revamp your resume for this job :About the job
☎ Community Phone

remote first and always

At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.

Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our vision is a future where technology doesn’t replace human connection, it strengthens it.

As a venture-backed, Y-Combinator graduate, we have the drive, resources, and motivation to revolutionize the telecommunications industry. We leveraged our technical expertise to deliver the flexibility of VoIP with the reliability of the cellular network and brought this technology to customers' existing landlines. We launched our revolutionary product two years ago and are quadrupling our customer base year over year.

We've doubled our ARR between 2022 and 2023 and we’ve expanded from 17 fully-distributed teammates to more than 70, serving clients like KFC, AT&T, state and local governments, General Motors, and homes across America. We are excited about our growth and eager to welcome team members who’ll help us lead the market with delightful customer experiences and a supportive, collaborative work environment.

Join us in our mission to put the power of the phone back into the hands of the people! Together, let’s build a future where the phone is essential in fostering meaningful connections.

🌟 About the role

Join our global, remote telecommunications team as a Sales Representative and embark on a mission to engage potential customers, provide exceptional experiences, and close deals that make waves in the telecommunications industry. In this role, you'll primarily interact with prospects over the phone, thoroughly understanding their needs and matching them with our cutting-edge products. Your ultimate goal? Deliver results with a smile 😁.

Your achievements will be measured through a range of metrics, with a special focus on Customer Satisfaction Score (CSAT) and your impact on sales revenue. Together, let's create sales magic 🪄!

🚀 You will be a...

📞 Customer Engagement Specialist: Identify, qualify, and help potential customers through various channels, using both inbound and outbound calls. Your friendly approach 😄 is needed.

💼 Solution Architect: Assess customer needs, tailor solutions, and expertly guide them to the best-fitting products, consistently surpassing sales targets while maintaining a customer-centric mindset.

📞 Product Guru: Become a subject matter expert on our products and stay updated on competitors' offerings. Your knowledge will empower you to provide valuable comparative insights.

👥 Customer Advocate: Assist customers with post-sale inquiries and collaborate seamlessly with other departments whenever necessary. Your role extends beyond just closing deals.

🤝 Relationship Builder: Cultivate and nurture customer relationships, highlight special offers, and identify opportunities for upselling and cross-selling.

🏆 You are a...

🏆 Seasoned Professional: Boasting 6+ years of consistent, verifiable quota attainment, you're a sales powerhouse who has mastered the entire process from lead to close. You have a knack for asking the right questions and negotiating win-win solutions.

🗣️ Communication Champ: Your command of both written and spoken English is top-notch, and your active listening skills are equally impressive.

🚀 Adaptable Dynamo: You thrive in diverse customer environments and are adept at navigating the dynamic landscape of a startup.

📚 Eternal Learner: You stay up-to-date with the latest technology and products in our space, continuously honing your skills.

🤝 Team Player: Collaboration is in your DNA. You eagerly work alongside other departments to enhance our processes and customer experience.

🚀 Self-Starter: You're a proactive problem-solver who excels at task prioritization and self-management.

💜 Customer-Centric: Above all else, your passion lies in ensuring our customers' best interests are at the forefront of every interaction. We want what's best for the customer, and so do you!

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional customer results.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment. tjis is your resume Kendrick Mitchell
 javellmitchell@gmail.com +18763942618
 PROFILE
 A proactive and results-oriented Customer Support Specialist with extensive experience across global digital
 platforms, focusing on providing outstanding client services and enhancing user experiences. Leveraging over 6
 years of expertise in customer engagement, issue resolution, and cross-functional collaboration, I thrive in fast-paced
 environments that require agility and a deep understanding of technology-driven support systems. Proficient in
 using industry-standard software like Salesforce, Zendesk, and Tableau, I maintain an outcome-oriented mindset
 with a dedication to continuous improvement and professional development. My remote work experience and the
 ability to work across multiple platforms allow me to deliver exceptional support to a diverse global clientele.
 EDUCATION
 09/2019 – 06/2020
 DISTINCTION COLLEGE
 CSEC
 Courses: Caribbean History,English Language,Information Technology, Mathematics, 
Principles of Account, Principles of Business,Social Studies
 09/2018 – 06/2019
 H.E.A.R.T TRUST
 CSEC
 Human and social Biology
 •
 PROFESSIONAL EXPERIENCE
 2022 – 2024
 Customer Supports specialist  (Remote)
 Outdoorsy
 2021 – 2022
 •
 Refined customer support processes using a consultative and empathetic approach, 
leading to a significant 35% improvement in customer satisfaction. Implemented 
strategies that allowed for efficient ticket resolution across voice calls, live chats, 
email, and social media channels.
 •
 Spearheaded a cross-functional initiative to enhance product knowledge and support 
workflows, resulting in reduced resolution times and a 25% increase in customer 
experience ratings.
 •
 Utilized proactive problem-solving and detailed investigation practices to address and 
resolve customer issues, ensuring high levels of service quality and customer loyalty.
 •-Actively participated in ongoing product and process upskilling, becoming a subject 
matter expert in the travel and recreational vehicle industry sector.
 Sales Representative (Remote)
 Alliance Global
 2018 – 2021
 •
 Led B2B sales and support initiatives, driving a 40% growth in the client base by 
leveraging robust communication and negotiation skills across various platforms 
including live chats, email, and social media.
 •
 Implemented Salesforce CRM strategies to enhance the sales process, achieving a 
20% increase in sales efficiency and customer follow-up success rates.
 •
 Coordinated with marketing and product teams to align sales strategies with evolving 
market requirements, fostering a collaborative environment focused on continuous 
improvement.
 Brand Advocate
 Hinduja Global Solutions\ SAGILITY
 •
 Served as a Brand Advocate for Aetna and Humana accounts within a fast-paced 
BPO/Call Center environment, acting as the frontline liaison between the healthcare 
providers and their members. My role was instrumental in promoting and 
maintaining the integrity of the brands through exceptional service and support.
 1 / 3
•
 Employed an outcome-oriented approach to navigate members through the 
complexities of health insurance plans, benefits, and claims processing. This included 
educating customers on plan options, coverage details, and policy benefits, tailored to 
their specific healthcare needs and situations.
 •
 Mastered the use of CRM tools and proprietary databases to efficiently manage and 
resolve member inquiries, ensuring accurate and timely information was provided. 
This included handling sensitive health information with confidentiality and 
compliance to HIPAA regulations.
 •
 Demonstrated exceptional problem-solving skills by addressing and streamlining 
issues related to insurance claims, billing discrepancies, and coverage clarifications, 
resulting in a 30% reduction in customer complaint escalations.
 •
 Exercised a high degree of empathy and understanding in each interaction, leading 
to an enhanced customer experience. Implemented feedback mechanisms and 
satisfaction surveys to gather insights, which contributed to continuous service 
improvement initiatives, achieving a significant increase in customer satisfaction and 
retention rates.
 •
 Collaborated with healthcare providers, insurance underwriters, and internal 
departments to resolve member issues promptly and efficiently. This cross-functional 
teamwork ensured a cohesive approach to customer service, aligning with both 
Aetna’s and Humana’s commitment to member health and well-being.
 •
 Contributed to the training and development of new hires by sharing best practices 
and insights gained from handling complex member interactions. This mentorship 
role helped strengthen the team’s overall capability to deliver high-quality service.
 •
 Kept abreast of changes in healthcare policies, insurance products, and industry 
trends to provide the most current and beneficial information to members. This 
ongoing commitment to professional growth and product knowledge was key to 
maintaining the trust and confidence of members in our services.
 SKILLS
 Advanced Multichannel Support
 Proficient in managing customer interactions through voice, live chat, email, and social media platforms, ensuring a 
cohesive and positive user experience.
 CRM and Data Management
 Skilled in Salesforce and Zendesk usage, adept at leveraging these platforms for comprehensive customer 
relationship and ticket management.
 Empathy and Problem-Solving
 Recognized for utilizing empathy in customer interactions, combined with efficient problem-solving skills to deliver 
meaningful solutions.
 Consultative Approach
 Expert in adopting a consultative stance to understand customer needs thoroughly and tailor support efforts to 
those needs.
 Process Improvement
 Committed to identifying and implementing process improvements that enhance efficiency and customer 
satisfaction.
 Self-Motivated Worker
 Proven ability to work independently and maintain productivity in remote settings, demonstrating strong self
management and organizational skills.
 Continuous Learning and Adaptability
 Dedicated to ongoing professional development, including product training and process upskilling, to remain at the 
forefront of industry best practices.
 2 / 3
CERTIFICATES
 EF SET Certificate
 C2
 REFERENCES
 References available upon request.
 3 / 3 change the customer support job to two years go into more detail about the job also add some part time jobs to the resume such as referizzer as a SDR: this About the job
Looking for Cold Calling Superstars 



Are you ready to boost your income with unlimited bonuses? 

Join us and become a top performer in a rewarding sales environment!
If this sounds like the opportunity you've been waiting for, keep reading.


Salary ranges from $0 to unlimited earnings average reps are getting $500 per week and superstars more than 1000$ per week


Opportunity Highlights:



Unlock limitless earning potential with rewarding performance-based bonuses 
Bonuses for setting appointments, getting people to attend demos, closing sales, and more!
Flexible work arrangements tailored to your lifestyle
Comprehensive training and ongoing support provided
Direct employment with the company, not through a third-party agency
Room for growth and advancement within the company
Great Leads!


 Please Note: There is no hourly rate for this position.



Who We're Looking For:



We're on the hunt for ambitious individuals who excel in cold calling. If you're a master at making connections over the phone, possess exceptional communication skills, and are ready to take charge of your earning potential, we want you on our team.


Requirements:



Reliable internet connection and computer setup
Ability to work independently and within USA time zones
Previous sales or call center experience preferred
Experience with VICI dial 
Familiar with selling SaaS (software)
peruse the job description and my resume.  Use the information to create a matching resume . also state that you have a associate degree in  business administration you  attended U.C.C in jamaica from 2021 -2023.  Ensure that the resume is among the best by comparing to other highly rated ones