Reegan, 02 Feb. 2025 , 01:54pm
Tlak to advisor

O2 Virtual Assistant, 02 Feb. 2025 , 01:54pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 02 Feb. 2025 , 01:54pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Reegan, 02 Feb. 2025 , 01:54pm
07523831493

O2 Virtual Assistant, 02 Feb. 2025 , 01:54pm
[Rich Content]
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Reegan, 02 Feb. 2025 , 01:54pm
Something Else ❔

O2 Virtual Assistant, 02 Feb. 2025 , 01:54pm
[Rich Content]
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Reegan, 02 Feb. 2025 , 01:54pm
Something Else ❔

O2 Virtual Assistant, 02 Feb. 2025 , 01:54pm
[Rich Content]
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Reegan, 02 Feb. 2025 , 01:54pm
Pay Monthly

O2 Virtual Assistant, 02 Feb. 2025 , 01:54pm
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 02 Feb. 2025 , 01:54pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 02 Feb. 2025 , 01:54pm
[Rich Content]
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Reegan, 02 Feb. 2025 , 01:54pm
It’s about my Account

O2 Virtual Assistant, 02 Feb. 2025 , 01:54pm
Thanks! 🙏
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O2 Virtual Assistant, 02 Feb. 2025 , 01:54pm
Please can you confirm your full Name
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Reegan, 02 Feb. 2025 , 01:54pm
Reegan birch

O2 Virtual Assistant, 02 Feb. 2025 , 01:55pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Reegan, 02 Feb. 2025 , 01:55pm
Yes

O2 Virtual Assistant, 02 Feb. 2025 , 01:55pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 02 Feb. 2025 , 01:55pm
You are now connected to Shahbaz, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Shahbaz will be replying in a few minutes.
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Reegan, 02 Feb. 2025 , 01:55pm
Hello I need help it not letting me call out or use my data I need this on as I am I. Hospital not long woke up from coma and I be paying Friday

Shahbaz, 02 Feb. 2025 , 01:58pm
I'm so sorry to hear what you’ve been through—I can only imagine how difficult this must be for you. I completely understand that staying connected is important, especially while you're in the hospital. Due to the balance brought forward, I’m unable to provide a payment extension, but we do have a dedicated team that may be able to assist you.  
  
You can call our payments management team and they may help you.  
  
Customer Service Number Charges From your O2 mobile 202 Free From a landline 0344 809 0202 Standard UK rate From abroad <PRESIDIO_ANONYMIZED_PHONE_NUMBER> Free Opening times Monday - Friday8am - 9pm Saturday 8am - 8pm Sunday 8am - 6pm  
  
You can call them from a different number as well.
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Reegan, 02 Feb. 2025 , 01:58pm
I need it on today

Shahbaz, 02 Feb. 2025 , 01:59pm
The team is available on calls today, you just need to call them and they will sort this for you.
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Reegan, 02 Feb. 2025 , 02:00pm
Can you tranfer me

Shahbaz, 02 Feb. 2025 , 02:00pm
I am sorry Reegan, the team does not work on chat on the weekends, they will be next available tomorrow post 9am on chat.
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Reegan, 02 Feb. 2025 , 02:01pm
I need it on today

Shahbaz, 02 Feb. 2025 , 02:01pm
The team is available on calls today, you just need to call them and they will sort this for you.
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Reegan, 02 Feb. 2025 , 02:01pm
I need my services on today

Shahbaz, 02 Feb. 2025 , 02:02pm
We will help you with it Reegan but for that you will have call the dedicated team.
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Reegan, 02 Feb. 2025 , 02:02pm
Ok

Shahbaz, 02 Feb. 2025 , 02:02pm
Thank you.  
  
please let me know if there anything else, I can help you with?
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Reegan, 02 Feb. 2025 , 02:04pm
Well this isn’t fair they promise they wasn’t going to cut me off as I promise to pay Friday

Shahbaz, 02 Feb. 2025 , 02:05pm
I do understand your concern Reegan I do not see a payment extension set on your account and hence I am requesting you to please call the team and they willl help you.
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Reegan, 02 Feb. 2025 , 02:06pm
Well I want compensation as they said they did a payment extension

Shahbaz, 02 Feb. 2025 , 02:09pm
The extension was set for last month and you can get this raised with the team and they will check this and if a promise was not fulfilled then we will help you with the best possible compensation.
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Shahbaz, 02 Feb. 2025 , 02:15pm
As I have not heard back from you, just checking if you need any more assistance regarding your payment query?
[Sent]

O2, 02 Feb. 2025 , 02:19pm
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 02 Feb. 2025 , 02:19pm
[Rich Content]
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Reegan, 02 Feb. 2025 , 02:35pm
Yes, continue ✔️

O2, 02 Feb. 2025 , 02:35pm
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
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Info [Automated], 02 Feb. 2025 , 02:35pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Reegan, 02 Feb. 2025 , 02:35pm
I want compensation as they said they wouldn’t cut me off

Reegan, 02 Feb. 2025 , 02:38pm
I want compensation for this

Reegan, 02 Feb. 2025 , 02:42pm
You there

Soaif Ali, 02 Feb. 2025 , 02:45pm
Hi Reegan, and good afternoon! I appreciate you contacting O2. My apologies for the wait.  
  
Yes, we are connected.  
I've checked your account and found that you should be able to use services now.  
  
Can you please restart your phone now and check services?
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Reegan, 02 Feb. 2025 , 02:46pm
Yes but they shouldn’t of promise they wasn’t going to cut me off then then they did

Reegan, 02 Feb. 2025 , 02:46pm
Lack of communication

Reegan, 02 Feb. 2025 , 02:50pm
I be taking it further

Reegan, 02 Feb. 2025 , 02:52pm
You theee

Reegan, 02 Feb. 2025 , 02:56pm
Hello you there

Soaif Ali, 02 Feb. 2025 , 02:57pm
Yes, we are connected.  
  
I am sorry but as the system handles all the barring, your services were barred for exactly 33 minutes.  
  
But we made it and unbarred your services within an hour.  
  
Before you head out, is there anything else I can assist you with?
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Reegan, 02 Feb. 2025 , 02:57pm
Well I am takin it further and where compensation

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic