Hi pretend that you are an expert in creating a profile for a candidate pool job hunters your task is to create on  for Kendrick who is currently seeking a job he has he was selected to be in a candidate pool this is theses are the email he received: 
Aina Lansangan <<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>>
Aug 30, 2024, 2:33 PM (1 day ago)
to me

Hi Kendrick,


Welcome to the Go2 Candidate Pool!

Before anything else, watch the video below! It will tell you the next steps from here.
Welcome to GO2 Candidate Pool!


Have you seen the video? Great! 

👉 Here is the survey that I mentioned in my video:
https://careers.go2.io/v/i/t/hpmb9lvfk6fv/w32faan898tw

Here are the links for quick access to the resources, but make sure to watch my video before going through them.
How to Create a GO2 Candidate Profile
How to Record a GO2 Intro Video

Be sure to accomplish it as soon as you can! Matching will start profiling you only after you have completed it.

Lastly, here are some FAQs for your reference.


I’m excited to get this started! Hit me up if you have any questions!

Best,
<PRESIDIO_ANONYMIZED_PERSON>
 3 Attachments
  •  Scanned by Gmail
and email 2: 
Juan Chacon <<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>>
Fri, Aug 30, 2:33 PM (1 day ago)
to me

Hey Kendrick,
Congratulations! We have decided that you are qualified to be part of our Go2 talent pool. Pat yourself at the back for reaching this far. You deserve it!

We will now forward your application to our talent pool. Our matching team will now also handle your application moving forward.

Recap of desired rate: You've provided a preference for an hourly rate of $7/hr. Please note that this rate is now part of your profile and will be used by our matching team to find you a fit partner and get you to a partner selection process. Once you agreed to a specific partner selection pool this rate will be locked.

As we are committed in supporting you here is my performance feedback:

Highs:
Demonstrated strong problem-solving abilities, particularly in analyzing complex customer issues, evaluating potential solutions, and implementing effective resolutions, as evidenced by your example involving a dispute between a renter and owner at Outdoorsy.
Exhibited flexibility and a learning mindset in adapting to new technologies, such as the document viewer system (Tableau), despite initial challenges in navigating the system.
Showcased reliable time management strategies and self-discipline, including separating tasks based on priority, using a timer to manage your workload effectively, and consistently reviewing industry updates during breaks or after shifts.
Maintained effective communication throughout the interview, demonstrating comprehension of the questions asked, coherence in providing relevant examples, and a willingness to incorporate feedback to improve the quality of your responses.
Actionable items:
Focus on providing more specific and detailed examples: While your examples were relevant, aim to offer more depth and concrete details to better showcase your competencies and experiences.
Enhance response structure: Practice organizing your thoughts before responding to ensure a clear and logical flow, making it easier for the listener to follow your train of thought.
Demonstrate resilience: Be prepared to provide clear examples of how you remained composed and overcame challenges or setbacks in various situations, particularly when adapting to changes or managing competing priorities.


Our matching team will be in touch to finalize your candidate profile and discuss your work preferences. Keep an eye on your email inbox—and just in case, your spam folder—for their welcome message and further instructions.

Also, here is a Link to our website FAQs. If you have additional questions or concerns, please email us.

Regards,
Juan now this is thw template you must use to create the job profile: G02
[Paste your
picture
here. Make
ure it fits
he frame.]
Strengths
• [Enter your skill
hereJ
[Enter your skill
[Enter your skill
here.]
[Enter your skill
here.]
• [Enter your skill
here.]
• [Enter your skill
hereJ
For questions about this Candidate
Profile. please get in touch with us.
<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
au 723-9457
G02
Candidate Profile
[Enter your complete name here.]
G02 Teammate
Years Experience:
Location: [City, Country]
Beyond the Profile: [Using a few words, write something fun about
yourselfJ
Hi, I'm [Enter your nickname here]!
Career Summary
[Most recent role] I [Most recent company]
Start Date (Month Year) - End Date (Month Year)
[Most recent role] I [Most recent company]
Start Date (Month Year) - End Date (Month Year)
[Most recent role] I [Most recent company]
Start Date (Month Year) - End Date (Month Year)
[Most recent role] I [Most recent company]
Start Date (Month Year) - End Date (Month Year)
[Most recent role] I [Most recent company]
Start Date (Month Year) - End Date (Month Year) The Pitch
[What makes this role the right fit for you? In at least 3 sentences, provide any
additional skills (soft and hard skills) and information that you can use as a strength
to become successful with communicating with your partners and at work in general.
Provide real-life situations where you were able to apply your soft/hard skills to
overcome a challenge. Write in first-person point of view. Here are some of questions to
help you out:
1. How do you ensure success at work?
2. How will you work with your teammates/partners to achieve one goal?
3. How will you showcase your strengths at work? ]
Rockstar Moments
[List an accomplishment / contribution / initiative / award / recognition that you
have done / received in the past. Provide the employer name who provided the
award, your role, and further context of this award. What did you
do/accomplish to receive the award? What was the biggest impact of this
accomplishment/project/initiative? Write in first-person point of viewJ
[List an accomplishment / contribution / initiative / award / recognition that you
have done / received in the past. Provide the employer name who provided the
award, your role, and further context of this award. What did you
do/accomplish to receive the award? What was the biggest impact of this
accomplishment/project/initiative? Write in first-person point of viewJ
Academic Roots
[University /College], [Last year attended]
[Course taken], [Graduate or Undergraduate]
[Major, if applicable)  this is your resume:  Kendrick Mitchell
javellmitchell@gmail.com 8763942618
PROFILE
I am a dynamic individual who is oriented towards yielding good results. I have been in customer support, sales and
client engagement for over six years now in different sectors. I have great expertise in leveraging on advanced
customer service skills, sales optimization and relationship building to enhance business growth and improve the
satisfaction of customers. Capable of using CRM systems like Zendesk and Salesforce well as I can improve my
abilities to work from various regions without an office constantly working on my professional development.
EDUCATION
09/2019 – 06/2020 DISTINCTION COLLEGE
CSEC
Courses: Caribbean History,English Language,Information Technology, Mathematics,
Principles of Account, Principles of Business,Social Studies
09/2018 – 06/2019 H.E.A.R.T TRUST
CSEC
•Human and social Biology
09/2021 – 06/2023
Kingston, Jamaica
University of the Commonwealth Caribbean
Associate Degree in Business Administration
PROFESSIONAL EXPERIENCE
09/2022 – 07/2024 Customer Supports specialist (Remote)
Outdoorsy
•Refined customer support processes using a consultative and empathetic approach,
leading to a significant 35% improvement in customer satisfaction. Implemented
strategies that allowed for efficient ticket resolution across voice calls, live chats,
email, and social media channels.
•Spearheaded a cross-functional initiative to enhance product knowledge and support
workflows, resulting in reduced resolution times and a 25% increase in customer
experience ratings.
•Utilized proactive problem-solving and detailed investigation practices to address and
resolve customer issues, ensuring high levels of service quality and customer loyalty.
•-Actively participated in ongoing product and process upskilling, becoming a subject
matter expert in the travel and recreational vehicle industry sector.
05/2021 – 05/2022 Virtual Assistant (Remote)
Alliance Global
•Supported document management and administrative operations, utilizing advanced
Microsoft Office and CRM functionalities, ensuring the highest standard of
organizational effectiveness.
•Client research initiatives to support business development and strategic planning.
•Refined financial operations by streamlining invoice creation and financial
reconciliations, resulting in improved accuracy and a reduction in processing time.
•Document processing and managed productions, improving team productivity
through the adoption of advanced software functionalities.
•participate in the organization and technological setup for webinars and virtual
training sessions, enhancing the company’s capability to deliver continuous education
and engagement remotely.
•Streamlined internal communications and managed extensive scheduling for
company executives, contributing to the maintenance of operational excellence and
improving team efficiency.
1 / 3
06/2018 – 03/2021 Brand Advocate
Hinduja Global Solutions\ SAGILITY
• Providing tailored guidance through health insurance plans, benefits, and claims
processing, vastly improving members’ understanding and satisfaction.
• Efficiently managing member inquiries using CRM tools and databases, maintaining
strict adherence to HIPAA for privacy and accuracy.
• Reducing customer complaints by 30% through effective problem-solving of
insurance claims, billing issues, and coverage questions.
• Implementing feedback mechanisms to boost customer experience, leading to
significant improvements in service quality and member retention.
• Ensuring prompt issue resolution in collaboration with healthcare providers and
internal teams, reinforcing the commitment to member health and well-being.
• Mentoring new team members, enhancing team performance, and keeping abreast of
industry developments to offer current and impactful member support.
SKILLS
Advanced Multichannel Support
Proficient in managing customer interactions through voice, live chat, email, and social media platforms, ensuring
a cohesive and positive user experience.
CRM and Data Management
Skilled in Salesforce and Zendesk usage, adept at leveraging these platforms for comprehensive customer
relationship and ticket management.
Consultative Approach
Expert in adopting a consultative stance to understand customer needs thoroughly and tailor support efforts to
those needs.
Process Improvement
Committed to identifying and implementing process improvements that enhance efficiency and customer
satisfaction.
Self-Motivated Worker
Proven ability to work independently and maintain productivity in remote settings, demonstrating strong selfmanagement and organizational skills.
Continuous Learning and Adaptability
Dedicated to ongoing professional development, including product training and process upskilling, to remain at
the forefront of industry best practices.
Effective Communication
Excellent written and verbal communication abilities, adept at creating and maintaining productive partnerships
across levels and departments.
Organizational
Demonstrated capability in handling complex scheduling, event planning, and document management with
utmost precision and efficiency.
Problem-Solving and Adaptability
Skilled at identifying operational challenges and contributing to solutions that enhance process efficiency and
team effectiveness.
CERTIFICATES
EF SET Certificate
C2
2 / 3
REFERENCES
References available upon request.
3 / 3create the best on that can make you stand out in the candidate pool add things you feel would make Kendrick stand on the profilice even if it is not located on the resume you a tone that is not ai way/tone be more humanize make it as if you are in touch with your human side make it sound pationate as possible and more