Hi, thank you for calling Harley Davidson. My name is Adriana. May I have an account number to better assist you?
AM
00:01
00:07
Sure. The account number is [ACCOUNT_NUMBER]. Have Dan from dealer 4793, old Lori Harley Davidson. He's calling to notify us of the status of the customer and provide you with the contact number for him.
Okay, cool. Thank you.
AM
00:46
00:49
Okay. Hi, Dan. Thank you for holding. I have Adriana here ready to assist, but I thank you for calling, and you both have a good week. Thank you. Hey, Adriana, can you hear me?
Yeah. Hey, Dan, I see that you spoke to one of my colleagues earlier. Tara or Tara.
AM
01:01
01:09
My advisor, Andrew did. Just trying to figure out what's going on, because I know the customer decently well. We gave him a call. He just let me know that he was in the hospital. He had a heart attack, so he was working on trying to get everything straightened out with his bills across the board, and he asked if somebody could give him a call back from you guys from hdfs that he can work on arranging payments and get everything squared up. He just got out of the hospital a little bit ago, and he's still playing catch up on all the bills and everything?
Okay. Okay. Let me actually add this information in here. Give me 1 second.
AM
01:46
01:52
Sure.
All right. From the notes, it is old glory HD. Telephone number [PHONE_NUMBER] from you. Correct? I.
AM
01:56
02:11
Correct.
Okay, let me see here.
AM
02:12
02:15
My name is Dan. I'm the service manager.
All right. What's the good contact number?
AM
02:30
02:36
[PHONE_NUMBER], [PHONE_NUMBER].
All right. And what is the best time to call the borrower?
AM
02:46
02:51
Hours. I just spoke to him. He said, when you get a second, get them to give me a call. So I'm expecting that you guys should go call him now.
Oh, my God. It deleted my notes. Oh, hold on.
AM
02:58
03:04
You're good.
And I'm sorry, I'm going to have to get that number one more time. What was it?
AM
03:22
03:26
Your number? Okay. [PHONE_NUMBER].
Okay.
AM
03:35
03:37
Hours, 23 minutes, and 25 seconds. From what I understand, his wife was.
Amazing.
AM
03:38
03:40
Pretty much answering the phone and saying, he's in the hospital and hanging up on people for a little bit there. So I don't know if that had happened. So they didn't put a note in that he was in the hospital or what. But, yeah, he said he instantly, as soon as I told him that you guys were trying to reach him, he was like, yeah, I just got out. I had a heart attack, and I'm working on getting my bills all straightened out, so you can have them give me a call.
Wow. Well, I'm sorry to hear that, but I, you know, hopefully he feels.
AM
04:09
04:14
I'm glad he made it through and made it out of the hospital on his own.
Right and, you know, of course we got to call him about other stuff, all this information. Dan, if we have any questions, of course Tara will give you a call. And I did notate your number and who you are, so she probably would speak to you going forward.
AM
04:17
04:35
That's fine. Like I said, he's a regular here. He's a really good customer. So I'm not surprised that there wasn't something set up on autopay with him. But he has, like, two or three different businesses, so God knows how many different people are looking for reaching out to him, if you know what I mean.
Yeah, well, I'm glad he's okay. But thank you so much for giving us a call. And I did notate the account and I did reach out to the agent that spoke to you guys earlier. So she probably. If she had any questions, she'll probably give you guys a call later in the day.
AM
04:58
05:17
Not a problem. I appreciate the heads up, and thanks for updating the note.
Absolutely. Well, thank you. Take care.
AM
05:21
05:24
Bye.

The above is the call transcription, between customer and agent. 

and these are the below skills, we want to analyze from the call. 

. ID Self by First Name and Company
. Ask for Account Number or SS#
. ID Customer and Establish RPC
. Ask for the Customer ID
. Provide Mini-Miranda (State Specifics)
. Facts on the table: You have a total amount due of ___. Can you pay that today?
. Diagnostic: How much can you pay today?
. When can you pay the remaining balance of $___?
. Acknowledged What was Said
. Transitioned with a WIIFM
. Active Listening
. Acknowledged
. Did the Agent Attempt to Remove the Isolation
. Transitioned with Assuring the Customer that we can Find a Solution

I want to create evals, for evaluating different LLMs, for this specific use case, by which I could know which model is better. 
So, give me the evaluation parameters, by which I could evaluate which LLM is best for me for this use case.