Dear Hiring Committee,

I am writing to express my interest in the Recreational Office Assistant postion.  My experience in healthcare administration, paired with being a licensed Emergency Medical Technician (EMT), makes me an ideal candidate for this position.  I am a member of the Watertown Fire Department where I respond to emergency medical calls as an acting EMT basic.  Spanning a total of 15 years, I have experience with a multitude of healthcare administrative duties including, but not limited to, scheduling TeleHealth appointments for multispecialty programs, insurance verification and collecting payments for treatments rendered. Having worked in a high volume patient services call center, as well as urgent care and oral surgery clinics of a university dental hospital, I have developed a keen understanding of how  good quality communication is imperative in an interconnected healthcare environment.  Under direct management mentorship, I have taken a senior leadership role within my current department.  

I have been working at New York University’s College of Dentistry since 2007. First as a Patient Service Representative and now as a Telephone Service Representative, both of which have provided me valuable experience interacting with patients in a customer focused setting.  I am a registered student at Goodwin University having completed all prerequisites for the nursing program with the hopes of being accepted for the Spring of 2024.

As a Patient Services Representative (PSR) I provided clinical support including collecting and providing clinical statistics to the Director in order to help improve patient cancelation rates and patient wait times. During my frequent face to face interactions with the public, I developed the use of soft skills, resulting in many controlled situations and successful outcomes.  In 2015, I was promoted into a newly created position and department  As a Telephone Service Representative my objective was to provide an excellent patient-centered experience. As the initial three person team, I helped develop the foundation for success by issuing training and building protocol systems that future team members would follow. The achievements of the department helped increase patient retention, improved communication access to providers and administrators, and increased potential revenue for all 22 clinical departments of NYU. The Call Center’s success led to the expansion of our team where I was given a senior leadership role. Our team successfully increased responsibilities to provide better services to our patients. In 2019, my work and dedication was recognized when I was nominated for the NYU Violet Award for exceptional job performance. 

As a detail oriented, self-starter with excellent problem solving skills, I believe I would be an asset.  I am  poised  when confronted with difficult situations and have the ability to critically analyze and implement problem solving measures to provide effective solutions. I believe showing respect and empathy leads to better patient experiences and this is the foundation for forging better relationships with the community. 

I look forward to having the opportunity to discuss this position and my qualifications with you further.

Sincerely,