Dear Hiring Committee,
I am thrilled to submit my application for the Medical Support Assistant Advanced position at the Veterans
Health Administration. With 15 years of experience in healthcare administration, I possess a wide range of
expertise in managing various duties such as scheduling appointments, insurance verification, and collecting
payments for treatments rendered. Moreover, my extensive background in a high-volume patient services call
center, as well as in urgent care and oral surgery clinics of a prestigious university dental hospital, has provided
me with a profound understanding of the crucial role that effective communication plays in an interconnected
healthcare environment. Additionally, my certification and licensure as an Emergency Medical Technician (EMT)
further qualify me as an exceptional candidate for this position.
For the past 15 years, I have proudly served at New York University’s College of Dentistry. Starting as a Patient
Service Representative and currently working as a Telephone Service Representative, I have acquired invaluable
experience in interacting with patients in a customer-focused setting. Simultaneously, as a registered student at
Goodwin University, I have completed all prerequisites for the nursing program and eagerly anticipate
acceptance for the fall of 2024.
During my tenure as a Patient Services Representative (PSR), I provided invaluable clinical support by collecting
and analyzing clinical statistics, contributing significantly to the improvement of patient cancelation rates and
wait times. Through frequent face-to-face interactions, I honed my soft skills, ensuring that controlled situations
consistently yielded successful outcomes. In 2015, I transitioned to a newly established position as a Telephone
Service Representative within the patient Call Center, leading a three-person team. As one of the founding
members, I contributed extensively to the development of a solid foundation for success through the
implementation of comprehensive training and the establishment of protocol systems for future team members.
As a result, our achievements included enhanced patient retention rates, improved communication access for
both providers and administrators, and increased potential revenue across all 18 clinical departments of NYU.
Owing to the Call Center’s tremendous success, our team expanded, and I was granted a senior leadership role,
where we continuously expanded our responsibilities to provide enhanced services to our patients. In
recognition of my exceptional job performance in 2019, I was honored with a nomination for the prestigious NYU
Violet Award.
As a detail-oriented self-starter with exceptional problem-solving skills, I am confident that I would be a valuable
asset to your organization. I remain poised and composed when faced with challenging situations, employing
critical analysis to implement effective problem-solving measures and provide optimal solutions. I firmly believe
that demonstrating respect and empathy fosters superior patient experiences, forming the cornerstone for
cultivating robust relationships with the community.
I eagerly anticipate the opportunity to discuss my qualifications and further explore how my skills align with the
requirements of the Medical Support Assistant Advanced position. Thank you for considering my application.
Sincerely,