this is my resume, please provide a introduction based on this resume

                  DEEPAK S         
ServiceNow Developer
PROFI LE
	Results driven and detail - oriented
	ServiceNow Developer with 5 year of experience in the design and development of enterprise business solutions
	leveraging ITIL best practices and
	specializing in the IT Asset Management (ITAM) and IT Service Management (ITSM) module. I am proficient in ServiceNow Scripting.

EDUCATION
	Bachelor of Technology in Computer Science and Engineering
JC Bose University of Science

SKILLS
	ServiceNow Implementation ServiceNow IT Service Management (ITSM)
	ServiceNow Hardware Asset Management (HAM)

TECHNICAL COMPETENCIES
	ServiceNow Admin
	ServiceNow ITSM ServiceNow HAM

APPLICATION EXPERTIS E
	LENOVO (ITSM)
	IT Asset Management
	IDFC BAU Support (Hardware ASSET MANAGEMENT) DEVELOPMENT
PROFESSIONAL SYNOPSIS
ServiceNow Implementation
	Experienced in the development, enhancement, and maintenance of ServiceNow solutions and ITSM processes in the areas of IT Service Management.
	Experience developing ServiceNow applications and Business requirements and technical documents.
	Enhancements and development in Incident Management, Problem Management and Service Catalog Management.

WORK EXPERIENCE
	Servicenow developer
(JSSource Bridge) - Jan 2020 – Nov 2021

	Software Developer
Inmorphis - Dec 2021 – Oct 2024

	Pmd NowSolutions 
ServiceNow Developer - Oct 2024 - Present

CERTIFICATIONS
	ServiceNow Certified System Administration 
	ServiceNow Certified Application Developer 
	ServiceNow Certified Implementation Specialist- ITSM

 
Detailed Project Experience
ServiceNow ITOM (CMDB, Discovery)
•	Designed and implemented a scalable CMDB model aligned with business needs, enhancing service asset and configuration management processes.
•	Configured and optimized Discovery to automate infrastructure discovery.
•	Integrated third-party monitoring tools with ServiceNow Event Management for proactive incident detection and resolution.
•	Developed service maps for critical business services, enabling impact analysis and reducing MTTR.
•	Implemented data reconciliation and normalization rules to maintain CMDB data integrity.
•	Customized MID Servers to support complex Discovery scenarios across hybrid environments.
•	Automated work flows using Orchestration to streamline IT operations and improve efficiency.
•	Collaborated with stakeholders to define ITOM use cases and translated them into technical solutions.
•	Conducted CMDB audits and reconciled discrepancies to ensure accuracy and compliance.

ServiceNow Vendor Resource Management Implementation for a banking client
•	Configured ITIL Process configurations for Incident, Problem, Change, Asset and Knowledge Management in ServiceNow.
•	Customized ITSM process flows in order to meet the business requirements.
•	Configured Service Catalog categories, catalog items, approvals, and dynamic task.
•	Manage Vendor On-boarding and Engagements.


ServiceNow TSM Implementation for Lenovo client
•	Responsible for day-to-day management within the platform.
•	Worked with clients and functional requirements within ServiceNow.
•	Implemented Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Business Rules, and data imports and exports.
•	ServiceNow application development, including creation and configuration of Service Catalogs, Email Notifications, and Data Import.
•	Experienced in the analysis, development, and automation of various ITSM processes including Incident Management, Change Management, Asset Management, and Service Requests.
•	Created new Business Rules, Client catalog script, and Client Script • Create a Transform Map for Importing data into ServiceNow.
•	Manages Users, Groups, and Roles.
•	Manages data with Tables, Import Sets, and Update Sets.
•	Develops and improves user systems procedures and prepares documentation.
•	Develop necessary development documentation as needed e.g.: technical design, developer notes etc.

ServiceNow ITAM Implementation in IDFC Banking Environment
•	Design development and deployment of the IT Asset Management (ITAM) module, ensuring efficient asset tracking.
•	Develop custom applications, business rules, client scripts, UI policies, and UI actions to enhance ITAM functionality.
•	Implement role based access controls and data protection measures to ensure secure asset data handling.
•	Utilize Import Sets and Transform Maps to import and cleanse asset data from various sources.
•	Create and maintain comprehensive documentation for ITAM processes, configurations, and customizations.
•	Provide technical support to end users, stakeholders on ITAM functionalities.
•	Configured and maintained ITAM workflows, asset lifecycle stages.
•	Developed custom reports to provide insights into asset utilization, compliance and depreciation.
•	Active participants in ServiceNow Community and Forums.


ServiceNow ITSM Implementation
•	Document development work as needed for implementation (i.e., User Stories, Development and Scripting documentation, Status, etc).
•	Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
•	Written script includes and invoked them in business rules and client scripts.
•	Developed Custom Application, Configured ACLs,Build reports, gauges, and home pages.
•	Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow.
•	Development of Service catalog which includes creating new catalog items, designing work flows and execution plan.
•	Created and edited knowledge articles such as a policy or release notes to share information across the organization.
•	Developed various work flows for Catalog Items and Change Management Process
•	Create new service catalog requests and items with variables and variable sets.
•	Create and use update sets to move customizations between systems
•	Search, populate, and customize the knowledge base
•	Integrated LDAP directory to streamline the user login process to automate the administrative tasks, such as creating users and assigning them roles.
•	Communicate technical problems and solutions to both technical and non - technical audiences.
•	Writing Catalog client scripts and UI policies to make client side changes.
•	Created Buttons and context menus both on form and lists using UI actions.
•	Advise on options, risks and impacts on business processes and technical solutions.
•	Worked on third party Web Services using SOAP Messages.
•	Created UI Actions on the forms and given ACL's to the users.
•	Participate productively in a Collaboration process as part of an agile scrum team.
•	Strong understanding of ITIL and Service Management.
•	Involved in writing of JavaScript, Jelly Script, and J Query.

Servicenow developer (ITSM)
 
Resposibilities:
 
•	Implemented standard ITSM processes for smooth operation i.e., Incident, Problem,Change, Knowledge, Release and Service Request Management
•	Experience with development and implementation of ServiceNow ITSM modules.
•	Responsible for handling any escalations from the users in accordance with established ITSM processes and SLAs and accordingly update the management for any corrective & preventive actions to be implemented.
•	Conduct analysis on the impact of changing the current category and subcategory structure on ITSM modules.implementation of ServiceNow ITSM tool for different ITIL processes including Incident, Change, Problem, Knowledge, Service Request, Service Level Management, Service Portal, Translation in local languages, etc.
•	Good knowledge of integration ServiceNow to Facebook and Facebook messenger.
•	Implemented Service-Now ITSM applications using best practice processes, methods, testing, and training projects for multiple, diverse organizations.
•	Experience on working with Script Includes and Scripted REST Services.
•	Worked on bi-directional ebonding integration of Incident, Problem, Change and Knowledge management.
•	Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
•	Managed all Change Management Information (Service-Now). Configured multilevel approval workflow for the change request.
•	Customizations Migration between Instances using Update Set.
•	Extensively worked on Implementation, Customization and Maintenance of ITSM modules such as Incident, Change, Problem and Knowledge in ServiceNow.