create a resume and improve the the pre-existing one  you are you are going to replace alliance Global with ambassador mangement group as a SDR your task were making and out bound calls to Prefect who Had  cdLA aND WHO FITS THE  driscription for a truck driver you screen potential truck driver so we can provide them with job so long as they meet ALL THE CITERIA also add on you reesume that you worked foor rreferrizer as an  appointment setter and also explain the thing you do on  a day  to basis in those job also this is your resume :  resume: Kendrick Mitchell
javellmitchell@gmail.com
PROFILE
+18763942618
Dynamic and results-driven professional with over 6 years of diverse experience in customer support,
sales, and client services across global platforms. Skilled in enhancing user experiences through
effective engagement, problem-solving, and cross-functional collaboration. Proficient with industry
standard tools including Salesforce, Zendesk, and Tableau. Adept at thriving in fast-paced
environments that require adaptability and a strong grasp of technology-driven systems. Demonstrated
capability to work effectively in both remote and on-site settings. Highly committed to continuous
improvement, professional growth, and delivering exceptional support to diverse clientele.
EXPERIENCE
Outdoorsy (Remote), Customer Support Specialist
Streamlined support processes to enhance efficiency.
•
2022 – 2023
Managed and resolved customer inquiries and issues through email, chat, and phone channels.
•
•
Collaborated with cross-functional teams to address complex problems and improve the overall
customer experience.
Utilized Salesforce and Zendesk for efficient customer relationship management.
•
•
Engaged in ongoing product and process training, gaining expertise in the travel and recreational
vehicle industry.
Alliance Global (Remote), Sales Representative
•
2021 – 2022
Led remote sales efforts, acquiring new clients through targeted outreach and relationship
building strategies.
Managed sales pipeline using Salesforce, ensuring accurate forecasting.
•
Conducted virtual product presentations and demonstrations to potential clients.
•
•
Exceeded sales targets by implementing innovative sales techniques and staying informed about
products and services.
Brand Advocate (Aetna and Humana),
Customer Service Representative
•
2018 – 2021
Acted as a primary liaison for Aetna and Humana, delivering exceptional service to maintain brand
integrity.
•
Guided members through health insurance plans, benefits, and claims processes, ensuring clarity
and compliance with HIPAA regulations.
•
Managed member inquiries using CRM tools, resolving issues related to claims, billing, and
coverage promptly.
•
Collaborated with healthcare providers and internal teams to resolve issues efficiently and
effectively.
Supported the training and development of new hires by sharing best practices and expertise.
•
•
Stayed updated on healthcare policies and industry trends to provide accurate information to
members.
KEY SKILLS
•
Advanced Multichannel Support: Proficient in managing customer interactions through voice, live
chat, email, and social media platforms.
•
CRM and Data Management: Skilled in Salesforce and Zendesk usage, adept at leveraging these
platforms for comprehensive customer relationship and ticket management.
•
Empathy and Problem-Solving: Recognized for utilizing empathy in customer interactions,
combined with efficient problem-solving skills to deliver meaningful solutions.
•
Consultative Approach: Expert in adopting a consultative stance to understand customer needs
thoroughly and tailor support efforts to those needs.
•
Process Improvement: Committed to identifying and implementing process improvements that
enhance efficiency and customer satisfaction.
•
Self-Motivated Worker: Proven ability to work independently and maintain productivity in remote
settings, demonstrating strong self-management and organizational skills.
•
Continuous Learning and Adaptability: Dedicated to ongoing professional development, including
product training and process upskilling, to remain at the forefront of industry best practices.
EDUCATION
DISTINCTION COLLEGE
Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of
Account, Principles of Business, Social Studies
REFERENCES
Available upon request