1)	Is the Review Life Cycle Report currently available in ClaimsMonitor, or does it need activation by the Aon team? Your ClaimsMonitor or UnderwritingMonitor Accounts Administrator can add the Review Lifecycle Report to your account. Alternatively, you may contact <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> for assistance.
2)	Can we track historical CPI changes for specific questionnaire modifications? Our Questionnaire Simulator Excel tool allows clients add answer scenarios and view the impact on CPI/UPI. This tool can be used to compare changes across different versions of your questionnaires.
3)	Can we allow the reviewees to see their CPI results without having to go through the manager? In the Accounts Module your Accounts Admin can set the following CPI/UPI view permissions: 
a.	Calculate CPI on Active Review: 
Allows reviewer to calculate the CPI/UPI on a review before the review is submitted. Reviews must be assigned to a CPI/UPI workflow in Assessments.
b.	View CPI in Summary & Review Index (Tab): 
Allows reviewer to view the CPI/UPI on the Review Summary and in the Review Index Tab Score column.
c.	View CPI on Analytics Report Card
4)	Is there a launch timeline for the new "more data" structure? We are aiming for Q2 2025.
5)	For the new Team Override option, will the new override have the analytics correctly displayed for the new supervisor or is it only available in the analysis grid? The new ‘Supervisor Override’ and two custom override fields are only available in the Analysis Grid pivot table dimensions.
6)	Will using the Team Override fields in Analytics override all metrics? Yes, using the Team Override fields in the Analysis Grid will override all metrics in the Analysis Grid after the Team Override.
7)	Can only Accounts Admin's create Team Overrides? Yes, only Account Admin's with the Team Override permissions can configure Team Override fields.
8)	Are we limited to 3 override fields? Yes, currently we have the Supervisor Override & the 2 custom override fields on which you can update the field name and determine field values.
9)	Are the preview assessments we see before a deployment finalised, or will they change if we log out of CM and log back in? The Preview Reviews results reflect your Assessment’s configuration at the time the Preview Reviews is executed. Underlying factors that can change the Preview Reviews results can be a new, just loaded, loss run file or a change in your data profile. These factors could have been introduced after your last Preview Reviews. If you logged out and back in within a couple of minutes, the likelihood of Preview Reviews results changing is low.
10)	Do the Analytic Review Lifecycle Reports provide the time spent by reviewer on each phase of the audit? No, they provide time in hours the review spends in each queue.
11)	Is Auto-Advising available on all coverages? Currently, we have deployed AA for Auto-coverage claims, however, this is due to a lack of diverse data on our end. The system is set up to deal with additional coverages and lines of business, however, until we have that data and help text surrounding the questionnaires, we will only have Auto.
12)	How is one customer’s data used with other customers who want to use the Auto-Advising system? The AA system operates independently for each customer. Development partners would be aiding in creating a system that is tailor-made to their own business needs and would never be served to any other partner.
13)	What would the “development partnership” process be like for Auto-Advising?  The ClaimsMonitor team would integrate the AA system directly into your ClaimsMonitor platform. There would be area within the questionnaires for client feedback which would be used to refine the system’s responses based on your business needs. We already have access to loss run data; however, we would also need your notes data to draw from.
14)	Why are we only seeing data on “Yes” responses? Our Auto Advising System is currently constrained to limited data inputs (only adjuster notes and limited loss run) and a limited definition of any qualifiers within the questions. There are situations where the questionnaires that lack clarity and our data does not encompass all or even most of the claim activity. Due to these factors, our system will default to a “No” or “Unknown” status, which is not a properly informed response, but rather a testament to a lack of information given to it.


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