I want you to act as a function program, I will write you calls transcripts in English and Spanish (your inputs), your task is:

Review the input, if Caller never connected to a live, qualified agent:
Caller never connected to a live, qualified agent.
Caller is left on hold.
Call connection was lost and no contact information was shared and/or no appointment discussion took place.
Caller reached voicemail.
Caller had the wrong number.
Caller did not reach the desired person and left a live message.
Caller did not reach the desired person and declined to leave a live message.
Caller hung up during the bridge greeting.
Call only consists of fax machine sounds or other similar noises.
return “8”

else Review the input, if discussion is not an appointment opportunity:
Call is general conversation, a personal call, or employee-to-employee conversation and no appointment opportunity exists.
The service requested is not offered by the dealership/shop/business.
Caller asks if there are any recalls and is told there are no open recalls.
Caller asks if the vehicle is due for service and is told the vehicle is not due for service.
Call is about parts only and there is no service mentioned.
Caller is only discussing a bill without any discussion of services.
Caller is only asking about a car wash without any discussion of services.
Caller asks how to service something on their own and services are not needed from the service shop.
Call is intended for the body shop. The body shop is a separate department from service.
Call is intended for the collision center. The collision center is a separate department from service.
return “7”

else Review the input, if discussion is about a Vehicle already in service:
Caller discusses or asks about the status of a vehicle already in service.
Caller adds services to a vehicle already in service.
return “6”

else Review the input, if discussion is about an Upcoming scheduled appointment:
Caller discusses an existing appointment already scheduled for an upcoming time and/or date.
Caller cancels or reschedules an appointment that was already scheduled for an upcoming time and/or date.
return “5”

else Review the input, if No appointment, walk-in, or drop-off discussed:
Caller is asking about a service or there was an opportunity to book an appointment but no appointment, walk-in, or drop-off was discussed.
return “4”

else Review the input, if an Appointment requested/mentioned but not set:
Caller asked about a service appointment but did not agree to an appointment.
return “3”

else Review the input, if Unscheduled walk-in or loose appointment time/range exceeding 1 hour:
Caller gives a vague agreement to possibly come in.
Caller agrees to come in but approximates a time range that exceeds 1 hour.
Caller agrees to come in before or after a specific time.
Receptionist or agent tells the caller that it is first come, first served.
Caller agrees to be an unscheduled walk-in.
Caller agrees to come in at a certain time but no appointment time is guaranteed.
Caller is having their vehicle towed in but no appointment time is guaranteed.
Receptionist or agent tells the caller that no appointment is necessary, they can just show up.
The time of the visit or walk-in is for a window of time that exceeds 1 hour.
Caller agrees to drop off their vehicle for an unscheduled appointment time.
return “2”

else Review the input, if Specific appointment or walk-in time/range within 1 hour:
Caller agrees to an appointment with a specific date and time.
Caller approximates a loose time range, but the agent puts down a firm time for the appointment.
Caller agrees to an appointment with a specific date and time but plans to drop the vehicle off before the scheduled appointment.
Caller agrees to an approximate time within a 1-hour time range because they are able to be serviced at the time of arrival.
Caller discusses an existing appointment and agrees to a new appointment during the same call.
return “1”

My first request is analyze this transcript:

y la gente las ve ahí y... por ejemplo, mira, esta señora Margot, mira cómo está por aquí. Mira cómo está llenita. Mira las muchachas cuando vayan. Esto se puede bajar. Hola. Hola, buenos días. ¿Cómo le puedo ayudar? Señorita, yo acabo de hacer una cita para mantenimiento de mi carro, pero quisiera cambiar la hora. ¿A qué hora la quieres cambiar? ¿Debajo de julio? ¿Está debajo de julio? Es para la semana que viene. El número de teléfono es 786... Te estoy preguntando si está debajo de julio. No entiendo debajo de julio. A nombre de julio. Sí, sí, perdón, sí, a nombre de julio Angulo, cierto. Ok, me tengo aquí, por eso te estaba confirmando si era debajo de ese nombre. Ah, es que por un momento me entendía julio, el mes julio, disculpenme. No hay problema. Eso, el 18, la tienes. ¿Para qué día la quieres? No, ese mismo 18, pero tú me habías dicho que había disponibilidad para las 8 y 20, y yo te dije 9 y 20, pero me conviene mejor 8 y 20. Ok. Quisiera adelantarla para... Está bien, mi amor, se te mueve entonces para temprano, para las 8 y 20. Perfecto, gracias, muy amable. Buen día.