Create a concise a cover letter this is the job posting : About Us: Spinwheel Assist specializes in training and job placement for virtual assistants. We equip our candidates with the skills and resources needed to thrive in the virtual assistant industry, connecting them with clients who require their expertise.



Job Description: We are seeking motivated individuals to join our training and job placement program for virtual assistants. As a Virtual Assistant Candidate, you will undergo comprehensive training in various administrative tasks, communication skills, time management, and industry-specific tools. Upon successful completion of training, you will have the opportunity to work with our network of clients, gaining valuable experience and building your career as a virtual assistant.



Responsibilities:

Complete training modules on administrative tasks, client communication, and software tools.
Assist clients with tasks such as email management, scheduling, data entry, and research.
Communicate effectively and professionally with clients and team members.
Manage time efficiently to meet deadlines and deliver high-quality work.
Requirements:

Previous experience in administrative support or related fields is preferred but not required.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills in English.
Proficiency in using office software and online communication tools.
Ability to work independently and collaboratively in a remote team environment.
Benefits:

Comprehensive training program to develop your skills as a virtual assistant.
Access to a network of clients seeking virtual assistance services.
Flexible work hours and the ability to work remotely from anywhere.
Competitive compensation based on experience and performance.


How to Apply: If you are enthusiastic about becoming a virtual assistant and ready to take the next step in your career, we encourage you to apply. Please submit your resume and a cover letter outlining your interest in the position and relevant experience to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>. We look forward to reviewing your application and discussing how you can contribute to our team.


and this is your resume:  resume: Kendrick Mitchell
javellmitchell@gmail.com
PROFILE
+18763942618
Dynamic and results-driven professional with over 6 years of diverse experience in customer support,
sales, and client services across global platforms. Skilled in enhancing user experiences through
effective engagement, problem-solving, and cross-functional collaboration. Proficient with industry
standard tools including Salesforce, Zendesk, and Tableau. Adept at thriving in fast-paced
environments that require adaptability and a strong grasp of technology-driven systems. Demonstrated
capability to work effectively in both remote and on-site settings. Highly committed to continuous
improvement, professional growth, and delivering exceptional support to diverse clientele.
EXPERIENCE
Outdoorsy (Remote), Customer Support Specialist
Streamlined support processes to enhance efficiency.
•
2022 – 2023
Managed and resolved customer inquiries and issues through email, chat, and phone channels.
•
•
Collaborated with cross-functional teams to address complex problems and improve the overall
customer experience.
Utilized Salesforce and Zendesk for efficient customer relationship management.
•
•
Engaged in ongoing product and process training, gaining expertise in the travel and recreational
vehicle industry.
Alliance Global (Remote), Sales Representative
•
2021 – 2022
Led remote sales efforts, acquiring new clients through targeted outreach and relationship
building strategies.
Managed sales pipeline using Salesforce, ensuring accurate forecasting.
•
Conducted virtual product presentations and demonstrations to potential clients.
•
•
Exceeded sales targets by implementing innovative sales techniques and staying informed about
products and services.
Brand Advocate (Aetna and Humana),
Customer Service Representative
•
2018 – 2021
Acted as a primary liaison for Aetna and Humana, delivering exceptional service to maintain brand
integrity.
•
Guided members through health insurance plans, benefits, and claims processes, ensuring clarity
and compliance with HIPAA regulations.
•
Managed member inquiries using CRM tools, resolving issues related to claims, billing, and
coverage promptly.
•
Collaborated with healthcare providers and internal teams to resolve issues efficiently and
effectively.
Supported the training and development of new hires by sharing best practices and expertise.
•
•
Stayed updated on healthcare policies and industry trends to provide accurate information to
members.
KEY SKILLS
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Advanced Multichannel Support: Proficient in managing customer interactions through voice, live
chat, email, and social media platforms.
•
CRM and Data Management: Skilled in Salesforce and Zendesk usage, adept at leveraging these
platforms for comprehensive customer relationship and ticket management.
•
Empathy and Problem-Solving: Recognized for utilizing empathy in customer interactions,
combined with efficient problem-solving skills to deliver meaningful solutions.
•
Consultative Approach: Expert in adopting a consultative stance to understand customer needs
thoroughly and tailor support efforts to those needs.
•
Process Improvement: Committed to identifying and implementing process improvements that
enhance efficiency and customer satisfaction.
•
Self-Motivated Worker: Proven ability to work independently and maintain productivity in remote
settings, demonstrating strong self-management and organizational skills.
•
Continuous Learning and Adaptability: Dedicated to ongoing professional development, including
product training and process upskilling, to remain at the forefront of industry best practices.
EDUCATION
DISTINCTION COLLEGE
Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of
Account, Principles of Business, Social Studies
REFERENCES
Available upon reques