Doing Business with Rural Development, Multifamily Housing Programs 

-Contacts and Resource Guide -

This document is designed to provide contact information and easy access to resources needed to do business with the USDA, Rural Development, Multifamily Housing (MFH) Program. MFH is 

made up of three major divisions, each with a specific mission: 

Production and Preservation Division (PPD). PPD’s mission is to process, underwrite, and close all MFH direct, preservation, and guaranteed loans and transactions, with the overarching goal to 

preserve and provide affordable rental housing in rural communities. Processing and Report Review and Underwriting functions are coordinated by region. PPD contacts and resources are found on 

the Page 3. 

Field Operations Division (FOD). FOD’s mission is to coordinate proactive and risk-based servicing of MFH assets to ensure that borrowers are meeting the terms of their business agreements with 

RD, residents are living in quality housing, and properties in need of preservation are identified and prioritized. All FOD functions are coordinated by region. FOD contacts and resources are found 

on Page 4. 

Asset Management Division (AMD). AMD’s mission is to oversee servicing of MFH assets, to manage portfolio risk and overall portfolio health. AMD determines policy priorities, systems 

improvements, and procedural updates needed to effectively service the portfolio and continue to provide quality housing. AMD contacts and resources are found on Page 5. 

Regions 

Midwest 

Northeast 

South 

West 
MFH Leadership Introduction 

Angilla Denton

Deputy Administrator 

Angilla.Denton@usda.gov 

Laurie Warzinski 

(Acting) Field Operations 

Division Director 

Laurie.Warzinski@usda.gov 

Dan Rogers 

Production & Preservation 

Division Director 

Daniel.Rogers2@usda.gov 

Michael Resnik 

Asset Management Division 

Director 

Michael.Resnik@usda.gov 

Karissa Stiers

Assistant Deputy 

Administrator 

Karissa.Stiers@usda.gov 

 
Production and Preservation Division (PPD) 

Processing and Report Review 

Director –Jonathan Bell 

Jonathan.Bell@usda.gov

hief, Branch 1 (NE/MW)

–Michelle O’Meara 

Michelle.O’Meara@usda.gov

ief, Branch 2 (South/West) –Katrina Moseley 

Katrina.Moseley@usda.gov

Central Email

NE/MW: MFHProcessing1@usda.gov

 South/West: MFHProcessing2@usda.gov

e-closing:

Application intake for all Multifamily Housing

Production Programs as well as all

NOSA/NOFA responses applications.

Reviews all application documents and

determines completion.

Coordinates all third-party report reviews and

responses.

Processes prepayment applications.

sources: 

 -1-3560 MFH Loan Origination Handbook

-3-3560 MFH Project Servicing Handbook

-1-3565 Guaranteed Rural Rental Housing Program

igination and Servicing Handbook 

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Underwriting 

Director

—Jason Church

Jason.Church@usda.gov

Chief, Branch 1 (NE/MW) Scott Pousson – Scott.Pousson@usda.gov

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Underwriting Feasibility

 Determining adequacy of third-party

funding

 Determine maximum equity allowable

 Resize Reserves

 Set final rents

 Final Loan approval

Issue Letter of Conditions

MPR Underwriting

MPR Conditional Commitments and

extension

Prepare 1940-L and 3560-51 obligation

documents.

538 Review underwriting

Request waivers if justified

Chief, Branch 2 (South/West) Yvette Spriggs 

Yvette.Spriggs@usda.gov

Central Email

RD-MFH-UnderwritingBranch1@usda.gov

RD-MFH-UnderwritingBranch2@usda.gov

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Closing Branch

Branch Chief—Adam Hauptman

Adam.Hauptman@usda.gov

Chief, Branch 1 (NE/MW) Le– sley Davis 

Lesley.Davis@USDA.gov

hief, Branch 2 (South/West) Je– n Dillard 

Jennifer.Dillard@usda.gov

Central Email

RD-MFH-Closing@usda.gov 

e-closing:

Prepare documents for OGC closing tructions

Attend Due Diligence calls with borrowers

d funders

Verify bank account information, DACA,

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Review Org doc changes, 3rd Party

cuments and insurance coverage

Review Letter of Conditions

sing:

Schedule disbursement of funds

Review all signed closing documents,

thorize recording

st-Closing:

Assist management agent: MINC

rollment, new borrower and tenant setup, 

t payment worksheet

Construction Monitoring

Coordinate hand-off of loans to servicing

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Program Support Branch 

Branch Chief —Abby Boggs 

Abby.Boggs@usda.gov

Central Email

RD-MFH-ProgramSupport@usda.gov

Obligate Loans/Grants

Credit Reports

Grants.gov

GovDelivery notices

NOFA/NOSA/Reg/HB

publications/tracking

Service TA Grants

Questions about Multifamily Housing

Production & Preservation Lending

Programs

 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

Field Operations Division (FOD) 

Northeast Region South Region 

(CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT, WV) (AL, AR, FL, GA, KY, LA, MS, NC, OK, PR, SC, TN, TX, VI) 

Donna O'Brien, Regional Director: Donna.Obrien@usda.gov Byron Waters, Regional Director: Byron.Waters@usda.gov 

Northeast Region Central Email: MFHFODNortheast@usda.gov South Region Central Email: MFHFODSouth@usda.gov 

Midwest Region West Region 

(IA, IL, IN, KS, MI, MN, MO, ND, NE, OH, SD, WI) (AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY) 

Eric Siebens, Regional Director: Eric.Siebens@usda.gov Becki Meyer, Regional Director: Becki.Meyer@usda.gov 

Midwest Region Central Email: MFHFODMidwest@usda.gov West Region Central Email: MFHFODWest@usda.gov 

For assistance with the below tasks, please contact the applicable Region (shown above) or the applicable servicing specialist. A sortable list of 

Servicing Specialists for specific properties is located here: https://www.sc.egov.usda.gov/data/MFH.html 

• 504 Transition Plans

• Affirmative Fair Housing Marketing Plan (AFHMP)

• Annual Reports, Audits and Borrower Certifications (RD Form 3560-7/9)

• Budgets (RD Form 3560-7)

• Compliance Reviews

• Estoppel Letters

• General Partner Substitutions

• Ineligible Tenant Waivers

• Insurance Policy Reviews and Claims

• Letter of Priority Entitlement (LOPE) English and Spanish

• Management Agreements, Certifications and Plans (RD Form 3560-13)

• Natural Disasters – Displaced Tenants and Property Damage

• Physical Inspections/Tenant File Reviews

• Rental Assistance Obligations

• Reserve Request/Withdrawals (RD Form 3560-12)

• Search for an affordable rural rental apartment

• Servicing Actions and Agency Consent (RD Form 3560-1)

• Approval for Green Elements, ie: solar, electric car chargers, etc.

• Subordination, Partial Lien Releases, Easements or other title changes not

associated with a transfer.

• Servicing Handbook Waivers

• Servicing Substitutions

• Work Out Plans/Deferrals/Occupancy Waivers

• Suitability Reviews

• Third Party Support Letters

• Third Party Lender Re-Amortization Reviews
Asset Management Division (AMD) 

Portfolio Management Branch 

Wilma Marconnet, Branch Chief

Wilma.Marconnet@usda.gov

Central Email

MFHPortfolioManagement@usda.gov

On-Farm FLH Servicing

 Annual reports

 Work out plans  Delinquency

 Supervisory Visit, Compliance Review,

Physical Inspection

 Farm Labor Housing Direct Loans &

Grants

Prepayment Applications & Processing

ink to HB3-3560 and CFR: Handbooks 

ubmit documents to central email address

above

Risk and Counterparty Oversight 

Branch 

Dana Daugherty, Branch Chief

Dana.Daugherty@usda.gov 

Central Email

MFH-Risk@usda.gov

Servicing Support Branch 

 • 538 Lender Oversight

• Preservation Revolving Loan Fund Oversite

• Delinquency / Debt Collection

Improvement Act (DCIA) Oversite

• Debt Deferral Oversite

• External Compliance Oversite

• Maturing Mortgages

• Public-Facing Portfolio Data Management Site

Submit documents to central email address

 above

Melodie Taylor Ward, B- ranch Chief

Melodie.Taylor-Ward@usda.gov

 

 

Central Email

mfhssb2@usda.gov

• 538 Stand Alone Property Servicing

  Review lenders annual reports

 Interest credit subsidies

 Servicing requests: substitutions,

transfers, management changes,

interest rate reductions and

refinance

 HB-1-3565 and CFR

Submit documents to central email address

 above

Policy and Budget Branch 

Julie Felhofer, Branch Chief

Julie.Felhofer@usda.gov 

Central Email

MFH-Policy@usda.gov

L

• 538 New Lender Approval

 

• Administration of Voucher/RA 

Funding

• Voucher Processing/Inspections

• Multifamily Tenant Voucher Program

• Regulatory updates (Directives link 

below)

• Handbook updates (Directives link 

below)

• Unnumbered Letters (Directives link 

below)

• Directives

• System for Award Management

(SAM) SAM Registration

Submit documents to central email 

address above

S
MINC Help Services 

Point of Contact 

Main Phone Line: 

Email(s): 

Type of Services Provided: 

Can Assist With: 

Tenant Certifications: 

Servicing Office (SO) 

1-866-600-7984

RD.SO.MFH@usda.gov

Account Inquiry Help 

• Payments or Tenant Certification

Transmission Issues

• Rental Assistance Checks

• Navigating through MINC

• Late Fees and Overages Waivers

• PAD/EFT

• Account Status or Delinquencies

• Accessing/Releasing Project

Worksheets (PWS)

• Correcting Social Security Numbers

SO Specialists can help with submitting 

Tenant Certification forms within the 

system. 

Field Operations Division (FOD) 

1-800-292-8293

MFHFODMidwest@usda.gov 

MFHFODNortheast@usda.gov 

MFHFODSouth@usda.gov 

MFHFODWest@usda.gov 

Program Guidance 

• MFH Program Questions

• Project Budgets (3560-7)

• Annual Reports (3560-7 &

3560-10)

• Rental Assistance Obligations

• Policy and Regulatory

Guidance

FOD Regional Specialists can advise on 

required documentation needed for 

Tenant Certification submissions. 

RD Help Desk (RD-HD) 

1-800-457-3642

RD.HD@usda.gov 

Technical Support 

• Technical Issues Related to

eAuthentication Set-up/Access

• Tech support for the MINC forms

(when user is unable to access the

form, type within the form, or

error messages received when

submitting)