analyze this cv and job description and my notes and answer the questions

CV
GUILHERME CAMARGO
<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> | Barcelona, Spain| <PRESIDIO_ANONYMIZED_PHONE_NUMBER> | LinkedIn: gfcamargo
PROFESSIONAL PROFILE
Civil Engineering with experience in customer-facing roles, project management, and technical 
consultancy. In the last four years, I have worked in customer service roles at a global leader of 
industrial automation, acquiring key skills in communication, problem solving and results 
orientation.
I bring a multicultural perspective and fluency in English, Spanish, Portuguese, and Italian. I 
have advanced experience with CRM software (Oracle Service Cloud and SAP), Microsoft Office 
(including macro in Excel), and AutoCAD.
PROFESSIONAL EXPERIENCE
Customer Care Advocate Spanish & Portuguese Markets - Rockwell Automation, Barcelona 
(Spain), 2021 - current position
• Efficiently managing customer facing inquiries to coordinate order processing, 
invoicing, and delivery operations, rapidly addressing, and resolving issues.
• Initiated and implemented strategic improvements that significantly boosted our 
team's efficiency, enabling us to meet KPIs and exceed company objectives.
• Leader of an Employee Resource Group (ERG) and developing an innovative culture 
within the organization by promoting and hosting events.
Business Development Specialist - Sawari Fresh International, Barendrecht (NL), 2020 – 2021
• Strategically expand market reach by identifying customer requirements with our 
diverse product offerings.
• Develop supply chain networks in key production markets to streamline operations.
Digital Marketing Strategist – Gozo por Ventura, São Paulo (BR), 2020
• Online advertising initiatives to maximize brand exposure and engagement.
• Creating content, social media and brand communication.
• Data analytics to refine marketing strategies and drive content performance.
Occupational Health and Safety Consultant – Camargo Engenharia e Segurança no Trabalho, 
São Paulo (BR), 2018 – 2020
• B2B consultancy specializing in workplace safety and health management.
• Design solutions to mitigate risks and ensure a safe working environment.
• Resolve critical incidents, ensuring business continuity and regulatory compliance.
EDUCATION
Bachelor of Civil Engineering at São Paulo State University, Brazil, 2015
Master of Occupational and Health Safety Engineering at São Paulo University, Brazil, 2020
LANGUAGES
Proficient in Portuguese, English, Spanish,  B2 Italian.

job description 
Customer Service Specialist
Barcelona — SPAIN
HomeJoin our teamExplore opportunitiesCustomer Service Specialist
Req ID

94183

Posted

Feb 14, 2025

Function

Other

Location

Barcelona, B, ES, 08000

CUSTOMER SERVICES REPRESENTATIVE

Location: Barcelona, Spain

 

The Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while ensuring clear and effective communication. Working closely with cross-functional teams, you’ll play a vital role in fostering customer satisfaction and loyalty by upholding service level agreements and company guidelines.

 

 

Your main focus:

 

· Customer Interaction and Resolution: Act as the first point of contact for customer and commercial care, providing prompt and professional support across multiple communication channels (phone, email, chat, etc.).

· Order Management: Handle all types of customer orders from placement to invoicing, ensuring accuracy and efficiency. Manage order rescheduling, back-order management, and invoicing (EDI, PDF, or mail).

· Collaboration with Internal Teams: Work closely with Shared Service Center (SSC) Credit Management to address blocked orders, Planning and Logistics to meet requested delivery dates, and Transportation teams to track deliveries. Provide valuable order and volume insights to these departments.

· Customer Communication: Deliver clear and accurate information to customers regarding orders, delivery statuses, invoices, product availability, pricing discrepancies, and claims. Maintain the company’s tone and customer experience standards while adapting to customer-specific needs.

· Returns and Refusals: Manage returns and refusals, including analysis, approval coordination, and processing with the SSC.

· Issue Resolution and Escalation: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the CS Operations Manager when required.

· Audit Support and Compliance: Provide support for daily, monthly, and yearly audit checks (e.g., OTC22, OTC50), ensuring compliance with company policies and standards.

 

Working for Coty means constant opportunities and change. You will be managing a lot of things at the same time, but this is also what makes it exciting!

 

 

Key success measures for the Customer Services Representative include the following:

 

· Operational Efficiency: Achieve high Fill Rate On Time (FROT) and Order Accuracy rates while ensuring timely delivery cycles and error-free order processing. Support revenue recognition reconciliations and provide accurate data in daily operational updates (DDS).

· Customer Satisfaction: Maintain excellent Customer Satisfaction Scores (CSAT) through efficient, accurate, and professional customer service interactions.

· Training and Development: Complete all required training programs and demonstrate ongoing professional growth and skill enhancement.

· Process Adherence and Improvement: Strictly follow standard operating procedures (SOPs) and work instructions while contributing to continuous process improvements.

 

The Customer Services Representative will liaise with various stakeholders, such as:

 

· BU CS Operations Manager

· BU Sales representatives

· BU Supply planning

· Logistics & transportation

· Customers

· Master data analysts

· SSC

 

YOU ARE A COTY FIT

 

You have strong problem solving skills and have the ability to think quickly & resolve issues effectively. As a Customer Services Representative, you get energy from working in a fast-paced, diverse, and challenging environment.

 

Other than that, we are looking for candidates who:

 

- Have a high school diploma or equivalent (required)

- Bachelors degree in a relevant field (preferred)

- 1-3 years experience in a customer service, support or call center role

- Knowledge & technical understanding of SAP for Order Processing

- Experience with CRM tools (e.g., Salesforce, Zendesk) will be a plus

- Basic fluency/proficiency in English and proficient or native in any of the following languages: Spanish, French, Italian, Dutch, German

- Good communication & interpersonal skills

- Strong MS office skills, especially MS Excel

- Multitasking ability, with excellent time management and organizational skills

 

 

OUR BENEFITS

 

As our Customer Services Representative, some of the benefits you will receive are:

 

· Competitive remuneration and perks will be matched with your experience and knowledge.

· Ticket restaurant (daily diet for meals)

· Company products / Access to the company shop

· Life and accident insurance

 

 

 

RECRUITMENT PROCESS

 

· A screening call with the recruiters

· A first online/in-person interview with hiring managers

· A second interview (optionally)

· Feedback, verbal offer

· Hiring

 

 

ABOUT COTY

 

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career.



notes
Brazil , moved a lot , netherland , Italy
Speaking Italian intermediate ,  Portuguese Spanish fluent
Like bcn so fra was working rom netherland before
Strong experience SAP: order management in ECC and CRM
1 month / 2 weeks
Holidays to take 2 weeks
Salary – current 35 + bonus food and health insurance at least the same or more
He would like to be on project management in the project management in the fuure in a career development / wants to become a project manager
Rockwell
 he said that he had 38k with bonus but in reality it's 35k 

Questions

Candidate Information - Job related skills, experience, education and summary
Candidate Name:  	 
How did the candidate hear about the opportunity:
	LK headhunt
What is your motivation for looking for a 
new opportunity/ applying to Coty?	 
Education:
	o	 
Previous/Current Company & Position & reason for leaving?
	o	 
Overview of Candidates relevant experience to date:
	 

Technical Skills, SAP, Excel 




	o	 
Additional Screening Comments - relevance of Experience, Communication & Soft skills