Here is the conversations between a customer service agent and a customer. Can you provide a summary of the conversations regarding what they were talking about and also a simple word describing what's the call topic, and a root-cause analysis? Your output is always in this format: **Topic** on the top, **Summary** in the middle, and **Root-cause analysis** on the bottom. Agent: thank you so much for patiently holding my name is justin supervisor hundred finance ... can i have your first and last name please
Customer: if you were
Agent: thank you so much and have receive the you're calling in regarding the state to state transfer ... i should let you know we have ... send a ... the wrong address
Customer: yes
Agent: um
Customer: hello
Agent: yes i'm still here
Customer: yeah ... the documents on to the wrong address did you guys send out ... send out that mail like ... i've been telling you guys anything to be done like ... a s a p ... because my insurance is going to expire
Agent: so we ... we send it to a travelers ... insurance that's not where it was supposed to go right
Customer: yeah no you sent a check to travel insurance but ... insurance now has a new address ... there are no longer at that p o box they moved from connecticut to massachusetts
Agent: ok ... so we would need for ... the title to come back to us so we can go ahead and send it out ... ok
Customer: no because then my insurance is going to expire by then that type of other probably gonna come back you guaranteed ... but my insurance is expiring on the second i didn't four days ... and i have been trying to get the title from you guys for a month and you got to be giving me every single excuse ... the book you guys when he was supposed to send it to the insurance you're supposed to send it to me ... or the army and every single time you guys ... coming up with the new excuse as to why you're not going to ... so what i'll do respect i'm not going to accept that as an answer and if i need to talk to someone in corporate or i need to talk to a supervisor ... i will do that because
Agent: i'm a supervisor ma'am
Customer: am not about to ... another supervisor on top of you because ... i'm not going to ... house and dollars and get my insurance canceled because you guys are not sending the title to where ... to go
Agent: so there's just one title ... and that's how i don't ... deliver already to the p o box
Customer: they ... took the title why can't there be a duplicate title that i was
Agent: click the title it will take four to six weeks ... it will take longer ma'am
Customer: person
Customer: why can't i process ... why can't ... process ... expedited because when i had spoke to the last representative ... they told me that that process will be activated
Agent: we cannot expedite the duplicate title comes from the d n b ... that's processing time through their site
Customer: which we ended ... which dmv doesn't come from
Agent: so if we go ahead and submit for a duplicate title of the type ... the title that we're gonna be requesting ... it ... be from new jersey
Customer: so i can i request that title from new jersey and go pick it up because i would drive down to jersey and pick up that title like i need that title ... the next four days and i have been ... on the phone with you guys for over a month trying to get it
Agent: they
Customer: like i don't understand
Agent: they ... they will not let you get ... titles ... from them just because the ... vehicle is still being lost was
Customer: ok ... you know what ... unlimited power of attorney then because that has not been sent out and i think that i can register the card with that is that something that you can do
Agent: yeah so limited ... we did send it to ... long with the title i can request ... that limited power of attorney to be sent out ... separated ... let's see here people working so 'cause ... ok so i can go ahead and submit that ... the power of attorney ... if you wanted to go ahead and send it to your home address
Customer: can you send it to my home address ... the two two five franklin street to both places because ... i and are you sure that i can register the card with unlimited power of attorney
Agent: no i ... never i ... never said that you could go ahead and register with ... the don just sending you what you're requesting ... it would be up to the d n b they allow you to ... register just with the limited ... i know ... they do need to type
Customer: ok
Customer: thank you just unlimited power of attorney and ... i i don't know i guess i'll just go fuck myself and leave it out and dollars because i'm not gonna get the title and time ... and and i'm along the way i'll just get a lawyer into you guys for ... because ... i'm about to have financial harm 'cause because of your actions or ... lack or lack of action but that's fine ... just can you please put the power of attorney request and just send it to the two two five franklyn ... and to the fifteenth whether i have it on my it's on my uh on my file it should be there ... i give you guys that i just also a million times
Agent: two two five frankson address i don't see it on your account
Customer: it should be in the notes because that's ... that's the wrong that was the wrong address ... that was ... i just updated insurance address
Agent: which one is your ... address we're gonna send it to you
Customer: ok it's sixteen wall them ah apartment two oh two
Agent: apartment two oh two
Customer: um ... and honestly ... and never even been sent ... to ... insurance anyways ... because i was working with a customer a christopher some ... i think his name is ... to get the title sent to me ... or the arm be and i thought it was still set to be insurance ... so that probably never been sent over there because my insurance doesn't even accept the title
Agent: they're not the ones that they're gonna register you was gonna register you
Customer: no i i'm i'm gonna try her ... something ... to ... but as of right now when i told you guys ... that i need the title you guys received ... to me to the dmv ... you ... that that insurance ... wasn't even the right address ... i don't even know who to call you guys to even send that over there ... like there was no communication about that because i was i just i had given a long time ago ... and there was no communication
Agent: that address was provided on october twenty fours ... first ... by the customer
Customer: yeah but i've been speaking to other representative afterwards ... to try and get it sent somewhere else because that address ... they weren't going to send it back to you guys ... so there was no communication that the total was even going to be sent out ... and i like ... you see what i mean because i was talking with somebody with corporate ... that's fine that's fine can you just ... please send unlimited power of attorney
Agent: yeah i already submitted the request ... for the part trying to reach out to you
Customer: it's not going to be expedited because like i said i have four days
Agent: we cannot expedite the request to expedite the request it's gonna take three to five business days
Customer: and then it's going to take another three to five business days for that to get sent over here
Agent: seven
Agent: five to seven business days standing at one time
Customer: and you guys please do priority now you guys the back of the title
Agent: yes for the title we do 'cause it's our title ... for any other documents we do not do it unless there's a ... credit for u p s account number provided ... from the customer
Customer: oh not just ... what
Agent: if fedex or ups account number provided by the customer
Customer: so can i give you my account number for that to get extra data
Agent: yes what will be ... wouldn't be decided to talk to you yes
Customer: um ... you can you have to do you mean like to create like a stooping label
Agent: no ... p s ... accounts ... that customers can go ahead and ... that's what i need the account number for either ups or fedex
Customer: going to get the ... mailing time expedited
Agent: it gets overnight
Customer: all right ... give me a second let me log in to my ups account ... you ... give ... my account number
Agent: yes that's
Customer: ok ... um ... um ... ok ... hello
Agent: yes ma'am thank you
Customer: ok ... how am i supposed to find my ... my ... like ... number like the
Agent: see it's um where it says my profile ... if you see an account number here
Customer: um ... under my profile ... no ... i ... don't see it
Agent: no
Customer: really ... um ... let me see ... um ... um ... let me check my email i gotcha
Agent: and ... it says ... it's gonna send you the ... account number to email
Customer: you ... know ... um ... i ... just to see like if it's like ... um ... ok i have a fedex account number
Agent: ok ... i can go ahead and use that one
Customer: ok let me know when you're ready
Agent: and you said it's a fax right
Customer: yeah
Agent: ok i'm ready
Customer: ok it's zero three two nine nine ... zero one ... six six eight ... zero zero zero one
Agent: or repair to you one more time a zero two two ... nine nine zero one six six eight zero ... zero zero zero one
Customer: yeah
Agent: and it's ... i'm sorry i submitted that request first overnight
Customer: ok
Agent: ok anything else i can assist you with today
Customer: you don't
Agent: ok
Customer: um ... it's gonna be ... to the sixteen well the month of right
Agent: yes that is correct
Customer: ok thank you
Agent: thank you have a good
Customer: ok um