Customer Return
Application component: Returns
App type: Fact sheet
Line of business: Service
Leading industry: Cross Industry
Solution capability: Claims, Returns, and Refund Management (S/4)
Description: With this app, you can display all the details relevant for a customer return in one place. The overview brings together relevant key facts and a list of the customer return items. You also get a list of involved business partners. Thanks to the process flow, you can immediately see the current status of your customer return. Furthermore, you can display additional information on item level, for example, related return deliveries. 
A factsheet to display customer returns
Key features:  Display an overview of the customer return data, such as: ItemsBusiness partnersKey facts relevant in the business context. Key facts are important data prominently displayed in the app. This app shows the following key facts: Sold-to partyProcessing statusLogistical statusRefunding status  Approval status If a customer return must be sent to an approver before further processing, you can see which phase of the approval process it's in. For more information about the approval statuses, see Approval Statuses and Authorizations. Net value   If available, details of electronic payments that are used in the reference document   Returns order reason The reason for creating a returns order. This reason could be used as one of the selection criteria in sales statistics. The reasons can be defined in the Customizing activity Define Order Reasons.  Display an overview of the customer return item data, such as: Item-specific business partnersIf available, data from related business objects.Key facts relevant in the business context. Key facts are important data prominently displayed in the app. This app shows the following key facts: Item numberProcessing statusLogistical statusRefunding statusQuantityNet value   Return reason Return reasons can also be used in pricing to determine the refund amount for the customer. The reasons can be defined in the Customizing activity Define Return Reasons for Customer Returns under Sales and Distribution  Sales  Advanced Returns Management. For returns orders that are not processed in the advanced returns management (ARM), such as lean returns, the returns order reason in the header is copied to the return reason for each item.   Product batch number  Navigate to additional information relevant in your business context, such as detailed information about related business partners, and related master data.Navigate to apps with additional functions, such as editing or analyzing business data.Navigate to the process flow. The process flow provides you with a graphical overview of the chain of connected process steps and corresponding business documents (document flow). For example, you can see the status of a customer return. 
Business roles: Internal Sales Representative| Billing Clerk| Sales Manager| Shipping Specialist| Shipping Specialist - Just-In-Time Supply| Returns and Refund Clerk| Receiving Specialist| Customer Service Representative - In-House Repair| Customer Service Manager - In-House Repair| Service Technician - In-House Repair
Returns & Refund Clerk : 
Processes claims, returns, and refusal orders to ensure claims are recorded, resolved, and closed in a timely and accurate manner.

Shipping Specialist - Just-In-Time Supply : 
Processes outbound deliveries for Just-In-Time calls.

Receiving Specialist : 
Processes inbound deliveries.

Internal Sales Representative : 
Manages sales documents, e.g. captures changes or cancels sales orders, prepares quotations, and manages contracts. Monitors, troubleshoots, and collaborates on critical open issues from the sales order fulfillment process.

Solution Order Specialist : 
Manages solution orders for customers. Creates, updates, orchestrates and monitos the solution order, order execution and coordination across delivery organizations, delivering reports on orders, executing order changes, etc.

Sales Manager : 
Monitors and optimizes sales processes, sales panning, and coordinates sales forces.

Shipping Specialist : 
Processes outbound deliveries.

Service Technician - In-House Repair : 
Is responsible for repairing devices or components which have been sent to the In-House Repair service. Executes and documents repairs.

Customer Service Representative - In-House Repair : 
Is responsible for coordinating In-House Repairs and ensuring their correct commercial processing. Manages received devices, quotations, repair orders and billing.

Customer Service Manager - In-House Repair : 
Manages In-House Repair service processes, including repair planning, monitoring, process optimization and personnel management.

Billing Clerk : 
Processes invoices in time, monitors and manages the invoice process, works on a prioritized worklist (e.g. sorted by invoice date and value of invoice requests), creates, releases, and sends invoice documents.