Track Sales Order Details
Application component: Analytical Apps
App type: Transactional
Line of business: Sales
Leading industry: Cross Industry
Solution capability: Sales Order Management and Processing (S/4)
Description:  With this app, you can visualize the sales order fulfillment status of a specific sales order (with our without issues) with the help of a process flow and a tree structure. The process flow displays the fulfillment of the sales order in the corresponding process phases (for example, order processing, delivery processing, and so on). If issues occur, these are highlighted in the relevant process phases of the process flow. You can also see the most important statuses (for example, shipping status), and further information (for example, net value and requested delivery date) at a glance. The tree structure contains the sales order, its subsequent documents, and issues (if these occur). You can view more details for each sales document or issue by selecting the required node in the tree structure. 
An App to call the Sales Order Fulfillment Library (F2742)
Key features:  You can navigate to Track Sales Order Details from any smart link containing a sales order number, and from the following apps:   Track Sales Orders Sales Order Fulfillment - Analyze and Resolve Issues Predicted Delivery Delay You can use this app to do the following:  Display the overall delivery and invoicing statuses for a sales order, the sales document fulfillment status of subsequent documents of the sales order, and, for example, manufacturing and purchase process fulfillment statuses.A tree structure on the left shows all the relevant documents for the corresponding sales document. The top node of the tree shows the entire fulfillment process, with the relevant documents underneath. Note The following SD document categories are supported for this app:  Order   Order Without Charge  Debit Memo Request  On the right, you can display further details for the sales documents in the context of their fulfillment, including the process flow for the top node. You can also display the item processing details for the documents, that is, the shipping and invoicing status of all relevant deliveries and invoices. If issues exist for the sales documents, the status details are displayed on the right.You can navigate to the schedule lines to see more details for all item issues. You can display the schedule line details for the top node of the tree (that is, for the entire fulfillment process), for the sales document nodes (for example, sales order, purchase order), and for the corresponding issue nodes. From here, you can click on the arrow to open a third column to display header and schedule line information (such as requested and confirmed delivery quantities). You can do this for the following issues: Incomplete Data in Sales Orders Delivery Block in Sales Orders Trade Compliance Issue in Sales Orders Unconfirmed Quantities in Sales Orders Supply Issue in Sales Orders Delivery Issue in Sales Orders Billing Block in Sales Orders Purchasing Issue in Supply   Check the color-coded status of sales orders and determine how critical the issues are at header and item level. The app displays overdue issues as errors and future issues as warnings.  In the Sales Order Fulfillment - Analyze and Resolve Issues and Track Sales Orders apps, you can filter on specific statuses related to product compliance and international trade, or SAP Global Trade Services (SAP GTS), for example, to display sales documents that are blocked due to product compliance or trade compliance reasons.  Product Compliance The following statuses are available for product compliance:  Product marketability status Dangerous goods status Safety data sheet status  In Track Sales Order Details, you can display the above product compliance statuses on header and item level for delivery blocks and delivery issues in sales orders, on header and item level for shipping blocks in deliveries, and on header level for shipping issues in deliveries. You can display product compliance information for these three statuses by navigating from the product for delivery blocks in sales orders. International Trade and SAP GTS The following statuses are available for International Trade and SAP GTS: Embargo status Legal control status Screening status  In Sales Order Fulfillment - Analyze and Resolve Issues, you can also filter on the Trade Compliance Issue in Sales Orders and Trade Compliance Issue in Delivery.  In Track Sales Order Details, the Trade Compliance Issue in Sales Orders is displayed in the tree under the sales order node, and the Trade Compliance Issue in Delivery is displayed under the delivery node. You can display the above trade compliance statuses under Delivery and Shipping for the Trade Compliance Issue in Sales Orders and under Delivery Dates and Status for the Trade Compliance Issue in Delivery, and under Items for both trade compliance issues. These are color-coded according to how critical they are, for example, whether action for the issue is overdue, or due next. Sold-to party one-time account and ship-to party one-time account  In the Sales Order Fulfillment - Analyze and Resolve Issues app, you can filter on sold-to party one-time account and ship-to party one-time account.  In the Track Sales Order Details app, you can display the name and address at header level in the customer details for all business partners, including for sold-to party one-time account and ship-to party one-time account. Note If you have activated the business function Multiple Address Handling for Business Partners in Sales and Distribution, the subsidiary address will be displayed. For more information, see Multiple Address Handling for Business Partners in Sales and Distribution.  Display information on internal and external contacts in the sales order, delivery, invoice, purchase order, and production order details, and use their contact details to collaborate with them. Internal contacts are contact persons and employees responsible, and external contacts are contact persons for sold-to party and ship-to party. For a production order, an internal contact is the MRP controller, and for the purchase order, an internal contact is the purchasing group.   Display and maintain notes and attachments in the sales order details. If you are working with the Predicted Delivery Delay app and with delivery issues in sales orders, and want to display the predicted delay of delivery creation, you need to add this column in personalization for Items with Delivery Issue.    Display the object pages for all business objects via smart links, and carry out the following actions from Track Sales Order Details: Actions at sales order and sales order item level, regardless of issue:    Reject sales orders        Reject sales order items      Carry out the following actions - in some cases, by navigating to another app - depending on the issue type in the sales order:    Change incomplete data (for incomplete data)  Remove delivery block (for delivery block) - mass change possible at item level  Reject sales order items (for delivery block)   Display product compliance information (for delivery block)  Recheck credit (for credit block)   Display credit decision (for credit block)   Reauthorize payment card (for credit block)   Check availability and monitor product availability (for unconfirmed quantities)   Release for delivery (for unconfirmed quantities)   Create delivery (for delivery issue)   Remove billing block (for billing block) - mass change possible at item level   Edit payment terms (for billing block)     Carry out the following actions depending on the issue type in the delivery:   Change incomplete data (for incomplete data)   Remove shipping block (for shipping block)   Post goods issue (for shipping issue)   Create invoice (for invoicing issue)   Recheck credit (for credit block)   Display credit decision (for credit block)Note Whenever an issue disappears from the left tree navigation, for example, when you resolve a billing block, the cursor is repositioned to the top node of the tree.     Carry out the following action for no journal entry created in invoice   Create journal entry     
Business roles: Internal Sales Representative| Sales Manager| Settlement Clerk (ACM)| Operations Clerk (ACM)
Settlement Clerk (Agricultural Contract Management) : 
Compiles and computes payment due and recoveries to be made for ACM.

Operations Clerk (Agricultural Contract Management) : 
Perform clerical or administrative duties in a variety of business for ACM. 

Solution Order Specialist : 
Manages solution orders for customers. Creates, updates, orchestrates and monitos the solution order, order execution and coordination across delivery organizations, delivering reports on orders, executing order changes, etc.

Sales Manager : 
Monitors and optimizes sales processes, sales panning, and coordinates sales forces.

Internal Sales Representative : 
Manages sales documents, e.g. captures changes or cancels sales orders, prepares quotations, and manages contracts. Monitors, troubleshoots, and collaborates on critical open issues from the sales order fulfillment process.