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Job description
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About Us

Allisone is the start-up that supports dentists in their patient/practitioner communication using Artificial Intelligence.

Our goal? To provide healthcare professionals with a communication tool based on artificial intelligence and machine learning to deliver the best care to patients worldwide and assist healthcare professionals in their work.


Our missions? They can be summarized into three pillars:

Transform the daily lives of dentists,
Assist patients in taking an active role in their oral health,
Build a team of entrepreneurs with a long-term vision, fostering a great working environment.

Job Description

Allisone is looking for a Customer Success Manager with a get-it-done attitude and team player mentality to accompany its growth and development.
Let’s make it short: we provide the best customer experience possible to our clients!

Your daily job at Allisone:

Onboarding

Organize the deployment of Allisone for new clients.
Conduct product demonstrations for clients (on-site or remotely, depending on the client's location).
Closely monitor the usage of Allisone during the initial weeks.
Customer Success

Track the usage of Allisone and create action plans for improvement.
Understand the specific needs of clients to tailor solutions to their organization.
Comprehend client issues and motivations.
Analyze data to ensure clients are achieving the desired value from using Allisone.
Increase satisfaction to build an engaged community and turn our clients into product advocates.
Minimize client churn.
Customer Support

Respond promptly to client issues through various channels (chat, emails, phone).
Manage and resolve client requests and complaints.
Improvement of Our Product and Processes

Collaborate with cross-functional teams (sales, product, tech, and marketing) to advocate for client interests and make enhancements to our product and processes.
Enhance onboarding and customer success processes.
You actively participate into building the best Customer Success team in a great atmosphere and with great people.


About you :

Fluent English mandatory & fluent Spanish or French required
Based in Barcelona Spain
You're seeking a meaningful job
You demonstrate leadership qualities: you must be able to persuade our users (dentists, clinic directors, executives, etc.) to change their habits!
Self-driven and proactive nature
Highly organized and able to multi-task
Excellent communication and interpersonal skills
You are customer-centric with a problem-solving approach.
You can work collaboratively with cross-functional teams.
You have previous experience in a fast-growing environment.
You are patient and attentive.
Passion for service
You resonate with our values: SPACE

CV

Dynamic and innovative Digital Marketing Strategist with a 4+ years proven track record in driving successful
online advertising initiatives and sales growth.
Proficient in leveraging cutting-edge technologies and fluent in both Spanish and English.
With a robust analytical prowess and a keen understanding of consumer behavior, I am committed to
delivering results that surpass business objectives and enhance brand engagement.
Skills
- In-depth knowledge and practical experience with online advertising campaigns.
- Proven ability to work under pressure in a target-driven environment.
- Strong organizational and time-management abilities.
- Committed to delivering client satisfaction and achieving business goals.
- Comprometida a lograr la satisfacción del cliente y alcanzar los objetivos comerciales.
Professional Experience
03/2023 – present
Lisbon, PT
DV360 Google Technical Support Specialist,, Google via Teleperformance,
•Functioned as a key technical contact, delivering strategic support to top-tier
agencies and advertisers.
•Excelled in achieving sales goals while providing an unparalleled customer sales
experience.
•Led technical issue resolution, ensuring maximal customer satisfaction.
•Analyzed campaign metrics for performance enhancements and optimized client
advertising efforts.
Additional tools for campaign troubleshooting:
Google Ads, Campaign Manager 360 & YouTube.
Programming languages:
HTML, CSS, JavaScript
03/2020 – 03/2023
Lisbon PT
Google Studio Account Manager / Senior Expert / SME,
Google via Teleperformance,
Promoted to the position of Subject Matter Expert (SME) in March 2022 for Google
Studio, driving operational excellence in creative campaign management.
Product and Technical Expertise:
Cristina LILLO
Digital Marketing Professional
lilloescudero@gmail.com +351 910 470 927
Moving from Lisbon to Barcelona in March, available to start working by April 1st, 2024.
https://www.linkedin.com/in/cristina-lillo-escudero-/ 26/02/1991 Spanish Citizen
•Elevated to Google Studio SME, mastering HTML, CSS, and JavaScript to craft
high-impact ads.
•Designed advanced technical support systems to optimize the Google Studio
experience for non-technical peers.
Sales and Customer Relations:
•Championed customer experience, driving sales targets while serving as primary
technical liaison.
•Rapidly resolved complex technical issues, sustaining seamless Google Studio
operations and client trust.
Training and Development:
•Developed and delivered target-specific training enhancing team proficiency in
Google products.
•Created pivotal training content, bridging knowledge gaps in Google
complexities.
Content and Optimization:
•Renovate Help Center articles, directly boosting user understanding and
satisfaction rates.
•Streamlined Google Studio documentation, raising team effectiveness in ad
campaign execution.
Collaboration:
•Partnered closely with creative teams, delivering essential technical insights for
premium ad creation.
•Leveraged Google Studio expertise to facilitate innovative campaign
management and asset efficiency.
09/2019 – 03/2020
Lisbon PT
Customer Service specialist, Zalando via Teleperformance
Resolved customer issues, and liaised with courier services to enhance customer
satisfaction
10/2018 – 09/2019
Prague, CZ
Digital Community Manager, ICON hotel
Developed and executed the hotel’s social media strategy, increasing brand
awareness and online engagement.
Campaign Management & Analytics
•Led social media campaigns that boosted direct bookings and effectively
showcased the hotel’s unique amenities.
•Utilized analytics tools to evaluate campaign success and inform future
marketing strategies.
Event Coordination & B2B Relations
•Managed B2B event marketing efforts, creatively promoting the hotel as an ideal
choice for professional gatherings.
•Built strategic partnerships to facilitate content collaboration, broadening the
hotel’s business network.
Competitive Analysis & Market Trends
•Conducted competitor analysis, staying ahead of market trends to maintain the
hotel’s edge as a trendsetter.
•Adapted strategies based on industry insights, cementing the ICON hotel as a
leader in digital innovation.
.
Education
2018
Madrid, Spain
Escuela de Comunicación y Marketing, Aula CM
Community Manager, Marketing, Web design with WordPress
2012 – 2015
Madrid, Spain
History, geography and archaeology, UNED university
2012
Altea, Spain
Scientific baccalaureate, Obtained, Bella guarda High school
Math, Biology, Geology, Environmental Sciences, Psychology, Physics, Chemistry.
Digital Marketing Certifications
•Google Creative Certification Exam
•Display & Video 360
•Google Ads Search Certification
•TikTok for Business
•Google Studio basics Build Web Pages With HTML and CSS
Languages
Spanish (Native) English ( Full working proficiency ( C2,4/4+) Valencian ( Basic)
Catalan ( Basic)
References
Ana Penalva, Team lead - Technical support, Google Marketing Platform via Teleperformance, Portugal
ana_penalva@hotmail.com
Giovanni Giansante,
Global Subject Matter Expert Lead (Global SME Lead) - Specialty Platforms, Google Marketing Platform via
Teleperformance, Portugal
giannisante@gmail.com
More upon request