ROSS BRANCH
<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Personal Website
(803) 269-1171
Charlotte, NC 28262
Linkedin |Tableau Portfolio | GitHub | Upwork Profile
SUMMARY
Maintenance Technician with extensive experience specializing in appliance repair and work order management.
Demonstrated expertise in data analysis for proactive maintenance, resulting in improved tenant satisfaction.
Strong collaboration skills and a focus on process improvement, consistently optimizing operations to reduce
downtime and enhance service quality.
SKILLS
Appliance repair
Work order management
Team collaboration
Problem solving
Time management
Attention to detail
Painting
Mechanical
troubleshooting
Grounds upkeep
Refrigeration systems
Generator
maintenance
Hand and power tools
Plumbing repair
Apartment
maintenance
Tableau
SQL
Excel
Process improvement
Resource allocation
Inclusion
Community engagement
Building teams
Community involvement
Data management and
analysis
Visualization and reporting
EXPERIENCE
01/2025- Current
Maintenance Technician, (Freelance), NC
Diagnosed, repaired, and maintained various appliances and building systems.
Managed work orders eﬃciently, prioritizing urgent and routine maintenance
tasks.
Conducted preventive maintenance and perform data-driven inspections to
reduce downtime
Collaborated with property managers and clients to identify maintenance needs
and deliver tailored solutions.
Implemented process improvements to enhance service quality and operational
eﬃciency.
Maintained detailed records of maintenance activities and parts inventory.
08/2024- 01/2025
Maintenance Technician II, Presley Oaks, Charlotte , North Carolina
Responsible for daily property maintenance.
Responded to work orders within 24 hours.
Prepared vacant apartments for leasing.
Completed accurate paperwork for service requests.
Tracked inventory usage.
Notifi
ed the Maintenance Supervisor of reordering needs.
Analyzed work order and inventory data to identify usage patterns and
forecast maintenance supply needs, ensuring timely restocking, and
minimizing downtime.
03/2024- 08/2024
Maintenance Technician, University Townhomes at Charlotte, Charlotte , North
Carolina
Responded to service requests.
Launched into action when maintenance issues arose.
Collaborated with teammates and prioritized service requests to earn trust and build
resident satisfaction.
Analyzed service request trends and response times to optimize task prioritization,
improving team eﬃciency, and resident satisfaction.
06/2023- 03/2024
Maintenance Technician, MAA South Line, Charlotte, NC
Prepared apartments for move-in by diagnosing, troubleshooting, and repairing heating,
ventilation, and air conditioning (HVAC) units; electrical appliances, outlets, and light
fi
xtures; plumbing, carpentry, and locks.
Collected and analyzed maintenance request data to identify recurring issues in
apartments, enabling proactive repairs, and improving tenant satisfaction.
08/2022- 03/2023
Appliance Technician, Sloan Appliance Services, Columbia, SC
Diagnosed and repaired large household appliances (refrigeration, cooking,
dishwasher, laundry) in the fi
eld, on premises, to the best of my ability, and to the
customer's satisfaction.
Ability to read and interpret electrical schematic drawings.
Analyzed repair data and service records to identify patterns in appliance failures,
helping to optimize maintenance processes, and improve customer satisfaction.
EDUCATION AND TRAINING
12/2023
Certifi
cation in Data Analysis and Visualization
University of North Carolina at Charlotte
03/2022
Certifi
cation in Data Analytics
Google - Coursera
12/2019
Exercise and Sport Science
Coastal Carolina University
CERTIFICATIONS
EPA Universal Data Analysis
and Visualization
VOLUNTEER EXPERIENCE
Mary Jean's Dream Nonprofit Organization, Volunteer Data AnalysT