Shya, 26 Feb. 2025 , 03:24pm
Speak to a agent

O2 Virtual Assistant, 26 Feb. 2025 , 03:24pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 26 Feb. 2025 , 03:24pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Shya, 26 Feb. 2025 , 03:24pm
07354409938

O2 Virtual Assistant, 26 Feb. 2025 , 03:24pm
[Rich Content]
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Shya, 26 Feb. 2025 , 03:24pm
Billing & Payments 💷

O2 Virtual Assistant, 26 Feb. 2025 , 03:24pm
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Shya, 26 Feb. 2025 , 03:25pm
Change payment date

O2 Virtual Assistant, 26 Feb. 2025 , 03:25pm
Sorry, we need you to select one of the below options.
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O2 Virtual Assistant, 26 Feb. 2025 , 03:25pm
[Rich Content]
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Shya, 26 Feb. 2025 , 03:25pm
Monthly payments

O2 Virtual Assistant, 26 Feb. 2025 , 03:25pm
[Rich Content]
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Shya, 26 Feb. 2025 , 03:25pm
Change my payment due date

O2 Virtual Assistant, 26 Feb. 2025 , 03:25pm
[Rich Content]
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Shya, 26 Feb. 2025 , 03:25pm
Pay Monthly

O2 Virtual Assistant, 26 Feb. 2025 , 03:25pm
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 26 Feb. 2025 , 03:25pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 26 Feb. 2025 , 03:25pm
[Rich Content]
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Shya, 26 Feb. 2025 , 03:25pm
It’s about my Account

O2 Virtual Assistant, 26 Feb. 2025 , 03:25pm
Thanks! 🙏
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O2 Virtual Assistant, 26 Feb. 2025 , 03:25pm
Please can you confirm your full Name
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Shya, 26 Feb. 2025 , 03:25pm
Shya Nelson

O2 Virtual Assistant, 26 Feb. 2025 , 03:25pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Shya, 26 Feb. 2025 , 03:25pm
Yes

O2 Virtual Assistant, 26 Feb. 2025 , 03:26pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 26 Feb. 2025 , 03:26pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Shya, 26 Feb. 2025 , 03:26pm
Hi I would like to change my payment date to the 27th of every month

Soaif Ali, 26 Feb. 2025 , 03:34pm
Hi Shya, thanks for contacting O2. I can sense your request with regards to changing payment date.  
  
Please Note:- On our new billing systems, you are unable to choose one specific payment date. However; you can choose any one payment date range, our automated system will decide the new payment date for you and that date will be set as your new payment date. Payment date can only be changed once every 90 days. Also we do not have the option to change the date manually. I hope you'll understand.  
  
Your new payment date range options are: 1-7 days, 8-14 days, 15-21 days and 22-28 days. 1-7 means payment will be taken between 1st and 7th of every month. You can select any range of your choice.  
  
May I know the payment date range you want opt-in for your account?
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Shya, 26 Feb. 2025 , 03:35pm
Hi I need the 27th

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic