Kirsty, 11 Jan. 2025 , 09:00am
Hey I need help

Kirsty, 11 Jan. 2025 , 09:00am
Speak to advicer

O2 Virtual Assistant, 11 Jan. 2025 , 09:00am
Thanks for messaging with O2.
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O2 Virtual Assistant, 11 Jan. 2025 , 09:00am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Kirsty, 11 Jan. 2025 , 09:00am
07849100597

O2 Virtual Assistant, 11 Jan. 2025 , 09:00am
[Rich Content]
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Kirsty, 11 Jan. 2025 , 09:00am
Something Else ❔

O2 Virtual Assistant, 11 Jan. 2025 , 09:00am
[Rich Content]
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Kirsty, 11 Jan. 2025 , 09:00am
Something Else ❔

O2 Virtual Assistant, 11 Jan. 2025 , 09:01am
[Rich Content]
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Kirsty, 11 Jan. 2025 , 09:01am
Pay Monthly

O2 Virtual Assistant, 11 Jan. 2025 , 09:01am
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 11 Jan. 2025 , 09:01am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 11 Jan. 2025 , 09:01am
[Rich Content]
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Kirsty, 11 Jan. 2025 , 09:01am
It’s about my Account

O2 Virtual Assistant, 11 Jan. 2025 , 09:01am
Thanks! 🙏
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O2 Virtual Assistant, 11 Jan. 2025 , 09:01am
Please can you confirm your full Name
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Kirsty, 11 Jan. 2025 , 09:01am
Kirsty mccrae

O2 Virtual Assistant, 11 Jan. 2025 , 09:01am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Kirsty, 11 Jan. 2025 , 09:01am
Yes

O2 Virtual Assistant, 11 Jan. 2025 , 09:01am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 11 Jan. 2025 , 09:01am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Kirsty, 11 Jan. 2025 , 09:01am
Thank you

Soaif Ali, 11 Jan. 2025 , 09:02am
Hello Kirsty, good morning! Thank you for reaching out to O2. I apologize for the delay in getting back to you.  
  
I understand you need assistance with your O2 account. Could you please provide me with the details of your query? If you have several questions, feel free to list them all.
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Kirsty, 11 Jan. 2025 , 09:02am
I'm trying to activate new esim to change over from old number as recently upgraded but it's not going through

Kirsty, 11 Jan. 2025 , 09:02am
Old number is 07718852923

Kirsty, 11 Jan. 2025 , 09:03am
New esim is 07849100597

Kirsty, 11 Jan. 2025 , 09:04am
I've been trying for over a week now it's so frustrating

Kirsty, 11 Jan. 2025 , 09:07am
Are you there?

Soaif Ali, 11 Jan. 2025 , 09:07am
Okay so, if I am understanding it correct. You are trying to destroy the number 597 and wants to bring the number 923 on it's place (over the esim), right?  
  
I just wanted to kindly let you know that this isn't a real-time chat service. Please feel free to go about your day as usual. You'll receive a notification on your phone whenever I respond, so you can pick up the chat at your convenience.  
  
We will stay connected, Just do not click on (X).
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Kirsty, 11 Jan. 2025 , 09:08am
No

Kirsty, 11 Jan. 2025 , 09:09am
The old number is 07718852923 from old contract new one should be 07849100597 but it's not activating

Kirsty, 11 Jan. 2025 , 09:09am
So need to change from old 07718852923 to new esim number 07849100597

What does Kirsty wants?