analyze this cv and job description and answer to the questions

CV
WORK HISTORY
Temporal office work - eHealth Centre & Wolt, Warsaw
onboarding partners to the platforms,
building and caring for relationships with partners,
providing complex IT support to users and clients.
5/2021 - 12/2021
Quality Control Specialist - Tesla, Grünheide (mark)
providing periodic quality control,
identifying and solving technical issues,
reporting and recommending adjustments.
3/2022 - 2/2023
3/2023 - 9/2023 Career Break - relocation and travel
Moving from Germany to Barcelona. 3 months of intensive Spanish
course, trip to USA and family’s celebration.
Account Receivable Specialist - MediaMarktSaturn Global Business
Services (supporting MMS Poland), Barcelona
managed full-cycle AR processes, including invoicing, payments,
reconciliations, and refund processing,
played a key role in the transition of AR processes to GBS, ensuring
seamless service delivery,
facilitated communication between client company and GBS,
including providing translations,
prepared and maintained AR procedures and documentation,
delivered training to new employees and client staff on procedures
and tools used,
proficient in SAP, Cherwell, Pirania and Excel tools,
collaborated with Global Process Experts to improve AR efficiency
and accuracy.
2/2024 - present
11/2023 - 01/2024 Customer Representative - Concentrix and Webhelp, Barcelona
Temporary role (due to increased number of cases on the market).
CURRICULUM VITAE
Barbara Anna Kawczak
phone number: <PRESIDIO_ANONYMIZED_PHONE_NUMBER>
email address: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
LinkedIn profile: <PRESIDIO_ANONYMIZED_URL>
EDUCATION
Cracow University of Economics
BA/BSc degree in Economics - Business Development Strategies
10/2013 - 7/2017
SKILLS & ATTITUDES
SAP accounting usage,
being precise and detail-oriented,
resilience in understanding and solving issues,
logical thinking ability,
computer and MS Office knowledge (Outlook, Excel, etc.),
rapidly assimilates to new systems (Salesforce, Cherwell, SAP),
capability for alternative problem-solving.
I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the
Personal Data Protection Act of 10.05.2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of
the European Parliament and of the Council of 27.04.2016 on the protection of natural persons with regard to the processing of
personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
HOBBIES AND INTERESTS
In my free time I walk a lot and study social related topics. I enjoy baking, cooking and
solving puzzle. Whenever possible, I am trying to learn new languages and swim.
LANGUAGES
Polish – native
English – C1
Spanish – B1
STUDENTS ACTIVITIES
Member and leader - Wagabunda Club, Cracow
organization of about 40 travel slideshows in 1 year,
financial and reporting administration of club activities,
social media and mailboxes services,
events organization - Cracow Mountain Festival, 18th Anniversary.
10/2013 - 6/2017
Summer worker - Hotel Eldhestar, Iceland
providing customer service in the hotel,
working as a night guard - looking for northern lights.
7/2017 - 10/2017
Hospitality Associate - Lokal Vegan Bistro, Warsaw
maintaining high standards of customer service,
managing multiply responsibilities at once.
8/2019 - 4/2021

job description 

Customer Service Specialist
Barcelona — SPAIN
HomeJoin our teamExplore opportunitiesCustomer Service Specialist
Req ID

94183

Posted

Feb 14, 2025

Function

Other

Location

Barcelona, B, ES, 08000

CUSTOMER SERVICES REPRESENTATIVE

Location: Barcelona, Spain

 

The Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while ensuring clear and effective communication. Working closely with cross-functional teams, you’ll play a vital role in fostering customer satisfaction and loyalty by upholding service level agreements and company guidelines.

 

 

Your main focus:

 

· Customer Interaction and Resolution: Act as the first point of contact for customer and commercial care, providing prompt and professional support across multiple communication channels (phone, email, chat, etc.).

· Order Management: Handle all types of customer orders from placement to invoicing, ensuring accuracy and efficiency. Manage order rescheduling, back-order management, and invoicing (EDI, PDF, or mail).

· Collaboration with Internal Teams: Work closely with Shared Service Center (SSC) Credit Management to address blocked orders, Planning and Logistics to meet requested delivery dates, and Transportation teams to track deliveries. Provide valuable order and volume insights to these departments.

· Customer Communication: Deliver clear and accurate information to customers regarding orders, delivery statuses, invoices, product availability, pricing discrepancies, and claims. Maintain the company’s tone and customer experience standards while adapting to customer-specific needs.

· Returns and Refusals: Manage returns and refusals, including analysis, approval coordination, and processing with the SSC.

· Issue Resolution and Escalation: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the CS Operations Manager when required.

· Audit Support and Compliance: Provide support for daily, monthly, and yearly audit checks (e.g., OTC22, OTC50), ensuring compliance with company policies and standards.

 

Working for Coty means constant opportunities and change. You will be managing a lot of things at the same time, but this is also what makes it exciting!

 

 

Key success measures for the Customer Services Representative include the following:

 

· Operational Efficiency: Achieve high Fill Rate On Time (FROT) and Order Accuracy rates while ensuring timely delivery cycles and error-free order processing. Support revenue recognition reconciliations and provide accurate data in daily operational updates (DDS).

· Customer Satisfaction: Maintain excellent Customer Satisfaction Scores (CSAT) through efficient, accurate, and professional customer service interactions.

· Training and Development: Complete all required training programs and demonstrate ongoing professional growth and skill enhancement.

· Process Adherence and Improvement: Strictly follow standard operating procedures (SOPs) and work instructions while contributing to continuous process improvements.

 

The Customer Services Representative will liaise with various stakeholders, such as:

 

· BU CS Operations Manager

· BU Sales representatives

· BU Supply planning

· Logistics & transportation

· Customers

· Master data analysts

· SSC

 

YOU ARE A COTY FIT

 

You have strong problem solving skills and have the ability to think quickly & resolve issues effectively. As a Customer Services Representative, you get energy from working in a fast-paced, diverse, and challenging environment.

 

Other than that, we are looking for candidates who:

 

- Have a high school diploma or equivalent (required)

- Bachelors degree in a relevant field (preferred)

- 1-3 years experience in a customer service, support or call center role

- Knowledge & technical understanding of SAP for Order Processing

- Experience with CRM tools (e.g., Salesforce, Zendesk) will be a plus

- Basic fluency/proficiency in English and proficient or native in any of the following languages: Spanish, French, Italian, Dutch, German

- Good communication & interpersonal skills

- Strong MS office skills, especially MS Excel

- Multitasking ability, with excellent time management and organizational skills

 

 

OUR BENEFITS

 

As our Customer Services Representative, some of the benefits you will receive are:

 

· Competitive remuneration and perks will be matched with your experience and knowledge.

· Ticket restaurant (daily diet for meals)

· Company products / Access to the company shop

· Life and accident insurance

 

 

 

RECRUITMENT PROCESS

 

· A screening call with the recruiters

· A first online/in-person interview with hiring managers

· A second interview (optionally)

· Feedback, verbal offer

· Hiring

 

 

ABOUT COTY

 

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career.

questions

Candidate Information - Job related skills, experience, education and summary
Candidate Name:  	 
 

How did the candidate hear about the opportunity:
	LK headhunt
What is your motivation for looking for a 
new opportunity/ applying to Coty?	 
 

Education:
	o	 
Previous/Current Company & Position & reason for leaving?
	o	
Overview of Candidates relevant experience to date:
	
 
Technical Skills:




	

Additional Screening Comments - relevance of Experience, Communication & Soft skills
   Knowledge of SAP
knowledge of EXCEL