N/A, 26 Feb. 2025 , 05:24pm
How can I help you today?
[Sent]

Dilyara, 26 Feb. 2025 , 05:24pm
I cannot enter my account with my number to pay

O2 Virtual Assistant, 26 Feb. 2025 , 05:24pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 26 Feb. 2025 , 05:24pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Dilyara, 26 Feb. 2025 , 05:24pm
07739661799

O2 Virtual Assistant, 26 Feb. 2025 , 05:24pm
[Rich Content]
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Dilyara, 26 Feb. 2025 , 05:24pm
Technical Support 🔧

O2 Virtual Assistant, 26 Feb. 2025 , 05:24pm
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Dilyara, 26 Feb. 2025 , 05:25pm
My O2

O2 Virtual Assistant, 26 Feb. 2025 , 05:25pm
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Dilyara, 26 Feb. 2025 , 05:25pm
Issues with My O2

O2 Virtual Assistant, 26 Feb. 2025 , 05:25pm
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Dilyara, 26 Feb. 2025 , 05:25pm
Website

O2 Virtual Assistant, 26 Feb. 2025 , 05:25pm
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Dilyara, 26 Feb. 2025 , 05:25pm
Faults or Errors

O2 Virtual Assistant, 26 Feb. 2025 , 05:25pm
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Dilyara, 26 Feb. 2025 , 05:25pm
Failed Actions

O2 Virtual Assistant, 26 Feb. 2025 , 05:25pm
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Dilyara, 26 Feb. 2025 , 05:25pm
Anything Else

O2 Virtual Assistant, 26 Feb. 2025 , 05:25pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 26 Feb. 2025 , 05:25pm
[Rich Content]
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Dilyara, 26 Feb. 2025 , 05:26pm
It’s about my Account

O2 Virtual Assistant, 26 Feb. 2025 , 05:26pm
Thanks! 🙏
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O2 Virtual Assistant, 26 Feb. 2025 , 05:26pm
Please can you confirm your full Name
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Dilyara, 26 Feb. 2025 , 05:26pm
Dilyara Talaspekova

O2 Virtual Assistant, 26 Feb. 2025 , 05:26pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Dilyara, 26 Feb. 2025 , 05:26pm
Yes

O2 Virtual Assistant, 26 Feb. 2025 , 05:26pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 26 Feb. 2025 , 05:26pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Dilyara, 26 Feb. 2025 , 05:29pm
The problem is that we have two numbers under that acckunt and the only one we can register and look at the data is this but for 07739661799 number we cannot

Soaif Ali, 26 Feb. 2025 , 05:33pm
Hello Dilyara, good afternoon! Thank you for reaching out to O2. I apologize for the delay in getting back to you.  
  
I understand you need assistance with your My O2 login.  
I have checked and found that you only have only one number under this account.  
  
Probably the other number is on a different account. Hence, you aren't able to see it on the My O2 account.  
  
I hope this details help you with your query?
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Dilyara, 26 Feb. 2025 , 05:34pm
So do i need register an account for that number?

Dilyara, 26 Feb. 2025 , 05:35pm
And can you tell what number has an account and which one doesnt?

Dilyara, 26 Feb. 2025 , 05:40pm
Because i cannot log in

Dilyara, 26 Feb. 2025 , 05:48pm
?

Soaif Ali, 26 Feb. 2025 , 05:49pm
Hey, yes you will need register an account for that number.  
Basically you will need to use a different email id for the other number because <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> is already linked to the number 799  
  
You will need to call 202 from the other number, so that the team can update your second email on the other number.  
  
Once the email is updated, you will be able to login on another number as well.
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Dilyara, 26 Feb. 2025 , 05:52pm
I do not quite understand, bc i text you from 07849 076624 account number, and do you mean that 799 phone number account exists? I cannot log into it it gives me that O2 is not available

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic