Mark, 12 Feb. 2025 , 05:09pm
Help

O2 Virtual Assistant, 12 Feb. 2025 , 05:10pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 12 Feb. 2025 , 05:10pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Mark, 12 Feb. 2025 , 05:10pm
07354620927

O2 Virtual Assistant, 12 Feb. 2025 , 05:10pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 12 Feb. 2025 , 05:10pm
[Rich Content]
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Mark, 12 Feb. 2025 , 05:11pm
It’s about my Account

O2 Virtual Assistant, 12 Feb. 2025 , 05:11pm
Thanks! 🙏
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O2 Virtual Assistant, 12 Feb. 2025 , 05:11pm
Please can you confirm your full Name
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Mark, 12 Feb. 2025 , 05:12pm
Mark acornley

O2 Virtual Assistant, 12 Feb. 2025 , 05:12pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Mark, 12 Feb. 2025 , 05:12pm
Yes

O2 Virtual Assistant, 12 Feb. 2025 , 05:12pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 12 Feb. 2025 , 05:12pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 12 Feb. 2025 , 05:14pm
Good afternoon, Mark! Thank you for getting in touch with O2. I’m sorry for the wait time.  
  
I see that you're looking for support with your O2 account. Could you please elaborate on your query? If you have several concerns, you can send them all at once.
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Mark, 12 Feb. 2025 , 05:15pm
I spoke with someone on phone yesterday and was meant to have a manager call back within 24hrs and haven't

Mark, 12 Feb. 2025 , 05:26pm
???

Soaif Ali, 12 Feb. 2025 , 05:27pm
Sorry to keep you waiting. I understand how frustrating it can be not to receive a follow-up after waiting for a callback, Mark, and I appreciate your patience.  
  
In that case, I would suggest you ring 202, as they will be able to transfer you to the manager instantly. This way, you can address your concerns directly with them.  
  
If there’s anything else I can assist with, feel free to let me know!
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Mark, 12 Feb. 2025 , 05:28pm
Not good enough

Mark, 12 Feb. 2025 , 05:33pm
Can I speak with payment management please

Soaif Ali, 12 Feb. 2025 , 05:38pm
You can connect with us tomorrow between 9:00 am to 5:00 PM and we can get you connected to them over the messaging platform.  
  
Currently, the team is not available over messaging.  
  
Or else, you'll have to get in touch with them on 202 free from your O2 number or 0344 8090 202 from landline. They are available Mon to Fri - 8am to 9pm, Sat - 8am to 8pm, Sun - 8am to 6pm. They will be in a better position to provide the correct support and help you need to make payments moving forward.  
  
To make it easier for you  
You can press * or 2 twice to speak to a customer service advisor. If you are unable to ring then you can switch your phone off and back on again and it will work.
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Mark, 12 Feb. 2025 , 05:39pm
I need an extension asap

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic