Manage Dispute Cases (FI-CA)
Application component: Fiori UI for Contract Accounts Receivable and Payable
App type: Transactional
Line of business: Finance
Leading industry: Cross Industry
Solution capability: Contract Accounting (S/4)
Description:  With this app, you can create and display dispute cases reflecting customer complaints about incorrect invoices, incorrect credit memos, missing credit memos, or missing payments. 
An application to display, create and change dispute cases in contract accounts receivable and payable.
Key features:  You can use this app to do the following:   Display dispute cases To search for a dispute case, use the available filters. To display the details, click on a dispute case in the list.   Create dispute cases When you create a dispute case for an incorrect invoice or an incorrect credit memo, you must specify a business partner and a document. When you create a dispute case for a missing credit memo or missing payment, you must specify a business partner. You can create dispute cases at document level, not at line item level. The line items in the document for which the dispute case is created can be open or cleared. You can assign a document to several dispute cases. In this way, you can create several dispute cases for a document. The system includes the document as a disputed document in a dispute case. The data and amounts of the document are used to determine the default values. The disputed amount and currency are mandatory. The amount and currency in the document correspond to the disputed amount and currency. You can add or delete documents from a dispute case and add or delete attachments and notes.   Change dispute cases You can change attributes, such as the status, reason, and category of a dispute case. You can also change the data of the contact person, such as the name and e-mail address saved as the address data of the business partner.   Upload attachments to dispute cases   Add notes to dispute cases   Send business partners an email When you are working on a dispute case, click on Create Email to send an email. When you click on the mail body, the system automatically inserts the template text delivered by SAP that notifies the business partner about the details of the dispute case. You can change the language of the template text and add additional information, which is appended at the end of the email. After you have entered a recipient, you can send the email.  To send a request for more information, select the Inquiry to Customer template delivered by SAP, select the language, and, if desired, add additional information. If you do not wish to use either of the templates, select the Dispute Case: Mail User-Defined Text template and enter the body text into the Additional Text field.   
Business roles: Accounts Payable and Receivable Accountant (FI-CA)
Accounts Payable and Receivable Accountant (FI-CA) : 
Deals with payment and credit clarification of B2B and B2C customers and works off complex customer requests according account clarification.

Invoicing Specialist (Convergent Invoicing) : 
Is responsible for all customer questions regarding the invoicing process, such as checks and corrections of customer bills.