Prepare an email to Peter Lynch based on the email trail below and the following info:
I called your office this afternoon because i did not get a call back as I requested yesterday.
I spoke to James, and he said you were not available again and i should email you.
I said i did yesterday and i am still waiting for his call as I requested yesterday. so can you please ask him to call me. Then I correspond in writing as i expressed.
But I believe i deserve the courtesy of phone call before anything else.
James said he would ask and text him to call me. I said thank you;.
Make the email direct and powerful because it seems he is intentionally avoiding calling me and avoiding responsibilities to fix the manufactures warranty issues. I am continued to be upset more and more. He is not providing proper customer service.  

{On Mon, 8 May 2023 at 16:31, Rocco Verrelli <rlverrelli@gmail.com> wrote:
Hi Peter,
100%, I prefer that also, but I would like to speak to you first. So can you please call me.
Regards
Rocco
On Mon, 8 May 2023 at 4:18 pm, Peter Lynch <peter@autoretailgroup.com.au> wrote:
Hi Rocco
I prefer email. as there is no you said this, I said that,
Regards
<PRESIDIO_ANONYMIZED_PERSON>

Fixed Operations Manager
Parramatta Auto Centre LDV and MG
peter@autoretailgroup.com.au
Unit 1/1 River Road, Parramatta
NSW 2150
02 99338100}

{From: Rocco Verrelli <rlverrelli@gmail.com>
Sent: Monday, May 8, 2023 3:51 PM
To: Peter Lynch <peter@autoretailgroup.com.au>
Subject: Re: Request for Repairs of Ute Under Warranty - LDV T60. Vehicle Reg. ENL76J

Hi Peter,
I called you this morning around 9:40am to discuss your email response to my email. I was told that you were busy, and a message would be left on your desk. You would also be notified by email to call me back. As I have not received a callback, can you please make sure you call me before the end of the day. This subject matter is urgent and needs to be resolved.

Regards
<PRESIDIO_ANONYMIZED_PERSON>

{On Mon, 8 May 2023 at 07:29, Peter Lynch <peter@autoretailgroup.com.au> wrote:
Good morning Rocco
We can book the vehicle in for the 07/06/2023 to inspect the below concerns, to see if there is a manufacturers defect, or if it is consistent with the year and model of the vehicle.
There are $165.0 diagnoses and inspected fees per item until it is deemed to be a manufactures defect, with some of these items if you can take a video of the concerns this allow us to present a case to LDV
The rental vehicle is a cost of $40.0 per day should you like to use this vehicle,
I have a t60 as a drive vehicle and there is a slight lag on taking off under hard acceleration, so your comments below sound like it is consistent with the model. The vehicle also learns how you drive and adapts to
This, so if you’re a gentle driver then ask the vehicle to accelerate hard to will take a moment to adjust to this request. When can also cause the gearing of gears to change in operation.
Regards
<PRESIDIO_ANONYMIZED_PERSON>

Fixed Operations Manager
Parramatta Auto Centre LDV and MG
peter@autoretailgroup.com.au
Unit 1/1 River Road, Parramatta
NSW 2150

From: Rocco Verrelli <rlverrelli@gmail.com>
Sent: Saturday, May 6, 2023 2:01 PM
To: Peter Lynch <peter@autoretailgroup.com.au>; Service <service@autoretailgroup.com.au>
Subject: Request for Repairs of Ute Under Warranty - LDV T60. Vehicle Reg. ENL76J

Dear <PRESIDIO_ANONYMIZED_PERSON>,
I have been dealing with your predecessor, Jamie Procopio, regarding a number of warranty issues with my car that require to be fixed. Despite several attempts to fix the problems, they continue to persist, and I have been patient in the hope that they would be resolved. After my last service, I spoke with Jamie several times to express my concerns, and he assured me that he would follow up with someone higher at LDV to see how the problems could be resolved and let me know. He explained that there were many other LDV owners experiencing the same issues.
I attempted to book the vehicle for repairs earlier this year but was informed that it was not necessary as my service was not due, even though my concerns were just about the warranty issues. This response, in hindsight, seemed deceptive.

Upon calling your office yesterday, I was shocked to learn that Jamie had left his position about a month ago without contacting me to resolve my vehicle’s warranty issues, as he had promised. Since the list of ongoing problems has continued to increase and has been causing me increased stress.
Below is the list of the ongoing issues with my car that are covered under warranty and require urgent attention, as they are impacting my safety while driving and causing me immense stress and anxiety. The list of issue are:
The extremely poor-quality camera/video image display is making driving dangerous, easy to have collisions with road hazards and pedestrians.
The phone apps (such as Waze and Google Maps) which display in the screen are of poor-quality image making it difficult to view and making driving very dangerous.
The blinker control function, car camera, and GPS app systems malfunction when the blinker turns on and off, causing loss of GPS direction and recurring change of screen display making driving dangerous and causing road hazard risks.
The settings which have been saved (in the display unit) frequently and persistently keep resetting to factory or other settings, losing the preferred saved settings causing immense frustration and making it difficult to drive the car safely.
Defective rain sensors not turning on or turning on when it is not raining, causing immense frustration.
Defective intermittent speed function of the wipers, causing frustration, and not working most of the time now.
Extremely poor-quality AM radio reception, causing extreme frustration which is not acceptable.
Persistent and repeated failure of Bluetooth phone connection. Reverting to factory or other settings, causing me immense frustration and making driving dangerous as I cannot answer or make calls without stopping the car and reconnecting.
Saved phone numbers and contacts keep disappearing, causing intense grief, and making driving conditions dangerous as I am unable to use the phone. I Need to stop the car to use the phone.
Defective clock display, continuously not keeping time, causing frustration.
Volume settings resetting upon every ignition, which is annoying.
The display screen, GPS and display control turns black for a long time at random and when passing beneath an overpass bridge. Making it impossible to read the display screen, check my speed, or anything else, causing immediate and persistent stress and placing me at an increased risk of collision. Needing to stop or slow down because you are driving blind.
The entertainment system displaying phone apps and playing music randomly disconnects and goes blank when scrolling through the display board system or while using the GPS, causing frustration and making driving dangerous. I need to stop the car and restart the apps before the screen display reappears.
Cruise control not working correctly, disengaging when driving on the highway, causing frustration and an unsafe road risk.
The transmission is not smooth as it used to be, causing the vehicle to jolt and slip, with the change in the gear shift happening unexpectedly, causing uncertainty as it seems the vehicle will break down.
Lag during take-off when I press the accelerator, especially in heavy traffic with frequent stop-start driving, causing uncertainty as if the vehicle will not move and cause me to have an accident.
The repaired roller cover latch fitting has not been correctly aligned with the roller cover, which makes it very hard and difficult to open.
As all these issues are covered under warranty, I am requesting that the defects be fixed urgently, as they are long overdue, and it has become unsafe for me to drive the car. I have experienced many close calls of having accidents on the road due to the cars manufacturing faults, which have nearly caused damage to property and injury to people on multiple occasions. This situation is unacceptable and cannot continue. I cannot live like this.
I would greatly appreciate it if you could schedule a repair appointment soon and provide me with a loan car during the repair, as these problems are causing me significant emotional distress and anxiety.
Thank you for your attention to this matter. I look forward to receiving your prompt response and resolution of these issues.
Regards
<PRESIDIO_ANONYMIZED_PERSON>}