[Federal Register Volume 76, Number 46 (Wednesday, March 9, 2011)]
[Notices]
[Page 13018]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-5349]


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DEPARTMENT OF THE TREASURY


Departmental Offices Proposed Collections; Comment Requests

ACTION: Notice and request for comments.

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SUMMARY: The Department of the Treasury, as part of its continuing 
effort to reduce paperwork burdens, invites the general public and 
other Federal agencies to comment on a proposed information collection, 
as required by the Paperwork Reduction Act of 1995, Public Law 104-13 
(44 U.S.C. 3506(c)(2)(A)). The Consumer Financial Protection Bureau 
implementation team is soliciting comments regarding forms for 
questions, complaints, and other information about consumer financial 
products and services.

DATES: Written comments should be received on or before May 9, 2011 to 
be assured of consideration.

ADDRESSES: Direct all written comments to Andrew Trueblood, Consumer 
Financial Protection Bureau implementation team, 1801 L Street, NW., 
Washington, DC 20036.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Andrew Trueblood in writing at Consumer Financial 
Protection Bureau implementation team, 1801 L Street, NW., Washington, 
DC 20036, by telephone at (202) 435-7070, or by e-mail at 
<a href="/cdn-cgi/l/email-protection#82e3ece6f0e7f5acf6f0f7e7e0eeedede6c2f6f0e7e3f1f7f0fbace5edf4"><span class="__cf_email__" data-cfemail="b8d9d6dccaddcf96cccacddddad4d7d7dcf8cccaddd9cbcdcac196dfd7ce">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION: 
    Title: Consumer Financial Protection Bureau Consumer Response 
Intake Fields.
    OMB Control Number: NEW.
    Abstract: The Dodd-Frank Wall Street Reform and Consumer Protection 
Act, Public Law 111-203, Title X, established the Consumer Financial 
Protection Bureau (CFPB). Among the CFPB's functions is to facilitate 
the centralized collection of, monitoring of, and response to 
complaints concerning consumer financial products and services. In 
order to collect data about the consumer financial market and 
facilitate the appropriate routing of, handling of, and response to 
complaints, questions, and other information concerning consumer 
financial products and services, the CFPB is developing online and 
paper intake methods which will have fields for persons to complete. 
The fields will help document information such as the type of contact; 
the substance of the complaint, question, or other information; contact 
information for the person making the contact and/or related persons; 
information about any subject incident and institution; and identifying 
information about the consumer or consumer's household.
    Type of Review: NEW.
    Affected Public: Individuals and households with questions, 
complaints, and other information about consumer financial products and 
services.
    Estimated Number of Respondents: Approximately 1-3 million per 
year. CFPB's intake of complaints, questions, and other information 
relating to consumer financial products and services is a new 
collection that may centralize intake now performed by existing 
agencies. As such, the projections of the number of respondents have a 
high level of uncertainty.
    Estimated Average Time per Respondent: 10 minutes per response. The 
time to complete the form will depend on the nature of the contact. 
Simple feedback may take as little as a few minutes to complete while 
more complicated complaints could take longer to describe.
    Estimated Total Annual Burden Hours: Approximately 330,000 burden 
hours.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for Office of 
Management and Budget approval. All comments will become a matter of 
public record. The public is invited to submit written comments 
concerning: (a) Whether the intake of complaints, questions, and other 
information relating to consumer financial products and services is 
necessary for the proper performance of the functions of the Bureau, 
including whether the information will have practical uses; (b) the 
accuracy of the above estimate of the burden of the information 
collection; (c) ways to enhance the quality, usefulness, and clarity of 
the information to be collected; (d) ways to minimize the reporting 
and/or record keeping burdens on respondents, including the use of 
automated collection techniques or other forms of information 
technology; (e) estimates of capital or start-up costs of operation, 
maintenance, and purchase of services to provide information; and (f) 
specific types of information that would be useful for CFPB to collect 
through its intake forms, in order to advance the mission of CFPB.

Robert Dahl,
Treasury Departmental Clearance Officer.
[FR Doc. 2011-5349 Filed 3-8-11; 8:45 am]
BILLING CODE 4810-25-P


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