Document flow list
Application component: Maintenance Notifications
App type: SAP GUI
Description:   The document flow shows consecutive documents that are directly tied to a business transaction. The individual documents form document chains. The document flow gives you an overview of the consecutive documents and their status. All preceding and subsequent documents will be shown for each document you call up. In addition, reference documents are displayed. 
Key features:   The following objects are mapped in the document flow: Maintenance and service processing   Maintenance plan item  Service notification  Service order  Maintenance notification  Maintenance order  Paging object (for example, a document)  Time confirmation  Request for quotation  Service entry sheet  Invoice document  Materials Management   Purchase requisition and purchase order  Goods receipt, goods issue, and their cancellation / reversal  Quality Management   Quality notification  Sales and Distribution   Service contract  Contract  Request for quotation  Quotation  Sales order and free-of-charge order  Delivery  Debit memo request and debit memo  Returns and returns delivery  Credit memo request  Credit memo and credit memo reversal  Invoice and invoice reversal   Special Features in the Order  Only those documents are displayed which are directly assigned to an order.  All the items of purchase requisitions, purchase orders, goods movements, and confirmations are displayed. Deleted items are highlighted in color.  Purchase requisitions, purchase orders, goods movements, and confirmations are assigned to the header or to the operation to which they belong. Under that, purchase orders are assigned to the purchase requisitions to which they belong and goods receipts are assigned to the purchase orders to which they belong.  You can not only start the document flow from the order, but also from the sales documents “sales order”, “debit memo request”, “request for quotation”, “quotation”, “contract”, “returns”, “free-of-charge order”, and “credit memo request”. See also:  Document Selection   
Business roles: Customer Service Manager (Customer Management)| Maintenance Planner| Maintenance Supervisor| Customer Service Representative (Customer Management)
Maintenance Supervisor : 
Collects, reviews, and prioritizes all maintenance requests from different sources and ensures that they contain all the relevant information required so that the problems can be solved quickly.

Warehouse Clerk (Oil & Gas) : 
Plans, controls, and executes daily warehouse operations.

Maintenance Technician : 
Performs and confirms planned and unplanned maintenance work on machines, equipment, and facilities efficiently and safely.

Customer Service Manager (Customer Management) : 
Monitors and optimizes service processes, services planning, and coordinates services forces.

Maintenance Planner - Resource Scheduling : 
Defines which maintenance orders must be completed in what time frame, assigns the required resources and, if necessary, collaborates with other teams, such as production and operations, to ensure that maintenance activities can be performed.

Customer Service Representative (Customer Management) : 
Acts as a central contact for the customers service needs, handling customer service requests and communicating changes and adjustments. Creates and modifies service contracts, service orders and service confirmations.

Maintenance Planner : 
Carries out preliminary costing, work scheduling, material provisioning, resource planning, and, if necessary, requests permits to ensure that maintenance activities can be performed most efficiently and safely.