######### Limitation and complaint processing period

There is no limitation period for PAP complaints. The PAP has the latitude to file its complaint at any time that it delights, without the possibility for the project to oppose any foreclosure. As for the time taken to process complaints, for reasons of timeliness, the cyclical management of complaints within three (3) weeks per cycle is encouraged. This time will be allocated as follows:

- - week for PAPs to file their complaints at the level of the neighborhood chief who records - week for PAPs to file their complaints at the level of the neighborhood chief who records them in the complaints register and forwards them to the municipality;
- - week for the mayors to take note of various complaints and convene a session of the Local - week for the mayors to take note of various complaints and convene a session of the Local Conciliation Commission;
- - week at the commission to process all the complaints filed for this cycle. - week at the commission to process all the complaints filed for this cycle.

It should be noted that the filing of general complaints with the district chief will continue in parallel with the processing of complaints at the higher level. These complaints thus filed after the 1st week will be taken into account in the following cycle. The end of the processing of all complaints by the commission marks the start of a new complaint management cycle, which will follow the same process. This allows more serenity and concentration in the treatment of complaints. It should also be specified that the receipt and processing of complaints should continue even after the implementation of the RAP.

######### RAP implementation mechanism

CEP-O will be responsible for implementing the RAP, under the coordination and technical support of the Infrastructure Unit, with the support of an Independent Consultant (NGO) and the Local Commission for Resettlement and Conciliation (CLCR). REGIDESO, CI and CLCR will have a central responsibility in the coordination of the various compensation activities.

######### RAP implementation timeline

Steps/Activities	Month 1 2023	Month 4 2023
Week 1	Week 2	Week 3	Week 4	Week 1
Step Finalization and Validation of the RAP Step Finalization and Validation of the RAP 1
Step Submission of a copy of the RAP to the Step Submission of a copy of the RAP to the 2 authorities concerned (Ngaliema town hall, as well as the offices of the Veterans and Musey districts)
Step Public consultations and information meeting Step Public consultations and information meeting 3 of the PAPs
Step Signature of memoranda of understanding Step Signature of memoranda of understanding 4 indicating the amount of compensation, the rights and obligations of the parties
Step of a partnership with financial Step of a partnership with financial 5: and/or telephone agencies for the opening of bank accounts and/or mobile money for PAPs
Step Processing of complaints and remittance of Step Processing of complaints and remittance of 6 compensation
Step Release of the site and closure of the Step Release of the site and closure of the 7 individual file.
Step Drafting of the RAP Implementation Report Step Drafting of the RAP Implementation Report 8
Step Completion of the RAP social audit Step Completion of the RAP social audit 9	3 moths after PAR implement ation

######### NB

: the work should only begin after payment of compensation and release of the work sites.