use the information from this job description and create another text in the same format that the texte below 

Job description 
CS004/xxxx/Market: Customer Service/December 2024
PROFILE 
Job Title: Customer Service Representative
Coty Job Category: Customer Service Representative
Reports To: Customer Service Manager (Hub)
Location: Barcelona
Function: Supply Chain
No of Direct Report: 0
ABOUT COTY 
We are Coty, one of the world’s largest beauty companies with an iconic portfolio of brands across 
fragrance, color cosmetics, and skin and body care. Coty is the global leader in fragrance and number 
three in color cosmetics. Coty’s products are sold in over 150 countries around the world. Coty and its 
brands are committed to a range of social causes as well as seeking to minimize its impact on the 
environment.
THE ROLE 
The Customer Service Representative is the first point of contact for customers across multiple markets, 
delivering exceptional service and resolving inquiries efficiently. This role involves handling a wide range 
of customer issues, delivering exceptional service and resolving enquiries efficiently, whilst working 
collaboratively with Supply Chain teams.
Key Success Measures 
 
• Service Level Agreement compliance.
• Fill Rate on Time % and Errors.
• Delivery Cycles.
• Order Accuracy Rate.
• Customer Satisfaction Score.
• Completion of mandatory training programs.
• Average Handle Time
Core Responsibilities 
 
• First level Customer and Commercial care and support, in local language, responding promptly and 
professionally to customer enquiries via multiple communication channels, providing information 
and resolving issues, as required.
• Order management of all order types to invoice for customer groups, ensuring invoices are stored 
appropriately.
• Synchronize daily operations with Planning and Logistics to ensure optimization of product and 
requested delivery dates are met and track actual delivery dates of customer orders with 
Transportation teams.
• Provide order and volume insights to Planning, Logistics and Transportation.
• Ensure procedures and documentation are followed and provide suggested improvements to 
leaders, considering reoccurring customer issues or trends that you have identified. 
• Document customer interactions within the relevant systems. 
CS004/xxxx/Market: Customer Service/December 2024
• Coordinate with SSC Credit Management for blocked orders, escalating when the release schedule 
is not met.
• Management of returns and refusals including analysis, processing and follow up in coordination 
with SCC).
• Revenue recognition: provide documentation as needed during month end revenue recognition 
reconciliations.
• Provide information to the Customer Service Manager (Hub) and Customer Service Manager (Market) 
for DDS meetings in both the Hub and local markets. 
• Adherence to the standard operating model defined, following accurately the standards established 
and described in SOPs and Working instructions documentation available.
• Provide information and input for daily, monthly and/or yearly internal and external audits.
• Participate in team meetings, training sessions, and performance reviews to continuously enhance 
skills and performance.
KEY INTERFACES 
• Customer Service Managers in the Hub and in the local market.
• Local market sales representatives.
• DRPs.
• Logistics and Transformation teams.
• External customers.
• Data Analysts.
• SSC
ESSENTIAL SKILLS & EXPERIENCE 
• High school diploma or equivalent.
• Strong analytical skills.
• Customer Service experience 
• Effective communication skills.
• Fluency in the local market language (English, French, Italian, Dutch or German).
• Fluency in Microsoft Office.
• Delivering results.
• Working to deadlines.
• Working as part of a team.

Text to use as format, make it the same :
CUSTOMER SERVICES REPRESENTATIVE FRANCE & BENELUX
Location: Barcelona, Spain
 ABOUT COTY
We are Coty, one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, colour cosmetics, and skin and body care. Coty is the global leader in fragrance and number three in colour cosmetics. 
Coty’s products are sold in over 150 countries around the world. Coty and its brands are committed to a range of social causes as well as seeking to minimize its impact on the environment.
THE ROLE: 
The Senior Customer Service Representative is the first point of contact for customers across multiple markets, delivering exceptional service and resolving inquiries efficiently. This role involves handling a wide range of complex customer issues, delivering exceptional service and resolving enquiries efficiently, whilst working collaboratively with Supply Chain teams. 
Key Success Measures 
•	Service Level Agreement compliance. 
•	Fill Rate on Time % and Errors. 
•	Delivery Cycles. 
•	Order Accuracy Rate. 
•	Customer Satisfaction Score. 
•	Completion of mandatory training programs. 
•	Average Handle Time 
Core Responsibilities
•	First level Customer and Commercial care and support, in local language, responding promptly and professionally to customer enquiries via multiple communication channels, providing information and resolving complex issues, as required. 
•	Lead the resolution of escalated issues, troubleshoot complex problems and provide innovative solutions to customers. 
•	Order management of all order types to invoice for customer groups, ensuring invoices are stored appropriately. 
•	Synchronize daily operations with Planning and Logistics to ensure optimization of product and requested delivery dates are met and track actual delivery dates of customer orders with Transportation teams. 
•	Provide order and volume insights to Planning, Logistics and Transportation
•	Ensure procedures and documentation are followed and provide suggested improvements to leaders, considering reoccurring customer issues or trends that you have identified. 
•	Document customer interactions within the relevant systems. 
•	Coordinate with SSC Credit Management for blocked orders, escalating when the release schedule is not met. 
•	Management of returns and refusals including analysis, processing and follow up in coordination with SCC). 
•	Revenue recognition: provide documentation as needed during month end revenue recognition reconciliations. 
•	Provide information to the Customer Service Manager (Hub) and Customer Service Manager (Market) for DDS meetings in both the Hub and local markets. 
•	Adherence to the standard operating model defined, following accurately the standards established and described in SOPs and Working instructions documentation available. 
•	Provide information and input for daily, monthly and/or yearly internal and external audits. 
•	Participate in team meetings, training sessions, and performance reviews to continuously enhance skills and performance. 
•	Coach and train Customer Service Representatives as necessary on systems and processes and support with the onboarding of new starters. 
•	Lead team projects and initiatives as required. 
•	Lead shifts, facilitate team meetings and deputise for the Customer Service Manager as required.
KEY INTERFACES 
•	Customer Service Managers in the Hub and in the local market. 
•	Local market sales representatives. 
•	DRPs. 
•	Logistics and Transformation teams. 
•	External customers. 
•	Data Analysts. 
•	SSC 

ESSENTIAL SKILLS & EXPERIENCE 
•	Degree (or equivalent work experience) in a Supply Chain, Customer Service or Business Administration discipline. 
•	Customer Service experience with a strong track record of resolving diverse, and complex, issues. 
•	CRM or other advanced Customer Service software user. 
•	Technical understanding, and proficiency, of SAP for order processing and query management. 
•	Strong analytical skills. 
•	Effective communication skills. 
•	Fluency in the local market language (English, French, Italian, Dutch or German). 
•	Fluency in Microsoft Office. 
•	Delivering results. 
•	Working to deadlines. 
•	Working as part of a team

OUR BENEFITS
Some of the benefits you will receive are:
•	Competitive remuneration and perks will be matched with your experience and knowledge.
•	Ticket restaurant (daily diet for meals)
•	Company products / Access to the company shop
•	Life and accident insurance
 
RECRUITMENT PROCESS  
•	A screening call with the recruiters
•	A first online/in-person interview with hiring managers
•	A second interview (optionally)
•	Feedback, verbal offer
•	Hiring

For additional information about Coty Inc., please visit www.coty.com/your-career.