Tammy, 04 Jan. 2025 , 11:20am
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O2 Virtual Assistant, 04 Jan. 2025 , 11:20am
Thanks for messaging with O2.
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O2 Virtual Assistant, 04 Jan. 2025 , 11:20am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Tammy, 04 Jan. 2025 , 11:20am
07802750099

O2 Virtual Assistant, 04 Jan. 2025 , 11:20am
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Tammy, 04 Jan. 2025 , 11:20am
Something Else ❔

O2 Virtual Assistant, 04 Jan. 2025 , 11:20am
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Tammy, 04 Jan. 2025 , 11:20am
Something Else ❔

O2 Virtual Assistant, 04 Jan. 2025 , 11:20am
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Tammy, 04 Jan. 2025 , 11:20am
Pay Monthly

O2 Virtual Assistant, 04 Jan. 2025 , 11:20am
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 04 Jan. 2025 , 11:20am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 04 Jan. 2025 , 11:20am
[Rich Content]
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Tammy, 04 Jan. 2025 , 11:20am
It’s about my Account

O2 Virtual Assistant, 04 Jan. 2025 , 11:20am
Thanks! 🙏
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O2 Virtual Assistant, 04 Jan. 2025 , 11:20am
Please can you confirm your full Name
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Tammy, 04 Jan. 2025 , 11:21am
Tammy Jenkins

O2 Virtual Assistant, 04 Jan. 2025 , 11:21am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Tammy, 04 Jan. 2025 , 11:21am
Yes

O2 Virtual Assistant, 04 Jan. 2025 , 11:21am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Tammy, 04 Jan. 2025 , 11:23am
I was having issues with my handset and as part of that a new "esim" was supposedly tried in my handset. I have since upgraded as the problem couldn't be resolved, but ever since the store tried to add an esim to my phone, I keep getting a message on my watch that says "MM sim not provisioned for voice"

Info [Automated], 04 Jan. 2025 , 11:26am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 04 Jan. 2025 , 11:27am
Good morning, Tammy! Thank you for getting in touch with O2. I’m sorry for the wait time.  
  
I see that you're looking for support with your watch.  
Can you please let me know if there is any kind of error code on the watch?  
  
I just wanted to kindly let you know that this isn't a real-time chat service. Please feel free to go about your day as usual. You'll receive a notification on your phone whenever I respond, so you can pick up the chat at your convenience.
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Tammy, 04 Jan. 2025 , 11:29am
As I said, it periodically sends me a notification which says "MM sim not provisioned for voice"

Soaif Ali, 04 Jan. 2025 , 11:35am
Thanks for confirming. I see that you have a Samsung watch and as well as an Apple watch plan.  
  
Can you please confirm, on which watch are you facing this issue?
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Tammy, 04 Jan. 2025 , 11:37am
Samsung

Soaif Ali, 04 Jan. 2025 , 11:47am
Thanks, can you please togglle airplane mode, reinserting the SIM card.  
  
Also finally update carrier settings:  
  
To update the carrier services on your Samsung Galaxy Watch 4, you typically want to ensure that both your watch and the companion smartphone app (Samsung Wearable or Galaxy Wearable) are up to date. Here's a step-by-step guide to help you through the process:  
  
Update Carrier Services on Samsung Galaxy Watch 4  
Connect Your Watch to Your Phone:  
Make sure your Samsung Galaxy Watch 4 is connected to your smartphone via Bluetooth.  
Open the Galaxy Wearable App:  
On your smartphone, open the "Galaxy Wearable" or "Samsung Wearable" app.  
Check for Updates:  
In the app, scroll through the settings and look for the “Watch software update” or “Updates” option.  
Tap on it and select "Download and install" to check for available updates for your watch.  
Update Carrier Services (if needed):  
If you specifically need to update the carrier services, ensure your smartphone has the latest version of the Google Play Services and Carrier Services apps.  
On your smartphone, go to the Google Play Store and search for "Carrier Services".  
If an update is available, tap "Update".  
Restart Your Devices:  
After updating, it's a good practice to restart both your smartphone and your Galaxy Watch 4 to ensure all updates are properly applied.  
Check Connectivity:  
Ensure that your watch is still properly connected to your phone and that all features are functioning correctly after the updates.  
  
  
Additional Tips:  
Firmware Updates: If your watch is equipped with cellular capabilities, it should receive necessary updates from the carrier itself or during the periodic software updates.  
  
Carrier App: Sometimes, specific carrier apps may assist in managing services, so you can check if your carrier has a dedicated app that can help manage your watch's connectivity.  
  
By following these steps, you should be able to update the carrier services on your Galaxy Watch 4.
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Tammy, 04 Jan. 2025 , 11:49am
All updates are done. It doesn't have a sim to reinsert. Please can I speak to someone who knows what they are talking about?

Act as Soaif Ali and suggest the next best response saying, he will need to have a replacement esim and set up again which can be done over call on 202 or in your nearest store. Response should be acknowledging and empathetic