pretend that you are an expert in making resume, now Refine my resume’s skills and achievements sections to more effectively target  Customer Support specialist   Include specific examples of how I successfully applied [Skill] in a professional setting, leading to [Result]. Ensure the language used matches the industry lingo for [Customer Support specialist ].  making sure to present this information in a way that’s engaging and ATS-friendly. Adju:st the formatting to emphasize these sections. : This is my resume:Kendrick Mitchell
	  javellmitchell@gmail.com	  +18763942618
EDUCATION
 
DISTINCTION COLLEGE	Sep 2019 – Jun 2020
Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of Account, Principles of Business, Social Studies
H.E.A.R.T TRUST	Sep 2018 – Jun 2019
CSEC
  Human and Social Biology•
PROFESSIONAL EXPERIENCE
 
Outdoorsy, Customer Supports specialist  (Remote)	2022 – 2023
•	Streamlined support processes and ensure smooth customer experiences in the travel and recreational vehicle industry.
•	Managed and resolved customer inquiries and issues through various channels, such as email, chat, and phone.
•	Collaborated with cross-functional teams to tackle complex problems and enhance the overall customer experience.
•	Utilized Salesforce and Zendesk for efficient customer relationship management and issue resolution.
•	Participated in regular training sessions to maintain up-to-date product knowledge and familiarity with industry developments.

Alliance Global, Sales Representative (Remote)	2021 – 2022  

•	Spearheaded remote customer support initiatives for Outdoorsy, a leading travel and recreational vehicle industry platform.
•	Led remote sales efforts for Alliance Global, concentrating on business-to-business (B2B) transactions.
•	Acquired new clients through targeted outreach and relationship-building strategies.
•	Employed Salesforce to monitor and manage the sales pipeline, guaranteeing precise forecasting.
•	Delivered virtual product presentations and demonstrations to prospective clients, highlighting the value proposition.
•	Collaborated with marketing teams to coordinate sales strategies with current market requirements.

Hinduja Global Solutions\ SAGILITY, 	2018 – 2021
Customer Service rep (Hybrid)

•	Adhered to company policies and procedures while handling customer service duties.
•	Gained foundational comprehension of the healthcare sector, health insurance varieties, and Aetna’s healthcare programs to aid customers with inquiries.
•	Demonstrated proficiency in conflict resolution, displaying patience, active listening, and diplomacy when dealing with dissatisfied customers.
•	Showcased aptitude for paying close attention to detail and accurately recording all necessary data during customer interactions.

SKILLS
 
Client Relationship Management (Boosted customer satisfaction from 45% to 80%, surpassing quarterly objectives.), 
Problem Solving & Conflict Resolution, 
Salesforce Management (Implemented optimal practices and tactics to elevate sales performance and consistently hit sales targets.), 
Time Management & Organization (Capacity to strategically allocate time, resources, and energy to accomplish goals and meet deadlines.), 
Tableau & Data Visualization Tools, 
Excellent Verbal and Written Communication (Mastered crafting clear, concise, and persuasive correspondence in English—emails, memos, reports, etc.), 
Cross-Functional Teamwork & Collaboration, Email & Inbound/Outbound Call Handling, 
COMPUTER SKILLS (Tableau, Salesforce, Zendesk, Microsoft Office, Google Suite, Hubspot, Email, Slack,
Inbound and Outbound Calls)
PROFILE
 
Accomplished professional with over 5 years of experience in customer service, sales, and process improvement. Demonstrating a proven track record in driving exceptional client experiences, managing customer inquiries and issues, and spearheading remote customer support initiatives. Proficient in utilizing various tools such as Salesforce, Zendesk, Tableau, Microsoft Office, Google Suite, HubSpot, Slack, and Emails, and handling both inbound and outbound calls. Highly skilled in fostering strong relationships with clients, consistently exceeding expectations while achieving an 80% customer satisfaction rate. Adaptable to working in hybrid and remote environments, committed to continuous learning and staying updated on industry trends. Recognized for problem-solving, process improvement, and effective time management skills.
 
EF SET Certificate C2
REFERENCES
 
References are available upon request.

and this is the job description:Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Key Responsibilities:

Holding high levels of professionalism and Deel product knowledge

Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience

Efficiently work through tickets via voice calls, live chats, email and social media channels

Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers

Continually learn the Deel platform, keeping up to date with product features and changes

Open communication with internal team members and business operations to help optimize and support workflows

Specialize in different account topics and become a subject matter expert
Communicating with customers through various channels (includes, but not limited to chat, email, phone, hangouts etc). 

Processing orders, forms, applications, and requests.

Deliver efficient troubleshooting and query resolution.

Identify, qualify and overcome customer objections.

Keeping records of customer interactions, transactions, comments, and complaints.

Providing feedback on the efficiency of the customer service process.

Meet deadlines in a fast paced environment.

Manage and exceed multiple performance related targets.

Participate in on-going product training and process upskilling. 

Experience and skills required: 

Preferred experience in BPO, Call Centres or Customer Facing Teams

Ability to work across multiple platforms, providing customer support using voice calls, live chats, email and social media

Fluent in written and verbal english communication skills

Have an “Outcome oriented mindset” with the quick ability to research and investigate

Demonstrated high ability in providing customer satisfaction through empathy and problem solving

Have previously embraced remote work, capable of working independently and self-motivated

Experience working within a Global SaaS company would be highly regarded

Zendesk experience is preferred

Participate in on-going product training and process upskilling.

Use initiative in identifying trends and/or process improvements.

Being adherent and flexible to internal processes and procedures.

Being open-minded and willing to accept feedback, whether positive or constructive.

Demonstrate exceptional proactiveness, seamlessly collaborates with team members, and take full ownership of tasks to drive efficient and successful outcomes.

Collaborate with the direct manager to resolve customer escalations within the agreed timeline. Communicating and coordinating with colleagues as necessary.

This is a Contractor position. The Contrator may be requested to provide their services during non-core business hours throughout the week, including during evenings.

At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.