Re-write -  
Education and Qualifications 

St Matthews RC High School, Manchester UK 
10 GCSE’s (A-C) incl English, Maths, Science and French.

Manchester College of Arts and Technology City/Country, Manchester UK 
City & Guilds Wood Occupations: (Carpentry & Joinery) Foundation Construction Award and Intermediate Construction Award. Completed.
Skills Tech Australia Acacia Ridge TAFE City/Country, Brisbane Australia 
Certificate 3 in Carpentry & Joinery Completed: September 2010.
Real Estate Academy Australia
Full Real Estate Agent Licence. Completed: May 2015.

First Aid 
CPR and first aid certifications. Completed: October 2023

Employment 

Name of Employer:     Breezway 
Position Held:               Aftersales Service Manager 
Dates from/to:               November 2017 – Current
Reason for leaving:      Further my development

Currently I am responsible for the Aftersales and site Servicing nationally for the business including warranty claims, contract management, creating and managing procedures and tier 2 technical advice including compliance and product performance. This role has given me the opportunity to work in multiple areas of the business, maximising my resources to create $50,000 in extra revenue for the business buy promoting and selling our services in conjunction with upselling our product directly to the end user, which historically filtered out to other fabricators and companies within the industry. Currently I have 1 direct report where I regularly manage his performance and delegate tasks effectively. This year as a team we have successfully reduced the number of keylock related issues buy 49% also, other manufacturing related issues saving the business approx. $10,000 per month. This was done by creating procedures and Quality Assurance measures and becoming more present in the QA function of the business.  This role has developed my skills in CRM, which is used to organise, record and document warranty related services, also it has developed my skills in SAP which I use to manage business operations.  During this role as a Aftersales Service Manager I have the proven ability to prioritise, multitask and effectively manage my team and vendors, whilst constantly in communication with customers in order to exceed expectations and provide an overall outcome that leaves the customer satisfied.

Duties
•	Site service coordinating.
•	Organizing material and labour efficiently for services.
•	Assessing and investigating reported product issues. 
•	Recording and documenting. 
•	Case management.
•	After Sales support.
•	Tier 2 technical support.
•	Operating SAP, CRM and Microsoft Office daily.

Self Employed:          Facility Manager (Management & Letting Rights Business)
Position Held:              Director, Investor, Facility Manager, Letting Agent and On-Site Manager
Dates from/to:             June 2015 – September 2017 

Whilst I undertook this new position, I acquired new skills in facility management and letting management, which helped me gain a greater level and understanding in relation to people skills and communication. During my time in this business I was accountable for ensuring the two residential complexes were maintained to the highest of standards. This involved organising and facilitating contractors, also ensuring all lines of communication with the body corporates, tenants and investors were kept to the highest professional standards. Consistently looking for new business as well as maintaining existing business and relationships with landlords, investors, tenants, contractors and the body corporate.

Duties
Property management: 
•	Liaising between prospective tenants, property owners and Body Corporates.
•	Lease negotiations.
•	Preparing & executing residential tenancy forms i.e. General Tenancy Agreement forms for tenants and Property Occupation forms for owner investors. 
•	Various other forms within the property management scope i.e. notice to remedy breach (form 11) entry notice (form 9) etc.
•	Operate Console Gateway real estate software on a daily basis.    
•	Marketing – predominantly using online platforms. 
•	Seeking new and maintaining existing business. 
•	Apartment inspections.
•	Owner & creditors fortnightly disbursements through using Console and online banking. 

Building/Facility Management:
•	24/7 onsite management. 
•	Organising and facilitating contractors.
•	Maintaining existing maintenance contracts & agreements in accordance with Australian standards including AS1851
•	Asset Management.
•	Taking care of maintenance issues within my range of expertise to save on body corporate costs at in house rates. 
•	Managing & maintaining emergency maintenance issues 24/7 for tenants i.e. flexi pipe bursts, overflow water pump issues, fire alarms, and noisy residents, break ins, security issues, lift issues etc. 
•	Managing reports & complaints 24/7 within the complexes.
•	Over the phone help and advice for tenants and owner-occupiers regarding technical problems i.e. appliance faults, air conditioner faults, building faults, etc. 
•	Reconciling accounts using Xero accounting software. 

Self-Employed Carpenter 
Position Held:              Carpenter
Dates from/to:              March 2011 – June 2015

During my time as a self-employed Carpenter I held numerous major relationships with real estate agencies where I was responsible for carpentry maintenance works for predominately rental properties. I also built effective relationships with retail shops such as Reid Cycles where I conducted carpentry & shop fitting work. One of my biggest achievements was building my parents property from the ground up in 2014 and 2015. Very little amounts of the project were contracted out to minimise costs. Most other jobs achieved was from word of mouth. Another key contract I worked on was with Hays recruitment. They hired me to Q-Build, and with a team of carpenters from both Q-Build and Hays, we all worked together on re-fabricating a dental surgery in Ipswich. We also carried out renovations to disability housing in Wacol and repair and maintenance works to schools throughout Brisbane. Other works I conducted ranged from commercial and domestic work.

Some of my main Duties
•	Carpentry – installing doors, building decks, general repairs & maintenance.
•	Plastering – sheeting, joint setting, cornice install, plaster repairs.
•	Cabinetry – kitchen installs & repairs, vanity unit installs. 
•	Quoting & invoicing.
•	Internal steel framework.
•	Window installs. 
•	Installing door furniture.
•	Skirting boards and architraves.
•	Installing grid ceilings.
•	Organising dates & times with clients for work commencement and completion, also organising payment dates to save on delayed transactions.   
Name of Employer:     Impact Construction Solutions
Position Held:               Apprentice Carpenter
Dates from/to:               August 2009 – March 2011
Reason for leaving:      Qualified

Name of Employer:     Q-build
Position Held:               Apprentice Carpenter
Dates from/to:               August 2008 – August 2009
Reason for leaving:      Further my development

Name of Employer:     DTL Constructions (steal house framing)
Position Held:               Apprentice Carpenter
Dates from/to:              October 2006 – August 2008
Reason for leaving:      Further my development

Skills/Attributes

Leadership/Management: Throughout my career I have been given responsibility for managing a number of different processes and projects. I have enjoyed this element greatly. Whilst working as a facilities manager I had the responsibility of managing the entire process to ensure smooth running of Two residential buildings and liaising with clients, body corporate and owners. I particularly enjoyed the level of responsibility that I was entrusted with in regard to the management of the whole site and conducting relevant reports. I particularly enjoyed being up to date with financial area of the business, as I felt this was where one of my many interests lay.
 
Effective Communicator: This has proven to be a very important skill when achieving the best results either managing a team or working as group. During my working life I have extensively improved my skills in this area, where communicating with clients and customers effectively is key to the success of building relationships and overcoming any product or service objections. I have developed personally and able to overcome objections and use feedback positively improving relationships both internal and externally. I have learned the importance of deducing the appropriate amount of attention and degree of communication for perspective clients; developed the ability to identify client’s requirements through asking the right questions and built strong relationships within the organisation that have proven invaluable in allowing me to fulfil my roll. I have a persuasive personality that has proven a great asset in ensuring that I can get issues/tasks resolved quickly and effectively. 
 
Presentation Skills: Throughout my career there was a strong focus on presentation skills and methodology. This has allowed me to become confident when holding presentations, communicate my thoughts and ideas more effectively and allow the audience to fully understand every aspect of my presentations. 
 
Organisational Skills: I pride myself on my organisation skills. Whilst working as a carpenter my ability to organise and prioritise my work has been essential. I have found that with effective organisation it is much easier to manage my time and workload. When given the responsibility of managing processes within the facility management role, I introduced effective management systems which improved control, efficiency and simplified processes and procedures.

Interests:
Fitness, including strength training, diet & nutrition, walking, jogging and swimming.  
Self-improvement, personal goal setting.
Spending time with family and friends.  
Traveling overseas and within Australia. 

Referees:
Bill Cloumassis 
Sales Manager 
Ph: 0419 641 504

Paul Chadwick 
Senior Constable
Ph: 0410 874 940