Order-to-Cash Performance
Application component: Process Observer
App type: Analytical
Line of business: Sales
Leading industry: Cross Industry
Solution capability: Sales Monitoring and Analytics (S/4)
Scope items: SAP Fiori Analytical Apps for Sales|Order-to-Cash Performance Monitoring
Description:  This app helps you, as a manager or owner of your company’s order-to-cash process, to get a comprehensive overview of the performance and conformity of all the sales order processes in your company. It provides key figures with respect to the duration of certain process steps in the order-to-cash process as well as to the number of occurrences of important events that have been triggered during process execution. With the help of these key figures you can easily determine the health status of your sales process and find potential areas of improvement at a glance. Here are some activities you can perform with the help of the app:  Track delivery blocks or billing blocks   Detect changes made to critical fields of a sales order   Monitor lead times (for example, order to delivery or goods issue to billing)   
Order-to-Cash Performance allows to analyze and drill-down order to cash process performance KPIs like totals and lead times by sales order dimensions like sales organization, distribution channel, division, customer, material for a preconfigured period of time (default last 28 days).
Key features:  For the app, the following tiles are available in the Fiori launchpad:   Order-to-Cash Performance - Overview The overview page enables process managers and process owners to get a quick overview of issues, and the current and past performance of the order-to-cash process without having to open many different reports and transactions. All relevant information is shown on a single page, which is visualized using cards for multiple types of content. On clicking a card all relevant data is displayed. You can use the interval drop-down to view data for a different time range.   Order-to-Cash Performance - Last 28 Days This view shows all process performance KPIs aggregated over the last 28 days. It uses the SAP Smart Business generic drill-down. As an end user, you can also set filters for attributes, such as the KPI definition or the sales organization, and save this as a tile in your personal launchpad. Note For more information about how to configure a generic drill-down app, see Manage KPIs and Reports Manage KPIs and Reports.   Order-to-Cash Performance - Time Series This view displays the history of performance KPIs (time series for the last 365 days). It is an analytical drill-down app that is based on Analysis Path Framework (APF). Note For more information about how to use this app, see Analytical Apps Based on Analysis Path Framework (APF).   Note If you do not want to analyze all KPIs or change the selection period, your key user can configure your tile to meet your needs.The app only supports sales orders of types OR and CBFD, as defined in Customizing. You can navigate between the pre-configured views by choosing Open In... in each view. In the app (individual views of the app), you can:   Navigate to other business applications (by default to the sales order object page). Key users can adapt the navigation options as required.   Share KPIs and process views.   Furthermore, you can display the following process-oriented views:   Business process activities: The Process Activities app provides a graphical overview of the chain of connected process activities (process steps) and corresponding business objects, viewed from a business perspective. It focuses on a specific sales order or sales order item, and it displays activities and process performance KPIs, such as totals and lead times. Choose a sales order or a sales order item. The navigation to the view is provided either in the context menu or in the Open in… menu. This view is available from any sales order (if the navigation has been configured accordingly).   Aggregated business process activities: The Aggregated Process Activities app provides a graphical overview of the chain of connected process activities (process steps) viewed from a business perspective. It focuses on a specific process definition, for example, order to cash, and displays process activities and execution paths with totals and average lead times for different filter settings, such as sales organization. The aggregated process flow view is available on every drill-down level. You can access it using the Open In... menu in the app.   
Business roles: Order-to-Cash Process Manager
Order-to-Cash Process Manager : 
Monitors the efficient and effective operation of the order-to-cash process in a company.