pretend that you are kendrick who is applyin to a job this is the resume : Kendrick Mitchell
	  javellmitchell@gmail.com	  +18763942618
EDUCATION
 
DISTINCTION COLLEGE	Sep 2019 – Jun 2020
Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of Account, Principles of Business, Social Studies
H.E.A.R.T TRUST	Sep 2018 – Jun 2019
CSEC
  Human and Social Biology•
PROFESSIONAL EXPERIENCE
 
Outdoorsy, Customer Supports specialist  (Remote)	2022 – 2023
•	Streamlined support processes and ensure smooth customer experiences in the travel and recreational vehicle industry.
•	Managed and resolved customer inquiries and issues through various channels, such as email, chat, and phone.
•	Collaborated with cross-functional teams to tackle complex problems and enhance the overall customer experience.
•	Utilized Salesforce and Zendesk for efficient customer relationship management and issue resolution.
•	Participated in regular training sessions to maintain up-to-date product knowledge and familiarity with industry developments.

Alliance Global, Sales Representative (Remote)	2021 – 2022  

•	Spearheaded remote customer support initiatives for Outdoorsy, a leading travel and recreational vehicle industry platform.
•	Led remote sales efforts for Alliance Global, concentrating on business-to-business (B2B) transactions.
•	Acquired new clients through targeted outreach and relationship-building strategies.
•	Employed Salesforce to monitor and manage the sales pipeline, guaranteeing precise forecasting.
•	Delivered virtual product presentations and demonstrations to prospective clients, highlighting the value proposition.
•	Collaborated with marketing teams to coordinate sales strategies with current market requirements.

Hinduja Global Solutions\ SAGILITY, 	2018 – 2021
Customer Service rep (Hybrid)

•	Adhered to company policies and procedures while handling customer service duties.
•	Gained foundational comprehension of the healthcare sector, health insurance varieties, and Aetna’s healthcare programs to aid customers with inquiries.
•	Demonstrated proficiency in conflict resolution, displaying patience, active listening, and diplomacy when dealing with dissatisfied customers.
•	Showcased aptitude for paying close attention to detail and accurately recording all necessary data during customer interactions.

SKILLS
 
Client Relationship Management (Boosted customer satisfaction from 45% to 80%, surpassing quarterly objectives.), 
Problem Solving & Conflict Resolution, 
Salesforce Management (Implemented optimal practices and tactics to elevate sales performance and consistently hit sales targets.), 
Time Management & Organization (Capacity to strategically allocate time, resources, and energy to accomplish goals and meet deadlines.), 
Tableau & Data Visualization Tools, 
Excellent Verbal and Written Communication (Mastered crafting clear, concise, and persuasive correspondence in English—emails, memos, reports, etc.), 
Cross-Functional Teamwork & Collaboration, Email & Inbound/Outbound Call Handling, 
COMPUTER SKILLS (Tableau, Salesforce, Zendesk, Microsoft Office, Google Suite, Hubspot, Email, Slack,
Inbound and Outbound Calls)
PROFILE
 
Accomplished professional with over 5 years of experience in customer service, sales, and process improvement. Demonstrating a proven track record in driving exceptional client experiences, managing customer inquiries and issues, and spearheading remote customer support initiatives. Proficient in utilizing various tools such as Salesforce, Zendesk, Tableau, Microsoft Office, Google Suite, HubSpot, Slack, and Emails, and handling both inbound and outbound calls. Highly skilled in fostering strong relationships with clients, consistently exceeding expectations while achieving an 80% customer satisfaction rate. Adaptable to working in hybrid and remote environments, committed to continuous learning and staying updated on industry trends. Recognized for problem-solving, process improvement, and effective time management skills.
 
EF SET Certificate C2
REFERENCES
 
References are available upon request.

 and this is the question: How would you handle a difficult customer?