Manage Sales Document Workflows
Application component: Sales
App type: Transactional
Line of business: Sales
Leading industry: Cross Industry
Solution capability: Sales Order Management and Processing (S/4)
Scope items: Credit Memo Processing
Description:  With this app, you, as a configuration expert, can configure workflows for the approval process of sales documents. The app allows you to define preconditions under which a sales document should be approved and to select the recipient(s) who should approve it. If a workflow is activated and the configured preconditions are fulfilled, the workflow is initiated. Approvers receive the sales documents for approval in the My Inbox app and as notifications. Note If you set up a workflow with more than one approver, be aware that several conditions can be met at the same time. This is the case for the following example:  You create a condition for a net value greater than USD 10,000 and assign a second level approver.   You create a condition for a net value greater than USD 5,000 and assign a first level approver.  If your sales document has a net value of USD 12,000, both conditions are met. This means that both approvers receive the approval request. 
A Fiori application for managing approval workflows for Sales Document like Credit Memo Requests, Sales Quotations and Sales Orders.
Key features:    Create a new workflow.  Configure a workflow as follows:  Define properties such as workflow name, description, and validity period.   Define preconditions for the workflow. You can use the + (Add Another Condition) and the Add Alternative Preconditions functionality to create "and/or" precondition structures. Tip The approval process provides a highly flexible environment. We recommend that you create various approval request reasons for your purposes and include any conditions in the BAdI logic. In this app, you can then stick to the precondition that starts a workflow whenever a specific approval request reason is found. This way, you avoid the risk of the BAdI putting documents into approval that the corresponding workflow is unable to allocate to a designated approver because the conditions don't match.   Add a step to the workflow step sequence.   Step Type Description Exception Handling    Release of   A sales document requiring an approval is sent to the responsible approver(s) in the My Inbox app, where they can release or reject the approval request, or request a rework of the sales document by the initiator (usually, the internal sales representative or returns and refund clerk).   Define the required action when the sales document approver asks for a rework of the sales document by choosing Request Rework.    Rework of   Caution Do not add this step type to your workflow. When a sales manager selects Request Rework during the approval of a sales document, the sales document is sent back to the initiator automatically in the My Inbox app. There is no need to define a workflow step for this.   No business exceptions available.       Activate or deactivate a workflow. Note Only active workflows are processed. It is not possible to edit a workflow once it has been activated.   Define the order in which to check the preconditions of active workflows. If you have defined several workflows, the workflow preconditions are checked in the order that you have defined. As soon as the start conditions for a workflow are met, this workflow is used. This ensures that only one workflow in the list of your defined workflows is started, even if several workflows have matching start conditions.   Display details of a workflow.   Copy an existing workflow.   Delete an existing workflow.   
Business roles: Configuration Expert - Business Process Configuration
Configuration Expert - Business Process Configuration : 
Performs business process configuration and other tasks required for implementing SAP solutions, such as scoping the solution, configuring the business processes, performing manual rework activities, and changing business process configuration.