Dean, 16 Feb. 2025 , 06:05pm
Speak to advisor

O2 Virtual Assistant, 16 Feb. 2025 , 06:05pm
Thanks for messaging with O2.
[Read]

O2 Virtual Assistant, 16 Feb. 2025 , 06:05pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Dean, 16 Feb. 2025 , 06:05pm
I don’t have it

O2 Virtual Assistant, 16 Feb. 2025 , 06:05pm
Hmm...I don't recognise that mobile number.  
  
Can you try typing it again in a 07123456789 format with no spaces please?
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Dean, 16 Feb. 2025 , 06:06pm
I don’t have it

O2 Virtual Assistant, 16 Feb. 2025 , 06:06pm
Let's try one more time. What's your mobile number?
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Dean, 16 Feb. 2025 , 06:06pm
I don’t have it

O2 Virtual Assistant, 16 Feb. 2025 , 06:06pm
[Rich Content]
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Dean, 16 Feb. 2025 , 06:06pm
Technical Support 🔧

O2 Virtual Assistant, 16 Feb. 2025 , 06:06pm
[Rich Content]
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Dean, 16 Feb. 2025 , 06:06pm
See more

O2 Virtual Assistant, 16 Feb. 2025 , 06:06pm
[Rich Content]
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Dean, 16 Feb. 2025 , 06:06pm
Priority

O2 Virtual Assistant, 16 Feb. 2025 , 06:06pm
[Rich Content]
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Dean, 16 Feb. 2025 , 06:06pm
Ticket Help

O2 Virtual Assistant, 16 Feb. 2025 , 06:06pm
[Rich Content]
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Dean, 16 Feb. 2025 , 06:06pm
Speak to advisor

O2 Virtual Assistant, 16 Feb. 2025 , 06:06pm
Sorry, we need you to select one of the below options.
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O2 Virtual Assistant, 16 Feb. 2025 , 06:06pm
[Rich Content]
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Dean, 16 Feb. 2025 , 06:06pm
I can't get tickets

O2 Virtual Assistant, 16 Feb. 2025 , 06:07pm
We provide access to pre-sales through Priority.  
  
If the website isn't working it may be due to high traffic so please keep trying.
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O2 Virtual Assistant, 16 Feb. 2025 , 06:07pm
[Rich Content]
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Dean, 16 Feb. 2025 , 06:07pm
👎 No

O2 Virtual Assistant, 16 Feb. 2025 , 06:07pm
[Rich Content]
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Dean, 16 Feb. 2025 , 06:07pm
Speak to an Expert

O2 Virtual Assistant, 16 Feb. 2025 , 06:07pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 16 Feb. 2025 , 06:07pm
[Rich Content]
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Dean, 16 Feb. 2025 , 06:07pm
It’s about my Account

O2 Virtual Assistant, 16 Feb. 2025 , 06:07pm
Thanks! 🙏
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O2 Virtual Assistant, 16 Feb. 2025 , 06:07pm
Please can you confirm your full Name
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Dean, 16 Feb. 2025 , 06:07pm
Dean hart

O2 Virtual Assistant, 16 Feb. 2025 , 06:08pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Dean, 16 Feb. 2025 , 06:08pm
Yes

O2 Virtual Assistant, 16 Feb. 2025 , 06:08pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
[Read]

Dean, 16 Feb. 2025 , 06:08pm
How long please ?

Info [Automated], 16 Feb. 2025 , 06:16pm
You are now connected to Mohammad, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Mohammad will be replying in a few minutes.
[Sent]

Mohammad, 16 Feb. 2025 , 06:17pm
Hello Dean. Welcome to O2. I will assist you today, May I know the exact query and please confirm the number or account number or any email address
[Read]

Mohammad, 16 Feb. 2025 , 06:23pm
Hi Dean, As I have not heard back from you, just checking if you need any more assistance regarding your query?
[Sent]

O2, 16 Feb. 2025 , 06:35pm
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
[Read]

O2, 16 Feb. 2025 , 06:35pm
[Rich Content]
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Dean, 16 Feb. 2025 , 06:40pm
Yes, continue ✔️

O2, 16 Feb. 2025 , 06:40pm
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
[Read]

Dean, 16 Feb. 2025 , 06:40pm
Thanks

Info [Automated], 16 Feb. 2025 , 06:50pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Dean, 16 Feb. 2025 , 06:52pm
My phone isn’t working

Dean, 16 Feb. 2025 , 06:56pm
The phone is black listed but I’m waiting for a call back since 3pm

Dean, 16 Feb. 2025 , 06:56pm
I need my phone back ASAP

Dean, 16 Feb. 2025 , 06:56pm
I’ve said I will set up a plan

Dean, 16 Feb. 2025 , 06:57pm
I spoke to someone earlier saying it’s not but I’ve been in contact with Apple

Dean, 16 Feb. 2025 , 06:57pm
And they’re saying it’s fine

Dean, 16 Feb. 2025 , 07:06pm
??

Act as Soaif Ali and suggest the next best response saying, I will certainly check this for you, can you please share your O2 number?. Response should be acknowledging and empathetic