Please write a few words about why you would like to join the Customer Support team at Deel.
this is your resume: Kendrick Mitchell 
javellmitchell@gmail.com 8763942618 
PROFILE 
I am a dynamic individual who is oriented towards yielding good results. I have been in customer support, sales and client engagement for over six years now in different sectors. I have great expertise in leveraging on advanced customer service skills, sales optimization and relationship building to enhance business growth and improve the satisfaction of customers. Capable of using CRM systems like Zendesk and Salesforce well as I can improve my abilities to work from various regions without an office constantly working on my professional development. 
EDUCATION 
09/2019 – 06/2020 DISTINCTION COLLEGE 
CSEC 
Courses: Caribbean History,English Language,Information Technology, Mathematics, 
Principles of Account, Principles of Business,Social Studies 
09/2018 – 06/2019 H.E.A.R.T TRUST 
CSEC 
•Human and social Biology 

09/2021 – 06/2023 Kingston, Jamaica 
University of the Commonwealth Caribbean Associate Degree in Business Administration 
PROFESSIONAL EXPERIENCE 

09/2022 – 07/2024 Customer Supports specialist (Remote) 
Outdoorsy 
•Provided exceptional support to renters and owners via phone, email, and chat, 
ensuring a seamless booking experience for their RV rentals. Engaged in proactive 
problem-solving to address their most pressing concerns. 
•Utilized in-depth product knowledge to assist other teams in maintaining high levels 
of customer service. Created and maintained comprehensive documentation to aid 
customers and the Customer Experience team in resolving issues efficiently. 
•Embodied the Outdoorsy brand with a friendly, approachable demeanor. Built and 
sustained a positive reputation for the company by ensuring customers felt valued 
and heard in all interactions. 
•Proficiently used web-based customer support tools such as Zendesk, Slack, and 
UJET to manage and resolve tickets effectively. 
05/2021 – 05/2022 Virtual Assistant (Remote) 
Alliance Global 
•Supported document management and administrative operations, utilizing advanced 
Microsoft Office and CRM functionalities, ensuring the highest standard of 
organizational effectiveness. 
•Client research initiatives to support business development and strategic planning. 
•Refined financial operations by streamlining invoice creation and financial 
reconciliations, resulting in improved accuracy and a reduction in processing time. 
•Document processing and managed productions, improving team productivity 
through the adoption of advanced software functionalities. 
•participate in the organization and technological setup for webinars and virtual 
training sessions, enhancing the company’s capability to deliver continuous education 
and engagement remotely. 
•Streamlined internal communications and managed extensive scheduling for 
company executives, contributing to the maintenance of operational excellence and 
improving team efficiency. 
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06/2018 – 03/2021 Brand Advocate 
Hinduja Global Solutions\ SAGILITY 
•Guided customers through healthcare plans, explaining benefits, coverage options, 
and policy details to ensure they made informed decisions about their health 
insurance. 
•Assisted members with claims processing, providing detailed information about the 
status of their claims and necessary next steps for resolution. 
•Addressed billing inquiries and discrepancies, ensuring members understood their 
bills and resolved any issues related to charges or payments. 
• Handled updates to member accounts, including changes to personal information, 
plan selections, and dependent additions, while ensuring data accuracy and privacy. 
• Directed members to available healthcare services and providers within their 
network, explaining their options based on their plan benefits. 
•Collected and documented member feedback to relay to management for service 
improvements, contributing to continuous enhancement of support processes. 
•Adhered strictly to HIPAA regulations and company policies to protect member 
information and ensure compliance with healthcare laws and standards. 
SKILLS 
Advanced Multichannel Support 
Proficient in managing customer interactions through voice, live chat, email, and social media platforms, ensuring a cohesive and positive user experience. 
CRM and Data Management 
Skilled in Salesforce, Zendesk, ujet, five9, tenstreet, and HubSpot. adept at leveraging these platforms for comprehensive customer relationship and ticket management. 
Empathy and Problem-Solving 
Recognized for utilizing empathy in customer interactions, combined with efficient problem-solving skills to deliver meaningful solutions. 
Consultative Approach 
Expert in adopting a consultative stance to understand customer needs thoroughly and tailor support efforts to those needs. 
Process Improvement 
Committed to identifying and implementing process improvements that enhance efficiency and customer satisfaction. 
Self-Motivated Worker 
Proven ability to work independently and maintain productivity in remote settings, demonstrating strong self management and organizational skills. 
Continuous Learning and Adaptability 
Dedicated to ongoing professional development, including product training and process upskilling, to remain at the forefront of industry best practices. 
Effective Communication 
Excellent written and verbal communication abilities, adept at creating and maintaining productive partnerships across levels and departments. 
Organizational 
Demonstrated capability in handling complex scheduling, event planning, and document management with utmost precision and efficiency. 
Problem-Solving and Adaptability 
Skilled at identifying operational challenges and contributing to solutions that enhance process efficiency and team effectiveness. 
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CERTIFICATES 
EF SET Certificate 
C2 
REFERENCES 
References available upon request. 
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and this is the job post: Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Key Responsibilities:

Holding high levels of professionalism and Deel product knowledge

Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience

Efficiently work through tickets via voice calls, live chats, email and social media channels

Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers

Continually learn the Deel platform, keeping up to date with product features and changes

Open communication with internal team members and business operations to help optimize and support workflows

Specialize in different account topics and become a subject matter expert
Communicating with customers through various channels (includes, but not limited to chat, email, phone, hangouts etc). 

Processing orders, forms, applications, and requests.

Deliver efficient troubleshooting and query resolution.

Identify, qualify and overcome customer objections.

Keeping records of customer interactions, transactions, comments, and complaints.

Providing feedback on the efficiency of the customer service process.

Meet deadlines in a fast paced environment.

Manage and exceed multiple performance related targets.

Participate in on-going product training and process upskilling. 

Experience and skills required: 

Preferred experience in BPO, Call Centres or Customer Facing Teams

Ability to work across multiple platforms, providing customer support using voice calls, live chats, email and social media

Fluent in written and verbal english communication skills

Have an “Outcome oriented mindset” with the quick ability to research and investigate

Demonstrated high ability in providing customer satisfaction through empathy and problem solving

Have previously embraced remote work, capable of working independently and self-motivated

Experience working within a Global SaaS company would be highly regarded

Zendesk experience is preferred

Participate in on-going product training and process upskilling.

Use initiative in identifying trends and/or process improvements.

Being adherent and flexible to internal processes and procedures.

Being open-minded and willing to accept feedback, whether positive or constructive.

Demonstrate exceptional proactiveness, seamlessly collaborates with team members, and take full ownership of tasks to drive efficient and successful outcomes.

Collaborate with the direct manager to resolve customer escalations within the agreed timeline. Communicating and coordinating with colleagues as necessary.

This is a Contractor position. The Contrator may be requested to provide their services during non-core business hours throughout the week, including during evenings.

At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

Provided computer equipment tailored to your role

Stock grant opportunities dependent on your role, employment status and location

Additional perks and benefits based on your employment status and country

The flexibility of remote work, including WeWork access where available

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