"Given below is a contact center call transcription below, return a JSON response with these fields/keys: call_summary: string type. a brief summary of the call in max 200 words, call_reason: string type. the reason for the call in about 2-3 sentences, call_disposition: string type. max 1 sentence, resolution_by_agent: string type. how or if the agent was able to solve the customer's issue as well as the next steps in about 2-3 sentences, agent_notes: string type. the notes that the agent can make from the call. max 2-3 sentences, action_items_for_agent: an array containing the items, conversation_highlights: string type. max 1-2 sentences, sentiment_customer: key-value object type. use these three keywords [positive, negative, neutral] to map the customer's sentiment. give integer value for the respective percentage of each keyword, labels_metadata: list of the top 15 important labels or keywords for categorizing the conversation. you can include one of these as well depending on the relevance [contact center, positive sentiment, negative sentiment, neutral sentiment, satisfied, frustrated, angry, happy, support, billing & payment, emergency, insurance, loan, delivery], faqs : generate general faqs from the information that can be obtained from the below call transcription, such that it can be helpful for future customers with the same issue. the value should be in a list format. the list will contain an array for each question and answer. the first value of the array will be the question, the second element will be the answer, improvement_scope: string type. did the agent satisfy the customer, and how can the agent improve the customer service n future, agent_score: integer. rate the agent's service on a score of 0 to 5 where 0 is poor, 5 is excellent, Ensure that you only give keyword responses wherever you are provided with options, provide your response in JSON format"

 
All Pro Vacuums, this is Tonya. Hey Tonya, I'm having a problem with my vacuum cleaner. It just stopped working on me and I don't know why it stopped working. It's not old or... Did you check underneath to see if anything is blocking it? Well, yeah, of course I did. That was one of the first things that I did. This is what happened. This is what happened. This morning I started vacuuming my son's room. It's a pretty good sized room. It's about a 12 by 12. And it was working just fine. And then I moved into the living room, which is even a larger room. How about the belt? Did you check to see if it was broken? No. It wasn't the belt. I checked that too. I'm trying to explain that what I was doing... Okay, hold on. I'm trying to explain to you what happened when the vacuum broke, what I was doing. When I was vacuuming the living room, I started noticing that it wasn't picking up stuff so good. So I turned it off and I got down and started looking at it. And the carpet was kind of high, but nothing was clogged underneath. And also I did look at the belt and it seemed okay. Did the vacuum cleaner work when you first started using it today? Yes. I just said that. I remember I told you that I started off vacuuming my son's room. And it worked just fine. And when I was vacuuming the living room, that's when it stopped working. Have you ever checked a bag? They get full and you have to replace them. Um... Huh. You know what? Okay, let me check the bag. That might be a... Hold on for this moment. I'm still going to be on the phone, all right? Okay. Let's see here. All right. Okay, it's completely full. Yeah, my girlfriend didn't change the bag. Well, it sounds like that fixed your problem. Yeah. Yeah, thank you. Okay, no problem.