schedule      A**

| **1.3** | **Other                Terms** |
|---------|--------------------------------|

**Article      1**
**Schedule      A**
**Section      21.3**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **2** | **CONTRACT                DOCUMENTS** |
|-------|---------------------------------------|

| **2.1** | **Associated                Contract Documents**. |
|---------|---------------------------------------------------|

**Schedule      E**
**Schedule      E**
**Schedules      J.1, E.1, E.3, E.3 and E.5**

|   | A | Glossary                  of Terms |
|--------|---|------------------------------------|

|   | B | Software |
|--------|---|----------|

|   | C | Key                  Supplier Personnel and Competitive                  Restrictions |
|--------|---|---------------------------------------------------------------------------------------|

|   | C.1 | Key                  Supplier Personnel |
|--------|-----|-----------------------------------------|

|   | C.2 | Competitive                  Restrictions |
|--------|-----|-------------------------------------------|

|   | D | Subcontractors                  and Managed Third Parties |
|--------|---|-----------------------------------------------------------|

|   | D.1 | Subcontractors |
|--------|-----|----------------|

|   | D.2 | Managed                  Third Parties |
|--------|-----|----------------------------------------|

|   | E | Statement                  of Work |
|--------|---|------------------------------------|

|   | F | Reserved |
|--------|---|----------|

|   | G | Service                  Levels |
|--------|---|---------------------------------|

|   | G.1 | Service                  Levels, Key Measures, and Deliverable                  Credits |
|--------|-----|-----------------------------------------------------------------------------------------|

|   | H | Transition |
|--------|---|------------|

|   | H.1 | Critical                  Transition Milestones and Related Deliverable                  Credits |
|--------|-----|--------------------------------------------------------------------------------------------------|

|   | H.2 | Detailed                  Transition Methodology and Plan |
|--------|-----|-----------------------------------------------------------|

|   | I | Termination                  Assistance Services |
|--------|---|--------------------------------------------------|

|   | J | Supplier                  Charges |
|--------|---|-----------------------------------|

|   | J.1 | Responsibility                  Matrix |
|--------|-----|----------------------------------------|

|   | K | Hercules                  Base Case |
|--------|---|-------------------------------------|

|   | L | Reserved |
|--------|---|----------|

|   | M | Staffing                  Plan |
|--------|---|--------------------------------|

|   | N | Termination                  Charges |
|--------|---|--------------------------------------|

|   | O | Facilities                  and Equipment |
|--------|---|-------------------------------------------|

|   | O.1 | Hercules                  Facilities |
|--------|-----|--------------------------------------|

|   | O.2 | Supplier                  Facilities |
|--------|-----|--------------------------------------|

|   | O.3 | Hercules                  Provided Equipment |
|--------|-----|----------------------------------------------|

|   | P | Direct                  Hercules Competitors |
|--------|---|----------------------------------------------|

|   | Q | Satisfaction                  Survey |
|--------|---|--------------------------------------|

|   | R | Reports |
|--------|---|---------|

|   | S | Governance                  Model |
|--------|---|-----------------------------------|

|   | T | Hercules                  Rules, Standards, and Policies |
|--------|---|----------------------------------------------------------|

|   | T.1 | Hercules                  Rules |
|--------|-----|---------------------------------|

|   | T.2 | Hercules                  IT, Security and Related Standards |
|--------|-----|--------------------------------------------------------------|

|   | T.3 | Hercules                  Business Practices Policy |
|--------|-----|-----------------------------------------------------|

|   | U | Termination/Expiration                  Rights |
|--------|---|------------------------------------------------|

|   | V | Affected                  Employees |
|--------|---|-------------------------------------|

| **3** | **TERM** |
|-------|----------|

| **3.1** | **Initial                Term**. |
|---------|----------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      3.2**
**4.3(a)(2)**

| **3.2** | **Extension**. |
|---------|----------------|

**Schedule      J**

| **4** | **SERVICES** |
|-------|--------------|

| **4.1** | **Overview**. |
|---------|---------------|

|   | (a) | **Services**.                Commencing on the Commencement Date (or, if later, the date on which                Supplier assumes responsibility for the Services in question in accordance                with the Transition Plan), Supplier shall provide the Services to                Hercules, and, upon Hercules' request, to Eligible Recipients and                Authorized Users designated by Hercules. The Services shall consist                of the                following, as they may evolve during the Term of this Agreement or                be                supplemented, enhanced, modified or replaced: |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | The                services, functions and responsibilities described in this Agreement                and                its Schedules and attachments, which include the Technology and Business                Process Evolution and the                following: |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (1) | Transition                Services,                as described in **Sections                4.2**                and **Schedules                H**; |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (2) | Services,                as further described in **Schedule                E**; |
|--------|-----|---------------------------------------------------------------------------------|

|   | (3) | Projects,                as further described in **Section                4.5**; |
|--------|-----|----------------------------------------------------------------------------------|

|   | (4) | New                Services, as further described in **Section                4.4**;                and |
|--------|-----|---------------------------------------------------------------------------------------------------------|

|   | (5) | Termination                Assistance Services, as described in **Section                4.3**                and **Schedule                I**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | The                ITO related services, functions and responsibilities performed during                the                twelve (12) months preceding the Commencement Date by Hercules Personnel                who were displaced or whose functions were displaced as a result                of this                Agreement, even if the service, function, or responsibility is not                specifically described in this Agreement, provided that, (A) in the                event                of a direct conflict between **Schedule                E**and                the scope of services as described in this **Section                4.1(a)(ii)**,                this **Section                4.1(a)(ii)**                shall not be construed as altering and/or superseding **Schedule                E**,                and (B) the scope of services as described in this **Section                4.1(a)(ii)**shall                not** **be                construed as extending to New Services or Retained                Functions. |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | The                ITO related services, functions and responsibilities reflected in                those                categories of the Hercules Base Case which Supplier is assuming pursuant                to this Agreement, provided, however, (A) in the event of a direct                conflict between **Schedule                E**and                the scope of services as described in this **Section                4.1(a)(iii)**,                this **Section                4.1(a)(iii)**                shall not be construed as altering and/or superseding **Schedule                E**,                and (B) the scope of services as described in this **Section                4.1(a)(ii)**shall                not** **be                construed as extending to New Services or Retained                Functions. |
|--------|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      4.1(a)(ii) and (iii) and Section 4.2(b)**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (b) | **Included                Services**.                If any services, functions or responsibilities not specifically described                in this Agreement are an inherent, necessary or customary part of                the                Services or are required for proper performance or provision of the                Services in accordance with this Agreement, they shall be deemed                to be                included within the scope of the Services to be delivered for the                Charges,                as if such services, functions or responsibilities were specifically                described in this Agreement, provided, however, (A) in the event                of a                direct conflict between **Schedule                E**and                the scope of services as described in this **Section                4.1(b)**,                this **Section                4.1(b)**                shall not be construed as altering and/or superseding **Schedule                E**,                and (B) the scope of services as described in this **Section                4.1(b)**shall                not** **be                construed as extending to New Services or Retained Functions. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Required                Resources**.                Except as otherwise expressly provided in this Agreement, Supplier                shall                be responsible for providing the facilities, personnel, technical                knowledge, expertise and other resources necessary to provide the                Services. In addition, except as otherwise expressly provided in                this                Agreement, Supplier shall be responsible for providing Equipment                and                Software at Supplier Facilities as necessary to provide the Services                from                such Supplier Facilities. In all such cases, the Equipment, Software,                facilities, personnel and other resources provided by Supplier shall                be                subject to and in accordance with the applicable terms of this                Agreement. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Supplier                Responsibility**.                Supplier shall be responsible for the provision of the Services in                accordance with this Agreement even if such Services are actually                performed or dependent upon services performed by (i) Subcontractors,                , or                (ii) Managed Third Parties, to the extent provided in **Schedules                E and D.2**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Electronic                Delivery**.                To the maximum extent possible, and except as otherwise directed                by                Hercules or expressly provided in this Agreement, Supplier shall                deliver                all Software, documentation, reports and other contract deliverables                to                Hercules and the Eligible Recipients at the designated Hercules Site                by                electronic transmission or by load and leave (where no tangible storage                media is physically transferred to Hercules or the Eligible Recipients). |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **4.2** | **Transition                Services**. |
|---------|-----------------------------------------|

|   | (a) | **Transition.**                During the Transition Period, Supplier shall perform the Transition                Services and provide the deliverables described in the Transition                Plan,                which is attached to this Agreement as **Schedule                H**.                If any services, functions or responsibilities not specifically described                in the Transition Plan are an inherent, necessary or customary part                of the                Transition Services or are required for the proper performance of                the                Transition Services in accordance with this Agreement, they shall                be                deemed to be included within the scope of the Transition Services                to be                delivered for no additional charge, as if such services, functions                or                responsibilities were specifically described in the Transition Plan.                During the Transition Period, Hercules will perform those tasks which                are                designated to be Hercules' responsibility in the Transition Plan,                provided                that, Hercules shall not be obligated to perform any tasks during                the                Transition Period that are not set forth in such Transition Plan.                If any                services, functions or responsibilities not specifically described                in the                Transition Plan are an inherent or necessary part of the Hercules                transition responsibilities or are required for proper performance                or                provision of such responsibilities, they shall be deemed to be included                within the scope of the Hercules transition responsibilities as if                such                services, functions or responsibilities were specifically described                as                such in the Transition Plan. Unless otherwise agreed, Hercules shall                not                incur any charges, fees or expenses payable to Supplier or third                parties                in connection with the Transition Services, other than those charges,                fees                and expenses specified in **Schedule                J**                and those incurred by Hercules in connection with its performance                of tasks                designated in the Transition Plan as Hercules'                responsibility. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Transition                Plan.****Schedule                H.1**                is                an outline of the Transition Plan that identifies                (i) the transition activities to be performed by Supplier, (ii) the                date(s) by which each such activity or deliverable is to be completed                (“**Transition                Milestones**”),                and (iii) the Deliverable Credits associated with the failure to                meet                specific Transition Milestones. Within thirty (30) days after the                Effective Date, Supplier shall deliver to Hercules a detailed Transition                Plan for Hercules' review, comment and approval. The proposed detailed                Transition Plan shall describe in greater detail the specific transition                activities to be performed by Supplier, but,                unless |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Schedule      H.2**

|   | (c) | **Performance**.                Supplier shall perform the Transition Services described in the Transition                Plan in accordance with the timetable and the Transition Milestones                set                forth in the Transition Plan. Supplier shall provide all cooperation                and                assistance reasonably required or requested by Hercules in connection                with                Hercules' evaluation or testing of the deliverables set forth in                the                Transition Plan. Supplier shall perform the Transition Services in                a                manner that will not (i) disrupt or have an unnecessary adverse impact                on                the business or operations of Hercules or the Eligible Recipients,                (ii)                degrade the Services then being received by Hercules or the Eligible                Recipients, or (iii) disrupt or interfere with the ability of Hercules                or                the Eligible Recipients to obtain the full benefit of the Services,                except                as may be otherwise provided in the Transition Plan. Prior to undertaking                any transition activity, Supplier shall discuss with Hercules all                known                Hercules-specific material risks and shall not proceed with such                activity                until Hercules is reasonably satisfied with the plans with regard                to such                risks (provided that, neither Supplier’s disclosure of any such risks to                Hercules, nor Hercules' acquiescence in Supplier’s plans, shall operate or                be construed as limiting Supplier’ responsibilities under this Agreement).                Supplier shall identify and resolve, with Hercules' reasonable assistance,                any problems that may impede or delay the timely completion of each                task                in the Transition Plan that is Supplier’s responsibility and shall use all                commercially reasonable efforts to assist Hercules with the resolution                of                any problems that may impede or delay the timely completion of each                task                in the Transition Plan that is Hercules'                responsibility. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Meetings;                Reports**.                Supplier shall meet at least weekly with Hercules to report on its                progress in performing its responsibilities and meeting the timetable                set                forth in the Transition Plan. Supplier shall include Supplier Personnel                in                such meetings as and to the extent appropriate or requested by Hercules.                Supplier also shall provide written reports to Hercules at least                weekly                regarding such matters, and shall provide oral reports more frequently                if                reasonably requested by Hercules. Promptly upon receiving any information                indicating that Supplier may not perform its responsibilities or                meet the                timetable set forth in the Transition Plan, Supplier shall notify                Hercules                in writing of material delays and shall identify for Hercules'                consideration and approval specific measures to address such delay                and                mitigate the risks associated                therewith. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Suspension                or Delay of Transition Activities**.                Hercules reserves the right, in its sole discretion, to suspend or                delay                the performance of the Transition Services and/or the transition                of all or                any part of the Transition Services. If Hercules elects to exercise                such                right and Hercules' decision is based on Supplier’s failure to perform its                obligations under this Agreement, Hercules shall not incur any additional                Charges, Termination Charges, or reimbursable expenses in connection                with                such decision. If Hercules' decision is not based on Supplier’s failure to                perform its obligations under this Agreement, Hercules shall reimburse                Supplier for any additional costs reasonably incurred by Supplier                as a                result of such decision, provided that Supplier notifies Hercules                in                advance of such costs, obtains Hercules' approval prior to incurring                such                costs, and uses commercially reasonable efforts to minimize such                costs. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Failure                to Meet Transition Milestones.** |
|--------|-----|-----------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (i) | The                Parties acknowledge and agree that the Transition Plan specifies                various                Transition Milestones by which Transition activities and/or deliverables                are to be completed. Subject to **Section                10.2**,                if Supplier fails to meet a Transition Milestone, Supplier shall                pay                Hercules the Deliverable Credits specified in **Schedule                H**                and **Attachment                G.3**                for such Transition Milestone. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Neither                the Transition Services nor the activities and deliverables associated                with individual Transition Milestones will be deemed complete until                Hercules' Acceptance of such activities and deliverables. |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Termination                for Cause**.                Notwithstanding the foregoing, and in addition to any other termination                right Hercules may have under this Agreement, Hercules may terminate                this                Agreement in whole or in part for cause if (i) Supplier                fails to comply with its obligations with respect to the provision                of                Transition Services and such failure causes                or will cause a material disruption to or otherwise has or will have                a                material adverse impact on the operations or businesses of Hercules                or the                Eligible Recipients, (ii)                Supplier materially breaches its obligations with respect to the                provision                of Transition Services and fails to cure such breach within fifteen                (15)                days after its receipt of notice, or (iii) Supplier                fails to meet a Transition Milestone and such failure constitutes                a                material breach of this Agreement and Supplier fails to cure such                breach                within fifteen (15) days after its receipt of notice. In addition,                unless                otherwise agreed, if Supplier fails to meet the Transition Milestone                for                the completion of the transition of all Services to Supplier by more                than                fifteen (15) days, Hercules may terminate this Agreement for cause                without                requirement of notice or opportunity to cure. In all such events,                subject                to **Section** **18.3**,                Hercules may recover the damages suffered by Hercules or the Eligible                Recipients in connection with such a termination, provided that,                if such                termination is based on Supplier’s failure to meet a Transition Milestone,                Supplier shall be entitled to set-off against such damages any Deliverable                Credits Supplier has paid for the failure to meet such Transition                Milestone. Nothing herein shall operate or be construed as limiting                Hercules’ obligation to pay undisputed Charges for Transition Services                delivered prior to the effective date of any such termination in                accordance with and subject to **Section                12**                of                the Agreement. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **4.3** | **Termination                Assistance Services.** |
|---------|-----------------------------------------------------|

|   | (a) | **Availability.**                As                part of the Services, and for the Charges set forth in **Sections                4.3(b)(8)**                and **4.3(b)(9)**and                **Schedule                J**,                Supplier shall provide to Hercules, the Eligible Recipients and/or                their                designee(s) the Termination Assistance Services described in **Section                4.3(b)**                and **Schedule                I**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (1) | **Period                of Provision**.                Supplier shall provide such Termination Assistance Services to Hercules                and any Eligible Recipient, or their designee(s), (i) commencing                upon                notice from Hercules up to six (6) months prior to the expiration                of the                Term or on such earlier date as Hercules may request and continuing                for up                to twelve (12) months following the effective date of the expiration                of                the Term (as such Term may be extended pursuant to **Section                3.2**),                (ii) commencing upon any notice of termination (including termination                for                cause by Hercules or Supplier or termination for convenience by Hercules)                of the Term with respect to all or any part of the Services, and                continuing for up to twelve (12) months following the effective date                of                such termination of all or part of the Services, or (iii) commencing                upon                notice of termination of all or part of the Services to an Eligible                Recipient and continuing for up to twelve (12) months following the                effective date of such termination. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (2) | **Extension                of Services**.                Hercules may elect, upon thirty (30) days prior notice, to extend                the                period following the effective date of any expiration/termination                for the                performance of Termination Assistance Services, provided that the                period                between the effective date and the completion of all Termination                Assistance Services is not greater than twelve (12) months. If Hercules                provides less than thirty (30) days prior notice of an extension,                Supplier                shall nonetheless use commercially reasonable efforts to comply with                Hercules' request and provide the requested Services and/or Termination                Assistance Services. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (3) | **Firm                Commitment**.                Supplier shall provide Termination Assistance Services to Hercules                and any                Eligible Recipients, or their designee(s), regardless of the reason                for                the expiration or termination of |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      20.1(b)(i)**
**Section      4.3(a)(5)**
**Section      4.3**

|   | (4) | **Performance**.                All Termination Assistance Services shall be provided subject to                and in                accordance with the terms and conditions of this Agreement. Supplier                shall                perform the Termination Assistance Services with at least the same                degree                of accuracy, quality, completeness, timeliness, responsiveness and                resource efficiency as it provided and was required to provide the                same or                similar Services during the Term. The quality and level of performance                of                the Termination Assistance Services provided by Supplier following                the                expiration or termination of the Term as to all or part of the Services                or                Supplier’s receipt of a notice of termination or non-renewal shall                continue to meet or exceed the Service Levels and shall not be degraded                or                deficient in any respect, unless and to the extent Hercules reprioritizes                the work activities of assigned Supplier Personnel and/or modifies                the                applicable work requirements or performance standards in accordance                with                **Section                4.3(b)(9)**.                Accordingly, subject to **Section                4.3(b)(9)**,                Service Level Credits shall be assessed for any failure to meet Service                Levels during the period Termination Assistance Services are provided.                Supplier Personnel (including all Key Supplier Personnel) reasonably                considered by Hercules to be critical to the performance of the Services                and Termination Assistance Services shall be retained on the Hercules                account through the completion of all relevant Termination Assistance                Services. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (5) | **Advance                Payment**.                If Hercules is obligated to pay in advance for Termination Assistance                Services, Supplier shall present an invoice for the estimated Charges                for                such Termination Assistance Services at least fifteen (15) days prior                to                the beginning of the month in which such Services are to be provided.                Subject to **Section                12.4**,                Hercules shall then pay such Charges on or before the first day of                such                month. The estimated Charges shall then be reconciled with the actual                Charges for Termination Assistance Services provided in such month,                and                any additional Charges or credits will be reflected on the next invoice                delivered after the end of such month. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Scope                of Termination Assistance Service.**                As                part of the Termination Assistance Services, Supplier shall timely                transfer the control and responsibility for all Services previously                performed by or for Supplier to Hercules, the Eligible Recipients                and/or                their designee(s) and shall execute any documents reasonably necessary                to                effect such transfers. Additionally, Supplier shall provide any and                all                applicable information and assistance requested by Hercules to                allow: |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | the                Systems and processes associated with the Services to operate                efficiently; |
|--------|-----|--------------------------------------------------------------------------------------------------------------|

|   | (ii) | the                Services to continue without interruption or adverse effect;                and |
|--------|------|----------------------------------------------------------------------------------------------------|

|   | (iii) | the                orderly transfer of the Services to Hercules, the Eligible Recipients                and/or their designee(s). |
|--------|-------|-----------------------------------------------------------------------------------------------------------------------------------|

**Schedule      I**

|   | (1) | **General                Support**.                Supplier shall, to the extent applicable, (i) assist Hercules, an                Eligible Recipient and/or their designee(s) in developing a written                transition plan for the transition of the Services to Hercules, such                Eligible Recipient, or their designee(s), which plan shall include                (as                requested by Hercules) capacity planning, business process planning,                facilities planning, human resources planning, technology planning,                telecommunications planning and other planning necessary to effect                the                transition, (ii) perform programming and consulting services as                requested to assist in implementing the transition plan, (iii) train                personnel designated by Hercules, an Eligible Recipient or their                designee(s) in the use of any business processes, work instructions                and                work procedures and |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (2) | **Hiring**. |
|--------|-----|-------------|

|   | (i) | Hercules,                the Eligible Recipients and/or their designee(s) shall be permitted                to                undertake, without interference from Supplier, Supplier                Subcontractors (subject                to **Section                4.3(b)(2)(ii)**                below)                or                Supplier Affiliates (including counter-offers), to hire, effective                after                the later of the expiration or termination of the Term or completion                of                any Termination Assistance Services requested under **Section                4.3(b)(8)**,                any (i) Supplier Personnel assigned to the performance of Services                at                Hercules Facility(ies) during the twelve (12) months preceding the                expiration or termination date, (ii) Supplier Personnel assigned                to the                performance of Services at Supplier Facility(ies) in the United States                or                European Union during the twelve (12) months preceding the expiration                or                termination date or (iii) other Supplier Personnel assigned to the                performance of Services during the twelve (12) months preceding the                expiration or termination date whom Supplier intends to terminate                in                connection with such expiration or termination. Supplier shall waive,                and                shall cause its Subcontractors (as                contemplated in **Section                4.3(b)(2)(ii)**                below)                and Affiliates to waive, their rights, if any, under contracts with                such                personnel restricting the ability of such personnel to be recruited                or                hired by Hercules, the Eligible Recipients and/or their designee(s).                Supplier shall provide Hercules, the Eligible Recipients and/or their                designee(s) with reasonable assistance in their efforts to hire such                Supplier Personnel, and shall give Hercules, the Eligible Recipients                and/or their designee(s) reasonable access to such Supplier Personnel                for                interviews, evaluations and recruitment. Hercules shall endeavor                to                conduct the above-described hiring activity in a manner that is not                unnecessarily disruptive of the performance by Supplier of its obligations                under this Agreement. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | With                respect to Subcontractors that are not Supplier Affiliates, Supplier                shall                use all commercially reasonable efforts to (A) obtain for Hercules,                the                Eligible Recipients and their designee(s) the rights specified in                **Section                4.3(b)(2)(i)**,                and (B) ensure that such rights are not subject to subsequent                Subcontractor approval or the payment by Hercules, an Eligible Recipient                or their designee(s) of any fees. If Supplier is unable to obtain                any such                rights with respect to a Subcontractor, it shall notify Hercules                in                advance and shall not use such Subcontractor without Hercules' approval                (and absent such approval, Supplier’s use of any such Subcontractor shall                obligate Supplier to obtain or arrange, at no additional cost to                Hercules,                the rights specified in **Section                4.3(b)(2)(i)**,                for Hercules, the Eligible Recipients and their designee(s) upon                expiration or termination). |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      4.3(a)(1)**
**Section      4.3(b)(2)**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Software**
**Section      14.6**
**Section      6.4(c)**

|   | (4) | **Equipment**.                Subject to **Section                6.4(c)**,                Hercules, the Eligible Recipients and/or their designee(s) shall                have the                right (but not the obligation) to purchase, or assume the lease for,                any                Equipment owned or leased by Supplier that is substantially dedicated                by                Supplier, Supplier Subcontractors or Supplier Affiliates to the                performance of the Services. Such Equipment shall be transferred                in good                working condition, reasonable wear and tear excepted, as of the expiration                or termination date or the completion of any Services requiring such                Equipment requested by Hercules under **Section                4.3(b)(8)**,                whichever is later. Supplier shall, at no additional charge to Hercules,                maintain such Equipment through the date of transfer so as to be                eligible                for the applicable manufacturer’s maintenance program at no additional                charge to Hercules. In the case of Supplier-owned Equipment, Supplier                shall grant to Hercules, the Eligible Recipients and/or their designee(s)                a warranty of title and a warranty that such Equipment is free and                clear                of all liens and encumbrances. Such conveyance of Supplier-owned                Equipment                by Supplier to Hercules, the Eligible Recipients and/or their designee(s)                shall be at net book value (calculated in accordance with generally                acceptable accounting principles applicable in the country in which                such                Equipment is located). Unless otherwise agreed, Hercules shall pay                any                sales tax or duties associated with such conveyance. At Hercules'                request,                the Parties shall negotiate in good faith and agree upon the form                and                structure of the purchase. In the case of leased Equipment, Supplier                shall                (i) represent and warrant that the lessee is not in default under                the                lease, (ii) represent and warrant that all payments thereunder have                been                made through the date of transfer, and (iii) notify Hercules of any                lessor                defaults of which it is aware at the time. EXCEPT AS PROVIDED ABOVE,                AND                WITHOUT LIMITING SUPPLIER’S OTHER OBLIGATIONS UNDER THIS AGREEMENT,                SUPPLIER DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, AS TO THE                PERFORMANCE OF SUPPLIER OWNED OR LEASED EQUIPMENT FOLLOWING THE CONVEYANCE                OF SUCH EQUIPMENT PURSUANT TO THIS SECTION.** ** |
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|   | (5) | **Hercules                Facilities, Equipment and Software**.                Supplier shall vacate the Hercules Facilities and return to Hercules,                if                not previously returned, any Hercules owned Equipment, Hercules leased                Equipment, Hercules Owned Software, Hercules licensed Software and                Hercules Owned Materials, in condition at least as good as the                condition                when made available to Supplier,                ordinary wear and tear excepted. Such Hercules Facilities, Equipment,                Software and Materials shall be vacated and returned at the expiration                or                termination date or the completion of any Services requiring such                Hercules                Facilities, Equipment, Software and Materials requested by Hercules                under                **Section                4.3(b)(8)**,                whichever is later. |
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|   | (6) | **Supplier                Subcontracts and Third Party Contracts**.                Supplier shall inform Hercules of all subcontracts or Third Party                Contracts (between third parties and either Supplier, Supplier                Subcontractors, or Supplier Affiliates) used by Supplier, Supplier                Subcontractors or Supplier Affiliates to perform the Services. Subject                to                **Sections                6.4(c)**,                Supplier shall, at Hercules' request, cause any such Subcontractors,                Supplier Affiliates or third party contractors to permit Hercules,                the                Eligible Recipients and/or their designee(s) to assume prospectively                any                or all such contracts or to enter into new contracts with Hercules,                the                Eligible Recipients or their designees on substantially the same                terms and                conditions, including price. Supplier shall so assign the designated                subcontracts and Third Party Contracts to Hercules, the Eligible                Recipients and/or their designee(s) as of the expiration or termination                date or the completion of any Termination Assistance Services requiring                such subcontracts or Third Party Contracts requested by Hercules                under                **Section                4.3(b)(8)**,                whichever is later. There shall be no charge or fee imposed on Hercules,                the Eligible Recipients and/or their designee(s) by Supplier or its                Subcontractors, Affiliates or third party contractors for such assignment.                Supplier shall (i) represent and warrant that it is not in default                under                such subcontracts and Third Party Contracts, (ii) represent and warrant                that all payments thereunder through the date of assignment are current,                and (iii) notify Hercules of any Subcontractor’s or                third |
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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (7) | **Intentionally                blank.** |
|--------|-----|-----------------------------------------|

|   | (8) | **Extension                of Services**.                As                part of the Termination Assistance Services, for                a period of twelve (12) months following the expiration or termination                date, Supplier shall provide to the Eligible Recipient(s), under                the terms                and conditions of this Agreement, at Hercules' request, any or all                of the                Services being performed by Supplier prior to the expiration or                termination date, including those Services described in **Article                4**                and **Schedule                E**.                To the extent Hercules requests such Services, Hercules will pay                Supplier                the Charges specified in **Schedule                J**                that Hercules would have been obligated to pay Supplier for such                Services                if this Agreement had not yet expired or been terminated. To the                extent                Hercules requests a portion (but not all) of the Services included                in a                particular Charge, the amount to be paid by Hercules will be equitably                adjusted in proportion to the portion of the Services included in                the                applicable Charge that Supplier will not be providing or                performing. |
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|   | (9) | **Rates                and Charges**.                Except as provided below and in **Section                4.3(b)(8)**,                the Parties anticipate that the Termination Assistance Services requested                by Hercules will be provided by Supplier, at no additional charge                to                Hercules, using Supplier Personnel already assigned to Hercules and                without adversely affecting Supplier’s ability to meet its performance                obligations. If material Termination Assistance Services requested                by                Hercules cannot be provided by Supplier using Supplier Personnel                then                assigned to Hercules without adversely affecting Supplier’s ability to                meet its performance obligations, Hercules, in its sole discretion,                may                forego or delay any work activities or temporarily or permanently                adjust                the work to be performed by Supplier, the schedules associated therewith                or the Service Levels to permit the performance of such Termination                Assistance Services using such personnel. To the extent Hercules                authorizes Supplier to use additional Supplier Personnel to perform                material Termination Assistance Services requested by Hercules, Hercules                shall pay Supplier the rates and charges specified in **Schedule                J**,                or, if no such rates and charges are specified in **Schedule                J,**                a                negotiated fee which shall be no less favorable to Hercules than                the lower                of the most favorable rates available under then-current Hercules/Supplier                contracts for comparable services or Supplier’s then current commercially                available rates, for the additional Supplier Personnel required to                perform                such Termination Assistance Services (but only if Supplier notifies                Hercules in advance of such Charges, obtains Hercules' approval prior                to                incurring such Charges, and uses commercially reasonable efforts                to                minimize such Charges). |
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|   | (c) | **Resources.**Supplier                shall ensure that, at all times during the Term, on thirty (30) days                notice, it is able to deploy all necessary resources to perform                Termination Assistance Services in accordance with this **Section                4.3**. |
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|   | (d) | **Survival                of Terms.**This                **Section                4.3**                shall survive termination/expiration of the                Term. |
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| **4.4** | **New                  Services**. |
|---------|------------------------------------|

|   | (a) | **Procedures**.                If Hercules requests that Supplier perform any New Services reasonably                related to the Services or other services generally provided by Supplier,                Supplier shall promptly prepare a New Services proposal for Hercules'                consideration. Unless otherwise agreed by the Parties, Supplier shall                prepare such New Services proposal at no additional charge to Hercules                and                shall deliver such proposal to Hercules within ten (10) business                days of                its receipt of Hercules' request; provided, that Supplier shall use                all                commercially reasonable efforts to respond more quickly in the case                of a                pressing business need or an emergency situation. Hercules shall                provide                such information as Supplier reasonably requests in order to prepare                such                New Service proposal. Such New Services proposal shall include, among                other things, the following at a level of detail sufficient to permit                Hercules to make an informed business decision: (i) a project plan                and                fixed price or price estimate for the New Service; (ii) a breakdown                of                such price or estimate, (iii) a description of the service levels                to be                associated with such New Service, (iv) a schedule for commencing                and                completing the New Service, (v) a description of the new hardware                or                software to be provided by Supplier in connection with the New Service,                (vi) a description of the software, hardware and other resources,                including Resource |
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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      14.2**

|   | (b) | **Use                of Third Parties**.                Hercules may elect to solicit and receive bids from third parties                to                perform any New Services. If Hercules elects to use third parties                to                perform New Services, (i) such New Services shall not be deemed “Services”                under the provisions of this Agreement, and (ii) Supplier shall cooperate                with such third parties as provided in **Section                4.6**. |
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|   | (c) | **Services                Evolution and Modification**.                The Parties anticipate that the Services will evolve and be supplemented,                modified, enhanced or replaced over time to keep pace with technological                advancements and improvements in the methods of delivering Services                and                changes in the businesses of Hercules and the Eligible Recipients.                The                Parties acknowledge and agree that these changes will modify the                Services                and will not be deemed to result in New Services unless the changed                services meet the definition of New                Services. |
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|   | (d) | **Authorized                User and Eligible Recipient Requests.**Supplier                shall promptly inform the Hercules Relationship Manager or his or                her                designee of requests for New Services from Authorized Users or Eligible                Recipients, and shall submit any proposals for New Services to the                Hercules Relationship Manager or his or her designee. Supplier shall                not                agree to provide New Services to any Authorized Users or Eligible                Recipients without the prior written approval of the Hercules Relationship                Manager or his or her designee. If Supplier fails to comply strictly                with                this **Section                4.4(d)**,                it shall receive no compensation for any services rendered to any                person                or entity in violation of such                provision. |
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|   | (e) | **Efforts                to Reduce Costs and Charges**.                From time to time, Hercules may request that the Parties work together                to                identify ways to achieve reductions in the cost of service delivery                and                corresponding reductions in the Charges to be paid by Hercules by                modifying or reducing the nature or scope of the Services to be performed                by Supplier, the applicable Service Levels or other contract requirements.                If requested by Hercules, Supplier shall promptly prepare a proposal                at a                level of detail sufficient to permit Hercules to make an informed                business                decision identifying all viable means of achieving the desired reductions                without adversely impacting business objectives or requirements identified                by Hercules. In preparing such a proposal, Supplier shall give due                consideration to any means of achieving such reductions proposed                by                Hercules. Supplier shall negotiate in good faith with Hercules about                each                requested reduction in Charges and, without disclosing the actual                cost of                providing the Services, shall identify for Hercules if and to what                extent                the cost of service delivery may be reduced by implementing various                changes in the contract requirements, including the applicable Service                Levels. Hercules shall not be obligated to accept or implement any                proposal; and Supplier shall not be obligated to implement any change                that                affects the terms of this Agreement unless and until such change                is                reflected in a written amendment to this                Agreement. |
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| **4.5** | **Billable                Projects.** |
|---------|---------------------------------------|

|   | (a) | **Procedures                and Performance**.                Supplier shall perform Projects requested and approved by Hercules                as part                of the Services. A “**Project**”                is a discrete unit of non-recurring work that is not an inherent,                necessary or customary part of the day-to-day Services, and is not                required to be performed by Supplier to meet the existing Service                Levels                (other than Service Levels related to Project performance). A Project                may                consist of |
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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (b) | **Additional                Work or Reprioritization**.                The Hercules Project Executive or his or her designee may identify                new or                additional work activities to be performed by Supplier Personnel                (including work activities that would otherwise be treated as a Project                or                New Services) or reprioritize or reset the schedule for existing                work                activities to be performed by such Supplier Personnel. To the extent                the                work activities requested by Hercules can be provided by Supplier                using                personnel already assigned to Hercules without impacting the established                schedule for other tasks or the performance of the Services in accordance                with the Service Levels, there will be no additional charge to Hercules                for such work. If the work activities requested by Hercules cannot                be                provided by Supplier using personnel then assigned to Hercules without                impacting the Service Levels, Hercules, in its sole discretion, may                forego                or delay any work activities or temporarily or permanently adjust                the work                to be performed by Supplier, the schedules associated therewith or                the                Service Levels to permit the performance of such work using personnel                already assigned to perform the                Services. |
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| **4.6** | **Right                to In-Source or Use Third Parties; Cooperation**. |
|---------|--------------------------------------------------------------------------|

|   | (a) | **Right                of Use**.                Subject to **Section                2.7**                of                **Schedule****J**,                this Agreement shall not be construed as a requirements contract,                and                notwithstanding anything to the contrary contained herein, shall                not be                interpreted to prevent Hercules or the Eligible Recipients from obtaining                from third parties (each, an “**Hercules                Third Party Contractor**”),                or providing to themselves, any or all of the Services or any other                services. In addition, subject to **Section                2.7**                of                **Schedule                J**,                nothing in this Agreement shall be construed or interpreted as limiting                Hercules' right or ability during the Term to add or delete Eligible                Recipients or to increase or decrease its demand for Services. Nor                shall                anything in this Agreement be construed or interpreted as limiting                Hercules' right or ability during the Term to change the requirements                of                Hercules or the Eligible Recipients with respect to any Service,                change                Service volumes and/or, subject to **Section                2.7**                of                **Schedule                J**,                move parts of any Service in or out of scope. To the extent Hercules                or an                Eligible Recipient obtains from a Hercules Third Party Contractor,                or                provides to itself, any of the Services, the amount to be paid to                Supplier                by Hercules shall be equitably adjusted downward in accordance with                **Schedule                J**                and in proportion to the portion of the Services that Supplier will                no                longer be providing or performing. Similarly, to the extent Hercules                adds                or deletes Eligible Recipients or increases or decreases its demand                for                Services, the amount to be paid to Supplier by Hercules shall be                adjusted                in accordance with **Schedule                J**                and the rates specified therein. |
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|   | (b) | **Supplier                Cooperation**. |
|--------|-----|------------------------------------------|

|   | (i) | Supplier                shall fully cooperate with and work in good faith with Hercules,                the                Eligible Recipients or Hercules Third Party Contractors as described                in                **Schedule                E**                or                requested by Hercules and at no additional charge to Hercules, except                as                otherwise stated below in this **Section                4.6(b)**.                Such cooperation may include: (A) timely providing access to any                facilities being used to provide the Services, as necessary for Hercules                personnel or Hercules Third Party Contractors to perform the work                assigned                to them (including to install and manage third party software and                equipment to provide services to Hercules or Eligible Recipients);                (B)                timely providing reasonable electronic and physical access to the                business                processes and associated Equipment, Software and/or Systems to the                extent                necessary and appropriate for Hercules, the Eligible Recipients or                Hercules Third Party Contractors to perform the work assigned to                them; (C)                timely providing written requirements, standards, policies or other                documentation for the business processes and associated Equipment,                Software or Systems procured, operated, supported or used by Supplier                in                connection with the Services; (D) ensuring that there is no degradation                in                the provision of the Services caused by the adjustments made by Supplier                in transferring Services to a third party, Hercules or an Eligible                Recipient; (E) at Hercules' request, providing access to Hercules                Data to                the Eligible Recipients and/or Hercules Third Party Contractors in                the                same manner and to the same extent access to such data is provided                to                Hercules, (F) timely providing cooperation and assistance in accordance                with **Section                4.3**                to                facilitate the orderly transfer of terminated Services from Supplier                to                Hercules, the Eligible Recipients and/or Hercules Third Party Contractors                or (G) any other cooperation or assistance reasonably necessary for                Hercules, the Eligible Recipients and/or Hercules Third                Party |
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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (ii) | If                Supplier’s cooperation with Hercules or any Hercules Third Party                Contractor goes beyond the reasonable amount of cooperation specified                in                **Schedule                E**                and causes Supplier to expend a materially greater level of effort,                resources or expense than it would otherwise have expended in providing                the Services, Hercules shall pay the applicable labor rate(s) for                additional required personnel (or apply the applicable FTE hours                against                the Project Pool described in **Schedule                J**)                and reimburse Supplier for the additional Out-of-Pocket Expenses                reasonably incurred by Supplier and directly attributable to such                additional cooperation, provided that, (i) Supplier notifies Hercules                of                such additional amounts and obtains Hercules' approval prior to incurring                them; and (ii) Supplier uses commercially reasonable efforts to minimize                the amounts to be paid or reimbursed by Hercules. Notwithstanding                the                foregoing, Hercules shall incur no additional Charges or expenses                if and                to the extent such additional cooperation can be reasonably provided                by                Supplier’s program management personnel or other Supplier Personnel then                assigned to the engagement for whom Hercules is not obligated to                pay an                additional Charge. If such cooperation cannot be provided by Supplier                using such Supplier Personnel without impacting Supplier’s ability to meet                the Service Levels and/or its other obligations under the Agreement,                Supplier shall so advise Hercules and Hercules, in its sole discretion,                may forego or delay any work activities or temporarily or permanently                adjust the work to be performed by Supplier, the schedules associated                therewith or the Service Levels to permit the provision of such                cooperation using such personnel. |
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|   | (c) | **Notice                by Supplier**.                Supplier shall immediately notify Hercules when it becomes aware                that an                act or omission of a Hercules Third Party Contractor will cause,                or has                caused, a problem or delay in providing the Services, and shall use                commercially reasonable efforts to work with Hercules, the Eligible                Recipients and the Hercules Third Party Contractor to prevent or                circumvent such problem or delay. Supplier shall cooperate with Hercules,                the Eligible Recipients and Hercules Third Party Contractors to resolve                differences and conflicts arising between the Services and other                activities undertaken by Hercules, the Eligible Recipients or Hercules                Third Party Contractors. Subject to Section 10.2, any notification                provided by Supplier in accordance with this **Section                4.6(c)**                shall not excuse Supplier from the performance of any of its obligations                under this Agreement. |
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| **4.7** | **Companion                Agreements** |
|---------|-----------------------------------------|

|   | (a) | At                Hercules' request, the terms of this Master Agreement shall be                incorporated by reference into individual Companion Agreements, which                shall be executed by ---------HCL America, Inc. or an Affiliate of                ---------HCL America, Inc. and Hercules Incorporated*** ***or                an Eligible Recipient. All Services shall be provided by ---------HCL                America, Inc.* *or                the applicable Affiliate of ---------HCL America, Inc.* *pursuant                to this Master Agreement or an executed Companion Agreement. Unless                and to                the extent an individual Companion Agreement expressly provides otherwise,                each Companion Agreement shall incorporate by reference the terms                and                conditions of this Master Agreement and shall not be construed as                altering                or superseding the rights and obligations of the Parties under this                Master                Agreement. Unless and to the extent otherwise agreed, the form of                the                Companion Agreement shall be as set forth in **Exhibit                3**. |
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|   | (b) | Notwithstanding                the foregoing, ---------HCL America, Inc.* *shall                be responsible for any failure by an Affiliate of ---------HCL America,                Inc.* *to                perform in accordance with a Companion Agreement executed by such                Affiliate or to comply with such Affiliate’s duties or obligations under                such Companion Agreement to the same extent as if such failure to                perform                or comply was committed by ---------HCL America, Inc.*,*including,                subject to **Section                18.3**,                any damages incurred by Hercules or an Eligible Recipient as a result                of                any such failure to perform or                comply. |
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|   | (c) | The                Supplier Account Manager (and his or her designees(s))*** ***shall                remain responsible for the administration of this Master Agreement                and the                individual Companion Agreements on a day-to-day basis on behalf of                Supplier (including decisions, consents, notices, acceptances and                approvals) and only the Supplier Account Manager (and his or her                designees(s)) shall be authorized to act on behalf of Supplier or                to                amend, modify, |
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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (d) | The                Hercules Relationship Manager (and his or her designees(s))*** ***shall                remain responsible for the administration of this Master Agreement                and the                individual Companion Agreements on a day-to-day basis on behalf of                Hercules and the Eligible Recipients (including decisions, consents,                notices, acceptances and approvals) and only the Hercules Relationship                Manager (and his or her designees(s)) shall be authorized to act                on behalf                of Hercules and the Eligible Recipients or to amend, modify, change,                waive                or discharge their rights and obligations under this Master Agreement                or                such Companion Agreements. |
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| **5** | **REQUIRED                CONSENTS** |
|-------|--------------------------------------|

| **5.1** | **Supplier                Responsibility**. |
|---------|---------------------------------------------|

**Section      5**

| **5.2** | **Financial                Responsibility**. |
|---------|----------------------------------------------|

| **5.3** | **Contingent                Arrangements**. |
|---------|---------------------------------------------|

Party      Contract is not legally or contractually possible or Supplier is unable to      obtain any other Required Consent, Supplier shall use all commercially      reasonable efforts to determine and adopt, subject to Hercules' prior approval,      such alternative approaches as are necessary and sufficient to provide the      Services without such Required Consent. If such alternative approaches are      required for a period longer than ninety (90) days following the Commencement      Date, the Parties shall equitably adjust the terms and reduce the prices      specified in this Agreement to reflect any additional costs being incurred      by      Hercules and any Services not being received by Hercules and the Eligible      Recipients. Except as otherwise expressly provided herein, the failure to obtain      any Required Consent shall not relieve Supplier of its obligations under this      Agreement and Supplier shall not be entitled to any additional compensation      or      reimbursement amounts in connection with obtaining or failing to obtain any      Required Consent or implementing any alternative approach. ** **

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **6** | **FACILITIES,                SOFTWARE, EQUIPMENT, CONTRACTS AND ASSETS ASSOCIATED WITH THE PROVISION                OF                SERVICES** |
|-------|--------------------------------------------------------------------------------------------------------------------------------------------------|

| **6.1** | **Service                Facilities**. |
|---------|----------------------------------------|

|   | (a) | **Service                Facilities.**                Supplier and its Affiliates and Subcontractors shall provide the                Services                at or from (i) the Hercules Facilities described on **Schedule                O.1**,                (ii) the Supplier Facilities described on **Schedule                O.2**,                each of which shall be approved in advance by Hercules, or (iii)                any other                service location approved by Supplier and Hercules. Supplier shall                obtain                Hercules' prior approval for any proposed relocation by Supplier,                its                Affiliates or Subcontractors of the provision of a Service to a new                or                different Supplier Facility. Hercules acknowledges and has approved                the                Supplier Facilities set forth on **Schedule                O.2**                as                of the Effective Date for the provision of the Services and                scope thereof                described therein. Supplier shall be financially responsible for                all                additional costs, taxes or expenses related to or resulting from                any                Supplier-initiated relocation to a new or different Supplier Facility,                including any costs or expenses incurred or experienced by Hercules                or any                Eligible Recipient as a result of such                relocation. |
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|   | (b) | **Supplier’s                Responsibilities**.                Except as provided in **Sections                6.1(a), 6.2(a)**                and **(b)**                and **Section                6.4(e)**,                Supplier shall be responsible for providing all furniture, fixtures,                Equipment, space and other facilities required to perform the Services                and                all upgrades, improvements, replacements and additions to such furniture,                fixtures, Equipment, space and facilities. Without limiting the foregoing,                Supplier shall provide (i) all maintenance, site management, site                administration and similar services for the Supplier Facilities,                (ii)                uninterrupted power supply services for the Supplier Facilities.                Supplier                shall provide the foregoing in strict compliance with Hercules'                then-current security policies, architecture requirements, standards,                rules and procedures, unless and to the extent deviations are approved                in                advance by Hercules. |
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| **6.2** | **Hercules                Facilities.** |
|---------|-----------------------------------------|

|   | (a) | **Hercules                Facilities**.                Hercules shall provide Supplier with the use of and access to the                Hercules                Facilities (or equivalent space) described in **Schedule                O.1**                for the periods specified therein solely as necessary for Supplier                to                perform its obligations under this Agreement.** **                All Hercules owned or leased assets provided for the use of Supplier                under                this Agreement shall remain in Hercules Facilities unless Hercules                otherwise agrees. In addition, all improvements or modifications                to                Hercules Facilities requested by Supplier shall be (i) subject to                review                and approval in advance by Hercules, (ii) in strict compliance with                Hercules' then-current policies, standards, rules and procedures,                and                (iii) performed by and through Hercules at Supplier’s expense. Supplier                acknowledges and agrees that the facilities to be provided by Hercules                are                sufficient for performing the Services and for satisfying Supplier’s                responsibilities under this Agreement. THE                HERCULES FACILITIES ARE PROVIDED BY HERCULES TO SUPPLIER ON AN AS-IS,                WHERE-IS BASIS. HERCULES EXPRESSLY DISCLAIMS ANY WARRANTIES, EXPRESS                OR                IMPLIED, AS TO THE HERCULES FACILITIES, OR THEIR CONDITION OR SUITABILITY                FOR USE BY SUPPLIER. |
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|   | (b) | **Furniture,                Fixtures and Equipment**.                At the Hercules Facilities described in **Schedule                O.1**,                Hercules shall provide office space and office furniture for the                number of                Supplier Personnel and for such periods specified in **Schedule                O.1**.                The office space and office furniture provided by Hercules for the                use of                Supplier Personnel will be generally comparable to the office space                and                office furniture provided to (i) the Hercules Personnel prior to                the                Commencement Date; or (ii) the then-standard office space and office                furniture provided to similarly situated Hercules employees. Supplier                Personnel using the office facilities provided by Hercules will be                accorded reasonable access to the communications wiring in such facilities                (including fiber, copper and wall jacks, subject to **Section                6.2(c)**                and the use of certain shared office equipment and services, such                as                photocopiers, local and long distance telephone service for                Hercules-related calls, telephone handsets, mail service, office                support                service (e.g., janitorial), heat, light, and air conditioning; provided                that such access and usage shall be solely for and in connection                with the                provision of Services by such Supplier Personnel, and provided further                that Supplier shall reimburse Hercules for the additional incremental                costs incurred by Hercules or the Eligible Recipients if and to the                extent                Supplier’s technology solution, service delivery model and/or inefficiency                cause its usage or consumption of such resources to exceed historical                levels. Supplier shall be financially responsible for providing all                other                office space, office furniture,                fixtures |
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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Supplier’s                Responsibilities Regarding Hercules' Network**. |
|--------|-----|-----------------------------------------------------------------------------------|

|   | (i) | To                the extent Supplier Personnel working on an ongoing basis at a Hercules                Facility are, with Hercules' approval, connected directly to the                network(s) of Hercules or an Eligible Recipient, the Equipment (and                all                Software installed thereon) used by such personnel shall be (i) subject                to                **Section                6.4(e)**,                provided to the applicable Supplier Personnel by Hercules at Hercules'                expense, (ii) maintained and supported by or through Hercules (including                by Supplier as and to the extent provided in **Schedule                E**),                at Hercules' expense, and (iii) shall be and remain in strict compliance                with Hercules' then-current security policies, architectures,                requirements, standards, rules and procedures, unless and to the                extent                deviations are approved in advance by Hercules. Hercules shall load                the                Software image on such Equipment and Supplier shall not install or                permit                the installation of any other software on such Equipment without                Hercules'                prior approval. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | To                the extent Supplier Personnel working on an ongoing basis from a                Supplier                Facility are, with Hercules' approval, connected directly to the                network(s) of Hercules or an Eligible Recipient, the Equipment (and                all                Software installed thereon) used by such personnel shall be (i) provided                to the applicable Supplier Personnel by Supplier at Supplier's expense                ,                (ii) maintained and supported by or through Supplier, at Supplier's                expense, and (iii) shall be and remain in strict compliance with                Hercules’                then-current security policies, architectures, requirements, standards,                rules and procedures, unless and to the extent deviations are approved                in                advance by Hercules. |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Security                Breaches.**Supplier                shall promptly investigate any security breach of Hercules' networks                or                Systems associated with Supplier Personnel or the performance of                the                Services. Supplier shall notify Hercules and permit Hercules to                participate in the audit or investigation of any such security breach.                Supplier shall promptly (i) report the findings of any such audit                or                investigation to Hercules, (ii) provide Hercules with a copy of any                written report prepared in connection therewith, and (iii) to the                extent                in Supplier’s areas of responsibility and control, prepare and (following                Hercules approval) implement a remediation plan to remediate the                effects                of the security breach and prevent its recurrence. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Hercules                Rules and Compliance**.                In performing the Services and using the Hercules Facilities, Supplier                shall observe and comply with all Hercules policies, rules, and                regulations (including those governing business practices, smoking,                harassment, weapons, safety, security, drugs and alcohol) applicable                to                Hercules Facilities or the provision of the Services                which have been communicated to Supplier or Supplier Personnel in                advance                by such means as are generally used by Hercules to disseminate such                information to its employees or contractors, including those set                forth on                **Schedules                T.1**                and** ****T.3**                and those applicable to specific Hercules Sites                (collectively, “**Hercules                Rules**”).                The Parties acknowledge and agree that, as of the Commencement Date,                Supplier is fully informed as to the Hercules Rules. Supplier shall                be                responsible for the promulgation and distribution of Hercules Rules                to                Supplier Personnel as and to the extent necessary and appropriate.                In                addition, Supplier and Supplier Personnel shall be responsible for                familiarizing themselves with the premises and operations at each                Hercules                Site or Hercules Facility at, to or from which Services are rendered                and                the Hercules Rules applicable to each such Site or Facility. Additions                or                modifications to the Hercules Rules may be (i) communicated orally                by                Hercules or an Eligible Recipient directly to Supplier and Supplier                Personnel, (ii) disclosed to Supplier and Supplier Personnel in writing,                (iii) conspicuously posted at a Hercules Facility, (iv) electronically                posted, or (v) communicated to Supplier or Supplier Personnel by                means                generally used by Hercules to disseminate such information to its                employees or contractors. Supplier and Supplier Personnel shall observe                and comply with such additional or modified Hercules                Rules. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Physical                Security at Hercules Facilities**.                Hercules is responsible for the physical security of the Hercules                Facilities; provided, that Supplier shall be responsible for the                safety                and physical access and control of the areas that Supplier is using                in                performing the Services and Supplier shall not permit any person                to have                access to, or control of, any such area unless such access or control                is                permitted in accordance with                control |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (g) | **Use                of Hercules Facilities.** |
|--------|-----|------------------------------------------------|

|   | (i) | Unless                Supplier obtains Hercules' prior written agreement, which Hercules                may                withhold in its sole discretion, Supplier shall use the Hercules                Facilities, and the Equipment and Software located therein, only                to                provide the Services to Hercules and the Eligible                Recipients. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Hercules                reserves the right to relocate any Hercules Facility from which the                Services are then being provided by Supplier to another geographic                location; provided that, in such event, Hercules will provide Supplier                with comparable office space in the new geographic location. In such                event, Hercules shall pay the applicable labor rate(s) for additional                personnel reasonably required by Supplier and for the incremental                Out-of-Pocket Expenses reasonably incurred by Supplier in physically                relocating to such new geographic location; provided that such relocation                is not expressly contemplated in this Agreement, and that Supplier                notifies Hercules of such additional required personnel and incremental                Out-of-Pocket Expenses, obtains Hercules' approval prior to using                such                personnel or incurring such expenses, and uses commercially reasonable                efforts to minimize such personnel and                expenses. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Hercules                also reserves the right to direct Supplier to cease using all or                part of                the space in any Hercules Facility from which the Services are then                being                provided by Supplier and to thereafter use such space for its own                purposes. In such event, Hercules shall reimburse Supplier for any                reasonable incremental Out-of-Pocket Expenses incurred by Supplier                in                leasing substitute space and physically relocating to such space;                provided                that such relocation is not expressly contemplated in this Agreement                and                that Supplier notifies Hercules of such incremental Out-of-Pocket                Expenses, obtains Hercules' approval prior to incurring such expenses;                and                uses commercially reasonable efforts to minimize such                expenses. |
|--------|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (h) | **Conditions                for Return**.                When the Hercules Facilities are no longer to be used by Supplier                as                contemplated by **Section                6.2**                or                are otherwise no longer required for performance of the Services,                Supplier                shall notify Hercules as soon as practicable and shall vacate and                return                such Hercules Facilities (including any improvements to such facilities                made by or at the request of Supplier) to Hercules in substantially                the                same condition as when such facilities were first provided to Supplier,                subject to reasonable wear and                tear. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | **No                Violation of Laws**.                Supplier shall (i) treat, use and maintain the Hercules Facilities                in a                reasonable manner, and (ii) ensure that neither Supplier nor any                of its                Subcontractors commits, and use all reasonable efforts to ensure                that no                business visitor or invitee commits, any act in violation of any                Laws in                such Supplier occupied Hercules Facility or any act in violation                of                Hercules' insurance policies or in breach of Hercules' obligations                under                the applicable real estate leases in such Supplier occupied Hercules                Facilities (in each case, to the extent Supplier has received notice                of                such insurance policies or real estate leases or should reasonably                be                expected to know of such obligations or limitations). |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **6.3** | **Supplier                Facilities**. |
|---------|-----------------------------------------|

**Section      4.6**

| **6.4** | **Software,                Equipment and Third Party Contracts**. |
|---------|-------------------------------------------------------------------|

|   | (a) | **Financial                Responsibility**.                Supplier shall be responsible for any third party fees or expenses                on or                after the Commencement Date (or, if later, the date on which Supplier                assumes responsibility for the Services                in |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Schedule      E**
**J.1**
**Schedule      E**
**J.1**
**Schedule      E**
**J.1**

|   | (b) | **Operational                Responsibility**.                With respect to Software, Equipment, Equipment leases and related                Third                Party Contracts for which Supplier is operationally responsible under                **Schedule                E**                or                **J.1**,                Supplier shall be responsible for (i) the evaluation, procurement,                testing, installation, rollout, use, support, management, administration,                operation and maintenance of such Software, Equipment, Equipment                leases                and Third Party Contracts, as and to the extent provided in **Schedule                E**(including                the “Vendor Management” Section of **Schedule                E.1**);                (ii) the evaluation, procurement, testing, installation, rollout,                use,                support, management, administration, operation and maintenance of                new,                substitute or replacement Software, Equipment, Equipment leases and                Third                Party Contracts (including Upgrades, enhancements, new versions or                new                releases of such Software), as and to the extent provided in**Schedule E**(including                the “Vendor Management” Section of **Schedule                E.1**;                (iii) the                performance,                availability, reliability, compatibility and interoperability of                such                Software, Equipment and Third Party Contracts, each in accordance                with                this Agreement, including the Service Levels and Change Control                Procedures; (iv) compliance with and performance of all operational,                administrative and contractual obligations specified in the applicable                Software licenses, Equipment leases and Third Party Contracts; (v)                the                administration and exercise as appropriate of all rights available                under                such licenses, leases and contracts; and (vi) the payment of any                fees,                penalties, charges, interest or other expenses due and owing under                or with                respect to such licenses, leases and contracts that are incurred,                caused                by or result from Supplier’s failure to comply with or perform its                obligations under this **Section                6.4(b)**                (except to the extent that such failure directly results from a breach                by                Hercules of its obligations under this Agreement). |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Rights                Upon Expiration/Termination**.                With respect to all Third Party Software licenses, Equipment leases                and                Third Party Contracts for which Supplier is financially responsible                under                **Schedule                E**                or                **J.1**,                Supplier shall use all commercially reasonable efforts to (i) obtain                for                Hercules, the Eligible Recipients and/or their designee(s) the license,                sublicense, assignment and other rights specified in **Sections                4.3(b)**                and **14.6,**                (ii) ensure that the granting of such license, sublicense, assignment                and                other rights is not subject to subsequent third party approval or                the                payment by Hercules, the Eligible Recipients or their designee(s)                of                license, assignment or transfer fees, (iii) ensure that the terms,                conditions and prices applicable to Hercules, the Eligible Recipients                and/or their designee(s) following expiration or termination are                no less                favorable than those otherwise applicable to Supplier, and at least                sufficient for the continuation of the activities comprising the                Services,                and (iv) ensure that neither the expiration/termination of this Agreement                nor the assignment of the license, lease or contract will trigger                less                favorable terms, conditions or pricing. If Supplier is unable to                obtain                any such rights and assurances, it shall notify Hercules in advance                and                shall not use such Third Party Software license, Equipment lease                or Third                Party Contract without Hercules' approval (and absent such approval,                Supplier’s use of any such Third Party Software license, Equipment lease                or Third Party Contract shall obligate Supplier to obtain or arrange,                at                no additional cost to Hercules, for such license, sublicense, assignment                or other right for Hercules, the Eligible Recipients and their designee(s)                upon expiration or termination).** **If                Hercules consents to Supplier’s use of specific Third Party Software                licenses, Equipment leases or Third Party Contracts under these                circumstances, such consent shall be deemed to be conditioned on                Supplier’s commitment to use all commercially reasonable efforts to cause                such third party to agree at expiration or termination of this Agreement                or the completion of Termination Assistance Services to permit Hercules,                the Eligible Recipients and/or their designee(s) to assume prospectively                the license, lease or contract in question or to enter into a new                license,                lease or contract with Hercules, the Eligible Recipients and/or their                designee(s) on substantially the same terms and conditions, including                price. If Hercules consents to Supplier’s use of specific Third Party                Software licenses, Equipment leases or Third Party Contracts                under |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Schedule      U**

|   | (d) | **Evaluation                of Third Party Software, Equipment**.                In addition to its obligations under **Section                6.4(a)**                and **(b)**                and in order to facilitate Hercules' control of architecture, standards                and plans pursuant to **Section                9.5**,                Supplier shall use all commercially reasonable efforts to evaluate                any                Third Party Software and Equipment selected by or for Hercules or                an                Eligible Recipient to determine whether such Software and Equipment                will                adversely affect Hercules' environment, Hercules' ability to interface                with and use the Software, Equipment and Systems and/or Supplier’s ability                to provide the Services. Supplier shall complete and report the results                of                such evaluation to Hercules within fifteen (15) days of its receipt                of                Hercules' request; provided, that Supplier shall use all commercially                reasonable efforts to respond more quickly in the case of a pressing                business need or an emergency                situation. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Hercules                Provided Equipment**.                Hercules shall provide Supplier with the Hercules owned and leased                Equipment identified on **Schedule                O.3**                (collectively, the “**Hercules                Provided Equipment**”)                for the periods specified in such Schedule for use by Supplier and                Supplier Personnel in performing the Services. Upon the expiration                of the                period specified in **Schedule                O.3**                for each item of Hercules Provided Equipment (or when such Hercules                Provided Equipment is no longer required by Supplier for the performance                of the Services), Supplier shall promptly return such Hercules Provided                Equipment in accordance with **Section                6.4(f)**.                THE HERCULES PROVIDED EQUIPMENT IS PROVIDED BY HERCULES TO SUPPLIER                ON AN                AS-IS, WHERE-IS BASIS. HERCULES EXPRESSLY DISCLAIMS ANY WARRANTIES,                EXPRESS OR IMPLIED, AS TO THE HERCULES PROVIDED EQUIPMENT, OR ITS                CONDITION OR SUITABILITY FOR USE BY SUPPLIER TO PROVIDE THE SERVICES,                INCLUDING WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS                FOR                A PARTICULAR PURPOSE. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Notice                of Decommissioning**.                Supplier agrees to notify Hercules promptly if and to the extent                any                Hercules or Eligible Recipient owned Equipment or Hercules or Eligible                Recipient leased Equipment will no longer be used to provide the                Services.                The notification will include the identification of the Equipment,                and the                date it will no longer be needed by Supplier, along with the reason                for                decommissioning. Upon receipt of any such notice, Hercules may (or                may                cause the applicable Eligible Recipient to), in its sole discretion,                terminate the Equipment lease for such leased Equipment as of the                date                specified in such notice and sell or otherwise dispose of or redeploy                such                Hercules or Eligible Recipient owned Equipment that is the subject                of such                a notice as of the date specified in such notice. Upon Supplier ceasing                to                use any Equipment (or, in the case of leased Equipment, upon the                last day                Hercules or Eligible Recipient is obligated to make such leased Equipment                available to Supplier, if earlier), Supplier shall return the same                to                Hercules, the Eligible Recipients and/or their designee(s) in condition                at                least as good as the condition thereof on the Commencement Date,                ordinary                wear and tear excepted. Supplier shall deliver such Equipment to                the                location designated by Hercules, the Eligible Recipients and/or their                designee(s) and Hercules shall be responsible for any Out-of-Pocket                Expenses reasonably incurred by Supplier in transporting such Equipment                to                such location. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Surplus                Equipment**.                Supplier shall manage the disposal of any surplus Equipment owned                by                Hercules and shall use commercially reasonable efforts to optimize                the Net                Disposal Value of such surplus Equipment for the benefit of Hercules.                The                “**Net                Disposal Value**”                shall mean the (i) amount received from the disposal of Hercules                owned                Equipment, less (ii) the Out-of-Pocket Expenses reasonably incurred                by                Supplier in connection with such disposal. The Net Disposal Value                of any                surplus Equipment disposed of pursuant to this provision shall be                credited                to Hercules if (i) is greater than (ii) or charged to Hercules if                (ii) is                greater than (i) on the invoice immediately following the date of                such                disposal.. Supplier shall obtain Hercules’ consent to dispose of any                Hercules-owned Equipment before disposing of such Equipment. Supplier                shall maintain reasonable documentation regarding the disposition                of such                surplus Equipment, including the costs of and revenues from disposal,                and                shall make such documentation available to Hercules upon Hercules’                request. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **6.5** | **Reserved.** |
|---------|---------------|

| **6.6** | **Managed                Third Parties**. |
|---------|-------------------------------------------|

**Fully      Managed Third Parties**
**Schedule      D.2**
** **
**Fully      Managed Third Parties**
**Fully      Managed Third Party**
**Schedule      D.2**
**Schedule      G**
**Section      6.6(b)(i)-(x)**

**General      Managed Third Parties**
**Schedule      D.2**
**General      Managed Third Parties,**
**General      Managed Third Party**
**Schedule      D.2**

|   | (ii) | as                requested by Hercules, work with Hercules to manage new and existing                contractual relationships between Hercules and Managed Third Parties                as                needed to provide the Services; |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | oversee                Managed Third Party delivery of services and compliance with the                Service                Levels and the performance standards contained in Hercules’ agreement with                the Managed Third Party; |
|--------|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | notify                Hercules and the Managed Third Party of each Managed Third Party                failure                to perform in accordance with the Service Levels contained in **Schedule                G**                or                the performance standards or other terms and conditions contained                in                Hercules’ agreement with the Managed Third                Party; |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | escalate                Managed Third Party performance failures to Managed Third Party management                as necessary to achieve timely                resolution; |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vi) | monitor                and manage the Managed Third Party’s efforts to remedy a failure of                performance; |
|--------|------|------------------------------------------------------------------------------------------------------------------------------|

|   | (vii) | communicate                to Hercules the status of the Managed Third Party’s efforts to remedy a                failure of performance; |
|--------|-------|-------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (viii) | recommend                retention, replacement, modification, or termination of the Managed                Third                Party based on the performance or cost benefits to Hercules as tracked                by                Supplier; and |
|--------|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ix) | participate                and assist in the re-sourcing (e.g., extension, renegotiation or                replacement) of such Managed Third Parties as and to the extent described                in **Schedule                D.2.** |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Financial      Responsibility**
**Schedule      D.2**
**Schedule      J.1**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **6.7** | **Notice                of Defaults.** |
|---------|----------------------------------------|

| **7** | **SERVICE                LEVELS** |
|-------|-----------------------------------|

| **7.1** | **General**. |
|---------|--------------|

**General      Performance Standards**

|   | (a) | **Service                Level Performance Standards**.                Beginning on the Commencement Date (or, if later, the date on which                Supplier assumes responsibility for the Services in question in accordance                with the Transition Plan) Supplier shall perform the Services so                as to                meet or exceed the Service Levels set forth in **Schedule                G**.                To the extent the Parties have established a Service Level for a                specific                Service, the obligations described in **Section                7.1(a)**                shall not be construed to alter, expand or supersede such Service                Level. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Multiple                Service Levels**.                If more than one Service Level applies to any particular obligation                of                Supplier, Supplier shall perform in accordance with the most stringent                of                such Service Levels. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Responsibility**.                Supplier shall be responsible for meeting or exceeding the applicable                Service Levels even where doing so is dependent on the provision                of                Services by (i) Subcontractors or (ii) Managed Third Parties, to                the                extent provided in **Schedule                D.2 or E**. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **7.2** | **Service                Level Credits; Deliverable                Credits.** |
|---------|-------------------------------------------------------------------------------|

|   | (a) | **Service                Level Credits.**                Supplier recognizes that Hercules is paying Supplier to deliver certain                Services at specified Service Levels. If Supplier fails to meet such                Service Levels, then, in addition to other remedies available to                Hercules,                Supplier shall pay or credit to Hercules the performance credits                specified                in **Schedule                G**                (“**Service                Level Credits**”)                in                recognition of the diminished value of the Services resulting from                Supplier’s failure to meet the agreed upon level of performance, and not                as a penalty. Under no circumstances shall the imposition of Service                Level                Credits be construed as Hercules' sole or exclusive remedy for any                failure                to meet the Service Levels. However, if                Hercules recovers monetary damages from Supplier as a result of Supplier’s                failure to meet a Service Level, Supplier shall be entitled to set-off                against such damages any Service Level Credits paid for the failure                giving                rise to such recovery. Service Level Credits are not counted toward                and                are not subject to the overall cap on Supplier’s liability. For avoidance                of doubt, unless otherwise specified in **Schedule                G**,                Supplier’s performance under the Master Agreement and all Companion                Agreements shall be measured and reported in the aggregate for purposes                of                determining Supplier’s compliance with applicable Service Levels and                calculating and assessing any resulting Service Level Credits. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Deliverable                Credits.**Supplier                recognizes that Hercules is paying Supplier to provide certain Critical                Deliverables by the time and in the manner agreed by the Parties.                If                Supplier fails to meet its obligations with respect to such Critical                Deliverables, then, in addition to other remedies available to Hercules,                Supplier shall pay or credit to Hercules the Deliverable Credits                specified                in** ****Schedules                G, H and/or H.1**** **or                established by Hercules as part of the project approval process on                a case                by case basis in recognition of the diminished value of the Services                resulting from Supplier’s failure to meet the agreed upon level of                performance, and not as a penalty. If Hercules recovers monetary                damages                from Supplier as a result of Supplier’s failure to meet its obligations                with respect to one (1) or more Critical Deliverables, Supplier shall                be                entitled to set-off against such damages any Deliverable Credits                paid for                the failure(s) giving rise to such recovery. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **7.3** | **Problem                Analysis**. |
|---------|--------------------------------------|

| **7.4** | **Continuous                Improvement Reviews.** |
|---------|----------------------------------------------------|

|   | (a) | **Improvement                of Service Quality**.                Supplier acknowledges that the quality of the Services provided in                certain                Service areas can be improved during the Term and agrees that the                Service                Levels in such Service areas can be enhanced periodically in recognition                of the anticipated improvement in service quality. Supplier will                use                commercially reasonable efforts to improve the quality of the Services                provided in such areas to meet or exceed the enhanced Service Levels                and                shall do so at no additional charge to                Hercules. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Increase                of Service Levels**.                In addition to the foregoing, Hercules and Supplier shall periodically                review the Service Levels and the performance data collected and                reported                by Supplier in accordance with **Schedule                G**,                and relevant industry data and trends on                an annual basis (or more frequently if requested by Hercules).                Supplier shall give Hercules any assistance it reasonably requires                to                review and verify such data. As part of such review process, the                Parties                shall, at no additional cost to Hercules, improve the Service Levels                as                and to the extent provided in **Schedule                G**.                In addition, subject to **Section                4.4**                and **Schedule                G**,                the Parties shall agree, to the extent reasonable and appropriate,                to (i)                improve the Service Levels to reflect improved performance capabilities                associated with advances in the proven processes, technologies and                methods                available to perform the Services; (ii) add new Service Levels to                permit                further measurement or monitoring of the accuracy, quality, completeness,                timeliness, responsiveness, cost-effectiveness, or productivity of                the                Services; (iii) modify or increase the Service Levels to reflect                changes                in the processes, architecture, standards, strategies, needs or objectives                defined by Hercules; and (iv) modify or increase the Service Levels                to                reflect agreed upon changes in the manner in which the Services are                performed by Supplier. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **7.5** | **Measurement                and Monitoring.** |
|---------|------------------------------------------------|

**Schedule      G**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **7.6** | **Satisfaction                Surveys.** |
|---------|------------------------------------------|

|   | (a) | **General**.** **At                specified intervals, Supplier and/or independent third parties engaged                by                Supplier shall conduct the satisfaction surveys described in **Schedule                Q**                in                accordance with the survey protocols and procedures specified therein.                To                the extent Supplier engages an independent third party to perform                all or                any part of any satisfaction survey, such third party shall be approved                in                advance by Hercules. Supplier shall be responsible for the expenses                of all                such surveys conducted pursuant to this **Section                7.6(a)**and**Schedule Q**.                ** ** |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Hercules                Conducted Surveys**.                In addition to the satisfaction surveys to be conducted pursuant                to                **Section                7.6(a)**,                Hercules may survey satisfaction with Supplier’s performance in connection                with and as part of broader satisfaction surveys periodically conducted                by                Hercules and/or independent third parties engaged by Hercules. At                Hercules' request, Supplier shall cooperate and assist Hercules with                the                formulation of the survey questions, protocols and procedures and                the                execution and review of such surveys. At Hercules' request, Supplier                shall                provide data to Hercules or such third party to enable such                surveys. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Survey                Follow-up**.                If the results of any satisfaction survey conducted pursuant to                **Section                7.6(a)**                or                **(b)**                indicate that the level of satisfaction with Supplier’s performance is                less than the target level specified by Hercules in **Schedule** **Q**,                Supplier shall promptly: (i) analyze and report on the root cause                of such                dissatisfaction; (ii) develop an action plan to address and improve                the                level of satisfaction; (iii) present such plan to Hercules for its                review,                comment and approval; and (iv) take action in accordance with the                approved                plan and as necessary to improve the level of satisfaction. Hercules                and                Supplier shall establish a schedule for completion of a root cause                analysis and the preparation and approval of the action plan which                shall                be reasonable and consistent with the severity and materiality of                the                problem; provided, that the time for completion of such tasks shall                not                exceed thirty (30) days from the date such user survey results are                finalized and reported. Supplier’s action plan developed hereunder shall                specify the specific measures to be taken by Supplier and the dates                by                which each such action shall be completed. Following completion of                the                measures described in such action plan, Supplier shall conduct follow-up                surveys with the affected Hercules management and/or Authorized Users                to                confirm that the cause of any dissatisfaction has been addressed                and that                the level of satisfaction has improved. The Parties recognize that                Supplier’s failure to take the actions set forth in such action plan by                the agreed upon dates may have an adverse impact on the business                and                operations of Hercules and the Eligible Recipients. Accordingly,                if                Supplier fails to take the actions set forth in the action plan by                the                agreed upon dates, then, in addition to any other remedies available                to                Hercules under this Agreement, at law or in equity, Supplier shall                pay to                Hercules the applicable Deliverable Credits specified in **Schedule                G**                or                the applicable action plan. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **7.7** | **Notice                  of Adverse Impact.** |
|---------|------------------------------------------------|

| **8** | **PROJECT                PERSONNEL** |
|-------|--------------------------------------|

| **8.1** | **Key                Supplier Personnel.** |
|---------|--------------------------------------------|

|   | (a) | **Approval                of Key Supplier Personnel**. |
|--------|-----|--------------------------------------------------------|

|   | (i) | Prior                to the Commencement Date, Hercules shall designate up to ten (10)                positions to be held by Key Supplier Personnel. Supplier shall identify                and obtain Hercules' approval of all Key Supplier Personnel prior                to the                Commencement Date. The positions designated by Hercules and the                Key |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Schedule      C**

|   | (ii) | Before                assigning an individual to act as one of the Key Supplier Personnel,                whether as an initial assignment or a subsequent assignment, Supplier                shall notify Hercules of the proposed assignment, shall introduce                the                individual to appropriate Hercules representatives, shall provide                reasonable opportunity for Hercules representatives to interview                the                individual, and shall provide Hercules with a resume and such other                information about the individual as may be reasonably requested by                Hercules. If Hercules in good faith objects to the proposed assignment,                the Parties shall attempt to resolve Hercules' concerns on a mutually                agreeable basis. If the Parties have not been able to resolve Hercules'                concerns within five (5) business days of Hercules communicating                its                concerns, Supplier shall not assign the individual to that position                and                shall propose to Hercules the assignment of another individual of                suitable                ability and qualifications. |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Hercules                may from time to time reasonably change the positions designated                as Key                Supplier Personnel under this Agreement with Supplier’s approval which                shall not be unreasonably withheld. |
|--------|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Continuity                of Key Supplier Personnel**.                Supplier shall cause each of the Key Supplier Personnel to devote                full                time and effort to the provision of Services under this Agreement                for, at                a minimum, the period specified in **Schedule                C**                from the date he or she assumes the position in question (provided                that,                in the case of Key Supplier Personnel assigned prior to the Commencement                Date, the minimum period shall be the period specified in **Schedule                C**                from the Commencement Date). Supplier shall not transfer, reassign                or                remove any of the Key Supplier Personnel (except as a result of voluntary                resignation, involuntary termination for cause, illness, disability,                or                death) or announce its intention to do so during the specified period                without Hercules' prior approval, which Hercules may withhold in                its                reasonable discretion and self-interest. In the event of the voluntary                resignation, involuntary termination for cause, illness, disability                or                death of one of its Key Supplier Personnel during or after the specified                period, Supplier shall (i) give Hercules as much notice as reasonably                possible of such development, and (ii) expeditiously identify and                obtain                Hercules' approval of a suitable replacement. In addition, even after                the                period specified in **Schedule                C**,                Supplier shall transfer, reassign or remove one of its Key Supplier                Personnel only after (i) giving Hercules reasonable prior notice                of such                action, (ii) identifying and obtaining Hercules' approval of a suitable                replacement at least thirty (30) days prior to such transfer, reassignment                or removal, (iii) providing Hercules with a plan describing the steps                and                knowledge transfer necessary to transition responsibility to the                replacement, and (iv) demonstrating to Hercules' reasonable satisfaction                that such action will not have an adverse impact on Supplier’s performance                of its obligations under this Agreement. Unless otherwise agreed,                Supplier                shall not transfer, reassign or remove more than one Key Supplier                Personnel in any six (6) month period. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Retention                and Succession**.                Supplier shall implement and maintain a retention strategy designed                to                retain Key Supplier Personnel on the Hercules account for the prescribed                period. Supplier shall also maintain active succession plans for                each of                the Key Supplier Personnel positions. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **8.2** | **Supplier                Account Manager and Supplier Delivery Manager**. |
|---------|----------------------------------------------------------------------------|

|   | (a) | **Supplier                Account Manager.**                Supplier shall designate a “**Supplier                Account Manager**”                for this Hercules engagement. The Supplier Account Manager shall                (i) be one of the Key Supplier Personnel; (ii)  be a full time                employee of Supplier; (ii) devote sufficient and substantial time and                effort to managing the Services; (iii) remain in this position for                the                minimum period specified in **Schedule                C**                (except as a result of voluntary resignation, involuntary termination                for                cause, illness, disability, or death); (iv) be the principal point                of                contact to whom all Hercules communications concerning this Agreement                may                be addressed; (v) have authority to act on behalf of Supplier in                all                matters pertaining to this Agreement, including any modifications                to this                Agreement; and (v) have overall responsibility for relationship                management; . |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Supplier                Service Delivery Manager.**Supplier                shall also designate a “Supplier Delivery Manager” for this Hercules                engagement. The Supplier Service Delivery Manager shall (i) be one of                the Key Supplier Personnel; (ii) be a full time employee of Supplier;                (iii) devote his or her full time and effort to managing the                Services; (iv) remain in this position for the minimum period specified                in                **Schedule                C**                (except as a result of voluntary resignation, involuntary termination                for                cause, illness, disability, or death); (v) serve as the single point                of accountability for the Services, (vi) be an alternative point                of                contact to whom all Hercules |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **8.3** | **Supplier                Personnel Are Not Hercules                Employees.** |
|---------|----------------------------------------------------------------------------------|

| **8.4** | **Replacement,                Qualifications, and Retention of Supplier                Personnel.** |
|---------|-----------------------------------------------------------------------------------------------------|

|   | (a) | **Sufficiency                and Suitability of Personnel**.                Supplier shall assign (or cause to be assigned) sufficient Supplier                Personnel to provide the Services in accordance with this Agreement                and                such Supplier Personnel shall possess suitable competence, ability                and                qualifications and shall be properly educated and trained for the                Services                they are to perform. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Requested                Replacement**.                In the event that Hercules determines lawfully and in good faith                that the                continued assignment to Hercules of any individual Supplier Personnel                (including Key Supplier Personnel) is not in the best interests of                Hercules or the Eligible Recipients, then Hercules shall give Supplier                notice to that effect requesting that such Supplier Personnel be                replaced.                Supplier shall have ten (10) days following Hercules' request for                removal                of such Supplier Personnel in which to investigate the matters forming                the                basis of such request, correct any deficient performance and provide                Hercules with assurances that such deficient performance shall not                recur                (provided that, if requested to do so by Hercules for actual or suspected                violations of Hercules Rules, Supplier shall immediately remove (or                cause                to be removed) the individual in question from all Hercules Facilities                and                Hercules Sites pending completion of Supplier’s investigation and                discussions with Hercules). If, following such ten (10) day period,                Hercules is not reasonably satisfied with the results of Supplier’s                efforts to correct the deficient performance and/or to ensure its                non-recurrence, Supplier shall, as soon as possible, permanently                remove                and replace such Supplier Personnel with an individual of suitable                ability                and qualifications, without cost to Hercules. Nothing in this provision                shall operate or be construed to limit Supplier’s responsibility for the                acts or omission of the Supplier Personnel, or be construed as joint                employment. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Turnover                Rate and Data**.                Supplier shall use commercially reasonable efforts to keep the turnover                rate of Supplier Personnel to a level comparable to or better than                the                industry average for well-managed service companies in the applicable                country performing services similar to the Services. If Hercules                believes                that the turnover rate of Supplier Personnel is excessive and so                notifies                Supplier, Supplier shall within ten (10) business days (i) provide                Hercules with data concerning Supplier’s turnover rate, (ii) meet with                Hercules to discuss the reasons for the turnover rate, (iii) submit                a                proposal for reducing the turnover rate for Hercules' review and                approval,                and (iv) agree to a program for reducing the turnover rate at no                additional cost to Hercules. Notwithstanding any transfer or turnover                of                Supplier Personnel, Supplier shall remain obligated to perform the                Services without degradation and in accordance with the Service                Levels. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Restrictions                on Performing Services to Competitors**.                Neither Supplier nor any Subcontractor shall cause or permit Key                Supplier                Personnel or other Supplier Personnel agreed to by the Parties and                listed                on **Attachment                C.1**                filling the positions identified on **Schedule                C.2**                to                perform services directly or indirectly for a Direct Hercules Competitor                either while engaged in the provision of Services or during the nine                (9)                months |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

** **

|   | (e) | **Background                Check/Drug Screening**.                Supplier shall ensure that Supplier Personnel are authorized to work                in                any country in which they are assigned to perform Services. In addition,                Supplier shall use all commercially reasonable efforts to verify                that                Supplier Personnel have not been convicted of or accepted responsibility                for a felony or a misdemeanor involving a dishonest act, do not use                illegal drugs, and are not otherwise disqualified from performing                the                assigned work under applicable Laws. Supplier shall also use all                commercially reasonable efforts to verify that Supplier Personnel                have                completed the years of education and degree programs claimed by such                personnel. To the extent allowed by applicable laws, Supplier shall                perform or have performed a reasonable background check on all Supplier                Personnel assigned to work hereunder, provided that, if a satisfactory                background check was completed in connection with the hiring of such                Supplier Personnel, it need not be repeated. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Notice                by Supplier**.                Supplier shall provide Hercules not less than ninety (90) days notice                of                the expiration of any collective bargaining agreement with unionized                Supplier Personnel if the expiration of such agreement or any resulting                labor dispute could potentially interfere with or disrupt the business                or                operations of Hercules or an Eligible Recipient or impact Supplier’s                ability to timely perform its duties and obligations under this                Agreement. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **8.5** | **Staffing                  Plan: Restrictions on Changes in Supplier Staffing/Facilities.** |
|---------|----------------------------------------------------------------------------------------------|

|   | (a) | **Staffing                Plan.**Set                forth in **Schedule                M**                is                a staffing plan showing the planned staffing and deployment of Supplier                Personnel by Functional Service Area, job classification and location                (the                “**Staffing                Plan**”).                During the thirty (30) months immediately following the Effective                Date                Supplier shall comply with the Staffing Plan, and shall not make                any                changes to the planned staffing and deployment without Hercules’ prior                approval. The Parties acknowledge and agree that such review and                approval                of the Staffing Plan and changes in the Staffing Plan shall not constitute                joint employment. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | Supplier                shall not move Services in a Functional Service Area or sub-Functional                Service Area (e.g., Procurement, Accounts Payable, Human Resources,                Payroll) provided from an approved Supplier Facility and country                to a                Supplier Facility and country from which such Services had not previously                been provided by Supplier without Hercules' prior approval. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | To                the extent Services in the same Functional Service Area or sub-Functional                Service Area are provided by Supplier Personnel from Supplier Facilities                in different countries, Supplier shall not change the extent to which                such                Services are provided by Supplier Personnel from each such Supplier                Facility and country, as specified in **Schedule                O.2**,                without Hercules' prior approval. For avoidance of doubt, changes                attributable solely to changes in service volumes are not subject                to the                limits described in this **Section                8.5(b)**. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **8.6** | **Conduct                    of Supplier Personnel.** |
|---------|-------------------------------------------------------|

|   | (a) | **Conduct                and Compliance**.                While at Hercules Facilities and Hercules Sites, Supplier Personnel                shall                (i) subject to **Section                6.2(d)**,                comply with the Hercules Rules and other rules and regulations regarding                personal and professional conduct, (ii) comply with reasonable requests                of                Hercules or the Eligible Recipients personnel pertaining to personal                and                professional conduct, (iii) attend workplace training offered by                Hercules                and/or the Eligible Recipients at Hercules' request, and (iv) otherwise                conduct themselves in a businesslike                manner. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Identification                of Supplier Personnel**.                Except as specifically authorized by Hercules, Supplier Personnel                shall                clearly identify themselves as Supplier Personnel and not as employees                or                representatives of Hercules and/or the Eligible Recipients. This                shall                include any and all communications, whether oral, written or electronic,                unless and to the extent authorized by Hercules in connection with                the                performance of specific Services. Each Supplier Personnel shall wear                a                badge indicating that he or she is employed by Supplier or its                Subcontractors when at a Hercules Facility or Hercules                Site. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Restriction                on Marketing Activity**.                Except for marketing representatives designated in writing by Supplier                to                Hercules, none of the Supplier Personnel shall conduct any marketing                activities to Hercules or Eligible Recipient employees at Hercules                Facilities or Hercules Sites (including marketing of any New Services),                other than reporting potential marketing opportunities to Supplier’s                designated marketing                representatives. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **8.7** | **Substance                  Abuse**. |
|---------|---------------------------------------|

|   | (a) | **Employee                Removal.**To                the extent permitted by applicable Laws, Supplier shall immediately                remove                (or cause to be removed) any Supplier Personnel who is known to be                or                reasonably suspected of engaging in substance abuse while at Hercules                Facility or Hercules Site, in a Hercules vehicle or while performing                Services. In the case of reasonable suspicion, such removal shall                be                pending completion of the applicable investigation. Substance abuse                includes the sale, attempted sale, possession or use of illegal drugs,                drug paraphernalia, or, to the extent not permitted on at Hercules                Facilities or Hercules Sites, alcohol, or the misuse of prescription                or                non-prescription drugs. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Substance                Abuse Policy.**Supplier                represents and warrants that it has and will maintain substance abuse                policies, in each case in conformance with applicable Laws, and Supplier                Personnel will be subject to such policies. Supplier represents and                warrants that it shall require its Subcontractors and Affiliates                providing                Services to have and maintain such policy in conformance with applicable                Law and to adhere to this                provision. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **8.8** | **Affected                  Employees.** |
|---------|------------------------------------------|

**Schedule      V**
**Employment      Effective Date**
** **

| **8.9** | **EC                  Acquired Rights Directive**. |
|---------|----------------------------------------------------|

**EC      Acquired Rights Directive.**

**Validity**

| **9** | **SUPPLIER                RESPONSIBILITIES** |
|-------|----------------------------------------------|

| **9.1** | **Policy                and Procedures Manual**  |
|---------|-------------------------------------------------------|

|   | (a) | **Delivery                and Contents.**As                part of the Services, and at no additional cost to Hercules, Supplier                shall deliver to Hercules a reasonably complete draft of the Policy                and                Procedures Manual(s) with respect to the Services to be transitioned                to                Supplier on the Commencement Date, for Hercules' review, comment                and                approval, at least thirty (30) days prior to the Commencement Date.                Thereafter, as part of the Services, and at                no |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Schedule      S**

|   | (i) | a                detailed description of the Services and the manner in which each                will be                performed by Supplier, including (A) the Equipment, Software, and                Systems                to be procured, operated, supported or used; (B) documentation (including                operations manuals, user guides, specifications, policies/procedures                and                disaster recovery/business continuity plans) providing further details                regarding such Services; (C) the specific activities to be undertaken                by                Supplier in connection with each Service, including, where appropriate,                the direction, supervision, monitoring, staffing, reporting, planning                and                oversight activities to be performed by Supplier under this Agreement;                (D)                the checkpoint reviews, testing, acceptance, controls and other procedures                to be implemented and used to assure service quality; and (F) subject                to                **Section** **15.7,**the                processes, methodologies and controls to be implemented and used                by                Supplier to ensure compliance with applicable                Laws; |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | the                procedures for Hercules/Supplier interaction and communication, including                (A) call lists; (B) procedures for and limits on direct communication                by                Supplier with Hercules personnel; (C) problem management and escalation                procedures; (D) priority and project procedures; (E) Acceptance testing                and procedures; (F) Quality Assurance procedures and internal controls                (G)                the Project formation process and implementation methodology; and                (H)                annual and quarterly financial objectives, budgets, and performance                goals;                and |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | practices                and procedures addressing such other issues and matters as Hercules                shall                require. |
|--------|-------|-------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Compliance**.                Supplier shall perform the Services in accordance with applicable                Laws and                Hercules' then current policies and procedures until the Policy and                Procedures Manual is finalized and agreed upon by the Parties. Thereafter,                Supplier shall perform the Services in accordance with the Policy                and                Procedures Manual. In the event of a conflict between the provisions                of                this Agreement and the Policy and Procedures Manual, the provisions                of                this Agreement shall control unless the Parties expressly agree otherwise                and such agreement is set forth in the relevant portion of the Policy                and                Procedures Manual. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Maintenance,                Modification and Updating**.                Supplier maintain the Policy and Procedures Manual so as to be accessible                electronically to Hercules management and Authorized Users via a                secure                web site in a manner consistent with Hercules' security policies.                Supplier                shall promptly modify and update the Policy and Procedures Manual                monthly                to reflect changes in the operations or procedures described therein                and                to comply with Hercules Standards, the Technology and Business Process                Plan and Strategic Plans as described in **Section                9.5**.                Supplier shall provide the proposed changes in the manual to Hercules                for                review, comment and approval. To the extent such change could (i)                increase                Hercules' total costs of receiving the Services; (ii) have adverse                impact                or require changes as described in **Section                9.6(c)****,**or                (iii) violate or be inconsistent with the Hercules Standards, the                Technology and Business Process Plan or Strategic Plans, Supplier                shall                not implement such change without first obtaining Hercules' approval,                which Hercules may withhold in its sole discretion. For avoidance                of                doubt, Supplier shall prepare and maintain a single Policy and Procedures                Manual for this Master Agreement and all Companion Agreements, rather                than                a separate Policy and Procedures Manual for each Master Agreement                and                Companion Agreement. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (d) | **Annual                Review.**                The Parties shall meet to perform a formal annual review of the Policy                and                Procedures Manual on each anniversary of the Commencement Date or                such                other date reasonably designated by                Hercules. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **9.2** | **Reports**. |
|---------|--------------|

|   | (a) | **Reports.**Supplier                shall provide Hercules with (i) the reports described in **Schedule                R**                in                the format and at the frequencies provided therein, and (ii) the                reports                generated by Hercules Personnel during the twelve (12) month period                preceding the Commencement Date, (“**Reports**”).                In addition, from time to time, Hercules may identify additional                Reports                to be generated by Supplier and delivered to Hercules on an ad hoc                or                periodic basis. All Reports shall be provided to Hercules as part                of the                Services and at no additional charge to Hercules. The Reports described                in                **Schedule                R**                and, to the extent reasonably possible, all other Reports shall be                provided to Hercules in a network accessible format with ability                for data                to be downloaded to Hercules' current standard spreadsheet                application. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Back-Up                Documentation**.                As part of the Services, Supplier shall provide Hercules with such                documentation and other information available to Supplier as may                be                reasonably requested by Hercules from time to time in order to verify                the                accuracy of the Reports provided by Supplier. In addition, Supplier                shall                provide Hercules with all documentation and other information reasonably                requested by Hercules from time to time to verify that Supplier’s                performance of the Services is in compliance with the Service Levels                and                this Agreement. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Correction                of Errors**.                As part of the Services and at no additional charge to Hercules,                Supplier                shall promptly correct any errors or inaccuracies in or with respect                to                the Reports, the information or data contained in such Reports, or                other                contract deliverables delivered by Supplier or its agents, Subcontractors,                Managed Third Parties or other third party product or service providers                to                the extent provided in **Schedule                E**. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **9.3** | **Governance                Model; Meetings.** |
|---------|------------------------------------------------|

|   | (a) | **Governance**.                The governance model to be employed by the Parties in connection                with this                Agreement is set forth in **Schedule                S**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Meetings**.                During the Term, representatives of the Parties shall meet periodically                or                as requested by Hercules to discuss matters arising under this Agreement,                including any such meetings provided for in this Agreement, the Transition                Plan, the Policy and Procedures Manual or **Schedule                S**.                Each Party shall bear its own costs in connection with the attendance                and                participation of such Party’s representatives in such meetings. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Agenda                and Minutes**.                For each such meeting, upon Hercules request, Supplier shall prepare                and                distribute an agenda, which will incorporate the topics designated                by                Hercules. Supplier shall distribute such agenda in advance of each                meeting                so that the meeting participants may prepare for the meeting. In                addition,                upon Hercules request, Supplier shall record and promptly distribute                minutes for every meeting for review and approval by                Hercules. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Authorized                User and Eligible Recipient Meetings**.                Supplier shall notify the Hercules Relationship Manager or his or                her                designee(s) in advance of scheduled meetings with Authorized Users                or                Eligible Recipients (other than meetings pertaining to the provision                of                specific Services on a day-to-day basis) and shall invite the Hercules                Relationship Manager or his or her designee(s) to attend such meetings                or                to designate a representative to do                so. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **9.4** | **Quality                Assurance and Internal                Controls.** |
|---------|----------------------------------------------------------------------------|

|   | (a) | Supplier                shall develop and implement Quality Assurance and internal control                (e.g.,                financial and accounting controls, organizational controls, input/output                controls, system modification controls, processing controls, system                design                controls, and access controls) processes and procedures, including                implementing tools and methodologies, to ensure that the Services                are                performed in an accurate and timely manner, in accordance with (i)                the                Service Levels and other requirements of this Agreement, (ii) applicable                generally accepted |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (b) | Without                limiting the foregoing, the processes, procedures and controls developed                and implemented by Supplier shall require Supplier to:: |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Maintain                a strong control environment in day-to-day operations, to assure                that the                following fundamental control objectives are met: (1) financial and                operational information is valid, complete and accurate; (2) operations                are performed efficiently and achieve effective results, consistent                with                the requirements of this Agreement; (3) assets are safeguarded; and                (4)                actions and decisions of the organization are in compliance with                Laws; |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Build                the following basic control activities into its work processes: (1)                accountability clearly defined and understood; (2) access properly                controlled; (3) adequate supervision; (4) transactions properly                authorized; (5) transactions properly recorded; (6) transactions                recorded                in proper accounting period; (7) policies, procedures, and                responsibilities documented; (8) adequate training and education;                (9)                adequate separation of duties; and (10) recorded assets compared                with                existing assets; |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Develop                and execute a process to ensure periodic control self-assessments                are                performed with respect to all Services (such self-assessments to                be                performed at least quarterly unless and until Hercules approves less                frequent self-assessments); |
|--------|-------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Maintain                an internal audit function sufficient to monitor the processes and                Systems                used to provide the Services (i.e., perform audits, track control                measures, communicate status to management, drive corrective action,                etc.); |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | Conduct                investigations of suspected fraudulent activities within Supplier's                organization that impact or could impact Hercules or the Eligible                Recipients. Supplier shall promptly notify Hercules of any such suspected                fraudulent activity and the results of any such investigation as                they                relate to Hercules or the Eligible Recipients. At Supplier’s request,                Hercules shall provide reasonable assistance to Supplier in connection                with any such investigation; |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vi) | Comply                with all applicable requirements and guidelines established by Hercules                in                order to assist Hercules to meet the requirements of the Sarbanes-Oxley                Act of 2002 and implementing regulations promulgated by the United                States                Securities and Exchange Commission and the Public Company Accounting                Oversight Board; |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vii) | Comply                with the Hercules Business Practices Policy;                and |
|--------|-------|---------------------------------------------------------------------------------------|

|   | (viii) | Recommend                and, with Hercules' prior approval, implement revisions to the                Sarbanes-Oxley compliance measures. |
|--------|--------|--------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | Supplier                shall submit such processes, procedures and controls to Hercules                for its                review, comment and approval within thirty (30) days prior to the                Commencement Date and shall use commercially reasonable efforts to                finalize such processes, procedures and controls and obtain Hercules'                final approval on or before the Commencement Date. Upon Hercules'                approval, such processes and procedures shall be included in the                Policy                and Procedures Manual. Prior to the approval of such processes and                procedures by Hercules, Supplier shall adhere strictly to Hercules'                then                current policies, procedures and controls. No failure or inability                of the                quality assurance procedures to disclose any errors or problems with                the                Services shall excuse Supplier’s failure to comply with the Service Levels                and other terms of this Agreement. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Industry                Standards, Certifications and Compliance.***** ***Supplier                has achieved and, to the extent relevant, will maintain certification                or                compliance with the BS7799/ ISO 27001                standards. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **9.5** | **Processes,                Procedures, Architecture, Standards and                Planning.** |
|---------|------------------------------------------------------------------------------------------------|

|   | (a) | **Supplier                Support.**As                requested by Hercules, Supplier shall assist Hercules on an ongoing                basis                in defining: (A) the standards, policies, practices, processes, procedures                and controls to be adhered to and enforced by Supplier in the performance                of the Services; and (B) the associated technologies, architectures,                standards, products and systems to be provided, operated, managed,                supported and/or used by Supplier in connection therewith (collectively,                the “**Hercules                Standards**”).                Supplier also shall assist Hercules in preparing annual Strategic                Plans                and short-term implementation plans on an annual basis and in modifying                and updating such Strategic Plans and implementation plans on a periodic                basis as appropriate. The assistance to be provided by Supplier shall                include: (i) active participation with Hercules representatives on                permanent and ad-hoc committees and working groups addressing such                issues;                (ii) assessments of the then-current Hercules Standards; (iii) analyses                of                the appropriate direction for such Hercules Standards in light of                business                priorities, business strategies, competitive market forces, and changes                in                technology; (iv) the provision of information to Hercules regarding                Supplier’s technology, business processes and telecommunications                strategies for its own business; and (v) recommendations regarding                standards, processes, procedures and controls and associated technology                architectures, standards, products and systems. With respect to each                recommendation, Supplier shall provide the following at a level of                detail                sufficient to permit Hercules to make an informed business decision:                (i)                the projected cost to Hercules and the Eligible Recipients and                cost/benefit analyses; (ii) the changes, if any, in the personnel                and                other resources Supplier, Hercules and/or the Eligible Recipients                will                require to operate and support the changed environment; (iii) the                resulting impact on the total costs of Hercules and the Eligible                Recipients; (iv) the expected performance, quality, responsiveness,                efficiency, reliability, security risks and other service levels;                and (v)                general plans and projected time schedules for development and                implementation. Any assistance provided by Supplier under **Sections                9.5**                shall be at no additional Charge beyond the Charges specified in                **Schedule                J**                for the Services, unless an additional Charge has been approved by                Hercules. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Hercules                Authority and Supplier Compliance**.                Hercules shall have final authority to promulgate Hercules Standards                and                Strategic Plans and to modify or grant waivers from such Hercules                Standards and Strategic Plans. Supplier shall (i) comply with and                implement the Hercules Standards and Strategic Plans in providing                the                Services, (ii) work with Hercules to enforce the Hercules Standards                and                Strategic Plans, (iii) modify the Services as and to the extent necessary                to conform to such Hercules Standards and Strategic Plans, and (iv)                obtain                Hercules' prior written approval for any deviations from such Hercules                Standards and Strategic Plans. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Financial,                Forecasting and Budgeting Support**.                To support Hercules' forecasting and budgeting processes, Supplier                shall                provide the following information regarding the costs to be incurred                by                Hercules and/or the Eligible Recipients in connection with the Services                and the cost/benefit to Hercules and/or the Eligible Recipients associated                therewith: (i) actual and forecasted utilization of Resource Units;                (ii)                actual and forecasted changes in the total cost or resource utilization                of                Hercules and the Eligible Recipients associated with changes to the                environment; and (iii) opportunities to modify or improve the Services,                to                reduce the Charges, Pass-Through Expenses or retained expenses incurred                by                Hercules. Such information shall be provided at Hercules' request,                and at                no additional charge to Hercules, in accordance with the schedule                reasonably established by Hercules. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Technology                and Business Process Plan**.                Supplier shall develop and implement a technology and business process                plan that is consistent with the Hercules Standards and Strategic                Plan and                that shows how Supplier shall provide the Services to enable Hercules                to                achieve the Strategic Plan objectives and to implement and support                Hercules' ITO objectives and strategies (“**Technology                and Business Process Plan**”).                The development of the Technology and Business Process Plan will                be an                iterative process that Supplier shall carry out in consultation with                Hercules. The timetable for finalization of the Technology and Business                Process Plan shall be set each year having regard to the timetable                for the                Strategic Plan. Following approval by Hercules, the Technology and                Business Process Plan will replace the previous plan. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

** **
**Section      9.14**
**Section      9.14**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **9.6** | **Change                Control**. |
|---------|------------------------------------|

|   | (a) | **Compliance                with Change Control Procedures**.                In making any change in the standards, processes, procedures or controls                or associated IT technologies, architectures, standards, products,                Software, Equipment, Systems, Services or Materials provided, operated,                managed, supported or used in connection with the Services, Supplier                shall                comply with the change control procedures specified in the Policy                and                Procedures Manual (“**Change                Control Procedures**”). |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Financial                responsibility for Changes**.                Unless otherwise set forth in this Agreement, including specified                in                **Schedule                E,**                or                approved in advance in accordance with **Sections                4.5, 9.6(c)**                or                otherwise, Supplier shall bear all charges, fees and costs associated                with                any change desired by Supplier, including all charges, fees and costs                associated with (i) the design, installation, implementation, testing                and                rollout of such change, (ii) any modification or enhancement to,                or                substitution for, any impacted business process or associated Software,                Equipment, System, Services or Materials, (iii) any increase in the                cost                to Hercules or the Eligible Recipients of operating, maintaining                or                supporting any impacted business process or associated Software,                Equipment, System, Services or Materials, and (iv) any increase in                Resource Unit usage resulting from such                change. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Hercules                Approval - Cost, Adverse Impact**.                Supplier shall make no change which may (i) increase Hercules' total                cost                of receiving the Services; (ii) require material changes to, or have                an                adverse impact on, Hercules' or an Eligible Recipient’s businesses,                operations, environments, facilities, business processes, systems,                software, utilities, tools or equipment (including those provided,                managed, operated, supported and/or used on their behalf by Hercules                Third                Party Contractors); (iii) require Supplier, Hercules, the Eligible                Recipients or Supplier to install a new version, release, upgrade                of, or                replacement for, any Software or Equipment or to modify any Software                or                Equipment, (iv) have a material adverse impact on the functionality,                interoperability, performance, accuracy, speed, responsiveness, quality                or                resource efficiency of the Services; (v) have an adverse impact on                the                cost, either actual or planned, to Hercules of terminating all or                any part                of the Services or exercising its right to in-source or use third                parties;                (vi) requires changes to or have an adverse impact on the functionality,                interoperability, performance, accuracy, speed, responsiveness, quality,                cost or resource efficiency of Hercules' Retained Systems and Business                Processes or (vii) violate or be inconsistent with Hercules Standards                or                Strategic Plans as specified in **Section                9.5**,                without first obtaining Hercules' approval, which approval Hercules                may                withhold in its sole discretion. If Supplier desires to make such                a                change, it shall provide to Hercules a written proposal describing                in                detail the extent to which the desired change may affect the                functionality, performance, price or resource efficiency of the Services                and any benefits, savings or risks to Hercules or the Eligible Recipients                associated with such change. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Hercules                Legal Approval - IVR/VRU Solution.**                In                addition to the foregoing, Supplier shall not implement or use in                performing the Services an IVR or VRU solution having                one or more of the following characteristics without first obtaining                the                approval of Hercules General Counsel or his or her designee: (i)                the entry                by callers of distinct customer verification data that is compared                to                information stored in a database to determine if the caller is qualified                to continue using the system; (ii) the IVR system provides the caller                with                computer generated confirmation numbers; (iii) the use by callers                of                temporary PINs with the ability to change the PIN; or (iv) the generation                of automatic screen pops at the operator terminal based on caller-specific                information entered by the caller. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Information                for Exercise of Strategic Authority**.                In order to facilitate Hercules' strategic control pursuant to                **Section                9.5**,                Supplier shall provide Hercules with such information as Hercules                shall                reasonably require prior to making any proposed change. Such information                shall include, at a minimum, a description of the proposed rights                of                Hercules and the Eligible Recipients with respect to ownership and                licensing (including any related restrictions) relating to such Software,                Equipment or other technology or Materials. Such description shall                include                the license fees, maintenance fees and/or purchase or lease terms                (if any)                for use of such Software, Equipment, Systems, Services or Materials                by                Hercules, the Eligible Recipients and                their |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (f) | **Temporary                Emergency Changes**.                Notwithstanding the foregoing, Supplier may make temporary changes                required by an emergency if it has been unable to contact the Hercules                Relationship Manager or his or her designee to obtain approval after                making reasonable efforts. Supplier shall document and report such                emergency changes to Hercules not later than the next business day                after                the change is made. Such changes shall not be implemented on a permanent                basis unless and until approved by                Hercules. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Implementation                of Changes**.                Supplier shall schedule and implement all changes so as not to (i)                disrupt                or adversely impact the business or operations of Hercules or the                Eligible                Recipients, (ii) degrade the Services then being received by them,                or                (iii) interfere with their ability to obtain the full benefit of                the                Services. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (h) | **Planning                and Tracking**.                On a monthly basis, Supplier shall prepare, with Hercules' participation                and approval, a rolling quarterly “look ahead” schedule for ongoing and                planned changes for the next three (3) months. The status of changes                shall                be monitored and tracked by Supplier against the applicable                schedule. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **9.7** | **Software                Currency**. |
|---------|---------------------------------------|

|   | (a) | **Currency                of Supplier Owned Software**.                Subject to and in accordance with **Sections                6.4**,                **9.5**,                **9.6**,                **9.7(c)**,                and **9.13**                and **Schedule                J**,** **Supplier                shall maintain reasonable currency for Supplier Owned Software and                provide                maintenance and support for new releases and versions of such Software.                At                Hercules' direction, Supplier shall operate multiple releases or                versions                of Supplier Owned Software and shall continue to maintain and support                each                such release or version, without any increase in the Charges. For                purposes                of this Section, “**reasonable                currency**”                shall mean that, unless otherwise directed by Hercules, (i) Supplier                shall                maintain Supplier Owned Software at the then current Major Release,                and                (ii) Supplier shall install Minor Releases promptly or earlier, if                requested by Hercules. It is understood that, to the extent the                installation of a new Major Release requires more than twenty (20)                FTE                hours, it shall be treated as a Project in accordance with **Section                3**                of                **Schedule                J**. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Currency                of Third Party Software**.                Subject to and in accordance with **Sections                6.4**,                **9.5**,                **9.6**,                **9.7(c)**,                and **9.13**                and **Schedule                J**,** **Supplier                shall maintain reasonable currency for Third Party Software for which                it                is financially responsible under this Agreement and provide maintenance                and support for new releases and versions of Third Party Software                for                which it is operationally responsible. At Hercules' direction, Supplier                shall operate multiple releases or versions of Third Party Software,                without any increase in the Charges. In addition, unless otherwise                directed by Hercules, Supplier shall keep Third Party Software within                release levels supported by the appropriate third party vendor to                ensure                compatibility with other Software or Equipment components of the                Systems.                For purposes of this Section, “**reasonable                currency**”                shall mean that, unless otherwise directed by Hercules, (i) Supplier                shall                maintain Third Party Software within one Major Release of the then                current                Major Release, and (ii) Supplier shall install Minor Releases promptly                or                earlier, if requested by Hercules. It is understood that, to the                extent                the installation of a new Major Release requires more than twenty                (20) FTE                hours, it shall be treated as a Project in accordance with **Section                3**                of                **Schedule                J**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Evaluation                and Testing**.                Prior to installing a new Major Release or Minor Release, Supplier                shall                evaluate and test such Release to verify that it will perform in                accordance with this Agreement and the Hercules Standards and Strategic                Plans and that it will not (i) increase Hercules' total cost of receiving                the Services; (ii) have an adverse impact or require changes as described                in **Section                9.6(c)**;                or (iii) violate or be inconsistent with Hercules Standards, Strategic                Plans, the Technology and Business Process Plan or applicable Laws.                The                evaluation and testing performed by Supplier shall be at least consistent                with the reasonable and accepted industry norms applicable to the                performance of such Services and shall be at least as rigorous and                comprehensive as the evaluation and testing usually performed by                highly                qualified service providers under such                circumstances. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Approval                by Hercules**.                Notwithstanding **Section                9.7(a) and (b)**,                Supplier shall confer with Hercules prior to installing any Major                Release                or Minor Release, shall provide Hercules with the results of its                testing                and |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (e) | **Updates                by Hercules**.                Hercules and the Eligible Recipients shall have the right, but not                the                obligation, to install new releases of, replace, or make other changes                to                Applications Software or other Software for which Hercules is financially                responsible under this Agreement. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **9.8** | **Maintenance**. |
|---------|------------------|

|   | (a) | **Supplier                Responsibility**.                To the extent Supplier has operational responsibility for Equipment                or                Software under **Schedule                J.1**,                Supplier shall (i) maintain such Equipment and Software so that it                operates substantially in accordance with the Service Levels and                applicable Specifications, (ii) maintain such Equipment in good operating                condition, subject to normal wear and tear, (iii) undertake repairs                and                preventive maintenance on such Equipment in accordance with the applicable                Equipment manufacturer’s recommendations and requirements, and (iv)                perform Software maintenance in accordance with the applicable Software                supplier’s documentation, recommendations and requirements. Supplier shall                maintain such Equipment and Software in accordance with this provision                at                no additional Charge to Hercules, provided that Hercules may be                financially responsible for certain Third Party Contracts for maintenance                for such Equipment or Software under **Schedule                J.1**. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Out                of Support Third Party Equipment and Software.**For                Third Party Equipment and Software no longer supported by the licensor                or                manufacturer for which Supplier has operational responsibility under                this                Agreement, Supplier shall use all commercially reasonable efforts                to                perform maintenance for such Equipment or Software as required to                meet its                obligations under this Agreement. Notwithstanding the preceding sentence,                the maintenance of out-of-support Equipment and Software shall not                be                subject to Service Levels or the imposition of Service Level Credits. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **9.9** | **Efficiency                and Cost Effectiveness**. |
|---------|-------------------------------------------------------|

|   | (a) | **Timing                of Actions**.                Making adjustments in the timing of actions (consistent with Hercules                priorities and schedules for the Services and Supplier’s obligation to                meet the Service Levels). |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Timing                of Functions**.                Delaying or accelerating, as appropriate, the performance of non-critical                functions within limits acceptable to                Hercules. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Systems                Optimization**.                Tuning or optimizing the Systems (including memory), Applications                Software, databases and/or business processes to optimize performance                and                minimize costs. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Usage                Scheduling**.                Controlling its use of the System and/or the Hercules data network                by                scheduling usage, where possible, to low utilization periods. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Alternative                Technologies**.                Subject to **Section                9.5**,                using alternative technologies to perform the                Services. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Efficiency**.                Efficiently using resources for which Hercules is charged hereunder,                consistent with industry norms, and compiling data concerning such                efficient use in segregated and auditable form whenever                possible. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **9.10** | **Malicious                Code**. |
|----------|------------------------------------|

**Schedule      E**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **9.11** | **Access                to Specialized Supplier Skills and                Resources.** |
|----------|----------------------------------------------------------------------------------------|

**Specialized      Services**
**Article      19**

| **9.12** | **Audit                Rights**. |
|----------|----------------------------------|

|   | (a) | **Contract                Records**.                Supplier shall, and shall cause its Subcontractors and suppliers                to,                maintain complete and accurate records of and supporting documentation                for                all Charges, all Hercules Data and all transactions, authorizations,                changes, implementations, soft document accesses, reports, filings,                returns, analyses, procedures, controls, records, data or information                created, generated, collected, processed or stored by Supplier in                the                performance of it’s obligations under this Agreement (“**Contract                Records**”).                Supplier shall maintain such Contract Records in accordance with                applicable Laws. Supplier shall retain Contract Records in accordance                with                Hercules' record retention policy (as such policy may be modified                from                time to time and provided to Supplier in writing) during the Term                and any                Termination Assistance Services period and thereafter through the                end of                the second full calendar year after the calendar year in which Supplier                stopped performing Services (including Termination Assistance Services                requested by Hercules under **Section                4.3(b)(8)**)                (the “**Audit                Period**”). |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Operational                Audits**.                During the Audit Period (as defined in **Section                9.12(a)**,                Supplier shall, and shall cause its Subcontractors and suppliers                to,                provide** **to                Hercules (and internal and external auditors, inspectors, regulators                and                other representatives that Hercules may designate from time to time),                including customers, vendors, licensees and other third parties to                the                extent Hercules or the Eligible Recipients are legally or contractually                obligated to submit to audits by such entities) access at reasonable                hours                to Supplier Personnel, to the facilities at or from which Services                are                then being provided and to Supplier records and other pertinent                information, all to the extent relevant to the Services and Supplier’s                obligations under this Agreement. Such access shall be provided for                the                purpose of performing audits and inspections to (i) verify the integrity                of Hercules Data, (ii) examine the systems that process, store, support                and transmit that data, (iii) examine the internal controls (e.g.,                financial controls, human resource controls, organizational controls,                input/output controls, system modification controls, processing controls,                system design controls, and access controls) and the security, disaster                recovery and back-up practices and procedures; (iv) examine Supplier’s                performance of the Services; (v) verify Supplier’s reported performance                against the applicable Service Levels; and (vi) examine Supplier’s                measurement, monitoring and management tools. Supplier shall (i)                provide                any assistance reasonably requested by Hercules or its designee in                conducting any such audit, including installing and operating audit                software, (ii) make requested personnel, records and information                available                to Hercules or its designee, and (iii) in all cases, provide such                assistance, personnel, records and information in                an |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Financial                Audits**.                During the Audit Period (as defined in **Section                9.12(a)**,                Supplier shall, and shall cause its Subcontractors to, provide to                Hercules                (and internal and external auditors, inspectors, regulators and other                representatives that Hercules may designate from time to time, including                customers, vendors, licensees and other third parties to the extent                Hercules or the Eligible Recipients are legally or contractually                obligated                to submit to audits by such entities) access at reasonable hours                to                Supplier Personnel and to Contract Records and other pertinent information                to conduct financial audits, all to the extent relevant to the performance                of Supplier’s obligations under this Agreement. Such access shall be                provided for the purpose of performing audits and inspections to                (i)                verify the accuracy and completeness of Contract Records, (ii) verify                the                accuracy and completeness of Charges and any Pass-Through Expenses                and                Out-of-Pocket Expenses, (iii) examine the financial controls, processes                and procedures utilized by Supplier, (iv) examine Supplier’s performance                of its other financial and accounting obligations, and (v) enable                Hercules                and the Eligible Recipients to meet applicable legal, regulatory                and                contractual requirements, in each case to the extent applicable to                the                Services and/or the Charges for such Services. Supplier shall (i)                provide                any assistance reasonably requested by Hercules or its designee in                conducting any such audit, (ii) make requested personnel, records                and                information available to Hercules or its designee, and (iii) in all                cases,                provide such assistance, personnel, records and information in an                expeditious manner to facilitate the timely completion of such audit.                If                any such audit reveals an overcharge by Supplier, and Supplier does                not                successfully dispute the amount questioned by such audit in accordance                with **Article                19**,                Supplier shall promptly pay to Hercules the amount of such overcharge.                In                addition, if any such audit reveals an overcharge of more than five                percent (5%) of the audited Charges, Supplier shall promptly reimburse                Hercules for the actual cost of such audit (including auditors’ fees),                provided that the amount to be reimbursed with respect to any audit                shall                not exceed the lesser of the amount of such overcharge or USD $25,000. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Audit                Assistance**.                Hercules and certain Eligible Recipients may be subject to regulation                and                audit by governmental bodies, standards organizations, other regulatory                authorities, customers or other parties to contracts with Hercules                or an                Eligible Recipient under applicable Laws, rules, regulations, standards                or                contract provisions. If any such Entity exercises its right to examine                or                audit Hercules' or an Eligible Recipient’s books, records, documents or                accounting practices and procedures pursuant to such Laws, rules,                regulations, standards or contract provisions, Supplier shall provide                all                assistance requested by Hercules or the Eligible Recipient in responding                to such audits or requests for information and shall do so in an                expeditious manner to facilitate the prompt closure of such audit                or                request. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **General                Procedures**. |
|--------|-----|----------------------------------------|

|   | (i) | Notwithstanding                the intended breadth of Hercules' audit rights, Hercules shall not                be                given access to (A) the Confidential Information of other Supplier                customers, (B) Supplier locations that are not related to Hercules,                the                Eligible Recipients or the Services, or (C) Supplier’s internal costs,                except to the extent such costs are the basis upon which Hercules                is                charged (e.g., reimbursable expenses, Out-of-Pocket Costs, Pass-Through                Expenses or cost-plus Charges) and/or are necessary to calculate                the                applicable variable Charges. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | In                performing audits, Hercules shall endeavor to avoid unnecessary disruption                of Supplier’s operations and unnecessary interference with Supplier’s                ability to perform the Services in accordance with the Service                Levels. |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Following                any audit, Hercules shall conduct (in the case of an internal audit),                or                request its external auditors or examiners to conduct, an exit conference                with Supplier to obtain factual concurrence with issues identified                in the                review. |
|--------|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (iv) | Hercules                shall be given adequate private workspace in which to perform an                audit,                plus access to photocopiers, telephones, facsimile machines, computer                hook-ups, and any other facilities or equipment needed for the performance                of the audit. |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | Hercules                shall provide Supplier with reasonable notice prior to any operational                or                financial audit by Hercules or its authorized agents or representatives;                provided that no such notice shall be required with respect to audits                conducted by government auditors, inspectors, regulators or                representatives. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Supplier                Internal Audit.**                If                Supplier determines as a result of its own internal audit that it                has                overcharged Hercules, then Supplier shall promptly pay to Hercules                the                amount of such overcharge. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Supplier                Response.**                Supplier and Hercules shall meet promptly upon the completion of                an audit                conducted pursuant to this **Section                9.12**                (i.e., an exit interview) and/or the issuance of an interim or final                report to Supplier and Hercules following such an audit. Supplier                will                respond to each exit interview and/or audit report in writing within                thirty (30) days, unless a shorter response time is specified in                such                report. Supplier and Hercules shall develop and agree upon an action                plan                to promptly address and resolve any deficiencies, concerns and/or                recommendations identified in such exit interview or audit report                and                Supplier, at its own expense, shall undertake remedial action in                accordance with such action plan and the dates specified therein                to the                extent necessary to comply with Supplier’s obligations under this                Agreement. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (h) | **Supplier                Response to Government Audits**.** **If                an audit by a governmental body, standards organization or regulatory                authority having jurisdiction over Hercules, an Eligible Recipient                or                Supplier results in a finding that Supplier is not in compliance                with any                applicable Law or standard, including any generally accepted accounting                principle, or any other audit requirement relating to the performance                of                its obligations under this Agreement, Supplier shall, at its own                expense                and within the time period specified by such auditor, address and                resolve                the deficiency(ies) identified by such governmental body, standards                organization or regulatory authority, in the manner approved by                Hercules. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | **SAS70                Audit.**                In                addition to its other obligations under this **Section                9.12**,                Supplier shall cause a Type II Statement of Auditing Standards                (“**SAS**”)                70 audit (or equivalent audit) to be conducted by an independent                auditor                on an annual or more frequent basis for each Supplier facility at,                from or                through which Services are provided to Hercules and/or the Eligible                Recipients or Hercules Data is transmitted or stored. Supplier shall                permit Hercules to participate in the planning of each such audit,                shall                confer with Hercules as to the scope and timing of each such audit                and                shall accommodate Hercules' requirements and concerns to the extent                practicable. Unless otherwise agreed by the Parties, such audit shall                be                conducted so as to result in a final audit report dated September                1 or                later each calendar year. Supplier shall provide Hercules with a                report                from each SAS 70 to facilitate periodic compliance reporting by Hercules                and the Eligible Recipients under the Sarbanes-Oxley Act of 2002                (and                implementing regulations promulgated by the United States Securities                and                Exchange Commission and the Public Company Accounting Oversight Board)                and                comparable Laws in other jurisdictions. To the extent the resulting                audit                report is relevant to Hercules and/or the Eligible Recipients, Supplier                shall provide a copy of such report to Hercules and its independent                auditors for review and comment as soon as reasonably possible and                in all                events within thirty (30) days of completion. Supplier shall respond                to                such report in accordance with **Section                9.12(g)**. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (j) | **Audit                Costs**. |
|--------|-----|---------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (i) | Except                as provided in **Section                9.12(j)(ii)**                below, Supplier and its Subcontractors and suppliers shall provide                the                Services described in this **Section                9.12**                at                no additional Charge to Hercules. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | As                part of the Monthly Base Charges, Supplier shall provide, at Hercules’                request, up to 2080 FTE hours of audit assistance for audits initiated                by                Hercules in any Contract Year (“**Baseline                Audit FTEs**”).                The Hercules Relationship Manager or his or her designee shall request,                define and set the priority for such audit assistance. Supplier shall                report monthly on the level of effort expended by Supplier in the                performance of such audit assistance and shall not exceed the Baseline                Audit FTEs without Hercules’ prior approval. Subject to **Sections                9.12(j)(iii)**,                **(iv)**,                **(v)**,                and **(vi)**,                if Hercules authorizes Supplier to exceed the Baseline Audit FTEs                in any                Contract Year, Hercules shall either pay Supplier for such additional                FTE                hours at the rates specified in **Schedule                J**                or                apply such additional FTE hours against the Baseline Project FTE                Pool set                forth in **Section                3**                of                **Schedule                J**. |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Notwithstanding                **Section                9.10(j)(ii)**,                to the extent the level of audit assistance requested by Hercules                and                provided by Supplier Personnel in connection with any audit activities                initiated by Hercules is eight (8) FTE hours or less, there shall                be no                additional Charge to Hercules for such assistance and such FTE hours                shall                not be counted against the Baseline Audit FTE pool described in                **Section                9.10(j)(ii)**                above; provided that, if Supplier reasonably believes that the number                of                requests is unreasonable and unduly burdensome, Supplier may present                and                escalate its concern through the governance                process. |
|--------|-------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Notwithstanding                **Section                9.10(j)(ii)**,                to the extent the audit assistance requested by Hercules can be provided                by Supplier using personnel already assigned to perform Services                for                Hercules without impacting Service Levels, there will be no additional                charge to Hercules for such audit assistance. If the audit assistance                requested by Hercules cannot be provided by Supplier using such personnel                then assigned to Hercules without impacting Service Levels, Hercules,                in                its sole discretion, may forego or delay any work activities or                temporarily or permanently adjust the work to be performed by Supplier,                the schedules associated therewith or the Service Levels to permit                the                performance of such audit assistance using personnel already assigned                to                perform the Services. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | Notwithstanding                **Section                9.10(j)(ii)**,                there will be no additional charge or reduction of the Baseline Audit                FTEs                for audit assistance relating to a Hercules Type II SAS 70 audit                or any                audit that uncovers evidence that Supplier has breached in any material                respect any obligation(s) under this Agreement. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **9.13** | **Subcontractors**. |
|----------|---------------------|

|   | (a) | **Use                of Subcontractors**.                In subcontracting any of its responsibilities under this Agreement,                Supplier shall comply strictly with this **Section                9.13**.                Prior to entering into a subcontract with respect to the Services,                Supplier shall (i) at Hercules' request, forward to Hercules a copy                of the                proposed subcontract, or (in Hercules' reasonable discretion) a detailed                description of the scope and material terms (other than pricing terms)                of                the proposed subcontract; (ii) give Hercules reasonable prior notice                of                the subcontract, specifying the components of the Services affected,                the                scope of the proposed subcontract, the identity and qualifications                of the                proposed Subcontractor, the reasons for subcontracting the work in                question, the location of the Subcontractor facilities from which                the                Services will be provided, the extent to which the subcontract will                be                dedicated, and the Subcontractor’s willingness to grant the rights                described in **Section                6.4(c)**                upon expiration or termination; and (iii) obtain Hercules' prior                approval                of the proposed Subcontractor, other than Subcontractors that qualify                as                Shared Subcontractors in accordance with **Section                9.13(c)**                below. Subcontractors listed on **Schedule                D**                as                of the Effective Date are deemed to be approved by                Hercules. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Right                to Revoke Approval.**Hercules                also shall have the right during the Term to revoke its prior approval                of                a Subcontractor and direct Supplier to promptly replace such                Subcontractor, at no additional cost to Hercules, if the Subcontractor’s                performance is materially deficient. If directed to do so, Supplier                shall                remove and replace such Subcontractor as soon as possible. Supplier                shall                continue to perform its obligations under the Agreement, notwithstanding                the removal of the Subcontractor. Hercules shall have                no |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Shared                Subcontractors**.                Notwithstanding **Sections                9.13(a) and (b)**,                Supplier may, in the ordinary course of business, enter into subcontracts                with total estimated annual revenue of less than USD $200,000 per                subcontract or USD $500,000 in the aggregate (i) for third party                services                or products that are not a material portion of the Services, that                are not                exclusively dedicated to Hercules and that do not include regular                direct                contact with Hercules or Eligible Recipient personnel or the performance                of services at Hercules Sites, or (ii) with temporary contract labor,                including temporary personnel firms providing such labor (collectively,                “**Shared                Subcontractors**”);                provided, that such Shared Subcontractors possess the training and                experience, competence and skill to perform the work in a skilled                and                professional manner. Supplier shall not be required to obtain Hercules'                prior approval of Shared Subcontractors. If, however, Hercules expresses                dissatisfaction with the services or products of a Shared Subcontractor,                Supplier shall work in good faith to resolve Hercules' concerns on                a                mutually acceptable basis and, at Hercules request, replace such                Shared                Subcontractor at no additional cost to                Hercules. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Supplier                Responsibility**.                Unless otherwise approved by Hercules, the terms of any subcontract                must                be consistent with this Agreement, including: (i) confidentiality                and                intellectual property obligations; (ii) Hercules' approval rights                (which                must apply directly to the Subcontractor); (iii) compliance with                Hercules                Standards, Strategic Plans and applicable Laws; (iv) compliance with                Hercules' policies and directions; (v) audit rights, as described                in                **Section                9.12**;                (vi) Key Supplier Personnel; and (vii) insurance coverage with coverage                types and limits consistent with the scope of work to be performed                by such                Subcontractors. Notwithstanding the terms of the applicable subcontract,                the approval of such Subcontractor by Hercules or the availability                or                unavailability of Subcontractor insurance, Supplier shall be and                remain                responsible and liable for any failure by any Subcontractor or                Subcontractor personnel to perform in accordance with this Agreement                or to                comply with any duties or obligations imposed on Supplier under this                Agreement to the same extent as if such failure to perform or comply                was                committed by Supplier or Supplier                employees. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **9.14** | **Technology                and Business Process                Evolution.** |
|----------|------------------------------------------------------------------------------|

|   | (a) | **Obligation                to Evolve.**                Supplier acknowledges and agrees that its current technologies and                business processes shall continue to evolve and change over time,                and at a                minimum, shall remain consistent with the best practices of ITO service                providers and the objectives and competitive needs of Hercules and                the                Eligible Recipients. Subject to **Section                9.5**,                Supplier shall provide the Services using current technologies and                business processes that will enable Hercules and the Eligible Recipients                to take advantage of advances in the industry and support their efforts                to                maintain competitiveness in the markets in which it competes. In                addition,                subject to **Sections                9.5**                and **4.4**,                Supplier shall make such current technologies and business processes                available to Hercules to perform ITO services and functions on behalf                of                itself and/or the Eligible Recipients. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Initially                blank.**  |
|--------|-----|-------------------------------------------|

|   | (c) | **Obligation                to Propose Technology and Business Process                Evolutions.**                Supplier shall identify and propose the implementation of Technology                and                Business Process Evolutions that are likely to: (i) improve the efficiency                and effectiveness of the Services (including cost savings); (ii)                improve                the efficiency and effectiveness of the ITO services and functions                performed by or for Hercules and the Eligible Recipients at or from                Hercules facilities; (iii) result in cost savings or revenue increases                to                Hercules and the Eligible Recipients in areas of their business outside                the Services; (iv) enhance the ability of Hercules and the Eligible                Recipients to conduct their businesses and serve their customers;                and (v)                achieve the objectives of Hercules and the Eligible Recipients faster                and/or more efficiently than the then current strategies. Subject                to its                non-disclosure obligation under other customer contracts, Supplier                shall                obtain information regarding Technology and Business Process Evolutions                from other customer engagements and shall communicate such information                to                Hercules on an ongoing basis. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Supplier                Briefings and Technology and Business Process                Monitoring**.                Supplier shall routinely and regularly monitor and analyze Technology                and                Business Process Evolutions of possible interest                or |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (e) | **Supplier                Developed Advances**.                If Supplier develops technological advances in or changes to the                ITO                business processes and services and associated technologies used                to                provide the same or substantially similar services to other Supplier                customers or Supplier develops new or enhanced processes, services,                software, tools, products or methodologies to be offered to such                customers                (collectively, “**New                Advances**”),                Supplier shall, subject to **Section                4.4**,                (i) offer Hercules the opportunity to serve as a pilot customer in                connection with the implementation of such New Advances; and (ii)                if                Hercules declines such opportunity, offer Hercules preferred access                to                such New Advances and the opportunity to be among the first of the                Supplier customer base to implement and receive the benefits of any                New                Advances. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Flexibility.**                Supplier shall ensure that the technologies and business process                strategies it employs to provide the Services meet industry standards                and                are flexible enough to allow integration with new technologies or                business                processes, or significant changes in Hercules' or an Eligible Recipient's                business, ITO and information technology objectives and strategies.                For                example, Equipment must have sufficient scalability and be sufficiently                modular to allow integration of new technologies without the need                to                replace whole, or significant parts of, systems or business processes                (e.g., made to be a one-to-many model) to enable Hercules' and/or                the                Eligible Recipients' business to become more scalable and                flexible. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Equipment                Implementation and Refresh**.** **To                the extent Supplier is financially responsible for particular Equipment                under** ****Schedule                J.1**,                Supplier shall be responsible for the cost of acquiring new Equipment                in                the ordinary course of Technology and Business Process Evolution.                In                addition, to the extent Supplier is operationally responsible for                particular Equipment under **Schedule                J.1**,                Supplier shall be responsible for the deployment and implementation                of new                Equipment in the ordinary course of Technology and Business Process                Evolution. In each case, Supplier shall refresh such Equipment in                accordance with the defined refresh strategies, as set out in the                Technology and Business Process Plan, and as necessary to provide                the                Services in accordance with the Service Levels and satisfy its other                obligations under this Agreement. If Supplier is aware that these                strategies differ from generally accepted practice (or there are                any other                areas of concern in relation to such strategies) it shall provide                Hercules                with notice of that fact and, upon request, provide Hercules with                further                information as to how to more closely align the strategies with generally                accepted practice. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (h) | **Software                Implementation and Refresh.**                To                the extent Supplier is financially responsible for particular Software,                tools and methodologies under**Schedule J.1**,                Supplier shall be responsible for the cost of acquiring such new                or                changed Software, tools and methodologies in the ordinary course                of                Technology and Business Process Evolution. In addition, to the extent                Supplier is operationally responsible for particular Software, tools                and                methodologies under **Schedule                J.1**,                Supplier shall be responsible for the deployment and implementation                of new                or changed Software, tools and methodologies in the ordinary course                of                Technology and Business Process Evolution. In each case, Supplier                shall:                (i) refresh Software in accordance with **Section                9.7**                of                this Agreement and the Technology and Business Process Plan; and                (ii)                provide training to Hercules personnel regarding the use of any new                or                changed Software, tools and methodologies. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | **Included                in Charges.**                The deployment, implementation and support of Technology and Business                Process Evolution and New Advances shall be included in the Monthly                Base                Charges unless and to the extent (A) the Technology and Business                Process                Evolution or New Advance is considered a New Service pursuant to                **Section                4.4**,                or (B) Hercules requests that it be implemented more quickly than                the                established refresh schedule, and in each case, only if and to the                extent                additional Supplier Personnel and resources are required to do so                in the                desired timeframe. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **9.15** | **Network                Configuration Data.** |
|----------|------------------------------------------------|

| **10** | **HERCULES                RESPONSIBILITIES** |
|--------|----------------------------------------------|

| **10.1** | **Responsibilities**. |
|----------|-----------------------|

|   | (a) | **Hercules                Relationship Manager**.                Hercules shall designate one (1) individual to whom all Supplier                communications concerning this Agreement may be addressed (the                “**Hercules                Relationship Manager**”),                who shall have the authority to act on behalf of Hercules and the                Eligible                Recipients in all day-to-day matters pertaining to this Agreement.                Hercules may change the designated Hercules Relationship Manager                from time                to time by providing notice to Supplier. Additionally, Hercules will                have                the option, but will not be obligated, to designate additional                representatives who will be authorized to make certain decisions                (e.g.,                regarding emergency maintenance) if the Hercules Relationship Manager                is                not available. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Cooperation**.                Hercules shall cooperate with Supplier by, among other things, making                available, as reasonably requested by Supplier, management decisions,                information, approvals and acceptances so that Supplier may accomplish                its                obligations and responsibilities                hereunder. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Requirement                of Writing**.                To the extent Supplier is required under this Agreement to obtain                Hercules' approval, consent or agreement, such approval, consent                or                agreement shall be in writing and shall be signed by or directly                transmitted by electronic mail from the Hercules Relationship Manager                or                an authorized Hercules representative. Notwithstanding the preceding                sentence, the Hercules Relationship Manager may agree in advance                in                writing that as to certain specific matters oral approval, consent                or                agreement will be sufficient. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **10.2** | **Savings                Clause**. |
|----------|------------------------------------|

**Section      10.2**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **11** | **CHARGES** |
|--------|-------------|

| **11.1** | **General**. |
|----------|--------------|

|   | (a) | **Payment                of Charges**.                In consideration of Supplier’s performance of the Services, Hercules                agrees to pay Supplier the applicable Charges set forth in **Schedule                J**                beginning as of the date specified therein. Supplier shall use                commercially reasonable efforts to continually seek to identify methods                of                reducing such Charges and will notify Hercules of such methods and                the                estimated potential savings associated with each such                method. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **No                Additional Charges**.                The Charges for the Services are set forth in **Schedule                J**and                there are no separate or additional charges for such Services. Any                costs                incurred by Supplier prior to the Commencement Date are included                in the                Charges as set forth in **Schedule                J**and                are not to be separately paid or reimbursed by                Hercules. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Incidental                Expenses.**Supplier                acknowledges that, except as expressly provided otherwise in this                Agreement, expenses that Supplier incurs in performing the Services                (including management, travel and lodging, document reproduction                and                shipping, desktop Equipment and other office Equipment required by                Supplier Personnel, and long-distance telephone) are included in                Supplier’s charges and rates set forth in this Agreement. Accordingly,                such Supplier expenses are not separately reimbursable by Hercules                unless                Hercules has agreed in advance and in writing to reimburse Supplier                for                the expense. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Proration**.                Periodic charges under this Agreement are to be computed on a calendar                month basis, and shall be prorated for any partial month on a calendar                day                basis. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Charges                for Contract Changes.**                Unless otherwise agreed, changes in the Services (including changes                in the                Hercules Standards, Strategic Plans, Technology and Business Process                Plans, business process, Software, Equipment and Systems) and changes                in                the rights or obligations of the Parties under this Agreement                (collectively, “**Contract                Changes**”)                shall result in changes in the applicable Charges only if and to                the                extent (i) the Agreement expressly provides for a change in the Supplier                Charges in such circumstances; (ii) the agreed upon Charges or pricing                methodology expressly provides for a price change in such circumstances                (for example, **Schedule                J**                specifies the number of FTEs or hours of coverage to be provided                for the                quoted price, or defines a Resource Unit rate for increased or decreased                usage above or below the applicable Resource Baseline); or (iii)                the                Contract Change meets the definition of Billable Project or New Services                and additional Charges are applicable in accordance therewith.                Notwithstanding the foregoing, if a Contract Change causes a material                increase or decrease in the number of billable Resource Units without                a                commensurate increase or decrease in the level of effort, resources                or                expense associated with the performance of the applicable Service,                the                Parties will discuss in good faith appropriate adjustments to the                Resource                Baselines and associated ARC and RRC rates as necessary to reflect                the                change in the number of Resource Units, but the Monthly Base Charges                and                ARC and RRC rates will be modified in connection therewith only if                and to                the extent such Contract Change results in a material change in the                level                of effort, resources or expense required to perform such                Service. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Eligible                Recipient Services**. |
|--------|-----|-------------------------------------------------|

|   | (i) | **Eligible                Recipients**.                Supplier shall provide the Services to Eligible Recipients designated                by                Hercules. To the extent a designated Eligible Recipient will receive                less                than all of the Services, Hercules shall identify the categories                of                Services to be provided by Supplier to such Eligible                Recipient. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | **New                Eligible Recipients**.                From time to time Hercules may request that Supplier provide Services                to                Eligible Recipients not previously receiving such Services. Except                as                provided in **Section                4.4**                or                otherwise agreed by the Parties, such Services shall be performed                in                accordance with the terms, conditions and prices (excluding any                non-recurring transition or start-up activities specific to such                Eligible                Recipients) then applicable to the provisions of the same Services                to                existing Eligible Recipients. |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (iii) | **Existing                Supplier Customer**.                To the extent Hercules or an Eligible Recipient acquires an Entity                such                that it is also an Eligible Recipient and such Entity has an existing                contract with Supplier for ITO services, Hercules may, in its discretion,                designate such Entity as an Eligible Recipient under this Agreement                and                terminate the other contract for convenience or terminate this Agreement                and the applicable Work Statements for convenience and roll the Service                then being provided hereunder under the other contract. In either                event,                Supplier shall reduce and/or rollover to the extent possible the                applicable termination charges and/or wind-down expenses Hercules                would                otherwise be obligated to pay in connection with such a termination.                Supplier shall require Hercules to pay only unavoidable wind-down                expenses                (as defined in Section 2(a) or (b) of **Schedule                N**                and unamortized balance sheet items or other miscellaneous termination                charges (as defined in Section 2(c) of **Schedule                N**,                unless and to the extent such items are rolled into the applicable                termination charges under the surviving contract. |
|--------|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | **Election                Procedure**.                In the event of a transaction described in clause **(c)**                or                **(d)**                within the definition of Eligible Recipient in **Schedule                A**,                Hercules may elect, on behalf of the Eligible Recipient in question,                either (i) that such Eligible Recipient shall continue to obtain                some or                all of the Services subject to and in accordance with the terms and                conditions of this Agreement for the remainder of the Term, (ii)                that the                Entity shall obtain some or all of the Services under a separate                agreement                between Supplier and such Entity containing the same terms and conditions                as this Agreement or (iii) that the Term shall be terminated as to                such                Eligible Recipient with respect to some or all the Services as of                a                specified date, subject to its receipt of Termination Assistance                Services                pursuant to **Section                4.3**.                If the Services are provided under a separate agreement, Hercules                shall                have no obligation to pay any fees in relation to the Services provided                to                such Entity. Services provided to such Entity shall be included in                the                calculation of Service volumes, if any, under this Agreement, but                shall be                excluded when determining any Termination Charges payable to                Supplier. |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **11.2** | **Pass-Through                Expenses.** |
|----------|-------------------------------------------|

|   | (a) | **Procedures                and Payment**.                No new Pass-Through Expenses may be added without Hercules' prior                consent,                which it may withhold in its sole discretion. Before paying any                Pass-Through Expense, Supplier shall (i) review and validate the                invoiced                charges, (ii) identify any errors or omissions, and (iii) communicate                with                the applicable vendor to correct any errors or omissions, resolve                any                questions or issues and obtain any applicable credits, rebates, discounts                or other incentives for Hercules. Supplier shall deliver to Hercules                the                original vendor invoice, together with any documentation supporting                such                invoice and a statement that Supplier has reviewed and validated                the                invoiced charges, within ten (10) days after Supplier’s receipt thereof;                provided that, if earlier, Supplier shall use commercially reasonable                efforts to deliver such invoice, documentation and statement at least                five                (5) business days prior to the date on which payment is due; and                provided                further that, if it is not possible to deliver such invoice, documentation                and statement at least five (5) business days prior to the due date,                Supplier shall promptly notify Hercules and, at Hercules' option,                either                request additional time for review and validation or submit the invoice                for payment subject to subsequent review and validation. If the vendor                offers a discount for payment prior to a specified date, Supplier                shall                use commercially reasonable efforts to deliver such invoice and associated                documentation to Hercules at least five (5) days prior to such date.                In                addition, during the last month of each calendar quarter, Supplier                shall                use commercially reasonable efforts to deliver all such invoices                and                associated documentation to Hercules by the end of the month and,                to the                extent that is not possible, Supplier shall provide Hercules with                information sufficient to accrue the applicable expenses on or before                the                end of such month. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Efforts                to Minimize**.                Supplier will continually seek to identify methods of reducing and                minimizing Hercules' retained and Pass-Through Expenses and will                notify                Hercules of such methods and the estimated potential savings associated                with each such method. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **11.3** | **Reserved.** |
|----------|---------------|

| **11.4** | **Taxes.** |
|----------|------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Income      Taxes. **

|   | (b) | **Sales,                Use and Property Taxes.**Each                Party shall be responsible for any sales, lease, use, personal property,                stamp, duty or other such taxes on Equipment, Software or property                it owns                or leases from a third party, including any lease assigned pursuant                to                this Agreement, and/or for which it is financially responsible under                this                Agreement. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Recoverable                Taxes**.                All sums payable under or in connection with this Agreement shall                be                exclusive of Recoverable Taxes, and each Party shall, in addition                to such                sums, pay such Recoverable Taxes properly chargeable thereon on receipt                of                a valid invoice. Supplier shall note any amounts that may be subject                to                Recoverable Taxes on each invoice to facilitate Hercules’ internal                processes regarding Recoverable Taxes, including the payment and                recovery                of such Recoverable Taxes with applicable jurisdictions. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Taxes                on Goods or Services Used by Supplier.**Supplier                shall be responsible for all sales, service, value-added, lease,                use,                personal property, excise, consumption, and other taxes and duties,                including VAT, payable by Supplier on any goods or services used                or                consumed by Supplier in providing the Services (including services                obtained from Subcontractors) where the tax is imposed on Supplier’s                acquisition or use of such goods or services and the amount of tax                is                measured by Supplier’s costs in acquiring or procuring such goods or                services and not by Hercules' cost of acquiring such goods or services                from Supplier. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Service                Taxes**. |
|--------|-----|-----------------------------------|

|   | (i) | Hercules                shall be financially responsible for all Service Taxes existing as                of the                Effective Date that are assessed against either Party on the Services                as a                whole, or on any particular Service by a Tax Authority in a jurisdiction                in which Hercules and/or the Eligible Recipients are physically located                and receive the Services (“**Hercules                Service Taxes**”).                If new or higher Hercules Service Taxes become applicable to the                Services                as a result of either Party moving all or part of its operations                to a                different jurisdiction (e.g., Hercules opening a new office, Supplier                relocating performance of Services to a shared service center or                assigning                this Agreement to an Affiliate) the Party initiating such move shall                be                financially responsible for such new or higher Hercules Service Taxes.                If                new or higher Hercules Service Taxes become applicable to such Services                after the Effective Date for any other reason (e.g., tax law changes,                but                not volume changes) the Parties shall negotiate in good faith and                diligently seek to agree upon legally permissible means of avoiding                or                minimizing such new or higher Hercules Service Taxes and/or an allocation                or sharing of financial responsibility for such additional Hercules                Service Taxes. If the Parties are unable to agree upon such measures,                Hercules shall be financially responsible for such additional Hercules                Service Taxes to the extent the financial impact of all such new                or higher                Service Taxes does not exceed three percent (3%) of the then-current                monthly Charges. To the extent the financial impact exceeds three                percent                (3%), the Parties shall each be financially responsible for fifty                percent                (50%) of the additional Hercules Service Taxes exceeding that threshold. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Supplier                shall be financially responsible for all Service Taxes existing as                of the                Effective Date assessed against either Party on the provision of                the                Services as a whole, or on any particular Service by a Tax Authority                in a                jurisdiction from which such Services are provided by Supplier                (“**Supplier                Service Taxes**”).                If new or higher Supplier Service Taxes become applicable to the                Services                as a result of either Party moving all or part of its operations                to a                different jurisdiction, the Party initiating such move shall be                financially responsible for such new or higher Supplier Service Taxes.                If                new or higher Supplier Service Taxes become applicable to such Services                after the Effective Date for any other reason (e.g., tax law changes,                but                not volume changes), Supplier shall, within thirty (30) days, prepare                a                detailed proposal identifying all viable and legally permissible                means of                avoiding or minimizing such new or higher Supplier Service Taxes                without                adversely impacting the quality or price of the Services or the business                objectives or requirements of Hercules and the Eligible Recipients,                including the possibility of modifying or reducing the nature or                scope of                the Services to be delivered from such jurisdiction, or migrating                the                delivery of such Services to Supplier Facilities in other jurisdictions.                In preparing its proposal, Supplier shall give due consideration                to any                legally permissible means of avoiding or minimizing such Service                Taxes |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (iii) | If                required under applicable Laws, Supplier shall invoice Hercules for                the                full amount of the Service Taxes and then credit or reimburse Hercules                for                that portion of such Service Taxes for which Supplier is financially                responsible under this provision. |
|--------|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Withholding**.                Any withholding tax or other tax of any kind that Hercules is required                by                applicable Law to withhold and pay on behalf of Supplier with respect                to                amounts payable to Supplier under this Agreement shall be deducted                from                said amount prior to remittance to Supplier. Hercules will provide                to                Supplier reasonable assistance, which shall include the provision                of                documentation as required by revenue authorities, to enable Supplier                to                claim exemption from or obtain a repayment of such withheld taxes                and                will, upon request, provide Supplier with a copy of the withholding                tax                certificate. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Telecommunication                Surcharges or User Fees**.                To the extent Hercules is responsible under **Schedule                J**                for telecommunication surcharges or user fees imposed by government                authorities and associated with the Services and the allocation of                such                fees or surcharges is within Supplier’s or its Subcontractors’ discretion,                Supplier and its Subcontractors shall act fairly and equitably in                allocating such fees and surcharges to Hercules, and Hercules and                the                Eligible Recipients shall not receive more than a proportionate share                of                such fees and surcharges. In addition, in the event any such fee                or                surcharge for which Hercules or an Eligible Recipient is responsible                is                subsequently reduced or vacated by the appropriate regulatory authority                or                court of competent jurisdiction, Supplier shall seek on behalf of                Hercules                a refund of any overpayment of such fee or surcharge by Hercules                or the                Eligible Recipient. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (h) | **Notice                of New Taxes and Charges**.                Supplier shall promptly notify Hercules when it becomes aware of                any new                taxes or other charges (including changes to existing taxes or charges)                to                be passed through and/or collected by Hercules under this Section.                Such                notification (which may be separate from the first invoice reflecting                such                taxes or other charges) shall contain a detailed explanation of such                taxes                or charges, including the effective date of each new tax or                charge. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | **Efforts                to Minimize Taxes**.                Supplier shall cooperate fully with Hercules to enable Hercules to                more                accurately determine its own tax liability (including Recoverable                Taxes)                and to minimize such liability to the extent legally permissible.                Supplier’s invoices shall separately state the Charges that are subject to                taxation, the Service Taxes associated with such Charges, and any                amounts                that may be Recoverable Taxes. Each Party will provide and make available                to the other any resale certificates, information regarding out-of-state                or out-of-country sales or use of equipment, materials, or services,                and                other exemption certificates or information reasonably requested                by either                Party. At Hercules' request, Supplier shall provide Hercules with                (i)                written confirmation that Supplier has filed all required tax forms                and                returns required in connection with any Service Taxes collected from                Hercules, and has collected and remitted all applicable Service Taxes,                and                (ii) such other information pertaining to applicable Taxes as Hercules                may                reasonably request. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (j) | **Tax                Audits or Proceedings.**Each                Party shall promptly notify the other Party of, and coordinate with                the                other Party, the response to and settlement of, any claim for taxes                asserted by applicable taxing authorities for which the other Party                is                financially responsible hereunder. With respect to any claim arising                out                of a form or return signed by a Party to this Agreement, such Party                shall                have the right to elect to control the response to and settlement                of the                claim, but the other Party shall have the right to participate in                the                responses and settlements to the extent appropriate given its potential                responsibilities or liabilities. Each Party also shall have the right                to                challenge the imposition of any tax liability for which it is financially                responsible under this Agreement or, if necessary, to direct the                other                Party to challenge the imposition of any such tax liability. If either                Party requests the other to challenge the imposition of any tax liability,                such other Party shall do so |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (k) | **Tax                Filings**.                Each Party represents, warrants and covenants that it will file                appropriate tax returns, and pay applicable taxes owed arising from                or                related to the provision of the Services in applicable jurisdictions.                Supplier represents, warrants and covenants that it is registered                to and                will collect and remit Service Taxes in all applicable                jurisdictions. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **11.5** | **Extraordinary                Events.** |
|----------|------------------------------------------|

**Definition**
**Extraordinary      Event**

|   | (i) | changes                in locations where the Eligible Recipients                operate; |
|--------|-----|-------------------------------------------------------------------------------------------|

|   | (ii) | changes                in products of, or in markets served by, the Eligible                Recipients; |
|--------|------|---------------------------------------------------------------------------------------------------------|

|   | (iii) | mergers,                acquisitions, divestitures or reorganizations of the Eligible                Recipients; |
|--------|-------|------------------------------------------------------------------------------------------------------------------|

|   | (iv) | changes                in the method of service delivery; |
|--------|------|-----------------------------------------------------------|

|   | (v) | changes                in the applicable regulatory                environment; |
|--------|-----|---------------------------------------------------------------------------------|

|   | (vi) | changes                in Hercules' policy, technology or                processes; |
|--------|------|-------------------------------------------------------------------------------------|

|   | (vii) | changes                in market priorities; or |
|--------|-------|-------------------------------------------------|

|   | (viii) | changes                in the business units being serviced by                Supplier. |
|--------|--------|-----------------------------------------------------------------------------------------|

|   | (b) | **Consequence**.                If an Extraordinary Event occurs, Hercules may, at its option, request                more favorable pricing with respect to applicable Charges specified                in                **Schedule                J**                in                accordance with the following: |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (1) | Supplier                and Hercules shall mutually determine on a reasonable basis the                efficiencies, economies, savings and resource utilization reductions                resulting from such Extraordinary Event and, upon Hercules' approval,                Supplier shall then proceed to implement such efficiencies, economies,                savings and resource utilization reductions as quickly as practicable                and                in accordance with the agreed upon schedule. As the efficiencies,                economies, savings or resource utilization reductions are realized,                the                Charges specified on **Schedule                J**                and any affected Resource Baselines shall be promptly and equitably                adjusted to pass through to Hercules the full benefit of such                efficiencies, economies, savings and resource utilization reductions;                provided, that Hercules shall reimburse Supplier for any net costs                or                expenses incurred to realize such efficiencies, economies, savings                or                resource utilization reductions if and to the extent Supplier (i)                notifies                Hercules of such additional costs and obtains Hercules' approval                prior to                incurring such costs, (ii) uses commercially reasonable efforts to                identify and consider practical alternatives, and reasonably determines                that there is no other more                practical |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (2) | Subject                to **Section                4.4**,                an Extraordinary Event shall not result in Charges to Hercules being                higher than such Charges would have been if the rates and charges                specified in **Schedule                J**                had been applied. Hercules may, at its sole option, elect, for each                Extraordinary Event, at any time to forego its rights under this                **Section                11.5**                and instead, apply the rates and charges (e.g., ARCs and RRCs) specified                in **Schedule                J**                to                adjust the Charges. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **11.6** | **Reserved.** |
|----------|---------------|

| **11.7** | **Refundable                Items.** |
|----------|--------------------------------------|

|   | (a) | **Prepaid                Amounts**.                Where Hercules and/or the Eligible Recipients have prepaid for a                service                or function for which Supplier is assuming financial responsibility                under                this Agreement, Supplier shall promptly refund to Hercules or such                Eligible Recipient, upon either Party identifying the prepayment,                that                portion of such prepaid expense which is attributable to periods                on and                after the Commencement Date. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Refunds                and Credits**.                If Supplier should receive a refund, credit, discount or other rebate                for                goods or services paid for by Hercules and/or the Eligible Recipients                on a                Pass-Through Expense, Retained Expense, cost-plus or cost-reimbursement                basis, then Supplier shall (i) notify Hercules of such refund, credit,                discount or rebate and (ii) promptly pay the full amount of such                refund,                credit, discount or rebate to Hercules or such Eligible                Recipient. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **11.8** | **Hercules                Benchmarking Reviews.** |
|----------|---------------------------------------------------|

|   | (a) | **Benchmarking                Review.**From                time to time during the Term, Hercules may, at its expense and subject                to                this **Section                11.8**,                engage the services of an independent and recognized third party                (e.g.,                Gartner Inc.) (a “**Benchmarker**”)                to compare the quality and cost of all or any portion of the Services                against the quality and cost of other well managed service providers                performing similar services to ensure that Hercules is receiving                from                Supplier pricing and levels of service that are competitive with                market                rates, prices and service levels, given the nature, volume and type                of                Services provided by Supplier hereunder (“**Benchmarking**”).                The Parties shall confer in good faith (with the assistance of the                Benchmarker) regarding the methodology to be used by the Benchmarker                during the Benchmarking. In making this comparison and any adjustments                related thereto, the Benchmarker shall substantially comply with                such                agreed upon methodology and consider the following factors: (i) whether                supplier transition charges are paid by the customer as incurred                or                amortized over the term of this Agreement; (ii) the extent to which                supplier pricing includes the purchase of the customer’s existing assets;                (iii) the extent to which supplier pricing includes the cost of acquiring                future assets; (iv) the extent to which this Agreement calls for                Supplier                to provide and comply with unique Hercules requirements; and (v)                whether                Service Taxes are included in such pricing or stated separately in                supplier invoices. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **General**.                The Benchmarker engaged by Hercules shall be a nationally recognized                firm                with experience in benchmarking similar services (e.g., Gartner Group                or                Compass). Prior to selecting the Benchmarker, Hercules shall confer                in                good faith with Supplier as to the Benchmarker and methodology to                be                employed, but shall not be obligated to proceed in accordance with                Supplier’s views and recommendations. The Benchmarker engaged by Hercules                shall execute a non-disclosure agreement substantially in the form                attached hereto as **Exhibit                1**.                Supplier shall cooperate fully with Hercules and the Benchmarker                during                such effort, and shall (i)  provide the Benchmarker reasonable access                to any premises, equipment, personnel or documents; and (ii) provide                any                assistance required by the Benchmarker to conduct the Benchmarking,                all at                Supplier’s cost and expense. Notwithstanding the preceding sentence,                Supplier shall not be obligated to disclose to the Benchmarker the                confidential information of other Supplier customers. The Benchmarking                shall be conducted so as not to unreasonably disrupt Supplier’s operations                under this Agreement. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Result                of Benchmarking**.                If the Benchmarker finds that the Charges paid by Hercules for all                Services or for any service element are greater than the lowest                twenty-five percent (25%) of the prices charged by other well managed                service providers for work of a similar nature, type or volume, (the                “**Benchmark                Standard**”),                the Parties shall meet and negotiate in good faith as to reductions                in the                Charges to eliminate any unfavorable variance. If the Parties are                unable                to agree upon such reductions, Hercules may, at its option, terminate                the                Services in whole or in part. If Hercules elects to terminate on                this                basis, Hercules shall pay a Termination Charge equal to fifty percent                (50%) of the Termination Charge it would have been obligated to pay                under                **Schedule                N**                if                it had terminated for convenience under **Section                20.2**.                If the Services are terminated in part, Supplier’s Charges shall be                equitably adjusted to reflect the Services no longer performed by                Supplier. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Supplier                Review and Dispute**.                Hercules shall provide Supplier with a copy of the Benchmarker’s report                and Supplier shall have ten (10) days to review such report and contest                the Benchmarker’s findings. If the Parties are unable to agree upon the                validity of such findings, the matter shall be resolved pursuant                to the                dispute resolution procedures set forth in **Article                19**.                Reductions in Supplier’s Charges shall be implemented effective as of the                date the Benchmarker’s report was first provided to Supplier. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **11.9** | **Most                Favored Customer.** |
|----------|-------------------------------------------|

**Similar      Services**
**Section 11.9**

| **12** | **INVOICING                AND PAYMENT** |
|--------|------------------------------------------|

| **12.1** | **Invoicing**. |
|----------|----------------|

|   | (a) | **Invoice**.                Within fifteen (15) days after the beginning of each month, Supplier                shall                present Hercules with one or more invoices for any Charges due and                owing                for the preceding month (the “**Monthly                Invoice**”),                including Monthly Base Charges, Transition Services Charges and ARCs                and                RRCs. At Hercules’ request, Supplier shall provide separate Monthly                Invoices for each Eligible Recipient (or group of Eligible Recipients                designated by Hercules, such as Hercules’ U.S. based Eligible Recipients                and European based Eligible Recipients) then receiving Services,                with the                Charges allocated among such Eligible Recipients or groups of Eligible                Recipients based on the chargeback data generated by Supplier, and/or                the                allocation methodology provided by Hercules. The Monthly Invoice(s)                shall                be delivered to Hercules, at its request, at the address(es) listed                in                **Section                21.3**,                and/or electronically. Concurrent with the delivery of such Monthly                Invoice(s), Supplier shall provide Hercules with a Report summarizing                all                Monthly Invoice(s). Supplier shall not invoice Hercules for any advance                or                concurrent charges or other                amounts. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Form                and Data**.                Each invoice shall be in the form specified in **Exhibit                2**                and shall (i) comply with all applicable legal, regulatory and accounting                requirements, (ii) allow Hercules to validate volumes and fees, (iii)                comply with the chargeback and other billing requirements defined                in                **Exhibit                2****,**                and (iv) meet Hercules' and the Eligible Recipient’s business, accounting                and billing requirements. Each invoice shall include the pricing                calculations and related data utilized to establish the Charges and                sufficient information to validate the service volumes and associated                Charges. The data underlying each invoice shall be delivered to Hercules                electronically in a form and format compatible with Hercules' accounting                systems. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Credits**.                To the extent a credit may be due to Hercules pursuant to this Agreement,                Supplier shall provide Hercules with an appropriate credit against                amounts                then due and owing; if no further payments are due to Supplier, Supplier                shall pay such amounts to Hercules within fifteen (15)                days. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Time                Limitation**.                If Supplier fails to provide an invoice to Hercules for any amount                within                ninety (90) days after the month in which the Services in question                are                rendered or the expense incurred, Supplier shall waive any right                it may                otherwise have to invoice for and collect such                amount. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **12.2** | **Payment                Due**. |
|----------|---------------------------------|

**Article      12**
**Section      12.1**
**Section      12.4**

| **12.3** | **Set                Off**. |
|----------|-----------------------------|

| **12.4** | **Disputed                Charges**. |
|----------|--------------------------------------|

|   | (a) | **Notice                of Dispute**.                If Supplier’s invoice includes sufficient detail and supporting                documentation to enable Hercules to reasonably determine whether                Supplier’s Charges are in accordance with this Agreement, Hercules shall                notify Supplier on or before the payment due date of such invoice                if it                disputes any of the Charges in such                invoice. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Notice                of Insufficient Detail, Documentation and Dispute**.                If Supplier’s invoice does not include sufficient detail and supporting                documentation to enable Hercules to reasonably determine whether                Supplier’s Charges are in accordance with this Agreement, Hercules shall                so notify Supplier on or before the payment due date. Supplier shall                promptly provide such reasonable detail and supporting documentation,                and                Hercules shall notify Supplier within ten (10) business days after                receipt                thereof by the Hercules Relationship Manager or his or her designee                whether it disputes any of the Charges in Supplier’s                invoice. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Description                and Explanation**.                If Hercules disputes any Supplier Charges, Hercules shall so notify                Supplier and provide a description of the particular Charges in dispute                and an explanation of the reason why Hercules disputes such                Charges. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Escrow**.                To the extent the disputed Charges exceed, in the aggregate, an amount                equal to the average of the total monthly Charges for the preceding                six                (6) months (i.e., the total Charges for the preceding six (6) months,                divided by six), the excess disputed Charges shall be paid or deposited                by                Hercules in an interest bearing escrow account for the benefit of                both                Parties at a United States financial institution reasonably acceptable                to                Supplier until such dispute has been resolved. Upon resolution of                such                dispute, such escrowed amounts and interest earned on such escrowed                amounts shall be allocated to each Party to the extent a Party                prevails. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Continued                Performance**.                Each Party agrees to continue performing its obligations under this                Agreement while any dispute is being resolved unless and until such                obligations are terminated by the termination or expiration of this                Agreement. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**No      Waiver**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **13** | **Hercules                DATA AND OTHER CONFIDENTIAL                INFORMATION** |
|--------|------------------------------------------------------------------------------------|

| **13.1** | **Confidential                Information**. |
|----------|----------------------------------------------|

**Section      13.1**
**Sections      13.2**
**13.3**
** **
**Sections      13.2**
**13.3**
** **
**Section 13.1**
** **
**Sections 13.2**
**13.3**
** **
**Section      13.1**

|   | (a) | **Confidential                Information**.                Supplier and Hercules each acknowledge that the other possesses and                will                continue to possess information that has been developed or received                by it,                has commercial value in its or its customers’ business and is not                generally available to the public. Except as otherwise specifically                agreed                in writing by the Parties, “**Confidential                Information**”                means (i) this Agreement and the terms hereof and thereof, (ii) all                information marked confidential, restricted or proprietary by either                Party, and (iii) any other information that is treated as confidential                by                the disclosing Party and would reasonably be understood to be                confidential, whether or not so marked. In the case of Hercules and                the                Eligible Recipients, Confidential Information also shall include                Software,                Developed Materials, Hercules Data, Hercules Personal Data, Authorized                User information, attorney-client privileged materials, attorney                work                product, customer lists, customer contracts, customer information,                rates                and pricing, information with respect to competitors, strategic plans,                account information, research information, information that contains                trade                secrets, financial/accounting information (including assets, expenditures,                mergers, acquisitions, divestitures, billings collections, revenues,                finances, forecasts and budgets), human resources and personnel                information, marketing/sales information, information regarding                businesses, plans, operations, mergers, acquisitions, divestitures,                third                party contracts, licenses, internal or external audits, law suits,                regulatory compliance or other information or data obtained, received,                transmitted, processed, stored, archived, or maintained by Supplier                under                this Agreement. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Disclosure                of Confidential Information**. |
|--------|-----|------------------------------------------------------------|

|   | (i) | The                Disclosing Party represents and warrants that it has the right to                disclose                its Confidential Information to the Receiving Party, subject to the                confidentiality obligations contained in this **Section                13.1**. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | During                the term of this Agreement and at all times thereafter as specified                in                **Section                13.5**,                each Receiving Party (A) shall hold Confidential Information received                from                a Disclosing Party in confidence and shall use such Information only                for                the purposes of fulfilling its obligations or exercising its rights                under                this Agreement and for no other purposes, and (B) shall not disclose,                provide, disseminate or otherwise make available any Confidential                Information of the Disclosing Party to any third party without the                express                written permission of the Disclosing Party, unless expressly permitted                by                **Sections 13.1(b)(iii)**                and **13.1(b)(iv)**                below or elsewhere in this Agreement. Each Receiving Party shall                use at                least the same degree of care to safeguard and to prevent disclosure                and                misuse of the Disclosing Party’s Confidential Information to third parties                as the Receiving Party employs to avoid unauthorized disclosure,                publication, dissemination, destruction, loss, or alteration of its                own                information (or information of its customers) of a similar nature,                but not                less than reasonable care. |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | A                Receiving Party may disclose Confidential Information of the Disclosing                Party to its employees, directors, attorneys, financial advisors,                contractors and agents provided that (A) such person or entity has                a need                to know the Confidential Information for purposes of performing his                or her                obligations under or with respect to this Agreement or as otherwise                naturally occurs in such person’s scope of responsibility, (B) such                disclosure is made pursuant to an obligation of confidentiality upon                such                person or entity that is no less stringent than that set forth in                this                **Section 13.1**,                and (C) such disclosure is not in violation of Law. The Receiving                Party                assumes full responsibility for the acts or omissions of any person                or                entity to whom it discloses Confidential Information of the Disclosing                Party regarding their use of such Confidential Information and must                take                commercially reasonable |
|--------|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (iv) | A                Receiving Party may disclose Confidential Information of a Disclosing                Party as required to satisfy any legal requirement of a competent                government body, provided that, promptly upon receiving any such                request,                the Receiving Party, to the extent it may legally do so, gives notice                to                the Disclosing Party of the Confidential Information to be disclosed                and                the identity of the third party requiring such disclosure prior to                the                making such disclosure in order that the Disclosing Party may interpose                an                objection to such disclosure, take action to assure confidential                handling                of the Confidential Information, or take such other action as it                deems                appropriate to protect the Confidential Information. The Receiving                Party                shall use commercially reasonable efforts to cooperate with the Disclosing                Party in its efforts to seek a protective order or other appropriate                remedy or, in the event such protective order or other remedy is                not                obtained, to obtain assurance that confidential treatment will be                accorded                such Confidential Information. |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | Unless                expressly permitted by this Agreement, neither Party shall (A) make                any                use or copies of the Confidential Information of the other Party                except as                expressly contemplated by this Agreement, (B) possess or acquire                any right                in or assert any lien against the Confidential Information of the                other                Party, (C) sell, assign, transfer, lease, encumber, or otherwise                dispose                of or disclose the Confidential Information of the other Party to                third                parties or commercially exploit, or permit a third party to commercially                exploit, such Information, or (D) refuse for any reason (including                a                default or material breach of this Agreement by the other Party)                to                promptly provide the other Party’s Confidential Information (including any                copies thereof) to the other Party if requested to do so. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vi) | Notwithstanding                the foregoing, Hercules may disclose Confidential Information relating                to                the financial or operational terms of this Agreement and/or Supplier’s                performance hereunder (e.g., applicable Service Levels and measurements                of                Supplier’s performance with respect to such Service Levels) in connection                with a benchmarking under **Section                11.8**                or                the solicitation of proposals for or the procurement of the same                or                similar services from prospective Hercules Third Party Contractors;                provided, however, Hercules may not divulge Supplier’s pricing for the                Services in connection with any such solicitation or procurement. |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vii) | Each                Party shall take all necessary steps to cause its employees comply                with                these confidentiality provisions. |
|--------|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Exclusions**.                Notwithstanding the above, **Section                13.1(b)**                shall not apply to any particular information which the receiving                Party                can demonstrate (i) is, at the time of disclosure to it, generally                available to the public other than through a breach of the Receiving                Party’s or a third party’s confidentiality obligations; (ii) after                disclosure to it, is published by the Disclosing Party or otherwise                becomes generally available to the public other than through a breach                of                the Receiving Party’s or a third party’s confidentiality obligations;                (iii) was lawfully in the possession of the Receiving Party immediately                prior to the time of disclosure to it; (iv) is received from a third                party                having a lawful right to disclose such information; or (v) is                independently developed by the Receiving Party without reference                to the                Disclosing Party’s Confidential Information. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Loss                of Confidential Information**.                Each Party shall (i) immediately notify the other Party of any possession,                use, knowledge, disclosure, or loss of such other Party’s Confidential                Information in contravention of this Agreement, (ii) promptly furnish                to                the other Party all known details and assist such other Party in                investigating and/or preventing the reoccurrence of such possession,                use,                knowledge, disclosure, or loss, (iii) cooperate with the other Party                in                any investigation or litigation deemed necessary by such other Party                to                protect its rights, and (iv) promptly use all commercially reasonable                efforts to prevent further possession, use, knowledge, disclosure,                or loss                of Confidential Information in contravention of this Agreement. Each                Party                shall bear any costs it incurs in complying with this **Section                13.1(d)**. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **No                Implied Rights**                Nothing contained in this **Section 13.1**                shall be construed as obligating a Party to disclose its Confidential                Information to the other Party, or as granting to or conferring on                a                Party, expressly or impliedly, any rights or license to any Confidential                Information of the other Party. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (f) | **Return                or Destruction of Confidential Information.**                Each Party shall securely store the other Party’s Confidential Information                until such Confidential Information is returned or destroyed as described                in this Section. Except as provided below with respect to contract                records, each Party shall destroy all documentation in any medium                that                contains, refers to, or relates to the other Party’s Confidential                Information (or the portion of such Confidential Information specified                by                the other Party) or shall return such documentation to the other                Party or                its designee, in the format and on the media prescribed by the other                Party, (i) within thirty (30) days of the expiration or termination                of                this Agreement and completion of each Party’s obligations hereunder,                including, with respect to Supplier, all periods of Termination Assistance                Services requested by Hercules, and (ii) with respect to Hercules                Confidential Information, at any time Hercules requests such Information                or, with respect to particular Confidential Information, within thirty                (30) days of the date that such Confidential Information is no longer                required by Supplier to perform its obligations under this Agreement.                Such                documentation shall include all copies of a Party’s Confidential                Information in the other Party’s possession or under the other Party’s                control. The Party returning or destroying the other Party’s Confidential                Information shall deliver to the other Party written certification                of its                compliance with this paragraph signed by an authorized representative                of                such Party. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   |   | Notwithstanding                the foregoing, either Party may retain one copy of the other Party’s                Confidential Information in its legal department as and to the extent                required to comply with applicable Laws or enforce its rights under                this                Agreement; provided that such Confidential Information shall be returned                or destroyed in accordance with this provision upon the expiration                of the                period specified in the applicable Law, the expiration of the applicable                statute of limitations and the final resolution of any pending                dispute. |
|--------|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      9.12(a)**
** **

| **13.2** | **Hercules                Data**. |
|----------|-----------------------------------|

**Section      13.2**
**Sections      13.1**
**13.3**
** **
**Section      13.1**
** **
**Section 13.2**
**Section 13.2**
** **
**Section      13.1**
**Section      13.3**
**Section      13.2**
**Section      13.3**
**Section 13.2**

|   | (a) | **Ownership                of Hercules Data**.                Hercules Data shall be and remain, as between the Parties, the property                of                Hercules and/or the relevant Eligible Recipient regardless of whether                Supplier or Hercules is in possession of the Hercules Data. Supplier                shall                not possess or assert any lien or other right against or to Hercules                Data.                Supplier shall not sell, assign, lease, or encumber Hercules Data.                Supplier shall not disclose to or allow access by third parties to                Hercules Data, unless expressly provided for in this Agreement. Supplier                shall not commercially exploit, or permit a third party to commercially                exploit, Hercules Data on behalf of Supplier or any other person                or                entity. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

* *

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (b) | Safeguarding                of Hercules Data. |
|--------|-----|-----------------------------------------------|

|   | (i) | Supplier                and Subcontractors to whom Hercules Data is provided shall maintain                a                comprehensive data security program, which shall include reasonable                and                appropriate technical, organizational and security measures against                the                destruction, loss, unauthorized access or alteration of Hercules                Data in                the possession of Supplier or such Subcontractors, and which shall                be (i)                no less rigorous than those maintained by Hercules as of the Commencement                Date (or implemented by Hercules in the future to the extent deemed                necessary by Hercules), (ii) no less rigorous than those maintained                by                Supplier for its own information of a similar nature, (iii) no less                rigorous than accepted security standards in the industry, and (iv)                adequate to meet the requirements of Hercules' privacy, security                and                records retention policies. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (A) | Subject                to **Section                15.7**,                all applicable Laws; |
|--------|-----|------------------------------------------------------------------------------------------------|

|   | (B) | Hercules                data security policy and other applicable Hercules policies set forth                in                **Schedule                T.2**; |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (C) | Hercules                Standards, including information technology, security, privacy and                record                retention policies, standards, protocols, requirements and specifications,                including Hercules' requirements for Supplier’s utilization of secure                infrastructure and data encryption methods;                and |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (D) | ISO                27001                (or its successors), as it                may be modified or replaced from time to time. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------|

**Section      9.12**

|   | (ii) | Under                no circumstances shall Supplier make any                changes                that materially                weaken any technical, organizational or security measures                in                place to safeguard Hercules Data,                or result in Supplier’s failure to meet any of the minimum standards set                forth above without Hercules' prior approval.                Under no circumstances shall Supplier or Supplier                Personnel attempt to access or allow access to Hercules Data that                is not                required for the performance of Supplier’s obligations or otherwise                permitted under this Agreement. |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Subject                to any restriction in contracts with Supplier’s other customers, Supplier                shall regularly advise Hercules of data security practices, procedures                and                safeguards in effect for other Supplier customers that, in Supplier’s                reasonable judgment, are                (1) relevant to the Services being provided under the Agreement and                (2)                exceed relevant industry standards pertaining to human                resources, payroll, procurement, accounts payable and other in-scope                services.                ** **If                requested by Hercules, Supplier shall, to the extent reasonably                practicable and subject to the Change Control Procedures, implement                such                enhanced practices, procedures, and safeguards with respect to its                provision of Services to Hercules hereunder. |
|--------|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Hercules                shall have the right to establish backup security for any Hercules                Data                and to keep backup and files for such Data in its possession if it                chooses. Supplier shall provide Hercules with downloads of Hercules                Data,                as requested by Hercules, to enable Hercules to maintain such backup                copies. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | In                the event Supplier discovers or is notified of a breach or potential                breach of security relating to Hercules Data in the possession or                control                of Supplier or its Subcontractors or Affiliates,                Supplier |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Sections      6.2(c)**

|   | (vi) | To                the extent Supplier removes Hercules Data from any media that is                taken out                of service that is under Supplier’s control, Supplier shall destroy or                securely erase such media in accordance with the Policy and Procedures                Manual. Under no circumstances shall Supplier use or re-use media                on which                Hercules Data has been stored to store data of any other customer                of                Supplier or to deliver data to a third party, including another Supplier                customer, unless such Hercules Data has been securely erased in accordance                with the Policy and Procedures Manual. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vii) | To                the extent Supplier has access to cardholder payment card information                including acct #, expiration date and 3 digit code on systems that                the                Supplier controls, Supplier shall comply with the Payment Card Industry                ("PCI") security standard dated June 30, 2005 and any later promulgated                changes to such standard. |
|--------|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **13.3** | **Personal                Data**. |
|----------|-----------------------------------|

**Sections      13.1**
**13.2**
**Article      13**
**Section 13.3**
**Section      13.3**

**Section      15.7**

|   | (i) | Supplier                shall process and store all Personal Data in (1) the United States,                (2)                the jurisdiction in which the data subject resides (or, in the case                of a                data subject residing in the European Economic Area (“EEA”), in the EEA)                or (3) the jurisdictions set forth in the Policy and Procedures Manual                and                shall not transfer, process, or maintain Hercules Data in any other                jurisdiction without the prior consent of Hercules.  |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Supplier                shall not transfer Personal Data from a country within the European                Economic Area to countries deemed by the European Union not to have                adequate protection without first ensuring that the standard contractual                clauses approved by the European Commission in Commission Decision                as the                standard contractual clauses for the transfer of personal data to                processors in third countries under Directive 95/46/EC, 2002 O.J.                L6/52                are in place between the Hercules Affiliate that is the Data Exporter                and                the Data Importer. |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Supplier                shall maintain technical, organizational and security measures to                protect                the confidentiality of Personal Data processed in the EU consistent                with                the security measures contained in this section. |
|--------|-------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | The                Parties acknowledge that, for purposes of the European Data Protection                Legislation, Supplier will act as a Data Processor in relation to                all                Personal Data it accesses under this Agreement, that Hercules is                the Data                Controller with respect to such Personal Data, and that Supplier                will act                in accordance with Hercules' instructions in relation to such Personal                Data. |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | Supplier                agrees that Supplier and Supplier Personnel will not use any Personal                Data                for any purpose other than the fulfillment of the terms and conditions                of                this Agreement. Supplier as well as its employees, agents and                Subcontractors shall not process or disseminate Personal Data to                any third                party or transfer Personal Data |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (i) | Any                Supplier Personnel who have access to Personal Data pursuant to this                Agreement to be advised of, and comply with, the terms and conditions                of                this **Section 13.3**;                and |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|  | (ii) | Any                Supplier Personnel who have access to Personal Data to be trained                regarding their handling of such Personal Data. |
|--|------|-----------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      13.3**

|   | (c) | When                interfacing with Hercules or the applicable Eligible Recipient regarding                Personal Data, Supplier shall only disclose or transmit Personal                Data to                those Hercules or Eligible Recipient employees and Hercules Third                Party                Contractors authorized by the Hercules Relationship Manager or his                or her                designee or identified in the                Policy                and Procedures Manual. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | Hercules                  shall notify Supplier of any: |
|--------|-----|---------------------------------------------------------|

|   | (i) | Limitation                    in any privacy notice used by Hercules to the extent that such                    limitation                    may affect Supplier’s use or disclosure of Personal Data;                    and |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Restriction                    on the use or disclosure of Personal Data to which Hercules agreed                    to the                    extent that such restriction may affect Supplier’s use or disclosure of                    such Personal Data. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | If                  Supplier has knowledge of any unauthorized disclosure of or access                  to                  Personal Data, Supplier shall: |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------|

|  | (i) | Expeditiously                report such unauthorized disclosure or access to Hercules, |
|--|-----|-----------------------------------------------------------------------------------------|

|   | (ii) | Mitigate,                to the extent practicable, any harmful effect of such disclosure                or access                that is known to Supplier or its agents,                and |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Cooperate                with Hercules in providing any notices regarding impermissible disclosures                caused by such disclosure or access which Hercules deems appropriate. |
|--------|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

** **

| **13.4** | **File                Access**. |
|----------|---------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **13.5** | **Hercules                Data -- Correction and Restoration** |
|----------|----------------------------------------------------------------|

|   | (a) | **Corrections**.                The correction of any errors or inaccuracies in or with respect to                Hercules Data shall be performed by the Party that has operational                responsibility for inputting such Hercules Data into the applicable                System. To the extent (i) Supplier is operationally responsible for                inputting such data, or (ii) such errors or inaccuracies are attributable                to the failure of Supplier or Supplier Personnel to comply with Supplier’s                obligations under this Agreement, Supplier shall bear the cost of                correcting such errors or                inaccuracies. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Re-running                of Corrected Data.**If                the correction of errors or inaccuracies as described above necessitates                the re-running of corrected Hercules Data and thereby results in                the usage                of additional Resource Units, Hercules shall pay the applicable Resource                Unit charge as set forth in **Schedule                J**,                unless the underlying errors or inaccuracies are attributable to                the                failure of Supplier or Supplier Personnel to comply with Supplier’s                obligations under this Agreement (including the failure of Supplier                or                Supplier Personnel to adhere to applicable processes and controls                that, if                adhered to, would have enabled Supplier or Supplier Personnel to                identify                and timely correct such errors or inaccuracies, even if caused by                Hercules), in which case Supplier shall be financially responsible                for any                additional Resource Units usage resulting from the re-running of                corrected                data. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Restoration                of Data**.                The restoration of any destroyed, lost or altered Hercules Data shall                be                performed by the Party that has operational responsibility for maintaining                the System on which such Hercules Data resides and for creating and                maintaining backup copies of such Hercules Data. To the extent (i)                Supplier is operationally responsible for performing such restoration                or                (ii) such destruction, loss or alteration is attributable to the                failure                of Supplier or Supplier Personnel to comply with Supplier’s obligations                under this Agreement, Supplier shall bear the cost of restoring such                data. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **13.6** | **Survival** |
|----------|--------------|

**Sections      13.1 **
**Article      13**

| **14** | **OWNERSHIP                OF MATERIALS** |
|--------|-------------------------------------------|

| **14.1** | **Hercules                Owned Materials**. |
|----------|----------------------------------------------|

|   | (a) | **Ownership                of Hercules Owned Materials**.                For purposes of this Agreement, Hercules shall be the sole and exclusive                owner of (i) all intellectual property, Software and other Materials                owned                by Hercules or the Eligible Recipients as of the Effective Date,                including                Hercules Owned Software and other Materials owned by Hercules and                the                Eligible Recipients, (ii) all enhancements and Derivative Works of                such                intellectual property, Software and Materials, including all United                States                and foreign patent, copyright and other intellectual property rights                in                such Materials, and (iii) certain Developed Materials, as provided                in                **Section                14.2**                (collectively, “**Hercules                Owned Materials**”). |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **License                to Hercules Owned Materials**.                As of the Commencement Date, Hercules hereby grants Supplier and,                to the                extent necessary for Supplier to provide the Services, to Subcontractors                designated by Supplier that sign a written agreement to be bound                by all of                the terms contained herein applicable to such Materials (such agreement                shall be agreed to by the Parties and shall include the terms specified                in                this Section as well as those pertaining to the ownership of such                Materials and any Derivative Works developed by the Parties, the                scope and                term of the license, the restrictions on the use of such Materials,                the                obligations of |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      4.3(b)(8)**

|   | (c) | **License** **to                Hercules Third Party Materials**.                Subject to Supplier having obtained any Required Consents, Hercules                hereby                grants to Supplier, for the sole purpose of performing the Services                and                solely to the extent of Hercules' underlying rights, the same rights                of                access and use as Hercules possesses under the applicable software                licenses with respect to Hercules licensed Third Party Materials.                Hercules                also shall grant such rights to Subcontractors designated by Supplier                if                and to the extent necessary for Supplier to provide the Services;                provided                that, Supplier shall pay all fees, costs and expenses associated                with the                granting of such rights to such Subcontractors. Supplier and its                Subcontractors shall comply with the duties, including use restrictions                and nondisclosure obligations, imposed on Hercules by such licenses.                In                addition, each Subcontractor shall sign a written agreement to be                bound by                terms consistent with the terms contained herein applicable to such                Third                Party Materials and shall include the terms specified in this Section                as                well as those pertaining to the ownership of such Materials and any                Developed Materials, the scope and term of the license, the restrictions                on the use of such Materials, and the obligations of confidentiality.                Except as otherwise requested or approved by Hercules (or the relevant                licensor), Supplier and its Subcontractors shall cease all use of                such                Third Party Materials upon the end of the Term and the completion                of any                Termination Assistance Services requested by Hercules pursuant to                **Section                4.3(b)(8)**.                THE                HERCULES LICENSED THIRD PARTY MATERIALS ARE PROVIDED BY HERCULES                TO                SUPPLIER AND ITS SUBCONTRACTORS ON AN AS-IS, WHERE-IS BASIS. HERCULES                EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES, EXPRESSED                OR                IMPLIED, AS TO SUCH HERCULES LICENSED THIRD PARTY MATERIALS, OR THE                CONDITION OR SUITABILITY OF SUCH MATERIALS FOR USE BY SUPPLIER OR                ITS                SUBCONTRACTORS TO PROVIDE THE SERVICES, INCLUDING WARRANTIES OF                NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR                PURPOSE. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **14.2** | **Developed                Materials**. |
|----------|-----------------------------------------|

|   | (a) | **Ownership                by Hercules**.                Unless otherwise agreed by the Parties and except as provided in                **Section                14.2(c)**,                all Developed Materials shall be owned solely by Hercules and considered                to be works made for hire (as that term is used in Section 101 of                the                United States Copyright Act, 17 U.S.C. § 101, or in analogous provisions                of other applicable Laws) and owned by Hercules. If any such Developed                Materials may not be considered a work made for hire under applicable                Law,                Supplier hereby irrevocably assigns, and shall assign, to Hercules                in                perpetuity without further consideration, all of Supplier’s worldwide                rights, title and interest in and to such Developed Materials, including                United States and foreign intellectual property rights. Supplier                acknowledges that Hercules and the successors and assigns of Hercules                shall have the right to obtain and hold in their own name any intellectual                property rights in and to such Developed Materials. Supplier                agrees |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      14.2(a)**
**Section      14.1(b)**

|   | (b) | **Source                Code and Documentation**.                Supplier shall, promptly as it is developed by Supplier, provide                Hercules                with the source code and object code and documentation for all Hercules                owned Developed Materials and any other Hercules-specific Materials                used                by Supplier. Such source code and documentation shall be sufficient                to                allow a reasonably knowledgeable and experienced programmer to maintain                and support such Materials and the user documentation for such Materials                shall accurately describe in terms understandable by a typical end                user                the functions and features of such Materials and the procedures for                exercising such functions and                features. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Supplier                Owned Developed Materials**.                Notwithstanding **Section                14.2(a)**,                Developed Materials that are Derivative Works of Supplier Owned Materials                shall be owned by Supplier. Supplier hereby grants to Hercules a                worldwide, perpetual, irrevocable, non-exclusive, fully paid-up license,                with the right to grant sublicenses, to use, execute, reproduce,                display,                perform, modify, enhance, distribute and create Derivative Works                of such                Supplier owned Developed Materials for the benefit and use of Hercules,                Hercules Affiliates and the Eligible                Recipients. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Third                Party Materials.**                The ownership of Derivative Works of Third Party Materials created                in                connection with the Services shall, as between Supplier and Hercules,                be                considered Developed Materials owned by the Party that is the licensee                of                such Third Party Materials. For purposes of the foregoing, Supplier                shall                be deemed the licensee of Third Party Materials licensed by its                Subcontractors or Affiliates and Hercules shall be deemed the licensee                of                Third Party Materials licensed by Hercules Affiliates or any Eligible                Recipient. Each Party acknowledges and agrees that its ownership                of such                Derivative Works may be subject to or limited by the terms of the                underlying agreement with the owner of the underlying Third Party                Materials; provided, that if a Derivative Work is to be made of Third                Party Materials provided by Supplier, Supplier shall notify Hercules                in                advance and obtain Hercules' consent prior to proceeding with such                Derivative Work if the terms of any such agreement will preclude                or limit,                as applicable, Hercules' license rights in and to such Derivative                Work as                contemplated in **Sections                14.3**                and **14.6**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Disclosure                by Supplier of Developed Materials**.                Supplier shall promptly disclose in writing to Hercules each Developed                Material that is developed in connection with the Services. With                respect                to each disclosure, Supplier shall indicate the features or concepts                that                it believes to be new or different. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Waiver                of Moral Rights**.                To the extent permitted by law, Supplier hereby waives any moral                rights in                the Hercules owned Developed Materials, such as the right to be named                as                author, the right to modify, the right to prevent mutilation and                the right                to prevent commercial exploitation, whether arising under the Berne                Convention or otherwise. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **14.3** | **Supplier                Owned Materials**. |
|----------|----------------------------------------------|

|   | (a) | **Ownership                of Supplier Owned Materials**.                Supplier shall be the sole and exclusive owner of the (i) intellectual                property, Software and Materials lawfully owned by it prior to the                Commencement Date, (ii) intellectual property, Software and Materials                acquired by Supplier on or after the Commencement Date, other than                acquisitions for Hercules or an Eligible Recipient in connection                with the                performance of the Services, (iii) Developed Materials that are Derivative                Works of Supplier owned intellectual property, Software and Materials                created by or for Supplier as provided in **Section                14.2(c)**,                (iv) intellectual property, Software and Materials developed by or                on                behalf of Supplier other than in the course of the performance of                its                obligations under this Agreement or in connection with the use of                any                Hercules Data or Hercules Owned Materials, including all United States                and                intellectual property rights in such Materials (“**Supplier                Owned Materials**”). |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **License                to Supplier Owned Materials**.                As of the Commencement Date, Supplier hereby grants to Hercules and                the                Eligible Recipients, at no additional charge, a world-wide non-exclusive,                royalty-free right and |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      14.6**

|   | (c) | **Embedded                Materials**.                To the extent that Supplier Owned Materials are embedded in any Developed                Materials owned by Hercules pursuant to **Section                14.2(a)**                and **(b)**,                Supplier shall not be deemed to have assigned its intellectual property                rights in such Supplier Owned Materials to Hercules, but Supplier                hereby                grants to Hercules and the Eligible Recipients a worldwide, perpetual,                irrevocable, non-exclusive, fully paid-up license, with the right                to grant                sublicenses, to use, execute, reproduce, display, perform, modify,                enhance, distribute and create Derivative Works of such Supplier                Owned                Materials (including all modifications, replacements, Upgrades,                enhancements, methodologies, tools, documentation, materials and                media                related thereto) for the benefit of Hercules, the Eligible Recipients                and                their respective Affiliates for so long as such Supplier Owned Materials                remain embedded in such Developed Materials and are not separately                commercially exploited. Following the expiration or termination of                the                Term and the termination of the Service(s) for which such Materials                were                used, Supplier shall, at Hercules' request, provide Upgrades, maintenance,                support and other such services for such embedded Supplier Owned                Materials                on Supplier’s then-current standard terms and conditions in accordance                with **Section                14.6(b)**.                If there are no then-current standard terms and conditions applicable                to                such embedded Supplier Owned Materials, Supplier shall provide Upgrades,                maintenance, support and other such services on reasonable terms                and                conditions agreeable to both Parties failing which Supplier shall                provide                Hercules the source code and object code for such Supplier Owned                Materials, in accordance with **Section                14.6(b)**,                if needed for the effective use, maintenance and/or support of such                Developed Materials by Hercules. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **License                to Supplier Third Party Materials**.                Unless Hercules otherwise agrees prior to Supplier’s first use of such                Third Party Materials (and such agreement is reflected in **Schedule                U**),                Supplier hereby grants to Hercules and the Eligible Recipients the                rights                specified below with respect to Third Party Materials that are used                by                Supplier or its Affiliates or Subcontractors in providing the Services                and                that are either licensed by Supplier or its Affiliates or Subcontractors                or for which Supplier is financially responsible under this Agreement.                As                of the Commencement Date and subject to Supplier having obtained                any                Required Consents with respect to such Third Party Materials, Supplier                hereby grants to Hercules and the Eligible Recipients, at no additional                charge, a non-exclusive, royalty-free right and license, with the                right to                grant sublicenses, to access and/or use the Third Party Materials                as to                which Supplier holds the license or for which Supplier is financially                responsible under this Agreement (including all modifications,                substitutions, Upgrades, enhancements, methodologies, tools,                documentation, materials and media related thereto), during the Term                and                any Termination Assistance Services period, for the benefit and use                of                Hercules, the Eligible Recipients and their respective Affiliates,                (i)                receive the full benefit of the Services provided by Supplier, (ii)                perform or have performed ITO services, (iii) monitor, access, interface                with or use the Materials and Software then being used by Supplier                and                (iv) perform or have performed ancillary services and functions,                including                related information technology services and functions. The rights                and                obligations of Hercules, the Eligible Recipients and Hercules Third                Party                Contractors with respect to such Supplier licensed Third Party Materials                following the expiration or termination of the Agreement or termination                of                any Service are set forth in **Section                14.6**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **14.4** | **Other                Materials**. |
|----------|-------------------------------------|

**Article      14**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **14.5** | **General                Rights.** |
|----------|------------------------------------|

|   | (a) | **Copyright                Legends**.                Each Party agrees to reproduce copyright legends which appear on                any                portion of the Materials which may be owned by the other Party or                third                parties. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Residuals.**                Nothing in this Agreement shall restrict any employee or representative                of                a Party from using ideas, concepts, practices, learning or know-how                relating generally to the performance of ITO services that are retained                in                the unaided memory of such employee or representative after performing                the                obligations of such Party under this Agreement, except to the extent                that                such use infringes upon any patent, copyright or other intellectual                property right of a Party or its Affiliates (or, in the case of Supplier,                any Eligible Recipient); provided, however, that this **Section                14.5(b)**                shall not (i) be deemed to limit either Party’s obligations under this                Agreement with respect to the disclosure or use of Confidential                Information, or (ii) operate or be construed as permitting an employee                or                representative of Supplier to disclose, publish, disseminate or use                (a)                the source of any Confidential Information of Hercules or an Eligible                Recipient, (b) any financial, statistical or personnel information                of                Hercules or an Eligible Recipient, or (c) the business plans of Hercules                or the Eligible Recipients.* *An                individual’s memory is unaided if the individual has not intentionally                memorized the Confidential Information for the purpose of retaining                and                subsequently using or disclosing it and does not identify the information                as Confidential Information upon recollection. For avoidance of doubt,                the                foregoing would not permit Supplier Personnel to use Confidential                Information of Hercules or an Eligible Recipient (other than ideas,                concepts, practices, learning and know-how relating generally to                the                performance of ITO services) for any purpose other than the provision                of                Services under this Agreement.** ** |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **No                Implied Licenses**.                Except as expressly specified in this Agreement, nothing in this                Agreement                shall be deemed to grant to one Party, by implication, estoppel or                otherwise, license rights, ownership rights or any other intellectual                property rights in any Materials owned by the other Party or any                Affiliate                of the other Party (or, in the case of Supplier, any Eligible                Recipient). |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Incorporated****Materials**.                Should either Party incorporate into Developed Materials any intellectual                property subject to third party patent, copyright or license rights,                any                ownership or license rights granted herein with respect to such Materials                shall be limited by and subject to any such patents, copyrights or                license                rights; provided that, prior to incorporating any such intellectual                property in any Materials, the Party incorporating such intellectual                property in the Materials has disclosed this fact and obtained the                prior                approval of the other Party. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **14.6** | **Hercules                Rights Upon Expiration or Termination of Agreement**. |
|----------|---------------------------------------------------------------------------------|

|   | (a) | **Hercules                Owned Materials and Developed Materials**.                With respect to Hercules Owned Materials (including Hercules owned                Developed Materials), Supplier shall, at no cost to                Hercules: |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Deliver                to Hercules all Hercules Owned Materials and all copies thereof in                the                format and medium in use by Supplier in connection with the Services                as of                the date of such expiration or termination;                and |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Following                confirmation by Hercules that the copies of the Hercules Owned Materials                delivered by Supplier are acceptable and the completion by Supplier                of any                Termination Assistance Services for which such Materials are required,                destroy or securely erase all other copies of such Materials then                in                Supplier’s possession and cease using such Materials and any information                contained therein for any purpose. |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Supplier                Owned Materials**.                With respect to Materials owned by Supplier, Supplier Affiliates                or                (subject to **Section                6.4(c)**)                Subcontractors and used by them to provide the Services (and any                modifications, substitutions, Upgrades, enhancements, methodologies,                tools, documentation, materials and media related                thereto): |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (i) | Unless                Hercules otherwise agrees prior to Supplier’s first use of such Supplier                Owned Material in the performance of the Services, Supplier hereby                grants                to Hercules and the Eligible Recipients (or, at Hercules' election,                to                their designee(s)) a worldwide, perpetual, non-exclusive,                non-transferable, irrevocable, fully paid-up license to use, execute,                reproduce, display, perform, modify, enhance, distribute and create                Derivative Works and to permit a third party to use, execute, reproduce,                display, perform, modify, enhance, distribute and create Derivative                Works                of each such Supplier Owned Material for the benefit of Hercules,                Hercules                Affiliates and the Eligible Recipients upon the expiration or termination                of the Term; |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Supplier                shall deliver to Hercules and the Eligible Recipients (or, at Hercules'                election, to their designee(s)) (A) a copy of such Supplier Owned                Materials and related documentation, (B) the source code and object                code                for such Supplier Owned Materials to the extent such code is reasonably                necessary to permit them to use such Supplier Owned Materials, (C)                the                source code and the object code for Supplier Owned Materials that                are not                commercial off-the-shelf products, and (D) the source code and object                code                for Supplier Owned Materials that are commercial off-the-shelf products                if                Supplier does not offer or provide upgrades, maintenance, support                and                other services for such Materials as provided in **Section                14.6(b)(iii)**;                and |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Supplier                shall offer to provide to Hercules and the Eligible Recipients (or,                at                Hercules' election, to their designee(s)) Upgrades, maintenance,                support                and other services for commercial off-the-shelf Materials on Supplier’s                then-current standard terms and conditions for such                services. |
|--------|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Third                Party Materials**.                Unless Hercules otherwise agrees in advance in accordance with                **Section                6.4(c)**,                with respect to Third Party Materials licensed by Supplier or Supplier                Affiliates or Subcontractors and used by them to provide the Services,                Supplier hereby grants to Hercules and the Eligible Recipients (or,                at                Hercules' election, to their designee(s)) a sublicense (with the                right to                grant sublicenses) offering the same rights and warranties with respect                to                such Third Party Materials available to Supplier (or Supplier Affiliates                or Subcontractors), on the same terms and conditions, for the benefit                and                use of Hercules, Hercules Affiliates and the Eligible Recipients                upon the                expiration or termination of the Term; provided that, during the                Termination Assistance Services period, Supplier may, with Hercules'                approval, substitute one of the following for such                sublicense: |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | the                assignment to Hercules and the Eligible Recipients (or, at Hercules'                election, to their designee(s)) of the underlying license for such                Third                Party Materials; or |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | the                procurement for Hercules and the Eligible Recipients (or, at Hercules'                election, to their designee(s)) of a new license (with terms at least                as                favorable as those in the license held by Supplier or its Affiliates                or                Subcontractors and with the right to grant sublicenses) to such Third                Party Materials for the benefit or use of Hercules, Hercules Affiliates                and the Eligible Recipients. |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      6.4(c)**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      14.6(c**

| **15** | **REPRESENTATIONS,                WARRANTIES AND COVENANTS** |
|--------|--------------------------------------------------------------|

| **15.1** | **Work                Standards**. |
|----------|------------------------------------|

| **15.2** | **Software**. |
|----------|---------------|

|   | (a) | **Ownership                and Use**.                Supplier represents, warrants and covenants that it is either the                owner                of, or authorized to use, any and all Software provided and used                by                Supplier in providing the Services. As to any such Software that                Supplier                does not own but is authorized to use, Supplier shall advise Hercules                as                to the ownership and extent of Supplier’s rights with regard to such                Software to the extent any limitation in such rights would impair                Supplier’s performance of its obligations under this                Agreement. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Performance**.                Supplier represents, warrants and covenants that any Supplier Owned                Software will perform in conformance with its Specifications and                will                provide the functions and features and operate in the manner described                therein. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Developed                Materials Compliance**.                Supplier warrants and covenants that, during the ninety (90) days                immediately following Acceptance (the "**Warranty                Period**"),                each Developed Material will be free from material errors in operation                and                performance, will Comply with the applicable documentation and the                Specifications in all material respects and will provide the functions                and                features and operate in the manner described in this Agreement or                otherwise agreed by the Parties. Supplier shall correct any failure                to                Comply at no additional charge to Hercules and shall use commercially                reasonable efforts to do so as expeditiously as possible. In the                event                that Supplier fails or is unable to repair or replace such nonconforming                Developed Material, Hercules shall, in addition to any and all other                remedies available to it hereunder, be entitled to obtain from Supplier                a                copy of the source code and/or object code to such Developed                Material. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (d) | **Nonconformity                of****Supplier                Owned Software**.                In the event that Supplier Owned Software (excluding Supplier owned                Developed Materials, which are addressed in **Section                15.2(c)**)                does not conform to the Specifications and criteria set forth in                this                Agreement, and/or materially adversely affects the Services provided                hereunder, Supplier shall expeditiously repair such Software or replace                such Software with conforming Software. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **15.3** | **Non-Infringement**. |
|----------|-----------------------|

|   | (a) | **Performance                of Responsibilities**.                Except as otherwise provided in this Agreement, each Party represents,                warrants and covenants that it shall perform its responsibilities                under                this Agreement in a manner that does not infringe, or constitute                an                infringement or misappropriation of, any patent, copyright, trademark,                trade secret or other proprietary or privacy rights of any third                party;                provided, however, that the performing Party shall not have any obligation                or liability to the extent any infringement or misappropriation is                caused                by (i) modifications made by the other Party or its contractors or                subcontractors, without the knowledge or approval of the performing                Party,                (ii) the other Party’s combination of the performing Party’s work product                or Materials with items not furnished, specified or reasonably anticipated                by the performing Party or contemplated by this Agreement, (iii)                a breach                of this Agreement by the other Party, (iv) the failure of the other                Party                to use corrections or modifications provided by the performing Party                offering equivalent features and functionality, or (v) Third Party                Software, except to the extent that such infringement or misappropriation                arises from the failure of the performing Party to obtain the necessary                licenses or Required Consents or to abide by the limitations of the                applicable Third Party Software licenses. Each Party further represents,                warrants and covenants that it will not use or create materials in                connection with the Services which are libelous, defamatory or                obscene. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Third                Party Software Indemnification**.                In addition, with respect to Third Party Software provided by Supplier                pursuant to this Agreement, Supplier covenants that it shall use                best                efforts to obtain and provide intellectual property indemnification                for                Hercules and the Eligible Recipients (or obtain intellectual property                indemnification for itself and enforce such indemnification on behalf                of                Hercules and the Eligible Recipients) from the suppliers of such                Software.                Unless otherwise approved in advance by Hercules, such indemnification                shall be (i) comparable to the intellectual property indemnification                provided by Supplier to Hercules and the Eligible Recipients under                this                Agreement, or (ii) the best indemnification available in the industry                for                the same or substantially similar types of software products. If                Supplier                cannot obtain such intellectual property indemnification from the                supplier                of such Software, Supplier shall so notify Hercules. Unless otherwise                approved in advance by Hercules, Supplier shall either (i) not provide                or                use such Third Party Software under this Agreement, or (ii) agree                to                indemnify Hercules, the Eligible Recipients, and other indemnitees                under                this Agreement as if such Third Party Software were Supplier Owned                Materials. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **15.4** | **Authorization**. |
|----------|--------------------|

|   | (a) | **Corporate                Existence**.                It is a corporation duly incorporated, validly existing and in good                standing under the Laws of its State of                incorporation; |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Corporate                Power and Authority**.                It has the requisite corporate power and authority to execute, deliver                and                perform its obligations under this Agreement; |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Legal                Authority**.                It has obtained all licenses, authorizations, approvals, consents                or                permits required to perform its obligations under this Agreement                under all                applicable federal, state or local laws and under all applicable                rules and                regulations of all authorities having jurisdiction over the Services,                except to the extent the failure to obtain any such license,                authorizations, approvals, consents or permits is, in the aggregate,                immaterial; |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Due                Authorization**.                The execution, delivery and performance of this Agreement and the                consummation of the transactions contemplated by this Agreement have                been                duly authorized by the requisite corporate action on the part of                such                Party; and |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (e) | **No                Violation or Conflict**.                The execution, delivery, and performance of this Agreement shall                not                constitute a violation of any judgment, order, or decree; a material                default under any material contract by which it or any of its material                assets are bound; or an event that would, with notice or lapse of                time, or                both, constitute such a default. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **15.5** | **Inducements;                Hercules Business Practices                Policy.** |
|----------|------------------------------------------------------------------------------------|

|   | (a) | **Inducements**.                Supplier represents, warrants and covenants that it has not given                and will                not give commissions, payments, kickbacks, lavish or extensive                entertainment, or other inducements of more than minimal value (as                defined                in the Hercules Business Practices Policy) to any employee or agent                of                Hercules in connection with this Agreement. Supplier also represents,                warrants and covenants that, to the best of its knowledge, no officer,                director, employee, agent or representative of Supplier has given                any such                payments, gifts, entertainment or other thing of value to any employee                or                agent of Hercules. Supplier also acknowledges that the giving of                any such                payments, gifts, entertainment, or other thing of value is strictly                in                violation of Hercules policy on conflicts of interest, and may result                in                the cancellation of this Agreement and other existing and future                contracts                between the Parties. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Hercules                Business Practices Policy**.                Supplier represents, warrants and covenants that, in the performance                of                the Services and its other contractual obligations hereunder, it                shall                comply with the Hercules Business Practices Policy, as set forth                in                **Attachment                T.3**,                as such Business Practices Policy may be reasonably modified from                time to                time. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **15.6** | **Disabling                Code**. |
|----------|------------------------------------|

| **15.7** | **Compliance                with Laws**. |
|----------|------------------------------------------|

|   | (a) | **Compliance                by Supplier**.                Subject to **Section                15.7(b), (e), (f)**                and **(g)**,                Supplier represents, warrants and covenants that, with respect to                the                provision of the Services and the performance of any of its other                legal                and contractual obligations hereunder, it is and shall be in compliance                with all applicable Laws on the Commencement Date and shall remain                in                compliance with such Laws for the Term and any Termination Assistance                Services period, including identifying and procuring applicable permits,                certificates, approvals and inspections required under such Laws.                If a                charge of non-compliance by Supplier with any such Laws occurs, Supplier                shall promptly notify Hercules of such                charge. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Compliance                by Hercules**.                Subject to **Section                15.7(a), (e)**                and **(f)**,                Hercules represents and warrants that, with respect to the performance                by                Hercules and the Eligible Recipients of Hercules' legal and contractual                obligations under this Agreement, it is and shall be in compliance                in all                material respects with all applicable Laws for the entire Term of                the                Agreement. If a written charge of non-compliance by Hercules with                any such                Laws occurs, Hercules shall promptly notify Supplier of such                charge. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Compliance                Data and Reports**.                At no additional charge, Supplier shall provide Hercules with data                and                reports in Supplier’s possession necessary for Hercules to comply with,                all Laws applicable to the                Services. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Software,                Equipment, Systems and Materials Compliance**.                Supplier covenants that the Software, Equipment, Systems and Materials                owned, provided or used by Supplier in providing the Services are                in |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (e) | **Notice                of Laws**.                Supplier shall notify Hercules of any Laws and changes in Laws applicable                to Supplier as a provider of ITO services and other in-scope services,                including those Laws applicable to the employment of Supplier Personnel                and the provision of Services from jurisdictions in which Supplier                Facilities are located (**“Supplier                Laws”**).                The definition of Supplier Laws also shall include Laws applicable                to (i)                the technical, organizational and security measures associated with                safeguarding Personal Data to be implemented and maintained by Supplier                and at Supplier Facilities, (ii) restrictions or prohibitions on                the use                or disclosure of Personal Data made available to Supplier under this                Agreement, and (iii) the United States, United Kingdom, Netherlands                and/or                Belgium that could                have a material adverse impact on the ability of Hercules and/or                the                Eligible recipients to receive the benefit of the Services*** ***(collectively,                **“Supplier                Laws”**).                Hercules shall notify Supplier of any other Laws and any changes                in such                other Laws applicable to the provision or receipt of the Services                (collectively, “**Hercules                Laws**”). |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Interpretation                of Laws or Changes in Laws**.                Hercules shall be responsible, with Supplier’s cooperation and assistance,                for interpreting Hercules Laws or changes in Hercules Laws and for                identifying the impact of such Hercules Laws or changes in Hercules                Laws                on Supplier’s performance and Hercules' and/or the Eligible Recipients'                receipt and use of the Services. Supplier shall be responsible, with                Hercules' cooperation and assistance, for interpreting Supplier Laws                or                changes in Supplier Laws and for identifying the impact of such Supplier                Laws or changes in Supplier Laws on Supplier’s performance and Hercules'                and/or the Eligible Recipients' receipt and use of the Services.                To the                extent the impact of any Supplier Law or change in Supplier Law cannot                be                readily identified by Supplier, the Parties shall cooperate in                interpreting such Law or change in Law and shall seek in good faith                to                identify and agree upon the impact on Supplier’s performance and Hercules'                and/or the Eligible Recipients' receipt and use of the Services.                If the                Parties are unable to agree upon such impact, Hercules shall retain                the                right, in its sole discretion, to interpret such Supplier Law or                change in                Supplier Law and determine its impact if and to the extent such Supplier                Law or change in Supplier Law could impact the Services to be provided                by                Supplier or Hercules' and/or the Eligible Recipients' receipt and                use of                such Services and Supplier shall retain the right, in its reasonable                discretion, to interpret such Supplier Law or change in Supplier                Law if                and to the extent such Supplier Law or change in Supplier Law could                impact                matters internal to Supplier (such as wages/salaries, employee benefits,                occupational safety and health, etc.), but not the Services to be                provided                by Supplier or Hercules' and/or the Eligible Recipients' receipt                and use                of such Services. In addition, if Supplier reasonably concludes,                after due                inquiry, that the compliance obligations associated with any such                Supplier                Law or change in Supplier Law are unclear or that there is more than                one                reasonable approach to achieving compliance, Supplier may escalate                the                issue to Hercules for a final                decision. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Implementation                of Changes in Laws**.                In the event of any changes in Laws (including Hercules Laws to the                extent                Supplier receives notice of such Hercules Laws from Hercules or as                otherwise provided in **Section** |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**15.7(e)**

|   | (h) | **Export                Control.**                The Parties acknowledge that certain Software and technical data                to be                provided hereunder and certain transactions hereunder may be subject                to                export controls under the laws and regulations of the United States,                the                European Union, the United Nations and other jurisdictions. No Party                shall                export or re-export any such items or any direct product thereof                or                undertake any transaction or service in violation of any such laws                or                regulations. To the extent within Supplier’s control, Supplier shall be                responsible for, and shall coordinate and oversee, compliance with                such                export laws in respect of such items exported or imported                hereunder.. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | **Responsibility**.                Subject to **Section                15.7(e)**,                Supplier shall be responsible for any Losses imposed on Supplier,                Hercules                or the Eligible Recipients resulting from any failure of Supplier                or its                Subcontractors or third party product or service providers to comply                with                applicable Laws or respond in a timely manner to changes in such                Laws,                unless and to the extent such failure directly results from the sole                acts                or omissions of Hercules, an Eligible Recipient or a Hercules Third                Party                Contractor in contravention of Hercules' obligations under this                Agreement. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (j) | **Assistance                to Hercules**.                As part of the Services and on an ongoing basis, Supplier shall assist                Hercules and the Eligible Recipients as they may reasonably require                in                their efforts to comply with applicable Laws (including any changes                to                Laws) not applicable to Supplier or related to the                Services. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **15.8** | **Interoperability** |
|----------|----------------------|

| **15.9** | **Disclaimer.** |
|----------|-----------------|

*** ***

| **16** | **INSURANCE                AND RISK OF LOSS** |
|--------|-----------------------------------------------|

| **16.1** | **Insurance.**  |
|----------|----------------------|

|   | (a) | **Requirements**.                Supplier agrees to keep in full force and effect and maintain at                its sole                cost and expense the following policies of insurance with the specified                minimum limits of liability during the term of this                Agreement: |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Workers’                Compensation, Employer’s Liability, and comparable Insurance covering                employees for occupational illnesses and injuries in full compliance                with                the applicable Laws of the state and/or country in which the work                is to be                performed or the country of hire (whichever is applicable). |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | The                limits of liability of Workers’ Compensation, Employers’ Liability and                comparable Insurance shall be not less than the limits required by                applicable Law. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (ii) | In                addition, in the United States the limits of liability of Employer’s                Liability Insurance shall be minimum limits of $1 million per employee                by                accident/$1 million per employee by disease (or, if higher, the limits                required by applicable Law). The Parties acknowledge and agree that                Employer's Liability Insurance is not available in all jurisdictions                outside the United States and that Supplier is relieved of its obligation                to provide such coverage in such jurisdictions. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Commercial                General Liability Insurance (including coverage for Contractual Liability                assumed by Supplier under this Agreement, Premises-Operations, Completed                Operations—Products, and Independent Contractors) providing coverage for                bodily injury, personal injury, advertising injury and property damage                with combined single limits of not less than $5 million per                occurrence. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Commercial                Business Automobile Liability Insurance including coverage for all                owned,                non-owned, leased, and hired vehicles providing coverage for bodily                injury                and property damage liability with combined single limits of not                less than                $5 million per occurrence. The Parties acknowledge and agree that                Commercial Business Automobile Liability Insurance is not available                in all                jurisdictions outside the United States and that Supplier is relieved                of                its obligation to provide such coverage in such                jurisdictions. |
|--------|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Professional                Liability (also known as Errors and Omissions Liability) Insurance,                including technology errors and omissions coverage, covering acts,                errors                and omissions arising out of Supplier’s operations or Services in an                amount not less than $8 million per claim, which                may be satisfied in combination with its Umbrella / Excess Liability                Insurance coverage.                Supplier shall continue to purchase such coverage for a period of                at least                two (2) years from the termination or expiration of this                Agreement |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | Comprehensive                Crime Insurance, including employee dishonesty and computer fraud                coverage                and a third party extension, covering losses arising out of or in                connection with any fraudulent or dishonest acts committed by Supplier                employees, acting alone or with others, in an amount not less than                $5                million per occurrence. Supplier shall continue to purchase such                coverage                for a period of at least two (2) year from the termination or expiration                of this Agreement |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vi) | All                Risk Property Damage and Business Interruption Insurance covering                all                assets owned or leased by Supplier, for the replacement value of                such                assets and for the actual business loss sustained and extra expenses                incurred during any interruption of Supplier’s business that is related to                or connected with insured property damage. |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Sections      16.1(b) and (c)**

|   | (b) | **Approved                Companies**.                All such insurance shall be procured with reputable insurance companies                and in such form as is usual and customary to Supplier’s business. Such                insurance companies shall maintain a rating at least “A” and be at least a                Financial Size Category VIII as both criteria are defined in the                most                current publication of **Best’s                Policyholder Guide**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Endorsements**.                Supplier’s insurance policies as required herein under **Section                16.1(a)(ii)**                and **(iii)**,                including any umbrella/excess liability policies, shall name Hercules,                Hercules Affiliates and Eligible Recipients and their respective                officers,                directors and employees as Additional Insureds for any and all liability                arising at any time in connection with Supplier’s or Supplier Personnel’s                performance under this Agreement. The Supplier insurance policies                required                under **Section                16.1(a)(iv)**                and **(v)**                shall name Hercules, Hercules Affiliates and Eligible Recipients                and their                respective officers, directors and employees as loss payees for any                and                all liability arising at any time in connection with Supplier’s or                Supplier Personnel’s performance under this Agreement. All insurance                required under this **Section                16.1**                shall be primary and non-contributing insurance and any other valid                insurance existing for Hercules' benefit shall be excess of such                primary                insurance. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (d) | **Certificates**.                Supplier shall provide Hercules with certificates of insurance evidencing                compliance with this **Article                16**** **(including                evidence of renewal of insurance) signed by authorized representatives                of                the respective carriers within thirty (30) days after the Effective                Date                and thereafter, for each year this Agreement is in effect. Each                certificate of insurance shall provide that the issuing company shall                not                cancel, reduce, or otherwise materially alter the insurance afforded                under                the above policies unless notice of such cancellation, reduction                or                material alteration has been provided at least thirty (30) days in                advance                to Hercules in accordance with **Section                21.3(a)**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **No                Implied Limitation**.                The obligation of Supplier and its Affiliates to provide the insurance                specified herein shall not limit in any way any obligation or liability                of                Supplier provided elsewhere in this Agreement. The rights of Hercules                and                its subsidiaries, Affiliates and Eligible Recipients to insurance                coverage                under policies issued to or for the benefit of one or more of them                are                independent of this Agreement shall not be limited by this                Agreement. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Insurance                Subrogation**.** **With                respect to insurance coverage to be provided by Supplier pursuant                to this                **Section                16.1(a)(i), (ii), (iii), and (vi)**,                the insurance policies shall provide that the insurance companies                waive                all rights of subrogation against Supplier, Hercules, the Eligible                Recipients and their respective Affiliates, officers, directors and                employees. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **16.2** | **Risk                of Loss**. |
|----------|----------------------------------|

|   | (a) | **General.**                Supplier and Hercules each shall be responsible for any damage,                destruction, loss, theft or governmental taking of their respective                tangible property or real property (whether owned or leased) and                each                Party agrees to look only to its own insuring arrangements (if any)                with                respect to such damage, destruction, loss, theft, or governmental                taking.                Each Party shall promptly notify the other Party of any damage (except                normal wear and tear), destruction, loss, theft, or governmental                taking of                such other Party’s tangible property or real property (whether owned or                leased) and cooperate with such other Party in seeking to recover                for such                damage or loss. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Waiver.**                Supplier and Hercules hereby waive, on behalf of themselves and shall                cause their respective insurers to issue appropriate waivers of                subrogation rights for, any claims that either may have against the                other                for loss or damage resulting from perils covered by the All Risk                Property                Damage and Business Interruption Insurance. It is understood that                this                waiver is intended to extend to all such loss or damage whether or                not the                same is caused by the fault or neglect of either Supplier or Hercules                and                whether or not insurance is in force. If required by policy conditions,                each party shall secure from its property insurer a waiver of subrogation                endorsement to its policy, and deliver a copy of such endorsement                to the                other party to this Agreement if requested.. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **17** | **INDEMNITIES** |
|--------|-----------------|

| **17.1** | **Indemnity                by Supplier**. |
|----------|-------------------------------------------|

|   | (a) | **Representations,                Warranties and Covenants**.                Supplier’s breach of any of the representations, warranties and covenants                set forth herein. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Reserved**. |
|--------|-----|---------------|

|   | (c) | **Licenses,                Leases and Contracts**.                Supplier’s failure to observe or perform any duties or obligations to be                observed or performed on or after the Commencement Date by Supplier                under                Third Party Software licenses, Equipment leases or Third Party Contracts                used by Supplier to provide the Services or for which Supplier has                assumed                financial or operational responsibility under this                Agreement. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (d) | **Hercules                Data or Confidential Information**.                Supplier’s breach of its obligations with respect to Hercules Data,                Hercules Personal Data or Hercules Confidential                Information. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Infringement**.                Infringement or misappropriation or alleged infringement or alleged                misappropriation of a patent, trade secret, copyright or other proprietary                rights in contravention of Supplier’s representations, warranties and                covenants in **Sections                15.2**                and **15.3**. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Compliance                with Laws**.                Losses, including government fines, penalties, sanctions, interest                or                other remedies resulting from Supplier’s failure to perform its                responsibilities under this Agreement. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Taxes**.                Taxes, together with interest and penalties, that are the responsibility                of Supplier under **Section                11.4**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (h) | **Shared                Facility Services**.                Services, products or systems provided by Supplier to a third party                from                any shared Supplier facility or using any shared Supplier resources                and                not constituting Services provided to an Eligible Recipient pursuant                to                this Agreement. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | **Affiliate,                Subcontractor or Assignee Claims**.                Any claim, other than an indemnification claim under this Agreement,                initiated by (i) a Supplier Affiliate or Subcontractor asserting                rights                under this Agreement or (ii) any entity to which Supplier assigned,                transferred, pledged, hypothecated or otherwise encumbered its rights                to                receive payments from Hercules under this                Agreement. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (j) | **Supplier                Personnel Injury Claims**.                Any claim by Supplier Personnel for death, bodily injury, or illness,                except to the extent caused by Hercules' gross negligence or willful                misconduct. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (k) | **Employment                Claims**.                Any claim (including claims by Affected Employees considered for                employment and/or hired by Supplier, Supplier Affiliates or                Subcontractors) to the extent resulting from any (i) violation by                Supplier, Supplier Affiliates or Subcontractors, or their respective                officers, directors, employees, representatives or agents, of any                Laws or                any common law protecting persons or members of protected classes                or                categories, including Laws prohibiting discrimination or harassment                on the                basis of a protected characteristic; (ii) liability arising or resulting                from the employment of Supplier Personnel by Supplier, Supplier Affiliates                or Subcontractors (including Affected Employees hired by Supplier,                Supplier Affiliates or Subcontractors from and after their Employment                Effective Dates) (including liability for any social security or                other                employment taxes, workers’ compensation claims and premium payments, and                contributions applicable to the wages and salaries of such Supplier                Personnel); (iii) payment or failure to pay any salary, wages or                other                cash compensation due and owing to any Supplier Personnel (including                Affected Employees hired by Supplier, Supplier Affiliates or                Subcontractors from and after their Employment Effective Dates),                (iv)                payment or failure to pay any employee pension or other benefits                due and                owing to any Supplier Personnel (including Affected Employees hired                by                Supplier, Supplier Affiliates or Subcontractors for pension or other                benefits accruing from and after their Employment Effective Dates),                (v)                other aspects of the employment relationship of Supplier Personnel                (including Affected Employees hired by Supplier, Supplier Affiliates                or                Subcontractors) with Supplier, Supplier Affiliates or Subcontractors                or                the termination of such relationship, including claims for wrongful                discharge, claims for breach of express or implied employment contract                and                claims of co-employment or joint employment, and/or (vi) other acts                or                omissions with respect to Affected Employees considered for employment                and/or hired by Supplier, Supplier Affiliates or Subcontractors,                including                any act, omission or representation made in connection with the interview,                selection, hiring and/or transition process, the offers of employment                made                to such employees, the failure to make offers to any such employees,                the                rescission of such offers of employment, or the terms and conditions                of                such offers (including compensation and employee benefits), except,                in                each case, to the extent resulting from the wrongful actions of Hercules,                the Eligible Recipients, or Hercules Third Party Contractors, errors                or                inaccuracies in the information provided by Hercules and faithfully                communicated by Supplier or the failure of Hercules, the Eligible                Recipients, or Hercules Third Party Contractors to comply with Hercules'                responsibilities under this Agreement.** ** |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **17.2** | **Indemnity                by Hercules**. |
|----------|-------------------------------------------|

|   | (a) | **Representations,                Warranties and Covenants**.                Hercules breach of any of the representations, warranties and covenants                set forth herein. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Licenses,                Leases or Contracts**.                Hercules' failure to observe or perform any duties or obligations                to be                observed or performed by Hercules under any of the applicable Third                Party                Software licenses, Equipment Leases or Third Party Contracts to the                extent                Hercules is financially or operationally responsible under this                Agreement. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Reserved.** |
|--------|-----|---------------|

|   | (d) | **Supplier’s                Confidential Information**.                Hercules breach of its obligations with respect to Supplier’s Confidential                Information. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Infringement**.                Infringement or misappropriation or alleged infringement or alleged                misappropriation of a patent, trade secret, copyright or other proprietary                rights in contravention of Hercules' representations, warranties                and                covenants in **Section                15.3**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Taxes**.                Taxes, together with interest and penalties, that are the responsibility                of Hercules under **Section                11.4**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | **Hercules                Affiliate, Eligible Recipient or Third Party Contractor                Claims**.                Any claim, other than an indemnification claim or insurance claim                under                this Agreement, initiated by an Hercules Affiliate, an Eligible Recipient                (other than Hercules) or an Hercules Third Party Contractor asserting                rights under this Agreement. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (h) | **Employment                Claims**.                Any claim (including claims by Affected Employees) to the extent                resulting                from any (i) violation by Hercules or its respective officers, directors,                employees, representatives or agents, of Federal, state, provincial,                local, international or other Laws or regulations or any common law                protecting persons or members of protected classes or categories,                including laws or regulations prohibiting discrimination or harassment                on                the basis of a protected characteristic, (ii) payment or failure                to pay                any salary, wages or other cash compensation owed by Hercules to                an                Affected Employee hired by Supplier or a Supplier Affiliate or                Subcontractor for the period of his or her employment with Hercules,                (iii)                Hercules’ failure to pay any accrued employee pension or other benefits                owed by Hercules to an Affected Employee hired by Supplier or a Supplier                Affiliate or Subcontractor and accruing during the period of his                or her                employment with Hercules, (iv) other acts or omissions of Hercules                in its                capacity as an employer of Affected Employees hired by Supplier or                a                Supplier Affiliate or Subcontractor, but excluding claims covered                by                **Section                17.1(k)**,                and/or (v) liability resulting from representations (oral or written)                to                the Affected Employees by Hercules or its officers, directors, employees,                representatives or agents, except, in each case, to the extent resulting                from the wrongful actions of Supplier, Supplier Affiliates or                Subcontractors, errors or inaccuracies in the information provided                by                Supplier and faithfully communicated by Hercules, or the failure                of                Supplier, Supplier Affiliates or Subcontractors to comply with Supplier’s                responsibilities under this                Agreement. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **17.3** | **Additional                Indemnities**. |
|----------|--------------------------------------------|

**Section      17.1(j)**
**Section      16.2**
*** ***

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **17.4** | **Infringement.** |
|----------|-------------------|

**Section      17.1(e)**

|   | (a) | **Obtain                Rights**.                Obtain for Hercules and the Eligible Recipients the right to continue                using such Software, Equipment or                Materials. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Modification**.                Modify the item(s) in question so that it is no longer infringing                (provided that such modification does not degrade the performance                or                quality of the Services or adversely affect Hercules' and the Eligible                Recipients’ intended use as contemplated by this                Agreement). |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Replacement**.                Replace such item(s) with a non-infringing functional equivalent                acceptable to Hercules. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------|

| **17.5** | **Indemnification                Procedures.** |
|----------|------------------------------------------------|

**Section      17.6**
**Section      17.1(f)**

|   | (a) | **Notice.**Promptly                after receipt by any person or entity entitled to indemnification                under                this Agreement of notice of the commencement or threatened commencement                of                any civil, criminal, administrative, or investigative action or proceeding                involving a claim in respect of which the indemnitee will seek                indemnification hereunder, the indemnitee shall notify the indemnitor                of                such claim. The indemnitee shall use commercially reasonable efforts                to                provide such notice to the indemnitor (i) within fifteen (15) days                of its                receipt of notice of a civil, criminal, administrative, or investigative                action or proceeding, and/or (ii)at least ten (10) days prior to                the date                on which a response is due. No delay or failure to so notify an indemnitor                shall relieve it of its obligations under this Agreement except to                the                extent that such indemnitor has suffered actual prejudice by such                delay or                failure. Within fifteen (15) days following receipt of notice from                the                indemnitee relating to any claim, but no later than five (5) days                before                the date on which any response to a complaint or summons is due,                the                indemnitor shall notify the indemnitee that the indemnitor elects                to                assume control of the defense and settlement of that claim (a                “**Notice                of Election**”). |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Procedure                Following Notice of Election.**If                the indemnitor delivers a Notice of Election within the required                notice                period, the indemnitor shall assume sole control over the defense                and                settlement of the claim; provided, however, that (i) the indemnitor                shall                keep the indemnitee fully apprised at all times as to the status                of the                defense, and (ii) the indemnitor shall obtain the prior written approval                of the indemnitee before entering into any settlement of such claim                asserting any liability against the indemnitee or imposing any obligations                or restrictions on the indemnitee or ceasing to defend against such                claim.                The indemnitor shall not be liable for any legal fees or expenses                incurred                by the indemnitee following the delivery of a Notice of Election;                provided, however, that (i) the indemnitee shall be entitled to employ                counsel at its own expense to participate in the handling of the                claim,                and (ii) the indemnitor shall pay the fees and expenses associated                with                such counsel if there is a conflict of interest with respect to such                claim                which is not otherwise resolved or if the indemnitor has requested                the                assistance of the indemnitee in the defense of the claim or the indemnitor                has failed to defend the claim diligently and the indemnitee is prejudiced                or likely to be prejudiced by such failure. The indemnitor shall                not be                obligated to indemnify the indemnitee for any amount paid or payable                by                such indemnitee in the settlement of any claim if (i) the indemnitor                has                delivered |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Procedure                Where No Notice of Election Is Delivered.**                If                the indemnitor does not deliver a Notice of Election relating to                any claim                within the required notice period, the indemnitee shall have the                right to                defend the claim in such manner as it may deem appropriate. The indemnitor                shall promptly reimburse the indemnitee for all such reasonable costs                and                expenses incurred by the indemnitee, including reasonable attorneys’                fees. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **17.6** | **Indemnification                Procedures - Governmental                Claims.** |
|----------|-------------------------------------------------------------------------------------|

**Section      17.1(f)**

|   | (a) | **Notice**.                Promptly after receipt by Hercules of notice of the commencement                or                threatened commencement of any action or proceeding involving a claim                in                respect of which the indemnitee will seek indemnification pursuant                to                **Section                17.1(f)**,                Hercules shall notify Supplier of such claim. No delay or failure                to so                notify Supplier shall relieve Supplier of its obligations under this                Agreement except to the extent that Supplier has suffered actual                prejudice                by such delay or failure. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Procedure                for Defense**.                Hercules shall be entitled, at its option, to have the claim handled                pursuant to **Section                17.5**                or                to retain sole control over the defense and settlement of such claim;                provided that, in the latter case, Hercules shall (i) consult with                Supplier on a regular basis regarding claim processing (including                actual                and anticipated costs and expenses) and litigation strategy, (ii)                reasonably consider any Supplier settlement proposals or suggestions,                and                (iii) use commercially reasonable efforts to minimize any amounts                payable                or reimbursable by Supplier. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **17.7** | **Subrogation**. |
|----------|------------------|

**Sections      16.1**

| **18** | **LIABILITY** |
|--------|---------------|

**18.1**
**General      Intent.**

**Article      18**

**18.2**
**Force      Majeure.**

|   | (a) | **General**.                Subject to **Section                18.2(d)**,                no Party shall be liable for any default or delay in the performance                of                its obligations under this Agreement if and to the extent such default                or                delay is caused, directly or indirectly, by fire, flood, earthquake,                elements of nature or acts of God; wars, terrorist acts, site-specific                terrorist threats, riots, civil disorders, rebellions or revolutions;                strikes, lockouts or labor disputes; or any other cause beyond the                reasonable control of such Party; except to the extent that the                non-performing Party is at fault in failing to prevent or causing                such                default or delay, and provided that such default or delay can not                reasonably be circumvented by the non-performing Party through the                use of                alternate sources, workaround plans or other means. A strike, lockout                or                labor dispute involving Supplier Personnel shall not excuse Supplier                from                its obligations hereunder. In addition, the refusal of Supplier Personnel                to enter a facility that is the subject of a labor dispute shall                excuse                Supplier from its obligations hereunder only if and to the extent                such                refusal is based upon a reasonable fear of physical                harm. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (b) | **Duration                and Notification**.                In the event of a force majeure event, the non-performing Party shall                be                excused from further performance or observance of the obligation(s)                so                affected for as long as such circumstances prevail and such Party                continues to use all commercially reasonable efforts to recommence                performance or observance whenever and to whatever extent possible                without                delay. Any Party so prevented, hindered or delayed in its performance                shall, as quickly as practicable under the circumstances, notify                the Party                to whom performance is due by telephone (to be confirmed in writing                within                one (1) day of the inception of such delay) and describe at a reasonable                level of detail the circumstances of the force majeure event, the                steps                being taken to address such force majeure event, and the expected                duration                of such force majeure event. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Substitute                Services; Termination**.                If any event described in **Section                18.2(a)**                has substantially prevented, hindered or delayed or is reasonably                expected                to substantially prevent, hinder or delay the performance by Supplier                or                one of its Subcontractors of Services necessary for the performance                of                critical Hercules or Eligible Recipient functions for longer than                the                recovery period specified in the applicable disaster recovery plan,                or if                there is no such recovery period, seventy-two (72) hours, Supplier                shall,                unless and until otherwise directed by Hercules, use commercially                reasonable efforts to procure such Services from an alternate source                at                Supplier’s expense for so long as the delay in performance shall continue,                up to the Charges actually paid to Supplier for the Services with                respect                to the period of non-performance. If Supplier is unable to procure                such                substitute services on an expedited basis or Hercules elects to contract                directly for such services, Hercules may procure such Services from                an                alternate source at Hercules' expense. In addition, if any event                described                in **Section                18.2(a)**                substantially prevents, hinders or delays the performance by Supplier                or                one of its Subcontractors of Services necessary for the performance                of                critical Hercules functions (i) for more than five (5) days, Hercules,                at                its option, may terminate any portion of this Agreement so affected                without payment of Termination Charges and the charges payable hereunder                shall be equitably adjusted to reflect those terminated Services;                or (ii)                for more than ten (10) days, Hercules, at its option, may terminate                this                Agreement in whole or part without payment of Termination Charges.                Supplier shall not have the right to additional payments or increased                usage charges as a result of any force majeure occurrence affecting                Supplier’s ability to perform. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Disaster                Recovery / Business Continuity**.                Upon the occurrence of a force majeure event that constitutes a disaster                under the applicable disaster recovery/business continuity plan,                Supplier                shall implement promptly, as appropriate, such disaster recovery/business                continuity plan and provide disaster recovery and business continuity                services as described in such plan and in **Schedule                E**.                The occurrence of a force majeure event shall not relieve Supplier                of its                obligation to implement the applicable disaster recovery/business                continuity plan and provide disaster recovery and business continuity                services. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Payment                Obligation**.                If Supplier fails to provide Services in accordance with this Agreement                due to the occurrence of a force majeure event, all amounts payable                to                Supplier hereunder shall be equitably adjusted in a manner such that                Hercules is not required to pay any amounts for Services that it                is not                receiving whether from Supplier or from an alternate source at Supplier’s                expense pursuant to **Section                18.2(c)**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Allocation                of Resources**.                Without limiting Supplier’s obligations under this Agreement, whenever a                force majeure event or disaster causes Supplier to allocate limited                resources between or among Supplier’s customers and Affiliates, Hercules                and the Eligible Recipients shall receive at least the same treatment                as                comparable Supplier customers. In no event will Supplier re-deploy                or                re-assign any Key Supplier Personnel to another customer or account                in the                event of the occurrence of a force majeure                event. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**18.3**
**Limitation      of Liability.**

|   | (a) | **Exclusions                from Limitations**.                EXCEPT AS PROVIDED IN THIS **SECTION                18.3**,                NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR INDIRECT,                CONSEQUENTIAL, INCIDENTAL, COLLATERAL, EXEMPLARY OR PUNITIVE DAMAGES,                INCLUDING LOST PROFITS, REGARDLESS OF THE FORM OF THE ACTION OR THE                THEORY                OF RECOVERY, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY                OF                SUCH DAMAGES. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Liability                Cap**.                Additionally, except as provided below, the total aggregate liability                of                either Party, for claims asserted by the other Party under or in                connection with this Agreement, regardless of the form of                the |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

*** ***

|   | (c) | **Exceptions                to Limitations of Liability**.                The limitations of liability set forth in **Sections                18.3(a)**                and **(b)**                shall not apply with respect to: |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Losses                occasioned by the fraud, willful misconduct, or gross negligence                of a                Party. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Losses                that are the subject of indemnification under this Agreement (provided                that, indemnification obligations arising under **Sections                17.1(a)**                and**(h), 17.2(a)**                and **17.3**                shall nonetheless be subject to the liability cap set forth in                **Section                18.3(b)**). |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Losses                occasioned by Supplier’s refusal to provide Services or Termination                Assistance Services (for purposes of this provision, “refusal” shall mean                the intentional cessation by Supplier, in a manner impermissible                under                this Agreement, of the performance of all or a material portion of                the                Services or Termination Assistance Services then required to be provided                by Supplier under this Agreement). |
|--------|-------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Amounts                paid under **Section                17.3**                with respect to death or bodily injury of an agent, employee, customer,                business invitee, business visitor or other person or damage, loss                or                destruction of real or tangible personal                property. |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | Losses                occasioned by any breach of a Party’s representations or warranties set                forth in **Sections                15.3**                and **15.4**                of                this Agreement. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vi) | Losses                occasioned by any breach of a Party’s obligations under **Article                13**. |
|--------|------|--------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Items                Not Considered Damages**.                The following shall not be considered damages subject to, and shall                not be                counted toward the liability exclusion or cap specified in, **Section                18.3(a)**                or                **(b)**: |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Service                Level Credits or Deliverable Credits assessed against Supplier pursuant                to                **Schedule                G**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Amounts                withheld by Hercules in accordance with this Agreement due either                to                incorrect Charges by Supplier or non-conforming                Services. |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | Amounts                paid by Hercules but subsequently recovered from Supplier due either                to                incorrect Charges by Supplier or non-conforming                Services. |
|--------|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Invoiced                Charges and other amounts that are due and owing to Supplier for                Services                under this Agreement. |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Waiver                of Liability Cap**.                If, at any time, the total aggregate liability of one Party for claims                asserted by the other Party under or in connection with this Agreement                exceeds eighty percent (80%) of the liability cap specified in                **Section                18.3(a)**                and, upon the request of the other Party, the Party incurring such                liability refuses to waive such cap and/or increase the available                cap to                an amount at least one-half of the original liability cap, then the                other                Party may terminate this Agreement without payment of Termination                Charges. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | **Acknowledged                Direct Damages**.                The following shall be considered direct damages and neither Party                shall                assert that they are indirect, incidental, collateral, consequential                or                special damages or lost profits to the extent they result from either                Party’s failure to perform in accordance with this                Agreement: |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Costs                and expenses of recreating or reloading any lost, stolen or damaged                Hercules Data. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Costs                and expenses of implementing a work-around in respect of a failure                to                provide the Services or any part                thereof. |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (iii) | Costs                and expenses of replacing lost, stolen or damaged Equipment, Software,                and                Materials. |
|--------|-------|------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | Cover                damages, including the costs and expenses incurred to procure the                Services                or corrected Services from an alternate source, to the extent in                excess of                Supplier’s Charges under this                Agreement. |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | Straight                time, overtime or related expenses incurred by either Party, including                overhead allocations for employees, wages and salaries of additional                employees, travel expenses, overtime expenses, telecommunication                charges                and similar charges. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vi) | Costs                and expenses incurred to bring the Services in-house or to contract                to                obtain the Services from an alternate source, including the costs                and                expenses associated with the retention of external consultants and                legal                counsel to assist with any                re-sourcing. |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vii) | Damages                of a Hercules Affiliate or an Eligible Recipient which would be direct                damages if they had instead been suffered by Hercules (including                being so                considered under this **Section                18.3(f)**). |
|--------|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (viii) | Payments,                fines, penalties, interest, sanctions, or other remedies imposed                by a                governmental body or regulatory agency or required by an applicable                Law                for failure to comply with legal requirements or                deadlines. |
|--------|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ix) | Damages,                fines, penalties, interest or other monetary remedies awarded to                non-government claimants by a court or in final settlement of a claim                for                failure to comply with applicable Laws.                . |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **19** | **DISPUTE                RESOLUTION** |
|--------|---------------------------------------|

| **19.1** | **Informal                Dispute Resolution.** |
|----------|-------------------------------------------------|

**Section      19.1(d) **
**      (e)**

|   | (a) | **Initial                Effort**.                The Parties agree that the Hercules Relationship Manager and the                Supplier                Account Manager shall attempt in good faith to resolve all disputes                (other                than those described in **Section                19.1(d)**).                The Parties also agree that to the extent provided in **Schedule                S**                or                the Policy and Procedures Manual, the Executive Steering Committee                shall                attempt in good faith to resolve disputes (other than those described                in                **Section                19.1(d))**                between the Parties. In the event a dispute cannot be resolved in                accordance with the foregoing in an amount of time that either Party                deems                reasonable under the circumstances, such Party may refer the dispute                for                resolution to the senior corporate executives specified in **Section                19.1(b)**                below upon written notice to the other                Party. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Escalation**.                Within five (5) business days of a notice under **Section                19.1(a)**                above referring a dispute for resolution by senior corporate executives,                the Hercules Relationship Manager and the Supplier Account Manager                will                each prepare and provide to the Supplier General Counsel and the                Hercules                General Counsel, respectively, summaries of the non-privileged relevant                information and background of the dispute, along with any appropriate                non-privileged supporting documentation, for their review. The designated                senior corporate executives will confer as often as they deem reasonably                necessary in order to gather and furnish to the other all non-privileged                information with respect to the matter in issue which the Parties                believe                to be appropriate and germane in connection with its resolution.                The                designated senior corporate executives shall discuss the problem                and                negotiate in good faith in an effort to resolve the dispute without                the                necessity of any formal proceeding. The specific format for the                discussions will be left to the discretion of the designated senior                corporate executives, but may include the preparation of agreed-upon                statements of fact or written statements of                position. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Provision                of Information**.                During the course of negotiations under **Section                19.1(a)**                or                **(b)**                above, all reasonable requests made by one Party to another for                non-privileged information, reasonably related to the dispute, will                be                honored in order that each of the parties may be fully advised of                the                other’s position. All negotiation shall be strictly confidential and used                solely for the purposes of settlement. Any materials prepared by                one Party                for these proceedings shall not be used as evidence by the other                Party in                any subsequent arbitration or litigation; provided, however, the                underlying facts supporting such materials may be subject to                discovery. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Prerequisite                to Formal Proceedings**.                Formal proceedings for the resolution of a dispute may not be commenced                until the earlier of: |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | the                designated senior corporate executives under **Section                19.1(b)**                above concluding in good faith that amicable resolution through continued                negotiation of the matter does not appear likely;                or |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | thirty                (30) days after the notice under **Section                19.1(a)**                above referring the dispute to senior corporate                executives. |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | **Equitable                Remedies.**The                provisions and time periods specified in this **Section                19.1**                shall not be construed to prevent a Party from instituting, and a                Party is                authorized to institute, formal proceedings earlier to (A) avoid                the                expiration of any applicable limitations period, (B) preserve a superior                position with respect to other creditors, (C) address a claim arising                out                of the breach of a Party’s obligations under **Article                13**,                or (D) address a claim arising out of the breach or attempted or                threatened breach of the obligations described in the next paragraph. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      19.4**
**Articles      13**
**14**
**Section      13.4**
**Section      19.3**

| **19.2** | **Arbitration**. |
|----------|------------------|

|   | (a) | **Arbitration**.                Except for claims arising out of the breach of a Party’s obligations under                **Article                13**                or                disputes subject to **Sections                19.1(e)**,                any controversy or claim arising out of or relating to this Agreement,                or                any breach thereof, which cannot be resolved using the procedures                set                forth above in **Section                19.1**                shall be finally resolved by binding arbitration under the Commercial                Arbitration Rules of the American Arbitration Association then in                effect;                provided, however, that without limiting any rights at law or in                equity a                Party may have because of an improper termination of this Agreement                by the                other Party, nothing contained in this Agreement shall limit either                Party’s right to terminate this Agreement pursuant to **Article                20**. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Location                and Decision**.                The Arbitration shall take place in Wilmington, Delaware, and shall                apply                the governing law of this Agreement. The decision of the arbitrators                shall                be final and binding and judgment on the award may be entered in                any court                of competent jurisdiction, notwithstanding the exclusive jurisdiction                requirement in **Section                19.3**.                The arbitrators shall be instructed to state the reasons for their                decisions, including findings of fact and law. The language of the                arbitration will be English. The arbitrators shall be bound by the                warranties, limitations of liability and other provisions of this                Agreement. Except with respect to the provisions of this Agreement                which                provide for injunctive relief rights, such arbitration shall be a                precondition to any application by either Party to any court of competent                jurisdiction. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Selection                and Qualification of Arbitrators**.                Within ten (10) days after delivery of written notice (“**Notice                of Dispute**”)                by one Party to the other in accordance with this Section, the Parties                each shall use good faith efforts to mutually agree upon one (1)                arbitrator. If the Parties are not able to agree upon one (1) arbitrator                within such period of time, the Parties each shall within ten (10)                days:                (i) appoint one (1) arbitrator who                has |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (d) | **General**.                All arbitrators selected pursuant to this Section shall possess at                least                five (5) years of relevant experience in technology, finance and/or                law                applicable to the Services or similar services or transactions. Any                such                appointment shall be binding upon the Parties. The Parties shall                use best                efforts to set the arbitration within sixty (60) days after selection                of                the arbitrator or arbitrators, as applicable, but in no event shall                the                arbitration be set more than ninety (90) days after selection of                the                arbitrator or arbitrators, as applicable. Discovery as permitted                by the                Federal Rules of Civil Procedure then in effect will be allowed in                connection with arbitration to the extent consistent with the purpose                of                the arbitration and as allowed by the arbitrator or arbitrators,                as                applicable. The decision or award of the arbitrator or the majority                of the                three arbitrators, as applicable, shall be rendered within fifteen                (15)                days after the conclusion of the hearing, shall be in writing, shall                set                forth the basis therefore, and shall be final, binding and non-appealable                upon the Parties. Notwithstanding the exclusive jurisdiction requirement                in **Section                19.3**,                the decision or award of the arbitrator or the majority of the three                arbitrators, as applicable, may be enforced and executed upon in                any court                or other body having jurisdiction over the Party against whom the                enforcement of such decision or award is sought. Each Party shall                bear its                own arbitration costs and expenses and all other costs and expenses                of the                arbitration shall be divided equally between the Parties; provided,                however, the arbitrator or arbitrators, as applicable, may modify                the                allocation of fees, costs and expenses in the award in those cases                where                fairness dictates other than such allocation between the Parties. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **19.3** | **Jurisdiction**. |
|----------|-------------------|

**Section      19.2**

| **19.4** | **Continued                Performance**. |
|----------|-------------------------------------------|

|   | (a) | **General.**                Each Party agrees that it shall, unless otherwise directed by the                other                Party, continue performing its obligations under this Agreement while                any                dispute is being resolved; provided, that this provision shall not                operate                or be construed as extending the Term of this Agreement or prohibiting                or                delaying a Party’s exercise of any right it may have to terminate the Term                as to all or any part of the Services. For purposes of clarification,                Hercules Data may not be withheld by Supplier pending the resolution                of                any dispute. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Non-Interruption                of Service**.                Supplier acknowledges and agrees that any interruption to the Service                will                cause irreparable harm to Hercules and/or the Eligible Recipients,                in                which case an adequate remedy at law would not be available. Supplier                expressly acknowledges and agrees that, pending resolution of any                dispute                or controversy, it shall not deny, withdraw, or restrict Supplier’s                provision of the Services to Hercules and/or the Eligible Recipients                under                this Agreement, except as specifically and expressly agreed in writing                by                Hercules and Supplier. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **19.5** | **Governing                Law.** |
|----------|-----------------------------------|

*** ***

| **20** | **TERMINATION** |
|--------|-----------------|

|   | (a) | **By                Hercules**.                If Supplier: |
|--------|-----|-------------------------------------------------------------|

|   | (i) | commits                a material breach of its obligations with respect to Transition                Services as provided in **Section****4.2(f)**; |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | commits                a material breach of this Agreement, which breach is not cured within                thirty (30) days after notice of the breach from                Hercules; |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | commits                a material breach of this Agreement which is not capable of being                cured                within the period specified pursuant to **Section                20.1(a)(ii)**; |
|--------|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | commits                numerous breaches of its duties or obligations which collectively                constitute a material breach of this Agreement and Suppler fails,                within                thirty (30) days after receiving notice of such breaches, to (A)                cure all                such breaches to the extent applicable, or (B) correct the underlying                systemic cause(s), if any, of such                breaches; |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | becomes                liable for or incurs Service Level Credits under this Agreement that,                in                the aggregate, exceed fifty percent (50%) of the cumulative At Risk                Amount                during any rolling six (6) month period;                or |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (vi) | fails                to perform in accordance with the Minimum Service Level for same                Critical                Service Level for three (3) consecutive months or during four (4)                of any                six (6) consecutive month period; ** ** |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      20.1(a)(v)**
**      or **
**(vi)**
** **
** **
**Schedule      J**
*** ***

**Section      20.1(a)(v)**
**(vi)**

|   | (b) | **By                Supplier**.                Supplier may only terminate the Term if: |
|--------|-----|-----------------------------------------------------------------------------------------|

|   | (i) | Hercules                fails to (A) pay Supplier undisputed Charges exceeding in the aggregate                two (2) months of Monthly Base Charges by the specified due date,                or (B)                deposit disputed Charges into escrow as required under Section 12.4                and                such undeposited amounts exceed in the aggregate two (2) months of                Monthly                Base Charges, and, in either event, Hercules fails to cure such default                within thirty (30) days of notice from Supplier of its intention                to                terminate on this basis; or |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Hercules                misappropriates Supplier’s Proprietary Information or intellectual                property rights, such misappropriation causes (or is likely to cause)                irreparable harm to Supplier’s business, and                such |
|--------|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Section      17.2**
**18.3**

**Section      20.1(b)**
**Section      20.5**

| **20.2** | **Termination                for Convenience.** |
|----------|-------------------------------------------------|

** **
** **
**Schedule      N**
**Section      20.1**
**Section      20.2**
**.**

| **20.3** | **Termination                Upon Supplier Change of                Control.** |
|----------|--------------------------------------------------------------------------------|

| **20.4** | **Termination                Upon Hercules Acquisition or                Merger.** |
|----------|------------------------------------------------------------------------------------|

**Schedule      N**
**Section      20.2**

| **20.5** | **Termination                for Insolvency.** |
|----------|------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **20.6** | **Hercules                Rights Upon Supplier’s                Bankruptcy.** |
|----------|-------------------------------------------------------------------------------------|

|   | (a) | **General                Rights**.                In the event of Supplier’s bankruptcy or other formal procedure referenced                in **Section                20.5**                or                of the filing of any petition under bankruptcy laws affecting the                rights                of Supplier which is not stayed or dismissed within thirty (30) days                of                filing, in addition to the other rights and remedies set forth herein,                to                the maximum extent permitted by Law, Hercules will have the immediate                right to retain and take possession for safekeeping all Hercules                Data,                Hercules Confidential Information, Hercules licensed Third Party                Software,                Hercules owned Equipment, Hercules owned Materials, Hercules owned                Developed Materials, and all other Software, Equipment, Systems or                Materials to which Hercules and/or the Eligible Recipients are or                would be                entitled during the Term or upon the expiration or termination of                this                Agreement. Supplier shall cooperate fully with Hercules and the Eligible                Recipients and assist Hercules and the Eligible Recipients in identifying                and taking possession of the items listed in the preceding sentence.                Hercules will have the right to hold such Hercules Data, Confidential                Information, Software, Equipment, Systems and Materials until such                time as                the trustee or receiver in bankruptcy or other appropriate insolvency                office holder can provide adequate assurances and evidence to Hercules                that they will be protected from sale, release, inspection, publication,                or inclusion in any publicly accessible record, document, material                or                filing. Supplier and Hercules agree that without this material provision,                Hercules would not have entered into this Agreement or provided any                right                to the possession or use of Hercules Data, Hercules Confidential                Information, or Hercules Software covered by this                Agreement. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Hercules                Rights in Event of Bankruptcy Rejection**.                Notwithstanding any other provision of this Agreement to the contrary,                in                the event that Supplier becomes a debtor under the United States                Bankruptcy Code (11 U.S.C. §101 et. seq. or any similar Law in any other                country (the “**Bankruptcy                Code**”))                and rejects this Agreement pursuant to Section 365 of the Bankruptcy                Code                (a “**Bankruptcy                Rejection**”),                (i) any and all of the licensee and sublicensee rights of Hercules                and the                Eligible Recipients arising under or otherwise set forth in this                Agreement, including without limitation the rights of Hercules and/or                the                Eligible Recipients referred to in **Section                14.6**,                shall be deemed fully retained by and vested in Hercules and/or the                Eligible Recipients as protected intellectual property rights under                Section 365(n)(1)(B) of the Bankruptcy Code and further shall be                deemed to                exist immediately before the commencement of the bankruptcy case                in which                Supplier is the debtor; (ii) Hercules shall have all of the rights                afforded to non-debtor licensees and sublicensees under Section 365(n)                of                the Bankruptcy Code; and (iii) to the extent any rights of Hercules                and/or                the Eligible Recipients under this Agreement which arise after the                termination or expiration of this Agreement are determined by a bankruptcy                court not to be “intellectual property rights” for purposes of Section                365(n), all of such rights shall remain vested in and fully retained                by                Hercules and/or the Eligible Recipients after any Bankruptcy Rejection                as                though this Agreement were terminated or expired. Hercules shall                under no                circumstances be required to terminate this Agreement after a Bankruptcy                Rejection in order to enjoy or acquire any of its rights under this                Agreement, including without limitation any of the rights of Hercules                referenced in **Section                14.6**. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **20.7** | **Termination                for Supplier Degraded Financial                Condition.** |
|----------|------------------------------------------------------------------------------------------|

**Schedule      N**
**Section      20.2**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **21** | **GENERAL** |
|--------|-------------|

| **21.1** | **Binding                Nature, Assignment.** |
|----------|------------------------------------------------|

|   | (a) | **Binding                Nature**.                This Agreement will be binding on the Parties and their respective                successors and permitted assigns. |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Assignment**.                Neither Party may, or will have the power to, assign this Agreement                without the prior written consent of the other, except in the following                circumstances: |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | Hercules                may assign its rights or obligations under this Agreement, without                approval of Supplier, to an Affiliate which expressly assumes Hercules'                obligations and responsibilities hereunder, provided Hercules remains                fully liable for and is not relieved from the full performance of                its                obligations under this Agreement;                and |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Hercules                may assign its rights and obligations under this Agreement without                the                approval of Supplier to an Entity acquiring, directly or indirectly,                Control of Hercules, an Entity into which Hercules is merged, or                an Entity                acquiring all or substantially all of Hercules' assets, provided                the                acquirer or surviving Entity agrees in writing to be bound by the                terms                and conditions of this Agreement. |
|--------|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | **Impermissible                Assignment**.                Any attempted assignment that does not comply with the terms of this                Section shall be null and void. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **21.2** | **Entire                Agreement; Amendment.** |
|----------|-------------------------------------------------|

| **21.3** | **Notices.** |
|----------|--------------|

|   | (a) | **Primary                Notices**.                Any notice, notification, request, demand or determination provided                by a                Party pursuant to the following: |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      4.3**

**Section      4.6(a) **

**Section      6.7**

**Section      7.7**

**Section      11.5**

**Section      13.1(d)**

**Section      16.1(d)**

**Sections      17.5**

**Section      17.6**

**Section      18.2**

**Section      18.3(e)**

**Section      19.1**

**Article      20**

**Section      21.1**

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|   | (b) | **Other                Notices**.                All notices, notifications, requests, demands or determinations required                or provided pursuant to this Agreement, other than those specified                in                **Section                21.3(a)**,                may be sent in hard copy in the manner specified in **Section                21.3(a)**,                or by e-mail transmission (where receipt is acknowledged by the recipient)                or facsimile transmission (with acknowledgment of receipt from the                recipient’s facsimile machine) to the addresses set forth                below: |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (c) | **Service                of Process**.                Notwithstanding the above, for the purpose of service of legal process                and                receipt of notice or pleadings in judicial proceedings before the                federal                or state courts of Delaware, as selected by the Parties under **Section                19.2**                of                the Agreement, both Parties to this Agreement and all parties to                all                Companion Agreements irrevocably appoint the company below as their                agent                for service of process and receipt of such notice or notification,                and                further elect domicile at the address of said company in Delaware,                as                follows: |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | **Notice                of Change**.                A                Party may from time to time change its address or designee for                notification purposes by giving the other prior notice of the new                address                or designee and the date upon which it shall become                effective. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **21.4** | **Counterparts.** |
|----------|-------------------|

| **21.5** | **Headings.** |
|----------|---------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **21.6** | **Relationship                of Parties.** |
|----------|---------------------------------------------|

| **21.7** | **Severability.** |
|----------|-------------------|

| **21.8** | **Consents                and Approval.** |
|----------|-------------------------------------------|

| **21.9** | **Waiver                of Default; Cumulative Remedies**. |
|----------|------------------------------------------------------------|

|   | (a) | **Waiver                of Default**.                A                delay or omission by either Party hereto to exercise any right or                power                under this Agreement shall not be construed to be a waiver thereof.                A                waiver by either of the Parties hereto of any of the covenants to                be                performed by the other or any breach thereof shall not be construed                to be                a waiver of any succeeding breach thereof or of any other covenant                herein                contained. All waivers must be in writing and signed by the Party                waiving                its rights. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Cumulative                Remedies**.                All remedies provided for in this Agreement shall be cumulative and                in                addition to and not in lieu of any other remedies available to either                Party at law, in equity or otherwise. The election by a Party of                any                remedy provided for in this Agreement or otherwise available to such                Party                shall not preclude such Party from pursuing any other remedies available                to such Party at law, in equity, by contract or                otherwise. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **21.10** | **Survival**. |
|-----------|---------------|

| **21.11** | **Publicity.** |
|-----------|----------------|

**Section      13.1(b)(iv)**

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**Section      13.1(b)(iv)**

| **21.12** | **Service                Marks.** |
|-----------|-----------------------------------|

| **21.13** | **Third                Party Beneficiaries.** |
|-----------|-----------------------------------------------|

| **21.14** | **Covenant                Against Pledging.** |
|-----------|-----------------------------------------------|

**21.15**
**Order      of Precedence.**

**21.16**
**Hiring      of Employees.**

|   | (a) | **Solicitation                and Hiring**.                Except as expressly set forth herein, during the Term and for a period                of                twelve (12) months thereafter, Supplier will not solicit for employment                directly or indirectly, nor employ, any employees of Hercules or                an                Eligible Recipient or individual Hercules Third Party Contractors                without                the prior approval of Hercules. Except as expressly set forth herein                in                connection with the expiration or termination of this Agreement,                during                the Term and for a period of twelve (12) months thereafter, Hercules                will                not solicit for employment directly or indirectly, nor employ, any                employee of Supplier involved in the performance of Supplier’s obligations                under this Agreement without the prior consent of Supplier. In each                case,                the prohibition on solicitation and hiring shall extend one hundred                eighty                (180) days after the termination of the employee’s employment or, in the                case of Supplier employees, the cessation of his or her involvement                in the                performance of Services under this Agreement. This provision shall                not                operate or be construed to prevent or limit any employee’s right to                practice his or her profession or to utilize his or her skills for                another                employer or to restrict any employee’s freedom of movement or                association. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Publications**.                Neither the publication of classified advertisements in newspapers,                periodicals, Internet bulletin boards, or other publications of general                availability or circulation nor the consideration and hiring of persons                responding to such advertisements shall be deemed a breach of this                **Section                21.16**,                unless the advertisement and solicitation is undertaken as a means                to                circumvent or conceal a violation of this provision and/or the hiring                party acts with knowledge of this hiring                prohibition. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**21.17**
**Further      Assurances.**

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**21.18**
**Liens.**

**21.19**
**Covenant      of Good Faith.**

**21.20**
**Acknowledgment.**

**21.21**
**References.**

**Section      13.3**

| **Hercules                  Incorporated**                                               | **HCL                  Technologies Limited**                                           |
|-----------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------|
|  By:                  __/s/                  Craig Rogerson__________________________    |  By:                  ___/s/                  Sanjeev Nikore_________________________   |
|  Title:                  _President                  & CEO__________________________ |  Title:                  _Corporate                  Vice President____________________ |
|  Date:                  _January                  16, 2007__________________________     |  Date:                  _January                  29, 2007___________________________   |
|                                                                                          |                                                                                         |
|                                                                                          | **HCL                  America, Inc.**                                                  |
|                                                                                          |  By:__R.                  Srikrishna_______________________________                     |
|                                                                                          |  Title:                  _Supvr.                  Sales, HCL Amer_____________________  |
|                                                                                          |  Date:__January                  29, 2007___________________________                    |

----

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| 1      | INTRODUCTION                                                                                                                                       | 1                                                                                                        |
|--------|----------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------|
|   | 1.1                                                                                                                                                | Performance                  and Management by Supplier                                                  | 1 |
|   | 1.2                                                                                                                                                | Definitions                                                                                              | 1 |
|   | 1.3                                                                                                                                                | Other                  Terms                                                                             | 1 |
| 2      | CONTRACT                  DOCUMENTS                                                                                                                | 2                                                                                                        |
|   | 2.1                                                                                                                                                | Associated                  Contract Documents                                                           | 2 |
| 3      | TERM                                                                                                                                               | 3                                                                                                        |
|   | 3.1                                                                                                                                                | Initial                  Term                                                                            | 3 |
|   | 3.2                                                                                                                                                | Extension                                                                                                | 3 |
| 4      | SERVICES                                                                                                                                           | 3                                                                                                        |
|   | 4.1                                                                                                                                                | Overview                                                                                                 | 3 |
|   | 4.2                                                                                                                                                | Transition                  Services                                                                     | 4 |
|   | 4.3                                                                                                                                                | Termination                  Assistance Services                                                         | 6 |
|   | 4.4                                                                                                                                                | New                  Services                                                                            | 11 |
|   | 4.5                                                                                                                                                | Billable                  Projects                                                                       | 12 |
|   | 4.6                                                                                                                                                | Right                  to In-Source or Use Third Parties; Cooperation                                    | 12 |
|   | 4.7                                                                                                                                                | Companion                  Agreements                                                                    | 14 |
| 5      | REQUIRED                  CONSENTS                                                                                                                 | 14                                                                                                       |
|   | 5.1                                                                                                                                                | Supplier                  Responsibility                                                                 | 14 |
|   | 5.2                                                                                                                                                | Financial                  Responsibility                                                                | 15 |
|   | 5.3                                                                                                                                                | Contingent                  Arrangements                                                                 | 15 |
| 6      | FACILITIES,                  SOFTWARE, EQUIPMENT, CONTRACTS AND ASSETS ASSOCIATED WITH THE PROVISION                  OF                  SERVICES | 15                                                                                                       |
|   | 6.1                                                                                                                                                | Service                  Facilities.                                                                     | 15 |
|   | 6.2                                                                                                                                                | Hercules                  Facilities.                                                                    | 16 |
|   | 6.3                                                                                                                                                | Supplier                  Facilities                                                                     | 18 |
|   | 6.4                                                                                                                                                | Software,                  Equipment and Third Party Contracts.                                          | 18 |
|   | 6.5                                                                                                                                                | Reserved                                                                                                 | 20 |
|   | 6.6                                                                                                                                                | Managed                  Third Parties                                                                   | 20 |
|   | 6.7                                                                                                                                                | Notice                  of Defaults                                                                      | 21 |
| 7      | SERVICE                  LEVELS                                                                                                                    | 21                                                                                                       |
|   | 7.1                                                                                                                                                | General                                                                                                  | 21 |
|   | 7.2                                                                                                                                                | Service                  Level Credits; Deliverable Credits                                              | 22 |
|   | 7.3                                                                                                                                                | Problem                  Analysis                                                                        | 22 |
|   | 7.4                                                                                                                                                | Continuous                  Improvement Reviews.                                                         | 23 |
|   | 7.5                                                                                                                                                | Measurement                  and Monitoring                                                              | 23 |
|   | 7.6                                                                                                                                                | Satisfaction                  Surveys.                                                                   | 23 |
|   | 7.7                                                                                                                                                | Notice                  of Adverse Impact                                                                | 24 |
| 8      | PROJECT                  PERSONNEL                                                                                                                 | 24                                                                                                       |
|   | 8.1                                                                                                                                                | Key                  Supplier Personnel                                                                  | 24 |
|   | 8.2                                                                                                                                                | Supplier                  Account Manager and Supplier Delivery Manager                                  | 25 |
|   | 8.3                                                                                                                                                | Supplier                  Personnel Are Not Hercules Employees                                           | 26 |
|   | 8.4                                                                                                                                                | Replacement,                  Qualifications, and Retention of Supplier Personnel                        | 26 |
|   | 8.5                                                                                                                                                | Staffing                  Plan: Restrictions on Changes in Supplier                  Staffing/Facilities | 27 |
|   | 8.6                                                                                                                                                | Conduct                  of Supplier Personnel                                                           | 27 |
|   | 8.7                                                                                                                                                | Substance                  Abuse                                                                         | 28 |
|   | 8.8                                                                                                                                                | Affected                  Employees                                                                      | 28 |
|   | 8.9                                                                                                                                                | EC                  Acquired Rights Directive.                                                           | 28 |
| 9      | SUPPLIER                  RESPONSIBILITIES                                                                                                         | 28                                                                                                       |
|   | 9.1                                                                                                                                                | Policy                  and Procedures Manual                                                            | 28 |
|   | 9.2                                                                                                                                                | Reports                                                                                                  | 30 |
|   | 9.3                                                                                                                                                | Governance                  Model; Meetings                                                              | 30 |
|   | 9.4                                                                                                                                                | Quality                  Assurance and Internal Controls                                                 | 31 |
|   | 9.5                                                                                                                                                | Processes,                  Procedures, Architecture, Standards and Planning                             | 32 |
|   | 9.6                                                                                                                                                | Change                  Control                                                                          | 33 |
|   | 9.7                                                                                                                                                | Software                  Currency.                                                                      | 34 |
|   | 9.8                                                                                                                                                | Maintenance                                                                                              | 35 |
|   | 9.9                                                                                                                                                | Efficiency                  and Cost Effectiveness.                                                      | 36 |
|   | 9.10                                                                                                                                               | Malicious                  Code                                                                          | 36 |
|   | 9.11                                                                                                                                               | Access                  to Specialized Supplier Skills and Resources                                     | 36 |
|   | 9.12                                                                                                                                               | Audit                  Rights.                                                                           | 37 |
|   | 9.13                                                                                                                                               | Subcontractors.                                                                                          | 40 |
|   | 9.14                                                                                                                                               | Technology                  and Business Process Evolution                                               | 41 |
|   | 9.15                                                                                                                                               | Network                  Configuration Data                                                              | 42 |
| 10     | HERCULES                  RESPONSIBILITIES                                                                                                         | 43                                                                                                       |
|   | 10.1                                                                                                                                               | Responsibilities                                                                                         | 43 |
|   | 10.2                                                                                                                                               | Savings                  Clause                                                                          | 43 |
| 11     | CHARGES                                                                                                                                            | 43                                                                                                       |
|   | 11.1                                                                                                                                               | General.                                                                                                 | 43 |
|   | 11.2                                                                                                                                               | Pass-Through                  Expenses                                                                   | 45 |
|   | 11.3                                                                                                                                               | Reserved.                                                                                                | 45 |
|   | 11.4                                                                                                                                               | Taxes                                                                                                    | 45 |
|   | 11.5                                                                                                                                               | Extraordinary                  Events                                                                    | 48 |
|   | 11.6                                                                                                                                               | Reserved                                                                                                 | 49 |
|   | 11.7                                                                                                                                               | Refundable                  Items                                                                        | 49 |
|   | 11.8                                                                                                                                               | Hercules                  Benchmarking Reviews                                                           | 49 |
|   | 11.9                                                                                                                                               | Most                  Favored Customer                                                                   | 50 |
| 12     | INVOICING                  AND PAYMENT                                                                                                             | 50                                                                                                       |
|   | 12.1                                                                                                                                               | Invoicing                                                                                                | 50 |
|   | 12.2                                                                                                                                               | Payment                  Due.                                                                            | 51 |
|   | 12.3                                                                                                                                               | Set                  Off                                                                                 | 51 |
|   | 12.4                                                                                                                                               | Disputed                  Charges                                                                        | 51 |
| 13     | HERCULES                  DATA AND OTHER CONFIDENTIAL INFORMATION                                                                                  | 52                                                                                                       |
|   | 13.1                                                                                                                                               | Confidential                  Information                                                                | 52 |
|   | 13.2                                                                                                                                               | Hercules                  Data                                                                           | 54 |
|   | 13.3                                                                                                                                               | Personal                  Data                                                                           | 56 |
|   | 13.4                                                                                                                                               | File                  Access.                                                                            | 58 |
|   | 13.5                                                                                                                                               | Hercules                  Data -- Correction and Restoration                                             | 58 |
|   | 13.6                                                                                                                                               | Survival                                                                                                 | 58 |
| 14     | OWNERSHIP                  OF MATERIALS                                                                                                            | 59                                                                                                       |
|   | 14.1                                                                                                                                               | Hercules                  Owned Materials                                                                | 59 |
|   | 14.2                                                                                                                                               | Developed                  Materials                                                                     | 60 |
|   | 14.3                                                                                                                                               | Supplier                  Owned Materials                                                                | 61 |
|   | 14.4                                                                                                                                               | Other                  Materials                                                                         | 62 |
|   | 14.5                                                                                                                                               | General                  Rights                                                                          | 62 |
|   | 14.6                                                                                                                                               | Hercules                  Rights Upon Expiration or Termination of Agreement                             | 63 |
| 15     | REPRESENTATIONS,                  WARRANTIES AND COVENANTS                                                                                         | 65                                                                                                       |
|   | 15.1                                                                                                                                               | Work                  Standards                                                                          | 65 |
|   | 15.2                                                                                                                                               | Software                                                                                                 | 65 |
|   | 15.3                                                                                                                                               | Non-Infringement                                                                                         | 65 |
|   | 15.4                                                                                                                                               | Authorization                                                                                            | 66 |
|   | 15.5                                                                                                                                               | Inducements;                  Hercules Business Practices Policy                                         | 66 |
|   | 15.6                                                                                                                                               | Disabling                  Code                                                                          | 67 |
|   | 15.7                                                                                                                                               | Compliance                  with Laws.                                                                   | 67 |
|   | 15.8                                                                                                                                               | Interoperability                                                                                         | 69 |
|   | 15.9                                                                                                                                               | Disclaimer                                                                                               | 69 |
| 16     | INSURANCE                  AND RISK OF LOSS                                                                                                        | 69                                                                                                       |
|   | 16.1                                                                                                                                               | Insurance.                                                                                               | 69 |
|   | 16.2                                                                                                                                               | Risk                  of Loss.                                                                           | 71 |
| 17     | INDEMNITIES                                                                                                                                        | 71                                                                                                       |
|   | 17.1                                                                                                                                               | Indemnity                  by Supplier                                                                   | 71 |
|   | 17.2                                                                                                                                               | Indemnity                  by Hercules                                                                   | 72 |
|   | 17.3                                                                                                                                               | Additional                  Indemnities                                                                  | 73 |
|   | 17.4                                                                                                                                               | Infringement                                                                                             | 73 |
|   | 17.5                                                                                                                                               | Indemnification                  Procedures                                                              | 74 |
|   | 17.6                                                                                                                                               | Indemnification                  Procedures - Governmental Claims                                        | 75 |
|   | 17.7                                                                                                                                               | Subrogation                                                                                              | 75 |
| 18     | LIABILITY                                                                                                                                          | 75                                                                                                       |
|   | 18.1                                                                                                                                               | General                  Intent                                                                          | 75 |
|   | 18.2                                                                                                                                               | Force                  Majeure                                                                           | 75 |
|   | 18.3                                                                                                                                               | Limitation                  of Liability                                                                 | 76 |
| 19     | DISPUTE                  RESOLUTION                                                                                                                | 78                                                                                                       |
|   | 19.1                                                                                                                                               | Informal                  Dispute Resolution                                                             | 78 |
|   | 19.2                                                                                                                                               | Arbitration                                                                                              | 79 |
|   | 19.3                                                                                                                                               | Jurisdiction                                                                                             | 80 |
|   | 19.4                                                                                                                                               | Continued                  Performance                                                                   | 80 |
|   | 19.5                                                                                                                                               | Governing                  Law                                                                           | 81 |
| 20     | TERMINATION                                                                                                                                        | 81                                                                                                       |
|   | 20.2                                                                                                                                               | Termination                  for Convenience                                                             | 82 |
|   | 20.3                                                                                                                                               | Termination                  Upon Supplier Change of Control                                             | 82 |
|   | 20.4                                                                                                                                               | Termination                  Upon Hercules Acquisition or Merger                                         | 82 |
|   | 20.5                                                                                                                                               | Termination                  for Insolvency                                                              | 83 |
|   | 20.6                                                                                                                                               | Hercules                  Rights Upon Supplier’s Bankruptcy                                        | 83 |
|   | 20.7                                                                                                                                               | Termination                  for Supplier Degraded Financial Condition                                   | 84 |
| 21     | GENERAL                                                                                                                                            | 84                                                                                                       |
|   | 21.1                                                                                                                                               | Binding                  Nature, Assignment                                                              | 84 |
|   | 21.2                                                                                                                                               | Entire                  Agreement; Amendment                                                             | 84 |
|   | 21.3                                                                                                                                               | Notices                                                                                                  | 84 |
|   | 21.4                                                                                                                                               | Counterparts                                                                                             | 87 |
|   | 21.5                                                                                                                                               | Headings                                                                                                 | 87 |
|   | 21.6                                                                                                                                               | Relationship                  of Parties                                                                 | 87 |
|   | 21.7                                                                                                                                               | Severability                                                                                             | 87 |
|   | 21.8                                                                                                                                               | Consents                  and Approval                                                                   | 87 |
|   | 21.9                                                                                                                                               | Waiver                  of Default; Cumulative Remedies                                                  | 87 |
|   | 21.10                                                                                                                                              | Survival                                                                                                 | 88 |
|   | 21.11                                                                                                                                              | Publicity                                                                                                | 88 |
|   | 21.12                                                                                                                                              | Service                  Marks                                                                           | 88 |
|   | 21.13                                                                                                                                              | Third                  Party Beneficiaries                                                               | 88 |
|   | 21.14                                                                                                                                              | Covenant                  Against Pledging                                                               | 88 |
|   | 21.15                                                                                                                                              | Order                  of Precedence                                                                     | 88 |
|   | 21.16                                                                                                                                              | Hiring                  of Employees                                                                     | 88 |
|   | 21.17                                                                                                                                              | Further                  Assurances                                                                      | 89 |
|   | 21.18                                                                                                                                              | Liens                                                                                                    | 89 |
|   | 21.19                                                                                                                                              | Covenant                  of Good Faith                                                                  | 89 |
|   | 21.20                                                                                                                                              | Acknowledgment                                                                                           | 89 |
|   | 21.21                                                                                                                                              | References                                                                                               | 89 |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      A**

**Glossary**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Schedule      A**

**Glossary**

**Schedule      A**
**Agreement**

| (1) | “**Acceptance**”                means the determination, in Hercules’ reasonable discretion, following                implementation, installation, testing and execution in the production                environment for an agreed upon number of business cycles that Software,                Equipment, Systems and/or other contract deliverables are in Compliance                in                all material respects with the Specifications. Unless otherwise stated                in                this Agreement or agreed by the Parties, Hercules shall provide Supplier                a                notice of its determination as to whether or not to Accept within                ten (10)                business days. |
|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (2) | “**Actual                Uptime**”                means the measurement of time that the full functionality of a particular                System, Application, Software, Equipment, Network or any other part                of the                Services is actually available during the Measurement Window, and                such                measurement will be calculated by subtracting Downtime from the Scheduled                Uptime. |
|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (3) | “**Additional                Resource Charge**”                or “**ARC**”                is the charge per Resource Unit that is applicable whenever the actual                consumption of a defined Resource Unit by Hercules and the Eligible                Recipients exceeds the Resource Baseline for such Resource Unit set                forth                in **Schedule                J**.                The total additional charges will be calculated by multiplying the                Additional Resource Charge by the number of Resource Units in excess                of                the Resource Baseline actually consumed by Hercules and the Eligible                Recipients. |
|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (4) | “**Affiliate**”                means with respect to any Entity, any other Entity that is directly                or                indirectly Controls, is Controlled by or under common Control with                such                Entity at the time in question. |
|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (5) | “**Agreement**”                has the meaning given in the preamble to the                Agreement. |
|-----|-------------------------------------------------------------------------------------------------------------------|

| (6) | “**Allocation                of Pool Percentage**”                means the portion of the Pool Percentage Available for Allocation                that is                specified for a Performance Category. The total of all Allocation                of Pool                Percentages shall not exceed the Pool Percentage Available for                Allocation. |
|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (7) | “**Applications                Software**”                or “**Applications**”                means those software application programs and programming (and all                modifications, replacements, Upgrades, enhancements, documentation,                materials and media related thereto) used to support day-to-day business                operations and accomplish specific business objectives to the extent                a                Party has financial or operational responsibility for such programs                or                programming under **Schedule                E**                or                **Schedule                J.1**.                Applications Software shall include all such programs or programming                in                use or required to be used as of the Commencement Date, including                those                set forth in **Schedule                B**,                those as to which the license, maintenance or support costs are included                in the Hercules Base Case, and those as to which Supplier received                reasonable notice and/or access prior to the Commencement Date.                Applications Software also shall include all such programs or programming                developed and/or introduced by or for Hercules or the Eligible Recipients                on or after the Commencement Date to the extent a Party has financial                or                operational responsibility for such programs or programming under                **Schedule                E**                or                **Schedule                J.1**. |
|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (8) | “**At                Risk Amount**”                means, for any month during the Term, an amount, expressed as a percentage                of the Monthly Charges, which is the maximum amount that the Supplier                will                have at risk for Service Level Credits. The At Risk Amount shall                be 10% of                the Monthly Charges. |
|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (9) | “**Authorized                User(s)**”                means, individually and collectively, the employees, business units,                contractors, subcontractors, customers, agents, representatives,                and joint                ventures of Hercules and the Eligible Recipients (other than Supplier                and                its Subcontractors) designated by Hercules or an Eligible Recipient                to                receive or use the Systems or Services provided by                Supplier. |
|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (10) | “**Availability**”                means the period of time during which a Service component is scheduled                to                be available during the Measurement Window divided by the period                of time                such component is actually available during such Measurement Window;                provided that for such calculation shall not include periods of downtime                that is the result of scheduled maintenance (for example, preventive                maintenance, system upgrades, etc.), provided that such maintenance                is                performed during defined maintenance windows or during a time period                mutually agreed by the Parties and scheduled to minimize impact to                Hercules' business, and provided further that Supplier maintains                Availability during such periods to the extent reasonably                practicable. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (11) | “**Baseline                Project FTE Hours**”                has the meaning given in **Section                3**                of                **Schedule                J**. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (12) | “**Benchmark                Standard**”                has the meaning given in **Section                11.8(c)**** **of                the Agreement. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (13) | “**Benchmarker**”                has the meaning given in **Section                11.8(a)**** **of                the Agreement. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------|

| (14) | “**Benchmarking**”                has the meaning given in **Section                11.8(a)**                of                the Agreement. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|

| (15) | “**Charges**”                means the amounts set forth in **Article                11**                and **Schedule                J**                (or otherwise set forth in the Agreement) as charges due to the Supplier                in return for providing the                Services. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (16) | “**Change                Control Procedures**”                has the meaning given in **Section                9.6(a)**** **of                the Agreement. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (17) | “**Commencement                Date**”                means May 1, 2007, or such other date as the Parties may agree upon                in                writing as the date on which Supplier shall assume full responsibility                for                the Services identified in the                Agreement. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (18) | “**Compliance**”                and “**Comply**”                means, with respect to outsourced business process(es), Software,                Equipment, Systems or other contract deliverables to be implemented,                designed, developed, delivered, integrated, installed and/or tested                by                Supplier, in compliance in all material respects with the Specifications. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (19) | **“Confidential                Information**”                has the meaning given in **Section                13.1(a)**                of                the Agreement. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (20) | “**Contract                Changes**”                has the meaning given in **Section                11.1(e)**** **of                the Agreement. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (21) | “**Contract                Year**”                means, for the first Contract Year, a period commencing on the                Commencement Date and ending on December 31, 2007 and, for each ensuing                Contract Year, a twelve (12) month period commencing on January 1                and                ending on December 31. If any Contract Year is less than twelve (12)                months, the rights and obligations under this Agreement that are                calculated on a Contract Year basis will be proportionately adjusted                for                such shorter period. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (22) | “**Control**”                and its derivatives means: (a) the legal, beneficial, or equitable                ownership, directly or indirectly, of (i) at least fifty percent                (50%) of                the aggregate of all voting equity interests in an Entity, or (ii)                equity                interests having the right to at least fifty percent (50%) of the                profits                of an Entity or, in the event of dissolution, to at least fifty percent                (50%) of the assets of an Entity; (b) the right to appoint, directly                or                indirectly, a majority of the board of directors; (c) the right to                control, directly or indirectly, the management or direction of the                Entity                by contract or corporate governance document; or (d) in the case                of a                partnership, the holding by an Entity (or one of its Affiliates)                of the                position of sole general partner. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (23) | “**Critical                Deliverables**”                means those deliverables performed on a one-time or periodic basis,                for                which a Deliverable Credit may be payable in accordance with **Schedule                G**                and described in **Attachment                G.1**                or                **Schedule                H**.                Critical Deliverables are not Critical Service                Levels. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (24) | “**Critical                Service Levels**”                means those Service Levels established under **Schedule                G**                for which a Service Level Credit may be payable. Critical Service                Levels                are identified and defined in **Attachment                G.1**.                Each Critical Service Level has an Expected Service Level and a Minimum                Service Level associated with it unless otherwise specified. It is                the                intent of the Parties that all Critical Service Levels shall be                quantifiable, measurable and                objective. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (25) | “**Deliverable                Credits**”                means the monetary amount(s) that Supplier shall pay to Hercules                (or apply                against monthly Charges) in the event of a failure to achieve a Critical                Deliverable. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (26) | “**Derivative                Work**”                means a work based on one or more preexisting works, including a                condensation, transformation, translation, modification, expansion,                or                adaptation, that, if prepared without authorization of the owner                of the                copyright of such preexisting work, would constitute a copyright                infringement under applicable Law, but excluding the preexisting                work. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (27) | “**Developed                Materials**”                means any Materials (including Software), or any modifications,                enhancements or Derivative Works thereof, developed by or on behalf                of                Supplier for Hercules or the Eligible Recipients in connection with                or as                part of the Services. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (28) | “**Development                Tools**”                means all software programs and programming (and all modifications,                replacements, Upgrades, enhancements, documentation, materials and                media                related thereto) that are used in the development, testing, deployment                and                maintenance of Applications to the extent a Party has financial or                operational responsibility for such programs or programming under                **Schedule                E**                or                **Schedule                J.1**.                Development Tools shall include all such products in use or required                to be                used as of the Commencement Date, including those set forth in                **Schedule                B**,                those as to which the license, maintenance or support costs are included                in the Hercules Base Case, and those as to which Supplier received                reasonable notice and/or access prior to the Commencement Date.                Development Tools also shall include all such products selected and/or                developed by or for Hercules or the Eligible Recipients on or after                the                Commencement Date to the extent a Party has financial or operational                responsibility for such programs or programming under **Schedule                E**                or                **Schedule                J.1**. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (29) | “**Direct                Hercules Competitor**”                means the Entities identified in **Schedule                P**,                as well as their Affiliates, successors and assigns to the extent                such                Affiliates, successors or assigns are in the same or similar industry                as                Hercules, as such list of Entities may be modified by Hercules from                time                to time by providing Suppler reasonable advance notice before such                change                is effective. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (30) | *** ***“**Downtime**”                means the time that the full functionality of a particular System,                Application, Software, Equipment, Network or any other part of the                Services is not available during the Measurement                Window. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (31) | “**Earnback**”                means the methodology used to determine the potential return of a                Service                Level Credit as described in **Section                6**                of                **Schedule                G**. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (32) | “**Effective                Date**”                has the meaning given in the preamble to the                Agreement. |
|------|---------------------------------------------------------------------------------------------------------------------------------------|

| (33) | “**Eligible                Recipients**”                means, collectively, and to the extent such Entity is receiving Services                under this Agreement, the                following: |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (a) | Hercules; |
|--------|-----|-----------|

|   | (b) | any                Entity that is an Affiliate of Hercules on the Commencement Date,                or                thereafter becomes an Affiliate of                Hercules; |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | any                Entity that purchases after the Commencement Date from Hercules or                any                Affiliate of Hercules, all or substantially all of the assets of                Hercules                or such Affiliate, or of any division, marketing unit, business unit,                administrative unit, or manufacturing, research or development facility                thereof, provided that such Entity agrees in writing to be bound                by the                terms and conditions of this                Agreement; |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (d) | any                Entity that after the Commencement Date is created using assets of                Hercules or any Affiliate of Hercules, provided that such Entity                agrees in                writing to be bound by the terms and conditions of this                Agreement; |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | any                Entity into which Hercules or any Affiliate of Hercules merges or                consolidates, provided that such Entity has assumed Hercules’ obligations                under this Agreement, and provided further that such Entity agrees                in                writing to be bound by the terms and conditions of this                Agreement; |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (f) | any                Entity which merges into or consolidates with Hercules or any Affiliate                of                Hercules; |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------|

|   | (g) | any                Entity or facility, including any corporation, joint venture, partnership                or manufacturing, research or development facility, in which on or                after                the Commencement Date, Hercules or any Affiliate of Hercules has                an                ownership interest and/or as to which Hercules or such Affiliate                has                management or operational responsibility by law or                contract; |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (h) | intentionally                blank; |
|--------|-----|-------------------------------------|

|   | (i) | any                customer of an Eligible Recipient identified in clauses (a) through                (h)                above, or an Entity to which such an Eligible Recipient is a                subcontractor, but only in connection with the provision of products                or                services by such Eligible Recipient to such customer; |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (j) | any                person or Entity engaged in the provision of products or services                to                Hercules or an Eligible Recipient identified in clauses (a) through                (h)                above, but only in connection with the provision of such products                or                services to Hercules or such Eligible Recipient;                and |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (k) | other                entities to which the Parties                agree. |
|--------|-----|--------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | (34) | “**Entity**”                means a corporation, partnership, joint venture, trust, limited liability                company, limited liability partnership, association or other organization                or entity. |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (35) | “**Equipment**”                means all computing, networking, communications and related computing                equipment (hardware and firmware) procured, provided, operated, supported,                or used by Hercules, Supplier or Authorized Users in connection with                the                Services, including (i) mainframe, midrange, server and distributed                computing equipment and associated attachments, features, accessories,                peripheral devices, and cabling, (ii) personal computers, laptop                computers, terminals, workstations and associated attachments, features,                accessories, printers, multi-functional printers, peripheral devices,                and                cabling, and (iii) voice, data, video and wireless telecommunications                and                network and monitoring equipment and associated attachments, features,                accessories, cell phones, peripheral devices, and cabling*.* |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (36) | “**Expected                Service Level**”                means the level of performance designated as such for a Service Level,                as                set forth in **Attachment                G.1**,                below which an Expected Service Level Default shall be deemed to                occur. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (37) | “**Expected                Service Level Default**”                means the Supplier's level of performance for a particular Service                Level                fails to meet the applicable Expected Service Level (but does not                fail to                meet the applicable Minimum Service Level) as specified in **Attachment                G.1**,                and has already failed to meet such Expected Service Level*** ***two*** ***or                more months in any rolling twelve (12) month                period. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (38) | “**Extraordinary                Event**”                has the meaning given in **Section                11.5(a)**** **of                the Agreement. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (39) | *** ***“**Full                Time Equivalent**”                or “**FTE**”                means a level of effort, excluding vacation, holidays, training,                administrative and other non-productive time (but including a reasonable                amount of additional work outside normal business hours), equivalent                to                that which would be provided by one person working full time for                one year.                Unless otherwise agreed, one FTE is assumed to be at least 2080 productive                hours per Contract Year. Without Hercules’ prior written approval, one (1)                dedicated individual’s total work effort cannot amount to more than one                FTE. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (40) | “**Functional                Service Area**”                means each of the substantive areas of Services in which Supplier                shall                provide Services((i) global data center operations, SAP basis, and                SAP                security, (iii) Tier II Services, (iv) messaging, (v) network services                /                non-SAP security, (vii) help desk / service desk) as more thoroughly                described in **Schedules                E**                and **J**. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (41) | “**Hercules                Base Case**”                means the summary financial base case attached hereto as **Schedule                K**,                as well as the detailed financial and budget information underlying                such                summary base case. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (42) | “**Hercules                Data**”                means any data or information of Hercules, an Eligible Recipient                or an                Authorized User that is provided to or obtained by Supplier in connection                with the negotiation and execution of this Agreement or the performance                of                Supplier’s obligations under this Agreement, including data and                information with respect to the businesses, customer, operations,                facilities, products, rates, regulatory compliance, competitors,                consumer                markets, assets, expenditures, mergers, acquisitions, divestitures,                billings, collections, revenues and finances of Hercules, any Eligible                Recipient or an Authorized User. Hercules Data also means any data                or                information (i) created, generated, collected or processed by Supplier                in                the performance of its obligations under this Agreement, including                data                processing input and output, service level measurements, asset                information, Reports, third party service and product agreements,                contract                charges, and Retained Expense and Pass-Through Expenses or (ii) that                resides in or is accessed through                Software, Equipment or Systems provided, operated, supported, or                used by                Supplier in connection with the Services, as well as information                derived                from this data and                information. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (43) | “**Hercules                Facilities**”                means the facilities listed in **Schedule                O.1**                that are provided by Hercules or the Eligible Recipient for the use                of                Supplier to the extent necessary to provide the                Services. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (44) | “**Hercules                Owned Materials**”                has the meaning given in **Section                14.1**                of                the Agreement. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (45) | “**Hercules                Owned Software**”                means Software owned by Hercules, a Hercules Affiliate or an Eligible                Recipient and used, operated, maintained or supported by or on behalf                of                Supplier under or in connection with this                Agreement. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (46) | “**Hercules                Personal Data**”                or “**Personal                Data**”                means that portion of Hercules Data that is subject to any Privacy                Laws. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (47) | “**Hercules                Personnel**”                means the employees, agents, contractors or representatives of Hercules                or                its Affiliates or Eligible Recipients who performed any of the Services                to                be provided by Supplier during the twelve (12) months preceding the                Commencement Date. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (48) | “**Hercules                Relationship Manager**”                has the meaning given in **Section                10.1**                of                the Agreement. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (49) | “**Hercules                Rules**”                has the meaning given in **Section                6.2(e)**                of                the Agreement. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (50) | “**Hercules                Standards**”                has the meaning given in **Section                9.5(a)**                of                the Agreement. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (51) | “**Hercules                Third Party Contractors**”                has the meaning given in **Section                4.6**. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------|

| (52) | “**Income                Tax**”                means any tax on or measured by the net income of a Party (including                taxes                on capital or net worth that are imposed as an alternative to a tax                based                on net or gross income), or tax which is in the nature of an excess                profits tax, minimum tax on tax preferences, alternative minimum                tax,                accumulated earnings tax, personal holding company tax, capital gains                tax                or franchise tax for the privilege of doing                business. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (53) | “**Key                Measurements**”                means those Service Levels for which no Service Level Credit is payable,                but which are meaningful to Hercules’ business, and are described in                **Attachment                G.1**. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (54) | “**Key                Supplier Personnel**”                means the Supplier Personnel filling the positions designated in                **Schedule                C.1**                as                Key Supplier Personnel. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (55) | “**Laws**”                means all federal, state, provincial, regional, territorial, local                and                other laws, statutes, ordinances, regulations, rules, executive orders,                supervisory requirements, directives, circulars, opinions, interpretive                letters and other official releases of or by any government, or any                authority, department or agency thereof, in any jurisdiction in which                the                Services are provided or received, including the United States Securities                and Exchange Commission and the Public Company Accounting Oversight                Board.                The definition of Laws shall include Privacy Laws. For purposes of                this                Agreement, Laws also shall include all generally accepted accounting                principles (“**GAAP**”),                as such principles and standards may be modified during the Term                by the                Public Company Accounting Oversight Board or other applicable authorities. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (56) | “**Level                1 Support**”                means support that is provided as the entry point for inquiries or                problem                reports from Authorized Users. If Level 1 Support cannot resolve                the                inquiry or problem, the inquiry or problem is directed to the appropriate                Level 2 Support or third party for                resolution. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (57) | “**Level                2 Support**”                means support that serves as a consolidation point for inquiries                and                problems between Level 1 and Level 3 Support. For example, Level                2 Support                might exist in a computer operations or a distribution/mail out center.                If                Level 2 Support cannot resolve the inquiry or problem, the inquiry                or                problem is directed to the appropriate Level 3 Support or third party                for                resolution. Inquiries or problems to this level are usually reported                by                Level 1 Support personnel, but may be initiated directly by Authorized                Users or the Supplier, as approved by                Hercules. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (58) | “**Level                3 Support**”                means support that is provided by the personnel or third party that                is                most knowledgeable and experienced about the underlying inquiry,                problem                or question and is utilized when efforts to resolve the problem or                question by Level 1 and Level 2 Support have failed or are bypassed.                Inquiries or problems to this level are usually reported by Level                1 or                Level 2 Support personnel, but may be initiated directly by Authorized                Users or the Supplier, as approved by                Hercules. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (59) | “**Losses**”                means all losses, liabilities, damages, fines, penalties, interest                and                claims (including taxes), and all related costs and expenses (including                reasonable legal fees and disbursements and costs of investigation,                litigation, experts, and settlement) to the extent recoverable under                **Section                18.3**                of                the Agreement. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (60) | “**Major                Release**”                means a new version of Software that includes changes to the architecture                and/or adds new features and functionality in addition to the original                functional characteristics of the preceding Software release. These                releases are usually identified by full integer changes in the numbering,                such as from “7.0” to “8.0,” but may be identified by the industry as a                major release without the accompanying integer                change. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (61) | “**Malicious                Code**”                means (i) any code, program, or sub-program whose knowing or intended                purpose is to damage or interfere with the operation of the computer                system containing the code, program or sub-program, or to halt, disable                or                interfere with the operation of the Software, code, program, or                sub-program, itself, or (ii) any device, method, or token that permits                any                person to circumvent the normal security of the Software or the system                containing the code. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (62) | *** ***“**Managed                Third Parties**”                means the Hercules Third Party Contractors listed on **Schedule                D.2**                and any substitute or replacement third party contractors reasonably                designated by Hercules, and shall include Fully Managed Third Parties                and                General Managed Third Parties, as defined in **Section                6.6**. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (63) | “**Management                Tools**”                means all software programs and programming (and all modifications,                replacements, Upgrades, enhancements, documentation, materials and                media                related thereto) that are used by Supplier to deliver and manage                the                Services. Management Tools shall include all such products in use                or                required to be used as of the Commencement Date, including those                set forth                in **Schedule                B**,                those as to which the license, maintenance or support costs are included                in the Hercules Base Case, and those as to which Supplier received                reasonable notice and/or access prior to the Commencement Date. Management                Tools also shall include all such products selected and/or developed                by or                for Hercules, the Eligible Recipients or Supplier on or after the                Commencement Date to the extent a Party has financial or operational                responsibility for such programs or programming under **Schedule                E**                or                **Schedule                J.1**. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (64) | “**Materials**”                means, collectively, Software, literary works, other works of authorship,                specifications, designs, analyses, processes, methodologies, concepts,                inventions, know-how, programs, program listings, programming tools,                documentation, user materials, reports, drawings, databases, spreadsheets,                machine-readable text and files, financial models and work product,                whether tangible or intangible. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (65) | “**Measurement                Window**”                means the time during, or frequency by, which a Service Level shall                be                measured. The Measurement Window will exclude Hercules approved scheduled                maintenance. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (66) | “**Minimum                Service Level Default**”                means the Supplier's level of performance for a particular Service                Level                fails to meet the applicable Minimum Service Level at any                time. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (67) | “**Minimum                Service Level(s)**”                means the minimum level of performance set forth in **Attachment                G.1**                below (i.e., worse from the perspective of Hercules) which a Minimum                Service Level Default shall be deemed to occur, with respect to each                Critical Service Level and Key                Measurement. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (68) | “**Minor                Release**”                means a scheduled release containing small functionality updates                and/or                accumulated resolutions to defects or non-conformances made available                since the immediately preceding release (whether Major Release or                Minor                Release). Minor Releases shall include “Maintenance Releases” which are                supplemental to and made available between Major Releases and other                Minor                Releases, issued and provided under specific vendor service level                or                maintenance obligations and contain only accumulated resolutions                or                mandated changes. These releases are usually identified by a change                in the                decimal numbering of a release, such as “7.12” to “7.13.” |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (69) | “**Monthly                Base Charge**”                means the Supplier Charges for Services associated with a specific                Functional Services Area for a given month at the number of Resource                Units                included within the Resource Baseline(s) for the applicable month. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (70) | “**New                Advances**”                has the meaning given in **Section                9.14(e)**                of                the Agreement. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (71) | “**New                Services**”                means new services that are materially different than the existing                Services or significant changes to the existing Services that are                requested by Hercules, and that require materially different levels                of                effort, resources or expense from Supplier for which there is no                current                Resource Baseline or charging methodology.  |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (72) | “**Out-of-Pocket                Expenses**”                means reasonable, demonstrable and actual out-of-pocket expenses                due and                payable to a third party by Supplier that are approved in advance                by                Hercules and for which Supplier is entitled to be reimbursed by Hercules                under this Agreement. Out-of-Pocket Expenses shall not include Supplier’s                overhead costs (or allocations thereof), general and/or administrative                expenses or other mark-ups. Out-of-Pocket Expenses shall be calculated                at                Supplier’s actual incremental expense and shall be net of all rebates and                allowances. |
|------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (73) | “**Party**”                or “**Parties**”                means Hercules and Supplier. |
|------|-----------------------------------------------------------------------------------------------------------------|

| (74) | “**Pass-Through                Expenses**”                means the expenses, if any, listed in **Schedule                J**,                as such list may be amended by Hercules from time to time, for which                Hercules has agreed in advance to be financially responsible, in                accordance with **Section                11.2**                of                this Agreement, following processing and review of the third party                invoice                by Supplier. Supplier shall not charge any handling or administrative                charge in connection with its processing or review of such                invoices. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (75) | “**Performance                Category**”                means a grouping of Service Levels as set forth in **Schedule                G**.                Critical Deliverables do not constitute a Performance                Category. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (76) | “**Policy                and Procedures Manual**”                has the meaning given in **Section                9.1(a)**                of                the Agreement. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (77) | **“Pool                Percentage Available for Allocation”**means                the total amount that may be allocated for Service Level Credits                among the                Critical Service Levels. The Pool Percentage Available for Allocation                shall be 300% of the At Risk Amount**.** |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (78) | **“Privacy                Laws”**                means Laws relating to data privacy, trans-border data flow or data                protection (e.g., the implementing legislation and regulations of                the                European Union member states under the European Union Directive 95/46/EC),                including, subject to **Section** **15.7**,                any rules, regulations, directives, principles and policies of Hercules                or                an Eligible Recipient or any self-regulatory organizations to which                Hercules or an Eligible Recipient                belongs. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (79) | “**Projects**”                has the meaning given in **Section                4.5(a)**                of                the Agreement. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------|

| (80) | “**Quality                Assurance**”                means the actions, planned and performed, to provide confidence that                all                business processes, Systems, Equipment, Software and components that                influence the quality of the Services are working as expected individually                and collectively. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (81) | “**Reduced                Resource Credit**”                or “**RRC**”                means the credit per Resource Unit that is applicable whenever the                actual                consumption of a defined Resource Unit by the Eligible Recipients                falls                below the Resource Baseline for utilization of such Resource Unit                set                forth in **Schedule                J**.                The total credit will be calculated by multiplying the Reduced Resource                Credit by the number of Resource Units below the Resource Baseline                actually consumed by the Eligible Recipients. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (82) | “**Recoverable                Taxes**”                means any tax on goods or services where the payer of the tax is                able to                claim a credit for that tax from a Tax Authority, and includes Goods                and                Services Taxes, Harmonized Sales Taxes, Value Added Taxes and other                similar taxes. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (83) | “**Reports**”                has the meaning set forth in **Section                9.2(a)**                of                the Agreement. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------|

| (84) | “**Required                Consents**”                means the consents (if any) required to be obtained: (i) to assign                or                transfer to Supplier Hercules licensed Third Party Software, Third                Party                Contracts or Acquired Assets (including related warranties); (ii)                to grant                Supplier the right to use and/or access the Hercules licensed Third                Party                Software in connection with providing the Services; (iii) to grant                Hercules and the Eligible Recipients the right to use and/or access                the                Supplier Owned Software, Third Party Software and Equipment acquired,                operated, supported or used by Supplier in connection with providing                the                Services; (iv) to assign or transfer to Hercules, the Eligible Recipients                or their designee(s) any Developed Materials, (v) to assign or transfer                to                Hercules, the Eligible Recipients or their designee(s) Supplier Owned                Software, Third Party Software, Third Party Contracts, Equipment                leases or                other rights following the Term to the extent provided in this Agreement;                and (vi) all other consents required from third parties in connection                with                Supplier’s provision of the Services or performance of its obligations                hereunder. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (85) | “**Resource                Baselines**”                means the estimated number of Resource Units to be required and/or                consumed by Hercules and the Eligible Recipients during a defined                period                of time and included in the Monthly Base Charges. The Resource Baselines                as of the Commencement Date are set forth in **Schedule                J**. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (86) | “**Resource                Unit**”                or “**RU**”                means a measurable device, unit of consumption, staffing level, or                other                resource that is associated with the Services, as described in                **Schedule                J**,                that is measured to determine Hercules’ and the Eligible Recipients’                actual utilization of such resource compared to the applicable Resource                Baseline for purposes of calculating Additional Resource Charges                and                Reduced Resource Credits as described in **Schedule                J**. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (87) | “**Retained                Systems and Business Processes**”                means those systems and business processes of Hercules or an Eligible                Recipient for which Supplier has not assumed responsibility under                this                Agreement (including those provided, managed, operated, supported                and/or                used on their behalf by Hercules Third Party Contractors). Retained                Systems and Business Processes include equipment and software associated                with such systems and business                processes. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (88) | “**Root                Cause Analysis**”                means the formal process to be used by Supplier to diagnose the underlying                cause of problems at the lowest reasonable level so that corrective                action                can be taken that will eliminate repeat failures. Supplier shall                implement                a Root Cause Analysis as specified in **Section                7.3**                or                as requested by Hercules. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (89) | “**Scheduled                Uptime**”                means that period of time (days of the week and hours per day) during                which a particular System, Application, Software, Equipment, Network                or                any other part of the Services is expected to be available during                the                Measurement Window. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (90) | “**Service                Level Credit Allocation Percentage**”                means, for a particular Critical Service Level, the portion of Allocation                of Pool Percentage allocated to a Critical Service Level within a                Performance Category and used to calculate the Service Level Credit                payable to Hercules in the event of a Service Level Default in such                Critical Service Level. In no event shall the sum of all Service                Level                Credit Allocation Percentages in any Performance Category exceed                one                hundred percent (100%), unless otherwise set forth in Schedule G.1                as of                the Effective Date. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (91) | “**Service                Level Credits**”                has the meaning given in **Section                7.2**                of                the Agreement and **Schedule                G**. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (92) | “**Service                Level Default**”                means a Minimum Service Level Default or an Expected Service Level                Default. |
|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (93) | “**Service                Level(s)**”                means, individually and collectively, the quantitative performance                standards for the Services set forth in **Schedule                G**. |
|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (94) | “**Service                Taxes**”                means all sales, service, value-added, use, excise and other similar                taxes                that are assessed against either Party on the provision of the Services                as                a whole, or on any particular Service received by Hercules or an                Eligible                Recipient from Supplier, excluding Recoverable Taxes and Income                Taxes. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (95) | “**Services**”                means, collectively: (i) the services, functions and responsibilities                described in **Article                4**                and elsewhere in this Agreement (including Transition Services,                Transformation Services and Termination Assistance Services) as they                may                be supplemented, enhanced, modified or replaced during the Term in                accordance with this Agreement; and (ii) ongoing Projects and new                Projects, upon Hercules’ acceptance of Supplier’s proposals for such                Projects in accordance with **Section                4.5**                and the other provisions of this Agreement; and (iii) any New Services,                upon Hercules’ acceptance of Supplier’s proposal for such New Services in                accordance with **Section                4.4**                and the other provisions of this                Agreement. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (96) | “**Software**”                means all software programs and programming for which a Party is                financially or operationally responsible under **Schedule                E**                or                **Schedule                J.1**                (and all modifications, replacements, Upgrades, enhancements,                documentation, materials and media related thereto), including                Applications, Development Tools, Management Tools, and Systems                Software. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (97) | “**Specialized                Services**”                has the meaning given in **Section                9.11**                of                the Agreement. |
|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (98) | “**Specifications**”                means, with respect to business processes, Software, Equipment, Systems                or                other contract deliverables to be designed, developed, delivered,                integrated, installed and/or tested by Supplier, the technical, design                and/or functional specifications set forth in **Schedule                E**or                **H**,                in third party vendor documentation, in a New Services or Project                description requested and/or approved by Hercules, or otherwise agreed                upon in writing by the Parties. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (99) | “**Strategic                Plan**”                means the plans that may be periodically developed by Hercules that                set                forth Hercules’ key business objectives and requirements and outline its                strategies for achieving such objectives and requirements. Hercules                may                revise the Strategic Plan from time to time. The Strategic Plan is                likely                to include both annual and multi-year strategies, objectives and                requirements. |
|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (100) | “**Subcontractors**”                means subcontractors (of any tier) of Supplier, including Shared                Subcontractors (as defined in **Section                9.13(c)**).                The initial list of Subcontractors is set forth on **Schedule                D.1**,                each of which has been approved by Hercules to the extent such approval                is                required and described thereon. **Schedule                D**                may be amended during the Term in accordance with **Section                9.13**. |
|-------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (101) | “**Supplier                Account Manager**”                has the meaning given in **Section                8.2**                of                the Agreement and shall describe the Supplier representative responsible                for both the day to day relationship with Hercules as well as the                delivery                of all Services to Hercules. |
|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (102) | “**Supplier                Facilities**”                means, individually and collectively, the facilities owned or leased                by                Supplier (or its Affiliates or Subcontractors) from which Supplier                (or its                Affiliates or Subcontractors) provides any Services. Supplier Facilities                are listed on **Schedule                O.2**                of                the Agreement. |
|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (103) | “**Supplier                Owned Materials**”                has the meaning given in **Section                14.3(a)**                of                the Agreement. |
|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (104) | “**Supplier                Owned Software**”                means any Software owned by Supplier and used to provide the                Services. |
|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (105) | “**Supplier                Personnel**”                means those employees, representatives, contractors, subcontractors                and                agents of Supplier, Subcontractors and Supplier Affiliates who perform                any                Services under this Agreement. |
|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (106) | “**System**”                means an interconnected grouping of manual or electronic processes,                including Equipment, Software and associated attachments, features,                accessories, peripherals and cabling, and all additions, modifications,                substitutions, Upgrades or enhancements to such System, to the extent                a                Party has financial or operational responsibility for such System                or                System components under **Schedule                E**.                System shall include all Systems in use or required to be used as                of the                Commencement Date, all additions, modifications, substitutions, Upgrades                or enhancements to such Systems and all Systems installed or developed                by                or for Hercules, the Eligible Recipients or Supplier following the                Commencement Date. |
|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (107) | “**Systems                Software**”                means all software programs and programming (and all modifications,                replacements, Upgrades, enhancements, documentation, materials and                media                related thereto) that perform tasks basic to the functioning of the                Equipment and are required to operate the Applications Software or                otherwise support the provision of Services by Supplier, including                operating systems, systems utilities, data security software, compilers,                performance monitoring and testing tools and database managers, to                the                extent a Party has financial or operational responsibility for such                programs or programming under **Schedule                E**                or                **Schedule                J.1**.                Systems Software shall include all such programs or programming in                use or                required to be used as of the Commencement Date, including those                set forth                in **Schedule                B**,                those as to which the license, maintenance or support costs are included                in the Hercules Base Case, and those as to which Supplier received                reasonable notice and/or access prior to the Commencement Date. Systems                Software also shall include all such programs or programming developed                and/or introduced by or for Hercules, the Eligible Recipients or                Supplier                after the Commencement Date to the extent a Party has financial or                operational responsibility for such programs or programming under                **Schedule                E**or                **Schedule                J.1**. |
|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (108) | “**Tax                Authority**”                means any federal, state, provincial, regional, territorial, local                or                other fiscal, revenue, customs or excise authority, body or official                competent to impose, collect or asses                tax. |
|-------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (109) | “**Technology                and Business Process Evolution**”                means any improvement, upgrade, addition, modification, replacement,                or                enhancement to the standards, policies, practices, processes, procedures,                methods, controls, scripts, product information, technologies,                architectures, standards, Applications, Equipment, Software, Systems,                tools, products, transport systems, interfaces and personnel skills                associated with the performance of the in-scope information technology                process products and services in line with the generally accepted                practices of leading providers of such products and services. Supplier’s                obligations with respect to Technology and Business Process Evolution                apply not only to the Services performed by Supplier, but also to                its                support of related information technology and business processes                and                functions performed by or for Hercules and the Eligible Recipients.                Technology and Business Process Evolution includes: (i) higher capacity,                further scaling and commercializing of business processes, more efficient                and scalable business processes, new versions and types of applications                and systems/network software, new business or IT processes, and new                types                of hardware and communications equipment that will enable Supplier                to                perform the Services more efficiently and effectively as well as                enable                Hercules and the Eligible Recipients to meet and support their business                requirements and strategies and (ii) any change to the Equipment,                Software                or methodologies used to provide the Services that is necessary to                bring                that function, Equipment or Software or those methodologies into                line with                the Hercules Standards and/or current industry standards. |
|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (110) | “**Technology                and Business Process Plan**”                has the meaning given in **Section                9.5(d)**                of                the Agreement. |
|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (111) | “**Term**”                has the meaning given in **Article                3**. |
|-------|----------------------------------------------------------------------------------------------|

| (112) | “**Termination                Assistance Services**”                means the termination/expiration assistance requested by Hercules                to allow                the Services to continue without interruption or adverse effect and                to                facilitate the orderly transfer of the Services to Hercules or its                designee, as such assistance is further described in **Section                4.4**                and **Schedule                I**. |
|-------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (113) | “**Termination                Charge**”                means the termination charges payable by Hercules upon termination                pursuant to **Section                20.2**                of                the Agreement, as set forth in **Schedule                N**. |
|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| (114) | “**Third                Party Contracts**”                means all agreements between third parties and Hercules, an Eligible                Recipient or Supplier (or Supplier’s Subcontractors or Affiliates) that                have been or will be used to provide the Services to the extent a                Party                has financial or operational responsibility for such contracts under                **Schedule                E**                or                **Schedule                J.1**.                Third Party Contracts shall include all such agreements in effect                as of                the Commencement Date, those as to which the costs are included in                the                Hercules Base Case, and those as to which Supplier received reasonable                notice and/or reasonable access prior to the Commencement Date. Third                Party Contracts also shall include those third party agreements entered                into by or for Hercules, an Eligible Recipient or Supplier (or Supplier’s                Subcontractors or Affiliates) after the Commencement Date to the                extent a                Party has financial or operational responsibility for such Third                Party                Contracts under **Schedule                E**                or                **Schedule                J.1**. |
|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (115) | “**Third                Party Materials**”                means intellectual property, Third Party Software or other Materials                that                are owned by third parties and provided under license to Supplier                (or its                Affiliates or Subcontractors) or Hercules (or the Eligible Recipients)                and                that have been or will be used to provide or receive the                Services. |
|-------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (116) | “**Third                Party Software**”                means all Software products (and all modifications, replacements,                Upgrades, enhancements, documentation, materials and media related                thereto) that are provided under license or lease to Supplier or                Hercules                or an Eligible Recipient that have been or will be used to provide                or                receive the Services to the extent a Party has financial or operational                responsibility for such Software products under **Schedule                E**                or                **Schedule                J.1**.                Third Party Software shall include all such programs or programming                in use                or required to be used as of the Commencement Date, including those                set                forth in **Schedule                B**,                those as to which the license, maintenance or support costs are included                in the Hercules Base Case, and those as to which Supplier received                reasonable notice and/or access prior to the Commencement Date. Third                Party Software also shall include all such programs or programming                licensed and/or leased after the Commencement Date to the extent                a Party                has financial or operational responsibility for such Third Party                Software                under **Schedule                E**                or                **Schedule                J.1**. |
|-------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (117) | “**Transition                Milestone**”                has the meaning given in **Section                4.2(b)**                of                the Agreement. |
|-------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (118) | “**Transition                Period**”                means the period that commences on the Effective Date and expires                11:59:59                p.m., Eastern Time, on the date specified for the completion of the                Transition Services as specified in the Transition Plan, unless expressly                extended in writing by Hercules. |
|-------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (119) | “**Transition                Plan**”                means the outline set forth in **Schedule                H**                and the detailed plan developed pursuant to **Section                4.2**                of                the Agreement. |
|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (120) | “**Transition                Services**”                means the services, functions and responsibilities described in                **Section                4.2**                of                the Agreement and the Transition Plan to be performed by Supplier                during                the Transition Period. |
|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (121) | “**Upgrade**”                and its derivatives means the updates, renovations, enhancements,                additions and/or new versions or releases of Software or Equipment                by                Supplier. Unless otherwise agreed, financial responsibility for the                costs,                fees and expenses associated with an Upgrade of Software or Equipment                shall be allocated between the Parties in accordance with **Section                6.4**                and **Schedule                J**. |
|-------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (122) | “**Yearly                Performance Weighted Average**”                means, with respect to each Critical Service Level for which there                was a                Service Level Default during the preceding Contract Year, the average                of                the Supplier’s average monthly performances in the Critical Service Level                during the preceding Contract Year. |
|-------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      B**

**Software**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Schedule      B**

**Software**

**Schedule      B**
**Agreement**

**Certain      Hercules Provided Software:**

**Supplier      Provided Software: **

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      C**

**Key      Supplier Personnel**

**and**

**Competitive      Restrictions**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**SCHEDULE      C.1**

**KEY      SUPPLIER PERSONNEL**

**Schedule      C.1**
**Agreement**

**Section      8.1**

| Position                                                      | Name                  ofKey                  Supplier Personnel | Committed                  Period | Location |
|---------------------------------------------------------------|-----------------------------------------------------------------|-----------------------------------|----------|
| Supplier                  Relationship Manager**              | Vijay                  Verma                                    | 12                  Months        | U.S.     |
| Supplier                  Account Manager                     | *                                                               | 18                  Months        | U.S.     |
| Service                  Delivery Manager                     | *                                                               | 18                  Months        | India    |
| Track                  Lead - Unix                            | *                                                               | 18                  Months        | India    |
| Track                  Lead - Wintel                          | *                                                               | 18                  Months        | India    |
| Track                  Lead - DC Ops                          | *                                                               | 18                  Months        | India    |
| Track                  Lead SAP Basis                         | *                                                               | 18                  Months        | India    |
| Track                  Lead Tier II Services                  | *                                                               | 18                  Months        | India    |
| Track                  Lead Helpdesk & End User Computing | *                                                               | 18                  Months        | India    |
| Track                  Lead Security                          | *                                                               | 18                  Months        | India    |
| Track                  Lead Architect                         | *                                                               | 18                  Months        | India    |
| Program                  Manager                              | *                                                               | 18                  Months        | Delaware |

**Several      of the track lead positions above may be performed by a single Supplier      Personnel, but no one individual may perform more than three (3) positions      above.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

***      The Key Supplier Personnel names will be provided within 30 days of the      Effective Date.**

****      Part-time as needed**

**SCHEDULE      C.2**

**COMPETITIVE      RESTRICTIONS**

**Schedule      C.2**
**Agreement**

**Section      8.4(d)**

| Position                                                                           |
|------------------------------------------------------------------------------------|
| **All                positions relating to Key Supplier                Personnel** |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      D**

**Subcontractors      **

**and      **

**Managed      Third Parties**

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**SCHEDULE      D.1**

**SUBCONTRACTORS**

**Schedule      D.1**
**Agreement**

**Section      9.13**

| **Subcontractor** | **Functional                Service Area** | **Description/Scope                of Services** | **Location** |
|-------------------|--------------------------------------------|--------------------------------------------------|--------------|
| None              |                                       |                                             |         |
|              |                                       |                                             |         |
|              |                                       |                                             |         |
|              |                                       |                                             |         |
|              |                                       |                                             |         |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**SCHEDULE      D.2**

**MANAGED      THIRD PARTIES**

**Schedule      D.2**
**Agreement**

| **Fully                Managed Third Parties**                                                                                                                                                                    |   |
|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------|
| None,                as of the Effective Date                                                                                                                                                                     |   |
| **Generally                Managed Third Parties**                                                                                                                                                                |   |
| Telecommunications                providers, including Sprint, Excel Communications, and others designated                by Hercules                                                                             |   |
| Avaya                                                                                                                                                                                                             |   |
| Cisco                                                                                                                                                                                                             |   |
| HP                                                                                                                                                                                                                |   |
| Dell                                                                                                                                                                                                              |   |
| Hercules                approved vendors providing dispatched services (e.g., workstation                and                other information technology support) at Hercules designated                locations |   |
| SAP                                                                                                                                                                                                               |   |
| BMC                (including Remedy support)                                                                                                                                                                     |   |
| IBM                (including Lotus Notes support)                                                                                                                                                                |   |
| Citrix                                                                                                                                                                                                            |   |
| Microsoft                                                                                                                                                                                                         |   |
| EMC                                                                                                                                                                                                               |   |
| Other                third parties as agreed during the Transition Period                                                                                                                                         |   |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**S**
**CHEDULE      **
**E**

**STATEMENT      OF WORK**

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**SCHEDULE      E**

**Statement      of Work**

**Schedule      E**
**Schedule      E**

| **I.** | **General** |
|--------|-------------|

**Schedule      J**

|   | 1. | To                the extent Services are characterized to be provided to Hercules,                such                Services will also be provided to the Eligible Recipients. References                to                Hercules will be deemed to also be references to Eligible                Recipients. |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 2. | The                specific Services described in each Statement of Work Schedule attached                to                this **Schedule                E**                (e.g., **Schedules                E.1**,                and **E.2**)                are certain Services Hercules may require and Supplier shall perform                under                the Agreement. During the Transition Period, the Parties intend to                revise                and refine the specific Statements of Work set forth in this **Schedule                E**                as                mutually agreed. |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 3. | The                Hercules Relationship Manager (or his or her designee) may prioritize                Services and identify other new or additional work activities that                could                be performed by Supplier Personnel with the skills and experiences                described herein or as otherwise required under the Agreement, subject                to                the other provisions of the Agreement. |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 4. | Supplier                shall provide the Services as necessary in order to satisfy the Service                Levels and in accordance with the Policy and Procedures Manual, the                then                current Hercules Standards as described in **Section                9.5**                in                the Agreement, applicable Laws (in accordance with **Section                15.7**                of                the Agreement), and as directed by Hercules from time to time. Supplier                shall manage and perform the Services in a tightly integrated manner                and                fully cooperate with any Hercules Third Party Contractor providing                business process or application development and maintenance services.                For                the avoidance of doubt, the foregoing requires using Hercules’ Remedy                Application. |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 5. | Supplier                shall provide the Services** **as                they may evolve and be supplemented and enhanced during the Term                of the                Agreement due to changes in applicable Laws, technologies and Hercules’                business needs. |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 6. | Nothing                herein shall limit Supplier’s obligations to meet the Staffing Assurances                described in **Schedule                J**. |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **II.** | **Supplier                Personnel** |
|---------|---------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **III.** | **Other                Requirements and Services** |
|----------|----------------------------------------------------|

**Schedule      S**
**Schedule      J**
**.      **

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**SCHEDULE      E.1**

**IT      Infrastructure **

**Statement      of Work**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Statement      of Work**

| **Function**                                            | **Page** |
|---------------------------------------------------------|----------|
| INTRODUCTION                                            | 4        |
|                                                    |     |
| UNIX                SERVER OPERATIONS AND SUPPORT       | 8        |
|                                                    |     |
| MS                WINDOWS SERVER OPERATIONS AND SUPPORT | 12       |
|                                                    |     |
| STORAGE                OPERATIONS AND SUPPORT           | 17       |
|                                                    |     |
| COMMAND                CENTER OPERATIONS                | 22       |
|                                                    |     |
| HELPDESK                SUPPORT                         | 24       |
|                                                    |     |
| CLIENT                SUPPORT SERVICES                  | 26       |
|                                                    |     |
| DESKTOP                / LAPTOP / PRINTER BREAK/FIX     | 26       |
|                                                    |     |
| DATA                NETWORK SUPPORT                     | 28       |
|                                                    |     |
| VOICE                NETWORK SUPPORT                    | 32       |
|                                                    |     |
| MESSAGING                SUPPORT                        | 33       |
|                                                    |     |
| SYSTEM                DATABASE SERVICES                 | 36       |
| INFORMATION                SECURITY                     | 39       |
|                                                    |     |
| DISASTER                RECOVERY / BCP                  | 41       |
|                                                    |     |
| VENDOR                MANAGEMENT                        | 43       |
|                                                    |     |
| SAP                BASIS ENGINEERING AND SUPPORT        | 44       |

**Schedule      E.1**
**Schedule      E.1**

*Definitions*

***“***
***Center      of Excellence***
***”      means a Supplier group of employees that maintain a central repository of      knowledge on IT technology related topics including best practices in IT      management that may be consulted with from time to time by Supplier employees      on      behalf of Hercules, at no charge to Hercules.***

***“***
***Hercules      Data Center***
***”      means the Hercules Facility that is a central data center where most computers      are housed and maintained and running primarily Applications used to run the      business.***

***“***
***Enterprise      Help Desk***
***”      means the help desk service provided remotely by Supplier under this Agreement.***

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***“***
***Hands      and Feet Support***
***”      means third party provided personnel who are located a the remote site and      available to perform simple tasks like changing tapes and installing      cables.***

***“***
***High      Availability Environment***
***”      means a computer System that for business reasons must be kept available for      use      for a greater percentage of available hours than other Systems.***

***“***
***ITIL***
***”      shall mean Information Technology Infrastructure Library, an industry standard      which provides a framework for infrastructure process      definition.***

***“***
***LAN***
***”      shall mean local area network***

***“***
***Projects***
***”      has the meaning given in Section 4.5 of the      Agreement.***

***“***
***Level      1 Support***
***”      shall mean support of functional, operational and technical requests fielded      directly by Hercules personnel. Supplier shall respond to user inquiries and      requests for Services. Supplier shall provide user assistance and problem      resolution per assigned Service request tickets received from the help desk      or      problem reports. Level 1 help desk teams are the recipients of the first call      from the Hercules’s applications user community. Level 1 Support personnel      answer the telephone, receive email notifications, or receive voice response      unit routed calls, solve the problem or perform initial problem diagnosis,      and      generate problem tickets.***

***“***
***Level      2 Support***
***”      shall mean the resolution of technical, functional and operational questions,      (including and not limited to configuration and setup changes, enabling features      and functionality, and performance improvement, which exceed the capabilities      of      Level 1 support personnel. Such unresolved level 1 tickets will be passed on      to      the Level 2 team for performing more detailed problem identification, diagnosis      and isolation; impact analysis; resolution options and viable effective      solution.***

***“***
***Level      3 Support***
***”      shall mean the resolution of technical, functional and operational questions,      (including and not limited to code change, configuration and setup changes,      enabling features and functionality, extensions and customization deployment)      and performance improvement, which exceed the capabilities of, Level 1 and      Level      2 Support personnel. Final changes to the production environment will be as      per      the Hercules approved Change Control Procedures.***

***“***
***Maintenance***
***”      shall mean the modifications required to ensure each item of the Supported      Applications continues to provide the existing business and technical      functionality. Such Services are included in the base scope of work of the      Services***

***“***
***Management      Processes***
***”      means a set of processes and procedures consistently adhered to the performance      of the Services provided under the Agreement***

***“***
***OMC***
***”      shall mean operations management center, a centralized command center to operate      all Hercules data centers from one or two automated      locations.***

***“***
***Problem      Management***
***”      means a defined process root cause identification and elimination to prevent      future reoccurrences.***

***“***
***Project      Request Process***
***”      means the process for requesting, defining and initiating a Project and will      be      fully described in the process control document.***

***“***
***SME***
***”      shall mean subject matter expert.***

***“***
***SOP***
***”      shall mean standard operating procedure, a document that delineates operating      procedure for infrastructure management.***

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

***“***
***Systems      Management Tools***
***“      means tools provided and maintained by Supplier at that are used to remotely      monitor Hercules’ systems and diagnose and or predict      failure.***

***“***
***TCO***
***”      shall mean total cost of ownership***

***“***
***UAT***
***”      shall mean user acceptance testing.***

***“WAN”***
***shall mean wide area network***

**Service      Description Summary/Scope of Work**

|    | Datacenter                Operations & Support. |
|--------------|-----------------------------------------------------|

|    | Help                Desk |
|--------------|--------------------------|

|    | Global                Client Support & Services (Tier -2                support) |
|--------------|--------------------------------------------------------------------------------------|

|    | Data                Network Operations and Support |
|--------------|----------------------------------------------------|

|    | Voice                Network Operations and Support |
|--------------|-----------------------------------------------------|

|    | Messaging                Support |
|--------------|----------------------------------|

|    | Information                Security |
|--------------|-------------------------------------|

|    | System                Database Services |
|--------------|-----------------------------------------|

|    | Architectural                Services |
|--------------|---------------------------------------|

|    | SAP                Basis |
|--------------|--------------------------|

**Service      Description Pr**
**inciples**

**Project      Management and Execution**

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**Service      Level Agreements**

**Resource      baselines**

**Tools**
** **

|   | • | Telaert |
|--------|---------|---------|

|   | • | HP                OV |
|--------|---------|----------------------|

|   | • | MOM |
|--------|---------|-----|

|   | • | Remedy |
|--------|---------|--------|

|   | • | MS                SMS |
|--------|---------|-----------------------|

|   | • | Dell                Open Manager |
|--------|---------|----------------------------------|

|   | • | HP                NNM |
|--------|---------|-----------------------|

|   | • | Whatsup                Gold |
|--------|---------|-----------------------------|

|   | • | Bindview |
|--------|---------|----------|

|   | • | PGP |
|--------|---------|-----|

|   | • | Navisphere |
|--------|---------|------------|

|   | • | Maestro |
|--------|---------|---------|

|   | • | Oracle                Enterprise Management |
|--------|---------|---------------------------------------------|

|   | • | Object                Manager |
|--------|---------|-------------------------------|

|   | • | Visual                Networks |
|--------|---------|--------------------------------|

|   | • | Lotus                Notes Administrator |
|--------|---------|------------------------------------------|

|   | • | Virsa |
|--------|---------|-------|

|   | • | VM                Center |
|--------|---------|--------------------------|

**SOX      Compliance**

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**Management      **
**Processes**

| a. | Availability                management is the process for coordinating the appropriate skills                and                information, and implementing tools and procedures required to manage                the                availability of interactive networks and their supporting hardware                and                software components; |
|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| b. | Batch                management is the process for controlling production batch work including                the scheduling of resources, the processing of data and transactions                and                the distribution of data output/information between Authorized Users;                and |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| c. | Capacity                management is the process for the proactive development, maintenance                and                communication of tactical and strategic plans by the Parties to verify                that the operating environments accommodate Hercules's growing or                changing                business requirements; |
|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| d. | Change                management is the process for the planning, testing, coordinating,                implementing and monitoring of changes affecting service delivery                and the                operating environments without adversely impacting service delivery; |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| e. | Quality                management is the process by which the integrity of Hercules’s IT                computing environment is ensured. This is a function that applies                across                all other processes and includes both auditing of process execution                to                ensure Service Level is achieved, as well as ensuring that appropriate                testing occurs during Software development                activities |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| f. | Configuration                management is the process for monitoring, implementing and maintaining                hardware and Software configurations and maintaining current lists                and                diagrams of system configurations. Supplier will provide revised                configuration documentation for those components for which Supplier                has                responsibility to Hercules, upon Hercules's reasonable request; |
|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| g. | Inventory                management is the process for maintaining a controlled, audited record                of                the Supplier and Hercules Equipment and Software (incoming and outgoing)                for those environments for which Supplier is providing Services;                and |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| h. | Performance                management is the process for proactive monitoring, measuring, analyzing                and remediating or mitigating to meet or exceed the current Service                Levels                and reporting on the same. Where warranted, Supplier may recommend                that                Hercules changes to Hercules owned or leased and/or out of scope                hardware                and Software to enable system performance improvement; |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| i. | Problem                management is the process for identifying, recording, tracking, and                correcting and identifying root cause analysis for issues impacting                service delivery, recognizing and remediating or                mitigating |
|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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| j. | Incident                management is the process for responding to and addressing incident                notifications received either from end-users (through the Help Desk),                IT                remote support personnel, or from automated Systems Management Tools                that                notify the Command Center of infrastructure events. Incident Management                is                distinct and different from Problem Management in that it focuses                primarily on the efficient restoration of service, whereas Problem                Management is focused on root cause identification and elimination                to                prevent future reoccurrences.. |
|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| k. | The                Change Control Process is the process by which users ask for changes                to                the environment which are driven by a change in needs and not by                a problem                or malfunction. |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| l. | Recovery                management is the process for planning, establishing, testing and                periodically updating the recovery procedures required to re-establish                the                functionality of systems included in the Services in the event of                a system                failure; the intent of this process is to anticipate and minimize                the                impact of Systems resource failure through the development of predefined,                documented procedures and Software/hardware recovery capabilities;                and |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**4**
**Description      of **
**Services**

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**Description      of Service**
**:**

| **Technical                Platform**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Operating                Systems   HP                UX, Windows, IBM                MainframeDatabase                                  Oracle,                SQLStorage                                     SAN,                Tape backupApplications                            SAP,                Multiple othersSystems                Management HP                OV, MOM, What’s-up Gold     •HP-UX                Servers  |

**Roles      and Responsibilities:**

|           | **TASK                LIST - Enterprise UNIX Servers & Engineering UNIX                Servers**                                           | **Supplier                Responsibility** | **Hercules                Responsibility** |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------|--------------------------------------------|
| **1.**    | **Installation,                Upgrading & Configuration Of Servers.**                                                                     |                                       |                                       |
| 2.        | H/W                Installation in RACKS                                                                                                       | Y                                          |                                       |
| 3.        | Network                connectivity of systems                                                                                                 | Y                                          |                                       |
| 4.        | Connection                of server to console                                                                                                 | Y                                          |                                       |
| 5.        | Operating                system installation/upgrade                                                                                           | Y                                          |                                       |
| 6.        | Firmware                upgrade                                                                                                                | Y                                          |                                       |
| 7.        | Network                configuration and fine Tuning.                                                                                          | Y                                          |                                       |
| 8.        | File                system configuration                                                                                                       | Y                                          |                                       |
| 9.        | Tools                Installation                                                                                                              | Y                                          |                                       |
| 10.       | System                customizations to application requirements                                                                               | Y                                          |                                       |
| 11.       | Startup                and shutdown scripts setup , changes & administration                                                               | Y                                          |                                       |
| 12.       | Server                configuration documentation and CMDB                                                                                     | Y                                          | Y                                     |
| 13.       | Add                server to storage dashboard monitor                                                                                         | Y                                          |                                       |
| 14.       | Procedures                Documentation                                                                                                        | Y                                          |                                       |
| **15.**   | **User                Administration**                                                                                                         |                                       |                                       |
| 16.       | Add/modify/delete                users                                                                                                         | Y                                          |                                       |
| 17.       | Customize                user account environment                                                                                              | Y                                          |                                       |
| 18.       | Create/delete                home directories.                                                                                                 | Y                                          |                                       |
| **19.**   | **Disk                & Storage Administration.**                                                                                          |                                       |                                       |
| 20.       | Adding                and removing disks in SAN and NAS                                                                                        | Y                                          |                                       |
| 21.       | Adding                and removing disks in DAS                                                                                                | Y                                          |                                       |
| 22.       | Installation                and configuration of disk device drivers                                                                           | Y                                          |                                       |
| 23.       | Storage                troubleshooting and administration (SAN & NAS)                                                                      | Y                                          |                                       |
| 24.       | Storage                troubleshooting and administration (DAS)                                                                                | Y                                          |                                       |
| 25.       | Configuring                disk arrays and RAID levels (SAN & NAS)                                                                         | Y                                          |                                       |
| 26.       | Configuring                disk arrays and RAID levels (DAS)                                                                                   | Y                                          |                                       |
| 27.       | Disk                and file systems cleanups                                                                                                  | Y                                          |                                       |
| 28.       | File                system administration                                                                                                      | Y                                          |                                       |
| 29.       | Setting                up of disk quotas at OS level                                                                                           | Y                                          |                                       |
| 30.       | Setting                up of disk quotas at SAN level                                                                                          | Y                                          |                                       |
| 31.       | Dual                pathing setup and maintenance at server level                                                                              | Y                                          |                                       |
| 32.       | Dual                pathing setup and maintenance at SAN level                                                                                 | Y                                          |                                       |
| 33.       | Disk                and Storage - Management System - Hardware and Software                I/M/A/C/D                                           |  Y                                    |                                       |
| **34.**   | **Service                Management**                                                                                                          |                                       |                                       |
| 35.       | Planning                NIS/NIS+/DNS/NFS/LDAP/sendmail layouts                                                                                 | Y                                          |                                       |
| 36.       | Guidelines                for NIS/NIS+/DNS/NFS environments                                                                                    | Y                                          |                                       |
| 37.       | I/M/A/C/D                support for all services                                                                                              | Y                                          |                                       |
| **38.**   | **Patch                Administration**                                                                                                        |                                       |                                       |
| 39.       | Intentionally                blank                                                                                                             |                                       |                                       |
| 40.       | Patch                Management I/M/A/C/D                                                                                                      | Y                                          |                                       |
| 41.       | Patch                maintenance and troubleshooting - Keeping up-to-date patch-levels                as per                policies.          | Y                                          |                                       |
| 42.       | Package                administration                                                                                                          |  Y                                    |                                       |
| 43.       | **Backup                and restore**                                                                                                          |                                       |                                       |
| 44.       | Installation                and configuration of server backup software.                                                                       | Y                                          |                                       |
| 45.       | Troubleshoot                backup and restore issues                                                                                          | Y                                          |                                       |
| 46.       | Install                and configure backup client software (incl. scheduling)                                                                 | Y                                          |                                       |
| 47.       | Monitor                backup                                                                                                                  | Y                                          |                                       |
| 48.       | Administer                and troubleshoot backup and restore server issues                                                                    | Y                                          |                                       |
| 49.       | Administer                and troubleshoot backup and restore client issues                                                                    | Y                                          |                                       |
| 50.       | Tape                and optical library handling and management                                                                                | Y                                          |                                       |
| 51.       | On-site                and off-site tape media management                                                                                      | Y                                          |                                       |
| **52.**   | **Capacity                Planning**                                                                                                           |                                       |                                       |
| 53.       | Capacity                planning of servers and storages                                                                                       | Y                                          |                                       |
| 54.       | Alert                capacity problems                                                                                                         | Y                                          |                                       |
| 55.       | Monitor                capacity parameters (CPU, memory, disk utilization)                                                                     | Y                                     |                                       |
| **56.**   | **Server-Security                Administration**                                                                                              |                                       |                                       |
| 57.       | Defining                Server Security Policies                                                                                               |                                       |  Y                                    |
| 58.       | OS                Hardening                                                                                                                    | Y                                          |                                       |
| 59.       | Security                patch updates                                                                                                          | Y                                          |                                       |
| 60.       | Port                management , /etc/services                                                                                                 | Y                                          |                                       |
| 61.       | Troubleshooting                server security Issues                                                                                          | Y                                          |                                       |
| **62.**   | **Device                Management**                                                                                                           |                                       |                                       |
| 63.       | Installing                and configuring new devices                                                                                          | Y                                          |                                       |
| 64.       | Managing                device driver software                                                                                                 | Y                                          |                                       |
| 65.       | Administration                and troubleshooting of devices.                                                                                  | Y                                          |                                       |
| **66.**   | **Scripts                Maintenance**                                                                                                         |                                       |                                       |
| 67.       | Develop                routine shell scripts for day-to-day administration                                                                     | Y                                          |                                       |
| 68.       | Maintaining                and troubleshooting shell scripts.                                                                                  | Y                                          |                                       |
| 69.       | Develop                routine perl scripts for day-to-day administration                                                                      | Y                                          |                                       |
| 70.       | Maintaining                and troubleshooting perl scripts & cronjobs                                                                     | Y                                          |                                       |
| **71.**   | **Systems                Network & Remote Console Management**                                                                             |                                       |                                       |
| 72.       | Initial                Setup and Certification - Infrastructure Remote Admin (Hardware,                Software,                Connectivity). | Y                                          |                                       |
| 73.       | I/M/A/C/D                Infrastructure Remote Admin (Hardware and Software).                                                                  | Y                                          |                                       |
| 74.       | Infrastructure                Remote Admin (Hardware and Software). Procedures and Documentation.                                              | Y                                          |                                       |
| **75.**   | **Printer                Management**                                                                                                          |                                       |                                       |
| 76.       | Add                and remove of new print queues                                                                                              | Y                                          |                                       |
| 77.       | Administration                & Troubleshooting print issues on Unix servers                                                               | Y                                          |                                       |
| **78.**   | **Syslog                and Log Management**                                                                                                   |                                       |                                       |
| 79.       | Troubleshooting                based on syslog and/or Openview Console                                                                         | Y                                          |                                       |
| 80.       | Setting                up of Syslog server                                                                                                     | Y                                          |                                       |
| 81.       | Administration                and troubleshooting of Syslog server                                                                             | Y                                          |                                       |
| 82.       | **Licensing**                                                                                                                                  |                                       |                                       |
| **83.**   | Installing                and configuring licenses                                                                                             |  Y                                    |                                       |
| 84.       | Troubleshooting                and maintaining license issues.                                                                                 | Y                                          |                                       |
| 85.       | Obtain                licenses from OEM                                                                                                        | Y                                          |                                       |
| 86.       | Obtain                licenses from Hercules                                                                                                   | Y                                     |                                       |
| 87.       | License                Management within CMDB                                                                                                  | Y                                          |                                       |
| **88.**   | **High                Availability / Failover (to be executed jointly with                OEM)**                                               |                                       |                                       |
| **89.**   | Installation                and setup of High Availability and/or Failover.                                                                    |  Y                                    |                                       |
| **90.**   | Intentionally                blank                                                                                                             |                                       |                                       |
| 91.       | Third-level                support to High Availability and/or Failover.                                                                       | Y                                          |                                       |
| 92.       | Day-to-day                administration of High Availability environments                                                                     | Y                                          |                                       |
| 93.       | Monitoring                health checks and logs in High Availability environment                                                              | Y                                          |                                       |
| 94.       | Troubleshooting                High Availability environment                                                                                   | Y                                          |                                       |
| 95.       | **H/W                Maintenance.**                                                                                                            | Y                                          |                                       |
| **96.**   | Vendor                (OEM) coordination to install hardware                                                                                   |  Y                                    |                                       |
| 97.       | Vendor                (OEM) coordination to troubleshoot and fix hw issues                                                                     | Y                                          |                                       |
| 98.       | **Server                performance management.**                                                                                              |                                       |                                       |
| 99.       | Analyzing                & Troubleshooting Performance alerts like CPU , Swap , File system                bottlenecks.                    |  Y                                    |                                       |
| 100.      | Maintaining                and troubleshooting performance related kernel and system                parameters.                                | Y                                          |                                       |
| 101.      | **Documentation**                                                                                                                              |                                       |                                       |
| **102.**  | System                management documentation                                                                                                 |  Y                                    |                                       |
| 103.      | Service                management documentation                                                                                                | Y                                          |                                       |
| 104.      | Tool                management documentation                                                                                                   | Y                                          |                                       |
| 105.      | Scripts                documentation                                                                                                           | Y                                          |                                       |
| 106.      | Server                configuration documentation (for each server)                                                                            | Y                                          |                                       |
| 107.      | **Process                related activities**                                                                                                  |                                       |                                       |
| **108.**  | Attending                department meetings and conference-calls                                                                              | Y                                     |                                       |
| **109.**  | Participation                as SME in cross-functional project teams                                                                          | Y                                          |                                       |
| 110.      | Problem                ticket management                                                                                                       | Y                                          |                                       |
| 111.      | Weekly                status reports                                                                                                           | Y                                          |                                       |
| 112.      | Uptime                reports                                                                                                                  | Y                                          |                                       |
| 113.      | Service                level reports                                                                                                           | Y                                          |                                       |
| 114.      | Escalation                of issues to management                                                                                              | Y                                          |                                       |
| 115.      | **Change                Management**                                                                                                           |                                       |                                       |
| 116.      | Initiate                change request                                                                                                         |  Y                                    |                                       |
| 117.      | Approve                change request                                                                                                          |                                       | Y                                     |
| 118.      | Implement                change                                                                                                                | Y                                          |                                       |
| 119.      | Verify                change ticket                                                                                                            | Y                                          |                                       |
| 120.      | Close                change ticket                                                                                                             | Y                                          |                                       |
| 121.      | **Other                Services**                                                                                                              |                                       |                                       |
| 122.      | Renew                hardware/software support contracts                                                                                       |                                       | Y                                          |
| 123.      | Specify                on site spares needed to meet Service Levels                                                                            | Y                                          |                                       |
| 124.      | Arrange                to procure on site spares needed                                                                                        | Y                                          |                                       |
| 125.      | Verify                proper licenses exist for OS and layered products                                                                        |                                       | Y                                          |
| 126.      | Obtain                proper licenses for OS and layered products                                                                              |                                       | **Y**                                      |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Description      of Service**

| **Technical                Platform**                                                                                                                                                                                                       |
|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| CPU’s                running MS Windows OS with DAS and NAS storageRack                serversWindows                2000Windows                2003Windows                NT 4Blade                ServersSAN                and NAS |

**Roles      and Responsibilities:**

|           | **MS                Windows Servers Operations and Support**                                                  | **Supplier                Responsibility** | **Hercules                Responsibility** |
|----------------|---------------------------------------------------------------------------------------------------------------|--------------------------------------------|--------------------------------------------|
| **1.**    | **Installation/Upgrade                & Configuration**                                                   |                                       |                                       |
| 2.        | Network                configuration                                                                          | Y                                          |                                       |
| 3.        | Connection                of server to console                                                                | Y                                          |                                       |
| 4.        | Firmware                installation/upgrade                                                                  | Y                                          |                                       |
| 5.        | Operating                system installation/upgrade                                                          | Y                                          |                                       |
| 6.        | File                system configuration                                                                      | Y                                          |                                       |
| 7.        | Tools                Installation                                                                             | Y                                          |                                       |
| 8.        | System                customization to application                                                            | Y                                          |                                       |
| 9.        | Startup                & shutdown scripts, setup & Admin                                              | Y                                          |                                       |
| 10.       | Complete                server configuration document                                                         | Y                                          |                                       |
| 11.       | Update                server checklist                                                                        | Y                                          |                                       |
| 12.       | Add                server to dashboard monitor                                                                | Y                                          |                                       |
| **13.**   | **User                Administration**                                                                        | Y                                          |                                       |
| 14.       | Add/modify/delete                users                                                                        | Y                                          |                                       |
| 15.       | Customize                user account environment                                                             | Y                                          |                                       |
| 16.       | Create/delete                home directories.                                                                | Y                                          |                                       |
| 17.       | Intentionally                blank                                                                            | Y                                          |                                       |
| 18.       | Intentionally                blank                                                                            | Y                                          |                                       |
| 19.       | Share                folder management                                                                        | Y                                          |                                       |
| **20.**   | **Server                Disk & Storage Administration.**                                                  | Y                                          |                                       |
| 21.       | Adding                and removing disks                                                                      | Y                                          |                                       |
| 22.       | Installation                and configuration of disk drivers                                                 | Y                                          |                                       |
| 23.       | Storage                troubleshooting and administration                                                     | Y                                          |                                       |
| 24.       | Configuring                disk arrays and RAID Levels                                                        | Y                                          |                                       |
| 25.       | Disk                and file systems cleanups                                                                 | Y                                          |                                       |
| 26.       | File                system administration                                                                     | Y                                          |                                       |
| 27.       | Setting                up of disk quotas                                                                      | Y                                          |                                       |
| 28.       | Setting                up directory / folder shares                                                           | Y                                          |                                       |
| 29.       | Adding                and removing disks                                                                      | Y                                          |                                       |
| 30.       | Storage                troubleshooting and administration                                                     | Y                                          |                                       |
| 31.       | Configuring                disk arrays and RAID levels                                                        | Y                                          |                                       |
| 32.       | Dual                pathing setup and maintenance                                                             | Y                                          |                                       |
| 33.       | Setup                and administration of shadow imaging                                                     | Y                                          |                                       |
| 34.       | Monitor                disk usage                                                                             | Y                                          |                                       |
| **35.**   | **DHCP                Server**                                                                                |                                       |                                       |
| 36.       | DHCP                server installation                                                                       | Y                                          |                                       |
| 37.       | DHCP                service management                                                                        | Y                                          |                                       |
| 38.       | DHCP                scope activation                                                                          | Y                                          |                                       |
| 39.       | DHCP                scope option definition/administration                                                    | Y                                          |                                       |
| **40.**   | **WINS                Server**                                                                                |                                       |                                       |
| 41.       | WINS                server installation and configuration                                                     | Y                                          |                                       |
| 42.       | WINS                service monitoring                                                                        | Y                                          |                                       |
| 43.       | WINS                database consistency checking                                                             | Y                                          |                                       |
| 44.       | WINS                replication management                                                                    | Y                                          |                                       |
| 45.       | DNS                to WINS integration mgmt.                                                                  | Y                                          |                                       |
| 46.       | Static                ( IP Address ) mapping creation                                                         | Y                                          |                                       |
| **47.**   | **DNS**                                                                                                       |                                       |                                       |
| 48.       | DNS                server installation and configuration                                                      | Y                                          |                                       |
| 49.       | Setting                up and populating DNS host tables                                                      | Y                                          |                                       |
| 50.       | DNS                record management (Add, Modify, Delete)                                                    | Y                                          |                                       |
| 51.       | Aging                and scavenging management                                                                | Y                                          |                                       |
| 52.       | AD                DNS integration management                                                                  | Y                                          |                                       |
| 53.       | DNS                replication service mgmt.                                                                  | Y                                          |                                       |
| 54.       | Troubleshooting                DNS server issues                                                              | Y                                          |                                       |
| **55.**   | **Web                Server**                                                                                 |                                       |                                       |
| 56.       | Install                / configure Web servers                                                                | Y                                          |                                       |
| 57.       | Add/Modify/Remove                Websites                                                                     | Y                                          |                                       |
| 58.       | Intentionally                blank                                                                            |                                       |                                       |
| 59.       | Web                server troubleshooting                                                                     | Y                                          |                                       |
| **60.**   | **FTP                Server**                                                                                 | Y                                          |                                       |
| 61.       | Install                / configure FTP servers                                                                | Y                                          |                                       |
| 62.       | Add/Modify/Remove                FTP sites                                                                    | Y                                          |                                       |
| 63.       | Intentionally                blank                                                                            |                                       |                                       |
| 64.       | FTP                server troubleshooting                                                                     | Y                                          |                                       |
| **65.**   | **Patch                Administration**                                                                       | Y                                          |                                       |
| 66.       | Testing                and implementation of patches                                                          | Y                                          |                                       |
| 67.       | Patch                maintenance - keeping up-to-date patch-Levels                                            | Y                                          |                                       |
| 68.       | Service                pack deployments                                                                       | Y                                          |                                       |
| **69.**   | **Citrix                Package Administration**                                                              |                                       |                                       |
| 70.       | Planning                and developing package deployment                                                     | Y                                          |                                       |
| 71.       | Add                or Remove packages and applications                                                        | Y                                          |                                       |
| 72.       | Maintain                and troubleshoot package Issues.                                                      | Y                                          |                                       |
| **73.**   | **Capacity                Planning**                                                                          |                                       |                                       |
| 74.       | Alert                customer of capacity problems                                                            | Y                                          |                                       |
| 75.       | Capacity                planning of servers and storages (CPU, Memory, Disk utilizations,                etc) | Y                                          |                                       |
| 76.       | Add                server to storage snapshot monitor                                                         | Y                                          |                                       |
| **77.**   | **Intentionally                blank**                                                                        |                                       |                                       |
| 78.       | **Intentionally                blank**                                                                        |                                       |                                       |
| 79.       | **Intentionally                blank**                                                                        |                                       |                                       |
| 80.       | **Intentionally                blank**                                                                        |                                       |                                       |
| **81.**   | **Device                Management**                                                                          |                                       |                                       |
| 82.       | Installing                and configuring devices                                                             | Y                                          |                                       |
| 83.       | Managing                device driver software                                                                | Y                                          |                                       |
| **84.**   | **Tools                Administration**                                                                       |                                       |                                       |
| 85.       | Intentionally                blank                                                                            |                                       |                                       |
| 86.       | Agent                installation and configuration                                                           | Y                                          |                                       |
| 87.       | Installations                of monitoring tools                                                              | Y                                          |                                       |
| **88.**   | **Scripts                Maintenance**                                                                        |                                       |                                       |
| 89.       | Develop                routine scripts for day-to-day admin                                                   | Y                                          |                                       |
| 90.       | Maintaining                and troubleshooting scripts                                                        | Y                                          |                                       |
| 91.       | Log-on                script definitions for users                                                            | Y                                          |                                       |
| **92.**   | **Services                Management**                                                                        |                                       |                                       |
| 93.       | Active                Directory service                                                                       | Y                                          |                                       |
| 94.       | Replication                services                                                                           | Y                                          |                                       |
| **95.**   | **Systems                Network Management**                                                                 |                                       |                                       |
| 96.       | Configuring                network services on server                                                         | Y                                          |                                       |
| 97.       | Routing                administration and troubleshooting                                                     | Y                                          |                                       |
| 98.       | Troubleshooting                NIC and network h/w issues at server Level                                     | Y                                          |                                       |
| 99.       | Troubleshooting                system N/W issues                                                              | Y                                          |                                       |
| **100.**  | **Printer                Management**                                                                         |                                       |                                       |
| 101.      | Administering                print queues                                                                     | Y                                          |                                       |
| 102.      | Troubleshooting                print issues on Windows servers                                                | Y                                          |                                       |
| 103.      | Defining                new print queues                                                                      | Y                                          |                                       |
| 104.      | Defining                new print servers                                                                     | Y                                          |                                       |
| **105.**  | **Event                Log Management (System)**                                                              |                                       |                                       |
| 106.      | Troubleshooting                based on system event log                                                      | Y                                          |                                       |
| **107.**  | **Licensing**                                                                                                 |                                       |                                       |
| 108.      | Installing                and configuring licenses                                                            | Y                                          |                                       |
| 109.      | Troubleshooting                and maintaining licenses                                                       | Y                                          |                                       |
| 110.      | Obtain                licenses from OEM                                                                       |                                       | Y                                          |
| 111.      | Obtain                licenses from Hercules                                                                  | Y                                          | Y                                     |
| 112.      | License                management                                                                             | Y                                          |                                       |
| **113.**  | **High                Availability**                                                                          |                                       |                                       |
| 114.      | Installation                and setup of High Availability Environment                                        | Y                                          |                                       |
| 115.      | Support                to High Availability                                                                   | Y                                          |                                       |
| 116.      | Day-to-day                administration of High Availability environments                                    | Y                                          |                                       |
| 117.      | Monitoring                health checks and logs in availability environment                                  | Y                                          |                                       |
| 118.      | Troubleshooting                High Availability environment                                                  | Y                                          |                                       |
| **119.**  | **H/W                Maintenance.**                                                                           |                                       |                                       |
| 120.      | Vendor                (OEM) coordination to install hardware                                                  | Y                                          |                                       |
| 121.      | Vendor                (OEM) coordination to troubleshoot and fix hardware Issues                              | Y                                          |                                       |
| **122.**  | **Server                Performance**                                                                         |                                       |                                       |
| 123.      | Maintaining                system parameters                                                                  | Y                                          |                                       |
| 124.      | Windows                services management                                                                    | Y                                          |                                       |
| 125.      | Disk                space and paging space management                                                         | Y                                          |                                       |
| **126.**  | **Enterprise                Server Administration**                                                           |                                       |                                       |
| 127.      | Setup                and configuration                                                                        | Y                                          |                                       |
| 128.      | Enterprise                platform administration                                                             | Y                                          |                                       |
| 129.      | Individual                domain administration                                                               | Y                                          |                                       |
| 130.      | Day-to-day                monitoring and troubleshooting                                                      | Y                                          |                                       |
| 131.      | Defining                and managing trust relationship                                                       | Y                                          |                                       |
| 132.      | Adding                /removing/modifying trust relationship                                                  | Y                                          |                                       |
| **133.**  | **Server                Migration**                                                                           |                                       |                                       |
| 134.      | Design/engineer                server consolidations and migrations                                           | Y                                          |                                       |
| **135.**  | **Documentation                for Process Updates**                                                          |                                       |                                       |
| 136.      | System                management documentation for process updates                                            | Y                                          |                                       |
| 137.      | Service                management documentation                                                               | Y                                          |                                       |
| 138.      | Tool                management documentation                                                                  | Y                                          |                                       |
| 139.      | Scripts                documentation                                                                          | Y                                          |                                       |
| 140.      | Server                configuration documentation (for each server)                                           | Y                                          |                                       |
| **141.**  | **Process                related activities**                                                                 |                                       |                                       |
| 142.      | Problem                ticket management (Low, Medium and High tickets)                                       | Y                                          |                                       |
| 143.      | Problem                ticket management (urgent tickets)                                                     | Y                                          |                                       |
| 144.      | Change                ticket management (remotely possible)                                                   | Y                                          |                                       |
| 145.      | Change                ticket management (onsite preferred)                                                    | Y                                          |                                       |
| 146.      | Weekly                status reports                                                                          | Y                                          |                                       |
| 147.      | Uptime                reports                                                                                 | Y                                          |                                       |
| 148.      | Service                Levels reports                                                                         | Y                                          |                                       |
| 149.      | Escalation                of issues to customer management                                                    | Y                                          |                                       |
| **150.**  | **Antivirus                Management**                                                                       |                                       |                                       |
| 151.      | Implementing                and configuring antivirus package for Servers                                     | Y                                          |                                       |
| 152.      | Deploying                periodic DAT file updates on servers                                                 | Y                                          |                                       |
| 153.      | Removing,                cleaning and replacing infected files                                                | Y                                          |                                       |
| 154.      | Installation                antivirus on nodes.                                                               | Y                                          |                                       |
| **155.**  | **Disaster                Recovery Management**                                                               |                                       |                                       |
| 156.      | Designing                the disaster recovery management                                                     | Y                                          | Y                                     |
| 157.      | Test                the results on development environment                                                    | Y                                          |                                       |
| 158.      | Implementation                of the planned structure                                                        | Y                                          |                                       |
| 159.      | Monitoring                and troubleshooting the architecture                                                | Y                                          |                                       |
| **160.**  | **Load                Balancing**                                                                             |                                       |                                       |
| 161.      | Planning                load balances for services                                                            | Y                                          |                                       |
| 162.      | Implement                and monitoring load balancing                                                        | Y                                          |                                       |
| **163.**  | **Backup                & Restore**                                                                       |                                       |                                       |
| 164.      | Backup                and restore                                                                             | Y                                     |                                       |
| 165.      | Installation                and configuration of server side backup software.                                 | Y                                          |                                       |
| 166.      | Troubleshoot                backup and restore issues                                                         | Y                                          |                                       |
| 167.      | Install                and configure backup client software (incl. scheduling)                                | Y                                          |                                       |
| 168.      | Monitor                backup                                                                                 | Y                                          |                                       |
| 169.      | Administer                and troubleshoot backup and restore server issues                                   | Y                                          |                                       |
| 170.      | Administer                and troubleshoot backup and restore client issues                                   | Y                                          |                                       |
| 171.      | Tape                library handling and management                                                           | Y                                          |                                       |
| 172.      | On-site                and off-site tape media management                                                     | Y                                          |                                       |
| 173.      | Alert                management for each backup schedules                                                     | Y                                          |                                       |
| **174.**  | **Change                Management**                                                                          |                                       |                                       |
| 175.      | Initiate                change request                                                                        | Y                                          |                                       |
| 176.      | Approve                change management request                                                              |                                       | Y                                          |
| 177.      | Implement                change                                                                               | Y                                          |                                       |
| 178.      | Verify                change ticket                                                                           | Y                                          |                                       |
| 179.      | Close                change ticket                                                                            | Y                                          |                                       |
| 180.      |  **Other                Services**                                                                       |                                       |                                       |
| 181.      | Set                up backup schedule and monitor backup                                                      |  Y                                    |                                       |
| 182.      | Add                server to storage dashboard monitor                                                        | Y                                          |                                       |
| 183.      | Monitor                storage usage for capacity planning                                                    | Y                                          |                                       |
| 184.      | Install,                configure, schedule, and monitor virus scan                                           | Y                                          |                                       |
| 185.      | Update                list of hardware and software for support contract renewal                              | Y                                          |                                       |
| 186.      | Renew                hardware/software support contracts                                                      |                                       | Y                                          |
| 187.      | Specify                on site spares needed to meet Service Levels                                           | Y                                          |                                       |
| 188.      | Arrange                to procure on site spares needed                                                       |                                       | Y                                          |
| 189.      | Verify                properly licenses exist for OS and layered products                                     | Y                                          |                                       |
| 190.      | Obtain                proper licenses for OS and layered products                                             |                                       | Y                                          |
| 191.      | For                all vendor management aspects                                                              | Y                                          | Y                                          |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Description      of Services**

| **Technical                Platform**       |
|---------------------------------------------|
| **Data                Center**              |
| ***Enterprise                Data Center*** |
| EMC                Storage                  |

**Roles      and Responsibilities:**

***Roles      & Responsibilities - SAN Support***

|           | **Task                List - SAN**                                                                                                             | **Supplier                Responsibility** | **Hercules                Responsibility** |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------|--------------------------------------------|
| **1.**    | Intentionally                blank                                                                                                             |                                       |                                       |
| **2.**    | Intentionally                blank                                                                                                             |                                       |                                       |
| **3.**    | **Storage                Fabric Build**                                                                                                        |                                       |                                       |
| a.        | Disk                and Storage - Management System - Hardware and Software                I/M/A/C/D                                           | Y                                          |                                       |
| 4.        | Storage                fabric logical planning and verification                                                                                | Y                                          |                                       |
| 5.        | Storage                fabric physical planning and Verification                                                                               | Y                                          |                                       |
| 6.        | Rack                Installation for fabric equipments                                                                                         | Y                                          |                                       |
| 7.        | Storage                fabric switches software validation                                                                                     | Y                                          |                                       |
| 8.        | Planning                of zone configurations                                                                                                 | Y                                          |                                       |
| 9.        | Configure                IP addresses, domain and core PID for fabric switches                                                                 | Y                                          |                                       |
| 10.       | Storage                fabric cabling                                                                                                          | Y                                          |                                       |
| 11.       | Server                to switch cabling                                                                                                        | Y                                          |                                       |
| 12.       | Connecting                storage fabric inter-switches                                                                                        | Y                                          |                                       |
| 13.       | Connecting                hosts on the storage infrastructure                                                                                  | Y                                          |                                       |
| 14.       | Storage                ports configuration                                                                                                     | Y                                          |                                       |
| 15.       | Nomenclature                of storage switches                                                                                                | Y                                          |                                       |
| 16.       | Setting                up storage switch ID's                                                                                                  | Y                                          |                                       |
| 17.       | Documenting                storage attached fabric devices                                                                                     | Y                                          |                                       |
| 18.       | Fabric                manager installation                                                                                                     | Y                                     |                                       |
| 19.       | Configuring                web browser with fabric manager                                                                                     | Y                                          |                                       |
| 20.       | Storage                switches installation                                                                                                   |  Y                                    |                                       |
| 21.       | Configuration                of storage switches(core/edge)                                                                                    | Y                                          |                                       |
| **22.**   | **Storage                Infrastructure Build**                                                                                                |                                       |                                       |
| 23.       | Validating                fabric configurations                                                                                                | Y                                          |                                       |
| 24.       | Creating                storage domain                                                                                                         | Y                                          |                                       |
| 25.       | Physical                Deployment and Acclimatization of \Storage                Array                                                        |  Y                                    |                                       |
| 26.       | Drives                Population as Per requirements                                                                                           |  Y                                    |                                       |
| 27.       | FA/RA                installation                                                                                                              |  Y                                    |                                       |
| 28.       | Configuring                cache settings                                                                                                      |  Y                                    |                                       |
| 29.       | Configuring                storage access control                                                                                              | Y                                          |                                       |
| 30.       | Creating                storage domain                                                                                                         | Y                                          |                                       |
| 31.       | Binding                LUN's (Logical Unit Number)                                                                                             | Y                                          |                                       |
| 32.       | Assigning                clone private LUN's                                                                                                   | Y                                          |                                       |
| 33.       | HBA                drivers installation                                                                                                        | Y                                          |                                       |
| 34.       | Activating                load balancing & mirroring features                for HBA's                                                     | Y                                          |                                       |
| 35.       | Installing                Navisphere agents                                                                                                    | Y                                          |                                       |
| 36.       | Assigning                storage to hosts                                                                                                      | Y                                          |                                       |
| 37.       | Configuring                failover settings                                                                                                   | Y                                          |                                       |
| 38.       | Creating                and Configuring Storage Groups                                                                                         | Y                                          |                                       |
| 39.       | Verifying                drives in device manager                                                                                              | Y                                          |                                       |
| 40.       | Initializing                storage disks                                                                                                      | Y                                          |                                       |
| 41.       | Creating                and formatting partitions                                                                                              | Y                                          |                                       |
| 42.       | Creation                of BIN File                                                                                                            |  Y                                    |                                       |
| **43.**   | **Storage                Monitoring**                                                                                                          |                                       |                                       |
| 44.       | Probe                                                                                                                                          | Y                                          |                                       |
| 45.       | Pings                                                                                                                                          | Y                                          |                                       |
| 46.       | Scans                                                                                                                                          | Y                                          |                                       |
| 47.       | Storage                sub-systems performances                                                                                                | Y                                          |                                       |
| 48.       | Fabric                performances                                                                                                             | Y                                          |                                       |
| 49.       | Switch                performance                                                                                                              | Y                                          |                                       |
| 50.       | Usage                monitoring                                                                                                                | Y                                          |                                       |
| 51.       | Assets                monitoring                                                                                                               | Y                                          |                                       |
| 52.       | Inter-switch                links                                                                                                              | Y                                          |                                       |
| 53.       | Storage                space                                                                                                                   | Y                                          |                                       |
| 54.       | Storage                growth rate                                                                                                             | Y                                          |                                       |
| **55.**   | **Storage                Management**                                                                                                          |                                       |                                       |
| 56.       | Switch                hardware and software configuration                                                                                      | Y                                          |                                       |
| 57.       | Switch                licensing installation and policy Definition                                                                             |  Y                                    |                                       |
| 58.       | Switch                performance setting for ports                                                                                            |  Y                                    |                                       |
| 59.       | Fabric                ease-of-management group definition                                                                                      | Y                                          |                                       |
| 60.       | Fabric                Zoning definition                                                                                                        | Y                                          |                                       |
| 61.       | Fabric                ISL(Inter switch link) configuration                                                                                     | Y                                          |                                       |
| 62.       | Storage                volume configuration                                                                                                    | Y                                          |                                       |
| 63.       | LUN                configuration                                                                                                               | Y                                          |                                       |
| 64.       | File                system configuration                                                                                                       | Y                                          |                                       |
| 65.       | HBA                configuration                                                                                                               | Y                                          |                                       |
| **66.**   |                                                                                                                                           |                                       |                                       |
| **67.**   | **Performance                and Capacity Management**                                                                                         |                                       |                                       |
| 68.       | Perform                System Performance Review and develop plan                                                                              | Y                                          |                                       |
| 69.       | Perform                System Capacity Review and develop plan                                                                                 | Y                                          |                                       |
| **70.**   |                                                                                                                                           |                                       |                                       |
| **71.**   | **Patch                Administration**                                                                                                        |                                       |                                       |
| 72.       |                                                                                                                                           |                                       |                                       |
| 73.       | Patch                Management I/M/A/C/D                                                                                                      | Y                                          |                                       |
| 74.       | Patch                maintenance and troubleshooting - Keeping up-to-date patch-levels                as per                policies.          | Y                                          |                                       |
| 75.       | Package                administration                                                                                                          | Y                                          |                                       |
| **76.**   |                                                                                                                                           |                                       |                                       |
| **77.**   | **Remote                Management**                                                                                                           |                                       |                                       |
| 78.       | Initial                Setup and Certification - Infrastructure Remote Admin (Hardware,                Software,                Connectivity). | Y                                          |                                       |
| 79.       | I/M/A/C/D                Infrastructure Remote Admin (Hardware and Software).                                                                  | Y                                          |                                       |
| 80.       | Infrastructure                Remote Admin (Hardware and Software). Procedures and Documentation.                                              | Y                                          |                                       |
| **81.**   | **Process                related activities**                                                                                                  |                                       |                                       |
| 82.       | Attending                department meetings and conference-calls                                                                              | Y                                          |                                       |
| 83.       | Participation                as SME in cross-functional project teams                                                                          | Y                                          |                                       |
| 84.       | Problem                ticket management                                                                                                       | Y                                          |                                       |
| 85.       | Weekly                status reports                                                                                                           | Y                                          |                                       |
| 86.       | Uptime                reports                                                                                                                  | Y                                          |                                       |
| 87.       | Service                level reports                                                                                                           | Y                                          |                                       |
| 88.       | Escalation                of issues to management                                                                                              | Y                                          |                                       |
| **89.**   | **Change                Management**                                                                                                           |                                       |                                       |
| 90.       | Initiate                change request                                                                                                         | Y                                          |                                       |
| 91.       | Approve                change request                                                                                                          | Y                                          |                                       |
| 92.       | Implement                change                                                                                                                | Y                                          |                                       |
| 93.       | Verify                change ticket                                                                                                            | Y                                          |                                       |
| 94.       | Close                change ticket                                                                                                             | Y                                          |                                       |
| **95.**   | **Documentation**                                                                                                                              |                                       |                                       |
| 96.       | System                management documentation                                                                                                 | Y                                          |                                       |
| 97.       | Service                management documentation                                                                                                | Y                                          |                                       |
| 98.       | Tool                management documentation                                                                                                   | Y                                          |                                       |
| 99.       | Scripts                documentation                                                                                                           | Y                                          |                                       |
| 100.      | Configuration                documentation                                                                                                     | Y                                          |                                       |
| **101.**  | **Other                Services**                                                                                                              |                                       |                                       |
| 102.      | Renew                hardware/software support contracts                                                                                       | Y                                          |                                       |
| 103.      | Specify                on site spares needed to meet Service Levels                                                                            | Y                                          |                                       |
| 104.      | Arrange                to procure on site spares needed                                                                                        | Y                                          |                                       |
| 105.      | Verify                proper licenses exist for storage systems and products                                                                   | Y                                          |                                       |
| 106.      | Obtain                proper licenses for storage systems and products                                                                         | Y                                          |                                       |
| 107.      | Maintain                the SAN components of the DR/BCP                                                                                       | Y                                          |                                       |
| 108.      | Intentionally                blank.                                                                                                            |                                       |                                       |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Roles      & Responsibilities - NAS Support**

|          | **Task                List -NAS**                                                                                                              | **Supplier                Responsibility** | **Hercules                Responsibility** |
|---------------|------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------|--------------------------------------------|
| 1.       | NAS                Disk and Storage - Management System - Hardware and Software                I/M/A/C/D                                       | Y                                          |                                       |
| **2.**   | **Filer                Administration**                                                                                                        |                                       |                                       |
| 3.       | Configuring                the filer                                                                                                           | Y                                          |                                       |
| 4.       | Monitoring                and maintaining client access to data                                                                                | Y                                          |                                       |
| 5.       | Monitoring                and maintaining network access                                                                                       | Y                                          |                                       |
| 6.       | Monitoring                and maintaining filer hardware                                                                                       | Y                                          |                                       |
| 7.       | Performing                periodic administration tasks                                                                                        | Y                                          |                                       |
| **8.**   | **Monitoring                and maintaining client access  **                                                                             |                                       |                                       |
| 9.       | Monitor                client access to data on the filer                                                                                      | Y                                          |                                       |
| 10.      | Gathering                file statistics so that can schedule snapshots                                                                        | Y                                          |                                       |
| 11.      | Monitoring                CIFS access so that can identify potential                security problems                                          | Y                                          |                                       |
| **12.**  | **Maintain                client access**                                                                                                      |                                       |                                       |
| 13.      | Configuring                volumes and Q trees to accommodate                the needs of Windows and UNIX clients                             | Y                                          |                                       |
| 14.      | Configuring                volumes so that there is enough disk                space for data                                                  | Y                                          |                                       |
| 15.      | Configuring                RAID groups to maintain maximum data                availability                                                    | Y                                          |                                       |
| 16.      | Configuring                snapshots so that data is recoverable                in case of accidental deletions                                | Y                                          |                                       |
| **17.**  | **H/W                Maintenance.**                                                                                                            |                                       |                                       |
| 18.      | Vendor                coordination to install hardware                                                                                         | Y                                          |                                       |
| 19.      | Vendor                coordination to troubleshoot and fix hw Issues                                                                           | Y                                          |                                       |
| 20.      | Vendor                coordination to troubleshoot and fix software                issues                                                      | Y                                          |                                       |
| **21.**  | **Performance                and Capacity Management**                                                                                         |                                       |                                       |
| 22.      | Perform                System Performance Review and develop plan                                                                              | Y                                          |                                       |
| 23.      | Perform                System Capacity Review and develop plan                                                                                 | Y                                          |                                       |
| **24.**  | **Patch                Administration**                                                                                                        |                                       |                                       |
| 25.      |                                                                                                                                           |                                       |                                       |
| 26.      | Patch                Management I/M/A/C/D                                                                                                      | Y                                          |                                       |
| 27.      | Patch                maintenance and troubleshooting - Keeping up-to-date patch-levels                as per                policies.          | Y                                          |                                       |
| 28.      | Package                administration                                                                                                          | Y                                          |                                       |
| **29.**  | **Remote                Management**                                                                                                           |                                       |                                       |
| 30.      | Initial                Setup and Certification - Infrastructure Remote Admin (Hardware,                Software,                Connectivity). | Y                                          |                                       |
| 31.      | I/M/A/C/D                Infrastructure Remote Admin (Hardware and Software).                                                                  | Y                                          |                                       |
| 32.      | Infrastructure                Remote Admin (Hardware and Software). Procedures and Documentation.                                              | Y                                          |                                       |
| **33.**  | **Process                related activities**                                                                                                  |                                       |                                       |
| 34.      | Attending                department meetings and conference-calls                                                                              | Y                                          |                                       |
| 35.      | Participation                as SME in cross-functional project teams                                                                          | Y                                          |                                       |
| 36.      | Problem                ticket management                                                                                                       | Y                                          |                                       |
| 37.      | Weekly                status reports                                                                                                           | Y                                          |                                       |
| 38.      | Uptime                reports                                                                                                                  | Y                                          |                                       |
| 39.      | Service                level reports                                                                                                           | Y                                          |                                       |
| 40.      | Escalation                of issues to management                                                                                              | Y                                          |                                       |
| **41.**  | **Change                Management**                                                                                                           |                                       |                                       |
| 42.      | Initiate                change request                                                                                                         | Y                                          |                                       |
| 43.      | Approve                change request                                                                                                          | Y                                          |                                       |
| 44.      | Implement                change                                                                                                                | Y                                          |                                       |
| 45.      | Verify                change ticket                                                                                                            | Y                                          |                                       |
| 46.      | Close                change ticket                                                                                                             | Y                                          |                                       |
| **47.**  | **Documentation**                                                                                                                              |                                       |                                       |
| 48.      | System                management documentation                                                                                                 | Y                                          |                                       |
| 49.      | Service                management documentation                                                                                                | Y                                          |                                       |
| 50.      | Tool                management documentation                                                                                                   | Y                                          |                                       |
| 51.      | Scripts                documentation                                                                                                           | Y                                          |                                       |
| 52.      | Configuration                documentation                                                                                                     | Y                                          |                                       |
| **53.**  | **Other                Services**                                                                                                              |                                       |                                       |
| 54.      | Renew                hardware/software support contracts                                                                                       | Y                                          |                                       |
| 55.      | Specify                on site spares needed to meet Service Levels                                                                            | Y                                          |                                       |
| 56.      | Arrange                to procure on site spares needed                                                                                        | Y                                          |                                       |
| 57.      | Verify                proper licenses exist for storage systems and products                                                                   | Y                                          |                                       |
| 58.      | Obtain                proper licenses for storage systems and products                                                                         | Y                                          |                                       |
| 59.      | Maintain                the NAS components of the DR/BCP                                                                                       | Y                                          |                                       |
| 60.      | Vendor                management - (contracts/licensing/procurement/technical/ billing                issues)                                  |  Y                                    | Y                                     |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Description      of Services**

**Roles      and Responsibilities:**

|  **No.** | **Command                Center Operations**                                                                                                                                                                                                                                                                                                                                                                  | **Supplier                Responsibility** | **Hercules                Responsibility** |
|---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------|--------------------------------------------|
| 1.       | Monitor                Data Center facility - from a Facility Management e.g. UPS/AC/HVAC                etc.                                                                                                                                                                                                                                                                                                 | Y                                          |                                       |
| 2.       | Monitor                batch schedules for any failures and perform first level                troubleshooting                                                                                                                                                                                                                                                                                                | Y                                          |                                       |
| 3.       | Enter                incident tickets to arrange and monitor job and schedule failures,                escalating as required.                                                                                                                                                                                                                                                                                | Y                                          |                                       |
| 4.       | Track                service levels, and issue daily production report and shift                reviews.                                                                                                                                                                                                                                                                                                      | Y                                          |                                       |
| 5.       | Monitor                and escalate events/failures 24 X 7 X 365                                                                                                                                                                                                                                                                                                                                              | Y                                          |                                       |
| 6.       | Coordinates                scheduling of extract, archive, and delete jobs with applications                functional teams.                                                                                                                                                                                                                                                                                 | Y                                          |                                       |
| 7.       | Manage                and secure backup tapes, optical discs, CDs, DVDs, and other media                in the                tape vault on campus/offsite.                                                                                                                                                                                                                                                   | Y                                          |                                       |
| 8.       | Maintains                schedules for all batch systems. Modify schedules as needed for holidays                and special events, and for user requests. Identify potential schedule                bottlenecks.                                                                                                                                                                                           | Y                                          |                                       |
| 9.       | Handle                ad hoc and permanent schedule changes, including new applications,                schedules, and jobs.                                                                                                                                                                                                                                                                                  | Y                                          |                                       |
| 10.      | Participate                in change management process along with other Infra team                                                                                                                                                                                                                                                                                                                           | Y                                          |                                       |
| 11.      | Perform                basic system administration functions such as hardware and software                inventories, printer configurations, security requests, monthly software                changes/fixes, annual software upgrades.                                                                                                                                                                    | Y                                          |                                       |
| 12.      | Produce                daily production activity reports and shift reviews.                                                                                                                                                                                                                                                                                                                                   | Y                                          |                                       |
| 13.      | Produce                monthly management reports and graphs.                                                                                                                                                                                                                                                                                                                                                 | Y                                          |                                       |
| 14.      | Primary                driver of unplanned outage reporting: track outage data, produce                outage                root cause analysis and follow-up & action reports (major problem                reviews). Reporting includes outages by severity and by business                impact.                                                                                                     | Y                                          |                                       |
| 15.      | Coordinate                and process requests to install or remove equipment from the data                center.                Prepare facilities requests for the installation of power and                communications cables, and maintain documentation on power (what                servers                are supported by which power distribution units, including power                specs). | Y                                          |                                       |
| 16.      | Gather                and distribute information for the disaster recovery manual or crisis                book                (server inventories, contact information, etc.)                                                                                                                                                                                                                                | Y                                          |                                       |
| 17.      | Track                and report on various data center metrics. Produce monthly management                reports and graphs.                                                                                                                                                                                                                                                                                 | Y                                          |                                       |
| 18.      | Maintain                internal procedures, develop internal process improvements, and provide                formal shift handover at shift changes.                                                                                                                                                                                                                                                        | Y                                          |                                       |
| 19.      | Manage                and coordinate the availability of the remote site infrastructure,                working                with third party vendors to test, validate, trouble-shoot any                event.                                                                                                                                                                                            | Y                                          |                                       |
| **20.**  | **Change                management**                                                                                                                                                                                                                                                                                                                                                                          |                                       |                                       |
| 21.      | Initiate                change request                                                                                                                                                                                                                                                                                                                                                                        | Y                                          |                                       |
| 22.      | Approve                change request                                                                                                                                                                                                                                                                                                                                                                         |                                       | Y                                          |
| 23.      | Implement                change                                                                                                                                                                                                                                                                                                                                                                               | Y                                          |                                       |
| 24.      | Verify                change ticket                                                                                                                                                                                                                                                                                                                                                                           | Y                                          |                                       |
| 25.      | Close                change ticket                                                                                                                                                                                                                                                                                                                                                                            | Y                                          |                                       |
| 26.      | Intentionally                blank.                                                                                                                                                                                                                                                                                                                                                                           |                                       |                                       |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Description      of Service**

**Roles      and Responsibilities:**

|  **No**  | **Helpdesk                Support**                                                                                                              | **Supplier** | **Hercules** |
|---------------|--------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| **1.**   | **Incident                Management**                                                                                                           |         |         |
| 2.       | Provide                Helpdesk (support to Hercules End Users)                                                                                  | Y            |         |
| 3.       | Logging                of end user calls and work requests                                                                                       | Y            |         |
| 4.       | First                level call resolution                                                                                                       | Y            |         |
| 5.       | Set                expectation of customer for tickets being dispatched                                                                          | Y            |         |
| 6.       | Notification                and escalation to higher levels of support                                                                           | Y            |         |
| 7.       | Reporting                (daily/weekly/monthly)                                                                                                  | Y            |         |
| 8.       | First                level remote desktop management support                                                                                     | Y            |         |
| 9.       | Answer                / Resolve "How- To" questions                                                                                              | Y            |         |
| 10.      | Web                interface to receive request                                                                                                  | Y            |         |
| 11.      | Knowledge                base for end users to query                                                                                             | Y            |         |
| 12.      | Call                recording for evaluation                                                                                                     | Y            |         |
| 13.      | Escalations                of incidents                                                                                                          | Y            |         |
| 14.      | Automated                ticket status changes to requesters                                                                                     | Y            |         |
| 15.      | Call                avoidance notification, updating call center greeting to notify all                callers of current issues and resolutions | Y            |         |
| **16.**  | **Change                Management**                                                                                                             |         |         |
| 17.      | Initiate                work requests assigned to IT Helpdesk                                                                                    | Y            |         |
| 18.      | Triage                work requests to appropriate groups                                                                                        | Y            |         |
| 19.      | Manage                work request process                                                                                                       | Y            |         |
| 20.      | Execution                of approved work requests                                                                                               | Y            |         |
| **21.**  | **Problem                Management**                                                                                                            |         |         |
| 22.      | Initiate                root cause process                                                                                                       | Y            |         |
| 23.      | Update                knowledge base on finding of solution                                                                                      | Y            |         |
| **24.**  | **User                Account management**                                                                                                       |         |         |
| 25.      | Supported                applications (custom and standard) account administration and access                rights                              | Y            |         |
| 26.      | Creation                of accounts                                                                                                              | Y            |         |
| 27.      | Facilitation                of approved Account creation / deletion                                                                              | Y            |         |
| **28.**  | **Other                Activities**                                                                                                              |         |         |
| 29.      | Vendor                ticket initiation and coordination                                                                                         | Y            |         |
| 30.      | Conduct                customer satisfaction surveys and reports                                                                                 | Y            |         |
| 31.      | Follow                up actions related to customer satisfaction measurements                                                                   | Y            |         |
| 32.      | Receipt                and preparation regarding the release to production                process                                                | Y            |         |
| 33.      | Performance                measurement                                                                                                           | Y            |         |
| 34.      | Knowledge                base management                                                                                                         | Y            |         |
| 35.      | Maintain                call list, management notifications, time keeper function, post                mortems                                   | Y            |         |
| **36.**  | **Procurement                Activities**                                                                                                        |         |         |
| 37.      | Receiving                user requests, logging tickets                                                                                          | Y            |         |
| 38.      | Escalation                to desk-side vendors                                                                                                   | Y            |         |
| 39.      | Complete                follow up with desk-side team                                                                                            | Y            |         |
| **40.**  | **Intentionally                blank.**                                                                                                          |         |
| **41.**  | **Change                Management**                                                                                                             |         |         |
| 42.      | Initiate                change request                                                                                                           | Y            |         |
| 43.      | Approve                change request                                                                                                            | Y            |         |
| 44.      | Implement                change                                                                                                                  | Y            |         |
| 45.      | Verify                change ticket                                                                                                              | Y            |         |
| 46.      | Close                Change ticket                                                                                                               | Y            |         |
| 47.      | Intentionally                blank.                                                                                                              |         |         |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Roles      and Responsibilities:**

|  **No.** | **Client                Services and Support (End User Computing)**                                                                                                                                                                                                                              | **Supplier** | **Hercules** |
|---------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| **1.**   | **Desk                Side Support (Refer to section below task list)**                                                                                                                                                                                                                          | Y            |         |
| **2.**   | **Hardware                Break/Fix (Refer to section below task list)**                                                                                                                                                                                                                         | Y            |         |
| **3.**   | **Tier                2 Support**                                                                                                                                                                                                                                                                | Y            |         |
| 4.       | A                combination of local on-site and remote (dispatched)                                                                                                                                                                                                                            | Y            |         |
| 5.       | Problems                which require desk side assistance for resolution                                                                                                                                                                                                                        | Y            |         |
| 6.       | Desktop/Desk                side software support and hardware repair                                                                                                                                                                                                                            | Y            |         |
| 7.       | IMAC                (install, move, add, change) activity                                                                                                                                                                                                                                        | Y            |         |
| 8.       | On-site                repair services for all equipment and return of equipment to full                and                proper function.                                                                                                                                                      | Y            |         |
| 9.       | All                travel, parts and service labor required to return the hardware to                full                and proper working order.                                                                                                                                               | Y            |         |
| 10.      | Loaner                hardware for use during the repair period as required by Service                Levels.                                                                                                                                                                                    | Y            |         |
| 11.      | Spare                management as deemed necessary to maintain Service Levels.                                                                                                                                                                                                                  | Y            | Y            |
| 12.      | Preventive                maintenance activities                                                                                                                                                                                                                                                 | Y            |         |
| 13.      | All                manufacturer’s mandatory engineering changes, upgrades and recalls.                                                                                                                                                                                                     | Y            |         |
| 14.      | Provide                LAN troubleshooting and touch services as required.                                                                                                                                                                                                                       | Y            |         |
| **15.**  | **Tier                3 Support**                                                                                                                                                                                                                                                                |         |         |
| 16.      | Various                Supplier teams will be supporting the desktop support personnel teams                in                case of escalation from Tier 2                                                                                                                                     | Y            |         |
| 17.      | Legacy                systems and applications                                                                                                                                                                                                                                                   | Y            |         |
| 18.      | LAN/WAN                administration, requests and problems                                                                                                                                                                                                                                     | Y            |         |
| 19.      | Modifications                to applications and databases                                                                                                                                                                                                                                       | Y            |         |
| 20.      | Providing                knowledge and support to Tier 1 & Tier 2 support                                                                                                                                                                                                                    | Y            |         |
| 21.      | Supplemental                desk side support on standard software product requests.                                                                                                                                                                                                             | Y            |         |
| **22.**  | **Standards                Management**                                                                                                                                                                                                                                                          |         |         |
| 23.      | Image                creation and management                                                                                                                                                                                                                                                     | Y            |         |
| 24.      | All                standard images supported.                                                                                                                                                                                                                                                    | Y            |         |
| 25.      | Process                for updating and deploying standard images.                                                                                                                                                                                                                               | Y            |         |
| 26.      | Ability                to support standard shrink wrapped software which is not part of                a                standard image.                                                                                                                                                          | Y            |         |
| 27.      | Ability                to remotely push standard software to user workstations over both                a LAN,                VPN and dial-up connections.                                                                                                                                       | Y            |         |
| 28.      | Ability                of user to pull standard software over both a LAN, VPN and dial-up                connections.                                                                                                                                                                            | Y            |         |
| 29.      | Ability                to undertake desktop OS Refresh (OS Refresh of the entire environment                will                be treated as a project)                                                                                                                                         | Y            |         |
| 30.      | Define                maximum number of standard desktop and laptop configurations                supported.                                                                                                                                                                                     |         | Y            |
| 31.      | Recognition                and base support of a desktop system as including system unit or                laptop/docking station, monitor, keyboard, mouse, PDA and network                attached                & local printers                                                         | Y            |         |
| 32.      | Ability                to support other desktop hardware peripherals such as multiple PDAs,                monitors, scanners, CD/DVD writers, plotters, etc. as part of base                services.                                                                                           | Y            |         |
| **33.**  | **Warehouse**                                                                                                                                                                                                                                                                                    |         |         |
| 34.      | Responsible                for providing warehouse space at locations as needed                                                                                                                                                                                                                  |         | Y            |
| 35.      | Executing                users requests (for new PCs/ laptops etc)                                                                                                                                                                                                                               | Y            |         |
| **36.**  | **Install,                Move Add, Change (“I/M/A/C”)**                                                                                                                                                                                                                             |         |         |
| 37.      | Receive                and execute requests.                                                                                                                                                                                                                                                     | Y            |         |
| 38.      | Obtain                necessary hardware/software and schedule resources.                                                                                                                                                                                                                        | Y            |         |
| 39.      | Execute                Install, add or change.                                                                                                                                                                                                                                                   | Y            |         |
| 40.      | Execute                physical move (to be coordinated with the Hercules Facilities                Department)                                                                                                                                                                                  | Y            |         |
| 41.      | Disconnect                and reconnect moved desktop equipment                                                                                                                                                                                                                                  | Y            |         |
| 42.      | Backup                and restore User data as required.                                                                                                                                                                                                                                         | Y            |         |
| 43.      | Configure                and test hardware as required.                                                                                                                                                                                                                                          | Y            |         |
| 44.      | Load                software, including base image and applications as                required.                                                                                                                                                                                                  | Y            |         |
| 45.      | Final                systems test and user acceptance.                                                                                                                                                                                                                                           | Y            |         |
| 46.      | Update                asset management records and perform asset disposal (if                needed).                                                                                                                                                                                            | Y            |         |
| 47.      | Post                completion follow-up.                                                                                                                                                                                                                                                        | Y            |         |
| 48.      | Update                Supplier trouble ticketing records for all issues.                                                                                                                                                                                                                         | Y            |         |
| 49.      | IMAC                Reports                                                                                                                                                                                                                                                                      |         |         |
| 50.      | Quantity                of client seats                                                                                                                                                                                                                                                          | Y            |         |
| 51.      | Quantity/                types of pending and completed IMAC’s, equipment type                problem                                                                                                                                                                                      | Y            |         |
| 52.      | Calls,                and fix requests, software problem calls, or similar software service                response and fix requests                                                                                                                                                             | Y            |         |
| 53.      | Client                support data (e.g. hardware/software configurations, core software                builds,                and software changes)                                                                                                                                             | Y            |         |
| 54.      | Summary,                trends, and analysis of desktop support requests                                                                                                                                                                                                                         | Y            |         |
| 55.      | Support                PDA Synchronization for enterprise applicationsonly                with the desktop for standard devices                                                                                                                                                                  | Y            |         |
| 56.      | Coordinate                and Collect PCs and peripherals from separating employees and redeploy                as                needed. In remote offices that have no IT personnel on-site, Supplier                will                coordinate with the Hercules designated site contact. | Y            |         |
| **57.**  | **Change                Management**                                                                                                                                                                                                                                                             |         |         |
| 58.      | Initiate                change request                                                                                                                                                                                                                                                           | Y            |         |
| 59.      | Approve                change request                                                                                                                                                                                                                                                            |         | Y            |
| 60.      | Implement                change                                                                                                                                                                                                                                                                  | Y            |         |
| 61.      | Verify                change ticket                                                                                                                                                                                                                                                              | Y            |         |
| 62.      | Close                change ticket                                                                                                                                                                                                                                                               | Y            |         |
| 63.      | **Asset                Disposal**                                                                                                                                                                                                                                                                | Y            |         |
| 64.      | For                all vendor management aspects (contracts/licensing/procurement/technical/                billing issues)                                                                                                                                                                      | Y       |         |

**Description      of Service**

**Roles      and Responsibilities:**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   **No.** | **Data                Network Support**                                                                                                                                                                        | **Supplier                Responsibility** | **Hercules                Responsibility** |
|---------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------|--------------------------------------------|
| 1.             | Analysis                of WAN Tickets                                                                                                                                                                         | Y                                          |                                       |
| 2.             | Asset                Management                                                                                                                                                                                | Y                                          |                                       |
| 3.             | Understanding                Business end user requirements w.r.t application response time (with                assistance from Supplier)                                                                     |                                       | Y                                          |
| 4.             | Automated                identification of infrastructure links, network end user, and network                servers to measure business impact                                                               | Y                                          |                                       |
| 5.             | Automatically                details inventory down to the port level                                                                                                                                          | Y                                          |                                       |
| 6.             | Awareness                of ports connecting to trunks, switches, routers, and hosts when                interpreting thresholds                                                                               | Y                                          |                                       |
| 7.             | Backup                network to keep business up and running                                                                                                                                                  | Y                                          |                                       |
| 8.             | Bandwidth                monitoring and optimization on the lease line                                                                                                                                         | Y                                          |                                       |
| 9.             | Baseline                data collection                                                                                                                                                                        | Y                                          |                                       |
| 10.            | Baseline                reporting on a quarterly basis                                                                                                                                                         | Y                                          |                                       |
| 11.            | Base                lining the network                                                                                                                                                                         | Y                                          |                                       |
| 12.            | Cabling                plant wiring                                                                                                                                                                            |  Y                                    |                                       |
| 13.            | Capacity                planning                                                                                                                                                                               | Y                                          |                                       |
| 14.            | Capturing                the routers in NMS (define)                                                                                                                                                           | Y                                          |                                       |
| 15.            | Configuration                backup                                                                                                                                                                            | Y                                          |                                       |
| 16.            | Configuring                links on Helpdesk for alerting & threshold monitoring                                                                                                                           | Y                                          |                                       |
| 17.            | Configuring                on NMS for data collections                                                                                                                                                         | Y                                          |                                       |
| 18.            | Consolidates                trend reports on a regular basis                                                                                                                                                   | Y                                          |                                       |
| 19.            | Coordination                for lease line procurement                                                                                                                                                         |                                       |  Y                                    |
| 20.            | Critical                Port Management                                                                                                                                                                        | Y                                          |                                       |
| 21.            | Device                hardware maintenance and change                                                                                                                                                          | Y                                          |                                       |
| 22.            | Device                installation                                                                                                                                                                             | Y                                     |                                       |
| 23.            | Device                management                                                                                                                                                                               | Y                                          |                                       |
| 24.            | Device                monitoring                                                                                                                                                                               | Y                                          |                                       |
| 25.            | Device                summary: CPU, memory utilization, free memory, buffer                failure                                                                                                             | Y                                          |                                       |
| 26.            | Electronically                capture all configurations, archive, restore if required. For Cisco                routers/switches = Cisco works or NCM tool                                                    | Y                                          |                                       |
| 27.            | Equipment                - configuration, software, hardware changes                                                                                                                                           | Y                                          |                                       |
| 28.            | Evaluate                various broadcast oriented protocols like NETBIOS, NETBEUI & IPXSAP                and recommend for optimization.                                                                 | Y                                          |                                       |
| 29.            | Event                handling                                                                                                                                                                                  | Y                                          |                                       |
| 30.            | Approve                appropriate change control processes                                                                                                                                                    |                                       | Y                                          |
| 31.            | Failure                analysis of the product.                                                                                                                                                                | Y                                          |                                       |
| 32.            | Fault                monitoring                                                                                                                                                                                | Y                                          |                                       |
| 33.            | For                all vendor management aspects (contracts/licensing/procurement/technical/                billing issues) - Refer to Vendor Management Section                                               | ** **Y                                |                                       |
| 34.            | For                all work requests & trouble tickets perform appropriate & timely                updates, including escalations                                                                      | Y                                          |                                       |
| 35.            | Identification,                isolation and rectification of response time problems                                                                                                                           | Y                                          |                                       |
| 36.            | Identify                degradation or performance overload prior to failure to enable proactive                management                                                                                     | Y                                          |                                       |
| 37.            | Identify                port failures and the affected users and devices                                                                                                                                       | Y                                          |                                       |
| 38.            | Identify                potential point of failures and critical segments                                                                                                                                      | Y                                          |                                       |
| 39.            | In-depth                analysis and performance rating of each component of the                network                                                                                                        | Y                                          |                                       |
| 40.            | Intelligent                tagging of events based on severity                                                                                                                                                 | Y                                          |                                       |
| 41.            | Intelligent                threshold setting                                                                                                                                                                   | Y                                          |                                       |
| 42.            | Inter                VLAN traffic analysis                                                                                                                                                                     | Y                                          |                                       |
| 43.            | Inventory                management                                                                                                                                                                            | Y                                          |                                       |
| 44.            | IP                address design and implementation                                                                                                                                                            | Y                                          |                                       |
| 45.            | IP                address schema review and management                                                                                                                                                         | Y                                          |                                       |
| 46.            | Issue                automatic alerts to degradation as well as to failures                                                                                                                                    | Y                                          |                                       |
| 47.            | Liaison                with Telco/vendors/OEMs for outage/ problem resolution                                                                                                                                  |  Y                                    |                                       |
| 48.            | Link                management                                                                                                                                                                                 | Y                                          |                                       |
| 49.            | Link                monitoring                                                                                                                                                                                 | Y                                          |                                       |
| 50.            | Maintain                configuration backup of switches, routers                                                                                                                                              | Y                                          |                                       |
| 51.            | Maintain                the properties of ports, modules, devices, VLANs                                                                                                                                       | Y                                          |                                       |
| 52.            | Maintain                tools for remote management of LAN HW and SW as required to maintain                capacity; utilization & availability, i.e.. Cisco Works; Vital Net;                HPOV Etc    | Y                                          |                                       |
| 53.            | Maintaining                the lease lines for high availability.                                                                                                                                              | Y                                          |                                       |
| 54.            | Managing                internet access service                                                                                                                                                                | Y                                          |                                       |
| 55.            | Measure                and monitors critical network parameters                                                                                                                                                | Y                                          |                                       |
| 56.            | Monitor                availability                                                                                                                                                                            | Y                                          |                                       |
| 57.            | Monitor                device performance                                                                                                                                                                      | Y                                          |                                       |
| 58.            | Monitor                port performance                                                                                                                                                                        | Y                                          |                                       |
| 59.            | Monitoring                of critical switch ports                                                                                                                                                             | Y                                          |                                       |
| 60.            | Monitoring                trend data, application response time and application                distribution                                                                                                    | Y                                          |                                       |
| 61.            | Network                monitoring and alerting                                                                                                                                                                 | Y                                          |                                       |
| 62.            | Performance                management                                                                                                                                                                          | Y                                          |                                       |
| 63.            | Physical                plant cabling changes - interior and exterior                                                                                                                                          |  Y                                    |                                       |
| 64.            | PING,                SNMP traps and syslog to identify failures on the network                                                                                                                                 | Y                                          |                                       |
| 65.            | Priorities                network events based on their impact on business                                                                                                                                     | Y                                          |                                       |
| 66.            | Proactive                fault detection and management                                                                                                                                                        | Y                                          |                                       |
| 67.            | Problem                location identification                                                                                                                                                                 | Y                                          |                                       |
| 68.            | Problem                prioritization based on business impact                                                                                                                                                 | Y                                          |                                       |
| 69.            | Protocol                Analysis, monitoring and fine tuning                                                                                                                                                   | Y                                          |                                       |
| 70.            | Protocol                wise utilization and reporting                                                                                                                                                         | Y                                          |                                       |
| 71.            | Provide                layer 2 views and intelligence on LAN                                                                                                                                                   | Y                                          |                                       |
| 72.            | Provide                on-call Support                                                                                                                                                                         | Y                                          |                                       |
| 73.            | Provide                reports for use in analyzing network utilization and capacity planning                over time                                                                                         | Y                                          |                                       |
| 74.            | Approve                changes to circuits (increase/ decrease)                                                                                                                                                |                                       | Y                                          |
| 75.            | Approve                Supplier Recommendations on Network Design Optimization                                                                                                                                 |                                       | Y                                          |
| 76.            | Repair                / replace equipment.                                                                                                                                                                     | Y                                     |                                       |
| 77.            | Review                and implementation of spanning tree to build redundancy in                network                                                                                                        | Y                                          |                                       |
| 78.            | Review                and testing of backup devices                                                                                                                                                            | Y                                          |                                       |
| 79.            | Review                of buffer size and over subscription issues                                                                                                                                              | Y                                          |                                       |
| 80.            | Review                of forwarding and ARP Tables                                                                                                                                                             | Y                                          |                                       |
| 81.            | Review                of routing policies                                                                                                                                                                      | Y                                          |                                       |
| 82.            | Review                of routing policies and fine-tuning for efficient use of network                resources                                                                                                | Y                                          |                                       |
| 83.            | Review                of VLAN Policies                                                                                                                                                                         | Y                                          |                                       |
| 84.            | Scalable,                high performance SNMP event collection, filtering, and correlation                engine                                                                                              | Y                                          |                                       |
| **85.**        |                                                                                                                                                                                                           |                                       |                                       |
| 86.            | Analyze                data link redundancy and backup plan                                                                                                                                                    | Y                                          |                                       |
| 87.            | Analyze                network infrastructure, backup strategy and historical NMS                data                                                                                                          | Y                                          |                                       |
| 88.            | Analyze                Traffic Pattern and determination of local traffic                                                                                                                                      | Y                                          |                                       |
| 89.            | Threshold                Definition                                                                                                                                                                            | Y                                          |                                       |
| 90.            | Threshold                violation alerts through mail, pager and SMS                                                                                                                                          | Y                                          |                                       |
| 91.            | Timely                and successful implementation of Lease Lines.                                                                                                                                            | Y                                          |                                       |
| 92.            | Track                hardware and software faults                                                                                                                                                              | Y                                          |                                       |
| 93.            | Track                severity of problems: moderate, and severe                                                                                                                                                | Y                                          |                                       |
| 94.            | Traffic                monitoring and analysis including port utilization on                routers                                                                                                            | Y                                          |                                       |
| 95.            | Trouble                ticket generation and tracking through resolution                                                                                                                                       | Y                                          |                                       |
| 96.            | Vendor                independent technology to indicate performance of particular network                component using parameters like collision, latency, packet loss and                reduced bandwidth | Y                                          |                                       |
| 97.            | VLAN                configuration & fine-tuning                                                                                                                                                            | Y                                          |                                       |
| 98.            | WAN                Lab testing of Apps                                                                                                                                                                         | Y                                          |                                       |
| 99.            | Moves,                Adds, Changes and Deletes                                                                                                                                                                | Y                                          |                                       |
| **100.**       | **Change                Management**                                                                                                                                                                           |                                       |                                       |
| 101.           | Initiate                change request                                                                                                                                                                         | Y                                          |                                       |
| 102.           | Approve                change request                                                                                                                                                                          |                                       | Y                                          |
| 103.           | Implement                change                                                                                                                                                                                | Y                                          |                                       |
| 104.           | Verify                change ticket                                                                                                                                                                            | Y                                          |                                       |
| 105.           | Close                change ticket                                                                                                                                                                             | Y                                          |                                       |
| 106.           | Intentionally                blank.                                                                                                                                                                            |                                       |                                       |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Description      of Service**
**:**

**Roles      and Responsibilities:**

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Description      of Service:**

**Roles      and Responsibilities:**

|  **No.**  | **Messaging                Support - Lotus Notes / Domino**                                        | **Supplier**                                       | **Hercules****Responsibility** |
|----------------|----------------------------------------------------------------------------------------------------|----------------------------------------------------|--------------------------------|
| **1.**    | **Administrative                Task**                                                             |                                               |                           |
| 2.        | Creation/modification/deletion                of ACL Groups                                        | Y                                                  |                           |
| 3.        | Creation/modification/deletion                of entries in address book                           | Y                                                  |                           |
| 4.        | Server                ID creation                                                                  | Y                                                  |                           |
| 5.        | Cross                certification                                                                 | Y                                                  |                           |
| 6.        | Certifier                and domain documents                                                      | Y                                                  |                           |
| 7.        | Pass                through users configuration/maintaining/support                                | Y                                                  |                           |
| 8.        | Cluster                management configuring/maintaining                                          | Y                                                  |                           |
| 9.        | Connection                documents support for application database                               | Y                                                  |                           |
| 10.       | Connection                documents support for Lotus systems database                             | Y                                                  |                           |
| 11.       | Lotus                vendor call interaction initiative & coordination                         | Y                                                  |                           |
| 12.       | Third                party vendor management                                                       | Y                                                  |                           |
| 13.       | Support/maintaining/troubleshooting                                                                | Y                                                  |                           |
| 14.       | Domino                directory monitoring                                                         | Y                                                  |                           |
| 15.       | Domino                directory maintenance                                                        | Y                                                  |                           |
| 16.       | Directory                assistance maintenance and monitoring                                     | Y                                                  |                           |
| 17.       | Log                maintenance (Certlog.nsf, Admin4.nsf)                                           | Y                                                  |                           |
| 18.       | Log                recovery (.nsf files)                                                           | Y                                                  |                           |
| 19.       | Monitoring/Maintenance                for Lotus native routing infrastructure                      | Y                                                  |                           |
| 20.       | Troubleshooting                for Lotus native routing infra                                      | Y                                                  |                           |
| 21.       | Setting/monitoring/maintenance                for Lotus SMTP routing infra                         | Y                                                  |                           |
| 22.       | Troubleshooting                problems with Lotus SMTP routing infra                              | Y                                                  |                           |
| **23.**   | **Database                maintenance**                                                            |                                               |                           |
| 24.       | Monitor                stats DB for server statistics                                              | Y                                                  |                           |
| 25.       | Monitor                / recover corrupt admin request DB                                          | Y                                                  |                           |
| 26.       | Recover                corrupt statistics report / events                                          | Y                                                  |                           |
| 27.       | Recover                corrupt address / directory DB ( names.nsf)                                 | Y                                                  |                           |
| 28.       | Recover                corrupt catalogue                                                           | Y                                                  |                           |
| 29.       | Recover                corrupt system databases                                                    | Y                                                  |                           |
| **30.**   | **Domino                Server - Backend Activities**                                              |                                               |                           |
| 31.       | Weekly/monthly                reporting on server health and server status                         | Y                                                  |                           |
| 32.       | Domino                performance and capacity tuning                                              | Y                                                  |                           |
| 33.       | Backup                validation and verification through test database                            | Y                                                  |                           |
| 34.       | Backup                /restoration process                                                         | Y                                                  |                           |
| 35.       | Determine                backup strategy for new Domino servers                                    | Y                                                  |                           |
| 36.       | Monitoring                backup reports and issuing high alarm                                    | Y                                                  |                           |
| 37.       | Building                of Lotus Domino server                                                     | Y                                                  |                           |
| 38.       | Monitoring                and managing the Domino server                                           | Y                                                  |                           |
| 39.       | Resolve                / recover Domino server crash                                               | Y                                                  |                           |
| 40.       | Connection                documents creation                                                       | Y                                                  |                           |
| 41.       | Creation                of replicas on to the new server from Standard server                      | Y                                                  |                           |
| 42.       | Domino                monitoring - whether running or not                                          | Y                                                  |                           |
| 43.       | Domino                monitoring - All tasks are working                                           | Y                                                  |                           |
| 44.       | Domino                monitoring - CPU utilization                                                 | Y                                                  |                           |
| 45.       | Domino                monitoring - Disk utilization                                                | Y                                                  |                           |
| 46.       | Monthly                maintenance - soft boot for Domino and OS                                   | Y                                                  |                           |
| 47.       | Monthly                maintenance- run DB utilities(compact, fixup, etc)                          | Y                                                  |                           |
| 48.       | Monthly                maintenance- delete logs                                                    | Y                                                  |                           |
| 49.       | Monthly                maintenance - error message                                                 | Y                                                  |                           |
| 50.       | Monthly                maintenance - Check the status of the Domino tasks                          | Y                                                  |                           |
| 51.       | Listing                of critical patches introduced by Lotus/IBM                                 | Y                                                  |                           |
| 52.       | Requisitions                for the approval of these patches                                      | Y                                                  |                           |
| 53.       | Testing                of the critical patches with existing Domino release                        | Y                                                  |                           |
| 54.       | Implementation                of the patches                                                       | Y                                                  |                           |
| 55.       | Recreation                of the user                                                              | Y                                                  |                           |
| 56.       | Deletion                of the Notes account from the server                                       | Y                                                  |                           |
| 57.       | HTTP                password support                                                               | Y                                                  |                           |
| 58.       | Changes                in the common name of the user                                              | Y                                                  |                           |
| 59.       | Users                OU changes                                                                    | Y                                                  |                           |
| 60.       | Support                to the corrupted public keys issues                                         | Y                                                  |                           |
| 61.       | Support                for the mismatch of the public keys                                         | Y                                                  |                           |
| 62.       | Re-certification                of the Notes ID                                                    | Y                                                  |                           |
| 63.       | User                ID creation, as per user ID creation process                                   | Y                                                  |                           |
| 64.       | Person                document creation for the Web clients                                        | Y                                                  |                           |
| **65.**   | **Domino**                                                                                         |                                               |                           |
| 66.       |                                                                                               |                                               |                           |
| 67.       | Software                release                                                                    | Y                                                  |                           |
| 68.       | Replication                topology - mail and application, changes or restructure                 | Y                                                  |                           |
| 69.       | LDAP                integration with Lotus Domino                                                  | Y                                                  |                           |
| 70.       | Management                of the security guidelines                                               | Y                                                  |                           |
| 71.       | Maintain                the logging levels and standards                                           | Y                                                  |                           |
| 72.       | Auditing                the server logs, Data Base logs                                            | Y                                                  |                           |
| 73.       | Auditing                the Domino server                                                          | Y                                                  |                           |
| 74.       |                                                                                               |                                               |                           |
| 75.       | Test                the DR Plan                                                                    | Y                                                  |                           |
| 76.       | Evaluation                of Domino tools (performance / monitoring tools)                         | Y                                                  |                           |
| 77.       | Recommend                " New tools/Upgrades/Add-on"                                              | Y                                                  |                           |
| 78.       | Implementation                of approved recommendation and evaluation                            | Y                                                  |                           |
| **79.**   | **Lotus                Domino Application Environment**                                            |                                               |                           |
| 80.       | Creation                and maintenance of the resource DB - restrictions also                     | Y                                                  |                           |
| 81.       | Support                developers facing issues related to Domino server                           | Y                                                  |                           |
| 82.       | Creation                of DB from built in templates like discussion DB, team                room | Y                                                  |                           |
| 83.       | Signing                the databases during deployment in production environment                   | Y                                                  |                           |
| 84.       | Moving                database from the development to production servers                          | Y                                                  |                           |
| 85.       | Signing                the database for moving it to the production environment                    | Y                                                  |                           |
| 86.       | Create                copies / replicas after approval                                             | Y                                                  |                           |
| 87.       | Restoration                of the application from the backup                                      | Y                                                  |                           |
| 88.       | Restoration                of the entire database                                                  | Y                                                  |                           |
| 89.       | Creation                of the mail groups                                                         | Y                                                  |                           |
| 90.       | Internet                addressing for persons and mail groups                                     | Y                                                  |                           |
| 91.       | Working                with Administrator for the ACL access                                       | Y                                                  |                           |
| 92.       | Running                database utilities on database                                              | Y                                                  |                           |
| 93.       | Troubleshooting                the server response in case of delays                               | Y                                                  |                           |
| 94.       | Resolve                replication issues                                                          | Y                                                  |                           |
| **95.**   | **Anti                Virus**                                                                      |                                               |                           |
| 96.       | Installation                and configuration of the anti virus                                    | Y                                                  |                           |
| 97.       | Check                anti virus log of mail server                                                 | Y                                                  |                           |
| 98.       | Update                anti virus Dat file                                                          | Y                                                  |                           |
| 99.       | Check                anti virus quarantine on demand scanning                                      | Y                                                  |                           |
| 100.      | Support                cleanup in case of E mail routing problems                                  | Y                                                  |                           |
| **101.**  | **Black                Berry**                                                                     |                                               |                           |
| 102.      | Installation                configuration of BES                                                   | Y                                                  |                           |
| 103.      | Enterprise                activation of BB devices                                                 | Y                                                  |                           |
| 104.      | Assist                customer with synchronization Issues                                         | Y                                                  |                           |
| 105.      | Administrative                - upgrades and patches responsibilities for BES server               | Y                                                  |                           |
| 106.      | Add                remove black berry owners from the BES server                                   | Y                                                  |                           |
| 107.      | Mentor                training application                                                         | Y                                                  |                           |
| 108.      | Support                the base mentor training application                                        | Y                                                  |                           |
| 109.      | Training                to HelpDesk on this application                                            | Y                                                  |                           |
| **110.**  | **Notes                Client issues**                                                             | Y                                                  |                           |
| 111.      | Properly                configured Person document                                                 | Y                (Performed by Supplier Help Desk) |                           |
| 112.      | Sametime                Connect client connectivity issues                                         | Y                (Performed by Supplier Help Desk) |                           |
| 113.      | Resolve                corrupt Inbox issues                                                        | Y                (Performed by Supplier Help Desk) |                           |
| 114.      | Overall                Notes client support                                                        | Y                (Performed by Supplier Help Desk) |                           |
| 115.      | Retrieve                backup Notes IDs and passwords                                             | Y                                                  |                           |
| **116.**  | **Change                Management**                                                               |                                               |                           |
| 117.      | Initiate                change request                                                             | Y                                                  |                           |
| 118.      | Approve                change request                                                              |                                               | Y                              |
| 119.      | Implement                change                                                                    | Y                                                  |                           |
| 120.      | Verify                change ticket                                                                | Y                                                  |                           |
| 121.      | Close                change ticket                                                                 | Y                                                  |                           |
| 122.      | Intentionally                blank.                                                                |                                               |                           |

**Description      of Service: **

**Roles      & Responsibilities:**

|          | **Systems                Database Services**                                                                                                                       | **Supplier** | **Hercules** |
|---------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| **1.**   | **Database                Monitoring**                                                                                                                             |         |         |
| 2.       | Proactive                monitoring of the database                                                                                                                | Y            |         |
| 3.       | Up/down                - database & listener whenever required                                                                                                 | Y            |         |
| 4.       | Free                space - check if all objects still can grow                                                                                                    | Y            |         |
| 5.       | Check                log file error -alerts                                                                                                                        | Y            |         |
| 6.       | Check                transaction log/ archive redo log growth - free space                                                                                         | Y            |         |
| 7.       | Check                for database corruptions                                                                                                                      | Y            |         |
| 8.       | Check                database security - file permissions, internal db security                                                                                    | Y            |         |
| 9.       | Detection                of console related events                                                                                                                 | Y            |         |
| 10.      | Prompt                addressing of console events                                                                                                                 | Y            |         |
| 11.      | Define                requirements for remote control monitoring, backup/recovery and                maintenance tools                                             | Y            |         |
| 12.      | Procure                remote control monitoring tools                                                                                                             |         | Y            |
| 13.      | Install                and configure remote control monitoring tools                                                                                               | Y            |         |
| 14.      | Monitoring                of critical services/processes (defined)                                                                                                 | Y            |         |
| 15.      | Monitor                database resource utilization.                                                                                                              | Y            |         |
| 16.      | Report                database resource utilization                                                                                                                | Y            |         |
| 17.      | Database                specific monitoring of available disk for DB servers                                                                                       | Y            |         |
| 18.      | Monitor                database specific backup of DB servers (exports,                archiving)                                                                  | Y            |         |
| **19.**  | **Storage                Management**                                                                                                                              |         |         |
| 20.      | Create                and manage data files, table spaces (and related OS level activities,                see                server management)                   | Y            |         |
| 21.      | Perform                database storage capacity management                                                                                                        | Y            |         |
| 22.      | Online                & offline defragmentation                                                                                                                | Y            |         |
| 23.      | Internal                database space management                                                                                                                  | Y            |         |
| 24.      | Reorganize                specific database objects, tables space                                                                                                  | Y            |         |
| **25.**  | **Backup                Management**                                                                                                                               |         |         |
| 26.      | Define                & provide database related backup and recovery strategy and                procedures                                                    | Y            |         |
| 27.      | Install                and configure database related backup/recovery tools (agents & plugins                , on top of typical Server backup/Recovery tools) | Y            |         |
| 28.      | Maintain                & update/upgrade specific database backup/recovery tools (on top of                typical server backup/recovery tools)               | Y            |         |
| 29.      | Create/configure/Execute                Database backup (incl. Regular exports) jobs                                                                               | Y            |         |
| 30.      | Make                sure the availability of tape backups necessary to meet the operational                requirement (DB requirements on top of server backup)   | Y            |         |
| 31.      | Change                tape backups as per operational schedule (DB requirements on top                of server                     backup)                        | Y            |         |
| 32.      | Monitor                daily database backups, exports, archiving.                                                                                                 | Y            |         |
| **33.**  | **Database                Rebuild/Restore**                                                                                                                        |         |         |
| 34.      | Execute                restore/recovery requests (caused by DB crash or failure or at customer                request due to user error)                           | Y            |         |
| **35.**  | **Check                application related batch jobs**                                                                                                            |         |         |
| 36.      | Job                scheduling and monitoring                                                                                                                       | Y            |         |
| **37.**  | **Maintenance                & Housekeeping**                                                                                                                  |         |         |
| 38.      | Maintain                database components (databases, instances, listeners, monitoring,                agents)                                                   | Y            |         |
| 39.      | Define/maintain                housekeeping jobs (log files, trace files, audit logs,…)                                                                      | Y            |         |
| 40.      | Maintain                database object statistics (if required - optimizer)                                                                                       | Y            |         |
| 41.      | Reorganize                table spaces or specific objects                                                                                                         | Y            |         |
| 42.      | Maintain                the backbone infrastructure for database address resolution, database                monitoring                                            | Y            |         |
| **43.**  | **Security                management**                                                                                                                             |         |         |
| 44.      | Determine                the necessary database software security patching baseline                                                                                | Y            |         |
| 45.      | Intentionally                blank.                                                                                                                                |         |         |
| 46.      | Install                patches on databases                                                                                                                        | Y            |         |
| 47.      | Verify                patch installation, keep evidence of installation                                                                                            | Y            |         |
| 48.      | Monitor                database security logs                                                                                                                      | Y            |         |
| 49.      | Maintain                database system accounts (power users, not end users)                                                                                      | Y            |         |
| 50.      | Maintain                database specific admin users/passwords                                                                                                    | Y            |         |
| **51.**  | **Release                Management**                                                                                                                              |         |         |
| 52.      | Agree                with internal or external customers on new releases for                databases                                                              |         |  Y      |
| 53.      | Procure                licenses for necessary applications and system software                                                                                     |         | Y            |
| 54.      | Test                new releases for database instances                                                                                                            | Y            |         |
| 55.      | Prepare                installation documentation for database release upgrades                                                                                    | Y            |         |
| 56.      | Prepare                planning for release upgrades for individual database                instances.                                                             | Y            |         |
| 57.      | Execute                database upgrades (installation and configuration)                                                                                          | Y            |         |
| 58.      | Building                and configuration new databases                                                                                                            | Y            |         |
| **59.**  | **Configuration                Management**                                                                                                                        |         |         |
| 60.      | Identify                necessary database software upgrades and fixes                                                                                             | Y            |         |
| 61.      | Create                database instance documentation                                                                                                              | Y            |         |
| 62.      | Maintain                application system documentation                                                                                                           | Y            |         |
| **63.**  | **Performance,                Capacity & Availability Management**                                                                                             |         |         |
| 64.      | Agreement                on database management Service Levels                                                                                                     | Y            |         |
| 65.      | Agreement                on database management metrics and service levels                                                                                         | Y            |         |
| 66.      | Define                Database management capacity, performance and availability                reporting                                                          | Y            |         |
| 67.      | Monitor                capacity trends.                                                                                                                            | Y            |         |
| 68.      | Establish                database management capacity, performance and availability                reporting                                                       | Y            |         |
| 69.      | Create                and maintain reports for database management Service Levels                reporting                                                         | Y            |         |
| 70.      | Communicate                database management Service Levels                                                                                                      | Y            |         |
| 71.      | Database                instance tuning                                                                                                                            | Y            |         |
| 72.      | Setup                of new database instances (dedicated or shared)                                                                                               | Y            |         |
| 73.      | Procure                database software and maintenance                                                                                                           |         | Y            |
| 74.      | Installation                of database software (system tables)                                                                                                   | Y            |         |
| 75.      | Creation                and configuration of the database instance                                                                                                 | Y            |         |
| 76.      | Setup                basic database security administration                                                                                                        | Y            |         |
| 77.      | Building                and configuration new servers required for database                management                                                              | Y            |         |
| 78.      | Business                continuity management                                                                                                                      |         |         |
| 79.      | Work                internally on business continuity plan within Hercules                                                                                         |         | Y       |
| 80.      | Perform                database restore test as per operational schedule                                                                                           | Y            |         |
| 81.      | Rebuild                the database in case of disaster                                                                                                            | Y            |         |
| **82.**  | **Change                Management**                                                                                                                               | Y            |         |
| 83.      | Initiate                change request                                                                                                                             | Y            |         |
| 84.      | Approve                change request                                                                                                                              |         | Y            |
| 85.      | Implement                change                                                                                                                                    | Y            |         |
| 86.      | Verify                change ticket                                                                                                                                | Y            |         |
| 87.      | Close                change ticket                                                                                                                                 | Y            |         |
| 88.      | Intentionally                blank.                                                                                                                                |         |         |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Roles      & Responsibilities:**

| **No**     | **Security**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | **Responsibility** |
|------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------|
| **Vendor** | **Hercules**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
|       | **USER                ACCESS**                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |               |   |
| 1.    | For                all platforms, confirm access authorization to Hercules data in accordance                with the current security access policies. Add or user IDs, passwords                and                profiles as requested, check for segregation of duty issues where                appropriate and provide a documented audit trail for all                changes.                                                                                                         | Y                  |   |
| 2.    | Disable                and delete user accounts on a timely basis.                                                                                                                                                                                                                                                                                                                                                                                                                             | Y                  |   |
| 3.    | Monitor                systems for misuse and unauthorized access. Log security violations                and                promptly provide Hercules with written reports of logged information                security breaches discovered by or made known to Supplier. Review                the                severity of violations with Hercules. Develop and implement procedures                and                activities to deter subsequent violations as appropriate.        | Y                  |   |
| 4.    | Create                and maintain user access rights via group rules, end user profiles,                where                applicable.                                                                                                                                                                                                                                                                                                                                                      | Y                  |   |
| 5.    | Maintain                physical access controls to computer room facilities.                                                                                                                                                                                                                                                                                                                                                                                                                  |               | Y |
| 6.    | Administer                user access to files located on the servers.                                                                                                                                                                                                                                                                                                                                                                                                                         | Y                  |   |
| 7.    | Assign                and delete directories, where applicable.                                                                                                                                                                                                                                                                                                                                                                                                                                | Y                  |   |
| 8.    | Upon                Hercules’s request, provide user reports needed to evaluate licenses,                access rights, etc. (such as a list of authorized users at Hercules                Service Locations designated by Hercules, including the level of                access                granted to each such user.)                                                                                                                                                            | Y                  |   |
| 9.    | Provide                a centralized user administrative process that enables administration                of                all platforms by any security administrator.                                                                                                                                                                                                                                                                                                                     | Y                  |   |
| 10.   | Periodically                prepare and review security reports ensuring that authorized users                are                able to access the system, and promptly report to Hercules management                any                breaches of security; events that may indicate security violations;                or                attempts to gain unauthorized access to computers, information systems,                or                data resident on information resources. | Y                  |   |
| 11.   | Maintain                a complete IT security administration guide and supporting procedures                for                all information security provisioning tasks.                                                                                                                                                                                                                                                                                                                   | Y                  |   |
|       | **SYSTEM                SECURITY**                                                                                                                                                                                                                                                                                                                                                                                                                                                             |               |   |
| 12.   | Provide                high-level security requirements.                                                                                                                                                                                                                                                                                                                                                                                                                                       |               | Y |
| 13.   | Identify,                in consultation with Hercules, IT security risks (exposure), and                recommend                procedures to minimize them. When approved by Hercules, implement                such                procedures.                                                                                                                                                                                                                                             | Y                  |   |
| 14.   | Maintain                access controls and configuration which secure individual access                to                applications, server equipment, server software, and the data network,                where applicable.                                                                                                                                                                                                                                                              | Y                  |   |
| 15.   | Provide                routine intrusion detection/prevention monitoring and reporting (e.g.                those threats that are detected on the Internet-facing systems).                Using the                tools provided by Hercules.                                                                                                                                                                                                                                               | Y                  |   |
| 16.   | Provide                vulnerability scanning on key systems on a regular basis, including                workflow capability to track remediation and trends. This will be                done                using the existing tool provided by Hercules.                                                                                                                                                                                                                                   | Y                  |   |
| 17.   | Provide                independent periodic security assessments such as external penetration                testing, including no-knowledge tests.                                                                                                                                                                                                                                                                                                                                            |               | Y |
| 18.   | Maintain                and provision capabilities such as anti-virus, anti-SPAM and any                other                forms of software to detect and disable malware on servers and PCs;                provide user support as required.                                                                                                                                                                                                                                              | Y                  |   |
| 19.   | Administer                and manage all firewalls, console servers, proxy servers, site blocking                and content filtering systems                                                                                                                                                                                                                                                                                                                                                 | Y                  |   |
| 20.   | Administer                and manage all forms of remote access to Hercules Systems.                                                                                                                                                                                                                                                                                                                                                                                                           | Y                  |   |
| 21.   | Test                patches and perform patching on all systems once approved. Specifically                perform emergency patching as part of a security incident in an expedited                mode                                                                                                                                                                                                                                                                                       | Y                  |   |
| 22.   | Management                of WebMail servers and associated software for web-based email                                                                                                                                                                                                                                                                                                                                                                                                       | Y                  |   |
| 23.   | Ensure                that system media are protected from unauthorized access misuse or                corruption, and that media no longer required are disposed off securely                and safely.                                                                                                                                                                                                                                                                                     | Y                  |   |
|       | **SECURITY                MANAGEMENT**                                                                                                                                                                                                                                                                                                                                                                                                                                                         |               |   |
| 24.   | In                consultation with Hercules, identify, security risks (exposure),                including                but not limited to software vulnerabilities, physical and procedural                vulnerabilities. Recommend procedures to minimize risk and implement                such                procedures when approved by Hercules.                                                                                                                                   | Y                  |   |
| 25.   | Maintain                an audit trail of all IT security operational activities using existing                Hercules Tools.                                                                                                                                                                                                                                                                                                                                                                 | Y                  |   |
| 26.   | Conduct                SOX control testing; evaluate and report security compliance; maintain                appropriate documentation                                                                                                                                                                                                                                                                                                                                                         | Y                  | Y |
| 27.   | Provide                a security awareness program which includes but is not limited to                awareness campaigns, maintaining and communicating security-related                procedures or self-help guidelines for security-related tasks. Update                and                maintain information in a well-known and accessible location, such                as a                web site on the Hercules network.                                                     | Y                  | Y |
| 28.   | Ensure                mechanisms are in place to meet with Hercules security personnel                to ensure                services are in line with existing policies and adaptable to meet                requirements in ongoing security strategic initiatives.                                                                                                                                                                                                                        | Y                  | Y |
| 29.   | Provide                Hercules with recommendations for security improvement based on security                best practices from other clients as well as within                industry.                                                                                                                                                                                                                                                                                                    | Y                  |   |
| 30.   | Prepare                ad-hoc and periodic reports, including management dashboards, which                show                Hercules security status, such as relevant threats, etc.                                                                                                                                                                                                                                                                                                         | Y                  |   |
| 31.   | Provide                appropriate expertise to perform incident response and investigation,                including forensic analysis and provide relevant information in a                confidential manner as directed.                                                                                                                                                                                                                                                                  | Y                  |   |
| 32.   | Maintain                an audit trail of all security operational activities using existing                Hercules tools.                                                                                                                                                                                                                                                                                                                                                                    | Y                  |   |
| 33.   | Provide                resources and data to support internal and external audits using                existing                Hercules Tools.                                                                                                                                                                                                                                                                                                                                                 | Y                  |   |
| 34.   | Conduct                security remediation activities resulting from audits or security                incidents as directed by Hercules.                                                                                                                                                                                                                                                                                                                                                     | Y                  |   |
| 35.   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |               |   |
| 36.   | Ensure                all areas within Hercules and the provider organization are regularly                reviewed to ensure compliance with security policy, standards and                procedures.                                                                                                                                                                                                                                                                                        | Y                  | Y |
| 37.   | Ensure                duties and areas of responsibility are separated to reduce opportunities                for misuse.                                                                                                                                                                                                                                                                                                                                                                      | Y                  | Y |
| 38.   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |               |   |
| 39.   | Process                Security exception requests in a timely manner.                                                                                                                                                                                                                                                                                                                                                                                                                         | Y                  |   |
| 40.   | Account                lockout management                                                                                                                                                                                                                                                                                                                                                                                                                                                      | Y                  |   |
| 41.   | Group                management and security alternations                                                                                                                                                                                                                                                                                                                                                                                                                                      | Y                  |   |
| 42.   | Provide                security mgmt. (incl. user access mgmt) for all servers                                                                                                                                                                                                                                                                                                                                                                                                                 | Y                  |   |
| 43.   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |               |   |
| 44.   | Adding                or Removing server security policies                                                                                                                                                                                                                                                                                                                                                                                                                                     | Y                  |   |
| 45.   | Troubleshooting                server security issues                                                                                                                                                                                                                                                                                                                                                                                                                                          | Y                  |   |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|          | **Disaster                Recovery / BCP**                                                                                                                                 | **Supplier** | **Hercules** |
|---------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| **1.**   | **Planning                Activities**                                                                                                                                     |         |         |
| 2.       | Identification                of systems, network, connectivity to be protected with Recover Time                Objective (Joint responsibility of Hercules and Supplier) |         | Y            |
| 3.       | Identification                of data to be protected along with required Recovery                Priority                                                                 |         | Y            |
| 4.       | Protection                methodology including advanced recovery technologies                                                                                             | Y            |         |
| 5.       | Resource                identification (both from Customer & Supplier) and                allocation                                                                   | Y            |         |
| 6.       | Business                Impact Analysis and requirements                                                                                                                   |         | Y            |
| 7.       |                                                                                                                                                                       |         |         |
| 8.       | Overall                management of DR contract for enterprise data center.                                                                                               |         | Y            |
| 9.       | Implement                infrastructure and application architecture to meet business resumption                service tier requirements.                                 | Y            |         |
| 10.      | Review                and revise DR plan components of technology                                                                                                          | Y            |         |
| 11.      | Review                and revise overall DR program (Including Communications and business                testing components).                                             |         | Y            |
| 12.      | Approve                DR plan components                                                                                                                                  |         | Y            |
| 13.      | Schedule                annual testing and define scope                                                                                                                    |         | Y            |
| **14.**  | **Rehearsal                Activities**                                                                                                                                    |         |         |
| 15.      | Understand                disaster recovery roles and responsibilities.                                                                                                    | Y            |         |
| 16.      | Develop,                maintain and update the plan as scheduled.                                                                                                         | Y            |         |
| 17.      | Participate                in Business Continuity Plan testing as required                                                                                                 | Y            |         |
| 18.      | Develop                drill plan in conjunction with Customer requirement                                                                                                 | Y            |         |
| 19.      | Assist                in building up systems and applications on Windows / Unix / DB /                Storage                                                              | Y            |         |
| 20.      | Install                and configure application related backup/recovery agents, add-ons,                plug                ins                                           | Y            |         |
| 21.      | Testing                backup and recovery procedures thoroughly                                                                                                           | Y            |         |
| 22.      | Assist                executing activities in drill plan                                                                                                                   | Y            |         |
| 23.      | Monitor                and approve the overall recovery process                                                                                                            |         | Y            |
| 24.      | Generate                results; find out bugs/ gap in DR Plan performance.                                                                                                | Y            |         |
| 25.      | Assisting                in identifying root cause and possible remedy for failures in system                performance                                                   | Y            |         |
| 26.      | Document                all the test results for future reference.                                                                                                         | Y            |         |
| 27.      | Train                Hercules employees to be prepared for emergencies and                rehearsals                                                                       |         | Y            |
| **28.**  | **At                the time of Disaster**                                                                                                                                 |         |         |
| 29.      | Providing                management with a comprehensive understanding of the total effort                required                for recovery                             | Y            |         |
| 30.      | Request                disaster declaration (incident management)                                                                                                          | Y            |         |
| 31.      | Approve                disaster declaration                                                                                                                                |         | Y            |
| 32.      | Coordinate                with vendors and suppliers in restoring, repairing, or replacing                salvageable hardware and equipment.                              | Y            | Y       |
| 33.      | Facilitate                effective co-ordination of recovery tasks                                                                                                        | Y            |  Y      |
| 34.      | Restore                operating systems, applications, and network software from backup                medium.                                                            | Y            |         |
| 35.      | Initialize                new tapes as needed in the recovery process.                                                                                                     | Y            |         |
| 36.      | Conduct                backups at the off-site location.                                                                                                                   | Y            |         |
| 37.      | Test                and verify operating systems, applications, and network                software.                                                                       | Y            |         |
| 38.      | Modify                the LAN configuration to meet the alternative site                configuration.                                                                     | Y            |         |
| 39.      | Ensure                that restoration occurs within the planned critical time frames                                                                                      | Y            |         |
| 40.      | Identify                the reasons for disaster and find corresponding remedial                action                                                                     | Y            |  Y      |
| 41.      | Document                the learning’s                                                                                                                               | Y            |         |
| 42.      | Employee                communications                                                                                                                                     |         | Y            |
| 43.      | Intentionally                blank.                                                                                                                                        |         |         |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|  **No.** | **Vendor                Management**                                                                                                                                                                                                           | **Supplier                Responsibility** | **Hercules                Responsibility** |
|---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------|--------------------------------------------|
| 1.       | Provide                technical requirements/ inputs/ technical SOW on vendor contracts                ( new/                renewals) and project plan / schedules                                                                           | Y                                          |                                       |
| 2.       | Manage                negotiation of contract and financial terms                                                                                                                                                                              |                                       | Y                                          |
| 3.       | Develop                and track service level and performance terms in the                contract                                                                                                                                            | Y                                          |                                       |
| 4.       | Technical                evaluation of different vendors on basis of mutually agreed IT                parameters.                                                                                                                             | Y                                          | Y                                          |
| 5.       | Establishing                Vendor Contract                                                                                                                                                                                                    |                                       | Y                                          |
| 6.       | Selection                of vendors including negotiation                                                                                                                                                                                      |                                       | Y                                          |
| 7.       | Signing                and closure of contracts                                                                                                                                                                                                |                                       | Y                                          |
| 8.       | Liaison                with vendors on technical and timing aspects of the delivery of                services                                                                                                                                 | Y                                          |                                       |
| 9.       | Contract                renewals - hardware, software, services etc.                                                                                                                                                                           |                                       | Y                                          |
| 10.      | Contract                review for justification of business need                                                                                                                                                                              |                                       | Y                                          |
| 11.      | Validation/                acceptance of services/ products provided by vendors                                                                                                                                                                | Y                                          |                                       |
| 12.      | Payment                of vendors                                                                                                                                                                                                              |                                       | Y                                          |
| 13.      | Log                and track the trouble ticket until closure.                                                                                                                                                                                 | Y                                          |                                       |
| 14.      | Event                escalation to higher level in case the problem is not resolved within                pre-defined period.                                                                                                                  | Y                                          |                                       |
| 15.      | Service                Levels tracking and reporting of Vendors contracted by                Hercules                                                                                                                                          | Y                                          |                                       |
| 16.      | Escalate                to Hercules on non - conformity of support vendors                                                                                                                                                                     | Y                                          |                                       |
| 17.      | Providing                initial base-line information to Supplier                                                                                                                                                                             |                                       | Y                                          |
| 18.      | Monitor                license usage for Infrastructure application, tools and OS on best                effort                basis in absence of tools( subject to availability of tools provided                by                Hercules) | Y                                          |                                       |
| 19.      | Obtain                licenses                                                                                                                                                                                                                 |                                       | Y                                          |
| 20.      | Deployment                of new licenses and processing of desktop license requests                                                                                                                                                           | Y                                          |                                       |
| 21.      | Tracking                the spares level for re-order                                                                                                                                                                                          | Y                                          |                                       |
| 22.      | Recommend                re-order levels                                                                                                                                                                                                       | Y                                          |                                       |
| 23.      | Providing                status reports on spares                                                                                                                                                                                              | Y                                          |                                       |
| 24.      | Procurement                of spares                                                                                                                                                                                                           | Y                                          | Y                                          |
| 25.      | Intentionally                blank.                                                                                                                                                                                                            |                                       |                                       |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **No**                                                                                                                                                                                                                                                                                                                                                                                                         | **SAP                Basis Engineering and Support**                                                                                                                                                        | **Responsibility** |
|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------|
| **Vendor**                                                                                                                                                                                                                                                                                                                                                                                                     | **Hercules**                                                                                                                                                                                                |
| **Support                of high availability landscapes for SAP R3, SAP BW, SAP PLM, SAP                Solution                Manager, SAP Enterprise Portal, SAP Web Application Server, IXOS,                EDI,                TaxWare, BSI TaxFactory, DataPass, SAP Business Connector, SAP Router,                Adobe Jetforms, TopCall, Object Manager, Maestro, Redwood, OV                SPI** |
| 1                                                                                                                                                                                                                                                                                                                                                                                                              | Intentionally                blank.                                                                                                                                                                         |               |   |
| 2                                                                                                                                                                                                                                                                                                                                                                                                              | Intentionally                blank.                                                                                                                                                                         |               |   |
| 3                                                                                                                                                                                                                                                                                                                                                                                                              | Establish                Boundary conditions for:a.                Availability requirementsb.                Functionalityb.                Budgets                                                        | Y                  |   |
| 4                                                                                                                                                                                                                                                                                                                                                                                                              | Intentionally                blank.                                                                                                                                                                         |               |   |
| 5                                                                                                                                                                                                                                                                                                                                                                                                              | Intentionally                blank.                                                                                                                                                                         |               |   |
| 6                                                                                                                                                                                                                                                                                                                                                                                                              | Intentionally                blank.                                                                                                                                                                         |               |   |
| 7                                                                                                                                                                                                                                                                                                                                                                                                              | Provide                documentation for Implementation team                                                                                                                                                | Y                  |   |
| **Build,                Test & Administer High Availability                Landscapes**                                                                                                                                                                                                                                                                                                                    |
| 8                                                                                                                                                                                                                                                                                                                                                                                                              | Develop                prototype of High Availability Landscape in Test                conditions                                                                                                           | Y                  |   |
| 9                                                                                                                                                                                                                                                                                                                                                                                                              | Perform                Detailed Testing & Gap analysis based on load balancing, functionality                etc                                                                                        | Y                  |   |
| 10                                                                                                                                                                                                                                                                                                                                                                                                             | Validate                success criteria                                                                                                                                                                    | Y                  |   |
| 11                                                                                                                                                                                                                                                                                                                                                                                                             | Execute                Build of High Availability Landscape in conjunction with relevant                Infrastructure & Application teams                                                              | Y                  |   |
| 12                                                                                                                                                                                                                                                                                                                                                                                                             | Update                documentation for support by relevant Infrastructure & Application                teams                                                                                           | Y                  |   |
| **SAP                Basis & Upgrade & Migration Strategy**                                                                                                                                                                                                                                                                                                                                            |
| 13                                                                                                                                                                                                                                                                                                                                                                                                             | Align                Upgrade & Migration path with Functional teams                                                                                                                                     | Y                  |   |
| 14                                                                                                                                                                                                                                                                                                                                                                                                             | Define                Basis Maintenance & Support Strategies                                                                                                                                            | Y                  |   |
| 15                                                                                                                                                                                                                                                                                                                                                                                                             | Evaluate                & Identify Tools/Processes for implementation of                strategies                                                                                                      | Y                  |   |
| 16                                                                                                                                                                                                                                                                                                                                                                                                             | Execute                Upgrade & Maintenance Strategies                                                                                                                                                 | Y                  |   |
| **Standards/Processes**                                                                                                                                                                                                                                                                                                                                                                                        |
| 17                                                                                                                                                                                                                                                                                                                                                                                                             | Keep                documentation accurate and updated                                                                                                                                                      | Y                  |   |
| 18                                                                                                                                                                                                                                                                                                                                                                                                             | Recommend                improvements in processes/standards                                                                                                                                                | Y                  |   |
| **Applications                - Infrastructure Alignment**                                                                                                                                                                                                                                                                                                                                                     |
| 19                                                                                                                                                                                                                                                                                                                                                                                                             | Evaluate                technical requirements for applications (SAP add-ons and interfaces)                for                alignment with Infrastructure Services technical                architecture | Y                  |   |
| **Service                Level Management**                                                                                                                                                                                                                                                                                                                                                                    |
| 20                                                                                                                                                                                                                                                                                                                                                                                                             | Define                Baseline requirements based on statistical data for SLM in conjunction                with SAP technical & functional teams                                                       | Y                  |   |
| 21                                                                                                                                                                                                                                                                                                                                                                                                             | Define                Parameters for measurement (Turnaround time, availability                etc)                                                                                                         | Y                  |   |
| 22                                                                                                                                                                                                                                                                                                                                                                                                             | Benchmark                proposed Service Levels against industry standards                                                                                                                                 | Y                  |   |
| 23                                                                                                                                                                                                                                                                                                                                                                                                             | Develop                detailed Service Level Frameworks along with measurement                criteria                                                                                                     | Y                  |   |
| 25                                                                                                                                                                                                                                                                                                                                                                                                             | Set                Service Level Objectives against defined parameters & monitor for                compliance                                                                                          | Y                  |   |
| 26                                                                                                                                                                                                                                                                                                                                                                                                             | Formalize                Service Levels and plan and implement Continuous Improvement                Strategies                                                                                             | Y                  |   |
| **SAP                R/3 Failover Environment**                                                                                                                                                                                                                                                                                                                                                                |
| 27                                                                                                                                                                                                                                                                                                                                                                                                             | Create                & Backup Cluster Lock Disk Information                                                                                                                                            | Y                  |   |
| 28                                                                                                                                                                                                                                                                                                                                                                                                             | Configure                HP XP 1024 arrays                                                                                                                                                                  | Y                  |   |
| 29                                                                                                                                                                                                                                                                                                                                                                                                             | Configure                Cluster environment for SAP R/3 tools                                                                                                                                              | Y                  |   |
| 30                                                                                                                                                                                                                                                                                                                                                                                                             | Configure                failover package and distribute                                                                                                                                                    | Y                  |   |
| 31                                                                                                                                                                                                                                                                                                                                                                                                             | Ensure                SAP Kernel Configuration consistency                                                                                                                                                  | Y                  |   |
| 32                                                                                                                                                                                                                                                                                                                                                                                                             | Setup                Monitoring hardware                                                                                                                                                                    | Y                  |   |
| 33                                                                                                                                                                                                                                                                                                                                                                                                             | Manage                Running cluster on an ongoing basis                                                                                                                                                   | Y                  |   |
| **Assess                & Review**                                                                                                                                                                                                                                                                                                                                                                         |
| 34                                                                                                                                                                                                                                                                                                                                                                                                             | Perform                proactive analysis of expected changes in hardware & software                environment                                                                                         | Y                  |   |
| 35                                                                                                                                                                                                                                                                                                                                                                                                             | Changes                in Hardware/Platforms/versions on existing SAP & bolt on environment                & performance                                                                            | Y                  |   |
| 36                                                                                                                                                                                                                                                                                                                                                                                                             | Changes                in Software/Platforms/versions on existing environment &                performance                                                                                              | Y                  |   |
| 37                                                                                                                                                                                                                                                                                                                                                                                                             | Assesse                Partitioning technologies, upgrades etc.                                                                                                                                             | Y                  |   |
| 38                                                                                                                                                                                                                                                                                                                                                                                                             | Prepare                Business Case                                                                                                                                                                        | Y                  |   |
| 39                                                                                                                                                                                                                                                                                                                                                                                                             | Prepare                Appropriation requests                                                                                                                                                               | Y                  |   |
| **IXOS                Management**                                                                                                                                                                                                                                                                                                                                                                             |
| 40                                                                                                                                                                                                                                                                                                                                                                                                             | Manage                IXOS archiving infrastructure - Optical libraries, interfaces                etc                                                                                                      | Y                  |   |
| 41                                                                                                                                                                                                                                                                                                                                                                                                             | Monitor                & troubleshoot key interfaces/media etc                                                                                                                                          | Y                  |   |
|  42                                                                                                                                                                                                                                                                                                                                                                                                       | Manage                IXOS cleint & server software                                                                                                                                                     | Y                  |   |
|  43                                                                                                                                                                                                                                                                                                                                                                                                       | Perform                related upgrades, releases etc                                                                                                                                                       | Y                  |   |
| **SAP                Document Archiving**                                                                                                                                                                                                                                                                                                                                                                      |
| 44                                                                                                                                                                                                                                                                                                                                                                                                             | Identify                Retention requirements, data to be archived etc                                                                                                                                     | Y                  |   |
| 45                                                                                                                                                                                                                                                                                                                                                                                                             | Schedule                extracts using SAP functionality                                                                                                                                                    | Y                  |   |
| 46                                                                                                                                                                                                                                                                                                                                                                                                             | Execute                Batch Jobs/Extracts based on predefined schedules                                                                                                                                    | Y                  |   |
| 47                                                                                                                                                                                                                                                                                                                                                                                                             | Monitor                & Restart/Reschedule failed jobs extracts                                                                                                                                        | Y                  |   |
| 48                                                                                                                                                                                                                                                                                                                                                                                                             | Verify                SAP extracts                                                                                                                                                                          | Y                  |   |
| 49                                                                                                                                                                                                                                                                                                                                                                                                             | Archive                to IXOS                                                                                                                                                                              | Y                  |   |
| 50                                                                                                                                                                                                                                                                                                                                                                                                             | Delete                archives from SAP                                                                                                                                                                     | Y                  |   |
| 51                                                                                                                                                                                                                                                                                                                                                                                                             | Identify                opportunities to archive additional data to IXOS                                                                                                                                    | Y                  |   |
| **SAP                GUI Release Upgrades**                                                                                                                                                                                                                                                                                                                                                                    |
| 52                                                                                                                                                                                                                                                                                                                                                                                                             | Intentionally                blank.                                                                                                                                                                         |               |   |
| 53                                                                                                                                                                                                                                                                                                                                                                                                             | Test                new releases for application , application components, required tooling                ,                high availability components, …                                           | Y                  |   |
| 54                                                                                                                                                                                                                                                                                                                                                                                                             | Prepare                installation documentation for release upgrades                                                                                                                                      | Y                  |   |
| 55                                                                                                                                                                                                                                                                                                                                                                                                             | Prepare                planning for release upgrades for individual application instances,                components, tools,…                                                                         | Y                  |   |
| 56                                                                                                                                                                                                                                                                                                                                                                                                             | Execute                software upgrades (installation and configuration, generating evidence,                Qualification documents,..)                                                                   | Y                  |   |
| **Patching                & Support Pack Management**                                                                                                                                                                                                                                                                                                                                                      |
| 57                                                                                                                                                                                                                                                                                                                                                                                                             | Reviewing                the support packs in detail for any issues whenever support pack                upgrade                is planned                                                                  | Y                  |   |
| 58                                                                                                                                                                                                                                                                                                                                                                                                             | Test                Support Packs                                                                                                                                                                           | Y                  |   |
| 59                                                                                                                                                                                                                                                                                                                                                                                                             | Coordinate                the support pack upgrade process                                                                                                                                                  | Y                  |   |
| 60                                                                                                                                                                                                                                                                                                                                                                                                             | Apply                support pack in SAP landscape as per the sequence                specified                                                                                                             | Y                  |   |
| 61                                                                                                                                                                                                                                                                                                                                                                                                             | Coordinate                with SAP in case of bugs with support pack                                                                                                                                        | Y                  |   |
| 62                                                                                                                                                                                                                                                                                                                                                                                                             | Review                Patches for SAP Bolt Ons and perform Testing                                                                                                                                          | Y                  |   |
| 63                                                                                                                                                                                                                                                                                                                                                                                                             | Implemented                Tested patches                                                                                                                                                                   | Y                  |   |
| 64                                                                                                                                                                                                                                                                                                                                                                                                             | Perform                rollbacks if necessary                                                                                                                                                               | Y                  |   |
| **Business                Copy using HP ExSID**                                                                                                                                                                                                                                                                                                                                                                |
| 65                                                                                                                                                                                                                                                                                                                                                                                                             | Assess                Requirements for Business/System Copies                                                                                                                                               | Y                  |   |
| 66                                                                                                                                                                                                                                                                                                                                                                                                             | Define                Schedules for Copies to test/consolidation environment                                                                                                                                | Y                  |   |
| 67                                                                                                                                                                                                                                                                                                                                                                                                             | Execute                physical copies as per schedule                                                                                                                                                      | Y                  |   |
| 68                                                                                                                                                                                                                                                                                                                                                                                                             | Perform                necessary post copy activities                                                                                                                                                       | Y                  |   |
| **Performance                Management**                                                                                                                                                                                                                                                                                                                                                                      |
| 69                                                                                                                                                                                                                                                                                                                                                                                                             | Build                & Configure SAP Monitoring Infrastructure                                                                                                                                          | Y                  |   |
| 70                                                                                                                                                                                                                                                                                                                                                                                                             | Support                & Administer on an ongoing basis                                                                                                                                                 | Y                  |   |
| 71                                                                                                                                                                                                                                                                                                                                                                                                             | EarlyWatch                & GoLive checks                                                                                                                                                               | Y                  |   |
| 72                                                                                                                                                                                                                                                                                                                                                                                                             | Performance                Tuning based on Recommendations from Unix/Data teams and EarlyWatch/GoLive                checks                                                                                 | Y                  |   |
| 73                                                                                                                                                                                                                                                                                                                                                                                                             | Recommend                Application Changes to Functional teams                                                                                                                                            | Y                  |   |
| **Disaster                Recovery**                                                                                                                                                                                                                                                                                                                                                                           |
| 74                                                                                                                                                                                                                                                                                                                                                                                                             | Intentionally                blank.                                                                                                                                                                         |               |   |
| 75                                                                                                                                                                                                                                                                                                                                                                                                             | Define                RPO/RTO requirements                                                                                                                                                                  | Y                  |   |
| 76                                                                                                                                                                                                                                                                                                                                                                                                             | Define                DR plan and testing schedules                                                                                                                                                         | Y                  |   |
| 77                                                                                                                                                                                                                                                                                                                                                                                                             | Define                Application Configuration & Infrastructure required to meet RPO/RTO                objectives                                                                                     | Y                  |   |
| 78                                                                                                                                                                                                                                                                                                                                                                                                             | Execute                DR test drills as per schedule                                                                                                                                                       | Y                  |   |
| **Basis                Kernel Upgrades**                                                                                                                                                                                                                                                                                                                                                                       |
| 79                                                                                                                                                                                                                                                                                                                                                                                                             | Identify                & Baseline current Kernel versions                                                                                                                                              | Y                  |   |
| 80                                                                                                                                                                                                                                                                                                                                                                                                             | Identify                & assess requirement for upgrade                                                                                                                                                | Y                  |   |
| 81                                                                                                                                                                                                                                                                                                                                                                                                             | Implement                Upgrade on Dev & QA environments                                                                                                                                               | Y                  |   |
| 82                                                                                                                                                                                                                                                                                                                                                                                                             | Schedule                and execute Kernel upgrade                                                                                                                                                          | Y                  |   |
| **Transport                Management**                                                                                                                                                                                                                                                                                                                                                                        |
| 83                                                                                                                                                                                                                                                                                                                                                                                                             | Design                Transport Management strategy                                                                                                                                                         | Y                  |   |
| 84                                                                                                                                                                                                                                                                                                                                                                                                             | Manage                & Execute Transport requests                                                                                                                                                      | Y                  |   |
| 85                                                                                                                                                                                                                                                                                                                                                                                                             | Establish                Transport routes                                                                                                                                                                   | Y                  |   |
| 86                                                                                                                                                                                                                                                                                                                                                                                                             | Clearing                old data from transport direct                                                                                                                                                      | Y                  |   |
| 87                                                                                                                                                                                                                                                                                                                                                                                                             | Intentionally                blank.                                                                                                                                                                         |               |   |
| **Internal                Controls**                                                                                                                                                                                                                                                                                                                                                                           |
| 89                                                                                                                                                                                                                                                                                                                                                                                                             | Implement                and monitor internal controls for SAP systems. Accountable for internal                and external system audits.                                                                 | Y                  |   |
| **Appropriation                Requests**                                                                                                                                                                                                                                                                                                                                                                      |
| 90                                                                                                                                                                                                                                                                                                                                                                                                             | Initiate                appropriation request and procurement process as required.                                                                                                                          | Y                  |   |
| **Backup                & Restores**                                                                                                                                                                                                                                                                                                                                                                       |
| 91                                                                                                                                                                                                                                                                                                                                                                                                             | Establish                requirements & schedules for Backups                                                                                                                                           |               | Y  |
| 92                                                                                                                                                                                                                                                                                                                                                                                                             | Execute                Backups in conjunction with Data Center Operations team                                                                                                                              | Y                  |   |
| 93                                                                                                                                                                                                                                                                                                                                                                                                             | Restore                data/file systems in conjunction with Backup team                                                                                                                                    | Y                  |   |
| **CATT**                                                                                                                                                                                                                                                                                                                                                                                                  |
| 94                                                                                                                                                                                                                                                                                                                                                                                                             | CATT                Tool Management                                                                                                                                                                         | Y                  |   |
| 95                                                                                                                                                                                                                                                                                                                                                                                                             | Intentionally                blank.                                                                                                                                                                         |               |
|  **Application                and Operations Tier II Support**                                                                                                                                                                                                                                                                                                                                            |
|  96                                                                                                                                                                                                                                                                                                                                                                                                       | 24x7x365                SAP Basis On Site/Call Support                                                                                                                                                      | Y                  |   |
|  97                                                                                                                                                                                                                                                                                                                                                                                                       | Execute                and Coordinate SAP Restores                                                                                                                                                          | Y                  |   |
|  98                                                                                                                                                                                                                                                                                                                                                                                                       | Perform                Basis PSP Buffer Tuning                                                                                                                                                              | Y                  |   |
|  99                                                                                                                                                                                                                                                                                                                                                                                                       | Perform                Basis Workload performance tuning                                                                                                                                                    | Y                  |   |
|  100                                                                                                                                                                                                                                                                                                                                                                                                      | Monitor                and Interpret HP Openview                                                                                                                                                            | Y                  |   |
|  101                                                                                                                                                                                                                                                                                                                                                                                                      | Monitor                and Interpret View System Logs                                                                                                                                                       | Y                  |   |
|  102                                                                                                                                                                                                                                                                                                                                                                                                      | Monitor                and Interpret Short Dumps                                                                                                                                                            | Y                  |   |
|  103                                                                                                                                                                                                                                                                                                                                                                                                      | Monitor                and Interpret System Wide Processes                                                                                                                                                  | Y                  |   |
|  104                                                                                                                                                                                                                                                                                                                                                                                                      | Monitor                and Interpret Activity of Users                                                                                                                                                      | Y                  |   |
|  105                                                                                                                                                                                                                                                                                                                                                                                                      | Monitor                and Interpret Batch Input                                                                                                                                                            | Y                  |   |
|  106                                                                                                                                                                                                                                                                                                                                                                                                      | Monitor                and Interpret File Systems                                                                                                                                                           | Y                  |   |
|  107                                                                                                                                                                                                                                                                                                                                                                                                      | Provide                Second Level Support for Printers                                                                                                                                                    | Y                  |   |
|  108                                                                                                                                                                                                                                                                                                                                                                                                      | Provide                Second Level Support for Job Scheduling                                                                                                                                              | Y                  |   |
|  109                                                                                                                                                                                                                                                                                                                                                                                                      | Provide                Second Level Support for CTS Transporting/Object Manager                                                                                                                             | Y                  |   |
|  110                                                                                                                                                                                                                                                                                                                                                                                                      | Provide                Second Level Support for SAP OSS/Portal support                                                                                                                                      | Y                  |   |
|  111                                                                                                                                                                                                                                                                                                                                                                                                      | Lifecycle                Maintenance IMACD SAP Instances                                                                                                                                                    | Y                  |   |
|  112                                                                                                                                                                                                                                                                                                                                                                                                      | Lifecycle                Maintenance IMACD SAP Interfaces: Bolt Ons - PI, D&B,                Languages                                                                                                 | Y                  |   |
|  113                                                                                                                                                                                                                                                                                                                                                                                                      | Lifecycle                Maintenance IMACD SAP Interfaces: Object Manager                                                                                                                                   | Y                  |   |
|  114                                                                                                                                                                                                                                                                                                                                                                                                      | Lifecycle                Maintenance IMACD SAP Interfaces: Taxware                                                                                                                                          | Y                  |   |
|  115                                                                                                                                                                                                                                                                                                                                                                                                      | Lifecycle                Maintenance IMACD SAP Interfaces: Kaba Benzing - ETIME                                                                                                                             | Y                  |   |
|  116                                                                                                                                                                                                                                                                                                                                                                                                      | Lifecycle                Maintenance IMACD SAP Interfaces: Lisa/Mimi                                                                                                                                        | Y                  |   |
|  117                                                                                                                                                                                                                                                                                                                                                                                                      | Lifecycle                Maintenance IMACD SAP Interfaces: Gentran                                                                                                                                          | Y                  |   |
|  118                                                                                                                                                                                                                                                                                                                                                                                                      | Lifecycle                Maintenance IMACD SAP Interfaces: BSI TaxFactory                                                                                                                                   | Y                  |   |
|  119                                                                                                                                                                                                                                                                                                                                                                                                      | Execute                and Coordinate Client Exports/Imports/Deletes                                                                                                                                        | Y                  |   |
|  120                                                                                                                                                                                                                                                                                                                                                                                                      | Configure                and Tune SAP: Load Balancing                                                                                                                                                       | Y                  |   |
|  121                                                                                                                                                                                                                                                                                                                                                                                                      | Configure                and Tune SAP:CTS/Workbench                                                                                                                                                         | Y                  |   |
|  122                                                                                                                                                                                                                                                                                                                                                                                                      | Configure                and Tune SAP:Remote Function Call                                                                                                                                                  | Y                  |   |
|  123                                                                                                                                                                                                                                                                                                                                                                                                      | Configure                and Tune SAP:Operation Modes                                                                                                                                                       | Y                  |   |
|  124                                                                                                                                                                                                                                                                                                                                                                                                      | Configure                and Tune SAP:Logon Groups                                                                                                                                                          | Y                  |   |
|  125                                                                                                                                                                                                                                                                                                                                                                                                      | Configure                and Tune SAP:Client Configuration                                                                                                                                                  | Y                  |   |
|  126                                                                                                                                                                                                                                                                                                                                                                                                      | Configure                and Tune SAP:Workflow                                                                                                                                                              | Y                  |   |
|  127                                                                                                                                                                                                                                                                                                                                                                                                      | Configure                and Tune SAP:Profle parameters                                                                                                                                                     | Y                  |   |
|  128                                                                                                                                                                                                                                                                                                                                                                                                      | Prepare                SAP GUI for Client Deployment                                                                                                                                                        | Y                  |   |
|  129                                                                                                                                                                                                                                                                                                                                                                                                      | Tier                II Support Infrastructure Software Application(s)                                                                                                                                       | Y                  |   |
| **SAP                BASIS Security**                                                                                                                                                                                                                                                                                                                                                                          |
| 130                                                                                                                                                                                                                                                                                                                                                                                                            | Support                design and implementation of SAP Security in R/3, BW/BI,                                                                                                                             | Y                  |   |
| 131                                                                                                                                                                                                                                                                                                                                                                                                            | User                Management                                                                                                                                                                              | Y                  |   |
| 132                                                                                                                                                                                                                                                                                                                                                                                                            | Roles                and Profile Management                                                                                                                                                                 | Y                  |   |
| 133a                                                                                                                                                                                                                                                                                                                                                                                                           | End                user assistance and support for profile assignment, content and                management                                                                                                | Y                  |   |
| 133                                                                                                                                                                                                                                                                                                                                                                                                            | Intentionally                blank.                                                                                                                                                                         |               |   |
| 134                                                                                                                                                                                                                                                                                                                                                                                                            | Monitor,                identify SOD issues and appropriate notifications                                                                                                                                   | Y                  |   |
| 135                                                                                                                                                                                                                                                                                                                                                                                                            | Maintain                VIRSA Compliance Calibrator tool                                                                                                                                                    | Y                  |   |
| 136                                                                                                                                                                                                                                                                                                                                                                                                            | SAP                License Reports                                                                                                                                                                          | Y                  |   |
| 137                                                                                                                                                                                                                                                                                                                                                                                                            | Intentionally                blank.                                                                                                                                                                         |               |   |
| 138                                                                                                                                                                                                                                                                                                                                                                                                            | SAP                Security tasks Process documentation                                                                                                                                                     | Y                  |   |
| 139                                                                                                                                                                                                                                                                                                                                                                                                            | Intentionally                blank.                                                                                                                                                                         |               |   |
| 140                                                                                                                                                                                                                                                                                                                                                                                                            | Intentionally                blank.                                                                                                                                                                         |               |   |
| 141                                                                                                                                                                                                                                                                                                                                                                                                            | Transport                Management                                                                                                                                                                         | Y                  |   |
| 142                                                                                                                                                                                                                                                                                                                                                                                                            | Master                Records and roles assignment through Computer Aided Testing Tool                Script                                                                                                | Y                  |   |
| 143                                                                                                                                                                                                                                                                                                                                                                                                            | Intentionally                blank.                                                                                                                                                                         |               |   |
| 144                                                                                                                                                                                                                                                                                                                                                                                                            | License                Administration Workbench                                                                                                                                                             | Y                  |   |
| 145                                                                                                                                                                                                                                                                                                                                                                                                            | SOX                Audit related reporting                                                                                                                                                                  | Y                  |   |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Description      of Service**

**Roles      and Responsibilities:**

|  **No**  | **Architecture                Services**                                                                                                                                                                                                                                                                                                               | **Supplier** | **Hercules** |
|---------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------|--------------|
| 1.       | Provide                subject matter expertise on an as-needed basis for projects as they                are                defined and approved. This expertise will require a range of knowledge                including: applications, networking, security, data management                etc.                                                  | Y            |         |
| 2.       | Maintain                and update roadmap documentation for key Hercules technologies for                use in                planning.                                                                                                                                                                                                              | Y            |         |
| 3.       | Provide                blueprint documentation outlining the configuration and implementation                of                new or upgraded technologies as they are introduced at                Hercules.                                                                                                                                         | Y            |         |
| 4.       | Provide                support to implementation teams as new or updated technologies are                introduced at Hercules.                                                                                                                                                                                                                       | Y            |         |
| 5.       | Provide                requirements and high level direction for an enterprise network                architecture including: WAN services, LAN services, Internet access                service and remote access services.                                                                                                                           |         | Y       |
| 6.       | Provide                subject matter expertise to develop, document and maintain an enterprise                network architecture including: WAN services, LAN services, Internet                access service, remote access services                                                                                                              | Y            |         |
| 7.       | Approve                the final architecture design for an enterprise network architecture                including: WAN services, LAN services, Internet access service and                remote                access services.                                                                                                                    |         | Y       |
| 8.       | Provide                requirements and high level direction for a standard local area network                architecture including: switching, DNS, DHCP, IP infrastructure,                Wi-Fi and                network availability.                                                                                                           |         | Y            |
| 9.       | Provide                subject matter expertise to develop, document and maintain a standard                local area network architecture including: switching, DNS, DHCP,                IP                infrastructure, Wi-Fi and network availability                                                                                           | Y            |         |
| 10.      | Approve                the final architecture design for a standard local area network                architecture including: switching, DNS, DHCP, IP infrastructure,                Wi-FI and                network availability.                                                                                                                   |         | Y            |
| 11.      | Provide                requirements and high level direction for an enterprise telephony                architecture including: VoIP Call Manager clusters, Voicemail services,                softphone access, voice/data integration and cost                optimization.                                                                          |         | Y            |
| 12.      | Intentionally                Blank                                                                                                                                                                                                                                                                                                                     |         |         |
| 13.      | Approve                the final architecture design for an enterprise telephony architecture                including: VoIP Call Manager clusters, Voicemail services, softphone                access, voice/data integration and cost optimization.                                                                                                 |         | Y            |
| 14.      | Provide                requirements and high level direction for an SAP landscape architecture                that supports standard SAP ERP applications including: SAP R3, SAP                BW, SAP                PLM, SAP Solution Manager, SAP WebAS and other key components of                the MySAP                ERP family.            |         |  Y      |
| 15.      | Provide                subject matter expertise to develop, document and maintain an SAP                landscape acrchitecture that supports standard SAP ERP applications                including: SAP R3, SAP BW, SAP PLM, SAP Solution Manager, SAP WebAS                and                other key components of the MySAP ERP family.         | Y            |         |
| 16.      | Approve                the final architecture design for an SAP landscape that supports                standard                SAP ERP applications including: SAP R3, SAP BW, SAP PLM, SAP Solution                Manager, SAP WebAS and other key components of the MySAP ERP                family.                                                |         | Y       |
| 17.      | Provide                requirements and high level direction for a storage architecture                including: SAN services, NAS services and off-line tape backup                services.                                                                                                                                                         |         | Y       |
| 18.      | Provide                subject matter expertise to develop, document and maintain a storage                architecture including: SAN services, NAS services and off-line tape                backup services.                                                                                                                                        | Y            |         |
| 19.      | Approve                the final architecture design for an enterprise network architecture                including: SAN services, NAS services and off-line tape backup                services.                                                                                                                                                     |         | Y       |
| 20.      | Provide                requirements and high level direction for a messaging and collaboration                architecture including: email, instant messaging and electronic web                meetings.                                                                                                                                             |         | Y       |
| 21.      | Provide                subject matter expertise to develop, document and maintain a messaging                and                collaboration architecture including: email, instant messaging and                electronic web meetings.                                                                                                             | Y            |         |
| 22.      | Approve                the final architecture design for a messaging and collaboration                architecture including: email, instant messaging and electronic web                meetings.                                                                                                                                                     |         |  Y      |
| 23.      | Provide                requirements and high level direction for a standard Wintel server                architecture including: servers, OS, and VM technologies.                                                                                                                                                                                     |         |  Y      |
| 24.      | Provide                subject matter expertise to develop, document and maintain a standard                Wintel server architecture including: servers, OS and VM                technologies.                                                                                                                                                      | Y            |         |
| 25.      | Approve                the final architecture design for a standard Wintel server architecture                including: servers, OS and VM technologies.                                                                                                                                                                                              |         | Y       |
| **26.**  | Provide                requirements and high level direction for a Disaster Recovery architecture                that meets DR/BC requirements including: Servers, applications,                telecommunications etc.                                                                                                                                |         | Y       |
| 27.      | Provide                subject matter expertise to develop, document and maintain Disaster                Recovery architecture that meets DR/BC requirements                                                                                                                                                                                          | Y            |         |
| 28.      | Approve                the final architecture design for a Disaster Recovery architecture                that                meets DR/BC requirements                                                                                                                                                                                                  |         |  Y      |
| 29.      | Provide                requirements and high level direction for a Security architecture                including: Directory services, data network security, remote access,                server and application security.                                                                                                                           |         |  Y      |
| 30.      | Provide                subject matter expertise to develop, document and maintain a Security                architecture including: Directory services, data network security,                remote                access, server and application security.                                                                                           | Y            |         |
| **31.**  | Approve                the final architecture design for a Security architecture including                directory services, data network security, remote access, server                and                application security.                                                                                                                     |         |  Y      |
| 32.      | Provide                requirements and high level direction for a web-based portal architecture                including: SAP Enterprise Portal, development tools for the platform,                and                supporting infrastructure.                                                                                                     |         | Y            |
| 33.      | Intentionally                Blank                                                                                                                                                                                                                                                                                                                     |         |         |
| **34.**  | Approve                the final architecture design for a web-based portal architecture                including: SAP Enterprise Portal, development tools for the platform,                and                supporting infrastructure..                                                                                                            |         | Y            |
| **35.**  | Provide                requirements and high level direction for a system patching and management                architecture including: servers and telecom equipment.                                                                                                                                                                                |         | Y            |
| **36.**  | Provide                subject matter expertise to develop, document and maintain a system                patching and management architecture including: servers and telecom                equipment.                                                                                                                                                | Y            |         |
| **37.**  | Approve                the final architecture design for a system patching and management                architecture including: servers and telecom equipment.                                                                                                                                                                                        |         | Y            |
| 38.      | Provide                requirements and high level direction for an application architecture                including: integration technologies, application management tools                and                development tool standards.                                                                                                            |         | Y            |
| 39.      | Intentionally                Blank                                                                                                                                                                                                                                                                                                                     |         |         |
| 40.      | Approve                the final architecture for an application architecture including:                integration technologies, application management tools and development                tool standards.                                                                                                                                          |         | Y            |
| 41.      | Defining                patch administration policies                                                                                                                                                                                                                                                                                                  |         | Y            |
| 42.      | Architect                & design high availability server landscapes for SAP R3, SAP BW, SAP                PLM, SAP Netweaver, Architect                & design high availability server landscapes for SAP extensions (e.g.                Adobe, Redwood, Maestro, IXOS, Taxware, BSI, Jetform, Top Call, Object                Manager). |         | Y            |

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**THIS      EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT      REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY      WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Hercules**

**Schedule      G**

**Service      Levels Methodology**

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**THIS            EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT            REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED            SEPARATELY            WITH THE SECURITIES AND EXCHANGE            COMMISSION.**

**SCHEDULE      G**

**SERVICE      LEVELS METHODOLOGY**

**TABLE      OF CONTENTS**

**1.****GENERAL**

**2.****ATTACHMENTS**

**3.****REPORTING,      INVESTIGATION AND CORRECTION**

**4.****NOTICE      REQUIREMENTS FOR ADDITIONS, DELETIONS AND      MODIFICATIONS**

**5.****SERVICE      LEVEL CREDITS**

**6.****EARNBACK**

**7.****ADDITIONS      AND DELETIONS OF PERFORMANCE CATEGORIES**

**8.****ADDITIONS      AND DELETIONS OF SERVICE LEVELS**

**9.****CRITICAL      DELIVERABLES - AFTER EFFECTIVE DATE**

**10.****COMMENCEMENT      OF OBLIGATIONS**

**11.****COOPERATION**

**12.****CONTINUOUS      IMPROVEMENT - SERVICE LEVELS**

**13.****IMPROVEMENT      PLAN FOR KEY MEASUREMENTS**

**14.****MEASURING      TOOLS**

**15.****TIMES**

**16.****SINGLE      INCIDENT/MULTIPLE DEFAULTS**

**17.****EXCEPTIONS**

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**THIS            EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT            REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED            SEPARATELY            WITH THE SECURITIES AND EXCHANGE COMMISSION.**

| **1.  ** | **GENERAL** |
|--------------------|-------------|

**Schedule      G**
**Agreement**

| **2.  ** | **ATTACHMENT** |
|--------------------|----------------|

**Schedule      G**

**Attachment      G.1**
**Attachment      G.1**

| **3.  ** | **REPORTING,                INVESTIGATION AND                CORRECTION** |
|--------------------|---------------------------------------------------------------------------|

**Attachment      G.1**
**Attachment      G.1**

| 1.   | Promptly                initiating problem investigations, including Root Cause Analyses                conducted                in accordance with the Agreement; |
|----------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2.   | Promptly                reporting problems to Hercules in accordance with the escalation                process                set forth in the Policy and Procedures                Manual; |
|----------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3.   | Using                all commercially reasonable efforts to correct problems and to begin                meeting or restoring Service Levels as soon as                practicable; |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 4.   | Advising                Hercules of the root cause of problems and the status of remedial                efforts                being undertaken with respect to such                problems; |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 5.   | Providing                reasonable evidence to Hercules that the causes of such problems                have been                or will be corrected; and |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 6.   | Making                written recommendations to Hercules for improvement in                procedures. |
|----------------|---------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

| **4.  ** | **NOTICE                REQUIREMENTS FOR ADDITIONS, DELETIONS AND                MODIFICATIONS** |
|--------------------|--------------------------------------------------------------------------------------------------|

| 1.   | New                Performance Categories or additions or deletions to Performance Categories                as permitted under Section 7; |
|----------------|--------------------------------------------------------------------------------------------------------------------------------------------|

| 2.   | Additions,                deletions or modifications to Service Levels (which include Critical                Service Levels and Key Measurements) as expressly permitted under                Sections                7 or 8; |
|----------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3.   | Movement                of Critical Service Levels to Key Measurements and Key Measurements                to                Critical Service Levels; |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------|

| 4.   | Modifications                to Service Level Credit Allocation Percentages for any Critical Service                Levels; or |
|----------------|--------------------------------------------------------------------------------------------------------------------------------|

| 5.   | Modifications                to Allocation of Pool Percentage for Performance                Categories. |
|----------------|----------------------------------------------------------------------------------------------------------|

| **5.  ** | **SERVICE                LEVEL CREDITS** |
|--------------------|------------------------------------------|

| **1.  ** | **Attachment                G.1**                sets forth the information required to calculate the Service Level                Credits                Supplier shall pay to Hercules (or apply against monthly Charges)                in the                event of a Service Level Default. For each Service Level Default,                Supplier                shall pay to Hercules, subject to **Section                6**below,                a Service Level Credit that will be computed in accordance with the                following formula: |
|--------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Service      Level Credit = A x B x C**

**A**
**Attachment      G.1**

**B**
**Attachment      G.1**

**C**

**Attachment      G.1**
**Attachment      G.1**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**A**

**B**

**C**

| 2.   | If                more than one Service Level Default has occurred in a single month,                the                sum of the corresponding Service Level Credits shall be credited                to                Hercules. |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3.   | In                no event shall the aggregate amount of Service Level Credits credited                to                Hercules with respect to all Service Level Defaults occurring in                a single                month exceed, in total, the At Risk Amount for such                month. |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 4.   | Supplier                shall notify Hercules in writing if Hercules becomes entitled to                a Service                Level Credit, which notice shall be included in the standard monthly                reporting for Critical Service Levels and Key Measurements as described                in                **Section                3**and                shall describe the Service Level Defaults for the month that is the                subject of the monthly Critical Service Level report. The monthly                reports                shall also describe any failure to meet Key Measurements for the                month                being reported on. |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 5.   | The                total amount of Service Level Credits that Supplier will be obligated                to                pay to Hercules, with respect to Service Level Defaults occurring                each                month (subject to Supplier’s Earnback rights described in **Section                6**),                shall be reflected and credited to Hercules on the invoice that contains                charges for the month during which the Service Level Default(s) giving                rise to such credit(s) occurred. For example, the amount of Service                Level                Credits payable (subject to the Supplier’s Earnback rights described in                **Section                6**)                with respect to Service Level Defaults occurring in August shall                be set                forth in and credited against, the invoice for the August Monthly                Charges                issued in September. |
|----------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 6.   | Supplier                acknowledges and agrees that the Service Level Credits shall not                be deemed                or construed to be liquidated damages or a sole and exclusive remedy                or in                derogation of any other rights and remedies Hercules has under the                Agreement. |
|----------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 7.   | If                a Minimum Service Level Failure recurs in three or more consecutive                months                for the same Critical Service Level, the amount of the applicable                Service                Level Credit payable to Hercules shall be doubled for such third                and each                subsequent failure. For the avoidance of doubt, the Service Level                Credit                shall only be doubled one time, such doubled amount shall be payable                for                all successive consecutive Service Level Failures for the subject                Minimum                Service Level, and such doubled amount shall not be subject to                Earnback. |
|----------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **6.  ** | **EARNBACK** |
|--------------------|--------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

| 1.   | Within                thirty (30) days after the end of each Contract Year, Supplier shall                provide a report to Hercules that will include, with respect to each                Critical Service Level for which there was a Service Level Default                during                the preceding Contract Year, the                following: |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 1.1. | Statistics                on Supplier’s average monthly performance in that Critical Service Level                during the preceding Contract Year (the “**Yearly                Performance Average**”). |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 1.2. | The                total amount of Service Level Credits imposed for Service Level Defaults                in that Critical Service Level. |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------|

| 2.   | If,                during the preceding Contract Year, Supplier achieved a Yearly Performance                Average in a Critical Service Level that was equal to or greater                than the                Expected Service Level in effect for such Critical Service Level                during                the preceding year, Supplier shall be entitled to receive an earnback                credit (“**Earnback                Credit**”)                equal to all Service Level Credits (except doubled Service Level                Credits                calculated in accordance with **Section                5.7**                above) assessed during the preceding Contract Year for such Critical                Service Level. In no event will: (i) the total amount of Earnback                Credits                for any Contract Year exceed the total amount of Service Level Credits                assessed and credited to Hercules for Service Level Defaults in the                applicable Critical Service Levels for that Contract Year; or (ii)                any                Earnback Credit carry forward to subsequent Contract Years or back                to                previous Contract Years. |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3.   | If,                during the preceding Contract Year, Hercules deletes a Critical Service                Level, the Supplier shall be relieved from paying Service-Level Credits                assessed during the preceding Contract Year for Service-Level Defaults                in                that Critical Service Level. |
|----------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 4.   | The                Earnback Credits shall be invoiced by Supplier to Hercules on the                first                monthly invoice reflecting charges for the first month of the Contract                Year immediately following the Contract Year in which such Earnback                Credit                occurred. If there will be no further invoices, the Supplier will                promptly                invoice Hercules in accordance with the Agreement for the Earnback                Credit.                Hercules will pay the Earnback Credit to Supplier in accordance with                and                subject to **Section                12**                of                the Agreement. |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 5.   | If                the Critical Service Level was in effect for less than the entire                Contract                Year, the foregoing process shall be undertaken only with respect                to the                portion of the Contract Year during which the Critical Service Level                was                in effect. If the Agreement (or any portion thereof) is terminated                prior                to the end of the Term, the foregoing process shall be undertaken                only                with respect to the portion of the Contract Year during which the                Agreement (or applicable portion thereof) was in                effect. |
|----------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 6.   | The                provision for Earnback shall only affect Supplier’s right to receive                return of Service Level Credits provided to Hercules and shall have                no                effect on any other rights or remedies of Hercules under the Agreement,                including rights of termination. |
|----------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **7.  ** | **ADDITIONS                AND DELETIONS OF PERFORMANCE                CATEGORIES** |
|--------------------|-------------------------------------------------------------------------------------|

**Section      4**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

| **8.  ** | **ADDITIONS                AND DELETIONS OF SERVICE                LEVELS** |
|--------------------|-----------------------------------------------------------------------------|

**Section      4**

**8.1      **
**Additions      of New Service Levels**

**Section      8.1**
**Section      4**

| 1.   | Where                at least six (6) consecutive months of Supplier provided service                measurements exist for a particular Service that is being provided                by                Supplier, the Parties agree that the Expected Service Level shall                be                defined as the average of such service measurements for the six-month                measurement period and that the Minimum Service Level shall be defined                as                the lowest1 Both                Parties understand that certain Service Levels may not be measured                against                an objective of ****** percent (******%), for example, Time (days,                hours,                etc.), defects, etc. where ****** (******) hours/days and ******                percent                (******%), respectively, are the appropriate objectives. The calculations                described in this Schedule G will be modified as appropriate to reflect                these objectives. For example, if the Service Level involved defects                in                lines of code where ****** percent (******%) is the objective, lowest                would be changed to highest in **Section                8.1**,                highest would be changed to lowest in **Section                8.1.3.2.1**                and ****** percent (******%) would be changed to ****** percent (******%)                in **Section                8.1.3.2.1**. |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2.   | Where                no measurements exist for a particular Service that is being provided                by                Supplier, the Parties shall attempt in good faith to agree on an                Expected                Service Level and a Minimum Service Level commitment using industry                standard measures or third party advisory services (for example,                Gartner                Group, Yankee Group, etc.), or |
|----------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3.   | Where                less than six (6) months or no measurements exist for a particular                Service                that is being provided by Supplier, and the Parties fail to agree                on an                Expected Service Level and a Minimum Service Level commitment using                industry standard measures as described in **Section                8.1.2**                above, the Parties shall do the                following: |
|----------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 3.1. | Supplier                shall begin providing monthly measurements within thirty (30) days                after                Supplier’s receipt of Hercules’ written request and subject to agreement                on such measurements in accordance with the Change Control                Procedures. |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 3.2. | After                six (6) or more actual service level attainments have been measured                (or                should have been measured per **Section                8.1.3.1**                above and if not so measured; constructed as described in **Section                8.1.3.2.1**                below), Hercules may at any time in writing request that **Section                8.1.1**                above be used to establish the Expected Service Level and Minimum                Service                Level commitments. |
|--------|------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**8.2**
**Deletions,      Demotions and Promotions**

**Section      4**

**Section      4**

|   | **8.3** | **Impact                of Additions and Deletions of Critical Service Levels on Service                Level                Credit Allocation                Percentages** |
|--------|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      8.1**
**8.2.2**
**Section      8.3**

|   | **8.4** | **Modifications                of Allocation of Pool Percentages and Service Level Credit Allocation                Percentages for Critical Service                Levels** |
|--------|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **1.  ** | **Allocation                of Pool Percentages** |
|--------------------|---------------------------------------------------|

**Section      4**

| **2.  ** | **Service                Level Credit Allocation                Percentages** |
|--------------------|-------------------------------------------------------------------------------|

**Section      4**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

| **9.  ** | **CRITICAL                DELIVERABLES - AFTER EFFECTIVE                DATE** |
|--------------------|--------------------------------------------------------------------------------|

**Schedule      H and **
**Attachment      G.1**
**Schedule      H or **
**Attachment      G.1**
**Section      5.3**

| **10.  ** | ** ****COMMENCEMENT                OF OBLIGATIONS** |
|---------------------|----------------------------------------------------------|

**Attachment      G.1**

| **11.  ** | **COOPERATION** |
|---------------------|-----------------|

| **12.  ** | **CONTINUOUS                IMPROVEMENT - SERVICE LEVELS**** ** |
|---------------------|----------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

| 1.   | Each                Expected Service Level will be reset to the average of the four highest                monthly actual results (for example, 99.6% is higher than 99.4%)                at or                above the Expected Service Levels achieved during the preceding twelve                months; provided that, if fewer than four monthly actual results                exceeded                the Expected Service Level, the Expected Service Level will be reset                by                taking the four (4) highest monthly actual results, replacing each                such                actual result that is below the Expected Service Level with the Expected                Service Level, and dividing the sum of the resulting four (4) numbers                by                four (4). |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2.   | Notwithstanding                Section 12.1 above, in no event shall any single increase in an Expected                Service Level pursuant to Section 12.1 above exceed ten percent (10%)                of                the difference between one hundred percent (100%) and the then-current                Expected Service Level. |
|----------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3.   | Notwithstanding                the foregoing, the Parties acknowledge and agree that calculating                improvements for certain Service Levels using the formula above may                not be                possible to effectuate the purpose of this Section. Accordingly,                alternative approaches will be utilized by the Parties as mutually                agreed. |
|----------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 4.   | Each                Minimum Service Level will be adjusted as mutually                agreed. |
|----------------|-----------------------------------------------------------------------------------------------|

| **13.  ** | **IMPROVEMENT                PLAN FOR KEY MEASUREMENTS** |
|---------------------|----------------------------------------------------------|

| **14.  ** | **MEASURING                TOOLS** |
|---------------------|------------------------------------|

**Section      4.5**
**Schedule      J**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

| **15.  ** |  **TIMES** |
|---------------------|-----------------|

**Schedule      G**

| **16.  ** | **SINGLE                INCIDENT/MULTIPLE DEFAULTS** |
|---------------------|------------------------------------------------------|

| **17.  ** | **EXCEPTIONS** |
|---------------------|----------------|

**Section      10.2**

| 1.   | Problems                resulting from components (hardware, software, network, maintenance)                for                which Hercules is operationally                responsible. |
|----------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2.   | Hercules’                reprioritization of tasks to be performed by Supplier where Supplier                has                notified Hercules in advance that such reprioritization will cause                Supplier to miss such Service                Level. |
|----------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3.   | Circumstances                that excuse performance in connection with a force majeure event                as                specified **Section                18.2**                of                the Agreement. |
|----------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 4.   | Service                or resource reductions requested or approved by Hercules and agreed                to by                the Parties through the Change Control Procedures; provided that                Supplier                has previously notified Hercules in writing as part of such Change                Control                Procedures that the implementation of such request would result in                such                failure to meet the Service Level. |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Hercules      Incorporated**

**Schedule      G.1 Service Level Matrix**

**The      Following 4 Tables Have Been Redacted.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      H**

**Transition      Plan**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Schedule      H**

**Transition      Plan**

**Schedule      H**
**Agreement**

**Table      of Contents**

| 1. | TRANSITION                MILESTONES                       | 1 |
|----|------------------------------------------------------------|---|
| 2. | ACCEPTANCE                PROCEDURE                        | 1 |
| 3. | TRANSITION                DELIVERABLE CREDITS AND EARNBACK | 2 |

**Schedule      H.1**
**:      Preliminary Transition Plan and Transition Deliverable      Credits**

**Schedule      H.2**
**:      Transition Methodology**

| **1.** | **Transition                Milestones****.**** ** |
|--------|---------------------------------------------------------|

**Schedule      H.1,**
**Schedule      H.1**
**Transition      Stream**
**Schedule      H.1**
**H.2**
**Critical      Transition Milestones**
**Schedule      H.1**
**Schedule      H.2**
**Section      4.2**

| **2.** | **Acceptance                Procedure****.**** ** |
|--------|--------------------------------------------------------|

|   | (a) | Supplier’s                final performance and/or delivery of the Transition                Services** **and                deliverables associated with individual Transition Milestones shall                be                subject to Hercules’s Acceptance. This Section sets forth the procedures                that shall apply to Hercules’s Acceptance of such Transition                Services** **and                deliverables. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | Before                submitting the Transition Service and/or deliverables associated                with a                Transition Milestone to Hercules for Acceptance, Supplier shall                successfully complete all quality assurance and testing activities                with                respect to such activities and deliverables. Supplier shall then                submit to                Hercules notification (each such notification, a “**Transition                Milestone Submission Notice**”)                seeking Hercules’s Acceptance that the applicable Transition Service or                deliverable has been successfully completed in accordance with the                Transition Milestone. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | Upon                receipt of each Transition Milestone Submission Notice, Hercules                shall                review the applicable Transition Service or deliverable and shall                advise                Supplier in writing within two (2) business days of receipt (each                such                Hercules response, a “**Transition                Milestone Submission Response**”)                whether,                in Hercules’s reasonable discretion, the Transition Service or deliverable                has been completed in accordance with the                Transition |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

|   | (d) | In                the event of a Nonconformity, Hercules shall deliver notice to Supplier                (within the Transition Milestone Submission Response period) specifying                the nature of the failure in reasonable detail. Supplier shall then                propose for Hercules’s approval a date for remedying the Nonconformity and                resubmitting the Transition Service or deliverable. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (e) | At                no additional charge to Hercules, Supplier shall: (1) correct the                Nonconformity so that the Transition Service or deliverable meets                the                Transition Milestone on or before the rescheduled date; and (2) submit                a                new Transition Milestone Submission Notice for such Transition Milestone.                The Parties shall thereafter follow the same procedures as set forth                in                subsections above. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| **3.** | **Transition                Deliverable Credits and Earnback****.** |
|--------|---------------------------------------------------------------------|

|   | (a) | **Transition                Milestones by Transition Streams.** **Schedule                H.1**                identifies Transition Milestones at the Transition Stream level that                Supplier must complete in accordance with the Transition Plan and                applicable provisions of the Agreement. A final Critical Transition                Milestone for a Transition Stream shall not be deemed complete until                the                Policy and Procedures Manual (including standards) for that Transition                Stream is final and complete in all material respects. |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | **Transition                Deliverable Credits**.                If Supplier fails to obtain Transition Milestone Final Approval on                or                before the applicable Critical Transition Milestone for a particular                Transition Service for which there is an associated Transition Deliverable                Credit, Supplier shall accrue liability for the Deliverable Credit                identified in **Schedule                H.1**                (each a “**Transition                Deliverable Credit**”)                in accordance with the following: |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i) | ****** percent                (******%) of the Deliverable Credit on the first day after the applicable                Transition Milestone; |
|--------|-----|---------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | an                additional ****** percent (******%) of the Deliverable Credit if                Supplier fails to obtain Transition Milestone Final Approval within                five                (5) business days after the applicable Transition                Milestone; |
|--------|------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iii) | an                additional ****** percent (******%) of the Deliverable Credit if                Supplier fails to obtain Transition Milestone Final Approval within                ten                (10) business days after the applicable Transition Milestone; |
|--------|-------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (iv) | an                additional ****** percent (******%) of the Deliverable Credit if                Supplier fails to obtain Transition Milestone Final Approval within                fifteen (15) business days after the applicable Transition Milestone;                and |
|--------|------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (v) | the                remaining ****** percent (******%) of the Deliverable Credit if                Supplier fails to obtain Transition Milestone Final Approval within                twenty                (20) business days after the applicable Transition Milestone. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Section      12.1**

|   | (b) | **At                Risk Amount for Transition Services**.                In no event shall the aggregate amount of Transition Deliverable                Credits                paid to Hercules with respect to all failures to meet Critical Transition                Milestones exceed, in total, ****** percent (******%) of the total                Transition Charges (“**At                Risk Amount for Transition Services**”). |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

|   | (c) | **Earnback.**                Supplier may earn back Transition Deliverable Credits with respect                to its                failure to meet an interim Critical Transition Milestone for a Transition                Stream, provided that Supplier meets the associated final Critical                Transition Milestone for that Transition Stream on or before the                date                specified in **Schedule                H.1**,                in which case Supplier will be entitled to the return of all Transition                Deliverable Credits paid in connection with its prior failure to                meet said                interim Critical Transition Milestone. |
|--------|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**SCHEDULE      H.1**

**INITIAL      TRANSITION PLAN TRANSITION DELIVERABLE CREDITS **

| **#**  | **Transition                Stream**            | **Transition                Deliverable**                                                                                                                 | **Milestone                Date** | **Interim/Final                Milestone**                                                                                                     | **Deliverable                Credit** |
|--------|-------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------|
| **1**  | **Windows                / Database**           | Knowledge                Absorption (Support Process, Operations Process, Reports, Escalation                Process)                                     | Week                1 - 5         | Receiving                all the existing Documents from customer. If not existing then prepare                with joint efforts.             | $******                               |
|   |                                            | Adaptation                / Redesign (Finalize Solution Design, Role Transfer Map, Draft Run                Book,                Offshore team readiness) | Week                6 - 7         | Submitting                draft of refined documents.                                                                                          | $******                               |
|   |                                            | Replication                (Successful Staging exercise, Offshore team Realignment)                                                                       | Week                8 - 9         | Knowledge                transfer to offshore team by training them.                                                                           | $******                               |
|   |                                            | Parallel                Run (Role Transfer Plan completion, Consolidated runbooks)                                                                        | Week                10 - 11       | Acceptance                Test Plan signoff.                                                                                                   | $******                               |
| **2**  | **UNIX,                Storage & Backup**   | Knowledge                Absorption (Support Process, Operations Process, Reports, Escalation                Process)                                     | Week                1 - 5         | Receiving                all the existing Documents from customer. If not exist then prepare                with                joint efforts. | $******                               |
|   |                                            | Adaptation                / Redesign (Finalize Solution Design, Role Transfer Map, Draft Run                Book,                Offshore team readiness) | Week                6 - 7         | Submitting                draft of refined documents.                                                                                          | $******                               |
|   |                                            | Replication                (Successful Staging exercise, Offshore team Realignment)                                                                       | Week                8 - 9         | Knowledge                transfer to offshore team by training them.                                                                           | $******                               |
|   |                                            | Parallel                Run (Role Transfer Plan completion, Consolidated runbooks)                                                                        | Week                10 - 11       | Acceptance                Test Plan signoff.                                                                                                   | $******                               |
| **3**  | **Tier                - II Services**           | Knowledge                Absorption (Support Process, Operations Process, Reports, Escalation                Process)                                     | Week                1 - 5         | Receiving                all the existing Documents from customer. If not exist then prepare                with                joint efforts. | $******                               |
|   |                                            | Adaptation                / Redesign (Finalize Solution Design, Role Transfer Map, Draft Run                Book,                Offshore team readiness) | Week                6 - 9         | Submitting                draft of refined documents.                                                                                          | $******                               |
|   |                                            | Replication                (Successful Staging exercise, Offshore team Realignment)                                                                       | Week                10 - 11       | Knowledge                transfer to offshore team by training them.                                                                           | $******                               |
|   |                                            | Parallel                Run (Role Transfer Plan completion, Consolidated runbooks)                                                                        | Week                11 - 12       | Acceptance                Test Plan signoff.                                                                                                   | $******                               |
| **4**  | **SAP                Basis & SAP Security** | Knowledge                Absorption (Support Process, Operations Process, Reports, Escalation                Process)                                     | Week                1 - 4         | Receiving                all the existing Documents from customer. If not exist then prepare                with                joint efforts. | $******                               |
|   |                                            | Adaptation                / Redesign (Finalize Solution Design, Role Transfer Map, Draft Run                Book,                Offshore team readiness) | Week                5 - 8         | Submitting                draft of refined documents.                                                                                          | $******                               |
|   |                                            | Replication                (Successful Staging exercise, Offshore team Realignment)                                                                       | Week                9 - 10        | Knowledge                transfer to offshore team by training them.                                                                           | $******                               |
|   |                                            | Parallel                Run (Role Transfer Plan completion, Consolidated runbooks)                                                                        | Week                10 - 12       | Acceptance                Test Plan signoff.                                                                                                   | $******                               |
| **5**  | **DC                Operations**                | Knowledge                Absorption (Support Process, Operations Process, Reports, Escalation                Process)                                     | Week                1 - 5         | Receiving                all the existing Documents from customer. If not exist then prepare                with                joint efforts. | $******                               |
|   |                                            | Adaptation                / Redesign (Finalize Solution Design, Role Transfer Map, Draft Run                Book,                Offshore team readiness) | Week                6 - 8         | Submitting                draft of refined documents.                                                                                          | $******                               |
|   |                                            | Replication                (Successful Staging exercise, Offshore team Realignment)                                                                       | Week                9 - 10        | Knowledge                transfer to offshore team by training them.                                                                           | $******                               |
|   |                                            | Parallel                Run (Role Transfer Plan completion, Consolidated runbooks)                                                                        | Week                11            | Acceptance                Test Plan signoff.                                                                                                   | $******                               |
| **6**  | **Helpdesk**                                    | Knowledge                Absorption (Support Process, Operations Process, Reports, Escalation                Process)                                     | Week                1 - 4         | Receiving                all the existing Documents from customer. If not exist then prepare                with                joint efforts. | $******                               |
|   |                                            | Adaptation                / Redesign (Finalize Solution Design, Role Transfer Map, Draft Run                Book,                Offshore team readiness) | Week                4 - 6         | Submitting                draft of refined documents.                                                                                          | $******                               |
|   |                                            | Replication                (Successful Staging exercise, Offshore team Realignment)                                                                       | Week                - 6-10        | Knowledge                transfer to offshore team by training them.                                                                           | $******                               |
|   |                                            | Parallel                Run (Role Transfer Plan completion, Consolidated run                books)                                                        | Week                10 - 12       | Acceptance                Test Plan signoff.                                                                                                   | $******                               |
|   |                                            | Phase                Transfer of calls                                                                                                                    | Week                12 - 16       | Authorized                User satisfaction 3.5 out of 5 or better.                                                                            | $******                               |
| 7      | **Desk                Side Support**            | Knowledge                Absorption (Support Process, Operations Process, Reports, Escalation                Process)                                     | Week                1 - 4         | Receiving                all the existing Documents from customer. If not exist then prepare                with                joint efforts. | $******                               |
|   |                                            | Adaptation                / Redesign (Finalize Solution Design, Role Transfer Map, Draft Run                Book,                Onsite team readiness)   | Week                4 - 5         | Submitting                draft of refined documents.                                                                                          | $******                               |
|   |                                            | Parallel                Run - hands on support(Role Transfer Plan completion, Consolidated                run                books)                       | Week                - 5-9         | Acceptance                Test Plan signoff.                                                                                                   | $******                               |
| **8**  | **Security                (Non- SAP)**          | Knowledge                Absorption (Support Process, Operations Process, Reports, Escalation                Process)                                     | Week                1 - 2         | Receiving                all the existing Documents from customer. If not exist then prepare                with                joint efforts. | $******                               |
|   |                                            | Adaptation                / Redesign (Finalize Solution Design, Role Transfer Map, Draft Run                Book,                Offshore team readiness) | Week                3- 5          | Submitting                draft of refined documents.                                                                                          | $******                               |
|   |                                            | Replication                (Successful Staging exercise, Offshore team Realignment)                                                                       | Week                5 - 7         | Knowledge                transfer to offshore team by training them.                                                                           | $******                               |
|   |                                            | Parallel                Run (Role Transfer Plan completion, Consolidated run                books)                                                        | Week                8 - 10        | Acceptance                Test Plan signoff.                                                                                                   | $******                               |
| **9**  | **Voice                & Video**            | Knowledge                Absorption (Support Process, Operations Process, Reports, Escalation                Process)                                     | Week                1 - 2         | Receiving                all the existing Documents from customer. If not exist then prepare                with                joint efforts. | $******                               |
|   |                                            | Adaptation                / Redesign (Finalize Solution Design, Role Transfer Map, Draft Run                Book,                Offshore team readiness) | Week                3- 4          | Submitting                draft of refined documents.                                                                                          | $******                               |
|   |                                            | Replication                (Successful Staging exercise, Offshore team Realignment)                                                                       | Week                5 - 6         | Knowledge                transfer to offshore team by training them.                                                                           |                                  |
|   |                                            | Parallel                Run (Role Transfer Plan completion, Consolidated run                books)                                                        | Week                7 - 8         | Acceptance                Test Plan signoff.                                                                                                   | $******                               |
| **10** | **LAN                / WAN**                    | Knowledge                Absorption (Support Process, Operations Process, Reports, Escalation                Process)                                     | Week                1 - 3         | Receiving                all the existing Documents from customer. If not exist then prepare                with                joint efforts. | $******                               |
|   |                                            | Adaptation                / Redesign (Finalize Solution Design, Role Transfer Map, Draft Run                Book,                Offshore team readiness) | Week                4- 6          | Submitting                draft of refined documents.                                                                                          | $******                               |
|   |                                            | Replication                (Successful Staging exercise, Offshore team Realignment)                                                                       | Week                7 - 8         | Knowledge                transfer to offshore team by training them.                                                                           | $******                               |
|   |                                            | Parallel                Run (Role Transfer Plan completion, Consolidated run                books)                                                        | Week                9 - 10        | Acceptance                Test Plan signoff.                                                                                                   | $******                               |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Schedule      H-2**

**Transition      Methodology**

**Hercules      roles and responsibilities for each IT service tower **

| **Function**                               | **Role**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | **Estimated                Time****Commitment** |
|--------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------|
| Program                Manager             | 4  Single                point of contact for Supplier (“HCL” as described herein). The key                responsibilities of the Program Manager include:4  4Participate                in Weekly review meetings with the HCL Project                /team Lead.                To                be the single point of interface for any scope related issues4  4Provide                any approvals related to changes required in IT Policies for the                successful execution of the project4  4Act                as interface to the business units inside Hercules for the                project4  4Communicate                the project progress to the Hercules Executive Sponsor on a periodic                basis | Full                time                        |
| SME’s                                | 4  They                will act as Subject Matter Experts working with HCL Project Lead                and                offshore transition lead.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | Full                time                        |
| Infrastructure/Telecom                team | They                will work with HCL offshore team and onsite Technical Project Manager                to                ensure HCL’s connectivity to the internal tools and                systems.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | Part                time                        |
| Tools                team                  | They                will be responsible to ensure tools extension to the offshore center.                They                will also work with HCL tools team.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | Part                time                        |
|                                       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |                                            |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Program      Management**

| **Sr.** | **Task**                                                                                                                                  | **HCL                Responsibility** | **Hercules                Responsibility** |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------|--------------------------------------------|
| 1.      | To                assign a project manager to coordinate and act as single point of                contact                                | **Y**                                 | **Y**                                      |
| 2.      | Maintain                and Track project plan                                                                                            | **Y**                                 | **y**                                      |
| 3.      | Project                Communication & Interface to other HERCULES Teams                                                              |                                  | **Y**                                      |
| 4.      | HR                communication plan to ensure smooth transition                                                                          |                                  | **Y**                                      |
| 5.      | Formulation                and implementation of Review plan - Daily/Weekly/Fortnightly review                meetings for status updates | **Y**                                 | **y**                                      |
| 6.      | Approval                of scope and timeline related changes                                                                             |                                  | **Y**                                      |
| 7.      | Approval                of changes in contracted service levels                                                                           |                                  | **Y**                                      |

**Infrastructure**

| **Sr.** | **Task**                                                                                                                                                                                                                                                                            | **HCL                Responsibility** | **Hercules                Responsibility** |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------|--------------------------------------------|
| 1.      | Infrastructure                Design Approval                                                                                                                                                                                                                                       |                                  | **Y**                                      |
| 2.      | To                provide offshore facility to prevent unauthorized entry                                                                                                                                                                                                      | **Y**                                 |                                       |
| 3.      | To                provide card access system for HERCULES Dedicated OMC in offshore                centers                                                                                                                                                                          | **Y**                                 |                                       |
| 4.      | To                provide badges to HERCULES dedicated personnel involved in transition                and                service delivery                                                                                                                                          | **Y**                                 |                                       |
| 5.      | Intentionally                blank.                                                                                                                                                                                                                                                 |                                  |                                       |
| 6.      | To                provide network equipment (Router or Switch) for HERCULES                OMC                                                                                                                                                                                      | **Y**                                 |                                       |
| 7.      | To                prevent tampering of network equipment and detail network security                policy                                                                                                                                                                          | **Y**                                 |                                       |
| 8.      | Voice                & Data links - From HCL US POP to OMC in India                                                                                                                                                                                                             | **Y**                                 |                                       |
| 9.      | Voice                & Data link integration for end-to-end routing                                                                                                                                                                                                             | **Y**                                 | **Y**                                      |
| 10.     | Desktops                to be provided in HCL OMC facility                                                                                                                                                                                                                          | **Y**                                 |                                       |
| 11.     | Standard                images required for Hercules work will be provided HCL OMC. (Images                include but not limited to: Antivirus clients, office suite, messaging                client and all relevant applications to be used by Operations                Team) |                                  | **Y**                                      |
| 12.     | To                allow/authorize Hercules OMC personnel to be on Hercules Network.                (HCL to                provide list of authorized personnel)                                                                                                                     |                                  | **Y**                                      |
| 13.     | Desktop                Security policy and Internet access to personnel                                                                                                                                                                                                             |                                  | **Y**                                      |
| 14.     | Voice                & Data link from Hercules location (US) to HCL US POP                                                                                                                                                                                                      |                                  | **Y**                                      |
| 15.     | Provisioning                necessary resources for HCL OMC team e.g. User accounts in all systems,                Access mechanisms                                                                                                                                                |                                  | **Y**                                      |
| 16.     | To                provide point of contact to coordinate for testing the infrastructure                and                assist in testing.                                                                                                                                        | **Y**                                 | **Y**                                      |
| 17.     | Infrastructure                Testing (Call Routing, Data Quality, phone line quality, Tools                Access)                                                                                                                                                                 | **Y**                                 | **Y**                                      |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Tools**
** **

| **Sr.** | **Task**                                                                                                                                                                                                                 | **HCL                Responsibility** | **Hercules                Responsibility** |
|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------|--------------------------------------------|
| 1.      | To                provide all the information regarding the current tools being                used                                                                                                                      |                                  | **Y**                                      |
| 2.      | To                enable adoption and replication of tools and automation, used by                the                current delivery teams                                                                              |                                  | **Y**                                      |
| 3.      | To                arrange licenses for the current tools that needs to be installed                at                offshore OMC                                                                                        |                                  | **Y**                                      |
| 4.      | Familiarize                HCL Transition Team with the use of the Hercules tools relevant for                steady                state service delivery (HCL responsible for Hercules tool                competency) |                                  | **Y**                                      |

**Study/Redesign      Phase**

| **Sr.** | **Task**                                                                                                                                                                                                                                                                                                                                         | **HCL                Responsibility** | **Hercules                Responsibility** |
|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------|--------------------------------------------|
| 1.      | To                designate a single point contact during transition stage and steady                state                operations.                                                                                                                                                                                                            | **Y**                                 | **Y**                                      |
| 2.      | To                enable actual knowledge transfer and training (Completion of Knowledge                Transfer templates), with access to available operations documentations                and engineer’s time.                                                                                                                        |                                  | **Y**                                      |
| 3.      | Design                and Track detailed onshore training plan with assigned                owners.                                                                                                                                                                                                                                              | **Y**                                 | **y**                                      |
| 4.      | Provide                all data for historical Trending - Trouble ticket Reports, RFS/work                requests for analysis                                                                                                                                                                                                                  |                                  | **Y**                                      |
| 5.      |                                                                                                                                                                                                                                                                                                                                             |                                  |                                       |
| 6.      | Provide                office space, PC, telephone and other office facilities to all on                site HCL                personnel during the transition and steady state per Schedule                O.                                                                                                                                  |                                  | **Y**                                      |
| 7.      | Access                to existing Knowledge Base, SOP’s, Training Material etc. to HCL                Transition Team.                                                                                                                                                                                                                     |                                  | **Y**                                      |
| 8.      | Enable                in defining the standard operating procedures (escalations, touch                points,                interfaces, current processes) and migration of existing processes,                including process redesign if required.                                                                                         |                                  | **Y**                                      |
| 9.      | Documentation                of Problems/Change/Work requests in scope - like List of common incidents                reported, Known Problems and solutions, Last 3 months Sev 1 and Sev                2                calls - Detailed description and Solution etc.                                                                         | **Y**                                 |                                       |
| 10.     | Documentation                and definition of Process Flow & Delivery Model like service request                logging and prioritization process Escalation Process, Case/Call                flow                procedures, Change Management Process, Interface and dependency between                internal and external Teams etc. | **Y**                                 |                                       |
| 12.     | Draft                Run Book for in scope services                                                                                                                                                                                                                                                                                              | **Y**                                 |                                       |
| 13.     |                                                                                                                                                                                                                                                                                                                                             |                                  |                                       |
| 14.     | SLA                Definition and Measurement Mechanism                                                                                                                                                                                                                                                                                          | **Y**                                 | **Y**                                      |
| 15.     | To                help in identifying required reports, frequencies, reporting                mechanisms.                                                                                                                                                                                                                                        |                                  | **Y**                                      |
| 16.     | Detailed                Scope of Work and HCL Deliverables                                                                                                                                                                                                                                                                                       | **Y**                                 | **Y**                                      |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Replication      Phase**
** **

| **Sr.** | **Task**                                                                                                     | **HCL                Responsibility** | **Hercules                Responsibility** |
|---------|--------------------------------------------------------------------------------------------------------------|---------------------------------------|--------------------------------------------|
| 1.      | Review                & Signoff of Run books                                                             |                                  | **Y**                                      |
| 2.      | Steady                State Roles & Responsibilities Definition                                          | **Y**                                 |                                       |
| 3.      | Shift                Roster Creation, subject to Hercules review and Acceptance                              | **Y**                                 |                                       |
| 4.      | Approval                of SLA                                                                               |                                  | **Y**                                      |
| 5.      | Process                Flow & Delivery Model Approval                                                    |                                  | **Y**                                      |
| 6.      | Training                all offshore resources                                                               | **Y**                                 |                                       |
| 7.      | Definition                of Acceptance Test Cases for Readiness Assessment and Testing                Phase | **Y**                                 | **y**                                      |
| 8.      | Readiness                Assessment                                                                          | **Y**                                 | **y**                                      |

**Testing      Phase**

| **Sr.** | **Task**                                                                                                                                                                                                                                                                                                                                                    | **HCL                Responsibility** | **Hercules                Responsibility** |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------|--------------------------------------------|
| 1.      | Provisioning                resources (onsite) during Testing will be Hercules responsibility                and                Provisioning resources offshore during the testing phase will be                the                responsibility of HCL. Hercules may consider sending a resource to                India                during this phase | **Y**                                 | **Y**                                      |
| 2.      | Testing                of services from offshore                                                                                                                                                                                                                                                                                                            | **Y**                                 |                                       |
| 3.      | Review                of acceptance test cases performance                                                                                                                                                                                                                                                                                                  | **Y**                                 | **Y**                                      |
| 4.      | Change                identification & Incorporation into the Hercules change management                process                                                                                                                                                                                                                                         | **Y**                                 |                                       |
| 5.      | Signoff                on successful Service Delivery                                                                                                                                                                                                                                                                                                       |                                  | **Y**                                      |
| 6.      | Signoff                on Transition Project Completion                                                                                                                                                                                                                                                                                                     |                                  | **Y**                                      |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Transition      **
**Methodology**

|    | vLow-risk                transition to offshore for service                support |
|--------------|------------------------------------------------------------------------------------|

|   | vMinimal                disturbance to existing service                delivery |
|--------|---------------------------------------------------------------------------------|

|    | vOptimal                transition costs and effort for Hercules |
|--------------|------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Transition      Timelines**

**Infrastructure      Services Transition Plan**

**Service      Transition from In- sourced and third party contractors**

**Transition      Process**

| ** ** | **1.****Knowledge                Absorption** |
|------------|-----------------------------------------------|

| **  ** | **2.****Redesign                & Replication phase** |
|------------------|-----------------------------------------------------------|

|    | 3.**Staging/Testing**  |
|--------------|-----------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Knowledge      Transfer**

|   | √Current                service levels would be maintained |
|--------|------------------------------------------------------------------|

|   | √No                reduction in quality of service                delivery |
|--------|----------------------------------------------------------------------------------|

|    | √Current                DR plans and procedures would remain                intact |
|--------------|------------------------------------------------------------------------------------------|

|   | √Transition                resource would get hands-on experience of working on live environment                and                this would help in effective knowledge                absorption |
|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | √Infrastructure                Study and end user requirements from the                service. |
|--------|-------------------------------------------------------------------------------------------------------|

|   | √Understand                the standard operating procedures and deployed tools |
|--------|---------------------------------------------------------------------------------------|

|   | √Study                People Skills, Roles and tasks performed |
|--------|----------------------------------------------------------------------|

|   | √Get                trained to transfer Knowledge Offshore - “Train the                Trainer” |
|--------|-------------------------------------------------------------------------------------------------------------------|

|   | √Initial                SOP preparation and other                documentation |
|--------|--------------------------------------------------------------------------------------|

**Replication      and Redesign Phase **

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

|   | √Processes                adaptation for offshore delivery |
|--------|------------------------------------------------------------------|

|   | √Documentation                Run Books Creation |
|--------|--------------------------------------------------------|

|   | √Tool                and Facility Architecture & Connectivity                Design |
|--------|-----------------------------------------------------------------------------------------------|

|   | √Role                Transfer Map and Shift Roster                creation |
|--------|----------------------------------------------------------------------------------|

|    | √Implementation                and testing of connectivity solution &tools |
|--------------|--------------------------------------------------------------------------------------|

|    | √Familiarization                with work environment, user expectations, culture and other soft                issues |
|--------------|------------------------------------------------------------------------------------------------------------------------------|

|    | √Training                of offshore team on Hercules processes, environment, workflows, tools,                SOPs etc. |
|--------------|--------------------------------------------------------------------------------------------------------------------------------|

|    | √Classroom                and hands-on training of offshore                team |
|--------------|---------------------------------------------------------------------------------------|

|   | √Staging                exercise |
|--------|----------------------------------------|

**Parallel      Run/Testing**

|   | Critical                Activities Performed |
|--------|----------------------------------------------|

|   | Some                of the critical activities performed during this stage                are: |
|--------|------------------------------------------------------------------------------------------------|

|   | √Task                Transfers |
|--------|--------------------------------------|

|   | √CSF                & SLA review |
|--------|--------------------------------------------|

|   | √Process                Tuning |
|--------|--------------------------------------|

|    | √Hercules                Signoff |
|--------------|----------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**Risk      Management**

| **Risk**                                                | **Description**                                                                                                                                                                                                                                     | **Mitigation**                                                                                                                                                                                                                                                                                                                                   | **Responsibility**                                                                                 |
|---------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------|
| People                Transition Risk                   | During                the transitioning in the Transition Phase, the Hercules employees                need to                be retained                                                                                                           | Retention                bonus for key Hercules resourcesShadow                resources at HCLT in India to mitigate any eventualityDiligent                knowledge Transfer                                                                                                                                                                  | Hercules                and HCLT  HCLT   HCLT                and Hercules |
| Communication                                           | Communications                between HCLT and Hercules and also between the HCLT onsite and offshore                teams                                                                                                                          | Peer                MappingProgram                Office and steering committee to ensure proper communication                channelsDedicated                link with redundancy to cover disasterHCLT                methodology to ensure proper communication and workflow between onsite                and                offshore teams | Hercules/HCLTHercules/HCLT     Hercules/HCLT  HCLT              |
| Unknown                dependencies                     | Any                other activities in an enterprise or business outcomes that are not                identified.                                                                                                                                   | Program                office to mitigate this by actively communicating the technology                road                maps.HCLT                to use its technical and business knowledge in suggesting plans for                reducing risks                                                                                            | HCLT/Hercules     HCLT                                                    |
| Incorrect                and / or unmanaged assumptions | Assumptions                regarding performance, functionality, or delivery that have not been                articulated or recorded and managed.                                                                                                 | To                be covered by a methodological due diligence and knowledge                transfer                                                                                                                                                                                                                                             | HCLT/Hercules                                                                                      |
| Scope                creep                              | Including                informal, small service requests on an ongoing basis outside management                processes                                                                                                                           | SOW                will be clearly articulated at the end of due diligenceProcess                to be defined for recording the enhancements in Scope of WorkJoint                Sign offs to be used as exit and entry criteria for a all work areas                and                new statements of work                                 | HCLT   HCLT/Hercules   Hercules/HCLT                                 |
| Skills                mismatch and resource shortages   | Critical                business, technical, or subject matter experts that cannot be made                available on a timely basis due to external circumstances. Staff                inexperienced or untrained in the business or technology. | Technical                requirement projection to become a part of outsourcing program                HCLT                to leverage its large resource base and external recruiting channels                if                required                                                                                                        | HCLT/Hercules     HCLT                                                    |
| Lack                risk and issue management           | Not                implementing a formal risk and issue management process where they                are                logged and reviewed on a regular basis.                                                                                     |                                                                                                                                                                                                                                                                                                                                             |                                                                                               |
| Expectations                not clearly defined         | Not                having the expectations and implications written down.                                                                                                                                                                           | Roles                and responsibilities of each individual in the outsourcing program                will be                defined during the knowledge transfer phase                                                                                                                                                                        | HCLT                                                                                               |
| Cultural                Mismatch                        | Not                identifying the organizational impacts of the new system such as                job role                changes, revised scopes of authority, increased levels of visibility,                documentation and training.         | PMO                to be used for formalizing the technical road map                                                                                                                                                                                                                                                                             | HCLT/Hercules                                                                                      |
| Change                in Key sponsor                    | Reorganizations                that introduce new leadership that requires time to accept the business                case or question the assumptions of the case.                                                                                 | Controlled                by clearly defined contractFlexibility                of exit options for both the parties                                                                                                                                                                                                                             | HCLT/Hercules  HCLT/Hercules                                                             |

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**Hercules**

**Schedule      I**

**Termination      Assistance Services**

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**Schedule            I Termination Assistance Services**

| 1.     | GENERAL                                                 | 2 |
|--------|---------------------------------------------------------|---|
| 2.     | TERMINATION                ASSISTANCE PLAN              | 2 |
| 3.     | SPECIFIC                TERMINATION ASSISTANCE SERVICES | 2 |
|   | 3.1.                General Support                     | 2 |
|   | 3.2                .Knowledge Transfer                  | 2 |
|   | 3.3.                Transfer of Resources               | 3 |
|   | 3.4.                Operational Transfer                | 5 |
|   | 3.5.                Organizational Transfer             | 7 |
| 4.     | TERMINATION                ASSISTANCE SERVICES RATES    | 7 |

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**Schedule      I**
**Agreement**

**Schedule      I**
**Section      4.3**

**Section      4.3(b)(1)(i)**

**Section      4.3(b)**

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**Section      14.6**
**Schedule      B**

**Section      4.3**

**Sections      4.3**
**14.6**

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**Section      4.3**

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**Section      4.3**

**Schedule      R**

**Section      4.3**

**Section      14.6**

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**Section      4.3**

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**Section      4.3(b)(2)**

**Section      4.3(b)(2)**

**Sections      4.3(b)(8)**
**(9)**

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**H**
**ERCULES**

**S**
**CHEDULE**
**        J**

**S**
**UPPLIER        CHARGES**

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**SCHEDULE        J**

***Table        of Contents***

1    INTRODUCTION

2    SERVICES        CHARGE

3    PROJECTS

4    NEW        SERVICES

5    PASS-THROUGH        EXPENSES

6    ECONOMIC        CHANGE ADJUSTMENT (“ECA”)

7    TAXES

8    CURRENCY;        INVOICING; PAYMENT

9    MISCELLANEOUS        CHARGES RELATED PROVISIONS

**LIST        OF ATTACHMENTS **

**LIST        OF RELATED SCHEDULES**

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**SCHEDULE        J**

**Supplier        Charges**

**INTRODUCTION**

**Schedule        J**
**Agreement**

**Section        2**
**Schedule        J**

**Schedule        J**

**SERVICES        CHARGE**
**S**

**Transition        Charges**

**Attachment        J.5**

**Base        Service Charge**

**General**
**Annual        Services Charge**
**ASC**
**Attachment        J.2,**
**Schedule        M**
**“Baseline        FTEs”**
**Schedule        J**
**Schedule        J.1**

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**FTEs**
**Schedule        J**
**Attachment        J.8**

**Monthly        Invoice**
**Section        12**
**Attachment        J.2**

**Staffing        Assurances**

**General.**
**Volume        per FTE**
**Attachment        J.4**
**Staffing        Assurances**

**Throughput        and Productivity Related Assurances Regarding FTEs. **

**Additional        FTES**
**Attachment        J.4**
**Attachment        J.4**
**Attachment        J.4**
**Schedule        S**
**Additional        Chargeable FTE**
**Attachment        J.8**

**Attachment        J.4**

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**(ii)**
**Reduced        FTES**
**Reduced        FTE Credit**

**Onsite:Offsite        Ratio Assurances. **
**Schedule        M**

**Optimization.**

**Resource        Units**
** **

**General.**
**Schedule        M**
**Attachment        J.4**

**Measurement        and Tracking. **

**New        or Additional Resource Units. **

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**FTE        to Transaction Unit Conversion **

**Schedule        J**
**Schedule        J**
**Pricing        Conversion**
**Attachment        J.4**
**Section        2.6**

**ARCs/RRCs        for Non-FTE Resource Unit Usage**

**To        the extent the Charges for any Service are based upon actual usage of non-FTE        Resource Units as a result of a mutually agreed Pricing Conversion, the Resource        Baseline for such Resource Unit and the applicable Additional Resource Charge        ("**
**")        and Reduced Resource Credit ("**
**")        shall be mutually agreed, subject to **
**.        **
**In        such event, Supplier shall calculate ARCs and RRCs by comparing the total        actual        usage of each such Resource Unit during the preceding month        (“**
**s”)        with the applicable Resource Baseline **
**for        such month and shall reflect such ARCs and RRCs on the monthly invoice in        accordance with **
**        of the Agreement.**

**Additional        Resource Charges. **

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**Reduced        Resource Credits. **

**Rate        Validity**

**Schedule        J**
**Attachment        J.4**
**Attachment        J.4**

**PROJECTS**

**Project        Pool **

**General**
**Section        4.5**
**Section        3**

**Project        Pool**
**Section        4.5**
**Schedule        J**
**Schedule        M**

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**Business        as Usual / De Minimus Projects**

**Project        Management Reporting**
**Schedule        R**

**Intentionally        blank.**

**Projects        Pricing: Additional Hours or Fixed Price**
**Section        4.5**
**Attachment        J.8**
**Attachment        J.8**

**Project        Requirements**

**Project        Proposals/Reporting**

**Shared        Projects**

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**NEW        SERVICES**

**Section        4.4**
**Schedule        J**

**OUT-OF-POCKET        EXPENSES. **

**Supplier        shall be entitled to reimbursement of travel and living expenses in connection        with Projects and New Services only if and to the extent reimbursement of        travel        and living expenses is expressly approved in advance by the Hercules        Relationship Manager on a case by case basis. To the extent Supplier is entitled        to reimbursement for travel and living expenses, such expenses must be incurred        and submitted in accordance with the more stringent of (i) Supplier’s        then-current travel and living expenses and (ii) Hercules’ then-current Travel        and Living Policy. **

**PASS-THROUGH        EXPENSES**
** **

**Section        11.2**
**Attachment        J.6**

**ECONOMIC        CHANGE ADJUSTMENT (“ECA”)**
** **
** **

**Attachment        J.1, J.2**
**J.3**
**J.8**

**TAXES**
** **

**Section        11.4**

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**CURRENCY;        INVOICING; PAYMENT**

** **
**Schedule        J**
**Section        12.1**
**Section        12.2**
** **

**MISCELLANEOUS        CHARGES AND OTHER PROVISIONS**

**Schedule**

**Schedule        J.1**
**Schedule        J**

**Telecommunications**

**Disaster        Recovery / Business Continuity Seats**

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**Remote        Dispatching**

**Attachment        J.8**

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**HERCULES        INCORPORATED**

**INFRASTURCTURE**

**ATTACHMENTS        J.1 - J.8**

**SUPPLIER        CHARGES**

**ATTACHMENT        TO EXHIBIT J (SUPPLIER CHARGES)**

**THE        FOLLOWING 6 TABLES HAVE BEEN REDACTED**

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**HERCULES        INCORPORATED**

**INFRASTURCTURE**

**SCHEDULE        K HERCULES BASE CASE**

**THE        FOLLOWING 1 TABLE HAS BEEN REDACTED**

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**Hercules**

**Schedule      L**

**Projects**

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**Schedule      L**

**In-Flight      Projects**

**Schedule      L**
**Agreement**

| **In-Flight                Project Not Subject to the Baseline FTE Project                Pool** | **Description** |
|--------------------------------------------------------------------------------------------------|-----------------|
| **Intentionally                blank**                                                           |            |

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**HERCULES      INCORPORATED**

**INRASTURCTURE**

**SCHEDULE      M STAFFING PLAN**

**THE      FOLLOWING 1 TABLE HAS BEEN REDACTED**

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**Hercules**

**Schedule        N**

**Termination        Charges**

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**SCHEDULE        N**

**TERMINATION        CHARGES**

| **1.  ** | **Introduction** |
|--------------------|------------------|

**Schedule        N**
**Agreement**

| **2.  ** |  **Termination                Charges** |
|--------------------|----------------------------------------------|

**Schedule        N**

**THE        FOLLOWING TABLE HAS BEEN REDACTED**

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**Hercules**

**Schedule      O.1**

**Hercules      Facilities**

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**SCHEDULE      O.1**

**HERCULES      FACILITIES**

**Schedule      O.1**
**Agreement**

**Section      6.2**

**1.**

| **No.                of Supplier Personnel** | **Description**                                                         | **Duration**           |
|----------------------------------------------|-------------------------------------------------------------------------|------------------------|
| 1                                            | Office                space and office furniture for Supplier Personnel | 2                Years |
| 3                                            | Work                space and furniture for Supplier Personnel          | Term                   |
| 1                                            | Office                space and office furniture for Supplier Personnel | 2                Years |
| 1                                            | Office                space and office furniture for Supplier Personnel | 1                Year  |
| 1                                            | Work                space and furniture for Supplier Personnel          | Term                   |
| 1                                            | Office                space and office furniture for Supplier Personnel | Term                   |
| 2                                            | Work                space and furniture for Supplier Personnel          | Term                   |

**2.**

| **No.                of Supplier Personnel** | **Description**                                           | **Duration** |
|----------------------------------------------|-----------------------------------------------------------|--------------|
| 1                                            | Space                and furniture for Supplier Personnel | Term         |

**3.**

| **No.                of Supplier Personnel** | **Description**                                                | **Duration** |
|----------------------------------------------|----------------------------------------------------------------|--------------|
| 1                                            | Work                space and furniture for Supplier Personnel | Term         |

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**4.**

| **No.                of Supplier Personnel** | **Description**                                                | **Duration** |
|----------------------------------------------|----------------------------------------------------------------|--------------|
| 1                                            | Work                space and furniture for Supplier Personnel | Term         |

**5.**

| **No.                of Supplier Personnel** | **Description**                                                         | **Duration** |
|----------------------------------------------|-------------------------------------------------------------------------|--------------|
| 1                                            | Office                space and office furniture for Supplier Personnel | Term         |
| 1                                            | Work                space and furniture for Supplier Personnel          | Term         |

**6.**

| **No.                of Supplier Personnel** | **Description**                                                | **Duration** |
|----------------------------------------------|----------------------------------------------------------------|--------------|
| 1                                            | Work                space and furniture for Supplier Personnel | Term         |

**7.**

| **No.                of Supplier Personnel** | **Description**                                                | **Duration** |
|----------------------------------------------|----------------------------------------------------------------|--------------|
| 1                                            | Work                space and furniture for Supplier Personnel | Term         |

**8.**

| **No.                of Supplier Personnel** | **Description**                                                | **Duration** |
|----------------------------------------------|----------------------------------------------------------------|--------------|
| 1                                            | Work                space and furniture for Supplier Personnel | Term         |

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**9.**

| **No.                of Supplier Personnel** | **Description**                                                | **Duration** |
|----------------------------------------------|----------------------------------------------------------------|--------------|
| 1                                            | Work                space and furniture for Supplier Personnel | Term         |

**10.**

| **No.                of Supplier Personnel** | **Description**                                                | **Duration** |
|----------------------------------------------|----------------------------------------------------------------|--------------|
| 1                                            | Work                space and furniture for Supplier Personnel | Term         |

**11.**

| **No.                of Supplier Personnel** | **Description**                                                | **Duration** |
|----------------------------------------------|----------------------------------------------------------------|--------------|
| 1                                            | Work                space and furniture for Supplier Personnel | Term         |

**12.**

| **No.                of Supplier Personnel** | **Description**                                                | **Duration** |
|----------------------------------------------|----------------------------------------------------------------|--------------|
| 1                                            | Work                space and furniture for Supplier Personnel | Term         |

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**Hercules**

**Schedule      O.2**

**Supplier      Facilities**

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**SCHEDULE      O.2**

**SUPPLIER      FACILITIES**

**Schedule      O.2**
**Agreement**

**Supplier      Facilities**

|   | **Street                Address**                                                 | **Scope                of Services Provided** | **City** | **State**                 | **Country** |
|--------|-----------------------------------------------------------------------------------|-----------------------------------------------|----------|---------------------------|-------------|
| 1      | A-9,                Sector III, Noida - 201301                                    | Any                Services                   | Noida    | U.P.                      | India       |
| 2      | Manak                Building, Gurgaon                                            | Any                Services                   | Gurgaon  | Haryana                   | India       |
| 3      | Arihant                Technopolis, 4/293, Old Mahabalipuram Road, Kandan Chavadi | TBD                during Transition Period   | Chennai  | Tamil                Nadu | India       |

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**Hercules**

**Schedule      O.3**

**Hercules      Provided Equipment**

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**SCHEDULE      O.3**

**HERCULES      PROVIDED EQUIPMENT**

**Schedule      O.3**
**Agreement**

**Section      6.4(e)**

| **Hercules                Facility Location** | **Quantity** | **Description                of Hercules Provided Equipment**                                                                    | **Duration** |
|-----------------------------------------------|--------------|----------------------------------------------------------------------------------------------------------------------------------|--------------|
|                                          |         | None,                other than as described in **Schedule                O.1****or** **Schedule                J.1**  |         |
|                                          |         |                                                                                                                             |         |
|                                          |         |                                                                                                                             |         |
|                                          |         |                                                                                                                             |         |

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**Hercules**

**Schedule      P**

**Direct      Hercules Competitors **

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**SCHEDULE      P**

**DIRECT      HERCULES COMPETITORS**

**Schedule      P**
**Agreement**

| Akzo                Nobel                            |
|------------------------------------------------------|
| Amazon                                               |
| BASF                                                 |
| Bayer                                                |
| Buckman                                              |
| Ciba                                                 |
| Colorcon                                             |
| Dow                Chemical Co.                      |
| Eka                                                  |
| GP                                                   |
| Hexion                                               |
| Huber                                                |
| Kemira                (includes Lanxess acquisition) |
| Nalco                Holding Company                 |
| Nippon                Soda Company                   |
| Perstorp                and                          |
| Rhodia                                               |
| Rohm                & Haas                       |
| Samsung                                              |
| SE                Tylose (part of Shinetsu)          |
| Wolff                                                |

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**Hercules**

**Schedule      Q**

**Satisfaction      Survey**

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**SCHEDULE      Q**

**SATISFACTION      SURVEY**

**Schedule      Q**
**Agreement**

|   | 1) | The                Remedy System can be configured to trigger a survey form for every                ticket                (whether it is an incident / Service request) and Supplier shall                review                the feedback everyday and work on any action items and present improvement                plans to Hercules. Supplier shall implement such plans as approved                by                Hercules. |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 2) | Supplier                shall also have a quarterly service score card (HCL Cares) implemented.                Supplier will send an email based survey to the key Hercules stakeholders                to understand the satisfaction on deliverables In terms of communication,                technology and process adherence. A detailed questionnaire based                on the                above mentioned parameter will be developed during the Transition                Period.                The questionnaire for such surveys shall be determined during the                Transition Period. |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**HERCULES**

**SCHEDULE      R**

**REPORTS**

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**SCHEDULE      R**

**REPORTS**

**Schedule      R**
**Agreement**

**1.0**
**Introduction**

**Section      9.2**
**Schedule      R**
**Attachment      R-1**
**Schedule      G**

**2.0**
**Reports**

**Attachment      R-1**

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**ATTACHMENT      R-1**

**Description      of Service management Reports**

**Attachment      R-1**
**Schedule      R**

**1.0**
**SERVICE      MANAGEMENT Reports**

| **Functional                Service Area**                | **Report                Name**                                         | **Description**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | **Frequency**                                     | **Recipient**                                               | **Media**                    |
|-----------------------------------------------------------|------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------|-------------------------------------------------------------|------------------------------|
| Security                (**MyDashboard**)                 | *Device                Reports*                                        | *1.                Denied Inbound / Outbound connections.**2.                Top intruders by source.**3.                Top attacked destinations.*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          | *To                be decided during Transition.* |                                                        |
| Security                (**My                Dashboard**) | *Device                Reports*                                        | *1.                Summary of Internet Browse Time by Category (Would be generated by                WebSense Reporter)**2.                Top by Hits  à  Categories receiving the highest number of                hits (Would be generated by WebSense Reporter)**3.                Destination Summary àThe destinations accessed by groups, including                domain, hits, URL, and category (Would be generated by WebSense                Reporter)**4.                Bandwidth Summary à Summary report on the bandwidth used by groups,                including domain, bytes transferred, URL/cost, and category. (Would                be                generated by WebSense Reporter).* | *To                be decided during Transition.* |                                                        |
| Security                (Dashboard)                       | *Analysis                Reports*                                      | *1.                Weekly Global Analysis Report.**2.                Monthly Global Analysis Report.*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | *To                be decided during Transition.* |                                                        |
| Security                                                  | *SOX                Compliance*                                        | *These                reports will be decided depending on the information captured during                transition*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | *To                be decided during Transition.* |                                                        |
| All                Tracks                                 | *Incident                Report*                                       | *Incident                by Sev, Status, Ticket no. using Remedy.*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            | *Daily*                                           | *Track                Leads/ Customer Manager*              | *Email/Excel*                |
| Helpdesk                                                  | *Change                Report*                                         | *1.                Open Change Requests**2.                Closed Change Request over a period of time*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | *Weekly*                                          | *Change                Control Board / SDM*                 | *Email.*                     |
| Helpdesk                                                  | *TSF                Report**(Telephone                Service Factor)* | *It                will combine individual factors like Abandonment rate, ASA, AHT                etc.*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | *Daily*                                           | *Helpdesk                Manager/ Customer Designated Team* | *Email/Excel*                |
| Helpdesk                                                  | *Performance                Summary Report*                            | *SLA                metric agreed Vs Actual*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | *Weekly*                                          | *Business                owners/SDM/Helpdesk Manger*        | *Email/PPT*                  |
| Helpdesk                                                  | *Management                Survey Report*                              | *Survey                feedback, Management Sat Score, Action update*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | *Weekly*                                          | *Business                owners/SDM/Helpdesk Manger*        | *Email                Excel* |
| Helpdesk                                                  | *Monthly                Report*                                        | *SLA                metric, Changes, Value Add, Complaint Mgmt.*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | *Monthly*                                         | *Business                owners/SDM/Helpdesk Manger*        | *Email/PPT*                  |
| Lotus                Notes                                | *Mail                Flow Report*                                      | *Number                of Inbound / Outbound mail flow.*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | *Weekly*                                          | *Business                owners / SDM*                      | *Email*                      |
| Lotus                Notes                                | *Server                Statistics*                                     | *Server                utilization, Load usage etc*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | *Weekly*                                          | *Business                owners / SDM*                      | *Email*                      |
| Lotus                Notes                                | *Mail                Replication*                                      | *Database                Replication failures*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                | *Weekly*                                          | *Business                owners / SDM*                      | *Email*                      |
| DC                Operations                              | *Abend                Report*                                          | *Failed                Jobs Report.*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          | *Daily**Weekly*                                   | *Business                owners / SDM*                      | *Email*                      |
| DC                Operations                              | *Batch                Report*                                          | *Number                of Batch Jobs*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | *Monthly*                                         | *Business                owners / SDM*                      | *Email*                      |
| DC                Operations                              | *Trend                Report*                                          | *No.                of Abends Vs Date*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | *Monthly*                                         | *Business                owners / SDM*                      | *Email*                      |
| Network(WAN)                                              | *Router                Utilization*                                    | *Router                Availability*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          | *Daily**Monthly*                                  | *Business                owners / SDM*                      | *Email*                      |
| Network(WAN)                                              | *Router                Utilization*                                    | *Router                Inbound / Outbound utilization*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | *Daily**Monthly*                                  | *Business                owners / SDM*                      | *Email*                      |
| Network                (Voice)                            | *PBX                & Telco*                                       | *1.                Trunk Utilization Report (Individual Trunk reports)**2.                Trunk peak hour report.**3.                Trunk incoming & outgoing report.**4.                System Utilization report.**5.                Major / Minor alarm status.*                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | *Monthly*                                         | *Business                owners / SDM*                      | *Email*                      |
| Network                (Voice)                            | *PBX                & Telco*                                       | *1.                System Health check reports**2.                System Audit Reports**3.                Preventive maintenance reports*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | *Quarterly*                                       | *Business                owners / SDM*                      | *Email*                      |
| Servers                (Windows)                          | *Server                Report*                                         | *1.                CPU Utilization.**2.                Memory Usage.**3.                Disk Utilization*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | *Weekly**Monthly*                                 | *Business                owners / SDM*                      | *Email*                      |
| Servers                (UNIX)                             | *Backup                Reports*                                        | *Backup                Success / Failure Reports using Data Protector.*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | *Daily*                                           | *Business                owners / SDM*                      | *Email*                      |
| Servers                (UNIX)                             | *Failure                Reports*                                       | *HP-UX                Server (Hardware / Software) failure report using                ISEE.*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | *Daily*                                           | *Business                owners / SDM*                      | *Email*                      |
| SAN                                                       | *Allocation                Report*                                     | *SAN                Allocation report.*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | *Weekly*                                          | *Business                owners / SDM*                      | *Email*                      |

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules      **

**Schedule      S**

**Governance      **

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**SCHEDULE      S**

**GOVERNANCE**

| **2.0** | **Introduction** |
|---------|------------------|

**Schedule      S**
**Agreement**

| **3.0** | **Committees                and Teams** |
|---------|-----------------------------------------|

| **3.1** | **Executive                Steering Committee** |
|---------|-------------------------------------------------|

| **3.2** | **Management                Team** |
|---------|------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      T**

**Hercules      Rules, **

**Hercules      IT, Security, and Related Standards,**

**and      **

**Hercules      Business Practices Policy**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**SCHEDULE      T**

**Hercules      Rules, Hercules IT, Security, and Related Standards, and Hercules Business      Practices Policy**

** **
**Schedule      T **
**Agreement**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      U**

**Termination      / Expiration Rights**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE COMMISSION.**

**SCHEDULE      U**

**TERMINATION      / EXPIRATION RIGHTS**

**Schedule      U**
**Agreement**

**Section      6.4(c)**
**Section      6.4(c)**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Schedule      V**

**Affected      Employees**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**SCHEDULE      V**

**AFFECTED      EMPLOYEES**

**Schedule      V**
**Agreement**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Exhibit      1**

**Form      of Non-Disclosure Agreement**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**FORM      OF NON-DISCLOSURE AGREEMENT**

**NDA**
**Supplier**
**Receiving      Party**
**Hercules**

**Contract**

**Confidential      Information.**

**Confidential      Information**

**Receiving      Party's Duties.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Termination.**

**4.**
**General      Provisions.**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| **[__________________________]****(“Supplier”)** | **[Receiving                Party] (“Receiving Party”)** |
|--------------------------------------------------------------|----------------------------------------------------------------------|
|                                                         |                                                                 |
| By:________________________________                          | By:__________________________                                        |
|                                                         |                                                                 |
| Name:______________________________                          | Name:________________________                                        |
|                                                         |                                                                 |
| Title:_______________________________                        | Title:_________________________                                      |
|                                                         |                                                                 |
| Date:                               | Date:                                            |

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Hercules**

**Exhibit      2**

**Form      of Invoice**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**EXHIBIT      2**

**FORM      OF INVOICES**

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

**Exhibit      3**

**COMPANION      AGREEMENT**

***[Local      Country Name]***

***[local      country name]***
**Agreement      Date**
***[Name      of Hercules local country Eligible Recipient]***
**Hercules**
***[Name      of Supplier local country affiliate]***
**Supplier**

**RECITALS**

| A. | Hercules                Incorporated, a Delaware corporation having a principal place of                business                in Wilmington, Delaware, and HCL America, Inc., a*** ***California*** ***corporation                having a principal place of business in Sunnyvale, California and                HCL                Technologies Limited, an*** ***Indian                public limited company*** ***having                its registered office at 806 Siddharth, 96, Nehru Place, New Delhi                110 019                entered into the Master Professional Services Agreement dated as                of                [____], 2007 (the “**Master                Agreement**”). |
|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| B. | The                Master Agreement contemplates the provision of certain services in                various                countries outside the United States, including ***[name                of local country].***The                Master Agreement also contemplates that an Eligible Recipient designated                by Hercules Incorporated and an Affiliate of HCL America, Inc.,                respectively, will enter into a Companion Agreement for the provision                of                such products and services in each such                country. |
|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| C. | The                purpose of this Agreement is to set forth the terms and conditions                for                Supplier’s provision of such services to certain Eligible Recipients in                ***[name                of local country]***. |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 1. | Incorporation                of Master Agreement.                This Companion Agreement is entered                into under the provisions of the Master Agreement, and except as                provided                below, all of the terms and provisions of the Master Agreement are                incorporated into this Companion Agreement by this reference as if                fully                set forth herein. The following provisions of the Master Agreement                do not                apply to this Companion Agreement and are not incorporated into this                Companion Agreement: ***[list                provisions of the Master Agreement that should not apply to the local                country agreement due to legal restrictions (if                any)]***.                In                the event of any inconsistency between the terms of this Companion                Agreement and the Master Agreement, this Companion Agreement shall                control                as to the subject matter of this Companion Agreement. Capitalized                terms                used in this Companion Agreement, to the extent not otherwise defined                in                this Companion Agreement, shall have the same meanings as in the                Master                Agreement. |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | Term.                The term of this Companion Agreement will commence on _________,                200_ (the                “**Agreement                Date**”),                and will continue thereafter until the expiration or termination                of the                Master Agreement, unless this Companion Agreement is terminated earlier                in                accordance with the terms of the Master Agreement. |
|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3. | Local                Services.                During the term of this Companion Agreement, Supplier shall provide                the                Services described in the Master Agreement to the Eligible Recipients                in                ***[name                of local country]***and/                or as*** ***listed                in Attachment __ hereto, subject to Section 4.7 of the Master Agreement.                Supplier shall provide such Services in the manner and in accordance                with                the Service Levels set forth in the Master Agreement. Supplier also                shall                timely perform or cause to be performed the obligations of [_______]                specified in the Master Agreement with respect to such Services,                subject                to Section 4.7 of the Master                Agreement. |
|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| 4. | Local                Hercules Obligations.                Subject to Section 4.7 of the Master Agreement, Hercules shall timely                perform or cause to be performed the obligations of Hercules Incorporated                specified in the Master Agreement with respect to the Services provided                by                Supplier to the Eligible Recipients in ***[name                of local country]***. |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 6. | Supplier                Charges. |
|----|----------------------------------|

|   | (a) | Supplier                Charges.                The Charges for the Services to be provided by Supplier under this                Companion Agreement are set forth in Attachment __ hereto. |
|--------|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (b) | Taxes.                Unless otherwise specified in this Companion Agreement, the                responsibilities of each Party for taxes arising under or in connection                with this Companion Agreement shall be as set forth in Section 11.4                of the                Master Agreement. |
|--------|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | Invoicing                and Payment Terms.                Unless otherwise specified in this Companion Agreement, the                responsibilities of each Party for invoicing and payment for Services                provided under this Companion Agreement shall be as set forth in                Article                12 and **Schedule                J**                of                the Master Agreement and /or Attachment __ hereto. |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 7. | Additional                Provisions. |
|----|---------------------------------------|

|   | **(a)** | **The                Parties agree they will fully cooperate with each other in good faith                to:** |
|--------|---------|-----------------------------------------------------------------------------------------------------------------|

|   | (b) | Supplier: |
|--------|-----|-----------|

|   | (i) | May,                in its sole discretion, offer employment to EU Hercules Personnel                (other                than those covered by EC Acquired Rights Directive) whose employment                is or                will be terminated as a result of this Companion Agreement or Master                Agreement; |
|--------|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii) | Shall,                in addition to Article 17 of the Master Agreement, indemnify, defend                and                hold harmless Hercules and the Eligible Recipients and their respective                officers, directors, employees, agents, representatives, successors,                and                assigns against any Losses and threatened Losses in connection with                any of                the following |
|--------|------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | a. | any                act or omission of Supplier, a Supplier Affiliate or Subcontractor                relating to the employment or termination of the employment of any                EU                Supplier Personnel; |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | b. | any                claim by a recognized trade union, works council, staff association                or                other representative, person or body in respect of EU Supplier Personnel; |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | c. | any                claim by any EU Hercules Personnel subsequently employed by Supplier                for                any cause of action arising after such employment by Supplier;                and |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | d. | upon                expiration or termination of the Master Agreement, this Companion                Agreement or any part of the Services: |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------------|

|   | (c) | Hercules                shall in addition to Article 17 of the Master Agreement, indemnify,                defend                and hold harmless Supplier and its Affiliates and Subcontractors                and their                respective officers, directors, employees, agents, representatives,                successors, and assigns against any Losses and threatened Losses                in                connection with any of the following (unless and to the extent the                claim                for such Losses or threatened Losses is based upon the acts or omissions                of Supplier or a Supplier Affiliate or                Subcontractor): |
|--------|-----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | a. | against                all actions, proceedings, costs (including legal costs), losses,                damages,                fines, penalties, compensation, awards, demands, orders, expenses                and                liabilities connected with or arising from any law, constitution,                treaty,                directive, statutes, secondary legislation, order, code of practice,                binding case law, contractual obligation, and other common law right,                relating to or connected with the employment and dismissal of employees                which the Supplier may suffer or incur in relation to the termination                of                employment of EU Hercules Personnel, the employment of the EU Hercules                Personnel up to the date of that termination of                employment; |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

|   | b. | any                claim by a recognized trade union, works council, staff association                or                other representative, person or body in respect of EU Hercules Personnel                in relation to the termination of employment of EU Hercules Personnel                and                the employment of the EU Hercules Personnel up to the date of that                termination of employment; |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | c. | any                claim by any EU Hercules Personnel subsequently employed by Supplier                for                any cause of action arising before such                employment; |
|--------|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | d. | upon                execution of the Master Agreement, this Companion Agreement or any                part of                the Services: |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------|

|   | 1. | a                claimed employment relationship between Supplier or any Affiliate                of                Supplier and any such EU Hercules Personnel under the EC Acquired                Rights                Directive or other similar applicable                Law; |
|--------|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | For                the purposes of this Companion                Agreement, |
|--------|-----------------------------------------------------------------------------|

|   | “EU                Supplier Personnel” shall mean all Supplier Personnel located within any                country to which the EC Acquired Rights Directive or other similar                Law                applies. |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 8. | Disputes                and Jurisdiction.                For avoidance of doubt, any dispute arising under this Companion                Agreement                shall be resolved in accordance with the provisions of Article 19                of the                Master Agreement. |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 9. | Governing                Law.                Except as otherwise provided in this Companion Agreement, this Companion                Agreement and performance under it shall be governed by and construed                in                accordance with the applicable Laws of the State of Delaware, USA,                without                giving effect to the principles thereof relating to conflicts of                laws.                The application of the United Nations Convention on Contracts for                the                International Sale of Goods is expressly excluded. The election of                Delaware Law for this purpose shall not operate or be construed to                result                in the extra-territorial application of any Laws of the State of                Delaware                or the United States of America unrelated to the interpretation of                contracts. |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 10. | Service                of Legal Process.                For the sole purpose of service of legal process, receipt of any                notice or                notification of writ or other judicial proceedings before the courts                of                Wilmington, Delaware, as selected by the Parties under Section 19.3                of the                Master Agreement, the Parties to this Companion |
|-----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| 12. | Counterparts.                This Companion Agreement may be executed in several counterparts,                all of                which taken together shall constitute one single agreement between                the                Parties hereto. |
|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 13. | Severability.                In                the event that any provision of this Companion Agreement conflicts                with                the Law under which this Companion Agreement is to be construed or                if any                such provision is held invalid or unenforceable by a court with                jurisdiction over the Parties, such provision shall be deemed to                be                restated to reflect as nearly as possible the original intentions                of the                Parties in accordance with applicable Law. The remaining provisions                of                this Companion Agreement and the application of the challenged provision                to persons or circumstances other than those as to which it is invalid                or                unenforceable shall not be affected thereby, and each such provision                shall                be valid and enforceable to the full extent permitted by                Law. |
|-----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 14. | Language.                The Parties have requested that this Companion Agreement and all                documents                contemplated thereby or relating thereto be drawn up in the English                language. This document shall be translated into an official language                of                ***[name                of country]***,                if required by Law, but in the event of inconsistencies or conflicts                the                English version shall prevail. |
|-----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 15. | Entire                Agreement.                Together with the Master Agreement and the documents identified in                Section                2.2 of the Master Agreement, as each may be amended, this Companion                Agreement and the Schedules, Exhibits and Attachments thereto constitute                the entire agreement between the Parties with respect to the subject                matter hereof. There are no agreements, representations, warranties,                promises, covenants, commitments or undertakings other than those                expressly set forth herein and therein. This Companion Agreement                supersedes all prior agreements, representations, warranties, promises,                covenants, commitments or undertaking, whether written or oral, with                respect to the subject matter contained in this Companion Agreement.                No                amendment, modification, change, waiver, or discharge hereof shall                be                valid unless in writing and signed by an authorized representative                of the                Party against which such amendment, modification, change, waiver,                or                discharge is sought to be enforced (except, however, that amendments                to                the Master Agreement shall be applicable to and, by reference,                incorporated in this                Agreement). |
|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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**THIS          EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT          REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY          WITH THE SECURITIES AND EXCHANGE          COMMISSION.**

| ***[Hercules                name]*** |   | ***[Supplier                name]*** |   |
|--------------------------------------|--------|--------------------------------------|--------|
|                                 |   |                                 |   |
| By:                                  |   | By:                                  |   |
|                                 |   |                                 |   |
| Title:                               |   | Title:                               |   |
|                                 |   |                                 |   |
| Date:                                |   | Date:                                |   |
|                                 |   |                                 |   |