Mass Change of Customer Returns
Application component: Mass Changes of Sales Documents
App type: Transactional
Line of business: Sales
Leading industry: Cross Industry
Solution capability: Sales Contract Management (S/4)|Sales Order Management and Processing (S/4)|Sales Quotation Management (S/4)
Description:  With this app, you can make changes to multiple documents of a sales document category at a time. The changes are scheduled in the form of a job which runs in the background. For failed jobs, you can repeat changes individually or schedule a new job. 
Mass Change of Customer Returns
Key features: You can make changes to sales documents of the following categories:  Sales orders   Sales quotations   Sales contracts   Customer returns   Sales scheduling agreements   Sales orders without charge   Credit memo requests   Debit memo requests  You can use the Mass Change of Sales Documents app to do the following:  Search for sales documents by various criteria, such as sold-to party, ship-to party, sales organization, and so on. The profit center search attribute exists for all sales document categories, but only on item level. The WBS (work breakdown structure) element search attribute exists on item level for all sales document categories except sales contracts, sales scheduling agreements, and sales quotations. The WBS element describes tasks or subtasks in the project to be performed within a defined time period.   Specify what you want to change, such as the partner on header or item level. The app has multiple options for changes dependent on the sales document categories. For example, you can change sales orders using the following header options:   Change header data   Change header partner   Remove header partner   Reject   Set billing block   Remove billing block   Set delivery block   Remove delivery block   Update prices    Note When applying a change to multiple documents with different values for any field, the system informs you about the difference. If you choose to apply the change, the field values in all the documents are changed to the new value.For example, you want to update the header data for sales orders 29871 and 29872, which currently have different values for the sales group. You choose to change the header data and update the sales group. After you apply the change, both sales orders have the same updated sales group value.The same principle applies to item changes.    Change the schedule line data for sales orders and sales orders without charge using the following options:   Set requested delivery date   Set schedule line category   Set delivery block   Remove delivery block     Access and make changes across all categories of sales documents at once. For example, you can make changes to multiple sales orders and sales quotations at the same time.   Previously Scheduled Jobs For your previously scheduled jobs, you can do the following:   Reschedule your failed jobs or mark them as completed.   View your jobs. A job can be in process, completed, or failed.    Parallel Processing You can define settings for parallel processing for the Mass Change of Sales Documents app in Customizing under Sales and Distribution  Sales  App-Specific Settings  Apps for Sales Documents  Mass Change of Sales Documents  Define Parallel Processing for Mass Change of Sales Documents.  Deleting Staging Jobs You can delete staging records in the  Mass Change of Sales Documents app by using the Deletion of Staging and Job Table Entries for Completed Jobs report (SD_MCC_SDOC_REQUEST_DELETION. You can find the report in transaction SE38. 
Business roles: Internal Sales Representative
Internal Sales Representative : 
Manages sales documents, e.g. captures changes or cancels sales orders, prepares quotations, and manages contracts. Monitors, troubleshoots, and collaborates on critical open issues from the sales order fulfillment process.