Dear Business Partners


Hoping this email finds you well !

I am writing to your attention for many reasons…

One,
is to wish you and all your beloved ones a Happy New Year 2024 full of continuous success ! 

Also, to thank you for the past years’ business and the wonderful relation with most of your Captains, Crew members and management.  

Second,
I and my team were astonished! 
We have received an e-mail notifying us on the non-renewal of contract, after exceeding one business day from our agreement, on the 1rst day of the new year 2024, while our team was in continuous follow up to have the contract signed, unfortunately you have exceeded the deadline which has put us in a total severe situation and it was a very short notice to receive from your junior employees, without any explanation or justified reasons…

Actually, we understand your free will to choose your business partners and this, we totally agree, it is your right to do so.
But keeping us in the blind till after the deadline, and all of a sudden, informing us the non-renewal … ,  this was harsh on us, and we have a lot of blame on that.

We have done many Sacrifices toward keeping the good relation with Tunis Air, we considered that shortfalls and problems caused by Tunis Air team,  are ours, many issues we have had,  we were the one who was creating resolutions even at our cost,  even we went to lose revenues opportunities for the sake of this business relationship, to name a few but not limited to….

such as:  


•	Outstanding payments, always exceeds the credit limit and the credit days it reached almost 01 year, till now we have an unpaid balance of 641272 SR
•	Crew allowance, always has been a challenge due to the shortage of the transferred amount where many times our team went out of their way and paid from their personal pockets to facilitate and support, while we send lists on daily basis, but still, we have daily differences in names and extra names … and last-minute changes daily what put us always under pressure to serve your team.
•	Frequent times receiving crews with no prior reservations like recently happened with the syndicate team, arrived and no booking for them, we don’t understand this… Tunis Air were not informed of their flight or a shortfall or ….! 
•	While peak seasons/period we always inform ahead and many correspondence to have from your esteemed Airline the number of team members staying with us, even with this , always we get sudden attendance which make us loose revenue opportunities and put our team and yours under unnecessary pressure, even though, our team went out their way to accommodate what we have committed and turn away to another 02 hotels along with crew allowance, with personal attendance of our team, to guarantee your crew comfort , where our agreement is only for 12 rooms not more …. 
Even during these periods no response from Tunis air side while corresponding in advance to know about the crew situation, Formula 01, Hajj Season as the hotel is almost either fully booked or sold out and order to show respect to our partners and accommodate them 
•	.
•	Crew behaviors during Ramadan and Iftar and Sohur consumption.
•	When breaking a contract, we were expecting a higher management feedback within the contract not waiting till the last minutes on the sent level.
•	Despite the challenges we faced during the crew accommodation we got that result.
•	During peak periods we always have a Not paid no show due to the miss communication coming from their side.
•	Received payment does not match with invoices without proper allocation.
•	No reply from Tunis Air side regarding the Balance confirmation or invoice reconciliation
After almost a year we got confirmation Balance but after that again they break it and transfer difference amount, and the Hotel has issue with owning company auditors because Tunis Air Balance is not clear.