Vasile, 17 Feb. 2025 , 01:06pm
I want to speak with an agent

O2 Virtual Assistant, 17 Feb. 2025 , 01:06pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 17 Feb. 2025 , 01:06pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Vasile, 17 Feb. 2025 , 01:06pm
07394121386

O2 Virtual Assistant, 17 Feb. 2025 , 01:06pm
[Rich Content]
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Vasile, 17 Feb. 2025 , 01:06pm
Something Else ❔

O2 Virtual Assistant, 17 Feb. 2025 , 01:06pm
[Rich Content]
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Vasile, 17 Feb. 2025 , 01:06pm
Something Else ❔

O2 Virtual Assistant, 17 Feb. 2025 , 01:07pm
[Rich Content]
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Vasile, 17 Feb. 2025 , 01:07pm
Pay Monthly

O2 Virtual Assistant, 17 Feb. 2025 , 01:07pm
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 17 Feb. 2025 , 01:07pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 17 Feb. 2025 , 01:07pm
[Rich Content]
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Vasile, 17 Feb. 2025 , 01:07pm
It’s about my Account

O2 Virtual Assistant, 17 Feb. 2025 , 01:07pm
Thanks! 🙏
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O2 Virtual Assistant, 17 Feb. 2025 , 01:07pm
Please can you confirm your full Name
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Vasile, 17 Feb. 2025 , 01:07pm
Vasile Bucurici

O2 Virtual Assistant, 17 Feb. 2025 , 01:07pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Vasile, 17 Feb. 2025 , 01:07pm
Yes

O2 Virtual Assistant, 17 Feb. 2025 , 01:07pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 17 Feb. 2025 , 01:08pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 17 Feb. 2025 , 01:08pm
Hello Vasile, good afternoon! Thank you for reaching out to O2. I apologize for the delay in getting back to you.  
  
I understand you need assistance with your O2 account. Could you please provide me with the details of your query? If you have several questions, feel free to list them all.
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Vasile, 17 Feb. 2025 , 01:08pm
Hi

Vasile, 17 Feb. 2025 , 01:10pm
I just pay my bill with a credit card and i was charge 2 time

Vasile, 17 Feb. 2025 , 01:10pm
I was charged twice

Vasile, 17 Feb. 2025 , 01:11pm
I paid the bill with a different card than the one with activated debit, and today he took the money from my debit

Act as Soaif Ali and suggest the next best response saying, as of now I am unable to see the second payment, I would request you to please reach us after 24 hours to check if the second payment is reflected. Response should be acknowledging and empathetic