Aqil, 04 Jan. 2025 , 10:36am
Agent

O2 Virtual Assistant, 04 Jan. 2025 , 10:36am
Thanks for messaging with O2.
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O2 Virtual Assistant, 04 Jan. 2025 , 10:36am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Aqil, 04 Jan. 2025 , 10:36am
07849880209

O2 Virtual Assistant, 04 Jan. 2025 , 10:36am
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Aqil, 04 Jan. 2025 , 10:36am
Billing & Payments 💷

O2 Virtual Assistant, 04 Jan. 2025 , 10:36am
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Aqil, 04 Jan. 2025 , 10:37am
Monthly payments

O2 Virtual Assistant, 04 Jan. 2025 , 10:37am
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Aqil, 04 Jan. 2025 , 10:37am
I can't make my payment

O2 Virtual Assistant, 04 Jan. 2025 , 10:37am
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Aqil, 04 Jan. 2025 , 10:37am
Make Billing Changes

O2 Virtual Assistant, 04 Jan. 2025 , 10:37am
This could include:  
  
- Changing your bill date.  
  
- Moving you to a different tariff, if you’re on an O2 Refresh tariff bought on or after 22 March 2018  
  
- Moving you to Pay As You Go. If you’re in contract, there will be an early termination fee in line with our terms.
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O2 Virtual Assistant, 04 Jan. 2025 , 10:37am
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Aqil, 04 Jan. 2025 , 10:37am
Payment date

O2 Virtual Assistant, 04 Jan. 2025 , 10:37am
Please contact the team on 0800 902 0217 so we can take a look.  
  
The opening times are:  
Monday to Friday – 8am to 8pm, Saturday – 8am to 6pm and Sunday – 9am to 6pm.
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O2 Virtual Assistant, 04 Jan. 2025 , 10:37am
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Aqil, 04 Jan. 2025 , 10:37am
👎 No

O2 Virtual Assistant, 04 Jan. 2025 , 10:37am
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Aqil, 04 Jan. 2025 , 10:38am
Speak to an Expert

O2 Virtual Assistant, 04 Jan. 2025 , 10:38am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 04 Jan. 2025 , 10:38am
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Aqil, 04 Jan. 2025 , 10:38am
It’s about my Account

O2 Virtual Assistant, 04 Jan. 2025 , 10:38am
Thanks! 🙏
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O2 Virtual Assistant, 04 Jan. 2025 , 10:38am
Please can you confirm your full Name
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Aqil, 04 Jan. 2025 , 10:38am
Aqil malik

O2 Virtual Assistant, 04 Jan. 2025 , 10:38am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Aqil, 04 Jan. 2025 , 10:38am
Yes

O2 Virtual Assistant, 04 Jan. 2025 , 10:38am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 04 Jan. 2025 , 10:53am
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
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Info [Automated], 04 Jan. 2025 , 10:56am
You are now connected to Abhijeet, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Abhijeet will be replying in a few minutes.
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Abhijeet, 04 Jan. 2025 , 10:56am
Hi Aqil, Thanks for connecting with O2. Sorry for the wait connecting to us.  
  
Could you please elaborate your query?
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Abhijeet, 04 Jan. 2025 , 11:02am
Hi Aqil, As I have not heard back from you, just checking if you need any more assistance regarding your query?
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O2, 04 Jan. 2025 , 11:09am
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 04 Jan. 2025 , 11:09am
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Aqil, 04 Jan. 2025 , 11:14am
Yes, continue ✔️

O2, 04 Jan. 2025 , 11:14am
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
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Info [Automated], 04 Jan. 2025 , 11:21am
You are now connected to Anurag, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Anurag will be replying in a few minutes.
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Anurag, 04 Jan. 2025 , 11:26am
Hello Aqil, thank you for messaging O2. I am sorry that it took some time for us to get back to you and thanks for your patience. I can sense your concerned about the payment. Please be assured, I'll explain what happened.  
  
I checked your account and I do see you did make a payment. However you have made a payment on the number ending 910 instead of number ending 290. Please do not worry, I have raised a request to get the credit transferred. This will take 24 hours  
  
I've checked your account and you have an overdue amount of £160.36  
after adjustment
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Anurag, 04 Jan. 2025 , 11:29am
as I didn't receive any response from you, just checking if you need any more assistance regarding your query?
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O2, 04 Jan. 2025 , 11:37am
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 04 Jan. 2025 , 11:37am
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Aqil, 04 Jan. 2025 , 01:25pm
Yes, continue ✔️

O2, 04 Jan. 2025 , 01:25pm
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 04 Jan. 2025 , 01:25pm
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Aqil, 04 Jan. 2025 , 01:25pm
Yes, continue ✔️

O2, 04 Jan. 2025 , 01:25pm
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
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Info [Automated], 04 Jan. 2025 , 01:26pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Aqil, 04 Jan. 2025 , 01:26pm
Hello so I made a payment so my credit will be going to 209

Aqil, 04 Jan. 2025 , 01:27pm
I was going to do a part payment so pay the full balance on my tablet which was 140 and then 139 to 209

Aqil, 04 Jan. 2025 , 01:30pm
Ah OK that may work out better if it gets transfered tablet would be 140 where is the 60 come from

Aqil, 04 Jan. 2025 , 01:30pm
160

Aqil, 04 Jan. 2025 , 01:41pm
I also hve an unbilled amount wts this fot

Soaif Ali, 04 Jan. 2025 , 01:48pm
Hello Aqil, good afternoon! Thank you for reaching out to O2. I apologize for the delay in getting back to you.  
  
I see that the transfer has gone through and you have an overdue amount of £160.36 after adjustment.  
  
Which included, £142.99 for the number 209 and Galaxy Z Flip5  
£6.37 for the number 017  
Finally £4.50 for Galaxy Tab A7 Lite and and £6.50 for Galaxy Watch4 40mm  
  
You have unbilled charges of Itelebill Ltd, Microsoft Store, Netflix Subscription and Premium Text. All these charges are added up to, £98.89 for the account, 1036182778-1  
  
Some similar charges are also for the account 1036182778 and this charges adds up to, £87.49  
  
Let me know if there is anything else I may assist you with?
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Aqil, 04 Jan. 2025 , 01:50pm
So outstanding is 160 i paid the 6.37 though

Act as Soaif Ali and paraphrase the query back to the customer with a question confirming it