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job description:
Implementation and Training Manager
Datamaran
46002 Valencia, Valencia provincia
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Ubicación
46002 Valencia, Valencia provincia
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Descripción completa del empleo
Implementation and Training Manager

Reporting to: VP of Client Success and Partnerships

Location: Valencia, Spain (hybrid). There is the option to be located at one of our other 2 European hubs, in either Leeuwarden, Netherlands or London, UK. Per all of our job postings, employment is on a hybrid basis from any of these 3 locations


Job Overview:

As an Implementation and Training Manager at Datamaran, you will play a pivotal role in ensuring new customers are onboarded to our platform efficiently and effectively. You will support their ongoing needs by providing comprehensive training and guidance, empowering them to leverage our platform to meet their ESG governance and materiality requirements. Your role will involve close collaboration with Sales, Client Success, and Product teams to deliver exceptional customer experiences.

Key Responsibilities:

Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and timely adoption of the Datamaran platform, focusing on customer delight
Training: Develop and deliver tailored training programs to up-skill customers on how to effectively use the platform for their ESG governance and materiality requirements
Project Management: Manage multiple implementation projects simultaneously, ensuring they are completed on time, within scope, and meet quality standards
Customer Support: Provide ongoing support to customers, addressing their queries and helping them maximize the value of the Datamaran platform
Collaboration: Work closely with Sales, Client Success, and Product teams to align customer needs with platform capabilities and to continuously improve our onboarding and training processes
Feedback: Gather and analyze customer feedback to inform product development and enhance the overall customer experience
Documentation: Create and maintain comprehensive documentation, including training materials, user guides, and FAQs
Why Join Us:

Be part of a mission-driven company making a positive impact on the environment and society
Work with a passionate and innovative team dedicated to sustainability and technological advancement
Competitive salary and benefits package
Opportunities for professional growth and development
How to Apply:

If you are passionate about sustainability and have the skills and experience required for this role, we would love to hear from you. Please submit your resume and a cover letter explaining why you are the ideal candidate for the Implementation and Training Manager position at Datamaran.

Note to recruiters:
Thank you for your ongoing interest in Datamaran but there is no need reach out to the Hiring Team, HR, Recruiting.... We receive hundreds of approaches from recruiters but would confirm here that we are all set. We will continue to scale Datamaran successfully through our internal recruiting team and team initiatives. We appreciate your cooperation!

Requirements

Bachelor's degree in Business, Sustainability, Environmental Science, or a related field
Proven experience in project management, particularly in onboarding and training customers
Strong understanding of ESG governance and materiality requirements
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
Ability to deliver engaging and effective training sessions, both in-person and virtually
Highly organised with strong attention to detail and the ability to manage multiple priorities
Proficiency with technology platforms and a quick learner of new tools
Experience working in a SaaS or technology-driven environment is a plus
Benefits

Some of Datamaran's Benefits available to our UK Datamaraneers. Please note the Benefits offered will vary within the alternate Hub locations (Leeuwarden and Valencia):

A dynamic and international work environment
Hybrid working with flexible working hours
Employee centric office in centre London
Learning and Development path
Competitive compensation based on experience
25 days of annual leave + Bank Holidays
Private Health Insurance programme
Pension scheme
Gym allowance
Subsidised lunch + Free snacks in the office, with CSO (Chief Snack Officer!)
Datamaran is an Equal opportunity employer
In this role, not only will you help to grow our business but also grow yourself. At Datamaran we believe in personal development. We will have a learning path ready for that is built around three pillars: sales, communication & sustainability knowledge. Once with us we provide you with multiple options to grow internally. This is your path to success.

CV
Cristina Lillo Escudero
Account Manager / Digital Marketing Specialist
LilloEscudero@gmail.com Ciutat Vella, Valencia
26th February 1991 Spanish
https://www.linkedin.com/in/cristina-lillo-escudero-/ +34 609 669 839
Data-Driven Digital Marketing Professional with 4+ years of experience exceeding client goals in account
management, campaign optimization, and lead generation. Proven ability to design, execute, and analyze highperforming Display & Dynamic ad campaigns using the Google Marketing Platform (Campaign Manager 360,
DV360, Google Studio, and Google Ads). Skilled at crafting engaging HTML ads with Google Web Designer.
Professional Experience
Sales Development Representative
VIDEXT
April 2024 – June 2024 | Valencia, ES
Joined the innovative startup Vidext (Saas model), spearheading the artificial intelligence revolution in
professional video generation, transforming corporate communication in over 40 languages.
•Executing cold-calling campaigns targeting multinationals, establishing foundational contacts that evolved
into significant, long-lasting partnerships.
•Achieved sales development missions by discovering and connecting with new clients through networking,
emails, phone calls, and other communication means.
•Identified prospective clients’ needs and proposed effective AI video solutions meeting corporate
communication challenges.
•Close collaboration with marketing and sales teams to exceed sales development goals.
•I've demonstrated exceptional communication skills, being proactive, enthusiastic, organized, and goaloriented.
•I applied sales techniques and worked towards achieving set objectives, with hands-on experience in CRM
tools such as Hubspot and LinkedIn.
•Leveraged excellent communication and negotiation skills to conduct compelling presentations, with a strong
understanding of sales performance metrics.
Account Manager EMEA
Google DV360 via Vendor
March 2023 – March 2024 | Lisbon, PT
Operated as the principal Account Manager, offering vital strategic support to high-value agencies and
advertisers.
•Excelled in achieving sales goals while providing an unparalleled customer sales experience.
•Led technical issue resolution, ensuring maximal customer satisfaction.
•Analyzed campaign metrics for performance enhancements and optimized client advertising efforts.
Additional tools for campaign troubleshooting:
Google Ads, Campaign Manager 360 & YouTube.
Programming languages:
•HTML, CSS, JavaScript
Cristina Lillo Escudero LilloEscudero@gmail.com 1 / 3
Account Manager EMEA / Senior Expert
Google Studio via Vendor
March 2020 – March 2023 | Lisbon PT
Promoted to the position of Subject Matter Expert (SME) in March 2022 for Google Studio, driving operational
excellence in creative campaign management.
Product and Technical Expertise:
•Elevated to Google Studio SME, mastering Campaign technical issues, Google Web Designer tool and, Html,
Css, and JavaScript to craft high-impact ads.
•Designed advanced technical support systems to optimize the Google Studio experience for non-technical
peers.
Sales and Customer Relations:
•Championed customer experience, driving sales targets while serving as primary technical liaison.
•Rapidly resolved complex technical issues, sustaining seamless Google Studio operations and client trust.
Training and Development:
•Developed and delivered target-specific training enhancing team proficiency in Google products.
•Created pivotal training content, bridging knowledge gaps in Google complexities.
Content and Optimization:
•Renovate Help Center articles, directly boosting user understanding and satisfaction rates.
•Streamlined Google Studio documentation, raising team effectiveness in ad campaign execution.
Collaboration:
•Partnered closely with creative teams, delivering essential technical insights for premium ad creation.
•Leveraged Google Studio expertise to facilitate innovative campaign management and asset efficiency.
Customer Support Specialist
Zalando via Vendor
September 2019 – March 2020
Lisbon, PT
Resolved customer issues, and liaised with courier services to enhance customer satisfaction
Digital Community Manager
ICON hotel
October 2018 – September 2019
Prague, CZ
Developed and executed the hotel’s social media strategy, increasing brand awareness and online engagement.
Campaign Management & Analytics
•Led social media campaigns that boosted direct bookings and effectively showcased the hotel’s unique
amenities.
•Utilized analytics tools to evaluate campaign success and inform future marketing strategies.
Event Coordination & B2B Relations
•Managed B2B event marketing efforts, creatively promoting the hotel as an ideal choice for professional
gatherings.
•Built strategic partnerships to facilitate content collaboration, broadening the hotel’s business network.
Competitive Analysis & Market Trends
•Conducted competitor analysis, staying ahead of market trends to maintain the hotel’s edge as a trendsetter.
•Adapted strategies based on industry insights, cementing the ICON hotel as a leader in digital innovation.
Cristina Lillo Escudero LilloEscudero@gmail.com 2 / 3
Education
Aula CM
Escuela de Comunicación y Marketing
2018 | Madrid, Spain
Community Manager, Marketing, Diseño de paginas web con WordPress
UNED Universidad
História y Geografia
2012 – 2015 | Madrid, Spain
Instituto Bellaguarda
Bachillerato científico
2012 | Altea, España
Matemáticas, Biología, Geología, Ciencias Ambientales, Psicología, Física, Química.
Languages
Spanish (Native) English (Fluent) Catalan (Básico)
Digital Marketing Certifications
•Google Creative Certification Exam
•Display & Video 360
•Google Ads Search Certification
•TikTok for Business
•Google Studio basics Build Web Pages With HTML and CSS
References
Upon request
Cristina Lillo Escudero LilloEscudero@gmail.com 3 / 3

Question to answer: 

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