<PAGE>
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549


                                    FORM 10-Q

   (Mark One)
[X]     QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
        EXCHANGE ACT OF 1934


    FOR THE QUARTERLY PERIOD ENDED JUNE 30, 2003

                                       OR

[  ]    TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
        EXCHANGE ACT OF 1934

          FOR THE TRANSITION PERIOD FROM ___________ TO ______________

                        COMMISSION FILE NUMBER 000-30277


                         SERVICEWARE TECHNOLOGIES, INC.
             (Exact Name of Registrant as Specified in Its Charter)


<TABLE>
<S>                                                                                 <C>
                     DELAWARE                                                                    25-1647861
(State or Other Jurisdiction of Incorporation or Organization)                      (I.R.S. Employer Identification No.)

      333 ALLEGHENY AVENUE, SUITE 301 NORTH
                   OAKMONT, PA                                                                      15139
     (Address of Principal Executive Offices)                                                     (Zip Code)
</TABLE>




       Registrant's Telephone Number, Including Area Code: (412) 826-1158


            Indicate by check mark whether the registrant (1) has filed all
reports required to be filed by Section 13 or 15(d) of the Securities Exchange
Act of 1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days. Yes [ X ] No [ ]

Indicate by check mark whether the registrant is an accelerated filer as defined
in Rule 12b-2 of the Exchange Act. Yes [ ] No [ X ]

            The number of shares of the registrant's common stock outstanding as
of the close of business on August 13, 2003 was 24,226,026.




<PAGE>



                         SERVICEWARE TECHNOLOGIES, INC.
                                    FORM 10-Q
                                  JUNE 30, 2003
                                      INDEX

<TABLE>
<CAPTION>
PART I.  FINANCIAL INFORMATION                                                                                      PAGE NO.
                                                                                                                    --------

<S>                                                                                                                  <C>
ITEM 1.  Consolidated Financial Statements

         .   Consolidated Balance Sheets as of June 30, 2003 (unaudited) and December 31, 2002.....................      2

         .   Consolidated Statements of Operations for the three and six months
             ended June 30, 2003 and 2002 (unaudited) .............................................................      3

         .   Consolidated Statements of Stockholders' Equity for the period ended
             June 30, 2003 (unaudited).............................................................................      4

         .   Consolidated Statements of Cash Flows for the six months ended
             June 30, 2003 and 2002 (unaudited)....................................................................      5

         .   Notes to Consolidated Financial Statements (unaudited) ...............................................      6

ITEM 2.      Management's Discussion and Analysis of Financial Condition and
                    Results of Operations..........................................................................      10

ITEM 3.      Quantitative and Qualitative Disclosures About Market Risk............................................      22

ITEM 4.      Controls and Procedures...............................................................................      22

PART II. OTHER INFORMATION

ITEM 2.  Changes in Securities and Use of Proceeds ................................................................      23

ITEM 6.  Exhibits and Reports on Form 8-K..........................................................................      23
</TABLE>


<PAGE>



                          PART I. FINANCIAL INFORMATION
ITEM 1. CONSOLIDATED FINANCIAL STATEMENTS

                           CONSOLIDATED BALANCE SHEETS
                 AMOUNTS IN THOUSANDS, EXCEPT PER SHARE AMOUNTS


<TABLE>
<CAPTION>
                                                                                          JUNE 30,                 DECEMBER 31,
                                                                                            2003                       2002
                                                                                    ---------------------      ---------------------
                                                                                        (Unaudited)
                                                        ASSETS
<S>                                                                                  <C>                         <C>
Current assets
   Cash and cash equivalents                                                           $      615                $     2,461
   Short term investments                                                                     500                        514
Accounts receivable, less allowance for doubtful accounts of $171 at 2003 and  2002         2,459                      1,534
   Other current assets                                                                       102                        363
                                                                                    ---------------------      ---------------------
            Total current assets                                                            3,675                      4,872
Non current assets
   Purchased technology, net of amortization of $1,823 as of
      June 30, 2003 and $1,798 in 2002                                                         58                         83
   Property and equipment
      Office furniture, equipment, and leasehold improvements                               1,946                      1,945
      Computer equipment                                                                    5,825                      5,809
                                                                                    ---------------------      ---------------------
            Total property and equipment                                                    7,771                      7,754
      Less accumulated depreciation                                                        (6,938)                    (6,495)
                                                                                    ---------------------      ---------------------
   Property and equipment, net                                                                833                      1,259
   Intangible assets, net of accumulated amortization of $12,568
      as of June 30, 2003 and $12,437 in 2002                                                  16                        147
Goodwill                                                                                    2,324                      2,324
   Other non current assets                                                                    71                         50
                                                                                    ---------------------      ---------------------
            Total non current assets                                                        3,302                      3,863
                                                                                    ---------------------      ---------------------
            Total assets                                                              $     6,978                $     8,735
                                                                                    =====================      =====================

                                         LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities
   Revolving line of credit                                                                     -                        800
   Accounts payable                                                                         1,093                      1,143
   Accrued compensation and benefits                                                          122                        160
   Deferred revenue - licenses                                                                 48                         82
   Deferred revenue - services                                                              2,304                      2,060
   Restructuring reserve                                                                        -                        116
   Convertible debt, net of unamortized discount of $11 as of June 30, 2003
      and $1,618 as of December 31, 2002                                                       28                      1,768
   Other current liabilities                                                                  446                        427
                                                                                    ---------------------      ---------------------
            Total current liabilities                                                       4,041                      6,556
Non current convertible debt, net of unamortized discount of $1,408                         2,109                          -
Non current deferred revenue - services                                                       368                         13
Other non current liabilities                                                                  75                         96
                                                                                    ---------------------      ---------------------
            Total liabilities                                                               6,593                      6,665
Stockholders' equity
   Common stock, $0.01 par; 100,000 shares authorized, 24,684 and 24,684 shares
      issued and 24,226 and 24,083 shares outstanding as of June 30, 2003 and
      December 31, 2002, respectively                                                         247                        247
   Additional paid in capital                                                              76,087                     74,184
   Treasury stock, 458 and 601 shares as of June 30, 2003 and December 31, 2002,
      respectively                                                                           (170)                      (223)
   Deferred compensation and other                                                              -                         (9)
   Warrants                                                                                    80                      1,414
   Accumulated other comprehensive loss:
      Currency translation account                                                            (41)                       (37)
   Deficit                                                                                (75,818)                   (73,506)
                                                                                    ---------------------      ---------------------
            Total stockholders' equity                                                        385                      2,070
                                                                                    ---------------------      ---------------------
            Total liabilities and stockholders' equity                                $     6,978                $     8,735
                                                                                    =====================      =====================
</TABLE>


              See accompanying notes to the financial statements.


                                       2
<PAGE>

                      CONSOLIDATED STATEMENTS OF OPERATIONS
                 AMOUNTS IN THOUSANDS, EXCEPT PER SHARE AMOUNTS
                                   (UNAUDITED)


<TABLE>
<CAPTION>
                                                    THREE MONTHS ENDED JUNE 30,                  SIX MONTHS ENDED JUNE 30,
                                                     2003               2002                   2003                  2002
                                              ------------------   ----------------      ----------------      ----------------
<S>                                             <C>                  <C>                   <C>                   <C>
Revenues
   Licenses                                      $    1,001           $   1,418             $  1,532              $  2,422
   Services                                           2,072               1,526                3,667                 3,075
                                              ------------------   ----------------      ----------------      ----------------
      Total revenues                                  3,073               2,944                5,199                 5,497
Cost of revenues
   Cost of licenses                                      67                 313                  111                   617
   Cost of services                                     743                 859                1,545                 1,918
                                              ------------------   ----------------      ----------------      ----------------
      Total cost of revenues                            810               1,172                1,656                 2,535
                                              ------------------   ----------------      ----------------      ----------------
Gross margin                                          2,263               1,772                3,543                 2,962
Operating expenses
   Sales and marketing                                1,206               1,265                2,590                 2,463
   Research and development                             428                 675                1,078                 1,174
   General and administrative                           486                 779                1,088                 1,631
   Intangible assets amortization                        65                 100                  130                   200
   Restructuring and other
     non-recurring charges                                -                (363)                 (20)                 (260)
                                              ------------------   ----------------      ----------------      ----------------
      Total operating expenses                        2,185               2,456                4,866                 5,208
                                              ------------------   ----------------      ----------------      ----------------
Income (loss) from operations                            78                (684)              (1,323)               (2,246)
Other income (expense)
   Interest expense                                    (445)               (180)                (989)                 (193)
   Other (net)                                           (2)                 22                    1                    49
                                              ------------------   ----------------      ----------------      ----------------
Other income (expense), net                            (447)               (158)                (988)                 (144)
                                              ------------------   ----------------      ----------------      ----------------
Net loss                                         $     (369)          $    (842)            $ (2,311)             $ (2,390)
                                              ==================   ================      ================      ================

Net (loss)  per common share, basic
   and diluted:                                  $    (0.02)          $   (0.04)            $  (0.10)             $  (0.10)

Shares used in computing per share amounts           24,171              23,910               24,151                23,883
                                              ==================   ================      ================      ================
</TABLE>

               See accompanying notes to the financial statements.



                                       3



<PAGE>


                 CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY
                 AMOUNTS IN THOUSANDS, EXCEPT PER SHARE AMOUNTS
                                   (UNAUDITED)

<TABLE>
<CAPTION>

                                                                  ADDITIONAL                                DEFERRED
                                            COMMON STOCK           PAID IN          TREASURY STOCK        COMPENSATION
                                        SHARES       AMOUNT        CAPITAL       SHARES       AMOUNT        AND OTHER
                                       ----------  -----------  --------------- ---------  -------------  --------------
<S>                                    <C>         <C>          <C>             <C>        <C>            <C>
Balance at December 31, 2002             24,083        $ 247         $74,184        601        $ (223)           $(9)
Exercise of stock options                    63            -              (8)       (63)           23              -
Adjustment to BCF for amendment to            -            -             587          -             -              -
notes
Amortization of warrants                      -            -              -           -             -              7
Expiration of warrants                        -            -             775          -             -              -
Comprehensive (loss) gain:
Currency translation adjustment               -            -              -           -             -              -
Net loss                                      -            -              -           -             -              -

Total comprehensive (loss) gain               -            -              -           -             -              -
                                       ----------  -----------  --------------- ---------  -------------  --------------
Balance at March 31, 2003                24,146        $ 247         $75,538        538        $ (200)          $ (2)
Expiration of warrants                        -            -             559          -             -              -
Issuance of stock for Employee Stock
Purchase Plan                                80            -             (10)       (80)           30              -
Amortization of warrants                      -            -              -           -             -              2
Comprehensive (loss) gain:
Currency translation adjustment               -            -              -           -             -              -
Net loss                                      -            -              -           -             -              -

Total comprehensive (loss) gain               -            -              -           -             -              -
                                                                                      -
                                       ----------  -----------  --------------- ---------  -------------  --------------
Balance at June 30, 2003                 24,226        $ 247         $76,087        458        $ (170)           $ -
                                       ==========  ===========  =============== =========  =============  ==============
</TABLE>


<TABLE>
<CAPTION>
                                                            ACCUMULATED
                                                               OTHER                             TOTAL
                                                            COMPREHENSIVE
                                           WARRANTS          (LOSS) GAIN         DEFICIT         EQUITY
                                        ----------------  -------------------  ------------ ------------------
<S>                                     <C>               <C>                  <C>          <C>
Balance at December 31, 2002                $1,414              $ (37)           $(73,506)        $ 2,070
Exercise of stock options                        -                  -                   -              15
Adjustment to BCF for amendment to               -                  -                   -             587
notes
Amortization of warrants                         -                  -                   -               7
Expiration of warrants                        (775)                 -                   -               -
Comprehensive (loss) gain:
Currency translation adjustment                  -                 (5)                  -              (5)
Net loss                                         -                  -              (1,943)         (1,943)
                                                        ---------------------  ------------ ------------------
Total comprehensive (loss) gain                  -                 (5)             (1,943)         (1,943)
                                        -------------   ---------------------  ------------ ------------------
Balance at March 31, 2003                    $ 639              $ (42)           $(75,449)          $ 731
Expiration of warrants                        (559)                 -                   -               -
Issuance of stock for Employee Stock
Purchase Plan                                    -                  -                   -              20
Amortization of warrants                         -                  -                   -               2
Comprehensive (loss) gain:
Currency translation adjustment                  -                  1                   -               1
Net loss                                         -                  -                (369)           (369)
                                                        ---------------------  ------------ ------------------
Total comprehensive (loss) gain                  -                  1                (369)           (368)

                                        -------------   ---------------------  ------------ ------------------
Balance at June 30, 2003                      $ 80              $ (41)           $(75,818)          $ 385
                                        =============   =====================  ============ ==================
</TABLE>


               See accompanying notes to the financial statements.




                                       4
<PAGE>



                      CONSOLIDATED STATEMENTS OF CASH FLOWS
                 AMOUNTS IN THOUSANDS, EXCEPT PER SHARE AMOUNTS
                                   (UNAUDITED)

<TABLE>
<CAPTION>
                                                                                        SIX MONTHS ENDED JUNE 30,
                                                                                     2003                       2002
                                                                             ---------------------      ---------------------
<S>                                                                            <C>                        <C>
Cash flows from operating activities
Net loss                                                                       $   (2,311)                $   (2,390)
Adjustments to reconcile net loss to net cash used in operations:
   Non cash items:
      Depreciation                                                                    452                        917
      Amortization of intangible assets and warrants                                  165                        585
      Amortization of beneficial conversion feature related to
        convertible notes                                                             717                        127
      Amortization of discount on convertible notes                                    69                          -
      Interest expense paid by issuing convertible notes                              169                          -
      Stock based compensation and loan forgiveness                                     -                         78
      Other non cash items                                                             14                         (7)
   Changes in operating assets and liabilities:
      Increase in accounts receivable                                                (924)                      (628)
      Decrease in other assets                                                        240                        435
      Decrease in accounts payable                                                    (50)                       (12)
      Decrease in accrued compensation                                                (38)                      (532)
Increase (decrease) in deferred revenue                                               565                     (1,189)
      Decrease in other liabilities                                                   (99)                      (557)
                                                                             ---------------------      ---------------------
Net cash used in operating activities                                              (1,031)                    (3,173)
                                                                             ---------------------      ---------------------

Cash flows from investing activities
   Purchases of short term investments                                                  -                     (2,001)
   Property and equipment acquisitions                                                (26)                        (5)
   Proceeds from sale of assets                                                         -                          4
                                                                             ---------------------      ---------------------
Net cash used in investing activities                                                 (26)                    (2,002)
                                                                             ---------------------      ---------------------

Cash flows from financing activities
   Repayments of principal of capital lease obligations                               (19)                       (19)
   Repayments of principal of term loans                                                -                       (258)
   Repayments of principal of revolving line of credit                               (800)                         -
   Proceeds from issuance of convertible notes, net of
        debt issuance costs                                                             -                      2,993
   Proceeds from stock option exercises                                                35                         52
                                                                             ---------------------      ---------------------
Net cash (used in) provided by financing activities                                  (784)                     2,768
                                                                             ---------------------      ---------------------

Effect of exchange rate changes on cash                                                (5)                        (5)

Decrease in cash and cash equivalents                                              (1,846)                    (2,412)
Cash and cash equivalents at beginning of period                                    2,461                      4,790
                                                                             ---------------------      ---------------------
Cash and cash equivalents at end of period                                     $      615                 $    2,378
                                                                             =====================      =====================

Supplemental disclosures of cash flow information:
   Cash paid for interest                                                      $        8                 $       15
                                                                             =====================      =====================

Supplemental disclosures of non-cash investing and financing activities:
     Benefit due to amendment of convertible notes                                    587                          -
     Expiration of warrants                                                         1,334                          -
     Assets acquired under capital lease obligation                                     -                         92
</TABLE>



               See accompanying notes to the financial statements.



                                       5

<PAGE>



                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                                  JUNE 30, 2003
                                   (UNAUDITED)

NOTE 1.  ORGANIZATION OF THE COMPANY

ServiceWare is a leading provider of Web-based knowledge management solutions
for customer service and support. ServiceWare software empowers organizations to
deliver superior service while reducing support costs. Powered by ServiceWare's
Cognitive Processor(R), a patented self-learning search technology, ServiceWare
Enterprise(TM) and ServiceWare Express(TM) enable businesses to develop and
manage a repository of knowledge to effectively answer inquiries over the Web
and in the call center.


Customers use ServiceWare's Knowledge Management solutions to:

        -       Strengthen relationships with customers, partners, suppliers and
                employees

        -       Decrease operating costs

        -       Improve creation, dissemination and sharing of enterprise
                knowledge

        -       Integrate seamlessly with existing technology investments

SERVICEWARE'S TARGET MARKET INCLUDES:

        -       Call Centers that seek to reduce service costs and improve
                customer satisfaction

        -       Help Desks that seek a problem resolution application

        -       Enterprises that seek to retain intellectual capital and promote
                knowledge sharing

        -       Mid-Market Companies that need a turnkey solution for customer
                service and support

ServiceWare Enterprise(TM) is a software solution that allows ServiceWare
customers to provide personalized, automated Web-based service tailored to the
needs of their users. ServiceWare Enterprise enables businesses to capture
enterprise knowledge, solve customer problems, reuse solutions and share
captured knowledge throughout the extended enterprise. It also enables the
extended enterprise to access this knowledge online. In addition, through the
self-learning features of ServiceWare's patented Cognitive Processor technology,
the solutions generated by these products are intelligent in that they have the
capability to learn from each interaction and automatically update themselves
accordingly. ServiceWare Enterprise includes the software products ServiceWare
Self-Service(TM) (Web-based self-service for customers, partners and employees),
ServiceWare Professional(TM) (for customer service, sales and field service
personnel) and ServiceWare Architect(TM) (for quality assurance managers and
system administrators).

In addition to ServiceWare Enterprise, ServiceWare has created a solution for
mid-market companies. ServiceWare Express(TM) is a comprehensive product and
services package that includes robust browser-based applications, technical
implementation, training services and customer support. ServiceWare Express is
designed to enable midsize enterprises or call center and help desk divisions of
large enterprises to effectively utilize corporate knowledge to improve customer
satisfaction, enhance service quality and reduce operating costs. ServiceWare
also provides a portal solution, ServiceWare Knowledge Portal, based on the
technology acquired from InfoImage in August 2002.

The accompanying financial statements have been prepared on a basis which
assumes that the Company will continue as a going concern and which contemplates
the realization of assets and the satisfaction of liabilities and commitments in
the normal course of business. The Company has an accumulated deficit of
approximately $75,818,000 at June 30, 2003, incurred a net loss of approximately
$2,311,000 and had negative cash flows from operations of approximately
$1,031,000 for the six months ended June 30, 2003, and expects to incur
additional losses and negative cash flows throughout the remainder of 2003 and
through 2004. As of May 5, 2003, the Company's common stock has been delisted
from The Nasdaq Stock Market and is now traded on the OTC Bulletin Board. The
ability of the Company to continue in its present form is largely dependent on
its ability to generate additional revenues, reduce overall operating expense,
and achieve profitability and positive cash flows or to obtain additional debt
or equity financing. Management believes that the Company has the ability to do
so and plans to fund 2003 operations through product sales and reduced spending.
Although management continues to pursue these plans, there is no assurance that
the Company will be successful in obtaining sufficient license and service fees
from its products or additional financing on terms acceptable to the Company.
However, management believes that in order to sustain business operations at the
current levels through 2004, it may be necessary to obtain significant
additional funding.


                                       6

<PAGE>
NOTE 2.  UNAUDITED INTERIM FINANCIAL INFORMATION

The accompanying unaudited balance sheet as of June 30, 2003 and related
unaudited consolidated statements of operations for the three and six months
ended June 30, 2003 and 2002, unaudited consolidated statements of cash flows
for the six months ended June 30, 2003 and 2002 and the unaudited consolidated
statement of stockholders' equity for the period ending June 30, 2003 have been
prepared by the Company in accordance with accounting principles generally
accepted in the United States for interim financial information and Article 10
of Regulation S-X. Accordingly, they do not include all of the information and
footnotes required by U.S. generally accepted accounting principles for complete
financial statements. Management believes that the interim financial statements
include all adjustments, consisting of normal recurring accruals, considered
necessary for a fair presentation of the results of interim periods. Operating
results for the three and six months ended June 30, 2003 are not necessarily
indicative of the results that may be expected for the year ending December 31,
2003. These unaudited consolidated financial statements should be read in
conjunction with the consolidated financial statements and notes thereto
included in the Company's 2002 Annual Report on Form 10-K filed with the
Securities and Exchange Commission.

NOTE 3. SIGNIFICANT ACCOUNTING POLICIES

PRINCIPLES OF CONSOLIDATION

The consolidated financial statements include the accounts of the Company and
its wholly owned subsidiaries after elimination of all significant intercompany
accounts and transactions.

STOCK BASED COMPENSATION

The Company has adopted the disclosure only provisions of Statement of Financial
Accounting Standards No. 123, "Accounting for Stock-Based Compensation" ("SFAS
No. 123"). SFAS No. 123 permits the Company to continue accounting for
stock-based compensation as set forth in Accounting Principles Board Opinion No.
25, "Accounting for Stock Issued to Employees" ("APB Opinion No. 25"), provided
the Company discloses the pro forma effect on net income and earnings per share
of adopting the full provisions of SFAS No. 123. Accordingly, the Company
continues to account for stock-based compensation under APB Opinion No. 25.

      The following proforma disclosure presents the Company's net loss and loss
per share had compensation cost for the Company's stock option plans been
determined based upon the fair value at the grant date for awards under these
plans consistent with the methodology prescribed under SFAS 123.

<TABLE>
<CAPTION>
                                                                                      For the three months ended June 30,
                                                                                      2003                           2002
                                                                                 ----------------------------------------------
                                                                                   (in thousands, except per share amounts)
<S>                                                                                <C>                           <C>
   Net loss from continuing operations, as reported                                  $ (369)                      $   (842)
   Deduct total stock based compensation expense under SFAS 123                        (436)                          (599)
                                                                                 ----------------------- ----------------------
   Adjusted net loss                                                                 $ (805)                      $ (1,441)
                                                                                 ======================= ======================

   Weighted average shares used to calculate basic and diluted loss per share        24,171                         23,910
                                                                                 ======================= ======================
Net loss per share                                                                   $(0.03)                      $  (0.06)
                                                                                 ======================= ======================
</TABLE>

<TABLE>
<CAPTION>
                                                                                     For the six months ended June 30,
                                                                                     2003                          2002
                                                                                --------------------------------------------
                                                                                  (in thousands, except per share amounts)
<S>                                                                               <C>                           <C>
   Net loss from continuing operations, as reported                                 $(2,311)                      $(2,390)
   Add back stock based compensation expense included in reported net loss                -                            78
   Deduct total stock based compensation expense under SFAS 123                        (871)                       (1,276)
                                                                                ---------------------- ---------------------
   Adjusted net loss                                                                $(3,182)                      $(3,588)
                                                                                ====================== =====================

   Weighted average shares used to calculate basic and diluted loss per share        24,151                        23,883
                                                                                ====================== =====================
Net loss per share                                                                   $(0.13)                       $(0.15)
                                                                                ====================== =====================
</TABLE>

The average fair value of the options granted is estimated at $0.27 during first
six months of 2003 and $0.37 during first six months of 2002, on the date of
grant using the Black-Scholes pricing model with the following assumptions:

<TABLE>
<CAPTION>
                                                        For the three months             For the six months
                                                           ended June 30,                   ended June 30,
                                                        2003             2002            2003            2002
                                                  ----------------- --------------- --------------- ---------------
<S>                                                   <C>              <C>             <C>             <C>
       Volatility, annual rate                          308%             221%            283%            221%
       Dividend yield                                   0.0%             0.0%            0.0%            0.0%
       Expected life, in years                          2.7              2.64            2.7             2.63
       Average risk-free interest rate                 1.66%             3.1%           1.66%            3.1%
</TABLE>


                                       7
<PAGE>


The effects of applying SFAS 123 in this pro forma disclosure are not likely to
be representative of the effects on reported net income for future years. SFAS
123 does not apply to awards prior to 1995 and additional awards in future years
are anticipated.

IMPACT OF RECENTLY ISSUED ACCOUNTING STANDARDS

In November 2002, the FASB issued Interpretation No. 45, "Guarantor's Accounting
and Disclosure Requirements for Guarantees, Including Indirect Guarantees of
Indebtedness of Others" ("FIN 45"). This interpretation expands the disclosure
requirements of guarantee obligations and requires the guarantor to recognize a
liability for the fair value of the obligation assumed under a guarantee. In
general, FIN 45 applies to contracts or indemnification agreements that
contingently require the guarantor to make payments to the guaranteed party
based on changes in an underlying instrument that is related to an asset,
liability, or equity security of the guaranteed party. Other guarantees are
subject to the disclosure requirements of FIN 45 but not to the recognition
provisions and include, among others, a guarantee accounted for as a derivative
instrument under SFAS No. 133, "Accounting for Derivatives and Hedging" ("SFAS
No. 133"), a parent's guarantee of debt owed to a third party by its subsidiary
or vice versa, and a guarantee which is based on performance. The disclosure
requirements of FIN 45 were effective as of December 31, 2002. The recognition
requirements of FIN 45 are to be applied prospectively to guarantees issued or
modified after December 31, 2002.

Under the indemnification provisions of the Company's standard product license
agreement, the Company guarantees to defend and indemnify the licensee against
any proceeding based upon infringements of any patent, copyright, trade secret
or other intellectual property right by the products the Company licenses to its
customers. The Company does not expect to incur any infringement liability as a
result of the customer indemnification clauses as of June 30, 2003.

In January 2003, the FASB issued Interpretation No. 46, "Consolidation of
Variable Interest Entities" (FIN 46). FIN 46 requires a variable interest entity
to be consolidated by a company if that company is subject to a majority of the
risk of loss from the variable interest entity's activities or entitled to
receive a majority of the entity's residual returns or both. The Company does
not have any variable interest entities.

NOTE 4.  DEBT

CREDIT FACILITIES

On October 16, 2002, the Company entered into a Loan and Security Agreement (the
"Agreement") with Comerica Bank - California (the "Bank"). The Agreement as
amended allowed for a revolving line of credit ("Revolving Facility"). Advances
on the Revolving Facility can be in amounts up to the lesser of $250,000 or 75%
of eligible receivables and mature October 1, 2003. Such amounts will bear
interest at a rate of 1.5% above the Bank's prime rate. Borrowings under the
Agreement are collateralized by essentially all of the Company's tangible and
intangible assets.

The Company is required to maintain all of its primary cash management,
investment and transaction accounts with the Bank. The Company must also comply
with certain monthly reporting and financial covenants. Under the Loan and
Security Agreement, the Company must:

      -     Maintain a minimum EBITDA calculated on a trailing three month basis
            in amounts as further defined in the Agreement.

      -     Maintain a cash balance of 1.5 times the outstanding borrowings.

As of June 30, 2003, the Company was not in compliance with the financial
covenants. Therefore, the bank has suspended the ability to borrow against the
Revolving Facility.

At June 30, 2003, no amounts were outstanding on the Revolving Facility. At
December 31, 2002, $800,000 was outstanding on the Revolving Facility and the
weighted average interest rate on these borrowings was 5.75%.

CONVERTIBLE NOTES

In second quarter 2002, the Company issued $3,250,000 of convertible notes. The
convertible notes were originally scheduled to mature 18 months from the closing
date, bear interest at 10% per annum, are convertible at any time at the option
of the holder into shares of the Company's common stock, and were initially
convertible at a conversion price of $0.30 per share. Interest can be paid in
cash or additional convertible notes, at the option of the Company. In October
2002 and April 2003, additional convertible notes were issued in payment of
accrued interest on the originally issued notes. In March



                                       8
<PAGE>

2003, the holders of the Company's convertible notes with an aggregate face
value of $3,348,979 agreed to an amendment of these notes under which their
maturity date was extended until July 15, 2004 and their conversion price was
reduced to $0.25 per share. Accordingly, these notes with a face value of
$3,516,428 less unamortized discount of $1,407,836 are classified as long term
on the balance sheet at June 30, 2003. The remaining convertible notes with an
aggregate face value of $38,536 less unamortized discount of $10,744 are
classified on the balance sheet as short term on June 30, 2003. The convertible
notes are senior unsecured obligations that will rank senior to all future
subordinated indebtedness, pari passu to all existing and future senior,
unsecured indebtedness and subordinated to all existing and future senior
secured indebtedness. While the notes are outstanding, the Company is restricted
from paying or declaring dividends on common stock, making any other
distribution on common stock, or repurchasing or redeeming any shares of common
stock.

In conjunction with the amendment to the convertible notes in March 2003, the
Company recorded approximately $587,000 as an increase to additional paid in
capital and a reduction to the carrying value of the convertible notes to
reflect the benefit to the note holders. The benefit to the note holder
represents the difference between the market price and the noteholder's
conversion price. The conversion price is lower than the market price which
creates an additional benefit to the noteholder. This amount along with the
unamortized beneficial conversion feature and discount will be amortized as
interest expense through July 15, 2004.

NOTE 5.  NET LOSS PER SHARE

The following table sets forth the computation of basic and diluted earnings per
share:

<TABLE>
<CAPTION>
                                                      THREE MONTHS ENDED JUNE 30,               SIX MONTHS ENDED JUNE 30,
                                                      2003                  2002               2003                  2002
                                             --------------------    ----------------- --------------------- ------------------
                                                                                (in thousands)
<S>                                             <C>                     <C>               <C>                   <C>
Numerator:
   Net loss                                      $     (369)              $  (842)          $ (2,311)             $ (2,390)

Denominator:
   Denominator for basic and diluted
      earnings per share -weighted
      average shares                                 24,171                23,910             24,151                23,883
                                             ====================    ================= ===================== ==================

Basic and diluted net loss per share:               $ (0.02)              $ (0.04)           $ (0.10)              $ (0.10)
</TABLE>

Dilutive securities include convertible notes, options and warrants as if
converted. Potentially dilutive securities totaling 19,863,150 and 17,579,064 as
of June 30, 2003 and 2002, respectively, were excluded from historical basic and
diluted loss per share because of their antidilutive effect.




                                       9
<PAGE>




ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS

The following discussion and analysis of our financial condition and results of
operations should be read in conjunction with our consolidated financial
statements and related notes contained in this Quarterly Report on Form 10-Q
("Form 10-Q").

Certain statements contained in this Form 10-Q that are not historical facts,
including those statements that refer to our plans, prospects, expectations,
strategies, intentions, hopes and beliefs, constitute "forward-looking
statements" within the meaning of the Private Securities Litigation Reform Act
of 1995. You should not place undue reliance on these forward-looking
statements. These statements involve known and unknown risks, uncertainties and
other factors that may cause our actual results, levels of activity, performance
or achievements to be materially different from any expressed or implied by
these forward-looking statements. We assume no obligation to update these
forward-looking statements as circumstances change in the future. In some cases,
you can identify forward-looking statements by terminology such as "may",
"will", "should", "expects", "plans", "anticipates", "believes", "estimates",
"predicts", "potential", "continue", or the negative of these terms or other
comparable terminology. For a description of some of the risk factors that could
cause our results to differ materially from our forward looking statements,
please refer to the risk factors set forth in the section entitled "Additional
Factors that May Affect Future Results" beginning on page 16 of this Form 10-Q,
as well as to our other filings with the Securities and Exchange Commission and
to other factors discussed elsewhere in this Form 10-Q.

OVERVIEW

ServiceWare is a leading provider of enterprise Knowledge Management (KM)
solutions that enable organizations to deliver superior service for customers,
employees and partners by transforming information into knowledge. Founded in
1991 in Oakmont, Pennsylvania, we sell our products throughout the United States
and Europe.

SERVICEWARE ENTERPRISE(TM), POWERED BY THE COGNITIVE PROCESSOR(R), A PATENTED
SELF-LEARNING SEARCH TECHNOLOGY, ENABLES ORGANIZATIONS TO CAPTURE AND MANAGE
INTELLECTUAL CAPITAL. THIS REPOSITORY OF CORPORATE KNOWLEDGE, KNOWN AS A
KNOWLEDGE BASE, CAN THEN BE EASILY ACCESSED VIA A BROWSER TO EFFECTIVELY ANSWER
INQUIRIES MADE EITHER OVER THE WEB OR THROUGH THE TELEPHONE TO A CUSTOMER
CONTACT CENTER OR HELP DESK.

Customers use ServiceWare's Knowledge Management solutions to:

        -       Strengthen relationships with customers, partners, suppliers and
                employees

        -       Decrease operating costs

        -       Improve creation, dissemination and sharing of enterprise
                knowledge

        -       Integrate seamlessly with existing technology investments

      ServiceWare Enterprise(TM) is a software solution that allows our
customers to provide personalized, automated Web-based service tailored to the
needs of their users. ServiceWare Enterprise enables businesses to capture
enterprise knowledge, solve customer problems, reuse solutions and share
captured knowledge throughout the extended enterprise. It also enables the
extended enterprise to access this knowledge online. In addition, through the
self-learning features of ServiceWare's patented Cognitive Processor technology,
the solutions generated by these products are intelligent in that they have the
capability to learn from each interaction and automatically update themselves
accordingly. ServiceWare Enterprise includes the software products ServiceWare
Self-Service(TM) (Web-based self-service for customers, partners and employees),
ServiceWare Professional(TM) (for customer service, sales and field service
personnel) and ServiceWare Architect(TM) (for quality assurance managers and
system administrators).

In addition to ServiceWare Enterprise, we have created a solution for mid-market
companies. ServiceWare Express(TM) is a comprehensive product and services
package that includes robust browser-based applications, technical
implementation, training services and customer support. ServiceWare Express is
designed to enable midsize enterprises or call center and help desk divisions of
large enterprises to effectively utilize corporate knowledge to improve customer
satisfaction, enhance service quality and reduce operating costs. We also
provide a portal solution, ServiceWare Knowledge Portal, based on the technology
acquired from InfoImage in August 2002.

As of May 5, 2003, our common stock has been delisted from The Nasdaq Stock
Market and is now trading on the OTC Bulletin Board.

FACTORS AFFECTING FUTURE OPERATIONS


                                       10
<PAGE>


      Our operating losses, as well as our negative operating cash flow, have
been significant to date. We expect to have positive operating margins over time
by increasing our customer base without significantly increasing related capital
expenditures and other operating costs. We do not know if we will be able to
achieve these objectives.

CRITICAL ACCOUNTING POLICIES

Our discussions and analysis of our financial condition and results of
operations is based upon our consolidated financial statements, which have been
prepared in accordance with generally accepted accounting principles. The
preparation of these financial statements requires us to make estimates and
judgments that affect the reported amounts of assets, liabilities, revenues and
expenses, and related disclosure of contingent assets and liabilities. On an
on-going basis, we evaluate our estimates, including those related to allowance
for doubtful accounts and tangible assets. We base our estimates on historical
experience and on various other assumptions that are believed to be reasonable
under the circumstances, the results of which form the basis for making
judgments about the carrying values of assets and liabilities that are not
readily apparent from other sources. Actual results may differ from these
estimates under different assumptions or conditions. We believe the following
critical accounting policies affect our more significant judgments and estimates
used in the preparation of our consolidated financial statements: (i) revenue
recognition on license fees, (ii) estimates of doubtful accounts receivable, and
(iii) the valuation of intangible assets and goodwill. For additional discussion
of our critical accounting estimates, see our "Management's Discussion and
Analysis of Financial Condition and Results of Operations" in our annual report
on Form 10-k for the year ended December 31, 2002.

DESCRIPTION OF STATEMENT OF OPERATIONS

REVENUES

We market and sell our products primarily in North America through our direct
sales force. Internationally, we market our products through value-added
resellers, software vendors and system integrators as well as our direct sales
force. International revenues were 9% and 3% of total revenues in the first six
months of 2003 and the first six months of 2002, respectively. We derive our
revenues from licenses for software products and from providing related
services, including installation, training, consulting, customer support and
maintenance contracts. License revenues primarily represent fees for perpetual
licenses. Service revenues contain variable fees for installation, training and
consulting, reimbursements for travel expenses that are billed to customers, as
well as fixed fees for customer support and maintenance contracts.

COST OF REVENUES

Cost of license revenues consists primarily of the expenses related to
royalties, the cost of media on which our product is delivered, product
fulfillment costs, amortization of purchased technology, and salaries, benefits,
direct expenses and allocated overhead costs related to product fulfillment.
Cost of service revenues consists of the salaries, benefits, direct expenses and
allocated overhead costs of customer support and services personnel,
reimbursable expenses for travel that are billed to customers, fees for
sub-contractors, and the costs associated with maintaining our customer support
site.

OPERATING COSTS

We classify our core operating costs into four general categories: sales and
marketing, research and development, general and administrative, and intangible
assets amortization based upon the nature of the costs. Special one time
charges, including restructuring costs, are presented separately as
restructuring and other non-recurring charges to enable the reader to determine
core operating costs. We allocate the total costs for overhead and facilities,
based upon headcount, to each of the functional areas that benefit from these
services. Allocated charges include general overhead items such as building
rent, equipment leasing costs, telecommunications charges and depreciation
expense. Sales and marketing expenses consist primarily of employee compensation
for direct sales and marketing personnel, travel, public relations, sales and
other promotional materials, trade shows, advertising and other sales and
marketing programs. Research and development expenses consist primarily of
expenses related to the development and upgrade of our proprietary software and
other technologies. These expenses include employee compensation for software
developers and quality assurance personnel and third-party contract development
costs. General and administrative expenses consist primarily of compensation for
personnel and fees for outside professional advisors. Intangible assets
amortization expense consists primarily of the amortization of intangible assets
acquired through our acquisition of the Molloy Group in 1999. These assets
(other than goodwill) are amortized on a straight line basis over their
respective estimated useful lives. Restructuring and other non-recurring charges
consist of costs incurred for restructuring plans and other costs related to the
separation of senior executives.

RESULTS OF OPERATIONS



                                       11
<PAGE>

The following table sets forth the consolidated statement of operations data as
a percentage of total revenues for each of the periods indicated:

<TABLE>
<CAPTION>
                                               THREE MONTHS ENDED JUNE 30,                      SIX MONTHS ENDED JUNE 30,
                                              2003                      2002                 2003                   2002
                                     -----------------------     -----------------      ------------------  ---------------------
<S>                                         <C>                       <C>                  <C>                    <C>
Revenues
   Licenses                                   32.6%                     48.2%                29.5%                  44.1%
   Services                                   67.4                      51.8                 70.5                   55.9
                                     -----------------------     -----------------      ------------------  ---------------------
      Total revenues                         100.0                     100.0                100.0                  100.0
Cost of revenues
   Cost of licenses                            2.2                      10.6                  2.1                   11.2
   Cost of services                           24.2                      29.2                 29.8                   34.9
                                     -----------------------     -----------------      ------------------  ---------------------
      Total cost of revenues                  26.4                      39.8                 31.9                   46.1
                                     -----------------------     -----------------      ------------------  ---------------------
Gross margin                                  73.6                      60.2                 68.1                   53.9
Operating expenses
   Sales and marketing                        39.3                      43.0                 49.8                   44.8
   Research and development                   13.9                      22.9                 20.7                   21.3
   General and administrative                 15.8                      26.4                 20.9                   29.7
   Intangible assets amortization              2.1                       3.4                  2.5                    3.6
   Restructuring and other
    non-recurring charges                        -                     (12.3)                (0.4)                  (4.7)
                                     -----------------------     -----------------      ------------------  ---------------------
      Total operating expenses                71.1                      83.4                 93.5                   94.7
                                     -----------------------     -----------------      ------------------  ---------------------
Income (loss) from operations                  2.5                     (23.2)               (25.4)                 (40.8)
Other income (expense), net                  (14.5)                     (5.4)               (19.0)                  (2.6)
                                     -----------------------     -----------------      ------------------  ---------------------
Net loss                                     (12.0)%                   (28.6)%              (44.4)%                (43.4)%
                                     =======================     =================      ==================  =====================
</TABLE>


THREE MONTHS ENDED JUNE 30, 2003 AND 2002

REVENUES

Total revenues increased 4.4% to $3.1 million in second quarter 2003 from $2.9
million in second quarter 2002. License revenues decreased 29.4% to $1.0 million
in second quarter 2003 from $1.4 million in second quarter 2002. The average
license revenue recognized from sales to new customers was $173,000 down 48.9%
from $339,000 in second quarter 2002, and the average license revenue from
existing customers was $53,000 in second quarter 2003 down 33.7% from $80,000 in
second quarter 2002. The number of new license sales to customers remained the
same at 2 in second quarter 2003 and second quarter 2002, and the number of
sales of additional licenses to existing customers increased to 9 in second
quarter 2003 from 5 in second quarter 2002. Although the number of new customers
remained the same and we increased the number of sales to existing customers,
the average deal size decreased resulting in a reduction of license revenues
quarter to quarter.

Service revenues in total increased 35.8% to $2.1 million in second quarter 2003
from $1.5 million in second quarter 2002. The net increase is primarily a result
of one large services engagement.

COST OF REVENUES

Cost of revenues decreased to $0.8 million in second quarter 2003 from $1.2
million in second quarter 2002. Cost of revenues as a percentage of revenues
decreased to 26.4% from 39.8%, resulting in gross margin of 73.6% for the second
quarter 2003 compared to 60.2% for second quarter 2002.

Cost of license revenues decreased to $0.1 million in second quarter 2003 from
$0.3 million in second quarter 2002. Cost of license revenues as a percentage of
revenues decreased to 2.2% from 10.6%. The decrease in the cost of license
revenues was primarily attributable to prepaid product royalties to third
parties being fully amortized in 2002 and a decrease in purchased technology
amortization.

Cost of service revenues decreased to $0.7 million in second quarter 2003 from
$0.9 million in second quarter 2002, and as a percentage of revenues decreased
to 24.2% from 29.2%. The decrease was primarily attributable to decreases in
bonuses and the effect of costs being allocated to other expense line items as a
result of professional services personnel working on sales and development
activities, partially offset by an increase in the use of third parties to
perform services. Additionally, overhead allocated to cost of services revenues
decreased as a result of a decrease in the percentage of services personnel to
the total company headcount.




                                       12
<PAGE>

OPERATING EXPENSES

Sales and Marketing. Sales and marketing expenses decreased to $1.2 million, or
39.3% of revenues, in second quarter 2003 from $1.3 million, or 43.0% of
revenues, in second quarter 2002. The decrease is primarily attributable to a
decrease in sales and marketing staff of 21.7% to 23 in second quarter 2003 from
28 in second quarter 2002.

Research and Development. Research and development expenses decreased to $0.4
million, or 13.9% of revenues, in second quarter 2003 from $0.7 million, or
22.9% of revenues, in second quarter 2002. The decrease is primarily
attributable to the reduced use of a third party for development as a major
product release was issued in February 2003. The development resources have been
redeployed as services contractors.

General and Administrative. General and administrative expenses decreased to
$0.5 million, or 15.8% of revenues in second quarter 2003 from $0.8 million, or
26.4% of revenues in second quarter 2002. Decreases resulted primarily from a
reduction of depreciation expense due to a reduction in capital spending as well
as a reduction in legal expense.

Intangible Assets Amortization. Intangible assets amortization decreased to
$65,000, or 2.1% of revenues in second quarter 2003 as a result of components of
our intangible assets becoming fully amortized.

Restructuring and other non-recurring charges. There were no non-recurring
charges recorded in second quarter 2003. The $0.4 million credit in the second
quarter 2002 was due to changes in estimates related to the restructuring
charges taken in 2001.

OTHER INCOME (EXPENSE), NET

Other income (expense), net consists primarily of interest income on short-term
investments, offset by interest expense and other fees related to our bank
borrowings. Second quarter 2003 results reflect a net expense of $447,000 or
14.5% of revenues compared to a net expense of $158,000 or 5.4% of revenues in
second quarter 2002. The increase was primarily the result of increased interest
expense incurred in conjunction with our convertible notes as well as a decrease
in interest earned on investments. The interest expense primarily represents
amortization of the beneficial conversion feature recognized in conjunction with
the issuance of the convertible notes, in addition to the 10% interest,
amortization of the debt discount, and debt issue costs on the convertible
notes.

SIX MONTHS ENDED JUNE 30, 2003 AND 2002

REVENUES

Total revenues decreased 5.4% to $5.2 million in the first six months of 2003
from $5.5 million in the first six months of 2002. License revenues decreased
36.8% to $1.5 million in the first six months of 2003 from $2.4 million in the
first six months of 2002. The decrease was primarily due to decisions to
postpone IT spending by our potential customers, the soft economy and the slow
sales cycle. The average license revenue recognized from sales to existing
customers increased 5.0% to $140,000 in the first six months of 2003 from
$133,000 in the first six months of 2002.

Service revenues in total increased 19.3% to $3.7 million in the first six
months of 2003 from $3.1 million in the first six months of 2002. The net
increase is primarily the result of closing an additional major services deal in
the first six months of 2003.

One customer accounted for 15% and 13% of total revenues for the six months
ended June 30, 2003 and 2002, respectively.

COST OF REVENUES

Cost of revenues decreased to $1.7 million in the first six months of 2003 from
$2.5 million in the first six months of 2002. Cost of revenues as a percentage
of revenues decreased to 34.7% from 46.1%, resulting in gross margin of 68.1%
for the first six months of 2003 compared to 53.9% for the first six months of
2002.

Cost of license revenues decreased to $0.1 million in the first six months of
2003 from $0.6 million in the first six months of 2002. Cost of license revenues
as a percentage of revenues decreased to 2.1% from 11.2%. The decrease in the
cost of license revenues was primarily attributable to prepaid product royalties
to third parties being fully amortized in 2002 and a decrease in purchased
technology amortization.

Cost of service revenues decreased to $1.5 million in the first six months of
2003 from $1.9 million in the first six months of 2002, and as a percentage of
revenues decreased to 29.8% from 34.9%. The decrease in the cost of service
revenues was primarily attributable to a 20.0% decrease in staff to 12 in second
quarter 2003 from 15 in second quarter 2002. Additionally, cost of service
revenues declined due to decreases in bonuses as well as the effect of costs
being allocated to


                                       13
<PAGE>


other expense line items as a result of professional services personnel working
on sales and development activities, partially offset by an increase in the use
of third parties to perform services.

OPERATING EXPENSES

Sales and Marketing. Sales and marketing expenses increased to $2.6 million, or
49.8% of revenues in the first six months of 2003, from $2.5 million or 44.8% of
revenues, in the first six months of 2002. The increase is due to referral fees
paid to third parties. In the near term we have decided not to spend a
significant dollar amount on discretionary marketing or hiring in the sales and
marketing areas.

Research and Development. Research and development expenses decreased to $1.1
million, or 20.7% of revenues, in the first six months of 2003 from $1.2
million, or 21.3% of revenues, in the first six months of 2002. The decrease is
primarily attributable to the reduced use of a third party for development as a
major product release happened in February 2003. The development resources have
been redeployed as services contractors.

General and Administrative. General and administrative expenses decreased to
$1.1 million, or 20.9% of revenues in the first six months of 2003 from $1.7
million, or 31.1% of revenues in the first six months of 2002. The decrease is
primarily due to a reduction in depreciation due to reduced capital spending,
rent reductions due to the closing and subletting of office space, reduction in
executive personnel, and reductions in legal expense and stock based
compensation.

Intangible Assets Amortization. Intangible assets amortization decreased to $0.1
million, or 2.5% of revenues in the first six months of 2003 from $0.2 million,
or 3.6% of revenues in the first six months of 2002 due to components of our
intangible assets becoming fully amortized.

Restructuring and other non-recurring charges. The restructuring or other
non-recurring charges recorded in the first six months of 2003 was a credit of
$20,000 as compared to a credit of $260,000 in 2002. These amounts represent
changes in estimates to the restructuring charge recorded in 2001.

Other income (expense), net

The results from the first six months of 2003 reflect a net other expense of
$989,000 or 19.0% of revenues compared to a net other expense of $144,000 or
2.6% of revenues in the first six months of 2002. The increase was primarily the
result of an increased interest expense related to the convertible notes,
including a non-cash charge of approximately $717,000 during the first six
months for the amortization of beneficial conversion feature recognized upon the
issuance and amendment of our convertible notes and a decrease in interest
earned on investments.

LIQUIDITY AND CAPITAL RESOURCES

Historically, we have satisfied our cash requirements primarily through private
placements of convertible preferred stock and common stock, our initial public
offering, and incurrence of debt.

In second quarter 2002, we issued $3,250,000 of convertible notes. The
convertible notes were originally scheduled to mature 18 months from the closing
date, bear interest at 10% per annum, are convertible at any time at the option
of the holder into shares of our common stock, and were initially convertible at
a conversion price of $0.30 per share. In October 2002 and April 2003, we issued
$136,000 and $169,000, respectively of additional convertible notes in payment
of accrued interest on the originally issued notes. In March 2003, the holders
of our convertible notes with an aggregate face value of $3,348,979 agreed to an
amendment of these notes under which the maturity date of the convertible notes
has been extended until July 15, 2004 and the conversion price has been reduced
to $0.25 per share. Accordingly, $3,516,428 of notes which include notes issued
as of April 30, 2003 in payment of accrued interest are classified as long term
on the balance sheet at June 30, 2003. The remaining convertible notes with an
aggregate face value of $38,536 net of unamortized discount of $10,536 are
classified on the balance sheet as short term.

On October 16, 2002, we entered into a loan and security agreement with Comerica
Bank - California (the "Bank"). The agreement used to allow for a revolving line
of credit. Borrowings on the revolving line can be in amounts up to the lesser
of $250,000 or 75% of eligible receivables and mature October 1, 2003. Such
amounts will bear interest at a rate of 1.5% above the Bank's prime rate.
Borrowings under the loan agreement are collateralized by essentially all of our
tangible and intangible assets.

As of June 30, 2003, we were not in compliance with the financial covenants.
Therefore, the bank has suspended our ability to borrow against the Revolving
Facility.



                                       14
<PAGE>


There were no amounts outstanding under the loan agreement on June 30, 2003.

We incurred a net loss of $2.4 million in first six months of 2003. We have
taken substantial measures to reduce our costs and improve our chances to
achieve profitability in 2003. However we may continue to incur net losses for
the foreseeable future.

Net cash used for operating activities in first quarter 2003 is principally the
result of our net losses reduced by non-cash expense items.

Net cash used in financing activities in first six months 2003 is primarily due
to repayment of loans, primarily our revolving line of credit.

As of June 30, 2003, we had $1.1 million in cash and cash equivalents and short
term investments. Our ability to continue as a business in our present form is
largely dependent on our ability to generate additional revenues, reduce overall
operating expense, and achieve profitability and obtain positive cash flows or
to obtain additional debt or equity financing. We believe that we have the
ability to do so and plan to fund 2003 operations through product sales and
reduced spending. We also expect to pursue additional funding to finance our
operations and the development of our business. We have taken steps to reduce
our recurring costs to approximate our anticipated level of revenues. Our future
capital needs will be highly dependent on market demand for our products and
services as well as our ability to control expenses and to manage the
restructuring of operations. Although we continue to pursue these plans, there
is no assurance that we will be successful in obtaining sufficient license and
service fees from our products or additional financing on terms acceptable to
us. Further, we believe that in order to sustain business operations at the
current levels through 2004, it may be necessary to obtain significant
additional funding.

There can be no assurance that additional capital will be available to us on
reasonable terms, if at all, when needed or desired. If we raise additional
funds through the issuance of equity, equity-related or debt securities, such
securities may have rights, preferences or privileges senior to those of the
rights of our common stock. Furthermore, because of the low trading price of our
common stock, the number of shares of new equity or equity-related securities
that we may be required to issue may be greater than it otherwise would be. As a
result, our stockholders may suffer significant additional dilution. Further,
the issuance of debt securities could increase the risk or perceived risk of our
company.

RELATED PARTY TRANSACTIONS

Our short term investments are held in an account with an investment firm that
is related to a director of ours and his affiliated entities, who collectively
owned approximately 20% of our stock prior to the acquisition of convertible
notes and would collectively own approximately 46% of our stock if all of their
notes were converted. Also, as investments are purchased and sold, a cash
balance may be held by this firm.

RECENT ACCOUNTING PRONOUNCEMENTS

In November 2002, the FASB issued Interpretation No. 45, "Guarantor's Accounting
and Disclosure Requirements for Guarantees, Including Indirect Guarantees of
Indebtedness of Others" ("FIN 45"). This interpretation expands the disclosure
requirements of guarantee obligations and requires the guarantor to recognize a
liability for the fair value of the obligation assumed under a guarantee. In
general, FIN 45 applies to contracts or indemnification agreements that
contingently require the guarantor to make payments to the guaranteed party
based on changes in an underlying instrument that is related to an asset,
liability, or equity security of the guaranteed party. Other guarantees are
subject to the disclosure requirements of FIN 45 but not to the recognition
provisions and include, among others, a guarantee accounted for as a derivative
instrument under SFAS No. 133, "Accounting for Derivatives and Hedging" ("SFAS
No. 133"), a parent's guarantee of debt owed to a third party by its subsidiary
or vice versa, and a guarantee which is based on performance. The disclosure
requirements of FIN 45 were effective as of December 31, 2002. The recognition
requirements of FIN 45 are to be applied prospectively to guarantees issued or
modified after December 31, 2002.

Under the indemnification provisions of our standard product license agreement,
we guarantee to defend and indemnify the licensee against any proceeding based
upon infringements of any patent, copyright, trade secret or other intellectual
property right by the products we license to our customers. We do not expect to
incur any infringement liability as a result of the customer indemnification
clauses as of June 30, 2003.

In January 2003, the FASB issued Interpretation No. 46, "Consolidation of
Variable Interest Entities" (FIN 46). FIN 46 requires a variable interest entity
to be consolidated by a company if that company is subject to a majority of the
risk of loss from the variable interest entity's activities or entitled to
receive a majority of the entity's residual returns or both. The Company does
not have any variable interest entities.



                                       15
<PAGE>

ADDITIONAL FACTORS THAT MAY AFFECT FUTURE RESULTS

Set forth below and elsewhere in this Form 10-Q and in other documents we file
with the Securities and Exchange Commission are risks and uncertainties that
could cause actual results to differ materially from the results contemplated by
the forward-looking statements contained in this Form 10-Q or the results
indicated or projected by our historical results.

WE MAY NEED ADDITIONAL CAPITAL TO FUND CONTINUED BUSINESS OPERATIONS AND WE
CANNOT BE SURE THAT ADDITIONAL FINANCING WILL BE AVAILABLE.

We have historically required substantial amounts of capital to fund our
business operations. Despite efforts to reduce our cost structure, we may
continue to experience negative cash flow from operations in 2003. We cannot
assure investors that we will attain break-even cash flow from operations at any
particular time in the future, or at all.

We continue to evaluate alternative means of financing to meet our needs on
terms that are attractive to us. Our ability to continue as a business in our
present form is largely dependent on our ability to generate additional
revenues, reduce overall operating expense, and achieve profitability and
positive cash flows or to obtain additional debt or equity financing. We believe
that we have the ability to do so and plan to fund 2003 operations through
product sales, reduced spending and utilizing the available funding under our
existing debt facilities. From time to time, we have considered and discussed
various financing alternatives and expect to continue such efforts to raise
additional funds to support our operational plan. However, we cannot be certain
that additional financing will be available to us on favorable terms when
required, or at all. Further, we believe that in order to sustain business
operations at the current level through 2004, we may need to obtain significant
additional funding.


IF WE ARE NOT ABLE TO OBTAIN SUCH CAPITAL, WE MAY NEED TO DRAMATICALLY CHANGE
OUR BUSINESS STRATEGY AND DIRECTION, INCLUDING PURSUING OPTIONS TO SELL OR MERGE
OUR BUSINESS, OR LIQUIDATE.

In the past, we have funded our operating losses and capital expenditures
through proceeds from equity offerings and debt. Changes in equity markets in
the recent past have adversely affected our ability to raise equity financing
and have adversely affected the markets for debt financing for companies with a
history of losses such as ours. If we raise additional funds through the
issuance of equity, equity-linked or debt securities, those securities may have
rights, preferences or privileges senior to those of the rights of our common
stock and, in light of our current market capitalization, our stockholders may
experience substantial dilution. Further, the issuance of debt securities could
increase the risk or perceived risk of our company. If we are not able to obtain
necessary capital, we may need to dramatically change our business strategy and
direction, including pursuing options to sell or merge our business, or
liquidate.

WE HAVE A HISTORY OF LOSSES, ANTICIPATE THAT WE WILL CONTINUE TO INCUR LOSSES IN
2003 AND MAY NEVER ACHIEVE PROFITABILITY.

Our limited operating history in our current line of business and the uncertain
nature of the markets in which we compete make it difficult or impossible to
predict future results of operations. As of June 30, 2003, we had an accumulated
deficit of $75.9 million. We have not achieved profitability on a quarterly or
annual basis to date. In the first six months of 2003, we incurred net losses of
$2.4 million and in fiscal 2002, we incurred net losses of $2.4 million,
respectively. If revenues do not significantly increase, our losses will
continue. In addition, our history of losses may cause some of our potential
customers to question our viability, which might hamper our ability to make
sales.

OUR CASH FLOW MAY NOT BE SUFFICIENT TO PERMIT REPAYMENT OF OUR DEBT WHEN DUE.

The $3.25 million of convertible notes we issued in second quarter 2002 plus
accrued interest will be due no later than July 15, 2004. To the extent the note
purchasers do not elect to convert the notes into common stock, we will be
required to retire or refinance that debt at that time. In addition, any
borrowings that we make under our revolving debt facility will be due in October
2003. Our ability to retire or to refinance our indebtedness will depend on our
ability to generate cash flow in the future. Our cash flow from operations will
likely be insufficient to repay this indebtedness at scheduled maturity and some
or all of our indebtedness, which is not converted to equity, will likely have
to be refinanced. If we are unable to refinance our debt or if additional
financing is not available on acceptable terms, or at all, we could be forced to
dispose of assets under circumstances that might not be favorable to realizing
the highest price for the assets or to default on our obligations with respect
to this indebtedness.


WE MAY NOT SUCCEED IN ATTRACTING AND RETAINING THE PERSONNEL WE NEED FOR OUR
BUSINESS AND THE INTEGRATION OF NEW MANAGEMENT AND PERSONNEL MAY STRAIN OUR
RESOURCES.



                                       16
<PAGE>

Our business requires the employment of highly skilled personnel, especially
experienced software developers. The inability to recruit and retain experienced
software developers in the future could result in delays in developing new
versions of our software products or could result in the release of deficient
software products. Any such delays or defective products would likely result in
lower sales. We may also experience difficulty in hiring and retaining sales
personnel, product managers and professional services employees. The average
tenure of our current employees is 2.9 years. Our senior management team
consists of only two individuals, neither of whom has been with us for more than
three years. The loss of either of these officers could have an adverse effect
on our operations, business, and prospects and our ability to carry out our
business plan. We do not maintain key man insurance on our officers.

A SIGNIFICANT PERCENTAGE OF OUR PRODUCT DEVELOPMENT IS PERFORMED BY A THIRD
PARTY INTERNATIONALLY, THE LOSS OF WHICH COULD SUBSTANTIALLY HARM OUR PRODUCT
DEVELOPMENT EFFORTS.

A significant percentage of our product development work, and some of our
implementation services, are performed by a third-party development organization
in Minsk, Belarus. Unpredictable developments in the political, economic and
social conditions in Belarus, or our failure to maintain or renew our business
relationship with this organization on terms similar to those which exist
currently, could reduce or eliminate product development and implementation
services. If access to these services were to be unexpectedly eliminated or
significantly reduced, our ability to meet development objectives vital to our
ongoing strategy would be hindered, and our business could be seriously harmed.


IT IS DIFFICULT TO DRAW CONCLUSIONS ABOUT OUR FUTURE PERFORMANCE BASED ON OUR
PAST PERFORMANCE DUE TO SIGNIFICANT FLUCTUATIONS IN OUR QUARTERLY OPERATING
RESULTS.

Our projected expense levels are based on our expectations regarding future
revenues and are relatively fixed in the short term. Therefore, if revenue
levels are below expectations in a particular quarter, operating results and net
income are likely to be disproportionately adversely affected because our
expenses are relatively fixed. In addition, a significant percentage of our
revenues is typically derived from large orders from a limited number of
customers, so it is difficult to estimate accurately the timing of future
revenues.

Our quarterly results are also impacted by our revenue recognition policies. Our
revenues are unpredictable and in our last seven quarters have fluctuated from a
low of $2.1 million in first quarter 2003 to a high of $4.4 million in fourth
quarter 2001. Because we generally recognize license revenues upon installation
and training, sales orders from new customers in a quarter might not be
recognized during that quarter. Delays in the implementation and installation of
our software near the end of a quarter could also cause recognized quarterly
revenues and, to a greater degree, results of operations to fall substantially
short of anticipated levels. We often recognize revenues for existing customers
in a shorter time frame because installation and training can generally be
completed in significantly less time than for new customers. However, we may not
be able to recognize expected revenues at the end of a quarter due to delays in
the receipt of expected orders from existing customers.


Revenues in any one quarter are not indicative of revenues in any future period
because of these and other factors and, accordingly, we believe that certain
period-to-period comparisons of our results of operations are not necessarily
meaningful and should not be relied upon as indicators of future performance.

THE KNOWLEDGE MANAGEMENT MARKET IS EVOLVING AND, IF IT DOES NOT GROW RAPIDLY,
OUR BUSINESS WILL BE ADVERSELY AFFECTED.

The Knowledge Management solutions market is an emerging industry, and it is
difficult to predict how large or how quickly it will grow, if at all. Customer
service historically has been provided primarily in person or over the telephone
with limited reference materials available for the customer service
representative. Our business model assumes that companies which provide customer
service over the telephone will find value in aggregating institutional
knowledge by using our software and will be willing to access our content over
the Internet. Our business model also assumes that companies will find value in
providing some of their customer service over the Internet rather than by
telephone. Our success will depend on the broad commercial acceptance of, and
demand for, these Knowledge Management solutions.

WE CURRENTLY HAVE ONE CORE PRODUCT FAMILY. IF THE DEMAND FOR THIS LINE OF
PRODUCTS DECLINES, OUR BUSINESS WILL BE ADVERSELY AFFECTED

ServiceWare's Knowledge Management solution, ServiceWare Enterprise and
ServiceWare Express, include our ServiceWare Self-Service, ServiceWare
Professional and ServiceWare Architect software products. Our past and expected



                                       17
<PAGE>

future revenues consist primarily of license fees for these software solutions
and fees for related services. Factors adversely affecting the demand for these
products and our products in general, such as competition, pricing or
technological change, could materially adversely affect our business, financial
condition, operating results and the value of our stock price. Our future
financial performance will substantially depend on our ability to sell current
versions of our entire suite of products and our ability to develop and sell
enhanced versions of our products.

DUE TO THE LENGTHY SALES CYCLES OF OUR PRODUCTS AND SERVICES, THE TIMING OF OUR
SALES IS DIFFICULT TO PREDICT AND MAY CAUSE US TO MISS OUR REVENUE EXPECTATIONS.

Our products and services are typically intended for use in applications that
may be critical to a customer's business. In certain instances, the purchase of
our products and services involves a significant commitment of resources by
prospective customers. As a result, our sales process is often subject to delays
associated with lengthy approval processes that accompany the commitment of
significant resources. These delays may worsen in the future as a greater
proportion of our total revenues will be derived from our ServiceWare Enterprise
solutions, for which contracts have a higher average dollar value. For these and
other reasons, the sales cycle associated with the licensing of our products and
subscription for our services typically ranges between six and eighteen months
and is subject to a number of significant delays over which we have little or no
control. While our customers are evaluating whether our products and services
suit their needs, we may incur substantial sales and marketing expenses and
expend significant management effort. We may not realize forecasted revenues
from a specific customer in the quarter in which we expend these significant
resources because of the lengthy sales cycle for our products and services.

WE MAY NOT BE ABLE TO EXPAND OUR BUSINESS INTERNATIONALLY, AND, IF WE DO, WE
FACE RISKS RELATING TO INTERNATIONAL OPERATIONS.

Our business strategy includes efforts to attract more international customers.
We are currently exploring business opportunities in the United Kingdom and
continental Europe. To date, we have only limited experience in providing our
products and services internationally. If we are not able to market our products
and services successfully in international markets, our expenses may exceed our
revenues. By doing business in international markets we face risks, such as
unexpected changes in tariffs and other trade barriers, fluctuations in currency
exchange rates, difficulties in staffing and managing foreign operations,
political instability, reduced protection for intellectual property rights in
some countries, seasonal reductions in business activity during the summer
months in Europe and certain other parts of the world, and potentially adverse
tax consequences, any of which could adversely impact our international
operations and may contribute further to our net losses.

IF WE ARE NOT ABLE TO KEEP PACE WITH RAPID TECHNOLOGICAL CHANGE, SALES OF OUR
PRODUCTS MAY DECREASE.

The software industry is characterized by rapid technological change, including
changes in customer requirements, frequent new product and service introductions
and enhancements and evolving industry standards. If we fail to keep pace with
the technological progress of our competitors, sales of our products may
decrease.

WE DEPEND ON TECHNOLOGY LICENSED TO US BY THIRD PARTIES, AND THE LOSS OF THIS
TECHNOLOGY COULD DELAY IMPLEMENTATION OF OUR PRODUCTS, INJURE OUR REPUTATION OR
FORCE US TO PAY HIGHER ROYALTIES.

We rely, in part, on technology that we license from a small number of software
providers for use with our products. After the expiration of these licenses,
this technology may not continue to be available on commercially reasonable
terms, if at all, and may be difficult to replace. The loss of any of these
technology licenses could result in delays in introducing or maintaining our
products until equivalent technology, if available, is identified, licensed and
integrated. In addition, any defects in the technology we may license in the
future could prevent the implementation or impair the functionality of our
products, delay new product introductions or injure our reputation. If we are
required to enter into license agreements with third parties for replacement
technology, we could be subject to higher royalty payments.

PROBLEMS ARISING FROM THE USE OF OUR PRODUCTS WITH OTHER VENDORS' PRODUCTS COULD
CAUSE US TO INCUR SIGNIFICANT COSTS, DIVERT ATTENTION FROM OUR PRODUCT
DEVELOPMENT EFFORTS AND CAUSE CUSTOMER RELATIONS PROBLEMS.

Our customers generally use our products together with products from other
companies. As a result, when problems occur in a customer's systems, it may be
difficult to identify the source of the problem. Even when these problems are
not caused by our products, they may cause us to incur significant warranty and
repair costs, divert the attention of our technical personnel from our product
development efforts and cause significant customer relations problems.

IF CERTAIN COMPANIES CEASE TO PROVIDE OPEN PROGRAM INTERFACES FOR THEIR CUSTOMER
RELATIONSHIP MANAGEMENT SOFTWARE, IT WILL BE DIFFICULT TO INTEGRATE OUR SOFTWARE
WITH THEIRS. THIS WILL DECREASE THE ATTRACTIVENESS OF OUR PRODUCTS.


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<PAGE>


Our ability to compete successfully also depends on the continued compatibility
and interoperability of our products with products and systems sold by various
third parties, specifically including CRM software sold by Clarify/Amdocs,
Remedy, and Siebel Systems. Currently, these vendors have open applications
program interfaces, which facilitate our ability to integrate with their
systems. If any one of them should close their programs' interface or if they
should acquire one of our competitors, our ability to provide a close
integration of our products could become more difficult, or impossible, and
could delay or prevent our products' integration with future systems. Inadequate
integration with other vendors' products would make our products less desirable
and could lead to lower sales.

WE FACE INTENSE COMPETITION FROM BOTH ESTABLISHED AND RECENTLY FORMED ENTITIES,
AND THIS COMPETITION MAY ADVERSELY AFFECT OUR REVENUES AND PROFITABILITY BECAUSE
WE COMPETE IN THE EMERGING MARKET FOR KNOWLEDGE MANAGEMENT SOLUTIONS.

We compete in the emerging market for Knowledge Management solutions and changes
in the Knowledge Management solutions market could adversely affect our revenues
and profitability. We face competition from many firms offering a variety of
products and services. In the future, because there are relatively low barriers
to entry in the software industry, we expect to experience additional
competition from new entrants into the Knowledge Management solutions market. It
is also possible that alliances or mergers may occur among our competitors and
that these newly consolidated companies could rapidly acquire significant market
share. Greater competition may result in price erosion for our products and
services, which may significantly affect our future operating margins.

IF OUR SOFTWARE PRODUCTS CONTAIN ERRORS OR FAILURES, SALES OF THESE PRODUCTS
COULD DECREASE.

Software products frequently contain errors or failures, especially when first
introduced or when new versions are released. In the past, we have released
products that contained defects, including software errors in certain new
versions of existing products and in new products after their introduction. In
the event that the information contained in our products is inaccurate or
perceived to be incomplete or out-of-date, our customers could purchase our
competitors' products or decide they do not need Knowledge Management solutions
at all. In either case, our sales would decrease. Our products are typically
intended for use in applications that may be critical to a customer's business.
As a result, we believe that our customers and potential customers have a great
sensitivity to product defects.

WE COULD INCUR SUBSTANTIAL COSTS AS A RESULT OF PRODUCT LIABILITY CLAIMS BECAUSE
OUR PRODUCTS ARE CRITICAL TO THE OPERATIONS OF OUR CUSTOMERS' BUSINESSES.

Our products are critical to the operations of our customers' businesses. Any
defects or alleged defects in our products entail the risk of product liability
claims for substantial damages, regardless of our responsibility for the
failure. Although our license agreements with our customers typically contain
provisions designed to limit our exposure to potential product liability claims,
these provisions may not be effective under the laws of certain jurisdictions.
In addition, product liability claims, even if unsuccessful, may be costly and
divert management's attention from our operations. Software defects and product
liability claims may result in a loss of future revenue, a delay in market
acceptance, the diversion of development resources, damage to our reputation or
increased service and warranty costs.

IF OUR CUSTOMERS' SYSTEM SECURITY IS BREACHED AND CONFIDENTIAL INFORMATION IS
STOLEN, OUR BUSINESS AND REPUTATION COULD SUFFER.

Users of our products transmit their and their customers' confidential
information, such as names, addresses, social security numbers and credit card
information, over the Internet. In our license agreements with our customers, we
typically disclaim responsibility for the security of confidential data and have
contractual indemnities for any damages claimed against us. However, if
unauthorized third parties are successful in illegally obtaining confidential
information from users of our products, our reputation and business may be
damaged, and if our contractual disclaimers and indemnities are not enforceable,
we may be subject to liability.

WE MAY ACQUIRE OR MAKE INVESTMENTS IN COMPANIES OR TECHNOLOGIES THAT COULD CAUSE
DISRUPTIONS TO OUR BUSINESS.
We intend to explore opportunities to acquire companies or technologies in the
future. Entering into an acquisition entails many risks, any of which could
adversely affect our business, including:

-       failure to integrate the acquired assets and/or companies with our
        current business

-       the price we pay may exceed the value we eventually realize

-       potential loss of share value to our existing stockholders as a result
        of issuing equity securities as part or all of the purchase price

-       potential loss of key employees from either our current business or the
        acquired business



                                       19
<PAGE>


-       entering into markets in which we have little or no prior experience

-       diversion of management's attention from other business concerns

-       assumption of unanticipated liabilities related to the acquired assets

-       the business or technologies we acquire or in which we invest may have
        limited operating histories and may be subject to many of the same risks
        we are.

WE MAY NOT BE ABLE TO PROTECT OUR INTELLECTUAL PROPERTY RIGHTS, WHICH MAY CAUSE
US TO INCUR SIGNIFICANT COSTS IN LITIGATION AND AN EROSION IN THE VALUE OF OUR
BRANDS AND PRODUCTS.

Our business is dependent on proprietary technology and the value of our brands.
We rely primarily on patent, copyright, trade secret and trademark laws to
protect our technology and brands. Our patents may not survive a legal challenge
to their validity or provide meaningful protection to us. Litigation to protect
our patents would be expensive and the loss of our patents would decrease the
value of our products. Defending against claims of patent infringement would
also be expensive and, if successful, we could be forced to redesign our
products, pay royalties, or cease selling them. In addition, effective trademark
protection may not be available for our trademarks. The use by other parties of
our trademarks would dilute the value of our brands.

Notwithstanding the precautions we have taken, a third party may copy or
otherwise obtain and use our software or other proprietary information without
authorization or may develop similar software independently. Policing
unauthorized use of our technology is difficult, particularly because the global
nature of the Internet makes it difficult to control the ultimate destination or
security of software or other transmitted data. Further, we have granted certain
third parties limited contractual rights to use proprietary information which
they may improperly use or disclose. The laws of other countries may afford us
little or no effective protection of our intellectual property. The steps we
have taken may not prevent misappropriation of our technology, and the
agreements entered into for that purpose may not be enforceable. The
unauthorized use of our proprietary technologies could also decrease the value
of our products.

THE SUCCESS OF OUR SOFTWARE PRODUCTS DEPENDS ON ITS ADOPTION BY OUR CUSTOMERS'
EMPLOYEES. IF THESE EMPLOYEES DO NOT ACCEPT THE IMPLEMENTATION OF OUR PRODUCTS,
OUR CUSTOMERS MAY FAIL TO RENEW THEIR SERVICE CONTRACTS AND WE MAY HAVE
DIFFICULTY ATTRACTING NEW CUSTOMERS.

The effectiveness of our ServiceWare Enterprise depends in part on widespread
adoption and use of our software by our customers' customer service personnel
and on the quality of the solutions they generate. Resistance to our software by
customer service personnel and an inadequate development of the knowledge base
may make it more difficult to attract new customers and retain old ones.

Some of our customers have found that customer service personnel productivity
initially drops while customer service personnel become accustomed to using our
software. If an enterprise deploying our software has not adequately planned for
and communicated its expectations regarding that initial productivity decline,
customer service personnel may resist adoption of our software.

The knowledge base depends in part on solutions generated by customer service
personnel and, sometimes, on the importation of our customers' legacy solutions.
If customer service personnel do not adopt and use our products effectively,
necessary solutions will not be added to the knowledge base, and the knowledge
base will not adequately address service needs. In addition, if
less-than-adequate solutions are created and left uncorrected by a user's
quality-assurance processes or if the legacy solutions are inadequate, the
knowledge base will similarly be inadequate, and the value of our solutions to
end-users will be impaired. Thus, successful deployment and broad acceptance of
ServiceWare Enterprise will depend in part on whether our customers effectively
roll-out and use our software products and the quality of the customers'
existing knowledge base of solutions.

WE DEPEND ON INCREASED BUSINESS FROM OUR NEW CUSTOMERS AND, IF WE FAIL TO GROW
OUR CLIENT BASE OR GENERATE REPEAT BUSINESS, OUR OPERATING RESULTS COULD BE
ADVERSELY AFFECTED.

If we fail to grow our customer base or generate repeat and expanded business
from our current and future customers, our business and operating results will
be seriously harmed. Some of our customers initially make a limited purchase of
our products and services for pilot programs. If these customers do not
successfully develop and deploy such initial applications, they may choose not
to purchase complete deployment or development licenses. Some of our customers
who have made initial purchases of our software have deferred or suspended
implementation of our products due to slower than expected rates of internal
adoption by customer service personnel. If more customers decide to defer or
suspend implementation of our products in the future, we will be unable to
increase our revenue from these customers from additional licenses or
maintenance agreements, and our financial position will be seriously harmed.



                                       20
<PAGE>

In addition, as we introduce new versions of our products or new products, our
current customers may not need our new products and may not ultimately license
these products. Any downturn in our software licenses revenues would negatively
impact our future service revenues because the total amount of maintenance and
service fees we receive in any period depends in large part on the size and
number of licenses that we have previously sold. In addition, if customers elect
not to renew their maintenance agreements, our service revenues could be
significantly adversely affected.

A DECLINE IN INFORMATION TECHNOLOGY SPENDING COULD REDUCE THE SALE OF OUR
PRODUCTS.

The license fees for our products often represent a significant expenditure of
Information Technology ("IT") capital for our customers. Due to the slowdown in
the national and global economy and the uncertainties resulting from recent acts
of terrorism and the war in Iraq, we believe that many existing and potential
customers are reducing or reassessing their planned IT expenditures. Such
reductions in or eliminations of IT spending could cause us to be unable to
maintain or increase our sales volumes, and therefore, have a material adverse
effect on our revenues, operating results and stock price.

INCREASING GOVERNMENT REGULATION OF THE INTERNET COULD HARM OUR BUSINESS.

As Knowledge Management and the Internet continue to evolve, we expect that
federal, state and foreign governments will adopt laws and regulations tailored
to the Internet covering issues like user privacy, taxation of goods and
services provided over the Internet, pricing, content and quality of products
and services. If enacted, these laws and regulations could limit the market for
Knowledge Management services and, therefore, the market for our products and
services. Additionally, Internet security issues could deter customers from
using the Internet for certain transactions or from implementing customer
support websites.

The Telecommunications Act of 1996 prohibits certain types of information and
content from being transmitted over the Internet. The prohibition's scope and
the liability associated with a violation of the Telecommunications Act's
information and content provisions are currently unsettled. The imposition upon
us and other software and service providers of potential liability for
information carried on or disseminated through our applications could require us
to implement measures to reduce our exposure to this liability. These measures
could require us to expend substantial resources or discontinue certain
services. In addition, although substantial portions of the Communications
Decency Act, the act through which the Telecommunications Act of 1996 imposes
criminal penalties, were held to be unconstitutional, similar legislation may be
enacted and upheld in the future. It is possible that this new legislation and
the Communications Decency Act could expose companies involved in Internet
liability, which could limit the growth of Internet usage and, therefore, the
demand for Knowledge Management solutions. In addition, similar or more
restrictive laws in other countries could have a similar effect and hamper our
plans to expand overseas.

WE MAY BECOME INVOLVED IN SECURITIES CLASS ACTION LITIGATION WHICH COULD DIVERT
MANAGEMENT'S ATTENTION AND HARM OUR BUSINESS.

In recent years, the common stocks of technology companies have experienced
significant price and volume fluctuations. These broad market fluctuations may
cause the market price of our common stock to decline. In the past, following
periods of volatility in the market price of a particular company's securities,
securities class action litigation has often been brought against that company.
We may become involved in that type of litigation in the future. Litigation is
often expensive and diverts management's attention and resources, which could
harm our business and operating results.

OUR COMMON STOCK HAS BEEN DELISTED FROM THE NASDAQ STOCK MARKET.

As of May 5, 2003, our common stock was delisted from The Nasdaq Stock Market
and began trading on the OTC Bulletin Board.

As a result of our trading on the OTC Bulletin Board, investors may find it more
difficult to dispose of or obtain accurate quotations as to the market value of
the securities. In addition, we are subject to a Rule promulgated by the
Securities and Exchange Commission that, if we fail to meet criteria set forth
in such Rule, various practice requirements are imposed on broker-dealers who
sell securities governed by the Rule to persons other than established customers
and accredited investors. For these types of transactions, the broker-dealer
must make a special suitability determination for the purchaser and have
received the purchaser's written consent to the transactions prior to sale.
Consequently, the Rule may deter broker-dealers from recommending or selling our
common stock, which may further affect the liquidity of our common stock.



                                       21
<PAGE>

Delisting from Nasdaq makes trading our shares more difficult for investors,
potentially leading to further declines in our share price. It may also make it
more difficult for us to raise additional capital. Further, we may also incur
additional costs under state blue sky laws in connection with any sales of our
securities.

OUR MANAGEMENT OWNS A SIGNIFICANT PERCENTAGE OF OUR COMPANY AND WILL BE ABLE TO
EXERCISE SIGNIFICANT INFLUENCE OVER OUR ACTIONS.

We are controlled by our officers and directors, who in the aggregate directly
or indirectly could control more than 50% of our outstanding common stock and
voting power, assuming conversion of all of our convertible notes. These
stockholders collectively will likely be able to control our management policy,
decide all fundamental corporate actions, including mergers, substantial
acquisitions and dispositions, and elect our board of directors.

TERRORIST ATTACKS SUCH AS THE ATTACKS THAT OCCURRED IN NEW YORK AND WASHINGTON,
D.C. ON SEPTEMBER 11, 2001 AND OTHER ATTACKS OR ACTS OF WAR MAY ADVERSELY AFFECT
THE MARKETS ON WHICH OUR COMMON STOCK TRADES, OUR FINANCIAL CONDITION AND OUR
RESULTS OF OPERATIONS.

On September 11, 2001, the United States was the target of terrorist attacks of
unprecedented scope. In March 2003, the United States and allied nations
commenced a war in Iraq. These attacks and the war in Iraq have caused major
instability in the United States and other financial markets. There could be
further acts of terrorism in the United States or elsewhere that could have a
similar impact. Armed hostilities or further acts of terrorism could cause
further instability in financial markets and could directly impact our financial
condition and our results of operations.


ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Nearly all of our revenues recognized to date have been denominated in United
States dollars and are primarily from customers in the United States. We have a
European subsidiary located in London, England. Revenues from international
clients were 9% in the first six months of 2003 and 12% in fiscal 2002, and
nearly all of these revenues have been denominated in United States dollars. In
the future, a portion of the revenues we derive from international operations
may be denominated in foreign currencies. We incurred costs for our overseas
office in the local currency of that office for staffing, rent,
telecommunications and other services. As a result, our operating results could
become subject to significant fluctuations based upon changes in the exchange
rates of those currencies in relation to the United States dollar. Furthermore,
to the extent that we engage in international sales denominated in United States
dollars, an increase in the value of the United States dollar relative to
foreign currencies could make our services less competitive in international
markets. Although currency fluctuations are currently not a material risk to our
operating results, we will continue to monitor our exposure to currency
fluctuations and when appropriate, consider the use of financial hedging
techniques to minimize the effect of these fluctuations in the future. We cannot
assure you that exchange rate fluctuations will not harm our business in the
future. We do not currently utilize any derivative financial instruments or
derivative commodity instruments.

With respect to market risk relating to interest expense, our convertible notes
bear interest at a fixed rate, but mature in July 2004. As a result, we do not
believe that we are currently subject to material interest rate risk.

ITEM 4.  CONTROLS AND PROCEDURES

(a) Evaluation of disclosure controls and procedures. Our principal executive
officer and our principal financial officer, after evaluating the effectiveness
of our disclosure controls and procedures (as defined in Exchange Act Rules
13a-14(c) and 15d-14(c)) as of June 30, 2003, have concluded that, as of such
date, our disclosure controls and procedures were effective.

(b) Changes in internal control. There were no changes in our internal control
over financial reporting that occurred during our quarter ended June 30, 2003
that have materially affected, or are reasonably likely to materially affect,
our internal control over financial reporting.





                                       22
<PAGE>



                          PART II -- OTHER INFORMATION

ITEM 2.  CHANGES IN SECURITIES AND USE OF PROCEEDS

As of April 30, 2003, we issued convertible notes ("Additional Notes") in an
aggregate principal amount of $169,284 to the holders of our previously issued
convertible notes in payment of accrued interest on the outstanding notes. The
Additional Notes contain the same terms and conditions as the convertible notes
with respect to which the Additional Notes were issued.


ITEM 6.    EXHIBITS AND REPORTS ON FORM 8-K

(a)  Exhibits


31.1    Rule 13a - 14(a) / 15d - 14(a) Certification of Principal Executive
        Officer

31.2    Rule 13a - 14(a) / 15d - 14(a) Certification of Principal Financial
        Officer

32.     Section 1350 Certifications



(b)     Reports on Form 8-K


No reports on form 8-K were filed during the quarter ended June 30, 2003.




                                       23
<PAGE>





                                   SIGNATURES

     Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.

                               SERVICEWARE TECHNOLOGIES, INC.



Date:  August 14, 2003         By:          /s/ SCOTT SCHWARTZMAN
                                  -------------------------------
                                                Scott Schwartzman
                                  Chief Financial Officer and Principal
                                                Financial Officer






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