pretend that you are kendrick applying to the postion of Record Retrieval Specialist
 this is the job posting : LBPO is seeking a detail-oriented and organized individual to join us as a Record Retrieval Specialist. In this role, you will be responsible for retrieving records from third-party facilities, ensuring accuracy, and facilitating smooth record retrieval workflows. Your primary focus will be on maintaining comprehensive and up-to-date case records and contributing to the overall efficiency of the team. This is a work-from-home position, so applicants must have their own equipment and a suitable home office setup.

Responsibilities:

Gather, review, and organize case information by performing outbound calls, ensuring accuracy, completeness, and adherence to established protocols.
Perform regular data audits and quality checks to ensure the integrity of case information and identify any discrepancies or errors.
Maintain a comprehensive and organized filing system for physical and electronic case documents.
Make a minimum of 100 Calls Daily and retrieve a minimum of 3 records daily.
Monitor case deadlines, court appearances, and other important dates, providing timely reminders to ensure compliance with court filings and legal requirements.
Respond to internal and external inquiries regarding case status, procedural updates, and general case-related information.
Collaborate with team members to streamline case workflows, identify process improvements, and enhance overall efficiency.
Requirements:

Previous call center experience in the following fields: Claims, Medical, and Legal is preferred.
Strong background and understanding of law firm operations and/or medical records/claims management.
Excellent communication and interpersonal skills, with a friendly and engaging phone demeanor.
Strong research and analytical abilities.
Proficiency in using CRM/RMS systems for records management, data tracking, and reporting.
Strong organizational skills with the ability to manage multiple cases simultaneously.
Excellent attention to detail and a meticulous approach to data management
Self-motivated, proactive, and able to work independently or collaboratively within a team.
High-speed reliable internet connection and a dedicated workspace at home.
Ability to provide your own equipment, including a computer, headset, and any additional hardware required for the job.
MS tools or G-Suite Proficiency is a plus
Must be confident and assertive
Equipment Requirements

Digicel Connection - Minimum 50mbps download speed and 15 Mbps upload speed
Minimum i5 processor or higher
Minimum 8GB Ram
Wired headset
Quiet working environment
Nice-to-Have:

Police Report
Ability to type 30 WPM and this is your resume:  resume: Kendrick Mitchell
javellmitchell@gmail.com
PROFILE
+18763942618
Dynamic and results-driven professional with over 6 years of diverse experience in customer support,
sales, and client services across global platforms. Skilled in enhancing user experiences through
effective engagement, problem-solving, and cross-functional collaboration. Proficient with industry
standard tools including Salesforce, Zendesk, and Tableau. Adept at thriving in fast-paced
environments that require adaptability and a strong grasp of technology-driven systems. Demonstrated
capability to work effectively in both remote and on-site settings. Highly committed to continuous
improvement, professional growth, and delivering exceptional support to diverse clientele.
EXPERIENCE
Outdoorsy (Remote), Customer Support Specialist
Streamlined support processes to enhance efficiency.
•
2022 – 2023
Managed and resolved customer inquiries and issues through email, chat, and phone channels.
•
•
Collaborated with cross-functional teams to address complex problems and improve the overall
customer experience.
Utilized Salesforce and Zendesk for efficient customer relationship management.
•
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Engaged in ongoing product and process training, gaining expertise in the travel and recreational
vehicle industry.
Alliance Global (Remote), Sales Representative
•
2021 – 2022
Led remote sales efforts, acquiring new clients through targeted outreach and relationship
building strategies.
Managed sales pipeline using Salesforce, ensuring accurate forecasting.
•
Conducted virtual product presentations and demonstrations to potential clients.
•
•
Exceeded sales targets by implementing innovative sales techniques and staying informed about
products and services.
Brand Advocate (Aetna and Humana),
Customer Service Representative
•
2018 – 2021
Acted as a primary liaison for Aetna and Humana, delivering exceptional service to maintain brand
integrity.
•
Guided members through health insurance plans, benefits, and claims processes, ensuring clarity
and compliance with HIPAA regulations.
•
Managed member inquiries using CRM tools, resolving issues related to claims, billing, and
coverage promptly.
•
Collaborated with healthcare providers and internal teams to resolve issues efficiently and
effectively.
Supported the training and development of new hires by sharing best practices and expertise.
•
•
Stayed updated on healthcare policies and industry trends to provide accurate information to
members.
KEY SKILLS
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Advanced Multichannel Support: Proficient in managing customer interactions through voice, live
chat, email, and social media platforms.
•
CRM and Data Management: Skilled in Salesforce and Zendesk usage, adept at leveraging these
platforms for comprehensive customer relationship and ticket management.
•
Empathy and Problem-Solving: Recognized for utilizing empathy in customer interactions,
combined with efficient problem-solving skills to deliver meaningful solutions.
•
Consultative Approach: Expert in adopting a consultative stance to understand customer needs
thoroughly and tailor support efforts to those needs.
•
Process Improvement: Committed to identifying and implementing process improvements that
enhance efficiency and customer satisfaction.
•
Self-Motivated Worker: Proven ability to work independently and maintain productivity in remote
settings, demonstrating strong self-management and organizational skills.
•
Continuous Learning and Adaptability: Dedicated to ongoing professional development, including
product training and process upskilling, to remain at the forefront of industry best practices.
EDUCATION
DISTINCTION COLLEGE
Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of
Account, Principles of Business, Social Studies
REFERENCES
Available upon reques answer any questions when given