Your going to pretend as if you are an expert name kendrick who works as aCustomer Success Representative  and was ask this question 4.	I am registered for an event that I will not be able to attend, can you issue me a refund? you will respond to this question with the best response you wll be given info and you will choose the best one to go with to answer the question. Frist one is How to Withdraw your Registration
Please note: Depending on event settings this may or may not be available.

In instances you wish to withdraw from an event:

1. Login to your BikeReg, RunReg, TriReg or SkiReg account and click the "Edit" button next to the entry.



OR navigate to the registration page and select Edit My Entry to receive an edit entry link. Note: If you do not see this tab that means that the event does not allow you to edit your entry. Contact the event director for further assistance through the Location & Contact tab. 



 

2. If the event director allows you to withdraw your registration, you will see a button that says "Withdraw This Entry."
When you click this you will get a notice of the Credit or Refund you will recieve when you confirm withdrawing.  the second one is: Refunding Participants
As an event director, you can issue full or partial refunds to participants. Refunds are issued at the discretion of the event director; AthleteReg staff do not make decisions regarding refunds. All refund requests must go through the event director.

Start by selecting your event in your Event Director account. 

To issue a refund go to Edit/Search Registrations under the “Registration Data” menu:



1. Click “View all Registrations” or search for a specific participant by name

     a. Once you have located the participant you wish to refund, click the three dots to the right of their name, next to the Edit button, and select the “Refund/Credit” option



     b. Then select the refund type you would like to issue



     c. Next you can choose whether you want to remove the participant from their respective category or keep them in the category 

the third one is :How to issue a credit as a refund.
The athleteReg credit feature allows event directors to make the choice between issuing a refund to participants or issuing a credit for a current or future event. Credits are initially counted toward any active or future events in an event director’s account, but can be edited by the event director to only apply to specific events.

When issuing a credit, event directors have the choice to either keep the participant in the category, or to remove them from the category. When a credit is created, the participant in question is emailed a code with details regarding its use. They will need to save this email so they have all the information to use their credit. They can also click a link in the email that shows the balance of their credit. As the Event Director, you can see all your issued credits in your Event Director Tasks menu, under the Coupons / Credits link.

A credit will be pre-filled with the amount of the original entry fee, but this can be changed to any dollar amount.

A credit can have an expiration date, or not; this can always be edited at a later date through the Coupons / Creditsinterface described above.

Issuing a credit will NOT affect your event balance, you will still be paid out the full amount listed on your event dashboard.

Issuing a Credit

To issue a credit use the following steps:

1. Login to the event that you wish to issue a credit for, and navigate to the participant in question either via Registration Summary or Edit / Search Registrations.

2. Once the participant’s entry is showing, click on the ellipses next to the edit button to open up a sub-menu where you will select Refund / Credit (this is the same interface you would use to refund a participant).



 

3. From here, a new menu will open up. Under Refund Type, choose Credit.  Choose to keep them in the category, or remove them from it.



4. The credit amount will be pre-filled with the amount that they paid for the entry fee. You can choose to alter this amount if you wish.

5. Choose whether the credit will have an expiration date, and if so, what that date will be (you can alter this date later if circumstances change).

6. Finally, a pre-filled message will be sent to the participant along with a link to track their credit balance. You can alter this message if you wish.

7. Click the Credit button and then the credit will be created and the message will be sent to the participant.

Editing a Credit

To edit an existing credit, use the following steps:

1. Navigate to your Event Director Tasks menu and choose Coupons / Credits.



2. In this new menu, click on the top header titled CREDITS to change to the credit menu and then you can choose to view the credit’s usage, delete the credit, or edit the credit. To edit the credit, choose Edit.



3. Once in the Edit menu you can change the expiration date, the events that the credit applies to and the amount for which the credit is for. 

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