Situation
You are Indy Wong. You are a museum assistant for Lara Gau at the Hong Kong Social History Museum. Lara has a few things she wants you to do to help out.
You will listen to an interview between Patty Leung and Dr Jack Jones for the podcast Nosing Around.
Before the recording is played, you will have five minutes to study the Question-Answer Book and the Data File to familiarize yourself with the situation and the tasks.
Complete the tasks by following the instructions in the Question-Answer Book and on the recording. You will find all the information you need in the Question-Answer Book, the Data File and on the recording. As you listen you can make notes on page 3 of the Data File.
You now have five minutes to familiarize yourself with the Question-Answer Book and the Data File.

To: Indy Wong
From: Lara Gau
Subject: Things to do
Hi Indy
How are things in Hong Kong? Mexico is great! I'll tell you all about it when I get back. While I am away, I've got things I need you to do.

I need you to write the main section of a report to the Museum Board, which covers the problems the museum has been having and the recommendations we would like to suggest.
Please mention incidents which illustrate these problems. Start by looking at the email from Ms O'Conner and the minutes of the recent staff meeting. Since this report will be kept for official records it must be written in paragraph form.
Lara
Staff manual on borrowing of items
Section 3.2: Care of borrowed items
3.2.1 Displaying valuable borrowed items
All borrowed items must be displayed with some kind of cover. This is to protect the museum from being blamed for damage to items that may be caused by visitors touching or handling items without permission.
3.2.2 Transport
Movers with no experience or who are not trained in handling borrowed items must NOT be hired. Costs for the delivery and return of the item will be paid for by the museum.
3.2.3 Items requiring special security
Items which are on special loan and which will not be displayed in the museum display rooms must be stored in the large underground storage facility in the basement and must be securely stored under lock and key.
3.2.4 Insurance
All borrowed items must be insured by the museum prior to the finalisation of the transportation arrangements. Insurance will pay for any damage during the transport and display of the item.

Minutes from museum stan mees
Staff meeting of the Hong Kong Social History Museum
Date:
Venue
Tues. April 5, 2016
Museum Seminar Room 2
Chairperson:
Members:
Dr Jack Jones, Director
Limahl Howard, Building Management Director
Lara Gau, Public Relations and Retail
Secretary:
Cindy Lau
Minutes of meeting
Ms Gau said that she was still trying to obtain permission to borrow the Chang Yee Tak Plough and would be replying to an email about the loan. She asked for suggestions on how to reassure the lenders.
Di Jones reminded Ms Gau that according to policy a glass cover must be placed over the plough and he suggested that a security guard should be permanently stationed by the plough. He added that this might persuade the lenders.
Ms Gau agreed that the glass cover had to be used but rejected the suggestion of a security guard. The other committee members agreed. She also asked whether full-time staff could be trained in the handling of valuable items in time for the plough's arrival if consent from the lenders was given.
All committee members agreed to this proposal. It was also confirmed that all staff would be trained before the exhibition.
Dr Jones told Ms Gau and Mr Howard that the Museum Board were concerned about a number of incidents that had occurred recently at the museum and that the Board had requested a report. Dr Jones asked Ms Gau and Mr Howard to express their views on this
matter.
Mr Howard voiced concerns about recent problems the museum has had with some visitors.
According to a report from Mr Chow, the Senior Cleaning Officer, yesterday during the public holiday, 13 visitors were caught smoking in the toilets at different times.
Ms Gau asked whether the evacuation of the building yesterday afternoon was connected in any way to this.
Mr Howard concurred that this certainly had been the cause of the fire alarm being triggered.
Dr Jones mentioned a complaint received from the Committee for HK International Primary Schools. He recommended that in response to the complaint all members of staff should be ready to assist school groups at all times during their visit.
Ms Gau and Mr Howard agreed but pointed out that only full-time staff would be able to assist as part-time staff may finish their shift before the end of a given school group's visit.
Ms Gau added that part-time staff could help by making worksheets for school groups. Di Jones agreed with the implementation of these points.
Mr Howard also referred the committee to the results of the online survey recently carried out in relation to points raised by the complainant.
Meeting ended 2:55pm.

Email from Ip Lai Ping from the Shun Yee Tak Village Hall
Sent: Fri 1 April 2016 11:36 AM
To: Lara Gau
From: Ip Lai Ping
Subject: Chang Yee Tak Plough
Dear Ms Gau
Thank you for your email requesting to borrow the Chang Yee Tak Plough. Before we can agree to your request, we need to find out more information from you.
Firstly, can you clarify why it is that you want to borrow the Chang Yee Tak Plough in particular?
Secondly, we need to check that the plough will be safe during its time there and what would happen if it was damaged or broken in any way. We are also concerned about its transportation (e.g. costs, experience of the movers).
I look forward to reading your reply on this matter.
Yours sincerely
Ms <PRESIDIO_ANONYMIZED_PERSON>
Head of Shun Yee Tak Village Hall
Shun Yee Tak
New Territories
Hong Kong

WhatsApp messages from the Social History Museum group
Dr Jack Jones
Lara told me to post some quick notes about Wang Chung
Village: the farmhouse and the flood etc. Wang Chung Village /
Reservoir - reservoir water levels at historic low → found farmhouse. The 1983 flood story: kitchen cupboard - 1983 - strange writing on left door. I interviewed somebody from the village who knew the story. A Mrs Wang. Here's the link to the transcript of the interview: https://hkshm.org/researchproject14.
She talks about the village as well.
8:08 AM
Dr Jack Jones
8:10 AM
Dr Jack Jones
This is a photo I got of a traditional Chinese plough. It's actually the woman I interviewed's father in the photo.
8:12 AM
Lara Gau
Changing the subject, I was thinking about the report about the smoking problems in the toilet. I was thinking, how about when the person opens the toilet door → play 'no smoking' announcement?
9:27AM
Dr Jack Jones
I like it. Yes!
9:57AM

transcript of interview with Wang Chung Village resident

Dr Jones: Wang Chung Village was such a famous village. I have also heard many things about its pearl rice. Can you tell me any more about this?
Mrs Wang: Well, I remember my father would have buyers for this rice from all over China. But it wasn't just him. All the farmers in our village did this. Our rice was in huge demand then, you know. Pearl rice was not cheap. It was a luxury even for rich families.
Dr Jones: Sadly, of course, we can't see the village anymore, but can you describe what it was like?
Mrs Wang: Ah well, our village was so beautiful. Tourists from the city would come at the weekend to see the rice fields.
Dr Jones: Yes, the "S"-shaped fields. I've some photos of them. Truly beautiful.
Mrs Wang: I remember the great flood of Wang Chung Village, you know.
Dr Jones: Really? Typhoon Ellen in 1983?
Mrs Wang: I think so. The two girls who survived on the kitchen cupboard? I knew them.
Good little girls. Very pious. Their mother told me about what happened.
Dr Jones: Did she tell you about the markings on the cupboard door?
Mrs Wang: Yes. A prayer, a prayer to Guanyin.
Dr Jones: Well, I'll be. The Goddess of Mercy. They carved it on the right door of the cupboard?
Mrs Wang: No, she told me it was the left. They carved it when they were waiting to be rescued.
Dr Jones: Oh really? My mistake then. Now, after 1990 you moved to your present home in Fanling. Was that a big change?
Mrs Wang: Well, of course there were some things from before that I missed a lot.
Especially to begin with. The first few years I found it quite difficult to adapt to city life.
But Fanling is a lovely place. There's so much I can do here. I'm a member of the residents' association on the estate. I am really involved in that and I like helping others on the estate. You might not believe it but I'm 79 this year. But there are others younger than me that need help so I do all I can. And in the end it's family and friends that are important and I'm lucky. I have 14 grandchildren and one great granddaughter. I had family and friends in Wang Chung and still have them now I'm in Fanling.
[Recording ends)


Article from Hong Kong News August 30, 1983
Living on a prayer
By Jovi Bon
30th August 1983
The death and destruction brought by Typhoon Ellen had a happy twist in its tornado's tale yesterday when two young sisters were miraculously found alive after fears the pair had drowned. Man Yee (7) and Man Ching (9) Lee were found clinging to the family's kitchen cupboard as it floated in flood waters. They had survived for two days on the wooden cupboard while waiting for help after their home had been struck by a flash flood.
"They asked Guanyin to save them and she answered their prayers," Mrs Lee, mother of the two girls, said.
The two girls were reunited with their mother and father last night after rescuers found them in a flooded rice field near a farm in the far north-west of the New Territories.
Bookmaris

Question Wizard online survey results of museum visitors：
Issue	Responses		
No. of signs	Too many
3	Satisfactory
436	Not enough
13
Size of letters on signs	Too big
7	Satisfactory
33	Too small
344
Colour of signs	Eye-catching
34	Satisfactory
1	Not eye-catching
401
Email from Ms O'Conner
To: Jack Jones
From: S. O'Conner
Subject: School visits to the Social History Museum
Sent: Sat 2 April 2016 8:46 AM
Dear Dr Jones
I am writing on behalf of The Committee for Hong Kong International Primary Schools to make known to you the concerns we have about school visits to the Social History Museum.
First, I would like to draw your attention to concerns I have about how safe your museum is for children. I refer to something that happened on our visit when a girl from our school fell off your large plastic ox and broke her arm. The fault lies with your museum. Frankly speaking, the exhibits are too boring for the average primary school student. You should at least consider having some exhibits that children can interact with safely. Don't you think there should be more museum staff to help out our teachers?
I have also been told by other members of the committee that the signage in the museum is inadequate. On our visit, because of this, one group of our teachers and students found themselves lost in the basement of your museum at closing time. I suggest you look into the matter.
We hope that you can address these points at some point soon or at least respond to the concerns of our committee. Remember these children are the potential adult visitors that will ensure your museum's future.
I look forward to your prompt reply.
Yours sincerely
Ms O'Conner
Headmistress of St. Sinead's Girls School
Chair of the Committee for Hong Kong International Primary Schools


Hi, listeners. Welcome to Nosing Around, Hong Kong’s leading weekly podcast for teenagers. On a packed program this week, we have a report on what it’s like to be a die-hard fan of local Hong Kong football, as we invite members of the supporters’ clubs of the ten teams in the Hong Kong Premier League. We have an interview with Dr. Hav, a Singaporean hotel director, who combines his day job with being a DJ at nights. But firstly, I’ll be interviewing a very different doctor. I have with me today Dr. Jack Jones from the Hong Kong Social History Museum. Dr. Jones, welcome back to Nosing Around. This is the third time, I think, you’ve been on the show.

Hello, Patty. Yes, it’s great to be back on Nosing Around. It’s always a pleasure. So, maybe we can start with the Social History Museum. I’m sure our listeners will be familiar with what is meant by a museum traditionally, but can you explain to our listeners what a social history museum is?

Well, Patty, that’s a good question. A social history museum is a place where visitors can experience what daily life was like for ordinary people in the past.

Okay, so everyday life for ordinary people in the past. When you say ordinary people, do you mean people like me and the listeners, not, say, kings and queens?

Yes, ordinary people like you and me, not kings and queens. You are not a queen, I’m guessing.

Well, maybe in a past life. So, what sort of things can I see in a social history museum?

Well, you see ordinary items people used in the past. So, rather than seeing ancient pottery and weapons, we can look at old tables and chairs you would find in your grandparents’ homes. Things like old telephones, computers.

So, ordinary things then, but old. Would that include old clothes people used to wear?

Yes, exactly.

You see, that would interest me. I really like vintage fashion items. Jackets, jewelry, that sort of thing. Now, I’ve heard your museum is very big. In fact, it’s so big that you’ve even rebuilt a whole farmhouse inside the museum building.

Yes, that’s right. The Wangcheng Traditional Farmhouse. It was moved to the museum brick by brick and reconstructed inside the museum last year in 2015. It was a very difficult operation, I can tell you.

And where did it originally come from?

The farmhouse was found at the bottom of a reservoir. You know, a man-made lake.

Wow! You mean the farmhouse was underwater?

Yes, at the bottom of the Wangcheng Reservoir.

OK, I know Wangcheng Reservoir. I’ve been hiking up there.

Well, maybe what you didn’t know was before the reservoir, there was a village there, Wangcheng Village, and it disappeared underwater in 1990 when they built the reservoir.

Really? No, I didn’t know that.

It actually used to be quite a famous village, Wangcheng, for the Wangcheng Pineapple Festival.

OK, the Pineapple Festival. I think I might have seen old photos of that.

Yes, quite possibly. The Pineapple Festival was a pretty big festival in its day. Farmers would offer pineapples to the god of farming.

Yeah, that’s what I remember from the photo. Right, erm… Oh, I know what I was going to ask. You’ll have to forgive me, but where is the Social History Museum?

It’s in South Point, close to the new MTR station.

Well, that’s convenient.

Yeah, only two minutes from South Point MTR, exit A.

Wow, only two minutes’ walk. Is that on Reed Street, you know, as in R-E-I-D?

Yes, that’s right. Get out at exit A and just go straight up Reed Street to the museum.

And I’ve been told that you are giving a talk on farming in the new territories. Is that next Wednesday, the 13th of April?

Yes, that’s right. On April 13th, from 8 to 9 in the evening, Wednesday. The title of the talk, as you just said, is Farming in the New Territories.

OK, that sounds very interesting. I’d love to know more about farming in the new territories, wouldn’t you, listeners? Remember, if you want to go, don’t be late. 8 pm start and finish at 9 pm.

Can I also add that we’re having an exhibition on farming in the new territories at the museum? And in the exhibition, we’re hoping to display the Chang-Yi-Tak plough.

Oh, I actually remember reading about the Chang-Yi-Tak plough when I studied history at school. A lot of our listeners will remember it from school as well, I’m sure. Actually, I’d be really interested in seeing it. Maybe you could tell the listeners who don’t know what’s so special about the Chang-Yi-Tak plough.

Well, it’s special because it’s the only wood and iron plough in the world that…

So hang on, hang on. There are no other wood and iron ploughs in the world?

No, Patti. I hadn’t quite finished what I was saying. I was about to say that there are of course many wood and iron ploughs in the world, but this is the only one from the 18th century that’s not damaged. So that’s the amazing thing about the Chang-Yi-Tak plough. It’s from the 18th century but is in almost perfect condition.

OK, well, as I said, I want to go to see it for real. OK, thank you for coming in and speaking with us today, Dr. Jones, and good luck with your exhibition.