compare this candidate with the job description and explain in a cover letter at the first person why I will be a perfect candidate for the position

Candidate: 

DV360 Google Technical Support Specialist,
Teleperformance
03/2023 – present
Act as point of contact to provide consultative technical support and strategic
relationship management to top online agencies and advertisers.
Drive customer communications and technical issue resolution, resulting in
the highest level of customer satisfaction.
Assist advertisers in gathering and analyze campaign metrics and reports to
help with campaign optimization.
Supporting Google's success, Sales, Advertisers, Agencies & Partners.
Additional tools for Campaigns troubleshooting: Google Ads, Campaign
Manager 360 & YouTube.
Programming languages:
High: HTML, CSS
Basic: JavaScript
Subject Matter Expert (SME) Google Studio,
Teleperformance
05/2022 – 03/2023
Subject Matter Expert (SME) for the Google Studio platform, with a deep
understanding of the platform.
With a focus on coaching, training, and overseeing team activities, I provide
expertise to fill knowledge gaps and ensure project success.
Providing more technical solutions to agents when they are not able to offer
solutions to customers.
Work Experience
Cristina Lillo
Digital Marketing Expert
lilloescudero@gmail.com
+351 910 470 927
Lisbon, Portugal
Spanish citizen
4 years of experience as a Digital Marketing expert with a strong focus on the Google Marketing
Platforms. I am skilled in identifying and reducing risks, providing innovative solutions for
campaigns, optimization, technical troubleshooting, HTML Ads design through Google Web
Designer application.
Strong experience in orientation and strategy for advertising campaigns with Studio and Display &
Video 360, and related platforms such as Campaign Manager 360, Google Ads and YouTube.
Languages: Native Spanish & English C1
Technical Expert (Google Studio)
Teleperformance
03/2020 – 03/2022
Helping clients on creating Ads with HTML, CSS and JavaScript, and also
designed with Google Web Designer tool and resolve issues with the
creatives code to be supported by the platform.
Helping clients with the reports data and Tag Manager tool to identify if the
Tag was implemented in the right landing page.
Serve as a go-to person for technical aspects of Google Studio, ensuring
smooth operation and troubleshooting issues
Collaborate closely with creative teams to provide expert advice on
leveraging Google Studio for optimal ad creation and asset management
Stay informed on industry trends to identify opportunities for process
improvement
Customer Service specialist, Zalando
Teleperformance
09/2019 – 03/2020
Solving customer issues regarding their orders. contact with courier
companies for case escalation and customer satisfaction. Dealing with
warehouses for returns.
Community Manager (Digital Marketing and Social Media)
ICON hotel, Czech Republic
11/2018 – 03/2019
Creating relevant content for the different social media channels to reach the
hotel’s goals.
Content creation for Facebook, Instagram, Pinterest and Twitter
Content management / Marketing strategies or B2B events in the hotel.
Reputation management, monitor and response to users.
Education History
Aula CM - Escuela de Comunicación y Marketing
2018 – 2018 Madrid, Spain
Community Manager, Marketing
Web design with wordpress
Universidad Nacional de Educación a Distancia,
2014-2018 Studies not completed
Studies related to ancient history and archaeology.
Scientific baccalaureate
High school Bella guarda / Alicante, Spain / Year of Graduation:
2014
Math, Biology, Geology, Environmental Sciences, Psychology,
Physics, Chemistry or Biology, etc.

job description:
Join Europe’s fastest-growing PropTech ScaleUp! 



We’re looking for a Customer Support Representative, to join us on our mission to solve chaos in international real estate markets.


Our Mission and Vision

CASAFARI is the leading real estate data intelligence platform in Europe.


With operations in Portugal, Spain, France, Italy, and Germany the company has grown exponentially supported by 200+ employees of, at least, 25 nationalities.


We started CASAFARI with a mission to organize the real estate market into an efficient data-powered ecosystem to enable and accelerate deals through a transparent and safe B2B platform. CASAFARI isn’t just another data aggregator: it's an entire operating system that powers real estate agents in real-time, removing asymmetry of knowledge, accelerating transactions and opening up new opportunities for iBuyers, property developers, investors and Q-commerce operators and beyond to reach their investment objectives.


Your role

Be the main go-to-person for our clients from a portfolio assigned to you, most of whom are real estate agencies/brokerages;
Interact with customers using multiple platforms like live chat, calls, emails and tickets (reactive work);
Respond to customers requests in a timely manner and efficiently, using the right information to support them; 
Organize and conduct workshops, training sessions, and webinars for existing clients on new product features;
Onboarding new members of our client's teams;
Build and maintain strong relationships with customers;
Gather feedback from customers to understand their satisfaction levels and identify areas for improvement; 
Analyze customer data to gain insights into their behavior, needs, and preferences, which can be used to improve the customer experience and increase retention rates;
Create effective campaigns for new customers as well as less active ones. 


What we are looking for

Applicants must have native-level proficiency in French or Spanish;
Excellent written and oral communication skills in French, Spanish and English are mandatory;
1+ years of experience in customer support (preferably B2B, SaaS and Real Estate); 
Previous experience working with a ticketing system; 
Ability to understand technology for real estate professionals;
Strong analytical and problem-solving abilities;
Service-oriented mindset;
Start-up mindset;
Curiosity, strong growth mindset, ability to learn fast;
Strong communication and interpersonal skills;
Empathetic, desire to help and support clients.


What we’re offering

Flexible working model, accommodating fully remote, fully onsite or hybrid;
Mentorship, data/product, sales, and persuasion training;
Awesome opportunity to build the fastest growing Proptech company in Europe together with smart and ambitious people from all over the world;
Free access to the CASAFARI platform (helpful if you’re looking for a place to live).


CASAFARI has offices in Portugal [Lisbon and Algarve], Spain [Madrid] and France [Paris].


Diversity and Inclusion

We at CASAFARI are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. 



Joining our team, you will help drive breakthrough innovation in data technology for all real estate professionals!