O2 Virtual Assistant, 05 Feb. 2025 , 07:04pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 05 Feb. 2025 , 07:04pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Exeon, 05 Feb. 2025 , 07:04pm
07712267427

O2 Virtual Assistant, 05 Feb. 2025 , 07:04pm
[Rich Content]
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Exeon, 05 Feb. 2025 , 07:04pm
Something Else ❔

O2 Virtual Assistant, 05 Feb. 2025 , 07:04pm
[Rich Content]
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Exeon, 05 Feb. 2025 , 07:04pm
Something Else ❔

O2 Virtual Assistant, 05 Feb. 2025 , 07:04pm
[Rich Content]
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Exeon, 05 Feb. 2025 , 07:04pm
Pay Monthly

O2 Virtual Assistant, 05 Feb. 2025 , 07:04pm
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 05 Feb. 2025 , 07:04pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 05 Feb. 2025 , 07:04pm
[Rich Content]
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Exeon, 05 Feb. 2025 , 07:04pm
It’s about my Account

O2 Virtual Assistant, 05 Feb. 2025 , 07:04pm
Thanks! 🙏
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O2 Virtual Assistant, 05 Feb. 2025 , 07:04pm
Please can you confirm your full Name
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Exeon, 05 Feb. 2025 , 07:05pm
Exeon oneill

O2 Virtual Assistant, 05 Feb. 2025 , 07:05pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Exeon, 05 Feb. 2025 , 07:05pm
Yes

O2 Virtual Assistant, 05 Feb. 2025 , 07:05pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 05 Feb. 2025 , 07:20pm
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
[Sent]

Info [Automated], 05 Feb. 2025 , 07:27pm
You are now connected to Shiladitya, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Shiladitya will be replying in a few minutes.
[Sent]

Shiladitya, 05 Feb. 2025 , 07:44pm
Hey Exeon! Welcome to O2 😊. We are thrilled to have you in O2. My name is Shiladitya. Today I will be helping you in best possible way. We will work as a team and get the issue sorted in this conversation only.  
  
To understand your query better and to assist you in an efficient way, could you please elaborate your query?
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Shiladitya, 05 Feb. 2025 , 07:50pm
Just to let you know that I am still here to assist you.
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O2, 05 Feb. 2025 , 07:54pm
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 05 Feb. 2025 , 07:54pm
[Rich Content]
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Exeon, 05 Feb. 2025 , 07:54pm
Yes, continue ✔️

O2, 05 Feb. 2025 , 07:55pm
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
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Exeon, 05 Feb. 2025 , 07:55pm
I've received a message just want to know if its a genuine o2 message

Info [Automated], 05 Feb. 2025 , 08:10pm
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
[Read]

Info [Automated], 05 Feb. 2025 , 08:25pm
We just wanted to let you know you're almost there! Hang tight, an agent 👩‍💻 will be replying to you in a flash ⚡
[Sent]

Info [Automated], 05 Feb. 2025 , 08:32pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Act as Soaif Ali and suggest the next best response. Response should be acknowledging and empathetic