create an a winning proposal for up work  this is thhe your resume:  Kendrick Mitchell
 javellmitchell@gmailcom 8763942618
 PROFILE
 I am a dynamic individual who is oriented towards yielding good results I have been in customer support, sales and
 client engagement for over six years now in di erent sectors I have great expertise in leveraging on advanced
 customer service skills, sales optimization and relationship building to enhance business growth and improve the
 satisfaction of customersCapable of using CRM systems like Zendesk and Salesforce well as I can improve my
 abilities to work from various regions without an o ce constantly working on my professional development
 EDUCATION
 09/2019– 06/2020 DISTINCTION COLLEGE
 CSEC
 Courses: Caribbean History,English Language,Information Technology, Mathematics,
 Principles of Account, Principles of Business,Social Studies
 09/2018– 06/2019 HEART TRUST
 CSEC
 •
 Human and social Biology
 09/2021– 06/2023 Kingston, Jamaica
 University of the Commonwealth
 Caribbean Associate Degree in Business
 Administration
 PROFESSIONAL
 EXPERIENCE
 09/2022– 07/2024 Customer Supports specialist Remote
 Outdoorsy
 •
 Provided exceptional support to renters and owners via phone, email, and chat,
 ensuring a seamless booking experience for their RV rentals Engaged in proactive
 problem-solving to address their most pressing concerns
 •
 Utilized in-depth product knowledge to assist other teams in maintaining high levels
 of customer serviceCreated and maintained comprehensive documentation to aid
 customers and the Customer Experience team in resolving issues e ciently
 •
 Embodied the Outdoorsy brand with a friendly, approachable demeanor Built and
 sustained a positive reputation for the company by ensuring customers felt valued
 and heard in all interactions
 •
 Pro ciently used web-based customer support tools such as Zendesk, Slack, and
 UJET to manage and resolve tickets e ectively
 05/2021– 05/2022 Virtual Assistant Remote
 Alliance Global
 •
 Supported document management and administrative operations, utilizing advanced
 Microsoft O ce and CRM functionalities, ensuring the highest standard of
 organizational e ectiveness
 •
 Client research initiatives to support business development and strategic planning
 •
 Re ned nancial operations by streamlining invoice creation and nancial
 reconciliations, resulting in improved accuracy and a reduction in processing time
 •
 Document processing and managed productions, improving team productivity
 through the adoption of advanced software functionalities
 •
 participate in the organization and technological setup for webinars and virtual
 training sessions, enhancing the company’s capability to deliver continuous education
 and engagement remotely
 •
 Streamlined internal communications and managed extensive scheduling for
 company executives, contributing to the maintenance of operational excellence and
improving team e ciency
 1 / 3
 06/2018– 03/2021 Brand Advocate
 Hinduja Global Solutions SAGILITY
 •
 Guided customers through healthcare plans, explaining bene ts, coverage options,
 and policy details to ensure they made informed decisions about their health
 insurance
 •
 Assisted members with claims processing, providing detailed information about the
 status of their claims and necessary next steps for resolution
 •
 Addressed billing inquiries and discrepancies, ensuring members understood their
 bills and resolved any issues related to charges or payments
 •
 Handled updates to member accounts, including changes to personal information,
 plan selections, and dependent additions, while ensuring data accuracy and privacy
 •
 Directed members to available healthcare services and providers within their
 network, explaining their options based on their plan bene ts
 •
 Collected and documented member feedback to relay to management for service
 improvements, contributing to continuous enhancement of support processes
 •
 Adhered strictly to HIPAA regulations and company policies to protect member
 information and ensure compliance with healthcare laws and standards
 SKILLS
 Advanced Multichannel Support
 Pro cient in managing customer interactions through voice, live chat, email, and social media platforms, ensuring
 a cohesive and positive user experience
 CRMand Data Management
 Skilled in Salesforce, Zendesk, ujet, ve9, tenstreet, and HubSpot adept at leveraging these platforms for
 comprehensive customer relationship and ticket management
 Empathy and Problem-Solving
 Recognized for utilizing empathy in customer interactions, combined with e cient problem-solving skills to
 deliver meaningful solutions
 Consultative Approach
 Expert in adopting a consultative stance to understand customer needs thoroughly and tailor support e orts to
 those needs
 Process Improvement
 Committed to identifying and implementing process improvements that enhance e ciency and customer
 satisfaction
 Self-Motivated Worker
 Proven ability to work independently and maintain productivity in remote settings, demonstrating strong self
 management and organizational skills
 Continuous Learning and Adaptability
 Dedicated to ongoing professional development, including product training and process upskilling, to remain at
 the forefront of industry best practices
 E ective Communication
 Excellent written and verbal communication abilities, adept at creating and maintaining productive partnerships
 across levels and departments
 Organizational
 Demonstrated capability in handling complex scheduling, event planning, and document management with
 utmost precision and e ciency
Problem-Solving and Adaptability
 Skilled at identifying operational challenges and contributing to solutions that enhance process e ciency and
 team e ectiveness
 2 / 3
 CERTIFICATES
 EF SET Certi cate
 C2
 References available upon request
 REFERENCES
3 / 3 used word and phrase an A.i don't typically  use: As a Customer Support/Success Specialist it is crucial to have a genuine passion for assisting people and resolving issues. Being proactive is the most important in this job, so please don't apply if you are laid-back and need to be pushed.
Strong communication and problem-solving abilities are essential to effectively support customers with their inquiries and concerns. Additionally, it is beneficial to dedicate spare time to stay informed about product knowledge and adopting the best practices in customer service. This includes exploring opportunities to enhance the overall customer experience.

You will be responsible for providing exceptional customer service and technical support to our B2B clients via Intercom. Your main tasks will include troubleshooting technical issues, resolving customer inquiries, following up with technical solutions.

Requirements:

• 1+ year of experience as a customer support/success is a must
• Experience with Intercom chat
• Good eye for details and sense of ownership
• Ability to work under stressful situations independently with a good time management
• Excellent English communication skills, both written and verbal
• High cognitive and technical skills
• High level of empathy
• Skill to concentrate and to be extremely attentive and persistent to find, read, remember, put into practice an information from diverse sources
• Very good memory, critical thinking + logic also for the job requirements  say that you have all the skills and more for this position make it formal and up to beat