I will have a interview with a manager in the hearing australia tomorrow, it is a part time customer service officer position. as english is my second language, i am kind of nervious about my interview, so i prepared some interview questions and answers for myself, can you please just recrect my words if there is any grammerly wrong? the Q+A will be below:  
Q1: Availability?
I could work from Wednesdays to Saturdays, but I am also flexible to fit this position if the hearing Centre needs. I could also travel between all the 3 centres you mentioned in the phone call.

Q: How was your journey today?
Very good, I got here early just in case there was some traffic, yes, it was a really good journey thank you for asking. 

Q1: Tell me about yourself?

Thank you for the opportunity to be interviewed for this position today.

I have a caring and friendly nature, I like helping and greeting people in a friendly manner, and I am also very positive, organized with strong work ethic team worker who understands the importance of providing excellent customer service in this role. Of course, I am happy working on my own, but I also like to work as part of a team.

I had worked as a waitress and admin assistant for the past 2 years. My previous work experience let me know I have these personalities to fit this customer service role well. 

I am also a fast learner and that’s why I went to study a certificate IV in accounting and bookkeeping in 2021 after graduating with my master’s degree in 2018. I like to learn new things to make me more professional.


Q: Why do you want to work here?

Before I applied for this position, I did many searches, as you know, you are the biggest hearing services provider funded by government. Are helping Australians rediscover the joy of sound for over 75 years. 
And you are providing hearing services to diverted people including children, young adults, veterans, Aboriginal, Pensioners. We spend a lot of time at work, so I feel my job satisfaction level will be so high If I could work here.
In addition, you stand out to me, including you will provide training to the new employee, which means we could gain more skills at work contributing to this organization and individual development. I am the type of person who also wants to improve and develop.
And from working distance consideration, I won’t need to travel too far to work. So, I can use my time more effectively to work.


Q: What experience do you have?
I downloaded a copy of the job description I read it to make sure that I was confident I could meet the requirements of the role.

Predominantly the experience I have is dealing with customers and clients. I am very enjoyable about helping people with their needs. I used to do it on a daily basis in previous roles. Like my previous role as an artwork designer, one of my customers visited me to discuss his ideas to print, I helped him during my entire lunch time since morning to address his concerns and achieve the printing artwork. So, if a client is demanding or they are difficult with some things. I will understand their situation very well and will try my best to help them. Especially when I became a Mom, I feel so caring and confident with children as well as older people. 

The other experience I have is helping my manager and colleagues to achieve their goals. When I was working as an admin in a real estate company. I needed to answer phone calls. When I got things related to my manager or my colleagues, I always made notes and reminded them what was going on or what they might need to do. Because I truly agree that our clients are at the heart of everything we do.

So just to summarize, having read the job description. I feel I have all the necessary experiences and nature.