<do not miss any detail from this csr and customer convo>
customer:"They show a pic of delivery...but its not my porch! We didn't receive the package. The pic has it right at the edge of a step, not hidden at all!"
csr:"Thanks for writing in. We're sorry to hear your package is marked as delivered, but isn’t in sight! 
 
If you can please confirm the below shipping address, which is what we have on record from you, we can rule that out as a possibility.
 
714 English Ivy O'Fallon, MO 63368
 
I look forward to your reply and getting this resolved for you.
 
Warmly,"
customer:"713 English ivy ofallon, Mo 63368
There is no 714 English Ivy"
csr:"I’m so sorry that your order is still missing!
 
We have confirmed with the carrier that your package, according to their records, was delivered to the correct address.  Therefore we can only assume that your package is lost or perhaps stolen. 
 
Tracking: 715915839733
 
You will be issued a refund today that will be applied to your original form of payment. Please allow up to 7 business days for this to reflect in your account.
 

 
In the meantime, if your package does show up, please let us know.
 
Thank you and our apologies for the inconvenience."
customer:"I got the package. I mentioned it on the neighborhood page & neighbors had the box."
csr:"Thank you for informing us. We will request a recharge for the package from our finance team.

I'll be in contact with you once we've got an update."
customer:"I apologize for the delay.
 
We encountered an error while attempting to process the payment. Could you please contact your bank and request them to allow the charge to go through?
 
Best wishes"
customer:"I called my bank. They said that you haven't tried to rebill....according to their records. I see the charge & the credit. Try to rebill again."
csr:"I hope you're having a great day! I wanted to reach out and apologize for the back-and-forth emails.
 
I wanted to let you know that we recently tried to charge your account again, but unfortunately, we encountered an error. We were wondering if you received the message below from your bank:
 
Bank Message
 
Thank you so much for your understanding and cooperation. We appreciate your patience as we work to resolve this issue.
 
Best regards,"
customer:"I didn't receive that note. I did get credit. Can you rebill?"
csr:"I hope you're having a great day! I wanted to apologize for the delay in getting back to you.
 
Our team is currently working on rebilling the charges for you. Before we proceed, could you please confirm if the card information details shown below are correct?
 
Card Information
 
Thank you so much for your cooperation!
 
Warmly,"
csr:" hope you're doing well! We wanted to touch base with you about the message you sent us earlier.
 
Our team is currently working on rebilling the charges for you. Before we proceed, could you please confirm if the card information details shown below are correct?
 
Card Information
 
Thank you so much for your cooperation!
 
Please let us know if there's anything else we can assist you with. We're here to help!
 
Best regards,"
customer:"not correct"
please tell the customer that we will not be able to rebill since we would not be able to get any card information thru email or phone. please tell customer that the package will be free as a way to compensate for the back and forth emails/inconvenience