Terence, 06 Jan. 2025 , 02:23pm
Speak to an agent

O2 Virtual Assistant, 06 Jan. 2025 , 02:23pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 06 Jan. 2025 , 02:23pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Terence, 06 Jan. 2025 , 02:23pm
07305794120

O2 Virtual Assistant, 06 Jan. 2025 , 02:23pm
[Rich Content]
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Terence, 06 Jan. 2025 , 02:23pm
Something Else ❔

O2 Virtual Assistant, 06 Jan. 2025 , 02:23pm
[Rich Content]
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Terence, 06 Jan. 2025 , 02:24pm
Orders & Deliveries 🚚

O2 Virtual Assistant, 06 Jan. 2025 , 02:24pm
[Rich Content]
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Terence, 06 Jan. 2025 , 02:24pm
Speak to an agent

O2 Virtual Assistant, 06 Jan. 2025 , 02:24pm
Sorry, we need you to select one of the below options.
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O2 Virtual Assistant, 06 Jan. 2025 , 02:24pm
[Rich Content]
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Terence, 06 Jan. 2025 , 02:24pm
My order hasn't arrived

O2 Virtual Assistant, 06 Jan. 2025 , 02:24pm
[Rich Content]
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Terence, 06 Jan. 2025 , 02:24pm
Existing customer

O2 Virtual Assistant, 06 Jan. 2025 , 02:24pm
[Rich Content]
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Terence, 06 Jan. 2025 , 02:24pm
Device

O2 Virtual Assistant, 06 Jan. 2025 , 02:24pm
If you're expecting a replacement or a new device, you’ll be able to track your order in My O2, once you’ve had an email saying it’s been dispatched.
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O2 Virtual Assistant, 06 Jan. 2025 , 02:24pm
[Rich Content]
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O2 Virtual Assistant, 06 Jan. 2025 , 02:24pm
[Rich Content]
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Terence, 06 Jan. 2025 , 02:25pm
Speak to agent

O2 Virtual Assistant, 06 Jan. 2025 , 02:25pm
Sorry, we need you to select one of the below options.
[Read]

O2 Virtual Assistant, 06 Jan. 2025 , 02:25pm
[Rich Content]
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Terence, 06 Jan. 2025 , 02:25pm
Speak to agent

O2 Virtual Assistant, 06 Jan. 2025 , 02:25pm
Sorry, we need you to select one of the below options.
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O2 Virtual Assistant, 06 Jan. 2025 , 02:25pm
[Rich Content]
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Terence, 06 Jan. 2025 , 02:25pm
👎 No

O2 Virtual Assistant, 06 Jan. 2025 , 02:25pm
[Rich Content]
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Terence, 06 Jan. 2025 , 02:25pm
Speak to an Expert

O2 Virtual Assistant, 06 Jan. 2025 , 02:25pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 06 Jan. 2025 , 02:25pm
[Rich Content]
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Terence, 06 Jan. 2025 , 02:25pm
It’s about my Account

O2 Virtual Assistant, 06 Jan. 2025 , 02:25pm
Thanks! 🙏
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O2 Virtual Assistant, 06 Jan. 2025 , 02:25pm
Please can you confirm your full Name
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Terence, 06 Jan. 2025 , 02:25pm
Terence Fannan

O2 Virtual Assistant, 06 Jan. 2025 , 02:25pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Terence, 06 Jan. 2025 , 02:26pm
Yes

O2 Virtual Assistant, 06 Jan. 2025 , 02:26pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 06 Jan. 2025 , 02:38pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 06 Jan. 2025 , 02:39pm
Hi Terence, good afternoon. Thanks for contacting O2.  
  
Sorry to hear that you're still waiting for your order, and I sincerely apologize for the delay.  
  
As you might be aware, this delay has been due to some issues at our warehouse, which have affected the processing of certain orders.  
  
However, I’m happy to inform you that our warehouse is now fully operational, and our teams are working tirelessly to dispatch all orders to our customers.  
  
We are continuing to focus on regaining full access to our main warehouse and getting stock out as quickly as possible.  
  
While we are unable to confirm individual delivery dates at this moment, customers whose orders are getting ready for dispatch will receive an email notification, including further details and a tracking number. Orders will be sent out based on the date they were placed, so please keep an eye on your inbox — including your junk or spam folders — for updates.  
  
As a tip, I recommend refreshing your inbox regularly to ensure you don’t miss any communication.  
  
Once again, I apologize for the inconvenience, and I truly appreciate your patience and understanding during this time.  
  
Let me know if there is anything else I may assist you with?
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Terence, 06 Jan. 2025 , 02:42pm
I just cant understand how the phone was in stock a few days ago & would have been available for new orders & i still wasn’t allocated one. Its been ages

Soaif Ali, 06 Jan. 2025 , 02:53pm
Hi Terence, I completely understand your frustration, and I'm really sorry for the confusion and inconvenience this situation has caused. It’s particularly disappointing when you see a product available for new orders, and it's not allocated to your order despite the wait.  
  
Unfortunately, stock management and order fulfillment can sometimes experience discrepancies, especially during high-demand periods. I'm genuinely sorry you’ve been affected by this, and I assure you that our team is working hard to resolve these issues.  
  
While I can’t provide a specific timeframe for your order, please know that you are a priority, and I hope it will be dispatched soon. Your patience is greatly appreciated during this time.  
  
If there’s anything else on your mind or if you have further questions, please don’t hesitate to ask. I'm here to help!
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Soaif Ali, 06 Jan. 2025 , 02:59pm
I hope we have not caught you at an odd time. I do not mean to haste you, just checking if you have any further questions regarding your query? Please let me know.
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Terence, 06 Jan. 2025 , 03:00pm
Nothing else thank you, will hopefully receive it sometime soon

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic