Donna, 20 Feb. 2025 , 12:05pm
Hello, I had messaged the other day to find the details of a Private number. I was asked to message again after 24hrs as your system hadn't updated. Thank you.

O2 Virtual Assistant, 20 Feb. 2025 , 12:05pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 20 Feb. 2025 , 12:05pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Donna, 20 Feb. 2025 , 12:05pm
07442171191

O2 Virtual Assistant, 20 Feb. 2025 , 12:05pm
[Rich Content]
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Donna, 20 Feb. 2025 , 12:05pm
Something Else ❔

O2 Virtual Assistant, 20 Feb. 2025 , 12:05pm
[Rich Content]
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Donna, 20 Feb. 2025 , 12:05pm
Something Else ❔

O2 Virtual Assistant, 20 Feb. 2025 , 12:05pm
[Rich Content]
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Donna, 20 Feb. 2025 , 12:05pm
Pay Monthly

O2 Virtual Assistant, 20 Feb. 2025 , 12:05pm
I'll just check if we have an expert available to help.  
  
Please be aware you may need to answer a few questions to help us identify you.
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O2 Virtual Assistant, 20 Feb. 2025 , 12:05pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 20 Feb. 2025 , 12:05pm
[Rich Content]
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Donna, 20 Feb. 2025 , 12:06pm
It’s about my Account

O2 Virtual Assistant, 20 Feb. 2025 , 12:06pm
Thanks! 🙏
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O2 Virtual Assistant, 20 Feb. 2025 , 12:06pm
Please can you confirm your full Name
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Donna, 20 Feb. 2025 , 12:06pm
Donna Dozier

O2 Virtual Assistant, 20 Feb. 2025 , 12:06pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Donna, 20 Feb. 2025 , 12:06pm
Yes

O2 Virtual Assistant, 20 Feb. 2025 , 12:06pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 20 Feb. 2025 , 12:07pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 20 Feb. 2025 , 12:12pm
Hi Donna, and good morning! I appreciate you contacting O2. My apologies for the wait.  
  
I'm here to assist you with your O2 account.  
I am sorry but we don't have details of incoming calls of our customers.  
  
I hope this details help you with your query?
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Donna, 20 Feb. 2025 , 12:12pm
Is there no way to find out what this private number is?

Donna, 20 Feb. 2025 , 12:13pm
Your colleague said on the 18th that once the system had updated they would be able to help.

Soaif Ali, 20 Feb. 2025 , 12:17pm
Apps like TrueCaller, TrapCall, or Hiya can help identify the caller behind private numbers. These apps have databases of phone numbers and can often unmask the identity of private callers in real time.  
  
You can use them.
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Donna, 20 Feb. 2025 , 12:18pm
Would either of these apps tell me the number from the 18th?

Donna, 20 Feb. 2025 , 12:21pm
Just had a little look on the apps and I'm not sure if want them to be able to view my phone contents.  
Is there any other way? As I believe this to me malicious calls. Not only to myself but also my 14yr old daughter.

Donna, 20 Feb. 2025 , 12:27pm
Hello

Soaif Ali, 20 Feb. 2025 , 12:28pm
Donna, as there is no specific resolution of this in our books, I am looking other ways to find this.  
  
Please stay connected.
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Donna, 20 Feb. 2025 , 12:28pm
Thank you.

Soaif Ali, 20 Feb. 2025 , 12:36pm
Thanks for waiting, I am sorry, I have found the below:  
  
In the UK, calls made using the “no caller ID” or “private number” settings are typically impossible to track. Most phone providers lack the ability to track such calls, and this function is meant to safeguard the caller’s anonymity and privacy. Some third-party services might make the claim to be able to track these calls, but it is unclear how effective they will be.
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Soaif Ali, 20 Feb. 2025 , 12:42pm
I hope we have not caught you at an odd time. I do not mean to haste you, just checking if you have any further questions regarding your query? Please let me know.
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Donna, 20 Feb. 2025 , 12:45pm
Ok, thank you. I'll just need to be quicker next time and answer the call. Thank you

Act as Soaif Ali and suggest the next best response saying, thank you for reaching us and I am sorry I didn't helped much. Response should be acknowledging and empathetic