the folllowing are my current duties as a Quality assurance specialist, and I need to add these duties in bullet form to my curent resume. "POSITION DUTIES:
Under the guidance and direction of a higher grade team leader, serves as COR for:

(a) Sustainable, Restoration, and Modernization (SRM) contracts such as, but not limited to, testing and chemical treatment for closed loops and cooling towers; and maintain and repair elevators, cranes and hoists, facility maintenance for the Airborne Special Operations Museum, heating and air conditioning equipment, scales, perimeter fence and guardrails, grounds retractable automotive barriers, freefall simulator, roofing, personnel doors, bay doors, window, glass and electric doors, pumping and cleaning waste tanks, clean exhaust hoods and inspect fire suppression systems, and mold cleanup/remediation, and repairs; or (b) Base Operations Support (BOS) contracts such as, but not limited to custodial, postwide, Airborne Special Operations Museum custodial, lease of washers and dryers, refuse collections and disposal, refuse transportation and disposal, grounds maintenance services, cable vision services, lease of portable latrines, analytical services, delivery of propane, and large and small fuel #2 fuel.
 
Provides a primary, central point-of-contact for customer service to a wide range of XVIII Corps, Garrison and tenant organizations. Employee is responsible for representing the Contracting Officer in the evaluation of contract performance to ensure technical requirements are met.

MAJOR DUTIES:

1.	Under the guidance and direction of higher grade team leader, prepares contract specifications and technical exhibits for simplified contracts, as assigned by the team leader, and develop contract modifications for existing contracts. Reviews plans, sketches, blueprints, other similar technical information, and input from both customers and other DPW personnel to prepare contract requirements, cost estimates and assure the accuracy and completeness of contract documents. Performs mathematical computations and prepares lay-outs, as required, to verify that materials and components comply with appropriate standards. Receives calls from customers concerning problems with equipment and service; normally takes action to correct problems upon receiving guidance from the team leader by changing specifications and recommending contract modifications. Coordinates with Directorate of Resource Management (DRM) budget personnel for funding requirements and with Mission Installation Contracting Command (MICC) personnel for contract modifications and appropriate contracting documentation. Evaluates contractor proposals and reviews contractor quality control plans. Coordinates with the team leader, other management personnel, professional engineers, and designated others to verify and document authority for contract and amendments. Prepares contract documents, such as Performance Work Statements (PWS), Performance Requirements Summaries (PRS), Quality Assurance Surveillance Plans (QASP), an updates other contract documents. Prepares Service Contracts Approval Forms (SCAF) for approval. Prepares a variety of statistical and other technical data for engineering analysis and the preparation of various reports. Develops one time and multi-year simplified service contracts, as assigned by the team leader which requires development of Performance Work Statements (PWS), and Independent Government Estimate in accordance with regulatory and budget guidelines. PWS includes the technical exhibits as well as the Quality Assurance Surveillance Plan (QASP). Monitors contracts from inception to conclusion, initiating corrective action on contract performance and recommending contractor penalties, contract changes or termination. Analyzes and interprets individual situations, preparing and presenting recommendations based on sound financial, regulatory and quality-related policy.

Assists team leader in the distribution of daily inspection assignments to lower grade quality surveillance technicians and assistants. Performs contract management and oversight for assigned service, maintenance and repair, BOS and SRM contracts. Assists team leader in the workload prioritization of contracts. Provides input to team leader on the performance of the lower grade quality surveillance technicians and assistants. Makes decisions based on work problems presented by subordinates. Provides and maintains effective conflict resolution with both internal and external customers/employees in addition to maintaining good employee communication.

Executes task orders against authorized line items included in the contract, attesting to availability of funds and validity of the transaction; verifies contractor prepared invoices against completed work orders and reconciles differences prior to submission for payment. Ensures realistic planning, control, and availability of adequate documentation to support contract obligations/disbursements and continuously reviews operational/financial policies and procedures to improve Government control and management of the operation. Prepares and forwards periodic reports to the team leader and other procurement documentation to substantiate all contractual services rendered and/or to process claims for contractor payment, as applicable. Processes claims against contractor for lost, damaged, or pilfered property and maintains records for all claims transactions; compiles statistical and other contract related data for budgeting/programming matters; furnishes guidance on requirements to the team leader and contracting personnel on a need to know basis; maintains formal contract files applicable to the functions in accordance with Army and other governing regulations/procedures.

Reviews reports of contractor performance to assess degree of compliance with contract requirements and to identify problem areas. Participates in meetings with the contractor to discuss performance, resolve problems and negotiate contract changes. Compiles data on contractor performance and prepares recurring and special reports as required and submit data to the team leader for review. Develops surveillance techniques and procedures to use in inspecting the operation of the contract to determine efficiency and effectiveness. Ensures evaluation methods
 
provide systematic and equitable review appropriate to the service to include methods for determining acceptability/non-acceptability of performance. Evaluates contractor's quality control system when incorporated into terms of contract. Submits reports of documented instance of unacceptable contractor performance and contractor's failure to comply with contractual provisions. Performs trend analysis to determine contractor quality deficiencies. Ensures adequacy and progress of work commensurate with amounts requested, including contract fee. Recommends payment penalties and deductions on assigned contracts based on billing and workload data, inspection of performance and other terms of contractual compliance. Recommends payment/nonpayment in response to contractor assessment of additional charges. Determines the proper timing for escalation clauses to be put into effect upon the occurrence of contingencies provided for in the contract, such as price rise in labor or materials. Testifies to contract compliance in the functional environment. Ensures that the role of the Government is not jeopardized in day-to­ day relations and that the Government's best interests are represented.

Based on contractual workload, determines valid changes and recurring requirements brought on by changes in procedures and operations. Determines effectiveness of contractor's response to procedural and operational changes required by modifications to current regulations. Distributes regulatory changes to contractor. Evaluates directed changes for impact on contract and
contractor's ability to accommodate such changes within the specifications established. Determines and recommends requirements essential for modification of contract.

Determines that property in contractor's possession is properly maintained in good condition and use is controlled. Points out inadequate procedures and approves minor changes on site.
Recommends major changes to the team leader. Determines liability for property lost, damaged, and destroyed. Recommends approval of acquisition of required equipment, supplies, services and material within the scope of the contract. Recommends action in response to contractor's requests for use or revision of existing equipment and facilities belonging to the Government.

Ensures quality and timely work performance is provided by contractor. Evaluates performance against contractual requirements. Periodically conducts acceptance inspections for completed maintenance and repairs, and services and notifies the team leader, Contracting Officer and contractor or violations and deficiencies noted, particularly in the areas of schedule, cost and technical performance adequacy. Verifies that contractor-furnished goods and services are in compliance with contract specifications by signing pertinent requests/receiving forms. Identifies actual and potential slippages in contract schedules. Recommends appropriate action to the team leader, and the Contracting Officer such as withholding payment, renegotiation of certain clauses, partial or complete termination. Serves as primary source of information to Contracting Officer in fee determination and evaluating of costs incurred. Certifies all aspects of contractor's efforts.
Recommends changes to the team leader to increase efficiency of support provided customers. Responsible for ensuring service order backlogs for assigned contracts are maintained at a reduced level in accordance with Army standards and the division's goals. 90%

2.	Utilizes office automation equipment to accomplish assigned work. Uses computer component (hardware and software) to prepare documents in draft and final format. The ability to operate an alpha/numeric keyboard with special function keys is required; however, the services of a fully qualified typist is not required. 5%

3.	Operate a motor vehicle (primarily light, utility government trucks) in the performance of assigned duties. Performs operator-type maintenance as required. 5%

Performs other duties as assigned.


Factor 1. Knowledge Required by the Position Level 1-5 750 points

Must possess one at least one (1) of the first two knowledges depending on the specialization of position

Knowledge of the technical requirements for a wide range of SRM contracts, such as but not limited to, testing and chemical treatment for closed loops and cooling towers; and maintain and repair elevators, cranes and hoists, facility maintenance for the Airborne Special Operations Museum,
 
heating and air conditioning equipment, scales, perimeter fence and guardrails, grounds retractable automotive barriers, freefall simulator, roofing, personnel doors, bay doors, window, glass and electric doors, pumping and cleaning waste tanks, clean exhaust hoods and inspect fire suppression systems, and mold cleanup and remediation. to include contract specifications procedures, modifications, project processes, task development, and contract package submission.

Knowledge of the technical requirements for a wide range of BOS contracts, such as but not limited to, custodial, postwide, Airborne Special Operations Museum custodial, lease of washers and dryers, refuse collections and disposal, refuse transportation and disposal, grounds maintenance services, cablevision services, lease of portable latrines, analytical services, delivery of propane, and large and small #2 fuel, to include contract specifications procedures, modifications, project processes, task development, and contract package submission.

Comprehensive knowledge of quality assurance methods, principles and practices to plan, and accomplish a variety of work assignments involving all facets of a quality assurance program.

Skill in interpreting, explaining and applying technical requirements and specifications to quality actions such as development of quality requirements systems, audits, evaluations and investigations of deficiencies.

Skill in investigating, analyzing and developing recommendations.

Skill in developing and presenting written and oral technical and non-technical information.

Skill in developing and maintaining effective working relationships with both internal and external customers at all levels.

Knowledge of Department of Defense operating policies and procedures and related functional/administrative activities such as procurement, engineering, production, and apply to effect appropriate interface/coordination of quality assurance plans and programs pertinent to the real property maintenance program-

Factor 2. Supervisory Controls Level 2-4 450 points

Works under general supervision of the branch chief and/or team leader who provides information on quality and quantity aspects of contract performance and discusses specific contractual requirements. Incumbent receives general technical guidance support for the Contracting Officer (Directorate for Contracting) on contractual provisions, scope and limitations of authority to act for the Contracting Officer and approval of Contracting Officer's Representative (COR) determinations/recommendations dealing with contractor penalties and major deficiencies or clarification of contractual terms. Incumbent exercises technical expertise to independently perform assigned quality assurance responsibilities. Completed work is reviewed for soundness of overall surveillance approach, and conformance with pertinent policies, procedures and regulations.

Factor 3. Guidelines Level 3-3 275 points

Guidelines include oral directions, regulations, directives, handbooks, standard operating procedures, statement of work, technical data packages, job site investigations, engineered performance standards, locally developed standards, and historical data as maybe available. The incumbent exercises judgment in interpreting and adapting guidelines to unique work situations or problems and provides guidance and information pertinent to scope of responsibility.

Factor 4. Complexity Level 4-3 150 points

Assignments are diverse and technical in nature. The Quality Assurance Specialist as a representative of the Government is required to independently assess and evaluate the adequacy of contractor performance against numerous and varied contractual requirements using established methodology and accepted practices. Incumbent evaluates and analyzes various contractual aspects, i.e., completeness of technical data, capabilities of contractor, adequacy of documentation concerning document problems as a result of investigations, problem definition and identification of root problems, to determine overall adequacy of contractor's performance.
 

Factor 5. Scope and Effect Level 5-3 150 points

The purpose of this position is to develop contract specifications, modifications, and implement quality assurance surveillance and audit programs for contractual activities for support maintenance and repair, an services operations. The work facilitates the accomplishment of the branches mission by offering central point of contact for contractor performed maintenance and repair, and services.

Factor 6. Personal Contacts Level 6-2 25 points

Personal contacts are with personnel both in and outside the organization in a structured situation, in that contacts are arranged by or occur in the guidance of the team leader. Contacts also include officials of the DPW, installation units and activities, military and civilian commanders, local agencies, vendors/contractors, District Engineer representatives, contracting official, and contractor and staff. The roles and relative authorities of personnel involved are explicit and generally understood by those involved. Prepares in briefings, funding and contracting meetings and feasibility studies."