make decisions on your behalf. Clear communication cannot be understated and I mean in the document and in person. Sometimes someone will make a power of attorney and they won't tell anyone in their family. That can be a situation ready for conflict. It's important to sit the family down and others and explain your reasons and let them ask questions so that after the fact they don't feel surprised and they don't feel offended. Likewise I encourage clients to include reasons right in their document because sometimes there really are good reasons as to why someone is included or excluded and putting those reasons in there helps if by chance the document is challenged then the reasoning behind the choices are clear. Also, in terms of looking at their intention it's less likely to be found otherwise and helping people to understand the reasons helps in dealing with personalities and family dynamics and whether it makes sense to appoint multiple people or not. Sometimes people think it makes sense if they appoint multiple people that don't get along it will keep them honest and sometimes that will often backfire because those people have so much trouble trying to reach common ground and make decisions. Think through personalities. Sometimes rather than appointing two people at once, one can just be the substitute in case one is unable or unwilling, but they don't actually have to work together. Really think through the family dynamic and don't make decisions just to please people if they're not going to be able to get along and finally giving some detail. Far too often Power of attorneys are one page documents completely lacking in detail and that's really hard because situations arise and the decision makers have no idea what to do and they may have their own feelings about what their loved ones may have wanted but aren't sure. Give details and if you don't know everything, as we can't predict everything, give priorities. Maybe spending money on home care is more important than anything and you would rather deplete your estate and be able to stay in your home or maybe there's some kind of value to being independent so whatever details you can give makes the attorney's job far easier because they don't have to engage in guesswork when there are specific instructions and all those things can be done in the power of attorney document. Finally the attorneys themselves if they find out they've been appointed and they're working with someone else, risks can be mitigated by planning ahead for example, how responsibilities can be divided and how disputes can be resolved and then finally, my last tip for risk mitigation is keeping others in the loop so they're not left wondering. A great example is I was speaking with one individual who was worried. His two siblings were appointed and he was worried that the two siblings would make the decision to withdraw life support and he would wake up one day to find that his mother was gone because he was simply kept out of the loop because he was not made an attorney. That started to create division within the family, people picking sides, a lot of conflict, a lot of fear and especially when there's certain children who aren't appointed it can be useful to keep them in the loop, get their input, make them feel involved particularly with end of life decision making because sometimes that communication can be enough to keep issues from escalating and turning into a bigger problem. Mary- Well thank you for that Lisa and I guess what you're really saying is that people need to go and think about all these ideas that you have suggested. Go find a lawyer where you live and have discussions and make your document with the help of a lawyer, as specific and clear as possible so that they have peace of mind and your family has peace of mind. Thank you for your insight and for sharing some of your wisdom with us. As a wrap up can you share your contact information with our audience?