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Learn about LLMs like Dolly and open source Data and AI technologies such as Apache Spark™, Delta Lake, MLflow and Delta SharingExplore sessionsCustomersPartnersCloud PartnersAWSAzureGoogle CloudPartner ConnectTechnology and Data PartnersTechnology Partner ProgramData Partner ProgramBuilt on Databricks Partner ProgramConsulting & SI PartnersC&SI Partner ProgramPartner SolutionsConnect with validated partner solutions in just a few clicks.Learn moreCompanyCareers at DatabricksOur TeamBoard of DirectorsCompany BlogNewsroomDatabricks VenturesAwards and RecognitionContact UsSee why Gartner named Databricks a Leader for the second consecutive yearGet the reportTry DatabricksWatch DemosContact UsLoginJUNE 26-29REGISTER NOWDatabricks Support PolicyDatabricks provides a number of plans that provide you with dedicated supportand timely service for the Databricks platform and Apache Spark.FeatureBusinessEnhancedProductionMulti-Cloud SupportSupport for Databricks on permitted Cloud Service Providers and Databricks-Powered Services; Complimentary Success Credits available based on commitment size--YesYesSingle-Cloud SupportSupport for Platform Services on a single-chosen Cloud Service ProviderYesYesYesSupport Portal AccessOnline repository of documentation, guides, best practices, and more.YesYesYesUpdates & PatchesReceive updates, bug fixes, and patches without impact to your business.YesYesYesService Level Agreement (SLA)Receive support responses according to issue severity.Initial Response TimeInitial Response TimeInitial Response TimeStandard Support Severity 1Production system is down or severely impacted such that routine operation is impossible1st contact response
time: within 1
business day1st contact response
time: within 4 Hours1st contact response
time: within 1 HourStandard Support Severity 2Production issue where the system is functioning but in degraded or restricted capacity1st contact response
time: within
1 business day1st contact response
time: within
1 business day1st contact response
time: within 4 HoursStandard Support Severity 3Issue where minor functionality is impacted or a development issue occurs1st contact response
time: within 1
business day1st contact response
time: within 1
business day1st contact response
time: within 1
business dayStandard Support Severity 4Request for information or feature request with no impact on business operations   Support Service HoursLive support during customer’s choice of time zone.9am – 6pm,
Business Days*9am – 6pm,
Business Days*Severity 1 & 2: 24x7x365,Severity 3 & 4: 9am – 6pm,
Business Days*Databricks Standard SupportLimited to break-fix support for the Databricks platform.YesYesYesDatabricks Chat Support Channel**Per customer dedicated real-time messaging (e.g., Slack, MSFT Teams) channel available during business hours* for informal communication between the two teams, such as basic questions and information exchange.NoOptional UpgradeYesMax Number of Technical Contacts†The number of technical Contacts with access to the Databricks Help Center or Chat Support Channel (if available)248Databricks' Support for Spark††Prioritized access to the world’s leading Spark technical experts for troubleshooting problems using the product and services.Up to 2
hours/month†Up to 4
hours/month†Up to 8
hours/month†* Support business hours are from Monday through Friday, from 9AM to 6PM (North America timezones (EST/CST/PST/MST), Central Europe (CET), Singapore/China (SGT/CST) and Australia Eastern (AET) Timezone). Support business hours exclude local holidays in each timezone.**Chat Support channel is not covered under the Support SLA response times.† “Contact” means a unique named user at Customer (whether by email address, chat ID); accounts may not be shared.†† Additional assistance beyond the original limits can be purchased as Advisory Services which will be delivered by our professional services team.If no support is specified in an Order, Customer’s support shall be limited to public documentation and open resources on the Databricks Help Center.View the resources available through our Customer Support Handbook for more information on support definitions, processes and terms.To accelerate your data projects, we recommend our Guided Success Subscriptions which complement Support by providing you with ongoing assistance from a Databricks expert, proactive recommendations, and technical coaching.ProductPlatform OverviewPricingOpen Source TechTry DatabricksDemoProductPlatform OverviewPricingOpen Source TechTry DatabricksDemoLearn & SupportDocumentationGlossaryTraining & CertificationHelp CenterLegalOnline CommunityLearn & SupportDocumentationGlossaryTraining & CertificationHelp CenterLegalOnline CommunitySolutionsBy IndustriesProfessional ServicesSolutionsBy IndustriesProfessional ServicesCompanyAbout UsCareers at DatabricksDiversity and InclusionCompany BlogContact UsCompanyAbout UsCareers at DatabricksDiversity and InclusionCompany BlogContact UsSee Careers
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