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2008 FEDERAL STUDENT AID AWARENESS SURVEY

Note: Will be administered to parents of high school students and high school students using computerassisted telephone interviews. If more than one high school student in family questions will be asked to or 

will apply to oldest teenager who was in high school in the last year, if possible. Items or text in italics are 

not read to respondent. For all questions with instructions “probe; mark all that apply,” first response will 

be noted.

Introduction: 

Screener 

Intro1. HELLO, I'm calling for the U.S. Department of Education. My name is _____. We're conducting 

an important study on high school age students and their preparations for attending college. Your 

phone number has been randomly selected and I'd like to ask you a few questions. Your responses 

can help improve programs that make it possible for more people to go to college. The interview 

takes about 9 minutes and any information you give us will be confidential. Have I reached you at 

[Read number]?

01 Yes, continue to next question [Go to S1]

02 No Answer

03 Normal busy

04 Answering machine

06 No, Number is not the same [Go to X1]

07 Termination screen

08 Refused [GO TO Termination screen]

14 Continue in Spanish

(X1) Thank you very much, but I seem to have dialed the wrong number. It's possible that your number may 

be called at a later time. {TERM}

S1. Is this a private residence?

01 Yes, continue

02 No, non-residential [Go to X2]

99 Refused [GO TO Termination screen]

{If S1=2}

(X2) Thank you very much, but we are only interviewing private residences. Thank you for your time. 

S2. Our study requires that we randomly select one person who lives in your household to be 

interviewed. How many children and adults, including yourself, are there in your household?

01__ Number of people in the household [Range=1-12]

99 Refused [Terminate]

S3. How many of these people are Adults, that is age 20 or older?

01 Enter response [Range=0-value in S2]

99 Refused [Terminate]

{CATI: Validate if S3 >3}

S4. How many of these people were teenagers in high school during the last school year? (September 

2007 to June 2008)

01 Enter response [Range=0-value in S2]

99 Refused [Terminate]
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[CATI: sum of S3 and S4 cannot exceed response value to S2] 

**Keep information in dataset**[If there is at least one adult and one teenager in the household, 

continue. Otherwise, terminate call and code as no eligible household.]

Screener for Paired Interviews

[IF PARENT QUOTA IS FILLED, GO TO S10]

S5T. Our study requires that we interview parents and teenage children. We would like to randomly 

select one parent who lives in your household to be interviewed. After that interview is complete, 

we would also like to interview the oldest teenager in your household who was in high school last 

year. The interviews do not need to be conducted at the same time; we can make arrangements to 

call back and complete an interview with a child.

S5. How many of the adults in the household are parents or guardians for the teenagers living in the 

household? 

01__ Number of parents/guardians in the household [Range=1-value in S3]

99 Refused [Terminate]

[CATI: Validate if S5>2]

[IF S5 >1]

S6. What is the name of the parent or guardian who had the most recent birthday?

01 RECORD FIRST NAME: __________

99 Refused [Terminate]

[IF S5=1]

S6a. Are you the parent or guardian?

01 Yes [GO TO PRESURVEY INTRO]

02 No [GO TO S8a]

99 Refused [Terminate]

S7. Are you {INSERT NAME FROM S6 if S6=1}?

01 Yes [Go to PRESURVEY INTRO]

02 No [Go to S8]

99 Refused [Terminate]

S8. May I speak with {INSERT NAME FROM S6 if S6=1}?

01 Yes, selected respondent coming 

02 No, not here [Schedule a call back]

99 Refused [Terminate]

[IF S6a=02]

S8a. May I speak with the parent or guardian for the teenagers living in the household?

01 Yes, selected respondent coming

02 No, not here [Schedule a call back]

99 Refused [Terminate]
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[IF S8=01 or S8a=01] 

S9T. I'm calling for the U.S. Department of Education. My name is _____. We're 

conducting an important study on high school age students and their preparations for attending 

college. Your phone number has been randomly selected and I'd like to ask you a few questions. 

Your responses can help improve programs that make it possible for more people to go to college.

Our study requires that we interview parents and teenage children. After your interview is 

complete, we would also like to interview the oldest teenager in your household who was in high 

school last year. The interview takes approximately 9 minutes and any information you or your

teenager provides will be confidential. The interviews do not need to be conducted at the same time, 

we can make arrangement to call back and complete an interview.

01 Continue [Go straight into PRESURVEY INTRO

02 Request callback

99 Refused [Terminate]

Screener for Teen Only

S10. For this study we are interviewing teenage children. We would like to interview the oldest teenager 

in your household who attended high school in the past school year. 

Am I currently speaking with a parent or guardian for the teenagers living in the household? 

01 Yes [Go to S12]

02 No [Go to S11] 

99 Refused [Terminate]

[IF S10=02]

S11. May I speak with a parent or guardian for the teenagers living in the household?

01 Yes, Parent coming 

02 No, not here [Schedule a call back]

99 Refused [Terminate]

If S11=01, read]

S12T. I'm calling for the U.S. Department of Education. My name is _____. We're 

conducting an important study on high school age students and their preparations for attending 

college. Your phone number has been randomly selected and I'd like to ask your oldest teenager a 

few questions. Your teenager’s responses can help improve programs that make it possible for more 

people to go to college. The interview takes approximately 9 minutes and any information you or 

your teenager provides will be confidential. The interview does not need to be conducted at this 

time, we can make arrangement to call back and complete an interview.

S12. How old is your oldest teenager who attended high school in the past school year?

01 Enter age [Range=13-19]

99 Refused [Terminate]

{If oldest teenager is 18 or 19:}

S13. That is the person I would like to speak with. Is that person available? 

01 Yes [go to KIDINTRO]

02 No [schedule callback]

99 Refused [Terminate]

{If oldest teenager is between 13 and 17:} 

S14. Since your oldest teenager is between 13 and 17 years old, I need to ask for permission to interview 
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him/her. May I have your permission to interview the teenager?

01 Yes 

02 No, not here [schedule callback]

99 Refused [Terminate]

(KIDINTRO) 

S15. [WHEN THE CHILD IS ON THE PHONE: READ IF NECESSARY: HELLO, I'm calling for the 

U.S. Department of Education. My name is _______. We're conducting an important study on high 

school age students and their preparations for attending college. I'd like to ask you some questions. 

Your responses can help improve programs that make it possible for more people to go to college.

01 Child available [Go straight into PRESURVEY INTRO]

02 Child not available, schedule a call back

99 Refused [Terminate]

(PRESURVEY INTRO)

S16T. I won't ask for your name, address or other personal information that can identify 

you. Your participation is by choice and you may decline to participate at all. You don't have to 

answer any question you don't want to, and you can end the interview at any time. The interview 

takes approximately 9 minutes and any information you give us will be confidential. The interview 

may be monitored for quality assurance purposes. If you have any questions about this survey, I 

will provide a telephone number for you to call to get more information about the study or your 

rights as a research participant. Would you like for me to give you those numbers now?

CALL CENTER 1-800 #: 1 800-778-3791 

US Department of Education: Mary K Muncie 202-377-3202

01 Continue

02 Request callback

99 Refused [Terminate]

{PROGRAMMING NOTE: ALL QUESTIONS FOR ADULTS ARE LABELED WITH ‘P’. 

STUDENT QUESTIONS ARE LABLED WITH ‘S’.}

Let’s get started. First, I’d like to ask you some questions about going to college or some other type of 

school after high school.

Q1(P/S). Are you [if student]/Is your child [if parent] planning to go to college, trade or technical school 

after high school?

01 Yes

02 No

97 Unsure/haven’t decided

99 Refused

Q2(P/S). Now, think about paying for college, trade or technical school. Where would you go to find 

information about ways to pay for college? [Probe; mark all that apply.][MUL=14][DO NOT READ]

01 High school or guidance counselor

02 College/school financial aid office

03 Bookstore (e.g., Borders, Barnes & Noble)

04 Friends and colleagues

05 Family members 

06 Specialists, advisors or HR personnel at work or in union
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07 Library - look for books/articles/publications

08 Web site/Internet/computer/on line 

09 U.S. Department of Education web site 

10 U.S. Department of Education publications

11 College entrance publications (e.g. Peterson’s, College Board)

12 Magazines (e.g., US News and World Report)

13 College catalogues, materials, publications

14 Financial advisor/planner

15 Financial institution (banks, credit unions)

16 Other (specify):_____________________

17 Don’t need the information/Already know how to pay

97 Don’t know

99 Refused

[If Q2(P/S) =08 or 09, skip to Q4(P/S). Otherwise go directly to Q3(P/S)]

Q3(P/S). Have you ever looked for information about paying for college/school on the Internet? 

01 Yes 

02 No [GO to Q3A(P/S)]

97 Don’t know [skip to Q3A(P/S)]

99 Refused [skip to Q6(P/S)]

Q3A(P/S). Would you ever look for information about paying for college/school on the Internet? 

01 Yes 

03 No [skip to Q6(P/S)]

98 Don’t know [skip to Q6(P/S)]

99 Refused [skip to Q6(P/S)]

Q4(P/S).What search terms/words would you use or have you used on the Internet? [Probe; mark all that 

apply.][MUL=10] [DO NOT READ]

01 Financial aid

02 Scholarships

03 Grants

04 Student aid

05 Paying for/financing/funding for college/university/school

06 Loans, college loans, student loans

07 FAFSA or Free Application for Federal Student Aid 

08 U.S. Department of Education

09 State Department of Education 

10 Other (specify):___________

11 Tuition

12 Name of the college, university, or school

97 Don’t know

99 Refused

Q4a(P/S). Are there particular websites you {visited} would go to? [Probe; mark all that apply.] 

[MUL=11] [DO NOT READ]

01 The FAFSA or www.fafsa.ed.gov

02 Federal Student Aid orFederalStudentAid.ed.gov or StudentAid.ed.gov

03 FAFSA4caster.ed.gov

04 ed.gov or U.S. Department of Education

05 State organization or State Department of Education (specify):_________

06 Yahoo!, Google, AOL or other search engine

07 finaid.org

08 Sallie Mae
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09 College Board

10 FAFSA.com

11 fastweb.com

12 mapping-your-future.org

13 knowhow2go.org

14 MyRichUncle.com

15 college.gov

16 Other (specify):______________

17 Financial institutions (banks, credit unions) website

18 Name of the college/university/school (financial aid office) website

97 Nothing in particular/would just look/don’t know

99 Refused

Q5a-c (P/S). Think about how much you trust information or advice on preparing and paying for college 

from different Internet sources. Some Internet sources of information are from private, for profit companies; 

these usually have a web address that ends in .com. Some are from non-profit organizations; these usually 

have a web site ending in .org. Finally, some are from government agencies; these usually have a web site 

ending in .gov. Using a scale from 1 to 7 where 1 is strongly disagree and 7 is strongly agree, to what extent 

do you agree or disagree with the following statement:

Q5a (P/S). I trust the accuracy of the information or advice about paying for college/school provided by 

private companies with .com web sites. Would you say you:

1 Strongly Disagree

2 Disagree

3 Slightly Disagree

4 Neither Agree nor Disagree

5 Slightly Agree

6 Agree

7 Strongly Agree

97-Don’t know

99-Refused

Q5b (P/S).I trust in the accuracy of the information or advice about paying for college/school provided by 

non-profit organizations with .org web sites. Would you say you:

1 Strongly Disagree

2 Disagree

3 Slightly Disagree

4 Neither Agree nor Disagree

5 Slightly Agree

6 Agree

7 Strongly Agree

97-Don’t know

99-Refused

Q5c (P/S). I trust in the accuracy of the information or advice about paying for college/school provided by 

government agencies with .gov web sites.. Would you say you:

1 Strongly Disagree

2 Disagree

3 Slightly Disagree

4 Neither Agree nor Disagree

5 Slightly Agree

6 Agree

7 Strongly Agree

97-Don’t know

99-Refused
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[If Q4a(P/S) =01, skip to Q7(P/S)]

Q6(P/S). Have you ever heard of the FAFSA? [Pronounce rather than spell out]

01 Yes 

02 No [Skip to Q8(P/S)]

97 Don’t know [Skip to Q8(P/S)]

99. Refused [Skip to Q8(P/S)]

Q7(P/S). What is the FAFSA? [Single response] [DO NOT READ]

01 Application for government-sponsored student financial aid [Skip to Q8(P/S)]

02 Web site for student financial aid [Skip to Q8(P/S)]

03 Web site for college applications/advanced college credit [Skip to Q8(P/S)]

04 Free Application for Federal Student Aid [Skip to Q8(P/S)]

06 Process of determining eligibility for student financial aid [Skip to Q8(P/S)]

07 Government grants, loans, aid, scholarships, assistance programs[Proceed to Q7a(P/S)]

08 Other (specify):___________________________ [Proceed to Q7a(P/S)] 

97 Don’t know [Proceed to Q7a(P/S)]

99 Refused [Proceed to Q7a(P/S)]

Q7a(P/S). Would you say the FAFSA is [Read list]

01 An application for government-sponsored student financial aid 

02 A web site for student financial aid

03 A web site for college applications/advanced college credit

97 Don’t know

99 Refused

Q8(P/S). To the best of your knowledge, do you have to pay to file the FAFSA? [DO NOT READ]

01 Yes, have to pay

02 No, it’s free

03 No, but I chose to pay

04 It depends [no further clarification]

05 It depends on the amount of data I reveal

06 It depends on my/our family’s income

07 Other (specify):___________________________

97 Don’t know

99 Refused

Q9(P/S). Do you know of any Federal government agency that provides student financial aid for college, 

trade or technical school? 

01 Yes

02 No [Skip to Q 10(P/S)]

97 Don’t know [Skip to Q 10(P/S)]

99 Refused [Skip to Q 10(P/S)]

[IF Q9(P/S)=”yes”]

Q9a(P/S). Which one(s)? [Probe for any others; mark all that apply.][MUL=7] [DO NOT READ]

01 Federal Student Aid/Office of Federal Student Aid [Skip to Q 10a(P/S)]

02 FSA [Skip to Q10a(P/S)]

03 U.S. Department of Education

04 State Department of Education

05 U.S. Armed services (Army, Navy, Air Force, Marines, Coast Guard, National Guard, 

ROTC etc.) or Department of Defense
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06 Veterans Administration

07 Other (specify):____________

08 Federal loan, grant, or program (Stafford, Perkins, Pell, Work Study)

09 State grant or scholarship program (Cal grant, hope scholarship, Bright Futures etc.)

10 Sallie Mae or guarantee agency

97 Don’t know

99 Refused

Q10(P/S). Have you ever heard of FSA or the Office of Federal Student Aid at the U.S. Department of 

Education? 

01 Yes

02 No [Skip to Q14(P/S)]

97 Don’t know [Skip to Q14(P/S)]

99 Refused [Skip to Q14(P/S)]

Q10a(P/S). From what sources did you hear of FSA or the Office of Federal Student Aid at the U.S. 

Department of Education? Sources might include: media or things you’ve seen or heard; people you’ve 

talked to; and places you’ve gone to. [Probe; mark all that apply.][DO NOT READ]

01 TV

02 Radio

03 Print advertisement, poster or publication

04 Newspaper or magazine article

03 High school guidance counselor or teacher

04 College education advisor, counselor, admissions officer or recruiter

05 Friend or family member

06 College fair, workshop or event on applying for college or financial aid

07 Other (specify):_______

98 Don’t know/don’t remember

99 Refused

Q11(P/S). Do you know what FSA or the Office of Federal Student Aid at the U.S. Department of Education 

does? [Probe; mark all that apply.][MUL=8] [DO NOT READ]

01 Determines eligibility for loans

02 Determines eligibility for grants/Pell grants

03 Determines if I/we get financial aid or money for school/college or education after high 

school

04 Makes, provides loans 

05 Gives grants, money, scholarships, aid

06 Encourages people to go to college/school, provides information on going to 

school/college or education after high school

07 Promotes access to higher education for all Americans, helps people better their lives/get 

better jobs through education, gives everyone a chance to go to college or other 

aspiring/motivating message

08 Other (specify):_______

97 No / Don’t know

99 Refused

Q12(P/S). The Office of Federal Student Aid (FSA) uses a slogan in its publications and on its web site. 

Have you ever heard it?

01 Yes

02 No [skip to Q13(P/S)]

97 Don’t know [skip to Q13(P/S)]

99 Refused [skip to Q13(P/S)]
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Q12a(P/S). What is it? [DO NOT READ]

01 We help put America through School

02 Start here. Go further.

03 Other (specify):___________ 

97 Don’t know

99 Refused

Q13(P/S). Now I’m going to read you a few slogans. Tell me if you have heard any of them used by the 

Office of Federal Student Aid (FSA). [Present in random order] [Mark all that apply.]

A. We help put America through school [Do not read if mentioned in Q12a]

B. Start here, go further [Do not read if mentioned in Q12a]

C. Know how to go 

D. College is possible

E. The most costly education is the one not begun

01 Yes

02 No

97 Don’t know

99 Refused

Q14(P/S). To what extent do you agree or disagree with the following statement: Financial aid is available 

for education and training after high school for any American who needs it. Using a scale from 1 to 7 where 

1 is strongly disagree and 7 is strongly agree, would you say you:

1 Strongly Disagree

2 Disagree

3 Slightly Disagree

4 Neither Agree nor Disagree

5 Slightly Agree

6 Agree

7 Strongly Agree

97-Don’t know

99-Refused

Q15(P/S). Many families need help paying for college, trade or technical school even after getting 

scholarships or grants. If families like yours need help paying for college, is it a good idea to take out a loan? 

01 Yes [Skip to Q17(P/S)]

02 No

03 It depends/sometimes

97 Don’t know [Skip to Q17(P/S)]

99 Refused [Skip to Q17(P/S)]

Q16(P/S). Why do you think it might not be a good idea to take out a loan? [Probe for multiple responses] 

[MUL=7] [DO NOT READ]

01 Not able to get a loan/have bad credit

02 Not able to pay it back/don’t have enough money

03 Do not have a job to get a loan

04 May not have job after college/school

05 May not finish college/school

06 Interest rates are too high/interest makes it more expensive

07 Other (specify):___________

08 Financial burden, debt that might be difficult, take a long time to pay back

09 May not need it, should use other means (grants, scholarships, aid, savings)

97 Don’t know
L+A/ORC Macro....Federal Student Aid 2 Nov 07 10

99 Refused

Q17(P/S). Did you know that Federal student loans have lower interest rates than most other loans?

01 Yes

02 No

97 Don’t know 

99 Refused

Q18PT. We’re almost finished. I’d just like to ask you a few background questions. First, I’m going to ask 

some questions about the last school year, that is, August 2007 through June 2008.

Q18(P/S). How many people in your household, if any, [if to parent say, including yourself] attended 

college, trade, or technical school during the last school year?

01 ____ (enter number) [Range cannot exceed response to S2]

97 Don’t know

99 Refused

If Student interview continue, else go to Q19P]:

Q19S.What is the highest grade in school or level of education that your mother/female guardian completed? 

01 Less than high school

02 High school graduate or GED

03 Some college

04 Community or Junior college degree

05 Tech or trade school

06 College degree

07 Some graduate school

08 Graduate or professional degree (MA, MS, PhD, JD, MD etc.)

09 NO MOTHER/FEMALE GUARDIAN [DO NOT READ]

97 Don’t know

99 Refused

[If S5>1 or If Q19S=09]

Q20S.What is the highest grade in school or level of education that your father/male guardian completed? 

01 Less than high school

02 High school graduate or GED

03 Some college

04 Community or Junior college degree

05 Tech or trade school

06 College degree

07 Some graduate school

08 Graduate or professional degree (MA, MS, PhD, JD, MD etc.)

09 NO FATHER/MALE GUARDIAN [DO NOT READ]

97 Don’t know

99 Refused

Q20Sa. What grade in high school did you attend during the last school year?

01 9

th grade/Freshman

02 10th grade/Sophomore

03 11th grade/Junior

04 12th grade/Senior

99 Refused
L+A/ORC Macro....Federal Student Aid 2 Nov 07 11

Q21S. Are you of Hispanic or Latino origin? 

01 Yes

02 No

97 Don’t Know

99 Refused

Q22S. What is your race or ethnicity? [Read items 01-05. Multiple responses accepted.] [MUL=6]

01 White

02 Black or African-American

03 Asian

04 Native Hawaiian or Other Pacific Islander

05 American Indian or Alaska Native

[Do not read items below.]

06 Other (specify):_____________

97 Don’t know

99 Refused

[IF Q23P=’BLANK’] 

Q23AS. For 2007, would you say your family’s total household income from all sources before taxes was 

less than $35,000, or $35,000 or more? 

01 Less than $35,000

02 $35,000 or more

97 Not sure

99 Refused

Q24S. [Interviewer: record gender]

01 MALE

02 FEMALE

Student Closing Statement: Thank you very much for your time. Those are all the questions we have for you 

today. Good-bye.

If Parents interview]:

Q19P.What is the highest grade in school or level of education you completed?

01 Less than high school

02 High school graduate or GED

03 Some college

04 Community or Junior college degree

05 Tech or trade school

06 College degree

07 Some graduate school

08 Graduate or professional degree (MA, MS, PhD, JD, MD etc.)

97 Don’t know

99 Refused
L+A/ORC Macro....Federal Student Aid 2 Nov 07 12

[IF S5>1]

Q20P.What is the highest grade in school or level of education the student’s other parent/guardian 

completed? 

01 Less than high school

02 High school graduate or GED

03 Some college

04 Community or Junior college degree

05 Tech or trade school

06 College degree

07 Some graduate school

08 Graduate or professional degree (MA, MS, PhD, JD, MD etc.)

97 Don’t know

99 Refused

Q20Pa. What grade in high school did your oldest teenage child attend during the last school year?

01 9

th grade/Freshman

02 10th grade/Sophomore

03 11th grade/Junior

04 12th grade/Senior

99 Refused

Q21P. Are you of Hispanic or Latino origin? 

01 Yes

02 No

97 Don’t Know

99 Refused

Q22P. What is your race or ethnicity? [Read items 01-05. Multiple responses accepted.] [MUL=6]

01 White

02 Black or African-American

03 Asian

04 Native Hawaiian or Other Pacific Islander

05 American Indian or Alaska Native

[Do not read items below.]

06 Other (specify):_____________

97 Don’t know

99 Refused

Q23P. For 2007, was your total household income from all sources before taxes were deducted?

01 Less than $15,000 [Skip to Q24P]

02 $15,000 to less than $35,000 [Skip to Q24P]

03 $35,000 to less than $45,000 [Skip to Q24P]

04 $45,000 to less than $60,000 [Skip to Q24P]

05 $60,000 to less than $75,000 [Skip to Q24P]

06 $75,000 to less than $100,000 [Skip to Q24P]

07 $100,000 or more [Skip to Q24P]

97 Not sure [Go to Q23PA]

99 Refused [Go to Q23PA]
L+A/ORC Macro....Federal Student Aid 2 Nov 07 13

Q23PA. For 2007, would you say your total household income from all sources before taxes was less than 

$35,000, or $35,000 or more?

01 Less than $35,000

02 $35,000 or more

97 Not sure

99 Refused

Q24P. [Interviewer: record gender]

01 MALE

02 FEMALE

[IF STUDENT QUOTA NOT FILLED CONTINUE, ELSE GO TO CLOSING STATEMENT]

Q24T. Thank you very much for your time. As I mentioned at the beginning of the survey, our study 

requires that we interview parents and teenage children. Now that we have completed the parent interview, 

we would like to ask the same series of questions to the oldest teenager in the household, who was in high 

school last year. The interviews do not need to be conducted at the same time; we can make arrangements to 

call back and complete an interview with your teenager later, but it would be convenient to complete that 

interview now. Can we go ahead with that interview now?

01 Continue

02 Request callback

99 Refused [Terminate]

Q25. How old is your oldest teenager who was in high school last year?

01 Enter age [Range=13-19]

99 Refused [Terminate]

{IF oldest teenager is 18 or 19:}

Q26. That is the person I would like to speak with. Is that person available? 

01 Yes [go to KIDINTRO]

02 No [Schedule callback]

99 Refused [Terminate]

{If oldest teenager is between 13 and 17:} 

Q27. Since your oldest teenager is younger than 18 years of age, I need to ask for permission to interview 

him/her. May I have your permission to interview the teenager?

01 Yes 

02 No [Terminate]

Q28. (KIDINTRO) [WHEN THE CHILD IS ON THE PHONE: READ IF NECESSARY: HELLO, I'm 

calling for the U.S. Department of Education. My name is _______. We're gathering information 

on high school age students and their preparations for attending college, and I'd like to ask you some 

questions. Your responses can help improve programs that make it possible for more people to go to 

college.

01 Child available [Go to Q27T]

02 Child not available, schedule a call back

99 Refused [Terminate]
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SQ28T. I won't ask for your name, address or other personal information that can identify 

you. Your participation is by choice and you may decline to participate at all. You don't have to 

answer any question you don't want to, and you can end the interview at any time. The interview 

takes approximately 9 minutes and any information you give us will be confidential. The interview 

may be monitored for quality assurance purposes. If you have any questions about this survey, I 

will provide a telephone number for you to call to get more information about the study or your 

rights as a research participant. Would you like for me to give you those numbers now?

CALL CENTER 1-800 #: 1 800-778-3791 

US Department of Education: Mary K Muncie 202-377-3202

01 Continue [Go to Q1S]

02 Request callback

99 Refused [Terminate]

Paperwork Burden Statement

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of 

information unless such collection displays a valid OMB control number. The valid OMB control number for 

this information collection is 1845-0045. The time required to complete this information collection is estimated 

to average six minutes per response, including the time to review instructions, search existing data resources, 

gather the data needed, and complete and review the information collection. If you have any comments 

concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: 

U.S. Department of Education, Washington, D.C. 20202-4537. If you have comments or concerns regarding 

the status of your individual submission of this form, write directly to: Colleen McGinnis, Federal Student 

Aid, Borrower Services, U.S. Department of Education, 600 Independence Avenue, S.W., UCP 44E3, 

Washington, D.C. 20202-5302.