Chatbot
00:59
First, the first question is what ethical considerations should companies keep in mind when integrating AI into their operations? All right.

01:14
I’m going to look. So when you ask me the question, I look for for presentations I’ve done on on the topic or any information that I can tell you facts, right? Okay, so at the time, considerations, I did something for you take on that one on AI. So just a second for me.

So the ethical considerations are number one. What you have to be careful about is uploading. People’s from an HR perspective, uploading staff’s Personal information…say you want to do a disciplinary letter. Tyou don’t want to upload into AI something with the staff members name, address, telephone number,
Is not ethical. It’s not right. It’s not good to share people’s personal data over there like this Alright, so that’s one point. Let me look again All right Companies need to be transparent with their staff members and others about their use of ai so say

03:01
We will use artificial intelligence to help us to be more efficient. Just let them know that you’re using it. Even in my experience when you’re posting on a letter, you’re uploading a book to Amazon, you have to see whether you used AI in creating the book. You understand what I mean? Yeah. You have to be ethical and say that you’re using it. Let me see what else now. All right, we spoke about data protection. So.

03:30
You have to be cognizant of data protection when you’re using AI. Handle it responsibly. All right. Safety. All right. Job displacement. We can talk about that or that’s another question. Yeah, we really need to talk about that because my first question should have been, should we eliminate it or what’s your position on this? Because a lot of people are scared.

03:59
that AI will take over. That is so true. No, we should not eliminate it at all. We should not fear it. We should embrace it and use it as a tool to help us. Just like when Google came in and we use Google as a tool to search and find information, it’s the same way AI is not going to replace the human, touch the human empathy, the human listening to people’s problems and so cannot.

04:27
go away, you have to have humans in the mix, but know how to use AI responsibly. You cannot eliminate it, we have to coexist. And in my case, I do a lot of work for over 300 clients and I do not have an administrative assistant since ChatGPT 4 came in, or ChatGPT, because it came in on November 2021 or so,

04:55
two, we’re in 2024 now, 2022. I jumped on that like the third day after it was released. And ever since then, it has been my administrative assistant, is my staff member, who that I don’t have to pay. Well, I pay 20 US dollars a month. But.

05:12
Yeah, we have to embrace it and use it. And whoever was an admin or content writer has to learn other skills. There are skills that are in great demand, like pharmacists. I’m having a problem feeling the role of a pharmacist. So they need to learn other skills. But anyway, that’s the long answer to the question. No, we should not eliminate it. And that’s how I feel about it. I can’t live without it. One day, GPP was down and they nearly tear up me here. I couldn’t.

05:41
So I couldn’t survive. So that’s how much I depend on it. And I work alone with it. I don’t need a staff member. All right, should people be scared? People who are in certain positions, as I mentioned, like administrative assistant, content writers, social media officers, the people who schedule posts and who do content for posts and so on?

06:10
Yes, they should be very afraid. I’m going to read from something here about job displacement. AI has the potential to automate tasks and jobs leading to job displacement, of course. And if you don’t have a job, you don’t have money. So that will affect you economically. Companies should consider that. However, what individuals need to do?

06:40
is to learn other skills or start a business or something that can ensure that they continue to make money. Also, they can learn how to use this artificial intelligence and offer it as a service. Say it, I use AI to make your letters better. As an admin person hire me to write your letters for you using AI or something like that because you don’t have the time to do it. I will do it for you.

07:10
Yeah, so start a new economy out of this thing. You mentioned that persons should look for other skills, you know, upskill themselves, but what role does AI play in upskilling the workforce? AI can teach you what you need to know, you know, because for myself, I want to learn

07:36
media and communication, public speaking, radio broadcasting, announcing. And I have, I put it in, in, in chat GPT and say, I want to learn, learn voice and speech. I’m looking for it, for what it gave me, voice and speech training. Please give me a course on it. Please provide course material. And also for another thing that I wanted to learn as how to sail.

08:03
provide links to YouTube videos where I can learn the skill. And it did it. And I’m here following the course straight through so you can use AI to teach yourself what you don’t know.

08:20
Just type it in, yeah, type in the command and it will give you the whole lesson. It will tell you everything. I intend to go to CPTC, that’s the Media Technology Institute, but I don’t have the time now. So I’ve been, I’ve learned it by AI.

08:40
They can do the same to whatever you’re interested in. Type it in and get a course and start teaching yourself until you can afford to go to learn it somewhere. How important is it for organizations to prioritize human AI collaboration over complete automation? All right, so I have something on this. I just hope that it’s prioritized.

09:10
the human-human-AI collaboration instead of just getting rid of the human. Yeah, over complete automation.

09:18
You can’t completely automate certain things. Even in the recruitment process, you have systems like the one that I’m trying out now. I can work. It has not using it as I am not actively using and know about it. I’ve been playing around with it that you can ask the candidate.

09:48
to answer questions on video and their voice will tell you, I don’t know the size behind it, this is my interpretation, the voice will tell you whether they are faking or not. So fine, AI might make mistakes, so you cannot take out the human element from it at all. So to your question, I’ll get the slides that I want to, the information that I want to.

10:18
All right, so humans can think, they can conceptualize, they can think about the business as it is, because you know how the business is, you know the people around you. How can I get these people to buy into the 2030 vision? You need the humans to be there with that knowledge in their head. You can type it into AI, but the human knowledge and the feeling and empathy, critical thinking,

10:48
complex decision making, you get that from the humans. Yes, AI can produce large amount, can help reduce large amounts of data and summarize it and so on, but you still need the human to see how this will work in real life, right? So consider that human element. Let me see what else you can consider. AI to collaborate with humans instead of getting rid of the humans.

11:18
AI has limitations. For example, AI makes errors. So chat GPT for down the bottom. Chat GPT can make mistakes. Consider checking important information. So that’s one big thing that you should highlight. AI can make mistakes. And you don’t want to make mistakes with people’s lives. Right? So if you want to terminate somebody, you can’t type into AI. They did this.

11:46
What should I do? Terminate. Yeah, the human can say, all right, they did this, but why did the person do this? Why did the person do that? Judgment, the human judgment is especially important. Emotional intelligence, everything is not black and white. You, as a human, have to use your emotional intelligence to see what is the best course of action in this situation. When you have customer interaction that’s involved,

12:15
a business that has customer interaction as their core, cannot leave it up to AI alone because it is such a pain when you’re communicating with a chat bot and you can only say to it certain commands, it’s certain, it will tell you to say what you want in a short version. But you want to explain to a human what the situation is that ordered the thing.

12:45
But what it didn’t come, why didn’t it come? Is the human who could tell me that, do you have two accounts that you use? And I check and say, yes, I have two. The human said, check the other account because we use the other one to sign in. You understand what I mean, the chat? But would they be there asking me, asking me, asking me, and not knowing to say to me that, Joanie, you need to check again on something else. All right, so that’s,

13:14
where the customer experience is important. The AI, when you’re communicating with this bot, it’s very frustrating because it can’t understand what you’re feeling. So if you only have bots in your business, then it will lead to higher levels of customer dissatisfaction, distrust because why are you hiding behind this thing and you don’t want to talk to me? What do you have something to hide?

13:42
Yeah, and people will not be loyal to your business if they care about you.

13:51
I hope you’re speaking the same sort of nonsense. Yes, I am. I’m just trying to remember one of the things that you mentioned earlier. You said that just like Google, when Google came up, people were scared. I want to ask, do you think that human perception of AI will change in the coming years? It will change the more they use it, because it’s not just about the people.

14:18
Let me go further back to before we were born. What I read is that when the electronic calculator came out, some people even like churches used to say it’s the devil and wonder members about it. And my church, when the TV just came out, it was called a one eye monster, one eye monster. So you must be careful of TV, the one eye monster. And when the internet started to get popular, even my church.

14:47
And I’m not going to call him in, but what he said that be careful of the internet, be careful of social media. You may not remember the time when people were very skeptical of social media, but people have accepted it now. So when Google just came out, people can be lazy. They’re not going to want to think for themselves anymore. They just type in something and the information come up. Better they go to the library and take the encyclopedia because the parish libraries were there.

15:16
But people have now come to respect and recognize why Google is important. Same thing, I’m going through it now with people who are so scared of AI, and it will take over jobs that it’s going to rule, and humans are going to be so lazy and can’t think for themselves. But I am fighting the fight to get people to just try it. Once they try it, to your question, once they try it,

15:43
eventually they’ll come around to recognize that it is there as a tool to help them. Okay all right is there any I remember in what I remember the first industrial well I don’t I wasn’t there but I remember being the first industrial revolution and I I think there was some problem when there was a development in a type of fabric that could clean itself

16:13
I hate it. Oh, okay. Yeah. And people protested and they wanted to kill the gentleman who came up with this invention. Because they thought that if this fabric could clean itself and it’s so strong that it tears or, you know, then we don’t have a job. Yes, that’s so true. That’s so true.

16:40
It just brings me back right here to the whole AI human conversation. Yeah man, humans have to use it. You see like the motor vehicle, you go and you use it to take you from one place to another. Instead of walking, that is what AI does. It peels up whatever you’re doing. If I am preparing a job description, I know in my head the things, the two, three things that I want the person to do.

17:10
When I type it into AI, it will give me a perfect job description in 10 seconds. But for me to sit down now for five hours and prepare this thing, it doesn’t make it. It’s not a good use of my time. Then just like you, it would take you days to walk from Kingston to Montego Bay. If you’re rich, they’re alive. If you don’t pass out along the way, it would just take you two and a half hours on the highway. No highways there. A car is there. Just think of it as that.

17:41
Okay. All right. Really enjoyed this conversation. If you have any final words, especially in terms of Jamaicans and the world around us is very fast paced compared to the international markets, the very international competitive market, we are very slow and they complain about human productivity. I’ve been seeing that a lot from the government.

18:11
What can you say in terms of that and how AI integration can help? Oh my, I love it. So companies, you’re always speaking about low productivity. Find the reason. Can whatever is causing low productivity be solved by using AI? If you solve it by using AI, then you will solve your productivity problem. Simple as that.
This conversation delves into several critical aspects of integrating AI into business operations, emphasizing ethical considerations, job displacement concerns, and the importance of human-AI collaboration. Below are the key points distilled from the conversation:

### Ethical Considerations:
1. Protection of Personal Information: Ensure sensitive employee information isn’t irresponsibly handled or uploaded into AI systems.
2. Transparency: Be clear about AI usage within the organization to both employees and customers, including its role in creating products or services.

### Job Displacement and Upskilling:
- Job Displacement Concerns: AI automates tasks and can lead to job loss. Individuals in roles like administrative assistants or content writers should seek to upskill or pivot into emerging fields.
- Upskilling with AI: AI can also serve as a tool for learning and personal development, offering resources and courses to acquire new skills.

### Human-AI Collaboration:
- Importance of Human Judgment: Despite AI’s efficiency in processing data and automating tasks, human insight, empathy, and decision-making are irreplaceable, especially in customer service and complex decision-making scenarios.
- AI Limitations: AI can make mistakes; human oversight is necessary to ensure correctness and ethical application.

### Changing Perception of AI:
The conversation also touched on how technological advancements initially meet resistance but gradually become integrated into societal norms, drawing parallels with history’s reaction to innovations like the calculator, TV, and internet. The dialog suggests that as people become more familiar with AI, skepticism will likely diminish, leading to broader acceptance and innovative use cases.

### In the Context of Productivity and Competitiveness:
- Addressing Low Productivity: AI holds the potential to tackle issues causing low productivity in businesses by automating processes and enhancing efficiency, thereby improving competitiveness, particularly in slower-paced markets like Jamaica’s.

The dialogue encapsulates the complexities of adopting AI in the workplace, highlighting the potential for AI to reshape industries, the necessity of ethical considerations, the critical role of humans in guiding and correcting AI, and the importance of adaptability and lifelong learning in the face of technological change.
HUMAN VS ARTIFICIAL INTELLIGENCE: INTEGRATE, DON’T ELIMINATE

Artificial Intelligence (AI) has ascended not merely as a chapter, but as a transformative force that is reshaping the face of our world. As we navigate this era of unprecedented change, the discourse often gravitates towards a dual opposition – ‘Human vs AI’ - casting a shadow of undesirability on human effort in the face of AI’s relentless march. However, this narrative not only simplifies a complex issue but also overlooks the synergetic potential between human intelligence and artificial intelligence. The future does not have to be a zero-sum game of ‘integrate or eliminate’; rather, it beckons us to transcend polarising debates and embrace a more nuanced partnership between human and artificial intelligence.
At its core, the integration of AI into the workforce presents an opportunity to augment human capabilities rather than replace them. The prowess of AI in processing and analysing vast amounts of data at superhuman speeds is undisputed. Yet, it operates within the paradigms of its programming, confined to the logic inscribed by human creators. Herein lies the critical role of human insight - the ability to perceive nuance, exercise moral judgment, and embody creativity. These quintessentially human attributes are irreplicable by algorithms, underscoring the indispensable value humans bring to the table.
Critically, the dialogue should shift from a survivalist perspective of human versus AI to a collaborative framework of human with AI. This paradigm emphasises leveraging AI’s capabilities to automate routine tasks, thereby unburdening humans to engage in more complex, creative, and strategic endeavours. By doing so, we not only amplify human potential but also elevate the quality of work, transforming tasks from being merely jobs to becoming sources of fulfillment and innovation.
Moreover, the integration of AI should be underpinned by a commitment to upskilling and reskilling the workforce. The inevitability of technological disruptions demands adaptability - a readiness to evolve alongside shifting technological landscapes. Education and training programmes should be reimagined to equip individuals with the skills necessary to thrive in a future where human intelligence and artificial intelligence join. This entails not just the acquisition of technical skills but also the development of soft skills - critical thinking, emotional intelligence, and adaptability - that will distinguish human value in an AI-driven world.
Ethically, the integration of AI into our professional lives raises profound questions. From issues of privacy and security to the implications for employment and inequality, the path forward requires thoughtful navigation. Policymakers, businesses, and individuals must collaboratively craft frameworks that ensure AI’s advancement enhances, rather than undermines, human dignity and equity. This includes considering how AI can be harnessed to address societal challenges, reduce drudgery, and improve the overall quality of life.
So companies, you’re always speaking about low productivity. Find the reason. Can whatever is causing low productivity be solved by using AI? If you solve it by using AI, then you will solve your productivity problem. Simple as that.

The discourse surrounding Human vs AI need not be framed as an existential battleground but rather as a call to action for innovative integration. By viewing AI as a partner rather than an adversary, we can unlock a future that respects and maximises the unique contributions of both human and artificial intelligences. This approach will not only forge a path of sustainable progress but also ensure that this progress is inclusive, ethical, and reflective of our shared human values. Both human and AI have distinct part to play; how we utilise these forces will ultimately define the legacy of our era. Insert key points from the above trenscript as direct quotes from HR Expert Joni Gayle Cawley