which of these 7 courses is most relevant to customer experience management

Foundations of User Experience (UX) Design
Course 1
•
19 hours
•
4.8(67,364 ratings)
What you'll learn
Identify common job responsibilities of entry-level UX designers and other teams you might work with. 


Understand foundational concepts in UX design, such as user-centered design, the design process, accessibility, and equity-focused design. 


Explain why design sprints are an important and useful part of a UX designer’s work.


Skills you'll gain
Category: Usability Testing
Usability Testing
Category: User Experience (UX)
User Experience (UX)
Category: Prototype
Prototype
Category: User Experience Design (UXD)
User Experience Design (UXD)
Category: UX Research
UX Research
Start the UX Design Process: Empathize, Define, and Ideate
Course 2
•
21 hours
•
4.8(15,229 ratings)
What you'll learn
Empathize with users to understand their needs and pain points.

Develop problem statements to define user needs. 

Generate ideas for possible solutions to user problems.

Skills you'll gain
Category: Usability Testing
Usability Testing
Category: User Experience (UX)
User Experience (UX)
Category: UX design jobs
UX design jobs
Category: Prototype
Prototype
Category: User Experience Design (UXD)
User Experience Design (UXD)
Build Wireframes and Low-Fidelity Prototypes
Course 3
•
17 hours
•
4.9(8,702 ratings)
What you'll learn
Create storyboards to come up with ideas about solutions to user needs.

Create wireframes on paper and digitally in the design tool Figma.

Build paper prototypes to create interactive designs.

Design low-fidelity prototypes in Figma. 

Skills you'll gain
Category: User Experience (UX)
User Experience (UX)
Category: Prototype
Prototype
Category: Wireframe
Wireframe
Category: User Experience Design (UXD)
User Experience Design (UXD)
Category: UX Research
UX Research
Conduct UX Research and Test Early Concepts
Course 4
•
20 hours
•
4.8(5,319 ratings)
What you'll learn
Plan and conduct moderated and unmoderated usability studies. 

Synthesize observations from usability studies and come up with insights.

Share research methodology and insights using persuasive presentation skills.

Modify low-fidelity designs based on research insights.

Skills you'll gain
Category: Usability Testing
Usability Testing
Category: User Experience (UX)
User Experience (UX)
Category: Prototype
Prototype
Category: User Experience Design (UXD)
User Experience Design (UXD)
Create High-Fidelity Designs and Prototypes in Figma
Course 5
•
29 hours
•
4.8(4,159 ratings)
What you'll learn
Build mockups and high-fidelity prototypes in the design tool Figma.

Define and apply common visual design elements and principles.

Demonstrate how design systems can be used to organize, standardize, and enhance designs.

Understand the role of design critique sessions and feedback while iterating on designs. 

Skills you'll gain
Category: User Experience (UX)
User Experience (UX)
Category: Prototype
Prototype
Category: Wireframe
Wireframe
Category: User Experience Design (UXD)
User Experience Design (UXD)
Category: UX Research
UX Research
Build Dynamic User Interfaces (UI) for Websites
Course 6
•
22 hours
•
4.8(3,347 ratings)
What you'll learn
Apply each step of the UX design thinking framework (empathize, define, ideate, prototype, test) to create a dynamic website.

Plan information architecture and sitemaps for website designs. 

Apply common layouts for web pages. 

Complete a design project and include it in your professional UX portfolio. 

Skills you'll gain
Category: User Experience (UX)
User Experience (UX)
Category: Prototype
Prototype
Category: mockup
mockup
Category: User Experience Design (UXD)
User Experience Design (UXD)
Category: Figma
Figma
Design a User Experience for Social Good & Prepare for Jobs
Course 7
•
26 hours
•
4.8(3,722 ratings)
What you'll learn
Apply each step of the UX design thinking framework (empathize, define, ideate, prototype, test) to create a  project focused on social good.

Build wireframes, mockups, and low-fidelity and high-fidelity prototypes for a dedicated mobile app and a responsive website. 

Prepare to successfully interview for an entry-level UX design job.

Gain a competitive edge by learning AI skills from Google experts

Skills you'll gain
Category: User Experience (UX)
User Experience (UX)
Category: Prototype
Prototype
Category: Wireframe
Wireframe
Category: User Experience Design (UXD)
User Experience Design (UXD)
Category: UX Research
UX Research