BENEDICT RAJULA OMONDI
E-mail: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>    Phone: <PRESIDIO_ANONYMIZED_PHONE_NUMBER>    <PRESIDIO_ANONYMIZED_URL>    Nairobi
PROFESSIONAL SUMMARY
Proactive and dedicated Credit officer with a passion for business process improvements, continuous learning and innovation. Good at leveraging my attention to detail, strong analytical skills, problem-solving and systems thinking to solve problems and deliver high-impact solutions in fast-paced environment. Top strengths in data analysis, credit and risk management, building customer relations, project management and implementation, financial reporting and presentations. Helped streamline energy operations at Eaton Towers, and developed new strategies that resulted in over 20% reduction in operational expenses, saving over KES 6 million. Further honed the skills at Technology Artitude by effectively managing credit portfolios, decreasing bad debts while improving customer satisfaction. 
SKILLS 
Credit management 
Data analysis 
Customer service 
Time management skills 
Risk assessment 
Financial management 
Relationship management 
MS Office 
Python 
Communication Skills 
SQL, MySQL 
Negotiation skills 
Reporting skills 
Functional decomposition  
Analytical skills 
Financial analysis 
Banking 
Business development 
Leadership skills 
Presentation  
Interpersonal skills    

WORK EXPERIENCE
Credit Officer, Technology Artitude
March 2021 – December 2023
•	Prepare customer invoices and reconcile accounts receivable ensuring accuracy of payments in the ERP system. 
•	Generated and analyzed data for risk management and prepared accurate aging report and other reports that aided in predicting financial and investment performance.
•	Proactively manage call center operations and motivated the team, delivering exceptional customer experience.
•	Reduced bad debts by 30% through follow-ups with clients to collect outstanding debts in compliance with regulations, and negotiated payment plans with delinquent customers to minimize losses due to non-payment. 
•	Maintain accurate records of all customer interactions including notes on conversations and decisions made. 
•	Performed periodic audit on customer accounts to verify the accuracy of information provided by applicants. 
•	Minimize risks by analyzing financial data to gauge their repayment abilities, and verifying customers' documents. 
•	Improve customer satisfaction by 20% by establishing and maintaining good customer relations and regular communication via phone, email, chat or site visits as per the internal controls. 
•	Lead and supervised the business development team to help in sales and marketing, which saw a growth of 10%. 
Energy Administrator, Eaton Towers
June 2018 – January 2020
•	Analyze energy data using Microsoft Excel to evaluate energy usage and costs, identify loopholes, and improvised programs that corrected the issue and reduced operational expenses by 20%, saving over 6 million shillings.
•	Increase the accuracy of accounts payable for Energy projects through thorough verification before payment processing and keeping records for analysis and future needs. 
•	Prepared budget estimates and projections and assisted in project planning and coordination to produce a strategy that best aligns with the company policies and goals, regulatory requirements and falls within the budget. 
•	Prepared insightful reports and charts on the performance of various energy units and offered recommendations. 
•	Offered support services and served as the key contact point for the sub-contractors and real estate and KPLC account managers, and resolve any issues or discrepancies arising in the accounts, withholding tax, and payments. 
•	Design energy efficiency projects and programs and manage their implementation to ensure they meet deadlines, budgets, specifications, and legal requirements. 
•	Tracking, monitoring, and evaluating the progress of projects being implemented in various sites. 
Accounts Clerk, Uchumi Sacco
January 2018 – May 2018
•	Analyzed applicants' financial and credit status to determine credit worthiness of members and their credit limit.
•	Processed invoices/accurate billing, maintenance of office mail, and collection of loan payments. 
•	Helped in managing hotel operations owned by the Sacco, including inventory management and logistics. 
•	Collaboration with colleagues in the finance department in accounting tasks from petty cash management, accounts payable, accounts receivable, reconciliation and posted journal entries with 100% accuracy. 
•	Use innovative and analytical mindset to improvise risk management strategies while following the Sacco policies. 
•	Prepared monthly and annual financial statements, and during year-end audit activities to ensure compliance. 
•	Performed bookkeeping and bank reconciliations on all Sacco accounts to ensure all transactions have been posted appropriately in compliance with regulatory and company procedures.
•	 Collaborate with sales and marketing team in selling the Sacco products to potential and existing Sacco members.
Finance Intern, ICDC
January 2017 – April 2017
•	Support to reconcile accounts by verifying entries and comparing system reports to balances to ensure 100% accuracy and integrity, and maintain track of all payments and expenditures. Responsible for petty cash management, documentation and assist in timely payment processing. 
EDUCATION 
Bachelor's degree, Economics and Finance 
Machakos University 
KCSE 
Butula Boys School 
KCPE 
Moody Awori Primary School 
CERTIFICATION 
•	S/4 Finance: Fiori Accounts Receivable Analytics – LinkedIn 
•	S/4 Finance: Fiori Accounts Payable Analytics – LinkedIn 
HONORS AND AWARDS 
•	Certificate of Outstanding Achievement, Eaton Towers 
Streamlined energy operations and developed new strategies that resulted in a 20% reduction in operational expenses, saving over KES 6 million 
REFERENCES 
Available upon request 

Can you change the above cv to make it fit the role below. Please note that you only change or add a few roles but do not change the positions held
Job Description/Requirements
Office Administator Responsibilities:
-Manage agendas/travel arrangements/appointments etc. for the upper management
-Manage phone calls and correspondence (e-mail, letters, packages etc.)
-Create and update records and databases with personnel,customers, financial and other data
-Track stocks of office supplies and place orders when necessary
-Submit timely reports and prepare presentations/proposals as assigned

Customer Success Responsibilities:
-Creating, organizing and managing client portfolios
-Assist customers in loan application process and document collection. 
-Provide accurate, valid and complete information to clients.
-Communicate with clients who have an account with us to form manageable repayment plan.

Key requirements:
-Ability to interpret and follow complex information and instructions.
-Familiarity with CRM systems and practices.
-Attention to detail, great time management skills and the ability to prioritize workload.
-Taking ownership for work results, strong will to tackle things, and open to advice/positive criticim. 
-Excellent communication, presentation and problem solving skills. 
-Computer literacy- Microsoft office tools, Apps and technology/Google services (Google docs, spreadsheets)/Typing speed 20 WPM
-At least a Diploma graduate (Carry your academic certificates to the interview). 
-25,000KES~28,000KES starting salary depending on computer skills and the result of the interview.

Computer skill test in the interview: 
We will ask the interview candidate to perform some basic practical tasks on google services.
Candidates are expected to complete all the tasks within the given time.