analuyze this cpnversation and the job edescription and answer to this candidate be don't give too much info fiorst keep attractive, use her previous expriene from the CV etc, mnake it not too long 

CV
Contactar
<PRESIDIO_ANONYMIZED_URL> (LinkedIn)
Aptitudes principales
Kipsu
Sales
MailChimp
Languages
Italian (Native or Bilingual)
Spanish (Professional Working)
English (Native or Bilingual)
French (Limited Working)
German (Limited Working)
Dutch (Limited Working)
Anneke N.
Customer Success Manager at Amadeus | Sales | HotSOS & Delphi
Products
Barcelona, Cataluña, España
Experiencia
Amadeus
Customer Success Manager
agosto de 2023 - Present (1 año 10 meses)
Liaison between customers and Amadeus’ departments to support customers
to adopt and grow product penetration to maintain positive customer
satisfaction and experience
Define Loyalty strategy for customer base segments and its KPIs
Provide consulting on product line and proactively scopes jointly with Product
team the technical solution required to address customer requirements,
analyze customers’ needs, and recommends solutions that optimize value for
both the customer and Amadeus
Continuous and pro-active customer interaction for renewals, growth and
satisfaction assessments
FrieslandCampina
3 años 5 meses
Project Manager
enero de 2022 - agosto de 2023 (1 año 8 meses)
Barcelona, Catalonia, Spain
Promoted to Project Manager for the F&B Business unit, leading various
projects & events for full organization (3 entities in Spain and 1 in Italy)
Project manager for stand at Alimentaria & Hostelco 2022 (Food & Hospitality
fair), including design, operations & budget management
Plan end-to-end creative company events for full organization & executive
committee, such as teambuilding and leadership workshops
Leading complex continuos improvement projects in factory, focusing on BoM,
inventory values & goods receivals aiming for significant annual savings
Management Assistant
abril de 2020 - enero de 2022 (1 año 10 meses)
Barcelona, Catalonia, Spain
BRS RELOCATION SERVICES S.L
Page 1 of 4
Relocation Consultant
mayo de 2019 - abril de 2020 (1 año)
Barcelona, Catalonia, Spain
Onboarding of the new mobility software/ CRM implementation
Training of field consultants on software & procedures
Assisted international and high-profile clients with their move to Barcelona,
including real estate and local requirement tasks
Hilton London Bankside
3 años 3 meses
Reception Manager
febrero de 2018 - febrero de 2019 (1 año 1 mes)
London, England Metropolitan Area
Motivated and led a team of 20 receptionist from different cultures and
backgrounds
Used creativity, energy and empathy to motivate my team members and
colleagues
Assisted Front of House Manager with strategies to achieve team KPI’s
1st property having a vegan suite, was part of the project management team
Super-user on Hilton CRM system, point of contact for whole property
Responsible for recruitment, training and development for Front Office
Guest Relations Manager
diciembre de 2015 - enero de 2018 (2 años 2 meses)
London, England Metropolitan Area
January 2017 – Awarded Manager of the Year
Used creative methods to personalize guest stays, received regular
recognition from Hilton Corporate Office & General Manager
Dealt with multiple emergency situations both guest and staff related
W Doha Hotel & Residences
Welcome Desk Agent
octubre de 2014 - noviembre de 2015 (1 año 2 meses)
Doha, Qatar
Implementing training plans & checking brand standards, coaching
SPG Keyless, opting guest in for mobile check in with their smartphone
MCI Group
Professional Congress Organizer
enero de 2014 - octubre de 2014 (10 meses)
Geneva, Switzerland
Page 2 of 4
Administration, Hotel & Registration operations, coordinating over 4000
participants
Onsite congresses in Milan, Italy & Belgrade, Serbia
Pulitzer Amsterdam
Duty Manager
diciembre de 2011 - junio de 2012 (7 meses)
Amsterdam, North Holland, Netherlands
Responsible for all departmental issues
Guest relations and complaint handling
Hotel safety & security, solving engineering and technical issues
Baur au Lac
Food And Beverage Intern
junio de 2010 - diciembre de 2010 (7 meses)
Zurich, Switzerland
Service – Banquet – Room service
Educación
Les Roches Crans-Montana Global Hospitality
Bachelor of Business Administration & Bachelor of Science
in Entrepreneurship with Event Management, Hospitality
Management · (2010 - 2014)
La Salle BCN
Curso gestión de proyectos  · (octubre de 2021 - noviembre de 2021)
Blue Mountains International Hotel Management School
Exchange Semestre in Australia  · (2012 - 2012)
European School of Varese- Italia
European Baccalaureate  · (2002 - 2009)
Les Roches Crans-Montana Global Hospitality
Actividad
05/14/2025, Mickael BAUMAN ha añadido al candidato a Customer
Service Representative Dutch/ French 94513
Page 3 of 4
05/14/2025, Visto por Mickael BAUMAN
Page 4 of 4

job description 
Customer Service Representative Dutch Speaking
Barcelona — SPAIN
HomeJoin our teamExplore opportunitiesCustomer Service Representative Dutch Speaking
Req ID

94513

Posted

May 13, 2025

Function

Customer Service

Location

Barcelona, B, ES, 08000

CUSTOMER SERVICES REPRESENTATIVE DUTCH SPEAKING
Location: Barcelona, Spain

 

The Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while ensuring clear and effective communication. Working closely with cross-functional teams, you’ll play a vital role in fostering customer satisfaction and loyalty by upholding service level agreements and company guidelines.

 

Your main focus:

 

Customer Interaction and Resolution: Act as the first point of contact for customer and commercial care, providing prompt and professional support across multiple communication channels (phone, email, chat, etc.).
Order Management: Handle all types of customer orders from placement to invoicing, ensuring accuracy and efficiency. Manage order rescheduling, back-order management, and invoicing (EDI, PDF, or mail).
Collaboration with Internal Teams: Work closely with Shared Service Center (SSC) Credit Management to address blocked orders, Planning and Logistics to meet requested delivery dates, and Transportation teams to track deliveries. Provide valuable order and volume insights to these departments.
Customer Communication: Deliver clear and accurate information to customers regarding orders, delivery statuses, invoices, product availability, pricing discrepancies, and claims. Maintain the company’s tone and customer experience standards while adapting to customer-specific needs.
Returns and Refusals: Manage returns and refusals, including analysis, approval coordination, and processing with the SSC.
Issue Resolution and Escalation: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the CS Operations Manager when required.
Audit Support and Compliance: Provide support for daily, monthly, and yearly audit checks (e.g., OTC22, OTC50), ensuring compliance with company policies and standards.
 

Working for Coty means constant opportunities and change. You will be managing a lot of things at the same time, but this is also what makes it exciting!

 

Key success measures for the Customer Services Representative include the following:

 

Operational Efficiency: Achieve high Fill Rate On Time (FROT) and Order Accuracy rates while ensuring timely delivery cycles and error-free order processing. Support revenue recognition reconciliations and provide accurate data in daily operational updates (DDS).
Customer Satisfaction: Maintain excellent Customer Satisfaction Scores (CSAT) through efficient, accurate, and professional customer service interactions.
Training and Development: Complete all required training programs and demonstrate ongoing professional growth and skill enhancement.
Process Adherence and Improvement: Strictly follow standard operating procedures (SOPs) and work instructions while contributing to continuous process improvements.
 

The Customer Services Representative will liaise with various stakeholders, such as:

BU CS Operations Manager
BU Sales representatives
BU Supply planning
Logistics & transportation
Customers
Master data analysts
SSC
 

YOU ARE A COTY FIT

 

You have strong problem solving skills and have the ability to think quickly & resolve issues effectively. As a Customer Services Representative, you get energy from working in a fast-paced, diverse, and challenging environment.

 

Other than that, we are looking for candidates who:

 

Have a high school diploma or equivalent (required)
Bachelors degree in a relevant field (preferred)
1-3 years experience in a customer service, support or call center role
Knowledge & technical understanding of SAP for Order Processing
Experience with CRM tools (e.g., Salesforce, Zendesk) will be a plus
Basic fluency/proficiency in English and proficient or native in Dutch
Good communication & interpersonal skills
Strong MS office skills, especially MS Excel
Multitasking ability, with excellent time management and organizational skills
 

OUR BENEFITS

As our Customer Services Representative, some of the benefits you will receive are:

Competitive remuneration and perks will be matched with your experience and knowledge.
Ticket restaurant (daily diet for meals)
Company products / Access to the company shop
Life and accident insurance
 

 

RECRUITMENT PROCESS  

A screening call with the recruiters
A first online/in-person interview with hiring managers
A second interview (optionally)
Feedback, verbal offer
Hiring
 

ABOUT COTY

 

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career.



conversation 

Mickael BAUMAN • May 14, 2025 at 10:54 AM
Level-up Opportunity at COTY / Barcelona / Spain

Hi Anneke

I’m Recruitment Relationship Manager EMEA at Coty. We believe you could be an interesting fit for a senior opportunity we currently have available in our new Barcelona office.

Are you open to exploring new career possibilities? When would be the best time for you to talk?

Thank you for your time, and I look forward to hearing from you!

Best regards,

Mickael Bauman
Recruitment Relationship Manager EMEA
Coty

Mickael BAUMAN
Recruitment Relationship Manager EMEA
Anneke N.
Anneke N. • May 14, 2025 at 11:08 AM Accepted
Hi Mickael, thank you for reaching out, am open to talk, however before we schedule a call would you be able to share the job description and ideally a salary range as well please? Thank you, Anneke