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CONTENTS Computer Software Copyrights . . . . . . . 2 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Radio Overview . . . . . . . . . . . . . . . . . . . . 5Parts of the Radio . . . . . . . . . . . . . . . . . . . 5

On/Off/Volume Knob. . . . . . . . . . . . . . . 6Channel Selector Knob . . . . . . . . . . . . . 6Push-to-Talk (PTT) Button . . . . . . . . . . 6Microphone . . . . . . . . . . . . . . . . . . . . . . 6LED Indicator . . . . . . . . . . . . . . . . . . . . 6Programmable Buttons . . . . . . . . . . . . . 6

Indicator Tones . . . . . . . . . . . . . . . . . . . . . 8Audio Indicators for Programmable Buttons 8Improved Audio Features. . . . . . . . . . . . . . 9

Low Level Expansion (LLE) . . . . . . . . . 9Companding . . . . . . . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Battery Information. . . . . . . . . . . . . . . . . . 11

Battery Care and Tips . . . . . . . . . . . . . 11

Getting Started . . . . . . . . . . . . . . . . . . . . 11

Charging your Battery . . . . . . . . . . . . . 12Battery Status . . . . . . . . . . . . . . . . . . . 12

Accessory Information . . . . . . . . . . . . . . . 14

AttachRemoAttachRemoAttach

Turning TAdjusting Selecting Sending Receiving  Radio CReceiving Receiving EmergenTalkarouSquelch Power Le Scan. . Starting oTalkback Deleting Adding a the Scan Scan ChaScan List 

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CONTENTS

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . 27Limited Warranty. . . . . . . . . . . . . . . . . . . . 27Accessories . . . . . . . . . . . . . . . . . . . . . . 31Carry Cases . . . . . . . . . . . . . . . . . . . . . . . 31Remote Speaker MicrophoneS. . . . . . . . . 31Earpieces . . . . . . . . . . . . . . . . . . . . . . . . . 31Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . 31Chargers. . . . . . . . . . . . . . . . . . . . . . . . . . 31Antennas . . . . . . . . . . . . . . . . . . . . . . . . . 32COMPUTER SOFTWARE COPYRIGHTS

The Motorola products described in this manual may include copyrighted Motorola computer programs stored in semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola certain exclusive rights for copyrighted computer programs, including, but not limited to, the exclusive right to copy or reproduce in any form the copyrighted computer program. Accordingly, any copyrighted Motorola computer programs contained in the Motorola products described in this manual 

00_EX500_NATOC.fm Page 2 Friday, July 22, 2005 10:33 AM
PRODUCT SAFETY AND RF EXPOSURE COMPLIANCE

ATTENTION! 

This radio is restricted to occupational use only to satisfy FCC RF energy exposure requirements. Before using this product, read the RF energy awareness information and operating instructions in the Product Safety and RF Exposure booklet enclosed with your radio (Motorola Publication part number 68P81095C98) to ensure compliance with RF energy exposure limits. For a list of Motorola-approved antennas, batteries, and other accessories, visit the following web site which lists approved accessories: http://www.motorola.com/cgiss/index.shtml.

Before using this product, read the operating instructions for safe usage contained in the Product Safety and RF Exposure booklet enclosed with your radio.

!

C a u t i o n

S

SAFETY

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SAFETY

NOTES

01_Safety.fm Page 4 Friday, July 22, 2005 10:33 AM
RADIO OVERVIEW

PARTS OF THE RADIOEX500 Model

 On/Off/Volume Knob

(programmable)

 Side Button 1 

 Push-to-Talk (PTT)

 (programmable)

 Side Button 2

(p

Button

Channel Selector

Knob

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RADIO OVERVIEW

On/Off/Volume KnobTurns the radio on or off, and adjusts the radio’s volume.Channel Selector KnobSwitches the radio to different channels.Push-to-Talk (PTT) ButtonPress and hold down this button to talk, release it to listen.MicrophoneSpeak clearly into the microphone when sending a message.LED IndicatorGives battery status, power-up status, radio call information and scan status.

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Button Short Press Long Pre

Emergency* Initiates an Emergency Alert. Cancels your ra

Emergency sta

Monitor/Permanent Monitor — Continually mon

selected chann

Volume Set — — Battery Gauge — — Scan/Nuisance Channel Delete

Toggles Scan on and off.

Deletes a nuisachannel while s

Tx Power Toggles your radio’s transmit power leve

between High and Low power.†

Repeater/Talkaround

Toggle between using a repeater or trandirectly to another radio.†

Squelch Toggles your radio’s squelch level betwe

normal squelch.†

*

 If Emergency function is required, it can ONLY be programm

† Depending on how your radio has been programmed by yo

short press OR long press, but not both.

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RADIO OVERVIEW

INDICATOR TONESHigh pitched tone Low pitched tone 

Self Test Pass ToneSelf Test Fail TonePositive Indicator ToneNegative Indicator Tone

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IMPROVED AUDIO FEATURESLow Level Expansion (LLE)The LLE feature of your radio improves voice quality by reducing unwanted background noise when receiving a message. It is compatible with most major types of audio processing systems available today.CompandingCompanding is a feature that allows further improvement of voice quality. It compresses your voice at transmission, and expands it when receiving while simultaneously reducing extraneous noise. However, to enjoy this benefit, ALL transmitting and receiving radios must have this feature activated.NOTE: Contact your dealer for your radio’s 

current companding settings or to change the settings.

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RADIO OVERVIEW

NOTES

02_Radio Overview.fm Page 10 Friday, July 22, 2005 11:12 AM
]BATTERY INFORMATIONBattery Care and TipsThis product is powered by a rechargeable battery. The following battery tips will help you obtain the highest performance and longest cycle life from your Motorola rechargeable battery. 

• Batteries are shipped uncharged from 

the factory. Always charge a new battery 14 - 16 hours before initial use, regardless of the status indicated by the charger.

• Charging in non-Motorola equipment 

may lead to battery damage and void the battery warranty.

• When charging a battery that is 

attached to the radio, turn the radio off to ensure a full charge.

• The battery should be at about 77°F 

(25°C) (room temperature) whenever possible. Charging a cold battery, (below 50°F [10°C]) may result in 

GETTING STARTED

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GETTING STARTED

• For optimum battery life and operation 

use only Motorola brand chargers. They were designed to operate as an integrated energy system.

Charging your BatteryWhen the battery level is very low, you need to recharge the battery before you can continue to use your radio.

1. Place the radio with the battery 

attached or the battery alone in the charger.

2. The charger’s LED would indicate the 

charging progress.

NOTE: Because new batteries or batteries 

that have not been used for several months could prematurely indicate full charge (solid green LED), charge the batteries for 14 to 16 hours prior to initial use to achieve optimal performance.

BYodo

bu

SGFFRFG* 

cbtr

† c

03_GettingStarted.fm Page 12 Friday, July 22, 2005 11:12 AM
shown is shown by the color of the radio’s LED Indicator.NOTE: If the Battery Gauge indicator does 

NOT appear, this indicates that the battery may not be a genuine Motorola product.

Battery 

Level LED Indicator

High Green

Satisfactory Yellow

Low Flashing Red

Very Low None

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GETTING STARTED

ACCESSORY INFORMATIONAttaching the Battery 

1 Fit the extensions at the bottom of the battery 

into the slots at the bottom of the radio.

2 Press the top part of the battery towards the 

radio until a click is heard.Note: It is important to make sure that both

battery latches are secured.

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Attaching the Antenna 

1 Align the threaded end of the antenna with the 

radio’s antenna connector.

2 Turn the antenna clockwise to attach it.

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GETTING STARTEDAttaching the Side Connector Cover 

1 Place the loop (attached to the side connector 

cover) over the antenna; then slide it downward until it touches the top of the radio.

2 Insert the tab on the top of the cover into the 

slot above the connector.

3 Position the cover over the connector and 

align the thumbscrew with the threaded hole in the radio.

4 Tighten the thumbscrew to hold the cover in 

place. Do not overtighten the thumbscrew.

 Thumbscrew

Loop

 Antenna

Slot

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ADJUSTING THE RADIO’S VOLUMESELECTING A RADIO CHANNELYour radio offers sixteen (16) channels for easy access to required conventional channels. Some channels on your radio may not be programmed. Check with your dealer for more information.To select a channel:

SR

1 Press and hold the Volume Set button (see 

page 17); you will hear a continuous tone.

2 Turn the On/Off/Volume knob (see page 16)

and adjust the volume level.

3 Release the Volume Set button (see 

page 17).

Turn the Channel Selector knob (see page 15) 

clockwise or counter-clockwise until you reach the desired channel.

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GETTING STARTED

NOTES

03_GettingStarted.fm Page 18 Friday, July 22, 2005 11:12 AM
 RADIO CALL INFORMATIONRECEIVING A SELECTIVE CALL Selective Call allows a radio user to communicate with a single unit without involving other units in conversation. When you receive a selective call: • You will hear two alert tones.• The LED Indicator will light yellow. To answer the call, press the PTT button.RECEIVING A CALL ALERT

TM PAGE

When your radio receives a Call Alert page, it sounds four alert tones continuously until you respond. Press the PTT button to answer the Call Alert page, or press any other key to cancel it.Note: Your radio will not receive any Selective

Calls until you clear the page.

EIbeN

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RADIO CALL 

INFORMATION

The Emergency Siren will cause the radio to 

sound a repetitive tone at the maximum volume.

TALKAROUNDIn your communications network, you may be using a repeater to cover a larger area than what is possible with your radio. However, you can communicate with another radio within your radio’s range without going through the repeater by using the Talkaround feature. This is especially useful when the repeater is down

1 Press and release the Emergency button 

(see page 17) to initiate an Emergency Alarm.

2 Press and hold the Emergency button (see 

page 17) to cancel the Emergency Alarm.

3 Press and release the Emergency button 

(see page 17) to restart the Emergency sequence.

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To set the squelch level:POWER LEVELYou can transmit your calls at different transmit power levels. A higher level means you can reach a radio that is farther away. Lower power level conserves battery power. You are advised to transmit as frequently as possible on low power, and use high power only when needed.

Press the programmed Squelch button to toggle 

between the options of having normal squelch or tightening the squelch of your radio. A positive indicator tone indicates that the radio is operating in tight squelch, while a negative indicator tone indicates that the radio is operating in normal squelch.

Press the programmed Tx Power button to toggle 

between the options for High or Low power transmit level. A positive indicator tone indicates that the radio is operating in low power mode, while a negative indicator tone indicates that the radio is operating in high power mode.

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RADIO CALL 

INFORMATION

NOTES

04_RadioCall.fm Page 22 Friday, July 22, 2005 11:13 AM
 SCANYou can monitor several channels in order to receive any call that is transmitted on any of these channels. Sixteen different channels can be programmed into a scan list. Each channel can share the same scan list or have different scan lists assigned to them.Once the radio’s scan operation is activated and the radio detects a call coming through a channel in its scan list, it switches to that channel for you to receive the call.STARTING OR STOPPING A SCAN OPERATIONThe LED Indicator will blink (green) during a scan operation. It will stop blinking when the radio switches to a channel.

1 Press the Scan button (see page 17) to start 

a scan operation.

2 Press the Scan button again to stop the scan 

operation.

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SCAN

ADDING A DELETED NUISANCE CHANNEL BACK TO THE SCAN LISTSCAN CHANNEL DISCOVERY ALERTSometimes you need to know which channel the radio has switched to during a scan operation. The Scan Channel Discovery Alert gives you this information.After you have stopped a scan operation, this feature gives you audio feedback when you select the last channel that was switched to by the scan operation. To do this:

1 Press the Scan button (see page 17) to stop 

the scan operation.

2 Press the Scan button again to re-start the 

scan operation.

1 Stop the scan operation.

2 Turn the Channel Selector knob (see page 

15) to change the channels.

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If Channel 2 is prioritized, the scan operation would change toNote: Even though your radio has switched 

to a non-priority channel, your radio will still check for activity on the priority channel. If some activity is detected there, the radio will switch to that priority channel.

Ch.2

4. h C

Ch.2

Ch.2

Ch 2. Ch 5.

Ch

Ch

.1

.6

Ch 3. Ch 2.

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SCAN

NOTES

05_Scan.fm Page 26 Friday, July 22, 2005 11:13 AM
WARRANTY

LIMITED WARRANTY

MOTOROLA COMMUNICATION 

PRODUCTS

I. WHAT THIS WARRANTY COVERS AND 

FOR HOW LONG:

MOTOROLA INC. (“MOTOROLA”) warrants the MOTOROLA manufactured Communication Products listed below (“Product”) against defects in material and workmanship under normal use and service for a period of time from the date of purchase as scheduled below:EX500 Units Three (3) YearsProduct Accessories One (1) YearMotorola, at its option, will at no charge either 

repair the Product (with new or reconditioned parts), replace it (with a new or reconditioned Product), or refund the purchase price of the Product during the warranty period provided it is returned in accordance with the terms of this warranty. Replaced parts or boards are warranted 

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WARRANTY

II. GENERAL PROVISIONS:

This warranty sets forth the full extent of MOTOROLA'S responsibilities regarding the Product. Repair, replacement or refund of the purchase price, at MOTOROLA’s option, is the exclusive remedy. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL MOTOROLA BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE SUCH PRODUCT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW.

III. STATE LAW RIGHTS:

SOME STATES DO NOT ALLOW THE 

EXCLUSION OR LIMITATION OF INCIDENTAL 

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V. WHAT THIS WARRANTY DOES NOT 

COVER:

A) Defects or damage resulting from use of the 

Product in other than its normal and customary manner.

B) Defects or damage from misuse, accident, 

water, or neglect.

C) Defects or damage from improper testing, 

operation, maintenance, installation, alteration, modification, or adjustment.

D) Breakage or damage to antennas unless 

caused directly by defects in material workmanship.

E) A Product subjected to unauthorized 

Product modifications, disassemblies or repairs (including, without limitation, the addition to the Product of non-Motorola supplied equipment) which adversely affect performance of the Product or interfere with Motorola's normal warranty inspection and testing of the Product to verify any warranty claim.

F) Product which has had the serial number 

removed or made illegible.

G) Rechargeable batteries if:

1) any of the seals on the battery 

enclosure of cells are broken or show evidence of tampering.

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WARRANTY

A) that MOTOROLA will be notified promptly in 

writing by such purchaser of any notice of such claim;

B) that MOTOROLA will have sole control of the 

defense of such suit and all negotiations for its settlement or compromise; and

C) should the Product or parts become, or in 

MOTOROLA’s opinion be likely to become, the subject of a claim of infringement of a United States patent, that such purchaser will permit MOTOROLA, at its option and expense, either to procure for such purchaser the right to continue using the Product or parts or to replace or modify the same so that it becomes non-infringing or to grant such purchaser a credit for the Product or parts as depreciated and accept its return. The depreciation will be an equal amount per year over the lifetime of the Product or parts as established by MOTOROLA.

MOTOROLA will have no liability with respect to any claim of patent infringement which is based upon the combination of the Product or parts furnished hereunder with software, apparatus or devices not furnished by MOTOROLA, nor will MOTOROLA have any liability for the use of ancillary equipment or software not furnished by MOTOROLA which is attached to or used in 

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ACCESSORIES

Motorola offers a number of accessories to enhance the productivity of your two-way radio. Many of the available accessories are listed below. Your authorized Motorola dealer will also have a complete list of accessories. Additional Accessories will be available for this product in the near future.CARRY CASESREMOTE SPEAKER MICROPHONESEARPIECES

HLN9985 Waterproof BagJMZN4020 Radio HandstrapJMZN4023 Plastic Carry Holder with Swivel Belt ClipPMLN4421 Soft Leather Case with Fixed Swivel ClipJMMN4073 Remote Speaker MicrophoneJMMN4062 2 Wire Surveillance Earpiece

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ACCESSORIES

ANTENNAS

PMAD4012 VHF 136-155 MHz 9cm, StubbyPMAD4013 VHF 155-174 MHz 9cm, StubbyPMAD4014 VHF 136-155 MHz 14cm, StandardPMAD4015 VHF 155-174 MHz 14cm, StandardPMAD4023 VHF 150-161 MHz, 14cmPMAD4025 VHF 150-161 MHz, 9cmPMAE4002 403-433 MHz Stubby AntennaPMAE4003 433-470 MHz Stubby AntennaNAE6483 403-512 MHz Whip AntennaPMAE4006 UHF 470-510 MHz, 9cm, HelicalPMAE4007 UHF 490-512 MHz, 9cmPMAE4008 UHF 470-512 MHz, Whip

07_Accessories.fm Page 32 Friday, July 22, 2005 11:14 AM
Adding a Deleted Nuisance Channel back to EX500 Quick 

the Scan List1. Press the preprogrammed Scan button to stop the scan 

operation.

2. Press the preprogrammed Scan button again to re-start the 

scan operation.

Programmable Buttons’ Audio Indicators

Programmable 

Buttons

Positive 

Indicator Tone

Negative 

Indicator Tone

Scan Starts Scan operation Stops Scan operation

Tx Power Transmits at low

power

Transmits at highpower

Squelch Operates in tight squelch Operates in normal squelch

Repeater/Talkaround

Radio DOES NOT use the repeater

Radio uses the repeater

Channel S

On/Off/Vol

Push-to-Ta(PTT) Butt

Side Butto

(programm

Side Butto(programm

Button Function 

08_QuickRef.fm Page 33 Friday, July 22, 2005 11:28 AM
Turning On the Radio• Turn On/Off/Volume knob clockwise. Self Test Pass T

will sound and green LED will light up if radio powers successfully. If radio fails power up, the Self Test Fail Twill sound.

Turning Off the Radio• Turn On/Off/Volume knob counter-clockwise, until clic

heard.

Adjusting the Radio’s Volume1. Press and hold Volume Set button until continuous to

sounded.

2. Turn On/Off/Volume knob to adjust volume level.

3. Release Volume Set button when desired level is ach

Selecting a Radio Channel• Turn Channel Selector knob clockwise or counter-clo

wise to reach desired channel.

Sending a Call1. Turn on radio.2. Use Channel Selector knob to select the desired cha

3. Press PTT button, and speak clearly with mouth abou

to 5 cm (one to two inches) away from microphone.

4. Release PTT button when call is completed.

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