Make my resume fit cybersecurity positions with the information I have

Felipe Lozano
(402) 617-4647 | <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS> | Crete, NE 68333 | LinkedIn Profile

CERTIFICATIONS
ISC2 (CC) Certified in Cybersecurity, Mar 1, 2024 - Feb 28, 2027
Intro to Cybersecurity, TryHackme - December 2023
Pre-Security, TryHackme - November 2023
CompTIA Security+, in progress


EDUCATION
Doane University 	Crete, NE
Bachelor of Science	May 2024
Major: Computing - Information Technology & Cybersecurity	GPA: 3.70/4.00
Minors: Data Analytics, and Business Administration

TryHackMe Online Platform	Online
Cybersecurity Hands-on Training	October 2023 - Present


RELEVANT EXPERIENCE 

Take2 | 11:59, Vienna, VA (Remote)
Data Quality Analyst	February 2024 - Present
Conduct quantitative and qualitative data-driven research, collecting and querying data using SQL, and determining data quality to enhance patient medical record integrity.
Employ various resources including Snowflake, Snowsight, Oracle, Mirror, and CAIR2 to gather and analyze healthcare data for patient medical records, ensuring accuracy and completeness.
Show independence in finding and fixing errors, collaborate with management and colleagues to solve complex issues, and enhance healthcare initiatives.


Doane University, Crete, NE
Technical Support Specialist	August 2021 - Present
Handle installation, configuration, maintenance, and optimization of hardware, software, and peripherals.
Deliver end-user cybersecurity training and support while protecting the availability and integrity of data.
Support AD account unlocking, password resets, and troubleshooting connections, printers, and computers.


Hudl (Agile Sports Technologies), Lincoln, NE (Hybrid)
Hudl Support Intern	June 2023 - November 2023
Diagnosed and resolved network issues for cameras, ensuring uninterrupted connectivity.
Provided expert technical support for software and hardware, aiding with installation and troubleshooting.
Offered real-time support for coaches and athletes during sports events, resolving and monitoring technical issues promptly.


BaseballCloud, Lake Mary, FL (Remote)
BaseballCloud Tier 1 Support Intern	March 2023 - May 2023
Provided real-time camera support during live events, optimizing performance using command line and problem-solving.
Utilized advanced cloud-based contact center technology for seamless customer experiences and troubleshooting.
Collaborated with the data analytics team to analyze and interpret customer usage patterns.


Foundever (Sitel Group) - PayPal, Venmo, LifeScan, Bogotá, Colombia (Hybrid)
Manager of Technical Support, Customer Service, and Sales	 August 2020 - August 2021
Led and coached a team to surpass business objectives, maintaining finance, operations, and quality metrics.
Monitored advisor performance against established KPIs.
Provided coaching, development, and motivation to advisors while facilitating regular supervisor team meetings.


Foundever (Sitel Group) - Instacart, Just Energy UK, Bogotá, Colombia (Hybrid)
Representative of Technical Support, Customer Service, and Sales	March 2019 - August 2020
Delivered top-notch customer service and technical product support, while following PCI, PII, HIPAA and GDPR
Investigated and resolved user issues with computer software and hardware.
Proactively promoted company products and generated sales while troubleshooting customer tech problems.


PROJECTS

Capstone Senior Project: Risk Assessment, Crete Chamber of Commerce, (Crete, NE), July 2023 - Present
Conducted a cybersecurity risk assessment using the NIST Framework, reinforcing data security, mitigating threats, and implementing sustained adaptive security measures.
Developed policies, incident response plans, disaster recovery plans, agreements, and best practices documents.

Cybersecurity Vulnerability Management SIEM Project, Home Lab, January 2024 - January 2024
Setup Nessus Essentials for credentialed scans on Windows 10 hosts.
Established Vulnerability Management on sandbox networks: Discover, Prioritize, Assess, Report, Remediate, Verify.
Conducted Nessus vulnerability scans and remediation.
Automated remediation for Windows updates and third-party software vulnerabilities.

SKILLS

Computer Skills: 


Cybersecurity
Vulnerability Management
Security Controls
Linux
Windows
macOS
Tenable Nessus
NIST Framework
Access Controls
Network Security
Security Operations
Security Principles
Business Continuity
Disaster Recovery
Incident Response
macOS
Zendesk
SQL
Command Line
Autopsy
ServiceNow
Jira Service Desk
Snowflake
Microsoft Suite
Tableau
R
Google Suite
Sprout Social
Salesforce
Putty Terminal.


Languages: English (Full Professional), Spanish (Native), French (Conversational).