Create formal concise proposals explaining that you why are the best candidate for this position this is ur resume:Kendrick Mitchell
 javellmitchell@gmail.com +18763942618
 PROFILE
 A proactive and results-oriented Customer Support Specialist with extensive experience across global digital
 platforms, focusing on providing outstanding client services and enhancing user experiences. Leveraging over 6
 years of expertise in customer engagement, issue resolution, and cross-functional collaboration, I thrive in fast-paced
 environments that require agility and a deep understanding of technology-driven support systems. Proficient in
 using industry-standard software like Salesforce, Zendesk, and Tableau, I maintain an outcome-oriented mindset
 with a dedication to continuous improvement and professional development. My remote work experience and the
 ability to work across multiple platforms allow me to deliver exceptional support to a diverse global clientele.
 EDUCATION
 09/2019 – 06/2020
 DISTINCTION COLLEGE
 CSEC
 Courses: Caribbean History,English Language,Information Technology, Mathematics, 
Principles of Account, Principles of Business,Social Studies
 09/2018 – 06/2019
 H.E.A.R.T TRUST
 CSEC
 Human and social Biology
 •
 PROFESSIONAL EXPERIENCE
 2022 – 2024
 Customer Supports specialist  (Remote)
 Outdoorsy
 2021 – 2022
 •
 Refined customer support processes using a consultative and empathetic approach, 
leading to a significant 35% improvement in customer satisfaction. Implemented 
strategies that allowed for efficient ticket resolution across voice calls, live chats, 
email, and social media channels.
 •
 Spearheaded a cross-functional initiative to enhance product knowledge and support 
workflows, resulting in reduced resolution times and a 25% increase in customer 
experience ratings.
 •
 Utilized proactive problem-solving and detailed investigation practices to address and 
resolve customer issues, ensuring high levels of service quality and customer loyalty.
 •-Actively participated in ongoing product and process upskilling, becoming a subject 
matter expert in the travel and recreational vehicle industry sector.
 Sales Representative (Remote)
 Alliance Global
 2018 – 2021
 •
 Led B2B sales and support initiatives, driving a 40% growth in the client base by 
leveraging robust communication and negotiation skills across various platforms 
including live chats, email, and social media.
 •
 Implemented Salesforce CRM strategies to enhance the sales process, achieving a 
20% increase in sales efficiency and customer follow-up success rates.
 •
 Coordinated with marketing and product teams to align sales strategies with evolving 
market requirements, fostering a collaborative environment focused on continuous 
improvement.
 Brand Advocate
 Hinduja Global Solutions\ SAGILITY
 •
 Served as a Brand Advocate for Aetna and Humana accounts within a fast-paced 
BPO/Call Center environment, acting as the frontline liaison between the healthcare 
providers and their members. My role was instrumental in promoting and 
maintaining the integrity of the brands through exceptional service and support.
 1 / 3
•
 Employed an outcome-oriented approach to navigate members through the 
complexities of health insurance plans, benefits, and claims processing. This included 
educating customers on plan options, coverage details, and policy benefits, tailored to 
their specific healthcare needs and situations.
 •
 Mastered the use of CRM tools and proprietary databases to efficiently manage and 
resolve member inquiries, ensuring accurate and timely information was provided. 
This included handling sensitive health information with confidentiality and 
compliance to HIPAA regulations.
 •
 Demonstrated exceptional problem-solving skills by addressing and streamlining 
issues related to insurance claims, billing discrepancies, and coverage clarifications, 
resulting in a 30% reduction in customer complaint escalations.
 •
 Exercised a high degree of empathy and understanding in each interaction, leading 
to an enhanced customer experience. Implemented feedback mechanisms and 
satisfaction surveys to gather insights, which contributed to continuous service 
improvement initiatives, achieving a significant increase in customer satisfaction and 
retention rates.
 •
 Collaborated with healthcare providers, insurance underwriters, and internal 
departments to resolve member issues promptly and efficiently. This cross-functional 
teamwork ensured a cohesive approach to customer service, aligning with both 
Aetna’s and Humana’s commitment to member health and well-being.
 •
 Contributed to the training and development of new hires by sharing best practices 
and insights gained from handling complex member interactions. This mentorship 
role helped strengthen the team’s overall capability to deliver high-quality service.
 •
 Kept abreast of changes in healthcare policies, insurance products, and industry 
trends to provide the most current and beneficial information to members. This 
ongoing commitment to professional growth and product knowledge was key to 
maintaining the trust and confidence of members in our services.
 SKILLS
 Advanced Multichannel Support
 Proficient in managing customer interactions through voice, live chat, email, and social media platforms, ensuring a 
cohesive and positive user experience.
 CRM and Data Management
 Skilled in Salesforce and Zendesk usage, adept at leveraging these platforms for comprehensive customer 
relationship and ticket management.
 Empathy and Problem-Solving
 Recognized for utilizing empathy in customer interactions, combined with efficient problem-solving skills to deliver 
meaningful solutions.
 Consultative Approach
 Expert in adopting a consultative stance to understand customer needs thoroughly and tailor support efforts to 
those needs.
 Process Improvement
 Committed to identifying and implementing process improvements that enhance efficiency and customer 
satisfaction.
 Self-Motivated Worker
 Proven ability to work independently and maintain productivity in remote settings, demonstrating strong self
management and organizational skills.
 Continuous Learning and Adaptability
 Dedicated to ongoing professional development, including product training and process upskilling, to remain at the 
forefront of industry best practices.
 2 / 3
CERTIFICATES
 EF SET Certificate
 C2
 REFERENCES
 References available upon request.
 3 / 3 and this is the the job posting : Pay rate :  $5 to $6/hr

About the Client: American Motors is a leading provider of high-quality used semi-trucks, dedicated to delivering exceptional value and service to clients nationwide. The company seeks a motivated and experienced Cold Caller/Lead Sales Generation VA to drive sales growth through remote channels.

Job Overview: Manage the sales process of used semi-trucks from start to finish. This role requires strong sales skills, excellent communication, and a deep understanding of the trucking industry. Work remotely using digital tools to engage clients, negotiate deals, and close sales. The Cold Caller/Lead Sales Generation VA will also be responsible for lead acquisition and cold calling, making an average of 160 calls per day with talk times over a minute.


Job Responsibilities
Key Responsibilities:

Identify and engage potential customers through remote channels. Build and maintain long-term client relationships. Provide expert guidance on truck specifications, financing options, and market trends.
Drive sales growth by making 160 calls a day, focusing on lead acquisition and client management. Ensure talk times are over a minute, demonstrating a personable and engaging communication style.
Present truck options and answer client inquiries effectively. Use negotiation skills to close sales and handle objections.
Offer accurate information on semi-trucks, including makes, models, and specifications. Stay informed about market trends, pricing, and financing options.
Use CRM software (Motility) and dialers (GoTo), virtual meeting platforms, and other sales tools. Ensure accurate documentation and order processing.
Work independently, demonstrating organizational skills and discipline. Manage time effectively to balance multiple client interactions.
Deliver exceptional customer service, address concerns promptly, and provide tailored solutions.
Adapt sales strategies based on customer needs and market changes. Utilize creative thinking to address customer challenges.
Leverage existing networks or build new connections within the trucking industry to generate leads.

Job Requirements
Qualifications:

Proven sales experience, preferably in automotive or commercial vehicles.
Strong understanding of semi-trucks and market dynamics.
Excellent communication, negotiation, and customer service skills.
Proficiency in CRM software (Motility) and dialers (GoTo), as well as other digital sales platforms.
High integrity and commitment to ethical sales practices.
Ability to work independently and manage multiple tasks.
Adaptable, resilient, personable, professional, and proactive in problem-solving.
Established networks within the trucking industry is a plus.  make so you  are the prefect candidate