which of these is best for UX researcher?

1. LinkedIn Learning CX Courses
LinkedIn Learning offers courses on a huge variety of topics for business professionals. An individual membership is $39.99 per month, with the first month free as a trial period. Or users can save with an annual subscription, which works out to $19.99 per month.

linkedin learning
LinkedIn Learning has a multitude of customer experience courses, including:

Customer Experience: Journey Mapping
Customer Experience Leadership
Design Thinking: Customer Experience
Customer Experience: Creating Customer Personas
Aligning Customer Experience with Company Culture
A Design Thinking Approach to Putting the Customer First
Journey Mapping: Case Study in Action

The Design Thinking: Customer Experience course includes one project, three chapter quizzes and, when completed, a certificate of completion. The course content helps customer experience professionals understand the different components that make up customer experience design, such as archetypes, activities, interactions and experience principles. Using real-world examples, the course demonstrates how these components facilitate a brand's relationship with its customers and is broken into four parts:

The Customer Experience Context
The Layers of Customer Experience
Customer Experience at Work
Conclusion
Once students successfully complete the course, they are able to add the certification to their LinkedIn profile.

2. Alison CX Courses
Alison offers students 4,000 certification courses on practically any subject, including customer experience, customer service, voice of the customer and more. In addition to the courses offered free to individuals, Alison offers upskilling services for businesses.

Alison’s Voice of the Customer course is broken into four parts, offering highly relevant course content that will aid anyone in the CX profession.

Alison Voice of the Customer CX Course
Topics covered include:

Six Sigma methodology
Customer segmentation
Collecting customer data
Understanding customer needs and expectations
Each part of this CX course also contains instructional videos and a quiz that must be passed in order to move to the next part.


Students can take notes on the course page, set study reminders, participate in course discussions and, once all parts have been completed, take the course assessment so they can obtain the certification. Digital and physical copies of the certification can be purchased from Alison once the course is successfully completed.

Related Article: Customer Experience Management: Why CX Pros' Influence Expands

3. Coursera CX Courses
Coursera offers a seven-day free trial period, after which students pay $39 per month. Students then have access to over 7,000 courses, projects and certifications, as well as the CX course itself.

The CX course is extremely thorough and estimated completion time is five weeks, with a total of 11 hours of instruction. However, the course is self-paced, so students can take as much or as little time as they wish to complete it.

The Customer Experience course is part of the larger Branding and Customer Experience program and is designed to explore the synergies between and the intersection of branding and customer experience.

coursera
The topics for each week are:

Week One: Converging on a Common Definition for CX – 11 videos, 4 readings and 1 quiz
Week Two: Customer Journeys as the Lens for Brand Experience – 10 videos, 4 readings and 1 quiz
Week Three: Aligning Brand and Customer Experience across all touchpoints – 10 videos, 6 readings and 1 quiz
Week Four: CX relationship with Employee Experience, Outsourcing and Ethics – 10 videos, 9 readings and 1 quiz
Week Five: THE CAPSTONE PROJECT – 4 videos, 2 readings and 2 quizzes
4. HubSpot Academy CX Courses
HubSpot Academy offers courses and certifications for many different topics, including customer experience certification programs.


HubSpot’s courses and certifications are widely recognized by many colleges and universities. The Wayne State University’s Mike Ilitch School of Business requires students taking their Inbound Information Technology course to become HubSpot certified. Additionally, Northeastern University accepts HubSpot certifications as transfer credits for their Social Media Concentration in either the Master of Professional Studies in Digital Media or the Masters in Corporate and Organizational Communication. HubSpot partners with over 500 colleges and universities to align its curriculum with industry expectations.

HubSpot’s Creating a Customer Journey Map course takes the student through the ins and outs of mapping customer journeys and discusses the implications a journey map will have on business growth and overall CX strategy.

hubspot
The course consists of two videos and a quiz. The two videos, Understanding the Customer Journey and Creating a Customer Journey Map, are about developing a deeper understanding of the customer experience through the creation of a customer journey map, with the goal of improving the customer experience. Although there is no certification associated with this particular course, it is an excellent introduction to the subject of customer journey mapping.

Related Article: Current State of Digital Customer Experience

5. Udemy CX Courses
Udemy offers tens of thousands of courses on a wide variety of subjects including business, marketing, design, programming, search engine optimization and customer experience, with varying prices for each one.

udemy
Its Customer Experience Management Masterclass costs $99.99 and consists of 27 sections featuring 109 video lectures for a total of nine hours of instructional material. It was designed for CEOs, client and sales executives, client success professionals and any other customer experience professional interested in creating exceptional experiences.

Section topics include:

CX Management in a New World
The Benefits of Great CX
Best Practices for CX Leaders
Customer Experience Pitfalls to Avoid
How To Measure and Analyze Customer Experience
The Main Causes of Bad CX and What You Can Do About It
Practical CX Strategies Using Technology
cx courses
Beyond the Masterclass, Udemy has a number of other customer experience course offerings, including:

Customer Experience (CX0 in Industry 4.0)
The Ultimate Customer Experience Course
Omnichannel Customer Experience Management
Mastering Customer Insights
Customer Experience Management Blueprint
Customer Experience Management – Customer Journey Mapping
Using Customer Experience to Grow Your Customer Base
Uncover Cognitive Biases in the Customer Journey
Customer Experience: Brand Promise & Customer Loyalty

Of all the CX course providers mentioned, Udemy offers the widest variety of CX courses for the CX professional interested in learning more at a very reasonable cost.