my chat with o1:
GET 172.64.236.79 29/Sep/2024:15:19:54 /s/ajax?action=email:getBuilderTokens&=1727615978618&mauticUserLastActive=16&mauticLastNotificationId= 624
GET 172.64.236.79 29/Sep/2024:15:19:50 /s/grapesjsbuilder/email/new_6a919e705dc95cf7bf715b6a5ff59bad96ea2d3b?template=blank&=1727615978617&mauticUserLastActive=11&mauticLastNotificationId= 1651
GET 172.64.236.79 29/Sep/2024:15:19:50 /s/ajax?action=email:getBuilderTokens&=1727615978616&mauticUserLastActive=11&mauticLastNotificationId= 624
GET 172.64.236.20 29/Sep/2024:15:19:49 /themes/brienz/thumbnail.png?v2838bda2 566945
GET 172.64.236.116 29/Sep/2024:15:19:49 /themes/confirmme/thumbnail.png?v2838bda2 37678
GET 172.64.236.72 29/Sep/2024:15:19:49 /themes/blank/thumbnail.png?v2838bda2 41928
GET 172.64.236.38 29/Sep/2024:15:19:49 /themes/paprika/thumbnail.png?v2838bda2 74099
GET 172.64.236.32 29/Sep/2024:15:19:49 /themes/trulypersonal/thumbnail.png?v2838bda2 23584
GET 172.64.236.79 29/Sep/2024:15:19:48 /s/emails/new?tmpl=list&=1727615978615&mauticUserLastActive=10&mauticLastNotificationId= 272148
GET 172.64.236.79 29/Sep/2024:15:19:46 /s/ajax?action=commandList&model=email&=1727615978614&mauticUserLastActive=8&mauticLastNotificationId= 86
GET 172.64.236.79 29/Sep/2024:15:19:45 /s/emails?=1727615978613&mauticUserLastActive=7&mauticLastNotificationId=

Based on the log entries you've provided, it appears that your server is recording a series of GET requests related to email operations, possibly within a web application that utilizes the Mautic marketing automation platform. Here's a breakdown of the logs and some observations:

Log Entry Breakdown
Timestamps in the Future
Date: 29/Sep/2024
Observation: The timestamps in your logs are set to September 29, 2024, which is in the future relative to today's date.
Implication: This could indicate that your server's system clock is incorrectly set. An inaccurate system time can lead to various issues, such as problems with scheduled tasks, SSL/TLS certificate validations, logging, and session expirations.
Repeated IP Addresses
IP Address: 172.64.236.* (various end digits)
Observation: The IP addresses are from a similar range, possibly indicating requests from a proxy, load balancer, or CDN (Content Delivery Network).
Action: Verify if these IPs are trusted and expected within your infrastructure.
GET Requests to Specific Endpoints
Endpoints:
/s/ajax?action=email:getBuilderTokens...
/s/grapesjsbuilder/email/new...
/themes/.../thumbnail.png
/s/emails/new?tmpl=list...
/s/ajax?action=commandList&model=email...
/s/emails?...
Observation: These endpoints are related to email template creation and management, possibly within the Mautic platform.
Implication: The requests involve actions like fetching builder tokens, loading email builders, accessing theme thumbnails, and listing emails.
Response Sizes
Sizes (in bytes): 624, 1651, 566945, 37678, etc.
Observation: The response sizes vary, with some requests returning substantial amounts of data (e.g., 566,945 bytes for a thumbnail image).
Action: Ensure that static assets like images are properly optimized for web delivery to enhance performance.
Recommendations
Check Server Time Configuration
Action: Verify and correct your server's date and time settings.
On Linux systems, use commands like date to display the current time and sudo timedatectl set-time to set the correct time.
Consider synchronizing your server time with an NTP (Network Time Protocol) server for automatic time updates.
Review Access Logs for Anomalies
Action: Analyze the access patterns to ensure there is no unauthorized or malicious activity.
Confirm that the IP addresses making these requests are legitimate.
If using a CDN or proxy, ensure it's configured correctly and that you're logging the client IP addresses appropriately.
Optimize Static Assets
Action: For large files like theme thumbnails, consider:
Compressing images to reduce file size.
Implementing caching headers to improve load times for returning users.
Using a CDN to distribute the load and improve global access speeds.
Audit Email Platform Activity
Action: Since the logs indicate activity related to email template creation and commands:
Verify that all operations are expected and initiated by authorized users.
Check for any errors or issues within the email platform's logs that might need attention.
Security Considerations
Action: Ensure that your application is secure:
Validate query parameters to prevent injection attacks.
Implement rate limiting if necessary to prevent abuse of endpoints.
Keep the email platform and all related software up to date with the latest security patches.
Additional Assistance
If you're experiencing specific issues or have concerns about these log entries, please provide more details:

Are users reporting any problems with the email system?
Have you noticed any performance issues or errors in the application?
Do the logs coincide with any recent changes or updates made to the system?
By understanding more about the context and any symptoms you're observing, I can offer more targeted advice to help resolve any issues.

Failed to load resource: the server responded with a status of 404 ()
/s/config/edit:8068 Tracking Prevention blocked access to storage for https://www.gravatar.com/avatar/b0e8e2f14bc59cb30b78b9b0c6219aa1?s=250&d=http%3A%2F%2Fmautic.nouari.com%2Fapp%2Fassets%2Fimages%2Favatar.png%3Fv2838bda2.
/s/config/edit:8068 Tracking Prevention blocked access to storage for https://www.gravatar.com/avatar/b0e8e2f14bc59cb30b78b9b0c6219aa1?s=250&d=http%3A%2F%2Fmautic.nouari.com%2Fapp%2Fassets%2Fimages%2Favatar.png%3Fv2838bda2.
/s/config/edit:1 Unchecked runtime.lastError: The message port closed before a response was received.
app.js?v2838bda2:418 https://mautic.nouari.com/s/emails/new
builder.js?v2838bda2:75 Uncaught ReferenceError: ClassicEditor is not defined
at builder.js?v2838bda2:75:10405
at builder.js?v2838bda2:1:960649
at Array.forEach ()
at Object.init (builder.js?v2838bda2:1:960589)
at tp.initEmailHtml (builder.js?v2838bda2:76:5604)
at tp.initGrapesJS (builder.js?v2838bda2:76:2712)
at Mautic.launchBuilder (builder.js?v2838bda2:76:9446)
at HTMLButtonElement.onclick (emails:1:8)
at Object.trigger (libraries.js?v2838bda2:605:90)
at HTMLButtonElement. (libraries.js?v2838bda2:610:254)

Based on the additional error messages you've provided, it appears that you're experiencing issues with your Mautic installation, specifically when trying to use the email builder interface. The key error messages are:

Uncaught ReferenceError: ClassicEditor is not defined
Failed to load resource: the server responded with a status of 404 ()
Tracking Prevention blocked access to storage for https://www.gravatar.com/avatar/...
Let's address these errors step by step to identify the root cause and provide solutions.

Uncaught ReferenceError: ClassicEditor is not defined
Explanation:

The error Uncaught ReferenceError: ClassicEditor is not defined indicates that the JavaScript variable ClassicEditor is not available in the context where it's being used.
ClassicEditor is part of CKEditor 5, a rich text editor used by Mautic for content editing.
This error typically occurs when the CKEditor script has not been loaded properly, possibly due to a missing file, incorrect file path, or a loading order issue.
Potential Causes:

Missing CKEditor Files: The CKEditor scripts are missing from the server or were not properly installed.
Incorrect File Paths: The paths to the CKEditor scripts are incorrect due to misconfiguration.
Failed Script Loading: The scripts failed to load due to server issues or network errors.
Action Steps:

Check for 404 Errors in Network Tab:
Open your web browser's Developer Tools (usually by pressing F12).
Navigate to the Network tab.
Reload the page where the error occurs.
Look for any failed requests, especially for .js files related to CKEditor or ClassicEditor.
Identify Missing Scripts:
Specifically, look for a request to ckeditor.js or similar CKEditor script files.
If you find that the CKEditor files are returning a 404 Not Found error, it means the files are missing or the path is incorrect.
Verify CKEditor Installation:
On the Server:
Connect to your server via SSH or use a file manager.
Navigate to the location where Mautic is installed.
Check for the presence of CKEditor files, typically located in media/js/ckeditor or a similar directory.
Ensure All Files Are Present:
If files are missing, you might need to re-upload them or reinstall CKEditor.
If you recently updated Mautic, ensure the update completed successfully.
Check File Permissions:
Ensure that the CKEditor script files have the correct file permissions.
Typically, files should have permissions set to 644, and directories to 755.
Incorrect permissions might prevent the server from serving these files.
Verify Script Paths in HTML:
In the page source (Ctrl+U in most browsers), check that the script tags referencing CKEditor have the correct src attributes.
Example:

<script src="/media/js/ckeditor/ckeditor.js"></script>


If the src paths are incorrect, adjust them to point to the correct location of the CKEditor files.
Check Server Configuration:
Ensure that your web server (e.g., Apache, Nginx) is configured to serve the CKEditor files.
Verify that there are no .htaccess rules or server configurations blocking access to the CKEditor directory.
Clear Mautic Cache:
Sometimes, cached data can cause issues.
Clear Mautic's cache by deleting the contents of the app/cache directory.
Run the following commands in your Mautic installation directory:

rm -rf app/cache/*
php app/console cache:clear
(Adjust commands based on your environment and Mautic version.)
Reinstall or Update CKEditor:
If necessary, download the latest CKEditor package compatible with Mautic and replace the existing CKEditor files.
Ensure you back up your existing files before making changes.
Check for JavaScript Errors from Plugins or Extensions:
Sometimes, third-party Mautic plugins or browser extensions can interfere.
Disable any recently installed Mautic plugins.
Try accessing the page in an incognito/private browser window or a different browser to rule out browser extensions causing conflicts.
2. Failed to Load Resource: the Server Responded with a Status of 404
Explanation:

A 404 error indicates that the requested resource could not be found on the server.
This correlates with the ClassicEditor not being defined, as the script that defines it might be missing.
Action Steps:

Identify the Missing Resource:
In the Network tab, find the resource that's failing to load.
Note the URL/path of the resource.
Check Server Logs:
Review your web server's error logs to see if there are any entries related to the missing resource.
Logs are typically located at /var/log/apache2/error.log or /var/log/nginx/error.log, depending on your server.
Resolve Missing Files:
Once identified, replace or restore the missing files from a backup or fresh installation.
3. Tracking Prevention Blocked Access to Storage for Gravatar
Explanation:

This message indicates that your browser's tracking prevention feature blocked access to Gravatar when trying to load user avatars.
Gravatar is used by Mautic to display user profile images based on email addresses.
This is a browser-specific issue and should not affect the functionality of Mautic's email builder.
Action Steps:

Browser Settings:
If you want to allow Gravatar images, adjust your browser's privacy or tracking prevention settings.
In browsers like Microsoft Edge or Firefox, you can reduce the tracking protection level or add exceptions.
Ignore If Not Critical:
Since this doesn't impact the functionality, you can choose to ignore this message.
Alternatively, you can configure Mautic to use local avatars instead of Gravatar.
4. Unchecked runtime.lastError: The message port closed before a response was received.
Explanation:

This error often occurs due to browser extensions or when asynchronous messages in the browser fail to get a response.
It's unlikely to be the root cause of your issue but may be a side effect.
Action Steps:

Disable Browser Extensions:
Try disabling browser extensions, especially those related to security, ad-blocking, or JavaScript modification.
Test if the issue persists in a private/incognito window.
Summary and Recommendations
Based on the errors and suggested action steps, here's what you should do next:

Troubleshoot the Missing ClassicEditor:
Focus on resolving the Uncaught ReferenceError: ClassicEditor is not defined error.
Ensure that all necessary CKEditor scripts are present, correctly referenced, and loading without errors.
Check for and fix any 404 errors when loading JavaScript files.
Verify Mautic Installation Integrity:
If issues persist, there may be a problem with your Mautic installation.
Consider re-installing or updating Mautic to ensure all components are correctly installed.
Always back up your data and configuration before making significant changes.
Check Browser Compatibility:
Ensure you're using a supported browser for Mautic.
Some browsers with strict security settings might interfere with the application.
Ensure Server Time and Configuration Are Correct:
Confirm that your server time is correctly set, as previously recommended.
Incorrect server time can cause session issues and affect script loading.
Consult Mautic Community and Documentation:
Visit the Mautic Forums for similar issues.
Refer to the Mautic Documentation for guidance on installing and troubleshooting CKEditor and the email builder.
Additional Notes
Regular Backups and Updates:
Maintain regular backups of your Mautic installation and database.
Keep your Mautic version up to date with the latest releases and patches.
Monitor Server Health:
Ensure your server has sufficient resources (CPU, RAM, Disk Space).
Monitor for any server-side errors or issues that could affect application performance.
Security Considerations:
Secure your Mautic installation by keeping it updated.
Review permissions to ensure that only authorized users have access to sensitive functions.
If Issues Persist
If after following these steps the problem continues:

Provide Detailed Error Logs:
Share any specific error messages from the server logs.
Include screenshots of the errors in the browser console and network tab.
Seek Professional Support:
Consider reaching out to Mautic support or a professional familiar with Mautic installations.
They can perform a deeper analysis and provide hands-on assistance.
I hope this helps you identify and resolve the issues with your Mautic installation. Let me know if you have any questions or need further assistance with any of the steps.

root@vmi2169423:/home/mautic.nouari.com/public_html# php bin/console cache:clear
Composer detected issues in your platform:

Your Composer dependencies require a PHP version ">= 8.1.0". You are running 7.4.33.

PHP Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.1.0". You are running 7.4.33. in /home/mautic.nouari.com/public_html/vendor/composer/platform_check.php on line 24
root@vmi2169423:/home/mautic.nouari.com/public_html#

Based on the error message you've provided, the issue arises because your current PHP version is 7.4.33, but your Composer dependencies require PHP version 8.1.0 or higher. This mismatch is causing the php bin/console cache:clear command to fail with a fatal error.

Error Message:

Composer detected issues in your platform:

Your Composer dependencies require a PHP version ">= 8.1.0". You are running 7.4.33.

PHP Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.1.0". You are running 7.4.33. in /home/mautic.nouari.com/public_html/vendor/composer/platform_check.php on line 24
Explanation
PHP Version Mismatch: Your Mautic installation (or its dependencies) now requires PHP 8.1.0 or higher, but your server is currently running PHP 7.4.33.
Composer Checks: Composer performs platform checks to ensure that the PHP version and extensions meet the requirements specified in the composer.json file. If they don't, Composer will produce this error.
Solution
To resolve this issue, you need to upgrade your PHP version to 8.1. This involves two primary steps:

Installing PHP 8.1 on your server.
Configuring your system to use PHP 8.1 instead of PHP 7.4.
Please Note: Before making any changes, back up your server, including your Mautic files and database, to prevent any data loss.

Step-by-Step Guide to Upgrade PHP to 8.1

Verify Your Current PHP Versions
Check PHP CLI Version:

Run:

php -v
This will show you the PHP version that's used by the command line.

Check PHP Version Used by Web Server:

Create a PHP info file to check the PHP version used by your web server.

nano /home/mautic.nouari.com/public_html/phpinfo.php
Add the following content:

<?php
phpinfo();
?>


Save and exit (Ctrl+O, Enter, Ctrl+X).

Now, navigate to https://mautic.nouari.com/phpinfo.php in your web browser.

Note: After checking, delete this file to prevent exposing sensitive information.
2. Install PHP 8.1
The installation process may vary depending on your server's operating system. I'll provide instructions for both Ubuntu/Debian and CentOS/RHEL.

For Ubuntu/Debian Systems:
a) Update Your Package List:

sudo apt update
sudo apt upgrade -y
b) Add the PHP PPA Repository:

sudo apt install software-properties-common
sudo add-apt-repository ppa:ondrej/php -y
sudo apt update
c) Install PHP 8.1 and Required Extensions:

Install PHP 8.1 along with the necessary extensions for Mautic.

sudo apt install -y php8.1 php8.1-cli php8.1-fpm php8.1-common php8.1-mysql php8.1-xml php8.1-mbstring php8.1-curl php8.1-gd php8.1-zip php8.1-imap php8.1-intl php8.1-opcache php8.1-bcmath php8.1-soap php8.1-ldap php8.1-apcu
For CentOS/RHEL Systems:
a) Enable EPEL and Remi Repositories:

sudo yum install -y epel-release
sudo yum install -y https://rpms.remirepo.net/enterprise/remi-release-8.rpm
Replace 8 with your CentOS version if necessary.

b) Enable PHP 8.1 Module:

sudo dnf module reset php
sudo dnf module enable php:remi-8.1 -y
c) Install PHP 8.1 and Required Extensions:

sudo dnf install -y php php-cli php-fpm php-common php-mysqlnd php-xml php-mbstring php-curl php-gd php-zip php-imap php-intl php-opcache php-bcmath php-soap php-ldap php-pecl-apcu
3. Configure Your Web Server to Use PHP 8.1
Depending on whether you're using Apache or Nginx, the configuration steps differ.

For Apache Web Server:
a) Disable PHP 7.4 Module:

sudo a2dismod php7.4
b) Enable PHP 8.1 Module:

sudo a2enmod php8.1
c) Restart Apache:

sudo systemctl restart apache2
For Nginx Web Server:
Nginx uses PHP-FPM.

a) Stop PHP 7.4-FPM Service:

sudo systemctl stop php7.4-fpm
b) Start PHP 8.1-FPM Service:

sudo systemctl start php8.1-fpm
c) Update Nginx Configuration:

Edit your Nginx site configuration file (e.g., /etc/nginx/sites-available/mautic).

Find the fastcgi_pass directive and update it to use PHP 8.1:

fastcgi_pass unix:/run/php/php8.1-fpm.sock;
d) Test Nginx Configuration:

sudo nginx -t
e) Restart Nginx:

sudo systemctl restart nginx
4. Set PHP 8.1 as the Default PHP Version for CLI
If multiple PHP versions are installed, you need to set PHP 8.1 as the default for the command line.

Use update-alternatives to Set PHP 8.1 as Default:

sudo update-alternatives --set php /usr/bin/php8.1
sudo update-alternatives --set php-config /usr/bin/php-config8.1
sudo update-alternatives --set phpize /usr/bin/phpize8.1
Verify PHP CLI Version:

php -v
You should see PHP 8.1.x as the current version.

Verify PHP Upgrade
Check PHP Version via Web Browser:

Visit https://mautic.nouari.com/phpinfo.php again.

Confirm that the PHP version displayed is 8.1.x.
Remember to delete the phpinfo.php file after verifying.
Check PHP CLI Version:

php -v
6. Restart Services
It's a good practice to restart services after making significant changes.

Restart PHP-FPM (if using Nginx):

sudo systemctl restart php8.1-fpm
Restart Apache (if using Apache):

sudo systemctl restart apache2
Restart Nginx (if applicable):

sudo systemctl restart nginx
7. Clear Mautic Cache Again
Now that PHP has been updated, try clearing the cache:

cd /home/mautic.nouari.com/public_html
php bin/console cache:clear
8. Check Mautic Functionality
Test in Browser:

Navigate to your Mautic instance.
Attempt to access the email builder or any area where you previously encountered errors.
Verify if the ClassicEditor is not defined error persists.
Additional Considerations
Ensure All Required PHP Extensions are Installed
Mautic requires a set of PHP extensions to function correctly. Make sure all necessary extensions are installed for PHP 8.1.

Common extensions include:

php8.1-mysql
php8.1-xml
php8.1-mbstring
php8.1-curl
php8.1-gd
php8.1-zip
php8.1-imap
php8.1-intl
php8.1-opcache
php8.1-bcmath
php8.1-soap
php8.1-ldap
php8.1-cli
php8.1-fpm (if using Nginx)
Check Installed Extensions:

Create a PHP file to list loaded extensions:

nano /home/mautic.nouari.com/public_html/extensions.php
Add:

<?php
print_r(get_loaded_extensions());
?>


Access https://mautic.nouari.com/extensions.php and verify the extensions.

Remember to delete this file after checking.

Composer Dependencies
If you updated your Composer dependencies after upgrading PHP:

Ensure that the composer.lock file is updated accordingly.
Run composer install or composer update if necessary.
Note: Be cautious with Composer commands; ensure they are compatible with Mautic's requirements.

Reinstall or Update Mautic Components (If Necessary)
If errors persist, you may need to reinstall certain components or update Mautic.

Backup your data before proceeding.
Follow official Mautic upgrade procedures to avoid data loss.
Why Upgrading PHP is Necessary
Performance Improvements: PHP 8.1 offers significant performance enhancements over PHP 7.4.
Security Updates: Newer PHP versions receive security updates, ensuring your server remains secure.
Compatibility: Newer versions of Mautic and its dependencies may require PHP 8.1 or higher to function correctly.
Final Steps and Verification
Test All Mautic Functionalities:
Email builder
Landing pages
Forms
Campaigns
Monitor Server Logs:
Check for any errors in your web server logs (/var/log/apache2/error.log or /var/log/nginx/error.log).
Check PHP-FPM logs if using Nginx.
Ensure Backups are Valid:
Verify that your backups are functioning.
Schedule regular backups for future safety.
If Issues Persist
If you've completed all the steps above and are still encountering problems:

Check for Conflicting PHP Versions:
Ensure there are no remnants of PHP 7.4 interfering with PHP 8.1.
Review Mautic Error Logs:
Mautic maintains its own logs, often located in app/logs or var/logs.
Seek Community Support:
Visit the Mautic Community Forums.
Provide details about the errors, steps taken, and any logs.
Consult with a Professional:
Consider seeking assistance from a professional familiar with Mautic and server administration.
Summary
Your current PHP version (7.4.33) is outdated and incompatible with the Composer dependencies of your Mautic installation, which require PHP 8.1 or higher. Upgrading PHP to version 8.1 will resolve the version mismatch and should fix the errors you're encountering.

Please let me know if you need further assistance or if you encounter any issues during the upgrade process.

root@vmi2169423:/home/mautic.nouari.com/public_html# php bin/console cache:clear
Composer detected issues in your platform:

Your Composer dependencies require a PHP version ">= 8.1.0". You are running 7.4.33.

PHP Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.1.0". You are running 7.4.33. in /home/mautic.nouari.com/public_html/vendor/composer/platform_check.php on line 24
root@vmi2169423:/home/mautic.nouari.com/public_html#

my System Info:
PHP Version 8.2.22
System Linux vmi2169423.contaboserver.net 5.15.0-122-generic #132-Ubuntu SMP Thu Aug 29 13:45:52 UTC 2024 x86_64
Build Date Aug 2 2024 00:40:16
Build System Linux u22 5.15.0-105-generic #115-Ubuntu SMP Mon Apr 15 09:52:04 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux
Configure Command './configure' '--prefix=/usr/local/lsws/lsphp82' '--enable-cgi' '--enable-cli' '--enable-phpdbg=no' '--enable-litespeed' '--with-config-file-path=/usr/local/lsws/lsphp82/etc/php/8.2/litespeed/' '--with-config-file-scan-dir=/usr/local/lsws/lsphp82/etc/php/8.2/mods-available/' '--build=x86_64-linux-gnu' '--host=x86_64-linux-gnu' '--libdir=${prefix}/lib/php' '--libexecdir=${prefix}/lib/php' '--datadir=${prefix}/share/php/8.2' '--program-suffix=8.2' '--disable-all' '--disable-debug' '--disable-rpath' '--disable-static' '--with-pic' '--with-layout=GNU' '--without-pear' '--enable-bcmath' '--enable-calendar' '--enable-ctype' '--enable-dom' '--with-enchant' '--enable-exif' '--with-gettext' '--with-gmp' '--enable-fileinfo' '--enable-filter' '--enable-ftp' '--enable-hash' '--with-iconv' '--enable-mbregex' '--enable-mbregex-backtrack' '--enable-mbstring' '--enable-phar' '--enable-posix' '--enable-mysqlnd-compression-support' '--with-zlib' '--with-openssl=yes' '--with-libedit' '--with-libxml' '--with-bz2' '--enable-session' '--enable-simplexml' '--enable-soap' '--enable-sockets' '--enable-tokenizer' '--enable-xml' '--enable-xmlreader' '--enable-xmlwriter' '--with-xmlrpc' '--with-xsl' '--with-mhash=yes' '--enable-sysvmsg' '--enable-sysvsem' '--enable-sysvshm' '--with-zip' '--with-sodium' '--with-password-argon2' '--with-system-tzdata' '--enable-gd' '--enable-gd-native-ttf' '--with-jpeg' '--with-xpm' '--with-png' '--with-webp' '--with-freetype' '--with-vpx-dir' '--with-mysql-sock=/var/run/mysqld/mysqld.sock' '--disable-dtrace' '--enable-pdo' '--enable-mysqlnd' '--enable-pcntl' '--with-curl=shared,/usr' '--with-imap=shared,/usr' '--with-kerberos' '--with-imap-ssl=yes' '--enable-intl=shared' '--with-ldap=shared,/usr' '--with-ldap-sasl=/usr' '--with-mysqli=shared, mysqlnd' '--with-pdo-mysql=shared, mysqlnd' '--with-pgsql=shared,/usr' '--with-pdo-pgsql=shared,/usr' '--with-pspell=shared,/usr' '--with-snmp=shared,/usr' '--with-sqlite3=shared,/usr' '--with-pdo-sqlite=shared,/usr' '--with-pdo-dblib=shared,/usr' '--with-tidy=shared,/usr' '--enable-opcache' '--enable-opcache-file' '--enable-huge-code-pages' 'build_alias=x86_64-linux-gnu' 'host_alias=x86_64-linux-gnu' 'CFLAGS=-g -O2 -ffile-prefix-map=/build/php8.2-8.2.22=. -flto=auto -ffat-lto-objects -flto=auto -ffat-lto-objects -fstack-protector-strong -Wformat -Werror=format-security -O2 -Wall -fsigned-char -fno-strict-aliasing -fno-lto -g'
Server API LiteSpeed V8.1

Based on the output you've provided, it's clear that you're still encountering the same error when running the php bin/console cache:clear command:

root@vmi2169423:/home/mautic.nouari.com/public_html# php bin/console cache:clear
Composer detected issues in your platform:

Your Composer dependencies require a PHP version ">= 8.1.0". You are running 7.4.33.

PHP Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.1.0". You are running 7.4.33. in /home/mautic.nouari.com/public_html/vendor/composer/platform_check.php on line 24
root@vmi2169423:/home/mautic.nouari.com/public_html#
Yet, you also mention that your system reports using PHP version 8.2.22:

PHP Version 8.2.22
System Linux vmi2169423.contaboserver.net 5.15.0-122-generic #132-Ubuntu SMP Thu Aug 29 13:45:52 UTC 2024 x86_64
...
Server API LiteSpeed V8.1
This suggests that while your web server (LiteSpeed) is configured to use PHP 8.2.22, the command-line interface (CLI) is still using PHP 7.4.33. When you run php bin/console cache:clear, it's invoking the old PHP version, which doesn't meet your application's requirements.

Explanation
Web Server PHP Version: Your web server (LiteSpeed) is running PHP 8.2.22, so web requests are processed using this version.
CLI PHP Version: The php command in your terminal is pointing to PHP 7.4.33, which is outdated for your application's needs.
Therefore, you need to update the CLI's default PHP version to match or exceed the required version (>= 8.1.0).

Solution
Step 1: Verify CLI PHP Version
First, confirm the PHP version used by the CLI:

php -v
You will likely see something like:

PHP 7.4.33 (cli) (built: ...)
This confirms the CLI is using PHP 7.4.33.

Step 2: Identify Installed PHP Versions
Check which PHP versions are installed on your system:

ls -lah /usr/bin/php*
This might output:

/usr/bin/php -> /etc/alternatives/php
/usr/bin/php7.4
/usr/bin/php8.1
/usr/bin/php8.2
Alternatively, you can use:

update-alternatives --list php
If you get an error saying no alternatives for php, we'll set it up.

Step 3: Install PHP 8.1 or 8.2 CLI (If Not Already Installed)
Since your web server is using PHP 8.2.22, it's likely PHP 8.2 CLI is installed. However, just to be sure, let's install it:

sudo apt update
sudo apt install php8.2-cli
Note: Replace 8.2 with 8.1 if you prefer using PHP 8.1.

Step 4: Configure Update Alternatives for PHP
We can use the update-alternatives system to manage multiple PHP versions.

a) Setup Update Alternatives for PHP
First, register the PHP versions with update-alternatives:

sudo update-alternatives --install /usr/bin/php php /usr/bin/php7.4 74
sudo update-alternatives --install /usr/bin/php php /usr/bin/php8.2 82
This command sets up both PHP 7.4 and PHP 8.2 with priorities. The higher priority (82) will be selected as default if no other configuration is done.

b) Select the Default PHP Version
Now, update the alternatives to set PHP 8.2 as the default:

sudo update-alternatives --config php
This will present something like:

There are 2 choices for the alternative php (providing /usr/bin/php).

Selection Path Priority Status

0 /usr/bin/php8.2 82 auto mode
1 /usr/bin/php7.4 74 manual mode
2 /usr/bin/php8.2 82 manual mode

Press <enter> to keep the current choice[*], or type selection number:
Enter the selection number corresponding to /usr/bin/php8.2, then press Enter.

c) Verify the Change
Run:

php -v
You should now see:

PHP 8.2.22 (cli) (built: ...)
Step 5: Update Other PHP Binaries
You may also need to update alternatives for other PHP binaries used by Mautic:

sudo update-alternatives --install /usr/bin/phpize phpize /usr/bin/phpize7.4 74
sudo update-alternatives --install /usr/bin/phpize phpize /usr/bin/phpize8.2 82
sudo update-alternatives --config phpize

sudo update-alternatives --install /usr/bin/php-config php-config /usr/bin/php-config7.4 74
sudo update-alternatives --install /usr/bin/php-config php-config /usr/bin/php-config8.2 82
sudo update-alternatives --config php-config
Again, select the PHP 8.2 versions when prompted.

Step 6: Clear Mautic Cache Again
Now that the CLI PHP version matches the required version, try clearing the cache again:

cd /home/mautic.nouari.com/public_html
php bin/console cache:clear
This time, the command should execute without the PHP version error.

Step 7: Verify Mautic Functionality
Access your Mautic instance and test the functionalities that were previously failing, such as:

Email builder
Landing pages
Forms
Campaigns
Ensure that the ClassicEditor is not defined error no longer appears.

Additional Considerations
Check for Leftover PHP 7.4 Configurations
Even after updating the CLI PHP version, there might be configurations or scripts still pointing to PHP 7.4.

Composer Autoloader: If you previously ran composer install or composer update with PHP 7.4, you might need to regenerate the autoloader.

composer dump-autoload
Environment PATH: Ensure that no scripts or system services are explicitly calling PHP 7.4.
Update Composer
Ensure Composer is updated and compatible with PHP 8.2:

composer self-update
Alternative Solution
If for some reason the above steps don't resolve the issue, you can explicitly call the correct PHP version in your commands.

Use Full Path to PHP 8.2
Find the full path to PHP 8.2:

which php8.2
This might output:

/usr/bin/php8.2
Then, run your command using the full path:

/usr/bin/php8.2 bin/console cache:clear
This ensures that you're using the correct PHP version for that command.

Alias PHP Command
Alternatively, you can create an alias in your shell profile:

echo 'alias php=/usr/bin/php8.2' >> ~/.bashrc
source ~/.bashrc
This way, when you run php, it will invoke PHP 8.2.

Summary
Issue: The php command in the terminal is invoking PHP 7.4.33, which does not meet Mautic's minimum PHP requirement of 8.1.0, leading to errors when running CLI commands.
Solution: Update the CLI PHP version to PHP 8.1 or higher (in your case, PHP 8.2.22) using update-alternatives or by specifying the full path to the correct PHP binary.
Final Verification
After completing the steps:

Run php -v: Should display PHP 8.2.22.
Run php bin/console cache:clear: Should execute without errors.
Access Mautic: Ensure all functionalities are working properly.
If Issues Persist
If you're still encountering errors after updating the CLI PHP version:

Check for Multiple PHP Installations: There may be other PHP installations interfering.
Verify Composer Platform Config: Ensure that your composer.json doesn't have any platform directives forcing a specific PHP version. Check for a section like:

"config": {
"platform": {
"php": "7.4.33"
}
}
If present, remove or update it to the correct PHP version.
Reinstall Composer Dependencies:

composer install --no-dev --optimize-autoloader
Note: Always back up your files and data before making significant changes.
Important Notes
Back Up Your Data: Before making any changes, ensure you have a full backup of your Mautic files and database.
Test in a Safe Environment: If possible, test these changes in a staging environment before applying them to your production server.
Conclusion
The error occurs because the CLI php command is still pointing to an outdated PHP version (7.4.33). By updating the CLI to use PHP 8.2.22 (which your web server is already using), you should resolve the version mismatch and eliminate the errors when running Mautic commands via the CLI.

Please let me know if you have any questions or need further assistance.

root@vmi2169423:/home/mautic.nouari.com/public_html# php bin/console cache:clear

// Clearing the cache for the prod environment with debug false

[OK] Cache for the "prod" environment (debug=false) was successfully cleared.

root@vmi2169423:/home/mautic.nouari.com/public_html# composer dump-autoload
Do not run Composer as root/super user! See https://getcomposer.org/root for details
Continue as root/super user [yes]? yes
Generating autoload files
Generated autoload files
root@vmi2169423:/home/mautic.nouari.com/public_html# composer self-update
You are already using the latest available Composer version 2.7.9 (stable channel).
root@vmi2169423:/home/mautic.nouari.com/public_html# php -v
PHP 8.2.24 (cli) (built: Sep 27 2024 04:04:39) (NTS)
Copyright (c) The PHP Group
Zend Engine v4.2.24, Copyright (c) Zend Technologies
with Zend OPcache v8.2.24, Copyright (c), by Zend Technologies
root@vmi2169423:/home/mautic.nouari.com/public_html#

buy i have this error in my mautic i cant edit the emails:
new:115

GET https://mautic.nouari.com/media/libraries/ckeditor/ckeditor.js?v2838bda2 net::ERR_ABORTED 404 (Not Found)
content_copy
Use code with caution.

app.js?v2838bda2:418 https://mautic.nouari.com/s/emails/new
new:1 Unchecked runtime.lastError: The message port closed before a response was received.
builder.js?v2838bda2:75 Uncaught ReferenceError: ClassicEditor is not defined
at builder.js?v2838bda2:75:10405
at builder.js?v2838bda2:1:960649
at Array.forEach ()
at Object.init (builder.js?v2838bda2:1:960589)
at tp.initEmailHtml (builder.js?v2838bda2:76:5604)
at tp.initGrapesJS (builder.js?v2838bda2:76:2712)
at Mautic.launchBuilder (builder.js?v2838bda2:76:9446)
at HTMLButtonElement.onclick (new:2803:9)
at Object.trigger (libraries.js?v2838bda2:605:90)
at HTMLButtonElement. (libraries.js?v2838bda2:610:254)

Hello,

Thank you for providing the updated information. I'm glad to see that you've successfully updated your PHP CLI version to PHP 8.2.24 and cleared the cache without errors. Now, let's focus on resolving the error you're encountering in Mautic when trying to edit emails.

Current Issue
You're receiving the following error when attempting to edit emails in Mautic:

GET https://mautic.nouari.com/media/libraries/ckeditor/ckeditor.js?v2838bda2 net::ERR_ABORTED 404 (Not Found)
...
Uncaught ReferenceError: ClassicEditor is not defined
at builder.js?v2838bda2:75:10405
...
This error indicates that:

The CKEditor JavaScript file (ckeditor.js) is not found (404 error).
As a result, ClassicEditor is not defined, causing JavaScript to fail.
Analysis
The root cause of your issue is that the ckeditor.js file, which is essential for the email editor to function, is missing or inaccessible. This is why you're seeing a 404 error when the browser tries to load it, leading to subsequent JavaScript errors.

Solution Steps
Step 1: Verify the Existence of ckeditor.js
Connect to Your Server
Use SSH or FTP to access your server.
Navigate to the CKEditor Directory
Change to the Mautic installation directory:

cd /home/mautic.nouari.com/public_html
Then navigate to the CKEditor directory:

cd media/libraries/ckeditor/
List Files in the Directory
Run:

ls -la
Check if ckeditor.js is present.
Outcome:

If ckeditor.js is missing: Proceed to Step 2 to restore it.
If ckeditor.js is present: The file might be inaccessible due to permissions or other issues—proceed to Step 3.
Step 2: Restore or Reinstall CKEditor Files
Since ckeditor.js is essential and seems to be missing or corrupted, you'll need to restore it.

Option A: Re-download CKEditor from Mautic's Repository
Identify Your Mautic Version
In Mautic, go to Settings (gear icon) > About to find your current version.
Download the Correct Version of Mautic
Go to the Mautic GitHub releases page.
Find your version and download the source code (zip file).
Extract CKEditor Files
Extract the downloaded zip file on your local machine.
Navigate to:

/path/to/mautic-release/media/libraries/ckeditor/
Ensure ckeditor.js and other CKEditor files are present.
Upload CKEditor Files to Your Server
Use SFTP or SCP to upload the entire ckeditor directory to:

/home/mautic.nouari.com/public_html/media/libraries/
This should overwrite any existing CKEditor files.
Note: Be careful when overwriting files. Ensure you're only replacing the ckeditor directory.

Option B: Use Composer to Re-Install Assets
If you're comfortable using Composer, you can try re-installing assets:

Ensure You're in the Mautic Root Directory

cd /home/mautic.nouari.com/public_html
Run Asset Install Commands

composer install --no-dev
php bin/console mautic:assets:generate
Note: Running composer install may overwrite custom changes or adjustments you've made.

Step 3: Set Correct File Permissions
After restoring the CKEditor files, set correct permissions.

Set Ownership
Replace www-data with the user your web server runs as.

chown -R www-data:www-data /home/mautic.nouari.com/public_html/media/libraries/ckeditor/
Set Directory Permissions

find /home/mautic.nouari.com/public_html/media/libraries/ckeditor/ -type d -exec chmod 755 {} ;
Set File Permissions

find /home/mautic.nouari.com/public_html/media/libraries/ckeditor/ -type f -exec chmod 644 {} ;
Step 4: Verify Access to ckeditor.js
Clear Mautic Cache

php bin/console cache:clear
Attempt to Access ckeditor.js Directly
Open your browser and navigate to:

https://mautic.nouari.com/media/libraries/ckeditor/ckeditor.js
Successful Access: If you see the JavaScript file's content or it's prompted for download, the file is accessible.
Error 404 or Forbidden: If you still receive an error, there may be other issues.
Step 5: Clear Browser Cache
Sometimes, browsers cache the 404 error responses.

Clear Your Browser Cache:
For Chrome:
Press Ctrl + Shift + Delete (Windows/Linux) or Command + Shift + Delete (Mac).
Choose Cached images and files.
Click Clear data.
Use Incognito/Private Mode:
This ensures you're using a fresh session without cached data.
Step 6: Verify Email Editor Functionality in Mautic
Log in to Mautic
Navigate to your Mautic dashboard.
Attempt to Edit an Email
Go to Channels > Emails.
Try to create a new email or edit an existing one.
Check for Errors
If the email editor loads without errors, the issue is resolved.
If errors persist, proceed to the next steps.
Step 7: Check for JavaScript Errors
Even after restoring ckeditor.js, there could be other issues.

Open Browser Developer Tools
Press F12 or Ctrl + Shift + I (Windows/Linux) or Command + Option + I (Mac).
Navigate to the Console Tab
Look for any errors that may provide more insights.
Identify and Note Any Errors
If there are new errors, take note of them for further troubleshooting.
Step 8: Verify PHP Version Compatibility
It's important to consider that Mautic may not yet be fully compatible with PHP 8.2.

Check Mautic's PHP Requirements
As of [my knowledge cutoff in September 2021], Mautic supports up to PHP 8.0.
Consider Downgrading PHP to 8.0 or 8.1
Reasoning: Using a PHP version that is too new can cause compatibility issues if the application hasn't been updated to support it.
Install PHP 8.1

sudo apt install php8.1 php8.1-cli php8.1-fpm
Switch CLI and Web Server to Use PHP 8.1
Use update-alternatives as before to set PHP 8.1 as default for CLI.

sudo update-alternatives --set php /usr/bin/php8.1
sudo update-alternatives --set phpize /usr/bin/phpize8.1
sudo update-alternatives --set php-config /usr/bin/php-config8.1
Adjust your web server configuration to use PHP 8.1.
Restart Services
For Apache:

sudo systemctl restart apache2
For Nginx and PHP-FPM:

sudo systemctl restart php8.1-fpm
sudo systemctl restart nginx
Clear Mautic Cache

php bin/console cache:clear
Re-test Mautic Functionality
Check if the email editor now works as expected.
Step 9: Update Mautic to the Latest Stable Version
If you're not running the latest version of Mautic, consider updating.

Backup Mautic
Always back up your Mautic files and database before performing an update.
Follow Mautic's Update Procedure
Instructions can be found in the official Mautic documentation.
Check for Compatibility
Ensure the new Mautic version supports your PHP version.
Step 10: Check for Third-Party Plugin Conflicts
Third-party plugins can sometimes cause conflicts.

Disable Plugins
Temporarily disable any non-core plugins.
Test Email Editor
If the editor works after disabling plugins, one of the plugins may be causing the issue.
Step 11: Review Server Time Configuration
As previously noted, incorrect server time can cause unexpected issues.

Check Server Time

date
Ensure the date and time are correct.
Sync with NTP Server
Install NTP if not already installed:

sudo apt install ntp
Sync time:

sudo ntpdate -u pool.ntp.org
Setup Automatic Time Sync
Enable and start the NTP service:

sudo systemctl enable ntp
sudo systemctl start ntp
Summary
The ckeditor.js file is missing, causing the email editor not to function.
Restoring the ckeditor directory from the correct Mautic version should resolve the immediate problem.
Set correct permissions to ensure the web server can access the files.
PHP version compatibility is a vital aspect; downgrading to PHP 8.1 may help if Mautic isn't compatible with PHP 8.2.
Clearing caches (both server and browser) and checking for plugin conflicts are important troubleshooting steps.
Updating Mautic to the latest stable version ensures you have the latest fixes and compatibility improvements.
Next Steps
Restore the ckeditor.js file and ensure it's accessible.
Verify Mautic functionality after restoring the file.
Consider PHP version compatibility and adjust if necessary.
Reach out to Mautic community if the issue persists after these steps.
Additional Assistance
If after following these steps you're still experiencing issues:

Check Mautic Logs
Located in:

/home/mautic.nouari.com/public_html/var/logs/
Look for any error messages that could provide more details.
Check Server Error Logs
Apache:

/var/log/apache2/error.log
Nginx:

/var/log/nginx/error.log
Contact Mautic Support
Visit the Mautic Community Forums for assistance.
Provide detailed information about the issue and steps you've taken.
Important Note
Back Up Before Changes
Always ensure you have recent backups before making changes to your server or application.
Test in a Staging Environment
If possible, replicate the issue and test solutions in a non-production environment to avoid disruptions.
Please let me know if you need any further assistance or clarification on any of the steps. I'm here to help you resolve this issue.

root@vmi2169423:/home/mautic.nouari.com/public_html# cd media/libraries/ckeditor/
-bash: cd: media/libraries/ckeditor/: No such file or directory
root@vmi2169423:/home/mautic.nouari.com/public_html# ls -l
total 908
drwxr-xr-x 2 mauti7535 mauti7535 4096 Sep 29 15:16 bin
-rw-r--r-- 1 mauti7535 mauti7535 4439 Sep 29 15:16 composer.json
-rw-r--r-- 1 mauti7535 mauti7535 596507 Sep 29 15:16 composer.lock
drwxr-xr-x 2 mauti7535 mauti7535 4096 Sep 29 15:17 config
drwxr-xr-x 7 mauti7535 mauti7535 4096 Sep 29 15:16 docroot
-rw-r--r-- 1 mauti7535 mauti7535 110 Sep 29 15:16 modernizr-config.json
drwxr-xr-x 455 mauti7535 mauti7535 20480 Sep 29 15:17 node_modules
-rw-r--r-- 1 mauti7535 mauti7535 2732 Sep 29 15:16 package.json
-rw-r--r-- 1 mauti7535 mauti7535 253373 Sep 29 15:16 package-lock.json
drwxr-xr-x 2 mauti7535 mauti7535 4096 Sep 29 15:16 patches
-rw-r--r-- 1 mauti7535 mauti7535 6300 Sep 29 15:16 README.md
-rw-r--r-- 1 mauti7535 mauti7535 532 Sep 29 15:16 tsconfig.json
drwxr-xr-x 5 mauti7535 mauti7535 4096 Sep 29 15:18 var
drwxr-xr-x 74 mauti7535 mauti7535 4096 Sep 29 15:16 vendor
-rw-r--r-- 1 mauti7535 mauti7535 1844 Sep 29 15:16 webpack.config.js
root@vmi2169423:/home/mautic.nouari.com/public_html# cd docroot/
root@vmi2169423:/home/mautic.nouari.com/public_html/docroot# ls -l
total 48
drwxr-xr-x 9 mauti7535 mauti7535 4096 Sep 18 17:16 app
-rw-r--r-- 1 mauti7535 mauti7535 219 Sep 29 15:16 autoload.php
-rw-r--r-- 1 mauti7535 mauti7535 12862 Sep 29 15:16 favicon.ico
-rw-r--r-- 1 mauti7535 mauti7535 711 Sep 29 15:16 index.php
drwxr-xr-x 6 mauti7535 mauti7535 4096 Sep 29 15:18 media
drwxr-xr-x 14 mauti7535 mauti7535 4096 Sep 29 15:16 plugins
-rw-r--r-- 1 mauti7535 mauti7535 224 Sep 29 15:16 robots.txt
drwxr-xr-x 20 mauti7535 mauti7535 4096 Sep 29 15:16 themes
drwxr-xr-x 2 mauti7535 mauti7535 4096 Sep 29 15:16 translations
root@vmi2169423:/home/mautic.nouari.com/public_html/docroot# cd media/
root@vmi2169423:/home/mautic.nouari.com/public_html/docroot/media# ls -l
total 16
drwxr-xr-x 2 mauti7535 mauti7535 4096 Sep 29 15:18 css
drwxr-xr-x 2 mauti7535 mauti7535 4096 Sep 29 15:16 files
drwxr-xr-x 2 mauti7535 mauti7535 4096 Sep 29 15:16 images
drwxr-xr-x 2 mauti7535 mauti7535 4096 Sep 29 15:18 js
root@vmi2169423:/home/mautic.nouari.com/public_html/docroot/media#

Hello,

Thank you for providing the directory listings from your server. Based on the information you've shared, it appears that your Mautic installation has a different structure than expected, and the media/libraries/ckeditor/ directory is missing.

Let's break down what's happening and provide you with steps to resolve the issue.

Understanding the Issue
Missing ckeditor.js File:
The error message indicates that ckeditor.js is returning a 404 Not Found error.
This file is essential for the email editor in Mautic to function correctly.
Directory Structure:
Your Mautic installation has a docroot directory, which contains your web-accessible files.
Inside docroot/media/, you have css, files, images, and js, but no libraries directory where CKEditor would typically reside.
Different Mautic Version or Installation Method:
The presence of node_modules, package.json, webpack.config.js, and other development files suggests that you're using a newer version of Mautic or a development build.
It's possible that CKEditor is managed differently in this version, perhaps via NPM packages and built assets.
Solution Steps

Identify Your Mautic Version
First, let's confirm which version of Mautic you're running.

In the Mautic UI:
Log in to your Mautic dashboard.
Click on the Settings (gear icon) in the top right corner.
Select About, and note the version number.
Via Command Line:
You can also check the version in the composer.json file.

cd /home/mautic.nouari.com/public_html
grep '"mautic/core"' composer.json
This will display the version of Mautic specified in the dependencies.
Understanding your Mautic version is crucial because file structures and asset management may differ between versions.

Install Node.js and NPM (If Not Already Installed)
Your installation includes package.json and uses Webpack, suggesting that frontend assets need to be built using Node.js tools.

Check if Node.js and NPM are Installed:

node -v
npm -v
If Not Installed:

For Ubuntu/Debian:

Update Package List:

sudo apt update
Install Node.js and NPM:

sudo apt install -y nodejs npm
Verify Installation:

node -v
npm -v
Alternatively, Install Latest LTS Version Using NodeSource:

curl -fsSL https://deb.nodesource.com/setup_lts.x | sudo -E bash -
sudo apt install -y nodejs
3. Install Frontend Dependencies
Navigate to your Mautic installation directory and install the required Node.js packages.

cd /home/mautic.nouari.com/public_html
npm install
This command reads the package.json file and installs all the dependencies into the node_modules directory.
4. Build Frontend Assets
After installing dependencies, you need to build the frontend assets.

Check Available Scripts in package.json:

Open package.json to see the scripts defined under "scripts".

nano package.json
Look for scripts like "build", "production", or "dev".

Common Build Commands:

For Production Build:

npm run build
or

npm run production
For Development Build:

npm run dev
Run the Appropriate Build Command:

If your package.json has a "build" script, run:

npm run build
If not, use the script that corresponds to your needs.
Example:

npm run build
This will invoke Webpack to bundle and compile your frontend assets, including CKEditor.
5. Verify CKEditor Files
After the build process completes, check if the CKEditor files are now present.

Navigate to the Assets Directory:

cd /home/mautic.nouari.com/public_html/docroot/media/js
Look for CKEditor Files:

ls -l
Search for files or directories related to ckeditor.
Alternatively, use the find command to locate ckeditor.js:

find /home/mautic.nouari.com/public_html -name "ckeditor.js"
Possible Locations:

media/js/ckeditor.js
media/js/ckeditor/ckeditor.js
media/app/ckeditor/ckeditor.js
6. Adjust Mautic Configuration (If Necessary)
If CKEditor files are stored in a different location, Mautic may need to be configured to reference them correctly.

Check Mautic's Configuration:

Mautic may have configuration files or settings that specify the paths to assets.
Look into the app/config directory or the administration settings in the Mautic UI.
7. Clear Mautic and Symfony Cache
After building assets, clear the application cache.

php bin/console cache:clear
8. Set Correct File Permissions
Ensure the web server can access the new files.

Set Ownership:

chown -R www-data:www-data /home/mautic.nouari.com/public_html
Replace www-data with the user and group your web server runs under, if different.

Set Directory and File Permissions:

find /home/mautic.nouari.com/public_html -type d -exec chmod 755 {} ;
find /home/mautic.nouari.com/public_html -type f -exec chmod 644 {} ;
9. Clear Browser Cache and Test
Clear Browser Cache:

Browsers may cache JavaScript files, so it's important to clear the cache.
Alternatively, use an incognito/private browsing window.
Test the Email Editor:

Log back into your Mautic instance.
Navigate to Channels > Emails.
Create a new email or edit an existing one.
Verify if the email editor loads without errors.
10. Verify CKEditor is Loading Correctly
If you still encounter issues:

Check the Network Tab in Browser Developer Tools:

Open Developer Tools (usually F12 or Ctrl+Shift+I).
Go to the Network tab.
Reload the page where the email editor should appear.
Look for requests to ckeditor.js and verify their status codes.
Attempt to Access ckeditor.js Directly:

In your browser, navigate to:

https://mautic.nouari.com/media/js/ckeditor.js
Adjust the path based on where ckeditor.js is located.
If you can access the file directly, it means the file is present and accessible.
11. Adjust CKEditor Paths in Mautic (If Necessary)
If Mautic is still attempting to load ckeditor.js from the wrong location, you may need to adjust the paths.

Locate the Configuration or Template Files:

Look for JavaScript includes in Mautic's templates that reference ckeditor.js.
These might be in .twig or .html files within the app or themes directories.
Example:

File: app/bundles/CoreBundle/Views/Default/open.html.php
Look for Lines Like:

$view['assets']->includeScript('media/libraries/ckeditor/ckeditor.js');
Modify the path to where ckeditor.js is located.
12. Check for .htaccess Restrictions
Ensure there are no .htaccess files or server configurations preventing access to the media directory or JavaScript files.

Check for .htaccess Files:

find /home/mautic.nouari.com/public_html -name ".htaccess"
Review .htaccess Content:
Look for directives like deny from all or RewriteRule that might block access.
13. Verify PHP Version Compatibility
Although you're running PHP 8.2.24, it's important to confirm that your Mautic version is fully compatible with PHP 8.2.

Mautic Compatibility:
As of my knowledge cutoff in September 2021, Mautic may not support PHP 8.2.
Compatibility issues can cause unexpected behavior.
Consider Downgrading PHP (If Necessary):

Install PHP 8.1:

sudo apt install php8.1 php8.1-cli php8.1-fpm
Switch to PHP 8.1:
Use update-alternatives to set PHP 8.1 as the default.
Adjust your web server configuration to use PHP 8.1.
Restart Services and Clear Cache:

sudo systemctl restart php8.1-fpm
php bin/console cache:clear
Test Mautic Again:

See if downgrading PHP resolves any compatibility issues.
14. Consult Mautic Documentation and Community
If you've followed all the steps and the issue persists:

Review Mautic's Official Documentation:
Visit Mautic Documentation for guidance.
Check for any notes on asset compilation and CKEditor integration.
Search the Mautic Community Forums:
Visit the Mautic Forums.
Search for similar issues or post your problem with detailed information.
Summary
Issue:
The ckeditor.js file is missing or not found in its expected location, causing the email editor to fail.
Likely Cause:
Your Mautic installation requires frontend assets to be built using Node.js and Webpack.
CKEditor files are not present because they haven't been compiled.
Solution:
Install Node.js and NPM.
Install frontend dependencies with npm install.
Build frontend assets using npm run build.
Verify that ckeditor.js and related files are now present.
Adjust file permissions and clear caches.
Test the email editor in Mautic.
Additional Notes
Back Up Your Data:
Before making significant changes, ensure you have a backup of your Mautic files and database.
Work in a Test Environment:
If possible, replicate your setup in a staging environment to test these changes without affecting production.
Keep Software Updated:
Regularly update Mautic and its dependencies to the latest stable versions.
Check Server Logs:
Review web server logs (/var/log/apache2/ or /var/log/nginx/) for any errors that may shed light on the issue.
Next Steps
Try the steps outlined above to rebuild and verify CKEditor files.
If the issue persists, provide the following information:
Mautic version you're using.
Output of any error messages after following the steps.
Any relevant logs from Mautic or your server.
Consider reaching out to the Mautic community for additional support.
Please let me know if you have any questions or need further assistance with any of these steps. I'm here to help you resolve this issue.

root@vmi2169423:/home/mautic.nouari.com/public_html# php bin/console mautic:assets:generate
/home/mautic.nouari.com/public_html/docroot/media/libraries/ckeditor/ckeditor.js does not exist. Execute npm install to generate it.
root@vmi2169423:/home/mautic.nouari.com/public_html# node -v
v18.20.4
root@vmi2169423:/home/mautic.nouari.com/public_html# npm -v
10.7.0

Hello,

Thank you for providing the latest output. It seems we're getting closer to resolving this issue.

From your output:

/home/mautic.nouari.com/public_html/docroot/media/libraries/ckeditor/ckeditor.js does not exist. Execute npm install to generate it.
This message indicates that Mautic is expecting you to run npm install to generate the required assets, including ckeditor.js.

You also confirmed that both Node.js and npm are installed:

root@vmi2169423:/home/mautic.nouari.com/public_html# node -v
v18.20.4
root@vmi2169423:/home/mautic.nouari.com/public_html# npm -v
10.7.0
However, it's important to note that Node.js version 18.x and npm version 10.x might not be compatible with the Mautic asset build process, as some dependencies may not support these newer versions.

To proceed, let's follow these steps:

Step 1: Install Node Version Manager (nvm) and Use Node.js v16
Reasoning: Mautic's build process is more likely to be compatible with Node.js version 16.x and npm version 8.x.

a) Install nvm
First, install nvm (Node Version Manager) to manage multiple versions of Node.js.

curl -o- https://raw.githubusercontent.com/nvm-sh/nvm/v0.39.4/install.sh | bash
This script will download and install nvm.

b) Activate nvm
After installation, you need to activate nvm in your current shell session.

export NVM_DIR="$([ -z "${XDG_CONFIG_HOME-}" ] && printf %s "${HOME}/.nvm" || printf %s "${XDG_CONFIG_HOME}/nvm")"
[ -s "$NVM_DIR/nvm.sh" ] && . "$NVM_DIR/nvm.sh"
Alternatively, you can close and reopen the terminal or run:

source ~/.bashrc
c) Install Node.js v16
Now, use nvm to install Node.js version 16.

nvm install 16
d) Use Node.js v16
Set Node.js v16 as the default for your current session.

nvm use 16
e) Verify the Node.js and npm Versions

node -v

Should output something like v16.20.1

npm -v

Should output a version compatible with Node.js v16, typically around 8.x

Step 2: Clean Previous Node Modules (If Necessary)
It's a good idea to remove existing node_modules and package-lock.json to ensure a clean installation.

cd /home/mautic.nouari.com/public_html

rm -rf node_modules
rm package-lock.json
Step 3: Install Frontend Dependencies
Run npm install to install the required Node.js packages.

npm install
Note: If you encounter errors, please copy the full error message and share it, so we can troubleshoot further.

Step 4: Build Frontend Assets
Once npm install completes successfully, build the assets.

a) Check Available Scripts
You can check the available scripts in package.json:

cat package.json | grep '"scripts":' -A 10
Look for scripts like "build", "production", or similar.

Alternatively, list scripts using:

npm run
b) Run the Build Script
Assuming the build script is named build, run:

npm run build
If the script is named differently, e.g., production, adjust the command accordingly:

npm run production
Possible Issues:

Errors During Build: If you encounter errors during the build process, please provide the error messages.
Step 5: Generate Mautic Assets
After building the frontend assets, generate Mautic assets:

php bin/console mautic:assets:generate
This command should now succeed, and the ckeditor.js file should be generated in the correct location.

Step 6: Verify ckeditor.js Exists
Ensure that ckeditor.js now exists in the expected location:

ls -l /home/mautic.nouari.com/public_html/docroot/media/libraries/ckeditor/ckeditor.js
If the file exists, you should see its details listed.

Step 7: Adjust File Permissions
Set appropriate permissions and ownership:

chown -R www-data:www-data /home/mautic.nouari.com/public_html
find /home/mautic.nouari.com/public_html -type d -exec chmod 755 {} ;
find /home/mautic.nouari.com/public_html -type f -exec chmod 644 {} ;
Replace www-data with the user and group under which your web server runs, if different.

Step 8: Clear Mautic Cache
Clear the Mautic cache:

php bin/console cache:clear
Step 9: Clear Browser Cache and Test
Clear your browser's cache or use an incognito/private window.
Log in to Mautic and attempt to edit an email.
Verify if the email editor loads without errors.
Troubleshooting
If you encounter any errors during these steps, please provide the error messages so we can assist further.

Explanation
Why Use Node.js v16?

Later versions of Node.js may not be compatible with some of Mautic's dependencies, which may rely on packages that haven't yet been updated to support Node.js v18 or higher.
By using Node.js v16, which is an LTS (Long-Term Support) version, you ensure better compatibility with existing packages and build processes.
Additional Considerations
Check Mautic Version Compatibility
Ensure that your version of Mautic supports PHP 8.2.
If not, consider downgrading PHP to 8.1, as previously suggested.
Review Error Logs
If problems persist, check Mautic's log files in:

/home/mautic.nouari.com/public_html/var/logs/
Also, check your web server's error logs.
Verify File Locations
Ensure that after running the build process, the ckeditor.js file is placed in the correct directory as expected by Mautic.
Seek Community Support
If you're still experiencing issues, consider reaching out to the Mautic Community Forums with detailed information.
Summary
Problem: The ckeditor.js file is missing, and Mautic is instructing you to run npm install.
Cause: Possible incompatibilities with Node.js v18 and npm v10 during the asset build process.
Solution:
Use nvm to install and use Node.js v16.
Run npm install and npm run build to install dependencies and build assets.
Run php bin/console mautic:assets:generate to generate Mautic assets.
Verify that ckeditor.js now exists.
Set proper file permissions.
Clear caches and test the Mautic email editor.
Please let me know if these steps help resolve the issue or if you encounter any problems along the way. I'm here to assist you further.

I have run this :
npm install
npm audit fix --force
php bin/console mautic:assets:generate

now i can edit the emails: pleas explain:

Hello,

I'm glad to hear that you're now able to edit emails after running those commands! Let me explain what each of those commands did and how they resolved the issue.

Commands You Ran:
npm install
npm audit fix --force
php bin/console mautic:assets:generate
Explanation of Each Command:

npm install
What It Does:

The npm install command reads the package.json file in your project's root directory.
It installs all the Node.js dependencies listed in package.json into the node_modules directory.
These dependencies include JavaScript libraries and tools required for building and running the frontend assets of your Mautic installation.
How It Helped:

Installed Required Packages:
Mautic relies on various JavaScript packages for its frontend functionality, including the email editor powered by CKEditor.
Running npm install ensured that all these required packages were downloaded and available in your project.
Prepared for Asset Generation:
With the dependencies installed, you could proceed to build and generate the necessary assets for Mautic.
2. npm audit fix --force
What It Does:

The npm audit command checks your project for known security vulnerabilities in the dependencies.
npm audit fix attempts to automatically fix vulnerabilities by updating packages.
The --force flag forces the installation of dependencies with breaking changes, effectively updating packages to the latest major versions even if they introduce breaking changes.
How It Helped:

Updated Vulnerable or Incompatible Dependencies:
There might have been vulnerabilities or compatibility issues with the versions of packages specified in your package.json.
By running npm audit fix --force, you updated these packages to newer, potentially more stable versions.
Resolved Build Issues:
The updated packages might have resolved any issues that were preventing the frontend assets from being built correctly.
This is especially important if the initial npm install encountered deprecated or incompatible packages due to Node.js or npm version differences.
Caution:

Potential Risks:
Using --force can introduce breaking changes because it upgrades packages to their latest major versions, which may not be compatible with your existing codebase.
Why It Worked in Your Case:
In your scenario, updating the packages didn't break compatibility and instead resolved the issues, possibly due to the codebase being compatible with the newer package versions.
3. php bin/console mautic:assets:generate
What It Does:

This command is part of Mautic's console utilities.
It compiles and generates the frontend assets (CSS, JavaScript files) needed by Mautic.
It processes the files from your project's directories and compiles them into optimized versions suitable for production.
How It Helped:

Generated the Missing ckeditor.js:
The main issue you faced was the missing ckeditor.js file.
After installing and updating the Node.js dependencies, running this command processed those assets and generated the ckeditor.js file in the correct location.
Ensured Assets Are Up-to-Date:
It compiled all frontend assets, ensuring that your application has the latest versions matching the codebase.
How These Commands Resolved the Issue:
Root Cause of the Issue:
The ckeditor.js file was missing because the frontend assets hadn't been properly installed and generated.
This was due to either not running the necessary build steps after installing Mautic or after an update.
Resolution Steps:
Installed Dependencies:
npm install brought in all necessary frontend packages.
Updated Packages:
npm audit fix --force updated the packages to versions compatible with your Node.js and npm environment.
Generated Assets:
php bin/console mautic:assets:generate compiled these packages and generated the required assets, including ckeditor.js.
Result:
Mautic could now find and load the ckeditor.js file, allowing the email editor to function correctly.
Additional Notes and Recommendations:

Testing Your Application:
Verify Other Functionalities:
Ensure that other parts of Mautic are functioning correctly, such as forms, campaigns, and landing pages.
Check for Errors:
Monitor your application and server logs for any errors that might have been introduced by the forced package updates.

Caution When Using npm audit fix --force:
Potential for Breaking Changes:
The --force flag can update packages to new major versions with breaking changes.
Future Updates:
When updating packages, consider using npm audit fix without --force to apply non-breaking updates.
Review Changes:
It's a good practice to review dependency updates to assess any impact.

Maintain Regular Backups:
Before Significant Changes:
Always back up your files and database before running commands that alter your application's dependencies or structure.
Regular Intervals:
Maintain scheduled backups to prevent data loss.

Keep Your Environment Consistent:
Node.js and npm Versions:
Ensure that the versions of Node.js and npm are compatible with your application's requirements.
If necessary, consider using Node Version Manager (nvm) to manage multiple Node.js versions.

Document Changes:
Keep Records:
Document the commands you've run and any changes made to packages.
Refer Back:
This helps in troubleshooting any future issues and provides a reference for maintenance.
Conclusion:
By running these commands, you effectively installed and updated the necessary dependencies, generated the missing assets, and resolved the issue with the email editor in Mautic. This process ensured that your Mautic installation has all the required frontend components to function properly.

Feel Free to Ask Questions:
If you have any more questions or need further clarification on any of these steps, don't hesitate to ask. I'm here to help!

Sep 29 17:14:02 vmi2169423 postfix/pickup[10429]: 3BDF7D61B50: uid=0 from=
Sep 29 17:14:02 vmi2169423 postfix/cleanup[11312]: 3BDF7D61B50: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 3BDF7D61B50: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, size=613, nrcpt=1 (queue active)
Sep 29 17:14:02 vmi2169423 postfix/pipe[6674]: 3BDF7D61B50: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, orig_to=, relay=dovecot, delay=0.03, delays=0.01/0/0/0.02, dsn=5.1.1, status=bounced (user unknown)
Sep 29 17:14:02 vmi2169423 postfix/cleanup[8387]: 4177DD61B52: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Sep 29 17:14:02 vmi2169423 postfix/pickup[10429]: 42226D61B53: uid=0 from=
Sep 29 17:14:02 vmi2169423 postfix/bounce[11030]: 3BDF7D61B50: sender non-delivery notification: 4177DD61B52
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 3BDF7D61B50: removed
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 4177DD61B52: from=<>, size=2392, nrcpt=1 (queue active)
Sep 29 17:14:02 vmi2169423 postfix/cleanup[11312]: 42226D61B53: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 42226D61B53: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, size=664, nrcpt=1 (queue active)
Sep 29 17:14:02 vmi2169423 postfix/pipe[10876]: 4177DD61B52: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, relay=dovecot, delay=0.02, delays=0/0/0/0.02, dsn=5.1.1, status=bounced (user unknown)
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 4177DD61B52: removed
Sep 29 17:14:02 vmi2169423 postfix/pickup[10429]: 480D9D61B50: uid=0 from=
Sep 29 17:14:02 vmi2169423 postfix/cleanup[8387]: 480D9D61B50: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Sep 29 17:14:02 vmi2169423 postfix/pipe[10456]: 42226D61B53: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, orig_to=, relay=dovecot, delay=0.04, delays=0.02/0/0/0.01, dsn=5.1.1, status=bounced (user unknown)
Sep 29 17:14:02 vmi2169423 postfix/cleanup[11312]: 49001D61B52: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 49001D61B52: from=<>, size=2443, nrcpt=1 (queue active)
Sep 29 17:14:02 vmi2169423 postfix/bounce[10873]: 42226D61B53: sender non-delivery notification: 49001D61B52
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 42226D61B53: removed
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 480D9D61B50: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, size=662, nrcpt=1 (queue active)
Sep 29 17:14:02 vmi2169423 postfix/pickup[10429]: 4C12BD61B51: uid=0 from=
Sep 29 17:14:02 vmi2169423 postfix/cleanup[11312]: 4C12BD61B51: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Sep 29 17:14:02 vmi2169423 postfix/pipe[9181]: 49001D61B52: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, relay=dovecot, delay=0.02, delays=0/0/0/0.01, dsn=5.1.1, status=bounced (user unknown)
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 49001D61B52: removed
Sep 29 17:14:02 vmi2169423 postfix/pipe[6674]: 480D9D61B50: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, orig_to=, relay=dovecot, delay=0.02, delays=0.01/0/0/0.01, dsn=5.1.1, status=bounced (user unknown)
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 4C12BD61B51: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, size=3662, nrcpt=1 (queue active)
Sep 29 17:14:02 vmi2169423 postfix/cleanup[8387]: 4D1E2D61B52: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Sep 29 17:14:02 vmi2169423 postfix/bounce[11030]: 480D9D61B50: sender non-delivery notification: 4D1E2D61B52
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 480D9D61B50: removed
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 4D1E2D61B52: from=<>, size=2441, nrcpt=1 (queue active)
Sep 29 17:14:02 vmi2169423 postfix/pipe[10876]: 4C12BD61B51: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, orig_to=, relay=dovecot, delay=0.02, delays=0.01/0/0/0.01, dsn=5.1.1, status=bounced (user unknown)
Sep 29 17:14:02 vmi2169423 postfix/pickup[10429]: 506C0D61B53: uid=0 from=
Sep 29 17:14:02 vmi2169423 postfix/cleanup[11312]: 506C0D61B53: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Sep 29 17:14:02 vmi2169423 postfix/cleanup[8387]: 507A1D61B54: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Sep 29 17:14:02 vmi2169423 postfix/bounce[11030]: 4C12BD61B51: sender non-delivery notification: 507A1D61B54
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 4C12BD61B51: removed
Sep 29 17:14:02 vmi2169423 postfix/pipe[10456]: 4D1E2D61B52: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, relay=dovecot, delay=0.02, delays=0/0/0/0.01, dsn=5.1.1, status=bounced (user unknown)
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 507A1D61B54: from=<>, size=5441, nrcpt=1 (queue active)
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 4D1E2D61B52: removed
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 506C0D61B53: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, size=615, nrcpt=1 (queue active)
Sep 29 17:14:02 vmi2169423 postfix/pipe[9181]: 507A1D61B54: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, relay=dovecot, delay=0.02, delays=0.01/0/0/0.01, dsn=5.1.1, status=bounced (user unknown)
Sep 29 17:14:02 vmi2169423 postfix/pipe[6674]: 506C0D61B53: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, orig_to=, relay=dovecot, delay=0.02, delays=0.01/0/0/0.01, dsn=5.1.1, status=bounced (user unknown)
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 507A1D61B54: removed
Sep 29 17:14:02 vmi2169423 postfix/cleanup[8387]: 54642D61B4F: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Sep 29 17:14:02 vmi2169423 postfix/bounce[11030]: 506C0D61B53: sender non-delivery notification: 54642D61B4F
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 54642D61B4F: from=<>, size=2394, nrcpt=1 (queue active)
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 506C0D61B53: removed
Sep 29 17:14:02 vmi2169423 postfix/pipe[10876]: 54642D61B4F: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, relay=dovecot, delay=0.01, delays=0/0/0/0.01, dsn=5.1.1, status=bounced (user unknown)
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 54642D61B4F: removed

Hello,

Based on the logs you've provided, it appears that your server is experiencing issues with the delivery of emails to the root user. Let's analyze the logs and understand what's happening.

Log Analysis
Here are the key observations from your logs:

Emails Sent from <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>

Sep 29 17:14:02 vmi2169423 postfix/pickup[10429]: 3BDF7D61B50: uid=0 from=<root>
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 3BDF7D61B50: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, size=613, nrcpt=1 (queue active)
Sep 29 17:14:02 vmi2169423 postfix/pipe[6674]: 3BDF7D61B50: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, orig_to=<root>, relay=dovecot, delay=0.03, delays=0.01/0/0/0.02, dsn=5.1.1, status=bounced (user unknown)
The system is attempting to send an email from <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
The recipient <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> is not recognized, resulting in a bounce with the status user unknown.
Bounce Messages and Loops

Sep 29 17:14:02 vmi2169423 postfix/bounce[11030]: 3BDF7D61B50: sender non-delivery notification: 4177DD61B52
Sep 29 17:14:02 vmi2169423 postfix/qmgr[1038]: 4177DD61B52: from=<>, size=2392, nrcpt=1 (queue active)
Sep 29 17:14:02 vmi2169423 postfix/pipe[10876]: 4177DD61B52: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, relay=dovecot, delay=0.02, delays=0/0/0/0.02, dsn=5.1.1, status=bounced (user unknown)
Postfix attempts to send a non-delivery notification (bounce message) to the original sender.
Since the sender is <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, which is unrecognized, the bounce message also fails.
This results in a loop of bounce messages being sent and failing.
Repeated Bounces and Removals
The pattern repeats, generating multiple bounce messages and log entries.
Each time, the message is eventually removed from the queue after failing.
User Unknown Errors
The key error is status=bounced (user unknown) when attempting to deliver to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Cause of the Issue
No Local Mailbox for <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
The email system (Postfix and Dovecot) is not configured to accept mail for the root user at your domain aslbk.com.
This leads to emails sent to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> being bounced because the user does not exist in the mail system.
System Processes Sending Mail to root
System services, cron jobs, or applications may be generating emails intended for the root user.
These emails are typically used to notify the administrator about system events, errors, or cron job outputs.
Lack of a Valid Alias or Forwarding for root
Without an alias or forwarding mechanism, emails to root have nowhere to go.
The absence of proper email routing results in bounced messages and potential mail loops.
Potential Misconfiguration in Postfix and Dovecot
The mail server may not be correctly configured to handle local delivery to system users.
Alternatively, the domain aslbk.com may not be correctly set up in the mail server's configuration.
Steps to Resolve the Issue

Set Up an Alias for the root User
Edit the /etc/aliases File
The /etc/aliases file is used by Postfix to define mail aliases.
Add an entry to forward emails sent to root to a valid email address that you monitor.

sudo nano /etc/aliases
Add the following line (replace your_email@example.com with your actual email address):

root: your_email@example.com
Update the Aliases Database
After editing the /etc/aliases file, you need to rebuild the aliases database:

sudo newaliases
Restart Postfix

sudo systemctl restart postfix
2. Ensure Postfix is Configured for Local Delivery
Check Postfix Configuration
Open the Postfix main configuration file:

sudo nano /etc/postfix/main.cf
Ensure the following settings are configured:

myhostname = aslbk.com
myorigin = /etc/mailname
mydestination = $myhostname, localhost.$mydomain, localhost
Verify that mydestination includes your domain and localhost.
Set the myorigin Parameter
If /etc/mailname does not contain your domain name, you can set myorigin directly:

myorigin = aslbk.com
Restart Postfix

sudo systemctl restart postfix
3. Verify Dovecot Configuration
Ensure Dovecot Handles Local Users
Check Dovecot's configuration to ensure it can deliver mail to system users like root.
Open the Dovecot configuration file:

sudo nano /etc/dovecot/dovecot.conf
Look for configurations related to local delivery and user authentication.
Configure Mailbox Location
Verify that Dovecot knows where to find user mailboxes.
The mail_location setting should point to the correct directory.
Example:

mail_location = mbox:~/mail:INBOX=/var/mail/%u
4. Avoid Sending Emails from root Directly
Configure Services to Use a Valid Email Address
If possible, configure system services and cron jobs to send emails from a valid email address instead of <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Edit the MAILTO variable in your crontab to specify a valid email address.

sudo crontab -e
Add at the top (replace with your email):

MAILTO="your_email@example.com"
5. Consider Disabling Unnecessary Email Notifications
Redirect Output to Log Files
If you do not need email notifications from certain cron jobs, you can redirect their output to log files or /dev/null.
Example:

/path/to/script.sh > /dev/null 2>&1
Adjust Service Configurations
Modify configurations of services or applications to limit or disable email notifications if they are not needed.

Clean Up Mail Queue
Check Mail Queue
List the emails currently in the mail queue:

mailq
Flush or Purge the Mail Queue
To remove all emails from the queue:

sudo postsuper -d ALL
Caution: This will delete all queued emails. Ensure that this is acceptable before proceeding.
Verify the Solution
Test Email Delivery
Send a test email to root and confirm that it is forwarded to your specified email address.

echo "Test email" | mail -s "Test Subject" root
Monitor Mail Logs
Observe the mail logs to ensure that there are no more bounce messages or errors.

sudo tail -f /var/log/mail.log
Check for New Bounce Messages
Confirm that the status=bounced (user unknown) messages no longer appear in the logs.
Additional Considerations

Time and Date Settings
Verify System Clock
Previously, there were date discrepancies in your logs and system.
Check your system's date and time to ensure accuracy. Incorrect system time can cause issues with email timestamps and SSL certificates.

date
Set Correct Time Zone and Synchronize Time
Install and configure ntp or use systemd-timesyncd to synchronize time with NTP servers.

sudo apt update
sudo apt install ntp -y
sudo systemctl enable ntp
sudo systemctl start ntp
2. Secure Email Server
Ensure Mail Server is Not an Open Relay
Confirm that your Postfix configuration does not inadvertently allow relaying for unauthorized domains or users.
Check smtpd_recipient_restrictions and smtpd_sender_restrictions in main.cf.
3. Update System Packages
Keep Software Up to Date
Regularly update your system packages to ensure you have the latest security fixes and improvements.

sudo apt update && sudo apt upgrade -y
Conclusion
The issue you're experiencing is due to emails being sent from and to the root user, where the mail system is not properly configured to handle these emails. By setting up mail aliases, configuring Postfix and Dovecot to handle local users, and ensuring that system emails are directed to valid addresses, you can resolve the bounce errors and prevent mail loops.

Please let me know if you need further assistance or if you have any questions about any of the steps.

I have this : /etc/aliases

See man 5 aliases for format
postmaster: root

and i want to use this email to send <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>

Hello,

Based on the information you've provided, it seems you would like to configure your mail server so that emails sent to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> are forwarded to your email address <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.

Currently, your /etc/aliases file contains the following:

See man 5 aliases for format

postmaster: root
This means that emails sent to the postmaster address are forwarded to root. To have emails sent to root forwarded to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, you'll need to add an alias for root in the /etc/aliases file.

Steps to Forward Emails from root to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>

Edit the /etc/aliases File
Open the /etc/aliases file with a text editor. You might need superuser permissions to edit this file.

sudo nano /etc/aliases
2. Add an Alias for root
Add the following line to the file:

root: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Your /etc/aliases file should now look like this:

See man 5 aliases for format

postmaster: root
root: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
3. Save and Exit the Editor
If you're using nano, you can save your changes by pressing Ctrl + O, then press Enter to confirm the filename. Exit the editor by pressing Ctrl + X.

Update the Aliases Database
After modifying the /etc/aliases file, you need to rebuild the aliases database. Run the following command:

sudo newaliases
This command processes the aliases file and creates a binary database (typically /etc/aliases.db) used by the mail system.

Restart Postfix
To ensure that Postfix recognizes the changes, restart the Postfix service:

sudo systemctl restart postfix
Alternatively, you can reload the Postfix configuration without restarting the service:

sudo postfix reload
6. Test the Configuration
Send a test email to root to confirm that it forwards to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.

echo "This is a test email" | mail -s "Test Email" root
Check the inbox of <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> to see if you received the email.

Monitor Mail Logs
You can monitor the mail logs to observe the email delivery process:

sudo tail -f /var/log/mail.log
Look for entries indicating that an email was sent to root and forwarded to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>. If there are errors, they will be displayed here.

Explanation
By adding the root alias in /etc/aliases and pointing it to your email address, you're instructing the mail server to redirect all emails intended for root to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>. This is a common practice to ensure that system notifications and important messages reach the system administrator or another responsible party.

Additional Considerations

Ensure Your Mail Server Can Send External Emails
Since you're forwarding emails to an external email address (<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>), make sure your mail server is configured to send emails externally. Ensure that:

DNS Records: You have proper DNS records (MX, SPF, DKIM, and possibly DMARC) set up for your domain aslbk.com.
Reverse DNS (PTR): Ensure that reverse DNS is correctly configured for your server's IP address.
Not an Open Relay: Verify that your mail server isn't configured as an open relay, which could be abused by spammers.
2. Handle Root Emails Appropriately
System emails sent to root often contain important information, such as:

Cron Job Outputs: Results or errors from scheduled tasks.
System Notifications: Alerts about system issues, security warnings, or log reports.
By forwarding these emails to your personal address, you ensure that you're alerted to any potential issues on your server promptly.

Manage Cron Job Emails
If cron jobs are sending emails that you don't need or are too verbose, you can adjust their configurations:

Suppress Output: Redirect the output of cron jobs to /dev/null if you don't need it.

/path/to/command > /dev/null 2>&1
Set MAILTO Variable: In your crontab, you can specify a different email address or disable email notifications. Open the root crontab:

sudo crontab -e
At the top of the file, add:

MAILTO=""
This will prevent cron from sending emails for any job in that crontab.
4. Check for Existing Emails in the Queue
If there are bounced emails or emails stuck in the queue, you might want to clear them:

View Mail Queue:

mailq
Flush Mail Queue:

sudo postfix flush
Delete All Emails in Queue (Use with Caution):

sudo postsuper -d ALL
5. Verify Dovecot Configuration
Since the logs mention relay=dovecot and status=bounced (user unknown), ensure that Dovecot is configured correctly:

Check Dovecot User Database: Verify that Dovecot knows how to handle local users. If you're using system users, Dovecot should be configured to authenticate against the system's user database.
Mail Location: Ensure that Dovecot's mail_location setting matches where system user emails are stored (usually /var/mail or /var/spool/mail).
Example configuration in /etc/dovecot/dovecot.conf or included files:

mail_location = mbox:~/mail:INBOX=/var/mail/%u
6. Time and Date Settings
Previously, there were inconsistencies with system time. Ensure that your server's date and time are correct:

Check Current Date and Time:

date
Synchronize Time: Install and configure ntp or use systemd-timesyncd to keep your server's time synchronized.

sudo apt update
sudo apt install ntp -y
7. Security Best Practices
Keep Software Updated: Regularly update your system packages to receive security patches.

sudo apt update && sudo apt upgrade -y
Secure Mail Services: Ensure that both Postfix and Dovecot are configured securely to prevent unauthorized access or relay.
Summary
By adding the alias root: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> to your /etc/aliases file and rebuilding the aliases database with newaliases, you've instructed your mail server to forward all emails sent to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> to your external email address <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>. This should resolve the issue of bounced emails to root and ensure you receive important system notifications.

Next Steps
Implement the Changes:
Edit /etc/aliases and add the alias.
Run sudo newaliases.
Restart or reload Postfix.
Test Email Forwarding:
Send a test email to root and confirm receipt at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Monitor Logs:
Keep an eye on your mail logs to ensure no further bounce messages or errors occur.
Review Mail Server Configuration:
Verify that your mail server is properly configured for sending emails externally.
Check DNS and security settings.
Adjust Cron Job Settings (If Necessary):
If you're receiving unwanted emails from cron jobs, consider suppressing output or adjusting the MAILTO variable.
Feel Free to Ask Questions
If you need further assistance with any of these steps or have additional questions, please don't hesitate to ask. I'm here to help ensure your mail server is set up correctly and functioning as intended.

root@vmi2169423:~# sudo tail -f /var/log/mail.log
Sep 29 18:18:02 vmi2169423 postfix/qmgr[23121]: 4D933D61B5B: removed
Sep 29 18:18:02 vmi2169423 postfix/qmgr[23121]: 537EDD61B4F: from=<>, size=2392, nrcpt=1 (queue active)
Sep 29 18:18:02 vmi2169423 postfix/pipe[23245]: 4F5EFD61B58: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, relay=dovecot, delay=0.03, delays=0.01/0/0/0.01, dsn=5.1.1, status=bounced (user unknown)
Sep 29 18:18:02 vmi2169423 postfix/qmgr[23121]: 4F5EFD61B58: removed
Sep 29 18:18:02 vmi2169423 postfix/pipe[23271]: 4C58FD61B55: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, relay=dovecot, delay=0.04, delays=0.01/0/0/0.02, dsn=5.1.1, status=bounced (user unknown)
Sep 29 18:18:02 vmi2169423 postfix/qmgr[23121]: 4C58FD61B55: removed
Sep 29 18:18:02 vmi2169423 postfix/pipe[23258]: 50EEED61B50: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, relay=dovecot, delay=0.02, delays=0.01/0/0/0.01, dsn=5.1.1, status=bounced (user unknown)
Sep 29 18:18:02 vmi2169423 postfix/qmgr[23121]: 50EEED61B50: removed
Sep 29 18:18:02 vmi2169423 postfix/pipe[23249]: 537EDD61B4F: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, relay=dovecot, delay=0.01, delays=0/0/0/0.01, dsn=5.1.1, status=bounced (user unknown)
Sep 29 18:18:02 vmi2169423 postfix/qmgr[23121]: 537EDD61B4F: removed

I'm hosting aslbk.com and nouari.com in the same vps using cyberpanel, I'm running mautic in mautic.nouari.com and i want to send balk emails and campaing but as you see ther is this <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>

Hello,

I understand that you're experiencing issues with emails being sent to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> and bouncing back, and you wish to configure your Mautic installation at mautic.nouari.com to send bulk emails and campaigns using <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> as the sender.

Let me help you address these issues:

Emails Bouncing to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> The logs show that emails addressed to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> are bouncing with status user unknown. This happens because there is no mailbox or alias configured for <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> in your mail server. Reasons this might be happening:
System processes or services are generating emails to root, such as cron jobs or system notifications.
Mautic or other applications may be configured to use <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> as the sender or recipient address for notifications.
Configuring Postfix to Handle Emails to root To prevent these bounce messages, you have a couple of options: Option A: Forward root's Emails to Your Email Address
Edit your /etc/aliases file to forward emails sent to root to your email address <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.

sudo nano /etc/aliases
Add the following line:

root: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Save the file, then update the aliases database:

sudo newaliases
Restart Postfix to apply the changes:

sudo systemctl restart postfix
This will forward any emails sent to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, reducing bounce messages.
Option B: Suppress Emails to root
If you prefer not to receive these system emails, you can modify configurations to prevent them from being sent, such as adjusting cron job settings (MAILTO variable) or service configurations.
Ensuring Mautic Sends Emails from <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> To configure Mautic to send emails from <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>, follow these steps: Step 1: Configure Email Settings in Mautic
Log in to your Mautic admin panel at mautic.nouari.com.
Navigate to Settings (gear icon) > Configuration.
Click on the Email Settings tab.
Step 2: Select the Email Service
Mail Transport Type: Choose the method you want to use to send emails:
SMTP Server: If you have SMTP credentials for nouari.com (e.g., through your hosting provider or an external SMTP service).
PHP Mail: Uses the server's mail function (not recommended for large volumes).
Sendmail: If configured on your server.
Third-party Services: If using services like Amazon SES, SendGrid, Mailgun, etc.
Step 3: Configure the SMTP Details
If using SMTP, enter the following details:
Service to Send Mail Through: Other SMTP.
SMTP Host: The SMTP server address (e.g., smtp.nouari.com).
SMTP Port: Typically 587 for TLS, 465 for SSL, or 25 for unencrypted.
SMTP Encryption Type: TLS or SSL (depending on your SMTP server configuration).
SMTP Authentication Mode: Plain.
Username: Your SMTP username (e.g., <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>).
Password: The password for your SMTP account.
Step 4: Set the Default Email Address and Name
Under Email Sending Settings, specify:
Default From Name: The name you want recipients to see (e.g., Mohamed Nouari).
Default From Email: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Default Reply-to Name: (Optional) Same as above or another name.
Default Reply-to Email: (Optional) Same as above or another email address.
Step 5: Send a Test Email
Use the Test Connection button to verify that Mautic can send emails using the provided SMTP settings.
Send a test email to confirm that emails are sent successfully and appear in the recipient's inbox with the correct From address.
Configure Postfix to Allow Mautic to Send Emails If you're using your VPS's mail server (Postfix) to send emails directly: Step 1: Ensure Postfix Accepts Connections from Mautic
Since Mautic is running on the same server, it should be allowed to send emails through Postfix.
Confirm that Postfix is configured to allow local connections.
Step 2: Set Up Authentication (Optional)
If you require SMTP authentication, ensure that Mautic's SMTP settings include the correct username and password.
Create a system user or virtual mailbox for <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> if it doesn't already exist.
Step 3: Update main.cf in Postfix
Confirm that your mydomain and myorigin settings in /etc/postfix/main.cf are correctly set:

myhostname = aslbk.com
mydomain = aslbk.com
myorigin = $mydomain
If you want emails to appear from nouari.com, adjust myhostname and mydomain accordingly.
Step 4: Relay Domains
Ensure that Postfix is configured to send emails for both aslbk.com and nouari.com. In main.cf:

relay_domains = aslbk.com, nouari.com
Or, include nouari.com in mydestination if emails are delivered locally.
Set Up Email Authentication (SPF, DKIM, DMARC) To improve email deliverability and prevent your emails from being marked as spam: Step 1: Create SPF Records
An SPF record specifies which mail servers are authorized to send emails on behalf of your domain.
Add or update the SPF record in your DNS settings for nouari.com:

v=spf1 mx a ip4:your_server_ip ~all
If you use other email services, include them in the SPF record.
Step 2: Configure DKIM
DKIM adds a digital signature to your emails, verifying that they were sent by your domain and haven't been altered.
Install and configure DKIM signing on your server.
Install opendkim:

sudo apt install opendkim opendkim-tools
Generate DKIM keys for nouari.com.
Update Postfix to use opendkim.
Add the DKIM public key to your DNS records.
Step 3: Set Up DMARC
DMARC builds on SPF and DKIM to protect your domain from unauthorized use.
Add a DMARC record to your DNS:

_dmarc.nouari.com. IN TXT "v=DMARC1; p=none; rua=mailto:<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>"
Resolve Emails Being Sent From <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> It's possible that Mautic or other services are defaulting to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> as the sender address. Step 1: Check Mautic Email Defaults
Ensure that in Mautic's configuration, all default email addresses are set to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Step 2: Review Application Settings
Check if any scheduled tasks or crons running Mautic commands are being executed by root and causing emails to be sent from <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Step 3: Adjust Cron Jobs
Ensure that Mautic cron jobs are run by the appropriate user (usually the web server user, such as www-data), not root.
Edit the crontab for the Mautic user:

sudo crontab -u www-data -e
Add Mautic's cron jobs here.
Separate Email Configurations for aslbk.com and nouari.com Since you're hosting both domains on the same server, make sure that email services are properly configured for each domain.
Verify that mailboxes or forwarding are set up for necessary email addresses on both domains.
Ensure that Postfix and Dovecot are configured to handle emails for both aslbk.com and nouari.com.
Test and Monitor
After making changes, test sending emails from Mautic to ensure they are sent from <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> and not <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Monitor your mail logs (/var/log/mail.log) for any errors or bounce messages.
Verify that emails arrive at the recipient's inbox and are not marked as spam.
Consider Using a Dedicated SMTP Relay For better deliverability and to avoid complications with server configurations, consider using a third-party SMTP service (e.g., SendGrid, Mailgun, Amazon SES) with Mautic.
They provide SMTP credentials you can use in Mautic.
They handle email deliverability, SPF, DKIM, and IP reputation.
This can simplify your setup and improve email performance.
Finalize and Document Your Configuration
Keep a record of the changes you've made for future reference.
Ensure that any future updates or changes to your server or Mautic configuration take into account these settings.
Summary:

The bounce messages to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> are likely due to system emails or misconfigurations causing emails to be sent to or from <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Set up an alias in /etc/aliases to forward emails to root to your desired email address, or suppress unnecessary system emails.
Configure Mautic to use <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> as the default sender email address.
Ensure that your SMTP settings in Mautic are correctly configured, and that Postfix is set up to handle emails for nouari.com.
Implement SPF, DKIM, and DMARC for nouari.com to improve email deliverability.
Review cron jobs and system processes to ensure they're not sending emails from <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Please let me know if you have any questions or need further assistance with any of these steps. I'm here to help you get your Mautic installation sending emails properly from <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.