Here is the conversations between a customer service agent and a customer. Can you provide a summary of the conversations regarding what they were talking about and also a simple word describing what's the call topic, and a root-cause analysis? Your output is always in this format: **Topic** on the top, **Summary** in the middle, and **Root-cause analysis** on the bottom. Customer: um
Agent: thanks for calling hundred finance assist david can i have the first and last name on your account
Customer: oh ... there it let me have you ... do you think ... gonna
Agent: yes
Customer: ok the so i just ... the button in spanish ... i know you guys are hospitalizing really but ... i would like to go to
Agent: <unk> ... a
Customer: e ... <unk>
Agent: no no ... no not really ... yeah we're gonna put a
Customer: ok it's like one are you finally broking ... little ... thanks ... very much and in the middle
Agent: huh ... ok
Customer: since ... the month ... yet i wasn't ... the window was into ah ... ah i believe you but ... if i thought it would've been probably but you know ... go out a ... little bit ... they got
Agent: ok ... it has been on the phone
Customer: february
Agent: think there's some vehicle or something fairly really wasn't
Customer: yep
Agent: according to so resolution ... <unk> ... a month
Customer: it's not ... e ... one but a lot of our
Agent: um ... let me ... because when i submitted don't mean nineteenth of this
Customer: no but i do ... that and i mean
Agent: what is your phone
Customer: <unk> ... <unk>
Agent: oh no sound no sound no show until ... saturday how it's supposed ... to be quick it'll whatever so let me ... see ... the notes yeah that's the only ... amount ... see
Customer: all...wait a minute ... i went out
Agent: you ... and develop ... i've been departures and then the holder ... see ... price so you think i'm pretty sure but ... i don't know ... bill is still that ... it's still and see ... oh i should like legitimate though you
Customer: um
Agent: yeah
Agent: just a moment but i
Customer: <unk>
Agent: i'm
Customer: yeah my little
Agent: in area set up for the how ... and
Customer: handle ... you'd just ... your mobile polidori ah ... federal ... a revolving ... this ... about that but yeah you're gonna be ... uh ... actually ... um
Agent: does it does ... let me down ... to ... the bottom ... bill
Customer: but if you don't know ... what
Agent: delta c ... c ... seriously
Customer: if we ... handle ... opposite
Agent: see
Customer: the um ... because they ... also been policy well ... i've always i mean they ... they ... <unk> the whole ... what went up
Agent: ok to ... see ... a little bit ok ... um the food online ... is ... hmf u s say ... jim may i place ... you s say from the com ... with the ... hyundai motor finance but i can ... exit ... for the
Customer: bye bye
Customer: and does it doesn't go through
Agent: the bill ... he may sick and some of ... yeah so sorry ... one ... went online ... says ... but i mean ... yeah ... that i just i ... was a promotion
Customer: what what are you sure ... available ... from what we have ... available ... i mean have you ... opening ... up your bank
Agent: see
Agent: signal level ... right
Customer: show as a
Agent: she's doing a ... a couple of making internet and i'm i'm gonna pull up the month agreement ... and then ... gonna be a minutes but no
Customer: oh they don't
Agent: see
Customer: thank you very much ok bye bye ok bye bye
Agent: incorrect
Customer: six fifty two ... four twenty three to ... see ... you know signal do ... you get it
Agent: and who's your sorry
Customer: i don't even have on
Agent: to ... be the problem then it will show
Customer: <unk> c h ... a bunch of missus
Agent: then they don't messes ... and anyway and can
Customer: ok ... so ... what do
Agent: it's a ... little condone or anything related to this ... ready
Customer: um
Customer: ok ... ok my
Agent: ok
Customer: well set up the orange ... <unk> your old one ... i don't do you want their bordering ahead ... with that minimum
Agent: whether it was it was something else
Customer: whatever ... not warranted
Agent: no ... not a ... someone ... about ... a ... dealership ... <unk> shows day ... the circle all through financial institution all different server
Customer: no
Customer: or whatever or gonna dealer ... log on to deliver what they're gonna get
Agent: gonna ... i don't know ... ok i'm ... back on the other ... the hyundai ... that's
Customer: seventeen hundred ... eleven
Agent: can you <unk> way ... this is holding
Customer: oh ... oh
Agent: no
Customer: so ... it would have been um i don't
Agent: two nine nine ... digital ... on a few instrumental ... this is john ... financiera or through ... um ... finance
Customer: oh
Agent: c ... oh two eleven
Customer: ok
Customer: ok perfect
Agent: oh ... ok
Customer: ok ... and we'll try to money
Agent: <unk> ... ok
Customer: that
Agent: ok
Agent: excellent ... now india ... that's what you want ... me
Customer: remember the ... power