Service Management Overview
Application component: S4CRM: Business Intelligence
App type: Transactional, Analytical
Line of business: Service
Leading industry: Cross Industry
Solution capability: Service Contract Management (S/4 CLD)|Service Order Management (S/4 CLD)
Description:  With this app, you as a service professional or a service employee can obtain a graphical overview of key service process data and gain insights into the current service situation. You can display detail information that helps you examine and analyze data across various dimensions. 
With this app, you can display service contracts by contract value as well as various other key performance indicators. The app enables you to see at a glance whether your profit margin is low for a particular service contract, service organization, or region. You access this app through the Service Management Overview app.
Key features: You can use this app to: Display data on service topics using cards Display service data using a variety of charts and lists Filter results by sales organization, distribution channel, division, sales office, and sales group Specify a preferred currency used to display results Navigate to related apps to drill down into the data Create personalized views and share them with others  Note To use this app, you need to activate the OData service C_SERVICECONTRFINLIST_CDS and the depending OData service C_SRVCCONTRFINQUERY_2_CDS. Cards   Card Description    Service Contracts By Contract Value   Displays the top five service contracts by highest or lowest contract value You can navigate to the Service Contracts Analysis app to obtain additional information     Service Contracts By Profit Margin   Displays service contracts either by the most profitable or by the least profitable contracts You can navigate to the Service Contracts Analysis app to obtain additional information     Expired Service Contracts   Displays the total value and the total number of service contracts that expired in the last six months, excluding the current month Displays the top five service contracts that expired most recently     Expiring Service Contracts   Indicates all service contract items that will expire in the next three months including the current month You can navigate to the Expiring Service Contracts Analysis app to obtain additional information     Incomplete Service Orders   Displays the total number of incomplete service orders Displays incomplete service orders by life cycle status You can navigate to the Service Orders Analysis app to obtain additional information and take appropriate action     Overdue Service Orders   Displays the total number of overdue service orders Displays overdue service orders by life cycle status You can navigate to the Overdue Service Orders Analysis app to obtain additional information     Average Service Duration  Displays the average service duration for service orders by product    Quick Links  You can navigate directly to the respective apps that are listed in the quick links cards    Tip If you want only specific cards to be displayed in Service Management Overview, you can hide the cards that you don't need using the Manage Cards setting in the user actions menu. Your personalized setup stays until you next changes it.  
Business roles: Customer Service Manager (Customer Management)
Solution Order Specialist : 
Manages solution orders for customers. Creates, updates, orchestrates and monitos the solution order, order execution and coordination across delivery organizations, delivering reports on orders, executing order changes, etc.

Customer Service Manager : 
Understands overall status and performance of the service management process, which gives insights into financial performance of the service process.

Customer Service Manager (Customer Management) : 
Monitors and optimizes service processes, services planning, and coordinates services forces.