Create the prefect cover letter fotr this job very formal an upbet express who you would make an excellent addition to the team also highlight why you wold be the a prefect candidatte for this role this ia the job post: Company Profile

We are Curiosity Inc. (https://curiositystream.com/), the world's leader in factual media, serving over 22 million customers. We specialize in factual entertainment with an emphasis on topics like science, nature, history, technology, and society. Our mission is to inspire curiosity worldwide, and we're excited to find the right talent to further this vision.

As we continue to grow and expand our reach, we are seeking a dedicated Customer Service Representative to join our team. This is a full-time (remote) position.

As a Customer Service Representative, you will be the frontline ambassador for our platform, helping facilitate a smooth and fluid experience via phone, email, and chat.

You will be responsible for addressing inquiries, resolving issues, and ensuring a seamless experience for our users. This role requires excellent communication skills, empathy, and a passion for helping others.

Role Overview

• Provide world-class experiences by interacting with customers via phone, email, and chat to provide proactive solutions to their queries and concerns, demonstrating a deep understanding of Curiosity Inc. platform and services.

• Troubleshoot and resolve customer issues and concerns in a timely and efficient manner, striving to exceed expectations and deliver exceptional service.

• Proactively educate customers on Curiosity Inc.’s features, policies, and best practices to empower them to navigate the platform effectively.

• Use your product expertise to collaborate with and help other teams maintain a high level of customer service at all times.

• As the voice of our brand, you will help build up our reputation with your insatiable and addictively friendly personality.

Requirements

• A minimum of 3 years in a phone/chat/email support environment, preferably within a digital media, entertainment, or tech environment.

• Excellent written and verbal communication skills in English. 

• A critical thinker who solves problems and has a good understanding of what to escalate.

• Flexibility in schedule including weekends and holidays.

• Empathy is crucial. You should possess the skill to make people smile no matter what circumstances they present nor what issues they need assistance with.

• Pressure makes you perform at a high level, and you can handle stress well. Conflict resolution skills and a personality that thrives in a fast-paced environment are highly recommended.

• You are a go-getter and a self-starter. You are organized and a strong problem solver, with the ability to think outside the box to promote our Do The Right Thing company value.

• You love to be counted on and are highly dependable. Reference checks should reveal no attendance concerns.

• You must be able to provide your own workstation and everything required to work remotely (quiet environment, suitable computer/laptop, fast internet, reliable electricity, etc.).

Nice to have

• Familiar with web-based customer support tools like Zendesk.
• Experience working in a fast-paced or startup environment is a plus but not required.
• Adaptability and patience are key.

Additional Information

Hourly Rate: $8.50 USD. This is a full-time remote position (40 hours per week) with working hours typically from 11 AM to 7 PM EST including weekends/holidays. tailor the cover letter to the post so they would know you are the prefect candidate: Kendrick Mitchell
javellmitchell@gmail.com 8763942618
PROFILE
I am a dynamic individual who is oriented towards yielding good results. I have been in customer support, sales and
client engagement for over six years now in different sectors. I have great expertise in leveraging on advanced
customer service skills, sales optimization and relationship building to enhance business growth and improve the
satisfaction of customers. Capable of using CRM systems like Zendesk and Salesforce well as I can improve my
abilities to work from various regions without an office constantly working on my professional development.
EDUCATION
09/2019 – 06/2020 DISTINCTION COLLEGE
CSEC
Courses: Caribbean History,English Language,Information Technology, Mathematics,
Principles of Account, Principles of Business,Social Studies
09/2018 – 06/2019 H.E.A.R.T TRUST
CSEC
•Human and social Biology
09/2021 – 06/2023
Kingston, Jamaica
University of the Commonwealth Caribbean
Associate Degree in Business Administration
PROFESSIONAL EXPERIENCE
09/2022 – 07/2024 Customer Supports specialist (Remote)
Outdoorsy
•Refined customer support processes using a consultative and empathetic approach,
leading to a significant 35% improvement in customer satisfaction. Implemented
strategies that allowed for efficient ticket resolution across voice calls, live chats,
email, and social media channels.
•Spearheaded a cross-functional initiative to enhance product knowledge and support
workflows, resulting in reduced resolution times and a 25% increase in customer
experience ratings.
•Utilized proactive problem-solving and detailed investigation practices to address and
resolve customer issues, ensuring high levels of service quality and customer loyalty.
•-Actively participated in ongoing product and process upskilling, becoming a subject
matter expert in the travel and recreational vehicle industry sector.
05/2021 – 05/2022 Virtual Assistant (Remote)
Alliance Global
•Supported document management and administrative operations, utilizing advanced
Microsoft Office and CRM functionalities, ensuring the highest standard of
organizational effectiveness.
•Client research initiatives to support business development and strategic planning.
•Refined financial operations by streamlining invoice creation and financial
reconciliations, resulting in improved accuracy and a reduction in processing time.
•Document processing and managed productions, improving team productivity
through the adoption of advanced software functionalities.
•participate in the organization and technological setup for webinars and virtual
training sessions, enhancing the company’s capability to deliver continuous education
and engagement remotely.
•Streamlined internal communications and managed extensive scheduling for
company executives, contributing to the maintenance of operational excellence and
improving team efficiency.
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06/2018 – 03/2021 Brand Advocate
Hinduja Global Solutions\ SAGILITY
• Providing tailored guidance through health insurance plans, benefits, and claims
processing, vastly improving members’ understanding and satisfaction.
• Efficiently managing member inquiries using CRM tools and databases, maintaining
strict adherence to HIPAA for privacy and accuracy.
• Reducing customer complaints by 30% through effective problem-solving of
insurance claims, billing issues, and coverage questions.
• Implementing feedback mechanisms to boost customer experience, leading to
significant improvements in service quality and member retention.
• Ensuring prompt issue resolution in collaboration with healthcare providers and
internal teams, reinforcing the commitment to member health and well-being.
• Mentoring new team members, enhancing team performance, and keeping abreast of
industry developments to offer current and impactful member support.
SKILLS
Advanced Multichannel Support
Proficient in managing customer interactions through voice, live chat, email, and social media platforms, ensuring
a cohesive and positive user experience.
CRM and Data Management
Skilled in Salesforce and Zendesk usage, adept at leveraging these platforms for comprehensive customer
relationship and ticket management.
Consultative Approach
Expert in adopting a consultative stance to understand customer needs thoroughly and tailor support efforts to
those needs.
Process Improvement
Committed to identifying and implementing process improvements that enhance efficiency and customer
satisfaction.
Self-Motivated Worker
Proven ability to work independently and maintain productivity in remote settings, demonstrating strong selfmanagement and organizational skills.
Continuous Learning and Adaptability
Dedicated to ongoing professional development, including product training and process upskilling, to remain at
the forefront of industry best practices.
Effective Communication
Excellent written and verbal communication abilities, adept at creating and maintaining productive partnerships
across levels and departments.
Organizational
Demonstrated capability in handling complex scheduling, event planning, and document management with
utmost precision and efficiency.
Problem-Solving and Adaptability
Skilled at identifying operational challenges and contributing to solutions that enhance process efficiency and
team effectiveness.
CERTIFICATES
EF SET Certificate
C2
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REFERENCES
References available upon request.
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