Rephrase more academical style Goțea Valentin Silvian
DSS - Dedicated SuperHost Support - Telus International
Varsatura, Jud Braila


Contact details

Email: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>
Tel: <PRESIDIO_ANONYMIZED_PHONE_NUMBER>
City: Varsatura, Jud Braila

About me

A person who is highly dedicated from the first hour of my new role. Highly educated in good manners, always there to give a hand for the ones in need, Qualified in different roles and categories, from the back office duties till the front office duties, dealing face to face with customers/guests from this different sectors as in sales/hospitality. Always strive to achieve greatness, attention to details, the urge to take lead, the way of sharing with others experiences, motivating them how to achieve personal goals. A gentleman in need, great personality and charismatic, always try to help others, by pointing only half of the job,so they can become more proactive, more self-driven, someone who can take actions by their own will or lead.

Professional experience



Experience by departments
Tourism / Hotel staff: 4 years and 8 months Administrative / Logistics: 1 year and 11 months Sport / Wellness: 4 years and 8 months

www.ejobs.ro
contact@ejobs.ro
CV Goțea Valentin Silvian 1/10

Crewing / Casino / Entertainment: 6 years and 1 month





Apr 2023 - present
6 months
DSS - Dedicated SuperHost Support - Telus International

www.ejobs.ro
contact@ejobs.ro
CV Goțea Valentin Silvian 2/10

Remote (from home) | Tourism / Hotel staff | Call-Center / BPO
Project Airbnb on EMEA and NA
-Resolution Agent R1
-Taking Inbound Calls and making Outbound Calls, communicate over email or messages over the Airbnb platform (not live chat)
-researching, using workflows in order to offer a good resolution but complying to internal policies
-mediate between users, helping users to get to a common resolution that benefits both of them
-pull tickets from queque (solve them through OBC, email or messages), if the resolution was a success,tocket will be closed
-meeting daily and weekly KPIs

July 1st: promotion from Resolutiom R1 to Resolutiom R2


www.ejobs.ro
contact@ejobs.ro
CV Goțea Valentin Silvian 3/10

July 15th promotionto DSS- Dedicated Superhost Support
-dealing only with Superhostsinquiries
- assisting,guidance,troubleshooting, finding discrepancies, missing payouts

Nov 6th, for amazing results and feedback, will be transfered to ByteDance project (Tik Tok content moderator)
Acquired skills and competencies:
customer support, nova, Citrix Workspace


May 2021 - Mar 2023
1 year and 11 months
Trainee Leadership with support for agents - Smartree RO

www.ejobs.ro
contact@ejobs.ro
CV Goțea Valentin Silvian 4/10

Braila | Administrative / Logistics | Administrative / Public Sector
Determined period project with the Ministry of Internal Affairs of Romania:
-helping our teams of Data Entry Operators -register every day's activity with all the progress or downfalls, meeting targets or any related factor. -report to head management -accountability for any expenses that are made, keeping track of any tools/equipment that are used and needs to be replaced. -support with staff's working hours/bonuses and forward all payrolls to head HR Department.
Acquired skills and competencies:
microsoft word excel, administrative tasks, Contabilitate SAGA, team leadership & management, Kofax Software, Payroll activity



Apr 2017 - May 2021
4 years and 2 months
Restaurant & Bar Manager - Ibis London City Shoreditch

www.ejobs.ro
contact@ejobs.ro
CV Goțea Valentin Silvian 5/10

Abroad | Tourism / Hotel staff | Food and Drinks
Progress:
FB Team Leader - FB Assistant Manager -FB Manager:
-apply company standards and policies
-teambuilding and trainings
-Cost of sales, create menus and recipes
-assign team schedule, holidays and sick holidays
-administrative back office tasks
-comply with company standadrs and policies
-team buildings and trainings
-assign tasks for other departments:FB, housekeeping,maintenance and front office while on Duty Manager
-review all registers and find discrepancies and conduct nvestigations to locate each discrepancy
-assure guest of our impeccable services and attend them personally with any request involving all the departments
Salariul net: 1800 GBP



Mar 2011 - Mar 2017
6 years and 1 month
Casino Manager - MaxBet Ltd Romania

www.ejobs.ro
contact@ejobs.ro
CV Goțea Valentin Silvian 6/10

Bucharest | Crewing / Casino / Entertainment | Services
-daily registers with cash-ins and cash-iuts
-monthly training on staff
-keeping in contact with suppliers, from food and beverages
-accountability of the rent, utilities, payrolls, COS, monly registers and inventory
-maintenanace reports for the technical department
-dealing with customers on an offset manner
-daily and monthly HOD meetings


www.ejobs.ro
contact@ejobs.ro
CV Goțea Valentin Silvian 7/10

- monthly marketing strategies, new offers,new competitions
Acquired skills and competencies:
engleza, Team leadership, Team Management, Sales, Customer service, Punctuality, organizational, casino, training coaching


Aug 2006 - Mar 2011
4 years and 8 months
Area Sales Manager - SC SportMax SRL

www.ejobs.ro
contact@ejobs.ro
CV Goțea Valentin Silvian 8/10

Braila | Sport / Wellness | Sport / Beauty / Spa
2006-Sales Representative 2007- Unit/POS Leadership 2008-Assistant ASM
2009-ASM-Area Sales Manager

ASM tasks:
-identification of commercial spaces for expansion, closing of the rental contract and setting up/preparing the store for opening
application of mass media announcements for recruitment, interview planning, selection and employment contract closing
employee schedule planning in the SE area (through the heads of the work points)
-planning and registration of vacations, medical leaves, motivated/unmotivated absences
-identification, planning of calculation methods regarding discrepancies regarding collections through cash and POS operations
-assistance in the inventory of stores, identification of missing objects and their registration in the monthly registers to be invented/missing
investigation of disciplinary violations
-participation in monthly meetings regarding receipts by area, implementation of strategic management and marketing methods to increase income/receipts in each allocated area
-permanent prospecting on the supplier market and maintaining monthly connections
payment by settlement of rents, utility bills and logistics expenses for stores
Acquired skills and competencies:
Project management, Fidelio, Management, management proiect, Team leadership, Team Management, Managementul echipei, Comunicare negociere, managementul timpului prioritatilor, tehnici negociere vanzare


Education


2017 - 2021	Bachelor's degree - University of Roehampton
Business Management | England - United Kingdom
Course: 4 years Bachelor in Science: BSc Business Management Degree: Chartered Manager - enrolled into CMI ( Chartered Management Institution)
2002 - 2006	High School / Vocational school - Pestre S. Aurelian Economics High school
tehnician in financial and comercial activities | Braila
i have a diploma that makes me a skillfull worker within the accounting in dutty stocks


www.ejobs.ro
contact@ejobs.ro
CV Goțea Valentin Silvian 9/10

Skills

General skills
hardware&softaware, knowledge in corel draw, knowledge in office programs, knowledge in repair pc, knowledge in photo shop, knowledge in creating a site, a template with html code .css

Foreign languages

English: Advanced Romanian: Advanced Spanish: Intermediate Italian: Beginner

Other sections


Driving license	Category B
date acquired 24 Mar 2008