Improve the the resume for kendrick as requested from this email: Hi Kendrick,

Thank you for submitting your application. We appreciate your interest in our company and are excited to learn more about your skills and experience.

After reviewing your application, we would like to request an updated copy of your resume with more detailed information about your employment history. Specifically, we would like you to ensure that for each role you've had, you include:

The start and end dates (month and year)
The company name and your job title
A brief summary of your responsibilities

We believe that this additional information will help us better understand your profile and determine if there are any suitable opportunities available for you.

Please send us your updated resume within the next 48 hours.

Thank you for your time and consideration. We look forward to hearing back from you soon. and this is the resume : Kendrick Mitchell
	  javellmitchell@gmail.com	  <PRESIDIO_ANONYMIZED_PHONE_NUMBER>
EDUCATION
 
DISTINCTION COLLEGE	Sep 2019 – Jun 2020
Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of Account, Principles of Business, Social Studies
H.E.A.R.T TRUST	Sep 2018 – Jun 2019
CSEC
  Human and Social Biology•
PROFESSIONAL EXPERIENCE
 
Outdoorsy, Customer Supports Specialist (Remote)	06/2022 – 12/2023
•	Implemented and streamlined support processes, enhancing customer experiences in the travel and recreational vehicle industry.
•	 Proficient use of Salesforce and Zendesk for CRM and issue resolution, essential for data processing and client management.
•	Engaged in problem-solving and process improvement, significantly boosting customer satisfaction rates from 45% to 80%.

Alliance Global, Sales Representative (Remote)	8/2021 – 7/2022  

•	Spearheaded remote customer support initiatives for Outdoorsy, a leading travel and recreational vehicle industry platform.
•	Led remote sales efforts for Alliance Global, concentrating on business-to-business (B2B) transactions.
•	Acquired new clients through targeted outreach and relationship-building strategies.
•	Employed Salesforce to monitor and manage the sales pipeline, guaranteeing precise forecasting.
•	Delivered virtual product presentations and demonstrations to prospective clients, highlighting the value proposition.
•	Collaborated with marketing teams to coordinate sales strategies with current market requirements.

Hinduja Global Solutions\ SAGILITY, 	03/2018 –06/ 2021
Customer Service rep (Hybrid)

•	Adhered to company policies and procedures while handling customer service duties.
•	Gained foundational comprehension of the healthcare sector, health insurance varieties, and Aetna’s healthcare programs to aid customers with inquiries.
•	Demonstrated proficiency in conflict resolution, displaying patience, active listening, and diplomacy when dealing with dissatisfied customers.
•	Showcased aptitude for paying close attention to detail and accurately recording all necessary data during customer interactions.

SKILLS
- Data Analysis & Reporting: Experienced in using Tableau for data visualization and analysis.
- Project Management & Administrative Support: Proficient in managing projects and administrative tasks using advanced Excel functions, demonstrating a strong ability in data gathering and analysis.
- Client Relationship Management: Boosted customer satisfaction from 45% to 80%, showcasing solid stakeholder management and customer service skills.
- Communication: Excellent verbal and written communication skills, crucial for drafting client engagement letters and managing correspondence.
- Problem Solving: Effective in resolving complex problems with a customer-focused approach.
- Software Proficiencies: Salesforce, Zendesk, Tableau, Microsoft Office (with advanced Excel), Google Suite, HubSpot, Slack, and Email management tools. 
PROFILE
 
Accomplished professional with over 5 years of experience in customer service, sales, and data analysis. Proven track record in delivering exceptional client experiences, managing customer inquiries and issues, and spearheading data processing and analysis initiatives. Proficient in utilizing CRM tools (Salesforce), Zendesk, Tableau, Microsoft Office, and Google Suite. Demonstrates exceptional data analysis and problem-solving skills, excellent verbal and written communication, and solid capabilities in managing projects and collaborating with cross-functional teams. Holds an EF SET Certificate C2 and is deeply committed to continuous learning and staying updated on industry trends. 
EF SET Certificate C2
REFERENCES
 
References are available upon request.