My, 29 Dec. 2024 , 04:08pm
Tech Support/Support

O2 Virtual Assistant, 29 Dec. 2024 , 04:08pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 29 Dec. 2024 , 04:08pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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My, 29 Dec. 2024 , 04:09pm
07957312663

O2 Virtual Assistant, 29 Dec. 2024 , 04:09pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 29 Dec. 2024 , 04:09pm
[Rich Content]
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My, 29 Dec. 2024 , 04:09pm
It’s about my Account

O2 Virtual Assistant, 29 Dec. 2024 , 04:09pm
Thanks! 🙏
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O2 Virtual Assistant, 29 Dec. 2024 , 04:09pm
Please can you confirm your full Name
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My, 29 Dec. 2024 , 04:10pm
My phones not working and we need asap as in ireland and hve disabled child going mad

O2 Virtual Assistant, 29 Dec. 2024 , 04:10pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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My, 29 Dec. 2024 , 04:10pm
Yes

O2 Virtual Assistant, 29 Dec. 2024 , 04:10pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 29 Dec. 2024 , 04:10pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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My, 29 Dec. 2024 , 04:10pm
Marcella lally

My, 29 Dec. 2024 , 04:11pm
We desperately need good coverage as he uses you tube and we here for 5 days . He banging his head , he non verbal . The iPhone 15 is not working either

My, 29 Dec. 2024 , 04:13pm
We travelling to west of ireland

Soaif Ali, 29 Dec. 2024 , 04:14pm
Hi Marcella, good afternoon. Thanks for contacting O2.  
Sorry to know that you are facing network issues.  
  
Please reset your network settings:  
Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.  
  
After this please restart your phone for more than a couple of times and you will be good to go!
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My, 29 Dec. 2024 , 04:16pm
Also can 2 phones connect to my hotspot :-( is that cheapest way

My, 29 Dec. 2024 , 04:17pm
He uses 2 - 1 communicate and 1 for scrolling.

My, 29 Dec. 2024 , 04:21pm
The iphone 15 is not working still . We have reset network setting and turned the device off a good few times?

My, 29 Dec. 2024 , 04:23pm
?

My, 29 Dec. 2024 , 04:29pm
The iPhone 15 has no network

My, 29 Dec. 2024 , 04:32pm
?

Soaif Ali, 29 Dec. 2024 , 04:33pm
Can you please try to remove and reinsert the sim card?  
  
Also, please manually search the network:  
Go to Settings > Mobile Data > Mobile Network. By default, Automatic is selected. Turn off the Automatic option. You will see a list of available carriers below the screen  
  
And connect to any of the below networks:  
Meteor Mobile Communications Limited  
Three Ireland (Hutchison) Limited  
Three Ireland (Hutchison) Limited  
Vodafone Ireland Limited
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My, 29 Dec. 2024 , 04:37pm
Iphone 15 working x ty . The family sharing only allows 1 device ?

Soaif Ali, 29 Dec. 2024 , 04:41pm
If your iPhone 15's Family Sharing feature is only allowing you to add one device, there may be a few reasons for this issue:  
  
Limitations on Family Sharing: Apple allows up to six family members to be added to a Family Sharing group. However, each member must have their own Apple ID.  
  
Apple ID Restrictions: Make sure each member of the family has their own Apple ID. If they are using the same Apple ID, only one device will be recognized.  
  
Setup Issues: If Family Sharing was not set up properly, it might restrict the number of devices. You can go into your settings and check the Family Sharing configuration.  
  
Location Services or Region: Family Sharing features might vary by country or region. Ensure that all family members are in a supported region.  
  
Software Updates: Make sure your device is updated to the latest version of iOS. Outdated software may be causing issues with Family Sharing.  
  
Check Settings:  
Go to Settings > Your Name > Family Sharing.  
Check if there's a limit on the number of shared devices or if all members are properly added.  
  
Restart Devices: Sometimes, simple glitches can be resolved by restarting your iPhone.  
  
Let me know if this worked.
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Soaif Ali, 29 Dec. 2024 , 04:49pm
I hope we have not caught you at an odd time. I do not mean to haste you, just checking if you have any further questions regarding your query? Please let me know.
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My, 29 Dec. 2024 , 04:50pm
Ty so much . 2 are old phones and use my apple id , so thats why

My, 29 Dec. 2024 , 04:51pm
Is there anything else i need to know to ensure fast data while away . Sorry cant have him self harming , its awful

Summaize the below chat, act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic