create a concise cover letter for this job: About
Full Job Description
Customer Care representatives are a critical part of the team at DriveSavers who help communicate with individuals who have experienced data loss, by walking them through the process in order to understand the complexities of recovering data from damaged devices.

We’re looking for effective communicators with a passion for both written and verbal communication as well as individuals who are seeking job satisfaction knowing you’re helping people restore memories they thought may have been lost forever.


Job Responsibilities
Responsibilities
Receiving inbound calls pre-service, service, and post-service
Outbound call follow-up
Working directly with data recovery engineers to report engineers’ findings
Answering questions about the technical process of data recovery and associated pricing

Job Requirements
Required Skills and Experience

• Excellent interpersonal, organizational, and communication skills

• Great customer service skills

• Strong attention to detail

• Able to work independently as well as part of a team

• Able to analyze and evaluate customer needs

• Able to prioritize and meet deadlines in a fast-paced environment

• Must have passion for staying ahead of current and future technologies


Skills Required
Telemarketing - Intermediate that your applying to make it formative about why ur a great fit for this role this is your resume: Kendrick Mitchell
 javellmitchell@gmail.com 8763942618
 PROFILE
 I am a dynamic individual who is oriented towards yielding good results. I have been in customer support, sales and 
client engagement for over six years now in different sectors. I have great expertise in leveraging on advanced 
customer service skills, sales optimization and relationship building to enhance business growth and improve the 
satisfaction of customers. Capable of using CRM systems like Zendesk and Salesforce well as I can improve my 
abilities to work from various regions without an office constantly working on my professional development.
 EDUCATION
 09/2019 – 06/2020
 DISTINCTION COLLEGE
 CSEC
 Courses: Caribbean History,English Language,Information Technology, Mathematics, 
Principles of Account, Principles of Business,Social Studies
 09/2018 – 06/2019
 09/2021 – 06/2023
 Kingston, Jamaica
 H.E.A.R.T TRUST
 CSEC
 Human and social Biology
 •
 University of the Commonwealth Caribbean
 Associate Degree in Business Administration
 PROFESSIONAL EXPERIENCE
 09/2022 – 07/2024
 Customer Supports specialist  (Remote)
 Outdoorsy
 05/2021 – 05/2022
 •
 Provided exceptional support to renters and owners via phone, email, and chat, 
ensuring a seamless booking experience for their RV rentals. Engaged in proactive 
problem-solving to address their most pressing concerns.
 •
 Utilized in-depth product knowledge to assist other teams in maintaining high levels 
of customer service. Created and maintained comprehensive documentation to aid 
customers and the Customer Experience team in resolving issues efficiently.
 •
 Embodied the Outdoorsy brand with a friendly, approachable demeanor. Built and 
sustained a positive reputation for the company by ensuring customers felt valued 
and heard in all interactions.
 •
 Proficiently used web-based customer support tools such as Zendesk, Slack, and 
UJET to manage and resolve tickets effectively.
 Virtual Assistant (Remote)
 Alliance Global
 •
 Supported document management and administrative operations, utilizing advanced 
Microsoft Office and CRM functionalities, ensuring the highest standard of 
organizational effectiveness.
 Client research initiatives to support business development and strategic planning.
 •
 •
 Refined financial operations by streamlining invoice creation and financial 
reconciliations, resulting in improved accuracy and a reduction in processing time.
 •
 Document processing and managed productions, improving team productivity 
through the adoption of advanced software functionalities.
 •
 participate in the organization and technological setup for webinars and virtual 
training sessions, enhancing the company’s capability to deliver continuous education 
and engagement remotely.
 •
 Streamlined internal communications and managed extensive scheduling for 
company executives, contributing to the maintenance of operational excellence and 
improving team efficiency.
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06/2018 – 03/2021
 Brand Advocate
 Hinduja Global Solutions\ SAGILITY
 •
 Guided customers through healthcare plans, explaining benefits, coverage options, 
and policy details to ensure they made informed decisions about their health 
insurance.
 •
 Assisted members with claims processing, providing detailed information about the 
status of their claims and necessary next steps for resolution.
 •
 Addressed billing inquiries and discrepancies, ensuring members understood their 
bills and resolved any issues related to charges or payments.
 •
 Handled updates to member accounts, including changes to personal information, 
plan selections, and dependent additions, while ensuring data accuracy and privacy.
 •
 Directed members to available healthcare services and providers within their 
network, explaining their options based on their plan benefits.
 •
 Collected and documented member feedback to relay to management for service 
improvements, contributing to continuous enhancement of support processes.
 •
 Adhered strictly to HIPAA regulations and company policies to protect member 
information and ensure compliance with healthcare laws and standards.
 SKILLS
 Advanced Multichannel Support
 Proficient in managing customer interactions through voice, live chat, email, and social media platforms, ensuring 
a cohesive and positive user experience.
 CRM and Data Management
 Skilled in Salesforce, Zendesk, ujet, five9, tenstreet, and HubSpot. adept at leveraging these platforms for 
comprehensive customer relationship and ticket management.
 Empathy and Problem-Solving
 Recognized for utilizing empathy in customer interactions, combined with efficient problem-solving skills to 
deliver meaningful solutions.
 Consultative Approach
 Expert in adopting a consultative stance to understand customer needs thoroughly and tailor support efforts to 
those needs.
 Process Improvement
 Committed to identifying and implementing process improvements that enhance efficiency and customer 
satisfaction.
 Self-Motivated Worker
 Proven ability to work independently and maintain productivity in remote settings, demonstrating strong self
management and organizational skills.
 Continuous Learning and Adaptability
 Dedicated to ongoing professional development, including product training and process upskilling, to remain at 
the forefront of industry best practices.
 Effective Communication
 Excellent written and verbal communication abilities, adept at creating and maintaining productive partnerships 
across levels and departments.
 Organizational
 Demonstrated capability in handling complex scheduling, event planning, and document management with 
utmost precision and efficiency.
 Problem-Solving and Adaptability
 Skilled at identifying operational challenges and contributing to solutions that enhance process efficiency and 
team effectiveness.
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CERTIFICATES
 EF SET Certificate
 C2
 REFERENCES
 References available upon request.
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