review if my skills and the job description for (Administrative Services (ASK) Assistant Officer) position at (KPMG) match? Tell mismatch percentage. Job description: Administrative Services (ASK) Assistant Officer
Administrative Services (ASK) Assistant Officer

OVERVIEW:

KPMG Jamaica has a delivery center named “Jamaica Extended Support Services (JESS)” operating from Kingston, which is contracted to provide back office support to its member firm KPMG United States (“the Client”).  The Client is expanding operations at JESS to support the Administrative Services process area.  Team members within the delivery center work with Client’s stakeholders under a team extension model to support Client’s back office operations. The Client performs tasks related to administrative services.

JOB SUMMARY:

The JESS Administrative Services resources are responsible for performing various tasks in accordance with standard operating procedures provided by the Clients’ Administrative Services team including, but not limited to customer communications, collaboration with internal KPMG teams, supporting client engagements, reconciliations, client and market research, document processing, data analysis, PowerPoint presentations, coordinating meetings and training events, and booking travel. 

The JESS Administrative Services, Assistant Officer reports primarily to the JESS Administrative Services Team Lead but will also take direction from other Client team members who are accountable for supported work.

JOB RESPONSIBILITIES:

JESS Administrative Services Officers work in our virtual business center environment, serving in a vital role and providing excellent customer service and administrative support to KPMG’s partners, managing directors, directors, senior managers and managers. This is a dynamic, high-energy position. Current core responsibilities may include:

Provide proactive customer communication and prompt responses to messages
Collaborate with KPMG internal teams to support requests
Support client engagement management, including creating and managing invoices, drafting client engagement letters using firm standard templates, conducting time and expense reconciliations, processing payables, and other activities
Perform SYNC Client Relationship Management updates and edits
Research and book travel reservations
Coordinate and schedule conference rooms for meetings
Format documents; Compile/edit spreadsheets using intermediate and advanced Excel functions
Edit PowerPoint presentations; Process purchase requisitions and invoices
Assist with onboarding new hires
Conduct client and market research
Update and format resumes for inclusion in proposals or posting on KPMG portal
Assist with materials to support internal and external training events
KNOWLEDGE, SKILLS, and COMPETENCIES:

Education/Experience

Bachelor’s Degree from an accredited university/college or Equivalent Professional Accreditation
Minimum six (6) months administrative support experience
Computer proficiency with MS Word, PowerPoint, Excel, and Outlook and other office tools
Technical

Intermediate to advanced knowledge and use of office productivity tools (MS Office)
Intermediate to advanced knowledge of other business information systems
Ability to complete higher complexity tasks or intermediate complexity tasks at higher volumes accurately and completely with high degree of independence
Interpersonal

Strong communication skills and interpersonal judgment
Ability to communicate very effectively both orally and in writing
Capable of being entrusted with “confidential” information
Identifies opportunities to optimize processes and team performance
Ability to be flexible with job duties and scope of work
Ability to resolve escalated issues within work scope
Asks questions to seek clarification and direction when needed
Excellent customer service and problem solving skills
Ability to thrive in an environment of constant change and continuous learning
Superior organizational skills and dedication to completing projects in a timely manner
Detail oriented and comfortable working in a fast-paced environment
Ability to manage multiple tasks and prioritize appropriately
Strong team player that supports more junior members and improves overall team performance
Leadership

Demonstrates self-confidence and awareness of actions
Takes ownership and accountability for work quality and outcomes
Takes the initiative to develop skills and competencies that will lead to personal advancement 
Builds productive work relationships with peers and stakeholders. My skill/resume:Kendrick Mitchell
 <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> +18763942618
 PROFILE
 An adaptable and dedicated professional with over 6 years of diverse experience excelling in customer service,
 administrative support, and technical expertise. My background spans significant roles where I’ve championed
 enhanced communication strategies, operational efficiencies, and technology-driven solutions. Armed with a proven
 ability to thrive in dynamic environments, my focus is on delivering exceptional results through a blend of analytical
 prowess, collaborative energy, and a continuous improvement mindset. Proficient in an array of industry software
 and CRM platforms, I am committed to leveraging my skills to contribute to the success and growth of forward
thinking organizations. My experience working remotely has honed my ability to manage projects autonomously
 while being an effective team player across global teams. I’m eager to apply my versatile skill set to new challenges
 and industries, bringing a proactive approach to achieving business objectives and exceeding stakeholder
 expectations.
 EDUCATION
 09/2019 – 06/2020
 DISTINCTION COLLEGE
 CSEC
 Courses: Caribbean History,English Language,Information Technology, Mathematics, 
Principles of Account, Principles of Business,Social Studies
 09/2018 – 06/2019
 H.E.A.R.T TRUST
 CSEC
 Human and social Biology
 •
 PROFESSIONAL EXPERIENCE
 2022 – 2024
 Customer Supports specialist  (Remote)
 Outdoorsy
 2021 – 2022
 •
 Refined customer support processes using a consultative and empathetic approach, 
leading to a significant 35% improvement in customer satisfaction. Implemented 
strategies that allowed for efficient ticket resolution across voice calls, live chats, 
email, and social media channels.
 •
 Spearheaded a cross-functional initiative to enhance product knowledge and support 
workflows, resulting in reduced resolution times and a 25% increase in customer 
experience ratings.
 •
 Utilized proactive problem-solving and detailed investigation practices to address and 
resolve customer issues, ensuring high levels of service quality and customer loyalty.
 •-Actively participated in ongoing product and process upskilling, becoming a subject 
matter expert in the travel and recreational vehicle industry sector.
 Virtual Assistant (Remote)
 Alliance Global
 •
 Supported document management and administrative operations, utilizing advanced 
Microsoft Office and CRM functionalities, ensuring the highest standard of 
organizational effectiveness.
 Client research initiatives to support business development and strategic planning.
 •
 •
 Refined financial operations by streamlining invoice creation and financial 
reconciliations, resulting in improved accuracy and a reduction in processing time.
 •
 Document processing and managed productions, improving team productivity 
through the adoption of advanced software functionalities.
 •
 participate in the organization and technological setup for webinars and virtual 
training sessions, enhancing the company’s capability to deliver continuous education 
and engagement remotely.
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2018 – 2021
 •
 Streamlined internal communications and managed extensive scheduling for 
company executives, contributing to the maintenance of operational excellence and 
improving team efficiency.
 Brand Advocate
 Hinduja Global Solutions\ SAGILITY
 •
 Providing tailored guidance through health insurance plans, benefits, and claims 
processing, vastly improving members’ understanding and satisfaction.
 •
 Efficiently managing member inquiries using CRM tools and databases, maintaining 
strict adherence to HIPAA for privacy and accuracy.
 •
 Reducing customer complaints by 30% through effective problem-solving of 
insurance claims, billing issues, and coverage questions.
 •
 Implementing feedback mechanisms to boost customer experience, leading to 
significant improvements in service quality and member retention.
 •
 Ensuring prompt issue resolution in collaboration with healthcare providers and 
internal teams, reinforcing the commitment to member health and well-being.
 •
 Mentoring new team members, enhancing team performance, and keeping abreast of 
industry developments to offer current and impactful member support.
 SKILLS
 Advanced Multichannel Support
 Proficient in managing customer interactions through voice, live chat, email, and social media platforms, ensuring 
a cohesive and positive user experience.
 CRM and Data Management
 Skilled in Salesforce and Zendesk usage, adept at leveraging these platforms for comprehensive customer 
relationship and ticket management.
 Consultative Approach
 Expert in adopting a consultative stance to understand customer needs thoroughly and tailor support efforts to 
those needs.
 Process Improvement
 Committed to identifying and implementing process improvements that enhance efficiency and customer 
satisfaction.
 Self-Motivated Worker
 Proven ability to work independently and maintain productivity in remote settings, demonstrating strong self
management and organizational skills.
 Continuous Learning and Adaptability
 Dedicated to ongoing professional development, including product training and process upskilling, to remain at 
the forefront of industry best practices.
 Effective Communication
 Excellent written and verbal communication abilities, adept at creating and maintaining productive partnerships 
across levels and departments.
 Organizational
 Demonstrated capability in handling complex scheduling, event planning, and document management with 
utmost precision and efficiency.
 Problem-Solving and Adaptability
 Skilled at identifying operational challenges and contributing to solutions that enhance process efficiency and 
team effectiveness.
 CERTIFICATES
 EF SET Certificate
 C2
 2 / 3
REFERENCES
 References available upon request.
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