analyze this cv and job description and answer the questions 
CV
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Monika Korzycka
E-mail: <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> 
Phone 503 846 896
EXPERIENCE
Danone Sp. z O.O.
09/2024 - present Master Data Manager
As a Master Data Manager, I take charge of managing and maintaining accurate and up-todate master data in the company's IT systems, including SAP and internal tools integrated 
with SAP. I oversee quality control and ensure data integrity, making strategic improvements 
to data management processes by analyzing existing procedures and implementing new, 
more efficient methods. I manage cross-departmental collaborations with IT, finance, 
logistics, and sales to guarantee the proper utilization and management of master data. My 
role involves leading training sessions for company employees on master data management, 
providing expert support in the daily use of IT systems. I conduct thorough data analysis and 
prepare comprehensive reports on the quality and integrity of master data, enabling 
informed business decisions. I am responsible for managing and developing a highperforming team, fostering a culture of continuous improvement, and achieving our 
departmental goals. By spearheading these initiatives, I ensure the company’s data processes 
are both efficient and robust.
Stora Enso Poland Sp. z O.O.
07/2023 – 09/2024 Service Support Team Leader
I led a team of 10 service support representatives, providing guidance, coaching, and 
performance management to ensure the delivery of exceptional customer service. Due to 
clear objectives and KPIs and I am regularly monitoring team performance and providing 
constructive feedback to drive continuous improvement. In this position I am responsible to 
effectively allocate resources, including personnel, time, and tools, to optimize service delivery 
and meet SLAs. I have been a part of team which implemented streamlined workflows and 
processes to enhance efficiency and productivity within the team. My responsibility is also to 
identify training needs and develop comprehensive training programs to improve team 
members' technical skills, product knowledge, and customer service abilities. Regular coaching 
sessions and performance evaluations to support individual growth and development are a 
must as well as facilitated clear and effective communication within the team and with other 
departments, ensuring alignment on goals, priorities, and initiatives. Fostered a collaborative 
and inclusive team environment, promoting knowledge sharing and cross-training to improve 
overall team capabilities. Initiated and led continuous improvement initiatives to enhance 
service delivery processes, streamline workflows, and optimize resource utilization. Solicited 
feedback from team members and stakeholders to identify opportunities for innovation and 
implement best practices.
02/2023 - 07/2023 Service Support Specialist
Maintain master data across organization– creation, cleanup etc. I provided support for datarelated issues and requests as first line. I was responsible for managing a high volume of 
support tickets, prioritizing tasks based on urgency and SLAs to meet or exceed performance 
targets. On a daily basis I utilized remote access tools to troubleshoot and resolve technical 
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issues, minimizing downtime and maximizing productivity for clients. Fulfill Service Level 
Agreements with timely data execution. On this position I was maintaining master data 
accuracy in accordance to governance principles and performing quality checks, ensuring 
data integrity and compliance. My additional role was to support local key users with process 
adherence and systems functionalities.
ArcelorMittal Warszawa Sp. z O.O.
01/2021 - 02/2021 Shipment Specialist
During monthly delegation to work in the logistics department, I was responsible for 
planning the shipment of finished materials from warehouses directly to the customer's 
warehouse through the ERP system connected to the Transporeon shipping platform. I was 
directly responsible for contact with haulers regarding the ordered transports, timely 
vehicles arrivals for loading, timely deliveries to the customers.
06/2019 - 02/2023 Order Management Specialist
In my current position, on a daily basis I have direct contact with a business customer in the 
field from the order to the invoice. I am responsible for the correct insertion orders to the 
ERP system, monitoring their status in the production system, informing the customer on an 
ongoing basis about the status of orders and answering to customer inquiries regarding 
current orders and future orders based on the production capacity of the plant and 
production possibilities. In my daily work I use Excel - pivot tables and macros to create 
reports exported from ERP programs. On the basis of those reports, I inform the client about 
the current status of the warehouse finished goods and send inquiries about the possibility 
of shipping the material. I plan and organize the shipment of finished products, verify the 
shipping documents and issue invoices for the customer after shipment. I also handle the 
documents archive associated to the order production process. I run projects related to the 
improvement of processes belonging to the logistics department and Order Management 
using cascade and mixed methods.
06/2014 - 05/2019 Lab technician
In my daily work, I was involved in chemical analyzes of industrial water, sewage, and 
incoming materials used in production, I participated in comparative research conducted by 
MPWiK. In addition, I supervised the organization of work in the laboratory, meticulously 
kept laboratory documentation based on the standards and requirements of ISO 9001 and 
dealt with their archiving in accordance with the principles contained in procedures, 
instructions and standards. I participated in the implementation of the 5S system in the 
laboratory and in the implementation and maintenance of technical procedures and 
workplace instructions.
EDUCATION
09/2024 - present AGH University in Cracow
ERP Systems - Software Engineering for SAP (HANA) ERP and ABAP Programming
10/2022 - present Warsaw School of Management – university
Master's degree in project management
10/2015 - 06/2019 Warsaw University of Technology
First degree studies at the Faculty of Production Engineering in the field of 
Management and Production Engineering
specialization: Production Management
09/2009 - 05/2013 Chemical Technical School No. 27 in Warsaw
Analyst technician
LANGUAGES
I consent to the processing of personal data contained in this document for the purposes of the recruitment process in accordance with the Act of May 10, 
2018 on the protection of personal data (Journal of Laws of 2018, item 1000) and in accordance with the Regulation of the European Parliament and of the 
Council (EU) 2016 / 679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such 
data, and repealing Directive 95/46 / EC (GDPR).
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English Advanced
Italian During studying
SKILLS 
Personal Perfect organization of work and setting priorities, I am a communicative person and I can 
work in a team as well as on my own. I am involved in my work with attention to detail. I 
can solve problems in a team and those related to professional work through creative and 
unconventional solutions. I am responsible and independent in action; I am characterized 
by high resistance to stress.
System I have basic skills in CAD / CAM software; SolidWorks, AutoCad.
I am fluent in production programs supporting management such as AS400
I am fluent in SAP ERP, SAP 4/HANA, SAP Fiori 
I have knowledge how to use and maintain data accuracy in SalesForce and CRM. 
I support Excel at the advanced level with the use of pivot tables, creating macros and 
editing them in VBA at the basic level.
From Microsoft office package I know how to search data through Power BI and how to use 
Power Automate to automatize daily tasks. 
I have been involved in planning, managing and delivery OCR program which saved 1FTE in 
processing invoices. 
COURSES 
09/2012 Drivers licence B category 
03/2017 Authorization to control goods and passenger lifts and hospital lifts of category II D
05/2017 Quality system according to ISO 9001: 2015 and IATF 16949: 2016
Certification transition rules for ISO 9001 and IATF 16949. Overview of the most important 
changes to the process and risk-based approaches. Review of ISO 9001 and IATF 16949 
requirements: practical interpretation, implementation of new requirements in the context 
of organization, leadership, planning, support, operational activities, performance evaluation 
and improvement.
06/2017 Auditor ISO 9001 & IATF 16949
01/2022 Project Manager 
10/2024 Yellow Belt Six Sigma
INTERESTS 
Independent cinema, politics, hiking in the Tatra Mountains, skiing, roller skating, new 
technologies.

job description 
Customer Service Master Data Manager
Barcelona — SPAIN
HomeJoin our teamExplore opportunitiesCustomer Service Master Data Manager
Req ID

94913

Posted

Mar 27, 2025

Function

Customer Service

Location

Barcelona, B, ES, 08000

Job Title: Customer Service Masterdata Manager
Reports To: VP Supply Europe A (South)
Location: Barcelona
Function: Supply Chain

 


ABOUT COTY
We are Coty, one of the world’s largest beauty companies with an iconic portfolio of brands across
fragrance, color cosmetics, and skin and body care. Coty is the global leader in fragrance and number
three in color cosmetics. Coty’s products are sold in over 150 countries around the world. Coty and its
brands are committed to a range of social causes as well as seeking to minimize its impact on the
environment.

 

 

THE ROLE
The Customer Service Masterdata Manager is responsible for enabling a flawless Order-to-Cash (O2C)
process by ensuring the accuracy, timeliness, and governance of Customer, Pricing, and Product Master
Data. This role oversees a team of Master Data Analysts and collaborates with stakeholders across
Market Clusters, Shared Service Centers (SSC), and Order Management teams to drive process efficiency,
performance improvement, and data integrity in alignment with business needs.

 

 

Key Success Measures

• Master Data Updates Done On-Time (%): Measures the percentage of master data requests completed within the agreed SLA timeframe. Target: 98% or higher.
• Accurate Data Set-Up (%): Assesses the percentage of master data set-ups or updates that are accurate upon the first attempt. Target: 99% accuracy or higher.
• Data Issue Resolution Time: Average time taken to resolve master data-related discrepancies or errors. Target: Less than 24–48 hours, as established by SLA.
• SLA Compliance Rate (%): Measures the percentage of master data services delivered within the SLA agreements. Target: 98% or higher.
• Cost per Master Data Update: Tracks the cost efficiency of performing updates or maintaining master data records. Target: Continuous improvement through process optimization (# processed SNOW tickets/ MD Headcount)
• Audit Findings Resolved (%). Definition: Tracks the percentage of audit findings or discrepancies, not following SOX agreed protocols
• Stakeholder Satisfaction Score: Measures satisfaction among key stakeholders (e.g., markets, sales, and customer service teams) regarding master data services. Surveys or feedback scores on a scale of 1–10.Target: 8+/10 or similar benchmark.
• Team Training and Development Completion Rate (%): Tracks the percentage of team members who complete mandatory training on master data tools, governance, and updates. Target: 100%.

 

 

 

Core Responsibilities

 

1. Enable a Flawless Order-to-Cash Process
• Ensure seamless execution of Customer, Pricing, and Product Master Data processes for European Market Clusters.
• Monitor and address potential master data issues impacting O2C workflows, ensuring uninterrupted service delivery.

 

2. Team Leadership and Development
• Lead, develop, and manage a team of 10+ Master Data Analysts, fostering a high-performance culture.
• Provide training, coaching, and career development opportunities to enhance team capabilities.
• Set team goals and objectives aligned with regional hub priorities.

 

3. Governance and Documentation
• Maintain governance over Master Data documentation, ensuring accuracy, consistency, and upto-date training materials.
• Ensure any modifications to processes are documented, communicated, and implemented effectively.

 

4. Performance Monitoring and Improvement
• Oversee the performance of Master Data Execution within the SSC, ensuring compliance with market instructions.
• Identify bottlenecks or inefficiencies in data management processes (SSC and Business Unit) and implement corrective actions
• Regularly participate in SSC Master Data Governance Calls to discuss performance, challenges, and action plans.
 

5. Collaboration and Problem-Solving
• Partner with the Order Management Team to proactively address day-to-day challenges in the O2C process.
• Develop and implement data management solutions to support operational efficiency and
customer satisfaction.

 

6. Continuous Improvement
• Drive simplification, standardization, and continuous improvement initiatives across Master Data Teams in the hub and markets.
• Foster a culture of innovation and process excellence within the team.

 

 

 

KEY INTERFACES
• Customer Care Managers in local markets
• Customer Service Managers in the Hub
• CoE Business Process Experts MD, CS
• Global &Local Logistics
• Global & Local Transportation Team
• Shared Service Center and Global Business Services

 

 

ESSENTIAL SKILLS & EXPERIENCE
 

Education and experience:
• Bachelor’s Degree In a relevant field such as Business Administration, Supply Chain Management, Information Systems, Data Management, or related areas.
• Additional Certifications:
o Certifications in Data Management (e.g., CDMP - Certified Data Management Professional).
o ERP Systems Training (e.g., SAP Master Data Management, Oracle).
o Project Management certifications (e.g., PMP, PRINCE2) if process improvement is a focus.
• 5–8 years of experience in roles managing customer or product master data, ideally in a shared services or regional hub setup.
• Strong background in customer service processes, especially in managing data accuracy and ensuring operational efficiency.
• Experience working with departments like Sales, IT, Logistics, and Finance to align data management with broader business goals.
• System Expertise: Hands-on experience with Enterprise Resource Planning (ERP) systems and Customer Relationship Management (CRM) tools. Familiarity with data governance tools and software, such as Informatica or SAP MDM.
• Proven experience leading teams or initiatives, ideally in a multi-country or regional context.

 

Skills
• Ability to analyze, maintain, and optimize large datasets.
• Strong understanding of data governance principles and compliance (e.g., GDPR).
• ERP/CRM Proficiency: Advanced skills in systems like SAP.
• Excellent skills in managing and developing regional teams or shared service center staff.
• Ability to communicate complex technical data issues to non-technical stakeholders.
• Strong analytical and problem-solving capabilities, particularly in resolving data discrepancies or inefficiencies.
• Experience dealing with diverse stakeholders across countries and cultures.
• Attention to Detail: Critical for ensuring data accuracy and compliance.
• Change Management: Ability to lead or adapt to transformation initiatives, such as system migrations or regional process changes.
• Time Management: Especially important in regional roles managing multiple priorities and deadlines.
• Fluency in English is typically required; additional regional languages may be advantageous.
• Familiarity with working in a multinational, multicultural environment.

 


OUR BENEFITS

 

Our competitive remuneration and perks will be matched with your experience and knowledge. As our Customer Service Manager Dutch Speaking, some of the benefits you will be entitled to, are:

 

Flexibility (flexible working time and work from home up to 50%)
Ticket restaurant (daily diet for meals)
Company products / Access to the company shop
Health insurance
 

RECRUITMENT PROCESS  

 

A screening call with the recruiters
A first online/in-person interview with hiring managers
A second interview (optionally)
Feedback, verbal offer
Hiring

questions
Candidate Information - Job related skills, experience, education and summary
Candidate Name:  	 

How did the candidate hear about the opportunity:
	LK headhunt
What is your motivation for looking for a 
new opportunity/ applying to Coty?	 
Education:
	o	 
  
Previous/Current Company & Position & reason for leaving?
	o	 
Overview of Candidates relevant experience to date:
	 


Technical Skills:




	o	 
Additional Screening Comments - relevance of Experience, Communication & Soft skills