Create a concise a short voice recording and tell us a bit about yourself/your sales background!  aim for one minute :  resume: Kendrick Mitchell
javellmitchell@gmail.com
PROFILE
+18763942618
Dynamic and results-driven professional with over 6 years of diverse experience in customer support,
sales, and client services across global platforms. Skilled in enhancing user experiences through
effective engagement, problem-solving, and cross-functional collaboration. Proficient with industry
standard tools including Salesforce, Zendesk, and Tableau. Adept at thriving in fast-paced
environments that require adaptability and a strong grasp of technology-driven systems. Demonstrated
capability to work effectively in both remote and on-site settings. Highly committed to continuous
improvement, professional growth, and delivering exceptional support to diverse clientele.
EXPERIENCE
Outdoorsy (Remote), Customer Support Specialist
Streamlined support processes to enhance efficiency.
•
2022 – 2023
Managed and resolved customer inquiries and issues through email, chat, and phone channels.
•
•
Collaborated with cross-functional teams to address complex problems and improve the overall
customer experience.
Utilized Salesforce and Zendesk for efficient customer relationship management.
•
•
Engaged in ongoing product and process training, gaining expertise in the travel and recreational
vehicle industry.
Alliance Global (Remote), Sales Representative
•
2021 – 2022
Led remote sales efforts, acquiring new clients through targeted outreach and relationship
building strategies.
Managed sales pipeline using Salesforce, ensuring accurate forecasting.
•
Conducted virtual product presentations and demonstrations to potential clients.
•
•
Exceeded sales targets by implementing innovative sales techniques and staying informed about
products and services.
Brand Advocate (Aetna and Humana),
Customer Service Representative
•
2018 – 2021
Acted as a primary liaison for Aetna and Humana, delivering exceptional service to maintain brand
integrity.
•
Guided members through health insurance plans, benefits, and claims processes, ensuring clarity
and compliance with HIPAA regulations.
•
Managed member inquiries using CRM tools, resolving issues related to claims, billing, and
coverage promptly.
•
Collaborated with healthcare providers and internal teams to resolve issues efficiently and
effectively.
Supported the training and development of new hires by sharing best practices and expertise.
•
•
Stayed updated on healthcare policies and industry trends to provide accurate information to
members.
KEY SKILLS
•
Advanced Multichannel Support: Proficient in managing customer interactions through voice, live
chat, email, and social media platforms.
•
CRM and Data Management: Skilled in Salesforce and Zendesk usage, adept at leveraging these
platforms for comprehensive customer relationship and ticket management.
•
Empathy and Problem-Solving: Recognized for utilizing empathy in customer interactions,
combined with efficient problem-solving skills to deliver meaningful solutions.
•
Consultative Approach: Expert in adopting a consultative stance to understand customer needs
thoroughly and tailor support efforts to those needs.
•
Process Improvement: Committed to identifying and implementing process improvements that
enhance efficiency and customer satisfaction.
•
Self-Motivated Worker: Proven ability to work independently and maintain productivity in remote
settings, demonstrating strong self-management and organizational skills.
•
Continuous Learning and Adaptability: Dedicated to ongoing professional development, including
product training and process upskilling, to remain at the forefront of industry best practices.
EDUCATION
DISTINCTION COLLEGE
Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of
Account, Principles of Business, Social Studies
REFERENCES
Available upon reques this is your resume and this is every thing about the job: About Us:



At Credit Clerk, we're dedicated to helping our clients overcome credit challenges and achieve financial freedom. On average, we assist our clients in boosting their FICO scores significantly, tackling issues like collections, medical bills, and other negative items. 



We are looking for candidates with exceptional English communication skills. We seek high-energy go-getters with a strong work ethic and an unwavering commitment to success. Previous call center, remote work, and CRM experience are preferred.


Role Description:



👉 Full-Time Remote Role: As a Sales Representative, you'll handle 20-30 inbound calls daily and offer solutions to customers to secure 3 sales per day
👉 Empower Clients: You will be the expert introducing clients to the products and services they didn’t know they drastically needed
👉 Meeting Goals: As a sales representative you will be required to meet both daily, weekly and monthly goals, working with your team, directly under the guidance of your coach


Qualifications:



👉 Personal equipment: Required to furnish your own computer or laptop with at least 8 GB RAM, headset with microphone, and high-speed internet connection.
👉 Excellent sales and negotiation skills: Ability to maintain high energy, enthusiasm & self-motivation in challenging situations. 

👉 Strong Communication in English: Excellent verbal and written communication skills are required.
👉 Sales Experience: Prior experience in call center sales or other related fields
👉 Credit Repair Knowledge: Experience in credit repair or related industries is a plus, but not mandatory.


Why Join Us?



👉 Impactful Work: Be a part of a team that genuinely helps clients improve their financial well-being.
👉 Growth Opportunities: We only promote from within. This is your chance to join a company that will see your value and reward your hard work accordingly!
👉 Competitive Compensation: Base wage with attractive uncapped commission & bonus structure
👉 High Bonus Potential: Between $3000 & $5000+ USD monthly (depending on performance)