## Table of Contents

1. Interpretation ...................................................................................................................................... 1

2. Term ................................................................................................................................................... 14

3. Connection ......................................................................................................................................... 14

4. Application ......................................................................................................................................... 16

5. Supply of Heat .................................................................................................................................... 18

6. Access ................................................................................................................................................ 18

7. Payment and charges ......................................................................................................................... 19

8. Meters and equipment ...................................................................................................................... 24

9. Damage .............................................................................................................................................. 26

10. Data processing .................................................................................................................................. 28

11. Confidentiality .................................................................................................................................... 28

12. Compliance and change in laws ......................................................................................................... 30

13. Force majeure .................................................................................................................................... 31

14. Limitations on liability ........................................................................................................................ 32

15. Mitigation .......................................................................................................................................... 33

16. Insurance ........................................................................................................................................... 34

17. Termination ....................................................................................................................................... 34

18. Consequences of termination or expiry ............................................................................................. 35

19. Dispute Resolution Procedure ........................................................................................................... 36

20. Assignment and other dealings ......................................................................................................... 37

21. Variation ............................................................................................................................................ 37

22. Waiver ................................................................................................................................................ 37

23. Rights and remedies .......................................................................................................................... 38

24. No partnership or agency .................................................................................................................. 38

25. Severance ........................................................................................................................................... 38

26. Further assurance .............................................................................................................................. 38

27. Entire agreement ............................................................................................................................... 38

28. Third party rights ............................................................................................................................... 38

29. Notices ............................................................................................................................................... 38

30. Counterparts ...................................................................................................................................... 39

31. Governing law .................................................................................................................................... 39

32. Jurisdiction ......................................................................................................................................... 40

SCHEDULE 1 - Units ......................................................................................................................................... 41

PART 1 : RESIDENTIAL UNITS (LEASEHOLD/ FREEHOLD) .................................................................... 41

PART 2 : RESIDENTIAL UNITS (SOCIAL TENANCIES) ............................................................................ 41

PART 3 : COMMERCIAL UNITS ............................................................................................................ 41

SCHEDULE 2 – Customer Supply Agreements ................................................................................................. 42

PART 1 : [RESIDENTIAL SUPPLY AGREEMENT (SOCIAL HOUSING)] .................................................... 42

PART 2 : [RESIDENTIAL SUPPLY AGREEMENT (PRIVATE HOUSING)] .................................................. 42

PART 3 : [COMMERCIAL UNIT SUPPLY AGREEMENT] ......................................................................... 42

SCHEDULE 3 – Customer Charges ................................................................................................................... 43

PART 1 : RESIDENTIAL CHARGES ........................................................................................................ 43

PART 2 : COMMERCIAL CHARGES ...................................................................................................... 45

SCHEDULE 4 - Data Processing ........................................................................................................................ 47

SCHEDULE 5 - Service Standards ..................................................................................................................... 50

SCHEDULE 6 - [Building Heat System, Unit Installations] Heat Meter, HIU, [CIU], [Commercial Unit Heat Exchanger] Exclusions .............................................................................................................. 53

SCHEDULE 7 - Connection Point Drawings ...................................................................................................... 55

[INCLUDE APPROPRIATE DIAGRAM OF THE POINT OF CONNECTION] ............................................... 55

SCHEDULE 8 - Site ........................................................................................................................................... 56

[INCLUDE APPROPRIATE SITE PLAN FOR THE BLOCK] ........................................................................ 56