Gary, 15 Feb. 2025 , 06:09pm
Hi I trying to remove one of my extras but nothing loading

O2 Virtual Assistant, 15 Feb. 2025 , 06:09pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 15 Feb. 2025 , 06:09pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Gary, 15 Feb. 2025 , 06:09pm
07749130543

O2 Virtual Assistant, 15 Feb. 2025 , 06:09pm
[Rich Content]
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Gary, 15 Feb. 2025 , 06:09pm
Something Else ❔

O2 Virtual Assistant, 15 Feb. 2025 , 06:09pm
[Rich Content]
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Gary, 15 Feb. 2025 , 06:10pm
Something Else ❔

O2 Virtual Assistant, 15 Feb. 2025 , 06:10pm
[Rich Content]
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Gary, 15 Feb. 2025 , 06:10pm
Pay Monthly

O2 Virtual Assistant, 15 Feb. 2025 , 06:10pm
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 15 Feb. 2025 , 06:10pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 15 Feb. 2025 , 06:10pm
[Rich Content]
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Gary, 15 Feb. 2025 , 06:10pm
It’s about my Account

O2 Virtual Assistant, 15 Feb. 2025 , 06:10pm
Thanks! 🙏
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O2 Virtual Assistant, 15 Feb. 2025 , 06:10pm
Please can you confirm your full Name
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Gary, 15 Feb. 2025 , 06:10pm
Gary Francis

O2 Virtual Assistant, 15 Feb. 2025 , 06:10pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Gary, 15 Feb. 2025 , 06:10pm
Yes

O2 Virtual Assistant, 15 Feb. 2025 , 06:10pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 15 Feb. 2025 , 06:11pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Gary, 15 Feb. 2025 , 06:11pm
Hi am trying to remove one of my extras the Disney plus but when I click on the extras nothing loading up

Soaif Ali, 15 Feb. 2025 , 06:15pm
Hi Gary, and good evening! I appreciate you contacting O2. My apologies for the wait.  
  
I am sorry but the reason you are unable to remove the extra is because you are in minimum contract term of Disney which is 6 months.  
  
I would request you to please reach us once this is completed.
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Gary, 15 Feb. 2025 , 06:17pm
You not listening am WHEN I CLICK ON EXTRAS NOTHING LOADING SO I CANT SEE MY EXTRAS

Gary, 15 Feb. 2025 , 06:18pm
PLUS I haven’t signed up for no contract with Disney

Gary, 15 Feb. 2025 , 06:20pm
Unless 02 fraudulent on my behalf without asking me first

Act as Soaif Ali and suggest the next best response saying, I am sorry but you added Disney on 12/06/2024 for 6 months free, post 6 months, your Disney subscription got renewed for another 6 months which is in lock in period, this means that you won't be able to opt out of it for the next 6 months . Response should be acknowledging and empathetic