How do I respond, and what do I do when Peter Lynch the Fixed Operations Manager at LDV Parramatta refuses to provide me his general manager and directors details  because  I want to complain about him, bad customer service, etc, and that they want to charge me to repair and assess defects or faults with the vehicle which are not of acceptable quality fit for purpose and that it is unsafe.

{On Wed, 10 May 2023 at 08:53, Peter Lynch <peter@autoretailgroup.com.au> wrote:
Hi Rocco
 
After our conversation via phone this morning and how everything was explained.
 
There is no requirement for this to occur, as they will only defer to the information that has been provided to you, by me.
 
Happy to inspect the vehicle for the concerns, if there is a manufacture’s defect the diagnosis and inspection fee will not be applied, until this time
 
There is a $165.0 inspection and diagnosis fee. Updated booking day is now the 12/06
 
Regards
 Peter Lynch
Fixed Operations Manager
Parramatta Auto Centre LDV and MG
 
 
From: Rocco Verrelli <rlverrelli@gmail.com>
Sent: Wednesday, May 10, 2023 8:21 AM
To: Peter Lynch <peter@autoretailgroup.com.au>
Subject: Re: Request for Repairs of Ute Under Warranty - LDV T60. Vehicle Reg. ENL76J
 
Hi Peter,

Can you please provide me the names and emails of your company general manager and directors. 

Regards,
<PRESIDIO_ANONYMIZED_PERSON> 


On Wed, 10 May 2023 at 07:39, Peter Lynch <peter@autoretailgroup.com.au> wrote:
As I am current involve in moving service department sites, so I am in and out of the office.
 
This is why all correspondence is easier Via email. as again the I said this you said that scenario is not able to be played out.
 
As per my first reply we can book the vehicle in for an inspection on the 09/06 now due to other booking, with the understanding that there is a $165.0 charge should no manufactures defect be found with the vehicle.
 
Regards
 <PRESIDIO_ANONYMIZED_PERSON>
Fixed Operations Manager
Parramatta Auto Centre LDV and MG

 
From: Rocco Verrelli <rlverrelli@gmail.com>
Sent: Tuesday, May 9, 2023 6:29 PM
To: Peter Lynch <peter@autoretailgroup.com.au>
Subject: Re: Request for Repairs of Ute Under Warranty - LDV T60. Vehicle Reg. ENL76J
 
Dear Peter 
 
I called your office early this afternoon but was told you were unavailable. I spoke to James, who advised me to email you. I am still waiting for a call back from yesterday, and I believe I deserve the courtesy of a phone call before anything else.
 
Regards
<PRESIDIO_ANONYMIZED_PERSON>
0411 744 672


{On Mon, 8 May 2023 at 16:31, Rocco Verrelli <rlverrelli@gmail.com> wrote:
Hi Peter,
100%, I prefer that also, but I would like to speak to you first. So can you please call me.
Regards
Rocco
On Mon, 8 May 2023 at 4:18 pm, Peter Lynch <peter@autoretailgroup.com.au> wrote:
Hi Rocco
I prefer email. as there is no you said this, I said that,
Regards
<PRESIDIO_ANONYMIZED_PERSON>

Fixed Operations Manager
Parramatta Auto Centre LDV and MG
peter@autoretailgroup.com.au
Unit 1/1 River Road, Parramatta
NSW 2150
02 99338100}

{From: Rocco Verrelli <rlverrelli@gmail.com>
Sent: Monday, May 8, 2023 3:51 PM
To: Peter Lynch <peter@autoretailgroup.com.au>
Subject: Re: Request for Repairs of Ute Under Warranty - LDV T60. Vehicle Reg. ENL76J

Hi Peter,
I called you this morning around 9:40am to discuss your email response to my email. I was told that you were busy, and a message would be left on your desk. You would also be notified by email to call me back. As I have not received a callback, can you please make sure you call me before the end of the day. This subject matter is urgent and needs to be resolved.

Regards
<PRESIDIO_ANONYMIZED_PERSON>}