Create a short an concise  introduction script explain who you are and your work experince:  resume: Kendrick Mitchell
javellmitchell@gmail.com
PROFILE
+18763942618
Dynamic and results-driven professional with over 6 years of diverse experience in customer support,
sales, and client services across global platforms. Skilled in enhancing user experiences through
effective engagement, problem-solving, and cross-functional collaboration. Proficient with industry
standard tools including Salesforce, Zendesk, and Tableau. Adept at thriving in fast-paced
environments that require adaptability and a strong grasp of technology-driven systems. Demonstrated
capability to work effectively in both remote and on-site settings. Highly committed to continuous
improvement, professional growth, and delivering exceptional support to diverse clientele.
EXPERIENCE
Outdoorsy (Remote), Customer Support Specialist
Streamlined support processes to enhance efficiency.
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2022 – 2023
Managed and resolved customer inquiries and issues through email, chat, and phone channels.
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Collaborated with cross-functional teams to address complex problems and improve the overall
customer experience.
Utilized Salesforce and Zendesk for efficient customer relationship management.
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Engaged in ongoing product and process training, gaining expertise in the travel and recreational
vehicle industry.
Alliance Global (Remote), Sales Representative
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2021 – 2022
Led remote sales efforts, acquiring new clients through targeted outreach and relationship
building strategies.
Managed sales pipeline using Salesforce, ensuring accurate forecasting.
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Conducted virtual product presentations and demonstrations to potential clients.
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Exceeded sales targets by implementing innovative sales techniques and staying informed about
products and services.
Brand Advocate (Aetna and Humana),
Customer Service Representative
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2018 – 2021
Acted as a primary liaison for Aetna and Humana, delivering exceptional service to maintain brand
integrity.
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Guided members through health insurance plans, benefits, and claims processes, ensuring clarity
and compliance with HIPAA regulations.
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Managed member inquiries using CRM tools, resolving issues related to claims, billing, and
coverage promptly.
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Collaborated with healthcare providers and internal teams to resolve issues efficiently and
effectively.
Supported the training and development of new hires by sharing best practices and expertise.
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Stayed updated on healthcare policies and industry trends to provide accurate information to
members.
KEY SKILLS
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Advanced Multichannel Support: Proficient in managing customer interactions through voice, live
chat, email, and social media platforms.
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CRM and Data Management: Skilled in Salesforce and Zendesk usage, adept at leveraging these
platforms for comprehensive customer relationship and ticket management.
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Empathy and Problem-Solving: Recognized for utilizing empathy in customer interactions,
combined with efficient problem-solving skills to deliver meaningful solutions.
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Consultative Approach: Expert in adopting a consultative stance to understand customer needs
thoroughly and tailor support efforts to those needs.
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Process Improvement: Committed to identifying and implementing process improvements that
enhance efficiency and customer satisfaction.
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Self-Motivated Worker: Proven ability to work independently and maintain productivity in remote
settings, demonstrating strong self-management and organizational skills.
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Continuous Learning and Adaptability: Dedicated to ongoing professional development, including
product training and process upskilling, to remain at the forefront of industry best practices.
EDUCATION
DISTINCTION COLLEGE
Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of
Account, Principles of Business, Social Studies
REFERENCES
Available upon reques  this is your resume