Since several target countries from SEE region have adopted quality standards for social services and introduced the licensing of social services, CSOs are faced with lack of resources to prepare documentation and fulfil standards in order to be able to use public funds for financing. Moreover, the state does not perceive CSOs as an equal partner if they are not able to fulfil the standards needed for licensing. This is influencing state-civil society dialogue at all levels and damages legitimacy, transparency and accountability of CSOs which are providing social services. Part of capacity building process will be engaging of experts for specific sectors in order to consult CSOs in preparation of required elaborates and reports. In Serbia, Albania, FYROM and Montenegro the licensing of social service providers in regulated by legislation and Procedures. Therefore, CSOs service providers in these countries will be able to aquire necessary assistance for licensing through mentoring. In Bosnia and Herzegovina the Procedures for licensing of CSOs social service providers are not adopted. Therefore, mentors will provide necessary assistance in development of strategic / action plan for specific services in accordance with CSO needs and required documentation for licencing process in accordance with standards for development of services in Republika Srpska, Federation Bosnia and Herzegovina and Brcko District. One mentor will be in charge of maximum 3 CSOs per country. Outputs: Maximum 15 CSOs will be provided with: a) Assistance in acquirement of licences for provision of social services and fulfilment of quality standards; b) Mentoring in overall strategic development of the CSO in question related to licencing of social services. The latter will be conducted in country(ies) were Procedures for licensing have not been adopted yet. In Bosnia and Herzegovina, 3 organisations will be provided with the assistance in development of strategic / action plan for specific services in accordance with CSO needs and required documentation for licencing process in accordance with standards for development of services in Republika Srpska, Federation Bosnia and Herzegovina and Brcko District.

#### 4.1.2. Geographical area to be covered

Bosnia and Herzegovina

#### 4.1.3. Target groups

CSO Beneficiaries: 1) Fifteen (15) civil society organisations members of IRIS network in respective countries that are providing social services through the participation in this mentoring program will receive direct and tailor-made support and build their capacities for getting licence for their work in social service provision area. In BiH, 3 CSOs members of IRIS network will participate in the mentoring programme.

### 4.2. Duties and responsibilities

- a) Assistance in acquirement of licences for provision of social services and fulfilment of quality standards;

b) Mentoring in overall strategic development of the CSO in question related to licencing of social services.

## Mentor

will be actively engaged in the following tasks:

- ü Develop a clear plan for mentoring specific CSOs in cooperation with CSOs themselves and National Coordinators, and submit planning schedule to National Coordinator;
- ü Provide assistance for CSOs on the requirements and specificities of the process of licencing and fulfilment of quality standards of the organisation for the provision of the concrete

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