Pasang, 27 Feb. 2025 , 11:19am
Need help

O2 Virtual Assistant, 27 Feb. 2025 , 11:19am
Thanks for messaging with O2.
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O2 Virtual Assistant, 27 Feb. 2025 , 11:19am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Pasang, 27 Feb. 2025 , 11:19am
07842388487

O2 Virtual Assistant, 27 Feb. 2025 , 11:19am
[Rich Content]
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Pasang, 27 Feb. 2025 , 11:19am
Buying & Upgrading 🛒

O2 Virtual Assistant, 27 Feb. 2025 , 11:19am
[Rich Content]
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Pasang, 27 Feb. 2025 , 11:19am
Yes

O2 Virtual Assistant, 27 Feb. 2025 , 11:19am
[Rich Content]
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Pasang, 27 Feb. 2025 , 11:19am
My order is missing

O2 Virtual Assistant, 27 Feb. 2025 , 11:19am
I'm sorry you're having issues with your order. If you think it's missing, please head to the Order Tracker in My O2 to see if you can get the courier details to contact them directly. If you're unable to do this, please speak with one of our friendly experts.
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O2 Virtual Assistant, 27 Feb. 2025 , 11:19am
[Rich Content]
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O2 Virtual Assistant, 27 Feb. 2025 , 11:20am
[Rich Content]
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Pasang, 27 Feb. 2025 , 11:20am
👎 No

O2 Virtual Assistant, 27 Feb. 2025 , 11:20am
[Rich Content]
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Pasang, 27 Feb. 2025 , 11:20am
Speak to an Expert

O2 Virtual Assistant, 27 Feb. 2025 , 11:20am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 27 Feb. 2025 , 11:20am
[Rich Content]
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Pasang, 27 Feb. 2025 , 11:20am
It’s about my Account

O2 Virtual Assistant, 27 Feb. 2025 , 11:20am
Thanks! 🙏
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O2 Virtual Assistant, 27 Feb. 2025 , 11:20am
Please can you confirm your full Name
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Pasang, 27 Feb. 2025 , 11:20am
Pasang lahmu sherpa

O2 Virtual Assistant, 27 Feb. 2025 , 11:20am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Pasang, 27 Feb. 2025 , 11:20am
Yes

O2 Virtual Assistant, 27 Feb. 2025 , 11:20am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 27 Feb. 2025 , 11:35am
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
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Info [Automated], 27 Feb. 2025 , 11:50am
We just wanted to let you know you're almost there! Hang tight, an agent 👩‍💻 will be replying to you in a flash ⚡
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Pasang, 27 Feb. 2025 , 11:59am
??

Info [Automated], 27 Feb. 2025 , 12:02pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Soaif Ali, 27 Feb. 2025 , 12:03pm
Hello Pasang, good morning! Thank you for reaching out to O2. I apologize for the delay in getting back to you.  
  
I understand you need assistance with your O2 account. Could you please provide me with the details of your query? If you have several questions, feel free to list them all.
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Pasang, 27 Feb. 2025 , 12:06pm
Hello

Pasang, 27 Feb. 2025 , 12:07pm
I have order iPods and put the upfront payment already

Pasang, 27 Feb. 2025 , 12:07pm
But I can’t see the order placed anywhere

Pasang, 27 Feb. 2025 , 12:07pm
AirPods sorry

Pasang, 27 Feb. 2025 , 12:11pm
Where can I see the update and all

Pasang, 27 Feb. 2025 , 12:12pm
I haven’t received any emails about the order aswell

Pasang, 27 Feb. 2025 , 12:12pm
I am bit worried

Act as Soaif Ali and suggest the next best response saying,  I can certainly help you, but can you share you correct phone number, as I am unable to pull up any account with the above number? . Response should be acknowledging and empathetic