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CV 
DV360 Google Technical Support Specialist,
Teleperformance, Lisbon, PT
03/2023 – present
Act as point of contact to provide consultative technical support and strategic relationship
management to top online agencies and advertisers.
Achieving sales targets and delivering outstanding customer sales experience.
Drive customer communications and technical issue resolution, resulting in the highest level of
customer satisfaction.
Assist advertisers in gathering and analyze campaign metrics and reports to help with campaign
optimization.
Supporting Google's success, Sales, Advertisers, Agencies & Partners.
Additional tools for Campaigns troubleshooting: Google Ads, Campaign Manager 360 &
YouTube.
Programming languages:
High: HTML, CSS
Basic: JavaScript
Achievement: Higher ROI for clients' advertising campaigns.
Subject Matter Expert (SME) Google Studio,
Teleperformance, Lisbon, PT
05/2022 – 03/2023
Subject Matter Expert (SME) for the Google Studio platform, with a deep understanding of the
platform.
With a focus on coaching, training, and overseeing team activities, I provide expertise to fill
knowledge gaps and ensure project success.
Providing more technical solutions to agents when they are not able to offer solutions to
customers.
Creation of content for trainings.
Revision of the Help Center to correct errors and improve the articles for the satisfaction of our
customers.
Work Experience
Cristina Lillo
Lilloescudero@gmail.com
32 years old, Spanish Citizen
+351 910 470 927
Lisbon, Portugal
Willing to relocate in Barcelona
A highly motivated and tech-savvy individual, passionate about Google products and the ever-evolving
world of web technology. Seeking a challenging role as a Digital Marketing Consultant with
Teleperformance Spain to leverage my expertise in digital marketing and my proficiency in Google Ads,
AdSense, and YouTube. With a strong focus on customer satisfaction and a proven track record in
achieving sales targets, I aim to provide strategic advice and deliver optimal digital advertising solutions to
Spanish companies and agency partners. Experience in digital marketing and PPC campaigns optimization,
strong presentation and analytical skills. Fluent Spanish and proficient in English at a B2 level.
:
Technical Expert (Google Studio)
Teleperformance, Lisbon, PT
03/2020 – 03/2022
Helping clients on creating Ads with HTML, CSS and JavaScript, and also designed with
Google Web Designer tool and resolve issues with the creatives code to be supported by the
platform.
Achieving sales targets and delivering outstanding customer sales experience.
Serve as a go-to person for technical aspects of Google Studio, ensuring smooth operation
and troubleshooting issues
Collaborate closely with creative teams to provide expert advice on leveraging Google Studio
for optimal ad creation and asset management
Customer Service specialist, Zalando
Teleperformance, Lisbon, PT
09/2019 – 03/2020
Solving customer issues regarding their orders. contact with courier companies for case
escalation and customer satisfaction.
Community Manager (Digital Marketing and Social Media)
ICON hotel, Prague, Czech Republic
02/2019 – 08/2019
Creating relevant content for the different social media channels to reach the hotel’s goals
(text, image, video)
Content creation for Facebook, Instagram, Pinterest and Twitter
Content management / Marketing strategies or B2B events in the hotel.
Education History
Aula CM - Escuela de Comunicación y Marketing
2018 – 2018 Madrid, Spain
Community Manager, Marketing
Web design with wordpress
Universidad Nacional de Educación a Distancia,
2012-2015 Studies not completed
Studies related to history, geography and archaeology.
Scientific baccalaureate
High school Bella guarda / Alicante, Spain / Year of Graduation: 2012
Math, Biology, Geology, Environmental Sciences, Psychology, Physics, Chemistry or Biology,
etc.
Digital Marketing Certifications
Google Creative Certification Exam
Google Ads Search Certification
TikTok for Business
Google Studio basics Build Web Pages With HTML and CSS

Job description
Spanish Junior Campaign Specialist – Google Ads Products
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Barcelona, Catalonia, Spain | GL_OB_KSS | Full time | ES
 

Description:
Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a Junior Campaign Specialist.

Purpose of the role:
In this role, you will partner with an assigned portfolio of new clients in order to help them develop their first online advertising campaigns with the opportunity of having a significant impact on their business. It is a target driven environment, where you will work towards individual targets as well as be part of a larger onboarding team.

Responsibilities:
Serve as a trusted consultant with customers to onboard and develop PPC Campaigns.
Detect and understand the customer’s needs and objectives.
Be responsible for increasing spend, upsell and sustainability.
Handle a high volume of potential clients on a daily basis through phone calls
Requirements:
Preferred Skills and Experience:

BA/BS degree or equivalent (MA/MSc degree in Marketing, Digital Marketing or Communications can be a plus).
1-2 years minimum of work experience in sales and/or online advertising.
Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets.
Strong verbal and written communication skills to pitch on the phone and compose compelling proposals.
Good time management skills and ability to organize their own day.
Strong analytical skills.
Client-focused, keen interest in customer interaction & ownership of business goals.
A team player with ability to work in fast-paced and constantly evolving environment.
Native level of Spanish
Ability to speak and write English fluently and idiomatically.
Benefits:
Full time position (39h per week, Monday to Friday).
Salary: 19.086,85 € gross/year + up to 2.290,42 € gross/year in bonus.
This is a Hybrid working model in Barcelona, so candidates must be located in Barcelona area.
Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
Permanent Contract.
2 to 4 weeks of intense introduction training on products and specific sales training
Employment with the world’s largest provider of contact center services.
Excellent work environment, great colleagues, social arrangements and personal development.
Office location surrounded by the sea (World Trade Center, Barcelona, Spain).