Ian, 15 Feb. 2025 , 11:35am
Billing

O2 Virtual Assistant, 15 Feb. 2025 , 11:35am
Thanks for messaging with O2.
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O2 Virtual Assistant, 15 Feb. 2025 , 11:35am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Ian, 15 Feb. 2025 , 11:35am
07565948641

O2 Virtual Assistant, 15 Feb. 2025 , 11:35am
[Rich Content]
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Ian, 15 Feb. 2025 , 11:35am
Billing & Payments 💷

O2 Virtual Assistant, 15 Feb. 2025 , 11:35am
[Rich Content]
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Ian, 15 Feb. 2025 , 11:36am
Billing Issue

O2 Virtual Assistant, 15 Feb. 2025 , 11:36am
[Rich Content]
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Ian, 15 Feb. 2025 , 11:36am
Payment

O2 Virtual Assistant, 15 Feb. 2025 , 11:36am
Sorry, we need you to select one of the below options.
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O2 Virtual Assistant, 15 Feb. 2025 , 11:36am
[Rich Content]
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Ian, 15 Feb. 2025 , 11:36am
Struggling to pay

O2 Virtual Assistant, 15 Feb. 2025 , 11:36am
[Rich Content]
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Ian, 15 Feb. 2025 , 11:36am
Something else

O2 Virtual Assistant, 15 Feb. 2025 , 11:36am
Please call our Payment Management team and we'll find a solution that’s right for you  
  
Call 0800 902 0217  
The opening times are:  
Mon to Fri– 8am to 8pm, Sat – 8am to 6pm Sun– 9am to 6pm.
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O2 Virtual Assistant, 15 Feb. 2025 , 11:36am
[Rich Content]
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Ian, 15 Feb. 2025 , 11:36am
👎 No

O2 Virtual Assistant, 15 Feb. 2025 , 11:36am
[Rich Content]
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Ian, 15 Feb. 2025 , 11:37am
Speak to an Expert

O2 Virtual Assistant, 15 Feb. 2025 , 11:37am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 15 Feb. 2025 , 11:37am
[Rich Content]
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Ian, 15 Feb. 2025 , 11:37am
It’s about my Account

O2 Virtual Assistant, 15 Feb. 2025 , 11:37am
Thanks! 🙏
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O2 Virtual Assistant, 15 Feb. 2025 , 11:37am
Please can you confirm your full Name
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Ian, 15 Feb. 2025 , 11:37am
Ian Anthony Bean

O2 Virtual Assistant, 15 Feb. 2025 , 11:37am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Ian, 15 Feb. 2025 , 11:37am
Yes

O2 Virtual Assistant, 15 Feb. 2025 , 11:37am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 15 Feb. 2025 , 11:38am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 15 Feb. 2025 , 11:38am
Hi Ian, and good morning! I appreciate you contacting O2. My apologies for the wait.  
  
I'm here to assist you with your O2 account. Please share your query in detail. If you have multiple questions, listing them all together would be very helpful.
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Ian, 15 Feb. 2025 , 11:39am
I e paid all my bills this morning but on  
My account it says I still owe

Ian, 15 Feb. 2025 , 11:41am
Can you sort this out as I’ve paid over £300 this morning and my accounts say i  
Still owe the monthly amounts

Ian, 15 Feb. 2025 , 11:42am
Hello?????

Soaif Ali, 15 Feb. 2025 , 11:45am
Yes, we are connected.  
I see that your account is up to date.  
  
Please ignore any reminder.  
  
I just wanted to kindly let you know that this isn't a real-time chat service. Please feel free to go about your day as usual. You'll receive a notification on your phone whenever I respond, so you can pick up the chat at your convenience.  
  
If you have any other questions or requests, just let me know!
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Ian, 15 Feb. 2025 , 11:47am
My bill came out today. I paid my bills today. But my accounts still show I owe money

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic