Use my CV to make 10 simple bullet points for a luxury pizza brand  	Rhys Codrai
Management

 	Profile
As an accomplished hospitality manager with over five years of experience managing pubs and bars, including my most recent post as Deputy General Manager, I can lead your team and provide guests with exceptional experiences. Throughout my career, I have demonstrated proficiency in front-of-house operations such as hosting, food and beverage service delivery, staff management, cost control measures, and maintaining high levels of customer satisfaction.
My expertise also extends to revenue management strategies which have contributed significantly towards the profitability of the establishments I have managed. My consistent track record of success proves my ability to drive improvements across all areas while ensuring adherence to high standards throughout the business.
Eligible to work in the UK: Yes
Industry: Customer Service, Hospitality & Tourism, Retail, Sales Total Years of management experience: Over 5
Entire years of experience: 5
 	Employment History
Shop floor Manager at Selco, london
December 2023 — May 2024
As a shop floor manager at Selco, I managed a variety of duties to ensure the store operated efficiently and profitably. My responsibilities included organizing flexible schedules, conducting quarterly performance reviews, and implementing innovative product displays to enhance customer appeal. I optimized the store layout for better navigation and responded promptly to fast-selling items by adjusting stock levels. I utilized customer surveys to align our offerings more closely with consumer demand and maintained strong relationships with reliable suppliers to ensure timely delivery of goods. Additionally, I was skilled in using sales software and forecasting tools to analyze sales data and project future trends, which helped in making strategic decisions. Regular stock checks, health and safety audits, and addressing customer complaints were part of my routine to keep the store running smoothly. I also focused on recruiting suitable team members and conducting training sessions to bolster their skills and improve customer service. My role involved regular meetings with staff and senior management to discuss store performance and strategize improvements. Staying informed through industry publications and competitor analysis was crucial for maintaining a competitive edge. My effective communication, organization skills, ability to multitask, and service orientation drove continuous improvements and ensured customer satisfaction. I was always proactive in seeking and implementing new technologies and processes to enhance our operational efficiency and ultimately our business profitability.
Deputy Manager  at fullers, Hammersmith
July 2023 — December 2023
I collaborate closely with the Manager to ensure smooth operations and increase revenue and customer satisfaction. I prioritise compliance with company policies and maintain high operational standards.
Leading and motivating the team is a key aspect of my role. I evaluate employee performance and provide constructive feedback. In recruitment, I create a capable and efficient team and optimise resource utilisation. I excel in customer service, handle inquiries and conflicts, and analyse reports for informed decisions. I oversee inventory management and maintain compliance with cash-handling procedures. I contribute to budget planning and cost management.
Regular audits help maintain standards, and standard operating procedures improve efficiency. I actively participate in promotional activities and ensure health and safety regulations compliance. I stay informed about legal requirements and implement policies accordingly. I plan staff training programs and identify areas for improvement. I provide valuable insights and represent the business in meetings. I recommend customer service enhancements and support marketing campaigns. I manage social media platforms and handle administrative tasks with accuracy. I evaluate performance and provide training, coaching, and feedback. I plan special events and analyse market trends. I contribute to financial management and maintain ethical business practices. Overall, I am flexible and dedicated to supporting business operations.
Deputy General Manager  at Hall and Woodhouse, City of London
February 2023 — July 2023
In my role, I implemented various business procedures to enhance operation efficiency and communication. I established clear communication channels between staff and management, ensuring seamless information flow, and created an employee recognition program to reward outstanding performance. I developed inventory management strategies that reduced wastage and controlled costs, while also preparing weekly revenue reports to keep track of performance indicators. Regular meetings with area managers helped me provide updates and receive feedback on critical projects.I frequently conducted training sessions to update the team on new policies and organized events that enhanced customer experience and promoted brand loyalty. My responsibilities also extended to pub safety, where I managed security staff, conducted risk assessments, and complied with health and safety regulations. Additionally, I spearheaded promotional campaigns and used social media to boost attendance for events like live music and comedy nights.Focusing on customer feedback was paramount; I trained the staff on handling and positively using the feedback to improve our service. Regular stock checks and maintenance of the premises were part of my routine to ensure everything ran smoothly. Managing staff effectively involved leading meetings, conducting performance reviews, and providing guidance and training. To maintain profitability, I carried out SWOT analyses to help in decision making and engaged with the local community, police, and licensing authorities to promote responsible alcohol consumption. At Fuller’s in Richmond, I managed team schedules, handled staff issues, and maintained high standards of customer service. I also took part in hiring processes, staff training, and ensuring that company policies and health regulations were followed. My role required me to stay informed on market trends, which helped in making informed purchase decisions and implementing effective marketing strategies. Regular audits and tracking the progress of objectives ensured that all operations met the company’s standards and goals.
Assistant manager  at fullers, Richmond
December 2022 — February 2023
●  Organising team schedules.
Established clear communication channels between managers and employees regarding schedule changes, reducing confusion.
●  Handling staff issues and authorising annual and sick leave vacations.
Provided clear instructions on how employees can submit their leave requests.
●  Interviewing, hiring, and training new employees.
Conducted thorough interviews of potential candidates, ensuring the best-fit person was selected for each role.
●   Evaluating employee performance and providing training and guidance as needed.
Provided clear instructions on completing tasks, reducing errors or misunderstandings.
●   Managing various department-specific initiatives and ensuring that these are completed within the scope, time, and budget.
Monitored progress against set objectives ensuring all departments were aligned toward common goals.
●   Filling in for absent employees and assisting teams as needed to complete projects.
Filling in for absent team members at short notice and assisting other teams as needed to complete projects, ensuring that all tasks were completed within scope, time, and budget.
●   Ensuring that employees follow company policies and health and safety regulations.
Established protocols for reporting incidents/violations of policies/regulations, thus enabling prompt action where necessary.
●  Ensuring a high and consistent standard of customer service.
Provided clear instructions on how to deliver quality customer service.
●   Initiating and driving marketing efforts and informing clients and employees about promotions.
Established clear communication channels between management and staff regarding new initiatives/promotions, promoting employee awareness.
●   Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions.
Developed relationships with trusted suppliers offering quality products at competitive prices while staying current on industry trends.
●   Assisting the manager in organising, planning, and implementing strategy.
Established clear communication channels between management and staff, promoting transparency.
●   Track the progress of weekly, monthly, quarterly, and annual objectives.
Conducted regular performance evaluations to assess progress against set objectives while identifying areas requiring improvement/re-alignment.
●  Analyse consumer behaviour and adjust product positioning.
Coordinated with other departments/teams providing insights/suggestions where necessary, thus ensuring alignment towards common goals/objectives.
●   Conduct regular audits to ensure the business is functional and presentable. Developed checklists for auditing different areas/departments within the organisation, promoting consistency in audit procedures.
Bartender  at Royal British Legion, Greenford
November 2018 — December 2022
In my previous roles, I was responsible for ensuring an efficient and welcoming atmosphere in the dining area. I maintained cleanliness and organization by clearing tables and resetting glassware and utensils, and also assisted in greeting customers, promptly offering them drinks, and making tailored recommendations that suited their tastes. On a daily basis, I handled the sanitation of bar equipment, glassware, utensils, and appliances using appropriate cleaning agents. I was also tasked with balancing tills and reconciling cash discrepancies at the end of each shift, reporting any issues directly to management. My ability to manage high volumes of patrons during various events, such as wakes and wedding receptions, was crucial. I consistently prioritized customer needs to ensure timely service. Additionally, I contributed to the visual appeal and readiness of the establishment by facing up and rotating stock, further enhancing the overall patron experience.
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Front of House Team Leader  at Greene king, Greenford
July 2019 — December 2022
In my role, setting clear and achievable team goals was paramount. I established measurable targets in line with organizational objectives, adeptly delegated tasks according to individual capabilities, and set realistic deadlines. Diligent follow-ups ensured we stayed on track to meet these deadlines effectively. My daily responsibilities also involved overseeing operations to ensure seamless coordination between kitchen staff and front-of-house personnel, maintaining open lines of communication to swiftly resolve any arising issues. I actively monitored team performance, providing timely feedback and regularly reporting results to the General Manager to aid strategic decision-making. My leadership style emphasized motivation through positive reinforcement and support during challenging times, maintaining high professional standards across the team. Furthermore, I continually assessed training needs, offering coaching to enhance staff skills, and addressed team feedback to resolve conflicts promptly, fostering a collaborative and supportive work environment. My additional responsibilities extended to organizing fundraising events for Macmillan, where I was involved in planning events, setting targets, and managing donations. I also handled sports bookings, maintained schedules for games and seating arrangements, and managed festive holiday bookings from inquiry through to execution, including designing point-of-sale materials. These roles required meticulous order and transaction monitoring and representing the organization at various community and business events, which were crucial for developing new business relationships and enhancing community engagement.
Kitchen Assistant/Front of House  at Greene king , Greenford
March 2018 — June 2019
●  Working in the kitchen.
Preparing appetisers, entrees, and desserts according to recipes and customer requests.
Ensuring food quality before serving by conducting regular quality checks on food items.
Maintaining a clean work environment by following food safety guidelines and cleaning up after cooking.
●  Serving on the bar and using tills:
Providing excellent customer service while taking drink orders from customers.
Operated till systems efficiently while ensuring accurate transactions were made.
●  Bottled up and restocking fridges:
Monitoring inventory levels of drink bottles regularly for efficient restocking.
Ensuring all refrigerators were always well-stocked with appropriate supplies.
Resetting tables and general cleaning: cleaning tabletops/chairs/linens etc., between customers tonsure a pleasant dining experience for guests.
●   Making desserts/side orders as per the order received from front-of- house staff members:
I prepared desserts/side orders for the front-of-house staff members.
●   Kitchen deep cleaning/pot washing at end-of-day: Carried out thorough end-of-day cleaning activities such as wiping down counters/floors/kitchen equipment etc
Moving deliveries for bar/front of the house promptly into relevant departments to avoid any service disruption: Received incoming shipments and then moved them into storage areas or directly into relevant departments back/front.
●   Coordinating with the team during shutdowns at the end of business hours:
Coordinated with other team members during shutdowns at the end of business hours.
●   Resolving issues with customers promptly to maintain a high level of satisfaction among guests:
I'd like you to please address concerns raised by patrons promptly to maintain high satisfaction among guests.
-Collecting glasses quickly/cleanly from tables throughout venue/premises: Picked up reflectors throughout venue/premises, ensuring they were returned rapidly/cleanly.
-Changing barrels/moving empty ones out: Ensured that empty barrels were promptly removed and replaced with full ones to avoid service disruption.
Supervisor at McColl's Retail Group, Greenford
January 2017 — March 2020
In my previous role, I was responsible for a variety of tasks essential for the daily operations and maintenance of the retail environment. I began each day by arriving on time to open the shop, ensuring the store was ready for business. My duties included conducting regular stock checks to verify inventory accuracy and scanning newly received products into our system adhering to company policies. I also took pride in merchandising by facing up and restocking shelves to maintain an organized and appealing store layout. At the till, I provided first-rate customer service, managing transactions efficiently using the till system, including Pay Point services and bill payments. During quieter periods, I was tasked with cleaning and general upkeep of the store, such as sweeping floors, wiping counters and equipment, and updating the Point of Sale (POS) system. I also handled security and customer relations issues; this involved documenting any instances of theft and resolving customer complaints, often necessitating the review of CCTV footage to ensure a fair resolution. At the end of the day, I was responsible for cashing up and conducting tally checks to account for the day’s takings. My duties concluded with preparing the shop for the following day, securing the building, and locking up. Through these responsibilities, I developed a robust set of skills in retail management, customer service, and operational efficiency.
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 	Courses
Hospitality Management Level 3 Lifetime Training, london
May 2020 — May 2022
H
I have completed a Level 3 Hospitality Management course with Lifetime Training. This program has h knowledge and skills related to hospitality industry operations, such as food and beverage service, customer service, team management, and sales techniques.
This training taught me how to effectively manage daily operations in various areas, including front-of-house and back-of-house functions. Additionally, I am proficient in using software applications specific to the hospitality industry, like reservation systems or point of sale (POS) systems.
 	
Army Cadet Forces, Lonodn
2011 — 2018
●  Army Cadet Force 2011-2018.
●  Teaching age group 12-18.
●  Instructing up to 50 Cadets at a time.
●   Dealing with admin and paperwork relating to tasks.   Serving the community.
●  Cleaning un-maintained war graves.
●  Conducting field excesses on annual camp.
 	
 Awards
●	Duke of Edinburgh Award
●	Jack Pratchett Award
 	
Certifications
●  First aid at work level 3.
●  3-day 2019 pediatric first aid level 3.
●  2-day 2019 First aid at work - level 2 (2016).
●  Advanced Induction Course (ACF).
●  Pass (2016) Education and training level 3.
●  Several other certificates (Too many to mention).
 	
Permits
I hold a Mudlark Permit issued by The Port of London Authority that enables me to dig in certain parts of the foreshore of The River Thames and allows entry to The National History Museum Archives
 	
Additional Information
I have taught numerous classes of 20 individuals or more in first aid at work and paediatric first aid.
	Details
Greenford, UB6 9NS, 07736540447
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Skills
Communication
 	 
Collaboration
 	 
Problem-Solving
 	 
Adaptability
 	 
Time Management
 	 
Conflict Resolution
 	 
Accountability
 	 
Empathy
 	 
Leadership
 	 
Trust-Building