compare this candidate with this job description and explain at the first person why I will be a perfect candidate for the role:

CV
DV360 Google Technical Support Specialist,
Teleperformance
03/2023 – present
Act as point of contact to provide consultative technical support and strategic
relationship management to top online agencies and advertisers.
Drive customer communications and technical issue resolution, resulting in
the highest level of customer satisfaction.
Assist advertisers in gathering and analyze campaign metrics and reports to
help with campaign optimization.
Supporting Google’s success, Sales, Advertisers, Agencies & Partners.
Additional tools for Campaigns troubleshooting: Google Ads, Campaign
Manager 360 & YouTube.
Programming languages:
High: HTML, CSS
Basic: JavaScript
Subject Matter Expert (SME) Google Studio,
Teleperformance
05/2022 – 03/2023
Subject Matter Expert (SME) for the Google Studio platform, with a deep
understanding of the platform.
With a focus on coaching, training, and overseeing team activities, I provide
expertise to fill knowledge gaps and ensure project success.
Providing more technical solutions to agents when they are not able to offer
solutions to customers.
Work Experience
Cristina Lillo
Digital Marketing Expert
lilloescudero@gmail.com
+351 910 470 927
Lisbon, Portugal
Spanish citizen
4 years of experience as a Digital Marketing expert with a strong focus on the Google Marketing
Platforms. I am skilled in identifying and reducing risks, providing innovative solutions for
campaigns, optimization, technical troubleshooting, HTML Ads design through Google Web
Designer application.
Strong experience in orientation and strategy for advertising campaigns with Studio and Display &
Video 360, and related platforms such as Campaign Manager 360, Google Ads and YouTube.
Languages: Native Spanish & English C1
Technical Expert (Google Studio)
Teleperformance
03/2020 – 03/2022
Helping clients on creating Ads with HTML, CSS and JavaScript, and also
designed with Google Web Designer tool and resolve issues with the
creatives code to be supported by the platform.
Helping clients with the reports data and Tag Manager tool to identify if the
Tag was implemented in the right landing page.
Serve as a go-to person for technical aspects of Google Studio, ensuring
smooth operation and troubleshooting issues
Collaborate closely with creative teams to provide expert advice on
leveraging Google Studio for optimal ad creation and asset management
Stay informed on industry trends to identify opportunities for process
improvement
Customer Service specialist, Zalando
Teleperformance
09/2019 – 03/2020
Solving customer issues regarding their orders. contact with courier
companies for case escalation and customer satisfaction. Dealing with
warehouses for returns.
Community Manager (Digital Marketing and Social Media)
ICON hotel, Czech Republic
11/2018 – 03/2019
Creating relevant content for the different social media channels to reach the
hotel’s goals.
Content creation for Facebook, Instagram, Pinterest and Twitter
Content management / Marketing strategies or B2B events in the hotel.
Reputation management, monitor and response to users.
Education History
Aula CM - Escuela de Comunicación y Marketing
2018 – 2018 Madrid, Spain
Community Manager, Marketing
Web design with wordpress
Universidad Nacional de Educación a Distancia,
2014-2018 Studies not completed
Studies related to ancient history and archaeology.
Scientific baccalaureate
High school Bella guarda / Alicante, Spain / Year of Graduation:
2014
Math, Biology, Geology, Environmental Sciences, Psychology,
Physics, Chemistry or Biology, etc.

Job description:

Consumer Engagement Services Advisor | Spanish Speaker
Position Snapshot

Location: Linda-a-Velha, Portugal
Company: Nestlé Business Services (NBS)
Full-time / Remote

8-hour rotative shifts between 08:00 am and 08:00pm from Monday to Friday


About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS!


Position Summary
A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features via phone, email, chat and social media platforms


A Day in the life of…

Respond to customer queries via written channels (including social media) in a timely and accurate way
Identify customer needs and help customers use specific features
Encoding internal databases with information about consumers’ requests
Share feature requests and effective workarounds with relevant stakeholders
Inform customers about new features, functionalities and campaigns
Follow up with customers to ensure their issues are resolved
Gather consumers’ feedback and complete a FAQ database and a knowledge-based documents
Treat serious and sensitive consumer contacts following the specific guidelines
Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

Fluent Spoken and Written Knowledge on Spanish
Ability to adapt tone of voice to different brands and written channels
Advanced Spoken and Written Knowledge on English
Experience as a Customer Support Specialist or similar CS role
Customer management orientation
Familiarity with Nestlé industry is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Attention to details

What we offer

Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:

Development of expertise in Nestlé’s Shared Services Business
Immersion in a culturally diverse team
Local and International Exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal Card
Flex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you
Make part of the Nestlé Club and get discount in several partners
Company laptop and other equipment according to professional needs
Medical Support available at the Office
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for International Career