{ Rocco Verrelli - Raised several issues related to his LDV T60 vehicle and its warranty coverage in a series of email exchanges with Peter Lynch from LDV Parramatta. Some of the main concerns include:
1. Rocco reported persistent malfunctions and defects in the vehicle’s features, such as poor-quality camera and phone apps display, Bluetooth connection failures, defective rain sensors, intermittent speed function in the wipers, and more, leading to unsafe driving conditions. Mr Lynch did not address any of these issues.
2. A lack of transparency and unwillingness to resolve these matters efficiently by LDV Parramatta, including evading requests to provide the general manager and directors’ contact information.
3. Insistence from LDV Parramatta to charge an inspection and diagnostic fee before determining if the issues are covered under warranty, despite Rocco’s disagreement with this approach.
4. Claims from LDV Parramatta that some of the issues Rocco faces are “normal” for the vehicle, implying that the car is not fit for its intended purpose contrary to its advertising and promotional claims.
5. Previous discussions with Jamie Procopio (Peter’s predecessor) and LDV Lansvale manager revealing that other LDV T60 vehicles experienced the same issues related to manufacturing problems.
6. A new issue emerged, with the display screen turning purple, making it inaccessible while driving, adding to Rocco’s list of problems.
Peter Lynch’s responses in the email exchanges include booking the vehicle for inspection, mentioning a diagnostic fee, acknowledging Rocco’s warranty rights but not committing to fix the problems under warranty, and suggesting that he takes the car to another LDV service centre or contact roadside assistance if the vehicle is deemed unsafe. However, Peter does not specifically address each issue Rocco raised and continues to evade requests for higher management contacts.}
{ In the email trail with LDV Parramatta, Rocco Verrelli raised several issues, requests, questions, and tasks for Peter Lynch and LDV Parramatta to address. The following is a summary of those concerns. Some of them were ignored, while others were not directly addressed:
1.	Rocco strongly disagreed with the $165 inspection and diagnosis fee and expected all warranty issues to be fixed immediately. Peter did not acknowledge or address this request.
2.	Rocco requested Mr Lynch to fix the items he identified as warranty issues, and for each item not fixed, provide a detailed reason in writing why they were considered non-warranty issues. Mr Lynch did not provide any specific response to this request.
3.	Rocco held Peter and LDV Parramatta liable for any accident resulting from the vehicle’s defects and suggested that they notify their insurer. Peter did not address this concern.
4.	Rocco requested that Peter provide the contact details of the company’s general manager and directors multiple times. Mr Lynch ignored the request and did not provide the contact information.
5.	Rocco reiterated the urgency of resolving the issues and expressed his dissatisfaction with the lack of transparency and poor customer service. Mr Lynch did not directly address these concerns in his response.
6.	Rocco expected a responsible, understanding, and transparent approach to resolve the matter, which had been causing him significant distress. Mr Lynch did not directly address these concerns in his response.
Throughout the email exchanges, Peter Lynch did not provide specific answers to Rocco’s questions, requests or suggestions. Instead, he avoided directly addressing the issues and evaded requests for higher management contacts, further exacerbating Rocco’s frustration and disappointment with the handling of his concerns.}

Please have regard to all the above information when formulating the reply, to the following request; I received the reply below, to my email from Jodie Ippolito CUSTOMER RELATIONS SPECIALIST 
LDV AUTOMOTIVE AUSTRALIA. The reply is practically the same as what Mr Lynch typical would reply to me, disregarding what I have pointed out by ignoring what I said or requested and just restating the same thing they previously said over and over again. They are ignoring to provide direct answers to my requests. Please prepare a suitable reply for me to help me sort out and deal with this issue which is causing me anxiety. Use also my previous arguments pointing out all the questions and requests which remain unanswered, off which they are now also avoiding dealing and answering those same questions and requests. Jodie Ippolito said in one her earlier replies that they have discuss my case with the team at Parramatta but at the same time it seems (I strongly believe) they have ignored all my email trail conversation I sent LDV Australia for their information, because they haven’t referred to anything I raised and requested to be address, ignoring all what I stated but instead have taken side with LDV Parramatta, because they are the parent company and have a financial interest, they don’t care about their customers. LDV Australia is replicating what LDV Parramatta did to me. Please use whatever persuasive argument or whatever is needed to make them understand their obligations, that LDV Australia and SAIC Motors are responsible the manufacturing faults of the vehicle, that they shouldn’t ignore their obligations and if they agree with Mr Lynch and insist on charging me for them to get the warranty issues reviewed and fixed, I want all my questions, request and tasks that I asked Mr Lynch individually addressed in detail. Below is my email trail to date with LDV Australia:

{On Wed, 31 May 2023 at 07:44, LDV Customer Relations <<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>> 
RE: LSFAM11AXMA044800 | Re: Lack of Acknowledgement and Resolution of Complaint – Vehicle Faults and Unacceptable Customer Service - LDV T60 - Vehicle Reg. ENL76J
Good Morning Mr Verrelli,
If there is no fault of manufacture found with your vehicle, there is a diagnostic fee to be paid.
 If there is a fault of manufacture found with your vehicle, there is no fee to be paid.
The team at Parramatta have advised they have a booking available to review your vehicle 26/6/23.
So we can assist further, you will need to book your vehicle in at your earliest convenience to any authorized LDV dealer of your choice in the network. The link below will assist in locating the dealers in our network.
 This will allow us the opportunity to fully diagnose your concerns and move forward to repair.
 Kind regards,
<PRESIDIO_ANONYMIZED_PERSON>
CUSTOMER RELATIONS SPECIALIST
LDV AUTOMOTIVE AUSTRALIA
P 1800 709 832 | 
E <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
www.ldvautomotive.com.au

From: Rocco Verrelli <rlverrelli@gmail.com>
Sent: Tuesday, May 30, 2023 8:41 PM
To: LDV Customer Relations <<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>>
Subject: Re: LSFAM11AXMA044800 | Re: Lack of Acknowledgement and Resolution of Complaint – Vehicle Faults and Unacceptable Customer Service - LDV T60 - Vehicle Reg. ENL76J
 Dear <PRESIDIO_ANONYMIZED_PERSON>,
Re: Unresolved Complaint – Vehicle Faults and Unacceptable Customer Service - LDV T60 Vehicle Reg. ENL76J
Regarding your email response dated 30 May 2023, I welcome your efforts in dealing with my concerns. However, find the proposed resolution unclear and misleading. Although you have not explicitly stated that I will be charged for the review of the faults listed, your email implies that the fee will still apply. This is consistent with what I have been repeatedly told by Mr Lynch, causing me significant stress, anxiety, and frustration.
My primary objective is to have the warranty-covered issues with my LDV T60 permanently resolved. These issues were raised and acknowledged by Jamie Procopio, Peter Lynch's predecessor. The reason for my dissatisfaction with LDV Parramatta stems with Mr Lynch's handling of my case and his disregard for my concerns and attempts to impose unnecessary fees. As I have detailed in my email trail, I first raised these concerns with LDV Lansvale, and later with LDV Parramatta, who confirmed that they were covered under warranty during their servicing of the vehicle, yet the problems persisted.
While I understand your explanation regarding the inspection fee, I kindly request clear assurance that no fee will be applied during this process, given that the faults have already been acknowledged and are supposed to be covered under the manufacturer's warranty. I believe LDV Australia is aware of these common inherent issues with this vehicle.
My principal concern is the prompt resolution of these problems with my vehicle, addressing the listed warranty faults, with the assurance that no fees will be imposed. I am eager to move forward with this resolution and with clear and transparent communication with LDV Australia.
On Tue, 30 May 2023 at 09:34, LDV Customer Relations <<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>> wrote:
Good Morning Mr Verrelli,
 Thank you for your patience whilst we discuss you case with the team at Parramatta.
 Peter Lynch has advised your vehicle has not been declined review. The process for the dealer team is to advise there is a diagnose/inspection fee applicable if it is determined there is no fault of manufacture found.
Fees are not applicable if it is determined there is a fault of manufacture present, however if there is no fault of manufacture determined, fees are applicable for time spent in diagnostics. This process is indicative of the automotive industry.
We note that if you feel your vehicle is unsafe to drive you may access the Roadside Assistance policy which is available whilst your vehicle is within the manufacturer’s warranty period. Roadside Assistance team is available by dialling 1800 709 832 option 1.
 The team at Parramatta have advised they have a booking available to review your vehicle 26/6/23.
 Whilst we understand that repairs to your vehicle are not desirable, the warranty that is included in the purchase of your vehicle is for the purpose of repairing any manufacturing concerns.
So we can assist further, you will need to book your vehicle in at your earliest convenience to any authorized LDV dealer of your choice in the network. The link below will assist in locating the dealers in our network.
This will allow us the opportunity to fully diagnose your concerns and move forward to repair.
Kind regards,
<PRESIDIO_ANONYMIZED_PERSON>
CUSTOMER RELATIONS SPECIALIST
LDV AUTOMOTIVE AUSTRALIA
P 1800 709 832 | 
E <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
www.ldvautomotive.com.au

From: LDV Customer Relations
Sent: Monday, May 29, 2023 8:39 PM
To: Rocco Verrelli <rlverrelli@gmail.com>
Subject: RE: LSFAM11AXMA044800 | Re: Lack of Acknowledgement and Resolution of Complaint – Vehicle Faults and Unacceptable Customer Service - LDV T60 - Vehicle Reg. ENL76J
 Good Afternoon Mr Verrelli,
 Thank you for contacting LDV Australia.
 We have shared your correspondence with the dealer team for review and response.
 Kind regards,
<PRESIDIO_ANONYMIZED_PERSON>
CUSTOMER RELATIONS SPECIALIST
LDV AUTOMOTIVE AUSTRALIA
P 1800 709 832 | 
E <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
www.ldvautomotive.com.au

From: Rocco Verrelli <rlverrelli@gmail.com>
Sent: Monday, May 29, 2023 2:13 PM
To: LDV Customer Relations <<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>>
Subject: LSFAM11AXMA044800 | Re: Lack of Acknowledgement and Resolution of Complaint – Vehicle Faults and Unacceptable Customer Service - LDV T60 - Vehicle Reg. ENL76J
 Dear Customer Relations Team and Management at LDV Automotive Australia,
I am writing to follow up on my previous email, dated May 23, 2023, regarding the ongoing issues with my LDV T60, Vehicle Reg. ENL76J. It has now been 6 days since I lodged my complaint detailing the persistent issues with my vehicle and the unsatisfactory customer service provided by the LDV Service Centre in Parramatta.
Despite the urgency of the matter and the serious safety concerns I have expressed, I have not received any response, nor have I even received a courtesy of an acknowledgment of my complaint. This lack of communication is highly disappointing and unacceptable and does not reflect positively on your organisation. It is further contributing to my increasing frustration and anxiety surrounding the vehicle’s problems.
I expect LDV Automotive Australia to take my complaint seriously and take immediate action to ensure a prompt and satisfactory resolution. The repair of my vehicle should be treated as a matter of urgency, and I request that no further unnecessary fees be imposed during the process.
In addition to addressing the listed issues, I require a written response within the next 48 hours outlining the actions that will be taken to address and resolve these major faults. It is crucial that LDV Automotive Australia demonstrates a commitment to customer satisfaction, safety, and adherence to consumer rights.
Please treat this matter with the urgency it deserves and respond promptly.
Regards
<PRESIDIO_ANONYMIZED_PERSON>

On Tue, 23 May 2023 at 11:40, Rocco Verrelli <rlverrelli@gmail.com> wrote:
Dear Customer Relations Team and Management at LDV Automotive Australia,

I am writing to lodge a formal complaint regarding my ongoing issues with my LDV T60, Vehicle Reg. ENL76J, for which I have been dealing with the LDV Service Centre in Parramatta. Despite numerous attempts to resolve the listed faults under my car’s warranty and multiple communications with the Service Centre, I am yet to receive an acceptable solution or satisfactory customer service.
My initial contact with the Service Centre was to repair issues that have persisted since taking delivery of the vehicle, and to address additional faults that have since developed. Throughout my interactions with the Service Centre, I have been met with a consistent lack of communication, blatant disregard for my concerns, and an unwillingness to provide appropriate solutions to the problems.
In particular, Fixed Operations Manager Peter Lynch has refused to address the specific matters and concerns I have raised, opting instead to impose an unnecessary $165 diagnostic fee per item, despite these issues falling under the manufacturer’s warranty. He has also persistently avoided providing direct contact details of the general manager and directors, further hindering my attempts to resolve the matter.
I have documented all the communication with Peter Lynch and the LDV Parramatta Service Centre in this email trail (as attached).
The issues I am experiencing with my vehicle, which have not been resolved under warranty, are as follows:
1. Poor-quality camera/video image display.
2. Poor-quality phone apps display.
3. Malfunctioning blinker control, camera, and GPS app systems.
4. Repeated saved settings resetting to factory defaults.
5. Defective rain sensors.
6. Defective intermittent speed function of wipers.
7. Poor-quality AM radio reception.
8. Repeated failure of Bluetooth phone connection.
9. Repeat disappearing saved phone numbers and contacts.
10. Defective time keeping clock display.
11. Volume resetting upon every ignition.
12. Display screen, GPS, and display control intermittently turning black.
13. Entertainment system disconnection.
14. Intermittent malfunctioning cruise control.
15. Intermittent rough transmission
16. Intermittent lag during take-off
17. Misaligned roller cover latch fitting
18. The display screen turned purple rendering no access to the display controls.
These issues have led to dangerous and life-threatening situations for my safety and the safety of other road users. The vehicle is clearly not fit for its intended purpose, and the LDV Service Centre is denying me my consumer rights by refusing to address the listed faults.

I request that LDV Automotive Australia take my complaint seriously and escalate the matter, ensuring a prompt and appropriate resolution for the listed issues. I also ask for assurance that the repair of my car will be undertaken as a matter of urgency and without imposing any further unnecessary fees.
I look forward to hearing from you in writing as to the actions you will take to address and resolve these major faults.
Regards,
<PRESIDIO_ANONYMIZED_PERSON>}