Fazal, 10 Dec. 2024 , 09:32am
I am still waiting for my device

O2 Virtual Assistant, 10 Dec. 2024 , 09:32am
Thanks for messaging with O2.
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O2 Virtual Assistant, 10 Dec. 2024 , 09:32am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Fazal, 10 Dec. 2024 , 09:33am
07424217527

O2 Virtual Assistant, 10 Dec. 2024 , 09:33am
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Fazal, 10 Dec. 2024 , 09:33am
Buying & Upgrading 🛒

O2 Virtual Assistant, 10 Dec. 2024 , 09:33am
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Fazal, 10 Dec. 2024 , 09:33am
Yes

O2 Virtual Assistant, 10 Dec. 2024 , 09:33am
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Fazal, 10 Dec. 2024 , 09:33am
My order hasn't arrived

O2 Virtual Assistant, 10 Dec. 2024 , 09:33am
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Fazal, 10 Dec. 2024 , 09:33am
Existing customer

O2 Virtual Assistant, 10 Dec. 2024 , 09:33am
[Rich Content]
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Fazal, 10 Dec. 2024 , 09:33am
Device

O2 Virtual Assistant, 10 Dec. 2024 , 09:33am
If you're expecting a replacement or a new device, you’ll be able to track your order in My O2, once you’ve had an email saying it’s been dispatched.
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O2 Virtual Assistant, 10 Dec. 2024 , 09:33am
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O2 Virtual Assistant, 10 Dec. 2024 , 09:33am
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Fazal, 10 Dec. 2024 , 09:33am
👎 No

O2 Virtual Assistant, 10 Dec. 2024 , 09:33am
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Fazal, 10 Dec. 2024 , 09:33am
Speak to an Expert

O2 Virtual Assistant, 10 Dec. 2024 , 09:33am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 10 Dec. 2024 , 09:33am
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Fazal, 10 Dec. 2024 , 09:33am
It’s about my Account

O2 Virtual Assistant, 10 Dec. 2024 , 09:33am
Thanks! 🙏
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O2 Virtual Assistant, 10 Dec. 2024 , 09:33am
Please can you confirm your full Name
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Fazal, 10 Dec. 2024 , 09:34am
Fazal elahi

O2 Virtual Assistant, 10 Dec. 2024 , 09:34am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Fazal, 10 Dec. 2024 , 09:34am
No

O2 Virtual Assistant, 10 Dec. 2024 , 09:34am
Ok, please can you confirm the full Name of the Account Holder?
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Fazal, 10 Dec. 2024 , 09:34am
I'm the account holder

O2 Virtual Assistant, 10 Dec. 2024 , 09:34am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 10 Dec. 2024 , 09:49am
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
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Info [Automated], 10 Dec. 2024 , 10:04am
We just wanted to let you know you're almost there! Hang tight, an agent 👩‍💻 will be replying to you in a flash ⚡
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Info [Automated], 10 Dec. 2024 , 10:18am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Soaif Ali, 10 Dec. 2024 , 10:19am
Hi Fazal, good morning. Thanks for contacting O2.  
  
Sorry to know that you are still waiting for your order. Indeed there's been a delay and I am sorry for it.  
  
This is because our warehouse is experiencing issues which may result in delays to some orders being processed.  
  
8k orders were processed and delivered over the weekend. We continue to focus on re-gaining access to our main warehouse and accessing the stock within it.  
  
You can expect your parcel any time before 20th December.  
  
Be assured, you will definitely get your order any how before Christmas.  
  
My tip here would be to please keep refreshing your mail box, and keep an eye on junk and spam folders on regular basis to check if the order is out and a tracking number is generated.  
  
And lastly, make sure that you are available on the address to collect the order on the delivery date.  
  
My apologies again for the delay. Hope you would understand it.  
  
Let me know if there is anything else I may assist you with?
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Soaif Ali, 10 Dec. 2024 , 10:25am
I hope we have not caught you at an odd time. I do not mean to haste you, just checking if you have any further questions regarding your query? Please let me know.
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Fazal, 10 Dec. 2024 , 10:25am
Its a long time wait sir..

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