Zoie, 20 Dec. 2024 , 09:12am
Will it be delivered for Christmas as I ordered before on the 27th November and still nothing but orders after mine have been delivered already, I've been a customer for years with you and this is very disappointing

O2 Virtual Assistant, 20 Dec. 2024 , 09:12am
Thanks for messaging with O2.
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O2 Virtual Assistant, 20 Dec. 2024 , 09:12am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Zoie, 20 Dec. 2024 , 09:21am
07739043068

O2 Virtual Assistant, 20 Dec. 2024 , 09:21am
[Rich Content]
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Zoie, 20 Dec. 2024 , 09:22am
Buying & Upgrading 🛒

O2 Virtual Assistant, 20 Dec. 2024 , 09:22am
[Rich Content]
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Zoie, 20 Dec. 2024 , 09:22am
Yes

O2 Virtual Assistant, 20 Dec. 2024 , 09:22am
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Zoie, 20 Dec. 2024 , 09:22am
My order hasn't arrived

O2 Virtual Assistant, 20 Dec. 2024 , 09:22am
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Zoie, 20 Dec. 2024 , 09:22am
Existing customer

O2 Virtual Assistant, 20 Dec. 2024 , 09:22am
[Rich Content]
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Zoie, 20 Dec. 2024 , 09:22am
Accessory

O2 Virtual Assistant, 20 Dec. 2024 , 09:22am
If you’ve ordered an accessory, you won’t be able to track your order. But don’t worry, it’ll be with you before long.
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O2 Virtual Assistant, 20 Dec. 2024 , 09:22am
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Zoie, 20 Dec. 2024 , 09:22am
👎 No

O2 Virtual Assistant, 20 Dec. 2024 , 09:22am
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Zoie, 20 Dec. 2024 , 09:22am
Speak to an Expert

O2 Virtual Assistant, 20 Dec. 2024 , 09:22am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 20 Dec. 2024 , 09:22am
[Rich Content]
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Zoie, 20 Dec. 2024 , 09:23am
It’s about my Account

O2 Virtual Assistant, 20 Dec. 2024 , 09:23am
Thanks! 🙏
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O2 Virtual Assistant, 20 Dec. 2024 , 09:23am
Please can you confirm your full Name
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Zoie, 20 Dec. 2024 , 09:23am
Zoie hirst

O2 Virtual Assistant, 20 Dec. 2024 , 09:23am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Zoie, 20 Dec. 2024 , 09:23am
Yes

O2 Virtual Assistant, 20 Dec. 2024 , 09:23am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 20 Dec. 2024 , 09:35am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 20 Dec. 2024 , 09:36am
Hi Zoie, and good morning! I appreciate you contacting O2. My apologies for the wait.  
  
I understand your concern about the delivery date. While we don't have an exact update from the team just yet, I want to reassure you that many orders are currently being delivered, and we are making good progress.  
  
Since your order was placed on 27/11/2024, it is classified as an early order, which means it should be dispatched at the earliest, before many other orders.  
  
Considering that Christmas is just few days away, I am optimistic that your parcel will arrive as soon as possible. Although I cannot provide a specific date right now, you can be confident that we are doing everything we can to ensure speedy delivery.
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Zoie, 20 Dec. 2024 , 09:38am
Will it be here before Christmas, some people had placed orders after mine and already received them, this is for my son for his main present so we will be disappointed if it doesn't arrive

Zoie, 20 Dec. 2024 , 09:38am
What good will gestures are you offering customers for this?

Soaif Ali, 20 Dec. 2024 , 09:45am
I completely understand your frustration, especially with Christmas approaching.  
  
The reason some orders were delivered before yours is due to stock availability. Unfortunately, your item isn't in stock as of today. However, I want to reassure you that our warehouse issues have been resolved, and we are actively arranging to fulfill your order as quickly as possible.  
  
As a gesture of goodwill for the inconvenience caused, I can add a £5.00 credit to your account.  
  
However, I will need your authorization to process this credit. Would you like me to handle it quickly for you?
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Zoie, 20 Dec. 2024 , 09:49am
So when will this item be in stock as when i ordered it was in stock?  
£5 for all the stress and inconvenience this has caused when delivery was suppost to be within a week, if this doesn't arrive in time my son will be having a meltdown on Christmas day as he has autism and this is the only thing he has asked for

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic (order is for Meta Quest 3)