Christopher, 17 Feb. 2025 , 01:20pm
Hi, I've rejected the fraudulent order today - I was under the impression it wouldn't be dispatched?

O2 Virtual Assistant, 17 Feb. 2025 , 01:21pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 17 Feb. 2025 , 01:21pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Christopher, 17 Feb. 2025 , 01:21pm
07714424217

O2 Virtual Assistant, 17 Feb. 2025 , 01:21pm
[Rich Content]
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Christopher, 17 Feb. 2025 , 01:21pm
Something Else ❔

O2 Virtual Assistant, 17 Feb. 2025 , 01:21pm
[Rich Content]
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Christopher, 17 Feb. 2025 , 01:21pm
Something Else ❔

O2 Virtual Assistant, 17 Feb. 2025 , 01:21pm
[Rich Content]
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Christopher, 17 Feb. 2025 , 01:21pm
Pay Monthly

O2 Virtual Assistant, 17 Feb. 2025 , 01:21pm
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 17 Feb. 2025 , 01:21pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 17 Feb. 2025 , 01:21pm
[Rich Content]
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Christopher, 17 Feb. 2025 , 01:21pm
Report Fraud

O2 Virtual Assistant, 17 Feb. 2025 , 01:21pm
Thanks! 🙏
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O2 Virtual Assistant, 17 Feb. 2025 , 01:21pm
Please can you confirm your full Name
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Christopher, 17 Feb. 2025 , 01:22pm
Christopher Burdess

O2 Virtual Assistant, 17 Feb. 2025 , 01:22pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Christopher, 17 Feb. 2025 , 01:22pm
Yes

O2 Virtual Assistant, 17 Feb. 2025 , 01:22pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 17 Feb. 2025 , 01:22pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 17 Feb. 2025 , 01:24pm
Good afternoon, Christopher! Thank you for getting in touch with O2. I’m sorry for the wait time.  
  
Thank you for rejecting the parcel. I am sorry but sometimes when the order is handed over to the courier partner, they became responsible for the same, hence we cannot cancel it.  
  
Thanks for co operating with us.  
  
Let me know if there is anything else I may assist you with?
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Christopher, 17 Feb. 2025 , 01:28pm
The fraud team haven't contacted me yet either

Christopher, 17 Feb. 2025 , 01:29pm
How could someone have been allowed to order something on my account

Christopher, 17 Feb. 2025 , 01:35pm
I received an OTP which I did not request, and I did not share this OTP with anyone. Following this, I am concerned that this unauthorised activity has occurred on my account, potentially including a credit check for he purchase of a high-end iPhone in my name without my authorisation. This unauthorised activity constitutes a serious invasion of my privacy, and I am extremely concerned about the potential consequences. I request an immediate and thorough investigation into this matter, specifically requiring confirmation of whether any unauthorised credit checks have been performed, details of any devices or services purchased without my consent, a clear explanation of how this security breach occurred (particularly given that I did not share the OTP), a detailed plan of action to rectify this situation (including the removal of any unauthorised charges and restoration of my account security), and full compensation for the distress, inconvenience, invasion of privacy, and any potential damage to my credit score resulting from this incident. I expect a prompt response within 10 business days outlining the steps you will take to resolve this issue.

Act as Soaif Ali and suggest the next best response saying, I see that the fraud ticket was raised on your account yesterday, I would request you to please wait till today EOD to get a call from our team . Response should be acknowledging and empathetic