give me a assessment of the different teams based on observations in this file "Action	Desired outcome	Suggested Action Items	Team	
1	More recognition to staff members on completion of G2G targets. 	Management issued recognitions especially for big goals achieved	Harry’s Team	
	In their own words “SGM was a mess, we just had to get through it pretty quickly and at the end recognition was only given to management.”			
2	Less repetitive tasks	More decision-making responsibilities that bring out creativity	Harry’s Team	
3	Updated SOPs with improved clarity. 	I document for our SOPs instead of navigating through six different SOPs and User Guides while completing an alert.	Harry’s Team	
4	More recognition from QA like in the past.	We can invite QA or QC team to our meeting once a month to keep us abreast with trends.	Harry’s Team	
	“At the moment the only time we hear from QA is for a learning opportunity.”	We could start sharing each other’s QA (anonymously) so we don’t make same mistake. 		
5	ECDD should be a completely different stream	End to end should be investigation to submission of SMR. 	Harry’s Team	
6	Better operating rhythm. 	Build and maintain efficiency on one stream before being moved around	Harry’s Team	
	“Most times there is a lot of swapping between streams (i.e. CEM, TM and ECDD.) No time to build efficiency.”			
7	More support with the deployment of Sirus and new processes	Provide POR level kind of support in the deployment of new systems and offer grace periods for QA errors	Harry’s Team	
	“A lot of learn by yourself on Sirus's deployment compared to the POR support and three months grace periods during the deployment of Jarvis.“			
	“Lots of waiting for answers from SME’s as they have their own targets. Feel like I’m annoying people. Sometimes I feel like I’m wasting a lot of time doing nothing because I ‘m waiting for answers.”			
8	Better way to communicate the workarounds on Sirus.	A central, easily assessable location for Sirus updates	Harry’s Team	
	“Most times we are hunting for workarounds.”			
9	Trainings should be delivered just before we have opportunities to apply what was learnt	Plan training delivery closer to go life dates	Sheriyn’s team	
10	Better operating rhythm. 	Build and maintain efficiency on one stream before being moved around	Sheriyn’s team	
	“We get moved around too frequently between streams. It would be nice to stay in a stream and build efficiency before moving to another stream. “			
11	More recognition	More recognition allocation on Recognising our people	Raymond’s team	
12	More time dedicated to challenging tasks aligned with our development goals. 	Manager to uplift timings	Raymond’s team	
13	Reduce barriers and give more opportunities to those that want it.	More desirable Sydney based roles opened to Melbourne based teams	Raymond’s team	
14	More opportunities to receive a 'Highly Achieve' in your EOY Performance review. 	Would help to equivocally state the actions per role to achieve exceed expectations. 	Raymond’s team	
15	Including more timing for rework in Mayday. 	Manager to uplift timings	Raymond’s team	
16	More information about how the FCO academy works	A FCO academy brochure would help.	Raymond’s team	
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