Prepare a response to the last email from Dinesh from the email trail below. Include in the reply that all I have ever expected is for only the warranty faults of the vehicle to be fixed because they have been causing me grief and stress, putting me several times in a dangerous road risk situations and other numerous other times frustration of breaking road rules trying to use hands free phone that will not operate in the car; keep it short and professional:   

{On Fri, 16 Jun 2023 at 13:19, Dinesh Chinnappa <<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>> wrote:
Dear Mr Verrelli
 
I have spoken with the Deale Principal of Parramatta LDV and briefed him on your situation.  A representative from the dealership will reach out to you shortly to invite you to bring the vehicle in for inspection and for you to demonstrate you concerns.
 
On this occasion the Dealership has agreed to waive the diagnosis fee if the issues you have raised are none warrantable items.
 
As per normal practice any faults of manufacturer (warrantable failures ) will be repaired under warranty.
 
I trust that the above meets with your satisfaction.  
 
Regards
 Dinesh    
 
  
From: Rocco Verrelli <rlverrelli@gmail.com>
Sent: Friday, June 16, 2023 12:53 PM
To: Dinesh Chinnappa <<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>>
Cc: Palvasha Naziry <<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>>; Ben Neal <<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>>
Subject: Re: Complaint - Failure to Address Warranty Faults - LDV T60 Vehicle Reg. ENL76J
 
Dear Mr <PRESIDIO_ANONYMIZED_PERSON>,
 
Thank you for acknowledging the receipt of my email and initiating an investigation into my case. I appreciate your prompt attention to this matter.
 
Thank you for your assistance, and I look forward to hearing from you.

Regards,
<PRESIDIO_ANONYMIZED_PERSON>

 
On Fri, 16 Jun 2023 at 11:29, Dinesh Chinnappa <<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>> wrote:
Dear Mr Verrelli
 
I acknowledge receipt of your email and have commenced investigation into your case. I am sorry to hear that you have experienced difficulties with your LDV T60.
 
Please allow me some time to familiarise myself with the details of your case. Once I have concluded my investigations ither I or a member of our customer care department will make contact with you.
 
Regards
 <PRESIDIO_ANONYMIZED_PERSON>  
 
From: Rocco Verrelli <rlverrelli@gmail.com>
Sent: Friday, June 16, 2023 11:08 AM
To: Dinesh Chinnappa <<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>>
Cc: AU Ateco Reception <info@ateco.com.au>
Subject: Complaint - Failure to Address Warranty Faults - LDV T60 Vehicle Reg. ENL76J
 
Dear Mr. <PRESIDIO_ANONYMIZED_PERSON>,
 I am writing to bring to your attention the ongoing issues I have faced with LDV Australia and LDV Parramatta concerning the unresolved warranty faults with my LDV T60. Despite multiple attempts to seek assistance and resolution, my concerns have been disregarded, and the faults remain unaddressed.
As the General Manager of LDV Australia, I understand that you hold a key position in ensuring customer satisfaction and upholding the company’s reputation. Therefore, I kindly request your urgent intervention to rectify this matter and provide a satisfactory resolution. The following are the key points outlining the unresolved issues I have encountered:
1.	Dismissal of Warranty-Covered Issues: LDV Australia and LDV Parramatta have failed to acknowledge and address the existing faults covered under warranty in my LDV T60. Despite clear evidence of these faults, both entities have refused to take responsibility and provide the necessary repairs.
2.	Lack of Communication and Accountability: Throughout my correspondence with LDV Customer Relations and LDV Parramatta, I have experienced a severe lack of accountability. My inquiries and requests for specific answers have been disregarded, leading to frustration and a sense of being ignored as a valued customer.
3.	Attempted Transfer of Responsibility: LDV Australia has made repeated attempts to transfer the responsibility for the vehicle faults onto me as the customer, contrary to warranty and consumer protection laws. This evasive approach is unacceptable and contradicts the company’s obligations.
4.	Negligence in Ensuring Vehicle Safety: I have expressed concerns regarding the potential liability of LDV Parramatta, LDV Australia, and SAIC Motor in accidents resulting from manufacturing defects in the LDV T60 vehicle. The failure to address these concerns raises serious questions about the commitment to customer safety and satisfaction.
5.	Lack of Transparency and Poor Customer Service: LDV Australia’s lack of transparency and poor customer service have been evident throughout this entire process. Direct answers have been avoided, concerns have been ignored, and a lack of proactivity has contributed to the growing dissatisfaction and frustration
I believe that these issues not only violate my rights as a consumer but also reflect poorly on LDV Australia’s reputation. As a customer, I had high expectations of your company’s commitment to quality and customer satisfaction, which have unfortunately been severely undermined.

Therefore, I request your immediate intervention to ensure that the following actions are taken:
1.	 A thorough investigation of the warranty-covered issues in my LDV T60 vehicle and provision of appropriate repairs or replacement as required.
2.	An explanation for the dismissive responses, and attempted transfer of responsibility experienced during my interactions with LDV Australia and LDV Parramatta.
3.	 Assurance that steps will be taken to improve transparency, accountability, and overall customer service within LDV Australia.
4.	 Recognignition for the inconvenience, frustration, and stress caused by these unresolved issues and the subsequent negative impact on my ownership experience.
I would appreciate your prompt attention to this matter and a written response at the earliest. Please understand that the urgency of this situation stems from the prolonged duration of the unresolved faults and the dissatisfaction I have encountered throughout the process.
 
I have attached my email communication trails with both LDV Parramatta and LDV Australia for your reference.

Thank you for your understanding and anticipated swift resolution. I trust that as the General Manager, you will take the necessary steps to address these concerns and restore my faith in LDV Australia’s commitment to customer satisfaction.

Regards,
<PRESIDIO_ANONYMIZED_PERSON>}