Prepare next best response as Soaif Ali:

Mrs, 09 Dec. 2024 , 07:28pm
Hi is there any updates on my order please I have been told the 9th and still no delivery

O2 Virtual Assistant, 09 Dec. 2024 , 07:28pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 09 Dec. 2024 , 07:28pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Mrs, 09 Dec. 2024 , 07:28pm
07774539334

O2 Virtual Assistant, 09 Dec. 2024 , 07:28pm
Thanks 👍- give me a second whilst I check your details.
[Read]

O2 Virtual Assistant, 09 Dec. 2024 , 07:28pm
Sorry, we're extremely busy right now, so I can't put you through. If you would like to try again later, I'll check our agent availability again. Here’s a link with a range of articles available that may help with your query - https://www.o2.co.uk/help
[Read]

Mrs, 09 Dec. 2024 , 07:29pm
I need to speak with someone now

O2 Virtual Assistant, 09 Dec. 2024 , 07:29pm
Sorry, we're extremely busy right now, so I can't put you through. If you would like to try again later, I'll check our agent availability again. Here’s a link with a range of articles available that may help with your query - https://www.o2.co.uk/help
[Read]

Mrs, 09 Dec. 2024 , 07:31pm
This is utterly ridiculous I have been trying to get this sorted for nearly 2 weeks now and this is the best you can offer

O2 Virtual Assistant, 09 Dec. 2024 , 07:31pm
[Rich Content]
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Mrs, 09 Dec. 2024 , 07:31pm
It’s about my Account

O2 Virtual Assistant, 09 Dec. 2024 , 07:31pm
Thanks! 🙏
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O2 Virtual Assistant, 09 Dec. 2024 , 07:31pm
Please can you confirm your full Name
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Mrs, 09 Dec. 2024 , 07:31pm
Mrs diana down

O2 Virtual Assistant, 09 Dec. 2024 , 07:31pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Mrs, 09 Dec. 2024 , 07:32pm
Yes

O2 Virtual Assistant, 09 Dec. 2024 , 07:32pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
[Read]

Mrs, 09 Dec. 2024 , 07:33pm
Email address is <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>  
  
I only have device plans not a mobile contract

Info [Automated], 09 Dec. 2024 , 07:47pm
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
[Read]

Info [Automated], 09 Dec. 2024 , 08:02pm
We just wanted to let you know you're almost there! Hang tight, an agent 👩‍💻 will be replying to you in a flash ⚡
[Read]

Info [Automated], 09 Dec. 2024 , 08:17pm
Whilst you're waiting why not check out our O2 Priority app on iOS & Android. As an O2 customer you'll get some amazing freebies & Priority Access to O2 Tickets 🎟️ & Venues.  
  
This week we've got offers & freebies 🛍️ but you'll need to be quick 🏃‍♀️ it's whilst stocks last.
[Read]

Info [Automated], 09 Dec. 2024 , 08:32pm
We're really sorry for running late today. We're busier than usual but you're super important to us ⭐ & we'll get to you as quickly as we can. Thanks so much for waiting, we'll notify you 📱 when we have replied so keep an eye out 🕵️
[Read]

Info [Automated], 09 Dec. 2024 , 09:19pm
You are now connected to Rohit, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Rohit will be replying in a few minutes.
[Sent]

Rohit, 09 Dec. 2024 , 09:27pm
Hello, Diana😊. My name is Rohit. Apologies for waiting while connecting with us through O2. I hope you are doing well.  
  
As I understand, you haven't received your order yet and you want to know the status of your order.  
I certainly understand the issue you are facing. I will try my best to help you with this issue.  
  
As I checked your pay monthly account, your order was placed on 29/11/2024 for your Wayfarer Shiny Black/G15 Green having order number NC131005076 is set for your home delivery.  
  
We're working hard to get it to you as soon as possible. 😊 You will soon receive a new notification about your order, please ignore the previous notification.
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Rohit, 09 Dec. 2024 , 09:32pm
I do not want to rush you. Just to let you know, I am still in the conversation to assist you further.
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O2, 09 Dec. 2024 , 09:37pm
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 09 Dec. 2024 , 09:37pm
[Rich Content]
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Mrs, 09 Dec. 2024 , 09:39pm
Yes, continue ✔️

O2, 09 Dec. 2024 , 09:39pm
Ok, no problem. Getting you through now 😊 please be aware that our experts are currently offline so we may not get back to you until the morning!
[Read]

Info [Automated], 09 Dec. 2024 , 09:54pm
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
[Sent]

Info [Automated], 09 Dec. 2024 , 10:09pm
We just wanted to let you know you're almost there! Hang tight, an agent 👩‍💻 will be replying to you in a flash ⚡
[Sent]

Info [Automated], 10 Dec. 2024 , 07:50am
You are now connected to the O2 morning assistant, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry the O2 morning assistant will be replying in a few minutes.
[Sent]

the O2 morning assistant, 10 Dec. 2024 , 07:52am
Hi, one of our O2 Advisors will be available soon to help you with your query. If you're ready to continue this conversation, just reply to this message.
[Read]

Mrs, 10 Dec. 2024 , 08:01am
Yes

Info [Automated], 10 Dec. 2024 , 08:03am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Soaif Ali, 10 Dec. 2024 , 08:06am
Hi Diana, good morning. Thanks for contacting O2.  
  
Sorry to know that you are still waiting for your order. Indeed there's been a delay and I am sorry for it.  
  
This is because our warehouse is experiencing issues which may result in delays to some orders being processed.  
  
8k orders were processed and delivered over the weekend. We continue to focus on re-gaining access to our main warehouse and accessing the stock within it. We are aiming to have all backlog cleared and delivered by the 20 December.  
  
Be assured, you will defintely get your order any how before Christmas.  
  
My tip here would be to please keep refreshing your mail box, and keep an eye on junk and spam folders on regular basis to check if the order is out and a tracking number is generated.  
  
And lastly, make sure that you are available on the address to collect the order on the delivery date.  
  
My apologies again for the delay. Hope you would understand it.  
  
Let me know if there is anything else I may assist you with?
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Mrs, 10 Dec. 2024 , 08:12am
This is ridiculous you ha e given me a different date every time I speak with someone I was not worried about it getting hear for christmas this was a gift for my sons birthday 2 weeks ago

Response should be acknowledging and empathetic