Track Sales Orders (S/4HANA)
Application component: Analytical Apps
App type: Transactional, Analytical
Line of business: Sales
Leading industry: Cross Industry
Solution capability: Sales Order Management and Processing (S/4)
Scope items: Sales Order Fulfillment Monitoring
Description:  With this app, you can check whether a sales order's fulfillment is on track. You can immediately recognize whether the sales order contains issues, and whether it is complete, or still in process. For example, you can see whether it has been shipped, invoiced, or whether the corresponding journal entry in accounting has been cleared. If, for example, a customer or manager asks for information about one or more orders belonging to a specific customer, you can use this app to provide this information quickly.  You can also navigate to the Track Sales Order Details app to visualize the sales order fulfillment status of a specific sales order and its subsequent documents in more detail. 
With this app, you can track the fulfillment status of your sales orders, regardless of whether or not they contain issues, or whether they are completed, or still in process. You can use this app to check whether the delivery of a sales order is on track, and whether you can ensure the customer that their products will arrive on time, or the accounting document has been cleared.
Key features:  You can use this app to do the following:  Search for the required sales order by entering search criteria, such as sales document number (sales order, sales order without charge, debit memo request), sold-to party, requested delivery date, document date, customer reference.  If you have set default values in the settings (for example, search settings), these are copied to your search criteria. Note The following SD document categories are supported for this app:  Order   Order Without Charge  Debit Memo Request  Note To avoid performance issues and to keep the results small, we strongly recommend that you restrict the filters on sales order data such as sales order number, customer reference, sold-to party, and requested delivery date or document date. Here are some examples of further search criteria:  Product Compliance You can search for a specific status (that is, product marketability status, dangerous goods status, and safety data sheet status) related to product compliance, to display sales orders that are blocked due to product compliance reasons.  International Trade and SAP Global Trade Services You can search for a specific status (that is, legal control status, embargo status, and screening status) related to international trade or SAP GTS to display sales orders that are blocked for delivery due to trade compliance reasons. International Trade helps companies better manage trade operations, ensure ongoing trade compliance, and optimize the cross-border supply chain. Depending on the Customizing settings you have made, the sales order checks for international trade regulations, and sets the relevant status for legal control, embargo, and screening. If a sales order item is pending, (that is, decision pending or blocked), subsequent processes, such as the creation of the delivery, can be blocked. Sold-To Party One-Time Account  You can search for a sold-to party one-time account, and display their address in the customer details in the Track Sales Order Details app.  Purchasing Confirmation Status for Supply Issue in Sales Orders You can search for a specific purchasing confirmation status to display a supply issue in sales orders.  In the Track Sales Order Details app, you can display the approval status and approval request reason on header and item level, and navigate to the purchase requisition from the schedule line details.       Gain an overview of the entire order-to-cash process, including the sales document data, issues (if any occur), and the overall fulfillment status for the process phases. Note You can display further details (for example, the process flow, individual statuses, such as shipping and invoicing status, subsequent documents, issues, and items) by navigating from the results list to the Track Sales Order Details app. The following process phases are available in the results list of the Track Sales Orders app:  Order Processing The overall sales order status combined with possible issues.  Supply ProcessingThe overall supply status regarding purchasing or manufacturing, combined with possible issues.  TransportationThe overall transportation status combined with possible issues.  Delivery Processing The overall shipping status combined with possible issues. Note A sales order can contain more than one delivery. If one delivery is completed, and another is not yet processed, the overall status is displayed as partially processed in the process flow.    Invoicing The overall invoice status combined with possible issues.   In Transit The overall proof of delivery status without any issues.   Accounting The overall clearing status without any issues.       Carry out the following mass actions from the list: Reject all items Set delivery block Remove delivery block Set billing block Remove billing block     Export to spreadsheet for further processing   
Business roles: Internal Sales Representative| Sales Manager| Settlement Clerk (ACM)| Operations Clerk (ACM)
Solution Order Specialist : 
Manages solution orders for customers. Creates, updates, orchestrates and monitos the solution order, order execution and coordination across delivery organizations, delivering reports on orders, executing order changes, etc.

Settlement Clerk (Agricultural Contract Management) : 
Compiles and computes payment due and recoveries to be made for ACM.

Sales Manager : 
Monitors and optimizes sales processes, sales panning, and coordinates sales forces.

Operations Clerk (Agricultural Contract Management) : 
Perform clerical or administrative duties in a variety of business for ACM. 

Internal Sales Representative : 
Manages sales documents, e.g. captures changes or cancels sales orders, prepares quotations, and manages contracts. Monitors, troubleshoots, and collaborates on critical open issues from the sales order fulfillment process.