Creating a Methodology: Case Study Background

John Compton, the president of the company, expressed his feelings quite bluntly at the executive staff meeting:

We are no longer competitive in the marketplace. Almost all of the requests for Proposal (RFP) that we want to bid on have a requirement that we must identify in the proposal the project management methodology we will use on the contract should we be awarded the contract. We have no project management methodology. We have just a few templates we use based upon the PMBOK ® Guide. All of our competitors have methodologies, but not us.

I have been asking for a methodology to be developed for more than a year now and all I get are excuses. Some of you are obviously afraid that you might lose power and authority once the methodology is up and running. That may be true, but losing some power and authority is obviously better than losing your job. In six months I want to see a methodology in use on all projects or I will handle the situation myself. I simply cannot believe that my executive staff is afraid to develop a project management methodology.

Critical Issues 

The executive staff knew this day was inevitable; they had to take the initiative in the implementation of a project management methodology. Last year, a consultant was brought in to conduct a morning three-hour session on the benefits of project management and the value of an enterprise project management methodology (EPM). As part of the session, the consultant explained that the time needed to develop and implement an EPM system can be shortened if the company has a project management office (PMO) in place to take the lead role. The consultant also explained that whichever executive gets control of the PMO may become more powerful than other executives because he or she now controls all of the project management intellectual property. The executive staff fully understood the implication of this and therefore became reluctant to visibly support project management until they could see how their organization would be affected. In the meantime, project management suffered.  

Reluctantly, a PMO was formed reporting to the chief information officer. The PMO comprised a handful of experienced project managers who could hopefully take the lead in the development of a methodology. The PMO concluded that there were five steps that had to be done initially. After the five steps were done, the executive committee would receive a final briefing on what had been accomplished. The final briefing would be in addition to the monthly updates and progress reports. The PMO believed that getting executive support and sign-offs in a timely manner would be difficult. 

The first step that needed to be done was the establishment of the number of life-cycle phases. Some people interviewed wanted ten to twelve life-cycle phases. That meant that there would be ten to twelve gate review meetings and the project managers would spend a great deal of time preparing paperwork for the gate review meetings rather than managing the project. The decision was then made to have no more than six life-cycle phases. 

The second step was to decide whether the methodology should be designed around rigid policies and procedures or go the more informal route of using forms, guidelines, checklists, and templates. The PMO felt that project managers needed some degree of freedom in dealing with clients and therefore the more informal approach would work best. Also, clients were asking to have the methodology designed around the client’s business needs and the more informal approach would provide the flexibility to do this. 

The third step was to see what could be salvaged from the existing templates and checklists. The company had a few templates and checklists but not all of the project managers used them. The decision was made to develop a standardized set of documents in accordance with the information in the PMBOK® Guide. The project managers could then select whatever forms, guidelines, templates, and checklists were appropriate for a particular project and client. 

The fourth step would be to develop a means for capturing best practices using the EPM system. Clients were now requiring in their RFP that best practices on a project must be captured and shared with the client prior to the closeout of the project. Most of the people in the PMO believed that this could be done using forms or checklists at the final project debriefing meeting. 

The fifth step involved education and training. The project managers and functional organizations that would staff the projects would need to be trained in the use of the new methodology. The PMO believed that a one-day training program would suffice and the functional organizations could easily release their people for a one-day training session. 

Questions [40m]

1. Comment on the impact that the corporate culture had on the development of an EPM system. [5m]

2. Assess how a PMO can accelerate the implementation process? [5m]

3. Critique the decision where the PMO has to report to the chief information officer. [5m]

4. Discuss, why it is best to have six or fewer life-cycle phases in an EPM system?  [5m]

5. Analyze whether it is best to design an EPM system around flexible or inflexible elements.  [5m]

6. Explain how an EPM system can incorporate the capability of capturing best practices?  [5m]

Notes:

a)      Do not repeat the questions as headings in your answer. Use appropriate headings that summarize the gist of your answer.

b)      The difference of ten (10) points in the question header [40m] and the question body [30m] is split evenly between your introduction and conclusion.

c)      No quotations are allowed in any written work in this course.

d)     Your answers to the questions should be integrated to bring out the relationships between the various concepts in the question.

e)      Your answer must have exactly eight (8) level 1 headings: an introduction, six (6) in the document body, and a conclusion.  

f)      You need to do some background research on EPM systems.