can you help me create a cover letter for the position We’re seeking an analytical and detail-oriented Technical Account Manager for a fully remote role. You’ll lead the implementation and deployment of QBench, providing ongoing account management to enhance customer adoption and growth.

Responsibilities:

Oversee multiple customer projects, ensuring efficient product configuration and environment.
Manage project planning, goal-setting, and progress tracking.
Deliver customer training and handle technical queries, ensuring effective use of QBench.
Act as a liaison between clients and internal teams, maintaining strong relationships.
Conduct detailed requirements analysis and documentation.
Manage project risks, timelines, and deliverables, including functional requirements and use cases.
Provide strategic recommendations and solutions, aligning with client needs.
Conduct high-level testing and ensure smooth transition post-implementation.
Interface with engineering, product teams, and external vendors.
Manage account portfolio to ensure customer satisfaction and retention.
Participate in pre-sales and Scope of Work development.
Requirements:

Minimum 1-year experience in a laboratory environment.
Proven track record in project management, preferably with scientific workflow projects.
Strong problem-solving, negotiation, and critical thinking skills.
Proficient in software product adoption and support.
Bachelor’s degree preferred; ability to travel domestically as needed.
Preferred Attributes:

Creative and innovative mindset.
Flexibility and resilience in dynamic environments.
Analytical and solution-focused approach.
Strong team orientation and interpersonal skills. My resume is OBJECTIVE

Experienced laboratory operations professional with over a decade in high-complexity clinical testing environments. Skilled in supervising daily lab functions, ensuring compliance with CLIA and COLA standards, managing quality control processes, and supporting audits, inspections, and staff development. Seeking a role where I can apply my leadership, technical knowledge, and commitment to regulatory excellence to maintain efficient and compliant laboratory operations.

EDUCATION

Bachelor of Science in Biochemistry
University of North Texas; Denton, Texas (2013)

EXPERIENCE

Lab Operations Manager
Dallas Pain Consultants; Irving, Texas 						 
July 2020 – April 2025
•	Responsible for the clinical laboratory activities and operations to ensure accurate test results are reported in a timely manner; ensures compliance with health and safety requirements and quality management policy and procedures.
•	Supervise staff, which includes prioritizing and assigning work; conducting performance evaluations; ensuring staff is accurately trained; ensuring employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring; termination, and disciplinary decisions and recommendations.
•	Maintains all application accreditation requirements; and monitors training, random audits, and proficiency and competency testing for all professional and technical staff to ensure compliance with accreditation requirements.
•	Oversee all aspects of quality compliance monitoring, investigate technical problems, propose remedial actions, and ensure effective corrective action and improvements within the quality management system to identify trends and outliers.
•	Designs, reviews, evaluates, validates, and implements new analytical methods and quality control/quality assurance programs; assesses user needs, develops technical strategies and goals.
•	Maintains laboratory technical and quality procedures; monitors laboratory services for technical compliance; maintains industry standards.
•	Supports monthly financial reporting, budget preparation, and ensuring the laboratory is on target to meet performance and operational goals.
•	Responsible for maintaining ample department inventory and working with vendors to maintain cost-effective measures throughout the operations of the department.
•	Provides strategic leadership in the development, validation, and implementation of analytical methods and QC/QA programs; collaborates cross-functionally to assess user requirements and align technical strategies with regulatory expectations and organizational goals.

Quality Assurance Manager
Alternative Biomedical Solutions; Carrollton, Texas 
February  2016 – June 2020
•	Oversee and manage quality assurance compliance activities, audit and inspection activities, non-conformance identification and resolution, process improvement, streamline workflow, and CAPA management.
•	Responsible for overseeing the technical and operational aspects of the laboratory including testing personnel and compliance with all company programs and regulations utilizing knowledge of CLIA, COLA, CAP, HIPAA, and COLA regulations and requirements.
•	Develop, coordinate, and oversee internal and external audit procedures for the purpose of monitoring and detecting any misconduct or noncompliance, and determine the appropriate corrective action, and follow up to ensure ongoing compliance.
•	Investigates corrective actions for root cause, implements changes, and documents the process.
•	Performs assay development, assay validation, quantitative drug analysis, and correlation studies, review/writing technical documents, risk assessments/impact assessments, validation documents, IOQ protocols and final reports.
•	Perform strategic risk assessments, identify gaps and inefficiencies in internal systems, and implement corrective actions.
•	Contribute quality expertise to the development and review of design verification and validation protocols, incorporating relevant regulatory guidance and consensus standards into study design and analysis.
•	Manage audits and support regulatory inspections of contract manufacturers, suppliers and test labs, including planning, scheduling and supporting audits to assure adherence to company quality policies and applicable regulatory requirements.
•	Participates in projects for the development and implementation of strategic initiatives, validations, process improvements, new testing methodologies, and standard operating procedures to promote quality improvement.
•	Ensures that proficiency testing is performed and reviewed for all tests confirming that all results have been reviewed, and corrective action is complete for all non-conformances.

Certifying Scientist/LCMS Operator
Next Health USA; Dallas, Texas							
April 2013 – January 2016
•	Perform the general operation of the LC-MS/MS instrumentation, including performing system checks, building batches, and loading/unloading samples.
•	Responsible for performing analytical testing data review and analysis; operates LC-MS/MS equipment to perform toxicology confirmation to determine the amount of therapeutic and/or illicit drugs in a patient specimen.
•	Monitors and reviews instrumental data, and calibration curves, and identifies/quantifies target drugs in quality control and specimen chromatograms to ensure that the laboratory data and results are accurate and precise; documents routine maintenance, troubleshooting/maintaining quality assurance and repair of analytical devices and instrumentation.
•	Performs a variety of analyte extractions and prepares biological samples for LC-MS/MS data acquisition and analysis using a validated methodology.
•	Monitors the performance of equipment by implementing QC standard operating procedures; quality control data and the generation of quality control limits following established safety and quality assurance procedures.
•	Prepare stock solutions, internal standards, calibrators, quality control (QC) samples, buffers, mobile phases, and any other solvents or solutions necessary for LC-MS/MS testing.

Forensic Toxicology Laboratory Technician
Tarrant County Medical Examiner's Office; Fort Worth, Texas			
December 2011 – March 2013
•	Performs complex analytical procedures to determine the presence and quantity of suspected controlled substances and other forensic specimens.
•	Maintains care, custody, and control of evidence to meet laboratory, legal, and current accreditation standards.
•	Prepares reagents and standards; maintains an adequate level of supplies and parts.
•	Screens biological specimens for acid/neutral and basic drugs, using solid phase and liquid/liquid drug extraction techniques, and performs analysis on HPLC/UV and GC/MS instrumentation.
•	Performs toxicological analyses including ELISA, CO-oximetry, chemistries, ethanol, and volatile quantitation with headspace GC/FID, and drug testing with GC/MS, GC-MS/MS, LC-MS/MS, and/or instrumentation; critically evaluates instrumental data; reports results supported by analytical findings.