Sales Volume -  Credit Memos
Application component: Analytical Apps
App type: Analytical
Line of business: Sales
Leading industry: Cross Industry
Solution capability: Sales Monitoring and Analytics (S/4)
Description:  With this app, you as a sales manager can gain insights into the number of credit memos resulting from returns and complaints, and cancellations, that is, invoices that have been canceled due to internal errors in your company. From here, you can investigate the reasons for returns and complaints. The app uses the following key figures:     Key Figure   Description   Representation Term      Sales Volume   The total invoiced sales achieved during a specified period. This is based on invoice items or debit memo items (debits) that have not been canceled.   Net Amount      Credit Memos   The total amount of credit memos during a specified period. This is based on credit memo items (credits) that have not been canceled.   Net Amount, Quantity     Cancellations   The total amount of invoices that have been canceled during a specified period. This is based on customer invoices that have been canceled. Cancellation documents are not considered at all.    Net Amount     Profit Margin   The difference between sales volume and costs   Percentage, Net Amount     Credit Memo Profit Margin   The difference between credit memos and costs   Net Amount     Net Sales Volume   Sales volume minus credit memos   Net Amount      Net Profit Margin  Profit margin minus credit memo profit margin  Net Amount     Net Sales Cost   The difference between sales volume and costsNote The determination of the cost depends on the sales process. One central attribute is Cost in document currency in the Billing Document Item (I_BillingDocumentItem) query.The following are some examples of possible sales processes:1. Sell-from-StockIn this case, the cost is usually taken from a condition, which is filled from the material valuation segment in the product master or, in the case of billing, the goods issue. 2. Third-Party In this case, the cost is usually taken from a condition, which is filled from the material valuation segment in the product master or, in the case of billing, the invoice receipt.3. Intercompany In this case, the cost is usually taken from a condition record of an intercompany price.    Net Amount    Note The key figures are calculated based on items that are part of business objects, for example, invoice items in customer invoices, or credit memo items in credit memos. However, this can also be mixed, for example, credit memo items can be part of invoices, but still contribute to the Credit Memo key figure. 
With Sales Volume - Credit Memos, you as a sales manager can gain insights into the number of credit memos resulting from returns and complaints, and cancellations, that is, invoices that have been canceled due to internal errors in your company. From here, you can investigate the reasons for returns and complaints.

The tile provides the following top N display:

•Sales volume
•Credit memos
•Cancellations
Key features: The tile provides the following top N display:  Sales volume    Credit memos    Cancellations  You can use this app to: Filter according to various criteria, such as month or year of billing, sold-to party, product, plant, and so on Note The standard app shows the sales volume that exists in your system, regardless of scenarios or sales organizations or other characteristics. To avoid performance issues, SAP urgently recommends that your key user configures this app for the users' needs, by specifying the characteristics they want to see. You specify the required filters in the Manage KPIs and Reports app for the group Sales Volume and the Credit Memo key figure.Example: You only analyze sales volume for a specific sales organization. Therefore, you use the filter to set a specific sales organization or other characteristic. Note Authorization for sales document types and billing types is available as default alongside the organizational authorization, such as sales organization, distribution channel, and so on. This authorization is set to unrestricted as default. Note You need to maintain the exchange rates from your transactional currencies for your reporting currency. You do this with the Currency Exchange Rates app.  Display and analyze the key figures as a chart or a table  Drill down on further dimensions, for example, sales office, sales document, product, sold-to party, and many more  Note In order to avoid receiving too many documents at once, we recommend that you do not drill down directly by billing documents. To narrow the results list down, we recommend you first drill down and filter by, for example, product, and then drill-down by documents for the selected product. An additional advantage of this two-step drill-down is that further options are provided, such as to display the billing document object page or the sales order object page. Note You can also create your own tiles and drill-downs.       Navigate to billing documents to review prices and costs   Navigate to the product and sales order object pages to display further information  Navigate to related apps via the mini tiles at the top of the screen  Navigate to the product and customer to display further information This app uses the Analytics - Sales Volume  (C_SalesVolumeAnalyticsQry) CDS view. For more information, see Sales Volume - Query.
Business roles: Internal Sales Representative| Sales Manager
Sales Manager : 
Monitors and optimizes sales processes, sales panning, and coordinates sales forces.

Internal Sales Representative : 
Manages sales documents, e.g. captures changes or cancels sales orders, prepares quotations, and manages contracts. Monitors, troubleshoots, and collaborates on critical open issues from the sales order fulfillment process.