Summarize the below chat for me:

Simon, 14 Dec. 2024 , 10:24am
Hello

O2 Virtual Assistant, 14 Dec. 2024 , 10:24am
Thanks for messaging with O2.
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O2 Virtual Assistant, 14 Dec. 2024 , 10:24am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Simon, 14 Dec. 2024 , 01:56pm
07864281691

O2 Virtual Assistant, 14 Dec. 2024 , 01:56pm
[Rich Content]
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Simon, 14 Dec. 2024 , 01:56pm
Cancel

O2 Virtual Assistant, 14 Dec. 2024 , 01:56pm
[Rich Content]
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Simon, 14 Dec. 2024 , 01:56pm
Order

O2 Virtual Assistant, 14 Dec. 2024 , 01:56pm
You may be able to cancel your order in My O2 if it's not been prepared for dispatch.  
  
If your order's been dispatched, you can return your device or accessory to us within 14 days of purchase to get a refund. Exceptions apply.  
  
You can find out about our Returns Policy, and what to do before you return something on our Returns Support Page.
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O2 Virtual Assistant, 14 Dec. 2024 , 01:56pm
[Rich Content]
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O2 Virtual Assistant, 14 Dec. 2024 , 01:56pm
[Rich Content]
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Simon, 14 Dec. 2024 , 01:56pm
👎 No

O2 Virtual Assistant, 14 Dec. 2024 , 01:56pm
[Rich Content]
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Simon, 14 Dec. 2024 , 01:56pm
Speak to an Expert

O2 Virtual Assistant, 14 Dec. 2024 , 01:57pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 14 Dec. 2024 , 01:57pm
[Rich Content]
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Simon, 14 Dec. 2024 , 01:57pm
It’s about my Account

O2 Virtual Assistant, 14 Dec. 2024 , 01:57pm
Thanks! 🙏
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O2 Virtual Assistant, 14 Dec. 2024 , 01:57pm
Please can you confirm your full Name
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Simon, 14 Dec. 2024 , 01:57pm
Simon Watson

O2 Virtual Assistant, 14 Dec. 2024 , 01:57pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Simon, 14 Dec. 2024 , 01:57pm
Yes

O2 Virtual Assistant, 14 Dec. 2024 , 01:57pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Simon, 14 Dec. 2024 , 01:58pm
After waiting over 2 weeks for my phone to be delivered, it’s now been a failed delivery because you didn’t send me PIN number..!

Simon, 14 Dec. 2024 , 01:59pm
Honestly I have never in my life dealt with such an awful company, how are you still in business

Simon, 14 Dec. 2024 , 02:00pm
Please send me a PIN number to accept delivery..!

Simon, 14 Dec. 2024 , 02:01pm
Then I can return & cancel this order, and hopefully never need to deal O2 again..!

Simon, 14 Dec. 2024 , 02:05pm
How can you even send me security pin on text when you cancelled SIM or replacement

Info [Automated], 14 Dec. 2024 , 02:12pm
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
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Info [Automated], 14 Dec. 2024 , 02:18pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Simon, 14 Dec. 2024 , 02:25pm
Surely you would think of sending it on email?