review my CV below and give me honest feedback as if you are a top 5 human resource recuiter in the entire world. you have to give me feedback for my cv which is being used to apply to the position of Root Cause Analyst.

PAWAN TEJANI

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PROFESSIONAL SUMMARY
•	Dynamic and results-oriented leader with over 15 years of experience driving business transformation and process excellence. Proven track record in structuring, mentoring, and leading successful initiatives that deliver measurable results, including significant quality and process improvements, reduction in lead times, cost savings from enhanced system and process performance, productivity gains, and sustainable revenue growth.
•	Extensive expertise in leading cross-regional teams across diverse industries in the UK, EMEA, and APAC regions. Demonstrated ability to identify underlying factors and system weaknesses through advanced data analysis, fostering operational efficiency and preventing recurrence of issues. Skilled in creating detailed reports, presenting findings, and making actionable recommendations to stakeholders.
•	Proficient in implementing business excellence frameworks, managing transformation and quality improvement projects, and driving innovation and change management initiatives. Adept at strategic planning, stakeholder engagement, and developing and managing performance metrics. Experienced in delivering management training, ensuring business continuity, and enhancing customer experience.
•	Experienced in applying Six Sigma methodologies and other industry-leading tools to achieve process efficiency, scalability, and KPI enhancement. Proven ability to collaborate effectively with cross-functional and cross-regional teams, ensuring sustainable improvements and operational excellence.
•	Seasoned professional with over 16 years of experience in driving process improvement and operational excellence within BPO, KPO and SCM industry
•	Proven track record of leveraging Six Sigma methodologies, including DMAIC and Lean principles, to reduce defects, enhance quality, and achieve significant cost savings.
•	Skilled in statistical analysis, data-driven decision making, and quality management, with expertise in using advanced tools such as Minitab, and Excel.
•	Cultivated a culture of ongoing development and successfully met strategic business goals.
•	Proficient in applying critical analysis, effective communication, and leadership skills to drive problem-solving and decision-making processes.
•	Profound knowledge in optimizing service operations, managing performance, ensuring quality, strategic planning, and enhancing processes.
•	Excellent communication and training skills, with experience in developing and delivering comprehensive training programs and leading workshops to enhance team capabilities.
•	A result-oriented, self-motivated leader with over 15 years of expertise in proven track record of structuring, mentoring, leading and implementing several business transformation projects which have yielded measurable results, including quality & process improvements, significant reduction in lead times, cost reductions gained from improved system/process performance, productivity gains and sustainable revenue growth.
•	Diverse experience in SCM, BPO and KPO cross-regional teams across diverse industries in the UK, EMEA, and APAC regions.
•	Proven ability to identify underlying factors and system weaknesses, utilizing data analysis to drive efficiency and prevent recurrence of issues. Well-versed in creating detailed reports and documentation, presenting findings and recommendations to stakeholders.
•	Competent in transformation, transactional quality, agile methodologies, transition, client engagement, consultation, and business development. Demonstrated capability in collaborating with cross-functional teams to develop comprehensive solutions and implement corrective actions.
•	Extensive hands-on experience in implementing business excellence frameworks, delivering management training, driving innovation, leading change management initiatives, ensuring business continuity, managing customer experience, spearheading business transformation, conducting data analytics, overseeing project management, strategic planning, engaging stakeholders, and developing and managing performance metrics.
•	Proficient in data analysis and providing actionable insights on operational and financial metrics, ensuring sustainable improvements across the board.
•	Successfully delivered projects using Six Sigma methodologies and other industry-leading tools to achieve efficiency, scalability, and KPI enhancement.
•	Demonstrated ability to collaborate effectively with cross-functional and cross-regional teams across diverse industries in the UK, EMEA, and APAC regions.
CORE COMPETENCIES

 
	Operations Excellence
	Root Cause Analysis
	Process Automation & Improvement
	Incident Management
	Incident Investigation
	Data Analysis
	Process Improvement
	Business Process Management
	Requirements Gathering & Documentation
	Six Sigma & Lean Methodologies
	Statistical Methods
	DMAIC, FMEA & CAPA
	Project, Change, and Transition Management (DePICT)
	SLA Management
	Risk Management
	Stakeholder Management
	Problem Solving
	Cross-functional Collaboration
	Trainings & Continuous Learning
 
PROFESSIONAL EXPERIENCE
Company: Sarinitiy Homes Ltd, London (Startup which provides supportive housing and care solutions for young adults in the UK)
Designation: Operations Manager
Period: Feb 2023 – Jan 2024
	Investigated operational issues and conducted root cause analyses, improving compliance by 45% and achieving an 85% audit score in statutory audits.
	Developed and implemented corrective actions based on incident investigations, enhancing productivity by 30%.
	Managed business data (Licenses, SOPs, Policies & Service User Documentation) using Microsoft 365 applications and maintained SharePoint sites for documentation, ensuring GDPR compliance.
	Coordinated recruitment and facilitated engagement in the Life Skills Program, improving young people's life skills and independence.
	Ensured compliance with all relevant regulations and standards, maintaining high-quality service delivery.
	Single Point of Contact (SPOC) for all escalations and resolutions provided to Service Users, Local Authorities, and Social Services Team members.

Company: Dream Big Living Ltd, London (part time with MSc) (Startup which provides supportive housing and care solutions for young adults in the UK)
Designation: Support Worker
Period: Mar 2022 – Feb-2023
	Provided support to young adults, including Looked After Children under Section 20 by Home Office.
	Maintained day-to-day reports and ensured timely submission to respective stakeholders.
	Coordinated with professionals from education, social services, NHS (GP & Hospitals), and police (LPS & MET).
	Developed and implemented care plans tailored to individual needs, ensuring a supportive environment.

Company: B Braun Medical India Limited (Global leader of healthcare products and medical equipment)
Designation: Assistant Manager – Supply Chain Management (SCM)
Period: Nov 2019 – Nov 2021
	Led a cross-functional team of 45 members within supply chain & logistics, ensuring efficient business excellence across multiple locations in India.
	Identified scope for process improvements, improving productivity & operational efficiency, enhancing control measures, and process automation.
	Conducted time and motion studies to identify inefficiencies and utilized Pareto analysis to prioritize improvement areas.
	Provided strategic and tactical support to service delivery operations for medical equipment, leveraging business acumen and change management skills.
	Standardized existing processes and reporting dashboards for multiple business pillars like Customer, Process, People, and Technology.
	Functioned as the SME for internal and external customers for P&L business.
	Drive transformation projects for improving end to end processes performance for client satisfaction.
	Analyze capacity utilization & productivity Index for all the departments under SCM.
	Conduct monthly meeting with internal stakeholders and review the client dashboard. 
	Drive internal and external client SLAs as per defined SOW.
	Identify opportunities for process automation.
	Closely engaged with clients on monthly governance and steering committee calls.
	Led root cause analysis investigations, achieving a 99% resolution rate within TAT (2 days) from 95%.
	Implemented tracking systems to reduce order processing time by 15% and improve delivery accuracy by 20% using data analysis.
	Optimized inventory management, achieving a 98% OTIF delivery performance and a 15% reduction in logistics costs through data analysis.
	Conducted regular audits and inspections to ensure compliance, reducing incident rates by 12.5%.
	Applied 5S methodology to enhance warehouse organization and efficiency, leading to improved operational performance.
	Leverage business acumen, management experience, change management skills and domain expertise 
skills to provide strategic and tactical support to service delivery operations
	Monitor and analyze key process metrics that include Schedule adherence, staff turnout, TAT, transactional quality, productivity, efficiency, utilization, timeliness and accuracy using statistical tools and measures
	Initiated My Contribution task to generate process improvement ideas from Operations teams.
	Created daily reports & trackers, MIS, presentation decks (QBR-HQ & MBR-Regional), zonal review, and C & F review.
	Collaborated with the regional SAP team on development initiatives and with customers to strengthen the customer-organization relationship.
	Utilized document control software and other system applications to complete job functions.
	Created Dashboard for reviewing Monthly Process Performance with Internal stakeholders.
	Conducted Change Management training for internal stakeholders 
	Drive High Value Impact projects for Client / Internal.
	Providing business insights through analysis of process performance data.
Achievements
	Awarded Asia region 2nd runner-up for digital tracking project, enhancing visibility.
	Implemented Lean Six Sigma projects, achieving 1 million INR in savings, 40 FTE hours gained, and digital archiving saving 180K A4 papers annually, meeting sustainability goals.
	Leveraged data analytics to achieve 98% OTIF delivery performance and a 5% reduction in logistics costs.
	Enhanced on-time delivery by applying FMEA and CAPA to address shipment delays, improving on-time delivery from 85% to 95% and reducing transportation costs by 10%.
	Maintained Logistics Cost (LoCo) at 4.90% (below target), contributing to profitability, and resolved 99.0% of customer complaints within TAT, boosting satisfaction and retention.

Company: Mahindra Logistics Limited (integrated third party logistics provider, focused on automotive & engineering sectors)
Designation: Senior Manager – Analytics & Centralized Control Tower
Period: Jan 2017 – Nov 2019
	Re-engineered Centralized Control Tower processes by developing SOPs and conducting value stream mapping.
	Led Lean Six Sigma projects to improve workflow, reducing manual handling time by 35% and increasing throughput by 10%.
	Spearheaded a LEAN project to streamline warehouse workflows, reducing cycle time by 25% and enhancing overall efficiency.
	Implemented hub-and-spoke networks and last-mile delivery solutions, improving on-time delivery by 8%.
	Conducted business process analysis (As-Is & To-Be model with gap analysis).
	Led Kaizen events to drive continuous improvement, resulting in a 25% reduction in man hours and enhanced overall efficiency by automation.
	Collaborated with stakeholders to enhance business aspects between IT networking and supply chain management.
	Evaluated performance metrics and implemented improvement measures.
	Determined training needs of employees and facilitated suitable training and certification programs.
	Qualified top customer history profile (reliability and risk).
	Utilized statistical analysis tools, including average, mean, descriptive analysis, and K-Means Cluster for clubbing passenger pickups and drops, to improve operational efficiency.
	Monitor and analyze key process metrics that include Schedule adherence, staff turnout, TAT, transactional quality, productivity, efficiency, utilization, timeliness and accuracy using statistical tools and measures
	Implemented Control Chart template to tack the daily process performance
Achievements
	Monitor Process Performance through control chart and share the Early Warning signals analysis with Stakeholder as and when required
	Process variations are shared with Business heads on daily basis with compare to similar processes performance
	Identified potential areas of improvement after conducting Gap Analysis
	Created detailed SOPs, AS IS & TO BE processes, and process maps for managed accounts, streamlining business KPIs.
	Implemented automation solutions resulting in a 35% reduction in manual effort and streamlined data tracking processes, improving efficiency and data accuracy.
	Utilized Six Sigma tools like 5 Whys and FMEA to implement new packaging standards and advanced training, reducing damage rates by 40% and return rates by 35%. Enhanced quality control, boosting customer satisfaction.
	Awarded "Manager of the Year" in 2019, demonstrating leadership excellence and impactful operational improvements.

Company: DHL Supply Chain India Pvt. Ltd. (A global leader in contract logistics, warehousing, and transportation solutions)
Designation: Assistant Manager – Logistics Service Center
Period: Mar 2014 – Jan 2017
	Led a successful process migration project from DHL SC UK (Onsite) to Mumbai, India, driving operational excellence.
	Ensured smooth transition of key client projects & worked closely with transition team to develop an approach and create an effective transition methodology. 
	Responsible for handling the process improvement for Supply Chain Management business spanning data analytics, customer service & order to cash.
	Discussion of Corrective & Preventive Action for all the red metrics.
	CAPA meeting on monthly basis based on team feedback tracker.
	Completed Business Process Re-engineering and recommended action items to regional teams in Malaysia
	Developed and applied standardized processes (SOPs, Training Guides & Examination Tests) for Logistics Service Centre. 
	Consulted and provided solutions to regional team to reduce the cost of operations, improve productivity, transactional quality, enhance controls, and eliminate manual workarounds through automation.
	Leveraged business acumen, management experience, change management skills, and domain expertise to provide strategic and tactical support to service delivery operations.
	Reduced invoice processing turnaround time by 69% through process improvement Kaizens.
	Managed complex projects spanning multiple customers and countries, fostering team development through succession planning.
	Planned, forecasted, and secured all outstanding assets within various KPIs.
	Worked on VMI to reduce aging of outstanding and improve the early recovery of outstanding assets.
	Completed SLA Standardization, SLA base lining & FTE Estimation for newly transition processes
	Coordinated with technical team, R&D, business units, planner & repair team to ensure service levels are met.
Achievements
	Featured in UK&I Magazine for outstanding project performance.
	Awarded "Performer of the Year" at DHL Supply Chain, highlighting leadership and results-driven approach.
	Streamlined invoice processing by 69%, contributing to faster revenue recovery.
	Reduced Daily Sales Outstanding by 54% and Daily Sales Accrual by 40%.
PREVIOUS EXPERIENCE
Company: KServe BPO		Quality Control & Project Trainer	Period: Apr 2011 – Mar 2014
Company: TracMail AR Services	Quality Control Specialist / CSE		Period: Nov 2007 – Apr 2011
EDUCATION
 
	M.Sc. Project Management		University of Portsmouth				Period: Oct 2021 – Sep 2022
 
	Bachelor of Commerce		University of Mumbai				Period: Jun 2004 – Apr 2007
 
	Associate Member			Association of Project Management, UK	          	Period: Mar 2023 
TECHNICAL SKILLS
 
	MS Access, MS Excel, VBA, MS Power BI, Tableau, Minitab & KNIME
	Data Analysis, Visualization & MIS
	SAP MM, SAP SD, TMS, WMS
	Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Visio, Office 365, SharePoint)
	PM Tools: MS Projects, Monday.com, Asana, Confluence, Jira, Trello, Slack & Oracle