Louise, 04 Jan. 2025 , 01:26pm
Hello

O2 Virtual Assistant, 04 Jan. 2025 , 01:26pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 04 Jan. 2025 , 01:26pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Louise, 04 Jan. 2025 , 01:26pm
07446832002

O2 Virtual Assistant, 04 Jan. 2025 , 01:26pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 04 Jan. 2025 , 01:26pm
[Rich Content]
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Louise, 04 Jan. 2025 , 01:27pm
It’s about my Account

O2 Virtual Assistant, 04 Jan. 2025 , 01:27pm
Thanks! 🙏
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O2 Virtual Assistant, 04 Jan. 2025 , 01:27pm
Please can you confirm your full Name
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Louise, 04 Jan. 2025 , 01:27pm
Louise Winn

O2 Virtual Assistant, 04 Jan. 2025 , 01:27pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Louise, 04 Jan. 2025 , 01:27pm
Yes

O2 Virtual Assistant, 04 Jan. 2025 , 01:27pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 04 Jan. 2025 , 01:27pm
You are now connected to Suraj, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Suraj will be replying in a few minutes.
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Suraj, 04 Jan. 2025 , 01:35pm
Hi Louise, thank you for being patient while waiting for my response and completing the security check. I'll certainly check your account and help you with account query.  
  
I would request you to share more information about your query so that I can have a better understanding and assist you today in the best possible way.
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Suraj, 04 Jan. 2025 , 01:43pm
I hope I’m not disturbing you, wanted to check if you need any more information regarding your account?
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O2, 04 Jan. 2025 , 01:51pm
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 04 Jan. 2025 , 01:51pm
[Rich Content]
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Louise, 04 Jan. 2025 , 02:31pm
Yes, continue ✔️

O2, 04 Jan. 2025 , 02:31pm
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
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Info [Automated], 04 Jan. 2025 , 02:31pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Louise, 04 Jan. 2025 , 02:33pm
Why is my bill is so high even though I have all unlimited text data n mins .. quite disappointed after move to 02 for the first time after left three n my bills was quite shocking … why so much n I thought there was no hidden cost ?

Louise, 04 Jan. 2025 , 02:34pm
I have just paid it off today n I want to start fresh and be sure that I won’t have to pay the same high bills next month also can you change the date to suit me after the 25 of every month direct debit please

Louise, 04 Jan. 2025 , 02:36pm
Hello

Louise, 04 Jan. 2025 , 02:38pm
Hello

Soaif Ali, 04 Jan. 2025 , 02:40pm
Hi Louise, and good afternoon! I appreciate you contacting O2. My apologies for the wait.  
  
I see that you have been charged £48.75 for sending 75 MMS to the number ending, 249  
4 MMS to the number, 650 and 1 to 736  
  
Do let me know if you want me to add a £0.00 spend cap on your account to avoid similar charges in future.  
  
Talking about the payment date, please Note:- On our new billing systems, you are unable to choose one specific payment date. However; you can choose any one payment date range, our automated system will decide the new payment date for you and that date will be set as your new payment date. Payment date can only be changed once every 90 days. Also we do not have the option to change the date manually. I hope you'll understand.  
  
Your new payment date range options are: 1-7 days, 8-14 days, 15-21 days and 22-28 days. 1-7 means payment will be taken between 1st and 7th of every month. You can select any range of your choice.  
  
May I know the payment date range you want opt-in for your account?
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Louise, 04 Jan. 2025 , 02:43pm
I’m not dear why mms of 2 / 3 mobile number charged don’t understand.. it’s that inks to emoji?

Louise, 04 Jan. 2025 , 02:43pm
Please keep English basic cos English no my first language as I am deaf so just straight to the point without all the too much information

Louise, 04 Jan. 2025 , 02:44pm
I would preferred to used 22-28 every month please direct debit

Louise, 04 Jan. 2025 , 02:46pm
I just don’t want to pay that amount again cos is shocking as I only pay 20.00 for SIM card only

Act as Soaif Ali and suggest the next best response saying and improvising, Sorry to know about your situation. Yes, you are correct. Emojis sent via text are also considered as MMS.
Do let me know if you want me to add a spend cap.

Coming to the payment date part, I've checked the pro rata charges, which will potentially apply to your bill.  
Pro rata charges after changing a payment date mean calculating fees based on the time used between the old payment date and the new one. 
The total charge including pro rata charges to adjust the next billing cycle is:   
Pay Monthly 12002219767:
£25.81
Monthly charges:
£25.81
 
Shall I go ahead? 
. Response should be acknowledging and empathetic