3C SESSION

SAMHSA’s 988 Crisis Systems Response Training and Technical 

Assistance Center: Crisis Community Collaboration

February 20, 2024
Crisis Systems Response TTAC

The Substance Abuse and Mental Health Services Administration (SAMHSA) 

has selected Altarum to provide training and technical assistance support 

to states, territories, tribal organizations, and community partners across the 988 

Suicide and Crisis Lifeline and crisis continuum of care. Along with our partners, 

W2 Consulting Corporation and Change Matrix, LLC, who have extensive 

experience with crisis services, technical assistance, and health equity, the 

Crisis Systems Response Training and Technical Assistance Center (TTAC) was 

formed to support the continued growth of 988 Lifeline and build a more robust 

crisis care system.
Agenda

• Welcome

• Introductions

• Preview of activities to come

• Updates from the 988 & BHCCO

• Updates from the 988 CSR TTAC

• Review of FAQs
Upcoming

Webinar Series: • Connecting to Serve: Promising Practices for 988 & 911

Collaboration, Session 4

• April 18, 2024

1:00 pm EST

“3C” Session: • March 26, 2024

2:00 to 3:00 pm EST
Upcoming continued

988 Grantee Meeting: • April 29 to May 2, 2024

Chicago, IL

• Call for Proposals:

Due February 23

• 988 and Behavioral Health Crisis System Transformation Grantee 

National Conference (cvent.com)

Newsletter: • 988 CSR TTAC monthly newsletter

• Provides updates on field, upcoming events, and more!

• CSR-TTAC Connections Newsletter, January 2024 (PDF)

(SAMHSA.gov)
Technical Assistance

• TA is offered to all grantees and organizations providing 

services within the crisis continuum of care

• TA is free of charge and available by request any time 

you need assistance

• SAMHSA’s 988 CSR TTAC contact information:

• support@988crisisttac.org

• 844-464-8338 (toll free)

• SAMHSA’s 988 CSR TTAC
SAMHSA 988 & BHCCO Leads

Monica Johnson, 

M.A., LPC

Director of the 988 & 

Behavioral Health 

Crisis Coordinating 

Office

John Palmieri, M.D., 

M.H.A.

Deputy Director of 

the 988 & Behavioral 

Health Crisis 

Coordinating Office

Jill D. Mays, M.S., 

LPC

Division Director of 

Crisis System 

Transformation for 

the 988 & Behavioral 

Health Crisis 

Coordinating Office

Charissa Pallas

Division Director of 

Communications for 

the 988 & Behavioral 

Health Crisis 

Coordinating Office

James Wright

Division Director of 

Crisis Operations, 

Office of the 

Assistant Secretary
Frequently Asked Questions

With the 988 BHCCO Leadership Team
Contact Information 

SAMHSA’s 988 CSR TTAC

• support@988crisisttac.org

• 844-464-8338 (toll free)

Subscribe to the CSR-TTAC contact list to get the 

latest 988 news and invitations to our events, with 

the link ot the QR code.

Crisis Systems Response Training and Technical Assistance | SAMHSA

This project is supported by the Substance Abuse and Mental Health Services Administration (SAMHSA), the agency within the U.S. Department of Health and Human Services that 

leads public health efforts to advance the behavioral health of the nation. The Crisis Systems Response Training & Technical Assistance Center works in conjunction with the 988 Suicide 

& Crisis Lifeline. In 2020, Congress designated the new 988 dialing code to be operated through the existing National Suicide Prevention Lifeline. SAMHSA sees 988 as a first step 

towards a transformed crisis care system in America. Points of view or opinions in this document are those of the author and do not necessarily represent the official position or policies 

of SAMHSA or the 988 Suicide & Crisis Lifeline.