Masood, 13 Feb. 2025 , 03:51pm
Hello

O2 Virtual Assistant, 13 Feb. 2025 , 03:51pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 13 Feb. 2025 , 03:51pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Masood, 13 Feb. 2025 , 03:51pm
07721743880

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:52pm
Data & Usage 📈

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:52pm
When will my data be added?

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
Your data allowance will be updated the day before your next bill.  
If you purchased a Bolt On, it will be applied to your account instantly.  
You can track your data and check your remaining allowance in My O2. You can also buy a Bolt On or change your tariff to get a bigger data allowance in My O2.  
Buy a Bolt On in My O2 by heading to the 'Account' tab and scrolling down to 'View your Bolt Ons'. Change your tariff by clicking 'View or change your tariff'.
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O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:52pm
👎 No

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:52pm
Speak to an Expert

O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 13 Feb. 2025 , 03:52pm
[Rich Content]
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Masood, 13 Feb. 2025 , 03:53pm
It’s about my Account

O2 Virtual Assistant, 13 Feb. 2025 , 03:53pm
Thanks! 🙏
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O2 Virtual Assistant, 13 Feb. 2025 , 03:53pm
Please can you confirm your full Name
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Masood, 13 Feb. 2025 , 03:53pm
Masood Ur Rehman

O2 Virtual Assistant, 13 Feb. 2025 , 03:53pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Masood, 13 Feb. 2025 , 03:53pm
Yes

O2 Virtual Assistant, 13 Feb. 2025 , 03:53pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 13 Feb. 2025 , 03:53pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 13 Feb. 2025 , 03:53pm
Good afternoon, Masood! Thank you for getting in touch with O2. I’m sorry for the wait time.  
  
I see that you're looking for support with your O2 data. Could you please elaborate on your query? If you have several concerns, you can send them all at once.
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Masood, 13 Feb. 2025 , 03:54pm
I was wondering how my data was exhausted to fast

Masood, 13 Feb. 2025 , 03:54pm
Also, I’m stuck with this incredibly expensive package because of my device contract

Masood, 13 Feb. 2025 , 03:54pm
Around 35 quids for just 30 gigs

Masood, 13 Feb. 2025 , 03:55pm
I can’t wait till my next bill for my data, it’s already been almost a week without data and it’s annoying

Masood, 13 Feb. 2025 , 03:55pm
Also, sorry for my tone, I’m a bad texter.

Masood, 13 Feb. 2025 , 03:55pm
Not mad at you or anything

Act as Soaif Ali and suggest the next best response saying, if needed we can change your tariff to some high data plan or move you to a lower cost tariff. Response should be acknowledging and empathetic