Jonathan, 17 Feb. 2025 , 06:34pm
Still no phone and I was told it would be today

O2 Virtual Assistant, 17 Feb. 2025 , 06:34pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 17 Feb. 2025 , 06:34pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Jonathan, 17 Feb. 2025 , 06:34pm
07564540611

O2 Virtual Assistant, 17 Feb. 2025 , 06:34pm
[Rich Content]
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Jonathan, 17 Feb. 2025 , 06:34pm
Something Else ❔

O2 Virtual Assistant, 17 Feb. 2025 , 06:34pm
[Rich Content]
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Jonathan, 17 Feb. 2025 , 06:34pm
Orders & Deliveries 🚚

O2 Virtual Assistant, 17 Feb. 2025 , 06:34pm
[Rich Content]
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Jonathan, 17 Feb. 2025 , 06:34pm
My order hasn't arrived

O2 Virtual Assistant, 17 Feb. 2025 , 06:34pm
[Rich Content]
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Jonathan, 17 Feb. 2025 , 06:34pm
Existing customer

O2 Virtual Assistant, 17 Feb. 2025 , 06:34pm
[Rich Content]
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Jonathan, 17 Feb. 2025 , 06:34pm
Device

O2 Virtual Assistant, 17 Feb. 2025 , 06:34pm
If you're expecting a replacement or a new device, you’ll be able to track your order in My O2, once you’ve had an email saying it’s been dispatched.
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O2 Virtual Assistant, 17 Feb. 2025 , 06:34pm
[Rich Content]
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O2 Virtual Assistant, 17 Feb. 2025 , 06:34pm
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Jonathan, 17 Feb. 2025 , 06:34pm
👎 No

O2 Virtual Assistant, 17 Feb. 2025 , 06:34pm
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Jonathan, 17 Feb. 2025 , 06:35pm
Speak to an Expert

O2 Virtual Assistant, 17 Feb. 2025 , 06:35pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 17 Feb. 2025 , 06:35pm
[Rich Content]
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Jonathan, 17 Feb. 2025 , 06:35pm
It’s about my Account

O2 Virtual Assistant, 17 Feb. 2025 , 06:35pm
Thanks! 🙏
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O2 Virtual Assistant, 17 Feb. 2025 , 06:35pm
Please can you confirm your full Name
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Jonathan, 17 Feb. 2025 , 06:35pm
Jonathan stannage

O2 Virtual Assistant, 17 Feb. 2025 , 06:35pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Jonathan, 17 Feb. 2025 , 06:35pm
Yes

O2 Virtual Assistant, 17 Feb. 2025 , 06:35pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 17 Feb. 2025 , 06:35pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 17 Feb. 2025 , 06:36pm
Hi Jonathan, thanks for contacting O2. I can sense your request with regards to your order.  
  
I can certainly help you, but can you share you correct phone number, as I am unable to pull up any account with the above number?
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Jonathan, 17 Feb. 2025 , 06:36pm
07564540611

Soaif Ali, 17 Feb. 2025 , 06:52pm
Thanks for the information. I am sorry that the order hasn't reached you yet.  
Upon checking the status I have found that the order is out of delivery from the depot.  
  
The estimated date is 17 February 2025, but apparently as the day has almost passed, you won't be getting the delivery today.  
  
But I am sure your brand new iPhone 16 Plus 128GB Ultramarine will be with you by tomorrow.  
  
I hope this details help you with your query?
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Jonathan, 17 Feb. 2025 , 06:52pm
It was estimated to be here on Friday also

Act as Soaif Ali and suggest the next best response saying, I am sorry for this. I am being optimistic that your order will be delivered tomorrow but I still have raised this with DHL, they will respond back to us within 24 -48 hours with an update on your parcel. Response should be acknowledging and empathetic