Consider the following senario and answer the questions that follow forthe senario.
Keep Mark Allocation in mind and use as few words as possible, avoid rambling
Senario:

• Allergy app
o This app should help the user to keep track of things that they
are allergic to. It should provide information on what foods,
substances, materials and/or environments to avoid. It should
provide advice on how to remedy the symptoms and how long
the symptoms typically last.
o It should provide an indication of how severe the effects can be
(scale of mild irritation  lethal).

Questions:
Chapter 1 (5)
1.1 Your manager has always been concerned with accommodating three kinds
of physical impairments that are commonly experienced. These physical
impairments are as follows:
• Colour blindness (All the Different Kinds of Colour Blindness link)
• Trembling hands (e.g. Parkinson’s disease link)
• Poor eyesight (e.g. too stubborn/lazy to wear glasses)
Discuss how you intended to create a design that would accommodate one
of the above stated physical impairments (slides 36-38). Clearly state which
disability you will accommodate.
(2)
*Mark allocation:
• Simplistic approach (1)
• Practical method (1)
Marks will be deducted if the following are not considered:
• Not discussed within context of the chosen project (-1)

1.2 Provide a short discussion on how the design of the app will support three
(3) design principles (slides 43-49). Before each discussion, clearly state
which design principle you intended to discuss.
*Mark allocation per design principle:
• Practical support (1)
Marks will be deducted if the following are not considered:
• Not discussed within context of the chosen project (-1)
1.2.1 Design Principle #1 (1)
1.2.2 Design Principle #2 (1)
1.2.3 Design Principle #3 (1)

Question 2 - CH03 (5)
1.1 Interaction types are the ways a person interacts with a product
or application (slides 28 onwards link). For each interaction type below,
discuss how they will/will not be included in your app.
*Mark allocation:
• One mark per reasoning for each interaction type (1x5)
Marks will be deducted if the following is not considered:
• Not discussed within context of the chosen project (-1)
1.1.1 Instructing: (1)
1.1.2 Conversing: (1)
1.1.3 Direct manipulating: (1)
1.1.4 Exploring: (1)
1.1.5 Responding: (1)

Chapter 2 (5)
2.1 Identify one type of potential stakeholder for the chosen project (slide 17).
Motivate why these type of stakeholders would be using your app.
(2)
*Mark allocation:
• Logical Identification
• Sound motivation
Marks will be deducted if the following are not considered:
• Not discussed within context of the chosen project (-1)
2.2 To what degree of involvement will you involve these stakeholders (slide
10)? Motivate why it would be most beneficial to involve the stakeholders to
that degree.
(3)
*Mark allocation:
• Two advantage discussed (2)
• One Disadvantage minimised (1)
Marks will be deducted if the following are not considered:
• Not discussed within context of the chosen project (-1)

Question 2 – CH04 (3)
2.1 Discuss three (3) cognitive processes that will be supported in the app of the
chosen project (slides 07 – 49 link). Before each discussion, clearly state
which design principle you intended to discuss.
*Mark allocation per cognitive process:
• Practical method of support (1)
Marks will be deducted if the following is not considered:
• Not discussed within context of the chosen project (-1)
2.1.1 Cognitive process #1 (1)
2.1.2 Cognitive process #2 (1)
2.1.3 Cognitive process #3 (1)

Chapter 3 (5)
3.1 Provide a full description of your app/plugin that accurately defines the
conceptual model for your chosen project (slides 16-18).
[Hint: use the questions on slide 16 as a guideline.]
(5)
*Mark allocation:
• Problem space clearly stated (2)
• How the app (system) serves as solution to the problem space (1)
• Structure of the app (system) (1)
• How the app (system) operates (1)
Marks will be deducted if the following are not considered:
• Not discussed within context of the chosen project (-1)

Question 3 - CH05 (3)
You are aware that some of the stakeholders for the project are overseas. For
these few stakeholders only, you will have to rely on online platforms for
meetings, data gathering sessions, and/or workshops that you may need to
conduct with them.
3.1 Identify and discuss a platform that will support social interaction in the
following ways:
*Mark allocation per supporting way (communication, collaboration,
awareness):
4 P.T.O.
• Identifying a platform and feature that will work practically (1)
Marks will be deducted if the following is not considered:
• Not discussed within context of the chosen project (-1)
3.1.1 Communication (slides 08-28 link): (1)
3.1.2 Collaboration (slides 29-31 link): (1)
3.1.3 Awareness (slides 32-40 link): (1)

Chapter 4 (6)
4.1 Discuss three (3) cognitive processes that will be supported in the app of
the chosen project. Before each discussion, clearly state which design
principle you intended to discuss.
*Mark allocation per cognitive process:
• Cognitive process correctly supported (1)
• Practical method of support (1)
Marks will be deducted if the following are not considered:
• Not discussed within context of the chosen project (-1)
4.1.1 Cognitive process #1 (2)
4.1.2 Cognitive process #2 (2)
4.1.3 Cognitive process #3 (2)

Question 4 - CH06 (5)
4.1 Discuss one way of using anthropomorphism to make the app for the chosen
project more enjoyable (slides 44-47 link). Focus on applying
anthropomorphism to one function.
[Hint: anthropomorphism is not limited to giving attributes of physical
appearance]
(5)
*Mark allocation:
• Description of a simple interaction through anthropomorphism (2)
• Applying anthropomorphism enhances the function (3)
Marks will be deducted if the following are not considered:
• Not discussed within context of the chosen project (-1)
• Applying anthropomorphism complicates the usage of the function (-1)
• Applying anthropomorphism will become frustrating and gimmicky over
time (-1)

Question 5 - CH07 (2)
5.1 Name and discuss one interface that can be used in the chosen project to
make the product more useful. You may not discuss mobile as one of your
interfaces.
(2)
*Mark allocation per interface:
• Enhances the ability of the app to make the user’s life easier (1)
• Clear discussion of how the interface will be used (1)
Marks will be deducted if the following are not considered:
• Not discussed within context of the chosen project (-1)
• Interface is only added to make the app seem more “high-tech” (-1)

Question 6 - CH10 (4)
6.1 Based on the updated POPI Act on 1 July 2021 (link), you need to ensure that
your user’s information is protected. Assume that the app keeps track of
user’s information and displays general statistics on the client’s website. The
client does this to show how many people are using the app and are satisfied
with certain features and functionalities.
(4)
5 P.T.O.
Discuss one way in which the user’s information can be obscured to protect
their privacy while still providing accurate data on the website (slides 07 - 08,
21 – 23 link).
Your discussion should address the following:
• Types of information that should be obscured. [Hint: naming only one
type will not be enough]
• The importance of obscuring these types of information.
• A practical way of obscuring the information.
*Mark allocation:
• Relevant type of information identified (1)
• Discussion that clearly highlights the importance of obscuring the
information (1)
• Method of obscuration is practical (2)
Marks will be deducted if the following is not considered:
• Not discussed within context (-1)

Chapter 7 (4)
7.1 Name and discuss two interfaces that can be used in the chosen project to
make the product more useful. You may not discuss mobile as one of your
interfaces.
[Hint: use your conceptual model from Q3.1 to focus your discussion]
(4)
*Mark allocation per interface:
• Enhances the ability of the app to make the user’s life easier (2)
• Clear discussion of how the interface will be used (2)
Marks will be deducted if the following are not considered:
• Not discussed within context of the chosen project (-1)
• Interface is only added to make the app seem more “high-tech” (1)
• Discussion only provides details of the mobile interface (-2)

Question 7 - CH12 (3)
7.1 Create an experience map as a timeline that illustrates a typical user’s
thought process as they do the main task of your app (slides 33 – 35 link).
[Hint: the main task refers carrying out the main purpose of your chosen
project e.g. if you have chosen project #1 then it is translating sign
language]
(3)
*Mark allocation:
• Logical flow of steps (1)
• Valid questions (1)
• Reasonable comments (1)
Marks will be deducted if the following are not considered:
• Not discussed within context (-1)
• Missing heading of the task (-1)
• Layout is not neat (-1)

Chapter 8 (8)
Update on the scenario: You must now plan to do some research for the
project so that your design is well-informed.
6 P.T.O.
You are not required to conduct the research; your task is to provide critical
details on how to hypothetically approach each aspect of data collection.
8.1 Clearly state one data collection that you would use for this project. Discuss
what details you intend to extract for the data you have collected (slides 13
mipsasm

30). Depending on your data collection technique you should discuss:
• Type of questions you intend to ask or comments you will be looking out
for
• User abilities/disabilities, knowledge/lack thereof
• User behaviour, habits, expectations
• How the session will be setup or how the data collection will be
distributed
(4)
*Mark allocation:
• Extracted details will be relevant (2)
• Realistic method of session or distribution (2)
Marks will be deducted if the following are not considered:
• Not discussed within context of the chosen project (-1)
8.2 Choose one data recording method and discuss how it will be used in the
context of the chosen project (slide 12).
(4)
*Mark allocation:
• Specific equipment and/or software (2)
• How it will be used in the context of the chosen project (2)
Marks will be deducted if the following are not considered:
• Not discussed within context of the chosen project (-1)

Chapter 9 (8)
9.1 Based on the data collection technique chosen previously, identify what
types of data will result from this data collection technique (slides 04-05).
Provide a motivation for each data type identified.
[hint: it is possible for one data collection technique to yield both
quantitative and qualitative data.]
(4)
*Mark allocation:
• Correct identification (2)
• Motivation for identification (2)
Marks will be deducted if the following are not considered:
• Not discussed within context (-1)
9.2 Discuss what analysis approach you would use for the resulting data.
Provide a detailed discussion to motivate your answer (slides 06-17).
Keep in mind of the following:
• Qualitative - Looking for critical incidents, identifying recurring themes,
categorising data
• Quantitative - Statistical data, majority/minority, average
(4)
*Mark allocation:
7 P.T.O.
• Practical plan of action (2)
• If Qualitative (1):
o Correct identification of critical incident/recurring
themes/categorisation
• If Quantitative (1):
o Analysis will provide an informative overview of results
• Potential to yield informative results (2)
Marks will be deducted if the following are not considered:
• Not discussed within context (-1)

Question 8 – CH13 (6)
8.1 Identify one good design pattern that can be used for the chosen project
(slides 17 - 20 link). Motivate how it captures a design experience that is a
solution to a specific problem.
(3)
*Mark allocation:
• Correct identification (1)
• Logical explanation for how it is a solution to a specific problem (2)
Marks will be deducted if the following is not considered:
• Not discussed within context (-1)
8.2 Identify one anti-pattern that should be avoided for the chosen project (slides
17 - 20). Motivate how it captures a design experience that is a solution to a
specific problem.
(3)
*Mark allocation:
6 P.T.O.
• Correct identification (1)
• Logical explanation for how it is a bad design pattern (2)
Marks will be deducted if the following is not considered:
• Not discussed within context (-1)

Question 9 – CH14 (5)
9.1 Discuss the following considerations for the research of your chosen project
(slides 20 link):
*Mark allocation per consideration:
• Logical discussion for the context of the chosen project (1)
Marks will be deducted if the following is not considered:
• Not discussed within context (-1)
9.1.1 Reliability (1)
9.1.2 Validity (1)
9.1.3 Ecological validity (1)
9.1.4 Biases (1)
9.1.5 Scope (1)

Chapter 10 (8)
Note: Questions for Chapter 10 are not linked to the chosen project.
You are asked to help develop a system for a medical GP (general
practitioner) doctor’s office. They want to get an idea for what kind of
sickness or disease their patients are generally diagnosed with on a daily
basis. You decide that a dashboard would be helpful to visualise the data
and make it easier to understand.
You will need to keep track of the following:
• Different kinds of symptoms.
• Number of patients with similar symptoms.
• Number of people with similar sicknesses or diseases.
• Where the patients live (to get an idea of where the sicknesses and
diseases come from).
10.1 Identify which kind of dashboard the doctor’s office should use by doing the
following (slides 18 - 19):
• State what the purpose of this dashboard is used for.
• State what kind of dashboard this is.
• Motivate your answer by discussing why that kind of dashboard
would be the best fit for the intended purpose.
[Hint: you may not identify this a “Dashboards Evolved”]
(4)
*Mark allocation:
• Correctly state the purpose of the dashboard (2)
• Correctly identify the kind of dasboard (1)
• Motivation for the identification (1)
Marks will be deducted if the following are not considered:
• Not discussed within context (-1)
10.2 Discuss one way in which the patients’ information can be obscured to
protect their privacy while still providing accurate data (slides 07 - 08, 21 -
23).
Your discussion should address the following:
• Types of information should be obscured. [Hint: naming only one type
will not be enough]
• Importance of obscuring these types of information.
• Practical way of obscuring the information.
(4)
*Mark allocation:
8 P.T.O.
• Relevant type of information identified (1)
• Discussion that clearly highlights the importance of obscuring the
information (1)
• Method of obscuration is practical (2)
Marks will be deducted if the following are not considered:
• Not discussed within context (-1)

Question 10 – CH15 (6)
10.1 Assume now that you have created several Adobe XD iterations of the
prototype which result in a working product (slides 04 – 05 link). You want to
run a usability test to see what issues you might have missed. Provide a
detailed discussion of how you intend to do the usability test. Make sure that
you include the following discussion points:
• Context (e.g. chatting with a friend)
• Identify and explain errors
• Observations
• User satisfaction
(6)
*Mark allocation:
• Practical overall approach (2)
• Explanation for each discussion point (2)
• Potential issues identified (2)
Marks will be deducted if the following is not considered:
• Not discussed within context (-3)

Chapter 11 (10)
11.1 Create a persona that will help you understand the type of people who
would participate in the chosen project (slides 32 - 34). Provide as much
detail as possible to “bring the character to life”. [Hint: personas are not
ideal users who will interact with a product flawlessly]
*Mark allocation:
• Profiling (e.g. age, name, picture, relatives) (1)
• Convincing background (e.g. hobbies, career, likes/dislikes) (1)
• Relevance to chosen project (1)
Marks will be deducted if the following are not considered:
• Not discussed within context of the chosen project (-1)
(3)
11.2 Describe a scenario to be played out with the above persona (slides 35 -
37). The persona would typically interact with the product from the chosen
project. Provide a bit of a backstory to make the context realistic.
(3)
*Mark allocation:
• The backstory gives context to the scenario (1)
• Task to be played out in the scenario helps to understand the users (1)
Marks will be deducted if the following are not considered:
• Not discussed within context (-1)
• Scenario dictates every step of interaction (-1)
11.3 Create a use case of how a user would typically use your app. (4)
*Mark allocation:
• Logical flow of steps (1)
• Steps are detailed (2)
• Logical alternate courses of action (1)
Marks will be deducted if the following are not considered:
• Not discussed within context (-1)

Question 11 – CH16 (8)
11.1 Note: Questions for Chapter 16 are not linked to the chosen project.
Assume that you are one of the experts that have been asked to perform a
heuristics evaluation (slides 08–09 link). You will do the heuristics evaluation
on the promotional website of your favourite game or movie (e.g. Sea of
Thieves Game link, Black Widow 2021 link). [Note: it should not be the
(8)
7 P.T.O.
webpage of an online library or online store. i.e. it should not be the Steam
webpage]
You decide to use the Heuristics for websites focus on key criteria (Budd,
2007):
• Clarity
• Minimize unnecessary complexity and cognitive load
• Provide users with context
• Promote positive and pleasurable user experience
For each item of the heuristics, discuss how this was done in the website. If it
is not done in the website, discuss why this may be the case.
*Mark allocation per item:
• Logical discussion or explanation for each criteria (inclusion or exclusion)
(2)
Marks will be deducted if the following is not considered:
• Not discussed within context (-1)

Question 11 – CH16 (8)
11.1 Assume that you hired a group of experts to perform a cognitive walkthrough
(slides 13–15 link).
Describe how they will need to perform the cognitive walkthrough based on
the following three questions:
• Will the correct action be sufficiently evident to the user?
• Will the user notice that the correct action is available?
• Will the user associate and interpret the response from the action
correctly?
Identify three aspects of your app (navigation, functions, etc.) and describe
how the experts will examine the identified aspects in terms of the above
three questions.
(8)
*Mark allocation per item:
• Logical discussion for each question (3)
• Three aspects of the app are discussed (3)
• Logical explanation that is easy to follow (2)
Marks will be deducted if the following are not considered:
• Not discussed within context (for each aspect of the app: -1)

Chapter 12 (5)
12.1 Create an experience map as a timeline that illustrates a typical user’s
thought process as they do the main task of your app (slides).
[Hint: the main task refers carrying out the main purpose of your chosen
project i.e. if you have chosen project #1 then it is translating sign
language]
(5)
*Mark allocation:
9 P.T.O.
• Logical flow of steps (1)
• Each block is concise but descriptive (1)
• Valid questions (1)
• Reasonable comments (1)
• Neat layout (1)
Marks will be deducted if the following are not considered:
• Not discussed within context (-1)
• Missing heading of the task (-1)
• Layout is not neat (-1)

Chapter 15 (8)
15.1 Assume now that you have created several Adobe XD iterations of the
prototype which result in a working product (slides 04 - 05). You want to
run a usability test to see what issues you might have missed. Provide a
detailed discussion of how you intended to do the usability test. Make sure
that you include the following discussion points:
• Context (e.g. smart home, running track)
• Data recording methods and equipment
• Types of performance measures to record
• Identify and explain errors
• Observations
• User satisfaction
• Limitations for your overall approach
*Mark allocation:
• Practical overall approach (1)
• Detailed explanation for each discussion point (6)
• Potential issues identified (1)
Marks will be deducted if the following are not considered:
• Not discussed within context (-3)

Question 11 – CH16 (8)
11.1 Note: Questions for Chapter 16 are not linked to the chosen project.
Assume that you are one of the experts that have been asked to perform a
heuristics evaluation (slides 08–09 link). You will do the heuristics evaluation
on the promotional website of your favourite game or movie (e.g. Sea of
Thieves Game link, Black Widow 2021 link). [Note: it should not be the
(8)
7 P.T.O.
webpage of an online library or online store. i.e. it should not be the Steam
webpage]
You decide to use the Heuristics for websites focus on key criteria (Budd,
2007):
• Clarity
• Minimize unnecessary complexity and cognitive load
• Provide users with context
• Promote positive and pleasurable user experience
For each item of the heuristics, discuss how this was done in the website. If it
is not done in the website, discuss why this may be the case.
*Mark allocation per item:
• Logical discussion or explanation for each criteria (inclusion or exclusion)
(2)
Marks will be deducted if the following is not considered:
• Not discussed within context (-1)