-  LINC Training Library                  -  Guaranteed Underwriting System (GUS) 
              -  Lender Approval 
              -  Single Family Housing GLP Policy Desk 
              -  Lender Training 
              -  Loan Closing 
              -  Loan Origination 
              -  Loan Servicing 
              -  GUS Lender Test Environment (LTE) 
              -  SFHGLP System Access and Security Guide 
              -  *New* Lender Training Schedule 

                  - English
                  - Spanish

### Guaranteed Annual Fee Billing and Payment

### Documentation & Resources

                    - Guaranteed Annual Fee Calculation Methodology  (PDF)
                    - Guarantee Fee & Annual Fee Calculator (EXCEL)
                    - Guaranteed Annual Fee Lender User Agreement  (PDF)
                    - Guaranteed Annual Fee User Guide  (PDF)

### Electronic Status Reporting (ESR)

### Training

#### Introduction to Electronic Status Reporting (ESR) (Webcast)  10 Minutes

                    - Introduction to ESR slide with notes (Training Handout)

#### ESR Web Reporting (Webcast)  11 Minutes

                    - ESR Web Reporting slide with notes (Training Handout)

#### ESR Electronic Data Interchange (EDI) Reporting (Webcast)  11 Minutes

                    - ESR EDI Reporting slide with notes (Training Handout) 

#### ESR Rejection and Correction Reporting (Webcast) 12 Minutes

                    - ESR Rejections and Corrections slide with notes (Training Handout)

### Documentation & Resources

                    - ESR User Guide (PDF)  - revised July, 2023
                    - ESR Implementation Guide for the July 1, 2018 Effective Date (PDF)  - revised August, 2022
                    - ESR Implementation Guide Release Notes for the July 1, 2018 Effective Date (PDF)  - revised May, 2018
                    - Trading Partner Agreement
                    - Delinquency Default Status Codes  - June, 2023

Loss Claims and Mitigation

## Loss Claim Administration and Servicing

### **New****

CARES Act: Important Servicing Notice for Current USDA Guaranteed Loan Holders

CARES Act: Important Notice for Lenders Servicing USDA Guaranteed Loans

Department of Hawaiian Home Lands MOU

USDA - HAF FAQs

### Documentation & Resources

                    - Guaranteed Servicing Contact Information  (PDF)
                    - Trading Partner Agreement - Addendum E  (PDF)
                    - Quick Reference Upload Loss Claim Documents  (PDF)
                    - Loss Claim Administration User Guide  (PDF)

## Loss Mitigation

### New Guidance 

                    - COVID-19 Special Relief Measures

### Training

#### Avoid Foreclosure (Webcast) 19 minutes

                    - Avoid Foreclosure: slide with notes (Training Handout)

### Documentation & Resources

                    - Loss Mitigation Servicer User Guide  (PDF)
                    - RD Special Loan Servicing Final Rule  (PDF)
                    - Quick Reference Upload Loss Mitigation Documents  (PDF)
                    - Loss Mitigation User Agreement  (PDF)
                    - SFH Mortgage Recovery Advance Receivable Lender User Agreement  (PDF)
                    - Payoff and Release of Lien for MRA  (PDF)

## Property Disposition

### Documentation & Resources

                    -  Property Disposition and Document Upload Servicer User Guide  (PDF)

### Security

                    - Adding/Removing Security Administrators
                    - SFHGLP System Access and Security Guide
                    - Lender Request for Branch Addition/Modification