Mark, 10 Dec. 2024 , 12:54pm
1 – Very dissatisfied

O2 Virtual Assistant, 10 Dec. 2024 , 12:54pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 10 Dec. 2024 , 12:54pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Mark, 10 Dec. 2024 , 12:55pm
07572239702

O2 Virtual Assistant, 10 Dec. 2024 , 12:55pm
[Rich Content]
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Mark, 10 Dec. 2024 , 12:55pm
Something Else ❔

O2 Virtual Assistant, 10 Dec. 2024 , 12:55pm
[Rich Content]
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Mark, 10 Dec. 2024 , 12:55pm
Something Else ❔

O2 Virtual Assistant, 10 Dec. 2024 , 12:55pm
[Rich Content]
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Mark, 10 Dec. 2024 , 12:55pm
Pay Monthly

O2 Virtual Assistant, 10 Dec. 2024 , 12:55pm
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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Mark, 10 Dec. 2024 , 12:55pm
Ok

O2 Virtual Assistant, 10 Dec. 2024 , 12:55pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 10 Dec. 2024 , 12:55pm
[Rich Content]
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Mark, 10 Dec. 2024 , 12:56pm
It’s about my Account

O2 Virtual Assistant, 10 Dec. 2024 , 12:56pm
Thanks! 🙏
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O2 Virtual Assistant, 10 Dec. 2024 , 12:56pm
Please can you confirm your full Name
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Mark, 10 Dec. 2024 , 12:56pm
Mark Pauley

O2 Virtual Assistant, 10 Dec. 2024 , 12:56pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Mark, 10 Dec. 2024 , 12:56pm
Yes

O2 Virtual Assistant, 10 Dec. 2024 , 12:56pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Mark, 10 Dec. 2024 , 12:59pm
I’m STILL waiting for delivery of the meta quest 3 I ordered a week ago. I was promised by yourselves that it would be with me by the 9th (yesterday) so I wondered when I am going to receive it.

Info [Automated], 10 Dec. 2024 , 01:11pm
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
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Info [Automated], 10 Dec. 2024 , 01:26pm
We just wanted to let you know you're almost there! Hang tight, an agent 👩‍💻 will be replying to you in a flash ⚡
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Info [Automated], 10 Dec. 2024 , 01:41pm
Whilst you're waiting why not check out our O2 Priority app on iOS & Android. As an O2 customer you'll get some amazing freebies & Priority Access to O2 Tickets 🎟️ & Venues.  
  
This week we've got offers & freebies 🛍️ but you'll need to be quick 🏃‍♀️ it's whilst stocks last.
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Info [Automated], 10 Dec. 2024 , 01:42pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 10 Dec. 2024 , 01:43pm
Hello Mark, good afternoon! Thank you for reaching out to O2. I apologize for the delay in getting back to you.  
  
Actually the 9th was earliest estimated delivery date.  
  
8k orders were processed and delivered over the weekend. We continue to focus on re-gaining access to our main warehouse and accessing the stock within it.  
  
You can expect your parcel any time before 20th December.  
  
Be assured, you will definitely get your order any how before Christmas.  
  
My tip here would be to please keep refreshing your mail box, and keep an eye on junk and spam folders on regular basis to check if the order is out and a tracking number is generated.  
  
And lastly, make sure that you are available on the address to collect the order on the delivery date.  
  
My apologies again for the delay. Hope you would understand it.  
  
Let me know if there is anything else I may assist you with?
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Mark, 10 Dec. 2024 , 01:48pm
Actually I was told it would be with me by the 9th and you just ignoring that fact and making some excuses up isn’t really helping at all. I’ve waited nearly an hour and was hoping for a different response. If you look at the conversation that happened a few days ago it states quite clearly that it will be with me by tha 9th so please don’t accuse me of making it up.

Mark, 10 Dec. 2024 , 01:49pm
And if 8000 orders were fulfilled why wasn’t mine. This just isn’t good enough

Mark, 10 Dec. 2024 , 01:53pm
Are you now ignoring me completely?

Mark, 10 Dec. 2024 , 01:54pm
Hello

Mark, 10 Dec. 2024 , 01:55pm
I’m not letting this go

Suggest the next best response. Response should be acknowledging and empathetic