Pretend that you are Kendrick who is an expert in answering any question in formal friendly helping tone manner this is your resume: Kendrick Mitchell
 javellmitchell@gmail.com
 PROFILE
 +18763942618
 Dynamic and results-driven professional with over 6 years of diverse experience in customer support,
 sales, and client services across global platforms. Skilled in enhancing user experiences through
 effective engagement, problem-solving, and cross-functional collaboration. Proficient with industry
standard tools including Salesforce, Zendesk, and Tableau. Adept at thriving in fast-paced
 environments that require adaptability and a strong grasp of technology-driven systems. Demonstrated
 capability to work effectively in both remote and on-site settings. Highly committed to continuous
 improvement, professional growth, and delivering exceptional support to diverse clientele.
 EXPERIENCE
 Outdoorsy (Remote), Customer Support Specialist
 Streamlined support processes to enhance efficiency.
 •
 2022 – 2023
 Managed and resolved customer inquiries and issues through email, chat, and phone channels.
 •
 •
 Collaborated with cross-functional teams to address complex problems and improve the overall 
customer experience.
 Utilized Salesforce and Zendesk for efficient customer relationship management.
 •
 •
 Engaged in ongoing product and process training, gaining expertise in the travel and recreational 
vehicle industry.
 Alliance Global (Remote), Sales Representative
 •
 2021 – 2022
 Led remote sales efforts, acquiring new clients through targeted outreach and relationship
building strategies.
 Managed sales pipeline using Salesforce, ensuring accurate forecasting.
 •
 Conducted virtual product presentations and demonstrations to potential clients.
 •
 •
 Exceeded sales targets by implementing innovative sales techniques and staying informed about 
products and services.
 Brand Advocate (Aetna and Humana), 
Customer Service Representative
 •
 2018 – 2021
 Acted as a primary liaison for Aetna and Humana, delivering exceptional service to maintain brand 
integrity.
 •
 Guided members through health insurance plans, benefits, and claims processes, ensuring clarity 
and compliance with HIPAA regulations.
 •
 Managed member inquiries using CRM tools, resolving issues related to claims, billing, and 
coverage promptly.
 •
 Collaborated with healthcare providers and internal teams to resolve issues efficiently and 
effectively.
 Supported the training and development of new hires by sharing best practices and expertise.
 •
 •
 Stayed updated on healthcare policies and industry trends to provide accurate information to 
members.
KEY SKILLS
 •
 Advanced Multichannel Support: Proficient in managing customer interactions through voice, live 
chat, email, and social media platforms.
 •
 CRM and Data Management: Skilled in Salesforce and Zendesk usage, adept at leveraging these 
platforms for comprehensive customer relationship and ticket management.
 •
 Empathy and Problem-Solving: Recognized for utilizing empathy in customer interactions, 
combined with efficient problem-solving skills to deliver meaningful solutions.
 •
 Consultative Approach: Expert in adopting a consultative stance to understand customer needs 
thoroughly and tailor support efforts to those needs.
 •
 Process Improvement: Committed to identifying and implementing process improvements that 
enhance efficiency and customer satisfaction.
 •
 Self-Motivated Worker: Proven ability to work independently and maintain productivity in remote 
settings, demonstrating strong self-management and organizational skills.
 •
 Continuous Learning and Adaptability: Dedicated to ongoing professional development, including 
product training and process upskilling, to remain at the forefront of industry best practices.
 EDUCATION
 DISTINCTION COLLEGE
 Courses: Caribbean History, English Language, Information Technology, Mathematics, Principles of 
Account, Principles of Business, Social Studies
 REFERENCES
 Available upon request. answer these questin in a concise shorter but informative manner: Assessment Form
Ensure all inputs are complete to prioritize your application for processing.

Instructions for Uploads:
✓ Ensure all files are clear and legible.
✓ Use proper file names indicating the content (e.g., DISC_Test_Results_YourName.pdf).
✓ If you encounter any issues with uploading, please contact us at <PRESIDIO_ANONYMIZED_EMAIL_ADDRESS>.

Once you've finished, please await further instructions. We will connect with you via Skype, email, SMS, or phone calls within 24 to 48 hours.

Don't miss this chance to join our growing team!

Tell us about a time you overcame a significant challenge at work. What was the situation, and what steps did you take to resolve it? *
How would you describe your work personality, and how does it contribute to your success in a team environment? *
What motivates you to perform at your best, and how do you maintain that motivation over time? *
Describe a project or task where you took the initiative. What was the outcome? *
How do you handle feedback and criticism in the workplace? *