Gergo, 02 Jan. 2025 , 05:48pm
Yes, continue ✔️

O2 Virtual Assistant, 02 Jan. 2025 , 05:49pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 02 Jan. 2025 , 05:49pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Gergo, 02 Jan. 2025 , 05:49pm
07387076622

O2 Virtual Assistant, 02 Jan. 2025 , 05:49pm
[Rich Content]
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Gergo, 02 Jan. 2025 , 05:49pm
Buying & Upgrading 🛒

O2 Virtual Assistant, 02 Jan. 2025 , 05:49pm
[Rich Content]
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Gergo, 02 Jan. 2025 , 05:49pm
Yes

O2 Virtual Assistant, 02 Jan. 2025 , 05:49pm
[Rich Content]
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Gergo, 02 Jan. 2025 , 05:49pm
My order hasn't arrived

O2 Virtual Assistant, 02 Jan. 2025 , 05:49pm
[Rich Content]
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Gergo, 02 Jan. 2025 , 05:49pm
Existing customer

O2 Virtual Assistant, 02 Jan. 2025 , 05:49pm
[Rich Content]
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Gergo, 02 Jan. 2025 , 05:49pm
Device

O2 Virtual Assistant, 02 Jan. 2025 , 05:49pm
If you're expecting a replacement or a new device, you’ll be able to track your order in My O2, once you’ve had an email saying it’s been dispatched.
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O2 Virtual Assistant, 02 Jan. 2025 , 05:49pm
[Rich Content]
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O2 Virtual Assistant, 02 Jan. 2025 , 05:49pm
[Rich Content]
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Gergo, 02 Jan. 2025 , 05:49pm
👎 No

O2 Virtual Assistant, 02 Jan. 2025 , 05:49pm
[Rich Content]
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Gergo, 02 Jan. 2025 , 05:49pm
Speak to an Expert

O2 Virtual Assistant, 02 Jan. 2025 , 05:50pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 02 Jan. 2025 , 05:50pm
[Rich Content]
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Gergo, 02 Jan. 2025 , 05:50pm
It’s about my Account

O2 Virtual Assistant, 02 Jan. 2025 , 05:50pm
Thanks! 🙏
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O2 Virtual Assistant, 02 Jan. 2025 , 05:50pm
Please can you confirm your full Name
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Gergo, 02 Jan. 2025 , 05:50pm
Gergo Barbocz

O2 Virtual Assistant, 02 Jan. 2025 , 05:50pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Gergo, 02 Jan. 2025 , 05:50pm
Yes

O2 Virtual Assistant, 02 Jan. 2025 , 05:50pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 02 Jan. 2025 , 05:50pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Gergo, 02 Jan. 2025 , 05:52pm
Hello there. Happy Christmas and happy new year for you all.  
I am just messaging because I placed an order quite a while ago for a Christmas present that got delayed with warehouse issues.  
I have been chasing it up as I was stressing about it as it was meant to be a Christmas present but it didn’t arrive. Last time I spoke to someone they said that everything is back to normal and asked me to reach out if I didn’t receive my parcel by the new year.  
Can you please help me out ?  
I still haven’t received any emails stating about my iPad order and it is passed the festive and new years period

Soaif Ali, 02 Jan. 2025 , 05:56pm
Hi Gergo, good afternoon. Thanks for contacting O2.  
  
Sorry to hear that you're still waiting for your order, and I sincerely apologize for the delay.  
  
As you might be aware, this delay has been due to some issues at our warehouse, which have affected the processing of certain orders.  
  
However, I’m happy to inform you that our warehouse is now fully operational, and our teams are working tirelessly to dispatch all orders to our customers.  
  
We are continuing to focus on regaining full access to our main warehouse and getting stock out as quickly as possible.  
  
While we are unable to confirm individual delivery dates at this moment, customers whose orders are getting ready for dispatch will receive an email notification, including further details and a tracking number. Orders will be sent out based on the date they were placed, so please keep an eye on your inbox — including your junk or spam folders — for updates.  
  
As a tip, I recommend refreshing your inbox regularly to ensure you don’t miss any communication.  
  
Once again, I apologize for the inconvenience, and I truly appreciate your patience and understanding during this time.  
  
Let me know if there is anything else I may assist you with?
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Soaif Ali, 02 Jan. 2025 , 06:02pm
I hope we have not caught you at an odd time. I do not mean to haste you, just checking if you have any further questions regarding your query? Please let me know.
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Gergo, 02 Jan. 2025 , 06:05pm
Hi there sorry I am at work I ll read it now

Gergo, 02 Jan. 2025 , 06:07pm
Hi there.  
Is there no way you can check for me ?  
I ordered it on the 8th of December.  
  
We've got your order: NC135918095  
  
Order number: NC135918095

Gergo, 02 Jan. 2025 , 06:08pm
Just checked my emails and still didn’t see any other further emails regarding my order

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic