Angela, 19 Dec. 2024 , 08:55am
Yes

O2 Virtual Assistant, 19 Dec. 2024 , 08:55am
Thanks for messaging with O2.
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O2 Virtual Assistant, 19 Dec. 2024 , 08:55am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Angela, 19 Dec. 2024 , 08:55am
07773105179

O2 Virtual Assistant, 19 Dec. 2024 , 08:55am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 19 Dec. 2024 , 08:55am
[Rich Content]
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Angela, 19 Dec. 2024 , 08:55am
It’s about my Account

O2 Virtual Assistant, 19 Dec. 2024 , 08:55am
Thanks! 🙏
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O2 Virtual Assistant, 19 Dec. 2024 , 08:55am
Please can you confirm your full Name
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Angela, 19 Dec. 2024 , 08:56am
Angela Bayne

O2 Virtual Assistant, 19 Dec. 2024 , 08:56am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Angela, 19 Dec. 2024 , 08:56am
Yes

O2 Virtual Assistant, 19 Dec. 2024 , 08:56am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Angela, 19 Dec. 2024 , 08:58am
I should have 10 gb of data -arranged via Virgin media deal - but only have 5gb despite calling a few weeks ago regarding this

Angela, 19 Dec. 2024 , 08:59am
Yes, continue ✔️

Info [Automated], 19 Dec. 2024 , 09:07am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Soaif Ali, 19 Dec. 2024 , 09:09am
Hi Angela, thanks for contacting O2. I can sense your concern with regards to volt benefits. I see that there are no previous requests placed. Let's place one quickly.  
  
But before this, let me ask you a few questions to help better.  
1. Is your address is the same on your Virgin Media and O2 account?  
2. Have you had the Virgin Media Broadband been installed for longer than 14 days?  
3. Can you please share your virgin media account number? (You will find this by logging to your Virgin online account or on a statement)  
4. Virgin Media Account Holder's name  
5. Virgin Media Area Reference (Site ID)  
  
To check this Virgin details, you will need to login to your Virgin Media account  
(Link - [https://www.virginmedia.com/myvmo2/account-settings](https://www.virginmedia.com/myvmo2/account-settings))  
Then go to “account settings”.  
You should be able to find the “Account number” and “Area code” on this page.  
(in case if you don’t know your login details, you can use “forgot password” option and use the email where there bills are sent to as your email)
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Angela, 19 Dec. 2024 , 09:16am
109396901

Angela, 19 Dec. 2024 , 09:17am
Angela Bayne media ref no. 01

Angela, 19 Dec. 2024 , 09:18am
Same address and yes we’ve had broadband longer than 2 weeks

Soaif Ali, 19 Dec. 2024 , 09:24am
Thanks in millions for the info!  
  
I've just placed the request.  
  
It might take up to 14 business days for the benefits to go live on your account, mostly it is activated before the timescale. It will be taken care of from our end. You need to worry about it anymore .  
Once it's added you will get a notification for the same.  
  
Before you head out, is there anything else I can assist you with?
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Angela, 19 Dec. 2024 , 09:31am
I was told this weeks ago when I called your helpline and it still isn’t active and I almost ran out of data. Sorry, but I feel it’s unacceptable that I should have to wait another 2 weeks and potentially be penalised if I go over my data limit. I was told when I signed up for this deal I would have 10 gb of data , not that I would need to wait 2 months before this would be available to me! I gavd had to avoid using my data at times as I’m aware I may go over. 5 gb of data is not enough for me and J would never have agreed to this had I known it would take so long. If I asked to pay for a bolt on this would happen immediately so why can’t I get the 10 gb of data I was promised , immediately????

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