Bateman M5e: IM: Chapter 1 Managing Effectively in a Changing World

Inefficiency results from a wide range of factors including lack of clarity and vision, failure to communicate effectively, poor organization, lack of leadership and motivation, lack of feedback, etc. In essence, it results from weaknesses in one of the four functional areas of management - planning, organizing, leading, and controlling.

########## 3. Describe, in as much detail as possible, how the Internet and globalization affect your daily life .

The The use of the Internet has become a part of everyone's daily life Increased information is now made available to benefit everyone that would use the Internet. The Internet allows a person to attend classes online, obtain their college degree, buy a car, send flowers or a card, and buy groceries and medications without leaving the privacy of their home. One can benefit by utilizing the Internet globally because it is possible to buy goods and services from around the globe in today's market driven economy. Interaction among individuals can transcend around the globe via Internet technology. In the age of information systems an individual can access data that was previously not available in the last decade.

########## 4. Identify some examples of how different organizations collaborate 'across boundaries.'

Different organizations manage their resources across boundaries to build upon customer needs. Some examples would include customers now doing some of the work that used to be done by employees, such as filling their own gas tanks, pouring their own soft drinks in restaurants, using ATMs, using self-check out lanes, and printing boarding passes on their home printers. In addition, 20 percent of workers around the world today telecommute frequently, and approximately 10 percent work from home every day. These numbers are higher in the Middle East, Latin America, and Asia, with over 50 percent of workers in India and 30 percent in Mexico working from home. This trend allows employees to connect with customers and coworkers around the clock.

########## 5. Name a great organization. How do you think management contributes to making it great?

Students may name organizations they have worked for or are familiar with by reputation. A great organization is one that gains competitive advantage by employing management practices that satisfy both internal and external stakeholders. Great organizations focus on cost competitiveness, quality, speed, and innovation. Cost competitiveness means pricing goods or services so that they are attractive to customers, and ensuring that they add more value than the competitors. Quality refers to the excellence of the product or service and is more important than ever as customers' expectations for high quality and value increase. Speed can be a critical factor in separating a great company from a good company. An organization that can deliver its goods or services quickly can increase customer loyalty and beat competitors to market with new products. Most great organizations are leaders in innovation whether it is in the creation of new products and services or in continually improving internal processes that reduce costs, improve quality or increase speed. Great organizations also focus on continuous improvement and beating themselves rather than their competitors. Truly great companies are always asking the question, 'How can we improve ourselves?'

########## 6. Name an ineffective organization. What can management do to improve it?

Students may name organizations they have worked for in the past or troubled organizations in the news media. An ineffective organization is one that has no clear sense of direction and is not structured in an appropriate manner. The leadership is weak and the control processes are poor. As a result, the organization does not effectively utilize its resources, and often the decisions and actions facing the organization are allowed to slide.

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