Workload Management - Team Calendar
Application component: Claims Management
App type: Transactional
Line of business: Operations
Leading industry: Insurance
Solution capability: Claims Processing (S/4)
Description:  With the app Workload Management - Team Calendar, the manager of a claims department can display an overview of the availability of individual team members. You can use the app to change the availability of team members or add new attendances and absences. The available dates displayed and entered in the app are a prerequisite for the Role-Based Performer (RBP) and are used as a tool for the assignment of claim handlers to ensure that claims and tasks are distributed automatically to the claim handlers. As a result, the app takes on the following tasks from the RBP: the display and entry of available dates using transaction ICLRBPOM02 (Change RBP-OM Assignment Data), Availability tab page. 
An application to allow a claims supervisor to view and update the availability status of his team members
Key features:  Calendar Display of the employees who are assigned to the manager of the claims departmentIn a column on the left side, the app displays all the employees in the role to which they are assigned in Organizational Management. The system shows the employee’s availability in the calendar. The following entries are possible: AvailableEntry in the calendar cell for the corresponding day: the cell is empty  Absent for entire dayEntry in the calendar cell for the corresponding day: Not Available  Absent for half a dayEntry in the calendar cell for the corresponding day: Half Day Note Using the Show Legend icon at the top right of the app, you can get an overview of all available dates in the calendar.    Display of the calendar in day view or month viewYou can display the calendar in one of the following views: Day viewThe system displays all the days of the current week plus those of the following week.  Month viewThe system displays all the days of the current month plus those of the following month.   If you close the app and restart it later, the team calendar opens in the view that was last used.  Navigation in the calendar You can use arrows to scroll forwards and backwards in the calendar. In the day view, you can scroll back to the previous weeks and forward to the following weeks; in the month view, you can scroll back to the previous months and forward to the following months. You can navigate directly to the current date. You can navigate to a specific month or year. To do this, click the month or year at the top of the calendar.     Entering the Availability of a Specific Employee You can enter or change the availability of a specific employee (Available, Not Available, Half Day) in one of the following ways: Click the employee’s name.The system uses the current date as the default start and end date.  Click an absence already entered for the employee.The system uses the dates entered for the absence as the default start and end date.  Click an empty calendar cell in the row for the employee.The system uses the date of the calendar cell as the default start and end date.   You can change an employee’s availability only for the current date or for a future date, not retroactively.  Entering the Availability of Several Employees You can enter the availability of several employees at the same time. You do this as follows: Click the plus sign (Add Unavailability) at the top right of the app.Alternatively, in the day view you can also click a date in the calendar cell.  In the Change Availability dialog box, call up the list of team members. Select the required employees. Enter the required start and end date. Select the required availability. Choose Change.  Again, you can change an employee’s availability only for the current date or for a future date.  
Business roles: Insurance Claims Supervisor
Insurance Claims Supervisor : 
Leads a team of Claim Handlers and manages their efficiency, including management of workload, executing payment and reserve approvals and providing support in complex situations.