You have to analyze this interview, then distill a theme and give 3 codes.

Interview 3
Interviewer: Hi [anonymous interviewee]. Thank you for agreeing to take part in this interview. So today I would like to ask you a few questions about how technology has impacted in any way the way you access primary health care.
This could be in the way you book appointments, in the in the way you communicate with your healthcare providers.
So let me ask you for the first question. Could you tell me, In what ways do you use technology to access health care?
Interviewee 3: Yeah, sure. So I think that in the past years you know, especially during Covid, technology has helped me access services that were otherwise, you know, inaccessible or hard to reach.
So I am a student, studying abroad. And for me, I don't have a car, so it has been very hard to, you know, commute to places
that were, you know, far to do like minor things like get a prescription, for example. So the first thing is basically getting easier access to prescriptions through tele health.
And another thing was also with our student insurance. We also have these apps that would help us get basically very fast Refunds. Like you, you wouldn't need to speak to anyone you wouldn't need to, really go anywhere. You would just take photos of your receipts of the meds that you buy, and then you lodge the claim. That's it.
Another thing is that you know, living abroad it had been hard to find a therapist who could understand my culture, and you know, understand the things that I have been through. So i'm very grateful for. For, for you know, like being able to do online appointments with my current therapist who is actually, you know, from my country. She knows my context. She knows my stories. So yeah, it really has been convenient, but also sort of helping me feel more more comfortable, and you know the resources that I would access
Interviewer: great. And so how would you say technology has impacted the way you manage your own health?
Interviewee 3: so maybe it has made it more efficient, I would say, and yes, I would say it has improved. It's Not that I wouldn't have tried to access therapy.
I would have, you know, tried to get those sessions, but maybe it would have taken longer
to do it. It would have taken longer to go get the minutes, or it would have taken, you know, longer to find the right therapist. So I would say that Yeah, it has helped me, maybe put less effort in managing it, you know.
Interviewer: Can you give me any examples of how you've been able to manage your own health better with technology?
Interviewee 3: Okay, yeah. So I would speak primarily of mental health, because I do not, really, you know, have a lot of like physical health problems. I would say so. It has helped me, just, you know access therapy very quickly, I would say, I didn't really have to think about it for weeks, and then go and look and find the right person. It Just helped me book an appointment in one day the day that I decided that I needed it at the end. Maybe that's that's one way.
Interviewer: great. So this sounds like a generally positive experience. Would you say there were any challenges? Or have you encountered any challenges or concerns regarding the use of technology in accessing health care?
Interviewee 3: Hmm. Yeah, I actually had a tooth infection not very long ago, and it was during the holidays, and it was very, very urgent, because it had been flaring up and couldn't sleep, couldn't do anything.
and at that time not a lot of dentists were not available. So, having to go through the robots answering the phone. And all of that.
It was very hard to explain the intensity of of the pain. I think that maybe having had some, you know human touch, just like, see you and see how, how in pain you are, would have made the person more sympathetic. So maybe that was a downside of it that sometimes you know it's very structured. It's very like on the dot that you know there are exceptions for things that could be perceived as minimal. Like, you know, tooth pain people say like it's just a tooth
yeah, so that that was my negative experience.
Interviewer: So speaking of urgent tooth pain, can you tell me whether, having a
quick access to technology and quicker access to health care through technology has made it any cheaper or more expensive. Can you elaborate on the cost?
Interviewee 3: Yeah, so it has made it cheaper in my case.
just because I think that again therapy, maybe even in Australia it's very expensive.
And it's cheaper in my country. So I was able to, you know, access the services and pay these rates while being in Australia, which is great for me. But I don't know.
Interviewer: Yeah.
Interviewee 3: And yeah, it's just it. It saved me to commute, which, you know, comes with expenses and time resources as well. yeah, it's time cost. Also money is returned to me faster, you know, through my insurance app
Interviewer: Great. Thank you very much!