Service Order Issues
Application component: S4CRM: Business Intelligence
App type: Analytical
Description:  With this app, you can monitor and display issues that may impede the fulfillment of service orders and confirmations. The cockpit highlights issues and provides supporting information. It also enables you to collaborate with internal and external contacts. 
With this app, you can monitor and display issues that may impede the fulfillment of service orders and confirmations. You can display results by issue, country and region, service transaction, and sales organization. You can also use filters to focus, for instance, on a particular distribution channel or sales organization.
Key features:  Using this app, you can display and monitor a variety of issues that can affect service orders and confirmations in real-time. You can use this app to:  Display issues that impede the fulfillment of service orders and confirmations Display detail views for issues Display results by issue, country/region, service transaction, and sales organization Employ a variety of chart types to analyze and monitor issues Use filters to focus, for instance, on a particular distribution channel, sales organization or service transaction Display mini tiles to obtain additional information on an issue Create, save, and share custom tiles Save and mail evaluations  The table below shows some of the issue types that you can monitor and the transaction types that are relevant to each issue.  Issue Type Description Transaction Type     Billing Block      (03) - Incomplete pricing  (04) - Error in payment terms (06) - Error in billing proposal (Y2) - No confirmation defined as the final service confirmation (Y8) - Error in credit memo (Y9) - Error in debit memo        Service Order (SVO1)        Not Fully Billed   This view displays all service orders that are billing relevant that have not been fully billed. This includes both service orders that haven't been billed as well as service orders that have been partially billed.      Service Order (SVO1)   Fixed Price Service Order (SVO2)        Confirmation Issue      (C002) - A released service order has at least one service confirmation which contains errors.   (C003) - A released service order has at least one service confirmation with life cycle status Open.   (C004) - A released service order has no service confirmation defined as the final confirmation.   (C005) - A released service order has more than one service confirmation defined as the final confirmation.   (C006) - A released service order has at least one service confirmation that has been canceled.   (C007) - A released service order item has a completed, billing-relevant service confirmation item that has not been fully billed.   (C008) - A released service order item has a completed, billing-relevant service confirmation item, for which data transfer to a follow-up process, such as billing or procurement, failed or hasn't been completed.         Service Order (SVO1)   Fixed Price Service Order (SVO2)        Contains Error   This view displays service orders that contain a minimum of one error at header and/or item level.      Service Order (SVO1)   Fixed Price Service Order (SVO2)        No Confirmations   This view displays released service orders for which no service confirmations have been created.      Service Order (SVO1)   Fixed Price Service Order (SVO2)        Rejected   This view displays service orders that have been rejected. These may be orders that have been, for instance, canceled internally, canceled due to an error or rejected by your customer.      Service Order (SVO1)   Fixed Price Service Order (SVO2)        SLA Issue   This view displays open service order items whose due date defined in the assigned service and response profiles has expired.      Service Order (SVO1)   Fixed Price Service Order (SVO2)        Transfer Issue   This view displays service orders, for which the data transfer to a follow-up process, such as billing or procurement, failed or hasn't been completed.      Service Order (SVO1)   Fixed Price Service Order (SVO2)      Note Errors and confirmation issues are reported at header and item level. However, errors and issues at header level are only reported if the same error or issue does not occur at item level, too. In this case, the related items are listed as 000000 in report views.Note Currently, it's not possible to set billing blocks in SAP S/4HANA Service.
Business roles: Customer Service Manager (Customer Management)
Customer Service Manager (Customer Management) : 
Monitors and optimizes service processes, services planning, and coordinates services forces.