Maintain Damaged Objects
Application component: Claims Management
App type: Transactional
Line of business: Operations
Leading industry: Insurance
Solution capability: Claims Notification (S/4)|Claims Processing (S/4)
Description:  With this app, you can create a damaged vehicle, a damaged property or an injured person and you can update the existing damaged objects or drafts within a claim. 
Maintain Damaged objects like Vehicle or Person for a Claim or Subclaim
Key features: This app provides the following key features: Search Criteria On the initial screen of the app, you can search for existing damaged objects or drafts (that are saved automatically during the creation) using the following search options:  Filter by editing status You can filter the subclaims based on their editing status: All Own draft Locked by another user Unsaved changes by another user Unchanged    Search for specific data using direct inputYou can search for damaged objects by entering either one of these details: Claim number Subclaim number Damaged object  Enter the data directly in the corresponding field and then choose Enter.   Display of Damaged Object Data In the search results, the system displays a list of damaged objects that meet the search criteria. Here you can check the following information in the form of a list report: Claim number Subclaim Damaged object Damaged object type Damaged object categoryNote If you search for a claim or subclaim, it should contain at least one damaged object or draft to display the search results.   Create Damaged Object  Damaged Vehicle:To create a damaged vehicle, click on the Create Damaged Object button on the right side of the initial screen and then choose Create Damaged Vehicle from the dropdown list. A new damaged object screen appears with the following tabs. You can enter the required details here. General Information Tab:On this tab, you can provide details such as claim number and subclaim number for which the damaged vehicle is to be created. You can use input help to search with the available parameters. Then choose Enter.Note Based on the claim number, the Subclaim Number field displays the relative subclaims for input help. Enter the subclaim number in the corresponding field. You can use input help and choose the corresponding subclaim from the search results.  You can create the damaged vehicle using the three available options here. Use any one of them based on the requirement. Transfer Insured Vehicle: By clicking this button, all the details of the insured vehicle related with the claim are auto-populated in the available fields. Create Vehicle of Policyholder & Create Vehicle of Third Party: By choosing any of these options, you can able to update the available fields under tabs: vehicle data, vehicle damage details and inspection location of vehicle. General Information section on this screen is a non-editable one. Under Vehicle Data tab, you can enter vehicle manufacturing and registration data such as construction year, make, model, license plate number, VIN, mileage, and vehicle value.Note By using any alphabets or special characters in numeric fields, an error will occur at the bottom of the page. You can check the error message by clicking on it. Vehicle Damage Details Tab: You can provide damage details such as damage severity, inspection date and probable loss amount here. For Damage Severity, choose a value from the dropdown list items: major damage; medium damage; minor damage; not damaged; trivial damage. Enter the Inspection Date of the Vehicle using the calendar icon. Provide the Probable Amount of Loss value along with the currency. You can use input help to search for currency codes with the available parameters. Then choose Enter.  Inspection Location of Vehicle Tab: In this setion, you can provide the address details such as street, postal code, country, house number, city and region.    Click the Create button to create a damaged vehicle with the above data  Injured Person: To create an injured person, click on the Create Damaged Object button on the right side of the initial screen and then choose Create Injured Person from the dropdown list. A new damaged object screen appears with the following tabs where you can enter the subsequent data: General Information Tab: On this tab, you can provide details such as claim number, subclaim number, and injured person. You can use input help to search and choose the business partner from the search results with the available parameters. Then choose Enter In cases when policyholder himself is the injured person, you can use the option Transfer Policyolder as Injured Person available under general information section to create injured person. Injured Person Details Tab: You can provide details such as relationship to policyholder, impairment %, participation type, insurer of third party and three other checkboxes (fatality, intra-company and not insured). Diagnosis Tab:You can add a new diagnosis record by clicking the Create button under this tab.   Enter a Catalog ID. You can use input help to search with available parameters. The Catalog Name will auto-populate based on the Catalog ID provided.   Enter the required value for Primary Diagnosis. The Diagnosis Name will based auto-populate on the Primary Diagnosis provided.Note You can use input help for the primary diagnosis. By selecting the catalog ID, the corresponding primary diagnosis will be displayed in the search results.   Each record has a radio button. If you select a specific record, you can remove the record from the list by clicking on Delete.Note You can select any diagnosis record from the list to check more details on a separate page. By clicking the Damaged Object link at the top of this page, you will be taken back to the Damaged Object screen.    Click the Create button at the bottom of the screen to create an Injured Person with the above data.   Damaged PropertyTo create a damaged property, click on he Create Damaged Object button on the right side of the initial screen and then choose Create Damaged Property from the dropdown list. The New Damaged Object screen appears with the following tabs. You can enter the required details here. General Information Tab:On this tab, you can provide details such as: claim number, subclaim and claimant. You can use input help to search with the available parameters.  There are two options available here to create a damaged property. You can select any of them based on requirement.  Transfer Insured Building: By clicking this button, all the details of the insured building are auto-populated in the available fields. Create Other Building of PH: Select this button to update all the available fields under tabs: property details, loss details and location details. Property Details Tab: You can add property related details such as property type, description, constrcution year, primary building material and preferred supplier under this tab. Loss Details Tab: Select the Scope of Loss from the two available options in dropdown list: partial damage and total loss. Set the Total Loss checkbox as required. Location Details Tab: Provide the address of the location in the fields such as street name, postal code, country, house number, city name and region.      Click the Create button at the bottom of the screen to create a damaged property with the above data.      Edit Damaged Object  Damaged VehicleSelect the damage vehicle or its draft version that needs to be edited. The Damaged Object screen appears. The header contains the following details: Damaged vehicle Vehicle number Claim number Subclaim Click the Edit button at the top right corner of the screen to update details.  Claim number and subclaim number under Genral Information are non-editable. You can add subclaim number if the damaged object is created at claim header level. You can make changes under the following tabs: Vehicle data Vehicle damage details Inspection location of vehicle Note You can also edit or create a damaged vehicle in the Claims Inquiry and Update Claim app from claim header or subclaim levels.  Injured PersonSelect the injured person or its draft version that needs to be edited. The Damaged Object screen appears. The header contains the following details: Injured person's name ID Claim number Subclaim Click the Edit button at the top right corner of the screen to update the Injured Person Details. Claim number and subclaim number under General Information are non-editable. You can add a subclaim number here when injured person is initially created at claim header level. You can make changes to the fields under tabs: Injured Person Details Diagnosis   You can create or delete a diagnosis using the available buttons under the Diagnosis tab.Note You can also edit or create an injured person from the Claims Inquiry and Update Claim app.  Damaged PropertySelect the damaged property or its draft version that needs to be edited. The Damaged Object screen appears. The header contains the following details: Damaged property description Construction year Claim number Subclaim Click the Edit button at the top right corner of the screen to update the Damaged Property Details. Claim number and subclaim under General Information are non-editable. You can add a subclaim number here when the damaged property is initially created at claim header level. You can make changes to the remaining fields under the following tabs: Property details Loss details Location details Note You can also edit or create a damaged vehicle in the Claims Inquiry and Update Claim app. Navigate to the required subclaim for which you need to create or edit a damaged property.     Damaged Objects - Drafts   Automatic creation of drafts: As soon as you enter data (without explicitly creating a damaged object), the app automatically saves this data in draft form. This ensures that data cannot get lost if you are interrupted while creating the damaged object.   Deletion of a draft: Select the draft that you want to delete and click on Cancel. A message appears asking you to confirm that you want to discard the draft. Choose Discard to discard the draft.   
Business roles: Insurance Claims Handler
Insurance Claims Handler : 
Processes insurance claims by capturing and investigating the circumstances of the loss and ensuring fair settlement of valid claims. Is responsible for adjudicating claims in a timely manner and maintaining high levels of customer satisfaction.