Jaydeep, 04 Jan. 2025 , 04:51pm
Hi

O2 Virtual Assistant, 04 Jan. 2025 , 04:51pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 04 Jan. 2025 , 04:51pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Jaydeep, 04 Jan. 2025 , 04:51pm
07766889938

O2 Virtual Assistant, 04 Jan. 2025 , 04:51pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 04 Jan. 2025 , 04:51pm
[Rich Content]
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Jaydeep, 04 Jan. 2025 , 04:51pm
It’s about my Account

O2 Virtual Assistant, 04 Jan. 2025 , 04:51pm
Thanks! 🙏
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O2 Virtual Assistant, 04 Jan. 2025 , 04:52pm
Please can you confirm your full Name
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Jaydeep, 04 Jan. 2025 , 04:52pm
Jaydeep Rana

O2 Virtual Assistant, 04 Jan. 2025 , 04:52pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Jaydeep, 04 Jan. 2025 , 04:52pm
Yes

O2 Virtual Assistant, 04 Jan. 2025 , 04:52pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 04 Jan. 2025 , 04:57pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 04 Jan. 2025 , 04:57pm
Hi Jaydeep, and good afternoon! I appreciate you contacting O2. My apologies for the wait.  
  
I'm here to assist you with your O2 account. Please share your query in detail. If you have multiple questions, listing them all together would be very helpful.
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Jaydeep, 04 Jan. 2025 , 05:05pm
Where is my SIM card

Jaydeep, 04 Jan. 2025 , 05:05pm
Not yet arrived

Jaydeep, 04 Jan. 2025 , 05:05pm
NC145614323

Jaydeep, 04 Jan. 2025 , 05:07pm
???

Soaif Ali, 04 Jan. 2025 , 05:07pm
I can certainly help you, but I see that the first name you have shared above doesn't exactly match with the name on the account.  
  
It will be a great help, if you can share the first name as per the O2 account.  
  
I just wanted to kindly let you know that this isn't a real-time chat service. Please feel free to go about your day as usual. You'll receive a notification on your phone whenever I respond, so you can pick up the chat at your convenience.
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Jaydeep, 04 Jan. 2025 , 05:08pm
Jaydeep

Soaif Ali, 04 Jan. 2025 , 05:10pm
Please check your My O2 app, O2 bill or emails from O2  
  
The name you have shared just now, doesn't exactly matched with the name updated on your account.  
  
Please take your time but help me with the correct name, I will be happy to wait until you reply.  
  
We will stay connected, Just do not click on (X).
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Jaydeep, 04 Jan. 2025 , 05:11pm
Jaydeepsinh

Jaydeep, 04 Jan. 2025 , 05:13pm
Jaydeep Rana

Jaydeep, 04 Jan. 2025 , 05:14pm
Jaydeepsinh Rana

Jaydeep, 04 Jan. 2025 , 05:14pm
??

Soaif Ali, 04 Jan. 2025 , 05:15pm
Can you please confirm any one of the above?  
  
I just wanted to kindly let you know that this isn't a real-time chat service. Please feel free to go about your day as usual. You'll receive a notification on your phone whenever I respond, so you can pick up the chat at your convenience.
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Jaydeep, 04 Jan. 2025 , 05:15pm
Jaydeepsinh

Soaif Ali, 04 Jan. 2025 , 05:17pm
Thanks. Let me check status of your order.  
  
Just to confirm, you ordered a plastic sim via post through our calling team, right?
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Jaydeep, 04 Jan. 2025 , 05:17pm
Yes

Jaydeep, 04 Jan. 2025 , 05:25pm
???

Soaif Ali, 04 Jan. 2025 , 05:27pm
Thanks. I see that as of now the sim card should have to be delivered to you.  
As it is still not delivered, there are chances that this has been lost by the courier.  
  
Can you please let me know if you want an esim, this can be setup instantly.
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Jaydeep, 04 Jan. 2025 , 05:28pm
No eSIM

Soaif Ali, 04 Jan. 2025 , 05:36pm
The best option for you right now is to get a replacement sim instantly from your nearest O2 store.  
  
We have a store at Harrow. I've in fact got the full address and opening times for you.  
24 St Anns Road  
Harrow  
HA1 1LA  
London  
  
Opening times  
Today 9:00 AM-6:30 PM  
Tomorrow 10:30 AM-5:30 PM  
Monday 9:00 AM-6:30 PM  
Tuesday 9:00 AM-6:30 PM  
Wednesday Closed  
Thursday 9:00 AM-6:30 PM  
Friday 9:00 AM-6:30 PM  
  
Let me know if there is anything else I may assist you with?
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Jaydeep, 04 Jan. 2025 , 05:37pm
Ok

Act as Soaif Ali and suggest the next best response.