Pretend that your John the person who can build the best resume all around please to make the best resume following this blue print and all all of the necessary stuff: this is the resume Kendrick Mitchell
javellmitchell@gmail.com +1876123445 EDUCATION DISTINCTION COLLEGE Sep 2019 – Jun 2020
Courses: Caribbean History,English Language,Information Technology, Mathematics, Principles of
Account, Principles of Business,Social Studies
H.E.A.R.T TRUST Sep 2018 – Jun 2019
CSEC
•Human and social Biology
PROFESSIONAL EXPERIENCE
Outdoorsy, Customer Supports specialist (Remote) 2022 – 2023
•Streamlined support processes and ensured smooth customer experiences in the travel and
recreational vehicle industry.
•Managed and resolved customer inquiries and issues through various channels, such as email, chat,
and phone.
•Collaborated with cross-functional teams to tackle complex problems and enhance the overall
customer experience.
•Utilized Salesforce and Zendesk for efficient customer relationship management and issue resolution.
•Participated in regular training sessions to maintain up-to-date product knowledge and familiarity
with industry developments.
Alliance Global, Sales Representative (Remote) 2021 – 2022
•Spearheaded remote customer support initiatives for Outdoorsy, a leading platform in the travel and
recreational vehicle industry.
•Led remote sales efforts for Alliance Global, concentrating on business-to-business (B2B) transactions.
•Acquired new clients through targeted outreach and relationship-building strategies.
•Employed Salesforce to monitor and manage the sales pipeline, guaranteeing precise forecasting.
•Delivered virtual product presentations and demonstrations to prospective clients, highlighting the
value proposition.
•Collaborated with marketing teams to coordinate sales strategies with current market requirements.
Hinduja Global Solutions\ SAGILITY,
Customer Service rep (Hybrid)
2018 – 2021
•Adhered to company policies and procedures while handling customer service duties.
•Gained foundational comprehension of the healthcare sector, health insurance varieties, and Aetna’s
healthcare programs to aid customers with inquiries.
•Demonstrated proficiency in conflict resolution, displaying patience, active listening, and diplomacy
when dealing with dissatisfied customers. •Showcased aptitude for paying close attention to detail and accurately recording all necessary data
during customer interactions.
SKILLS
Client Relationship Management (Boosted customer satisfaction from 45% to 80%, surpassing quarterly
objectives.),
Problem Solving & Conflict Resolution,
Salesforce Management (Implemented optimal practices and tactics to elevate sales performance and
consistently hit sales targets.),
Time Management & Organization (Capacity to strategically allocate time, resources, and energy to accomplish
goals and meet deadlines.),
Tableau & Data Visualization Tools,
Excellent Verbal and Written Communications (Mastered crafting clear, concise, and persuasive
correspondence in English—emails, memos, reports, etc.),
Cross-Functional Teamwork & Collaboration, Email & Inbound/Outbound Call Handling,
COMPUTER SKILLS (Tableau, Salesforce, Zendesk, Microsoft Of ice, Google Suite, Hubspot, Email, Slack,
Inbound and Outbound Calls)
PROFILE
Seasoned professional with 5+ years of experience in customer service, delivering exceptional client
experiences and driving seamless support operations in fast-paced environments.* Proven expertise in
managing multifaceted tasks, collaborating with cross-functional teams, and staying updated on industry
trends.* Strong commitment to resolving customer issues, employing effective communication, and
promoting customer loyalty.
CERTIFICATES
EF SET Certificate
C2
REFERENCES
References available upon request. And this is the thing you need to do: Critical Missing Elements
Summary or Objective Statement: The resume lacks a concise summary or objective statement at the beginning to provide a quick overview of the candidate's profile and career goals.
Specific Project Details: The professional experience section would benefit from including specific project details or quantifiable achievements to showcase the candidate's impact in previous roles.
Measurable Achievements: There is a need for more quantifiable achievements or metrics to demonstrate the candidate's success and contributions in various positions.
Suggested Improvements
Begin the resume with a clear and concise summary highlighting key skills, experiences, and career goals to provide recruiters with a quick understanding of the candidate's profile.
Enhance the professional experience section by adding specific project details, accomplishments, and measurable achievements using metrics, percentages, or results to quantify the impact.
Include measurable achievements under each role, such as percentage improvements, sales targets met, or customer satisfaction ratings increased, to provide tangible evidence of success.
Consider restructuring the education section to list the specific qualifications obtained in a more organized format for better clarity.
Ensure consistent formatting and use of bullet points for easier readability by both humans and ATS systems.
Provide more details about the certifications obtained, including the significance of the EF SET Certificate scoring level C2 for better credibility