analyze this cv and job description and notes and answer the questions, focus on his XP in customer service and order processing SAP 

CV
Jordy Ferket
ADMINISTRATIVE I JOURNALIST
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About me
I’m Jordy Ferket from Belgium. I studied journalism
and I love the Dutch language. When I am not
working you can find me on my bike or on a field
playing a game of football.
Personal objective
Seeking a diverse position where I can develop
myself, learn new things, and prove my abilities in
these challenging times. If I can work in my own
language, it would be great. But I am not afraid to
use other languages as well.
Educational background
Latin-Modern Languages, Berkenboom
Humaniora Sint-Niklaas
Professional Bachelor in Journalism,
Arteveldehogeschool Gent
Skills
Word
Excel
Adobe InDesign
Adobe Photoshop (basic)
Adobe Premiere Pro (basic)
Adobe Premiere Rush
Administration
SAP
Detailed and accurate work
Able to speak different languages
Languages
Dutch: Native
English: Advanced
Spanish: Advanced
French: Intermediate
German: Basic
Work experience
Dutch Language Data Analyst
Telus Digital (June 2024 – now)
Curation: Teach the AI machine Dutch by
translating different kind of templates, cleaning
voc files, analysing language data, solving
conflicting annotations, etc.
Administrative Assistant, Communication
Department
City Hall of Sint-Gillis-Waas (September 2019 – April
2024)
Write articles for local magazine, website and
newsletters
Edit the website and keep it up-to-date
Graphic design: flyers, posters for events and
job offers
Project Assistant (organisation cycling race
BinckBank Tour
EGTS Linieland van Waas en Hulst /City Hall of SintGillis-Waas (February 2019 – September 2019)
Contact with stakeholders, sponsors, police
and local governments for the organisation of
the cycling race
Sell VIP-tickets for the different events
Graphic design: take photos and make flyers
for the events.
Administrative assistant & Archivist
Intergemeentelijk Archief Midwest, City of Izegem (April
2018 – February 2019)
Order paperwork (historic and recent archive)
and keep the boxes and the locations clean
Think about expositions and pick the right
documents for the expositions
Keep a digital archive as well
Warehouse and administration
WRC Sport (March 2017 – April 2018)
Administrative work: receive and realise orders,
customer service
Warehouse : order materials in the warehouse
Customer service/dispatcher
ADPO NV (March 2015 – March 2017)
Contact with clients by mail or telephone.
Managed customer orders in SAP and improve
if necessary.
Provide accurate cross-border documentation
for truck drivers.
Internships in journalism during university
(Voetbalkrant.com + ODG-project in Valencia +
Iedereen Beroemd (one day experience)

job description 
Customer Service Representative Dutch Speaking
Barcelona — SPAIN
HomeJoin our teamExplore opportunitiesCustomer Service Representative Dutch Speaking
Req ID

94513

Posted

Feb 14, 2025

Function

Customer Service

Location

Barcelona, B, ES, 08000

CUSTOMER SERVICES REPRESENTATIVE DUTCH SPEAKING
Location: Barcelona, Spain

 

The Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while ensuring clear and effective communication. Working closely with cross-functional teams, you’ll play a vital role in fostering customer satisfaction and loyalty by upholding service level agreements and company guidelines.

 

Your main focus:

 

Customer Interaction and Resolution: Act as the first point of contact for customer and commercial care, providing prompt and professional support across multiple communication channels (phone, email, chat, etc.).
Order Management: Handle all types of customer orders from placement to invoicing, ensuring accuracy and efficiency. Manage order rescheduling, back-order management, and invoicing (EDI, PDF, or mail).
Collaboration with Internal Teams: Work closely with Shared Service Center (SSC) Credit Management to address blocked orders, Planning and Logistics to meet requested delivery dates, and Transportation teams to track deliveries. Provide valuable order and volume insights to these departments.
Customer Communication: Deliver clear and accurate information to customers regarding orders, delivery statuses, invoices, product availability, pricing discrepancies, and claims. Maintain the company’s tone and customer experience standards while adapting to customer-specific needs.
Returns and Refusals: Manage returns and refusals, including analysis, approval coordination, and processing with the SSC.
Issue Resolution and Escalation: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the CS Operations Manager when required.
Audit Support and Compliance: Provide support for daily, monthly, and yearly audit checks (e.g., OTC22, OTC50), ensuring compliance with company policies and standards.
 

Working for Coty means constant opportunities and change. You will be managing a lot of things at the same time, but this is also what makes it exciting!

 

Key success measures for the Customer Services Representative include the following:

 

Operational Efficiency: Achieve high Fill Rate On Time (FROT) and Order Accuracy rates while ensuring timely delivery cycles and error-free order processing. Support revenue recognition reconciliations and provide accurate data in daily operational updates (DDS).
Customer Satisfaction: Maintain excellent Customer Satisfaction Scores (CSAT) through efficient, accurate, and professional customer service interactions.
Training and Development: Complete all required training programs and demonstrate ongoing professional growth and skill enhancement.
Process Adherence and Improvement: Strictly follow standard operating procedures (SOPs) and work instructions while contributing to continuous process improvements.
 

The Customer Services Representative will liaise with various stakeholders, such as:

BU CS Operations Manager
BU Sales representatives
BU Supply planning
Logistics & transportation
Customers
Master data analysts
SSC
 

YOU ARE A COTY FIT

 

You have strong problem solving skills and have the ability to think quickly & resolve issues effectively. As a Customer Services Representative, you get energy from working in a fast-paced, diverse, and challenging environment.

 

Other than that, we are looking for candidates who:

 

Have a high school diploma or equivalent (required)
Bachelors degree in a relevant field (preferred)
1-3 years experience in a customer service, support or call center role
Knowledge & technical understanding of SAP for Order Processing
Experience with CRM tools (e.g., Salesforce, Zendesk) will be a plus
Basic fluency/proficiency in English and proficient or native in Dutch
Good communication & interpersonal skills
Strong MS office skills, especially MS Excel
Multitasking ability, with excellent time management and organizational skills
 

OUR BENEFITS

As our Customer Services Representative, some of the benefits you will receive are:

Competitive remuneration and perks will be matched with your experience and knowledge.
Ticket restaurant (daily diet for meals)
Company products / Access to the company shop
Life and accident insurance
 

 

RECRUITMENT PROCESS  

A screening call with the recruiters
A first online/in-person interview with hiring managers
A second interview (optionally)
Feedback, verbal offer
Hiring
 

ABOUT COTY

 

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career.

notes


questions
Candidate Name:  	   
How did the candidate hear about the opportunity:
	LinkedIn headhunt

What is your motivation for looking for a 
new opportunity/ applying to Coty?	 
 
 
Education:
	







Previous/Current Company & Position & reason for leaving?
	
Overview of Candidates relevant experience to date:
	 
Technical Skills:




	

Additional Screening Comments - relevance of Experience, Communication & Soft skills

 Jordy Ferket
Moved in BCN with his girlfriend 
2 years XP in SAP as customer service / chemical products order processing
XP in chemoical industry / Sport and entertainment Foot ligue 1 of Belgium in material
Flemmish / french? 
4 years of XP in customer service + 5 years of Administrative and project assistant  
Current – Telus ,translating document for AI purpose applied from Belgium
Want = dutch speaking role really love to do it 
25k + meal voucher / full heath insurance /  on site 
French very good understanding but since he’s speaking fluent Spanish