George, 07 Jan. 2025 , 02:15pm
Hello

George, 07 Jan. 2025 , 02:15pm
I contacted you yesterday

O2 Virtual Assistant, 07 Jan. 2025 , 02:15pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 07 Jan. 2025 , 02:15pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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George, 07 Jan. 2025 , 02:15pm
07903257423

O2 Virtual Assistant, 07 Jan. 2025 , 02:15pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 07 Jan. 2025 , 02:15pm
[Rich Content]
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George, 07 Jan. 2025 , 02:15pm
It’s about my Account

O2 Virtual Assistant, 07 Jan. 2025 , 02:15pm
Thanks! 🙏
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O2 Virtual Assistant, 07 Jan. 2025 , 02:15pm
Please can you confirm your full Name
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George, 07 Jan. 2025 , 02:15pm
George Wooding

O2 Virtual Assistant, 07 Jan. 2025 , 02:15pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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George, 07 Jan. 2025 , 02:15pm
Yes

O2 Virtual Assistant, 07 Jan. 2025 , 02:15pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 07 Jan. 2025 , 02:16pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 07 Jan. 2025 , 02:17pm
Good afternoon, George! Thank you for getting in touch with O2. I’m sorry for the wait time.  
  
Just to confirm, do you still need help with making international calls?
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George, 07 Jan. 2025 , 02:17pm
Yes thanks

Soaif Ali, 07 Jan. 2025 , 02:19pm
Perfect, thanks for confirming.  
Problem known is half solved!  
  
I see that this is because you have a £0.00 spend cap on your account.  
If you would make an international call, it will cost you, hence spend cap isn't allowing the call to go through.  
  
We will need to change/increase the spend cap so that you can call abroad.  
  
I would like to share few details about adding spend caps:-  
  
• You will receive a text message will shortly confirming the spend cap has been added.  
• The Spend cap decision is stored in system for any follow up queries.  
• Any barring that may be due to the spend cap placed on account will happen automatically, however this may take up to 24 hours to become live on the account.  
• For more information about Spend Caps, click here: [https://www.o2.co.uk/help/account-and-billing/spend-cap](https://www.o2.co.uk/help/account-and-billing/spend-cap)  
  
The available options for spend caps are £0, £5, £10, £15, £20, £30, £60, £100 or £200 VAT inclusive. These options are fixed; we can't customize them.  
May I know the spend cap limit you wish to set on your account?
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George, 07 Jan. 2025 , 02:21pm
30 please

Soaif Ali, 07 Jan. 2025 , 02:22pm
You will be glad to know, I have successfully added £30.00 spend cap on your account. It will be effective on the account within 24 hours. I have given the maximum time, usually it happens much sooner.  
  
Just for you to know, you can take advantage of our International bolton (£3 a month) to make calls from UK to abroad starting at just 1p per minute.  
With the bolton, you can make calls and send texts to international mobiles and landlines in over 200 countries.  
For more information, check this link [https://www.o2.co.uk/shop/international/the-international-bolt-on](https://www.o2.co.uk/shop/international/the-international-bolt-on)  
  
Certainly, before you go, is there anything else I can help you with?
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George, 07 Jan. 2025 , 02:23pm
I’m confused

George, 07 Jan. 2025 , 02:24pm
Are calls to the EU currently included in my plan?

Act as Soaif Ali and suggest the next best response saying, no.  calls to the EU aren't included in your plan. If you are regularly make abroad calls, I would personally suggest to add the international bolton, which will charge 3GBP, but if you aren't please avoid adding it because it will take 3GBP every month. Response should be simple and explanatory