Paraphrase the below and end with q question like, is that correct?

Kelly, 20 Dec. 2024 , 08:53am
It’s not a transfer of ownership what ? I am saying I am currently not using this number it is because I am undergoing and investigation with the financial ombudsman I have the SIM card here at home but currently not using it I have it in a phone but choosing not to use it atm . I am trying to work out how when I’ve screenshotted that I’ve used no minutes no texts no data there is a 51 pound bill it should only be device plan

Kelly, 20 Dec. 2024 , 08:53am
Yes, continue ✔️

O2 Virtual Assistant, 20 Dec. 2024 , 08:53am
Thanks for messaging with O2.
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O2 Virtual Assistant, 20 Dec. 2024 , 08:53am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Kelly, 20 Dec. 2024 , 08:53am
07802667613

O2 Virtual Assistant, 20 Dec. 2024 , 08:53am
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Kelly, 20 Dec. 2024 , 08:53am
Billing & Payments 💷

O2 Virtual Assistant, 20 Dec. 2024 , 08:53am
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Kelly, 20 Dec. 2024 , 08:54am
Billing Issue

O2 Virtual Assistant, 20 Dec. 2024 , 08:54am
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Kelly, 20 Dec. 2024 , 08:54am
I’m not paying 51 pound for a phone I don’t use and your managers can’t even sort my account out

O2 Virtual Assistant, 20 Dec. 2024 , 08:54am
Sorry, we need you to select one of the below options.
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O2 Virtual Assistant, 20 Dec. 2024 , 08:54am
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Kelly, 20 Dec. 2024 , 08:54am
Bill higher than expected

O2 Virtual Assistant, 20 Dec. 2024 , 08:54am
There are a few reasons your bill could be higher that you were expecting.  
  
Lets work it out together.
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O2 Virtual Assistant, 20 Dec. 2024 , 08:54am
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Kelly, 20 Dec. 2024 , 08:54am
None of these

O2 Virtual Assistant, 20 Dec. 2024 , 08:54am
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Kelly, 20 Dec. 2024 , 08:56am
Monthly bill

O2 Virtual Assistant, 20 Dec. 2024 , 08:56am
The most common reason for an unexpectedly high bill is going over your monthly allowance of texts and minutes. When this happens, you'll be charged at our standard rate.
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O2 Virtual Assistant, 20 Dec. 2024 , 08:56am
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O2 Virtual Assistant, 20 Dec. 2024 , 08:56am
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Kelly, 20 Dec. 2024 , 08:56am
Oh for gods sake I just need to speak to an agent

O2 Virtual Assistant, 20 Dec. 2024 , 08:56am
Sorry, we need you to select one of the below options.
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Kelly, 20 Dec. 2024 , 08:56am
👎 No

O2 Virtual Assistant, 20 Dec. 2024 , 08:56am
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Kelly, 20 Dec. 2024 , 08:57am
👎 No

O2 Virtual Assistant, 20 Dec. 2024 , 08:57am
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Kelly, 20 Dec. 2024 , 08:57am
Speak to an Expert

O2 Virtual Assistant, 20 Dec. 2024 , 08:57am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 20 Dec. 2024 , 08:57am
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Kelly, 20 Dec. 2024 , 10:31am
It’s about my Account

O2 Virtual Assistant, 20 Dec. 2024 , 10:31am
Thanks! 🙏
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O2 Virtual Assistant, 20 Dec. 2024 , 10:31am
Please can you confirm your full Name
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Kelly, 20 Dec. 2024 , 10:31am
Kelly cozens

O2 Virtual Assistant, 20 Dec. 2024 , 10:31am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Kelly, 20 Dec. 2024 , 10:31am
Yes I am

O2 Virtual Assistant, 20 Dec. 2024 , 10:31am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 20 Dec. 2024 , 10:46am
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
[Sent]

Info [Automated], 20 Dec. 2024 , 10:57am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]