Pretend that you are an expert in creating or a job  cover letters that your applying to this is everything bout the job that your applying to : Job description
We are a virtual receptionist company based in the United States looking for virtual receptionists that can effectively handle inbound calls to answer inquiries and book appointments.

You will be receiving phone calls from prospective customers for home services businesses such as cleaning companies, electricians, plumbers, landscapers, etc.

You must be able to represent the client as if you are working in the client’s office and are a part of their company. You will answer the phone pleasantly and with a smile and recite our client’s standard greeting. We will train you how to answer customers’ questions and how to book appointments on our client’s CRM/scheduling platforms.

While speaking with the customer you will take detail call summary notes which will include the customer’s contact information, reason for inquiry and any other relevant information. This information will be recorded while speaking with the customer.

After the phone call ends, you will send your call summary notes to our client. You must have great attention to detail and make sure there are no typos or missing information.

WORKING HOURS AND COMPENSATION

Compensation: $800/month USD

Working hours: 5 days per week, 9 hours per day, 1 hour for lunch and two, 15-minute breaks. 8am to 5pm Pacific Standard Time (Los Angeles)

Job Type: Full-time

Job Type: Full-time

Experience:

in Customer Service: 1 year (Required)

Job Responsibilities
The ideal candidate has BPO experience, is able to multitask in managing answering calls, taking detailed call summary notes and sending follow up text messages or emails to our client. You must be confident to communicate directly with our clients if necessary to confirm their directions and to receive their feedback and make adjustments to your work.

Ideally you have experience working from home but it is not necessary. We are willing to train the right candidate who is motivated, hard working and eager to add value within our company.


Job Requirements
QUALIFICATIONS

Technology Requirements:
Internet speed of at least 40mbps
Computer - Intel3 processor, 8gb RAM
Backup power source
Working Qualifications:

and this is the your resume : Kendrick Mitchell
javellmitchell@gmail.com | +18763942618

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Profile

I am a proactive and results-oriented Customer Support Specialist with over six years of experience across global digital platforms. I excel in providing outstanding client services and enhancing user experiences through competent use of industry-standard software such as Salesforce, Zendesk, and Tableau. My robust experience in customer engagement, issue resolution, cross-functional collaboration, and remote work makes me the perfect fit for the Virtual Assistant role you are offering. My outcome-oriented approach and dedication to continuous improvement have always assured exceptional support to a diverse global clientele.

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Professional Experience

Customer Support Specialist (Remote)
Outdoorsy
2022 – 2024

- Refined customer support processes using a consultative and empathetic approach, achieving a 35% improvement in customer satisfaction.
- Implemented efficient ticket resolution strategies across voice calls, live chats, email, and social media, enhancing customer experience by 25%.
- Led cross-functional initiatives to enhance product knowledge and support workflows, reducing resolution times.
- Became a subject matter expert in travel and recreational vehicle industry through continuous product and process upskilling.

Sales Representative (Remote)
Alliance Global
2018 – 2021

- Led B2B sales initiatives, driving a 40% growth in client base through robust communication and negotiation skills on various platforms.
- Enhanced sales processes with Salesforce CRM strategies, increasing sales efficiency and customer follow-up success rates by 20%.
- Coordinated with marketing and product teams to align strategies with evolving market requirements, promoting continuous improvement.

Brand Advocate
Hinduja Global Solutions/SAGILITY
2018-2021

- Served as a Brand Advocate for Aetna and Humana accounts, acting as the frontline liaison between healthcare providers and their members.
- Navigated members through the complexities of health insurance plans, benefits, and claims processing, reducing customer complaint escalations by 30%.
- Handled sensitive health information with confidentiality and compliance to HIPAA regulations using CRM tools and proprietary databases.

Sales Development Representative (Remote)
Ambassador Management Group
2021 – 2022

- Conducted comprehensive outbound call campaigns targeting specific job criteria for truck drivers.
- Managed extensive sales pipeline using Salesforce, ensuring forecasting and tracking accuracy.
- Delivered persuasive product presentations, consistently exceeding sales targets.

Appointment Setter (Part-Time)
Referrizer
2021

- Executed high-volume outbound call campaigns, effectively engaging potential leads and scheduling appointments.
- Maintained accurate lead information in CRM systems, optimizing appointment-setting strategies in collaboration with sales and marketing teams.

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Education

Distinction College
CSEC
2019 – 2020

Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of Account, Principles of Business, Social Studies

H.E.A.R.T TRUST
CSEC
2018 – 2019

Courses: Human and Social Biology

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Skills

- Advanced Multichannel Support: Managing customer interactions through voice, live chat, email, and social media.
- CRM and Data Management: Proficient in Salesforce and Zendesk, leveraging platforms for comprehensive customer relationship and ticket management.
- Empathy and Problem-Solving: Utilizing empathy with efficient problem-solving skills for meaningful solutions.
- Consultative Approach: Understanding customer needs thoroughly and tailoring support.
- Process Improvement: Identifying and implementing process improvements for efficiency and satisfaction.
- Self-Motivated Worker: Proven ability to work independently in remote settings.
- Continuous Learning and Adaptability: Commitment to professional development and process upskilling.

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Certificates

- EF SET Certificate: C2 (Proficient)

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References

Available upon request.
 along withe the laptop which in a Thinkpad t14s 16 GB you also have 2 back up power source make sure to be concise and informative in the ocer letter be the best pro you can be also non A.i  talking format