Sara, 20 Dec. 2024 , 10:48am
Hi

O2 Virtual Assistant, 20 Dec. 2024 , 10:48am
Thanks for messaging with O2.
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O2 Virtual Assistant, 20 Dec. 2024 , 10:48am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Sara, 20 Dec. 2024 , 10:48am
07568451751

O2 Virtual Assistant, 20 Dec. 2024 , 10:48am
[Rich Content]
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Sara, 20 Dec. 2024 , 10:48am
Something Else ❔

O2 Virtual Assistant, 20 Dec. 2024 , 10:48am
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Sara, 20 Dec. 2024 , 10:48am
Orders & Deliveries 🚚

O2 Virtual Assistant, 20 Dec. 2024 , 10:49am
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Sara, 20 Dec. 2024 , 10:49am
My order hasn't arrived

O2 Virtual Assistant, 20 Dec. 2024 , 10:49am
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Sara, 20 Dec. 2024 , 10:49am
Existing customer

O2 Virtual Assistant, 20 Dec. 2024 , 10:49am
[Rich Content]
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Sara, 20 Dec. 2024 , 10:49am
Device

O2 Virtual Assistant, 20 Dec. 2024 , 10:49am
If you're expecting a replacement or a new device, you’ll be able to track your order in My O2, once you’ve had an email saying it’s been dispatched.
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O2 Virtual Assistant, 20 Dec. 2024 , 10:49am
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O2 Virtual Assistant, 20 Dec. 2024 , 10:49am
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Sara, 20 Dec. 2024 , 10:49am
👎 No

O2 Virtual Assistant, 20 Dec. 2024 , 10:49am
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Sara, 20 Dec. 2024 , 10:49am
Speak to an Expert

O2 Virtual Assistant, 20 Dec. 2024 , 10:49am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 20 Dec. 2024 , 10:49am
[Rich Content]
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Sara, 20 Dec. 2024 , 10:49am
It’s about my Account

O2 Virtual Assistant, 20 Dec. 2024 , 10:49am
Thanks! 🙏
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O2 Virtual Assistant, 20 Dec. 2024 , 10:49am
Please can you confirm your full Name
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Sara, 20 Dec. 2024 , 10:49am
Sara haley

O2 Virtual Assistant, 20 Dec. 2024 , 10:49am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Sara, 20 Dec. 2024 , 10:49am
Yes

O2 Virtual Assistant, 20 Dec. 2024 , 10:49am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 20 Dec. 2024 , 11:04am
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
[Sent]

Info [Automated], 20 Dec. 2024 , 11:18am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Soaif Ali, 20 Dec. 2024 , 11:19am
Hi Sara, good morning. Thanks for contacting O2.  
  
Sorry to hear that you're still waiting for your Pixel 8, and I sincerely apologize for the delay.  
  
As you might be aware, this delay has been due to some issues at our warehouse, which have affected the processing of certain orders.  
  
However, I’m happy to inform you that our warehouse is now fully operational, and our teams are working tirelessly to dispatch all orders to our customers.  
  
We are continuing to focus on regaining full access to our main warehouse and getting stock out as quickly as possible.  
  
While we are unable to confirm individual delivery dates at this moment, customers whose orders are getting ready for dispatch will receive an email notification, including further details and a tracking number. Orders will be sent out based on the date they were placed, so please keep an eye on your inbox — including your junk or spam folders — for updates.  
  
As a tip, I recommend refreshing your inbox regularly to ensure you don’t miss any communication.  
  
Once again, I apologize for the inconvenience, and I truly appreciate your patience and understanding during this time.  
  
Let me know if there is anything else I may assist you with?
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Sara, 20 Dec. 2024 , 11:20am
Wil it be with me before Xmas? I'm in desperate need of it !!!

Soaif Ali, 20 Dec. 2024 , 11:25am
I understand your concern about the delivery date. While we don't have an exact update from the team just yet, I want to reassure you that many orders are currently being delivered, and we are making good progress.  
  
Since your order was placed on 14/12/2024, it is classified as an early order, which means it should be dispatched at the earliest, before many other orders.  
  
Considering that Christmas is just few days away, I am optimistic that your parcel will arrive as soon as possible. Although I cannot provide a specific date right now, you can be confident that we are doing everything we can to ensure speedy delivery.
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Sara, 20 Dec. 2024 , 11:25am
This is ridiculous

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic