you are apply to a job this is the JD: Customer Support Representative (Remote)
Position Overview:
We are currently seeking a personable and professional Customer Service Support / Virtual Receptionist to be the first point of contact for our clients. This role involves managing inbound calls, providing clear information, assisting with inquiries, and scheduling appointments. The ideal candidate will enjoy engaging with people over the phone and excel in delivering friendly, solution-focused customer interactions.

Key Responsibilities:

Handle inbound and outbound calls to assist potential and current clients with questions and concerns.

Schedule appointments and manage calendars for estimators and team members.

Record detailed and accurate notes of customer interactions and keep them organized.

Respond to email inquiries and perform basic administrative tasks as needed.

Assist in coordinating services, providing helpful information to ensure a smooth customer experience.

Communicate effectively with team members to relay customer feedback and ensure high-quality service.

Qualifications:

Experience in customer service, call center support, or as a virtual receptionist.

Strong communication skills with the ability to engage warmly and professionally over the phone.

Proficient in scheduling tools and CRMs (e.g., Google Calendar, Pipedrive).

Ability to multitask, stay organized, and work independently in a remote setting.

Self-motivated with a proactive attitude to problem-solving and customer care.

Attention to detail and strong listening skills to understand and meet customer needs.

when apply answer the following questions make non a.i tone in a concise mannner this your resume: Kendrick Mitchell
 javellmitchell@gmail.com 8763942618
 PROFILE
 Energetic and detail-oriented professional with over six years of experience in administrative support and customer 
engagement. Proven track record of managing diverse high-volume tasks efficiently and effectively, utilizing 
advanced CRM systems and Microsoft Office applications. Adaptable team player, committed to continuous learning 
and operational excellence.
 EDUCATION
 09/2019 – 06/2020
 DISTINCTION COLLEGE
 Courses: Caribbean History,English Language,Information Technology, Mathematics, 
Principles of Account, Principles of Business,Social Studies
 09/2018 – 06/2019
 Kingston, Jamaica
 H.E.A.R.T TRUST
 Human and social Biology
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 University of the Commonwealth Caribbean
 Associate Degree in Business Administration
 PROFESSIONAL EXPERIENCE
 09/2022 – 07/2024
 Customer Supports specialist  (Remote)
 Outdoorsy
 05/2021 – 05/2022
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 Provided exceptional support to renters and owners via phone, email, and chat, 
ensuring a seamless booking experience for their RV rentals. Engaged in proactive 
problem-solving to address their most pressing concerns.
 •
 Utilized in-depth product knowledge to assist other teams in maintaining high levels 
of customer service. Created and maintained comprehensive documentation to aid 
customers and the Customer Experience team in resolving issues efficiently.
 •
 Embodied the Outdoorsy brand with a friendly, approachable demeanor. Built and 
sustained a positive reputation for the company by ensuring customers felt valued 
and heard in all interactions.
 •
 Proficiently used web-based customer support tools such as Zendesk, Slack, and 
UJET to manage and resolve tickets effectively.
 Virtual Assistant (Remote)
 Alliance Global
 •
 Supported document management and administrative operations, utilizing advanced 
Microsoft Office and CRM functionalities, ensuring the highest standard of 
organizational effectiveness.
 Client research initiatives to support business development and strategic planning.
 •
 •
 Refined financial operations by streamlining invoice creation and financial 
reconciliations, resulting in improved accuracy and a reduction in processing time.
 •
 Document processing and managed productions, improving team productivity 
through the adoption of advanced software functionalities.
 •
 participate in the organization and technological setup for webinars and virtual 
training sessions, enhancing the company’s capability to deliver continuous education 
and engagement remotely.
 •
 Streamlined internal communications and managed extensive scheduling for 
company executives, contributing to the maintenance of operational excellence and 
improving team efficiency.
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06/2018 – 03/2021
 Brand Advocate
 Hinduja Global Solutions\ SAGILITY
 04/2024
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 Guided customers through healthcare plans, explaining benefits, coverage options, 
and policy details to ensure they made informed decisions about their health 
insurance.
 •
 Assisted members with claims processing, providing detailed information about the 
status of their claims and necessary next steps for resolution.
 •
 Addressed billing inquiries and discrepancies, ensuring members understood their 
bills and resolved any issues related to charges or payments.
 •
 Handled updates to member accounts, including changes to personal information, 
plan selections, and dependent additions, while ensuring data accuracy and privacy.
 •
 Directed members to available healthcare services and providers within their 
network, explaining their options based on their plan benefits.
 •
 Collected and documented member feedback to relay to management for service 
improvements, contributing to continuous enhancement of support processes.
 •
 Adhered strictly to HIPAA regulations and company policies to protect member 
information and ensure compliance with healthcare laws and standards.
 Customer Experience Specialist
 Neo Financial
 •
 Delivered exceptional customer service for clients managing their credit accounts, 
addressing inquiries related to account balances, payment options, and transaction 
history.
 •
 Assisted customers in understanding their credit products, providing detailed 
explanations of features, benefits, and potential financial impacts to promote 
informed decision-making.
 •
 Facilitated account modifications, such as payment arrangements and limits 
adjustments, ensuring that changes aligned with customer needs and financial goals.
 •
 Coordinated with internal teams to resolve complex account issues, leveraging 
problem-solving skills to ensure timely resolutions and customer satisfaction.
 •
 Developed and maintained comprehensive documentation of customer interactions 
and resolutions, contributing to a robust knowledge base that enhanced future 
service efficiency.
 •
 Implemented proactive follow-ups with customers regarding account updates and 
promotions, fostering meaningful relationships and encouraging long-term 
engagement with the brand.
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SKILLS
 Advanced Multichannel Support
 Proficient in managing customer interactions through voice, live chat, email, and social media platforms, ensuring 
a cohesive and positive user experience.
 CRM and Data Management
 Skilled in Salesforce, Zendesk, ujet, five9, tenstreet, and HubSpot. adept at leveraging these platforms for 
comprehensive customer relationship and ticket management.
 Empathy and Problem-Solving
 Recognized for utilizing empathy in customer interactions, combined with efficient problem-solving skills to 
deliver meaningful solutions.
 Consultative Approach
 Expert in adopting a consultative stance to understand customer needs thoroughly and tailor support efforts to 
those needs.
 Process Improvement
 Committed to identifying and implementing process improvements that enhance efficiency and customer 
satisfaction.
 Self-Motivated Worker
 Proven ability to work independently and maintain productivity in remote settings, demonstrating strong self
management and organizational skills.
 Continuous Learning and Adaptability
 Dedicated to ongoing professional development, including product training and process upskilling, to remain at 
the forefront of industry best practices.
 Effective Communication
 Excellent written and verbal communication abilities, adept at creating and maintaining productive partnerships 
across levels and departments.
 Administrative Excellence
 Proficient in managing scheduling, travel arrangements, document processing, and meeting coordination.
 Problem-Solving and Adaptability
 Skilled at identifying operational challenges and contributing to solutions that enhance process efficiency and 
team effectiveness.
 Attention to Detail
 Committed to accuracy and thoroughness in all tasks, ensuring quality outcomes.
 CERTIFICATES
 EF SET Certificate
 Certifications
 C2
 Administration Assistant
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 Microsoft Office Specialist
 •
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 Microsoft Word for 
Administrative Professionals
 Office 365 SharePoint 
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 Microsoft Excel: Advanced 
Formulas and Functions
 REFERENCES
 References available upon request.
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