Katie, 27 Feb. 2025 , 11:08am
Hi , how do I go about a multisave being added to my account?

O2 Virtual Assistant, 27 Feb. 2025 , 11:08am
Thanks for messaging with O2.
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O2 Virtual Assistant, 27 Feb. 2025 , 11:08am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Katie, 27 Feb. 2025 , 11:09am
07504508717

O2 Virtual Assistant, 27 Feb. 2025 , 11:09am
[Rich Content]
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Katie, 27 Feb. 2025 , 11:09am
Something Else ❔

O2 Virtual Assistant, 27 Feb. 2025 , 11:09am
[Rich Content]
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Katie, 27 Feb. 2025 , 11:09am
Something Else ❔

O2 Virtual Assistant, 27 Feb. 2025 , 11:09am
[Rich Content]
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Katie, 27 Feb. 2025 , 11:09am
Pay Monthly

O2 Virtual Assistant, 27 Feb. 2025 , 11:09am
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 27 Feb. 2025 , 11:09am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 27 Feb. 2025 , 11:09am
[Rich Content]
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Katie, 27 Feb. 2025 , 11:10am
It’s about my Account

O2 Virtual Assistant, 27 Feb. 2025 , 11:10am
Thanks! 🙏
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O2 Virtual Assistant, 27 Feb. 2025 , 11:10am
Please can you confirm your full Name
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Katie, 27 Feb. 2025 , 11:10am
Katie howell

O2 Virtual Assistant, 27 Feb. 2025 , 11:10am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Katie, 27 Feb. 2025 , 11:10am
Yes

O2 Virtual Assistant, 27 Feb. 2025 , 11:10am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 27 Feb. 2025 , 11:25am
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Info [Automated], 27 Feb. 2025 , 11:40am
We just wanted to let you know you're almost there! Hang tight, an agent 👩‍💻 will be replying to you in a flash ⚡
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Info [Automated], 27 Feb. 2025 , 11:55am
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Info [Automated], 27 Feb. 2025 , 11:56am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 27 Feb. 2025 , 11:57am
Hi Katie, thanks for contacting O2. I can sense your request with regards to adding multisave/family discount.  
  
I would like to share some information about multisave discount  
  
You can get 20% off the Airtime Plan of every new eligible Pay Monthly connection you add to your account. You can add up to 20 Multisave discounts – five of these can be Refresh contracts. Exclusions apply.  
  
Please note: The airtime discount is only applied to the additional connections, not the initial connection.  
  
Let's see how you can add it:  
  
1) Text LOYALTY to 21500 from your new number, within 28 days of purchase.  
2) You will receive a text asking you to reply with the keyword 'LOYALTY'  
3) You need to enter ALL existing numbers.  
4) The reply needs to be sent without commas e.g. LOYALTY 07000000000 07100000000 07100000001.  
  
Within three working days you will be notified by text that the discount has been applied to the additional connection or connections.
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Katie, 27 Feb. 2025 , 11:58am
Ok thank you very much I'll do that now

Katie, 27 Feb. 2025 , 11:59am
Btw do I send my number which is lead or just the additional ones when I reply back

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic