David, 03 Jan. 2025 , 11:07am
07716454333

O2 Virtual Assistant, 03 Jan. 2025 , 11:07am
Thanks for messaging with O2.
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O2 Virtual Assistant, 03 Jan. 2025 , 11:07am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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David, 03 Jan. 2025 , 11:08am
07716454333

O2 Virtual Assistant, 03 Jan. 2025 , 11:08am
[Rich Content]
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David, 03 Jan. 2025 , 11:08am
Something Else ❔

O2 Virtual Assistant, 03 Jan. 2025 , 11:08am
[Rich Content]
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David, 03 Jan. 2025 , 11:09am
Account & Contract 📑

O2 Virtual Assistant, 03 Jan. 2025 , 11:09am
[Rich Content]
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David, 03 Jan. 2025 , 11:09am
Transfer account ownership

O2 Virtual Assistant, 03 Jan. 2025 , 11:09am
[Rich Content]
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David, 03 Jan. 2025 , 11:09am
Pay Monthly

O2 Virtual Assistant, 03 Jan. 2025 , 11:09am
If you have a Pay Monthly account, you can transfer your mobile number to someone else if the new owner is aged 18 or over and already has an O2 contract in their name.
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O2 Virtual Assistant, 03 Jan. 2025 , 11:09am
[Rich Content]
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David, 03 Jan. 2025 , 11:09am
Yes

O2 Virtual Assistant, 03 Jan. 2025 , 11:09am
As you have a Device Plan, this needs to be fully paid off before you can transfer your number.
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O2 Virtual Assistant, 03 Jan. 2025 , 11:09am
[Rich Content]
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David, 03 Jan. 2025 , 11:09am
No

O2 Virtual Assistant, 03 Jan. 2025 , 11:10am
[Rich Content]
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David, 03 Jan. 2025 , 11:10am
👎 No

O2 Virtual Assistant, 03 Jan. 2025 , 11:10am
[Rich Content]
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David, 03 Jan. 2025 , 11:10am
Speak to an Expert

O2 Virtual Assistant, 03 Jan. 2025 , 11:10am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 03 Jan. 2025 , 11:10am
[Rich Content]
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David, 03 Jan. 2025 , 11:12am
It’s about my Account

O2 Virtual Assistant, 03 Jan. 2025 , 11:12am
Thanks! 🙏
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O2 Virtual Assistant, 03 Jan. 2025 , 11:12am
Please can you confirm your full Name
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David, 03 Jan. 2025 , 11:12am
David King

O2 Virtual Assistant, 03 Jan. 2025 , 11:12am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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David, 03 Jan. 2025 , 11:12am
Yes

O2 Virtual Assistant, 03 Jan. 2025 , 11:12am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 03 Jan. 2025 , 11:22am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Soaif Ali, 03 Jan. 2025 , 11:23am
Hi David, and good morning! I appreciate you contacting O2. My apologies for the wait.  
  
I'm here to assist you with your O2 account and transfer of ownership. Please share your query in detail. If you have multiple questions, listing them all together would be very helpful.
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David, 03 Jan. 2025 , 11:27am
Hu

David, 03 Jan. 2025 , 11:27am
I'm still in contract

David, 03 Jan. 2025 , 11:28am
But it should end sooner

David, 03 Jan. 2025 , 11:29am
But first. I want you to revert me to the original contract because one of your colleagues entered me in a 24 month contract without my consent

David, 03 Jan. 2025 , 11:30am
Look at my orders please. I saw that i was entered into a 24 month contract that I did not gave any consent

David, 03 Jan. 2025 , 11:31am
I initially only entered into an 18 month contract when I joined virgin media

David, 03 Jan. 2025 , 11:32am
And I saw that someone changed my contract

David, 03 Jan. 2025 , 11:34am
The second one is about the refund I'm owed

David, 03 Jan. 2025 , 11:40am
Hello

Soaif Ali, 03 Jan. 2025 , 11:41am
Yes, we are connected.  
Let me check this.
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David, 03 Jan. 2025 , 11:43am
Ok

Soaif Ali, 03 Jan. 2025 , 11:48am
David, you are already our of contract for the number 333 you can either be on the same plan, cancel or upgrade to cheaper tariff or phone. If you choose to be on the same plan, there is no need to take any actions, however you can let me know if you are looking for an upgrade or cancellation.  
  
Talking about the second one, I guess, you are referring to Meta Quest 3 128GB  
Can you please elaborate on this one?
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Soaif Ali, 03 Jan. 2025 , 12:07pm
I hope we have not caught you at an odd time. I do not mean to haste you, just checking if you have any further questions regarding your query? Please let me know.
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David, 03 Jan. 2025 , 12:09pm
Hello

David, 03 Jan. 2025 , 12:09pm
The meta quest deposit was refunded

David, 03 Jan. 2025 , 12:09pm
Already after 3 months

David, 03 Jan. 2025 , 12:10pm
I talking about the refund for the Honor magic V3 I have returned September

David, 03 Jan. 2025 , 12:10pm
Paypal declared that o2 did not issue any refund of £1679

David, 03 Jan. 2025 , 12:12pm
I have returned the phone and o2 confirmed to have received it. But no refund was issued for £1679

David, 03 Jan. 2025 , 12:18pm
Please refund me

David, 03 Jan. 2025 , 12:21pm
.

Soaif Ali, 03 Jan. 2025 , 12:21pm
David, we have certainly received the phone.  
  
Can you please confirm if the amount £1679 was deducted from your bank?
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David, 03 Jan. 2025 , 12:22pm
It was paypal and yes I paid the amount to paypal

David, 03 Jan. 2025 , 12:23pm
It was pay in 3 and paypal already collected the full amount from. My bank

David, 03 Jan. 2025 , 12:23pm
Paypal confirmed that no refund was issued so they could not refund me

David, 03 Jan. 2025 , 12:24pm
Paypal paid o2 and I paid 3 installment ot paypal which I already paid in full. A total of £1679

David, 03 Jan. 2025 , 12:24pm
Paypal was my payment method. Using pay in 3

David, 03 Jan. 2025 , 12:25pm
And it has been over 3 months so paypal was fully paid.

David, 03 Jan. 2025 , 12:25pm
O2 need to refund paypal so paypal could send the money to my bank.

David, 03 Jan. 2025 , 12:26pm
And yes, the payment was confirmed. I paid paypal and paypal paid o2

Soaif Ali, 03 Jan. 2025 , 12:26pm
Let me get this checked David, please stay connected.  
  
I just wanted to kindly let you know that this isn't a real-time chat service. Please feel free to go about your day as usual. You'll receive a notification on your phone whenever I respond, so you can pick up the chat at your convenience.  
  
We will stay connected, Just do not click on (X).
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David, 03 Jan. 2025 , 12:27pm
Ok, thanks.

Soaif Ali, 03 Jan. 2025 , 12:42pm
Thank you for your patience, David. I completely understand how frustrating this situation must be for you, especially since it has been over three months.  
  
I have raised your case with my manager to ensure that we investigate why the refund hasn't been processed yet. We aim to have this resolved within 48 to 72 hours, and I’ll keep you updated on our progress.  
  
Thank you for bringing this to our attention, and we truly appreciate your understanding in this matter.  
If you have any other questions or concerns in the meantime, please feel free to let me know!
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Soaif Ali, 03 Jan. 2025 , 12:48pm
I hope we have not caught you at an odd time. I do not mean to haste you, just checking if you have any further questions regarding your query? Please let me know.
[Read]

David, 03 Jan. 2025 , 12:49pm
Hello

David, 03 Jan. 2025 , 12:49pm
I have been told this so many times.es and I waited since September

David, 03 Jan. 2025 , 12:59pm
I'm overdrawn

David, 03 Jan. 2025 , 01:00pm
O2 also needs to pay me back the money I lost when my number had a glitch, according to o2

David, 03 Jan. 2025 , 01:01pm
When I need to get a new account because I could not receive and make messages and calls

Act as Soaif Ali and suggest the next best response saying, I've asked for an update from an advisor who previously raised your issue, in the meantime can you please elaborate on the number lost part. Response should be acknowledging and empathetic