create a cover letter for this job description:· Provide support to consulting team including management of calendars, client appointments and travel

· Handle office and remote equipment maintenance including support with Teams, Office 365 and Salesforce

· Provide project team support as required including filing, database management, and document production (including PowerPoint and Excel)

· Act as the network administrator for phones, teleconferencing services, remote access and user platforms.

· Support recruiting activities and onboarding of new staff.

· Draft and publish job postings, resume review and general upkeep of the applicant tracking portal

· Conduct project specific tasks such as database searches, data entry and develop online surveys.

· Procure and replenish office and remote access business supplies

· Assist EA with client and employee events as required

Qualifications:

· 5+ years of administrative experience in an office setting

· University or college degree

· Proven experience in Microsoft office suite and an aptitude for technology

· Well organized with high attention to detail

· Experience to anticipate needs to drive project work

· Proven experience with IT troubleshooting on laptops, smart phones, internet

· Collaborative approach

· Willingness to positively contribute to the office culture

· Strong written and spoken communication skills

· Ability to multitask deliverables with tight timelines. 

Using this resume: TEAM LEAD ADVISOR (remote)
Shopify, Canada 2021 – May 2023
• Identified and coached my team to continue their development both in their current roles as well as to set
them up for success in the future
• Lead the team to meet expectations and go above the targeted KPI’s through behavioural coaching,
through active goal setting, and performance improvement plans
• Achieved goals through consistency and alignment with quality and measurable expectations
• Increased engagement and collaboration within our team and the company as a whole
• Reviewed team interactions and coached behaviours to have an impact on our CRM results using interaction
expectations and focusing on the growth of our merchants business
• Supported the team in creating a positive and valuable first impression to merchants by providing an
unrivalled merchant experience
• Contributed to building culture and upholding Shopify values in our changing region
• Liaised with peers across North America to refine the process and consistently evolve the scope of the role
• Continuing development, with an equity inclusion and diversity mindset, I participated in and introduced the
team professional courses and resourced focusing on business growth and client care, offered through our
network
• Continuing through the lenses of equity inclusion and diversity, I coached a customer centric approach to
supporting merchants with varying cultural technical backgrounds, while driving KPI’s and delivering
company goals
• Collaborated with the team in identify opportunities in order to assist merchants to scale their business
• Coaching and Mentorship • Customer Relations • Team Leadership
• Analytical Skills • Research and Analysis • Business Administration
• Market Adaptation • Vendor Support • Event Planning
• Logistics and Payroll • Value Propositions • Business KPIs
1
EDUCATION
Bachelor of English Degree, York University
Toronto, Ontario 2000 - 2004
SKILLS
Pina Burzese
416-567-2610 |<PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>| Toronto, Ontario | LinkedIn Profile
PROFESSIONAL PROFILE
I am a self-driven and ambitious professional with 15+ years of progressive experience in online and brick and
mortar sales, leading management, project management and client relations. I specialize in creating engaged and
efficient teams and consider this to be at the core of my career success. Over the course of my career, I have
developed multiple training programs that led to a continuously successful team. I look forward to new challenges
and welcome learning opportunities.
OPERATIONS MANAGER
Geox Canada, Mississauga, Ontario 2016 - 2021
Managed the daily operations of 36 retail and outlet locations, coordinating all activities including scheduling,
training, operational supplies and streamlining the communication from HQ. Organized and oversaw the semiannual
liquidation sale.
• Collaborate with the Director of Retail in executing the CEO’s version by creating a strategic plan and set
KPI’s to deliver on financial goals
• Main point of contact for store teams with the office and communicate changes and memos from the head
office to the locations, making adjustments to communication as needed
• Spearhead all arrangements for country-wide managers meetings including presentations, travel,
accommodations and entertainment
• Customer Service Manager for Retail - Canada, addressing any escalations when necessary
• Create a succession plan and made recommendations for team members to move up
• Identifying training opportunities and arranging training initiatives in all locations
• Track and direct payroll to issue quarterly and annual bonuses
• Ensure that health and safety regulations are followed and appropriate documents are available
• Reviewing workloads and communicating with stores and trades to ensure targets are met
• Review weekly schedules for each location and suggest changes based on top performers and planned
upcoming events
• Leading and monitored projects such as location repairs, relocations, new store openings and closings
• Shifting resources from one location to another based on individual needs to maximize sales potential
• Manage the Semi-Annual Warehouse Sale project from conception to fruition by arranging the set up, rental
agreements, staffing, logistics of inbound and outbound product