Thank you so much for being a Keeping Families Together (KFT) Partner Vet Clinic. This is an incredibly important service to the community and we're glad that we're able to work with you to care for the pets and people in Pima County. Providing pet owners with options for urgent medical care helps us keep pets in their homes and allows us to focus shelter resources on pets who don't have any other option. The Keeping Families Together is a Friends of Pima Animal Care Center (FOP) program that is administered through the Pima Animal Care Center's Pet Support Center (PSC). Each pet owner referred for assistance has been pre-approved by a staff member in the PSC and payment will be sent through FOP. Partner Vet Clinics are clinics that have agreed to participate in the KFT program and bill PACC for payment for these cases. The KFT program is a collaboration between the PSC, pet owners that we're serving, and the partner vet clinics. To help ensure smooth operation of the program, we wanted establish what expectations Partner Clinics should have of PSC and PACC, what expectations should be had for pet owners, what expectations the PSC has for Partner Clinics. Wealso wanted to clarify what KFT operations look like. Expectations for PSC:

- - Approve requests for assistance and explain KFT processes and policies to pet owners
- - Communicate with clinics about who is approved for KFT funding and how much funding is available for each case
- - - Submit all invoices received for payment to FOP by the 15 of each month
- - - Send each clinic a list of invoices being submitted for payment by the 15 of each month
- o list will include the name of the owner, name of the pet, account number or invoice o list will include the name of the owner, name of the pet, account number or invoice number, and amount being paid
- - Follow-up with all pet owners approved for KFT to ensure ongoing care of the pet

Expectations for Pet Owners:

- - Communicate with the selected vet clinic to schedule an appointment within 30 days of approval and ensure that their pet makes it to that appointment
- - If the owner opted to seek treatment that exceeds the amount of KFT funding available, the owner is responsible for paying any costs beyond the approved funding limits
- o owner is not responsible for paying any portion of the KFT funding amount, including o owner is not responsible for paying any portion of the KFT funding amount, including the exam fee, unless they authorized the Partner Clinic for treatment beyond the pre- approved funding limit
- - Adhere to treatment instructions as prescribed by the Partner Vet clinic to the best of their ability. Communicate with PSC about ongoing issues and concerns

Expectations for Keeping Families Together Partner Clinics:

- - Only provide KFT Funding to pet owners who have been approved by the PACC Pet Support Center for assistance
- o for assistance through KFT is only good for 30 days after the date approved unless o for assistance through KFT is only good for 30 days after the date approved unless otherwise approved by a PSC staff member
- - Adhere to the funding limits assigned to each case unless otherwise approved
- o a situation requires more funding than initially approved and the pet owner is not able pay o a situation requires more funding than initially approved and the pet owner is not able pay the difference, please contact the PSC to see if additional funding can be approved
- - - Track invoices for balances owed by PACC and submit all invoices to PACC by the 10 of each month along with a list if invoices for which payment is expected
- o must be submitted within 2 months of the last date of service o must be submitted within 2 months of the last date of service