Sara, 04 Feb. 2025 , 05:40pm
3 – Neither

O2 Virtual Assistant, 04 Feb. 2025 , 05:40pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 04 Feb. 2025 , 05:40pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Sara, 04 Feb. 2025 , 05:40pm
07519098514

O2 Virtual Assistant, 04 Feb. 2025 , 05:40pm
[Rich Content]
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Sara, 04 Feb. 2025 , 05:40pm
Something Else ❔

O2 Virtual Assistant, 04 Feb. 2025 , 05:40pm
[Rich Content]
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Sara, 04 Feb. 2025 , 05:41pm
Orders & Deliveries 🚚

O2 Virtual Assistant, 04 Feb. 2025 , 05:41pm
[Rich Content]
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Sara, 04 Feb. 2025 , 05:41pm
My order hasn't arrived

O2 Virtual Assistant, 04 Feb. 2025 , 05:41pm
[Rich Content]
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Sara, 04 Feb. 2025 , 05:41pm
Existing customer

O2 Virtual Assistant, 04 Feb. 2025 , 05:41pm
[Rich Content]
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Sara, 04 Feb. 2025 , 05:41pm
Device

O2 Virtual Assistant, 04 Feb. 2025 , 05:41pm
If you're expecting a replacement or a new device, you’ll be able to track your order in My O2, once you’ve had an email saying it’s been dispatched.
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O2 Virtual Assistant, 04 Feb. 2025 , 05:41pm
[Rich Content]
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O2 Virtual Assistant, 04 Feb. 2025 , 05:41pm
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Sara, 04 Feb. 2025 , 05:41pm
👎 No

O2 Virtual Assistant, 04 Feb. 2025 , 05:41pm
[Rich Content]
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Sara, 04 Feb. 2025 , 05:41pm
Speak to an Expert

O2 Virtual Assistant, 04 Feb. 2025 , 05:41pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 04 Feb. 2025 , 05:41pm
[Rich Content]
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Sara, 04 Feb. 2025 , 05:42pm
It’s about my Account

O2 Virtual Assistant, 04 Feb. 2025 , 05:42pm
Thanks! 🙏
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O2 Virtual Assistant, 04 Feb. 2025 , 05:42pm
Please can you confirm your full Name
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Sara, 04 Feb. 2025 , 05:42pm
Sara karolia

O2 Virtual Assistant, 04 Feb. 2025 , 05:42pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Sara, 04 Feb. 2025 , 05:42pm
Yes

O2 Virtual Assistant, 04 Feb. 2025 , 05:42pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 04 Feb. 2025 , 05:42pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 04 Feb. 2025 , 05:43pm
Good afternoon, Sara! Thank you for getting in touch with O2. I’m sorry for the wait time.  
  
I see that you're looking for support with your O2 account. Could you please elaborate on your query? If you have several concerns, you can send them all at once.
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Sara, 04 Feb. 2025 , 05:44pm
I ordered a phone and dpd still have not delivered it to me...it was due to be delivered yesterday but driver "got held up".. out for delivery again today and was supposed to be delivered today between 1 and 2pm and still not been delivered and dpd again are saying the driver must be held up...even suggesting that you put the wrong address down

Sara, 04 Feb. 2025 , 05:47pm
Sorry 2 and 3pm today

Sara, 04 Feb. 2025 , 05:48pm
I've spoken to dpd and they are not helping other than it's on its way

Sara, 04 Feb. 2025 , 05:48pm
Which they said yesterday

Sara, 04 Feb. 2025 , 05:48pm
Is there anyway I can get this phone that I am paying for

Sara, 04 Feb. 2025 , 05:51pm
At 5.18 the driver was at delivery 107 and I was 108 and dpd said that once the time scale is passed updates are not available but yet I have been getting updates until now

Soaif Ali, 04 Feb. 2025 , 05:54pm
I am sorry for all the inconvenience, I guess the 107 driver didn't had your parcel.  
I've checked and found that your driver is running a little behind and as it is already eve today, apparently your order will be delivered by tomorrow morning.  
  
I am extremely sorry on behalf of DPD for this.
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Sara, 04 Feb. 2025 , 05:54pm
So that's 3rd time lucky

Sara, 04 Feb. 2025 , 05:55pm
It was supposed to be delivered yesterday and then again today..what happens if it doesnt get delivered tomorrow?? Do I wait until Thursday, then Friday???

Sara, 04 Feb. 2025 , 05:56pm
The driver was at delivery 107 and I was delivery 108 one stop away and this was at 5.18pm

Sara, 04 Feb. 2025 , 05:56pm
And now it's miraculously not being delivered due to something for the 2nd day running

Sara, 04 Feb. 2025 , 05:58pm
Will you be looking into this as your company was the one who dispatched the item and I have screen shots to show where the driver was last seen from dpd.

Sara, 04 Feb. 2025 , 05:58pm
Or shall I cancel my order??? And just re order for collection???

Sara, 04 Feb. 2025 , 05:59pm
I ordered this phone on Friday

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic  say, if needed you can reach DPD to precise update.