Federal Register / Vol. 76, No. 46 / Wednesday, March 9, 2011 / Notices 13019 

Administration’s commitment to 

improving service delivery. By 

qualitative feedback we mean 

information that provides useful 

insights on perceptions and opinions, 

but are not statistical surveys that yield 

quantitative results that can be 

generalized to the population of study. 

This feedback will provide insights into 

customer or stakeholder perceptions, 

experiences and expectations, provide 

an early warning of issues with service, 

or focus attention on areas where 

communication, training or changes in 

operations might improve delivery of 

products or services. These collections 

will allow for ongoing, collaborative and 

actionable communications between the 

Agency and its customers and 

stakeholders. It will also allow feedback 

to contribute directly to the 

improvement of program management. 

Feedback collected under this generic 

clearance will provide useful 

information, but it will not yield data 

that can be generalized to the overall 

population. This type of generic 

clearance for qualitative information 

will not be used for quantitative 

information collections that are 

designed to yield reliably actionable 

results, such as monitoring trends over 

time or documenting program 

performance. Such data uses require 

more rigorous designs that address: The 

target population to which 

generalizations will be made, the 

sampling frame, the sample design 

(including stratification and clustering), 

the precision requirements or power 

calculations that justify the proposed 

sample size, the expected response rate, 

methods for assessing potential nonresponse bias, the protocols for data 

collection, and any testing procedures 

that were or will be undertaken prior to 

fielding the study. Depending on the 

degree of influence the results are likely 

to have, such collections may still be 

eligible for submission for other generic 

mechanisms that are designed to yield 

quantitative results. 

Total Burden Estimate for the 

Department of the Treasury 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Average Expected Annual Number of 

activities: 120. 

Respondents: 120,000. 

Annual responses: 120,000. 

Frequency of Response: Once per 

request. 

Average minutes per response: 60. 

Burden hours: 120,000. 

Breakdown of Separate Agency 

Clearances and Burden Estimates: 

Treasury Departmental Offices 1505– 

xxxx 

Average Expected Annual Number of 

activities: 40. 

Respondents: 40,000. 

Annual responses: 40,000. 

Frequency of Response: Once per 

request. 

Average minutes per response: 60. 

Burden hours: 40,000. 

Financial Crimes Enforcement 

Network: 1506–xxxx 

Average Expected Annual Number of 

activities: 10. 

Respondents: 10,000. 

Annual responses: 10,000. 

Frequency of Response: Once per 

request. 

Average minutes per response: 60. 

Burden hours: 10,000. 

United States Mint: 1525–xxxx 

Average Expected Annual Number of 

activities: 10. 

Respondents: 10,000. 

Annual responses: 10,000. 

Frequency of Response: Once per 

request. 

Average minutes per response: 60. 

Burden hours: 10,000. 

Community Development Financial 

Institutions Fund: 1559–xxxx 

Average Expected Annual Number of 

activities: 10. 

Respondents: 10,000. 

Annual responses: 10,000. 

Frequency of Response: Once per 

request. 

Average minutes per response: 60. 

Burden hours: 10,000. 

Financial Management Service: 1510– 

xxxx 

Average Expected Annual Number of 

activities: 10. 

Respondents: 10,000. 

Annual responses: 10,000. 

Frequency of Response: Once per 

request. 

Average minutes per response: 60. 

Burden hours: 10,000. 

Alcohol and Tobacco Tax and Trade 

Bureau: 1513–xxxx 

Average Expected Annual Number of 

activities: 10. 

Respondents: 10,000. 

Annual responses: 10,000. 

Frequency of Response: Once per 

request. 

Average minutes per response: 60. 

Burden hours: 10,000. 

Bureau of Public Debt: 1535–xxxx 

Average Expected Annual Number of 

activities: 10. 

Respondents: 10,000. 

Annual responses: 10,000. 

Frequency of Response: Once per 

request. 

Average minutes per response: 60. 

Burden hours: 10,000. 

Internal Revenue Service: 1545–xxxx 

Average Expected Annual Number of 

activities: 20. 

Respondents: 20,000. 

Annual responses: 20,000. 

Frequency of Response: Once per 

request. 

Average minutes per response: 60. 

Burden hours: 20,000. 

Departmental Clearance Officer: 

Robert Dahl, OCIO, 1750 Pennsylvania 

Ave., NW., Ste. 11020, Washington, DC 

20220; (202) 622–3119. 

OMB Reviewer: Shagufta Ahmed, 

Office of Management and Budget, New 

Executive Office Building, Room 10235, 

Washington, DC 20503; (202) 395–7873. 

Robert Dahl, 

Treasury PRA Clearance Officer. 

[FR Doc. 2011–5351 Filed 3–8–11; 8:45 am] 

BILLING CODE 4810–25–P 

DEPARTMENT OF VETERANS 

AFFAIRS 

Agency Information Collection 

Activities: Comment Request; Generic 

Clearance for the Collection of 

Qualitative Feedback on Agency 

Service Delivery 

AGENCY: Department of Veterans Affairs, 

Office Information and Technology 

(National Cemetery Administration, 

Veterans Benefit Administration, and 

Veterans Health Administration). 

ACTION: 30-Day notice of submission of 

information collection approval from 

the Office of Management and Budget 

and request for comments. 

SUMMARY: As part of a Federal 

Government-wide effort to streamline 

the process to seek feedback from the 

public on service delivery, Department 

of Veterans Affairs will submit a 

Generic Information Collection Request 

(Generic ICR): ‘‘Generic Clearance for 

the Collection of Qualitative Feedback 

on Agency Service Delivery ’’ to OMB 

for approval under the Paperwork 

Reduction Act (PRA) (44 U.S.C. 3501 et. 

seq.). 

DATES: Comments must be submitted 

April 8, 2011. 

ADDRESSES: Submit written comments 

on the collection of information through 

http://www.Regulations.gov; or to VA’s 

OMB Desk Officer, OMB Human 

Resources and Housing Branch, New 

Executive Office Building, Room 10235, 


Emcdonald on DSK2BSOYB1PROD with NOTICES
13020 Federal Register / Vol. 76, No. 46 / Wednesday, March 9, 2011 / Notices 

1The 60-day notice included the following 

estimate of the aggregate burden hours for this 

generic clearance Federal-wide: 

Average Expected Annual Number of activities: 

25,000. 

Average number of Respondents per Activity: 

200. 

Annual responses: 5,000,000. 

Frequency of Response: Once per request. 

Average minutes per response: 30. 

Burden hours: 2,500,000. 

Washington, DC 20503 (202) 395–7316. 

Please refer to ‘‘OMB Control No. 2900– 

New (Qualitative Feedback)’’ in any 

correspondence. 

FOR FURTHER INFORMATION CONTACT: 

Denise McLamb, Enterprise Records 

Service (005R1B), Department of 

Veterans Affairs, 810 Vermont Avenue, 

NW., Washington, DC 20420, (202) 461– 

7485, fax (202) 461–0966 or e-mail 

denise.mclamb@va.gov. Please refer to 

‘‘OMB Control No. 2900–New 

(Qualitative Feedback). 

SUPPLEMENTARY INFORMATION: 

Title: Generic Clearance for the 

Collection of Qualitative Feedback on 

Agency Service Delivery. 

Abstract: The information collection 

activity will garner qualitative customer 

and stakeholder feedback in an efficient, 

timely manner, in accordance with the 

Administration’s commitment to 

improving service delivery. By 

qualitative feedback we mean 

information that provides useful 

insights on perceptions and opinions, 

but are not statistical surveys that yield 

quantitative results that can be 

generalized to the population of study. 

This feedback will provide insights into 

customer or stakeholder perceptions, 

experiences and expectations, provide 

an early warning of issues with service, 

or focus attention on areas where 

communication, training or changes in 

operations might improve delivery of 

products or services. These collections 

will allow for ongoing, collaborative and 

actionable communications between the 

Agency and its customers and 

stakeholders. It will also allow feedback 

to contribute directly to the 

improvement of program management. 

Feedback collected under this generic 

clearance will provide useful 

information, but it will not yield data 

that can be generalized to the overall 

population. This type of generic 

clearance for qualitative information 

will not be used for quantitative 

information collections that are 

designed to yield reliably actionable 

results, such as monitoring trends over 

time or documenting program 

performance. Such data uses require 

more rigorous designs that address: the 

target population to which 

generalizations will be made, the 

sampling frame, the sample design 

(including stratification and clustering), 

the precision requirements or power 

calculations that justify the proposed 

sample size, the expected response rate, 

methods for assessing potential nonresponse bias, the protocols for data 

collection, and any testing procedures 

that were or will be undertaken prior 

fielding the study. Depending on the 

degree of influence the results are likely 

to have, such collections may still be 

eligible for submission for other generic 

mechanisms that are designed to yield 

quantitative results. 

The Agency received no comments in 

response to the 60-day notice published 

in the Federal Register of December 22, 

2010 (75 FR 80542). 

Below we provide Department of 

Veterans Affairs projected average 

estimates for the next three years: 1

Type of Review: New Collection. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Average Expected Annual Number of 

activities: 8. 

Respondents: 200,000. 

Frequency of Response: Once per 

request. 

Average minutes per response: 30 

minutes. 

Burden hours: 100,000. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a currently valid 

Office of Management and Budget 

control number. 

Dated: March 4, 2011. 

By direction of the Secretary. 

Denise McLamb, 

Program Analyst, Enterprise Records Service. 

[FR Doc. 2011–5327 Filed 3–8–11; 8:45 am] 

BILLING CODE P 

DEPARTMENT OF VETERANS 

AFFAIRS 

Agency Information Collection 

Activities: Comment Request; Generic 

Clearance for the Collection of 

Qualitative Feedback on Agency 

Service Delivery 

AGENCY: Department of Veterans Affairs, 

Office Information and Technology, 

(Administration Offices). 

ACTION: 30-Day notice of submission of 

information collection approval from 

the Office of Management and Budget 

and request for comments. 

SUMMARY: As part of a Federal 

Government-wide effort to streamline 

the process to seek feedback from the 

public on service delivery, Department 

of Veterans Affairs will submit a 

Generic Information Collection Request 

(Generic ICR): ‘‘Generic Clearance for 

the Collection of Qualitative Feedback 

on Agency Service Delivery ’’ to OMB 

for approval under the Paperwork 

Reduction Act (PRA) (44 U.S.C. 3501 et. 

seq.). 

DATES: Comments must be submitted 

April 8, 2011. 

ADDRESSES: Submit written comments 

on the collection of information through 

http://www.Regulations.gov; or to VA’s 

OMB Desk Officer, OMB Human 

Resources and Housing Branch, New 

Executive Office Building, Room 10235, 

Washington, DC 20503 (202) 395–7316. 

Please refer to ‘‘OMB Control No. 2900– 

New (Qualitative Feedback)’’ in any 

correspondence. 

FOR FURTHER INFORMATION CONTACT: 

Denise McLamb, Enterprise Records 

Service (005R1B), Department of 

Veterans Affairs, 810 Vermont Avenue, 

NW., Washington, DC 20420, (202) 461– 

7485, fax (202) 461–0966 or e-mail 

denise.mclamb@va.gov. Please refer to 

‘‘OMB Control No. 2900–New 

(Qualitative Feedback). 

SUPPLEMENTARY INFORMATION: 

Title: Generic Clearance for the 

Collection of Qualitative Feedback on 

Agency Service Delivery. 

Abstract: The information collection 

activity will garner qualitative customer 

and stakeholder feedback in an efficient, 

timely manner, in accordance with the 

Administration’s commitment to 

improving service delivery. By 

qualitative feedback we mean 

information that provides useful 

insights on perceptions and opinions, 

but are not statistical surveys that yield 

quantitative results that can be 

generalized to the population of study. 

This feedback will provide insights into 

customer or stakeholder perceptions, 

experiences and expectations, provide 

an early warning of issues with service, 

or focus attention on areas where 

communication, training or changes in 

operations might improve delivery of 

products or services. These collections 

will allow for ongoing, collaborative and 

actionable communications between the 

Agency and its customers and 

stakeholders. It will also allow feedback 

to contribute directly to the 

improvement of program management. 

Feedback collected under this generic 

clearance will provide useful 

information, but it will not yield data 

that can be generalized to the overall 

population. This type of generic 

clearance for qualitative information 

will not be used for quantitative 


Emcdonald on DSK2BSOYB1PROD with NOTICES