cahnge my cover letter :14/05/2024 
 
Dear hiring manager, 
 
 
I am writing to apply for the Undergraduate Placement Student – Ground Operations position within the DHL department. I am excited to contribute my skills and passion for cyber security to your organisation. I am attaching a copy of my CV for your consideration. 
 
As a final year BSc (Hons) Air Transport Management student at the University of West London, Ealing, I have developed a strong interest in cyber security through my coursework and industry exposure. Similar to my initial interest in Aviation Technology, which stemmed from a seminar on Careers in Technology, my fascination with Ground operations grew after learning about its critical importance in the aviation industry. I thoroughly enjoyed this module, although I realise that I still have a lot to learn about Ground Operations. 
 
 
I believe I possess the necessary qualities to excel in this role. My academic achievements, including a high grade in the aviation technology and innovation module, demonstrate my dedication and proficiency in complex subjects. Furthermore, my experience as a Guest Service Officer at Premium Plaza Group has honed my communication and problem-solving skills, which are essential for effective cybersecurity management. 
 
While my long-term interest lies in aviation, I am particularly drawn to DHL because of the variety of your company's culture and the quality of training and support available. I am excited about the opportunity to contribute to your cybersecurity initiatives and believe that my skills and experiences align well with the Cyber-Security Internship position at ASSI.  
 
My skills and experiences make me a strong candidate for the Undergraduate Placement Student – Ground Operations role at DHL. I am available for an interview at your earliest convenience and look forward to the opportunity to discuss how I can contribute to your cybersecurity initiatives. 
 
Thank you for considering my application. 
 
 
 
 
Yours sincerely, 
 
<PRESIDIO_ANONYMIZED_PERSON> 
to match this job descption:Customer Services Duty Manager
Date: 9 May 2024

Location: East Midlands Airport, GB

Company: MAG

Summary
Customer Service Duty Manager
East Midlands Airport
Permanent position
Why MAG?
 At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.

Every year, East Midlands Airport connects over 4 million passengers with more than 80 destinations across Europe and is also the UK’s number one provider of pure freight services. Part of the largest UK owned airport operator group, MAG, East Midlands Airport supports over 6,000 jobs and generates around £300m each year for the region.

The role
At the heart of our airport is a Customer Services team who deliver the best possible experience for each and every one of our guests. As the Duty Manager, you will oversee on the day management of the passenger terminal, associated buildings and facilities to ensure the highest level of service for passengers. You will be responsible for around 14 direct reports and an operational team of up to 50, ensuring all facilities and systems are operating effectively.

 

The main duties include: 

To be responsible for the efficient management of the terminal.
To assist in ensuring that the Customer Services Ambassador and Assisted Travel operations are monitored and developed
To be responsible for driving excellent customer service from the CSAs throughout key touch points in the customer journey via strong, effective leadership.
To be aware of the overarching business goals and challenges impacting on the day to day operation.
First point of contact for stakeholders on day-to-day operation 
Identify and make recommendations for improvement
To be responsible for personal and team compliance with Health and Safety, Security and Environment/Sustainable Development Policies.
 
What will make you successful in the role?
About you

We are looking for someone who has:

Previous experience of managing people within a Customer Service/Operations face to face function.
Excellent verbal and written communication skills and ability to articulate instructions in a clear, concise manner.
Strong mediation and influencing skills
Ability to work effectively whilst under pressure
Ability to manage disruption
A passion for service quality for our customers.
Strong PC Skills (including excel and word) and ability to quickly learn new programs
Demonstrable experience of a proactive, self-motivated approach to operational and business challenges
Equal Opportunities & Reasonable Adjustments

 

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

 

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

 

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

 

You can contact the team by emailing <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>