Summarize the below chat:

Caroline, 22 Dec. 2024 , 09:48am
Billing & Payments 💷

O2 Virtual Assistant, 22 Dec. 2024 , 09:48am
Thanks for messaging with O2.
[Read]

O2 Virtual Assistant, 22 Dec. 2024 , 09:49am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
[Read]

Caroline, 22 Dec. 2024 , 09:49am
07895410020

O2 Virtual Assistant, 22 Dec. 2024 , 09:49am
[Rich Content]
[Read]

Caroline, 22 Dec. 2024 , 09:49am
Something Else ❔

O2 Virtual Assistant, 22 Dec. 2024 , 09:49am
[Rich Content]
[Read]

Caroline, 22 Dec. 2024 , 09:49am
Something Else ❔

O2 Virtual Assistant, 22 Dec. 2024 , 09:49am
[Rich Content]
[Read]

Caroline, 22 Dec. 2024 , 09:49am
Pay Monthly

O2 Virtual Assistant, 22 Dec. 2024 , 09:49am
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
[Read]

O2 Virtual Assistant, 22 Dec. 2024 , 09:49am
Thanks 👍- give me a second whilst I check your details.
[Read]

O2 Virtual Assistant, 22 Dec. 2024 , 09:49am
[Rich Content]
[Read]

Caroline, 22 Dec. 2024 , 09:50am
I asked a question about an Apple Watch on previous chat

O2 Virtual Assistant, 22 Dec. 2024 , 09:50am
Please select one of the Options to proceed
[Read]

O2 Virtual Assistant, 22 Dec. 2024 , 09:50am
[Rich Content]
[Read]

Caroline, 22 Dec. 2024 , 09:50am
It’s about my Account

O2 Virtual Assistant, 22 Dec. 2024 , 09:50am
Thanks! 🙏
[Read]

O2 Virtual Assistant, 22 Dec. 2024 , 09:50am
Please can you confirm your full Name
[Read]

Caroline, 22 Dec. 2024 , 09:50am
Caroline Spence

O2 Virtual Assistant, 22 Dec. 2024 , 09:50am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
[Read]

Caroline, 22 Dec. 2024 , 09:50am
Yes

O2 Virtual Assistant, 22 Dec. 2024 , 09:50am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
[Read]

Caroline, 22 Dec. 2024 , 09:51am
If I buy an Apple Watch directly from Apple an Apple cellular watch, how much would my bill go up by place each month?

Caroline, 22 Dec. 2024 , 09:51am
I would like to keep exactly the same package as I have now no changes

Caroline, 22 Dec. 2024 , 09:51am
And I haven’t bought it yet, so I do not want to make any changes now

Info [Automated], 22 Dec. 2024 , 09:58am
You are now connected to Haifee, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Haifee will be replying in a few minutes.
[Sent]

Haifee, 22 Dec. 2024 , 10:02am
Good morning, Caroline! 😄 With Christmas around the corner and the New Year fast approaching, I hope you're soaking up the festive cheer. Thank you for your patience while connecting with us through O2. I hope you're doing well. My name is Haifee, and I'm here to help you in the best possible way.  
  
As I can see from your previous conversation with our bot that, you have a query regarding Apple Watch and your tariff. Can you please elaborate on this, so that I will be able to assist you further?
[Read]

Haifee, 22 Dec. 2024 , 10:11am
Just to let you know, I am still in the chat to assist you further.
[Read]

Haifee, 22 Dec. 2024 , 10:19am
As there is no response from your end, I am closing the chat at the moment, if you require any help further feel free to contact O2 again.
[Sent]

O2, 22 Dec. 2024 , 10:20am
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
[Read]

O2, 22 Dec. 2024 , 10:20am
[Rich Content]
[Read]

Caroline, 22 Dec. 2024 , 12:57pm
Yes, continue ✔️

O2, 22 Dec. 2024 , 12:57pm
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
[Read]

O2, 22 Dec. 2024 , 12:57pm
[Rich Content]
[Read]

Caroline, 22 Dec. 2024 , 12:57pm
Yes, continue ✔️

O2, 22 Dec. 2024 , 12:57pm
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
[Read]

Info [Automated], 22 Dec. 2024 , 12:58pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Read]