Dr. Dustin York (19:52): You can obviously fill in the blank of something more, uh, high end, but I think vanilla ice cream is the best. You think strawberry ice cream is the best? Okay? You're obviously fill in the blank for your own thing. So we disagree. Here's how you think about it, right? From a branding perspective, from a conflict resolution perspective, first I want you to go first on why do you think strawberry ice cream is the best? That's the pro tip rookies, what they do is they go first, never go first, please. Corey, tell me about why you think strawberry is the best. Right? And you'll tell me, right? Strawberry, boom, boom, boom. These reasons, this is what you have to do, okay? This is an, a big point in conflict resolution. Big moment right here. What I have to do is I have to say literally this, Corey, what I hear you saying is, you think strawberries the best because X, y, and Z. Dr. Dustin York (20:44): Is that correct? Now, don't be passive aggressive or like downplay your thoughts, right? Like, you're not trying, oh, you just think this, no, legitimately what? Paraphrase what they just told you. Is that right? Your goal is to get my case. Corey, I want you to say that's right. That's the key. Because here's the thing, Corey, if I, if you just had your, your side about strawberry, and if I just jump into why vanilla is the best, what do you feel? You feel unheard. Oh yeah. Did you even listen to me? Absolutely. Right. , you had no, what are my points? You had, you were just thinking about your side while I was talking. So in order to deescalate that situation, I wanna focus on what this is what you believe. I'm not saying I believe it, but I, what I'm hear you saying is you believe it's X, y, and Z. Dr. Dustin York (21:31): Is that correct? If I can get you to say, yeah, that's correct. I'm actually going back to non-verbals. I'm gonna see you sort of relax you. You're gonna be like, yeah, yeah, that is correct, right? I'm gonna see you relax. That sort of barrier, that wall you have up is gonna come down a little bit. So when then I go into vanilla side, you're gonna listen, right? You're not gonna be defensive and trying to fight me as much anymore because we're having this kind of, uh, good conversation. I've, I've shown good faith at this point. So that's just one tactical tip, that one sentence I would say students use immediately use with your, your roommate that won't clean up their side of the room or Thanksgiving when that one family member is going off about that one conspiracy theory , use this, use this strategy immediately. Corey Andrew Powell (22:22): Keep that advice handy because if there's one thing we need today, it's more conflict resolution. One of our most popular episodes ever of Motivational Monday's features Stephanie Shojaee. Now she's a leader in luxury real estate development in South Florida. She's also of Columbian heritage, born to immigrant parents who arrive to this country undocumented. And in this clip, Stephanie explains why she refers to being a Latina as her superpower. I have this book mm-hmm. that was written by, and I just interviewed her two weeks ago. Daniela Pierre-Bravo. Do you know her from MSNBC? And she's on Morning Joe, and she, uh, from Hispanic Heritage. Stephanie Shojaee (23:02): Maybe it might, maybe if I see her face. Corey Andrew Powell (23:04):