Imagine yourself in these three situations to help practice negative social skills. 
Situation Two - You are very angry with your friend, whom you approach and 
start criticizing. For example, you imagine saying "You are the most selfish 
person I know!". Next, imagine how that felt and describe how you would have 
felt. What emotions would your friend experience? Do you think that this is an 
effective way to manage a relationship
Write by keeping these point in mind
Identification 
of main 
problem/issue
Identifies and 
demonstrates 
a 
sophisticated 
understanding 
of the main 
issue/problem 
in the case 
study
Identifies and 
demonstrates an 
accomplished 
understanding of 
the issue/problem
Identifies and 
demonstrates a 
satisfactory 
understanding 
of the 
issue/problem
Does not clearly 
identify the 
problem/issue 
for this case 
study
Analysis and 
Evaluation of 
Issue/Problem
Presents an 
insightful and 
thorough 
analysis of all 
identified 
issues/problem
Presents a 
thorough 
analysis of most 
of the issues 
identified
Presents a 
satisfactory 
analysis of the 
issues identified 
but there are 
missing items
Presents a 
superficial or 
incomplete 
analysis of 
some of the identified 
issue(s)
Recommendation
s of Effective 
Solutions/Strategi
es
Provides 
recommendatio
ns based on 
evidence 
provided in the 
case study
Provides 
recommendatio
ns with limited 
reasoning and 
evidence from 
the case study
Provides hasty 
recommendatio
ns without 
thought to the 
case study
Little or no 
action 
suggest 
and/or 
inappropriat
e solutions 
proposed to 
the 
issue/proble
m in the 
case study
Identification of main problem/issue:
The main problem in this situation is the customer ordering in a demanding and rude manner at a Starbucks or similar establishment.

Analysis and Evaluation of Issue/Problem:
When the customer places their order in a demanding way, the server is likely to feel disrespected and unappreciated. The interaction may make them feel frustrated, anxious, or even upset. Their job is to provide a service and create a positive experience for customers, and being subjected to rude behavior can be demoralizing. The server's feelings in this situation are justified as they deserve to be treated with respect and courtesy.

Recommendations of Effective Solutions/Strategies:

Practice empathy and respect: Customers should treat service staff with kindness and respect, acknowledging their efforts and the importance of their role.
Use polite and clear communication: Customers should adopt a polite tone, use please and thank you, and clearly communicate their order without being demanding or rude.
Be patient and understanding: Customers should understand that service staff may be busy and dealing with various tasks, and should demonstrate patience and understanding during the interaction.
Reflect on behavior: Customers should reflect on their own behavior and consider how it affects others, aiming to improve their social skills and interactions with service staff.
By implementing these recommendations, customers can create a more positive and respectful environment, leading to better interactions and improved relationships with service staff.