Kendrick Mitchell
 javellmitchell@gmail.com
 PROFILE
 +18763942618
 A Dynamic and tech-savvy Customer Support Specialist with over 5 years of experience in facilitating superior
 customer service and technical support within the travel and technology sectors. Demonstrated expertise in
 troubleshooting technical issues and employing CRM and customer support software to elevate customer
 satisfaction. Proficient in collaborating with development teams to identify and resolve software bugs,
 complemented by exceptional communication skills and a commitment to continuous learning.
 PROFESSIONAL EXPERIENCE
 Customer Supports specialist (Remote)
 Outdoorsy
 •
 Delivered technical support and troubleshooting for a leading travel and recreational 
vehicle industry platform, utilizing Salesforce and Zendesk.
 •
 Worked closely with the development team to identify and resolve customer issues, 
improving service quality and customer satisfaction.
 •
 Regularly updated product knowledge to stay abreast of industry developments, 
contributing to an 80% customer satisfaction rate.
 Sales Representative (Remote)
 Alliance Global
 •
 Spearheaded remote customer support initiatives for Outdoorsy, a leading platform 
in the travel and recreational vehicle industry.
 •
 Led remote sales efforts for Alliance Global, concentrating on business-to-business 
(B2B) transactions.
 Acquired new clients through targeted outreach and relationship-building strategies.
 •
 •
 Employed Salesforce to monitor and manage the sales pipeline, guaranteeing precise 
forecasting.
 •
 Delivered virtual product presentations and demonstrations to prospective clients, 
highlighting the value proposition.
 •
 Collaborated with marketing teams to coordinate sales strategies with current market 
requirements.
 Customer Service rep (Hybrid)
 Hinduja Global Solutions\ SAGILITY
 Adhered to company policies and procedures while handling customer service duties.
 •
 •
 Gained foundational comprehension of the healthcare sector, health insurance 
varieties, and Aetna’s healthcare programs to aid customers with inquiries.
 •
 Demonstrated proficiency in conflict resolution, displaying patience, active listening, 
and diplomacy when dealing with dissatisfied customers.
 •
 Showcased aptitude for paying close attention to detail and accurately recording all 
necessary data during customer interactions.
 EDUCATION
 2022 – 2023
 2021 – 2022
 2018 – 2021
 DISTINCTION COLLEGE
 Courses: Caribbean History,English Language,Information Technology, Mathematics, 
Principles of Account, Principles of Business,Social Studies
 H.E.A.R.T TRUST
 CSEC
 Human and social Biology
 •
 09/2019 – 06/2020
 09/2018 – 06/2019
SKILLS
 CRM & Customer Support Software
 Experienced with Zendesk, and familiar with Intercom and Freshdesk; open to learning and employing new tools 
such as AWS, Azure, or Google Cloud.
 Problem Solving & Conflict Resolution
 Time Management & Organization
 Capacity to strategically allocate time, resources, and energy to accomplish goals and meet deadlines.
 Excellent Verbal and Written Communications
 Strong verbal and written English communication skills, adept at developing technical documentation and 
customer correspondence.
 Team Collaboration
 Effective in working with international teams and collaborating with development teams to improve product 
functionality and resolve issues.
 Email & Inbound/Outbound Call Handling
 COMPUTER SKILLS
 Tableau, Salesforce, Zendesk, Microsoft Office, Google Suite, Hubspot, Email, Slack,
 Technical Support & Troubleshooting
 Proven ability to diagnose and resolve complex technical issues, enhancing customer satisfaction
 CERTIFICATES
 EF SET Certificate
 C2
 REFERENCES
 References available upon request. this is you resume  and this is the job description: The mission of the Executive Administrative Coordinator is to provide high-level administrative support to the CEO, COO, and the senior leadership team to advance company initiatives and goals by filtering their day-to-day functions and create new efficiency.

A day in the life of…
Provide Scheduling Support & Coordination - Helps the senior leadership team in scheduling and organizing team meetings by maintaining a deep understanding of each schedule to make things fit as necessary. 
Provide Clerical & Administrative Support - Drafts letters, memos, reports, reimbursements, and other documents for the CEO and leadership staff.
Maintain High Comfort Level in Tech Stack - In collaboration with the POPs Tech Assistant, stays up to date on the company tech stack (Google Suite, LeadSimple, Slack, AI-driven note-taking tool, etc.) and drives for efficiency with the Leadership Team. 
Arrange Travel and Accomodations - Organizes, books, and manages travel needs for the CEO and leadership staff.
Schedule & Attend Meetings on Behalf of CEO & COO - Taking notes and recording minutes as necessary. Files all notes appropriately and shares summaries with necessary parties and provides support in creating presentations or materials for meetings.
Assist Daily Logistics for CEO - Reviews and prioritizes the schedule and daily tasks for leadership in order to offer focused time to the CEO: 
Organize and reply to correspondence via email, slack, or phone
Keep the CEO advised of time-sensitive and priority issues, ensuring follow-up
Determine priority of matters needing CEO attention and redirect matters to other staff if appropriate.
Maintain paper and electronic filing systems in a confidential and sensitive capacity.
Assist in Leadership Responsibilities  - Coordinate and assist in project planning, prioritizing, and special projects for the entire leadership team.
Serve as Primary Point of Contact for CEO - Facilitate communications between CEO and other staff including helping to coordinate the work of different groups and providing administrative support.
Assist POPS Department with Administrative Needs - Ensure that administrative tasks are liaised between POPs and Leadership departments where need be. 
Expectations for your first 90 days:
Collaborate with each member of the leadership team to determine their current productivity and reduce by 10%.
Maintain a schedule management satisfaction rating of 80% by 90 days, 90% by 120 days
Support zero inbox for entire leadership team.
Fully and independently manage all EOS documentation and be able to deliver impactful efficiency.
Craft and implement clear expectations from CEO, COO and leadership team.
Participate in each department’s L10 (team meeting)
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Perks:
8 Company Holidays + week off between Christmas & New Years
6 weeks Paid Time Off (5 weeks Vacation, 1 week Sick)
1 Volunteer day with the organization of your choice
Monthly Healthcare Allowance
Yearly Vacation Allowance
Fun and outcome driven work environment with a smart, hard working team
Location independence
Mission driven company and values-based culture
🚀 Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?

‍

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

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The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.

Please only apply if you:
Embrace learning new technology 
Learn fast
Communicate crisply
Manage your time and task lists impeccably
Proactively seek solutions
Own your outcomes
Embody emotional maturity
Bring an optimistic “can do” attitude
Supply your own internet and smartphone
5+ years of experience as an executive assistant to senior leadership team
Have fully remote executive assistance experience

Our Interview Process
Fill out the application
Answer questions via video questionnaire to help use get to know you (15 minutes)
Culture Conversation with a member from our People Operations team (30 minutes)
Offline work sample test (up to 60 minutes)
Interview with Hiring Manager - VP of People Operations (60 - 90 minutes)
Interview with COO and CEO (60-90 minutes)
Panel interview with leadership team (up to 60 minutes)
Offer call (15 minutes)
Written offer
Start date commences a 90 day onboarding period
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SO…Are You All In?

Not everyone can hang. It take a special person - 

Someone who’s all IN. We are building a “rocket ship” at LeadSimple,

And we need All Stars to help us accomplish our mission.

LeadSimple, our team members are connected and driven leaders,

Who take personal responsibility for what they create.

We hit deadlines, we’re obsessed with both the customer and 

Team member experience. We own the outcome, 

We overcome obstacles and we find life lessons everywhere. 

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In summary...
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You can do it in an office

You can do it from home

We really don’t care

As long as it’s known 👇

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What matters is this…

When the chips are down

And your back is against the wall

Can we count on you to make the right call?

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Judgment, intuition, or care by another name

We call it “Owning The Outcome” - because it really is the whole game

Have the customers back, and they will treat you the same

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If you can do that

Then we’re birds of the same feather

So come join our team and we’ll make music together. The question is: What stands out to you about this opportunity?