These Terms and Conditions were last updated on 6 June 2024 and such updated Terms and Conditions supersede the previous terms posted herein.
 A. Program
Go Rewards is a loyalty program owned and administered by Data Analytics Ventures, Inc. (DAVI), a subsidiary of JG Summit Holdings Inc., where members may enjoy many rewards and benefits including the ability to earn and redeem Go Rewards points, access exclusive partner promotions or offers, and avail other privileges or opportunities in accordance with the rules and provisions set out below.
By opening a Go Rewards membership account or by using or continuing to use your membership card or membership account number to receive and redeem any benefits, services or properties offered by or associated with Go Rewards, members shall be deemed to have read, understood and accepted these Terms and Conditions, including all amendments as may be made by Go Rewards in its sole discretion from time to time.
By becoming a Go Rewards member, members acknowledge and agree that member profile data, transactional data, behavioral data, responses to polls and surveys, and other activities that are related to the loyalty program will be collected and used by DAVI to provide the loyalty program’s benefits and services. The data will be used to better understand the needs and preferences of the members so that the following will have a better chance of being achieved:
a.    Provide members with promotions in line with their interests.
b.    Provide members with financial products that may serve their habits or needs.
c.    Provide members with offers, products, and privileges that relate to their shopping preferences.
d.    Provide members with offers to take polls and surveys that they would find valuable or be of interest.
By joining Go Rewards, members agree to receive communications related to the operation of the loyalty program, including information regarding available program-wide and personalized partner promotions and offers, polls and surveys, and other program announcements, updates, and notifications, via contact points provided or availed by the member, which include but are not limited to SMS, social messaging apps, electronic mail, and in-app push notifications.
Go Rewards reserves the right to amend these Terms and Conditions at any time upon posting the amended version at the Go Rewards website(s) and mobile app. The revised Terms and Conditions may have a retroactive effect. It is the responsibility of members to be apprised of these changes in the Terms and Conditions.
Go Rewards points have no monetary value and are not convertible to cash.
DAVI may choose to rebrand or substitute a similar loyalty program for Go Rewards at any time and at its sole discretion, immediately upon notice to members.Membership in Go Rewards is for individuals only. No corporations, partnerships or other legal entities are eligible to enroll as members. 
Each member may only have one Go Rewards account. Go Rewards reserves the right to consolidate or merge multiple accounts without prior notice. If an existing member inadvertently creates a new account by signing up using a different email and phone number, he/she may request to merge both accounts by contacting Go Rewards Customer Care. Any request for merging of Go Rewards accounts will be subject to verification by Go Rewards Customer Care.
The minimum age requirement for membership in Go Rewards is 18 years of age. However, enrollees who are under the age of 18 may be allowed to enroll provided that their parent or legal guardian contacts the Go Rewards Customer Care before enrollment to provide a copy of their written consent to the enrollment for security and protection purposes. They will not be able to proceed with their enrollment until such consent is given.
Membership in Go Rewards is complimentary and virtual. However, a minimal fee may be charged to the member when availing the membership card at participating Go Rewards Partner Lifestyle Merchants. which may be linked to a member’s membership account.
There are two tiers of membership in Go Rewards: Classic Card and Black Card. Eligibility requirements, membership rules, benefits and features associated with these memberships are determined solely by Go Rewards or DAVI and may be modified, limited, or terminated at any time without prior notice.
A. Classic Card
This refers to the basic membership type generally offered to all new Go Rewards members.
Under the Classic Card tier, members aged sixty (60) years old and above may avail of the Lifeprime Card which is also known as the Go Rewards Senior Card, subject to the following rules:
(a) Existing members will be notified via email if they are eligible for recarding to the Lifeprime Card and will be instructed to go to the nearest Robinsons Supermarket, The Marketplace, Shopwise, No Brand, Robinsons Easymart and South Star Drug stores to present their Senior Citizen ID along with any other valid Government ID to any authorized cashier personnel. Members eligible for re-carding to Lifeprime Card who have no email address on record will be informed through a target message in the tape receipt, along with instructions on how to re-card, when transacting at Robinsons Supermarket, The Marketplace, Shopwise, No Brand, Robinsons Easymart and South Star Drug stores.
(b) The Lifeprime Card will be recognized as a valid substitute for the Senior Citizen ID across all Robinsons Supermarket branches, The Marketplace, Shopwise, No Brand, Robinsons Easymart and South Star Drug stores. However, Lifeprime Card members are still required to bring their Senior Citizen Purchase Booklet.
(c) The benefits of the Lifeprime Card include the use of priority lanes and eligibility for government-mandated discounts for senior citizens when purchasing medicines and essentials at Robinsons Supermarket, The Marketplace, Shopwise, No Brand, Robinsons Easymart and South Star Drug stores.
B. Black Card
This refers to the VIP tier of the Go Rewards Program. Black Card members are entitled to offers, promos, and perks which may be subject to additional terms and conditions, if any, indicated in the offer materials.
Classic Card members may be upgraded to Black Card members following the process below:
(a) For Go Rewards app-only users (i.e., with no physical Classic Card), the member will be notified via app that he/she has been automatically upgraded to a Black Card membership upon reaching an accumulated spend of at least One Hundred Thousand Pesos (PhP100,000) at any Go Rewards Partner Lifestyle Merchants within a period of twelve (12) months.
(b) For users with a physical Classic Card linked to their Go Rewards app, the member will be notified via app that he/she has been automatically upgraded to a Black Card membership upon reaching an accumulated spend of at least One Hundred Thousand Pesos (PhP100,000) at any Go Rewards Partner Lifestyle Merchants within a period of twelve (12) months. After being upgraded, the physical Classic Card will be deactivated and can no longer be used.
(c) For physical Classic Card-only users (i.e., no Go Rewards app account), the member will be notified via email that he/she is eligible to be upgraded to a Black Card membership upon reaching an accumulated spend of at least One Hundred Thousand Pesos (PhP100,000) at any Go Rewards Partner Lifestyle Merchants within a period of twelve (12) months. Instructions on how to replace the physical Classic Card with a physical Black Card will be provided via email.
(d) Go Rewards reserves the right to extend Black Card membership through other offers, methods, or qualification requirements, at its sole discretion.
The card or the virtual account number, issued upon successful membership enrollment and manifested on multiple member channels, shall be adequate as evidence or identifier of the Go Rewards membership. The following are the recognized proofs of membership in the Go Rewards Program:
a. Go Rewards Classic Card
b. Go Rewards Lifeprime Card
c. Go Rewards Black Card
d. UnionBank Go Rewards Gold VISA Credit Card
e. UnionBank Go Rewards Platinum VISA Credit Card
f. UnionBank Go Rewards VISA Debit Card
g. GoTyme Bank Visa Debit Card
h. Go Rewards mobile app live QR Code
i. GoTyme mobile app live QR Code (collectively, “Proof of Membership”)
Any other proof of membership that can be used to avail of Go Rewards promos shall be indicated in the promo mechanics, terms and conditions, and/or other communications to members.
Go Rewards reserves the right to terminate the membership of any individual and all accompanying benefits including the forfeiture of Go Rewards points at any time, at its sole discretion and  without compensation, for reasons including but not limited to the following:
a. The member has committed a material breach of any of the Terms and Conditions.
b. The member has failed to make payment due to Go Rewards.
c. The member has abused or misused the benefits accorded by Go Rewards.
d. The member has misrepresented information provided to Go Rewards.
e. The member is alleged to be engaged in a sale or barter of Go Rewards points, rewards or benefits other than as authorized by Go Rewards, or
f. The member is alleged to have performed fraudulent act(s) that are deemed detrimental to the interests of Go Rewards, DAVI, and Go Rewards partner brands and merchants such as but not limited to bank partners, financial products partners, earn and/or redemption partners, commission-based partners, point-conversion partners, and promotion partners ("Partner or Partners"). 
Members may close or cancel their membership at any time by contacting the Go Rewards Customer Care or by requesting deletion of their account via Go Rewards mobile app. 
To facilitate account deletion via the Go Rewards mobile app, the member may go to Settings under the Account tab and click on the Delete Account button. To ensure that the account is not being deleted by mistake or by fraud, the member will be asked to verify his/her registered email address if the same is still unverified. Once verified, the member must agree to the Terms and Conditions by checking the tick box and clicking the Confirm button. The member will then receive a message prompting him/her to click the “Go to Customer Service” button. This will redirect the member to his/her default email app and will automatically generate an email message setting out the request for account deletion that must be sent to Go Rewards. Upon receipt, Go Rewards will process the request and the member will be duly notified once account closure and deletion have been completed.
By accepting these Terms and Conditions, members expressly agree and acknowledge that failure to engage in at least one (1) activity to earn or redeem Go Rewards points within a one-year period will result in the forfeiture of accumulated points in their accounts. Members understand that, while their accounts remain active, the points therein will be forfeited by the end of the month coinciding with the anniversary of the member’s first day of inactivity.
A member’s Go Rewards account will be closed, and any unused Go Rewards points will be forfeited, if he/she will not conduct at least one (1) activity to earn or redeem Go Rewards points within a period of three (3) consecutive years. For the avoidance of doubt, closure of the member’s account shall be implemented at the end of the month coinciding with the third anniversary of the member’s first day of inactivity.
A member will be duly notified of the closure or deletion of his/her membership account via the email and/or active mobile number he/she registered with Go Rewards.
Membership in Go Rewards shall automatically terminate, without need of notice, upon the death of the member and any unused Go Rewards points shall be forfeited. Willing of points to the member's next-of-kin or another member is strictly prohibited.
Membership in Go Rewards is not transferable to other individuals under any circumstances.
After closure or termination of the account, any unused Go Rewards points, unredeemed rewards, and benefits shall be immediately forfeited or cancelled, and may not be reinstated or transferred. All member personal data will be deleted after one (1) year from the date of account closure and/or termination. Summary