analyze her cv and the job description and answer to her, don't mentionne that it's a customer service role be attractive, use her previous experiences, it's a level up opporutnity  at COTY + i am assuming she is using SAP for order processing already, do a quick intro about COTY

CV

Contactgegevens
www.linkedin.com/in/
marie-carmen-bordetasmorán-08394b1b3 (LinkedIn)
Belangrijkste vaardigheden
Receptietaken
Engels
Telefoonetiquette
Languages
Nederlands (Native or Bilingual)
Spaans (Professional Working)
Engels (Full Professional)
Duits (Professional Working)
Marie Carmen Bordetas Morán
Customer service representative Colgate Palmolive
Amposta, Catalonië, Spanje
Ervaring
CPM International
International Customer Service Representative
januari 2023 - Present (2 jaar 3 maanden)
Barcelona, Catalonië, Spanje
ThePower Business School
Career Advisor
februari 2022 - november 2022 (10 maanden)
Amposta, Catalonië, Spanje
Air Products
Credit Collector
oktober 2019 - februari 2022 (2 jaar 5 maanden)
Happy People Barcelona
Front Office Receptionist
januari 2019 - augustus 2019 (8 maanden)
Barcelona, Catalonië, Spanje
Jumbo Supermarkten
Kassamedewerker klantenservice
mei 2014 - december 2018 (4 jaar 8 maanden)
Enschede, Overijssel, Nederland
Opleiding
ROC van Twente
Niveau 4, Directiesecretaresse / Managementassistent  / Secretary
management support / Directiesecretaresse  · (2016 - 2019)
Activiteit
Page 1 of 2
03/03/2025, Mickael BAUMAN heeft een kandidaat toegevoegd aan
Customer Service Representative Dutch 94513
03/04/2025, Bekeken door Mickael BAUMAN
Page 2 of 2

Job description 
Customer Service Representative Dutch Speaking
Barcelona — SPAIN
HomeJoin our teamExplore opportunitiesCustomer Service Representative Dutch Speaking
Req ID

94513

Posted

Feb 14, 2025

Function

Customer Service

Location

Barcelona, B, ES, 08000

CUSTOMER SERVICES REPRESENTATIVE DUTCH SPEAKING
Location: Barcelona, Spain

 

The Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while ensuring clear and effective communication. Working closely with cross-functional teams, you’ll play a vital role in fostering customer satisfaction and loyalty by upholding service level agreements and company guidelines.

 

Your main focus:

 

Customer Interaction and Resolution: Act as the first point of contact for customer and commercial care, providing prompt and professional support across multiple communication channels (phone, email, chat, etc.).
Order Management: Handle all types of customer orders from placement to invoicing, ensuring accuracy and efficiency. Manage order rescheduling, back-order management, and invoicing (EDI, PDF, or mail).
Collaboration with Internal Teams: Work closely with Shared Service Center (SSC) Credit Management to address blocked orders, Planning and Logistics to meet requested delivery dates, and Transportation teams to track deliveries. Provide valuable order and volume insights to these departments.
Customer Communication: Deliver clear and accurate information to customers regarding orders, delivery statuses, invoices, product availability, pricing discrepancies, and claims. Maintain the company’s tone and customer experience standards while adapting to customer-specific needs.
Returns and Refusals: Manage returns and refusals, including analysis, approval coordination, and processing with the SSC.
Issue Resolution and Escalation: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the CS Operations Manager when required.
Audit Support and Compliance: Provide support for daily, monthly, and yearly audit checks (e.g., OTC22, OTC50), ensuring compliance with company policies and standards.
 

Working for Coty means constant opportunities and change. You will be managing a lot of things at the same time, but this is also what makes it exciting!

 

Key success measures for the Customer Services Representative include the following:

 

Operational Efficiency: Achieve high Fill Rate On Time (FROT) and Order Accuracy rates while ensuring timely delivery cycles and error-free order processing. Support revenue recognition reconciliations and provide accurate data in daily operational updates (DDS).
Customer Satisfaction: Maintain excellent Customer Satisfaction Scores (CSAT) through efficient, accurate, and professional customer service interactions.
Training and Development: Complete all required training programs and demonstrate ongoing professional growth and skill enhancement.
Process Adherence and Improvement: Strictly follow standard operating procedures (SOPs) and work instructions while contributing to continuous process improvements.
 

The Customer Services Representative will liaise with various stakeholders, such as:

BU CS Operations Manager
BU Sales representatives
BU Supply planning
Logistics & transportation
Customers
Master data analysts
SSC
 

YOU ARE A COTY FIT

 

You have strong problem solving skills and have the ability to think quickly & resolve issues effectively. As a Customer Services Representative, you get energy from working in a fast-paced, diverse, and challenging environment.

 

Other than that, we are looking for candidates who:

 

Have a high school diploma or equivalent (required)
Bachelors degree in a relevant field (preferred)
1-3 years experience in a customer service, support or call center role
Knowledge & technical understanding of SAP for Order Processing
Experience with CRM tools (e.g., Salesforce, Zendesk) will be a plus
Basic fluency/proficiency in English and proficient or native in Dutch
Good communication & interpersonal skills
Strong MS office skills, especially MS Excel
Multitasking ability, with excellent time management and organizational skills
 

OUR BENEFITS

As our Customer Services Representative, some of the benefits you will receive are:

Competitive remuneration and perks will be matched with your experience and knowledge.
Ticket restaurant (daily diet for meals)
Company products / Access to the company shop
Life and accident insurance
 

 

RECRUITMENT PROCESS  

A screening call with the recruiters
A first online/in-person interview with hiring managers
A second interview (optionally)
Feedback, verbal offer
Hiring
 

ABOUT COTY

 

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career.

Questions
Hi Mickael,

Thank you for your interest!

Could you kindly send me some more information about the position

Kind regards,
<PRESIDIO_ANONYMIZED_PERSON>