answer the following question

1. Trying to put yourself in another person’s place or see the world through his or her eyes.

1 point
Critical
Empathic
Deliberative
Appreciative
2. Unfamiliar language, speech problems and reduced hearing ability are all:

1 point
internal barriers
external barriers
None of the above
3. The process of articulation is to think of success and focus on your audience.

1 point
True
False
4. Good listening skills include:

1 point
verbal message, written communication and a receiver
labeling, cultural sensitivity, and talking slowly.
showing interest and interrupting
5. Power in communication is sometimes determined by the quality of your rapport with others.

1 point
True
False
6. People who are unwilling to say what they feel, think, or desire and want to avoid all conflict.

1 point
assertive communicators
aggressive communicators
passive communicators
7. What is non-verbal communication

1 point
communicating with someone by using gestures
Getting messages across with facial expressions
Using your body language to convey something to someone else
All of the above
8. I will learn to handle conflicts in a constructive ways

1 point
Self-Awareness
Social Management
All of the above
9. The speed of speech, as well as the appropriate use of pauses can change the meaning of words spoken, and affect the clarity and effectiveness of a communication.

1 point
True
False
10. Verbal in Effective Communication is:

1 point
volume
tone
pronunciation
words
11. Flexible work arrangements means

1 point
Giving employees more hours to work
Giving employees the freedom to pick their hours and work days.
Give employees less vacation time
Give employees the chance to work everyday
12. Example of flexible work schedule is

1 point
Reema working from home because of poor weather conditions
Tom working 7 days a week
Rhea having no sick time
Daniel working from the office even if the weather is poor
13. I didn’t get the score I wanted, but I improved from the last time!. This statement indicate…

1 point
Optimism
Pessimism
None
Can’t say
14. Positive attitude helps to cope more easily with the daily affairs of life.

1 point
True
False
15. How to handle the stress/depression at home being unemployed-causes, techniques and remedies,

1 point
Task
Relationship
Process
Traditional
16. Organization with happy employees able to

1 point
Manage conflict
Improve productivity
Build positive brand image
All of the above
17. Business environment consist of

1 point
Internal and External factors
Micro and Internal factors only
Micro and macro factors only
None of the above
18. Disagreements become conflicts when one or both parties perceive there is a threat to his or her well being.

1 point
True
False
19. ______________is the example of Locational flexibility.

1 point
Telecommuting
Job sharing
Part time work
None of the above
20. “About: when where and how people work” is related to

1 point
Work process Decision
Stress management
Communication levels
Flexibility at workplace
21. The common ways in which you exercise social skills are:-


1 point
Language you use
The tone, pitch, volume of your voice
Your facial expressions
Eye contact with others while communicating
All of the above
22. The life positions are the basic beliefs about self and others. Life positions as given by Eric Berne (1962/1976)

(A) I am okay, you are okay

(B) I am not okay, you’re not okay

© I am not okay, I will be okay

(D) You are not okay, you’ll be okay


1 point
(A) and (D) only
(A), (B) and © only
(B), © and (D) only
(A) and (B) only
23. Which of the following is NOT a part of Maslow’s needs hierarchy theory?

1 point
Esteem needs
Basic needs
Pyscho-physical needs
Security needs
24. Assertion: Perception affects communication and communication affects perception—it is an ongoing cycle of influence.

Reason: Perception shapes how we interpret others’ communication and how we ourselves communicate.


1 point
Assertion is correct, Reason is incorrect
Both Assertion and Reason are correct
Assertion is incorrect, Reason is correct
Both assertion and reason are incorrect
25. Which of the following are NOT among the ways to create the powerful first impression?


1 point
Present yourself appropriately
Have a winning smile
Use small talk
Be timid and skeptic
26. The following are the traits of a person with high social skills:


1 point
They show appreciation towards others
They’re enthusiastic and grateful
They listen deeply- listen with your eyes, mind, heart
They use body language effectively
All of the above
27. Statement-I:- Emotional self-awareness is recognizing and understanding one’s emotions; it is the differentiation of emotion and impact

Statement-II:- Self-Regards is respecting oneself. Analysing strengths and weaknesses, knowing inner strength and confidence.

Statement-III:- Self-actualization is quest (aim) to improve oneself.

1 point
Statement (I) and (II) are correct
Statement (II) and (III) are correct
Statement (I) and (III) are correct
Statement (I), (II) and (III) are correct
28. Impulse control is important in problem-solving because it helps:

1 point
Rush into decisions without considering alternatives
Avoid taking any action to solve the problem
Assess and evaluate different solutions before acting
Seek immediate gratification without considering consequences
29.Reality testing in decision making involves

1 point
Ignoring the consequences of decisions
Making decisions solely based on personal biases
Evaluating the feasibility and practicality of options
Seeking approval from others before making decisions
30. What does support and negotiation involve in interpersonal relationships?

1 point
Dominating and overpowering others to get one’s way
Manipulating situations to gain personal advantage
Building trust, providing assistance, and finding mutually beneficial solutions
Creating conflict and competition to assert dominance
31.Which of the following is an example of assertive communication?

1 point
Aggressive tone and language
Passive tone and language
Clear and direct tone and language
Unclear and indirect tone and language
32. What is social responsibility?

1 point
The obligation of an individual or organization to act in a way that benefits society as a whole.
The obligation of an individual or organization to act in a way that benefits themselves as a whole.
The obligation of an individual or organization to act in a way that benefits the environment as a whole
The obligation of an individual or organization to act in a way that benefits their employees as a whole
33. What is the term used to describe the idea that individuals and organizations have an obligation to act in a way that benefits society?

1 point
Empathy
Social responsibility
Negotiation
Reality testing
34.The Fourth Point of Principled Negotiation is

1 point
Invent options for mutual gain
Insist on using objective criteria
Separate the people from the problem
Focus on interests, not positions
Other:
35. Model which is used to describe the four quadrants of self-awareness and self-disclosure in interpersonal relationships:-

1 point
Social responsibility model
Johari window model
Impulse control model
Problem-solving model
Other:
36. What is the goal of team integration?

1 point
Promoting individualism and personal goals
Facilitating open communication and collaboration
Suppressing diverse perspectives for uniformity
Fostering competition among team members
Other:
37. Which of the following is the key component of empathy?

1 point
taking a confrontational approach
understanding and sharing another person’s feelings
avoiding emotional connection
focusing solely on one’s own perspective
Other:
38. Which of the following individuals connects to the term ‘emotional intelligence’?

1 point
Goleman
Weschler
Sternberg
Ekman
39. What is emotional intelligence?

1 point
The ability to monitor one’s own and others’ feelings and one’s thinking and actions
The ability to not get angry when provoked
Being able to ‘read’ other people
Being persistent and enthusiastic when others are flagging
40. Intelligence Quotient (IQ): this is the measure of your level of comprehension. You need IQ to solve mathematics, memorize things, and recall lessons.

1 point
True
False
41. Emotional Quotient (EQ): this is the measure of your ability to maintain peace with others, keep to time, be responsible, be honest, respect boundaries, be humble, genuine and considerate.

1 point
True
False
42.Social Quotient (SQ): this is the measure of your ability to build a network of friends and maintain it over a long period of time.

1 point
True
False
43.The Adversity Quotient (AQ): The measure of your ability to go through a rough patch in life, and come out of it without losing your mind.

1 point
True
False
44.A behaviour change or behaviour development approach designed to address a balance of three areas: knowledge, attitude and skills

1 point
Life skills
Job skills
Personal skills
Functioning skills
45. Which of the following statements is true

1 point
In small quantities, stress is good
Too much stress is harmful
All stress is bad
Only ‘1’ & ‘2’ are right
46. The following are the characteristics of Positive Stress

1 point
It causes anxiety
It feels unpleasant
It decreases performance
It motivates.
47. Who has given the concept of Stress Response Curve

1 point
Eric Berne
Nixon P.
Joseph Luft
Abraham Maslow
48. Which of the following are stress busters

1 point
Trying to find something funny in a difficult situation
Developing a support network
Taking a mindful walk
All of the above
49. All stress is bad and ______ for the body.

1 point
Healthy
Harmful
Useful
All of the above
50. Which of the following factor is affected by stress…

1 point
Relationship
Perception
Beliefs
All of these