Denise, 16 Feb. 2025 , 10:43am
A new conversation

O2 Virtual Assistant, 16 Feb. 2025 , 10:43am
Thanks for messaging with O2.
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O2 Virtual Assistant, 16 Feb. 2025 , 10:43am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Denise, 16 Feb. 2025 , 10:43am
07821 060950

O2 Virtual Assistant, 16 Feb. 2025 , 10:43am
Hmm...I don't recognise that mobile number.  
  
Can you try typing it again in a 07123456789 format with no spaces please?
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Denise, 16 Feb. 2025 , 10:43am
07821060950

O2 Virtual Assistant, 16 Feb. 2025 , 10:43am
[Rich Content]
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Denise, 16 Feb. 2025 , 10:44am
Roaming & International 🌍

O2 Virtual Assistant, 16 Feb. 2025 , 10:44am
[Rich Content]
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Denise, 16 Feb. 2025 , 10:44am
Using my phone abroad

Denise, 16 Feb. 2025 , 10:44am
Using my phone abroad

O2 Virtual Assistant, 16 Feb. 2025 , 10:44am
[Rich Content]
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Denise, 16 Feb. 2025 , 10:44am
Outside the O2 Europe zone

O2 Virtual Assistant, 16 Feb. 2025 , 10:44am
We have the O2 Travel Inclusive Zone Bolt On available on selected O2 Refresh and sim only tariffs. This gives you inclusive roaming in up to 27 destinations.
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O2 Virtual Assistant, 16 Feb. 2025 , 10:44am
[Rich Content]
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Denise, 16 Feb. 2025 , 10:45am
O2 Travel

O2 Virtual Assistant, 16 Feb. 2025 , 10:45am
The daily charge applies once every 24 hours. The bolt on is activated based on the capital city of the country you're in.  
  
If you don't have O2 Travel, you can add a Data Roaming cap to restrict your roaming costs
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O2 Virtual Assistant, 16 Feb. 2025 , 10:45am
[Rich Content]
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Denise, 16 Feb. 2025 , 10:48am
Have I got o2 travel

O2 Virtual Assistant, 16 Feb. 2025 , 10:48am
[Rich Content]
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Denise, 16 Feb. 2025 , 10:48am
👎 No

O2 Virtual Assistant, 16 Feb. 2025 , 10:48am
[Rich Content]
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Denise, 16 Feb. 2025 , 10:48am
Speak to an Expert

O2 Virtual Assistant, 16 Feb. 2025 , 10:48am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 16 Feb. 2025 , 10:48am
[Rich Content]
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Denise, 16 Feb. 2025 , 10:48am
It’s about my Account

O2 Virtual Assistant, 16 Feb. 2025 , 10:48am
Thanks! 🙏
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O2 Virtual Assistant, 16 Feb. 2025 , 10:48am
Please can you confirm your full Name
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Denise, 16 Feb. 2025 , 10:49am
Denise Moreland

O2 Virtual Assistant, 16 Feb. 2025 , 10:49am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Denise, 16 Feb. 2025 , 10:49am
Yes

O2 Virtual Assistant, 16 Feb. 2025 , 10:49am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 16 Feb. 2025 , 10:51am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 16 Feb. 2025 , 10:51am
Hi Denise, good morning. Thanks for contacting O2. Looks like you are planning to travel somewhere and needs help with charges to use service over there.  
  
Be assured, you are connected with a roaming expert, please let me know where are you planning to travel so that I can help with the precise info.  
  
If you have multiple queries, please list them all at once.
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Denise, 16 Feb. 2025 , 10:53am
Hiya I'm off to Morocco today I remember adding o2 travel back in August when I went to Turkey can I ask is it still active

Soaif Ali, 16 Feb. 2025 , 10:55am
That sounds exciting!  
  
I see the roaming service is active on your account so you'll be able to use the phone services while abroad. However; the country you are visiting isn't covered under any Travel Bolt-ons so you will be charged as per standard roaming rates to use services.  
  
They are:  
Making calls - per minute £3.00  
Receiving calls - per minute £3.00  
Sending texts - per message £1  
  
Kindly visit this link below to check the standard roaming charges for calls, texts and using data:- [https://www.o2.co.uk/international/using-your-phone-abroad](https://www.o2.co.uk/international/using-your-phone-abroad)  
  
You can also refer to this link for more information about Roaming zone data bolt-on:- [https://www.o2.co.uk/international/data-abroad](https://www.o2.co.uk/international/data-abroad)  
  
I have some useful suggestions for you to avoid standard roaming charges:-  
  
• If you don't want to use mobile internet abroad, switch off 'mobile data' and 'data roaming ' before leaving the UK on your phone to avoid any data charges, else the apps on your phone will use internet or mobile data in the background.  
• You can buy/purchase any local sim card abroad to save the high roaming costs.  
•Your device is unlocked and you can use another sim whilst abroad.  
  
If you want to know about using the Voicemail abroad, Accidental Roaming to avoid extra charges, please check this link: [https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad](https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad)  
  
You will also be able to find all the relevant information that you need to know before you travel abroad.  
  
While travelling on the ship or ferry or aircraft, switch off your mobile data before travelling to avoid standard charges. You can turn it ON when you land. Most cruise ship and ferry companies offer mobile network services to passengers while on board, however these services are sourced by the cruise ship and ferry companies via foreign networks that use satellite communications to connect to their home network. As a result call, text and data charges while on Ship or Ferry will be charged at Rest of the World Zone standard rates.  
  
If you need any help, chat service is available from 7am to 10pm, 7 days a week. You can also reach us over the phone on <PRESIDIO_ANONYMIZED_PHONE_NUMBER> free from your O2 pay monthly phone from abroad. Timings are Monday to Friday 8am to 9pm, Saturday 8apm to 8pm and Sunday 8am to 6pm.  
  
I see that there is no spend cap on your account, hope you are happy with it.  
  
If you have any other questions or requests, just let me know!
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Denise, 16 Feb. 2025 , 10:56am
I used the 6pound per day in turkey does this not apply then?

Act as Soaif Ali and suggest the next best response saying, I am sorry but yes, the O2 Travel which costs £6.00 each day isn't applicable in Morocco, you will be charged standard rates here. Response should be acknowledging and empathetic