create a short concise script for memo with your previous experience related to marketing and sales. Also what you’ve done with GoHighLevel CRM in previous markining you have done b2b sales fora place for mom, referizer, versitel market place that sales health plan you've also did b2b sales while you were at alliance global where to use go high level crm also this resume: Kendrick Mitchell
javellmitchell@gmail.com 8763942618
PROFILE
Hi there! I’m Kendrick, an enthusiastic and experienced professional with over six years of expertise in
administrative support, customer service, and team performance coaching. I thrive at blending organizational skills
with a passion for helping people, whether it's by creating seamless customer experiences or mentoring teams
toward success. With a proven ability to adapt to fast-paced environments, handle complex responsibilities
efficiently, and foster collaborative workspaces, I'm excited to bring my skills, energy, and dedication to your team.
EDUCATION
09/2019 – 06/2020
DISTINCTION COLLEGE
Courses: Caribbean History,English Language,Information Technology, Mathematics,
Principles of Account, Principles of Business,Social Studies
09/2018 – 06/2019
Kingston, Jamaica
H.E.A.R.T TRUST
Human and social Biology
•
University of the Commonwealth Caribbean
Associate Degree in Business Administration
WORK EXPERIENCE
06/2018 – 03/2021
Brand Advocate
Hinduja Global Solutions\ SAGILITY
05/2021 – 05/2022
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Guided customers in making informed decisions on healthcare plans by explaining
benefits, policies, and processes clearly.
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Actively resolved billing and claims inquiries, leaving members feeling heard and
reassured.
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Ensured all updates adhered to HIPAA regulations while maintaining the highest
level of accuracy.
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Acted as the voice of the customer by relaying invaluable feedback to leadership to
help improve service offerings.
Virtual Assistant (Remote)
Alliance Global
09/2022 – 07/2024
•
Juggled administrative operations, from managing documents to refining processes,
to ensure everything ran like clockwork.
Researched clients’ needs to shape business strategies and drive growth opportunities.
•
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Took a hands-on role in financial reconciliations, perfecting invoices and accounts to
minimize errors and save the team time.
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Organized virtual training sessions and webinars, bringing people together for
education and collaboration.
Customer Supports specialist (Remote)
Outdoorsy
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Delivered outstanding support through phone, email, and chat while guiding
customers through their RV rental journeys.
•
Used my product expertise to help cross-functional teams resolve customer inquiries
and exceed service expectations.
•
Built and maintained documentation that simplified processes and empowered
efficient troubleshooting—making life easier for both teammates and customers.
Mastered tools like Zendesk, Slack, and UJET to keep operations running flawlessly.
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04/2024
Marketplace Performance Specialist
Neo Financial
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Analyzed and optimized team performance, ensuring Service Providers stayed on
track with attendance, efficiency, and adherence goals.
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Jumpstarted careers by coaching team members, fostering confidence and
professionalism in a positive and supportive work environment.
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Personally conducted audits and performance reviews to resolve inefficiencies and
promote consistent improvement.
•
Maintained compliance with organizational and quality standards while building
strong connections with the team.
SKILLS
Customer Engagement & Support
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Skilled in building lasting relationships by providing exceptional support through voice, live chat, email, and
social media platforms.
Experience with industry-leading tools like Salesforce, Zendesk, UJET, Slack, HubSpot, Five9, and Tenstreet.
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Team Coaching & Leadership
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Passionate about helping others grow—whether it’s through performance coaching, mentoring, or team
building.
Well-versed in setting clear expectations, conducting evaluations, and celebrating wins.
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Administrative Savvy
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Organized and detail-focused, with advanced knowledge of Microsoft Office Suite (Excel, Word, SharePoint)
and Office 365.
Experienced in scheduling, document management, financial reconciliations, and meeting coordination.
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Problem-Solving Expertise
Ready to tackle unexpected challenges head-on with practical and creative solutions.
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Thrives in dynamic work environments—always eager to learn and quickly adapt to new scenarios.
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CERTIFICATES
EF SET Certificate
Certifications
C2
Administration Assistant
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Microsoft Office Specialist
•
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Microsoft Word for
Administrative Professionals
Office 365 SharePoint
•
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Microsoft Excel: Advanced
Formulas and Functions
HERE’S WHY YOU SHOULD HIRE ME
I’m someone who genuinely loves learning, growing, and helping others do the same. Over the years, I’ve
developed a knack for balancing big-picture goals with meticulous attention to detail. Whether it’s solving
customer problems, coaching a team, or streamlining processes for a more productive workplace, I’m all about
bringing value, positivity, and excellence to the table. I’m confident that I’d be a fantastic fit for your team and
can’t wait for the opportunity to contribute!
REFERENCES
References available upon request.
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