Manage Solution Quotations
Application component: S4CRM: Solution Quotation
App type: Transactional
Description:  With the Manage Solution Quotations - Version 2 app, you can create or navigate to existing solution quotations. You can view in a network graph the status of a predefined set of follow-up documents or service transactions (for example, sales order, service order). At the graphical node (for example, sales order document), you can see few details displayed, for example, ID, Status of each follow-up document or service transaction. A focused view of the progress monitor is available at solution quotation header as well as solution quotation item level. A navigation is provided for the user to navigate to respective documents or service transactions, if the user has the required roles for each entity.  You can access this app using any one of the following business roles:    Customer Service Manager (Customer Management) (SAP_BR_CUSTOMER_SERVICE_MGR)   Internal Sales Representative (SOM) (SAP_BR_INTRNL_SALESREP_SOM)    
This app is to manage solution quotations. We can also the progress monitor for all the follow up documents.
Key features:   In addition, the app supports the following technical feature and option: Solution Quotation Progress Monitor Progress Monitor is a graphical overview of solution quotation follow-up documents or service transactions. You can use the progress monitor to monitor the progress of solution quotation follow-up documents or service transactions and see their status and navigate to it. From the Manage Solution Quotations - Version 2 app, you can navigate to Solution Quotation Progress Monitor. The progress monitor displays the following entities:    Entities Business Roles Required for Navigating to the Entities     Billing Document (Invoice)  Customer Service Manager (Customer Management)(SAP_BR_CUSTOMER_SERVICE_MGR)    Billing Document Request  Customer Service Manager (Customer Management)(SAP_BR_CUSTOMER_SERVICE_MGR)    Solution Quotation  Customer Service Manager (Customer Management)(SAP_BR_CUSTOMER_SERVICE_MGR) / Internal Sales Representative (SOM)(SAP_BR_INTRNAL_SALESREP_SOM)    Billing Document  Invoicing Specialist (Convergent Invoicing) (SAP_BR_INVOICING_SPEC_CINV)    Invoicing Document  Invoicing Specialist (Convergent Invoicing) (SAP_BR_INVOICING_SPEC_CINV)    Goods Issue  General Ledger Accountant (SAP_BR_GL_ACCOUNTANT)     Goods Receipt  Inventory Manager (SAP_BR_INVENTORY_MANAGER)    Outbound Delivery  Customer Service Manager (Customer Management) (SAP_BR_CUSTOMER_SERVICE_MGR)     Provider Contract  Internal Sales Representative (SOM) (SAP_BR_INTRNAL_SALESREP_SOM)    Purchase Order  Purchaser (SAP_BR_PURCHASER)    Purchase Requisition  Purchaser (SAP_BR_PURCHASER)    Sales Order  Customer Service Manager (Customer Management) (SAP_BR_CUSTOMER_SERVICE_MGR) / Internal Sales Representative (SOM) (SAP_BR_INTRNAL_SALESREP_SOM)     Service Confirmation  Customer Service Manager (Customer Management) (SAP_BR_CUSTOMER_SERVICE_MGR)    Service Contract  Customer Service Manager (Customer Management) (SAP_BR_CUSTOMER_SERVICE_MGR)     Service Order  Customer Service Manager (Customer Management) SAP_BR_CUSTOMER_SERVICE_MGR)    Subscription Contract  Internal Sales Representative (SOM) (SAP_BR_INTRNAL_SALESREP_SOM)   Supplier Invoice Accounts Payable Accountant - Procurement (SAP_BR_AP_ACCOUNTANT_PROCUREMT)     In addition to the graphic, the solution quotation progress monitor contains a list of the items from the solution quotation. You can choose to display the progress monitor for the whole solution quotation or for each item. From the graph, navigation is provided for each entity. Depending on the item type of the selected solution quotation item, the following items belonging to the follow-up documents or service transactions are displayed in the progress monitor:     If you select a service order item of the solution quotation, then, service order, service confirmation, billing document request, billing document (invoice), purchase requisition, purchase order, goods receipt , supplier invoice and invoicing document are the nodes that can be displayed depending on the flow created.   If you select a sales order item of the solution quotation, then, sales order, outbound delivery, billing document (invoice), goods movement and invoicing document are the nodes that can be displayed depending on the flow created.   If you select a service contract item of the solution quotation, then, service contract, billing document request, billing document (invoice) and invoicing document are the nodes that can be displayed depending on the flow created.  If you select a subscription contract item of the solution quotation, then, subscription contract, provider contract, billing document , invoicing document and billing document (invoice) are the nodes that can be displayed depending on the flow created.   
Business roles: Customer Service Manager (Customer Management)| Customer Service Representative (Customer Management)| Internal Sales Representative (SOM)
Customer Service Representative (Customer Management) : 
Acts as a central contact for the customers service needs, handling customer service requests and communicating changes and adjustments. Creates and modifies service contracts, service orders and service confirmations.

Internal Sales Representative (Subscription Order Management) : 
Manages subscription order documents, prepares quotations, and manages contracts. Monitors, troubleshoots, and collaborates on critical open issues from the subscription sales order fulfillment process.

Customer Service Manager (Customer Management) : 
Monitors and optimizes service processes, services planning, and coordinates services forces.