Federal Register / Vol. 76, No. 9 / Thursday, January 13, 2011 / Notices 2395 

Estimated Total Annual Burden 

Hours: 167. 

In compliance with the requirements 

of Section 3506(c)(2)(A) of the 

Paperwork Reduction Act of 1995, ACE 

is soliciting public comment on the 

specific aspects of the information 

collection described above. Copies of 

the proposed collection of information 

can be obtained and comments may be 

forwarded by writing to the Office of 

Planning, Research and Evaluation, 

ACE, 370 L’Enfant Promenade, SW., 

Washington, DC 20447, Attn: OPRE 

Reports Clearance Officer. E-mail 

address: 

OPREinfocollection@acf.hhs.gov. All 

requests should be identified by the title 

of the information collection. 

The Department specifically requests 

comments on (a) whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

proposed collection of information; (c) 

the quality, utility, and clarity of the 

information to be collected; and (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology. 

Consideration will be given to 

comments and suggestions submitted 

within 60 days of this publication. 

Dated: January 6, 2011. 

Steven M. Hanmer, 

Reports Clearance Officer. 

[FR Doc. 2011–412 Filed 1–12–11; 8:45 am] 

BILLING CODE 4184–01–M 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Food and Drug Administration 

[Docket No. FDA–2011–N–0019] 

Agency Information Collection 

Activities; Proposed Collection; 

Comment Request; Customer/Partner 

Service Surveys 

AGENCY: Food and Drug Administration, 

HHS. 

ACTION: Notice. 

SUMMARY: The Food and Drug 

Administration (FDA) is announcing an 

opportunity for public comment on the 

proposed collection of certain 

information by the Agency. Under the 

Paperwork Reduction Act of 1995 (the 

PRA), Federal Agencies are required to 

publish notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

extension of an existing collection of 

information, and to allow 60 days for 

public comment in response to the 

notice. This notice solicits comments on 

voluntary customer satisfaction service 

surveys to implement Executive Order 

12862. 

DATES: Submit either electronic or 

written comments on the collection of 

information by March 14, 2011. 

ADDRESSES: Submit electronic 

comments on the collection of 

information to http:// 

www.regulations.gov. Submit written 

comments on the collection of 

information to the Division of Dockets 

Management (HFA–305), Food and Drug 

Administration, 5630 Fishers Lane, rm. 

1061, Rockville, MD 20852. All 

comments should be identified with the 

docket number found in brackets in the 

heading of this document. 

FOR FURTHER INFORMATION CONTACT: 

Jonna Capezzuto, Office of Information 

Management, Food and Drug 

Administration, 1350 Piccard Dr., PI50– 

400B, Rockville, MD 20850, 301–796– 

3794, 

Jonnalynn.capezzuto@fda.hhs.gov. 

SUPPLEMENTARY INFORMATION: Under the 

PRA (44 U.S.C. 3501–3520), Federal 

Agencies must obtain approval from the 

Office of Management and Budget 

(OMB) for each collection of 

information they conduct or sponsor. 

‘‘Collection of information’’ is defined in 

44 U.S.C. 3502(3) and 5 CFR 1320.3(c) 

and includes Agency requests or 

requirements that members of the public 

submit reports, keep records, or provide 

information to a third party. Section 

3506(c)(2)(A) of the PRA (44 U.S.C. 

3506(c)(2)(A)) requires Federal Agencies 

to provide a 60-day notice in the 

Federal Register concerning each 

proposed collection of information, 

including each proposed extension of an 

existing collection of information, 

before submitting the collection to OMB 

for approval. To comply with this 

requirement, FDA is publishing notice 

of the proposed collection of 

information set forth in this document. 

With respect to the following 

collection of information, FDA invites 

comments on these topics: (1) Whether 

the proposed collection of information 

is necessary for the proper performance 

of FDA’s functions, including whether 

the information will have practical 

utility; (2) the accuracy of FDA’s 

estimate of the burden of the proposed 

collection of information, including the 

validity of the methodology and 

assumptions used; (3) ways to enhance 

the quality, utility, and clarity of the 

information to be collected; and (4) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques, 

when appropriate, and other forms of 

information technology. 

Customer/Partner Service Surveys (OMB 

Control Number 0910–0360)—Extension 

Under section 903 of the Federal 

Food, Drug, and Cosmetic Act (21 U.S.C. 

393), FDA is authorized to conduct 

research and public information 

programs about regulated products and 

responsibilities of the agency. Executive 

Order 12862, entitled, ‘‘Setting Customer 

Service Standard,’’ directs Federal 

agencies that ‘‘provide significant 

services directly to the public’’ to 

‘‘survey customers to determine the kind 

and quality of services they want and 

their level of satisfaction with existing 

services.’’ FDA is seeking OMB 

clearance to conduct a series of surveys 

to implement Executive Order 12862. 

Participation in the surveys is 

voluntary. This request covers 

customer/partner service surveys of 

regulated entities, such as food 

processors; cosmetic drug, biologic and 

medical device manufacturers; 

consumers; and health professionals. 

The request also covers ‘‘partner’’ (State 

and local governments) customer 

service surveys. 

FDA will use the information from 

these surveys to identify strengths and 

weaknesses in service to customers/ 

partners and to make improvements. 

The surveys will measure timeliness, 

appropriateness and accuracy of 

information, courtesy and problem 

resolution in the context of individual 

programs. 

FDA estimates conducting 15 

customer/partner service surveys per 

year, each requiring an average of 15 

minutes for review and completion. We 

estimate respondents to these surveys to 

be between 100 and 10,000 customers. 

Some of these surveys will be repeats of 

earlier surveys for purposes of 

monitoring customer/partner service 

and developing long-term data. 

FDA estimates the burden of this 

collection of information as follows: 


srobinson on DSKHWCL6B1PROD with NOTICES
2396 Federal Register / Vol. 76, No. 9 / Thursday, January 13, 2011 / Notices 

TABLE 1—ESTIMATED ANNUAL REPORTING BURDEN 1

Type of survey Number of 

respondents 

Annual 

frequency 

per response 

Hours per 

response Total hours 

Mail, telephone, web-based ............................................................................. 20,000 1 0.25 5,000 

1There are no capital costs or operating and maintenance costs associated with this collection of information. 

Dated: January 7, 2011. 

Leslie Kux, 

Acting Assistant Commissioner for Policy. 

[FR Doc. 2011–532 Filed 1–12–11; 8:45 am] 

BILLING CODE 4160–01–P 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Food and Drug Administration 

[Docket No. FDA–2011–N–0016] 

Agency Information Collection 

Activities; Proposed Collection; 

Comment Request; Recordkeeping 

and Records Access Requirements for 

Food Facilities 

AGENCY: Food and Drug Administration, 

HHS. 

ACTION: Notice. 

SUMMARY: The Food and Drug 

Administration (FDA) is announcing an 

opportunity for public comment on the 

proposed collection of certain 

information by the Agency. Under the 

Paperwork Reduction Act of 1995 (the 

PRA), Federal Agencies are required to 

publish notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

extension of an existing collection of 

information, and to allow 60 days for 

public comment in response to the 

notice. This notice solicits comments on 

information collection provisions of 

FDA’s recordkeeping and records access 

requirements for food facilities. 

DATES: Submit either electronic or 

written comments on the collection of 

information by March 14, 2011. 

ADDRESSES: Submit electronic 

comments on the collection of 

information to http:// 

www.regulations.gov. Submit written 

comments on the collection of 

information to the Division of Dockets 

Management (HFA–305), Food and Drug 

Administration, 5630 Fishers Lane, rm. 

1061, Rockville, MD 20852. All 

comments should be identified with the 

docket number found in brackets in the 

heading of this document. 

FOR FURTHER INFORMATION CONTACT: 

Denver Presley, Jr., Office of Information 

Management, Food and Drug 

Administration, 1350 Piccard Dr., PI50– 

400B, Rockville, MD 20850, 301–796– 

3793. 

SUPPLEMENTARY INFORMATION: Under the 

PRA (44 U.S.C. 3501–3520), Federal 

Agencies must obtain approval from the 

Office of Management and Budget 

(OMB) for each collection of 

information they conduct or sponsor. 

‘‘Collection of information’’ is defined in 

44 U.S.C. 3502(3) and 5 CFR 1320.3(c) 

and includes Agency requests or 

requirements that members of the public 

submit reports, keep records, or provide 

information to a third party. Section 

3506(c)(2)(A) of the PRA (44 U.S.C. 

3506(c)(2)(A)) requires Federal Agencies 

to provide a 60-day notice in the 

Federal Register concerning each 

proposed collection of information, 

including each proposed extension of an 

existing collection of information, 

before submitting the collection to OMB 

for approval. To comply with this 

requirement, FDA is publishing notice 

of the proposed collection of 

information set forth in this document. 

With respect to the following 

collection of information, FDA invites 

comments on these topics: (1) Whether 

the proposed collection of information 

is necessary for the proper performance 

of FDA’s functions, including whether 

the information will have practical 

utility; (2) the accuracy of FDA’s 

estimate of the burden of the proposed 

collection of information, including the 

validity of the methodology and 

assumptions used; (3) ways to enhance 

the quality, utility, and clarity of the 

information to be collected; and (4) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques, 

when appropriate, and other forms of 

information technology. 

Recordkeeping and Records Access 

Requirements for Food Facilities—21 

CFR 1.337, 1.345, and 1.352 (OMB 

Control Number 0910–0560)—Extension 

The Public Health Security and 

Bioterrorism Preparedness and 

Response Act of 2002 (the Bioterrorism 

Act) added section 414 of the Federal 

Food, Drug, and Cosmetic Act (the FD 

& C Act) (21 U.S.C. 350c), which 

requires that persons who manufacture, 

process, pack, hold, receive, distribute, 

transport, or import food in the United 

States establish and maintain records 

identifying the immediate previous 

sources and immediate subsequent 

recipients of food. Sections 1.326 to 

1.363 (21 CFR 1.326 to 1.363) of FDA’s 

regulations set forth the requirements 

for recordkeeping and records access. 

The requirement to establish and 

maintain records improves FDA’s ability 

to respond to, and further contain, 

threats of serious adverse health 

consequences or death to humans or 

animals from accidental or deliberate 

contamination of food. 

Description of respondents: Persons 

that manufacture, process, pack, hold, 

receive, distribute, transport, or import 

food in the United States are required to 

establish and maintain records, 

including persons that engage in both 

interstate and intrastate commerce. 

FDA’s regulations require that records 

for nontransporters include the name 

and full contact information of sources, 

recipients, and transporters, an adequate 

description of the food, including the 

quantity and packaging, and the receipt 

and shipping dates (§§ 1.337 and 1.345). 

Required records for transporters 

include the names of consignor and 

consignee, points of origin and 

destination, date of shipment, number 

of packages, description of freight, route 

of movement and name of each carrier 

participating in the transportation, and 

transfer points through which shipment 

moved (§ 1.352). Existing records may 

be used if they contain all of the 

required information and are retained 

for the required time period. 

FDA estimates the burden of this 

collection of information as follows: 


srobinson on DSKHWCL6B1PROD with NOTICES