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Request for professional services must be made to the Business Development Manager. Professional services will be scheduled at the convenience of the professional provider. Professional service fees are determined on an individual basis based on the type and depth of services required.

### Support services

Request for support services must be made to the Business Development Manager at least two days in advance. There is a charge as outlined in the services charge form.

- Ø Support-An Administrative assistant will be available to sign for packages, greet and direct Ø Support-An Administrative assistant will be available to sign for packages, greet and direct visitors and answer procedural questions. There is no dedicated secretarial service provided specifically for Client Company. Clerical assistance is available at a rate stipulated in the services charge form. Please notify the Business Development Manager at least two days in advance to arrange these services. To request services, fill out the Client Request for Services form.
- Ø Internship programs- Student internship programs are available for certain areas of Ø Internship programs- Student internship programs are available for certain areas of business. For more information please contact the Business development Manager
- Ø Library- A small business Library with a collection of electronic and printed materials are Ø Library- A small business Library with a collection of electronic and printed materials are available for clients use. Please see the Administrator to check out any resource books or CDs. Clients are responsible for any library resources checked out and will be charged for lost or damaged items.
- Ø facilities- Clients may use the conference facilities located in the GNBI centre at no Ø facilities- Clients may use the conference facilities located in the GNBI centre at no additional charge. This includes the use of the video and teleconferencing equipment. In order to use the conference facilities clients must make reservations with the Administrator. The GNBI has the first rights to the conference facilities and reserves the right to reschedule use of the facilities as necessary. Clients will be responsible for room set up and will return the room to its original condition after use.
- Ø area- A kitchen area is setup in the center of the GNBI, complete with tea pots, Fridge and Ø area- A kitchen area is setup in the center of the GNBI, complete with tea pots, Fridge and water boilers.
- Ø and Parcel Services- Mail will be delivered by SA Postal Services to the main gate by the Ø and Parcel Services- Mail will be delivered by SA Postal Services to the main gate by the entrance to the GNBI. Each client will have to check by the security for available mails.

##### Office Equipment

The GNBI workroom and Library have necessary office equipment available for client use. Equipment available includes a:

- - Public computer
- - Broadband Internet access
- - Copy machine
- Ø machine. Clients copies will be done by the GNBI staff and charged to the client account Ø machine. Clients copies will be done by the GNBI staff and charged to the client account
- Ø Machine- Sending faxes for clients is payable and shall be done by the Centre administration staff. Ø Machine- Sending faxes for clients is payable and shall be done by the Centre administration staff.
- Ø the GNBI provides full telephone answering and calling at the prevailing telecommunication Ø the GNBI provides full telephone answering and calling at the prevailing telecommunication rates. All outgoing calls will be booked and paid upfront by the client.