Category: Network Security Engineer

jessica claire 100 montgomery st 10th floor 555 4321000 resumesampleexamplecom summary practiced troubleshooter excellent diagnostics repair abilities strong attention detail methodical approach fast worker able resolve problems quickly delivering high levels customer satisfaction excellent knowledge routing switching protocols firewalls passionate working multiple projects willing relocate worked 247 environment experience technical support engineer network security group 032022 current hoffmannla roche ltd colorado springs co provide sophos customers technical support within defined parameters sophos support services including customers defined slas focus quality customer satisfaction covering network products sophos firewalls sophos central provide advanced troubleshooting via remote sessions modify customers environment towards resolution include limited installation issues best practice configuration network troubleshooting windows linux handle technical escalations within team responseresolution targets ability work weekend oncall shifts rotational basis provide team leader manager feedback regards technical support procedures policies goal improving overall customer satisfaction well engineer efficiency experience security products firewalls ipsec idsips antispam antivirus web security proxies email security filters vpns experience linux operating systems command line level ability work complex problems analysis situations data requires review replicated different customer environments home lab regenerate issues provide resolution worked various bridge calls different vendors support customers requirements work clients meet technical needs solve problems issues reported set priorities cooperation manager manage complete task within sla tim engineer operations team 042021 112021 tech mahindra city state provide support clients minimize business impact within sla configuration necessary applications client system testing deployed troubleshooting users unable reach specific website unable launch application reset password connect vpn attempts fix issue exceeded collaborating different teams based issue bringing right resolution client manages system backup restore protocol documentation problems resolution future reference monitoring compliance status system project making compliance status 90 time apply os patches upgrades regular basis upgrade administrative tools utilities configure add new services necessary perform ongoing performance tuning hardware upgrades resource optimization required configure cpu memory disk partitions required preparing desktoplaptops work users techm image policies required application provided client maintaining database keep track equipments technical support consultant 072018 042021 rogers communications city state troubleshooting wireless network coverage roaming call routing sms mms voicemail internet connectivity issues resetting network connection wireless customer provided technical direction customers regarding operational issues firmware upgrades general maintenance troubleshoot required resolution including account provisioning device functionality configuration consult user guides technical manuals research implement solutions handling client inquires repairs technical problem resolution connectivity knowledge tracing issues escalating tickets unresolved issues using ticket management tool provide network data support clients response identified difficulties analyzing network help various software performed subject matter expert sme wireless product provide floor support newly trained wireless agents education training master engineering internetworking 042018 dalhousie university halifax ns bachelor engineering electronics communication 052015 anna university tamil nadu certifications awards jncia junos associate certifiednetworking fundamentals member fy23 q3 sophos support team 10 worldwide consistently delivering high customer satisfaction surveys quality audit scores