This activity helps to ensure providers are well informed about their obligations and about any changes in policy or practice, that participants understand their rights and ability to complain, and that the role, regulatory function and powers of the NDIS Commission are understood.

#### Our first year

##### Key First Year Achievements

Our first year of activity included a wide variety of achievements, including:

- ⚫ all NDIS Commission functions for the two jurisdictions in which we ⚫ all NDIS Commission functions for the two jurisdictions in which we operate - NSW and SA: complaints handling, a national mandatory reportable incident scheme, registrations, behaviour support, market oversight and education and engagement
- ⚫ 1,422 complaints about quality and safety of NDIS services, addressing 47 ⚫ 1,422 complaints about quality and safety of NDIS services, addressing 47 per cent of complaints in 6 weeks and a further 50 per cent in 6 months
- ⚫ the reporting and response of registered NDIS providers to 4,537 ⚫ the reporting and response of registered NDIS providers to 4,537 notifications of reportable incidents, including 1,618 notifications of unauthorised use of restrictive practice
- ⚫ online self-service through the Commission Operating System portal ⚫ online self-service through the Commission Operating System portal which will allow electronic submission of reportable incidents and behaviour support plans, in addition to the previously available registration functions, from 1 July2019
- ⚫ 9,703 registered providers from the NDIA and receiving 765 completed ⚫ 9,703 registered providers from the NDIA and receiving 765 completed applications for registration
- ⚫ a range of compliance and enforcement actions including investigations and ⚫ a range of compliance and enforcement actions including investigations and compliance monitoring
- ⚫ the NDIS Approved Quality Auditor Scheme, approving 11 certified audit ⚫ the NDIS Approved Quality Auditor Scheme, approving 11 certified audit bodies and training 281 individual auditors
- ⚫ the Positive Behaviour Support Capability Framework where providers ⚫ the Positive Behaviour Support Capability Framework where providers and practitioners will be assessed against this framework to be considered as suitable to deliver behaviour support
- ⚫ a compendium of resources providing behaviour support practitioners ⚫ a compendium of resources providing behaviour support practitioners with a suite of assessment tools that can be used for people with disability
- ⚫ research into the prevalence and risk of abuse and neglect in people ⚫ research into the prevalence and risk of abuse and neglect in people with disability and the prevalence of restrictive practice use in people with neurodevelopmental disabilities, and conducting a scoping review of positive behaviour support best practice
- ⚫ for the transition of quality and safeguarding arrangements for VIC, TAS, ⚫ for the transition of quality and safeguarding arrangements for VIC, TAS, QLD, NT and the ACT to the NDIS Commission from 1 July 2019
- ⚫ state and territory offices in VIC, TAS, QLD, NTand the ACTfor effective ⚫ state and territory offices in VIC, TAS, QLD, NTand the ACTfor effective operation from 1 July 2019
- ⚫ information sharing arrangements with a variety of regulators and other ⚫ information sharing arrangements with a variety of regulators and other

19

NDIS Quality and Safeguards Commission Annual Report 2018 - 2019