Customer - 360° View
Application component: Sales Apps
App type: Fact sheet
Line of business: Sales
Leading industry: Cross Industry
Solution capability: Sales Contract Management (S/4)
Description:  With this app you can get an overview of one specific customer by reviewing aggregated sales data from the past and the present. 
Overview of one specific customer by having a look at aggregated sales data
Key features:    Navigate to several apps such as Manage Sales Quotations, Manage Sales Orders, Manage Sales Contracts, and Sales Order Fulfillment Issues, and use the features of each respective app   Display the sales areas and their specific data.   Display a list of sales quotations that have not been completed for this customer. In this area, you can also create a sales quotation or navigate to the customer object page. You can, for example, search for a specific sales quotation using the sales quotation ID, the customer reference, the product ID (that is, the material ID), or the user ID of the user who created the sales quotation.   Display a list of sales orders for this customer. In this area, you can also create a sales order, navigate to several related apps, or navigate to the process flow. The process flow provides you with a graphical overview of the chain of connected process steps and corresponding business documents (document flow). For example, you can see the status of a sales order, whether it has been marked as relevant for shipping, and if an invoice has been created. You can, for example, search for a specific sales order using the sales order ID, the customer reference, the product ID, or the user ID of the user who created the sales order.   Display a list of sales contracts for this customer. In this area, you can also create a sales contract or navigate to several related apps. You can, for example, search for a specific sales contract using the sales contract ID, the customer reference, the product ID, or the user ID of the user who created the sales contract.   Display a list of customer returns for this customer. In this area, you can also navigate to the process flow. You can, for example, search for a specific customer return using the customer return ID or the user ID of the user who created the customer return.   Display a list of credit memo requests for this customer. In this area, you can also create a credit memo request, navigate to related apps, or navigate to the process flow. You can, for example, search for a specific credit memo request using the credit memo request ID, the customer reference, the product ID, or the user ID of the user who created the credit memo request.   Display a list of debit memo requests for this customer. In this area, you can also create a debit memo request, navigate to related apps, or navigate to the process flow. You can, for example, search for a specific debit memo request using the debit memo request ID, the customer reference, the product ID, or the user ID of the user who created the debit memo request.   Display a list of sales scheduling agreements for this customer. In this area, you can also create a sales scheduling agreement, navigate to related apps, or navigate to the process flow. You can, for example, search for a specific sales scheduling agreement using the sales scheduling agreement ID, the customer reference, or the user ID of the user who created the sales scheduling agreement.   Display a list of billing documents for this customer. In this area, you can also navigate to the process flow. You can, for example, search for a specific billing document using the billing document ID.  Note When you create a new sales quotation, sales order, or sales contract, the system copies the sold-to party automatically.    Display a list of fulfillment issues for this customer or navigate to the issue details.   Display attachments assigned to this customer.   
Business roles: Internal Sales Representative| Returns and Refund Clerk
Internal Sales Representative : 
Manages sales documents, e.g. captures changes or cancels sales orders, prepares quotations, and manages contracts. Monitors, troubleshoots, and collaborates on critical open issues from the sales order fulfillment process.

Returns & Refund Clerk : 
Processes claims, returns, and refusal orders to ensure claims are recorded, resolved, and closed in a timely and accurate manner.