user_query: text Charlotte
response_text: Is that Charlotte TAYLOR or Charlotte WILLIAMS?
user_query: Get more coffee and creamer 
response_text: Sorry, I'm not finding a match in your contacts. Tell me just the first name ? or feel free to use the screen.
user_query: Send message to Charlotte
response_text: Sorry,, who do you wanna message?
User: I need to have a ride from oh yea from SEATAC to the office.
Parse: Order_ride ( dropoff_location « office » pickup_location « SEATAC » )