Enrique, 06 Jan. 2025 , 06:08pm
Chat with an agent

O2 Virtual Assistant, 06 Jan. 2025 , 06:08pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 06 Jan. 2025 , 06:08pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Enrique, 06 Jan. 2025 , 06:08pm
07947953638

O2 Virtual Assistant, 06 Jan. 2025 , 06:08pm
[Rich Content]
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Enrique, 06 Jan. 2025 , 06:08pm
Something Else ❔

O2 Virtual Assistant, 06 Jan. 2025 , 06:08pm
[Rich Content]
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Enrique, 06 Jan. 2025 , 06:09pm
Something Else ❔

O2 Virtual Assistant, 06 Jan. 2025 , 06:09pm
[Rich Content]
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Enrique, 06 Jan. 2025 , 06:11pm
Pay Monthly

O2 Virtual Assistant, 06 Jan. 2025 , 06:11pm
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 06 Jan. 2025 , 06:12pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 06 Jan. 2025 , 06:12pm
[Rich Content]
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Enrique, 06 Jan. 2025 , 06:12pm
It’s about my Account

O2 Virtual Assistant, 06 Jan. 2025 , 06:12pm
Thanks! 🙏
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O2 Virtual Assistant, 06 Jan. 2025 , 06:12pm
Please can you confirm your full Name
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Enrique, 06 Jan. 2025 , 06:12pm
Enrique Suarez Fernandez

O2 Virtual Assistant, 06 Jan. 2025 , 06:12pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Enrique, 06 Jan. 2025 , 06:12pm
Yes

O2 Virtual Assistant, 06 Jan. 2025 , 06:12pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Enrique, 06 Jan. 2025 , 06:15pm
Hi there, last week i upgraded my contract (07947953638). I just wanted to check that I still have the multisave in my other 2 numbers. Because when i checked this afternoon they didn't appear in multisave and i couldn't add them. Both numbers were in multisave before as you can see if you check my last bill.

Enrique, 06 Jan. 2025 , 06:17pm
My other numbers are 07523 826981 and 07359 075565

Enrique, 06 Jan. 2025 , 06:19pm
Can you please check that after the update of my main sim, I still have the multisave in the other 2 Sims? Thanks

Info [Automated], 06 Jan. 2025 , 06:27pm
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
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Info [Automated], 06 Jan. 2025 , 06:34pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Act as Soaif Ali and paraphrase the query back to the customer with a question confirming it