user_query: Call Jacob.
response_text: Calling Jacob BENNETT.
user_query: Isn't Jacob's last name Grigsby?
response_text: Sorry, I'm not finding a match in your contacts. Tell me just the first name ? or feel free to use the screen.
user_query: Call Jacob Grigsby, please.
response_text: Sorry, who do you wanna call?
User: Look for my Walmart, I mean Amazon order.
Parse: Check_order_status ( provider « Amazon » )