user_query: Get more coffee and creamer 
response_text: I got: Get more coffee and creamer. Ready to send it?
user_query: Charlotte Taylor 
response_text: Alright, what's the message?
user_query: text Charlotte
response_text: Is that Charlotte TAYLOR or Charlotte WILLIAMS?
user_query: Get more coffee and creamer 
response_text: Sorry, I'm not finding a match in your contacts. Tell me just the first name ? or feel free to use the screen.
user_query: Send message to Charlotte
response_text: Sorry,, who do you wanna message?
User: Check UPS, I mean FedEx on the status of my Kohl's order.
Parse: Check_order_status ( commercial_provider « Kohl's » provider « FedEx » )