Rupinkumar, 05 Jan. 2025 , 05:43pm
Hi

O2 Virtual Assistant, 05 Jan. 2025 , 05:43pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 05 Jan. 2025 , 05:43pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Rupinkumar, 05 Jan. 2025 , 05:43pm
07305158620

O2 Virtual Assistant, 05 Jan. 2025 , 05:43pm
[Rich Content]
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Rupinkumar, 05 Jan. 2025 , 05:43pm
Something Else ❔

O2 Virtual Assistant, 05 Jan. 2025 , 05:43pm
[Rich Content]
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Rupinkumar, 05 Jan. 2025 , 05:43pm
Something Else ❔

O2 Virtual Assistant, 05 Jan. 2025 , 05:44pm
[Rich Content]
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Rupinkumar, 05 Jan. 2025 , 05:44pm
Pay Monthly

O2 Virtual Assistant, 05 Jan. 2025 , 05:44pm
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 05 Jan. 2025 , 05:44pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 05 Jan. 2025 , 05:44pm
[Rich Content]
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Rupinkumar, 05 Jan. 2025 , 05:44pm
It’s about my Account

O2 Virtual Assistant, 05 Jan. 2025 , 05:44pm
Thanks! 🙏
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O2 Virtual Assistant, 05 Jan. 2025 , 05:44pm
Please can you confirm your full Name
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Rupinkumar, 05 Jan. 2025 , 05:44pm
Rupinkumar Millen

O2 Virtual Assistant, 05 Jan. 2025 , 05:44pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Rupinkumar, 05 Jan. 2025 , 05:44pm
Yes

O2 Virtual Assistant, 05 Jan. 2025 , 05:44pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 05 Jan. 2025 , 05:59pm
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
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Info [Automated], 05 Jan. 2025 , 06:14pm
We just wanted to let you know you're almost there! Hang tight, an agent 👩‍💻 will be replying to you in a flash ⚡
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Info [Automated], 05 Jan. 2025 , 06:29pm
Whilst you're waiting why not check out our O2 Priority app on iOS & Android. As an O2 customer you'll get some amazing freebies & Priority Access to O2 Tickets 🎟️ & Venues.  
  
This week we've got offers & freebies 🛍️ but you'll need to be quick 🏃‍♀️ it's whilst stocks last.
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Info [Automated], 05 Jan. 2025 , 06:44pm
We're really sorry for running late today. We're busier than usual but you're super important to us ⭐ & we'll get to you as quickly as we can. Thanks so much for waiting, we'll notify you 📱 when we have replied so keep an eye out 🕵️
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Rupinkumar, 05 Jan. 2025 , 10:21pm
Cool

Info [Automated], 06 Jan. 2025 , 07:49am
You are now connected to the O2 morning assistant, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry the O2 morning assistant will be replying in a few minutes.
[Sent]

the O2 morning assistant, 06 Jan. 2025 , 07:51am
Hi, one of our O2 Advisors will be available soon to help you with your query. If you're ready to continue this conversation, just reply to this message.
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Rupinkumar, 06 Jan. 2025 , 07:53am
Thank you

Rupinkumar, 06 Jan. 2025 , 07:54am
Good morning

Info [Automated], 06 Jan. 2025 , 07:58am
You are now connected to Amit, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Amit will be replying in a few minutes.
[Sent]

Amit, 06 Jan. 2025 , 08:04am
Hello, I am Amit sorry for the wait time while connecting with us through O2. I hope you are doing well. I will assist you in the best possible way.  
  
Could you please elaborate the issue so that I can assist you better?
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Rupinkumar, 06 Jan. 2025 , 08:09am
Hi Amit, please check my call yesterday with Paul

Rupinkumar, 06 Jan. 2025 , 08:09am
My app should read monthly airtime plan including discount and ad on, £2 a month, not £4

Rupinkumar, 06 Jan. 2025 , 08:09am
Good morning Amir

Rupinkumar, 06 Jan. 2025 , 08:09am
*Amit

Amit, 06 Jan. 2025 , 08:13am
Thanks, Rupin, for the details let me check the details for you.
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Rupinkumar, 06 Jan. 2025 , 08:13am
Thank you so much

Rupinkumar, 06 Jan. 2025 , 08:24am
Hi Amit, you still there

Rupinkumar, 06 Jan. 2025 , 08:30am
Hello?

Amit, 06 Jan. 2025 , 08:31am
Sorry for the delay Rupin I was checking your account, but your airtime charge is £17.08, and for other account it is £12, I haven't seen any charges for £2 or £4, could you elaborate more about it ?
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Rupinkumar, 06 Jan. 2025 , 08:31am
I don't know where you get those prices from Amit

Rupinkumar, 06 Jan. 2025 , 08:32am
One is at £5 38 including g discount

Rupinkumar, 06 Jan. 2025 , 08:32am
One is £12 excluding discount

Rupinkumar, 06 Jan. 2025 , 08:36am
Please check this again for Amit, for the correct monthly price. This is the issue I'm facing every single time

Amit, 06 Jan. 2025 , 08:52am
your bill for 0730 587 7695  
  
Custom Plan: 21 Dec 24 to 20 Jan 25 30 Days - Unlimited Data - Unlimited UK Minutes - Unlimited UK Texts £32.99  
  
Airtime charges not included in your Spend Cap Things you've bought Google Play £4.480  
  
Other charges & adjustments  
Disney+ Standard With Ads Plan* 21 Dec 24 to 20 Jan 25 £4.99  
  
Apple iPhone 15 128GB | Device Plan 1017005041 | Duration of plan 36 months | 0% APR You have paid £116.40 of £698.32 £19.40  
  
Plus your payment plan payment this month £75.48  
  
Total - £137.34
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Amit, 06 Jan. 2025 , 08:53am
Sorry Rupin I am taking multiple chat, so I mistakenly send you the bill I am so sorry
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Rupinkumar, 06 Jan. 2025 , 08:55am
That is not a good thing at Amit, I think O2 should do a chat one by one. This is the reason why everything is messed up on here. I want this to be sirt3d out and I want compensation for this as well, as I'm for such a long time on this chat

Rupinkumar, 06 Jan. 2025 , 08:55am
Can you please get me through to complaints please as this is not working at all Amit

Rupinkumar, 06 Jan. 2025 , 08:58am
This is proper security breach

Rupinkumar, 06 Jan. 2025 , 09:07am
What's happening please

Rupinkumar, 06 Jan. 2025 , 09:09am
Can I speak to complaints please?

Amit, 06 Jan. 2025 , 09:13am
I have raised the complaint Rupin from your behalf [CCT-D920036](https://bss-toms-prd.gslb-osp1.it.uk.pri.o2.com/csrdesktop/csrdesktop.jsp?customer_id=3168793285363093397&sub=20000000000013798120#!board;contactId=3168793340663169622;customerId=3168793285363093397;sectionId=customerComplaintTickets;objectId=3171906993263096762)  
this is the complaint ID
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Rupinkumar, 06 Jan. 2025 , 09:14am
I understand that but I would like yo speak to someone as my details are not safe and the other pesons details are not safe either. I want my contract to ve sorted out and compensation please

Rupinkumar, 06 Jan. 2025 , 09:14am
In writing and via email, today

Rupinkumar, 06 Jan. 2025 , 09:14am
As I have taken screenshot

Amit, 06 Jan. 2025 , 09:27am
I completely understand, and I apologize for the mistake, Rupin. Since I have raised a complaint, please let me know how I can assist you and what your expectations are from this complaint.
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Rupinkumar, 06 Jan. 2025 , 09:29am
As this is not the first time Amit, and please I do not blame you, it's o2.  
  
I want my contract to be sorted as it should, as promised by O2 and £200 compensation for data breach

Rupinkumar, 06 Jan. 2025 , 09:30am
I'm on here for nearly 1 and half hours and still no where

Rupinkumar, 06 Jan. 2025 , 09:32am
I never ever had this kind of service with any other company, not even by mistake

Amit, 06 Jan. 2025 , 09:39am
Yes, I understand, Rupin. Could you please elaborate on your contract query that caused the issue and has not yet been resolved? This information will help me address the problem effectively
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Rupinkumar, 06 Jan. 2025 , 09:40am
Contract airtime plan is £2 including all ad ons and discounts NOT £4

Rupinkumar, 06 Jan. 2025 , 09:40am
Please do not take couple of hours te reply back, as your words, you busy on multiple chats

Amit, 06 Jan. 2025 , 10:14am
Rupin, I have checked your account very carefully and I have not seen any airtime charges with £2 or even £4 your account has 2 number  
  
1. number ending with 620 airtime plan £15 and last bills for this number is £5.02  
2. number ending with 975 airtime plan is £17.08  
  
I can even send the bill to your email again I checked properly but I was not able to be found any of the charges you stated, please elaborate in details Rupin ?
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Rupinkumar, 06 Jan. 2025 , 10:16am
Please STOP texting me as you clearly do not know what you talking about while chatting to multiple people and taking hours to get back to me

Amit, 06 Jan. 2025 , 10:28am
I genuinely understand how frustrating it must be to deal with these issues, and I want to express my heartfelt apologies for any inconvenience caused by the earlier mistake and the delayed response. Your concerns are very important to me, and I assure you that I am committed to resolving this matter to your satisfaction
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Amit, 06 Jan. 2025 , 10:35am
I hope we have not caught you at an odd time
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O2, 06 Jan. 2025 , 10:38am
Sorry we seem to have missed you! If you would like to continue your conversation today, just let me know 😊
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O2, 06 Jan. 2025 , 10:38am
[Rich Content]
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Rupinkumar, 06 Jan. 2025 , 10:38am
Yes, continue ✔️

O2, 06 Jan. 2025 , 10:38am
Ok, no problem. Getting you through to an expert now 😊 keep an eye out for a notification once they've responded!
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Info [Automated], 06 Jan. 2025 , 10:53am
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
[Read]

Rupinkumar, 06 Jan. 2025 , 10:57am
Yes, continue ✔️

Info [Automated], 06 Jan. 2025 , 11:08am
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
[Sent]

Soaif Ali, 06 Jan. 2025 , 11:26am
Thank you for your patience. I understand that you're experiencing issues with your monthly airtime plan, specifically that it should be charged at £2 per month, including all discounts and add-ons, but instead, it's showing higher amounts, such as £4 or more.  
  
You're also concerned about the previous call with Paul and are seeking compensation due to delays and the handling of your personal information.  
  
Could you please confirm if this accurately captures your concerns, or is there anything else you would like to add?
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Rupinkumar, 06 Jan. 2025 , 11:35am
Please. Check data breach on this chat and yes correct with monthly price plan

Act as Soaif Ali and suggest the next best response saying, sorry for the data breach, I see that you do have certain discounts on your account, I would request to please wait until 21st of January as suggested by Paul and then reach us once your new bill is generated . Response should be acknowledging and empathetic