I nee dot create a QA based similarity based chatbot,can you just create a Question,answer and importnat kpis in excel format for below mentioned data,creatte at least 2-3 questions for each sentense or paragrapjh such that each part is covered
INDEX

	Unable to login EPOS application due to server issue
	Partner unable to login – EPOS disable <30 days
	Partner unable to login EPOS disable >30 to 60 days
	Partner wants to update mobile number/ Email in EPOS
	Store code not given – Insufficient information
	Transfer to Technical Team
	RFA/Approval Email – Rejection Scenario
	Status update format (Technical team 2nd reply)
	Partner requires Bill copy
	Error during login & Billing
	Error while adding customer details
	Error while redeeming warranty coupon
	Purchase invoice downloaded in EPOS with GRN number
	Unable to download purchase due to CE/HHP mapping not done
	Details required – Sales/Stock/payment mode wise sales
	Loyalty points not credited
	New installation – GSTIN not updated (1st reply)
	New installation – GSTIN not updated (rejection)
	New user ID creation/Reactivation of EPOS
	New installation of EPOS
	Issue resolved through remote access
	Error while redeeming warranty coupon – Incomplete information provided
	Unable to download purchase invoice
	Internal Transfer
	Intimation for issue resolved over call 
Unable to login EPOS application due to server issue.

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint on login issue. In order to resolve this, we request you to follow the below steps
•	Log out of EPOS application then clear Google Chrome browsing history (choose “All time”) and system temp files
•	Refresh/reload EPOS URL/link and login again
•	 If issue persist, switch to alternate internet connection and login again
We believe this solution will effectively resolve your login issue. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number: 
Store code:

 
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Partner unable to login EPOS and error showing as "EPOS disable" (< 30days)


Dear Sir,
Thank You for contacting Samsung EPOS CE/HHP support.  We appreciate the opportunity to assist you.
We have received your complaint on login issue. In order to resolve this, we request you use forgot password option and reset the password.
We believe this solution will effectively resolve your login issue. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

 
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Partner unable to login EPOS and error showing as "EPOS disable" (>30 to 60 days)

Dear Sir, 
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you.
We have received your complaint on login issue and upon reviewing the complaint, we could see that the user has done last transaction on <<date>>, which is more than 60 days.
Hence, we request you to contact your ASM and raise an RFA for new user ID creation, and loop Mr.Nishant Mathur and your respective Regional Innovation Manager in the approval path. 
We believe this solution will effectively resolve your issue. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Partner wants to update mobile number/ Email in EPOS


Dear Sir,
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you.
We have received your request to update mobile number/email ID and we are glad to guide you with the steps to resolve the same.
If you have GMCS login, we request you to update mobile number/email ID in MDM portal. Once updated in MDM, Please contact your ASM to get the RFA approved and then it will automatically reflect in EPOS. 
Or else kindly contact GMCS department <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> for your query.
We believe this solution will effectively resolve your issue. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Store code not given – Insufficient information

Dear Sir,
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you. 
To ensure that we address your concern effectively, please provide us with store code and details that may be relevant to your request.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

 

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Transfer to Technical team

Dear Sir,
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you. 
We have received your request for New User id creation of EPOS and upon reviewing, we have transferred your request to our technical team. 
They are diligently working on it and we will respond to you at the earliest with a suitable resolution.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 
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RFA/Approval email (Rejection scenario)

Dear <<ASM Name>>,
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you. 
We have received your request to Reactivate EPOS and upon reviewing we could see that user has done the last transaction on <<date>>, which is more than 60 days.
In order to resolve this issue we request you to raise RFA for new user ID creation instead of reactivation of EPOS and loop Mr. Nishant Mathur and your respective Regional Innovation Manager in the approval path. 
We inform you that we are rejecting this RFA from our end. Please check and re-raise the RFA to us ASAP.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Status update format (Technical team 2nd reply)

Dear Sir,
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you. 
We have received your request to <<Mention issue>>,
Our team of technical experts is currently reviewing your case and will work diligently to provide you with a resolution. Rest assured, we will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 
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Partner requires Bill copy

Dear Sir,
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you. 
We have received your request for bill copy and hereby we are attaching the same for your reference.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Getting Error during login & Billing –  (Alert, illegal request found, server unreachable, 0.222222222_9)

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint on login & billing. In order to resolve this, we request you to follow the below steps
•	Log out from EPOS application
•	Clear All time Google Chrome browsing history & temp files
•	Refresh/Reload EPOS URL Link 
If issue persist, switch your internet connection and try again to login EPOS.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Error while adding customer details 

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint about the error you get while adding customer details. In order to resolve this, we request you to follow the below steps
•	Remove the special characters and numbers mentioned like - ,-*. 123
•	Ensure you enter only alphabets
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Error while redeeming warranty coupon

o	Product code not mapped with coupon
o	Coupon does not exits
o	Invalid coupon/mobile number

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint about the error you get while redeeming the warranty coupon. Upon reviewing the issue we find that the mentioned product code: <<SM-F721BLBA>> is not mapped against Coupon number: <<H5GU4LUXA0>> hence, you get error while redeeming the warranty coupon.
Please contact E-store team for product mapping and let us know if you have any query/concern regarding the same.
We believe this will help in resolving the issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number: 
Store code:

 
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Error when redeeming warranty coupon – Incomplete information provided

Dear Sir,
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you. 
To ensure that we address your concern effectively, please provide us with Coupon number, coupon register mobile number and product code.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number: 
Store code:

 
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Unable to download Purchase invoice 

 Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint about purchase invoice download. We are glad to say that we have processed your Purchase number << (7183867504)>> in EPOS. 
Please check the same and contact us if you have any further query.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Purchase invoice downloaded in EPOS with GRN number 

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint about purchase invoice download and upon reviewing the issue we could see that given purchase invoice number << (7183867504)>> has been downloaded in EPOS with GRN number << (PD123)>> and is available for billing.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Unable to download purchase due to CE/HHP mapping not done

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint about purchase invoice download and upon reviewing the issue, we could see that CE/HHP mapping not done.
Hence, we request you to share the RFA approval to BI Team (Rohit Sharma) for CE/HHP Mapping.
We believe this will help in resolving your issue.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Details required

o	Sales details
o	Stock details
o	Payment mode wise sales

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your request for <<Sales details>> and hereby we are attaching the <<Sales details>> for your reference.
We believe this resolves you query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Loyalty points not credited

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint regarding loyalty points not credited and upon reviewing, we could see that “Loyalty” is not enabled in your store due to which membership number not generated or points not credited. 
In order to resolve this we request you to contact ASM and connect with Loyalty support to enable Loyalty option. This will ensure you get loyalty benefits.
We believe this resolves you query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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New installation – GSTIN not updated (1st reply)


Dear <<ASM Name>>,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your query regarding new EPOS installation and upon reviewing, we find that the dealer GSTIN is not updated in MDM and in EPOS. 
In order to resolve this, we request you to update GSTIN in MDM and once updated, kindly share the confirmation mail to us.
We believe this will help in resolving your issue.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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New installation – GSTIN not updated (Request rejection)

Dear <<ASM Name>>,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your query regarding new EPOS installation and upon reviewing, we find that the dealer GSTIN is still not updated in MDM and in EPOS even after our previous reminders.
We request you to update GSTIN in MDM.
Moreover, we cannot process this RFA without GSTIN hence we are forced to reject this RFA at this moment.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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New user ID creation / Re activation of EPOS

Dear <<ASM Name>>,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your request for New user ID creation or activation and we are happy to inform <<User ID :PUND0202955.2>> has been activated as per RFA.
Request you to inform dealer to reset his password using Forgot Password option then login into EPOS application.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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New installation of EPOS

Dear <<ASM Name>>,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your request for new installation of EPOS, and are happy to inform that <<User-TELD093034>>  has been created, as per RFA.
Request you to inform dealer to reset his password using Forgot Password option then login into EPOS application.
Epos Link: https://mshopaid.epos-siel.com/mshopaid/
Epos User ID: <<TELD093034>>
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Issue resolved through remote access

o	Billing issue
o	Login issue
o	Error while using EPOS application
Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
As discussed on call <<Mobile#>>, we have successfully taken remote access and resolved the <<billing issue>> of dealer.
We are glad to be able to resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Internal Transfer

++ <<Mention Team name>>
Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your query regarding <<mention issue>>, upon reviewing we are transferring this issue to <<Smart DOST>> team as they can assist you better with this query related to <<Smart DOST>>. Rest assured, concern team will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.

 
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Intimation for issue resolved over call 

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your query regarding <<mention issue>> and as per your discussion with <<Mr/Ms. mention agent name>> over call on <<mention contact number>> today at <<mention time 08:00 AM>> your query is addressed and the issue stands resolved and we are closing this ticket. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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