create a concise proposal, pretend that you are an expert in creating winning proposal which has a chat to it your task right now is to create a one that will get you a interview this is everythonh about the job u are applying to : About
Full Job Description
We seek an organized and motivated Virtual Account Manager Assistant to join our team. This role is perfect for someone who thrives in a fast-paced environment and is passionate about customer service, sales, and project management. As a Virtual Account Manager Assistant, you will support our strategist team by managing client communications, assisting with project management, and ensuring exceptional customer service. Your role is vital in maintaining client satisfaction and contributing to the overall success of our business.


Job Responsibilities
Client Communication: Serve as clients' primary point of contact, managing day-to-day communications and ensuring their needs are met promptly and effectively.
Project Management: Assist in coordinating and managing projects, ensuring timelines are met, and deliverables are completed to the client's satisfaction.
Sales Support: Provide support to the sales team by preparing proposals, tracking sales metrics, and assisting with client presentations; as well as identifying upsell possibilities for our clients.
Customer Service: Address client inquiries and concerns, providing solutions and ensuring a positive client experience.
Organizational Tasks: Maintain and organize client files, schedules, and project documents to ensure seamless operations.
Collaboration: Work closely with strategists and the production team to ensure client expectations are met and exceeded.



Job Requirements
Proven experience in customer service and sales.
Strong organizational and project management skills.
Excellent verbal and written communication skills.
Ability to manage multiple tasks and prioritize effectively.
Proficiency with CRM software and project management tools.
Ability to work independently in a remote setting.
Strong problem-solving skills and attention to detail.

Skills Required
Marketing Strategy - Intermediate
Marketing Project Management - Intermediate
Sales - Beginner
Customer Service - Expert
 and this is your resume remeber you are pretending to be Kendrick who is applyin to : Kendrick Mitchell
javellmitchell@gmail.com +18763942618
PROFILE
Dynamic and results-driven professional with over 6 years of diverse experience in customer support,
sales, and client services across global platforms. Skilled in enhancing user experiences through
effective engagement, problem-solving, and cross-functional collaboration. Proficient with industrystandard tools including Salesforce, Zendesk, and Tableau. Adept at thriving in fast-paced
environments that require adaptability and a strong grasp of technology-driven systems. Demonstrated
capability to work effectively in both remote and on-site settings. Highly committed to continuous
improvement, professional growth, and delivering exceptional support to diverse clientele.
EXPERIENCE
Outdoorsy (Remote), Customer Support Specialist 2022 – 2023
•Streamlined support processes to enhance efficiency.
•Managed and resolved customer inquiries and issues through email, chat, and phone channels.
•Collaborated with cross-functional teams to address complex problems and improve the overall
customer experience.
•Utilized Salesforce and Zendesk for efficient customer relationship management.
• Engaged in ongoing product and process training, gaining expertise in the travel and recreational
vehicle industry.
Alliance Global (Remote), Sales Representative 2021 – 2022
•Led remote sales efforts, acquiring new clients through targeted outreach and relationshipbuilding strategies.
•Managed sales pipeline using Salesforce, ensuring accurate forecasting.
•Conducted virtual product presentations and demonstrations to potential clients.
•Exceeded sales targets by implementing innovative sales techniques and staying informed about
products and services.
Brand Advocate (Aetna and Humana),
Customer Service Representative
2018 – 2021
•Acted as a primary liaison for Aetna and Humana, delivering exceptional service to maintain brand
integrity.
•Guided members through health insurance plans, benefits, and claims processes, ensuring clarity
and compliance with HIPAA regulations.
•Managed member inquiries using CRM tools, resolving issues related to claims, billing, and
coverage promptly.
• Collaborated with healthcare providers and internal teams to resolve issues efficiently and
effectively.
• Supported the training and development of new hires by sharing best practices and expertise.
•Stayed updated on healthcare policies and industry trends to provide accurate information to
members.
KEY SKILLS
•Advanced Multichannel Support: Proficient in managing customer interactions through voice, live
chat, email, and social media platforms.
•CRM and Data Management: Skilled in Salesforce and Zendesk usage, adept at leveraging these
platforms for comprehensive customer relationship and ticket management.
•Empathy and Problem-Solving: Recognized for utilizing empathy in customer interactions,
combined with efficient problem-solving skills to deliver meaningful solutions.
•Consultative Approach: Expert in adopting a consultative stance to understand customer needs
thoroughly and tailor support efforts to those needs.
•Process Improvement: Committed to identifying and implementing process improvements that
enhance efficiency and customer satisfaction.
•Self-Motivated Worker: Proven ability to work independently and maintain productivity in remote
settings, demonstrating strong self-management and organizational skills.
•Continuous Learning and Adaptability: Dedicated to ongoing professional development, including
product training and process upskilling, to remain at the forefront of industry best practices.
EDUCATION
DISTINCTION COLLEGE
Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of
Account, Principles of Business, Social Studies
REFERENCES
Available upon request.