Hello, I would like your help to create a Cover letter. here is the Job description: Service Delivery Manager
Full job description 
Are you driven by the combination of technology and leadership, and seeing other people succeed and grow? We are looking for you who want to be part of our continued growth journey and deliver customer value together with us.
About the service 
We need to strengthen our operations with a delivery manager, to one of our teams based in Gothenburg. The team consists of approximately 10-15 people who work together with complete deliveries of IT infrastructure to a couple of our central customers in the Gothenburg area. We believe that a closeness to our customers' operations and an understanding of their everyday life is the basis for being able to deliver a high level of service, continuity and being able to be responsive to what our customers actually need. This is precisely why we work in customer teams, where you as a delivery manager together with a team of IT technicians work specifically for a couple of our customers. As a delivery manager, you are responsible for ensuring that your team is healthy and functioning, and has the conditions to succeed. Together with the team's business manager, you drive the business and customer relationship with a focus on improvement and efficiency. You will be a leader in the team and, among other things, be responsible for following up the outcome of the team's work in terms of times, quality and customer experience. The position entails personal responsibility for the employees in your team and through flexible leadership you are a security and have the ability to inspire, develop and coach the team's employees to success.
The role of delivery manager includes to 
• Ensure that the delivery team is in resource and competence balance 
• Coach and motivate the delivery team so that everyone contributes and feels that they are developing 
• Be responsible for ensuring that communication and competence/resource exchange between the delivery teams works 
• Ensure that the daily work moves towards the customer's and Nordlo's goals 
• Manage and develop a good customer relationship, as well as drive proactive work to help the customer achieve its business goals 
• Be a role model and contribute to Nordlo's positive working climate 
• Responsible for ensuring that internal routines and processes are followed and developed 
• Hold development and salary talks as part of personnel responsibility for team employees
Who are you? 
You who are applying have several years of experience from a position with responsibility for business decisions and delivery to customers, together with a good ability to manage and develop relationships both with customers and within your own organization. You have a good understanding of technical infrastructure and IT services as well as outsourcing agreements. Furthermore, we see that you 
• Has previous experience of leadership roles and personnel responsibility, as well as flexible leadership adapted to different individuals 
• Easy to communicate and make decisions 
• Is structured, positive, proactive and enjoys working in teams
About us 
We are the IT and digitization partner who puts employees and customers first. Our success is based on the efforts of our fantastic employees, who with a passion for sustainable solutions have the power to change. We know that good ideas can come from all corners of the organization, and we want our employees to get closer to the feeling that nothing is impossible. We have chosen a decentralized organizational model with delegated decision-making mandates, so that you can drive your own and the customer's development. Our aspiration and will is to constantly improve, challenge and change. To reach the top, we do the work together, we act with our heart and create business value for our customers.

And here is my CV: A Recognized Expert in Project Management, Experienced in All Aspects of Providing Focused, Business
Solutions Ensuring Operational Excellence
 Comprehensive background in project management solutions, with the skills and abilities to provide service delivery for large
prestigious organizations.
 Internationally experienced, with over 30 years of specific business and project management organizational skills.
 Dedicated to assisting companies with attaining business and financial goals.
 Multi-lingual, speaking Swedish, English, Greek, Italian, and German.
 Recognized as a management expert in the execution of strategic planning and analysis, streamlining innovative solutions to
achieve overall goals.
CORE COMPETENCIES
Cross-Functional Collaboration  Business Process Improvements  Program & Project Management  Team Management 
Solutions Advice  Stakeholder Management  Cost Reduction  Resource Management  Leadership  Communication 
Competitive Intelligence  Budget Allocation  Service Delivery  Change Management
EXPERIENCES AND ACHIEVEMENTS
Ansys Sweden AB, Gothenburg, Sweden 2021 -2024
Senior Customer Project Manager
Managed successfully the completion of a four-year 11 MEur complex project using agile and hybrid ways of working. Kept
motivated both the teams that are globally distributed as well the outsourced team for the Front End development.
 Secured the deadlines by having regular and frequent meetings with the development teams.
 Communicated the progress of the project to the senior management.
 Had frequent meetings with the customer to inform about the progress and managed the expectations.
 Developed processes for Lessons learned and Testing.
Accelerated Growth AB, Gothenburg, Sweden 2017 –2021
Senior Project Manager
Ansys Sweden AB, Stockholm, Sweden 2019 - 2021
Senior Project Manager
Effectively brought to track a complex project for a major multinational Telecommunications company, developing automated
simulation applications using agile and hybrid ways. Coordinated the increments to be delivered to the customer with the Scrum
Master and the development teams from multiple disciplines and globally distributed. Managed overseas-outsourced suppliers of
Front-End development and testing.
 Conducted regular meetings with senior management and the customer to encourage communication and successfully
resolve any project issues.
 Presented weekly to the common Steering Committee the progress of the project.
 Scheduled the major deliveries in close cooperation with the management team of the customer.
Volvo Car Corporation, Gothenburg, Sweden 2017 - 2019
Senior IT Project Manager
Managed digitization projects life cycle, secured necessary resources for completion, while supervising international team
members to coordinate timely and successful execution using traditional, agile and hybrid approaches. Reported monthly the
estimated budget forecast and the accruals for the projects.
 Implemented the Temporary Part Deviation functionality in an existing application coordinating internal crossdepartmental
resources and outsourced suppliers.
 Delivered a three-track project that examined integration options for Issue and Change Management as well as Part
Deviations between car manufacturers.
 Executed a 15 MSEK project that implemented an information management solution for system engineering and software
development. Ordered licenses and bought in resources.
 Completed 10% below budget a 6.8 MSEK project with a team of both internal resources and offshore service providers
for the upgrade of a SW handling tool with further functionality. Negotiated the time and the cost with the suppliers to
control the performance indicators.
SingularLogic S.A.,Athens, Greece 2017 - 2017
Senior Project Manager
Implemented successfully integration projects for companies in the oil industry, pharmaceutical companies, and maritime
companies. The integrations included CRM, OTR (One Touch retail) and ERP systems.
 Gathered financial data for the projects and reported monthly to finance and upper management.
 Conducted weekly meetings with the major customers to synchronize and get early alerts of project issues.
 Coordinated project members from different departments to achieve project success in terms of time management and
customer satisfaction.
VOICES FROM COLLEAGUES
“You brought into the project a level of wisdom that helped to completely change the destiny of this project. You had been inspiring
for me.”
“As we discussed many times, your resilience and persistence have been key on such a long run. You stepped in this program during
some of the most difficult and complex hours of this program and you never gave up.”
“Indeed, it's one of the most complex projects I have seen in my tenure with a lot of challenges and you managed and supported my
testing activities very well.”
“I learned many things from you. You are a very polite and calm person I have seen and handled complex situations with patience.”
“Despite the challenges, you managed to keep the project straight and, more importantly, you made us feel supported and backed up.”
“You were the quiet strength of this Project in my mind, taking topics one by one seriously and full-hands”
ADDITIONAL CAREER HIGHLIGHTS, A SELECTION
Senior Project Manager, Scrum master- AppArt S.A., Athens, Greece 2012-2017
Head of Program Management/Head of Technical Contract Administration &Ordering -Wind Hellas, Athens, Greece 2004-2011
Account Project Manager / Project Manager- Ericsson Hellas, Athens, Greece 1998-2004
Assistant Consolidation Project Manager / Telecommunication Software Tester- Ericsson, Rome, Italy 1997-1998
EDUCATION
Certificate: Electronic Design, Sundsvalls Högskola, Sweden 1986
Project Management Professional (PMP), Project Management Institute 2016
Professional Scrum Master (PSM I), Scrum.org 2019
TECHNICAL PROFICIENCY
Microsoft Office | Microsoft Project | Azure DevOps | Project Libre | Primavera P6