user_query: I am running 15 mins late
response_text: I got: I am running 15 mins late.. Ready to send it?
user_query: James Cooper 
response_text: Got it, what's the message?
user_query: I want to message James 
response_text: Is that James COOPER or Michael JAMES?
User: Get some pumpkin spice ground coffee for the uh delivery.
Parse: Get_product ( order_fulfillment « delivery » product « pumpkin spice ground coffee » )