Create Maintenance Request
Application component: Fiori UI for PM Maintenance Notifications
App type: Transactional
Line of business: Asset Management
Leading industry: Cross Industry
Solution capability: Maintenance Execution (S/4, Asset Mgr)
Description:  With this app, you can create maintenance requests. While creating a maintenance request, you can provide relevant information that is required to identify and solve the problem. Note This app has been designed to be used within the functional scope of the Reactive Maintenance (4HH) scope item that differs from how the maintenance process had been run before (based on the scope items BH1, BH2 and BJ2). Some of the features might not work in the same way or they might not work at all. Furthermore, not all the features of this Fiori app are available for maintenance orders of order types for which the phase model has not been activated. 
With this app, you can create maintenance requests for the maintenance department when a malfunction or exceptional situation occurs for a machine, piece of equipment, facility or any other asset. While creating a maintenance request, you can provide relevant information that is required to identify and solve the problem.
Key features:    Create maintenance requests for technical objects. The technical object may be a functional location or a piece of an equipment The new maintenance request is displayed in the Screen Maintenance Requests app. For more information, see Screen Maintenance Requests.  The maintenance requests created by you are also available in My Maintenance Requests app. For more information, see Screen Maintenance Requests.   View and update the latest draft. When you enter details to create a maintenance request and exit the app without submitting the details, the maintenance request is saved as a draft. The My Drafts button allows you to view all your drafts in the My Maintenance Requests app. You can save the existing draft and create a new draft in the Create Maintenance Request app. The Create Draft button allows you to create a new draft without discarding the existing draft.When you access the app next time, the latest draft is displayed by default. You can complete the draft and submit it to create a maintenance request or discard the draft. If you discard the draft, a new form is displayed. The discarded draft cannot be restored.   View associated maintenance requests. When you select a technical object for which you want to create a maintenance request, you can also view the open maintenance requests for the same technical object.   View hierarchy of functional location and equipment. If the functional location is an identifying level, the first hundred technical objects in the hierarchy are displayed which include superior functional locations and child technical objects. These are technical objects that are installed in the functional location. If it is not an identifying level it will show only superior functional location and not child technical objects. The hierarchy of functional location and equipment shown in this app is based on the second identifying level. The identifying level for a functional location is defined in the structure indicator that has for a functional location.  Only if the functional location is configured as an identifying level, the underlying technical objects will be shown in hierarchy. To verify this, in your configuration environment, use the search function to open the following activity Create Structure Indicator for Reference Locations/ Functional Locations. If you enter an equipment directly and select F4, the entire hierarchy of the equipment is displayed. This happens only for equipment and not for functional location. For better user experience, it is recommended that you use filters to search for a technical object.   View open maintenance requests. When you select a technical object, you can view all the maintenance requests that are available for the technical object.   Scan barcode to enter the ID of the technical object or search for a technical object and select it. For better user experience, it is recommended that you use filters to search for a technical object.    Enter description of the current location of the technical object. It is applicable for the technical objects that are not fixed assets.   Select the mode of failure of the technical object for which you are creating the maintenance request. When a technical object has the probability of failing in various ways, it helps to have specific information about the mode of failure. The failure mode group and failure mode help you to capture such information. Note The catalog type D (coding) is used for defining failure modes in maintenance management. You can use the Edit Code Groups app to define failure mode groups and codes. In the Maintain Catalog Profile app, you can assign them so that they can be used in the maintenance requests.If catalog profile is not maintained for the technical object or the notification type, the failure mode is blank and the field is disabled. You cannot select a failure mode.   Select a detection method to indicate how the failure was discovered. For more information, see Detection Methods.   Use the template to provide information about the maintenance request. The long text can have only 1333 characters. There is one predefined template. You can also create a template and use it to create long text For more information, see App Extensibility: How to Add Long Text Templates.   Enter name of the user who reported the maintenance request.   Enter the start date of the malfunction.      Select the processing context for the maintenance request to indicate how the request should be processed. For more information, see How to Use Notification Processing Context.      Select a priority that you want to assign to the maintenance request. You can create priorities in the configuration activity Define Priorities for Each Priority Type.  Assess Priority You can also determine a priority through risk assessment by selecting a combination of consequence categories, consequences, and likelihood. Prioritization profiles can be defined using the activity Define Prioritization Profiles. For more information, see How to Assign Priorities to Notification Types The priority defines the importance of the maintenance request. The priority helps to derive the key dates for a maintenance request such as the required start date, required end date, and the final due date. Assume that you have selected priority for the maintenance request. If you update the technical object, the priority is also removed from the maintenance request. This happens only when the combination of maintenance plant and the notification type is different.  In the Create Maintenance Request app (F1511A) and the Screen Maintenance Requests app (F4072), when you remove a technical object or change the notification type, the priority that you selected for the technical object manually or by assessing the consequences and likelihoods is also removed. The assessment details of the priority are also deleted.   Upload documents related to the maintenance request. You can upload documents that have information related to the maintenance request and will help the processor to provide quick resolution.   Upload documents related to the maintenance request which have information related to the maintenance request and will help the processor to provide quick resolution. You can upload a document, add a link or assign an existing document to the maintenance request. Two predefined document types are available – YP1 and YP2. If you configure a document type in the configuration activity Define DMS Document Types, the document type that you define will be available for selection in the dropdown list.   Provide link to documents related to the maintenance request.   
Business roles: Maintenance Planner| Maintenance Supervisor| Maintenance Technician| Employee
Maintenance Technician : 
Performs and confirms planned and unplanned maintenance work on machines, equipment, and facilities efficiently and safely.

Employee - Maintenance Info : 
Informs the maintenance department when a malfunction or exceptional situation occurs and describes the technical problem of the machine, piece of equipment, facility, or other asset.

Maintenance Planner : 
Carries out preliminary costing, work scheduling, material provisioning, resource planning, and, if necessary, requests permits to ensure that maintenance activities can be performed most efficiently and safely.

Maintenance Planner - Resource Scheduling : 
Defines which maintenance orders must be completed in what time frame, assigns the required resources and, if necessary, collaborates with other teams, such as production and operations, to ensure that maintenance activities can be performed.

Maintenance Supervisor : 
Collects, reviews, and prioritizes all maintenance requests from different sources and ensures that they contain all the relevant information required so that the problems can be solved quickly.

Employee : 
Performs all work related activities which are not directly relevant for one's work performance.