Exhibit 10.1


 


Amendment
Number Eleven


 


To
Application Services Agreement


 


May 22,
2008


 





















 


AMENDMENT NUMBER ELEVEN


 


TO APPLICATION SERVICES AGREEMENT


 


This Amendment Number Eleven (“Amendment”),
effective as of May 22, 2008 (the “Effective Date”), is between Hawaiian
Telcom Communications, Inc. (“Hawaiian Telcom”) and Accenture LLP (“Accenture”).
Accenture and Hawaiian Telcom may be referred to in this Amendment individually
as “Party” and together as “Parties.”


 


The Parties
entered into that certain Application Services Agreement, effective as of February 5,
2007 (the “Agreement”), which the Parties now desire to amend.


 


The Parties agree to modify and amend the
Agreement, as follows:


 


1.               Amendment to ARTICLE II: Section 2.1,
Agreement Term, is modified to read, in its entirety, as follows:


 


“The term of this Agreement shall commence on the
Effective Date and end August 31, 2008, unless earlier terminated in
accordance with the terms of this Agreement (the “Term”).  The term of each of the initial Statements of
Work is set forth in the respective Statement of Work.  Any additional Statement of Work shall
specify its term.  If any Statement of
Work has a stated term which extends beyond the Term, the Term shall continue
until the expiration of any such Statement of Work for the purpose of
completing such Statement of Work, provided that it will not extend the term of
any other Statement of Work.”


 


2.               Amendment to SOW Term:  The
term for the Services and Statements of Work are also deemed amended and
extended to August 31, 2008 for all Exhibits other than Exhibit B-1
(Recovery Services Statement of Work), including the following Exhibits, as
revised in writing by the Parties from time to time:


 


(i)                                     Exhibit B-2, Enhancement Services SOW, provided that any variable resource Change
Orders shall expire according to the original date in the Change Order unless
otherwise extended in writing.


 


(ii)                                  Exhibit B-3, Application Management Services SOW


 


(iii)                               Exhibit B-4, Cross-Functional Services SOW


 


(iv)                              Exhibit B-5, Termination Assistance Services


 


(v)                                 Exhibit B-6, Billing Fallout Queue Management SOW


 


(vi)                              Exhibit B-7, Infrastructure Management Services SOW


 


3.               Charges.  Schedule A indicates the
charges applicable during the new extension period.


 


4.               Termination Assistance Services.  For the avoidance of doubt, Accenture
acknowledges that it has received timely written notice from Hawaiian Telcom of
its election to receive Termination Assistance Services, and that Hawaiian
Telcom is not required to issue further notice of such election as a result of
the revised Term pursuant to this Amendment.


 


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5.               Defined Terms: Any terms not
defined in this Amendment will have the same meaning as in the Agreement.


 


6.               Effect of Amendment:  Unless otherwise amended herein, all terms and
conditions of the Agreement, as previously amended, remain unmodified and in
full force and effect.


 


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IN WITNESS WHEREOF, this Amendment has been
duly executed by and on behalf of the Parties hereto as of the Effective Date.


 


HAWAIIAN
TELCOM COMMUNICATIONS, INC.


 


	
  By:

  	
  /s/ Kevin J. Nystrom

  	
   

  
	
   

  	
   

  	
   

  
	
  Name:

  	
  Kevin J. Nystrom

  	
   

  
	
   

  	
   

  	
   

  
	
  Title:

  	
  Chief Operating Officer

  	
   

  
	
   

  	
   

  	
   

  
	
  Date:

  	
  May 23, 2008

  	
   

  



 


 


ACCENTURE
LLP


 


	
  By:

  	
  /s/ Ciaran O’Flaherty

  	
   

  
	
   

  	
   

  	
   

  
	
  Name:

  	
  Ciaran O’Flaherty

  	
   

  
	
   

  	
   

  	
   

  
	
  Title:

  	
  Accenture SE

  	
   

  
	
   

  	
   

  	
   

  
	
  Date:

  	
  May 23, 2008

  	
   

  



 


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