Below is the email reply I received from Unilever, and the other emails which led to this point; Write a reply email expressing further dissatisfaction to their reply email I received, also having regard to my complaint and all emails; include that they have not increased my compensation payment for the hardship I suffered, and made me the customer happy, and have not given me a reason why they have not increased my payment; Included other legitimate reasons on my behalf to persuade Unilever to increase my payment; In coming up with legitimate reasons to increased payment, and use you’re data bank knowledge to , and legal precedent and argument to encourage payment;      
{On Tue, 11 Apr 2023 at 10:28 AM, Consumer Engagement Centre UANZ <<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>> wrote:
Hi Rocco, 

Thank you for your response and apologise for the delay.

We are always interested to hear from our consumers and thank you for your comments as they play an important part in monitoring consumer needs and preferences.

We would like to acknowledge that you were not satisfied with our response with reimbursent and we respect your thoughts on it.

Rest assured that we have recorded your comments into our consumer database and advised all relevant departments.

We sincerely apologise for any inconvenience and we will continue to make sure the quality of our products for our valued consumers. 

Best Regards, 

Michael}

{From: Rocco Verrelli [rlverrelli@gmail.com]
Sent: 06/04/2023 04:33
To: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Subject: [External] - Re: 43241499- Dissatisfaction with the Golden Gaytime Complaint Resolution

Dear Michael and Unilever,

I appreciate you looking into my complaint concerning the poor quality of the Golden Gaytime ice-creams I purchased. However, I must express my further dissatisfaction with your response and your offered compensation.

It has taken a considerable amount of time and effort to get through to your team, and I had to continuously follow up on the issue to get any response. Repeatedly, your responses failed to acknowledge the specifics of my situation and it came across as generic.

As a loyal Unilever customer my entire life, I find the goodwill gesture of a $20 Coles E-Gift Voucher to be appalling, and you should be ashamed of offering such insufficient compensation, given the inconvenience and distress this issue has caused me.

I would like to highlight again some comments from my original webmail complaint, ignored, and additional reasons as to why your offer is unacceptable:

1. I purchased two boxes of this ice-cream, and both boxes contained badly made ice creams. The cost at Coles of each box is $10. Your gesture doesn’t cover all my costs incurred in the purchase, not including all my time and effort followed.
2. I was left embarrassed in front of my guest by the faulty ice creams, which affected my reputation as a host.
3. The inconvenience I suffered and the extra cost to replace the product after opening the bad quality ice creams.
4. I am shocked with Unilever’s offer. As a Multi-Billion dollar company, acting like paupers by not appreciating my loyalty as a long-time customer is disgraceful.
5. This prolonged experience with multiple email correspondence with Unilever has consumed much time and effort, but has not been valued or appreciated.
6. As a long-time customer, I am left disillusioned with your behavior. I have always trusted your brand to deliver high-quality products and proper customer service.
7. You have ignored the input I have provided to ensure your systems are improved.

These additional factors significantly exacerbate my disappointment with your offered compensation. I request a more appropriate form of compensation, taking into account the circumstances I have faced while pursuing this matter. Your response must also acknowledge the unique factors of my case and assure me that you’re genuinely concerned with rectifying the situation and preserving your valued customer relationship.

Once again, I emphasize that the Golden Gaytime ice-creams I received were of unacceptable quality, and the quality control or manufacturing process was at fault. I want to have confidence in your products, but your lack of empathy and insufficient compensation makes it challenging to maintain that trust.

I look forward to a more satisfactory resolution to this complaint, and I hope that Unilever takes my concerns seriously in the future, ensuring that such issues do not recur.

Regards,
<PRESIDIO_ANONYMIZED_PERSON>}
  
{On Tue, 4 Apr 2023 at 19:25, Consumer Engagement Centre UANZ <<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>> wrote:
Dear Rocco,
Thank you for contacting us about Golden Gaytime MP4. 

We are always interested to hear from our consumers and welcome your comments.  

As we have a long history of providing high quality products we are always interested to learn if any of our products do not meet your expectations. Product quality issues particularly concern us, so we have recorded all the details and informed all relevant departments including our Quality Assurance Department and field representative team.

Your comments indicate that the product may have been affected by the product rising in temperature and then being refrozen. Our products can withstand minor temperature fluctuations but if the temperature rises are high enough and/or frequent enough, ice crystals will form and on occasions, shrinkage and moisture damage may occur (eg icy product, soggy cones, soft packaging, and misshapen product).

To achieve ice cream's wonderful, smooth creamy texture and taste, we rely on the commitment of everyone in the "cold" supply chain to care for frozen product and ensure it is kept frozen (at or below -18°C) at all times. Strong procedures are in place at all parts of the cold chain including the manufacturing site, frozen storage warehouses, the frozen transport system, and the frozen food cabinet at the retail outlet.

As a gesture of goodwill for a valued consumer I have enclosed a Coles E-Gift Voucher to the value of $20.00 to put towards your next purchase of this product or any equivalent Unilever products. 
Best Regards, 

Michael
For Unilever}