Hi, I’m looking to get a promotion in the company I work for. I have industry knowledge and think I would be a good fit. If I provide a job description could you help me tailor my career statement to reflect that I would be a good fit
Of course! I’d be more than happy to help you tailor your CV to the job you’re interested in. Please provide me with the job description, and we can start working on your CV together.
A role you will love

The purpose of a Client Support Officer is to support your Client Managers and to provide an efficient, accurate and timely delivery of all Client Support tasks, as scheduled, also reacting to ad hoc requests and meeting deadlines. Assist the Client Managers in building and maintaining relationships across their client portfolios, ensuring client retention and development, management of risk and maximising commercial opportunities.

Key accountabilities:

Complete all Client Support tasks in an efficient, timely and accurate manner, ensuring charging is implemented in accordance with agreed tariffs.
Take charge of your personal development and support the development of less experienced colleagues; Support and collaborate effectively with other team members.
Proactively assist Client teams with regular and ad-hoc Projects, archiving clients, Mailing Matrices and New Client Set Up.
Support client teams with day-to-day Client contact and provide helpful assistance to Clients, Brokers, shareholders and CPU staff who call with queries and requests. Support colleagues to ensure the robustness of core governance, core business systems and procedures so as to maintain compliance and meet regulatory responsibilities, ensuring processes and procedures are reviewed and updated.
Identify and mitigate risks. Keeping all stakeholders updated.
Undertake work associated with the reconciliation of Issued Share Capitals, proactively seeking to reconcile any differences identified with business units responsible and escalating any discrepancies in accordance with departmental procedures.
Options / Buybacks to be processed accurately and within prescribed timescales.
Effectively represent Client Support within the organisation sharing knowledge and operational training as required to a range of colleagues.
Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business.
Ensure existing Client Support procedures are regularly reviewed, updated for accuracy and where appropriate amended to achieve improved processes.


What will you bring to the role?


We are looking for an ambitious individual who has a good sound work ethic, with keen sense for customer service, communication skills and can operate within a team-based environment.

Essential Skills, Experience and Competencies

Previous experience of working in a team environment
Experienced communicator
Strong Problem Solving ability within boundaries of authority
Experience in delivering exceptional Customer service
Developing Industry knowledge
Working accurately
Experience in planning and managing workload to meet deadlines
Ability to identify and solve problems
Numeracy skills
MS Office suite – proficient
Previous Registry / Financial Services experience desired (but not essential)