job descriptions for Learning and Development role are as follows: About the Role 

The role is a stand-alone learning and development position and will report through to Chief of People, Culture and Safety. In this role, you will be the go to person for all training needs including induction, employee development, cGMP and Operational Process related Training needs and deliverables. This role is a key position in the business to ensure that we continue to maintain the capabilities of our employees, our quality and service levels and meet our TGA-cGMP obligations. You will also be responsible for:

Identifying overall training needs within the business including induction training
Developing/administering training programs for cGMP, SOP’s, Operational Excellence, Inductions, Safety Procedures and Systems and other related topics
Ensuring our training programs meet TGA certification requirements
Building technical knowledge and skills to increase productivity and efficiency
Maintain training documentation and review periods to relevant standards or best practice
Planning/scheduling training through consultation with key business stakeholders
About You

You will be a hands-on Learning and Development Manager and will seek to develop programs, systems and documentation that meet the relevant Legislation/Standards, but are simple and practical and tailored to meet our operational needs.  You will be passionate about training and development and be highly interactive with employees and management to achieve positive outcomes. This role will work across the entire organisation and is not a role where you will be desk bound. You will also:

Hold a Certificate IV Training and Assessment
Well-developed verbal/written communication skills and strong presentation skills
The ability to develop and administer training programs for both blue and white collar workers
Have at least 3-5 years’ experience in a similar role;
Highly energetic, organised and self-motivated
Excellent record keeping skills
The ability to work autonomously 
Be solutions focussed, can think outside the box and is driven to succeed 
Have experience in a FMCG or manufacturing environment (highly desirable)
This is a great opportunity for someone who is seeking the next step in their career and can take ownership of our organisation’s entire Learning and Development strategy. 

What’s in it for you?

So if you are looking for an organisation that genuinely supports learning and development, is focused on people, committed to staff development that will work with you to achieve your potential and ensure your success then you need to apply today.  You will be joining an organisation that values integrity and encourages a workplace culture of initiative and mutual respect. 

So if you are an energised, self-starter capable of driving improvement at all levels, then we want to hear from you today! There is loads of potential for the role to grow with the incumbent!  compare this against my following skills and write a professional summary that match with job descriptions for Learning and Development role: National Training & Development Group Trainer at Mainfreight Holdings, Training & Development Division, Prestons
MARCH 2021 — PRESENT
●	Experienced training professional with high success in developing and delivering in-class and online courses to increase learning opportunities. 
●	Developed and implemented lesson plans based on student needs and abilities, resulting in improved student engagement and satisfaction.
●	Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness. 
●	Functioned as training subject matter expert in delivering the business culture programs and provided extensive technical support to different departments. 
●	Assessed skill gaps for employees and developed training courses to meet identified needs. 
●	Established and maintained quality control standards. • • 
●	Developed lesson plans, instructional materials and written practice tests for Customer Service and Systems training courses. • 
●	Contributed to writing training manuals for Standard of Operations Manuals to meet strict organizational guidelines.

Sales Executive at Mainfreight Holdings, Sydney Metro Transport Division, Prestons
AUGUST 2018 — MARCH 2021
●	Achieved sales goals and service targets by cultivating and securing new customer relationships. •
●	Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention. •
●	Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
●	Customer Development focus providing a comprehensive understanding of the company’s products and services, resulting in an 85% increase in customer satisfaction.
●	Researched sales opportunities and leads to exceed sales goals and increase profits.
●	Monitored customers for signs of security concerns and escalated issues to management.

Key Account Customer Service Representative at Mainfreight Holdings, Warehousing Division, Prestons
FEBRUARY 2015 — AUGUST 2018
●	Created customer service reports that provided key insights into customer preferences and behaviours.
●	Developed and maintained relationships with key clients by providing personalized service, resulting in a 5% increase in customer loyalty and satisfaction.
●	Developed and managed a team of account managers to ensure adherence to SLAs and customer service goals.
●	Developed and maintained relationships with key stakeholders that resulted in improved customer service.
●	Monitored customer feedback and identified key trends, resulting in the implementation of new customer service strategies.

Administration at Mainfreight Holdings, Warehousing Division, Prestons
MAY 2014 — JANUARY 2015
●	Developed a customer service training program that resulted in a X% increase in customer satisfaction ratings.
●	Developed and implemented new office procedures that improved workflow efficiency by 5%
●	Developed and maintained relationships with vendors and suppliers.
●	Streamlined the company’s recruitment process, reducing the time to hire by 5%
●	Monitored and analyzed financial performance to identify opportunities for cost savings such as negotiated with suppliers to reduce costs by 10%, leading to significant cost savings for the company.

Credit Controller at Mainfreight Holdings, National Transport Division, Preston
AUGUST 2011 — MAY 2014
●	Processed payments and applied to customer balances. •
●	Researched accounts and completed due diligence to resolve collection problems.
●	Contacted customers to collect outstanding payments via one-time or negotiated installment methods. •
●	Performed administrative tasks such as record keeping, writing correspondence, and gathering materials. Accessed credit records to evaluate customer credit histories.
●	Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts. •
●	Optimized credit approval and collection processes, improving operational efficiencies by over 20%.
●	Managed accounts payable and accounts receivable, resulting in improved cash flow and reduced overdue payments.
●	Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Employment History: Pre-2011
Credit Controller & Payroll Officer (Part-time), Botany Cranes Australia
FEBRUARY 2002 — JANUARY 2003
●	Performed Invoicing / Reception / Order Taking / Quoting functions.
●	Confirmed payment schedules for all Debtors collections functions.
●	Responsible for Payroll processing for 30+ staff

Credit Controller & Administration, Roadfreighters NZ Ltd
DECEMBER 1999 — SEPTEMBER 2000
●	Performed all Accounts Receivable functions.
●	Costing/Quoting - freight-forwarding procedures as required fax/phone, following up on goods returned.
●	Manifesting: entering consignment notes and manifesting
●	Accounts Clerk – processing invoices (consignment notes), customer account queries
●	Reception – relieving switch-board reception
●	Administration: providing PA support to all sales staff

Operations/Accounting/Administrator, Freightrite NZ Ltd
OCTOBER 1997 — MARCH 1999
●	Allocations of Jobs
●	Transport Operations/Dispatcher –Manifesting:
●	Warehouse Pick/Pack: -
●	Full Accounts Administrator (Sole Charge)
●	Data Entry Customer Service/Reception Administration: providing sales support to sales executive teams.

Operations/Office Manager/Accounting, Enzed Tours NZ Ltd
JANUARY 1996 — OCTOBER 1997
●	Allocations of Jobs
●	Managing daily operations to confirm clients travel requirements.
●	Full Accounts (Receivables & Payable)
●	Staff Supervision and Training
●	Sales and Advertising


Extra-curricular activities
Volunteer: Teacher, Principal, Executive Member at Cook Islands Maori Language Community School at Community Languages NSW, Sydney
OCTOBER 2007 — PRESENT
●	School Principal for three (3) schools and conducting Lesson & Teaching Plans for Teachers
●	Cook Island Culture Tutor
●	Conducting Workshop Seminars using PowerPoint
●	Training staff and designing curriculum/syllabus
●	Co-ordinate Publicity/Media/Events
●	Teaching and providing community cultural shows and events.
●	Teaching 2 hours/week to students from age of 4 years to 13 years
●	Running Teachers and Management Meetings
●	Providing full accounts functions and volunteer pay contributions.
●	Organise student registrations, updating database.
●	Providing all documentations for regulations to government, local councils, and Board of Education requirements
●	Delivered prepared lesson plans using instructional materials and tools.
●	Conducted research on historical topics to supplement courses.
●	Advised students on academic progress, goals, and achievement