####### 1:00 UP! A Journey through POS Collections 1:00 UP! A Journey through POS Collections pm

######### Presented by: Stacie Johnson and Pippa Tooley, Trinity Health Training and Development

Join this journey to successfully navigate point of service collections while providing an excellent patient experience. Dive into current trends that explore pre and post pandemic collection practices and the impact to the healthcare industry. During this trip you will have the opportunity to evaluate your current collection processes, identify potential challenges, and build a roadmap to your ultimate collection destination. Join discussions, brainstorm and share ideas to enhance POS collections. Become equipped with tools, best practices, and techniques to elevate patient experience, enhance employee confidence, and advance POS key performance indicators.

########## Learning Objectives:

- • current trends including the pre and post pandemic collection • current trends including the pre and post pandemic collection impact.
- • best practices and techniques to improve the collection process. • best practices and techniques to improve the collection process.
- • difficult POS collection conversations with patients. • difficult POS collection conversations with patients.

###### Stacie M Johnson Biography

Stacie M Johnson is a Sr. Training & Deployment Specialist for Trinity Health. She is a native of Richmond, Virginia, and currently resides in Ave Maria, Florida. As a Professional Corporate Trainer with 15 years of training experience and curriculum development, she is the author of A-Z Guide to Training & Adult Education.

Stacie is a graduate of East Carolina University. She received a Bachelor of Science degree in Family & Community Services, a Master of Arts in Adult Education, and a Certificate in Community College Instruction. She specializes in Epic's EMR software applications Cadence, Prelude, & Resolute Hospital Billing. In addition, Stacie holds the Certified Revenue Cycle Representative (CRCR) and Certified Specialist Business Intelligence (CSBI) certifications through Healthcare Financial Management Association (HFMA).

Her experience spans multiple areas, including program management, content design, and software implementation. In addition to training, Stacie's passion and enthusiasm have given her a solid ability to connect with people effectively and genuinely. In her free time, you will find Stacie traveling, trying new foods, listening to music, and spending time with friends and family.

###### Pippa Tooley Biography

Pippa Tooley is a training expert with over 20 years of experience. She delivers high-energy and engaging presentations that breaks down complex concepts into understandable subject matter. She employs her unique skills and abilities to stimulate and challenge her audiences. Audiences love her well-cultivated sense of humor, valuable memory aids and joggers, spoken examples and role playing as well as the practical strategies they take away and can immediately apply in their job roles.

Pippa earned her BS from North Carolina Agricultural and Technical University (Aggie Pride!). She is an Epic Credentialed trainer in the Cadence, Prelude and Referral applications. Pippa holds multiple certifications through Healthcare Financial Management Association (HFMA) and National Association of Healthcare Access Management (NAHAM) and Performance Excellence Learning.

Her obvious love for everything training and teaching, is second only to the love of her family. Pippa often speaks of her daughters, Damaris (23) and Devyn (21) and points out that she not only loves them, but she also likes them and the kind, caring and contributing adults they are becoming. When she is not teaching or hanging out with her family, Pippa can be found exercising, playing games, dancing, singing (karaoke) and traveling.

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