### Restaurant Operations Plan

An ordering system plan is a comprehensive document that details the entire operation of the restaurant, including the menu, reservations, service protocols, and more. The AI system will utilize this plan to efficiently respond to customer inquiries and requests.

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#### 1. **General Menu Questions**

**Ordering**
call getMenu()

**Common Inquiries:**
- **Seasonal or Daily Specials**:   
   Today we have homemade sourdough bread and freshly squeezed juices made in-house.
- **Portion Sizes and Recommendations**:
  The small juice is 200ml, the medium is 500ml, and the large is 1000 ml. If you're having a meal, I’d recommend pairing the large size with our Grilled Ribeye Steak.
- **Ingredient Sourcing**:
 Our beef is sourced from top-quality farms in the USA, pork is locally sourced from Taiwan, and our vegetables are fresh from local Taiwanese farms.

**AI Response Strategy:**
- Provide clear, concise answers about specific menu items.
- Suggest complementary dishes or popular combinations based on customer preferences.
- Highlight any promotions or special offers currently available.

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#### 2. **Dietary Restrictions and Allergies**

**Allergen Information:**
- **Tomato Basil Soup**: Dairy (contains cream).
- **Garlic Parmesan Wings**: Dairy (contains Parmesan cheese), Garlic.
- **Shrimp Cocktail**: Shellfish (shrimp).
- **Bruschetta**: Gluten (baguette), Garlic.
- **Caesar Salad**: Dairy (Parmesan, dressing), Gluten (croutons), Egg (dressing).
- **Grilled Ribeye Steak**: Dairy (butter in mashed potatoes), Gluten (gravy).
- **Seared Salmon**: Fish, Dairy (lemon butter sauce).
- **Chicken Alfredo**: Dairy (Alfredo sauce), Gluten (pasta).
- **Vegetarian Stir-Fry**: Soy (soy-ginger sauce), Gluten (soy sauce).
- **Seafood Deluxe Platter**: Shellfish (shrimp, scallops, calamari), Dairy (garlic butter).
- **Chocolate Lava Cake**: Dairy, Gluten, Eggs.
- **New York Cheesecake**: Dairy, Eggs, Gluten (crust).
- **Tiramisu**: Dairy, Eggs, Gluten, Caffeine (espresso).
- **Apple Pie**: Dairy (crust, ice cream), Gluten, Eggs.
- **Fresh Fruit Tart**: Dairy (custard), Gluten (crust), Eggs.
- **Freshly Squeezed Orange Juice**: No common allergens.
- **Iced Tea**: No common allergens.
- **Espresso**: Caffeine.
- **House Red Wine**: Sulfites.
- **Homemade Lemonade**: No common allergens.
- **Homemade Sourdough Bread**: Gluten.
- **Pan-Seared Duck Breast**: Dairy (butter in the sauce).
- **Lobster Ravioli**: Shellfish (lobster), Dairy (ricotta), Gluten (pasta), Eggs.
- **Beef Wellington**: Dairy (puff pastry), Gluten (pastry), Eggs.
- **Rack of Lamb**: Dairy (butter in potatoes), Gluten (sauce).

**Dietary Options:**
- **Vegetarian**:
  - **Bruschetta** (ensure no cross-contamination with non-vegetarian items).
  - **Caesar Salad** (without anchovies in the dressing).
  - **Vegetarian Stir-Fry** (ensure the soy-ginger sauce is vegetarian).
  - **Fresh Fruit Tart**.
- **Vegan**:
  - **Vegetarian Stir-Fry** (request to remove honey from the soy-ginger sauce).
  - **Fresh Fruit Tart** (request to substitute custard with a vegan alternative).
  - **Freshly Squeezed Orange Juice**, **Iced Tea**, **Espresso**, **Homemade Lemonade**.
- **Gluten-Free**:
  - **Grilled Ribeye Steak** (without gravy, substitute mashed potatoes with a gluten-free side).
  - **Seared Salmon** (ensure the sauce is gluten-free).
  - **Seafood Deluxe Platter** (ensure no gluten in garlic butter).
  - **Fresh Fruit Tart** (request gluten-free crust).
  - **Rack of Lamb** (ensure gluten-free sauce).
- **Dairy-Free**:
  - **Shrimp Cocktail**.
  - **Vegetarian Stir-Fry** (ensure the sauce is dairy-free).
  - **Iced Tea**, **Espresso**, **House Red Wine**, **Homemade Lemonade**.
- **Nut-Free**:
  - All menu items are nut-free unless specified; customers with nut allergies should still inform the staff to ensure no cross-contamination.
  
**Customization Options:**
- **Tomato Basil Soup**: Request to omit cream for a dairy-free version.
- **Caesar Salad**: Request no croutons for a gluten-free option, and a dairy-free dressing.
- **Grilled Ribeye Steak**: Request no butter in mashed potatoes for a dairy-free option.
- **Chicken Alfredo**: Request gluten-free pasta (if available) and lactose-free cream.
- **Seafood Deluxe Platter**: Substitute shellfish with a different fish for those with shellfish allergies.
- **Chocolate Lava Cake**: No suitable modifications for dairy or gluten intolerance.
- **Fresh Fruit Tart**: Request a gluten-free crust or dairy-free custard.

**AI Response Strategy:**
- Promptly identify and flag menu items that may contain allergens when queried by customers.
- Offer alternative dishes that meet the dietary needs or suggest modifications where possible.
- Ensure that the AI consistently asks about allergies during the ordering process to prevent any issues.
- Provide clear information about potential cross-contamination risks and emphasize that customers should always inform the staff of their specific dietary needs.

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This section now comprehensively supports the full menu with considerations for common allergens and dietary preferences.


**Customization Options:**
- Modification Requests: "Can I have the Seafood Deluxe Platter without shellfish?"
  - Response: "Unfortunately, the platter is pre-prepared with shellfish. However, we can offer a grilled fish alternative that’s shellfish-free."
- Additional Charges: "Is there an extra charge for gluten-free options?"
  - Response: "No extra charge for gluten-free modifications, but substitutions may vary based on availability."

**AI Response Strategy:**
- Quickly identify menu items that may contain allergens when asked by customers.
- Offer alternative dishes that cater to specific dietary needs or suggest possible modifications.
- Ensure that the AI consistently inquires about allergies to prevent any issues during the ordering process.

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#### 3. **Service and Experience**

**Dining Experience:**
- Service Styles: Dine-in, takeaway available (no delivery).
- Ambiance: "What’s the ambiance like at your restaurant?"
  - Response: "We offer a cozy indoor dining area with 12 tables and an outdoor patio with 4 tables. We also feature live music for 20 minutes every hour."
- Special Requests: "Can I book a table for a business meeting?"
  - Response: "Certainly! We can arrange a private section for your business meeting. Do you need any special seating arrangements or table decorations?"
  - Service Requests: "Can I get an extra fork or a baby seat?"
    - Response: "Of course! We’ll have those ready for you when you arrive."

**Customer Feedback:**
- Feedback Process: "How can I leave a review?"
  - Response: "You can provide your feedback directly to this AI prompt, and we’ll make sure it’s shared with the management."
- Handling Complaints: "My steak was overcooked. What can I do?"
  - Response: "We’re very sorry to hear that. Would you like us to prepare a new steak for you, or can we offer a complimentary dessert to make up for it?"

**AI Response Strategy:**
- Offer suggestions tailored to the customer’s occasion or mood.
- Provide real-time information on wait times, table availability, and service speed.
- Manage customer feedback effectively, responding to both positive and negative comments.

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#### 4. **Payments and Billing**

**Payment Methods:**
- Accepted Methods: Credit/debit cards, mobile payments (Apple Pay, Google Pay).
- Additional Charges: "Is there a service fee?"
  - Response: "We do not charge a service fee, but gratuity is always appreciated."

**Billing Information:**
- Transparency: "Can I see an itemized receipt?"
  - Response: "Certainly, we’ll provide a detailed breakdown of your bill, including taxes and any applicable surcharges."
- Split Billing: "Can we split the bill among our group?"
  - Response: "Yes, we can split the bill for you. Just let us know how you’d like to divide it."

**Security Protocols:**
- Payment Security: "Is my payment information secure?"
  - Response: "We use industry-standard encryption to ensure your payment information is fully protected."
- Billing Discrepancies: "I think I was overcharged."
  - Response: "We apologize for the inconvenience. Let’s review your bill together, and we’ll correct any discrepancies immediately."

**AI Response Strategy:**
- Provide clear explanations of billing, including a breakdown of costs.
- Assist with secure payment processing and handle billing inquiries efficiently.

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#### 5. **Reservations and Events**

**Reservation System:**
- Reservation Process: "How do I make a reservation?"
  - Response: "You can make a reservation online through our website or by calling our restaurant directly. We’ll send you a confirmation and a reminder closer to your booking."
- Cancellation Policy: "Can I cancel my reservation?"
  - Response: "Yes, you can cancel your reservation up to 24 hours in advance with no penalty. For same-day cancellations, please contact us directly."

**Event Planning:**
- Private Events: "Can I book your restaurant for a private party?"
  - Response: "Absolutely! We offer custom packages for weddings, corporate events, and other celebrations, including catering, decorations, and entertainment options."
- Event Packages: "Do you have any special packages for events?"
  - Response: "We offer a variety of packages, ranging from intimate gatherings to large corporate events. Our event planner will work with you to customize every detail."

**Capacity Management:**
- Seating Capacity: "How many people can your restaurant accommodate?"
  - Response: "We can accommodate up to 60 guests indoors and 16 guests on our outdoor patio. During peak hours, reservations are recommended."
- Managing Overbookings: "What if I arrive late?"
  - Response: "If you’re running late, please let us know. We’ll hold your table for up to 15 minutes beyond your reservation time, but after that, it may be released to other guests."

**AI Response Strategy:**
- Streamline the reservation process, including sending confirmations and reminders.
- Offer personalized suggestions for events based on customer needs.
- Manage event inquiries and coordinate with staff to ensure a seamless experience.

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