## 5.0 BACKGROUND

The National Social Inclusion Foundation (NSIF) was established by Government in December 2016 with the aim of generating better social outcomes and ensuring greater accountability and transparency in the use of CSR Funds. Working with and through NGOs/NPOs, the Foundation undertakes programmes and projects in ten priority areas of intervention for the benefit of individuals and families registered under the Social Register of Mauritius (SRM) and of vulnerable groups as defined in its Charter. The Foundation operates under the aegis of the Ministry of Social Integration and Economic Empowerment. It receives, manages and allocates CSR funds collected by the Mauritius Revenue Authority (MRA) as per section 50L of the Income Tax Act 1995 and is now the central body to receive and allocate public funds. Currently, the operations of the Foundation are mostly manual and heavily paper-based. It is proposed that an e-Business Plan (also termed as Information Plan or Digital Strategy or Digital Transformation Strategy) be prepared by a Consultant (also referred to as Consultancy firm) to digitally transform the business processes of the NSIF. The objective of the e-Business Plan is to define an appropriate Information & Communication Technologies (ICT) Strategy to improve the work processes at the NSIF, with emphasis on, among others:

- • a digital-by-default culture within NSIF by enable digital mode of operations and • a digital-by-default culture within NSIF by enable digital mode of operations and transactions
- • Time and end-to-end visibility of information on multiple dimensions across NSIF • Time and end-to-end visibility of information on multiple dimensions across NSIF
- • access to up-to-date information • access to up-to-date information
- • dashboards for monitoring and decision support systems • dashboards for monitoring and decision support systems
- • use of data for informed decision-making • use of data for informed decision-making
- • more accurate statistical reports • more accurate statistical reports
- • access to details/status of the application for services • access to details/status of the application for services
- • stakeholders’ confidence for any effective and efficient service delivery • stakeholders’ confidence for any effective and efficient service delivery
- • productivity, quality and service delivery and customer satisfaction • productivity, quality and service delivery and customer satisfaction
- • in turnaround times, processing time and servicing time • in turnaround times, processing time and servicing time
- • in operational costs • in operational costs
- • in dependency on physical documents towards a paperless Office • in dependency on physical documents towards a paperless Office
- • of electronic archives with longer life span and less paper-based storage space • of electronic archives with longer life span and less paper-based storage space
- • and better recording, management, retrieval and reporting on application for • and better recording, management, retrieval and reporting on application for services, etc.
- • of once-only principle, i.e. capture data once and allow re-use of data • of once-only principle, i.e. capture data once and allow re-use of data
- • round the clock access to electronic services anywhere, anytime and on any • round the clock access to electronic services anywhere, anytime and on any device (tablets, smart phones, etc.)

This assignment is expected to be driven by a Consultant with significant experience in similar projects for the public sector/ parastatal bodies.