Generate the next best response from Soaif Ali's side stating that 9th was the earliest estimated delivery, I am sorry that the order wasn't delivered by 9th but it will surely be delivered before 20th

Here's the chat for more info:

Anna, 10 Dec. 2024 , 08:34am
Hi

O2 Virtual Assistant, 10 Dec. 2024 , 08:34am
Thanks for messaging with O2.
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O2 Virtual Assistant, 10 Dec. 2024 , 08:34am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Anna, 10 Dec. 2024 , 08:34am
07703367789

O2 Virtual Assistant, 10 Dec. 2024 , 08:34am
[Rich Content]
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Anna, 10 Dec. 2024 , 08:34am
Buying & Upgrading 🛒

O2 Virtual Assistant, 10 Dec. 2024 , 08:34am
[Rich Content]
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Anna, 10 Dec. 2024 , 08:34am
Yes

O2 Virtual Assistant, 10 Dec. 2024 , 08:35am
[Rich Content]
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Anna, 10 Dec. 2024 , 08:35am
My order is missing

O2 Virtual Assistant, 10 Dec. 2024 , 08:35am
I'm sorry you're having issues with your order. If you think it's missing, please head to the Order Tracker in My O2 to see if you can get the courier details to contact them directly. If you're unable to do this, please speak with one of our friendly experts.
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O2 Virtual Assistant, 10 Dec. 2024 , 08:35am
[Rich Content]
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O2 Virtual Assistant, 10 Dec. 2024 , 08:35am
[Rich Content]
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Anna, 10 Dec. 2024 , 08:35am
👎 No

O2 Virtual Assistant, 10 Dec. 2024 , 08:35am
[Rich Content]
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Anna, 10 Dec. 2024 , 08:35am
Speak to an Expert

O2 Virtual Assistant, 10 Dec. 2024 , 08:35am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 10 Dec. 2024 , 08:35am
[Rich Content]
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Anna, 10 Dec. 2024 , 08:35am
It’s about my Account

O2 Virtual Assistant, 10 Dec. 2024 , 08:35am
Thanks! 🙏
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O2 Virtual Assistant, 10 Dec. 2024 , 08:35am
Please can you confirm your full Name
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Anna, 10 Dec. 2024 , 08:36am
Anna falconer

O2 Virtual Assistant, 10 Dec. 2024 , 08:36am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Anna, 10 Dec. 2024 , 08:36am
Yes

O2 Virtual Assistant, 10 Dec. 2024 , 08:36am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 10 Dec. 2024 , 08:51am
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
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Info [Automated], 10 Dec. 2024 , 09:01am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Soaif Ali, 10 Dec. 2024 , 09:02am
Hi Anna, good morning. Thanks for contacting O2.  
  
Sorry to know that you are still waiting for your order. Indeed there's been a delay and I am sorry for it.  
  
This is because our warehouse is experiencing issues which may result in delays to some orders being processed.  
  
8k orders were processed and delivered over the weekend. We continue to focus on re-gaining access to our main warehouse and accessing the stock within it.  
  
You can expect your parcel any time before 20th December.  
  
Be assured, you will definitely get your order any how before Christmas.  
  
My tip here would be to please keep refreshing your mail box, and keep an eye on junk and spam folders on regular basis to check if the order is out and a tracking number is generated.  
  
And lastly, make sure that you are available on the address to collect the order on the delivery date.  
  
My apologies again for the delay. Hope you would understand it.  
  
Let me know if there is anything else I may assist you with?
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Anna, 10 Dec. 2024 , 09:05am
I work in a warehouse so understand how things work my only problem is I spoke with someone last week and they told me it would be processed by the 9th