N/A, 11 Jan. 2025 , 10:13am
How can I help you today?
[Sent]

Steven, 11 Jan. 2025 , 10:13am
I’ve changed my data incorrectly

O2 Virtual Assistant, 11 Jan. 2025 , 10:13am
Thanks for messaging with O2.
[Read]

O2 Virtual Assistant, 11 Jan. 2025 , 10:13am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
[Read]

Steven, 11 Jan. 2025 , 10:13am
07540466115

O2 Virtual Assistant, 11 Jan. 2025 , 10:13am
Thanks 👍- give me a second whilst I check your details.
[Read]

O2 Virtual Assistant, 11 Jan. 2025 , 10:13am
[Rich Content]
[Read]

Steven, 11 Jan. 2025 , 10:13am
It’s about my Account

O2 Virtual Assistant, 11 Jan. 2025 , 10:13am
Thanks! 🙏
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O2 Virtual Assistant, 11 Jan. 2025 , 10:13am
Please can you confirm your full Name
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Steven, 11 Jan. 2025 , 10:13am
Steven Nightingale

O2 Virtual Assistant, 11 Jan. 2025 , 10:13am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Steven, 11 Jan. 2025 , 10:14am
Yes

O2 Virtual Assistant, 11 Jan. 2025 , 10:14am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 11 Jan. 2025 , 10:16am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Soaif Ali, 11 Jan. 2025 , 10:17am
Hello Steven, good morning! Thank you for reaching out to O2. I apologize for the delay in getting back to you.  
  
I understand you need assistance with your O2 data.  
Just to confirm, you had updated a incorrect info on your O2 account, right?  
  
If yes, then please help me with the correct one.  
If not, please explain your query in detail.
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Soaif Ali, 11 Jan. 2025 , 10:41am
I hope we have not caught you at an odd time. I do not mean to haste you, just checking if you have any further questions regarding your query? Please let me know.
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Steven, 11 Jan. 2025 , 10:45am
Yes I thought I was changing my data on my Apple Watch not my phone

Steven, 11 Jan. 2025 , 10:47am
I now have changed my data on my phone to 1GB which is not what I required after going into the menu on the O2 app under sync 1

Steven, 11 Jan. 2025 , 10:49am
I would like to reverse the change I made this morning

Soaif Ali, 11 Jan. 2025 , 10:54am
Steven, I am sorry but tariff can be changed only once in a bill cycle.  
You will need to wait until 01/02/2025 to change the tariff back to 125GB.  
  
Please be assured about the data, even if you have selected 1GB data tariff, we have arranged another 1GB data for you to use, so that it does go short until 01/02/2025  
  
I would kindly request you to wait until 01/02/2025 to move back to the original tariff.  
  
Let me know if there is anything else I may assist you with?
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Steven, 11 Jan. 2025 , 10:59am
Not really mate pretty it’s pretty poor for the tech software not to be able to reverse an incorrect decision.  
It was a mistake and if an O2 rep made that error I’m sure it could be reversed. Your app is not user friendly when I clicked to the data on my watch and it changed the data on my phone.

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic