improve writeup of this mail [Dear <PRESIDIO_ANONYMIZED_PERSON> and the MCI Engagements - POE Review Team,
We appreciate the diligence of your review process and would like to address the specific issues identified and provide necessary justification for our approach.

Addressing the Identified Issues
1.	Customer Consent and Survey Domains
o	Client's Privacy Policies: The client requested the use of an alternate email domain due to internal privacy policies and regional regulations governing Personally Identifiable Information (PII). This was to maintain confidentiality and adhere to their internal security measures.
o	Consistent Use of Email Address: The email address used for consent and surveys is the same one entered as the customer contact information during the initial creation of the claim. This consistent use reflects a commitment to respecting the client’s preferences and ensuring transparency.
o	Microsoft Guidelines Compliance: Based on our comprehensive reading of the guides and materials shared by yourself, guidelines allow for alternate email domain linkage to the clam being created with a justification, however, the engagements must be delivered in the customer’s production tenant only. We are fully compliant with this, and the tenant id appearing on this claim appears consistently on the screenshots within our claim too, specifically, within slide 8 and 12 of our submission.
o	Acceptance During Claim Creation: We have maintained the same email for customer facing communications via Partner Center right from the "Associate Customer" phase of claim creation.
o	Primary Validation through Tenant ID: Your rejection feedback primarily focuses on the email domain discrepancy and does not challenge the accuracy of the Tenant ID, which makes us fully confident that we are compliant with other guidelines in full. This underscores the importance of the Tenant ID for validating customer association over the specific email address used for communication. Given we have now shared this justification for email address too, we hope this claim will now be approved.

Technical Domain and Tenant ID Validation
From the outset, we provided the domain saco.sa during claim creation. Microsoft’s system correctly auto-fetched the tenant ID: 1bd081db-9c51-4dac-aba4-b9044ca5fa49. This tenant ID consistently appears throughout our documentation, particularly in the Partner Center claims page and on pages 8 and 12 of our POE documentation. This demonstrates that all technical and engagement activities aligned perfectly with the registered domain and tenant, satisfying the primary validation requirement.

Successful Engagement Completion
The Threat Protection engagement with Saudi Company for Hardware was meticulously executed and completed by our team, following all requirements outlined in the Microsoft Partner Center Claims Guide. We conducted a comprehensive assessment of the client's security posture, discovered real threats and vulnerabilities within their production environment, and provided them with actionable recommendations to enhance their security.
Our submitted POE includes all required components as specified in the Microsoft Partner Center Claims Guide:
•	Partner Survey: Completed.
•	Customer Survey: Completed.
•	Invoice in USD: Uploaded, matching the agreed payout amount for the engagement.
•	POE Document: Uploaded, demonstrating the engagement activities and results, including screenshots that confirm the activities were conducted within the client’s production environment, identified by the Tenant ID: 1bd081db-9c51-4dac-aba4-b9044ca5fa49.
We have taken great care to ensure that our submission meets all documentation standards, masking sensitive information appropriately as per the POE template guidance.

Request for Reconsideration
Based on the clarifications provided, we respectfully request a reevaluation of your decision based on:
1.	Confirmation that the technical domain and tenant ID are consistent across all submitted documents.
2.	Justification for utilizing an alternate email for customer contact, supported by Microsoft’s acknowledgment upon claim creation.
3.	Strict adherence to technical and privacy-related documentation requirements.
4.	Comprehensive evidence of customer engagement, consent, and survey completion.
5.	Successful completion of the engagement and adherence to all POE requirements.
We are committed to upholding Microsoft’s standards and are available to provide any further clarification or documentation needed to facilitate a favorable resolution.
Thank you for your time and consideration. We look forward to your prompt response and are eager to resolve this matter favorably.

] and remove redundancies, while making it better structured as a response to [Dear Partner,
We are writing to inform you that a decision has been made in relation to your Proof of Execution (POE) review.
We determined your claim details show that activity execution and delivery was insufficient. The following specific issues were identified that led to this decision:
Customer Consent sent to a domain that does not belong to the customer ID listed in the claim details
Customer Survey sent to a domain that does not belong to the customer ID listed in the claim details
This claim has been rejected.
If you wish to dispute this rejection action, the Dispute function will be available to you in this claim interface for 30 calendar days after this rejection action is taken. In order to dispute, please do the following:
i. Click Dispute.
ii. Update your POE documentation to resolve all issues identified during original review.
iii. Add comments as needed.
iv. Click Submit.
v. If your dispute is not submitted within 30 days of rejection, it will expire.
Once you click Submit, your disputed claim will be reviewed and responded to within 5 calendar days of re-submittal to review queue. POE review standards can be reviewed in the POE template for this workshop as well as in the Partner Center Incentive Guide and MCI Engagements Training Guide.
§ MCI Program Guide available for download here: http://aka.ms/incentivesguide
§ Partners and internal Microsoft team members can review step-by-step guidance on claims by downloading https://aka.ms/MCIPartnerActivitiesClaimsGuide
Best regards,
<PRESIDIO_ANONYMIZED_PERSON>
MCI Engagements - POE Review Team]