Dominika, 23 Dec. 2024 , 03:55pm
Hi  
  
I have a ticket raised as I cannot make calls to the uk while being in Poland even though my plan allows to do it.  
  
Somebody tried to call me from o2 number but they could not reach me because I cannot answer calls from the uk as well.  
  
It shall be solved within 5 working days and this is the last working day it shall be solved but it is still not working

O2 Virtual Assistant, 23 Dec. 2024 , 03:55pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 23 Dec. 2024 , 03:55pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Dominika, 23 Dec. 2024 , 03:55pm
07810406009

O2 Virtual Assistant, 23 Dec. 2024 , 03:55pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 23 Dec. 2024 , 03:55pm
[Rich Content]
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Dominika, 23 Dec. 2024 , 03:55pm
It’s about my Account

O2 Virtual Assistant, 23 Dec. 2024 , 03:55pm
Thanks! 🙏
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O2 Virtual Assistant, 23 Dec. 2024 , 03:55pm
Please can you confirm your full Name
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Dominika, 23 Dec. 2024 , 03:56pm
Dominika Egeman

O2 Virtual Assistant, 23 Dec. 2024 , 03:56pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Dominika, 23 Dec. 2024 , 03:56pm
Yes

O2 Virtual Assistant, 23 Dec. 2024 , 03:56pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 23 Dec. 2024 , 03:56pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Dominika, 23 Dec. 2024 , 03:56pm
Hi  
  
I have a ticket raised as I cannot make calls to the uk while being in Poland even though my plan allows to do it.  
  
Somebody tried to call me from o2 number but they could not reach me because I cannot answer calls from the uk as well.  
  
It shall be solved within 5 working days and this is the last working day it shall be solved but it is still not working

Dominika, 23 Dec. 2024 , 03:58pm
Could you check the ticket and the comments there?

Dominika, 23 Dec. 2024 , 03:59pm
It causes me a lot of issues!!!!

Soaif Ali, 23 Dec. 2024 , 04:01pm
Hi Dominika, and good afternoon! I appreciate you contacting O2. My apologies for the wait.  
  
Can you please let me know if you have tried network reset and restarts?
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Dominika, 23 Dec. 2024 , 04:02pm
Yes please do not annoy me asking these questions

Dominika, 23 Dec. 2024 , 04:02pm
I am answering them million times

Dominika, 23 Dec. 2024 , 04:02pm
The issue has been raised to a tech team

Dominika, 23 Dec. 2024 , 04:02pm
Please find a ticket and let me know what is the updates

Soaif Ali, 23 Dec. 2024 , 04:13pm
I am sorry but there is no update on the ticket as of now.  
The team will soon either reach you via email or leave a note on your account.  
  
Just to confirm, are you having issues with 4G calling?
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Dominika, 23 Dec. 2024 , 04:16pm
Please note

Dominika, 23 Dec. 2024 , 04:16pm
That they shall contact me via email

Dominika, 23 Dec. 2024 , 04:17pm
Yes I am having issues with any call text or data

Dominika, 23 Dec. 2024 , 04:17pm
Nobody can text me and I cannot text nobody

Dominika, 23 Dec. 2024 , 04:17pm
This issue persists for 2 years

Dominika, 23 Dec. 2024 , 04:17pm
O2 told me to change the SIM card it did not help

Dominika, 23 Dec. 2024 , 04:17pm
Then o2 promised me that once I am on the contract it will work but it did not work

Dominika, 23 Dec. 2024 , 04:18pm
Basiacallt if it is not solved until 10od of January I will have to change the provider

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic