Which Is Worse: To Eat at McDonald’s or to Work There?
In a world where everyone seems to be attacking fast food for unhealthy menus, McDonald’s did something right by offering something new: Premium Roast Coffee. As a loyal visitor to my neighborhood coffee shop Penny’s, I was hesitant to try it. But I gave in one day on my way to work, letting all of the hype persuade me.
So there I was, all dressed up and ready for a cup of joe. I walked in and was impressed by the new atmosphere: new booths, new decor, plenty of greenery. Heck, throw in some light music, a few magazines and maybe a jazz musician and you have yourself a coffee house. I only felt that way until I approached the counter though. The worker was maybe 16, and clearly hadn’t worked a cash register before. I asked for a large coffee with one cream, three sugars. After fumbling around and finally punching it in, he cashed me out and then just stood there. I couldn’t understand what he was doing. Another worker finally said “Billy, are you going to get her coffee?” With a clear look of disgust, he poured my coffee right up to the top; the cream and sugar he clumsily added forced the coffee to run over. “Billy” then handed it to me with extra on the side.
As I drove off I sipped my overflowing coffee: it really was good. I noticed it had a bolder taste than Penny’s and had been freshly brewed. Yet even as I finished it — something I rarely do with coffee — I realized I missed the always-ready-to-please staff at Penny’s. I decided to go back the next day though, thinking that maybe, just maybe, I’d have a better experience.
While driving to the same McDonald’s I thought to myself: maybe not all of them had the same bad service. So I gave up on going to the same one and took the road less traveled. About five miles ahead was another one, so I pulled in. As I got in line, I watched the workers, none of them smiling as they took the customers’ orders.
Nervous to even place an order with them, I requested a large coffee, one sugar and three creamers, while secretly praying they would be nice to me in return. The girl impatiently pushed the cash register shut, grabbed a cup, poured in my coffee, cream and sugar, and slammed it on the counter. The coffee began to pour down the sides. I asked for a new cup, offering to pour it in myself. She glared at me, grabbed a cup and, again, slammed it on the counter. Stepping off to the side, so the woman behind me could order, I then poured my coffee into the new cup and threw away the old one.
I sat down in my car and took a sip: it was old, tasting like it had been cooked for well over an hour. I still sipped it, as I was already late for work. As I sat at my desk later, I realized I had three choices: 1. Go back to Penny’s; 2. Bring my own coffee; or 3. Give McDonald’s a final try. I decided on number three, as I believe everyone deserves a third chance.
The next day, I walked into yet another McDonald’s and noticed it, too, was nicely decorated. There were large round booths for family and friends to gather, plenty of room for kids to run around and seats for single folk like me. As I walked up to the counter, I noticed the manager telling all of the employees a joke. One of the employees acknowledged me, held up a finger to confirm they’ll be with me in a moment, and finished listening to the joke. It wasn’t until even I had heard all of it that he unhurriedly walked over to me, still laughing, and asked me what I’d like. Trying to hide my irritation, I ordered my large coffee with one cream and two sugars. He punched it in fast and went straight to get the coffee. I thought my irritation had passed, until he stopped pouring the coffee to get another worker’s attention to inform him of the joke. He actually put my coffee down, told the joke, then resumed putting the cream and sugar in. After he handed it to me, I walked out feeling disgusted. It was then I realized I belonged at Penny’s. 
I can honestly say I have never had a bad experience there. Every one is smiling and quick to serve you. Having worked minimum wage at fast food chains, I can understand why people aren’t as cheerful there. Most of them do not have very good working conditions and refuse to pay a decent wage. Yet I always knew from a young age that no matter what your pay is, you are to treat everyone with respect, and customers always come first.
With all of the hype surrounding the business competitions, I think more and more people are realizing good service comes at a worthy price. I would much rather spend $2 for coffee handed to me in a timely manner by people who are obviously happy in their job, than somebody who clearly doesn’t care if my coffee is fresh or overflowing. In my opinion, McDonald’s coffee is just not worth the bad service.

based on this passage, could you make 8 multiple choices, 5 true or false, 5 sentences with one word missing, and provide answers as well?