Background

Despite a substantial investment in IT, the federal government’s  management of information resources has produced mixed results.  Although agencies have taken constructive steps to implement modern  strategies, systems, and management policies and practices, our work  continues to find that agencies face significant challenges. These  challenges can be addressed with strong and committed leadership by the  agency CIOs—a position that was established by the Congress to serve as  the focal point for information and technology management issues within  an agency.

		Major Information and Technology Management Challenges Facing Agency CIOs

Our most recent high-risk and performance and accountability series  identified continuing high-risk system modernization efforts and  governmentwide information and technology management challenges,  namely,   pursuing opportunities for e-government;  improving the collection, use, and dissemination of government   strengthening information security;  constructing and enforcing sound enterprise architectures;  employing IT system and service management practices; and  using effective agency IT investment management practices.
Unless and until these challenges are overcome, federal agencies are  unlikely to optimize their use of information and technology, which can  affect an organization’s ability to effectively and efficiently implement its  programs and missions.
Agency CIOs are key leaders in addressing these challenges. To allow them  to serve effectively in this role, federal agencies must utilize the full  potential of CIOs as information and technology management leaders and  active participants in the development of the agency’s strategic plans and  policies. The CIOs, in turn, must meet the challenges of building credible  organizations and developing and organizing information and technology  management capabilities to meet mission needs.

		Legislative Evolution of Agency CIO Roles and Responsibilities

For more than 20 years, federal law has structured the management of  information technology and information-related activities under the  umbrella of information resources management (IRM). Originating in the  1977 recommendations of the Commission on Federal Paperwork, the IRM  approach was first enacted into law in the Paperwork Reduction Act of  1980 (PRA). The 1980 Act focused primarily on centralizing  governmentwide responsibilities in the Office of Management and Budget  (OMB). The law gave OMB specific policy-setting and oversight duties  regarding individual IRM areas—for example: records management,  privacy, and the acquisition and use of automatic data processing and  telecommunications equipment (which was later renamed information  technology). The law also gave agencies a more general responsibility to  carry out their IRM activities in an efficient, effective, and economical  manner and to comply with OMB policies and guidelines. To assist in this  effort, the law required that each agency head designate a senior official  who would report directly to the agency head to carry out the  responsibilities of the agency under the law.
Together these requirements were intended to provide for a coordinated  approach to managing federal agencies’ information resources. The  requirements addressed the entire information life cycle, from collection  through disposition, in order to reduce information collection burdens on  the public and to improve the efficiency and effectiveness of government.
Amendments to the PRA in 1986 and in 1995 were designed to strengthen  agency and OMB implementation of the law. Most particularly, the PRA of  1995 provided detailed agency requirements for each IRM area, to match  the specific OMB provisions. The 1995 Act also required agencies to  develop, for the first time, processes to select, control, and evaluate the  results of major information systems initiatives.
In 1996, the Clinger-Cohen Act supplemented the information technology  management provisions of the PRA with detailed CIO requirements for IT  capital planning and investment control and performance and results-based  management. The 1996 Act also established the position of agency CIO by  amending the PRA to rename the senior IRM officials CIOs and specifying  additional responsibilities for them. Among these responsibilities, the act  required that the CIOs in the 24 major departments and agencies specified  in 31 U.S.C. 901 have IRM as their “primary duty.” Accordingly, under  current law, agency CIOs are required to carry out the responsibilities of  their agencies with respect to information resources management,  including  information collection and the control of paperwork;  statistical policy and coordination;  records management;  privacy, including compliance with the Privacy Act;  information security, including compliance with the Federal Information   information disclosure, including compliance with the Freedom of   information technology.
Together, these legislated roles and responsibilities embody the policy that  CIOs should play a key leadership role in ensuring that agencies manage  their information functions in a coordinated and integrated fashion in order  to improve the efficiency and effectiveness of government programs and  operations.

	Scope and Methodology

To address the objectives of this review, we first identified and reviewed  major information and technology management legislative requirements.  Specifically, we reviewed  the Paperwork Reduction Act of 1995,  the Clinger-Cohen Act of 1996,  the E-Government Act of 2002,  the Federal Information Security Management Act of 2002,  the Federal Records Act,  the Freedom of Information Act, and  the Privacy Act of 1974.
We identified the following 13 major areas of CIO responsibilities as either  statutory requirements or critical to effective information and technology  management.
IT/IRM strategic planning. CIOs are responsible for strategic planning  for all information and information technology management functions— thus, the term IRM strategic planning .
IT capital planning and investment management. CIOs are  responsible for IT capital planning and investment management [44  U.S.C. 3506(h) and 40 U.S.C. 11312 & 11313].
Information security. CIOs are responsible for ensuring compliance  with the requirement to protect information and systems [44 U.S.C.  3506(g) and 3544(a)(3)].
IT/IRM workforce planning. CIOs have responsibilities for helping the  agency meet its IT/IRM workforce or human capital needs [44 U.S.C.  3506(b) and 40 U.S.C. 11315(c)].
Information collection/paperwork reduction. CIOs are responsible for  the review of agency information collection proposals to maximize the  utility and minimize public “paperwork” burdens .
Information dissemination. CIOs are responsible for ensuring that the  agency’s information dissemination activities meet policy goals such as  timely and equitable public access to information .
Records management. CIOs are responsible for ensuring that the  agency implements and enforces records management policies and  procedures under the Federal Records Act .
Privacy. CIOs are responsible for compliance with the Privacy Act and  related laws .
Statistical policy and coordination. CIOs are responsible for the  agency’s statistical policy and coordination functions, including  ensuring the relevance, accuracy, and timeliness of information  collected or created for statistical purposes .
Information disclosure. CIOs are responsible for information access  under the Freedom of Information Act .
Enterprise architecture. Federal laws and guidance direct agencies to  develop and maintain enterprise architectures as blueprints to define  the agency mission, and the information and IT needed to perform that  mission.
Systems acquisition, development, and integration. We have found  that a critical element of successful IT management is effective control  of systems acquisition, development and integration [44 U.S.C.  3506(h)(5) and 40 U.S.C. 11312].
E-government initiatives. Various laws and guidance direct agencies to  undertake initiatives to use IT to improve government services to the  public and internal operations [44 U.S.C. 3506(h)(3) and the E- Government Act of 2002].
We then developed and administered a questionnaire to the CIOs of the 27  major departments and agencies requesting information on whether these  officials were responsible for each of these areas, their reporting  relationships, their professional and educational backgrounds, and their  challenges. We also asked each agency to supply the name, beginning and  ending dates in office, and circumstances (e.g., whether they were in an  acting or permanent position) of each of the individuals who had served as  CIO at the agency since the enactment of the Clinger-Cohen Act. We  subsequently interviewed each of the CIOs who were in place at the time of  our review (see app. I for the list of the CIOs) in order to corroborate their  responses and obtain more detailed explanations of these responses. In  addition, as applicable, we collected and reviewed the resumes or  biographies of the current CIOs.
In analyzing CIOs comments on their challenges, two GAO analysts  reviewed the responses and arrived at agreement for the broad categories.  Each comment was then placed into one or more of the resulting  categories, and agreement regarding each placement was reached between  the two analysts. We also conducted two panel discussions with former  agency IT executives (six in each panel), including former CIOs, that  addressed their experiences and challenges. Appendix II lists these  panelists. Finally, we discussed our findings with representatives of OMB’s  Office of Information and Regulatory Affairs and the members of our  Executive Council of Information Management and Technology—a  preexisting panel of outside industry, state government, and academic  experts—to obtain their views.
We conducted our work at the 27 agencies during November 2003 through  May 2004 in greater Washington, D.C. in accordance with generally  accepted government auditing standards.

	CIOs Responsible for Most Areas and Generally Reported to Agency Heads

CIOs generally were responsible for most of the 13 key areas we had  identified as either required by statute or among those critical to effective  information and technology management, and most reported directly to  their agency heads. All 27 CIOs had responsibility for 5 of the 13 areas, such  as information security and IT capital planning. Of the other eight areas,  two of them—information disclosure and statistics—were the  responsibility of fewer than half of the CIOs. This assignment of  responsibilities is not consistent with the law. However, in those cases  where the CIOs were not assigned the expected responsibilities and  expressed an opinion about this situation, more than half of the CIOs’  responses were that the applicable information and technology  management areas are appropriately held by some other organizational  entity. Moreover, virtually all of the responses indicated that the CIOs were  comfortable with their roles. Nevertheless, having these responsibilities  performed by multiple officials could make the integration of various  information and technology management areas, as envisioned by the law,  more difficult to achieve.
In addition to requiring that federal agency CIOs have many specific  responsibilities, federal law also generally requires that these CIOs report  directly to their agency heads. This requirement establishes an identifiable  line of accountability and recognizes the importance of CIOs’ being full  participants in the executive team in order to successfully carry out their  responsibilities. Nineteen of the CIOs we interviewed have a direct  reporting relationship to their agency head as required by the statute. The  other eight have various reporting relationships, often through their  agencies’ senior administrative or management executives. While reporting  to the agency heads may be a means to ensure that the CIO has sufficient  stature to “have a seat at the table,” only about a third of those who did not  report to their agency heads expressed a concern with their reporting  relationships.
Given these results, it is clear that questions arise about whether the  current statutory framework of roles and responsibilities reflects the most  effective assignment of information and technology management  responsibilities. Our work developing a set of best practices for CIOs’ roles  and responsibilities, based on leading organizations in the private sector,  may shed additional light on this issue.

		Agency CIOs Generally Responsible for Most Areas

The Congress has assigned a number of responsibilities to the CIOs of  federal agencies. In addition, we have identified other areas of information  and technology management that can contribute significantly to the  successful implementation of information systems and processes.
Figure 1 lists the 13 areas of responsibility and the number of CIOs who are  assigned responsibility for each (app. III contains additional information on  each of these areas). Five of the 13 areas of responsibility were assigned to  every agency CIO. These areas are capital planning and investment  management, enterprise architecture, information security, IT/IRM  strategic planning, and IT workforce planning. Two of these areas— enterprise architecture and capital planning—were mentioned by several  CIOs as the mechanisms they use for integrating responsibilities across  some of the other areas, because, for example they can provide a  checkpoint where the CIO has the opportunity to review proposals and  investments before they are funded. The governance processes used in  implementing enterprise architecture and capital planning can also provide  the opportunity to ascertain that other responsibilities are being executed  as required. For example, these processes can require that plans for new  systems meet security or records management standards before they are  allowed to progress to the next stage of development or funding.
The next six areas of responsibility shown on the chart—systems  acquisition, major electronic government (e-gov) initiatives, information  collection/paperwork reduction, records management, information  dissemination, and privacy—were assigned to CIOs at between 17 and 25  agencies. Although these responsibilities were formally assigned to the  CIO, it was not uncommon for CIOs to report that multiple units  contributed to carrying out the activities associated with these  responsibilities. For example,   in the management of e-gov initiatives, several CIOs said that they  managed the overall effort and share responsibility with the functional  unit;  in systems acquisition, several agencies reported that responsibility is  shared among the CIO and other officials, such as a procurement  executive or program executive. In addition, many CIOs mentioned that  they provided metrics and measures of ongoing work, while the  procurement or program executive managed the contractor  relationship;   for records management, several CIOs described execution of  responsibilities as a cooperative effort with administrative or program  employees to collect, aggregate, and store the volumes of records;   responsibility for information dissemination at a few agencies was  described as being coordinated with the public affairs office, as this unit  performs quality reviews and the CIO provides technical support; and   responsibility for privacy at a few agencies was described as being  coordinated with the general counsel, as these officials provide high  level guidance and the CIO implements it.
Finally, information disclosure/Freedom of Information Act and statistical  policy, both statutory responsibilities of the CIO, are the areas least often  assigned to the CIO. In these areas, fewer than 10 of the CIOs hold  responsibility as specified by the PRA. Disclosure is a responsibility that  has frequently been assigned to offices such as general counsel and public  affairs in the agencies we reviewed, while statistical policy is often the  responsibility of separate offices that are responsible for agency data  analysis, particularly in agencies that contain Principal Statistical  Agencies.
Even for those areas of responsibility that were not assigned to them,  several CIOs reported that they contributed to the successful execution of  agency responsibility. For example, a few mentioned that they provide  technical support for the responsible units, such as assisting with Web  services for information dissemination or maintaining electronic archives  for electronic records management. In addition, five CIOs mentioned that  they supported the unit responsible for records management by providing,  for example, specific support for the design of systems compatible with  electronic records management or by serving in an oversight or  coordination role.
Most CIOs told us they were comfortable with the existing assignment of  responsibilities, although only five CIOs at the 27 major departments and  agencies were responsible or shared responsibility for all 13 information  and technology management areas. In fact, one of the panels of former  agency IT executives suggested that not all 13 areas were equally important  to CIOs. A few of the former agency IT executives even called some of the  areas relating to information management distractions from the CIO’s  primary responsibilities. However, this is not consistent with the law, which  envisioned that having a single official responsible for the various  information and technology functions would provide integrated  management. Specifically, one purpose of the PRA is to coordinate,  integrate, and—to the extent practicable and appropriate—make federal  information resources management policies and practices uniform as a  means to improve the productivity, efficiency, and effectiveness of  government programs by, for example, reducing information collection  burdens on the public and improving service delivery to the public.  Moreover, the House Committee Report accompanying this act in 1980  described that aligning IRM activities under a single authority should  provide for greater coordination among an agency’s information activities  as well as greater visibility within the agency.
Although many agencies did not have the CIO responsible for all IRM  activities, a number of CIOs described alternative mechanisms that their  agencies used to coordinate or integrate at least some of the activities.  Examples of such integrating mechanisms included IRM plans, enterprise  architecture processes, and IT capital planning processes. We agree that  such mechanisms can provide elements of integration, but we have  repeatedly reported that agencies have not effectively implemented such  activities. For example, in January 2004, we reported that agencies IRM  plans often did not address information functions such as information  collection, records management, and privacy or their coordinated  management. Accordingly, we recommended that OMB develop and  disseminate to agencies additional guidance on developing their strategic  IRM plans.
In addition to specifying areas of responsibility for the CIOs of major  departments and agencies, the Clinger-Cohen Act calls for certain CIOs to  have IRM as their primary duty. All but a few of the agencies complied  with this requirement. The other significant duties reported by some CIOs  generally related to other administrative or management areas, such as  procurement and human capital. We and Members of Congress have  previously expressed concern about agency CIOs having responsibilities  beyond information and technology management and have questioned  whether split duties allow a CIO to deal effectively with an agency’s IT  challenges. For example, we previously recommended that one agency,  which had a CIO who was also the chief financial officer, appoint a CIO with full-time responsibilities for IRM. This agency later implemented our  recommendation, thereby taking a significant step toward addressing  critical and long-standing information and technology management  weaknesses.

		CIOs Generally Reported to Agency Head

Federal law—and our guide on CIOs of leading private sector  organizations—generally calls for CIOs to report to their agency heads,   forging relationships that ensure high visibility and support for far-reaching  information management initiatives. Nineteen of the CIOs in our review  stated that they had this type of reporting relationship. In the other eight  agencies, the CIOs stated that they reported instead to another senior  official, for example, a deputy secretary, under secretary, or assistant  secretary.
The Homeland Security Act of 2002 states that the CIO for the Department of Homeland  Security shall report to the Secretary of Homeland Security or to another official as directed  by the Secretary. As allowed by the law, the Secretary has directed the CIO to report to the  Under Secretary for Management.
Executive Council on Information Management and Technology, which is  composed of noted IT experts, told us that what is most critical is for the  CIO to report to a top level official.
The members of our panels of former agency IT executives also had  various views on whether it was important that the CIO report to the  agency head. For example, one former IT executive stated that such a  reporting relationship was extremely important, another emphasized that  organizational placement was not important if the CIO had credibility, and  others suggested that the CIO could be effective while reporting to a chief  operating officer. We have explored the application of the chief operating  officer concept to the federal government environment in a roundtable and  forum that included participants with current or recent executive or  management experience. While participants expressed a range of views  on the chief operating officer concept and its application to the federal  government, there was general agreement that there is a need to elevate  attention and integrate various key management and transformation  efforts, as well as to institutionalize accountability for addressing them.
As the Congress holds hearings on and introduces legislation related to  information and technology management, there may be an opportunity to  consider the results of this review and whether the existing statutory  framework related to CIO responsibilities and reporting to the agency head  is the most effective structure. Our work developing a set of best practices  for CIO roles and responsibilities, based on leading organizations in the  private sector, may shed additional light on this issue.

	CIOs Have Diverse Backgrounds and Generally Remained in Office about 2 Years

At the major departments and agencies included in our review, the current  CIOs had diverse backgrounds, and since the enactment of the Clinger- Cohen Act, the median tenure of permanent CIOs whose time in office had  been completed was about 2 years. Both of these factors can significantly  influence whether a CIO is likely to be successful. First, the background of  the current CIOs varied in that they had previously worked in the  government, the private sector, and academia, and they had a mix of  technical and management experience. Because a CIO should be selected  based on the specific needs of the agency and the type of role that he or she  is expected to play, it was not unexpected to see such diverse backgrounds.  Second, the median time in position for agencies’ permanent CIOs was 23  months in office. When asked how long a CIO needed to stay in office to be  effective, the most common response of current CIOs and former agency IT  executives was 3 to 5 years. This gap is consistent with the views of many  agency CIOs, who believed that the turnover rate was high and that the  political environment, the pay differentials between the public and private  sectors, and the challenges that CIOs face contributed to this rate. Various  mechanisms, such as human capital flexibilities, are available for agencies  to use to help reduce CIO turnover or mitigate its affect.

		Current CIOs Have Varied Work and Educational Backgrounds

Although the qualifications of a CIO can help determine whether he or she  is likely to be successful, there is no general agreement on the optimal  background that a prospective agency CIO should have. The conference  report accompanying the Clinger-Cohen Act, which established the agency  CIO position, requires them to possess knowledge of—and practical  experience in—the information and IT management practices of business  or government. While people like current CIOs and former agency IT  executives also echoed the need for the CIO to have IT experience, other  types of background, such as business knowledge, and an understanding of  how IT can be used to transform agencies and improve mission  performance were also seen as critical.
The personal attributes of a CIO, such as leadership, communication, and  political skills can also be key factors in the selection and success of a CIO.  For example, members of our Executive Council on Information  Management and Technology, which is composed of noted IT experts, told  us that a CIO needs personal attributes like leadership ability to succeed in  aligning the business and IT sides of the organization. In particular, he or  she must be able to work as a partner with other business or program  executives and build credibility with them, in order to be accepted as a full  participant in the development of new systems and processes and to  achieve successful outcomes with IT investments. According to our CIO  guide, the degree of importance that senior executives place on the various  attributes that are considered in selecting a CIO depends on the  information leadership model and the needs of the enterprise.
This lack of a standard set of qualifications for CIOs is reflected in the  varied work and educational backgrounds of current agency CIOs. For  example, 24 of the CIOs had previously worked for the federal government,  16 had worked in private industry, 8 had worked in state and local  government, 2 had been in academia. Seventeen CIOs had worked in some  combination of two or more of these sectors. Further, virtually all of them  had work experience and/or educational backgrounds in IT or IT-related  fields. For example, 12 current agency CIOs had previously served in a CIO  or deputy CIO capacity. Those who did not have an IT or IT-related  professional or educational background had significant non-IRM  responsibilities, and their backgrounds were more specific to their other  roles (e.g., human capital management). Moreover, most of the CIOs had  business knowledge related to their agencies because they had previously  worked at the agency or had worked in an area related to the agency’s  mission. As the diversity of the current CIOs demonstrates, there is no  single template for a CIO’s background; this illustrates that an agency head  should select someone based on the specific needs of the agency and the  type of role that he or she is expected to play.

		Median Tenure of Agency CIOs Was about 2 Years

Another element that influences the likely success of an agency CIO is the  length of time the individual has to implement change. For example, our  prior work has noted that the experiences of successful major change  management initiatives in large private and public sector organizations  suggest that it can often take at least 5 to 7 years until such initiatives are  fully implemented and the related cultures are transformed in a sustainable  manner. The need for major changes in federal information and  technology management is demonstrated by our high-risk and performance  and accountability series reports, which show that there are long-term  information and technology management problems and challenges facing  federal agencies that will take years of sustained attention and continuity  to resolve.
When asked how long a CIO needed to stay in office to be effective, current  CIOs and former agency IT executives most commonly responded 3 to 5  years. In particular, some cited the budget cycle as a reason why a CIO  needed to be in place for a while in order to allow sufficient time for the  CIO’s vision and priorities to be reflected in the agency’s budget requests  and subsequent appropriations.
Nevertheless, since February 10, 1996 (the date the Clinger-Cohen Act was  enacted), the median tenure of agencies’ permanent CIOs who had  completed their time in office was about 23 months (see app. IV for a chart  that illustrates the tenure of each permanent and acting CIO and a table  that presents further statistical analysis of the tenure data). Moreover,  between February 10, 1996, and March 1, 2004, only about 35 percent of the  permanent CIOs who had completed their time in office reportedly stayed  in office for a minimum of 3 years. This is consistent with the views of  many agency CIOs, who believed that the turnover rate was high. A high  turnover rate is a problem, according to some current CIOs, because it can  negatively impact their effectiveness. For example, CIOs may not have time  to put their agenda in place or form close working relationships with  agency leadership. Echoing this view, one former agency IT executive  stated that with too much turnover nothing really substantial is  accomplished by a CIO.
Among the reasons cited for a high turnover rate were the challenges that  CIOs face, the political environment, and the pay differentials between the  public and private sectors. For example, among the challenges cited by  current CIOs were being perceived as an adversary by others in the agency,  the complexity of the issues, and the high-stress nature and long hours  typical of the position. Another factor affecting the turnover rate is the  number of CIOs who were political appointees; they stayed about 13  months less than those in career civil service positions. Specifically, the  median time in position for career CIOs who had completed their time in  office was about 32 months, while the median for political appointees was  about 19 months. Nevertheless, there was a lack of consensus among the  current CIOs and former agency IT executives about whether CIOs should  be political appointees or not. For example, some believed that political  CIOs could be more effective because they might have more access to, and  influence with, the agency head. Others believed that CIOs in career  positions could be more effective because, for example, they would be  more likely to understand the agency, including its culture and work  environment.
A number of mechanisms could be used to ensure continuity in the face of  frequent CIO changes in agencies. For example, we have previously  reported that results-oriented performance agreements can help to  maintain a consistent focus on a set of broad programmatic priorities  during changes in leadership. This can help to reduce significant  discontinuities in objectives as new CIOs step in. One mechanism that  came to our attention through our interviews is the establishment of a  deputy CIO position. A deputy CIO can help to ensure continued attention  to ongoing objectives when there is a hiatus between one CIO and the next.  A deputy CIO can also increase the effectiveness of the CIO organization by  providing skills and work experiences that are complementary to those of  the CIO. Moreover, the appointment of deputy CIOs was anticipated by the  Congress when the Clinger-Cohen Act was passed. The conference report  accompanying the act states “the conferees also intend that deputy chief  information officers be appointed by agency heads that have additional  experience .” At the time of our review, 24  departments and agencies had deputy CIO positions, of which 22 were  filled. The establishment of this position at almost all of the agencies is  important because successful  information and technology management  rests on the skills and performance of the entire CIO organization within  the department and agency—not just the CIO as an individual.
In addition to taking action to help ensure continuity, agencies may also be  able to use human capital flexibilities—which represent the policies and  practices that an agency has the authority to implement in managing its  workforce—to help retain its CIOs. For example, our model on strategic  human capital management notes that recruiting bonuses, retention  allowances, and skill-based pay can attract and retain critical skills needed  for mission accomplishment. Similarly, two members of our panels of  former agency IT executives stated that the government should examine its  rewards systems and learn from the private sector’s incentive programs.  Other panelists asserted that additional money is not key to attracting and  retaining CIOs; instead they cited the importance of nonmonetary  incentives, such as offering an attractive package of authorities and  responsibilities. We have previously identified six key practices for the  effective use of human capital flexibilities, including planning strategically  and making targeted investments and educating managers and employees  on the availability and use of flexibilities. In addition, we have reported  that although the Office of Personnel Management has taken several  actions to assist agencies in the identification and use of human capital  flexibilities, additional actions by this agency could further facilitate the  use of flexibilities.

	Major Challenges Facing Agency CIOs

Current CIOs reported that they faced major challenges in fulfilling their  duties (see fig. 2). In particular, two challenges were cited by over 80  percent of the CIOs: implementing effective IT management and obtaining  sufficient and relevant resources. This indicates that CIOs view IT  governance processes, funding, and human capital as critical to their  success. Other common challenges cited were communicating and  collaborating internally and externally and managing change. Effectively  tackling these reported challenges can also improve the likelihood of CIOs’  success. To aid them in addressing the multitude of challenges that they  face, we have issued guidance that address several of the problems they  cited.

		Implementing Effective IT Management

Leading organizations execute their IT management responsibilities  reliably and efficiently. A little over 80 percent of the CIOs reported that  they faced one or more challenges related to implementing effective IT  management practices at their agencies. This is not surprising given that, as  we have previously reported, the government has not always successfully  carried out its responsibilities in the IT management areas that were most frequently cited as challenges by the CIOs; information security, enterprise  architecture, investment management, and e-gov.
Fifteen agency CIOs cited managing and improving information security  as a challenge. For example, one agency CIO cited a challenge of  increasing the security maturity of his agency while dealing with  increased security risks and threats; another discussed institutionalizing  information security policies in the management, planning, and  operation of over 200 systems. We have previously issued guidance  addressing security best practices to help agencies with their  information security challenges.
Fifteen CIOs discussed challenges associated with IT investment  management, including strengthening an agency’s process to help  ensure that investments are in line with its mission, business needs, and  enterprise architecture and implementing appropriate IT performance  measures. For example, one CIO reported a challenge in developing a  capital planning process that will ensure that the agency’s IT  investments are selected, resourced, and acquired to optimize mission  accomplishment. This individual further elaborated that the agency’s  capital planning process was unwieldy and, therefore, not a good fit in  an IT environment that requires agility to deal with a rapid rate of  change. Another CIO reported problems with performance  measurement—such as a lack of baseline data—and planned to  introduce a balanced scorecard approach and a portfolio management  tool to address this challenge. We have previously issued guidance  related to IT investment management including, most recently, a new version of our framework, which offers organizations a road map for  improving their IT investment management processes in a systematic  and organized manner.
Eleven agency CIOs emphasized the building and enforcement of an  enterprise architecture as challenging. For example, one CIO noted that  keeping the agency’s enterprise architecture up-to-date was a challenge  in light of evolving federal enterprise architecture guidelines. In April  2003, we issued a framework that provides agencies with a common  benchmarking tool for planning and measuring their efforts to improve  their enterprise architecture management.
Seven CIOs mentioned that they faced challenges related to  implementing e-government; two of them citing addressing the e- government element of the President’s Management Agenda as a  challenge. Other challenges associated with e-government included (1)  meeting the requirements of the E-Government Act of 2002 (P.L. 107- 347), (2) needing more comprehensive modernization and/or migration  plans that incorporate governmentwide solutions, and (3) balancing and  integrating rapidly evolving e-government initiatives with the need to  provide responsive ongoing operational support.
In addition to managing IT, agency CIOs also reported challenges  associated with specific technological solutions. In particular, eight CIOs  reported dealing with integration and consolidation issues as a challenge.  Other specific technological challenges included ensuring adequate  bandwidth and network connectivity.

		Obtaining Sufficient and Relevant Resources

One key element in ensuring an agency’s information and technology  success is having adequate resources available. Virtually all agency CIOs  cited resources, both in dollars and staff, as major challenges. The funding  issues cited generally concerned the development and implementation of  agency IT budgets and whether certain IT projects, programs, or operations  were being adequately funded. We have previously reported that the way  agency initiatives are originated can create funding challenges that are not  found in the private sector. For example, certain information systems may  be mandated or legislated, so the agency does not have the flexibility to  decide whether or not to pursue them. Additionally, there is a great deal of  uncertainty over the funding levels that may be available from year to year.  The multitude of players in the budget process can also lead to unexpected  changes in funding. The CIOs cited similar challenges. They observed some  specific budgetary or funding challenges such as (1) technology moving  faster than the budget process, (2) systems requirements not always  accompanied by funding, (3) ensuring adequate and stable funding to  support Office of CIO operations, and (4) difficulty prioritizing IT initiatives  within the budget to ensure that the agency meets Presidential and  Secretarial priorities and mission.
The government also faces long-standing and widely recognized challenges  in maintaining a high-quality IT workforce. In 1994 and again in 2001, we  reported the importance that leading organizations placed on making sure  they had the right skill mix in their IT workforce. About 70 percent of the  agency CIOs reported on a number of substantial IT human capital  challenges, including, in some cases, the need for additional staff.  Examples of specific comments follow.
Recruiting. Seven CIOs named recruiting as a challenge. For example,  one CIO stated that the hiring process takes too long and that good  candidates are no longer available by the time the hiring process is  completed. Another CIO noted that turnover in technical positions is  high and that that government cannot fill openings as fast as they occur.
Training and development. Seven CIOs listed training and development  as a challenge. One CIO noted that training funds were inadequate. In  addition, several CIOs pointed to project management as a particular  area in need of enhancement.
Retention. Four CIOs listed retention of high quality skilled staff as a  challenge. One CIO commented that, as staff become more skilled and  obtain certifications, they become more difficult to retain and that more  flexibility in retaining staff was needed.
Succession planning. Three CIOs cited succession planning as a  challenge; succession planning can help an organization identify,  develop, and select human capital to ensure that successors are the right  people, with the right skills, available at the right time for leadership and  other key positions.
We have previously reported that many of these same issues exist for the  government as a whole, not just for information and technology  management. As a result, in January 2001 and again in January 2003, we  designated strategic human capital management as a governmentwide  high-risk area. Moreover, in June 2004, we reported that within the  government and the private sector it has been widely recognized that the  federal government’s hiring process is lengthy and cumbersome and  hampers agencies’ ability to hire high-quality people. We have issued  several reports that discuss these issues in more depth and provide  possible solutions and recommendations.

		Communicating and Collaborating Internally and Externally

Our prior work has shown the importance of communication and  collaboration, both within an agency and with its external partners. For  example, one of the critical success factors we identified in our CIO guide  focuses on the CIO’s ability to establish his or her organization as a central  player in the enterprise. Specifically, effective CIOs—and their supporting  organizations—seek to bridge the gap between technology and business by  networking informally, forming alliances, and building friendships that help  ensure support for information and technology management. In addition,  earlier this year we reported that to be a high-performing organization, a  federal agency must effectively manage and influence relationships with  organizations outside of its direct control.
Ten agency CIOs reported that communication and collaboration were  challenges. For example, one CIO stated that it is a challenge for him to  deal with the sheer diversity and volume of interactions within and outside  the agency and with the need to align these organizations’ agendas with his  agency’s objectives. Examples of internal communication and  collaboration challenges included (1) cultivating, nurturing, and  maintaining partnerships and alliances while producing results in the best  interest of the enterprise and (2) establishing supporting governance  structures that ensure two-way communication with the agency head and  effective communication with the business part of the organization and  component entities. Other CIOs cited activities associated with  communicating and collaborating with outside entities challenging,  including sharing information with partners and influencing the Congress  and OMB. Although communication and collaboration can be problematic,  our work on the Year 2000 computing challenge demonstrated their value.  Both effective communication and partnering were cited by agencies and  others as lessons learned that contributed to the government’s success in  this critical effort. Specifically, for the Year 2000 effort, government actions  went beyond the boundaries of individual programs or agencies and  involved governmentwide oversight; interagency cooperation; and  cooperation among federal, state, and local governments; private sector  entities; and foreign countries.

		Managing Change

Top leadership involvement and clear lines of accountability for making  management improvements are critical to overcoming an organization’s  natural resistance to change, marshalling the resources needed to improve  management, and building and maintaining organizationwide commitment  to new ways of doing business. Some CIOs reported challenges associated  with implementing changes—those originating both from outside forces  and at their own initiative. For example, one CIO found it a challenge to  maintain compliance with changing regulations and ever-increasing  executive direction and data calls. Another CIO cited dealing with  resistance to the use of a rigorous IT methodology as a challenge.
Implementing major IT changes can involve not only technical risks, but  also nontechnical risks, such as those associated with people and the  organization’s culture. Six CIOs cited dealing with the government’s culture  and bureaucracy as challenges to implementing change. For example, one  CIO reported that there was institutional resistance to departmentwide  changes. Another noted that one of his challenges was breaking down long- standing stovepipes that make no sense in a global information  environment. Former agency IT executives also cited the need for cultural  changes as a major challenge facing CIOs. Accordingly, in order to  effectively implement change, it is important that CIOs build  understanding, commitment, and support among those who will be  affected by the change.
In 2002, we convened a forum to identify useful practices and lessons  learned from major private and public sector organizational mergers,  acquisitions, and transformations that agencies could implement to  successfully transform their cultures. Examples of the nine key practices  identified are (1) ensuring that top leadership drives the transformation,  (2) setting implementation goals and a time line to build momentum and  show progress, and (3) using the performance management system to  define responsibility and ensuring accountability for change.

	Conclusions

Agency CIOs generally reported that they had most of the responsibilities  and reporting relationships required by law or critical to effective  information and technology management, but there were notable  exceptions. In particular, contrary to requirements in the law, some agency  CIOs reported that they were not responsible for certain areas, such as  records management, and that they did not report to their agency heads.  However, views were mixed as to whether CIOs could be effective leaders  without having responsibility for each individual area.
The success of the CIO position also hinges, at least in part, on whether the  individuals placed in this role have the background and attributes  necessary to assume an agency’s IT leadership mantle and whether they  spend sufficient time in office to implement changes. Current agency CIOs  have had a wide variety of prior experiences; but they generally have work  and/or educational backgrounds in IT or IT-related fields, as well as  business knowledge related to their agencies. However, most CIOs did not  stay in office for 3 to 5 years, which was the most common response when  we asked current CIOs and former agency IT executives how long a CIO  needed to be in office to be effective. Agencies’ use of various mechanisms,  such as human capital flexibilities, could help reduce the turnover rate or  mitigate its effect. Reducing turnover among CIOs is important because the  length of time CIOs are in office can affect their ability to successfully  address the major challenges they face. Some of these challenges—such as  how IT projects are originated—may not be wholly within their control.  Other challenges—such as improved IT management—are more likely to  be overcome if a CIO has sufficient time to more effectively address these  issues.

	Matter for Congressional Consideration

As it holds hearings on and introduces legislation related to information  and technology management, we suggest that the Congress consider the  results of this review and whether the existing statutory requirements  related to CIO responsibilities and reporting to the agency heads reflect the  most effective assignment of information and technology management  responsibilities and reporting relationships.

	Agency Comments and Our Evaluation

We received written or oral responses on a draft of this report from OMB  and from all 27 of the agencies that were included in our review. In  particular, OMB and three agencies made specific comments on the report.  These comments and our analysis are summarized below:  Oral comments were provided by representatives of OMB’s Office of  Information and Regulatory Affairs, Office of Electronic Government  and Information Technology, and Office of General Counsel.  Representatives of these offices noted that, although this report focused  on the extent to which CIOs reported that the areas of responsibility  assigned to them are consistent with 13 areas that GAO identified as  critical to effective information and technology management, they were  unclear on the correlation between or conclusions drawn about who in  the agency is responsible and whether the agency achieves intended  outcomes or results. The objective of this review was to determine  which responsibilities were assigned to current agency CIOs. We did not  attempt to draw conclusions regarding the relationship between the  assignment of specific responsibilities and an agency’s success in  achieving desired outcomes in those areas. The OMB representatives  also noted that only 10 of the 13 areas surveyed by GAO are mandated  by statute, and they questioned the need to include 3 nonstatutorily- mandated areas of CIO responsibility in this report. We continue to  believe that the 3 additional responsibilities included in this report— systems acquisition, development, and integration; major e-government  initiatives; and enterprise architecture—can contribute significantly to  the successful implementation of information systems and processes.  Furthermore, these responsibilities are assigned to agencies by statute  (though not to the CIO explicitly), the President’s Management Agenda,  and OMB’s own guidance. The importance of these three areas to CIOs  was borne out by the fact that over 90 percent of the CIOs have been  assigned responsibility for them. Finally, the representatives had no  opinion about whether these areas or the agency official designated to  be responsible for them are “critical” to effective information and  technology management, and they drew no conclusions about the  adequacy or effectiveness of the current statutory framework of CIO  responsibilities.
The Department of Defense’s Deputy Assistant Secretary of Defense  (Deputy CIO) agreed with the findings of the report but did not concur  with our suggestion that the Congress consider the results of our review  when it holds hearings on and introduces legislation related to  information and technology management. In particular, Defense  recommended that either we make no suggestion to the Congress or  that we suggest that the Congress consider ways to strengthen the CIOs’  authority and to focus on specific responsibilities for congressional  review. We agree that strengthening the authority of CIOs can be crucial  to their success and to the effectiveness of information and technology  management in their agencies. Nevertheless, with respect to reporting  to the agency head, the participants in our review offered a number of  alternative arrangements. These alternatives included reporting to a  deputy secretary or to a chief operating officer or equally high-level  official, or maintaining a dual reporting relationship that includes the  agency head. Such reporting relationships may provide the authority  and accountability necessary for CIOs to be effective in their  organizations. Accordingly, we continue to believe that such alternatives  deserve consideration if the Congress holds hearings or introduces  legislation related to CIOs’ reporting relationships. With respect to being  more specific in our suggestions for changes to CIO responsibilities, we  do not want to suggest that the Congress constrain the scope of its  deliberations should it choose to take another look at the  responsibilities of the CIO. The Department of Defense also provided a  technical comment that we addressed, as appropriate. Defense’s written  comments—along with our responses—are reproduced in appendix VI.
The Department of the Interior’s Assistant Secretary for Policy,  Management and Budget provided comments suggesting that the  Congress consider the impact of continuing changes on the ability of  agencies to effect those changes. While we recognize that agencies  require time to implement major changes, we also note that most of the  statutory requirements considered in our report have been law since  1996. The Assistant Secretary also recommended that the CIO continue  to be required to report to the agency head, which is the reporting  relationship at Interior. Interior’s CIO reporting relationship is  consistent with the law and potentially provides strong support for the  CIO in executing his or her responsibilities. However, as we previously  noted, the participants in our review offered a number of alternative  reporting arrangements that could provide the CIO with the necessary  support. We believe that these alternatives deserve consideration.
Interior’s written comments, along with our responses, are reproduced  in appendix VII.
The director of the Office of Personnel Management provided written  comments in which she included several examples of actions the agency  has taken to encourage the use of human capital management  flexibilities to recruit and retain a high quality workforce. It was outside  the scope of this report to review the Office of Personnel Management’s  actions to encourage the use of human capital flexibilities. The Office of  Personnel Management’s written comments, and our response, are  reproduced in appendix VIII.
With respect to the other agencies in our review, most generally agreed  with our findings or declined to comment specifically. The agencies’  responses are as follows:  The Department of Agriculture’s CIO thanked GAO for the opportunity  to review the report but provided no further comments. The  department’s written comments are reproduced in appendix V.
The Department of Commerce’s GAO Liaison e-mailed a response in  which she thanked GAO for the opportunity to review the report but  provided no further comments.
A management and program analyst from the Office of the Secretary at  the Department of Education e-mailed a response in which the  department provided no comments.
A program analyst from the Office of the CIO at the Department of  Energy e-mailed a response in which the department provided no  comments.
The Environmental Protection Agency’s GAO Liaison Officer e-mailed a  response in which the agency offered no comments.
A management analyst at the General Services Administration e-mailed  a response in which the agency provided no comments.
The Department of Health and Human Services’ E-Gov Program  Coordinator and CIO provided an e-mail response in which the  department provided no comments.
The Department of Homeland Security’s GAO Liaison provided an e-mail  response in which the department offered no comments.
The director of Department of Housing and Urban Development’s Office  of Management and Planning, Office of Administration, e-mailed a  response in which the department offered no comments.
The Department of Justice’s Justice Management Division Audit Liaison  at the Department of Justice provided an e-mail response in which she  thanked GAO for the opportunity to review the report but provided no  further comments.
A senior accountant in the Office of the Chief Financial Officer at the  Department of Labor e-mailed a response in which the department  generally agreed with GAO’s findings and conclusions. In particular,  they concurred on the challenges a CIO faces and on other general  conclusions.
The National Aeronautics and Space Administration’s GAO/OIG Audit  Liaison Team Leader e-mailed a response in which the agency offered no  comments.
The CIO at the National Science Foundation provided e-mail comments  in which he described the report as very informative and well organized  and presented. He commented that it is certain to be of use as the  foundation considers the role of the CIO in the future. He did not have  any further comments or suggestions.
The Special Assistant to the CIO at the Nuclear Regulatory Commission  provided an e-mail response in which he thanked GAO for the  opportunity to review the report but provided no further comments.
The Assistant Administrator for Congressional and Legislative Affairs at  the Small Business Administration provided an e-mail response in which  he thanked GAO for the opportunity to review the report but provided  no further comments.
The audit liaison at the Social Security Administration provided an e- mail response in which he thanked GAO for the opportunity to review  the report but provided no further comments.
A program analyst at the Department of State provided e-mail comments  in which she thanked GAO for the opportunity to comment on the report  and described it as a useful tool for supporting the advancement of  information technology throughout the federal government. She also  provided technical comments that we incorporated, as appropriate.
The Department of Transportation’s Director of Audit Relations e- mailed that the department had no comments.
The Department of the Treasury’s CIO provided written comments in  which he agreed with the report’s identification of the major challenges  a CIO faces. Treasury’s written comments are reproduced in  appendix IX.
The U.S. Agency for International Development’s Assistant  Administrator, Bureau for Management, provided written comments in  which he concurred with the content of the report. The U.S. Agency for  International Development’s written comments are reproduced in  appendix X.
The Department of Veterans Affairs’ Acting Director of the  Congressional Reports and Correspondence Service in the Office of  Congressional and Legislative Affairs provided an e-mail response in  which he agreed with the information presented in our report.
We are sending copies of this report to the secretaries of the Departments  of Agriculture, the Air Force, the Army, Commerce, Defense, Education,  Energy, Health and Human Services, Homeland Security, Housing and  Urban Development, the Interior, Justice, Labor, the Navy, State,  Transportation, the Treasury, and Veterans Affairs; the administrators of  the Environmental Protection Agency, General Services Administration,  National Aeronautics and Space Administration, Small Business  Administration, and U.S. Agency for International Development; the  commissioners of the Nuclear Regulatory Commission and the Social  Security Administration; and the directors of the National Science  Foundation, Office of Management and Budget, and Office of Personnel  Management. We will also make copies available to others upon request. In  addition, this report will be available at no charge on the GAO Web site at  http://www.gao.gov.
If you have any questions on matters discussed in this report, please  contact me at (202) 512-9286 or Lester Diamond, Assistant Director, at  (202) 512-7957. We can also be reached by e-mail at pownerd@gao.gov and  diamondl@gao.gov, respectively. Other key contributors to this report are  listed in appendix XI.

Chief Information Officers (CIO) Interviewed

Former Agency Senior Information Technology (IT) Executive Panels

In March 2004, we held two panels of former agency senior IT  executives, during which we discussed CIOs’ roles and  responsibilities, reporting relationships, and challenges. Table 1  provides the former and current titles of these officials.

Summary of CIOs’ Information Management and Technology Responsibilities at Major Departments and Agencies

Capital Planning and Investment Management—Federal laws and guidance direct agencies to develop and implement processes for IT  capital planning and investment management.  44 U.S.C. 3506(h) and 40 U.S.C. 11312 & 11313.
Although all the CIOs had primary responsibility for this area, several said that other organizational units supported the execution of this  responsibility, often through diverse membership on an IT investment board, which virtually all agencies had in place. At a majority of  agencies, the CIO chaired this IT investment board. Other mechanisms CIOs used to ensure that their responsibilities were being  executed included making sure appropriate policies and guidance were in place, conducting periodic investment reviews, and building  strong relationships with other officials.
Working within the constraints of the federal budget cycle, including responding to evolving budget exhibit requirements, was perceived  as a challenge by almost half of the CIOs, as was working with the business side of the agency. Capturing sufficient attention from top  management to build an effective process was mentioned as a challenge by several CIOs. Another challenge was how to exert  influence over IT investments within agency components. Prioritizing investments and cutting projects due to budget constraints was  also mentioned by several CIOs.
Enterprise Architecture (EA)—Federal laws and guidance direct agencies to develop and maintain enterprise architectures as blueprints  to guide IT modernization.
The CIOs used a variety of mechanisms to address their EA responsibilities, such as participating on investment review boards to  ensure compliance with EA requirements and chairing or participating in committees that review and approve EA development  activities. Several CIOs also said that they promote EA awareness and ensure that the EA include key business processes and  requirements. Finally, some CIOs commented that understanding of and support for the agency EA are improving.
CIOs said they faced challenges with the activities related to the development and implementation of the EA.  These challenges  included documenting the “as is” architecture, including interdependencies and interoperability, compliance with the agency EA and the  federal enterprise architecture, and implementation and transition issues.  Of the CIOs who reported challenges pertaining to EA  activities, among other things, they identified obtaining staff buy-in and building relationships with business components and field offices  as another key challenges.
Of the CIOs who responded to a question about changes they would recommend, 13 commented that no changes were needed to their  role, and some CIOs described EA legislation and guidance as being adequate.  However, seven identified the need for changes in  other areas, including increased support from management and staff, discipline, oversight, and improvements in managers’ and staff’s  knowledge and skills. Two reported that CIOs needed to play a greater role in EA activities.
Information Security—The agency CIO is responsible for protecting information and systems.  44 U.S.C. 3506(g) and 3544(a)(3).
CIOs described several mechanisms for ensuring that their information security responsibilities were being carried out, including  periodic meetings to review agency security performance, Federal Information Security Management Act reporting, vulnerability and  intrusion detection testing, and risk mitigation strategies. All of the agencies had senior information security positions to take direct  responsibility for this area. Many CIOs mentioned that they followed Federal Information Security Management Act guidance and were  satisfied with it.
Challenges in this area included institutionalizing strong security practices throughout the agency and reducing the number of networks  and systems to be secured. In addition, five CIOs mentioned that it was difficult to find qualified staff for the security function.
Many CIOs expressed concern with the criteria used to score information security performance at their agencies. Seven CIOs  mentioned the need for greater clarity in the definition of information security success or progress, and five CIOs suggested that it would  be helpful if the various oversight bodies could develop a consistent set of criteria. Finally, two CIOs suggested that quicker turnaround  between measuring and reporting performance would present a more accurate picture of the actual security condition.
IT/IRM Strategic Planning—The agency CIO is responsible for strategic planning for all information and technology management  functions—thus, the term information resources management (IRM) strategic planning. 44 U.S.C. 3506(b)(2).
In describing how they ensure that this responsibility is being carried out, many said they made sure that appropriate policies,  procedures, or processes were in place.  Seven CIOs mentioned using the investment management process to ensure that strategic  priorities were enforced.
Nearly half of the CIOs mentioned that coordination across various stakeholders was a challenge in this area. Several CIOs also cited   Several CIOs suggested any changes in this area, although three mentioned that additional guidance would be beneficial.
IT/IRM Workforce Planning— CIOs have responsibilities for helping the agency meet its IT/IRM workforce or human capital needs [44  U.S.C. 3506(b) and 40 U.S.C. 11315(c)]  Responsibility for this area is often shared.  Most CIOs worked with other organizational units to identify agency workforce needs and  define gaps in available staff.  The process of addressing these gaps – through hiring, training, or contracting – was carried out by most  CIOs in collaboration with the human resources or procurement units of the agency.
Most CIOs identified personnel management as a key challenge in this area, including the ability to attract staff with specific skills  required, ensure personnel retention, and keep adequate numbers of personnel in the IT leadership pipeline.   Additionally, several  CIOs described hiring processes as cumbersome and a factor that tends to hinder workforce planning activities.
Major electronic government (e-gov) initiatives—Various laws and guidance have directed agencies to undertake a variety of e-gov  initiatives relating to using IT to improve government services to the public, as well as operations within the government.
At agencies where CIOs have been given responsibility for major e-gov initiatives, CIOs have adopted a number of mechanisms to  ensure that their responsibilities were being carried out adequately. Several agencies have established an e-gov program management  office and/or have assigned project managers. Several CIOs reported that they use a scorecard, or other grading system, to identify  strengths and weaknesses in their e-gov initiatives. Even when the CIOs have been assigned primary responsibility, they sometimes  share responsibility with the functional unit.
A few agencies have assigned responsibility for major e-gov initiatives to a senior-level political appointee to raise the visibility of the   Challenges in this area included managing projects of the scale of the major e-gov initiatives.
Systems Acquisition, Development, and Integration—GAO found that a critical element of successful IT management is effective control  of systems acquisition, development, and integration.
Several CIOs who had responsibility for this area shared that responsibility with other officials, including the senior acquisition official  and system owners. Most CIOs reported that they utilized various control processes, such as system review boards and investment  management boards, to provide oversight of systems acquisition and development activities. The enterprise architecture was also  mentioned as a mechanism to guide these activities and ensure interoperability of systems.
The two CIOs who did not have responsibility for this area reported that they contributed to the successful execution of responsibilities  by ensuring that systems comply with the EA or other standards. Where the CIO did not have primary responsibility, the senior  acquisition or procurement official usually had that responsibility.
Several CIOs mentioned that coordinating activities related to systems acquisition was a challenge. Monitoring activities to ensure  adherence to standards was also mentioned as a challenge. A few CIOs also reported that attracting and retaining individuals with  expertise in acquisition and development was difficult.
Information Collection/Paperwork Reduction—The agency CIO is responsible for overseeing a process to review agency information  collection proposals in order to maximize the utility and minimize the public "paperwork" burdens associated with the agency's collection  of information. 44 U.S.C. 3506(c).
Most CIOs said that they focused on statutory and Office of Management and Budget (OMB) requirements in meeting their  responsibilities in this area, and several CIOs noted that they developed reports for OMB in this area. Several CIOs specifically  mentioned the use of internal systems and databases to produce automated reports. A few CIOs mentioned using agency Web sites as  a mechanism to support information collection and paperwork reduction, for example, by allowing for public comment on collections.  Several CIOs described this function as largely administrative and not a priority.
In most agencies where the CIO did not have this responsibility, administrative units carried out these activities.
A general lack of understanding of the area and its terminology was mentioned as a challenge by a few CIOs. CIOs at a few agencies  also mentioned that coordinating and implementing their responsibilities was difficult when they dealt with large and complex  collections.
Records Management—The agency CIO is responsible for ensuring that the agency implements and enforces records management  policies and procedures.  44 U.S.C. 3506(f).
Most CIOs with responsibility for records management felt that they were the most appropriate official to have that responsibility.
Several also stated that their involvement in the area has been made more important since agencies began maintaining records  electronically.  Most of the CIOs stated that they have developed policies and procedures to make sure records management activities  are carried out appropriately, and a few mentioned they also use OMB and NARA reporting to oversee activities in the area.
In agencies where the CIO was not responsible for records management, various other officials held responsibility, including senior  administrative officials and General Counsel.
A few CIOs mentioned that NARA guidance was continuing to evolve, particularly in the area of electronic records.  A few CIOs also  described the need for agencies to become more aware of the value of records management and begin to use it to manage the  agency’s records as an asset.
Information Dissemination—The agency CIO is responsible for ensuring that the agency's information dissemination activities meet  policy goals, such as timely and equitable public access to information. 44 U.S.C. 3506(d).
Several CIOs reported that they participate in internal review activities to determine compliance with requirements. Five CIOs develop  policies, procedures, and guidance for information dissemination activities. Several CIOs also reported that they shared information  dissemination responsibilities with other agency staff to fulfill the department’s information dissemination responsibilities.
In those agencies in which the CIO was not responsible for this area, responsibility was most often held by the Office of Public Affairs.
One CIO said that transitioning from traditional information dissemination methods to digital information delivery was presenting  challenges, including developing appropriate access controls and updating policies. A few CIOs also identified challenges in balancing  security and/or privacy with access to information. Another challenge was ensuring consistency in information dissemination activities  across the agency.
Privacy—The agency CIO is responsible for compliance with the Privacy Act and related laws.  44 U.S.C. 3506(g).
Of the CIOs holding this responsibility, their responsibilities included activities to ensure compliance with privacy laws, such as  developing privacy policies, conducting privacy impact assessments, and monitoring their agency’s Web sites. Two CIOs said that they  have centralized persons or units reporting directly to them that perform all information privacy responsibilities. In order to increase staff  awareness of privacy requirements, a few CIOs conducted training programs to address privacy issues.
In the agencies in which the CIO did not have responsibility for privacy, the responsibility was most often held by the Office of General  Counsel and various FOIA and Privacy Offices. Only one CIO expressed some concern with this assignment of responsibility.
A few CIOs reported challenges in distinguishing privacy concerns from security concerns and in balancing privacy with requests for  information. This ambiguity sometimes made it difficult to understand if information should be released, or not.
Information Disclosure/Freedom of Information Act (FOIA)—The agency CIO is responsible for information access requirements, such as  those of the FOIA and related laws. 44 U.S.C. 3506(g).
Most CIOs with this responsibility reported that it was executed in concert with other units. Departmental and component-level FOIA  offices were most often cited as partners in this area.
Where the CIO did not have responsibility for this area, responsibility was assigned to units such as department- and component-level  FOIA offices, offices of public affairs, and offices of general counsel.
Several CIOs reported that the interplay among FOIA, privacy, records management, and security sometimes created challenges, such  as whether to release specific information and under what conditions. Other CIOs stated that it is difficult to anticipate the volume and  nature of requests and to plan accordingly. Coordination of activities with and ensuring adherence to standards by component-level  organizations was also cited as a challenge by a few CIOs.
Statistical Policy and Coordination—The agency CIO is responsible for the agency's statistical policy and coordination functions. 44  U.S.C. 3506(e).
CIOs used various mechanisms to ensure that their responsibilities were being carried out, including guidance, tools, assessments and  performance reviews, and information quality reports to OMB. Only 3 agencies with 1 of the 15 Principal Statistical Agencies had  assigned responsibility to the CIO.
Over half of the CIOs who did not have responsibility for this area reported that this function was appropriately assigned to other units.
No CIOs expressed concern that they should have responsibility if they did not. Nine of the agencies where the CIO did not have  responsibility for this function were home to 1 of the 15 Principal Statistical Agencies.
Agencies provided us with the start and end dates of the tenure of each of  their CIOs since the passage of the Clinger-Cohen Act in February 1996.  These data are represented in figure 1.
Table 1 contains statistical analysis of the data presented in figure 1.  Computations have been provided both including and excluding the  current CIOs. In cases where the current CIOs are included, the end of their  tenure was established as of March 1, 2004, the ending date of data  collection for this report.

Comments from the Department of Agriculture

Comments from the Department of Defense (including the Departments of the Air Force, Army, and Navy)

The following are GAO’s comments on the Department of Defense’s letter  dated July 1, 2004.

	GAO Comments

1. We agree with the Department of Defense that strengthening the  authority of CIOs in many of the areas for which they have  responsibility can be crucial to their success and to the effectiveness of  information and technology management in their agencies. However,  we do not agree that there was an overall consensus that CIOs should  report to their agency heads. The participants in our review offered a  number of alternative reporting arrangements, including reporting to a  deputy secretary or to a chief operating officer or equally high-level  official, or maintaining a dual reporting relationship that includes the  agency head. While such reporting relationships are not necessarily  directly to the agency head, they may provide the authority and  accountability necessary for CIOs to be effective in their organizations.  We believe these alternatives deserve consideration if the Congress  holds hearings or introduces legislation related to CIOs’ reporting  relationships. 2. We disagree that our Matter for Congressional Consideration should be  more specific. While the two responsibilities mentioned by the  Department of Defense clearly differ from the others in the number of  CIOs reporting that they hold responsibility, the Congress has  established a coordinated approach to managing federal agencies’  information resources. As the Congress considers future statutory  frameworks, this same coordinated approach may well be critical in its  deliberations. Given the broad range of the Congress’s purview, we do  not want to suggest that the Congress constrain the scope of its  deliberations should it choose to take another look at the  responsibilities of the CIO. 3. We believe that we accurately characterized Dr. Wells’s status. The  Office of Personnel Management has used the term “political  appointees” in various documents to describe Schedule C appointees.

Comments from the Department of the Interior

The following are GAO’s comments on the Department of the Interior’s  letter dated July 6, 2004.

	GAO Comments

1. While we recognize that agencies require time to implement major  changes, most of the statutory requirements considered in our report  have been law since 1996. Since the findings of our report indicate that  opinions are mixed on whether the current statutory framework is the  most appropriate, we continue to believe that if the Congress holds  hearings or introduces legislation related to the CIOs’ reporting  relationships, the findings of this report should be considered. 2. We believe it is critical for CIOs to have the authority and  accountability that they need in order to be effective in their  organizations. The Department of the Interior’s approach, with the CIO  reporting to the Secretary, is consistent with the law and potentially  provides strong support for the CIO in executing his responsibilities.  However, the participants in our review offered a number of alternative  reporting arrangements that could provide the CIO with the necessary  support; these included reporting to a deputy secretary, to a chief  operating officer, or equally high level official, or maintaining a dual  reporting relationship that includes the agency head. We believe these  alternatives deserve consideration if the Congress holds hearings or  introduces legislation related to the CIOs’ reporting relationships.

Comments from the Office of Personnel Management

The following are GAO’s comments on the Office of Personnel  Management’s letter dated July 6, 2004.

	GAO Comments

1. As we have stated in this report, we believe that human capital  flexibilities offer opportunities for agencies to help reduce CIO  turnover or mitigate its effect. However, it was outside the scope of this  report to review the Office of Personnel Mangement’s activities in this  area. The Office of Personnel Management’s description of these  activities in its written comments provides a few examples of  opportunities that agencies may be able to take advantage of.

Comments from the Department of the Treasury

Comments from the U.S. Agency for International Development

GAO Contact and Staff Acknowledgments

	GAO Contact

	Staff Acknowledgments

Neha Bhavsar, Margaret W. Davis, Neil J. Doherty, Joanne Fiorino, Evan B.  Gilman, Peggy A. Hegg, Ashfaq M. Huda, Robert G. Kershaw, Linda J.  Lambert, Mary Beth McClanahan, David F. Plocher, and Cynthia J. Scott   made key contributions to this report.

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Summary:
Why GAO Did This Study

Although the federal government has invested substantially in information technology (IT), its success in managing information resources has varied. Agencies have taken steps to implement modern strategies, systems, and management policies and practices, but they still face significant information and technology management challenges. Recognizing the key role of the chief information officer (CIO) in helping an agency to achieve better results through IT, congressional requesters asked GAO to study the current status of CIOs at major departments and agencies. Among the topics this report describes are (1) CIOs' responsibilities and reporting relationships, and (2) current CIOs' professional backgrounds and the tenures of all of the CIOs since enactment of the Clinger-Cohen Act.

What GAO Found

GAO administered a questionnaire and interviewed CIOs at 27 major departments and agencies, finding that respondents were responsible for most of the 13 areas we identified as either required by statute or critical to effective information and technology management. All of the CIOs had responsibility for five areas, including enterprise architecture and IT investment management. However, two of these areas--information disclosure and statistics--were outside the purview of more than half of the officers. Although the CIOs generally did not think placing responsibility for some areas in separate units presented a problem, having these responsibilities performed by multiple officials could make the integration of various information and technology management areas, as envisioned by law, more difficult to achieve. Given these results, it may be time to revisit whether the current statutory framework of responsibilities reflects the most effective assignment of information and technology management responsibilities. The law also generally requires that CIOs report directly to their agency heads, and 19 of the 27 said that they did. However, views were mixed among current and former officers on whether such a direct reporting relationship was important. Agency CIOs come from a wide variety of professional and educational backgrounds, but they almost always have IT or IT-related work or educational experience. Since enactment of the Clinger-Cohen Act, the median tenure of a federal CIO has been about 2 years; in contrast, both current CIOs and former agency IT executives most commonly cited 3 to 5 years as the time they needed to become effective. According to some current CIOs, high turnover is a problem because it can limit CIOs' ability to put their agendas in place. Various mechanisms, such as human capital flexibilities, are available for agencies to use to help them try to reduce CIO turnover or mitigate its effect.