You have to analyze this interview, then distill a theme and give 3 codes.


 Interview 1 
Interviewer: Okay. So hello Interviewee 1. Thank you for agreeing to take part in this short interview. The topic for today's interview is how technology has changed or impacted your interactions with primary health care in any way. 
Interviewer: So I would like to start by asking You can you tell me in what ways do you usually use technology to access healthcare? 
Interviewee 1: So yeah, so in the UK, we're not particularly tech-savvy when it comes to primary health care. Actually, we primarily do things over the phone. But over Covid we had quite a lot of push towards doing things digitally. So we have a an NHS [National Health Service in the UK] App, where I recently learned that I can schedule appointments with my Gp: so my primary provider. 
Interviewee 1: We'll still do a lot of things via phone. So if you're talking hospital appointments, then that will come over by you, get an email and then you get to select your appointment time. But I think we're quite, still fairly basic when it comes to accessing things through digital technology in terms of our health care providers. 
Interviewer: Yeah, it is this mainly to book appointments with GPs, or did you use it to to book appointments with any with other doctors as well, like specialists. 
Interviewee 1: so you can do it with both. Yet so with the GP it’s your choice you just log on and and find that appointment and book it with a specialist. You'd get the the particular personalized link for you, and then your specific option. there's a big push to choosing your route through health care for us, so you'll get a choice of your hospital and the person you would like to see, and it's very clear With the timeline of how long you might have to wait for an appointment to the ideas that this this big push towards patient choice. I think they've tried to to support that digitally by offering plenty of options, and so on through making it easier than than listing loads of options in other ways, or via letters. We always used to get letters instead. 
But yeah. 
Interviewer: great! So, apart from booking appointments and all that, were there any other kind of communication technologies that you have used. For example, here in Australia, we had the, you know, tele health during Covid did you have anything like that? 
Interviewee 1: So we have something like that, It's 111 in the Uk: so that's a a number you can dial that gets you through to a a person. We also do have quite a significant NHS website, so it's very useful health information. If you wanted to look up symptoms, so I use that somewhat regularly. If there are things that you know you go should I be really going to a Gp. Or hospital. So so we have very substantial Nhs 
information there, that's very well-funded and put together, so you can find a lot of information through there, and that also routes you towards these kind of yeah, these telehealth things. But for us it's very much via the phone. 
So it's yeah phone line rather than any sort of, you wouldn't get necessarily a video call with a a Gp. 
I think, when we were in lockdown and sort of over Covid. There were opportunities to have video calls with with GPs, But I think there are a couple of incidents where 
things werent diagnosed as quickly as they might have been, so that we very much gone back to the the ideals of face to face. 
But you can have these initial triaging through our 111 system, and they have access to all of our Nhs systems, and they can book in appointments for you, from anything, from your dentist to a Gp. To the hospital or that kind of route you where where they think you’re most appropriate Going. 
Interviewer: Okay, great. So all these technologies that you've mentioned to me, How 
How would you say this impacted your life in general? Has this made it easier or more difficult for you to access primary health care? 
Interviewee 1: I think it's been mixed. I think some of the difficulties not necessarily down to the technology. I think that there's been some attempts that maybe have not gone as far as they could certainly in the Uk. There have been conversations about linking up healthcare data. So a lot of our health 
care data isn't linked together. So if you visit a Gp in a hospital that wouldn't automatically be linked to your health record digitally, and we still have big fat paper files that literally get posted from hospital to hospital, and if you go to a hospital you'll watch the the nurses wheel these big patient records from that sort of record rooms up to where you're being seen by a Gp: so we're still, I think, in the Uk trying to push towards digital healthcare. But it's a sort of slower process, I think than here. 
I think the one good system we have which is very, very good is the digital NHS website, and that's certainly, I think, a good tool certainly for many people. If they are a bit concerned. There's something to look at beyond just turning up to an emergency department or walk-in centre 
There is this NHS app that I discovered only recently. I discovered that I could book through the app which is good, but it's often no appointments there. But that's not a digital technology issue. 
Ithink it's good for me who's fairly digitally literate. But I think there are some concerns about the push towards using digital technology as an only way of contacting people. Just because. you know, we're aware that the majority of our health is accessed by older adults who wouldn't necessarily have that same level of digital literacy. Whereas I get excited when I could access making appointments through my smartphone app, I didn't have to speak to anyone or in the queue or ring Anybody and that was good. But I think for an older person, that might be a bit scary. Or for for somebody who's not got that digital literacy or access even to the Internet, you know. So I think it is a mixed, I think, for me i'm always a fan of doing it digitally, I’m quite comfortable in that world. But I think for those who aren't it's not always that that is straightforward and helpful. But yeah 
Interviewer: yeah, absolutely. So last question. I’m really intrigued by this idea of the website where you could, you know, look up your symptoms. In what ways would you say This kind of technology has helped you manage your own health? 
Interviewee 1: So I think so. I I have heart condition and and I think I've had significant amount of treatment, including operation; and I think if there are some symptoms where I sort of go oh, should I be speaking to somebody about this, or should I not? Quite often actually the Nhs provides quite a good route to look at reputable information. We know that that's gone through various reviews and been peer reviewed before it’s got out on the Internet. So 
you know that you're not just Googling symptoms. This big push is that Don't Google, the symptoms you'll see on Google will tell you you're dying. But for us, I think if you go to Nhs website, it's very. It's written in a way where it starts with things that much more likely and fine, so you know, even if of if you feel something heart related, you can kind of look it up, and they'll start with simple things, it's probably this or it's probably that, and then it sort of says: in very exceptional circumstances, it might be this, and I think it's been a really good way of kind of understanding what's normal, what other people experience. And often from there there are links to patient websites where you can go and have a look at what other people with the similar condition have gone through or felt. 
So yeah, I think it's a good, very good route of initial peer-reviewed trustworthy information, and it's not something I think, that many other places have. I think we're quite lucky in that that respect, and it covers I think, pretty much every condition you could you could wish for. 
So yeah, I think it does Its job because I think that's the aim that it stops people going in straight away. 
But yeah for me it's been a good way of putting my mind at ease If there are some some kind of more unusual symptoms. 
Interviewer: Yeah because when you feel something new you could go down a rabbit hole of Googling. All right. Thank you very much. 
Interviewee 1: No problem