This cover sheet must be attached to all assessment tasks submitted through Canvas or directly provided to your teacher.

Student ID
Student Name
Teacher Name
104145099
Lochlan Larkin
Ejaz Qadeer

Unit Details
Unit Code(s)
Unit Title(s)
ICTICT517
Match ICT needs with the strategic direction of the organisation.





Assessment Task 
Task No
Assessment Method and Type
Due Date
2
Project Report – Stage 3 – Develop change management plan
Stage 3 26th May 2023

Extension Details (where applicable)
Extension Date for Submission Granted Until 


 
STUDENT DECLARATION

    • This is my own work.
    • I am aware that penalties exist for breaches of academic misconduct. Refer to the Behaving with Academic Integrity and Penalties for Academic Misconduct pages.
    • I have a copy of this assessment
STUDENT SIGNATURE:
Lochlan Larkin
DATE:



For electronic submissions only: 
By typing your name in the student signature field, you are accepting the above declaration.





Course Details
Code
ICT50220
Title
Diploma of Information Technology

Unit Details
Code(s)
Title(s)
ICTICT517
Match ICT needs with the strategic direction of the organisation



Assessment Task Details
Number 
Assessment Method
Title
AT2
Product Based
Multi-Stage Project Report
Type
Project/Assignment

Assessment Requirements
Purpose of the task:
This assessment is designed to gather evidence of the student’s ability to interpret a strategic plan and objectives of the organisation.  In order to do so, students are provided with a scenario to work with. As a part of their submission students will evaluate the current state of ICT in the organisation. They will identify the gaps and opportunities. The task also involves recommendation and prioritization of the proposed changes.  Students will also evaluate the difficulties in implementation of proposed changes and will also develop an action plan for implementation.

Instructions
Students are required to complete this task and submit all evidence required to meet the Product Based evidence marking criteria for this task.
    • To complete this task, students can use learning material of the unit and the other resources from government sites and other public domain information by providing a reference to the source. 
    • Important: The project has been divided into four stages.  For each stage the Scenario (brief) provided remain the same.  Each stage of the project is a different outcome align with the competency requirements
    • Students need to successfully complete all 4 stages in order to be deemed competent in this competency.
    • This submission is for Stage 3 – Develop change management plan.
    • Students need to upload the completed assignment online via Canvas.

Assessment Conditions
Due Date Stage 3: 26th May 2023
Time: Students are expected to upload the completed assignment before the end of 26th May 2023
Location and environment: Online via Canvas as a self-directed task. 
This task requires a student to complete activities typical of those required by a job role and workplace environment applicable to industry. 
This includes access to:
    • Simulated work scenario
    • Usage of information from reputable publicly available resources.


Authenticity: It must be the individual students own work and written in their own words. When quoting specific references, students must acknowledge the source. Evidence of plagiarism or cheating will result in the assessment being assessed as unsatisfactory and further investigation will occur. 


Resources and Equipment Required 
Students will need to provide:
    • Access to computer and word processing system such as MS Word.
    • Access to internet.
    • Online submission via canvas
The Assessor will provide:
    • Learning resources available through canvas.
    • The assessment task cover sheet electronically in Canvas
    • Reference to some other publicly available resources and general guidance.

Task Summary 
This is a stage 3 of the project.  This part is a continuation of the Stage 1 and Stage 2
For this task you need to develop a Change Management Plan using the provided organisational template (Change Management Plan for LMS implementation).
You need to complete the Change Management Plan for LMS implementation template and once you have completed it, you should submit this document to your supervisor for review and feedback. 

Note: 	You need to replace the text within the template “<<” and “>>” characters with pertinent information using the headings and the scenario as a guide in template: Change Management Plan for LMS implementation

Note that the assessor will play the role of your supervisor for the purpose of this assessment task. 
Assessment Outcome 
To successfully complete this activity, students are required to complete all requirements and submit all evidence to meet the Product Quality Criteria evidence criteria for this task to achieve a Satisfactory (S) result. The outcome of this assessment will contribute to the evidence used in the final decision to achieve competency for this unit/s. 
Assessment Submission
To meet the requirements of this assessment you are required to submit the following documents/evidence online via Canvas.
    • Completed assessment task cover sheet
    • Work addressing all the above listed tasks.



Student Name

Student ID


Assessment Task Outcome (Assessor use only)
Assessors: Please return this Feedback and Assessment Task Outcome section to the student. A copy must be retained on the student’s file with the evidence, or feedback will be provided in Canvas and kept in the student’s file with the evidence.
To satisfactorily complete this assessment task the student is required to have provided all correct product evidence.  The assessor must provide the student with written feedback specific to their performance. Where the performance outcome is:
    • Satisfactory (S) – summarise your findings as this will allow the student to understand why this outcome was achieved.
    • Unsatisfactory (US) – provide reasons as to why and you must include information about the areas needing improvement and where further evidence is required.
Where the student is granted the opportunity to resubmit, provide them with a resubmission due date.

Feedback to Student







Assessment Task No

Assessment Method
Product Based

Assessment Task Outcome
?
Satisfactory
?
Unsatisfactory
Date

The assessor is to complete the following declaration once the final assessment decision for this task has been made. 
Assessor Declaration
I declare that I have provided appropriate feedback and undertaken an assessment process which complies with the principles of assessment and the rules of evidence.

Assessor Name
Assessor Signature
Date









Other Assessment Information
Academic Integrity
Academic integrity is about presenting academic work in a moral, ethical and honest way. It means using ideas, knowledge and information to develop your own insights, not presenting someone else's work as your own or trying to gain unfair advantage. It also means acknowledging the work of others when you include it in your work.
This includes plagiarism, cheating, buying notes or assignments etc. There are serious penalties that may include repeating a new assessment task or being withdrawn from the unit and/or course. Students must ensure that all assessments are their own work (or group work and clearly noted as such).
Refer to https://www.swinburne.edu.au/student-login/academic-integrity/ for further information.
Decision Making Rules

Each assessment task will be given an outcome of either Satisfactory (S) or Unsatisfactory (US). The assessor must provide you with feedback about how well you performed in each task and record this on the Assessment Task Outcome Sheet or within Canvas at the end of each task.
Feedback will be provided about why the outcome is either satisfactory or unsatisfactory and also include information about the areas achieved and the areas for improvement or the need for a re-assessment if applicable. All tasks must be completed satisfactorily to be assessed as competent in the unit/cluster. 
How to Submit Assessments
When you have completed each assessment task, you will need to submit it to your assessor. Instructions about how and what to submit can be found at the beginning of each assessment task. You will need to ensure you retain a copy of your work before you submit them. These will not be returned to you.
A completed Assessment Task Cover Sheet will need to accompany most assessment tasks.
Reasonable Adjustment
Reasonable adjustment is the process of adjusting or changing the assessment process to meet the needs and characteristics of the student being assessed and any equity requirements to enable participation on the same basis as other students. The determination of ‘reasonableness’ requires a judgement that must consider the need to maintain the integrity of the unit of competency.
Reasonable adjustment can involve:
    • Adapting physical facilities, environment and/or equipment eg: setting up equipment at a lower height for easier access.
    • Making changes to the assessment arrangements eg: more time allowed for assessments.
    • Making changes to the evidence gathering techniques (eg: verbal rather than written questioning, use of a scribe, modifications to equipment)
You may request reasonable adjustment for assessment tasks. Note these adjustments are made at the discretion of your assessor based on your identified needs. However, the evidence collected must allow you to demonstrate all requirements of the unit.
Re-submission or Re-sit
(where tasks are not satisfactorily completed)
Students will be given the opportunity to re-submit or re-sit an assessment task that a teacher has assessed as unsatisfactory (US). The teacher will discuss this with the student and will determine if additional training is required prior to another attempt at the task. 
Re-submissions and re-sits can only be undertaken up until the unit end date as scheduled on the unit outline or as identified by the teacher. 
Resubmissions received after the scheduled unit end date may not be accepted unless approved by the teacher prior to the end date. 
Note: Assessment tasks submitted for the first time after the unit end date as scheduled in the unit outline will not be assessed and the student should re-enrol into the unit.
Reviews and Appeals
Students may apply to have their assessment reviewed or can appeal the outcome where they are unsatisfied with the decision on their assessment.
Refer to https://www.swinburne.edu.au/corporate/reviews-and-appeals/ 
Special consideration
You can apply for special consideration if something out of the ordinary and beyond your control happens and it impacts your ability to undertake and complete an assessment task. You will be required to provide documentation to support your application (eg: Medical Impact Statement, Statutory Declaration, police report, etc). 
If your application for special consideration is based on medical grounds, you must submit a Medical Impact Statement (page 3 of this form) completed by their Professional Practitioner to support your application.
You should submit a Special Consideration Application no later than 5pm on the third working day after the due date for the assessment task for which Special Consideration (SPC) is being sort. 
    • This form must be completed, scanned with supporting documentation and submitted via e-mail to mailto:<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
    • Late applications or applications that do not meet the documentation requirements as stipulated by the University may be deemed ineligible.
    • E-mail <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> if you:
        ? are unable to submit the form by the deadline OR
        ? change their mind and wish to retract their special consideration application.  Applications can be retracted within 2 working days from the day of the initial submission. This will need to be made in writing to <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Work Health and Safety 
All assessment tasks must be performed without risk to yourself, danger to others or damage to property, land or equipment. Students must abide by all instructions and directions related to this assessment task. If the teacher identifies any unsafe activity or potentially dangerous situations, the teacher can stop the assessment at any time.




Scenario:
Devon Technical College is a private Registered Training Organisation (RTO) with a campus based in Western Melbourne. It offers over 40 certificate and diploma level qualifications in the Vocational Education and Training (VET) sector for a large number of subject areas including business, community services, education, information technology, health, hospitality, and many others.
Students select from one of two study shifts (morning or afternoons) to undertake study, which is self-directed in nature or trainer led, and to undertake assessments. With the self-directed courses, trainers/assessors are on hand to handle student’s queries, while other courses are trainer led. 
There are currently 450 students that attend the institute across a wide range of classrooms. Depending on their studies, students who require access to a computer are given access Windows 10 desktop machine and a word processor and other software applicable to their studies plus access the internet. For classes that are self-directed, all learning materials are provided in print format, as are the assessments.
Student management is undertaken on a bespoke applications called “Student Manager”. Student Manager is a tool used to record student attendance, unit completion, student’s notes, and other applicable student management tasks.
Devon Technical College use a mixture of laptops and desktop machines which all have Windows 10 and Microsoft Office 2016 installed on them. The network is managed by two servers:
    • An Admin server has Windows Server 2016 installed on it and is used by the employees of Devon Technical College. It includes active directory, DNS, DHCP, and acts as the gateway to the internet. It also asks as an application server for the student manager application and its associated database.
    • A Student server also has Windows Server 2016 installed on it and is used by the students for study purposes. It also has active directory on it, and a separate domain implementing DNS and DHCP services.
Network Attached Storage is used for accessing both staff and student files. A UPS is used to protect the network from power loss and electrical surges.
The current network diagram of how the network components fits together is shown as follows:

A portion of the organisations Strategic Plan containing strategic goals is provided below:
Mission
To provide quality education.
Vision
To become Australia’s number one education provider using modern technologies and teaching platforms.
Objectives
The current objectives are listed as follows:
    • To deliver first-class education using modern technologies
    • To provide customer service excellence beyond expectations
    • To implement sustainable practices
Strategic Goals
The current goals are listed as follows:
    • To offer students new ways of learning
    • To expand throughout Australia
    • Increase student numbers for the following year
    • Create a new ICT lab for the students
Based on the strategic goals, the provider would like to phase out its print based learning and implement an online model that it hosts in its network. This will provide a sustainable approach to teaching, and to also allow for expansion throughout Australia within the costs of opening new campuses.
College Organisational structure 


You work in the information technology department at Devon Technical College at its campus in Western Melbourne. Your supervisor has tasked you to determine the best way to implement a Learning Management System (LMS) hosted at the campuses premises, and has provided some further resources that you can use for the implementation:
Employee
Position
Hourly rate
Yourself
IT technician
$35
Kim Brown
Networking Administrator
$45
Stephan Curry
Web developer
$35
Murphy O’Shea
Web designer
$35
Renju Chalakudy
LMS specialist
$38
Penny Taylor
Trainer/assessor
$30

The following is a portion of the organisations Project Management policy and procedures which you need to follow as part of your job tasks.
Project Management policy and procedures
Work tasks for implement a system change
When a possible change may be required to the current ICT system you must undertake the four following steps in a sequential order:
    1. Undertake gap analysis using the organisational template form: Gap Analysis Report
    2. Based on identified gaps, research solutions and complete a report using the organisational template form: ICT System Recommendation Report.
    3. Based on the agreed upon changes, develop a plan to implement the changes in an efficient method using the organisational template form: Change Management Plan
    4. Develop individual action plans to implement and manage the changes using the organisation template form: Action Plan.

WHS Process and procedures
Scope-
The purpose of this policy is to show the commitment of the organisation to ensure the health & safety of its employees, contractors and visitors by removing, reducing or minimising the risks to health and safety, so far as is reasonably practicable as per the Victorian Occupational Health and Safety Act 2004 and Occupational Health and Safety Regulations 2017.
Responsibilities- 
a) Management 
Management is responsible for providing and maintaining: 
    • a safe working environment 
    • safe systems of work 
    • plant and substances in safe condition 
    • facilities for the welfare of all workers 
    • any information, instruction, training and supervision needed to make sure that all workers are safe from injury and risks to their health 
    • a commitment to consult and co-operate with workers in all matters relating to the health and safety in the workplace 
    • ensure that all employees observe safe working practices, adhere to policies and procedures 
    • a commitment to continually improve our performance through effective safety management. 
    • comply with WHS Legislation, Regulations and relevant Australian Standards. 
b) Employee 
Each worker (employees) has an obligation to: 
    • comply with safe work practices, with the intent of avoiding injury to themselves and others and damage to plant and equipment 
    • take reasonable care of the health and safety of themselves and others 
    • wear personal protective equipment and clothing where necessary 
    • comply with any direction given by management for health and safety 
    • not misuse or interfere with anything provided for health and safety 
    • report all accidents and incidents on the job immediately, no matter how trivial 
    • report all known or observed hazards to their supervisor or manager. 

c) Visitors 

Visitors are required to comply with all the organisation’s policies and procedures whilst on the premises and report all accidents and incidents to the relevant employee as soon as reasonably practicable. In the event of an emergency, the visitor must follow the emergency evacuation procedures.
WHS responsibilities of ICT staff:
    • Make sure all the electric equipment’s must be turn off during the installation of computer.
    •  Do not lift heavy equipment’s like printer by yourself 
    • Make sure all the cables that used in the installation and connection are not hazardous
    • Do not use broken cables 
    • Clean the worksite after the completion of the task 

Risk Assessment and Hazard Identification 
The organisation will ensure that it will undertake ongoing comprehensive hazard identification and risk assessments of all The RTO’s operations including offices and campus. Hazard identification, risk assessment and elimination and control implementation will be undertaken at the beginning of each activity to ensure that: 
    • Any foreseeable hazards that may arise in the workplace can be identified. 
    • The risk of harm arising from identified hazards can be assessed; 
    • Hazards can be eliminated where possible, or if this is not reasonably practicable, safety controls can be implemented to reduce the risk to as low as reasonably practicable; and 
    • Monitor and review the effectiveness and efficiency of controls. 
The organisation will ensure that WHS inspections of each work area will be conducted on a quarterly basis and a Risk Assessment/Hazard Identification form will be completed.




Using the information above answer the following question in a sophisticated and coherent manner:

ICT system changes
<< Document what ICT change(s) are occurring to implement the change. This should include a full list of the hardware and software components>>