Postal Regulatory Postal Regulatory Commission

901 New York Avenue, NW

Phone: 202-789-6829

Fax: 202-789-6891

Commission Suite 200

Washington, DC 20268-0001

www.prc.gov

Contact: Gail Adams

gail.adams@prc.gov

Press Release

June 30, 2023

PRC Analyzes USPS FY 2022 Performance Report and 

FY 2023 Performance Plan

Washington, DC – Today, the Postal Regulatory Commission issued its analysis of the 

United States Postal Service Fiscal Year (FY) 2022 Annual Performance Report and FY 2023 

Performance Plan. Each year, the Commission reviews the Postal Service’s performance 

goals, makes findings as to whether it has met those goals, and offers recommendations 

regarding the protection or promotion of public policy objectives in Title 39 of the United 

States Code. 39 U.S.C. § 3653(d).

Overall, the Commission’s report provides an in-depth analysis and several 

recommendations regarding each of the Postal Service’s four performance goals 1) HighQuality Service, 2) Excellent Customer Experiences, 3) Safe Workplace and Engaged 

Workforce, and 4) Financial Health. Principally, the Commission finds that:

• The Postal Service partially met the High-Quality Service performance goal because 

it met seven of the eight targets for the High-Quality Service performance indicators.

In FY 2022, the Postal Service failed to meet its target for Single-Piece First-Class 

Mail, 3-5-Day.

• The Postal Service partially met the Excellent Customer Experience performance 

goal because it exceeded targets for three performance indicators (Business Service 

Network, Customer Care Center, and usps.com) but missed targets for five other 

performance indicators.

• The Postal Service partially met the Safe Workplace and Engaged Workforce 

performance goal because it exceeded the FY 2022 Total Accident Rate target but 

missed the FY 2022 Grand Mean Engagement Score target.
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• The Postal Service met the Financial Health performance goal because the FY 2022 

Controllable Income (Loss) result was better than the target.

Further, the Commission finds the FY 2022 Performance Report partially complies with 39 

U.S.C. § 2804. Specifically, the Excellent Customer Experience performance goal does not 

comply with § 2804(c), because the Customer Care Center performance indicator results 

are not comparable from FY 2019 through FY 2022, and the Postal Service did not provide 

the required explanations. Additionally, the FY Performance 2023 Plan complies with 39 

U.S.C. § 2803.

The full report is available on the Commission’s website at www.prc.gov.

The Postal Regulatory Commission is an independent federal agency that provides regulatory oversight over the Postal Service to ensure the 

transparency and accountability of the Postal Service and foster a vital and efficient universal mail system. The Commission is comprised of five 

Presidentially-appointed and Senate-confirmed Commissioners, each serving terms of six years. The President designates the Chairman. In 

addition to Chairman Michael Kubayanda, the other commissioners are Vice Chairman Mark Acton and Commissioners Ann Fisher, Ashley 

Poling, and Robert Taub. Follow the PRC on Twitter: @PostalRegulator and LinkedIn.