N/A, 15 Feb. 2025 , 03:49pm
How can I help you today?
[Sent]

Kuldeep, 15 Feb. 2025 , 03:49pm
I’m trying to find an itemised bill for number 07984797726 on my account

O2 Virtual Assistant, 15 Feb. 2025 , 03:49pm
Thanks for messaging with O2.
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Kuldeep, 15 Feb. 2025 , 03:49pm
How do I do this

O2 Virtual Assistant, 15 Feb. 2025 , 03:49pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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O2 Virtual Assistant, 15 Feb. 2025 , 03:49pm
Hmm...I don't recognise that mobile number.  
  
Can you try typing it again in a 07123456789 format with no spaces please?
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Kuldeep, 15 Feb. 2025 , 03:49pm
07984797726

O2 Virtual Assistant, 15 Feb. 2025 , 03:49pm
[Rich Content]
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Kuldeep, 15 Feb. 2025 , 03:50pm
Itemised bill phone numbers dialled

O2 Virtual Assistant, 15 Feb. 2025 , 03:50pm
Sorry, we need you to select one of the below options.
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O2 Virtual Assistant, 15 Feb. 2025 , 03:50pm
[Rich Content]
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Kuldeep, 15 Feb. 2025 , 03:50pm
Something Else ❔

O2 Virtual Assistant, 15 Feb. 2025 , 03:50pm
[Rich Content]
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Kuldeep, 15 Feb. 2025 , 03:50pm
Something Else ❔

O2 Virtual Assistant, 15 Feb. 2025 , 03:50pm
[Rich Content]
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Kuldeep, 15 Feb. 2025 , 03:50pm
Pay Monthly

O2 Virtual Assistant, 15 Feb. 2025 , 03:50pm
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 15 Feb. 2025 , 03:51pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 15 Feb. 2025 , 03:51pm
[Rich Content]
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Kuldeep, 15 Feb. 2025 , 03:51pm
It’s about my Account

O2 Virtual Assistant, 15 Feb. 2025 , 03:51pm
Thanks! 🙏
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O2 Virtual Assistant, 15 Feb. 2025 , 03:51pm
Please can you confirm your full Name
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Kuldeep, 15 Feb. 2025 , 03:51pm
Kuldeep Randhawa

O2 Virtual Assistant, 15 Feb. 2025 , 03:51pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Kuldeep, 15 Feb. 2025 , 03:51pm
Yes

O2 Virtual Assistant, 15 Feb. 2025 , 03:51pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 15 Feb. 2025 , 03:51pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 15 Feb. 2025 , 03:53pm
Hi Kuldeep, and good afternoon! I appreciate you contacting O2. My apologies for the wait.  
  
I'm here to assist you with your O2 bill.  
  
Sign in - www.o2.co.uk/signin  
Click on menu  
Click Latest bill under Billing section.  
Over there you will be able to see/download the itemized bill for number 726  
  
Let me know if there is anything else I may assist you with?
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Kuldeep, 15 Feb. 2025 , 03:53pm
It won’t work

Act as Soaif Ali and suggest the next best response saying, please use a desktop. Response should be acknowledging and empathetic