Policy Inquiry
Application component: Policy Management
App type: Transactional
Line of business: Operations
Leading industry: Insurance
Solution capability: Policy Processing (S/4)
Description:  With this app, in your role as an insurance policy handler, you can quickly access policy details such as the policy number, policyholder information, central key figures, and historical data. This app provides a detailed view of policies, policy contracts and coverages on separate cards. Additional details for specific fields are shown in popovers on the screen. It is also possible to navigate to the related apps from the respective sections. Note The focus is on the line of business Auto Insurance based on the sample product International Auto Insurance. Line-specific information of other lines of business is not supported in the standard delivery but may be handled for specific customers during implementation based on the described extension concepts. 
Policy Inquiry - Inquire Policies from Policy Management and check related details
Key features: This app provides the following key features. Search Criteria The initial screen of the Policy Inquiry app contains search filters such as Policy Number, Sales Product Name, Contract Number, Name of Policyholder, Identification Number, and License Plate. Based on the specified search filters, the system displays the policies in the form of a list report. You can navigate to the policy details by clicking individual policy records in the list report. Note   Multiple contracts related with a policy can be checked under Contract(s) column, using the provided link.   Multiple vehicles associated with a contract can be checked under License Plate(s) column, using the provided link.   Display of Policy Details The policy details screen consists of a page header section and an information section for the policy details with tab navigation. The following information is displayed in the page header section:   Policy number   Sales product name   Policy Start and Expiry   Name of policyholder Note To view details of the policyholder, click the policyholder's name. Details of the policyholder and a list of the related apps appear in a popover. You can navigate to these related apps by clicking their names.   Predecessor Policy Note  You can navigate to preceding policy to the current one using this link.   Status   Open application (total number of open applications) Note You can find further details of the open applications in the Open Application section on the History tab.   Open claim (total number of open claims)   Outstanding premium   Premium/Contract (shown in a column micro chart) Note You can find further details of the premium/contract in the Aggregated Financial History section on the History tab.   Related Apps Note You can navigate to other related apps from the policy details by clicking the relevant app.   The following information is displayed in the information section containing the policy details with tab navigation:    Contract: On this tab, you can find the list of contracts in the policy along with the vehicle description, contract number related to the policy, contract start & end, insured object, license plate number of the vehicle, payment frequency of premiums, and the annual premium amount after tax. Note You can find further details of a specific contract by clicking an individual record in the list. The screen splits into two, with a detail screen appearing on the right side of the screen. You can switch between the contracts in the list using this flexible column layout.   Contract Details The contract details screen consists of a page header section and an information section for the contract details with tab navigation. In the header, you can find the contract number, description, contract start & end, status, number of open claims, unpaid premium, annual premium before and after tax (shown as a Harvey Ball chart). In the information section, you can find the following details with tab navigation:   Coverages: On this tab, you can find the list of the coverages included in the selected contract with their names, the coverage start and end. Note To view details of an individual coverage, click the coverage in the list. The coverage details appear in a separate column on the right side of the screen. Close this screen to return to the original screen. The following information is displayed in the coverage details: The coverage name, coverage start, coverage end, annual premium before and after tax (shown as a Harvey Ball chart) are displayed in the header section. The annual premium amount before and after tax are displayed on the Premium tab in the information section. The deductibles and other additional details, such as the type, category, start and end date, and amount, are displayed on the Deductibles tab. The limit description and amount are displayed on the Limit Amounts tab.    Premium/Payment Details: On this tab, you can find details of the premium/payment and collection including the following details:  Premium (annual premium before tax, annual premium after tax, and due date) Payment (payment frequency, payment method, and premium payer)Note You can view more information about the payer along with links to the related apps in a popover by clicking the payer's name. Details (collection type, bank/card details and SEPA mandate)    Insured Risk: On this tab, you can find the vehicle details including the following information:  Vehicle Details (vehicle description, vehicle usage, and construction year) Vehicle Identifiers (license plate number, VIN (vehicle indentification number) More Details (manual list price, yearly mileage)    Driver: On this tab, you can find a list of drivers with other details such as the driver, driver category, gender, date of birth, and driver’s license number. Note You can view the driver's personal details along with links to the related apps in a popover by clicking the partner name.   Surcharge/Discount: On this tab, you can find details of the surcharge/discount such as the surcharge/discount, reference value name, start and end date, relative value, and calculation type.   Clauses: On this tab, you can find a list of clauses with related details such as the clause name, clause No, start and end date, and clause type name. Note On selecting a specific record, the detailed description of clause appears on a separate screen.   Claims: On this tab, you can find a list of claims with other details such as the incident type, claim, date of loss, status, reserve amount, payment amount, and claim cause name. Note If you select a claim number from the available list, a popover with links to the related apps is displayed.      HistoryOn this tab, you can check the history of premium details, the aggregated financial history, changes in business processes, and open applications. The individual sections contain the following information:  Premium Details History: The application number, effective date of the contract, contract number, vehicle description, annual premium after tax, and delta premium after tax are displayed.   Aggregated Financial History: The annual premium amounts after tax are displayed for the various contracts created within the policy in a graphical format. Note A stacked column chart is defined as the default chart. You can switch to your own chart type by selecting a chart of your choice using the chart function.   Change History: You can view the history of business processes and other details such as the application number, effective date, business process, contract, and changed by.   Open Application: You can view the list of open applications along with the corresponding business process, application number, effective date, created by, and application status.     
Business roles: Insurance Policy Clerk| Insurance Agent
Insurance Policy Clerk : 
Creates, changes and reverses policies on a daily basis.

Insurance Agent : 
Is responsible for selling various types of insurance and financial products ranging from property and casualty insurance, life insurance, health insurance to disability insurance.