user_query: Charlotte Taylor 
response_text: Alright, what's the message?
user_query: text Charlotte
response_text: Is that Charlotte TAYLOR or Charlotte WILLIAMS?
user_query: Get more coffee and creamer 
response_text: Sorry, I'm not finding a match in your contacts. Tell me just the first name ? or feel free to use the screen.
user_query: Send message to Charlotte
response_text: Sorry,, who do you wanna message?
User: Get a card for mom no for dad
Parse: Get_product ( product « a card » recipient « dad » )