create the perfect message for this job posting that offered make sure it concise very formal and eye catch make it should as if you are the prefect candidate for this  psotion this you resume make sure to aling every thing on the job posting with your resume: Kendrick Mitchell
 javellmitchell@gmail.com
 PROFILE
 +18763942618
 Dynamic and results-driven professional with over 6 years of diverse experience in customer support,
 sales, and client services across global platforms. Skilled in enhancing user experiences through
 effective engagement, problem-solving, and cross-functional collaboration. Proficient with industry
standard tools including Salesforce, Zendesk, and Tableau. Adept at thriving in fast-paced
 environments that require adaptability and a strong grasp of technology-driven systems. Demonstrated
 capability to work effectively in both remote and on-site settings. Highly committed to continuous
 improvement, professional growth, and delivering exceptional support to diverse clientele.
 EXPERIENCE
 Outdoorsy (Remote), Customer Support Specialist
 Streamlined support processes to enhance efficiency.
 •
 2022 – 2023
 Managed and resolved customer inquiries and issues through email, chat, and phone channels.
 •
 •
 Collaborated with cross-functional teams to address complex problems and improve the overall 
customer experience.
 Utilized Salesforce and Zendesk for efficient customer relationship management.
 •
 •
 Engaged in ongoing product and process training, gaining expertise in the travel and recreational 
vehicle industry.
 Alliance Global (Remote), Sales Representative
 •
 2021 – 2022
 Led remote sales efforts, acquiring new clients through targeted outreach and relationship
building strategies.
 Managed sales pipeline using Salesforce, ensuring accurate forecasting.
 •
 Conducted virtual product presentations and demonstrations to potential clients.
 •
 •
 Exceeded sales targets by implementing innovative sales techniques and staying informed about 
products and services.
 Brand Advocate (Aetna and Humana), 
Customer Service Representative
 •
 2018 – 2021
 Acted as a primary liaison for Aetna and Humana, delivering exceptional service to maintain brand 
integrity.
 •
 Guided members through health insurance plans, benefits, and claims processes, ensuring clarity 
and compliance with HIPAA regulations.
 •
 Managed member inquiries using CRM tools, resolving issues related to claims, billing, and 
coverage promptly.
 •
 Collaborated with healthcare providers and internal teams to resolve issues efficiently and 
effectively.
 Supported the training and development of new hires by sharing best practices and expertise.
 •
 •
 Stayed updated on healthcare policies and industry trends to provide accurate information to 
members.
KEY SKILLS
 •
 Advanced Multichannel Support: Proficient in managing customer interactions through voice, live 
chat, email, and social media platforms.
 •
 CRM and Data Management: Skilled in Salesforce and Zendesk usage, adept at leveraging these 
platforms for comprehensive customer relationship and ticket management.
 •
 Empathy and Problem-Solving: Recognized for utilizing empathy in customer interactions, 
combined with efficient problem-solving skills to deliver meaningful solutions.
 •
 Consultative Approach: Expert in adopting a consultative stance to understand customer needs 
thoroughly and tailor support efforts to those needs.
 •
 Process Improvement: Committed to identifying and implementing process improvements that 
enhance efficiency and customer satisfaction.
 •
 Self-Motivated Worker: Proven ability to work independently and maintain productivity in remote 
settings, demonstrating strong self-management and organizational skills.
 •
 Continuous Learning and Adaptability: Dedicated to ongoing professional development, including 
product training and process upskilling, to remain at the forefront of industry best practices.
 EDUCATION
 DISTINCTION COLLEGE
 Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of 
Account, Principles of Business, Social Studies
 REFERENCES
 Available upon request. this is the job posting : About
Full Job Description
About the company:

Audien Hearing is America's #1 over-the-counter (OTC) hearing aid company. We provide high-quality, affordable hearing aids to help improve the standard of living for anybody who struggles with hearing. While traditional hearing aids cost between $2,000-$4,000 per pair, ours can be purchased for as low as $100 (with pricing increasing from there, depending on the model). We recently partnered with Walmart to sell our hearing aids in over 4,400 stores across the United States; we are also expanding into BestBuy, Walgreens, CVS, and more. Our company is growing quickly and making a massive impact in the American market.

About the role:

Our fast-growing team is seeking detail-oriented, empathetic customer service reps to help manage all customer inquiries. This is an opportunity to not only make a positive difference in the lives of our customers, but also provide an essential service for our business. Please see requirements below.


Job Responsibilities
Job requirements:

Minimum 3 years of customer service experience for U.S. companies
High level of verbal/written communication and comprehension in English (C level preferred)-- this is a must
Has worked in healthcare and/or technical support
Ability to build strong relationships with customers
Strong sales skills-- offering/pitching upsells to customers-- this is a must
Ability to manage high-volume inbound / outbound calls
Email support experience
Most importantly, we need reps who are kind, compassionate, and empathetic to our customers-- they always come first.


This job is 100% remote, but requires a strong internet connection and work-from-home setup.



Compensation:

Starting pay is $10/hour, with bonuses based on performance. We will offer the ability to grow and get promoted to our best-performing talent.



Steps to apply (READ THIS BEFORE APPLYING):

To help us narrow down the selection, we require all applicants to submit a short video (1-3 minutes) speaking in English to the camera. This video will help us assess your ability to communicate clearly in English, as well as build a positive relationship with the customer. Please feel free to use the following prompts for your video:

Introduce yourself, and share why you are passionate about customer service
Share some of your professional history that will help you prepare for this role
Help us get to know you-- what do you like to do in your free time, what is your favorite food, what makes you happy, where are you from, etc. ?
You can use a free tool like Loom to record your video and easily share it in one link. You may send this video to matt @ audienhearing .com to proceed with your application. 


Job Requirements
Job requirements:

Minimum 3 years of customer service experience for U.S. companies
High level of verbal/written communication and comprehension in English (C level preferred)-- this is a must
Has worked in healthcare and/or technical support
Ability to build strong relationships with customers
Strong sales skills-- offering/pitching upsells to customers-- this is a must
Ability to manage high-volume inbound / outbound calls
Email support experience
Most importantly, we need reps who are kind, compassionate, and empathetic to our customers-- they always come first.

Skills Required
Customer Support - Intermediate
Email Support - Intermediate
Sales - Intermediate
Customer Service - Intermediate