I am <PRESIDIO_ANONYMIZED_PERSON>. I was looking for an apartment for rent and found one. After inspection of the apartment, thwre were some repairs and cleaning work to be done and I informed the landlord of the same. They agreed to make the said repairs and cleaning before handing over the apartment to me. Based on that promise, I signed the agreement, paid the refundable deposit money and taking the key to the apartment. However, after I occupied the apartment on the following day, I found out that most of the repair work have not been completed and many issues are still prevailing. Write a letter to the landlord updating the current situation, unsolved issues as promised and convey your dissatisfaction which made you to reject the apartment. Highlight each issue in separate paragraphs. Following are the information regarding the incident and issues: 

Date of visiting the apartment to check: 22nd June 2023. It was late evening and I requested her a day time to see the house. She agreed to give me a call during the weekend and after that she was not contactable. So I asked the agent who introduced this apartment to contact me as I have already given her Rs 20,000 as an advanced payment. Then, on Wednesday, 28th June 2023, she sent me a text and said that "We are repairing the kitchen today. You can come this evening and see. Will tell you the time later", and she sent me a text at 6.58 pm saying that she has come to the apartment and to come and see the place. 

Even at that time, only the pantry cupboard has been painted (but not properly painted nor cleaned), and her husband said that still they are working on the other repairs. I was told that all the repairs will be done and that painting will be done wherever needed. Since it was night, I could not check on the outside area as it was dark and not very visible. 

Then they asked me to sign the agreement on Friday, 30th June 2023 at 6.30 pm, and after signing and handing over the advance payment, I went to get the key. But the electrician was still working at that time, and they said the work is not done yet, and everything will be finished on that day itself, and u can come and check tomorrow. So I was under the impression that they would complete the entire repairs and cleaning by the end of that day. 

When I went on the next to inspect the apartment, I realized nothing had been done. House is not cleaned at all. One plug point is just hanging on the wall. AC is not working. The Washroom doors are broken and not fixed. The pantry cupboard is full of cockroaches, and it was very dirty, especially the cupboards, which were fixed on the floor. Since they have not even swept the house I had to outsource the cleaning to Abans cleaning services. I had to spend Rs 18,500 for cleaning, tips Rs 4500, and for their food Rs 3000 as they had to clean till 12.30 am on 2nd July 2023. It was a semi-furnished apartment. So I didn't move the stuff and checked the wall condition. But at the time I moved to the house in the morning for housewarming, I noticed the main door frame is damaged. It was completely decayed (which the landlord knew very well). It is not visible clearly in the night light unless you really focus on that. Also, the main door can not be opened or closed smoothly. It gets stuck every time... so I called Dr. Rithanchana and informed that the gas cooker is not working, the main door frame is totally damaged, other door frames are also damaged, the toilet commode is also not fixed properly, both the washroom doors were broken, the wall is full of green molds and paint is peeling in the kitchen. 

Since I felt it is not safe and healthy to stay in the apartment as the walls are with green mold and the painting in the kitchen is peeling off and can fall inside the food. Also, the door frames are decayed. they are harmful. Especially to my 4 year old son. I tried calling Dr. Rithanchana that afternoon and she was not contactable.. then I moved out of the apartment around 4 pm as I felt it was not safe to keep my child at the apartment..then on the same day at night I was able to contact her husband and explained the entire story and he accepted that the could not check anything and they could not even move the furniture. So he agreed to give his brother's apartment which is on the 5th floor of the same building only if he agrees to give. He promised me he will inform me whether the apartment can be taken or not by the next day morning.. but I didnt receive any calls. So I tried to contact her but she sent me a message saying that she s in the hospital and she will call me back. But she never called me back. Then, after i called her, she called me and said that it was our fault and we should check the entire house and tell them all the defects which is not possible at all. As house owners if they are renting out a property it us their responsibility to handover the house in an acceptable living condition.