create an none a.i cv explaining why you are the prefect fit this is the job post in the cv go into detail matching  and adding information  on the job description this is your resumeKendrick Mitchell
 javellmitchell@gmail.com +18763942618
 PROFILE
 A proactive and results-oriented Customer Support Specialist with extensive experience across global digital
 platforms, focusing on providing outstanding client services and enhancing user experiences. Leveraging over 6
 years of expertise in customer engagement, issue resolution, and cross-functional collaboration, I thrive in fast-paced
 environments that require agility and a deep understanding of technology-driven support systems. Proficient in
 using industry-standard software like Salesforce, Zendesk, and Tableau, I maintain an outcome-oriented mindset
 with a dedication to continuous improvement and professional development. My remote work experience and the
 ability to work across multiple platforms allow me to deliver exceptional support to a diverse global clientele.
 EDUCATION
 09/2019 – 06/2020
 DISTINCTION COLLEGE
 CSEC
 Courses: Caribbean History,English Language,Information Technology, Mathematics, 
Principles of Account, Principles of Business,Social Studies
 09/2018 – 06/2019
 H.E.A.R.T TRUST
 CSEC
 Human and social Biology
 •
 PROFESSIONAL EXPERIENCE
 2022 – 2024
 Customer Supports specialist  (Remote)
 Outdoorsy
 2021 – 2022
 •
 Refined customer support processes using a consultative and empathetic approach, 
leading to a significant 35% improvement in customer satisfaction. Implemented 
strategies that allowed for efficient ticket resolution across voice calls, live chats, 
email, and social media channels.
 •
 Spearheaded a cross-functional initiative to enhance product knowledge and support 
workflows, resulting in reduced resolution times and a 25% increase in customer 
experience ratings.
 •
 Utilized proactive problem-solving and detailed investigation practices to address and 
resolve customer issues, ensuring high levels of service quality and customer loyalty.
 •-Actively participated in ongoing product and process upskilling, becoming a subject 
matter expert in the travel and recreational vehicle industry sector.
 Sales Representative (Remote)
 Alliance Global
 2018 – 2021
 •
 Led B2B sales and support initiatives, driving a 40% growth in the client base by 
leveraging robust communication and negotiation skills across various platforms 
including live chats, email, and social media.
 •
 Implemented Salesforce CRM strategies to enhance the sales process, achieving a 
20% increase in sales efficiency and customer follow-up success rates.
 •
 Coordinated with marketing and product teams to align sales strategies with evolving 
market requirements, fostering a collaborative environment focused on continuous 
improvement.
 Brand Advocate
 Hinduja Global Solutions\ SAGILITY
 •
 Served as a Brand Advocate for Aetna and Humana accounts within a fast-paced 
BPO/Call Center environment, acting as the frontline liaison between the healthcare 
providers and their members. My role was instrumental in promoting and 
maintaining the integrity of the brands through exceptional service and support.
 1 / 3
•
 Employed an outcome-oriented approach to navigate members through the 
complexities of health insurance plans, benefits, and claims processing. This included 
educating customers on plan options, coverage details, and policy benefits, tailored to 
their specific healthcare needs and situations.
 •
 Mastered the use of CRM tools and proprietary databases to efficiently manage and 
resolve member inquiries, ensuring accurate and timely information was provided. 
This included handling sensitive health information with confidentiality and 
compliance to HIPAA regulations.
 •
 Demonstrated exceptional problem-solving skills by addressing and streamlining 
issues related to insurance claims, billing discrepancies, and coverage clarifications, 
resulting in a 30% reduction in customer complaint escalations.
 •
 Exercised a high degree of empathy and understanding in each interaction, leading 
to an enhanced customer experience. Implemented feedback mechanisms and 
satisfaction surveys to gather insights, which contributed to continuous service 
improvement initiatives, achieving a significant increase in customer satisfaction and 
retention rates.
 •
 Collaborated with healthcare providers, insurance underwriters, and internal 
departments to resolve member issues promptly and efficiently. This cross-functional 
teamwork ensured a cohesive approach to customer service, aligning with both 
Aetna’s and Humana’s commitment to member health and well-being.
 •
 Contributed to the training and development of new hires by sharing best practices 
and insights gained from handling complex member interactions. This mentorship 
role helped strengthen the team’s overall capability to deliver high-quality service.
 •
 Kept abreast of changes in healthcare policies, insurance products, and industry 
trends to provide the most current and beneficial information to members. This 
ongoing commitment to professional growth and product knowledge was key to 
maintaining the trust and confidence of members in our services.
 SKILLS
 Advanced Multichannel Support
 Proficient in managing customer interactions through voice, live chat, email, and social media platforms, ensuring a 
cohesive and positive user experience.
 CRM and Data Management
 Skilled in Salesforce and Zendesk usage, adept at leveraging these platforms for comprehensive customer 
relationship and ticket management.
 Empathy and Problem-Solving
 Recognized for utilizing empathy in customer interactions, combined with efficient problem-solving skills to deliver 
meaningful solutions.
 Consultative Approach
 Expert in adopting a consultative stance to understand customer needs thoroughly and tailor support efforts to 
those needs.
 Process Improvement
 Committed to identifying and implementing process improvements that enhance efficiency and customer 
satisfaction.
 Self-Motivated Worker
 Proven ability to work independently and maintain productivity in remote settings, demonstrating strong self
management and organizational skills.
 Continuous Learning and Adaptability
 Dedicated to ongoing professional development, including product training and process upskilling, to remain at the 
forefront of industry best practices.
 2 / 3
CERTIFICATES
 EF SET Certificate
 C2
 REFERENCES
 References available upon request.
 3 / 3 Ambassador Management Group (Remote), Sales Development Representative
2021 – 2022
- Conducted comprehensive outbound call campaigns targeting CDLA drivers who fit the specific job criteria for truck drivers.
- Employed a detailed screening process to assess potential truck drivers, ensuring that all candidates met the mandatory job criteria.
- Managed an extensive sales pipeline using Salesforce, ensuring accuracy in forecasting and tracking progress against targets.
- Delivered persuasive and informative virtual product presentations and demonstrations to prospective clients, effectively communicating the value proposition.
- Consistently exceeded sales targets by employing innovative sales techniques, staying abreast of industry trends, and continuously improving product knowledge.
- Developed and maintained strong relationships with potential clients, providing exceptional follow-up and support to drive conversion rates.
- Actively participated in regular training sessions and team meetings to stay updated on new products, services, and industry best practices.

Referrizer, Appointment Setter
2021 (Part-Time)
- Executed high-volume outbound call campaigns to engage with potential leads and schedule appointments for the sales team.
- Employed a thorough qualification process to screen potential clients, ensuring they aligned with company criteria before scheduling further interactions.
- Consistently updated and maintained accurate lead information in CRM systems, ensuring data integrity and facilitating seamless follow-up.
- Collaborated closely with sales and marketing teams to refine and optimize appointment-setting strategies, improving conversion rates.
- Regularly achieved and exceeded daily appointment-setting goals, demonstrating a strong work ethic and commitment to performance.
- Conducted initial needs assessments and qualification calls to gather vital information, ensuring sales representatives were well-prepared for follow-up meetings.
- Utilized advanced CRM functionalities to track and report on appointment-setting metrics, identifying areas for improvement and implementing best practices.
- Engaged in regular feedback sessions with team leaders to discuss performance, highlight successes, and identify areas for professional development.
also this is the job post: About
Full Job Description
We are looking for a virtual assistant that can assist us with a large variety of tasks such as:

CRM Management

Email Management

Research and assisting us with new projects

Using Chatgpt and other forms of AI to find solutions

Real estate experience is a plus but is not Required.

Sales coordinating experience is also a plus.


Job Responsibilities
You will be helping us with coordinating and managing our sales leads, maintaining KPI reports, Assisting us with research on new topics and providing solutions for our company.


Job Requirements
3+ years administrative assistant experience. -
Very Fast and Secure Internet Connection
Familiarity with tech such as google workspace products and crms
Ability to research and complete projects with minimal instruction and supervision

Skills Required
Admin Support - Intermediate
CRM - Intermediate