Phillip, 11 Jan. 2025 , 11:06am
Again chasing what's happening with this decision for delivery??

O2 Virtual Assistant, 11 Jan. 2025 , 11:06am
Thanks for messaging with O2.
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O2 Virtual Assistant, 11 Jan. 2025 , 11:06am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Phillip, 11 Jan. 2025 , 11:06am
Please read previous chat

O2 Virtual Assistant, 11 Jan. 2025 , 11:06am
Hmm...I don't recognise that mobile number.  
  
Can you try typing it again in a 07123456789 format with no spaces please?
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Phillip, 11 Jan. 2025 , 11:06am
07548812204

O2 Virtual Assistant, 11 Jan. 2025 , 11:06am
[Rich Content]
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Phillip, 11 Jan. 2025 , 11:06am
Something Else ❔

O2 Virtual Assistant, 11 Jan. 2025 , 11:06am
[Rich Content]
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Phillip, 11 Jan. 2025 , 11:06am
Something Else ❔

O2 Virtual Assistant, 11 Jan. 2025 , 11:06am
[Rich Content]
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Phillip, 11 Jan. 2025 , 11:06am
Pay Monthly

O2 Virtual Assistant, 11 Jan. 2025 , 11:06am
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 11 Jan. 2025 , 11:06am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 11 Jan. 2025 , 11:06am
[Rich Content]
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Phillip, 11 Jan. 2025 , 11:07am
It’s about my Account

O2 Virtual Assistant, 11 Jan. 2025 , 11:07am
Thanks! 🙏
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O2 Virtual Assistant, 11 Jan. 2025 , 11:07am
Please can you confirm your full Name
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Phillip, 11 Jan. 2025 , 11:07am
Phillip watson

O2 Virtual Assistant, 11 Jan. 2025 , 11:07am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Phillip, 11 Jan. 2025 , 11:07am
Yes

O2 Virtual Assistant, 11 Jan. 2025 , 11:07am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 11 Jan. 2025 , 11:07am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Phillip, 11 Jan. 2025 , 11:08am
Chasing order NC134603167, was marked as delivered on 23rd Dec and I haven't received this

Soaif Ali, 11 Jan. 2025 , 11:11am
Hi Phillip, and good morning! I appreciate you contacting O2. My apologies for the wait.  
  
Can you please let me know if you went to the store to collect the order?
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Phillip, 11 Jan. 2025 , 11:12am
When This morning told I can't do that

Phillip, 11 Jan. 2025 , 11:14am
Which i told the the adviser on the phone the other night

Soaif Ali, 11 Jan. 2025 , 11:24am
Phillip, can you please confirm if there is any investigation raised previously on this case?
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Phillip, 11 Jan. 2025 , 11:25am
Yee there was one raised but still chasing update?

Act as Soaif Ali and suggest the next best response saying, there is no response yet, please wait and check later. Response should be acknowledging and empathetic