analyze this cv , job description and my notes and answer the questions, put a positive feedback about his exprience in both customer service and SAP for order processing, 

CV

Email:
<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Address:
Avenida Pau Casals 13 Primera
08393 Caldes D’Estrac
Barcelona
Mobile:
699888169
Day of birth:
14 August 1975
Nationality:
The Netherlands
Skills:
Customer Support 
Positive 
Leader 
Creative
Languages:
Native Dutch 
German Advanced level 
English Advanced level 
Spanish Intermediate level
Worked with:
SAP (3y experience) 
SALESFORCE
Microsoft Office
Microsoft SharePoint
Dynamics
Genesis Cloud
Hans Haverkate
Customer Service Sales Advisor
I am a dedicated Customer Service Sales Advisor with 3 years of 
experience in customer service, proficient in Dynamics and 
Salesforce. I am excited about new job opportunities that will 
allow me to further utilize my skills and expertise in providing 
exceptional customer service
Experience:
Dutch customer service sales advisor
Disneyland Paris, Barcelona, Spain
November 2024 – today
As a Customer Service Representative at Disneyland Paris, I play a 
key role in delivering exceptional service to our guests, whether in 
relation to park sales, hotel accommodations, or entrance tickets. 
My primary responsibility is to assist guests with information, 
reservations, and transactions to ensure their visit is seamless, 
memorable, and magical.
Key Responsibilities:
• Sales and Ticketing Support:
Assist guests in purchasing park tickets, annual passes, 
and special event tickets, both in-person and over the 
phone.
Provide detailed information about park hours, 
attractions, and special events to ensure guests can make 
informed decisions about their visit.
• Process sales transactions accurately and efficiently, 
handling cash, credit cards, and other payment methods.
Hotel Reservations and Accommodations:
• Provide information on Disneyland Resort hotels, 
including room types, rates, and availability.
• Assist guests with making hotel reservations and 
modifications, including special requests and packages.
• Offer guidance on hotel amenities, dining options, and 
exclusive resort perks to enhance guest stays.
Guest Services and Inquiries:
• Address general guest inquiries in a friendly, professional, 
and efficient manner, both in-person and over the phone.
• Resolve guest issues and concerns with empathy, 
ensuring a positive outcome whenever possible.
• Provide accurate information about park policies, 
procedures, and events.
Problem Resolution and Support:
• Handle complaints or difficult situations with patience 
and a solutions-oriented mindset.
Escalate issues to the appropriate management team 
when necessary while maintaining guest satisfaction.
Customer service Sales advisor
Lynk & Co, Barcelona, Spain
May 2022 – October 2024
Offering extremely good customer service via different 
communication channels. Handling all incoming customer queries 
around our mobility concept, products, offers, etc.
• Selling our damn good car and cool gear.
• Engaging with customers on various social media 
platforms.
• Support in the event registration for our Clubs.
• Offering basic technical customer support
• Using SAP for billing and ordering parts 
Costumer Support Representative
Webhelp, Barcelona, Spain
January. 2022 – May 2022
• Provide with accurate information to our customer.
• Logging and follow up of requests or incidences.
• Ensuring the highest level of Customer Satisfaction 
Surveys Scores
• Delivery of high caliber Customer Service on Post-Sales 
requisitions (Logistics, warranties, refunds...)
• Capturing of all required data elements in CRM as 
required by client's training, policies and procedures.
Cocinero/ Chef
Bahama brisa, Malgrat de Mar, Spain.
(2018-2021)
For personal reasons, I decided to make a change and move to 
Spain. I work with a discontinuous fixed contract, and I perform 
the tasks of: 
• To create menus. 
• The creation of offers. 
• The creation of budgets. 
• The hiring of personnel. 
• Manage PR with clients.
Chef Self-employed, Harderwijk, The Netherlands.
(2014-2018)
As a freelancer, I work for a portfolio of Restaurants in the 
Netherlands that need to perform the tasks of: 
• Manage the team and the distribution of tasks.
• Manage cooking time and food preparation. 
• Perform administrative tasks. 
• Update menus and stay current on culinary trends 
techniques. 
• Menu planning and preparation of dishes.
Chef
RAI, Amsterdam, The Netherlands
(2012-2014)
This company manages the Fairs of the capital, with a team of 
chefs who supervise the different tasks carried out. 
• Responsible for the team of cooks.
• Creation of the menus of the client that hires each fair. 
• Control of the correct elaboration and cooking of the 
services. 
• Service time control. 
• Supervision of service personnel, with tasks such as buffet 
construction, keeping the dishes warm. 
• Supervision of cleaning and collection of each end of 
service.
Chef
Catering van Elten, Harderwijk, The Netherlands
(2011-2012)
My task here was to help the company from the beginning with: 
• The creation of menus. 
• The creation of offers. 
• The creation of budgets 
• The hiring of personnel. 
• Manage PR with clients. 
Chef 
Herberg In de Rimboe, Ermelo, The Netherlands
(2002-2011) 
I start my career as a chef. Responsible for the entire cooking 
process. 
• Creation of new menus. 
• Hire new staff. 
• Budget control 
• Control of Health and Hygiene Regulations. 
Microsoft certified system engineer 
De Ewycksgroep, Soestdijk, The Netherlands
(2000-2002)
After finishing the bootcamp as a system engineer. 
• Certified by Microsoft, I am responsible for all ICT Systems 
within the company. 
• Responsible for the server and server mails
Bar Keeper and PR
Bar International Heat, Malgrat de Mar, Spain
(1996-2000)
• Prepare drinks, entertain tourists to have a good time at 
the bar. 
• Responsible for public relations of the bar. 
Cook apprentice, chef in the kitchen, co-owner
Rosmarijn Restaurant, Amsterdam, The Netherlands
(1990-1996)
I started as an apprentice during an internship with my father and 
his partner. Growing up as a chef, I was responsible for the 
kitchen.
Education 
SAP ERP Fundamentals, Barcelona, Spain
(Feb 2022- May 2021)
Online course, for SAP Fundamentals 
SVH Social Hygiene Course, Utrecht, The Netherlands
(Sep 2003-Sep 2003)
Day course, to achieve Social Hygiene. You need this certificate in 
the Netherlands if you are the final responsible. 
Microsoft certified system engineer 
MCSE Bootcamp, Utrecht, The Netherlands 
(Oct 2000-Nov 2000)
Boot camp Microsoft Certified System Engineer
HBO Chef de Kogge University (HBO), Amsterdam, The Netherlands
(Sep 1990-May 1994)
Bachelor’s degree in Restaurant management
• Hiring and training new staff
• Managing and motivating all different department
• Solving any problems any complaints handling quality 
control of, hygiene, food and drinks
• Administrative task such as personnel administration, 
work schedules and annual planning.
• Inspecting stocks, ordering products
• How to reach turnover targets
Bachelor’s degree in kitchen management. 
• Hiring and managing kitchen staff
• Maintaining stocks and ordering necessary ingredients
• Drawing up work schedules
• Monitoring quality standards of ready meals
• Drawing up new menus, possibly in consultation with a 
restaurant manager
• Keeping track of administrative tasks, such as personnel 
administration, HCCP
• Resolving any conflicts between kitchen staff
Cooker, De Koppel, Amersfoort, The Netherlands 
(Sep 1989-Apr 1990)
Cooking education, this was necessary to go to hotel school. 
Electrician Don Bosco, Amersfoort, the Netherlands
(Sep 1986-May 1989)
I always knew I wanted to be a cook. But my dad says you need a 
backup plan first.
Worked with:
• SAP (3 years experience)
• SALESFORCE
• Microsoft Office
• Microsoft Sharepoint
• Dynamics
• Genesis Cloud
• Zendesk
• SBC Booking
• Avaya
• E-conf
• Confluence

Job description 
Customer Service Representative Dutch Speaking
Barcelona — SPAIN
HomeJoin our teamExplore opportunitiesCustomer Service Representative Dutch Speaking
Req ID

94513

Posted

Feb 14, 2025

Function

Customer Service

Location

Barcelona, B, ES, 08000

CUSTOMER SERVICES REPRESENTATIVE DUTCH SPEAKING
Location: Barcelona, Spain

 

The Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while ensuring clear and effective communication. Working closely with cross-functional teams, you’ll play a vital role in fostering customer satisfaction and loyalty by upholding service level agreements and company guidelines.

 

Your main focus:

 

Customer Interaction and Resolution: Act as the first point of contact for customer and commercial care, providing prompt and professional support across multiple communication channels (phone, email, chat, etc.).
Order Management: Handle all types of customer orders from placement to invoicing, ensuring accuracy and efficiency. Manage order rescheduling, back-order management, and invoicing (EDI, PDF, or mail).
Collaboration with Internal Teams: Work closely with Shared Service Center (SSC) Credit Management to address blocked orders, Planning and Logistics to meet requested delivery dates, and Transportation teams to track deliveries. Provide valuable order and volume insights to these departments.
Customer Communication: Deliver clear and accurate information to customers regarding orders, delivery statuses, invoices, product availability, pricing discrepancies, and claims. Maintain the company’s tone and customer experience standards while adapting to customer-specific needs.
Returns and Refusals: Manage returns and refusals, including analysis, approval coordination, and processing with the SSC.
Issue Resolution and Escalation: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the CS Operations Manager when required.
Audit Support and Compliance: Provide support for daily, monthly, and yearly audit checks (e.g., OTC22, OTC50), ensuring compliance with company policies and standards.
 

Working for Coty means constant opportunities and change. You will be managing a lot of things at the same time, but this is also what makes it exciting!

 

Key success measures for the Customer Services Representative include the following:

 

Operational Efficiency: Achieve high Fill Rate On Time (FROT) and Order Accuracy rates while ensuring timely delivery cycles and error-free order processing. Support revenue recognition reconciliations and provide accurate data in daily operational updates (DDS).
Customer Satisfaction: Maintain excellent Customer Satisfaction Scores (CSAT) through efficient, accurate, and professional customer service interactions.
Training and Development: Complete all required training programs and demonstrate ongoing professional growth and skill enhancement.
Process Adherence and Improvement: Strictly follow standard operating procedures (SOPs) and work instructions while contributing to continuous process improvements.
 

The Customer Services Representative will liaise with various stakeholders, such as:

BU CS Operations Manager
BU Sales representatives
BU Supply planning
Logistics & transportation
Customers
Master data analysts
SSC
 

YOU ARE A COTY FIT

 

You have strong problem solving skills and have the ability to think quickly & resolve issues effectively. As a Customer Services Representative, you get energy from working in a fast-paced, diverse, and challenging environment.

 

Other than that, we are looking for candidates who:

 

Have a high school diploma or equivalent (required)
Bachelors degree in a relevant field (preferred)
1-3 years experience in a customer service, support or call center role
Knowledge & technical understanding of SAP for Order Processing
Experience with CRM tools (e.g., Salesforce, Zendesk) will be a plus
Basic fluency/proficiency in English and proficient or native in Dutch
Good communication & interpersonal skills
Strong MS office skills, especially MS Excel
Multitasking ability, with excellent time management and organizational skills
 

OUR BENEFITS

As our Customer Services Representative, some of the benefits you will receive are:

Competitive remuneration and perks will be matched with your experience and knowledge.
Ticket restaurant (daily diet for meals)
Company products / Access to the company shop
Life and accident insurance
 

 

RECRUITMENT PROCESS  

A screening call with the recruiters
A first online/in-person interview with hiring managers
A second interview (optionally)
Feedback, verbal offer
Hiring
 

ABOUT COTY

 

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career.

My notes
Hans Haverkate
6 years in spain 
Children divorced, re married  
Webhelp leave the place because of the low patch environment 4 calls a day 
Transperfect – transcriber been headhunt by 
Lynk and Co // SAP for the part of facturation and Billing part very good for the opportunity at COTY.
Currently customer service and upselling at Disneyland p[aris // not too much activity, he started to be bored. He wants a lot of work he likes that being busy 
SAP,  CBC booking  
NP = 2 weeks notice 
Saalry – current 26500 bonus included, at least the same or more. 


Questions

Candidate Name:  	
How did the candidate hear about the opportunity:
	LinkedIn headhunt

What is your motivation for looking for a 
new opportunity/ applying to Coty?	 
 
 
Education:
	






Previous/Current Company & Position & reason for leaving?
	



Overview of Candidates relevant experience to date:
	

Technical Skills:




	
Additional Screening Comments - relevance of Experience, Communication & Soft skills