Kayleigh, 28 Dec. 2024 , 06:22pm
Advisor

O2 Virtual Assistant, 28 Dec. 2024 , 06:22pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 28 Dec. 2024 , 06:22pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Kayleigh, 28 Dec. 2024 , 06:22pm
07935373467

O2 Virtual Assistant, 28 Dec. 2024 , 06:22pm
[Rich Content]
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Kayleigh, 28 Dec. 2024 , 06:23pm
Billing & Payments 💷

O2 Virtual Assistant, 28 Dec. 2024 , 06:23pm
[Rich Content]
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Kayleigh, 28 Dec. 2024 , 06:23pm
Monthly payments

O2 Virtual Assistant, 28 Dec. 2024 , 06:23pm
[Rich Content]
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Kayleigh, 28 Dec. 2024 , 06:23pm
What's my next bill?

O2 Virtual Assistant, 28 Dec. 2024 , 06:23pm
You can view your bill in My O2.
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O2 Virtual Assistant, 28 Dec. 2024 , 06:23pm
[Rich Content]
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O2 Virtual Assistant, 28 Dec. 2024 , 06:23pm
[Rich Content]
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Kayleigh, 28 Dec. 2024 , 06:23pm
👎 No

O2 Virtual Assistant, 28 Dec. 2024 , 06:23pm
[Rich Content]
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Kayleigh, 28 Dec. 2024 , 06:23pm
Speak to an Expert

O2 Virtual Assistant, 28 Dec. 2024 , 06:23pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 28 Dec. 2024 , 06:23pm
[Rich Content]
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Kayleigh, 28 Dec. 2024 , 06:23pm
It’s about my Account

O2 Virtual Assistant, 28 Dec. 2024 , 06:24pm
Thanks! 🙏
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O2 Virtual Assistant, 28 Dec. 2024 , 06:24pm
Please can you confirm your full Name
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Kayleigh, 28 Dec. 2024 , 08:00pm
Kayleigh haslam

O2 Virtual Assistant, 28 Dec. 2024 , 08:00pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Kayleigh, 28 Dec. 2024 , 08:01pm
Yes

O2 Virtual Assistant, 28 Dec. 2024 , 08:01pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Kayleigh, 28 Dec. 2024 , 08:02pm
Can you please confirm is my bill off £72.53 due on the 18th of January

Info [Automated], 28 Dec. 2024 , 08:16pm
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
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Info [Automated], 28 Dec. 2024 , 08:31pm
We just wanted to let you know you're almost there! Hang tight, an agent 👩‍💻 will be replying to you in a flash ⚡
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Info [Automated], 29 Dec. 2024 , 07:49am
You are now connected to the O2 morning assistant, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry the O2 morning assistant will be replying in a few minutes.
[Sent]

the O2 morning assistant, 29 Dec. 2024 , 07:51am
Hi, one of our O2 Advisors will be available soon to help you with your query. If you're ready to continue this conversation, just reply to this message.
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Kayleigh, 29 Dec. 2024 , 08:50am
Yes please

Info [Automated], 29 Dec. 2024 , 08:50am
You are now connected to Yash, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Yash will be replying in a few minutes.
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Yash, 29 Dec. 2024 , 08:55am
Hello Kayleigh, thanks for messaging O2 - Appreciate your patience while getting connected to me. I see you have contacted us as you wish to know if the bill of the January, I will surely help you with this.  
  
As of looking at your bill generation date I can see that the bill gets generated on 4th on every month so the Januarys bill is still not been generated so I cannot tell you what's the exact bill can be.  
  
As of currently you are currently due for £54.40 for which the payment date wad 18/12/2024, please make the payment so that there wont be any further restrictions.
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Kayleigh, 29 Dec. 2024 , 09:01am
They have changed my payment to £72.53 for next 3 months but this is not showing on my account as to when needs paying

Kayleigh, 29 Dec. 2024 , 09:07am
My bill date should have been to the 28th due to me starting a new job and my pay dates changing

Yash, 29 Dec. 2024 , 09:12am
I can see the Payment Days Range is been set to 15-21.  
  
As per your tariff you are only due £54.40, which is your tariff amount and you are currently due for the month of December.
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Yash, 29 Dec. 2024 , 09:17am
Hi Kayleigh, as I have not heard back from you, just checking if you still there?
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O2, 29 Dec. 2024 , 09:24am
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 29 Dec. 2024 , 09:24am
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Kayleigh, 29 Dec. 2024 , 09:27am
Yes, continue ✔️

O2, 29 Dec. 2024 , 09:27am
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
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Info [Automated], 29 Dec. 2024 , 09:27am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Kayleigh, 29 Dec. 2024 , 09:29am
I spoke with someone the other day and they changed my bill and pay date as I don't get paid till 28th of month

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