A supporter asked about entry for disabled supporters who are unable to use the turnstiles and have to enter through the doors within the South Stand. Unlike stewards in the West Stand who have a handset to scan the supporters season ticket/match-day ticket/fan card, the South Stand supporters have to wait for a handset to be made available for them to complete entry into the stadium. What were the club going to do to address this issue? Lawrence Ellerby (Safety Officer) explained that he was made aware of this issue after the Fleetwood Town FC match & he has already made arrangements with the Turnstile staff for an extra scanner to be made available for the steward in charge of this door within the South Stand to be trained to use a scanner and use it when required as it has been done for some time in the West Stand. Lawrence wished to express to everyone that he planned to check all stands to ensure that this issue does not happen in any stand in the future. A supporter asked whether Shrewsbury Town Football Club had any plan to compensate season ticket holders for the removal of Bury FC fixture by the English Football League with supporters being out of pocket as a result? This is a difficult question to answer, explained Brian Caldwell (CEO) as this was discussed at a recent EFL meeting of Sky Bet League One clubs. From a club point of view, Shrewsbury Town Football Club has lost a football match to be played at the Montgomery Waters Meadow, which means that the club have lost a considerable amount of revenue, which is more than just ticket sales but also lost revenue through sponsorships, hospitality & catering resulting in a loss to the club as a rough estimate of £50,000+ This is an issue which Brian wishes to discuss more with other Sky Bet League One clubs going forward to have some kind of blanket approach from the league, rather than one club offering season ticket holder a partial refund in some way while another refuses to do so. This also impacts those who have sponsored the club for the 23-season fixture and other season long packages which the club operate & could increase the losses made by Shrewsbury Town Football Club through no fault of their own. Brian is considering all other options including any potential home FA Cup fixture which all depends on negotiations with the visiting club or even a discount for season ticket holders traveling to an away league game receiving some kind of discount. The football club are also trying to look into multiple options to compensate the supporters and sponsors in some way which does not cause major harm to Shrewsbury Town FC’s finances. A supporter asked why the Bury Football Club was still on the Shrewsbury Town’s website as an upcoming fixture? Ian Whitfield (Media Manager) explained that a feed on www.shrewsburytown.com called “Opta Stats” automatically activates on all EFL club websites the stats for their next registered fixture & for Shrewsbury Town Football Club the next fixture on their database was originally Bury Football Club. Ian had raised this issue with stats provider and he explained that this will be corrected. Details are here https://www.optasports.com/about/the-opta- difference/ Brian wished to inform those present who may not be aware that Shrewsbury Town introduced more family orientated initiatives “Look with Lenny” which is an activity sheet and a pencil given to children entering the family area of the Montgomery Waters Meadow to provide them with an activity if they get bored with the game which has been well received by parents and children alike. Brian also wished to inform supporters that Lawrence nominated someone who works in the Family Stand to be the Family Liaison Officer which will not interfere with the work of Supporters Liaison Officers. The role interacts with the families and children as they enter the ground via the turnstiles & Brian feels that this will enhance the work achieved by Jamie’s team at Shrewsbury Town in the