Hi Catherine,

I just had the face-to-face CWT training with Nelson and the graduates in Olympics. They raised some questions and I tried my best to answer some of them. But I am unsure for the rest, so I think it will be better if we need gather the answer together and address them.

1.	Why the system will pop up ‘multiple team codes/ office codes are associated to this control group, please seek advice from Credit Advisor’ notice? (Kitty’s question)
 
Sammi has found that the account is under two relationships (0637 & J520)  and are managed by two RMs (Stella in Team AF & Tim in Team AK), but would like to know which RM would be the primary RM in working on the case (you may refer to the email Sammi sent us at 3:27pm Friday). I assume it should be a rare scenario and wanted to know through what channel can we know the primary RM?


2.	How to check if the client is a CMB borrower?
As per my understanding, we can check the client CMB banking type in eCRM under the ‘referral source’ tab.
 
I told them but one of the grads (Akihiro) share a case which a client has a long standing borrowing CMB history with the bank, but in the client’s eCRM profile, the CMB banking type displays as ‘not applicable’. They ask if we have any system/ any record that can track if a client is CMB borrower instead of relying on eCRM?


3.	In the attachment tab, the grads need to get the supporting documents (both the HKEX directorship search and CSV letter) from Credit Admin. They ask if it is possible to send one email for the entire list of client accounts that they have to work on instead of separating different emails to avoid redundant?
 

4.	 For the information to be filled in the ‘Cover Page’ tab, the grads are asked to fill in with the aid of the previous Short Form Review Excel. However, some of them expressed that the excel is hard to find as some RM changed team and some CSEs left. They want to know if we have a centralized system to keep all the previous short form review excel. I told them they should reach out to the RMs to get the latest form for their clients, but then they think we should provide the form and ask me to check if we could trace back the excel in our past group email.

5.	They also raised a question on the ‘sources of repayment’ and ‘purpose of facility’ question under the Cover Page tab.
  
I explained to them how to fill in but they ask if we could provide a clear definition on every options to guide the frontline on how to tick these boxes.

6.	How to deal with VC?
Oscar raised this question as his CSE told him them VC can’t go through with short form annual review. I asked Zoe just now and have already get back to Oscar: ok to go through with short form, but require market head endorsement


I have addressed the rest of the questions on submission enquires, yet the questions above are some which need further follow up. Besides, they expressed that it would be better if we can invite a CSEs to walk through a real-life case instead of going over slides. I think we can consider that as well as they could offer them first-hand experience on how to handle review case and gather all related inputs. 

Apologize as I will be on leave from Monday to Wednesday next week. And I think it will be better if you can address their question as you are more credible. But I am always reachable/ free to have a call if you would like to have more backdrop on their questions. Thank you so much Catherine and please let me know if there are anything else I could support.
 
 
Can you amend this email for me in professional english send to boss?