### Q. What was achieved under the Third Action Plan?

A: There were a number of key achievements under the Third Action Plan (2016 to 2019):

- • introduction of the first response triage model for 1800RESPECT in August 2016 has • introduction of the first response triage model for 1800RESPECT in August 2016 has led to an increase in service performance. This resulted in a 172 per cent increase in the number of telephone and online contacts answered, with additional 40,500 people able to receive support in 2016-17, in comparison with the previous year. The service demand continues to grow, with the service answering 98,466 telephone and online contacts in 2017-18, a 54 per cent increase from 2016-17. In 2018–19, first response counsellors answered over 163,000 contacts, a growth of 66 per cent from the preceding year.
- • DV-alert frontline services training program developed and piloted a new accredited • DV-alert frontline services training program developed and piloted a new accredited disability training stream and is currently adapting this training stream to a new flexible eLearning module.
- • Stop it at the Start campaign launched and completed a second phase of activity. • Stop it at the Start campaign launched and completed a second phase of activity.
- • Watch launched a number of campaigns to raise community awareness of violence, • Watch launched a number of campaigns to raise community awareness of violence, including non-physical forms of violence, and to empower bystanders to challenge disrespect towards women, where safe and appropriate to do so.
- • organisations implemented projects aimed at reducing culturally and linguistically • organisations implemented projects aimed at reducing culturally and linguistically diverse (CALD) women’s experiences of domestic and family violence in their local communities.
- o projects were developed and implemented locally to meet needs identified o projects were developed and implemented locally to meet needs identified within each community.
- o of projects include working with communities to raise awareness, o of projects include working with communities to raise awareness, encouraging attitudinal and behavioural change (including engaging with men), and strengthening pathways and access to information and support.
- o eight Safer Pathways projects help CALD women in regional areas o eight Safer Pathways projects help CALD women in regional areas experiencing, or at risk of, domestic and family violence or sexual assault to access support by addressing barriers to accessing services. The sites were chosen based on local government areas with high numbers of recent CALD arrivals, significant cultural diversity and identified high rates of domestic and family violence.
- o 18 Communities Leading Prevention projects received funding to support o 18 Communities Leading Prevention projects received funding to support long-term changes in community awareness, attitudes and behaviours to reduce violence against women and their children in CALD communities.

## Fourth Action Plan

### Q: What is the Fourth Action Plan?

A: The Australian Government led the development of the Fourth Action Plan in partnership with state and territory governments. On 9 August 2019, the Council of Australian Governments endorsed the Fourth Action Plan (2019-2022) which reflects and builds on the outcomes of the First, Second and Third Action Plans to create lasting change.

### Q: What happens at the completion of the Fourth Action Plan in 2022?

A: The decision regarding what comes after the National Plan is a matter for Australian Governments and will be considered at a later date, based on evaluations and consultation with states and territories and other key stakeholders.