INDEX

	Partner unable to login Sales Portal and error showing as "Invalid Captcha"
	Account Blocked
	Partner wants to update mobile number in Sales Portal
	Sold to code not given – Insufficient information
	Transfer to Technical Team
	Login Issue “System Error”
	Status update format (Technical team 2nd reply)
	Password Reset
	Sold to Code Mapping
	SKU Model Mapping
	New user ID creation of Sales Portal
	Authentication change of Sales Portal







Partner unable to login Sales Portal and error showing as "Invalid Captcha"


Dear Sir,
Thank You for contacting Samsung Sales portal support.  We appreciate the opportunity to assist you.
We have received your complaint on login issue. In order to resolve this, we request you enter exact captcha appears on the screen.
We believe this solution will effectively resolve your login issue. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Sold to code:
 

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Account blocked

Dear Sir, Thank You for contacting Samsung Sales Portal support! We appreciate the opportunity to assist you.
We have received your request for unblocking the ID and we are happy to inform <<User ID : IM3371561D>> has been unblocked and we suggest you to enter the right credentials when you login.
If issue persist, click on "I can't access my account" option and reset your password.
We believe this solution will effectively resolve your issue. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Sold to code:

 
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Partner wants to update mobile number in Sales Portal


Dear Sir,
Thank You for contacting Samsung Sales Portal support! We appreciate the opportunity to assist you.
We have received your request to update mobile number and we are happy to inform <<Mobile No.xxxxx>> has been updated in sales portal.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> 
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Sold to code:	

 
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Sold to Code not given – Insufficient information

Dear Sir,
Thank You for contacting Samsung Sales Portal support! We appreciate the opportunity to assist you. 
To ensure that we address your concern effectively, please provide us with Sold to Code and details that may be relevant to your request.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

 

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Transfer to Technical team

Dear Sir,
Thank You for contacting Samsung Sales Portal support! We appreciate the opportunity to assist you. 
We have received your request for New User id creation of Sales Portal and upon reviewing; we have transferred your request to our technical team. 
They are diligently working on it and we will respond to you at the earliest with a suitable resolution.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Sold to code: 

 
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Login Issue – “System Error”

Dear Sir,
Thank You for contacting Samsung Sales Portal support.  We appreciate the opportunity to assist you.
We have received your complaint on login issue” System error”. In order to resolve this, we request you use below URL to login sales portal,
https://spwa.sec.samsung.com/login.do.
We believe this solution will effectively resolve your login issue. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Sold to code:

	 
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Status update format (Technical team 2nd reply)

Dear Sir,
Thank You for contacting Samsung Sales Portal support! We appreciate the opportunity to assist you. 
We have received your request to <<Mention issue>>,
Our team of technical experts is currently reviewing your case and will work diligently to provide you with a resolution. Rest assured, we will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Sold to code: 

 
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Password Reset

Dear Sir,
Thank You for contacting Samsung Sales Portal support! We appreciate the opportunity to assist you. 
We have received your request for Password reset and we are glad to say that we have reset password for the id (CE4931016).
Kindly use correct credential with temporary password that is sent to your registered email id (<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>) to login into sales portal.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Sold to code:

 
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Sold to Code Mapping

Dear Sir,
Thank you for reaching out to us at Sales Portal support!  We appreciate the opportunity to assist you.
We have received your request for sold to code mapping and we have mapped the given sold to code<<5966934>> with this Id <<AMIT.B5 & manoj.pandey>> successfully in Sales portal
We believe this resolves you query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future

Ticket number:
Sold to code:

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SKU Model Mapping

Dear Sir,
Thank you for reaching out to us at Sales Portal support!  We appreciate the opportunity to assist you.
We have received your request for SKU model mapping and and we are happy to inform you that the given SKU model code<< LS27C330GAWXXL>> has been added successfully in Sales portal.
We believe this resolves you query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future

Ticket number:
Sold to code:

 
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New user ID creation of Sales Portal

Dear Sir,
Thank you for reaching out to us at Sales Portal support!  We appreciate the opportunity to assist you.
We have received your request for New user ID creation and we are happy to inform that <<User ID & Password >> has been created and details has been sent to your registered email id (<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>)
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Sold to code:

 
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Change Authentication of Sales Portal

Dear Sir,
Thank you for reaching out to us at Sales portal support!  We appreciate the opportunity to assist you.
We have received your request for authentication change of sales portal application, and we are happy to inform that <<CE3888282A >> has been deleted from the server.
Request you to re-install the two-factor authentication on your mobile device then login into sales portal application.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Sold to code:

 
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INDEX

	Unable to login EPOS application due to server issue
	Partner unable to login – EPOS disable <30 days
	Partner unable to login EPOS disable >30 to 60 days
	Partner wants to update mobile number/ Email in EPOS
	Store code not given – Insufficient information
	Transfer to Technical Team
	RFA/Approval Email – Rejection Scenario
	Status update format (Technical team 2nd reply)
	Partner requires Bill copy
	Error during login & Billing
	Error while adding customer details
	Error while redeeming warranty coupon
	Purchase invoice downloaded in EPOS with GRN number
	Unable to download purchase due to CE/HHP mapping not done
	Details required – Sales/Stock/payment mode wise sales
	Loyalty points not credited
	New installation – GSTIN not updated (1st reply)
	New installation – GSTIN not updated (rejection)
	New user ID creation/Reactivation of EPOS
	New installation of EPOS
	Issue resolved through remote access
	Error while redeeming warranty coupon – Incomplete information provided
	Unable to download purchase invoice
	Internal Transfer
	Intimation for issue resolved over call 
Unable to login EPOS application due to server issue.

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint on login issue. In order to resolve this, we request you to follow the below steps
•	Log out of EPOS application then clear Google Chrome browsing history (choose “All time”) and system temp files
•	Refresh/reload EPOS URL/link and login again
•	 If issue persist, switch to alternate internet connection and login again
We believe this solution will effectively resolve your login issue. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number: 
Store code:

 
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Partner unable to login EPOS and error showing as "EPOS disable" (< 30days)


Dear Sir,
Thank You for contacting Samsung EPOS CE/HHP support.  We appreciate the opportunity to assist you.
We have received your complaint on login issue. In order to resolve this, we request you use forgot password option and reset the password.
We believe this solution will effectively resolve your login issue. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

 
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Partner unable to login EPOS and error showing as "EPOS disable" (>30 to 60 days)

Dear Sir, 
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you.
We have received your complaint on login issue and upon reviewing the complaint, we could see that the user has done last transaction on <<date>>, which is more than 60 days.
Hence, we request you to contact your ASM and raise an RFA for new user ID creation, and loop Mr.Nishant Mathur and your respective Regional Innovation Manager in the approval path. 
We believe this solution will effectively resolve your issue. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Partner wants to update mobile number/ Email in EPOS


Dear Sir,
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you.
We have received your request to update mobile number/email ID and we are glad to guide you with the steps to resolve the same.
If you have GMCS login, we request you to update mobile number/email ID in MDM portal. Once updated in MDM, Please contact your ASM to get the RFA approved and then it will automatically reflect in EPOS. 
Or else kindly contact GMCS department <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> for your query.
We believe this solution will effectively resolve your issue. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Store code not given – Insufficient information

Dear Sir,
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you. 
To ensure that we address your concern effectively, please provide us with store code and details that may be relevant to your request.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

 

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Transfer to Technical team

Dear Sir,
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you. 
We have received your request for New User id creation of EPOS and upon reviewing, we have transferred your request to our technical team. 
They are diligently working on it and we will respond to you at the earliest with a suitable resolution.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 
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RFA/Approval email (Rejection scenario)

Dear <<ASM Name>>,
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you. 
We have received your request to Reactivate EPOS and upon reviewing we could see that user has done the last transaction on <<date>>, which is more than 60 days.
In order to resolve this issue we request you to raise RFA for new user ID creation instead of reactivation of EPOS and loop Mr. Nishant Mathur and your respective Regional Innovation Manager in the approval path. 
We inform you that we are rejecting this RFA from our end. Please check and re-raise the RFA to us ASAP.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Status update format (Technical team 2nd reply)

Dear Sir,
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you. 
We have received your request to <<Mention issue>>,
Our team of technical experts is currently reviewing your case and will work diligently to provide you with a resolution. Rest assured, we will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 
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Partner requires Bill copy

Dear Sir,
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you. 
We have received your request for bill copy and hereby we are attaching the same for your reference.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Getting Error during login & Billing –  (Alert, illegal request found, server unreachable, 0.222222222_9)

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint on login & billing. In order to resolve this, we request you to follow the below steps
•	Log out from EPOS application
•	Clear All time Google Chrome browsing history & temp files
•	Refresh/Reload EPOS URL Link 
If issue persist, switch your internet connection and try again to login EPOS.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Error while adding customer details 

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint about the error you get while adding customer details. In order to resolve this, we request you to follow the below steps
•	Remove the special characters and numbers mentioned like - ,-*. 123
•	Ensure you enter only alphabets
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Error while redeeming warranty coupon

o	Product code not mapped with coupon
o	Coupon does not exits
o	Invalid coupon/mobile number

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint about the error you get while redeeming the warranty coupon. Upon reviewing the issue we find that the mentioned product code: <<SM-F721BLBA>> is not mapped against Coupon number: <<H5GU4LUXA0>> hence, you get error while redeeming the warranty coupon.
Please contact E-store team for product mapping and let us know if you have any query/concern regarding the same.
We believe this will help in resolving the issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number: 
Store code:

 
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Error when redeeming warranty coupon – Incomplete information provided

Dear Sir,
Thank You for contacting Samsung EPOS CE/HHP support! We appreciate the opportunity to assist you. 
To ensure that we address your concern effectively, please provide us with Coupon number, coupon register mobile number and product code.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number: 
Store code:

 
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Unable to download Purchase invoice 

 Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint about purchase invoice download. We are glad to say that we have processed your Purchase number << (7183867504)>> in EPOS. 
Please check the same and contact us if you have any further query.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Purchase invoice downloaded in EPOS with GRN number 

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint about purchase invoice download and upon reviewing the issue we could see that given purchase invoice number << (7183867504)>> has been downloaded in EPOS with GRN number << (PD123)>> and is available for billing.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Unable to download purchase due to CE/HHP mapping not done

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint about purchase invoice download and upon reviewing the issue, we could see that CE/HHP mapping not done.
Hence, we request you to share the RFA approval to BI Team (Rohit Sharma) for CE/HHP Mapping.
We believe this will help in resolving your issue.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Details required

o	Sales details
o	Stock details
o	Payment mode wise sales

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your request for <<Sales details>> and hereby we are attaching the <<Sales details>> for your reference.
We believe this resolves you query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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Loyalty points not credited

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your complaint regarding loyalty points not credited and upon reviewing, we could see that “Loyalty” is not enabled in your store due to which membership number not generated or points not credited. 
In order to resolve this we request you to contact ASM and connect with Loyalty support to enable Loyalty option. This will ensure you get loyalty benefits.
We believe this resolves you query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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New installation – GSTIN not updated (1st reply)


Dear <<ASM Name>>,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your query regarding new EPOS installation and upon reviewing, we find that the dealer GSTIN is not updated in MDM and in EPOS. 
In order to resolve this, we request you to update GSTIN in MDM and once updated, kindly share the confirmation mail to us.
We believe this will help in resolving your issue.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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New installation – GSTIN not updated (Request rejection)

Dear <<ASM Name>>,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your query regarding new EPOS installation and upon reviewing, we find that the dealer GSTIN is still not updated in MDM and in EPOS even after our previous reminders.
We request you to update GSTIN in MDM.
Moreover, we cannot process this RFA without GSTIN hence we are forced to reject this RFA at this moment.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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New user ID creation / Re activation of EPOS

Dear <<ASM Name>>,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your request for New user ID creation or activation and we are happy to inform <<User ID :PUND0202955.2>> has been activated as per RFA.
Request you to inform dealer to reset his password using Forgot Password option then login into EPOS application.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
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New installation of EPOS

Dear <<ASM Name>>,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your request for new installation of EPOS, and are happy to inform that <<User-TELD093034>>  has been created, as per RFA.
Request you to inform dealer to reset his password using Forgot Password option then login into EPOS application.
Epos Link: https://mshopaid.epos-siel.com/mshopaid/
Epos User ID: <<TELD093034>>
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
===============================================================================

 *****Click to go to Index******




Issue resolved through remote access

o	Billing issue
o	Login issue
o	Error while using EPOS application
Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
As discussed on call <<Mobile#>>, we have successfully taken remote access and resolved the <<billing issue>> of dealer.
We are glad to be able to resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
===============================================================================
             

*****Click to go to Index******






Internal Transfer

++ <<Mention Team name>>
Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your query regarding <<mention issue>>, upon reviewing we are transferring this issue to <<Smart DOST>> team as they can assist you better with this query related to <<Smart DOST>>. Rest assured, concern team will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.

 
===============================================================================

*****Click to go to Index******













Intimation for issue resolved over call 

Dear Sir,
Thank you for reaching out to us at EPOS CE/HHP support!  We appreciate the opportunity to assist you.
We have received your query regarding <<mention issue>> and as per your discussion with <<Mr/Ms. mention agent name>> over call on <<mention contact number>> today at <<mention time 08:00 AM>> your query is addressed and the issue stands resolved and we are closing this ticket. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:

 
===============================================================================
             

*****Click to go to Index******









INDEX


	General format – 1st reply
	Transferring issue to technical team
	Insufficient information
	Login issue – User id is locked
	Login Issue: - System Error!   Please contact your System Administrator
	Login Issue: - Can't connect securely to this page
	User Rights Mapping Issue
	User ID creation
	RFA Path
	Uploaded pictures are not reflecting to the users
	Internal Transfer







General format – 1st reply


Dear Sir,
Thank you for reaching out to us at Samsung OAMS support!  We appreciate the opportunity to assist you.
Our team of technical experts is currently reviewing your case and will work diligently to provide you with a resolution. Rest assured, we will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:

 

*Click here to go to Index*

Transferring issue to technical team 

Dear Sir,
Thank you for reaching out to us at Samsung OAMS support!  We appreciate the opportunity to assist you.
We have received your request for <<mention the issue>> and upon reviewing, we have transferred your request to our technical team. 
They are diligently working on it and we will respond to you at the earliest with a suitable resolution.
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:

 



**Click here to go to Index**



Insufficient information

Dear Sir,
Thank you for reaching out to us at Samsung OAMS support!  We appreciate the opportunity to assist you.
To ensure that we address your concern effectively, please provide us with below required details that may be relevant to your request.
Login id and Password
Item code
Recent Issue screenshot:
Recent Issue Video: 
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
 



***Click here to go to Index***


Login Issue: - User Id is locked

Dear Sir,
Thank you for reaching out to us at Samsung OAMS support!  We appreciate the opportunity to assist you.
We received your request for user ID unlock. We are glad to inform you that your user ID has been unlocked successfully.
 We request the user to reset the password of OAMS using below steps:
1. Open the OAMS portal by using mentioned URL https://rms-siel.com/fixture/Login/Index
2. Click on Forgot password in the login page
3. Enter your registered Email id [*Enter user’s registered mail id here*]
4. Enter my single id
5. Enter Temp code (You will receive the temporary password in your registered Email id>
6. Enter new password
7. Re-enter same password to confirm
8. Click on submit button and your password will be reset successfully.  
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
 
**Click here to go to Index**

Login Issue: - System Error!   Please contact your System Administrator

Dear Sir,
Thank you for reaching out to us at Samsung OAMS support!  We appreciate the opportunity to assist you.
We received your enquiry regarding Login issue. In order to resolve this, we request you to follow the below steps
•	Open Internet Explorer browser and go to settings
•	Click on Internet Options
•	Delete the cookies and temp files
•	Then Login with this OAMS Url: https://rms-siel.com/fixture/Login/Index
Note: If you are still facing the issue, even after deleting the cookies and temp files, kindly share the latest error video/error screen shot for further assistance.
We believe this will resolve your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:

 

**Click here to go to Index**

Login Issue: - Can't connect securely to this page - This might be because the site uses outdated or unsafe TLS security settings

Dear Sir,
Thank you for reaching out to us at Samsung OAMS support!  We appreciate the opportunity to assist you.
We received your complaint regarding login issue. In order to resolve this, we request you to follow the below steps
•	Close all open windows and programs in your system
•	Open Internet Explorer, select Tools and click on Internet options.
•	Select the Advanced tab.
•	Click on Reset Internet Explorer Settings dialog box and select Reset option
•	You will get a pop up, Are you sure, you want to reset all Internet Explorer settings? then select Reset.
•	When Internet Explorer finishes applying default settings, select Close and then select OK. 
•	Restart your PC to apply changes.
Note: If you are still facing the same issue, kindly share the latest error video/error screen shot for further assistance.
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
 
**Click here to go to Index**
User Rights mapping Issue

Dear Sir,
Thank you for reaching out to us at Samsung OAMS support!  We appreciate the opportunity to assist you.
We have received your enquiry on User rights mapping, upon reviewing we could see that the requested rights has been provided to the user id: ABHIT.R
Hence, we request user to login and check in OAMS.
We believe this resolves your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:	

 

***Click here to go to Index***







User ID creation


Dear Sir,
Thank you for reaching out to us at Samsung OAMS support!  We appreciate the opportunity to assist you.
We have received your enquiry on User ID creation; upon reviewing, we have created user ID successfully.
We request the user to reset the password of OAMS using below steps:
•	Open the OAMS portal by using mentioned URL https://rms-siel.com/fixture/Login/Index
•	Click on Forgot password in the login page
•	Enter your registered Email id [*Enter user’s registered mail id here*]
•	Enter my single id
•	Enter Temp code (which you already received in your registered mail id)
•	Enter new password and confirm same password
•	Click on submit button and your password will be reset successfully.  
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
 

***Click here to go to Index***


RFA Path


Dear Sir,
Thank you for reaching out to us at Samsung OAMS support!  We appreciate the opportunity to assist you.
We have received your enquiry on RFA Path. In order to make any changes from backend we would require RFA from SIEL.
We request you to follow the below mentioned Approval Path:
1.	Drafter
2.	Drafter Manager
3.	Ravi Gulati
4.	Anuj Agarwal
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:

 

***Click here to go to Index***




Uploaded pictures are not reflecting

Dear Sir,
Thank you for reaching out to us at Samsung OAMS support!  We appreciate the opportunity to assist you.
We received your complaint regarding uploaded pictures are not reflecting in store request. In order to resolve this, we request you to follow the below steps 
Step 1. Search ticket and scroll in left there will be view button then click on view button then below attached screen will open with uploaded image.
 
Step 2. Click on the Action icon, then the user will be able to see the download button.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
 
***Click here to go to Index***

Internal Transfer

++ <<Mention Team name>>
Dear Sir,
Thank you for reaching out to us at Samsung OAMS support!  We appreciate the opportunity to assist you.
We have received your query regarding <<mention issue>>, upon reviewing we are transferring this issue to <<Smart DOST>> team as they can assist you better with this query related to <<Smart DOST>>. Rest assured, concern team will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.

Store code: 

 

***Click here to go to Index***











INDEX

	General format 1st reply
	Forwarding to L3
	Transfer to L3
	Insufficient information – Follow up for clarification
	Password reset
	Mobile number registration
	Serial approved
	Serial already sold out
	Technical team revert
	Serial billed to another partner
	Serial already installed
	Serial number validation – No details 
	Serial number validation – Sell-in Sell thru not updated
	Incomplete information provided
	Invalid channel code
	Internal Transfer




General format – 1st reply

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your request to <<Mention issue>>,
Our team of technical experts is currently reviewing your case and will work diligently to provide you with a resolution. Rest assured, we will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 
==================================================================================



**Click here to go to Index**








Forwarding to L3

Hi Team,
Please find the trail mail of the partner enquiry.
I have attached uploading file and find login credentials for your reference.
Request you to review and do the needful
Ticket number:
Store code: 

 
===============================================================================







**Click here to go to Index**









Transfer to L3

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your request for <<mention the issue>> and upon reviewing, we have transferred your request to our technical team. 
They are diligently working on it and we will respond to you at the earliest with a suitable resolution.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 
===============================================================================







**Click here to go to Index**


Insufficient information – Follow up for clarification


Dear Sir, 
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
To ensure that we address your concern effectively, please provide us with store code and details that may be relevant to your request.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

 

===============================================================================






**Click here to go to Index**






Password reset


Dear Sir, 
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry on <<password reset>>. In order to resolve this, we request you to follow the below steps
•	Open MCS portal in Microsoft edge on PC or Laptop
•	Click on 'Reset Password' Link, New window will open
•	Enter user ID and click on submit. 
<User details will be shown with registered mobile number>
If mobile number not registered
•	Click on 'Click here' link to know mobile number registration process
•	To reset password with current mobile number, click on Reset Password button.
<You will receive the temporary password in your registered mobile number>
•	Click on Login button 
•	Login into portal with temporary password to reset and confirm new password.
•	Enter new password and confirm the same password in input box.
•	Click on Save button to confirm reset new password.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 
===============================================================================
**Click here to go to Index**
Mobile number registration  

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry on << Mobile Number Registration >>. In order to resolve this, we request you to follow the below steps
•	Open MCS portal in Microsoft edge on PC or Laptop
•	Click on 'Reset Password' Link < New window will open>
•	Enter user ID and click on submit. 
<User details will be shown with registered mobile number>
If mobile number not registered
•	Click on 'click here' link to know mobile number registration process
•	Enter user id and click submit. <Select Dealer/Partner(Owner)>
•	Updated contact details will be shown with registered mobile number and registered mail id 
•	Click on "Update Contact"
•	Enter Your New Mobile Number and Enter Your New Mail Id
•	Click on "Send OTP"
< You will receive the temporary password in your registered mobile number >
•	Enter the Temporary password
•	Click Verify & Submit.
<After submitting OTP you will be getting an approval message stating approval should approved by ASM/ABM with their name>
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 
 
===============================================================================
**Click here to go to Index**

Serial approved

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry on <<Serial number validation>> and upon reviewing we could see that the given serial number <<5EZ*********>> has already been approved by <<KA********(SHANTHI ELECTRONICS)>>
Validation date: 2/8/2023 8:58:21 PM
Finance		: Bajaj Finance Ltd
Status		: Approved 
Ticket number	: SR528529
We request you to raise IT-VOC approval in order to get complete details for the remaining serial numbers.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 
===============================================================================


**Click here to go to Index**

Serial already sold out

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry on <<Serial number validation>> and upon reviewing we could see that sell out has already been completed for the given serial number <<” 0GW94DBTB00282 ">>
Partner code 	: SIKR000187(Maxx Enterprise)
Sell out date 	: 20231210
Finance 	: Pinelab
Ticket Number 	: SR522879
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 
 

===============================================================================




**Click here to go to Index**
Technical team revert

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received our enquiry on <<mention issue>> and as per our technical team update the remark says, "Sell out is already available on 25-11-2023 for the Serial by partner code 4775385, hence partner is facing this error"
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 
===============================================================================








**Click here to go to Index**



Serial billed to another partner

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry on <<Serial number validation>> and upon reviewing we could see the given serial number <<1JWV59DW301687>> is billed already to another dealer; hence, it is rejected during validation.
Validation code: HRD6000381 
Sell thru code: HARD6000381 
Sell thru date: 3/28/2023 12:00:00 AM
We request you to try validating serial using correct sell thru code.
Finance: HDBFS Ltd
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 
 

===============================================================================


**Click here to go to Index**


Serial already installed

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry on <<Serial number validation>> and upon reviewing we could see the given serial number: <<05AC5PBW603832>> is already installed.
Moreover, we have forwarded your request to our technical team to provide the installation details.
They are diligently working on it and we will respond to you at the earliest with a suitable resolution.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 

===============================================================================




**Click here to go to Index**



Serial number validation – No details

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry for the given serial number "CWTP39BW303178” and upon reviewing we could not find any details of Demo, Installation and Sell out dates in our system.  
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 
===============================================================================



**Click here to go to Index**







Serial number validation – Sell –in Sell thru not updated

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry on <<Serial number validation>> and upon reviewing we could see the given serial number: <<“05AE5PBW500465 ">> is getting rejected due to "Sell-In Sell-Thru not updated" error in our system.
Moreover, the seller has still not reported sales to you hence, we request you to contact your seller regarding this issue.
We believe this will resolve your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 
===============================================================================





**Click here to go to Index**


Incomplete information provided

Dear Sir,  
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have reviewed your enquiry. To ensure we address your concern effectively, please provide us with login credentials (ID, Password) along with menu path clear error video of the application or portal mentioning the issue clearly.
This will help us to assist you better.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 

===============================================================================







**Click here to go to Index**

 Invalid channel code


 Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have reviewed your enquiry and found that as per the process, for updating SEC Mobile Number in MCS portal on Dealer ID, promoter need to contact dealer.
We request the dealer to follow below steps to update SEC mobile number
•	Steps to map dealer id:                                                                           
•	Login MCS portal with dealer's id and password in Microsoft edge.
•	Click on sensing > Target inputs > CE Mobile Registration
•	Click on Add/Edit Numbers
•	Enter mobile number of promoter > select device type from drop down list > Select Promoter ID from drop down list
•	Click Add New button 
We believe this will resolve your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> 
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 
===============================================================================


**Click here to go to Index**

Internal Transfer


++ <<Mention Team name>>
Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your query regarding <<mention issue>>, upon reviewing we are transferring this issue to <<Smart DOST>> team as they can assist you better with this query related to <<Smart DOST>>. Rest assured, concern team will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.

 
===============================================================================


**Click here to go to Index**






INDEX
	General format – 1st reply
	MDM approval missing in new user update
	Login issue – Password reset
	Insufficient information provided by partner
	Pre requisite set up completed
	Escalating to KARIX team
	Escalating to Citrix team
	Issue resolved by KARIX or Citrix team
	Status update
	Internal transfer
	Purchase order not downloaded
	Purchase order not downloaded–Product release
	Purchase return – Deletion
	Unable to submit workflow for Manual GRN
	Unit price not reflecting in Purchase Return order
	Unable to create Sales order – Error: Conversion of item code not specified
	Issue resolved by L2 team
	Error: Intercompany setup is not activated – SO
	Error: Bill number Already exits -SO
	Buyer seller mapping invalid/customer not mapped/ Dealer name not reflecting while creating sales order.
	Reactivation of DMS code


General format – 1st reply

Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
We have received your request to <<Mention issue>>
Our team of technical experts is currently reviewing your case and will work diligently to provide you with a resolution. Rest assured, we will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Partner code: 

 

==================================================================================

***Click here to go to Index***







General format – New user update when MDM approval missing in RFA 


Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
We have received your concern upon reviewing we find the MDM confirmation is not available in your request.
Hence, we request you to get confirmation from MDM team to proceed further.
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Partner code: 

 

==================================================================================


***Click here to go to Index***






Login issue – Password reset


Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
We have received your enquiry on <<password reset>> and we have reset your password successfully.  
We request you to login with Password: --------- and check now.
We believe this will resolve your query.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Partner code: 

 

==================================================================================

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Insufficient information provided by partner

Dear Sir, 
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
To ensure that we address your concern effectively, please provide us with below required details that may be relevant to your request.
Error screenshot:
Recent Issue Video: 
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Partner code: 

 

==================================================================================


***Click here to go to Index***






Pre requisite set up completed


Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
We have reviewed your request and acted on the pre requisite set up. We are glad to confirm the user is created and roles are assigned respectively. 
Request you to login with the password: “-------“ 
We believe this resolves your query.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Partner code: 

 

==================================================================================

***Click here to go to Index***






Escalating to KARIX team

Hi Team,
This is to bring to your attention that below mentioned partner is not receiving OTP in their registered mobile number.
Partner Name: 
Partner Code: 
Registered Mobile Number: 
When we have reviewed this query, we could find that login page displays registered mobile number. I have attached screenshot for your reference.
Kindly check and do the needful at the earliest.

 

==================================================================================






***Click here to go to Index***






Escalating to CITRIX team


Hi Team,
This is to bring to your attention that below mentioned partner is unable to login DMS. 
When we have reviewed this query, we could find that while logging in, it displays "(error)".
I have attached screenshot for your reference.
Kindly check and do the needful at the earliest.
Partner name: 
Partner code: 
Password: 

 

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Issue resolution of KARIX & CITRIX team

Hi Team,
Thank you for your support.
As confirmed by the partner, issue has been resolved.

 
==================================================================================





***Click here to go to Index***














Status update

Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
Our team of technical experts is currently reviewing your case and will work diligently to provide you with a resolution. Rest assured, we will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Partner code: 

 

==================================================================================


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Internal transfer


++ <<Mention Team name>>
Dear Sir,
Thank you for reaching out to us at Samsung DMSNxt support!  We appreciate the opportunity to assist you.
We have received your query regarding <<mention issue>>, upon reviewing we are transferring this issue to <<Smart DOST>> team as they can assist you better with this query related to <<Smart DOST>>. Rest assured, concern team will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.


 


***Click here to go to Index***








Purchase order not downloaded

Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
We have received your enquiry on Purchase order not downloaded and upon reviewing, we could find that for given reference number (xxxxxxx7575) purchase order has been downloaded along with purchase id B202-25612.
We request you to do GRN and check now.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Partner code: 


 



***Click here to go to Index***







Purchase order not downloaded – Product release

Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
We have received your enquiry on Purchase order not downloaded and upon reviewing, we confirm products has been released for given reference number (xxxxxxx7575). 
Hence, we request you to check in PIPO search option and download the PO.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Partner code: 

 




***Click here to go to Index***





Purchase return - Deletion

Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
We have received your request to delete Purchase return. The purchase return deletion request has been processed and we confirm given Purchase return order (V450-005445) has been deleted.
In addition, to resolve this type of issues from your end moving forward, we request you to select PRO and Press Alt F9 to delete.
We believe this will resolve your query.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Partner code: 


 




***Click here to go to Index***


Unable to submit workflow for Manual GRN

Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
We have received your request to submit workflow for Manual GRN and your request has been processed as we have submitted the given manual GRN request (00000026570). 
Hence, we request you to the post the Manual GRN, once the workflow is completed.
We believe this will resolve your query.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Partner code: 

 




***Click here to go to Index***




Unit price not reflecting in Purchase Return order

Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
We have received your enquiry on Purchase Return order, upon reviewing we have completed the required set up hence we request you to check now.
We believe this will resolve your query.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Partner code: 

 



***Click here to go to Index***








Unable to create Sales order – Error: Conversion of item code not specified

Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
We have received your enquiry on error while creating the sales order. Upon reviewing, we have completed Intercompany set up and Vendor master has been updated successfully.
Hence, we request you to create new sales order and check now.
We believe this will resolve your query.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Partner code: 


 



***Click here to go to Index***




Issue resolved by L2 team

Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
We have received your enquiry regarding sales order creation and upon reviewing the issue has been resolved from our end hence we request you to create new sales order and check now.
We believe this will resolve your query.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Partner code: 

 





***Click here to go to Index***




Error: Intercompany setup is not activated - SO

Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
We have received your enquiry regarding sales order creation and upon reviewing, we have activated the Intercompany setup for given Customer code (3370866).
Hence, we request you to create new sales order and check now.
We believe this will resolve your query.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Partner code: 	

 





***Click here to go to Index***





Error: Bill number already exits – Sales Order

Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
We have received your request regarding sales order creation and upon reviewing, we have refreshed the Sales order series.
Hence, we request you to create new sales order and check now.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Partner code: 

 

***Click here to go to Index***









Buyer seller mapping invalid/customer not mapped/ Dealer name not reflecting while creating sales order.

Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you. 
We have received your request regarding sales order and upon reviewing, we could see that given dealer (BIHD6000481) buyer seller mapping is valid from today (DD/MM/YYYY). 
Hence, we request you to start billing from today onwards then dealer will reflect in sales order.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Partner code: 

 


***Click here to go to Index***





Re activation of DMS code


Dear Sir,
Thank You for contacting Samsung DMSNxt support! We appreciate the opportunity to assist you.
We have received your request for DMS code reactivation and we are happy to inform <<User ID : BIHR0168482>> has been activated as per RFA.
Hence, we request you to login today before EOD with password: samsung@2024 else, id will be disabled.
We believe this resolves your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future
Ticket number:
Partner code: 
	

 

***Click here to go to Index***









SAMS Approval Process:

Dear Sir,
To access SAMS dashboards, you need to take below approvals
1.  Firewall access approval
2.  SAMS access approval
Please use below details to raise firewall approval so that sams link can be opened on your laptop/pc.

Server IP 	SAMS URL	PORT
107.110.106.144	http://sams-mis.siel.com
80,443
107.110.106.145	http://sams.siel.com
80,443

Also kindly raise the approval to get the SAMS dashboards access.You can get the approval path and download excel template from below link:
 
http://sams.siel.com/qlikview/ApprovalProcess.html
OR
http://sams-mis.siel.com/qlikview/ApprovalProcess.html
 
Please follow below steps to raise approval in NERP:
1. Login to NERP using URL https://nerps.sec.samsung.net/
2. Click on "Finance HUB" -> "Request List" -> "Pre request" -> "General"
3. Search keyword "SAMS", locate the required form and apply for the access.


Dear Sir,
As per the process,kindly raise the approval to get the SAMS access.
You can get the approval path and download excel template from below link:

http://sams.siel.com/qlikview/ApprovalProcess.html
OR
http://sams-mis.siel.com/qlikview/ApprovalProcess.html

Please follow below steps to raise approval in NERP:
1. Login to NERP using URL https://nerps.sec.samsung.net/
2. Click on "Finance HUB" -> "Request List" -> "Pre request" -> "General"
3. Search keyword "SAMS", locate the required form and apply for the access.


SAMS Dashboard Access given on 144 : 

Dear User,
As per the approval, you have been granted access of SAMS Applications.
You can access the same from tomorrow onwards after 8:30 AM IST. 

Note: - Please follow the below step for smooth access of SAMS. 
1.). Please download and run the attached cmd file so that SAMS URL will be added in trusted and favorites site as well as auto login.
2.) Please use below URL to login SAMS:
 http://sams-mis.siel.com
3). Please find attached SAMS Navigation Training PPT.
4). Due to budget constraints if SAMS is not used consecutively for 10 days licenses will be revoked hence information should be given prior so that interim nullify is done and assigned back on return.
5.) In case of any issue while logging in SAMS, please share complete error details along with snapshot on mail.

Regards,
SAMS Support Team 
Shift Timings: 8:30 AM to 5:30 PM (Weekdays)
Contact: 0124-4181249

CE & HHP Dashboard given on 145:

Dear User,
As per the approval, we have provided you the access of SAMS  Applications.
You will be able to access the same from tomorrow onwards after 8:30 AM IST. 
 
Note:- Please follow the below step for smooth access of SAMS. 
1) Please download and run the attached cmd file so that SAMS URL will be added in trusted and favorites site as well as auto login.
2) Please use below URL to login SAMS:
http://sams.siel.com
3) Please find attached SAMS Navigation Training PPT.
4).If you are going on long leave then please let us know so that your access can be revoked temporarily and then assigned back to you on your return.
5).Please find attached SAMS Navigation Training PPT.

Regards,
SAMS Support Team 
Shift Timings: 8:30 AM to 5:30 PM (Weekdays)
Contact: 0124-4181249





SAMS Messenger:

Dear User, 
As per the approval, you have been granted access to SAMS Messenger Mobile Application. You can access the same from tomorrow onwards after 8:30 AM IST.

NOTE: Please use the below link for downloading the Messenger apk  if you have not already installed. Please find the attached SAMS Messenger User Manual PDF.
https://www.smartdost-siel.com/SamsMessengerServiceRevamp/APKPath/SAMSMessanger.apk
Default PIN: 123456 

Regards,
SAMS Support Team 
Shift Timings: 8:30 AM to 5:30 PM (Weekdays)
Contact: 0124-4181249



IMEI Change Request: 


Dear Sir,
Please be informed that no need to update IMEI for Android 10 and above device. Authentication is done on the basis of android id.
If your device is below Android 10 version then please revert, we will update the IMEI.
Please use the below link for downloading the Messenger a.p.k if you have not already installed. Please find the attached SAMS Messenger User Manual PDF.
 
https://www.smartdost-siel.com/SamsMessengerServiceRevamp/APKPath/SAMSMessanger.apk


Ticket Response-->

Dear Sir,
Thank you for contacting Sams Support Help-Desk, we are pleased to assist you.
Reported issue has been forwarded to technical team and they are looking into it. We will get back to you with the possible solution before EOD today.

Ticket Number: 

Regards,
SAMS Support Team 
Shift Timings: 8:30 AM to 5:30 PM (Weekdays)
Contact: 0124-4181249


Access revoked due to non usage:

Dear User,
Your access has been removed due to non-usage policy of SAMS. Please re-raise the approval as per the process to get the SAMS access.
You can get the approval path and download excel template from below link:

http://sams.siel.com/qlikview/ApprovalProcess.html
OR
http://sams-mis.siel.com/qlikview/ApprovalProcess.html

Please follow below steps to raise approval in NERP:
1. Login to NERP using URL https://nerps.sec.samsung.net/
2. Click on "Finance HUB" -> "Request List" -> "Pre request" -> "General"
3. Search keyword "SAMS", locate the required form and apply for the access.


Regards,
SAMS Support Team 
Shift Timings: 8:30 AM to 5:30 PM (Weekdays)
Contact: 0124-4181249


Access Request Pending:


Dear User,
Due to budget constraints, we do not have enough licenses (We have 675 licenses and all have been assigned). Now we have a waiting queue. A license is freed if a user does not use SAMS for 10 consecutive days. The freed license is assigned to waiting list. So once, the license is available, will provide you the access and notify on mail.

Your request is at ….th place in the waiting queue. Hopefully, you will get access by next week. 
In case of any concern, please discuss with Mr. Deepak Sachan (SAMS BI Owner). 

Regards,
SAMS Support Team 
Shift Timings: 8:30 AM to 5:30 PM (Weekdays)
Contact: 0124-4181249


Temporary Access:

Dear User,
We have provided you access of all regions in SAMS Messenger on adhoc basis. You can access the same from tomorrow onwards after 08:30 AM IST.
Please help us in getting the approval as per the laid down process within 7 days for the smooth access of SAMS messenger.

Regards,
SAMS Support Team 
Shift Timings: 8:30 AM to 5:30 PM (Weekdays)
Contact: 0124-4181249


Using wrong URL:

Dear Sir,
In the snap shot provided, it seems that you are using wrong URL. Please use below URL to access SAMS, same was provided in the reply mail from sams team.

http://sams-mis.siel.com

Please let us know incase of any concern.

Regards,
SAMS Support Team 
Shift Timings: 8:30 AM to 5:30 PM (Weekdays)
Contact: 0124-4181249
 
Wrong Approval Path:

Dear Sir,
Based on the approval, we can't provide you the access, as Mr Deepak Sachan (SAMS Business Owner) is missing in the approval.Pls take his additional approval or re-raise the approval with correct path.


Regards,
SAMS Support Team 
Shift Timings: 8:30 AM to 5:30 PM (Weekdays)
Contact: 0124-4181249

===================================================
Dear Sir,
We could not allocate the licenses as we did not have available licenses today. 
We'll keep you posted when we can allocate to you at the earliest.

Regards,
SAMS Support Team 
Shift Timings: 8:30 AM to 5:30 PM (Weekdays)
Contact: 0124-4181249
====================================================
Dear Sir,
Your request is at .th place in the waiting queue. Hopefully, you will get access by next week. 
In case of any concern,please disucss with Mr. Deepak Sachan (SAMS BI Owner).

Regards,
SAMS Support Team 
Shift Timings: 8:30 AM to 5:30 PM (Weekdays)
Contact: 0124-4181249



VOC Response:

Dear User,
Please use below link to fetch the required data:

(Mention VOC application link here)

Regards,
SAMS Support Team 
Shift Timings: 8:30 AM to 5:30 PM (Weekdays)
Contact: 0124-4181249



Dear User,
 
VOC Data preparation may take 3-man days since front-end available data is …(year). onwards. We cannot manually provide you data over email since this is huge data which cannot be sent through mail. Hence access to applications would be provided from where you'll need to self-service and download.
 
Please note: -
1. You can access …(year) onwards data by taking SAMS application approval for HHP Sales Custom report (in case you don’t have access to SAMS) .
2. We shall be preparing and providing the rest of the data in a separate application from where you can fetch the data.
 
SAMS Support shall keep you posted on the same.




Dear User,
 
Data has been prepared as per the VOC raised. If changes required it is again a developement effort for us since we are fetching the data from DB and don’t have it stored with us. Please raise a fresh VOC and kindly make sure that iterations are avoided else every time we will have to again design and code and take time for the same.
 
Thanks, 



















INDEX
							
General format – 1st reply
MCS link request

Mobile number registration
SPP link request

Password reset
Sell out

Unflag approval
EMI done

Failed for Channel Validation
IMEI Unflag

Finance status
Usage of MCS in Microsoft edge

Unflag
Upload

IMEI unsold
IMEI Upgrade

IMEI upgrade not possible
No tertiary found

Channel is not valid
No Transaction found

IMEI already sold out
Invalid product code

Failed for DEW to demo headset
IMEI unflag month end scenario

IMEI freeze
IMEI unflag (SF+)

No record found
Forwarded to Technical team

KARIX Team email: OTP issue
Revert from Technical team – Sell out reversal

Attachment report
IMEI ledger report

Invalid channel code
MCS Application

Internal Transfer	***
General format – 1st reply


Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your request to <<Mention issue>>.
Our team of technical experts is currently reviewing your case and will work diligently to provide you with a resolution. Rest assured, we will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> 
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 
===============================================================================








**Click here to go to Index**




 Mobile number registration

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry on << Mobile Number Registration >>. In order to resolve this, we request you to follow the below steps
•	Open MCS portal in Microsoft edge on PC or Laptop
•	Click on 'Reset Password' Link < New window will open>
•	Enter user ID and click on submit. 
<User details will be shown with registered mobile number>
If mobile number not registered
•	Click on 'click here' link to know mobile number registration process
•	Enter user id and click submit. <Select Dealer/Partner(Owner)>
•	Updated contact details will be shown with registered mobile number and registered mail id 
•	Click on "Update Contact"
•	Enter Your New Mobile Number and Enter Your New Mail Id
•	Click on "Send OTP"
< You will receive the temporary password in your registered mobile number >
•	Enter the Temporary password
•	Click Verify & Submit.
<After submitting OTP you will be getting an approval message stating approval should approved by ASM/ABM with their name>
We believe this will resolve your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:
 
===============================================================================
**Click here to go to Index**
 Password reset


Dear Sir, 
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry on <<password reset>>. In order to resolve this, we request you to follow the below steps
•	Open MCS portal in Microsoft edge on PC or Laptop
•	Click on 'Reset Password' Link, New window will open
•	Enter user ID and click on submit. 
<User details will be shown with registered mobile number>
If mobile number not registered
•	Click on 'Click here' link to know mobile number registration process
•	To reset password with current mobile number, click on Reset Password button.
<You will receive the temporary password in your registered mobile number>
•	Click on Login button 
•	Login into portal with temporary password to reset and confirm new password.
•	Enter new password and confirm the same password in input box.
•	Click on Save button to confirm reset new password.
We believe this will resolve your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 
 
===============================================================================
**Click here to go to Index**
  EMI done


Dear Sir, 
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry on <<IMEI status>> and upon reviewing we could see that for the given IMEI number <<"350886066413517">> EMI has been done on <<“Apr 1 2024 3:39PM "”>> through “TVS " finance by dealer code <<" WESD19669 ">>
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 

===============================================================================

**Click here to go to Index**






 Finance status


Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry on IMEI finance and upon reviewing we could see that for the given IMEI number <<"356725760606709">> EMI has been done on <<" Apr 1 2024 3:39PM ">> through <<"HDFC CD">>and validation has been done on <<"4/1/2024 3:50:25 PM ">> through dealer code <<"TELD093975 ">>
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 
===============================================================================

**Click here to go to Index**






Sell out

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry on IMEI status and upon reviewing we could see that for the given IMEI number <<"350886066413517">> Sell out has already been reported on <<23/01/2024>> by dealer code <<"KERD0491">>
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 

===============================================================================

**Click here to go to Index**







Unflag

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry on IMEI status and upon reviewing we could see that for the given IMEI number <<"350145991764548">> Sellout has been done and uploaded by dealer <<"HARD027217 ">> on <<"09/01/2024">>
For further unflagging sellout, we request you to raise IT-VOC approval by looping your RBIM and Nishant Mathur.
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 

===============================================================================

**Click here to go to Index**






 Upload

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry regarding upload upon reviewing we  found that the given IMEI's <<"353521962564553">> Sellout has been done and uploaded by dealer <<"HARD027217 ">> on <<"09/01/2024">>
We request you to raise IT-VOC approval to check the remaining IMEI numbers.
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 
===============================================================================


**Click here to go to Index**






Failed for channel validation

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry regarding IMEI number and found that the given IMEI number: <<"354267930386492 ">> got billed to the dealer <<" 2285669 ">> and transaction was attempted by the dealer code <<" KARD14387 ">> 
However, it was rejected with the reason "Failed for channel validation"
We request you to try for validation with correct DMS_DEALER_CODE <<"2285669">>
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 

===============================================================================

**Click here to go to Index**




IMEI unsold

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry and upon reviewing, we could see that with the given IMEI number: <"351712242635709">> this "IMEI Unsold" is fresh now.
We request you to validate after sometime.
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 

===============================================================================

**Click here to go to Index**








IMEI Upgrade

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry regarding IMEI upgrade and in response to that the given IMEI number <<"352722661210156">> upgrade has been completed on <<"Apr 28 2024 6:13PM">> through "UPGRADE PROGRAM" by the dealer code <<"RAJD017298">>
Kindly check the status in history after 24 hours.
We believe this resolves your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 

===============================================================================

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IMEI Upgrade not possible


Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry regarding IMEI upgrade, upon reviewing we found that IMEI activation is done on the given IMEI number<<"355002360012386">> on <<"Apr 29 2024 1:10AM>> and EMI has been done on <<"Apr 29 2024 2:05PM ">>
If the IMEI is activated then upgrade is not possible and upgrade have to be completed within 6 hours from the time of finance completion.
We believe this helps.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 
===============================================================================

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No tertiary found


Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry regarding IMEI unflag, upon reviewing we found that there is “No tertiary found” in the given IMEI number <<"352722661970296 ">> in GMCS as of now.
We believe this helps.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 
===============================================================================

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No Transaction found

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry regarding IMEI status upon reviewing we could see that with the given IMEI number:  <<"354324780741266">> there is "No Transaction Found" as of now for this IMEI number in GMCS.
Hence, we request the partner to retry the transaction after sometime.
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 

===============================================================================


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 IMEI already sold out

 Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry regarding IMEI status upon reviewing we could see that with the given IMEI numbers: <<"350835033061073, 350835034334263">> there are “NO RECORD FOUND" also IMEI is fresh. Hence, we request you to retry validation process now.
Furthermore, for the other given IMEI number: <<"350835032939402">> got sellout upload in GMCS on <<"31/03/2024 ">> and activated on <<"Mar 31 2024">>
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 

===============================================================================


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Invalid product code

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry regarding IMEI status upon reviewing we could see that with the given IMEI number <<"356303840082554">> got billed to the dealer <<"MADD001689">> and the transaction was attempted by the same dealer on <<"Apr 3 2024 8:16PM ">> through "Samsung sure",
However, it was rejected with reason "Invalid Product Code “(SM-A156ELBQINS)"
Hence, we request you to validate with correct product code “SM-A156EZBQINS”
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code: 

 

===============================================================================


**Click here to go to Index**



Channel is not valid

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry regarding IMEI status upon reviewing we could see that the given IMEI number <<"352722660881064” is billed to <<"3894863 ">> and the transaction was attempted on <<"4/10/2024 8:54:46 PM ">> and got rejected with the reason "Channel is not valid".
In "Input dealer code" column it is mentioned as <<"KERD007101 ">>, please use the input validation code correctly and check with the <<"Bajaj" finance>> mapping once 352772522072881.
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

  

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Failed for EMI DEW to demo headset


Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry regarding in GMCS upon reviewing we could see that with the given IMEI number: <<"351652590825504">> there is "No tertiary found "as of now in GMCS.
In addition, the given IMEI number belongs to a demo handset
We hope this information helps.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

 
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**Click here to go to Index**






IMEI unflag

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your request to unflag the following IMEI numbers <<354267930580391, 354324784304566, 3543247843055301">> unfortunately, we cannot unflag the IMEI numbers from our end.
Request you to contact finance team for IMEI unflagging queries.
We hope this information helps.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

 

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**Click here to go to Index**








IMEI unflag month end scenario

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry regarding IMEI unflag upon reviewing we could see that the given IMEI number <<"354990352197200">> EMI has been completed on <<"Mar 28 2024 4:52PM">> through "SF+". 
As per GMCS, only current month EMI transaction can be unflagged in MCS and previous month transaction cannot be unflagged. 
We hope this information helps.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

 

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**Click here to go to Index**




IMEI freeze

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry upon reviewing we could see that the given IMEI number EMI has been done on <<"Feb 20 2024 12:20PM">> through <<"Benow">> finance on this dealer code <<"RAJD1030">>,
As per GMCS, only current month EMI transaction can be unflagged in MCS and previous month transaction cannot be unflagged through MCS Portal due to transaction data is freezed. 
We hope this information helps.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

 

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**Click here to go to Index**




IMEI unflag (SF+)


Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry regarding IMEI unflag upon reviewing we could see that the given IMEI number <<"350896233230652 ">> EMI has been completed on <<"Mar 12 2024 4:57PM">> through "SF+". 
As per GMCS, unflagging is allowed after 24 hours of EMI. Hence we request you to try unflagging after 24 hours after the EMI completion.
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

 
===============================================================================



**Click here to go to Index**



No record found


Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry regarding IMEI unflag upon reviewing we could see that with the given IMEI's <<"350835033061073, 350835034334263">> there are “NO RECORD FOUND" also IMEI is fresh, hence we request you to retry validation process now.
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

 
===============================================================================




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Forwarded to technical team


Dear Sir,	
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your request for <<mention the issue>> and upon reviewing, we have transferred your request to our technical team. 
They are diligently working on it and we will respond to you at the earliest with a suitable resolution.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

 
===============================================================================




**Click here to go to Index**







 KARIX TEAM MAIL: OTP issue


Hi Team,
We would like to bring to your attention that one of our partner is unable to receive OTP in his registered mobile number.
Hence, we request you to check and do the needful at the earliest.
Registered mobile number : <<8910318109>>      

Ticket number:
Store code:

 

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**Click here to go to Index**



Revert from Technical team – Sell out reversal


Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have reviewed your request and as per our Technical team “For sellout, sellout reversal is required which will be done through VOC only. So, in case sellout reversal is required, please ask partner to raise VOC”
We hope this information helps.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

 

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Attachment report


Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have reviewed your request for <<mention report>>, and hereby we have attached the <<"IMEI tertiary Report">> for the given IMEI number.
We request you to referrer the same.
We hope this information helps.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

 

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**Click here to go to Index**


IMEI ledger report

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your request and for any <<EMI / Affordability / Activation / Sellout / Upgrade>>, IMEI status checking queries, kindly check your dealer’s SPP application. You can find a newly created module "IMEI LEDGER REPORT" option is available.
In order to get the status we request you to follow below steps in SPP application.
•	Login Dealer's SPP application
•	Click IMEI Ledger report option in homepage.
•	Search for the IMEI status.
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> 
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

 

===============================================================================



**Click here to go to Index**
Invalid channel code

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have reviewed your request and as per the process, for updating SEC Mobile Number in MCS portal on Dealer ID, promoter need to contact dealer.
Dealer need to follow below steps to update SEC Mobile number in MCS portal.
•	Steps to map dealer id:                                                                           
•	Login MCS portal with dealer's id and password in Microsoft edge.
•	Click on sensing > Target inputs > CE Mobile Registration
•	Click on Add/Edit Numbers
•	Enter mobile number of promoter > select device type from drop down list > Select Promoter ID from drop down list
•	Click Add New button 
We hope this information helps.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

 

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**Click here to go to Index**
Usage of MCS in Microsoft edge
 Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry on the usage of MCS in Microsoft Edge. We request you to follow the below steps for the same
i.	Please type following URL in MS Edge browser 
URL: https://www.mcs-swa.com/MCS2/local/Portal/Login.aspx
ii.	Click on the… (Option) button in top right corner in MS Edge browser and click on Settings option. 
iii.	Click on the “Default Browser” option on the left.
iv.	In “Allow sites to be reloaded in Internet Explorer mode”, click on the drop down in right side and select “Allow”.
v.	In “Let Internet Explorer open sites in Microsoft Edge”, click on the drop down in right side and select “Never”.
vi.	Click on Restart button. The browser will be restart and Click on the tab in which you had opened MCS login page earlier.
vii.	Click on Setting - appearance - Customize appearance- scroll down and switch on Internet Explorer mode button.
viii.	Click on … (option) button in top right corner and click on “Reload in Internet Explorer mode”
ix.	Click on toggle option against “Open this page in internet explorer mode next time”
x.	Click on toggle option against “Open this page in Compatibility view”.
xi.	The login page will reload with IE symbol on top left side. Enter User Name and Password and Click on “Login” button.
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> 
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:
 ===============================================================================
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MCS link request

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your request for MCS link and please find below MCS application link.
http://support-in.samsung.com/mobileapi/sw/mcs_20150210.apk
We hope this information helps.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> 
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:
 

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**Click here to go to Index**







SPP link request

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your request for MCS link and please find below SPP application download link.
https://mcs-swa.com/sppservice/apk/spp.apk
We hope this information helps.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> 
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Store code:

 

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Unflag approval

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your enquiry upon reviewing we could see that with given IMEI number, <<“355142630684422”>> unflag approval has been raised successfully and now it is pending with "Sahil Wadhwa".
We request you to kindly contact Mr.Sahil and get it approved at the earliest.
We believe this will resolve your issue.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> 
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code:
 
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MCS application

Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your query regarding MCS application. We would like to inform you that MCS application is currently under development so the installation of latest version of MCS application in android mobile is currently not possible whereas the old version is still compatible to mobile devices. 
Hence, we suggest you to use MCS portal in desktop computer or laptop for IMEI upload.
We regret the inconvenience caused.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> 
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 



**Click here to go to Index**





Internal Transfer

++ <<Mention Team name>>
Dear Sir,
Thank you for reaching out to us at Samsung GMCS support!  We appreciate the opportunity to assist you.
We have received your query regarding <<mention issue>>, upon reviewing we are transferring this issue to <<Smart DOST>> team as they can assist you better with this query related to <<Smart DOST>>. Rest assured, concern team will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.

Store code: 

 

**Click here to go to Index**


*******The End********




























INDEX

	General format – 1st reply
	Target Vs Achievement issue
	Insufficient information
	Transferring issue to technical team
	ID does not reflect in MDM
	Attendance marked incorrectly
	New Dealer creation
	Existing Dealer update
	Dealer is not reflecting due to dealer code Inactive in MDM
	Affordability/unblocking the dealer code
	New id not reflecting
	Unable to upload image
	Updating Android ID in new handset
	IMEI mapped to another user
	Application Link CE
	Application link HHP
	Account Blocked
	New Mobile number update
	Mobile number update of Dealer
	TSE incentives not reflecting
	Internal Transfer





TSE Incentive
DLB counter share/Display share/Sec count are not reflecting

Marked request of the attendance not reflecting to the superior
Pre-booking- data not available

Unable to mark Attendance (Other/SSS/RSO/SEC)
	Pre-booking history not reflecting

Dealer not visible in SmartDOST
	Pre-booking Module not reflecting

DLB>>Blank page/DLB option not reflecting
Unable to pre-book

VM Guideline not found
Lead management

Not receiving OTP in registered Mob#
Audit issue

SmartDOST has stopped
Smart click

Network not available
Duplicate entry in Beat report

Application restarting
Beat report is not generating

Loading error
Coverage report

App not installed
	Transfer to L3

Accessories sell-out (Blank Page)
	Upgrade data is not reflecting under upgrade program history

Product information not available
Active and mapped store is not visible

Product not reflecting
Server busy

Assigned store not reflecting under outlet task
Store location not reflecting

Data not available under outlet task
User gets the error as “IMEI already sold out”

Store Maintenance- RMS application
	Unable to raise ticket


General format – 1st reply


Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
Our team of technical experts is currently reviewing your case and will work diligently to provide you with a resolution. Rest assured, we will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 

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Target Vs Achievement Issue


Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
To ensure that we address your concern effectively, please provide us with the below details
Employee id:
Mobile number:
Issue description:
Issue screenshot:
Issue Video: 
We request you to refer the attached help documents to troubleshoot issues with the following queries on your own within the application.
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 
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Insufficient information

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
To ensure that we address your concern effectively, please provide us with below required details that may be relevant to your request.
Recent Issue screenshot:
Recent Issue Video: 
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 

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Transferring issue to technical team 

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We have received your request for <<mention the issue>> and upon reviewing, we have transferred your request to our technical team. 
They are diligently working on it and we will respond to you at the earliest with a suitable resolution.
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

  
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ID does not reflect in MDM

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We have reviewed your enquiry and found that << ID - GS20021449>> is not reflecting in MDM.
Hence, we request user to contact HO through YOUR reporting manager for ID activation.
We believe this will resolve your query
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 

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Clear Cache

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We received your complaint about <<mention the issue>> and in order to resolve this we request you to follow the below steps
•	Long press SmartDOST Application icon for 5 second
•	Click on App info/i option> click on storage option
•	Click on clear cache option and click on clear data option and select delete option in pop up box.
Note: If you are still facing the issue even after clearing cache of SD application, kindly share the latest error video/error screen shot for further assistance.
We believe this information helps.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 

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Attendance marked incorrectly

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We received your complaint regarding your attendance, we request user to contact the reporting manager to make correction in the attendance, which was marked incorrectly.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 
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New Dealer creation

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We have received your request for << New dealer creation >>. In order to do this, we request you to follow the below steps
•	Open SmartDOST application and login with credentials 
•	Click on Home task>>Dealer creation>> New Dealer creation.
•	Fill all the mandatory details of the dealer.
•	Verify the OTP from dealer and submit.
Once completing this process user can verify the status of new dealer creation in dealer creation history.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 

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Existing Dealer update

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We have received your request for to update dealer details, in order to do this, we request you to follow the below steps
•	Open SmartDOST application and login with credentials
•	Click on Home Task>> Dealer creation>> Existing Dealer 
•	Fill all the mandatory details of the dealer and click on submit.
Once completing this process user can verify the status in dealer creation history.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

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Dealer is not reflecting due to dealer code Inactive in MDM

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We have received your enquiry on <<Dealer code: ABC0123 >> upon reviewing we could see that the status of the given dealer code is inactive in MDM.
In order to resolve this, we request the user to contact business team for dealer code ABC0123 activation.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 
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Affordability/unblocking the dealer code

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We have received your request to << Affordability/unblocking the dealer code>> upon reviewing we request the user to contact affordability regional SPOC for unblocking the dealer code.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

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New id not reflecting

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We have received your enquiry on user ID, upon reviewing we found that the ID created on <<date/time>> it would take some time to be updated in MDM.
Hence, we request the user to check by logging in tomorrow after 11:00 AM with the registered password.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

 
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Unable to upload image

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We received your complaint regarding image upload, we request the user to install a third party camera (You cam perfect) from play store and capture image with it.
If you are still unable to upload image with third party camera, kindly share the error video/error screenshot for better assistance.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 







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Updating Android ID in new handset

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We have received your request for to update android ID, in order to do this, we request you to follow the below steps
•	Open SmartDOST login page.
•	Click on register/reset/forget/register password option reflecting below the login button.
•	Enter user id in first box
•	Create new password and re-enter the same password
•	Click on generate OTP and submit the OTP manually.
•	Login Smartdost account with new password.
If you are still unable to login, kindly share the error video/error screenshot for better assistance.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

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IMEI mapped to another user

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We have received your enquiry on IMEI mapping, upon reviewing we could see that the given IMEI number 000000 is already mapped with user id: <<123>>
Hence, we request user to contact Reporting manager along with RFA for mapping the IMEI number: <<0000 with user id: 123. >>
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 


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Application Link CE

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We have received your request for SmartDOST application link hence we request the user to install smartdost application using below link.
https://www.smartdost-siel.com/smartdost_ce_download/smartdost.apk
Note: Kindly download the smartdost application using GOOGLE CHROME.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

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Application link HHP 

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We have received your request for SmartDOST application link hence we request the user to install SmartDOST application using below link.
https://www.smartdost-siel.com/smartdost_hhp_download/smartdosthhp.apk
Note: Kindly download the SmartDOST application using GOOGLE CHROME and uninstall the previous application, which you were using.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 

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Account Blocked

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We received your enquiry regarding your account block. We request the user to reset the password of SmartDOST using below steps:
•	Click on Register Password/Pin option (In the first page below the login option)
•	In first box, enter Employee ID/ User ID.
•	In second box, enter new Password/Pin.
•	In third box, re-enter the same Password/ Pin.
•	Click on to Generate OTP.
•	OTP will send to register mobile number.
•	Enter that OTP in the OTP box manually and click on submit button.
•	You will get confirmation message successfully registered and then you will enter into the login page.
•	Login SmartDost application using the same pin, which you have registered.
We believe this will resolve your issue.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 



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New Mobile number update 

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We received your enquiry regarding new mobile number update and we request the user to kindly contact the business team for updating new mobile number: <<0101010101 in SmartDOST>>
We believe this will resolve your issue.
In the meantime if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 



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Issue 1

•	Upgrade data is not reflecting under upgrade program history 
•	User gets the error as “IMEI already sold out”

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We received your enquiry regarding <<mention issue>> upon reviewing with could see that the IMEI number, 00099 is not upgraded under upgrade program. Therefore, we request the user to contact Finance team to roll back that IMEI Number within 6 hours.
Additionally we would like to inform you that if time exceeds 6 hours, IMEI number cannot be rolled back and user will not receive pay out for that upgrade.
We believe this will resolve your issue.
In the meantime if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 



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Issue: 2

•	Store Maintenance- RMS application
•	Unable to raise ticket
•	Security element
•	Maintenance and deployment not available in the store
Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We received your enquiry regarding <<mention issue>> upon reviewing we would further request the user to contact OAMS department in below mentioned email ID along with the error screenshot/video.
Kindly find the below email ID to contact OAMS department.
Email ID: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
We believe this will resolve your issue.
In the meantime if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 


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TSE incentives not reflecting

Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We received your enquiry regarding TSE incentives not reflecting upon reviewing we would further request the user to contact Reporting Manager or ABM regarding incentive issue.
We believe this will resolve your issue.
In the meantime if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Store code: 


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Internal Transfer

++ <<Mention Team name>>
Dear Sir,
Thank you for reaching out to us at Samsung SmartDost support!  We appreciate the opportunity to assist you.
We have received your query regarding <<mention issue>>, upon reviewing we are transferring this issue to <<GMCS>> team as they can assist you better with this query related to <<GMCS>>. Rest assured, concern team will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
If you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> (or) <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Store code: 



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this is the overall data in a document file that i have,i need to create a helpdesk chatbot using this data so that the slaes person,retailers of promoters ,buisness heads can use this.Kindly create a comprehensive list of questions and answers that can be made from this,create at least 5 questions from each section and each topic ,rest you cna decide yourself