Monitor Collection Services
Application component: Contract Accounts Receivable and Payable
App type: SAP GUI
Description:  There is a transaction monitor for collection services for the outbound and inbound information that you send or receive using enterprise services (see SAP Easy Access screen: Account  Submit for Collection  Collection Services Monitor; transaction FKKCOLL_MONI). 
Key features:  You can limit the selection to one collection agency on the individual tab pages, with the exception of the Monitor XML Msg tab. To limit to one collection agency, click on the collection agency you want on the left side of the screen. Then the functions described below are available on the individual tabs: Tab Functions Overview For the selected time period, the overview shows the total number for each individual status of the data, as follows:Outbound - Sent displays the data sent using enterprise services. Outbound - Not Sent displays the data not sent using enterprise services.This number does not represent errors. What it actually means is that the sending of the data was deliberately suppressed in event 6260. However, the data should be saved in FI-CA so that it is available for other processes. When submission groups are created at event 6260, it could, for example, be your wish that information is sent only at the level of submission groups (consisting of multiple collection items). You do not want information to be sent at the level of collection items. Nonetheless, for other processes, the system needs the information about which collection items belong to which submission groups. Inbound - Open shows the data that was received using enterprise services, but which was not yet posted in the system (see Transfer of Information from Enterprise Services). Inbound - Processed shows the data that was received using enterprise services, and which was successfully posted in the system (see Transfer of Information from Enterprise Services). Inbound - Error shows the data that was received using enterprise services where errors occurred during the update to the system.You can trigger posting again for this data using the appropriate transaction (see Transfer of Information from Enterprise Services). Inbound - Discarded shows the data that was received using enterprise services that you do not want to post in the system because the information contained about the amounts is not correct.You can set the status in the monitor for collection services (see below). The tab for the selected period shows the status of the grouping keys for collection payments. The grouping key groups together a package of collection payments that were collected by an external collection agency and transferred by them to your bank account. For each grouping key, the system shows what amount was already posted as a receivable due from the given collection agency (see Transfer of Information from Enterprise Services) and what amount was not yet posted. You can jump directly to the posted receivable documents. XML Message Monitor Here you can jump to the monitor for processed XML messages. You can limit the display of XML messages to one enterprise service for collections and to one time period. You can also jump to the Postprocessing Desktop. The system checks the XML messages of inbound enterprise services for errors during processing. The system transfers incorrect XML messages to the Forward Error Handling Framework. These messages can be displayed and processed in the Postprocessing Desktop. Collection Units A collection unit groups collection items into a unit that can be handled collectively during collection of overdue receivables by external collection agencies or in the course of legal dunning proceedings. The following grouping levels are allowed for collection units in Contract Accounts Receivable and Payable:Collection item in Contract Accounts Receivable and PayableIn the standard system, the system sends information at the level of collection item managed in FI-CA using enterprise services. In addition, the system can directly process information that it received at the level of this collection item using enterprise services. Collections Submission GroupCollections submission groups can be formed at event 6260 when items are submitted to collections. For instance, you could assign interest and charge items to the appropriate main receivable item, thereby grouping them together in a submission group. (For more information, see Submitting Receivables to Collection Agencies.) External Collection Case/Court CaseThe external collection agency can group submitted collection units into external collection cases. In the case of legal dunning proceedings, submitted items can be grouped into court cases. An external case related to just one business partner from whom the outstanding payment is to be collected. However, one business partner can have more than one external case. On the Collection Items tab, you can track the status of the data that was sent or received for the individual collection units. You can limit the selection by the individual status, business partner, date, and ID of the collection unit. You can jump to the XML message that contains the sent or received data. In addition, for incorrect data with the status Inbound – Open or Inbound – Error, you can set the status Inbound – Discarded. The system then excludes this data the next time processing takes place. For data with the status Inbound – Discarded, you can reset the status to Inbound – Open at any time. Collection Payments A collection payment is a payment for which collection was requested outside of the company by submitting to an external collection agency or to legal dunning proceedings. If the customer pays your company directly for a receivable you already submitted to collections, then this payment is also considered a collection payment. Clearing processes that affect payments (such as account maintenance) are also included under collection payments. The following collection unit categories are possible:In-House Collection PaymentAn in-house collection payment is a collection payment that is received directly by the company where the receivable originated. External Collection PaymentAn external collection payment is a collection payment that is collected by an external collection agency on behalf of the originating company, and this payment is transferred to the originating company. On the Collection Payments tab, you can track the status of the data that was sent or received for the individual collection payments. You can limit the selection by the individual status, business partner, date, and ID of the collection payment. You can jump to the XML message that contains the sent or received data. In addition, for incorrect data with the status Inbound – Open or Inbound – Error, you can set the status to Inbound – Discarded. The system then excludes this data the next time processing takes place. For data with the status Inbound – Discarded, you can reset the status to Inbound – Open at any time. Collection Assignments A collection assignment specifies the collection units to which a collection payment refers.On the Collection Assignments tab, you can track the status of the data that was sent or received for the individual collection assignments. You can limit the selection by the individual status, business partner, date, and ID of the collection payment. You can jump to the XML message that contains the sent or received data. In addition, for incorrect data with the status Inbound – Open or Inbound – Error, you can set the status to Inbound – Discarded. The system then excludes this data the next time processing takes place. For data with the status Inbound – Discarded, you can reset the status to Inbound – Open at any time. Collection Hierarchy Collection units can form a hierarchy. For instance, a collection submission group can be assigned to an external collection case. The Collection Hierarchy tab displays the hierarchy for collection units of a business partner. Since the collection unit is always assigned to only one business partner, you always access the hierarchy by entering a business partner. (Collection units cannot apply to more than one business partner.) If you limit the selection to IDs of certain collection units, the system displays all collection units that have a direct relationship in the hierarchy to the selected collection units.  
Business roles: Administrator - Accounts Payable and Receivable (FI-CA)| Accounts Payable and Receivable Accountant (FI-CA)| Collections Specialist (FI-CA)
Collections Specialist (FI-CA) : 
Deals with the collection process in the company including contacting individuals who have defaulted on debts and/or who have not paid past-due bills to discuss the handling of the overdue items (e.g. using payment agreements).

Administrator - Accounts Payable and Receivable (FI-CA): (is an add-on role to the Administrator)
Is responsible for the planning, scheduling and execution of jobs and mass activities within FI-CA, including critical Business processes, such as payment run, payment lot, dunning run. 

Accounts Payable and Receivable Accountant (FI-CA) : 
Deals with payment and credit clarification of B2B and B2C customers and works off complex customer requests according account clarification.