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This page has not been translated. Please go to PBGC.gov's Spanish home page for more information available in Spanish.

Esta página no ha sido traducida. Por favor vaya a la página principal del sitio de español de PBGC para ver información disponible en español.

# My PAA Login.gov FAQs

##             What is My PAA?           

My Plan Administration Account (My PAA) is a secure Web-based application that enables pension plan professionals to electronically submit premium filings, payments, and requests to PBGC in accordance with PBGC's regulations. PBGC's mandatory filing requirements apply to all types of filings, including both original and amended filings.

##             What is Login.gov?           

Login.gov is a secure sign in service used by the public to sign in to participating government agencies. Login.gov uses the highest standards of security to keep your information safe by using two-factor authentication, similar to what you are probably used to when logging on to a website to check your banking or credit card information. 

Once you set up a Login.gov account, you will be able to use your Login.gov credentials (i.e., email address and password) to access any agency that partners with Login.gov. This streamlines your process and eliminates the need to remember multiple usernames and passwords.

##             Does Login.gov affect My PAA?          

Yes. On November 21, 2022, PBGC modified My PAA to enable Login.gov as the only login method available to access your My PAA account. This means, you will no longer be able to use your current My PAA login credentials to access your My PAA account.

If you need further step-by-step guidance on how to utilize Login.gov to access your My PAA account please review PBGC's PDF/video demos available here.

##             Why did PBGC transition to Login.gov?          

Executive Order 14028 requires federal agencies to adopt multifactor authentication for public facing websites. Login.gov's two-factor authentication and password requirements for secure validation and verification satisfy this requirement and provide a simple and secure way for you to access My PAA. By using Login.gov, you’ll get an extra layer of security to help protect your plan information.

##             Is Login.gov now the only way to access My PAA?          

Yes, beginning Monday, November 21, 2022, the only way you can now access your My PAA account is to use your Login.gov credentials.

If you need further step-by-step guidance on how to utilize Login.gov to access your My PAA account please review PBGC's PDF/video demos available here.

##             What about my existing My PAA credentials?          

Once you transition to Login.gov for My PAA purposes, your current My PAA username and password will no longer serve any purpose. All you will need to remember are your Login.gov credentials. Once you log in to My PAA using Login.gov, you will be automatically directed to your My PAA account, which will remain unchanged. You will still be able to access all plans and roles to which you are currently associated. 

##             Where can I get help with Login.gov?          

Although Login.gov is operated by GSA, once you have created your Login.gov account, PBGC might be able to answer basic questions. If you can't find what you need on the Login.gov website, email our Premium Customer Service Center at premiums@pbgc.gov or contact us via any of the other methods listed on PBGC's Contact Us webpage.

If you need assistance accessing your Login.gov account, experience problems while creating a Login.gov account, or would like to learn more about Login.gov please feel free to browse the help topics prepared by the Login.gov team. You can also submit a question to the Federal Login.gov team by submitting a  Contact Us Form.

##             Can I share a Login.gov account with another person?          

Although there is no way for PBGC (or any other government agency) to stop someone from sharing their Login.gov account with another person, doing so is highly discouraged. In addition, it would be extremely challenging for someone else to use your Login.gov credentials because of the second factor authentication process (e.g., being required to enter a code that’s sent via text to your mobile phone).

##             Can I use the email address currently associated with My PAA account for my Login.gov account?          

Yes! PBGC recommends that you use the same email address when you set up your Login.gov account as doing so will provide the smoothest transition. That is because PBGC will need to link your new Login.gov credentials with your existing My PAA account so that you will be able to access all plans and roles to which you are currently associated.

If you choose to use another email address for your Login.gov account, you will need to complete one extra step (one time) to link your new Login.gov credentials with your existing My PAA account. Once you log in to My PAA using your Login.gov credentials you will confirm your current My PAA username, security question and answer (a screen will pop up asking you to do this). With this approach, once you confirm your My PAA username, security question and answer, your account will automatically sync with your new login credentials. You will be automatically directed to your My PAA account, which will remain unchanged. You will still be able to access all plans and roles to which you are currently associated. 

For more step-by-step instructions please view My PAA's How to Link an Existing My PAA Account to an Existing Login.gov Account Where the Email Addresses Differ? Published Answer for more information.

##             If I use different email addresses for my Login.gov account and my My PAA account, where will My PAA-related emails be sent?          

My PAA-related email correspondences from PBGC, such as a confirmation that a filing has been received, will continue to be sent to the email address associated with your My PAA account. Your My PAA email address and your associated Login.gov email address will appear on the Account Settings page of My PAA. You will still be able to change the email address associated with your My PAA account at any time, but the Login.gov email address will be in a read only view. If you ever want to change the email address associated with your Login.gov account, you will need to do that from the Login.gov website.

If you would like to update your My PAA email address to your Login.gov email address please contact the Premiums Customer Service Department by emailing premiums@pbgc.gov or calling 1-800-736-2444. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.

##             Login.gov account allows users to select more than one authentication method. Is that necessary?          

It is not required, but PBGC strongly recommends setting up two methods, just in case you ever need a backup. For example, if, when you set up your Login.gov account, you choose to have a one-time code sent to your mobile phone each time you log in to Login.gov and then lose your mobile phone (or get a new phone number without first updating your Login.gov account), you won’t be able access your Login.gov account, which means you won’t be able to access your My PAA account. If you set up a backup authentication method (e.g., an alternative cell phone #), you can avoid this sort of problem. 

For more details on the available authentication methods please visit the Login.gov website.

##             The Login.gov website indicates that some agencies require users to verify their identity by submitting personal identifiable information (PII), such as state-issued ID and social security number. Does PBGC require this verification to access My PAA?          

No. You do not need to submit any PII to log in and access your My PAA account.

You are required to select at least one authentication method besides your password to ensure difficulty for others to access your account. For more details on the available authentication methods please visit the Login.gov website.

##             If I need to set up a My PAA account for the first time, will I need to set up a Login.gov account first?          

Yes, now that Login.gov has been implemented, you will need to set up an account via Login.gov first before creating your My PAA account. For step-by-step instructions please view My PAA's How to Create a New My PAA Account and a New Login.gov Published Answer for more details.

##             What if I already have a Login.gov account?          

Then you are one step ahead in the game!  

If the email address associated with your Login.gov account is the same as the email address in your My PAA account, all you’ll need to do is click the “Sign in with Login.gov” option from the login popup page. Once you log in to Login.gov you will automatically be redirected to your My PAA account. 

If your Login.gov email address differs from the email address in your My PAA account, you will need to complete one extra step (one time) to link your Login.gov credentials with your existing My PAA account. Once you log in to My PAA using your Login.gov credentials you will confirm your current My PAA username, security question and answer (a screen will pop up asking you to do this). With this approach, once you confirm your My PAA username, security question and answer, your account will automatically sync with your new login credentials. You will be automatically directed to your My PAA account, which will remain unchanged. You will still be able to access all plans and roles to which you are currently associated. 

For more step-by-step instructions please view My PAA's How to Link an Existing My PAA Account to an Existing Login.gov Account Where the Email Addresses Differ? Published Answer for more information.

##             Do I need a Login.gov account to access My PAA trainings and Published Answers?          

No. The access to My PAA Demos and Published Answers will not be changed. You do not need to log in to your My PAA account (using Login.gov) to access these tools.

Please view the How to Log in to My PAA Using Login.gov? Published Answer for step-by-step instructions (via screenshots or videos).

##             Will I need a Login.gov account to submit an electronic premium payment to PBGC?          

The payment options are not changing. More specifically, if you want pay a premium electronically, you may do so within My PAA or outside of My PAA. See PBGC's Premium Filing Payment & Instructions webpage for more information.If your only role in the premium process is to pay the premiums, and you plan to pay premiums:
                                        - Within My PAA, you will need to log in to My PAA, so you will need a Login.gov account.
                                        - Outside of My PAA, you will not need a Login.gov account. See  How to Make a Payment Outside of My PAA  for more information on this option.

##             Will this change affect how I login to PBGC’s e-filing portal for submitting reportable event filings, 4010 filings and certain multiemployer plan information?           

In the future, PBGC’s e-filing portal will be modified so that your Login.gov credentials will also be used to log in to the e-filing portal. We anticipate this will happen in 2023. If you have an e-filing portal account, you will be notified, by email, well in advance of the change.

##             What internet browsers can I use for Login.gov?          

The PBGC recommends using the same browsers that are available to My PAA, as you will be automatically redirected to your My PAA account once you log in using Login.gov.

The supported browsers are: Google Chrome 119.0+, Microsoft Edge 119.0+, Firefox 120.0+ (not Safari)

December 22, 2023