As Tom is Bob the Builder's twin, he was born in Bobsville. As a child, he received animal toys for Christmas, including a toy elephant, which he accidentally broke, and that was the first thing Bob the Builder ever fixed. In his teen-years, he and Bob the Builder often went camping in Sunflower Valley. Unlike Bob the Builder, Tom chose different path of life; he became a zoologist and he soon moved somewhere near the North Pole. Because of his job, he can't visit his family very often.

In A Christmas to Remember, after many years since he left Bobsville, Tom called Bob on a radio and told him that he will visit the town for Christmas. Bob the Builder was very happy, as he missed Tom very much.

That very afternoon he started packing, and he also took with him his toy elephant, which had kept since he was little. Tom told his husky dog, Pogo, how he got the toy and how it became his most prized possession. Tom was also disappointed that he could not take his snowmobile, Scoot, with him.

Late in the afternoon he set out for the harbour, where the boat for Bobsville was waiting for him. While driving, he came across a lost baby deer that got separated from her father. He decided he could not leave her alone, and it was getting dark. His husky Pogo sniffed and searched for traces for the baby deer's father. By the time the sun was setting, he spotted the father deer at the bottom of a large pit. Tom knew he did not have much time until the ship left, so he carefully climbed into the pit and moored the big deer. He then climbed out without much difficulty and, with Pogo and Scoot's help, dragged the reindeer out.

Shortly afterwards, he hurried to port, and the minute he got there, the ship left. Tom sadly realised that he will have to cancel his plans to see his brother this year.

The next morning, he called Bob the Builder and told him that unfortunately he missed his boat and could not visit him this year. At this news, Bob the Builder was heartbroken. He told the news to everyone who was preparing the town square for the concert at the time. Lenny, who was interested in this matter, asked Wendy to tell him more about it, and when she said that Tom lived near the North Pole, Lenny decided to fly his plane up there to bring Tom home.

They boarded Lenny's plane and flew north. As the flight drew to a close, Wendy called Tom on the radio and told him she and Lenny were coming. Tom packed up all his luggage again and prepared the landing lights in his yard.

Dizzy, who was hiding in the trunk of the plane all the time, came out and greeted Tom. Then she added with a smile that he looks just like Bob the Builder, which amused him.

On the plane, Wendy told Tom that Bob the Builder has a Santa Claus costume in which he dresses every year and gives presents to the children in town. Tom found this interesting. Wendy, however, got the idea just at that moment; Bob the Builder will not have time for Christmas shopping, nor for handing out presents. Christmas shopping will therefore be done by her, and gifts will be distributed by Tom in a Santa costume.

After Lenny and Lasers performed, Tom drove into town square in a Santa Claus sleigh, wearing Bob the Builder's Santa Claus costume, to Bob the Builder's confusion. Bob the Builder stepped out and took a small bag from the sled. "Is there a Bob the Builder here?" Tom asked. Bob the Builder nodded in surprise and stepped forward. Tom handed him the bag. Bob the Builder opened it to find that elephant he had repaired many years ago. That's when Tom took off his white beard and Santa Claus' hat and greeted Bob the Builder. Bob the Builder was overjoyed, but he was also confused by how his brother could be here since he missed his boat. He and Tom then admitted that this will be the best Christmas ever.