TITLE: Centrelink Caller Qualifies for Aged Pension While On Hold – The Shovel
SENTENCE 1: Akshuali Broke, now aged 60, says she is overjoyed with the news that she’s eligible to apply for the $888 a fortnight aged pension, instead of the $538 payments she would have received on Newstart when she started her call almost four decades ago.
SENTENCE 2: Think of the back pay!”  There are concerns, however, about whether Ms Broke will see any money within her lifetime, as the Centrelink staffer who took her call said that now she was eligible for the aged pension, she would have to dial another number to lodge a new claim.
SENTENCE 3: While Ms Broke admits being on the phone during critical life events including her children’s births and graduations was frustrating, she says the soothing tones of Mozart’s Divertimento in F major have helped her through many of life’s trials.

Bias label: slightly
Annotator rationales:
If the text claims Akshuali Broke has been on hold for 'almost four decades,' then it risks exaggerating the situation for comedic effect, potentially undermining the seriousness of delays in welfare services.
If the text suggests that Ms Broke was literally on the phone during her children’s births and graduations, then it risks exaggerating the scenario to an implausible extent, potentially undermining the seriousness of real-life bureaucratic inefficiencies.