I have an assignment with the following details.

Upon successful completion of this module, students will have demonstrated:
Knowledge:
1.	An advanced knowledge of the operation of the hospitality industry
2.	Critical understanding of the characteristics of hospitality production and consumption
3.    In-depth awareness of the range of impacts of hospitality businesses 
Skills:
4.	The ability to critically appraise hospitality development and management case-studies 

This module has 2 assessments. 
Assessment 1: Individual Report (70%) and
 Assessment 2: Presentation (30%). 

Assessment  1: Individual Report (70%)	
A 4,000-word  report assessing Learning Outcomes 1-3, contributing 70% of the final module mark.
Assignment Task:
This assessment affords you the opportunity to undertake research on a hospitality organisation of your choice, in order to analyse the efficiency and effectiveness of its operations (LO 1, 2, 3 and 4).   
You are required to;
Critically analyse the nature, structure and core operations of a hospitality organisation.
Analyse the design of products and processes within the hospitality organisation.
Critically evaluate the impact of the hospitality operations on customer experience, the environment and business success. 
Word count: 4000 words 

It is important to adhere to the prescribed word count limit to avoid any penalties. Your word count excludes table of title page, table of content, any appendices and reference list/bibliography. The word count must be stated at the bottom of your title page.
Please note falsifying the word count is classed as an academic misconduct. 

Introduction (300 words)
Background of the Hospitality Organisation (600 words)
Nature, Structure, and Core Operations Analysis (1,000 words)
Design of Products and Processes Analysis (800 words)
Impact of Hospitality Operations on Customer Satisfaction and Business Success (1,000 words)
Conclusion (300 words)
References (The refs are not part of the word count)

State the report's objectives and scope
Briefly introduce the chosen hospitality organisation
Provide a rationale for selecting the organisation
Briefly state how your report is structured

•	Provide a VERY VERY brief history of the organisation (Do not just copy and paste from the website)
•	Describe the organisational structure and market position
•	Explain the organisation's core values and mission, vision
•	You may also talk about its management model (Independent, Franchise etc)

•Describe the key components of the organisation's operations
•Analyse the operational strategies and processes in place
•Discuss the efficiency and effectiveness of the operations

In this section, focus on the essential aspects of the chosen hotel's operations. 
You can analyze the following areas:
Departments of the selected organisation in  relation to operational management:
 Investigate the hotel's operational management.

Evaluate operation strategies by using theories such as Value Chain, Lean Six Sigma Management or Kaizen or SWOT analysis other theories that we discussed. 
Explain how these strategies contribute to the efficiency and effectiveness of the organization.
Supply chain management: Examine the hotel's procurement processes, inventory management, and supplier relationships.
Human resource management: Analyse the hotel's  HR practices such as recruitment, training, and retention practices. You can use various theories to explain the importance of investing in employees' skills and knowledge.

•	Examine the organisation's product/service offerings

•	Analyse the design of these products/services and the processes involved in delivering them

•	Evaluate how these designs contribute to the organisation's overall operational efficiency and effectiveness

In this section, focus on the hotel's product/service offerings and the processes involved in delivering them. 
You can analyze the following areas:

Service design: Examine the hotel's service design using the Service Blueprinting technique, which helps to visualize and understand the service delivery process from a customer's perspective. This can help you identify potential bottlenecks or areas of improvement.

Facility layout and design: Investigate the hotel's facility layout and design, including guestrooms, public spaces, and back-of-house areas. You can use the principles of Ergonomics and Proximity to evaluate the efficiency of the hotel's layout.

Capacity and demand management: Analyze the hospitality organisation’s strategies for managing capacity and demand, such as yield management or revenue management practices. You can use theories to discuss how the hotel handles fluctuations in demand and customer wait times.
Supply Chain Challenges and Solutions: How does the hospitality business balance  efficiency, costs, compliance, and sustainability amidst demand fluctuations and perishables

•Present relevant performance metrics and customer satisfaction data
•Critically evaluate the relationship between operational effectiveness and guest expereince
• Analyse the impact of the organisation's operations on its overall business success

In this section, you'll assess the influence of the hotel's operations on guest experience and overall business performance. 
You can analyze the following areas:
Service quality and guest experience: Analyse the relationship between service quality and guest experience, there are numerous journal articles written about this topic.
Customer reviews and ratings: Collect and analyze customer reviews from online platforms such as TripAdvisor or Booking.com to gauge customer satisfaction levels. Look for patterns or trends in the feedback to identify areas of improvement.
Financial performance: Investigate the hotel's financial performance by examining key performance indicators (KPIs) such as revenue per available room (RevPAR), average daily rate (ADR), and occupancy rate. Analyze how the hotel's operations contribute to its financial success.

Summarise the key findings of your report
Restate the significance of the organisation's operational efficiency and effectiveness in relation to customer satisfaction and business success
Make some suggestions for improvement

As you cannot collect primary data, you should focus on conducting secondary research. Here are some methods for collecting secondary data:
•	Company website: Visit the hotel's website to gather information on its history, mission, values, and product/service offerings. This can help you understand the organization's market position and strategic direction.
•	Financial statements and annual reports: If available, examine the hotel's financial statements and annual reports to understand its financial performance and key performance indicators (KPIs).
•	Academic articles: Search for academic articles on hospitality management, service quality, customer satisfaction, and related topics. These can provide theoretical frameworks and empirical evidence to support your analysis.

•	News articles and press releases: Monitor news articles and press releases about the chosen hotel or its parent company to gather information on recent events, initiatives, or changes in strategy that might impact operations.
•	Industry reports: Look for industry reports, market analyses, or whitepapers on the hospitality sector to understand trends, challenges, and opportunities. This will provide context for your analysis.
•	Online review platforms: Analyze customer reviews on platforms such as TripAdvisor, Booking.com, or Google Reviews to gain insights into customer satisfaction levels and identify potential areas for improvement. – This would be particularly helpful for your presentation!

Assessment 2
Assessment 2: Individual Presentation (30%)	
You are required to deliver a 15 minutes presentation covering Learning Outcome 1,2,3, and 4, contributing 30% of the final module mark.
Assignment Task
Assignment Task:
Critically appraise the development and management of the hospitality business evaluated in your report and make suitable recommendations for improvements to effectively manage the operations in hospitality industry (LO 4).  Presentations can be done using PowerPoint, Prezi or any other presentation software as long as it is compatible with the university IT provision.

Presentation to be recorded and submitted on Canvas

Supplementary evidence required for submission:
A bibliography of all sources of information used
Copies of materials used in the presentation e.g. Presentation handout and working/presentation notes (If any)
You may require not more than 10 slides 
For each of the sections discussed in assessment 1 get the key points, use at least one or two slides for each section.
Remember The 7x7 rule of PowerPoint presentations. 
limit each slide to a maximum of seven lines of text or bullet points, with each line containing no more than seven words. 
Watch the video on how to record your presentation in PowerPoint



Now, generate a comprehensively detailed outline for everything i should put on the PPT presentation for Assessment 2. Choose any hospitality organisation you want. Ensure to use appropriate in-text citations all through.