Federal Register / Vol. 79, No. 2 / Friday, January 3, 2014 / Notices 387 

submissions must include the document 

title and docket number. Because paper 

mail in the Washington, DC area and at 

the Bureau is subject to delay, 

commenters are encouraged to submit 

comments electronically. Please note 

the number associated with any 

question to which you are responding at 

the top of each response (you are not 

required to answer all questions to 

receive consideration of your 

comments). In general, all comments 

received will be posted without change 

to http://www.regulations.gov. In 

addition, comments will be available for 

public inspection and copying at 1700 

G Street NW., Washington, DC 20552, 

on official business days between the 

hours of 10 a.m. and 5 p.m. Eastern 

Time. You can make an appointment to 

inspect the documents by telephoning 

202–435–7275. 

All submissions, including 

attachments and other supporting 

materials, will become part of the public 

record and subject to public disclosure. 

Sensitive personal information, such as 

account numbers or Social Security 

numbers, should not be included. 

Submissions will not be edited to 

remove any identifying or contact 

information. 

FOR FURTHER INFORMATION CONTACT: For 

general inquiries, submission process 

questions or any additional information, 

please contact Monica Jackson, Office of 

Executive Secretary, at 202–435–7275. 

Authority: 12 U.S.C. 5511(c). 

SUPPLEMENTARY INFORMATION: Buying a 

home is often a consumer’s single 

largest financial purchase. According to 

the latest numbers from the National 

Association of Realtors, the median 

price of homes purchased in the United 

States is now $207,000. By comparison, 

the median household income is about 

$51,000, according to the Census 

Bureau. It is crucial that consumers 

consider the numbers carefully before 

making this potentially long-term 

commitment, and closing is often their 

last opportunity to do so. 

However, closing can be stressful and 

confusing for consumers. The CFPB 

plans to conduct several initiatives in 

order to test and study various ways in 

which the closing process might be 

improved. This information will help 

inform those initiatives. 

The Bureau encourages comments 

from the public, including: 

• Consumers; 

• Mortgage lenders and loan 

servicers; 

• Housing finance professionals; 

• Brokers and service providers in the 

residential real estate industry; 

• Real estate agents; 

• Housing attorneys; 

• Fair lending, civil rights, and 

consumer and community advocates; 

• Providers of financial and housing 

counseling; 

• Settlement closing agents; and 

• Other interested parties. 

The Bureau is interested in responses 

in the following general areas, as well as 

specific questions below. Please feel free 

to respond to any of the questions 

outlined below. 

Consumers and Closing 

1. What are common problems or 

issues consumers face at closing? What 

parts of the closing process do 

consumers find confusing or 

overwhelming? 

2. Are there specific parts of the 

closing process that borrowers find 

particularly helpful? 

3. What do consumers remember 

about closing as related to the overall 

mortgage/home-buying process? What 

do consumers remember about closing? 

4. How long does the closing process 

usually take? Do borrowers feel that the 

time at the closing table was an 

appropriate amount of time? Is it too 

long? Too short? Just right? 

5. How empowered do consumers 

seem to feel at closing? Did they come 

to closing with questions? Did they 

review the forms beforehand? Did they 

know that they can request their 

documents in advance? Did they 

negotiate? 

6. What, if anything, have you found 

helps consumers understand the terms 

of the loan? 

Errors and Changes at Closing 

7. What are some common errors you 

have seen at closing? How are these 

errors detected, if at all? Tell us about 

errors that were detected after closing. 

8. What changes, diverging from what 

was originally presented at closing, 

often surprise consumers at closing? 

How do consumers react to changes at 

closing? 

Other Parties at Closing 

9. How, if at all, do consumers 

typically seek advice during closing? In 

person? By phone? Online? 

10. Where and to whom do consumers 

turn for advice during closing? Whom 

do they typically trust? 

Closing Documents 

11. What documents do borrowers 

usually remember seeing? What 

documents they remember signing? 

12. What documents do consumers 

find particularly confusing? 

13. What resources do borrowers use 

to define unfamiliar terms of the loan? 

Improving Closing 

14. What, if anything, would you 

change about the closing process to 

make it a better experience for 

consumers? 

15. What questions should consumers 

ask at closing? What are the most 

important pieces of information/

documents for them to review? 

16. What is the single most important 

question a consumer should ask at 

closing? 

17. What is the single most important 

thing a consumer should do before 

coming to the closing table? 

Dated: December 13, 2013. 

Christopher D’Angelo, 

Chief of Staff, Bureau of Consumer Financial 

Protection. 

[FR Doc. 2013–31436 Filed 1–2–14; 8:45 a.m.] 

BILLING CODE 4810–AM–P 

CONSUMER PRODUCT SAFETY 

COMMISSION 

Sunshine Act Meeting 

TIME AND DATE: Wednesday, January 8, 

2014, 10 a.m.–12 p.m. 

PLACE: Hearing Room 420, Bethesda 

Towers, 4330 East West Highway, 

Bethesda, Maryland. 

STATUS: Commission Meeting—Open to 

the Public. 

MATTER TO BE CONSIDERED: Decisional 

Matter: Bedside Sleepers (Section 

104)—Final Rule. 

A live Webcast of the Meeting can be 

viewed at www.cpsc.gov/live. 

For a recorded message containing the 

latest agenda information, call (301) 

504–7948. 

CONTACT PERSON FOR MORE INFORMATION: 

Todd A. Stevenson, Office of the 

Secretary, U.S. Consumer Product 

Safety Commission, 4330 East West 

Highway, Bethesda, MD 20814, (301) 

504–7923. 

Dated: December 31, 2013. 

Todd A. Stevenson, 

Secretary. 

[FR Doc. 2013–31536 Filed 12–31–13; 11:15 am] 

BILLING CODE 6355–01–P 

CORPORATION FOR NATIONAL AND 

COMMUNITY SERVICE 

Proposed Information Collection; 

Comment Request 

AGENCY: Corporation for National and 

Community Service. 

ACTION: Notice. 

SUMMARY: The Corporation for National 

and Community Service (CNCS), as part 

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