Robert, 15 Feb. 2025 , 06:56pm
Hi

O2 Virtual Assistant, 15 Feb. 2025 , 06:56pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 15 Feb. 2025 , 06:56pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Robert, 15 Feb. 2025 , 06:56pm
07729967015

O2 Virtual Assistant, 15 Feb. 2025 , 06:56pm
[Rich Content]
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Robert, 15 Feb. 2025 , 06:57pm
Billing & Payments 💷

O2 Virtual Assistant, 15 Feb. 2025 , 06:57pm
[Rich Content]
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Robert, 15 Feb. 2025 , 06:57pm
Monthly payments

O2 Virtual Assistant, 15 Feb. 2025 , 06:57pm
[Rich Content]
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Robert, 15 Feb. 2025 , 06:57pm
I can't make my payment

O2 Virtual Assistant, 15 Feb. 2025 , 06:57pm
[Rich Content]
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Robert, 15 Feb. 2025 , 06:57pm
Something else

O2 Virtual Assistant, 15 Feb. 2025 , 06:57pm
Please call our Payment Management team and we'll find a solution that’s right for you  
  
Call 0800 902 0217  
The opening times are:  
Mon to Fri– 8am to 8pm, Sat – 8am to 6pm Sun– 9am to 6pm.
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O2 Virtual Assistant, 15 Feb. 2025 , 06:57pm
[Rich Content]
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Robert, 15 Feb. 2025 , 06:57pm
👎 No

O2 Virtual Assistant, 15 Feb. 2025 , 06:57pm
[Rich Content]
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Robert, 15 Feb. 2025 , 06:57pm
Speak to an Expert

O2 Virtual Assistant, 15 Feb. 2025 , 06:58pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 15 Feb. 2025 , 06:58pm
[Rich Content]
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Robert, 15 Feb. 2025 , 06:58pm
It’s about my Account

O2 Virtual Assistant, 15 Feb. 2025 , 06:58pm
Thanks! 🙏
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O2 Virtual Assistant, 15 Feb. 2025 , 06:58pm
Please can you confirm your full Name
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Robert, 15 Feb. 2025 , 06:58pm
Robert wilson

O2 Virtual Assistant, 15 Feb. 2025 , 06:58pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Robert, 15 Feb. 2025 , 06:58pm
Yes

O2 Virtual Assistant, 15 Feb. 2025 , 06:58pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 15 Feb. 2025 , 07:07pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 15 Feb. 2025 , 07:07pm
Hi Robert, and good evening! I appreciate you contacting O2. My apologies for the wait.  
  
I'm here to assist you with your O2 account. Please share your query in detail. If you have multiple questions, listing them all together would be very helpful.
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Robert, 15 Feb. 2025 , 07:08pm
I can pay my bill on Monday but my services have been cut off

Robert, 15 Feb. 2025 , 07:09pm
I need them on as I'm disabled and don't have a landline so could I have the services put back on

Act as Soaif Ali and suggest the next best response saying, As of now, we are unable to delay the payments because you have added an extension last month only. Hence, I advise you to contact the Payments Management Team on call. 

All you need to do is get in touch with our dedicated Payments Management Team who will be able to take appropriate actions on your account to delay the payments. You'll have to get in touch with them on 202 free from your O2 number or 0344 8090 202 from landline. They are available Mon to Fri - 8am to 9pm, Sat - 8am to 8pm, Sun - 8am to 6pm. They will be in a better position to provide the correct support and help you need to make payments moving forward. 

To make it easier for you 
You can press * or 2 twice to speak to a customer service advisor. If you are unable to ring then you can switch your phone off and back on again and it will work. 

I wish I could do this by myself, but don't have any options to do so. 
Thanks for understanding. Also I understand that you don't have a landline so I would suggest you to take help of any friend or family to make a call. Response should be acknowledging and empathetic