Victoria, 30 Dec. 2024 , 10:12am
Speak with someone

O2 Virtual Assistant, 30 Dec. 2024 , 10:12am
Thanks for messaging with O2.
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O2 Virtual Assistant, 30 Dec. 2024 , 10:12am
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Victoria, 30 Dec. 2024 , 10:12am
07526615705

O2 Virtual Assistant, 30 Dec. 2024 , 10:12am
[Rich Content]
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Victoria, 30 Dec. 2024 , 10:12am
Billing & Payments 💷

O2 Virtual Assistant, 30 Dec. 2024 , 10:12am
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Victoria, 30 Dec. 2024 , 10:12am
Monthly payments

O2 Virtual Assistant, 30 Dec. 2024 , 10:12am
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Victoria, 30 Dec. 2024 , 10:13am
Change my payment due date

O2 Virtual Assistant, 30 Dec. 2024 , 10:13am
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Victoria, 30 Dec. 2024 , 10:13am
Pay Monthly

O2 Virtual Assistant, 30 Dec. 2024 , 10:13am
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 30 Dec. 2024 , 10:13am
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 30 Dec. 2024 , 10:13am
[Rich Content]
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Victoria, 30 Dec. 2024 , 10:14am
It’s about my Account

O2 Virtual Assistant, 30 Dec. 2024 , 10:14am
Thanks! 🙏
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O2 Virtual Assistant, 30 Dec. 2024 , 10:14am
Please can you confirm your full Name
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Victoria, 30 Dec. 2024 , 10:14am
Victoria robb

O2 Virtual Assistant, 30 Dec. 2024 , 10:14am
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Victoria, 30 Dec. 2024 , 10:14am
Yes

O2 Virtual Assistant, 30 Dec. 2024 , 10:14am
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 30 Dec. 2024 , 10:17am
You are now connected to Ashlesha, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Ashlesha will be replying in a few minutes.
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Ashlesha, 30 Dec. 2024 , 10:20am
Hey Victoria, thank you for connecting with me today. I hope you're doing well.  
  
I can see you have initiated a chat with us and wish to discuss about payment date change. I'll be more than happy to assist you with your query.  
  
For me to assist you better, could you please let me know about your query in detail as I can see the last agent has already changed the payment range for you to 1-7 days.
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Victoria, 30 Dec. 2024 , 10:21am
Hi there payment was attempted to be taken today but I had asked for this to be changed

Ashlesha, 30 Dec. 2024 , 10:27am
I'm so sorry for any confusion, Victoria. I understand you wanted to change the payment date for current bill. However, upon reviewing the previous conversations I could see you were advised to speak to the payment management team so they can set up a promise to pay for one month(current bill) for you.  
  
This is because if you wish to change your payment date for each month, this can be done from next bill onwards as we're unable to ament the date for a bill that is already generated. I hope you understand.  
  
This is the reason no promise to pay was set for you but payment date range was changed as per your request.  
  
Victoria, if the payment that was requested today has bounced back then I can set up a promise to pay for you so you can pay the bill as per your convenience. May I know if you wish to proceed?
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Ashlesha, 30 Dec. 2024 , 10:33am
I hope I’m not disturbing you, just wanted to check if your direct debit payment has bounced so I can help you with setting up a promise to pay for current bill.
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O2, 30 Dec. 2024 , 10:38am
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 30 Dec. 2024 , 10:38am
[Rich Content]
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Victoria, 30 Dec. 2024 , 10:38am
Yes, continue ✔️

O2, 30 Dec. 2024 , 10:38am
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
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Victoria, 30 Dec. 2024 , 10:39am
I was not advised of this i asked that the payment date to be changed as I could not make the payment on the 30th but on the 3rd of January instead you then charged me an additional fee for changing this date so that I could make it on the 3rd but have since tried to take payment today so this has not been changed like I asked

Victoria, 30 Dec. 2024 , 10:40am
So if this was no carried out like I asked can the fee that you charged me please be removed and a promise to pay om the 3rd of January please be set up for this current bill

Victoria, 30 Dec. 2024 , 10:41am
As what I asked has not been carried out

Info [Automated], 30 Dec. 2024 , 10:50am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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