Resolve Outsorted Invoicing Documents
Application component: Invoicing
App type: Transactional
Line of business: Sales
Leading industry: Utilities
Solution capability: Bill to Cash for Energy Prosumers (S/4)|Billing for DSO and Meter Operators (S/4)|Billing of Energy Products and Services in Liberalized Markets (S/4)|Billing of Energy and Water Contracts  (S/4)
Description:  You can use this app to analyze and process outsorted invoicing documents, and to display the related Business Process Exception Management (BPEM) clarification cases. If you are not using BPEM, no clarification cases are displayed. This app is available for the role Billing Specialist (Utilities) (SAP_BR_BILLING_SPECIALIST_ISU). 
Key features:   Launchpad   See the number of outsorted documents directly on the app tile    Worklist   Display a worklist and see an overview of all outsorted invoicing documents, including information, such as the contract account and business partner. The worklist is sorted by the document date as a default, so that the invoicing documents that are most overdue are shown at the top of the list.   See which checks have led to the outsorting   You can also see the total bill amount for the invoicing document.     Apply specific user configurations to your worklist, such as selecting additional columns, sorting, and grouping.  You can save your worklist configuration as a variant.   Use filters to search for outsorted invoicing documents, a BPEM clarification case category, or a BPEM business process in the worklist. You can select additional filters and save this selection as a variant.   Perform actions for one or more invoicing documents directly from the worklist:   Release the invoicing document   Reverse the invoicing document   Reverse the invoicing document and the related billing documents (full reversal)   After you have successfully performed an action, the worklist is refreshed, and the related invoicing document is removed from the worklist.   If you are using BPEM, the worklist contains additional BPEM-related columns, such as clarification case, processor and so on, which you can use for filtering. Filtering by the processor allows you to filter on the BPEM clarification cases for which you are responsible and that belong to your personal worklist. Several BPEM-related activities are also available. You can accept, return or forward single or multiple BPEM clarification cases directly from the list or you can navigate to the clarification case to check further details. If you are not using BPEM, the actions Accept, Return or Forward are inactive.   In addition to releasing the invoicing documents, choosing Release or Release and Print Bill here also sets the status of the related clarification cases to Completed.     Object Page   Display details for a selected invoicing document and see relevant data, which is used as the basis for making decisions about how to proceed:   Checks   Billing Data including Meter Reading Information   Contract Account Information   Contract Information   You can display more attributes by adding columns to the table from the settings. Additional sorting and grouping options are available to you here.  See general information about the contract account, the contract and the installation to which the outsorted document belongs.From here, you can navigate to the related business objects in the backend.  See the overview of the existing BPEM case history to obtain a basis for your investigation and subsequent processing. Examples of available BPEM fields are:   Clarification Case   Due Date   Case Category   Processing Status   Case Priority   Processor   You can display more attributes by adding columns to the table from the settings. Additional sorting and grouping options are available to you here. From here, you can navigate to the related clarification case in the backend. For each item in the BPEM case history, you can accept, forward, or return single or multiple items.  Perform actions:  Release the invoicing document   Release the invoicing document and print the bill in a single step   Reverse the invoicing document   Reverse the invoicing document and corresponding billing documents (full reversal)   Show the bill (as pdf)   Display the invoicing document   Display the budget billing plan   Display the account balance  After you have reversed the document, further actions are available:  Change the contract account   Simulate the bill   Create the bill   
Business roles: Billing Specialist (Utilities)
Billing Specialist (Utilities) : 
Is responsible for providing accurate and complete utilities bills for the end customers in time. Works in the back-office. Supervises the billing, invoicing and bill print processes.