Rewrite these bullets to be less than 20 words, include keywords from the job below, include metrics from my resume and use compelling language.

Bullets [
Managed Deloitte’s global efforts in defining a ‘Future of Trust’ as a critical societal and business issue, empowering public and private sector organizations to respond proactively and effectively
Conceptualized and executed an innovative, research-driven tech platform to enable organizations to quantitatively measure Trust and establish it as a strategic asset
Led global teams of cross-functional experts encompassing innovation, marketing, sales, internal communications, and Deloitte Insights to create a diverse and adaptable Trust framework
]

Resume [
FIRSTNAME LASTNAME
Empowering Customer Success with Strategic Insights and Innovative Solutions

Custome Success Summary
Customer-focused manager with 8+ years of experience driving customer success, managing teams, and collaborating with cross-functional partners in a fast-paced SaaS environment.
Managed a team of 6 to spearhead development ...


Contact information
abcdefg@gmail.com  
<PRESIDIO_ANONYMIZED_URL>
+1 (123) 456 7890

Experience
Manager, Strategic Initiatives
Deloitte Global
2021 - 2022
Deloitte leverages newest technologies, and programs to help our clients stay ahead of change, deliver impact that matters, and transform disruption into lasting value.

• Managed Deloitte’s global efforts in defining a ‘Future of Trust’ as a critical societal and business issue, empowering public and private sector organizations to respond proactively and effectively. 
• Conceptualized and executed an innovative, research-driven tech platform to enable organizations to establish Trust as a strategic asset and gain a competitive edge
• Led global teams of cross-functional experts encompassing innovation, marketing, sales, internal communications, and Deloitte Insights to ensure the development of a diverse and adaptable Trust framework


Manager, Financial Crimes
Deloitte Canada
2017 - 2021
Deloitte helps companies protect their brand and reputation by proactively advising on their exposure to fraud, corruption, and other financial crime issues.

• Spearheaded AML transformation projects with Canada's top banks to enhance compliance and bolster monitoring across all lines of defense.
• Initiated, planned, executed, controlled, and closed projects to ensure timely and budget-friendly delivery.
• Coordinated the creation of innovative FinTech solutions aimed at streamlining AML threat detection processes and boosting efficiencies.
• Managed high-performance teams, fostered strong working relationships with extended teams and stakeholders, and upheld project integrity through effective communication and meticulous documentation.

Sr. Consultant, Customer Experience
Blueprint Software Systems
2014 - 2017
Blueprint helps IT leaders de-risk complex projects, and resolve costly business functions with its best-in-class requirements definition and management solution.

• Accelerated complex IT projects and customer success through the delivery of business process improvement solutions and innovative technology solutions
• Increased customer satisfaction ratings to >90% through effective onboarding, implementation, and product training
• Supported clients’ internal change management strategy, proactively identified opportunities for new solutions, and managed a seamless customer journey


Solutions Consultant, Financial Crimes
Detica (now SymphonyAI) NetReveal
2012 - 2014
Detica NetReveal provides financial crime, risk management and fraud detection and prevention across banking, financial markets, and insurance

• Delivered social network analytics solutions to detect and predict potential fraud, ensuring project success and maintaining solid working relationships with stakeholders.
• Led product demos, sales proposals, and proof-of-concept executions to support the sales process and develop new customer relationships.
• Facilitated requirements gathering and design phases of project implementations with clients in the insurance sector.
• Generated ~$2M in revenue through successful demonstrations, presentations, and key partnerships and ensured exceptional customer service to internal and external customers.


Education
Computer Engineering
University of Toronto
2008


Skills
Stakeholder engagement
Program management
Customer success
Team management
Change management
Cross-functional collaboration
SaaS experience
Innovative solutions
Sales support
Sales 



Additional information
Publications
Overcoming new challenges in the battle for trust; Can you measure trust within your organization?

Mentorship
University of Toronto Engineering Alumni Mentorship Program; Deloitte career coach

Interests
Food-inspired traveler; pastry connoisseur & aspiring chocolatier
]

Job Description 
[ Job Title
Sr. Manager, Customer Success

About the role
We’re looking to hire a Sr. Manager, Customer Success to manage and help scale our customer success team. You’ll be an integral part of the Customer Experience (CX) team, partnering with Sales, Innovation, Product/Engineering and our Community team. You’ll join the Customer Experience team, reporting to the Director of Customer Experience and managing a team of 4-5 Enterprise CSMs. You’ll have an opportunity to really shape the way we make our customers successful at Fable with the support of a strong and growing team.

For this role, we are open to applicants who are located in Canada. If you believe that you match majority of this job description, we highly encourage you to apply!


Requirements


Responsibilities
Retain and grow a book of enterprise customers through supporting and coaching CSMs on strategic initiatives and account strategy.
Support CSMs to develop customer’s accessibility strategy across their organization that maximize Fable’s impact.
Track and analyze performance and ROI of book of business post-sale to maximize retention and reduce churn risk.
Drive high team performance and a focus on career growth in your people management responsibilities.
Enable the team with playbooks to mitigate risk, uncover opportunities and support our customers with internal change management strategy.
Support CSM’s and customers on escalations and provide coaching and enablement on challenging situations.
Identify areas of improvement within our customer engagement process to maximize scaling of the enterprise customer success team.
Work with the Sales teams to help proactively identify and drive strategic opportunities forward as well as support Fable’s land and expand strategy.


Key qualifications and assets
You have 5+ years experience managing and scaling a growing team.
You have 5+ years of enterprise customer success or engagement management experience.
You have 5+ years owning and forecasting Gross Revenue and Net Revenue Retention of a book of business of high touch enterprise accounts.
You have 5+ years experience with working cross functionally with sales, product/engineering and support.
You have 2+ years of experience driving change management for large enterprise organizations through services engagements.
Experience level setting with C Suite stakeholders within enterprise organizations.
You’ve got a history of making clients ecstatic by understanding client ROI, spotting opportunities for new solutions, reducing churn, and driving high organic growth.
You also have experience as a customer success professional, or another customer facing role that would help you have empathy for your team and your clients.
You have experience working in a fast-paced SaaS startup.


You must be
Willing to learn about accessibility and follow inclusive design practices.
Open to working in a fast-moving team.
Willing to learn new tools and adjust quickly.
Able to work within bounds of North American time zones, Eastern Time preferred.


Nice to haves
You have experience in the accessibility space or user testing.
You’ve worked in both an enterprise organization and a scaling start-up.
]