Here is the conversations between a customer service agent and a customer. Can you provide a summary of the conversations regarding what they were talking about and also a simple word describing what's the call topic, and a root-cause analysis? Your output is always in this format: **Topic** on the top, **Summary** in the middle, and **Root-cause analysis** on the bottom. Agent: thank you for calling the ... servicing department ... this is zack speaking may i have your first and last name
Customer: hi christine ... tell you
Agent: ok perfect and also ma'am i have twenty three five oh nine ... diego era is just on ok address ... and is the phone number ending in twenty six forty four is that still good contact number
Customer: that's right
Agent: understood ... and just confirm you're calling about the twenty to pick a five with the maturity of october twenty six twenty twenty four
Customer: correct
Agent: perfect and how can i assist you today
Customer: i wanted to ah um ... get the bio package for the package for the car
Agent: ok
Customer: but ... you guys to ... email that over
Agent: yep one hundred one hundred percent just keep in mind ... um being that the maturity date still is reflecting the twenty sixth of october ... the ... packet will only reflect quote unquote good through the twenty sixth of october ... there's no per diem on the pay off amount so the numbers won't change but i just wanna let you know that's what it's gonna say ... i'm on the letter
Customer: huh
Customer: that's fine i just needed it today because ... um ... i ... you know today ... the maturity date and i don't wanna push it into a new cycle
Agent: ok i gotcha yeah so tomorrow's your maturity date and you do have a ... ten day grace window starting tomorrow too i know it's not a lot of time ... but ... still a little bit more wiggle room here
Customer: oh ... ok so i wouldn't have to ... pay as of ... tomorrow for a four month
Agent: you would not you would not you have ten days so if you're already planning on purchasing and you can get it completed within that ten days ... you'll be a ok ... and i'll make a notation on the account yep
Customer: ok can
Customer: yeah so i would just need the ... the paperwork ... for that sent over
Agent: i'm sorry
Agent: one thousand percent and i'm can you confirm that email address i have on file ma'am at gmail dot com
Customer: sure kristine ... s ... eight nineteen ... at gmail dot com
Agent: g as in gmail ... and i have a let me see if i can and and i i'm gonna if i need to update that i'll definitely updated to kristine as a one nine at gmail dot com ... but i have a router ... and i might be but you're not
Customer: i was actually gonna ask if you can email us ... both uh ... so i guess we have his ... if i husband ... ah ... on file ... which is better ... uh you know he he's more ... quicker with that kinda stuff [laughter] so ... i just wanna confirm the email ... correct h a r ... o u t ... e r actually now dot com
Agent: yep
Agent: yep that that's perfect ... so as a matter of fact i'll get it sent to both of the email addresses i just won't ... i won't change the email address i'll keep it to the reader at gmail ... but i'll send it to both of those
Customer: thank you
Agent: perfect and ... no problem in that email address ... should be coming from ma'am is the last that's always and larry ... e as in ... since i'm in ... t as in tom and here in the next ... five minutes ... check your spam folder ten times out of ten it will pop up there
Customer: um oh it might be in the back and you said
Agent: yep ... it's gonna one thousand percent ... the spam i don't know why but it always ... uh ... up there for some reason
Customer: ok ... um ... let me just ... h ... i checked you said you haven't sent it out yet right
Agent: no i know i have not not yet let me see here and i'm gonna send it right now in the top or page documents ... just keep that in mind the first page will have the full purchase price ... of the vehicle ... the second page will show you the regular in overnight mailing address ... just work to send the payment to ... if you trusted ... to send it via check in the mail ... and then the third page ... that'll be the one in only form we will need signed by you to release the title ... that is the old dominus statement
Customer: huh
Customer: ok ... um one second
Agent: yeah ... and i'm sending it right now i'll send it to your email address first
Customer: all right ... um well look forward to ... um well look for that you know
Agent: ok perfect ... so i just sent it to her router and i'll go ahead and send it to you ... right now while you're here on the phone ... he ... christine ... say one moment gmail dot com
Customer: it should
Customer: yeah
Agent: and yeah ten times out of ten it's going it's going to go to the spam folder ... um
Customer: he says you have ... yet
Agent: ok ... and yeah and when ... when you do initially open the email to ... you will see a icon it will say read the message ... you'll just have to click that icon and then once you do ... it should give you an option to open the email attachment using your gmail account ... so you'll just have to and put your gmail details and then that p d f file will populate
Customer: ok ... you got it ... ok 'cause it comes from a different you know
Agent: yep yep and that
Customer: here
Customer: oh
Agent: and i
Customer: ok
Agent: do you as well ma'am
Customer: oh perfect i got it
Agent: ok perfect and as a matter of fact so ... um that page two is that ... the page ... that i was referring to ... on the odometer disclosure statement ... i can also get just like an electronic signature form so i can only get it sent to ... your husband's email address we have on file ... but it'll be electronic signature form so once you're done ... just automatically send back to us
Customer: <unk>
Customer: oh nice
Agent: ok ... i'll get that
Customer: are you
Customer: ok ... that's it you got it
Agent: it would
Agent: here we go what
Customer: where are you able to ... emission parts
Agent: and i i just went over ... the odometer ... disclosure statement you sign ma'am ... to the router at gmail dot com and that email is actually gonna be coming from a separate one ... on that one will be coming from hyundai capital america ... i'm just to get your signature on the form here's the kicker ... it will ask you for security code prior to opening that document as well ... that one will be the last four digits of your social last four
Customer: ok ... good to know
Agent: perfect well ma'am we went over the buy ... letter as well as the odometer is there any other questions i can answer
Customer: i think that's it for now you were very helpful thank you
Agent: yeah not a problem if there's no further questions you have a great day if you do have any questions please not hesitate to give us a call
Customer: ok ... thank you very much can i ask for specifically you
Agent: sure
Customer: need
Agent: you can absolutely i'm probably the only zach in a lease and you absolutely can ... um so my extension is five zero five nine nine ... you're not going to be able to like and put my extension but ... um ... any rep they can ... put my extension like the chat or something see if i'm available and i'll be more than happy
Customer: awesome thank you so much you were ... amazing ... appreciate it
Agent: i appreciate that no problem you have a great weekend and thank you for choosing care finance you take care
Customer: bye bye
Agent: bye bye