Sales Order without Charge
Application component: Sales Apps
App type: Fact sheet
Line of business: Service
Leading industry: Cross Industry
Solution capability: Claims, Returns, and Refund Management (S/4)
Description: With this app you can display all the details relevant for a sales order without charge in one place. The overview brings together relevant key facts and a list of the items of sales orders without charge. You also view a list of involved business partners. Thanks to the process flow, you can check the current status of your sales order easily and quickly. Furthermore, you can display additional information on item level, for example, planned deliveries. 
This object page displays contextual information about the sales order without charge document. You can navigate to its related business objects and access related transactions in operational systems.
Key features:   Display key facts that are relevant in the business context. Key facts are important data that is prominently displayed in the app. This app displays the sold-to party and the net value, as well as the following details: overall status, overall delivery status, and rejection status. You can also see whether the sales order without charge needs to be sent to an approver before it can be released and which phase of the approval process it's in. In addition, you can navigate to, for example, the customer object page for the sold-to party and to the Customer - 360° View app. You can also navigate to other related apps, such as Manage Sales Orders Without Charge. Display general sales order information, such as the sales area Display a list of the individual items of your sales order without charge and relevant information. You can personalize the columns to display all the information you need. From here, you can also, for example, navigate to the object page for the product (that is, the material). Select one item of the sales order without charge to view the details of that item.  Display key facts that are relevant in the business context for each item. Key facts are important data that is prominently displayed in the app. This app shows the ship-to party, the net value, and the order quantity, as well as the following details: overall status, delivery status, and rejection status. In addition, you can navigate to, for example, the customer object page for the ship-to party and to the Customer - 360° View app. Display general sales order item information, such as the product Display an overview of planned deliveries Display item-specific business partners   Display the contact details of the business partners involved Navigate to the process flow, which provides you with a graphical overview of the chain of connected process steps and corresponding business documents (document flow). For example, you can see the status of a sales order without charge, and if it is relevant for shipping.  If the sales order without charge is relevant for approvals, display details about the workflow steps. You can see the status of the single workflow steps, the processor, and the recipient. Choose a step to display additional details.   
Business roles: Internal Sales Representative| Billing Clerk| Sales Manager| Shipping Specialist| Shipping Specialist - Just-In-Time Supply| Returns and Refund Clerk
Internal Sales Representative : 
Manages sales documents, e.g. captures changes or cancels sales orders, prepares quotations, and manages contracts. Monitors, troubleshoots, and collaborates on critical open issues from the sales order fulfillment process.

Dangerous Goods Specialist - Product Compliance : 
Monitors the activities of the organization that involve dangerous goods, prepares accident reports, and the annual dangerous goods report.

Returns & Refund Clerk : 
Processes claims, returns, and refusal orders to ensure claims are recorded, resolved, and closed in a timely and accurate manner.

Shipping Specialist - Just-In-Time Supply : 
Processes outbound deliveries for Just-In-Time calls.

Material Planner - External Procurement: (is an add-on role to the Material Planner)
Ensures the availability of materials for production supply plans and monitors and adjusts material supplies procured externally. Collaborates internally with production planners and externally with suppliers.

Billing Clerk : 
Processes invoices in time, monitors and manages the invoice process, works on a prioritized worklist (e.g. sorted by invoice date and value of invoice requests), creates, releases, and sends invoice documents.

Sales Manager : 
Monitors and optimizes sales processes, sales panning, and coordinates sales forces.

Shipping Specialist : 
Processes outbound deliveries.

Project Financial Controller : 
Is responsible for all financial aspects of one or several projects, including the creation of work breakdown structures, project planning, budgeting and forecasting, period-end closing support as well as project financial monitoring and reporting. 

Production Planner : 
Plans, monitors and adjusts material supplies produced internally and ensures material availability for sales order fulfillment and production supply. Collaborates internally with customer care and other production planners.