Suzanne, 23 Dec. 2024 , 08:08am
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O2 Virtual Assistant, 23 Dec. 2024 , 08:08am
Thanks for messaging with O2.
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O2 Virtual Assistant, 23 Dec. 2024 , 08:08am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Suzanne, 23 Dec. 2024 , 08:08am
07746511612

O2 Virtual Assistant, 23 Dec. 2024 , 08:08am
[Rich Content]
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Suzanne, 23 Dec. 2024 , 08:08am
Something Else ❔

O2 Virtual Assistant, 23 Dec. 2024 , 08:08am
[Rich Content]
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Suzanne, 23 Dec. 2024 , 08:08am
Something Else ❔

O2 Virtual Assistant, 23 Dec. 2024 , 08:08am
[Rich Content]
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Suzanne, 23 Dec. 2024 , 08:08am
Pay Monthly

O2 Virtual Assistant, 23 Dec. 2024 , 08:08am
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 23 Dec. 2024 , 08:09am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 23 Dec. 2024 , 08:09am
[Rich Content]
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Suzanne, 23 Dec. 2024 , 08:09am
It’s about my Account

O2 Virtual Assistant, 23 Dec. 2024 , 08:09am
Thanks! 🙏
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O2 Virtual Assistant, 23 Dec. 2024 , 08:09am
Please can you confirm your full Name
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Suzanne, 23 Dec. 2024 , 08:09am
Suzanne Atkins

O2 Virtual Assistant, 23 Dec. 2024 , 08:09am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Suzanne, 23 Dec. 2024 , 08:09am
Yes

O2 Virtual Assistant, 23 Dec. 2024 , 08:09am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 23 Dec. 2024 , 08:09am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 23 Dec. 2024 , 08:10am
Hi Suzanne, and good morning! I appreciate you contacting O2. My apologies for the wait.  
  
I'm here to assist you with your O2 account. Please share your query in detail. If you have multiple questions, listing them all together would be very helpful.
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Suzanne, 23 Dec. 2024 , 08:13am
WHY ARE TOU MAKING MY LIFE HELL. YOU HAVE JUST SEND ME A TEXT MESSAGE SAYING YOU HAVE CANCELLED MY DIRECT DEBIT ALL BECAUSE I PAID EARLY. DO YOU KNOW IM SICK TO DEATH OF THIS , IVE NOW JUST RECEIVED ANOTHER TEXT. I CANT DO RIGHT FOR DOING WRONG WITH 02. PLEASE REINSTATE THE DIRECT DEBIT OR YOU WILL NOT GET FUTURE PAYMENT AND I WILL BE GOING TO A SMALL CLAIMS COURT ABOUT THIS YOU ARE MAKING ME ILL

Act as Soaif Ali and suggest the next best response saying, that your direct got cancelled because you made a manual payment via My O2 though your card on 12/12/2024, if you would like to don't receive such emails please avoid paying manually and let the direct debit come off automatically each month, also we haven't fully cancelled the direct debit it will be just not taken this month as there is manual payment. Response should be acknowledging and empathetic