Tapfuma, 26 Feb. 2025 , 02:41pm
Yes, continue ✔️

O2 Virtual Assistant, 26 Feb. 2025 , 02:41pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 26 Feb. 2025 , 02:41pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Tapfuma, 26 Feb. 2025 , 02:41pm
07305043821

O2 Virtual Assistant, 26 Feb. 2025 , 02:41pm
[Rich Content]
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Tapfuma, 26 Feb. 2025 , 02:42pm
Data & Usage 📈

O2 Virtual Assistant, 26 Feb. 2025 , 02:42pm
[Rich Content]
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Tapfuma, 26 Feb. 2025 , 02:42pm
Data not working

O2 Virtual Assistant, 26 Feb. 2025 , 02:42pm
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O2 Virtual Assistant, 26 Feb. 2025 , 02:42pm
[Rich Content]
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Tapfuma, 26 Feb. 2025 , 02:42pm
No

O2 Virtual Assistant, 26 Feb. 2025 , 02:42pm
[Rich Content]
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Tapfuma, 26 Feb. 2025 , 02:43pm
Yes

O2 Virtual Assistant, 26 Feb. 2025 , 02:43pm
[Rich Content]
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Tapfuma, 26 Feb. 2025 , 02:43pm
Agent

O2 Virtual Assistant, 26 Feb. 2025 , 02:43pm
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Tapfuma, 26 Feb. 2025 , 02:43pm
👎 No

O2 Virtual Assistant, 26 Feb. 2025 , 02:43pm
[Rich Content]
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Tapfuma, 26 Feb. 2025 , 02:43pm
Speak to an Expert

O2 Virtual Assistant, 26 Feb. 2025 , 02:43pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 26 Feb. 2025 , 02:43pm
[Rich Content]
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Tapfuma, 26 Feb. 2025 , 02:43pm
It’s about my Account

O2 Virtual Assistant, 26 Feb. 2025 , 02:43pm
Thanks! 🙏
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O2 Virtual Assistant, 26 Feb. 2025 , 02:43pm
Please can you confirm your full Name
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Tapfuma, 26 Feb. 2025 , 02:44pm
Tapfuma Nyagumbo

O2 Virtual Assistant, 26 Feb. 2025 , 02:44pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Tapfuma, 26 Feb. 2025 , 02:44pm
Yes

O2 Virtual Assistant, 26 Feb. 2025 , 02:44pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 26 Feb. 2025 , 02:44pm
You are now connected to Akshay, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Akshay will be replying in a few minutes.
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Akshay, 26 Feb. 2025 , 02:48pm
Hello Tapfuma, thank you for messaging O2 and clearing the security checks. I'm sorry that it took some time for us to get back to you and thanks for your patience.  
  
I do see that you are concerned as you are unable to use the Data service. Be assured, I will check your account and help you with the network details and see if there is anything we can do to get this fixed.  
  
I have checked your account details and everything seems to be fine. There are no bars/restrictions on your account, sim card or phone/device. The phone mast in your post code area (N1 7SA) is also working fine.  
  
You can also check our network status on our website using this link:- [https://status.o2.co.uk/](https://status.o2.co.uk/)  
  
Are you facing issues with the Data service somewhere else? If so, please confirm the postcode of the location so that I can check if there is any known mast issues at that place.
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Tapfuma, 26 Feb. 2025 , 02:49pm
Hello

Tapfuma, 26 Feb. 2025 , 02:49pm
When I’m in Europe my date doesn’t work

Tapfuma, 26 Feb. 2025 , 02:49pm
I have 25gb for Europe

Akshay, 26 Feb. 2025 , 02:52pm
Oh I'm sorry about this, Tapfuma.  
  
I can see that, you've have 25GB Europe Zone Data left to be used on your account. Are you in Europe right now? If so, please confirm the country you're in so that I can help you further.
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Akshay, 26 Feb. 2025 , 02:58pm
Are we still connected?
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O2, 26 Feb. 2025 , 03:03pm
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 26 Feb. 2025 , 03:03pm
[Rich Content]
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Tapfuma, 26 Feb. 2025 , 03:12pm
Yes, continue ✔️

O2, 26 Feb. 2025 , 03:12pm
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
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Info [Automated], 26 Feb. 2025 , 03:13pm
You are now connected to Raunak, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Raunak will be replying in a few minutes.
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Tapfuma, 26 Feb. 2025 , 03:13pm
I was in Greece beofre and it didn’t work

Tapfuma, 26 Feb. 2025 , 03:13pm
I’m going to be in Portugal tomorrow

Tapfuma, 26 Feb. 2025 , 03:13pm
So can you activate it so that I have data tomorrow’s please

Raunak, 26 Feb. 2025 , 03:15pm
Hello Tapfuma, welcome to O2. I will be assisting you today.  
  
Could you please confirm me what do you want me to activate, so that I can help you accordingly, Tapfuma?
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Raunak, 26 Feb. 2025 , 03:21pm
I do not want to rush you. Just to let you know, I am still in the conversation to assist you further.
[Sent]

O2, 26 Feb. 2025 , 03:25pm
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 26 Feb. 2025 , 03:25pm
[Rich Content]
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Tapfuma, 26 Feb. 2025 , 03:39pm
Yes, continue ✔️

O2, 26 Feb. 2025 , 03:39pm
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
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Info [Automated], 26 Feb. 2025 , 03:39pm
You are now connected to Anamika, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Anamika will be replying in a few minutes.
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Tapfuma, 26 Feb. 2025 , 03:39pm
Hi yes I have 25gb of data on Europe

Tapfuma, 26 Feb. 2025 , 03:40pm
I in Europe tomorrow Portugal and want to be able to use my data over there

Tapfuma, 26 Feb. 2025 , 03:40pm
I was recently in Greece and my data wasn’t working

Anamika, 26 Feb. 2025 , 03:44pm
Hello Tapfuma, thank you for contacting O2. I am Anamika, I will be glad to assist you today.  
  
As I understand, you have an issue regarding your Network, that you are unable to use the internet.  
  
I really appreciate your patience; I assure you now that you are talking with me, I will surely guide you in the best possible manner.
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Anamika, 26 Feb. 2025 , 03:44pm
Can you please confirm your post code?
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Tapfuma, 26 Feb. 2025 , 03:45pm
N17sa

Anamika, 26 Feb. 2025 , 03:45pm
Is it your current postcode Tapfuma?
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Tapfuma, 26 Feb. 2025 , 03:49pm
Yes

Anamika, 26 Feb. 2025 , 03:54pm
Thank you for the confirmation.  
  
As I checked there is a mast issue going on in your area for the same your network is not working.  
  
I can imagine how difficult it is, to be without network, nowadays. 😌 However, our highly qualified team currently investigating this issue and be rest assured, they will resolve the issue as soon as possible.
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Tapfuma, 26 Feb. 2025 , 03:55pm
No

Tapfuma, 26 Feb. 2025 , 03:55pm
I’m asking about my Europe data

Tapfuma, 26 Feb. 2025 , 03:57pm
I get 25bg

Anamika, 26 Feb. 2025 , 03:57pm
Yes, also about your roaming data, I would like to request you to please first turn off your roaming option and then turn it on once again.
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Tapfuma, 26 Feb. 2025 , 03:58pm
But when I was in Europe a couple weeks ago it wasn’t working

Tapfuma, 26 Feb. 2025 , 03:58pm
I had my roaming on

Anamika, 26 Feb. 2025 , 03:58pm
Else, if still it's not working then please change your network carrier.
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Tapfuma, 26 Feb. 2025 , 03:59pm
What do you mean

Tapfuma, 26 Feb. 2025 , 03:59pm
I will be in Europe tomorrow

Tapfuma, 26 Feb. 2025 , 04:02pm
How do o make it work

Anamika, 26 Feb. 2025 , 04:07pm
Please follow the steps to change your network carrier. And also, please let me know after changing it, is it working or not.  
  
The steps are:  
1. Open the Settings app and go to Cellular.  
2. Click on the Network Selection tab.  
3. If your device has the Automatic feature toggled on, switch this off.  
4. Once you’ve turned the toggle off, a list of network providers should appear; you might need to wait for these. When they show up, choose the carrier you’d like to use.
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Tapfuma, 26 Feb. 2025 , 04:09pm
Does it matter which carrier I select ?

Anamika, 26 Feb. 2025 , 04:10pm
No, you can select one of them.
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Anamika, 26 Feb. 2025 , 04:12pm
Is it working Tapfuma, please let me know?
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Anamika, 26 Feb. 2025 , 04:18pm
I am still here to assist you.
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O2, 26 Feb. 2025 , 04:22pm
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 26 Feb. 2025 , 04:22pm
[Rich Content]
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Tapfuma, 26 Feb. 2025 , 05:40pm
Yes, continue ✔️

O2, 26 Feb. 2025 , 05:40pm
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 26 Feb. 2025 , 05:40pm
[Rich Content]
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Tapfuma, 26 Feb. 2025 , 05:40pm
Yes, continue ✔️

O2, 26 Feb. 2025 , 05:40pm
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
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Info [Automated], 26 Feb. 2025 , 05:40pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic