rewrite the following resume Summary:


	Five years of experience as Presales consultant working on collaboration and contact center solutions and Managed Services, working out RFP requirement to design and derive a competitive solution to meet the customer requirement.
	Nine years of experience in Delivery, Project and Program management handling multidisciplinary projects that include diverse technologies like Nortel, Avaya, Verint, D-Link, Veraz Cisco UCaas, PCCE and Wintel VMware.
	Nortel VOIP Certified IT Professional with extensive experience in Contact Centre Infrastructure Technologies that include Nortel, Verint, Tadiran, C-dot and Omni systems.
	Expert in Nortel Technologies that include TDM, VOIP, Voicemail and Contact Centre.
	Design and Commission entire equipment’s for Voice processes in Contact Center and IP Networks.

Strengths:
	Good in Creativity skills and produce solutions in situations that require skillful enterprise.
	Readiness to embark boldly in new Technological ventures.
	Strong acumen for Technology and insightfulness, in what can be achieved out of the box from available resources.
	Very positive and geared up for challenging exercises with strong focus on goals.


Project / Program Management Skills:

	Handled Implementation of programs for large projects from Initiation of PO till Project Closure.
	Strong Team Management Skills 
	Good in Risk Management skills which includes – Risk assessment, Risk Contingency and Risk Mitigation.
	Good in Coordination and interaction with other Teams for successful completion.
	Good in Estimation – Gut-feel-Estimate and Estimation Techniques.
	Timeliness and Schedule Adherence.
	Good in project Reporting which includes Status Meeting, Periodic Status Report Generation and Effective Presentations.
	Good in Written and Documentation skills.


Client Relationship & Account Management:

	Strong expertise in Customer Relationship Management, Vendor Management and Account Management.
	Efficient in delivering Service Level Agreements.
	Expert in handling difficult customers and good at formulation, negotiation and management of delivery. 

People Management Skills:

	Good Team Building and motivational skills.
	Strong experience in people management skills which includes Goals setting, Performance Evaluation, Conflict management.

Professional Experience

1.	WIPRO Limited, Bangalore (Oct 2006 – Till Date)

Projects and Roles: -

Solution Architect – Strategic Sales and Solution :- ( India, ME, South Africa and Canada (  Apr 2019 – Till date)

Responding the RFP, Design the solution that suits to the Customer requirement. Effort estimation, SOW, Costing, & Budgeting. Delivered enter Pre-Sales activity for entire South India Customer.


Any migration, transformation and upgrade projects understanding the existing system and providing the consultancy for the customer regarding existing system and suggesting customer to upgrade or refresh based on the existing system study. 


Working on Digitalization solution for BIAL and Kannur Smart Agriculture project, the solution consists of IOT and Collaboration which is part of Digitalization project in Airport and Agriculture Domain.


List of OEMS: - Cisco, Avaya, Nice, Verint and C-Zentrix.


PSMRI – Piramal Swasthya: - Hyderabad – Technical Project Manager (Jan-2018 – Mar 2018)

Integration between C-Zentrix CTI and Wipro Primal CRM (Be Spoke) for service line 104, MCTS and 1097 service line used for Medical service in state and National wide.

	Addressed the integration challenges between CTI and CRM as the team couldn’t understand other domain.
	Bridged the technical gap between the 2 team and ensured the project has progressed to UAT and go the customer sign off.
	Managed team size of 15 members.

FGB – Abu Dhabi –Technical Project Manager (From Oct 2016 – Sep 2017)

Migration of AIR (Avaya interactive voice response) to AEP 7.0 (Avaya Aura Experience Portal) 

	Single point of contact for Contact Center Technology migration from Avaya CM 5.2 to Avaya Aura 6.3
	Middleware was changed from Mule soft to IIB. Entire coding was rebuilt and migrated to IIB.
	Managing a team size of 20 across different domain 
	IVR migration was executed successfully as per planned timeline with zero customer impact.
	This project was on hold from past 2 years due to technical challenges and feasibilities, the challenges was addressed and progressed on successful note within the stipulated time span of 9 months.
	The project was well recognized and appreciated from FGB.
	The Project was recognized and award as Best Project for the year in FGB and all the project members was awarded.


Wipro GSMC - Mysore –Technical Project Manager ( Jan 2016 - May 2016)

Migration of Avaya CM 3.1 to Avaya Aura 6.3
	Single point of contact for entire project life cycle, Design, Deploy, Delivery and handover to Sustenance Team
	Seamless migration of Avaya CM 3.1 to Avaya Aura 6.3 with downtime of 15 minute.


Vodafone- USA - Project manager – Off Shore (Jul 2015 - Jan 2016)

	Single point of contact for entire project life cycle, Design, Deploy, Delivery and handover to Sustenance Team
	Integration of Avaya Call control to NGCE Tool 



Wipro Technologies – Project Manager (August 2014 - Jun 2015)

	Single point of contact for Contact Centre Technology implementation of PCCE (Cisco Platform). Implementation across different Geographical location on support and services.
	Procurement, installation, configuration of Hardware and components.
	Configuration and planning for successful implementation and testing.
	Redundancy or back-up scenario effectuation in case primary system fails.
	Management of the project life cycle activities and application of technical expertise whenever required.
	Successfully accomplished implementation and testing of the system which is being maintained and kept-up for handover.




Pitney Bowes – Project Manager (Jan 2014 - August 2014)

Project Role: Project Management (Offshore) multiple infra projects of Pitney Bowes Globally.  
 
	Meet the Program objectives. 
	Complete Project Lifecycle - Initiation, Planning, Organizing, Motivating, and controlling resources and closure / completion. 
	Managing the project within the pre-determined timelines and cost. 
	Optimal allocation of resources and integrate them to meet pre-defined objectives. 
	 Forecasting of the required resources - time and material or fixed cost, based on the    requirement. 
	Monitoring the risks involved and projecting & mitigating them as per plan. 
	Preparation of reports on a weekly / monthly and present them to the key stakeholders. 
	Conduct Reviews with key stake holders on a periodic frequency. 
	Ensure appropriate skill & talent is utilization. 
	Use appropriate automation tools. 
	CSAT & ESAT. 
	Mentor the team & provide growth to appropriate resources. 
	Audit to be conducted and transparency with the Customer. 
	Ensure the right opportunity is utilized and proper farming Biz (OTB). 


Allianze (AMOS) Germany – Project Manager(Apr 2013 - Jan 2014) 

Project Role: Program Management (Onsite and offshore) and Vendor management

	Accountable for entire migration of TDM network to VOIP using UCaas service from Cisco for Germany location. (23,000 User)
	Responsible for migrating the existing Fax Server from PRI to SIP trunking with latest Version of Intercope fax server solution)
	Ensure project milestones are met on time with quality of implementation uncompromised.
	Solution worked on Cisco UCaas, Intercope Fax Server, and Voice gateway ( Voice Trust)

AT&T – USA ---- Voice Architect (Oct 2011 - Nov 2012)

  Worked as a Voice architect responding the RFP, Design the solution that suits to the Customer requirement. Effort estimation, SOW, Costing, & Budgeting. Delivered enter Pre-Sales activity for AT&T customer. Worked on Avaya EC tools and PMI tools of AT&T


 Bharti Airtel – South HUB – Project Manager (Oct 2009 - Nov 2011)

Project Role: Implementation Management, Program Management, Vendor management and Client Relationship Management

	Single point of contact for Contact Centre Technology implementation in the South Circle on Nortel Platform for Airtel.
	Procurement, installation, configuration of Hardware and components.
	Configuration and planning for successful implementation and testing.
	Redundancy or back-up scenario effectuation in case primary system fails.
	Management of the project life cycle activities and application of technical expertise whenever required.
	Successfully accomplished implementation and testing of the system which is being maintained and kept-up for handover.

Aircel – (Sep 2007 - Oct 2009)

Project Role: Implementation Management, Program Management, Vendor management and Client Relationship Management

	Accountable for delivering a successfully tested model of the Contact Centre Infrastructure on Nortel Platform to the client. 
	Responsible for Procurement, installation, configuration of Hardware and components.
	Configuration and advance planning for successful implementation and testing.
	Ensure project milestones are met on time with quality of implementation uncompromised.
	Redundancy or back-up scenario effectuation in case primary system fails.
	Successfully accomplished implementation and testing of the system which was well received and appreciated by the client for delivering value on time.

AEGIS – (Jun 2007 - Sep 2007)

Project Role: Program Management, Implementation Management, Vendor management and Client Relationship Management.

	Responsible for delivering a successfully tested model of the Contact Centre Infrastructure on Nortel Platform to the client. 
	Responsible for managing a team of direct reportees effectively with minimal resources and cost, by engaging and motivating them skillfully.
	Implementation of the planned architecture and design configuration with due advance planning and structured execution.
	Ensure project milestones are met on time with quality of implementation uncompromised.
	Redundancy or back-up scenario effectuation in case primary system fails.
	Successfully accomplished implementation and testing of the system which was well received and appreciated by the client for delivering value on time.


NMPT, NPCIL Kaiga, iSite, Amba Research – (Oct 2006 - Dec 2006)

Project Role: Installation, Implementation, Configuration and Managing the Voice Infrastructure.

	Responsible for implementation of passive and active network for NMPT, vendor management and client management.
	Successfully implement and manage the campus networks for NPCIL with Nortel data switches. 
	Implementation and management of the Voice Infrastructure for iSite campus network with D-link switches and passive components.
	Implementation and management of the Voice Infrastructure for Amba Research with MCS 5100 with very limited time.
	Responsible for Procurement, installation, configuration of Hardware and components.
	Configuration and planning for successful implementation and testing.
	Ensure project milestones are met on time with quality of implementation uncompromised.



2.  Senior Manager Customer Support (3D Networks), (Feb 2004 - Oct 2006)

Role: Project Management/Account Management

	Responsible for the account assigned including escalations, Co-ordination.
	Accountable for project Implementation, configuration of system and delivering a working model of the architecture designed. 
	Responsible for managing the entire life-cycle activities of the project.
	Participate and contribute effectively in decisions that impact or change project implementation.
	Promptly expedite project milestones on a regular basis as per the agreed timelines.
	Provide project status in formal status reviews with senior management.

Responsibilities:

	Installation of Succession CSE 1000 E and symposium. Integration of Nice VOIP call Logger for HCL (VERTEX) Bangalore.
	Installation of Active and Passive components for HCL LAN Network.
	Installation of Succession CSE 1000 and Symposium. Integration of Nice VOIP call logger with Succession CSE 1000 for DSL Software in Bangalore. 
	Installation, Maintenance and Post Sales Consulting for Net Vision’s Call Center setup in Bangalore. The products installed for Net Vision include Meridian option 81c, Symposium, Passport 7480 and the consequent integration with Avaya out bound Dialer (Mosaic).
	Implementation and Account Management for Timken’s new setup in Bangalore. The products implemented are Nortel Meridian 61c for there PSTN connectivity and intercom extension with Call pilot. The infrastructure setup including Option 11c with Symposium and Passport 7440 was implemented in a LAN with Nortel 8600 and Baystack switches.
	Installation, Maintenance and Post-sales Consulting for CTS-Bangalore’s Voice Network Infrastructure.           
	Ensure project milestones are met on time with quality of implementation uncompromised.
	Providing Training for Internal and also for External Customers.



3.	Nortel Support, Network Solutions Limited, Bangalore (Jun 2000 - Jan 2004)

Role: Support Engineer

Responsibilities

	Responsible for implementation, upgradation, customer support and post sales consulting.
	Responsible for Client Relationship Management and executing the deliverables as per SoW promptly.
	Participate and contribute effectively in decisions that impact or change project implementation.
	Successfully implemented, configured Nortel Systems 

1.	Senior Territory Manager – Usha Informatics Private Limited, Bangalore (Jan 1997 - May 2000)

Installation and Maintenance of Tadiran ISBX

	Responsible for implementation, up gradation, customer support, posts sales consulting, CRM and executing the deliverables as per SoW promptly.
	Successfully implement, configure, Test and handover Production/Maintenance as per agreement.
	Installed and implemented Tadiran systems in 7 locations with Qsig network for Southern Railways’ own Voice Infrastructure network.
	Installed and implemented Tadiran systems for ISRO – Bangalore & Hassan. Configured the system with 2500 ports and modem pool.

2.	Customer Support Engineer – UB Electronics, Bangalore (Aug 1993 - Dec 1996)

	Maintenance of C-Dot and Omni Systems.
	Provide Technical support whenever required.
	Respond to all customer problems and enquiries.
	Apply troubleshooting techniques to resolve the identified issues and defects.
Trainings and Certification
	PMP Training.
	Nortel VOIP certified
	Management Training 
	PMCP Training

Accolades
	Best project Manager for successful implementation of Aircel Contact Centre project
	Best Program Manager for Delivery Excellence for FGB, Abu Dhabi Project

Education	
	Diploma in Electronics and Telecommunications, Dayanand Sagar College of Engineering, Bangalore - 1992
	 MBA -Ulyanovsk state University- Russia – Project Management- 78% - 2015
Personal Details
Date of Birth:           2-10-1971
Nationality:              Indian
Marital Status:         Married
Languages Known:  English, Hindi, Tamil, Kannada and Telugu.
Passport Number:    H9290352
Passport Validity:     28-12-2019


I declare that the information provided above is true to the best of my Knowledge.




                                                                                             Sendhil Kumar. N