N/A, 04 Feb. 2025 , 06:36pm
How can I help you today?
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Heidi, 04 Feb. 2025 , 06:36pm
Need help with esim don't have qr code to scan for new phone or a number to put in manually and need my phone have gone through all the different help pages and getting incredibly frustrated selected esim as thought it would be easy won't be doing again because set rest of new phone up but cant get esim so actually have signal

O2 Virtual Assistant, 04 Feb. 2025 , 06:36pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 04 Feb. 2025 , 06:36pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Heidi, 04 Feb. 2025 , 06:36pm
07718308082

O2 Virtual Assistant, 04 Feb. 2025 , 06:37pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 04 Feb. 2025 , 06:37pm
[Rich Content]
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Heidi, 04 Feb. 2025 , 06:37pm
It’s about my Account

O2 Virtual Assistant, 04 Feb. 2025 , 06:37pm
Thanks! 🙏
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O2 Virtual Assistant, 04 Feb. 2025 , 06:37pm
Please can you confirm your full Name
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Heidi, 04 Feb. 2025 , 06:37pm
Heidi King

O2 Virtual Assistant, 04 Feb. 2025 , 06:37pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Heidi, 04 Feb. 2025 , 06:37pm
Yes

O2 Virtual Assistant, 04 Feb. 2025 , 06:37pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 04 Feb. 2025 , 06:50pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 04 Feb. 2025 , 06:53pm
Hi Heidi, good evening. Thanks for contacting O2.  
You won't be able to download esim from My O2.  
  
If you want an esim instantly, the only two options you have got is to either call on 202 or head towards your local O2 store.  
  
If you want, I can help you with your nearest store, just need to your post code to find it out.  
  
There's also another option in which I will be sending you an esim QR code via post, but it will take up to 3 working days to reach you, I will require a code from you before sending it and most importantly it will disable you current sim.
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Heidi, 04 Feb. 2025 , 06:54pm
I need my phone instantly I have moved my old SIM across to my new phone will that work okay as can't wait that long to be connected

Heidi, 04 Feb. 2025 , 06:54pm
Picked esim as thought would be instant and hasn't been

Heidi, 04 Feb. 2025 , 06:59pm
Any help would be appreciated can I just carry on using my old SIM in new phone

Soaif Ali, 04 Feb. 2025 , 07:03pm
Thanks for waiting. If your new phone supports plastic sim, I would suggest please stick to plastic sim.  
  
Just insert the old sim in the new phone and start using it.  
  
I hope this details help you with your query?
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Heidi, 04 Feb. 2025 , 07:04pm
Okay already done that just wanted to check that would be okay as I had selected esim when upgrading so didn't want it to be still be charging me for old phone contract as new one thank you

Act as Soaif Ali and suggest the next best response saying, yes, that would be okay, you had in built seamless esim in your new phone, which is no longer in use as you have inserted the old one. Response should be acknowledging