Manage SEPA Mandates
Application component: Payment Apps
App type: Transactional
Line of business: Finance
Leading industry: Cross Industry
Solution capability: Collections Management (ERP)|Dispute Resolution (ERP)|Enhanced Accounts Receivable (ERP)
Manage SEPA Mandates is to to create, display, or change SEPA mandates for a customer or a business partner, navigating to the Create SEPA Mandates app, the Display SEPA Mandates app, and the Change SEPA Mandates app.
Key features:  You can uniquely identify a mandate using the creditor identification number (creditor ID) and the mandate reference (mandate ID). A mandate reference consists of 12 characters. For more information about the creditor identification number, visit the  European Payments Council. With the Manage SEPA Mandates app, you can do the following:  Switch applications in the selection criteria. As SEPA can be used in the same system and client by various applications, such as Contract Accounts Receivable and Payable, you can switch applications in the selection criteria. The fields displayed vary by application. For example, Document Number is displayed if you select document reference for a CPD customer, and Customer is displayed for a customer mandate.   Enter data in the selection criteria to search for existing SEPA mandates.   Create SEPA mandates. To create a brand new SEPA mandate for a customer, choose Create. You are then navigated to the Create SEPA Mandates screen. To create a new SEPA mandate that refers to an existing SEPA mandate, choose Copy. You are then navigated to the Create Mandate: Default IDs pop-up screen and can now enter a new Mandate Reference.    Display and change an existing SEPA mandate. You can select a single mandate and then choose Display/Change. You are then navigated to the Display/Change SEPA Mandates screen. Note To avoid performance issues, it is recommended that you do not display more than 250. SAP recommends that you enter a number for Maximum Number of Result.   Mass change SEPA mandates from the app by choosing Mass Change.   
Business roles: Accounts Payable and Receivable Accountant (FI-CA)| Accounts Receivable Accountant| Customer Service Manager (Customer Management)| Customer Service Representative - In-House Repair| Customer Service Manager - In-House Repair
Accounts Receivable Accountant : 
Carries out the most important functions in accounts receivable accounting with a special focus on creation and execution.

Customer Service Manager - In-House Repair : 
Manages In-House Repair service processes, including repair planning, monitoring, process optimization and personnel management.

Customer Service Manager : 
Understands overall status and performance of the service management process, which gives insights into financial performance of the service process.

Customer Service Representative - In-House Repair : 
Is responsible for coordinating In-House Repairs and ensuring their correct commercial processing. Manages received devices, quotations, repair orders and billing.

Accounts Payable and Receivable Accountant (FI-CA) : 
Deals with payment and credit clarification of B2B and B2C customers and works off complex customer requests according account clarification.

Customer Service Manager (Customer Management) : 
Monitors and optimizes service processes, services planning, and coordinates services forces.