THE U.S. NUCLEAR 

REGULATORY COMMISSION’S 

EXTERNAL COMPLAINT 

PROCESSING AND 

INVESTIGATION 

PROCEDURES MANUAL

This manual assists the U.S. Nuclear Regulatory 

Commission (NRC) to ensure uniform complaint processing 

and investigation procedures. This manual also provides 

the public and other interested stakeholders information on 

the NRC’s external civil rights procedural processes.

The NRC’s External Complaint Processing & Investigation Procedures Manual 

Supplementing OCCP’s Management Directive 10.164

Office of Small Business and Civil Rights
AVAILABILITY OF REFERENCE MATERIALS

IN NRC PUBLICATIONS

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NRC’s Library at www.nrc.gov/reading-rm.html. Publicly 

released records include, to name a few, NUREG-series

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laws; NRC regulations; licenses, including technical specifications; or orders, not in NUREG-series publications. The 

views expressed in contractorprepared publications in this 

series are not necessarily those of the NRC.

The NUREG series comprises (1) technical and administrative reports and books prepared by the staff (NUREG–

XXXX) or agency contractors (NUREG/CR–XXXX), (2) 

proceedings of conferences (NUREG/CP–XXXX), (3) reports 

resulting from international agreements (NUREG/IA–XXXX), 

(4) brochures (NUREG/BR–XXXX), and (5) compilations of 

legal decisions and orders of the Commission and Atomic 

and Safety Licensing Boards and of Directors’ decisions 

under Section 2.206 of NRC’s regulations (NUREG–0750).

DISCLAIMER: This report was prepared as an account 

of work sponsored by an agency of the U.S. Government. 

Neither the U.S. Government nor any agency thereof, nor 

any employee, makes any warranty, expressed or implied, 

or assumes any legal liability or responsibility for any third 

party’s use, or the results of such use, of any information, 

apparatus, product, or process disclosed in this publication, 

or represents that its use by such third party would not 

infringe privately owned rights.
THE U.S. NUCLEAR 

REGULATORY COMMISSION’S 

EXTERNAL COMPLAINT 

PROCESSING AND 

INVESTIGATION 

PROCEDURES MANUAL

This manual assists the U.S. Nuclear Regulatory 

Commission (NRC) to ensure uniform complaint processing 

and investigation procedures. This manual also provides 

the public and other interested stakeholders information on 

the NRC’s external civil rights procedural processes.

The NRC’s External Complaint Processing & Investigation Procedures Manual 

Supplementing OCCP’s Management Directive 10.164

Manuscript Completed: December 2015

Date Published: December 2015

Office of Small Business and Civil Rights

NUREG-2185 
Paperwork Reduction Act Statement

This procedures manual contains information collection requirements that are subject to the 

Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.). These information collections were 

approved by the Office of Management and Budget (OMB), Approval Numbers 3150-0053, 

3150-0209, 3150-0043, and 3150-0044.

The burden to the public for these (voluntary/mandatory) information collections is estimated to 

average 1.5 hours per response, including the time for reviewing instructions, searching existing 

data sources, gathering and maintaining the data needed, and completing and reviewing the 

information collection. Send comments regarding this burden estimate or any other aspect 

of these information collections, including suggestions for reducing the burden, to the FOIA, 

Privacy and Information Collections Branch (T-5 F53), U.S. Nuclear Regulatory Commission, 

Washington, DC 20555-0001, or by Internet electronic mail to 

INFOCOLLECTS.RESOURCE@NRC.GOV; and to the Desk Officer, Office of Information and 

Regulatory Affairs, NEOB-10202, (3150-0053, 3150-0209, 3150-0043 and 3150-0044), Office of 

Management and Budget, Washington, DC 20503. 

Public Protection Notification

The NRC may not conduct or sponsor, and a person is not required to respond to, a request for 

information or an information collection requirement unless the requesting document displays a 

currently valid OMB control number.
iii

CONTENTS

1. INTRODUCTION....................................................................................................................1

1.1 Purpose and Applicability..............................................................................................1

1.2 Authorities......................................................................................................................2

1.2(1) General Nondiscrimination Statutes, Regulations, and Guidelines....................2

1.2(2) Race, Color, National Origin, and Disability......................................................3

	 1.2(3) 	Limited English Proficiency ...............................................................................3

1.2(4) Environmental Justice.........................................................................................3

1.2(5) Sex.......................................................................................................................3

1.2(6) Age......................................................................................................................4

1.2(7) Disability.............................................................................................................4

1.2(8) Education and Training.......................................................................................4

1.3 Agency Commitment to Promoting Nondiscrimination in NRC-Conducted and 

Assisted Programs and Activities...................................................................................5

1.4 Agency Commitment to Promoting Nondiscrimination in NRC-Conducted 

Programs and Activities.................................................................................................6

1.5 Goal and Measurable Objectives...................................................................................7

2. COMPLAINT INTAKE PROCESS.......................................................................................9

2.1 Walk-Ins (Civil Rights Specialist/Investigator Assigned to Intake) ..............................9

2.1(1) Roles During the Intake Process.......................................................................10

2.2 Electronic and Mail-in Complaints (Administrative Assistant and Civil Rights

Specialist/Investigator Assigned to Intake)..................................................................10

2.3 Provide Notice to the Respondent................................................................................11

3. DETERMINING JURISDICTION AND IDENTIFYING ISSUES..................................13

3.1 Determining Jurisdiction and Identifying Issues .........................................................13

3.2 Complaints Over Which the NRC Does not Have Jurisdiction...................................13

3.3 Referring the Complaint to Another Agency ...............................................................14

3.3(1) Employment Related Complaints.....................................................................14

3.4 Processing Multiple Jurisdictional Issues....................................................................14

4. EVALUATING A COMPLAINT..........................................................................................15

4.1 Determining What Constitutes a Complaint................................................................15

4.2 Accepting Complaints in Alternative Formats or Languages......................................16

4.3 Receiving and Tracking the Complaint........................................................................17

4.4 Completing a Pre-Investigation ...................................................................................19

4.4(1) Pre-Investigation Requirements for a Section 508 Complaint 

 (10 CFR Section 4 4.503) .................................................................................20

4.4(2) Pre-Investigation Requirements for an EO 13160 Complaint ..........................20

4.4(3) Dismissing Complaints During Pre-Investigation ............................................21

4.4(4) Technical Assistance Provided to the Complainant and Respondent ...............23

4.4(5) Contacting the Complainant for More Information..........................................24
iv

4.4(6) Attorney Representation ...................................................................................24

4.4(7) Complainant Consent/Release Form.................................................................25

4.5 Determining Whether the Complaint is Timely...........................................................25

4.6 Acknowledging the Complaint ....................................................................................26

4.7 Identifying Issues.........................................................................................................27

4.8 Informal Investigation..................................................................................................28

4.9 Completion of the Informal Investigation Process ......................................................28

5. APPROACHES TO RESOLVING A COMPLAINT BEFORE OR 

AFTER AN INVESTIGATION............................................................................................29

5.1 Alternative Dispute Resolution (ADR)........................................................................29

5.2 Advantages and Disadvantages of Using ADR ...........................................................30

5.2(1) External Mediation Process ..............................................................................32

5.2(2) Mediator Roles..................................................................................................32

6. OVERVIEW OF THE INVESTIGATION PROCESS ......................................................35

6.1 Formal Investigation Process.......................................................................................35

6.2 Completion of the Formal Investigation Process.........................................................35

6.3 Contact with Complainant ...........................................................................................35

6.4 Completion/Disposition of Investigation and Findings...............................................36

6.5 Issuance of a Final Agency Decision Under 10 CFR Part 4, Subpart E......................36

6.6 Appeal Process Under 10 CFR Part 4, Subpart E........................................................36

7. NOTIFYING THE COMPLAINANT AND RESPONDENT OF 

THE DECISION TO PROCEED WITH INVESTIGATION OF 

THE COMPLAINT...............................................................................................................39

8. INVESTIGATING A COMPLAINT....................................................................................41

8.1 Roles and Responsibilities...........................................................................................41

8.2 Developing an Investigative Plan ................................................................................41

8.2(1) Case Planning....................................................................................................42

8.2(2) Intentional Discrimination ................................................................................43

8.2(3) Disparate Impact ...............................................................................................43

8.3 Scope of the Investigation............................................................................................44

8.4 Collecting Data ............................................................................................................44

8.4(1) Requesting and Accessing Information ............................................................45

8.4(2) Timeframe for the Respondent’s Response ......................................................46

	 8.4(3) 	Confidentiality...................................................................................................46

8.5 Failure by the Respondent to Provide Access to Information......................................47

8.6 Interviews.....................................................................................................................48

8.6(1) Notice to Interviewees ......................................................................................49

8.6(2) Preparing for and Conducting Interviews.........................................................49

8.6(3) Witness’s Right to Representation ....................................................................50

8.6(4) Interviews with Minors or Legally Incompetent Individuals ...........................50
v

8.6(5) Records of Interviews.......................................................................................51

8.7 On-Site Visits...............................................................................................................51

8.7(1) Notifying the Complainant and Respondent.....................................................52

8.7(2) Analyzing Evidence after the On site Visit.......................................................53

8.8 Preparing an Investigative Report................................................................................54

8.9 Timeframe for Investigating Complaints.....................................................................56

8.10 Reconsideration Rights and Final Agency Decisions..................................................56

9. SETTLEMENT AGREEMENTS AND MONITORING...................................................59

9.1 Developing and Monitoring Settlement Agreements...................................................61

9.1(1) Guidelines for Agreements ...............................................................................59

9.1(2) Monitoring Respondents’ Actions.....................................................................61

9.1(3) Modifying an Agreement ..................................................................................61

9.1(4) Respondent’s Failure to Comply with an Agreement .......................................61

10. TYPES OF CLOSURE LETTERS ......................................................................................63

10.1 Closure Letters Generally ............................................................................................63

10.2 Letter of Resolution .....................................................................................................64

10.3 “No Violation” Letter of Findings ...............................................................................64

10.4 Violation Letter of Findings.........................................................................................64

11. INITIATING ENFORCEMENT ACTION .........................................................................67

11.1 Commencing Enforcement Actions.............................................................................67

11.2 Available Enforcement Options...................................................................................67

11.2(1) Referral to the Department of Justice.............................................................67

11.2(2) Termination of or Refusal to Grant Assistance (Applicable to Recipients) ...68

11.2(3) Other Administrative Actions Related to Recipients......................................69

11.3 When Enforcement Occurs..........................................................................................69

11.4 Letter to the Respondent Regarding Imminent Enforcement ......................................70

11.5 Special Procedures for Shorter Programs....................................................................70

APPENDIX A – COMPLAINT PROCESSING CHECKLIST......................................... A-1

APPENDIX B – NRC SF 782 COMPLAINT FORM ........................................................B-1

APPENDIX C – COMPLAINANT CONSENT/RELEASE FORM..................................C-1

APPENDIX D – NOTICE ABOUT INVESTIGATORY USES OF PERSONAL 

INFORMATION.....................................................................................D-1

APPENDIX E – ACKNOWLEDGMENT OF RECEIPT AND ACCEPTANCE 

 LETTER TO THE COMPLAINANT......................................................E-1

APPENDIX F – FOLLOWUP LETTER AND REQUEST FOR INFORMATION 

 (COMPLAINANT)..................................................................................F-1

APPENDIX G – DISMISSAL LETTER TO COMPLAINANT NO JURISDICTION..... G-1

APPENDIX H – REFERRAL LETTER TO OUTSIDE AGENCY................................... H-1

APPENDIX I – NOTIFICATION OF COMPLAINANT’S RIGHT TO REQUEST A 

 WAIVER OF TIMELINESS REQUIREMENT.......................................I-1
vi

APPENDIX J – NOTIFICATION OF INVESTIGATION LETTER TO 

 COMPLAINANT .....................................................................................J-1

APPENDIX K – NOTIFICATION OF INVESTIGATION LETTER AND REQUEST 

 FOR INFORMATION ............................................................................ K-1

APPENDIX L – SAMPLE FORMAT FOR DRAFTING A REQUEST FOR 

 INFORMATION......................................................................................L-1

APPENDIX M – FAILURE TO PROVIDE DOCUMENTATION LETTER TO 

 RESPONDENT.......................................................................................M-1

APPENDIX N – INVESTIGATIVE PLAN....................................................................... N-1

APPENDIX O – INVESTIGATIVE REPORT FORMAT ................................................. O-1

APPENDIX P – “NO VIOLATION” LETTER OF FINDINGS TO COMPLAINANT....P-1

APPENDIX Q – “NO VIOLATION” LETTER OF FINDINGS TO RESPONDENT...... Q-1

APPENDIX R – “NO VIOLATION” LETTER OF FINDINGS WITH 

 RECOMMENDATION TO RESPONDENT ..........................................R-1

APPENDIX S – VIOLATION LETTER OF FINDINGS TO COMPLAINANT..............S-1

APPENDIX T – VIOLATION LETTER OF FINDINGS TO THE RESPONDENT ........T-1

APPENDIX U – VIOLATION LETTER OF FINDINGS/COMPLIANCE 

 ACHIEVED TO THE RESPONDENT .................................................. U-1

APPENDIX V – LETTER CONFIRMING ON SITE INVESTIGATION.........................V-1

APPENDIX W – CLOSURE LETTER (WITHDRAWAL OF COMPLAINT AND/OR 

 ISSUES RESOLVED) ............................................................................W-1

APPENDIX X – INFORMAL SETTLEMENT AGREEMENT........................................ X-1

APPENDIX Y– NOTICE OF ENTRY OF APPEARANCE AS ATTORNEY OR 

 REPRESENTATIVE................................................................................Y-1

APPENDIX Z – OCCP MEDIATION PROCESS..............................................................Z-1

APPENDIX AA – MEDIATION PROCESS AND REFERRAL FORMS (AGE)............ AA-1

APPENDIX BB – FLOWCHART OF EXTERNAL COMPLAINT PROCESS ...............BB-1

APPENDIX CC – FREEDOM OF INFORMATION ACT (FOIA) OF 1974....................CC-1

APPENDIX DD – LETTER FOR COMPLAINT PROCESS ........................................... DD-1

APPENDIX EE – REQUEST TO PARTICIPATE IN ADR FORM .................................. EE-1

APPENDIX FF – AGREEMENT TO PARTICIPATE IN MEDIATION - NRC................FF-1
1

1. INTRODUCTION

1.1 Purpose and Applicability

The U.S. Nuclear Regulatory Commission (NRC) delegated authority to the Office of Small 

Business and Civil Rights (SBCR) to administer the agency’s civil rights programs. SBCR 

provides leadership, guidance, technical assistance, and support to other NRC offices to ensure 

agencywide compliance with applicable NRC and Federal civil rights regulations. Each NRC 

office is responsible for ensuring nondiscrimination in their respective NRC conducted programs 

and activities.

SBCR’s civil rights activities fall into two broad categories: (1) internal civil rights programs 

affecting NRC employees and applicants for employment, and (2) external civil rights programs 

relating to participants and beneficiaries (eligible and actual) of the various programs and 

activities conducted by the NRC and receiving Federal financial assistance (FFA). This manual 

focuses solely on external civil rights complaint processing and investigation procedures. 

NRC’s external civil rights programs fall under the oversight of the SBCR Outreach and 

Compliance Coordination Program (OCCP), which was established and approved by the 

Commission on April 4, 2007 (see SECY-07-0065, “Outreach and Compliance Coordination 

Program”) to administer the agency’s external civil rights compliance programs.

This manual provides step by step instructions and guidance on processing, investigating 

and resolving external complaints. This manual is reflective of the guidance set forth in the 

Department of Justice’s (DOJ’s) Investigation Procedures Manual and “best practices” learned 

from other Federal, State, and local civil rights/human relations agencies. This manual, 

however, is not intended to offer an exhaustive explanation of external complaint processing, 

investigating, or resolution procedures. For additional guidance, refer to OCCP’s Management 

Directive 10.164 and/or the DOJ Investigation Procedures Manual for the Investigation and 

Resolution of Complaints Alleging Violations of Title VI and Other Nondiscrimination Statutes 

(September 1998 edition or amended version). If DOJ’s guidance differs from this manual, 

consult with the OCCP Manager for further advisement.

In discussing investigative procedures, this manual may cite obligations under Title VI of the 

Civil Rights Act of 1964, which prohibits discrimination based on race, color, national origin, and 

disability in any program or activity receiving FFA. However, this manual’s general complaint 

and investigative guidance should be applied to investigate complaints of discrimination covered 

under other statutes, equal opportunity and fair practice laws, Executive orders (EOs), court 

decisions, and NRC regulations (e.g., Title 10, “Energy,” of the Code of Federal Regulations (10 

CFR) Parts 2 (“Agency Rules of Practice and Procedure”), 4 (“Nondiscrimination in Federally 

Assisted Programs or Activities Receiving Federal Financial Assistance from the Commission”), 

5 (“Nondiscrimination on the Basis of Sex in Education Programs or Activities Receiving Federal 

Financial Assistance”), and 19 (“Notices, Instructions and Reports to Workers: Inspection and 

Investigations”)).

Despite differing program missions, all NRC offices (lead and support) share the same goal: 

to ensure that all civil rights laws, regulations, and EOs for which the NRC is responsible are 

implemented and enforced consistently, correctly, and expeditiously.
2

1.2 Authorities

1.2(1) General Nondiscrimination Statutes, Regulations, and Guidelines

A. 10 CFR Part 4 (the NRC’s implementation of agency regulations related to 

nondiscrimination in federally assisted programs or activities receiving FFA from the 

Commission) (10 CFR 4):

1. Subpart A─ “Regulations Implementing Title VI of the Civil Rights Act of 1964 [as 

amended] and Title IV of the Energy Reorganization Act of 1974 [as amended]” (10 

CFR 4, Subpart A).

2. Subpart B─ “Regulations Implementing Section 504 of the Rehabilitation Act of 

1973, as amended” (10 CFR 4, Subpart B).

3. Subpart C─ “Regulations Implementing the Age Discrimination Act of 1975, as 

amended” (10 CFR 4, Subpart C). 

4. Subpart D─ [Section reserved].

5. Subpart E─ “Enforcement of Nondiscrimination on the Basis of Disability in 

Programs or Activities Conducted by the U.S. Nuclear Regulatory Commission” (10 

CFR 4, Subpart E).

B. 10 CFR Part 5 (the NRC’s implementation of Title IX of the Education Amendments of 

1972) (10 CFR 5).

C. Civil Rights Restoration Act of 1987, Pub. L. No. 100 209.

D. EO 12250, “Leadership and Coordination of Nondiscrimination Laws.”

E. Title 28, “Judicial Administration,” of the Code of Federal Regulations, Part 42, 

“Nondiscrimination; Equal Employment Opportunity; Policies and Procedures” (28 CFR 

42), Subpart F, “Coordination of Enforcement of Non discrimination in Federally Assisted 

Programs.”

F. 28 CFR Part 42, Subpart H, “Procedures for Complaints of Employment Discrimination 

Filed Against Recipients of Federal Financial Assistance [with the DOJ].”

G. Title 29, “Labor,” of the Code of Federal Regulations, Part 1691, “Procedures for 

Complaints of Employment Discrimination Filed Against Recipients of Federal Financial 

Assistance [with the Equal Employment Opportunity Commission (EEOC)]” (29 CFR 

1691).
3

1.2(2) Race, Color, National Origin, and Disability

A. Title VI of the Civil Rights Act of 1964, 42 U.S.C. Sections 2000d et seq. (Title VI).

B. 10 CFR Part 4, Subpart A.

C. 28 CFR Part 42, Subpart C, “Nondiscrimination in Federally Assisted ProgramsImplementing Title VI of the Civil Rights Act of 1964.”

D. 28 CFR Section 50.3, “Guidelines for the Enforcement of Title VI, Civil Rights Act of 

1964.”

1.2(3)	 Limited English Proficiency

A. EO 13166, “Improving Access to Services for Persons with Limited English Proficiency 

[(LEP)].”

B. Title VI of the Civil Rights Act of 1964.

C. 10 CFR Part 4, Subpart A.

1.2(4) Environmental Justice

A. EO 12898, “Federal Actions to Address Environmental Justice [(EJ)] in Minority 

Populations and Low Income Populations.”

B. Policy Statement on the Treatment of Environmental Justice Matters in NRC Regulatory 

and Licensing Actions, 69 Federal Register (FR) 52040 (August 24, 2004).

C. 10 CFR Part 4, Subpart A.

1.2(5) Sex

A. 40 U.S.C. Section 476, “Sex discrimination prohibited” (prohibiting sex discrimination in 

any program or activity carried on or receiving Federal Assistance under Title 40 United 

States Code, “Public Buildings, Property, and Works”).

B. Title IV, “Sex Discrimination,” of the Energy Reorganization Act of 1974 (42 U.S.C. 

Sections 5801, 5891) prohibits sex discrimination under any program or activity carried 

on or receiving Federal assistance under any title of this Act (which relates to NRC 

conducted and NRC-assisted programs and activities).

C. 10 CFR Part 4, Subpart A.

D. 10 CFR Part 2.

E. 10 CFR Part 19.
4

F. Title IX of the Education Amendments of 1972 (20 U.S.C. Section 1681 et seq.).

G. 10 CFR Part 5.

1.2(6) Age

A. The Age Discrimination Act of 1975, as amended (42 U.S.C. Section 6101 et seq.).

B. 10 CFR Part 4, Subpart C, “Regulations Implementing the Age Discrimination Act of 

1975, as amended.”

1.2(7) Disability

A. Section 504 of the Rehabilitation Act of 1973, as amended, which prohibits discrimination 

in any program or activity receiving FFA or under any program or activity conducted by 

any Federal executive agency of the U.S. Postal Service.

B. The Americans with Disabilities Act of 1990, as amended (42 U.S.C. Section 12101 et 

seq.).

C. 10 CFR Part 4, Subparts B (“Regulations Implementing Section 504 of the Rehabilitation 

Act of 1973, as Amended”) and E (“Enforcement of Nondiscrimination on the Basis 

of Disability in Programs or Activities Conducted by the U.S. Nuclear Regulatory 

Commission”).

D. 28 CFR Part 41, “Implementation of Executive Order 12250, Nondiscrimination on the 

Basis of Handicap in Federally Assisted Programs” (provides guidelines for determining 

discriminatory practices).

E. 28 CFR Part 37, “Procedures for Coordinating the Investigation of Complaints or 

Charges of Employment Discrimination Based on Disability Subject to the Americans 

with Disabilities Act and Section 504 of the Rehabilitation Act of 1973 [by the DOJ].”

F. 29 CFR Part 1640, “Procedures for Coordinating the Investigation of Complaints or 

Charges of Employment Discrimination Based on Disability Subject to the Americans 

with Disabilities Act and Section 504 of the Rehabilitation Act of 1973 [by the EEOC].”

G. GSA Federal Management rule, which incorporates by reference the Architectural 

Barriers Act Accessibility Standard guidelines and is found at 41 CFR Section 102-76.

1.2(8) Education and Training

EO 13160, “Nondiscrimination on the Basis of Race, Sex, Color, National Origin, Disability, 

Religion, Age, Sexual Orientation, and Status as a Parent in Federally Conducted Education 

and Training Programs” (EO 13160).
5

1.3 Agency Commitment to Promoting Nondiscrimination in NRC-Conducted and 

Assisted Programs and Activities

A. The NRC is committed to ensuring that NRC FFA recipients do not discriminate against 

participants or beneficiaries (eligible or actual) in their programs and activities based on 

their protected classification such as race, color, national origin, age, sex, or disability.

B. NRC FFA recipients include state and local governments, institutions of higher 

education, and nongovernmental organizations, among others.

C. NRC employees and members of the public who become aware of discrimination in NRC 

conducted or NRC-assisted programs or activities should immediately contact the OCCP

Manager to ensure that the agency promptly addresses the alleged act(s).

D. Nondiscrimination laws and EOs identified in Section 1 that are applicable to NRC 

recipients include:

1. Title VI of the Civil Rights Act of 1964, which prohibits race, color, national origin, or 

disability discrimination in programs and activities receiving FFA.

2. Title IV of the Energy Reorganization Act, which states, “No person shall on the 

ground of sex be excluded from participation in, be denied a license under, be denied 

the benefits of, or be subjected to discrimination under any program or activity... 

receiving Federal assistance under any title of this Act.”

3. Section 504 of the Rehabilitation Act, which prohibits disability discrimination in 

programs and activities receiving FFA.

4. Title II of the Americans with Disabilities Act, which prohibits disability discrimination 

in State and local government services.

5. Title III of the Americans with Disabilities Act, which prohibits disability discrimination 

in public accommodations (i.e., private entities that own, operate, lease, or lease to 

places of public accommodation). 

6. The Age Discrimination Act of 1975, which prohibits age discrimination in programs 

and activities receiving FFA.

7. EO 12898, which promotes environmental justice in Federal actions (as described 

in “Policy Statement on the Treatment of Environmental Justice Matters in NRC 

Regulatory and Licensing Actions,” 69 FR 52040 (August 24, 2004).

8. EO 13166, which requires FFA recipients to provide LEP individuals meaningful 

access to their programs and activities.
6

1.4 Agency Commitment to Promoting Nondiscrimination in NRC-Conducted Programs 

and Activities

A. The Commission is committed to ensuring that NRC conducted programs and activities 

do not discriminate against members of the public, participants, or beneficiaries (eligible 

or actual) based on their protected classification such as race, color, national origin, age, 

sex, or disability. The NRC is obligated to enforce those Federal and NRC regulations 

and EOs which extend protections to NRC employees and members of the public. For 

example:

1. Title IV of the Energy Reorganization Act states, “No person shall on the ground 

of sex be excluded from participation in, be denied a license under, be denied the 

benefits of, or be subjected to discrimination under any program or activity carried 

on or receiving Federal assistance under any title of this Act. This provision will be 

enforced through agency provisions and rules similar to those already established, 

with respect to racial and other discrimination, under Title VI of the Civil Rights Act 

of 1964. However, this remedy is not exclusive and will not prejudice or cut off any 

other legal remedies available to a discriminatee.”

2. Section 504 of the Rehabilitation Act, as amended, prohibits discrimination in any 

program or activity receiving FFA, or under any program or activity conducted by any 

Federal executive agency of the U.S. Postal Service.

3. Section 508 of the Rehabilitation Act, as amended, requires that Federal agencies’ 

electronic and information technology (EIT) is accessible to people with disabilities.

4. EO 13160 prohibits discrimination on the basis of race, sex, color, national origin, 

disability, religion, age, sexual orientation, and status as a parent in federally 

conducted education and training programs.

B. EO 13160 provides that federally conducted “education and training programs and 

activities” include, but are not limited to:

1. Formal schools

2. Academic programs

3. Occupational training

4. Student internships, scholarships, and fellowships

5. Training for industry members

6. Summer enrichment camps

7. Teacher training programs

8. Extracurricular activities
7

C. EO 13160 applies to education and training programs or activities that are conducted 

or administered by the NRC or are operated in facilities owned or controlled by the 

NRC. After obtaining approval from the NRC Office of General Counsel (OGC), 

questions about whether a program or activity is covered by this EO should be referred 

to the Federal Coordination and Compliance Section of DOJ. Examples of some NRC 

conducted programs and activities that fall under EO 13160 include the following:

1. Orientation and on the job instruction provided to State and local officials at NRC 

offices and facilities, as well as training courses in fundamentals of radiation and 

radiation protection for State and local government employees under the State 

Agreements Program.

2. Occupational training courses and programs, executive and leadership development 

training programs, the take your children to work program, and student work study 

activities sponsored by the NRC Office of the Chief Human Capital Officer (OCHCO).

3. Workshops, symposiums, training, and programs to assist scientific professionals, 

educational institutions, or other groups sponsored or co sponsored by NRC offices.

4. Internships, scholarships, and fellowships through the NRC’s education investment 

programs conducted by OCHCO or SBCR or through other NRC conducted 

programs and activities.

D. EO 13166 requires Federal agencies to provide LEP individuals meaningful access to 

their services, programs, and activities and to ensure that their FFA recipients comply 

with Title VI requirements.

E. NRC employees and members of the public who become aware of discrimination in NRC 

conducted or FFA programs or activities should immediately contact the OCCP Manager 

to ensure that the agency promptly addresses the alleged act(s).

1.5 Goal and Measurable Objectives

A. The NRC’s goal is to achieve equal opportunity in NRC conducted and NRC-assisted 

programs and activities.

B. SBCR achieves the above goal by accomplishing, at a minimum, the following 

measurable objectives:

1. Ensuring that NRC conducted and NRC-assisted programs and activities or other 

benefits are provided without regard to race, color, national origin, sex, age, religion, 

or disability.

2. Promoting the full and fair participation of minority, low income, LEP, disabled, and 

other protected populations in NRC regulatory processes.

3. Preventing denial, reduction, or delay in benefits related to NRC programs and 

activities affecting minority, low income, LEP, disabled, and other protected 

populations.
8

4. Providing individuals who are LEP and individuals who are disabled with equal and 

meaningful access to NRC programs and activities by providing language services 

and assistance at no cost.

5. Identifying and addressing, as appropriate, disproportionately high and adverse 

human health and environmental impacts (including social and economic effects) of 

programs and activities on minority, low income, LEP, disabled, and other protected 

populations.
9

2. COMPLAINT INTAKE PROCESS

2.1 Walk-Ins (Civil Rights Specialist/Investigator Assigned to Intake)

A. Explains the roles of the NRC, SBCR, and OCCP, as well as discrimination laws and 

actionable categories.

B. Determines whether or not the complainant identifies himself or herself as a member 

of a protected classification and determines whether the complaint alleges that the 

complainant was discriminated against by the respondent or recipient on the basis of his 

or her membership in the protected classification identified in the complaint. 

C. Gathers information related to the complaint, including, but not limited to:

1. Background Information and Specifics of the Allegation(s). Ascertain time, location, 

person taking the action, witnesses, and what witnesses can attest to; copy 

documents in complainant’s possession at the time of filing; request identifiable 

pertinent information, etc.

2. Additional Information Sheet. Have complainant complete an additional information 

sheet and initial it.

3. Information on the Complaint Process and Investigative Procedures. Inform 

complainant of the complaint process and investigative procedure, noting burdens of 

proof necessary to prove discriminatory conduct.

4. Available and Desired Remedies. Explain the remedies available through NRC and 

Federal regulations and ascertain the remedies desired by the complainant; have the 

complainant list any expenses and submit documents of support within 30 calendar 

days, unless impractical to do so.

5. Alternate Dispute Resolution (ADR)/Mediation. Inform complainant of the option for 

mediation and continuing efforts to resolve the complaint during the investigative 

process. When both the complainant and respondent agree to mediation, begin 

mediation attempts for a period not to exceed 45 calendar days for complaints that 

do not identify age as a basis or 60 calendar days for age based complaints (10 

CFR Part 4 Sections (a) through (f). If the NRC accepts the complaint, it should 

only refer the matter to ADR if both parties agree and are aware that they may 

withdraw from the process at any time. Any timeframes should be tolled during 

ADR. Even when a complaint is in ADR, SBCR/OCCP is charged with ensuring the 

adequate enforcement of Federal civil rights laws. Title VI coordination regulations 

provide that, absent “good cause,” an agency “should investigate complaints having 

apparent merit” (28 CFR 42.408). NRC regulations implementing these coordination 

regulations also describe the complaint process, how the NRC will conduct an 

investigation, and the attempt to resolve matters voluntarily. A convener should 

be used to explain the mediation process to both parties and provide additional 

assistance before mediation to individuals.
10

6. Investigation Process. Inform the complainant that should mediation attempts fail, 

the complaint will automatically be referred to a Civil Rights Specialist/Investigator for 

investigation; explain the processes and procedures outlined in the manual.

7. Automated Processing of the Complaint Form. Systematically process the complaint 

form and related documents in accordance with internal directives and Federal 

mandates and oversight agencies’ guidelines (e.g., EO 13160).

8. Completeness of the Complaint Form. Check the complaint form for completeness 

and accuracy before either seeking the OCCP Manager’s approval to upload the 

document or obtaining the complainant’s signature.

2.1(1) Roles During the Intake Process

A. Walk-Ins (Administrative Assistant):

1. Registers the individual(s) through the NRC’s security and parking systems.

2. Greets the individual(s) arriving at the office and inquires about the nature of their 

visit; if the individual(s) indicate that they wish to file an OCCP related complaint of 

discrimination, has the individual(s) sign the OCCP log sheet.

3. Informs the intake personnel of need for assistance.

4. Sets up and maintains the electronic and manual complaint case filing system 

(including the case number and file).

5. Provides administrative support to intake personnel (including scheduling 

appointments).

6. Initials, date stamps, and routes mail in complaints to the OCCP Manager.

2.2 Electronic and Mail-in Complaints (Administrative Assistant and Civil Rights 

Specialist/Investigator Assigned to Intake)

A. Follow the applicable steps outlined in the above walk-in procedures (Administrative 

Support). Complaints that are mailed in are handled in the same way as walk-ins. 

A complaint received by mail goes to a Civil Rights Specialist and gets analyzed. 

Document the date and time of the complaint.

B. Once the requirements under Section A are met, the Civil Rights Specialist should, at a 

minimum:

1. Analyze the Complaint. Review the complaint and determine whether it is a 

complete complaint based on NRC and Federal regulations and guidance provided 

below in Chapter 4, “Evaluating a Complaint,” Section 4.4(1), “Pre-Investigation 

Requirements for a Section 508 Complaint (10 CFR Section 4.4.503).
11

2. Establish Communication with Complainant. Contact the complainant and/or 

the complainant’s representative by phone or through written communications to 

ascertain the information needed to perfect the complaint (complete complaint) and 

gather general or pertinent additional information.

3. Make Needed Simple Changes. If changes to the complaint form can easily be 

made to perfect the complaint, make the necessary changes and initial and date 

the complaint form; confirm either by phone or in writing to the complainant that the 

changes were made. Make a note to the file of changes the Civil Rights Specialist 

makes to the complaint. Have the complainant initial and date changes to the 

complaint, or provide a supplemental complaint. 

2.3 Provide Notice to the Respondent

A. Provide Notice to the Respondent. Notify the respondent of the complaint during the 

intake process, and at a minimum:

1. Explain the function of the SBCR/OCCP.

2. Explain the allegation(s) made in the complaint.

3. Inform the respondent that he or she will receive a written notice of the complaint and 

a request for additional information.

4. Obtain the name(s) of those individuals delegated or authorized to field inquiries, 

participate in mediating the dispute, participate in a fact-finding conference, have the 

power to agree to reach resolutions, can set up an onsite investigation, etc.

B. Provide Written Notice to the Respondent:

1. Provide a synopsis of the complaint, a request for information, and a copy of the 

Procedures Manual (or excerpts) where appropriate.

2. Request a response to the request for information within 30 calendar days.

3. Forward the case file to the OCCP Manager once the file is ready for assignment, 

mediation, or investigation.

13

3. DETERMINING JURISDICTION AND IDENTIFYING ISSUES 

3.1 Determining Jurisdiction and Identifying Issues

A. The agency will accept and investigate all complete complaints for which it has 

jurisdiction over both (1) the organization or agency alleged to have discriminated, and 

(2) the subject matter of the issues the complaint addresses.

B. The OCCP Manager or designee will review complaints to determine whether the NRC 

has jurisdiction to investigate a complaint filed under the OCCP. The complaint must 

meet the following basic criteria:

1. It alleges discrimination on a basis (of protected status, e.g., race, sex, age, or 

disability) prohibited by one of the applicable Federal and agency civil rights statutes 

that SBCR is responsible for enforcing.

2. It alleges discrimination against a provider of an NRC-conducted or assisted program 

or activity, which is prohibited by applicable Federal civil rights laws, regulations, 

EOs, mandates, and directives over which SBCR has oversight authority and/or 

enforcement responsibilities. 

3. The subject matter (e.g., issues) addressed by the complaint must be covered by 

one or more of the statutes that the NRC is responsible for enforcing.

4. It is filed in a timely manner, unless the timeliness requirement is waived.

C. If the complaint meets all four of the above-cited criteria and is not affected by 

any regulatory exemptions or exceptions, the NRC most likely has jurisdiction to 

investigate the complaint. In instances where additional information is needed, the 

Civil Rights Specialist will contact the complainant by phone and in writing. Failure 

of the complainant to provide the requested information in 30 days may result in the 

administrative closure of the complaint or a delay in complaint resolution.

D. Determining jurisdiction can only be done after information related to the complaint is 

gathered. Given the legal nature of jurisdictional questions, OGC concurrence must be 

obtained.

3.2 Complaints Over Which the NRC Does Not Have Jurisdiction

A. If OCCP receives a complaint over which the NRC does not have jurisdiction, the 

complainant or the complainant’s representative will be promptly notified in writing and 

reasonable efforts made to refer the case to the appropriate government entity. See 

Section D. below and Section 4.6.B.

B. If jurisdiction is found not to exist in SBCR, but does exist in another NRC office, the 

complaint will be forwarded to the appropriate office for resolution. 

C. If jurisdiction is found not to exist in SBCR or in another NRC office, a good faith effort 

will be made to refer the complaint to the appropriate government entity for further 

action, or ultimately to DOJ for further processing.
14

D. If a complaint is not filed against an entity subject to the NRC’s jurisdiction or does 

not state a claim under the statutes identified earlier, the NRC will not investigate 

the allegations. In such instances, the OCCP Manager, in coordination with OGC, is 

required to return the complaint to the complainant or his or her representative and state 

the reason(s) why it is outside the agency’s jurisdiction.

3.3 Referring the Complaint to Another Agency

A. If it becomes clear that the NRC lacks jurisdiction over a complaint, the Civil Rights 

Specialist should make a good faith effort to refer the complaint to the appropriate 

agency. A referral letter should be sent to the agency along with the complaint materials 

(see the agency referral letter in Tab 8). 

B. A dismissal letter should be sent to the complainant or the complainant’s legal 

representative and respondent advising them that the complaint has been referred to 

another governmental agency and that the NRC has administratively closed the case file 

(see the dismissal letter in Tab 7). Include a copy of the referral letter.

3.3(1) Employment Related Complaints 

A. The DOJ and the EEOC have established procedures for how agencies are to jointly 

handle employment related complaints, as well as required correspondence to the 

complainant. For the DOJ’s procedures, see 28 CFR Part 37 and Subpart H of 28 CFR 

Part 42; for the EEOC, see 29 CFR Parts 1630, 1640 and 29 CFR 1691.

B. SBCR/OCCP, in consultation with OGC, should follow the above procedures and consult 

DOJ’s Title VI Legal Manual (January 11, 2001) or a more recently amended version of 

that publication for further clarification.

C. The Rehabilitation Act was amended in 1990 to require the use of the EEOC procedures 

and standards at 29 CFR Part 1630 for all disability-related employment complaints.

3.4 Processing Multiple Jurisdictional Issues 

A. When appropriate, SBCR/OCCP will refer the complaint to another NRC office or 

Federal agency for processing.

B. OCCP should coordinate meetings with OGC and other Federal agencies to resolve 

multiple jurisdictional issues and help determine which agency should act as the lead 

to process the complaint. If the agencies are unable to arrive at a consensus after 

consultation with OGC, OCCP will seek guidance from the Federal Coordination and 

Compliance Section of DOJ.

C. To facilitate the referral process between agencies, NRC will post on its Web site a list of 

its major recurring recipients.
15

4. EVALUATING A COMPLAINT

4.1 Determining What Constitutes a Complaint

A. Any person (members of the public or employees) who believes that he or she or any 

specific class of persons has been subjected to discrimination or retaliation by either an 

NRC conducted or NRC-assisted program or activity on the basis of any of the protected 

characteristics listed under Sections 1.2 or 1.3 (e.g., race, color, national origin, sex, 

age, religion, or disability) may file a complaint with one of the following:

1. The NRC office where the discrimination is believed to have occurred or is occurring, 

which must forward the complaint to OCCP.

2. The NRC FFA recipient establishment where the discrimination is believed to have 

occurred or is occurring, which must forward the complaint to OCCP.

3. The NRC SBCR/OCCP, which administers the agency’s external civil rights 

programs. OCCP contact information is as follows:

Attention: OCCP Program Manager

Outreach and Compliance Coordination Program

Office of Small Business and Civil Rights

U.S. Nuclear Regulatory Commission

11555 Rockville Pike, MS 03-G04

Rockville, MD 20852

Telephone #: (301) 415-7380

TDD #: (301) 415-5244

Fax #: (301) 415-5953

e mail: OCCPProgram.Resource@nrc.gov

B. A complaint is a written or electronic statement concerning an allegation of discrimination 

that contains a request for the receiving office to take action. Complaints must be in 

writing and may be filed by mail or fax, in person, or online electronically (NRC Form 

782) (see Tab 1 in the Appendices) by accessing NRC’s Web site at http://www.nrc.gov. 

The Civil Rights Specialist may provide assistance in certain instances. For example, if 

an individual, because of his or her disability, is unable to submit a complaint online, by 

mail, or fax, staff can assist the individual by scribing his or her complaint by phone or, 

for individuals who communicate by American Sign Language, by videophone. Written 

complaints must be sent to NRC, Attention: SBCR Director, 11555 Rockville Pike, Mail 

Stop O3 G04, Rockville, MD 20852.

C. Some correspondence that NRC receives alleging a violation may not constitute a 

complaint. Immediately upon receiving correspondence containing an allegation, the 

Civil Rights Specialist assigned to Intake will determine whether the correspondence is a 

complaint. Examples of items not considered a complaint include, but are not limited to:

1. Anonymous correspondence,

2. Inquiries seeking advice or information,

3. Courtesy copies of correspondence or complaints filed with other agencies, and

4. Oral allegations (exceptions are made for people with disabilities on request).
16

D. Correspondence that is not a complaint but potentially involves a civil rights issue may 

be recorded in the OCCP External Complaints Tracking System as an inquiry, which will 

be converted to an open complaint if more information is received.

E. Callers wishing to file a complaint will be provided information and assistance needed to 

complete an NRC Form 782 electronic discrimination complaint form. The Complainant 

Consent/Release Form (see the form in Tab 3 of the Appendices) and the “Notice About 

Investigatory Uses of Personal Information” (see the notice in Tab 4) will be available to 

the caller online or electronically. The Civil Rights Specialist will advise the caller that he 

or she is not required to use the NRC Form 782 complaint form to submit the complaint, 

but rather may choose to provide the information it asks for in some other format.

F. The guidelines in this section do not preclude SBCR/OCCP from attempting to informally 

resolve issues raised in instances where a written complaint is not filed. 

G. NRC employees and members of the public who become aware of discrimination in 

NRC conducted or NRC-assisted programs or activities should immediately contact the 

SBCR/OCCP Manager or Civil Rights Specialists to ensure that the agency promptly 

addresses the alleged act(s). 

H. Individuals who need language translation assistance and/or related services to file a 

complaint may contact SBCR/OCCP by mail at 11555 Rockville Pike, Mail Stop O3 G04, 

Rockville, MD 20852, or by e mail at OCCPResources@nrc.gov, or by phone at 301 

415-7380.

4.2 Accepting Complaints in Alternative Formats or Languages

A. NRC accepts complaints in alternative formats. For example:

1. A complaint may be filed on computer disc, on audiotape, or in braille.

2. If a complainant is unable to read or write proficiently, the Civil Rights Specialist may 

need to write out the allegations made over the telephone and send the complaint to 

the complainant for his or her signature.

B. NRC will ensure that LEP individuals can meaningfully access the agency’s programs 

and activities, including its complaint processes, as set forth in EO 13166, “Improving 

Access to Services for Persons with Limited English Proficiency.” Complaints in 

languages other than English will be translated and responded to in the language in 

which they were sent.

C. For both LEP complainants and those with disabilities, a Civil Rights Specialist will 

provide the Complainant Consent/Release Form and other vital documents in alternative 

formats (e.g., in Spanish or an electronic text file). Steps also must be taken to ensure 

that the complainant understands the legal implications of signing any document. Some 

people with disabilities will be unable to sign forms, and in those cases, the Civil Rights 

Specialist should use other means to ensure they understand their rights, such as 
17

through an oral confirmation or by e mail. For LEP complainants, NRC will translate and 

post versions of the Complainant Consent/Release Form and discrimination complaint 

form on the NRC’s Web site.

D. The NRC recognizes that the need to modify practices to serve LEP complainants and 

those with disabilities may extend beyond the complaint intake stage. Throughout the 

complaint resolution process, including ADR, the Civil Rights Specialist should ensure 

that these individuals understand their rights and responsibilities, as well as the status of 

their complaint.

4.3 Receiving and Tracking the Complaint

A. Immediately after it is received, a complaint (or potential complaint) should be date 

stamped and assigned a case number by the administrative assistant assigned to 

OCCP. This step is important because the date on which NRC receives the complaint 

may affect a complainant’s ability to seek redress, even if the complaint is ultimately 

referred to another agency.

B. Once correspondence has been deemed a complaint, the administrative assistant 

should enter the appropriate information into the OCCP External Complaint Tracking 

System and create an investigative case file (using a six section folder) to systematically 

compile and structure all documents, records, and information associated with the case. 

The Administrative support and Investigator should use the following format to set up the 

investigative case file:

1. Section I Contents/Log This section has two types of entries and is attached to the 

inside left of the file folder.

a) Table of Contents. This entry describes each section in the Case File and 

identifies each entry under that section. The Table of Contents is attached as the 

top page of Section I.

b) Case File Log. The purpose of the Case File Log is to record all contacts and 

activities relevant to processing the complaint for which there is no paper trail. 

The log is to be a reference of the actions taken by the Investigator on the case. 

Space should be provided to record the date, summary of actions, and the name 

of the individual annotating the actions. Under “Action,” enter a brief description 

of the activity, including any outcome and future action required.

2. Section II External Correspondence All external correspondence is included under 

this section and is attached immediately opposite Section I on the first page of the 

file folder. Enter external correspondence chronologically (i.e., the most recent first), 

assigning sequential letters of the alphabet (e.g., A, B, C, and D) to identify each 

exhibit, if desired.

3. Section III Determination/Settlement Agreement This section contains copies of 

SBCR’s determination and, where appropriate, a conciliation agreement.
18

4. Section IV Investigator’s Documents This section contains copies of all documents 

generated by and pertinent to the Investigator’s handling of the complaint. Analysis 

made by the Investigator (e.g., statistical tabulations, application of statistical 

techniques to a body of data, etc.) which later become a part of his or her 

investigative report should be included.

5. Section V – Evidence This section contains all documentary evidence relating to 

the case: records, interview statements, etc. Where the respondent or complainant 

submitted a document being used as an exhibit, the letter transmitting the document 

would be filed in Section II, External Correspondence (as referenced in Section 4.3 

above), but the document itself (with a copy of the cover letter) and its accompanying 

Analysis Form would be filed in this section.

6. Section VI Internal Correspondence Exhibits All internal correspondence should be 

included under this section. Enter internal correspondence exhibits chronologically 

so that the most current exhibit is on top, assigning sequential letters of the alphabet 

to identify each exhibit.

C. The above format provides the basis and supporting documentation for the Investigator’s 

Report, and allows a reader of that report to easily verify the facts on which it is based.

D. For multiple complaints, the following guidelines should be applied to determine how 

many case numbers should be assigned:

1. Each named respondent in the complaint should be assigned a separate case 

number.

2. Complaints filed by more than one person that raise substantially identical allegations 

against the same recipient may be consolidated as one complaint and assigned one 

case number.

3. Complaints filed by more than one person against the same respondent should be 

assigned separate case numbers if they contain different allegations.

4. New allegations filed by the same complainant against the same respondent after 

the investigative process has begun should be reviewed on a case by case basis 

to determine whether the allegations should be added to the existing complaint or 

treated as a new complaint.

5. Complaints filed by such entities as advocacy groups, the Protection & Advocacy 

Network, and Independent Living Centers, where there are multiple complainants, 

but one entity handling all complaints should receive one case number.
19

4.4 Completing a Pre-Investigation

A. Once the Civil Rights Specialist concludes that correspondence is a complaint, he or she 

should complete the file with specific information. Determine whether the complaint is 

“complete” in order to proceed with complaint processing and resolution (refer to 10 CFR 

4.42, “Complaints”; 4.332, “Complaints”; 4.503, “Definitions”; and 5.605, “Enforcement 

Procedures”). In order for a complaint to be complete, it must at least:

1. Be in writing.

2. Contain the complainant’s name and address or other information necessary to 

contact the complainant (e.g., if the complaint is filed by e mail, the NRC should 

request the sender’s actual name and address if those are not provided).

3. Identify the respondent (person(s) or agency/organization) alleged to have 

discriminated against the complainant.

4. Describe the action or practice complained of, providing sufficient information to 

understand the facts that led the complainant to believe discrimination occurred and 

when the discrimination took place, including the nature and approximate date(s) of 

the violation(s).

5. Be signed and dated by the complainant or by someone authorized to do so on his or 

her behalf.

B. If not contained in the complaint, the Civil Rights Specialist should gather the following 

information:

1. The identity of the party or parties involved and the date the complainant first had 

knowledge of the alleged violation(s).

2. Information relevant to determine whether the complainant alleges a violation of an 

applicable NRC and/or Federal regulation.

3. The basis for the alleged discrimination, (e.g., race, sex, disability).

4. The person(s) or group (if filed on behalf of classes or third parties) injured by the 

alleged discrimination.

C. To the extent necessary to gather the required information, the Civil Rights Specialist 

may contact the complainant and, if necessary, the complainant’s witnesses.
20

4.4(1) Pre-Investigation Requirements for a Section 508 Complaint (10 CFR Section 4 

4.503)

A. The Civil Rights Specialist should ensure that any complaints implicating Section 508 

contain the following information in the case file:

1. The information listed under Section 4.4.A. above, items 1 through 5, and Section 

4.4.B., items 1 through 4.

2. The nature and approximate date of the 508 violation. For example, how and why 

access was denied and when (on what date) the alleged discrimination occurred; 

details about the alleged act(s) of discrimination; the name(s) of the individual(s) 

whom are alleged to have discriminated against the complainant, if known; and the 

names of any persons, if known, that the Investigator could contact for additional 

information to support or clarify the complainant’s allegations.

3. If the compliant concerns EIT developed, used, or maintained by NRC, then consider 

whether the complaint also implicates a Section 504 complaint of discrimination 

either under subpart B or subpart E. 

4. Identify or describe the EIT that the complainant believes is not accessible (e.g., if 

the Web site address, location of system or equipment, type of system or equipment, 

and NRC office responsible for the product) and the accessibility standard(s) which 

has not been met, if known.

5. Documents that the complainant has a disability that meets the definition of disability 

found at 42 U.S.C. 12102. 

6. The ADA Amendments Act of 2008 revised the definition of disability applicable to 

both the ADA and Section 504. Until such time as the NRC updates its Section 

504 regulation to reflect the requirements of the ADA Amendments Act of 2008, 

the regulatory language related to definition of disability in the EEOC ADA Title I 

regulation at 29 CFR Part 1630 should be used as a guide.

7. Include any other relevant information.

4.4(2) Pre-Investigation Requirements for an EO 13160 Complaint

A. The Civil Rights Specialist should ensure that any complaint implicating EO 13160 

contain the following:

1. The information listed under Section 4.4.A. above, items 1 through 5, and Section 

4.4.B., items 1 through 4.

2. Describe the alleged discriminatory conduct in sufficient detail to inform the agency 

as to the nature and approximate date of the alleged violation.

3. Determine whether the matter involves an educational or training program or activity, 

as described further in Section 1.4.C.
21

4.4(3) Dismissing CompIaints During Pre-Investigation

A. The NRC generally will not proceed with or continue a complaint investigation and 

attempts at resolution of an allegation under certain circumstances that include, but are 

not limited to, these:

1. The complaint is so weak, insubstantial, or lacking in detail that it is without merit on 

its face or so replete with incoherent or unreadable statements that the complaint as 

a whole cannot be considered to be grounded in fact.

2. There is no statutory basis for the complaint, or the complaint is untimely and SBCR/

OCCP does not waive the time limitation for filing, or the NRC lacks jurisdiction in the 

matter.

3. The complaint is a continuation of a pattern of previously filed complaints involving 

the same or similar allegations against the same respondent or other respondents 

that have been found factually or legally insubstantial by SBCR.

4. The same allegations and issues that are raised in the complaint have been 

addressed in a recently resolved complaint or compliance review.

5. Complaint allegations are foreclosed by previous decisions of the Federal courts, the 

Commission, NRC policy determinations, or a Federal oversight agency (e.g., DOJ 

or the U.S. Department of Health and Human Services (HHS)).

6. Litigation has been filed raising the same allegations with the same basis and 

issue(s) involved in the complaint. In such cases, the complaint should not be held 

in abeyance, but dismissed. A complaint, however, may be refiled within 60 calendar 

days following termination of the court proceeding if there has been no decision on 

the merits or settlement of the complaint allegations. (Dismissal with prejudice by a 

court of competent jurisdiction is considered a decision on the merits.)

7. The same complaint allegations have been filed with another Federal, State, or local 

agency, or through the respondent’s internal grievance procedures, including due 

process proceedings, and the OCCP Manager anticipates that the NRC will provide 

the complainant with a comparable resolution process. The complainant should 

be advised that she or he may refile within 60 calendar days of the completion of 

the other agency’s action (OCCP’s consideration of the complaint will not involve 

a reinvestigation of the case). The OCCP Manager will review whether (a) the 

complaint has been investigated, (b) the resolution of the complaint meets NRC and 

Federal regulatory standards (e.g., all allegations were investigated and appropriate 

legal standards applied), and (c) any remedies secured meet the NRC’s standards. 

Generally, SBCR/OCCP consideration of such a complaint will not be a de novo 

(second) investigation of the facts and the NRC will not conduct a hearing. Instead, 

the OCCP Manager will review the evidence to determine whether it constitutes a 

violation of a statute that the NRC enforces.

8. Credible information obtained at any time indicating that the allegations raised by 

the complaint have been resolved or are moot and have no class wide allegations 
22

or implications. This includes instances in which the respondent has offered the 

complainant full relief and the complainant has refused to accept full relief. In such a 

case, the Civil Rights Specialist or Investigator will attempt to ascertain the apparent 

resolution. If the OCCP Manager determines that there are no current allegations 

appropriate for further complaint resolution, the complaint will be closed.

9. The information received from the complainant does not provide sufficient detail to 

proceed with complaint resolution and the complainant does not cooperate when 

contacted to complete the file with the necessary details. Where appropriate, the 

OCCP Manager may use the information as the basis for targeting future compliance 

reviews or technical assistance activities.

10. The OCCP Manager determines that the OCCP staff’s ability to complete the 

investigation is being substantially impaired because the complainant cannot 

be located after reasonable attempts or refuses to provide the information or 

cooperation necessary for investigation of the complaint. In such instances, the 

OCCP Manager will attempt to contact the complainant or injured party or their 

representative by telephone as soon as possible to discuss the problem. If this 

does not resolve the matter, a letter should be sent to the complainant or injured 

party or representative explaining why their failure to cooperate (possibly including 

their refusal to give permission to disclose their identity) has made it impossible 

to investigate further. The letter should inform the complainant or injured party or 

representative that continuing to refuse to cooperate or failing to provide the required 

information within 30 calendar days of receiving the written notification will result 

in the administrative closure of the case. The administrative assistant should send 

these types of letters by certified mail, return receipt requested.

11. A complaint involving a priority issue, because of its scope, may require a massive 

amount of agency investigative resources. In such instances, the OCCP Manager 

following consultation with the Associate Director, Small Business, Outreach, and 

Compliance Coordination Directorate and/or the SBCR Director may consider 

treating such a complaint as a compliance review, after determining that the case file 

contains the information listed in Section 4.5. The Program Manager should provide 

the complainant with a copy of the resolution documents when the compliance 

review is complete.

12. If the OCCP Manager determines that a compliance review is the most effective 

means of addressing multiple individual complaints against the same respondent, 

the Civil Rights Specialist should discuss the decision with the complainants or their 

representatives, assign a compliance review number, and initiate a review as soon 

as possible. The OCCP Manager may close the individual complaints at that time 

if SBCR/OCCP wants to, but the OCCP Manager must ensure that all appropriate 

individual relief for the complaint(s) is included. Any outstanding individual 

allegations that cannot be promptly resolved should be incorporated into the review. 

Throughout the compliance review, the complainant(s) and other aggrieved persons 

should have the opportunity to: provide supplemental evidence about their grievance, 

receive general information about the status of the compliance review, provide ideas 

for individual remedies, provide feedback about individual remedies before they are 

adopted, and be informed of the final results. OCCP also may wish to consult with 
23

community members and other stakeholders before resolving the compliance review. 

OCCP is under no obligation to adopt the remedies suggested by the complainant(s), 

aggrieved person(s), community members, or other stake holders. The results of the 

review will be shared with the complainant when it is completed.

13. Complainant decides to withdraw his or her complaint. If the complaint included 

class allegations, the office may close out the entire complaint, pursue resolution 

of the class allegations, or use the information to target future compliance review 

activity.

14. SBCR/OCCP refers a complaint over which the NRC has jurisdiction to another 

Federal agency that also has jurisdiction, but may be better suited to conduct the 

investigation, so long as the other agency agrees to process the complaint. If the 

agencies are unable to agree about which agency should process the complaint, 

SBCR/OCCP should contact the Federal Coordination and Compliance Section of 

DOJ for further assistance.

15. Death of the complainant or injured party makes it impossible to investigate the 

allegations fully, or when the death of the complainant or injured party forecloses 

the possibility of relief because the complaint involved potential relief solely for the 

complainant or injured party.

16. The complainant does not accept a reasonable resolution of the case. 

Reasonableness is determined by SBCR.

B. A dismissal letter should be sent to the complainant whenever a complaint is dismissed 

for the reasons stated above.

4.4(4) Technical Assistance Provided to the Complainant and Respondent

A. The Civil Rights Specialist/Investigator will facilitate the filing of complaints whenever 

possible, including taking the following measures:

1. Accepting a complete complaint for processing, as mentioned in Section 4.4.

2. Permitting a complainant to add information to meet the requirements of a sufficient 

complaint.

3. Notifying the complainant and the respondent of their obligation to participate actively 

in efforts toward speedy resolution of the complaint.

4. Notifying the complainant and the respondent of their rights and obligations under 

the complaint procedure, including the right to have a representative at all stages of 

the complaint procedures.

5. Notifying the complainant and the respondent of their right to contact the NRC for 

information and assistance regarding the complaint resolution process.
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4.4(5) Contacting the Complainant for More Information

A. The Civil Rights Specialist may contact the complainant by telephone or e mail to 

obtain missing information. In instances in which further information is needed in 

writing, especially when the complainant cannot be reached by telephone, the Civil 

Rights Specialist should send the individual an NRC SF 782 electronic complaint form. 

However, the Civil Rights Specialist should always advise the complainant that he 

or she is not required to use the complaint form to submit the complaint or additional 

information, but rather may choose to provide the information it asks for in some other 

format. The cover letter may explain that, without the information requested in the items 

marked with an asterisk, the NRC will be unable to process the complaint.

B. A request for information may be combined with the standard acknowledgment 

letter provided that it can be sent within 15 calendar days of the NRC receiving the 

complaint. (See the Acknowledgment Letter and Request for Information in Tab 5 of the 

Appendices.) Regardless of the method of contact or at what stage in the investigation 

information is requested, the complainant should be informed that the NRC will close 

the case if the information is not provided within 30 calendar days of the receipt of the 

request. The NRC can confirm receipt through certified mail, a FedEx signature, or 

contact with the complainant. The NRC may extend the deadline depending on the 

extent of the information request or other special circumstances. The complainant 

should be notified in writing of any closure. 

C. If the complaint contains sufficient information for at least one allegation, but lacks 

sufficient factual information for other allegations, the Civil Rights Specialist should 

attempt to obtain the missing information, as described above. Allegations lacking 

sufficient factual information that is not supplied within 30 calendar days from the time 

the complainant receives the request will be closed, unless reasonable cause exists 

for the delay. The NRC will initiate complaint processing and resolution only for those 

allegations for which sufficient information has been provided.

D. The Civil Rights Specialist should work with each complainant to ensure receipt of 

sufficient information to evaluate the complaint. People with disabilities and limited 

English proficiency, in particular, may need assistance preparing complaint materials.

4.4(6) Attorney Representation

A. If the complaint is submitted on behalf of a complainant by an attorney, the Civil Rights 

Specialist should call the attorney for additional information or to request permission to 

contact the complainant directly.

B. If it appears that the complainant may be represented by an attorney (especially if the 

complaint states that the matter raised has been or will be filed in court), the Civil Rights 

Specialist should ask the complainant whether he or she is represented by an attorney 

concerning the complaint and document in the complaint file. If so, the Civil Rights 

Specialist should contact the attorney for additional information or for permission to 

contact the complainant directly. The OCCP Manager will notify OGC if a complaint is 

filed and there is legal representation.
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4.4(7) Complainant Consent/Release Form

A. The Civil Rights Specialist must receive a signed Complainant Consent/Release Form 

from the complainant authorizing release of personal information (see the form in Tab 

2). The form is usually sent along with the letter acknowledging receipt of the complaint; 

if the complainant is a walk in, forms should be provided to the complainant during the 

Intake process.

B. A person filing a complaint on behalf of another person is responsible for securing the 

written consent from that individual.

C. When the complainant is a minor (under 18 years of age) or a legally incompetent adult, 

the consent form must be signed by that person’s parent or legal guardian.

D. The Civil Rights Specialist should inform the complainant that the complaint will be 

closed if written consent is not received within 30 calendar days of the date of receipt of 

the request.

E. In responding to requests for information, the NRC complies with provisions of the 

Federal Freedom of Information and Privacy Acts (5 U.S.C. Sections 552 and 552a, 

respectively). Unless the release of the information is prohibited by Federal law, the 

agency may make available to the public any information concerning the complaint. 

Nevertheless, the identity of a complainant shall be kept confidential at their election. A 

complainant’s refusal to release his or her identity, however, may hinder the investigation 

or result in a denial of appropriate administrative due process to other parties. The 

complainant should be advised that failure to authorize the release may impede the 

investigation or result in closure of the complaint.

4.5 Determining Whether the Complaint is Timely

A. Complaints must be filed within 180 calendar days of the last date of the alleged 

discrimination unless the time for filing is extended by SBCR/OCCP (10 CFR 4.42, 

4.332, 4.570(d), and 5.605). The filing date of the complaint is the earlier of (1) the 

postmark of the complaint or (2) the date the complaint is received by any NRC office.

B. If a complaint is not filed within the 180 calendar-day timeframe, SBCR/OCCP should 

notify the complainant of their right to request a waiver (see the waiver letter in Tab 8). 

An SBCR Director, Associate Director, or OCCP Manager may grant an extension under 

any of the following circumstances:

1. Complainant could not reasonably be expected to know the act was discriminatory 

within the 180 calendar-day period and the complaint filed the complaint 180 

calendar days from the time that the person knew or reasonably should have known 

that they were subjected to conduct that violated Federal law.

2. Complainant was unable to file a complaint because they suffered incapacitating 

illness or other incapacitating circumstances during the 180 calendar-day period and 

the complaint was filed within 60 calendar days after the period of incapacitation 

ended.
26

3. Complainant filed a complaint alleging the same discriminatory conduct within the 

180 calendar-day period with another Federal, state, or local civil rights enforcement 

agency and filed a complaint with the NRC within 60 calendar days after the other 

agency had completed its investigation or notified the complainant that it would take 

no further action.

4. Complainant filed, within the 180 calendar-day period, an internal grievance alleging 

the same discriminatory conduct that is the subject of the NRC complaint, and the 

NRC complaint was filed no later than 60 calendar days after the internal grievance 

is concluded.

5. Unique circumstances generated by NRC action have adversely affected the 

complainant.

6. The discriminatory act is of a continuing nature.

C. Some complaints will be referred to the NRC by other agencies. In the event the 

referring agency has possessed the complaint for an inordinately long period of time, 

and the complainant filed his or her complaint with that agency within the 180 calendar 

day timeframe, the NRC will automatically grant an informal extension. In these cases, 

the Civil Rights Specialist does not need to notify the complainant of the extension.

4.6 Acknowledging the Complaint

A. A letter should be sent to the complainant within 30 calendar days of receiving the 

complaint acknowledging that the correspondence has been received, unless it is 

impractical to do so. The acknowledgment letter should state that the complaint will 

be evaluated to determine whether the NRC will investigate the allegations and that 

further communications about the complaint will occur in the future. The following two 

documents should be cited in the letter and included as attachments:

1. Complainant Consent/Release Form (if not already provided by the complainant) 

with instructions that the signed form must be returned within 30 calendar days from 

the date of receipt.

2. Notice about Investigatory Uses of Personal Information, which outlines 

the complainant’s rights and protections during an investigation (see the 

acknowledgment letter in Tab 4).

B. If it is immediately clear from the information provided that the NRC does not have 

jurisdiction over the complaint, the Civil Rights Specialist should attempt to refer 

the complaint to the appropriate agency (see Section 3.2.C. and Section 3.3.A. and 

B. and the agency referral letter in Tab 7). When a referral is not possible (i.e., the 

complainant does not allege a violation of any law), the Civil Rights Specialist may 

close the complaint without a referral. A “dismissal” letter, instead of the standard 

acknowledgment letter described above, should be sent to the complainant within 30 

calendar days of receiving the complaint to inform the complainant that although the 

complaint has been received, the allegations fall outside the NRC’s jurisdiction and, 
27

where applicable, the complaint has been referred to either another NRC office or 

another Federal agency (see the dismissal letter in Tab 6; see also Section 3.3 for more 

information on referring complaints).

4.7 Identifying Issues

A. The Civil Rights Specialist should identify the specific practice or service involved in 

the alleged discrimination, e.g., denial of services or access to a covered program, 

discrimination, and/or harassment by the program’s employees, or unequal services in a 

program. Even if discriminatory intent cannot be ascertained, the Civil Rights Specialist 

should identify the practice, procedure, policy, or service alleged to have a disparate 

effect on one or more members of a certain protected class.

B. The Civil Rights Specialist should look for allegations of discrimination under Section 

504, identified under NRC’s regulations at 10 CFR Part 4, Subparts B and E. 

Prohibited practices include, but are not limited to, the failure to provide a reasonable 

accommodation to a qualified individual with a disability through changes in policies, 

practices, or procedures, or the failure to provide effective communication through 

the provision of an auxiliary aid, or service to allow access to facilities, programs, and 

services by an individual with a disability.

C. In identifying the subject matter, the Civil Rights Specialist should look for allegations of 

one or more of the following occurring because of the complainant’s membership in one 

or more protected classes (e.g., race, sex, or disability):

1. Any difference in the quality, quantity, or manner in which a service or benefit is 

provided. 

2. Segregation in any part of a program or separate treatment in any manner. 

3. Restriction in the enjoyment of any advantages, privileges, or other benefits that are 

provided by the program.

4. Different standards, requirements, or eligibility factors for participation or entry.

5. Disparate treatment in any manner related to receipt of services or benefits.

6. Disparate impact as described in Section 8.2(3).

7. Restriction of the membership of advisory or planning councils that are an integral 

part of the program or activity.

8. Failure to provide information or services in languages other than English where (a) 

a significant number or proportion of potential beneficiaries are of limited English 

speaking ability, (b) the program involves frequent contact with LEP persons, or (c) 

safety concerns exist.

9. Failure to adequately advise person(s) (including LEP individuals) in the eligible 

population of the existence of services or benefits.
28

10. Use of criteria or methods of administration that would defeat or substantially impair 

the accomplishment of program objectives or would more heavily affect members of 

a protected group.

11. Discrimination in any aspect of employment when a primary purpose of NRC 

FFA is to provide employment, or where the employment discrimination results in 

discrimination against beneficiaries, or when an NRC program statute prohibits 

employment discrimination.

12. Failure to provide needed auxiliary aids and services if needed by a person with a 

disability.

13. Failure to comply with specific NRC and/or Federal regulatory requirements.

4.8 Informal Investigation

A. The NRC SBCR/OCCP will investigate complaints that are unresolved after mediation 

or are reopened because of a violation of a mediation agreement. As part of the initial 

investigation, informal fact finding methods may be used, including separate discussions 

with the complainant and respondent to establish the facts and, if possible, settle the 

complaint on terms that are mutually agreeable to the parties. An investigator must act 

with caution during the initial stages of an investigation before asking the complainant 

to speak about his or her allegations in the presence of the recipient, in the hopes that 

he or she “may consider working toward a resolution.” Any possible violations of civil 

rights laws should be articulated by the investigator to the recipient, not the complainant. 

After the filing of the complaint, any resolution should be to the satisfaction of OCCP. 

The OCCP may seek the assistance of any involved State agency. The Civil Rights 

Specialist will put any agreement reached in writing, submit the agreement to the OCCP

Manager for review and SBCR and OGC concurrence, and subsequently have it signed 

by the parties and authorized officials at the NRC. The settlement does not:

1. Affect the operation of any other enforcement effort of the NRC, including compliance 

reviews and investigation of other complaints which may involve the respondent, or

2. Constitute a finding of discrimination against a respondent or an admission of 

discrimination by a respondent.

4.9 Completion of the Informal Investigation Process 

The Informal Investigation Process will conclude a maximum of sixty (60) calendar days 

after the return of an unresolved mediated complaint or of a complaint routed through other 

processes that were not successful.
29

5. APPROACHES TO RESOLVING A COMPLAINT BEFORE OR AFTER AN 

INVESTIGATION

A. The opportunity to resolve a complaint informally should be encouraged throughout 

the complaint process. As early as the initial discussions with the complainant and 

the respondent, the Civil Rights Specialist/Investigator should request information on 

acceptable relief and settlement options. Under Title VI and other nondiscrimination 

laws, a Federal agency must determine that voluntary compliance cannot be achieved 

before taking formal enforcement action.

B. To close a complaint investigation, any of these three primary types of letters (described 

more fully in later sections) can be sent to the respondent and complainant:

1. A “No Violation” Letter of Findings,

2. A Letter of Resolution, or

3. A violation Letter of Findings when there is sufficient evidence to support a finding of 

noncompliance and negotiations with the respondent have failed.

5.1 Alternative Dispute Resolution (ADR)

ADR can consist of anything from the use of a neutral third party or mediator to informally 

resolving a matter without completing a full investigation. Federal agencies are strongly 

encouraged to make use of ADR whenever appropriate. Both the President and the Attorney 

General have encouraged the use of ADR in matters that are the subject of civil litigation. The 

Administrative Dispute Resolution Act of 1966, Pub. L. 104 320, authorizes the use of ADR 

to resolve administrative disputes. Under Title VI regulations, an agency must conduct an 

investigation of all complaints having apparent merit and make a determination that voluntary 

compliance cannot be achieved before taking formal enforcement action.

Consider the following pre finding settlement approaches as alternatives to a full investigation 

when determining how to resolve a complaint:

A. Expedited processing of complaints alleging imminent harm to the complainant or some 

other person protected by statute, generally conducted by telephone. This will frequently 

involve provision of technical assistance to the respondent or a modified mediation 

process between the parties. Once the case is resolved, a letter of resolution is sent to 

the respondent and complainant stating that the appropriate action has been taken and 

the case is closed.

B. Formal offer of settlement negotiations at the point of notification and data request to 

an entity alleged to have violated the law, thereby allowing the respondent to avoid 

the burden of a full investigation. With this approach, your notification/data request 

letter should state that you believe the case may be amenable to ADR and that you are 

willing to enter into settlement negotiations. Ask the respondent to notify you within 10 

calendar days, if it is interested in entering into negotiations. As encouragement to use 

ADR, we suggest that you indicate that response to the entire data request may not be 
30

necessary if the recipient agrees to enter into settlement negotiations. (You will likely 

need the response to some of the questions in order to develop the proposed Settlement 

Agreement.) 

C. Informal process whereby the respondent is contacted by telephone, notified of the 

allegations, and (if appropriate) is provided technical assistance in resolving the 

complaint. The respondent then submits a letter explaining the steps it has taken to 

resolve the problem, or making a written commitment to take corrective action. The 

case is closed based on the completed action or commitment, with a letter of resolution 

notifying the respondent/complainant that the case will be reopened if the action is not 

taken as promised.

D. An informal process similar to that in item C, but in which you discuss the allegations 

and offer to provide the respondent with a draft Settlement Agreement. If the respondent 

agrees, and the Settlement Agreement is subsequently finalized, the case is closed 

based on the signing of the Settlement Agreement.

E. Formal mediation may be considered in a variety of circumstances both before and after 

the issuance of findings. In mediation, the mediator attempts to assist the parties in 

working out a resolution to their dispute that is acceptable to both sides. This does not 

mean that NRC will lose its ability (or its responsibility) to reach an agreement that is 

legally sufficient. Rather, a non partisan third party is assisting the complainant and the 

respondent in reaching a resolution of their “dispute.” A mediator will attempt to develop 

a relationship of trust between the parties that could be important to NRC in its future 

dealings with the parties.

5.2 Advantages and Disadvantages of Using ADR

A. The “aggressive” use of ADR as an approach to processing complaints can result in an 

extensive saving of staff time. It allows SBCR/OCCP to provide technical assistance up 

front, where it may be most helpful.

B. DOJ recommends that Federal agencies only use ADR if they have staff experienced in 

doing complaint investigations, because the ability to “jump” from the initial allegations 

to an appropriate resolution requires a thorough understanding of the issues, legal 

concepts, and scope of the relief that would be involved.

C. A disadvantage of using ADR to resolve a case through a Settlement Agreement before 

issuing findings is that, if the respondent (e.g., recipient) fails to meet the terms of the 

Settlement Agreement, DOJ can only sue the respondent based on its failure to comply 

with the terms of the agreement, and not based on an actual violation (e.g., Title VI 

regulation). In order to sue for a violation of Title VI, a formal violation Letter of Findings 

must have been issued, the respondent must have been given an opportunity to come 

into compliance, and a determination must have been made that voluntary compliance 

could not be achieved.
31

D. NRC/SBCR may prefer, for policy or programmatic reasons, to issue a violation Letter of 

Findings rather than to resolve a complaint through ADR. For example:

1. If the complainant and other victims have faced discrimination for an extended period 

of time with this respondent, SBCR/OCCP may determine that a violation Letter 

of Findings should be issued to make clear the respondent’s obligations under the 

applicable NRC and/or Federal regulations.

2. NRC/SBCR may believe a violation Letter of Findings is appropriate, or the case 

might raise important policy issues that the NRC/SBCR wants to address and clarify 

in formal findings, both for this respondent and as a way of clarifying the agency’s 

position for other respondents that might have the same problems.

In the types of situations described above, the Civil Rights Specialist or Investigator 

should not discuss settlement with the respondent until after the Letter of Findings 

(determination of cause findings) has been issued. 

E. The use of ADR does not mean that the OCCP Manager, Associate Director, and 

Director can ignore the relief that would be appropriate if SBCR conducted a full 

investigation. Rather, ADR is a means of resolving cases with basically the same relief 

that SBCR would get after a full investigation, while avoiding the expenditure of staff 

time that full investigation requires. When considering whether to use ADR at any point 

during the complaint and investigation processes, the OCCP Manager, Civil Rights 

Specialist, and Investigator should remember the following:

1. Regardless of the approach the Civil Rights Specialist/Investigator takes to resolve 

a complaint, all letters to the respondent should be addressed to its chief executive, 

unless the respondent has directed that correspondence be addressed to a lower 

ranking official or another designated representative, such as an attorney.

2. Be open to negotiate a resolution to a case at any point during the processing of a 

complaint.

3. Consult with the Program Manager regarding the type of ADR to pursue (your 

“settlement approach”). The determination of the type of ADR selected should 

be based on the allegations, number of persons affected, type and extent of relief 

involved, cooperation of the respondent, and other factors.

4. The case file should include an explanation of how the resolution was determined to 

constitute adequate relief.

5. The resolution should provide for monitoring whenever appropriate.

6. Be ready to reopen a complaint if OCCP learns that the respondent has not complied 

with its commitments.
32

5.2(1) External Mediation Process

A. The complainant and the respondent should be encouraged to participate in the 

mediation process to the extent necessary to reach an agreement or make an informed 

judgment that an agreement is not possible. For matters not involving the Age 

Discrimination Act of 1975, the parties will be informed that participation is voluntary and 

that they may withdraw from the process at any time.

B. SBCR/OCCP will use the external mediation process for a maximum of 60 calendar days 

(45 calendar days for non age based complaints) after receiving a complaint. 

C. SBCR/OCCP is legislatively mandated to refer all disputes to the Federal Mediation and 

Conciliation Services (FMCS) designated by the Secretary of the HHS that meet the 

following criteria:

1. Fall within the jurisdiction of the Age Discrimination Act of 1975, and

2. Contain all information necessary for further processing.

Staff should refer to SBCR’s Interagency Agreement with the FMCS and the related 

written referral process.

D. Mediation ends if any of the following conditions are met:

1. From the time SBCR/OCCP receives the complaint, 45 calendar days for non age 

based complaints or 60 calendar days for age based complaints has elapsed.

2. Before the end of that 45/60 calendar-day period, the mediator determines that an 

agreement has been reached.

3. Before the end of that 45/60 calendar-day period, the mediator determines that an 

agreement cannot be reached.

E. The mediation process will conclude a maximum of 45/60 calendar days after receiving 

a complaint, unless one of situations described takes place and mediation ends at an 

earlier time. The mediator is required to return all unresolved complaints to SBCR/

OCCP for further processing.

5.2(2) Mediator Roles

A. OCCP role and/or the role of the assigned mediation entity (e.g., FMCS) in mediation 

encompasses the following:

1. To move the complaint to an “on hold” status such that the regulatory timeframes for 

the NRC to complete its investigation will be tolled during the convening, situation 

assessment, and mediation or facilitation processes (i.e., the duration of the ADR 

process).
33

2. To inform the parties of the procedures, establish a constructive tone, and encourage 

the parties to work in good faith toward a mutually acceptable resolution. 

3. To provide a convener to help the complainant and recipient get ready for 

participation in an ADR process by providing education about the process and, when 

relevant, assisting them in selecting a mediator or facilitator. 

4. To review the allegations and make sure the parties understand the issues that the 

NRC has accepted for investigation.

5. To present and provide explanations of the applicable requirements and how these 

requirements apply to the allegations.

6. To facilitate a discussion between the parties regarding possible actions that the 

parties may consider in working toward a resolution.

7. Where participants agree to try ADR to resolve their dispute, to assist participants 

who feel disadvantaged disadvantage in terms of their ability to negotiate or address 

technical issues by offering training in how to effectively participate in ADR processes 

and expert technical advice. 

8. To offer assistance, as appropriate, with regard to reducing any resolution to writing.

9. To review and, along with OGC, approve of any proposed resolution before it is 

executed. For Title VI complaints, the resolution must include a term binding the Title 

VI complainant to withdraw the complaint.

10. If an agreement is reached and approved by SBCR/OCCP and OGC, the parties are 

informed that the NRC will issue a closure letter reflecting the voluntary resolution 

of the complaint by agreement of the parties. NRC will close the complaint with 

prejudice after the agreement is executed.

B. At the conclusion of the process, the office obtains a copy of a statement signed by the 

complainant that the allegation has been resolved. Once resolution of any allegation has 

been obtained, the office may close that portion of the complaint; other approaches may be 

used to resolve any outstanding allegations.

35

6. OVERVIEW OF THE INVESTIGATION PROCESS

6.1 Formal Investigation Process

A. If the Civil Rights Specialist/Investigator cannot resolve the complaint through 

the informal investigation process, formal findings will be developed through 

further investigation of the complaint. The standard of proof applied in making a 

determination of noncompliance, absent contrary statutory command, should be one of 

“preponderance of the evidence.”

B. During the formal investigating process, the Civil Rights Specialist or Investigator, at a 

minimum should:

1. Prepare in advance (and consult with OGC as needed) an investigative plan that 

identifies the legal approach that the Civil Rights Specialist or Investigator will take, 

determine what kind and how much evidence will be needed, how he or she will 

meet burdens of proof, etc.

2. Contact the appropriate designated representative of the respondent where 

the alleged discrimination took place to determine whether an investigation has 

been initiated and, if so, the results of that investigation. The results of any such 

investigation may inform the OCCP investigation, but are not determinative.

3. Identify and review all pertinent documents, pertinent practices and procedures, 

and circumstances under which possible noncompliance occurred and other factors 

relevant to a determination of noncompliance and appropriate resolution.

4. Identify and interview individuals with knowledge of the alleged discrimination, 

such as the complainant; witnesses; others identified by the complainant; people 

who might have been subject to similar activity; and anyone else with relevant 

information.

6.2 Completion of the Formal Investigation Process

A. The Formal Investigation Process will conclude a maximum of 90 calendar days after the 

investigation begins, unless it is impractical to do so.

6.3 Contact with Complainant

A. During both the informal and formal investigation, the complainant should have the 

opportunity to: provide supplemental evidence about his or her complaint, receive 

general information about the status of the investigation, request remedies, and provide 

feedback about remedies under consideration. 

B. OCCP also may consult with community members and other stakeholders to gather 

additional information about desirable remedies. 

C. OCCP is under no obligation to adopt the remedies suggested by the complainant(s), 

community members, or other stake holders
36

6.4 Completion/Disposition of Investigation and Findings 

A. Upon completion of the investigation, the Civil Rights Specialist/Investigator will submit 

for the OCCP Manager’s review the report of investigation with the investigative findings.

B. The OCCP Manager will review and approve or reject the report of the investigation and 

the investigative findings and will review the outcome with the SBCR OCCP Associate 

Director and/or SBCR Director and OGC for concurrence. Once SBCR approves 

the investigation and findings, the information/documentation processing will be in 

accordance with the applicable Subpart of 10 CFR Part 4. A deciding official will be 

appointed to issue a Final Agency Decision.

6.5 Issuance of a Final Agency Decision Under 10 CFR Part 4, Subpart E

A. Complaints must be investigated in a timely manner, if permitted by NRC’s regulations. 

The agency shall promptly notify the complainant of the results of the investigation in a 

letter containing:

1. Findings of fact and conclusions of law,

2. A description of a remedy for each violation found, and

3. A notice of the right to appeal.

B. The OCCP Manager will assign a disposition to each complaint as follows:

1. Substantiated Complaints – A complaint is assigned to this category if there 

is sufficient evidence to prove that the allegation(s) in the complaint can be 

substantiated. Attempts will be made to obtain voluntary compliance. If the NRC 

cannot obtain voluntary compliance, appropriate remedial action will be taken 

immediately to rectify the discrimination (i.e., to achieve resolution), including, where 

warranted, enforcement described in applicable NRC and Federal regulations.

2. Unsubstantiated Complaints – A complaint is assigned to this category if there 

is insufficient evidence to prove that the allegation(s) in the complaint can be 

substantiated.

6.6 Appeal Process Under 10 CFR Part 4, Subpart E

A. If the complainant is not satisfied with the disposition (findings of fact and conclusions of 

law) or resolution (remedies) of the complaint, the complainant may appeal the decision 

within 90 calendar days of receipt of the Letter of Findings (final agency decision) unless 

they are granted an extension for good cause. Timely appeals should be sent directly 

to the Chairman, NRC, 11555 Rockville Pike, Mailstop O16-G04, Rockville, MD 20852, 

or to DOJ. A copy should also be sent to the Director, SBCR, 11555 Rockville Pike, 

Mailstop O3-G04, Rockville, MD 20852.

B. Appeals must be in writing; must include the name, address and telephone number 

of the complainant; and must state the reason why the complainant believes that the 
37

disposition or resolution of the complaint was erroneous. The head of the agency or 

designee will notify the complainant within 60 calendar days of the receipt of the request. 

If additional information is needed from the complainant, the agency head will have 60 

calendar days from the date of receipt of the additional information to make his or her 

determination on the appeal.

39

7. NOTIFYING THE COMPLAINANT AND RESPONDENT OF THE DECISION 

TO PROCEED WITH INVESTIGATION OF THE COMPLAINT

A. After deciding to proceed with investigation of the complaint, the Civil Rights Specialist 

should notify the complainant and the respondent by letter that the complaint has been 

accepted for investigation.

B. The Notification of Investigation Letters to the complainant (see Tab 9) and to the 

respondent (see Tab 10) should contain the following:

1. The basis for the complaint;

2. A brief statement of the allegations over which the NRC has jurisdiction; 

3. A brief statement of the NRC’s jurisdiction over the respondent (i.e., over its office 

activity or recipient personnel) in terms of its authority to investigate the complaint, 

4. An indication of when the parties will be contacted;

5. A cautionary statement that neither an NRC employee (e.g., Civil Rights Specialist), 

respondent, a recipient, nor any other person(s) shall intimidate, threaten, coerce, 

or discriminate against the complainant because he or she has made a complaint, 

testified, assisted, or participated in any manner in an investigation, proceeding, or 

hearing under any laws or regulations related to nondiscrimination in accordance 

with the provisions of 10 CFR 4.45, “Intimidatory or Retaliatory Acts Prohibited”;

6. A notice of the availability of ADR and early resolution, if appropriate or mandated by 

law (i.e., for age based complaints under 10 CFR 4.333, “Mediation”);

7. A request for the respondent to submit a position statement in response to the 

allegations, if appropriate;

8. Where applicable, a request for the complainant’s and Recipient’s attorney to enter a 

notice of appearance (see Tab 22);

9. OCCP contact information;

10. Attachments that include, but are not limited to:

a) The Complaint Procedures Process (see Tab 24),

b) A Request for Mediation (see Tab 23),

c) A Notice About Investigative Uses of Personal Information and a Notice of the 

Rights and Privileges of the complainant and Interviewees (see Tab 3), and

d) A Consent Release Form seeking consent from the complainant to share 

information from, and related to, the complaint (see Tab 2).

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8. INVESTIGATING A COMPLAINT

8.1 Roles and Responsibilities

A. SBCR is required to make a prompt investigation whenever a compliance review, 

report, complaint, or any other information indicates a possible failure to comply with 

NRC and Federal regulations in accordance with 10 CFR 4.43, “Investigations”; 4.233, 

“Enforcement Procedures”; 4.334, “Investigation”; 4.570(d) through (j); and 5.605, 

“Enforcement Procedures.” SBCR’s OCCP is responsible for all phases of the complaint 

process, including acceptance or rejection, investigation, making and issuing compliance 

findings, and obtaining voluntary compliance. If OCCP uses contract Investigators, they 

are to be held to the same standards as if the OCCP staff itself were to conduct the 

investigation. The OCCP Manager is responsible for implementing program activities.

B. The OCCP Manager and Civil Rights Specialist provide policy guidance and technical 

assistance to NRC offices, recipients, the public, and stakeholders concerning the 

implementation and enforcement of applicable civil rights laws, regulations, and EOs 

for which the NRC is responsible. The Civil Rights Specialist is expected to perform the 

duties assigned in his or her job description. For example, the Civil Rights Specialist 

conducts or facilitates the conducting of external investigations, monitors complaints 

and complaint handling, and tracks and reports on the investigation of complaints 

in such reports as those to DOJ under EO 12250, “Leadership and Coordination of 

Nondiscrimination Laws”; the Age Report to the Secretary of HHS under 10 CFR 4.341, 

“Reports”; reports to NRC management officials; and Commission briefings. The Civil 

Rights Specialist also performs a wide range of duties which are identified throughout 

this manual.

C. If a complaint presents one or more issues that are novel, of interest to the media, 

politically sensitive, or unfamiliar, the OCCP Manager should alert the Small Business 

OCCP Associate Director and Director and consult with OGC as soon as possible. 

Depending on the issues involved, this consultation may occur before or during an 

investigation. “Novel issues” are those which raise substantive legal or policy questions 

that are not addressed in agency/office regulations or guidelines. In addition, when 

investigating a case in which there is media interest or political sensitivity, the OCCP 

Manager should inform the SBCR Associate Director or Director as soon as possible.

D. The Administrative Assistant is responsible for file/record maintenance.

The administrative assistant is required to assist the OCCP directorate in meeting all 

recordkeeping and reporting requirements and to ensure that records and reports are legible 

throughout the applicable retention period specified by NRC and Federal regulations and 

applicable internal management directives.

8.2 Developing an Investigative Plan

The investigator is required to prepare an Investigative Plan (IP), which is a working document 

intended to define the issues and lay out the blueprint to complete the investigation. The IP 

is an internal document for use by the investigator and the Program Manager of the OCCP to 
42

keep the investigation on track and focused on the issues and likely sources of evidence or 

corroboration. The written IP should include, at a minimum, the following:

1. Complainant(s) name and address

2. Attorney for the complainant – name and address (if applicable)

3. Respondent(s) name and address

4. Attorney for the Respondent – name and address (if applicable)

5. Applicable laws

6. Basis(es)

7. Allegation(s)/Issue(s)

8. Background

9. Name of person(s) to be interviewed

10. Questions for complainant

11. Questions for respondent

12. Questions for witness(es)

13. Evidence to be obtained during the investigation

14. Estimated investigation timeline

15. Remedy sought by complainant(s)

8.2(1) Case Planning

A. Case planning should begin as early as possible, and the approach should be tailored to 

the nature and complexity of the issues involved. The Civil Rights Specialist/Investigator 

should prepare an Investigative Plan (IP), a working document that defines the issues 

and serves as a blueprint to complete the investigation. The IP is an internal reference 

that helps the Civil Rights Specialist/Investigator keep the investigation on track and 

remain focused on the issues and likely sources of evidence or corroboration (see Tab 

11 for the format of an IP). The extensiveness of an IP depends on the complexity of the 

case, and some investigations will require modifications to the IP as facts are gathered 

or additional information is provided by the complainant.

B. Generally, the following elements, as appropriate, should be included in an investigative 

plan:

1. The NRC’s jurisdiction over the subject matter and parties;

2. A description of the issues, including identification of the specific action, policy, or 

practice responsible for the alleged discrimination;

3. Applicable legal theories (e.g., intentional discrimination or disparate treatment or 

disparate impact or effects);

4. Data to be gathered during the investigation; and

5. A proposed activity schedule (including the anticipated sequence and timeframes of 

case activities such as on site visits and interviews).
43

C. The case file should contain documentation that supports the decisions made with 

respect to each of the above planning elements. Planning documentation should be 

organized so that it can be readily located in the case file.

D. As noted above, the IP should explain the theory or theories of discrimination anticipated 

to be used in the investigation, which will determine the standards of proof needed 

to establish a violation. Two primary legal theories are used to establish a case of 

prohibited discrimination: intentional discrimination or disparate treatment and disparate 

impact or effects.

8.2(2) Intentional Discrimination

A. Intentional discrimination may take many forms, but disparate treatment is one of the 

most common. Simply put, disparate treatment means that similarly situated persons 

are treated differently (i.e., less favorably) than others because of their race, color, 

national origin, sex, disability, etc. Another type of intentional discrimination involves 

the use of policies or practices that explicitly classify individuals on the basis of their 

membership in a particular group. Such “classifications” may constitute unlawful 

discrimination if they are based on characteristics such as race, color, sex, or disability.

B. To prove intentional discrimination, the Civil Rights Specialist/Investigator must show that 

a challenged action was motivated by intent to discriminate. This requires a showing 

that the decisionmaker was not only aware of the complainant’s race, color or national 

origin, but acted, at least in part, because of the complainant’s race, color, national 

origin, or disability.

C. If the record contains sufficient evidence to establish a prima facie case of 

discrimination, OCCP must then determine whether the respondent can articulate a 

legitimate, nondiscriminatory reason for the challenged action. If the respondent can 

articulate a nondiscriminatory explanation for the alleged discriminatory action, the 

investigating agency must determine whether the record contains sufficient evidence 

to establish that the respondent’s stated reason was a pretext for discrimination. In 

other words, the evidence must support a finding that the reason articulated by the 

respondent was not the true reason for the challenged action, and that the real reason 

was discrimination based on race, color, national origin, or disability.

8.2(3) Disparate Impact

A. The second primary theory for proving a violation is known as the discriminatory 

“effects” or disparate impact theory. In contrast to disparate treatment, the disparate 

impact/effects theory does not require proof of discriminatory intent. Rather, disparate 

impact cases involve claims that a respondent is violating the law by using a neutral 

policy or practice that has the effect of disproportionately excluding or adversely 

affecting members of a protected group, and the respondent’s policy or practice lacks a 

substantial legitimate justification.

B. In a disparate impact case, the focus of the investigation concerns the consequences 

of the respondent’s practices, rather than the respondent’s intent. To establish liability 

under disparate impact, the Civil Rights Specialist/Investigator must first ascertain 
44

whether the respondent used a facially neutral practice that had a disproportionate 

impact on members of a protected group (e.g., those of a particular race, sex, age, 

disability). If the evidence establishes a prima facie case, the investigating agency 

must then determine whether the respondent can articulate a substantial legitimate 

justification for the challenged practice.

C. To prove a substantial legitimate justification, the respondent must show that the 

challenged policy was necessary to meeting a goal that was legitimate, important, and 

integral to the respondent’s mission. If the respondent can make such a showing, 

the inquiry must focus on whether there are any equally effective alternative practices 

that would result in less adverse impact or whether the justification proffered by the 

respondent is actually a pretext for discrimination. If a substantial legitimate justification 

is identified, the third stage of the disparate impact analysis is the complainant’s 

demonstration of a less discriminatory alternative.

D. For a detailed discussion of IPs, including how to apply the appropriate legal theories 

and evidentiary standards, see the DOJ’s Investigation Procedures Manual.

E. No recipient or other person shall intimidate, threaten, coerce, or engage in other 

discriminatory conduct against any individual for the purpose of interfering with any 

right or privilege secured by applicable NRC regulations (e.g., 10 CFR Parts 4 and 5), 

or because he or she has made a complaint, testified, assisted, or participated in any 

manner in an investigation, proceeding, or hearing protected by the civil rights law NRC 

enforces. Any individual alleging such harassment or intimidation may file a complaint 

with NRC/SBCR. SBCR will investigate such a complaint, if the situation warrants.

8.3 Scope of the Investigation

A. The investigation should be confined to the issues and facts relevant to the allegations in 

the complaint, unless evidence shows the need to extend the issues.

B. A future compliance review of the respondent may be appropriate when issues identified 

during the complaint investigation cannot be feasibly covered within the scope of the 

complaint investigation.

8.4 Collecting Data

A. The types of data collected during an investigation will vary from case to case depending 

on the issue in question, the availability of the information, and the investigative strategy. 

The goal of all data collection efforts, however, should be to answer two main questions:

1. What happened, and when, where, and how did it happen? A complaint alleges that 

something did or did not happen. Data must be collected to determine whether the 

alleged event occurred.

2. Why did it happen? (On what basis? For what reason?) The information gathered 

should help the Civil Rights Specialist/Investigator determine whether the reasons 

alleged in the complaint are accurate.
45

B. Civil Rights Specialist/Investigator should adhere to three key principles when collecting 

data:

1. Try to obtain independently written documentation to corroborate oral statements that 

are critical to proving the case.

2. Clearly label evidence identifying the case under investigation and the circumstances 

under which the evidence was obtained (e.g., where and when an interview was 

conducted and who provided a given document).

3. Keep in mind that documents cannot always be relied on to provide verification.

8.4(1) Requesting and Accessing Information

A. The NRC has legal authority under 10 CFR 4.31, “Cooperation and Assistance”; 4.33, 

“Access to Sources of Information”; and 4.334(a) and (c) to seek the cooperation of 

respondents and their contractors, to the fullest extent possible, in providing access to 

records and other information needed to determine whether the respondent is complying 

with Title VI, Section 504, and other statutes under the agency’s authority. The NRC 

may also request that respondents provide access to its employees for interviews and 

produce documents for examination during normal business hours.

B. The Civil Rights Specialist should send a letter to the respondent requesting information 

relevant to the allegations under investigation. The initial information request can be 

combined with the formal notification letter or it can be sent later. The information 

request letter may be comprehensive and cover all allegations and data needed, may 

be a preliminary request for a portion of the information needed, or may be a request 

for information the respondent should provide during an on site visit. Information could 

include documents regarding prior dealings with the complainant, documents that show 

how others similarly and differently situated were treated, the respondent’s reasons for 

the action(s) taken, and statistical data related to the issues involved in the complaint 

and similar or dissimilar individuals or groups.

C. All information request letters, however, should contain the following:

1. The case number,

2. The anticipated Investigatory process,

3. Citation of the statute and/or regulations under which the investigation is being 

conducted,

4. Reference to the NRC’s legal authority for access to information,

5. A list of the information requested,

6. An offer to settle or resolve the complaint, if appropriate, and

7. A deadline for responding to the request for information.
46

D. Respondents typically must provide information in the form that the NRC requests. 

However, Federal regulations and policies may restrict information requests.

E. OCCP staff may not generally require a respondent to record information on a form or 

other standardized data collection instrument without obtaining prior approval for its use 

by the Office of Management and Budget (OMB).

F. OCCP staff may suggest suitable formats to be used at the discretion of the respondent 

as information collection instruments. Similarly, OCCP staff must consider Federal 

policies concerning paperwork burdens when requesting a recipient to do more than 

provide the Civil Rights Specialist/Investigator with access to normally maintained 

information. Requests that a respondent manipulate or compile information to meet a 

need must be reasonable and take into consideration the burden being placed on the 

respondent.

G. The NRC submitted and received approval from OMB for information collection 

requirements contained in 10 CFR 4 and 5.

8.4(2) Timeframe for the Respondent’s Response

A. The NRC respondent should be given 30 calendar days from the date of the OCCP

request to submit the required information.

B. OCCP may modify the timeframe depending on the extent of the data request or other 

special circumstances.

8.4(3)	 Confidentiality

A. The Freedom of Information Act (FOIA), 5 U.S.C. Section 552, gives the public a right of 

access to records of Federal agencies, including the records and files of the NRC and its 

offices.

B. The FOIA is implemented by the NRC regulations 10 CFR Part 9, “Public Records,” and 

10 CFR Section 2.390, “Public Inspections, Exemptions, Requests for Withholding.”

C. The Privacy Act of 1974 (5 U.S.C. Section 552a) regulates the collection, maintenance, 

use, and dissemination of certain personal information in Federal agency files. It is the 

policy of the NRC to comply with the Privacy Act. Therefore, personal data contained in 

each system of records is afforded adequate protection against unauthorized access, is 

as accurate as is feasible, and is limited to that necessary to accomplish the stated use 

of the system. The Civil Rights Specialist/Investigator and other recipients of information 

related to a complaint should redact personal information in accordance with the Privacy 

Act.

D. The NRC’s policy and regulations concerning maintenance and availability of records are 

contained in Management Directive 3.53, “NRC Records and Document Management.”

E. Third parties may not gain access to records about individuals within a system of records 

without the consent of the subject individual except as required by FOIA or under other 
47

statutory exceptions contained in the Privacy Act (5 U.S.C. Section 552a(b)). Any 

requests for copies of documents or other access to information contained in office 

files should be referred to the Civil Rights Specialist responsible for handling FOIA and 

Privacy Act requests.

F. Some records OCCP requests may identify individuals by name, including those not 

relevant to the investigation. To protect the confidential nature of certain files, OCCP 

may permit a respondent to conceal names by, for example, replacing names with 

a code and retaining a key to the code. However, if such a practice impedes timely 

investigation, OCCP should inform the respondent that it requires access to unmodified 

records.

8.5 Failure by the Respondent to Provide Access to Information

A. The respondent must provide the NRC with access to all books, records, accounts, 

electronic media, audio and video recordings, and other sources of information or 

facilities necessary to determine compliance with applicable regulations. Failure by the 

respondent to cooperate fully can be grounds for a determination of noncompliance on 

the part of the respondent.

B. Access to information includes that which an employee can supply orally as well as 

any written information he or she may have that is not maintained elsewhere, access to 

facilities, and reasonable efforts to obtain information from a third party.

C. The Civil Rights Specialist/Investigator cannot compel a respondent’s employee 

to provide information if the employee refuses. The respondent, in appropriate 

circumstances, should be informed of its employee’s unwillingness to cooperate with the 

investigation, and that they are responsible for providing the information by any other 

possible method.

D. A respondent denies access when it:

1. Refuses to permit access to written or unwritten information, such as electronic 

storage media, microfilm, retrieval systems, photocopies, or facilities during the 

respondent’s normal business hours;

2. Refuses to permit access to employees during the respondent’s normal business 

hours; 

3. Fails to provide information by virtue of the refusal of one of its employees to do so 

or to provide access to information maintained exclusively by an employee in his or 

her official capacity;

4. Refuses to provide access to facilities; or

5. Refuses to make reasonable efforts to obtain the requested information from third 

parties.
48

E. If access is denied, the Civil Rights Specialist/Investigator should do the following:

1. If the refusal is stated orally, either in person or over the telephone (or comparable 

alternative means of communication), the Civil Rights Specialist/Investigator should 

ascertain the basis for the refusal and explain the NRC’s authority (under 10 CFR 

4.31, 4.33, 4.43, 4.324 (“Information Requirements”), and 5.605) or try to provide 

other information to address the concerns.

2. If the Civil Rights Specialist/Investigator is unable to obtain access to the requested 

information, the Civil Rights Specialist/Investigator must consult the OCCP Manager 

for further directions (when on site, this should be done over the telephone whenever 

possible before the Civil Rights Specialist/Investigator leaves the premises). Where 

appropriate, the OCCP Manager should discuss the refusal to provide information 

directly with the respondent’s representative.

3. If attempts to persuade a respondent’s representative to provide information fail, a 

letter should be prepared setting forth the NRC’s authority to obtain access to the 

information and addressing any particular concerns expressed by the representative.

4. Whenever SBCR determines that compliance cannot be achieved, SBCR should 

initiate enforcement under 10 CFR 4.46, “Means Available,” or 5.605.

F. The Civil Rights Specialist/Investigator should indicate in the final Investigative Report 

that the respondent refused to provide pertinent information and describe efforts made to 

obtain the information, including the identity of persons not cooperating in the investigation.

G. There may be instances wherein another agency, institution, or person has exclusive 

possession of information and refuses to furnish this information. If so, the respondent must 

certify that this has occurred in its response or report to OCCP and describe what efforts 

it has made to obtain the information in accordance with 10 CFR 4.31, 4.33, 4.43, 4.233, 

4.324, and 5.605.

8.6 Interviews

A. During the investigative process, the complainant, the appropriate Equal Opportunity 

Coordinator for the respondent, and any witnesses should be interviewed.

B. The Civil Rights Specialist/Investigator should determine from the outset if the witness is 

most comfortable communicating in English or another language. If the witness wishes 

to communicate in a language other than English, the Civil Rights Specialist/Investigator 

must obtain the assistance of a certified interpreter and should not use a person affiliated 

with the witness or a co-worker not certified as an interpreter.

C. The main objectives of an interview are to gather information that will either support 

or refute the allegations in the complaint, and to obtain an understanding of the 

respondent’s operation or policies that the complainant is citing in the complaint.
49

D. The Civil Rights Specialist/Investigator should ensure that he or she understands the 

nature of the complaint, because the complainant’s concerns may be different from what 

was originally written in the complaint.

E. The Civil Rights Specialist/Investigator may conduct interviews in person or over the 

telephone, and in some cases through written inquiry and followup by telephone or e 

mail as appropriate.

8.6(1) Notice to Interviewees

A. Before initiating an interview of the respondent’s Civil Rights Specialist or of witnesses, 

the Civil Rights Specialist/Investigator should inform the person of the following:

1. The right to an interpreter if the person prefers communicating in a language other 

than English.

2. The purpose of the interview, including the roles of the NRC, SBCR and OCCP; what 

laws may be relevant to the investigation; and, if appropriate, an explanation of what 

is under investigation.

3. The potential uses of the information to be collected from the witness and the 

applicable disclosure provisions of the FOIA.

4. The witness’s right to personal representation during the interview by a person of his 

or her choice.

5. If the witness is an employee of a respondent, his or her right to refuse to have 

anyone else present during the interview and his or her right to refuse to reveal the 

content of an interview to the respondent, unless required by law.

6. The regulatory provisions on prohibition of intimidation or retaliation by a respondent.

7. If the witness has a disability, his or her right to reasonable accommodation to 

participate in the interview.

8.6(2) Preparing for and Conducting Interviews

A. A list of primary questions should be prepared before the interview that addresses the 

allegations in the complaint. During the interview, the Civil Rights Specialist/Investigator 

should generally do the following:

1. Introduce him or herself and try to put the individual being interviewed at ease.

2. Explain the purpose of the interview and the interviewing process (indicate that a 

signed statement will be requested and that notes will be taken).

3. Listen effectively.

4. Remain impartial.
50

5. Distinguish facts from opinions.

6. Anticipate and be able to deal with negative reactions.

7. Ask open ended questions that will elicit the witness’s perception—who, what, 

where, when, and how.

8. Take precise notes.

9. Obtain a signed sworn or affirmed affidavit from the interviewee addressing the 

complainant’s allegations.

8.6(3) Witness’s Right to Representation

A. The witness’s right to representation does not include a general right to have other 

persons present during the interview. Besides the Civil Rights Specialist/Investigator, 

the person being interviewed, and any needed interpreters/translators, the only other 

person present during any interview should be the witness’s designated representative.

B. It is prohibited for an individual to act as a personal representative for a witness if a 

conflict of interest exists between that person’s responsibilities to the respondent and 

responsibilities as a personal representative. 

C. The witness should be informed that if a representative with responsibilities to the 

respondent appears to interfere with the Civil Rights Specialist/Investigator’s ability to 

interview the witness or obtain requested information, the representative will be asked to 

leave. The witness should then be asked again if the witness wishes to have a personal 

representative and whom the witness wishes to have as that representative. If the 

witness still identifies the same person as the witness and the Civil Rights Specialist/

Investigator has no other reason to believe the presence of the identified representative 

will interfere with gathering information, the Civil Rights Specialist/Investigator should 

proceed with the interview.

D. If the person being interviewed is an OCCP Manager, supervisor, or policymaker of the 

respondent, he or she is often, in essence, an agent of the respondent. If this employee 

is represented by an attorney—either provided or hired personally—the attorney may 

be present during the interview of this person. The Civil Rights Specialist/Investigator 

should discuss these considerations with the witness before scheduling the interview, if 

at all possible.

8.6(4) Interviews with Minors or Legally Incompetent Individuals

A. The Civil Rights Specialist/Investigator should obtain written consent of a parent or 

guardian before interviewing a person under 18 years of age or otherwise legally 

incompetent (for example, intellectually impaired).

B. If a parent or guardian refuses to provide consent for an interview, and the OCCP 

Manager or the Civil Rights Specialist/Investigator determines that the child’s information 

is critical, the Civil Rights Specialist/Investigator may attempt to secure parental or 
51

guardian consent by inviting the parent or guardian to be present during the interview. If 

consent is denied, the Civil Rights Specialist/Investigator cannot interview the child or 

legally incompetent individual.

8.6(5) Records of Interviews

A. A written record of both telephone and in person interviews must be created and kept in 

the case file.

B. An interview may be recorded with the written consent of the interviewee, in which case 

the recording becomes part of the record along with the written transcription.

C. Notes and subsequent reports of the interview should contain the following:

1. The case number;

2. The name and identification of the interviewee, interviewer, and any other person 

present (include an explanation for the presence of any other person);

3. The date, time, and location of interview (including whether the interview was 

conducted by telephone);

4. A record of whether the interviewee was informed of the required Privacy Act 

notifications and signed a summary statement; and

5. A summary of the questions and responses (this need not be a verbatim transcript 

but should accurately reflect the responses of the witness).

8.7 On-Site Visits

A. A thorough investigation can often be conducted without an on site visit to the 

respondent’s facility.

B. If all the following conditions are present, an on site visit is usually unnecessary:

1. Individuals are not the primary source of information needed (i.e., interviews are 

unnecessary or can be done by telephone).

2. All needed information can be specified precisely in the information request letter 

and can be easily provided by the respondent.

3. The respondent can provide written documentation to verify its position in its 

response to the Civil Rights Specialist’s/Investigator’s information request letter.

4. There is good reason to conclude that the complainant is the only person affected by 

the alleged discrimination.
52

C. After analyzing the respondent’s response to the initial information request letter, the 

Civil Rights Specialist/Investigator may decide that a visit to the respondent’s facility is 

necessary.

D. A Civil Rights Specialist/Investigator should consider the possibility of conducting a 

portion of the investigation on site if any of the following apply:

1. Personal contact with the complainant and the respondent may yield information 

and clarification that might not otherwise be discovered by just reviewing written 

documents or speaking over the telephone.

2. A more accurate impression of the physical environment and general atmosphere of 

the respondent and the surrounding community can be obtained, which may help in 

making a determination on the complaint.

3. More effective communication can be established with respondent representatives 

who can be of assistance in the current complaint investigation or in future 

investigations.

4. Some documentation can only be examined on site for reasons of convenience, cost, 

format, or bulk.

8.7(1) Notifying the Complainant and Respondent 

A. When OCCP determines that an on site visit is needed, the Civil Rights Specialist/

Investigator should send a notification letter to both the complainant and the respondent 

advising them of the planned visit.

B. An on site notification letter to the complainant should include at least the following:

1. OCCP’s intention to investigate his or her allegations, if not already acknowledged;

2. The anticipated date of the on site visit;

3. The time and place for interviewing the complainant;

4. A request for the complainant to provide any additional information and 

documentation he or she considers relevant to the investigation, possibly including a 

list of witnesses; and

5. A timeframe in which the complainant needs to provide the additional information and 

list of witnesses.
53

C. At this point in the review process, the respondent is already aware of the existence of 

the complaint, the NRC’s jurisdiction, the basis of the complaint, and the NRC’s legal 

authority to investigate the complainant’s concerns. However, the letter notifying the 

respondent of the scheduled on site visit should:

1. Restate the allegations made by the complainant, their basis, and the legal authority 

under which the complaint is being investigated.

2. State the section of the appropriate regulation that prohibits the discrimination.

3. Provide the general time schedule under which OCCP will conduct its investigation.

4. Request additional information or data needed before the on site visit and state a 

deadline for the submission of that information.

5. Identify additional data that must be available during the on site visit.

6. Request that the respondent’s management and other employees/witnesses to be 

interviewed and those responsible for the release of additional records be asked to 

be available as appropriate during the on site visit.

7. Request an opening meeting with the designated responsible official to be held when 

the Civil Rights Specialist/Investigator arrives on site. Also, if appropriate, request an 

orientation meeting with selected respondent employees (state the date and time—

usually the first or second day of the on site visit).

8. Identify the respondent’s employees to be interviewed, if this can be determined 

in advance. Also request that the respondent set up the interview schedule at 

convenient times and private locations during the on site visit.

9. Suggest that the respondent designate a liaison person, if it has not already done so.

D. Immediately upon arrival on site, and after meeting with the complainant, the Civil 

Rights Specialist/Investigator should hold an opening conference with the authorized 

official to ensure that adequate preparation for the investigation has taken place and 

that satisfactory arrangements have been made to allow the Civil Rights Specialist/

Investigator to interview the respondent’s management and other employees and to 

conduct a review of the records and other information.

E. Without sharing any details of the complaint protected by law, the Civil Rights Specialist/

Investigator may also meet with community members and other stakeholders who can 

better illuminate civil rights challenges and/or possible remedies.

8.7(2) Analyzing Evidence after the On site Visit

A. Properly collected and analyzed evidence is essential to determining compliance. 

Upon completion of the on site visit, but before returning to the NRC, the Civil Rights 

Specialist/Investigator should review the information and cross check it with the 

Investigative Plan to ensure that all needed information has been collected.
54

B. Missing information should be gathered in an exit conference, which provides an 

opportunity for the Civil Rights Specialist/Investigator to clarify any questions that may 

have arisen and request any additional information.

C. Once the information packet is deemed complete, the Civil Rights Specialist/Investigator 

should take the following five steps in analyzing data and information:

1. Read and Interpret. Be sure to have a clear and thorough understanding of what 

the information collected says. Civil Rights Specialists/Investigators should review 

what happened to the complainant; compare the complainant’s treatment with the 

appropriate policies and procedures; compare the complainant’s treatment with 

others in the same situation; review the respondent’s reason for the treatment 

afforded the complainant; and compare the respondent’s treatment of the 

complainant with the treatment afforded others. Seek clarification where needed to 

understand the written language; for example, obtain definitions for abbreviations; 

identify words and phrases that are key to interpreting the message; where words 

used within a given context do not take on an obvious meaning, ask interpretive 

questions; and do not make assumptions. Never read meanings into the evidence. 

Accept the evidence at face value.

2. Determine Relevance. Read with a purpose. Know what information or answers 

should be sought and recognize their presence or absence. Where the evidence (1) 

does not provide the answers needed, (2) does not provide any direction to a source 

for the answers needed, or (3) does not raise additional questions related to the 

issue at hand, the evidence, at least for the moment, is not relevant. (However, the 

fact that evidence is not relevant at this time does not mean that it could not become 

relevant at a later stage of the investigation.) Categorize the evidence by issue and/

or allegation.

3. Verify the Evidence. Develop a system for cross checking. Identify and try to 

resolve conflicting information.

4. Assemble the Evidence. Put the evidence together so that it illustrates a logical 

continuity of dependent, or related but independent, occurrences leading to a 

conclusion.

5. Draw Conclusions. Allow the evidence to speak for itself. Test conclusions. Try to 

consider all possible rebuttal arguments by the respondent and the complainant.

D. Both the respondent and the complainant must be given an opportunity to confirm or 

rebut the assertions of the other party. 

8.8 Preparing an Investigative Report

A. An Investigative Report, also called an Investigative Summary, that is prepared after a 

full investigation is completed should:

1. Present all facts pertinent to the case in an organized, logical fashion,
55

2. Analyze those facts in light of the complainant’s allegations and pertinent 

departmental regulations,

3. Evaluate the validity of the allegations based on that analysis and the compliance 

status of the respondent, and

4. Recommend corrective or remedial action, as appropriate.

B. An Investigative Report may be unnecessary in cases that:

1. Are straightforward,

2. Raise only limited issues,

3. Do not involve significant rebuttal by either party, and

4. Result in compliance or findings of no violation.

C. In such cases, a letter explaining the findings to the complainant may substitute for the 

Investigative Report. However, an Investigative Report should always be prepared if:

1. The case is complex,

2. Class issues are involved that require extensive analysis of evidence, or

3. A Violation Letter of Findings has been prepared that does not stand on its own as 

support for the findings.

D. An Investigative Report should contain the following major sections:

1. Introduction (optional)

2. Applicable laws/regulations

3. Basis (e.g., race, sex, or disability)

4. Allegations

5. Methodology

6. Position of the recipient

7. Findings of fact

8. Analysis and recommended determination

9. Proposed corrective action/remedial action
56

E. References should be used throughout the investigative report to direct the reader to the 

appropriate supporting documentation in the investigative case file (see the Investigative 

Report Format in Tab 12).

F. For large case files, it is suggested that the Investigative Report include an index of 

documents and a key citing by tab the evidence in the file that is relied on in making any 

determination.

8.9 Timeframe for Investigating Complaints

A. The NRC’s Title VI regulations in 10 CFR 4.43; 10 CFR 4 Subparts B, C, and E; and 10 

CFR 5 require the NRC to make “a prompt investigation” whenever information suggests 

a possible failure to comply with the regulations.

B. All complaints, unless extenuating circumstances are present, should be resolved within 

180 calendar days from the NRC’s/SBCR’s receipt of the complaint.

8.10 Reconsideration Rights and Final Agency Decisions

A. If the Civil Rights Specialist/Investigator has kept the complainant advised of the 

progress of the investigation and thoroughly explained the basis for the NRC’s resolution 

or closure of the case, complainants will generally accept the results. However, this is 

clearly not always the case. A complainant may believe that the Civil Rights Specialist/

Investigator has overlooked important evidence or failed to interview key witnesses.

B. The regulation in 10 CFR 4.570(h) provides a formal process for a complainant to appeal 

the findings of fact and conclusions of law or remedies within 90 calendar days of receipt 

from the agency of the letter notifying the complainant of the results of the investigation. 

The agency may extend the 90 day timeframe for good cause.

C. The complainant should be informed in the “No Violation” Letter of Findings that he or 

she may send a request for reconsideration within 90 calendar days of the letter to the 

Director of SBCR. The director may grant a waiver of the 90-day deadline in special 

circumstances. If the complainant files a request for reconsideration, the Director should 

issue a written decision, as promptly as possible, on whether to reopen the case.

D. Reasons for reconsidering a decision include, but are not limited to, the following:

1. Complaint allegations were not investigated.

2. The investigation was insufficient, e.g., the Civil Rights Specialist/Investigator failed to 

interview complainant’s witnesses or perform an on site visit when one was necessary.

3. Facts or evidence from the complainant were not adequately considered.

4. Issues were investigated under the wrong authority or the correct authority was 

applied inappropriately.

5. The wrong evidentiary standard was applied.
57

6. Material information became available that was not available previously.

7. Fraud or misrepresentation occurred.

8. The Director’s decision would have a substantial impact on the policies, practices, or 

operations of SBCR.

E. There are no formal appeal processes related to investigation of respondents under 10 

CFR 4 or 5. However, at the level of the Commission and the Office of the Executive 

Director (EDO), requests may be received from members of Congress and others to 

review a decision by the NRC in a particular case. In these situations, members of the 

Commission or the EDO may at their sole discretion decide to conduct a de novo review 

of the complaint file on a case by case basis. They should consult SBCR/OCCP during 

their review and before issuing any response.

59

9. SETTLEMENT AGREEMENTS AND MONITORING

9.1 Developing and Monitoring Settlement Agreements

A. The Civil Rights Specialist/Investigator should contact both the respondent and the 

complainant to determine options to be considered in settling a case.

B. Settlement Agreements can be negotiated before or after a Letter of Findings is issued.

9.1(1) Guidelines for Agreements

A. Settlement Agreements must be signed by the SBCR Director, the respondent, and 

the complainant (if a party). When the complainant is not a party, he or she should be 

given an opportunity to provide ideas for relief and respond to proposals for relief, even 

though the complainant’s wishes are not binding on SBCR/OCCP. A complainant that 

is not a party should also receive a copy of the signed Settlement Agreement. OGC 

concurrence is required for all Settlement Agreements.

B. The agreement should be sent to the respondent with the Letter of Findings, if prepared, 

and contain, but not be limited to the following:

1. A description of the allegations;

2. The authority of the NRC to investigate the complaint and secure voluntary 

compliance;

3. The jurisdiction of the NRC to cover the entity (e.g., it receives funds from a specific 

agency or program);

4. Terms of the settlement, including the specific steps the respondent will take to 

correct the compliance issues and dates for implementing each step;

5. Dates for submitting reports and documentation verifying implementation, if 

applicable; and

6. Provision for enforcement if the respondent fails to comply with the agreement, if 

applicable.

C. According to DOJ guidance, the importance of settlement cannot be overstated. It is 

important to bear in mind that when settling a case, the investigator is representing 

the NRC, not the complainant. The primary objective is to enforce the law – that is, to 

ensure that the NRC-conducted or assisted program or activity in question comes into 

compliance. The investigator should contact both the complainant and the recipient 

to determine options to be considered in settling a case during both the investigation 

phase, as well as after a Letter of Findings (LOF) has been issued. Settlement 

Agreements can be negotiated before or after a LOF is issued. The following provisions 

should be included in all Settlement Agreements:

1. The name of the two parties (the Federal agency and the recipient) and a brief 

description of the allegation(s).
60

2. The authority of the Federal agency to investigate the complaint and secure 

voluntary compliance.

3. The jurisdiction of the agency to cover the entity (receives funds from specific agency 

program).

4. Addresses each potential violation (pre-LOF) and each violation (post-LOF).

5. If appropriate, states that the agreement does not constitute an admission by the 

recipient of any violation of the regulation. Do not put this language in the agreement 

unless the recipient asks to include it. Therefore, you would generally not include it 

in the initial proposed Settlement Agreement you send to the recipient for negotiation 

purposes.

6. Specifies the remedial relief and corrective action (prospective relief) to be taken, 

within a stated period, to come into compliance:

(a) Specific acts or steps the recipient will take to come into compliance;

(b) Timetable for implementing the various steps of the agreement; and

(c) Description and timetable for submission of documentation that the recipient will 

provide periodically as the remedy is implemented.

7. Provides assurance that discrimination will not reoccur.

8. Provision for enforcement by the Federal agency in the appropriate Federal Court 

and/or for special conditioning the drawdown of future grants for failure to comply 

with the agreement.

9. A statement that the agency’s failure to enforce the entire agreement or any provision 

thereof with respect to any deadline or any other provision therein shall not be 

construed as a waiver of the agency’s right to enforce other deadlines and provisions 

of the agreement.

10. Prohibition of retaliation by the recipient against any person who has either taken 

action or participated in action to secure rights protected by the civil rights statute.

11. A statement of the duration of the agreement.

12. A statement that the agreement has no effect on other pending cases against same 

respondent nor does it remedy any other potential violation not contained within the 

Agreement.

13. Is signed by the responsible official for the Federal agency and the respondent.

14. A statement that the agreement is available to members of the public upon request, 

unless it contains confidentiality provisions.
61

15. A statement that compliance with the agreement may be reviewed at any time by the 

Federal agency.

16. A statement of the effective date of the agreement.

17. A statement that the agreement does not affect the respondent’s continuing 

responsibility to comply with the Federal statute(s).

9.1(2) Monitoring Respondents’ Actions

A. Monitoring activities should be tailored to follow the agreement. While many agreements 

can be fulfilled in a short period of time, others will take longer to implement because of 

complex terms.

B. The NRC should notify the respondent when it has satisfied the terms of the Settlement 

Agreement.

C. If SBCR/OCCP determines that the respondent has failed to implement the agreement, 

OCCP should provide written notice to the respondent outlining the deficiencies and 

needed remedial actions.

9.1(3) Modifying an Agreement

A. SBCR/OCCP may modify the Settlement Agreement if circumstances have arisen that 

fully resolve, or render moot, any compliance concerns addressed by the agreement 

(e.g., further remedial action is not required because the programs at issue no longer 

exist). Copies of any modifications must be initiated and received by the parties.

B. SBCR/OCCP will also modify the agreement to comport with:

1. Changes in controlling case law,

2. Changes in statutes,

3. Changes in regulations, or

4. Changes in NRC policy that cause provisions in the agreement to no longer be 

legally required.

9.1(4) Respondent’s Failure to Comply with an Agreement

A. If OCCP learns or has reason to believe that the agreement is not being complied with, it 

should contact the respondent immediately.

B. If the matter cannot be resolved, NRC will take action to the greatest extent permissible 

by law. 

63

10. TYPES OF CLOSURE LETTERS

10.1 Closure Letters Generally

A. Different types of letters will be issued to the complainant and respondent depending on 

the findings of an investigation or how the case is resolved.

B. All closure letters should include:

1. A statement of the NRC’s jurisdictional authority, including the statutory basis for the 

investigation;

2. A brief statement of the allegations over which the NRC has jurisdiction;

3. A brief statement of the NRC’s jurisdiction over the respondent;

4. The basis for the complaint (e.g., race, color, national origin, sex, disability, religion, 

age, etc.);

5. A statement of each allegation and the applicable regulation;

6. An explanation of the status of any issues that were investigated but are not included 

in the letter or any issues that were raised but not investigated;

7. An explanation of the basis for the NRC’s determination that the complaint has been 

resolved, if applicable;

8. A paragraph on the prohibition of retaliation by the respondent against the 

complainant or anyone who has either taken action or participated in an action to 

secure rights protected by the civil rights statutes;

9. A paragraph on the FOIA and the Privacy Act;

10. An attachment of a copy of any written agreement;

11. A notation for the respondent as to when the first monitoring report will be due, if 

applicable;

12. Notation that the complainant has the right to file his or her own private lawsuit in 

Federal District Court, if applicable;

13. The name and telephone number of the Civil Rights Specialist/Investigator or other 

person to contact for additional information; and

14. Thanks to the respondent for its cooperation (optional).

A. All closure letters should be signed by the Director of SBCR before they are issued to 

the involved parties.
64

B. SBCR management may decide to consult with OGC before issuing a closure letter 

(e.g., if a complaint involves issues that are novel, of media interest, or politically 

sensitive).

10.2 Letter of Resolution

A. A Letter of Resolution is issued when the respondent has voluntarily taken actions 

to come into compliance or has agreed to take the required steps. It can be issued 

before any discrimination has been proven and a Letter of Findings prepared, or after 

an investigation that finds noncompliance. A Letter of Resolution can simply explain 

the steps the respondent has taken or promises to take, or it can include a Settlement 

Agreement (see Tab 16).

B. Letters of Resolution should include, in addition to the items in Section 5–2, the 

following:

1. The steps that the respondent has taken or will take to come into compliance and an 

explanation of how these actions meet the requirements of the applicable regulation;

2. Notice that failure to take or continue these actions may result in the finding of a 

violation and that compliance will be monitored, if necessary; and

3. The date(s), if applicable, that any promised action will occur and when monitoring or 

other reports will be due.

10.3 “No Violation” Letter of Findings

A. When OCCP concludes that evidence is insufficient to show that a respondent failed 

to comply with applicable regulations—or that it is clear that the respondent is in 

compliance—SBCR will inform the parties in writing.

B. A “No Violation” Letter of Findings (also called a Compliance Letter of Findings) should 

include, in addition to the items in Section 10.1, the following:

1. An explanation of why the respondent was found to be in compliance;

2. Notification of the complainant’s right to file a private action or other appeal rights (in 

the letter to the complainant), if applicable; and

3. A list of any procedural violations, such as lack of posted notice, or other concerns 

uncovered during the investigation. Inclusion of these items will put the respondent 

on notice that certain practices are questionable and that without corrective steps a 

future violation finding is possible (see Tabs 14 and 15).

10.4 Violation Letter of Findings

A. When OCCP determines that the respondent has not complied with applicable 

regulations and the respondent declines to enter into an agreement, OCCP will prepare 

a Violation Letter of Findings, with OGC concurrence.
65

B. A Violation Letter of Findings should include, in addition to the items in Section 10.1, the 

following:

1. A statement of each issue and the findings of fact for each, supported by any 

necessary explanation or analysis of the evidence on which the findings are based;

2. Conclusions for each issue that cite the relevant facts, the applicable regulation, 

and the appropriate legal standards. An OGC review should be obtained related to 

usage of the appropriate legal standards;

3. A description of proposed remedies or directions to the respondent on resolving the 

matter;

4. An offer of assistance in devising a remedial plan for compliance (if a proposed 

formal agreement is not included), if appropriate;

5. Notice that the Letter of Findings is not intended, and should not be construed, to 

cover any other issue regarding the respondent’s compliance;

6. Notice of the time limit on the conciliation process and the consequence of failure to 

achieve voluntary compliance;

7. Notice of the NRC’s or the respondent’s obligation to take immediate action, or 

alternatively, any other time limit set by SBCR regarding the settlement process;

8. The consequence of failure to take SBCR directed action or settlement; and

9. Notice of a possible deferral if a decision is made to defer final approval of any 

application by the respondent for additional FFA.

C. When writing a Violation Letter of Findings, the following guidelines should be 

considered:

1. The Letter of Findings should present a complete, neutral discussion of the facts in a 

clear, concise, and logical manner.

2. Where the investigation has revealed two different versions of the facts, state both 

sides.

3. The intended reader should be considered to have no knowledge of civil rights laws 

or the facts of the particular investigation.

4. The Letter of Findings cannot assume facts or the law. These elements must be 

clearly articulated in the letter.

5. The general prohibition contained in the relevant statute and the particular regulation 

governing the issues should be cited. Only focus on those parts of the regulations 

necessary to resolve the complaint.
66

6. The Letter of Findings should tell the reader why a particular set of facts 

demonstrates compliance or noncompliance.

7. Where it is necessary to credit one version of the facts and discredit another 

version, the Letter of Findings should state the basis on which the one version was 

determined to be more credible than the other.

8. In the conclusion of the Letter of Findings, the determinations of compliance, 

noncompliance, or both should be highlighted.

9. The Letter of Findings must contain the information necessary to meet the burden 

of proof. The legal standard for a Letter of Findings is the “preponderance of the 

evidence.”

D. Letters of Resolution and Violation Letters of Finding are both often called 

Noncompliance Letters of Finding, and should be recorded as such in the annual EO 

12250 report to DOJ.
67

11. INITIATING ENFORCEMENT ACTION

11.1 Commencing Enforcement Actions

A. If SBCR/OCCP is unable to negotiate a settlement with a respondent found to be in 

noncompliance, or if a respondent fails to meet the terms of an existing agreement, the 

NRC will begin enforcement action.

B. Enforcement is a formal process that is initiated only after other means for compelling 

compliance have failed.

C. Except where otherwise indicated, NRC/SBCR will follow the procedures in the NRC’s 

Title VI regulations (10 CFR 4) when enforcing any civil rights statute. For disability 

based complaints, NRC/SBCR will follow the procedures in the regulations at 10 CFR 

4, Subpart B (implementing Section 504 of the Rehabilitation Act of 1973, as amended, 

with respect to federally assisted programs or activities), and 10 CFR 4, Subpart E 

(which applies to programs or activities conducted by the NRC). 

D. The decision to initiate administrative enforcement proceedings or referral to DOJ, 

recommending that appropriate proceedings be brought must be made in consultation 

with the Office of General Counsel, which will help develop an enforcement strategy and 

coordinate meetings with DOJ officials and others (see 10 CFR 4.46).

11.2 Available Enforcement Options

A. The DOJ guidelines for enforcing Title VI (28 CFR Section 50.3, “Guidelines for the 

Enforcement of Title VI, Civil Rights Act of 1964”) note that several enforcement options 

exist.

B. Title VI itself and relevant presidential directives preserve in each agency the authority 

and duty to select, from among available sanctions, the methods best designed to 

secure compliance in individual cases. These sanctions include referral to DOJ, 

termination of or refusal to grant assistance, and other administrative actions.

C. In each case, the NRC’s primary objective is to compel respondents to promptly and fully 

comply with civil rights laws, thus promoting the delivery of accessible, nondiscriminatory 

services and ensuring that needed Federal assistance may commence or continue.

D. The NRC’s primary objective is to also hold the agency to the same standards as it holds 

its respondents, and to ensure that NRC conducted programs and activities also deliver 

accessible, nondiscriminatory services.

11.2(1) Referral to the Department of Justice

A. As noted in NRC regulations under 10 CFR 4, Subpart A, Section 4.46, compliance 

may be effected by referring the matter to DOJ with a recommendation that appropriate 

proceedings be brought to enforce any rights of the United States under any law of the 

United States, or any assurance or other contractual undertaking.
68

B. SBCR/OCCP management initiate referrals to DOJ by following all regulations, 

guidance, policies, and any memoranda of understanding between the NRC and DOJ 

specific to the applicable statute.

C. SBCR/OCCP management must consult with OGC on the prospective referral, and the 

underlying basis for the referral, before requesting DOJ’s involvement.

11.2(2) Termination of or Refusal to Grant Assistance (Applicable to Recipients)

A. The ultimate sanctions under Title VI are the refusal to grant an application for 

assistance and the termination of assistance being rendered.

B. Before sanctions may be invoked, the NRC regulations at 10 CFR 4.48, “Termination of 

or Refusal to Grant or to Continue Federal Financial Assistance,” require the following to 

have occurred:

1. SBCR has advised the applicant or respondent of his or her failure to comply and 

has determined that compliance cannot be secured by voluntary means (see 10 CFR 

4.49).

2. There has been an express finding on the record, after opportunity for hearing (see 

10 CFR 4.51, “Notice of Opportunity for Hearing,” for hearing requirements), of a 

failure by the applicant or respondent to comply with a requirement imposed by or 

under this subpart.

3. The action has been approved by the Commission under 10 CFR 4.72, “Exceptions 

and Final Decision.”

4. Thirty days have passed since the Commission filed (with the committee of the 

House and the committee of the Senate having legislative jurisdiction over the 

program involved) a full written report of the circumstances and the grounds for such 

action.

C. The NRC’s Section 504 at 10 CFR 4.233 outline that the enforcement procedures set 

forth in 10 CFR 4.41, “Periodic Compliance Reviews,” through 4.75, “Post Termination 

Proceedings,” shall be used for the enforcement of the regulations in 10 CFR 4 

Subpart B.

D. When SBCR recommends the termination of or refusal to grant assistance, it should 

work with OGC to prepare an enforcement recommendation package, which is submitted 

to the Commission/EDO for consideration. The package should include the following 

items:

1. Letter of Findings;

2. Litigation memorandum describing the issue; the nature of any violations found on 

investigation of each issue; applicable statutes, regulations, and case law; and an 

evaluation of evidence that supports each finding;
69

3. Information regarding FFA; and

4. Discussion of attempts at settlement.

11.2(3) Other Administrative Actions Related to Recipients

A. A number of effective alternative courses not involving litigation may also be available in 

many cases. These possibilities include:

1. Consulting with or seeking assistance from other Federal agencies having authority 

to enforce nondiscrimination requirements;

2. Consulting with or seeking assistance from state or local agencies having such 

authority;

3. Bypassing a recalcitrant central agency applicant in order to obtain assurances from, 

or to grant assistance to, complying local agencies; and

4. Bypassing all recalcitrant non Federal agencies and providing assistance directly to 

the complying ultimate beneficiaries.

B. The use of such administrative alternatives should be considered at all stages of 

enforcement when appropriate and feasible.

11.3 When Enforcement Occurs

A. Before proceeding with enforcement, the NRC must determine that compliance cannot 

be secured through voluntary means.

B. Enforcement should be initiated following a violation finding and failure of all settlement 

efforts. Any of the following actions constitutes failure:

1. The respondent has unreasonably prolonged settlement negotiations with the NRC.

2. The respondent is not negotiating in good faith.

3. The respondent is not represented by an official of sufficient stature to bind the 

respondent.

4. The respondent has taken actions that will not cure the discrimination found.

C. Under DOJ regulations at 28 CFR 42.411, “Methods of Resolving Noncompliance,” 

agencies must notify the Assistant Attorney General for Civil Rights of any case in 

which negotiations have continued for more than 60 calendar days after making the 

determination of probable noncompliance and state the reasons for the length of 

negotiations.
70

11.4 Letter to the Respondent Regarding Imminent Enforcement

A. At the enforcement stage, a Violation Letter of Findings will have already been sent to 

the respondent outlining the NRC’s findings, actions the respondent must take to come 

into compliance, and the consequences of failing to take those actions.

B. Before proceeding further, SBCR/OCCP should send a letter to the respondent setting 

out the last clear opportunity for settlement and, again, the actions to be taken to effect 

compliance.

C. Enforcement should not be initiated before the passage of at least 60 calendar days from 

the mailing of such notice to the respondent. During this period of at least 10 calendar 

days, additional efforts should be made to persuade the respondent to comply with the 

regulations and take corrective action (under 10 CFR 4.49, “Other Means Authorized by 

Law”).

11.5 Special Procedures for Shorter Programs

A. Special enforcement procedures may sometimes be required where there is 

noncompliance with Title VI regulations in connection with a program of such short 

total duration that all assistance funds will have to be paid out before the NRC’s usual 

administrative procedures can be completed and where deferral in accordance with 

these guidelines would be tantamount to a final refusal to grant assistance.

B. In such a case, the NRC may, although otherwise following these guidelines, suspend 

normal agency procedures and institute expedited administrative proceedings to 

determine whether the regulations have been violated. SBCR, after consulting with 

OGC, should simultaneously refer the matter to DOJ for consideration of possible court 

enforcement, including interim injunctive relief. Deferral of action on an application 

is appropriate, in accordance with DOJ guidelines, for a reasonable period of time, 

provided such action is consistent with achievement of the objectives of the statute 

authorizing the FFA in connection with the action taken. As in other cases in which 

noncompliance is found in the hearing proceeding, and if administrative alternatives 

are ineffective or inappropriate and court enforcement is not feasible, procedures under 

Section 602 of Title VI may be completed and assistance finally refused.
A-1

APPENDIX A – COMPLAINT PROCESSING CHECKLIST

 EVALUATE THE COMPLAINT

− Determine whether the correspondence is a complaint

− Record the complaint in the OCCP Internal Tracking System

− Acknowledge the complaint

− Determine whether the complaint is complete

− Identify missing information

− Determine whether the complaint has been filed in a timely manner

 DETERMINE JURISDICTION AND ISSUES

− Confirm NRC jurisdiction over the issues

− Determine regulatory authority

− Determine whether the complaint should be referred to another agency

− List allegations/issues

− Determine whether the case should be closed administratively or nonadministratively

 DATA COLLECTION

− Notify the respondent and the complainant of the investigation

− Write an Investigative Plan

− Identify relevant data needed

− Select appropriate data collection methods

− Send data request letter

− Create an interview list with preliminary questions

− Decide whether an on site visit is necessary

− Arrange the on site visit 
A-2

 ON SITE

− Conduct an opening conference

− Review on site records for relevant data

− Conduct interviews

− Write up interview notes

− Conduct an exit conference

 DATA ANALYSIS

− Cross check data collected with the Investigative Plan

− Determine relevance and verify evidence

− Assemble the evidence

− Draw conclusions and develop patterns established by information

 DEVELOP FINDINGS

− Summarize the complainant’s position

− Summarize the respondent’s position

− Apply relevant statutes and regulations to the data collected

− Develop and articulate preliminary/recommended conclusions

− Develop and articulate final conclusions

− Write the Investigative Report

− Write the Letter of Findings
B-1

APPENDIX B – NRC SF 782 COMPLAINT FORM
B-2
B-3
B-4
B-5
B-6
C-1

APPENDIX C – COMPLAINANT CONSENT/RELEASE FORM

[Complainant

Address

City, State, ZIP Code]

OCCP # [13 11(27)]

Please read the information below, check the appropriate box, and sign this form.

I have read the Notice of Investigatory Uses of Personal Information by the Nuclear Regulatory 

Commission (NRC). As a complainant, I understand that in the course of an investigation it may 

become necessary for NRC to reveal my identity to persons at the organization or institution 

under investigation. I am also aware of the obligations of NRC to honor requests under 

the Freedom of Information Act. I understand that it may be necessary for NRC to disclose 

information, including personally identifying details, which it has gathered as a part of its 

investigation of my complaint. In addition, I understand that as a complainant, I am protected by 

NRC’s regulations from intimidation or retaliation for having taken action or participated in action 

to secure rights protected by nondiscrimination statutes enforced by NRC.

CONSENT/RELEASE

/ / CONSENT – I have read and understand the above information and authorize NRC to 

reveal my identity to persons at the organization or institution under investigation. I hereby 

authorize the NRC to receive material and information about me pertinent to the investigation 

of my complaint. I understand that the material and information will be used for authorized civil 

rights compliance and enforcement activities. I further understand that I am not required to 

authorize this release, and do so voluntarily.

/ / CONSENT – The Respondent named in this complaint may receive a copy of my complaint 

upon request.

/ / CONSENT DENIED – I have read and understand the above information and do not want 

NRC to reveal my identity to the organization or institution under investigation, or to review, 

receive copies of, or discuss material and information about me, pertinent to the investigation of 

my complaint. I understand this is likely to impede the investigation of my complaint and may 

result in the closure of the investigation.

_____________________________________ _______________________

SIGNATURE Date

_____________________________________ _______________________

Print Complainant’s Name Date

D-1

APPENDIX D – NOTICE ABOUT INVESTIGATORY USES OF PERSONAL 

INFORMATION

NOTICE OF COMPLAINANT/INTERVIEWEE RIGHTS AND PRIVILEGES

Complainants and individuals who cooperate in an investigation, proceeding, or hearing 

conducted by the U.S. Nuclear Regulatory Commission (NRC) are afforded certain rights 

and protections. This brief description will provide you with an overview of these rights and 

protections.

This notification applies, as follows:

—A Respondent may not force its employees to be represented by the Respondent’s counsel 

nor intimidate, threaten, coerce, or discriminate against any employee who refuses to reveal the 

content of an interview. An employee does, however, have the right to representation during 

an interview with NRC. The representative may be the Respondent’s counsel, the employee’s 

private counsel, or anyone else the interviewee authorizes to be present.

—A Respondent may not force employees or witnesses to be represented by General Counsel 

nor intimidate, threaten, coerce, or discriminate against any employee who refuses to reveal the 

content of an interview. An employee does, however, have the right to representation during an 

interview with NRC. The representative may be NRC counsel, the employee’s private counsel, 

or anyone else the interviewee authorizes to be present.

—The laws and regulations which govern the NRC’s compliance and enforcement authority 

provide that neither the NRC, nor the Respondent, nor any other person shall intimidate, 

threaten, coerce, or discriminate against any individual because he or she has made a 

complaint, testified, assisted, or participated in any manner in an investigation, proceeding, or 

hearing conducted under NRC’s jurisdiction, or has asserted rights protected by statutes that 

NRC enforces.

—Information obtained from the complainant or other individual maintained in NRC’s 

investigative files may be exempt from disclosure under the Privacy Act or under the Freedom 

of Information Act if release of such information would constitute an unwarranted invasion of 

personal privacy.

There are two laws governing personal information submitted to any Federal agency, including 

the NRC: The Privacy Act of 1974 (5 U.S.C. § 552a) and the Freedom of Information Act (5 

U.S.C. § 552).

THE PRIVACY ACT protects individuals from misuse of personal information held by the 

Federal Government. The law applies to records that are kept and that can be located by the 

individual’s name or social security number or other personal identification system. Persons 

who submit information to the government should know that:

—The NRC is required to investigate complaints of discrimination on the basis of race, color, 

national origin, sex, disability, age, and, in some instances, religion against Respondents 

receiving Federal financial assistance. The NRC is also authorized to conduct reviews of 

federally funded Respondents to assess their compliance with civil rights laws.
D-2

—Information that the NRC collects is analyzed by authorized individuals within the agency. 

This information may include records or other personal information. The NRC’s Civil Rights 

Specialist may need to reveal certain information to persons outside the agency in the course 

of verifying facts or gathering new facts to develop a basis for making a civil rights compliance 

determination. Such details could include the physical condition or age of a complainant. The 

NRC may also be required to reveal certain information to any individual who requests it under 

the provisions of the Freedom of Information Act (see below).

—Personal information will be used only for the specific purpose for which it was submitted; that 

is, for authorized civil rights compliance and enforcement activities. Except in the instances 

defined in the NRC’s regulation at 10 CFR 9, “Public Records,” and 10 CFR 2.390, “Public 

Inspections, Exemptions, Requests for Withholding,” the NRC will not release the information to 

any other agency or individual unless the person who supplied the information submits a written 

consent. One of these exceptions is when release is required under the Freedom of Information 

Act (see below).

—No law requires a complainant to give personal information to the NRC, and no sanctions will 

be imposed on complainants or other individuals who deny the NRC’s request. However, if the 

NRC fails to obtain information needed to investigate allegations of discrimination, it may be 

necessary to close the investigation.

—The Privacy Act permits certain types of systems of records to be exempt from some of its 

requirements, including the access provisions. It is the policy of the NRC to exercise authority 

to exempt systems of records only in compelling cases. The NRC may deny a complainant 

access to the files compiled during the agency investigation of his or her civil rights complaint 

against the NRC or a Respondent receiving Federal financial assistance. Complaint files are 

exempt in order to aid negotiations between Respondents and the NRC in resolving civil rights 

issues and to encourage them to furnish information essential to the investigation.

—The NRC does not reveal the names or other identifying information about an individual 

unless it is necessary for the completion of an investigation or for enforcement activities against 

a Respondent that violates the laws, or unless such information is required to be disclosed 

under the Freedom of Information Act (FOIA) or the Privacy Act. The NRC will keep the identity 

of complainants confidential except to the extent necessary to carry out the purposes of the civil 

rights laws, or unless disclosure is required under FOIA, the Privacy Act, or otherwise required 

by law.

THE FREEDOM OF INFORMATION ACT gives the public access to certain files and records of 

the Federal Government. Individuals can obtain items from many categories of records of the 

Government, not just materials that apply to them personally. The NRC must honor requests 

under the Freedom of Information Act, with some exceptions. The NRC generally is not 

required to release documents during an investigation or enforcement proceedings if the release 

could have an adverse effect on the ability of the agency to do its job. Also, any Federal agency 

may refuse a request for records compiled for law enforcement purposes if their release could 

be an “unwarranted invasion of privacy” of an individual. Requests for other records, such as 

medical files, may be denied where the disclosure would be a “clearly unwarranted invasion of 

privacy.”
E-1

APPENDIX E – ACKNOWLEDGMENT OF RECEIPT AND ACCEPTANCE LETTER TO 

THE COMPLAINANT

[Complainant

Address

City, State, ZIP Code]

In Reply Refer to: NRC OCCP # [13 11(27)]

Dear [Name]:

This correspondence is to notify you that the U.S. Nuclear Regulatory Commission’s (NRC) 

Office of Small Business and Civil Rights (SBCR) is in receipt of your complaint against 

[Respondent]. SBCR’s Outreach and Compliance Coordination Program (OCCP) is currently 

reviewing the complaint for acceptance and/or investigation under [statute(s)]. The complaint 

was received in our office on [date]. Specifically, you have alleged that [describe allegations].

A Civil Rights Specialist/Investigator will contact you by telephone as part of our intake 

procedure to explain:

1) the NRC’s authority to ensure nondiscrimination in NRC conducted and Federal 

financially assisted programs and activities

2) the roles and responsibilities of SBCR and OCCP

3) applicable civil rights regulations and remedies available through the NRC

4) rights, responsibilities, and obligations of the involved parties (you, the complainant, and 

the alleged violator, the Respondent)

5) the NRC’s complaint process and investigation procedures

6) other information relevant to processing your complaint

During the intake teleconference, the Civil Rights Specialist will answer any questions, discuss 

any concerns, and address any issues you or your representative may have.

At a later date, you will receive written notice of whether the agency will investigate the 

allegations contained in the complaint. If so, and if needed, you will receive a request for 

additional information and/or documentation.

Please be advised that no one may intimidate, threaten, coerce, or engage in other 

discriminatory conduct against any individual because s/he has either taken action or 

participated in an action to secure rights protected by the civil rights laws that the NRC enforces. 

Any individual alleging such harassment or intimidation may file a complaint with SBCR.
E-2

Under the Freedom of Information Act (5 U.S.C. § 552) and the Privacy Act (5 U.S.C. § 552a), 

it may be necessary to release this document and related correspondence and records upon 

request. Therefore, enclosed for your information are the:

1) Complainant Consent/Release Form and

2) Notice of Investigatory Uses of Personal Information Fact Sheet.

Please sign and date the “Complainant Consent/Release Form” and return it to this office in the 

enclosed self addressed envelope within 15 calendar days of receiving this letter. In the event 

that we receive such a request, we will seek to protect, to the extent provided by law, personal 

information which, if released, could constitute an unwarranted invasion of privacy.

If you have any questions, please contact [name of Investigator], the Investigator assigned to 

this case, who can be reached at [(xxx) xxx xxxx] (voice), [(xxx) xxx-xxxx] (fax), [(xxx) xxx xxxx] 

(TTD), or by e mail to OCCPResources@nrc.gov.

Please refer to the complaint number cited above in all future correspondence or contact with 

this office.

Sincerely,

[Name]

OCCP Manager

U.S. Nuclear Regulatory Commission 

Enclosures (as stated)
F-1

APPENDIX F – FOLLOWUP LETTER AND REQUEST FOR INFORMATION 

(COMPLAINANT)

[Complainant

Address

City, State, ZIP Code]

In Reply to: NRC OCCP # 13 11(27)

Dear [Name]:

This correspondence serves as a followup to the letter (acknowledging our receipt of your 

complaint) that was sent to you on [Date], which informed you that the U.S. Nuclear Regulatory 

Commission’s (NRC’s) Outreach and Compliance Coordination Program (OCCP), which is 

administered by the agency’s Office of Small Business and Civil Rights (SBCR), was reviewing 

the complaint for possible investigation under [statute(s)].

After a preliminary review of your complaint, it has been determined that additional information 

is needed from you in order to more fully understand the facts and circumstances that lead you 

to believe discrimination occurred. Please provide:

[INSERT REQUEST FOR INFORMATION]

Your response to the above request for information is needed by no later than close of business 

on [date]. If the information is not received by that date, the case will be administratively closed 

and SBCR will take no further action.

Please be advised that no one may intimidate, threaten, coerce, or engage in other 

discriminatory conduct against an individual because he or she has either taken action or 

participated in an action to secure rights protected by the civil rights laws that we enforce. Any 

individual alleging such harassment or intimidation may file a complaint with SBCR.

If you have any questions concerning this letter, please contact me at [(xxx) xxx-xxx ] (voice). If 

you have any questions or concerns regarding the complaint or investigative process, please 

contact [name of Investigator], the Investigator assigned to this case. [Investigator’s name] can 

be reached at [(xxx) xxx xxxx] (voice), [(xxx) xxx-xxxx] (fax), [(xxx) xxx xxxx] (TTD), or by e mail 

to [e mail address].

Please refer to the complaint number cited above in all future correspondence or contact with 

this office.

Sincerely,

[Name]

OCCP Manager

U.S. Nuclear Regulatory Commission 

Enclosures (as stated)

G-1

APPENDIX G – DISMISSAL LETTER TO COMPLAINANT NO JURISDICTION

[Complainant

Address

City, State, ZIP Code]

In Reply Refer To: NRC OCCP # 13 11 (27)

Dear [Name]:

This correspondence serves as a follow-up to the acknowledgement of complaint and status 

letters sent to you on ______ and ______ [insert dates], which informed you that the U.S. 

Nuclear Regulatory Commission’s (NRC’s) Outreach and Compliance Coordination Program 

(OCCP), which is administered by the agency’s Office of Small Business and Civil Rights 

(SBCR), had received your complaint and was reviewing it for possible investigation under 

[statute(s)].

After a thorough review of the information you provided, it has been determined that the 

matters raised in your complaint are not related to the laws or statutes for which the NRC has 

jurisdiction. Therefore, SBCR has closed your case and will take no further action in this matter.

[INSERT LANGUAGE BELOW IF THE COMPLAINT HAS BEEN REFERRED TO ANOTHER 

AGENCY (FEDERAL, STATE, OR LOCAL)]

However, SBCR has referred your complaint to the [agency name], since it appears that that 

agency may have jurisdiction over the matter. A copy of the referral is attached. Any questions 

about this referral and all further correspondence should be addressed to:

[INSERT REFERRAL AGENCY ADDRESS/CONTACT INFORMATION]

If the NRC can be of assistance or service to you in the future, please feel free to contact us.

Sincerely,

[Name]

Director, SBCR

U.S. Nuclear Regulatory Commission

Enclosures (as stated)

H-1

APPENDIX H – REFERRAL LETTER TO OUTSIDE AGENCY

[Name of agency or component head designated for civil rights complaint referrals

Name of agency or component

Address

City, State, ZIP Code]

In the Matter of Complainant: [Name]

In Reply Refer to: NRC OCCP # 13 11(27)

Dear [Name]:

Enclosed for your review is correspondence received by the U.S. Nuclear Regulatory 

Commission (NRC). The correspondence was received in NRC’s Office of Small Business and 

Civil Rights (SBCR) on [date]. The complainant alleges:

[INSERT DESCRIPTION OF COMPLAINT’S ALLEGATIONS]

After conducting a thorough review of the information provided, it has been determined that 

the matters raised in the complaint are not related to the laws or statutes for which the NRC 

has jurisdiction. Therefore, SBCR has administratively closed the case and will take no further 

action in this matter.

However, the issue(s) raised may fall within the jurisdiction of the [name of the agency to which 

the NRC Is referring the complaint], so NRC is referring this complaint for your review and 

disposition. The complainant and his/her representative (if applicable) have been informed of 

the NRC’s referral of the complaint to your agency for further processing.

If you have any questions about this letter or related matters, please feel free to contact me at 

[(xxx) xxx xxxx] or email OCCPResource@nrc.gov.

Sincerely,

 

 

[Name]

OCCP Manager

U.S. Nuclear Regulatory Commission 

Enclosures (as stated)

I-1

APPENDIX I – NOTIFICATION OF COMPLAINANT’S RIGHT TO REQUEST A 

WAIVER OF TIMELINESS REQUIREMENT

[Name of Complainant

Address

City, State, ZIP Code]

In Reply Refer to: OCCP # 13 11 (27)

Dear [Name]:

This correspondence is in response to your complaint of discrimination against [name of 

Respondent] on the basis of [protected status, e.g., race or age]. Your complaint was received 

by the U.S. Nuclear Regulatory Commission (NRC) on [date].

NRC’s Outreach and Compliance Coordination Program (OCCP), which is administered by the 

agency’s Office of Small Business and Civil Rights (SBCR), reviewed the information provided 

to determine possible investigation under [statute(s)].

Based on a thorough review of your complaint, SBCR has determined that the alleged act(s) of 

discrimination occurred on [date]. Normally, a complaint must be received by NRC within 180 

calendar days of the alleged act of discrimination; in the case of your complaint, 180 calendar 

days from the date of the alleged act(s) of discrimination would have been [date]. Therefore, 

you have failed to file your complaint in a timely manner.

The NRC has the authority to waive the 180 calendar day time period required for filing a 

complaint if you can demonstrate that your failure to file was based on “good cause.” Generally, 

NRC will find good cause in the following circumstances:

1) The complainant could not reasonably be expected to know the act was discriminatory 

within the 180 day period established by NRC, and the complaint was filed after the 

complainant became aware of the alleged discrimination.

2) The complainant was unable to file a complaint because of incapacitating illness or other 

incapacitating circumstances during the 180 calendar day period, and the complaint was 

filed after the period of incapacitation ended.

3) The complainant filed a complaint alleging the same discriminatory conduct within the 

180 calendar day period with another Federal, state, or local civil rights enforcement 

agency, and filed a complaint with NRC after the other agency had completed its 

investigation, or notified the complainant that it would take no further action.

4) The complainant filed, within the 180 calendar day period, an internal grievance alleging 

the same discriminatory conduct that is the subject of the NRC complaint, and the 

complaint is filed after the internal grievance is concluded.
I-2

5) Unique circumstances generated by NRC action have adversely affected the 

complainant.

6) The discriminatory act is of a continuing nature.

If you wish to request a waiver, please submit a detailed description explaining why you failed to 

file your complaint within 180 days of the alleged act(s) of discrimination. If you do not seek a 

waiver within 30 days of your receipt of this letter, SBCR will administratively close the complaint 

and no further action will be taken.

Under the Freedom of Information Act (5 U.S.C. § 552) and the Privacy Act (5 U.S.C. § 552(a)), 

the NRC may be required to release this letter and other correspondence and records related to 

your complaint in response to a request from a third party. Should NRC receive such a request, 

the agency will safeguard, to the extent permitted by the Freedom of Information Act and the 

Privacy Act, the release of information which could constitute an unwarranted invasion of your or 

others’ privacy.

If you have any questions concerning this letter, please contact [insert name of Civil Rights 

Specialist/Investigator], the Investigator assigned to this case. [Investigator’s name] can 

be reached at [(xxx) xxx xxxx] (voice), [(xxx) xxx-xxxx] (fax), [(xxx) xxx xxxx] (TTD), or by e 

mail to [e mail address]. Please direct any written correspondence regarding this matter to 

[Investigator’s name and address].

Please refer to the complaint number cited above in all future correspondence or contact with 

SBCR.

Sincerely,

[Name]

OCCP Manager

U.S. Nuclear Regulatory Commission 
J-1

APPENDIX J – NOTIFICATION OF INVESTIGATION LETTER TO COMPLAINANT

[Complainant

Address

City, State, ZIP Code]

In Reply Refer To: OCCP Complaint Case # 13 11 (27)

Dear [Name]:

This correspondence serves as a follow up to the acknowledgement of complaint and status 

letters sent to you on [insert date] and [insert date], which informed you that the U.S. Nuclear 

Regulatory Commission’s (NRC) Outreach and Compliance Coordination Program (OCCP), 

which is administered by the agency’s Office of Small Business and Civil Rights (SBCR) had 

received your complaint and reviewing it for possible investigation under [statute(s)].

After a thorough review of the information you provided, it has been determined that the 

complaint fall under the laws or statutes for which the NRC has jurisdiction. This letter is 

to notify you that SBCR has initiated an investigation of your allegations under [statute(s)]. 

Specifically, the following allegations have been accepted alleged for investigations─ 

 INSERT DESCRIPTION OF ACCEPTED ALLEGATIONS FOR INVESTIGATION

1. Whether_____________________________________________________________.

2. Whether_____________________________________________________________.

3. Whether_____________________________________________________________.

4. Whether_____________________________________________________________.

The investigation will include, where appropriate, a review of pertinent practices and policies 

of the Respondent, the circumstances under which the possible noncompliance occurred, and 

other factors relevant to a determination as to whether the Respondent has failed to comply 

with applicable NRC and Federal civil rights regulations. If the investigation indicates the 

Respondent failed to comply with these regulations, SBCR will inform the Respondent and the 

matter will be resolved by informal means whenever possible. SBCR will inform you and the 

Respondent in writing, if the investigation does not warrant NRC action.

You should be aware that no one may intimidate, threaten, coerce, or engage in other 

discriminatory conduct against you because you have either taken action or participated in 

an action to secure rights protected by the nondiscrimination statutes NRC enforces. If you 

experience such harassment or intimidation, you may file a complaint with the NRC.

Please be advised that NRC’s investigation represents the interests of the United States 

and NRC does not represent you individually. The agency’s primary goal is to ensure 

nondiscrimination in NRC conducted and Federal financially assisted programs and activities. 

Remedial action will be negotiated principally with this goal in mind. This relief may be 
J-2

consistent with your interests; however, you may wish to consult private counsel of your 

choosing to determine what, if any, relief you may be entitled to receive through private litigation. 

Under the Freedom of Information Act (5 U.S.C. § 552) and the Privacy Act (5 U.S.C. § 552a), 

it may be necessary to release this document and related correspondence and records upon 

request. In the event that NRC receives such a request, NRC will Seek to protect, to the extent 

provided by law, personal information which, if released, could constitute an unwarranted 

invasion of privacy.

[Insert name of the Civil Rights Specialist/Investigator], the Investigator assigned to this case, 

will be contacting you in the near future to schedule an interview with you [by telephone/in 

person]. The OCCP will keep you informed of the progress of the investigation. If you have any 

questions, please contact [Investigator] at [(xxx) xxx xxxx] (voice), [(xxx) xxx-xxxx] (fax), [(xxx) 

xxx xxxx] (TTD), or electronically at [e mail address].

Please reference the complaint number cited above in all future correspondence or contact with 

this office.

Sincerely,

Name 

OCCP Manager

U.S. Nuclear Regulatory Commission 
K-1

APPENDIX K – NOTIFICATION OF INVESTIGATION LETTER AND REQUEST FOR 

INFORMATION

[Responsible Respondent official

Title

Address

City, State, ZIP Code]

In Reply Refer to: OCCP # [13 11 (27)]

In the Matter of: [Complainant] v. [Respondent]

Dear [Name]:

A complaint of discrimination, dated [insert date], has been filed by [insert the name of the 

complainant] against [insert the name of the Respondent]. The complaint was received by 

the U.S. Nuclear Regulatory Commission (NRC) Office of Civil Rights on [insert date]. The 

complainant alleges the following:

[INSERT DESCRIPTION OF ACCEPTED ALLEGATIONS FOR INVESTIGATION]

The allegation(s) raised by the complainant is/are covered under [insert applicable regulations]. 

The NRC’s investigation will focus on the following allegation(s) [use as many lines as needed]:

 Whether _________________________________________________________; and

 Whether _________________________________________________________.

In accordance with Title 10 of the Code of Federal Regulations, Parts 4 (“Nondiscrimination 

in Federally Assisted Programs or Activities Receiving Federal Financial Assistance from 

the Commission”) and 5 (“Nondiscrimination on the Basis of Sex in Education Programs or 

Activities Receiving Federal Financial Assistance”), applicable Federal Executive Orders, and 

NRC’s Procedures for Processing External Complaints, NRC’s Office of Small Business and 

Civil Rights (SBCR)/Outreach and Compliance Coordination Program (OCCP) investigates 

complaints of discrimination filed against NRC conducted or Federal financially assisted 

programs and activities.

SBCR is required to make findings of fact and conclusions of law, and to attempt to negotiate 

voluntary compliance if a violation is found. NRC regulation also provides for the use of 

alternative means of dispute resolution, where appropriate, including settlement negotiations 

and conciliation. Generally, when an investigation is completed, the results of the investigation 

are sent to a Respondent in a Letter of Findings. If the investigation reveals discrimination that 

violates [statute(s)], attempts will be made to resolve the matter before issuing a violation Letter 

of Findings. If a violation letter is issued and an agreement cannot be reached on a remedy, 

enforcement action may be initiated. This enforcement may include [insert strong and relevant 

example(s)]. SBCR is committed to resolving this complaint in a productive and amicable 

manner.
K-2

In order to facilitate the investigation, OCCP will send you a Request for Information in the near 

future. We will review and analyze your response and determine whether further investigation, 

potentially including an on site visit to conduct interviews and review additional documents, is 

necessary.

In order to facilitate the investigation, please submit a position statement responding to the 

allegations listed above, within 30 calendar days of the date of this letter. List as appropriate 

in your response any pertinent documents, records, and names of witnesses to support your 

statement. As part of the investigative process, we also need you to provide the documents 

outlined on the enclosed Request for Information on or before [insert date within 30 calendar 

days]. You will be contacted at a later date if it is determined that an on site investigation is 

necessary.

SBCR believes that the issues raised in this complaint may best be addressed through a 

negotiated settlement. If you are interested in entering into negotiations to address the 

allegations raised in this complaint, please notify [insert the name of the Investigator], the 

Investigator assigned to this case, at [(xxx) xxx xxxx] (voice) or [(xxx) xxx xxxx] (TTD) within 10 

days of the date of this letter.

SBCR is obligated to inform you that no one may intimidate, threaten, coerce, or engage in 

discriminatory conduct against an individual because he or she has either taken action or 

participated in an action to secure rights protected by the civil rights laws that the NRC enforces. 

Any individual alleging such harassment or intimidation may file a complaint with NRC’s SBCR.

Under the Freedom of Information Act (5 U.S.C. § 552) and the Privacy Act (5 U.S.C. § 552a), 

it may be necessary to release this document and related correspondence and records on 

request. In the event that NRC receives such a request, NRC will seek to protect, to the extent 

provided by law, personal information which, if released, could constitute an unwarranted 

invasion of privacy.

If you or your representative wish to discuss this complaint, please feel free to contact [insert 

name of the Investigator] at [(xxx) xxx xxxx] (voice), [(xxx) xxx-xxxx] (fax), [(xxx) xxx xxxx] 

(TTD), or by e mail to [e mail address]. Please direct any written correspondence regarding this 

matter to [Investigator and address] and refer to the complaint number cited above. Thank you 

for your cooperation.

Sincerely,

[Name]
L-1

APPENDIX L – SAMPLE FORMAT FOR DRAFTING A REQUEST FOR 

INFORMATION

Issue #1

Documents Needed

Issue #2

Documents Needed

Issue #3

Documents Needed

Issue #4

Documents Needed

M-1

APPENDIX M – FAILURE TO PROVIDE DOCUMENTATION LETTER TO 

RESPONDENT

[Responsible Respondent official

Title

Address

City, State, ZIP Code]

In Reply Refer to: OCCP # [13 11 (27)]

In the Matter of: [Complainant] v. [Respondent]

Dear [Name]:

A complaint of discrimination, dated [insert date], has been filed by [insert the name of 

complainant] against [insert the name of the Respondent]. The complaint was received by 

the U.S. Nuclear Regulatory Commission (NRC) Office of Civil Rights on [insert date]. The 

complainant alleges the following:

[INSERT DESCRIPTION OF ACCEPTED ALLEGATIONS FOR INVESTIGATION]

The allegation(s) raised by the complainant is/are covered under [insert applicable regulations]. 

The NRC’s investigation will focus on the following allegation(s) [use as many lines as needed]:

• Whether _________________________________________________________; and

• Whether _________________________________________________________.

In accordance with Title 10 of the Code of Federal Regulations, Parts 4 (“Nondiscrimination 

in Federally Assisted Programs or Activities Receiving Federal Financial Assistance from 

the Commission”) and 5 (“Nondiscrimination on the Basis of Sex in Education Programs or 

Activities Receiving Federal Financial Assistance”), applicable Federal Executive Orders, and 

NRC’s Procedures for Processing External Complaints, NRC’s Office of Small Business and 

Civil Rights (SBCR)/Outreach and Compliance Coordination Program (OCCP) investigates 

complaints of discrimination filed against NRC conducted or Federal financially assisted 

programs and activities.

NRC is required to make findings of fact and conclusions of law, and attempts to negotiate 

voluntary compliance if a violation is found. NRC regulation also provides for the use of 

alternative means of dispute resolution, where appropriate, including settlement negotiations 

and conciliation. Generally, when an investigation is completed, the results of the investigation 

are sent to a Respondent in a Letter of Findings. If the investigation reveals discrimination that 

violates [statute(s)], attempts will be made to resolve the matter before issuing a violation Letter 

of Findings. If a violation letter is issued and an agreement cannot be reached on a remedy, 

enforcement action may be initiated. This enforcement may include [insert strong and relevant 

example(s)].

SBCR is committed to resolving this complaint in a productive and amicable manner.
M-2

In order to facilitate the investigation, SBCR sent you a letter on [insert date], which requested 

that you submit a position statement responding to the allegations listed above within 15 days of 

the date of the letter. Specifically, you were requested to list, as appropriate in your response, 

any pertinent documents, records, and names of witnesses to support your statement. You 

were informed that the information/documentation requested was necessary to determine 

whether or not an on site or other investigation was necessary.

This notification is being sent to advise you of your failure to comply. As a result, the 

Commission will proceed with actions to effect compliance through means available under 

NRC and Federal regulations. In the short term for this case, such actions will be taken 

in accordance with 10 CFR 4, Subpart A § 4.46. This section states, “If there appears to 

be a failure or threatened failure to comply with any of the provisions of this subpart, and if 

the noncompliance or threatened noncompliance cannot be corrected by informal means, 

compliance with this subpart may be effected by the suspension or termination of or refusal 

to grant or to continue Federal financial assistance or by any other means authorized by law. 

Such other means may include, but are not limited to: (a) A reference to the Department of 

Justice with a recommendation that appropriate proceedings be brought to enforce any rights 

of the United States under any law of the United States (including other titles of the Act), or any 

assurance or other contractual undertaking, and (b) any applicable proceeding under State or 

local law. [The Civil Rights Specialist should take note that the cited paragraph is not applicable 

to complaints involving NRC conducted programs and activities. Consult with your Program 

OCCP Manager for proper guidance regarding cases in which NRC offices are not compliant.]

If you or your representative wish to discuss this matter, please contact [insert name of the 

Program OCCP Manager] by no later than [date within 5 calendar days] at [(xxx) xxx xxxx] 

(voice), [(xxx) xxx-xxxx] (fax), [(xxx) xxx xxxx] (TTD), or by e mail to [e mail address]. Please 

direct any written correspondence regarding this matter to [Program OCCP Manager and 

address] and refer to the complaint number cited above. Thank you for your cooperation.

Sincerely,

[Name]

Director, SBCR

U.S. Nuclear Regulatory Commission
N-1

APPENDIX N – INVESTIGATIVE PLAN

[Complainant

Respondent/Contact

Investigator]

OCCP Case # [13 11 (27)]

I. JURISDICTION

[This section should note that an incident of a covered basis of discrimination (a protected 

status such as race or sex) has been alleged in a timely fashion against a covered Respondent, 

giving NRC jurisdiction to investigate.]

Timeliness: 

Respondent Status: 

Basis: 

Legal Authority: 

II. ISSUES

[Here the Investigator should identify the specific action, policy, or practice suspected to be 

responsible for the alleged discrimination.]

III. APPLICABLE LEGAL THEORIES

[The applicable legal theory of discrimination, which will determine the standards of proof 

needed to establish a violation, should be listed in this section. Two primary legal theories 

are used to establish a case of prohibited discrimination: intentional discrimination/disparate 

treatment and disparate impact/effects.]

IV. DATA NEEDED

[In this section, the Investigator should list the data that must be gathered during the 

investigation and their source. Both documentary evidence, such as business records, and 

testimonial (or oral) evidence should be listed. The list of documents may correspond to 

the Issues outlined in Section II above. A list of interview questions for the Complainant, 

Respondent, and witnesses may be included in this section.]

V. PROPOSED ACTIVITY SCHEDULE

[This section should list the anticipated sequence of activities that will be important in proving 

whether discrimination occurred or not.]

Notification and data request by [date].

Response due from respondent by [date].

Interviews by [date].

On site visit by [date].

Analysis of data by [date].

Discussion of settlement with respondent, if applicable, by [date].

Letter of Findings issued by [date].

O-1

APPENDIX O – INVESTIGATIVE REPORT FORMAT

[Complainant

Respondent/Contact 

Investigator]

OCCP Case # [13 11 (27)]

I. INTRODUCTION (AUTHORITY/JURISDICTION STATEMENT)

[As in Appendix 12 above.]

II. APPLICABLE LAWS/REGULATIONS

[As in Appendix 12 above.]

III. BASIS 

[As in Appendix 12 above.]

IV. ALLEGATIONS

[In this section, the Investigator should describe each individual or class allegation, stating it as 

succinctly and clearly as possible. The allegations should be numbered.]

V. METHODOLOGY

[Here the Investigator should explain how the investigation was conducted, what documents 

were reviewed, and which witnesses were interviewed. The Investigator need not provide the 

names and addresses of the witnesses, but should provide the reader with both quantitative 

and qualitative information about what he or she did with sufficient specificity to identify the 

types of documents reviewed (e.g., 504 or ADA transition plans, business plans, citizen 

complaints, or internal grievances) and the category and number of witnesses interviewed (e.g., 

three witnesses for the complainant, seven witnesses for the respondent, and two individuals 

identified by the Investigator).]

VI. FINDINGS AND ANALYSIS FOR EACH ALLEGATION

Findings

[All facts relevant to the Investigator’s analysis and recommended determination in the case 

should be set forth in this section. It is important both to the settlement/conciliation process and 

for establishing credibility of the determination that only clear, accurate, and factual evidence 

be included in this section. Facts should be presented in a logical sequence, such as by 

chronological order or by subject matter. Factual issues in dispute should be resolved through 

examination of the relevant documents and the testimony in the record. Specific evidence 

supporting a finding should be cited. Each fact or series of related facts should be sequentially 

numbered and listed separately.]
O-2

Analysis

[In this section, the Investigator conducts an analysis of the facts presented and draws his or 

her conclusions as to the validity of the complainant’s allegations based on that analysis. Each 

fact should be weighed against the allegation to which it pertains, and a prima facie case of 

discrimination either established based on the preponderance of the evidence or the allegation 

rejected as without merit. 

VII. DECISION AND RECOMMENDED CORRECTIVE/REMEDIAL ACTION

[In this section, the Investigator includes a brief statement indicating whether or not the 

respondent was found to have discriminated. Next, the Investigator describes the action(s), 

if any, required of the respondent in order to make the complainant whole and eliminate the 

discriminatory practices. The Investigator may want to seek those remedies suggested by 

the complainant, but must remember that the complaint is between the respondent and the 

NRC concerning a violation(s) of a federal civil rights statute(s). The Investigator should 

ensure that the remedy NRC seeks will provide both remedial relief for identified victims and 

prospective relief (e.g., changes in policies and procedures, training for a Civil Rights Specialist, 

development of adequate complaint procedures, and a public notice to beneficiaries concerning 

new procedures) required to bring the respondent into compliance. Both remedial and 

prospective relief (corrective action) should be specifically identified, not implied.
P-1

APPENDIX P – “NO VIOLATION” LETTER OF FINDINGS TO COMPLAINANT

[Complainant

Address

City, State, ZIP Code]

In Reply Refer to: OCCP Complaint Case #13 11(27)

Dear [Name]:

The U.S. Nuclear Regulatory Commission’s Office of Small Business and Civil Rights (SBCR) 

have completed the investigation of the complaint of discrimination that you filed against the 

[respondent]. In your complaint filed with SBCR on [date], you alleged [describe allegations 

broadly]. Specifically, you alleged [describe allegations] and you believe the reasons were 

because of your [protected status].

[Insert the applicable regulation(s)] prohibits discrimination based on [insert basis] in [insert NRC 

conducted or federal financially assisted programs and activities]. The NRC enforces [insert 

regulations] and other civil rights statutes and investigates complaints against respondents. 

[respondent] falls under the jurisdiction of the NRC, and therefore must comply with all [insert 

applicable regulation] requirements.

SBCR has concluded that the evidence obtained during the investigation does not support the 

allegation(s) raised in your complaint.

[Explain why the respondent was found to be in compliance.]

Under the Freedom of Information Act (5 U.S.C. § 552) and the Privacy Act (5 U.S.C. § 552a), it 

may be necessary to release this information and related correspondence and records on request. 

In the event that we receive such a request, we will seek to protect, to the extent provided by law, 

personal information which, if released, could constitute an unwarranted invasion of privacy.

You should be aware that no one may intimidate, threaten, coerce, or engage in other 

discriminatory conduct against anyone because he or she has taken action or participated in an 

action to secure rights protected by the [statute(s)]. Any individual alleging such harassment 

or intimidation may file a complaint with SBCR. We would investigate such a complaint if the 

situation warrants.

If you have any questions concerning this letter, please contact [Investigator’s name], who can 

be reached at [(xxx) xxx xxxx] (voice), [(xxx) xxx-xxxx] (fax), [(xxx) xxx xxxx] (TTY) or by e mail 

to [e mail address]. Please refer to the complaint number cited above in all correspondence or 

contact with this office.

This concludes SBCR’s processing of this complaint and no further action will be taken.

Sincerely,

[Name]

Director, SBCR

U.S. Nuclear Regulatory Commission 

Q-1

APPENDIX Q – “NO VIOLATION” LETTER OF FINDINGS TO RESPONDENT

[Responsible respondent official

Title

Address

City, State, ZIP Code]

In Reply Refer to: OCCP CASE #13 11(27)

Dear [Name]:

SBCR has completed the investigation of the complaint of discrimination filed by [Complainant] 

against [Respondent]. The complaint, received by SBCR on [date], alleges [describe allegations 

and include protected status basis].

[Insert the applicable regulation(s)] prohibits discrimination based on [insert basis] in [insert NRC 

conducted or Federal financially assisted programs and activities. The U.S. Nuclear Regulatory 

Commission enforces [insert regulations] and other civil rights statutes and investigates 

complaints against Respondents. [Respondent] falls under the jurisdiction of the NRC, and 

therefore must comply with all [insert regulations] requirements.

SBCR has concluded that the evidence obtained during the investigation does not support the 

allegation(s) raised in the complaint.

[Explain why the Respondent was found to be in compliance.]

Under the Freedom of Information Act (5 U.S.C. § 552) and the Privacy Act (5 U.S.C. § 552a), 

it may be necessary to release this information and related correspondence and records on 

request. In the event that we receive such a request, we will seek to protect, to the extent 

provided by law, personal information which, if released, could constitute an unwarranted 

invasion of privacy.

You should be aware that no one may intimidate, threaten, coerce, or engage in other 

discriminatory conduct against anyone because he or she has taken action or participated in an 

action to secure rights protected by the [statute(s)]. Any individual alleging such harassment 

or intimidation may file a complaint with SBCR. We would investigate such a complaint if the 

situation warrants.

If you have any questions concerning this letter, please contact [insert Investigator’s name], 

who can be reached at [(xxx) xxx xxxx] (voice), [(xxx) xxx-xxxx] (fax), [(xxx) xxx xxxx] (TTD), 

or by e mail to [e mail address]. Please refer to the complaint number cited above in all 

correspondence or contact with this office.
Q-2

This concludes SBCR’s processing of this complaint and no further action will be taken.

Sincerely,

[Name]

Director, SBCR

U.S. Nuclear Regulatory Commission 
R-1

APPENDIX R – “NO VIOLATION” LETTER OF FINDINGS WITH RECOMMENDATION 

TO RESPONDENT

[Responsible respondent official

Title

Address

City, State, ZIP Code]

In Reply Refer to: 13 11(27)

Dear [Name]:

The U.S. Nuclear Regulatory Commission’s Office of Small Business and Civil Rights (SBCR) 

has reviewed SBCR’s Outreach and Compliance Coordination Program’s Investigative Report 

regarding the complaint dated [insert date] by [insert name of the complainant] against [insert 

the respondent’s name] alleging violations of [insert applicable regulations]. The complainant 

alleged that:

[Insert complainant’s allegations]

Although a finding of “no violation” has been made regarding the allegations, SBCR 

recommends that:

[Insert SBCR’s recommendations]

This concludes processing of this matter and no further action will be taken.

Sincerely yours,

[Name]

Director, SBCR

U.S. Nuclear Regulatory Commission 

cc:

S-1

APPENDIX S – VIOLATION LETTER OF FINDINGS TO COMPLAINANT

[Complainant

Address

City, State, ZIP Code]

In Reply Refer to: OCCP Case # 13 11(27)

Dear [Name]:

The U.S. Nuclear Regulatory Commission’s Office of Small Business and Civil Rights (SBCR) 

has completed the investigation of your complaint of discrimination, dated [insert date], alleging 

violations of [insert regulations] against [insert name of respondent]. The evidence reviewed 

during the investigation shows the following:

Issue #1: Whether [identify issue].

[Describe the evidence gathered and reviewed. Repeat the “Issue #” heading followed by 

further evidence as necessary for any additional issues.]

Based on this evidence, the NRC’s investigation supports a finding of [insert protected-status 

basis] discrimination as alleged in your complaint. Having determined that a violation has 

occurred, the NRC makes the following recommendations [make as many as necessary] to 

bring [insert name of respondent] into compliance with NRC and Federal regulations:

1. ______________________________________________________________________.

2. ______________________________________________________________________.

3. ______________________________________________________________________.

4. ______________________________________________________________________.

The [insert name of respondent] has 90 calendar days in which to submit an Action Plan for 

implementing the recommendations made in this Letter of Finding. You will be advised at a later 

date regarding the status of the implementation of the recommendations.

If you have any questions regarding this matter, please contact _________________________, 

at_____________________________.

Sincerely yours,

[Name]

Director, SBCR

U.S. Nuclear Regulatory Commission 

T-1

APPENDIX T – VIOLATION LETTER OF FINDINGS TO THE RESPONDENT

[Responsible respondent official

Title

Address

City, State, ZIP Code]

In Reply Refer to: OCCP CASE # 13 11(27)

Dear [insert name of respondent]:

The U.S. Nuclear Regulatory Commission (NRC) has completed its investigation of the 

complaint of discrimination dated [insert date] by [insert complainant’s name] alleging violations 

of [insert regulations]. The evidence reviewed during the investigation shows the following:

Issue #1: Whether [identify issue].

[Describe the evidence gathered and reviewed. Repeat the “Issue #” heading followed by 

further evidence as necessary for any additional issues.]

Based on this evidence, the NRC’s investigation supports a finding of [insert protected status 

basis] discrimination as alleged in the complaint. Having determined that a violation has 

occurred, the NRC makes the following recommendations [make as many as necessary] to 

bring [insert name of respondent] into compliance with NRC and Federal regulations:

1. ______________________________________________________________________.

2. ______________________________________________________________________.

3. ______________________________________________________________________.

4. ______________________________________________________________________.

The [insert name of respondent] will document how it plans to implement the recommendations 

outlined above. The [insert name of respondent] may provide alternatives to the above 

recommendations if the alternatives provide the desired outcome.

The documents showing the implementation of the recommendations or the implementation of 

alternative measures are to be provided to the NRC, Office of Small Business and Civil Rights, 

11555 Rockville Pike, Mailstop 03 G08, Rockville, MD 20852, within 90 calendar days of receipt 

of the NRC’s Letter of Finding.

If you have any questions regarding this matter, please contact _________________________, 

at_____________________________.

Sincerely yours,

[Name]

Director, SBCR

U.S. Nuclear Regulatory Commission 

U-1

APPENDIX U – VIOLATION LETTER OF FINDINGS/COMPLIANCE ACHIEVED TO 

THE RESPONDENT

[Responsible respondent official

Title

Address

City, State, ZIP Code]

In Reply Refer to: OCCP CASE # 13 11(27)

Dear [insert name of respondent]:

This correspondence is in reference to the complaint of discrimination dated [insert 

date] by [insert complainant’s name] alleging violations of [insert regulations] against 

_____________________________. In a letter dated [insert date], the U.S. Nuclear Regulatory 

Commission (NRC) determined that [insert regulation] had been violated regarding the 

allegation(s) raised in the complaint. 

The NRC made the following recommendations to [insert name of respondent] to bring it into 

compliance with NRC and Federal regulations:

To resolve:

Issue #1: Whether [identify issue]. [List any additional issues previously identified in connection 

with the same complaint for resolution with the recommendations.]

The NRC recommended [list the recommendations previously made]:

1. ______________________________________________________________________.

2. ______________________________________________________________________.

3. ______________________________________________________________________.

4. ______________________________________________________________________.

Please be advised that the NRC is in receipt of and accepts the implementation by [insert name 

of respondent] of the items outlined above.

Therefore, the NRC will close this complaint.

Sincerely yours,

[Name]

Director, SBCR

U.S. Nuclear Regulatory Commission

V-1

APPENDIX V – LETTER CONFIRMING ON SITE INVESTIGATION

[Responsible respondent official

Title

Address

City, State, ZIP Code]

In Reply Refer to: Case # 13 11(27)

Dear [insert name of respondent]:

This correspondence is in reference to the complaint of discrimination dated [insert date] by 

[insert name of complainant] against [insert name of respondent] alleging violations of [insert 

regulations].

As discussed in our telephone conversation on [insert date], I have been assigned as the 

Investigator for this complaint. The issues accepted for investigation are listed on the enclosed 

Request for Information, along with the documents needed to initiate the investigation. I will be 

in [insert name of the State where the alleged violation(s) occurred] on the week of [insert range 

of dates]. I plan to meet with you on [insert day of the week, month, date, and year] at [time and 

location of the meeting]. At that time, it is requested that you have the information listed on the 

Request for Information available for review. If you have any questions about the investigative 

process, please call me at [insert phone number]. Your cooperation throughout this process is 

greatly appreciated.

Sincerely yours,

[Name]

Investigator

W-1

APPENDIX W – CLOSURE LETTER (WITHDRAWAL OF COMPLAINT AND/OR 

ISSUES RESOLVED)

[Complainant

Address

City, State, ZIP Code]

In Reply Refer to: 13 11(27)

Dear [Name]:

This correspondence is in reference to your complaint of discrimination dated [insert date] 

against [insert name of respondent] alleging a violation of [insert regulations]. In your complaint, 

you alleged that [describe allegations].

The U.S. Nuclear Regulatory Commission (NRC) is in receipt of your followup letter dated [insert 

date]. 

[INSERT IN THE COMPLAINANT’S REASONS FOR WITHDRAWAL OF THE COMPLAINT:

 In your letter, you stated that you were withdrawing your complaint because [state reason if 

given]. Based on this information, the NRC is closing this complaint and no further action will be 

taken.

[INSERT THE LANGUAGE BELOW IF THE COMPLAINT IS RESOLVED:]

After reviewing the information, we have concluded that the concerns you raised with NRC’s 

Office of Small Business and Civil Rights have been addressed and resolved. Specifically, you 

[insert description of concerns and actions taken to address and resolve the concerns].

[INSERT THE LANGUAGE BELOW IF COMPLAINT FAILS TO PROVIDE INFORMATION]

[Insert if applicable: We have made attempts to contact you to confirm this information

but have been unable to do so. Since the matter has been addressed and we are unable 

to locate you,] please be advised that we are closing your complaint and no further action will 

be taken.

Sincerely yours,

[Name]

Director, SBCR

U.S. Nuclear Regulatory Commission 

X-1

APPENDIX X – INFORMAL SETTLEMENT AGREEMENT

U.S. NUCLEAR REGULATORY COMMISSION

______________________________

Complainant

______________________________ 

Respondent

In Reply Refer to: OCCP Complaint Case # 13 11(27)

INFORMAL RESOLUTION AGREEMENT

IT IS HEREBY AGREED by and between [name], hereinafter referred to as the complainant, 

and [name], hereinafter referred to as the respondent, as follows:

Section One: Purpose

This agreement is made between the parties for the complete and final settlement of their 

claims, differences, and actions with respect to the matters described below.

Section Two: Description of Allegation

The Aggrieved Person initiated the complaint of discrimination through a complaint filed on 

[date]. The complainant alleged that [statement of allegations].

Section Three: Terms of Settlement

The complainant and the respondent enter into this agreement without any finding of 

discrimination having been determined. The parties agree to the following, which will resolve 

and settle all claims and issues arising from the above mentioned allegation:

1._______________________________________________________________.

2._______________________________________________________________.

3._______________________________________________________________.

A. The parties agree that this settlement shall not constitute an admission of discrimination or 

violation of any provision of law on the part of the respondent.

B. It is understood that if the respondent fails to fulfill or rescinds any provision of this 

agreement, the complainant, upon written request, shall be entitled to reinstate the matter for 

further processing from the point processing ceased.
X-2

C. It is understood that if the complainant fails to comply with the responsibilities under the 

terms of the agreement, the agreement may be terminated and any subsequent complaint 

based on the same issues will be rejected or canceled. The respondent shall notify the 

[operating administration] in writing of its intention to terminate the agreement within ______

days of the complainant’s failure to comply.

D. The parties agree that this settlement constitutes the sole and complete understanding 

between them. No other promises or agreements shall be binding unless signed by them 

and made a part of this agreement.

E. The parties agree that this settlement shall become effective on the date that the last 

signatory signs this agreement.

F. The parties agree to notify SBCR within two business days of any non-compliance with the 

settlement agreement. 

_____________________________________ _______________ 

Complainant Date

_____________________________________ _______________ 

Authorized Representative of Respondent Date

_____________________________________ _______________ 

Director, Office of Small Business and Civil Rights Date
Y-1

APPENDIX Y– NOTICE OF ENTRY OF APPEARANCE AS ATTORNEY OR 

REPRESENTATIVE 

TITLE II – CIVIL RULES: RULE 201—ENTRY AND WITHDRAWAL OF APPEARANCES BY

ATTORNEYS IN CIVIL ACTIONS

ENTRY OF APPEARANCE

An attorney eligible to appear may enter an appearance in a civil action by signing any pleading 

described in Rule 7(a), Federal Rules of Civil Procedure, or by filing a written notice of the entry 

of an appearance listing the attorney’s correct address, telephone number, and bar identification 

number.

Z-1

APPENDIX Z – OCCP MEDIATION PROCESS 

Outreach and Compliance Coordination Program: Mediation (ADR)

The United States President and Attorney General have encouraged the use of Alternative 

Dispute Resolution (ADR) in matters that are the subject of civil litigation. The ADR Act of 1966 

authorizes use of ADR to resolve administrative disputes.

The U.S. Nuclear Regulatory Commission’s (NRC’s) Outreach and Compliance Coordination 

Program (OCCP) is administered by the Office of Small Business and Civil Rights (SBCR). 

OCCP leads NRC’s external ADR efforts related to NRC Federal financially assisted programs 

and activities. OCCP uses ADR as part of its complaint process whenever appropriate.

OCCP refers all disputes to a mediation agency designated by the Secretary of the U.S. 

Department of Health and Human Services that:

fall within the jurisdiction of the Age Discrimination Act of 1975 and

contain all information necessary for further processing.

The Age Discrimination Act requires the complainant and recipient to participate in the 

mediation process to reach an agreement, or make an informed judgment that an agreement 

is not possible. At least one meeting must be held with the mediator before OCCP will accept 

a judgment that an agreement is not possible. The parties are not required to meet with the 

mediator at the same time. If the parties reach an agreement, the mediator will reduce it to 

writing and have the parties sign. The mediator will send a copy of the agreement to OCCP. 

No further action will be taken, unless the complainant or recipient fails to comply with the 

agreement.

Mediation

The mediator protects the confidentiality of all information obtained during the mediation 

process. The mediator will not testify in any adjudicative proceeding, produce any document, or 

otherwise disclose any information obtained in the course of the mediation process without prior 

approval of the head of the agency appointing the mediator.

The mediation process will be used for a maximum of 60 calendar days after receiving a 

complaint. Mediation ends if any of the following conditions are met:

From the date of receipt of the complaint 60 calendar days have elapsed.

Before the end of that 60 calendar-day period, the mediator determines an agreement is 

reached.
Z-2

Before the end of that 60 calendar-day period, the mediator determines that an agreement 

cannot be reached. The mediator will return unresolved complaints to OCCP.
AA-1

APPENDIX AA – MEDIATION PROCESS AND REFERRAL FORMS (AGE)

FEDERAL MEDIATION & CONCILIATION SERVICE

MEDIATION REFERRAL INTAKE
AA-2
BB-1

APPENDIX BB FLOWCHART OF EXTERNAL COMPLAINT PROCESS

REQUEST INTERNAL COPY FOR COMPLETENESS

EXTERNAL COMPLAINT PROCESS/INVESTIGATION PROCEDURES

Tab 24 - FLOW CHART OF EXTERNAL COMPLAINT PROCESS

EXTERNAL COMPLAINT PROCESS/INVESTIGATION PROCEDURES 

Assessment of the Complaint Made Through 

the Complaint Intake Process

Inquiry Made by Complainant

Written Complaint Filed

Complete Complaint

No Yes

Complaint Dismissed

Conciliation or 

Mediation, Where 

Appropriate 

Jurisdiction

No

No Complaint Timely 

Filed

Within 180 days of the alleged 

discrimination, or waiver granted

Yes

Over the organization/agency, and 

subject matter/issues the 

complaint addresses

45 days non–age 

based complaints

60 days age 

complaints

Unresolved

Yes

15 days, unless 

impractical to do so

 Telephone

 Mail

 Electronically

 In-Person

 Alternative Methods



Resolved

Evaluation

Notify Respondent of Complaint, 

Request Position Statement and 

Relevant Information; Request Further 

Information and Evidence from the 

Complainant/Witnesses; and Perform 

Associated Tasks 

Decide Whether or 

Not to Investigate 

Issues

No Yes

Informal Investigation

Unresolved Resolved

15 days–Factfinding Efforts

Evaluation

Formal Investigation

15 days— reply to 

information request

80 days max, non– age 

complaints, unless 

impractical to do so

65 days age 

complaints, 

unless 

impractical 

to do so

Issue Final Agency 

Decision

Within 180 days of receipt of a complete complaint, NRC will 

notify the Complainant of the results of the investigation in a 

“Letter of Findings”

Within10 days of completing the investigation issue LOF

No 

Cause 

Finding

Cause 

Finding

Unsuccessful 

Conciliation

Successful 

Conciliation

Within 90 days of receipt 

of the LOF, Complainant 

can appeal the findings of 

fact and conclusions of 

law, or remedies under 

10 CFR 4, Subpart E, 

Executive Order 13160

Judicial 

Review of 

Actions under 

NRC 10 CFR 4 

Subpart A

A Complainant can file civil action following exhaustion of administrative remedies— 1) 180 calendar days after filing a complaint; or 2) 

NRC issues any finding in favor of the recipient.

Under 10 CFR 4 Subpart C (Age-based complaint), the Complainant—1) may bring a civil action ( See Section 305(e) of The Age Act of 

1975) only in a United States District Court for the district in which the recipient is found to transact business; 2) shall give 30 day notice 

Draft 

Agreement

Monitor 

Compliance

Close 

Case

Enforcement
BB-2
CC-1

APPENDIX CC – FREEDOM OF INFORMATION ACT (FOIA) OF 1974

Freedom of Information Act and Amendments of 1974 

(P.L. 93-502). Source Book: Legislative History, Texts,

and Other Documents

Ninety-Fourth Congress, 1st Session

March 1975

H.R. 12471, commonly referred to as the Freedom of Information Act (FOIA) Amendments of 

1974 (Pub. L. No. 93-502, 88 Stat. 1561), was enacted into law on November 21, 1974. These 

amendments effected the first substantive changes to the FOIA since its initial enactment in 

1966 (Pub. L. No. 89-487). The committee print linked below contains the text of documents 

comprising the legislative history of this law, including House and Senate committee reports 

and House and Senate Floor debate. It also contains U.S. Department of Justice memoranda 

regarding implementation of the Act by executive departments and agencies, as well as 

analyses prepared by the Library of Congress Congressional Research Service and committee 

staff. The U.S. Senate Judiciary Subcommittee on Administrative Practice and Procedure, 

chaired by Senator Edward M. Kennedy (Massachusetts), prepared this document jointly 

with the U.S. House Government Operations Subcommittee on Government Information 

and Individual Rights, chaired by Representative Bella Abzug (New York). Senator James 

O. Eastland (Mississippi) chaired the full Senate committee and Representative Jack Brooks 

(Texas) chaired the full House committee. (Library of Congress Call Number KF5753. A315 A15 

1975; OCLC Number 277052558)

Adobe Acrobat Reader 6.0 or higher is required to read this document. If you do not have this software 

on your PC, go to http://www.adobe.com/products/acrobat/readstep2.html to download a free copy of the 

reader.

To view the PDF file, click the image below.

DD-1

APPENDIX DD – LETTER FOR COMPLAINT PROCESS

Month, Day, Year

CERTIFIED MAIL

RETURN RECEIPT REQUESTED 

Complainants’ Attorney Name

Address

Subject: Complaint of Discrimination Filed by Client’s Name

Dear Complainant’s Attorney:

This is in regards to the complaint of discrimination that you filed on behalf of your client, Name 

of Complainant, on Month, Day, Year, with the Office of Small Business and Civil Rights (SBCR), 

U.S. Nuclear Regulatory Commission (NRC). On Month, Day, Year , the NRC advised you that 

SBCR would be processing Complainant’s name complaint of discrimination under Section 

401 of the Energy Reorganization Act, 42 U.S.C. Section 5891 and 10 of the Code of Federal 

Regulations (CFR), Part 4,” Nondiscrimination in Federally Assisted Programs or Activities 

Receiving Federal Financial Assistance from the Commission.” SBCR is in the process of 

investigating Complainant’s name complaint.

SBCR has established an Alternative Dispute Resolution (ADR) Program and would like to offer 

mediation to attempt to resolve Complainant’s name complaint of discrimination. The goal of 

ADR is for the parties to work collaboratively to develop and consider alternatives that can lead 

to a mutually satisfying resolution of their issues. ADR is based on the idea that parties who are 

involved in a controversy are the ones best able to develop a reasonable and enduring solution 

because they best know their own needs and interests. SBCR uses a neutral third party – 

called a mediator – who assists the parties in reaching mutual agreement. ADR can result in 

outcomes that litigation and/or administrative processes may not otherwise achieve. The NRC’s 

ADR Program is voluntary, including the decision to participate as well as the content of any 

final settlement agreement. Mediation may be terminated for any reason and Complainant may 

continue to pursue a resolution of the matter through the Agency’s discrimination complaint 

process.

If Complainant’s name would like to participate in mediation, please complete the attached 

Request to Participate in Alternative Dispute Resolution Form and send it to: Ms. Tuwanda 

Smith, Program Manager, Outreach and Compliance Coordination Program, SBCR, NRC, 

11555 Rockville Pike, Mailstop: O3H8, Rockville, MD 20852, or Tuwanda.Smith@nrc.gov

within 10 calendar days of receipt of this letter. 
DD-2

If you have any questions about this letter, please contact Ms. Smith on (301) 415-7394. Thank 

you for your continued cooperation in this matter. 

Sincerely yours,

Vonna L. Ordaz

Director, Office of Small Business and Civil Rights

Enclosure

cc: Complainants 

Address
EE-1

APPENDIX EE – REQUEST TO PARTICIPATE IN ADR FORM

REQUEST TO PARTICIPATE IN ALTERNATIVE DISPUTE RESOLUTION

OFFICE OF SMALL BUSINESS AND CIVIL RIGHTS 

U.S. NUCLEAR REGULATORY COMMISSION

I am requesting to pursue a resolution of the claim(s) of discrimination raised in my formal 

complaint filed with the U.S. Nuclear Regulatory Commission on enter date Complaint Filed, 

and assigned Agency No. ____________, through the Agency’s Alternative Dispute Resolution 

(ADR) process. I understand that the processing of my complaint will be held in abeyance 

or extended for a specified period of time, pending the outcome of the ADR process. I also 

understand that ADR cannot occur unless both parties to the dispute voluntarily agree to 

participate in ADR. 

___________________________________ __________________________________

Complainant Date

__________________________________ __________________________________

Complainant’s Representative Date

Date Received by SBCR: ____________________________

Comments:

 

______________________________________ __________________________________

SBCR ADR Coordinator Date

FF-1

APPENDIX FF – AGREEMENT TO PARTICIPATE IN MEDIATION - NRC

AGREEMENT TO PARTICIPATE IN MEDIATION

U.S. NUCLEAR REGULATORY COMMISSION

The Complainant and the U.S. Nuclear Regulatory Commission have agreed to participate in 

Mediation to resolve his/her complaint of discrimination filed under Title VI of the Civil Rights 

Act of 1964 (Title VI) or other civil rights statutes, laws, and Executive Orders. The Parties 

(including representatives, if applicable) understand and agree that:

1. Mediation is voluntary and may be terminated at any time by either party. In the event 

that mediation is terminated for any reason, the Complainant may continue to pursue a 

resolution of the matter through the Agency’s discrimination complaint process.

2. Any timeframes for processing the complaint shall be tolled during mediation. 

3. The parties have a right to representation by an attorney to consult with or assist them 

at any stage in the mediation process, and each party is responsible for taking steps to 

obtain such a person.

4. The role of the Mediator is to facilitate and assist the parties in reaching a voluntary, 

mutually satisfactory resolution to the problem. However, the decision whether to agree 

to a particular decision rests with the parties, not the Mediator. 

5. If the parties cannot agree on a resolution, the Mediator has no authority to impose a 

resolution.

6. Mediation is a confidential process and matters relating to the mediation process may 

not be discussed with individuals that are not involved in the mediation process. 

7. Any documents submitted to the Mediator and statements made during mediation, 

including proposed settlement terms, are for settlement purposes only and shall remain 

confidential to the full extent permitted by law. 

8. All information provided to the Mediator is confidential except evidence that is otherwise 

admissible or discoverable in a court of law or other administrative process even though 

brought up in a mediation session.

9. The parties will not subpoena or request the Mediator to serve as a witness, or request 

or use as evidence any materials prepared by the Mediator for the mediation, with the 

exception of a settlement document signed by the parties. 

10. The Mediator will not voluntarily testify on behalf of any party or third person or submit 

any type of report in connection with the mediation. 

11. No party or representative will be bound by anything said or done during the mediation 

process unless a written settlement agreement is reached and signed by all the 

appropriate parties. 
FF-2

12. If a settlement is reached, the agreement will be reduced to writing by the parties in 

coordination with the Mediator, Complainant (or Complainant’s legal representative), 

and SBCR. When signed and approved by all the appropriate parties, the settlement 

document shall be legally binding upon all parties to the agreement.

13. The Complainant’s right to pursue the formal complaint process is not waived and will be 

protected during the mediation process.

14. No admission of guilt or wrongdoing by either party is implied, and none should be 

inferred, by participation in this process.

15. The parties will sincerely attempt to resolve this matter, cooperate with the Mediator 

assigned to this matter, and give serious consideration to all suggestions made in regard 

to developing a resolution of the dispute.

16. The parties will conduct themselves in a courteous and non hostile manner, use 

appropriate language, and allow the Mediator to interrupt the process if the Mediator 

feels a caucus or break is needed to facilitate the mediation process.

17. The parties will be notified of the status and results of the mediation process, including 

settlements, withdrawal from, or unsuccessful conclusion of the process.

BY SIGNATURES BELOW, THE PARTIES ACKNOWLEDGE THAT THEY HAVE READ, 

UNDERSTAND AND AGREE TO THIS AGREEMENT TO PARTICIPATE IN MEDIATION:

_______________________________________ _____________________________

Name DATE

Complainant 

_______________________________________ _____________________________

Attorney DATE

Complainant’s Representative

_______________________________________ _____________________________

Attorney DATE

Management Official, Title

Office

_______________________________________ _____________________________

Management Official, Title DATE

Office

_______________________________________ _____________________________

Mediator DATE

Contracting Company

_______________________________________ _____________________________

Director DATE

Office of Small Business and Civil Rights




BIBLIOGRAPHIC DATA SHEET

(See instructions on the reverse)

NRC FORM 335

(12-2010)

NRCMD 3.7

U.S. NUCLEAR REGULATORY COMMISSION 1. REPORT NUMBER

(Assigned by NRC, Add Vol., Supp., Rev.,

 and Addendum Numbers, if any.)

3. DATE REPORT PUBLISHED

MONTH YEAR

4. FIN OR GRANT NUMBER

2. TITLE AND SUBTITLE

5. AUTHOR(S) 6. TYPE OF REPORT

7. PERIOD COVERED (Inclusive Dates)

8. PERFORMING ORGANIZATION - NAME AND ADDRESS (If NRC, provide Division, Office or Region, U. S. Nuclear Regulatory Commission, and mailing address; if 

 contractor, provide name and mailing address.)

9. SPONSORING ORGANIZATION - NAME AND ADDRESS (If NRC, type "Same as above", if contractor, provide NRC Division, Office or Region, U. S. Nuclear Regulatory 

 Commission, and mailing address.)

10. SUPPLEMENTARY NOTES

11. ABSTRACT (200 words or less)

12. KEY WORDS/DESCRIPTORS (List words or phrases that will assist researchers in locating the report.)

14. SECURITY CLASSIFICATION

13. AVAILABILITY STATEMENT

unlimited

(This Page)

unclassified

(This Report)

unclassified

15. NUMBER OF PAGES

16. PRICE

NRC FORM 335 (12-2010)

NUREG-2185

The U.S. Nuclear Regulatory Commission External Compliant Processing and Investigation 

Procedures Manual December 2015

Tuwanda M. Smith, Esq. Technical

Office of Small Business and Civil Rights 

U.S. Nuclear Regulatory Commission 

Washington, DC 20555-0001

Same as above

This manual assists the U.S. Nuclear Regulatory Commission (NRC) to ensure uniform compliant processing and investigation 

procedures. This manual also provides the public and other interested stakeholders information on the NRC's external civil rights 

procedural processes.

NRC's External Complaint Processing & Investigation Procedures Manual
NUREG-2185 

December 2015
NUREG-2185 The U.S. Nuclear Regulatory Commission’s External Complaint Processing and Investigation Procedures Manual December 2015