Creating the Perfect Resume for ATS Compatibility and Position Advancement My first request is “I need help creating a resume that is ATS-friendly and can be used for job interviews and career advancement.” I want you to come up with a list of key elements that will ensure that your resume will be able to pass through ATS filters and catch the attention of hiring managers. Here’s how to create that resume: You will need to follow these guidelines in order to ensure that the content of your resume is relevant to the job description, company culture, and industry trends related to the position you’re applying for. This involves understanding key skills relevant to your desired position, incorporating ATS -friendly formatting, this is the resume : Kendrick Mitchell
	  javellmitchell@gmail.com	  +18763942618
EDUCATION
 
DISTINCTION COLLEGE	Sep 2019 – Jun 2020
Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of Account, Principles of Business, Social Studies
H.E.A.R.T TRUST	Sep 2018 – Jun 2019
CSEC
  Human and Social Biology•
PROFESSIONAL EXPERIENCE
 
Outdoorsy, Customer Supports specialist  (Remote)	2022 – 2023
•	Streamlined support processes and ensure smooth customer experiences in the travel and recreational vehicle industry.
•	Managed and resolved customer inquiries and issues through various channels, such as email, chat, and phone.
•	Collaborated with cross-functional teams to tackle complex problems and enhance the overall customer experience.
•	Utilized Salesforce and Zendesk for efficient customer relationship management and issue resolution.
•	Participated in regular training sessions to maintain up-to-date product knowledge and familiarity with industry developments.

Alliance Global, Sales Representative (Remote)	2021 – 2022  

•	Spearheaded remote customer support initiatives for Outdoorsy, a leading travel and recreational vehicle industry platform.
•	Led remote sales efforts for Alliance Global, concentrating on business-to-business (B2B) transactions.
•	Acquired new clients through targeted outreach and relationship-building strategies.
•	Employed Salesforce to monitor and manage the sales pipeline, guaranteeing precise forecasting.
•	Delivered virtual product presentations and demonstrations to prospective clients, highlighting the value proposition.
•	Collaborated with marketing teams to coordinate sales strategies with current market requirements.

Hinduja Global Solutions\ SAGILITY, 	2018 – 2021
Customer Service rep (Hybrid)

•	Adhered to company policies and procedures while handling customer service duties.
•	Gained foundational comprehension of the healthcare sector, health insurance varieties, and Aetna’s healthcare programs to aid customers with inquiries.
•	Demonstrated proficiency in conflict resolution, displaying patience, active listening, and diplomacy when dealing with dissatisfied customers.
•	Showcased aptitude for paying close attention to detail and accurately recording all necessary data during customer interactions.

SKILLS
 
Client Relationship Management (Boosted customer satisfaction from 45% to 80%, surpassing quarterly objectives.), 
Problem Solving & Conflict Resolution, 
Salesforce Management (Implemented optimal practices and tactics to elevate sales performance and consistently hit sales targets.), 
Time Management & Organization (Capacity to strategically allocate time, resources, and energy to accomplish goals and meet deadlines.), 
Tableau & Data Visualization Tools, 
Excellent Verbal and Written Communication (Mastered crafting clear, concise, and persuasive correspondence in English—emails, memos, reports, etc.), 
Cross-Functional Teamwork & Collaboration, Email & Inbound/Outbound Call Handling, 
COMPUTER SKILLS (Tableau, Salesforce, Zendesk, Microsoft Office, Google Suite, Hubspot, Email, Slack,
Inbound and Outbound Calls)
PROFILE
 
Accomplished professional with over 5 years of experience in customer service, sales, and process improvement. Demonstrating a proven track record in driving exceptional client experiences, managing customer inquiries and issues, and spearheading remote customer support initiatives. Proficient in utilizing various tools such as Salesforce, Zendesk, Tableau, Microsoft Office, Google Suite, HubSpot, Slack, and Emails, and handling both inbound and outbound calls. Highly skilled in fostering strong relationships with clients, consistently exceeding expectations while achieving an 80% customer satisfaction rate. Adaptable to working in hybrid and remote environments, committed to continuous learning and staying updated on industry trends. Recognized for problem-solving, process improvement, and effective time management skills.
 
EF SET Certificate C2
REFERENCES
 
References are available upon request.

and tis is the job description: About the job
⭐ Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!


Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 300 people and over 50 different nationalities, founded in the heart of sunny Barcelona. 



⭐ About the role

We're looking for a highly skilled Tech-savvy Customer Support Specialist to join our team remotely. As a Customer Support Specialist, you'll be responsible for providing technical support to our customers, troubleshooting technical issues, and ensuring excellent service and high customer satisfaction..


⭐ How will you make an impact

Providing technical support to customers via email, phone, or chat
Troubleshooting complex technical issues related to the Lodgify software
Collaborating with our development team to resolve customer issues
Identifying and documenting bugs or issues in the Lodgify software
Developing technical documentation for internal and external use
Ensuring customer satisfaction and timely issue resolution


⭐ What makes you a great fit?

At least 2 years of experience in technical customer support or a similar role
Strong verbal and written communication skills in English!
Excellent troubleshooting skills and ability to diagnose complex technical issues
Ability to work independently and manage multiple priorities in a fast-paced environment
Experience with CRM and customer support software such as Zendesk, Intercom, or Freshdesk
Experience with cloud-based software and platforms such as AWS, Azure, or Google Cloud is a plus!
Experience in the travel or hospitality industry is a plus!


What's in it for you?

🌎 The freedom to work from home.
💰Salary in EUR/USD!
🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
💟 Great culture & working environment with an international team of over 50 different nationalities.
🎉 Travel to our yearly team-building **events at company's expense.
🤑 Boost your earning potential with our referral program that offers paid compensation.
📈 Dive into a career adventure with endless opportunities for growth and development.
💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.


⭐ Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledges a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.