Umad, 30 Dec. 2024 , 10:01am
Hi

O2 Virtual Assistant, 30 Dec. 2024 , 10:01am
Thanks for messaging with O2.
[Read]

O2 Virtual Assistant, 30 Dec. 2024 , 10:01am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
[Read]

Umad, 30 Dec. 2024 , 10:01am
07511309333

O2 Virtual Assistant, 30 Dec. 2024 , 10:01am
[Rich Content]
[Read]

Umad, 30 Dec. 2024 , 10:01am
Billing & Payments 💷

O2 Virtual Assistant, 30 Dec. 2024 , 10:01am
[Rich Content]
[Read]

Umad, 30 Dec. 2024 , 10:01am
Buying & Upgrading 🛒

O2 Virtual Assistant, 30 Dec. 2024 , 10:01am
Sorry, we need you to select one of the below options.
[Read]

O2 Virtual Assistant, 30 Dec. 2024 , 10:01am
[Rich Content]
[Read]

Umad, 30 Dec. 2024 , 10:01am
Monthly payments

O2 Virtual Assistant, 30 Dec. 2024 , 10:01am
[Rich Content]
[Read]

Umad, 30 Dec. 2024 , 10:01am
What's my next bill?

O2 Virtual Assistant, 30 Dec. 2024 , 10:01am
You can view your bill in My O2.
[Read]

O2 Virtual Assistant, 30 Dec. 2024 , 10:01am
[Rich Content]
[Read]

O2 Virtual Assistant, 30 Dec. 2024 , 10:02am
[Rich Content]
[Read]

Umad, 30 Dec. 2024 , 10:02am
👍 Yes

O2 Virtual Assistant, 30 Dec. 2024 , 10:02am
[Rich Content]
[Read]

Umad, 30 Dec. 2024 , 10:02am
Yes

O2 Virtual Assistant, 30 Dec. 2024 , 10:02am
In a few words, describe how we can help you today.
[Read]

Umad, 30 Dec. 2024 , 10:02am
It has been more than a week and and I have not received my order I was told it would be available to pick up last week and did not get an update. Spoke to agent couple days ago and they said the order was dispatched and I should go to store for further information. I went to store and they didn’t mention anything further. i’m getting frustrated as as there has been no update on my order and money was taken out

O2 Virtual Assistant, 30 Dec. 2024 , 10:02am
I'm sorry you're having issues with your order. If you think it's missing, please head to the Order Tracker in My O2 to see if you can get the courier details to contact them directly. If you're unable to do this, please speak with one of our friendly experts.
[Read]

O2 Virtual Assistant, 30 Dec. 2024 , 10:02am
[Rich Content]
[Read]

O2 Virtual Assistant, 30 Dec. 2024 , 10:02am
[Rich Content]
[Read]

Umad, 30 Dec. 2024 , 10:02am
👎 No

O2 Virtual Assistant, 30 Dec. 2024 , 10:02am
[Rich Content]
[Read]

Umad, 30 Dec. 2024 , 10:02am
Speak to an Expert

O2 Virtual Assistant, 30 Dec. 2024 , 10:02am
Thanks 👍- give me a second whilst I check your details.
[Read]

O2 Virtual Assistant, 30 Dec. 2024 , 10:02am
[Rich Content]
[Read]

Umad, 30 Dec. 2024 , 10:02am
It’s about my Account

O2 Virtual Assistant, 30 Dec. 2024 , 10:02am
Thanks! 🙏
[Read]

O2 Virtual Assistant, 30 Dec. 2024 , 10:03am
Please can you confirm your full Name
[Read]

Umad, 30 Dec. 2024 , 10:03am
Umad Abbas

O2 Virtual Assistant, 30 Dec. 2024 , 10:03am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
[Read]

Umad, 30 Dec. 2024 , 10:03am
Yes

O2 Virtual Assistant, 30 Dec. 2024 , 10:03am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
[Read]

Info [Automated], 30 Dec. 2024 , 10:03am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Read]

Soaif Ali, 30 Dec. 2024 , 10:05am
Hello Umad, good morning! Thank you for reaching out to O2. I apologize for the delay in getting back to you.  
  
I see that you need help with bill.  
Upon checking, I can see that you have a credit of £10.00 on your account.  
Do you want me to refund this in to your bank?
[Read]

Umad, 30 Dec. 2024 , 10:06am
Can I use this for my next bill?

Soaif Ali, 30 Dec. 2024 , 10:08am
Yes, certainly you can use the credit for the next bill.  
We will adjust this £10.00 from your next payment.  
  
Let me know if there is anything else I may assist you with?
[Read]

Umad, 30 Dec. 2024 , 10:09am
I got a query with my order as i’m getting frustrated with the lack of updates and delays

Soaif Ali, 30 Dec. 2024 , 10:15am
Sorry to hear that you're still waiting for your AirPods, and I sincerely apologize for the delay.  
  
As you might be aware, this delay has been due to some issues at our warehouse, which have affected the processing of certain orders.  
  
However, I’m happy to inform you that our warehouse is now fully operational, and our teams are working tirelessly to dispatch all orders to our customers.  
  
We are continuing to focus on regaining full access to our main warehouse and getting stock out as quickly as possible.  
  
While we are unable to confirm individual delivery dates at this moment, customers whose orders are getting ready for dispatch will receive an email notification, including further details and a tracking number. Orders will be sent out based on the date they were placed, so please keep an eye on your inbox — including your junk or spam folders — for updates.  
  
As a tip, I recommend refreshing your inbox regularly to ensure you don’t miss any communication.  
  
Once again, I apologize for the inconvenience, and I truly appreciate your patience and understanding during this time.  
  
Let me know if there is anything else I may assist you with?
[Read]

Umad, 30 Dec. 2024 , 10:17am
I was told by previous agent my order was dispatched is that not the case? I bern getting mixed responses

Soaif Ali, 30 Dec. 2024 , 10:23am
Well the status of your order is in transit, but I am unsure whether the Airpods are being sent to our warehouse, or it is being sent from our warehouse to the store.  
  
As we have recently made a very good progress in clearing order, I am being optimistic that your order is being sent to the store from our warehouse.  
  
You can expect your order very soon, I would personally suggest to be in touch with the store rather than waiting for an email update.  
  
You can ring them on, 01733 342400  
Opening times are:  
Today 9:00 AM-5:30 PM  
Tomorrow 9:00 AM-4:00 PM  
Wednesday Closed  
Thursday 9:00 AM-8:00 PM  
Friday 9:00 AM-5:30 PM  
Saturday 9:00 AM-6:00 PM  
Sunday 10:30 AM-4:30 PM  
  
I hope this details help you with your query?
[Read]

Umad, 30 Dec. 2024 , 10:25am
On the website it says in stock ready collection tomorrow

Umad, 30 Dec. 2024 , 10:25am
Does this mean theres stock in store for collection

Soaif Ali, 30 Dec. 2024 , 10:31am
Apparently your order isn't ready to collect. Because I guess you haven't received the confirmation email to ask you to get the order collected from the store.  
  
But I would suggest you to please once reach store and check if they have some stock, which can be provided to you.  
  
Certainly, before you go, is there anything else I can help you with?
[Read]

Umad, 30 Dec. 2024 , 10:33am
When i went to store couple days ago they said to wait till tomorrow and come back

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic