Ministry of Personnel, Public Grievances & Pensions
Union Minister Dr Jitendra Singh launches a Special Campaign on disposal of pendency in Government of India during the period 2nd October to 31st October, 2021
Says, all out efforts will be made for redressing pending grievances with focus on citizen centric governance during the campaign
Campaign will also focus on discarding redundant scrap material and obsolete items to improve cleanliness at work places: Dr Jitendra Singh
Union Minister of State  Science & Technology; Minister of State  Earth Sciences; MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh today launched a dedicated Portal for Special Campaign on disposal of pendency in Government of India during the period 2nd October to 31st October, 2021. He said, all out efforts will be made for redressing pending grievances with focus on citizen centric governance during the campaign to bring “Ease of Living” for the common man.
The inaugural function was joined by all Secretaries to Government of India, and Designated Nodal Officers for the Campaign in addition to several Heads of Department from Attached, Subordinate and Autonomous Bodies.
Dr Jitendra Singh said that the Modi Government brought a paradigm shift with the “Minimum Government-Maximum Governance” the main aim of which is progressive rise in transparency and added that more than 1500 obsolete laws were done away with since 2014.
The Minister said, there had been a 10-fold increase in public grievance cases since this Government came to power in 2014 and it, in fact, reflects the trust citizens have shown in the Government. The public grievances have increased from 2 lakh in 2014 to nearly 22 lakhs at present with more than 96 percent disposal of cases. The main Mantra of the Modi Government is to reach out to the last man in the last queue with all the benefits of the welfare schemes, he added.
Dr Jitendra Singh said that the Special Campaign is aimed at ensuring timely and effective disposal of Public Grievances, References from Members of Parliament, State Governments, Inter-Ministerial Consultations and Parliamentary Assurances by each Ministry/Department and its attached/subordinate offices during the campaign period.
Dr Jitendra Singh said as the campaign is just happening after Prime Minister’s launch of the second phase of the Swachh Bharat Mission-Urban to make all cities of India garbage-free, it is all the more imperative that during this special campaign, files of temporary nature may be identified and weeded out as per the extant instructions and redundant scrap material and obsolete items may be discarded to improve cleanliness at work places.
Department of Administrative Reforms & Public Grievances  will be the nodal Ministry to monitor the implementation to this campaign. They have developed a dedicated Dashboard for this purpose, and issued detailed guidelines in this regard to all Ministries/Departments of Government of India. Each Ministry/Department has designated a Nodal Officer for the special campaign. The progress should be monitored by the Secretaries/HOD on daily basis. Dedicated portal at https://pgportal.gov.in/scdpm has been created and made live from 22 September 2021 to enable the Ministries to feed the data on identified parameters.
The preparatory phase of the Special Campaign was conducted from September 13, 2021 to September 30, 2021. In the preparatory phase, Ministries and Departments have identified the status of pendency. Over 2 lac cases of pending Public Grievances and 4.5 lac physical files for weeding have been identified for disposal in the campaign. The cleanliness campaign will be undertaken in 2179 campaign sites and 301 rules/ processes have been identified for simplification.
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