A Mobile Application for Ordering and Customizing Healthy Cakes and Pastries at Aiah’s Sweet Treats



A Capstone Presented to the Faculty of
Institute of Computing Studies and Library Information Science

City College of Angeles
Angeles City


 


In Partial Fulfillment of the Requirement for the Degree
Bachelor of Science in Information Systems




By:
Nikko O. Agsaluna
Edward P. Catap
Marvin R. Sadian
Nashr Alexey A. Sanchez









November 2024 
TABLE OF CONTENTS
TABLE OF CONTENTS	1
LIST OF TABLES	3
LIST OF FIGURES	4
INTRODUCTION	5
Background of the Study	5
Statement of the Problem	6
Objectives of the Study	7
Scope of the Study	8
Delimitations of the Study	8
Conceptual Framework	9
Significance of the Study	9
Definition of Terms - Dagdagan	10
Ethical Considerations – NEED!!!!!!	10
Review of Related Literatures and Studies	11
METHODOLOGY	14
Research Designs – ADD QUANTI RRLS	14
System Development Methodology	14
Phases of Agile Methodology	15
Participants	17
Procedure	17
Data Analysis	19
Design and Implementation	21
System Designs and Specifications	22
Hardware Specifications	23
Software Specification	24
RESULTS	26
System / Application Outputs	26
Evaluation Results	26
DISCUSSION	31
Summary of Findings	31
Conclusions	32
Recommendations	32
APPENDICES	37







LIST OF TABLES
Table 1: The Five-Point Likert Scale Rating                                                                     20
Table 2: The Scale for Interpreting the Evaluation Results                                              20
Table 3: Hardware Specifications for Development                                                         23
Table 4: Hardware Specifications for Implementation                                                     24
Table 5: Evaluation for the NON-IT Experts                                                                    26
Table 6: Evaluation for the I.T. Experts                                                                           28

 
LIST OF FIGURES
Figure 1: IPO MODEL                                                                                                        9
Figure 2: Agile Methodology                                                                                                15

















INTRODUCTION
Background of the Study
The basic idea of supply and demand is the driving force behind the current economy. Due to the rapid advancement of technology in the modern era, consumers are no longer required to go to a grocery store to purchase household supplies. Consumers are exposed to numerous online platforms that offer convenient purchasing and shopping experiences. E-commerce may benefit individuals since it enables them to be physically separated from their purchases while still having full access to the entire variety of products. Online shopping has seamlessly integrated itself into daily lives. It should be possible to have online ordering available for bakeries and pastries, just like for basic demands and wants (Tennakoon et al., 2022). Home-based businesses have emerged as an essential option for many families to earn revenue in light of the COVID-19 pandemic, which has brought about a new normal that has decreased many families' incomes (Raside & Ramli, 2021). 
Home-based bakeries have emerged as an essential market part, as some bakers have turned their passion into profitable ventures. The success of online bakeries such as Kerbside Creamery shows the success of launching an online bakery with thorough preparation and an entrepreneurial mindset (Paperform, 2023). The COVID-19 pandemic has accelerated this trend as consumers increasingly purchase online for convenience and safety.

Aiah’s Sweet Treats is a pastry shop in Bamban Tarlac that operates and takes orders primarily online through Facebook—the owner, Margie Agat Calica, is also the head baker of the business. They face problems working on a manual process to advertise and run their business using Facebook as their medium. Similar e-commerce systems have been developed for specific cake shops, like Mumu Butikue and Fafa Cheese, to address challenges with limited marketing reach and manual sales processes (Kusnandar et al., 2021). Furthermore, because posts get buried and mixed with other posts, customers have no interest in browsing their albums and buying their products. This led to the development of Aiah's Sweet Treats; this mobile application will let the user browse a gallery of cakes, order online, or customize the cake based on their preferences. The purpose of developing a mobile platform for Aiah’s Sweet Treats is to expand advertising on the products and create an online ordering system, as they currently only do their business via Facebook.  
Statement of the Problem
People live in a rapidly evolving technology, and businesses must adapt to this environment to remain competitive and efficient. However, businesses face numerous challenges in the digital age. By leveraging advanced technology, this study seeks to address these issues and streamline the order management process for businesses.
1. Inefficient order management and tracking - Due to Facebook's limitations, managing orders through the Platform can be inefficient and inconvenient. This includes difficulties organizing inquiries, tracking order status, and managing customer communications effectively.
2.  A limited list of cakes that are pre-made and not customized - Customers don't have any idea on which cake they want to customize. Some pre-made cakes are not just for the customer’s taste or liking.
3.  Irrelevant posts on the Facebook platform - Due to the nature of social media platforms like Facebook, unrelated posts can be mixed with business products. 
4. Sales data for weekly and monthly reports are compiled manually. Orders are retrieved from Facebook messages and recorded in physical receipts or logbooks. This manual process is time-consuming, prone to error, and inefficient.
Objectives of the Study
Considering the relatively fast adoption of online shopping in most of the world markets, the main objective of this study is to provide Aiah's Sweet Treats with a system for online ordering and transactions. This study will design and develop an online ordering system for Aiah's Sweet Treat:
1.     To create an online platform that can organize customer inquiries and manage the orders conveniently.
2.     To design an application that allows the customers to customize their cake by size, fillings, and sugar based on their liking and special instructions.
3.     To develop and implement a system for posting products by admin.
4. To develop an application that allows the admin to view transactions and generate accurate weekly or monthly sales report data in CSV format.
Scope of the Study
The researchers intend to establish an application that addresses the business's current inefficiencies in order management, product presentation, and sales tracking. This study's main participants were customers who like ordering online, which provided more valuable insight into the application. The application's key features include the following functions: a customizable cake-ordering system, which allows customers to select cake sizes, fillings, sugars, etc., thereby improving the customer experience. Additionally, the admin can upload products to remove irrelevant content. It also generates and exports weekly and monthly report data into CSV format for better sales reporting efficiency.
Delimitations of the Study
These are the features that the system is not capable of doing:
1. The system will not be able to provide the driver's real-time location, and the order will be delivered via third-party logistics.
2. The system will focus on standard customization options (e.g., sizes, toppings) and exclude complex, highly personalized orders that require manual adjustments by the store.
3. The system will not be able to use e-wallet and card payments due to the need for business permits of these payment methods.


 Conceptual Framework 
Figure 1. IPO Model
Significance of the Study
The beneficiaries and benefits of the study are the following:
To The Business Owner: This owner will uncover new opportunities, identify challenges, and provide evidence-based solutions tailored to the business’ needs and goals.
To The Customer: To enhance their experience by identifying their needs and preferences. It can lead to developing products or services that better meet their expectations, improve customer satisfaction, and build long-term loyalty.
To The Researchers: The study would be a great support to researchers who want to accomplish something useful, and it would also be a great chance to drive significant changes in traditional firms to incorporate e-commerce.
To The Future Researchers: This will be a reference for future researchers working towards a common goal.
Definition of Terms - Dagdagan
Admin - the administration of a business, organization, etc.
Covid-19 - A highly contagious respiratory disease caused by the SARS-CoV-2 virus.
Customization - to make or change something according to a customer's particular need
E-Commerce - buying and selling of goods and services over the internet.
New Normal - a situation which is different from what has been experienced or done before but is expected to become usual or typical.
Pandemic - a new disease or new strain of an existing disease spreads worldwide.
Perusing - to read through with thoroughness or care.
Ethical Considerations – NEED!!!!!!





Review of Related Literatures and Studies
This study chapter will present the researchers' approach to the system's development process and provide their tools for this study, including the research design, participants, sampling technique, instruments, procedures, and data analysis.
Cake-Hut: A Novel E-Commerce Platform for Booking and Purchasing Cakes Online
In recent years, interest has increased in developing e-commerce platforms for online cake purchases. A number of studies have proposed web-based technologies to expand market reach and expedite the cake-ordering process. Customers can buy personalized cakes from bakeries using Cake-Hut, a new platform that offers pre-made designs and customizable choices (Tennakoon et al., 2022). The Cake-Hut is designed to replace existing processes for cake purchase and order management that are less effective and more inefficient while satisfying users. Similarly to Sweet Treats, it enriches the customer experience; its easy-to-use platform allows customers to customize which toppings, fillings, or sugar levels they prefer in their cakes. This innovation simplifies the ordering process and caters to the growing demand for personalized cake options.
Personalizing the Customization Experience: A Matching Theory of Mass Customization Interfaces and Cultural Information Processing
In mass customization interfaces, on the one hand, users are usually oriented on one product attribute at a time and get guided from setup to setup in a progressive manner. Businesses have hailed mass customization (MC) as the holy grail that can address problems, including a hyper-competitive market, declining profit margins, and declining profit margins. Besides, it also helps businesses and customers, giving them higher purchase chances and customer satisfaction. In line with this popularity worldwide, items have been personalized based on a menu of choices. A famous chocolate company, Lindt, capitalized on this trend by selling its custom-made chocolate, which selected the type of chocolate, four ingredients, and packaging. Many companies worldwide have also applied the same approaches to their MC interface. Sweet Treats uses an MC interface to let users customize their cakes, toppings, fillings, or sugar levels according to their liking. This user-friendly personalization process allowed Sweet Treats to capitalize on the significant consumer preference for customized products, developing a personalization that enhances customer engagement and improves business results.
Implementation of Push Notification for Business Incubator
Push notifications greatly value businesses as communication tools and customer engagement tools in terms of business incubator tenant selection (Diky Firdaus et al., 2019), e-commerce for small and medium enterprises (Heni Sulastri et al., 2020), and mobile food vendor applications (W. Saputra et al., 2019). Sales and customer satisfaction have increased due to push notifications in distributing information content (Heni Sulastri et al., 2020). Sweet Treats is able to leverage notification systems to improve the customer experience. The customers are alerted in real-time as to the status of an order. Additionally, it enables smooth communication and thus enables enhanced operational efficiency and improved user engagement.

Online Food Ordering System
Online food ordering platforms are growing as a successful method for customers and restaurants to place food orders. The systems offer menu navigation, order customization, and smooth order placement (Ulemu Mponela et al., 2024). Through user interfaces the restaurants can effectively control online menus, process orders, and reduce labor costs (Acharya, 2024). Similarly to Sweet Treats, it allowed customers to browse the menu and place orders. Real-time updates through the system ensure that staff manage orders efficiently and effectively to ensure customer satisfaction.








METHODOLOGY
Research Designs – ADD QUANTI RRLS
This study uses a Descriptive Research Design to examine the creation of a mobile platform for customized cakes services for Aiah's Sweet Treats. Descriptive research involves systematically observing and describing phenomena without altering them, providing valuable insights into the characteristics of a population or phenomenon (Siedlecki,etal 2020). By employing descriptive research methods, this project aims to gain a comprehensive understanding of the process of developing a mobile platform for Aiah’s Sweet Treats. These methods are particularly useful for answering questions about what, when, and how questions, excluding why questions. The researchers will use evaluation to gather insightful information that can be statistically analyzed to develop and improve Aiah's Sweet Treats. This approach is helpful in the early stages of research projects, as it lays the groundwork for subsequent, more detailed investigations. --adjust
System Development Methodology
Academics have utilized Agile development as an approach to system development. The solution is developed in coordination with the programmer. The researchers effectively provide value to their consumers through interactions and feedback.



 Phases of Agile Methodology
Figure 2. Agile Methodology
	Plan
The researchers will identify the stakeholders' needs, define the objectives and goals, and define the scope of work for the system. This phase sets the groundwork for successfully developing the mobile platform for Aiah’s Sweet Treats.
	Design
The researchers came up with the idea of having a user-friendly user interface with order customization for the system. In the following steps, the researchers develop a system design that is functional, aligned with its functions, and can be updated as the system progresses.
	Develop
The researchers will begin coding the system. The team will work together to develop the code, ensuring it meets the criteria. Upon completion of the system, the user may expect predefined outputs, and functionality is determined by the remaining issues that need to be resolved.
	Test
The researchers play a vital role in the testing phase, which involves system testing to detect bugs missed during development. The team and beta tester must work together to resolve bugs and issues identified during testing and ensure the software's quality and functionality. 
	Deploy
The researcher finalizes the development and documentation, ensures that the system is installed correctly and configured, provides end-user training to help the users navigate the system effectively, and monitors its performance closely during the initial rollout phase.
     6. Review
The researchers conducted a comprehensive review of the systems, examining various aspects such as performance, functionality, and user feedback. Through this evaluation, they aim to gain valuable insights to inform future development efforts and optimize system performance and user experience.
    7. Launch
The researcher initiates the launch phase, marking the official introduction of the system to users. Provide ongoing support and maintenance to ensure the performance and quality of the system.
Participants
The participants in this study were 30 cake enthusiasts and 3 I.T. Experts to provide a comprehensive assessment of the system. The cake enthusiasts' participants were selected based on their passion for cakes and ordering in a food delivery app, as evidenced by their frequent consumption or interest in cake-related activities. The I.T. Experts provide their knowledge and expertise to evaluate the system's versatility in customizing cake. Purposive sampling identifies and selects individuals or groups knowledgeable about or experienced with a phenomenon of interest. (L.A., Palinkas et al.,2016). The researcher used purposive sampling to select participants with specific expertise relevant to the study's objective.
Procedure
The researcher uses the following tools to gather data necessary for the proposed system:
Web Searches: According to Latkovikj and Popovska (2020), Internet research encompasses the methods and procedures used to find and obtain bibliographic resources from various online sources, including journals, newspapers, official documents, legislation and reports, databases, and similar materials. 
Evaluation Questionnaire: This proposed study will use the ISO 25010 Software Evaluation Tool to evaluate the system application provided to the participants. This evaluation tool will determine whether or not the proposed system meets user requirements and satisfies the objectives of this study. 
	The International Electrotechnical Commission (IEC) and the International Organization for Standardization (ISO) developed the ISO 25010, a global standard that evaluates software quality models. It offers, amongst other things, practical guidance on applying the quality models and a description of the characteristics and sub characteristics of the quality model for both software product quality and software quality in use. According to the ISO / IEC 25010 standard, the proposed quality model consists of 8 intrinsic quality characteristics (Functional Suitability, Performance Efficiency, Compatibility, Usability, Reliability, Security, Maintainability, and Portability); as the quality characteristics in the ISO 25010 standard are as follows;
	Functional Suitability refers to how well the framework provides functions that meet stated and implied needs under specified conditions.
	Performance Efficiency refers to software's ability to perform quickly and use resources effectively under given conditions.
	Compatibility refers to the capability of the software to work well with other systems, products, or environments.
	Usability refers to how users can understand, navigate, and use the software to accomplish their intended tasks.
	Reliability refers to software that can perform its functions continuously and without failure overtime and under expected conditions.
	Security refers to how the software protects information and data against unauthorized access and maintains confidentiality and integrity.
	Maintainability refers to software that can be efficiently modified to fix errors, improve performance, or adapt to environmental or requirements changes.
	Portability refers to the framework's ability to be transferred and run in different environments or platforms with minimal effort.
Actual Demonstration: The researchers spoke with several participants about the Sweet Treats' features and goals. They also demonstrated how the system works, its possibilities, and how to make the most of it. They then handed out an ISO 25010 assessment sheet to evaluate Functional Suitability, Productivity Effectiveness, Compatibility, Usability, and Stability.
Data Analysis
The researcher utilized the Likert scale method as a pivotal tool for analyzing participant's preferences and opinions. The Likert scale's versatility is evident in its ability to be used in various domains, ranging from customer satisfaction to market research. In addition, it provides quantitative data that can be analyzed using statistical analysis (What Is a Likert Scale?, 2023). Participants then evaluated their level of agreement on a scale ranging from one (Poor) to five (Excellent). 


Table 1. The Five-Point Likert Scale Rating
Numerical Rating	Description
5	Excellent
4	Very Good
3	Good
2	Fair
1	Poor

           Table 1 shows the ratings given by the respondents for all the items in the evaluation form. Every rating has a specific meaning, from Excellent to Poor.
To calculate the general weighted average for analyzing and interpreting data, the researchers used this formula:
GWM = (∑wx)/N
Where:
	GWM = General Weighted Mean
	∑wx = Sum of all weighted values of all criterions
	N = Total number of all values
Numerical Rating	Description
4.20 – 5.00	Excellent
3.40 – 4.19	Very Good
2.60 – 3.39	Good
1.80 – 2.59	Fair
1.00 – 1.79	Poor
Table 2. The Scale for Interpreting the Evaluation Results

          Table 2 shows the scale used to interpret respondents’ feedback. The evaluation results are summarized by a weighted average, which provides an overall view of respondents' responses.
Design and Implementation
The system is designed to deliver customized cakes to customers. The system is focused on the following modules.
Authentication Module - This module is responsible for authenticating users into the system and determining whether the user is an admin or a customer.
User Module 
	Cake Module - This is the menu part of the system, which shows all the cakes.
	Customize Module - This module will allow the users to customize their desired cake based on their preferences.
	Order Tracking Module This module will allow users to track the status of their orders in real-time, from creation to delivery.
	Edit Profile Information – This module will allow users to change their name, address, phone number, and profile picture.
	Chat Module – This feature allows real-time communication between customers and the seller.
	Inquiry Module - This feature allows the users to submit requests directly to sellers. 
Admin Module
	Order Module - This module will show the orders coming from the customers.
	CRUD Module - This module will handle creating, reading, updating, and deleting cake products to the system.
	Chat Module – This module will allow admin to check customer inquiries.
	Transaction Module: This module will allow admins to view and manage transaction details for each order and tracking status.
System Designs and Specifications
The system requirements determined by the developer are shown and described in this part of the study. It includes well-defined system specifications. The following are a few of them:
Flowchart
Flowcharts serve as essential tools in designing and specifying systems, as they offer a graphical depiction of a process, system, or computer program. Flowcharts use standardized symbols, such as rectangles for steps, ovals for start/end points, and diamonds for decision points, to visually represent the sequence and flow of a process. This visual representation helps to enhance understanding and facilitate following the process. (What Is a Flowchart, n.d.) (See Appendix A)
Use Case Diagram
Use case diagrams are a collection of Unified Modeling Language (UML) diagrams that depict the interaction and relationships between systems and users. (Yanis et al., 2022). A use case defines how a user utilizes the system to accomplish a particular goal. (See Appendix B)
Entity Relationship Diagram
An Entity-Relationship Diagram (ERD) is a visual representation that illustrates the relationships between entities in a particular system. Entities refer to significant variables, including individuals, objects, or concepts. These entities are linked by relationships that show their interactions with one other (Lucid, n.d). Providing an abstract structure for database applications representing entities, attributes, and relationships in a business domain (Kewry Mariobo Franck et al., 2021). (See Appendix C)
Logical Specification
The various diagrams used in the research are presented in this section. They should be thoroughly analyzed and described with proper citations and labels. Appendices are where the diagrams belong. These diagrams are, but not limited to:
Data Flow Diagram
In this study, a data flow diagram (DFD) was utilized to illustrate the intricate flow of data within the application under analysis. DFDs play a crucial role in the System Development Life Cycle (SDLC) analysis phase, offering a graphical depiction of data dynamics within a system. As described by Ganesh and Prabu (2020), DFDs serve as a visual representation of data flow between external and internal sources. By employing DFDs, researchers gain insights into how data moves through various processes and subsystems, aiding in the identification of vulnerabilities and enhancing overall system understanding. (See Appendix D)
Hardware Specifications
Table 3. Hardware Specifications for Development
Hardware Component	Minimum Specifications	Recommended Specifications
Processor (CPU)	Intel Core i5 (8th Gen) or AMD Ryzen 5	Intel Core i7/i9 (11th Gen) or AMD Ryzen 7/9
Memory (RAM)	At least 8GB RAM	16GB RAM
Storage	256GB SSD	512/1TB NVMe SSD
Graphics	Any modern integrated graphics	Dedicated GPU with 4GB VRAM
Display	1920x1080	2560x1440
Network	Gigabit Ethernet, WiFi 5	Gigabit Ethernet, WiFi 6

Table 4. Hardware Specifications for Implementation
Hardware Component	Minimum Specifications	Recommended Specifications
Processor (Chipset)	Snapdragon 765G 5G	Snapdragon 888 or higher chipset
Memory (RAM)	At least 4GB Ram	8GB RAM
Storage	128GB	256GB
Display	720 x 1612 pixels	1440 x 3200
Android Version	At least Android 9 (PIE)	Android 14 or latest
Network	WiFi, 4G/5G	WiFi, 4G/5G

Software Specification
	Operating System – Compatible with Windows 10, macOS, and Linux.
Development Tool:
Node.js - is a cross-platform, open-source JavaScript runtime environment that enables programmers to execute JavaScript code on the server side.
Visual Studio Code - is Microsoft's lightweight open-source code editor. It offers features like code editing, debugging, and extensions to support various programming languages.
Back-End Service:
Firebase - a Google platform that provides cloud-based tools like databases, auth, and hosting for app development.
Front-End Frameworks:
React Native - is a framework for building mobile applications using JavaScript, enabling cross-platform development for iOS and Android.
Native Wind - uses Tailwind CSS utility classes to React Native, which makes styling efficient with a familiar syntax
React Native Paper - is a library that integrates Material Design components with React Native and provides pre-built UI elements for faster app development.
Canva - is a cloud-based graphic tool. It used to create the logo and design of the application
Adobe Firefly – is a powerful generative AI tool designed to enhance creativity by enabling users to generate high-quality images.
















RESULTS
System / Application Outputs 
This section shows the output of the system. (See Appendix K)
Evaluation Results
	The study’s findings are presented in this chapter and assessed by the parties concerned. Participants include cake enthusiasts and I.T. specialists. The outcome mentioned above will serve as the study’s foundation for assessing whether or not satisfies the user requirements, system characteristics, and primary research objectives. The system was evaluated using the ISO 25010 Evaluation Tool, with the system evaluated by thirty (30) individuals and three (3) I.T. Experts.
Table 5. Evaluation for the NON-IT Experts
Criteria	Mean	Descriptive Rating
Functional Suitability	4.03	Very Good
Performance Efficiency	4.06	Very Good
Compatibility	3.93	Very Good
Usability	4.10	Very Good
Reliability	4.05	Very Good
Security	4.05	Very Good
Overall Mean	4.03	Very Good

The table summarizes the evaluation findings conducted by thirty (30) NON-IT who participated in assessing Sweet Treats. The figures indicate the scores of Sweet Treats' Functional Suitability, Performance Efficiency, Compatibility, Usability, Reliability, and Security. Each criterion is evaluated through chosen questions with a descriptive rating.
The Functional Stability have a mean rating of 4.03, interpreted as a descriptive rating of “Very Good”. This means that the system demonstrates exceptional reliability and consistency in its operations. Users can experience minimal disruptions or errors, leading to smooth and uninterrupted functionality across various tasks and operations.
The Performance Efficiency have a mean rating of 4.06, interpreted as a descriptive rating of “Very Good”. This means the system excels in optimizing its resources and delivering responsive performance. It effectively handles tasks with minimal delays, ensuring efficient operations and enhancing overall user productivity and satisfaction.
The Compatibility have a mean rating of 3.93, interpreted as a descriptive rating of “Very Good”. This means that the system performs well and does its function without experiencing any difficulties for users.
The Usability have a mean rating of 4.10, interpreted as a descriptive rating of “Very Good”. This means the system offers participants an intuitive and user-friendly interface, allowing them to navigate and utilize its features efficiently and effectively. It reflects a high level of design consideration for user experience, ensuring tasks are performed efficiently and satisfactorily, ultimately enhancing overall productivity and user engagement.
The Reliability have a mean rating of 4.05, interpreted as a descriptive rating of “Very Good”. This means that the system consistently performs well and meets the participants’ expectations in terms of dependability and consistency. Users can rely on its stable performance to execute tasks effectively with minimal disruptions, contributing to a positive user experience and operational efficiency.
The Security have a mean rating of 4.05, interpreted as a descriptive rating of “Very Good”. This means the system meets the participants’ expectation in terms of security to keep data safe from unauthorized access. It ensures sensitive information stays confidential, accurate, and available to users. This high rating shows the system is dedicated to earning trust and following security rules closely.
In general, the system's overall rating from participants' evaluation is 4.03, reflecting a Very Good performance as it satisfies the users' needs.
Table 6. Evaluation for the I.T. Experts
Criteria	Mean	Descriptive Rating
Functional Suitability	3.88	Very Good
Performance Efficiency	4.22	Very Good
Compatibility	4	Very Good
Usability	4	Very Good
Reliability	4	Very Good
Security	4.06	Very Good
Maintainability	4.33	Excellent
Portability	4.44	Excellent
Overall Mean	4.11	Very Good

The table summarizes the evaluation findings conducted by an IT expert who assessed Sweet Treats. The figures indicate the scores of Sweet Treats Functional Suitability, Performance Efficiency, Compatibility, Usability, Reliability, Security, Maintainability, and Portability. Each criteria is evaluated through chosen questions with a descriptive rating. 
The Functional Stability have a mean rating of 3.88, interpreted as a descriptive rating of “Very Good”. This means that the system can perform its intended functionalities. However, some functionalities need to be enhanced and developed.
The Performance Efficiency have a mean rating of 4.22, interpreted as a descriptive rating of “Very Good”. This indicates that the system can respond and handle requests promptly, effectively utilizing its resources within required limits. It was also noted that there are opportunities to enhance its efficiency through development.
The Compatibility have a mean rating of 4.00, interpreted as a descriptive rating of “Very Good”. This shows how well the system works with others by running efficiently without causing problems for other products in the same environment and sharing information easily with other systems.
The Usability have a mean rating of 4.00, interpreted as a descriptive rating of “Very Good”. This means that the users can interact with the system by helping them understand if it meets their needs, making it simple to learn and use, ensuring it is easy to operate, preventing mistakes, offering a good visual experience, and being user-friendly.
The Reliability have a mean rating of 4.00, interpreted as a descriptive rating of “Very Good”. This means that the system performs consistently under normal conditions, being available when needed, continuing to function even when there are errors, and recovering data to return to normal after a failure or interruption.
The Security have a mean rating of 4.06, interpreted as a descriptive rating of “Very Good”. This means that the system needs to continue prioritizing and strengthening its security measures to uphold its high standards and ensure protection against potential threats to the user’s information.
The Maintainability have a mean rating of 4.33, interpreted as a descriptive rating of “Excellent”. This means the system has been well tested and the IT Experts have found it simple to use.
The Portability have a mean rating of 4.44, interpreted as a descriptive rating of “Excellent”. This means that the system excels in its ability to work well with different or changing hardware and software, be easy to install or uninstall where needed, and be able to replace another product with similar functions in the same setting.
In general, the system's overall rating from IT Experts is 4.11, reflecting a Very Good performance as it satisfies the IT Expert's software quality standards.



















DISCUSSION
	This chapter gives an overview of the studies, the conclusions reached from the data analysis submitted by participants, and recommendations for enhancing the application of A Mobile Application for Ordering and Customizing Healthy Cakes and Pastries at Aiah’s Sweet Treats.
Summary of Findings
The developed mobile application for Aiah’s Sweet Treats effectively enhances order management, customization options, and administrative tasks. The app replaces Facebook-based ordering, providing a dedicated platform that streamlines order management, making it easier for staff to organize and track orders while improving customer communication. Administrative functions have also improved, with features that allow accessible product postings and the generation of sales reports, reducing manual effort and ensuring reliable data.
The study was evaluated by thirty (30) cake enthusiasts and three (3) I.T. Experts who were involved in and participated in the application. They assessed the system based on ISO 25010 (Functional Suitability, Performance Efficiency, Compatibility, Usability, Reliability, Security, Maintainability, and Portability). The overall mean obtained of the application by the users was 4.03, which is interpreted as "Very Good." Meanwhile, a 4.11 overall mean was obtained in the evaluation of the I.T Experts, which was interpreted as "Very Good."
Conclusions
In conclusion, Aiah’s Sweet Treats mobile application addresses the main challenges with manual, Facebook-based ordering – to enhance customer satisfaction and operational efficiency. The app satisfies modern demands for simplicity and personalization by making it simple for users to browse, personalize, and place orders. Evaluations from users and I.T. Experts participants rated "Very Good" reflect high satisfaction with the app's function, usability, and security. Overall, this project highlights the positive impact of digital transformation on small businesses, helping them operate more efficiently and meet customer expectations.
Recommendations
















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