Plan Dunning Activity Capacity
Application component: Contract Accounts Receivable and Payable
App type: SAP GUI
Description:  To do capacity planning, you must first:  Create at least the collections department in Organizational Management  Set the Determine Clerk indicator for all activities in the Configure Dunning Activities activity in order to derive the corresponding organization units/clerks.   Then make the required settings in the Define Capacity Planning for Dunning Activities activity. Here you can do planning per clerk, per collection unit, or for the whole collections department. If you only enter a collections department, the values apply for all units of the department. In the Upper Limit column, for each organizational unit (collections department, collection group) and clerk, you define how many dunnings with a specific dunning activity these are to process. The system determines the upper limit using the valuation number. The valuation figure prioritizes dunning notices if there is a capacity restriction for dunning activities. If you do not use the valuation figure, the prioritization is by rank. If the valuation figure and rank are initial, the dunning notices with the highest dunning balance are processed first. The BRF or the function module implemented for event 0315 fills the Rank and Valuation Figure fields. You can treat all dunnings of the dunning activity concerned that exceed the upper limit as follows: You set an upper limit without release procedure. As soon as the figure defined in the Upper Limit column is reached, the dunning proposal run performs the alternative collection step defined for this collection step instead of the current collection step derived for all dunning notices above the upper limit (see the Define Collection Step activity). The alternative collection step is determined at the end of the dunning proposal run. If no alternative collection step is defined for the collection step, the system reverses the dunning notice automatically. Note Alternative collection steps must not contain dunning activities with capacity restriction. You set an upper limit with release procedure. To do this, in addition to the upper limit, in the Release From field, define the number of dunning notices with the relevant dunning activity for which the system should execute the dunning activity run immediately after the dunning proposal run. The dunning proposal run indicates all dunning notices above this figure as To Be Released (at the end of processing). The dunning activity run can only execute these dunning notices after the release. You execute the release in a separate step in the SAP menu under Periodic Processing   For Contract Accounts  Dunning  By Collection Strategy  Release Dunning Notices (transaction FPM3_RELEASE). Here you can:  Release or reverse dunning notices up to the release date.  Only reverse dunning notices that have exceeded the release dateThe Dunning Reversal of Dunning Notices mass activity (transaction FPVC) in the SAP menu under Periodic Processing  For Contract Accounts  Dunning can also reverse these dunnings collectively when you set the Release Procedure indicator.   You then execute the dunning activity run for the dunning notices released. Note If you set the Release Procedure indicator instead of the run ID of a dunning proposal run, the dunning activity run executes the dunning activities for all dunning notices released (also from several different dunning proposal runs). 
Business roles: Accounts Payable and Receivable Accountant (FI-CA)| Accounts Payable and Receivable Manager (FI-CA)
Accounts Payable and Receivable Accountant (FI-CA) : 
Deals with payment and credit clarification of B2B and B2C customers and works off complex customer requests according account clarification.

Accounts Payable and Receivable Manager (FI-CA) : 
Minimizes overdue receivables and bad debt losses, analyzes and improves customer payment behavior, and optimizes receivables processing costs.