Elliott, 16 Feb. 2025 , 06:29pm
I’ve just tried to active one of my free extras but can’t actually see this on my account (Disney +)

O2 Virtual Assistant, 16 Feb. 2025 , 06:29pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 16 Feb. 2025 , 06:29pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Elliott, 16 Feb. 2025 , 06:30pm
07966412170

O2 Virtual Assistant, 16 Feb. 2025 , 06:30pm
[Rich Content]
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Elliott, 16 Feb. 2025 , 06:30pm
Something Else ❔

O2 Virtual Assistant, 16 Feb. 2025 , 06:30pm
[Rich Content]
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Elliott, 16 Feb. 2025 , 06:30pm
Something Else ❔

O2 Virtual Assistant, 16 Feb. 2025 , 06:30pm
[Rich Content]
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Elliott, 16 Feb. 2025 , 06:30pm
Pay Monthly

O2 Virtual Assistant, 16 Feb. 2025 , 06:30pm
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 16 Feb. 2025 , 06:30pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 16 Feb. 2025 , 06:30pm
[Rich Content]
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Elliott, 16 Feb. 2025 , 06:31pm
It’s about my Account

O2 Virtual Assistant, 16 Feb. 2025 , 06:31pm
Thanks! 🙏
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O2 Virtual Assistant, 16 Feb. 2025 , 06:31pm
Please can you confirm your full Name
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Elliott, 16 Feb. 2025 , 06:31pm
Elliott Howe

O2 Virtual Assistant, 16 Feb. 2025 , 06:31pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Elliott, 16 Feb. 2025 , 06:31pm
Yes

O2 Virtual Assistant, 16 Feb. 2025 , 06:31pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 16 Feb. 2025 , 06:41pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Soaif Ali, 16 Feb. 2025 , 06:42pm
Hi Elliott, and good evening! I appreciate you contacting O2. My apologies for the wait.  
  
I'm here to assist you with your O2 extra.  
In case if you haven't received any link to activate the extra, please use [this](https://disneyplus.com/activate?token=eyJraWQiOiJMV00tNkxGekNuRkVhcTNPNTZBWC0wRll1bE9VSl9tcEtLM0tXV2NaMzg0IiwiYWxnIjoiUlMyNTYifQ.eyJpc3MiOiJhcGkubzIuY28udWsiLCJhdWQiOlsiYWN0aXZhdGlvbi5kaXNuZXlwbHVzLmNvbSJdLCJleHAiOjE3NDIxNDg3MzgsImlhdCI6MTczOTcyOTUzOCwiYWRkcmVzcyI6eyJjb3VudHJ5IjoiVUsifSwicHJvZHVjdHMiOlsiY29tLmRpc25leS5PMi5zdGFuZGFsb25lLmJhc2ljIl0sInByb3ZpZGVyIjoiTzJfVUsiLCJzdWIiOiI2MzU5NmIyMS1iZDA0LTQyYjQtOTJlNC1jZjA2OWMwZDMyZDcifQ.S9xZ3tAgRvMpst7WBB8_eOJQp3s85-rSRAMIksiAqgTcJNmz43NnSenPZ7fwV1QKDybNojZcaPgRNtaimH0bjMI2yKSvYd96GAWeR5s7KIWmTa13jRSYuqowrUyaMYQDHAhbNcmjcKJ1bbShgdMC1BOktano3Zr0MIQvQN2VG2S77e7FBymKke_XY85aGnTQ00-0CCLwR2gr8ecmMwoBXORAtIZNOasKo-_aWUVCOCG5irCImp9OehNcV5oaRpZMMKvgmKs7Pfp3cUwtK3hsn0t9MMGuOcdZ3KDof_t4vDrFKIEWbIvekHoISnzDObG4OYux1o3SBw4RfYaLDaKvnQ&providerId=O2_UK) link.  
  
If needed, you can use 63596b21-bd04-42b4-92e4-cf069c0d32d7 as Redemption Code  
  
Let me know if there is anything else I may assist you with?
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Elliott, 16 Feb. 2025 , 06:48pm
Ok. Let me try this link

Elliott, 16 Feb. 2025 , 06:48pm
This isn’t working.

Elliott, 16 Feb. 2025 , 06:49pm
There was a problem  
activating your subscription.

Soaif Ali, 16 Feb. 2025 , 06:50pm
Please force close the window and restart, your extra will be activated :)  
  
Let me know if this worked.
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Soaif Ali, 16 Feb. 2025 , 06:56pm
I hope we have not caught you at an odd time. I do not mean to haste you, just checking if you have any further questions regarding your query? Please let me know.
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Elliott, 16 Feb. 2025 , 06:56pm
Still no success.

Elliott, 16 Feb. 2025 , 06:56pm
That link beings up the same reoccurring error message

Elliott, 16 Feb. 2025 , 07:05pm
Disney+  
There was a problem  
activating your subscription.

Soaif Ali, 16 Feb. 2025 , 07:13pm
Elliott, if I am correct, you are using a desktop, right?  
  
I just wanted to kindly let you know that this isn't a real-time chat service. Please feel free to go about your day as usual. You'll receive a notification on your phone whenever I respond, so you can pick up the chat at your convenience.  
  
We will stay connected, Just do not click on (X).
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Soaif Ali, 16 Feb. 2025 , 07:21pm
I hope we have not caught you at an odd time. I do not mean to haste you, just checking if you have any further questions regarding your query? Please let me know.
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Elliott, 16 Feb. 2025 , 07:26pm
No. I’m using my iPhone.

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic