N/A, 10 Jan. 2025 , 05:00pm
How can I help you today?
[Sent]

Garry, 10 Jan. 2025 , 05:00pm
I want to link o2 and virgin media accounts

O2 Virtual Assistant, 10 Jan. 2025 , 05:00pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 10 Jan. 2025 , 05:00pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Garry, 10 Jan. 2025 , 05:00pm
07913909824

O2 Virtual Assistant, 10 Jan. 2025 , 05:01pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 10 Jan. 2025 , 05:01pm
[Rich Content]
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Garry, 10 Jan. 2025 , 05:01pm
It’s about my Account

O2 Virtual Assistant, 10 Jan. 2025 , 05:01pm
Thanks! 🙏
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O2 Virtual Assistant, 10 Jan. 2025 , 05:01pm
Please can you confirm your full Name
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Garry, 10 Jan. 2025 , 05:01pm
Garry Garvey

O2 Virtual Assistant, 10 Jan. 2025 , 05:01pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Garry, 10 Jan. 2025 , 05:01pm
I am

O2 Virtual Assistant, 10 Jan. 2025 , 05:02pm
Please select one of the Options to proceed, or type 'main menu' to return to the main menu.
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O2 Virtual Assistant, 10 Jan. 2025 , 05:02pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Garry, 10 Jan. 2025 , 05:02pm
Yes

O2 Virtual Assistant, 10 Jan. 2025 , 05:02pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 10 Jan. 2025 , 05:02pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 10 Jan. 2025 , 05:03pm
Hi Garry, thanks for contacting O2. I can see you need help with regards to volt benefits.  
  
I've checked your O2 account, it says that you need to be also with Virgin to get the benefit, but as you have mentioned above that you are already with them, I will place a request to our team to investigate and apply the benefit to your account.  
  
But before this, let me ask you a few questions to help better.  
1. Virgin Media Account Holder's name  
2. Can you please share your virgin media account number? (You will find this by logging to your Virgin online account or on a statement)  
3. Virgin Media Area Reference (Site ID)  
4. Is your address is the same on your Virgin Media and O2 account?  
5. Have you had the Virgin Media Broadband been installed for longer than 14 days?  
  
To check this Virgin details, you will need to login to your Virgin Media account  
(Link - [https://www.virginmedia.com/myvmo2/account-settings](https://www.virginmedia.com/myvmo2/account-settings))  
Then go to “account settings”.  
You should be able to find the “Account number” and “Area code” on this page.  
(in case if you don’t know your login details, you can use “forgot password” option and use the email where there bills are sent to as your email)
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Garry, 10 Jan. 2025 , 05:14pm
1: Garry Garvey 2: 048104001 3: 14 4: yes 5: yes

Soaif Ali, 10 Jan. 2025 , 05:19pm
Thank you so much for the information. I've just placed the request.  
  
It might take up to 14 business days for the benefits to go live on your account, mostly it is activated before the timescale. It will be taken care of from our end. You need to worry about it anymore.  
Once it's added you will get a notification for the same.  
  
Before you head out, is there anything else I can assist you with?
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Garry, 10 Jan. 2025 , 05:22pm
I’m am after an internet booster as we keep losing internet connection in both bedrooms but I’m not prepared to pay more than we already pay for phones, internet and tv

Act as Soaif Ali and suggest the next best response saying, for  internet booster you will need to reach Virgin media team, Tel : <PRESIDIO_ANONYMIZED_PHONE_NUMBER>
Mon to Fri 8am-9pm
Sat to Sun 8am-6pm. Response should be acknowledging and empathetic