Given the transcript of a phone call between a customer and a service center, classify the call according to the following options:

Option 1:
- If the call represents an opportunity for the dealership to buy, sell, lease, or trade a vehicle, then it should be reviewed.
- If the call only mentions vehicle specs, then it should be listened to carefully to determine if there is an opportunity for the dealership to buy, sell, lease, or trade a vehicle.
- Even if the vehicle is not currently available, all calls that include a caller's interest in buying, selling, leasing, or trading a vehicle should be reviewed.
- If the caller inquires about a vehicle of interest, seen online, in an advertisement, or from driving past the dealership's lot, then it falls under this option.
- If the caller expresses general interest in vehicle inventory or asks about vehicles available within their price range or desired criteria, then it falls under this option.
- If the call is about payment or financing options for the purchase of a vehicle, but not regarding financing of a vehicle already in the caller's possession, then it should be considered under this option.
- If the caller inquires about leasing a vehicle or is interested in a lease buyout, or would like to sell or trade a vehicle to the dealership, then it falls under this option.
- If the caller is another dealership that represents an opportunity to buy or sell a vehicle, but not regarding dealer trades, then it falls under this option.

Option 2:
- If the call is regarding automotive service, including service department hour inquiries, general service questions, service needs, service appointments, or inquiring about the status of a vehicle that is already being serviced by the dealership, then it falls under this option.
- If the call is regarding automotive parts, including parts department hour inquiries, general parts questions, part orders, or price and installation inquiries, then it falls under this option.
- If the call is regarding automotive collision or the body shop, including collision or body shop department hour inquiries, general collision or body shop questions, price and repair inquiries, and collision or body shop appointments, then it falls under this option.

Option 3:
- If the caller has general questions or a general conversation that does not represent an opportunity for the buying, selling, or trading of a vehicle, then it falls under this option.
- If the caller is inquiring about the status of a vehicle order that has already been placed or the delivery of a vehicle they have already purchased, then it falls under this option.
- If the caller is from a transport company delivering a vehicle or multiple vehicles, then it falls under this option.
- If the call is about financing and there was no opportunity for the buying, selling, or trading of a vehicle, or about the refinancing of a vehicle that is already in the caller's possession, or about the payments for a vehicle that is already in the caller's possession, then it falls under this option.
- If the caller only states that they are coming to the dealership to drop off paperwork, payment, or another item, but they do not specify what the drop off is for, then it should be considered general unless they specify that it's regarding an opportunity to buy, sell, lease, or trade a vehicle, or that the drop off is for the service, parts, collision, or body shop departments.
- If the call is about the renewal of an existing lease, or about the rental of a vehicle or a loaner car, or if the caller is inquiring about a warranty, tags, or plates, or only asks about hours of operation for the business and does not specify a department of service, parts, collision, or body shop, or if the caller specifies the sales department, but they only ask about hours of operation for the sales department, then it falls under this option.
- If the caller is returning a missed call but the call ends with neither caller nor business identifying the original caller or reason for the call, then it falls under this option.
- If the caller is returning a missed call but is not in the market to buy, sell, trade, or lease a vehicle, then it falls under this option.
- If the call is about a dealer trade or is from a third-party company asking for information about a vehicle that a mutual customer is interested in, or if the caller only refers someone to the dealership but does not themself represent an opportunity for the caller to buy, sell, lease, or trade a vehicle, or if the call is an agent-to-agent discussion about a mutual customer but does not represent an opportunity to buy, sell, lease, or trade a vehicle on behalf of the customer, then it falls under this option.

Option 4:
- If the call was not handled by a live, qualified employee/agent, then it falls under this option.
- If the caller did not connect to the intended individual or a qualified employee and ended the call without leaving a live message, or was offered the option of leaving a message with an unqualified employee but declined to leave a live message, then it falls under this option.
- If the call reached the wrong employee or department, and the answering employee advises the caller to call back in order to be connected to the appropriate person or department, then it falls under this option.
- If the call connection is lost before any relevant information is shared, then it falls under this option.
- If the caller did not connect to the intended individual or a qualified employee and instead left a message with a live person meant to be passed on to the intended employee, or reached voicemail and did not leave a message, or reached an answering machine but did not leave a voicemail message, or reached an answering machine, but the mailbox was full, or reached an answering machine, but the recording contained no words, or reached voicemail and left a message, then it falls under this option.
- If the call consisted of perpetual ringing from start to finish, or the caller hung up during an after-hours greeting or other business recording, or was not there or did not answer when the call was initially answered by the first employee that received the call, or dialed the wrong number, or returned a missed call, and the employee informed him or her that the original caller dialed an incorrect phone number, or the audio only consists of dial tone, fax machine, or other sounds, or the audio is unclear because it is a garbled or distorted recording, or the call is only a few seconds in length and contains no clear audio or conversation, or the caller hung up during the bridge greeting, then it falls under this option.

Please read the transcript below and determine which option best applies:

I'll work the other, this is Mickey, I can't feel. Yeah, I'm not doing that. I'm just playing with people. Yeah, one second. Until 9 p.m. Monday through Saturday and 10 a.m. till 6 p.m. on Sunday. Our service and parts departments are open from 7 a.m. till 6 p.m. Monday through Friday and from 8 a.m. till 5 p.m. on Saturday. We're closed on Sunday. You can always shop or make appointments online at bellroadtoyota.com. Thank you for holding with me right with you. Is your current lease ending? Are you ready? BEEP! I hope you're not. What's up, sir? Yes, sir. I'm going to the order. I can't help you. I'm going to listen to you. I'm going to leave you as you like. I'm going to leave you. Hello. Are you there now? Better? I'm going to the order. Look, I'm looking for a car or a friend. You have one there that I like. Yes, what's up? I live here in Tucson. But we can go to the office to pay for you. I don't know if you're working on the office. Yes, I've been to all the days. The thing is, the car is the one that you're talking about. So, in 2018, I was going to be extremely busy. A month, okay. Well, what we could do is... Give me your number and I'll be there for you. For this car, I'll be there. What do you think the cars will already be there? So, I'll be there and there's a good information. Leave the car there. And you'll surely understand. Do you think so? Yes. Look, I'll be there for you. I wanted to see. That's 17. 1817. And your name? What's that? Guillermo. Guillermo. Okay, Guillermo, I'll be there for you. Okay. I'm going to go to Jesus. I'm going to go to Jesus. I also want to go there. Tell me. I could give you a free ride. Well, leave me with the car. Leave me with you. And I'll be there for you. I understand. Okay. I'll be there. Look, this Guillermo. There's the train. And you'll tell me if you're with him. Okay. Okay. Okay. Okay. 524-3, right? Yes. 1817. Mazda? Yes, extra. Mazda-3, right? Yes. Okay. I've got it. I'm just about to get there. Okay. I have it over there. Okay. I'll just get there. Okay. I'll just get there and I'll get it from there. Okay. Okay.

Based on the provided transcript, which option does this call belong to? Use your judgment to select the best option. Responds to Indicating the option chosen and then the explanation.