Act as a highly successful career coach or career counselor.

You will help an individual in the with over 10 years of career-related experience rewrite their existing resume to better align with the provided job description. Ensure all pertinent keywords are included within the Skills section of the new resume 

Don’t ask more than 2 questions at a time, and provide suggestions on how to identify the answers.

Job description:
Head of Customer Success
Become part of our leadership team and help us build our CS team to make our customers successful!
Our Customer Success team at Humaans is responsible for providing exceptional experiences to our customers to ensure they can optimise their time and effort for what's really needed - the employees.
If you have built and developed successful customer success teams before and are enthusiastic about building trusted relationships with customers, we'd love to chat!

About us
Hi, we’re Humaans! We help globally scaling organisations transform their HR processes with a human-centric approach.
At Humaans, we want to empower People teams to create a customisable HR stack by offering flexibility and scalability to seamlessly integrate with other best in class platforms and point solutions, such as Google Workplace, Slack, Okta, Greenhouse, Lattice, DocuSign and more. The stack enables companies to manage employee data, documents, contracts, reporting, and people processes that power your entire HR structure.

We have raised $20 million in VC funding to date. Investors include major tech players such as Lachy Groom; Slack founder Stewart Butterfield; Shopify founder Tobias Lütke; Figma Founder Dylan Field; Linkedin ex-CEO Jeff Weiner; Stripe COO Claire Johnson; Y Combinator; Moonfire; Frontline Ventures; Exor and more.

Our journey is only at the beginning, and we’re looking for people excited about driving real impact. As a human centred company (quite literally), every team member counts - and that’s where you come in.

You’re excited by

    Building, leading and executing on a world class Customer Success strategy to drive value for our customers across all touch points with Humaans

    Attracting, retaining and growing exceptional talent across CS, Support and other customer facing areas

    Being a product champion and advocate for Humaans with the world outside

    Supporting executive leaders and operators in achieving key business outcomes

    Constantly building meaningful relationships at executive level

    Contributing to strategy definition for customers from onboarding to growth and renewal

    Establishing Humaans as trusted partner for our customers and turning them into advocates

    Improving customer retention metrics (adoption, retention, engagement)

Things that will get us excited about you

    Track record in building and leading high-performing teams across Customer Success, Customer Support, and Account Management in SaaS with focus around large SMBs and Mid-Market

    Experience in managing accounts ranging from $20k to $100k+ in ACVs

    Strong executive presence and natural propensity to build relationships with C-Suite/Leadership teams at both startups and larger organisations

    Commercial mindset, comfortable with a competitive landscape and focus on driving long-term customer value

    Ability to define metrics and utilise data to improve customer experience

    Ability to attract, retain and grow exceptional talent and able to grow the team in an efficient way and not only by headcount expansion

    Ability to work cross-functionally and harmoniously with Sales and Product/Engineering teams to help drive our strategy and inform business decisions

    Comfortable in a fast paced environment with changing priorities and has experienced early stage company growth (ideally Series B to D)

    Travel to meet customers across Europe from time to time will be required


Our Commitment to Diversity

At Humaans we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Current Resume: 
FIRSTNAME LASTNAME
Empowering Customer Success with Strategic Insights and Innovative Solutions

Summary
Results-driven customer experience manager with 8+ years in fast-paced SaaS environments, specializing in driving customer success and leading high-performance teams. 
Demonstrated impact in increasing customer satisfaction to >90%, and optimizing cross-functional collaborations with Sales, Marketing, Product, and Engineering. 
Committed to empowering organizations through strategic initiatives, fostering strong client relationships, and championing effective change management to achieve business objectives.
Eager to contribute to Fable’s mission to empower the full range of human diversity through inclusive product design.



Contact information
abcdefg@gmail.com
<PRESIDIO_ANONYMIZED_URL>
+1 (123) 456 7890

Experience
Manager, Strategic Initiatives
Deloitte Global
2021 - 2022
Deloitte leverages newest technologies, and programs to help our clients stay ahead of change, deliver impact that matters, and transform disruption into lasting value.

• Managed the development of the global ‘Future of Trust’ initiative, empowering organizations to proactively tackle critical business issues
• Created a research-driven tech platform to quantify Trust, elevating it to a strategic asset for organisations to gain a competitive advantage
• Designed innovative strategies to establish Trust as a pivotal business factor, and elevated its importance across all C-suite functions
• Led global cross-functional teams of experts across marketing, sales, internal communications, and research development to create a diverse and adaptable Trust framework



Manager, Financial Crimes
Deloitte Canada
2017 - 2021
Deloitte helps companies protect their brand and reputation by proactively advising on their exposure to fraud, corruption, and other financial crime issues.

• Spearheaded AML transformation projects with Canada’s top banks to enhance compliance and bolster monitoring across all lines of defense.
• Initiated, planned, executed, controlled, and closed projects to ensure timely and budget-friendly delivery.
• Coordinated the creation of innovative FinTech solutions aimed at streamlining AML threat detection processes and boosting efficiencies.
• Managed high-performance teams, fostered strong working relationships with extended teams and stakeholders, and upheld project integrity through effective communication and meticulous documentation.

Sr. Consultant, Customer Experience
Blueprint Software Systems
2014 - 2017
Blueprint helps IT leaders de-risk complex projects, and resolve costly business functions with its best-in-class requirements definition and management solution.

• Accelerated complex IT projects and customer success through the delivery of business process improvement solutions and innovative technology solutions
• Increased customer satisfaction ratings to >90% and reduced churn through effective onboarding, implementation, and product training
• Supported clients’ internal change management strategy, proactively identified opportunities for new solutions, and managed a seamless customer journey to drive organic growth



Solutions Consultant, Financial Crimes
Detica (now SymphonyAI) NetReveal
2012 - 2014
Detica NetReveal provides financial crime, risk management and fraud detection and prevention across banking, financial markets, and insurance

• Delivered social network analytics solutions to detect and predict potential fraud for a consortium of insurers representing ~70% of the Ontario market, that led to the creation of an official fraud-monitoring body
• Led product demos, sales proposals and proof of concept executions, generating ~$2M in revenue through successful presentations, and key partnerships



Education
Computer Engineering
University of Toronto
2008


Skills
Stakeholder engagement
Program management
Customer success
Team management
Change management
Cross-functional collaboration
SaaS experience
Innovative solutions
Sales support
Sales



Additional information
Publications
Overcoming new challenges in the battle for trust; Can you measure trust within your organization?

Mentorship
University of Toronto Engineering Alumni Mentorship Program; Deloitte career coach

Interests
Food-inspired traveler; pastry connoisseur & aspiring chocolatier