You have to analyze this interview, then distill a theme and give 3 codes.

Interview 2
Interviewer: Hi [anonymous interviewee].
Interviewee 2: Hello!
Interviewer: So thank you for agreeing to take part in this interview. So in this interview I would like to discuss a few things about technology and primary health care for you.
I'm trying to to understand how technology has impacted the way you access and interact with the health care providers and so on. So first question.
In what ways do you use technology to access health care? So do you use any anything to book appointments for example? Feel free to give me an example.
Interviewee 2: Yes, so I often book, well, I look for different clinics depending on what i'm after.
So I generally do a search of, you know. If I need a specialist or something, I will check online, and then, if they have an option of booking online, i'll usually do that.
Hmm. What else do I do online with my primary health care.
I also use Google to look up my symptoms if I’m feeling unwell. And I know it's often not encouraged. But I do. Google. you know, if i'm feeling unwell I Google the symptoms, and sometimes Google is unkind about the diagnosis right away.
But sometimes that is the first step that I do. Yeah.
Interviewer: How about after you’ve booked an appointment? Were there times when you had to use communication technologies to have an appointment, for example with your doctor.
Interviewee 2: Yes I would join the consultation, virtually using different kind of
services. One time I joined, I'm pretty sure I've joined a consultation over Zoom before.
and all the health services have their own virtual meeting rooms and things that you can join. So, especially during the pandemic. That was pretty much how it was if I needed a doctor's appointment. That's how I was gaining access to that
It’s less like that now, thankfully. But yeah.
Interviewer: Yeah, so would you say you prefer face to face interactions with the doctor?
Interviewee 2: I would. I would say, Yes, I do prefer face to face.
Obviously, during the last couple of years I was happy to take whatever I could get. So you know, telehealth was pretty useful.
But now, yeah, definitely, I would prefer in person consultations rather than online.
Interviewer: Okay, right. So all these examples you've given me online booking, searching for clinics, googling your symptoms and so on. How has all this impacted the way you access health care? Does it make it easier or more difficult for you?
Interviewee 2: well, just having the abundance of information. There are some flaws to that. but I think overall it has been a positive thing, having different options, having an abundance of information online that I can check, and also just like being aware, you know.
it is better to go and speak to a doctor rather than Google things even though we have access to all this wealth of information online. So I I would say all in all it's a pretty positive experience. Yeah.
Interviewer: absolutely. And in what ways would you say technology has helped you manage your own health?
Were there any instances where that actually helped you manage your own health? Were there any
Interviewee 2: yeah, I think it it's. It's almost always helpful for me, I would say.
You know, just as it's just as a sanity check, or even if it's just trying to broaden my understanding of something that i'm experiencing. Or if it's for myself or someone else like it's just like with any other aspect of life. Just reading about things does help.
I think it has made my life particularly easier during the pandemic. and it's been almost essential during during the last few years.
Interviewer: Yeah, were there any things that you started doing during the pandemic or things you were introduced to during the pandemic in terms of using technology for accessing health care, but kind of stuck with you?
Interviewee 2: Hmm. Not me, Like personally, I have family members that access
like digital scripts now, so they can just use, you know, like I think it's like an SMS or something for their scripts and they can access that that at pharmacy.
Interviewee 2: So that's been really helpful for people that I I know.
I'm trying to think of what i'll do. Hmm.
Interviewer: No, that's okay. If you can't think of anything else.
Interviewee 2: Yeah.
I think, I would say, the telehealth appointments are the primary ones for health care for me personally.
Interviewer: Okay. great. Thank you!