rewrite my resume to help me acquire employment with the federal government for a management program analyst position.  public service professional with over 20 years of experience. Proven expertise in structuring and optimizing schedules to improve operational efficiency and productivity. Exceptional communicator, skilled in engaging with diverse individuals across various cultural and socioeconomic backgrounds. Strong ability to independently develop and execute actionable plans aligned with specific objectives. Proficient in conducting in-depth interviews and facilitating conferences to promote effective communication and information exchange.Highly adept at assessing situational demands and determining appropriate responsive actions, ensuring timely and effective solutions in dynamic environments.

PERSONAL INFORMATION
Country of Citizenship: United States of America.
Excepted Service: (see attached PF50 documentation).
Civil Service Status: No prior civil service appointment.
Previously obtained Secret Security Clearance 

WORK EXPERIENCE
United States Postal Service  City Letter Carrier, June 2016 to present
14104 Warwick Blvd. Newport News, VA 23602-9998
 $58,000 Supervisor: Frank Crotts (757) 527-6260 Permission to contact

City Letter Carrier operates within various government agencies and departments responsible for efficiently managing large volumes of incoming and outgoing mail. In this current position as a carrier it is critical for ensuring the effective flow of information and the timely delivery of important documents, packages, and correspondence. Maintains the efficiency, security, and reputation of the United States Postal Service.

Mail Sorting and Distribution:
- Sorted incoming mail according to established guidelines and regulations.
- Ensured accurate and timely distribution of mail to recipients, departments, and agencies.
- Utilized specialized mail sorting equipment to expedite processing and maximize efficiency.
- Identified and separated specialized mailings, such as registered, certified, and express mail.

 Processing Outgoing Mail:
- Received and processed outgoing mail, ensuring compliance with postal regulations.
- Verified postage requirements, affix postage, and ensure proper labeling and packaging.
- Coordinated with internal departments and external postal services to expedite delivery and meet crucial deadlines.
Equipment Operation and Maintenance:
- Operated and maintained mail processing equipment, such as envelope openers, postage meters, and high-speed mail sorting machines.
- Conducted regular inspections to ensure optimal performance and troubleshoot minor issues.
- Liaised with technical support and facilitated repairs or maintenance for equipment malfunctions.

 Record-Keeping and Documentation:
- Maintained accurate logs, records, and databases to track incoming and outgoing mail.
- Documented special handling instructions, such as registered, certified, and tracked mail.
- Compiled necessary paperwork, receipts, and delivery confirmations for auditing and accountability purposes.

Mail Security and Safety:
- Adhered to established security protocols and procedures to ensure the integrity and confidentiality of sensitive mail.
- Monitored and implemented security measures, including the use of x-ray machines and detection equipment.
- Reported any suspicious items or behaviors to the appropriate authorities.

Customer Service:
- Provided excellent customer service by addressing recipient inquiries, concerns, and requests related to mail delivery.
- Assisted with lost or misdirected mail investigations and ensured prompt resolutions.
- Collaborated with internal departments to track and retrieve misrouted or undelivered mail.

Compliance with Federal Regulations:
- Stayed up-to-date with federal postal regulations, laws, and procedures.
- Ensured compliance with agency-specific regulations regarding mail handling and delivery.
- Participated in relevant training programs to maintain proficiency in postal practices and procedures.

Keypoint Government Solution, Background Investigator, March 2013 to June 2015
1750 Foxtrail Dr Loveland, CO 80538-4424
$46,432 Supervisor: Latrelle Huff (703) 608-5268 Permission to contact



 Conduct In-Depth Investigations:

- Conducted background investigations for the Office of Personnel Management on individuals and entities, including detailed financial reports, and other perdent records. This analysis led to the identification of discrepancies, safeguarding federal interest.

- Coordinated and conducted data collection from entities for various aspects of investigation, including financial review and analysis, budget preparation, and informational briefings.
- Gathered and analyzed information from various sources including interviews, records databases, and public resources to ascertain an individual’s qualifications, character, loyalty, and trustworthiness.
- Thoroughly examine an applicant’s personal, educational, and employment history for any discrepancies, omissions, or potential security risks.
- Compiled evidence, documents, and other materials to create comprehensive reports that accurately depict an individual’s background and suitability for federal employment.

 Interview Individuals:

-Executed intensive online and in-person searches regarding individuals and entities, which successfully uncovered essential data through checks and court records. This resulted in comprehensive reports that directly influenced adjudicators suitability evaluations.

- Led in-depth investigative interviews with applicants and references, employing strategic questioning techniques to gather vital information despite contentious situations; successfully navigated these interviews generating critical insights for ongoing investigations.

- Conducted face-to-face interviews with applicants, evaluations, references, neighbors, friends, and colleagues to gather information relevant to the investigation.
- Utilized excellent interpersonal skills to establish rapport, gain cooperation, and extract relevant information effectively.
- Employed active listening skills and analytical thinking to evaluate the credibility and veracity of an individual's statements.
- Integrated data from SF 86 form and records to deliver in-depth profiles of individuals’ strengths, weaknesses, and capabilities for assessment and decision-making in security clearance evaluations.

Verification and Analysis:
- Scrutinized financial records, credit reports, and other financial documentation to identify potential security concerns, such as excessive debt, financial difficulties, or undisclosed sources of income.
- Examined applicant’s criminal record, focusing on any convictions, arrests, or patterns of behavior that may pose risks to national security or federal assets.
- Validated an applicant’s foreign contacts, travel history, foreign investments, and foreign entanglements to assess potential foreign influence or susceptibility to coercion.

Report Writing and Documentation:
- Accurately and concisely summarized findings, conclusions, and recommendations based on the investigative process.
- Drafted detailed reports that adhere to federal guidelines, outlining all pertinent information gathered during the investigation.
- Utilized exceptional writing skills to present complex information in a clear and concise manner, ensuring accuracy, objectivity, and adherence to legal requirements.
- Managed and processed day-to-day PERSEC requirements, including initiation of background investigations and reporting adverse information.

Protect Classified Information:
- Held strict confidentiality and security protocols when handling and safeguarding classified information related to investigations.
- Applied knowledge of security clearance guidelines and regulations to ensure proper handling, storage, and dissemination of sensitive data.
-Oversaw the safeguarding and storage of sensitive classified SCI/national security information.

Collaboration and Coordination:
- Collaborated with other federal agencies, law enforcement agencies, and intelligence community partners to exchange information and ensured comprehensive background investigations.
- Liaised effectively with personnel security, legal advisors, and other stakeholders to provide guidance on suitability determinations and to address any legal or policy concerns.

Continuous Learning and Professional Development:
- Stayed abreast of changes in regulations, policies, and techniques related to background investigations.
- Attended training, conferences, and workshops to enhance skills and knowledge in investigative techniques, security practices, and legal requirements.


Hampton Sheriff’s Office, Deputy Sheriff, March 2007 to April 2012
135 High Court Ln, Hampton, VA 23669
$48,400 Supervisor: Cynthia Hargraves (757) 926-25400 Permission to contact

Security and Surveillance:
- Ensured the safety and surveillance of correctional Facilities, enhancing safety protocols that decrease incident rates by 25%.
- Utilized advanced knowledge of security systems, practices, principles, and procedures to ensure the implementation and maintenance of up-to-date security applications.

- Overseen a wide range of security and surveillance systems, including physical security measures and crime prevention techniques, to maintain a secure environment within the correctional facilities.

- Continuously evaluated and improved security programs based on state requirements and industry best practices, analyzed the effectiveness of existing programs and implemented enhancements as needed.

 Legal Processes Execution:

-Executed legal processes, including warrants and subpoenas, with adherence to established timelines, improving procedural efficiency within the department.

 -Possessed a thorough understanding of laws, rules, regulations, and procedures pertinent to the execution and administration of legal processes. 

Effectively executed legal processes, such as warrants, court orders, and subpoenas, ensuring adherence to establish timelines, regulations, and standard operating procedures.

Collaborated with legal authorities and managed conflict resolution solutions, upholding transparency and accountability within the community.

-Coordinated with court officials, city authorities, and other relevant stakeholders to facilitate smooth legal processes execution.

Correctional Facility Management:

-Managed and assisted staff in correctional facilities, ensuring the proper implementation of standardized security programs.
-Supervised the implementation of security protocols, inmate classification, inmate transportation, and the overall safety and security of the facilities.
-Collaborated with other units within the department to maintain a secure and efficient correctional facility environment.

Exceptional Customer Service:
-Provided exceptional customer service by addressing inquiries professionally and courteously, escalating complex issues to appropriate personnel when necessary.
-Received, screen, and respond to calls and visitors, ensuring a welcoming and secure environment while maintaining confidentiality and adhering to established protocols.

Firearms Proficiency:
-Annually trained and qualified in the use of firearms, including the Glock 17 pistol and the 12-gauge shotgun.
-Maintained proficiency in handling and utilizing firearms safely and effectively to ensure the security and safety of the state agency and its personnel.

Supervision and Planning:
-Effectively planned and supervised the work of subordinates, ensuring the completion of assigned tasks and projects while fostering a positive and productive work environment.
-Established and maintained effective working relationships with city and court officials, co-workers, and the general public to facilitate cooperation and collaboration.

 Multiple Division Support:
-Worked across four major divisions within the department, including the City Jail, Intake, Court Services, and Transportation, to provide support, maintain security, and execute assigned duties as necessary.


Dillard’s, Sales Associate, August 2004 to February 2007 
12300 Jefferson Ave, Newport News, VA 23602
Hourly Rate $19.00  Supervisor: Zita Rocha (757) 930-0291 Permission to contact

Key Responsibilities:
- Processed a high volume of transactions on behalf of Dillard’s department store, ensuring accuracy and efficiency.

- Managed high volume sales transactions, achieving a monthly revenue of up to $100,000 by delivering exceptional customer service. 

-Actively anticipated in company events and promotion campaigns, directly contributing to the increased customer engagement and satisfaction metrics.

- Served both public and commercial clients in a professional and courteous manner.
- Handled inquiries and requests pertaining to cash and credit transactions promptly and effectively.
- Coordinated and actively participated in Dillard’s company events, including demonstrations, informational seminars, promotional campaigns, and new product launch initiatives.
- Adhered to legal, corporate, and standard regulations to ensure compliance in all transactions.
- Received recognition for outstanding customer service based on positive feedback from clients.
- Achieved monthly revenue sales of up to $100,000.
- Implemented company-wide credit policies and procedural requirements.
- Processed waivers while ensuring regulatory compliance.
- Contributed to the settlement procedures of up to 200 accounts each month, negotiating collections valued at up to $50,000.
- Contributed to the development of training modules utilized during the on-boarding process for new Dillard’s employees.
  
Genesee County Road Commission, Signal Technician, May 1999 – August 2002
918 West Oakley St. Flint Michigan 48503
$25,00 per year 40Hrs Supervisor: Darren Gohn (810)767-4920, ext. 287 Permission to contact Summary

 Installation and Maintenance:
- Perform complex and detailed installations of signal equipment, including traffic signals, highway lighting, flashers, and Intelligent Transportation Systems (ITS).
- Conduct routine inspections, testing, and maintenance of signal systems to ensure proper functionality and adherence to safety standards.
- Identify and troubleshoot technical issues in signal equipment and wiring, and promptly repair or replace faulty components to minimize system downtime.
- Regularly update and fine-tune signal timing plans and configurations to optimize traffic flow and minimize congestion.

 Technical Expertise:
- Possess an in-depth understanding of electrical and electronic systems, including circuitry, wiring, power distribution, traffic control devices, and various communication protocols.
- Proficient in using specialized diagnostic equipment, hand tools, and power tools to carry out installations, repairs, and maintenance tasks effectively.
- Stay updated with the latest advancements in signal technology and industry standards, and apply this knowledge to enhance system performance and efficiency.

 Project Design and Execution:
- Collaborate with engineers, architects, and department officials to develop comprehensive signal design plans and specifications for new construction projects.
- Conduct field surveys to evaluate existing signal systems, assess their condition, and provide recommendations for improvement or replacement.
- Coordinate with other construction teams to ensure seamless integration and installation of signal systems within infrastructure projects.
- Review and analyze blueprints, schematics, and technical documentation to effectively interpret and implement signal designs.

 Documentation and Reporting:
- Maintain accurate records of installation, repair, and maintenance activities, including detailed reports of work done, materials used, and dates of completion.
- Prepare and submit timely reports to supervisors on the status of ongoing projects, significant findings, and recommendations for necessary actions.
- Update technical manuals, specifications, and operating procedures to reflect changes made in signal systems and equipment.

 Safety and Compliance:
- Adhere to strict safety protocols and regulations while working at construction sites or alongside traffic.
- Ensure compliance with federal, state, and local laws, policies, and standards governing the installation and maintenance of signal systems.
- Conduct periodic safety inspections and audits to identify potential hazards or risks, and implement appropriate measures to mitigate them.
		
Genesee County Pretrial Services, Pre-Bail Investigator, May 2002 to August 2003
 611 Saginaw St., Flint, Michigan, 48504
$25,000 per year 40 hours per week Supervisor: Kurt Alhander (810) 424-5708 Permission to contact 
During this internship position I conducted pre-bail interviews/investigations of defendants charged with felony offenses.
Created investigation reports to include recommendations of bond status to be reviewed by the judicial officer. 
Verified background information collected, which was provided to both 68th District and 67th District Courts prior to arraignment.
Monitored defendants who had supervised release.
Shared information gathered regarding compliance with bond conditions to the 7th Judicial Circuit Court and Adult Probation prior to sentencing.
Actively participated on the Jail Population Management Team in conjunction with the Genesee County Sheriff Department. 
EDUCATION
B.A., of Human Services in Criminal Justice - Ferris State University, Big Rapids, MI. June 2003
A.A.S., Criminal Justice/Communication – Ferris State University, Big Rapids, MI, May 2001
High School Diploma – Northern High School, Flint, Michigan, 19XX
Pledged membership to Criminal Justice business fraternity Lambda Alpha Epsilon 
TRAINING
ACE Engineering Academy Postal Training 
Hazmat Training
Received level B National Crime Information Center/Virginia Crime Information Network 
(NCIC/VCIN) certification on 07/2008 by Virginia State Police. 
Attained National Accreditations from the American Correctional Health Care (ACHC); American Correctional Association (ACA) 
Commission on Accreditation for Law Enforcement Agencies (CALEA). 
Received over 690.25 hours of training as a Sheriff’s Deputy.  

ADDITIONAL SKILLS
Proficient in Microsoft Office Suite, Google Suite, and other digital applications 
Strong capabilities and data analysis, problem solving and critical thinking
Bilingual: Fluent in English and conversational Spanish