Rewrite the following resume and tailor it to the job description below. 

Here is my resume:  
[FIRSTNAME LASTNAME
Solving complex problems to help organisations achieve better customer outcomes

Contact information
abcdefg@gmail.com  
<PRESIDIO_ANONYMIZED_URL>
+1 (123) 456 7890

Experience
Manager, Strategic Initiatives
Deloitte Global
2021 - 2022
• Spearheaded and directed Deloitte's global efforts to define and shape the 'Future of Trust' as a critical societal and business issue, empowering public and private sector organizations to respond proactively and effectively
• Conceptualized and executed an innovative, research-driven tech platform to enable organizations to establish trust as a strategic asset and gain a competitive edge
• Orchestrated and led global teams of diverse cross-functional experts, fostering a nimble and adaptable Trust framework encompassing innovation, marketing, sales, internal communications, and Deloitte Insights

Manager, Financial Crimes
Deloitte Canada
2017 - 2021
• Spearheaded AML transformation projects with Canada's top banks to enhance compliance and bolster monitoring across all lines of defense.
• Initiated, planned, executed, controlled, and closed projects to ensure timely and budget-friendly delivery.
• Coordinated the creation of innovative FinTech solutions aimed at streamlining AML threat detection processes and boosting efficiencies.
• Managed high-performance teams, fostered strong working relationships with extended teams and stakeholders, and upheld project integrity through effective communication and meticulous documentation.

Sr. Customer Experience Consultant
Blueprint Software Systems
2014 - 2017
• Led the delivery of business process improvement solutions to accelerate complex IT projects, supporting sophisticated technical products and cross-functional projects.
• Developed strong relationships with customers, increasing retention rate by 20% across all geographies.
• Facilitated customer onboarding, implementation, and product training, achieving customer satisfaction ratings of 93%.
• Managed task prioritization and multitasking in high-priority projects, employing CRM or Support systems (Salesforce, Zendesk) to ensure customer success.
• Led the delivery of business analysis process improvement solutions to accelerate complex IT projects.
• Designed and facilitated elements of the customer journey, including customer onboarding, implementation and product training, achieving customer satisfaction ratings of 90+%
• Designed technical solutions to automate business processes, leading to a 95% improvement in operational efficiency
• Managed and developed client relationships to ensure engagement, including the re-engagement of 20% of our dormant UK accounts

Solutions Consultant, Customer Success - Financial Crimes
Detica (now SymphonyAI) NetReveal
2012 - 2014
• Delivered social network analytics solutions to detect and predict potential fraud, ensuring project success and maintaining solid working relationships with stakeholders.
• Led product demos, sales proposals, and proof-of-concept executions to support the sales process and develop new customer relationships.
• Facilitated requirements gathering and design phases of project implementations with clients in the insurance sector.
• Generated ~$2M in revenue through successful demonstrations, presentations, and key partnerships and ensured exceptional customer service to internal and external customers.


Education
Computer Engineering
University of Toronto
2008

Emerging leaders (Certificate)
University of Toronto
2011

UI Design and Web development
Brainstation 
2012

Skills
Innovation
Problem solving
Content development
Leadership
Strategy
Program management
Talent development
UI design
Facilitation
Technology solutions
Customer success
Sales


Additional information
Publications
Overcoming new challenges in the battle for trust; Can you measure trust within your organization?

Mentorship
University of Toronto Engineering Alumni Mentorship Program; Deloitte career coach

Interests
Food-inspired traveler; pastry connoisseur & aspiring chocolatier; avid reader
]

Here is the job description: 
[Job Title
Sr. Manager, Customer Success

About the role
We’re looking to hire a Sr. Manager, Customer Success to manage and help scale our customer success team. You’ll be an integral part of the Customer Experience (CX) team, partnering with Sales, Innovation, Product/Engineering and our Community team. You’ll join the Customer Experience team, reporting to the Director of Customer Experience and managing a team of 4-5 Enterprise CSMs. You’ll have an opportunity to really shape the way we make our customers successful at Fable with the support of a strong and growing team.

For this role, we are open to applicants who are located in Canada. If you believe that you match majority of this job description, we highly encourage you to apply!


Requirements


Responsibilities
    Retain and grow a book of enterprise customers through supporting and coaching CSMs on strategic initiatives and account strategy.
    Support CSMs to develop customer’s accessibility strategy across their organization that maximize Fable’s impact.
    Track and analyze performance and ROI of book of business post-sale to maximize retention and reduce churn risk.
    Drive high team performance and a focus on career growth in your people management responsibilities.
    Enable the team with playbooks to mitigate risk, uncover opportunities and support our customers with internal change management strategy.
    Support CSM’s and customers on escalations and provide coaching and enablement on challenging situations.
    Identify areas of improvement within our customer engagement process to maximize scaling of the enterprise customer success team.
    Work with the Sales teams to help proactively identify and drive strategic opportunities forward as well as support Fable’s land and expand strategy.


Key qualifications and assets
    You have 5+ years experience managing and scaling a growing team.
    You have 5+ years of enterprise customer success or engagement management experience.
    You have 5+ years owning and forecasting Gross Revenue and Net Revenue Retention of a book of business of high touch enterprise accounts.
    You have 5+ years experience with working cross functionally with sales, product/engineering and support.
    You have 2+ years of experience driving change management for large enterprise organizations through services engagements.
    Experience level setting with C Suite stakeholders within enterprise organizations.
    You've got a history of making clients ecstatic by understanding client ROI, spotting opportunities for new solutions, reducing churn, and driving high organic growth.
    You also have experience as a customer success professional, or another customer facing role that would help you have empathy for your team and your clients.
    You have experience working in a fast-paced SaaS startup.


You must be
    Willing to learn about accessibility and follow inclusive design practices.
    Open to working in a fast-moving team.
    Willing to learn new tools and adjust quickly.
    Able to work within bounds of North American time zones, Eastern Time preferred.


Nice to haves
    You have experience in the accessibility space or user testing.
    You’ve worked in both an enterprise organization and a scaling start-up.
]