analyze the cv and job description and answer the candidate valerie, don't give the name of the job title yet, be attractive use her experience to match witht he opporutnity

CV
Contact
<PRESIDIO_ANONYMIZED_URL>
(LinkedIn)
Top Skills
Duits
Engels
C++
Languages
Nederlands
Engels
Duits
Certifications
WO Bachelor Computer Science
Propedeuse Computer Science &
Biology
Valérie Paul
Business Analyst at VML and Life Coach at Valérie Paul - Life Coach
Barcelona, Catalonia, Spain
Summary
Welcome to my page! I’m a coach passionate about helping you shift
your perspective and expand your understanding of mental health.
My writing here is inspired by my own journey and everyday life. I’m
here to burst your bubble, offer new ideas, and give you another way
to think about mental well-being.
Follow for:
- Insights on mental health and personal growth.
- New perspectives to inspire you to discover new paths.
- Motivation to step into your truest self and follow your heart.
You can take from my writing what resonates and leave what
doesn’t. Transformation doesn’t have to be fast or forced—it’s a
journey of exploration, and I’m here to guide you through it at your
own pace.
I also work as a business analyst at VML, and alongside that, I’m
dedicated to spreading mental health awareness by organizing
activities that promote well-being and mindfulness within the
company.
Want to work with me or learn more? Send me a DM—I’d love to
connect!
Experience
VML
Business Analyst
September 2024 - Present (6 months)
Barcelona, Catalonië, Spanje
Valérie Paul - Life Coach
Life Coach
December 2022 - Present (2 years 3 months)
Page 1 of 4
Amsterdam, North Holland, Netherlands
Capgemini
Business Analyst
September 2021 - August 2024 (3 years)
KLM Royal Dutch Airlines
Business Analyst via Capgemini
May 2024 - July 2024 (3 months)
Schiphol, North Holland, Netherlands
World Food Programme
Business Analyst via Capgemini
November 2023 - May 2024 (7 months)
Coca-Cola Europacific Partners
Business Analyst via Capgemini
October 2022 - October 2023 (1 year 1 month)
World Food Programme
Business Analyst via Capgemini
August 2022 - November 2022 (4 months)
ABN AMRO Bank N.V.
Business Analyst via Capgemini
October 2021 - February 2022 (5 months)
Amsterdam, Noord-Holland, Nederland
DEUS: human(ity)-centered AI
Data Scientist
August 2020 - July 2021 (1 year)
Emark.
Data Scientist
July 2019 - June 2020 (1 year)
Haarlem en omgeving, Nederland
Emark.
Development Intern
September 2018 - February 2019 (6 months)
Haarlem en omgeving, Nederland
Page 2 of 4
Analyzing the advantages of using a more data-driven approach
Leiden University Medical Center
Intern AI
February 2018 - August 2018 (7 months)
Leiden
Predicting the discharge date of patients using classification techniques
Universiteit Leiden
Teaching Assistent
September 2017 - August 2018 (1 year)
Leiden
Taught first-year students:
- Fundamentals of Computer Science 1
- Statistics
NewWorld
Promoter
March 2016 - April 2018 (2 years 2 months)
P-Pulse Premium People
Hostess
October 2016 - September 2017 (1 year)
Opvallers
Promoter
January 2016 - September 2017 (1 year 9 months)
Education
Universiteit Leiden
Informatica & Biologie · (2015 - 2018)
Activity
02/28/2025, Mickael BAUMAN added candidate to Customer Service
Representative Dutch 94513
02/28/2025, Viewed by Mickael BAUMAN
Page 3 of 4
Page 4 of 4

Job description

Feb 14, 2025

Function

Customer Service

Location

Barcelona, B, ES, 08000

CUSTOMER SERVICES REPRESENTATIVE DUTCH SPEAKING
Location: Barcelona, Spain

 

The Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while ensuring clear and effective communication. Working closely with cross-functional teams, you’ll play a vital role in fostering customer satisfaction and loyalty by upholding service level agreements and company guidelines.

 

Your main focus:

 

Customer Interaction and Resolution: Act as the first point of contact for customer and commercial care, providing prompt and professional support across multiple communication channels (phone, email, chat, etc.).
Order Management: Handle all types of customer orders from placement to invoicing, ensuring accuracy and efficiency. Manage order rescheduling, back-order management, and invoicing (EDI, PDF, or mail).
Collaboration with Internal Teams: Work closely with Shared Service Center (SSC) Credit Management to address blocked orders, Planning and Logistics to meet requested delivery dates, and Transportation teams to track deliveries. Provide valuable order and volume insights to these departments.
Customer Communication: Deliver clear and accurate information to customers regarding orders, delivery statuses, invoices, product availability, pricing discrepancies, and claims. Maintain the company’s tone and customer experience standards while adapting to customer-specific needs.
Returns and Refusals: Manage returns and refusals, including analysis, approval coordination, and processing with the SSC.
Issue Resolution and Escalation: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the CS Operations Manager when required.
Audit Support and Compliance: Provide support for daily, monthly, and yearly audit checks (e.g., OTC22, OTC50), ensuring compliance with company policies and standards.
 

Working for Coty means constant opportunities and change. You will be managing a lot of things at the same time, but this is also what makes it exciting!

 

Key success measures for the Customer Services Representative include the following:

 

Operational Efficiency: Achieve high Fill Rate On Time (FROT) and Order Accuracy rates while ensuring timely delivery cycles and error-free order processing. Support revenue recognition reconciliations and provide accurate data in daily operational updates (DDS).
Customer Satisfaction: Maintain excellent Customer Satisfaction Scores (CSAT) through efficient, accurate, and professional customer service interactions.
Training and Development: Complete all required training programs and demonstrate ongoing professional growth and skill enhancement.
Process Adherence and Improvement: Strictly follow standard operating procedures (SOPs) and work instructions while contributing to continuous process improvements.
 

The Customer Services Representative will liaise with various stakeholders, such as:

BU CS Operations Manager
BU Sales representatives
BU Supply planning
Logistics & transportation
Customers
Master data analysts
SSC
 

YOU ARE A COTY FIT

 

You have strong problem solving skills and have the ability to think quickly & resolve issues effectively. As a Customer Services Representative, you get energy from working in a fast-paced, diverse, and challenging environment.

 

Other than that, we are looking for candidates who:

 

Have a high school diploma or equivalent (required)
Bachelors degree in a relevant field (preferred)
1-3 years experience in a customer service, support or call center role
Knowledge & technical understanding of SAP for Order Processing
Experience with CRM tools (e.g., Salesforce, Zendesk) will be a plus
Basic fluency/proficiency in English and proficient or native in Dutch
Good communication & interpersonal skills
Strong MS office skills, especially MS Excel
Multitasking ability, with excellent time management and organizational skills
 

OUR BENEFITS

As our Customer Services Representative, some of the benefits you will receive are:

Competitive remuneration and perks will be matched with your experience and knowledge.
Ticket restaurant (daily diet for meals)
Company products / Access to the company shop
Life and accident insurance
 

 

RECRUITMENT PROCESS  

A screening call with the recruiters
A first online/in-person interview with hiring managers
A second interview (optionally)
Feedback, verbal offer
Hiring
 

ABOUT COTY

 

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career.


Mickael BAUMAN • February 28, 2025 at 9:41 AM
Exciting Opportunity at Coty

Hi Valérie,

I hope this message finds you well. My name is Mickael Bauman, and I am the Recruitment Relationship Manager for EMEA at Coty. I was tasked by senior leadership in our Barcelona office to reach out to you regarding an exciting opportunity currently available.

Are you open to exploring new career options? Would you be available for a brief conversation this week?

Thank you, and I look forward to hearing from you soon.

Best regards,

Mickael Bauman
Recruitment Relationship Manager EMEA
Coty

Mickael BAUMAN
Recruitment Relationship Manager EMEA
Valérie Paul
Valérie Paul • February 28, 2025 at 1:36 PM Accepted
Hi Mickeal,

This sounds interesting. Could you share more details about the opportunity and how it aligns with my background?

Kind regards,
<PRESIDIO_ANONYMIZED_PERSON>