Read my Resume well:"ENAS ABDELATIF
Address | (+20)128-561-5706 | <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> | 
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CUSTOMER SERVICE REPRESENTATIVE

PROFESSIONAL SUMMARY

Resourceful and analytical professional with broad-based background and skills in providing and delivering exceptional customer service with a proven track record of exceeding customers’ expectations. Displays an outstanding ability to quickly assimilate information, employ common sense and come up with answers to questions promptly. Possess excellent proficiency in the English language as well as adept at handling and providing solutions to problems within a short period. Possess excellent communication skills and the ability to work independently, prioritize, multi-task, and excel in a dynamic and fast-paced environment.

		CAREER HIGHLIGHTS	
•	Communicated with customers through various channels in a high-volume call center environment for 3+ years.
•	Recognized as a top call center agent with 90% average satisfaction rates on monthly customer service surveys.
•	Resolved over 50+ customer complaints per week.
•	Strived for quick complaint resolutions and commended for the ability to resolve problems on the first call and avoid escalation of issues.
                                                                                KEY SKILLS

	Analytical and problem-solving skills
	Decision making 
	Patience and Empathy
	Computer and literacy skills		Excellent communication skills 
	Exceptional telephone etiquette
	Great Teamwork
	Phone and chat skills 


PROFESSIONAL EXPERIENCE		Time management   
	Active listening
	Data entry
	Multi-tasking

CUSTOMER SERVICE REPRESENTATIVE 
Vodafone UK Project, RAYA Contact Center | May 2017 – November 2020	
•	Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently as well as followed up to ensure resolution.
•	Answered daily calls from customers in a high-volume call center regarding service problems, and other concerns.
•	Documented all customer's inquiries, requests, resolutions, and follow-up tasks in the database.
•	Attracted potential customers by answering product and service questions and provided advice on purchasing products or services tailored to their needs.
•	Maintained up-to-date customer records at all times by updating account information to meet compliance.


LEAD AND CUSTOMER RELATIONS MANAGER
Home Cash Solutions Real Estate |February 2021 – July 2022
•	Communicated with customers using phone calls, SMS, and emails, as well as provided follow-up calls, post-appointment survey calls, and prospecting (cold calling/texting) for new leads.
•	Managed customer requirements to better understand and evaluate their needs resulting in renewed and expanded customer contracts.
•	Scheduled showings and initiated necessary follow-up on feedback, managed systems and databases for customers, and provided solutions to customers’ complaints in a timely and effective manner.
•	Maintained the proper documentation, escalation, tracking, and follow-up on all incidents and ensured compliance with company procedures.
•	Established and implemented a follow-up system for all incoming leads and was also responsible for the overall management of the sales pipeline."