N/A, 06 Jan. 2025 , 01:38pm
How can I help you today?
[Sent]

Marlene, 06 Jan. 2025 , 01:38pm
Hi can you tell me why my bill is £9 when i have just signed uo to a new deal for £6 a month on 5th december

O2 Virtual Assistant, 06 Jan. 2025 , 01:38pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 06 Jan. 2025 , 01:38pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Marlene, 06 Jan. 2025 , 01:38pm
07551184199

O2 Virtual Assistant, 06 Jan. 2025 , 01:38pm
[Rich Content]
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Marlene, 06 Jan. 2025 , 01:38pm
Billing & Payments 💷

O2 Virtual Assistant, 06 Jan. 2025 , 01:38pm
[Rich Content]
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Marlene, 06 Jan. 2025 , 01:38pm
Billing Issue

O2 Virtual Assistant, 06 Jan. 2025 , 01:38pm
[Rich Content]
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Marlene, 06 Jan. 2025 , 01:38pm
Bill higher than expected

O2 Virtual Assistant, 06 Jan. 2025 , 01:38pm
There are a few reasons your bill could be higher that you were expecting.  
  
Lets work it out together.
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O2 Virtual Assistant, 06 Jan. 2025 , 01:38pm
[Rich Content]
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Marlene, 06 Jan. 2025 , 01:38pm
Upgraded/Changed package

Marlene, 06 Jan. 2025 , 01:38pm
Upgraded/Changed package

O2 Virtual Assistant, 06 Jan. 2025 , 01:38pm
If you've made a change to your tariff, or added something to your account in between your billing dates, your bill might be higher than usual.  
  
This is likely to show on your bill as two charges in the same month – usually as a part change (due to a change occuring in between billing dates) and a full charge for the next month.
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O2 Virtual Assistant, 06 Jan. 2025 , 01:39pm
[Rich Content]
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O2 Virtual Assistant, 06 Jan. 2025 , 01:39pm
[Rich Content]
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Marlene, 06 Jan. 2025 , 01:39pm
👎 No

O2 Virtual Assistant, 06 Jan. 2025 , 01:39pm
[Rich Content]
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Marlene, 06 Jan. 2025 , 01:39pm
Speak to an Expert

O2 Virtual Assistant, 06 Jan. 2025 , 01:39pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 06 Jan. 2025 , 01:39pm
[Rich Content]
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Marlene, 06 Jan. 2025 , 01:39pm
It’s about my Account

O2 Virtual Assistant, 06 Jan. 2025 , 01:39pm
Thanks! 🙏
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O2 Virtual Assistant, 06 Jan. 2025 , 01:39pm
Please can you confirm your full Name
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Marlene, 06 Jan. 2025 , 01:39pm
Marlene hurrell

O2 Virtual Assistant, 06 Jan. 2025 , 01:39pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Marlene, 06 Jan. 2025 , 01:40pm
Yes

O2 Virtual Assistant, 06 Jan. 2025 , 01:40pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 06 Jan. 2025 , 01:53pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Act as Soaif Ali and suggest the next best response saying, this is because of pro rata charges here are the details to explain you better, 
O2 Sim Only: 5 Dec 24 to 1 Jan 25 for £3.67
Sim Only Plan Affiliate: 5 Dec 24 to 1 Jan 25 for  £6.31
Sim Only Plan Affiliate: 2 Jan 25 to 1 Feb 25 for £6.99. 

Response should be acknowledging and empathetic