Source: s3://data.kl3m.ai/documents/govinfo/USCOURTS/USCOURTS-cand-4_12-cv-01380/USCOURTS-cand-4_12-cv-01380-15/pdf.json

Nature of Suit Code: 890
Nature of Suit: Other Statutory Actions
Cause of Action: 28:1331 Fed. Question

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United States District Court 

For the Northern District of California 

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IN THE UNITED STATES DISTRICT COURT 

FOR THE NORTHERN DISTRICT OF CALIFORNIA 

MAXINE DERRY; and RUSSELL HEMEN, 

individually and on behalf of 

themselves and all others 

similarly situated, 

 

 Plaintiffs, 

 

 v. 

JACKSON NATIONAL LIFE INSURANCE 

COMPANY, 

 Defendant. 

________________________________/ 

No. C 12-1380 CW 

ORDER REGARDING 

CLASS MEMBER 

INQUIRIES 

On April 24, 2014, the Court entered an order finally 

approving the settlement in this class action. At the Court’s 

request, counsel for both parties have filed a joint letter, 

describing Plaintiffs’ counsel’s and Jackson National’s respective 

protocols for responding to phone calls from potential class 

members. 

The letter indicates that Plaintiffs’ counsel’s and Jackson 

National’s primary response to inquiries is to inform the caller 

to call the other. For example, Plaintiffs’ counsel states that 

they tell callers to contact Jackson National to find out if they 

are class members or if they were issued a check. Jackson 

National states that it “first suggests callers contact the 

attorneys that represented them in the class action proceedings.” 

Docket No. 170 at 2. 

The Court directs Plaintiffs’ counsel and counsel for Jackson 

National to meet and confer regarding a joint protocol that 

ensures that potential class members’ inquiries are addressed 

Case 4:12-cv-01380-CW Document 171 Filed 07/01/15 Page 1 of 2
United States District Court 

For the Northern District of California 

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efficiently. In that joint protocol, Plaintiffs’ counsel shall 

have the primary responsibility of ensuring that potential class 

members get answers to their questions. Jackson National’s 

counsel is responsible for providing Plaintiffs’ counsel with the 

information necessary to answer questions. For example, Jackson 

National’s counsel shall confirm that Plaintiffs’ counsel has a 

complete list of class members and their policy numbers. Jackson 

National’s counsel shall also ensure that the list indicates 

whether each class member was sent a check, the date the check was 

sent and the check’s expiration date. If a class member was not 

sent a check, the list should indicate why the person was not 

entitled to receive one. Jackson National’s counsel shall also 

identify an individual in Jackson National’s legal department who 

will be available to respond to questions from Plaintiffs’ counsel 

regarding inquiries from potential class members. Jackson 

National’s counsel shall respond to all such questions from 

Plaintiffs’ counsel within one week of the receipt of the 

question. 

Within two weeks of the date of this order, Plaintiffs’ 

counsel and Jackson National’s counsel shall submit a further 

letter to the Court outlining a revised joint protocol for 

addressing inquiries from potential class members. 

IT IS SO ORDERED. 

Dated:07/01/2015 CLAUDIA WILKEN 

United States District Judge 

Case 4:12-cv-01380-CW Document 171 Filed 07/01/15 Page 2 of 2