act as a candidate,  analyze this case study and answer , use also the information from my cv

Case study


This case study intends to touch on several of the missions in this role at a high level. 
Note that we will not use your answers as part of this exercise, but you can expect to work on this kind of project if hired. 

Context: one of your stakeholders just told you we need to hire 10 Customer Support Agents as soon as possible and shared the information at the bottom of this document.

Question: How would you manage this request? 

Expectations: we're looking for a high-level outline of 2-3 pages max., in PDF format, to be submitted through the link included in the email you received (starting with "https://app4.greenhouse.io/tests/").

At the very least, we'd like to see the following points, but please include anything else you think is relevant. You will be evaluated on the depth and quality of your answers on each of these:
Follow-up questions you would ask the hiring manager, and feedback you would provide them. 
Improvements you would make to the job description.
How would you design the hiring process? Please outline specific steps.
A sourcing plan (not actually sourcing for this role, or providing profiles).
A message template you would use as a base for reaching out to sourced candidates.
A target timeline from now to the first hire, based on your experience and the elements you have at hand.
What data would you use to evaluate your plan and inform your decisions?
The best submissions cite very specific steps that are relevant to this role.

We're interested in learning about your thought process and mental models, so feel free to make necessary assumptions and to state them in your submission.

Please note that we do not expect you to have an intricate knowledge of hiring at Clipboard, but we’d recommend that you take a look at some public-facing resources we have about our company values, and how those inform our hiring practices like this and this. More than anything, we are looking to see how you use the information we are providing you and action it to present your plan. 

Once you submit your work, you can expect to hear back within a few business days, whether we move forward or not. The next step would be an interview with a manager from our Customer Operations team, during which you will discuss your case study, your experience, the role, and any questions you might have.

We're excited to see what you produce! 


Information shared by the hiring manager


Candidates should interview with me and Jane (peer). I'm looking for more Janes, and essentially, she's the standard for excellence in the team. 

Job Description:
Why Clipboard Health exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
Role Overview:
The Support Agent is a very important part of our team who supports our customers.
Responsibilities:
Manage accounts, address concerns and solve our customers' problems.
Call customers in need of support.
Improve our Support systems and processes.
Work with teams internally on various Support-related projects.
Requirements:
Experience in healthcare Support is a plus.
Excellent verbal and written communication skills.
Attention to detail.
Very coachable.
Able to carefully follow SOPs.
Benefits:
Competitive pay


CV
Mickael BAUMAN
Senior TA partner / Client Relationship Manager EMEA
baumanmickael@gmail.com
+33 6 33 80 63 87
Currently in Bordeaux, France, open for international relocation
https://www.linkedin.com/in/mickael-bauman-703191b1/
21/06/1989
French citizen
Married
Driving license B
Dynamic and results-driven recruitment professional with over 8 years of strategic experience in business development and talent acquisition across the EMEA region.
I have successfully operated at all hierarchical levels, from junior roles to C-suite positions, demonstrating excellence as a Recruiter, HR Business Partner, Business Developer, and Implementation Manager. My exceptional communication skills, combined with deep empathy, enable me to provide tailored recruitment solutions that effectively meet organizational needs.
Fluent in both French and English, I have a proven track record of placing international talent and generating significant business outcomes.
WORK EXPERIENCE
Allegis
Global
Solutions
Senior
Recruitment
Relationship
Manager
EMEA
11/2024 – present
|
Remote, France
Allegis Global Solutions is a premier workforce solutions provider, specializing in recruitment process outsourcing (RPO) and managed services provider (MSP) solutions.
Currently working on two different clients:
ThermoFisher Scientific & COTY
•
Undertake strategic recruitment activities with a strong emphasis on direct sourcing to attract top talent aligned with company objectives.
•
Execute the recruitment delivery process diligently to meet Key Performance Indicators (KPIs) and contribute to business success.
•
Serve as a Talent Advisor to hiring managers by providing market insights and trends that inform hiring strategies.
•
Meticulously manage requisitions, ensuring accurate documentation and adherence to recruitment legislation and client processes.
•
Meet or exceed all Service Level Agreements (SLAs) and KPIs, showcasing a commitment to high standards of recruitment excellence.
•
Oversee the entire recruitment process from requisition intake to job offer, ensuring a seamless experience for candidates and hiring managers.
•
Lead the implementation of standardized recruitment processes across the EMEA region to enhance efficiency and consistency in talent acquisition practices.
Alexander
Mann
Solutions
06/2021 – 12/2023
Remote,
3 years and 6 months.
Alexander Mann Solutions is a leading global Recruitment Process Outsourcing (RPO) provider, dedicated to helping organizations enhance their talent acquisition strategies.
Senior Talent Acquisition Specialist EMEA:
AMPERE Electric Vehicles, Renault Group
December 2023 – December 2024.
•
Spearheading recruitment campaigns to attract top engineers and specialists in the electric vehicle sector, focusing on Renault’s innovative electric powertrain technology division.
•
Collaborating with Senior Leaders to define specific talent needs and refine recruitment strategies.
•
Playing a pivotal role in recruiting for Mobilize Fast Charge, enhancing EV charging network coverage and accessibility across Europe.
•
Implementing proactive talent engagement initiatives to strengthen employer branding for AMPERE and Mobilize Fast Charge in the sustainable mobility industry.
Novartis AG
July 2023 – December 2023.
•
Executed Novartis AG’s talent acquisition strategy for NTO, achieving a 100% fill rate for key roles and reducing time-to-fill by 35%.
•
Enhanced candidate experiences by aligning recruitment processes with business goals and expanding the talent pool through targeted marketing efforts.
•
Drove diversity hiring initiatives, resulting in a 40% increase in representation while fostering collaboration with global stakeholders for successful talent integration.
•
Introduced mentorship programs, contributing to a 15% internal advancement rate and earning the Novartis Excellence in Talent Acquisition Award.
Roche Holding AG
July 2021 – March 2023.
•
Developed and implemented comprehensive recruitment strategies to streamline hiring processes across the EMEA and APAC regions.
•
Managed the recruitment lifecycle for various roles, with a strong emphasis on senior-level and specialized positions.
•
Led a large-scale project to restructure EMEA sales and technical teams, aligning them with strategic business objectives and achieving a 20% improvement in efficiency.
Google
Ads
Marketing
Digital
Marketing
Specialist
(French
Market)
05/2020 – 07/2021
Remote, 2 years 1 month,
Portugal
Became Portfolio Leader and Top Performer in January 2021, my responsibilities and accomplishments included:
•
Generating over 300k€ in annual revenue through expert management of key advertising accounts.
•
Management of a digital marketing team comprising 5+ members, effectively boosting team productivity and campaign success rates.
•
Implementing effective workload organization and supervision protocols, resulting in improved team efficiency and the on-time delivery of complex digital campaigns.
•
Conducting performance reviews, providing sales and sourcing coaching, and leading by example to elevate team capabilities and drive substantial revenue growth for the company.
Product
Life
Group
Global
Business
Developer
in
Life
Sciences
03/2019 – 05/2020
Freelance, 1 year 3 months,
Prague, CZ
•
Strategizing and driving business growth in regulatory affairs consulting, leading to a record 35% increase in annual sales by aligning services with life sciences industry needs and compliance regulations.
•
Pioneering the adoption of central and local outsourcing models, resulting in a 20% surge in client engagement due to optimized regulatory processes that enhanced their operational efficiency.
•
Successfully closing deals guiding clients through product marketing authorization, life cycle management, and pre-marketing approval processes,
•
Contributing to a 15% growth in market share by fostering strategic relationships with global health authorities.
Symmetric
Event
/
Industry
4.0
Business
Developer
EMEA
09/2018 – 03/2019
Freelance, 1 year 3 months,
Prague, CZ
Specializing in pharmaceutical training courses
•
Identifying and capitalizing on market opportunities to promote and sell pharmaceutical training courses across the EMEA region.
•
Cultivating relationships with pharmaceutical industry leaders and decision-makers, showcasing the value of Symmetric Event’s educational offerings to secure new business.
•
Successfully negotiated full-suite training packages for multinational corporations, consistently exceeding individual sales targets by at least 20% each quarter.
•
Orchestrating targeted marketing campaigns and attending industry events to increase brand visibility and connect with potential clients in the pharmaceutical sector.
•
Surpassed annual sales quotas by 150%, driving a powerful regional expansion across the EMEA market and onboarding significant pharmaceutical industry clientele.
Nonstop
Consulting
Senior
Recruiter
/
Business
Developer
EMEA
04/2016 – 09/2018
Prague, CZ, London UK, 2 years 6 months
Promoted to Senior Consultant after generating over £340k in revenue within 16 months.
Business Development in Recruitment:
•
Conducting targeted business development activities focused on the EMEA Pharma, Medical Devices, Healthcare, Life Sciences, and Manufacturing industry leaders.
•
Actively engaging in cold calling and rate negotiations, resulting in successful closures of recruitment contracts with key industry players.
•
Catering to specialized roles in Sales, Corporate Functions, Technology, IT, and other core functions, aligning talent solutions with enterprise needs.
Account Management:
•
Managing high-profile searches for executive positions such as Board Members, Executive Team Leaders, and Directors, delivering top-tier candidates.
•
Utilizing up-sale and cross-sale techniques to expand service offerings while collaborating with directors, hiring managers, and HR business partners to craft effective recruitment strategies.
Candidate Relations and Talent Sourcing:
•
Performing advanced headhunting operations and needs-based selling, thereby ensuring a refined selection of candidates that match client criteria.
•
Conducting thorough candidate screening, interview coaching, and overseeing hiring campaigns through job boards, adverts posting, and references check.
•
Establishing a robust market presence by creating a network of candidates with key skills to proactively meet clients’ future hiring needs
EDUCATION
Trade
Real
Estate
License
Level
E3
2012
|
Paris, France
Century21 / Suptertiaire Paris - School Real Estate
License
LEA:
Foreign
Languages
Applied
to
International
Sales
2011
|
Caen, France
Caen University: English - Spanish – Russian - International marketing, law & finances
LANGAGES
French (Native)
English (Full working proficiency C2,4/4+)
Spanish (B2)
REFERENCES
Upon request