Leah, 12 Jan. 2025 , 10:26am
Hi

O2 Virtual Assistant, 12 Jan. 2025 , 10:26am
Thanks for messaging with O2.
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O2 Virtual Assistant, 12 Jan. 2025 , 10:26am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Leah, 12 Jan. 2025 , 10:27am
<PRESIDIO_ANONYMIZED_PHONE_NUMBER>

O2 Virtual Assistant, 12 Jan. 2025 , 10:27am
Hmm...I don't recognise that mobile number.  
  
Can you try typing it again in a 07123456789 format with no spaces please?
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Leah, 12 Jan. 2025 , 10:27am
07710527450

O2 Virtual Assistant, 12 Jan. 2025 , 10:27am
[Rich Content]
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Leah, 12 Jan. 2025 , 10:27am
Billing & Payments 💷

O2 Virtual Assistant, 12 Jan. 2025 , 10:27am
[Rich Content]
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Leah, 12 Jan. 2025 , 10:28am
Billing Issue

O2 Virtual Assistant, 12 Jan. 2025 , 10:28am
[Rich Content]
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Leah, 12 Jan. 2025 , 10:28am
Struggling to pay

O2 Virtual Assistant, 12 Jan. 2025 , 10:28am
[Rich Content]
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Leah, 12 Jan. 2025 , 10:28am
Something else

O2 Virtual Assistant, 12 Jan. 2025 , 10:28am
Please call our Payment Management team and we'll find a solution that’s right for you  
  
Call 0800 902 0217  
The opening times are:  
Mon to Fri– 8am to 8pm, Sat – 8am to 6pm Sun– 9am to 6pm.
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O2 Virtual Assistant, 12 Jan. 2025 , 10:28am
[Rich Content]
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Leah, 12 Jan. 2025 , 10:28am
👎 No

O2 Virtual Assistant, 12 Jan. 2025 , 10:28am
[Rich Content]
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Leah, 12 Jan. 2025 , 10:28am
Speak to an Expert

O2 Virtual Assistant, 12 Jan. 2025 , 10:28am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 12 Jan. 2025 , 10:28am
[Rich Content]
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Leah, 12 Jan. 2025 , 10:29am
It’s about my Account

O2 Virtual Assistant, 12 Jan. 2025 , 10:29am
Thanks! 🙏
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O2 Virtual Assistant, 12 Jan. 2025 , 10:29am
Please can you confirm your full Name
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Leah, 12 Jan. 2025 , 10:29am
Leah cook

O2 Virtual Assistant, 12 Jan. 2025 , 10:29am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Leah, 12 Jan. 2025 , 10:29am
Yes

O2 Virtual Assistant, 12 Jan. 2025 , 10:29am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 12 Jan. 2025 , 10:29am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 12 Jan. 2025 , 10:30am
Hi Leah, thanks for contacting O2.I can see you need help with regards to payment extension.  
  
Please Note:- As of now, we are unable to delay the payments. Hence, I advise you to contact the Payments Management Team on call.  
  
All you need to do is get in touch with our dedicated Payments Management Team who will be able to take appropriate actions on your account to delay the payments. You'll have to get in touch with them on 202 free from your O2 number or 0344 8090 202 from landline. They are available Mon to Fri - 8am to 9pm, Sat - 8am to 8pm, Sun - 8am to 6pm. They will be in a better position to provide the correct support and help you need to make payments moving forward.  
  
To make it easier for you  
You can press * or 2 twice to speak to a customer service advisor. If you are unable to ring then you can switch your phone off and back on again and it will work.  
  
I wish I could do this by myself, but don't have any options to do so.  
Thanks for understanding.  
  
Certainly, before you go, is there anything else I can help you with?
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Leah, 12 Jan. 2025 , 10:32am
Hi so I paid for my sister’s phone bill yesterday and it went through I’m just struggling to understand why I have to pay it again because it’s not gone through yet

Leah, 12 Jan. 2025 , 10:33am
Are u still there

Soaif Ali, 12 Jan. 2025 , 10:35am
Yes, we are connected.  
  
I am sorry but there's no payment on your account since your last bill.  
I understand that you have made the payment, but can you please confirm if the amount has gone through your bank?  
  
I just wanted to kindly let you know that this isn't a real-time chat service. Please feel free to go about your day as usual. You'll receive a notification on your phone whenever I respond, so you can pick up the chat at your convenience.
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Leah, 12 Jan. 2025 , 10:36am
£51:31

Leah, 12 Jan. 2025 , 10:40am
I’m paying mine on the 23rd January as that’s when I get paid

Leah, 12 Jan. 2025 , 10:42am
Hello

Soaif Ali, 12 Jan. 2025 , 10:46am
Hey Leah, I am sorry but there's no payment on your sister's account yet, that's the reason the restrictions are still on.  
  
Talking about your account, I can help you with resuming the services.  
  
Please help me with the below details:  
- Could you please confirm when will you be able to pay the bill of £237.43?  
- May I kindly ask the reason for late payment so I can help you better?  
- Will you be able to pay the future bills on time?  
- Please confirm if you only have the issue of managing the expenses for the current month?  
  
Just to confirm, your account is 1053331149, right?  
  
I just wanted to kindly let you know that this isn't a real-time chat service. Please feel free to go about your day as usual. You'll receive a notification on your phone whenever I respond, so you can pick up the chat at your convenience.
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Soaif Ali, 12 Jan. 2025 , 10:56am
I hope we have not caught you at an odd time. I do not mean to haste you, just checking if you have any further questions regarding your query? Please let me know.
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Leah, 12 Jan. 2025 , 10:59am
23Jan

Leah, 12 Jan. 2025 , 11:03am
Will be when I will be paying

Soaif Ali, 12 Jan. 2025 , 11:04am
Thanks, can you also please confirm the rest details?  
  
We will stay connected, Just do not click on (X).
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Leah, 12 Jan. 2025 , 11:05am
What does that mean

Summaize the below chat, act as Soaif Ali and suggest the next best response.