Jonathan, 03 Jan. 2025 , 08:36am
Yes, continue ✔️

O2 Virtual Assistant, 03 Jan. 2025 , 08:37am
Thanks for messaging with O2.
[Read]

O2 Virtual Assistant, 03 Jan. 2025 , 08:37am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
[Read]

Jonathan, 03 Jan. 2025 , 08:37am
07761686684

O2 Virtual Assistant, 03 Jan. 2025 , 08:37am
Thanks 👍- give me a second whilst I check your details.
[Read]

O2 Virtual Assistant, 03 Jan. 2025 , 08:37am
[Rich Content]
[Read]

Jonathan, 03 Jan. 2025 , 08:37am
It’s about my Account

O2 Virtual Assistant, 03 Jan. 2025 , 08:37am
Thanks! 🙏
[Read]

O2 Virtual Assistant, 03 Jan. 2025 , 08:37am
Please can you confirm your full Name
[Read]

Jonathan, 03 Jan. 2025 , 08:37am
Jonathan sutton

O2 Virtual Assistant, 03 Jan. 2025 , 08:37am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
[Read]

Jonathan, 03 Jan. 2025 , 08:37am
Yes

O2 Virtual Assistant, 03 Jan. 2025 , 08:37am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
[Read]

Info [Automated], 03 Jan. 2025 , 08:38am
You are now connected to Surajit, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Surajit will be replying in a few minutes.
[Read]

Jonathan, 03 Jan. 2025 , 08:39am
Morning. I am still having issues with my porting. Last night (after midnight) I checked and it changed to say there was an issue and it gave me option to change the port date or cancel. When I tried both options it said neither worked and so I was able to do nothing.

Jonathan, 03 Jan. 2025 , 08:39am
When I check again now it’s back to same thing for last 10 days “the port isn’t scheduled and there is an issue / contact support”

Jonathan, 03 Jan. 2025 , 08:40am
This has been on going since 23rd and you haven’t been able to resolve or tell me the issue

Jonathan, 03 Jan. 2025 , 08:41am
Can you advise any update on any of the previous raised support tickets or is it all in same situation. If so how can I cancel the port in?

Jonathan, 03 Jan. 2025 , 08:41am
As I have lost any faith that o2 can resolve this or care

Surajit, 03 Jan. 2025 , 08:44am
Hi! Jonathan. Sorry for waiting while connecting with us through O2. My name is Surajit, and I will assist you in the best possible way.  
  
I'm truly sorry to hear about the ongoing issues with your porting process. I understand how frustrating and concerning this must be, especially since it's been unresolved since the 23rd. Please allow me some time to look into this for you.  
Could you please provide both the temporary and port-in numbers?
[Read]

Jonathan, 03 Jan. 2025 , 08:49am
Temp number is 07761686684 and port in number is 07748090972

Surajit, 03 Jan. 2025 , 09:00am
Thank you for providing the temporary and port-in numbers. I sincerely apologize for the inconvenience and frustration this has caused you.  
  
The issue has been raised with our dedicated team, and the festive season may have impacted the completion of your port-in request. Rest assured, we're working diligently to resolve this as soon as possible.
[Read]

Jonathan, 03 Jan. 2025 , 09:06am
So I’ve been told that every working day pretty much since the 23rd. I was also told the max response time on the tickets/issues was 3 working days (but would like be less). We are now well past 3 working days (even allowing for festive) and I don’t have a single update. Please tell me what is actually wrong and why it’s stuck. Or as above tell me how the whole thing can be cancelled

Surajit, 03 Jan. 2025 , 09:19am
I'm truly sorry for the ongoing frustration and lack of updates regarding your porting issue. I completely understand how disappointing this has been, especially with the expectations set earlier.  
  
  
I have noted your concerns in the ticket and requested that the port-in be expedited at the earliest possible moment. Please know that your situation is a priority, and we're doing everything we can to resolve it.  
  
  
Thank you for your patience, and I assure you we're committed to finding a solution.
[Read]

Surajit, 03 Jan. 2025 , 09:25am
I do not mean to rush you, just checking if we are still connected?
[Sent]

O2, 03 Jan. 2025 , 09:30am
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
[Read]

O2, 03 Jan. 2025 , 09:30am
[Rich Content]
[Read]

Jonathan, 03 Jan. 2025 , 10:34am
Yes, continue ✔️

O2, 03 Jan. 2025 , 10:34am
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
[Read]

O2, 03 Jan. 2025 , 10:34am
[Rich Content]
[Read]

Jonathan, 03 Jan. 2025 , 10:34am
Yes, continue ✔️

O2, 03 Jan. 2025 , 10:34am
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
[Read]

Jonathan, 03 Jan. 2025 , 10:35am
You haven’t told me anything. How do I cancel the request?

Info [Automated], 03 Jan. 2025 , 10:37am
You are now connected to Ricky, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Ricky will be replying in a few minutes.
[Sent]

Ricky, 03 Jan. 2025 , 10:41am
Hello Jonathan,👋, I apologise for the wait while getting through to us at O2.  
  
I'm really sorry to hear about the frustration you've experienced.  
  
Please bear with me as I check the account details.  
  
Thank you for your patience.
[Read]

Ricky, 03 Jan. 2025 , 10:50am
Jonathan, I see that a ticket has been raised yesterday under MIG-A016818, have you received any update regarding this?
[Sent]

O2, 03 Jan. 2025 , 11:02am
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
[Read]

O2, 03 Jan. 2025 , 11:02am
[Rich Content]
[Read]

Jonathan, 03 Jan. 2025 , 12:14pm
Yes, continue ✔️

O2, 03 Jan. 2025 , 12:14pm
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
[Read]

O2, 03 Jan. 2025 , 12:14pm
[Rich Content]
[Read]

Jonathan, 03 Jan. 2025 , 12:14pm
Yes, continue ✔️

O2, 03 Jan. 2025 , 12:14pm
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
[Read]

Jonathan, 03 Jan. 2025 , 12:14pm
No I have had no update on any ticket

Info [Automated], 03 Jan. 2025 , 12:16pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Soaif Ali, 03 Jan. 2025 , 12:29pm
Hi Jonathan, and good morning! I appreciate you contacting O2. My apologies for the wait.  
  
I am sorry that you haven't heard from our team. Be assured the team will reach you anytime before 9th of Jan.  
  
Certainly, before you go, is there anything else I can help you with?
[Read]

Jonathan, 03 Jan. 2025 , 12:34pm
Why the 9th? That’s way after any update date I was given

Jonathan, 03 Jan. 2025 , 12:35pm
Do you see any updates on any of the tickets?

Act as Soaif Ali and suggest the next best response saying, ticket was raised yesterday, there is no progress as of now, and the timescale for the ticket is 5 working days. Response should be acknowledging and empathetic