Returns Delivery (S/4HANA)
Application component: Object Pages
App type: Fact sheet
Line of business: Supply Chain
Leading industry: Cross Industry
Solution capability: Delivery Management (S/4)
Description:  You can access this app from the Enterprise Search for returns deliveries search results. You can search for returns deliveries based on key attributes, for example, receiving point, material number, or customer. The search results are displayed as a worklist where you can directly access returns delivery object pages. With the returns delivery object page you can display returns delivery data and navigate to additional relevant information. You can also easily access related documents and key facts about relevant master data, especially business partners and material characteristics. 
An App to display Returns Delivery data
Key features:  Display general attributes of the returns delivery document (such as receiving point, overall status, and delivery date), as well as contextual information. Display the individual items that are to be sent back and their associated quantities along with the respective plant and storage locations. Display the contact details of the business partners involved in the returns delivery process. Navigate to additional information relevant in your business context, such as detailed information about related business partners, material master data and related returns orders.Display the process flow that provides you with a graphical overview of the chain of connected process steps and corresponding business documents (document flow). For example, you can see the customer returns document that might have been created prior to the returns delivery, or the material document that recorded the goods receipt posting for the returns delivery. 
Business roles: Internal Sales Representative| Production Planner| Billing Clerk| Sales Manager| Material Planner - External Procurement| Inventory Manager| Shipping Specialist| Shipping Specialist - Just-In-Time Supply| Warehouse Clerk| Customer Service Manager (Customer Management)| Returns and Refund Clerk| Receiving Specialist| Customer Service Representative (Customer Management)| Sales Manager (Customer Management)| Customer Service Representative - In-House Repair| Customer Service Manager - In-House Repair| Service Technician - In-House Repair
Production Planner : 
Plans, monitors and adjusts material supplies produced internally and ensures material availability for sales order fulfillment and production supply. Collaborates internally with customer care and other production planners.

Shipping Specialist : 
Processes outbound deliveries.

Material Planner - External Procurement: (is an add-on role to the Material Planner)
Ensures the availability of materials for production supply plans and monitors and adjusts material supplies procured externally. Collaborates internally with production planners and externally with suppliers.

Dispatcher (Transportation Management) : 
Monitors incoming transportation demands. Initiates necessary actions in case of planning backlog. Monitors planning and execution of transportation orders. Executes initial delivery creation.

Quality Technician : 
Prepares and executes quality inspections of products and materials and manages inconsistencies.

Returns & Refund Clerk : 
Processes claims, returns, and refusal orders to ensure claims are recorded, resolved, and closed in a timely and accurate manner.

Allocator (Retail) : 
Is responsible for the distribution of products from distribution centers to stores throughout the lifecycle of these products.

Customer Service Representative - In-House Repair : 
Is responsible for coordinating In-House Repairs and ensuring their correct commercial processing. Manages received devices, quotations, repair orders and billing.

Dangerous Goods Specialist - Product Compliance : 
Monitors the activities of the organization that involve dangerous goods, prepares accident reports, and the annual dangerous goods report.

Inventory Manager : 
Manages inventory with respect to quantity and value.

Internal Sales Representative : 
Manages sales documents, e.g. captures changes or cancels sales orders, prepares quotations, and manages contracts. Monitors, troubleshoots, and collaborates on critical open issues from the sales order fulfillment process.

Receiving Specialist : 
Processes inbound deliveries.

Customer Service Manager (Customer Management) : 
Monitors and optimizes service processes, services planning, and coordinates services forces.

Sales Manager : 
Monitors and optimizes sales processes, sales panning, and coordinates sales forces.

Quality Engineer : 
Supports the quality manager in making sure that the company’s quality and safety compliance goals are met. Makes usage decisions. Performs statistical analyses of test results. Coordinates activities within QM.

Warehouse Clerk (Retail) : 
Executes daily warehouse operations, such as carrying out stock transfers, analyzing stock-out situations, reverse material documents, etc.

Service Technician - In-House Repair : 
Is responsible for repairing devices or components which have been sent to the In-House Repair service. Executes and documents repairs.

Solution Order Specialist : 
Manages solution orders for customers. Creates, updates, orchestrates and monitos the solution order, order execution and coordination across delivery organizations, delivering reports on orders, executing order changes, etc.

Sales Manager (Customer Management) : 
Monitors and optimizes sales processes, sales panning, and coordinates sales forces.

Billing Clerk : 
Processes invoices in time, monitors and manages the invoice process, works on a prioritized worklist (e.g. sorted by invoice date and value of invoice requests), creates, releases, and sends invoice documents.

Warehouse Clerk : 
Executes daily warehouse operations, such as carrying out stock transfers, analyzing stock-out situations, reverse material documents, etc.

Customer Service Representative (Customer Management) : 
Acts as a central contact for the customers service needs, handling customer service requests and communicating changes and adjustments. Creates and modifies service contracts, service orders and service confirmations.

Shipping Specialist - Just-In-Time Supply : 
Processes outbound deliveries for Just-In-Time calls.

Transportation Planner : 
Manages transportation planning activities.

Project Financial Controller : 
Is responsible for all financial aspects of one or several projects, including the creation of work breakdown structures, project planning, budgeting and forecasting, period-end closing support as well as project financial monitoring and reporting. 

Supply Chain Analyst (Oil & Gas) : 
Analyses field logistics supply process document flow.

Receiving Specialist (Oil & Gas) : 
Is responsible for receiving the items stock, non-stock, rental items and also supports execution of logistics process.

Plant Manager : 
Is responsible for the plant, including cost centers, personnel, and production. Ensures that the plant goals are in accordance with the corporate or factory goals, as well as with the superior supply chain and subordinate areas.

Warehouse Clerk (Oil & Gas) : 
Plans, controls, and executes daily warehouse operations.

Customer Service Manager - In-House Repair : 
Manages In-House Repair service processes, including repair planning, monitoring, process optimization and personnel management.