Here is the conversations between a customer service agent and a customer. Can you provide a summary of the conversations regarding what they were talking about and also a simple word describing what's the call topic, and a root-cause analysis? Your output is always in this format: **Topic** on the top, **Summary** in the middle, and **Root-cause analysis** on the bottom. Agent: thank you so much for holding my name is laura supervisor ... customer service can i have your name please
Customer: fifty five no
Agent: thank you for my understanding this is in regards to a lien release that you were supposed to have received
Customer: yes
Agent: ok let me check what's going on just a moment here ... ok what is it was ... um ... so i do see that i think that submit the request ... it was rejected i'm not sure ... they submitted it for email ... because we do not ... send any ... notorize document via email ... it can only go through fax or through regular mail ... i can resubmit the request
Customer: so ... are you telling me you gotta resubmitted is gonna get another three to five business days ... what you're telling me
Agent: yes i can resubmitted i do see that there was a request that was closed out on the
Customer: don't wanna hear that i wanna hear ... i wanna hear ... being mailed ... tomorrow you've already gone ... through the request multiple times ... it's you already know it ... is ... why we doing this again ... i argue with ... a that you can't ... email it oh no you can do it and then three days later i still don't get that and i call in in this case we ... told us rejected but yet no one tells me that it's been rejected so i would just be sitting waiting ... i'm tired of sitting in waiting ... i want it now tomorrow ... that's what i wanna hear
Agent: and i do understand that let me see if it if that document even attached to the account just so that we can possibly get that taken care of ... so give me a second ... 'cause they did process through
Customer: you said you can fax it somewhere
Agent: yes it can be faxed it just cannot be put through email any notarized document
Customer: ok so if i can get your fax number ... can you get a fax tomorrow
Agent: i have to see if the um the lien release the tap so give me just a second i'm looking at the account now ... so give me a moment
Customer: ok
Agent: and ... actually we can go ahead and get that taken care of and ... over you have the fax number 'cause we can definitely have that done
Customer: well
Agent: by tomorrow
Customer: i do not ... have one ... on me ... is there a day right client i can call you back with the fax number
Agent: there isn't a direct line for me that you can call back um ... are you may be able to place me on hold really quickly to to gather that information
Customer: i ... if uh yes i will ... contact my insurance company to see if ... they have a fax number you could change it ... that's ... you know to
Agent: ok ... are you able to stay on the line with me ... just place me on hold to do that so that way i can ... um just make sure i get this for instance should another three
Customer: yep i
Agent: vision
Customer: set my phone ... down i ... get on the computer and ... see if i can get ... a fax number ... or well i don't know ... hold on ... uh ... yeah i probably need to call them i'm not sure if i can do that
Agent: i um
Customer: um if i might lose you
Agent: yeah
Agent: ok ... right ok no worries um what i would suggest is well actually ... um
Customer: all right
Customer: do you have an email i can send it to you anyway i can get it ... to you ... and get this um
Agent: can possibly been
Agent: how long do you think it'll take
Customer: find it
Agent: for you to reach out to them and they finish 'cause we we don't normally just make outbound calls but i can definitely ... set this to the side and call you back in the store amount of time ten fifteen minutes
Customer: i'm sitting at the airport i will call them directly after i'm doubt you so if you could please call me back and ... give me ten minutes that would be great
Agent: and ... yes i will do that and then ... what is the number we have on file ending in six one six three ok to call
Customer: yes ma'am
Agent: ok so i'll give you a call back if i get a call ... and i'm still on that call i as soon as i'm finished i'll give you a call ok so you don't have to give us a call back ... it's just ... on a call at the moment ... ten minutes and i have to finish ... first and then call you
Customer: absolutely ... sitting at the airport for another four hours waiting for a slight
Agent: that's a one time
Customer: right
Customer: now ... i'm just wait ... not that bad ... um
Agent: yes i'll go ahead and let you go ahead and call them and then i'll call you back in about ten to fifteen minutes
Customer: but
Customer: i will find ... a fax number in the fax
Agent: um
Customer: in dallas to get it to you ... i'm sorry to be ... but ... i find this is been been a bit ridiculous but well ... we'll get it hopefully
Agent: it's ok
Agent: yes no definitely 'cause it's it's ... we can get a notarized and fax over we just need that fax number to wherever you ... to be fax to
Customer: thank you for
Customer: and it was somebody coming out ok um all right thank you very much
Agent: or
Agent: or
Customer: for your help
Agent: i have another another suggestion as well ... um ... if you can create a fedex account number ... like that that x account ... go on there and create a fedex account ... and you have to add like a debit card or some sort of payment method if you can ... do that provide me with that account number ... i can't no i can't do it that way ... i'm actually the one that's gonna get the ... process ... um ... if you if there's a way that you can
Customer: think the
Customer: probably easier
Agent: probably i was gonna see if there's a label we can always get it overnight it to you ... with a label ... on our end but ... actually also be better ... so yeah let me go ahead and let you do that and then i'll call you ... back in about fifteen minutes just so i can get that fax number ... everything to get process with the notary so they can get it faxed over tomorrow ... seventy rotor ... left for the day
Customer: ok...yeah
Customer: ok ... tomorrow six ... the one trying right now so ... you said ... your name is lauren
Agent: yes laura ... l a u r a
Customer: all right
Agent: yes
Customer: all right thank you lori
Agent: yes of course i'll call you about fifteen minutes or
Customer: yes ma'am thank you
Agent: you're welcome thank you for calling cue finance bye
Customer: bye