My name is deepak sharma , and i am a servicenow developer with over 3+ years of experience in servicenow only, and this is my resume, please make a introduction from this , also highlighted ITSM and ITAM separately because interviewer always ask that what you have done in itsm and what you have done in ITAM in past.

DEEPAK SHARMA
SERVICENOW DEVELOPER
CONTACT
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Email: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
LinkedIn :
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sharma-inmorphis/
APPLI CATI ON EX PERTI S E
LENOVO (ITSM)
IT Asset Management
IDFC BAU Support (Hardware ASSET MANAGEMENT)
DEVELOPMENT
PROFI LE
Results driven and detail - oriented
ServiceNow Developer with 3+ year of
experience in the design and development
of enterprise business solutions
leveraging ITIL best practices and
specializing in the IT Asset Management
(ITAM) and IT Service Management
(ITSM) module. I am proficient in
ServiceNow Scripting.
PROFESSIONAL SYNOPSIS
ServiceNow Implementation
Experienced in the development, enhancement, and maintenance of
ServiceNow solutions and ITSM processes in the areas of IT Service
Management.
Experience developing ServiceNow applications and Business
requirements and technical documents.
EDUCATION
Bachelor of Technology in Computer
Science and Engineering
JC Bose University of Science
Aug 2017 – Aug 2021
Enhancements and development in Incident Management, Problem
Management and Service Catalog Management.
WORK EXPERIENCE
Software Developer
INMORPHIS SERVICES PVT LTD
Dec 2021 – Jan 2025
PMD NOW SOLUTIONS
Jan 2025 - Present
SKI LLS
ServiceNow Implementation
ServiceNow IT Service Management
(ITSM)
ServiceNow Hardware Asset
Management (HAM)
TECHNICAL
COMPETENCIES
CERTIFICATIONS
ServiceNow Certified System Administration
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist- ITSM
Servicenow Certified Implementation Specialist - HAM
ServiceNow
ServiceNow ITSM
ServiceNow HAM
Detailed Project Experience
ServiceNow Vendor Resource Management Implementation for a
banking client


Oversee the full testing lifecycle on the ServiceNow platform, managing system,
User Acceptance Testing (UAT), non-functional, integration, and regression testing across all modules.
 Customized ITSM process flows in order to meet the business requirements.
 Configured Service Catalog categories, catalog items, approvals, and dynamic task.
Coordinated UAT sessions with end-users, collecting feedback and reporting issues to enhance
system functionality. Assisted in the design and development of automated tests using ATF,
contributing to streamlined testing processes.
ServiceNow TSM Implementation for client
 Responsible for day-to-day management within the platform.
 Worked with clients and functional requirements within ServiceNow.
 Implemented Service-Now customization including, but not limited to, Client Scripts, UI
policies, UI Actions, Business Rules, and data imports and exports.
 ServiceNow application development, including creation and configuration of Service
Catalogs, Email Notifications, and Data Import.
 Experienced in the analysis, development, and automation of various ITSM processes
including Incident Management, Change Management, Asset Management, and Service
Requests.
 Created new Business Rules, Client catalog script, and Client Script • Create a Transform
Map for Importing data into ServiceNow.
 Manages Users, Groups, and Roles.
 Manages data with Tables, Import Sets, and Update Sets.
 Develops and improves user systems procedures and prepares documentation.

Develop and execute detailed test plans and test cases aligned with project requirements,
ensuring alignment with best practices and business needs.
Collaborate with stakeholders and developers to ensure comprehensive understanding
of all scoped applications and modules, enhancing the quality and effectiveness of testing.
ServiceNow ITAM BAU Support for client
 Design development and deployment of the IT Asset Management (ITAM) module, ensuring
efficient asset tracking.
 Develop custom applications, business rules, client scripts, UI policies, and UI actions to
enhance ITAM functionality.
 Implement role based access controls and data protection measures to ensure secure asset
data handling.
 Utilize Import Sets and Transform Maps to import and cleanse asset data from various
sources.
 Create and maintain comprehensive documentation for ITAM processes, configurations, and
customizations.
 Provide technical support to end users, stakeholders on ITAM functionalities.
 Configured and maintained ITAM workflows, asset lifecycle stages.
 Developed custom reports to provide insights into asset utilization, compliance and
depreciation.
 Active participants in ServiceNow Community and Forums.