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Full Job Description
Adverthrive is seeking a motivated Appointment Setter to join our dynamic team. As an Appointment Setter, you will play a key role in generating leads and scheduling appointments for our sales team.

Responsibilities:

Contact potential clients via phone and email.
Qualify leads and schedule appointments.
Maintain accurate records of interactions in our CRM.
Meet or exceed daily and weekly appointment targets.
Collaborate with the sales team to optimize strategies.
Requirements:

Proven experience as an appointment setter or similar role.
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Proficient in CRM software and Microsoft Office Suite.
High school diploma or equivalent; college degree preferred.
Benefits:

Competitive salary and performance bonuses.
Opportunities for career growth.
Comprehensive training and support.
Friendly and collaborative work environment.

Job Responsibilities
Responsibilities:

Contact potential clients via phone and email.
Qualify leads and schedule appointments.
Maintain accurate records of interactions in our CRM.
Meet or exceed daily and weekly appointment targets.
Collaborate with the sales team to optimize strategies.
Follow up with leads to confirm appointments and ensure attendance.
Provide feedback to management on lead quality and appointment outcomes.
Stay updated on company services and industry trends.
Requirements:

Proven experience as an appointment setter or similar role.
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Proficient in CRM software and Microsoft Office Suite.
High school diploma or equivalent; college degree preferred.
Benefits:

Competitive salary and performance bonuses.
Opportunities for career growth.
Comprehensive training and support.
Friendly and collaborative work environment.

Job Requirements
Proven experience as an appointment setter or similar role.
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Proficient in CRM software and Microsoft Office Suite.
High-speed internet connection.
Reliable computer and headset.
High school diploma or equivalent; college degree preferred.

Skills Required
Customer Support - Intermediate
Admin Support - Intermediate
Cold Calling - Intermediate
Customer Service - Intermediate
CRM - Intermediate
 and this is your resume: Kendrick Mitchell
 javellmitchell@gmail.com +18763942618
 PROFILE
 A proactive and results-oriented Customer Support Specialist with extensive experience across global digital
 platforms, focusing on providing outstanding client services and enhancing user experiences. Leveraging over 6
 years of expertise in customer engagement, issue resolution, and cross-functional collaboration, I thrive in fast-paced
 environments that require agility and a deep understanding of technology-driven support systems. Proficient in
 using industry-standard software like Salesforce, Zendesk, and Tableau, I maintain an outcome-oriented mindset
 with a dedication to continuous improvement and professional development. My remote work experience and the
 ability to work across multiple platforms allow me to deliver exceptional support to a diverse global clientele.
 EDUCATION
 09/2019 – 06/2020
 DISTINCTION COLLEGE
 CSEC
 Courses: Caribbean History,English Language,Information Technology, Mathematics, 
Principles of Account, Principles of Business,Social Studies
 09/2018 – 06/2019
 H.E.A.R.T TRUST
 CSEC
 Human and social Biology
 •
 PROFESSIONAL EXPERIENCE
 2022 – 2024
 Customer Supports specialist  (Remote)
 Outdoorsy
 2021 – 2022
 •
 Refined customer support processes using a consultative and empathetic approach, 
leading to a significant 35% improvement in customer satisfaction. Implemented 
strategies that allowed for efficient ticket resolution across voice calls, live chats, 
email, and social media channels.
 •
 Spearheaded a cross-functional initiative to enhance product knowledge and support 
workflows, resulting in reduced resolution times and a 25% increase in customer 
experience ratings.
 •
 Utilized proactive problem-solving and detailed investigation practices to address and 
resolve customer issues, ensuring high levels of service quality and customer loyalty.
 •-Actively participated in ongoing product and process upskilling, becoming a subject 
matter expert in the travel and recreational vehicle industry sector.
 Sales Representative (Remote)
 Alliance Global
 2018 – 2021
 •
 Led B2B sales and support initiatives, driving a 40% growth in the client base by 
leveraging robust communication and negotiation skills across various platforms 
including live chats, email, and social media.
 •
 Implemented Salesforce CRM strategies to enhance the sales process, achieving a 
20% increase in sales efficiency and customer follow-up success rates.
 •
 Coordinated with marketing and product teams to align sales strategies with evolving 
market requirements, fostering a collaborative environment focused on continuous 
improvement.
 Brand Advocate
 Hinduja Global Solutions\ SAGILITY
 •
 Served as a Brand Advocate for Aetna and Humana accounts within a fast-paced 
BPO/Call Center environment, acting as the frontline liaison between the healthcare 
providers and their members. My role was instrumental in promoting and 
maintaining the integrity of the brands through exceptional service and support.
 1 / 3
•
 Employed an outcome-oriented approach to navigate members through the 
complexities of health insurance plans, benefits, and claims processing. This included 
educating customers on plan options, coverage details, and policy benefits, tailored to 
their specific healthcare needs and situations.
 •
 Mastered the use of CRM tools and proprietary databases to efficiently manage and 
resolve member inquiries, ensuring accurate and timely information was provided. 
This included handling sensitive health information with confidentiality and 
compliance to HIPAA regulations.
 •
 Demonstrated exceptional problem-solving skills by addressing and streamlining 
issues related to insurance claims, billing discrepancies, and coverage clarifications, 
resulting in a 30% reduction in customer complaint escalations.
 •
 Exercised a high degree of empathy and understanding in each interaction, leading 
to an enhanced customer experience. Implemented feedback mechanisms and 
satisfaction surveys to gather insights, which contributed to continuous service 
improvement initiatives, achieving a significant increase in customer satisfaction and 
retention rates.
 •
 Collaborated with healthcare providers, insurance underwriters, and internal 
departments to resolve member issues promptly and efficiently. This cross-functional 
teamwork ensured a cohesive approach to customer service, aligning with both 
Aetna’s and Humana’s commitment to member health and well-being.
 •
 Contributed to the training and development of new hires by sharing best practices 
and insights gained from handling complex member interactions. This mentorship 
role helped strengthen the team’s overall capability to deliver high-quality service.
 •
 Kept abreast of changes in healthcare policies, insurance products, and industry 
trends to provide the most current and beneficial information to members. This 
ongoing commitment to professional growth and product knowledge was key to 
maintaining the trust and confidence of members in our services.
 SKILLS
 Advanced Multichannel Support
 Proficient in managing customer interactions through voice, live chat, email, and social media platforms, ensuring a 
cohesive and positive user experience.
 CRM and Data Management
 Skilled in Salesforce and Zendesk usage, adept at leveraging these platforms for comprehensive customer 
relationship and ticket management.
 Empathy and Problem-Solving
 Recognized for utilizing empathy in customer interactions, combined with efficient problem-solving skills to deliver 
meaningful solutions.
 Consultative Approach
 Expert in adopting a consultative stance to understand customer needs thoroughly and tailor support efforts to 
those needs.
 Process Improvement
 Committed to identifying and implementing process improvements that enhance efficiency and customer 
satisfaction.
 Self-Motivated Worker
 Proven ability to work independently and maintain productivity in remote settings, demonstrating strong self
management and organizational skills.
 Continuous Learning and Adaptability
 Dedicated to ongoing professional development, including product training and process upskilling, to remain at the 
forefront of industry best practices.
 2 / 3
CERTIFICATES
 EF SET Certificate
 C2
 REFERENCES
 References available upon request.
 3 / 3Hello,

I am Kendrick Mitchell, and I believe I am a superstar in the field of sales and client engagement. My journey in this industry began over six years ago, driven by my passion for connecting with people and understanding their needs. I started my career at Alliance Global, where I acquired over 30 new clients through targeted outreach, including cold calls, emails, and social media engagement. This experience honed my skills in client acquisition and retention.

At Versatile Marketing Place, I specialized in healthcare plans. Here, I conducted daily client consultations, breaking down complex information into easily understandable terms. My ability to engage clients and ensure they felt informed and confident resulted in high client satisfaction and repeat business.

At A Place for Mom, I provided consultative support for families seeking senior living arrangements. My empathetic approach and continuous follow-up ensured that families felt comfortable and well-informed throughout the process. This role underscored the importance of personalized communication and support, which are key elements in sales success.

As a Coordinator at Ambassador Management Group, I was responsible for screening individuals with CDL-A licenses. Through thorough cold calling and assessments, I ensured that only the best candidates with clean records were selected. This role sharpened my attention to detail and reinforced my dedication to quality.

In my most recent role at Outdoorsy, I managed and resolved customer inquiries while maintaining a 95% customer satisfaction rate and improving support processes by 20%. This demonstrates my ability to enhance user experiences and contribute to overall business growth.

Throughout my career, I have consistently exceeded targets and contributed to my company’s success through effective engagement and strategic planning. I see myself as a valuable asset to your team because of my proven track record, my ability to adapt to various roles, and my unwavering commitment to excellence.

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your team. and every thing about your sales exp