Source: s3://data.kl3m.ai/documents/govinfo/USCOURTS/USCOURTS-cand-3_18-cv-04682/USCOURTS-cand-3_18-cv-04682-0/pdf.json

Nature of Suit Code: 446
Nature of Suit: Americans with Disabilities Act - Other
Cause of Action: 42:12101 Americans w/ Disabilities Act (ADA)

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CONSENT DECREE AND [PROPOSED] ORDER 

Case No. 3:18-cv-04682-TSH 

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PAUL L. REIN, Esq. (SBN 43053) 

AARON M. CLEFTON, Esq. (SBN 318680) 

REIN & CLEFTON, Attorneys at Law 

200 Lakeside Drive, Suite A 

Oakland, CA 94612 

Telephone: 510/832-5001 

Facsimile: 510/832-4787 

info@reincleftonlaw.com

Attorneys for Plaintiff 

GEARDO HERNANDEZ 

*Defense Counsel Listed Below 

UNITED STATES DISTRICT COURT 

NORTHERN DISTRICT OF CALIFORNIA 

GERARDO HERNANDEZ, 

Plaintiff, 

v.

VCA ANIMAL HOSPITALS, INC; 

VCA, INC.; INGRID B. HARDY; AND 

DOES 1-20, INCLUSIVE, 

Defendants.

 Case No. 3:18-cv-04682-TSH 

 Civil Rights 

CONSENT DECREE AND [PROPOSED] 

ORDER FOR INJUNCTIVE RELIEF FOR 

INJUNCTIVE RELIEF, DAMAGES, AND 

ATTORNEY FEES, LITIGATION 

EXPENSES, AND COSTS 

Action Filed: August 3, 2018

CATHERINE M. CORFEE SBN 155064 

CORFEE STONE & ASSOCIATES 

P.O. Box 1098 

Carmichael, CA 95609 

Telephone: (916) 487-5441 

Facsimile: (916) 487-5440 

Email: catherine@corfeestone.com 

Attorney for Defendant 

VCA ANIMAL HOSPITALS; 

VCA INC.; and INGRID B. HARDY 

1. Plaintiff GERARDO HERNANDEZ filed a Complaint in this action on 

August 3, 2018, to enforce provisions of the Americans with Disabilities Act of 1990 

("ADA"), 42 U.S.C. §§ 12101 et seq., and California civil rights laws and to obtain recovery 

of damages for discriminatory experiences, denial of access, and denial of civil rights against 

Case 3:18-cv-04682-TSH Document 27 Filed 05/23/19 Page 1 of 20
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CONSENT DECREE AND [PROPOSED] ORDER 

Case No. 3:18-cv-046824-TSH 

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Defendants VCA ANIMAL HOSPITALS, INC; VCA, INC.; and INGRID B. HARDY.

Plaintiff has alleged that Defendants violated Title III of the ADA; Sections 51, 52, 54, 54.1, 

54.3 and 55, of the California Civil Code, and Health and Safety Code §§ 19953 et. seq. by 

failing to provide full and equal access to users of the veterinarian clinic located at 718 El 

Camino Real, San Carlos, California. 

2. In order to avoid the costs, expense, and uncertainty of protracted litigation, 

Plaintiff and Defendants (together sometimes the “Parties”) agree to entry of this Consent 

Decree and Order to resolve all claims regarding injunctive relief, damages, and attorneys’ 

fees, litigation expenses and costs, raised in the Complaint without the need for protracted 

litigation. Accordingly, the Parties agree to the entry of this Order without trial or further 

adjudication of any issues of fact or law concerning Plaintiff’s claims for relief. Defendants 

do not admit liability. 

JURISDICTION:

3. The Parties to this Consent Decree and Order agree that the Court has 

jurisdiction of this matter pursuant to 28 U.S.C. section 1331 for alleged violations of the 

Americans with Disabilities Act of 1990, 42 U.S.C. sections 12101 et seq. and pursuant to 

supplemental jurisdiction for alleged violations of California Civil Code sections 51, 54, and 

54.1.

WHEREFORE, the Parties to this Consent Decree hereby agree and stipulate to the 

Court's entry of this Consent Decree and Order, which provide as follows: 

SETTLEMENT OF INJUNCTIVE RELIEF: 

4. This Order shall be a full, complete, and final disposition and settlement of 

Plaintiff’s claims against Defendants for injunctive relief that have arisen out of the subject 

Complaint. 

5. The Parties agree and stipulate that the corrective work will be performed in 

compliance with the standards and specifications for disabled access as set forth in the 

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CONSENT DECREE AND [PROPOSED] ORDER 

Case No. 3:18-cv-046824-TSH 

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California Code of Regulations, Title 24-2, and Americans with Disabilities Act Standards 

for Accessible Design, unless other standards are specifically agreed to in this Consent 

Decree and Order. 

a. Physical Remedial Measures and Administrative Procedures: 

Defendants shall perform the remedial work set forth in the report 

attached to this Consent Decree as Exhibit A. 

b. Policy Based Remedial Measures and Administrative Procedures:

Defendants agree that within 30 days from the date of filing this 

document with the Court, Defendants will make the following policy 

commitments: All staff, including managers, will be trained to offer 

reasonable accommodations for disabled persons, including 

affirmatively inquiring with disabled patrons as to whether they may 

need any reasonable accommodations. Defendants agree to make 

reasonable accommodations in their policies and practices when 

interacting with disabled patrons.

c. Timing: Defendants will complete each item on the schedule stated in 

this Consent Decree by October 31, 2019. In the event that unforeseen 

difficulties prevent Defendants from completing any of the agreedupon injunctive relief, Defendants or its counsel will notify Plaintiff’s 

counsel in writing within seven (7) days of discovering the delay.

Plaintiff will have thirty (30) days to investigate and meet and confer 

with Defendants, and to approve the delay by stipulation or otherwise 

respond to Defendants’ notice. If the Parties cannot reach agreement 

regarding the delay within that time period, Plaintiff may seek 

enforcement by the Court. 

d. Defendants or defense counsel will notify Plaintiff’s counsel when the 

corrective work is completed, and, whether completed or not, will 

provide a status report to Plaintiff’s counsel no later than October 31, 

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CONSENT DECREE AND [PROPOSED] ORDER 

Case No. 3:18-cv-046824-TSH 

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2019.

e. If Defendants fail to provide injunctive relief on the agreed upon 

timetable and/or fail to provide timely written status notification, and 

Plaintiff files a motion with the Court to obtain compliance with these 

terms, Plaintiff reserves the right to seek additional attorney’s fees for 

any compliance work necessitated by Defendants’ failure to keep this 

agreement. If the Parties disagree, the parties agree to participate in a 

Magistrate Judge-conducted Settlement Conference for the purposes of 

resolving the disputed fees. If the Settlement Conference fails to 

resolve the fee dispute, Plaintiff may seek relief via motion for an 

order directing the Defendants to pay Plaintiff’s counsel reasonably 

incurred fees.

DAMAGES, ATTORNEYS’ FEES, LITIGATION EXPENSES, AND COSTS: 

6. Defendants agree to pay Plaintiff a total of $24,000 for Plaintiff’s damages, 

attorney fees, litigation expenses, and costs. The damages, attorney fees, litigation expenses 

and costs shall be paid by check payable to “REIN & CLEFTON IN TRUST FOR 

GERARDO HERNANDEZ” and delivered to Plaintiff’s counsel’s office, located at 200 

Lakeside Drive, Suite A, Oakland California, by close of business on May 31, 2019. 

LIQUIDATED DAMAGES CLAUSE

7. Time is of the essence for this agreement. Delay in payment to Plaintiff 

creates uncertainty for Plaintiff and Plaintiff’s counsel in resolving this matter. In the case of 

Plaintiff’s counsel, this may also mean spending time pursuing collections issues instead of 

representing disabled persons on other matters and advancing the public interest in making 

other sites accessible. In consideration of these issues, if Defendants do not pay both the 

attorney fees and damages contemplated in this Agreement on or before the date specified in 

this Agreement, Defendants agree to pay $250 per day for each day that payment is not 

Case 3:18-cv-04682-TSH Document 27 Filed 05/23/19 Page 4 of 20
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CONSENT DECREE AND [PROPOSED] ORDER 

Case No. 3:18-cv-046824-TSH 

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received by Plaintiff. If enforcement of the monetary terms of this agreement becomes 

necessary, Defendants agree that damages pursuant to this clause will be added to the 

settlement amount and any motion to enforce this agreement, motion for attorney fees in 

association with enforcement, and/or judgment entered by the Court. 

ENTIRE CONSENT DECREE AND ORDER: 

8. This Consent Decree and Order constitute the entire agreement between the 

signing Parties on the matters of injunctive relief, damages, attorneys’ fees, litigation 

expenses, and costs, and no other statement, promise, or agreement, either written or oral, 

made by any of the Parties or agents of any of the Parties that is not contained in this written 

Consent Decree and Order, shall be enforceable regarding the matters of injunctive relief 

described herein.

CONSENT DECREE AND ORDER BINDING ON PARTIES AND SUCCESSORS IN 

INTEREST:

9. This Consent Decree and Order shall be binding on Plaintiff, Defendants, and 

any successors-in-interest. Defendants have a duty to so notify all such successors-in-interest 

of the existence and terms of this Consent Decree and Order during the period of the Court's 

jurisdiction of this Consent Decree and Order.

10. Except for all obligations required in this Consent Decree and Order each of 

the Parties to this Consent Decree and Order, on behalf of each of their respective agents, 

representatives, predecessors, successors, heirs, partners, and assigns, releases and forever 

discharges each other Party and all officers, directors, shareholders, subsidiaries, joint 

venturers, stockholders, partners, parent companies, employees, agents, attorneys, insurance 

carriers, heirs, predecessors, and representatives of each other Party, from all claims, 

demands, actions, and causes of action of whatever kind or nature, presently known or 

unknown, arising out of or in any way connected with the lawsuit. 

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CONSENT DECREE AND [PROPOSED] ORDER 

Case No. 3:18-cv-046824-TSH 

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MUTUAL RELEASE AND WAIVER OF CIVIL CODE SECTION 1542: 

11. Each of the Parties to this Consent Decree and Order understands and agrees 

that there is a risk and possibility that, subsequent to the execution of this Consent Decree 

and Order, any or all of them will incur, suffer, or experience some further loss or damage 

with respect to the lawsuit that is unknown or unanticipated at the time this Consent Decree 

and Order is signed. Except for all obligations required in this Consent Decree and Order, the 

Parties intend that this Consent Decree and Order apply to all such further loss with respect 

to the lawsuit, except those caused by the Parties subsequent to the execution of this Consent 

Decree and Order. Therefore, except for all obligations required in this Consent Decree and 

Order, this Consent Decree and Order shall apply to and cover any and all claims, demands, 

actions, and causes of action by the Parties to this Consent Decree with respect to the lawsuit, 

whether the same are known, unknown, or hereafter discovered or ascertained, and the 

provisions of Section 1542 of the California Civil Code are hereby expressly waived. Section 

1542 provides as follows: 

A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS 

THAT THE CREDITOR OR RELEASING PARTY DOES NOT 

KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT 

THE TIME OF EXECUTING THE RELEASE AND THAT, IF 

KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY 

AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR 

OR RELEASED PARTY. 

12. Except for all obligations required in this Consent Decree and Order each of 

the Parties to this Consent Decree and Order, on behalf of each, their respective agents, 

representatives, predecessors, successors, heirs, partners, and assigns, releases and forever 

discharges each other Party and all officers, directors, shareholders, subsidiaries, joint 

venturers, stockholders, partners, parent companies, employees, agents, attorneys, insurance 

carriers, heirs, predecessors, and representatives of each other Party, from all claims, 

demands, actions, and causes of action of whatever kind or nature, presently known or 

unknown, arising out of or in any way connected with the lawsuit.

//

//

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CONSENT DECREE AND [PROPOSED] ORDER 

Case No. 3:18-cv-046824-TSH 

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TERM OF THE CONSENT DECREE AND ORDER: 

13. This Consent Decree and Order shall be in full force and effect for a period of 

eighteen (18) months after the date of entry of this Consent Decree and Order by the Court. 

SEVERABILITY: 

14. If any term of this Consent Decree and Order is determined by any court to be 

unenforceable, the other terms of this Consent Decree and Order shall nonetheless remain in 

full force and effect. 

SIGNATORIES BIND PARTIES: 

15. Signatories on the behalf of the Parties represent that they are authorized to 

bind the Parties to this Consent Decree and Order. This Consent Decree and Order may be 

signed in counterparts and a facsimile signature shall have the same force and effect as an 

original signature.

END OF PAGE.

SIGNATURES CONTINUE ON THE NEXT PAGE AND ORDER IS AT THE END 

OF THE DOCUMENT.

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CONSENT DECREE AND [PROPOSED] ORDER 

Case No. 3:18-cv-046824-TSH 

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ORDER

Pursuant to stipulation, and for good cause shown, IT IS SO ORDERED. 

Dated: _________, 2019 __________________________________ 

Honorable Thomas S. Hixon 

U.S. Magistrate Judge 

May 23

Case 3:18-cv-04682-TSH Document 27 Filed 05/23/19 Page 11 of 20
EXHIBIT A

Case 3:18-cv-04682-TSH Document 27 Filed 05/23/19 Page 12 of 20
 C:\SVR\Cases\VCA San Carlos\Settlement\2019 01 16 Remediation Chart Final.docx 

REMEDIATION CHART – VCA Animal Hospital 

Gerardo Hernandez v. VCA Animal Hospitals, Inc.; VCA, Inc.; Ingrid B. Hardy 

Case No. 3:18-cv-04682-TSH 

BARRIER RESOLUTION 

n

s

No van-accessible stalls noted. Defendant will update 

e

- 

Van accessible stalls shall have a sign or additional wording that reads 

"Van Accessible". No "Van Accessible" parking signage noted. 

Defendant will update 

e

– 

Access aisle serving accessible parking spaces shall adjoin an accessible 

route. No access aisle is provided. 

Defendant will update 

h No detectable warning between pedestrian areas and vehicular area 

noted. 

Defendant will update. 

– 

ss 

Cross slope of accessible parking stall exceeds the 2% slope allowed by 

code. Direct slopes were measured at 6%, and cross slopes were 

measured at 3.4% and 4%. 

Defendant will update 

– 

Vertical clearance not to code due to a tree handing into the space. Defendant will update 

e Van accessible stalls shall have a sign or additional wording that reads 

"Van Accessible"; no "Van Accessible" parking signage noted. 

Defendant will update 

A sign shall say "Minimum fine $250" located below ISA signage. Sign 

must be reflectorized. No "Minimum fine $250" signage noted. 

Defendant will update 

No accessible stalls striped; no painting of ISA symbol. Defendant will update 

Case 3:18-cv-04682-TSH Document 27 Filed 05/23/19 Page 13 of 20
 C:\SVR\Cases\VCA San Carlos\Settlement\2019 01 16 Remediation Chart Final.docx 

BARRIER RESOLUTION 

At least one accessible route shall be provided within the site from 

accessible parking spaces and accessible passenger loading zones; public 

streets and sidewalks; and public transportation stops to the accessible 

building or facility entrance they serve. Where more than one route is 

provided, all routes must be accessible. Accessible routes shall coincide 

with or be located in the same area as general circulation paths. No 

accessible route is noted. 

The parties that the accessible route shall 

terminate at the boundary of the site in the 

alley.

n

At least one accessible route shall connect accessible buildings, 

accessible facilities, accessible elements, and accessible spaces that are 

on the same site. No accessible route connecting accessible building or 

spaces on same site. 

Defendant will place a sign at the main streets 

stating that the accessible path of travel access 

is at the rear access alley. The sidewalk will 

meet applicable code. 

s

At least one accessible route shall connect accessible building or facility 

entrances with all accessible spaces and elements within the building or 

facility, including mezzanines, which are otherwise connected by a 

circulation path unless exempted by Section 11B-206.2.3 Exceptions 1 

through 7 (Multi-story compliance). No accessible route connecting 

accessible entrances within the building or facility. 

Defendant will place a sign at the main streets 

stating that the accessible path of travel access 

is at the rear access alley. The sidewalk will 

meet applicable code. 

al 

Accessible routes shall coincide with or be located in the same area as 

general circulation paths. Where circulation paths are interior, required 

accessible routes shall also be interior. An accessible route shall not pass 

through kitchens, storage rooms, restrooms, closets or other spaces used 

for similar purposes, except as permitted by Chapter 10. No accessible 

route located in same area as general circulation path. 

Defendant will place a sign at the main streets 

stating that the accessible path of travel access 

is at the rear access alley. The sidewalk will 

meet applicable code. 

e 

Accessible route not stable, firm, and slip resistant. Defendant will place a sign at the main streets 

stating that the accessible path of travel access 

is at the rear access alley. The sidewalk will 

meet applicable code. 

Walks and sidewalks shall have a continuous common surface, not 

interrupted by steps or abrupt changes in level exceeding 1/4", or 1/2" at 

50% slope. Current walkways are broken and unleveled and change in 

level exceeds code at tile edge to main entrance. 

Defendant will place a sign at the main streets 

stating that the accessible path of travel access 

is at the rear access alley. The sidewalk will 

meet applicable code. 

Direct slope in accessible route exceeds 5% allowed by code. Direct 

slopes measured at 5.5%. 

Defendant will place a sign at the main streets 

stating that the accessible path of travel access 

is at the rear access alley. The sidewalk will 

meet applicable code. 

Cross slope exceeds 2% allowed by code. Cross slopes measured at 

6.1% and 3.2%. 

Defendant will place a sign at the main streets 

stating that the accessible path of travel access 

is at the rear access alley. The sidewalk will 

meet applicable code. 

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BARRIER RESOLUTION 

s Abrupt changes in level exceeding 4" vertical located between walks, 

sidewalks or other pedestrian ways and adjacent surfaces shall be 

identified by warning curbs projecting at least 6" in height above the 

walk or sidewalk surface to warn the blind of a potential drop off. No 

warning curbs provided at excessive drop-off 

Defendant will place a sign at the main streets 

stating that the accessible path of travel access 

is at the rear access alley. The sidewalk will 

meet applicable code. 

Clear width of walks and sidewalks shall be 48" minimum. Walkway 

measured at 41”-45” width. 

Defendant will place a sign at the main streets 

stating that the accessible path of travel access 

is at the rear access alley. The sidewalk will 

meet applicable code. 

If walk or sidewalk has less than 60" clear width, accessible route shall 

provide a passing space at intervals not to exceed 200'. Passing spaces 

can either be a 60" x 60" minimum space, or a T-intersection extending 

48" minimum beyond the intersection in all directions. Current walkway 

width not to code due confined passing space dimensions. 

Plaintiff waives. 

All walks with continuous gradients shall have resting areas 60" 

minimum in length at intervals of 400' maximum. The resting area shall 

be at least as wide as the walk. The slope of the resting area in all 

directions shall be 2% maximum. Current resting area slopes exceed 2%. 

Plaintiff waives. 

Directional sign with ISA consisting of a white figure on a blue 

background must be placed along an accessible route indicating direction 

to nearest accessible entrances when the accessible route diverges from 

the regular circulation path. No accessible route signage provided. 

Defendant will update. 

No detectable warning noted between vehicular area and pedestrian area. Defendant will update. 

No 36” detectable warning noted between vehicular area and pedestrian 

area.

Defendant will update. 

Loose mats at doorway shall be securely attached and shall not exceed 

1/2" in pile height. Exposed edges shall be fastened to floor surfaces and 

shall have trim on the entire length of the exposed edge shall not exceed 

4". There is a loose mat in the doorway. 

Defendants agree to provide an electric door 

opener and provide a doorway that meets 

applicable codes. The push button will be on 

the level walkway. Defendants will not 

repave the front and replace the door. 

Door sweep period exceeds code. Defendants agree to provide an electric door 

opener and provide a doorway that meets 

applicable codes. The push button will be on 

the level walkway. Defendants will not 

repave the front and replace the door. 

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BARRIER RESOLUTION 

Door opening pressure exceeds code. Defendants agree to provide an electric door 

opener and provide a doorway that meets 

applicable codes. The push button will be on 

the level walkway. Defendants will not 

repave the front and replace the door. 

e 

Door frame bottom plate less than required 10" on push side. Defendants agree to provide an electric door 

opener and provide a doorway that meets 

applicable codes. The push button will be on 

the level walkway. Defendants will not 

repave the front and replace the door. 

Floor or ground surface slope exceeds 2%. It was measured at 7.7%. Defendants agree to provide an electric door 

opener and provide a doorway that meets 

applicable codes. The push button will be on 

the level walkway. Defendants will not 

repave the front and replace the door. 

Door threshold height is 7/8”. Defendants agree to provide an electric door 

opener and provide a doorway that meets 

applicable codes. The push button will be on 

the level walkway. Defendants will not 

repave the front and replace the door. 

Door to be minimum 32" clear width and minimum 80" high. Openings 

more than 24" deep shall provide clear doorway opening of 36" 

minimum. Door width not to code and has depth greater than 5’. 

Defendants agree to provide an electric door 

opener and provide a doorway that meets 

applicable codes. The push button will be on 

the level walkway. Defendants will not 

repave the front and replace the door. 

e Door hardware is not operable by one hand and not require tight 

grasping, pinching, or twisting of wrist. 

Defendant will update. 

Door sweep period exceeds code. Defendant will update. 

Door opening pressure exceeds code. Defendant will update. 

h Clearance on latch side of door too confined. Defendant will maintain a policy of staff 

accompanying members of the public, 

including persons with disabilities, to exam 

rooms, and opening doors for them as needed. 

e Door hardware is not operable by one hand and not require tight 

grasping, pinching, or twisting of wrist. 

Defendant will update one room. 

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BARRIER RESOLUTION 

Door to be minimum 32" clear width and minimum 80" high. Openings 

more than 24" deep shall provide clear doorway opening of 36" 

minimum. Door width measured at 29 1⁄4”. 

Defendant will update one room. 

h Clearance on latch side of door too confined. Space it too small to 

provide minimum level area (less than 44”). 

Defendant will maintain a policy of staff 

accompanying members of the public, 

including persons with disabilities, to exam 

rooms and opening doors for them as needed. 

 No accessible ISA entry signage at doorway noted. Defendant will update. 

No exit signage is noted. Defendant will update. 

No "Exit route" signage noted. Defendant will update. 

No exit signage is provided. Defendant will update. 

No exit signage is provided. Defendant will update. 

No exit signage is provided. Defendant will update. 

No exit signage is provided. Defendant will update. 

No exit signage is provided. Defendant will update. 

No exit signage is provided. Defendant will update. 

No exit signage is provided. Defendant will update. 

No exit signage is provided. Defendant will remediate. 

Restroom not noted as All-Gender. Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

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BARRIER RESOLUTION 

No restroom signage noted. Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

No restroom signage noted. Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

e No restroom signage noted. Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

r - Door hardware requires dexterity and grasping and twisting to operate. Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

r Door width not to code. Measured at 22”/ Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

r Clearance on latch side of door too confined. Space too small to provide 

minimum level area. 

Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

Turing space is too confined to provide a space of 60" diameter 

minimum, including knee/toe clearance space or a turning space of a Tshaped space with a 60" square minimum with arms and base 36" wide 

minimum. Each arm of the T shall be clear of obstructions 12" minimum 

in each direction and the base shall be clear of obstruction 24" minimum. 

Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

Mirror height exceeds code. Measured at 46” FFL. Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

Vanity installed in a closed cabinet. Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

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BARRIER RESOLUTION 

h Lavatory/sink does not allow for forward approach. Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

Clear floor space is too confined. Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

Clearance depth not to code. 

Space between the finish floor or ground and 9" shall be considered toe 

clearance. Toe clearance shall be located 17" - 25" depth from front edge 

of sink, have clear width of 30" minimum, depth of 6", and be free of 

equipment/obstructions. Clearance beyond 6" depth at 9" height shall not 

be considered for toe clearance. 

Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

Knee clearance depth and width not to code. 

Depth of 11" minimum at 9" above the finish floor or ground required 

measured from the front of the sink (Space between 9" and 29" above the 

finish floor or ground shall be considered knee clearance). 

Depth of 8" minimum at 27" above the finish floor or ground shall be 

provided, increasing to 29" high minimum above the finish floor or 

ground at the front edge of a counter with a built-in lavatory or at the 

front edge of a wall-mounted lavatory fixture. Clearances: Between 9" - 

27" above FFL, knee clearance permitted to reduce at a rate of 1" depth 

for each 6" height minimum. 

Knee clearance shall have width of 30" minimum, and be free of 

equipment/obstructions. 

Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

r Soap dispenser height exceeds 40" maximum from the floor or ground 

surface.

Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

Water closet location out of required range 17" - 18". Measured at 22 1⁄2” 

on center line from the nearest wall. 

Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

Case 3:18-cv-04682-TSH Document 27 Filed 05/23/19 Page 19 of 20
 C:\SVR\Cases\VCA San Carlos\Settlement\2019 01 16 Remediation Chart Final.docx 

BARRIER RESOLUTION 

Space between water closet and furthest wall falls under 48" minimum. Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

Space around the water closet is too confined to the meet the 60" 

minimum measured from side walls; 56" minimum measured from rear 

wall for wall hung water closets, and 59" minimum measured from rear 

wall for floor mounted water closets required by the code. Door may 

NOT swing into any of this clearance space. 

Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

Toilet paper dispenser location out of range. Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

Grab bar is missing at the side. Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

 Grab bar is missing at the rear. Defendants shall maintain their policy of 

allowing only employees to use their 

restroom, and shall not discriminate by 

allowing non-employees to use the restroom. 

Minimum number of accessible work surfaces are not provided. Defendant will update. 

Counter height exceeds maximum 28" to 34" from ground allowed by 

code and no lowered section at least 36" wide is provided. 

Defendant will update. 

No accessible signage noted at service counter. Defendant will update. 

Clearance depth not to code. Defendant will update. 

e Knee clearance depth and width are not to code Defendant will update. 

No site entrance signage provided. Defendant will update. 

Case 3:18-cv-04682-TSH Document 27 Filed 05/23/19 Page 20 of 20