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ADITYA VERMA
07393488180 <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> Full Driving UK License
PROFESSIONAL SUMMARY
I am a qualified Technical Solutions Consultant with sound knowledge of project management, computer networking, system and network security, service management, system quality assurance, risk mitigation, applications, and OS platform migration.
I would like to secure a position where my computer science and IT knowledge, business technology aptitude, and diversified IT experience will contribute towards the mutual growth and success of the organization. My professional traits include problem solving aptitude, active listening, critical thinking, technological adaptability, relationship development, project planning and communication.
   Skills:
• Computer Networking
• Service Management
• Project Management
• Problem Solving
• Creative & Strategic Thinking
• Client & Stakeholder Management
• Software Development
• IT Product Marketing
• Technical Support
Certifications:
• Level 3 Certified in Networking and Cybersecurity
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Certified Trainer (Charles Stuart University, Australia)
• Basic Life Support Health Provider (BLS)
Work Experience:
IT Support Officer
Tsunami Computers Ltd, Leicester.
April 2024 – August 2024
  • Installing software and providing instructions for users on using that software;
• Helping to create manuals or tutorials for staff or customers on accessing servers, logging in to private
business networks or using a new software package.
• Responsible for day-to-day management within the platform which include reviewing license, ensuring the
service catalog is accurate and efficient for users to be able to file tickets with ease and minimum effort.
• Implemented ServiceNow customization but not limited to Workflow’s, Report setups, Update sets data
imports and exports.
• Provide training session to internal users along with adding Knowledge Base articles for the contextual search
feather to allow self-resolution by the reporter.
• Troubleshooting IT issues with customers, clients and other staff members.
• Providing a record of any support calls.
• Providing callouts to customers, working with determination to fix an issue, providing a clear explanation of
the issue in question.
• Repairing hardware.
• Creating an adequate supply of IT-related stock for a business, such as cables, routers, adapters and any other
equipment necessary for the functioning of their system.
• Working on escalated tickets and requirements, attending change advisory board meetings.
• Feasibility analysis, testing and implementing enhancements based on client requirements in ServiceNow.
Technical Solutions Consultant
Zonal Retail Data Systems, Leicester (Hybrid). Jul2023 – Oct2023
As a member of the Technical Solutions Consultant is all about helping new and existing customers with the technical design and implementation of all Zonal products, from physical POS to integration our API’s, as well as looking after the Meraki mobile management device service.
• Providing Technical Solutions design and implementation & helping resolve complex customer issues with software or technological products.
• Managing the Meraki Offering (MDM & Wi-Fi).
• Zonal API Integration Support.
• Provide support as a SME, when the Zonal support teams have been unable to triage/resolve a suspect API issue,
or urgent issues arise.
• Take responsibility for owning and running Technical Projects for new and existing customers, and/or acting as a
SME as part of a bigger project and owning the Technical workstream for that project.
• Fully understand the technical intricacies of the Zonal product stack, to allow you to efficiently design Zonal
solutions.
• Work with Zonal development and product teams, providing feedback based upon my experiences with the Zonal
product stack when designing and implementing.
Application Analyst Jul 2022 – Jun2023 De Montfort University, Leicester
As a member of the Applications team, I am responsible for managing and supporting a range of application systems and to be an authoritative expert in some areas. I support DMU applications in Teaching Learning, Library and Research Systems, Business applications, portals, and integration (including content management systems, SharePoint, and web technologies) and Student Systems (including CampusM, Career Hub etc.)
Project: In my current role, I am leading the project for the replacement of Blackboard with Learning Zone Bright Space, to allow students across the world to engage in the virtual environment to learn (VLE). I manage the project, work closely with suppliers, determine the requirements of the software, and deliver training.
• Assisted the Application Owners with Active Directory activities such as creating service accounts, administrative accounts and Security Groups.
• Was responsible for assisting the certificate owners with DNS name changes as well.
• Assisting in generation CSR for varying Server platform.
• Was responsible for reviewing all external certificate request, either approve or reject, In case where certificate was
approved, I used the certificate to the requestor.
• Responsible for resolving incidents and service requests and ensuring support is provided to the agreed service levels
based on their assigned priorities. Involved in problem analysis and resolution and to continuously look to improve our
application management always services.
• Responsible for the implementation of appropriate minor enhancements, application configuration, bug fixes and simple
reports as appropriate or passing these to the appropriate team.
• Call monitor - continuously reviewing incoming calls and ensuring calls are allocated to the correct team or team member.
• Manage the call queue based on effective and efficient prioritization and on maximizing compliance with service levels.
• Work closely with Application owners and key internal customers in the University to ensure maintenance and support
aligns to end-user needs and priorities.
• Agree priorities with customers and ensure any new enhancement requests are directed to the correct place e.g. the
Business Engagement or Development teams.
• As a Subject Matter Expert, I support the training team in providing application training when required.
• I am an application expert and have gained a good understanding of all applications to ensure support flexibility is

maintained.
• I motivate staff, promote continuous performance improvement, and enable ITMS to deliver excellence based on meeting
agreed targets and objectives.
• I work with other teams within ITMS to continuously look at pragmatic ways that inter-team working can be improved
by sharing information, knowledge, and best practice.
• Identify and suggest solutions to any process gaps that appear and help build a collaborative culture based on
transparency, openness, and trust.
• In conjunction with a Lead Applications Analyst or Functional Consultant, work with third parties and application vendors on
the on-going effective support and continuous improvement of our applications.
• Maintain relationships with members of ITMS and key users to ensure applications and associated interfaces remain
suitably supported, improvements are identified, and problems anticipated in a timely fashion.
• Ensure there is sufficient knowledge transfer between staff and appropriate documentation to be able to provide adequate service provision for applications regardless of individual availabilities and help eradicate single points of
expertise.
• Running queries using SQL
• Ensure compliance with corporate standards for information systems, security and technology are in line with relevant
legislation and audit requirements.
• Contribute to the applications strategy and contribute to the delivery, development and review of the university’s
overall ICT strategy and annual implementation plan.
• Remain innovative and stay abreast of all relevant industry and technological developments in the marketplace and provide
advice to the Applications Manager on how to take advantage of these to support the development of initiatives that deliver
corporate objectives.
• Part of on-call rotes and on-call at pre-agreed times with the ability to be contactable out-of-hours.
IT Service Desk Mar 2022 – Jun 2022 Selfridges, Leicester
As IT Service Desk Analyst, I must sit at the front of IT Service Operations team within Leicester offices and am the first point of contact across the whole business, as well as the friendly face/voice for all things IT. I provide IT support for team members throughout Selfridges stores and head offices, with my focuses on IT knowledge and customer service.
• Manage and oversee reported IT issues.
• Managing SLA for enhancement requests are as per SOW
• Provided first line resolution of IT issues and queries, escalating problems to the relevant internal support teams and
external partners as and when necessary, while keeping stakeholders updated.
• Actively reduced the number of incidents into the Service Desk by highlighting incident trends and potential problems,
through creative thinking and problem solving.
• Supported the transition of new services or service changes by adhering to new process changes or amendments,
highlighting any risk that you may see to the service.
• Supported the achievement of customer satisfaction ratings and the reduction of call escalations, by regularly updating
customers on call progress.
• Shared knowledge across the teams, and proactively contributing to continuous service improvement through
identification of process improvements and problem prevention.
• Ensured that all activities are performed at a consistently high standard with minimal risk and that opportunities to
improve services and processes are identified and actioned.

Clinical Skills Technician Oct 2020 – Mar 2022 De Montford University, Leicester
• Ensured the smooth running of clinical practice areas for undergraduate and post graduate teaching and aided in associated areas.
• Ensured timelines are met and quality is maintained, including quality control and accuracy of prepared items for teaching sessions.
• Demonstrated instruments and techniques to staff and students if required.
• Supported academic staff in the development of new teaching resources and liaise with others to address aspects of clinical
sessions that have caused concern.
• Participated in the regular maintenance of equipment to ensure that all equipment is maintained to comply with Health and
Safety regulations.
• Always demonstrated good practice and safe handling and assisted in the compilation of information for monitoring pad
returns.
• Assisted in updating and developing Risk Assessments and COSHH in line with university policy, as directed by Team Leader
• Provided advice to staff and students on safe working procedures, ensuring safe and correct usage in line with standard
operational procedures.
• Assisted in the monitoring and safe distribution of materials, including advising staff and students on the safe storage
and disposal of waste, and assisting in stock control duties and maintenance of relevant databases.
• Ensured practice areas and equipment are maintained in a clean and tidy condition, including disposing of and
consumable items.
• Assisted in the maintenance of the faculty asset register and identifying equipment for a replacement program.
• Supported Open Days and other university wide activities.
• First Aider within the faculty
• Role in evacuation team for the faculty
• Assisted the Help Zone
replenishing
IT Consultant (Part-Time) Miles Technologies, Leicester
• Visit customers in the Metro Area when an onsite presence is needed.
• Troubleshoot and resolve computer and network related problems.
• Implement new technology with the assistance of remote personnel.
• Identify technology solutions based on analysis of customer support needs.
• Strong and consistent communication with customers.
Jan 2020 – Aug 2020
• Documenting work performed and other technical information for clients.
• Ability to diagnose and fix hardware and software issues for both desktops and servers.
• Installing and troubleshooting problems on Winx, Windows7, Win2003/2008 Server, Active, Directory, Exchange, DNS
• End-User and Help Desk in MS Office Suite and other common desktop applications.
• Troubleshooting network related issues that can be related to network infrastructure such as switches and routers.
• Configuration of TCP/IP settings on network and troubleshooting TCP/IP issues.
Gap in Employment – Relocating and seeking new role in UK Aug 2019 – Dec 2019

IT Technical Specialist Oct 2014 – Jul 2019 St George’s University, Grenada
• Assisted with set-up and break down of simulation case scenarios.
• Assisted with recording quantities of items needed for simulation scenarios to aid with purchasing.
• Ran high-fidelity manikins during patient scenarios to ensure required standards of realism.
• Ensured that B-Line functionality is in-sync with the department’s day-to-day operations and workflow.
• Facilitated examinations, teaching sessions, or any other requests throughout St. George’s University.
• Resolved student user account and password issues.
• Made troubleshooting of hardware and software in the event of system failure.
• Reported all major software related problem to B-Line Medical LLC and ensure that all problem those problems are resolved
within an appropriate time.
• Created Rubrics, Assessment and questions for examinations and assignments as required.
• Assisted with the assignment of graders to all exam soft assessments.
• Generated grades, reports, and statistics as per the request.
• Released content (exam taker results) to students as per the request.
• Identified and resolved all exam soft user related issues (student and faculty)
• Report identified and predictable exam soft problems and resolve technical issues.
Gap in Employment – Got married in India, moved to Caribbean, onboarding new role Senior Analyst
HCL Technologies (IOMC Division), Noida
Oct 2013 – Sep 2014 Sep 2011 – Sep 2013
Working as Senior Analyst IT Security in the UAM (User Accounts Management, L2) Team and supporting regions like Americas, APAC and China, Europe, Middle East & Africa (EMEA) and its main users in almost as many as 70 Countries for the client of HCL Technologies Ltd. I was also responsible for the creation, modification, maintenance and troubleshooting for all the below mentioned accounts of the users while keeping the record of SLA, TAT (Turn Around Time), quality score and security policies and procedures, as the client was very concerned about the security measures and rules.
• Lotus Notes Domino Administration.
• Technical SME for ServiceNow.
• Interaction with various stake holders of client for requirement gathering.
• Managing Lotus Notes Client and Server.
• Managing Backup, load Balancing and Clustering.
• Creation of Lotus Notes ID file.
• Recertification of Notes ID file.
• Server Performance Monitoring.
• E-Mail maintenance/ Virtualization.
• Server Cleanups / Storage Infrastructure.
• Working on same timeserver.
• Managing Active Directory, DNS, DHCP and OU’s.
Retail Assistant (Part-Time while finishing Masters) ASDA
Apr 2008 – Aug 2011

ICT Administrator & Support Technician [Placement during Masters] Mar 2007 – Mar 2008 Ministry of Education, St Vincent & the Grenadines
• Managed the installation of 500 computers, 35-networked printers and 10 servers.
• Provided first line support to students and staff members at all primary and secondary schools.
• Maintained software and hardware installations, installed wireless infrastructure.
• Managed server daily logs and scheduled backups.
• Installed new computers for staff and students at all schools using windows platforms.
• Provided training to new staff employees about the IT policies and synchronization of the handheld devices to access email and
update their daily schedule list.
• Deployed the wireless networking tools to align the technology solutions to schools’ requirements to establish a new
wireless infrastructure.
• Developed budgets to acquire tools and resources for maintenance of computer laboratories in all schools.
• Worked closely with staff development plan for technicians to adequately perform maintenance and servicing tasks
in the school’s IT environment.
Education:
2005 – 2009 MSc Computer Science
Staffordshire University, United Kingdom
2001 – 2004 bachelor’s in computer application (BCA)
CCS University, Ghaziabad, India

返回json字符串示例,(如果字段是字符类型解析不到默认""，整型解析不出默认0)：
{
    "error_code": 1,错误值 成功：0 解析失败：-1
    "error_msg": "ok”,错误信息
    "cv_type": "zh”,简历类型：中文zh英文en
    "cv_source": 0,
    "updated_time": "2022-2-28”,简历最后修改时间
    "src_cv_id": "”,来源简历编码
    "result_en": {},如果简历为英文时解析结果与result_zh结构相同
    "result_zh": {
        "base_info": {
            "name": "简历姓名",
            "email": “邮箱”,
            "mobile": "手机号",
            "qq": "QQ号",
            "wechat": "微信号",
            "gender": 0,性别 0:未检测出 1:男 2:女
            "native_place": "籍贯",
            "household_registration": "户口所在地",
            "birthday": "生日 格式2010-01-01 如果没有日默认为01",
            "start_work_time": "开始工作时间  格式2010-01-01 如果没有日默认为01",
            "expected_salary_min": 1000, 期望薪资月薪最大值 整数类型
            "expected_salary_max": 19000,期望薪资月薪最小值 整数类型
            "current_salary_min": 0,实际薪资月薪最大值
            "current_salary_max": 0,实际薪资月薪最小值
            "identity_number": "",身份证号
            "marital_status": "",婚姻状况 未知 未婚 已婚 离异
            "height": 0,身高
            "weight": 0,体重
            "nationality": "国籍",
            "ethnicity": "民族",
            "political_status": "政治面貌",
            "current_situation": "当前状态",
            "expected_job_nature": "",期望工作性质
            "expected_job": "",期望工作
            "expected_job_industry": "",期望工作行业
            "current_location": "深圳",当前所在城市
            "current_company": "当前所在公司",
            "expected_location": "深圳",期望工作城市
            "current_job": "当前职位",
            "current_job_title": "当前职位",
            "current_job_industry": "当前所在行业",
            "degree": 3,最高学历 0:未检测出 1:高中 2:大专 3:本 4:硕士 5:博士 6:EMBA 7:MBA
            "age": 24 年龄整数类型
        },
        "education_experience": [
            {
                "education_experience_start_time": "教育经历开始时间 格式2019-06-01",
                "education_experience_end_time": "教育经历结束时间 2019-06-01",
                "institution_name": "所在院校",
                "institution_ranking": 0,学校排名 整数类型
                "institution_tag": 0,
                "education_level": 3,学历 0:未检测出 1:高中 2:大专 3:本 4:硕士 5:博士 6:EMBA 7:MBA
                "education_field": "专业",
                "education_description": "教育经历描述"
            }
        ],
        "work_experience": [
            {
                "work_experience_start_time": "工作经历开始时间 格式2020-06-01",
                "work_experience_end_time": "工作经历结束时间 格式2020-06-01",
                "company_name": "工作经历公司名称",
                "company_intro": "公司介绍",
                "company_type": 0,公司类型，0 为未知，1 为国企/央企，2 为民营企业 3 为中外合资企业，4 为外资企业
                "company_size_min": 0,公司规模 最小值 默认 0
                "company_size_max": 0,公司规模 最大值 默认 0
                "company_industry": "",公司行业
                "company_industry_standard": "",
                "job_function": "所在部门",
                "job_title": "职位名称",
                "job_title_standard": "",
                "report_to": "",汇报上级
                "leave_reason": "",离职原因
                "subordinate_num": 0,下属人数
                "job_location": "",工作所在城市
                "job_salary_max": 0,工资上限值
                "job_salary_min": 0,工资下限值
                "job_description": "工作经历描述",
                "job_result": "工作业绩"
            }
        ],
        "social_experience": "社会活动经历",
        "project_experience": [
            {
                "project_experience_start_time": "项目经历开始时间2020-10-01",
                "project_experience_end_time": "项目经历结束时间",
                "project_name": "项目名称",
                "company_name": "公司名称",
                "project_description": "项目描述"
            }
        ],
        "training_experience": [],
        "skills": "专业技能",
        "it_skills": "IT 技能",
        "language_skills": "语言能力",
        "certificates": "获得证书",
        "award": "所获奖项",
        "self_evaluation": "自我评价",
        "language_skills_list": [
            {
                "name": "普通话",
                "level": ""
            }
        ],
        "university_experience": "在校实践经验",
        "hobbies": " 个人爱好",
        "personal_work": "个人作品",
        "other_info": "其他信息"
    },
    "cv_integrity_ratio": 0.62 简历完整度浮点类型
}