1.	Implement each action item identified in the Action Plan from Task 3.1.
2.	Arrange a time to meet with each team to facilitate the action items identified. 
3.	Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during the facilitation of each action item. 
4.	Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in implementing each action item with each team. Provide them with two copies of the Observation Form provided within this workbook. Your assessor must complete one Observation Form for each team.
If direct observation is not possible, record the activity in a video. Ensure to obtain permission first from persons involved before doing so. 
5.	When facilitating each action item for each workplace problem, you must: 
a.	Present the workplace problems from the Part 3 Case Study Overview to the team.
▪	Present Team A with Problem 1: Impatient Clients  
▪	Present Team B with Problem 2: Trendy Classes
b.	Implement each action item and come up with at least two solutions for the team’s problem: 
▪	One solution must be created using critical thinking
▪	One solution must be created using creative thinking
b.	Observe how the team applies both critical and creative thinking to the workplace problem. 
Your observations of the team’s and individual members’ performance will be used in the later tasks. 
6.	Complete the following columns in each Action Plan after implementing all action items for each team: 
a.	Date Implemented
Record the actual date each action item was conducted.
b.	Actual Result
Describe if the team was able to achieve each anticipated result for each action item facilitated. 
 
7.	Have your assessor sign the Assessor’s signature column for each action item facilitated and the Assessor Declaration Form in each Action Plan. Assessor’s signature must be handwritten.  
8.	Locate the Feedback Form provided within this workbook. Provide each team member from each team a copy of the Feedback Form after implementing both action items. Instruct each team member to:
a.	Record the task title for when the Feedback Form was completed
b.	Identify the job role they are undertaking in this assessment  
c.	Review each criteria listed in the Feedback Form
d.	Provide feedback to how you facilitated the implementation of each action item. Place only one tick mark per criteria for each area of facilitation. Team members should not leave anything blank. 
e.	Provide at least one specific comment on how future learning opportunities can be improved.
Each comment provided must mention a specific aspect of your facilitation of action items. Each team member must provide at least one suggestion on how that aspect can be improve in future learning opportunities.
Keep a copy of each Feedback Form completed by each team members. These will be used in the later tasks. 
9.	Submit the following documents to your assessor:
▪	Two completed Action Plans – one for each team
▪	At least four completed Feedback Forms  
▪	Video recordings of action items implemented (ONLY if assessor is not available for direct observation)
 
Feedback Form  
Task:	     
Team Member:	     
Date:	     
Learner Name:	     
INSTRUCTIONS TO THE VOLUNTEER 
Rate the learner’s performance during the facilitation of your team’s action items. Tick only one rating per rating criteria that you believe best represents the learner’s performance. Tick ‘N/A’ if the learner was not able to demonstrate a rating criteria. Do not leave anything blank.
Provide additional comments or feedback on the learner’s performance on the space provided at the end of this form.
Areas of Facilitation 	Ratings
	Strongly Agree	Agree	Disagree	Strongly Disagree	N/A
Facilitator Knowledge
1.	Facilitator communicated information clearly	□	□	□	□	□
2.	Facilitator was approachable for questions or clarifications 	□	□	□	□	□
3.	Facilitator was well-prepared 	□	□	□	□	□
Information Presentation
4.	Information was presented logically	□	□	□	□	□
5.	All information needed to complete the task was presented	□	□	□	□	□
Physical Resources 
6.	Session materials/handouts were helpful (if provided)	□	□	□	□	□
7.	The venue was comfortable	□	□	□	□	□
 
Provide at least one specific comment on how we can improve future learning opportunities.
Identify at least one aspect of how the actions items were facilitated that could be improved. Include a suggestion on how each identified aspect can be improved in future opportunities.