Let me know what does the customer is saying in the end?

N/A, 09 Dec. 2024 , 04:23pm
How can I help you today?
[Sent]

Michelle, 09 Dec. 2024 , 04:23pm
I haven’t heard nothing about my order I place I’ve ordered phones in the past and they have come within a few days this order seems to be hanging ORDER NUMBER NC131703384

O2 Virtual Assistant, 09 Dec. 2024 , 04:23pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 09 Dec. 2024 , 04:23pm
Before we start, I’ll just need your mobile number.  
  
Please make sure you type it without any spaces.
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Michelle, 09 Dec. 2024 , 04:23pm
07739572571

O2 Virtual Assistant, 09 Dec. 2024 , 04:23pm
[Rich Content]
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Michelle, 09 Dec. 2024 , 04:24pm
Buying & Upgrading 🛒

O2 Virtual Assistant, 09 Dec. 2024 , 04:24pm
[Rich Content]
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Michelle, 09 Dec. 2024 , 04:24pm
Yes

O2 Virtual Assistant, 09 Dec. 2024 , 04:24pm
[Rich Content]
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Michelle, 09 Dec. 2024 , 04:24pm
My order hasn't arrived

O2 Virtual Assistant, 09 Dec. 2024 , 04:24pm
[Rich Content]
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Michelle, 09 Dec. 2024 , 04:24pm
Existing customer

O2 Virtual Assistant, 09 Dec. 2024 , 04:24pm
[Rich Content]
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Michelle, 09 Dec. 2024 , 04:24pm
Device

O2 Virtual Assistant, 09 Dec. 2024 , 04:24pm
If you're expecting a replacement or a new device, you’ll be able to track your order in My O2, once you’ve had an email saying it’s been dispatched.
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O2 Virtual Assistant, 09 Dec. 2024 , 04:24pm
[Rich Content]
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O2 Virtual Assistant, 09 Dec. 2024 , 04:24pm
[Rich Content]
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Michelle, 09 Dec. 2024 , 04:24pm
👎 No

O2 Virtual Assistant, 09 Dec. 2024 , 04:24pm
[Rich Content]
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Michelle, 09 Dec. 2024 , 04:24pm
Speak to an Expert

O2 Virtual Assistant, 09 Dec. 2024 , 04:24pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 09 Dec. 2024 , 04:24pm
[Rich Content]
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Michelle, 09 Dec. 2024 , 04:25pm
It’s about my Account

O2 Virtual Assistant, 09 Dec. 2024 , 04:25pm
Thanks! 🙏
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O2 Virtual Assistant, 09 Dec. 2024 , 04:25pm
Please can you confirm your full Name
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Michelle, 09 Dec. 2024 , 04:25pm
Michelle Stewart

O2 Virtual Assistant, 09 Dec. 2024 , 04:25pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Michelle, 09 Dec. 2024 , 04:25pm
Yes

O2 Virtual Assistant, 09 Dec. 2024 , 04:25pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔  
  
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳  
  
Once we have an agent with you 🙋‍♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 09 Dec. 2024 , 04:40pm
Thanks for staying connected, we're just trying to get you through to a member of the team. Sorry it's taken a bit of time 🕖 today but don't worry we'll be with you as soon as we can.  
  
If at any point you no longer wish to continue with your conversation or wait for one of our agents, you can close the conversation by tapping "End Conversation" in the top right-hand corner. Thanks for your patience.
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Info [Automated], 09 Dec. 2024 , 04:55pm
We just wanted to let you know you're almost there! Hang tight, an agent 👩‍💻 will be replying to you in a flash ⚡
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Info [Automated], 09 Dec. 2024 , 05:00pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!  
  
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 09 Dec. 2024 , 05:01pm
Hi Michelle, good afternoon. Thanks for contacting O2.  
  
Sorry to know that you are still waiting for your order. Indeed there's been a delay and I am sorry for it.  
  
This is because our warehouse is experiencing issues which may result in delays to some orders being processed.  
  
8k orders were processed and delivered over the weekend. We continue to focus on re-gaining access to our main warehouse and accessing the stock within it. We are aiming to have all backlog cleared and delivered by the 20 December.  
  
Be assured, you will defintely get your order any how before Christmas.  
  
My tip here would be to please keep refreshing your mail box, and keep an eye on junk and spam folders on regular basis to check if the order is out and a tracking number is generated.  
  
And lastly, make sure that you are available on the address to collect the order on the delivery date.  
  
My apologies again for the delay. Hope you would understand it.  
  
Let me know if there is anything else I may assist you with?
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Michelle, 09 Dec. 2024 , 05:03pm
No that’s all was just checking and was concerned as one of my friends was scammed by a O2 wanna be they had the same looking website and had ordered a phone even had the same messages with codes that you guys send when she rang o2 up there was no order or even history of her doing anything so I was just double checking as very untrusting now