Explain the summary of below bill in short to the customer:

Need help? O2.co.uk/help | Call free from an O2 Mobile: 202
0344 809 0202 Mon-Fri 08:00 - 21:00 | Sat 08:00 - 20:00 | Sun 08:00 - 18:00
Mrs Claire Cooke
THE LARCHES, GORSLEY
ROSS ON WYE
HEREFORDSHIRE
HR9 7SL
Account name Mrs Claire Cooke
Account number 1026527015
Bill number 1026527015-000000175
Bill date 5 Jan 25
Payment due 20 Jan 25
Telefónica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822)
Telefónica UK Limited Registered in England and Wales No. 1743099. Registered Office: 500 Brook Drive, Reading, RG2 6UU.
Account Summary
Included on this account
0783 746 4211 £30.38
Sync-1 £7.24
Your Device Plan
Apple iPhone 11 128GB | Device Plan ms-220581562-001 |
Duration of plan 36 months | 0% APR
You have paid £319.36 of £359.00 £9.98
Apple Watch Series 7 41mm Aluminium with Sports Band 32GB |
Device Plan ms-520588427-001 | Duration of plan 36 months | 0%
APR
You have paid £415.68 of £467.64 £12.99
Subtotal
Airtime charges £5.87
Device Plans £54.72
Total due by 20 Jan 25
We'll take payment of £60.59 by Direct Debit, on or soon
after 20 Jan 25.
£60.59
All figures include VAT where applicable
This is not a VAT Invoice
Account number 1026527015 | Bill date 5 Jan 25
Contact O2
Via Webchat
You can chat to us at www.o2.co.uk/contactus
By Phone
Call us on the number on the front of this bill. Calls may be
recorded for training, quality control and other business
purposes. Charges may apply – see our website at
o2.co.uk/help
By Post
Write to us at: Telefonica UK Limited, Correspondence
Department, PO Box 202, Houghton Regis, LU6 9AG.
If things go wrong?
If something goes wrong, we want to put it right. If you've spoken to a
manager and you're not satisfied with how we've handled your complaint,
the Complaint Review Service can help - they'll carry out an impartial
review of your complaint. You can contact our Complaint Review Service
directly by post or email at:
O2 Complaints Review Service
PO BOX 694
Winchester
SO23 5AP
<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
If you have a complaint with us that we haven't managed to resolve, you
could contact the Ombudsman. It's free and you can normally access the
service eight weeks after making your complaint. You can find out more in
our Customer Complaints Code at www.o2.co.uk/how-to-complain or
contact Ombudsman Services on 03304401614 or at
www.ombudsman-services.org
Jargon buster
Access Charge - Our charge for calling service numbers,
with the rest of the call cost going to the service provider.
Adjustments - these are charges applied to your account
that are not covered within your tariff, while credits are
refunds or cash returns.
Airtime charges outside your plan - these are charges for
usage not covered by your inclusive allowances.
Airtime plan - your standard monthly package which
includes your line rental and inclusive allowance - charged
in advance.
Balance brought forward - this shows you any charges
carried over from your last bill.
Chargeable services - a chargeable service is a third-party
service cost that is not covered by your monthly allowance.
This includes things like premium texts, premium voice, and
certain Charge to Mobile charges. We have a single
transaction limit and a monthly limit for chargeable
services. See more here:
www.o2.co.uk/help/account-and-billing/other-numbers-and
-charges.
Charges when abroad - any charges incurred outside the
UK.
Data - this covers access to the internet through your
phone. Data usage is measured in GB/MB/KB. 1 Gigabyte
(GB) = 1024 Megabytes (MB). 1 MB = 1024 Kilobytes (KB)
EU - European Union.
Inclusive Allowance - this is your allowance of calls, texts and data
included within your tariff and from any monthly extras you've added to
your account. Some calls are not eligible
Visit o2.co.uk/mobilestariffs/tariffs for more information.
Messages - these could be texts, picture or video messages.
Minutes - these are the calls you make every month.
Monthly extras - these are the added extras which you've chosen to pay
for every month on top of your tariff.
Order charges - any accessories or handsets you buy and charge to your
account.
Premium and Info Services - premium messages requested and received.
Things you've bought - this shows charges for things you've bought like
digital games, ringtones or music that you’ve downloaded to your phone.
VAT - where appropriate value added tax is charged on products and
services and is included in the charges on the bill.
Payments
Thank you for paying by direct debit
If you need to change your account details, you can do this
in the My O2 app, or call us on the number shown on the
front of this bill.
My O2
Log in at o2.co.uk and use one of the payment methods listed there.
Automated payment line
Call our automated service line on 2729, free from your O2 mobile, or
0800 902 0217 from any other phone.
Need Help?
View our terms and Fair Usage policy:
www.o2.co.uk/termsandconditions/mobile
Need help understanding your bill?
www.o2.co.uk/help/account-and-billing
Different ways to receive your bill
There are a number of different ways we can supply your bill – paper,
online, Braille, large font, audio bill or coloured paper. If you’d like to
receive your bill in a different format, just give us a call and we’ll be happy
to help.
For further details visit: o2.co.uk/myo2
Need help? O2.co.uk/help | Call free from an O2 Mobile: 202
0344 809 0202 Mon-Fri 08:00 - 21:00 | Sat 08:00 - 20:00 | Sun 08:00 - 18:00
Mrs Claire Cooke
THE LARCHES, GORSLEY
ROSS ON WYE
HEREFORDSHIRE
HR9 7SL
Account name Mrs Claire Cooke
Account number 1026527015
Contract start date 11 Dec 24
Bill number 1026527015-000000175
Bill date 5 Jan 25
Payment due 20 Jan 25
Bill summary for 0783 746 4211
Custom Plan: 11 Dec 24 to 4 Jan 25
30 Days - 20GB - Unlimited UK Minutes - Unlimited UK Texts -£26.75
Custom Plan: 11 Dec 24 to 4 Jan 25
30 Days - 30GB - Unlimited UK Minutes - Unlimited UK Texts £16.12
Custom Plan: 5 Jan 25 to 4 Feb 25
30 Days - 30GB - Unlimited UK Minutes - Unlimited UK Texts £19.99
Monthly extras - not included in your Spend
Cap
£0.00
Airtime charges outside your plan
Airtime charges within your Spend Cap £0.000
Airtime charges not included in your Spend
Cap
£0.000
Device Plan £21.02
Total £30.38
Mobile number 0783 746 4211 | Account number 1026527015 | Bill date 5 Jan 25
For further details visit: o2.co.uk/myo2
Summary of your usage last month:
Available Used
Minutes - 05 Dec 24 to 11 Dec 24 Unlimited 10
Minutes - 11 Dec 24 to 04 Jan 25 Unlimited 163
Text messages - 05 Dec 24 to 11 Dec 24 Unlimited 3
Text messages - 11 Dec 24 to 04 Jan 25 Unlimited 7
Data - 05 Dec 24 to 11 Dec 24 20GB 1.46GB
Data - 11 Dec 24 to 04 Jan 25 30GB 2GB
Monthly extra charges
3-Year Warranty:
11 Dec 24 to 4 Jan 25
£0.00
3-Year Warranty:
5 Jan 25 to 4 Feb 25
£0.00
O2 Travel:
12 Dec 24 to 4 Jan 25
£0.00
5G Access Bolt On:
5 Jan 25 to 4 Feb 25
£0.00
O2 Travel Inclusive Zone:
11 Dec 24 to 4 Jan 25
£0.00
O2 Travel Inclusive Zone:
5 Jan 25 to 4 Feb 25
£0.00
O2 Switch Up:
11 Dec 24 to 4 Jan 25
£0.00
O2 Switch Up:
5 Jan 25 to 4 Feb 25
£0.00
Total monthly extras £0.00
Airtime charges outside your plan
Minutes
Voice calls £0.000
Messages
Continued on next page...
Mobile number 0783 746 4211 | Account number 1026527015 | Bill date 5 Jan 25
For further details visit: o2.co.uk/myo2
Continued from last page...
Text messages £0.000
Data
UK data £0.000
Premium and info services
Sent £0.000
Total airtime charges outside your plan £0.000
Charges against your Spend Cap:
Charges against your Spend Cap this month
Spend Cap period Charges on this bill
Your Spend Cap in the period 11 Dec 24 to 4 Jan 25 was £0.00 £0.000
Total charges against your Spend Cap this month £0.000
Your Device Plan
Apple iPhone 15 128GB | Device Plan 1019865053 | Duration of plan 36 months | 0%
APR
You have paid £0.00 of £756.62 £21.02
Need help? O2.co.uk/help | Call free from an O2 Mobile: 202
0344 809 0202 Mon-Fri 08:00 - 21:00 | Sat 08:00 - 20:00 | Sun 08:00 - 18:00
Mrs Claire Cooke
THE LARCHES, GORSLEY
ROSS ON WYE
HEREFORDSHIRE
HR9 7SL
Account name Mrs Claire Cooke
Account number 1026527015
Contract start date 11 Dec 24
Bill number 1026527015-000000175
Bill date 5 Jan 25
Payment due 20 Jan 25
Bill summary for Sync-1
Custom Plan Unlimited data: 19 Dec 24 to 4 Jan 25
30 Days - Unlimited Data -£3.49
Custom Plan Unlimited data: 19 Dec 24 to 4 Jan 25
30 Days - Unlimited Data £3.84
Custom Plan Unlimited data: 5 Jan 25 to 4 Feb 25
30 Days - Unlimited Data £7.00
Airtime charges outside your plan £0.00
Discounts -£10.84
Device Plan £10.73
Total £7.24
Mobile number Sync-1 | Account number 1026527015 | Bill date 5 Jan 25
For further details visit: o2.co.uk/myo2
Summary of your usage last month:
Available Used
Data - 05 Dec 24 to 19 Dec 24 Unlimited 2.72MB
Data - 19 Dec 24 to 04 Jan 25 Unlimited 62.83MB
Airtime charges outside your plan
Data
UK data £0.000
Total airtime charges outside your plan £0.000
Discounts
100% Airtime Discount for up to 6 Months
19 Dec 24 to 4 Jan 25
-£3.84
100% Airtime Discount for up to 6 Months
5 Jan 25 to 4 Feb 25
-£7.00
Total discounts -£10.84
Your Device Plan
Apple Watch Series 10 Aluminium 42mm 64GB | Device Plan 1019865837 | Duration
of plan 48 months | 0% APR
You have paid £0.00 of £515.20 £10.73
Mobile number 0783 746 4211 | Account number 1026527015 | Bill date 5 Jan 25
For further details visit: o2.co.uk/myo2
Itemisation key
F Fully covered by your allowance C Not included in your allowance but
P Partially covered by your allowance within your Spend Cap
A Access charge - Charge per minute for
service call
Z
R
Free call
Forwarded call
S Service charge - Set by the service
company you’re calling
D Included in your Payment Services limit
Minutes
Voice calls
Date Time Destination Duration Cost
5 Dec 24 17:22:00 01452396969 0:02:13 £0.000 F
8 Dec 24 12:42:01 07988753948 0:00:31 £0.000 F
10 Dec 24 13:17:09 07988753948 0:05:04 £0.000 F
15:46:16 01242335335 0:00:01 £0.000 Z
11 Dec 24 13:17:38 07803874702 0:02:14 £0.000 F
18:13:48 O2 Customer
Service
1:57:34 £0.000 Z
12 Dec 24 08:31:06 07988753948 0:00:02 £0.000 Z
13:14:46 07988753948 0:00:50 £0.000 F
17:35:30 O2 Customer
Service
0:18:56 £0.000 Z
13 Dec 24 09:13:41 01452396969 0:00:32 £0.000 F
09:40:46 01452396969 0:00:41 £0.000 F
10:52:42 01452396969 0:04:38 £0.000 F
10:57:23 01242335335 0:00:04 £0.000 F
11:21:42 01684892277 0:13:14 £0.000 F
13:13:30 07594183987 0:00:02 £0.000 Z
13:39:45 07988753948 0:00:20 £0.000 F
15:25:39 07988753948 0:00:42 £0.000 F
14 Dec 24 09:00:27 07974352241 0:10:25 £0.000 F
10:36:15 07710860926 0:00:26 £0.000 F
12:43:44 07710860926 0:00:08 £0.000 F
13:38:35 07876742781 0:49:14 £0.000 F
Continued on next page...
Mobile number 0783 746 4211 | Account number 1026527015 | Bill date 5 Jan 25
For further details visit: o2.co.uk/myo2
Continued from last page...
Voice calls
Date Time Destination Duration Cost
15:58:08 O2 Customer
Service
0:13:03 £0.000 Z
16 Dec 24 09:01:36 02476937770 0:01:07 £0.000 F
17 Dec 24 15:50:46 07710860926 0:00:18 £0.000 F
15:57:13 07974352241 0:07:28 £0.000 F
16:47:32 01531248578 0:01:27 £0.000 F
18 Dec 24 08:29:56 01531820689 0:00:04 £0.000 F
08:30:05 01531820689 0:10:18 £0.000 F
09:16:17 07988753948 0:00:40 £0.000 F
09:19:24 07988753948 0:00:52 £0.000 F
11:50:30 07988753948 0:02:54 £0.000 F
11:53:48 07803874702 0:07:18 £0.000 F
18:17:39 01242335335 0:00:02 £0.000 Z
19 Dec 24 08:24:22 07974352241 0:08:36 £0.000 F
08:33:47 07988753948 0:03:33 £0.000 F
13:18:51 07988753948 0:00:32 £0.000 F
14:01:38 07974352241 0:06:57 £0.000 F
23 Dec 24 09:18:49 01993824133 0:01:19 £0.000 F
10:13:00 07988753948 0:00:14 £0.000 F
13:45:17 07988753948 0:01:47 £0.000 F
24 Dec 24 09:52:06 07988753948 0:00:41 £0.000 F
25 Dec 24 08:38:12 07974352241 0:03:33 £0.000 F
26 Dec 24 09:48:48 07988753948 0:00:20 £0.000 F
09:49:30 07710860926 0:00:14 £0.000 F
28 Dec 24 12:27:21 01531822149 0:01:15 £0.000 F
12:28:42 01531822149 0:01:12 £0.000 F
12:44:02 07974352241 0:09:50 £0.000 F
30 Dec 24 09:41:45 01617680083 0:00:13 £0.000 F
10:51:12 07988753948 0:00:28 £0.000 F
13:47:39 07710860926 0:00:03 £0.000 F
15:50:36 01617680083 0:00:37 £0.000 F
16:39:30 07595176351 0:04:43 £0.000 F
Continued on next page...
Mobile number 0783 746 4211 | Account number 1026527015 | Bill date 5 Jan 25
For further details visit: o2.co.uk/myo2
Continued from last page...
Voice calls
Date Time Destination Duration Cost
1 Jan 25 13:44:41 07974352241 0:00:01 £0.000 Z
4 Jan 25 11:27:49 07738631468 0:02:39 £0.000 F
13:02:19 07988753948 0:00:06 £0.000 F
Total duration 5:22:15
Total cost of Voice calls £0.000
Messages
Text messages
Destination Number sent Cost
07749496851 2 £0.000
07967207504 3 £0.000
07988753948 5 £0.000
Total sent 10
Total cost of Text messages £0.000
For further details visit My O2
Data
UK data
Date Source KB Cost
3 Dec 24 idata.o2.co.uk 66,199 £0.000
4 Dec 24 idata.o2.co.uk 60,047 £0.000
idata.o2.co.uk 86,919 £0.000
5 Dec 24 idata.o2.co.uk 40,072 £0.000
idata.o2.co.uk 75,181 £0.000
6 Dec 24 idata.o2.co.uk 89,409 £0.000
idata.o2.co.uk 67,539 £0.000
Continued on next page...
Mobile number 0783 746 4211 | Account number 1026527015 | Bill date 5 Jan 25
For further details visit: o2.co.uk/myo2
Continued from last page...
UK data
Date Source KB Cost
7 Dec 24 idata.o2.co.uk 30,224 £0.000
idata.o2.co.uk 160,795 £0.000
8 Dec 24 idata.o2.co.uk 2,558 £0.000
idata.o2.co.uk 3,137 £0.000
9 Dec 24 idata.o2.co.uk 21,438 £0.000
idata.o2.co.uk 519,399 £0.000
10 Dec 24 idata.o2.co.uk 453,029 £0.000
idata.o2.co.uk 5,404 £0.000
11 Dec 24 idata.o2.co.uk 12,446 £0.000
idata.o2.co.uk 53,893 £0.000
12 Dec 24 idata.o2.co.uk 29,351 £0.000
idata.o2.co.uk 69,212 £0.000
13 Dec 24 idata.o2.co.uk 118 £0.000
idata.o2.co.uk 61,313 £0.000
14 Dec 24 idata.o2.co.uk 10,055 £0.000
idata.o2.co.uk 65,656 £0.000
15 Dec 24 idata.o2.co.uk 98 £0.000
idata.o2.co.uk 38,677 £0.000
16 Dec 24 idata.o2.co.uk 92,563 £0.000
idata.o2.co.uk 9,573 £0.000
17 Dec 24 idata.o2.co.uk 35,145 £0.000
idata.o2.co.uk 71,564 £0.000
18 Dec 24 idata.o2.co.uk 14,081 £0.000
idata.o2.co.uk 105,224 £0.000
19 Dec 24 idata.o2.co.uk 3,591 £0.000
idata.o2.co.uk 17,898 £0.000
20 Dec 24 idata.o2.co.uk 53,179 £0.000
idata.o2.co.uk 60,346 £0.000
21 Dec 24 idata.o2.co.uk 6,202 £0.000
idata.o2.co.uk 109,840 £0.000
22 Dec 24 idata.o2.co.uk 393 £0.000
idata.o2.co.uk 123,439 £0.000
Continued on next page...
Mobile number 0783 746 4211 | Account number 1026527015 | Bill date 5 Jan 25
For further details visit: o2.co.uk/myo2
Continued from last page...
UK data
Date Source KB Cost
23 Dec 24 idata.o2.co.uk 24,750 £0.000
idata.o2.co.uk 22,486 £0.000
24 Dec 24 idata.o2.co.uk 2,219 £0.000
idata.o2.co.uk 52,240 £0.000
25 Dec 24 idata.o2.co.uk 735 £0.000
idata.o2.co.uk 1,270 £0.000
26 Dec 24 idata.o2.co.uk 9,394 £0.000
idata.o2.co.uk 166,217 £0.000
27 Dec 24 idata.o2.co.uk 31,397 £0.000
idata.o2.co.uk 207,448 £0.000
28 Dec 24 idata.o2.co.uk 85,932 £0.000
idata.o2.co.uk 85,124 £0.000
29 Dec 24 idata.o2.co.uk 104,913 £0.000
idata.o2.co.uk 14,805 £0.000
30 Dec 24 idata.o2.co.uk 196,695 £0.000
idata.o2.co.uk 5,284 £0.000
31 Dec 24 idata.o2.co.uk 44,952 £0.000
idata.o2.co.uk 750 £0.000
1 Jan 25 idata.o2.co.uk 9,446 £0.000
idata.o2.co.uk 563 £0.000
2 Jan 25 idata.o2.co.uk 48,294 £0.000
idata.o2.co.uk 7,011 £0.000
3 Jan 25 idata.o2.co.uk 1,664 £0.000
Total volume 3,848,796
For your info, this is roughly 3.67 GB
Total cost of UK data £0.000
Mobile number 0783 746 4211 | Account number 1026527015 | Bill date 5 Jan 25
For further details visit: o2.co.uk/myo2
Premium and info services
Date Time Service No Sent/Received Description Cost
19 Dec 24 22:06:02 7726 Sent Spam
reporting
service
£0.000
22:06:02 7726 Sent Spam
reporting
service
£0.000
Total Received & Sent 2
Total cost of Premium and info services £0.000
Need help with your premium messages? Visit: o2.co.uk/help and search for premium text
Mobile number Sync-1 | Account number 1026527015 | Bill date 5 Jan 25
For further details visit: o2.co.uk/myo2
Itemisation key
F Fully covered by your allowance C Not included in your allowance but
P Partially covered by your allowance within your Spend Cap
A Access charge - Charge per minute for
service call
Z
R
Free call
Forwarded call
S Service charge - Set by the service
company you’re calling
D Included in your Payment Services limit
Data
UK data
Date Source KB Cost
4 Dec 24 idata.o2.co.uk 296 £0.000
5 Dec 24 idata.o2.co.uk 92 £0.000
6 Dec 24 idata.o2.co.uk 32 £0.000
7 Dec 24 idata.o2.co.uk 835 £0.000
8 Dec 24 idata.o2.co.uk 151 £0.000
9 Dec 24 idata.o2.co.uk 43 £0.000
idata.o2.co.uk 23 £0.000
10 Dec 24 idata.o2.co.uk 57 £0.000
11 Dec 24 idata.o2.co.uk 78 £0.000
12 Dec 24 idata.o2.co.uk 102 £0.000
13 Dec 24 idata.o2.co.uk 16 £0.000
14 Dec 24 idata.o2.co.uk 125 £0.000
15 Dec 24 idata.o2.co.uk 123 £0.000
16 Dec 24 idata.o2.co.uk 471 £0.000
17 Dec 24 idata.o2.co.uk 182 £0.000
18 Dec 24 idata.o2.co.uk 429 £0.000
19 Dec 24 idata.o2.co.uk 205 £0.000
20 Dec 24 idata.o2.co.uk 293 £0.000
21 Dec 24 idata.o2.co.uk 513 £0.000
idata.o2.co.uk 81 £0.000
22 Dec 24 idata.o2.co.uk 194 £0.000
23 Dec 24 idata.o2.co.uk 124 £0.000
24 Dec 24 idata.o2.co.uk 2,988 £0.000
Continued on next page...
Mobile number Sync-1 | Account number 1026527015 | Bill date 5 Jan 25
For further details visit: o2.co.uk/myo2
Continued from last page...
UK data
Date Source KB Cost
idata.o2.co.uk 2,410 £0.000
25 Dec 24 idata.o2.co.uk 54 £0.000
idata.o2.co.uk 24,602 £0.000
26 Dec 24 idata.o2.co.uk 3,420 £0.000
27 Dec 24 idata.o2.co.uk 76 £0.000
28 Dec 24 idata.o2.co.uk 2,313 £0.000
29 Dec 24 idata.o2.co.uk 1,099 £0.000
idata.o2.co.uk 3,797 £0.000
30 Dec 24 idata.o2.co.uk 8,456 £0.000
idata.o2.co.uk 408 £0.000
31 Dec 24 idata.o2.co.uk 10,526 £0.000
idata.o2.co.uk 116 £0.000
1 Jan 25 idata.o2.co.uk 2,398 £0.000
2 Jan 25 idata.o2.co.uk 165 £0.000
3 Jan 25 idata.o2.co.uk 583 £0.000
Total volume 67,876
For your info, this is roughly 0.06 GB
Total cost of UK data £0.000