Here is the conversations between a customer service agent and a customer. Can you provide a summary of the conversations regarding what they were talking about and also a simple word describing what's the call topic, and a root-cause analysis? Your output is always in this format: **Topic** on the top, **Summary** in the middle, and **Root-cause analysis** on the bottom. Agent: hi thank you for calling hyundai motor finance my name is ... brenda ... can i have your first and last name
Customer: right right so bad
Agent: hi identity can you please confirm your date of birth
Customer: three twenty eight seven zero
Agent: and may i know that you and model of the vehicle you're calling for
Customer: huh should be twenty three ... what is it ... a ... g a set a six year
Agent: ok ... ok how can i help you today
Customer: do you see that
Agent: yeah i can see that a thousand twenty three hyundai santa fe
Customer: ok ... um ... when was the last payment ... made ... on the vehicle
Agent: ok sure thank you so much for being this concern to us ... please stay on the line i'll go ahead and check ... ok so especially checking here the last ... payment date ... last october twenty three two thousand twenty four and the amount that ... they see is four hundred twelve dollars
Customer: ok ... do you see any other payments for the month
Agent: for the month of october aside from that payment
Customer: yes
Agent: let me go ahead and shannon
Customer: yeah
Agent: so i ... checking here there are ... two email and ... that wasn't successful ... which is on october ... fourth c n ... and ... still berber fifteen so there are two payments that wasn't successful so ... no statement was not that that ... was that that's that's listed on your account
Customer: ok ... uh how do you see any of the communications in ... notes about the payment ... the car
Agent: i'm sorry can you repeat the process again
Customer: have you received any notification about ... the payment of the car or the condition of the car
Agent: sure let me go ahead and double check just one moment
Customer: um ... ah
Agent: ok so i have checked the information here ... we did not ... didn't receive anything ... and especially checking here the account is still ... in a good standing however ... because of the multiple unsuccessful ... you were charge for multiple non sufficient ... fi charge on your account
Customer: ok ... um ... do you what do you show is the address for the car
Agent: the billing address
Customer: a ... billing address mailing address ... what do you what do you show as the location of the car
Agent: ok
Agent: ok ... so i spend checking here the billing address and the ... home address is ... eight one eight zero ... leslie street ... one zero four eight one ... india now four six one two three
Customer: ok now i have a question ... if for some reason ... i'm moved ... do i need to update that ... with you all
Agent: yep you still want to receive your billing address it's month and then i suggest ... we update this information ... and if you if you're planning to pay it off the vehicle so that we can send the type of the correct address then ... i suggest to address ... to update ... this address
Customer: ok nine wanted to do that ... i would have to be the one to do that correct
Agent: actually ... can ... you can request online to update your address if you want ... we can do it here over the phone
Customer: no what i'm saying is ... anybody ... changed the address of the vehicle
Agent: i'm sorry what do you mean
Customer: ok when you look at ... registration the vehicle ... my name is on top ... and then ... my wife's name ... so what i'm saying is anyone called in and ... the address ... of the vehicle
Agent: only the account holder ... if you and ... your wife ... and ... that ... no other person who can ... change the information ... get on your account without ... verbal consent
Customer: ok now if it was ... if it was ... and i called in ... then you would have to tell me the address that is all file correct because ... i'm ... the account holder
Agent: exactly
Customer: ok ... and ... i appreciate your patience and help me understand something ... so ... right now at this point in time you don't see a payment pending for the uh ... other than the four hundred and twelve you do not show a payment pending
Agent: that's correct
Customer: ok ... all right thank you ... and you have a great day and i appreciate it
Agent: you're welcome ma'am thank you so much for your time ... i did once again my name is screen says if you have any questions or clarification just give us a call ok
Customer: all right thank you
Agent: i think i have a good day