INDEX

	Partner unable to login Sales Portal and error showing as "Invalid Captcha"
	Account Blocked
	Partner wants to update mobile number in Sales Portal
	Sold to code not given – Insufficient information
	Transfer to Technical Team
	Login Issue “System Error”
	Status update format (Technical team 2nd reply)
	Password Reset
	Sold to Code Mapping
	SKU Model Mapping
	New user ID creation of Sales Portal
	Authentication change of Sales Portal







Partner unable to login Sales Portal and error showing as "Invalid Captcha"


Dear Sir,
Thank You for contacting Samsung Sales portal support.  We appreciate the opportunity to assist you.
We have received your complaint on login issue. In order to resolve this, we request you enter exact captcha appears on the screen.
We believe this solution will effectively resolve your login issue. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Sold to code:
 

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Account blocked

Dear Sir, Thank You for contacting Samsung Sales Portal support! We appreciate the opportunity to assist you.
We have received your request for unblocking the ID and we are happy to inform <<User ID : IM3371561D>> has been unblocked and we suggest you to enter the right credentials when you login.
If issue persist, click on "I can't access my account" option and reset your password.
We believe this solution will effectively resolve your issue. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Sold to code:

 
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Partner wants to update mobile number in Sales Portal


Dear Sir,
Thank You for contacting Samsung Sales Portal support! We appreciate the opportunity to assist you.
We have received your request to update mobile number and we are happy to inform <<Mobile No.xxxxx>> has been updated in sales portal.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> 
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Sold to code:	

 
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Sold to Code not given – Insufficient information

Dear Sir,
Thank You for contacting Samsung Sales Portal support! We appreciate the opportunity to assist you. 
To ensure that we address your concern effectively, please provide us with Sold to Code and details that may be relevant to your request.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

 

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Transfer to Technical team

Dear Sir,
Thank You for contacting Samsung Sales Portal support! We appreciate the opportunity to assist you. 
We have received your request for New User id creation of Sales Portal and upon reviewing; we have transferred your request to our technical team. 
They are diligently working on it and we will respond to you at the earliest with a suitable resolution.
In the meantime, if you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Sold to code: 

 
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Login Issue – “System Error”

Dear Sir,
Thank You for contacting Samsung Sales Portal support.  We appreciate the opportunity to assist you.
We have received your complaint on login issue” System error”. In order to resolve this, we request you use below URL to login sales portal,
https://spwa.sec.samsung.com/login.do.
We believe this solution will effectively resolve your login issue. 
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.

Ticket number:
Sold to code:

	 
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Status update format (Technical team 2nd reply)

Dear Sir,
Thank You for contacting Samsung Sales Portal support! We appreciate the opportunity to assist you. 
We have received your request to <<Mention issue>>,
Our team of technical experts is currently reviewing your case and will work diligently to provide you with a resolution. Rest assured, we will keep you updated on the progress of your inquiry and strive to resolve it in a timely manner.
In the meantime, if you have any urgent questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Sold to code: 

 
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Password Reset

Dear Sir,
Thank You for contacting Samsung Sales Portal support! We appreciate the opportunity to assist you. 
We have received your request for Password reset and we are glad to say that we have reset password for the id (CE4931016).
Kindly use correct credential with temporary password that is sent to your registered email id (<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>) to login into sales portal.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Sold to code:

 
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Sold to Code Mapping

Dear Sir,
Thank you for reaching out to us at Sales Portal support!  We appreciate the opportunity to assist you.
We have received your request for sold to code mapping and we have mapped the given sold to code<<5966934>> with this Id <<AMIT.B5 & manoj.pandey>> successfully in Sales portal
We believe this resolves you query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future

Ticket number:
Sold to code:

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SKU Model Mapping

Dear Sir,
Thank you for reaching out to us at Sales Portal support!  We appreciate the opportunity to assist you.
We have received your request for SKU model mapping and and we are happy to inform you that the given SKU model code<< LS27C330GAWXXL>> has been added successfully in Sales portal.
We believe this resolves you query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future

Ticket number:
Sold to code:

 
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New user ID creation of Sales Portal

Dear Sir,
Thank you for reaching out to us at Sales Portal support!  We appreciate the opportunity to assist you.
We have received your request for New user ID creation and we are happy to inform that <<User ID & Password >> has been created and details has been sent to your registered email id (<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>)
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Sold to code:

 
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Change Authentication of Sales Portal

Dear Sir,
Thank you for reaching out to us at Sales portal support!  We appreciate the opportunity to assist you.
We have received your request for authentication change of sales portal application, and we are happy to inform that <<CE3888282A >> has been deleted from the server.
Request you to re-install the two-factor authentication on your mobile device then login into sales portal application.
We believe this resolves your query.
If you have any further questions or require immediate assistance, please don't hesitate to contact our technical support team directly at 1800 3010 3366 (or) 1800 108 3366 or email us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Thank you for your patience and understanding. We look forward to assist you in the future.
Ticket number:
Sold to code:

 
I am under the process of creating a chatbot using above mentioned text having some problem and their mail that support people send to uesrs,so chatbot should be able to handle user query and send to concern authority via message only using above mentioned text,so i will be creating a similarity based model where user can ask any question and its similar question will get picked and answer willl be displayed to user.Kindly create those question ,answer,import kpi etc in a excel format