N/A, 11 Jan. 2025 , 05:05pm
How can I help you today?
[Sent]

Lee, 11 Jan. 2025 , 05:05pm
I am in Italy and mobile data is not working

O2 Virtual Assistant, 11 Jan. 2025 , 05:05pm
Thanks for messaging with O2.
[Read]

O2 Virtual Assistant, 11 Jan. 2025 , 05:05pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
[Read]

Lee, 11 Jan. 2025 , 05:05pm
07906211713

O2 Virtual Assistant, 11 Jan. 2025 , 05:05pm
Thanks 👍- give me a second whilst I check your details.
[Read]

O2 Virtual Assistant, 11 Jan. 2025 , 05:06pm
[Rich Content]
[Read]

Lee, 11 Jan. 2025 , 05:06pm
None of these

O2 Virtual Assistant, 11 Jan. 2025 , 05:06pm
Please select one of the Options to proceed
[Read]

O2 Virtual Assistant, 11 Jan. 2025 , 05:06pm
[Rich Content]
[Read]

Lee, 11 Jan. 2025 , 05:06pm
It’s about my Account

O2 Virtual Assistant, 11 Jan. 2025 , 05:06pm
Thanks! 🙏
[Read]

O2 Virtual Assistant, 11 Jan. 2025 , 05:06pm
Please can you confirm your full Name
[Read]

Lee, 11 Jan. 2025 , 05:06pm
Lee Rymill

O2 Virtual Assistant, 11 Jan. 2025 , 05:06pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
[Read]

Lee, 11 Jan. 2025 , 05:06pm
Yes

O2 Virtual Assistant, 11 Jan. 2025 , 05:06pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
[Read]

Info [Automated], 11 Jan. 2025 , 05:06pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Read]

Soaif Ali, 11 Jan. 2025 , 05:08pm
Hi Lee, and good afternoon! I appreciate you contacting O2. My apologies for the wait.  
  
Sorry to know that you are facing data issues in Italy.  
Just to confirm, are you able to use calls and text?  
  
Also, what Italian network are you connected to?
[Read]

Lee, 11 Jan. 2025 , 05:08pm
I have spent the last 30 minutes on different Virgin and o2 websites/ apps. My mobile data has stopped working. It was fine yesterday but not today. I am in Rome Italy. Please help.

Lee, 11 Jan. 2025 , 05:09pm
It says lliad

Lee, 11 Jan. 2025 , 05:09pm
I am on wifi now

Lee, 11 Jan. 2025 , 05:11pm
I have never had this problem before. I live in UK but use phone in Italy lots. It was fine yesterday. Note, I have rebooted several times and reset network settings.

Act as Soaif Ali and suggest the next best response saying, how long continuously you are in Italy? glad that you have already tried basic trouble shooting. Can you please edit APN settings? Select Settings > Cellular or Mobile Network 2. Select Cellular Data Network or Mobile Data then Mobile Data Options 3. Set your APN settings to: APN: mobile.o2.co.uk Username & Password : *Leave Blank* . Response should be acknowledging and empathetic