Assistant: 
User: User: Given an HTML page, classify it by group name and page type from the list below, and return the group name and page type separated by commas.

**Groups and Pages:**

1. **Landing and Information Pages**
   - Pages: Home Page, About Us Page, Services Page, Team Page, Privacy Policy Page, Terms and Conditions Page

2. **Content & Blog Pages**
   - Pages: Blog Listing Page, Blog Post Page, Media Gallery Page, Case Study Page, Portfolio Page, Portfolio Detail Page

3. **Contact & Interaction Pages**
   - Pages: Contact Page, Support Page, Feedback or Survey Page, Testimonials Submission Page, Volunteer Page

4. **E-commerce Pages**
   - Pages: Product Listing Page, Product Detail Page, Shopping Cart Page, Checkout Page, Order Confirmation Page

5. **Search & Navigation Pages**
   - Pages: Search Results Page, Sitemap Page, 404 Error Page

6. **User Account & Authentication Pages**
   - Pages: Registration Page, Login Page, User Profile Page, Subscription Page

7. **Job & Career Pages**
   - Pages: Job Listings Page, Job Posting Detail Page

8. **Event & Announcement Pages**
   - Pages: Events Page, Event Detail Page, Press Release Page

9. **Support & Resource Pages**
   - Pages: Knowledge Base Page, Resource Library Page, API Documentation Page

10. **Specialized Pages**
    - Pages: Donation Page, Membership Page, Leaderboard Page, Partner Page, Affiliate Page, Interactive Tool Page

**Your response should be in the format:**
`Group Name, Page Type`, no other formats or text!!!

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Today AmTrust International underwrites over $2.5bn of gross written premiums and employs more than 1500 people in 14 countries.</p>
</div></div></div><div class="roles-field mb-4"><h2>Description</h2><div><p>Arc Legal Group, an AmTrust International business, is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets. With over two decades of industry experience, we are experts in our field with superb products and market knowledge with digital innovation at the heart of our business. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.</p>
<p></p>
<p>We are currently looking for an ambitious and highly motivated Business Analyst to join our team on a full time basis in our Colchester office.</p>
<p></p>
<p>This role will report directly into our Chief Operating Officer and will have an integral role to play in the optimisation of the way we work, partnering closely with our operational teams this individual will work to identify and deliver all requirement to ensure we are working as effectively and efficiently as possible.</p>
<p></p>
<p>The Business Analyst will own and maintain requirements throughout the project lifecycle ensuring the solution delivered meets the objectives of the project, including scope, time, cost and quality,  other aspects of this role include but are not limited to:</p>
<ul>
<li>Own and develop stakeholder relationships across various sites.</li>
<li>Production of “As-Is” and “To-Be” business processes as well as business cases and associated materials</li>
<li>Define clear and realistic business requirements with stakeholder to achieve appropriate outcomes..</li>
<li>Call out risk and issues to the project so these can be managed and become an business analyst expert for Arc.</li>
</ul>
<p>To be successful in this role you will need to possess strong Excel skills and be comfortable with report writing and creating business cases. As a standalone role within Arc this role would be suited to someone who is confident in working closely with others but also able to work alone when needed and fulfil all aspects of a project themselves. Strong problem-solving skills, a business focused work ethic, and excellent communication skills and the confidence to deal with colleagues of all levels are a must.</p>
<p></p>
<p>If you are an ambitious person who is looking for a role that will give you the opportunity to progress your career at a speed that may be quicker than elsewhere in a role that will give you real exposure to the senior leaderships team then we want to hear from you.</p>
<p><strong>Submit you CV or drop us a line today!</strong></p>
</div></div><div class="attach_row"><h2><i class="far fa-paperclip mr-1"></i>&nbsp; Attachments</h2><ol><li style="color: rgb(75, 89, 149);"><a href="https://www.rezoomo.com/contentFiles/jobs/59961/attachments/43317_Job Description - Business Analyst - December 2023.docx" style="color: rgb(75, 89, 149);"><i class="fal fa-file-word"></i>Job Description - Business Analyst - December 2023.docx</a></li></ol></div><div class="my-4 jobSlider-field"><div class="custom-slider"><div class="slider main-slider"><div class="slider-list"><div class="slider-track" style="left: 0px;"><div class="item inline-item" style="position: relative; transition-duration: 0.6s; width: 190px;"><div class="inner"><p class="images" style="height: 0px; padding-bottom: 100px; background-size: cover; background-repeat: no-repeat; background-position: 50% center; margin-bottom: 0px; background-image: url(&quot;https://www.rezoomo.com//contentFiles/companies/1430/gallery/7724.jpg&quot;);"></p></div></div></div></div></div></div></div><div class="boxShadow-blue actionJob-btn mb-2 mb-lg-3"><button class="btn applyjob has-tooltip-arrow " style="color: rgb(255, 255, 255); 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User: Given an HTML page, classify it by group name and page type from the list below, and return the group name and page type separated by commas.

**Groups and Pages:**

1. **Landing and Information Pages**
   - Pages: Home Page, About Us Page, Services Page, Team Page, Privacy Policy Page, Terms and Conditions Page

2. **Content & Blog Pages**
   - Pages: Blog Listing Page, Blog Post Page, Media Gallery Page, Case Study Page, Portfolio Page, Portfolio Detail Page

3. **Contact & Interaction Pages**
   - Pages: Contact Page, Support Page, Feedback or Survey Page, Testimonials Submission Page, Volunteer Page

4. **E-commerce Pages**
   - Pages: Product Listing Page, Product Detail Page, Shopping Cart Page, Checkout Page, Order Confirmation Page

5. **Search & Navigation Pages**
   - Pages: Search Results Page, Sitemap Page, 404 Error Page

6. **User Account & Authentication Pages**
   - Pages: Registration Page, Login Page, User Profile Page, Subscription Page

7. **Job & Career Pages**
   - Pages: Job Listings Page, Job Posting Detail Page

8. **Event & Announcement Pages**
   - Pages: Events Page, Event Detail Page, Press Release Page

9. **Support & Resource Pages**
   - Pages: Knowledge Base Page, Resource Library Page, API Documentation Page

10. **Specialized Pages**
    - Pages: Donation Page, Membership Page, Leaderboard Page, Partner Page, Affiliate Page, Interactive Tool Page

**Your response should be in the format:**
`Group Name, Page Type`, no other formats or text!!!

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Today AmTrust International underwrites over $2.5bn of gross written premiums and employs more than 1500 people in 14 countries.</p>
</div></div></div><div class="roles-field mb-4"><h2>Description</h2><div><p>Arc Legal Group, an AmTrust International business, is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets. With over two decades of industry experience, we are experts in our field with superb products and market knowledge with digital innovation at the heart of our business. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.</p>
<p></p>
<p>Are you a customer service pro with a knack for de-escalating difficult situations? We are looking for a Customer Relations Executive to join our team and help us provide exceptional service to our customers, you will be the first point of contact for customers to deal with and resolve their issues relating to legal expenses matters.</p>
<p></p>
<p>Reporting into the Customer Relations Manager this is a front-line customer facing role with a primary focus on maintaining the high service levels upheld by the customer relations department.</p>
<p></p>
<p>Essential role functions include but are not limited to:</p>
<ul>
<li>Handling and resolving complaints in accordance with service standards and FCA regulations including corresponding with policyholders, contractors, claim suppliers and solicitors by letter and telephone.</li>
<li>Providing prompt and clear communications to the complainant within regulatory timescales.</li>
<li>Ensure consistent and fair customer outcomes by assessing all aspects of the complaints received in line with similar past cases/decisions.</li>
</ul>
<p></p>
<p>The ideal candidate will have good written and verbal skills as well as strong understanding of customer service best practices, and experience with a variety of communication platforms. You should also have a keen eye for detail and the ability to think on your feet and put the customer at the heart of everything you do.</p>
<p></p>
<p>Along with basic contractual benefits, such as 25 days holidays and pension, we offer a host of other benefits including free insurances (Life Assurance, Income Protection and Travel), a free FitBit and online 24/7 virtual support.</p>
<p></p>
<p>For more information and to show your interest, submit your CV and we will be in touch.</p>
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