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Job Description: Head of Customer Success
Become part of our leadership team and help us build our CS team to make our customers successful!

Our Customer Success team at Humaans is responsible for providing exceptional experiences to our customers to ensure they can optimise their time and effort for what's really needed - the employees.

If you have built and developed successful customer success teams before and are enthusiastic about building trusted relationships with customers, we'd love to chat!

About us

Hi, we’re Humaans! We help globally scaling organisations transform their HR processes with a human-centric approach.

At Humaans, we want to empower People teams to create a customisable HR stack by offering flexibility and scalability to seamlessly integrate with other best in class platforms and point solutions, such as Google Workplace, Slack, Okta, Greenhouse, Lattice, DocuSign and more. The stack enables companies to manage employee data, documents, contracts, reporting, and people processes that power your entire HR structure.

We have raised $20 million in VC funding to date. Investors include major tech players such as Lachy Groom; Slack founder Stewart Butterfield; Shopify founder Tobias Lütke; Figma Founder Dylan Field; Linkedin ex-CEO Jeff Weiner; Stripe COO Claire Johnson; Y Combinator; Moonfire; Frontline Ventures; Exor and more.

Our journey is only at the beginning, and we’re looking for people excited about driving real impact. As a human centred company (quite literally), every team member counts - and that’s where you come in.

You’re excited by

    Building, leading and executing on a world class Customer Success strategy to drive value for our customers across all touch points with Humaans

    Attracting, retaining and growing exceptional talent across CS, Support and other customer facing areas

    Being a product champion and advocate for Humaans with the world outside

    Supporting executive leaders and operators in achieving key business outcomes

    Constantly building meaningful relationships at executive level

    Contributing to strategy definition for customers from onboarding to growth and renewal

    Establishing Humaans as trusted partner for our customers and turning them into advocates

    Improving customer retention metrics (adoption, retention, engagement)

Things that will get us excited about you

    Track record in building and leading high-performing teams across Customer Success, Customer Support, and Account Management in SaaS with focus around large SMBs and Mid-Market

    Experience in managing accounts ranging from $20k to $100k+ in ACVs

    Strong executive presence and natural propensity to build relationships with C-Suite/Leadership teams at both startups and larger organisations

    Commercial mindset, comfortable with a competitive landscape and focus on driving long-term customer value

    Ability to define metrics and utilise data to improve customer experience

    Ability to attract, retain and grow exceptional talent and able to grow the team in an efficient way and not only by headcount expansion

    Ability to work cross-functionally and harmoniously with Sales and Product/Engineering teams to help drive our strategy and inform business decisions

    Comfortable in a fast paced environment with changing priorities and has experienced early stage company growth (ideally Series B to D)

    Travel to meet customers across Europe from time to time will be required

Package & Benefits

Early stage startups can be messy – we know that. We're putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us.

    Salary. Competitive compensation.

    Equity. Meaningful equity so that you own part of the company.

    Flexible working schedule. We're outcome-oriented.

    Time off. 25 days of paid time off per year plus public holidays.

    Health. Private health and dental insurance.

    Technology. A brand new MacBook (or whatever equipment you need).

    Set up. £500 working from home budget.

    Learning and development. Budget for books and other resources you need.

Our Commitment to Diversity

At Humaans we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.