Rema, 15 Feb. 2025 , 01:16pm
Hello

O2 Virtual Assistant, 15 Feb. 2025 , 01:16pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 15 Feb. 2025 , 01:16pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Rema, 15 Feb. 2025 , 01:16pm
07743032392

O2 Virtual Assistant, 15 Feb. 2025 , 01:16pm
[Rich Content]
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Rema, 15 Feb. 2025 , 01:16pm
Technical Support 🔧

O2 Virtual Assistant, 15 Feb. 2025 , 01:16pm
[Rich Content]
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Rema, 15 Feb. 2025 , 01:17pm
See more

O2 Virtual Assistant, 15 Feb. 2025 , 01:17pm
[Rich Content]
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Rema, 15 Feb. 2025 , 01:17pm
I have no signal

O2 Virtual Assistant, 15 Feb. 2025 , 01:17pm
I'm sorry you're having issues with your network. Please try these steps. Check your O2 network status and register for updates if there's an issue in your area.  
If you're still having issues, check your payments are up to date as there may be a bar on the account if there's an outstanding payment.  
  
If you're still having issues, please speak to one of our friendly experts.
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O2 Virtual Assistant, 15 Feb. 2025 , 01:17pm
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O2 Virtual Assistant, 15 Feb. 2025 , 01:17pm
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Rema, 15 Feb. 2025 , 01:35pm
👎 No

O2 Virtual Assistant, 15 Feb. 2025 , 01:35pm
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Rema, 15 Feb. 2025 , 01:35pm
Speak to an Expert

O2 Virtual Assistant, 15 Feb. 2025 , 01:35pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 15 Feb. 2025 , 01:35pm
[Rich Content]
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Rema, 15 Feb. 2025 , 01:35pm
It’s about my Account

O2 Virtual Assistant, 15 Feb. 2025 , 01:35pm
Thanks! 🙏
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O2 Virtual Assistant, 15 Feb. 2025 , 01:35pm
Please can you confirm your full Name
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Rema, 15 Feb. 2025 , 01:35pm
Rema Stewart

O2 Virtual Assistant, 15 Feb. 2025 , 01:35pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Rema, 15 Feb. 2025 , 01:35pm
Yes

O2 Virtual Assistant, 15 Feb. 2025 , 01:35pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Soaif Ali, 15 Feb. 2025 , 01:36pm
Hello Rema, good afternoon! Thank you for reaching out to O2. I apologize for the delay in getting back to you.  
  
I understand you need assistance with your O2 account. Could you please provide me with the details of your query? If you have several questions, feel free to list them all.
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Info [Automated], 15 Feb. 2025 , 01:36pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Soaif Ali, 15 Feb. 2025 , 01:36pm
Hello Rema, good afternoon! Thank you for reaching out to O2. I apologize for the delay in getting back to you.  
  
I understand you need assistance with your O2 account. Could you please provide me with the details of your query? If you have several questions, feel free to list them all.
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Rema, 15 Feb. 2025 , 01:50pm
O have paid my bill and my phone still isn’t working

Soaif Ali, 15 Feb. 2025 , 01:52pm
I am sorry but I am unable to see any payments on your account.  
  
I see that you have been restricted because there is overdue balance on your account of, £97.72  
  
Please make the payment reaching our payments team, you can reach them from your O2 mobile 202 Free  
From a landline 0344 809 0202 Standard UK rate  
From abroad <PRESIDIO_ANONYMIZED_PHONE_NUMBER> Free  
Opening times are Monday - Friday 8am - 9pm  
Saturday 8am - 8pm  
Sunday 8am - 6pm  
  
To make it easier for you  
You can press * or 2 twice to speak to a customer service advisor. If you are unable to ring then you can switch your phone off and back on again and it will work.  
  
Or you can use this link to make the payment [https://mymobile2.o2.co.uk/make-a-payment](https://mymobile2.o2.co.uk/make-a-payment)  
  
I hope this details help you with your query?
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Rema, 15 Feb. 2025 , 01:53pm
It was over 42 pounds I have literally just paid it and the phone still won’t work

Rema, 15 Feb. 2025 , 01:55pm
42.99

Rema, 15 Feb. 2025 , 02:04pm
That is a separate bill for 97.22

Soaif Ali, 15 Feb. 2025 , 02:06pm
If you are referring to the payment made on 05/02/2025, please let me inform that this payment was failed and the amount is still overdue on your account along with the £27.15  
  
If you have recently made the payment, please wait till 24 hours, if exceeded, please reach your bank and ask them to process the payment.  
  
I just wanted to kindly let you know that this isn't a real-time chat service. Please feel free to go about your day as usual. You'll receive a notification on your phone whenever I respond, so you can pick up the chat at your convenience.
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Rema, 15 Feb. 2025 , 02:07pm
No I made a payment TODAY OF 42.99 regarding the number 07743032392 xxx

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic