Summarize what the below customer is saying:

Michael, 09 Dec. 2024 , 10:25am
Order

O2 Virtual Assistant, 09 Dec. 2024 , 10:25am
Thanks for messaging with O2.
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O2 Virtual Assistant, 09 Dec. 2024 , 10:25am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Michael, 09 Dec. 2024 , 10:25am
07355816656

O2 Virtual Assistant, 09 Dec. 2024 , 10:25am
[Rich Content]
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Michael, 09 Dec. 2024 , 10:25am
Buying & Upgrading 🛒

O2 Virtual Assistant, 09 Dec. 2024 , 10:25am
[Rich Content]
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Michael, 09 Dec. 2024 , 10:25am
Yes

O2 Virtual Assistant, 09 Dec. 2024 , 10:26am
[Rich Content]
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Michael, 09 Dec. 2024 , 10:26am
My order hasn't arrived

O2 Virtual Assistant, 09 Dec. 2024 , 10:26am
[Rich Content]
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Michael, 09 Dec. 2024 , 10:26am
Existing customer

O2 Virtual Assistant, 09 Dec. 2024 , 10:26am
[Rich Content]
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Michael, 09 Dec. 2024 , 10:26am
Device

O2 Virtual Assistant, 09 Dec. 2024 , 10:26am
If you're expecting a replacement or a new device, you’ll be able to track your order in My O2, once you’ve had an email saying it’s been dispatched.
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O2 Virtual Assistant, 09 Dec. 2024 , 10:26am
[Rich Content]
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O2 Virtual Assistant, 09 Dec. 2024 , 10:26am
[Rich Content]
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Michael, 09 Dec. 2024 , 10:26am
👎 No

O2 Virtual Assistant, 09 Dec. 2024 , 10:26am
[Rich Content]
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Michael, 09 Dec. 2024 , 10:26am
Speak to an Expert

O2 Virtual Assistant, 09 Dec. 2024 , 10:26am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 09 Dec. 2024 , 10:26am
[Rich Content]
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Michael, 09 Dec. 2024 , 10:26am
It’s about my Account

O2 Virtual Assistant, 09 Dec. 2024 , 10:26am
Thanks! 🙏
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O2 Virtual Assistant, 09 Dec. 2024 , 10:26am
Please can you confirm your full Name
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Michael, 09 Dec. 2024 , 10:26am
Michael barker

O2 Virtual Assistant, 09 Dec. 2024 , 10:26am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Michael, 09 Dec. 2024 , 10:26am
Yes

O2 Virtual Assistant, 09 Dec. 2024 , 10:26am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Michael, 09 Dec. 2024 , 10:33am
I placed a order on the 1st December I e been told daily had issues at warehouse but on Friday the manager confirmed my order would be dispatched no later then today now been told ordered are not being shipped yet and no orders will be dispatched today but I told manager on Friday if not dispatched upto the 9th then I will be cancelling my order as my order has not even been processed for dispatch cause of issues at warehouse even though I was assured all issues at warehouse was resolved and orders are now been dispatched and that I would receive notification that order has been dispatched by latest today and now told different again so I’ve come onto chat as want my order cancelling and don’t say can’t cancel as manager confirmed I can cancel anytime if not been dispatched so I want ORDER NUMBER NC131827296 cancelling immediately as I’m not prepared to wait any longer as I placed this order on the 1st and was told next day delivery and 9 days later and still nothing and that’s when manager confirmed on Friday all warehouses issues issues are now resolved and would be dispatched by the 9th which been told won’t be dispatched today as no orders are being dispatched as yet so I want my order cancelling with immediate effect as I have already been told can cancel right upto before dispatched so cancel my order with immediate effect from now as not prepared to wait any longer sorry

Michael, 09 Dec. 2024 , 10:34am
And don’t ask me to wait until end of day as been told this everyday since last week and had a text message today stating will update in few days when order dispatched so cancel it immediately please

Michael, 09 Dec. 2024 , 10:35am
So don’t tell me I can’t cancel when already been informed I can cancel if not been dispatched which agent confirmed this morning had not been dispatched so cancel my order please as I no longer wanting it as not prepared to wait any longer

Michael, 09 Dec. 2024 , 10:36am
Especially when manager told me warehouse issues are resolved and to expect my phone delivery by 9th which is still nothing further on so cancel order with immediate effect from now as already been informed I can cancel right upto it been dispatched

Michael, 09 Dec. 2024 , 10:38am
I have rights to cancel within 14 days so not waiting any longer I will keep my old handset so cancel order as manager and agent confirmed I can cancel as long as not dispatched and it’s not dispatched and it’s not being dispatched as already been told by agent today that’s it won’t be dispatched today so cancel immediately so don’t say I can’t when been informed by manager and agent that I can

Info [Automated], 09 Dec. 2024 , 10:41am
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
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Info [Automated], 09 Dec. 2024 , 10:56am
We just wanted to let you know you're almost there! Hang tight, an agent 👩‍💻 will be replying to you in a flash ⚡
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Michael, 09 Dec. 2024 , 10:59am
I placed a order on the 1st December I e been told daily had issues at warehouse but on Friday the manager confirmed my order would be dispatched no later then today now been told ordered are not being shipped yet and no orders will be dispatched today but I told manager on Friday if not dispatched upto the 9th then I will be cancelling my order as my order has not even been processed for dispatch cause of issues at warehouse even though I was assured all issues at warehouse was resolved and orders are now been dispatched and that I would receive notification that order has been dispatched by latest today and now told different again so I’ve come onto chat as want my order cancelling and don’t say can’t cancel as manager confirmed I can cancel anytime if not been dispatched so I want ORDER NUMBER NC131827296 cancelling immediately as I’m not prepared to wait any longer as I placed this order on the 1st and was told next day delivery and 9 days later and still nothing and that’s when manager confirmed on Friday all warehouses issues issues are now resolved and would be dispatched by the 9th which been told won’t be dispatched today as no orders are being dispatched as yet so I want my order cancelling with immediate effect as I have already been told can cancel right upto before dispatched so cancel my order with immediate effect from now as not prepared to wait any longer sorry

Michael, 09 Dec. 2024 , 10:59am
And don’t ask me to wait until end of day as been told this everyday since last week and had a text message today stating will update in few days when order dispatched so cancel it immediately please

Michael, 09 Dec. 2024 , 10:59am
So don’t tell me I can’t cancel when already been informed I can cancel if not been dispatched which agent confirmed this morning had not been dispatched so cancel my order please as I no longer wanting it as not prepared to wait any longer

Michael, 09 Dec. 2024 , 10:59am
Especially when manager told me warehouse issues are resolved and to expect my phone delivery by 9th which is still nothing further on so cancel order with immediate effect from now as already been informed I can cancel right upto it been dispatched

Michael, 09 Dec. 2024 , 10:59am
I have rights to cancel within 14 days so not waiting any longer I will keep my old handset so cancel order as manager and agent confirmed I can cancel as long as not dispatched and it’s not dispatched and it’s not being dispatched as already been told by agent today that’s it won’t be dispatched today so cancel immediately so don’t say I can’t when been informed by manager and agent that I can

Info [Automated], 09 Dec. 2024 , 11:11am
Whilst you're waiting why not check out our O2 Priority app on iOS & Android. As an O2 customer you'll get some amazing freebies & Priority Access to O2 Tickets 🎟️ & Venues.  
  
This week we've got offers & freebies 🛍️ but you'll need to be quick 🏃‍♀️ it's whilst stocks last.
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Info [Automated], 09 Dec. 2024 , 11:15am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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