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2 yr. ago
IamCanadianAMA

How to update firmware for WD Ultrastar HC550 SATA drives
Question/Advice
I have three 18 TB Ultrastar HC550 SATA drives and on their webpage at https://www.westerndigital.com/support/wdc/data-center-drives/hdd/ultrastar-ds-hc550 there is a newer firmware update available. My drives are currently at version 232 and 270 is available.

There is no tool provided on the support page for updating these drives, so I looked into using hdparm. I ran sudo hdparm --fwdownload PCGAW270.bin --yes-i-know-what-i-am-doing --please-destroy-my-drive /dev/sda but got the error .SG_IO: bad/missing sense data, sb[]: 70 00 05 00 00 00 00 0a 04 53 00 00 21 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 which I'm not sure how to decipher.

Can anyone advise me on how to update the firmware for these drives?


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u/PrestonPalmer avatar
PrestonPalmer
•
2 yr. ago
--SOLVED! -- Update Western Digital HC550 firmware
Download the update package. https://drive.google.com/file/d/1VVxBDZnXaJ-Zgvk-RIXUcWOkwm6QWm1z/view?usp=sharing

NOTE: The MOST current firmware at the time of this posting for OEM drives is PCGAW270. For Retail drives, it’s PCGNW680. Both .bin files are included. Don’t worry. The drive will not accept the improper firmware, and you CANT roll back the firmware after its been updated. I am unclear on the precise differences. At the time of writing this 680 is not shown on WD’s website. It is the most current, as confirmed by WD, and shipped already installed on one of my disks.

Install wdckit for windows or linux (or on a Virtual machine on a Mac)

Open wdckit

Run command “show disk2” (or whatever the drive number you need to update is. This will print out the drive info, and current firmware.

COPY the firmware .bin files into the install directory of wdckit (default of /programfiles/WDC/wdckit (this makes it easier to run the commands so you don’t have to point to the location.

Run command “update disk2 -f PCGNW680.bin” (or PCGAW27.bin or a newer one if released later than this posting)

Once complete, run “show disk2” to see confirmed update

Run “selftest disk2 --short —simple-progress” to make sure its all happy.

Done and done!



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u/IamCanadianAMA avatar
IamCanadianAMA
OP
•
2 yr. ago
Thanks again. I successfully got my firmware updated with your help. Turns out I needed PCGNW680 after all, instead of PCGAW270.


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tehdricd
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9 mo. ago
Do you still happen to have PCGNW680.bin laying around?



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u/PrestonPalmer avatar
PrestonPalmer
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9 mo. ago
PCGNW680.bin

yep.

https://drive.google.com/file/d/1v8usGwmmHIBKl81HER4IKhNFj3LIcDRi/view?usp=share_link



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tehdricd
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9 mo. ago
Nice thanks bro


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StreetMess
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8 mo. ago
For anyone searching.

Firmware can be found here: http://files.hddguru.com/download/Firmware%20updates/Western%20Digital/?order=mod&direction=1

WD software like wdckit can be found here: http://files.hddguru.com/download/Software/Western%20Digital/

Thanks HDDGuru!


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u/IamCanadianAMA avatar
IamCanadianAMA
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2 yr. ago
Ah, so they gave you an actual update package? It looks like that's the missing key. Out of curiosity, how did you convince them to help you?


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u/aspen63 avatar
aspen63
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7 mo. ago
I tried doing this on my virtual Windows11 machine running on my Mac but I got error code 1 when either trying to update firmware or format the disk into 4k native format. Other commands like show or self test run ok. The disk is in the USB-connected dock station. Can VM be the culprit? I cannot find any description for code 1.


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