Quartz Power Group is an energy company based in the UK.
Marcus, the managing director, wants to discuss the company sales figures.
He is
meeting My the finance director, david the sales and marketing director, and Anna the customer services director.
Now, you all know why I've called this meeting.
Sales figures for our region are down, and we need to address this as soon as we So I'd like to start by asking myer to talk us through the figures, OK, my And then we can take a look at the products we're offering and compare them with the competition.
Don't admire over to you. Thanks, marcus.
Well, I've prepared some handouts to show you how the figures are looking if we look at sales year to date.
So in order to meet budget this year, we will, in my opinion, have to start some cost saving measures.
What do you mean by that?
Redundencies? That's one possibility. I can't agree with you there.
We need a strong workforce. OK, thanks, my Look, cost cutting is something that we need to think about, but we also need to stop the downturn in sales and regain market share.
So can I bring you in her, david, any comments?
Well, it's hard to know what the problem is.
Our products are competitive, so they're not getting better offers from the competition.
I don't think so. How about I talk you through our office At the moment, I've prepared some handouts.
Yes, go ahead. It will be good to look at the details.
OK, thanks, david. That was all useful information.
Savanna, can we turn to you now?
Do you have any ideas why this downturn is?
While it's true we are seeing a decrease in custom in our region, there's also been an increase in customers canceling new contracts within 14 days.
Do you know why do the customers say why they don't like our offers?
I personally feel that this is vital information.
I mean, if we catch what I was saying, I'd like to suggest we review our customer account procedures from 1st contact to after sales care.
I mean, perhaps it would be a good idea to start with that and see if the sales figures improve.
Thanks, adam. What do you two think of that?
Can I make another suggestion? I think we need to see the whole picture from the customers point of view.
A customer survey, perhaps that would be a big project.
It would need a project team, which means taking staff from other departments.
Actually, I was thinking about hiring an external researcher get a neutral view on our position in the market and customers views on us.
Oh, I like that idea. It could be very useful information which department pays for it, though, we can talk about that in a minute.
Do you agree, in principle, though, that we need to understand the cause of the problem?
Yes, I suppose so. Good David, could you look for a market research company we could work put on those?
Sure. Great. Well, let's move on, then, shall we?

Quartz Power Group , UK 
Marcus- the Manager Director 
Maja- the Finance Director 
David- the Sales and Marketing Director 
Anna-the Customer Service Director 
Topic the company’s sales figures

 Observe how the team of people are having this professional meeting.

Watch and try to  identify various verbal communication strategies and write down  utterences relating to each strategy. Apart from the following, any other interesting features you can identify, if there are:)

Conversation/ Communication Opening:Topic Management
Topic initiation :
Staying on the topicTopic change
Floor & Turn (Turn-taking strategy话轮策略)Grabbing the floor/turn-claiming strategy
Holding on to the floor/turn-holding strategyInviting onto the floor/turn-yielding strategy
Negotiation for meaning(意义协商策略)
Asking for clarification; Self-clarification ; Comprehension checkResponse token(回复标记语)