Shilana, 26 Dec. 2024 , 08:20am
Agent

O2 Virtual Assistant, 26 Dec. 2024 , 08:20am
Thanks for messaging with O2.
[Read]

O2 Virtual Assistant, 26 Dec. 2024 , 08:20am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
[Read]

Shilana, 26 Dec. 2024 , 08:20am
07974414228

Shilana, 26 Dec. 2024 , 08:20am
Agent

Shilana, 26 Dec. 2024 , 08:20am
Agent

O2 Virtual Assistant, 26 Dec. 2024 , 08:20am
Thanks 👍- give me a second whilst I check your details.
[Read]

Shilana, 26 Dec. 2024 , 08:20am
Agent

O2 Virtual Assistant, 26 Dec. 2024 , 08:20am
[Rich Content]
[Read]

Shilana, 26 Dec. 2024 , 08:20am
None

O2 Virtual Assistant, 26 Dec. 2024 , 08:20am
Please select one of the Options to proceed
[Read]

Shilana, 26 Dec. 2024 , 08:20am
Agent

O2 Virtual Assistant, 26 Dec. 2024 , 08:20am
[Rich Content]
[Read]

Shilana, 26 Dec. 2024 , 08:21am
My device plan

O2 Virtual Assistant, 26 Dec. 2024 , 08:21am
Please select one of the Options to proceed
[Read]

O2 Virtual Assistant, 26 Dec. 2024 , 08:21am
[Rich Content]
[Read]

Shilana, 26 Dec. 2024 , 08:21am
I want to Upgrade

Tay Transfer BOT, 26 Dec. 2024 , 08:21am
Okay, I'm going to connect you to the right expert advisor...
[Read]

Tay Transfer BOT, 26 Dec. 2024 , 08:21am
Thank you 🥳 Can we just confirm what you are looking to do today?
[Read]

Tay Transfer BOT, 26 Dec. 2024 , 08:21am
Please select an option ⬇
[Read]

Shilana, 26 Dec. 2024 , 08:21am
Something else

Tay Transfer BOT, 26 Dec. 2024 , 08:21am
Perfect, connecting you now ✅
[Read]

O2 Virtual Assistant, 26 Dec. 2024 , 08:21am
Thanks for messaging with O2.
[Read]

O2 Virtual Assistant, 26 Dec. 2024 , 08:21am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
[Read]

Shilana, 26 Dec. 2024 , 08:21am
Hello, I need the repair team, I have only 15% battery and my phone won't charge <PRESIDIO_ANONYMIZED_PHONE_NUMBER>

O2 Virtual Assistant, 26 Dec. 2024 , 08:21am
Hmm...I don't recognise that mobile number.  
  
Can you try typing it again in a 07123456789 format with no spaces please?
[Read]

Shilana, 26 Dec. 2024 , 08:22am
07974414228

O2 Virtual Assistant, 26 Dec. 2024 , 08:22am
Thanks 👍- give me a second whilst I check your details.
[Read]

O2 Virtual Assistant, 26 Dec. 2024 , 08:22am
[Rich Content]
[Read]

Shilana, 26 Dec. 2024 , 08:24am
Repair

O2 Virtual Assistant, 26 Dec. 2024 , 08:24am
Please select one of the Options to proceed
[Read]

O2 Virtual Assistant, 26 Dec. 2024 , 08:24am
[Rich Content]
[Read]

Shilana, 26 Dec. 2024 , 08:24am
It’s about my Account

O2 Virtual Assistant, 26 Dec. 2024 , 08:24am
Thanks! 🙏
[Read]

O2 Virtual Assistant, 26 Dec. 2024 , 08:24am
Please can you confirm your full Name
[Read]

Shilana, 26 Dec. 2024 , 08:24am
Shilana brooks

O2 Virtual Assistant, 26 Dec. 2024 , 08:24am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
[Read]

Shilana, 26 Dec. 2024 , 08:24am
Yes

O2 Virtual Assistant, 26 Dec. 2024 , 08:24am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
[Read]

Info [Automated], 26 Dec. 2024 , 08:25am
You are now connected to Ayan, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Ayan will be replying in a few minutes.
[Read]

Shilana, 26 Dec. 2024 , 08:25am
The last agent told me to type my device plan then pay monthly to get to the repair team

Shilana, 26 Dec. 2024 , 08:25am
It didn't work

Shilana, 26 Dec. 2024 , 08:26am
I have 15% battery and can't charge my phone, I need it replacing as its within the 30 day warranty

Shilana, 26 Dec. 2024 , 08:26am
I don't know why it won't charge or where the 'moisture' has come from

Shilana, 26 Dec. 2024 , 08:26am
But I haven't even had the thing 30 days

Ayan, 26 Dec. 2024 , 08:30am
Hi Shilana, my name is Ayan. I apologize for the wait, but you're now connected to O2. I hope you're doing well. From what I understand, you have a concern regarding your device. Rest assured, I'm here to help.  
  
It appears that your device is a Samsung Galaxy S24 Ultra 5G 256GB, which you purchased on 29/11/2024. Since it's within the 30-day warranty period, I'll definitely arrange a replacement for you. Please stay connected
[Read]

Ayan, 26 Dec. 2024 , 08:32am
Shilana, tell me one thing do you want the same variation of your device?
[Read]

Ayan, 26 Dec. 2024 , 08:37am
I do not mean to rush you, but I would like to tell you that I am still in the conversation
[Read]

O2, 26 Dec. 2024 , 08:41am
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
[Read]

O2, 26 Dec. 2024 , 08:41am
[Rich Content]
[Read]

Shilana, 26 Dec. 2024 , 09:00am
Yes, continue ✔️

Shilana, 26 Dec. 2024 , 09:00am
Yes, continue ✔️

O2, 26 Dec. 2024 , 09:00am
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
[Read]

Info [Automated], 26 Dec. 2024 , 09:00am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Read]

Shilana, 26 Dec. 2024 , 09:01am
Thank you, I'm just trying to preserve my battery, apologies for my late response

Shilana, 26 Dec. 2024 , 09:01am
I would like the same device, I have an esim, I just want one that will charge

Shilana, 26 Dec. 2024 , 09:02am
Shilana Brooks  
16 Nightingale Drive  
TS19 8PG  
07974414228

Summarize the above chat and let me know what does Shilana want?