Job Description
HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in analytics, packaging, supply chain, sourcing and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries.

At HAVI Technologies, we support applications that cover entire supply chain business processes from planning to product delivery at the customer stores. Solutions and applications used for the ERP, warehouse, and freight management are one of the integral parts of our business value chain.

HAVI starts its Technology transformation journey in a new shape to make HAVI digitally enabled global privately owned company that connects people with ideas, data with insights, supply with demand, restaurants with deliveries and ultimately, people with the products they love.

Senior Technology Manager role is designed to act as a connector, navigator and orchestrator between Global Supply Chain Technology organization and cluster, market stakeholders from end-users to management. In redesigned Technology operating model, majority of capabilities will transfer from market, clusters and regions to Supply Chain Global Technology teams, including Portfolio Management, project and product delivery, end-user services delivery, intelligent automation, data platform management and others. Senior Technology Manager, Cluster SEA will ensure all global services land (understood, accepted, confirmed value, user adoption is happening) on the market, cluster level, will also ensure the availability and quality of cluster view of Technology portfolio and roadmaps.  He/She will act as the entire Technology representative and ambassador driving markets and clusters towards more centralized, products and business processesoriented engagement and delivery model. The role will also include Technology brand marketing, key account management type of responsibilities to increase the level of satisfaction, trust and partnership between Technology and clusters.

Technology Services provisioning. Ensuring visibility of services delivery performance to market and cluster management, to the end-users' community. Ensuring Technology operating model is understood and accepted in markets and clusters. Providing constant feedback to Global Technology teams on how the quality, speed, and communication can be improved to meet and exceed customers' and end-users' expectations.  Incorporating Technology agenda to existing cluster leadership meetings
cadence. Identifying the existing “shadow IT” services, defining path to eliminate or/and legitimate the services within Technology. Avoiding the new “shadow IT” services built by communicating the Technology organization value and capabilities. Owning the cluster specific IT risks and controls. Acting as an escalation point of contacts for markets and clusters leadership.
Change Leadership. Acting as Change Advisor and Change Leader to cluster level changes associated with technology (new services, service transformation, delivery models change etc.)
Customer engagement. Acting as Technology representative in customer meetings: prospect customers, negotiations of commercials and services offering, service review meetings including QBRs. Inviting respective Global technology BPs and their teams when needed to present services, address problems and opportunities associated with Technology Services.
Demand intake and shaping. Receiving signals of demand and funneling it through business process owners/business product owners, understanding the problem or/and opportunity behind and drafting a business case for Global CIO office to prioritize and portfolio manage.
Value Management. Challenging based on understanding of customer relationship and business reality global projects and programs to maximize the projected value for cluster. Providing inputs for prioritization of central and global projects and programs to CIO Office to maximize the value for cluster. Providing inputs for global business cases from cluster in collaboration with cluster management. Ensuring cluster leadership is aligned to value, signed up for the benefits.
Application rationalization. Owning inventory, designs and relationship with local partner for local applications. Defining in collaboration with Global Technology Business Partners and Enterprise Architects strategic options and roadmaps for each application, ex. transition capabilities to global solution and sunset local solution, develop further with agreed investment level and delivery model, transition capabilities to regional solutions etc. Drive strategy of having standard, harmonized globally landscape. Drive execution toward minimizing the presence of local solutions.
Project Management. She/he might be assigned to regional/cluster level projects delivery depends on capacity, priorities and complexity of the projects hitting the respective geography w/o dedicated PM resources.  Mainly projects in DCs network changes, new customers onboarding, integrations, new major customers’ requirements delivery/service implementation
Technology cluster P&L Management. Ensuring transparency of IT costs which consist of local IT market costs and central IT charges. Challenging up and down, horizontally Finance organization to bring clarity and value out of IT costs.
Qualifications: Bachelor, Master Degree

5+ years of experience in IT Management (operational and projects/programs delivery)
Solid business and technical knowledge
Solid operational knowledge and service management models
Solid understanding of data flows & system integrations & reporting systems and tools
Solid business case development and financial modelling skills
Solid business engagement and communication skills, presentation skills
Good understanding of various Technology capabilities to smoothly navigate within Global Technology operating mode
Direction

Able to translate global Technology roadmaps and portfolio to cluster level roadmap, seek for clarity and visibility
Capable to articulate the cluster feedback on global services and solutions on all levels of Technology organization
Within Technology community acts as a cluster “voice of customers”
For customers acts as Technology ambassador, Technology account manager and Change Advisor
Able to say “no” and express business reason to local solutions and/or “shadow IT”
Able to make decision for clusters in clusters in absence of management direction
Drive

Sets high standards, clear goals & challenges others to achieve more
Takes appropriate risks to drive profitable business growth
Drives transformation toward global centralized technology operating model on cluster level
Execution

Deliver Projects on a cluster level, manage the adoption of global solutions and processes on a cluster level
Keep others accountable for their part of success, professionally delivers through others
Flexible in delivering in hands-on manner while keeping the strategic
focus
Capable to communicate and adapt communication style to different type of stakeholders (from cluster and regional management to office
and field workers)
Minimizes the value leakage in cluster in global projects and programs
Committed and consistent Influence
Creates “one team” spirit
Breaks down organizational barriers, influencing decision making authority
Communicates in simple and commercial/business language, can make complex technology topics easily understood by senior stakeholders and end-users
Able to create a feeling of every user being valued and taken care
Capable to explain the technology operating model, value of services and build a bridge with cluster P&L
Innovation

Creates an environment that inspires and supports others to challenge the status quo, thinks out of the box.
Relationship & people leadership

Able to attract and retain a high-quality diverse workforce, and positively impact the performance of Technology team members
Builds trust and credibility with cluster and market leadership, and customers through focused relationship building
Inclusion

Actively seeks coaching, feedback, and self-education on DE&I
Constantly looks for opportunities to lead, attend and promote DE&I including education and allyship activities
Always ensures that business process, activities and decisions are aligned with DE&I strategy (where relevant using DE&I data, including feedback from employees)
Consistently leverages DE&I actions to improve departmental performance and enhance company & employer brand
Experience of leading and working in multi-cultural teams across time zones
Ability to thrive in a changing environment and deal with ambiguity