N/A, 13 Feb. 2025 , 04:41pm
How can I help you today?
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Adam, 13 Feb. 2025 , 04:41pm
Complaint

O2 Virtual Assistant, 13 Feb. 2025 , 04:41pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 13 Feb. 2025 , 04:41pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Adam, 13 Feb. 2025 , 04:42pm
07768909756

O2 Virtual Assistant, 13 Feb. 2025 , 04:42pm
[Rich Content]
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Adam, 13 Feb. 2025 , 04:42pm
Data & Usage 📈

O2 Virtual Assistant, 13 Feb. 2025 , 04:42pm
[Rich Content]
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Adam, 13 Feb. 2025 , 04:42pm
How to add data

O2 Virtual Assistant, 13 Feb. 2025 , 04:42pm
You can add more data by purchasing a Bolt On in My O2. Just head to the 'Account' tab and scroll down to 'View your Bolt Ons'.  
Or you can increase your data allowance by changing your tariff in My O2. On the 'Account' tab and scroll down to 'View or change your tariff'.
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O2 Virtual Assistant, 13 Feb. 2025 , 04:42pm
[Rich Content]
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O2 Virtual Assistant, 13 Feb. 2025 , 04:42pm
[Rich Content]
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Adam, 13 Feb. 2025 , 04:45pm
👎 No

O2 Virtual Assistant, 13 Feb. 2025 , 04:45pm
[Rich Content]
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Adam, 13 Feb. 2025 , 04:45pm
Speak to an Expert

O2 Virtual Assistant, 13 Feb. 2025 , 04:45pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 13 Feb. 2025 , 04:45pm
[Rich Content]
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Adam, 13 Feb. 2025 , 04:45pm
It’s about my Account

O2 Virtual Assistant, 13 Feb. 2025 , 04:45pm
Thanks! 🙏
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O2 Virtual Assistant, 13 Feb. 2025 , 04:45pm
Please can you confirm your full Name
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Adam, 13 Feb. 2025 , 04:45pm
Adam Leishman

O2 Virtual Assistant, 13 Feb. 2025 , 04:45pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Adam, 13 Feb. 2025 , 04:45pm
Yes

O2 Virtual Assistant, 13 Feb. 2025 , 04:45pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 13 Feb. 2025 , 04:45pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 13 Feb. 2025 , 04:46pm
Hello Adam, good afternoon! Thank you for reaching out to O2. I apologize for the delay in getting back to you.  
  
I understand you need assistance with your O2 complaint. Could you please provide me with the details of your query? If you have several questions, feel free to list them all.
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Adam, 13 Feb. 2025 , 04:47pm
I signed up and was meant to get double data ie 10g cause I’m a virgin media customer.I only got 5g.when I went into the shop I was told this will take up to 2 weeks to activate…totally unacceptable

Act as Soaif Ali and suggest the next best response saying, I see that a request to add the benefits was raised today only with the help of Samuel by my colleague Manushanth, I would request you to please wait, as It might take up to 14 business days for the benefits to go live on your account, mostly it is activated before the timescale. It will be taken care of from our end. You need to worry about it anymore. 
Once it's added you will get a notification for the same . Response should be acknowledging and empathetic