you are an expert in doing case studies you will  have all the information provided to you and you answe them in a non ai formal engaging manner  follow the instructions to prefection: E-Connect Prompt and Guide
Last Updated: July 17, 2024
At Clipboard Health, we tackle hard problems. We believe the below case is representative of
the types of problems you might encounter in the role, and we encourage you to think about
these cases from first principles.
Case Study Guidance
E-Connect is a fictional two-sided marketplace that connects emergency service providers
(ESPs), such as electricians, plumbers, and locksmiths, with Emergency Customers (ECs)
facing immediate and critical issues in their homes or businesses. ESPs are independent
contractors and are not employed by E-connect, but rather they are users that offer their
services on the platform. Similarly, ECs use the platform, but E-Connect is under no obligation to
fill their appointments, which is determined by factors like location, pricing, ratings, etc.
Output for the Case Study
The ideal answer for this exercise incorporates all of the available data and combines them into
a well-written and reasoned decision that clearly outlines your thinking, backed by analysis.
Please be as clear as possible about how and why you came to the conclusion. Each case is
accompanied by data related to that customer.
Note that both case studies require an email response.
Some key company values that we would like to see and how that manifests in your case
● Extreme Curiosity & Noticing:
○ Are you able to assess the support interactions and attendance data to make a
well-reasoned decision?
○ Can you notice clues to issues, get to the root cause, and incorporate these into your
decisions?
● Customer-Centricity:
○ Does your decision balance the customer pain experienced by both sides of the
marketplace?
○ Do you take this into account when making your decision and can you handle a
less-than-ideal experience with empathy?
● First Principles Thinking:
○ What is the ideal customer experience, can you start from scratch and build a
well-reasoned argument about how these cases should be handled?

Guide to datasets:
The following are descriptions that may be helpful when interpreting the attendance datasheet:
● Actions
○ USER_CANCEL: The ESP canceled the appointment.
○ CUSTOMER_CANCEL_FILLED: The EC canceled the appointment.
○ APP_CLAIM: The ESP claimed the shift on the E-Connect app.
○ APP_DELETED: The posted appointment was deleted by the EC.
○ APP_UNASSIGN: The appointment was unassigned from the ESP.
○ APP_VERIFY: The EC submitted a signed job card to verify the appointment was
attended by the ESP.
○ NO_CALL_NO_SHOW: The ESP failed to show up for the shift.
● Performed By Type
○ ADMIN: Action performed by an E-Connect team member
○ AGENT: Action performed by the ESP
○ CUSTOMER: Action performed by EC
○ SYSTEM AUTOMATED: Automated tasks performed by system
● Lead Time - Measures the amount of time between the action and the appointment start time
The following are descriptions which may be helpful when interpreting the Do Not Return (DNR)
datasheet:
● Requested by:
○ CUSTOMER: The EC requested that the ESP never pick up appointments with them
again
○ AGENT: The ESP requested the DNR and does not wish to return to the customer ever
again
● Deleted:
○ True: The DNR was later deleted
○ False: The DNR remains
*A note on time zone:
Please note that customer support tickets are time-stamped according to PT (Pacific
time). Worker attendance data and DNR data are time-stamped according to UCT
(Coordinated Universal Time).:Case study scenarios:
Below you will find two examples of ESPs who are requesting to rejoin E-Connect after
previously having their accounts deactivated. You are tasked with evaluating the customer
situation and deciding whether to approve or reject the request for reactivation, providing clear
reasoning for this decision. Keep in mind that both ESPs and ECs are our customers. You will
want to make your decisions based on what you believe is best for the marketplace and BOTH
sets of our customers.
Case 1:
Date: Sat, Dec 17, 2022, at 3:18 PM
From: Brett (Arizona)
To: E-Connect
Subject: Deactivation
Dear Management,
I am reaching out for hopes to help reactivate my account. I am devastated over being
deactivated. E-Connect has helped provide me with extra income for my family. This morning, I
had accidentally canceled my appointment this morning not aware of the impact on my account.
I was frustrated, I had unexpected car problems & completely forgot to cancel the shift in a
timely manner. I was hoping to find alternative transportation for my 6 AM appointment. I
understand the the impact of late cancellations for customers and won’t do it again. Please
consider reactivating my account.
Thank you
Find data here ➡️ Brett_ESP_Profile_Note:<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>  
Dec 18 07:04 am  
ESP Name / Brett Murray  
Justification for the resolution: Found out that ESP has one related account; details here: DETAILS  REDACTED - this account was their original account, which got deactivated due to excessive  cancellation of shifts (3 Suspensions on AS). Confirmed duplicate accounts, as verified thru their  AZ license, that match. Will deactivate the newly created account. Will send the Fraud Flag macro  to ESP. 
:Brett_Attendance1 (1)
:Created At	App ID	App Start Logs	Action	User Type	Lead Time	Is Excused	Performed By Type	
2022-12-10 0:16:04	6386923d5a079301b6f3de60	2022-12-17 13:00:00	APP_CLAIM	Locksmith	180.7325		AGENT	
2022-12-10 0:19:44	6386943c427a7401b5dfc454	2022-12-25 21:00:00	APP_CLAIM	Locksmith	380.671389		AGENT	
2022-12-10 0:32:25	63869360afb90e01b6bca3a2	2022-12-22 21:00:00	APP_CLAIM	Locksmith	308.46		AGENT	
2022-12-10 0:34:20	638694695a079301b6f46781	2022-12-26 13:00:00	APP_CLAIM	Locksmith	396.428056		AGENT	
2022-12-10 0:14:01	638693b3afb90e01b6bcb7cc	2022-12-24 13:00:00	APP_CLAIM	Locksmith	348.766667		AGENT	
2022-12-10 0:34:31	6386945b5a079301b6f466e0	2022-12-26 21:00:00	APP_CLAIM	Locksmith	404.424722		AGENT	
2022-12-10 0:32:16	63869354427a7401b5df892e	2022-12-22 13:00:00	APP_CLAIM	Locksmith	300.462222		AGENT	
2022-12-10 0:17:15	63911b15ac4d3601b3e49941	2022-12-10 21:00:00	APP_CLAIM	Locksmith	20.7125		AGENT	
2022-11-07 1:00:40	6362e8e606ee3901b423f908	2022-11-08 21:00:00	APP_CLAIM	Locksmith	43.988889		AGENT	
2022-11-21 18:31:25	6362f2ca3cb08e01b418838e	2022-11-30 21:00:00	APP_CLAIM	Locksmith	218.476667		AGENT	
2022-11-21 18:30:14	6362effd0888f401b4dc2167	2022-11-22 21:00:00	APP_CLAIM	Locksmith	26.496111		AGENT	
2022-11-03 11:49:02	6362f0c43cb08e01b41852ec	2022-11-24 21:00:00	APP_CLAIM	Locksmith	513.183056		AGENT	
2022-11-03 11:49:32	6362f0340888f401b4dc23a3	2022-11-23 13:00:00	APP_CLAIM	Locksmith	481.174444		AGENT	
2022-11-03 11:50:05	6362f05406ee3901b4247ad7	2022-11-23 21:00:00	APP_CLAIM	Locksmith	489.165556		AGENT	
2022-12-02 13:54:42	6386935f427a7401b5df8a19	2022-12-22 21:00:00	APP_CLAIM	Locksmith	487.088611		AGENT	
2022-12-02 13:54:31	63869352afb90e01b6bca2a6	2022-12-22 13:00:00	APP_CLAIM	Locksmith	479.091389		AGENT	
2022-11-21 22:51:56	6362effd0888f401b4dc2167	2022-11-22 21:00:00	CUSTOMER_CANCEL_FILLED	Locksmith	22.134444		CUSTOMER	
2022-11-23 23:33:39	636e8790cc7fd901b425fc3f	2022-11-28 21:00:00	APP_CLAIM	Locksmith	117.439167		AGENT	
2022-10-06 12:10:15	633c449183959601b4fd4d9a	2022-10-09 21:00:00	APP_CLAIM	Locksmith	80.829167	FALSE	AGENT	
2022-12-14 18:05:46	63869450427a7401b5dfc50e	2022-12-27 5:00:00	APP_CLAIM	Locksmith	298.903889		AGENT	
2022-12-11 5:01:01	63911b15ac4d3601b3e49941	2022-12-10 21:00:00	APP_VERIFY	Locksmith	-8.016944		ADMIN	
2022-11-29 6:18:24	636e8790cc7fd901b425fc3f	2022-11-28 21:00:00	APP_VERIFY	Locksmith	-9.306667		ADMIN	
2022-12-02 2:08:18	63893d894088d301b481e176	2022-12-03 5:00:00	APP_CLAIM	Locksmith	26.861667		AGENT	
2022-11-20 13:21:02	6362f13c0888f401b4dc3737	2022-11-25 21:00:00	APP_CLAIM	Locksmith	127.649444		AGENT	
2022-11-20 13:17:43	6362f145e7814701b34bff29	2022-11-25 13:00:00	APP_CLAIM	Locksmith	119.705		AGENT	
2022-11-20 13:19:40	6362f2c506ee3901b424ab18	2022-11-30 13:00:00	APP_CLAIM	Locksmith	239.6725		AGENT	
2022-11-28 21:11:34	636e87936a7f0301b6cb29fb	2022-11-28 13:00:00	APP_VERIFY	Locksmith	-8.1925		ADMIN	
2022-11-30 0:28:55	63868ce65a079301b6f32022	2022-12-05 21:00:00	APP_CLAIM	Locksmith	140.518333		AGENT	
2022-11-30 0:28:47	63868ce0afb90e01b6bb8356	2022-12-05 13:00:00	APP_CLAIM	Locksmith	132.520556		AGENT	
2022-11-30 0:39:31	638693ae427a7401b5dfacc5	2022-12-24 13:00:00	APP_CLAIM	Locksmith	588.341667		AGENT	
2022-11-30 0:41:03	63869428afb90e01b6bccab1	2022-12-25 21:00:00	APP_CLAIM	Locksmith	620.315833		AGENT	
2022-11-30 0:39:38	638693d6427a7401b5dfb664	2022-12-24 21:00:00	APP_CLAIM	Locksmith	596.339444		AGENT	
2022-11-13 11:35:44	6362f05406ee3901b4247ad7	2022-11-23 21:00:00	APP_UNASSIGN	Locksmith	249.404444		SYSTEM AUTOMATED	
2022-11-13 11:35:50	6362f2c906ee3901b424ab53	2022-11-30 21:00:00	APP_UNASSIGN	Locksmith	417.402778		SYSTEM AUTOMATED	
2022-11-13 11:35:40	6362ea350888f401b4dba2c3	2022-11-13 13:00:00	USER_CANCEL	Locksmith	1.405833		AGENT	
2022-11-13 11:35:46	6362f0340888f401b4dc23a3	2022-11-23 13:00:00	APP_UNASSIGN	Locksmith	241.403889		SYSTEM AUTOMATED	
2022-11-13 11:35:44	6362f0c43cb08e01b41852ec	2022-11-24 21:00:00	APP_UNASSIGN	Locksmith	273.404444		SYSTEM AUTOMATED	
2022-11-13 11:35:50	6362f2852fc6b801b4ec7c51	2022-11-28 21:00:00	APP_UNASSIGN	Locksmith	369.403056		SYSTEM AUTOMATED	
2022-11-13 11:35:46	6362ef9b2fc6b801b4ec4924	2022-11-21 21:00:00	APP_UNASSIGN	Locksmith	201.403889		SYSTEM AUTOMATED	
2022-11-13 11:35:48	6362f27b3cb08e01b41880e7	2022-11-28 13:00:00	APP_UNASSIGN	Locksmith	361.403611		SYSTEM AUTOMATED	
2022-11-27 3:57:32	637fe7366609df01b468135b	2022-11-27 5:00:00	USER_CANCEL	Locksmith	1.041111		AGENT	
2022-10-26 0:38:00	63498bab021d4301b4789b9c	2022-10-30 13:00:00	APP_CLAIM	Locksmith	108.366944	FALSE	AGENT	
2022-10-26 0:40:08	63498b9a021d4301b4789abb	2022-10-30 21:00:00	APP_CLAIM	Locksmith	116.331389	FALSE	AGENT	
2022-12-17 13:26:38	639bba0675483001b4ddbd56	2023-01-01 21:00:00	APP_UNASSIGN	Locksmith	367.556389		SYSTEM AUTOMATED	
2022-12-17 13:26:40	639bc1fc02b86401b476ec30	2023-01-23 21:00:00	APP_UNASSIGN	Locksmith	895.555556		SYSTEM AUTOMATED	
2022-12-17 13:26:33	638693e3427a7401b5dfbb47	2022-12-24 21:00:00	APP_UNASSIGN	Locksmith	175.557778		SYSTEM AUTOMATED	
2022-12-17 13:26:43	639bc20502b86401b476ec7b	2023-01-23 13:00:00	APP_UNASSIGN	Locksmith	887.554722		SYSTEM AUTOMATED	
2022-12-17 13:26:37	638694e55a079301b6f4786a	2022-12-30 21:00:00	APP_UNASSIGN	Locksmith	319.556667		SYSTEM AUTOMATED	
2022-12-17 13:26:27	6386923d5a079301b6f3de60	2022-12-17 13:00:00	NO_CALL_NO_SHOW	Locksmith	-0.440556		AGENT	
2022-12-17 13:26:40	639bc46302b86401b4779973	2023-01-16 13:00:00	APP_UNASSIGN	Locksmith	719.555833		SYSTEM AUTOMATED	
2022-12-17 13:26:40	639bc45897479001b567eeda	2023-01-16 21:00:00	APP_UNASSIGN	Locksmith	727.555833		SYSTEM AUTOMATED	
2022-12-17 13:26:35	6386943c427a7401b5dfc454	2022-12-25 21:00:00	APP_UNASSIGN	Locksmith	199.556944		SYSTEM AUTOMATED	
2022-12-17 13:26:37	638693b3afb90e01b6bcb7cc	2022-12-24 13:00:00	APP_UNASSIGN	Locksmith	167.556389		SYSTEM AUTOMATED	
2022-12-17 13:26:32	639cdc4df0a5f801b7a521b8	2022-12-28 17:00:00	APP_UNASSIGN	Locksmith	267.557778		SYSTEM AUTOMATED	
2022-12-17 13:26:42	638691cc5a079301b6f3d82e	2022-12-17 21:00:00	APP_UNASSIGN	Locksmith	7.555278		SYSTEM AUTOMATED	
2022-12-17 13:26:42	639bbfd397479001b566b51f	2023-01-29 13:00:00	APP_UNASSIGN	Locksmith	1031.555		SYSTEM AUTOMATED	
2022-12-17 13:26:44	63869450427a7401b5dfc50e	2022-12-27 5:00:00	APP_UNASSIGN	Locksmith	231.554444		SYSTEM AUTOMATED	
2022-12-17 13:26:35	63869360afb90e01b6bca3a2	2022-12-22 21:00:00	APP_UNASSIGN	Locksmith	127.557222		SYSTEM AUTOMATED	
2022-12-17 13:26:44	6398c7a952c9f801b77df8b0	2022-12-21 13:00:00	APP_UNASSIGN	Locksmith	95.554444		SYSTEM AUTOMATED	
2022-12-17 13:26:37	639bb9e675483001b4ddb817	2023-01-01 13:00:00	APP_UNASSIGN	Locksmith	359.556389		SYSTEM AUTOMATED	
2022-12-11 16:26:17	638693e3427a7401b5dfbb47	2022-12-24 21:00:00	APP_CLAIM	Locksmith	316.561944		AGENT	
2022-11-03 13:03:00	6362ef9b2fc6b801b4ec4924	2022-11-21 21:00:00	APP_CLAIM	Locksmith	439.950278		AGENT	
2022-11-05 12:10:45	6362f2852fc6b801b4ec7c51	2022-11-28 21:00:00	APP_CLAIM	Locksmith	560.821111		AGENT	
2022-11-05 12:10:12	6362f2c906ee3901b424ab53	2022-11-30 21:00:00	APP_CLAIM	Locksmith	608.83		AGENT	
2022-11-05 12:10:33	6362f27b3cb08e01b41880e7	2022-11-28 13:00:00	APP_CLAIM	Locksmith	552.824167		AGENT	
2022-10-31 23:54:23	63498bab021d4301b4789b9c	2022-10-30 13:00:00	APP_VERIFY	Locksmith	-34.906389	FALSE	ADMIN	
2022-10-31 23:54:22	63498bab021d4301b4789b9c	2022-10-30 13:00:00	APP_TIME_CHANGE	Locksmith	-34.905833	FALSE	ADMIN	
2022-10-31 23:54:22	63498bab021d4301b4789b9c	2022-10-30 13:00:00	APP_TIME_CHANGE	Locksmith	-34.905833	FALSE	ADMIN	
2022-12-13 19:13:01	6398c7a952c9f801b77df8b0	2022-12-21 13:00:00	APP_CLAIM	Locksmith	185.783056		AGENT	
2022-11-25 20:52:49	6362f145e7814701b34bff29	2022-11-25 13:00:00	APP_VERIFY	Locksmith	-7.880278		ADMIN	
2022-12-11 1:25:52	63951c3a52c9f801b7282e4f	2022-12-11 13:00:00	APP_CLAIM	Locksmith	11.568889		AGENT	
2022-12-12 20:11:05	638694e55a079301b6f4786a	2022-12-30 21:00:00	APP_CLAIM	Locksmith	432.815278		AGENT	
2022-12-12 20:09:54	6386945b5a079301b6f466e0	2022-12-26 21:00:00	USER_CANCEL	Locksmith	336.835278		AGENT	
2022-12-12 20:09:40	638694695a079301b6f46781	2022-12-26 13:00:00	USER_CANCEL	Locksmith	328.839167		AGENT	
2022-12-13 21:01:34	63869354427a7401b5df892e	2022-12-22 13:00:00	CUSTOMER_CANCEL_FILLED	Locksmith	207.974167		CUSTOMER	
2022-11-30 0:55:08	6386940d427a7401b5dfc216	2022-12-26 5:00:00	APP_CLAIM	Locksmith	628.081111		AGENT	
2022-11-08 14:48:22	6362ea350888f401b4dba2c3	2022-11-13 13:00:00	APP_CLAIM	Locksmith	118.194167		AGENT	
2022-12-16 1:11:26	639bc45897479001b567eeda	2023-01-16 21:00:00	APP_CLAIM	Locksmith	763.809722		AGENT	
2022-12-16 1:10:11	639bc1fc02b86401b476ec30	2023-01-23 21:00:00	APP_CLAIM	Locksmith	931.830556		AGENT	
2022-12-16 1:11:24	639bc46302b86401b4779973	2023-01-16 13:00:00	APP_CLAIM	Locksmith	755.810278		AGENT	
2022-12-16 0:58:57	639bba0675483001b4ddbd56	2023-01-01 21:00:00	APP_CLAIM	Locksmith	404.017778		AGENT	
2022-12-16 0:58:53	639bb9e675483001b4ddb817	2023-01-01 13:00:00	APP_CLAIM	Locksmith	396.018889		AGENT	
2022-12-16 1:10:05	639bc20502b86401b476ec7b	2023-01-23 13:00:00	APP_CLAIM	Locksmith	923.832222		AGENT	
2022-12-16 1:19:42	639bbfd397479001b566b51f	2023-01-29 13:00:00	APP_CLAIM	Locksmith	1067.671944		AGENT	
2022-12-02 20:43:17	63868ce65a079301b6f32022	2022-12-05 21:00:00	APP_UNASSIGN	Locksmith	72.278611		SYSTEM AUTOMATED	
2022-12-02 20:43:17	63869428afb90e01b6bccab1	2022-12-25 21:00:00	APP_UNASSIGN	Locksmith	552.278611		SYSTEM AUTOMATED	
2022-12-02 20:21:46	6386940d427a7401b5dfc216	2022-12-26 5:00:00	APP_UNASSIGN	Locksmith	560.6375		SYSTEM AUTOMATED	
2022-12-02 20:21:38	63869294afb90e01b6bc675a	2022-12-18 21:00:00	APP_UNASSIGN	Locksmith	384.639444		SYSTEM AUTOMATED	
2022-12-02 20:43:17	638693ae427a7401b5dfacc5	2022-12-24 13:00:00	APP_UNASSIGN	Locksmith	520.278611		SYSTEM AUTOMATED	
2022-12-02 20:21:42	638692795a079301b6f3e0eb	2022-12-18 13:00:00	APP_UNASSIGN	Locksmith	376.638333		SYSTEM AUTOMATED	
2022-12-02 20:21:42	638693d6427a7401b5dfb664	2022-12-24 21:00:00	APP_UNASSIGN	Locksmith	528.638333		SYSTEM AUTOMATED	
2022-12-02 20:43:17	6386935f427a7401b5df8a19	2022-12-22 21:00:00	APP_UNASSIGN	Locksmith	480.278611		SYSTEM AUTOMATED	
2022-12-02 20:21:30	63893d894088d301b481e176	2022-12-03 5:00:00	USER_CANCEL	Locksmith	8.641944		AGENT	
2022-12-02 20:43:17	63869352afb90e01b6bca2a6	2022-12-22 13:00:00	APP_UNASSIGN	Locksmith	472.278611		SYSTEM AUTOMATED	
2022-12-02 20:21:39	63868ce0afb90e01b6bb8356	2022-12-05 13:00:00	APP_UNASSIGN	Locksmith	64.639444		SYSTEM AUTOMATED	
2022-11-20 15:27:56	636e87936a7f0301b6cb29fb	2022-11-28 13:00:00	APP_CLAIM	Locksmith	189.534722		AGENT	
2022-11-29 22:42:52	6362f2ca3cb08e01b418838e	2022-11-30 21:00:00	CUSTOMER_CANCEL_FILLED	Locksmith	22.285556		CUSTOMER	
2022-12-16 21:03:57	639cdc4df0a5f801b7a521b8	2022-12-28 17:00:00	APP_CLAIM	Locksmith	283.934167		AGENT	
2022-10-09 17:06:45	633c449183959601b4fd4d9a	2022-10-09 21:00:00	USER_CANCEL	Locksmith	3.887778	FALSE	AGENT	
2022-12-11 20:59:11	63951c3a52c9f801b7282e4f	2022-12-11 13:00:00	APP_VERIFY	Locksmith	-7.986389		ADMIN	
2022-11-28 17:38:57	6362f2c506ee3901b424ab18	2022-11-30 13:00:00	CUSTOMER_CANCEL_FILLED	Locksmith	43.351111		CUSTOMER	
2022-12-02 15:14:17	638692795a079301b6f3e0eb	2022-12-18 13:00:00	APP_CLAIM	Locksmith	381.761944		AGENT	
2022-12-02 15:14:25	63869294afb90e01b6bc675a	2022-12-18 21:00:00	APP_CLAIM	Locksmith	389.76		AGENT	
2022-09-28 16:35:49	633222729c04db01b5502acc	2022-10-07 21:00:00	APP_CLAIM	Locksmith	220.403333	FALSE	AGENT	
2022-11-24 14:26:37	6362f13c0888f401b4dc3737	2022-11-25 21:00:00	CUSTOMER_CANCEL_FILLED	Locksmith	30.556389		CUSTOMER	
2022-11-24 14:27:50	6362f1c43cb08e01b4185fbb	2022-11-27 5:00:00	CUSTOMER_CANCEL_FILLED	Locksmith	62.536389		CUSTOMER	
2022-11-08 17:58:38	6362e8e606ee3901b423f908	2022-11-08 21:00:00	CUSTOMER_CANCEL_FILLED	Locksmith	3.023056		CUSTOMER	
2022-12-12 2:53:51	638691cc5a079301b6f3d82e	2022-12-17 21:00:00	APP_CLAIM	Locksmith	138.1025		AGENT	
2022-11-20 17:04:56	6362f1c43cb08e01b4185fbb	2022-11-27 5:00:00	APP_CLAIM	Locksmith	155.918056		AGENT	
2022-11-25 0:56:53	637fe7366609df01b468135b	2022-11-27 5:00:00	APP_CLAIM	Locksmith	52.052222		AGENT	:Brett_Accounts
:ID	User Name	Created At	Referral Code	Tmz	Country	State	Region	State Code	Msa	City	Distance Preference	Qualification	Stage	App Platform	Push Notifications Enabled	Last Worked	Number Of Future Shifts Staffed	Sms Notifications Enabled	Future Appointments Staffed Last Updated	Notifications Off	Onboard At	Updated At	Attendance Pct	Is Signup Initiated	Active	Completed Appointments	Is Signup Completed	Signup Completed At	Location Enabled	Location Permission
63153d0ce1238a01aa304056	Brett Murray	2022-09-05 0:04:29	ZSbvjbEc	America/Phoenix	United States	Arizona	Maricopa County	AZ	Phoenix-Mesa-Chandler, AZ	Mesa	150	Locksmith	DEACTIVATED	ios	TRUE	2022-11-25 13:00:00	0	TRUE	2022-12-17T05:26:28.878-08:00	FALSE	2022-09-05T14:39:54.493-07:00	2023-03-24 15:02:39	53	TRUE	TRUE	8	TRUE	2022-09-05 0:19:48	TRUE	authorized
																														
639dff19c01b7dd0c75bce94	Brett Murray	2022-12-17 22:52:48	liBc0Qmm	America/Phoenix	United States	Arizona	Maricopa County	AZ	Phoenix-Mesa-Chandler, AZ	Mesa	150	Locksmith	DEACTIVATED		TRUE			TRUE		FALSE		2022-12-19 1:52:01	0	TRUE	FALSE	0	FALSE			 Locksmith
Once you’ve analyzed the data, answer the below questions:
1. Based on all the data provided, would you uphold the deactivation or reactivate the ESPs
account?
2. In detail explain your reasoning.
3. Compose an email response to Brett explaining your decision and reasoning.