Update the bullet points below from the resume provided to include relvant job requirement showcase 'Professional (even dynamic) presence, presentation and public speaking skills' and 'Gravitas, able to speak eloquently in front of senior c-suites and/or larger groups to gain credibility'

Bullets: [
•	Managed the development of the global ‘Future of Trust’ initiative, empowering organizations to proactively tackle critical business issues
•	Created a research-driven tech platform to quantify Trust, elevating it to a strategic asset for organisations to gain a competitive advantage
•	Designed innovative strategies to establish Trust as a pivotal business factor, and elevated its importance across all C-suite functions
•	Led global cross-functional teams of experts across marketing, sales, internal communications, and research development to create a diverse and adaptable Trust framework
]


Resume: [
FIRSTNAME LASTNAME
Empowering Customer Success with Strategic Insights and Innovative Solutions


Contact information
abcdefg@gmail.com  
<PRESIDIO_ANONYMIZED_URL>
+1 (123) 456 7890

Experience
Manager, Strategic Initiatives
Deloitte Global
2021 - 2022
•	Managed the development of the global ‘Future of Trust’ initiative, empowering organizations to proactively tackle critical business issues
•	Created a research-driven tech platform to quantify Trust, elevating it to a strategic asset for organisations to gain a competitive advantage
•	Designed innovative strategies to establish Trust as a pivotal business factor, and elevated its importance across all C-suite functions
•	Led global cross-functional teams of experts across marketing, sales, internal communications, and research development to create a diverse and adaptable Trust framework


Manager, Financial Crimes
Deloitte Canada
2017 - 2021
• Spearheaded AML transformation projects with Canada's top banks to enhance compliance and bolster monitoring across all lines of defense.
• Initiated, planned, executed, controlled, and closed projects to ensure timely and budget-friendly delivery.
• Coordinated the creation of innovative FinTech solutions aimed at streamlining AML threat detection processes and boosting efficiencies.
• Managed high-performance teams, fostered strong working relationships with extended teams and stakeholders, and upheld project integrity through effective communication and meticulous documentation.

Sr. Customer Experience Consultant
Blueprint Software Systems
2014 - 2017
•	Accelerated complex IT projects and customer success through the delivery of business process improvement solutions and innovative technology solutions
•	Increased customer satisfaction ratings to >90% and reduced churn through effective onboarding, implementation, and product training
•	Supported clients’ internal change management strategy, proactively identified opportunities for new solutions, and managed a seamless customer journey to drive organic growth


Solutions Consultant, Customer Success - Financial Crimes
Detica (now SymphonyAI) NetReveal
2012 - 2014
•	Delivered social network analytics solutions to detect and predict potential fraud for a consortium of insurers representing ~70% of the Ontario market, that led to the creation of an official fraud-monitoring body
•	Led product demos, sales proposals and proof of concept executions, generating ~$2M in revenue through successful presentations, and key partnerships



Education
Computer Engineering
University of Toronto
2008

Emerging leaders (Certificate)
University of Toronto
2011

UI Design and Web development
Brainstation 
2012

Skills
Leadership
Customer Success
Business process development 
Program Management
Change management 
Data analysis
Client onboarding
Relationship management
Team management
Mentoring



Additional information
Publications
Overcoming new challenges in the battle for trust; Can you measure trust within your organization?

Mentorship
University of Toronto Engineering Alumni Mentorship Program; Deloitte career coach

Interests
Food-inspired traveler; pastry connoisseur & aspiring chocolatier; avid reader
]