N/A, 10 Jan. 2025 , 01:11pm
How can I help you today?
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Janine, 10 Jan. 2025 , 01:11pm
I recently up graded my phone and was meant to be able to receive a pair of air pods for a pound but haven’t be able to purchase them

O2 Virtual Assistant, 10 Jan. 2025 , 01:11pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 10 Jan. 2025 , 01:11pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Janine, 10 Jan. 2025 , 01:12pm
07508024813

O2 Virtual Assistant, 10 Jan. 2025 , 01:12pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 10 Jan. 2025 , 01:12pm
[Rich Content]
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Janine, 10 Jan. 2025 , 01:12pm
It’s about my Account

O2 Virtual Assistant, 10 Jan. 2025 , 01:12pm
Thanks! 🙏
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O2 Virtual Assistant, 10 Jan. 2025 , 01:12pm
Please can you confirm your full Name
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Janine, 10 Jan. 2025 , 01:12pm
Janine Newman

O2 Virtual Assistant, 10 Jan. 2025 , 01:12pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Janine, 10 Jan. 2025 , 01:12pm
Yes

O2 Virtual Assistant, 10 Jan. 2025 , 01:12pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 10 Jan. 2025 , 01:12pm
You are now connected to Riktika, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Riktika will be replying in a few minutes.
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Riktika, 10 Jan. 2025 , 01:19pm
Hello Janine, sorry for waiting while connecting with us through O2. I hope you are doing well. My name is Riktika, and I will help you in the best possible way 😊.  
  
As I can see you are supposed to receive a pair of Air Pods with your order upgrade. No worries, I will help.  
  
May I know the order number once?
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Riktika, 10 Jan. 2025 , 01:24pm
Sorry, we seem to have missed you! If you would like to continue our conversation today, please let me know.
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O2, 10 Jan. 2025 , 01:28pm
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 10 Jan. 2025 , 01:28pm
[Rich Content]
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Janine, 10 Jan. 2025 , 01:28pm
Yes, continue ✔️

O2, 10 Jan. 2025 , 01:28pm
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
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Info [Automated], 10 Jan. 2025 , 01:28pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 10 Jan. 2025 , 01:33pm
Hi Janine, thanks for contacting O2. I can sense your request with regards to gift with purchase.  
  
I can certainly help you, but I see that the last name you have shared above doesn't exactly match with the name on the account.  
  
It will be a great help, if you can share the last name as per the O2 account.
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Janine, 10 Jan. 2025 , 01:34pm
Yeah sure it’s Langridge. Newman is my married name

Soaif Ali, 10 Jan. 2025 , 01:37pm
Thanks for confirming. You'll receive a £128 voucher for Apple AirPods4 after 30 days.  
  
Add the AirPods4 to your basket, enter the voucher code at checkout, and the discount will apply. The code expires on April 5, 2025, and can only be used once.  
  
Have we covered everything you needed assistance with?
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Janine, 10 Jan. 2025 , 01:41pm
Just to confirm where will that be sent too?

Soaif Ali, 10 Jan. 2025 , 01:44pm
It will be sent to the address you will be adding while placing the order.  
  
You will receive the voucher code within 30 days of purchase, post to that you will need tyo place an order for the sim.  
  
I hope this details help you with your query?
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Janine, 10 Jan. 2025 , 01:46pm
I will need to place an order for a sim? I don’t really understand?

Janine, 10 Jan. 2025 , 01:46pm
So it will be sent to my home address not email address

Janine, 10 Jan. 2025 , 01:47pm
So I need to purchase something else to qualify for the air pods?

Janine, 10 Jan. 2025 , 01:50pm
Sorry, I was confused. I meant where will the voucher for £128 be sent to, not the air pods. My email address?

Soaif Ali, 10 Jan. 2025 , 01:54pm
No worries, I can understand that.  
  
Yes, you are correct. It will be sent via email.  
Also please keep an eye on My O2 app notifications.  
  
By the way, congrats for the new phone!  
  
Before you head out, is there anything else I can assist you with?
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Janine, 10 Jan. 2025 , 01:55pm
Just that you said something about I will need to place an order for a sim?

Janine, 10 Jan. 2025 , 01:55pm
What’s that for?

Act as soaif ali and explain that using the voucher code you will need to place an order for the airpod, and while placing the order for the airpod you will need to enter your address for correct delivery