Claims Supervisor Overview
Application component: Claims Management
App type: Analytical
Line of business: Operations
Leading industry: Insurance
Solution capability: Claims Processing (S/4)
Description:  With this app, you can - in your role as the head of a claims department - access other apps such as Workload Management for Claims, Workload Management for Tasks, Approve Claim Payments, and Workload Management - Team Calendar. The app also provides quick access to other central key figures and activities for your department (such as the total number of assigned claims or open tasks), a special view for critical tasks, a list of assigned claims sorted by total incurred, and detailed information about claims and tasks displayed on separate cards. 
Overview page provides the Claims Supervisor information on claims and tasks workload, and related topics
Key features:  Assigned Claims This tile displays central information from the Workload Management for Claims app, such as the total number of assigned claims as well as their distribution to the claim handlers with the most claims assigned. You can also navigate from this tile to the Workload Management for Claims app. The following individual functions are available:  Display of the total number of claims that are assigned to a claim handler in the department  Display of the three claim handlers with the most claims assigned in a graphicAll other claim handlers in the department are grouped under the category Others in the graphic. If you want to get information about the workload of these claim handlers, you have to navigate to the Workload Management for Claims app.  Navigation to the Workload Management for Claims appHere you can get a detailed overview of all the claims in the department and their distribution to all claim handlers. You can also assign the claims to other claim handlers here.To navigate to the Workload Management for Claims app, click the graphic.   Assigned Tasks This tile displays central information from the Workload Management for Tasks app about the open tasks that are overdue or are due within the next five days. You can also navigate from this tile to the Workload Management for Tasks app. The following individual functions are available:  Display of the total number of tasks  Display of the number of tasks for each claim handler in a graphic  Navigation to the Workload Management for Tasks appHere you can get a detailed overview of all the tasks in the department and their distribution to all claim handlers. You can also assign the tasks to other claim handlers here.To navigate to the Workload Management for Tasks app, click the header area in the graphic or one of the bars in the graphic.    Critical Tasks This tile is a special view of the Workload Management for Tasks app. It displays the tasks that are critical and that therefore have to be monitored by the head of the department. SAP has implemented this using the example of the task Contact Policyholder. The following individual functions are available:  Display of the number of critical tasks that are assigned to claim handlers in the departmentThe bottom number corresponds to the total number of open tasks and the top number corresponds to the number of cards (see also "Display of the most important information for a task on a card").Note You can display only a maximum of 20 cards in the app. This means that if there are more than 20 open tasks, these cannot all be displayed as cards. Therefore, the display “20 of 122” means that there are a total of 122 open tasks but only 20 can be displayed as cards.  Display of the most important information for a task on a cardThis allows you to get a quick overview of a task. You can navigate from a card to the backend system and display mode for the corresponding claim.To display a card, click the right-hand side of the tile (where the total number is displayed). The task with the oldest due date is displayed on the first card.Note Since the system can display only a maximum of 20 cards, the following applies: If you want to view a task that is not displayed as a card, you have to navigate to the Workload Management for Tasks app.  Navigation to the Workload Management for Tasks appTo navigate to the Workload Management for Tasks app, click the left-hand side of the tile.    Claims by Total Incurred This tile enables you to access all assigned claims. These are sorted by total incurred. The total incurred is the sum of the payments received and remaining reserves. The following individual functions are available:  Display of the total number of assigned claimsNote The total number of assigned claims is displayed based on the same principle described above for “Critical Tasks”.  Display of the most important information for a claim on a cardThis allows you to get a quick overview of the claims with the highest total incurred. You can navigate from a card to the backend system and display mode for the claim.To display a card, click the right-hand side of the tile (where the total number is displayed). The claim with the highest total incurred is displayed on the first card.Note Since the system can display only a maximum of 20 cards, the following applies: If you want to view a claim that is not displayed as a card, you have to navigate to the backend system (see next point).  Navigation to the backend system with the list of all assigned claimsThis allows you to get a detailed overview of all assigned claims.To call the claim list, click the left-hand side of the tile.Note The number of claims on the tile may differ from the number of records in this claim list because the incurred totals are subdivided by subclaim in the list. From the claim list you can call a structured view of the claims (structured by claim handler). To do this, choose List Display in Hierarchy Display in the claim list. Depending on the number of assigned claims, this evaluation might take a long time.     Payment Approvals This tile allows you to access the Approve Claim Payments app. The number of payments that require approval is displayed on the tile. You can also display the most important information for a payment on a card. The following individual functions are available:  Display of the number of payments that require approvalNote The number of payments is displayed based on the same principle described above for “Critical Tasks”.  Display of the most important information for a payment on a cardThis allows you to get a quick overview of a payment that requires approval. You can navigate from a card to the display mode for the corresponding claim.To display a card, click the right-hand side of the tile (where the total number is displayed). The payment with the oldest creation date is displayed on the first card.Note Since the system can display only a maximum of 20 cards, the following applies: If you want to view a payment that is not displayed as a card, you have to navigate to the Approve Claim Payments app.  Navigation to the Approve Claim Payments appHere you can get a detailed overview of all the payments that require approval and the corresponding claims. You can also approve or reject the payment.To navigate to the Approve Claim Payments app, click the left-hand side of the tile.    Out Today This tile shows which claim handlers in the department are not available that day. You can navigate from the tile to the Workload Management - Team Calendar app. Here you get an overview of the availability of all claim handlers. 
Business roles: Insurance Claims Supervisor
Insurance Claims Supervisor : 
Leads a team of Claim Handlers and manages their efficiency, including management of workload, executing payment and reserve approvals and providing support in complex situations.