Sara, 29 Dec. 2024 , 03:02pm
1 – Very dissatisfied

O2 Virtual Assistant, 29 Dec. 2024 , 03:02pm
Thanks for messaging with O2.
[Read]

O2 Virtual Assistant, 29 Dec. 2024 , 03:02pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
[Read]

Sara, 29 Dec. 2024 , 03:02pm
07711235844

O2 Virtual Assistant, 29 Dec. 2024 , 03:02pm
[Rich Content]
[Read]

Sara, 29 Dec. 2024 , 03:02pm
Something Else ❔

O2 Virtual Assistant, 29 Dec. 2024 , 03:02pm
[Rich Content]
[Read]

Sara, 29 Dec. 2024 , 03:02pm
Something Else ❔

O2 Virtual Assistant, 29 Dec. 2024 , 03:02pm
[Rich Content]
[Read]

Sara, 29 Dec. 2024 , 03:02pm
Pay Monthly

O2 Virtual Assistant, 29 Dec. 2024 , 03:02pm
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
[Read]

O2 Virtual Assistant, 29 Dec. 2024 , 03:03pm
Thanks 👍- give me a second whilst I check your details.
[Read]

O2 Virtual Assistant, 29 Dec. 2024 , 03:03pm
[Rich Content]
[Read]

Sara, 29 Dec. 2024 , 03:03pm
It’s about my Account

O2 Virtual Assistant, 29 Dec. 2024 , 03:03pm
Thanks! 🙏
[Read]

O2 Virtual Assistant, 29 Dec. 2024 , 03:03pm
Please can you confirm your full Name
[Read]

Sara, 29 Dec. 2024 , 03:03pm
Sara newman

O2 Virtual Assistant, 29 Dec. 2024 , 03:03pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
[Read]

Sara, 29 Dec. 2024 , 03:03pm
Yes

O2 Virtual Assistant, 29 Dec. 2024 , 03:03pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
[Read]

Info [Automated], 29 Dec. 2024 , 03:03pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Read]

Soaif Ali, 29 Dec. 2024 , 03:04pm
Hi Sara, and good afternoon! I appreciate you contacting O2. My apologies for the wait.  
  
I'm here to assist you with your O2 account. Please share your query in detail. If you have multiple questions, listing them all together would be very helpful.
[Read]

Sara, 29 Dec. 2024 , 03:07pm
I contacted you back in October trying to connect my Apple Watch to the data package I already have, but no one could sort it-I was told they would do whatever was needed your end and someone would contact me further. I never heard anything from o2, when trying to connect my watch on the app I am now being told my o2 account isn’t eligible to enable mobile services on my Apple Watch…so please could you tell me what I am paying for and how I go about getting back all the money I’ve spent when appt my account isn’t even eligible now

Sara, 29 Dec. 2024 , 03:09pm
I get the code 202 come up if that helps at all.

Sara, 29 Dec. 2024 , 03:10pm
Sorry, code 26, 202 was the number to call lol

Summarize the query