Masood, 13 Feb. 2025 , 03:51pm
Hello

O2 Virtual Assistant, 13 Feb. 2025 , 03:51pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 13 Feb. 2025 , 03:51pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Masood, 13 Feb. 2025 , 03:51pm
07721743880

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:52pm
Data & Usage 📈

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:52pm
When will my data be added?

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
Your data allowance will be updated the day before your next bill.  
If you purchased a Bolt On, it will be applied to your account instantly.  
You can track your data and check your remaining allowance in My O2. You can also buy a Bolt On or change your tariff to get a bigger data allowance in My O2.  
Buy a Bolt On in My O2 by heading to the 'Account' tab and scrolling down to 'View your Bolt Ons'. Change your tariff by clicking 'View or change your tariff'.
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O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:52pm
👎 No

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:52pm
Speak to an Expert

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:53pm
It’s about my Account

O2 Virtual Assistant, 13 Feb. 2025 , 03:53pm
Thanks! 🙏
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O2 Virtual Assistant, 13 Feb. 2025 , 03:53pm
Please can you confirm your full Name
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Masood, 13 Feb. 2025 , 03:53pm
Masood Ur Rehman

O2 Virtual Assistant, 13 Feb. 2025 , 03:53pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Masood, 13 Feb. 2025 , 03:53pm
Yes

O2 Virtual Assistant, 13 Feb. 2025 , 03:53pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 13 Feb. 2025 , 03:53pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 13 Feb. 2025 , 03:53pm
Good afternoon, Masood! Thank you for getting in touch with O2. I’m sorry for the wait time.  
  
I see that you're looking for support with your O2 data. Could you please elaborate on your query? If you have several concerns, you can send them all at once.
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Masood, 13 Feb. 2025 , 03:54pm
I was wondering how my data was exhausted to fast

Masood, 13 Feb. 2025 , 03:54pm
Also, I’m stuck with this incredibly expensive package because of my device contract

Masood, 13 Feb. 2025 , 03:54pm
Around 35 quids for just 30 gigs

Masood, 13 Feb. 2025 , 03:55pm
I can’t wait till my next bill for my data, it’s already been almost a week without data and it’s annoying

Masood, 13 Feb. 2025 , 03:55pm
Also, sorry for my tone, I’m a bad texter.

Masood, 13 Feb. 2025 , 03:55pm
Not mad at you or anything

Soaif Ali, 13 Feb. 2025 , 04:01pm
Masood, I completely understand your frustration with running out of data so quickly and feeling stuck with an expensive package. It can be really inconvenient, especially when you're unable to use your service as needed.  
  
If you’d like, we can explore options to either change your tariff to a higher data plan that better suits your usage, or even find a lower-cost alternative that might help ease your monthly expenses.  
  
By changing the tariff, you are agreeing to the tariff terms and conditions.  
  
• Your next bill will be on a pro-rata basis. You will receive a credit for the number of days the old tariff was not applied to your account and you will be charged basis the new tariff from the day it is applied to your account. The next month’s bill will have an advance line rental and would reflect the new tariff. Pro-rata billing only affects the Airtime bill and will not affect the Device Plan.  
  
• You can use the MyO2 app or text ‘21202’ to monitor your allowances.  
•In future, you can also make changes to their tariff or bolt-on using the My O2 app, or My O2 online.  
•You'll receive email and text notification after the tariff change is completed.  
• You can also refer to this link for more information about Terms and Conditions for Tariff changes:- [https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms](https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms)  
  
The tariff available on your account are as below:  
Unlimited Data, Unlimited UK Minutes, Unlimited UK Texts, 25GB RLAH Data  
£40.83  
50GB, Unlimited UK Minutes, Unlimited UK Texts  
£33.17  
Unlimited Plus Data, Unlimited UK Minutes, Unlimited UK Texts, 25GB RLAH Data  
£44.65  
250GB, Unlimited UK Minutes, Unlimited UK Texts  
£35.72  
75GB Plus, Unlimited UK Minutes, Unlimited UK Texts  
£36.99  
  
Some cheaper ones are, 5GB, Unlimited UK Minutes, Unlimited UK Texts  
£26.79  
1GB, Unlimited UK Minutes, Unlimited UK Texts  
£22.95  
  
Do let me know your choice.
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Masood, 13 Feb. 2025 , 04:05pm
What’s RLAH?

Masood, 13 Feb. 2025 , 04:06pm
So if I choose the 250 Gb one now, will I be paying for the new one or the old one as well?

Act as Soaif Ali and suggest the next best response saying, no the charges will be calculated on pro rata basis (add an example), also for RLAH, use it is Roam like at home and use the following info to describe more (EU roaming up to 25GB, at no extra cost
Your data (subject to roaming limit), minutes and text allowances will work in our Europe
Zone just like they do at home. That’s because we’re the only major network to include roaming in
our Europe Zone as part of our tariffs (up to 25GB).

If your UK monthly data allowance is over 25GB, you'll have a roaming limit of 25GB when
roaming in our Europe Zone. This means you can use up to 25GB of your allowance at no extra cost – we'll text you if you're getting close to the limit, and again if you reach it. You
can still use data if you reach the roaming limit, but you'll be charged at £3.50 per GB. If
your UK data allowance is less than 25GB this amount will apply in the EU too.) . Response should be acknowledging and empathetic