Alex, 21 Feb. 2025 , 07:30pm
Connect please

O2 Virtual Assistant, 21 Feb. 2025 , 07:31pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 21 Feb. 2025 , 07:31pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Alex, 21 Feb. 2025 , 07:31pm
07572870090

O2 Virtual Assistant, 21 Feb. 2025 , 07:31pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 21 Feb. 2025 , 07:31pm
[Rich Content]
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Alex, 21 Feb. 2025 , 07:31pm
It’s about my Account

O2 Virtual Assistant, 21 Feb. 2025 , 07:31pm
Thanks! 🙏
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O2 Virtual Assistant, 21 Feb. 2025 , 07:31pm
Please can you confirm your full Name
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Alex, 21 Feb. 2025 , 07:31pm
Alex Stewart

O2 Virtual Assistant, 21 Feb. 2025 , 07:32pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Alex, 21 Feb. 2025 , 07:32pm
Yes

O2 Virtual Assistant, 21 Feb. 2025 , 07:32pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 21 Feb. 2025 , 07:32pm
You are now connected to Darshna, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Darshna will be replying in a few minutes.
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Darshna, 21 Feb. 2025 , 07:38pm
Hello Alex. Hope you are doing good. Thank you for waiting whilst coming through to us.  
  
How can I help you today?
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Alex, 21 Feb. 2025 , 07:39pm
Hi, im hoping u can help. My sim card and number were disconnected yesterday and I requested to have it reconnected. It's been over 24hrs and I've still no connection. Can you check this out for me please?

Alex, 21 Feb. 2025 , 08:00pm
Hello? Are we still connected?

Darshna, 21 Feb. 2025 , 08:02pm
I’m really sorry this has been the case. I completely understand how frustrating this must be.  
  
Could you please confirm the mobile number you need reconnected? I’ll check this out for you right away.  
  
Looking forward to your reply!
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Alex, 21 Feb. 2025 , 08:03pm
07572870090

Info [Automated], 21 Feb. 2025 , 08:03pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Alex, 21 Feb. 2025 , 08:14pm
Hello?

Soaif Ali, 21 Feb. 2025 , 08:20pm
Good evening, Alex! Thank you for getting in touch with O2. I’m sorry for the wait time.  
  
I see that a request to reinstate your number has been raised with our team but I guess they haven't reached you yet.  
  
I would request you to please wait for their communication till tomorrow morning.  
If there is still no call by morning, please ring us on 202 and we will get this sorted on the same day.  
  
I just wanted to kindly let you know that this isn't a real-time chat service. Please feel free to go about your day as usual. You'll receive a notification on your phone whenever I respond, so you can pick up the chat at your convenience.  
  
I hope this details help you with your query?
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Alex, 21 Feb. 2025 , 08:22pm
Can you please check that this request is definitely in progress. I can't call tomorrow as I'm working.

Alex, 21 Feb. 2025 , 08:23pm
I was confussed as I was transferred agents half way through my chat, hence checking If someone was there

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic