Analyze Delivery Performance - Shipped as Planned
Application component: Analytical Apps
App type: Analytical
Line of business: Supply Chain
Leading industry: Cross Industry
Solution capability: Delivery Management (S/4)|Goods Movement (S/4)
Description:  This app allows you to monitor the current delivery performance within your organization, so you can keep track of customer satisfaction and retention. If delivery performance is below what you expect it to be (meaning if planned dates for issuing goods to internal and external customers are not observed properly), you can drill down to individual outbound deliveries that were processed with delay and navigate to the related sales orders or stock transport orders for more detailed information. You can then use this information to help to resolve the issues that caused these delays in the first place. Note For this app, you can use the active/active (read enabled) function to free up resources on your primary SAP HANA database by routing expensive analytical requests to a secondary SAP HANA database, which you might operate anyway as part of your high availability strategy.For more information about this function, see the SAP HANA Administration Guide. 
With this app you can analyze delivery performance for outbound deliveries
Key features:    Display, in percent, a graphical overview of current and past delivery performance.   Display visual filters or compact filters to help you analyze your delivery performance. You can switch between both types of filters depending on your preference.   View your delivery performance results in various chart forms, for example, column chart, bar chart, and so on, and drill down on further dimensions, such as customer, product group, or plant, using the chart filters.   Analyze the delivery performance from an organizational view, a material view, or a customer view.   Display underlying business documents in a table. You can also download this table to a spreadsheet, which allows you to easily share information with others.   Sort and personalize the table to suit your business needs.   Navigate to relevant outbound deliveries and master data object pages. Here, you can focus on specific information, for example, outbound deliveries with the longest delay.   
Business roles: Internal Sales Representative| Production Planner| Billing Clerk| Sales Manager| Material Planner - External Procurement| Inventory Manager| Shipping Specialist| Shipping Specialist - Just-In-Time Supply| Warehouse Clerk| Customer Service Manager (Customer Management)| Returns and Refund Clerk| Customer Service Representative (Customer Management)| Sales Manager (Customer Management)| Customer Service Representative - In-House Repair| Customer Service Manager - In-House Repair| Service Technician - In-House Repair
Shipping Specialist - Just-In-Time Supply : 
Processes outbound deliveries for Just-In-Time calls.

Customer Service Representative (Customer Management) : 
Acts as a central contact for the customers service needs, handling customer service requests and communicating changes and adjustments. Creates and modifies service contracts, service orders and service confirmations.

Customer Service Manager - In-House Repair : 
Manages In-House Repair service processes, including repair planning, monitoring, process optimization and personnel management.

Sales Manager (Customer Management) : 
Monitors and optimizes sales processes, sales panning, and coordinates sales forces.

Supply Chain Analyst (Oil & Gas) : 
Analyses field logistics supply process document flow.

Customer Service Manager (Customer Management) : 
Monitors and optimizes service processes, services planning, and coordinates services forces.

Plant Manager : 
Is responsible for the plant, including cost centers, personnel, and production. Ensures that the plant goals are in accordance with the corporate or factory goals, as well as with the superior supply chain and subordinate areas.

Project Financial Controller : 
Is responsible for all financial aspects of one or several projects, including the creation of work breakdown structures, project planning, budgeting and forecasting, period-end closing support as well as project financial monitoring and reporting. 

Material Planner - External Procurement: (is an add-on role to the Material Planner)
Ensures the availability of materials for production supply plans and monitors and adjusts material supplies procured externally. Collaborates internally with production planners and externally with suppliers.

Receiving Specialist (Oil & Gas) : 
Is responsible for receiving the items stock, non-stock, rental items and also supports execution of logistics process.

Dangerous Goods Specialist - Product Compliance : 
Monitors the activities of the organization that involve dangerous goods, prepares accident reports, and the annual dangerous goods report.

Dispatcher (Transportation Management) : 
Monitors incoming transportation demands. Initiates necessary actions in case of planning backlog. Monitors planning and execution of transportation orders. Executes initial delivery creation.

Inventory Manager : 
Manages inventory with respect to quantity and value.

Customer Service Representative - In-House Repair : 
Is responsible for coordinating In-House Repairs and ensuring their correct commercial processing. Manages received devices, quotations, repair orders and billing.

Shipping Specialist : 
Processes outbound deliveries.

Returns & Refund Clerk : 
Processes claims, returns, and refusal orders to ensure claims are recorded, resolved, and closed in a timely and accurate manner.

Internal Sales Representative : 
Manages sales documents, e.g. captures changes or cancels sales orders, prepares quotations, and manages contracts. Monitors, troubleshoots, and collaborates on critical open issues from the sales order fulfillment process.

Service Technician - In-House Repair : 
Is responsible for repairing devices or components which have been sent to the In-House Repair service. Executes and documents repairs.

Warehouse Clerk : 
Executes daily warehouse operations, such as carrying out stock transfers, analyzing stock-out situations, reverse material documents, etc.

Production Planner : 
Plans, monitors and adjusts material supplies produced internally and ensures material availability for sales order fulfillment and production supply. Collaborates internally with customer care and other production planners.

Quality Technician : 
Prepares and executes quality inspections of products and materials and manages inconsistencies.

Billing Clerk : 
Processes invoices in time, monitors and manages the invoice process, works on a prioritized worklist (e.g. sorted by invoice date and value of invoice requests), creates, releases, and sends invoice documents.

Solution Order Specialist : 
Manages solution orders for customers. Creates, updates, orchestrates and monitos the solution order, order execution and coordination across delivery organizations, delivering reports on orders, executing order changes, etc.

Quality Engineer : 
Supports the quality manager in making sure that the company’s quality and safety compliance goals are met. Makes usage decisions. Performs statistical analyses of test results. Coordinates activities within QM.

Sales Manager : 
Monitors and optimizes sales processes, sales panning, and coordinates sales forces.

Warehouse Clerk (Oil & Gas) : 
Plans, controls, and executes daily warehouse operations.

Warehouse Clerk (Retail) : 
Executes daily warehouse operations, such as carrying out stock transfers, analyzing stock-out situations, reverse material documents, etc.