analyze this cv and job description and the notes, and answer the questions , add a relocation section say she's Based in Italy but already planning to relocate in barcelona she has already friends where she can relocate, she already announced to Mondelez that she's going to spain, so no notice period, she could start next month

CV
327 42 91 247
<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Valentina Esposito
ORDER FULFILLMENT SPECIALIST - CUSTOMER SERVICE
EDUCATION
Bachelor’s degree in Food Science and Technologies
Università degli Studi di Teramo, 24/03/2021
Secondary school Diploma
Liceo Scientifico Vitruvio Pollione, Avezzano (AQ), 2017
PROFESSIONAL EXPERIENCES
SKILLS
Effective communication
Team working
Time management and
organizational skills
Adaptability and flexibility
Willingness to learn
Decision-making skills
Office
SAP
CONTACTS
CERTIFICATIONS
IELTS - BRITISH COUNCIL
Reading 7.0
Listening 6.5
Speaking 7.0
Writing 5.5
Overall band score 6.5 CEFR level B2
Master’s degree in Environmental and Food Economics
Università degli studi di Milano, 12/10/2023
Dissertation title: “Regenerative Agriculture in multinational
corporations: Barilla case study”
Final degree mark: 110/110
Coursework included enviornmental and agrifood economics,
sustainability, supply chain management, environmental and food
law, consumer behaviour.
Dissertation title: Extraction and Characterization of Bioactive
Compounds in Hops
Final degree mark: 105/110
Solid fundation in Food science, including food processing, food law,
safety and quality control, microbiology and chemistry.
ABOUT ME
Order Fulfillment Support - Customer Service
Mondelez International - Italia, Milano
Order processing involves monitoring, verifying, and processing retail
and away-from-home orders, following specific lead-times and
dealing with both GDO and small entrepreneurs.
When necessary, the role requires communication with logistics
operators to provide directives regarding picking and shipping
conditions.
It also includes monitoring deliveries to ensure they arrive on time
and resolving any delays.
On a daily basis, the role involves evaluating available and incoming
stock to efficiently manage inventory levels, avoiding overstock and
shortages, and ensuring a precise and balanced distribution of goods.
Customer support includes, on one hand, communicating with
internal teams and logistics partners to manage and resolve issues,
and on the other hand, handling client requests and addressing
delivery delays and information inquiries.
Additionally, the role involves preparing periodic reports (mainly
monthly reports) to monitor the performance of the fulfillment
process and logistics operators, with the goal of increasing efficiency
and reducing costs.
Currently employed
I am a proactive and enthusiastic young
woman, eager to learn and grow both
personally and professionally. I always
strive to challenge myself and thrive in
new and dynamic environments. I enjoy
working in teams and engaging with
people who have ideas different from
mine, as this allows for stimulating
discussions that can enrich both sides.
Erasmus (5 months)
University of Warsaw (PL) - Faculty of Management
09/2022 - 01/2023
Dissertation writing/consultancy service (5 months)
University of Exeter Business School (UK) - ESI
Consultancy services in relation to Barilla-funded project: “Defining
Regenerative Agriculture principles and practices.
Analysis of the definitions of Regenerative Agriculture with the aim of
contextualizing GDO companies, assessing their use and implementation
methods. Evaluation of the pros and cons of adopting Regenerative
Agriculture on a large scale.
02/2023 - 07/2023
Quality Assurance Intern
Carrefour Italia - Milano
Dynamic position with the aim to ensure Quality of branded and nonbranded products.
Timely interventions in case of product non-compliance.
Withdrawals and recalls from the market.
Close communication with suppliers and all the actors of the supply
chain.
Team working and international environment.
02/24 - 10/24
OTHER EXPERIENCES

job description
Customer Service Representative Italian
Barcelona Hub — SPAIN
HomeJoin our teamExplore opportunitiesCustomer Service Representative Italian
Req ID

95041

Posted

Apr 10, 2025

Function

Customer Service

Location

Barcelona Hub, B, ES, 08000

CUSTOMER SERVICES REPRESENTATIVE ITALIAN SPEAKING
Location: Barcelona, Spain

 

The Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while ensuring clear and effective communication. Working closely with cross-functional teams, you’ll play a vital role in fostering customer satisfaction and loyalty by upholding service level agreements and company guidelines.

 

Your main focus:

Customer Interaction and Resolution: Act as the first point of contact for customer and commercial care, providing prompt and professional support across multiple communication channels (phone, email, chat, etc.).
Order Management: Handle all types of customer orders from placement to invoicing, ensuring accuracy and efficiency. Manage order rescheduling, back-order management, and invoicing (EDI, PDF, or mail).
Collaboration with Internal Teams: Work closely with Shared Service Center (SSC) Credit Management to address blocked orders, Planning and Logistics to meet requested delivery dates, and Transportation teams to track deliveries. Provide valuable order and volume insights to these departments.
Customer Communication: Deliver clear and accurate information to customers regarding orders, delivery statuses, invoices, product availability, pricing discrepancies, and claims. Maintain the company’s tone and customer experience standards while adapting to customer-specific needs.
Returns and Refusals: Manage returns and refusals, including analysis, approval coordination, and processing with the SSC.
Issue Resolution and Escalation: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the CS Operations Manager when required.
Audit Support and Compliance: Provide support for daily, monthly, and yearly audit checks (e.g., OTC22, OTC50), ensuring compliance with company policies and standards.
 

Working for Coty means constant opportunities and change. You will be managing a lot of things at the same time, but this is also what makes it exciting!

Key success measures for the Customer Services Representative include the following:

Operational Efficiency: Achieve high Fill Rate On Time (FROT) and Order Accuracy rates while ensuring timely delivery cycles and error-free order processing. Support revenue recognition reconciliations and provide accurate data in daily operational updates (DDS).
Customer Satisfaction: Maintain excellent Customer Satisfaction Scores (CSAT) through efficient, accurate, and professional customer service interactions.
Training and Development: Complete all required training programs and demonstrate ongoing professional growth and skill enhancement.
Process Adherence and Improvement: Strictly follow standard operating procedures (SOPs) and work instructions while contributing to continuous process improvements.
 

The Customer Services Representative will liaise with various stakeholders, such as:

BU CS Operations Manager
BU Sales representatives
BU Supply planning
Logistics & transportation
Customers
Master data analysts
SSC
 

YOU ARE A COTY FIT

You have strong problem solving skills and have the ability to think quickly & resolve issues effectively. As a Customer Services Representative, you get energy from working in a fast-paced, diverse, and challenging environment.

 Other than that, we are looking for candidates who:

 

Have a high school diploma or equivalent (required)
Bachelors degree in a relevant field (preferred)
1-3 years experience in a customer service, support or call centre role
Knowledge & technical understanding of SAP for Order Processing
Experience with CRM tools (e.g., Salesforce, Zendesk) will be a plus
Basic fluency/proficiency in English and proficient or native in Italian
Good communication & interpersonal skills
Strong MS office skills, especially MS Excel
Multitasking ability, with excellent time management and organizational skills
 

OUR BENEFITS

As our Customer Services Representative, some of the benefits you will receive are:

Competitive remuneration and perks will be matched with your experience and knowledge.
Ticket restaurant (daily diet for meals)
Company products / Access to the company shop
Life and accident insurance
 

RECRUITMENT PROCESS  

A screening call with the recruiters
A first online/in-person interview with hiring managers
A second interview (optionally)
Feedback, verbal offer
Hiring
 

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty! For additional information about Coty Inc., please visit www.coty.com/your-career.

 notes
1.	I use SAP GUI (SAP Logon) on a daily basis, for the entire day.
2.	I manage the order entries that customers send us through our systems (Wise/Omprompt/EDI). Once in SAP, I work on adjusting delivery dates, assigning priorities to specific references for specific clients, modifying quantities when needed, and removing quantities based on our daily stock. Once everything is done, I manage the order fulfillment according to specific lead times.
3.	On a daily basis, I use transactions such as VA01, VA02, VA03,VA05, VA14L, VL10N, VL10, MD04, ZSDSLS_VA05, MMBE, MM03, SQ00 and some others;
4.	As I mentioned before, I deal with delivery dates, shipping conditions, prices when needed (but usually these are managed by our support team that works on them), materials, price related/big orders/credit/MOQ blocks, priorities and batches;
5.	The amount of orders I manage varies, and I'd say it ranges from 30 to 50;
6.	Yes we use pivot tables when analysis are needed.


Questions
Candidate Information - Job related skills, experience, education and summary
Candidate Name:  	 

How did the candidate hear about the opportunity:
	Direct Applicant
What is your motivation for looking for a 
new opportunity/ applying to Coty?	 
Education:
	 
Previous/Current Company & Position & reason for leaving?
	o	 
Overview of Candidates relevant experience to date:
	  


Technical Skills:




	o	 
Additional Screening Comments - relevance of Experience, Communication & Soft skills
 
1.	Have you used SAP S/4HANA (“Fourhana”) specifically in the SD module?
2.	Have you experience managing order entries in SAP?
3.	Could you share any relevant transactions you’ve used in SAP, such as VA01, VA02, VA03, VA04, VA05, MM03, or VF03?
4.	What types of changes have you made to an order, such as delivery dates, materials, pricing adjustments, or blocks?
5.	How many orders do you typically manage on a daily basis (approximately 1–20)?
6.	Do you utilize pivot tables in your work?