N/A, 13 Feb. 2025 , 11:28am
How can I help you today?
[Sent]

Jessica, 13 Feb. 2025 , 11:28am
Update on repair

O2 Virtual Assistant, 13 Feb. 2025 , 11:29am
Thanks for messaging with O2.
[Read]

O2 Virtual Assistant, 13 Feb. 2025 , 11:29am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
[Read]

Jessica, 13 Feb. 2025 , 11:29am
07742336881

O2 Virtual Assistant, 13 Feb. 2025 , 11:29am
Thanks 👍- give me a second whilst I check your details.
[Read]

O2 Virtual Assistant, 13 Feb. 2025 , 11:29am
[Rich Content]
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Jessica, 13 Feb. 2025 , 11:29am
None

O2 Virtual Assistant, 13 Feb. 2025 , 11:29am
Please select one of the Options to proceed
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O2 Virtual Assistant, 13 Feb. 2025 , 11:29am
[Rich Content]
[Read]

Jessica, 13 Feb. 2025 , 11:29am
It’s about my Account

O2 Virtual Assistant, 13 Feb. 2025 , 11:29am
Thanks! 🙏
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O2 Virtual Assistant, 13 Feb. 2025 , 11:29am
Please can you confirm your full Name
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Jessica, 13 Feb. 2025 , 11:29am
Jessica sloane

O2 Virtual Assistant, 13 Feb. 2025 , 11:29am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Jessica, 13 Feb. 2025 , 11:29am
Yes

O2 Virtual Assistant, 13 Feb. 2025 , 11:30am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
[Read]

Info [Automated], 13 Feb. 2025 , 11:30am
You are now connected to Ashwini, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Ashwini will be replying in a few minutes.
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Jessica, 13 Feb. 2025 , 11:30am
I have sent my phone to be repaired. I'm looking for an update , timescale etc .

Ashwini, 13 Feb. 2025 , 11:32am
Hello Jessica, I do sense that you are concerned with the update on the repair. Rest assured, we're committed to addressing your concerns efficiently.  
  
Could you please help me with the IMEI number of the device which you have send to repair so that I can get it checked for you.
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Jessica, 13 Feb. 2025 , 11:34am
355938/831517/1

Ashwini, 13 Feb. 2025 , 11:40am
Jessica, Thank you for sharing the IMEI number.  
  
Please help me with the correct IMEI number, as I am not able to pull the account with it.
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Ashwini, 13 Feb. 2025 , 11:46am
I am sorry we have caught you during the busy hour. I do not mean to rush you, just checking if you need any more assist regarding your query?
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O2, 13 Feb. 2025 , 11:50am
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 13 Feb. 2025 , 11:50am
[Rich Content]
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Jessica, 13 Feb. 2025 , 11:51am
Yes, continue ✔️

O2, 13 Feb. 2025 , 11:51am
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
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Info [Automated], 13 Feb. 2025 , 11:51am
You are now connected to Shariq, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Shariq will be replying in a few minutes.
[Read]

Jessica, 13 Feb. 2025 , 11:51am
355938/831517/1

Shariq, 13 Feb. 2025 , 12:00pm
Hi Jessica, thank you for the information..  
Can you please confirm the repair reference number so I can check it for you?
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Shariq, 13 Feb. 2025 , 12:07pm
Hi Jessica, I have not heard you for a while, can you please confirm the above information?
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O2, 13 Feb. 2025 , 12:21pm
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 13 Feb. 2025 , 12:21pm
[Rich Content]
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Jessica, 13 Feb. 2025 , 12:26pm
Yes, continue ✔️

O2, 13 Feb. 2025 , 12:26pm
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
[Read]

Jessica, 13 Feb. 2025 , 12:26pm
Chat keeps crashing

Jessica, 13 Feb. 2025 , 12:27pm
001297388

Info [Automated], 13 Feb. 2025 , 12:27pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Read]

Act as Soaif Ali and suggest the next best response saying, I am sorry but there's no repair case on your account, do you have any reference of the repair booked, the date and time would also help, just to confirm was this repair booked at store or via call?. Response should be acknowledging and empathetic