Masood, 13 Feb. 2025 , 03:51pm
Hello

O2 Virtual Assistant, 13 Feb. 2025 , 03:51pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 13 Feb. 2025 , 03:51pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Masood, 13 Feb. 2025 , 03:51pm
07721743880

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:52pm
Data & Usage 📈

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:52pm
When will my data be added?

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
Your data allowance will be updated the day before your next bill.  
If you purchased a Bolt On, it will be applied to your account instantly.  
You can track your data and check your remaining allowance in My O2. You can also buy a Bolt On or change your tariff to get a bigger data allowance in My O2.  
Buy a Bolt On in My O2 by heading to the 'Account' tab and scrolling down to 'View your Bolt Ons'. Change your tariff by clicking 'View or change your tariff'.
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O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:52pm
👎 No

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:52pm
Speak to an Expert

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:53pm
It’s about my Account

O2 Virtual Assistant, 13 Feb. 2025 , 03:53pm
Thanks! 🙏
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O2 Virtual Assistant, 13 Feb. 2025 , 03:53pm
Please can you confirm your full Name
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Masood, 13 Feb. 2025 , 03:53pm
Masood Ur Rehman

O2 Virtual Assistant, 13 Feb. 2025 , 03:53pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Masood, 13 Feb. 2025 , 03:53pm
Yes

O2 Virtual Assistant, 13 Feb. 2025 , 03:53pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 13 Feb. 2025 , 03:53pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 13 Feb. 2025 , 03:53pm
Good afternoon, Masood! Thank you for getting in touch with O2. I’m sorry for the wait time.  
  
I see that you're looking for support with your O2 data. Could you please elaborate on your query? If you have several concerns, you can send them all at once.
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Masood, 13 Feb. 2025 , 03:54pm
I was wondering how my data was exhausted to fast

Masood, 13 Feb. 2025 , 03:54pm
Also, I’m stuck with this incredibly expensive package because of my device contract

Masood, 13 Feb. 2025 , 03:54pm
Around 35 quids for just 30 gigs

Masood, 13 Feb. 2025 , 03:55pm
I can’t wait till my next bill for my data, it’s already been almost a week without data and it’s annoying

Masood, 13 Feb. 2025 , 03:55pm
Also, sorry for my tone, I’m a bad texter.

Masood, 13 Feb. 2025 , 03:55pm
Not mad at you or anything

Soaif Ali, 13 Feb. 2025 , 04:01pm
Masood, I completely understand your frustration with running out of data so quickly and feeling stuck with an expensive package. It can be really inconvenient, especially when you're unable to use your service as needed.  
  
If you’d like, we can explore options to either change your tariff to a higher data plan that better suits your usage, or even find a lower-cost alternative that might help ease your monthly expenses.  
  
By changing the tariff, you are agreeing to the tariff terms and conditions.  
  
• Your next bill will be on a pro-rata basis. You will receive a credit for the number of days the old tariff was not applied to your account and you will be charged basis the new tariff from the day it is applied to your account. The next month’s bill will have an advance line rental and would reflect the new tariff. Pro-rata billing only affects the Airtime bill and will not affect the Device Plan.  
  
• You can use the MyO2 app or text ‘21202’ to monitor your allowances.  
•In future, you can also make changes to their tariff or bolt-on using the My O2 app, or My O2 online.  
•You'll receive email and text notification after the tariff change is completed.  
• You can also refer to this link for more information about Terms and Conditions for Tariff changes:- [https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms](https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms)  
  
The tariff available on your account are as below:  
Unlimited Data, Unlimited UK Minutes, Unlimited UK Texts, 25GB RLAH Data  
£40.83  
50GB, Unlimited UK Minutes, Unlimited UK Texts  
£33.17  
Unlimited Plus Data, Unlimited UK Minutes, Unlimited UK Texts, 25GB RLAH Data  
£44.65  
250GB, Unlimited UK Minutes, Unlimited UK Texts  
£35.72  
75GB Plus, Unlimited UK Minutes, Unlimited UK Texts  
£36.99  
  
Some cheaper ones are, 5GB, Unlimited UK Minutes, Unlimited UK Texts  
£26.79  
1GB, Unlimited UK Minutes, Unlimited UK Texts  
£22.95  
  
Do let me know your choice.
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Masood, 13 Feb. 2025 , 04:05pm
What’s RLAH?

Masood, 13 Feb. 2025 , 04:06pm
So if I choose the 250 Gb one now, will I be paying for the new one or the old one as well?

Soaif Ali, 13 Feb. 2025 , 04:08pm
Thank you for your questions, Masood! I totally understand that these details can be a bit overwhelming.  
  
To clarify, RLAH stands for "Roam Like At Home." This means that if you travel within our Europe Zone, your data, minutes, and text allowances will work just like they do at home, up to a limit of 25GB. If your UK monthly data allowance is over 25GB, you can use up to 25GB at no extra cost while roaming in our Europe Zone. You'll receive a text notification as you approach this limit, and again if you hit it. If you exceed the 25GB limit, you can still use data, but it will be charged at £3.50 per GB. If your allowance is less than 25GB, then that limit applies when you’re in the EU too.  
  
Regarding the tariff change, if you decide to switch to the 250GB plan, the charges will be calculated on a pro-rata basis. For example, if you have 10 days left in the billing cycle when you switch, you would be credited for the days remaining on your old tariff and charged for the days on your new tariff. So, if your old tariff is costing you £35 for the month, and you switch to the £35.72 plan for the remaining 10 days, here’s how it would look:  
  
Old tariff daily cost: £35 / 30 days = £1.17  
Credit for 10 days = £1.17 * 10 = £11.67  
New tariff daily cost: £35.72 / 30 days = £1.19  
Charge for 10 days = £1.19 * 10 = £11.90  
Your next bill would reflect this adjustment, allowing you to use your new data plan without being charged for the entire month of the old plan.  
  
Feel free to let me know if you have any more questions or if you’d like to proceed with changing your plan!
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Masood, 13 Feb. 2025 , 04:11pm
Okay!!

Masood, 13 Feb. 2025 , 04:11pm
Yeah, I’d like to switch to 250 gb

Masood, 13 Feb. 2025 , 04:11pm
And shall it start from today?

Soaif Ali, 13 Feb. 2025 , 04:14pm
Yes, if you would opt for 250GB, the new data will start from today.  
  
But If you switch to the new Allowance bundle, the following child products will be  
cancelled :  
O2 Switch Up  
O2 Travel Inclusive Zone  
  
This is because you will be moved out from the Plus plan to a normal plan.  
  
O2 Switch Up is a flexible mobile plan feature that allows you to change your tariff or swap devices, while O2 Travel Inclusive Zone offers customers hassle-free roaming in select countries without extra charges.  
  
Shall I go ahead with the change?
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Masood, 13 Feb. 2025 , 04:16pm
If I have a switch up, then how come I can’t change the tariff?

Masood, 13 Feb. 2025 , 04:16pm
And which countries?

Soaif Ali, 13 Feb. 2025 , 04:20pm
You can change the tariff, there is no issue with it. Just if we move to 250GB, the O2 switch up bolton and the Travel inclusive bolton will be removed.  
  
Included countries are Argentina, Honduras, Australia, Madagascar, Botswana, Mexico, Canada, Myanmar, Chile, New Zealand, Colombia, Nicaragua, Costa Rica, Panama, Ecuador, Paraguay, El Salvador, Peru, Greenland, Rwanda, Guatemala, United States, Guinea, Uruguay, Guyana, Venezuela, and Yemen.  
  
Shall I proceed ahead?
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Masood, 13 Feb. 2025 , 04:21pm
Yeah sure

Act as Soaif Ali and suggest the next best response saying, perfect, thanks for confirming. Your data usage for the remainder of this month will be what is left from what you have already used. From your next bill date, you'll get the full amount. Hope my clear explanation helped you. Response should be acknowledging and empathetic