49–006 

114TH CONGRESS REPORT " ! HOUSE OF REPRESENTATIVES 1st Session 114–57 

COMMUNITY INSTITUTION MORTGAGE RELIEF ACT OF 

2015 

APRIL 6, 2015.—Committed to the Committee of the Whole House on the State of 

the Union and ordered to be printed 

Mr. HENSARLING, from the Committee on Financial Services, 

submitted the following 

R E P O R T 

[To accompany H.R. 1529] 

[Including cost estimate of the Congressional Budget Office] 

The Committee on Financial Services, to whom was referred the 

bill (H.R. 1529) to amend the Truth in Lending Act and the Real 

Estate Settlement Procedures Act of 1974 to modify the requirements for community financial institutions with respect to certain 

rules relating to mortgage loans, and for other purposes, having 

considered the same, report favorably thereon without amendment 

and recommend that the bill do pass. 

PURPOSE AND SUMMARY

H.R. 1529, the ‘‘Community Institution Mortgage Relief Act of 

2015,’’ amends the Dodd-Frank Wall Street Reform and Consumer 

Protection Act (P.L. 111–203) to create a legal safe harbor from escrow requirements for community financial institutions holding 

loans in portfolio for 3 years. This bill also amends the Real Estate 

Settlement Procedures Act (RESPA) to exempt servicers that annually service 20,000 or fewer mortgage loans from certain escrow requirements, in order to reduce regulatory burdens while appropriately balancing consumer protections. 

BACKGROUND AND NEED FOR LEGISLATION

Title 14 of the Dodd-Frank Act amends the Truth in Lending Act 

(15 U.S.C. 1601 et seq) (TILA) to establish certain requirements for 

escrow accounts for consumer credit transactions secured by a first 

lien on a consumer’s principal dwelling. Sections 1461 and 1462 of 

the Dodd-Frank Act establish a minimum period for which escrows 


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must be held for higher-priced mortgage loans, create a rate 

threshold for determining whether escrow accounts are required for 

loans whose principal amounts exceed the maximum eligible for 

purchase by Fannie Mae and Freddie Mac (known commonly as 

‘‘jumbo loans’’), and adds disclosure requirements concerning escrow accounts. 

The Dodd-Frank Act also imposes certain new requirements related to mortgage servicing. Section 1463 of the Dodd-Frank Act 

prohibits certain acts and practices by servicers of federally related 

mortgage loans, including, for example, a prohibition on obtaining 

force-placed hazard insurance, unless certain conditions are met; 

charging fees for responding to valid qualified written requests; 

failing to take timely action to respond to a borrower’s requests; 

failing to respond within 10 business days to a request from a borrower to provide information about the owner or assignee of a loan; 

or failing to comply with any other obligation found by the Bureau 

of Consumer Financial Protection (CFPB), by regulation, to be appropriate to carry out the consumer protection purposes of the 

Dodd-Frank Act. 

In a letter of support dated March 24, 2015, the Credit Union 

National Association said: 

Prior to the enactment of the Dodd-Frank Act, credit 

unions were required to open escrow accounts for one year 

on higher priced, first-lien mortgages secured by borrower’s principal dwelling. However, as a result of new 

rules promulgated by the Consumer Financial Protection 

Bureau, credit unions are required to hold an escrow account open for five years. As a result, some credit unions 

have shied away from higher-priced mortgages because of 

the expertise that is required to establish and maintain escrow accounts under the requirements of the Real Estate 

Settlement Procedures Act (RESPA). This legislation 

makes two important changes to the Real Estate Settlements Procedures Act (RESPA) to reduce the burden on 

small financial institutions. The legislation would exempt 

mortgage loans made by financial institutions under $10 

billion in assets and held in portfolio for three years from 

RESPA’s escrow requirements; the legislation would also 

exempt mortgage servicers that service fewer than 20,000 

mortgages annually from the requirements of Section 6 of 

RESPA. We believe that the Bureau has the authority to 

make these exemptions under the existing authority which 

Congress conveyed to keep the regulatory burden on community financial institutions measured while the Bureau 

addressed its rulemaking on large banks and abusers of 

consumers. Unfortunately, the Bureau has not exercised 

this authority to the fullest extent possible, making this 

legislation necessary in order to ensure these rules are appropriately focused. The two changes made by this legislation will provide important regulatory relief to credit 

unions and help them to continue efficiently serving their 

members. We strongly support this legislation and encourage its enactment. 


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HEARINGS

The Committee on Financial Services did not hold hearings on 

H.R. 1529 in the 114th Congress. 

COMMITTEE CONSIDERATION

The Committee on Financial Services met in open session on 

March 25, 2015 and March 26, 2015, and ordered H.R. 1529 to be 

reported favorably to the House without amendment by a recorded 

vote of 48 yeas to 10 nays (Record vote no. FC–21), a quorum being 

present. 

COMMITTEE VOTES

Clause 3(b) of rule XIII of the Rules of the House of Representatives requires the Committee to list the record votes on the motion 

to report legislation and amendments thereto. The sole vote in committee was a motion by Chairman Hensarling to report the bill favorably to the House without amendment. The motion was agreed 

to by a recorded vote of 48 yeas to 10 nays (Record vote no. FC– 

21), a quorum being present. 


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COMMITTEE OVERSIGHT FINDINGS

Pursuant to clause 3(c)(1) of rule XIII of the Rules of the House 

of Representatives, the findings and recommendations of the Committee, based on oversight activities under clause 2(b)(1) of rule X 

of the Rules of the House of Representatives, are incorporated in 

the descriptive portions of this report. 

PERFORMANCE GOALS AND OBJECTIVES

Pursuant to clause 3(c)(4) of rule XIII of the Rules of the House 

of Representatives, the Committee states that H.R. 1529 will reduce regulatory burdens while appropriately balancing consumer 

protections by creating a legal safe harbor from escrow requirements for community financial institutions in certain circumstances and by providing regulatory relief for servicers that annually service 20,000 or fewer mortgage loans. 

NEW BUDGET AUTHORITY, ENTITLEMENT AUTHORITY, AND TAX

EXPENDITURES

In compliance with clause 3(c)(2) of rule XIII of the Rules of the 

House of Representatives, the Committee adopts as its own the estimate of new budget authority, entitlement authority, or tax expenditures or revenues contained in the cost estimate prepared by 

the Director of the Congressional Budget Office pursuant to section 

402 of the Congressional Budget Act of 1974. 

COMMITTEE COST ESTIMATE

The Committee adopts as its own the cost estimate prepared by 

the Director of the Congressional Budget Office pursuant to section 

402 of the Congressional Budget Act of 1974. 

CONGRESSIONAL BUDGET OFFICE ESTIMATES

Pursuant to clause 3(c)(3) of rule XIII of the Rules of the House 

of Representatives, the following is the cost estimate provided by 

the Congressional Budget Office pursuant to section 402 of the 

Congressional Budget Act of 1974: 

U.S. CONGRESS, 

CONGRESSIONAL BUDGET OFFICE, 

Washington, DC, April 3, 2015. 

Hon. JEB HENSARLING, Chairman, Committee on Financial Services, 

House of Representatives, Washington, DC. 

DEAR MR. CHAIRMAN: The Congressional Budget Office has prepared the enclosed cost estimate for H.R. 1529, the Community Institution Mortgage Relief Act of 2015. 

If you wish further details on this estimate, we will be pleased 

to provide them. The CBO staff contact is Susan Willie. 

Sincerely, 

KEITH HALL, Director. 

Enclosure. 


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H.R. 1529—Community Institution Mortgage Relief Act of 2015 

Under current law, mortgage lenders must establish escrow accounts for the payment of property taxes and certain insurance premiums related to the property securing the mortgage. H.R. 1529 

would amend the Truth in Lending Act to exempt a lender from 

the requirement to hold those escrow funds if the lender has consolidated assets of $10 billion or less or if it holds the mortgage on 

its balance sheet for 3 years after the date of origination. H.R. 1529 

also would direct the Bureau of Consumer Financial Protection 

(CFPB) to exempt mortgage servicers from certain requirements related to, among other things, administering escrow accounts if they 

service 20,000 or fewer mortgage loans annually. 

Based on information from the CFPB, CBO estimates that enacting this bill would increase direct spending by less than $500,000 

for expenses of the CFPB to prepare and enforce new rules to implement the legislation. Because enacting H.R. 1529 would affect 

direct spending, pay-as-you-go procedures apply. CBO estimates 

that enacting H.R. 1529 would not affect revenues. Implementing 

the bill would not affect spending subject to appropriation because 

the CFPB is permanently authorized to spend amounts transferred 

from the Federal Reserve System. 

H.R. 1529 contains no intergovernmental or private-sector mandates as defined in the Unfunded Mandates Reform Act and would 

impose no costs on state, local, or tribal governments. 

The CBO staff contact for this estimate is Susan Willie. The estimate was approved by Theresa Gullo, Assistant Director for Budget 

Analysis. 

FEDERAL MANDATES STATEMENT

The Committee adopts as its own the estimate of Federal mandates prepared by the Director of the Congressional Budget Office 

pursuant to section 423 of the Unfunded Mandates reform Act. 

ADVISORY COMMITTEE STATEMENT

No advisory committees within the meaning of section 5(b) of the 

Federal Advisory Committee Act were created by this legislation. 

APPLICABILITY TO LEGISLATIVE BRANCH

The Committee finds that the legislation does not relate to the 

terms and conditions of employment or access to public services or 

accommodations within the meaning of section 102(b)(3) of the Congressional Accountability Act. 

EARMARK IDENTIFICATION

H.R. 1529 does not contain any congressional earmarks, limited 

tax benefits, or limited tariff benefits as defined in clause 9 of rule 

XXI. 

DUPLICATION OF FEDERAL PROGRAMS

Pursuant to section 3(g) of H. Res. 5, 114th Cong. (2015), the 

Committee states that no provision of H.R. 1529 establishes or reauthorizes a program of the Federal Government known to be duplicative of another Federal program, a program that was included 


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in any report from the Government Accountability Office to Congress pursuant to section 21 of Public Law 111–139, or a program 

related to a program identified in the most recent Catalog of Federal Domestic Assistance. 

DISCLOSURE OF DIRECTED RULEMAKING

Pursuant to section 3(i) of H. Res. 5, 114th Cong. (2015), the 

Committee estimates that H.R. 1529 requires one directed rulemaking as defined in such section 3(i). 

SECTION-BY-SECTION ANALYSIS OF THE LEGISLATION

Section 1. Short title 

This section cites H.R. 1529 as the ‘‘Community Institution Mortgage Relief Act of 2015.’’ 

Section 2. Community Financial Institution Mortgage Relief 

This section amends Section 129D of the Truth in Lending Act 

to create a legal safe harbor from the requirement that a creditor 

must establish an escrow or impound account for the payment of 

taxes and insurance in connection with the consummation of a 

mortgage loan. Under the safe harbor, a creditor is not in violation 

of the escrow requirement if the creditor has consolidated assets of 

$10 billion or less and holds the loan on its balance sheet (i.e., in 

portfolio) for three years. If a creditor transfers a loan due to bankruptcy, acquisition, or by a supervisory act or recommendation from 

a state or federal regulator, the creditor is deemed to have complied with the three year portfolio requirement. This section also 

requires the CFPB, by regulation, to provide exemptions to, or adjustments for, mortgage servicer requirements under Section 6 of 

the Real Estate Settlement Procedures Act of 1974 (12 U.S.C. 2605) 

for servicers that annually service 20,000 or fewer mortgage loans. 

[Current CFPB regulations exempt servicers from certain mortgage 

servicing rules only if the servicers annually service 5,000 or fewer 

mortgage loans.] 

CHANGES IN EXISTING LAW MADE BY THE BILL, AS REPORTED

In compliance with clause 3(e) of rule XIII of the Rules of the 

House of Representatives, changes in existing law made by the bill, 

as reported, are shown as follows (new matter is printed in italic 

and existing law in which no change is proposed is shown in 

roman): 

TRUTH IN LENDING ACT 

* * * * * * * 

TITLE I—CONSUMER CREDIT COST 

DISCLOSURE 

* * * * * * * 


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CHAPTER 2—CREDIT TRANSACTIONS 

* * * * * * * 

§ 129D. Escrow or impound accounts relating to certain consumer credit transactions 

(a) IN GENERAL.—Except as provided in subsection (b), (c), (d), or 

(e), a creditor, in connection with the consummation of a consumer 

credit transaction secured by a first lien on the principal dwelling 

of the consumer, other than a consumer credit transaction under 

an open end credit plan or a reverse mortgage, shall establish, before the consummation of such transaction, an escrow or impound 

account for the payment of taxes and hazard insurance, and, if applicable, flood insurance, mortgage insurance, ground rents, and 

any other required periodic payments or premiums with respect to 

the property or the loan terms, as provided in, and in accordance 

with, this section. 

(b) WHEN REQUIRED.—No impound, trust, or other type of account for the payment of property taxes, insurance premiums, or 

other purposes relating to the property may be required as a condition of a real property sale contract or a loan secured by a first 

deed of trust or mortgage on the principal dwelling of the consumer, other than a consumer credit transaction under an open 

end credit plan or a reverse mortgage, except when— 

(1) any such impound, trust, or other type of escrow or impound account for such purposes is required by Federal or 

State law; 

(2) a loan is made, guaranteed, or insured by a State or Federal governmental lending or insuring agency; 

(3) the transaction is secured by a first mortgage or lien on 

the consumer’s principal dwelling having an original principal 

obligation amount that— 

(A) does not exceed the amount of the maximum limitation on the original principal obligation of mortgage in effect for a residence of the applicable size, as of the date 

such interest rate set, pursuant to the sixth sentence of 

section 305(a)(2) the Federal Home Loan Mortgage Corporation Act (12 U.S.C. 1454(a)(2)), and the annual percentage rate will exceed the average prime offer rate as defined in section 129C by 1.5 or more percentage points; or 

(B) exceeds the amount of the maximum limitation on 

the original principal obligation of mortgage in effect for a 

residence of the applicable size, as of the date such interest rate set, pursuant to the sixth sentence of section 

305(a)(2) the Federal Home Loan Mortgage Corporation 

Act (12 U.S.C. 1454(a)(2)), and the annual percentage rate 

will exceed the average prime offer rate as defined in section 129C by 2.5 or more percentage points; or 

(4) so required pursuant to regulation. 

(c) EXEMPTIONS.—The øBoard¿ Bureau may, by regulation, exempt from the requirements of subsection (a) a creditor that— 

(1) operates predominantly in rural or underserved areas; 

(2) together with all affiliates, has total annual mortgage 

loan originations that do not exceed a limit set by the øBoard¿ 

Bureau; 

(3) retains its mortgage loan originations in portfolio; and 


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(4) meets any asset size threshold and any other criteria the 

øBoard¿ Bureau may establish, consistent with the purposes of 

this subtitle. 

(d) DURATION OF MANDATORY ESCROW OR IMPOUND ACCOUNT.— 

An escrow or impound account established pursuant to subsection 

(b) shall remain in existence for a minimum period of 5 years, beginning with the date of the consummation of the loan, unless and 

until— 

(1) such borrower has sufficient equity in the dwelling securing the consumer credit transaction so as to no longer be required to maintain private mortgage insurance; 

(2) such borrower is delinquent; 

(3) such borrower otherwise has not complied with the legal 

obligation, as established by rule; or 

(4) the underlying mortgage establishing the account is terminated. 

(e) LIMITED EXEMPTIONS FOR LOANS SECURED BY SHARES IN A

COOPERATIVE OR IN WHICH AN ASSOCIATION MUST MAINTAIN A

MASTER INSURANCE POLICY.—Escrow accounts need not be established for loans secured by shares in a cooperative. Insurance premiums need not be included in escrow accounts for loans secured 

by dwellings or units, where the borrower must join an association 

as a condition of ownership, and that association has an obligation 

to the dwelling or unit owners to maintain a master policy insuring 

the dwellings or units. 

(f) CLARIFICATION ON ESCROW ACCOUNTS FOR LOANS NOT MEETING STATUTORY TEST.—For mortgages not covered by the requirements of subsection (b), no provision of this section shall be construed as precluding the establishment of an impound, trust, or 

other type of account for the payment of property taxes, insurance 

premiums, or other purposes relating to the property— 

(1) on terms mutually agreeable to the parties to the loan; 

(2) at the discretion of the lender or servicer, as provided by 

the contract between the lender or servicer and the borrower; 

or 

(3) pursuant to the requirements for the escrowing of flood 

insurance payments for regulated lending institutions in section 102(d) of the Flood Disaster Protection Act of 1973. 

(g) ADMINISTRATION OF MANDATORY ESCROW OR IMPOUND ACCOUNTS.— 

(1) IN GENERAL.—Except as may otherwise be provided for in 

this title or in regulations prescribed by the øBoard¿ Bureau, 

escrow or impound accounts established pursuant to subsection 

(b) shall be established in a federally insured depository institution or credit union. 

(2) ADMINISTRATION.—Except as provided in this section or 

regulations prescribed under this section, an escrow or impound account subject to this section shall be administered in 

accordance with— 

(A) the Real Estate Settlement Procedures Act of 1974 

and regulations prescribed under such Act; 

(B) the Flood Disaster Protection Act of 1973 and regulations prescribed under such Act; and 


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(C) the law of the State, if applicable, where the real 

property securing the consumer credit transaction is located. 

(3) APPLICABILITY OF PAYMENT OF INTEREST.—If prescribed 

by applicable State or Federal law, each creditor shall pay interest to the consumer on the amount held in any impound, 

trust, or escrow account that is subject to this section in the 

manner as prescribed by that applicable State or Federal law. 

(4) PENALTY COORDINATION WITH RESPA.—Any action or 

omission on the part of any person which constitutes a violation of the Real Estate Settlement Procedures Act of 1974 or 

any regulation prescribed under such Act for which the person 

has paid any fine, civil money penalty, or other damages shall 

not give rise to any additional fine, civil money penalty, or 

other damages under this section, unless the action or omission 

also constitutes a direct violation of this section. 

(h) DISCLOSURES RELATING TO MANDATORY ESCROW OR IMPOUND

ACCOUNT.—In the case of any impound, trust, or escrow account 

that is required under subsection (b), the creditor shall disclose by 

written notice to the consumer at least 3 business days before the 

consummation of the consumer credit transaction giving rise to 

such account or in accordance with timeframes established in prescribed regulations the following information: 

(1) The fact that an escrow or impound account will be established at consummation of the transaction. 

(2) The amount required at closing to initially fund the escrow or impound account. 

(3) The amount, in the initial year after the consummation 

of the transaction, of the estimated taxes and hazard insurance, including flood insurance, if applicable, and any other required periodic payments or premiums that reflects, as appropriate, either the taxable assessed value of the real property 

securing the transaction, including the value of any improvements on the property or to be constructed on the property 

(whether or not such construction will be financed from the 

proceeds of the transaction) or the replacement costs of the 

property. 

(4) The estimated monthly amount payable to be escrowed 

for taxes, hazard insurance (including flood insurance, if applicable) and any other required periodic payments or premiums. 

(5) The fact that, if the consumer chooses to terminate the 

account in the future, the consumer will become responsible for 

the payment of all taxes, hazard insurance, and flood insurance, if applicable, as well as any other required periodic payments or premiums on the property unless a new escrow or impound account is established. 

(6) Such other information as the øBoard¿ Bureau determines necessary for the protection of the consumer. 

(i) DEFINITIONS.—For purposes of this section, the following definitions shall apply: 

(1) FLOOD INSURANCE.—The term ‘‘flood insurance’’ means 

flood insurance coverage provided under the national flood insurance program pursuant to the National Flood Insurance Act 

of 1968. 


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(2) HAZARD INSURANCE.—The term ‘‘hazard insurance’’ shall 

have the same meaning as provided for ‘‘hazard insurance’’, 

‘‘casualty insurance’’, ‘‘homeowner’s insurance’’, or other similar term under the law of the State where the real property securing the consumer credit transaction is located. 

(j) DISCLOSURE NOTICE REQUIRED FOR CONSUMERS WHO WAIVE

ESCROW SERVICES.— (1) IN GENERAL.—If— 

(A) an impound, trust, or other type of account for the 

payment of property taxes, insurance premiums, or other 

purposes relating to real property securing a consumer 

credit transaction is not established in connection with the 

transaction; or 

(B) a consumer chooses, and provides written notice to 

the creditor or servicer of such choice, at any time after 

such an account is established in connection with any such 

transaction and in accordance with any statute, regulation, 

or contractual agreement, to close such account, 

the creditor or servicer shall provide a timely and clearly written disclosure to the consumer that advises the consumer of 

the responsibilities of the consumer and implications for the 

consumer in the absence of any such account. 

(2) DISCLOSURE REQUIREMENTS.—Any disclosure provided to 

a consumer under paragraph (1) shall include the following: 

(A) Information concerning any applicable fees or costs 

associated with either the non-establishment of any such 

account at the time of the transaction, or any subsequent 

closure of any such account. 

(B) A clear and prominent statement that the consumer 

is responsible for personally and directly paying the nonescrowed items, in addition to paying the mortgage loan 

payment, in the absence of any such account, and the fact 

that the costs for taxes, insurance, and related fees can be 

substantial. 

(C) A clear explanation of the consequences of any failure to pay non-escrowed items, including the possible requirement for the forced placement of insurance by the 

creditor or servicer and the potentially higher cost (including any potential commission payments to the servicer) or 

reduced coverage for the consumer in the event of any 

such creditor-placed insurance. 

(D) Such other information as the øBoard¿ Bureau determines necessary for the protection of the consumer. 

(k) SAFE HARBOR FOR LOANS HELD BY SMALLER CREDITORS.— 

(1) IN GENERAL.—A creditor shall not be in violation of subsection (a) with respect to a loan if— 

(A) the creditor has consolidated assets of 

$10,000,000,000 or less; and 

(B) the creditor holds the loan on the balance sheet of the 

creditor for the 3-year period beginning on the date of the 

origination of the loan. 

(2) EXCEPTION FOR CERTAIN TRANSFERS.—In the case of a 

creditor that transfers a loan to another person by reason of the 

bankruptcy or failure of the creditor, the purchase of the creditor, or a supervisory act or recommendation from a State or 


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Federal regulator, the creditor shall be deemed to have complied with the requirement under paragraph (1)(B). 

* * * * * * * 

REAL ESTATE SETTLEMENT PROCEDURES ACT OF 1974 

* * * * * * * 

SERVICING OF MORTGAGE LOANS AND ADMINISTRATION OF ESCROW

ACCOUNTS

SEC. 6. (a) DISCLOSURE TO APPLICANT RELATING TO ASSIGNMENT, SALE, OR TRANSFER OF LOAN SERVICING.—Each person who makes 

a federally related mortgage loan shall disclose to each person who 

applies for the loan, at the time of application for the loan, whether 

the servicing of the loan may be assigned, sold, or transferred to 

any other person at any time while the loan is outstanding. 

(b) NOTICE BY TRANSFEROR OR LOAN SERVICING AT TIME OF

TRANSFER.— (1) NOTICE REQUIREMENT.—Each servicer of any federally related mortgage loan shall notify the borrower in writing of any 

assignment, sale, or transfer of the servicing of the loan to any 

other person. 

(2) TIME OF NOTICE.— (A) IN GENERAL.—Except as provided under subparagraphs (B) and (C), the notice required under paragraph 

(1) shall be made to the borrower not less than 15 days before the effective date of transfer of the servicing of the 

mortgage loan (with respect to which such notice is made). 

(B) EXCEPTION FOR CERTAIN PROCEEDINGS.—The notice 

required under paragraph (1) shall be made to the borrower not more than 30 days after the effective date of assignment, sale, or transfer of the servicing of the mortgage 

loan (with respect to which such notice is made) in any 

case in which the assignment, sale, or transfer of the servicing of the mortgage loan is preceded by— 

(i) termination of the contract for servicing the loan 

for cause; 

(ii) commencement of proceedings for bankruptcy of 

the servicer; or 

(iii) commencement of proceedings by the Federal 

Deposit Insurance Corporation or the Resolution Trust 

Corporation for conservatorship or receivership of the 

servicer (or an entity by which the servicer is owned 

or controlled). 

(C) EXCEPTION FOR NOTICE PROVIDED AT CLOSING.—The 

provisions of subparagraphs (A) and (B) shall not apply to 

any assignment, sale, or transfer of the servicing of any 

mortgage loan if the person who makes the loan provides 

to the borrower, at settlement (with respect to the property 

for which the mortgage loan is made), written notice under 

paragraph (3) of such transfer. 

(3) CONTENTS OF NOTICE.—The notice required under paragraph (1) shall include the following information: 


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(A) The effective date of transfer of the servicing described in such paragraph. 

(B) The name, address, and toll-free or collect call telephone number of the transferee servicer. 

(C) A toll-free or collect call telephone number for (i) an 

individual employed by the transferor servicer, or (ii) the 

department of the transferor servicer, that can be contacted by the borrower to answer inquiries relating to the 

transfer of servicing. 

(D) The name and toll-free or collect call telephone number for (i) an individual employed by the transferee 

servicer, or (ii) the department of the transferee servicer, 

that can be contacted by the borrower to answer inquiries 

relating to the transfer of servicing. 

(E) The date on which the transferor servicer who is 

servicing the mortgage loan before the assignment, sale, or 

transfer will cease to accept payments relating to the loan 

and the date on which the transferee servicer will begin to 

accept such payments. 

(F) Any information concerning the effect the transfer 

may have, if any, on the terms of or the continued availability of mortgage life or disability insurance or any other 

type of optional insurance and what action, if any, the borrower must take to maintain coverage. 

(G) A statement that the assignment, sale, or transfer of 

the servicing of the mortgage loan does not affect any term 

or condition of the security instruments other than terms 

directly related to the servicing of such loan. 

(c) NOTICE BY TRANSFEREE OF LOAN SERVICING AT TIME OF

TRANSFER.— 

(1) NOTICE REQUIREMENT.—Each transferee servicer to whom 

the servicing of any federally related mortgage loan is assigned, sold, or transferred shall notify the borrower of any 

such assignment, sale, or transfer. 

(2) TIME OF NOTICE.— 

(A) IN GENERAL.—Except as provided in subparagraphs 

(B) and (C), the notice required under paragraph (1) shall 

be made to the borrower not more than 15 days after the 

effective date of transfer of the servicing of the mortgage 

loan (with respect to which such notice is made). 

(B) EXCEPTION FOR CERTAIN PROCEEDINGS.—The notice 

required under paragraph (1) shall be made to the borrower not more than 30 days after the effective date of assignment, sale, or transfer of the servicing of the mortgage 

loan (with respect to which such notice is made) in any 

case in which the assignment, sale, or transfer of the servicing of the mortgage loan is preceded by— 

(i) termination of the contract for servicing the loan 

for cause; 

(ii) commencement of proceedings for bankruptcy of 

the servicer; or 

(iii) commencement of proceedings by the Federal 

Deposit Insurance Corporation or the Resolution Trust 

Corporation for conservatorship or receivership of the 


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servicer (or an entity by which the servicer is owned 

or controlled). 

(C) EXCEPTION FOR NOTICE PROVIDED AT CLOSING.—The 

provisions of subparagraphs (A) and (B) shall not apply to 

any assignment, sale, or transfer of the servicing of any 

mortgage loan if the person who makes the loan provides 

to the borrower, at settlement (with respect to the property 

for which the mortgage loan is made), written notice under 

paragraph (3) of such transfer. 

(3) CONTENTS OF NOTICE.—Any notice required under paragraph (1) shall include the information described in subsection 

(b)(3). 

(d) TREATMENT OF LOAN PAYMENTS DURING TRANSFER PERIOD.— 

During the 60-day period beginning on the effective date of transfer 

of the servicing of any federally related mortgage loan, a late fee 

may not be imposed on the borrower with respect to any payment 

on such loan and no such payment may be treated as late for any 

other purposes, if the payment is received by the transferor 

servicer (rather than the transferee servicer who should properly 

receive payment) before the due date applicable to such payment. 

(e) DUTY OF LOAN SERVICER TO RESPOND TO BORROWER INQUIRIES.— 

(1) NOTICE OF RECEIPT OF INQUIRY.— 

(A) IN GENERAL.—If any servicer of a federally related 

mortgage loan receives a qualified written request from 

the borrower (or an agent of the borrower) for information 

relating to the servicing of such loan, the servicer shall 

provide a written response acknowledging receipt of the 

correspondence within 5 days (excluding legal public holidays, Saturdays, and Sundays) unless the action requested 

is taken within such period. 

(B) QUALIFIED WRITTEN REQUEST.— 

For purposes of this subsection, a qualified written request shall 

be a written correspondence, other than notice on a payment coupon or other payment medium supplied by the servicer, that— 

(i) includes, or otherwise enables the servicer to 

identify, the name and account of the borrower; and 

(ii) includes a statement of the reasons for the belief 

of the borrower, to the extent applicable, that the account is in error or provides sufficient detail to the 

servicer regarding other information sought by the 

borrower. 

(2) ACTION WITH RESPECT TO INQUIRY.—Not later than 30 

days (excluding legal public holidays, Saturdays, and Sundays) 

after the receipt from any borrower of any qualified written request under paragraph (1) and, if applicable, before taking any 

action with respect to the inquiry of the borrower, the servicer 

shall— 

(A) make appropriate corrections in the account of the 

borrower, including the crediting of any late charges or 

penalties, and transmit to the borrower a written notification of such correction (which shall include the name and 

telephone number of a representative of the servicer who 

can provide assistance to the borrower); 


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(B) after conducting an investigation, provide the borrower with a written explanation or clarification that includes— 

(i) to the extent applicable, a statement of the reasons for which the servicer believes the account of the 

borrower is correct as determined by the servicer; and 

(ii) the name and telephone number of an individual 

employed by, or the office or department of, the 

servicer who can provide assistance to the borrower; or 

(C) after conducting an investigation, provide the borrower with a written explanation or clarification that includes— 

(i) information requested by the borrower or an explanation of why the information requested is unavailable or cannot be obtained by the servicer; and 

(ii) the name and telephone number of an individual 

employed by, or the office or department of, the 

servicer who can provide assistance to the borrower. 

(3) PROTECTION OF CREDIT RATING.—During the 60-day period beginning on the date of the servicer’s receipt from any 

borrower of a qualified written request relating to a dispute regarding the borrower’s payments, a servicer may not provide 

information regarding any overdue payment, owed by such borrower and relating to such period or qualified written request, 

to any consumer reporting agency (as such term is defined 

under section 603 of the Fair Credit Reporting Act). 

(4) LIMITED EXTENSION OF RESPONSE TIME.—The 30-day period described in paragraph (2) may be extended for not more 

than 15 days if, before the end of such 30-day period, the 

servicer notifies the borrower of the extension and the reasons 

for the delay in responding. 

(f) DAMAGES AND COSTS.—Whoever fails to comply with any provision of this section shall be liable to the borrower for each such 

failure in the following amounts: 

(1) INDIVIDUALS.—In the case of any action by an individual, 

an amount equal to the sum of— 

(A) any actual damages to the borrower as a result of 

the failure; and 

(B) any additional damages, as the court may allow, in 

the case of a pattern or practice of noncompliance with the 

requirements of this section, in an amount not to exceed 

$2,000. 

(2) CLASS ACTIONS.—In the case of a class action, an amount 

equal to the sum of— 

(A) any actual damages to each of the borrowers in the 

class as a result of the failure; and 

(B) any additional damages, as the court may allow, in 

the case of a pattern or practice of noncompliance with the 

requirements of this section, in an amount not greater 

than $2,000 for each member of the class, except that the 

total amount of damages under this subparagraph in any 

class action may not exceed the lesser of— 

(i) $1,000,000; or 

(ii) 1 percent of the net worth of the servicer. 


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(3) COSTS.—In addition to the amounts under paragraph (1) 

or (2), in the case of any successful action under this section, 

the costs of the action, together with any attorneys fees incurred in connection with such action as the court may determine to be reasonable under the circumstances. 

(4) NONLIABILITY.—A transferor or transferee servicer shall 

not be liable under this subsection for any failure to comply 

with any requirement under this section if, within 60 days 

after discovering an error (whether pursuant to a final written 

examination report or the servicer’s own procedures) and before the commencement of an action under this subsection and 

the receipt of written notice of the error from the borrower, the 

servicer notifies the person concerned of the error and makes 

whatever adjustments are necessary in the appropriate account 

to ensure that the person will not be required to pay an 

amount in excess of any amount that the person otherwise 

would have paid. 

(g) ADMINISTRATION OF ESCROW ACCOUNTS.—If the terms of any 

federally related mortgage loan require the borrower to make payments to the servicer of the loan for deposit into an escrow account 

for the purpose of assuring payment of taxes, insurance premiums, 

and other charges with respect to the property, the servicer shall 

make payments from the escrow account for such taxes, insurance 

premiums, and other charges in a timely manner as such payments 

become due. Any balance in any such account that is within the 

servicer’s control at the time the loan is paid off shall be promptly 

returned to the borrower within 20 business days or credited to a 

similar account for a new mortgage loan to the borrower with the 

same lender. 

(h) PREEMPTION OF CONFLICTING STATE LAWS.—Notwithstanding 

any provision of any law or regulation of any State, a person who 

makes a federally related mortgage loan or a servicer shall be considered to have complied with the provisions of any such State law 

or regulation requiring notice to a borrower at the time of application for a loan or transfer of the servicing of a loan if such person 

or servicer complies with the requirements under this section regarding timing, content, and procedures for notification of the borrower. 

(i) DEFINITIONS.—For purposes of this section: 

(1) EFFECTIVE DATE OF TRANSFER.—The term ‘‘effective date 

of transfer’’ means the date on which the mortgage payment of 

a borrower is first due to the transferee servicer of a mortgage 

loan pursuant to the assignment, sale, or transfer of the servicing of the mortgage loan. 

(2) SERVICER.—The term ‘‘servicer’’ means the person responsible for servicing of a loan (including the person who makes 

or holds a loan if such person also services the loan). The term 

does not include— 

(A) the Federal Deposit Insurance Corporation or the 

Resolution Trust Corporation, in connection with assets acquired, assigned, sold, or transferred pursuant to section 

13(c) of the Federal Deposit Insurance Act or as receiver 

or conservator of an insured depository institution; and 

(B) the Government National Mortgage Association, the 

Federal National Mortgage Association, the Federal Home 


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Loan Mortgage Corporation, the Resolution Trust Corporation, or the Federal Deposit Insurance Corporation, in any 

case in which the assignment, sale, or transfer of the servicing of the mortgage loan is preceded by— 

(i) termination of the contract for servicing the loan 

for cause; 

(ii) commencement of proceedings for bankruptcy of 

the servicer; or 

(iii) commencement of proceedings by the Federal 

Deposit Insurance Corporation or the Resolution Trust 

Corporation for conservatorship or receivership of the 

servicer (or an entity by which the servicer is owned 

or controlled). 

(3) SERVICING.—The term ‘‘servicing’’ means receiving any 

scheduled periodic payments from a borrower pursuant to the 

terms of any loan, including amounts for escrow accounts described in section 10, and making the payments of principal 

and interest and such other payments with respect to the 

amounts received from the borrower as may be required pursuant to the terms of the loan. 

(j) TRANSITION.— 

(1) ORIGINATOR LIABILITY.—A person who makes a federally 

related mortgage loan shall not be liable to a borrower because 

of a failure of such person to comply with subsection (a) with 

respect to an application for a loan made by the borrower before the regulations referred to in paragraph (3) take effect. 

(2) SERVICER LIABILITY.—A servicer of a federally related 

mortgage loan shall not be liable to a borrower because of a 

failure of the servicer to perform any duty under subsection 

(b), (c), (d), or (e) that arises before the regulations referred to 

in paragraph (3) take effect. 

(3) REGULATIONS AND EFFECTIVE DATE.—The Bureau shall 

establish any requirements necessary to carry out this section. 

Such regulations shall include the model disclosure statement 

required under subsection (a)(2). 

(k) SERVICER PROHIBITIONS.— 

(1) IN GENERAL.—A servicer of a federally related mortgage 

shall not— 

(A) obtain force-placed hazard insurance unless there is 

a reasonable basis to believe the borrower has failed to 

comply with the loan contract’s requirements to maintain 

property insurance; 

(B) charge fees for responding to valid qualified written 

requests (as defined in regulations which the Bureau of 

Consumer Financial Protection shall prescribe) under this 

section; 

(C) fail to take timely action to respond to a borrower’s 

requests to correct errors relating to allocation of payments, final balances for purposes of paying off the loan, 

or avoiding foreclosure, or other standard servicer’s duties; 

(D) fail to respond within 10 business days to a request 

from a borrower to provide the identity, address, and other 

relevant contact information about the owner or assignee 

of the loan; or 


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(E) fail to comply with any other obligation found by the 

Bureau of Consumer Financial Protection, by regulation, to 

be appropriate to carry out the consumer protection purposes of this Act. 

(2) FORCE-PLACED INSURANCE DEFINED.—For purposes of this 

subsection and subsections (l) and (m), the term ‘‘force-placed 

insurance’’ means hazard insurance coverage obtained by a 

servicer of a federally related mortgage when the borrower has 

failed to maintain or renew hazard insurance on such property 

as required of the borrower under the terms of the mortgage. 

(l) REQUIREMENTS FOR FORCE-PLACED INSURANCE.—A servicer of 

a federally related mortgage shall not be construed as having a 

reasonable basis for obtaining force-placed insurance unless the requirements of this subsection have been met. 

(1) WRITTEN NOTICES TO BORROWER.—A servicer may not impose any charge on any borrower for force-placed insurance 

with respect to any property securing a federally related mortgage unless— 

(A) the servicer has sent, by first-class mail, a written 

notice to the borrower containing— 

(i) a reminder of the borrower’s obligation to maintain hazard insurance on the property securing the 

federally related mortgage; 

(ii) a statement that the servicer does not have evidence of insurance coverage of such property; 

(iii) a clear and conspicuous statement of the procedures by which the borrower may demonstrate that 

the borrower already has insurance coverage; and 

(iv) a statement that the servicer may obtain such 

coverage at the borrower’s expense if the borrower 

does not provide such demonstration of the borrower’s 

existing coverage in a timely manner; 

(B) the servicer has sent, by first-class mail, a second 

written notice, at least 30 days after the mailing of the notice under subparagraph (A) that contains all the information described in each clause of such subparagraph; and 

(C) the servicer has not received from the borrower any 

demonstration of hazard insurance coverage for the property securing the mortgage by the end of the 15-day period 

beginning on the date the notice under subparagraph (B) 

was sent by the servicer. 

(2) SUFFICIENCY OF DEMONSTRATION.—A servicer of a federally related mortgage shall accept any reasonable form of written confirmation from a borrower of existing insurance coverage, which shall include the existing insurance policy number along with the identity of, and contact information for, the 

insurance company or agent, or as otherwise required by the 

Bureau of Consumer Financial Protection. 

(3) TERMINATION OF FORCE-PLACED INSURANCE.—Within 15 

days of the receipt by a servicer of confirmation of a borrower’s 

existing insurance coverage, the servicer shall— 

(A) terminate the force-placed insurance; and 

(B) refund to the consumer all force-placed insurance 

premiums paid by the borrower during any period during 

which the borrower’s insurance coverage and the forceVerDate Sep 11 2014 02:12 Apr 08, 2015 Jkt 049006 PO 00000 Frm 00018 Fmt 6659 Sfmt 6601 E:\HR\OC\HR057.XXX HR057

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placed insurance coverage were each in effect, and any related fees charged to the consumer’s account with respect 

to the force-placed insurance during such period. 

(4) CLARIFICATION WITH RESPECT TO FLOOD DISASTER PROTEC- TION ACT.—No provision of this section shall be construed as 

prohibiting a servicer from providing simultaneous or concurrent notice of a lack of flood insurance pursuant to section 

102(e) of the Flood Disaster Protection Act of 1973. 

(m) LIMITATIONS ON FORCE-PLACED INSURANCE CHARGES.—All 

charges, apart from charges subject to State regulation as the business of insurance, related to force-placed insurance imposed on the 

borrower by or through the servicer shall be bona fide and reasonable. 

(n) SMALL SERVICER EXEMPTION.—The Bureau shall, by regulation, provide exemptions to, or adjustments for, the provisions of 

this section for a servicer that annually services 20,000 or fewer 

mortgage loans, in order to reduce regulatory burdens while appropriately balancing consumer protections. 

* * * * * * * 

Æ 


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