Section 5 – Terms of Reference

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The Consultant will also provide project management, supervisory and advisory services during the procurement and implementation of the recommendations of the e-Business Plan.

## 5.1 OBJECTIVE OF THE ASSIGNMENT

The main objective of the assignment is to digitally transform the business processes of the NSIF through the following activities:

- • assessment of existing processes and digital readiness of NSIF (AS-IS); • assessment of existing processes and digital readiness of NSIF (AS-IS);
- • of existing manual processes into digitally-mode of operation (TO-BE); • of existing manual processes into digitally-mode of operation (TO-BE);
- • of ICT infrastructure and solutions in view of an integrated and user- • of ICT infrastructure and solutions in view of an integrated and user- friendly ICT system to support NSIF transactions;
- • of a Roadmap for implementation of ICT infrastructure and solutions; • of a Roadmap for implementation of ICT infrastructure and solutions;
- • of a plan for capacity building and change management activities to • of a plan for capacity building and change management activities to ensure adoption of digital culture by, and build confidence of, NSIF staff in the digital transformation process;
- • of technical expertise during procurement exercise; • of technical expertise during procurement exercise;
- • of Project management, supervisory, quality review and technical advisory • of Project management, supervisory, quality review and technical advisory services during implementation stage; and
- • sustainability of the ICT system in terms of support, maintenance and operations. • sustainability of the ICT system in terms of support, maintenance and operations.

## 5.2 PROPOSED PHASES

It is proposed that the assignment be implemented using a phased approach. The following 3 phases would be considered:

- ‒ I – Formulation of an e-Business Plan ‒ I – Formulation of an e-Business Plan

During this phase, the Consultant will engage with NSIF key staff and stakeholders to understand existing work processes and assess the digital readiness so as to formulate a comprehensive e-Business plan for the digital transformation of NSIF. The e-Business Plan would contain all elements necessary for NSIF to move forward with the implementation of an Integrated IT system and infrastructure that would enable NSIF to transition from a manual to a digital-mode of operation. Upon Client’s approval of the e-Business Plan, the Consultant would eventually produce a bidding document consisting of Request for Proposal and detailed technical specifications for the implementation of clear, unambiguous and fit for purpose recommendations made in the e-Business Plan.

- ‒ II – Technical Assistance during Procurement of hardware, IT infrastructure, ‒ II – Technical Assistance during Procurement of hardware, IT infrastructure, IT security, data connectivity, software and services for implementation of recommended IT solutions

Following recommendations and submission of full-fledged e-Business plan and bidding document in Phase I, the procurement of the hardware, IT infrastructure, IT Security, data connectivity, software and services for the implementation of the digital solutions proposed