اكتب لي بنفسك هذا المحتوى ادناه بتفصيل اكثر وابهار اكثر وفق نقاط منهجية FOCUS PDCA 
IMC Contact Center : The Best Places to Work in 2023

Who are we?
- The IMC Contact Center is a unit within the hospital ... that provides communication and contact services for patients, visitors and staff
- We strive to improve the quality of service, customer satisfaction and operational efficiency by using the latest technologies and best practices
- We care about the professional and personal development of our employees and provide them with a safe, healthy and supportive work environment

What is the Best Places to Work accreditation?
- The Best Places to Work accreditation is an international program that assesses and certifies the quality of the work environment in different organizations
- The program is based on a set of standards and tools that measure the level of satisfaction, commitment and creativity of employees
- The program aims to encourage organizations to adopt a culture of quality, excellence and innovation in the work environment

How did the project start?
- In 2023, we decided to participate in the World Quality Week, which is an annual event that aims to spread the culture of quality around the world
- We conducted a comprehensive analysis of our work environment, and identified the strengths, weaknesses, opportunities and threats
- We chose an improvement project that focuses on increasing employee satisfaction, using the DMAIC method (Define, Measure, Analyze, Improve, Control)

What is the impact of the project on health care delivery?
- By improving employee satisfaction, their performance and productivity improved, resulting in better services for customers
- By applying best practices in communication, the quality of communication with patients, visitors and staff improved, resulting in improved patient safety and reduced errors
- By using the latest technologies, we reduced costs and increased efficiency, resulting in improved return on investment

How does the project align with the hospital's strategy?
- The project aligns with the hospital's vision, which is "To be a reference in providing high-quality health care"
- The project aligns with the hospital's mission, which is "To provide integrated, innovative and sustainable health services for the community"
- The project aligns with the hospital's values, which are "Quality, Excellence, Innovation, Collaboration and Respect"

How do we plan to maintain the improvement achieved?
- We developed a monitoring and evaluation plan for the project, which includes measurable performance indicators and specific time objectives
- We created a team responsible for following up on the implementation of the plan, solving problems that may arise, and reporting results to management
- We involved all employees in the continuous improvement process, by providing training, guidance and motivation

What is the innovative methodology that we used?
- We used the DMAIC methodology (Define, Measure, Analyze, Improve, Control), which is one of the Six Sigma quality management methods
- This methodology helps to identify problems and measure their size and analyze their causes and find solutions for them and ensure their continuity
- This methodology uses statistical and creative tools to ensure the quality of results

How did we involve other stakeholders?
- We involved other stakeholders in all stages of the project, from planning to implementation to evaluation
- We asked for their opinions, feedbacks and suggestions through surveys, workshops and meetings
- We considered their needs and expectations in making decisions and setting priorities