this is you resume: Kendrick Mitchell
 javellmitchell@gmail.com
 PROFILE
 +18763942618
 Dynamic and results-driven professional with over 6 years of diverse experience in customer support,
 sales, and client services across global platforms. Skilled in enhancing user experiences through
 effective engagement, problem-solving, and cross-functional collaboration. Proficient with industry
standard tools including Salesforce, Zendesk, and Tableau. Adept at thriving in fast-paced
 environments that require adaptability and a strong grasp of technology-driven systems. Demonstrated
 capability to work effectively in both remote and on-site settings. Highly committed to continuous
 improvement, professional growth, and delivering exceptional support to diverse clientele.
 EXPERIENCE
 Outdoorsy (Remote), Customer Support Specialist
 Streamlined support processes to enhance efficiency.
 •
 2022 – 2023
 Managed and resolved customer inquiries and issues through email, chat, and phone channels.
 •
 •
 Collaborated with cross-functional teams to address complex problems and improve the overall 
customer experience.
 Utilized Salesforce and Zendesk for efficient customer relationship management.
 •
 •
 Engaged in ongoing product and process training, gaining expertise in the travel and recreational 
vehicle industry.
 Alliance Global (Remote), Sales Representative
 •
 2021 – 2022
 Led remote sales efforts, acquiring new clients through targeted outreach and relationship
building strategies.
 Managed sales pipeline using Salesforce, ensuring accurate forecasting.
 •
 Conducted virtual product presentations and demonstrations to potential clients.
 •
 •
 Exceeded sales targets by implementing innovative sales techniques and staying informed about 
products and services.
 Brand Advocate (Aetna and Humana), 
Customer Service Representative
 •
 2018 – 2021
 Acted as a primary liaison for Aetna and Humana, delivering exceptional service to maintain brand 
integrity.
 •
 Guided members through health insurance plans, benefits, and claims processes, ensuring clarity 
and compliance with HIPAA regulations.
 •
 Managed member inquiries using CRM tools, resolving issues related to claims, billing, and 
coverage promptly.
 •
 Collaborated with healthcare providers and internal teams to resolve issues efficiently and 
effectively.
 Supported the training and development of new hires by sharing best practices and expertise.
 •
 •
 Stayed updated on healthcare policies and industry trends to provide accurate information to 
members.
KEY SKILLS
 •
 Advanced Multichannel Support: Proficient in managing customer interactions through voice, live 
chat, email, and social media platforms.
 •
 CRM and Data Management: Skilled in Salesforce and Zendesk usage, adept at leveraging these 
platforms for comprehensive customer relationship and ticket management.
 •
 Empathy and Problem-Solving: Recognized for utilizing empathy in customer interactions, 
combined with efficient problem-solving skills to deliver meaningful solutions.
 •
 Consultative Approach: Expert in adopting a consultative stance to understand customer needs 
thoroughly and tailor support efforts to those needs.
 •
 Process Improvement: Committed to identifying and implementing process improvements that 
enhance efficiency and customer satisfaction.
 •
 Self-Motivated Worker: Proven ability to work independently and maintain productivity in remote 
settings, demonstrating strong self-management and organizational skills.
 •
 Continuous Learning and Adaptability: Dedicated to ongoing professional development, including 
product training and process upskilling, to remain at the forefront of industry best practices.
 EDUCATION
 DISTINCTION COLLEGE
 Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of 
Account, Principles of Business, Social Studies
 REFERENCES
 Available upon request. and this is the job post; About
Full Job Description
We are seeking a meticulous and proactive Legal Administrative Assistant to join our law firm. You will play a pivotal role in managing incoming client inquiries, gathering critical information, and ensuring seamless processes within our legal practice. Your ability to communicate effectively, organize case details, and provide exceptional client service will be essential in this role.


Job Responsibilities
Client Intake

Receive and process incoming inquiries, consultations, and case requests.
Collect relevant information from clients, ensuring accuracy and confidentiality.
Handle sensitive legal data with utmost discretion.
Documentation and Case Management:

Create and maintain client profiles in our case management system.
Accurately input case-related data, including key dates, parties involved, and case specifics.
Organize and manage electronic and physical case files.
Client Communication

Communicate with clients via phone, email, or in-person to gather necessary details.
Schedule initial consultations and follow-up meetings.
Provide exceptional client service, addressing inquiries promptly.
Collaboration

Work closely with attorneys, paralegals, and other administrative staff.
Assist with scheduling, calendar management, and coordination of legal meetings.

Job Requirements
High school diploma or equivalent; associate’s degree preferred.
Proven experience as a legal administrative assistant or intake specialist.
Strong organizational skills and attention to detail.
Excellent communication skills (both written and verbal).
Proficiency in legal software and Microsoft Office Suite (Word, Excel, Outlook).
Ability to manage multiple tasks and prioritize effectively.
Familiarity with legal terminology and procedures (preferred but not required).

Skills Required
Customer Support - Expert
Admin Support - Expert
Administration - Expert
answer this question in a concise manner : What makes you different from other applicants? Why do I need you on my team?