create a cover letter for this job- We give you a world of potential
This is a great opportunity for a Manager, (Operational & Technical Training) to join our Talent, Learning & Development (TL&D) team based in our Australian Abbotsford office or either our North America or UK office. If you’re looking for a job that challenges you and gives you opportunities to speak up with your amazing ideas, challenge the status quo and to be part of a wider global team, you’ve found the right role.

The Global TL&D Team provides support to Computershare globally, providing services across learning and development, diversity and inclusion and talent and performance management.

As part of the Global TL&D Team, you will partner with the business to successfully deliver learning and performance solutions across new hires, upskilling and key project work. We aim for service excellence and create an inclusive environment where diversity is valued.

A role you will love
Are you passionate about getting down to the finer detail and managing end to end training, being involved in global projects, leading a strong and dedicated team? If yes, we have a career expanding opportunity for you as an integral role in our global team.

Reporting to the Head of Operational & Technical Training, you will be responsible for end-to-end operational and technical training activities for global business unit(s) you are supporting such as Employee Share Plans. The role will partner with Business Partners, Business Stakeholders, and the broader TL&D team to provide strategic direction for the business unit(s).

Some of your key responsibilities will include:
Empower and lead a team of L&D professionals to develop and implement the core operational and technical training
Be a support for the Head of Operational & Technical Training and be a member of the Operational & Technical Training management team to agree on priorities
Drive continuous improvement all whilst providing excellent customer service
Provide consulting and guidance to key stakeholders

What will you bring to the role?
The successful person will have the unique ability to communicate on all levels, be a solid team player and get a kick out of collaborating with others all whilst learning and sharing great ideas.

Here’s what we’re looking for:
A proactive and accountable approach to delivering outcomes
Detail focused and strong problem-solving skills
Clear and concise communication
Stakeholder engagement
Proven management experience
Learning & Development experience
 

Using this resume 
TEAM LEAD ADVISOR (remote)
Shopify, Canada										        2021 – May 2023

Identified and coached my team to continue their development both in their current roles as well as to set them up for success in the future
Lead the team to meet expectations and go above the targeted KPI’s through behavioural coaching, 
through active goal setting, and performance improvement plans
Achieved goals through consistency and alignment with quality and measurable expectations 
Increased engagement and collaboration within our team and the company as a whole
Reviewed team interactions and coached behaviours to have an impact on our CRM results using interaction expectations and focusing on the growth of our merchants business
Supported the team in creating a positive and valuable first impression to merchants by providing an unrivalled merchant experience
Contributed to building culture and upholding Shopify values in our changing region
Liaised with peers across North America to refine the process and consistently evolve the scope of the role
Continuing development, with an equity inclusion and diversity mindset, I participated in and introduced the team professional courses and resourced focusing on business growth and client care, offered through our network
Continuing through the lenses of equity inclusion and diversity, I coached a customer centric approach to supporting merchants with varying cultural technical backgrounds, while driving KPI’s and delivering company goals 
Collaborated with the team in identify opportunities in order to assist merchants to scale their business

OPERATIONS MANAGER
Geox Canada, Mississauga, Ontario									2016 - 2021 
Managed the daily operations of 36 retail and outlet locations, coordinating all activities including  scheduling, training, operational supplies and streamlining the communication from HQ.   Organized and oversaw the semi-annual liquidation sale.
Collaborate with the Director of Retail in executing the CEO’s version by creating a strategic plan and set KPI’s to deliver on financial goals
Main point of contact for store teams with the office and communicate changes and memos from the head office to the locations, making adjustments to communication as needed
Spearhead all arrangements for country-wide managers meetings including presentations, travel, accommodations and entertainment 
Customer Service Manager for Retail - Canada, addressing any escalations when necessary
Create a succession plan and made recommendations for team members to move up 
Identifying training opportunities and arranging training initiatives in all locations 
Track and direct payroll to issue quarterly and annual bonuses
Ensure that health and safety regulations are followed and appropriate documents are available
Reviewing workloads and communicating with stores and trades to ensure targets are met
Review weekly schedules for each location and suggest changes based on top performers and planned upcoming events
Leading and monitored projects such as location repairs, relocations, new store openings and closings
Shifting resources from one location to another based on individual needs to maximize sales potential
Manage the Semi-Annual Warehouse Sale project from conception to fruition by arranging the set up, rental agreements, staffing, logistics of inbound and outbound product

STORE MANAGER
Geox Canada, Toronto, Ontario										2008-2016 
Managed and coordinated the daily operations of the Geox Eaton Centre location.  Maintained a flawlessly organized stockroom including 2 off-sites and communicating with head office regarding product opportunities.  Hired, trained and managed and coached staff and schedules based on business needs.  

Mentored staff on how to attain their KPIs and advocated for a customer centric approach 
Motivated and coached the sales team to meet sales objectives by training and mentoring staff
Created business strategies to attract customers, increase store traffic, and enhance profitability
Responded to customer complaints and concerns in a professional manner to ensure return business
Arranged and executed promotional material and in-store displays
Prepared detailed reports on business trends, customer requests, and products