N/A, 05 Jan. 2025 , 10:09am
How can I help you today?
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Antonio, 05 Jan. 2025 , 10:09am
Change direct date to 27th of every month

O2 Virtual Assistant, 05 Jan. 2025 , 10:09am
Thanks for messaging with O2.
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O2 Virtual Assistant, 05 Jan. 2025 , 10:09am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Antonio, 05 Jan. 2025 , 10:10am
07806698207

O2 Virtual Assistant, 05 Jan. 2025 , 10:10am
[Rich Content]
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Antonio, 05 Jan. 2025 , 10:10am
Billing & Payments 💷

O2 Virtual Assistant, 05 Jan. 2025 , 10:10am
[Rich Content]
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Antonio, 05 Jan. 2025 , 10:10am
Monthly payments

O2 Virtual Assistant, 05 Jan. 2025 , 10:10am
[Rich Content]
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Antonio, 05 Jan. 2025 , 10:10am
Change my payment due date

O2 Virtual Assistant, 05 Jan. 2025 , 10:10am
[Rich Content]
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Antonio, 05 Jan. 2025 , 10:10am
Pay Monthly

O2 Virtual Assistant, 05 Jan. 2025 , 10:10am
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 05 Jan. 2025 , 10:10am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 05 Jan. 2025 , 10:11am
[Rich Content]
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Antonio, 05 Jan. 2025 , 10:11am
It’s about my Account

O2 Virtual Assistant, 05 Jan. 2025 , 10:11am
Thanks! 🙏
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O2 Virtual Assistant, 05 Jan. 2025 , 10:11am
Please can you confirm your full Name
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Antonio, 05 Jan. 2025 , 10:11am
Antonio Riccio

O2 Virtual Assistant, 05 Jan. 2025 , 10:11am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Antonio, 05 Jan. 2025 , 10:11am
Yes

O2 Virtual Assistant, 05 Jan. 2025 , 10:11am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 05 Jan. 2025 , 10:26am
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
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Info [Automated], 05 Jan. 2025 , 10:33am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 05 Jan. 2025 , 10:34am
Hi Antonio, thanks for contacting O2. I can sense your request with regards to changing payment date.  
  
Please Note:- On our new billing systems, you are unable to choose one specific payment date. However; you can choose any one payment date range, our automated system will decide the new payment date for you and that date will be set as your new payment date. Payment date can only be changed once every 90 days. Also we do not have the option to change the date manually. I hope you'll understand.  
  
Your new payment date range options are: 1-7 days, 8-14 days, 15-21 days and 22-28 days. 1-7 means payment will be taken between 1st and 7th of every month. You can select any range of your choice.  
  
May I know the payment date range you want opt-in for your account?
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Soaif Ali, 05 Jan. 2025 , 10:42am
I hope we have not caught you at an odd time. I do not mean to haste you, just checking if you have any further questions regarding your query? Please let me know.
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Soaif Ali, 05 Jan. 2025 , 10:56am
You can choose a date and reach us to make the change.  
  
You have been chatting with Soaif Ali today. If any other questions arise, please feel free to contact us at any time. Bye, take care. Stay safe.  
  
Have a lovely day ahead :)
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Antonio, 05 Jan. 2025 , 11:02am
Would it be possible to change this to the 27th of every month. I get paid on the 25th of every month

Antonio, 05 Jan. 2025 , 11:03am
The date range would mean a possible payment coming out on either the 22nd, 23rd or 24th of each month which wouldnt work

Antonio, 05 Jan. 2025 , 11:04am
Apologies for getting back late as I've been busy with work

Soaif Ali, 05 Jan. 2025 , 11:05am
No worries, then I would suggest you to go with 1-5 it will be best in your case.  
  
I just wanted to kindly let you know that this isn't a real-time chat service. Please feel free to go about your day as usual. You'll receive a notification on your phone whenever I respond, so you can pick up the chat at your convenience.
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Antonio, 05 Jan. 2025 , 11:07am
Okay appreciate that.  
It's just inconvenient between 1st and 5th of every month for the payment as usually bill doesnt come out until the 5th which is literally 2 weeks after I get paid. Would like it to come out closer to my pay date which helps me organise my finances

Soaif Ali, 05 Jan. 2025 , 11:17am
I am sorry but as informed, you are unable to choose one specific payment date. However; you can choose any one payment date range, our automated system will decide the new payment date for you and that date will be set as your new payment date.  
  
I would suggest you to please keep aside the amount of O2 bill as soon you receive the compensation from your organization.  
  
1-5 will be the only best option in my opinion.
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Antonio, 05 Jan. 2025 , 11:19am
Ok. I will have to leave this as 1-5 as it was previously but it's very disappointing that customers are not able to select the exact date the payments should come out. Not your fault at all but every company should be flexible with this

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic