Mark, 05 Jan. 2025 , 01:23pm
I still haven't received my order

O2 Virtual Assistant, 05 Jan. 2025 , 01:23pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 05 Jan. 2025 , 01:23pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Mark, 05 Jan. 2025 , 01:23pm
07739189294

O2 Virtual Assistant, 05 Jan. 2025 , 01:23pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 05 Jan. 2025 , 01:23pm
[Rich Content]
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Mark, 05 Jan. 2025 , 01:24pm
My order hasn't arrived

O2 Virtual Assistant, 05 Jan. 2025 , 01:24pm
Please select one of the Options to proceed
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O2 Virtual Assistant, 05 Jan. 2025 , 01:24pm
[Rich Content]
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Mark, 05 Jan. 2025 , 01:24pm
It’s about my Account

O2 Virtual Assistant, 05 Jan. 2025 , 01:24pm
Thanks! 🙏
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O2 Virtual Assistant, 05 Jan. 2025 , 01:24pm
Please can you confirm your full Name
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Mark, 05 Jan. 2025 , 01:24pm
Mark Stephen Hales

O2 Virtual Assistant, 05 Jan. 2025 , 01:24pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Mark, 05 Jan. 2025 , 01:24pm
Yes

O2 Virtual Assistant, 05 Jan. 2025 , 01:24pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Mark, 05 Jan. 2025 , 01:25pm
Thank you

Info [Automated], 05 Jan. 2025 , 01:39pm
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
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Info [Automated], 05 Jan. 2025 , 01:54pm
We just wanted to let you know you're almost there! Hang tight, an agent 👩‍💻 will be replying to you in a flash ⚡
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Info [Automated], 05 Jan. 2025 , 02:04pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 05 Jan. 2025 , 02:12pm
Hi Mark, good afternoon. Thanks for contacting O2.  
  
Sorry to hear that you're still waiting for your order, and I sincerely apologize for the delay.  
  
As you might be aware, this delay has been due to some issues at our warehouse, which have affected the processing of certain orders.  
  
However, I’m happy to inform you that our warehouse is now fully operational, and our teams are working tirelessly to dispatch all orders to our customers.  
  
We are continuing to focus on regaining full access to our main warehouse and getting stock out as quickly as possible.  
  
While we are unable to confirm individual delivery dates at this moment, customers whose orders are getting ready for dispatch will receive an email notification, including further details and a tracking number. Orders will be sent out based on the date they were placed, so please keep an eye on your inbox — including your junk or spam folders — for updates.  
  
As a tip, I recommend refreshing your inbox regularly to ensure you don’t miss any communication.  
  
Once again, I apologize for the inconvenience, and I truly appreciate your patience and understanding during this time.  
  
Let me know if there is anything else I may assist you with?
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Mark, 05 Jan. 2025 , 02:14pm
Thank you for the response. Obviously I am somewhat disappointed as if I look at my order on your site, it still says up to 2 weeks from the 9th December. Hopefully it will arrive soon.

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic