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      Martin family in front of home

    Martin Family Achieves Homeownership on the St. Regis Mohawk Reservation Through Packaging Partnerships

On June 9, 2023, in recognition of Homeownership Month, USDA Rural development (RD) New York had the privilege of celebrating the newest homeowner on the St. Regis Mohawk Reservation. Randa Martin and her four children (Logan, Brody, Liana and Lolani) welcomed the Rural...

    
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                    Enter Search Term(s): Customer Service 
  Rural Development: Working with and for our customers
 USDA Rural Development is the only federal agency that’s solely focused on serving rural America. We want all eligible rural places, projects and people to successfully access the RD programs they need. This is why we are working with our customers to improve their experience across our programs and services. Together we are changing lives and transforming rural communities!
 Stay Informed Register to receive email updates on all RD Access Improvements!
 Sign-up for Updates
 Our Focuses
 Simplify Our Processes We are ensuring our programs are easier to access and our applications are streamlined so applicants can complete them with as little trouble possible. Better Grants Better Service (BGBS)
	Single Family Housing Direct (SFHD) Home Loans
 Application Support With more than 70 programs, our customers may need help finding and applying for programs. Help is available, at little or no cost, to assist rural communities and applicants. Technical Assistance (TA) Providers
	Basic Eligibility Tool
	Resource Guides
	Rural Data Gateway
 Specialized Customer Engagement View information about programs that are specific to customers and their needs. Rural Partners Network (RPN)
	Creating Opportunities through Rural Engagement (CORE) - Factsheet (PDF)
	Rural Health Liaison
 Upcoming Listening Sessions We are designing programs and services based on the Voice of our Rural Customers.
 **DLT Listening Session (Coming Soon)***June 11, 2024 | 1:00 - 2:30 PM ET*
To hear from applicants and potential applicants about their experiences.
  -
 Previous Listening Sessions Session Title
			Office
			Date
			External / Internal
			Attendees**RISE Listening Session (Internal)**
			Rural Business Cooperative Services
			07/21/2020
			Internal
			123**OneRD Guarantee Loan Initiative Listening Session (1)**
			Deputy Undersecretary, Rural Housing Services, Business Cooperative Services
			07/22/2020
			Internal/External
			180**RISE Listening Session (Stakeholders; Special Invitation)**
			Deputy Under Secretary, Innovation Center, Rural Business Cooperative Services
			07/23/2020
			External
			39**RISE Listening Session #3**
			Rural Business Cooperative Services
			07/28/2020
			External
			385**RISE Listening Session #4**
			Deputy Under Secretary, Innovation Center, Rural Business Cooperative Services
			07/30/2020
			External
			262**OneRD Guarantee Loan Initiative Listening Session (2)**
			Deputy Under Secretary, Innovation Center, Rural Business Cooperative Services
			08/05/2020
			External
			197**OneRD Guarantee Loan Initiative Listening Session (3)**
			Deputy Under Secretary, Innovation Center, Rural Business Cooperative Services
			08/18/2020
			Internal/External
			144**Business Center - IC Listening Session:  National and state staff for Rural Housing Service and the Environmental Review Process**
			Innovation Center
			06/09/2021
			Internal
			120**Business Center Listening Session: National and State Staff for Rural Business-Cooperative Service and the Environmental Review Process**
			Innovation Center, Business Center
			06/14/2021
			Internal
			89**IC Listening Session: Rural Business and the Environmental Review Process**
			Innovation Center
			06/14/2021
			Internal/External
			9**IC Listening Session:  Rural Utilities and the Environmental Review Process**
			Innovation Center
			06/17/2021
			Internal/External
			215**BC Environmental Review Listening session SEC, ASEC**
			Innovation Center
			06/21/2021
			Internal
			73**IC Listening Session: Tribal Stakeholders and the Environmental Review Process**
			USDA/Tribal
			06/29/2021
			Internal/External
			26**RCDG RFI Listening Session**
			Rural Business Cooperative Services
			09/16/2021
			Internal/External
			110**Farm Labor Housing Technical Assistance Listening Session # 1**
			Innovation Center, Multifamily Housing
			11/3/2021
			External
			46**Farm Labor Housing Technical Assistance Listening Sessions # 2**
			Innovation Center, Multifamily Housing
			11/10/2021
			External
			17**Broadband Technical Assistance Listening Session for Rural Communities**
			Rural Utility Service
			02/23/2023
			External
			213**Broadband Technical Assistance Listening Session for Technical Assistance Providers**
			Rural Utility Service
			02/28/2023
			External
			203**USDA Rural Development Announces Stakeholder Listening Sessions on Decoupling as a Preservation Tool for the Multifamily Housing Portfolio**
			Multi Family Housing
			07/19/2023
			External
			282**USDA Rural Development Announces Stakeholder Listening Sessions on Decoupling as a Preservation Tool for the Multifamily Housing Portfolio**
			Multi Family Housing
			07/25/2023
			External
			231**USDA Rural Development Announces Stakeholder Listening Sessions on Decoupling as a Preservation Tool for the Multifamily Housing Portfolio (in person)**
			Multi Family Housing
			
			External
			103**USDA Rural Development Announces Stakeholder Listening Sessions on Decoupling as a Preservation Tool for the Multifamily Housing Portfolio (in person)**
			Multi Family Housing
			
			External
			242**Clean Energy Siting Listening Session Government Permitting and Policy representatives at state, county, and local levels**
			Rural Utility Service
			01/12/2024
			External
			452**Clean Energy Siting Listening Session Agriculture Producers**
			Rural Utility Service
			01/16/2023
			External
			406**Clean Energy Siting Listening Session Public**
			Rural Utility Service
			01/16/2024
			External
			421**Clean Energy Siting Listening Session**
			Rural Utility Service
			01/17/2024
			External
			388**Clean Energy Siting Listening Session Rural Electric Coops and Clean Energy Developers**
			Rural Utility Service
			01/31/2024
			External
			388**CF Listening Session Internal Program Directors**
			Rural Utility Service
			10/23/2023
			Internal
			56**CF Listening Session National Office**
			Rural Utility Service
			11/17/2023
			Internal
			28**CF Listening Sessions Internal Program Directors**
			Rural Utility Service
			10/20/2023
			Internal
			50**CF Public Listening Session**
			Rural Utility Service
			10/10/2023
			External
			9**CF Listening Session Public #2**
			Rural Utility Service
			11/07/2023
			External
			625**CF Listening Session State Directors**
			Rural Utility Service
			11/14/2023
			Internal
			30**RBCS REAP IRA**
			Rural Business Cooperative Services
			12/21/2022
			External
			850**RBCS REAP IRA**
			Rural Business Cooperative Services
			01/09/2023
			External
			713**USDA Rural Development, RUS IRA Roundtable aimed at Electric Generation entities in RUS Region 1**
			Rural Utility Service
			01/17/2023
			External
			102**USDA Rural Development, RUS IRA Roundtable aimed at Environmental Stakeholders**
			Rural Utility Service
			01/19/2023
			External
			74**USDA Rural Development, RUS IRA Roundtable aimed at Labor Stakeholders**
			Rural Utility Service
			01/19/2023
			External
			50**USDA Rural Development, RUS IRA Roundtable aimed at Clean Energy Stakeholders**
			Rural Utility Service
			01/19/2023
			External
			91**USDA Rural Development, RUS IRA Roundtable aimed at Electrical Generation & Transmission entities in RUS Region 2**
			Rural Utility Service
			01/20/2023
			External
			105**USDA Rural Development, RUS IRA Roundtable aimed at Distribution Cooperatives in RUS Region 1**
			Rural Utility Service
			01/20/2023
			External
			126**USDA Rural Development RUS IRA Roundtable aimed at Electrical Generation & Transmission entities in RUS Region 3**
			Rural Utility Service
			01/23/2023
			External
			109**USDA Rural Development RUS IRA Roundtable aimed at Engineers**
			Rural Utility Service
			01/23/2023
			External
			43**USDA Rural Development, RUS IRA Roundtable aimed at promoting renewable energy development in tribal communities through Tribes, Tribal Utilities and Tribal Entities**
			Rural Utility Service
			01/24/2023
			External
			92**USDA Rural Development RUS IRA Roundtable aimed at Distribution Cooperatives in RUS Region 2**
			Rural Utility Service
			01/24/2023
			External
			165**USDA Rural Development, RUS IRA Roundtable aimed at Distribution Cooperatives in RUS Regions 3**
			Rural Utility Service
			01/26/2023
			External
			163
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                            Rural Development
                            U.S. Department of Agriculture

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