N/A, 27 Feb. 2025 , 01:09pm
How can I help you today?
[Sent]

Jenna, 27 Feb. 2025 , 01:09pm
Do I have insurance?

O2 Virtual Assistant, 27 Feb. 2025 , 01:10pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 27 Feb. 2025 , 01:10pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Jenna, 27 Feb. 2025 , 01:10pm
07851625322

O2 Virtual Assistant, 27 Feb. 2025 , 01:10pm
[Rich Content]
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Jenna, 27 Feb. 2025 , 01:10pm
Something Else ❔

O2 Virtual Assistant, 27 Feb. 2025 , 01:10pm
[Rich Content]
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Jenna, 27 Feb. 2025 , 01:10pm
Something Else ❔

O2 Virtual Assistant, 27 Feb. 2025 , 01:10pm
[Rich Content]
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Jenna, 27 Feb. 2025 , 01:10pm
Pay Monthly

O2 Virtual Assistant, 27 Feb. 2025 , 01:10pm
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 27 Feb. 2025 , 01:10pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 27 Feb. 2025 , 01:10pm
[Rich Content]
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Jenna, 27 Feb. 2025 , 01:11pm
It’s about my Account

O2 Virtual Assistant, 27 Feb. 2025 , 01:11pm
Thanks! 🙏
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O2 Virtual Assistant, 27 Feb. 2025 , 01:11pm
Please can you confirm your full Name
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Jenna, 27 Feb. 2025 , 01:11pm
Jenna chapman

O2 Virtual Assistant, 27 Feb. 2025 , 01:11pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Jenna, 27 Feb. 2025 , 01:11pm
Yes

O2 Virtual Assistant, 27 Feb. 2025 , 01:11pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 27 Feb. 2025 , 01:24pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 27 Feb. 2025 , 01:26pm
Hello Jenna, good afternoon! Thank you for reaching out to O2. I apologize for the delay in getting back to you.  
  
I understand you need assistance with your O2 insurance.  
I've checked and found that there are no active insurance bolton on your account.  
  
I hope this details help you with your query?
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Jenna, 27 Feb. 2025 , 01:28pm
Can I please buy insurance now

Jenna, 27 Feb. 2025 , 01:32pm
Hello?

Jenna, 27 Feb. 2025 , 01:36pm
Hello I would like to be insured again. Can you help me with this?

Soaif Ali, 27 Feb. 2025 , 01:47pm
Jenna, I was checking the possibility to add insurance on your account again.  
But I found that you won't be able to add it now.  
  
I would suggest you to please go for any third party insurance, which suits your needs.  
  
Let me know if there is anything else I may assist you with?
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Jenna, 27 Feb. 2025 , 01:47pm
Why not?

Soaif Ali, 27 Feb. 2025 , 01:55pm
That's because you can only add the insurance within the first 28 days of purchasing the device.  
  
Hence, I request you to please reach a third party insurance company and get an insurance.  
  
Before you head out, is there anything else I can assist you with?
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Jenna, 27 Feb. 2025 , 01:58pm
How much are repairs for a cracked back of an iPhone 15?

Act as Soaif Ali and suggest the next best response saying, the exact quote is shared by the repairs team once they check your device physically. For this you will need to first send your device to us. Response should be acknowledging and empathetic