I rented an apartment but when I occupied it, there were so many unresolved issues. Based on the below given history of the incident, Write a formal letter addressing to the landlord. State the disappointment of receiving the apartment with unresolved repairs and remaining maintenance problems that have left me with no choice but to reject the apartment. Below is the detail of the history of the problem:


Date of visiting the apartment to check: 22nd Ju e 2023. It was late evening and I requested her a day time to see the house. She agreed to give me a call during the weekend and after that she was not contactable. So I asked the agent who introduced this apartment to contact me as I have already given her lkr 20,000 as an advanced payment.

Then, on Wednesday, 28th June 2023, she sent me a text and said that " We are doing the kitchen work today. You can come this evening and see. Will tell you the time later, " and she sent me a text at 6.58pm saying that she has come to the apartment and to come and see the place. Even at that time, only the pantry cupboard has painted (but not properly painted nor cleaned), and her husband said that still they are working on the other repairs. I was told that all the repairs will be done and that painting will be done wherever needed. Since it was night, I could not check on the outside area as it was not clear.

Then they asked me to sign the agreement on Friday, 30th June 2023, at 6.30 pm, and after signing and handing over the advance payment, I went to get the key. But the electrician was still working at that time, and they said the work is not done, and we will finish everything today, and u can cm and chk tmrw. So i was under the impression that they would do entire repairs and cleaning by the end of the day. 

When I went on the following day I realised nothing had been done. House is not cleaned at all.. one plug point is just hanging on the wall. AC is not working. Washroom doors are broken. Not fixed. The pantry cupboard is full of cockroaches, and it was very dirty.. especially the cupboards, which were fixed on the floor.

Since they have not even swept the house i had to outsource the cleaning to abans cleaning services. I had to spend 18,500 for cleaning, tips 4500 and for their food rs. 3000 as they had to clean till 12.30am on 2nd july 2023. It was a semi furnished apartment. So I didn't move the stuff and checked the wall condition.

But at the time I moved to the house in the morning for house warming, I noticed the main door frame is damaged. It was completely decayed (which they know very well). It is not visible clearly in the night light unless you really focus on that. Also, the main door can not be opened or closed smoothly. It gets stuck every time... 

so I called Dr. Rithanchana and informed that the gas cooker is not working, the main door frame is totally damaged, other door frames are also damaged, the toilet commod is also not fixed properly, both the washroom doors were broken, the wall are full of green molds and painting is peeling in the kitchen. 

Since I felt it is not safe and healthy yo stay in the apartment as the walls are with green mold and the paining in the kitchen is peeling of and can fall inside the food. Also, the door frames are decayed. they are harmful. Especially to my 4 years old son. I tried call Dr. Rithanchana that afternoon and she was not contactable.. then i moved out of the apartment around 4pm as i felt it was not safe to keep my child at the apartment..

Then on the same day at night I was able to contact her husband and explained the entire story and he accepted that the could not check anything and they could not even move the furniture. So he agreed to give his brother's apartment which is on the 5th floor of the same building only if he agrees to give. He promised me he will inform me whether the apartment can be taken or not by next day morning.. but I fnt receive any calls. So I tried to contact her but she sent me a message saying that she s in the hospital and she will call be back. But she never called me back. Then, after i called her, she called me and said that it was our fault and we should check the entire house and tell them all the defects which is not possible at all. As house owner if they are renting out a property it us their responsibility to handover the house in an acceptable living condition.