Pretend that your an expert in creating and cover letter you are an expert when I comes to making a the cover letter this everying about the job post: Full Job Description
Job description
We are a virtual receptionist company based in the United States looking for virtual receptionists that can effectively handle inbound calls to answer inquiries and book appointments.

You will be receiving phone calls from prospective customers for home services businesses such as cleaning companies, electricians, plumbers, landscapers, etc.

You must be able to represent the client as if you are working in the client’s office and are a part of their company. You will answer the phone pleasantly and with a smile and recite our client’s standard greeting. We will train you how to answer customers’ questions and how to book appointments on our client’s CRM/scheduling platforms.

While speaking with the customer you will take detail call summary notes which will include the customer’s contact information, reason for inquiry and any other relevant information. This information will be recorded while speaking with the customer.

After the phone call ends, you will send your call summary notes to our client. You must have great attention to detail and make sure there are no typos or missing information.

WORKING HOURS AND COMPENSATION

Compensation: $800/month USD

Working hours: 5 days per week, 9 hours per day, 1 hour for lunch and two, 15-minute breaks. 8am to 5pm Pacific Standard Time (Los Angeles)

Job Type: Full-time

Job Type: Full-time

Experience:

in Customer Service: 1 year (Required)

Job Responsibilities
The ideal candidate has BPO experience, is able to multitask in managing answering calls, taking detailed call summary notes and sending follow up text messages or emails to our client. You must be confident to communicate directly with our clients if necessary to confirm their directions and to receive their feedback and make adjustments to your work.

Ideally you have experience working from home but it is not necessary. We are willing to train the right candidate who is motivated, hard working and eager to add value within our company.


Job Requirements
QUALIFICATIONS

Technology Requirements:
Internet speed of at least 40mbps
Computer - Intel3 processor, 8gb RAM
Backup power source
Working Qualifications:

Skills RequiredFull Job Description
Job description
We are a virtual receptionist company based in the United States looking for virtual receptionists that can effectively handle inbound calls to answer inquiries and book appointments.

You will be receiving phone calls from prospective customers for home services businesses such as cleaning companies, electricians, plumbers, landscapers, etc.

You must be able to represent the client as if you are working in the client’s office and are a part of their company. You will answer the phone pleasantly and with a smile and recite our client’s standard greeting. We will train you how to answer customers’ questions and how to book appointments on our client’s CRM/scheduling platforms.

While speaking with the customer you will take detail call summary notes which will include the customer’s contact information, reason for inquiry and any other relevant information. This information will be recorded while speaking with the customer.

After the phone call ends, you will send your call summary notes to our client. You must have great attention to detail and make sure there are no typos or missing information.

WORKING HOURS AND COMPENSATION

Compensation: $800/month USD

Working hours: 5 days per week, 9 hours per day, 1 hour for lunch and two, 15-minute breaks. 8am to 5pm Pacific Standard Time (Los Angeles)

Job Type: Full-time

Job Type: Full-time

Experience:

in Customer Service: 1 year (Required)

Job Responsibilities
The ideal candidate has BPO experience, is able to multitask in managing answering calls, taking detailed call summary notes and sending follow up text messages or emails to our client. You must be confident to communicate directly with our clients if necessary to confirm their directions and to receive their feedback and make adjustments to your work.

Ideally you have experience working from home but it is not necessary. We are willing to train the right candidate who is motivated, hard working and eager to add value within our company.


Job Requirements
QUALIFICATIONS

Technology Requirements:
Internet speed of at least 40mbps
Computer - Intel3 processor, 8gb RAM
Backup power source
Working Qualifications:

Skills Required also this the :  resume: Kendrick Mitchell
javellmitchell@gmail.com
PROFILE
+18763942618
Dynamic and results-driven professional with over 6 years of diverse experience in customer support,
sales, and client services across global platforms. Skilled in enhancing user experiences through
effective engagement, problem-solving, and cross-functional collaboration. Proficient with industry
standard tools including Salesforce, Zendesk, and Tableau. Adept at thriving in fast-paced
environments that require adaptability and a strong grasp of technology-driven systems. Demonstrated
capability to work effectively in both remote and on-site settings. Highly committed to continuous
improvement, professional growth, and delivering exceptional support to diverse clientele.
EXPERIENCE
Outdoorsy (Remote), Customer Support Specialist
Streamlined support processes to enhance efficiency.
•
2022 – 2023
Managed and resolved customer inquiries and issues through email, chat, and phone channels.
•
•
Collaborated with cross-functional teams to address complex problems and improve the overall
customer experience.
Utilized Salesforce and Zendesk for efficient customer relationship management.
•
•
Engaged in ongoing product and process training, gaining expertise in the travel and recreational
vehicle industry.
Alliance Global (Remote), Sales Representative
•
2021 – 2022
Led remote sales efforts, acquiring new clients through targeted outreach and relationship
building strategies.
Managed sales pipeline using Salesforce, ensuring accurate forecasting.
•
Conducted virtual product presentations and demonstrations to potential clients.
•
•
Exceeded sales targets by implementing innovative sales techniques and staying informed about
products and services.
Brand Advocate (Aetna and Humana),
Customer Service Representative
•
2018 – 2021
Acted as a primary liaison for Aetna and Humana, delivering exceptional service to maintain brand
integrity.
•
Guided members through health insurance plans, benefits, and claims processes, ensuring clarity
and compliance with HIPAA regulations.
•
Managed member inquiries using CRM tools, resolving issues related to claims, billing, and
coverage promptly.
•
Collaborated with healthcare providers and internal teams to resolve issues efficiently and
effectively.
Supported the training and development of new hires by sharing best practices and expertise.
•
•
Stayed updated on healthcare policies and industry trends to provide accurate information to
members.
KEY SKILLS
•
Advanced Multichannel Support: Proficient in managing customer interactions through voice, live
chat, email, and social media platforms.
•
CRM and Data Management: Skilled in Salesforce and Zendesk usage, adept at leveraging these
platforms for comprehensive customer relationship and ticket management.
•
Empathy and Problem-Solving: Recognized for utilizing empathy in customer interactions,
combined with efficient problem-solving skills to deliver meaningful solutions.
•
Consultative Approach: Expert in adopting a consultative stance to understand customer needs
thoroughly and tailor support efforts to those needs.
•
Process Improvement: Committed to identifying and implementing process improvements that
enhance efficiency and customer satisfaction.
•
Self-Motivated Worker: Proven ability to work independently and maintain productivity in remote
settings, demonstrating strong self-management and organizational skills.
•
Continuous Learning and Adaptability: Dedicated to ongoing professional development, including
product training and process upskilling, to remain at the forefront of industry best practices.
EDUCATION
DISTINCTION COLLEGE
Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of
Account, Principles of Business, Social Studies
REFERENCES
Available upon request  make the cover letter concise make no listing make it informative make explaining why you are one of the prefect candidate also explain that you have a 16 gb laptop  intel i5 you also have two back up power sources  and