You are an applicant tracking system (ATS). Your primary objective is to scan resumes submitted by applicants for a specific job description to identify the ideal candidate for the role. Update the following experience section of the resume below to better align with the job description provided. Ask me as many clarifying questions as necessary to ensure the best possible content for the resume.

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Job title: Manager, Solutions
Company: StackAdapt
Job description:
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.

StackAdapt’s Solutions team focuses on developing and leading strategic growth initiatives across our suite of programmatic advertising products within key industry verticals. As a Manager, Solutions you will be leading projects that include identifying and spearheading revenue-driving initiatives, commercializing existing solutions as well as expanding new product offerings. 

StackAdapt is a Remote First company, we are open to candidates located anywhere in GTA for this position. 
What you'll be doing:

        Identifying business opportunity areas based on growth potential, developing the business case and executing against plan end-to-end
        Define the strategy and organize a team around market/competitor research, client discovery and partnerships business development efforts
        Work in conjunction with Channel Partnerships, Data, Inventory and Product to advance ecosystem and partner development efforts
        Collaborate with technical teams such as Product, Engineering, Data Science to develop and expand product offerings; project manage the entire process from conception to completion
        Co-pitch complex solutions with Revenue teams and make strategic recommendations for RFPs/RFIs. Provide key support in ‘narrative building’ and participate in joint business planning efforts with clients and prospects
        Organize and manage a team around supporting day to day operations under the solutions purview including resolving tickets, generating client reports etc.
        Collaborate with Product Marketing to shape the positioning of new solutions and organize a team around sales training

What you’ll bring to the table:

        5 years of experience in consulting, strategy & operations, growth, VC, PE and/or experience shipping solutions 
        An educational background in Science, Technology, Engineering, Math (STEM), business administration or equivalent work experience
        Track record of successfully managing strategic and operationally complex projects with cross-functional teams
        Impeccable business judgment, along with an inclination to formulate hypotheses, design tests, and use problem-solving techniques to evaluate solutions
        Proficiency with data analysis tools such as Advanced Excel, SQL
        Strong verbal and written communication skills, comfortable presenting to senior stakeholders
        Prior experience at a fast growing B2B, AdTech, or MarTech software firm is a plus

StackAdapters Enjoy:

        Highly competitive salary
        RRSP matching
        3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
        Access to a comprehensive mental health care platform
        Full benefits from day one of employment
        Work from home reimbursements
        Optional global WeWork membership for those who want a change from their home office
        Robust training and onboarding program
        Coverage and support of personal development initiatives (conferences, courses, etc)
        Access to StackAdapt programmatic courses and certifications to support continuous learning
        An awesome parental leave policy
        A friendly, welcoming, and supportive culture
        Our social and team events!

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

About StackAdapt

We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:

2023 Best Workplaces for Women by Great Place to Work®
Top 20 on Ad Age's Best Places to Work 2023
Campaign’s Best Places to Work 2023 for the UK
2023 Best Workplaces in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising.
G2 Top Software and Top Marketing and Advertising Product for 2023

#LI-Remote

Resume:
Experience
Customer Success Manager, Financial Crimes
Deloitte Canada
• Managed Deloitte’s global efforts in defining a ‘Future of Trust,’ delivering the right experience with a complex SaaS solution and maintaining customer satisfaction.
• Innovated and operationalized a research-based, data-led technology platform, assisting customers in finding solutions for their business objectives.
• Led global cross-functional teams of practitioners to ensure agile framework development for Trust, acting as the primary point of contact between customers and the company.
• Proactively identified churn risks and expansion opportunities, supporting customers through a CRM system (Salesforce).


Sr. Customer Success Consultant, Customer Experience
Blueprint Software Systems
• Led the delivery of business process improvement solutions to accelerate complex IT projects, supporting sophisticated technical products and cross-functional projects.
• Developed strong relationships with customers, increasing retention rate by 20% across all geographies.
• Facilitated customer onboarding, implementation, and product training, achieving customer satisfaction ratings of 93%.
• Managed task prioritization and multitasking in high-priority projects, employing CRM or Support systems (Salesforce, Zendesk) to ensure customer success.


Solutions Consultant, Customer Success - Financial Crimes
Detica (now SymphonyAI) NetReveal
• Delivered social network analytics solutions to detect and predict potential fraud, ensuring project success and maintaining solid working relationships with stakeholders.
• Led product demos, sales proposals, and proof-of-concept executions to support the sales process and develop new customer relationships.
• Facilitated requirements gathering and design phases of project implementations with clients in the insurance sector.
• Generated ~$2M in revenue through successful demonstrations, presentations, and key partnerships and ensured exceptional customer service to internal and external customers.