Report and Repair Malfunction
Application component: Fiori UI for PM Completion Confirmations
App type: Transactional
Line of business: Asset Management
Leading industry: Cross Industry
Solution capability: Maintenance Execution (S/4, Asset Mgr)
Scope items: Emergency Maintenance
Description:  You can use this app to easily report that a technical object has a malfunction, plan the required repair work, as well as document and confirm the maintenance work when it's done. While creating a malfunction report, the app helps you provide all the relevant information required to solve the problem quickly. You enter important information such as the technical object, the location where the problem occurred, the effect on safety or environmental compliance, as well as a detailed description of the problem. Furthermore, the app supports you when planning your repair work. This includes gathering information about the affected technical object and any repair work that has been recently carried out, searching for the required spare parts and checking if they're in stock, as well as assigning the work centers involved. Once you've finished the repair work, you can provide information about the malfunction and the job, confirm your job, and close the malfunction report. You can also get a quick overview of all the malfunction reports or of all work items assigned to you and their current status. You have the possibility to personalize the list of reports, view the status of the jobs, and navigate to the job details. There you can start working on the jobs assigned to you and confirm them. This app is available for the Maintenance Technician role. 
You can use this app to easily report that a technical object has a malfunction, plan the required repair work, as well as document and confirm the maintenance work when it's done. 
While creating a malfunction report, the app helps you provide all the relevant information required to solve the problem quickly. You enter important information such as the technical object, the location where the problem occurred, the effect on safety or environmental compliance, as well as a detailed description of the problem. Furthermore, the app supports you when planning your repair work. This includes gathering information about the affected technical object and any repair work that has been recently carried out, searching for the required spare parts and checking if they're in stock, as well as assigning the work centers involved. Once you've finished the repair work, you can provide information about the malfunction and the job, confirm your job, and close the malfunction report.
You can also get a quick overview of all the malfunction reports or of all work items assigned to you and their current status.
Key features:  Three tiles are provided for this app: The Report Malfunction tile for creating malfunction reports, the Manage Malfunction Reports tile that provides a list of malfunction reports that have already been created, and the Repair Malfunctions - My Job List tile that provides a list of all work items assigned to you or to your team. By launching the tiles, you can do the following: Create a malfunction report with all the relevant information required:    Find the affected technical object using the type-ahead search   View the hierarchical structure of a technical object and identify where a piece of equipment is installed   View details about the technical object by navigating to related apps   View a list of all malfunction reports that have recently been created for the relevant technical object and navigate to individual notifications   Write a long text to describe the problem in detail   Attach pictures or descriptions of the damage   Attach a URL to provide further information about the technical object or the damage   Gather more information about the technical object and plan your repair work:   View further details on the technical object (Details)   Gain insight into recent repair work that has been carried out on the technical object (History)   Create different work items and assign the maintenance technicians responsible. The maintenance technicians can only process the work items to which they are assigned.   Choose the required spare parts in the bill of material for the technical object or search it in a list with recently used parts needed for repairs on this technical object. You can also use a generic search on all materials and add inventory-managed components, such as components with item category L (Stock Item) or R (Variable-size item).   View if the quantity of spare parts you need are in stock in the relevant storage location or plant   Add the required spare parts to your malfunction report, which creates reservations for the stock materials   Add work items by entering the respective work center, person responsible, information about the work to be done, and the estimated time effort   Release the malfunction report and start the repair work   Execute, document, and confirm the repair work:   View the overall status to see in which phase individual jobs are and track the progress of the entire malfunction report.   Start working and pause your work whenever needed. You can document why you had to pause your work by selecting a reason such as Waiting for Parts or Waiting for Approval.   Confirm the time you have already been working on the job by creating partial confirmations. Whenever you pause your work, the system proposes a value for the actual time effort.   Document that the work has been done when you have completely finished your work.   Confirm the time spent on the job and enter the final confirmation of your work item.   Adjust the required quantity of the spare parts and the storage location, where needed.   Add malfunction details, such as the affected object parts, the appropriate damage code, the cause, and the activities performed. You can determine one cause as the root cause.   Enter the malfunction duration and specify if the machine was broken down.   As the lead technician, who has been entered as processor for the entire malfunction report, complete and close the malfunction report. If the malfunction report is completed before all jobs have been finally confirmed, the system sets the final confirmation indicator for all open jobs.   Work together with different maintenance technicians on the same malfunction report  Assign a maintenance technician as the lead technician who is the processor of the entire malfunction report and therefore is the only one who can release and close the malfunction report.   Create different work items and assign the maintenance technicians responsible. Multiple work items can be assigned to a technician. The technicians can only perform actions that are relevant for their work item, such as start and pause their work or set the status of their work item to Work is Done.   View a list of malfunction reports that have already been created by launching the Manage Malfunction Reports tile.   Get a quick overview of malfunction reports and their current status by viewing a list of malfunction reports.   View and change malfunction reports. You can also do this for malfunction reports that have not been created within the app.   Narrow down the scope of the list by using filters. You can use the default filters or add additional ones.   Get all relevant contact information about the person who reported the malfunction and the person who is processing the malfunction report.   Personalize the table by choosing which table columns are shown and how table entries are sorted.   Navigate to the details of a malfunction report and edit it if necessary.   Find the malfunction reports assigned to you, open the details of a report, and start or confirm your repair work.   Tailor the app to your needs and save the combination of filters and table personalization as a variant.   Save your personalized variants as tiles on your home page.   View a list of the work items assigned to you or your team by launching the Repair Malfunctions - my Job List tile.   Get a quick overview of all work items assigned to you or to your team. You can also display all the jobs of your work center that have not yet been assigned to a technician.   Narrow down the scope of the list by using filters, such as the status or the priority of the work items.   Navigate to the details of the maintenance notification and edit it if necessary.   Navigate to the details of the jobs assigned to you, open the details of a job, and start or confirm your repair work.   Attach pictures, descriptions, or a URL to provide further information about the damage or your repair work.   
Business roles: Maintenance Technician
Maintenance Technician : 
Performs and confirms planned and unplanned maintenance work on machines, equipment, and facilities efficiently and safely.