WEBINAR

Connecting to Serve: 

Promising Practices for 988 & 911 Collaboration Webinar Series

Session 2: Engaging with Your State on 988 & 911 Coordination

December 14, 2023
Disclaimer

The views expressed in written conference 

materials or publications and by speakers and 

moderators do not necessarily reflect the official 

policies of the Department of Health and Human 

Services, nor does the mention of trade names, 

commercial practices, or organizations imply 

endorsements by the U.S. government.
Crisis Systems Response TTAC

The Substance Abuse and Mental Health Services Administration (SAMHSA) 

has selected Altarum to provide training and technical assistance support 

to states, territories, tribal organizations, and community partners across the 

988 Suicide and Crisis Lifeline and crisis continuum of care. Along with our 

partners, W2 Consulting Corporation and Change Matrix, LLC, who have 

extensive experience with crisis services, technical assistance, and health 

equity, the Crisis Systems Response Training and Technical Assistance 

Center (TTAC) was formed to support the continued growth of 988 Lifeline 

and build a more robust crisis care system.
Learning Objectives

• Utilize promising practices to engage with 

collaborative 988 and 911 partners:

• Local Public Safety Answering Points

(PSAPs)

• Mental Health Providers

• State Mental Health and Substance Abuse Authorities

• Emergency Responders

• Conceptualize challenges and identify solutions 

around the implementation of 988 and 911 

collaborative efforts.

• Identify resources available for establishing 

collaborative partnerships.
SAMHSA’s 988 and Behavioral Health Crisis Coordinating Office

Tiffany M. Russell, MBA

Chief of Crisis and 

Justice Initiatives

• As the Chief of Crisis and Justice Initiatives with SAMHSA’s 988 and Behavioral Health Crisis 

Coordinating Office, Tiffany serves as an advisor to the 988 director and other members of SAMHSA’s 

senior leadership in planning and determining policy, programs, and activities that address complex 

challenges in coordination of 988 crisis centers with law enforcement, 911 call centers, and 

emergency medical service providers. She also develops, recommends, and implements programs 

and provisions of guidance related to improving crisis response and equitable access to services for 

individuals with behavioral health needs that minimize unnecessary law enforcement involvement and 

promotes diversion from the justice system.

• Before joining SAMHSA, Tiffany directed the Mental Health and Justice Project which focused on 

improving behavioral health crisis responses in state and local governments for Pew Charitable 

Trusts. Prior to Pew, she served as the Director of Strategic Planning and Research Development in 

the District Court Administration for the Superior Court of Fulton County, Georgia, where she was 

responsible for building the court’s capacity by developing policies, programs, and processes to 

enhance the administration of justice and increase access to justice for all. Tiffany also held several 

positions in grant management, research, strategic planning, public relations, and communications in 

nonprofit, government, and education organizations.

• Tiffany also holds a bachelor’s degree in organizational leadership and a Master of Business 

Administration in Innovation from Mercer University.
GUEST SPEAKER – April Heinze

April Heinze

9-1-1 and PSAP Operations 

Director 

National Emergency Number 

Association (NENA)

April Heinze is the Director of 9-1-1 Operations for NENA: The 9-1-1 

Association. She supports the NENA development group with operational 

standards and best practices. She educates, advises, and advocates for 9-1-1 

and PSAP operational issues on behalf of NENA with various industry 

associations and governmental organizations. Before joining NENA, April spent 

24 years in a PSAP in Michigan. She began as a Public Safety 

Telecommunicator and worked her way up to Director. She was recruited by an 

NG9-1-1 provider and spent nearly three years as a PSAP liaison and industry 

advocate before joining NENA.
GUEST SPEAKER – Budge Currier

Budge Currier

Assistant Director, Public Safety 

Communications

California Governor's Office 

of Emergency Services

Budge Currier currently serves as the Assistant Director of Public Safety 

Communications for the California Governor’s Office of Emergency 

Services. He serves as the 9-1-1 State Coordinator, responsible for 

managing the statewide 9-1-1 system to over 450 Public Safety 

Answering Points with an annual call volume of over 27 million 9-1-1 

calls. Successfully deploying NG 9-1-1 and Text-to-9-1-1 with a focus on 

integrating emerging technologies into public safety.
GUEST SPEAKER – Karen Everett

Karen Everett

Departmental Specialist 

Crisis Stabilization Unit 

Michigan Department of Health 

and Human Services

Karen Everett is a Departmental Specialist in the Crisis and Stabilization 

Services Section at the Michigan Department of Health and Human Services. 

Karen oversees the contracted operations of the Michigan Crisis and Access 

Line, which serves as Michigan’s statewide 988 center. She has significant 

experience in policy and legislation in the health and human services field from 

her previous work in the department’s Legislative Affairs Division and in the 

Michigan Legislature. Karen has a Bachelor of Applied Arts from Central 

Michigan University and resides in East Lansing, MI.
GUEST SPEAKER – Amanda Girard

Amanda Girard

988/911 Coordination Specialist

Michigan Crisis and 

Access Line

Common Ground

Amanda Girard is currently the 988/911 Coordination Specialist for the 

Michigan Crisis and Access Line at Common Ground where she is working to 

bridge the communication between 988 and the 911 PSAPS in Michigan. Prior 

to her work at Common Ground, she dedicated over 18 years at a Central 

Dispatch Center in Mid-Michigan. As a certified dispatcher for 13 years, 

Amanda also served the PSAP as a Communications Training Officer, 

Telecommunicator Emergency Response Taskforce (TERT) member, and an 

APCO/NENA member before being promoted to Dispatch Supervisor for the 

remainder of her career in the PSAP. As a Dispatch Supervisor, Amanda not 

only continued the work of a dispatcher and supervising daily operations in the 

center, but also was a lead for Special Events Team and coordination with 

public safety agencies in preparation for large events, an APCO trainer for 

Basic 40, and assisted with implementation of many new systems in the PSAP. 
GUEST SPEAKER – Julie Maas

Julie Maas

Suicide Prevention Director

Iowa Department of Health 

and Human Services

Julie Maas serves as the Suicide Prevention Director for the Iowa 

Department of Health and Human Services, Division of Behavioral Health. 

Julie has worked at Iowa HHS for 8 years and has 20 years of experience in 

the mental health field. She serves as is the 988 Project Director and 

provides oversight to Iowa’s 988 Centers, leadership for integrating 988 into 

Iowa’s crisis system, and co-leads with Iowa’s 911 Program Manager the 

implementation of transfers from 911 to 988 in Iowa.
April Heinze

aheinze@nena.org
Building a Foundation of Trust

• 911 is a local entity and is under local control. 

• There are approximately 5748 PSAPs across the 

country. Every PSAP functions differently. 

• There are a lot of similarities, but no two are 

exactly alike. 

• There is no federal control over 911, nor public 

safety in general. 

• In general, there is very little, if any state control

over 911, nor public safety.

• That means that STANDARDS are the only way to 

set a baseline for operations and technical 

requirements. 
Creating a Coalition of Stakeholders

• In 2020, during the initial 988 State Planning Grants, Vibrant required state grantees to 

create a 988 Implementation Plan. One of the requirements of that plan was to build a 

“coalition of key stakeholders” that are essential to 988.

• Those stakeholders included:

• Individuals with lived experience

• Representatives from one or more Lifeline Crisis Centers receiving funding through the grant

• State suicide prevention coordinators

• County or regional mobile crisis service providers

• Providers of crisis respite/stabilization services

• Law enforcement leaders

• 911/PSAP leaders

• Peer support providers

• Major state/local mental health and suicide prevention advocacy groups (e.g. MHA, NAMI, 

AFSP, etc.)
From Coalition to Workgroup

• The states that have created the strongest partnerships between 988 and 

911, created a workgroup from the coalition that initially focused on these 

two grant components: 

• 988 Center relationships with area 911 PSAPs and related law enforcement 

response

• The potential for reciprocal warm transfer (and/or diversion) capabilities

and relationships with 911 PSAPs
How to Start the 988 / 911 Conversation

Working with your State’s Mental Health and Human Services Agency, create a 

working group that focuses on the issues of relationship building and the

potential for warm transfers. 

• The first potential 911 partner within the state should be the person responsible 

for 911 at the state level. Every state has one!

• National Association of State 911 Administrators (NASNA) is a great 

resource to identify that individual.

 nasna911.org/contact-911

• Other organizations that can assist include the state’s NENA and APCO 

chapters.

 nena.org/chapters

 apcointl.org/community/chapters
988/911 Interactions Standard

NENA is working on publishing the 988 / 911 Interactions Standard. 

• The standard has participants from the 911 Community, Vibrant, 

SAMHSA, multiple behavioral health organizations, FBI, USDOT, DoD, 

EMD Protocol Providers, and countless 9-1-1 technology 

organizations. 
The Standard Will Include: (1 of 3)

Roles and Expectations of 988 and 911

Legislation

Funding

Guidelines for referral, transfer, and sharing of information
The Standard Will Include: (2 of 3)

Operational 

Analytics 

Operational 

Training 

Considerations 

Technical 

explanations of 

988 for 911 

technical experts 

Technical 

explanation of 

911 for 988 

technical experts 

911 staff training

Wellness 

education for 911 

and 988 staff 
The Standard Will Include: (3 of 3)

Appendix A

Memorandum of 

Understanding (MOU)

Agreement for 

information sharing 

911 ECC/PSAP 

Standard Operating 

Procedure (SOP)

Decision Tree for 

ECC/PSAP 

Operations

Appendix B

Special Needs 

Communities

Appendix C

SOP Checklist

Policy and Procedure

Staff Training

Appendix D

211 Community 

Services 

Announcement
911 and 988 Interactions Standard – Progress

Currently:

• Public Review

• Standard published by 4th quarter 2023

v2 is on the horizon

• Work on the v2 will start immediately upon 

publication of v1...your input is valuable, please 

consider volunteering! 
Closing – Recommendations

• Carefully choose your stakeholders with input from trusted source

• Plan early in order to set the agenda and deal with the rural and culture change issues - time 

and energy consuming 

• Identify gaps in and needs for services, data, liability issues, and financing sustainability – if 

possible, recreate vs. starting from zero 

• Assess existing gaps and identify necessary services, data requirements, liability 

considerations, and financing needs

• Learn about data and transferring capabilities from the NEMSIS, NENA 911 standards, 

CAD Systems before committing to a new data system

• Examine all 988/911 interoperability models to find the best options for you/stakeholders

• With input from all stakeholders and representatives of the at-risk/marginalized populations, 

develop a marketing plan that includes feedback about clarity and effectiveness

• Establish a process for developing procedures and protocols for 988/911 that are 

effective for individuals, workable for stakeholders, and that can stand up to legal challenges
988 and 911 Coordination Considerations

December 14, 2023
California’s Model – A Work in Progress

• 911 Advisory Board – Cal OES

• Long Range Planning Committee

• County Coordinators

• Regional Planning Groups

• Interaction between state and 450 PSAPs

• 988 Technical Advisory Board – Cal OES

• 988/Crisis Policy Advisory Board – Cal HHS
Goal of Coordination Between 988 and 911

• Understand and appreciate unique differences between 911 and 988

• Understand state, local, and federal requirements and guidelines

• Value of “Ride – a – longs” 

• Appreciate that this is an evolving process

• Focus on how coordination will improve quality of care
Sample 988 Technical Advisory Board

Members of the Board

• Chair - PSC Assistant Director, Governor’s Office of Emergency Services (Non-voting)

• California Health and Human Services - Representative 

• County Behavioral Health - Representative

• Local Emergency Medical Services Authority - Representative

• Rural Community 9-8-8 Crisis Services - Representative

• Large Community 9-8-8 Crisis Services - Representative

• County Managed 9-8-8 Crisis Services - Representative 

• Mobile Crisis Care Services - Representative

• California National Emergency Number Association (CALNENA) - Representative

• Northern California Association of Public Communications Officials (NAPCO) / California Public -

Safety Radio Association (CPRA) - Representative

• 9-1-1 Fire Agency Public Safety Answering Point Supervisor - Representative

• 9-1-1 Police Department Public Safety Answering Point Supervisor - Representative 

• 9-1-1 Sheriff Public Safety Answering Point Supervisor - Representative

• California Commission on Peace Officer Standards and Training - Representative
988 Technical Advisory Board and Working Groups

• Representatives from CHHS, 9-8-8 centers, 9-1-1, and behavioral health 

crisis service advise Cal OES on the following: 

• Feasibility and planning for sustainable interoperability between 9-8-8, 9-1-1, and 

behavioral health crisis services

• Technical and operational standards for the 9-8-8 system that allow for coordination 

with California’s 9-1-1 system

• Standards and protocols for 9-8-8 center call transfers to 9-1-1, and vice-versa 

• Three Working Groups

• Best Practices Working Group Report

• 9-8-8 and 9-1-1 Interface Working Group Report

• Accessibility and Equal Access Working Group Report
988/Crisis Policy Advisory Group Members 

• Department of Health Care Services

• The Office of Emergency Services

• State Department of Public Health

• Representatives of counties

• Representatives of employees 

working for county behavioral health 

agencies and agencies who 

subcontract with county BH agencies 

who provide these services

• 988 Centers

• Health plans

• Emergency medical services

• Law enforcement

• Consumers, families, and peers

• Other local and statewide public 

agencies.
988/Crisis Policy Advisory Group Selection

At minimum, members selected:

1. Provide professional expertise and/or community perspectives important to the crisis system 

2. Bring a collaborative mindset to the planning, and an ability to listen to, consider other 

perspectives, and find consensus where possible 

3. Represent diversity in race, ethnicity, gender/sexuality, disability status, geographic 

representation (urban and rural), and representation from historically disenfranchised and 

underserved communities 

4. Representation from persons with lived experience (Note: potential members may hold 

multiple identities at once. For example, some members may bring professional expertise 

also may have personal experience with the crisis system)
988 Crisis Policy Advisory Group Makes Recommendations On: 

• Align operational and clinical standards and training to SAMHSA requirements and best 

practice guidelines

• Maintenance of participation in national network

• Compliance with state technology requirements or guidelines

• State governance structure

• 988 Infrastructure, staffing and training standards for 24/7/365 call, text, and chat

• Access to crisis stabilization services and triage and response to warm handoffs from 911 

and 988

• Resources and policies to meeting population needs

• Coordination between 988 and the continuum of the behavioral health crisis services

• Goals for provision of services

• Process for establishing outcome measures, benchmarks and improvement targets

• Comprehensive assessment of system and findings on state metrics

• Procedures for deterring the annual operating budget

• Strategies to support the behavioral health crisis service system is adequately funded 
Legislatively Required Recommendations for 5- Year Implementation Plan

HMA Facilitated Project Management and Support (Statewide Collaboration) encompasses:

Alignment and Oversight + Final Recommendations

California HHS

Recommendations and Guidance on an Implementation Roadmap

988/Crisis Policy Advisory Group (No more than 40 members) 

services access and system capacity cross sector/system collaboration technology and infrastructure

funding and sustainability workforce standards strategic communications

Stakeholder Outreach and In-Reach to Feed Workgroups

Interviews

Surveys

Focus Groups

Research/Data 

Approach to Develop Recommendations

Recommendations 

and Guidance on 

an Implementation 

Roadmap

Alignment and 

Oversight + Final 

Recommendations

988/Crisis Policy Advisory Group

(No more than 40 members)

services access and system capacity 

cross sector/system collaboration

technology and infrastructure 

Interviews Surveys Focus Groups Research/Data

Stakeholder 

Outreach and InReach to Feed 

Workgroups 

Legislatively Required 

Recommendations for 5-

Year Implementation Plan

funding and sustainability 

workforce standards

strategic communications 

HMA Facilitated 

Project 

Management 

and Support

Statewide Collaboration
For Additional Information: 

chhs.ca.gov/988california

caloes.ca.gov/988
988/911 Coordination in Michigan

Michigan Department of Health and Human Services

Common Ground
Michigan 988 Centers

Michigan has four 988 call centers 

— three regional and one 

statewide, servicing 83 counties

• Network 180: Kent County

• Macomb County CMHSP: 

Macomb County

• Gryphon Place: Calhoun, Cass, 

Kalamazoo, Saint Joseph, Van 

Buren

• Michigan Crisis and Access Line 

covers the other 76 counties and 

serves as the backup center to the 

regional centers
Michigan Crisis and Access Line

• Developed out of the House Cares Task Force and 

Michigan Psychiatric Inpatient Discussion and formalized 

into state statute in January 2020

• Original intent was to serve as a one-stop-shop for 

behavioral health resources. MiCAL now serves as the 

statewide 988 center. 

• MiCAL is staffed by Common Ground, which has over 50 

years of experience operating a crisis line. Call specialists 

are hired from all over the state of Michigan.

• MiCAL also houses the Front Line Strong Together line, 

Michigan Peer Warmline, and covers CMHSP after hours 

calls in Michigan's Upper Peninsula. 
Behavioral Health CRM

• Cloud-based Salesforce platform, NICE inContact phone system

• Multi-use platform that hosts other State processes in addition to 988.

• Fully integrated resources: 

• Michigan 211

• Crisis Services from Community 

Mental Health Service Programs

• MiCAL activates, does not dispatch
Michigan 988/911 Workgroup

• Consists of Michigan 988 centers, 988/911 

Coordination Specialist, State 911 Administrator, 

several Michigan PSAPs.

• Workgroup goal: establish best practice 

recommendations for 911 and 988 coordination at 

a local level.

• Progress: Michigan 988 Center Protocols, 

Shareable informational documents, established 

open lines of communication.

• Discussion points: Gaps in information sharing 

between 911 and 988, drafting best practice 

language on diverting 911 calls to 988. 
988/911 Coordination Specialist

• Coordinating with Directors of Michigan PSAPs

• Information Sharing

• Education

• MOUs and best practices

• Coordinating with MiCAL 988 Center staff

• Education

• CRM

• Review of Emergency Interventions

• Least Invasive Options Used?

• PSAP interaction went smoothly?

• Is there a need to follow-up with PSAP?

• Identify any trends that point to a need for further training
Coordination Successes

• Trust being built as PSAPs better understand our process. 

• PSAPs transferring calls to support callers while emergency services on 

the way.

• New policies within the PSAPs that show collaboration with 988 and better 

serve the community.
Coordination Challenges

• Making contact.

• Building trust is slow. 

• Concerns about liability.

• Many PSAPs standing by and waiting for someone else to be the first to transfer.
Building Trust

• Shared Goal

• Understanding the Processes

• Open Communication
Thank You!

Karen Everett

Departmental Specialist 

Crisis and Stabilization Services Section

Michigan Department of Health and Human Services 

EverettK2@michigan.gov

Amanda Girard

988/911 Coordination Specialist 

Michigan Crisis and Access Line

Common Ground

AGirard@commongroundhelps.org
988 & 911 Coordination in Iowa

Julie Maas, LMSW, Iowa’s 988 Project Director 

December 14, 2023 
988 and 911 Systems in Iowa

• Oversight: Iowa Department of Health and Human 

Services 

• 988 Centers: Two in the state that provide 24/7 call, 

chat, and text 

• One 988 Center is the primary call center for the 

entire state and one is backup 

• One 988 Center answers the majority of chats and 

texts routed to Iowa 

 Contacts: nearly 42,000 contacts from Iowans 

• 36,753 were routed to Iowa’s 988 Centers 

• 88% answer rate for calls 

 Funding: SAMHSA 988 Cooperative Agreements 

and one-time Covid Supplement and ARPA funding 

distributed through Community Services Mental 

Health Block Grant 

911

 Oversight: Iowa Department of Homeland 

Security and Emergency Management 

 Public Safety Answering Points (PSAPS): 110 

in the state that operate independently of each 

other but technically connected to one another 

 107 local PSAPS 

 3 operated by the Iowa Department of Public Safety 

 Contacts: nearly 1.4 million calls and texts 

were received by Iowa PSAPs in 2022 

 Funding: partially funded through a monthly $1.00

surcharge on all telephone numbers in the state
988 & 911 Collaboration Projects 

• 911 Transfer to 988 Pilot Project 

• 988 Warm Handoffs to Mobile Response 

• TTI Grant: Iowa Project to Improve interoperability between 911 and 988 

• Additional Collaboration activities between law enforcement and 

behavioral health: 

• Iowa’s Sherriff and Deputy Sherriff Association has representation on mental 

health workgroups led by the Iowa Department of Health and Human Services 

• Iowa City Police Department and Iowa State University Police Department have 

988 on police cars 

• Growing number of embedded mental health professionals within police 

departments 
911 Transfer to 988 Pilot Project 

• Purpose: Develop three pilot sites to initiate direct transfers from 911 to Iowa 

988 Centers for individuals who would benefit from behavioral health crisis 

interventions. 

• Overview: 

• Planning Group: 

• Co-led by 988 Project Director and 911 Program Manager 

• 988 Centers 

• Leadership from all 3 PSAPs 

• Pilot Site Selection: 

• PSAPs already interested in partnering with 988 

• Counties with law enforcement involved with previous mental health initiatives 

• Counties with an existing relationship with 988 Centers 
911 Transfers to 988 Pilot Project 

• Pilot Project Activities:

• 988 Centers developed criteria for transferring from 911 to 988 

• 988 Centers developed training for PSAP staff 

• Technology set up and testing 

• Develop and distribute survey to PSAPs about interest in collaborating with 988 

and connection to local mental health services 

• Discussion Points:

• 24/7 transfers vs. transferring during day/peak times 

• 988 Center staffing 

• Transfer criteria 

• Technology capabilities – single phone line dedicated to PSAPs that goes to both 988 

Centers

• Expansion: starting with PSAPs that expressed the the most interest in 

participating and had a higher volume of calls anticipated to transfer
911 Transfer to 988 Flow 

Caller Concerns Appropriate for 988 Transfers 

Suicide Ideation without 

action Mental health Family mediation Youth behavioral health

988 Exclusionary Criteria Not Present 

Medical attention 

is needed

Threatening other’s 

safety/property

On a structure or 

bridge

Welfare check 

request

Unable to give 

consent

Offer 988 to caller and if consent is provided transfer occurs 
988 Warm Transfers to Mobile Response 

• Goal: directly connect individuals contacting 

988 with their local mobile response provider 

• Implementation Overview: 

• Meetings with 988 Centers and mobile 

response teams 

• Group 1: teams dispatches from a 

988 Center 

• Group 2: team dispatches through 911 

• Groups 3: teams dispatch themselves 

• Gather current dispatching information for 

all teams 

• Develop operational guidance for 988 warm 

handoffs to mobile response
Mobile Crisis Response in Iowa 

• 12 providers covering 89 of Iowa’s 99 counties

• Response Models vary in the state: 

• 1 provider dispatches from 911 and use law 

enforcement as a team member 

• 5 providers use a combination of crisis staff and law 

enforcement as team members 

• 6 providers have teams comprised of only crisis staff 
Mobile Response Warm Handoff Process 

Mobile Response is requested or identified as need and 

individual provides consent for warm handoff 

988 Counselor connects with dispatching entity, 

explains situation, and brings individual on to the call 

988 Counselor leaves the call and the mobile 

response entity continues with process for dispatching 

mobile response 
TTI Grant: Iowa Project to Improve interoperability between 911 and 988 

• Iowa was awarded a FFY24 Transformation Transfer Initiative (TTI) grant funded by 

SAMHSA through the National Association of State Mental Health Program Directors 

(NASMHPD) to improve interoperability between 911 and 988 systems 

• Iowa’s Project: 988 Tandem Call Pilot Project 

• Goal: to increase awareness of 988 in areas where law enforcement are a primary 

access point to the behavioral health system and divert behavioral health crisis from 

911 to 988 

• Tandem Call Definition: a technique where a first responder (law enforcement, fire 

departments, or emergency medical services) join an initial call to the 988 Lifeline 

with the individual in crisis 

• First responder encourages individual to contact 988 while they are on scene, 

provides support as the individual goes through the process, and encourages 

individual to utilize 988 for future behavioral health crisis situations 
Iowa Tandem Call Pilot Project 

• Six applicants will be selected to participate in the pilot 

project. Eligible applicants may include: 

• First responders in an area where mobile response is not 

available or mobile response time is delayed 

• First responders in an area where a primary access point 

to the behavioral health system is through law 

enforcement 

• Successful Applicants will: 

• Convene a community planning group that includes: 

• Individuals with lived experience 

• Iowa’s 988 Centers 

• Staff directly responding to emergency calls 

• Mental Health and Disability Services (MHDS) Regions 

• Other key community stakeholders 

• Community Planning Group will provide input and 

recommendations for the use of tandem calls in their area 

and educating the public about 988 
Contact Information

Julie Maas, LMSW, 988 Project Director 

jmaas@dhs.state.ia.us
Information Exchange

Tiffany Russell, Chief of Crisis & Justice Initiatives, 

SAMHSA’s 988 Behavioral Health Coordinating Office

Tiffany.Russell@samhsa.hhs.gov

SAMHSA’s 988 Crisis Systems Response, TTAC

• support@988crisisttac.org

• 844-464-8338 (toll free)

Crisis Systems Response Training and Technical Assistance | SAMHSA

This project is supported by the Substance Abuse and Mental Health Services Administration (SAMHSA), the agency within the U.S. Department of Health and Human Services that leads public 

health efforts to advance the behavioral health of the nation. The Crisis Systems Response Training & Technical Assistance Center works in conjunction with the 988 Suicide & Crisis Lifeline. In 2020, 

Congress designated the new 988 dialing code to be operated through the existing National Suicide Prevention Lifeline. SAMHSA sees 988 as a first step towards a transformed crisis care system in 

America. Points of view or opinions in this document are those of the author and do not necessarily represent the official position or policies of SAMHSA or the 988 Suicide & Crisis Lifeline.
UPCOMING:

Webinar Series: “Connecting to Serve: Promising Practices for 988/911 Collaboration”

February 8th @ 1:00-3:00 PM EST: "Session 3"

Registration Link:

Zoom webinar

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