Delivery Performance - Delivered as Requested
Application component: Analytics
App type: Analytical
Line of business: Sales
Leading industry: Cross Industry
Solution capability: Sales Monitoring and Analytics (S/4)
Description:  With this app, you can monitor the current delivery performance of sales orders to keep track of customer satisfaction and retention.  The app provides you with insights into delivery performance, and, in the case of a deterioration, enables you to navigate to the relevant sales document and master data object pages for detailed information. You can also collaborate with your plant manager, or communicate with your customer to discuss or clarify a situation.  The app compares the customer's requested delivery date of sales order items with the actual delivery date of the corresponding outbound deliveries, that is, the latest outbound delivery, in the case of partial deliveries. 
With this app, you can monitor the current delivery performance of sales orders, in order to ensure maximum customer satisfaction and retention. 
The app compares the incoming sales orders with the sales orders that have been delivered as requested.
The tile shows the percentage of sales orders delivered as requested for the last 3 weeks. This enables you to see at a glance whether delivery performance has deteriorated.

The app provides you with quick insights into delivery performance details, and, in the case of a deterioration in delivery performance, you can carry out specific actions to improve the situation.
Key features:  You can use this app to:  Filter according to various criteria, such as sold-to party, product, plant, week of requested delivery, item delivery fulfillment statusNote You need to maintain the exchange rates from your transactional currencies for your reporting currency. You do this with the Maintain Exchange Rates appNote The standard app shows all sales orders that exists in your system, regardless of scenarios or sales organizations or other characteristics.To avoid performance issues, SAP urgently recommends that your key user configures this app for the users' needs, by specifying the characteristics they want to see as filters.Example: You only analyze sales orders for a specific sales organization and time period. Therefore, you use the filter to set a specific sales organization and the requested delivery date.You specify the required filters in the Manage KPIs and Reports app for the group Delivery Performance and key figure Delivered as Requested.Note You typically analyze the actual data, that is, the latest delivery date of the shipped outbound delivery. For this reason, the filter is set to completely shipped sales orders (D) in Item Delivery Fulfillment Status. However, you can also analyze the planned dates, that is, the latest delivery date of an outbound delivery that has not yet been shipped, or even a sales order, that is, the latest open confirmed delivery date of a schedule line.You can filter on the following statuses:  In Order (A)  Partially in Delivery (B) Completely in Delivery (C) Completely Shipped (D)       Use a filter bar to toggle between visual filters and compact filters The selections you make in the compact filter for sales group, sales office, sales organization, distribution channel, division, sold-to party, customer classification, product (that is, material), item delivery fulfillment status, week of requested delivery, and week of committed delivery influence what is displayed in the visual filters. For example, if you select a specific sold-to party in the compact filter, the visual filters show results for this sold-to party only. The selections you make in the visual filters also influence each other. For example, if you select a sold-to party in one visual filter, the other visual filters are reloaded and filtered on this sold-to party, and vice versa. Display the ratio in percentage of sales orders delivered as requested and delivered as committed for the last 3 weeks on the app tiles, giving you an instant insight into the current delivery situation An app tile is available for each key figure, that is, for Delivered as Requested and Delivered as Committed.To work with the key figure Delivered as Committed, you can alternatively use the Delivered as Committed variant within the app. You find the variant under My Views in all 3 areas of the screen, that is, in the filter bar, chart, and list. You can also use the visual filter Delivered as Committed Ratio by Week of Committed Delivery.  Display the sales order items delivered as requested and delivered as committed, represented by the number of and net value, and ratio to the total number of sales order items in the app itselfThe ratio shows you how close your company is to an ideal situation of 100% sales order items delivered as requested and delivered as committed, with 0 being the lowest ratio and 1 the highest, that is, the ideal case. The average delay of delivery with regard to the requested delivery date and the committed delivery date shows you how long deliveries are delayed by on average. The maximal delivery delay with regard to the requested delivery date and the committed delivery date shows the sales order items with the greatest delivery delay.   Display the average delay of delivery in days, and the total maximal delay of delivery, in relation to the requested delivery date and committed delivery date   Visualize your results in various charts, such as donut charts, bar charts, and many more Here, you can drill down on further dimensions, such as customer, product category, or plant, and on the above key figures. The following dimensions are particularly important for this app:  Item Delivery Fulfillment Status The processing status of sales order item delivery fulfillment   Requested Delivery Date The earliest requested delivery date in the case of partial deliveries   Planned Goods Issue Date The earliest planned goods issue date in the case of partial deliveries    Personalize the above screen areas and save them as variants   Analyze the delivery performance from an organizational view, a product (that is, material) view, or a customer view  Hide and show further fields in the table, and navigate to the relevant sales documents and master data object pages from the tableHere, you can focus on specific dimensions, for example, sales orders with the greatest delay  Collaborate with your plant manager via SAP CoPilot and communicate with your customer via phone    
Business roles: Sales Manager
Sales Manager : 
Monitors and optimizes sales processes, sales panning, and coordinates sales forces.

Solution Order Specialist : 
Manages solution orders for customers. Creates, updates, orchestrates and monitos the solution order, order execution and coordination across delivery organizations, delivering reports on orders, executing order changes, etc.

Internal Sales Representative : 
Manages sales documents, e.g. captures changes or cancels sales orders, prepares quotations, and manages contracts. Monitors, troubleshoots, and collaborates on critical open issues from the sales order fulfillment process.