Good morning. Thank you for calling in Samsung. We are speaking with trustee from premium support. I will be delighted to help you today.
 Madam, we are having a Samsung refrigerator and it is not working. I just want to register my complaint.
 Alright sir. Please be assured I will definitely help you regarding this.
 And could you please confirm am I speaking with Mr. Deepak Gupta?
 Correct.
 Thank you for the confirmation. Mr. Gupta, if in case call gets disconnected in between our conversation, I will give you a call back from my side.
 Okay. So sir, as per the details I am getting here over your account, you are having a Samsung side by side refrigerator purchased in 2020.
 Correct.
 May I know sir, what exact problem you are facing in your refrigerator?
 Not really.
 Alright. Don't worry sir, we do have some easy troubleshooting steps to resolve this problem.
 If you allow me, I can share it with you.
 Okay.
 We also have a visual support facility. It is kind of video calling. So you can show me temperature settings and other settings of your refrigerator.
 If it will be resolvable over the call, I will guide you. Otherwise, I will arrange an engineer to check this problem. Okay?
 Okay. Fine.
 Okay. So for that sir, I am sharing a link with you on your number. Just allow me a minute. Please stay connected on the call.
 Okay.
 Okay. And may I know Mr. Gupta, from how long you are facing this cooling issue?
 Since morning.
 Since morning only. Okay. No worries sir, we will check it out and if it will not resolve, then I will arrange technician to check. Okay.
 Please check sir, I have shared a text message on your number.
 Yeah.
 Okay. You have received it?
 Yes. Got it.
 Yes sir. Please open that link. Connection link.
 Okay. Open. Okay.
 Okay. Yeah.
 Okay sir, actually video is not connected yet. Now it is connected. Okay. So right now sir, temperature is showing 23 for both the freezer and fridge section.
 And that is very high for a refrigerator. That's why cooling is not happening. I request you to remove that lock, child lock.
 Child lock?
 Yes sir.
 This one?
 Yes sir. That lock button. Press that button.
 Okay.
 Press that lock button. Press that lock button for...
 Okay. Done.
 Okay. Now change temperature. For freezer, keep it at minus 23.
 Okay.
 Sir, was there any power cut or something?
 Yeah. It was done.
 Yes sir. That's why cooling is not happening. Keep the temperature at minus 23. Press it once. Then again. Okay. And for fridge section sir, keep it at 1 degree.
 Okay.
 Okay.
 Okay. Right now it will again go to 23 only. Positive 23. Because it shows inside temperature. Whatever the inside temperature is, that same temperature is shown on display. So it will take some time to set the temperature. Okay. Also sir, I request you to once restart your refrigerator. As there was a power cut sir, it is required to restart the refrigerator. So like switch it off from main power plug.
 I did that madam. Actually I did it.
 You have done that. Okay. So right now sir, I have asked you to change the temperature. If you want, I can give you a follow up call after 1-2 hours, like 2-3 hours and check. And sir, since morning the temperature is 23 only?
 No. Actually I don't remember. I just opened it half an hour back and found that it's very hot. So then I said that I saw the temperature is showing as 23. Then I restarted the fridge. And then I thought I should call the customer here. Maybe some problem is there.
 Yes.
 Sir, actually there is no such technical issue. There is only temperature difference. That's why it is not cooling and you have not overloaded the refrigerator. Right sir?
 No, no, no. It's not overloaded.
 Okay. And please confirm sir, that door is closing properly? Like door gasket is okay?
 Hmm... That's what I think is is okay.
 Hmm... Okay. Okay. So no worries Mr. Gupta, I just request you to wait for some time. Okay wait for few hours and try to like do not...
 not do more opening and closing of the door. Okay. Keep it in closed condition only for
 few hours to get the proper cooling generated inside the refrigerator. Okay. If you want
 sir, I can give you a follow up call after like any preferred time of yours and we will
 check it that cooling is happening or not or temperature has come down or not. If it
 has not changed, then I will arrange a technician. Then maybe there is some technical problem.
 We will check it and resolve it. Okay. Okay, madam. So, what I will do, I will
 monitor it and you can call me after how many like within half an hour or so we should
 be able to know if there is a problem or not. Yes, sir. Within like I can give you a call
 back at 1 o'clock. Okay. Till 1 o'clock some changes must be there. So, you can confirm
 me that from 23 it has changed or not. Okay. And try to avoid opening of door till 1 hour
 for next 1 hour. Try to avoid the opening of door. Okay, sir. So, I will give you a call
 back at 1 p.m. to check. Okay.
 If it if the cooling is not happening, then I will arrange a technician to check this
 problem and resolve it. Okay. Okay, fine, madam. That's fine. So, just give me a call
 back. Sure, sure. And then I can check and meanwhile I will avoid opening the break.
 Yes, sir. Yes, sir. Definitely. Okay. So, as of now, Mr. Gupta, anything else I may
 help you with Samsung related products? No, madam. Thanks. That's all problem. Most
 welcome, sir. I hope, sir, till now the information and assistance I have provided you, you are
 completely satisfied with that? Yes, yes, madam. Thank you so much, sir. Thank you
 so much, sir. And for the follow-up, I will give you a call back at 1 p.m. Okay. Okay.
 We truly value your association with Samsung. You were speaking with trustee. Have a great
 day. Okay. Thank you. You need to classify the above sentences by analyzing which statement was made by Agent and which one is made by the Customer.