Regina, 10 Dec. 2024 , 09:24am
i cant even make any calls

O2 Virtual Assistant, 10 Dec. 2024 , 09:24am
Thanks for messaging with O2.
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O2 Virtual Assistant, 10 Dec. 2024 , 09:24am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Regina, 10 Dec. 2024 , 09:25am
07704523063

O2 Virtual Assistant, 10 Dec. 2024 , 09:25am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 10 Dec. 2024 , 09:26am
[Rich Content]
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Regina, 10 Dec. 2024 , 09:26am
It’s about my Account

O2 Virtual Assistant, 10 Dec. 2024 , 09:26am
Thanks! 🙏
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O2 Virtual Assistant, 10 Dec. 2024 , 09:26am
Please can you confirm your full Name
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Regina, 10 Dec. 2024 , 09:26am
Regina Bartasevic

O2 Virtual Assistant, 10 Dec. 2024 , 09:26am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Regina, 10 Dec. 2024 , 09:26am
Yes

O2 Virtual Assistant, 10 Dec. 2024 , 09:26am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 10 Dec. 2024 , 09:41am
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
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Info [Automated], 10 Dec. 2024 , 09:56am
We just wanted to let you know you're almost there! Hang tight, an agent 👩‍💻 will be replying to you in a flash ⚡
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Info [Automated], 10 Dec. 2024 , 10:08am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Soaif Ali, 10 Dec. 2024 , 10:09am
Hi Regina, good morning. Thanks for contacting O2.  
Sorry to know that you are facing calling issues.  
  
I have checked your account details and everything seems to be fine. There are no bars/restrictions on your account, sim card or phone/device. The phone mast in your post code area (M18 7DA) is also working fine.  
  
You can also check our network status on our website using this link: [https://www.o2.co.uk/coveragechecker](https://www.o2.co.uk/coveragechecker)  
  
If you’re experiencing any problem with our services, you can try switching off your device and then switching it back on again to check if that helps.  
Alternatively, you can try resetting your phone's network settings, this will refresh the network on your phone and you shall be able to use the services again in a better way.  
  
Please reset your network settings:  
Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.  
  
After this please restart your phone for more than a couple of times and you will be good to go!
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Regina, 10 Dec. 2024 , 10:10am
when i try to call someone it says i need to pay the bill which is paid

Regina, 10 Dec. 2024 , 10:10am
and it says 0 outdtanf

Regina, 10 Dec. 2024 , 10:10am
*outstanding

Regina, 10 Dec. 2024 , 10:11am
and my data is not working i made the payment yesterday and its still not working

Soaif Ali, 10 Dec. 2024 , 10:12am
Please reset your network settings:  
Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.  
  
After this please restart your phone for more than a couple of times and our issue will be definitely resolve while on chat, that's my guarantee.
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Regina, 10 Dec. 2024 , 10:34am
nooo

Regina, 10 Dec. 2024 , 10:34am
i have just done

Regina, 10 Dec. 2024 , 10:34am
it same

Regina, 10 Dec. 2024 , 10:34am
think

Regina, 10 Dec. 2024 , 10:34am
thing

Regina, 10 Dec. 2024 , 10:34am
i have to pay the outstanding bill

Regina, 10 Dec. 2024 , 10:34am
which is basically

Regina, 10 Dec. 2024 , 10:34am
paid

Regina, 10 Dec. 2024 , 10:34am
its restricted

Regina, 10 Dec. 2024 , 10:42am
hello

Soaif Ali, 10 Dec. 2024 , 10:44am
I am sorry but there are no restrictions on your account form our side.  
Generally it takes around 24 hours for the services to get back to normal after bars removals.  
Bars were removed around, 15:15  
  
I would request you to please wait till 15:15 and try restarting your phone on regular basis until then. I am 100% sure that your services will be fully restored by 15:15 if it's not working now.  
  
If you have any other questions or requests, just let me know!  
  
I just wanted to kindly let you know that this isn't a real-time chat service. Please feel free to go about your day as usual. You'll receive a notification on your phone whenever I respond, so you can pick up the chat at your convenience.  
  
We will stay connected, Just do not click on (X).
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Regina, 10 Dec. 2024 , 10:45am
Nooo

Regina, 10 Dec. 2024 , 10:45am
i can’t wait till 15 it usually

Regina, 10 Dec. 2024 , 10:45am
in an hour time

Regina, 10 Dec. 2024 , 10:45am
i need to work and make calls

Regina, 10 Dec. 2024 , 10:45am
this is nonsense

Regina, 10 Dec. 2024 , 10:46am
i pay to be able to use my phone not sit around and wait

Soaif Ali, 10 Dec. 2024 , 11:00am
I completely understand your frustration, and I’m really sorry for the inconvenience this is causing you. Waiting for services to restore when you need to make calls and work is not ideal at all.  
  
I truly appreciate your patience, and I want to help you resolve this as quickly as possible. Since the bars were removed just a few hours ago, it may take some time for everything to fully activate again.  
  
Please wait until 24 hours, and try to restart your device on hourly basis to get the services sooner.
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Soaif Ali, 10 Dec. 2024 , 11:06am
I hope I’m not disturbing you, wanted to check if you need any more information regarding your query?
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Regina, 10 Dec. 2024 , 11:10am
why was it taken off just few hours agi

Regina, 10 Dec. 2024 , 11:10am
ago

Soaif Ali, 10 Dec. 2024 , 11:21am
Regina, it was taken off yesterday at 15:15  
So you just need to wait for 4 hours, and everything will be back to normal.  
  
Yo u can also try to restart your device on hourly basis to get the services sooner.
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Regina, 10 Dec. 2024 , 11:21am
nooo why do u have to wait so long

Regina, 10 Dec. 2024 , 11:22am
when it has to be on straight away snd i recieved a message where it was saying it will be back in a couple of hours when i paid

Soaif Ali, 10 Dec. 2024 , 11:32am
Can you please check now if your services are working?  
Try to ring another number other than 202
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Soaif Ali, 10 Dec. 2024 , 11:40am
I hope I’m not disturbing you, wanted to check if you need any more information regarding your query?
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Regina, 10 Dec. 2024 , 11:41am
nooo its not WORKING !!

Regina, 10 Dec. 2024 , 11:42am
can’t make calls or data is not working

Suggest the next best response. Response should be acknowledging and empathetic