Chelsea, 29 Dec. 2024 , 01:57pm
Hi

O2 Virtual Assistant, 29 Dec. 2024 , 01:57pm
Thanks for messaging with O2.
[Read]

O2 Virtual Assistant, 29 Dec. 2024 , 01:57pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
[Read]

Chelsea, 29 Dec. 2024 , 01:57pm
07494150183

O2 Virtual Assistant, 29 Dec. 2024 , 01:57pm
[Rich Content]
[Read]

Chelsea, 29 Dec. 2024 , 01:58pm
Billing & Payments 💷

O2 Virtual Assistant, 29 Dec. 2024 , 01:58pm
[Rich Content]
[Read]

Chelsea, 29 Dec. 2024 , 01:58pm
Monthly payments

O2 Virtual Assistant, 29 Dec. 2024 , 01:58pm
[Rich Content]
[Read]

Chelsea, 29 Dec. 2024 , 01:58pm
I can't make my payment

O2 Virtual Assistant, 29 Dec. 2024 , 01:58pm
[Rich Content]
[Read]

Chelsea, 29 Dec. 2024 , 01:58pm
Something else

O2 Virtual Assistant, 29 Dec. 2024 , 01:58pm
Please call our Payment Management team and we'll find a solution that’s right for you  
  
Call 0800 902 0217  
The opening times are:  
Mon to Fri– 8am to 8pm, Sat – 8am to 6pm Sun– 9am to 6pm.
[Read]

O2 Virtual Assistant, 29 Dec. 2024 , 01:59pm
[Rich Content]
[Read]

Chelsea, 29 Dec. 2024 , 01:59pm
👎 No

O2 Virtual Assistant, 29 Dec. 2024 , 01:59pm
[Rich Content]
[Read]

Chelsea, 29 Dec. 2024 , 01:59pm
Speak to an Expert

O2 Virtual Assistant, 29 Dec. 2024 , 01:59pm
Thanks 👍- give me a second whilst I check your details.
[Read]

O2 Virtual Assistant, 29 Dec. 2024 , 01:59pm
[Rich Content]
[Read]

Chelsea, 29 Dec. 2024 , 01:59pm
It’s about my Account

O2 Virtual Assistant, 29 Dec. 2024 , 01:59pm
Thanks! 🙏
[Read]

O2 Virtual Assistant, 29 Dec. 2024 , 01:59pm
Please can you confirm your full Name
[Read]

Chelsea, 29 Dec. 2024 , 02:00pm
Chelsea warwick

O2 Virtual Assistant, 29 Dec. 2024 , 02:00pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
[Read]

Chelsea, 29 Dec. 2024 , 02:00pm
Yes

O2 Virtual Assistant, 29 Dec. 2024 , 02:00pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
[Read]

Info [Automated], 29 Dec. 2024 , 02:00pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Read]

Chelsea, 29 Dec. 2024 , 02:00pm
Hi I need an extension on my account

Soaif Ali, 29 Dec. 2024 , 02:03pm
Hi Chelsea, thanks for contacting O2. I can see you need help with regards to payment extension.  
  
Please Note:- As of now, we are unable to delay the payments. Hence, I advise you to contact the Payments Management Team on call.  
  
All you need to do is get in touch with our dedicated Payments Management Team who will be able to take appropriate actions on your account to delay the payments. You'll have to get in touch with them on 202 free from your O2 number or 0344 8090 202 from landline. They are available Mon to Fri - 8am to 9pm, Sat - 8am to 8pm, Sun - 8am to 6pm. They will be in a better position to provide the correct support and help you need to make payments moving forward.  
  
To make it easier for you  
You can press * or 2 twice to speak to a customer service advisor. If you are unable to ring then you can switch your phone off and back on again and it will work.  
  
I wish I could do this by myself, but don't have any options to do so.  
Thanks for understanding.  
  
Certainly, before you go, is there anything else I can help you with?
[Read]

Chelsea, 29 Dec. 2024 , 02:03pm
I just need my phone put back on and can't call i need help through chat you usually do it on chat

Chelsea, 29 Dec. 2024 , 02:04pm
I'm not well lost my voice and need my phone activated for work

Chelsea, 29 Dec. 2024 , 02:14pm
???

Soaif Ali, 29 Dec. 2024 , 02:14pm
I can understand that you would be looking to get your issue resolved at the earliest.  
You can connect with us tomorrow between 9:00 am to 5:00 PM and we can get you connected to them over the messaging platform.  
  
Currently, the team is not available over messaging.
[Read]

Chelsea, 29 Dec. 2024 , 02:15pm
I need my phone back on now

Chelsea, 29 Dec. 2024 , 02:16pm
Not tommorow I need it for work

Soaif Ali, 29 Dec. 2024 , 02:20pm
I truly understand how important it is for you to have your phone active, especially when it’s crucial for your work.  
  
Given the circumstances, I recommend that you try reaching out to someone who can assist you with making a call to the Payments Management Team, as they have the tools to reactivate your service right away. Alternatively, if you're able to let someone else make the call on your behalf, that might expedite the process.  
  
I wish I could resolve this for you immediately.  
  
I deeply empathize with your situation, and I’m here to help with anything else within my capacity while you find a way to resolve this. Please let me know how else I can assist you at this time.  
  
We will stay connected, Just do not click on (X).
[Read]

Soaif Ali, 29 Dec. 2024 , 02:57pm
I hope we have not caught you at an odd time. I do not mean to haste you, just checking if you have any further questions regarding your query? Please let me know.
[Read]

Chelsea, 29 Dec. 2024 , 02:58pm
Is there no way I can get it on just for a few days

Soaif Ali, 29 Dec. 2024 , 03:15pm
Chelsea, believe me there is absolutely no way to do this right now on chat.  
If there was a way, I would have done that for you.  
  
You will either need to ring the team via 202 or reach us tomorrow morning.  
  
Let me know if there is anything else I may assist you with?
[Read]

Chelsea, 29 Dec. 2024 , 03:16pm
And I would like to now why there is 7pound charger on my account

Soaif Ali, 29 Dec. 2024 , 03:23pm
You have been charged for using Premium and Info Services via 78484  
  
Services that use premium texts include:  
  
Sending messages to radio stations  
Chat services  
Accessing low cost calls to international numbers  
Entering TV competitions  
Voting in TV reality shows  
Charity donations  
  
Some premium rate services run as a subscription. They’ll automatically send a welcome text when you sign up, explaining how to cancel.  
  
Here are a few steps you can take to unsubscribe or query charges:  
  
The most common way to unsubscribe is to text STOP or STOP ALL to the number given in the premium message. This might be different to the number used to send you the message. It’ll be a five digit number. Within 24 hours, you’ll get a free text confirming that the subscription has been stopped.  
  
Do let me know if you want me to add a £0.00 spend cap on your account, to avoid this charges in future.
[Read]

Chelsea, 29 Dec. 2024 , 03:24pm
I haven't done that at all

Soaif Ali, 29 Dec. 2024 , 03:37pm
Chelsea, I completely understand how concerning this situation is for you. I want to assure you that we do have a record indicating that your account has received premium texts from the number 78484.  
  
I recognize that this can be frustrating, especially if you don’t recall signing up for any services. It’s important to me that we address your concerns thoroughly. I recommend contacting the team from which the text was received so they can provide you a compensation.  
  
Please let me know if you need assistance in reaching out to them or if there’s anything else I can do to support you right now. Your satisfaction is important to us!
[Read]

Chelsea, 29 Dec. 2024 , 03:43pm
I dont now what that is and I was just on a call to 02 to get my phone back on but that call ended and it is not letting me call back

Chelsea, 29 Dec. 2024 , 03:49pm
??

Chelsea, 29 Dec. 2024 , 03:54pm
Please can someone help me

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic