Here is the conversations between a customer service agent and a customer. Can you provide a summary of the conversations regarding what they were talking about and also a simple word describing what's the call topic, and a root-cause analysis? Your output is always in this format: **Topic** on the top, **Summary** in the middle, and **Root-cause analysis** on the bottom. Agent: hi thank you for calling customer service my name is sarah may i have your first and last name please
Customer: hello sir my name is william i'm
Agent: thank you so much for that sir and before we get started may i go ahead and verify the last four of your social
Customer: yes ... zero one one four
Agent: thank you so much ... ok ... and how may i help you today sir
Customer: uh ... i'm calling about uh ... four i'm calling to know the status of my ... vehicle transport ... a letter and ... uh ... the state to state transfer from ... the white to california ... from my twenty twenty two ... and ah
Agent: ok ... check status of few ... um ... junes her ... from ... four eight two california
Customer: yes
Agent: ok give me one second let me go ahead ... and ... look into that for you ... was ... friday ... um ... ok here you ... go ... ok so ... ok ... ok so it looks like it's ... been approved ... um ... let's see it looks like it was on the twenty second ... ok ... um ... and then i'm looking at the other notes let's see ... nine ... and then it looks like you called in on the twenty fifth
Customer: yes
Agent: um ... so you should be receiving the letter by the end of this week
Customer: huh ... not the end of today
Agent: um ... um progress ... um ... progress ... no i don't ... transfer car she age confirm ... um ... ok ... yeah ... all i see is ... when you called in on the twenty fifth to ... check ... to follow up on it ... they advise you that you would be receiving the letter within five business days ... and you should be receiving them by next week
Customer: um
Agent: or by like the end of this week
Customer: they told me that it would be being sent today ... at the end of the day ... most
Agent: that they're gonna send out the document
Customer: and uh i really need the
Agent: or ... you should be receiving them today
Customer: huh...huh
Customer: yes that's what they told me
Agent: that you would be receiving them today
Customer: yes
Agent: and what it does agent ... ok ... yeah because it shows ... within five business days ... after you receive those documents
Customer: they said ... they said a five business days ... after i submit the first set of documents which is the vehicle transport checklist
Agent: huh
Customer: uh it should be approved ... and i wanted the proof ... they said uh ... it should be within five business days which is uh today
Agent: and you still have not received anything
Customer: no ... i have no idea
Agent: um ... um
Customer: i've been trying to get this letter since the beginning of the month ... i don't know if i ... on my uh ... folder you can see if there's ... request from the beginning of october ... but ... i don't know there seems to be some complications on your end ... for any hyundai ... um ... uh ... so that so then i ... and then i make sure ... everything was received and accrued
Agent: um
Agent: huh
Customer: and they told me to be done by today
Agent: um ... yeah 'cause i do see the checklist ... there is one ... the fifth ... the ninth ... and the tenth
Customer: um so ... i've been trying been trying to get a hold of you guys ... and so i can get a letter
Agent: zero ok if i go ahead and put you on a brief hold and ... um ... my manager
Customer: uh ... yes ... i also believe i ... to a one of the managers ... name frankie ... yes that's fine ... thank you very much sir
Agent: you're welcome give me one second
Customer: huh
Agent: ok thank you so much for holding sir sorry about that i'm just trying to get it figured out figured out ... so i'm gonna have to go ahead and resend ... um ... that letter ... and it's gonna take another five business days you're gonna have to wait another five business days ... to receive it
Customer: ok
Customer: um
Agent: see
Customer: was it sent the first time
Agent: um ... yes ... but ... probably an issue on our end ... no it was sent to your through mail regular mail
Customer: the the email
Customer: so it would you be able to send of your email
Agent: let me go ahead and see ... let me go ahead and verified to see if i'll be able to send it to you via email ... to ... um ... yeah so they're gonna go ahead and email you the ... uh ... the letter
Customer: ok um ... if you if you're ... new it would come in today
Agent: um
Customer: because i i really need that lower and i've been ... nice ... if you can see as well ... go ahead and try to get it seems to be any of this month ... and uh ... it's just i don't know i don't know why maybe it's like ... it's just and you guys has a hyundai or whatever but
Agent: um
Customer: taking a long time
Agent: yeah ... it's four ... hundred and ... seven ... p ... email ... i'm gonna go ahead ... and ... right ... hi ... ok give me one second ... yep ... yeah ... give me ... s ... zero zero ... five ... if they don't have it ... they don't you email it to you by the end of today ... and ... they will most likely do it tomorrow
Customer: um ... you know one tomorrow then like ... up in the morning
Agent: probably in in the morning
Customer: ok ... i really need it so
Agent: huh ... bye ... yeah
Customer: you know do you know what the letter has been generated yet
Agent: um ... i'm not sure ... if it's been generated ... i mean i do see ... uh ... the template for it ... i don't know if it was officially ... um ... generated
Customer: ok ... so ... are you able to ... at least um email me the template for now
Agent: let me see if i can go ahead and do that ... ok
Customer: thank you very much
Agent: so ... you're welcome ... yeah ... um ... um ... why ... yep ... automated ... service ... oh ... yeah ... eight ... well ... um ... thank ... yeah ... yeah ... ok ... ok ... ok give me one second ... um ... um ... yeh ... if ... ok i went ahead and submitted that ... i had to go ahead and submit a request for them to send the ... um ... template to you because i ... on my side i'm unable to ... let me see what the ... name and ... so i'm trying my hardest to ... see if they can ... send that to you ... um ... if anything you'll receive it tomorrow
Customer: tomorrow i should get the ... not the tenth but the ... actual one right
Agent: yes sir
Customer: ok
Agent: i sent in the email that you wanted to go to the reason ... and they should be ... they should send it to you tomorrow
Customer: ok and uh ... what's the email ... just so i can make sure that's the right one
Agent: i have
Customer: is it uh william
Agent: one
Customer: william ... three seven at gmail dot com
Agent: yes sir
Customer: ok ... um ... and i hope i get it tomorrow ... or the end of today ... ok
Agent: was there anything else you needed help with today sir
Customer: no ... uh i think ... that's that's it
Agent: all right ... like to thank you so much for calling customer service that also like to let you know that you'll be receiving a short survey in your email on my behalf i would appreciate any positive feedback ... if there's nothing else i ... help you with i hope you have an amazing evening sir
Customer: yeah
Customer: ok thank you very much sarah
Agent: thank you so much
Customer: bye bye
Agent: bye bye