First Notice of Loss (Version 2)
Application component: Claims Management
App type: Transactional
Line of business: Operations
Leading industry: Insurance
Solution capability: Claims Notification (S/4)|Claims Processing (S/4)
Description: The First Notice of Loss app has been enhanced with the following additional features: Draft claims will now be saved with a temporary unique ID. Furthermore, you can search for these draft claim IDs using search criteria.  You can use the new Final Payment checkbox in the Payment Details section to mark your payment as final during straight-through payments. However, a parked payment request will be created if the system encounters a coverage referral during the claim processing.  If you enter a payment amount during the claim creation which exceeds the payment limit configured in Customizing (see "Effects on Customizing" below), no straight-through payment is possible. The system creates a parked payment request for the claim instead.  
Create First Notice of Loss
Key features:    Search CriteriaYou can search for existing claims based on: editing status  claim number  contract date of loss  Depending on the search results, the system displays the claims or drafts in the form of a list report. You can navigate to the details page by clicking on the relevant record.  Capture of Data for New Auto Claim To capture data for a new auto claim, click the Create button. You can enter the following claim data: General Loss InformationAll three input fields are required entry fields.  ContractYou can use input help to search for a contract.Then choose Enter. Otherwise, the system cannot provide any valuable input help for the Incident Type field.  Incident Type You can use input help to select an incident type. Then choose Enter. Otherwise, the system cannot provide any values for other fields, such as Cause of Loss.   Date of Loss    Origin of LossYou can enter detailed information about the origin of loss on preconfigured questions and answers for structured facts capture. For more information, see App Configuration: First Notice of Loss (FNOL) Structured Facts Capture. Note After you have created a claim, the following applies: The system displays the loss description in the app only if the long texts are replicated (see App Configuration: First Notice of Loss (FNOL) Replication of Long Texts). If the long texts are not replicated, the loss description is displayed only in the backend system in expert mode.   Loss Location and Loss Location Questionnaire You can enter loss location information like: street  house number   postal code   city   country   region In the Loss Location Questionnaire, you can enter detailed information about the loss location based on preconfigured questions and answers for structured facts capture. For more information, see App Configuration: First Notice of Loss (FNOL) Structured Facts Capture.     Damaged Objects To create a damaged object, click on the Create button in the Damaged Objects section. You can create damaged objects for Vehicle as well as Injured Person by picking the appropriate value in the Damaged Object Category.   Damaged Object Category: Vehicle  Vehicle Data:If the vehicle type is Insured Vehicle, click on Transfer Insured Vehicle to populate insured vehicle data. Otherwise, choose Create Vehicle of Policyholder or Create Vehicle of Third Party depending on the vehicle type.  Vehicle Damage Details: In this section, you can enter Vehicle Damage details like:  damage severity  inspection date probable amount of loss currency     Inspection Location of Vehicle: In this section, you can enter information about the location where the vehicle was inspected like:  street  house number postal code city country region    Questionnaire: You can enter detailed information about the Damaged Object based on preconfigured questions and answers for structured facts capture. For more information, see Structured Facts Capture Structured Facts Capture.   Claimant: In this section, you can enter information about the claimants like:  participant BP no.  first name last name street    Driver: In this section, you can enter information about the drivers like:  driver BP no.  first name last name street    Service Provider: In this section, you can select the relevant service type and enter service provider details like:    service type  name telephone street    Note If the prerequisites are already set up, the service provider map shows information like:  incident location  preferred service provider other service providers near the incident location  For more information on the prerequisites, see App Configuration: First Notice of Loss (FNOL) Ordering an External Service Provider and Displaying a Map.     Click on Apply to create the damaged object.     Damaged Object Category: Injured Person   Injured Person Details:You can enter Injured Person details like:   BP number  participant type relationship to policyholder   Note If the injured person is the policyholder, you can populate the insured person details by clicking on Transfer Policyholder as Injured Person.   Questionnaire: You can enter detailed information about the injured person based on preconfigured questions and answers for structured facts capture. For more information, see App Configuration: First Notice of Loss (FNOL) Structured Facts Capture.   Diagnosis: In this section, you can enter information about the Diagnosis.   Click on Apply to create the damaged object.  Note If you enter a text to describe the damage, note that the system displays this text only if you have activated Replication of Long Texts. For more information, see App Configuration: First Notice of Loss (FNOL) Replication of Long Texts.          Witnesses You can either enter an existing business partner as a witness or create a new business partner.  Note To search for a witness, you can enter the first or last name of the witness directly in the Participant BP No. field.If you enter an existing business partner and choose Enter, the system fills the Business Partner fields with data from the backend system. It is then no longer possible to edit the Business Partner fields. You can edit the fields again if you remove the business partner number and choose Enter.    Notes In the List of Notes, you can enter a Title and a Note Text.   Straight-Through Payments You can create straight-through payments for selected incident types. For more information on the prerequisites, see App Configuration: First Notice of Loss (FNOL), and then "Settings for Straight-Through Payments". Note the following on straight-through payments:   You can use the Final Payment checkbox in the Payment Details section to mark your payment as final during straight-through payments. However, a parked payment request will be created if the system encounters a coverage referral during the claim processing.   If you enter a payment amount during the claim creation which exceeds the payment limit configured in Customizing (see above), no straight-through payment is possible. The system creates a parked payment request for the claim instead.    Note You can use the customizing for the incident type Glass as a sample configuration for straight-through payments.      Display of Header Data As soon as you enter the contract and incident type and choose Enter, the system displays the policyholder and his or her date of birth in the header data. From here, you can contact the policyholder directly by email or telephone (provided the corresponding contact data is entered in the user master data). After you have created a claim, the system also displays the claim handler in the header data. For more information about the prerequisites, see App Configuration: First Notice of Loss (FNOL) Display of Claim Handler in the Header Data.   Creation of a Claim You can use data captured in the notice of loss to create a claim in the backend system. Afterwards, you cannot edit data in the app any longer. It is only possible to edit the claim further in the backend system in expert mode.   Automatic Creation of a Draft As soon as you enter data in the app (without explicitly creating a claim), the app automatically saves this data in form of a draft with a temporary draft ID. This ensures that data is not lost if you are interrupted during data capture and have not created a claim. For more information on configuring the number range for temporary draft ID, see App Configuration: First Notice of Loss (FNOL).   Display of Existing Drafts or Claims You can display existing drafts or claims on the start page of the app. Drafts are marked accordingly. The following filter and search criteria are available:   Filter by Editing Status:You can filter by the following editing statuses:  all  own draft Then choose Start. Note All editing statuses other than All and Own Draft are not relevant for the First Notice of Loss app.   Search for Specific Data Using Direct Input: You can search for the following data in the first input field by entering data directly and then choosing Enter.   name of policyholder  contract number   claim number   claim handler who created the input    claim handler who last changed the draft   unique temporary ID of the draft The system then displays the drafts and claims that contain the specified search term.         Navigation to a Notice of Loss or a Draft To navigate to a notice of loss for an existing claim or a draft, click the corresponding row. In a draft, you can enter additional data or change the existing data. In a notice of loss, you can only display the data for an existing claim.   Deletion of a Draft Select the radio button in the row and choose Delete.    
Business roles: Customer Service Representative - Insurance| Insurance Agent
Insurance Agent : 
Is responsible for selling various types of insurance and financial products ranging from property and casualty insurance, life insurance, health insurance to disability insurance.

Customer Service Representative - Insurance : 
Act as a central contact for policy holders and handle a variety of service requests like policy inquiry and reporting new claims. Handles a high volume of incoming calls and have to ensure high customer satisfaction.